user_qneal8 Perfect, that's what I was looking for. Sounds like we need to take a look on our side to see what's going on. When you get a moment, can you please send a Direct Message with your name and service address?    Click "Sign In" if

@user_2e6zze We'll have to take a deeper look at the address and the account to see if a special request order was created to new drop line put in  Please send me a direct message with your first and clast name and complete address   Here

I used the xfinity app to give myself the admin permissions to get into the Xfinity gateway on my web browser!

This is not new construction and we have had Xfinity in this town home in the past. I thought the old line would still be available, but the gone guy who came out searched outside the unit and couldn't find it.  The person who did show up on De

user_qneal8 Ahh, okay! Are you just using the link, or are you navigating from the Xfinity App?   

My home network (eero) shows up under "Home Internet" on the devices page. It is not a recent activation, I have had it since March of 2025. Just now getting around to this though.

If you could please send me a DM with your first and last name along with your full-service address, we can get started looking at our options to submit a ticket for this issue. To send a "Direct Message" to Xfinity Support:Click "Sign In" if neces

user_qneal8 Gotcha! Thank you for the update. When you connect your devices, are you seeing your home network as an option to connect to, and was this a recent activation? Or have you had this modem for awhile?   

I can definitely understand why that would be frustrating, @user_8hpyam. Have you already been in contact with our CSA Team about this?

@user_erd8ns Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

I had also gotten an invitation that was a scam from someone I knew and that was when my emails started going to trash. I just worked with Apple and on my iPad, had to delete the Comcast email account in settings and then add it back.  My email

Fake invite circulating from actual evite company called Punchbowl. I was actually expecting an invite from supposed sender..an unfortunate coincidence. I clicked to open and added my email and password. Yesterday my entire address book got an invite

@XfinityBradM​ yes they said contact your internet provider, because when you use another internet provider is working. im using other internet it works well but when i try connect to xfinity home internet is not working again

jgronager In the future please first start by creating your own public post that way you will be following our community guidelines and get the help needed. That said we are still happy to help. Here is a link you can use to activate your Peacock acc