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Billing issue after move abroad – unable to cancel due to phone verification
Hi everyone, I’m hoping someone from Xfinity or the community can help me sort this out, because I’m stuck in a loop. I moved out of my apartment in Washington, DC in August 2025 and have not used my Xfinity internet service since then. I removed autopay months ago so I wouldn’t keep getting charged
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Your Home Network
sorry for the delay, yes I do still need help. What should I do?
Need a replacement SIM card
As the title mentions, I need a replacement SIM issued. Had an extra line on our family plan that we had not been using for a while. Now I want to use it but can't find the SIM. Pretty sure it got thrown out on accident. Help?
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I need help my house burnt down I have documents to show I need to kno what’s next to do please
House Fire
Today my home caught fire on the back half, we still live in the house but the internet box outside is completely melted. I have called 3 different Xfinity numbers and tried using the Xfinity Assistant and I can't get someone on the phone to replace the damaged box. I work from home and a Cspire emp
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Same thing, unable to get a real human to assist.
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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Thanks for taking the time to reach out through our community forums, user_dy59u4! Sorry that you haven't been able to access your free Peacock Premium offer. Have you already tried the steps listed on our support page cover how to Activate Peacock P
Unable to connect to Peacock
Peacock is included with my plan, but I am unable to connect. My status in infinity says active but I am still unable to connect.
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TCubillas, hello there, thanks for reaching out. Just to assist here, you can visit our Forum Guidelines here > Xfinity Forum Guidelines | Xfinity Community Forum -- you are able to create a public submission to create a post in our comm
Formal Complaint Regarding Misinterpretation of Promotion
I am writing to formally document and dispute a serious issue regarding my recent switch from Verizon to Xfinity Mobile, which was completed based on information that was later proven to be inaccurate. Prior to switching, I spoke directly with an Xfinity Mobile customer service representative by pho
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Greetings @user_5phwoo, thanks for reaching out. I am so sorry for the disruption to your service, especially since you’ve already paid your balance. To confirm, has your service been restored or are you still needing assistance?
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
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Hello @user_cieumx, thank you for taking the time to create an official post. As much as we all use the internet these days intermittent connectivity can be quite frustrating. If a technician visit was suggested more than 30 days out from an installa
Internet going in and out
Started yesterday afternoon. Affecting all devices. Chatted with 3 assistants without resolution.
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Hello @user_yjvp09, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Waitlist not working
Hi, I'm trying to sign up for the waitlist but any time I try to select gives me this response: We don't understand your request, Reply with the command: waitlist to get the waitlist details.
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Hello @user_u231m4, our team loves to help in any way that we can. Would you mind sharing a little more about your experience?
Scammers
Will lie and say that they will honor their policy and word but does not nor never intends to upon making the statements they make when dealing with customers. They are uninformed workers throughout the entire system and I wouldn't suggest this company to anyone.
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Hello @user_546187, thank you for consistently choosing Xfinity and for sharing your recent experience. For future reference, you can submit complaints by reaching out to our team or by filling out the SVP contact form. Our team can perform an accoun
xfinity support
Trying to get my bill lowered after being long standing customers for 25 years and i am very disappointed what happened to me. Initially I had done the online chat and received a rate I was satisfied with and that included keeping all services we currently have. In order to get the rate though the a
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Canceled Three times + returned equipment, still billed + sent to collections (need account closed + balance fixed)
Hi Xfinity team — I need help getting this resolved and properly documented. I moved in Nov 2025 and decided not to transfer/keep Xfinity service (I switched to another provider). I called to cancel twice and later returned the equipment in-store, but I was still billed and the balance went to colle
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Billing
Same here; it is a big circular run-around. Look Xfinity, I am CONSIDERING COMPLETELY CANCELLING my XFINITY ACCOUNT because of this. The AMC+ shows up on my bill; when I try to cancel it on Xfinity website they claim that I have to cancel it on AMC w
Unable to cancel 10$ AMC+ Subscription
I have attempted to get my AMC+ service cancelled to no avail. I do not remember signing up for this service. Xfinity is telling me to go through AMC but AMC has no record of me having a account. I have checked on my tv box and we are not even signed in to cancel a subscription. Several months ago i
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I've been experiencing a sever surge in download speeds the last couple of days around 4/5pm. My plan is a 1.5GB plan, I've never had issues before until the last 3 days. I've followed instructions from the support line in restarting my modem, updati
latency spikes during peak hour
Hello, Ever since I moved to our new construction home 2 yrs ago, I've been having latency spikes and packet losses every day during peak hours (4pm-10pm). I've been monitoring the latency for a few days and it seems like the pattern is very consistent, with little to no latency spike during the res
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Want to cancel a movie order
The movie is a sponge bob movie and it was accidentally ordered. It has not been viewed. I want to cancel it.
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Billing
Say no more I know how annoying that can be and hate when anyone else has to go through it, especially on our account hahah. Based on what you provided already we may need to check on the signal history for your area to see if we can find anything in
latency spikes during peak hour
Hello, Ever since I moved to our new construction home 2 yrs ago, I've been having latency spikes and packet losses every day during peak hours (4pm-10pm). I've been monitoring the latency for a few days and it seems like the pattern is very consistent, with little to no latency spike during the res
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Just did... Thanks 👍
Free Peacock Premium
I am having this exact same problem where my Peacock is gone after changing service levels. Even the advance technical support team cannot resolve. I am told Diamond status == Free Peacock Premium. However, that reward is not available for (or the technician to select). Can I get some help??? I was
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Internet is slow
I pay for 1gig internet and for the past week I’ve only been getting 20-40 megabytes. I’ve tried restarting and resetting my modem and router and nothing works.
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Your Home Network
This is the same problem we have been having in my area of South Denver. Constant issues for two months now. Several massive outages followed by micro outages on a daily basis.
user_2coyd4
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Ava Rino Denver. All tenants reporting micro-outages constantly
I have been living here for 4 years never had issues with the internet. About 4 months ago micro-outages started to happen. Simple disconnected from meetings, video games dropping etc. Now its occurring 20-40 times per day. I am not alone here, other tenants experiencing same issue. For the record m
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