Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (541.4K)
I just read a post from like a day ago and an Xfinity person said it was fixed on another thread. It's still broken for me too. It's becoming kind of funny. I'll check in with my wife this weekend and we might need to make some hard choices.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Yeah, not fixed. Dell Inspiron 15. Tried multiple browsers, cleared cache, all that stuff recently. They really said it's fixed? I thought more recent employee replies said they're still working on it???
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Same, I often use it for the $1 Movie weekend, and have bot been able to redeem it or anything recently. Its obviously a problem with Xfinity, why they swem to be failing to admit it when the evidence is insurmountable is whats really upsetting. We n
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Thanks for posting on our community forums, user_ljq0yz. I completely understand your concern, especially since the self-install couldn’t be completed due to an issue with the outside line. I’m also sorry that your previous conversation d
Charged installation fee for outside line repair / Told it was credited but nothing shows
I am a new customer ( a few weeks active). My self-install failed because the outside line was broken. A tech came to fix Xfinity's outside wire, but I was charged an installation fee. An agent last night promised to remove it but sent a dead link instead, and no credit is showing in my history. I n
Question
DAN.PET I understand, and I see others reporting this as well. We would like to assist you further on our end through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
user_oo9uyk, we can look into this further and review our options. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signe
Byod
I received an insurance replacement from Assurant for my paid-in-full BYOD device. The replacement is mistakenly carrier-locked. I need an operator to manually clear the 60-day activation requirement and submit an escalated unlock ticket using my new IMEI number."Digital Care Teams on the forum have
Question
Hello @Valcm! I’d be happy to help review the available promotional options. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located
Discounts after Promo year
my promotional first-year discount just expired. are there any discounts available?
Question
On my end, I'll be back in the office on Sunday, October 25th. I'll follow up to check on any progress. If you find yourself needing help before then, you can feel free to circle back here.
Webmail Search Index Broken - Only showing yesterday and today
My email search bar is corrupted and only displays matching emails from yesterday and today. This happens in incognito mode and on multiple devices. I am making this post so an Official Employee can reply and help me open an engineering ticket to rebuild my search index.
Question
@XfinityRoberto I'm having the same error as everyone else in this thread: When clicking on any reward, the redemption pages won't load, the only thing that opens is a page that says, "A rendering error occurred: Cannot read properties of nul
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Rallyone, I've checked if we had any known issues we've been working on regarding the audio on NBC, but I didn't see any open tickets. If it's only affecting this one network, it may be a result of their broadcast. Do you notice any audio issues for
Audio issue with NBC Sunday Night Football
During NBC Sunday Night Football, the announcer dialogue is overwhelmed by the stadium crowd on all three of my Xfinity TVs. Commercials on the same channel sound completely normal, and the same SNF game through Xfinity Stream on my PC has clear announcers. Other NFL broadcasts are normal. Changing
Question
I do not use my phone to watch TV, too small. The app needs to be fixed or I should not be charged $209 for poor service. Thanks. James.
Xfinity App
Will not work. I have called 509 times about the same issue. Each time troubleshooting happens and t he agency thinks he/she has solved the problem. Every other second a message appear Attempting to Resume....or Video cant be played...error
Question
Jeromefj, thank you for reaching out and creating a new post. I see you are having some issues accessing your email on your iPhone. Are you primarily using Apple Mail? If you visit our site directly at https://connect.xfinity.com/appsuite are you abl
Email not working
Help me. My email on iPhone suddenly says my password isn’t working. No matter what I try, no good. And I can’t reset my password because I’m not in the WiFi when it was created (my parents house). Anyway to resolve this?
Question
Hello @user_lt23fg6, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. We do provide multiple ways to cancel your appointments. You can find it here: How to schedule and manage y
Why is it so hard to just cancel an appointment?
I need to cancel our appointment for October 24. It shouldn't be this difficult. Why do I have to come onto a forum to cancel an appointment?
Question
Scammers
I bought a Samsung 26 ultra xfinity rep in store broke it. So i stayed with my 23ultra 8 months of them not changing it in their system I cannot file a claim again ALWAYS HAD MY 23 ULTA CONNECTED still showing as a 26 ultra so assurance has refused my claim xfinity cannot change it they dont know ho
Question
•
Devices
Okay... Thank you very much for checking into this. This happened once before... several years ago. The search results were only going back 7 days. It eventually went back to normal, but I don't remember any details. I wasn't relying on the sea
Webmail Search Index Broken - Only showing yesterday and today
My email search bar is corrupted and only displays matching emails from yesterday and today. This happens in incognito mode and on multiple devices. I am making this post so an Official Employee can reply and help me open an engineering ticket to rebuild my search index.
Question
Hondawgj, I'm sorry to hear you've had some trouble unlocking the device. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here are other unlock rules: 1) Your phone must be activated for at least 60 days.2)
Fully paid phone been told will be locked forever since moving service to other carrier
Been told by a representative today, my new iPhone 17 I bought from xfinity store which I paid in full will not be refunded or neither be unlocked since I moved my service from Xfinity Mobile to Verizon. They basically wanna force me to go back to xfinity otherwise I will not be able to use the phon
Question
Hello frustrated_user257, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and happy to help. Have you switched the modem back to the outlet you were using before with no troubles?
Device paused. Slow Internet connection
A couple weeks ago, our Internet stopped working. A tech came out, gave us a new gateway and changed the location it was connected at because apparently it was connected wrong (we'd had no issues for years till this one time). Since the change, our Internet connection has been miserably slow and I a
Question
@user_8cx4tl yeah, 11 years of that with multiple different TV boxes and routers. They'll refresh this and restart that and it might work for a week and then it'll lie to you again. My Xi6 box has said offline for months after saying online for month
jdawg90
commented
1 hour ago
to the conversation:
0
0
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
Question