Visitor
•
2 Messages
Intermittent disconnections
My internet suffers from daily disconnections. Most disconnections last 1-5 min. Some unfortunately last hours.
Modem: XB6 -> XB6 (1st replacement by chat support) -> XB7 (2nd replacement by chat support)
One technician came over and suspected the drop amplifier was the culprit. He rewired the cable so that the modem directly connects to the cable drop. Service disconnections appears to be more frequent.
Modem stats with timestamps:
7/21 10:32 AM
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||
| Index |
4
|
12
|
0
|
28
|
0
|
0
|
0
|
5
|
0
|
0
|
8
|
0
|
10
|
0
|
0
|
0
|
15
|
0
|
17
|
0
|
19
|
21
|
22
|
0
|
24
|
25
|
26
|
27
|
29
|
30
|
31
|
32
|
0
|
193
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
NotLocked
|
Locked
|
NotLocked
|
NotLocked
|
NotLocked
|
Locked
|
NotLocked
|
NotLocked
|
Locked
|
NotLocked
|
Locked
|
NotLocked
|
NotLocked
|
NotLocked
|
Locked
|
NotLocked
|
Locked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
441000000
|
489000000
|
597000000
|
447000000
|
465000000
|
477000000
|
513000000
|
525000000
|
543000000
|
555000000
|
561000000
|
573000000
|
579000000
|
585000000
|
591000000
|
603000000
|
609000000
|
615000000
|
621000000
|
724800000
|
||||||||||||||
| SNR |
34.925610
|
35.595078
|
37.636276
|
34.773209
|
35.083549
|
35.083549
|
36.386890
|
36.609653
|
37.355988
|
37.636276
|
37.636276
|
37.636276
|
37.636276
|
37.636276
|
37.636276
|
37.636276
|
37.636276
|
38.605377
|
37.355988
|
41.38 dB
|
||||||||||||||
| Power Level |
-3.900002
|
-3.000000
|
-2.500000
|
-3.700001
|
-3.400002
|
-3.500000
|
-2.599998
|
-2.299999
|
-2.700001
|
-2.400002
|
-2.599998
|
-2.200001
|
-2.599998
|
-2.299999
|
-2.099998
|
-2.099998
|
-1.900002
|
-2.200001
|
-2.099998
|
-2.299999 dBmV
|
||||||||||||||
| Modulation |
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
OFDM
|
|
|
Upstream
|
Channel Bonding Value | |||||
| Index |
1
|
2
|
3
|
4
|
5
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
29200000
|
40400000
|
16400000
|
22800000
|
35600000
|
|
| Symbol Rate |
5120 KSym/sec
|
2560 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
| Power Level |
55.520599
|
52.260300
|
58.020599
|
58.520599
|
52.520599
|
|
| Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
64QAM
|
|
| Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
|
7/21 11:08 AM
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||
| Index |
4
|
0
|
20
|
28
|
1
|
0
|
3
|
0
|
0
|
7
|
0
|
9
|
10
|
11
|
0
|
0
|
0
|
16
|
0
|
0
|
19
|
21
|
22
|
23
|
0
|
25
|
26
|
27
|
29
|
0
|
0
|
32
|
0
|
193
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
NotLocked
|
Locked
|
NotLocked
|
NotLocked
|
Locked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
NotLocked
|
NotLocked
|
NotLocked
|
Locked
|
NotLocked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
Locked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
Locked
|
NotLocked
|
NotLocked
|
Locked
|
Locked
|
|
| Frequency |
441000000
|
549000000
|
597000000
|
423000000
|
435000000
|
459000000
|
471000000
|
477000000
|
483000000
|
519000000
|
543000000
|
555000000
|
561000000
|
567000000
|
579000000
|
585000000
|
591000000
|
603000000
|
621000000
|
724800000
|
||||||||||||||
| SNR |
36.386890
|
38.983261
|
38.983261
|
35.972961
|
34.345688
|
35.972961
|
36.609653
|
35.779911
|
35.779911
|
37.355988
|
37.636276
|
37.636276
|
37.636276
|
38.983261
|
38.983261
|
38.605377
|
38.983261
|
38.983261
|
37.092701
|
34.93 dB
|
||||||||||||||
| Power Level |
-3.599998
|
-2.200001
|
-2.000000
|
-3.500000
|
-3.799999
|
-3.500000
|
-3.200001
|
-3.200001
|
-2.900002
|
-2.299999
|
-2.299999
|
-1.900002
|
-2.000000
|
-1.900002
|
-2.099998
|
-1.799999
|
-1.500000
|
-1.599998
|
-1.599998
|
-2.799999 dBmV
|
||||||||||||||
| Modulation |
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
OFDM
|
|
|
Upstream
|
Channel Bonding Value | |||||
| Index |
1
|
2
|
3
|
4
|
5
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
29200000
|
40400000
|
16400000
|
22800000
|
35600000
|
|
| Symbol Rate |
5120 KSym/sec
|
2560 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
| Power Level |
57.020599
|
55.010300
|
58.270599
|
55.770599
|
56.520599
|
|
| Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
64QAM
|
|
| Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
|
7/21 2:30 PM
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||
| Index |
4
|
12
|
20
|
28
|
1
|
2
|
3
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
29
|
30
|
31
|
32
|
0
|
193
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
441000000
|
489000000
|
549000000
|
597000000
|
423000000
|
429000000
|
435000000
|
447000000
|
453000000
|
459000000
|
465000000
|
471000000
|
477000000
|
483000000
|
495000000
|
507000000
|
513000000
|
519000000
|
525000000
|
531000000
|
543000000
|
555000000
|
561000000
|
567000000
|
573000000
|
579000000
|
585000000
|
591000000
|
603000000
|
609000000
|
615000000
