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5.0 to 2.4 GHz

My internet just changed seemingly overnight to 5GHz. I have a handful of smart home devices that only run on 2.4. I don't see the option to split the bands on the Xfinity App and when I try to use 10.0.0.1 I'm told to go on the app. How can I switch this back to 2.4GHz?

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Your Home Network

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Stream App Programs Not Starting On First Try

Lately whenever I try to watch a program on my Windows 11 computer using Vivaldi browser on the Xfinity Stream site, I have to initiate playback twice to get it started. This happens with live programming and with recorded programs. When I first start the playback, I get a full screen black playback

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Xfinity Stream Website

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Need to change channel on 5 gHz radio

Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.

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Accessibility

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I contacted through direct message. They say they are not able to send a different bootfile. And ask me to schedule a $100 tech visit. Is there any other way to resolve this?

user_f68l27

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5 minutes ago

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SB8200v3 slow upload (5Mbps) on Connect More Plan

I'm getting just 5Mbps upload on my SB8200v3. I know the coax and ethernet is fine as the upload was great when using Xfinity cable modem (XB-8) I understand the modem doesn't support enhanced uploads, but 5Mbps seems way too slow. In the cable modem logs, I see "Config File Rejected but to Invalid

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Daily I am sending Accessibility the information of what channel name and number, name of show and time for broadcast that night that has absolutely no description. They still refuse to respond.  I have contacted the execs at every network abou

user_goq1xq

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7 minutes ago

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xfinity is not updating tv show descriptions on the guide

For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti

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Unfortunately, removing the Pods did not resolved. The WiFi continually fails and I am only running my Gateway at this time - no Pods. The WiFi goes on and off multiple times each day without any pattern. I will follow up with a direct message per th

user_dm70hu

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9 minutes ago

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WiFi Continually Goes On and Off; Ethernet Connection Works Fine

For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.

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A live chat with agent

I am trying to talk to a live agent about a bill

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Your Home Network

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Comcast/Xfinity won’t care unless thousands and thousands of customers go to another service….so if it’s not settled I’ll be one of many thousands that drops Comcast. It’s the only way they understand $$$

user_ynj416

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13 minutes ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Denny 1703

Denny was very nice when he came out yesterday to install my internet. He is very friendly kind and nice please give him recognition for this than you. Sybil Sayles 500 Ramblewood drive apt 103.

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Xfinity Compliments

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UPDATE: The 2nd tech visit has determined there was lots of noise levels coming from my coaxial cable to outside of my house, then the tech performed other tests outside. There might be something wrong with the “tap” — I believe this refers to the

user_d030eb

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27 minutes ago

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Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T

I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran

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user_p5wpx3 Hi there! Thank you so much for using our Forums as a tool to get in contact with us and our team is here to help. I understand you are having issues with your Xfinity Mobile account, and we will do our best to get this resolved.  Yo

XfinityJorge

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29 minutes ago

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Xfinity transferred my mobile account to a random profile and I can’t access anything

I had an internet account and mobile account under my profile. Then I moved and had the internet account closed and a new internet account opened. My mobile account stayed open and has thankfully been on autopay because, in the process of changing internet accounts, XFinity transferred my mobile acc

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I want to add Braves games to my account

user_ms1w60

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30 minutes ago

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Braves vision add to account

How do I add Braves vision to my exsisting account

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Hello, @user_hw9vhb! You've come to the right place for support :) Are you simply looking to update your contact information within your online account? If so, here's how to Update your Xfinity account contact information and preferences online. Plea

XfinitySara

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31 minutes ago

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Change phone number

change phone number and email

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@user_lhsruz, thanks so much for your time and for working with us to get this issue with Peacock fixed. Have a wonderful day!

XfinityAngie

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32 minutes ago

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peacock sign in

I'm unable to use my Xfinity provided member's benefit of Peacock TV. I get the error "Your Xfinity account is already linked to another Peacock account", but when I sign into that account I don't have a subscription plan. Both Peacock and xfinity accounts use the same email address.

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got my issue fixed with Peacock's Customer service. They reset my account on their end. I then went to my account on xfinity and went through the steps to activate my peacock subscription again and it worked.

user_lhsruz

 commented 

32 minutes ago

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peacock sign in

I'm unable to use my Xfinity provided member's benefit of Peacock TV. I get the error "Your Xfinity account is already linked to another Peacock account", but when I sign into that account I don't have a subscription plan. Both Peacock and xfinity accounts use the same email address.

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staldigator Welcome to our community forum! Thank you for reaching out so we can help close the account since you already have Xfinity service at your new place! I see you've sent a DM so I will continue helping from there.    - XfinityEmil

XfinityEmilyB

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34 minutes ago

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I would like to cancel my service

Hello, I need to cancel our service. We have moved and already have Xfinity service set up at our new address.

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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.

EG

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38 minutes ago

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Restore Service/ Billing Help/ Unauthorized Features

Hi, my internet service is disconnected and my bill increased because of features or services that I did not authorize. I receive government assistance and need help restoring my original Internet Essentials pricing and reconnecting my service.Hi, my internet service is disconnected and my bill incr

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Xfinity transferred my mobile account to a random profile and I can’t access anything

I had an internet account and mobile account under my profile. Then I moved and had the internet account closed and a new internet account opened. My mobile account stayed open and has thankfully been on autopay because, in the process of changing internet accounts, XFinity transferred my mobile acc

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

48 minutes ago

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live representtative

how can I speak to a live representative

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user_agkto1 I just replied. Sorry for the delay, but I will follow up with you in the DM with the reqeust details for privacy.   

XfinityPaula

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49 minutes ago

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pedestal relocate

I need to relocate a utility pedestal that is in the driveway of a new home under construction. Who do I contact?

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