Can't unsubscribe Disney Plus

I went to the disney plus website and it said go to Xfinity account to unsubscribe. The DisneyPlus app does not have any path in the menus to unsubscribe.

How did you sign up for the current active Disney+ service? 

Hi there, @user_4qxnbp Thank you so much for your time and patience. I do apologize for the inconvenience this is causing trying to cancel Disney+. Did you sign up for Disney+ through the Disney Plus APP?-Richard

I don't know how I signed up, but Disney+ is billed on my xfinity bill

Great, @user_4qxnbp thank you for that information. Let's get your account pulled. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

Let's dive into your account and see what we can come up with from our end. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

Hello @user_h12jqn, thank you for taking the time to reach out on social media.  I understand your concern with Disney Plus, and I'd like to provide more information. 

To unsubscribe from Disney Plus through Xfinity, follow these steps:

Online via Xfinity Website

1. Log in to your Xfinity account:

   • Go to xfinity.com and log in with your Xfinity credentials.

2. Access the 'Subscriptions' section:

   • Navigate to the ‘Manage Your Subscriptions’ section under your account settings.

3. Find Disney Plus:

   • Locate Disney Plus in your list of active subscriptions.

4. Unsubscribe:

   • Click on the option to unsubscribe or cancel your subscription. Follow any additional prompts to confirm the cancellation.

Using the Xfinity My Account App

1. Open the Xfinity My Account App:

   • Launch the app on your mobile device and log in if necessary.

2. Manage Subscriptions:

   • Go to the 'Manage TV' section or the 'Subscriptions' section.

3. Select Disney Plus:

   • Find Disney Plus in your active subscriptions list.

4. Unsubscribe:

   • Select the option to unsubscribe and follow the prompts to confirm.

@TAA1971​

thank you for taking time out of your day to reply to this post. I definitely understand the frustration when trying to get Disney + unsubscribed. It definitely sounds like you're doing everything you can from your end even contacting Disney +, as well as attempting the steps from our end: https://www.xfinity.com/support/articles/manage-disney-plus-on-x1-flex. 

I would like to review the account to see if I can find anything causing Disney + to be unable to unsubscribe from your Xfinity bill, since I will need to gather some information to locate your account. When you have time would you please send a direct message.

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

Why would I waste more time with Xfinity when a) you posted a link with the same instructions that do not work for anyone (read your own forum), and b) an Xfinity user already posted  in this forum above that he already went through this same ridiculous exercise, and the only way to unsubscribe to Disney+ is to call Disney+?  Your customers have to find their own solutions because Xfinity and Disney intentionally provide incorrect instructions to defraud us. 

You'll probably just delete this message too, but I'll play your game.  I've already spent 3 hours following your instructions.  What's another hour or two, right?

Hello @user_nypg4f, thank you for taking the time to reach out on social media. 

To unsubscribe from Disney+ through your Xfinity account, follow these steps:

1. Log in to Your Xfinity Account:

   • Go to the Xfinity website or open the Xfinity app.
   • Enter your username and password to log in.

2. Navigate to Subscriptions:

   • Find the section for "My Account" or "Subscriptions." This may vary slightly based on the interface.

3. Locate Disney+:

   • Look for Disney+ in your list of subscriptions or services.

4. Manage Subscription:

   • Select Disney+ and look for an option to "Manage Subscription" or "Cancel Subscription."

5. Confirm Cancellation:

   • Follow the prompts to confirm that you want to unsubscribe.

6. Check for Confirmation:

   • Make sure you receive a confirmation email or notification that your subscription has been canceled.

to all of you official XFinity Empoyees -- you are all incorrect nd not listening to the users on this forum.  There are no options to cancel on either Disney or Comcast website, as users have pointed out. Live Chat is useless. I finally a got a Comcast live person to cancel the subscription.  Xfiity employees should be ashamed of themselves for not knowing what they are talking about. And Xfinity needs to fix their website to allow for cancellations if billing is done through Xfinity.

@user_mqdokh I understand how frustrating this is. It can depend on how you initially signed up for Disney+. If you are being billed for it on your bill, but signed up originally via the Disney+ website, you would need to contact Disney+ to fully cancel that subscription. All we are able to do is stop billing through Xfinity.

@ed412 

i finally got is cancelled

it did take some time tho