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user_e92521 We are extremely sorry for the bad experience. Our team greatly wants to help get this sorted out. I am seeing that the consent forms have still not been processed which are required by your father and yourself. Without those forms, we ar
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Service outage
How do I report an outage from the outside cable to my house being snapped and lying on the ground? The automated menu prompt to reset my modem is NOT the answer.
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Customer Service
So I did exactly what you said and uploaded both driver's licenses. Got email back that it wasn't enough. Want me to submit 3 forms Account change request form (page 1) Consent to transfer account form for current account holder (page
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
@brinyside Thanks for getting back to us. Certainly sounds like a forwarding setting somewhere. Have you tried deleting all the settings for your email clients and set them up again for us? Can you please direct message me your first and last name a
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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Is this still an approved modem for my plan? Should I call to have it reprovisioned? I’ve already done a few resets on my end.
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
Question
user_45d546 Good morning! We appreciate you taking the time to share your experience with making change to your services through our Xfinity Forums. I can see how this would be a frustrating experience, and I'd be happy to assist you in getting to a
Xfinity changing my servic without my permission
Xfinity has a serious issue. I have been told multiple times in chat sessions, through emails, and verbally over the phone, that if I accept a $30 a month discount, I would not lose my grandfathered cable plan. I did. Chat session number is [Edited: Personal Information]. I have copies of the emails
Question
Thank you for checking @user_1urd9c if you need additional assistance, please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://for
File a complaint against Xfinity
I have an expensive plan, which includes Voice, Cable Internet, & TV. My bill is significant, and has been for decades – I am a long-time customer and I don’t get treated as such. We also have Xfinity Mobile. The experience I have had with Xfinity - Comcast Voice is completely unacceptable. The voic
Question
Yes, it is still happening when I send mail to myself when on my home wi-fi network. I’ve been doing more testing and discovered that emails are delivered correctly to my inbox when I use a cellular connection. My modem is a Arris SB8200.
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
Question
@user_g2f015 Thanks for reaching out to us we do apologize for any inconvenience you're experiencing. We'll have to take a deeper look at the account to make sure it's closed and to set the proper expectations on our billing system since we bill a
I’m being charged for cable on a closed account
I cancelled cable and internet and I’m still being charged. Why?
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user_7hhph3 Hello there! We appreciate you reaching out for assistance with your address through Xfinity Forums. You are in great hands today. Since I'd need to gather some additional information, please send a Direct Message with your name, and addr
Do Not Migrate my Retail account to Bulk billing
I am an individual retail customer at [Address] and I am aware my property is transitioning to bulk billing. I am currently in a fixed-term lease that does not authorize a bulk billing transition. I want to place a Retail Account Override or a 'Do Not Migrate' note on my account. Please message me t
Question
Thank you for reaching out @user_z9o0ut I am sorry to hear how your experience has made you feel. Is this regarding a smartwatch deal?
47mm
I was told 2 different agreements by 2 different customer service. 1st was. Activation waived. Service waived. I pay taxes day of. And xfinity paid 400. I pay 5.62 a month for 36 months. But I had to call back on the 22nd to confirm email. So I did. Now the color i wanted is not in but ok ill take t
Question
@user_ow9der Thanks for reaching out for support. I have a link that goes into the compatible devices that work well with our Xfinity Stream app. I recommend taking a look to ensure your Samsung TV and your Roku are both listed https://www.xfinity.co
Unable to activate/authorize Stream App on Roku devices
I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu
Question
This option does not appear on the screen, but i will check once more and get back to you.
File a complaint against Xfinity
I have an expensive plan, which includes Voice, Cable Internet, & TV. My bill is significant, and has been for decades – I am a long-time customer and I don’t get treated as such. We also have Xfinity Mobile. The experience I have had with Xfinity - Comcast Voice is completely unacceptable. The voic
Question
Xfinity changing my servic without my permission
Xfinity has a serious issue. I have been told multiple times in chat sessions, through emails, and verbally over the phone, that if I accept a $30 a month discount, I would not lose my grandfathered cable plan. I did. Chat session number is [Edited: Personal Information]. I have copies of the emails
Question
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Customer Service
Login issues
I was a former Xfinity customer so I had a log in account prior and when trying to login I created new password and after a successful change it’s saying I must be an xfinity customer.
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Your Home Network
I’m being charged for cable on a closed account
I cancelled cable and internet and I’m still being charged. Why?
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Billing
user_viapql Hello there, and thank you for bringing your outside line concerns to our Xfinity Forums Team! I'd be happy to help you get an appointment scheduled to address and repair your line. Can you please send a Direct Message with your name and
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Service outage
How do I report an outage from the outside cable to my house being snapped and lying on the ground? The automated menu prompt to reset my modem is NOT the answer.
Question