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Since my original post, I’ve continued to monitor the modem diagnostics and event logs. I am still seeing repeated DOCSIS 3.1 upstream OFDMA profile assignment changes, along with CM-STATUS messages showing Event Type Code 24. The upstream profile co

user_i12hrr

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10 minutes ago

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U
Repeated T3 Timeouts Every ~50 Minutes After Two Tech Visits

Hi there, I’m hoping to get some help with an issue that’s still happening after two technician visits. I’m continuing to see “No Ranging Response received – T3 time-out” errors, and they occur on a very regular interval of about every ~50 minutes. Here are a few recent examples from 12/21: 20:58:12

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U

@XfinityMarshante​ accepted answer

user_azn7ub

 replied 

35 minutes ago

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U
Cancel

Cancel all services.

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When signing in to my account, I was able to access the portal and select dates after clicking on “enroll” on the page Orlando shared using Chrome @seasonal123. For troubleshooting purposes, please: Clear the cache and cookies on your dev

XfinityAldrik

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49 minutes ago

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Can't access seasonal convenience online

On the Xfinity website, when you click on enroll (in seasonal convenience), it won't send you there. Second day trying...

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Hello, just checking in to follow up with you after the tech visit. How are things going?

XfinityQue

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50 minutes ago

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Highly Intermittent Uploads

For the last around 5 months, I've been dealing with wildly varying upload speeds. At times, down as low as 0.15 Mbps. I've had a tech out, the line signals are good to my modem. The speeds can be good, but at times the uplink (wired connection) drops to the dirt, stopping applications such as games

Question

Paramount+ App app not outputting 5.1 Surround

Recently, the Paramount + App has started only outputting Stereo sound on the XG1v4. Does not matter if the box is in Expert Mode or Auto Detect. The receiver reports either Multichannel PCM 5.1 or Dolby Digital Plus but only the left and right channels are receiving audio. The issue is limited to P

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Thank you for reaching out to our team. I will be happy to look at that from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]:    Click the

XfinityJohnG

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1 hour ago

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Restoration of service

Hi! I paid my bill about 2 hours ago, but my service has not been restored yet. When can I expect it to be on again?

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U

I finally got in to the yahoo migration. I went through the yahoo mail app and. Was successful after 8 days of failed attempts.

user_8layb2

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1 hour ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

Question

Thanks for confirming! In that case, we may want to take a closer look. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started. To send a direct message, please click on the

XfinitySean

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1 hour ago

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U
Disable Wi-Fi Hotspots on XB8

I disabled the Wi-Fi Hotspot network on my XB8 and then put it in bridge mode to avoid interference with my mesh network. My account identifies that it is disabled. My XB8 is still broadcasting the xfinitywifi and Xfinity Mobile APs. How do I disable these APs?

Question

Thank you for reaching out to us here. If you are still running into issues with your service we can look further into that from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direc

XfinityJohnG

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1 hour ago

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Routinely see speeds below plan speed

I had issues a couple days ago with low speeds. I spent a lot of time troubleshooting and was able to get internet back after a reset. The technician came on site to do some checks so thought all was ok. I noticed we are still below plan speeds and tried to ask for a credit but get caught up in the

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U
how to see my bills

I am looking for my bills

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Guidelines

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Restoration of service

Hi! I paid my bill about 2 hours ago, but my service has not been restored yet. When can I expect it to be on again?

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Billing

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bad ping/latency for PS5 gaming

I have the 1000mbps internet plan and use Arris SB8200 (3.1) plus google wifi (1st gen) throughout house. I run speed tests on phone and get 300 download, 40 upload and 13-15 latency. But am getting 50-100 latency on the PS5 and experience quite a bit of lag. Is there any simple fix for this? PS5 is

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Your Home Network

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U

Yes, I have confirmed.

user_mfuw2c

 replied 

1 hour ago

 to the conversation: 

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Disable Wi-Fi Hotspots on XB8

I disabled the Wi-Fi Hotspot network on my XB8 and then put it in bridge mode to avoid interference with my mesh network. My account identifies that it is disabled. My XB8 is still broadcasting the xfinitywifi and Xfinity Mobile APs. How do I disable these APs?

Question

Hello @user_5chds4, Thank you for reaching out on our community forum. We do not want anyone to get hurt because of a bee infestation.  Please send us a direct message with your full name and address so that we can assist you further. To send a

XfinityAbby

 commented 

2 hours ago

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U
Bee Infestation

We have a bee infestation in our cable box in the front yard and we need assistance with it. It is a danger and could seriously harm us or someone in the neighborhood. I have tried to get this resolved and have not had any help with it. Please help.

Question

user_a8qc7n Thanks for trying that. Just to make sure, you checked the firmware (U38.x), and it is up-to-date, correct? I would also try rebooting our gateway and the device. I researched the error code, and it recommended resetting the network setti

XfinityDilary

 replied 

2 hours ago

 to the conversation: 

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U
HEOS

Heos is native on my Denon device and it has been easily active and able to connect to wi-fi. Recently, HEOS is no longer able to connect to wi-fi, although the rest of my setup is active. Why has HEOS no longer able to connect to wi-fi?

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Thank you for allowing us to help you with this today @user_i1zj1u, If you ever need any additional assistance, feel free to make a new post. I hope you have a great week!

XfinityAbby

 commented 

2 hours ago

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U
Canceling Internet Service Online

Hi, I'm looking to cancel my internet service without having to wait for a callback or to go to a store in person. Thank you.

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Hey @Annabelle2, Thank you for visiting our official Xfinity Forums Community support page. Congrats on the new TV! With the Amazon Fire TV OS, you can quickly and easily access our Xfinity Video plans. We recently changed our plans and have a few di

XfinityDemitrius

 replied 

2 hours ago

 to the conversation: 

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Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?

One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge

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I am incredibly sorry for the frustrating feeling this situation has caused @unhappy_member. When a new device is incorrectly activated as a (BYOD), our automated system often blocks the promotion because it thinks you didn't purchase the watch from

XfinityQuemekia

 commented 

2 hours ago

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U
Apple Watch Promotion Scam

I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res

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internet to work

Xfinity internet never really worked well, so I switched to a faster plan. Now it doesn't work at all. I get spinning balls for everything and can't stream, even though I have a 1Gig plan. No one to answer phone. About 3 days ago, a message came up saying "outage in your area," so they just hang up

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Your Home Network

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Hey @user_0f885a, Thank you for visiting our official Xfinity Forums Community support page. We are sorry to see you go! We can most certainly go over the Xfinity account and see what options are available. Please send a direct message by clicking t

XfinityDemitrius

 commented 

2 hours ago

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Request to Cancel Internet Service

Hi, I am relocating and no longer need Internet service at my current address. My new address does not have Xfinity as a provider, so I will be unable to move my service plan with me. Thank you for your help. Best, Alec

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