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Yeah I've tried that, I can see the rewards when I do that but I can't redeem them. When I click redeem I get the same rendering error
Rendering error on Xfinity rewards, unable to redeem anything
I've been trying all day to redeem Xfinity rewards I finally can see them but they're all gone except for the $10 for the wicker movie and when I hit redeem it says rendering error it's been saying rendering error all day long
Question
user_dc4x4q Thank you for stopping in for help with your Xfinity Member Rewards. This is currently a known issue that is being worked on. In the meantime, a few customers have had luck using a workaround with these steps: Open this link first: https
Rendering error on Xfinity rewards, unable to redeem anything
I've been trying all day to redeem Xfinity rewards I finally can see them but they're all gone except for the $10 for the wicker movie and when I hit redeem it says rendering error it's been saying rendering error all day long
Question
Thanks for posting on our community forums for assistance, user_gard4d. I understand why receiving a returned payment notice would be concerning, especially when your account is currently showing a $0 balance. I’d be happy to take a closer look
Question Regarding Returned Bank Payment Notification
Dear Sir or Madam, My name is [Edited: "Personal Information"]. I received an email from Xfinity this morning stating that my bank payment was returned. I do not understand why this happened, as I have not changed my bank or bank account information in the past seven months. I have consistently auth
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@XfinitySara I am having same issues, tried to work around where you click on you're already redeemed benefits and go back I can see them but I can't redeem them. Whenever I hit redeem I get the same rendering error. This is resulted in me missing o
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Rendering error on Xfinity rewards, unable to redeem anything
I've been trying all day to redeem Xfinity rewards I finally can see them but they're all gone except for the $10 for the wicker movie and when I hit redeem it says rendering error it's been saying rendering error all day long
Question
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Customer Service
Management of field technicians to really fix my dropping internet connection. On Friday not Monday.
I am a 73 year old leg amputee who is housebound and my internet keeps dropping. Tech was here Wednesday. No TV on Thursday and being told they can’t get me a technician until Monday. No Tv for 5 days. Cruelty to an old woman. Can’t someone step in and get me a technician on Friday. PLEASE HELP THIS
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Network
What were the potential solutions?
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
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Unacceptable Service
I am writing to formally dispute the lack of a billing adjustment for ongoing internet service problems and repeated outages at my residence. I have had four technician visits to my home, and your technicians have acknowledged that there is a problem with the service. Despite these repeated visits a
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Your Home Network
user_81se1a I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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user_eq2829 - Please keep us updated if it had helped!
Having issue sending email using Charter Spectrum account.
I have been trying since last April to send email from my Charter.net account. I can send via my cell phone, which is not ideal. I have seen a few articles stating that the error I am getting is because of a DNS configuration issue with my IP address. I have confirmed that it is not my antivirus, an
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Hello @user_ls933i, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name and address, I'd be more than happy to look
Serviceability
Hello, I am requesting a technical review of my homes internet serviceability. I used to be an Xfinity customer for over 9 years. I have contacted Xfinity several times (including within the hour) since Feb 2026 regarding my new address and was recently told that the notes on my current address stat
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Just updating here so others see... this is still a problem. Not great troubleshooting from Xfinity. Every once in awhile they ask me to check, but it still isn't working.
Xfinity mobile Wifi Hotspots not available
When I first signed up for xfinity cable I was able to use the xfinity hotspots out in public. However after my xfinity home internet was installed I have lost that ability. The option to "autoconnect to hotspots" is simply missing from the app. If I try to log into a hotspot using the login landing
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Question Regarding Returned Bank Payment Notification
Dear Sir or Madam, My name is [Edited: "Personal Information"]. I received an email from Xfinity this morning stating that my bank payment was returned. I do not understand why this happened, as I have not changed my bank or bank account information in the past seven months. I have consistently auth
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Billing
What are you doing Noone is getting rewards.
Error trying to redeem the rewards.
I'm getting this when I try to redeem my rewards "A rendering error occurred: Cannot read properties of null (reading 'fields')." I restart the app. I tried restarting the phone and still not working. Thank you.
Question
Serviceability
Hello, I am requesting a technical review of my homes internet serviceability. I used to be an Xfinity customer for over 9 years. I have contacted Xfinity several times (including within the hour) since Feb 2026 regarding my new address and was recently told that the notes on my current address stat
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Customer Service
We pay for the Xfinity app but it often isn’t working.
Why does the Xfinity app fail so much?
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Xfinity Stream App
I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. However, the actual iPhone st
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
Question
Do you experience issues with other devices @Nintendo_boy96?
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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As I said, fast-forwarding is fine once the show is done recording. It's just while it's recording.
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
Question
I have also just noticed this exact scenario with my account today. I pay for 2 Gig as shown on my bill, but am shown on my current plan on the Xfinisy website that I am on 100 Mbps and when I do a speed test, I get nowhere near 2 Gig speed and hover
eightbitsoul
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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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