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Tuesday, September 23rd, 2025 7:18 PM

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Manage your mobile contact number in the Xfinity app (Answered)

***Updated 6/8/2026***

Use the Xfinity app to manage the mobile contact number linked with your Xfinity ID.


Add a mobile contact number


Your mobile contact number can be added in the Xfinity app.

  1. Sign in with your Xfinity ID and password.
  2. Tap the Account tab at the bottom of the screen.
  3. Tap Account settings.
    Screenshot of the Account page in the Xfinity app. Account settings is an expandable menu at the top of the page.
  4. Tap Xfinity ID and security.
    Screenshot of the Account and identity page in the Xfinity app. Xfinity ID and security is an expandable menu at the top of the screen.
  5. Tap Add mobile number.
    Screenshot of the Xfinity ID and security screen in the Xfinity app. The account name is at the top of the screen. Add mobile number appears at the top.
  6. Enter your Mobile number. Tap Continue.
    • A code will be sent to the mobile number you entered.
      Screenshot of the Add mobile number screen. There's a field where you can type your mobile number. The Continue button is at the bottom.
  7. Enter the code. Tap Verify.
    Screenshot of the mobile number verification screen. There are six boxes to enter the six-digit code. The Verify button is at the bottom.
    • You will get a confirmation message.


Change a mobile contact number

  1. Tap the Account tab.
  2. Tap Account settings.
  3. Tap Xfinity ID and security.
  4. Tap your mobile number.
    Screenshot of the Xfinity ID and security screen in the Xfinity app. The account name is at the top of the screen. The existing mobile number will appear at the top as an expandable menu.
  5. On the pop-up screen, tap Change mobile number.
    Screenshot of the pop-up that appears when you select your mobile number. Change mobile number appears as an expandable menu.
  6. Enter your mobile number. Tap Continue.
    • A code will be sent to the mobile number.
  7. Enter the code. Tap Verify.
  8. You will be asked to verify your identity before making this change. You can choose one of two ways:
    • Tap a notification in the Xfinity app.
    • Enter a code sent through email or text.
      • You will get a confirmation message.
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