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HI @user_d8uodi Thank you for your comment on your account today. I am happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at
DISCONNECT
XFINITY/COMCAST I am extremely frustrated because Comcast is NOT allowing me to disconnect our service. I called on 1/20/26 to disconnect (confirmation # [Edited: "Personal Information"]) and was assured the service would be disconnected and a refund for $58.31 would be forwarded. We did NOT receive
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I am having almost the exact same problem. I called customer service on January 23, asking that my service be disconnected as of January 26, the end of my contract. I unplugged my router and thought comcast would follow through. They are
DISCONNECT
XFINITY/COMCAST I am extremely frustrated because Comcast is NOT allowing me to disconnect our service. I called on 1/20/26 to disconnect (confirmation # [Edited: "Personal Information"]) and was assured the service would be disconnected and a refund for $58.31 would be forwarded. We did NOT receive
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Sounds good! Let us know if you have any other questions or concerns. We are here for you.
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
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Cancel my account
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Plan
Thanks so much for remembering to follow up with me. Visit to the store was postponed to today or Monday. No need for you to reach out again. I text if there is an issue.
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
Question
@user_8b6529 Thank you for making us aware of the difficult time you're having while trying to block a website via Forums. Let's continue this conversation via DM since using the Admin Tool didn't work.
Xfinity gateway "website block" does not work - has anyone found a solution?
There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even
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lsclough121314 Hello! Thank you for reaching out to us here on our Community Forum. Did you follow the tracking they gave you to confirm if it made it back to us, or was it lost in transit? Unfortunately, if USPS lost your device through that process
USPS Lost My Return
I followed all the protocols given to me to return my old iPhone X to get a credit on my bills- I put it in the box and dropped it off at the post office within the deadline I was given. I have initiated several "chats" with xfinity mobile throughout this time and each time I'm told something differ
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Returning router
I need to vacate my apartment and cancel service. One year ago I picked up an Xfinity router at the Xfinity store, but since that time Xfinity replaced all the apartment routers and bolted a new one to my wall. How can I determine whether I need to remove this new router and return it to the Xfinity
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Your Home Network
Apple tech support fixed the problem in 5 minutes.
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Good morning @user_lgmoec our team can assist Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https://forums.xfinity.com/direc
Cancel my account
My account was supposed to be canceled I Feb 28. And it still hasn't been cancelled. I been on the phone three times the second time , I was hang up on. Now they charge me for a new month. I want my account cancel now .
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Good morning @user_zhlhpq, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the phone trade in, but you have come to the right place for assistance with this iss
Need New Trade-In Shipping Label - iPhone 16 Pro Max
I traded in my iPhone 16 Pro Max for an iPhone 17 Pro Max. The device was returned to me because "Find My" was still active. I have since disabled "Find My" and removed the device from my iCloud account. I have called customer service multiple times and visited an Xfinity store, but I still have no
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Port forwarding not working
Port forwarding is not working after following all the instructions on the xfinity app and website. DHCP is enabled and I have an IPv4 address. I have also disabled Advanced Security as well. I have used the chat on the app and it is useless. Can anyone offer any suggestions?
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Your Home Network
Blocked IP address
Hello I can't send or receive emails. It says my IP address has been blocked. How do I get this resolved and why did this happen
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Wrongfully Sending Debt to Collections! We paid everything when we closed our account!
We paid our account off and closed it back in 2022-2023 and now 2-4 years later they’re all the sudden sending fake debt to a collections agency and it’s ruined our credit. I will be looking into legal options considering we tried to dispute it and they somehow verified fraudulent charges.
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Getting Started
Cancel my account
My account was supposed to be canceled I Feb 28. And it still hasn't been cancelled. I been on the phone three times the second time , I was hang up on. Now they charge me for a new month. I want my account cancel now .
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Customer Service
nothing to do now! gateway shipped and arrived at new address... hopefully it will still be there in the lobby when i move in. In 10 days, will need to stop billing to!
where is my xFI gateway delivery
ordered service on 2/18 it is now 2/27 I had gateway sent to old address never received anything other than order confirmation
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S26 ultra won't connect to mobile network
I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p
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Network
@user_246llg - Circling back around, we see that our escalation to the Executive Resolutions team has been resolved. After you told us that you hadn't heard from them, we followed up to make sure they were able to make contact, and it sounds like the
XfinitySara
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File complaint on Xfinity with BBB and State Attorney General
Have been dealing with an account reduction with Xfinity for almost 3 months. Bill reduced by a manger after promising reduction, then raised back up. Dealt with overseas employee who promised reduction of bill with no service change to a price agreed to and SIGNED for. Billing promise never came tr
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