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Unlink Works with Xfinity devices from Xfinity Home (Answered)
***Updated 8/25/2026*** Learn how to use the Xfinity Home app to unlink your Works with Xfinity devices from your Xfinity system. What you'll need Xfinity Internet or Xfinity HomeAccess to the Xfinity Home appYour Xfinity Home username and password Difficulty Easy Unlink your device Caution: This pr
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Home Security & Control
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Pinned
Comcast Previews New Multiview Experience on Xfinity X1
Comcast Previews New Multiview Experience on Xfinity X1, Brings Live Football and Baseball Together on the Same Screen Xfinity has launched an early preview of a new multiview experience on X1, offering sports fans a new way to watch all the excitement of October’s biggest professional sports, footb
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X1
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Arm and disarm your Xfinity Home system from the Xfinity Home app (Answered)
***Updated 8/19/2026*** Learn how to use the Xfinity Home app to arm and disarm your Xfinity Home system. Did you know? You can add rules to arm or disarm your system at a time you choose and turn on lights if an alarm is triggered. What you'll need Xfinity HomeAccess to the Xfinity Home appA valid
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Home Security & Control
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Restore deleted voicemails — Xfinity Voice help (Answered)
***Updated 8/31/2026*** In some cases, a voicemail that was deleted by mistake can be restored before it is permanently deleted. Follow the steps below to recover a deleted voicemail using your home phone or the Xfinity Voice website. Recover by phone A deleted voicemail can be restored: During the
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Phone
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Home alarm systems and Xfinity Voice (Answered)
***Updated 8/31/2026*** This article outlines how to set up your home alarm system and phone. Check compatibility Most home alarm systems are supported by Xfinity Voice service, but we recommend that you consult your home alarm company before having Xfinity Voice installed. Because we use our own ma
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Phone
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Call types that can be blocked with Xfinity Voice (Answered)
***Updated 8/31/2026*** As an Xfinity Voice customer, you have several call blocking options available to you. You can choose the types of calls that come into your home and restrict others from being made. This will prevent you from getting unwanted calls and unwanted charges on your bill. Blocking
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Phone
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Install and use the Xfinity Stream app on an Apple phone or tablet (Answered)
***Updated 6/23/2026*** Make the most out of the Xfinity Stream app on your Apple phone or tablet. In this article, learn how to: Install the Xfinity Stream app.Watch, download, or modify a recording.Watch live TV.Watch or download Xfinity On Demand.Adjust the appearance of closed captioning (CC). I
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Xfinity Mobile
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How do I track the status of my trade-in with Xfinity Mobile? (Answered)
***Updated 6/15/2026*** If you sent your old phone to Assurant or are waiting for your new phone to arrive so you can send in your old one, you might be curious about what’s happening next. Good news — it’s easy to find out! After you order your new phone, you’ll get an email with the status of your
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Xfinity Mobile
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ANSWERED: How to restart your Xfinity Gateway
Restart your Xfinity Gateway with the Xfinity app If you rent a gateway, you can use the Xfinity app to restart the gateway. You will need to sign in using your Xfinity ID and password. You can or if you’re on a computer by scanning the below QR code with a mobile device. Many common WiFi connectivi
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Internet
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What to do if your Xfinity TV or Internet is out (Answered)
***Updated 5/28/2026*** If your Xfinity TV or Internet isn’t working, use Xfinity Assistant online or in the Xfinity app to troubleshoot the issue. Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center. Check for repo
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Internet
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How do I reset my voicemail PIN for Xfinity Mobile? (Answered)
***Updated 6/17/2026*** If you forgot your Xfinity Mobile voicemail PIN or want to change it for any reason, follow the steps for your device below. You do not need your PIN to access messages through the voicemail app on your phone. However, you will need it to call in to listen to your voicemails.
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Xfinity Mobile
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Manage your mobile contact number in the Xfinity app (Answered)
***Updated 6/8/2026*** Use the Xfinity app to manage the mobile contact number linked with your Xfinity ID. Add a mobile contact number Your mobile contact number can be added in the Xfinity app. Sign in with your Xfinity ID and password.Tap the Account tab at the bottom of the screen.Tap Account se
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Xfinity Mobile
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Xfinity Mobile benefits for Mexico and Canada (Answered)
***Updated 6/1/2026*** Xfinity Mobile’s latest price plan includes unlimited calls and texts to Mexico and Canada, and unlimited data when traveling to those countries when you have a Mobile Plus or Mobile Select plan. Mobile price plans for Mexico and Canada View the chart below for more details: D
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Xfinity Mobile
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Telephone keys used with Xfinity Voice features (Answered)
***Updated 8/31/2026*** Before you begin setting up your Xfinity Voice features, make sure you know where certain keys are on your telephone and how to access demos and manuals. Know before you get started The * and # keys are required for many Xfinity Voice features. They are on either side of the
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Phone
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Upgrade your phone with Xfinity Mobile’s Mobile Plus or Premium Unlimited service: Upgrade anytime (Answered)
***Updated 6/23/2026*** Xfinity Mobile customers with Mobile Plus or Premium Unlimited service may qualify to upgrade their phones anytime with a guaranteed device discount. Tablets and smartwatches are not eligible at this time. Upgrade anytime eligibility To qualify for an upgrade anytime, you mus
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Xfinity Mobile
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Welcome to the new Xfinity Forum
You may have noticed that this morning, on May 20th, 2022, we relaunched the Xfinity Forum. In addition to an updated design, this update should simplify the site and make it easier to find the things you are most interested in discussing. Most notably, you will find new spaces for our Xfinity Mobil
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Announcements
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How do I trade in my old device with Xfinity Mobile? (Answered)
***Updated 6/15/2026*** When you buy a new device from Xfinity Mobile, you can decide what to do with your old one. If your old device qualifies, you have two choices: Trade it in for a one-time credit on your bill.Get monthly credits for the term of your device payment plan (DPP) with a special off
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Xfinity Mobile
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Xfinity Speed Test — FAQs (Answered)
***Updated 5/28/2026*** The Xfinity Speed Test, also known as the Speed to Device Test, is a web-based speed test used to measure your real-time network connection. The test measures the download speed, upload speed, latency and activities that can be supported by the connection to your device. FAQs
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Internet
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Full voicemail menu for Xfinity Voice (Answered)
***Updated 8/31/2026*** Using voicemail withXfinity Voiceis easy. See the details below for the menu options for your home phone. Manage the voicemail phone map Click the voicemail menu to view the available options and their descriptions or dial *99 on your home phone to access voicemail Main menu
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Phone
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Xfinity Unveils New Membership Experience Packed with Exclusive Perks and Surprises
Comcast’s Xfinity today announced the launch of Xfinity Membership, a new loyalty experience that brings customers’ favorite rewards together with even more benefits, including epic experiences, everyday perks and special discounts. Designed to make the benefits easier to access and more rewarding t
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