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How much would it cost monthly to get a router upgrade? Our wifi is so weak.
We have such a weak signal, none of our cellphones work as well as the computer lagging and the TV constantly searching for a channel. How much would it cost to get an upgrade on our router?
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Accessibility
Deposit charge
Why did I get charged 125? It was not shown on the check out screen when I checked out.
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Customer Service
personal modem, Arris S33v2
Arris S33v2 cable modem disconnecting everyday
I've tried calling 1-800-Xfinity and talking to AI assistant, then finally talking to a person, who told me to replace the ethernet cord between my cable modem and my router. I did this, but it did not help. Now I've found the xfinity forums and I'm hoping technical support still exists at this comp
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Thanks for bringing this to our attention @user_jevejq, that sounds annoying! To help me figure out what's blocking you, do you know if you're using your primary Xfinity ID to sign in? Also, have you tried logging in directly online through a standar
Unable to access account details and pay my bill.
I received notice that my bill was due, and upon logging in to pay said bill, I am met with an error screen any time I try to access my account details. When trying to use the Xfinity mobile app, I am show a message saying access not authorized, and that I must be an Xfinity user to enjoy the servic
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user_00pj96, Thank you for reaching out. I can completely understand why you're frustrated. After dealing with these issues for so long and spending so much time reaching out for help, I know this isn't the resolution you were hoping for. Looki
Diamond Member Requesting 6-Month Phone Credit After Outside Infrastructure Failure for almost a year
Hi, I am an Xfinity Diamond tier customer and I need assistance getting a retroactive billing credit for a service Xfinity failed to deliver due to broken infrastructure. I have called, chatted, went to the store due to channels not coming in, dropping wifi service, lagging remotes, and no dial tone
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Are you currently using a Xfinity modem or a personal modem for your services?
Arris S33v2 cable modem disconnecting everyday
I've tried calling 1-800-Xfinity and talking to AI assistant, then finally talking to a person, who told me to replace the ethernet cord between my cable modem and my router. I did this, but it did not help. Now I've found the xfinity forums and I'm hoping technical support still exists at this comp
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Anyone out there that didn't get the advertised promotion for $170.00/month, locked in for 5 years?
This was advertised in December and I'm still not getting what I signed up for. $170.00/month internet and TV. Xfinity claims, still after all this time, that it is a "billing error" because the offer included a $20.00 discount for autopay & paperless discount and they claim their billing system won
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Getting Started
Could an Xfinity Customer Service Rep please help me sort this out?
My Rewards membership changed from Diamond to Gold?
I know I was a Diamond member as recently as August 23rd based on emails and notices that I received. Lately, I noticed my membership is only showing as Gold. I have not changed any services or moved recently. I read that a system change caused this for many members. Is there a way that my Diamond c
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Hello, @user_4xihvc. Thank you for taking the time to share your experience here on our Xfinity Community forums. I can certainly understand your concerns regarding the trade-in process, the promotion, and the billing amounts you're seeing, especiall
Xfinity is dishonest company and ripped off seniors.
I have been dealing with Xfinity mobile since June. They talked to me into trading in my two phones for their phones which I did. Phone number one it was even trade-off phone number two. They said my phone was worth more and I can get a brand new one just like the one I have but newer model for $349
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Thank you for reaching out to us @user_1b1xbb! I can definitely understand wanting to review your options before your promotion expires. We can review your Internet and Mobile services to see what options are available. Please send us a direct messag
Platinum customer- expiring mobile promo and loyalty options
Hi there, I’m a longtime Xfinity customer and currently a Platinum member with 1 Gig Internet and five Xfinity Mobile lines. I’ve been very happy with the service and would prefer to keep everything with Xfinity. My current $40/month Xfinity Mobile promotional credit is expiring, which will increase
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Streaming services
Are there any streaming services that come with my account ? Do I have to call Xfinity ?
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I will be happy to look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To sen
Charge error
"I am disputing a $100 Technician Recovery Fee on my recent bill. I am an existing customer, and my service suddenly stopped working. The technician came out and found a faulty line splitter inside the apartment, which they replaced. The technician did not disclose any charge to me during the visit,
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The cable modem disconnects from internet multiple times per day, everyday.
Arris S33v2 cable modem disconnecting everyday
I've tried calling 1-800-Xfinity and talking to AI assistant, then finally talking to a person, who told me to replace the ethernet cord between my cable modem and my router. I did this, but it did not help. Now I've found the xfinity forums and I'm hoping technical support still exists at this comp
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@XfinityTommy I sent the address and my name as you asked. Thank you.
Collection reported without any notice after two service transfers with confirmed zero balance
I need this escalated. Comcast placed a collection on my credit report for a balance I do not owe, and I was never notified. I was a continuous Comcast customer at three Philadelphia addresses. I returned all equipment when leaving the first one and used my own equipment after that. Comcast transfer
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PS I am NOT a visitor. I don’t know what this ‘user _blablabla’ is. I have an email address. So what’s the 20 whatever on this ‘user….’ Place?! and I pay for this internet service?!
No new emails
Why have I ceased to receive any emails since 09-01-26… I cannot imagine that I’ve received zero as I have hundreds, thousands I receive in short periods of time. I’m missing important communications from my medical team (I’m very sick and they’re trying to keep me alive without continuous hospitali
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No new emails
Why have I ceased to receive any emails since 09-01-26… I cannot imagine that I’ve received zero as I have hundreds, thousands I receive in short periods of time. I’m missing important communications from my medical team (I’m very sick and they’re trying to keep me alive without continuous hospitali
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I understand all that. However given the state of AI, you should be able to provide an improved user experience to your customers. Also many times sporting events change channels mid way. So figure it out!
Why no smart record
For sporting events the listing often schedules a beginning and ending time, which does not necessarily reflect reality as many games, such as tennis begin late and finish even later. So why can’t the recording actually follow what real happens and adjust on the fly so we do not miss any of the matc
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Peacock Premium missed the 90 day signup
Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. I was not able to see/find the direct message option to
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Customer Service
Thank you for posting on our community forums, user_555vkn. We can help with your cancellation request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. T
Cancel account
I currently have email with Comcast. I Moving and need to cancel. I will return the box tomorrow. I can't find anyone t PO help me. I don't want this service anymore. Im moving to Florida
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Good evening @user_2f97g3. Thank you for reaching out, our team can certainly assist with this Peacock activation window concern. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do
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Peacock Premium missed the 90 day signup
Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. I was not able to see/find the direct message option to
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