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Bufferbloat to the max with 1.2gbps down and 35mbps up - XB8-T
I am extremely desperate right now-- this is a cry for help 😭. Xfinity says they're not doing any network improvements and nothing is down in my area. I think it's easier to show the types of 'spikes' in latency I see through my internet connection: I'd love to seek any help possible from any stran
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HBO Max buffering and foreign language isdue
Subscribe to HBOMax thru xfinity. Impossible to watch on TV via X1 box. Constant freezing and buffering, and will switch to different language in the middle of the episode. This is the only streaming application that does this and the only streaming I purchase thru xfinity. This does not happen with
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X1
After pressing activate and after inputting my email address (btw I've tried a couple different email addresses, none of which i have an active subscription to disney+ with) a message on disney's website says: Manage your subscription to complete acc
Disney+ Activation Problems
I’m trying to activate my Disney+ subscription that supposedly comes with my 2gig internet subscription. I even opted to buy the $7/month ad-free version. I’ve tried several times and with several different emails but each time I go to activate using the activation link found on the manage my subscr
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Yes, the touchpad is working to arm/disarm. Both Xfinity iPhone apps are up-to-date, yes. I even reinstalled both apps from the app store to be sure.
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
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Xfinity membership rewards - need to bridge/correct tier
My account all of a sudden no longer shows my Xfinity Rewards and Membership Status (was already at Platinum), and says that I am ineligible for the membership because when I moved to a new home, Xfinity processed it as a "new account" when really it should have been a transfer of service. I've been
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Customer Service
Thanks @XfinityAmandaB. We do, indeed, have an ONT, so what you described sounds right. I've got two issues that might be independent of each other. 1) I keep losing internet for brief periods like 30-45 secs multiple times a day. The light will turn
Account shows two gateway's when I only have one
A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co
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@MM4_VA Thank you so much for stopping in for help with the additional modem showing in your account. If you are in a location that uses an ONT, that would be one of our two box locations. With those locations due to recent updates to the coding, we
Account shows two gateway's when I only have one
A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co
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Account shows two gateway's when I only have one
A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co
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Customer Service
user_9x9t8s, hello there and thanks for reaching out. I apologize about your experience. I'd like to take a look into your account and guide us into the resolution you're seeking. I would feel just like you. It shouldn't take this long especially kno
Impossible to get a refund for a product I never recieved!
On March 4th I ordered a Google watch in store. They didn't have anything but orange - so I opted to have it shipped. The shipment required a signature - so I had someone waiting to receive it at the time UPS stated it would be delivered. They never came during that window - three times - and the wa
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Internet cuts out when central AC is on
My internet cuts out every time my central AC is on. I'm pretty sure the internet cuts out when my neighbor's AC turns on as well.
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Your Home Network
@jared8844 It was a pleasure helping you make an account today, and getting you on a pretty awesome promotion. Take care, and have a great day.
Account not allowing access
Hi! I am attempting to purchase xfinity internet services for my new apartment. I created an account, went through the selection process, and then on last step it showed an error. Now when I try to click "account and identity", view my plan to see if the subscription went through, or any of the drop
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@user_6cy6kq, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes
Peacock premium "Something unexpected happened"
I have tried to activate my peacock premium subscription multiple times and each time when I click the activate button I get a message that says that something unexpected happened and if the problem persists to try again later. I was on the phone with support and originally thought that the issue wa
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It definitely feels better having that backup just in case! Aside from that, were there any other concerns that came to mind @knogleg?
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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Hello user_5iawl0, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I hate to hear about the experience you had, and I would like to try to help you. To do that, I will need some account information bes
Customer Service Misrepresented Channels
On Friday, May 8th, I contacted Comcast because, as usual, my bill escalated. She asked what channels we watch and she confirmed that any channel we watch today wouldn't be impacted only those that we don't watch. While she figured out how to get us to the same price and continue our service come to
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The only mobile app connected to my email that accesses it like I do on my PC is the built in iOS mail app, which I haven't used in a while (long before my filters got erased). I'll probably do the same with screenshotting my filters if there's no wa
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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I've tried repeatedly over the past several months. I've also tried clearing my browser cache and re-logging in as well as different browsers (Chrome and Firefox). Every time, I get the same message: Something unexpected happened
Peacock premium "Something unexpected happened"
I have tried to activate my peacock premium subscription multiple times and each time when I click the activate button I get a message that says that something unexpected happened and if the problem persists to try again later. I was on the phone with support and originally thought that the issue wa
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Hello @user_jtpaex, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. You can pay your Xfinity bill online, via the app, by phone, or in person. The fastest methods are through th
XfinityChelseaB
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pay wifi and phone bill
havent payed my bill in months and now i want to pay it
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