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It has not been fixed. Supposedly they have escalated the issue. Have heard nothing. Sorry. Hopefully you have had to talk to fewer agents.
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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Hello @JR63 👋 I know how prevalent scam and phishing emails are nowadays, so your concerns are valid! The email you outlined certainly doesn't sound like the kind of lanaguage we'd use oursleves, so anytime you feel as though you've received an emai
Email transition
Another scam? July is already passed but just received today. Sorry, I cannot get rid of the box. ———- 🔴 Security & Privacy Enhancements for Your Comcast Mailbox 1:27 PMXfinityEmailAlert! Dear User, We recently informed you about upcoming changes to our Terms of Service, Security Policy, and Privac
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@user_rvu7yw Well and good to say 'use a thrid party email' but isn't Xfinity CHARGING me for email that is unusable? Why keep paying them for a service i can't use. Have tried deleting history and turning off various apps per some advice I see, bu
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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user_9kofmf did you ever get this fixed and working? I am having the exact same problem as you.
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
I do not care about who us at fault between Xfinity and the NFL - just make a deal and put Red Zone on air by Sept 13 - or face the cancellation wrath of thousands
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
I apologize, but inventory can vary store by store. I would recommend visiting a local Xfinity Store and if there are no devices in stock, they can assist in placing an shipment @JoeL0.
need replacement xg1v4-a
Can I get a replacement XG1V4-A box? Mine stopped working. I contacted support and said that I needed an XG14-A. They said they would send out a technician to replace it. The technician arrived but didn't have that box with him. He said he'd put in a Xi-6 wireless box to get me through the weekend a
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Thank you @user_rwzcd7 Our network was originally constructed based on the developer’s original plans and internal infrastructure planning and design. Sometimes this doesn’t include homes that were built after the original development. Wh
How can I contact the maintenance/construction department at comcast?
We have been trying for over two months to get comcast fiber at our new construction home in a well established neighborhood. Our neighbors (on both sides) are connected, however, after scheduling an installation pro to come hook up the home twice now they've both said that the pole does not have en
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user_cp2011 Thanks again for reaching out! I'm glad our team could help with scheduling local support out to help resolve your concern. Take care!
Service cable relocation
Currently the Xfinity line for my house is attached to my fascia boards. Due to damage to our fascia caused by the tension on this line, we now need to replace a section of our fascia, soffits, and rafters. We need to have the Xfinity line permanently relocated to a better location on our home. How
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Thank you. I appreciate it.
Email transition
Another scam? July is already passed but just received today. Sorry, I cannot get rid of the box. ———- 🔴 Security & Privacy Enhancements for Your Comcast Mailbox 1:27 PMXfinityEmailAlert! Dear User, We recently informed you about upcoming changes to our Terms of Service, Security Policy, and Privac
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user_9tlwyi Thank you for reaching out! Have you checked the Xfinity CableCARD activation and pairing site to ensure your CableCARD is configured correctly?
Tivo Mini cannot find my Roamio V70
I have a Tivo Mini and I can't get it to recognize the Tivo on my network to connect. This has worked in the past with a different Mini, but my old Mini broke so I had to bring up a new Mini. Here is the current configuration and what I've tried. The Tivo on the system is a Roamio. They are both com
Question
Good afternoon @user_u1muj2, and thank you for reaching out on our Community Forums regarding your concerns about unmarking an email that was accidentally flagged as spam. We appreciate the opportunity to help. To undo a spam designation in Xfinity E
Message
I made a mistake by clicking "Mark as Spam and Phishing" on a message from Suncoast. Could you help me undo that? As a result, I haven't received any messages from Suncoast Credit Union for nearly a month. Can you help me
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@XfinityBenny Is there a way to find out if a particular store has that box in stock? I thought I heard that the XG1V4a is somewhat scarce.
need replacement xg1v4-a
Can I get a replacement XG1V4-A box? Mine stopped working. I contacted support and said that I needed an XG14-A. They said they would send out a technician to replace it. The technician arrived but didn't have that box with him. He said he'd put in a Xi-6 wireless box to get me through the weekend a
Question
Hi, I was redirected by the Xfinity customer support to ESPN + To see the NFL network live broadcast. ESPN+ has the NFL network on live streaming which is exactly what I would prefer to watch football on as I used to on in the past directly from Com
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hi, I was redirected by the Xfinity customer support to ESPN + To see the NFL network live broadcast. ESPN+ has the NFL network on live streaming which is exactly what I would prefer to watch football on as I used to on in the past directly from Com
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Message
I made a mistake by clicking "Mark as Spam and Phishing" on a message from Suncoast. Could you help me undo that? As a result, I haven't received any messages from Suncoast Credit Union for nearly a month. Can you help me
Question
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Customer Service
Hi there, @user_8yegbc! I hope things have gone smoothly with your move! We are able to assist you further with your account in a direct message. Please send us a direct message with your full name and complete service address to “Xfinity Suppo
Cancel Service From Abroad
I need to cancel service from Abroad and cannot call US numbers anymore. I need to speak to a representative online.
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user_0331b7 If the locate request was incorrect, and you know there is an active Xfinity line serving the property, I would recommend contacting 811 again and requesting clarification on the locate results. You may also want to open a new locate requ
Mark Underground Cable
I need the underground cable marked for my landscaper who will be doing some digging and edging around the house.
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@JoeL0 Thanks for adding a post to the forum. The best and free way to obtain a specific box is by picking it up at a local store. When shipping, the local warehouse will send out a similar box if there are none available. Find the closest store to y
need replacement xg1v4-a
Can I get a replacement XG1V4-A box? Mine stopped working. I contacted support and said that I needed an XG14-A. They said they would send out a technician to replace it. The technician arrived but didn't have that box with him. He said he'd put in a Xi-6 wireless box to get me through the weekend a
Question
Oh no, I am so incredibly sorry to hear you're dealing with this @user_gm8z0u. Before you make any final decisions about your services, please don't stress about being trapped with that order. You actually have 14 days from the delivery date to retur
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Apple Watch scam
don’t fall for these Apple Watch scams they just got me today and I wanted to cancel the order after 3 hours and they said it was to late. This company is absolutely a joke im canceling all my services.
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