Xfinity Community Forum

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Very good, thanks so much.

user_8mg3ak

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14 seconds ago

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Xfinity Gateway question/upgrade

Good evening, I got an email saying to upgrade our Xfinity gateway. I wasn't sure if this was correct as the tech replaced our old gateway with a new one when our service was installed on October 6th? Thank you

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@user_8mg3ak Likely it was for the last address. The install tech would have installed the model needed for the new one while there. If you ever want us to look though, just let us know.

XfinityEricB

replied

3 minutes ago

to the conversation:

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Xfinity Gateway question/upgrade

Good evening, I got an email saying to upgrade our Xfinity gateway. I wasn't sure if this was correct as the tech replaced our old gateway with a new one when our service was installed on October 6th? Thank you

Question

W

I already own the theatrical version, so I got nothing.

whipnet

commented

4 minutes ago

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Benefits Lord of the rings Extended edition

I claimed the lord of the rings extened edition and when I went to xfinity stream its saying the theatrical version not the extended version. I want what I was redeeming for.

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Why is my monthly bill for my Mobile account in increasing so drastically the last two Or three months?

user_sce1sx

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6 minutes ago

to the conversation:

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Higher bill

My bill has increased and I was wondering why

Question

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@XfinityEricB ah it makes sense now, I bet that is it. Yes, I use the same email for our new address as I did for our old address. The old address was closed when our new address was installed. Everything has been working well here.

user_8mg3ak

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7 minutes ago

to the conversation:

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Xfinity Gateway question/upgrade

Good evening, I got an email saying to upgrade our Xfinity gateway. I wasn't sure if this was correct as the tech replaced our old gateway with a new one when our service was installed on October 6th? Thank you

Question

@user_a370n1 Good morning. I would be more than happy to review your account to see what's causing your bill to increase. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the

XfinityRaul

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28 minutes ago

to the conversation:

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Higher bill

My bill has increased and I was wondering why

Question

Hey, @user_8kpmco - Why don't we take a closer look at things with you, troubleshoot in any way we can, and/or get this reported or linked to any associated tickets with our backend/engineering team(s) for further support? It would be our pleasure to

XfinitySara

commented

28 minutes ago

to the conversation:

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Re: "Xfinity stream app broken"

My Xfinity stream just updated and it total [Edited: “Inappropriate Language”]. I cannot find my recorded shows easily, the Smart Resume has disappeared, my Favorite Channels has disappeared. This [Edited: “Inappropriate Language”] update is making me look into other providers to get tv service from

Question

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Re: "Xfinity stream app broken"

My Xfinity stream just updated and it total [Edited: “Inappropriate Language”]. I cannot find my recorded shows easily, the Smart Resume has disappeared, my Favorite Channels has disappeared. This [Edited: “Inappropriate Language”] update is making me look into other providers to get tv service from

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Xfinity Stream App

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Paused all devices until I unpause them and they all have the app on them

How do I unpause all devices if they were all paused indefinitely and I don't have the app

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Your Home Network

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Higher bill

My bill has increased and I was wondering why

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Billing

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@XfinityMartyR Do the developers realize that many of us use xfinity stream because it worked well with the way we already did things and works with the TV box we have in the other room? If this is a whole new system without Favorite channels

user_j34ylp

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49 minutes ago

to the conversation:

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App update

App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites

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Hello @user_vm4dk9, thank you for taking the time to leave a post. Sorry you’ve been dealing with repeated service interruptions over the past two days. I completely understand how frustrating and disruptive this can be, especially when yo

XfinityMarshante

commented

53 minutes ago

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Outages

For past 2 days my internet service has been inoperable for at least 4 times throughout the day. I work from home. Please finally fix the issue. This is ridiculous

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Good morning @user_98xb9k, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity app, but you have come to the right place for assistance with

XfinityJeff

commented

58 minutes ago

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Wi-Fi app not showing WiFi settings

Have reinstalled app and no settings under WiFi tab

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Moved from Email forum

Latoque

commented

1 hour ago

to the conversation:

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Outages

For past 2 days my internet service has been inoperable for at least 4 times throughout the day. I work from home. Please finally fix the issue. This is ridiculous

Question

user_usr176 I'm sorry for this frustration. Looking at our recent updates, the Xfinity Stream app for Samsung TV devices was recently changed, and I am no longer showing that favorite channels are available. The app is different for each device, that

XfinityPaula

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1 hour ago

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Favorites category missing in app on my tv

Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit

Question

It looks like you created a new public post, instead of sending a direct message, @user_m72qdk. Can you please try the direct message option again? We will be standing by. To send a Direct Message, please click on the “Direct Message” (

XfinityJanelle

commented

1 hour ago

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Xfinity refuses to fix my service

Xfinity refuses to fix service on my phone. I’ve spent hours including on the phone and in the store doing the same thing 8-10x with there “fixes” I’ve also been transferred to apple and tests done on my phone. Phone is fine, was told it’s Xfinity service issue by apple

Question

@user_8mg3ak Did you have service with us recently at another address by chance that was recently closed, or more than one active account? I've seen this happen in the past for customers who recently moved, and had service already in which the email

XfinityEricB

commented

1 hour ago

to the conversation:

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U

Xfinity Gateway question/upgrade

Good evening, I got an email saying to upgrade our Xfinity gateway. I wasn't sure if this was correct as the tech replaced our old gateway with a new one when our service was installed on October 6th? Thank you

Question

U

Xfinity Gateway question/upgrade

Good evening, I got an email saying to upgrade our Xfinity gateway. I wasn't sure if this was correct as the tech replaced our old gateway with a new one when our service was installed on October 6th? Thank you

Question

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Customer Service

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Good morning @user_ok4zuf, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issue you are having with the prepaid card, but you have come to the right place for

XfinityJeff

commented

1 hour ago

to the conversation:

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Expired Xfinity prepaid mastercard

Hi. Could an admin here help me? I received a $200 prepaid mastercard as a promotion for joining Xfinity. I intially tried to activate it when I got it and had nothing but trouble. Tonight I spent an hour and got it display BUT now I see it expired and I called a number I found on Google and they sa

Question

@user_p5ujfq Thanks for reaching out to us. To clarify are you needing to give your spouse access to your Xfinity account to be able to make changes or be able to reach out to us on? Or do you need your spouse added to your Xfinity physical bill for

XfinityOrlandoM

commented

1 hour ago

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Add my spouse's name in the bill

I would need to add my spouse's name in the bill, and have the bills with both names. Can I get some help?

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