Xfinity Community Forum

... Some say transitioning to Yahoo Mail is optional, while others say it's required. ... That's our Comcast! The message during 2025 was "migrate, or else". Now in 2026, it's "migration is optional, for now . . .". See https://forums.xfinity.com/co

BruceW

replied

15 minutes ago

to the conversation:

0

Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

@BruceW You say you hate conflicting information. I feel the same! Now I'm confused as to what to believe! Some say transitioning to Yahoo Mail is optional, while others say it's required. What the soap is goin' on here?

Annabelle2

commented

1 hour ago

to the conversation:

1

Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

She's technically challenged, and my American sister gave her that particular phone. I'm not sure who her phone provider is, but I do know that it's an Iphone.

Annabelle2

commented

1 hour ago

to the conversation:

0

Please Bring Back Address Book Parameter On Voice Side

I've been frustrated since at least April 10, 2024, as Comcast made the big mistake of removing the Address Book parameter from the "Voice" side of their services. This is especially frustrating for me since my mom's number appears with the name "George Harding" on my call records. My mom is 100% a

Question

U

As promised to XfinityQue, who, it seems, was instrumental in resolving this issue, am posting here the resolution. Finally, four months after service cancellation, the refund is in my banking account. Kudos to the Xfinity team here and shame on Xfin

user_18wfh3

replied

2 hours ago

to the conversation:

0

U

Xfinity Engaging In Intentionally Deceiving Customers And Stalling; No Refund 3 (Three) Months+ (!) After Cancellation Despite Promises

To spare you the unnecessary details, here is the pitiful timeline of events: 11/04/2025 – billed for the month ahead, as is typical 11/06/2025 – call to cancel as this cancellation request in the system is a condition for me to be able to order NOW internet, an affiliate of Xfinity, but a separate

Question

U

Same problem. Xfinity.com. Chat with an agent was zero help.

user_3rrxd0

commented

2 hours ago

to the conversation:

0

U

Unable to add new payment method with different billing address.

I am unable to add a payment method with a different billing address. I am in the United States and it is asking for a Province and Zipcode for Canada. There is no way to select a Country.

Question

B

Never mind, it just magically started working. My firewall is set as a DHCP client BTW. The management app for the firewall still lists the interface as "failed", no idea what that means since it's working. It did get an IP address and I

bulgie

commented

2 hours ago

to the conversation:

0

B

How do I configure my router, gateway in Bridge mode?

My router (firewall actually) is connected to the gateway and both sides see the physical connection (ethernet LED lit). Does the router need to "log in" as me to get a DHCP address? I tried setting the router interface as a DHCP client but it fails to get an address. My current internet, which I am

Question

U

Same problem here while trying to activate the Xfinity Stream app on a new Roku TV, but keep getting this error message: "Thank you for being an Xfinity Customer. Unfortunately, we cannot support high speed data customers sithout a video subscription

user_pxbs59

commented

2 hours ago

to the conversation:

0

U

Unable to activate/authorize Stream App on Roku devices

I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu

Question

U

I’m not satisfied.

Your god and said closed. I’m not happy with your god playing role. You have done nothing to satisfy me the customer except lied

Question

•

Your Home Network

3

0

... no 5.0 or 6.0 GHz shared networks ... no WPA2/3 shared networks... Those are incredibly out-of-date restrictions. Do the owner's manuals for their cars also say "dirt roads only, no blacktop or concrete"???

BruceW

commented

3 hours ago

to the conversation:

0

U

Tesla Wall Charger will not connec to XER10

Just upgraded to XER10 and now Tesla Wall charger will not connect. This is what Tesla told me: 2.4 GHz Wi-Fi (no 5.0 or 6.0 GHz shared networks) WPA2 security (no WPA2/3 shared networks) No MAC address filtering No content filteringXfinity says they cannot dedicate another SSID with only 2.4. Now w

Question

U

Xb10

I've talked to several reps through the app and they all assured me that the store had the xb10 in stock so I wasted half an hour round trip twice to be turned away telling me there's no inventory and they don't know when they're going to get it, I have the 2gig internet

Question

•

Customer Service

2

0

Yahoo obsolete reminder won’t go away

Every time I login to connect.comcast.net I still get the message from yahoo about migrating. I didn’t migrate and never will. How do I get rid of the notification? Thanks.

Question

•

Email

2

0

I would like to migrate to yahoo but haven't received a migration email. You don't need an email. Instead, log in to https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will s

BruceW

commented

3 hours ago

to the conversation:

0

U

Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

Question

U

Returned phone to the store and still charging

I returned the phone to the Xfinity store but they still charging and don't f ind the phone. The Xfinity manager of store makes a excalated. What I can do?

Question

•

Getting Started

2

0

U

Returned phone to the store and still charging

I returned the phone to the Xfinity store but they still charging and don't f ind the phone. The Xfinity manager of store makes a excalated. What I can do?

Question

•

Getting Started

2

0

Our business hours are Sunday-Saturday, 6:00 a.m.-1:00 a.m. EST. Please reach back out to us during those hours.

XfinityCarolyn

commented

3 hours ago

to the conversation:

0

Lost Equipment

Hi, hope you're having a great day. I looked at my bill and noticed an unreturned equipment charge. So sometime last year, we had fiberglass leak throughout the house and had to get it cleaned. I'm thinking, one of the cleaners or someone misplaced the wifi modem thingy and its been lost since. So s

Question

@Lakayla2sweet Thanks for reaching out to us regarding your bill. Sure, I would be more than happy to assist you today. What is your full name and address?To send a "Direct Message" to Xfinity Support: Go to xfinityforums.comClick "Sign In" if necess

XfinityCarolyn

commented

3 hours ago

to the conversation:

0

Lost Equipment

Hi, hope you're having a great day. I looked at my bill and noticed an unreturned equipment charge. So sometime last year, we had fiberglass leak throughout the house and had to get it cleaned. I'm thinking, one of the cleaners or someone misplaced the wifi modem thingy and its been lost since. So s

Question

U

Finish exfinity service

Hey I retorn equipment, and finish my service and still have massage about retiring g my equipment I need help and look like I have still balance even I pay it all

Question

•

Email

2

0

P

As I had a separate discussion with the support guys directly. It looks like you guys lie to just pass though the moment so customer is manipulated. So I should have not been told that I would get a 2 port xfi pod by the agent. And my previous provid

Paul_Bh

commented

3 hours ago

to the conversation:

0

P

Worst response from customer service Rep

I called customer care to order xfi pod as technician came to check our internet as some rooms in our home are not receiving internet and was told they are dead zones in the house. I have waited 2 weeks calling Xfinity customer care to figure out the issue. When I called again to order pod as a gold

Question

Lost Equipment

Hi, hope you're having a great day. I looked at my bill and noticed an unreturned equipment charge. So sometime last year, we had fiberglass leak throughout the house and had to get it cleaned. I'm thinking, one of the cleaners or someone misplaced the wifi modem thingy and its been lost since. So s

Question

•

Customer Service

3

2

0

U

Having the same issue, how do I resolve???

user_267gxo

commented

4 hours ago

to the conversation:

0

U

Xfinity Support

Hi, I need help restoring the Pause Device and Downtime Schedule features on my Xfinity app. I use these to manage my son's internet access and after the app auto-updated to version 5.7, the Profiles section is completely gone and with it all the pause and downtime schedule options. I have reinstall

Question