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user_hcv7tc Thanks for reaching out! Unfortunately, when members create new accounts to take advantage of new member promotions, it causes havoc with Xfinity Membership tiers, Xfinity Mobile account alignment, equipment issues, and of course duplicat

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Second account created when upgrading service plan

I recently upgraded my service plan in order to take advantage of some of the newer plan features. As part of this it appears that rather than change my existing account service, a new account was created. I assumed the old account would be closed, but I am still incurring charges/billing from the o

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@XfinityJamesC​ Thank you- yes, I’ve already gone and checked it through there, and I have already sent a message to Xfinity Support, but have not yet gotten a reply back. Hoping to get some clarity on why this particular phone isn’t working.

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Need to check IMEI on Xfinity's side

Hi, I recently bought two unlocked Samsung Galaxy S25 phones. One phone was an breeze to upgrade/swap out on my account. The second phone came up as incompatible. I did put out a ticket out to the vendor I bought the phones from, but they asked me to double check the IMEI with Xfinity support. The c

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Just closing my account and terminating service

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Cancel service

I need to cancel my Xfinity services

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Second account created when upgrading service plan

I recently upgraded my service plan in order to take advantage of some of the newer plan features. As part of this it appears that rather than change my existing account service, a new account was created. I assumed the old account would be closed, but I am still incurring charges/billing from the o

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I am trying to return old equipment, but it doesn’t show up in my profile to start a return with a prepaid label

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Customer service phone not recognizing command

It asked me to describe my issue in a few words and it just goes silent and never responds to my request

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My neighbor plans to work on their property and the line is in the way. They have requested that the line be removed from their property. There is no recorded easement which I am aware of.

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Need to move outside line off neighbor’s property.

A section of my cable line is buried on my neighbor’s property. I need the line relocated onto my property. How do I get this work done?

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Customer service phone not recognizing command

It asked me to describe my issue in a few words and it just goes silent and never responds to my request

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@user_f8vsc0 You may be receiving your bill on a different day of the month than you are used to. This is happening because the Billing Date will now match the Services From date due to a billing system update. Your due date or automa

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Deduction from [Edit: Personal Information] credit card

What was this for...just today. I'm on automatic checking account. My monthly is due 5-30-26. See email... Your automatic payment of $22.24 was processed successfully with your account ending in [Edit: Personal Information]

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Outage file a dispute

How do I talk a live Comcast employee in billing your char assistant is not helpful

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Cannot get to my email

Can’t g get to my email

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Text from debt collector

Hi! My daughter is getting text on her mobile phone from a debt collector, but she has never had an account. I’ve tried to contact Xfinity through the phone numbers and they can’t find an account for her either. My account is up-to-date and payments and I’m on auto pay. We’re trying to get a resolut

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Need to move outside line off neighbor’s property.

A section of my cable line is buried on my neighbor’s property. I need the line relocated onto my property. How do I get this work done?

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