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Hello - experienced the same thing, email not synching on my Samsung Galaxy since last night. Have followed the instructions provided above, yet not being successful at restoring email access. After logging in successfully into XFinity.com, I get "Au
Cannot setup email accounts on my Samsung phone.
A couple of days ago, I noticed my email was not syncing with my Samsung Phone or my Samsung Tablet. However, it is syncing with Outlook on my laptop. I’m also able to log in online with no issues. Today, I tried deleting my two Comcast email accounts from both my tablet and phone and r
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I am trying to connect “BOTH” of the Frequency 2.0 Bluetooth Speakers to my TV “ , both at the SAME time to accomplish…. ”True wireless stereo” as per page 6 as described in the booklet included with the Speakers…. The instructions are ver
True Wireless stereo connection instructions for Frequency 2.0
Tried too follow the instructions for the Frequency 2 .0 to have two(2) Bluetooth Speakers connected to my TV to enhance the sound…. The instructions that are. Included in the box are very poorly written…… Could any body Please help out !!! Perhaps one of the Authorized Agents monitoring the site
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Voice guidance continues despite turning it off
I followed the instructions and turned off voice guidance using the menus with my remote, but the voice keeps coming on when turning up the volume and when the tv comes on. We’ve tried resetting the box and I think it’s a box problem because all the other tvs in the condo work just fine. This
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X1
I have not received any notifications from any source stating an equipment upgrade was needed. But, I want to ensure that I understand what Comcast is saying. In order to view on demand content, I must upgrade to the X1 platf
M!DCBPF Error
Once upon a time, when a new show premiered, Comcast created a folder for that show under that Network's folder. Likewise, for a returning program, Comcast created a folder for the new season. This is no longer the case. Why? The only way to vie
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Same with me...signed up for xfinity mobile was statement credit and trade in...calling everyday...all they do is read from a script. Im contacting CFB this week. NO STATENENT CREDIT..of 800 per line..(lines). Being charge 140.00 over contract
I'm being overcharged on my bill and no one can fix it
I became an xfinity mobile and xfinity home wifi customer in October of 2022. As part of a promotion, I am supposed to receive a credit on every home wifi bill for 1 year because I bundled with an xfinity mobile plan. In December this credit was removed (no idea why) and since then I have been incor
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Hi! That's definitely a frustrating situation! Did the representative that you spoke with go over the way our failed self-installations work? If not, self installs are not something that are guaranteed to work successfully. Of course like with your s
$100 installation fee
So I live in an apartment complex that services are supposedly connected outside already. So going to a store to pick up equipment is nothing and hooking it up is simple as well. By doing this as the company would prefer I am saving the company money by not having to send a tech and I was more than
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Accepted Solution
Hello @user_60d168 We appreciate you taking the time to reach out to us today. I know how important it is to ensure your services are working and I'd be happy to review the installation fee with you. Please send me a DM with your name and full addres
Charged service fee for outside wire problems
Last month I was having constant issues with our internet. After calling several times and restarting my modem near about 15 times daily and finally going and buying a new modem, Xfinity said they had to send a tech out because they could not figure out why we were having so many problems, in fact m
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I am experiencing multiple situations. We recently moved to a new build house. Went to an Xfinity store to move service and they were unable to find our address, store employee said he put in a request even gave me a new equipment. I clearly gave him
Underground Cable Installation
I just need some answers. A technician came into my home on November 18th to install a coaxial plug, just to say that we do not have any cables in order to install it, so he submitted a Cable Bury Drop request.Although it said it takes up to 14 days, the official appointment was not set until Decemb
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I think if you call for technical support for XFINITY home, and ask for installation a tech will do it. There is a charge for it though. You have to have an hard wired doorbell and you need to have a doorbell chime in your home along with the correc
Can someone come out and out my door bell up
Can someone install my door camera that I got from you guys
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Let me try again: Hello, I have a leased modem router from Xfinity and I bought a NETGEAR - Nighthawk AC1900 modem router. When I try to set up this new router the Xfinity app dosent recognize the MAC number, and therefore I cant proceed with the se
Leased router
Hello, I have a leased router and I bought a NETGEAR - Nighthawk AC1900 router. When I try to set up this new router the Xfinity app dosent recognize the MAC number, and therefore I cant proceed with the set up. Need help on what to do.
