Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (468.7K)
@Jetsy123 I am sorry to hear of this issue. Have you tried your account on another iPhone if you have it available? Do you run into the same issue?
SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo
Question
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
Question
•
Channels and Programming
Happy to help, @user_botq9z! Thank you for creating a public post to get started. Please send our team a direct message to continue. To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right of yo
Activate direct messaging
Need to direct message to purchase the battery back up for the pro WiFi extender
Question
Transfer number
I had an Xfinity rep help me create a transfer number to go back to Verizon only because I didn't realized I owed them money for 2 phones. This rep was at your store in Westfield, ma East main st Once he got the number he typed it on my phone now I can not locate where he typed it could you please h
Question
•
Getting Started
@user_diqe1b Thank you for making us aware you're having issues logging into your account via Forums. I would be more than happy to help get you logged back in. Have you by any chance tried finding your ID by using this link https://idm.xfinity.com/m
support in logging into my account
it's asking for an email and when I enter it says it already exists and I don't have another email.
Question
user_w4kzx9, Hi there! Thanks for bringing this to our attention. I can understand why this is concerning, especially since the line is still hanging low and impacting the street and your neighbor’s home. Safety is our top priority, and this sh
Line hanging
There is a line hanging from the pole & across the road at [Edited: "Personal Information"]. The fire dept came out & moved the line out of the road & said to call Xfinity. The line is still hanging on my neighbors house & hangs really low in the street.
Question
user_kqiibx, thanks for reaching out to Xfinity support. I know this can be frustrating. Usually, if this happens, it means that the free movie is no longer available. I would recommend checking your account status in the Xfinity membership portal. L
Membership Benefits
In my Xfinity App under entertainment benefits I am not seeing the latest free movie that is being offered, Ms. Congeniality. Could I get a link to this or is it no longer being offered?
Question
Being Scripps programming Back!
Just figure it out and fire whoever hasn’t been able to. This is ridiculous… i’m canceling my Subscription to Xfinity in the next two weeks.
Question
•
Channels and Programming
Hi there, @user_igjb4u. Thanks for reaching out to us here on the Community Forum. Sorry to hear you have some dead zones. You can find information and directions on the process of checking for eligibility for a WiFi Extender here : https://www.xfini
Xfi pod free eligibility
Was curious to know if i wualify for free xfi pod. I have many dead zones
Question
SunniDee Good morning, and welcome to Xfinity Forums! We appreciate you taking the time to this morning to reach out to our team, and share your experience with your promotion change. I can see how this would be a disappointing outcome. I'm happy to
How to file a compliant??
I’m just finding out the local Xfinity representative who sells their service to residents here lied to me about a promotion to get me to switch over both my phone and internet service. After many chats with Xfinity representatives via the app and even on Reddit it turns out he didn’t not follow thr
Question
Emails going to trash
Emails are going to trash. Almost missed out booking our condo for a trip. Company kept sending papers to sign and come to find out they went to trash. I’m mad as heck
Question
•
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Line hanging
There is a line hanging from the pole & across the road at [Edited: "Personal Information"]. The fire dept came out & moved the line out of the road & said to call Xfinity. The line is still hanging on my neighbors house & hangs really low in the street.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfi pod free eligibility
Was curious to know if i wualify for free xfi pod. I have many dead zones
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
support in logging into my account
it's asking for an email and when I enter it says it already exists and I don't have another email.
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
email sometimes, just deosnt work
My Comcast email sometimes just doesn't receive mail. I've had to go through Gmail or other mail sites for schooling and otherwise, since sometimes this is locked up tighter than Fort Knox for things that actually matter, while allowing an unending spew of spam to go through perfectly fine, but ther
Question
user_9k64q2 Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I am happy to work with you to see what is going on in your area with the connection and to help. To get started can you shoot us over a DM with yo
XfinityJorge
commented
16 minutes ago
to the conversation:
0
0
Outage others have service in neighborhood
Good morning. We are still experiencing and outage here, but others around me have service from xfinity. How could I still be down when others around me have the service up and running? I have reset my network and I'm tying to get an update on the issue
Question