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PHONE WORKED GREAT ON APP NO BAD MESSAGE TV STILL SHOW LOCATION NO LOCAL CHANNELS
Unable to watch local channels on xfinity streaming
Get this message: ‘to play video well, we’ll need to know where you are. Please turn on location services and adjust to high accuracy or battery saving
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XB10 stuck on 2000/300 profile - Need FDX Symmetrical Bootfile
Hello, Xfinity recently completed network upgrades in my area and offered the new 2000 Mbps down / 2000 Mbps up symmetrical speed package. To accommodate this, my modem was upgraded to the new XB10. Last month, technicians also completely replaced all physical drop lines coming into my home. My home
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Your Home Network
@DreamSayerZ Yep, three times. Still haven't got it. Checked spam and any other filter it might have fallen into, nothing.
Xfinity will not give me my transfer pin
How do i get my transfer finhow tget agent to give me my transfer pin, i am 6 hours from store. ?
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YES PHONE AND WORKS DID TRY UNISTALL AND REINSTALL
Unable to watch local channels on xfinity streaming
Get this message: ‘to play video well, we’ll need to know where you are. Please turn on location services and adjust to high accuracy or battery saving
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The only thing direct messaging did was waste more time because they told me I was really only eligible for the upgrade promo of $500 now that I am not a "new line". I just spoke on the phone with an escalation team member for over an hour that wasn'
Constant lying and lack of communication
I recently switched over 2 lines from t-mobile after an employee named Alex lied and told me he promised he would get my credit limit increased so I could upgrade my second phone and that he would notify me and my email would also receive alert when the increase happened. It never did, its like the
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Hello @user_ns73ry, glad to hear everything is finally working again! I completely understand your frustration with how long it took, especially since you weren’t notified once the issue was resolved. We truly appreciate your patience while thi
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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jamartinmg2, if you change your mind, feel free to reach out to us. We are happy to help.
Wild Hockey
At least try to inform your high paying customers. I have sports package. This should include Wild games as it did when I added that extra charge
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user_ficm50, Hi there, and thank you for taking the time to provide those details. I can absolutely understand your frustration, especially after having to reach out multiple times and seeing one line transfer successfully while the other rema
Xfinity Mobile Number Still Locked After Multiple Unlock Requests
Hello Xfinity Support, I’m looking for help escalating an issue with unlocking my Xfinity Mobile number so I can transfer/port it to another carrier. I have two mobile lines on my account. I previously requested that both numbers be unlocked for transfer. One of the lines was successfully unlocked,
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user_1ihr4b, I would be happy to take a look at your account and make sure you are eligible. Please send us a DM with your name and address. Here are the detailed steps to direct message us:1. Click "Sign In" if necessary.2. Click the &ldqu
Am I eligible for an XB10?
Recently I noticed my current internet plan show symmetrical upload and download speeds, I would like to verify XB10 eligibility before I head to the Xfinity store.
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user_drk083 Good morning! Thank you for the update. I'm glad to hear the visit went well, and for the most part your seeing any improvment to your connection and services with the repairs and new equipment set up. Are there any other concerns before
Systematic ~20-hour service interruptions with DOCSIS OFDM impairment — request modem firmware review and line inspection
I am reporting a chronic, highly regular service interruption pattern affecting my Comcast (AS7922) connection, documented over a 14-day monitoring window (September 16–30, 2026). Equipment: Customer-owned ARRIS SURFboard S33 (retail-labeled S33v2), hardware version V1.0, firmware TB01.03.001.11_051
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@user_rjjfuk Have you contacted 811 dig to see if it’s a Xfinity line?
Cable wire identification.
I have unearthed a very shallowly buried cable while gardening. Who would I contact at xfinity to determine if this is my internet connection?
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@XfinityOrlandoM thanks so much, i sent a message
would like a new XR11 remote control please
I'd like to request an XR11-V3-UTU specifically. I don't want an XR15 or XR2. Could an Xfinity Support representative please check whether an XR11-V3-UTU is available to ship to me? Thank you!
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Finally working today! Took long enough. No notification that it was fixed.
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
Question
Am I eligible for an XB10?
Recently I noticed my current internet plan show symmetrical upload and download speeds, I would like to verify XB10 eligibility before I head to the Xfinity store.
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Customer Service
@Javablood The website admin would be Outlook, whom you would reach out to and request a reverse traceroute from. Also, for troubleshooting purposes, have you tried manually rebooting your modem to see if that helps correct this on your end? T
Internet Security Warning re security certificate cannot be verified
Why do I keep getting this warning? Is it my server provider or Xfinity?
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ARRIS G36 Firewall VPN Disconnecting Issue
I'm requesting escalation of an issue involving my (owned) ARRIS G36 modem/router and its Xfinity-provisioned firmware. My G36 has the latest firmware (AR01.05.020.13_032624_735.NCS.20). I connect to a corporate VPN for work (FortiClient 7.4.7.2003 VPN, latest version). The VPN disconnects after 20-
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Your Home Network
@XfinityFrank I am color blind, but I think it is black.
Cable wire identification.
I have unearthed a very shallowly buried cable while gardening. Who would I contact at xfinity to determine if this is my internet connection?
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user_7ad77c, Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “Start new conversation”
Sporadic internet drops.
My Arris S33 is experiencing repeated DOCSIS connectivity failures since I received my new cable box. The modem logs show multiple T3 and T4 timeouts, UCD invalid/channel unusable errors, Dynamic Range Window violations, and repeated upstream channel reconfiguration. I have removed all splitters in
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I am extremely disappointed with this experience. For more than two months, I have been going back and forth trying to resolve this issue and receive the promotion I was promised. Despite adding two lines to my account, I have received only a $200 gi
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Xfinity $400 Promotional Credit – Customer Service Complaint
am requesting an immediate review and resolution of a $400 promotional credit that I was promised by Xfinity. On July 24, I contacted Xfinity Customer Service before transferring a line from another provider. I specifically asked about the promotions available for transferring a line, and the custom
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