Xfinity Community Forum

Turn on Scripps

This is out of control. Over $320 per month and you still have CBS off in Nashville. Where is my credit!!!!! Looking for a new provider. All you can do is blame Scripps. You already charge more than any provider in the country. It’s time for you to give us what we ALREADY PAY FOR!!!!

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Channels and Programming

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We would need to access the account to see what is going on or book a tech. Please send us a direct message with your full name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click t

XfinityMatthew

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4 minutes ago

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Constant Latency Issues

Internet Often Drops out, latency is terrible and can't play any games. Often disconnecting or lag spiking where anything is unplayable. streaming is ok but sometimes can lag. During the day when trying to work, calls often drop and connection is not reliable. here's some diagnostics (Channel 20 is

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I would love to send an email to the CEO on how the employees are not honoring your mission and values. Would you like to provide me his contact information?

user_8vjwr5

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6 minutes ago

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Abuse of power with a limited market

Formal Complaint – Misrepresentation of Service I recorded this entire conversation: A Comcast Xfinity sales representative repeatedly promised services and when they wouldn’t work, told me I couldn’t revert back to my old account. This happened within a matter of hours. She promised, I signed, then

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Update username and email

How do I do that right now

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Sign-In and Account Management

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I’ve sent review on xfinity today, BBB, yelp, google, all social media platforms.

user_8vjwr5

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7 minutes ago

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Abuse of power with a limited market

Formal Complaint – Misrepresentation of Service I recorded this entire conversation: A Comcast Xfinity sales representative repeatedly promised services and when they wouldn’t work, told me I couldn’t revert back to my old account. This happened within a matter of hours. She promised, I signed, then

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What is the issue that you see from your end? I am not home to wait on hold and keep rebooting my PC. I want a technician to come out on Wednesday

user_4gakrv

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7 minutes ago

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Constant Latency Issues

Internet Often Drops out, latency is terrible and can't play any games. Often disconnecting or lag spiking where anything is unplayable. streaming is ok but sometimes can lag. During the day when trying to work, calls often drop and connection is not reliable. here's some diagnostics (Channel 20 is

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user_8vjwr5 Thanks for reaching out to us here on Forums about your recent package change that didn't match what you were promised. This certainly isn't the experience we want for our customers, and I would be happy to help in any way I can to correc

XfinityEricB

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11 minutes ago

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Abuse of power with a limited market

Formal Complaint – Misrepresentation of Service I recorded this entire conversation: A Comcast Xfinity sales representative repeatedly promised services and when they wouldn’t work, told me I couldn’t revert back to my old account. This happened within a matter of hours. She promised, I signed, then

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Hello @user_ewawia, as part of our specialized corporate digital care team that communicates over social media and Forums. We do want to do our best to assist you; we prefer to handle our interactions here for tracking. We are available now to assist

XfinityMarshante

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13 minutes ago

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Sending emails problems

I can receive emails, but can’t send any. What’s a solution? Has happened before.…

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Xfinity won't unlock my phone Even after paying off phone and having met all guidelines.

I want to switch to T-Mobile. I paid off my phone and been with Xfinity for a year. I have contacted Xfinity support almost 15 times already and about 10 chats with them and they keep saying that the device is already unlocked but here on my end, the device keeps saying that is still lock. I even ca

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Devices

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Pbs app

Please add the pbs app to your app choices. It boggles the mind that you haven't done it yet! I see threads going back 5 years….?…?

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Xfinity Stream App

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I don't want to transition to Yahoo. What other choices do I have?

user_n78gbd

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16 minutes ago

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Yahoo transition setup

I have three Comcast emails, but only two are currently setup to transition to Yahoo Mail. I cannot find a way to contact Comcast and ask that my third email account get setup so i can do them all at the same time.

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@user_4gakrv Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Internet connection. Our Xfinity app is a great way to troubleshoot your services, you will work with our amazing chat assistant to run some r

XfinityOrlandoM

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17 minutes ago

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Constant Latency Issues

Internet Often Drops out, latency is terrible and can't play any games. Often disconnecting or lag spiking where anything is unplayable. streaming is ok but sometimes can lag. During the day when trying to work, calls often drop and connection is not reliable. here's some diagnostics (Channel 20 is

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TV freezing up Friday night to this morning. I'm between sugarbush and Jefferson off Jefferson. New Baltimore mi.

user_5bn3xl

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19 minutes ago

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TV keep freezing and no one is actually helping

My TV constantly freezes. Its been happening for weeks now. I been going in circles with troubleshooting on the chat and phone. A technician witnessed the freezing but couldn't fix it. He said a truck will come out and look at the pole. That was 2 weeks ago and there has been no follow up. This is e

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Porting Xfinity Voice TN to XM

Why does an agent only asked for last 4 of SSN to create a port in order to convert Xfinity Voice number to Xfinity Voice? I thought a transfer PIN or a security PIN would be required for the process?

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Devices

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Yes, IPhone 16. When are you available?

user_ewawia

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23 minutes ago

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Sending emails problems

I can receive emails, but can’t send any. What’s a solution? Has happened before.…

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Peacock upgrade

Peacock upgrade to Premium

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On Demand

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Abuse of power with a limited market

Formal Complaint – Misrepresentation of Service I recorded this entire conversation: A Comcast Xfinity sales representative repeatedly promised services and when they wouldn’t work, told me I couldn’t revert back to my old account. This happened within a matter of hours. She promised, I signed, then

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Customer Service

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Need help with customer support

user_538jd5

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28 minutes ago

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live chat with a real person

having issues transitioning email account to yahoo email

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live chat with a real person

having issues transitioning email account to yahoo email

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Email

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Detroit Pistons Playoff Game

Because of the WXYZ debacle, I cannot watch the Detroit Piston Playoff Game tomorrow. That's just not right!

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Customer Service

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