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Please fix this Disney+ issue. It is so irritating and frustrating. It feels like you guys aren’t doing anything to troubleshoot the issue. I’ve reset my boxes a a few times and even decided to get new ones to replace the ones I already had to see wh
Disney Plus Freezing During Adds
We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b
Question
Removing iPhone from account / changing password
It won’t let me it keeps saying something went wrong
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Sign-In and Account Management
Can not activate Peacock
I am a platinum member and am not able to watch Peacock. Called Customer Service and they said that it is active and to call Peacock. Did that as well and no resolution. How can I get Peacock activated?
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Accessibility
Issues with new Netgear CM3000
We have been having issues with connection drops multiple times throughout the day for the past 1-2months which makes normal internet browsing difficult and streaming/gaming almost impossible. We are currently paying for the Gigabit Plan and we had recently purchased a new Modem and Router (Not from
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Your Home Network
Perfect. I sent the direct message.
Missing Peacock Activation Banner / Account Eligibility Error
Hello, my plan includes Peacock Premium, but when I try to use the activation link, it gives me an error saying my account isn't eligible. Please re-provision my account and push the Peacock entitlement token to my ID.
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Locked phone and bad service
I was an Xfinity customer and had problems while traveling, so I decided to switch carriers. Unfortunately, they could not get my phone activated. I went to XFINITY to pay for the reminder balance on the phone. The service representative told me that my phone was unlocked. I went back to Verizon,
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Devices
stevenfenn We can look closer into this on our end as we will need to pull up your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, ty
Missing Peacock Activation Banner / Account Eligibility Error
Hello, my plan includes Peacock Premium, but when I try to use the activation link, it gives me an error saying my account isn't eligible. Please re-provision my account and push the Peacock entitlement token to my ID.
Question
Yes, I have an existing Peacock account under this email address, but inside the app it shows no active subscription. I recently moved and signed up for a new 5-year plan at my current address, which includes 3 years of Peacock Premium. However, when
Missing Peacock Activation Banner / Account Eligibility Error
Hello, my plan includes Peacock Premium, but when I try to use the activation link, it gives me an error saying my account isn't eligible. Please re-provision my account and push the Peacock entitlement token to my ID.
Question
For any others experiencing similar issues. I was informed that only field technicians can contact the tier 2 maintenance team and let them know to go fix issues on the street, power pole, lines etc. Customer support, tech support, even employees at
Line amplifier/extender needs resetting. Tier 2 support needed
On Hickory Leaf Drive, Hiram Georgia 30141, there is a line amplifier box that needs resetting. Everytime I talk to Xfinity support on the phone or on the xfinity app they schedule a tier 1 technician to come to my home, but I do not need that. I need a tier 2 worker in a bucket truck to simply rese
Question
stevenfenn Have you had a previous account with Peacock that you can recall or no?
Missing Peacock Activation Banner / Account Eligibility Error
Hello, my plan includes Peacock Premium, but when I try to use the activation link, it gives me an error saying my account isn't eligible. Please re-provision my account and push the Peacock entitlement token to my ID.
Question
X class
My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan
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Your Home Network
user_qklwpw You're referring about your network's password to connect to your modem. Please use this link https://www.xfinity.com/support/articles/view-change-wifi-password as it will give you the steps to find that.
I can't login to Internet on new tv
I don't remember vero username password so I can't login . I tried password on back of router doesn't work either. Tdank you
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Daily Outages
Every day this week since Sunday my internet service has randomly dropped out and I’m growing real tired of it. I don’t like paying from for lousy service and unclear explanations. No storms and no planned maintenance, the service just drops outta no where. What qualifies for a credit for the daily
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Your Home Network
eSIM Activation Loop (iPhone 11 Pro Max) - IMEI 2 Incorrectly Mapped as pSIM
Hello, I recently ported my number to Xfinity Mobile (from another Verizon MVNO), but my service is stuck in an endless eSIM activation loop. I am using an iPhone 11 Pro Max. Here is exactly what is happening: When I click "Get a new eSIM" in the app, it successfully stages a new profile. I enter th
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Devices
Order # 3726493292361356605
Hi trying to see if my order went through I got not confirmation text or email Order # 3726493292361356605 is my order on the way? It’s an upgraded line for iPhone 17 pro max
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Plan
Missing Peacock Activation Banner / Account Eligibility Error
Hello, my plan includes Peacock Premium, but when I try to use the activation link, it gives me an error saying my account isn't eligible. Please re-provision my account and push the Peacock entitlement token to my ID.
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Sign-In and Account Management
How is that an upgrade?
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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I will. Thank you much
Voicemail PIN Reset Stuck - Closed Escalation Ticket [Edited]
Hello, I am experiencing an ongoing issue with my voicemail that front-line customer service and one of the supervisors has been unable to resolve. My voicemail pin number (and I've tried with several different numbers) is not working to access my voicemessages and change greeting, and I am told I n
Question
I have the exact same problem as well with our Xfinity X1 boxes. Please Xfinity fix this problem. It is absolutely ridiculous and irritating. I’ve contacted agents time and time again and it feels like nothing has been fixed.
Doug_1994
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Disney Plus Freezing During Adds
We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b
Question