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Hi there and welcome to Comcast @user_m813uu. Thank you so much for reaching out to us regarding the unreturned equipment fee you are getting charged. Since the equipment was not returned to us, it makes the charge valid.
Family member threw away old router
I've had the unreturned router charge for years now at this point. I'd say I more then repaid it over time. Family member cleaned a out a closet and threw the old router away. Id like this charge removed or i'm going to switch companies.
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Yes. Please add back to remote. It took years to finally get it on the remote!!!! And I hope they list current scores of the games like they do on the men’s
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
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@Lostintheforest We understand how you would like to just get the migration to Yahoo completed. @Again has provided excellent information and some suggestions for you if you do not yet see the flag to move to Yahoo mail when you log into your account
Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
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@bianca27 we can take a closer look at your bill and the Xfinity Home service charges. Please send us a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.
fraudulent charges by xfinity reps
I have been getting charged for home security plus a camera since august!!! and i’ve never even asked for one they’re claiming I added it to my bill how?? when a camera was never even shipped to my home !! they lie and said they will take it off my bill and don’t and lie and say it’ll be off the nex
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Wi-Fi app not showing WiFi settings
Have reinstalled app and no settings under WiFi tab
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Your Home Network
@fishing1947 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern if some of your services are not working. You mentioned there had been a service interruption. If you look at the Xfinit
Outage in my area
It's been over 24 hours.... My main TV is working...Two additional TVs and landline are out Pleased confirm next step Thank you
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Hello @user_uo23rx how are you? We can add a responsible party to the bill and the second name would show as "Attention To." But the bill won't have a second name on it. Will this work for what you need?
Adding a name to my billing statement
I need to add my partner to my billing statement for proof of residency. My current information is Her name is Thank you.
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fraudulent charges by xfinity reps
I have been getting charged for home security plus a camera since august!!! and i’ve never even asked for one they’re claiming I added it to my bill how?? when a camera was never even shipped to my home !! they lie and said they will take it off my bill and don’t and lie and say it’ll be off the nex
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Billing
user_ozlvmc Good morning! I'm sorry that you want to cancel your TV services with us, but you found the best team to help out and there's no phone call needed as long as I can verify the account. Have you had any trouble with the TV services, or just
Cancel tv services completely
I'm just looking to cancel my TV services and to just keep internet through your company. But I cannot figure out how to do that without a phone call. I don't need a phone call. I don't want it. Is it like a different plan? I just wanted to cancel all the TV services. Please help me do so.
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user_faiy8m Good morning to you! I love that our banks offer those added alerts to help us know what payments are being processed. I'm sorry that we seem to have two accounts created for you causing this issue. You found the best team to help out. Si
Duplicate account
I recently took out broadband services with Xfinity. After my first month, my banking app notified me of a duplicate charge. I called Xfinity and they confirmed there were two accounts in my name. I spoke to 4 different reps who passed me cold on to the next without resolving the issue. Nobody appea
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I sent the requested information and photos through direct messaging last week but haven't heard anything back. The lid is still cracked and sinking. Can someone please follow up and let me know if a repair request has been opened?
Cracked concrete cable box lid in sidewalk – safety hazard
There's a concrete cable TV utility box in the public sidewalk in front of my house. The lid is cracked and starting to sink into the box. I'm concerned someone could step on it and fall through. I reported it to the city, but they closed the request without addressing the problem. Can Xfinity confi
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Outage in my area
It's been over 24 hours.... My main TV is working...Two additional TVs and landline are out Pleased confirm next step Thank you
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Customer Service
@user_zwe4nj I am having the exact same problem with the app on Firefox. I don't want to use a different browser as was suggested by Xfinity in its reply to you. I sure hope this is resolved soon!
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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Legal name change
I went to a store and changed my last name but they did not change it on the bill. Xfinity keeps trying to get ahold of me but I cannot answer when they call due to work.
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Your Home Network
user_rchjd8 have you tried multiple power outlets and bypassed power strips?
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my modem is broken it won't power on
everything is plugged in where it should be but it won't turn on
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