Xfinity Community Forum

user_oxllv1 Welcome to our community forum! I would be reaching out if I was having issues with my service for that long, so I appreciate you bringing your experience to my team's attention. I want to review the account with you and find the best way

XfinityEmilyB

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8 minutes ago

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Horrible Customer Service without cable 5+ days and counting

How do you get in contact with someone that is willing and equipped to help? We were notified that cable was out in our area on 8/5 that same day we were notified that it was back up. However, 2 of our tvs did not come back up. That’s where the service nightmare begins. We’ve been a loyal customer f

Question

Thanks for clarifying, user_hf1tbg! In that case, we definitely have a solid signal coming out from the modem. To confirm and get a better idea of how your phones were set up, was the modem connected to a wall jack which fed to all the phones in the

XfinitySean

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9 minutes ago

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Phone

I have no dial tone on my phone and have used the assistant to no avail.

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Thank you for reaching out to our team here about that account activation. I will be happy to look further into that for you. In order for me to assist you with that I will have to ask you to send me a direct message with the full name and complete a

XfinityJohnG

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12 minutes ago

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Home phone service not working

I recently established an account for Internet and telephone. Apparently my account setup has not been activated. The address is (Edited: Personal information)

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report utility pole cable laying in street

Utility pole internet cable laying in the street

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Your Home Network

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Troubled Experience

I have been an Xfinity Customer for just over a week, and could not be more displeased with the experience. Below is a timeline of events from the time that I began my service: -July 30th: Service began, gateway was picked up and attempted to connect. Gateway could not connect. Contacted Xfinity sup

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Your Home Network

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Hello, I completely understand why you feel frustrated. I do apologize for any inconvenience this may have caused you, and I would be more than happy to take a deeper dive into the issue for you. Could you give some specifics on the issue you are ha

XfinityCarolyn

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13 minutes ago

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Problem, problem, problem…

I have been your customer for three weeks. Problem after problem. I am completely frustrated. I am thinking of sharing the problem with everyone and I will ask the media for help...

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Thanks for taking the time to post on the community forums, user_3jqw6i! We'd be more than happy to see how we can help, and look into having this brought up to the Xfinity Mobile Executive team! Please send us a direct message with your full name, n

XfinitySean

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13 minutes ago

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Billing issue

Before switching my cell phone service from Verizon to Xfinity Mobile, I asked an Xfinity representative (via Xfinity's official chat/text support) whether I would still be responsible for the remaining device balance owed to Verizon on my phones. I stated explicitly that if I would owe Verizon anyt

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Speak with agent

Need only to discuss phone problem. AI will not work for me

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Network

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Message sent as requested…chat soon

user_xxlt6b

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14 minutes ago

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High cable modem errors

High cable modem errors, uncorrectables in the tens of thousands, multiple code 16/24 messages, no T3 time outs as of yet, drop line was replaced a year ago ( I have some issues with how that was executed). I know that my current cable modem CM2500, is not recommended for the Gigabit plan I have, ho

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Horrible Customer Service without cable 5+ days and counting

How do you get in contact with someone that is willing and equipped to help? We were notified that cable was out in our area on 8/5 that same day we were notified that it was back up. However, 2 of our tvs did not come back up. That’s where the service nightmare begins. We’ve been a loyal customer f

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Customer Service

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@DreamSayerZ 8.10.2026: Thanks for the reply. I forgot about this problem until attempting to text another batch of photos from my Android to my wife's I-Phone while we were sitting next to each other in the car today. Had t

AllenChicago

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15 minutes ago

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Must Turn Off Xfinity Cellular Data to Send Messages with Photos When At Home On Xfinity WiFi.

We have Xfinity Mobile for our Phones. We have Xfinity home Wifi for our internet. The wife says, "Allen, send me those 5 photos you took today." I open Messaging on my Samsung S25, attach the 5 photos, and send them to her phone. She's sitting on the other side of the room. After 10 minutes, she do

Question

Hey there, user_4lzkp3! We appreciate you bringing your account access issue to our attention. I am sorry to hear about your recent experience while attempting to work towards a resolution. For account access-related concerns, we recommend reaching o

XfinityNatalie

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19 minutes ago

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Five Representatives Could Not Resolve Basic Account Access Issue

I was trying to update the credit card on my account online, but Xfinity would not allow me to register my cell phone number because it says the number is connected to another account. You can't update credit card or payment info without a cell number on account. I discovered that my number appears

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Home phone service not working

I recently established an account for Internet and telephone. Apparently my account setup has not been activated. The address is (Edited: Personal information)

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Customer Service

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Thank you for reaching out here about that line issue. That is definitely something we can assist you with from here. In order for me to look into that for you, I will have to ask you to send me a direct message with the full name and complete addres

XfinityJohnG

commented

23 minutes ago

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Cable line down

The comcast cable was torn down by a truck and has yet to be replaced. My WiFi has been out since last week.

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Billing issue

Before switching my cell phone service from Verizon to Xfinity Mobile, I asked an Xfinity representative (via Xfinity's official chat/text support) whether I would still be responsible for the remaining device balance owed to Verizon on my phones. I stated explicitly that if I would owe Verizon anyt

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Billing

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Cable line down

The comcast cable was torn down by a truck and has yet to be replaced. My WiFi has been out since last week.

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Accessibility

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@user_xxlt6b We don't want you to lower your speed for troubleshoot, our new plans do include our modem which we recommend, but I would like to take a look at your account. Please send us a direct chat message with your full name and complete servic

XfinityKam

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32 minutes ago

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High cable modem errors

High cable modem errors, uncorrectables in the tens of thousands, multiple code 16/24 messages, no T3 time outs as of yet, drop line was replaced a year ago ( I have some issues with how that was executed). I know that my current cable modem CM2500, is not recommended for the Gigabit plan I have, ho

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Need help resolving ~$600 Xfinity Mobile trade-in billing discrepancy

I need assistance from an Xfinity employee with an unresolved Xfinity Mobile promotional trade-in/billing issue. I purchased a phone with an expected promotional trade-in credit of approximately $600. I shipped the trade-in phone within the required timeframe. The device was initially rejected becau

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Plan

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Yes, I have dial tone on those phone if I hook it up to the modem.

user_hf1tbg

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37 minutes ago

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Phone

I have no dial tone on my phone and have used the assistant to no avail.

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Thank you for the reply,,so what I could do is potentially 1 of 3 things. The first being to downgrade my internet plan to make the CM2500 compatible. Two, I could leave the current plan and simply buy a new cable modem to meet/ exceed the requiremen

user_xxlt6b

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39 minutes ago

to the conversation:

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High cable modem errors

High cable modem errors, uncorrectables in the tens of thousands, multiple code 16/24 messages, no T3 time outs as of yet, drop line was replaced a year ago ( I have some issues with how that was executed). I know that my current cable modem CM2500, is not recommended for the Gigabit plan I have, ho

Question