Location Incorrect

Hey, @fan1bsb97! Thanks for posting on our community forums for assistance. I'm sorry to hear about the Sports Game issues you have been experiencing. We'd like to help get to the bottom of this. To confirm, what troubleshooting have you completed so far? Have you tried rebooting your modem manually or through the app? This can help refresh your network connection. Also, is this happening on all of your devices or just one? 

It's not your modem. Location databases are maintained by 3rd party companies, not Xfinity.  It can be a problem when they shuffle IP blocks around due to network upgrades/changes. Some anti-virus can also interfere with location if you are using a VPN or web shield proxy and running traffic through Their network.

If you are having issues with a streaming/broadcasting or other service that you pay for, and are locked out by a geo-block, contact the service directly and have them update your location in their local database.  It will get fixed far faster than trying to guess which service they are using, and requesting an update from a 3rd party company.

A while ago, @EG put a list together here:  https://forums.xfinity.com/conversations/your-home-network/wrong-location/622fe36d6c4cd02237d46272?commentId=623014c66c4cd02237d4638b

MaxMind and Google pretty popular, and do respond to IP changes fairly fast (days, not weeks). 

I'd try Amazon prime again (until you get someplace other than tier one support).  The customer service chat bot might actually know more than an outsourced telemarketing service reading a script, with no access to a database anyway.  customer service -> Prime Video They seem to be a bit guarded on which location service they use, and don't have an update location page that I can see.

@flatlander3 

What is puzzling is that @fan1bsb97 stated this in their first post.

[Quote]: "but all the ip address look ups tell me I'm in the correct location, (NJ)".

Does that mean that their geolocation data is in fact correct ?

Except one, which says Chicago. But what else could the problem be?

EDIT: It no longer says Chicago.

MaxMind said they accepted it and are doing whatever they do on Tuesday so I'll keep you posted.

Ok here is the latest.

Whatever MaxMind did, didn't work I guess as I still can't listen to the audio/radio broadcast. It says I'm not in the area. However every single IP address checker has me in north Jersey.

As far as the game is concerned which is currently on Prime...

On the app on my phone, tv, and ipad it says "Geo Restricted." However, it works on my laptop...

Any help? Please?

Interesting, and this is kind of a long shot.  How often do I update Geo-data on my own stuff?  Meh, not very often.  What is serving the apps?  Dunno.  I assure you, something does, and it's unknown on how amazon does web vs apps.  Perhaps find out.  

Pick on the TV.  Perhaps it just doesn't update Geo data once you install the app -- if that is what you are using.  If it's a Roku TV, or perhaps a firestick, delete the app.  Reboot (actually powercycle) the TV.  Reinstall the app.  Login again to the app (get your stations back).  Got a different Geo location then??  Perhaps updating the Geo .mmdb file in the app itself doesn't ever update once installed.

*or they're lazy, and didn't update it on the app server itself.

I uninstalled and reinstalled on the iphone and ipad and it didn't help.

Do I email Maxmind again?

No, but it is popular, people slurp the data off of them, and does impact other things sometimes.  You can see if they updated here:  https://www.maxmind.com/en/locate-my-ip-address

It's an amazon problem if you are hitting a geo block from them.  They are going to have to solve it for you.  Looks like they've got their own database and location infrastructure for their aws cloud.  What error Exactly are you getting -- the exact wording is important, and any numbered/lettered error code if you get one of those can help.

The thing is the radio apps also don't work (but only when on WiFi). They say I don't live in the area either. But again once I turn off the wifi, the radio works. The first pic is from two weeks ago on my ipad. The second pic is from last night on my phone (with the wifi on). The third pic is from my smart tv.

Yeah.  You're going to have to contact them.  Their broadcast distribution rights.  Their geo fence.

Are you saying you are able to grab OTA -- over the air TV (not online), and watch/listen to a game, just not on Prime during broadcast?  Cause internet broadcast rights are a totally different thing than terrestrial broadcasting.  Cell carriers have agreements too, so it might work live on your phone depending on the cell carrier. 

You may also need to buy a subscription for MLB or ESPN if you want to watch MLB games live on the internet.