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Customer Service
Today I entered the Xfinity Store on 2186 Geary Blvd San Francisco, CA 94115 United States. The front main desk was very professional and efficient at his work unfortunately i wasn’t able to catch his name but he helped me return my old modem and then referred me to another consultant about my upcom
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Customer Service
There is nothing worse than sitting down to watch your favorite show only for the app to keep cutting out or freezing up, especially after you've already spent two days trying to fix it yourself @pedgcomb. We truly apologize for the inconvenience! Th
Paramount subscribtion
Paramount will not work on my t. Keeps cutting out shut it down did all the steps did 2 days not working
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Connection issues
I’ve been experiencing service issues for over a month; the connection drops and reconnects frequently, every hour, and the hotspots aren't showing up either. I need help and an explanation of what is going on; I haven't had this happen before. On top of that, it has been IMPOSSIBLE to speak with a
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Your Home Network
New phone number
I have tried to change my phone number. The number you have for my account is no longer any good.
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Customer Service
user_09uz5z Thank you so much for reaching out for help with your trade-in credit for your old device. Going that long trying to get anything resolved would be frustrating, and I appreciate you reaching out for help. We do have a dedicated trade-in t
My phone trade in
Hello I’m very frustrated. I traded in my 3 phones to upgrade a year ago! It was for me, my wife & daughter. My wife and daughter’s phones got their refunds but my phone still hasn’t. I have been to the store multiple times and have emailed and made phone calls. It’s been over a year with zero help!
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Lighting hit my modem
Good Evening, Lighting hit my modem at 3:20 today. My modem will not come back on. How can I get a replacement or a tech to come out.
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Your Home Network
How to clear my cache
400 bad request on chrome
I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.
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user_somch1 - Hello, and thank you for joining us here on the Xfinity Forums. To provide a little background, IMAP is a protocol that allows an email application—such as Outlook, Apple Mail, or another email client—to access and sync your
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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user_95b432 Hello, I am glad ypu feel that way about our service. Please let us know if you need assistance with anything. We are happy to help.
I am a long time Xfinity , customer. I do have complaints but they have good service as well as prices on mobile services
I have found that that Xfinity does give better deals to brand new customers than they do long-standing.Loyal customers.But I think that is the same as any company trying to get new customers. Is part of their job. It is annoying but I understand. I hate it but I understand. Xfinity has always given
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Account number for cell phone service
I need the account number of the service I have for my Xfinity cellular
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Plan
Account number
I need my Xfinity cell phone account number, name and address linked to the account
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Devices
According to the ticket closure notes, the installation was completed yesterday, and credits for downtime were applied. The case manager is the end of the line as far as credits are concerned, but if your service is not functioning properly, we can d
Internet essentials service disruption and inconvenient
I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela
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Hello @user_sp49zo thank you for taking the time to reach out to us! I know how important it is to receive your refund quickly. Was this a refund for overpayment on an account?
Frustration
I have spent 2 days trying to get a refund. You hire people who DO NOT GET IT! I am really upset at this point!
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Want to cancel Xfinity internet
Hi, I would like to cancel my internet subscription for the month of August. Thank you!
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Your Home Network
No internet connection with new NOW router.
Reset modem, switch ethernet cables, rebooted router a few times. The Online light is solid but nothing will connect to the internet, not even wifi.
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Your Home Network
Issue #1) Refund due to Xfinity's website error not yet refunded. Xfinity has requested information previously sent. Issue #2) correcting the website to direct payments to my account rather to a closed account has not yet been corrected.
How to clear/clean up info in Xfinity system
I have a couple of issues that need to be resolved ASAP. PLEASE.1) Since early May, 2026, I have been dealing with a $279.46 refund due me as a result of Xfinity's website sending a closed account ending in #2018, belonging to [Edited: "Personal Information"], payments made by me for my account endi
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Our X1 TV Box is intermittently restarting causing downtime and very slow reboot. We lost a lot of TV time today. 9 times just today.
The TV box will just shut down in the middle of a show. This has been going on for about a week now. It would intermittently just shut down as if it were going into update mode which occurs at 4AM. Just today including the 4AM update, the TV box shut down and rebooted 9 times during the day. The las
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X1
user_821ohk thank you for using the Xfinity Community Forums page to reach out today. We would be happy to assist you in getting your account information properly updated. Did you come across an error while attempting to change it on your end?
XfinityMarcus
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New phone number
I have tried to change my phone number. The number you have for my account is no longer any good.
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