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IMEI checker returning false even with compatible device.
I need help with activating a device using my included year of data, it says the device is not compatible, but your website sells the same device and is officially stated as being compatible the device is a Motorola G and is carrier unlocked.
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Devices
H b o max is no longer showing up on my xfinity channels
I can no longer get HBO Max. When I try to get on h b o max, it wants me to sign into my provider.And then nothing happens.
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Xfinity Stream App
Billing
Subject: Dispute: Charges for Unactivated Service at Previous Address (Moved Feb 2025) Message: Hello, I am reaching out to request assistance with a significant billing error regarding a move that occurred in February 2025. I notified Xfinity of my move at that time, but it appears the old account
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Billing
user_qtxg92 Thank you for reaching out! I do apologize about the experience you had, this is definitely not the experience we want for you, or any of our members. When you called in initially, were you wanting to keep all 4 services, Xfinity TV
Completely Fed Up with Customer Service
On 2/18 I called to lower my bill from an astronomical $427.00 for cable/landline/1 security camera. I went from X1 Premier Quad Play to TV Plus. On this call the agent told me I needed a new gateway and that "I could easily install it myself" I knew better and stated I wanted a contractor to instal
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Complete Recovery Corporation Email
I recently canceled my service over the phone and the customer service representative asked if I'd be returning a flex TV box I had several years ago. I explained that I have lost the box and he said no problem and that he'd remove it from my account then proceeded to cancel my service. Now I am rec
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Customer Service
ethernet port
I'm using the xf1 gateway modem and there is an ethernet port in my basement that will not work with anything I tried connecting it to my pc, but nothing would happen not even a light I don't know if i need to activate it on the app or if you guys need to activate it.
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Your Home Network
Good afternoon user_66mbh8. I would be happy to look into this further for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
Issue activating new sim due to unreceived email verification code
I am using a shared family plan for my phone and my sim card broke, so I went to an Xfinity store to get it replaced. They replaced it and said I should be able to activate it on the app. I went on the app and went to Ready to Activate -> Start Activation, and a verification code was supposedly sent
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I am in the same boat. I canceled the end of January and have called four times! They tell me it has been cancelled each time. Once they said that they cancelled but when they tried to reach out to me to confirm, they couldn't get me and another mont
Account will not cancel!!!
I've called to cancel this service TWICE already and it will now reflect on my billing or account in the app. It has already been OVER A MONTH. I already overpayed the bill without it being prorated. I need help
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@XfinityChelseaB wrote: "... next to the bell icon ...' It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell" icon for notifications, but many posters are using
Data Usage
Have a question about data usage and the telemetry behind it. I received an email today that we have exceeded our monthly data usage for our Internet plan. Looking the data usage page on the website, all that is shown is the data usage in aggregate for the month. After talking with Customer Service,
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Account will not cancel!!!
I've called to cancel this service TWICE already and it will now reflect on my billing or account in the app. It has already been OVER A MONTH. I already overpayed the bill without it being prorated. I need help
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Your Home Network
Error code 00349
Trying to stream Have I got news for you to my TV get error code “Playback Issue :: TVAPP-00349” Same happens when I download program to my IPad and try and stream it to my TV
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Xfinity Stream Website
Diamond Member "Peacock Premium, on us" Activation Process
There seems to be no way for Diamond members to activate the free Peacock Premium reward. I have tried every suggestion in this support forum and find that the links to click on are not in my account once I log in. I also cannot send a direct message as suggested in a post from February 2026. I real
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Xfinity Stream Website
email problem
I have such a hard time getting into my email. Every time I try to log in to my email there is a problem.
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This is totally unacceptable that we lost NBC. I stream Xfinity from my home in New York and I can’t even get CBS. Why does my community pay all this money and not have two stations. Fix the problem as soon as possible or you’ll be losing more custom
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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@user_t52g4f My team is glad to hear you were able to get this resolved through a live chat, and we are always here if you should need us in the future.
order not confirmed
I spent nearly an hour on the phone with a Comcast employee about lowering my monthly internet fee and confirmed the change to a new plan. The new plan is not showing up on my account at all and I am worried that it didn't actually go through. What can I do to figure that out?
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how can i split my wifi so i can connect my printer
When I select split wifi and highlight the button and go to save it does not save the changes. Why?
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Your Home Network
You are welcome 😀, if anything else comes up do not hesitate to reach out by creating a new post on our Xfinity Communities Forums page.
Refund
While setting up new modem, I had a problem. Technician in Egypt could not solve problem over the phone, so she set up a home call with Xfinity. That tech solved the problem and did some changes to outside wiring. I was charged $100. Two calls to Xfinity were made. Was told I would get credit next m
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tomh15 Do you normally have your mobile data turned off? Is that when you're connecting to your home network?
Text only works by having mobile data on
My wife sent me texts while I was out. I have mobile data turned off. I did not get the texts until I got home and she texted again. I don't want text to eat up the mobile data. There was no graphics or data other than text. It didn't show as being an error and she assumed it went through. I shouldn
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Hello user_2867bi thanks so much for taking the time and sharing your experience here on our Xfinity Forums! We'd love to help resolve this issue fully for you so you don't get calls anymore. Please send a direct message by clicking the chat
XfinityAlfonso
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Complete Recovery Corporation Email
I recently canceled my service over the phone and the customer service representative asked if I'd be returning a flex TV box I had several years ago. I explained that I have lost the box and he said no problem and that he'd remove it from my account then proceeded to cancel my service. Now I am rec
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