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This was finally solved. The agent brought me back to what I had with just a $5 bump. So now I have internet only as I had before for $60 a month. They took the Ipad back and cancelled the mobile service. I have a two year contract
false advertising my $55 plan I just signed up for is really $154 and no one will help address this
My plan in Dec 2024 was $55 for internet and TV. Pretty good. However my term was expiring so since I couldn't call in I chatted. Agent told me we have a promotion. I can keep your plan at $55 and you get an iPad for one year. "Really" I said? It sounds too good to be true. No he explained via chat
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I am having the same issue with No Password when there is a password. I have changed the password at least 6 times and deleted my account on iPad and iPhone numerous times and still receive the same error. It has worked just fine until recentl
iOS problem with Comcast mail
I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my
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Can't sign in to Xfinity app - "That didn't go as planned" (Try Again)
At first, I wanted to sign on to my Xfinity account to stream on my chromebook. As expected, I was directed to the app for 2-step verification, but for some reason I had been signed out of the app. When I tried to log on I got the "That didn't go as planned. Try Again/Sign Out" error message. After
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Xfinity App
@XfinityJessie thanks for responding to at least one of the concerns about this promotion. However, as many of us have posted, it's not working. The Xfinity Free TV week tile was visible when you select the Xfinity button on the X1 remote. And whe
Free TV Week 2022 - Presented by Xfinity Rewards
Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with no str
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Ok here is the latest. Whatever MaxMind did, didn't work I guess as I still can't listen to the audio/radio broadcast. It says I'm not in the area. However every single IP address checker has me in north Jersey. As far as the game is concerned
Location Incorrect
I am unable to watch sports games on Amazon Prime or listen to them on any radio websites/apps while connected to my home wifi. Xfinity has been no help and just keeps telling me I'm wrong. Although it works as soon as I turn off the wifi. I found some other threads on this topic, and reached out, b
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Why was i sent to collections for a cancelled plan?
I've been an xfinity customer since 2016. 1) I was sold an incorrect xfinity mobile and home internet package deal which i was supposed to get discount on. I never got this discount. After months of chatting with xfinity assistant (India workers, they don't care nor do they know anything about your
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Plan
@user_fc914b Welcome to the Xfinity Forum and thank you for posting your question here. When attempting to access the HBO Max app, are you doing so through an app on your Xfinity X1 equipment, through an app on a third-party device (Roku, Amazon Fi
HBO MAX STUCK ON LOGO
All my apps are working on my xfinity apps except HBO MAX it will load then stop and get stuck with a purple screen and the HBO MAX logo it won’t go any further. I have tried everything. Plugging out the tv , plugging out the cable box , restarting the router and plugging it back out and in. Check p
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Epson printer stopped connecting to home network 20 hours ago
I have been working almost a day trying to reconnect. I get an error message E-6 - MAC address filtering check FAIL. I need to see if my router has restrictions such as MAC address filtering. No idea how to do this. Got a new router from Xfinity in the past month. Prior to this I had to reconnect re
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Your Home Network
Hello, @Frogula. I'm sorry to hear you're still having issues even after troubleshooting. I would be more than happy to help figure out a solution to this HBO problem you're having. Please send me a private message with your first and last
HBO Max can’t verify my subscription
When I go into the HBO Max app on my xfinity it tells me that it can’t verify my subscription and my xfinity subscription has expired. Thanks be talked to four customer service agents who passed it along to a tech who came out (which I knew was not going to fix anything because how could he) and he
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I just spoke to an Xfinity rep who told me this is a known problem with the Xfinity Stream app and they are working on a fix, but they cannot give an eta. In the meantime, I just downloaded a bunch of streaming apps like HBO Max, Showtime anytime, e
Xfinity stream not casting
Trying to cast from my iPhone to my tv, My app says casting to my device, and my device or tv says Xfinity stream ready to cast, but nothing happens. All other apps work fine.
