Xfinity Community Forum

i paid my past due bill

i paid my past due bill 2 days ago why isn’t my service back on?

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Your Home Network

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@user_90pgjk @XfinityJeffB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publ

EG

commented

8 minutes ago

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Escalation Needed: Xfinity Advertises Symmetrical 2 Gig at My Address but Only Delivers 300 Mbps Upload

I'm requesting assistance from Xfinity's Digital Care team with an apparent DOCSIS 4.0 / Full Duplex (FDX) serviceability or provisioning discrepancy. The issue: Xfinity's website explicitly advertises its 2 Gig symmetrical service at my exact residential address in Atlanta, GA 30307. The ordering p

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@user_7sjg0v @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

commented

10 minutes ago

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Slooooow Upload Speed

I just recently signed up for the 1Gbps speed and used my own Motorol gateway\modem DOCSIS 3.1. For Wifi, I bought brand new eero plus 6E. When I do a speed test from the eero wifi unit that's directly connected to the Motorola gateway \modem, I get 760Mbps down| 6Mbps up. Unacceptable!! That's not

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All new part of this issue

user_ww3jic

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11 minutes ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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Stream app is unusable

All other streaming apps work for me. Xfinity’s is garbage. It halts, resets to start and turns on closed captions. Now some Xfinity experts bot will reply to me “thank you… we care… it works great… let me pass you to some heavily accented person who has you reboot your system” Just fix it!

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Xfinity Stream App

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

14 minutes ago

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New promotion

My contract is ending, I can lower my internet speed and get a 5 year price guarantee, but it includes a one year mobile phone number for free. I do not want a mobile phone. How can I get the promotion without adding a mobile phone number? I do not want to be charged for a mobile phone number after

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New promotion

My contract is ending, I can lower my internet speed and get a 5 year price guarantee, but it includes a one year mobile phone number for free. I do not want a mobile phone. How can I get the promotion without adding a mobile phone number? I do not want to be charged for a mobile phone number after

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Customer Service

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Concern moved here to the Customer Service help section.

EG

commented

30 minutes ago

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Internet

Hello Xfinity. I need to escalate an ongoing internet service issue. I received my home internet equipment approximately six months ago, around April 2026, and my internet has never worked or successfully connected since receiving it. I have been paying for a service I have not been able to use. My

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

32 minutes ago

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Migrate from NOW Internet to Xfinity internet 5 year plan

I have 200 mps NOW Internet. How do I migrate to the XFINITY 5 YEAR internet plan?

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I can’t fast forward on in progress recordings on my Samsung tv. Once the recording has finished I am able to fast forward. It also stopped working on my MacBook. I thought it was fixed because I was able to click on fast forward but it would always

Memoore1967

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34 minutes ago

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Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings

Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have

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Hi there @user_3uvpp5 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Are your other streaming channels working fine that were added during that time?

XfinityDemetrise

commented

35 minutes ago

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Not all apps available

I ordered the full package from the Streamstore, and Disney isn't showing up as available. Who can I contact?

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@user_75wli8 My question ?

EG

commented

36 minutes ago

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WiFi not working

Hello our home internet hasn’t been working since yesterday afternoon and I’ve restarted it multiple times and it’s still not working there’s no outages in the area so I don’t know what’s wrong

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@user_t991001 We're happy to hear your electrical panel was repaired. We'll gladly get a technician out to your home to remove the filter and check your cabling to ensure your service is back up. Please send us a Direct Message with your name and add

XfinityLinda

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36 minutes ago

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Arris S33 Cable Modem - Intermittent Xfinity Internet Service, Then None at All

We've got (allegedly) 2Gb service to our home here in Northern California. We own an Arris S33 cable modem, which supports up to a 2.5Gb connection speed. It's connected to an eero PoE Gateway and a 3-node eero Pro mesh network. It's worked great for us for most of the last 7 years here. Unfortunate

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DP

Not sure, but I first noticed it yesterday - and it's especially maddening if you're watching a long live sporting event, where you may need to pause & then resume later. "Resume" has been rendered inoperative.

DAN.PET

replied

38 minutes ago

to the conversation:

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

Question

Greetings, user_hikgg8! We appreciate you reaching out with your billing concerns. Have you checked the " One-time charges " section on your October statement to see if the $100.00 charge is showing where it is coming from on there? You can use XFINI

XfinityNatalie

commented

42 minutes ago

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Bill question.

Hello my name is [Edited: "Personal Information"] I’m wondering what the $100 one time payment on my October bill

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Hi there @user_fn4u2b Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1.&e

XfinityDemetrise

commented

44 minutes ago

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Need to lower Wifi bill

Ive been paying $86.90 for nearly a year now. It's getting too expensive. If reduction in monthly fee cannot be decreased to reasonable amount, then I will have to consider going with another ISP.

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I just noticed with Green Bay and Chicago recording, when I'm using my laptop, if I select to watch "live TV" it automatically uses the recording and starts from the very beginning of the game. LOL I didn't notice that before. Is that a new broken th

jdawg90

commented

46 minutes ago

to the conversation:

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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@XfinityJanelle Golly gee..... Doesn't that link look familiar.......

EG

commented

47 minutes ago

to the conversation:

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Guest Network

I would like to set up an isolated guest network.

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RCS messaging

I have an iPhone 15 Pro on Xfinity Mobile with RCS permanently stuck on “Waiting for Activation.” My IMS Status specifically shows “Voice & SMS” and does not include RCS. I am also unable to receive messages in group chats that include Android users, although one-on-one Android SMS works. I have fac

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Customer Service

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Never cancelled order

Spent 45 mins on phone to cancel an order as they didn’t apply a trade in credit, was told it was cancelled, then the product was dlvd the next day. Called, waited 45 minutes to try and get a trade in credit and was told nothing they can do. This service is TERRIBLE!

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Customer Service

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