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ANSWERED: How to activate and troubleshoot your Xfinity Pro WiFi Extender
***Updated 5/5/2026*** See steps to help activate or remove your Xfinity Pro WiFi Extender using the Xfinity app. If you have more questions, see the FAQs. Before you begin Download the Xfinity app on the Apple Store or Google Play.Make sure your Xfinity Gateway is not in Bridge Mode.If your 2.4 GHz
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Internet
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What's Xfinity Home?
Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. What you'll get Xfinity Home comes with different options depending on your service tier and equipment package. Equipment choices c
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Announcements
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ANSWERED: How can I stay online during network and power outages?
***5/28/2026*** During a network outage, the Xfinity Pro WiFi Extender automatically switches from broadband to cellular 4G LTE connectivity, and when activated, internet speeds will be reduced to speeds up to 30 Mbps download/7 Mbps upload. Actual speeds will vary and aren't guaranteed. Your Xfinit
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Internet
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Xfinity Mobile Offers
What is Xfinity Mobile? Everything You Need to Know Mobile Xfinity Mobile is a powerful 5G nationwide network with millions of secure WiFi hotspots available exclusively for Xfinity Internet customers. Check out our latest money-saving offers to see how much you can save compared to your current pla
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Announcements
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What counts towards my data plan? (Answered)
***Updated 5/28/2026*** This is part of the Questions and answers about our Data Usage Plan. Xfinity’s new internet plans now include unlimited data and equipment at no extra cost with no annual contracts or early termination fees. Learn more. Previous Xfinity Internet plans include 1.2 Terabyte (TB
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Internet
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ANSWERED: How to Login to Your Xfinity Account?
***Updated 9/2/2026*** With your Xfinity account, you can manage your payments, customize your WiFi network name and password, troubleshoot your devices and get personalized help whenever you need it. To sign in, use your Xfinity ID (email, mobile, username) on the Xfinity app or in your account. Yo
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My Account
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Xfinity was impacted by a data security incident
To learn about what we’re doing to mitigate the issue and protect our customers, click here.
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Announcements
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How to Watch March Madness® From the First Four® to the Final Four®
Entertainment The 2026 NCAA® March Madness® tournament is here and Xfinity has your ticket to watch all the action of the NCAA men’s and women’s championships. With Xfinity TV, you can watch every game and access exclusive features and content that enhance your viewing experience and ensure you won’
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Announcements
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More Sports in More Ways with Xfinity Multiview
Just in time for the men’s and women’s NCAA® basketball tournament, Xfinity Multiview is available on more Xfinity X1 devices, giving customers a new way to experience all the excitement of March hoops. With Multiview, X1 customers can watch up to four live games at once, all on the same screen. Whe
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Announcements
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Xfinity Unveils New Membership Experience Packed with Exclusive Perks and Surprises
Comcast’s Xfinity today announced the launch of Xfinity Membership, a new loyalty experience that brings customers’ favorite rewards together with even more benefits, including epic experiences, everyday perks and special discounts. Designed to make the benefits easier to access and more rewarding t
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Announcements
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Adding Works with Xfinity devices to Xfinity Home (Answered)
***Updated 8/24/2026*** Works with Xfinity lets you link compatible smart home devices to your Xfinity Home Security system, so you can control them from the Xfinity Home app. You will need: Xfinity Home Security service.The Xfinity Home app.A compatible device, installed and activated according to
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Home Security & Control
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Delete rules in the Xfinity Home app (Answered)
***Updated 8/25/2026*** Learn how to use the Xfinity Home app to delete rules in your Xfinity system. Not sure how rules can work for you? Learn more about rules: what they are, what they can do for you, examples and more! What you'll need Xfinity Home or Xfinity InternetAccess to the Xfinity Home a
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Home Security & Control
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New Xfinity Mobile boards in the Xfinity Community Forum
We are excited to announce the launch of three new Xfinity Mobile boards in our Xfinity Community Forum, so you can easily find questions and comments on these topics: Network – The mobile networkPlan – Xfinity Mobile plansDevices – Device compatibility with Xfinity MobileAs always, if you have any
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Announcements
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Customize the Home screen on your Xfinity Home Touchscreen (Answered)
***Updated 8/24/2026*** Learn how to customize the Home screen on your Xfinity Home touchscreen. What You'll Need Xfinity HomeAccess to your touchscreen Difficulty Easy What does your Home screen look like? If your Home screen looks like one of the below, there are no customizing options. Swipe left
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Home Security & Control
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Where to Watch Major League Baseball for 2026
When it comes to watching Major League Baseball® (MLB®) this season, Xfinity has all your bases covered. With so many games packed into a season, it’s no surprise there are plenty of ways to watch across local channels, cable TV, and streaming platforms. Here’s a refresher on what you need to know t
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Channels and Programming
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How do I suspend my Xfinity Mobile service for a military deployment? (Answered)
***Updated 6/17/2026*** As an active member of the armed forces, you're eligible to suspend your Xfinity Mobile service for up to 39 months in the event of military deployment or location transfer. There are just two requirements: You must either have received orders to deploy outside the U.S. for m
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Xfinity Mobile
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Restore deleted voicemails — Xfinity Voice help (Answered)
***Updated 8/31/2026*** In some cases, a voicemail that was deleted by mistake can be restored before it is permanently deleted. Follow the steps below to recover a deleted voicemail using your home phone or the Xfinity Voice website. Recover by phone A deleted voicemail can be restored: During the
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Phone
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Xfinity Voice phone number porting FAQs (Answered)
***Updated 8/31/2026*** Find answers to frequent questions about porting your phone number when you switch to Xfinity Voice. What is local number portability (LNP)? Local number portability is a government requirement for all voice providers. It allows customers to keep an eligible phone number when
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Phone
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Pair a thermostat with Xfinity Home (Answered)
Learn how to use your Xfinity Home touchscreen to pair a thermostat with your Xfinity Home system. What you'll need Xfinity HomeThe thermostat you want to add to your systemAccess to your touchscreenYour Master Keypad Code Difficulty Easy Pair a thermostat You can pair your thermostat before or afte
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Home Security & Control
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Are my account credentials the same for Xfinity Mobile and Xfinity Internet? (Answered)
***Updated 6/1/2026*** Yes. We keep things simple by having your Xfinity Mobile username and password match your Xfinity Internet account. No more trying to remember multiple passwords! Change one, change all If you ever change your username or password, the change will be applied wherever you acces
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Xfinity Mobile
