Xfinity Community Forum

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I am requesting escalation to Executive Customer Relations and Xfinity network engineering for an ongoing intermittent connectivity issue in Winona Lake, Indiana. I have supported Internet and network systems on superyachts for more than a decade, so

user_gva4uf

commented

1 minute ago

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U

Intermittent Connection

The internet randomly drops outs. I have called repeatedly and have been told the modem is online and nothing is wrong or the problem is local to my home. I have setup ping traces directly to the modem, then to 8.8.8.8, 1.1.1.1, 8.8.4.4 and msn.com. I also had my computer hardwired directly to the m

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I tried everything! It won’t let me watch local channels out of my home network. looks like you had this issue years ago when I look at all the thread on this site.

user_eyvutbqqqqq

commented

2 minutes ago

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U

To go channels not working or any channels that are good out of home

None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.

Question

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Duplicate account for same address

I tried setting up my xfinity internet account online, but they never sent me the equipment. I went to my local xfinity store and they got me set up. Later in the month I got charged for 2 separate accounts, even though I only have equipment and have used the service for one account. I just got emai

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Customer Service

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Got it, user_sch5fn! I am checking for any known issues around this. Also, to confirm, can you log in to your Universal Parks account successfully but then get this error when trying to redeem the tickets, or do you get this error when trying to log

XfinityAmira

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4 minutes ago

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Unable to use promo Universal Studio tickets

I redeemed the tickets on the etds universal parks site. Forgot password and now I am locked out of the account. The site will not let me reset the password. It is asking me to reach to an administrator or HR to fix this. Universal studios say Comcast can do it. Comcast says Universal Studios can do

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Transfer service to spouse

I want transfer service to spouse’s name

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Customer Service

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Thank you for bringing this to our attention @user_9bdqob we want to make sure this gets addressed. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message"

XfinityJoe

commented

8 minutes ago

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Hazerdious green box outside wires showing and no Internet

Yes I have been getting the run around non stop someone told me they would be out here today and I was out on the priority list. And now Im stuck with no Internet and I'm watching kids play around a hazerdious box with the top off and wires showing and some sparks flying and no one in your tech team

Question

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I'm having this same issue on all of my firetvs. Noticed it starting on Sunday. Have uninstalled and reinstalled the Xfinity Stream app, cleared Dara, cleared cache, unplugged the tvs completely for a couple minutes to reset them, all to no av

user_wm7ed2

commented

11 minutes ago

to the conversation:

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U

To go channels not working or any channels that are good out of home

None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.

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U

just checking if any updates.

user_se05pm

commented

12 minutes ago

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Forum

We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not

Question

@XfinityBillie What is the difference between On and Off on the Power setting? Put another way what is Nap mode?

BIslander

commented

13 minutes ago

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Fix the sleep mode. This is insane.

We pay way too much money to have you dictate how long I can leave my TV on. I need it on to sleep. Fix this. I will cancel service with you. I cannot believe this is even an issue.

Question

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Hazerdious green box outside wires showing and no Internet

Yes I have been getting the run around non stop someone told me they would be out here today and I was out on the priority list. And now Im stuck with no Internet and I'm watching kids play around a hazerdious box with the top off and wires showing and some sparks flying and no one in your tech team

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Customer Service

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No, no request to update the firestick

user_ppyh1y

commented

19 minutes ago

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U

Streaming location message for local stations

Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive

Question

A

Just replying to myself to say that I received a push notification from the Xfinity Home Android app when I disarmed the system this morning also. Would be nice for others to chime in to confirm IF it's working for them also.

AH9390

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23 minutes ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

Question

@Jetben900 Please allow me to get this poor experience turned around, so you get the proper speeds. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the

XfinityThomasC

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24 minutes ago

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

Question

@user_eyvutbqqqqq Thank you for making us aware the to go channels are working on your fire stick and fire cube. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on you

XfinityRaul

commented

26 minutes ago

to the conversation:

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U

To go channels not working or any channels that are good out of home

None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.

Question

U

Yes I receive the tickets through my membership with Xfinity. I received the code to redeem the free tickets through the xfinity app. I redeemed the tickets, but now cannot use them because I am locked out of my etds.universalparks.com account. I had

user_sch5fn

commented

26 minutes ago

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U

Unable to use promo Universal Studio tickets

I redeemed the tickets on the etds universal parks site. Forgot password and now I am locked out of the account. The site will not let me reset the password. It is asking me to reach to an administrator or HR to fix this. Universal studios say Comcast can do it. Comcast says Universal Studios can do

Question

Good morning @user_zf9b5o we would be happy to review your account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "Start

XfinityJoe

commented

27 minutes ago

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$100 Professional Installation Fee Dispute

Hello, I am formally disputing a $100 professional installation fee that was added to my account. I originally requested a self-installation, but my owned modem could not connect because the existing service/outlet at the residence was not functional. A technician was dispatched and determined that

Question

J

Showing a different tier. I've had a tech come out and I've been to a store 2 times. Almost ready to just leave Xfinity after 7 years of having them

Jetben900

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28 minutes ago

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

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Inconsistent Deal Offers

I tried to get the $50 monthly 1gig for 5 year plan. I am an existing customer and that shouldn't matter. Because my son in the same city 15 minutes away was paying $84 monthly was able to get the 300mbps deal for $40 monthly for 5 years. He has had Xfinity for close to 4 years, while I have had the

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Your Home Network

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Hi user_sch5fn! Thanks for visiting and reaching out on our Xfinity Forum. I understand you can't use the Universal Tickets you received. To confirm, did you originally receive and redeem these through your Xfinity Membership?

XfinityAmira

commented

33 minutes ago

to the conversation:

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Unable to use promo Universal Studio tickets

I redeemed the tickets on the etds universal parks site. Forgot password and now I am locked out of the account. The site will not let me reset the password. It is asking me to reach to an administrator or HR to fix this. Universal studios say Comcast can do it. Comcast says Universal Studios can do

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I have no service

My service was disrupted

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Your Home Network

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