Skip to main content

    Support

    Offers

U
user_f7a296
1st Topic
1st Reply

Visitor

 • 

5 Messages

Wednesday, March 8th, 2023 1:48 AM

Closed

Can't search past google on WiFi

I've recently had issues with my WiFi where I can't search anything other than Google.  I can't open websites or apps on my phones or computer.  My son had issues on his switch with not being able to resolve the DNS so I manually entered it and it is now working. I got a new modem/router from comcast to see if that helped but it did not.    

Question

 • 

Updated 

2 years ago

284

3

0

XfinityJeniece

Official Employee

 • 

3.1K Messages

2 years ago

Hey there, thanks for reaching out through Xfinity Forums regarding your internet connection. We definitely want to get any connection issues you are having resolved. Are you only having issues through Wi-Fi? Also, are you getting any error messages and what browser are you having issues with? 

4

0

user_f7a296

Visitor

 • 

5 Messages

@XfinityJeniece​ sorry.  See post below.

2 years ago

0

CCJoshua1

Problem Solver

 • 

567 Messages

Thanks for letting us know about the trouble you're having with multiple devices @user_f7a296. Since getting the new modem/router, have you attempted anything to troubleshoot the issue?

I no longer work for Comcast.

2 years ago

0

user_f7a296

Visitor

 • 

5 Messages

@XfinityJoshuaE​ worked with tech support for an hour.  They were going to send it to the back end people but I have heard no response. 

2 years ago

0

CCGina

Official Employee

 • 

800 Messages

We'd be glad to dig into things further within the systems to try and resolve this. I appreciate you letting us know about the troubleshooting steps that have been taken so far! Please send us a direct message, using the following instructions:

 

(Full credit to @BruceW for this excellent explanation and @Again for the picture!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon:

 

 

or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_f7a296

Visitor

 • 

5 Messages

2 years ago

Seems to be WiFi. I do not use my son's computer but he is able to play games on it still.  Just like the PS4.

0

0

SARAABURKLEW

Visitor

 • 

1 Message

2 years ago

Need to connect internet.  Installed new modem but did not finish loading .

1

0

user_f7a296

Visitor

 • 

5 Messages

@SARAABURKLEW​ did connect.   Can watch TV and everything thing else but no good on the wifi.  

2 years ago

0

forum icon

New to the Community?

Start Here