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mark_holly
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3 Messages

Friday, December 10th, 2021 2:55 PM

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xfinity streaming stopped working on ipad (ios15)

The xfinity streaming app on my ipad (running ios15) suddenly stopped working.  I simply get a pop-up saying, "something went wrong. We're sorry, something unexpected just happened. Please try again."   I've uninstalled and re-installed the app.  I've powered off.   No resolution.   Works fine on my Android devices.

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2 years ago

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jsimmons059

Visitor

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1 Message

3 years ago

I have the same issue, on my iPad Pro, iPad Air, iPhones 6sPlus, XR, 11, 12. I just updated to IOS 15.1 hoped it would correct the issue and did not. I tried the above suggested resolutions above on the iPad Pro and XR, now I cannot install the app at all on either ot them. The other devices I have not tried anything with them,I believe it will be a waste of time. Any other suggestions would be welcomed. My only other option would resetting the XR, Then reactivate it again. 

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XfinityChristina

Official Employee

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923 Messages

3 years ago

Hi, @mark_holly and any others seeking assistance on this thread. I do see there are certain known issues with iOS 15 devices. Is this issue when trying to stream any content or specific channel? Are you getting any error message like TVAPP followed by numbers? 

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mark_holly

New Poster

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3 Messages

3 years ago

My app now seems to be working.   Not sure if an update fixed this, but my issue seems to have resolved.

4

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XfinityJeniece

Official Employee

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2.4K Messages

I am happy to hear that the issue was resolved! If you have any additional issues or concerns in the future, please feel free to reach out through Xfinity Forums! We are here to help 24/7 and we really appreciate you being part of the community! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e49feaKSW

Visitor

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2 Messages

We’ve had my ability to use our xfinity stream app for over a month since we upgraded to iOS15.  We’ve updated the app and OS since then, and it still does not work.  I deleted then app, and cannot get past the Sign in button.  Not login ever pops up.  The button goes grey for a minute, then I can click it again, but nothing ever happens.  

I have a newer iPad than my wife.  I can stream using Safari, but my wife cannot.  She did not delete her app, when she tries to stream, it gets stuck with the “…” icon blinking.

Please help.

3 years ago

0

XfinityJeniece

Official Employee

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2.4K Messages

Thanks for reaching out through Xfinity Forums, @user_e49feaKSW! We would be happy to help with troubleshooting your Xfinity Stream app! We definitely want to ensure you are able to stream your favorite shows on all of your devices. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e49feaKSW

Visitor

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2 Messages

@XfinityJeniece Our apps started working before I had time to do a private message.  Not sure if something was done based on this posting, or and update happened.  Thanks you.

3 years ago

0

user_8e3aa4

Visitor

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9 Messages

3 years ago

I'm having the same issue with my iPad on iOS 15, and also my Roku TV, but the issue may be compounded by the fact that when I log in to my account, it doesn't show a serial number next to the device for my Internet. I just tried getting assistance from a tech support call, but had absolutely no luck (really not a "tech" support call - more of a support call without tech).

I had previously been able to stream on my my Roku and my iPad, now nothing.

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CCStephanieK

Problem Solver

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909 Messages

I'd like to further review your Stream app concerns with you, @user_8e3aa4 . Do you have the latest update for the app installed on both devices? Have you attempted resetting your modem since the update came out for iOS and the latest app update? 

I no longer work for Comcast.

3 years ago

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user_8e3aa4

Visitor

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9 Messages

Yes, to all of your questions. And since that time, my X1 device has stopped being able to pause and rewind live TV. I’m hesitant to have someone “fix” things as I almost always seems to become more broken when Xfinity gets involved.

3 years ago

0

XfinityThomasB

Official Employee

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1.5K Messages

That is never the experience we want you to have when using our service. Please know that we are here to help and want to make sure we can isolate the hiccup and make sure you are able to enjoy all the things that that Xfinity services are famous for.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_8a2d3d

Visitor

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2 Messages

I'm having similar issues with my new iPads pro 5th generation IOS 15.4.1. My downloaded show freeze at the beginning and they cannot be resumed.  Contacted Xfinity more than 3 times for assistance and they are not helpful at all.  Can you please help.

3 years ago

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CCValerie

Official Employee

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974 Messages

Hi there, @user_8a2d3d, thank you for taking the time to reach out to us through our Xfinity Forums. I know how frustrating it is when certain apps do not work as we would expect them to. Please rest assured, you have reached the right team for assistance. 

 

Have you completed any additional troubleshooting steps on your end? Uninstalled and reinstalled the app? Is the issue only happening using one username? Do you have any other Apple devices experiencing the same issue? Are you able to use the stream portal through Safari?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_e701a1

Visitor

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2 Messages

2 years ago

I have an iPad 4 and my shows won’t load that I have in my DVR. I can watch fine on my iPhone 13 mini

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user_e701a1

Visitor

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2 Messages

2 years ago

I even tried restoring my iPad 4 and that didn’t work either 

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CCAlisha

Problem Solver

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571 Messages

Hi, @user_e701a1 please create a new post detailing the issues you are having and the steps you have already taken to troubleshoot. Our team will be here to help. Closing this 6 month old thread. 

I no longer work for Comcast.

2 years ago

0

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