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Complaint
I have been on the phone for days trying to schedule an appointment with a technician to come to my home. I have a problem with my cell phone only in my house nowhere else it drops calls in my home if I go up the street I can make a call. I need somebody to come do a diagnostic in my house or to get
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Network
It'll populate soon. As long as you redeemed it, it will be you'rs to enjoy. We'll check in after the seven day window to make sure.
Hi I have a support ticket that states closed but my issue is not resolved
Have a support ticket in regards to my reward, was supposed to get the movie inception for free, it shows claimed in my rewards but never received it, ticket says it would show up in my purchased today 7/21/2026 and the ticket was closed however i still don’t have it, not sure what to do next this h
Question
While researching the best way for me to prepare for Comcast shutting down their email service, I was reading about the email client Mailbird. Their site contained some very relevant information and explanations regarding why Comcast is shutting dow
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel my service
I need my service cancelled immediately. I moved and the new renter is not able to get service at this address since my service is still on. I cancelled over 2 weeks ago.
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Thank you for telling us more about your experience @user_cw33mg. We truly appreciate your feedback and taking the time to share what you've been going through. This is definitely not the experience we want for our valued customers, and I can under
Customer Service
Has anyone had any luck reaching a live agent in the U.S. or getting a satisfactory resolution to the ongoing customer service issues with Xfinity?
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I've also filed a complaint with the FCC
Subject: Lost in Transit - Order Cancellation and Refund Request
Hello, I am contacting you to cancel my recent Xfinity Mobile phone order and ensure my account is not billed. The package has been stuck in transit in Norcross, GA for 8 days now and is clearly lost. As the shipper, Xfinity must file the official lost package claim with the carrier. Please process
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spam calls
We get 40 to 80 spam calls a day. how do I block this from happening? [Edited: “Possible Scam Phone Number”]
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Customer Service
That's all perfect! I will need to take a look at your account and see if any errors with the Membership program are coming up and go from there. I am not seeing any known issues we are working on for everyone with the program. Please send us a dir
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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They do not on the xer10 and don't plan on. That's the current answer.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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7/23/26 IT HAPPENED AGAIN even though I was assured (once again) that it will never happen again. When will this ridiculous nonsense stop? Every other website simply sends me an email and says there is suspected fraud or suspicious activity.&n
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Got ripped off
Was told my bill would drop instead they up charged me more money and made up something stupid. 60 dollars and you charge me over 130 bucks. I'll be going else where. No refund no nothing.
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user_l08yz5 Please use this link https://www.xfinity.com/support/now as that's the way to reach the NOW support team.
Xfinity NOW Support
My new NOW Internet activation failed. The app says CM MAC cannot be identified. I need an employee to manually provision this gateway barcode to my profile.
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Good afternoon @zoom3zoom, and thank you for reaching out on our Forums regarding your recurring service interruptions and credit request. I can certainly understand wanting to be credited for the time you spent without working service.
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Appointment schedule
My internet is out and I need a technician. The earliest they can get someone out is 5 days, without internet. Is there a shortage of technicians? I appreciate the bill reduction but I need my internet more. Can’t conduct any personal business from home now. 5 days is unacceptable!
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I guess you didn't see this - "you can't see what you're upload speed is, that usually tells me if something is up when I am on my computer doing work."
Xfinity Speed Test
Now you've taken away the "Xfinity Speed Test" on the web, really, did it really cost that much to have it? You now say "must me done in the app" on your phone, great. I don't want to run for my phone every time I want to check this. WHAT IS REALLY BAD is now you can't see what you're upload speed i
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Thanks for taking time to post on our Xfinity Community Forums page, @user_4hghmh, and @EG for getting that post moved over. I understand where you're coming from, I always want to get the best value for my money as well. I always recommend using our
Billing and plans
My bill is now higher than a month ago. I need a plan that helps me not pay more than $ 40 for the same current plan
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Good afternoon @user_mpzeix, and thank you for reaching out on our Community Forums regarding your frustrations with scheduling an appointment. We appreciate you bringing your concerns to our attention. I can certainly understand how frustrating i
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Appointment schedule
My internet is out and I need a technician. The earliest they can get someone out is 5 days, without internet. Is there a shortage of technicians? I appreciate the bill reduction but I need my internet more. Can’t conduct any personal business from home now. 5 days is unacceptable!
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