Rosedale1's profile

Contributor

 • 

135 Messages

Monday, May 8th, 2023 9:21 AM

Closed

M!DCBPF Error

Once upon a time,  when a new show premiered,  Comcast created a folder for that show under that Network's folder.  Likewise,  for a returning program,  Comcast created a folder for the new season.   This is no longer the case.   Why?  The only way to view new programs like season 4 of HBO's Succession or the new seasons of Acorn tv's Murdoch Mysteries,  Dalgliesh,  Brokenwood Mysteries, etc is to perform a search and save it.  Your search function is not working.   Whether I initiate a new search or run a saved one   we receive error M!DCBPF.  I  say we because this is affecting everyone.   Could someone please open a ticket to fix this.   Honestly,  we're paying extra for premium channels and can't watch anything. 

Problem Solver

 • 

788 Messages

7 months ago

I can understand your frustrations over not being able to access your on demand programming. It sounds like you are eligible for a device upgrade and need to upgrade your equipment. You should have received notification about the cable device upgrade through email, through your billing and through the my account app or website. You will need to upgrade your cable equipment to get rid of this error. 

Contributor

 • 

135 Messages

7 months ago

I have not received any notifications from any source stating an equipment upgrade was needed.   But, I want to ensure that I understand what Comcast is saying.   In order to view on demand content,  I must upgrade to the X1 platform which requires Internet access.   I don't have the Internet.   Is Comcast saying that they will upgrade my equipment,  including the installation of Internet at no cost to myself.     Will my monthly Internet fees be the same as the monthly cable fees.  I'm assuming that since the cable cost will no longer be needed because its being replaced by the Internet. 

New Problem Solver

 • 

318 Messages

I can understand your concern when it comes to upgrading your equipment and not having the internet. Go ahead and send us a direct message, so we can review your account and options for getting this cleared up for you.

 

To send a direct message: 

 

  1. Sign into the community. 
  2. Click the message count or envelope icon to go to our private message inbox 
  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back-and-forth messages with any user by clicking the messages. 

I no longer work for Comcast.

forum icon

New to the Community?

Start Here