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blufur1 Did you get a new remote with the new TV box?
Voice Control pairing not working.
I just got a new XI6 box and a remote. It all worked for a few days and now the voice control does not work. I tried the resetting and the three digit code of 981 to no avail. I can pair the remote to my TV and my receiver, but it does not allow me to get voice control. I can control channels and ev
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Greetings, @sheas19! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your trade-in credits, and I want to ensure
Device credit still not applied
I have yet to receive my device credit for my recently upgraded phone. I’ve had to pay the full monthly amount three times now and my current bill still doesn’t show the credit, which would mean I will have to pay another full monthly amount on 2/15/26, making that a total of 4. As for the current c
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I understand where you're coming from, @user_o1yrzv. We have a specific escalation process to follow in order to properly report issues like these to the correct team(s). If you are willing to help us document this feedback and send it up with a tick
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions o
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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outages
for more than 2 months my net goes out at least 10 times per day, sometimes more but never less....im not computer smart so please help without trying to send me a link cause i dont know what im doing!
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This does not work. I got a new Xi6 yesterday and the new box doesnt want to pair either. When working with AI, it says that the Xi6 is not implementing Bluetooth connection. One sympton is that the LED flashes when I hit the buttons.&nb
Voice Control pairing not working.
I just got a new XI6 box and a remote. It all worked for a few days and now the voice control does not work. I tried the resetting and the three digit code of 981 to no avail. I can pair the remote to my TV and my receiver, but it does not allow me to get voice control. I can control channels and ev
Question
Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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Customer Service
Device credit still not applied
I have yet to receive my device credit for my recently upgraded phone. I’ve had to pay the full monthly amount three times now and my current bill still doesn’t show the credit, which would mean I will have to pay another full monthly amount on 2/15/26, making that a total of 4. As for the current c
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Devices
Delete my community forums
I was trying to log on to xfinity and I didn't realize I was registering for the community room, please take me off and close this account. Thanks
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Getting Started
Thanks for uploading that picture and trying the steps I mentioned before. With the Wi-Fi extender powered down, did you reset your modem? If not, give that a try with the extender still powered off.
Cannot split bands
I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new
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I'm a professional software engineer and manager. I would not let something like this fly on my team. You can do better. This is a software defect due to a crash in your code.
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
Question
@user_rbzeq7 Are you able to call in and speak to an agent to manually take a payment rather than go through the automated option?
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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Hello, @user_vpdgsx thank you for reaching out over Xfinity Forums. I'd like to investigate the refund concern further and had a couple of questions that will be helpful when you have time to answer: - Was the refund regarding a device returned withi
Billing
I went to xfinity store was promised refund for mobile phone [Edited: "Personal Information"] and never received it
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Website, app and phone. All 3 are not allowing for a payment to be made or even attempted to be made.
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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Please send it to me phone. Thank you.
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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Just provide an opt out solution. End of story
New Xfinity Membership Rewards
I wish to unenroll from this new Membership rewards and there is no option to do so. I unenrolled from rewards and this new Membership Rewards is the same but there is no self service option or ability to do so. I only want internet nothing else without useless prizes or discounts on items I can't a
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Hello @user_v31pt5 Are you running into the same issue on both the website and our app?
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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@Doccos @XfinityAlfonso Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public
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Coda56 re-provisioning
Hello, we are only getting 600 down on 1gig internet service. Please help!
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