Hi, I got a prompt within the My Xfinity app that my router was eligible for an upgrade. I happily accepted; they sent me a package, but inside the package was the same exact router as I had before (an XB3). Was this package sent in error? Or was the upgrade prompt a bug? Or does the new router diff

I have a reef tank controller that requires a 2.4 GB connection. In setting up that controller how do I, or do I need to, specify anything within the Xfinity router?

Hello, Yesterday (8/23) I updated my internet service plan over phone, it was going to increase to $86 and thankfully customer support helped me get it back down to $65. When I look at my account and plan, it confirms $65/month. I understood it will take a billing cycle to update. However, just now

My internet suffers from daily disconnections. Most disconnections last 1-5 min. Some unfortunately last hours. Modem: XB6 -> XB6 (1st replacement by chat support) -> XB7 (2nd replacement by chat support) One technician came over and suspected the drop amplifier was the culprit. He rewired the cable

I’ve been fighting connection issues with my PS5 since I signed up with xfinity. I have an XB6 xFi gateway. I’m able to connect to the WiFi, but initially I had trouble connecting to the internet. After setting the DNS to google’s (8.8.8.8 and 8.8.4.4) and assigning it a static IP, I seem to be able

Power lines and cable run diagonally across my property. The xfinity cable was hit by a branch, did not break, but the splitter detached from the power pole. The cable is laying in my yard for about 100 feet. I've had many techs out, spoken with supervisors and agents. I've been told 6-8 different t

How do I keep my IPv4 address when switching to the newest XFi modem? I have an XB6 now and returned an XB7 a few years ago because it came with an IPv6 address and no one at support could help me. I have just receive the new XB8 and want to make sure I keep my IPV4 address before I go through the h

Over the last few days I've started to encounter frequent loss of internet connection to my modem / router. These events last 1-5 minutes and happen probably about once an hour or two. I've tried to reset the modem / router, I've factory reset it, I've disconnected and reconnected the coax cable whi

Replaced Xfinity modem with Arris T25 for Internet and Voice service. Provisioning at the Xfinity store appeared successful but when I got home neither was working. I was able to get the Internet to work using the Xfinity App to self install, but it required “swapping” the MAC ID. I believe the prob

I ordered a new phone through xfinity and switched over my old phone number, only to be told I need to insert a SIM card that was supposed to be in a separate package that I have not received. Is there any way to see if the SIM card is on the way and possibly track it? I have found a phone number to

I just changed to a new satellite X1 box, and I am trying to get re-connected to my streaming services. I activated Peacock Premium as a reward for being a Diamond member some time ago. I can still access Peacock on the main X1 box, but I want to activate it on the new satellite box so that I can wa

I find it super frustrating that there are times when I want to watch a local home game of the Flyers but I can't because it's streaming on Hulu or some other platform. Not only am I PAYING for cable but I also PAY the regional sports fee which is overpriced already. Why do I now have to pay for a s

I have Xfinity internet but choose to use my own equipment. When I log into my Xfinity account, there is a heading for "Add or Manage Devices", but when I click on it, the website breaks and I'm told I must contact Customer Service. When I reach out to Customer Service, I'm told I MUST download the

For the past few days, there have been very few new posts. Usually, there are several hundred. What is is going on? Has the site been down alot, or somehow blocking users from posting?

Hi, A technician came out and installed and activated a new gateway, however, the new gateway does not show up in my Xinfity app - so I'm unable to adjust wifi settings, run tests, etc. How can I get my new (already activated gateway) to show up in the Xfinity app like my old one did? My app only sh

While WIFI remains fully functional, all of my wired devices have lost internet access. The wired devices include 3 Windows PC's and 1 Vonage VOIP unit. All three PC's show connected to the network but without internet access. The lights on the back of the gateway are green and sometimes orange. Whi

Trying to activate the new gateway comcast just sent me. When I hooked it up and plugged it in, chrome opened a page that says Gateway > Login. I entered my xfinity username and password but it says the username is incorrect. Any advice?

I appreciate the $15 credit provided on my bill as a gesture of goodwill for the disruption caused by Hurricane Helene. I understand the considerable effort and expense involved in repairing the network and equipment under such challenging circumstances. However, I would like to address a concern re

Hello, I would like to see if Gigabit x10 service is available at my residence and what the total construction cost will be. I have never put in a Gig x10 request at this address. I understand the charges below do not include additional construction costs if required. $299.95 – Monthly recurring cha

Episodes of several Fox series from the past few weeks have not been put On Demand in a timely manner. This includes several of the Sunday night animated shows and the Wednesday night comedies. For example, the most recent episode of The Great North posted to On Demand is from March 24th. But three