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Good morning, @user_rxjiyg, our team would be happy to assist. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfi
Unfair Late Equipment Charge for Flex Box I Was Told I Could Keep
I’m extremely frustrated with how my Xfinity service cancellation and billing were handled, and I’m hoping someone from Xfinity can review this situation. I cancelled my Xfinity service after calling customer support multiple times because the cancellation was not processed properly the first time.
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user_gzobd7 Hi there! Our team canhelp with this! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top rig
Moving abroad
Hello, I will be moving abroad on March 31st, 2026 and would therefore like to end my internet subscription . What do I need to do? Many thanks.
Question
Hello, @user_0omq03. I would like to review your account to look into this credit request for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinit
file a complaint
Supposed to have a $297.56 credit on bill but Xfinity won't apply it. I have had two video conferences with them recently and they say they will take care of it but nothing happens. I have been to the Xfinity store numerous times. I was supposed to have a $66.00 credit because we cancelled that subs
Question
@user_ayrle0, Hi there! Thanks for taking the time to reach out and for explaining everything so clearly. I can understand the repeated inconvenience this has caused, given how many times you’ve had to report these issues. The work you describe
Drop bury cable comes from my neighbor's house, not the utility pole, lots of loose wires on pole/active cable above ground, in my yard..
Back in the middle of November, my western neighbor was outside at the utility pole with an Xfinity worker. The worker cut one of the cables coming off the pole and said "no go in and see if your internet still works". My neighbor came out and verified his internet was still functional (this was my
Question
NoPhone delivered
Ordered phone never arrived the box it was supposed to be in was empty
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Devices
No phone delivered
Ordered new phone and when delivered the box was empty. Xfinity has been terrible and i am getting no whete with them it’s been over 2 weeks. I’ve done every thing they have requested.
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Devices
When I try to transfer to Yahoo, Yahoo says it does not recognize my email address. When Comcast support said they sent me an invite, I never received it. How do I make this transfer?? Thank you
Email transfer to yahoo
Do I have to choose yahoo or can I choose another email provider such as Gmail or outlook and have all my emails switched over to them?
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Hello and thank you for creating a post to get started, @user_5dhlb9! I'm sorry to hear about the trouble you've had with making changes to your plan, and I'd love to help! While we typically recommend starting with the Plan Builder, our Xfinity Deal
Why does Comcast make it so hard to get help or am I doing something wrong?
I am trying to change my internet service, I have tried assistant I get nothing. When I change my service I currently have a modem from Comcast that gets 600mb yet my lower change says it is not compatible. Feeling like I am jumping through hoops. Can someone please help?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Drop bury cable comes from my neighbor's house, not the utility pole, lots of loose wires on pole/active cable above ground, in my yard..
Back in the middle of November, my western neighbor was outside at the utility pole with an Xfinity worker. The worker cut one of the cables coming off the pole and said "no go in and see if your internet still works". My neighbor came out and verified his internet was still functional (this was my
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why does Comcast make it so hard to get help or am I doing something wrong?
I am trying to change my internet service, I have tried assistant I get nothing. When I change my service I currently have a modem from Comcast that gets 600mb yet my lower change says it is not compatible. Feeling like I am jumping through hoops. Can someone please help?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moving abroad
Hello, I will be moving abroad on March 31st, 2026 and would therefore like to end my internet subscription . What do I need to do? Many thanks.
Question
Mine is not working either. I’ve restarted everything, even my internet. It’s only Fox. I too like it for the weather, and also, I’m in Illinois.
I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.
Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
file a complaint
Supposed to have a $297.56 credit on bill but Xfinity won't apply it. I have had two video conferences with them recently and they say they will take care of it but nothing happens. I have been to the Xfinity store numerous times. I was supposed to have a $66.00 credit because we cancelled that subs
Question
HELLO? ANYBODY? ASSISTANCE NEEDED!!!
Autopay and paperless discount
In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut
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HELLO? ANYBODY? ASSISTANCE NEEDED!!!
Inactive Comcast.net email account(s) will soon be closed
When I log in to https://www.xfinity.com I get a notification that says: Your inactive Comcast.net email account(s) will soon be closed Make sure the preferred email on your Xfinity account is up to date, or sign in to reactivate. But the message does not say what account(s) will be "closed soon". T
Question
Done! Thank you! Could you also please check my account for a charge? I have an old plan with gigabit X2. I then see an additional charge for “ Super+ More $127.50 Additional Services Includes Gig+ Internet, Netflix Standard HD Plan, and Xfinity Voi
Peacock Diamond member
Hello! I have a diamond rewards free peacock premium offer. My current free peacock expires June 2026. How to I activate my diamond rewards offer when I already have peacock? Thank you!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unfair Late Equipment Charge for Flex Box I Was Told I Could Keep
I’m extremely frustrated with how my Xfinity service cancellation and billing were handled, and I’m hoping someone from Xfinity can review this situation. I cancelled my Xfinity service after calling customer support multiple times because the cancellation was not processed properly the first time.
Question
Gotcha. Appreciate you checking for me. Please send us a direct message with your full name and service address, and we will help get this escalated. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Di
Peacock Diamond member
Hello! I have a diamond rewards free peacock premium offer. My current free peacock expires June 2026. How to I activate my diamond rewards offer when I already have peacock? Thank you!
Question

Concern moved here to the Home Networking help section.
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I need help stating up My wifi
I can't get it on my TV
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