Skip to main content
Xfinity Support's profile
Xfinity Support
Originator
Ally
Pioneer

Official Employee

 • 

203 Messages

Tuesday, September 23rd, 2025

Closed

Manage your mobile contact number in the Xfinity app (Answered)

Use the Xfinity app to manage the mobile contact number associated with your Xfinity ID.


Add a mobile contact number


Your mobile contact number can be added in the Xfinity app.

  1. Sign in with your Xfinity ID and tap the Account tab at the bottom of the screen.
  2. Tap Account settings.

    Screenshot of the Account page in the Xfinity app. Account settings is an expandable menu at the top of the page.

  3. Tap Xfinity ID and security.

    Screenshot of the Account and identity page in the Xfinity app. Xfinity ID and security is an expandable menu at the top of the screen.

  4. Tap Add mobile number.

    Screenshot of the Xfinity ID and security screen in the Xfinity app. The account name is at the top of the screen. Add mobile number appears at the top.

  5. Enter your Mobile number and then tap Continue. We’ll send a six-digit verification code to the mobile number you entered.

    Screenshot of the Add mobile number screen. There's a field where you can type your mobile number. The Continue button is at the bottom.

  6. Enter the verification code and then tap Verify.

    Screenshot of the mobile number verification screen. There are six boxes to enter the six-digit code. The Verify button is at the bottom.

  7. You’ll receive a confirmation message.

Change a mobile contact number

  1. Tap the Account tab and then Account settings.
  2. Tap Xfinity ID and security.
  3. Tap your mobile number.

    Screenshot of the Xfinity ID and security screen in the Xfinity app. The account name is at the top of the screen. The existing mobile number will appear at the top as an expandable menu.

  4. On the pop-up screen, tap Change mobile number.

    Screenshot of the pop-up that appears when you select your mobile number. Change mobile number appears as an expandable menu.

  5. Enter your mobile number and tap Continue.
  6. To complete the confirmation process, enter the six-digit verification code we'll send by text message.


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Articles

 • 

Updated 

13 days ago

 • Edited

18

0

0

Oldest First
Selected Oldest First
No Responses!
forum icon

New to the Community?

Start Here