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WiFi Continually Goes On and Off; Ethernet Connection Works Fine
I spoke too soon. I posted about this on Saturday, April 25. The issue has returned today (April 28). Things were stable for a few days but now the exact same thing is happening again. The WiFi drops - all wireless devices lose connectivity (laptops, speakers, set-top boxes, mobile phones) - but my
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Your Home Network
pbr1912 Well that is great to hear that you're already taking advantage of saving with Xfinity Mobile! Let's take a closer look at your Xfinity Residential account, and see what options may be possible for you. Please send us a direct message.&n
My Recent Bill Increased
My bill (cable & internet) just increased $20 from loss of discounts. Can someone help in advising how to get the discounts restored? Thanks.
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Xfinity, having an all-access channel not be available is a much bigger problem than just "entertainment." This is also how many people get their news from the world and local community along with weather and emergency preparedness. It's way
Bring back my CBS station WTVF in Nashville or refund/rebate the 5 hours of programming I can't watch daily
The impasse with Scripps stations has lasted a ridiculously long time. Work it out! Or issue rebates for the 5 hours of programming I have been missing for weeks. If this continues much longer I will be leaving Comcast.
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One Contact calls and gets dropped as soon as I answer!
I have a OnePlus 13 that drops the call everytime from only one contact only. That person has an iphone and it doesn't happen on their end with any other person except me. I have done everything (new sim card, factory reset etc ) with no resolution. [Edited: "Language"]? Since Xfinity does not sell
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Network
My guess is AI is the only "official employee" doing any responses to the debacle of the missing broadcast channels.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Well, Comcash, the bill arrived. . . $30.30 charge for "Broadcast TV". No credit for three Scripps channels gone for 23 days of the billing period and no credit going forward for the rest of the billing period ending May 22. 28 DAYS sinc
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Already a Xfinity Mobile customer.
My Recent Bill Increased
My bill (cable & internet) just increased $20 from loss of discounts. Can someone help in advising how to get the discounts restored? Thanks.
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Remove DVR services
Want to removes my DVR service sin I am not using it
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Xfinity Stream Website
Hello, @user_oqxzxx thank you for reaching out over Xfinity Forums. I completely understand the frustration with not being able to get the assistance you were requesting when reaching out previously. Typically, the line work request are worked within
Such bad service
Cannot get over the bad service. Installed 3 April. Told line would be buried in 14 days. 25 days later it's still across the yard. Calling in. Was hung up on 1st time. Got to a live person but the delays with translation app were so bad I asked for a supervisor. She was not helpful either and told
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pbr1912 Thank you for reaching out to us over our Xfinity Community Forums. Our team would be more than happy to review your account, and see what promotional options are available to you at this time. We may uncover possible Mobile savings for
My Recent Bill Increased
My bill (cable & internet) just increased $20 from loss of discounts. Can someone help in advising how to get the discounts restored? Thanks.
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Greetings, @user_70cczf! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the audio on this title, but you have de
Audio delay
I just bought the new movie they will kill you and the audio is not matching the movie. This is the second time this has happened. It happened woth the kast conjuring as well. How do I make sure this dosent happen again. It's a waste of money if I cant watch the movie im ordering.
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@XfinityPlzHelp Thanks for making us aware a second account was created using the same service address. I would be more than happy to sort things out for you to avoid receiving two bills. Please send a direct message by clicking the chat icon in the
2nd account created, will I get 2 bills now?
I just went to take advantage of the 5 year price lock after my last promo period ran out. I was logged in and selected a plan and went through the check out process. Everything appeared normal until I received a welcome email saying my 2 accounts have now been linked. I had no intention to create a
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Audio delay
I just bought the new movie they will kill you and the audio is not matching the movie. This is the second time this has happened. It happened woth the kast conjuring as well. How do I make sure this dosent happen again. It's a waste of money if I cant watch the movie im ordering.
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Customer Service
Such bad service
Cannot get over the bad service. Installed 3 April. Told line would be buried in 14 days. 25 days later it's still across the yard. Calling in. Was hung up on 1st time. Got to a live person but the delays with translation app were so bad I asked for a supervisor. She was not helpful either and told
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Customer Service
Bring Back Scripps
I am infuriated that we lost the local channel Fox 13 (KSTU) in Salt Lake City, UT. They have the best news in town, and your claim that it is "keeping costs down" seems disingenuous. BRING IT BACK NOW
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Channels and Programming
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2nd account created, will I get 2 bills now?
I just went to take advantage of the 5 year price lock after my last promo period ran out. I was logged in and selected a plan and went through the check out process. Everything appeared normal until I received a welcome email saying my 2 accounts have now been linked. I had no intention to create a
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When will this get resolved?
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hello user_fa5729 thanks so much for taking the time to reach out here via our Xfinity Forums! We have a ton of great resources when it comes to self-troubleshooting your internet connection. Have you had a chance to check these out? ANS
XfinityAlfonso
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STREAMING SHOWS WITH CONSTANT FREEZING
Since changing to Xfinity streaming, while watching movies on Disney, Hulu, etc. there are frequent pauses or "loss of internet connection” notices. I have the fastest internet speed Xfinity offers (932.9 and 39.2 Mb/s), a HP Envoy TE01-5364 desktop computer with Windows 11, Nighthawk Model #CAX30 r
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