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Also experiencing this issue. Following. Please advise.
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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@XfinityJustinC done. Thanks
WOULD NOT FOLLOW THROUGH WITH AGREED PLAN
I am extremely frustrated with Xfinity Customer service. I have screen shots of an agreed upon plan for my account. The chat logged out while I was trying to fill out the paperwork and I had to start over with s second rep. This rep ALSO told me they could do the same plan and started the process. T
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Details from a closed ticket
I would like to receive the detailed notes from the last technical support visit to my house to address problems with our service, date of July 22, 2026. The technician was Sam Grove, #3492.
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Customer Service
Store Complaint Bourbonnais Il Location
I would like to file a formal complaint against the assistant manager named Nancy, located at the Xfinity store in Bourbonnais Il at 1690 IL-50 Suite B, Bourbonnais, IL 60914. On 7/23/2026, my elderly mom and I entered the store and requested a replacement remote for our cable box. The workers excha
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Customer Service
Billing increase 8/26
Just got off a 35+ minute chat after Xfinity live agent just stopped responding. I asked a simple question as to why my next August bill is $16 higher than July for 2026. Put in a call and got on a "call back queue within 10 minutes "- 40 minutes ago. What is up with Xfinity's severe degradation of
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Billing
I think it is, because I can access via one TV box, but not the other. Web access is also fine.
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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My incentive not working
Hey, my incentive activation code isn't working. How can I get another. The card isn't expire yet.
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Xfinity Compliments
@user_330tb2 thank you so much for the additional information, and the concern being with a new internet promotion based on the prices you provided. We're always looking for ways to improve as a company, and I'll be able to locate the agents you were
WOULD NOT FOLLOW THROUGH WITH AGREED PLAN
I am extremely frustrated with Xfinity Customer service. I have screen shots of an agreed upon plan for my account. The chat logged out while I was trying to fill out the paperwork and I had to start over with s second rep. This rep ALSO told me they could do the same plan and started the process. T
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Hi there, @ws6bonnie. Thanks for reaching out to us here on the Community forum and sorry to hear you're having trouble signing in. In order to assist, could you please let us know what happens when you go to sign in? Are you getting an error message
Sing in help needed
I can’t log into my Xfinity site, I have tried everything I could think of and I still can’t get to emails
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5 people refuse to answer the same question and leave chat instantly
This live chat doesn't help at all. It's vague answers with no confirmation, or they leave the instant I ask for official confirmation. I purchased their service 3 days ago, the router is not receiving a connection, the support chat said the soonest appointment is 6 days from now, I can't wait that
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Customer Service
@user_plqlgq Thank you for bringing this to our attention. If the drop line has become disconnected from the pole, and you’re seeing a blinking orange light on the gateway after replacing equipment and troubleshooting, that would point to an is
Orange cable disconnected
My internet has stopped working: blinking orange light on gateway. I did normal gateway troubleshooting and then replaced the Xfinity gateway with another from Xfinity. That didn’t help. I recalled that my outdoor cable line runs on the ground through a vacant lot next door. I took a look and that o
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Hi there @user_furmnb Thank you so much for reaching out on our Xfinity Community Forum about your community mailer concerns. I'll be happy to assist. Please try the steps below and let me know if this is helpful. Unsubscribe
How do I stop getting notifications from community mailer?
I keep getting community mailers from one question that I submitted. These are a nuisance and I get multiple messages every day from other people that are commenting. How can this be stopped. I do not want to stop other communications I get from Xfinity/Comcast
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This would be the box on the ground
How do I report a damaged Comcast utility box
The Comcast box in front of my house is tilted back at an angle with wires hanging out of it. It is also rusty. How do I request this gets repaired?
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Hi there and welcome to Comcast @user_m4q4bx. Thank you so much for reaching out to us regarding the utility box. Now is this the lock box on the side of your house wall or is this box on the ground?
How do I report a damaged Comcast utility box
The Comcast box in front of my house is tilted back at an angle with wires hanging out of it. It is also rusty. How do I request this gets repaired?
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Gigabit X10 serviceability
I'd like to get a ticket going to see if my area is serviceable. Can anyone tell me how I can do that? Thank you
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Customer Service
Yes. This happened today so if you can see them-they are there. Two people offered the $55 per month option. The first time I was signing the paperwork when the chat logged off. The second time we didn't get to the paperwork because it was saying an
WOULD NOT FOLLOW THROUGH WITH AGREED PLAN
I am extremely frustrated with Xfinity Customer service. I have screen shots of an agreed upon plan for my account. The chat logged out while I was trying to fill out the paperwork and I had to start over with s second rep. This rep ALSO told me they could do the same plan and started the process. T
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Hi @user_a8w5bt,Your level of zoom on your browser could be impacting your visibility of the send button. On most browsers you can simply hold the CTRL key and click the minus key simultaneously to reduce your zoom. Can you please circle back to let
lIVE CHAT
In my comcast email I write a reply to someone and there is no send button for my reply
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We had having issues with spend and sustained connectivity. Please help and check our service Note: This comment was created from a merged conversation originally titled WiFi speed and connectivity
user_wexzj0
commented
6 minutes ago
to the conversation:
0
1
Internet WiFi
We are having issues with internet WiFi dropping and the speed. Please help
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