Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (451.2K)
Conversion to yahoo - emails now in both inbox and folders
I had 2 Comcast emails. Using an IMAP backup program, I did a test where I backed up one of the email accounts to my computer and then migrated it to the other account that I hadn’t used. then I did the conversion to yahoo on the account I never used but now was identical to the account I did use. I
Question
•
Hey, Dude. Why don't you check on this today and tell us what management says? Your response above is unacceptable!
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
Question
Have you been able to get your issue resolved I literally have been reading everywhere and it seems this is a major issue. Wish I knew this before I ever ordered online I would have went in store.
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
Question
Unresolved Ticket: #ECM0020055186
Request: Xfinity Mobile shipping issue Ticket: #ECM0020055186 Date created: February 27, 2026 Status: New I order phone Feb 25, 2026 2 day shipping. On feb 27 delivery came no phone just boxes of phones, I immediately return the package th the delivery driver to make as refused return/ item missing.
Question
•
Devices
Hello @TopDogDave, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I would need to pull up your account to see what equipment you have and what is available to you. If you could
Requesting for a new box that is Multiview capable and . . .
I was told the best way to resolve any Xfinity problem or equipment request is to access it through this Community Support Forum, so here I am ;-) I just discovered yesterday that Xfinity has a cool service called MultiView (for Sports) and so I used the Voice Remote to access MultiView and the TV s
Question
user_sswwky Thank you so much for letting us know that you are having issues with your Xfinity mobile phone. If you are still in need of assistance, please let us know, so we can make sure you are taken care of.
I need a tier 2 specialist
Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) Activation Method: eSIMThe Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la
Question
Good evening @user_km21yh, and thank you for reaching out about the ping spikes you’ve been experiencing — we truly appreciate you letting us know, and we’re happy to help troubleshoot this further. To get started, could you pleas
Frequent Ping Spikes
About every 60-90 seconds, my ping will spike and possibly lose connection for about 5 secs. Reply from 96.6.226.187: bytes=32 time=28ms TTL=53 Reply from 96.6.226.187: bytes=32 time=19ms TTL=53 Reply from 96.6.226.187: bytes=32 time=25ms TTL=53 Reply from 96.6.226.187: bytes=32 time=33ms TTL=53 Rep
Question
Hello @caitlinpulizotto, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. For "NOW" services, customers must cancel the existing NOW account and sign up for a new one at the new
Can't move my NOW service address online, it keeps taking me to a broken webpage
I need to change the address of my internet service as I just moved to a new apartment. All links available online (thru xfinity assistant, FAQ, etc) are not working. Please connect me to a real representative so that I can get my internet working in my new apartment. Thank you
Question
Can't move my NOW service address online, it keeps taking me to a broken webpage
I need to change the address of my internet service as I just moved to a new apartment. All links available online (thru xfinity assistant, FAQ, etc) are not working. Please connect me to a real representative so that I can get my internet working in my new apartment. Thank you
Question
•
Customer Service
Thank you for visiting our official Xfinity Forums Community support page @user_4fqhxa. We would be more than happy to assist with the Peacock Premium activation issues. We include Peacock Premium for Xfinity customers that have our Xfinity 1 Gig Int
Cannot activate included Peacock Premium, circular links and no clear path
I received an email today from Xfinity telling me that as a Platinum member, I have Peacock Premium included at no extra cost. Great, except there's apparently no way to actually activate it. The email says to sign in to my Xfinity account and redeem the perk, then visit xfinity.com/yoursubscription
Question
when are you going to start carrying DSN, the season is less than a week away. at least let us know what is going on
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
Question
Cannot activate included Peacock Premium, circular links and no clear path
I received an email today from Xfinity telling me that as a Platinum member, I have Peacock Premium included at no extra cost. Great, except there's apparently no way to actually activate it. The email says to sign in to my Xfinity account and redeem the perk, then visit xfinity.com/yoursubscription
Question
•
Customer Service
Trying to activate Peacock Premium perk
Xfinity Member since 2017, Platinum Trying to activate Peacock Premium perk Followed instructions on the "Activate Peacock Premium" support page (at https://www.xfinity.com/support/articles/peacock-premium-offers) First option: xfinity.com/yoursubscriptions - which led me to https://www.xfinity.com/
Question
•
Channels and Programming
@user_w33g97 Thanks for checking. If the activation link, and the link to the subs directly on your account don't work, it's part of the known issue. You've done all you can, and we can create a ticket to continue. Send us a direct message with your
Disney Plus Hulu bundle
I have the activate Disney plus button but no matter how many times I press activate nothing happens. I've tried multiple different phones, different browsers and a laptop but the button still won't do anything. I spoke to an agent and they weren't much help they just sent the activation link email
Question
Peacock not link with Xfinity account
I claimed my peacock subscription via Xfinity but its not activating on my account
Question
•
Channels and Programming
user_vve5mu Thank you so much for reaching out for help with using your phone while in Taiwan. With the premium unlimited plan, there should only be the settings in the phone that need to be updated to enable global roaming. Settings > Conne
Premium Unlimited Plan, no cell service in Taiwan
I can make call/text as long as having WiFi. But once lost/turn off WiFi, I lost that ability. I tried turn on Airplane mode, wait 1 minute, then turn it off. Didn't work, same problem. Tried cell network reset. Didn't work. Tried removing eSim, then reinstalled via Xfinity app. Didn't work. I have
Question
I’m having the same issue. Worked last month. Card doesn’t expire until 2030. It’s definitely an Xfinity issue
user_ktfdq5
commented
35 minutes ago
to the conversation:
0
0
No cards being accepted.
2 debit cards that draw from the same bank account are being declined. Autopay was not going thru. Another card we tried was also declined, from a different bank. So this leads us to believe it's not a bank issue. Cannot call xfiniti directly due to service suspension or even to call my bank. What d
Question