Xfinity Community Forum

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XfinityJohnG

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3 minutes ago

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Unable to link peacock to new account

I recently switched my service to a new address due to moving. Since my service has been activated I am unable to use my peacock account. When I try to activate it on the Xfinity website it says I already have an existing subscription.

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@user_duo9tb, Thanks for reaching out to us regarding the exposed cable lines at your home. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. What is your full name and address?

XfinityCarolyn

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4 minutes ago

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Exposed cables in my yard

I do not have Xfinity (and dont want it) but have had exposed cables in my yard for a long time (over a year).

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Yes I have, all it shows is that is is peacock premium. There is no option to unlink

user_xi7s6b

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5 minutes ago

to the conversation:

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Unable to link peacock to new account

I recently switched my service to a new address due to moving. Since my service has been activated I am unable to use my peacock account. When I try to activate it on the Xfinity website it says I already have an existing subscription.

Question

Thank you for reaching out to our team. I will be happy to look into that Peacock issue from here. Have you already been to the www.xfinity.com/yoursubscriptions site to see if you need to unlink your information from the previous account?

XfinityJohnG

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7 minutes ago

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Unable to link peacock to new account

I recently switched my service to a new address due to moving. Since my service has been activated I am unable to use my peacock account. When I try to activate it on the Xfinity website it says I already have an existing subscription.

Question

@user_wam63t How do I get to my emails https://connect.xfinity.com/appsuite <----- try here if you have not transitioned to Yahoo! Mail https://mail.yahoo.com or https://login.yahoo.com <----- if you have transitioned to Y

Again

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10 minutes ago

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Comcast.net

How do I get to my emails

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Not happy. 75% of my recorded programs stopped in the middle of a show & displayed message about Fox. Fox is a main station I watch, and from the comments I see I’m not the only one. If I have to pay for streaming to get the programs I want

user_40gcey

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12 minutes ago

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When will we get Fox 13 back on Xfinity?

Our local Fox 13 has been off Xfinity for too long now. It’s the channel I watch the most. I have cable so I don’t have to bother with an antenna or 20 different ways of getting the channels I want. I hav cable so I can record. This is ridiculous and frustrating.

Question

user_qvw1hi Welcome to our community forum! Thank you for letting us know that you're interested in converting your aerial cable to an underground connection. Please send a direct message to Xfinity Support by clicking the chat icon in the upper

XfinityEmilyB

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13 minutes ago

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Need cable rerun and buried underground

Our xfinity wire running along our house was attached to our trim and is dislodged, swinging in the wind and hitting our windows. Instead of just reattaching it, we instead want it buried underground. The cable isn’t long enough to do that now, so it needs replaced. I went to the Xfinity store, expl

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Unable to link peacock to new account

I recently switched my service to a new address due to moving. Since my service has been activated I am unable to use my peacock account. When I try to activate it on the Xfinity website it says I already have an existing subscription.

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Customer Service

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So it’s now been over a month and Xfinity hasn’t had the decency to update me (or anyone else I’m assuming) with any kind of update on when I/we will be getting back the channels we continue to pay for yet cannot access. I went through just my list

user_5tkgq4

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18 minutes ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

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rbgee, we will be glad to help if you are still running into issues on your end. Each situation is different, but at times, we may have to open a ticket to find a solution. Can you tell me more about any steps you have taken so far? To confirm, have

XfinityVianney

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18 minutes ago

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The Wifi tab on the xfinity app is missing, I can’t access my router settings.

I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions

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Need cable rerun and buried underground

Our xfinity wire running along our house was attached to our trim and is dislodged, swinging in the wind and hitting our windows. Instead of just reattaching it, we instead want it buried underground. The cable isn’t long enough to do that now, so it needs replaced. I went to the Xfinity store, expl

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Customer Service

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Exposed cables in my yard

I do not have Xfinity (and dont want it) but have had exposed cables in my yard for a long time (over a year).

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Customer Service

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I really hate to hear about the issues you are having about your internet speeds. Were you able to get them resolved? @mert69

XfinityDuron

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48 minutes ago

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Capped at 100mbs for the last 6 months.

Was paying for 800, then 600, now 300 and my speed test shows 93mbs. Called on phone for no help. Can't access router from PC. App is Android. Tablet / WIFI same 93mbs. Getting ticked !!! When paying for 800, was getting 8oo+. No wires or settings changed. Tech on phone says all good, no problem. An

Question

Thank you for posting on our community forums, user_7rbqra. Are you using our website to access the emails or a third-party email client? What specific issues are you experiencing? Is it an error message?

XfinityDilary

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53 minutes ago

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e mail

can't get in my Comcast e mail

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MB8600: Low SNR and huge uncorrected errors on specific downstream channels, no splitters

Hi, I am seeing an issue that looks very similar to one I had years ago on this same Motorola MB8600: https://forums.xfinity.com/conversations/your-home-network/mb8600-millions-of-uncorrected-errors-low-signal-to-noise-ratio-snr-slow-gigabit/602dae7ac5375f08cdeb752b In that older thread, bypassing s

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Your Home Network

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e mail

can't get in my Comcast e mail

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Sign-In and Account Management

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user_vzc3fh, I wanted to follow up on @Again's question since we haven't heard back. When you have a moment, you can circle back here when you're ready.

XfinityVianney

replied

1 hour ago

to the conversation:

Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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I’m sorry to hear that you’re looking to leave us @user_4vtjvs, but I can certainly help you with that request. To begin, send our team a direct message with your full name and the address associated with your Xfinity service? To send a "

XfinityQuemekia

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1 hour ago

to the conversation:

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Cancel my account

cancel my account right now please

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Cancel my account

cancel my account right now please

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Customer Service

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Hello @Pineapple-1979 thank you for reaching out on our community forum. You will be able to view your bill on Xfinity.com or the Xfinity app. Have you been able to gain access to your online account?

XfinityAbby

commented

1 hour ago

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P1

My bill

When is my bill due and how much is it?

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