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Currently on a cgnat with a next hop of a 10. 60.x.x ip. Bit of a late reply, but this fact, in and of itself, does not mean that you are on CGNAT. It is within the bounds of normal network hierarchy to have 10. IPs within the Comcast infrastructur
Is Comcast really planning on CG-NATting customers?
Hello all, I am looking for clarification on whether Comcast is intending to start carrier grade NATting customers? Will there be a means of opting out? (If so and if not respectively, then I will most definitely be switching providers......)
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App has said outage for several days, but there is none, features don't work
Folks this is kind of annoying. For 2 days now the app has said that there is an outage because of weather and won't let me access the settings for the WiFi. But there is no outage! Because of this, i also am unable to speak with an agent through the app. (I can't help but think this might be an int
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Customer Service
IPSec/L2TP VPN Filtered / Blocked. I am done playing this game!
I am an Xfinity customer paying for your highest-tier residential internet plan, with unlimited and uncapped usage outside of the ports Xfinity publicly lists as blocked. According to Xfinity’s own documentation, ports 500, 4500, and 1701 are NOT listed as blocked or restricted. Despite this, all th
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Your Home Network
It took over 24 hours from when they said it was changed, to when I could see the changes. So it might be a matter of waiting longer. If not, I would recommend following the same steps I did. Create your own thread, explain the issue, and request a d
Xfinity Mobile Support - Phone line not showing on account after a move
Im having an issue that after moving to a new address in which I ended my previous internet plan but kept the phone service. Now my phone is not showing on my current/active account and all my other accounts show inactive. I saw a similar issue on the forums and the member said it can easily be fixe
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user_4uqn6g, hi there! Thanks for reaching out. I totally understand your frustrations and concerns. How long have this been going on?
Constantly losing internet connection, only briefly, then connection restored - this has been going on for a few months
Intermitent, but persistent interruptions to my service. We've run all the diagnostics in the app and even had service to the house. The last guy changed the service line from the box in the backyard to the house. However, the problem persists. From my command prompt, I ran a couple of tests ping -n
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jdlail - Thank you for choosing Xfinity and joinnig the Xfinity Forums community. Our team can help torublehoot with you. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”
Slow download speeds?
I have a "superfast" plan, but I only 25 to 40 Mbps download speeds; my upload speeds are normal at over 150mbps. I'm not sure what the issue is. I was getting 500 to 685 Mbps until recently (and have made no equipment changes). My modem is a Netgear CM2050V-100NAR Nighthawk Multi-Gig 2.5Gbps Cable
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@user_x477ep, To reach us in a DM, try these steps:Click "Sign In" if necessary• Click the "Direct Message" icon in the upper right - it looks like a chat bubble • Click the "New message" (pencil and paper) icon just to the right of Conver
Need home technician- cannot receive calls
Hello, I live with my elderly mother who needs phone service as soon as possible. We upgraded our router and once we replaced it with the new gateway, we no longer can receive phone calls. The phone goes directly to voicemail with no other options for making calls or receiving calls it has been out
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I am not able to do the steps you requested to submit a direct email. I don’t have the icon at the top right of the page. Can you call me or I call and speak to a person
Need home technician- cannot receive calls
Hello, I live with my elderly mother who needs phone service as soon as possible. We upgraded our router and once we replaced it with the new gateway, we no longer can receive phone calls. The phone goes directly to voicemail with no other options for making calls or receiving calls it has been out
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Thanks for posting on our community forums, user_adqc88. I'm sorry to hear about subscription issues you're experiencing when trying to watch Peppa Pig. This is not the experience we would like you to have, and we'd like to help troubleshoot your con
Trouble to watch Peppa
I cannot watch Peppa Pig because it says that you cannot buy subscription in the app, but I already subscribed and it says that I cannot buy subscription. Also, there was no message that says in-home Wi-Fi for no reason
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Thanks for taking the time to reach out over our community forums, user_b7k0nv! I'm sorry that you've been running into high ping spikes! As you've already had a couple techs out and the issue still occurring, our team would be more than happy to tak
Frequent Ping spikes throughout the entire day.
I've been having issues with ping spikes almost every 30-50 minutes for about 4 weeks now. I've had two techs come and tell me theres no issue with the modem, or the node outside my home. I haven't been able to get a single person on the phone, only the terrible automated system. I ran pingplotter f
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Hi there, @user_r585bu! Thanks for reaching out about your service. I work at home too and understand how latency and buffering would cause problems. We are happy to further assist you and will get to the bottom of this. Please send us a direct messa
Node upgrade
I have had nothing but issues with latency/bufferbloat for months now. Have gotten the run around of being on an old node and will be upgraded soon. If this does not get resolved ASAP I am going to find another ISP to go with. I can barely WFH (Which i need to make a living) and can barely game on m
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There is no Direct Messaging icon when I sign in to my account. Now what?
Xfinity stream app won’t sync with DVR
I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.
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Still getting 1Gbe speeds after upgrading to 2Gbe
I recently upgraded my home lan to using a Ubiquiti cable modem that support 2.5Gbe from the modem to my router, my router supports 2.5Gbe and 10Gbe, and my nics are a mix of 10Gbe and 2.5Gbe and have confirmed these speeds to be functioning internally as expected. However, I am maxing out on my int
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Your Home Network
Hello, user_71twyq! Thank you for choosing Xfinity and being part of our Forums community! We truly appreciate you being here. Just a quick reminder: using third-party email programs to access your Comcast.net email can sometimes put your Xfinity ID
Keeps asking for IMAP password even after I’ve entered the correct password
On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.
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WE can review the account and provide as much supporting information as possible. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Suppo
Error 481
Im trying to update my payment method in Xfinity Mobile. This is the error: { "service": "WalletService", "message": "", "payload": { "timestamp": 1745503357305, "type": "com.comcast.payment.core.exceptions.ErrorResponse", "id": "wallet-service", "actions": {}, "details": "messages": { "PAYMENT-6008
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Hello @user_5d9db4, thank you for your comment. Our engineering team has moved this to a known issue. The Xfinity Stream app is not syncing properly with the X1 service, causing the recordings to show up. We will keep an eye on this and update the t
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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same issue. it used to work quite well on AppleTV. now there’s a new casting menu in the Xfinity stream app, and when selecting AppleTV no picture at all when casting, just sound.
No picture on Xfinity Stream on Apple TV
I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)
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I have not received any emails since Saturday 11/22/25. It seems my email was hacked and then my emails stopped coming in. How can I get them to come back?
user_q8p5ui
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3 hours ago
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Not receiving emails
I’m not receiving emails all of a sudden.
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