I got a text saying I have mobile data but I need to make calls and have data for wayfinding while in Europe. I just landed and cannot log into my Europe eSim so I can enjoy my vacation. I need you're help ASAP but not sure how you are going to contact me other than emails since I cannot make wifi c

My Wi-Fi now pass is not working and I’m not getting any signal.

Hello, I receive the error message, "This communication is built and sent through Adobe, so preview is not available within CMP." when I try to view my order agreement under 'legal agreements and contracts.' I've tried going into different browsers and even incognito mode, but I still can't see this

I had my bill on auto pay but I didn’t realize it was on my other bank account. Now I have 3x $25 e check return fees, and 3x $12 reactivation fees that’s over $100 bucks on just fees. I never got notified by my bank or xfinity, this came to me as a surprise. I had xfinity for 8 years and NEVER had

Hi, I am a new customer trying to set up internet service online, but I keep getting the error "Your order deserves a little more attention." Can an official employee please help me check this?

I saw a few adds about $40 and $50 deals and would like to know if I have the ability to get those as I am not sure how my current plan would interact.

Both hardwired and wireless. Both a static and dynamic IP addresses. With or without port forwarding. With or without putting the PS5 in DMZ. Using XB8 as the gateway And it’s stilll terrible. But the techs come and say evryrbting is fine more than fine “actually getting more than you pay for” which

Hi, I know this had been addressed, but I'm hoping to activate direct messaging. Moved to a new place, transferred service & kept the old equipment. Plugged it in, seems happy, devices connect automatically. Connected without internet. Rebooted everything, still no luck. Cell service is dodgy out he

OMG! I'm having the same crazy-making experience as others – I wished I had thought to search this topic before I've spent hours and hours and hours on the being passed from person to person on phone, online, and in a Xfinity/Comcast corporate store. I questioned my sanity after having to repeat the

I'd like to set up my house internet, so I made an account and do the shopping for me. When I tried to pay a bill, after I entered all my payment infos, some errors occurred when I clicked "submit". I didn't received a confirmation email for this bill and I tried to continue the purchasing process,

Hi everyone, I am looking for assistance from an Official Xfinity Employee to help resolve an issue with my mobile trade-in. I shipped my trade-in device using the prepaid Xfinity shipping label provided to me. The package was officially dropped off and scanned by USPS on July 13, 2026, at 12:38 PM

I received a "new" Xfinity account when changing addresses. My new account can't link to my Peacock because its linked to my old account. Please clear the Peacock activation token/entitlement tied to my old account ID so I can reactivate on my new account.