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How to order XER10
i have 2gbs internet fiber over ethernet but have xb7t modem so its useless how do i get the XER10. Every time i go into the store they say don't have it and tell me their is nothing they can do and to call support. but when i call support they tell me i have to go to the store to get one. so im pay
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Your Home Network
Remove carrier lock
Hello, Can I please get some assistance in removing the carrier lock on my iphone. My iphone is fully paid off, active on the network for 2 years now, no past-due balance, and not reported lost/stolen. I've tried calling in for help but the agents keep informing me that my phone is already unlocked
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Devices
CMP1057 Do you recall receiving any notification about the Comcast email transitioning to Yahoo last year?
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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I am hoping to smoothly migrate to Yahoo Mail. Would you please provide the complete steps to first start the migration process, and then make sure that I set it up correctly so I able to log into it again -- as that seems to be part of the problem t
Migration to Yahoo mail
Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema
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Problems with internet after routine maintenance
We switched from a triple play plan to an internet only plan a little over a month ago. Our internet worked perfectly for about a week until routine maintenance was performed. Since then we have been dealing with extremely slow speeds and random disconnections. Restarting the router through the app
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Your Home Network
Hello, and thank you for your feedback and for joininig us here on the Forums, user_hilytv! While we have no estimated time of when the app might be updated, I included a helpful aricle regarding troubleshooting he Stream app and portal which I hope
Xfinity Stream App for LG TV’s
When is the new update coming for the Stream App on LG TV’s? Last update was in 2022… app is terrible. All other platforms have recent updates with many updates/upgrades on the app, why has this not happened with LG?
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user_y8aok7, I'll be glad to give this another look. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Onc
Returned equipment to xfinity store but still getting charged
Hello after I canceled my account I returned Xfinity equipment to the store in Allston 02134 Massachusetts but I am still getting charged
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Yes, we are a current customer and have a comcast.net email address
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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Returned equipment to xfinity store but still getting charged
Hello after I canceled my account I returned Xfinity equipment to the store in Allston 02134 Massachusetts but I am still getting charged
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Billing
Nyxocide, hello there and thanks for reaching out! I did not know we had that capability with our TV boxes! I am so shocked and excited at the same time. I now can understand the importance of needing that bluetooth to work. Thank you for sharing the
Bluetooth + Remote issues
My flex box was working just fine up until a week ago now. It won't connect to ANY Bluetooth devices suddenly. No devices show up on the list to try unpairing/repairing and the discover section only has a loading symbol that never moves no matter how long I wait. It's completely blank under the Blue
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Good evening @user_yukle9 and thank you for your interest in our new XB10 gateway as well. Our XB10's are not currently widely available in store and are only being provided to customers with symmetrical speeds at this time. Are you currently receivi
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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Yes they did this to me the other day, I am long time member have 2gb plan and only computer can use it, and need to xb10 due to having over 70 devices connected it due to smart home stuff, and 3 gaming computers and other wireless devices.
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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I cannot find an icon as your directions anywhere. But to make it easier for you to understand and think properly. Why would I have called being told I would get more for less. 500 and $55 if I changed. Why would I have changed plan if it was going t
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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Trade In Complaint
I am having a very frustrating experience with Xfinity regarding a trade-in that has still not been resolved after several months. On November 24, 2025, I traded in my Apple iPhone 14 Pro (Space Black, 256GB) and ordered Apple iPhone 17 Pro through Xfinity Mobile. Xfinity emailed me a shipping label
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Devices
CMP1057 Are you a current customer with Xfinity? Also, is it a Comcast email you're having this issue with?
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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I do understand your frustration with this @xABD, Have you tried opening your computer since you turned the content blockers for the Xfinity domain on to see if that worked?
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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I believe the CEO of comcast
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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OrlandoM Suggestions, "You would need to go into your browser and (1)turn off the pop up advertisement settings, To (2)turn off a pop-up blocker, access your browser’s settings, navigate to "Privacy and Security" or "Site Settings," and toggle the (2
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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Who is Bryan Robert’s? I too have been major issues with them since August!!
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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Hello @SummerOfGeorge, thank you for reaching out on our community forum! I would love to work through some troubleshooting with you, please send us a direct message with your full name and service address. To do so, click on the chat icon located a
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Lower speed then purchased and connection drops
Hello, My plan is for 1gig of speed but recent speed tests across all my devices are showing around 90mb download speed and similar upload speed. I have tested this on multiple computers, reset my router and personal modem many times, and updated firmware on the netgear router. I have noticed that t
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