Xfinity Community Forum

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NFL network

I will leave after over 29 years if I don’t have red zone

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Channels and Programming

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New customer unable to complete identity verification

I’m a new customer trying to order Xfinity Internet. I created a new Xfinity ID and successfully verified both my phone number and email. When I enter my correct date of birth during checkout, I get “Unable to verify your identity.” After signing in, Account and Identity also shows “Something unexpe

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Sign-In and Account Management

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Unable to call from overseas: Active mobile line billing issue

Hello, I am currently outside the United States and cannot contact customer support by phone. I previously cancelled my services, but my online account shows that my mobile data line is still active and charging me, even though it hasn't been used since July 15th.Because I am overseas, I need an off

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Xfinity Compliments

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Agent gave contradictory pricing and abandoned chat

I am requesting that an Xfinity supervisor review a recent live-chat interaction with an agent named Rohan. During the chat, I explained that I had moved to a residence where internet is already provided and that I wanted to cancel my existing Xfinity internet service while keeping my Xfinity Mobile

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Billing

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I also work remotely occasionally and have had the internet crash in virtual court. To reliability work remotely while talking to the Judge, it would require me to get a higher speed than I have now. I stopped working from home on court days because

user_60ek8r

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3 hours ago

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$28 bill suddenly $104-Quadrupled Overnight

My bill just quadrupled from $28 to $104 for mobile and wifi. It looks like a bait and switch-quadrupling the cost for worse quality wifi. The wifi itself has been noticably worse for the past 2 months and I am being charged more than double for it. I would like to speak someone about a promotion, o

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ajswa That is a mess, and I do not blame you for being frustrated. We are able to help with the disconnect and billing for you, but I do need to get your information in private. If you could send our team a direct message with your full name, t

XfinityAmandaB

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4 hours ago

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Need escalation to remove charges from a duplicate account

Hello, I'm writing in the hopes that I can escalate this matter and not have to take any further action and posting this so I have a written record of my concerns. When I moved in April, I was chatting with xfinity to set up an account at my new address. For some reason the account they helped me se

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Need escalation to remove charges from a duplicate account

Hello, I'm writing in the hopes that I can escalate this matter and not have to take any further action and posting this so I have a written record of my concerns. When I moved in April, I was chatting with xfinity to set up an account at my new address. For some reason the account they helped me se

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Customer Service

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When I run a test, my upload latency fluctuates significantly: 30–80–120–100–40–80–90–100 ms. The upload-side jitter is also over 50 ms, when it should be no more than 2 ms. My internet connection is clearly unstable. The technician also told me that

George1_

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4 hours ago

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JITTER - BUFFERBLOAT - HIGH UPLOAD LATENCY !!!!!!!

After three months of calling and having countless technicians come out, they finally concluded that the problem is with the node and the cables coming from the node. They told me that this is a “temporary line,” but apparently that temporary line has been there for 15 years. Can someone please help

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Hi user_srbw3y, thanks for taking the time to reach out here on the community forums! I appreciate your double-checking prior to scheduling an appointment! Repairing existing ethernet ports running through the home would indeed fall outside the scope

XfinitySean

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4 hours ago

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Xfinity Technician Appointment for Ethernet Wiring Repair

I use xfinity internet service at home. There are existing Ethernet jacks at my residence, but they don't work. I had someone diagnose it and they concluded my Ethernet wiring is bad. Just trying to get a straight answer here: are Xfinity technicians supposed to troubleshoot and repair the Ethernet

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JITTER - BUFFERBLOAT - HIGH UPLOAD LATENCY !!!!!!!

After three months of calling and having countless technicians come out, they finally concluded that the problem is with the node and the cables coming from the node. They told me that this is a “temporary line,” but apparently that temporary line has been there for 15 years. Can someone please help

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Your Home Network

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After multiple visits from technicians, they concluded that the problem is with the node. The node is old, and the cables are outdated as well.

George1_

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4 hours ago

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Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

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user_j1ydq3 We do appreciate your military service, and my team can further look into this our end today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Li

XfinityShawn

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4 hours ago

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Unable to access Diamond Rewards

Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H

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Xfinity Technician Appointment for Ethernet Wiring Repair

I use xfinity internet service at home. There are existing Ethernet jacks at my residence, but they don't work. I had someone diagnose it and they concluded my Ethernet wiring is bad. Just trying to get a straight answer here: are Xfinity technicians supposed to troubleshoot and repair the Ethernet

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Customer Service

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We truly appreciate your patience while we got everything sorted out for you! Enjoy watching all your favorite shows and movies on Peacock, and please feel free to create a new post if you ever need anything else in the future. Have a wonderful re

XfinityQuemekia

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4 hours ago

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Need assistance resetting Peacock linking token ("Xfinity account already linked" error)

Hi everyone, I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service addres

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EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

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Your Home Network

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Thank you for sharing this effects you depending on the age of the recording. Do the DVR recordings get downloaded by you or any other users on your account to watch offline? That can affect seeing the recordings available is why I ask.

XfinityRay

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5 hours ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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@XfinityAbby Hi Abby, thank you for your prompt response. I have never been able to access the page since I signed up for my membership; I do get the error asking me to join, then I am redirected to the login page, and when I login the error loops a

user_j1ydq3

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5 hours ago

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Unable to access Diamond Rewards

Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H

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Hello @user_j1ydq3 thank you for reaching out on our community forum! Have you been able to access the reward's page before? Do you see anything that asks you to sign up to be a member?

XfinityAbby

commented

5 hours ago

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Unable to access Diamond Rewards

Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H

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Unable to access Diamond Rewards

Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H

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Sign-In and Account Management

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when will NFL network be back

Buffalo Bills Mafia will leave Xfinity/Comcast by the billions if you don't settle this contract NOW!!!!!!!

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Channels and Programming

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