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Good evening user_9re8fr. I do see our expert @Again has provided some assistance. Did you require any additional assistance? Have you changed your password, and been in contact with our Customer Security Assurance team?
Not receiving any emails
I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't receive anything. This is both on my phone and logging into the web po
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Internet Installation Location
Hello, I am glad to have my internet service active; however, I am not satisfied with the way my installation was completed and would like this to be corrected. I specifically requested that my router be installed in the living room, as it is the most central and practical location in my apartment.
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Your Home Network
Hi @user_sf2eq1, thank you for circling back. I would like to give you a little insight as to what we do. Our team is a corporate headquarters escalation team, we often see a lot more formal complaints than other roles. Our duty is to gather as much
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Thanks for the quick response, I just reached out to Xfinity Support via DMs.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Time to buy a third-party router.
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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Lost debit refund on Xfinity card
[Edited: "Personal Information"] [Edited: "Personal Information"] lost card please help replace. I can't call number on back because I lost it
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Customer Service
@XfinityVianney I am the original person who started this post. I've had several people who work For Xfinity tell me that they take this type of thing seriously and they're going to look into it and ultimately, nothing changes. No one has gotten bac
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Please get it resolved ASAP. Thank you.
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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Hey @user_yuvw5v, Thank you for visiting our official Xfinity Forums Community support page. We can certainly look into locking the Xfinity Forums account to prevent further access. We do recommend keeping it active as this is a great resource for ob
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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Hi there, @user_nek7ua! Thanks for reaching out about the Bridge Mode toggle. I have seen this a bit in the last 2 weeks. It seems to be related to a past modem on your account being hung up in the deletion process. I have opened a ticket each time f
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@clinkblink1 but it doesn’t happen when I log into D+ directly or on any other devices. It only happens when I go through Xfinity. If I turn off the xifinity box and go straight to D+ through the smart TV, have no issues
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@user_298a6a I hope so! I was talking to customer support yesterday but I haven't heard back from them today.
Re: Platinum Rewards trying to redeem Peacock Premium
I am having exactly the same issue with the Peacock offer. Would love to have it as a Platinum customer. Can you help me as well?
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They have opened a ticket with support to track it down. No solution yet, but am probably looking at tomorrow for Support to find the issue.
Re: Platinum Rewards trying to redeem Peacock Premium
I am having exactly the same issue with the Peacock offer. Would love to have it as a Platinum customer. Can you help me as well?
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Accepted Solution
Here's how to disable the xfinitywifi: First, the router needs to be in rotuer mode, NOT bridge mode. In bridge mode, the Xfinity app can't configure it and can't make changes to it, including disabling the wifi. So I held down the WPS button for 30
Disable xfinitywify hotspot on my modem/router
Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho
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@XfinityAmandaB Messaged you
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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Hey, I'm having this issue as well. XB8 on firmware CGM4981COM_8.2p7s1_PROD_sey
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Hello @user_ljv69u, thank you for taking the time to leave a post. Sorry to hear that you’ve lost your debit card. I understand how frustrating and inconvenient that can be, especially when you rely on it for everyday use. Just to make sure I u
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Lost debit refund on Xfinity card
[Edited: "Personal Information"] [Edited: "Personal Information"] lost card please help replace. I can't call number on back because I lost it
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