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Military free line still showing 1 year instead of 2 years

My military benefit ticket ECM0025602281 was marked as completed on Oct 21, but my Xfinity Mobile line promotion is still only showing until September 15, 2027 (1 year), instead of the 24-month military promotion. I am a verified military veteran. The line has been active for over a month and the fi

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Plan

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Value of the bill

I want to know specifically how much I will pay each month.

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Billing

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user_43e2j8 Hello! Thank you for reaching out. We are sorry to hear that your home phone isn't working after replacing the modem. We believe this should be an easy fix, and we'll be happy to help! Please send a Direct Message with your full name and

XfinityBenjaminM

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14 minutes ago

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No home phone service

Install new modem last week. Internet works. Home phone line doesn’t work.

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user_f0ln7y We can take a look at your account and see what is going on. Chances are its the end of a promotional offer. Please feel free to send us a DM with your full name and complete address.  How to Send Us a Direct Message: Click "Sign In

XfinityPeterH

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23 minutes ago

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Bill

If my bill goes up 100.00 next month I will be canceling my xfinity service! You have got to be kidding?

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Internet hookup

Hi I have changed my adresss but I am looking to make a appointment to have someone come out to run a cable line to hook up the internet.

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Your Home Network

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Hello @user_2ltirp, thank you for taking the time to leave a post. Sorry for the confusion and concern this has caused. I can definitely understand questioning a $46 charge when you were expecting the mobile line to be free. We’d be glad to hel

XfinityMarshante

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29 minutes ago

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Free mobile line showing $46 charges in next bill

I am trying to sign up for my Free mobile line, but it’s showing $46 charges in next bill

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U

You have to uninstall and reinstall. The only thing that works, you still have all your messages. When it comes back

user_494tgy

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31 minutes ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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Hello, @user_o2yvz9 I'm disappointed to read you have had a poor experience getting your billing concerns addressed. I'd like the opportunity to turn this around and address those concerns. Could you please send our team a direct message with your fu

XfinityThomasC

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34 minutes ago

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Not professional

Customer service absolutely suck they read from a script non stop, cant understand them, cant answer any questions so they hang up on you, call back to get transferred over and over again then get hung up on... when they do finally answer any questions its the wrong information. Hidden fees try to l

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Not professional

Customer service absolutely suck they read from a script non stop, cant understand them, cant answer any questions so they hang up on you, call back to get transferred over and over again then get hung up on... when they do finally answer any questions its the wrong information. Hidden fees try to l

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Customer Service

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Hello @luvsprintz how are you? Thanks for your post and for being a valued customer! You can seamlessly upgrade your line from the Xfinity app or from https://www.xfinity.com/mobile/. You can finance a new device and then open a second line.&nbs

XfinityJosephA

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38 minutes ago

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What I Have and What I Want - but what's it gonna cost???

I don't want to frame this as a "Can this be done?" question, because I know that it can. It's more of a "How much will it cost me per month if I do this? And how much up front? What promos are available to help get it done?" What I Have: Current everyday use phone is an S21 FE with my 25+ year phon

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

42 minutes ago

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Free mobile line showing $46 charges in next bill

I am trying to sign up for my Free mobile line, but it’s showing $46 charges in next bill

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Service Tech visit

My problem has been going on with Xfinity for over a month with numerous phone calls to numerous different people from Xfinity customer service to Service Techs. Long story short I have a low hanging wire in my yard. Several maintenance and service people have come and gone. There was little, none,

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Your Home Network

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Good morning @user_8vijks, and thanks for reaching out on the Xfinity forums, I hope this message finds you well. There are no new updates on this issue, Xfinity does not currently carry the Wild+ channel.

XfinityJeff

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44 minutes ago

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Wild hockey Games Fall of 2026 - 2027

We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab

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Peacock

I activated my 2 years of a Peacock subscription and was using Peacock without any issues. Recently, my peacock account deactivated from the offer and I can't find how to reactivate it.

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Your Home Network

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It is estimated to go up for no reason.

user_f0ln7y

 commented 

53 minutes ago

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Bill

If my bill goes up 100.00 next month I will be canceling my xfinity service! You have got to be kidding?

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Free Line for a year?

my first bill is $55. I was under the impression this was free for 12 months

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@user_4ix5pi just to clarify, you don't see any option like the screenshot in the link for step 5 shows to unlink the account?

XfinityBillie

 replied 

54 minutes ago

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Peacock Error

I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.

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user_f0ln7y If you do notice your bill increase and have questions about any of the details we are here for you.   

XfinityPeterH

 commented 

55 minutes ago

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Bill

If my bill goes up 100.00 next month I will be canceling my xfinity service! You have got to be kidding?

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Good morning, @user_cge46p ! I’m sorry to hear you lost your landline service after upgrading your modem. Since it’s been a few days, are you still experiencing this issue? If so, we’d be happy to take a closer look and help get you

XfinityRichard

 commented 

1 hour ago

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Landline

Upgraded my modem yesterday now have no landlines why and how do I correct this problem.

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Update service address typo

I realized that my service address has a typo, and I need to update it. I cannot update it in my account. I tried asking the chatbot, but that is truly one of the worst interfaces I've ever seen and it only kept sending me back to my account (which again, I could not update).

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Your Home Network

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