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Bring back NFL network now
Very disappointing that it’s still not back after several months and the funny thing is is that you’re not discounting the bill whatsoever even though we have several channels now missing I will be changing providers if it’s not back by the start of the NFL season
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Channels and Programming
Cancel servicr
I talked to two customer service reps tonight regarding disconnecting my service. The first one literally hung up on me. The second one said my service was disconnected but it s shows active in the app. This is the worse my company to deal with.
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Billing
NOW wifi Pass failed to connect MacBook. No splash page.
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Your Home Network
Customer Complaint. Lack of Customer Service. Customer Being Mocked.
Dear @Xfinity, I am requesting that someone from your customer relations team investigate my experience at your Union City store (31055 Courthouse Dr, Union City, CA 94587). Today, after spending nearly an hour on the phone with customer support, I was told I had to visit a store to make my payment
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Your Home Network
Complaint. Action Required.
dear @Xfinity, I am requesting that someone from your customer relations team investigate my experience at your Union City store (31055 Courthouse Dr, Union City, CA 94587). Today, after spending nearly an hour on the phone with customer support, I was told I had to visit a store to make my payment
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The company used was Rexi, which is a company you allowed employees to use to buy phones.
Phone says locked by carrier and phone is paid
I purchased two phones through Rexi when I was an employee and they are paid for and should be unlocked. I called and the agent said the phones are unlocked, but the actual phones say locked by carrier. The agent said I needed to contact HR, but again I dod not work for the company. How can I get th
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I am the Account Holder
Phone says locked by carrier and phone is paid
I purchased two phones through Rexi when I was an employee and they are paid for and should be unlocked. I called and the agent said the phones are unlocked, but the actual phones say locked by carrier. The agent said I needed to contact HR, but again I dod not work for the company. How can I get th
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You're welcome, @user_763xvm! You did great with the steps you took. I will need to check on your account. There is sometimes a code missing that we can add so you are able to activate it since that is missing. We will get it working for you! Please
I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?
I don't see any option to activate my peacock subscription in my xfinity account
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Community account
I already have xfinity and my apartment homes I live in is now a community. So I need help setting up my new account. I received the welcome email, I just don't know what to do now! Please help!!!
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Getting Started
Hi, Thank you for replying. I've followed every instruction on the link provided. Unfortunately, my Peacock subscription still isn't active. The link to activate the subscription has disappeared within my Xfinity StreamStore account. I received Peaco
I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?
I don't see any option to activate my peacock subscription in my xfinity account
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Looking to renew my plan
It’s not clear to me whether I can renew my current plan with the same conditions. There is no option referring to the current plan in the app.
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Customer Service
Xfinity cable is the WORST now. I don't know why anyone would pay for their services. I've been a loyal customer for well over twenty years. I have the top-tier package (HBO, Cinemax, STARS, SHOW and most of the channels have faded away and I'm actua
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
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Formal Complaint and Final Request Regarding Billing Overcharges and Service Match
To Xfinity Customer Support, I am writing to formally lodge a complaint regarding consistent billing errors and false promises made by your representatives over the past several months. Months ago, I contacted your customer service regarding my billing. I have reached out approximately five times in
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Your Home Network
Okay. In that case we can try digging a little deeper from our end. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity S
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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I'm no longer seeing this as a known issue. Have you confirmed that your devices meet Xfinity Stream app minimum system requirements?
Stream app
Having issues with the stream app not working. Keep having to delete the app and redownload on my fire TV.
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Tried and still doesn't work
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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Thanks for clarifying. If the account is disconnected for non-payment, our team likely won't have the ability to restore your services, but we can at least look into what may be sticking with your payment arrangement eligibility. Please send us a dir
Help with restoring service
Hello my service was disconnected today due to my past due scheduled payment not being processed and i wanted to have it reconnected and i will pay it tomorrow morning i had a fraudulent charge that wiped out my account and i just need help
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Thanks for reaching out @user_5wn674! I can understand wanting to keep your current plan if you've been happy with the service and pricing. It can definitely be confusing when you don't see your existing plan listed among the available options. In
XfinityAldrik
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Looking to renew my plan
It’s not clear to me whether I can renew my current plan with the same conditions. There is no option referring to the current plan in the app.
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