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Perhaps because this just takes me to the Forum post page. Nevermind. I'm looking for a new ISP.
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
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I already have an open chat with Support
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
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user_jdlhoj For the safety of your personal information, please do not post it on our public forum page. Please follow these steps to send me a Direct Message so I can collect your account information privately and safely :). To send a direct m
Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
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Live Chat SCAM?
LIVE CHAT CONCERN... I FELT LIKE I WAS SET UP TO BE SCAMMED!!!!! Last night I attempted to purchase an Apple Ultra 3 Watch in Ocean Blue on your website. Should have been a $300 discount but it wasn't working out that way. So I used the LIVE CHAT for help. The person assisting me asked for my name a
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Devices
New Now customer have not received router
We were suppose to have received our router by now. Can now get a hold of anyone and the automated chat is not any help
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Sign-In and Account Management
Hello @user_g3wnge thanks for reaching out on our Xfinity Forums. Are you having trouble accessing your comcast.net email address on your phone? Were you looking to get a new email?
how do i getXfin
need to get the old email off my phone and change from comcast.net to Xfinity
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[Edit: Personal Information] easement letter to build shop on south east corner of property.
Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
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@user_mqi47f Our team can assist with getting a request into the local construction team regarding your current project. If you could please send me a DM with your first and last name along with the full-service addresses in question and any relevant
Relocating Fiber Optic Lines
I am currently working on a project in Illinois that will require the relocation of several xfinity lines for roadwork. Is there an email or phone number I can call to help coordinate this effort with the xfinity engineering or construction department?
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@user_xu6h55 - I hear your frustration, and honestly, that sounds incredibly stressful. Getting a call where someone has your personal details and then starts making threats when you push back is enough to set anyone on edge. You did exactly the righ
SPAM CALLS from 1800-266-2278 saying its xfinity comcast
Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu
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BooReding We would not have the option to force the migration to Yahoo, or an ability to reverse the change if it was accepted.
Email migration to Yahoo
Dear Tom Karinshak, I have been a customer of Comcast/Xfinity for more than 24 years and I have never been more disgusted than today. We migrated one of our email addresses to the Yahoo platform that you promoted and it is filled with ads - every 15-20th email is actually a paid Yahoo ad and ads lin
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That may not be the only problem but start there. See link below; https://www.google.com/search?q=MAC+address+filtering+xfinity+gateway&rlz=1C1CHBF_enUS937US937&oq=MAC+address+filtering+xfinity+gateway&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIICAE
MAC address filtering please help
Hello, I’m not able to set up wireless connection on my HP printer and the reported problem is that the MAC address filtering may be enabled on my wireless router and that could be preventing my HP printer from connecting to my wireless network during set up. The solution that is recommended is to d
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how do i getXfin
need to get the old email off my phone and change from comcast.net to Xfinity
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Customer Service
Hey there, @user_5gn9af. Thank you for commenting on another user's posts with your concerns. We'd definitely like to take a look at things and see how we can help! I've converted your comment into its own post to ensure proper handling of your parti
Re: "Charges on recent statements not consistent with upgrade to the new 1 Gig service plan..."
I am experiencing many of the same issues. Completely frustrated that I cannot speak with someone in the US without spending countless hours on a telephone call with someone who tells me that they are not able to fix the problem, or that it is fixed and it's not. My television has pixelization on ev
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kfowler33 Thank you for reaching out on our forums. We are still here to help you. How long ago did you last access your email account? Immediately after disconnect, you must access your account every 90 days to keep it active. The following article
Trouble Changing Password [Edited]
I canceled my Xfinity internet account awhile ago and kept the comcast.net email. Now I am having trouble changing the password to this email of [Edited: "Personal Information"]
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Re: "Charges on recent statements not consistent with upgrade to the new 1 Gig service plan..."
I am experiencing many of the same issues. Completely frustrated that I cannot speak with someone in the US without spending countless hours on a telephone call with someone who tells me that they are not able to fix the problem, or that it is fixed and it's not. My television has pixelization on ev
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Billing
Why Can’t Fiber Customers Bring Their Own Equipment? A Technical Discussion
I’m hoping this question can be considered from an architectural and product perspective rather than just a support standpoint. Historically, with DOCSIS, customers could provide their own approved equipment because authentication and provisioning were handled at the network level, not tied to a spe
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Your Home Network
Tv freezes
I pay way to.much for the tv to freeze every few minutes
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Channels and Programming
It was yesterday, Feb 17th. From the transcript: Agent (02:37 pm): Hi MATTHEW, thank you for contacting Xfinity. My name is Prathna. I see you may have questions about your bill. Is that correct? nullAgent (02:38 pm): I can understand. I will go ahe
Where to file a complaint about bait-and-switch tactics by Xfinity?
Absolutely horrendous Xfinity experience. Was offered a package and accepted it from a support person who stated confirmation would arrive in email in 1 hour (I have the live chat transcript and screenshots), only to have it never show and not honored when I reached out and was shuffled across 6 oth
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@user_jdlhoj, hello! We would need to work with you privately on this issue. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support”
Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
Question
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe
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Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?
Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?
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