Visitor
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1 Message
Charged service fee for outside wire problems
Last month I was having constant issues with our internet. After calling several times and restarting my modem near about 15 times daily and finally going and buying a new modem, Xfinity said they had to send a tech out because they could not figure out why we were having so many problems, in fact my bill was reduced TWICE because of the service interruption. Tech came out and found an issue with the outside wire connecting the outside box to the house. He fixed it and took out a splitter that XFINITY installed years ago for the previous home owners and now I’m being charged 100$. Can anyone help me with this please?
Accepted Solution
XfinityJessicaA
Official Employee
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330 Messages
2 years ago
Hello @user_60d168 We appreciate you taking the time to reach out to us today. I know how important it is to ensure your services are working and I'd be happy to review the installation fee with you. Please send me a DM with your name and full address by doing the following:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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