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Hello, @dnilespalmer! My sister had to do that recently as my niece has branched out on the web. I have a handy link with instructions on how to set up the block to a specific site, https://comca.st/3dzqFkD. The section is a bit down the page and sho
How to block a website from my router
I need to block a specific website from my router. Parental control (not very user-friendly) doesn't seem to offer me the ability to block a specific site. Any advice is much appreciated.
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It's a firmware incomplatibility issue with the Comcast network as configured. Moto needs to sync with Xfinity Comcast & get the right config code & send out to all 8611 owners an updated firmware & installation instruction. There's no
Motorola MB8611 modem keeps restarting - firmware issue
I have owned my own Motorola MB8611 cable modem since September 2022, and since the middle of December 2022 it has been restarting multiple times per day. After a lot of troubleshooting, I figured out that it is related to the firmware, aka software. With Firmware 8611-19.2.20 it is stable, but then
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If you look up your IP address here: https://whatismyipaddress.com/ And then paste it in here: https://hetrixtools.com/blacklist-check/ You can see if your IP address is on a blacklist or not. I got the instructions here: https://docs.hetrixtool
Temporarily Blacklisted Account Message — Occurs Daily
Hello;For the past month, my email client has been returning the message below, preventing me from accessing my email:The server for account "< [Edited: "Personal Information"]>" returned the error "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or securi
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Hi, @Jordan_Kash! Thanks for spending the time to contact XFINITY on our Forums page for the installation concern. Congrats on the move! We can certainly assist. To get started with seeing if we can service your new location, please send us a direct
Change Service to a new location
I’m currently using Xfinity at an apartment complex but am now moving to a residence and was attempting to reach out to Spectrum to see if their services are in my area. Would need installment at my location.
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Xcam3 setup without Xfinity app
I've searched the forum and have not found a completed thread explaining how to get a Xcam3 hooked-up to my wifi. I am an Xfinity customer but have no interest in using the service. I just want a monitoring camera. The other threads I've found have someone ask for a PM. Not sure why the
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Devices and Equipment
Billing issues with my service
I ordered service utilizing a promo providing a streaming box at no monthly rental charge for one year and no installation fee. After the first month I noticed that the install fee had been charged and beginning in month 2, a monthly fee for the service and box began appearing. After 4 conversations
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Customer Service
Hey @user_82e21a, Thank you for visiting our official Xfinity Forums Community support page. Thanks for taking the time to reach out and for joining our Xfinity Family. With no outlet, we will need to schedule a professional installation in order to
Coax outlet
I don’t have a coax outlet but already purchase a plan with you guys can I get a technician sent to my house ?
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I set another filter following these instructions but the filter is not catching and discarding the e mails before they go to spam. Is it possible that is due to the Reply To Email Address not being visible on comcast web mail? Is it possible to se
E Mail Filter
I am getting flooded with spam e mails. They are going to the spam folder but I would like to set a filter rule to discard due to the volume received. Although all e mails have a different sender e mail address, they have one thing in common which is the same "Reply-To:" e mail address. I have se
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@user_ca4160 you don't say what equipment you currently have or exactly why pods won't work for you. given the lack of details, it sounds like you might consider something like a Google Mesh system. (there are many good quality competing products
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Set up an additional Gateway Router on the same property
Hi, I would like to set up an additional router on my property. I already have the two coaxial cables (i don’t know how it’s called). The pods won’t work to my purpose in this house - I have 8 bedrooms and over 3600ft of space and 2 floors. how could I do that? Can I hire this over the app? I coul
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