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It is an underground box near the house. Looks like a tiny manhole with green cover
Damaged underground utility enclosure
A handhole with coaxial cables in it is open outside of my house. Need help fixing it
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Exterior Wall Coaxial Cabel outlet
How do you install a new coaxial cable outlet with Xfinity? My condo unit has no outlet and I have had 3 technicians come and say they are unable to install this and said the wrong visit type was listed on the ticket. the last guy freaked out and said “the Xfinity dispatchers are retarded” and left
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Your Home Network
Good morning, @user_0d2n3s ! Thank you for letting us know about the damaged green cable cover. We can help get this addressed. Please send us a Direct Message with your full first and last name and complete service address so we can take a closer lo
Replacing damaged green telecommunications cover
The green covering for the cable connection in my yard was damaged and I need a replacement. What steps do I need to take? .thanks!
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Replacing damaged green telecommunications cover
The green covering for the cable connection in my yard was damaged and I need a replacement. What steps do I need to take? .thanks!
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Customer Service
@Supernet9 This is a great question! You would lose the $25 discount for having internet with mobile. We value your business and do not wish to see you go! We can certainly check your account to confirm what promotions and options we have to help yo
If I drop Xfinity Internet and keep mobile, what do I lose and cost?
Hello, AT&T Fiber is in my area now and MUCH cheaper than Xfinity (Yes, I called Xfinity and they can't do better pricing for current customers). If I drop Xfinity Internet and keep mobile, what do I lose and what is the cost? I am at $45 a month, will it go up only $10 so a total of $55 a month plu
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New cable TV boxes
We received new tv boxes, but none appear to be a main box
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Customer Service
user_dgom47 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with this and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary
Phone number on my bill is not mine
In reviewing my bill there is a phone number listed under my voice account that is not mine. What? Why? huh?
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Poor customer service
I am extremely dissatisfied with the service I have received while trying to obtain the two WiFi extender pods included with our Xfinity Pro plan. Despite multiple attempts to resolve this issue, we still do not have reliable internet coverage throughout our home, particularly in our home office. He
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Your Home Network
user_ak1hh2 Thanks for reaching out to us here on Forums to report an employee misconduct with a phone agent. I would be happy to take your feedback, and file the report for you. Can you send me a DM with the feedback, and your account information to
Customer Service
I had an incredibly poor customer service experience over the phone yesterday and need a corporate Digital Care agent to help me file a formal employee misconduct complaint.
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user_83183b our team can help. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and paper
Cancel Xfinity voice
I recently changed my Xfinity internet plan and would like assistance canceling my Xfinity Voice service while keeping my internet plan unchanged. Can an Xfinity representative help me with this through private messaging? I prefer not to call customer service.
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@Skymonkey Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to look into your concern regarding the free line. Please send our team a direct message with your full name and address.To do so, clic
Charged for free line
I just got Xfinity a few months ago and one of the representatives said I had a free year of a mobile line but after the first month I was being charged the normal price. I asked another representative about this and they just said that I didn't have the deal on my account. The like that the first r
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Charged for free line
I just got Xfinity a few months ago and one of the representatives said I had a free year of a mobile line but after the first month I was being charged the normal price. I asked another representative about this and they just said that I didn't have the deal on my account. The like that the first r
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Billing
@user_863ddd Yeah, we can help point you in the right direction for that. Xfinity gives you the option to choose a different monthly due date online. Once you're signed in, head to Billing & Pay > View Bill & Transaction History > Bill
Due date change
The 16th does not work for me The end of the month is better I just paid a payment 16 days ago Now its going to be late It is not going to wor
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Customer Service
I had an incredibly poor customer service experience over the phone yesterday and need a corporate Digital Care agent to help me file a formal employee misconduct complaint.
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Customer Service
@user_izul7n Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love to help you with reviewing the account to keep the services you love with a new promotion.Please send our team a direct message with your fu
My monthly bill is getting way to high
Are there any promotions? I way have to look else ware for the entertainment experience
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Good morning, @user_x8pvum . I completely understand how frustrating it is to make your payment early and continue receiving notices that the arrangement is unpaid. We’d like to take a closer look at this for you. Please send us a DM with your
Formal Complaint Regarding Payment Processing and Customer Service
I am writing to formally express my frustration with recurring payment and customer service issues throughout my more than two years with Xfinity. On October 17, I paid the amount required under my payment arrangement, ahead of the October 21 due date. Despite making that payment early, I am still r
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Hi there @user_drqp0h Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please click the link below to send a direct message. Please use this link to send a Modmail message with
Cancellation
Hello, I am requesting immediate cancellation of all services on my Xfinity account. I have repeatedly attempted to cancel online, but the website provides no functioning cancellation process. I do not want a callback, retention offers, or a change of plan. Please have an official Xfinity representa
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@user_iyoogb Our team can resolve your bill and payment concerns. As a friendly reminder I have a link to share that walks you through unlinking your accounts. This way you will only see your current account to avoid this moving forward. https://www.
Billing
Hello, I need assistance from an Official Xfinity Employee to correct a major billing routing error.I recently made a payment intended for my active Xfinity Mobile phone bill. However, the system automatically applied the entire amount to a closed residential internet account associated with an apar
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Same issue; cleared cache. Signed in to Xfinity as primary user, no issues. Message appears when trying to enable benefit for Peacock Premium benefit for Diamond member. Used different browsers, different Computers, and cell. No fi
sfrenette
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9 minutes ago
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A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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