adamsimonwhite's profile

Visitor

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3 Messages

Wed, Jul 27, 2022 12:25 AM

Verification failed on Apple TV

The Xfinity Apple TV app works on 2 out of 3 TV’s.   When I click on the Sign on for the 3rd TV, I get an error message Verification Failed.    Tried rebooting the box.   Any advice?

XfinityLinda

Official Employee

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481 Messages

4 months ago

Hello, @adamsimonwhite! Thank you for connecting with us here in our community. We are sorry you are having trouble with the Apple TV app on the third TV. To use Apple TV app a compatible X1 TV Box as part of your TV subscription or a streaming TV Box with Xfinity Flex is needed. The RNG150, Pace and Arris XG1v1, Samsung XG2v2, Pace Xi3 X1 TV Boxes, and Pace Xi5 Flex streaming TV Boxes are not supported. Can you check the label on your cable box? 

Visitor

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3 Messages

@XfinityLinda​ I have two Pace PXD01ANI models.  It allows me to sign onto one but not the other.  

Visitor

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3 Messages

In addition I have no problem with Netflix or Prime on this box.  

Official Employee

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490 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Visitor

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1 Message

3 months ago

I had exactly the same problem and spent hours with Comcast and Apple.  After a long time with Comcast, they said to call Apple -- it must be their problem.  Apple tried hard.  They escalated the problem twice to more techy people, but did not find the answer.    I had a master cable box and two slave cable boxes of the same model – it worked on one slave, but not the other.  I switched them and the problem followed the cable box.  This, to me anyway, eliminated a number of possible problem areas.  I went to Comcast and traded the problem box for a new one.  The new one is the same model, but it works.

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