Every evening for over the last month, we've had horrible pixelation and freezing on a number of our HD channels (ABC, TBS, Discovery, etc., about 15 channels total). During the day, all channels are fine and our internet signal is never affected. It starts each day around 5:30p and lasts until arou

I just had a new phone/internet modem installed by a technician on July 7. It is working great now after struggling with it since February.  Yesterday 8/6/24 I received an email from xfinity offering to upgrade my equipment to get faster internet.  Do they not know that I just got an upgr

Hi! As a response to the Xfinity email that we needed to upgrade our current TV equipment, we ordered new equipment. We decided to rent a gateway from Xfinity. According to the order, we were to receive 3 TV boxes [No option to choose which x1 box.] and the XFi complete gateway. [We currently have

We have xfinity internet and TV. We've a lot of problems losing internet and tv signals (error RDK-03033) lately, with frequent but intermittent losses.  I thought I'd ask this now before the signal went away again.  The TV tends to go out between 8:15-9:15 p.m., maybe 1.5-2.5 hours after

When watching anything on demand, the picture turns black and the sound stops.  This happens when viewing HD or SD, movies, tv shows,  premium channels or regular Network channels.   It started about a week ago.   I have to press stop on the remote and then restart wha

Hello.I've read reports (reddit/comcast direct) and discussions (dslreports.com) that the "Superfast" plan I was updated to this year is capable of 800mbps down and 200mbps up*, *IF I have Comcast XB6 equipment, 100mbps up if I have my own.I have my own equipment. Per the announcement (I now can't f

On Jan. 10 I received an email subject line: "You're in need of new equipment—at no extra cost." The email warned "The 3G cellular network that powers your Xfinity Home cellular backup is being shut down by network providers in early 2022. As a result, your Xfinity Home Touchscreen will soon no l

We are long-term Xfinity/Comcast customers, and similar to another post I saw on this forum, we have been noticing that recordings are just disappearing off our DVR. We have plenty of storage space left on our DVR, and no, we are not deleting them ourselves. These recordings tend to be older, but th

My Xfinity app is bugged. Only 3 tab icons appear at the bottom of the Xfinity app, “overview”, “services”, and “account”. I cannot control my Wi-Fi settings because the tab does not exist. I'm even locked out of editing Wifi in the Admin Tools because it tells me I can only edit Wifi settings in th

I am signed up for the automatic payments. If I make a payment before my withdrawal date, will my next scheduled payment still be pulled from my account?

My agreement is over and i'm unable to change my plan online. When selecting change plan it takes me to a page to contact xfinity.

Not sure where to put this question as there isn't a fliex topic listed as an option Can I get with Flex, Local TV Stations, or do I need an external antenna I moved to a new location, and got flex with my service. Seems nice. When i went looking for my local stations, I do not see them. I used to u

I want to unsubscribe to Disney Plus. On my Xfinity account, it says to unsubscribe, go to disneyplus.com. I did that and it said to unsubscribe to Disney Plus, I need to do that on my Xfinity account. Since i couldn't unsubscribe at either place, I called Comcast and they looked at it and told me I

Hello Comcast: Is it possible to transfer a DVRed program from one Comcast/Xfinity account to another if both accounts have "cloud DVR service?" example; brotherA lives with brotherB and DVRs a program which he likes on brother B's account. brotherA then moves in with wifeC who has her own account

I keep getting error RDK-03036 on this box. I have had the box changed out 3 times and a tech come out. They would change a box and it would work for a week. Then change a jumper wire and work for a week. I do not understand what is going on. Model Pace PXD01ANI

So following all the user issues with sound dropping out and picture freezing for a few seconds. Happens all the time now.  I replaced my older xfinity boxes (that were working well and had no issues other than I could not stream Peacock which is why I upgraded) with the newer smaller boxes an

Turned on my TV tonight & couldn't get sound on any channel or on any On Demand programming. TV was fine last night & nothing was changed. TV was NOT muted and volume was the same as it has been. Using the TV speakers. Went thru all the settings & all looked good. Other TVs in the house

On-line account fake bugs - spinning "loading..." page, bots ending chat when the topic is "change", impossible phone call with a real human that would lead to any solution, ... how is this allowed this day and age?? I am not even ready to cancel yet LOL ... you can smell a class action coming up.&

My modem/router and cable modem disconnect everyday. They connect again a couple of minutes later. Rebooting hasn't helped. Even the computer connected via an Ethernet cable stops working. We changed plans a few months ago, so maybe the new connections weren't properly done. The internet works perfe

I have spent the last month dealing with intermittent connectivity issues. I have spoken to numerous Al support on finity Assistant via phone, text and App. I have spoken to several " live agents " as well. I was told to factory reset the modem, make sure the connections were tight (REALLY?!) and se