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I can't explain it but there seems to be an issue in the manner the app communicates with the home network devices. This has nothing to do with what mobile device I have the app installed on either. As I noted in the original post. I installed the ap
Android vs iOS
I have a Samsung A52 G5 and a iPhone 15 with the Xfinity App installed. However, the information displayed is not the same. On the A52, when I navigate to the Devices page. I see all my Home network connected devices in the right categories. On the iPhone not so good. Two of my Linux PCs are listed
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Greetings @sweetp46,Thanks for making us aware of this issue! Have you had a chance to review the Recover deleted emails — Xfinity Email help article? This article will show you how to recover any items that may have potentially been accidental
T call about my email early today not being able to deleate more than 5 and now all my email that I had save in my email account are gone
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Hey @user_7ub09g , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your visit to the store. I would be more than happy to offer my assistance looking into thi
Customer service and employee lack of of knowledge
Went to Vadnais heights mn xfi ity store to pay bill for internet and mobile which i told associate he pulled up my total paid cash never explained nothing come home mobile not paid he said that was ny bill pri ted up some paper and gave ut to me told me not to come back and couldn't help me said it
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user_vsnvfg Thanks for reaching out to us for assistance with the credit request concern. I would be happy to help in any way I can with getting your concern addressed, and the best resolution I can. Can you send us a direct message with your f
Terrible Xfinity Mobile Experience – Felt Completely Scammed
I had a very frustrating experience with Xfinity Mobile. I was convinced to sign up for a mobile carrier/service that turned out to be of no real use to me. I feel like I was misled about what I was getting and ended up wasting almost half a day dealing with this issue. I spent hours talking to cust
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I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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Your Home Network
Cancelation
I want to cancel the wifi order I just made so I can go in store and make this purchase
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Customer Service
@user_8e6mgy Thank you for providing the details of what is going on. We would like to take a closer look at the account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a furthe
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hello, @user_bw93pj. Thank you for your comment. Sorry to hear that you’ve had difficulty getting assistance with obtaining your transfer PIN. I can certainly understand how frustrating that must be, and this is not the experience we want for o
Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo
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Moved from Email forum
wanna upgrade internet
i lost the agent and not appearing back but i wanna upgrade to 1.2 gb and get 2 pro extender all in one and i wanna know if i have to have someone set it up or explain how i set it up and what do i do with anew modem and the old one
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No, thank you, it works now
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un
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user_pw5t2s We understand you have other options to consider, if we can be of assistance to you going forward, please send a DM as we previously requested.
5-year offer plan, after my municipal provider got acquired by Xfinity.
Hello, I was a happy customer of the San Bruno, CA municipal Internet provider for 10 years, paying $40 per month. Last year, Xfinity acquired my provider, and I was automatically switched to Xfinity while keeping the same $40 rate. Now I see the "$40 fixed for 5 years" offer advertised on the Xfini
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Thanks for offer but once Fios is installed in about 1 week I will cancel Xfinity service after 40 years in 4 houses.
5-year offer plan, after my municipal provider got acquired by Xfinity.
Hello, I was a happy customer of the San Bruno, CA municipal Internet provider for 10 years, paying $40 per month. Last year, Xfinity acquired my provider, and I was automatically switched to Xfinity while keeping the same $40 rate. Now I see the "$40 fixed for 5 years" offer advertised on the Xfini
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Peacock Subscription
I’m trying to activate the Peacock Premium benefit included with my Xfinity service. When I select Activate, Peacock gives me error PPG_0017: “Your Xfinity account is already linked to another Peacock account.” I only want to activate the Peacock benefit included with my Xfinity service. Please loca
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Customer Service
I'm having the same issue and need rhe unique link
SiriusXM Membership Benefits Not Working
The Get SiriusXM All Access FREE for 4 months trial offer from Membership Benefits does not work. You get "WE'RE SORRY We're having issues fulfilling this request." error after selecting the listening option. Please look into this. Thank you.
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SiriusXM link not working
My SiriusXM All Access 4-month Xfinity Membership benefit shows Active, but the SiriusXM redemption page says “We’re having issues fulfilling this request.” The redemption link does nothing. Please escalate this to the Xfinity Membership team and have them issue me a new UNIQUE SiriusXM redemption l
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Customer Service
No WPS option in Admin tool
I also have an XB10 and cannot activate or find a WPS section or option in the Admin tool. Is there a way to get this added somehow?
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Your Home Network
pedi traslado por mudanza
coloque que me mudaria despues del 18 de octubre y me hicieron hoy el envio del nuevo modem a la nueva direccion
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Customer Service
Hey @user_vq1xud , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your installment plan. I would be more than happy to offer my assistance looking into this
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Installment plan
I made the $50 payment for an installment plan and my internet has still not been restored. It’s been about two hours and I haven’t received a confirmation regarding the installment plan just that a payment was made.
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