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Thank you for letting me know, @user_99f930! Our good friend, @BruceW, created this excellent explanation for us! To send a private message to Xfinity Support from any Forum page: Click "Sign In" (if necessary - there will be a visible prompt
Not being able to fix problem
My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou
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Hello user_0699d8 thanks so much for taking the time to reach us here via our Xfinity Forums! We will always strive to provide the best experience for you possible, and would love to help in getting a new battery back up ordered for your Xfinity Pro
Too difficult to buy a battery backup
Why do I have to send a message or call support just to but a battery backup for my WiFi extender? Another reason I cannot wait until ziply gets to my neighborhood everything is so difficult with Concast I mean Xfinity
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[Edited: "Language"] You deleted my email account [Edited: "Profanity"]!! [Edited: All Caps]
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Hello, @user_aby18s Thanks for reaching out to us on the forums! We can help with this mobile billing issue. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
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@XfinityJeffB I do not see a chat icon or a bell icon to initiate a direct conversation.
Not being able to fix problem
My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou
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user_34fz0v Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Blacklisted
I purchased an iPhone from Xfinity and paid it off and transferred service to another carrier a year ago. They told me today that my imei was blacklisted and to contact Xfinity. I need Xfinity to remove my imei from the blacklist.
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Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
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Billing
@coupe774 Thank you for making us aware you're having difficulties setting up the port forwarding through the app. I would be more than happy to help figure out a solution to this problem you're having. Are you getting some sort of error message when
port forwarding
I have gone throught the steps outlined to forward a port through the xFi application. It doesn't appear to be working. A test of open ports indicates it is still closed and I am unable to access the application on that port.
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Hi there @user_gv2ek8. I am sorry to hear that you have a down cable line. I see that you mentioned that service has been restored in the area. Is your service up and running as well?
Downed Cable Wire
We have a downed cable wire at our house [edit personal information] I have been told that the service has been restored but the wired is still on ground and not connected to pole I need someone to come out and re-attach the wire
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nancyw25 Let’s try these steps on your iPhone: Restart the iPhoneThis clears stuck sessions that can block a login. Delete the saved passwordGo toSettings → PasswordsFind the saved entry for this account and delete it. Manually re‑e
password
On my iphone, it says password is incorrect but the passwird works in my ipad mac air and dell computers
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THERE IS NO CHAT BUTTON IN THE UPPER RIGHT CORNER OF THE PAGE
very frustrated with Xfinity today & still no XB10 modem for me
So frustrated right now. I chatted with a Xfinity agent this morning asking if the XB10 modem was available in San Francisco. The Xfinity rep told me that my local Xfinity store did not have the XB10 but I could go to the Xfinity store in Daly City where they had ten XB10 modems in stock. After driv
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Thank you so much for letting us know that you have tried the activation steps with no luck. You are in the right place and we are happy to assist you in activating your service. Please send us a direct chat message with your full name and complete s
Xfinity Internet Stuck in "Pending Activation"
Hello, My Internet is working fine, but I am unable to change my network SSID because my account is stuck in "pending activation".
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password
On my iphone, it says password is incorrect but the passwird works in my ipad mac air and dell computers
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Sign-In and Account Management
Thanks so much for working with me on this today. I am glad we were able to find a new promotion that fits your budget. We are always happy to help! Take care!
Bill increase
My upcoming bill is showing it is more than doubling for the same service. How can this be fixed.l? I understand an increase but not more than doubling for the same exact service.
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Charge off, Equipment "not returned", collections!?
I cancelled my service to one of the locations I was paying for. I did this via the chat in the app. I did not owe a balance at the time of cancellation. I returned the equipment and was told I did not owe anything at that time either. A collections account from comcast showed up on the credit repor
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Your Home Network
... How do we do this when the only phone line is in the living room on the modem? ... If there are any telco connections to your home's phone wiring, disconnect them (important!). Run a standard modular base cord from the jack on the gateway dev
Second Landline Phone
My dad has a landline through his xfinity account. He has a special Clear Caption phone (for hard of hearing) plugged into the modem in the living room. We would like him to have a second phone, does not need to be another clear caption phone, in his bedroom in case of an emergency. How do we do thi
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We received a automated message saying our E19 address needed to be updated. Asked if our phone had been move? What are we to do please
user_ilrj50
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technical support
how to activate my new landline phone
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