9 Messages
Xfinitywifi hotspot connection ISSUE
Hello!
For the past year and a half, I’ve been connecting to the public “xfinitywifi” hotspot and have had no problems until about 2 weeks ago. All of a sudden, I could not connect to the network on my iPhone, iPad, or laptop. Since I live away from home, where my parents have Xfinity WiFi/internet, I log in to their Xfinity account in order to connect to the “xfinitywifi.”
I’ve noticed Xfinity has come out with a network program called NOW, which allows people to connect to xfinity hotspots without being an Xfinity customer. I thought that maybe Xfinity recently made a change, requiring all individuals trying to utilize the xfinity hotspot connections to purchase the NOW “plan.” So, I purchased that the other day to see if it would fix the problems I’ve been experiencing (only $10 so why not), but no such luck.
The problems I’ve been experiencing: It now takes forever for my device to connect to the“xfinitywifi” and when it finally does, it only stays connected for, at max, 10 minutes at a time and will randomly re-connect. When in the Apple settings app, under WiFi, it will show “xfinitywifi” as the selected network but then the WiFi icon does not show up in the top right corner to indicate that I am connected to the WiFi.
I'm not sure what to do now. Restarting my devices has not fixed the issue. And this does not occur with any other WiFi’s (at my parent’s home, coffee shop, school, etc.).
Any insight would be much appreciated!!!
user_1xptwa
6 Messages
30 days ago
I am having the exact same issue. I only had one device connected but the NOW pop up to log in is not coming up. I also work away from home so I use my own Xfinity account log in. But this issue started yesterday for me. I hope xfinity can actually tell us what is going on instead of the “did you get the right log in and password!!
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user_bba14
6 Messages
25 days ago
Any solution to this lolol
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user_1xptwa
6 Messages
25 days ago
No…. Just talking in circles! Those of us who have Xfinity internet should not have to buy a another service. The wifi hotspot are included. For 9 months, I sign into Now using my xfinity id and password and it had worked fine. But now it doesn’t and Xfinity is just giving us the run around!
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user_82d377
Visitor
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23 Messages
24 days ago
I was on with 10 different agents this morning and everyone disconnected me. I ended up calling on a secure line and told them this was urgent and I needed to speak with someone. On the phone for over an hour with someone and he disconnected me. Same thing as you all, it worked find until about three weeks ago and now can't connect to xfinitywifi. It either says no internet connection or I couldn't be connected. This is outrageous and I'm so sick and tired of xifinity that I can't wait until Frontier is available in my area!!!
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user_bba14
6 Messages
24 days ago
Yeah seems like it's an issue on provider end but they giving a run around... even when I was able to sign in, it's connecting my pc to xfinity mobile or get an error message " connect to your home network... even tried my bother login and still no xfinitywfi.
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user_jnab4g
Visitor
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1 Message
22 days ago
Having a similar issue. I can connect to the secured mobile network on my phone, the login doesn't work on my laptop. I purchased the 'Now' pass for $10. My laptop will no longer even connect to either network. Just says 'Can't connect to network' and nothing is fixing it.
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user_suwc9v
Visitor
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1 Message
14 days ago
I’m having this exact same issue and at this point, it seems like there is no solution, xfinity keeps replying to reach out to their “chat support” but if everyone is having this issue there’s clearly a problem on their end that they’re not addressing and reaching out to their chat support would be pointless, I just want a refund at this point because I’ve wasted $10
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user_82d377
Visitor
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23 Messages
4 days ago
I’m the one that posted earlier about speaking with 10 different people over three weeks ago and this issue still has not been fixed. Xfinity told me they were working on it but that was three weeks ago and if that’s the case and there is an outage I want a refund I spent over eight hours on the phone with technical support for an issue. They still can’t fix or have no answers for.
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southerndoc
New Poster
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18 Messages
3 days ago
Install the Xfinity mobile config profile. You can search for it with any search engine. It'll automatically connect you to the encrypted version. I've had no issues with trouble connecting except when my WireGuard client is active. Had to change the MTU to 1376 to get it to work.
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