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I need yet a THIRD technician to come out to work on ongoing glitch please
Hello. This glitch happens on my laptop, my cell, my steaming tv. It just glitches and glitches until I'm insane. Watching football is almost impossible. Working from home is almost impossible. Two technicians have been here since September 11, 2026. Both of them replaces a lot of things outside. Fr
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Customer Service
Cancel service
I am formally requesting cancellation of my Xfinity cable TV service, effective as soon as possible. I have made multiple attempts to cancel and have been unable to complete the process. Please process my cancellation, confirm the effective disconnection date in writing, advise me of any final balan
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Customer Service
New modem won't connect with Tesla in garage.
Xfinity recently encouraged me to upgrade to a newer modem/router. I did that, and now I find that the new modem/router won't reliably connect with the Tesla in my garage. My old modem was connecting reliably, but I've returned that equipment. I would like Xfinity to provide me with an xFi pod so th
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Your Home Network
Transfer of Service to new account holder
I wish to transfer services to a new holder. I am moving out of the house and my old roommate wishes to keep the service running. How may I start the transfer of the account into their name?
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Sign-In and Account Management
Device Upgrade
Hello, I am interested in upgrading my devices but everytime I try to check out says i am unable to. My work hours don't align with your business hours to try to get this done in person.
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Devices
Hello @user_7u030c! Just to clarify, the reason we alert you about sending unsolicited direct messages, is that we are required to follow the official Xfinity Forum Guidelines. The request for a direct message by @XfinityPaula was for the specific us
Spanish commentary
Why are the football games today being broadcast in Spanish on NBC CBS? The commercials are in English, but the commentating for the games is in Spanish. How do I change this back to full English?
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New customer charged for tech visit
Hello, good morning, evening, whatever it may be for you lol! About a month ago I switched to Comcast and needed a coaxial outlet installed but was not aware I would be charged $100 for the technician visit! Its completely understandable but I was totally under the impression it was complimentary. I
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Billing
New cable install
Building 2 new homes at the end of my private 110 foot driveway. I installed 1.5 inch schedule 40 conduit 18 inches Down my easement and need xfinity cable installed. Who do I contact for that
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Getting Started
New cable run
We have 2 new homes at the end of our 110 foot driveway. We need xfinity internet cable run down this his driveway. We put 1.5 inch schedule conduit 18 inches under ground and need 2 services run down the driveway who do I talk to about this
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Customer Service
Hi
The device I was gonna put my SIM into is locked so I want to put it in a different phone
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Devices
@user_7q8uqf, thanks for providing those details. Since you've already reset the gateway and still can't access the Admin Tool at 10.0.0.1, change the Wi-Fi settings or enable Bridge Mode. I will need to take a closer look at the modem's provisioning
Bridge mode Xfinity now service
Unable to activate bridge mode. Unable to access modem turn off Wi-Fi. Unable to change SSID and password. No admin tools available in app. Resetting did not make a difference. I can see the web page 10.0.0.1 admin password and admin SSID password do not work.
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Rupert8 Hi there! Thanks for providing such a detailed breakdown of your setup and the troubleshooting you’ve already completed. I can definitely understand how frustrating an intermittent issue like this can be, especially when everything work
Intermittent MoCA connection problem
Hi, I use Trendnet MoCA 2.5 adapters. Coax wiring in my house is fairly new with the exception of one stretch of cable going to one room, it's older but has been working ok. I have a PoE MoCA filter in place. All splitters are MoCA-rated to 2.5ish ghz. And there aren't many splitters, mostly home ru
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Thank you. I have sent the message
Box Open on Telephone Pole Across from house
A box on the comcast line feeding into my house from the street is popped open. I havent had any service disruption but it looks to cause an issue in the future. How do i report this?
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@user_j9062s send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message: Ensure
Router issues
Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but
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It is lighting up but it just blinks yellow and green when before it didn’t blink. Since the new gateway is blinking, I am unable to complete the setup.
Router issues
Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but
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user_da6r56 I completely understand your concern, especially since you selected the Motorola Edge 2025 at $399.99 with the expectation that it would fall within the $400 promotional limit, and you’ve already reached out multiple times regarding
Ongoing Incorrect Charges for Free Xfinity Mobile Device
Hello, As a Platinum customer, I have been using Xfinity services for many years. In October, I was encouraged to switch to Xfinity Mobile; however, my personal device (Galaxy S24 FE) was not eligible. As a result, I opted for a free device offered by Xfinity—the Galaxy A36. I was clearly informed a
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This is happening to us also. We've had two technicians come out since 9.11.26. They replaced all sorts of stuff. Glitching still a problem. Really messes with watching football. This is unacceptable. Then I can't even find a way to get yet a THIRD t
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Recurring Internet Issue
Hoping someone here can help me get a recurring internet issue routed to the right team. Here's the situation. A technician came out and, after a couple hours of testing, diagnosed the problem as being outside the house. He called maintenance and said the line would be fixed. That night my speeds im
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