|
621000000
|
724800000
|
|
| SNR |
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.366287
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
43.376591
|
40.946209
|
40.946209
|
40.946209
|
43.376591
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
44.31 dB
|
|
| Power Level |
-3.700001
|
-2.799999
|
-2.500000
|
-2.299999
|
-3.500000
|
-3.400002
|
-3.799999
|
-3.500000
|
-3.599998
|
-3.500000
|
-3.000000
|
-3.299999
|
-3.400002
|
-2.900002
|
-2.400002
|
-2.299999
|
-2.299999
|
-2.500000
|
-1.900002
|
-1.900002
|
-2.599998
|
-2.200001
|
-2.500000
|
-2.299999
|
-2.099998
|
-2.500000
|
-2.000000
|
-1.900002
|
-2.000000
|
-1.799999
|
-2.099998
|
-2.000000
|
-2.599998 dBmV
|
|
| Modulation |
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
OFDM
|
|
|
Upstream
|
Channel Bonding Value | ||||
| Index |
1
|
2
|
3
|
4
|
|
|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
16400000
|
35600000
|
22800000
|
29200000
|
|
| Symbol Rate |
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
| Power Level |
48.770599
|
49.270599
|
51.270599
|
50.770599
|
|
| Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
|
| Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
|
7/21 2:36 PM
|
Downstream
|
Channel Bonding Value | |
| Index |
4
|
|
|---|---|---|
| Lock Status |
Locked
|
|
| Frequency |
441000000
|
|
| SNR |
40.946209
|
|
| Power Level |
-3.799999
|
|
| Modulation |
QAM256
|
|
|
Upstream
|
Channel Bonding Value | |
| Index |
1
|
|
|---|---|---|
| Lock Status |
Not Locked
|
|
| Frequency |
40400000
|
|
| Symbol Rate |
2560 KSym/sec
|
|
| Power Level |
56.010300
|
|
| Modulation |
64QAM
|
|
| Channel Type |
US_TYPE_ATDMA
|
|
7/21 2:37 PM
|
Downstream
|
Channel Bonding Value | |
| Index |
44
|
|
|---|---|---|
| Lock Status |
Locked
|
|
| Frequency |
693000000
|
|
| SNR |
40.946209
|
|
| Power Level |
-1.599998
|
|
| Modulation |
QAM256
|
|
|
Upstream
|
Channel Bonding Value | |
| Index |
1
|
|
|---|---|---|
| Lock Status |
Not Locked
|
|
| Frequency |
16400000
|
|
| Symbol Rate |
5120 KSym/sec
|
|
| Power Level |
63.020599
|
|
| Modulation |
64QAM
|
|
| Channel Type |
US_TYPE_ATDMA
|
|
7/21 2:38 PM
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||||||||
| Index |
32
|
4
|
12
|
20
|
28
|
1
|
2
|
3
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
29
|
30
|
31
|
0
|
193
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
621000000
|
441000000
|
489000000
|
549000000
|
597000000
|
423000000
|
429000000
|
435000000
|
447000000
|
453000000
|
459000000
|
465000000
|
471000000
|
477000000
|
483000000
|
495000000
|
507000000
|
513000000
|
519000000
|
525000000
|
531000000
|
543000000
|
555000000
|
561000000
|
567000000
|
573000000
|
579000000
|
585000000
|
591000000
|
603000000
|
609000000
|
615000000
|
724800000
|
|
| SNR |
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.366287
|
40.946209
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.946209
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
40.366287
|
40.366287
|
40.366287
|
43.59 dB
|
|
| Power Level |
-3.099998
|
-3.500000
|
-3.099998
|
-3.000000
|
-3.599998
|
-3.500000
|
-3.400002
|
-3.799999
|
-3.299999
|
-3.700001
|
-3.599998
|
-3.200001
|
-3.400002
|
-3.400002
|
-3.099998
|
-3.099998
|
-2.900002
|
-3.000000
|
-3.400002
|
-2.900002
|
-2.799999
|
-3.099998
|
-3.000000
|
-3.200001
|
-3.200001
|
-2.900002
|
-3.400002
|
-3.200001
|
-3.200001
|
-3.200001
|
-2.900002
|
-3.200001
|
-3.700001 dBmV
|
|
| Modulation |
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
OFDM
|
|
|
Upstream
|
Channel Bonding Value | |||||
| Index |
1
|
2
|
3
|
4
|
5
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
|
| Frequency |
16400000
|
40400000
|
35600000
|
22800000
|
29200000
|
|
| Symbol Rate |
5120 KSym/sec
|
2560 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
| Power Level |
50.020599
|
42.010300
|
43.020599
|
45.020599
|
43.020599
|
|
| Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
64QAM
|
|
| Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
|
Accepted Solution
user_247a74
Visitor
•
2 Messages
4 years ago
Update:
Xfinity support arranged a technician visit on 7/28.
Xfinity technician helped me triage the case from the modem all the way to the node. He mentioned that there are reports similar to mine in the neighborhood, and maintenance staff will need to visit the node.
Maintenance crew did some magic on 8/18, and now modem stats looks much better:
Downstream power level: 0 -> ~4 dBmV
Upstream power level: 46 -> ~41 dBmV
For the first time in close to two months, no network connection issues for 24 hours straight.
1
0
XfinityJorge
Official Employee
•
2.9K Messages
4 years ago
@user_247a74 Thank you so much for contacting our Xfinity Support Team over our Forums. We are sorry to hear about the issues you are experiencing with your intermittent internet connection, and we are here to assist you. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
0
0