Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (428.1K)
I paid the installment fee and my services haven't been restored
Restoring service after installment plan
I recently set up the installment plan and paid the down payment, however services aren’t restored and xfinity assistant isn’t any help, and can’t get a live agent to help. I would my services restored.
Question
Promised $100 gift card not issues
I have been trying to get a response from Xfinity for weeks regarding a $100 gift card i was supposed to receive with new service. I did not get it and now no one from customer service will respond. very typical of them. only care about signing new customers up, not servicing them after. I'm ready t
Question
•
Customer Service
Hello @XfinityJustinM , thank you for your response. I have tried to use the link you mentioned and it the website says "Your peacock account is already active". There is a "Continue to peacock" button. When I click the button, I am taken to https://
Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
Question
Emmett4134 Can you make sure you have the latest update? Can you uninstall/reinstall it?
No WiFi tab
Suddenly the app changes and we no longer can access the tab to pause and unpause devices. So now we have no internet to our tvs because they were paused, and since the app doesn’t work we are stuck this way indefinitely. No humans to answer the calls. The dumb AI assistant does nothing. So now what
Question
The Disney+ app on Xfinity keeps freezing intermittently during adds. Sometimes I can't even get the gosh darn show to start. After reading that numerous other people are having this issue and have been having this issue for AT LEAST the last 5 month
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
@user_k6jxe5, I'm so happy we were able to get you taken care of tonight in getting your bill corrected. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help y
Formal Billing Dispute: Duplicate Installation Fee
I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed
Question
smtp problems
My outgoing email stopped working today on all 3 devices that I use for my comcast email. Incoming mail is working fine, but outgoing mail is saying that my user name or password is incorrect. I have not changed any of my settings, and double checked that they were all correct. Restarting does not h
Question
•
Xfinity Mobile
Hello, is the “Xfinity mobile” WiFi hotspot free with my 400 mb/s plan? I’m concerned as my phone has been automatically connecting for months and I don’t have a mobile plan with Xfinity.
Question
•
Network
@joeferg22 We are happy to have helped you get you on a new promotion that lowered your overall bill. The Xfinity team is always here for you if you should need us down the road. Have a great night!
Getting awesome deal from Metronet(Now part of T-Mobile). Xfinity won't budge on price.
Metronet is now in our neighborhood. They are offering 2 GB with 10 year price lock and free router for $70 with autopay. I am currently paying $260 for Double play and I know my Superfast internet(800 mb) is $109 dollars. I absolutely LOVE Xfinity/Comcast but I can't justify the price when I have o
Question
Add me to the many, many, others who are experiencing the issue of hanging ads when watching the Disney+ app on Xfinity’s box. It’s getting obnoxious- it’s been stuck at least 5x now on a 20 minute show
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Hi @user_9ff49e, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, to get started. To send a "Direct Message" to Xfinity Support: Cli
Inside fraud
Hi I’m trying to post and someone is messing with my sentences . It was happening last night . Phone compromised by Xfinity . Can’t dm you alyssa
Question
They acted like they helped me bring down the cost of my plan “as a favor” for the issues I had with my internet. They completely changed my services!!! Scam! Don’t trust them. They’re outsourcing service - and it’s terrible.
Plan Changes
Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it
Question
Inside fraud
Hi I’m trying to post and someone is messing with my sentences . It was happening last night . Phone compromised by Xfinity . Can’t dm you alyssa
Question
•
Devices
Thank you very much, that answer was perfect. The issue may be internet related, we will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct messag
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
Question
We'd be more than happy to take a look, if you would like to proceed please send our team a direct message @user_9ff49e.
Statement generated wrong
So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha
Question
Hey, user_JKM2023! We appreciate you reaching out to our XFINITY Community forum regarding your recent payment experience. Rest assured, you have reached the right team to assist you with this matter. I understand how important it is to have peace of
Unable to pay our bill online for over 12 months
We've been having this issue for a full year. I had lost a bank card around that time and went to update and pay our bill with a new one when the trouble started. Originally, we were told there was a glitch in the website and after being asked no less than twenty times by different reps to add my ca
Question
Hi I made my installment payment and my services aren't restored
user_4syz2c
commented
55 minutes ago
to the conversation:
0
0
Restoring service after installment plan
I recently set up the installment plan and paid the down payment, however services aren’t restored and xfinity assistant isn’t any help, and can’t get a live agent to help. I would my services restored.
Question