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JBRA
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Originator

Regular Visitor

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3 Messages

Tuesday, June 11th, 2024 8:40 PM

Epson printer stopped connecting to home network 20 hours ago

I have been working almost a day trying to reconnect.  I get an error message E-6 - MAC address filtering check FAIL.  I need to see if my router has restrictions such as MAC address filtering.  No idea how to do this.  Got a new router from Xfinity in the past month.  Prior to this I had to reconnect regularly, but was able to.  Now I can’t connect at all.  Using an iPad Pro and iPhone with Epson WF-7710 printer.  Have restarted router, iPad, and printer multiple times in various order, same error.   Any advice is welcome.

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2 months ago

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XfinitySheila

Official Employee

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784 Messages

5 months ago

 

JBRA  Hi there! Are you still needing assistance with this?

 

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user_idbo1n

1 Message

5 months ago

I am also experiencing this issue, but with a different Epson printer. I have the Epson Workforce 845. Yesterday, I received a Technicolor XB8 modem. Once I setup the modem, all my devices work with the modem except the printer. Tried setting up wireless printing and received the same error message as the user above ~ Mac address filtering address failed.  I contacted  Xfinity and was told that the modem is not setup for address filtering. Epson’s site tells you to add your mac address to the filter, but not what to when you get the message and there is no filtering. So how do you fix this issue besides going back to the older modem where the printer works. 

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JBRA

Regular Visitor

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3 Messages

Mine suddenly started working but I don’t know why or how to fix it if it happens again. Maybe xfinity did something from their end without telling me. Fingers crossed it keeps working. Sorry I can’t be more help!  

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5 months ago

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XfinityAldrik

Official Employee

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1.6K Messages

Good evening @JBRA! We’re glad to hear it is working again! To troubleshooting your internet connection in the future, I highly recommend downloading our awesome Xfinity app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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kenmo1948

Visitor

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3 Messages

My almost new Epson ET 4800 quit working a few days ago, and the network setup fails for all the usual reasons. I need to stop the MAC address from being filtered out, but there is no setting for that in the modem/router. HELP US! I've seen many of these posts about Epson printers. It seems to me that this is a software problem in the Xfinity modem/router after a recent update. How about a fix.

(edited)

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2 months ago

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