Xfinity Community Forum

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Cancellation

How do I cancel my account?

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Customer Service

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Comcast is [Edited: Profanity]! I hate their company and [Edited: Profanity] service. I only got it because my direct TV promo expired

user_agtrjj

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2 hours ago

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I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s

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Comcast is [Edited: Profanity]! I hate their company and {Edited: Profanity] service. I only got it because my direct TV promo expired

user_agtrjj

replied

2 hours ago

to the conversation:

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leave a review

I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s

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user_agtrjj, hi there! Thanks for commenting. I understand your frustrations. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist y

XfinityQue

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2 hours ago

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leave a review

I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s

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Definitely cancelling my service!!

user_agtrjj

commented

2 hours ago

to the conversation:

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leave a review

I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s

Question

Hey there user_7x6j2e, thanks for reaching out through our community forums! If you've already attempted the listed troubleshooting steps and are still running into issues, our team would be more than happy to assist further! Please send us a direct

XfinitySean

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2 hours ago

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Frequent frustrating packet loss

Hello, I've been experiencing packet loss for several months now. I worked with a tech via mobile chat for some time but ultimately did not resolve the issue. I have checked multiple devices (2 desktops, and 2 mobile devices). It is very noticeable when playing online games where it results in frequ

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Dynamic Range Window Violations and loss of connection

Recently I've been dealing with excessive DRW violations and loss of connection. Not sure if it's a coincidence or not but the local fiber company has been running fiber up the poles through the street all week, not sure if they knocked a connection loose up the line but yesterday and today I've bee

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Your Home Network

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Thanks for taking the time to reach out over our community forums, user_8xgtf2! I'm sorry to hear that your plan may have changed in a way you weren't expecting or were told! You've come to the right place for assistance, and our team would be more t

XfinitySean

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3 hours ago

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Signed up for an updated plan and told wrong price and service would not honor the price that she told

Hello, I spoke with service today to review my internet and phone plans with xfinity and changing plans with current promotions. After reviewing the options and pricing for both phone and internet multiple times with Service Rep we decided with moving forward with the update. We updated the internet

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@user_41287d, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes

XfinityChelseaB

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3 hours ago

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Web-Based Xfinity Remote Not Working (Disappointed in Xfinity’s Overall Lack of InnovationI

I am disappointed in Xfinity’s overall lack of innovation. When Xfinity announced that its Xfinity Remote App was going away, it directed us to their web-based remote at remote.xfinity.com. I’ll be honest: I felt some type of way about a company removing an app in the 21st century, and basically jus

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Overdraft Issue

My account balance is 0.00 and it’s overdraft , due to that I can’t active my modem

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Getting Started

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@user_39i3v3 Have you tried the "Recover Lost or Deleted Emails" process through yahoo? Check out this article for more information: https://help.yahoo.com/kb/new-yahoo-mail. As @Again mentioned, once you've migrated there's not much we can do on our

XfinityQuemekia

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3 hours ago

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lost email

I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to 11/20/25 disappeared. I am hoping to retrieve the emails because there

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swill82 That would be frustrating to deal with interruptions each night you have reached the right team to make sure you get the help you need. If you could send our team a direct message with your full name, the name listed on the account (if differ

XfinityAmandaB

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3 hours ago

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Internet drops out everyday at the same time

Every single day at sometime between 7PM to 9PM the internet in my neighborhood becomes very spotty. Sometimes this lasts a few minutes, sometimes it can last like an hour. Numerous neighbors report the same issue at the same time, so it has to be a Comcast problem. I can't get through to anyone to

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Hello @user_6j5f0k are you still having your issues with your Xfinity app?

XfinityDuron

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4 hours ago

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No picture on Xfinity Stream on Apple TV

I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)

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Internet drops out everyday at the same time

Every single day at sometime between 7PM to 9PM the internet in my neighborhood becomes very spotty. Sometimes this lasts a few minutes, sometimes it can last like an hour. Numerous neighbors report the same issue at the same time, so it has to be a Comcast problem. I can't get through to anyone to

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Customer Service

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Cancel Streamsaver

Hi there. I need assistance canceling streamsaver. It doesn't appear that there's an option to cancel from my account? Thanks!

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Xfinity Stream Website

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We are a corporate digital department that supports residential and business customers. I have responded to you directly in our direct message regarding your concerns. I hear you, I see you.

XfinityQue

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4 hours ago

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help with our xfinity subscription

How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.

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Hi, thanks for the answers, but the missing email messages have not shown up. I do not have a 'Recovered Deleted Items' option in the trash folder. I can't even get into Xfinity email anymore. Any help much appreciated!

user_39i3v3

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4 hours ago

to the conversation:

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lost email

I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to 11/20/25 disappeared. I am hoping to retrieve the emails because there

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Hello @user_w4637l are you still having your issues with your Xfinity Stream?

XfinityDuron

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4 hours ago

to the conversation:

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Xfinity Stream App Stuck Loading on Samsung Frame

I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck

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I would like to speak with an actual supervisor. That was another complete waste of my time - hours and hours.

D3bbi3R

commented

4 hours ago

to the conversation:

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help with our xfinity subscription

How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.

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I hope you had a successful transition. Both my wife and I transferred over, and now we cannot access anything through Outlook.

user_8w5abp

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4 hours ago

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Yahoo transition issues

Hi all i just completed the transition to yahoo and added the account to my iPhone however I am having trouble adding it to macOS native mail app when I try to add a yahoo account in mail it’s inactive and looks like it’s still trying to use Comcast’s imap settings also now I keep getting a notice w

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