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Current Netgear modem model XB8-T
I am having buffering issues and wonder if there is a newer modem that Xfinity offers/
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X1
How do I File a complaint
Repeated outages over a month long period with no explanation and no ending. Why are we continuing to have problems in the Gales ferry area particularly in an area called Sherwood Forest. We’ve gone hours with no Explanation why it is repeatedly the same area and what they can’t fix. Nor have we bee
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Customer Service
bluzman99, Thanks for sharing these details. This is definitely not the experience we like to hear about. We will certainly do everything within our power to resolve the Peacock, credit, and unreturned equipment concerns as quickly as possible. To ge
15 calls and 15 failures for Xfinity
How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast
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Promotion Ending. Need to Look for Discounts/Change Package
Hello, I received notice that my promotion is ending in February. I tried to look at changing my plan online through my account, but I kept receiving an error message. Are there any plans/discounts that you can offer me to offset losing the promotional discounts. Thank you.
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Billing
E-mail migration
I never received an e-mail from Comcast notifying me to make this change. I did receive an e-mail in August 2025 about it that said I would get an e-mail in 30 days that I never received. Yesterday I was pushed, but the system to make this migration, and I did so. I can access my e-mail on the yahoo
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user_p7vre2 Are you trying to access your email from the Xfinity website, or trying to sign into your account? I would assume the password would be the same as your log in user ID to access your account.
Email pass word
My phone says that I need to add Comcast pass word to open email. Have no clue why or even what that pass word is.
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Call the CC company and say you didn't authorize the charge and they should credit you back unless Xfinity fights it.The fraud hold might not stop it, certain charges as "repeating monthly auto pays" even closing the card and getting a new number doe
Billing Error/Fraud charge Xfinity Mobile
Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fix
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user_ln9u1r Hello there! Thank you for reaching out to our Xfinity Forums Team. Typically, the email confirmation will come through within 24-48 hours. I would recommend checking your preferred contact information in your Xfinity account to be sure t
Canceled services
I didn't receive confirmation email after canceling services. Is this normal?
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I opened my xfinity account in march of 25 and when I moved they offered me a better service and I took it. Problem is when I turned in my old modem when I was done moving it seems they treated it like I left and my new address account was messed up
15 calls and 15 failures for Xfinity
How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast
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Peacock premium not on my account
I have had the absolute worst time with the xfinity assistant when it comes to figuring out why peacock premium is not added to my account. i got the 1 gig internet promo that ended just before the new year so I should have peacock premium on my account. when I go to activate it shows i dont have an
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Xfinity Stream Website
Email pass word
My phone says that I need to add Comcast pass word to open email. Have no clue why or even what that pass word is.
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Customer Service
Canceled services
I didn't receive confirmation email after canceling services. Is this normal?
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Customer Service
I might just finish setting up "any number" you can, THEN once its working call them to change the number or get the port in. Either that or CALL right now, I don't like their chat or messages, I CALL.
Mobile Activation Mess
I feel like there are about 3 people that work at this company, with the efforts they put into keeping a huge wall of separation between customers and support. I just tried to activate my new mobile line. No easy feat given the fact that the QR code that came with the phone actually directed me to a
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user_katkdh Good morning! I hope your day is going well so far. Thank you for reaching out to our Xfinity Forums Team regarding your account discounts for Autopay. I'd be happy to take a look, and see what's going on with your discount. Please send a
Discounts
Please review my account and credit me any money owed. Im not receiving my paperless billing discount as of my last statement. I've been on auto-pay and paperless billing since I joined. Have I been receiving the appropriate discounts? Thank you
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Hi there, @jengen! Thanks for reaching out to us here on the Community Forum. We can certainly check to see if you're eligible for any current promotions. Please send a direct message to us by clicking the chat icon in the upper right corner of the p
XfinityFrank
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Promotion Ending. Need to Look for Discounts/Change Package
Hello, I received notice that my promotion is ending in February. I tried to look at changing my plan online through my account, but I kept receiving an error message. Are there any plans/discounts that you can offer me to offset losing the promotional discounts. Thank you.
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