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Good evening @user_abmafk, and thank you for reaching out on our Community Forums—we’re happy to help. I’m not seeing a Direct Message come through on our end just yet. When you have a moment, could you please try sending us another
More than 9 hours with customer service- still not resolved
I have been trying since February to get a former land line ported to the new Xfinity mobile phone you sent me. I the past 10 days I have spent almost 9 1/2 hours- NOT A TYPO - trying to get the cellphone operational with the landline number. Every time I call it is 60-90 minutes, that person has to
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Need a technician asap
The wire from my modem is damaged and I can seem to fix it myself. I really need a technician to come out and repair it as soon as possible. Please heeeeelp
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Getting Started
Many kits only come with one coax cable by default. That said, you should be able to pick up a free coax cable and splitter from your local Xfinity Store at no charge!
Where to plug in round cable
The modem and cable box came with only one round cable. Both devices have a cable port. Which one gets the round cablec plugged in?
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I already did a direct message.
More than 9 hours with customer service- still not resolved
I have been trying since February to get a former land line ported to the new Xfinity mobile phone you sent me. I the past 10 days I have spent almost 9 1/2 hours- NOT A TYPO - trying to get the cellphone operational with the landline number. Every time I call it is 60-90 minutes, that person has to
Question
I found a cars that showed hooking up both the gateway and the TV box using the splitter. So, why does the kit I received only have one coax cable. Thank you.
Where to plug in round cable
The modem and cable box came with only one round cable. Both devices have a cable port. Which one gets the round cablec plugged in?
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Good evening @user_ony57t, and thank you for reaching out on our Community Forums—we’re happy to help. To start with some basic troubleshooting, have you tried logging out of the app and then logging back in? Also, can you please confi
Access to recordings on my iPhone
My infinity app on my iPhone does not provide all recordings. This happened after changing my service last year. How do I fix?
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Access to recordings on my iPhone
My infinity app on my iPhone does not provide all recordings. This happened after changing my service last year. How do I fix?
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Customer Service
Change to NOW
I would like to change our internet to NOW. I’m having a hard time reaching someone to coordinate the cancellation of current services.
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Customer Service
Discontinued Comcast.net email
My Comcast.net email has been discontinued. But when I try and get codes for steaming and stuff it sends it to that email. I can’t figure out how to remove it from my account. I tried changing the preferred email and that did not solve it.
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I feel sure that xfinity is not just negotiating on behalf of customers. If they are, tell us how much the bill would go up and let us have a say in the matter. I promise Xfinity is losing something else or they would simply jack up the price and mov
Loss of CBS
I have been a customer since 1992 and have never experienced a loss of a channel. I feel like this is a ploy to be able to raise the cost. I pay close to $400 a month and have not seen a discount since losing CBS…what’s up with that. Either bring back CBS, lower the rate or be prepared to lose long
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user_unrwyc, Thank you for creating a new post and providing your feedback on the store visit. I'm glad to hear you got the great service our customers have come to know and love, and we'll make sure they get the recognition they deserve.
Customer Service 100%🌟
I went to the Xfinity store at North Lincoln Ave. Chicago IL and the two agents Steve and Dayne were very helpful. They helped me sove the problems I had with the WiFi calmly. They are very nice, friendly and understanding. I give them a complete 100% star🌟
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Customer Service 100%🌟
I went to the Xfinity store at North Lincoln Ave. Chicago IL and the two agents Steve and Dayne were very helpful. They helped me sove the problems I had with the WiFi calmly. They are very nice, friendly and understanding. I give them a complete 100% star🌟
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Customer Service
Have you tried rebooting your modem to remove the red light on your modem?
Red light on my Xfinity Gateway MXB1 wall-mounted modem
I noticed that my wall-mounted (Xfinity Gateway MXB1) modem has a red light (vs. the usual yellow light). But, as far as I can tell both my internet & TV are working. I live in a senior community that now (since Feb 2026) receive both of these services as a bundle. What does the red light signify? H
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@user_w7zsnb Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the enterta
E.W. Scripps contract
Make a deal already. Comcast held out on Altitude KSE Programming (Colo Avalanche & Denver Nuggets)for over 3 yrs. I'm fed up with the way you do business. Comcast does not care about the customer( their subscribers ). Comcast: WE DON'T CARE, WE DON'T HAVE TO;WE'RE THE PHONE/ CABLE CO. They are too
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user_kwi4m5, First, I want to say thank you for your service! Also, I appreciate you completing the verification process on your end. Once it's completed, you should see the status update within 2 weeks. I understand, however, you did this month
Military verified diamond status
Hi, I did the verification months ago but my account level is still gold. Would appreciate any assistance. thanks
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@user_iy0bmw Thanks for reaching out to us regarding changing your plan to Now Internet. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. The best option to switch your service would b
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Change to NOW
I would like to change our internet to NOW. I’m having a hard time reaching someone to coordinate the cancellation of current services.
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