Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (483.6K)
@user_donk4a Oh no! Let's get a look at the account and see what happened with that order. Since I do need to collect account information, please send our team a direct message with your full name and address.To do so, click on the chat icon located
Xfinity Says Replace My Nighthawk CM3000 Modem
Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa
Question
I’ve been having the exact same problem.
Transferring Service
I moved from Attleboro MA to Cambridge MA. I tried the online move tool and was told I needed a new gateway. I went to the xfinity store, got a new gateway, and came home. When I tried to activate the gateway, I got a message that said I needed xfinity internet. Checking the app shows the old addres
Question
user_zezihd I understand how frustrating it is to be without service and not have a clear timeline, especially after multiple days.When we reference an area being “declared safe,” that determination comes from local utility crews and emer
Highland Park Il Outage
We are on the third day of no updates on when our internet service will be restored. Xfinity keeps saying when the area is “declared safe”, we’ve seen NO activity regarding emergency services anywhere in our area. We are confused on where the unsafe locations exist! The lack of true informative upda
Question
user_mr108 Are you already signed in?
Netflix
I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?
Question
I don't have a direct message icon
Netflix
I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?
Question
Highland Park Il Outage
We are on the third day of no updates on when our internet service will be restored. Xfinity keeps saying when the area is “declared safe”, we’ve seen NO activity regarding emergency services anywhere in our area. We are confused on where the unsafe locations exist! The lack of true informative upda
Question
•
Customer Service
Claimed reward never received
I claimed a free home security camera more than seven weeks ago, but it never arrived. I have contacted Xfinity several times to resolve this. Unfortunately, every representative gives me a different answer, and I am getting the runaround. I need this issue escalated and resolved immediately.
Question
•
Devices and Equipment
If I’m not mistaken you will still need a moca adapter, since I have similar setup, but I already had a Poe filter pre installed on the outside.
MOCA setup
I have an LG tv and I am on a Xfinity plan with high speed and unlimited data. My problem is that my streaming service buffers quite often. I have my tv connected to the wireless and I also have attempted using Cable Matter usb to Ethernet. I just get the same results, buffering. I was reviewing Xfi
Question
... from my Xfinity Gateway to a switch with 4 ethernet ports ... What is the model number of the switch?
Ethernet stops working - looks like there is an IP conflict
I have two PCs plugged in via ethernet in my house. Connection is running from my Xfinity Gateway to a switch with 4 ethernet ports in it. 2 ports feed into wi-fi extenders and 2 of them feed into PC in my office and PC in my living room. If I have PC 1 on and turn on PC 2, both will disconnect and
Question
I need a new cover for my cable box
Cable/internet box cover blew off in storm
Question
•
Customer Service
user_e38obt Thanks for explaining the full situation. I can definitely see why the mixed messaging between chat and the store would be frustrating. xFi Pods are third-party devices that include a 12-month manufacturer warranty. After that peri
Gen2 pod failure
After contacting xfinity chat, and going through all the procedures to get it working again, it was determined that my Gen2 wifi extender had failed. The chat person told me to go the the xfinity store and I would receive a replacement at no charge. When I arrived and explained the conversation I ha
Question
KC_Kelly Thanks for reaching out about NBC network freezing for you. Is this happening on a TV box with us, or streaming and if on a box do you have more than one it's happening on?
NBC glitching
NBC constantly freezes. Are others experiencing this, too? Can anything be done about that? It's extremely annoying.
Question
Typically, that's just an automated message, but I appreciate the additional context. The next the best step will be reviewing your network more closely, @user_9j828n. Please send our team a direct message with your full name and service address.&nbs
Outage
Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we
Question
Thanks for circling back to this thread to let us know the issue has been resolved, @user_qjlses. Our community is always here to lend a helping hand, but I am glad that your video and audio issues have been resolved remotely without the need of a te
TV’s audio and video freezes
The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg
Question
The pod was over 1 year old and it was explained to me that the warranty was for 1 year. I asked "If this new pod fails in 13 months, I'll be asked to pay for another pod." She stated that the chances were low for that to happen. I told her that a 1
Gen2 pod failure
After contacting xfinity chat, and going through all the procedures to get it working again, it was determined that my Gen2 wifi extender had failed. The chat person told me to go the the xfinity store and I would receive a replacement at no charge. When I arrived and explained the conversation I ha
Question
Hi there. @user_r7knhp Thank you so much for reaching out on our Xfinity Community Forum about finding a hotspot. To find an Xfinity WiFi hotspot, enter your ZIP code on the Xfinity WiFi hotspot map. You can also use the Xfinity app to lo
XfinityDemetrise
commented
5 minutes ago
to the conversation:
0
0
Hot spot
How to get to hot spot
Question