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Moving the Line
Currently, my line enters my home in the basement. I wish to move the line to my upper level.
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Your Home Network
Thank you for taking the time to message in @D-man. I am glad we were able to get our newly released Xfinity TV Plus added to the account and even increase the Xfinity Internet to our Xfinity 1 Gig Internet tier. All the changes are set in motion. If
I still can't find a comparison of the different channel tiers
I don't know why this is so hard. Every time I get to the channel list after I sign in, it just shows every channel, not the ones by tier. I have the Ultimate package now because I used to need Root Sports but now that is gone, I may be able to get by with the Plus package. Can someone show me a com
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Repeated T3 Timeouts Every ~50 Minutes After Two Tech Visits
Hi there, I’m hoping to get some help with an issue that’s still happening after two technician visits. I’m continuing to see “No Ranging Response received – T3 time-out” errors, and they occur on a very regular interval of about every ~50 minutes. Here are a few recent examples from 12/21: 20:58:12
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Customer Service
Thank you for reaching out to us @user_4t2jyq! You’ve reached the right team to take a further look at these intermittent connection issues! I appreciate you for clarifying this issue impacts multiple devices on wireless and wired connections.
Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
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Internet connection
My internet keep going in and out. This happens to both wifi and wired devices. There is no specific time of day, it happens sporadically. It is also increasing.
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Customer Service
Trying to increase DVR capacity APPS04275. How do you talk to a person?
I have tried multiple times to increase my DVR storage and I continue to get the same error message - APPS04275. I have attempted to speak to a person because the online technical support just takes me in a loop. Can someone help me get to reach a representative that can take care of this please????
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X1
Hi there, @user_iyhaq3! I am sorry to hear that the modem has not come back online but am glad you have power. Have you tried any troubleshooting steps like resetting the modem or checking the signals in the Xfinity app?
No service
Had a power outage today and since then I have a blinking orange light on modem with no cable or internet connection
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Thank you for visiting our official Xfinity Forums Community support page @swain50. Our content teams work daily to bring you the best, most expansive programming possible. We regularly evaluate our lineup as our customers' needs change, so this chan
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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Thanks EG! Uodate: happy to report thag the replacement receiver corrected all the crazy pixelation issues. Turns out the receiver was the culprit.... after a gradual failure, it took the complete failure of it to prompt the need to get it rep
Pixelation issues and intermittent internet outages
For the past 18 months or so, I've been dealing with horrible pixelation issues as well as random intermittent internet outages. That last 1 to 3 minutes at a time.
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Sending email on iPhone
I can receive but can’t send email on my phone. Just started doing this today.
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Getting Started
Thanks. I understand this was a temporary overreach by the security system, and it isn't guaranteed not to happen again. I guess it was an IP greylisting error, not spam blocking, because the original sender for some of the messages was The New York
Undelivered Mail Returned to Sender
Starting some time yesterday morning, emails that are forwarded by rules from iCloud mail have been returned to sender. I get an email from iCloud with subject "Undelivered Mail Returned to Sender" with a lot of unreadable text starting with : host mx1.mxge.comcast.net[96.102.18.146] said: 530 5.1.0
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Hi there @user_5hwuxp! I am so sorry to hear about the password loop you’ve been stuck in. Are you still having issues accessing your account?
Account all messed up
help, Who can help me other than regular customer support ( they are the one's who messed everthing up) to get my issues resolvered. Thanks
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At Risk of Losing Job Due to Failed Outage Repair
I lost phone and internet due to an outage on Friday 12/19/25 at 3:24pm and was notified on today 12/21/25 at 7:30pm that the outage has been resolved. However, on my end I still have no phone or internet connection. I tried troubleshooting, resetting, the whole works with the useless AI, and nothin
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Your Home Network
Thanks for providing us with an update @user_ypfubk. I remember this issue happening upon release, but I am glad you have found a solid fix! It has been about 48 hours since you shared what worked for you. Are things still working well?
Nintendo Switch cannot find network
Hello, I just bought a Nintendo Switch 2 and it has not been able to connect to the Xfinity network in my home at all since I purchased. My router is the XB6 style I believe. The Switch 2 does not even show my network on the list of detected networks. I have tried joining manually with no luck. I ha
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Thank you. Hopefully the migration will work out and mail will work without problems after the migration. With 3 vendors in the loop, hopefully there will be no finger pointing and if problems happen, proper support will be available from each vendo
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Ok, got it, I will wait
Intermittent packet loss
Starting around 2 months ago I have been experiencing intermittent packet loss for around 5 seconds at a time, every few hours. It's been incredibly annoying for video calls when working and when gaming*. I assume something must have changed since I've been using xfinity for almost a year and a half
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Hey there that all does sound correct. The new strong password you create will take the place of the one you have been using, and you will use that when logging into your Comcast email at Yahoo, or on the Apps where you currently view your email. Yo
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Good evening @user_i12hrr, and thank you for reaching out on our Community Forums with your ongoing T3 timeout issues, we appreciate it. I see that you stated you have had two technician visits, I'm sorry to hear that your issue is still occurring. W
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Repeated T3 Timeouts Every ~50 Minutes After Two Tech Visits
Hi there, I’m hoping to get some help with an issue that’s still happening after two technician visits. I’m continuing to see “No Ranging Response received – T3 time-out” errors, and they occur on a very regular interval of about every ~50 minutes. Here are a few recent examples from 12/21: 20:58:12
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