I have need of a new Xfinity remote model XR2. How do I go about ordering a new one to be delivered by mail, FedEx or UPS? We don't have an Xfinity store anywhere near us at all. Thank you.

My email account was hacked and I have not been able to send or receive emails since it happened a few days ago. I have tried resetting my password but I still do not see any new emails coming in since my account was hacked. How can I fix this?

I have an Xfinity supplied ARRIS Group, Inc. TG1682G modem/router. Around the second week of May 2022, my DMZ stopped working and it had been working since 2018. And up until May 2022, I was able to set everything up via the 10.0.0.1 address after logging in.  But now everything is requi

Hi! I recently transferred service to a new apartment and noticed I have a balanced transferred.  Looks like service stopped at the old apartment and a new one began at the new apartment and am being charged almost double since it appears the other account was closed.  Is this correct? Cheers,Mark

I used to be able to change the WiFi settings on the XB6-T Gateway, such as the network channels, channel bandwidth, and WiFi mode...I am now unable to change any setting, I do see a message stating: "Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed

Over a day ago I contacted live support to help me upgrade my xfinity package, migrating off a grandfathered package with 150 MBps internet to one with 800 MBps internet + a different TV package. However, it's been over 24hrs and I still don't have access to the new tv channels nor is my internet sp

My stream app on multiple devices shows no new recordings since November 23, when I go to the scheduled recordings it shows nothing. I've tried reinstalling the app and a system refresh, neither helped. Very frustrating, I don't use the app often but several times a year it's important it work

This is the only way to send you all a message directly without having to text with a robot to 199 years. I have been trying to resolve an issue with my PURCHASED content for a YEAR. I purchased over $500 in movies, not rented not streamed but purchased through the on demand platform more than $500

Hello, I am an xfinity customer who has a Dual Band Wifi 802.11ac XB3 Router. Historically, I have connected my router to the internet via the coaxial cable port, without issue. I recently moved, and there is only one wall port in my new home that has a compatible port for this coaxial cable - which

Why do they make it impossible to actually speak to someone?!! I need to speak to a person.

I got a new modem from Xfinity, they want the old one returned. Sent it back by ups, but they didn't sent a box or label to return it.  How do I get a box and label to return it?

I had a bunch of channels listed as favorites and I would use the favorites version of the guide. Starting this morning, no channels show up in the favorites guide.  Looking at the all channels guide, the channels still show a "*" acting as if they have them listed as a favorite.  If you

I upgraded from my modem to Comcast's CGM4331COM modem. The devices on my WIFI lan can no longer talk or even ping each other regardless of whether they or both connected to the same 2.4/5 ghz wifi or not. The only device that responds to a ping is the one connect via ethernet. Any idea which settin

Who do I send my notice of Bankruptcy to? Your phone agent refused to take the information. The chat says to call the call center wont take the information. I could post on BBB or Division of Customer Protection in Utah for your company refusing to recognize the Bankruptcy. Of course my lawyer is a

Email from Xfinity offering a free Apple 10th generation iPad for participating in a survey spam?

Chat agents not available during work days hours. Callback isn't convenient at work. How to cancel my voice plan service online?

I received an upgraded modem in order to take advantage of increased speeds. However, all procedures seem  to require using an Xfinity App.  The current version of the app is not compatible either with my Android phone or my iPhone.  I tried merely replacing the modem, and that does

I've moved into a building where many apartments have Xfinity service. If I search for service at Xfinity.com, I get the message "Unfortunately, Xfinity service is not available at this address." If I enter a different apartment number, service is available, or already installed. There are coax conn

Live streaming not available message says I need to connect to my WiFi but I am already on WiFi.

I received the downstream upgrade from 1 gig to 1.2 gig a few months back. My d/l speed to my Xfinity Gateway (CGM4331COM) is around 1,300-1,400 mb/s.  However to my devices using the 2.5Gb port or even the 1 Gb ports according to the device speedtest is around 940mb/s.  Is this because m