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Trying to move to a new address. Address not found.
Hello! I am trying to move my service to a new address. When I enter my address, my apartment unit is not listed, but there are other units that appear. I would appreciate if I could receive some help!
Question
I'm having the same problem with an S23. Please help.
IMEI override/whitelisting
I have a Factory Unlocked Samsung S25 Ultra (SM-S938U1). The website incorrectly flags it as locked. I need a manual IMEI override/whitelisting for BYOD activation.
Question
Xfinity Support Needed for Email
Recently a lot of my emails were archived into a new folder labeled with my email address under "my folders". A ton of my emails are missing. I need them for proof for travel insurance reimbursement. They are not in the trash or in recovered deleted emails. They are just missing. Can someone please
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Customer Service
Understood. Unfortunately, our team is limited in fully accessing Xfinity Mobile accounts, but we can help submit a ticket to the Xfinity Mobile escalations team to have this reviewed further for you and verify the promotional credits and discounts.
Xfinity is the worst service I’ve ever received
I was told I would get $10 off a month on my Internet and receive bill credits. Xfinities agent either was completely incompetent at their job or straight up lied. Once my year is over I will never use Xfinity again. Complete joke of a company. After bringing this to their attention they ignored me
Question
LoyolaWay97 Thank you again for reaching out to us today! I'm glad we could find a new 5-year plan that fits your needs for internet. Take care!
Request for Loyalty Pricing Review
Dear Xfinity Customer Retention Team, I hope you’re doing well. I’ve been a loyal Xfinity customer and Gold Member for almost 5 years, and during that time, I’ve genuinely appreciated the reliability of your internet service and the overall experience I’ve had with your company. Because of that, my
Question
@user_i67pkm Thanks for reaching out to us regarding your cancelled appointment. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full n
Technician never showed
I had a scheduled service for today. I received a text message saying that the technician was here and I should greet them. NO ONE WAS HERE! I waited outside and there was no vehicle and no technician. Several minutes later I got another text saying the appointment was cancelled. Totally unacceptabl
Question
when do i upgrade for sure
Yahoo Move Notification Check
I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can. My questions are : 1) What is the Subject of the email notification (presumably predeter
Question
Technician never showed
I had a scheduled service for today. I received a text message saying that the technician was here and I should greet them. NO ONE WAS HERE! I waited outside and there was no vehicle and no technician. Several minutes later I got another text saying the appointment was cancelled. Totally unacceptabl
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Customer Service
Accepted Solution
This marks the official end of my thirteen-month attempt to resolve my ongoing issue with Xfinity Mobile. I am officially giving up. After a year of dealing exclusively with your offshore customer service team, it is clear that your support st
Final Bill
I moved from Pennsylvania to Maine one year ago. I do not live in an Xfinity area, so had to cancel Internet/Cable. Xfinity could not / would not change the address on my Mobile account because I no longer had Internet/Cable. Because I had been swindled into two-year watch contracts in 2024, I had t
Question
Thank you very much for reaching out to our team here. I will be happy to assist you with that problem with the new address. It can be that we have never had service at that apartment as yet, so it is not in the system. I will be happy to get that ad
Trying to move to a new address. Address not found.
Hello! I am trying to move my service to a new address. When I enter my address, my apartment unit is not listed, but there are other units that appear. I would appreciate if I could receive some help!
Question
@chassav16 I understand you're having issues connecting to your email through a 3rd party app or program, but do you have difficulties accessing your inbox through the connect portal?
Repeated request for IMAP password
Whenever I am traveling my email account keeps asking for my IMAP password but won’t accept it. Then I don’t get my email till I return home and have hundreds of emails
Question
@XfinityThomasD I was supposed to receive a promotional discount on a device purchase that involved bill credits through Xfinity mobile, I then was told I would get a $10 discount on my Internet for adding Xfinity mobile. Neither materialized. Like
Xfinity is the worst service I’ve ever received
I was told I would get $10 off a month on my Internet and receive bill credits. Xfinities agent either was completely incompetent at their job or straight up lied. Once my year is over I will never use Xfinity again. Complete joke of a company. After bringing this to their attention they ignored me
Question
Trying to move to a new address. Address not found.
Hello! I am trying to move my service to a new address. When I enter my address, my apartment unit is not listed, but there are other units that appear. I would appreciate if I could receive some help!
Question
•
Customer Service
user_6iyi8f I'm sorry to learn about your experience, and our team would be happy to help however we can as well. Can you provide more details on what the discount was for? Was it the promotional rate for internet that didn't match what was quoted? I
Xfinity is the worst service I’ve ever received
I was told I would get $10 off a month on my Internet and receive bill credits. Xfinities agent either was completely incompetent at their job or straight up lied. Once my year is over I will never use Xfinity again. Complete joke of a company. After bringing this to their attention they ignored me
Question
I am very glad to hear that link worked for you. @BruceW always shares the best information available.
I want to add comcast(yahoo) email to gmail account
POP/SMTP email servers I used before transitioning to Yahoo no longer work. Does Comcast have a solution? AT&T generates a SECURE MAIL KEY for a password. This is the Google instructions for AT&T: Step 1: Generate an AT&T Secure Mail Key Because AT&T requires extra security, you cannot use your regu
Question
@user_percva Thanks for reaching out to us regarding your missing emails. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full na
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Xfinity Support Needed for Email
Recently a lot of my emails were archived into a new folder labeled with my email address under "my folders". A ton of my emails are missing. I need them for proof for travel insurance reimbursement. They are not in the trash or in recovered deleted emails. They are just missing. Can someone please
Question