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I am running into the same problem. How do I know if the IP address was changed?
Pausing internet access
Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.
Question
user_u67phc Hello, I am really sorry you are experiencing mobile service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem.
Cellular Service
My phone service is not the best when navigating certain apps and the internet. What’s the happening?
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I am glad to hear that. Was there anything else we could assist you with at this time?
Email lost during move
My husband was moving his Comcast email to his Gmail account folders. Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account. I re-added the gmail account. However the it
Question
user_6l676l thank you for reaching out regarding your experience with claiming a retention offer. While we are not part of the retention team you would have worked with before, we can definitely review your account to see what options are available f
Retention Offer never Applied
Hello, I was promised a retention offer but it has not been applied to my account. If I cannot get some sort of pricing adjustment after I was promised this (which I wasn’t even expecting but was so amazed at), I have received an equally better offer for mobile and internet from T-Mobile. I have wor
Question
Seems he could find them, later today, on the Yahoo platform. We had moved his Comcast email to Yahoo. Probably got all caught up in the shuffle. Thanks-
Email lost during move
My husband was moving his Comcast email to his Gmail account folders. Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account. I re-added the gmail account. However the it
Question
Concern moved here to the E-mail help section.
Email lost during move
My husband was moving his Comcast email to his Gmail account folders. Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account. I re-added the gmail account. However the it
Question
Soxvaritek33 Thank you for reaching out ot ulet us know about the issue you are experiencing with your Xfinity app. Can you please tell me if you are receiving an error message when you attempt to login?
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
Question
angelus022695 Thank you so much for reaching out for help with your connection. This is not the experience we want any customer to have, and we appreciate you reaching out for help so we can assist with these disconnects. The page @EG shared do
internet keeps dropping
I CONSTANTLY have to troubleshoot and disconnect and reconnect my internet because of your system I have NEVER in my 43 years have had to do things constantly like this until my apartment complex forced us to use you when I moved to chicago. This is unacceptable
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Cellular Service
My phone service is not the best when navigating certain apps and the internet. What’s the happening?
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Network
user_t48t57 - Thank you for reaching back out. I understand billing questions can be concerning, and I'm happy to provide some clarification. Xfinity bills a month in advance and the billing is prorated to the day. Regular monthly billing continue's
last day of service not showing on confirmation email
Hello, I called to have my internet service cancelled because I am moving out of the country and received a confirmation email that did not have a last day of service populated. Can someone please confirm when my service is scheduled to end? I requested July 22nd
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Good afternoon Vince313 I can certainly understand wanting to get clarification on the plan. When it comes to the internet before finalizing the orders, we do need to receive customer approval electronically, and once that approval is completed a con
Plan not honored
I have mobile and internet service with you. Let's start with the internet service, I was told at the time that I got internet that I would be getting the 5 year plan price lock in, but recently I uncovered that my bill would be going from $55 to $ 95 in September. That original plan is not being ho
Question
user_m94r21 Thank you so much for reaching out for help with your lock box. We would be happy to help with getting the box removed during your remodel process. If you could send our team a direct message with your full name, the name list
Remove exterior equipment
I will be remodeling and disconnecting service and need to schedule an appointment to remove the equipment from the side of my home. This is exterior equipment attached to my garage.
Question
user_t97n8f Thank you for reaching out with your concerns. You cannot change your Xfinity Mobile line's ring timeout delay to 1 second, as the minimum number of rings before voicemail answers is two. To change the number of rings, sign in to Xfinity
Visual voicemail
need to change my Xfinity Mobile line's ring timeout delay to 1 second. Front-line phone support cannot find this setting. Please escalate this to a network administrator who has backend access to update the routing commands on my line profile
Question
Good afternoon user_7w8qa6. Are you still experiencing issues with your voicemail? Is this with a Mobile device or landline device?
XfinityJon
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Voicemail
My voicemail is not working and needs reset
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