Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (540.7K)
Okay will do, thank you.
Live support agent giving misinformation. Again...
Last year I enrolled in the Xfinity NOW plan where I had an awful experience with the internet speeds and ping falling drastically short of what was advertised on site and shown on the FCC Broadband Facts label. After spending several hours on live chat and the phone with support "helping" me troubl
Question
No internet since before 8am
Tried numerous times to reboot- no luck- TV connection froze- unable to connect with computer- ? Issue with outside wire connection- windy lately- still have old router.
Question
•
Your Home Network
XFinity Mobile - Shipping Claim
I opened ticket # [EDITED: Personal Information] due to my new phone shipment that was updated as "Damaged" by FedEx on the tracking. I have been waiting for 2 days with zero updates from XFinity and no clear indication as to why a replacement can't be immediately sent instead of making me wait for
Question
•
Customer Service
Xfinity Stream app not working.
My xfinity stream app has stopped loading both dvr recordings and live tv on both my Kindle Fire tablet and my Samsung android tablet. I have forced stopped, cleared cache, deleted and reinstalled app, but nothing has changed. This has been since the evening of Saturday, October 17, 2026.
Question
•
Xfinity Stream App
Hazardous Exterior Line Installation on Rental Property
I am the property owner and landlord of a residential rental property. I am writing to request an immediate escalation to a local field supervisor and a property damage claims representative regarding an unmanaged, chaotic, and hazardous exterior line installation on my building.Over time, Xfinity t
Question
•
Customer Service
Hello @Jaresroxy Our apologies that you're having network concerns. With your current device have you forgot the network and changed the Wi-Fi network password?
Asus zenfone live is connected to my WiFi… again
Asus zenfone live is connected to my WiFi… again I already changed the modem once and this still happening! Is Xfinity not a secure network provider or what?!
Question
yahoo email
I know you keep the comcast.net email but why does Yahoo mail have advertising? My wife did it and it's loaded with ads. Can the ads be stopped? I just got notice about my email program ending and don't want all the ads.
Question
•
@XfinityAdrienne This was fixed for a few days but is an issue again! Channel 850!
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
Question
billing
I need help resolving a billing issue regarding a 5-year price guarantee. When I signed up, I was sold a 5-year price guarantee. However, my account appears to have been set up with a $30 discount that only lasted one year. That discount has now expired, and my bill has increased. I did not agree to
Question
•
Your Home Network
user_oigm58, Thanks for reaching out and for letting us know what you’ve already tried. Since you’ve cleared your cache and history and tested across multiple browsers on both desktop and mobile, we can certainly take a closer look at wha
A rendering error occurred: Cannot read properties of null (reading 'fields').
Membership benefits page keeps throwing this error. Cleared cache and history. Tried on three different browsers on both desktop and mobile. Solution seems to be: refresh your account profile parameters or open a backend ticket with the web team to clear the stuck rewards data history. Thanks.
Question
ioT device connection requiring 2.4 Ghz
I purchased a Feit Electric Smart Water Sensor that requires a 2.4 Ghz Wi-Fi network. We have an Xfinity Technicolor XB8 Gateway at home. I cannot get the sensor to connect to WiFi. Is there an extender available that can be configured to only extend the 2.4 Ghz band so that I can get the sensor to
Question
•
Your Home Network
ECM0025161808
I was given this ticket number to track the request for the $200 prepaid Mastercard promotion a few months ago. Haven’t heard a thing in two months - and this ticket is not showing up on my Xfinity app. How do I find out the status of this ticket?
Question
•
Your Home Network
@user_e195da Thank you for confirming this is affecting your services. I would be more than happy to review the calendar to see if there's anything we can do to get someone out there sooner. In the meantime, you can connect to one of our Xfinity hots
Cut cable line
Construction workers had the lines marked and are installing a silt fence next door. They cut my cable line coming to my property. It needs to be splice back together. Per the construction workers it was supposed to be buried 18 inches and was only buried about four.
Question
@user_fbx77h Good morning, and thank you for bringing this concern to the attention of Xfinity Forums. I'm happy to help you get a ticket issued to our local team to have your line repaired. Please send us a Direct Message with your name and service
Tree down on wire
Hey Xfinity there is a tree down on the wire which is very unsafe. I am afraid to cut as it could fall on me/not my property/ afraid the cable will break and the whole area will lose internet. Can you have someone come out to cut this down? [Edited: Personal Information]
Question
yes, it’s affecting my service because I have none. I called customer service and they told me the earliest they could get out of tomorrow late afternoon. Is there anyway someone can come today to fix this line… It just needs to be splice back togeth
Cut cable line
Construction workers had the lines marked and are installing a silt fence next door. They cut my cable line coming to my property. It needs to be splice back together. Per the construction workers it was supposed to be buried 18 inches and was only buried about four.
Question
Byod
I received an insurance replacement from Assurant for my paid-in-full BYOD device. The replacement is mistakenly carrier-locked. I need an operator to manually clear the 60-day activation requirement and submit an escalated unlock ticket using my new IMEI number."Digital Care Teams on the forum have
Question
•
Devices
Greetings, @user_6nb2g3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your equipment. You have definitely come to the right place for assistance. C
Help with outdoor unit
Someone said that they were from Xfinity and lifted the outdoor unit up, but didn’t put it down, now the cables are exposed
Question
By any chance do you have a Sony smart TV? https://forums.xfinity.com/conversations/your-home-network/a-unknown-device-is-connected-to-my-wifi/69c33c8285de0a227a5751a5
strega7
commented
7 minutes ago
to the conversation:
0
0
Asus zenfone live is connected to my WiFi… again
Asus zenfone live is connected to my WiFi… again I already changed the modem once and this still happening! Is Xfinity not a secure network provider or what?!
Question