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Hello, I figured it out and sent the DM
Rewards
DIAMOND MEMBER. I claimed the 2 free Universal Studios Tickets on August 20th at the start of "Members Celebration Week" Since then I have been unable to view "Redeemed Rewards" there is a notification that states: "Check back soon. This information is unavailable at the moment, or it didn't load as
Question
Apparently it will only allow me to upload mvp or videos. This is very frustrating and I will continue waiting for my open ticket to be resolved.
Free Peacock subscription reward error
After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told
Question
Replacement request for XB6 gateway due to loud fan
I recently activated my internet service and received an XB6 gateway. Since setting it up, the fan has been very loud and extremely distracting. I’ve already restarted the gateway and made sure it’s in an open, well-ventilated location rather than inside a closet or enclosed space. Would it be possi
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Customer Service
No it tells me I have no subscriptions then brings me to a page to select a bundle package that includes Peacock for additional charges. Which does not help me activate it as a free reward for being a Platinum customer like the email tells me. I will
Free Peacock subscription reward error
After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told
Question
Do I need to type your username or Xfinity Support? Thanks
Rewards
DIAMOND MEMBER. I claimed the 2 free Universal Studios Tickets on August 20th at the start of "Members Celebration Week" Since then I have been unable to view "Redeemed Rewards" there is a notification that states: "Check back soon. This information is unavailable at the moment, or it didn't load as
Question
user_4db951 Good afternoon! I am happy to help with you exploring the options for your modem. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To sen
my modem is out of date
I have a Technicolor CGM4331COM, XB7-1. My device info page says The Xfinity Gateway you currently have is out of date. Short question, do I need a new one? If so how do I get it? Reason for the question: I spent a good deal of Saturday, 22 Aug trying to get internet back working through the system
Question
Greetings @user_wd8wi1, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the service, I know how frustrating that can be. When it comes to service int
What caused the outage in Alpharetta Georgia last night and when will it be back up
Internet went out last night about 7:00 p.m. Xfinity said it'd be back up by 10:05 here it is Sunday 9:00 a.m. and it's still out what caused the issue when will it be back up
Question
Hello. Trying to follow your instructions for direct messaging is Extremely difficult Your user name XfinityBrianH is not appearing on the list of usernames to send a direct message to. Any help appreciated. Thanks.
Rewards
DIAMOND MEMBER. I claimed the 2 free Universal Studios Tickets on August 20th at the start of "Members Celebration Week" Since then I have been unable to view "Redeemed Rewards" there is a notification that states: "Check back soon. This information is unavailable at the moment, or it didn't load as
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
my modem is out of date
I have a Technicolor CGM4331COM, XB7-1. My device info page says The Xfinity Gateway you currently have is out of date. Short question, do I need a new one? If so how do I get it? Reason for the question: I spent a good deal of Saturday, 22 Aug trying to get internet back working through the system
Question
Greetings @user_0zg8e1, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the service, but you have come to the right place for assistance. When you go in to the Xfin
I hate Xfinity ai customer service bot
Every time i report an outage it says there isn’t one only that its my router then 30 minutes later to tell me there Is im getting very sick of this service calling me a liar its very frustrating when you are only trying to help the company and you are the one told you are the issue or you need a ne
Question
I keep receiving emails saying I have rewards as an X-finity internet subscriber but immediately get a "you are not eligible for any benefits" when trying to redeem
Unable to access Diamond Rewards
Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H
Question
I keep receiving emails saying I have rewards as an X-finity internet subscriber but immediately get a "you are not eligible for any benefits" when trying to redeem
Unable to access Diamond Rewards
Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H
Question
Chickpea Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sig
Rewards
DIAMOND MEMBER. I claimed the 2 free Universal Studios Tickets on August 20th at the start of "Members Celebration Week" Since then I have been unable to view "Redeemed Rewards" there is a notification that states: "Check back soon. This information is unavailable at the moment, or it didn't load as
Question
Hey @user_1ag3um , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about your service interruption. I would be more than happy to offer my assistance looking into this
XfinityJanelle
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Estimated time of internet restoration
How can I talk to a human at your company not a robot I need a human being this is so frustrating dealing with your ai bot that can’t help then hangs up you still need customer service regardless of the day and age
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