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Yes! They lied and told me they would reduce my bill if I went paperless & agree to a direct draw for bill payment and ALL channels would stay the same. The next day HBO & Netflix GONE! I called & complained to no avail & can now add
Xfinity stopped paying Netflix
Xfinity stopped paying my Netflix so it was cancelled and now to reinstate I would have to sign up as a new customer. The only issue is, in the US, Netflix got rid of the basic plan in August 2023 so I would have to pay for the new standard plan. Xfinity has washed their hands of this, I never reque
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I’m having the same problem. It happens sporadically. During playback of a recording, the video will freeze for the rest of the show but the audio continues. Seems to be a problem in the DVR itself because it happens on any any device (STB or IPad o
DVR'ed programs pausing/freezing and unable to be viewed
A few programs that I have DVR'ed over the past week have had difficulty with playback. This also happened a few months ago, but now that fall TV programs are back I'm seeing more issues. The eps are fully recorded. I begin watching the show, then it pauses and then freezes for 30-60 seconds, then t
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We have an iPad and 2 iPhones that won’t back up to the iCloud. This has been going on for over a month. I just got off the phone with Xfinity rep that is supposedly sending out a senior tech tomorrow to work on it. This is so frustrating! We will ca
Issue with Some Advanced Gateways Preventing Mobile Devices from Backing Up on Home WiFi Network - RESOLVED
An issue was identified earlier this month where some mobile devices were not able to be backed up while connected to the home WiFi network. Our engineering teams have identified and implemented a fix for this issue. All devices connected to their home network should now be able to be backed up with
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Ok. So, I came accros this thread because I was also offered the same thing. So many people have said that this is a scam, however, the offer does from Xfinity chat. So for all of you who accepted the offer, did you actually get the promised iPad or
“Free” ipad offer [Edited]
We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being
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@PeterGH wrote:Yes, renting boxes costs money. Why spend $120 a year to have a box when these services naturally should be made available via internet, e.g. Roku.. If I route HBO GO from a laptop, that is highly incovenient and requires a separate
ROKU, HBO GO
I have HBO GO on the computer and on my iPad. I really want it on Roku, too. Any chance of that???
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Hi Richard - thank you for getting back to me. yes, I asked for a callback, but online agents kept transferring me to the next one, once seeing this:hello I need to forward this chat to a BILLING SUPERVISOR (call back is ok) with the following: 5:21
Need to report incompetent and
Appreciate if a supervisor from Xfinity Mobile can reach back to me regarding my recent experience with Xfinity Mobile agent support that resulted in following" 1. Repeated Transfers Without Resolution 33 agents involved, yet no definitive action was taken to resolve a straightforward issue. Frequen
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I agree with you. Xfinity should come out with a clear and accurate answer rather than repeat the same information. Too many of us are experiencing this issue. I am a flex customer and any movie I access on hbomax it says free but HBO takes me to the
Free Movies Week 2022
Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started. Watch free movies from premium networks and subscription services as part of Free Movies Week, inc
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I was having no problem streaming Xfinity programs from my ipad to my TV via Chromecast device. Now i cannot. It says its going to stream but nothing happens. It worked perfectly until a few days ago. I can stream other apps such a
Chromecast Streaming is Not Working
Streaming to a Chromecast device from the Xfinity Stream website or from the Xfinity Stream app on an Android phone is NOT working. The computer or phone will connect to the Chromecast, the Chromecast will display "Xfinity Stream Ready to cast", but the video never plays. If you disconnect from the
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I’m having the exact same problem - my DVR recordings - when I try to watch them on my iPad the picture freezes up about half way through and only the show’s audio can be heard. I have to switch my watch options to On Demand and watch all the
DVR keeps freezing
Literally every show that I DVR recently ends up freezing 3/4 the way through. The sound will continue but the picture freezes. This has happened the last 10 shows I tried to watch. I have read many other users having the same issue. I pay a lot of money for your service and this is extremely frustr
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I'm having the same issue with my iPad on iOS 15, and also my Roku TV, but the issue may be compounded by the fact that when I log in to my account, it doesn't show a serial number next to the device for my Internet. I just tried getting assistance f
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xfinity streaming stopped working on ipad (ios15)
The xfinity streaming app on my ipad (running ios15) suddenly stopped working. I simply get a pop-up saying, "something went wrong. We're sorry, something unexpected just happened. Please try again." I've uninstalled and re-installed the app. I've powered off. No resolution. Works fine on my Android
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