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Hello DavidinNJ, thank you for taking the time to post here in our Xfinity Community forum. We appreciate you, and I am happy to assist you. Did this happen during any other games? Have you noticed this happening during any other broadcast or program
Freezing Eagles Broadcast on Sunday, Sept 13
I agree COMPLETELY with Joedoc that Comcast/Xfinity broadcast was not watchable due to constant freezing during the game over the TV that I pay to watch. A credit is due all TV subscribers!
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Sumpatjd Hello, have you cancelled your preorder?
Cancel mobile order or change it
I would like to cancel a pending mobile order, I put in an order for an iPhone 17 pro but I can’t get it until my internet is activated next week when it’s installed. I just remembered, the iPhone 18 pro comes out next week. I’d rather cancel this order and get an iPhone 18 pro when it launches next
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Hello @fleawillie, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Is this for your Comcast email or another third-party email? Have you set up a rule for the emails or marked
email assistance
How can I have my email set up to reject email from a certain email address and not have it go to spam folder
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Hello user_s4fmu5 🙌 First and foremost thank you so much for joining the Xfinity family recently! We're thrilled to have you, so the last thing we want is for there to be any confusion about your early billing, especially when returned payments are
Request to waive off the return fee
Hi, I am a new customer and this is the first bill cycle. Today, I received a message that the payment was returned due to some error (apologies for that) and a return fee will be charged to my account. I am trying to the bill due but there is not outstanding bill showing on my app. Please guide me
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Thanks for posting on our community forums, Cowthulu. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message:
XB10 modem
When I was ordering my iPhone 18 Pro Max the other day I asked if they had the XB10 modem in stock and expected to hear “not yet” and was surprised to instead hear. Yes but we are currently out of stock. I’m currently on the 2000Mbps/300 plan which is the fastest in the area of the Eugene /Springfie
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Damaged Xfinity Pedestals & Exposed Wirin
I manage a multi-family residential property with multiple Xfinity/Comcast utility pedestals located throughout the property. Several of these pedestals are damaged or open, with exposed wiring that needs to be addressed. I have contacted Xfinity multiple times regarding this issue. On each occasion
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Customer Service
Cancel service
Hi I would like to terminate my service without having a call.
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Customer Service
@XfinityAlex Thanks for jumping in on this Alex. We appreciate your help! 👍🏻
saved email was deleted by comcast
Yep, You did it again, went to check on saved email and it all has been deleted this morning. Documents on house insurance, senior freeze, reverse mortgage, purchases from Amazon, Rush cancer treatment, United Health Insurance, Social Security, taxes, vote by mail, roof repair, they are all gone. WH
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free security camera
Received a free security camera via a recent August Xfinity Membership Benefit. Not sure if this is also a free service that I use to activate and use the camera or do I need to purchase an additional service. Obviously, do not want to purchase additional services on my already larger bill. The encl
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Devices and Equipment
@user_fhl6kh I can. I still can't login through my Apple devices, though. I can only use the browser. A lot of customers are reporting problems with their Apple devices, but I haven't seen any resolution as yet. I'm not sure what the problem is,
Can't re-add comcast email account
Since yesterday, I haven't been able to access my Comcast email on any of my Apple devices. I was told to delete my account and to re-add it after I changed my password. Now, when I try to re-add my account, the incoming and outgoing mail servers are blank. The Xfinity assistant is useless. It keeps
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@user_n4igdi We can look into this further for you. Please send us a Direct Message with your name and complete service address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new con
Documented Billing Error
I’m requesting assistance from Executive Customer Relations regarding my Xfinity account. I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy. I have a documented billing error.
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Hello, are you able to view and claim your rewards?
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un
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Good evening user_uigczw 👋 I appreciate you coming to our community with your questions, and we got the answers for you! When it comes to handling an account that isn't in your name, the long and short of it is that if your name is not listed as the
Help with Account
I am trying to move out of the house that I am selling but the internet is in my ex-husband's name. He is unreachable. How do I take care of this properly? I have already set up WiFi at my new place with your company. Please help me I am very unsure of what to do.
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My Order Was Delivered to the wrong house twice
Hello I ordered an Xfinity pro that was delivered to the wrong house. I called customer service and gave them and they issued a new one that was also sent to the same wrong house again. I have no idea what is going on.
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Customer Service
I been having the same problem for a month now, called ATT and they said everything was completed on their end, but Xfinity keeps insisting that its ATT. They can’t get it rite and wanna charge you. Be aware I’m sending complaint to BBB
Not getting incoming calls
I'm switching from ATT to Xfinity. I've spent over 2 hours with chat support. I can make outgoing calls, but can't get incoming calls. No one seems to know what's going on (chatted with 3 different people), but when I come to the boards, seems like it's a porting issue. Who activates this? Is there
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FYI: Xfinity charged me $5.99 (Agent-assisted payment) when I closed my account in-store. Nobody mentioned it to me there! So, cancelling over the phone takes 2+ weeks to get a callback (and you're paying for those weeks). Doing it over chat
5-year offer plan, after my municipal provider got acquired by Xfinity.
Hello, I was a happy customer of the San Bruno, CA municipal Internet provider for 10 years, paying $40 per month. Last year, Xfinity acquired my provider, and I was automatically switched to Xfinity while keeping the same $40 rate. Now I see the "$40 fixed for 5 years" offer advertised on the Xfini
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user_fi37dc We are happy to go over our current options so you can enjoy your football season. Please let us know if we can help.
Poor quality too many commercials
Noticed the overall quality of your product going way down hill and at the same time paying an astronomical amount per month. I believe we should have a select amount of channels to choose and eliminate commercials from over running the program. When do I get to see a price reduction for something I
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I was able to contact the customer service line. I cancelled my 2nd order and now I will pick it up from the store. I will update soon.
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My Order Was Delivered to the wrong house twice
Hello I ordered an Xfinity pro that was delivered to the wrong house. I called customer service and gave them and they issued a new one that was also sent to the same wrong house again. I have no idea what is going on.
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