Xfinity Community Forum

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Okay, so apparently this service won't get me to a live agent either. My response to my inquiry was "no responses". I read the instructions: go to the upper right-hand corner of the screen and click peer to peer but there is no such button or informa

user_s39xtk

commented

2 minutes ago

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U

I want to speak to a live agent. The Chat Bot can't help me.

I'm trying to get information regarding senior plans for my mobile. I spent a while on the chat but had no luck getting a live agent via that route. I'm interested in bundling my current Xfinity home internet with my 2 mobile phones, both are owned by elderly, one of which is disabled.

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@user_ngmmo0 did the information from @BruceW help resolve your issue?

XfinityDena

commented

2 minutes ago

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U

Cancel rental

Movie was rented by mistake…how do I cancel it

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U

Move in ready modem

so my building charges me $65 a month for Internet already and there was a modem already here when I moved in how do I use that Internet instead of being charged separately here on Xfinity

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Your Home Network

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Being double billed and harassed

I’ve been double billed by Comcast since January 2026, cancelled my service in July and have spent countless hours on the phone with your terrible customer service support. This last phone call I was told both accounts (the one closed in January and the other account opened in January) were both dea

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Billing

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U

I want to speak to a live agent. The Chat Bot can't help me.

I'm trying to get information regarding senior plans for my mobile. I spent a while on the chat but had no luck getting a live agent via that route. I'm interested in bundling my current Xfinity home internet with my 2 mobile phones, both are owned by elderly, one of which is disabled.

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Plan

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U

"Since this is a customer-owned device and falls outside our support scope, we usually must refer you to the manufacturer" That is a joke. So, I suspect a class action could probably fix the issue as Netgear does not blast the internet with firmwar

user_u9u49k

commented

7 minutes ago

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U

Need help with reverting to stable version of Netgear CM3000 firmware

I'm hoping that a tech support person from Xfinity will see this and be able to help me. I've been experiencing frequent slowness and complete disconnects with my Netgear CM3000 modem since at least February (as far as the logs go back on the CM3000). I'm seeing critical errors in the CM3000 log tha

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the twins season is over put the wild on that channel i pay $271.00 a mounth for internet and cable and you want to charge more to watch the wild WHAT A JOKE I JUST MIGHT DROP XFINITY ALL TOGETHER

user_p0k6xo

commented

7 minutes ago

to the conversation:

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Wild hockey Games Fall of 2026 - 2027

We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab

Question

user_wavp1j We understand how frustrating it is to fast-forward or rewind a recording without being able to see where to stop. We’re sorry our earlier response left you feeling that the reports weren’t being taken seriously. We wan

XfinityAirelle

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9 minutes ago

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U

rewind and fast forward on DVR

I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.

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Complaint Regarding Unexpected Charges and Request for Refund

Dear Xfinity Customer Relations Team, I am writing to formally express my frustration with an unexpected price increase and the handling of my account. For 24 months, I paid $35 per month for internet service under a promotional rate. I did not receive any email notifying me that this promotion was

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Customer Service

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U

Oh, this is the problem and solution is to V5.01.02.

user_u9u49k

commented

11 minutes ago

to the conversation:

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U

Need help with reverting to stable version of Netgear CM3000 firmware

I'm hoping that a tech support person from Xfinity will see this and be able to help me. I've been experiencing frequent slowness and complete disconnects with my Netgear CM3000 modem since at least February (as far as the logs go back on the CM3000). I'm seeing critical errors in the CM3000 log tha

Question

J

I did easy enroll and no credit check and I am doing a self install.

jovillegas97

replied

13 minutes ago

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undisclosed $125 deposit

I signed up online and enrolled in Autopay via ACH and Paperless billing. My receipt mentions a $125 deposit, but my app and original payment screen says $0. I need confirmation the deposit has been waived on the backend and will not be deducted from my checking account.

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M

Promotion on free phone

I was sold this promotion deal with a free Xfinity mobile phone for a year with an extra $5 a month. I asked if there was any hidden fees or anything and was told no. Then I find out that they was taking money out of my bank card without my consent. I put a stop to that . Then speaking to an Xfinity

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Getting Started

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U

So annoying- why doesnt my network get switched back

Why does my wireless connection switch to Xfinity network sometimes specifically overnight and not switch back to my dedicated home network. I’ve noticed when I can’t access internet channels or streaming apps (like Hulu) it’s on the Xfinity network so I have to go into settings on my tv and switch

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Your Home Network

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cm3000, same issue, service tells me they do not update firmware. Well, you do. i9 keep putting my router back to stock and sure enough, it is upgraded and cycled. i want my V5.01.02 returned.

user_u9u49k

commented

16 minutes ago

to the conversation:

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U

Need help with reverting to stable version of Netgear CM3000 firmware

I'm hoping that a tech support person from Xfinity will see this and be able to help me. I've been experiencing frequent slowness and complete disconnects with my Netgear CM3000 modem since at least February (as far as the logs go back on the CM3000). I'm seeing critical errors in the CM3000 log tha

Question

Hi user_gs7yet! We're sorry to hear about your job loss, and we hate to lose you as a customer, but we do understand and wish you all the best with everything. My team would love to see if we can help you find a better-priced plan, or we can assist y

XfinityAmira

commented

26 minutes ago

to the conversation:

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cancel service

I have been trying to cancel my service, as I have lost my job and it is too expensive.

Question

B

Recurring neighborhood-wide internet outages — requesting escalation

We have experienced recurring Xfinity internet outages since moving into our home in the summer of 2025, often several times per month. This is not an isolated modem or Wi-Fi issue. Multiple homes in our Walnut Creek neighborhood (located in Huntingtown MD) experience the outages simultaneously, inc

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Your Home Network

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Reached out to support directly to give you another chance. This time, pricing was even worse. Again, thank you for making my point on why you lose customers....huge increases for existing customers. Promo pricing for new customers that

smh254

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29 minutes ago

to the conversation:

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Why do new customers get great deals why existing customers only have their prices go up?

No wonder Xfinity is shedding tens of thousands of customers a month. My monthly internet only bill went up 20% from $80 to $100. Meanwhile a new customer can get pricing of $70 per month for the same gig service for 5 YEARS! Don't give me this that they want them to experience the service and becom

Question

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Laptop connection with wifi

user_y4w8om

commented

33 minutes ago

to the conversation:

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U

Laptop connection

Hi. My laptop doesn't work with wifi connection. Please let me know how can contact wifi connect with my laptop

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U

Laptop connection

Hi. My laptop doesn't work with wifi connection. Please let me know how can contact wifi connect with my laptop

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Devices and Equipment

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LOL. No power. No phone, internet, laptop, desktop, TV...totally in the "dark" until power is back but then why call after the fact? Younger generations and/or companies don't realize not everyone has all the new technology because it's not needed.

abbypatch

replied

36 minutes ago

to the conversation:

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Landline stopped working.

The phone rang and I answered then the line went dead. Everything else works. Quite odd. It's been almost 12 hours now. I thought there was an outage so I waited and, of course, I can't CALL support.

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