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Complaint
I had submitted this earlier with supporting images but it was privatized and I do not want to wait any further. ... On this day of 24th of July 2026, I am writing on behalf of the account owner, as I am their son. I am formerly writing this complaint for Xfinity and their parent company Comcast for
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Customer Service
Thank you for letting me know! When following the steps to unpair/re-pair( Press and hold the A and D buttons together for three seconds until the light changes, press 9-8-1 to clear the old link, and then hold the Microphone button to walk through t
Voice button
Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.
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user_p63qko I apologize, but only stores with the payment kiosks are able to handle cash payments. Not all locations have the kiosks in-store, so some of our locations are not able to accept cash payments. We do also support payments sent by Western
xfinity Customer Service and Payment
xfinity Customer Service is terrible. I had an issue with my payment account. When I discovered that I could not contact a human being using chat or find an email address where I could contact a human being, I went to the xfinity store to pay the bill in cash. Well, they don't handle cash at the xfi
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And there's no codes on the screen when these freezes happen.
MLB Extra Innings screen and and Audio Freezes
I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go
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Account Change Request
I submitted an account change request for the account ownership/primary user to change to myself due to the account holder being deceased. The request was submitted on 7/16 and I have not heard any update since. I cannot see the ticket's status because I do not have permission to do so as I am curre
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Customer Service
Yes this is a constant issue, and it doesn't just happen on one specific MLB Extra Innings channel, happens on all of the MLB Extra Innings games.. Switching the channel only works sometimes as everything is completely frozen and unable to change the
MLB Extra Innings screen and and Audio Freezes
I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go
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I’ve experienced it on all calls since switching to unlimited plan.
Receiving calls
Why do I experience a delay of connection when I answer a call? The delay causes a hello, hello, type of exchange. Seems to have started after switching from by the gig to unlimited service.
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Yes. I recently got a new remote from the Xfinity store (hoping that might fix the problem) and paired it to the box. it controls all other functions of the box just the voice button that doesn’t work. The old remote used to work the voice bu
Voice button
Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.
Question
Hello user_rg2tk8 thank you so much for taking the time to reach out here via our Xfinity Forums! Is this a consistent issue, or more sporadic? The OP mentioned this issue self-corrects by changing the channel - does that work for you as well? When t
MLB Extra Innings screen and and Audio Freezes
I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go
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CarPlay is not working on my iphone
I just purchased a new iPhone with Xfinity service and I cannot connect to any rental car that I get in even though it does accept Apple CarPlay
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Customer Service
Comcast (Xfinity) Ideas About Serving Customers is a Failure
We have been Xfinity internet customers for eight (8) long years of their constant games. And we got a new phone and added Xfinity Mobile two (2) years ago. Every year, they force you to negociate as they try to squeeze money from you while offering new customers the sweet deals. This time, they dec
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Your Home Network
marsh-curt Is this happening on all calls or just random ones?
Receiving calls
Why do I experience a delay of connection when I answer a call? The delay causes a hello, hello, type of exchange. Seems to have started after switching from by the gig to unlimited service.
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Transfer purchased movies to new Xfinity stream account
How to transfer purchased movies to new Xfinity streaming account
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Xfinity Stream Website
Went in person and while they agreed it was unethical they were unable to issue the credit. Horrible organization.
Unethical Billing Practice
Xfinity changed the name of their Ultimate Plan to Premium last December. Premium is less money but they continued to overbill me until I discovered it, stating I was on a legacy plan. They refused to issue me a credit. This is unethical at best but likely illegal. [Edited: "Solicitation"]
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user_z1l6ro - Hello, and thank you for reaching out to us for help with your stolen equipment. I'm sorry to hear you've had to deal with that situation, but you've come to the right place for assistance. We want to make sure you're reconnected as qui
Stolen Modem
Hello, my modem was stolen when I was moving out of my place. i would like to know what is the next steps to getting a new a new modem and if someone could please help me ?
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The same thing happened to us after 8 years, and they may have done us a favor. We cancelled Xfinity Mobile and got a better deal through Tello. I plan to cancel Xfinity internet and go to T-Mobile Home in the next week. Eight years of Comcast c
No more retention?
I've been a subcriber for ten years, and until now have always been able to get a good retention offer when my bill goes up. This time, though, support has told me there are no retention offers and the only option is to select another more expensive plan. Is this truly the case now, or is there stil
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Used the message icon at the top right, waiting for a reply.
Dishonest business practices.
Not honoring a credit that was supposed to be applied to my account due to all of the inaccuracies and total confusion, disregard for a long time customer. Xfinity had closed out an old account after I moved into a new residence and literally mishandled the closure and my cell number I had for years
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Hello user_iw09lh thank you so much for taking time out of your day and reaching out on our Xfinity Forums! Dealing with service interruptions for any length of time can be frustrating, and we know that since 2020, more of our customers are working f
XfinityAlfonso
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Internet outage and urgent resolution requested
Dear Xfinity Customer Support Team, I am writing to express my concern regarding an ongoing internet outage at my address that has lasted for an entire day without a clear resolution timeline. As a remote worker, reliable internet access is critical to my livelihood. Extended disruptions like this s
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