Xfinity Community Forum

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Same thing happened to me Could not install new modem and had tech come out. He had to call a special Xfinity support line and have them remove the old modem and then the new one would activate Xfinity app wouldn't work nor was the chat option helpf

user_pfzp9z

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12 seconds ago

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Xfinity app won't let me deregister old modem and register new one

Bought a new modem and want to replace the one currently registered to my account. Second modem is Netgear nighthawk and first one is Arris (not Xfinity). The app won't let me register a new modem, which I think has something to do with the Arris still being on there. It won't let me remove the Arri

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Hello insanespinster, Appreciate you reaching out. Normally the app is required to allow access to the webpage version of the admin tool by following these steps. https://www.xfinity.com/support/articles/admin-tool-access But since you don't ha

XfinityMatthew

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6 minutes ago

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not able to get manage modem because i can't get app on PC

I have spent 5 hours trying to get my printer to work with this new Xfinity gateway they sent me. I tried chat and they were supposed to get back to me, but that never happened. All they tell me is I have to have the App. I have no way of getting the App for my laptop. I do not have a cell phone and

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My ability to log in to my Comcast e-mail just stopped on 1/14/26. Settings are all correct, password is correct, I can log in with it on a browser. I uninstalled and reinstalled on my Galaxy S25, which have checked this e-mail account just fine for

user_op9d5q

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8 minutes ago

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Can't connect Comcast email to Samsung 25s phone

This just started yesterday by not syncing. I followed the suggestions and deleted it from my phone, now I cannot add it. My email works on my desktop. What did you upgrade and break? I see from past postings that this seems to be a yearly problem. I've been fortunate until now. HELP!!

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I understand losing a channel you've come to known as available isn't ideal in any way, and your feedback means the world to us. If you'd like more information on any channel tiers that include MSNow, we're happy to help in any way we can. For future

XfinitySeth

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11 minutes ago

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I am trying to gain TV access to MS.now. We had it until its recent separation from NBC. What can I do to achieve that at Xfinity?

We had access until it recent separation from NBC.

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Good afternoon user_c80vea. We would certainly be sorry to see you go. I can assure you we would be happy to review your account, and to see what options may be best for you. Please send us a direct chat message with your full name and complete

XfinityJon

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18 minutes ago

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Xfinity is not loyal to customers.

My Xfinity went from $313 in January to $485 in December. This absurd. The last time this happened I had to change the service from my wife's name to my name. In other words 27 years of service to a company does not mean anything. This time I called in December to renew and somehow my information wa

Question

Thanks for posting on our community forums for assistance, user_w3babi. I am sincerely sorry to hear about your situation and would like to help make this right. Could you please send our team a Direct Message with your name and service address? Our

XfinityDilary

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20 minutes ago

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Complaint being Billed for services that I cancelled

I cancelled cable TV and went to internet only for 65.99 month on 10/25/25. Since then, I have recived bills in November for 204.48, December 204.48 and in January for 213.65! I called the company 3 times (had to go through the online chat to get a phone number to talk to a human.) They told me that

Question

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Thank you, to user_tntvo1 for your input! That just corroborates what I was told when I signed up for Xfinity Mobile, and what I saw happen on our Xfinity bills. So I think my question to whomever is monitoring this forum from Xfinity is still

user_ec4d2c

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24 minutes ago

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2 Product Discount

One of the reasons that I switched to Xfinity Mobile, was that there was a 2 product discount (Xfinity Mobile + Xfinity TV/Internet) of $20 per month. I just heard this month, that the $20 discount has been reduced to just $10. Is that correct? If so, that's enough to spur me to move my cell plan to

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Cell phone not working and making texts

I've been having an issue since 1:30 on Wednesday I have not got this problem resolved yet. I am very upset and I'm going to go to another company that this is not resolved quickly

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Plan

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Xfinity is not loyal to customers.

My Xfinity went from $313 in January to $485 in December. This absurd. The last time this happened I had to change the service from my wife's name to my name. In other words 27 years of service to a company does not mean anything. This time I called in December to renew and somehow my information wa

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Customer Service

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Complaint being Billed for services that I cancelled

I cancelled cable TV and went to internet only for 65.99 month on 10/25/25. Since then, I have recived bills in November for 204.48, December 204.48 and in January for 213.65! I called the company 3 times (had to go through the online chat to get a phone number to talk to a human.) They told me that

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Billing

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guest network

How do I create a Guest WI-FI Network. The option does not show up in the app nor can I find it by connecting directly to the router/modem

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Your Home Network

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Yahoo shows no transfer from Comcast for e mails

user_s2u3zd

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60 minutes ago

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comcast email acct switch to yahoo

how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions

Question

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Accepted Answer. Thank you for successfully pairing my cable card to my new TiVo Edge.

user_110nj7

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1 hour ago

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Pairing an existing cable card with a different TiVo box

I have an existing Cable Card that I need paired to a new TiVo Edge Box. The online activation did not get past authentication of account (said having trouble accessing account - told to call 877-405-2298). Called that number several times to try to reach correct party and have gotten no where. At o

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New construction connection

I need help with setting up new service at newly built house where address is not yet found online.

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Your Home Network

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router has been losing internet conection

My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.

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Your Home Network

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Hello and thank you for bringing your question to our community kaltorak1 🙌 Pausing live TV is easily one of the most used X1 features in my own home, so I can for sure understand the necessity given the convenience it provides hahah. In short, you

XfinitySeth

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2 hours ago

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On what platforms can Xfinity Stream pause live TV??

My own experience is that Xfinity Stream for Roku won't pause live TV. Another thread on this forum suggests that Xfinity Stream for AppleTV version will pause live TV, at least for certain recent versions of the app and OS. Is there a comprehensive list of which platforms Xfinity Stream will/won't

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Hello user_nj0l45 thanks so much for taking the time and reaching out here via our Xfinity Forums! Are you still experiencing internet issues? Did you have an opportunity to check out our Tips For Troubleshooting Xfinity Internet, or have you used th

XfinityAlfonso

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2 hours ago

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very slow internet why?

Please update your internet program, very slow internet these day

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Thanks for the confirmation. Much appreciated 👏

user_775c38

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2 hours ago

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?phishing email

Received email from [Edited: "Personal Information"] regarding updating email service as of Jan 10th, "We Are Rolling Over- Old Version Closing Down" Wanting me to 'click link to view and update email'. Is this legitimate or a other phishing expedition?

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... will I still be able to log in with my Comcast credentials? Users with Comcast.net email addresses who migrate to Yahoo will still have the very same Comcast.net email address. They'll need to login to Yahoo (or access Yahoo's POP, IMAP, or

BruceW

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2 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

On what platforms can Xfinity Stream pause live TV??

My own experience is that Xfinity Stream for Roku won't pause live TV. Another thread on this forum suggests that Xfinity Stream for AppleTV version will pause live TV, at least for certain recent versions of the app and OS. Is there a comprehensive list of which platforms Xfinity Stream will/won't

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Xfinity Stream Website

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