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Melissa18123 We still don't see where you sent a DM to us as that's something that would be tied to your forum account. Are you following the said DM instructuons we provided?
Customer service , technical issues, promotions, billing streaming services
Terrible customer service, Terrible sales department, Terrible technical department, who is supposed to resolve issues. I would not recommend this company to anyone. Xfinity is by far subpar and their service department. They offer services and then redact it after you’ve signed up, and then the ser
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Free line offer disappeared
I am not able to use my free line offer. It is not showing me up like before after my first order was cancelled due to device back order. please revert my offer so I can add my lines and order device.
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Plan
While I personally enjoy our Xfinity mobile services, I used the Xfinity app to manage my services before switching to Xfinity Mobile @user_ol068u. Are you able to go into your mobile device’s default web browser and accept cookies on our sit
Activate Modem - problem with xfinity app
I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the w
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I wonder if my problem with getting the xfinity app to work is because my cell phone account is with a non-comcast provider?
Activate Modem - problem with xfinity app
I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the w
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user_ag20rw - Thank you for letting us know. Let's troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with
Glitches on PBS channel
I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.
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Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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Xfinity App
Hi, @ericdj. We have been keeping a close eye on this and the team is still hard at work getting it resolved. As of 11/20 this is still ongoing. We will keep at it and update this thread as we get further news. Is it okay that we continue to follow u
Peacock Activation Issues
I started service last week and haven't been able to activate my Peacock subscription through the streamstore. When I go to view my subscriptions is loads a page to select products like I'm a new customer. I have call Xfinity support multiple times and haven't been able to fix it. I did have Tier 2
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@XfinityMatthew I reached out to you via DM, I expect a response within 24 hours please respond with a reference number and the information I requested. I provided all the information that you will need. Should I not receive a response I will be mak
Customer service , technical issues, promotions, billing streaming services
Terrible customer service, Terrible sales department, Terrible technical department, who is supposed to resolve issues. I would not recommend this company to anyone. Xfinity is by far subpar and their service department. They offer services and then redact it after you’ve signed up, and then the ser
Question
Hello @diddelkiste I will be more than happy to help you with your modem concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if ne
Returned equipment continues to be listed in my account over a month later
I recently upgraded plans to one that has the XFi gateway included in the price (previously used a customer-owned modem). In the process, I somehow ended up receiving two identical XFi gateways. I returned one of these gateway to my local Xfinity store on on October 13 (and thankfully insisted on ge
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Returned equipment continues to be listed in my account over a month later
I recently upgraded plans to one that has the XFi gateway included in the price (previously used a customer-owned modem). In the process, I somehow ended up receiving two identical XFi gateways. I returned one of these gateway to my local Xfinity store on on October 13 (and thankfully insisted on ge
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Customer Service
I also started having this issue over the last week or so. What is going on?
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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@user_q25v2o wrote: "updates.xfinity.com This link is invalid. Error msg says page not found." "updates.xfinity.com" is not a link, it's a partial email address. The "From:" address for legitimate update notices will be "xfinity@" followed
switching to yahoo
I received several emails about switching to Yahoo, but was never able to complete the process, error msg said having trouble connecting try again later. So I need to switch over.
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To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts y
Customer service , technical issues, promotions, billing streaming services
Terrible customer service, Terrible sales department, Terrible technical department, who is supposed to resolve issues. I would not recommend this company to anyone. Xfinity is by far subpar and their service department. They offer services and then redact it after you’ve signed up, and then the ser
Question
Exactly where do I send the DM too? Please provide instructions on how to do that. I will provide my contact information
Customer service , technical issues, promotions, billing streaming services
Terrible customer service, Terrible sales department, Terrible technical department, who is supposed to resolve issues. I would not recommend this company to anyone. Xfinity is by far subpar and their service department. They offer services and then redact it after you’ve signed up, and then the ser
Question
@Melissa18123 Our specific team is through our corporate office. But our specific team handles everything through messaging through our social media platforms like this Forums page. But if you would prefer direct contact we can open a ticket with our
Customer service , technical issues, promotions, billing streaming services
Terrible customer service, Terrible sales department, Terrible technical department, who is supposed to resolve issues. I would not recommend this company to anyone. Xfinity is by far subpar and their service department. They offer services and then redact it after you’ve signed up, and then the ser
Question
... Which of the six (6) email addresses will receive the notifications? ... Perhaps all, perhaps one, perhaps none. I had 5 logins/comcast.net email accounts, and only got one "Changes are coming" email message (at my primaty user's email address).
Xfinity comcast.net email transition to Yahoo email.
Hello, I just became aware recently my comcast.net email will be moved to Yahoo. I have six (6) comcast.net emails. Which of the six (6) email addresses will receive the notifications? Thanks
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OK if you’re corporate, then I would like your direct phone number for your corporate office, the address to send a letter and your direct email not some support email or customer service email, if your corporate you have your own email, you’ll have
Customer service , technical issues, promotions, billing streaming services
Terrible customer service, Terrible sales department, Terrible technical department, who is supposed to resolve issues. I would not recommend this company to anyone. Xfinity is by far subpar and their service department. They offer services and then redact it after you’ve signed up, and then the ser
Question
Hi there, @user_361m0e! Thank you for signing up for the Xfinity Mobile service. I understand that was frustrating with both your mom sending the device back and then not being able to add the promotion when you were setting this up again. The promot
Mobile free for one year
I upgraded my home Wi-Fi with a cherry on top being when you’re a free mobile service. I called and ordered service along with an iPhone. When the iPhone arrived, my mom seeing how much it was and sent it back. I didn’t purchase an iPhone call to add that to the one year service and was told that I
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Good evening, @user_pc0byd! I am sorry to hear that your plan was changed and that you are still unable to access TCM. I love it when they have Oscars month and watch it a lot myself. We are happy to further help with getting that added back. We will
Getting the TCM channel restored to my service package
I have two DVRs with grandfathered cable card TiVo DVRs which were working with the X1 Preferred Pro service package and a sports and entertainment package add on. On the 12th of November 2025 I made an inquiry to a Xfinity on line agent about a Gateway offer that was texted to me. The live agent tr
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Moved to Email as this is not Guidelines related.
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Thunderbird Client Email Settings
Have been using Thunderbird with Xfinity mail since day 1 ( ~10 years) with very little issue. Started having issues last month. So I uninstalled and performed a fresh install of Thunderbird thinking database corruption. Some client mail boxes update, although slower than usual. However my main emai
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