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Frustrating Experience Rescheduling My Service Transfer
I am hoping someone from Xfinity can review my recent experience because it has been incredibly frustrating. I originally scheduled a service transfer for July 11 using the Xfinity app. Later, I needed to reschedule the appointment, so I contacted Xfinity through chat. Instead of simply changing the
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Customer Service
That did not work, I think because I had not activated the app. I finally was able to get somone at Xfinity on the phone (not easy) and they solved the problem by entering a new order for my serivce and removing the AcornTV subscription.
Unactivated Subscription
I was recently given a new Xi6-A TV box to replace an old one that went bad. I could find no instructions anywhere on how to use the box. As a result I accidentally signed up for an Acorn TV subscription. I do not need this as I already have a subscription with them. I have not activated the subscri
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Ongoing billing problems
I have had billing issues for months. I keep changing to a less expensive plan through the chat feature, but when I check my account the amount due is actually higher than my previous plan. I cannot get help from a real person, I get stuck in a constant loop with AI & chats. It’s the most frustratin
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Billing
@user_42fdc9 I’m glad we were able to resolve your rewards redemption concern. Please feel free to reach out anytime, and thank you for being the best part of Xfinity.
Membership benefits Free movie 06/18
Tried selecting the option Rise of Gru for the free movie, when it went through it gave me Despicable Me 1...which I already own.
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user_dahia0 Awesome! I have been wanting to get a new shop built. When will the shop be finalized? Normally the techs would come and remove the line, and run it across the ground until everything was finalized, then run the new aerial line.
service drop relocation
I need my service drop relocated to accamodate a new shop being built.
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gigi0526, Thank you so much for your patience. If you have some time, for the next troubleshooting steps to try is I'd like for you to head over to this link here and reset the password for your account as another troubleshooting step. I also recomme
Email on iphone stopped syncing with comcast email
Suddenly, my comcast email on my iphone mail app has stopped syncing. After I went through all of the steps of deleting the app and re-entering all of the imap and stmp information, the mail started to update again, but uploaded over 700 emails. Is there a way to get the phone email to sync with the
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New House
I am the builder/owner of a new home. I am ready for comcast internet. The service is on the pole in front of the house. I installed a 2 inch seperate conduit from pole to the house, with pull rope to help run the cable. My neighbors on both sides of me have comcast internet from the same line runni
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Customer Service
user_mg307, thanks so much for letting us know what worked. Let us know if you ever need anything. Take care!
Cameras Night Vision
I have 5 cameras, and have the Night Vision toggled off on 3 of them, about 3 or 4 days ago the NV started coming on even though they are turned off. I have tried deleting the cameras and reinstalling them and reset the router and cleared the cache in the app...all with no success
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Xfinity Internet down for 4 days
My internet has been down for 4 days now with no resolution. I have called a dozen times and they still can't get it fixed. When i initially called in on Monday June 29th they said the earliest appointment they could give me was July 4th 12-2pm. After another 4 calls I got them to give me an appoint
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Your Home Network
nvrpayretail Hello! Thank you for sharing your experience with the app as well on the fire tv and fire stick. It's very helpful to know that the devices are up-to-date and that the app has been reinstalled. Can you please share the software version o
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Issue resolved, My phone did and Android update yesterday, after which I deleted Apps cache and data, uninstalled app and reinstalled. Now it is working fine.
Cameras Night Vision
I have 5 cameras, and have the Night Vision toggled off on 3 of them, about 3 or 4 days ago the NV started coming on even though they are turned off. I have tried deleting the cameras and reinstalling them and reset the router and cleared the cache in the app...all with no success
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WiFi Password and Name change
I need help changing my WiFi name and password
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Your Home Network
@user_j1ucrh I'm glad to hear that it's working as intended again, and appreciate you taking time to provide an update here on the post. It is helpful for other community members who may be searching for similar issues. If you'd like to test for a li
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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@painterfam That appears to be a downlevel version so for whatever reason you did not get the update to the Firestick. I don’t know how that works. I just happened to turn my TV on yesterday and saw on the screen the update to the app started
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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... emails telling me to upgrade my email to Yahoo email and none of the links I follow Work ... Those messages may be from a scammer. If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfin
Email upgrade
Why do I keep getting emails telling me to upgrade my email to Yahoo email and none of the links I follow Work. Then when I login and ask Xfinity assistant It says that my email is not ready to upgrade? What is going on?
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@user_cf9138 I’m sorry to hear of the issues you're having with viewing your bill. Have you tried using incognito mode or a different browser? Our Xfinity App is free to download and also is another great way to view your bill and account deta
Complaint
Why does xfinity make it easy to pay with my browser but impossible to view my bill? I’m told it’s my browser and that’s why can’t view my bill on my phone but have to use computer. Yet I’m easily able to pay amount shown due with no problem. I’m able to see my bills with all other utilities compani
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service drop relocation
I need my service drop relocated to accamodate a new shop being built.
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Customer Service
@user_ozzgrp Thanks for reaching out. We apologize for the inconvenience you’re experiencing with your Peacock subscription. Since you recently moved and transferred your service to a new location, the message may appear because your Xfinity ID
peacock wont activate
I have a account with xfinity. i used peacock and everything was fine.I just moved and my acount now says i dont have premuim. i tryed to activate it and it gives me an error that peacock is linked to another account . i only had that one account.
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Seems to be okay now! Thxs to all that. helped out!!
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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user_fkyo21 We’re really sorry you’ve been dealing with this for months. We understand how frustrating it is to try to lower your bill and then see the amount due come back higher, especially when you feel stuck in a l
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Ongoing billing problems
I have had billing issues for months. I keep changing to a less expensive plan through the chat feature, but when I check my account the amount due is actually higher than my previous plan. I cannot get help from a real person, I get stuck in a constant loop with AI & chats. It’s the most frustratin
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