Xfinity Community Forum

Thanks for your comment, user_bzpjmu. I'm sorry to hear you're experiencing a similar issue. We can help correct this situation. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at t

XfinityDilary

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1 hour ago

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Assistance Needed with Updating Shipping Address

Hello, I'm having trouble ordering a new phone, as my account still lists an old address from three years ago as the service address. This is also being used as the shipping address. I would greatly appreciate any help you can provide in updating it. Thank you,

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Illegal withdrawal of money

Xfinity, I have been to your office countless times to complain about money that has been drawn from my account for one year for a line that I do not own. I presented my actual address, phone number and names. There is a line registered under a different name, address and phone number but attached t

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Plan

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I appreciate you for clarifying that @user_f66961! Does the slowly forwarding while pressing pause happen on recording and On Demand content?

XfinityAldrik

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2 hours ago

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Xfinity Stream does not pause

I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl

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This occurs with recorded shows that have commercial skip indicated (where you fast forward either slow, med, fast and the program will automatically resume after the commercials). If the recorded show does not have commercial skip indicated then, of

user_f66961

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2 hours ago

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Xfinity Stream does not pause

I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl

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Constantly losing internet connection, only briefly, then connection restored - this has been going on for a few months

Intermitent, but persistent interruptions to my service. We've run all the diagnostics in the app and even had service to the house. The last guy changed the service line from the box in the backyard to the house. However, the problem persists. From my command prompt, I ran a couple of tests ping -n

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Your Home Network

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Perfect! Thanks for the update @user_9xp2rg.

XfinityQuemekia

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2 hours ago

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Cancel appointment

I want to cancel my appointment for tomorrow. I can not do this with virtual assistant. Just confirm it was canceled. Reason. Not needed internet now running. Don’t make your technician come for nothing

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I didn’t had the option on the app or site or even through text message, only option was rescheduled, I just called and agent told me he cancelled it

user_9xp2rg

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2 hours ago

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Cancel appointment

I want to cancel my appointment for tomorrow. I can not do this with virtual assistant. Just confirm it was canceled. Reason. Not needed internet now running. Don’t make your technician come for nothing

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Hi there, @user_fhd47e! Thanks for sharing that you are watching On Demand. We appreciate your help so we can get this figured out. Are you just noticing this on Miss Fisher's Murder Mysteries or on other shows on Acorn TV as well? Did you try to exi

XfinityRay

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2 hours ago

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Acorn TV on-demand is not displaying closed captioning

I watched Miss Fisher’s Murder Mysteries but the closed captioning did not work. The system indicated it was turned on but nothing displayed. I tried many times. I watched the first episode months ago & the CC worked, but not sure if that was on Acorn or a different free on-demand channel. Any idea

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Slow download speeds?

I have a "superfast" plan, but I only 25 to 40 Mbps download speeds; my upload speeds are normal at over 150mbps. I'm not sure what the issue is. I was getting 500 to 685 Mbps until recently (and have made no equipment changes). My modem is a Netgear CM2050V-100NAR Nighthawk Multi-Gig 2.5Gbps Cable

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Your Home Network

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Thank you for reaching out to us @user_f66961! We really appreciate all the details you’ve provided! Just to clarify, does this happens will all recorded programming? Does it just impact recordings or does On Demand content have this issue too?

XfinityAldrik

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2 hours ago

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Xfinity Stream does not pause

I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so sl

Question

@user_9xp2rg Did you receive an error when trying the steps mentioned above?

XfinityQuemekia

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3 hours ago

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Cancel appointment

I want to cancel my appointment for tomorrow. I can not do this with virtual assistant. Just confirm it was canceled. Reason. Not needed internet now running. Don’t make your technician come for nothing

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I can’t cancel an appointment that Idont need anymore, I went to the store and got the equipment and installed myself

user_9xp2rg

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3 hours ago

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Cancel appointment

I want to cancel my appointment for tomorrow. I can not do this with virtual assistant. Just confirm it was canceled. Reason. Not needed internet now running. Don’t make your technician come for nothing

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Trouble to watch Peppa

I cannot watch Peppa Pig because it says that you cannot buy subscription in the app, but I already subscribed and it says that I cannot buy subscription. Also, there was no message that says in-home Wi-Fi for no reason

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Xfinity Stream App

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Hello @user_3intff, thank you for taking the time to detail your recent experience. As a sports fan myself, I understand how important it is to have some space in that DVR when needed. Our team can follow along and troubleshoot as needed. We'll be a

XfinityJustinM

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4 hours ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

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Node upgrade

I have had nothing but issues with latency/bufferbloat for months now. Have gotten the run around of being on an old node and will be upgraded soon. If this does not get resolved ASAP I am going to find another ISP to go with. I can barely WFH (Which i need to make a living) and can barely game on m

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Your Home Network

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@user_wv8ewo Sorry to hear you Wi-Fi is not working. What troubleshooting steps have you done so far to try and get the Wi-Fi back on?

XfinityMatthew

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4 hours ago

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No light on Xfinity Gateway but service is working fine

Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond

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I have been having issues with the DVR service for Xfinity and I called and got the AI tech which was awful. It did not understand my issue but said that there were some errors on my account and it was going to reset (reboot) my service and that I wo

user_3intff

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4 hours ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

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about a message to make appointment

I kept receiving a message saying Xfinity identified an issue that may affect my internet and video services at my house, and wants me to schedule a free technician appointment. Can you please determine whether it's a scam? Because there seems to be no issue with my internet.

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Your Home Network

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and support refuses to fix

user_7mgy20

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5 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Thanks for posting on our Community Forums, user_ksa3r0. I'm sorry to hear about the recordings not deleting on the app. I'd like to help troubleshoot. What happens when you try to delete the recordings? Are you getting an error message? Is this happ

XfinityDilary

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5 hours ago

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Xfinity stream app won’t sync with DVR

I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.

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