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@XfinityThomasA , Thanks for the additional info. It would be nice that the only Voicemail "app" on the newer phones worked correctly though. I can listen to each message as I mentioned before by selecting the microphone icon next to the name. And I
Visual Voicemil app not working, but voicemails available in Phone app
I have issues with the Visual Voicemail app for about 3 years. First on my last phone (S22 Ultra) and now on a Samsung Galaxy Ultra S26. I've had Xfinity Mobile service since June 2017 and am now on my 3rd Samsung Galaxy phone. And I currently have the Premium Unlimited service. What happens is the
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"You'll need to make a payment in person. Please visit an Xfinity Store near you."???
I got this message recently while trying to make a payment: "You'll need to make a payment in person. Please visit an Xfinity Store near you.". I went to the office, paid cash to make my account current. I'm still getting the same message. Do I have to start going to the office, because that is very
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Billing
I agree what a stupid response
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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@XfinityDemitrius I will like to know if there any progress with this. Because this crazy people are mad and angry and about to cancel their service soon if this doesn’t get fixed by next month when football starts.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Disney plus freezes on commercials
Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number o
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Channels and Programming
apakis, thank you for keeping us updated. You can always let us know if anything changes.
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
EDIT (11:00 PM CDT): Now confirmed across all four Dallas core switches: cs01 (68.86.95.113), cs02 (.117), cs03 (.121), cs04 (.125), with pe11 interfaces 96.110.34.82/.86/.90/.94. Four reporting customers on different rur interfaces (68.85.54.221, 68.85.54.225, 162.151.131.237, 68.86.246.25) and two
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You said it brother!! A lot of people are about to DUMP XFINITY!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Seems to be fine on my end now still. Might still be worth looking at though if there was no repair on the transport though, but if it works it works I suppose so I’m all good.
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
EDIT (11:00 PM CDT): Now confirmed across all four Dallas core switches: cs01 (68.86.95.113), cs02 (.117), cs03 (.121), cs04 (.125), with pe11 interfaces 96.110.34.82/.86/.90/.94. Four reporting customers on different rur interfaces (68.85.54.221, 68.85.54.225, 162.151.131.237, 68.86.246.25) and two
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I completely understand where you're coming from @user_4x3993, and I sincerely apologize for the experience you've had. It’s clear that you've invested a significant amount of time and effort trying to resolve this matter, and I can appreciate
1-STAR REVIEW
This has been, without question, one of the most frustrating customer service experiences I have ever had. My fiancé and I were Xfinity Internet customers for about two years. Earlier this year, we moved to a new home where Xfinity’s internet service was extremely slow, so we decided to switch to an
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user_xdrn6j I am glad to hear that your rewards status issue has been resolved. What happens when you try to login to Peacock?
Peacock for Platinum
Hello, I am a Platinum member and I have lost access after my membership was incorrectly dropped. I have performed all the troubleshooting listed on this forum but still cannot resolve. Please advise
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user_w4yv5e. I am truly sorry to hear about your experience. It sounds like you've been through a great deal already, and I can certainly understand how upsetting it must have been to spend so much time seeking assistance, especially after explaining
Extremely rude customer service
I informed the customer service rep that I am bed ridden. I called to lower my bill. They said try streaming, I agreed. They never told me I needed streaming box. I am bed ridden. I called to cancel the next rep said for your inconvenience we will give you an IPad at no cost. I agreed then a cost oc
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I'll do that when i'm ready....thanks
lost access to hbomax after cancelling home security
lost access to hbomax after cancelling home security
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user_5tcmah, Thank you for reaching out and creating a new post. I'm sorry to hear you've had some trouble with your services and you haven't been able to get the help you need. That said, you have a great team here ready to help. Can you tell m
Horrible customer service
This company is becoming worse and worse The more it is being ran by AI. I can never get in touch with a live agent (A real person and not a robot). I spent almost 3 hours on the phone, and my issue was still not resolved. One of the worst customer service experiences I have had with a company.
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Horrible customer service
This company is becoming worse and worse The more it is being ran by AI. I can never get in touch with a live agent (A real person and not a robot). I spent almost 3 hours on the phone, and my issue was still not resolved. One of the worst customer service experiences I have had with a company.
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Customer Service
Extremely rude customer service
I informed the customer service rep that I am bed ridden. I called to lower my bill. They said try streaming, I agreed. They never told me I needed streaming box. I am bed ridden. I called to cancel the next rep said for your inconvenience we will give you an IPad at no cost. I agreed then a cost oc
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Customer Service
I am not sure but I had a ticket open for about 3 weeks trying to get it resolved and it finally went back to platinum this week
Peacock for Platinum
Hello, I am a Platinum member and I have lost access after my membership was incorrectly dropped. I have performed all the troubleshooting listed on this forum but still cannot resolve. Please advise
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@docdrizzle47 Hello, thank you for reaching out. I can definitely understand how frustrating that would be, especially when the video continues playing and the audio only drops when transitioning between programming and commercials. Based on your des
Amazon Firestick HD audio problems with LG TV
When using Xfinity Streaming app on a Firestick HD (new version) connected to a LG TV the audio will stop completely while the video portion continues. This happens when switching between a show and a commercial or back to the show from a commercial. The audio will start again if I press pause and t
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No, I am not. The only time I don't see a recording on my ipad is when the recording is older (like a few weeks, but I don't know how many).
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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FYZFYZFYZ. I'm sorry to hear that. I'd be happy to help with the order here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sign In" if nec
I cannot use my registered account!
I just registered my Xfinity account with my email and American phone, but I found that I cannot purchase my product. It needs my birthday and it failed to identify after I typed my birthday. I also clicked my "account and identity" but it just showed "Something unexpected happened." How can I conne
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user_lp6ve5 Thank you so much for stopping in for help with your connection issues. We would be more than happy to help look into the cause for you. To start, you can check some of the details on your end if you check out our Tips for troubleshooting
XfinityAmandaB
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Intermittent upstream failure persists after three gateways—requesting line-maintenance escalation
My download speed remains consistently excellent at approximately 900–1,000+ Mbps, but my upload speed repeatedly collapses from approximately 25 Mbps to between 0.50 and 3 Mbps. This makes my professional videoconferencing unreliable. The problem has persisted with three different Xfinity gateways,
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