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@XfinityEricB Your answer indicates that you are most certainly not a network support agent. A Tier 2 network support agent would have simply requested my location, then accessed my router to run a tracerout to an endpoint at my location, determined
Network Routing Issue
I am currently travelling in Europe and am experiencing extremely slow response from my home server in Sopanaway, WA. My modem has been assigned the WAN IP [Edited: "Personal Information"], and this IP block is being routed internationally or through a distant region. Symptoms: Latency to my own ser
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Extra Charge for Previous Address's Cable Box
Hi everyone, I sent some messages a long while back trying to troubleshoot some things, but I didn't follow the protocol here and kind of gave up on them. I apologize if I was off-putting or negative back then, I was frustrated, but I apologize for any disconcerting demeanor. - Anyway to the present
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Billing
Return my program
Please return my news channel 5 program and ion TV
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Channels and Programming
How I can renew my existing expiring 12 month for another year at the same low costs?
I'd like to keep my $19.99 Internet for another year. I have autopay and my own modem. tnx
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Billing
Fedex stole my IPhone 17E
Has Xfinity resolved similar cases? Xfinity box came empty with no phone. After 2 weeks. No real update to my case. Im thinking about getting my attorney involved after 2 more weeks if they dont help me. Its ridiculous. 8 years with this company and they want to take their sweet time in resolving th
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Getting Started
Hello, adnsparkles4u. Hello, and thank you for joining us here on the Xfinity Forums! We’re glad you reached out, and I’m happy to help you get your email organized in a way that works best for you. You can manage your Xfinity email folde
Conversion to yahoo - emails now in both inbox and folders
I had 2 Comcast emails. Using an IMAP backup program, I did a test where I backed up one of the email accounts to my computer and then migrated it to the other account that I hadn’t used. then I did the conversion to yahoo on the account I never used but now was identical to the account I did use. I
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Literally NEVER going with Xfinity ever again
Stay away from this company, we are currently on it and I’ve talked to multiple agents all saying different things. They don’t know much about wifi and connection. They make promises and even with documentation do not follow through. Pick a different company.
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Customer Service
OK I looked it up and you are correct. Have upgraded to Orbi 870 series and now have excellent speeds ~2300 Mbps. Problem resolved.
Not getting full speeds from new Arris S34
I recently did a factory reset of my Arris S34 modem as I am only getting ~950MBS download speeds instead of closer to the 2000 that my plan supports. I also realized that the network cable was plugged into the slower speed port. So, with the cable in the correct gig port and the factory reset compl
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Hello @user_ljp9de, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out Internet Troubleshooting Tips for further help. Let us know if that helps.
Lower ping
I was wondering if there is anything I can do to lower my Ping. We do a lot of gaming we are getting our speeds at 2100 -2300 but I’m testing with high ping. Which can cause lag in games. I have already done port forwarding and we also use Ethernet cords.
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Error message something went wrong
Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This
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X1
Hey there user_qzhvhk, thanks for reaching out and sharing your experience here on the community forums! I'm sorry that you've run into so much trouble trying to get your phone replaced. Our team would be more than happy to see how we can help! Pleas
Identification Verification
I recently had an incident where my phone was destroyed. I ordered one online, as I've done at least ten times before. After taking my order, and charging me, your terrible company decided it needed to ask for my ID. I have now been to two stores to try and get this taken care of. I don't have acces
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Thanks for taking the time to post on our Xfinity Communities Forums page, @user_t5stxo. If this is only happening on one of your X1 or Xumo Stream boxes you can try to clear locally stored data. Keep in mind doing so will require you to resign in to
Paramount plus issues
Still there’s an issue with Paramount+ on Xfinity so I guess I never learned how to fix it. Stupid it’s taking me over an hour to try to somewhat compatible show together on Paramount+ using Xfinity. I’m so over this. i’m using the cable box and Paramount+ is stupid and I hate it
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user_wnsr24 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
I would like to upgrade my internet and Wi-Fi speed
Hello, I want to upgrade my internet service to 5G. How much more will it cost me per month? Do I need a different router than the one I have currently?
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I would like to upgrade my internet and Wi-Fi speed
Hello, I want to upgrade my internet service to 5G. How much more will it cost me per month? Do I need a different router than the one I have currently?
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Billing
We we ever be able to watch 17WXYZ
We Xfinitiy customers ever be able to watch 17WXYZ and TV-3. Will Xfiity customers received a bill adjustment since we cannot watch two channels.?
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Channels and Programming
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
West Palm NBC
I am so disappointed that Xfinity has dropped NBC from the WPB Channel lineup. No more PANTHERS GAMES! NO MORE Saturday Night Live! Every customer should be complaining!
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It is incredibly frustrating to deal with conflicting information user_2gomwg, I can definitely understand your frustration, you've reached the right place for assistance! I’d love the chance to turn this around for you. To ensure I’m pr
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Literally NEVER going with Xfinity ever again
Stay away from this company, we are currently on it and I’ve talked to multiple agents all saying different things. They don’t know much about wifi and connection. They make promises and even with documentation do not follow through. Pick a different company.
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