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ANSWERED: Troubleshooting TV No Picture, Black or Blue Screen

***Updated 7/13/2026*** Learn how to fix issues when your TV isn’t showing a picture, shows a blue or black screen, or has a “no signal” message. Troubleshooting steps Make sure the TV and your TV Box are plugged into working power outlets.Hand-tighten all cable connections so they aren’t loose.If y

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More Sports in More Ways with Xfinity Multiview

Just in time for the men’s and women’s NCAA® basketball tournament, Xfinity Multiview is available on more Xfinity X1 devices, giving customers a new way to experience all the excitement of March hoops. With Multiview, X1 customers can watch up to four live games at once, all on the same screen. Whe

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XRE-00250 - Something is not quite right (Answered)

Learn how to resolve the XRE-00250 error code. Message XRE-00250 is caused by a device being removed from the account. "Something is not quite right. Please chat with us at xfinity.com/chat or give us a call at 1-800-XFINITY.” Common solutions Did you know there’s a simple way to resolve most issues

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Unlink Works with Xfinity devices from Xfinity Home (Answered)

Learn how to use the Xfinity Home app to unlink your Works with Xfinity devices from your Xfinity system. What you'll need Xfinity Internet or Xfinity HomeAccess to the Xfinity Home appYour Xfinity Home username and password Difficulty Easy Unlink your device Caution: This process will remove the co

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Home alarm systems and Xfinity Voice (Answered)

This article outlines how to set up your home alarm system and phone. Check compatibility Most home alarm systems are supported by Xfinity Voice service, but we recommend that you consult your home alarm company before having Xfinity Voice installed. Because we use our own managed network, and not t

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Energy usage of your internet equipment (Answered)

***Updated 5/28/2026*** The chart below provides information about the energy efficiency of Small Network Equipment (SNE) models, such as internet modems and routers, that have been purchased or sold through to customers by Comcast since January 1, 2015 for use with its residential broadband interne

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Xfinity Voice phone number porting FAQs (Answered)

Learn how to keep your existing phone number when you switch to Xfinity Voice services using number porting. What is local number portability? Local number portability (LNP) is a government mandate that requires voice service providers to allow customers with eligible phone numbers to retain their p

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Upgrade your phone with Xfinity Mobile’s Mobile Plus or Premium Unlimited service: Upgrade anytime (Answered)

***Updated 6/23/2026*** Xfinity Mobile customers with Mobile Plus or Premium Unlimited service may qualify to upgrade their phones anytime with a guaranteed device discount. Tablets and smartwatches are not eligible at this time. Upgrade anytime eligibility To qualify for an upgrade anytime, you mus

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ANSWERED: How to activate and troubleshoot your Xfinity Pro WiFi Extender

***Updated 5/5/2026*** See steps to help activate or remove your Xfinity Pro WiFi Extender using the Xfinity app. If you have more questions, see the FAQs. Before you begin Download the Xfinity app on the Apple Store or Google Play.Make sure your Xfinity Gateway is not in Bridge Mode.If your 2.4 GHz

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Home Shopping Network (HSN) Shop by Remote Feature Sunset

As of Monday, June 23, 2025, some customers won’t see or be able to use the Shop by Remote pop-up button on HSN. The company is no longer supporting this feature on non-Xfinity X1 TV Boxes. However, it is still available on Xfinity X1 TV Boxes. To get a compatible X1 TV Box, check out Replacing your

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Xfinity Speed Test — FAQs (Answered)

***Updated 5/28/2026*** The Xfinity Speed Test, also known as the Speed to Device Test, is a web-based speed test used to measure your real-time network connection. The test measures the download speed, upload speed, latency and activities that can be supported by the connection to your device. FAQs

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Hide or disable your in-home WiFi network (Answered)

If you want to hide your in-home, private WiFi network from broadcasting its network name (SSID) or if you want to turn it off completely, you can do so within the Admin Tool. You can also hide your in-home network from broadcasting using the Xfinity app. Hide your in-home WiFi network in the Xfinit

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How to get an Xfinity Home yard sign? (Answered)

Learn how you can get an Xfinity Home sign for your yard. How to get a yard sign If you're an Xfinity Home Secure customer in select areas and didn't receive an Xfinity Home Yard Sign when your services were installed or need a replacement sign due to damage, you can pick up an Xfinity Home Yard Sig

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What to do if your Xfinity TV or Internet is out (Answered)

***Updated 5/28/2026*** If your Xfinity TV or Internet isn’t working, use Xfinity Assistant online or in the Xfinity app to troubleshoot the issue. Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center. Check for repo

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ANSWERED: How to Login to Your Xfinity Account?

With your Xfinity account, you can manage your payments, customize your WiFi network name and password, troubleshoot your devices and get personalized help whenever you need it. To sign in, use your Xfinity ID (email, mobile, username) on the Xfinity app or in your account. You can also say “my acco

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NFL Network Programming No Longer Available

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

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What counts towards my data plan? (Answered)

***Updated 5/28/2026*** This is part of the Questions and answers about our Data Usage Plan. Xfinity’s new internet plans now include unlimited data and equipment at no extra cost with no annual contracts or early termination fees. Learn more. Previous Xfinity Internet plans include 1.2 Terabyte (TB

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Xfinity Mobile benefits for Mexico and Canada (Answered)

***Updated 6/1/2026*** Xfinity Mobile’s latest price plan includes unlimited calls and texts to Mexico and Canada, and unlimited data when traveling to those countries when you have a Mobile Plus or Mobile Select plan. Mobile price plans for Mexico and Canada View the chart below for more details: D

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Xfinity Mobile Offers

What is Xfinity Mobile? Everything You Need to Know Mobile Xfinity Mobile is a powerful 5G nationwide network with millions of secure WiFi hotspots available exclusively for Xfinity Internet customers. Check out our latest money-saving offers to see how much you can save compared to your current pla

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Xfinity was impacted by a data security incident

To learn about what we’re doing to mitigate the issue and protect our customers, click here.

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