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Hi @XfinityCliff, I'll go ahead and send a direct message. Thanks for the reply!
[XB8 Gateway] 1 Gbps internet: Problems with ethernet connection. Random online gaming disconnections, random slow speeds. WIFI is fine.
Hello everyone! This problem has completely stumped me. I have upgraded my home internet plan from 500 mbps to 1 gbps, and along with that came a new XB8 gateway replacing my previous XB6. I have never hardwired my PC to the previous gateway as WiFi sufficed with speeds reaching close to my previous
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Account Speed Issue: 2000 Mbps Next-Gen Tier Capped at 1000 Mbps Downstream
I am on the 2000 Mbps downstream / 300 Mbps upstream Next-Gen speed tier. Up until recently, I was successfully getting full speeds over 2000 Mbps.Currently, my download speeds are hard-capped right at 1000 Mbps, while my upstream remains perfectly intact at 300 Mbps.To isolate the issue: I ran the
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Your Home Network
Hello user_b2b500, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and we're ready to help. Have you tested your connections, both physical and wireless? Is this a camera you got from Xfinity?
Live feed on camera
After a few moments of watching live feed my camera will freeze in that position and if somebody walks up my driveway, the camera will not pick it up. What can be done to fix this problem?
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Hi there @MyAppleFamily! The $35 All-in Tablet & Watch Plan credit is strictly for customers on our latest price plans, meaning it is not available on older plan generations. Here's more information below.How do smartwatch plans work with Xfinity
All-in Tablet & Watch Plan credit
I’m looking at adding some additional watches and tablets to my account, but I’m on the previous mobile plans I’ve been told that’s called the GEN5. When I search on the website, it makes it looks like The all in tablet and watch plan credit for $35 is for any account, but I’m trying to get clarific
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We appreciate you taking the time to post here on the community forums, hrannar! We'd be more than happy to look into your concerns! Please send us a direct message with your full name, name on the account (if different), and service address, and we'
Attempt to Resolve Billing Issue and Unresolved Fraud Claim
I am requesting assistance from an Xfinity representative who can review my existing fraud complaint, investigate continued billing after my mobile number was transferred, and help bring this unresolved matter to a conclusion. If you need me to provide the Fraud Claim Number, let me know. Before beg
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Hello user_lcxyon, thank you for reaching out here in our Xfinity Community forum. Payment arrangements do not always reinstate your service. There are a few reasons why that is. Without sharing personal info, was your service already off when you ma
Payment arrangements
I set up a payment arrangement earlier today. Does that not qualify to turn service back on
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Peacock reward missing
Hi, I’m a diamond member and got an email a while ago that I get peacock premium at no charge. I claimed it but where I’m to go to activate it, there’s no peacock tile with activate button. Any ideas?
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Xfinity Stream Website
Can’t view shows recorded from another tv in the house and always have been able to.
Recording programs
When recording shows can’t view in another TV in the house and always have been able to until yesterday
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Recording programs
When recording shows can’t view in another TV in the house and always have been able to until yesterday
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Channels and Programming
Thanks so much for letting us know about this! You are completely right, that cover should not be off and exposed to the elements like that. We will be more than happy to get a ticket created to get this sorted out @user_t068oa. Send our team a direc
Damaged Junction/Pedestal Box
Just walking outside the house and I noticed that this junction box is looking damaged and I'm sure that covers not supposed to be off and exposed like it is. This is located between the houses [Edited: "Personal Information"] and [Edited: "Personal Information"] Connecticut.
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Moved here.
WiFi cut off too early
I talked to someone today to cancel service however I needed the service up until November 9th. After hanging up the WiFi/internet was no longer working. I need it restored until November 9. Thank you
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@XfinityKei The newer recordings are working without audio drops. The older recordings (Decker, ch 104, 10/6) still have numerous audio drops.
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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Yep, having the same problem. It is a flaw on the wireless boxes. Xfinity needs to figure out what the problem is. My other box that is wired to a cable connection does not have this issue. Get it resolved Xfinity. Why pay for a device that h
3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha
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Hello user_npe6t7, thank you for reachingout here in our Xfinity Community forum. We are sad to see you go, but we will, of course, assist you with your request. To do so, we will need some account information we do not want made public for your prot
Request to Cancel Xfinity Internet Service
I am requesting immediate cancellation of my Xfinity Internet service. I do not wish to receive a phone call or discuss retention offers. Please process my cancellation request in writing and provide written confirmation of the cancellation date and any remaining balance. Please also provide instruc
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Replace tv with streaming plan
I want to replace my “popular tv” cable tv plan with one of the streaming plans. I want to retain the internet plan I have now. I do not want any cable services, including bundle deals with cable.
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Channels and Programming
Thank you for providing such thorough details and confirming that you've already checked your storage, filters, and safe-list settings @user_jz69zx. Because this involves missing emails that are not even landing in your Spam folder, we would need to
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email problems
Some legitimate incoming emails, including password resets and contractor correspondence, never appear in Inbox or Spam. This has happened intermittently for approximately six months. I have checked storage, filter rules, blocked senders, and safe-list settings. Comcast now retains copies of forward
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