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TV quality
Your quality of programs is so bad I don't need your TV any longer.
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Customer Service
My modem has been power sycled 3 times this week. My S34 modem is not the issue. It and my RT-BE96U router are one year old. I purchased them because I thought that my constant resets were due to faulty equipmen. The cable from the drop to the modem
Upstream Noise Causing T3 Timeouts & OFDMA Profile Drops (Daily Pattern)
Symptoms Repeated T3 timeouts (never T4) OFDMA profile flapping between 10 ↔ 11 ↔ 12 Occasional CCAP commanded power mismatch warnings Short upload freezes during noise bursts OFDMA always relocks afterward No downstream issues at all (SNR 40–41 dB, OFDM PLC 42–43 dB) My upstream transmit power stay
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06/04/2026 02:13:52 Notice Successful LAN WebGUI login from 24.18.116.43 on 06/04/26 at 2:13 AM 06/04/2026 01:58:04 Warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW 06/04/2026 01:58:04 Warning
Upstream Noise Causing T3 Timeouts & OFDMA Profile Drops (Daily Pattern)
Symptoms Repeated T3 timeouts (never T4) OFDMA profile flapping between 10 ↔ 11 ↔ 12 Occasional CCAP commanded power mismatch warnings Short upload freezes during noise bursts OFDMA always relocks afterward No downstream issues at all (SNR 40–41 dB, OFDM PLC 42–43 dB) My upstream transmit power stay
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Xfinity Hime
My xfinity home doesn’t work. I cannot connect. The app is asking g me to sign in but it won’t let me.
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Xfinity App
I wish that it actually mattered enough to them to fix this nonsense. Week after week I go and there is nothing left, literally nothing but so called discounts usually from mobile, and I've already had 2 horrendous experiences with them. There is alw
Diamond tier Membership program
Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu
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Xfinity support
I need to speak to a human about the lack of internet I am receiving due to outages every single night and the inability to speak with customer service due to the AI gatekeeper.
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Customer Service
Outage every single day - EXTREMELY DISAPPOINTED
There has been a “planned” outage in my home every single night the whole week. From midnight to about 5am. I need to work from home past midnight as well and this is seriously impacting my work and productivity. This is not the first time im having issues with outage - pretty much every month. Not
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Your Home Network
Accountability
As a customer, If I say that I’m gonna pay a bill on a certain date, am I expected to honor that arrangement or only do it if I want to. I believe that it’s fair to say from both a customer and company standpoint point that generally it’s gonna be expected for me to pay the agreed upon amount or suf
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Billing
Netgear CM3000 only getting 40 Mbps upload speeds
I replaced my xb7 xfinity modem because of slow upload speed. I installed the Xfinity recommended CM3000 today but my upload speeds remain unchanged and only reach a maximum of 40 Mbps
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Your Home Network
you might want to contact peacock first, but the answer might be to cancel your peacock subscription then sign up again. originally when I had peacock as part of my gig internet and it expired I was going to switch via my diamond status and that was
Any solutions for: Your Xfinity account is already linked to another Peacock account
I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account?? I get
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10-second latency spikes to Riot Games (Valorant) - routing issue at Independence, MO node
Hello Xfinity Support, I have an open ticket regarding latency spikes I'm experiencing while playing VALORANT. The spikes last under one second, reach 90-250ms, and occur exactly every 10 seconds. I've done extensive troubleshooting: Ran PingPlotter traces to Riot's servers Confirmed my home network
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Your Home Network
$15 activation fee for streaming device
I just signed up for internet. 5 year, $40/mo for 300 speed. It said the device was "free" so I added it, not realizing they would charge an activation fee. I dont need the device and will never subscribe to content. I want that $15 refunded. Also I was charged a $125 "deposit". What does that cover
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Your Home Network
Having the same issue with upload latency under load. Ran tracert from the cmd line and it appears to be the first hop. Definitely impacting gaming negatively.
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Someone is on my account
How do I remove other users from the primary role or viewier account? I believe someone put password tracker on my phone and has other equipment signed up to my gateway as well. Would like them removed
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Your Home Network
Screenshots attached
Free peacock won't activate
We have tried try to activate our free Peacock Plus benefit as Diamond members but keeps saying already redeemed. Both Peacock and Xfinity customer service have been no help!
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Thanks for your reply. I have screenshots but not sure how to attach them to this comment.
Free peacock won't activate
We have tried try to activate our free Peacock Plus benefit as Diamond members but keeps saying already redeemed. Both Peacock and Xfinity customer service have been no help!
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@user_tnpvi5 Thanks for reaching out to us, as a customer myself who works from home, I understand the need to have a stable working connection. Service interruptions can happen for many different reasons, but once those do happen our techs are wor
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Xfinity support
I need to speak to a human about the lack of internet I am receiving due to outages every single night and the inability to speak with customer service due to the AI gatekeeper.
Question