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Cannot activate xfinity now modem In xfinity app
I have an active internet connection through my Xfinity modem I can log into the modem's admin interface directly at 10.0.0.1 The Xfinity app will not let me complete activation/setup, so I can't access account settings, WiFi management, or other features through the app Modem is online and passing
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No.. No one ever even attempted at helping me.
Cannot activate xfinity now modem In xfinity app
I have an active internet connection through my Xfinity modem I can log into the modem's admin interface directly at 10.0.0.1 The Xfinity app will not let me complete activation/setup, so I can't access account settings, WiFi management, or other features through the app Modem is online and passing
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request for correct final balance
I have been an Xfinity customer for 20 years, and I recently cancelled my service on August 15 after my internet service was out for approximately a week. Because I work from home, I needed reliable service, and Xfinity was not able to provide that. Ive spent a lot of time chatting both with the in
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Your Home Network
@XfinityDena Yes, it’s with Crunchyroll. Only Crunchyroll. No other apps seem to be doing this. The error code we’re all here about is APPS-04277. Yes, we’ve tried the troubleshooting steps. Every time someone makes that clear, the th
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Auto Speller spelled my name wrong in the header. It's Jamey.
I need to speak with a Actual supervisor. I need access to direct messaging. I have network issues. I have plan issues.
I have tried everything. I have made at least 20 calls. And spent 40 hours on the phone with the phone reps and they tell me to talk to someone else or lie to me. Ive asked for supervisors and I Have had NOTHING BUT problems. Ive been to the store 5 times too.
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Wrong account info
Xfinity refuses to update the correct credit card info on my account even after verifying with me bank that the info is wrong. They refuse to fix it
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Plan
Unreturned equipment fee for ~10 year old equipment
I received an SMS asking me to return Xfinity equipment (likely a TV box and a broadband modem). We sold our condo and no longer have access to the equipment. It is around 10 years old. Is it possible to waive the unreturned equipment fee?
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Billing
Unprofessional agent refused to let us rate her
August 24th at 8:02 I was on the phone with a female agent regarding moving and turning my wifi back on. For a hour straight the agent talked in circles trying to convince us our “motor” didn’t work and we’d have to buy a new one and pay for someone to come out to fix it, after trying to upsell me m
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Customer Service
Hello @user_bm8bvb thank you for reaching out! Did you also check your junk or spam folders to make sure you did not get an email sent to the wrong inbox?
Modern Warfare 4 Beta Code Redemption
Hello, I just recently activated the reward to get the Open Beta code for Modern Warfare 4, and I ended up accidentally closing the tab before I could use the code on the CoD site. It also isn't showing up in my "Active Rewards"/Redeemed Rewards page or anywhere on the Member Rewards page now. It al
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App feature missing in update 6.9.0-9
Hi! Since app update 6.9.0-9 on August 18, 2026, I am no longer able to turn off all devices linked to a family member. Why was that feature taken away?? Please bring it back for the parents!
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Xfinity App
I redeemed the code and everything I never got a email from activision as to where to download it from
Modern Warfare 4 Beta Code Redemption
Hello, I just recently activated the reward to get the Open Beta code for Modern Warfare 4, and I ended up accidentally closing the tab before I could use the code on the CoD site. It also isn't showing up in my "Active Rewards"/Redeemed Rewards page or anywhere on the Member Rewards page now. It al
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Moved but connection ended
Hi, I called and scheduled a move today over the phone, the support staff said everything went through successfully. however now that I moved, it’s showing that my support has ended and my bill is $0.00 and I am unable to pay it. it won’t let me update my address to my new address on the account. I
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Your Home Network
Thank you for sharing, @user_p04q93. The Military benefits are based on when you verified your Military status with us. I can check further on your account as it sounds like a ticket was opened. Please send us a direct message with your full name and
Military $180 gift card incentive
I’ve been trying since 5/15/25 about receiving my gift card promised. I’ve been getting the runaround ever since. I verified military status on your website on 6/3/25 and was told to check my status in 2 weeks which I did and it was verified in your system. I was told I should receive it in an email
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disconnect service
I am having trouble with the automated system to disconnect our service on August 30th, 2026. Cynthia Seibold 18101 Point Lookout Drive Apt. 444 Houston, Texas 77058 Disconnect date: August 30, 2026 Reason: Moving and no service required at new residence Please advise.
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Your Home Network
@XfinityAbby I started Xfinity service on 12/25. Never told I had to verify and finally on or around 5/26. Have been told it’s processing and would arrive via email within 2-3 weeks. Never received and spoke to someone else
Military $180 gift card incentive
I’ve been trying since 5/15/25 about receiving my gift card promised. I’ve been getting the runaround ever since. I verified military status on your website on 6/3/25 and was told to check my status in 2 weeks which I did and it was verified in your system. I was told I should receive it in an email
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@user_5hi8df I think you have to find a real Xfinity representative to help you - they should be able to hook you up if you are a diamond member.
Free Peacock streaming for Diamond members?
Hi, I've been an Xfinity subscriber for many years and am at Diamond status. From what I understand, we're supposed to have access to Peacock streaming, but I don't appear to. When I look at subscriptions, it seems I have to pay for the streaming services. Does the Diamond reward not actually exist
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Thank you for posting on our community forums, user_ijzeim. I'm sorry to hear about the order status. We'd be happy to investigate this further. Could you please send our team a Direct Message with your name and service address? Our team can take a f
Share status of my order #3726420295117072113,
Subject: URGENT: Order Paid in Store but Not Processed – Order #3726420295117072113 I am contacting you regarding a Samsung phone order placed yesterday (Order Number: 3726420295117072113). I paid for this order directly at an Xfinity retail store yesterday. The store agent explicitly promised me th
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Please help I would love to use the membership perks as well, I’ve been an xfinity customer for a while and I am also having these issues. I’ve tried to do everything that was said before to troubleshoot and nothing has been working for me, just stu
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I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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