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I have the same issue. I tried sending a message to Xfinity this way and spent 50 minutes in a chat and was told to call. I called yesterday and was on and off the phone for hours with no results.
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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We obviously have different views about whether an answer is yes or no. I have been burned before by following directions. Does your procedure work when the Comcast Email address is NOT the comcast user ID ? YES or NO ? Have YOU tried it?
comcast.net email account settings password
xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?
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I tried to resolve this yesterday and spent hours on the phone with no results. I thought I would try again today. I spent 50 minutes on chat before they told me I needed to call the support number again.
Comcast Voicemail does not work
I have an issue where Comcast voicemail does not work. The only way I can access VM is to call *99, which is very inconvenient. The web and app do not work. I see a message that VM is not enabled for this account, please call Xfinity support. But VM is setup. It just isn't setup correctly. I setup m
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Using either a Samsung or iPhone mobile device, you should find the "Test internet connection" at the top when you launch the app. When you tap that block, it will execute the speed test. The first part of the test is "internet -> gateway". Second
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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Update: 9/25/26 Technician came out today and checked my drop connection and all the junctions on the street in our court. He replaced the drop connection and added a ground wire, and at one of the junctions across the street, he found water damage
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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@XfinityCliff This would be useful is there was a Speed Test option in the app, but there is not. When I search for it inside the XFinity App (v. 6.11.0), I get results, but when I click on them, the app just returns to from the search screen. Same
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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@user_gnqvgi Are you the same person as @user_iipvky ?
Email access
I cannot access a secondary email address on my account. I have attempted to change password and it still doesn't work. The email address is [Edited: "Personal Information"]
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Cancel my Hulu subscription that is billed through Xfinity.
Please cancel my hulu subscription. I no longer have an X1, Flex, or Xumo box. I was told to contact Xfinity customer support for assistance, as I cannot access the cancellation menu without these devices.
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Billing
@DonS7 Still no direct answer. Just like Comcast. That is the direct answer. Did you even bother to try going there and changing your password?
comcast.net email account settings password
xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?
Question
All my other utilities are fine. I am only having an issue with internet. I have no internet no security system for greater than a month
Internet outage since 8/24/26
I have not had internet or security since 8/24/26.I have had 2 technicians visit my home and spent hours on the phone. My problem requires underground work. No one can tell me when it will be resolved and I was offered a 56 dollar credit on my 200 per month bill. I am a long time customer! I work fr
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Hi there, @user_pz41nb! It's awesome you getting some construction done! You are at the right place for further help with the lines getting moved. We can set up a drop relocation visit. There is a $100 cost that will show on your bill for this type o
Relocate 2 cables outside the house
I need phone number to call to have 2 cables relocated because of new construction project. Cable from post to house
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user_do1cas We do understand the process of have going to the store to get this resolved was out of your way. My team is always here to help if you should ever need our assistance in the future.
Now prepaid Internet Service Cancelled
My internet service was cancelled without my authorization and now they say they cannot reinstate the service because there is an account already active at my address. To cancel it and reinstate mine, I have to go to a Xfinity store physically and prove I live at my address. How can this be possible
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@user_s11x1l Hello, I recently lost my job and am on mass health and unemployment , I currently have Xfinity but need to apply for the low income discount how do I do that? There isn't a "low income discount" per se, but there is Inte
Low income discount
Hello, I recently lost my job and am on mass health and unemployment , I currently have Xfinity but need to apply for the low income discount how do I do that?
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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
My Netgear CM2050V got hacked. How can I remove the number and get my own number back?
My modem was hacked and has a differrent number installed. I have rebooted my modem but how do I reinstall the Xfinity information to get my phone number back??
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Yep, there are actually two different measurements. The Xfinity app's Speed to Gateway test measures the Internet connection directly to a compatible Xfinity Gateway, rather than measuring the Wi-Fi speed reaching the phone you're holding. A traditio
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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@user_vtixcf Is your phone at least ringing or is it going straight to voicemail? My team is here to help get this resolved as soon as possible.
Xfinity voice
I can not receive phone calls. The voicemail is automatically connecting with the first rooms.
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@user_cptlm7 Were you able to find any outage info on that site or in the app ?
Internet connection has stop 7 days straight this week and today more 7 times has stopped
I cannot take it anymore Xfinity. Is a problem with your connections stop every day. I guess we are looking to find another Company.
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@user_ctj0i7 Thanks for the update. Looks good ! Hope that does it !!
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XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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