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Recording stops 2 minutes before program ends
A scheduled recording stops 2 minutes before the end of the program, on all channels and programs.
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X1
Yeah, I don't think that addresses the issue. There are so many problems with our MLB service - some is probably the feed from MLB Extra Innings and some is probably due to Xfinity, at this point I have no way of knowing. It's been ongoing for
mlb extra innings games often have incorrect start times listed
The day's list of games often don't match the guide - one or the other will be incorrect and we are still having issues with DVR games - the playback glitches, freezes, won't fast forward and will sometimes just delete itself so we can't watch it at all. This happens every year.; It can't be our box
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I appreciate your help. But I want to be clear that I truly did not update the password. I deleted it, and then I re-entered the exact same password I have been using for the last year. If I have problems again, I certainly will reach out
IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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How do I get my wifi to reconnect to my tv
I have tried to unplug the router and plug it back in , Ive tried rescanning to get to my network Omeymey2, Ive tried switching from HDM1 to HDM2
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Channels and Programming
Technician running a CAT 6 line
I have an exterior metal shed that blocks all WiFi and have heard that running a CAT 6 line is a good option to get internet to it. I have been trying for over 2 hours to contact Comcast to schedule an appointment, but it seems like an impossible task. The virtual assistant keeps telling me that my
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Customer Service
@maddog2010 thank you for the update, that is wonderful to hear that updating the password helped fix the email concern. Like I had mentioned earlier, most times these are for security purposes when those are required. If you are ever worried about y
IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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@user_395c22, Hi there! Thanks for reaching out and for the detailed explanation. That really helps, and I understand how frustrating it is to need two remotes when everything should work together. With the XR15 remote, volume and power control rely
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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@EG Let me also say, thanks for the suggestions. I've gone through that check list many times. (there's no location history in Windows 11 and my default location is correct) (also no "rest location") No VPNs, I considered using VPN services from my
GEO Location incorrect
I have two PCs connected to the home network. One has the Geo location incorrect, and I've lost my patience looking for help, browsing forums and message boards, and getting into dead ends. Xfinity charges me a huge amount of money monthly and I should NOT have to be browsing for help for something
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user_yvl41u - Thank you for your feedback. This is not the expience we want and we'd appricate the oppurnity to help in every way we can. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.He
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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It's not just a matter of the brand / origin of the router, it's the service. You would need an additional ISP. Google for "vLAN" and see if that may be what you need.
router
can a home have two xfinity routers being used? or would it need to be one xfinity router and one from somewhere else like best buy or amazon. i have a split network circuit and i thought getting a second xfinity router would work but it's just asking me to basically use it as the primary and to ret
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I am having the same exact issue and about to cancel EVERYTHING with Xfinity at this point. It is truly ridiculous. This has been going on for a week today. I have been to the store; they gave me a number to call. I have called that number multiple t
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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I'd probably get charged. I'm so fed up. I'm sorry, I know it's none of your fault, but it's just frustrating.
GEO Location incorrect
I have two PCs connected to the home network. One has the Geo location incorrect, and I've lost my patience looking for help, browsing forums and message boards, and getting into dead ends. Xfinity charges me a huge amount of money monthly and I should NOT have to be browsing for help for something
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I doubt it, but hey, anything is possible. If it were a problem with the gateway or your public IP, both PC's would be wrong.
GEO Location incorrect
I have two PCs connected to the home network. One has the Geo location incorrect, and I've lost my patience looking for help, browsing forums and message boards, and getting into dead ends. Xfinity charges me a huge amount of money monthly and I should NOT have to be browsing for help for something
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So as an experiment, I deleted my password and then re-entered the same password, and now my email is working. None of this makes sense to me, but for now, the problem is fixed
IMAP password for Comcast account
I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!
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I cannot upgrade my phones due to erroneous "You’re over the total number of lines available to you" message
I have seven active lines on an account that can max out at 10. I am trying to upgrade two of those phones and get an error message when I add an upgrade to may cart. So, to be clear, I am trying to upgrade a device(s) so not even add a line(s). But even if I was adding line(s) I would have three to
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Devices
Would requesting a new gateway potentially resolve my problem?
GEO Location incorrect
I have two PCs connected to the home network. One has the Geo location incorrect, and I've lost my patience looking for help, browsing forums and message boards, and getting into dead ends. Xfinity charges me a huge amount of money monthly and I should NOT have to be browsing for help for something
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I replaced both my modem and router a month ago to rule out performance issues.had a tech check our wiring and noted no issues. I am using a Hitron coda56 modem and a eero pro 7 router. Access to the modem is locked as part of provisioning. To captur
Internet Performance
I have continuous monitoring showing sustained upstream latency, packet loss and jitter to multiple external endpoints while LAN gateway pings remain clean. This strongly suggests CMTS or node‑level impairment. I’m requesting escalation for upstream utilization or noise investigation.
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@XfinityThomasA hey Thomas, I talked with another team member and he closed my mobile account and now I don’t even see my mobile account on my Xfinity account. I already paid over 200$ and feel like I’ve been scammed please help me
Xfinity mobile account not resuming
Hey I paid my my past due balance for my xfinity mobile account yesterday but it still hasn’t turned back on for me.
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Good afternoon user_k8eq0e. I would be happy to look into this, and to assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon
Invisible fence wire severed during neighbors cable burial.
On April 17, 2026, sometime before 2:10 pm, my neighbors cable was buried and I believe in the process the cable to my invisible fence was severed. Can you please send a technician out to fix the severed cable. I can be reached.at the phone number on my account and will provide neighbors address for
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As soon as my husband gets out of the hospital, we’re leaving XFinity. I’ve lost my favorite station, channel 7 (ABC) , I tape programs daily on there, and I’m suffering without them! We’ll be switching to You Tube, and I’ll gladly start
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ABC network
Why can’t i get ABC network at home? Zip code: 33957
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