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500 / 500 Mbps plan results in only 500 / 100 Mbps on CODA56 modem
I activated a 500 / 500 Mbps plan this week but I've only achieved 100 Mbps upstream even after several modem reboots. Downstream is fine. The CODA56 shows OFDMA Upstream channel 0 at 36.2 MHz with channel 1 disabled. There are no coax splitters and speed testing is done from hardwired devices or di
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Your Home Network
I have talked with the associate on 1/6 and he confirmed that my trade-in phone is in their system. They just messed up with the tracking. They said my phone was received back in 2025/10 when I sent it out. But now, they can only give me $95 trade-
Not receiving trade-in credit for Xfinity Mobile
I traded in my iPhone 12 for iPhone 17 pro, and shipped my phone with store provided label around 2025/10/10. But I still have not received my trade in credit so far!
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@Brianleonard80 If they were so worried about security, they would allow special characters in the password to access the router config. What a clown show.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Ticket ECM0018898170
I want my previous cable/internet plan restored at the same price or lower.
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Customer Service
Thank you for your response. It sounds as if it may be blamed on the equipment and that I would need to upgrade to get the best speeds, but the question is how the speeds can vary so widely with an increase in the charge, while adding tv to the bundl
Overcharging
Last year the the internet speed checked out as "Blazing Fast" download speed of 893.4 mbps, upload speed of 901.6 mbps. Today, 3-weeks shy of one year, "Blazing Fast" download speed is 246.9 mbps, and upload is 3.8 mbps. Why are we paying more and getting less?
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Help activating Peacock premium
I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a
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Customer Service
@ElRicky help please!
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
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The exact same thing has happened to me as well. The issue for me is that the 1.2 gig plan has 250’mpbs upload and the 2Gig plan has 300 mbps. I have spent over three hours on the phone for this issue. I finally just, “can you please put me back too
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
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This is far from the experience we want you to have @user_vbinju! We appreciate you for bringing this to our attention! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Suppor
Unwanted service added without consent, lying to customer
I visited the xfinity shop at 2825 El Camino Real #100, Palo Alto, CA 94306 today for an Internet plan, and a male staff member helped me. I mentioned I want the 300mbps plan with promotion ($40/m) while he said I would have to rent a modem for $15 /m. When I got back home, I noticed there was a fee
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Hello, @user_8cd306! I hope you're doing well. I just wanted to check in to let you know we haven't forgotten about you. Our team is still working towards a resolution. Your continued patience is much appreciated. We'll be back in touch soon.
DVR will not delete recordings
About a month ago, suddenly a bunch of DVR recordings we had deleted, repopulated into our active recordings. Now we can't delete them at all. I've tried to delete them off of the cable box, I've restarted the cable box, I've resynched the DVR. I have researched this endlessly, and have done everyth
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There was no such a rental fee for the plan I chose, fyi
Unwanted service added without consent, lying to customer
I visited the xfinity shop at 2825 El Camino Real #100, Palo Alto, CA 94306 today for an Internet plan, and a male staff member helped me. I mentioned I want the 300mbps plan with promotion ($40/m) while he said I would have to rent a modem for $15 /m. When I got back home, I noticed there was a fee
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Unwanted service added without consent, lying to customer
I visited the xfinity shop at 2825 El Camino Real #100, Palo Alto, CA 94306 today for an Internet plan, and a male staff member helped me. I mentioned I want the 300mbps plan with promotion ($40/m) while he said I would have to rent a modem for $15 /m. When I got back home, I noticed there was a fee
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Customer Service
The names may be different, but they are the same great plan with more! Our Digital Preferred is now called "TV Premium". This plan is actually better than our legacy Digital Preferred as it includes 300 hours of Cloud DVR Storage and a 4k X1 set-top
Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?
One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge
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... you need to log in to webmail at least every 90 days or so in order to keep your email active ... That's the safest thing to do, although if https://www.xfinity.com/support/articles/email-activity is accurate, that statement is not quite correct
Closed Comcast Email
I have been a customer with Comcast for over 35 years.... Pay my bill every month on time.... Never been late. Went to sign into my email account today only to find out that it was deleted with a message indicating that I was notified that if I didn't sign in that it would be deleted. I don't recall
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I wonder how much a Cablesubscription costs per month. If I'm not mistaken, I think there's "Digital Starter", "Digital Preferred", and "Digital Premiere". Or are they under differentnames now? I think I used to have "Digital Preferred" when I had al
Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?
One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge
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i have the same issue and have been on the phone for over 2 hours and on the chat and there is nothing that they can do they say that there is a primary account and a manager account on xfinity which i never signed up for a manager account which i do
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HBO Max Error
We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W
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