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Coundn't install my new modem router.
My new Arris G36 modem router was rejected by the Xfinity app for installation on my computer because the app said that it is refurbished. The HFC MAC ID on it doesn't indicate that it's refurbished. What can I do?
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Your Home Network
Still can't sort by movie price
I saw this was asked over a year ago. Giving the members a deal for $1 for any movie that is $5.99 is nice....except for the fact that not one movie I clicked on is that cheap and there is no filter for this.
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On Demand
@cam1229 thanks for reaching out on our Xfinity Community Forums page. I'd love to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct
I have a pending order on my account. Can someone help me figure out the status of my order?
A few days ago, I attempted to sign up online for a new customer promo for the 1 gig plan at $60/month for 1-year, and my order surprisingly went through. I chose delayed shipping, wanting to receive my equipment on or around May 25. Today's now the 21st, but I've received no further update as of ye
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@user_smuhof I appreciate you sending the direct message with the requested information. I'll follow up with you there to continue looking into the missing channel concern.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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The email has been marked as "Never Block Sender" and "Not Junk" more times than I can count. I have also created multiple rules, including sending his emails to my Inbox, and he has been added as a safe sender. Rules have been created on both the Co
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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We can definitely understand wanting to be able to obtain the services for your location @user_v0fhg2. While some areas in Rochester, MA may be eligible for the higher tier services, we are still in the process of rolling this out to our customers a
XB10 Router/Gateway
I would like one, I am eligible with my x2 gigabit plan. How do I get one?
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i did that just now. you should see a message.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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I understand the frustration. The amount of money I spend to get limited services and nearly no bundles for existing users.
Bait and switch. Paid for 300/300 symmetric service, but order confirmation shows 300/100
Bait and switch. Please help. Paid for 300/300 symmetric internet service as a new customer, but order confirmation shows 300/100. They issued me an XB7 modem. When I go to Account and Manage/upgrade internet speeds, they offer up to 2gb/2gb symmetric service and it says 300/300 is my current plan.
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@user_smuhof I have access to check on tickets, and can open them as well and would like to investigate further for you. Since I'll need to gather some information that we don't want here in our public conversation. Could you please send our team a
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Can you check my Account which is supposed to be onon seasonal hold
Seasonal hold plan at 8$ per month. Now my account is always at 69$ per month
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I have been told numerous times that a ticket has been opened, but when I ask an agent to check they don't see one. I have been mislead so many times that I am over it. I have talked to 10 agents and spent 15 hours troubleshooting. The issue is not o
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Being honest I got so annoyed with the run around I'm looking to bring in Verizon FiOS... it's cheaper for one, and don't get all the run around
XB10 Router/Gateway
I would like one, I am eligible with my x2 gigabit plan. How do I get one?
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Supposedly yes... I'm in Rochester Ma
XB10 Router/Gateway
I would like one, I am eligible with my x2 gigabit plan. How do I get one?
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xslsiw Feel free to use the steps above to message us in private, so we can better assist.
Order an Additional Cable Box Online
30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out
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Hello, @user_smuhof thank you taking time to follow up, and it sounds like you're still experiencing issues interaction. I'd definitely like to assist, and see the original poster had provided an update that a ticket had been opened to get their issu
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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congrats, morons, I just cancelled my account. what a stupid decision.
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Why can't I get the 5 year price lock for existing customers
Seeing a lot of ads for a 5 year price lock of $50 for the 1 GB plan. As an existing 25+ year plus customer, how do I switch to this plan? Thanks
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