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user_jom0mq Hi there! Thanks for using our Forums and for taking the time to contact us. We are sorry to hear about your email concerns and our team is here happy to make sure you get this resolved. Please send us a DM with your full name and service
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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user_qyiq7u, thanks for letting us know. Our team did respond to your Direct Message yesterday. At your convenience, please get back to us there. Thank you!
The Worse Service I have ever had
I presented to the Xfinity store on Woodward in Detroit on 11/1/2025 to explore my options for a new phone. I was told my iPhone Air 17 would be free hence I took the leap of faith and switched from T-Mobile who I was with for over 20 years. Since this transaction, I am living a nightmare….. I had t
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At times, it can also be helpful to reboot your modem as well, since the TV boxes use the internet to access and stream content on apps.
trade xg2v2-s for xg1v4
I requested new equipment and received 2 Xi6-T boxes. I have a 4k TV and need to trade old XG2v2-S for new XG1v4 and return one of the Xi6-T boxes. How do I do this?
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Urgent: Internet Disconnected Before Agreed Payment Date – Escalation Closed Without Resolution
I contacted Xfinity after my internet service was disconnected even though I had been told by an Xfinity representative that I could make my payment by July 24, 2026, without interruption of service. My household relies on internet-connected medical devices, making the unexpected disconnection an ur
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Your Home Network
Packet Loss Issue
My work applications are being impacted by intermittent connectivity issues. Microsoft Teams calls become robotic and freeze. Genesys Cloud calls disconnect. I work from home and this is interfering with my ability to perform my work My local gateway responds normally, but Internt ping tests show pa
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Your Home Network
notepad
How could you take away my notepad. I have a lot of important information in there.
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Schedule for a coax installation
I need a coax installation please thank you
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Your Home Network
user_twk15 thanks for your update and patience. I'm glad service is now working properly! What upload speed are you now getting?
Ubiquiti UCI stuck at 40Mbps upload
I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl
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I have an old address at [Edited: "Personal Information"] I have a new address at [Edited: "Personal Information"] in Trenton, which I’ve used for over a year now and I am having trouble with my phone and I cannot login because it says that I am deac
my accoount
My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP
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@user_kwp9vr Thanks for reaching out. Xfinity will only notify you about the Yahoo migration if your Comcast email is eligible. There would be instructions on how to process that migration if you decided to do so. https://www.xfinity.com/support/arti
Scam Email? [Edited]
I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use
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With the new box I have to keep signing in to Utube ,Peacock and others. Once in a while when I first turn the TV on the picture is drawn in on the sides but I can turn it off and on again and it's OK. I did not have any of these problems with the ol
trade xg2v2-s for xg1v4
I requested new equipment and received 2 Xi6-T boxes. I have a 4k TV and need to trade old XG2v2-S for new XG1v4 and return one of the Xi6-T boxes. How do I do this?
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Thanks for looking into this, but I was finally able to get through The Iron Wall of Helpdesk and they finally (after talking to 5+ representatives who each tried to sell me your XB8 modem) uploaded "premium bootfile" and a day later it started worki
Ubiquiti UCI stuck at 40Mbps upload
I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl
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i cannot communicate by text or calls < I need help
my accoount
My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP
Question
my accoount
My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP
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Network
Hi user_3jci7i! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and please know my team is always here to support you. Just to be sure I understand, are you having issues with your Xfinity Mob
XfinityAmira
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my accoount
My services ae no longer working and I can only log into my old service address. I have changed cedit cards so ity may ne that, but your records show that was deactivated and I need his fixed ASAP
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