Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (500.2K)
user_7e9v9p Gotcha! Let's take a look, and get your account ironed out so you can login. Since I'll need to gather some account details, please send a Direct Message with your name, the service address, and the email address you use for your Peacock.
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
Question
Good morning, @user_33bf3f . I’m truly sorry to hear about the experience you had and the damage to your property. I can completely understand how frustrating it must be to have your yard impacted after you had recently invested time and money
How to file a property damage claim
On July 7th a Xfinity contractor came up on my driveway into my yard to do work on my neighbor’s telephone pole. This pole provides no connection for my cable or electricity. They did not ask permission and they don’t have time to ask homeowners. I let them exit my driveway but told them they were t
Question
watch support
My watch isn't connecting. i tried resetting without the phone.I no longer have a iphone so I am trying to connect it to myMacBook Pro (I'm only seeking to use it as a watch) it is fully charged and the screen shows a iphone image moving to meet up with a watch icon. it says bring phone near apple
Question
•
Devices
Yes, I only have 1 email with Peacock.
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
Question
How to file a property damage claim
On July 7th a Xfinity contractor came up on my driveway into my yard to do work on my neighbor’s telephone pole. This pole provides no connection for my cable or electricity. They did not ask permission and they don’t have time to ask homeowners. I let them exit my driveway but told them they were t
Question
•
Customer Service
Hi there, @user_jgh3a0. Thanks for reaching out to us here on the Community Forum. We can pass along your inquiry to the local tech team to see if they can answer your questions and let you know the cost if any for the work involved. Please sen
How do I contact Xfinity to relocate my buried cable service?
I plan to have my driveway paved and I know the cable is currently buried under it. My plan is to bury a conduit before the paving begins and would like advice on how deep, type and size of conduit, etc. Plus, who do I contact to then have the cable relocated to said conduit?
Question
@yoregano Gotcha! I have received your Direct Message, and look forward to assisting you today!
Security block preventing access to payment portal
I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h
Question
How do I contact Xfinity to relocate my buried cable service?
I plan to have my driveway paved and I know the cable is currently buried under it. My plan is to bury a conduit before the paving begins and would like advice on how deep, type and size of conduit, etc. Plus, who do I contact to then have the cable relocated to said conduit?
Question
•
Customer Service
Hello, @user_rssp2i I would like to review how your internet service issues were handled and validity of your complaint request. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Si
File a Formal complaint??
20 days with intermittent or no internet service. 4 separate tech visits which all left without resolving the issue or referring to line techs as was needed. Almost 13hrs total on the phone with God knows where and not a single answer or help. Issue still not properly resolved. Worst part is I worke
Question
user_sd2u0u Hi there! Are you still having issues with your network? What is the status of your area though our Xfinity APP?
Proactive maintenance leads to outage, no tech for 3 days?
Comcast messaged me today that they have detected a problem and are working on it (my home Internet was working fine). Internet went down for 4-5 hours. Got message that it is up and running; no Internet. Xfinity Assistant said to reboot modem., did that - no Internet. Then XA said there is a proble
Question
user_nmid75 Congratulations on the new apartment! I'd be happy to help take a closer look. If the other apartment numbers are showing as serviceable but yours is not, it may be an address validation or serviceability issue that needs to be reviewed a
"Serviceability" or "Address Validation" request
Hello, I'm trying to set up internet in my new apartment. The other apartment numbers in my address show up, but mine does not. Help would be appreciated.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
File a Formal complaint??
20 days with intermittent or no internet service. 4 separate tech visits which all left without resolving the issue or referring to line techs as was needed. Almost 13hrs total on the phone with God knows where and not a single answer or help. Issue still not properly resolved. Worst part is I worke
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Proactive maintenance leads to outage, no tech for 3 days?
Comcast messaged me today that they have detected a problem and are working on it (my home Internet was working fine). Internet went down for 4-5 hours. Got message that it is up and running; no Internet. Xfinity Assistant said to reboot modem., did that - no Internet. Then XA said there is a proble
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
"Serviceability" or "Address Validation" request
Hello, I'm trying to set up internet in my new apartment. The other apartment numbers in my address show up, but mine does not. Help would be appreciated.
Question
Hello @user_jtwkzn I'm very sorry to hear about this news with your sister. That's always a tough thing to experience. We can assist with your request. We'll just need to work in a direct message. You can provide documents and finalize a name change.
My sister passed away and I want to continue her xfinity account.
My sister passed away and I'd like to continue her xfinity account. The problem is her account was sent to her work email and work cell phone which I no longer have possession. Can I have the account changed to my information to continue payments and not have to start a new account. This will only l
Question
When it is down, is / are the light / lights on the modem lit steadily or are they blinking ?
my internet is not connected
My wifi is down and I have had trouble all week long streaming prime video.
Question
Closing post due to age.
XfinityMichaelC
commented
4 minutes ago
to the conversation:
0
0
Ultimate plan
How much is it, per month?
Question