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Thanks for the quick response. FYI - still waiting for the invite to switch. Just 2+ months left in the year. That is if they don't extended the switch over.
Which Xfinity ID do I use during the Yahoo switch over
Since I can use both comcast.net and gmail.com to log in to my Xfinity and Forum accounts. When the time comes which Xfinity ID do I use during the Yahoo switch over? Thanks
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Not sure i have enough time to make sure i am typing to whomever I should be to see if there's something I can do about the xfinity experience i had. I am going to try a different way right now this doesn't seem to be working for me
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I tried everything I can do with this forum to try and get support. This is to much for me to keep going around and around to get back were I started and lots of my time lost. Between this and trying to get customers support to help me get what I was paying for I have wasted hour of my time and that
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Ticket #ACM0026371019 Fraudulent charge will still be there tomorrow. Tired of the gaslighting and placating. If you're doing this to me how many others are you doing this too? Answer: one is too many! Still engaging a lawyer, contactin
Unauthorized charges
I’m so frustrated. I cancelled my services ( WiFi and mobile in August. I even got a refund of $4.97 in September. Then last week (now we’re in October) I got charged $30.81. After calling on 10/17/26 apparently they never canceled the mobile line so I was told I would receive a refund for the full
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Peacock activation
I am stuck in a Peacock activation loop with error PPG_0017. I need a Tier 2 specialist to open an ECM ticket to perform an Account Entitlement Reset and clear the stuck activation token on my identity.
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Customer Service
@XfinityRaul Who do I direct the message to?
deleted voice mails
All of my saved messages have been deleted from the voicemail of my home phone. I have spent hours talking with customer service reps, done the live chat, and been to an in-person store and no one has been able to help. I would like to send a formal complaint to corporate but cannot find an email or
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Cancellation Not Completed After Two Calls - Continued Billing
I am requesting assistance with an unresolved cancellation and billing issue for my former Xfinity internet service in Seattle, WA. Timeline: October 2: I contacted Xfinity by phone to cancel my service. October 3–4: I received two cancellation acknowledgments, both with the "Last day of service" fi
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Billing
Thank you for reaching out to us @user_pxigx4! Being locked out is frustrating enough, but repeatedly requesting a password reset and never receiving the email leaves you without much of a path forward. When you select “Forgot password?&rdquo
New Xfinity Insights Community Portal
Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a
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user_12tj1b. Thank you for taking the time to share what you ultimately learned. I can completely understand your frustration, especially after spending upwards of 10 hours over two days troubleshooting, escalating through multiple levels of support,
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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To help us pinpoint the cause and find the right solution, could you share a little more context about how you are accessing your emails? For example, are you logging in through a web browser on our official website, or are you using a specific email
[Edited] email login issue
How do I stay logged in to my email. It logs me out after reading each email. [Title Edited: "Personal Information "]
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I have the same issue no idea if online to good or not but this is becoming annoying
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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Looking for assistance with an Internet-Only promotion
Hello,I am looking for assistance from a corporate digital care specialist to review the available promotional offers for my account. My goal is to secure a standalone, internet-only plan. I recently attempted to navigate this via the standard online chat, but the agent was incredibly aggressive and
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Your Home Network
Since both your Xumo box and your remote are completely unresponsive, even with fresh batteries, it is likely that there is a hardware issue. We would be more than happy to look into this and get this resolved for you. We can easily ship out a comple
Xumo
My xumo box not only does not turn on (why is there no manual button???) but the remote also refuses to turn on even with new batteries. I tried repeatedly to use the ai assistant and it was practically useless as it never would even send a response to anything.
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Hello @user_re526v, and thank you for reaching out to us on our Xfinity Community Forum. We understand wanting to have the one-time charges reviewed, especially since you’ve corrected your payment information and enrolled in Auto Pay. You can r
About extra fees
Hi, I’d like to request a courtesy waiver for the $38 in one-time charges on my October 16 bill. The $38 consists of a $25 eCheck/EFT return fee dated September 22 and a $13 late fee dated October 16. I recently started my Xfinity service on September 16, 2026. I believe I may have entered the wrong
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cancel service
I've switched to another internet provider, and my new service is installed and working. I'd like to cancel my Xfinity internet service and handle the entire process online, without a phone call. Could an Xfinity support representative please help me complete the cancellation?
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Customer Service
Why am I unable to stream amc+
I have an amcplus account directly through amcplus. I'm able to launch and open my account however it it keeps saying the page you requested couldn't be loaded. I contacted amcplus everything is fine on their end the said to contact you to streamline the problem
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Xfinity Stream App
Count me in as another user with the same problem for a few weeks now.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Got it! Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sign In" if necessary • Click the "Direct Messaging chat" icon • Click the "New
Moving houses; need to disconnect Xfinity service effective 11/1/26
Hi Xfinity team, hope you're having an excellent day. I am moving to a different house and will no longer require Xfinity services. I'd like my service to remain active through October 31st, 2026, and then disconnect on November 1, 2026. Can you help me make this happen? Thank you!
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I appreciate your help with troubleshooting. Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "S
1 minute buffer on dvr
I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level
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I hear you, and I truly understand how frustrating it is to be stuck waiting without a clear answer. To be completely honest, when there is an active service interruption, we see the same real-time updates on our end that you see in your Xfinity app.
Network outage - customer service useless
Internet went out the morning of 10/252026. Text message saying it'd be back up at 12:50am, then 1pm, then 2pm, then no time given. Trying to speak to a human being is like pulling teeth. AI or the bot just says sorry we're working on it. I work from home... when should I expect it to be working? I
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Thank you for reaching out to us on our community forums @alicefromil! Having your email suddenly stop receiving messages while you’re traveling would definitely be frustrating, especially when it had been working normally earlier in the trip.
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Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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