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Continuous Xfinity connection issues
Once again I have unplugged the Xfinity router to restore connection. Why am I having to do this every day!?
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Your Home Network
user_xai44t How long has it been since you made the $90 payment? It can take up to 24 hours to post, and the issue may just be the first one is still pending.
Can’t pay minimum amount
I need help paying the past due balance of 6.58 but it keeps declining my payment no matter what card i try
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Moca problems
So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on Without being charged when it's xfi
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Your Home Network
I have tried on both the app and the website. My original balance was 96 something I made one big payment of 90 and have been trying to make the payment of 6.58 but nothing works
Can’t pay minimum amount
I need help paying the past due balance of 6.58 but it keeps declining my payment no matter what card i try
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@XfinityCarolyn the issue seems clear enough from initial post and multiple users have the same problem. Why require separate communication? Why not just fix it?
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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user_ppyh1y Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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u/Eblis Thank you so much for your time working with us in modmail. We were able to determine the reason you were not getting the correct upload speeds was due to using your own equipment. At this time the higher upload speeds in your area were not c
Internet Plan Inconsistency & false advertising
Hello, I am confused and need assistance with the internet plan speeds. I had an older generation plan as it was called by the tech I last talked to. The plan consisted of 2100/300 for Download/Upload with my speed tested upload being closer to 360 Mbps I went and saw new plan deals for internet and
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Hello @user_xrosvr our team can take the right actions to help. When you log into the Xfinity app is there a confirmed interruption in the area?
Wires down after tree fell
My cable has been out since a tree fell and pulled down wires for power and cable. Power was restored 2 days ago and no one has been out to fix cable. I cannot reach a human to speak with and when I try to use the report issue page, it says it's for the main account holder, which I am, so I cannot r
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@XfinityMarshante why not just fix the issue? It has been clearly stated in the initial post and multiple users have the same problem. Why require a separate communication? That’s just ridiculous.
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
Question
Wires down after tree fell
My cable has been out since a tree fell and pulled down wires for power and cable. Power was restored 2 days ago and no one has been out to fix cable. I cannot reach a human to speak with and when I try to use the report issue page, it says it's for the main account holder, which I am, so I cannot r
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Customer Service
Hello @user_tohsqv, thank you for taking the time to leave a post. I understand wanting clarification before sending the iPad overseas, especially since you plan to keep making payments and keep your Xfinity Mobile service active. We’d be happy
Can I Send My Financed Xfinity iPad to Nepal While Keeping My Account Active?
I have an iPad financed through Xfinity Mobile on a 36-month payment plan. My bill shows 33 payments remaining, with a monthly promotional bill credit that reduces the effective device payment to about $8.89/month. I will continue paying the Xfinity bill and keeping my account active. I want to send
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Hi @user_extic5,If you were being billed through Xfinity for HBO MAX, the service should have stopped billing upon your complete disconnection as there would be no active account to bill. When visiting the subscription section on the HBO MAX webpage
Cancel hbomax/ unlink email
Can't cancel hbomax no matter what I try, I'm no longer an xfinity customer
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user_4v8q15 Hello! Thank you for reaching out. We'll be happy to take a look at our available promotions and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Clic
Too much only for wifi
Why am I paying almost 100 dls only for internet? I remember they said I was only going to pay around 50ish
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Hello @user_fyvcuz We'd be happy to take a look into the account, refund and that ticket for you. In order to discuss this we need you to send us a direct message with your full name and service address so we can locate and authenticate your account.
Fraudulent withdraws - ECM0024323191
I have not received my refund for fraudulent account withdrawals by Xfinity. I was promised a refund but no check has arrived. I need this escalated. I need an immediate refund. Here is the case number ECM0024323191. I need Xfinity mobile to stop trying to withdraw money from my account as it has no
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@user_zenawe Thanks for reaching out. You can certainly share your chat experiences with us. We can help.
Horrible customer service
I spoke with an agent tonight throught the chat option on the app and was treated like trash. I would love to tell someone higher up about my experience to see if something is done before I file my complaint with the FCC.
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Hello @user_pxjz3p Thanks for reaching out to us. We will need to get into the account to see what is going on with your bill and the phone you mentioned. For billing usually the easiest way to tell is to compare the last 2 statements and see what po
Why did my bill increase?
I would like to know why did my bill increase? Also, are you able to tell me if my phone has been cloned? In my account there is a phone listed with the last four numbers as 3940. What number is that? I did not authorize another phone.
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user_xai44t Thanks for reaching out about making a payment for your past due that keeps failing. I would be happy to help in any way I can. Are you using our website or the app to make the payment, and are you using the normal payment method you have
Can’t pay minimum amount
I need help paying the past due balance of 6.58 but it keeps declining my payment no matter what card i try
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Good morning @user_cdt8fm, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the damage to your sprinkler system, but you have come to the right place for assistance
XFINITY SUPPORT
Recently the xfinity team changed wires outside my house, the outage was due to lightning 🌩. They restore the internet connection and left saying a contractor company would come to bury the wires in the lawn. Worst company ever just started digging through my lawn without any consent or prior notic
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user_tm1j35, thank you for reaching out to us through Xfinity Forums. Yes, you can transfer ownership of an account without going into a store. https://www.xfinity.com/support/articles/account-ownership-change. Let us know if you need any help.
XfinityAngie
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Ownership
are we allowed to transfer ownership to a roommate without having to change service or go into a store? Thank you
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