Xfinity Community Forum

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Same issue with us. On all 3 tv's. Our Peacock service, which is included in our xfinity/comcast service bundle stopped working on 2 of our 3 tv's. Spent about 3 hours on the phone with them to fix it. That was yesterday May 11th 2026. Now today, May

user_yrshmn

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18 minutes ago

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U

Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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Conduit termination

The underground conduit installed at my home does not extend up to the demarcation box. It comes up out of the ground about 10 inches and stops. The end of the conduit is exposed to allow rain and water in and the cable is exposed. Is this correct?

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Customer Service

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Activate Subscription Button Broken

The activate subscribe button is not working from my computer or my phone. From various browsers

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Non-X1 Service

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Trouble accessing and activating free Peacock and Disney Plus with recent upgrade

user_6aglu8

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2 hours ago

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U

Help with activation!!!!!

Can someone help resolve the issues on the account????? Where is competent help???

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Tv Roku remote to access peacock and Disney + for free with recent upgrade

user_6aglu8

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2 hours ago

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U

Help with activation!!!!!

Can someone help resolve the issues on the account????? Where is competent help???

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I recently received free peacock and Disney plus Hulu. Can’t get it to work on Roku. Please help

user_6aglu8

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2 hours ago

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U

Help with activation!!!!!

Can someone help resolve the issues on the account????? Where is competent help???

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You CANNOT change Xfinity username yourself and moreover Xfinity violates European Union Laws by hardening account deletion.

You CANNOT change Xfinity ID username. In fact i cannot delete my Xfinity ID Account or my forum account even if i no longer need an account and don't have any billing accounts associated with my Xfinity ID account. They provide instructions via this link: Remove a Xfinity ID for a Manager, Member,

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Sign-In and Account Management

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You CANNOT change Xfinity ID username. In fact i cannot delete my Xfinity ID Account or my forum account even if i no longer need an account and don't have any billing accounts associated with my Xfinity ID account. They provide instructions via this

pustovit1

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2 hours ago

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U

Change username

Change my username on my account

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HF

Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)

I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s

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Your Home Network

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@XfinityAlyssaA Yes, I also separated the 2.4 and 5GHz bands, assigned separate passwords, reset the router and the printer, signing in on the 2.4 GHz. It made no difference in regard to the printer connection. That is why I suspect the gateway is

user_qf1dns

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3 hours ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

Question

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Yes 2 forms have already been submitted. No email response on either and it’s been over 48 hours on both form submissions.

user_spj7z9

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3 hours ago

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U

WiFi extender replacement

I have a faulty WiFi extender which is still within 12mo warranty. I was told to go into Xfinity retail store to exchange and they told me since it was over 14 days I need to initiate the exchange online. I submitted 2 forms with no response so I called Xfinity customer service who confirmed my exte

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Getting billed after cancellation (multiple cancellations)

I have cancelled my services on 3/30/26, received a cancellation order number, was promised prorated credit to be mailed via check. However, I saw my credit card get charged on 4/25/26 with the regular monthly amount. I called again on 4/26/26 and understood there were technical issues with the firs

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Billing

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Spending time managing my cable company and WiFi company isn’t what I signed up for and I am not interested in doing business with a company that has poor customer service and also has reduced services/channels without notice and without a correspond

Rudyandstella

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3 hours ago

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Hey @user_spj7z9. Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach and and leave a post regarding the Xfinity WiFi Extenders and the warranty process. If a device is not functioning

XfinityDemitrius

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3 hours ago

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WiFi extender replacement

I have a faulty WiFi extender which is still within 12mo warranty. I was told to go into Xfinity retail store to exchange and they told me since it was over 14 days I need to initiate the exchange online. I submitted 2 forms with no response so I called Xfinity customer service who confirmed my exte

Question

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WiFi extender replacement

I have a faulty WiFi extender which is still within 12mo warranty. I was told to go into Xfinity retail store to exchange and they told me since it was over 14 days I need to initiate the exchange online. I submitted 2 forms with no response so I called Xfinity customer service who confirmed my exte

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Customer Service

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Thank you for allowing us to help with your cancellation request, user_4f4bue. I'm glad we got it sorted out. If you need anything else, don't hesitate to create a new public submission. I will mark this post as resolved. Have a great rest of your ni

XfinityDilary

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4 hours ago

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Xfinity Cancellation Request

I would like to cancel my Xfinity service without needing to call. It looks like I can't get direct messaging feature until I post here. Please advise.

Question

We can definitely assist you with reinstalling the app @JakeTheArmyGuy. To make sure we provide the correct steps, can you let us know how you’re accessing the app-through your X1 TV box or directly on a Smart TV?

XfinityAlyssaA

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4 hours ago

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J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

Good evening @user_ed4veu, and thank you for reaching out on our Community Forums regarding your Xi6 equipment concerns-we appreciate you contacting us. Have you had a chance to power cycle the device by unplugging it for about 10 seconds and then pl

XfinityAlyssaA

commented

4 hours ago

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U

How to reset xi6 through Xfinity app?

I have an older xi6-A streaming box that occasionally, once a month or so, stops sending streaming video through its hdmi. I follow the Xfinity app advice to reboot by removing power for ten seconds; then it produces the “Welcome” screen for a few seconds then power light goes off and no video. In p

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@XfinityAlyssaA How do I do that? I have looked at every option in the settings menu, but I don't see an uninstall option.

JakeTheArmyGuy

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4 hours ago

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J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

Question

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Having the same issue, there's no option to uninstall crunchyroll it comes on device already. Have deleted stored data, reset flex and router, all other apps are working perfectly it is only effecting crunchyroll like the others have stated.

Terrapin23

replied

4 hours ago

to the conversation:

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J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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