Xfinity Community Forum

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Wire down

1880 whitesville rd Tom’s river nj 08755 i need someone out ASAP. I need to speak to a real person to get this resolved

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Customer Service

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Second technician's Xfinity Gateway XB8 had the same upload throughput degradation that my Hitron CODA exhibits. My Hitron CODA reports an OFDMA upstream transmit power of 55 dBmV (maxed out). A fourth technician took his meter to the same coaxial ca

user_8684so

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5 minutes ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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Thank you for reaching out here. You can add, edit, and remove your saved payment methods online or in the Xfinity app. Sign in to your account. Scroll to Bill Settings and select Payment methods. Choose to add, edit,

XfinityJohnG

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10 minutes ago

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account informationchange

change banking information

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@user_0xflkl Thank you so much for bringing this to our attention and I apologize for the experience. We can certainly continue assisting you here. May I please ask that you send us a direct message with your full name and the address where this occu

XfinityEva

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17 minutes ago

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Utilities not marked. Contractor sending text messages that it was.

Cut Ethernet discovered outside. Xfinity came and installed temporary line above ground. Said it would take two weeks to have it buried as utilities would have to be marked first. That same night a crew came out and started digging. While they were digging received text and email from Xfinity Assist

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account informationchange

change banking information

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Sign-In and Account Management

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@user_gnfapg you're welcome. And really appreciate you taking time for follow up it's helpful for other Forum community members who have similar issues find a solution that may work for them as well. Please create a new post if you need assistance wi

XfinityJustinC

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21 minutes ago

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Need help linking a new standalone account to my Xfinity ID

I recently set up a standalone landline account for my elderly mother. I am trying to link her account to my existing personal Xfinity ID so I can manage her bills, but the automated web tools are giving me errors due to a mobile phone number conflict. Can an official employee help me link these?

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Hey there, @user_9iafeq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I would be more than happy to look into the details on our end regarding the equipment at the location. I do want to share, typically, if th

XfinityAdrienne

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26 minutes ago

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Green utility pedestal in front yard

Hello Xfinity team, I’m the homeowner at my address and there is a green cylindrical utility pedestal near my driveway/front yard. I believe it may be Comcast/Xfinity equipment, but I’m not certain. I would like help with three things: Confirm whether this pedestal belongs to Comcast/Xfinity. Confir

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Identity Fraud/Unauthorized Xfinity Mobile Account Added to My Internet plan

Hi,I am facing a severe case of unauthorized service and identity fraud on my account .I only signed up for Xfinity internet .I have never ordered ,authorized ,or received any Xfinity Mobile services ,Sim cards or devices . Recently,I discovered that an agent secretly added an Xfinity Mobile line wi

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Plan

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Utilities not marked. Contractor sending text messages that it was.

Cut Ethernet discovered outside. Xfinity came and installed temporary line above ground. Said it would take two weeks to have it buried as utilities would have to be marked first. That same night a crew came out and started digging. While they were digging received text and email from Xfinity Assist

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Customer Service

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Green utility pedestal in front yard

Hello Xfinity team, I’m the homeowner at my address and there is a green cylindrical utility pedestal near my driveway/front yard. I believe it may be Comcast/Xfinity equipment, but I’m not certain. I would like help with three things: Confirm whether this pedestal belongs to Comcast/Xfinity. Confir

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Customer Service

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No, thanks. I appreciate all of the help.

user_gnfapg

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36 minutes ago

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Need help linking a new standalone account to my Xfinity ID

I recently set up a standalone landline account for my elderly mother. I am trying to link her account to my existing personal Xfinity ID so I can manage her bills, but the automated web tools are giving me errors due to a mobile phone number conflict. Can an official employee help me link these?

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Not getting emails

All of a sudden, I’m not getting emails . I get a message that imap Comcast’s password is needed. I tried my Comcast and xfinity pe but none work

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Devices

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Will do and thank you so much for your help.

user_yjxg0n

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39 minutes ago

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Phone number removed

Received an email from Xfinity official email saying that my phone number has been removed from my account when I made no changes

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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo

XfinityJeffB

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44 minutes ago

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suspend mobile for deployment

I have spent 4 hours and almost a month trying to get our home internet to stay the same and my husband's ipad mobile service suspended because he is deployed. It still is not fixed! May 9 -My husband arranged for the mobile service to be suspended as he left the country for his 10 month military de

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Hey @user_8lko7s, Thank you for visiting our official Xfinity Forums Community support page. You would need to make the payment method change within our amazing Xfinity App or Xfinity web portal. If you have Automatic Payments enabled with the old pa

XfinityDemitrius

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46 minutes ago

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Account

I need to change my account number and routing number on account

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Hello @user_7rz21r, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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47 minutes ago

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Pro WiFi extender battery

I want to purchase the battery for the pro wifi extender

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OP again: Problem was solved this afternoon, after 8 days. No text alerted me that it was fixed, but I've been checking several times each day.

Voiceless

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51 minutes ago

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Voicemail

Why can’t I check my voicemail from the site anymore??

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Hey there @user_wyty75! Thanks for reaching out on our Xfinity Communit forums with your concern!We know how frustrating it can be when your remote won’t pair, especially when you're stuck at that step.It sounds like your remote is getting into

XfinityCliff

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51 minutes ago

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Pairing remote

Tried resetting pairing after holding exfinity and info button light turns green but blinks and won't let me put code in

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Streaming remote

You sent us a new remote with the streaming device. We attached the device as you instructed. The remote is not responding. We have instructions on the screen. The old remote is still working.

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Xfinity Stream Website

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Accepted Solution

We have it fixed. All we had to do was to unplug the cable box at the TV. Sorry for the bother. Have a great day!

user_djszh0

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52 minutes ago

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TBS trouble are they fixed yet?

We just started having trouble with TBS today at about 4:24 on June 18,2026. When we go to that channel it says there is a problem and your working on it. I see a lot of others asking the same thing but the subject is closed. Did something change we don't know about? Thank you.

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