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Hello Jon, I did that via phone. Received a confirmation email saying that the disconnection request is received. But there is no date in that email, which should be last Monday 6/15/2026, the day I called. There is also no action over this week to
Check the status of cancellation request
It has been a week that I called to cancel my service but didn't see any update in my account. How can I check the status of the cancellation. Direct message in the community? Thanks!
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Please refrain from sharing your personal info in public, user_uf1x7w. You can send the information our way in private messaging to keep your information secure.Here are detailed steps to message us privately:• Click "Sign In" if necessary•
service cancelation request
Dear xfinity Customer Service, I am writing to request the immediate cancellation of my internetsubscription, effective from today, June 23, 2026. I have permanently relocated from the United States to Turkey and am no longer living in the country. Due to international travel and time zone differenc
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user_wcy0m9, Thank you for reaching out and creating a new post. I'm sorry to hear you are upset regarding the progress so far. For markings, the best path is to use 811 just as you did. We don't create tickets for marking on our end, and it is
Pitiful, Pitiful, Pitiful Customer Service...Oh wait, there is NO CUSTOMER SERVICE of any kind. It's all a joke.
What a sad excuse for a company. Claiming to provide any level of customer service. I understand why you are struggling to stay in business. When I called Xfinity Customer Service today I could not reach a person AT ALL. I need to have your buried cable marked in my yard. A proper request was submit
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Why no SLA with Specified Uptime?
After recently posting about instability issues, out of frustration, I started doing some research on ISPs. What makes ATT so fundamentally better, that they have the confidence to offer 99.9% uptime in their service level agreement, vs Xfinity's "best effort" at maximum uptime? Why can't Xfinity fi
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Your Home Network
user_yxjgl1, perfect! Catch you on the flip side.
I never got my minions movie reward
Hi, I clicked on the reward and chose the minions movie. It never showed up in my account.
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[Edited: "Personal Information"]
service cancelation request
Dear xfinity Customer Service, I am writing to request the immediate cancellation of my internetsubscription, effective from today, June 23, 2026. I have permanently relocated from the United States to Turkey and am no longer living in the country. Due to international travel and time zone differenc
Question
Submitted as requested
I never got my minions movie reward
Hi, I clicked on the reward and chose the minions movie. It never showed up in my account.
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Thanks for posting on our community forums, testingmyluck. And for reaching out about your upcoming promotion. I'd be happy to take a closer look for you. I understand how important it is to keep your monthly rate manageable, especially when promotio
Promotional Offer
Hello, My current Xfinity promotional offer is about to expire, and my monthly bill is scheduled to increase significantly. I would like to see what current promotional offers, retention plans, or price-locked contracts are available for my account to keep my monthly rate competitive. Thank you!
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How to cancel the streaming service on my internet plan
I wanted to remove the add-on Netflix an HBO subscription from my internet plan but it seems like I need one of you guys' reply to start a DM.
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Xfinity Stream Website
Promotional Offer
Hello, My current Xfinity promotional offer is about to expire, and my monthly bill is scheduled to increase significantly. I would like to see what current promotional offers, retention plans, or price-locked contracts are available for my account to keep my monthly rate competitive. Thank you!
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Billing
user_yxjgl1, ok, let's get some help. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages t
I never got my minions movie reward
Hi, I clicked on the reward and chose the minions movie. It never showed up in my account.
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This problem is happening again.
MeTV and H&I will not load
MeTV and Heroes & Icons channels will not load on my X1 box in North Fulton. This has happened multiple times in the past.
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Forum
Hello, I accidentally signed up forum. I am just trying to log in my account. Can I go back to my original account and unsigned me in this forum? Please help. Thx
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Getting Started
That icon is normally on the top right of the page to the left of the bell icon.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@XfinityJohnG I am not seeing the “Direct Message” icon??
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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I have same problem however "My X1 TV Box Favorites, My List, and custom playlists are completely blank. When I log into the Stream portal, it just says 'Thanks for being a diamond member' and does not show my Saved tab or video dashboard. A system r
user_60wxnp
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Playlists no longer there
My 4 playlists with movies, TV shows, documentaries et al have disappeared for no reason, hundreds of saved shows in playlists and saved list. Box refreshes did no good. Xfinity support promised they'd work to return playlists and lists to no avail, many hours later.
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