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ANSWERED: How to activate and troubleshoot your Xfinity Pro WiFi Extender
***Updated 5/5/2026*** See steps to help activate or remove your Xfinity Pro WiFi Extender using the Xfinity app. If you have more questions, see the FAQs. Before you begin Download the Xfinity app on the Apple Store or Google Play.Make sure your Xfinity Gateway is not in Bridge Mode.If your 2.4 GHz
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Internet
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Xfinity Mobile FAQs (Answered)
***Updated 5/31/2026*** What is Xfinity Mobile? Available exclusively for Xfinity Internet customers, Xfinity Mobile connects you to intelligent WiFi where it counts and 5G everywhere else. Get ultra-fast WiFi speeds at home and on the go with WiFi PowerBoost, only from Xfinity Mobile. Our data opti
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Xfinity Mobile
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Introducing NOW TV
Starting today, Comcast is offering NOW TV a new streaming offering that includes 40+ live channels from A+E Networks, AMC, Hallmark and Warner Bros. Discovery, plus 20+ integrated FAST channels from NBC, Sky and Xumo Play, and a subscription to Peacock Premium at no additional cost. Watch NOW TV at
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Channels and Programming
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How do I cancel my Xfinity Mobile service? (Answered)
***Updated 6/8/2026*** Xfinity won't be the same without you! If you really want to cancel your service, here's how. If you want to completely stop your service and aren't transferring your mobile number to another service provider, contact us. If you have questions about cancelling your other Xfini
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Xfinity Mobile
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Xfinity Voice phone number porting FAQs (Answered)
Learn how to keep your existing phone number when you switch to Xfinity Voice services using number porting. What is local number portability? Local number portability (LNP) is a government mandate that requires voice service providers to allow customers with eligible phone numbers to retain their p
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Phone
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Xfinity Mobile Offers
What is Xfinity Mobile? Everything You Need to Know Mobile Xfinity Mobile is a powerful 5G nationwide network with millions of secure WiFi hotspots available exclusively for Xfinity Internet customers. Check out our latest money-saving offers to see how much you can save compared to your current pla
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Announcements
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What to do if your Xfinity TV or Internet is out (Answered)
***Updated 5/28/2026*** If your Xfinity TV or Internet isn’t working, use Xfinity Assistant online or in the Xfinity app to troubleshoot the issue. Xfinity customers who rely on non-verbal communication have access to dedicated customer support services through our ASL Support Center. Check for repo
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Internet
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What's Xfinity Home?
Xfinity Home is a total home security solution that includes professional monitoring and advanced technology, all installed by experts and powered by WiFi from Xfinity. What you'll get Xfinity Home comes with different options depending on your service tier and equipment package. Equipment choices c
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Announcements
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Xfinity Speed Test — FAQs (Answered)
***Updated 5/28/2026*** The Xfinity Speed Test, also known as the Speed to Device Test, is a web-based speed test used to measure your real-time network connection. The test measures the download speed, upload speed, latency and activities that can be supported by the connection to your device. FAQs
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Internet
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ANSWERED: How can I stay online during network and power outages?
***5/28/2026*** During a network outage, the Xfinity Pro WiFi Extender automatically switches from broadband to cellular 4G LTE connectivity, and when activated, internet speeds will be reduced to speeds up to 30 Mbps download/7 Mbps upload. Actual speeds will vary and aren't guaranteed. Your Xfinit
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Internet
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Xfinity Unveils New Membership Experience Packed with Exclusive Perks and Surprises
Comcast’s Xfinity today announced the launch of Xfinity Membership, a new loyalty experience that brings customers’ favorite rewards together with even more benefits, including epic experiences, everyday perks and special discounts. Designed to make the benefits easier to access and more rewarding t
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Announcements
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How to get an Xfinity Home yard sign? (Answered)
Learn how you can get an Xfinity Home sign for your yard. How to get a yard sign If you're an Xfinity Home Secure customer in select areas and didn't receive an Xfinity Home Yard Sign when your services were installed or need a replacement sign due to damage, you can pick up an Xfinity Home Yard Sig
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Home Security & Control
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ANSWERED: Troubleshooting TV No Picture, Black or Blue Screen
***Updated 7/13/2026*** Learn how to fix issues when your TV isn’t showing a picture, shows a blue or black screen, or has a “no signal” message. Troubleshooting steps Make sure the TV and your TV Box are plugged into working power outlets.Hand-tighten all cable connections so they aren’t loose.If y
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TV
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Free International Calls to Israel and Ukraine Extended
**UPDATE 02/15/2024** We want to support our customers impacted by the events taking place in Ukraine and Israel by helping them stay connected with loved ones during this difficult time. Through March 21, 2024, Comcast will waive all charges for calls to Ukraine and Israel for Xfinity Mobile, Xfini
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Home Phone Service & Equipment
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What are SIMs, and how do they work? (Answered)
***Updated 6/23/2026*** SIMs are one of the most important parts of your phone. They let it “talk” to the Xfinity Mobile network making it possible for your phone to make calls, send texts, and connect to data. There are two main types of SIMs: nanoSIM (physical SIM) and eSIM (electronic SIM). Some
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Xfinity Mobile
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Delete rules in the Xfinity Home app (Answered)
Learn how to use the Xfinity Home app to delete rules in your Xfinity system. Not sure how rules can work for you? Learn more about rules: what they are, what they can do for you, examples and more! What you'll need Xfinity Home or Xfinity InternetAccess to the Xfinity Home app Delete a rule Careful
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Home Security & Control
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How to Watch March Madness® From the First Four® to the Final Four®
Entertainment The 2026 NCAA® March Madness® tournament is here and Xfinity has your ticket to watch all the action of the NCAA men’s and women’s championships. With Xfinity TV, you can watch every game and access exclusive features and content that enhance your viewing experience and ensure you won’
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Announcements
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Hurricane Beryl – Services Fully Restored, Xfinity WiFi Hotspots Closed
We hope everyone has stayed safe following Hurricane Beryl and the more recent severe weather in the Houston, TX area. We’re happy to say that all of customers’ services should be fully restored, as of Tuesday, July 30. We understand how crucial staying connected is and apologize for the extended do
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Announcements
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Xfinity was impacted by a data security incident
To learn about what we’re doing to mitigate the issue and protect our customers, click here.
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Announcements
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New Xfinity Mobile boards in the Xfinity Community Forum
We are excited to announce the launch of three new Xfinity Mobile boards in our Xfinity Community Forum, so you can easily find questions and comments on these topics: Network – The mobile networkPlan – Xfinity Mobile plansDevices – Device compatibility with Xfinity MobileAs always, if you have any
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