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I had a similar problem with my Samsung frame tv in November 2025 (I got new service in October with no problem signing in to streaming app), and was told it could not be resolved remotely and that they needed to send a tech out. Sure, they cover the
Samsung
I have 4 Samsung TVs. 2 I removed boxes from about a year ago and went to the xfinity stream app. One is a bedroom tv used minimally and one is a basement tv used here and there on weekends. About two weeks ago, the Xfinity stream app quit working. It freezes on the purple screen with three bubbles
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it was a billing issue from my previous comcast business account. Why can't you see that on your end just baffles me. 20 hours wasted
blocked by policy
can not log into xfinity and get a "Blocked by Policy" message. All other websites work, Hep?
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What happened here is my comcast business had a balance. My phone # stayed attached to the old business account and a balance due. I had to figure this out on my own. Paid it and magic happened. Good luck with xfinity customer service.
blocked by policy
can not log into xfinity and get a "Blocked by Policy" message. All other websites work, Hep?
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@user_qnbwbv The Xfinity app and Status map will update once they have an expected resolution time. I'm sorry, we don't have any details beyond what you can see in the Xfinity app and on the status map.
Service outage
hello, there's an outage on my location and I have not received any updates or status when it will be back online. can you please help? I can't get in touch with customer service for any answers.
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@user_qpb0z6 If you're still having the issue, please send me a DM with the usernames involved. Thanks
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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user_w74vwd, Thank you for letting us know. We are always happy to help. Have a wonderful week!
Keep getting notifications that my bill is due via the app and online
I keep getting notices that my bill is due in 10 days or now it is due today. I paid it on 11/18 and online billing shows $0 due and the app shows $0. Using the Xfinity Assistant provides no assistance. Want to know why I keep getting told that I owe.
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Do not have xfinity mobile, but notices seemed to stop.
Keep getting notifications that my bill is due via the app and online
I keep getting notices that my bill is due in 10 days or now it is due today. I paid it on 11/18 and online billing shows $0 due and the app shows $0. Using the Xfinity Assistant provides no assistance. Want to know why I keep getting told that I owe.
Question
I have the same problem and I’ve ensured the third party thing is ticked. My email will not load on apple mail on wifi, but sometimes loads on data but sometimes doesn’t. I can access email through login at xfinity connect on safari, so I know the pa
Keeps asking for IMAP password even after I’ve entered the correct password
On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.
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Thanks for the response. Who can I speak with to get an estimated time for fix? This is impacting my work as I work from home and need an internet connection.
Service outage
hello, there's an outage on my location and I have not received any updates or status when it will be back online. can you please help? I can't get in touch with customer service for any answers.
Question
Quantum fiber just integrated my neighborhood and I think it’s definitely time to leave Xfinity this is something that I can’t tolerate. Had my modem in bridge mode and there’s no way to access admin tools without doing a factory reset. Smh
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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@XfinityAlex I am still experiencing this issue. Can't open on phone or laptop. Has there been a solution yet?
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Howdy ventruejusticar. Thank you for touching base about the sports app issue. Quick question to isolate the status, can you still get to the app by saying "Sports Zone" or "Sports" into your voice remote?
C Button on X1 Remote Xfinity Sports Zone App
Ok, so I push the C button on my X1 remote and either a blank black space appears where the Sports would normally appear or everything appears seemingly normally except My List and NCAAMB columns are missing. My selected team IU Hoosier Men's Basketball would normally appear under My List. I went in
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user_kwtcml Hello and thank you for reaching out via our Xfinity Community Forums. I understand your deep frustration; not being able to access your router or gateway settings after attempting Bridge Mode is a classic, stressful conflict. I apologize
CANNOT setup router with gateway
I CANNOT get the gateway to work with my router, even in bridge mode. The routers IP address was not showing up and once the gateway was connected to the router, I could not get a connection. I tried power cycling both devices, resetting both devices and nothing resolved the problem. My setup was wo
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user_ca2jlb Thanks for reaching out about a mobile offer not being applied for your phone purchase after a trade in was completed. This would certainly be something that would concern me as well, and I'll be happy to assist with getting this fixed fo
Worst customer service
I bought a new phone with a promo where they basically give you a free phone with a monthly credit for 2 years if you turn in your old phone. I did that. It’s been 5 months and I’m still not getting a credit. I pay for the new phone every month. I’ve contacted them several times. The agents all prom
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@Improviz515 1-800-Comcast. Tell them you want new service. (It’s the only way to get a human) I also noticed that my comment was edited without me editing it. So I’ll post the edited part again. File a complaint with the FCC. Comcast may not listen
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
Question
@user_ypfubk Take a look at a community members steps for a potential fix here https://forums.xfinity.com/conversations/your-home-network/is-anyone-still-having-trouble-connecting-their-nintendo-switch-to-their-wifi/6824b45221d0ff73d55f1f2f. Please l
Nintendo Switch cannot find network
Hello, I just bought a Nintendo Switch 2 and it has not been able to connect to the Xfinity network in my home at all since I purchased. My router is the XB6 style I believe. The Switch 2 does not even show my network on the list of detected networks. I have tried joining manually with no luck. I ha
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Of the 2 problematic instances I reported when I started this thread, one has disappeared. A few days ago, another one occurred when I tried to delete a very recent recording but it too had eventually disappeared from the list a short time later. &n
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Hello, thank you for the reply. This Switch 2 is the only device affected. It does not even show my WiFi network as an option on the list of available networks to join, and entering the details manually does not work either. I was able to briefly get
Nintendo Switch cannot find network
Hello, I just bought a Nintendo Switch 2 and it has not been able to connect to the Xfinity network in my home at all since I purchased. My router is the XB6 style I believe. The Switch 2 does not even show my network on the list of detected networks. I have tried joining manually with no luck. I ha
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user_q6m8s7, I know that has to be frustrating. We are here to help. Let us know if you still need assistance.
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Mobile service still not restored
I've called, used the the chat and just yesterday went to the store about getting my service back on. The escalation team made a payment plan but the next day I still don't have service, this is becoming very frustrating.
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