Xfinity Community Forum

Hi, thank you for reaching out, and congratulations on your new Xfinity service! In many cases, documentation related to a new order is sent automatically by email and may include details such as the services ordered, service address, estimated insta

XfinityCarolyn

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47 seconds ago

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Work order confirmation, statement of service

Hi, I recently subscribed to Xfinity internet services, is it possible to get some sort of order confirmation letter or statement of service letter to my email? I need a document that states the service I have ordered, the address to which the service will be supplied, and the date the equipment wil

Question

I'm sorry to hear about the pixelation issues you've been experiencing, user_82c56a. Is discovery the only channel affected?

XfinityDilary

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7 minutes ago

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Pixel on discovery can't watch anything

I cant watch discovery because of a pixels problem. Unplugged/ shutoff/ 3 times! Nothing works its very annoying.

Question

Hey @user_7pf35z, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in verifying your Peacock Premium subscription. When accessing the Peacock App and you go to "My Account", does it disp

XfinityDemitrius

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8 minutes ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

Question

Hello @user_j7y8wz thank you for reaching out. Was this an order for a new modem or an order for Xfinity mobile?

XfinityAbby

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11 minutes ago

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Order update

I ordered the new z8. Got a confirmation number and haven't heard anything since. It's been a few weeks.

Question

Thanks for allowing us to help with your rate concerns, eg7789. I'm glad we were able to clarify how the billing cycle works and confirm that the promotion has been applied to your account. Please keep in mind that it can take up to one full billing

XfinityDilary

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15 minutes ago

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I THINK I made the switch succesfully?

I've been on the 1 GBPs plan ($75/month) for two years. I then saw that my next bill was going to be $134 (yikes). I went into my account and saw that Comcast was offering a 5-year promo for 2 GBPs for $85/month ($95 with taxes and fees) and went through the process to change over to that. My XB7 se

Question

We're so sorry to hear that @user_dycbkh, and I can completely understand your frustrations. I see that you stated you called in earlier. To confirm, did you speak with our CSA team? Were they able to provide any guidance or provide you with a ticket

XfinityAlyssaA

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34 minutes ago

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

Question

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Ads Freezing up On Disney+

Still no fix? August 2026 and reading this issue been going on for over a year? I just got the subscription not aware of this, it’s impossible to watch any shows whatsoever, I guess time to cancel

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Xfinity Stream App

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Well here's the latest my comcast payment was declined because hacker took all my money...tried to call and make a payment..couldn't verify me..said would call me back..that was 4 hrs ago ..no call..usual..anything to get me off their phone...

user_dycbkh

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46 minutes ago

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

Question

@creg Hi there! I'd be happy to help. When you're traveling, you can watch many live TV channels through the Xfinity Stream app or the Xfinity Stream portal, even when you're away from your home Wi-Fi network. Xfinity's out-of-home streaming supports

XfinityCarolyn

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53 minutes ago

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Xfinity stream access to channels when traveling g

Need to know how to access channels like YES and MLB network when traveling g

Question

user_tml, Got it, we can certainly look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. On

XfinityVianney

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1 hour ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

Question

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Yes, I have not been able to get a digging crew to the property.

user_tml

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1 hour ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

Question

@user_3yrf8d Hi, thank you for reaching out, and I'm sorry to hear you've been dealing with intermittent service for the past two days. I can certainly understand how frustrating that must be. Since you've already checked the cables and connections,

XfinityCarolyn

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1 hour ago

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Xfinity internet going in and out for 2 days now

Our internet keeps coming in and out, router flashes red then goes back to white, all wires and plugs are fine, its been going on for 2 days now, really frustrating.

Question

user_nv9k4r, it shouldn't be difficult to adjust the location for residential. If you have a request open already, I can follow up towards the end of the week to check on the progress. I can then jump in for more hands-on help if needed.

XfinityVianney

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2 hours ago

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

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LOL!! I HAD NO IDEA IT WAS PUBLIC. Thank you for removing my information. I have a call ticket in place and believe it will be rectified sometimes this week.

user_nv9k4r

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2 hours ago

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

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Packet loss and uncorrectable codewords after a maintence

Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue

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Your Home Network

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user_nv9k4r, Thank you for reaching out and creating a new post. Here on the Forums, we can move into private chat to cover the details. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the ch

XfinityVianney

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2 hours ago

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

Question

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

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Customer Service

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Thanks for taking the time to post on our Xfinity Community Forums, @user_dquyr8. Are you having issues with your NOW WiFi Pass? If so, all support for NOW services goes through our NOW Support Center and the Xfinity Assistant. Let me know how that h

XfinityAbel

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2 hours ago

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My why isn't my wife wife passworking?I paid for it , I have a recei

When I put my credentials in, it does not work, it says.'no active passes found

Question

Peacock

Can't get it activated on smart tv

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Xfinity App

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Good afternoon user_tml I would be happy to look into this further for you. Have you had the dig crew out to your property out already? Or when you mentioned no one showed up, was that including the dig crew? If an underground line is needed, that wo

XfinityJon

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2 hours ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

Question