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Tech visit survey
My internet and cable service was out for 24 hours from approximately 2:00 PM EST on March 2 until the March 3. A technician visited on March 3rd, and found that someone from Xfinity had disconnected the cable from the street to my house, and had put a terminator in its place. The tech reconnected i
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Customer Service
@XfinityVictor No I am all set, thanks
Spam filter keeps blocking legitimate email sender
The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward
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It's been unusable for YEARS. Many have been complaining about it for YEARS. Sort it out! I can't even view my account or look at my bills. This is completely unacceptable.
Website
Every time I am forced to use the Xfinity website, I get so frustrated I just want to scream. It takes FOREVER for pages to load. For an INTERNET COMPANY with over 32 MILLION CUSTOMERS, you have the absolute worst and slowest website I have every visited. I have never seen a website load slower, eve
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Unable to buy a new phone since I moved
Good evening, I have been a very happy customer with Xfinity for several years now. I discontinued my Internet service in New Mexico last July 2025 due to the fact that you guys did not serve East Texas. I however kept my cell phone service with you because I appreciated the cell phone service and I
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Accessibility
Good evening @user_16nma9, and thank you for reaching out on our Forums, we appreciate it. I'm sorry to hear you are having trouble watching Landman, what error codes or messages are you experiencing if any? Are you having trouble with any other prog
Landman
Trying to watch Landman on paramount plus with Xfinity . Doe not work even though I pay for paramount plus with showtime.
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Port Forwarding on the App says "Something went wrong"
Trying to port forward on the app, every time I try it says something went wrong, these settings couldn't be updated please try again later
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Your Home Network
Need to set up an appointment
Just got a new Now internet box and not able to activate it.
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Customer Service
Thanks for reaching out @user_d1mpvh! We may need to open a serviceability request with our local construction team since these are brand new duplexes. I also noticed you’ve already sent us a DM. Please be reminded that sending unsolici
New duplex!
Hello, I am moving at the end of the month and I was told Xfinity services the area (literally everyone else around has Xfinity) these are brand new duplexes. I have spoken to the property manager multiple times and he insists I reach out to Xfinity but Xfinity keeps telling me no! Xfinity is the on
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user_8scnzr What brand of TV do you have?
Wi-Fi
My WiFi is working on my devises except my main tv it will not connect. I thought it may be the tv but it connected to my phones hot spot and worked perfectly and my I pad hot spot . I have rest the router and the tv I unplugged router and powered it back on everything connecting except the main tv
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Comcast router Admin Tool access disabled.
Comcast router Admin Tool access disabled, any intelligent reason? Comcast customer service do not know how to activate router Admin Tool remotely. I have question. Can WiFi and remote internet access to Admin Tool be disabled on Comcast routers? The new way of managing router using WiFi instead of
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Your Home Network
New duplex!
Hello, I am moving at the end of the month and I was told Xfinity services the area (literally everyone else around has Xfinity) these are brand new duplexes. I have spoken to the property manager multiple times and he insists I reach out to Xfinity but Xfinity keeps telling me no! Xfinity is the on
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Customer Service
Mobile shipping problems/refund–no solution
Today is 3/5/26, I have been communicating with Xfinity mobile since 2/24/26 about the wrong shipping address for an Apple Watch promo that I attempted to redeem. I have went to 2 separate locations, made at least 5 phone calls, one even through the store for more “efficient” help and STILL HAVE NOT
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Devices
ABC station pixelating
What's going on with ABC? All 3 ABC stations acting up with pixelation and buffering.
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X1
@user_wykg78 Thanks for being part of the Xfinity family. We are excited that you have chosen us as your service provider. I do apologize for any inconvenience this has caused you, and I will be more than happy to assist you today. To further assist,
Frustrated with loops in chat, the app, and the phone
I reached out earlier today to switch my service between units in the same building. They said they would have to charge me $100 to send a technician. I let them schedule an appointment. I went back to chat though because I wanted to know why just switching units would cause an issue where I couldn’
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Hello @user_40fiw5, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Internet Download, Upload, and Latency Speeds Consistently drop to below usable levels from 7pm till past midnight every day
I've been having an issue where the download, upload, and latency speeds consistently drop to below usable levels every night, and only during the night. I've gone through the AI chatbot troubleshooting steps multiple times and it constantly sends me a back on a loop of restarting gateway and tellin
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At this time, our online Chat center is closed. Please reach back out to us during normal business hours, Sunday-Saturday, between the hours of 6:00 a.m. and 1:00 a.m. Thanks for choosing Xfinity.
XfinityCarolyn
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Unable to buy a new phone since I moved
Good evening, I have been a very happy customer with Xfinity for several years now. I discontinued my Internet service in New Mexico last July 2025 due to the fact that you guys did not serve East Texas. I however kept my cell phone service with you because I appreciated the cell phone service and I
Question