Xfinity Gateway vs Xfi Complete

Thank you so much for taking the time out of your day to reach out. Removing Xfi Complete would remove your Unlimited Data and put you on the plan where you would have a data threshold. You can monitor your data usage using your MyAccount app and with our Data Usage Center with the link: https://www.xfinity.com/learn/internet-service/data. If a customer chooses to utilize 1.2 TB in a month, we will automatically add 50 GBs increments to their account for an additional $10 fee per month per increment.  The charge will not exceed $100 each month regardless of usage. 

If you would like to continue to remove the Xfi Complete package from the account I am happy to assist! Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

You are very welcome! If you have any additional questions you can reach out to the Digital Care Team at any time as we are here 24/7 for your convenience! We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more! Please have a safe and healthy holiday season! 😀