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XB7 Gateway Not Assigning IPv4 Addresses
Since Christmas, our gateway has been constantly failing to keep IPv4 addresses assigned to computers within the wifi LAN. We are using the XB7 gateway and two xfinity pods (no non-Comcast equipment), and while the Xfinity app swears that we are up and functioning at 100%, only IPv6 address on the i
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Your Home Network
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Gateway not updating for password change
I've updated my wifi password on the app, website, and logging in to gateway through browser. All of them show the password changed, but my gateway still uses the old password. I've reset the gateway multiple times and nothing changes. Any idea what to do next?
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Your Home Network
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Caller ID on TV displays an incorrect caller name
When I call my Xfinity Voice home phone (landline) from my cell phone, the cell # displays correctly, but the name of the caller (me) is not correct. It shows a completely different person’s name. (I assume it may be the name of the person that previously had my cell # before it was assigned to me.)
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Home Phone Features
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XiD-P units not connecting
I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix
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X1
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Recent Tech Visit
A bit worried about two things after recent tech visit for upgrade: 1) that the technician asked me to enter our wifi password on his phone and did not ensure us about it being regular protocol or that he would disregard it afterwards, etc. 2) he also asked to see our basement and our garage to "che
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Customer Service
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Re-upping Promotions
Hello, I have a couple promotional discounts on my Internet service expiring in June. I was curious what was the least painful way to see about extending those promotions without a service interruption? Thanks for any advice! [Edited: "Personal Information"]
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Billing
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Credit for a service outage.
How do I request credit for an internet outage that lasted 11 days at my home? I tried using the outage credit tool and it says there were no outages during that time period, but I have text messages from Xfinity clearly stating that there was an outage. It also took me over a week to get a technici
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Billing
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Remote IP address blocked
One of my server's IP addresses is blocked by comcast/infinity on my local network and I'm unsure why but I would am looking to find a way to unblock it so I can work on the server without vpn. I have tried disabling the firewall and restarting the gateway to no avail. A traceroute to another server
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Your Home Network
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Not seeing improved upload speeds after upgrading to a Netgear CM2000 DOCSIS 3.1 modem
I’m on the gigabit plan and my download speeds were as expected with my previous DOCSIS 3.0 modem and with the new Netgear CM2000 DOCSIS 3.1 modem. However my upload speeds are the same, around 23 Mbps. I spoke with support today and they said the modem is provisioned and everything looks good on th
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Your Home Network
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Seeing RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW errors
I see this error in my cable modem logs. It doesn't happen frequently, maybe a few times a day. This has been happening for a few months. I would notice connection issues on occasion where my modem would reboot itself (I'm assuming something was building up then the modem rebooted). I removed a tap
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Your Home Network
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Cannot reach my company's VPN portal over Xfinity home network
I am unable to reach a particular URL from my work PC attached to my home network. I tested it by connecting my phone to my home Wifi, attempted to reach the URL and it times out, then I disconnect from Wifi and use the cellular network and it connects instantly. I even set up the mobile hotspot fro
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Your Home Network
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Xfinfity Cable Splitter Replacement...
Spent many hours troubleshooting a month-long intermittent Cable TV & Internet outage issue, and finally traced the problem to a bad (exterior) Xfinity 3-way cable splitter... if I take the bad splitter to an Xfinity store, will I be able to get a free replacement splitter?
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Customer Service
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DVR Recording During Home Renovation (Can DVR be Disconnected?)
We will be renovating our home in a couple months and was wondering how we can maintain our DVR planned recordings. We will have to unplug/disconnect most of our electronics for a while. Does the DVR console need to be connected in order for our shows to continue to record? I'm assuming the satellit
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X1
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Xfinity Gateway vs Xfi Complete
Hi, I was wondering if I could change to Xfi gateway plan (14$ lease) from xFi complete (20$/month). And if I do, what will be the changes made? Will my data be capped? or is it just the security removed (which I don't use)?
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Customer Service
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Which Coax cable when switching from AT&T UVerse?
I have an active UVerse account and am trying to set up my Xfinity gateway/router using the self-install kit before cancelling AT&T. I had Comcast in this house many years ago. I was told that a technician has done the required work on the line outside. The orange cable that I thought I needed to us
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Your Home Network
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Peacock removed
I no longer get peacock premium although my bill says I do. I have an older DVR and comcast package and internet. The xfinity site says: Peacock Premium is included at no additional cost for all Xfinity Flex customers and Xfinity X1 and video customers who have a subscription to Xfinity Internet or
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Channels and Programming
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What does it take to get 1.2 Gb download speed over Ethernet?
I received the downstream upgrade from 1 gig to 1.2 gig a few months back. My d/l speed to my Xfinity Gateway (CGM4331COM) is around 1,300-1,400 mb/s. However to my devices using the 2.5Gb port or even the 1 Gb ports according to the device speedtest is around 940mb/s. Is this because my Ethernet ad
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Your Home Network
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Looking to disconnect cable wires from Home
Hi, We are planning a demolition of our house. We would like to have the utility cables removed from the home. Where can I get help to do this? Thanks -Massimo
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Customer Service
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Arris modem doesn’t acquire IPv4 via DHCP
I recently purchased an Arris surfboard SBG7600AC2 that I foolishly hoped I could easily use to replace the Xfinity modem I was renting. Well, after going through the process of chatting with Xfinity support I registered my new modem. The old modem stopped working so I plugged the new modem in. My n
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Your Home Network
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Direct messaging.
Posting this to get access to direct messaging for my internet issues.
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