Xfinity Community Forum

UPS Delivery Contact Phone and Email Wrong

Package is in mail, with tracking #. I wanted to sign digitally but UPS verify my identity has an email address I don't recognize and mobile # I don't recognize. They are both NOT the contact information setup on my xfinity account. How can I update those? I am worried about possible fraud on delive

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Devices

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Overcharge

I recently got notification that my bill was automatically paid. There was a charge of $14 for box and remote. Last month I updated my Xfinity account and returned all boxes and remote’s, my current subscription includes one box and remote. The charge for the box and remote should be credited back t

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Billing

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user_rhmm1u Hi there! Thank you so much for using our Forums and contacting us. Have you attempted to clear your cookies and cache to see if that helps?

XfinityJorge

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13 minutes ago

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Xfinity rewards not t

I get the following meds when I try to access my Xfinity rewards A rendering error occurred: Cannot read properties of null (reading 'fields'). This happens in the app and website, and has happened for several weeks.

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@user_0wx3vk I will be happy to look into this a bit more. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In"

XfinityJanelle

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13 minutes ago

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TCM and TVO channels not available

Both TCM and TVO (channels 24 and 11 in the Detroit area) are no longer streaming. Why?

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Thank you for the information @user_tkpglz, we can take a look into this for you. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to direct message us:• Click "Sign In" if nec

XfinityJeff

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14 minutes ago

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Membership Benefits Error Message All Day

All day today I was having trouble with the Xfinity Membership Benefits page to redeem the new benefits. I was getting an error message when clicking redeem that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This was happening on

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Bill due can I pay Oct 21st

user_d8evnf

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19 minutes ago

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Billing

Bill is due can I please have until Oct 21st

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Bill due can I have until Oct 21st to pay

user_d8evnf

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20 minutes ago

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Billing

Bill is due can I please have until Oct 21st

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Billing

Bill is due can I please have until Oct 21st

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Your Home Network

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@user_zwxp9q Thanks for reaching out to us have you tried any of the troubleshooting steps that are listed on this post ?

XfinityOrlandoM

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22 minutes ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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Nothing worked!! Hence why I sent a direct message.

user_tkpglz

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22 minutes ago

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Membership Benefits Error Message All Day

All day today I was having trouble with the Xfinity Membership Benefits page to redeem the new benefits. I was getting an error message when clicking redeem that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This was happening on

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@XfinityJustinM It is not working for me still as of right now. Someone needs to fix this ASAP. This is ridiculous. You're an internet provider that can't fix your own website?

user_zwxp9q

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26 minutes ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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TCM reappeared but TVO is still missing. There is nothing at all on the bill about it being discontinued. I think someone at Xfinitiy simply needs to reset the streaming link ad restore the service.

user_0wx3vk

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27 minutes ago

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TCM and TVO channels not available

Both TCM and TVO (channels 24 and 11 in the Detroit area) are no longer streaming. Why?

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Xfinity rewards not t

I get the following meds when I try to access my Xfinity rewards A rendering error occurred: Cannot read properties of null (reading 'fields'). This happens in the app and website, and has happened for several weeks.

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Customer Service

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Internet promo expires Nov 17. Would like to get new promo on Monday Oct 19, and be in discussion with you by 9AM Mountain time if possible

My current internet promo expires Nov 17th. I would like to find out what new retention promos you can offer me – all 1-year and 5-year plans without Peacock for under $80/month. I don’t want to look at new promos until Monday Oct 19 due to my billing cycle dates. Is this something you can help me w

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Your Home Network

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Hello! Thanks for reaching out on our forums about this. To confirm, did it allow you to successfully choose a date?

XfinityAmira

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33 minutes ago

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Typo on move confirmation page

There is a typo. On the move confirmation page. It says “dare” instead of “date.” …at your current address on the dare you provided…

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Honestly, I gave up and returned the extender. The Pro gateway gives sufficient coverage (better than my old gateway) and the extender just wasn't worth the hassle.

IAMuser_6ffc17

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33 minutes ago

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pro wifi extender "needs attention"

I recently received a new XB8 Gateway and the associated Pro WiFi Extender. The gateway activated without issue and is working fine, but the extender "needs attention." I have tried activating it in various locations and have gone through all of the recommended troubleshooting steps, but it doesn't

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Farscape-1 Hi there! Thank you so much for using our Forums and for reaching out. Have you tried clearing your cookies and cache to see if you are able to redeem the offer?

XfinityJorge

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46 minutes ago

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Trouble viewing membership benefits page

Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper

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Typo on move confirmation page

There is a typo. On the move confirmation page. It says “dare” instead of “date.” …at your current address on the dare you provided…

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Customer Service

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I have called and cancelled internet twice

I have spoke to an agent to cancel my internet twice yesterday and it is still active. I want to cancel immediately with my effective date yesterday as requested, as well as get the confirmation email, return my equipment and also know my refund.

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Your Home Network

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F1

I'm having the same null error on the app and in the browser...

Farscape-1

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56 minutes ago

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Trouble viewing membership benefits page

Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper

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