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NOW internet Billing
I am looking for help to get a refund for my NOW Internet charge. NOW Internet charged me for full month. I cancelled 1 day after the charge. There is NO single person or department that can help me with this refund. I have been calling XFINITY for the last three weeks. AI chat cannot help since I d
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Billing
Change name on the account
This account it was in another persons name. Now this person moved out. And I would like to pass it to my name. I I was able to change the email and the cell phone and the name and the account. But in the billing address is still her name. How can I change that? is that possible? thank you
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Sign-In and Account Management
First Name: Kartikeya Last Name: Tripathi Address: 16200 Bridgeland High School Rd Apt 4110 Cypress Texas 77433
Unresolved $300 Promotion, Billing Discrepancy, and Repeated Service Escalations
Dear Xfinity Executive Customer Relations Team, I am writing to formally escalate a long-standing issue involving a $300 promotional offer, but has not been honored despite multiple escalations and repeated attempts to resolve the matter through regular customer support. I have been an Xfinity custo
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Messaged you. Please respond asap. My phone is scheduled to be delivered tomorrow to the incorrect address
Xfinity mobile account showing old address
I ordered a new iPhone and it’s being shipped to our old address that we moved from 2.5 years ago. Need help ASAP to redirect shipment and then update my address on the backend to our current Xfinity internet and cable service address.
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Kudos for asking to be transferred to the :::: Xfinity Mobile Executive Resolution Team :::: based out of HQ in Philadelphia!!! I had an issue with an order/promo code too (3 years ago) & now that I think of it, this is probably the team tha
Xfinity Mobile signup correction—request for executive review
I’m requesting a one-time executive review of a recent Xfinity Mobile purchase. I purchased an iPhone 18 Pro with an iPhone 15 Pro trade-in, but accidentally selected Mobile Select instead of Mobile Plus. I still have the 15 Pro and have not submitted it. I contacted support to correct the plan sele
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Greetings @user_z21u5e, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the free mobile line, but you have come to the right place
Mobile Promo Glitch: Representative activated line against explicit instructions, killing my 1-Year Free Line Promotion
Hello, I am looking for an escalation agent to help resolve a system promo lock on my account. I am an active Xfinity Internet customer and recently attempted to add the "1-Year Free Unlimited Mobile Line" promotion. On the day I got my new internet installed, I spoke with a representative via chat
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Your system keeps showing me as a different user
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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I can list my existing ticket number from a month ago here if you need it
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Thank you for reaching out @Jumpmam69 , and I'm sorry to hear about the trouble you're experiencing with your upload speeds. To better assist you, please send us a Direct Message with your full first and last name and service address. Once we have th
Requesting a Firmware Re-provision for XB10 Gateway
My XB10 gateway is experiencing severe upload packet drops at standard MTU1500. Can someone at Tier3 audit PLEASE check my rate codes and re-provision the FDX bootfile to my modem. (XB10 CAT6a patch10G port straight to Mac-Mini M4 pro 10G port) Issue is MTU1500 brings my upload speeds down to single
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Thank you for your feedback @user_7mgy20 Support on our social media platforms is a collaborative effort. While you are interacting with official Xfinity employees, our teams work across different shifts and days, and conversations are assigned to th
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Hi User!! Oh boy, I can relate!!!! I spent hours in my local Xfinity Store TOO with ZERO success!!!!!! So when I was going thru my own NIGHTMARE (i.e. 5 months) with Xfinity Mobile, I was finally transferred to what is called the ::: Xfinity Mobile E
Mobile upgrade support
Trying to upgrade my current iPhone has been nothing short of a nightmare. I have spent countless hours in stores and on the phone. I have been shuffled around to 3 different stores, had my cell phone service accidentally shut off for a day, had several orders auto cancelled. I’d like a call from so
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abbypatch We'll need to take a closer look at what you're experiencing to make sure we're helping you properly. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" ic
Email Safe Lists
Since the last update, I'm not receiving important emails nor can I send any to sites I've been a member of for years..Following the instructions to turn on the Safe List, , I would have to add at least 50 emails one....at....a ....time. If I add the one that I haven't received this week because it
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Greetings @user_x2jl2v, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry that you are having issues with canceling the subscription to Paramount+, but you have come to the right p
Canceling Paramount+
I need help canceling Paramount+ immediately… I've been getting the runaround from Phone reps and I'm getting ready to just cancel you all together and go with an all stream service… [Edited: “Profanity”]
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Accepted Solution
A number of representatives who contacted me from the Executive Relations team have continued to describe the events as separate incidents rather than acknowledging the overall pattern as an unusual reliability problem. The explanations provided have
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Repeated Service Interruptions: Request for Review and Additional Credit
Hello, I’m requesting review of a recurring Xfinity service reliability issue in my area. In less than 2 months, since August 3, I have had 14 service interruptions on: 8/3, 8/8, 8/10, 8/14, 8/16, 8/17, 8/18, 8/27, 9/1, 9/5, 9/6, 9/12, 9/19, and 9/26. I have retained Xfinity’s notifications document
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