1 Message
Billing issues with my service
I ordered service utilizing a promo providing a streaming box at no monthly rental charge for one year and no installation fee. After the first month I noticed that the install fee had been charged and beginning in month 2, a monthly fee for the service and box began appearing. After 4 conversations - one every month since the service began- Xfinity promised to erase the fees, install charge and return my bill to the $15.00 it was suppose to be at. I just received another bill for $41.00 and don't know what else to do at this point but cancel my service.
XfinityMartyR
Official Employee
•
2K Messages
13 days ago
Thank you for reaching out, user_x7avek! I'm sorry to hear your billing concerns have not been cleared up for you. This is definitely not the experience we want for you, or anyone. Please send us a direct message, so we can review your account.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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