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Last time I checked in here, switching to Yahoo was still optional. Has that changed?
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Refund
I am a college student and was using xfinity internet at my college apartment and before it was time to move out about two days before my xfinity bill was due I canceled my service. They charged me the full $56.39 instead of the prorated amount which should have just been $34.57. I called and chatte
Question
NFL Network
Why am I still being charged for the NFL Network and Redzone when Xfinity is no longer offering it for viewing? Seems like theft. What is the status of those negotiations?
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Channels and Programming
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
No wifi for 4 days and 5 calls so far
A tree fell in our back yard monday around 5 pm it completely knocked all of our power and internet. We got the power back tuesday morning which is when we realized the antenna was fallen and the lines are hanging on the ground so my mother called tuesday they were supposed to come wednesday 8-12 it
Question
Good afternoon user_x922j0. I can certainly understand your concern, and will be happy to assist further. With cancellation requests if a new or existing customer incorrectly enters an address, it can generate a communication such as what you describ
Unjustified price increase
I got an email saying they got a cancellation request, which I never sent, so I called to tell them I hadn't submitted one. The agent reinstated my service, but the price was higher. I told him I wanted to go back to my old contract since I hadn't submitted a request. I'm really upset because I didn
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Will the 1st generation XE1-S wifi pod connect to my XB8 gateway?
Will the 1st generation XE1-S wifi pod connect to my XB8 gateway? If I purchased from a previous xfinity customer can I still activate them?
Question
Unjustified price increase
I got an email saying they got a cancellation request, which I never sent, so I called to tell them I hadn't submitted one. The agent reinstated my service, but the price was higher. I told him I wanted to go back to my old contract since I hadn't submitted a request. I'm really upset because I didn
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Customer Service
Thank you for your time today. I'm so glad you were able to get the call back you wanted to get things handled. We are here and always willing to help. Take care!
Rescheduling callback
I need to reschedule a callback that's set for tomorrow morning. The link in the schedule confirmation email only has an option to cancel or schedule, but after clicking "Cancel" there is no email telling me it's been canceled. Is there a way to reschedule? I couldn't find any direct messaging icon.
Question
DM sent! Thank you Benjamin!
Netgear CM3000 not getting right upstream config
I'm on the 2GB UP\Down plan which supports 250 Mbps upload with a customer-owned modem. My Netgear CM3000 is mid/high-split capable, but it's only receiving a low-split config: four ATDMA channels, no upstream OFDMA lock. Anyone know how to get the right config pushed to my modem so I'm not locked a
Question
user_m1hszx We’d like to make sure the request has been opened to the appropriate local team for review of the property boundary, cable depth, and relocation requirements. Please send us a direct message, so we can collect your location, and co
Removing and relocating cable line
In March 2026 Xfinity ran a cable in front of my yard for the neighbor without our permission.April we got a survey and was red flagged. We hired an attorney and opened a ticket.its been a while and they say there coming in 3 days to pin it and have it removed. We had no such luck. The cable is unsa
Question
Have not received any answers on how this problem can be resolved
Removing and relocating cable line
In March 2026 Xfinity ran a cable in front of my yard for the neighbor without our permission.April we got a survey and was red flagged. We hired an attorney and opened a ticket.its been a while and they say there coming in 3 days to pin it and have it removed. We had no such luck. The cable is unsa
Question
@user_x7a60b Thank you for reaching out to us regarding your concern with this technician visit fee via Forums. We'll need to move into a private setting to discuss account specifics and figure out a solution to this internet issue you're still exper
How do technician fees work? Blindsided by $100 fee and visit that did not resolve our issue
We have been having issues with our connection dropping and reached out to xfinity to resolve - they sent a technician to our home who swapped out our gateway and told us that it was a faulty gateway with a poor fan cooling system. We were even advised by the technician to reach out to a manager at
Question
nickg2077 Thank you for doing that for us, and we are sorry to hear there was no improvement. Hmm, you should still be able to do a speed test using the site; we'll have to look into that separately. When you can, please send a Direct Message with yo
Netgear CM3000 not getting right upstream config
I'm on the 2GB UP\Down plan which supports 250 Mbps upload with a customer-owned modem. My Netgear CM3000 is mid/high-split capable, but it's only receiving a low-split config: four ATDMA channels, no upstream OFDMA lock. Anyone know how to get the right config pushed to my modem so I'm not locked a
Question
Have not received any information how to resolve this issue
Removing and relocating cable line
In March 2026 Xfinity ran a cable in front of my yard for the neighbor without our permission.April we got a survey and was red flagged. We hired an attorney and opened a ticket.its been a while and they say there coming in 3 days to pin it and have it removed. We had no such luck. The cable is unsa
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do technician fees work? Blindsided by $100 fee and visit that did not resolve our issue
We have been having issues with our connection dropping and reached out to xfinity to resolve - they sent a technician to our home who swapped out our gateway and told us that it was a faulty gateway with a poor fan cooling system. We were even advised by the technician to reach out to a manager at
Question
Hello! Thank you for looking into this!! I have powercycled the modem and I ran a speed test on a different side (Speedtest by Ookla) and am still getting around 35mbps upstream. I don't see any way to run a speed test on speedtest.xfinity.com and wh
Netgear CM3000 not getting right upstream config
I'm on the 2GB UP\Down plan which supports 250 Mbps upload with a customer-owned modem. My Netgear CM3000 is mid/high-split capable, but it's only receiving a low-split config: four ATDMA channels, no upstream OFDMA lock. Anyone know how to get the right config pushed to my modem so I'm not locked a
Question
cut some executive pay and start serving your customers!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hello @user_n7fqd0 Thanks for reaching out here on Xfinity Forums. It sounds like you are part of one of our awesome bulk communities. I am sorry to hear that the tech did not complete the installation as expected. Did he specify why he could not com
Failed Setup
Had a tech come to my apartment complex (who told me they have an exclusive contract with Xfinity) who failed to connect my gateway. It has been two days since, and he was supposed to submit a follow up ticket but I have received no support from Xfinity after multiple attempts to chat with an agent.
Question
Good afternoon user_h6vlr9. I am happy to assist you further with this. We always want to ensure you are aware of what is being billed. When it comes to disconnections, there will always either be a prorated charge or prorated credit. It will depend
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Refund
I am a college student and was using xfinity internet at my college apartment and before it was time to move out about two days before my xfinity bill was due I canceled my service. They charged me the full $56.39 instead of the prorated amount which should have just been $34.57. I called and chatte
Question