Xfinity Community Forum

I don’t see a comment. Can you help please? I have spent hours trying to get the Xfinity offer for Peacock

granny1234

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3 minutes ago

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Peacock offer

Hi, I am an Xfinity internet customer on a Gig-speed plan. When I signed up, the included 24-month Peacock Premium offer was a big reason I chose this plan. At the time I already had a paid Peacock subscription, so I planned to wait until that ended before activating the Xfinity offer. I just cancel

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I have the same issue. I installed Peacock, signed in, and need the code to get it for free. Please and thank you

granny1234

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4 minutes ago

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Peacock offer

Hi, I am an Xfinity internet customer on a Gig-speed plan. When I signed up, the included 24-month Peacock Premium offer was a big reason I chose this plan. At the time I already had a paid Peacock subscription, so I planned to wait until that ended before activating the Xfinity offer. I just cancel

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Hey @user_1l6dig, Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered, but we do not provide any support towards the Xfinity Prepaid Internet service

XfinityDemitrius

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8 minutes ago

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Xfinity Prepaid Portal has been broken for over a year

ever since i first signed up, I always get a blank page after I login to the prepaid user portal. I have tried clearing my cache/cookies, I've downloaded the app, tried on different devices and nothing gets me past the white page. The url for this page is "https://my.xfinityprepaid.com/en/account-pi

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As a follow up, the current unit is a PPC EVO1-9-U/U. Is this unit still in production? If not, is there a suitable replacement, after playing around it seem the ports on the top row P1-4 are working but using the lower row the connected devices have

Bcrown

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22 minutes ago

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amplifier replacement?

I have a home with 6-8 tv's (depending on who is at the house) plus xfi 2gb service. Recently had issues with the internet speed, the tech came out, removed a filter that was on one line which he said was a remnant of older service, and moved a few cables on the amplifier( I do not know the model at

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Xfinity Prepaid Portal has been broken for over a year

ever since i first signed up, I always get a blank page after I login to the prepaid user portal. I have tried clearing my cache/cookies, I've downloaded the app, tried on different devices and nothing gets me past the white page. The url for this page is "https://my.xfinityprepaid.com/en/account-pi

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Sign-In and Account Management

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Please Help! Technician Complaint

I have been trying to have my internet restored for almost a month now. Today was the 3rd tech to come out, but I think he is a contractor and not actually employed by Xfinity even though his van was labeled Xfinity/Comcast. He was here to re-run lines in the walls of my apartment building as the pr

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Your Home Network

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Xfinity says I need to return their equipment and it turns out it is a Motorola DTA box that I don't know we ever had any use for

I cancelled Xfinity service for 3 different locations recently, and I have been getting text messages that I need to return Xfinity Equipment. The text has a link but when I select it, it does not tell me what device they're talking about. I had 3 different Xfinity accounts and I could not find equi

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Your Home Network

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order confirmation

I received an order number but not a confirmation email for a new phone and line I ordered through the Xfinity app.

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Plan

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user_bv7pbk That is odd for sure. Thank you for stopping in and giving us the chance to help look into you being billed for a new device payment plan in error. I would be more than happy to help look into the device payment plan details for you. If y

XfinityAmandaB

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42 minutes ago

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Device payments

My son had upgraded back in December of 2022 to a IPhone 14 when they came out. We should had pay off the device by now but apparently he still has a balance on his phone and 8 more installments payments that don't go down. I went in the Xfinity store by me and they stated that apparently my son was

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I appreciate you getting me up to speed on this, @user_lbl6wy! My home is always online and I work at home. Any interruptions like that would cause problems. I completely understand needing this to be fixed and apologize that the troubleshooting has

XfinityRay

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44 minutes ago

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How do I speak to an agent without being on the phone for four hours? My internet is constantly cutting out, every day.

This is quite possibly the worst customer service experience I've ever had. I know it's a common issue because I've seen many, many forum posts on it. My internet cuts out for like 10 seconds, at least twice a day. Random times of day. New equipment, I've only had this service for like 3 months AND

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@XfinityRay Hi Ray. My service cuts out on all devices all at once. There are no changes on the modem as far as I could tell. It happens at random times and only cuts out for about 10s, which is enough to kick my household off of anything we're on/d

user_lbl6wy

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48 minutes ago

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How do I speak to an agent without being on the phone for four hours? My internet is constantly cutting out, every day.

This is quite possibly the worst customer service experience I've ever had. I know it's a common issue because I've seen many, many forum posts on it. My internet cuts out for like 10 seconds, at least twice a day. Random times of day. New equipment, I've only had this service for like 3 months AND

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@user_nald7k Change email password Https://xfinity.com/password <----- go here

Again

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54 minutes ago

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Change password

Change email password

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@Turbo07 I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thun

Again

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55 minutes ago

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Could you just temporarily lift the mail size limit for the transition to Yahoo?

I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thunderbird/Outlook to do that. In some cases they can't agree on how big the attac

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Thank you for taking the time to reach out @user_j6qw13r. Glad we were able to confirm that your area is supported, but that the account does not have the necessary equipment. Thank you for being a valued part of our Xfinity Community and hope you ha

XfinityDemitrius

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1 hour ago

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Next Gen Internet

I would like to send a direct message in order to check if my address has next gen upload speeds. Thanks.

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@user_sdfoau How do I determine if the request to accept the terms and conditions is legit? I have received a request that looks suspicious. If you're using a third party email client, you should log in to webmail to check for the legitimate emai

Again

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1 hour ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

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@user_8pw9nx I have had Comcast email for 36 years I quit Comcast because of financial reasons but always had the Comcast. Net email I am Back with Comcast data and WiFi and internet now I cannot login to my Comcast. Net email which everyone in my

Again

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1 hour ago

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Comcast email login

Why can’t I log in to my Comcast email account. I was prompted to change the password and it’s still not working.

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@user_w8zyub i like comcast better than yahoo email And the support was free. 😉

Again

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1 hour ago

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sign in to Comcast.net email

Can't sign in to Comcast.net email

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To confirm, are you signing in with the primary user's Xfinity ID?

XfinityQuemekia

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1 hour ago

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Print Label button not working

I’m traded my iPhone 14 in for a 17 Pro and the “Print My Label” button is grayed out, preventing me from being able to ship it. Please help!

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@user_6xlp6w Once again, Comcast has done the impossible by making a bad email experience worse. I followed the link to begin the migration to yahoo.com which first asks for my login credentials. The password field is filled, then the screen

Again

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1 hour ago

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Cannot access new Yahoo Comcast email oneither Mail or Outlook

Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T

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kidsjustineThat is not at all the experience we want any customer to have when trying to get support. We can help gather additional details on the support agents in question to make sure this feedback is passed along appropriately to ensure other cus

XfinityAmandaB

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1 hour ago

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Peacock Activation and Customer Service

I am a manager of my parents account to help them with their XFINITY. They signed up for a new plan in the end of October, which included Peacock premium for two years and had 90 days to activate. Due to the fact, they had a current subscription that was paid for that expired at the end of November.

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