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delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
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Homescreen
How do I get back to my home screen it stuck on purchase video
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Xfinity Stream App
user_zrp2w6 Thanks for creating a post. Have you already checked to make sure the payment was successful and has been drafted from your bank account as well? Was it for the full past due balance that was showing at the time of the payment?
My Internet is paid and it's not coming on
Don't know why my Internet is still off when I paid it last night
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chrsb, Here are a few things to try: 1. Make sure you're using a supported browser. 2. Ensure your email program or device settings do not automatically delete messages from the server. 3. If you are using a third-party email client, we recommen
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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Warning: Deceptive Chat Practices and Unauthorized Account Changes ("Slamming")
I am writing this to document a serious issue regarding deceptive sales tactics and to request immediate assistance from an official Xfinity representative. Last week, I contacted Xfinity via the website chat with the sole intention of removing the HBO Max add-on from my account. I explicitly did no
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Customer Service
user_qh6qky Hey there! We are here to help to make sure the equipment was properly removed from the account and with anything else. To get started please send us a DM with your name and address to get started. To send a "direct message" / "private me
Remove owned modem from my internet account so I can sell the modem
Can customer service please contact me. I've upgraded to use Xfinity's modem/wifi router and would like to be 100% certain that all references to the previously used Arris SB6190 modem is removed from my account so that I can sell or give it to someone. I do not want the next person to have issues u
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I have this same problem. I need to have my old modem unregistered so that I can sell it. I don't see anything that says direct message on the forums page. Could you please send me instruction for how to do this? I've already
Remove owned modem from my internet account so I can sell the modem
Can customer service please contact me. I've upgraded to use Xfinity's modem/wifi router and would like to be 100% certain that all references to the previously used Arris SB6190 modem is removed from my account so that I can sell or give it to someone. I do not want the next person to have issues u
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@user_rldjdh I'm glad the wonderful executive expert was able to get the package concern resolved, and now you can enjoy the premium channels again. It was a pleasure working with you, and appreciate you giving our team the opportunity to help get th
Need Executive Support – Misrepresented Plan Change
I was misled by a Comcast agent into switching from my legacy Triple Play plan. I was told I’d retain all services and pay less, but I lost HBO, Showtime, TMC, and Netflix. I tried to reverse the change immediately, but Comcast says the legacy plan can’t be reinstated. I’ve escalated through [Edited
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My Internet is paid and it's not coming on
Don't know why my Internet is still off when I paid it last night
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Customer Service
Xfinity incompetent?or Unethical?
A few months ago I was convinced to switch to Xfinity Mobile. I was told that because my phone was old it could not be ported over but they would give me a free phone. It seemed like a good deal. Problem was that I was charged for the "free" phone. I called and was told it was a mistake, and I would
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Plan
@XfinityMatthew The steps i have taken was to replace my own router, previously it was a Arris surf something, but then i got the netgear cm3000 and for my Wifi i have a netgear Nighthawk R7450, and as for tech visits, i honestly cant remember when t
Upload Speed Dips below 20
So i had the 800 plan for almost a year, finally upgrade it to 1 or 1.2 gb plan but i love to livestream, but for some odd reason everyday at between 8pm est to around 1-2am est, i notice my dowload speed is below both of that and that made it hard on me to livestream, at and its genuinely i was goi
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user_7zhl46, Thank you for reaching out to Xfinity Support. I am sorry to hear you've been having trouble with your service. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do
Outage and unable to talk to representative
I’ve been without Internet for almost 3 days I work primarily from home. The app says that I am online, but my router is not activated when attempting to activate. I was told to contact the advanced customer support line when I contact that number it says there’s an outage in my area and that an age
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Outage and unable to talk to representative
I’ve been without Internet for almost 3 days I work primarily from home. The app says that I am online, but my router is not activated when attempting to activate. I was told to contact the advanced customer support line when I contact that number it says there’s an outage in my area and that an age
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Customer Service
Out of curiosity, will the Xfinity Forums still be available when emails transition over to Yahoo Mail?
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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Two separate voices on same show. One voice explains actions of characters. Second voice is normal. Do any of these pages help? https://www.xfinity.com/support/articles/video-description https://www.xfinity.com/support/articles/x1-voice-gu
Tv audio
Two separate voices on same show. One voice explains actions of characters. Second voice is normal.
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@XfinityAmandaB wrote: "... Our Next Generation (Genesis) network would provide up to 300Mbps download ..." Perhaps the employee meant to say "up to 300Mbps upload"??? Please be aware that there are 2 kinds of responses in this Forum: Replies and C
Slow upload speed single device tested
I have 1.0 GB down speed but only have 35Mbps upload speeds. I need at least 500Mbps upload speed... I need choices here... support cant do anything to change it, i call [Edited: "Language"]. it can be changed.,
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@rschap1 I understand that you would like us to come out and take a look at the coax, we definitely want to get a technician out and assist you, however as I explained in our DM, I need to authenticate you account first and need you to provide me you
Outage each evening same time(s) BUSY time(s)
For a few years now :( every evening about 9:30-10 pm EST our internet cuts out and becomes intermittently connected on and off. Xfinity has sent multiple techs and each finds a fault the the last one caused and should be all set now. Nothing improves. Call and Xfinity says service is fine. YEARS ag
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Yall have a customer service number
user_2ckdl2
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Reset homescree
How do I reset to my home page
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