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I am having the same problem and have spent time on the phone with xfinity and they told me to call Peacock. There is no live person I had to leave a message a week ago and have not heard anything back. I am still paying for the upgrade but not gett
Peacock premium plus not working
Upgraded on Xfinity but peacock is still showing the lower tier subscription
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wifi speed has slowed down for no reason
Hello my wifi Speed has been around 865 on avg for the last year as we are on an 1100 gbps plan but as of today it has dipped to 30 gbps which has never happened before .
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Your Home Network
Hi there, @user_thcp8c! Thanks for reaching out about unlocking the Pixel 6a. This link goes over unlocking your Xfinity Mobile phone, https://www.xfinity.com/support/articles/eligible-to-unlock-phone. Only account holders, Primary users, or Managers
Supposedly unlocked
Hi, I am having a device activation/carrier lock issue with a Pixel 6a hardware model. Frontline bots cannot assist. Looking to connect with an official employee to review the IMEI lock file. Thanks!
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We truly appreciate your patience @user_8f2eb4! I know it can feel frustrating when replies take a moment, especially when you’re seeing multiple agents responding. Things like shift changes, lunches, meetings, etc. can cause a specialist to go
Xfinity stream access to channels when traveling g
Need to know how to access channels like YES and MLB network when traveling g
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I can't even scroll on this page..
Unable to Verify Date of Birth
I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t
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Someone different has now replied.
Xfinity stream access to channels when traveling g
Need to know how to access channels like YES and MLB network when traveling g
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Hello @user_xc7u2z, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. It looks like our engineering team sent out a fix for this concern. Are you still having the same problem
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Hello @user_qnz8cl, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. It looks like our engineering team sent out a fix for this concern. Are you still having the same problem
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Assurant Replacement Phone Still Carrier Locked — Xfinity Says Unlocked
I need help escalating an Xfinity Mobile device-unlock issue involving an Assurant replacement phone. My original device was unlocked. Assurant subsequently provided me with a replacement Galaxy S24 Ultra, and the replacement device was carrier locked to Xfinity. I have already contacted Xfinity mul
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Network
user_052990. Are you still experiencing issues with the box?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
I am having a critical carrier lock issue on an inherited Pixel 6a device and desperately need assistance checking the IMEI unlock eligibility. Front-line chat bots cannot help non-customers. Could an official Xfinity Employee please reply here and i
Supposedly unlocked
Hi, I am having a device activation/carrier lock issue with a Pixel 6a hardware model. Frontline bots cannot assist. Looking to connect with an official employee to review the IMEI lock file. Thanks!
Question
I'm sorry to hear you're experiencing a similar issue, user_0c8g1w. Did you schedule the appointment already?
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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Hello XfinityChelseaB I've been communicating with XfinityThomasA and they are no longer responding. At one point they said: My troubleshooting reveals you will be unable to utilize the XFINITY Stream App while not connected to your personal XFINITY
Xfinity stream access to channels when traveling g
Need to know how to access channels like YES and MLB network when traveling g
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Hello VenkyH, thank you for reaching out here in our Xfinity Community forum. I would be happy to go over some options with you to try and save you money, I just need some account information best kept private. Please send us a direct message w
Internet promo expired, bill jumped from $65 to $94 - loyalty options?
Hi there - my promotional rate on my Xfinity Internet plan just expired and my monthly bill went from $65 to $94. I have been a customer for years and I also have Xfinity Mobile. AT&T Fiber is available at my address for around $35/month, so before I consider switching I wanted to see if there are a
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Hello @user_3wxu64, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further and check the tickets that have already been
Xfinity service representative cut my invisible fence wire
On July 7th, 2026, an Xfinity employee came to my yard to do repair work. They cut my invisible fence line. It cost $258.50 to repair it. I am still waiting for reimbursement from Xfinity. They closed my ticket and I don't know why. I supplied pictures and receipts. Why is it so hard to get reimburs
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@zacknotcody thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with getting your own router set up. Please send a direct message including your full name and service address, and we can g
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@user_1919 Not Accessibility/disability related. Moved to Customer Service.
Future Service Area
Hello! I would like to make a suggestion for a new area that could offer Xfinity. I’m from a small town in western PA called Franklin and I would love if Xfinity was offered here. I know that people in the city that’s right next to Franklin, about 8 miles down the road offers it so could it please b
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Wow, I am having a very similar issue to you, and I was really hoping you'd find a solution I could follow. I just got my gateway some days ago and after identifying the issue with a technician who came the other day, they just brushed it off as norm
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
Question
@user_49hrbg Thanks for allowing us to help with your charge concern. I'm glad we were able to adjust the fee as a one-time courtesy. You will see the adjustment on your next statement online or through our Xfinity App. If you need anything else, don
XfinityDilary
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tech fee
hello i requested a replacement modem, got sent the wrong one. got sent the replacement and it started overheating. they said they needed to send a technician so they can replace it right then and there because it had been over a month for me to finally get the correct modem. i was told i would not
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