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The other issue the app does is when speed scrolling in the "all channels' guide with the down button/arrow (going up in channels numbers) it goes fine. but when speed scrolling with the up button/arrow (going down in channel numbers), it scrolls fo
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Multiview Closed Captioning
Hello, first off I will say the new(er) multi view feature has proven to be very versatile and useful come game days. However, my husband is completely deaf and often times relies on CC to keep up with games. Captioning appears in multi view on the first tile selected, but if you select a separate t
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X1
False promises terrible customer service
I try to get Xfinity to replace my T-Mobile Gateway and when I was on the phone with them, they told me I do not need a direct line and I should be able to set it up myself after getting the gateway I clearly am unable to set it up myself and need a coax cable, which I informed them. The customer se
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Customer Service
Where is the takeover battery located for nity security
Touch screen shows takeover battery alert
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Devices and Equipment
Did you never receive a flex box or did you already return it?
NEED TO GET AHOLD OF AN AGENT - DO NOT HAVE EQUIPMENT THAT THEY TELL ME I NEED TO RETURN
NEED TO GET AHOLD OF AN AGENT - DO NOT HAVE EQUIPMENT THAT THEY TELL ME I NEED TO RETURN WHY IS IT IMPOSSIBLE TO TALK TO SOMEONE AT THIS COMPANY. WILL BE SWITCHING SERVICES VERY SOON..
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@XfinityMatthew it is a flex box
NEED TO GET AHOLD OF AN AGENT - DO NOT HAVE EQUIPMENT THAT THEY TELL ME I NEED TO RETURN
NEED TO GET AHOLD OF AN AGENT - DO NOT HAVE EQUIPMENT THAT THEY TELL ME I NEED TO RETURN WHY IS IT IMPOSSIBLE TO TALK TO SOMEONE AT THIS COMPANY. WILL BE SWITCHING SERVICES VERY SOON..
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Hello @user_dmllsp We'd be happy to check into the account and help get this escalated for you. Please send us a direct message with your full name and service address to get started. To send a "Direct Message" to Xfinity Support: Click
Two Visits
I had someone come to set up internet on Sunday last week, they told me the cable room to my apartment was locked so they couldn’t do it and I’d have to wait till Thursday. So then I wait and I double check the cable room is unlocked. He spent 45 minutes in the cable room and then came back and said
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Ran a System Refresh and got this error: There is a video outage in your area. Unfortunately, a system refresh won't fix this issue. Check Connection Status for more information on the outage. So then I went to Connection Status and it o
Sorry, we're having trouble connecting
I cannot access channel 9, 809, or 1009. I get "Sorry, we're having trouble connecting" and error code XRE-03059. I have rebooted the cable box and cable modem several times.
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Thank you for clarification. I have sent a message following those instructions to xfinity support.
Bill dispute
Good afternoon. $30 needs to credited from my previous Xfinity internet bill for STREAMSTORE equipment I didn’t use for an entire month. I was told that would be adjusted once it was returned. You will in the Sept bill the service isn’t there but if you check the Aug bill statement, it’s there and i
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Hello @user_qk3t4j I see you DMed us about this as well. I will continue with you there to look into this.
NBA league pass
I need to cancel my nba league pass and don’t see a way to do it and can’t get anyone on the phone
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Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. How are you trying to access your NFL app on your cell phone to your tv? Are you trying to mirror the screen?
Nfl pluss
For the third time, I want my NFL app on my cell phone to work with my TV. It says I can’t cancel out all the scores on my NFL subscription unless I make changes to my cell phone.
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Sunday ticket
I order thru xfinity, when I go to you tube, it wants me to purchase thru th for $82 a month How do I access & activate?????
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Xfinity Stream Website
Internet service reactivate
I paid the xfinity bill but I am unable to have my internet service back on
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Good morning, @user_nelggx ! I understand the concern. If your home doesn't have existing doorbell wiring, you may be able to exchange the video doorbell for a different camera option, or return it if it's still within the return period. You can retu
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Doorbell camera
I ordered a doorbell camera but I can't install it because do not have wires to connect it. Can I return it or trade it for a different camera
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