I have spent over 5 hours on the phone and as many in chats over the past month. In short, I was promised a rate for internet, in writing, in a chat that was not honored when the contract was sent. I rejoined the chat and was told "sorry", so I called and spoke to someone in customer retention. I wa

Internet and cable not working. Tried rebooting cable box and modem

My email is not updating. I received a message to enter my password which I did. But the email is not updating. The last email I received was from Tuesday. Please help.

An Xfinity employee called out by a neighbor trespassed without asking permission to come on our property with 2 signs clearly posted private property no trespassing. He the used profanity at me and told me "walk away". I was inside my fenced pool and fenced yard. I don't appreciate any employee fro

My house is in construction and needs to be scheduled to run service to the house. How do I start this process? The address is not in your database?

I was shopping for a new plan outside of the App, and accidentally placed a new order under a new account linked to my existing account. I need to cancel this new order and account immediately before I am charged or shipped anything

Its been very annoying to have videoconferences and gaming. Videoconferences lag and gaming disconnects. I tried already: Turning off wifi to reduce load on the modem Wired connections Restarting Power cycle for 10min Factory ResetPlease help The connection is fine but every 10min disconnects for 6-

I have been out of internet service for two weeks and I will not get a technician until Sunday. The 26 with that which I cannot meet this appointment. This means that I will have to reschedule this appointment and I will have not had service for at least 2 plus weeks. I need to be reimbursed for the

I would like to cancel my services as I am moving to a place with internet already. I would like to handle this online. Thanks.

I need to direct message a Xfinity support.

You might be an employee with xfinity but most are full of chit. They say we rest assure you but do not follow up on their broken promises. I'm paying for services that you always FAIL TO DELIVER. Case and point. End of story.