Official

Accepted

Unanswered

Advanced Filters

Search Results (508.2K)

Most Recent
Selected Most Recent
Xb9 modem

I recently noticed the XB9 Was launched as an alternative to the XB10 with Wi-Fi 7 capability, but is for households that do not have duplex speeds. I was wondering if I could get assistance in ordering this modem to my address to replace my XB8, as my account should be eligible since I have gigabit

Question

4

0

0

Upgraded to 1 Gig up/down symmetrical plan. Can someone confirm if my location is actually FDX or mid-split. Could be a mistake

Two days ago 1 Gig up/down symmetrical and all other symmetrical plans populated the internet plans page for my address Signed up for 1 Gig up/down today. Was given an XB8 at xfinity store. As I understand it, XB10 is the only modem for symmetrical up/down plans Currently seeing 1000/100 mbps speedt

Question

4

0

0

@XfinityJohnG​ I sent the dm to Xfinity Support. Your name does not populate when creating a dm. Please let me know if you need anything else from me to assist. Thank you for reviewing my post. Hopefully you can help close the complaint out for me be

 to the conversation: 

0

Formal Complaint, Xfinity Billing Errors and Unresolved Escalations Since July 2, 2026

Since July 2, 2026, I have contacted Xfinity more than ten times about billing errors on my account, and nothing has been resolved. On July 2, I accepted a loyalty offer to reduce my service from 600 Mbps to 300 Mbps for $40 per month for one year. I specifically asked if my bill generated for that

Question

Website and app not working

Every time I try to do online bill pay it generates an error. I uninstalled the app for the same reason.

Question

4

0

0

Xfinity and customer services all big biggest lairs

Worst of the worst xfinity and their customer service a to z is lairs, expert on lying and promise cheators and lairs period, I am off of the xfinity service

Question

7

0

0

@XfinitySeth​ This has been done.

 to the conversation: 

0

Is this incompetence or frustration-by-design

I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b

Question

Payment Plan/Service Interruption

URGENT — Xfinity Mobile billing dispute and pending disconnection I need assistance from the Xfinity Digital Care/Corporate team with an urgent billing dispute involving incorrect records of payment arrangements. I have now experienced this problem twice. First incident: I contacted Xfinity and an a

Question

2

0

0

Mobile Billing Dispute/ Fraud

URGENT — Xfinity Mobile billing dispute and pending disconnection I need assistance from the Xfinity Digital Care/Corporate team with an urgent billing dispute involving incorrect records of payment arrangements. I have now experienced this problem twice. First incident: I contacted Xfinity and an a

Question

4

0

0

Thank you for circling back with us and sharing that information @Nebby5k. We appreciate the update. Let's take a closer look at the technician notes from the appointment, along with your current signal levels, to help determine the best next

 to the conversation: 

0

CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

Question

@XfinityAlyssaA​ Hey there!So the tech added an attenuator to bring the level down to help the modem not need to go over 11dBv on the downstream, and it made the modems self diagnostic go from "poor" to "good", however I am still experiencing some is

 to the conversation: 

0

CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

Question

user_2hhe19, I see you are having similar issues as the op. If you've tried the steps outlined here: https://www.xfinity.com/support/articles/programming-your-xfinity-remote, like the factory reset, it may be a good idea to replace the remote. We can

 to the conversation: 

0

X15 remote stopped controlling x1 cable box

All was OK until the remote was not recognized by x1 cable box. I tried to factory reset, seemed OK, but then I went to pair with the cable box, pressed the key combination, with the light color change, but the screen on TV didn’t show ANY NUMBERS TO ENTER! THIS IS BEYOND ANNOYING! Somehow I get it

Question

The store address is 4900 Cutler Ave NE Space EOC, Albuquerque, NM 87110

 to the conversation: 

0

Store Complaint

Where can I make a complaint about a store? Your chat bot refuses to let me talk to anyone.

Question

Cancel tv and keep internet

Request to cancel tv and keep internet. If not able, I want to cancel the whole account

Question

8

1

0

@XfinityDuron​ Thank you for the instructions. I have sent a Direct Message to Xfinity Support with my information today and will wait for a response there.

 to the conversation: 

0

Need archived 2022-2023 statement PDFs from previous address for residency verification.

Hello, I need assistance from an Official Employee to retrieve my historical monthly statement PDFs from 2022 and 2023. These are for a critical residency verification process, so they must be the full original bill layouts showing my previous service address block. The frontline phone support team

Question

Concern moved here.

 commented 

3 hours ago

 to the conversation: 

0

0

bull

im trying to pay my bill

Question

user_1fw2ca How long ago from when you ordered it? How did you place the order?   

 to the conversation: 

0

0

No shipping info after purchase

Hi, I purchased a WiFi extender a while ago but haven’t received any confirmation or shipping information. Is there a way to check whether it has been shipped or when it’s expected to ship? Where can I find this information? Thanks!

Question

forum icon

New to the Community?

Start Here