Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (447.6K)
@user_kdahsj @XfinityAbby Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Port Forwarding Not Working
Ive seen this issue alot, my port forwarding doesnt work. I have a wireguard server setup on my server so I can remotely connect to my network to do work and such, but I have not ever gotten port forwarding to work so I have to fall back to UPnP. I dont need a link to a article on how to turn on por
Question
First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t
Outages Every Day
Since the hurricane, a year and a half ago, I've had outages regularly. Almost every day now. Anybody have a clue as to what's going on? Honestly, it feels like the late 90's and the pathetic service I received from their phone service. Seriously beginning to consider some alternatives.
Question
@user_bnplm1 Our team can provide some assistance! If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support:Click "Sign In" if necessaryCl
I can’t see to get my service hooked up.
I can’t seem to get my service hooked up when I am available to get it hooked up and I am already being charged a monthly charge and I have been waiting since December 5 th this to be done.
Question
Intermittent Internet Redux 2
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when
Question
•
Your Home Network
Sure thing, @CMP1057! I'll give you plenty of time to try that out, then I'll plan to check in with you next week to see how it's going :) Of course, you're welcome to reach out here sooner if you need to.
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
Question
Concern moved here to the Customer Service help section.
Service [Edited]!
This service isn't the same as it was back in the days. The service now [Edited: "Language"]!!! If not every day it's every week that my wifi service is out for whatever reasons! Yall always talking bout yall working on it. Yall work on it for it to go out three to four more times after yall so call
Question
Hi there, @user_9lrr78 Thanks for reaching out to us on the Forums! I'm sorry to hear that you would like to cancel your services. We can certainly assist you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Mess
Cancellation online
I would like to cancel my Xfinity service and would prefer to complete the cancellation online through this forum. Please let me know the steps required to proceed with canceling my account and when the cancellation can take effect.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Activation
Please help me activate the new modem for account ending in [Edited: "Personal Information"] for the contact number of [Edited: "Personal Information"]. I am texting from a different phone but that is the number for the account. I’ve had the modem for 3 days and cannot activate it because I cannot c
Question
@user_c1co6r I think that the cable dvr and multi platform streaming apps create the list using a different stack. I use the roku as my primary device and I never checked the x1 dvr until after the persistent recording problem was seen for several
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation online
I would like to cancel my Xfinity service and would prefer to complete the cancellation online through this forum. Please let me know the steps required to proceed with canceling my account and when the cancellation can take effect.
Question
Thank you.I will follow the instructions and change over our emails.
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How to order XER10
i have 2gbs internet fiber over ethernet but have xb7t modem so its useless how do i get the XER10. Every time i go into the store they say don't have it and tell me their is nothing they can do and to call support. but when i call support they tell me i have to go to the store to get one. so im pay
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I can’t see to get my service hooked up.
I can’t seem to get my service hooked up when I am available to get it hooked up and I am already being charged a monthly charge and I have been waiting since December 5 th this to be done.
Question
@dqsimon22 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you i
XfinityDena
commented
56 seconds ago
to the conversation:
0
0
Intermittent Internet Redux 2
I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when
Question