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I just sent the info as you instructed.

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Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

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Channel 233 WGTA5 OFF THE AIR ATLANTA, GEORGIA

Channel 233 WGTA5 in Atlanta, Georgia, has been off the air since Monday June 21, 2026. What's going on?

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user_iixy1u, Thank you for reaching out and creating a new post. I would need to dive into the details of the mobile account to give you the best guidance. I ask that you reach out privately, so we can cover the details of your account. You

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Double Charged

I was double charged on 6/11/2026 for my Xfinity mobile account. I made a payment through the app, received an error message that quickly disappeared, logged out, logged back in, seen the balance was still unpaid and made another payment. My checking account, however, shows 2 payments pulled for the

Question

$50 1 gig for 5 years

Our internet is expiring on 7/1. Trying to get the special rate that was advertised. Chat help couldn’t help. Quoted $100 instead of $50. Can anything be done to get special rate?

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Sent, thank you for your help

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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Thank you for letting us know @Sophieke, and we appreciate you giving that a try. Let’s take a closer look at your account to determine if we need to submit a ticket for further assistance. When you have a moment, could you please rejoin us v

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

Hi, the new address is my default, I've also unlinked my old inactive account, and is still facing the same issue when accessing member benefits

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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XB8 MocA interface flapping

Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties

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I wish I could fix it for you. Sadly, this needs the prepaid department (1-855-757-7372) for troubleshooting. We don't have the access needed for issues with the NOW pass.

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Now Wi-Fi pass

Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID

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Okay, are you able to pick the default account to be your new address? You can use these steps here for that change. Look for the Switch between linked accounts section.

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

Community Best Answer

cbrown3864 My team can help you with your gift card concerns as it will require us to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate

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Expired prepaid card

Hello, I recently noticed that my prepaid gift card expired before I could use it so the full amount went unspent. I understand it had an expiration date, but was surprised by how short the window was. Would it be possible to have a replacement issued? It would be extremely helpful.

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Yes, I moved in January and see 2 accounts on my file.

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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Seasonal hold

Need to unsuspend my account

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@XfinityJeffB​ like I said I have only 1 of 2 devices connected and the router won’t let me access the login page to buy another pass. What’s the fix here Jeff?

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Now Wi-Fi pass

Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID

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Thank you for letting me know. Are you by chance managing more than one account with your Xfinity ID? Like an account at a different address or for a family member?

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

Question

Community Best Answer

Expired prepaid card

Hello, I recently noticed that my prepaid gift card expired before I could use it so the full amount went unspent. I understand it had an expiration date, but was surprised by how short the window was. Would it be possible to have a replacement issued? It would be extremely helpful.

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@user_bbog24, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b

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Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

Question

Hey @user_mf3qkd, Thank you for visiting our official Xfinity Forums Community support page. From the sounds of it, it appears that your promotional plan has concluded. Once the promotional period has ended, the rate would increase to our every day r

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Monthly Bill Changed with No Notification

I have the xfinity internet plan for 600 mbps and have had this plan since May 2023. I have been paying $50 to $50.20 for this plan, but this month I was charged $105.20, which is more than a substantial increase. I have not received any email or notification from xfinity for this change in price an

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