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Existing Ticket HS 5071469 – Construction Engineering Escalation Needed
I need assistance escalating an existing Xfinity serviceability/construction request for my residence. My original ticket number is HS 5071469. Xfinity recently extended service along the road serving our property. Our residence is more than approximately 300 feet from the Xfinity facilities at the
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Customer Service
Xfinity response
How long doesn’t usually take to get xfinity to respond to a complaint in this forum?
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Customer Service
New Bill + Recent promotion
So I see that my bill raised by quite a bit for next month. I guess my promotion is expiring. But I check latest promotions and there is a better 5yr/$50 for 1 gig promotion going on which wasn't an option for me and its better speeds than the promotion i'm currently in. I would like to see if I can
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Billing
Existing customer promotion expired — looking for retention offer
My 300 Mbps promotional rate expired and my monthly Internet charge increased from $51.50 to $80. I have been an Xfinity customer since 2016 and would like to remain with Xfinity. Could an Xfinity representative please check all available existing-customer, retention, and loyalty offers for my accou
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Billing
Yes!!! Just lost my FL Panthers Stanley Cup Final!!! Apparently, regardless of your space available, it deletes after one year 😡
Recordings vanishing
Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but thi
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.. and,btw, my bill is now FIFTY DOLLARS HIGHER WITH the "free cell line" I DO NOT USE!!!
Android Stream Issues.
Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u
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The Stream App has been nothing but a problem for the past two weeks -- ever since Xfinity's "deal" to add a cell line I neither wanted, needed asked for, in order to LOWER my bill! This App doesn't work and has CRASHED EVERYTHING, INCLUDING MY CELL.
Android Stream Issues.
Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u
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Good morning @user_ftlmka, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry that you are having issues with updating the payment method for your account. That is done throug
I just wanna make a payment with a new card to put on file
I just need to make a simple payment and put my new credit card on file. Why is this so hard to do
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I just wanna make a payment with a new card to put on file
I just need to make a simple payment and put my new credit card on file. Why is this so hard to do
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Billing
I am having the same issue - is there a firmware patch or something that can be applied?
Disney plus freezes on commercials
Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number o
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Hello @user_66clyg sorry for the inconvenience in activating Diamond membership Peacock offer. I want to help you redeem and recieve this membership perk. Could you confirm you followed these steps: Visit the Xfinity membership webs
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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TVAPP Europe message 00244
Getting error 00244 on my streaming app
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Channels and Programming
user_frb5ld Thanks for reaching out for help with getting the shipped gateway reported, and allow an in store pickup. We can certainly help with getting this done, and sorry to hear the device delivery didn't go so well. Can you send us a direc
Stolen Gateway
I work night shifts and my xfinity gateway was delivered when I was at work last night and I got back to find no package at my door. The delivery photo I received is a cut off photo where all I can see is my doorway. I can’t see the floor at all to confirm that the delivery was actually made. Is the
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Official Solution
Greetings @user_jfk28,As @Again stated, once you have made the transition to Yahoo Mail they will now host the servers for your emails. Any further forwarding steps you would need to know about would be based on the settings that Yahoo Mail permits.
Forwarding
First off I have to say switching my email to Yahoo was a major bad mistake. I want to use a another email provider. How do I get Comcast to forward to something other than Yahoo?
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Stolen Gateway
I work night shifts and my xfinity gateway was delivered when I was at work last night and I got back to find no package at my door. The delivery photo I received is a cut off photo where all I can see is my doorway. I can’t see the floor at all to confirm that the delivery was actually made. Is the
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Customer Service
We are sorry that you were not able to get connected @user_1nzzqg.
Disappointing, unprofessional
I signed up with Xfinity Aug 3, they scheduled me for tech to come out Aug 13th, Aug 18th, Aug 20th, Aug 21st, Aug 22nd, Aug 25th you get the picture ONE PERSON SHOWED TO MY HOUSE and told me to switch to RCN due to them not having the tools to set up my wifi! I spoke to 2 “supervisors” about 15 dif
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@XfinityJeff No i never received anything from Xfinity but a headache. I switched to Astound an received service next business day with no issue no run around no excuse. I’m telling you i have never been this disappointed in a service i never recei
Disappointing, unprofessional
I signed up with Xfinity Aug 3, they scheduled me for tech to come out Aug 13th, Aug 18th, Aug 20th, Aug 21st, Aug 22nd, Aug 25th you get the picture ONE PERSON SHOWED TO MY HOUSE and told me to switch to RCN due to them not having the tools to set up my wifi! I spoke to 2 “supervisors” about 15 dif
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Hello @user_Tom2026. Sorry to hear that your issue has not yet been resolved. I can certainly understand how frustrating that must be, especially after you've already spent time trying to get assistance and are still looking for a resolution. While o
Xfinity System Locked Credit Check
I just ran into the same problem that everyone is complaining about where I had a Freeze on Equifax to avoid fraud risk from a company hacked. This freeze has been on for several years, but never created a problem for any other company to complete a positive credit check. I removed the freeze for Xf
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user_fbe8a1 Thanks for creating a post. We can certainly review what offers are available to you today. So we can review your account in private, please send our team a direct message with your full name and address. To do so, click on the chat icon
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Existing customer promotion expired — looking for retention offer
My 300 Mbps promotional rate expired and my monthly Internet charge increased from $51.50 to $80. I have been an Xfinity customer since 2016 and would like to remain with Xfinity. Could an Xfinity representative please check all available existing-customer, retention, and loyalty offers for my accou
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