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Useless support services
This is a big game to continue to charge people for services they have been trying to cancel for months. With no number to get a live agent; AI not that goes in circles and to not be more global thinking and offer a messenger outside of social!!! And now I have to go to a forum to get an agent? I fo
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Customer Service
@XfinityJustinM Thanks. smh I should've known that since collapsing replies is so common now, eg on Reddit.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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I got charged even aftet I cancelled the plan
I cancelled plan on Jan 26th. Still got charge on Frb 3rd.
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Billing
IMEI override/whitelisting
I have a Factory Unlocked Samsung S25 Ultra (SM-S938U1). The website incorrectly flags it as locked. I need a manual IMEI override/whitelisting for BYOD activation.
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Network
If that is the RDK-03060 message about an HDCP error, restart the box. I have two XG1v4s and restarting them fixes that error.
4K uhd channels say my TV not compatible
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
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Replace Remote
Hello, I have been online for as t least thirty minutes trying to order a replacement remote for my broken remote. Please replace my broken remote with model # XR11-V3-UTU (2 remotes will be great!) I need this specific model because it is being used by a household member with special needs. Thank y
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Customer Service
prime video app
When I select APP with remote and then select PRIME VIDEO, the screen goes dark and a prime arrow comes up with 3 dots under it. After about a minute, the search stops and i cannot get to PRIME video. What is wrong?
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Channels and Programming
@user_rrzvnu I am sorry to hear that! In the future if you do need any assistance please feel free to reach out to us here.
Dissapointed on customer service
I had been a Customer of astound for mor than 10 years and decided to try Xfinity and see what you guys had to offer, regretfully i canceled my astound subscription just to find out that setting out a new gateway from you wasn't as friendly self installation as you said its on the website, first wen
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My internet keep dropping
I have called several times. Cannot get past the AI that is terrible and simple minded. My Internet keeps dropping. I’ve restarted my equipment several times and it’s still happening. It’s been an on going problem for a few weeks! I cannot even watch a tv program. I think it’s time to go to ATT. Thi
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Your Home Network
Well unfortunately I just returned the equipment at the nearest store today. because of disappointment and concerns about security.
Dissapointed on customer service
I had been a Customer of astound for mor than 10 years and decided to try Xfinity and see what you guys had to offer, regretfully i canceled my astound subscription just to find out that setting out a new gateway from you wasn't as friendly self installation as you said its on the website, first wen
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(ASAP)Don't want to pay instillation fee when I can do it myself
I am moving to a new apt that shows xfinity does service the house. Can I transfer my current equipment and service myself, or will I need an actual appointment to have Installers do the setup. I set up my current one myself and would like to avoid the $100 installation for no reason.
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Your Home Network
Hello @user_rrzvnu, it sounds like you did not have the best experience, and we do not want that. I would love to review your account and get everything fixed for you. Please send us a direct message with your full name and address so that we can as
Dissapointed on customer service
I had been a Customer of astound for mor than 10 years and decided to try Xfinity and see what you guys had to offer, regretfully i canceled my astound subscription just to find out that setting out a new gateway from you wasn't as friendly self installation as you said its on the website, first wen
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Dissapointed on customer service
I had been a Customer of astound for mor than 10 years and decided to try Xfinity and see what you guys had to offer, regretfully i canceled my astound subscription just to find out that setting out a new gateway from you wasn't as friendly self installation as you said its on the website, first wen
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Customer Service
Xfinity support
I already took advantage of the introductory 3 month promotion. I just purchased an Apple computer and want to take advantage of an additional 3 month promotion. How do I do it?
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Xfinity Stream App
user_xdmab1, thank you for sending! We responded to your direct message yesterday. Kindly check your direct messages and respond at your earliest convenience.
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Hi @user_gr563t, I use my phone frequently and 3 hours of battery life would not cut it. You would be outside our 14-day return window, but if you purchased the phone 6 months ago you would still be within the 12-month manufacture warranty window. Yo
Xfinity Provided a Motorola Phone ,Which goes off within 3 hours of fully charged
Hi Team, I am struggling with the Xfinity provided Motorola Phone, Which dries within 3 hours of fully charge. And the SIM also not allowed to use in other unlocked phone. This is unfair that you provide bad phone and made me to use the same phone without supporting for last 6 months. I spoke almost
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i am also reporting to BBB. maybe if enough of us do, they’ll actually do something to fix their issue!
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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How can I get the needed help from official Comcast staff to be able to access Comcast webmail (as described above) no longer accessible after I changed my password? Can Comcast staff that assists on this forum actively execute something (a manual id
user_r4rfzq
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I am seeking assistance from an Official Employee to resolve a backend synchronization issue with my Primary Xfinity ID
I have two email accounts (addresses). The secondary email account works fine. After changing my password on my Primary account, I can no longer login to Comcast webmail using the primary email account. I am stuck in a login loop. I received the Edgesuite/Akamai "Access Denied" error Reference #18.4
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