3 Messages
Cannot setup email accounts on my Samsung phone.
A couple of days ago, I noticed my email was not syncing with my Samsung Phone or my Samsung Tablet. However, it is syncing with Outlook on my laptop. I’m also able to log in online with no issues. Today, I tried deleting my two Comcast email accounts from both my tablet and phone and re-added them. It worked just fine with my tablet and my emails are up to date now, but I was unable to re-add my accounts on my phone. I keep getting the error message. “Couldn’t connect to your account. Check your account and server information, then try again. I’m using IMAP and the same settings as used by my tablet, which is working fine now. I’ve tried clearing the cache and data and rebooted the phone several times. Nothing works.
XfinityTy
Official Employee
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376 Messages
25 days ago
Hello @user_2t9x10! Thank you for taking the time to reach out to our team on Forums! I apologize that you have experienced issues accessing your emails on your Samsung phone. We implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added back. We apologize for any inconvenience and thank you for being an Xfinity customer.
To delete you Xfinity Email account, please:
Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
Tap on the gear icon (Settings) in the upper right corner.
Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
Tap "Remove" located in the upper right corner.
Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.
If you’re prompted to Set up email, please:
Choose “Other”.
Type in your Xfinity Email address and password.
Follow the prompts to authenticate through Xfinity.
You can also find instructions on adding email accounts at Samsung.com.
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user_9a11y6
2 Messages
25 days ago
I am experiencing the same issue. I have tried all of the suggestions. I do not have any e-mails showing for today. This is beyond frustrating!
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user_9a11y6
2 Messages
25 days ago
I qm having the exact same issue. None of the suggestions have solved it. So frustrating!
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user_eohhz0
1 Message
25 days ago
Same! Please find a resoluton!
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user_m254nc
1 Message
25 days ago
Same. I have tried everything including changing ports, security types, and troubleshooting all advanced settings. I got around it by ditching the Samsung email app and setting Comcast email up to pull into my Gmail app instead. Why do these things happen suddenly?? Beyond frustrating.
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user_omf785
2 Messages
25 days ago
I am have the same issue beginning at 1:00AM EDT. I also deleted my account and attempted to re-add it. While re-adding, authentication to the server occurs (verified via my account history) however i continue to receive the server issue. I also verified the manual settings stated in the referenced link - no success
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user_5iykxh
1 Message
25 days ago
I also have tried everything. I deleted the xfinity email acct and restarted my phone, no change. My email is working fine on my computer not my phone. Help
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user_dm8803
1 Message
25 days ago
I am also having the same issues & tried everything. Android stopped syncing at 1:13 am & laptop won't send/receive emails. Ask me to input email & password and doesn't accept. I know it's correct because I can log into emails directly through Xfinity. HELP!!!!!! Very frustrated just like everyone else
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user_h2qmqw
2 Messages
25 days ago
I am having the same issue as all others. Email has been removed. Cache cleared, app un-installed and reinstalled on Samsung phone and password changed
1
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user_jm6usy
2 Messages
25 days ago
Same issue, and I'm missing important emails. Tried deleting the accounts and re adding and getting the "couldn't verify" popup. It works using the online site, but I have my email app inbox setup for notifications.
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user_s16cip
1 Message
25 days ago
I am having the same issue and have tried all solutions above and none have worked. This obviously has to be a bigger issue than Comcast is letting on.
1
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scs528
Visitor
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3 Messages
25 days ago
I am having the same issue! PLEASE FIX THIS!!
1
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Tflash3
Visitor
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4 Messages
25 days ago
I am having the same issue as everyone else. Cleared cache, deleted and re-added the account, rebooted numerous times before and after attempting numerous fixes. My last sync was 1:03 a.m. According to an earlier post someone else mentioned that they have had this issue since 1:00 a.m. (for me, it's Eastern time). It seems like there was some patch or fix that ran around 1 a.m.-ish EST that caused a problem. None of the articles you listed has helped.
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user_wvju49
1 Message
24 days ago
Same issues here. Tried numerous things with Comcast tech help, but can't re-establish on Samsung email app. I was alerted to the problem due to long syncing times over the last few days. Outlook app working better but still asking for sign in verification often, suggesting a general issue on the Comcast xfinity side. Uninstall-install of apps does not solve problem. 1.5 hours with tech help and we couldn't pinpoint the problem unfortunately.
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suzanne-s
Frequent Visitor
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23 Messages
24 days ago
Same here!!! On phone with them. (live...) No help to be found yet.......
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