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New Gateway bought, only blinks yellow light
I got this Xfinity Gateway yesterday at around 5:00 EST, during an outage. Obviously I wouldn't have tried using it if I had known beforehand. I plugged it in, went through the hoops, but never actually connected it with my phone. The white light went away, after I was asked to name my WiFi. Reset i
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Your Home Network
Got the following speedtest samples from yesterday: * **Yesterday, 7:11 PM:** 351 Mbps download / 117 Mbps upload* **Yesterday, 8:02 PM:** 360 Mbps download / 88.8 Mbps upload* **Yesterday, 8:05 PM:** 357 Mbps download / 61.6 Mbps upload* **Yesterda
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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my unread messages are not showing as bold on the web
As of last week, all messages are shown as read? Unread are not BOLD FACE
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have you got any resolution yet? im experiencing the same issue, exact same thing.
Subject: Formal Complaint Regarding Misrepresented Xfinity Mobile Plan and Billing
Am writing to file a formal complaint regarding my Xfinity Mobile account. In March, I transferred my family's four mobile lines to Xfinity Mobile after being assured by a sales representative that I qualified for a premium yearly plan costing approximately $80 per month for all four lines. I agreed
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billing
Getting billed for "professional installation" which I never had. $100!! How do I actually reach a person to speak to?
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Billing
user_7a6lw0 To sign up for new offers on an exsisting active account you just need to log into the website or app, and click "Manage my plan" under the services tab. That should list all promotions available for signing up for at any given time. Shou
Promotional Gigabyte internet
Hello, I saw there was a promotion plan for fiber internet for $70 per month. I'd like to apply for that.
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How do I sign up for it? It seems incredibly difficult to get customer service at Xfinity. At least on the website or app.
Promotional Gigabyte internet
Hello, I saw there was a promotion plan for fiber internet for $70 per month. I'd like to apply for that.
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user_7a6lw0 Thanks for reaching out to us today about a promotion you found online. Were you having trouble signing up for it online or through the app that requires or direct assistance, or just wondering how you would sign up for it through them? &
Promotional Gigabyte internet
Hello, I saw there was a promotion plan for fiber internet for $70 per month. I'd like to apply for that.
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user_a0f600 There was truly never a DM that we show that was sent. If you follow the steps I provided in the last comment you can send one over to us. We are able to see the full interaction history, and I am showing we invited you to direct message
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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Promotional Gigabyte internet
Hello, I saw there was a promotion plan for fiber internet for $70 per month. I'd like to apply for that.
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Customer Service
user_kwibf8 I can assure you that is never the experience we want you to have. Our team would love to help investigate this situation. Could you please send our team a direct message with your full name and full address? Our team can most definitely
Tv now
I just spent an hour and 30 minutes with the Xfinity rep who totally lied to me and talked in circles. It’s one of the worst experiences of my life with a rep.. I asked repeatedly if my local channels would be included. I told him it didn’t make sense. my bill was going down this now. I said local c
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Purchasing an Internet Plan
Hello, I am interested in purchasing an internet plan, but am met with a screen that says "We're sorry. Please contact us and one of our friendly and knowledgable representatives can help." Would I be able to be put in contact with a representative, so I can purchase something or know what is wrong
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I keep trying to add a bank account to pay my bill and theres constantly an error. Ive tried redownloading the app and clearing the cache on web browser but no luck. Note: This comment was created from a merged conversation originally titled Adding a
Entering bank information when paying not going through
Im trying to enter my bank information to pay my bill but Xfinity is not accepting it.
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Gateway Install
No internet after installing Gateway. TV initially showed instructions to add router pass, but would not recognize it.
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Your Home Network
Greetings @user_j03lg6,There are so many factors that could be impacting a network, it would be hard to guarantee the root cause of the issue without a closer inspection. You are right to expect the previous experience that you had at your last apart
Verizon corrupting building internet?
I had Xfinity for 10 years in my old apartment. I moved to another apartment in the same building. The previous tenant had Verizon as evidenced by the equipment left behind. Since moving (May 4), I've had several occasions of randomly losing internet. This NEVER happened in my old unit unless it was
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@XfinityTommy I dm'd on Sunday. Never heard back.
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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I have two emails (one business, one personal) and a separate business client with comcast email. We are receiving daily SPAM email saying it is time to transition - but nothing with the "official Xfinity logo." Several times a week the emails
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email migration
Am I required to transition Comcast email over to yahoo? If so, when is the cutoff date? Who stores my email data when I migrate - Comcast or Yahoo? Will comcast email system eventually be phased out, eliminating access altogether, except via Yahoo email? If I don't migrate now, will I eventually lo
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