3 Messages
Service is horrible
I have spent the last month dealing with intermittent connectivity issues. I have spoken to numerous Al support on finity Assistant via phone, text and App. I have spoken to several " live agents " as well. I was told to factory reset the modem, make sure the connections were tight (REALLY?!) and several times " we are sending a stabilizing signal". I still DO NOT have connected service!
An appointment has been made for Monday, August 5 from 10-12 for a technician to come to home. I REALLY HOPE HE SHOWS UP! My original time was 8-10, but somehow that was changed WITHOUT my consent!
This new modem is garbage! the fan is incredibly loud and I have had nothing but problems since it arrived.
Your service is horrible and you don't care because you have a monopoly in most markets! I am sure this message will fall on either deaf hears or another Al robot!
Accepted Solution
XfinityGabby
Official Employee
•
1.5K Messages
3 months ago
Hello, @user_48disd. Thanks for reaching our Forums regarding your service concerns. I know the importance of being able to have a reliable service. I'm glad that you've scheduled an appointment for Monday, we can monitor the appointment and make sure the issue gets addressed. Please send a DM with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_g6ach3
1 Message
3 months ago
I never leave bad reviews but I’m still angry how I was treated as a customer since 2006. I’m thinking there may be a lawsuit for last work wages here. My internet went out on a Tuesday. I contacted Xfinity and wasn’t able to get an appointment for 6 days. I called multiple times to tell them it was an issue OUTSIDE not inside my home. I repeatedly asked for a truck to just drive by to see the severed coaxial cable. The town mowed and inadvertently cut the cable wire to my house ( the box covering the coaxial had been none existent for awhile). This is absolutely ridiculous and unacceptable. I work from home, I stream live TV and have security, smart devices, lights that require an internet connection. I was unable to work for 4 days. I had a conversation with a customer service person (from another country) who told me on Thursday that a service technician would be there on Friday between 10-12. That was a lie. When I called after waiting and no one showed I was told they didn’t know anything about it. No technician was scheduled. I spoke to another customer service person, who was trying to help, actually called dispatch to let them know it was an outside issue and dispatch was incredibly rude and actually took me off the wait list(which would have given me an earlier appointment if someone canceled) I had to wait the 6 days only to have the technician have to call a truck to fix the OUTSIDE PROBLEM. Curtis who came and called the outside technician was amazing by the way. None of this is a reflection on him. Frontier is finishing their installation in my neighborhood and I can’t wait to switch. I am making sure everyone I know hears what happened and the lack of care for your customers. Shame on you Xfinity
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