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Remove cable lines from exterior
We are no longer Xfinity customers and would like the lines from our house to the pole removed
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Customer Service
@user_mdfb5v Thanks for confirming what you've done on your end to remedy this issue. I'd like to take a closer look at your account to see what we can do to troubleshoot this freezing issue you're experiencing. Please send a direct message by clicki
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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What email app are you using on your android device? (And what version?)
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
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Local CBS station in Detroit has black bars on all 4 sides of the image.
I'm trying to watch the 2026 PGA Championship on CBS in HDTV, channels 233 or 1062 in the Detroit TV market. I'm using an X1 and I also checked the Xfinity Stream app. The CBS HDTV channels have small black bars on all four sides of the screen. None of the other channels have this issue. I have rebo
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X1
Good afternoon zman25. I can certainly understand the concern if programming changes have impacted content you enjoy. Here is some additional information about the recent programming changes.
NFL Network
Get your act together XFinity. I've been a customer for years! You charge us the highest prices in the country. You could at least give us what we want! If not, I'll be cutting the cord!
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@XfinityCliff The android device gives me problems in my email app or web. Incognito mode does the same thing. "Try a device you've signed in with before. To help confirm its you, sign in on a browser or device you've used before Learn mor
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question
@user_mdfb5v ... yes, I've tried power cycling the cable box as well. Can't really watch an hour long program on Hulu through Disney plus app without it freezing completely at some point during a commercial break. It will always play the 1st commerc
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question
Change Account Ownership
Hi I am moving and would like to transfer my account to my remaining roommate. Same address. Please advise on how to do this.
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Your Home Network
@MattJ1 you are saying you get the same issue on the android device when using an email client on that device or the web browser on that device? Have you tried using the browser on the android in incognito mode?
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question
Hey there, sadcustomer2! Thanks for posting on our XFINITY Community forum. We appreciate your feedback, and we will forward this information to our team. We would hate to see you go as a valued XFINITY member.We hope you can reconsider by keeping in
Xfinity commercials on Xfinity Stream
For the past couple of weeks I have been subject to really awful commercials for Xfinity on Xfinity stream. I am shown three Xfinity commercials in a row on at least every other commercial break. As an Xfinity customer I am really feeling abused. Isn't it enough that I'm grossly overcharged, and cha
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user_68c436 Do you see a message icon in the top right corner next to the bell? You would want to select that to send the direct message.
Down cable
There is cable on ground that is still attached in the air! Don’t want kids to get hurt who may play near it!
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I see nothing that says direct chat and I am signed in!
Down cable
There is cable on ground that is still attached in the air! Don’t want kids to get hurt who may play near it!
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NFL Network
Get your act together XFinity. I've been a customer for years! You charge us the highest prices in the country. You could at least give us what we want! If not, I'll be cutting the cord!
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Customer Service
@XfinityJustinM I gave them another email, it doesn't ask for any other authentication, it just tells me to use a device I've used before which doesn't help me logon using any of my other android devices. The lack of authentication doesn't impede my
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
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alex.eecs, Hi! Thanks for taking the time out of your Saturday to reach out. You've knocked on the right virtual door. Over social media, we are a dedicated team of experts who are happy to help with modem replacement concerns. Great question.
Inquiry on old replaced router
I received this email Improve your connection with a new Xfinity WiFi Gateway – on us. Tap below and we'll ship it to your home with quick and easy activation instructions. A new gateway will deliver more consistent coverage, so you can experience reliable WiFi across your devices. Tap below to orde
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It sounds like Yahoo may be attempting to perform multifactor authentication, this is a security measure to ensure that only you have access to the account. This is a pretty normal practice and something most companies recommend doing. You could ask
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
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Concern moved here to the E-mail help section.
Accesing email on android
I can't access my email on android but after some work got it to work on desktop outlook.
Question

Hi user_a2id82! Thanks for taking the time to share this compliment on our Xfinity Forum. We would love to ensure we can share your compliment with Matthew. Can you please let us know which Xfinity Store location you visited? Thanks for your help!&
XfinityAmira
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Edited: Matthew
Thanks to Matthew, I was able to be in and out of the store very quickly with my new device in hand. I appreciate the service from the entire staff and overall it was a pleasant experience :)
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