Xfinity Community Forum

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Wifi

My WiFi is currently not connecting

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Devices and Equipment

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Pennylj thank you for using the Xfinity Community Forums page to reach out regarding your missing technician. Have you received an update related to the absence of the technician by chance such as a delay or reschedule? You can actually check on the

XfinityMarcus

commented

8 minutes ago

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P

Live agent

tech suppose to be here. Please live person

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mohammed, my savior

i recently had a discrepancy with my wifi bill, and mohammed, the man the myth the legend came to my assistance. this man was the most respectful, patient worker i've ever had the honor of speaking to. it's a shame the survey pop up never showed up, but i had to at least leave a review. now my wifi

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Xfinity Compliments

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WiFi not working

My WiFi is not connecting

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Devices and Equipment

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We appreciate you reaching out to us here in our community, @user_tn1kxp. We're sorry to hear your Xfinity Rewards status hasn't updated after getting approved for military status. Are you sure you're logged in with your Primary Xfinity ID? Here's: h

XfinityLinda

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15 minutes ago

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Tier Status update

I recently confirmed my military status and received an approval email towards the end of June stating my tier status would be upgraded to platinum but my status remains gold?

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Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?

As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and

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Your Home Network

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Good evening @user_lwjvpg, and thank you for reaching out on our Community Forums regarding your mobile billing concerns. We appreciate you bringing this to our attention. We're happy to assist with getting a ticket submitted to our Executive Mob

XfinityAlyssaA

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40 minutes ago

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Mobile Promo Erased After Move — Overcharged $40/mo Since October & Stuck in Support Loop

Hello, I am writing to seek assistance from an Xfinity Support corporate representative to resolve an ongoing, highly frustrating billing issue with my Xfinity Mobile account. Issue Summary: I had an active promotion for a free mobile line ($0.00/month) for 12 months. In October, I moved residences

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DM sent. waiting on a reply now

user_gounyh

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41 minutes ago

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Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

Question

If you are having troubles @user_nsw6wv, we recommend visiting our 'How to: Direct messaging within the forum' support page on steps to send a message.

XfinityDemitrius

replied

43 minutes ago

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What can I do about excessive trimming of my Hemlock tree by Xfinity

After 40 years of a cable line attached to my house with no service since it was owned by TCI, Xfinity decided to cut my Hemlock excessively. Limbs that were no where near the abandoned lines. They had been asked repeatedly to remove the lines since we got service because they buried the new line. T

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Tier Status update

I recently confirmed my military status and received an approval email towards the end of June stating my tier status would be upgraded to platinum but my status remains gold?

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Customer Service

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Mobile Promo Erased After Move — Overcharged $40/mo Since October & Stuck in Support Loop

Hello, I am writing to seek assistance from an Xfinity Support corporate representative to resolve an ongoing, highly frustrating billing issue with my Xfinity Mobile account. Issue Summary: I had an active promotion for a free mobile line ($0.00/month) for 12 months. In October, I moved residences

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Billing

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Thank you for letting us know @user_gounyh, I would like to see what is going on with the account. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon locat

XfinityAbby

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50 minutes ago

to the conversation:

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Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

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ive gone throught the troubleshooting steps 3 times in the past 3 days

user_gounyh

replied

54 minutes ago

to the conversation:

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Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

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yes i have talked to 2 different people who both times said it had been fixed. ive used the assistant, and basically say im going to cancel to even talk to anyone and ive spent hours on thew phone trying to solve this issue, which is supposdley solve

user_gounyh

replied

55 minutes ago

to the conversation:

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Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

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Hello @user_gounyh thank you for reaching out on our community forum! I know how frustrating it can be when your internet is not working properly. Have you attempted any troubleshooting steps with the Xfinity assistant? Also have you rebooted the mod

XfinityAbby

commented

57 minutes ago

to the conversation:

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Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

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Antenna Tv is an over the air local in your area if they probably switched affiliations from Antenna TV to nosy TV which sounds like the talk show channel. you're speaking of. Unfortunately when local channels switch their affiliation Co

stevebpsf

commented

58 minutes ago

to the conversation:

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Antenna TV channel

I was very disappointed last summer when Xfinity removed my favorite TV channel, Antenna TV. It is now a station with no classic TV shows. It is only plays reruns of talk shows in the 1990s! I called Xfinity and they apologized for my loss. Two months later they raised my rates. I had been watching

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minutez Thank you for reaching out so we can help you troubelshoot the error you're getting on the Xfinity Stream Portal: https://www.xfinity.com/learn/digital-cable-tv. What browser are you using? What troubleshooting steps have you tried so far?&nb

XfinityEmilyB

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59 minutes ago

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Streaming error on a Win PC wants me to clear cache TVAPP-00114

Trying to sign into streaming on a win 10 desktop PC. Get the TVAPP-00114 error message. Have done the clearing of caches and reinstall of Chrome with no luck. This just started last week. Also cannot sign into email. I do get streaming access and email through my laptop.

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There's no chat icon

user_nsw6wv

replied

1 hour ago

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What can I do about excessive trimming of my Hemlock tree by Xfinity

After 40 years of a cable line attached to my house with no service since it was owned by TCI, Xfinity decided to cut my Hemlock excessively. Limbs that were no where near the abandoned lines. They had been asked repeatedly to remove the lines since we got service because they buried the new line. T

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Will someone assist me with the issue?

user_db7v7o

commented

1 hour ago

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Trade in devices

I have upgraded my iPhones with 2 trade-ins. and I input all the conditions when doing the trade in online. They both got accepted. Now one is credited, but the other one gets returned to me without any explanation. The phone condition is similar to the one and I gave the true answer to all the ques

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Latency issues since upgrade never had before thinking about switching providers

Had xfinity for 5 years and recently upgraded my device, got a new modem followed all the steps, called and talked to three different people who had fixed it but after 1 day I’m having to call back for more latency issues and random disconnections. Frustrated to the point of just do connecting servi

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Customer Service

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