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user_l4data, Thank you for reaching out to Xfinity Support. We want to do everything we can to help you. During the winter months, depending on where you live, we may not be able to bury a line until it warms up. We can take a look and see if it is p
Moving a buried cable and exterior Comcast box
I have a buried cable and exterior junction box that I need to have moved prior to future excavation and building work that will interfere with current locations. Who do I need to contact about getting these items moved to a suitable location. Thanks
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The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
refund
How does one cancel and get a credit on my bill for a yearly charge for Paramount + E? I cancelled the future charges but I want a refund for this years charges which amount to $89.99.
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outdoor damaged cable box . wires exposed. box is no longer secure to ground.
The green outdoor cable box is no longer secure to ground. It has fallen over and is laying on the ground. Cable wires are exposed. Box is located under a tree in backyard area. Can you service this problem?
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Customer Service
Good Morning, @Clewis11! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I would be more than happy to look into submitting a ticket for our team to investigate the connection at the box. Can you please send a DM
Outside Pedestal Utility Box (Behind Home) Damaged
How do I report or place a ticket for someone to check on an outside utility box (behind home)? There is a small green box above the ground that the lid was taken off and wiring was exposed to weather and elements. We thought it was ATT since they have been in the neighborhood, we called ATT and the
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Replying to this comment to note that this cable was replace but is still not buried 5 months later
Moving a buried cable and exterior Comcast box
I have a buried cable and exterior junction box that I need to have moved prior to future excavation and building work that will interfere with current locations. Who do I need to contact about getting these items moved to a suitable location. Thanks
Question
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Today’s experience with Xfinity
I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad
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jal1959 We'd be happy to dig a little deeper so we can get to the bottom of this. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Me
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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Outside Pedestal Utility Box (Behind Home) Damaged
How do I report or place a ticket for someone to check on an outside utility box (behind home)? There is a small green box above the ground that the lid was taken off and wiring was exposed to weather and elements. We thought it was ATT since they have been in the neighborhood, we called ATT and the
Question
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Customer Service
It was our pleasure @user_35vbhg. If you need anything in the future,, please don't hesitate to reach out to us here on the forums, and have a great rest of your day!
You'll need to make a payment in person???
I’ve been a customer for over five years and have always been able to make payments online. However, this month when I try to pay online or through the mobile app, I receive a message saying, “You’ll need to make a payment in person.” Could you please help me understand why this change has occurred?
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Good Morning, @splurce! Thank you for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from regarding promotions, and we would be more than happy to look into all available options. Can you p
Gig service deal for existing customers
$60 for new customers but $110 for long time customers?
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@user_s6x77x I understand your concern, if your account shows up to $0.00 eligible, then you will need to complete the credits screening process. Have you went to the local retail store or reached out to mobile support to have the soft credit check
So disappointed
I have been a customer since 2021. Im even a platinum member what ever that means. I have purchased 4 Samsung phone all paid in full through the payment plan. The lasted fold 5. Well I wanted to get the 26ultra. And was told no. Keep in mind I was late maybe 3 times in 5 years. My history obviously
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I have tried all these things, and still the groups are gone.
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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user_yei9s0, I was able to find some information on this. The Disney+, Hulu, and ESPN apps are specifically designed to be accessed through the main Flex streaming TV Box. They will not appear on other devices such as the RNG150, Pace Xi3, Samsung XG
The trouble I am having is I cannot login into Hulu through the application. I have been at this for several days.
I was able to activate the gig bundle (Disney+, Hulu and Peacock). The trouble I am having is I cannot login into Hulu through the application. I must go through Disney+ and select the Hul menu. Additionally, the top menu (For You, Disney+, Hulu ESPN) only show on my main box; when I try it on my ot
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So how do we get access (to channel 1253 for m me)? Says it's unavailable,.
Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253
This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport
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Good morning @user_r42ife, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing for your mobile service, but you have come to the right place for assistance
My bill
Yes I’m just want everyone to know how horrible Xfinity is as a carrier they are a den of thieves. I paid my last phone bill with them and move on this morning I woke up they had taken $33.00 off my card I left with a clean slate because that’s just who I am as a person I don’t leave messes behind I
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My account says Up to 0 lines on device payment plans undefined Up to $0.00 on device payment plans. If going off payment history 0 shouldn't be correct
So disappointed
I have been a customer since 2021. Im even a platinum member what ever that means. I have purchased 4 Samsung phone all paid in full through the payment plan. The lasted fold 5. Well I wanted to get the 26ultra. And was told no. Keep in mind I was late maybe 3 times in 5 years. My history obviously
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Concern moved here to the Home Networking help section.
My system is only giving me ipv6 addressing and my network is not working
My system is only giving me ipv6 addressing and my network is not working. I work from home and this is not helping at all. Everything was working until a network outage recently.
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Yes, the issue has been resolved now. I’ve tried calling and using live chat multiple times over the past few weeks without success, so I really appreciate you looking into this and escalating it. I’m all set now. :)
You'll need to make a payment in person???
I’ve been a customer for over five years and have always been able to make payments online. However, this month when I try to pay online or through the mobile app, I receive a message saying, “You’ll need to make a payment in person.” Could you please help me understand why this change has occurred?
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@XfinityRay Thank you everyone for letting me know about Hulu going through Disney+ permanently in the future. The issue I am having is that the top menu (For You, Disney+, Hulu ESPN) only show on my main box; when I try it on my other to boxes the
The trouble I am having is I cannot login into Hulu through the application. I have been at this for several days.
I was able to activate the gig bundle (Disney+, Hulu and Peacock). The trouble I am having is I cannot login into Hulu through the application. I must go through Disney+ and select the Hul menu. Additionally, the top menu (For You, Disney+, Hulu ESPN) only show on my main box; when I try it on my ot
Question
user_w08w31 How was Paramount + E originally setup?
XfinityThomasB
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refund
How does one cancel and get a credit on my bill for a yearly charge for Paramount + E? I cancelled the future charges but I want a refund for this years charges which amount to $89.99.
Question