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dmtrashman Hello and thank you for reaching out via our Xfinity Community Forums. I hear your frustration, and I truly appreciate you taking the time to test your system before reaching out—that helps us rule out so much. Since your other chann
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Low speed
Speed 500 pay for 1000 multiple homes on my street have same issue
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Your Home Network
Deal not being honored
When I signed up for service, I was clearly told that I would receive two mobile lines free for one year. This offer was the sole reason I agreed to move forward with the plan. However, I am now receiving past-due notices and billing alerts for charges that should not exist under the terms of that p
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Plan
Good morning @user_z5bcxw, and thanks for posting to the Xfinity forums, I hope this message finds you well. You have reached the right place for assistance with a legal name change. Could you please send our team a direct message with your full name
Need to do a Legal Name change
I need to do a legal name change and I do not see any icons on the upper right corner for new messages. Can you please assist?
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Need to do a Legal Name change
I need to do a legal name change and I do not see any icons on the upper right corner for new messages. Can you please assist?
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Sign-In and Account Management
No unsolicited messages were sent. I actually screenshotted them and made a complaint with the FCC. Hopefully they can help me.
Cannot activate Peacock
I have until the 9th of Jan to activate my account. I have been promised help by Xfinity but still months later. I cannot activate my account. Does any one have any advice?
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User_J9k Thanks for reaching out about the Peacock activation issue you are having. I would be happy to assist you with getting this fixed. I see you sent us a direct message already, and I'll be happy to assist you there with locating your account.&
Cannot activate Peacock
I have until the 9th of Jan to activate my account. I have been promised help by Xfinity but still months later. I cannot activate my account. Does any one have any advice?
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Hey @user_sm9okr , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Xfinity mobile billing. I would be more than happy to offer my assistance looking into this
All phone lines canceled but still getting billed
How do I stop getting a monthly bill if I do not have a phone from xfinity? I had 2 lines, both were canceled but I still get a monthly charge even though I have no phone. This has been canceled more than once, verified by xfinity that I have no phone but still being billed even though the card was
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user_lqkhub Thanks for reaching out to us today about a double payment made to this months billing. I would be happy to assist you with getting the refund for the second payment that wasn't needed. Can you send us a direct message with your ful
I was double charged
Xfinity took the same payment twice. I gave a payment of $104.00 on Friday and they TOOK $109.00 at 3:00 a.m. I better have my money back in my account ASAP. They are sneaky thieves
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@user_bdake9 Our team is here to help. My apologies as sending emails is not an option for us. Look for three dots or lines to click to message us. Do you see an instant chat option?
Xfinity Mobile Billing Concern
Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of 1GB pm. Both devices were FREE but we started gett
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Torres99 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you had a technician out already. If you are still experiencing service issues with the upload speeds we may need to get a technician back out, since t
Intermittent latency / packet-loss–like behavior under upload load (signals clean)
Hi everyone, I’m hoping to get some guidance or escalation help. I’ve been experiencing intermittent issues that feel like packet loss (gaming lag, voice calls cutting out, spikes in latency), even though speeds and signal levels look good. A Comcast tech already came out and checked: Drop line, ins
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user_2mfyib Good morning. Unfortunately, your message hasn't reached our team yet. I’m so sorry for the extra step, but would you mind trying to send your name and address one more time? Sometimes a quick page refresh helps the system catch up.
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
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user_mgvy2e I definitely understand the concern if you're having a hard time getting 2FA calls! You can change the number of rings before voicemail by following these steps, and there is a screenshot that can be helping in this link. Let me know if t
Verification phone calls from businesses with a number code going directly to voicemail.
With more and more internet logins needing 2-factor with a code, there are times when the phone call goes directly to voicemail without any rings or chances to answer the call. Are there any settings that can be done to remedy this? No audible rings then I get the notification that a new voicemail i
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not receiving device trade in credit
I traded in 3 phones in September and got confirmation that all 3 phones were accepted with the messages "Congrats! Your upgrade on ** line is now complete. You should start receiving your new device discount on your next bill. The discount was only applied to 2 of the phones. I'm still being charge
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Devices
Cannot activate Peacock
I have until the 9th of Jan to activate my account. I have been promised help by Xfinity but still months later. I cannot activate my account. Does any one have any advice?
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Xfinity Compliments
I was double charged
Xfinity took the same payment twice. I gave a payment of $104.00 on Friday and they TOOK $109.00 at 3:00 a.m. I better have my money back in my account ASAP. They are sneaky thieves
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Billing
Having read through Comcast's community forums, I understand that WLVT is no longer able to afford Create TV in its lineup. Most people are either blaming Comcast or suggesting WHYY in Philadelphia re-introduces Create TV to their 2026 lineup. All of
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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Thanks for the clear reply, @XfinityAldrik ! (I'd like to mark it as the Accepted Answer, but I don't see that option offered for any response except the first. Please mark it for me if there's a way to do so.)
Will I recieve a notification *BY EMAIL* when it is time for me to migrate my Comcast.net email to Yahoo?
The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo
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Newsmax still freezing at 7:25 AM EST on 12/29/2025. Enough is enough! I went through all of the motions testing my system before this post. Xfinity please repair this problem!!!!!!!!!!!!!!!!!!!! It is your problem, not isolated to
dmtrashman
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Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question