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Things have slightly improved, but the pattern is modem resets and things are stable an then slowly degrade. The original log values are the modem is an Arris Surfboard S34 Channel ID Lock Status Modulation Frequenc
Daily intermittent issues - Xfinity says everything is fine
Hello - I am having daily issues with my service being unstable. I've been trying to troubleshoot with Claude and ChatGPT and this is their diagnosis. "My modem is showing repeated T3 upstream ranging timeouts, Lost MDD errors, and the CMTS is commanding upstream power that exceeds my modem's transm
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Current bill
Our current bill is significantly higher than expected as we have stopped to services. Why the large bill?
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Customer Service
@user_wvovaq We apologize for any inconvenience, unfortunately customers can add the incorrect number to their accounts on accident or cell number get refiltered. But if you have not actually received a collection notification that shows you
Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
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Service Disconnected
Recently I had my wallet stolen and my bank account compromised. Without any notice XFINITY shut my service off and didn’t even contact me regarding my bill. I have documentation stating that the returned payment was due to theft issue. I am asking for reinstatement of service due to unfortunate the
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Your Home Network
Good day, I am most certainly not contacting any collections agency concerning this matter. The onus rest upon Xfinity as a Business to ensure that data sold / handed to such entities are 100% accurate. Why must I as an Xfinity client contact
Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
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Hello! Thank you for reaching out. We are sorry to hear that you're having issues with the Home App. Are you seeing an error when trying to use the Home App? We also see your Direct Messages. In the future, please wait to be invited to send us a DM,
Xfinity home app not connecting
I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still
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user_srnhr4 Hi there! Based on what you've described, it actually sounds like the contact issue may be related to how your contacts were being synced on the iPhone rather than the email migration itself. A few questions that may
all recent contacts missing after migrating to yahoo
Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha
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xfinity agent about outage
Can i reach a live agent please? Our internet has been down now OVER 24 hours and no eta nothing. No one to talk to at XFINITY, no real updates. At first said 5pm, then 10pm, then as soon as possible, then nothing. This is ridiculous.
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Your Home Network
I just had an Xfinity technician out to fix a missing channels and pixelation issue. He corrected the issue by NOT running the coaxial through my surge protector. He had no answer for the last watched issue where DVR programs were not being displayed
X1 doesn't show DVR recordings in "Last" display
For the last week, the list of recently watched programs on my X1 (accessed by "Last" on the remote) only shows programs I watched live -- programs I watched as recordings on my DVR are no longer listed. Gemini AI says this is a known issue -- not unique to me. Is there a workaround? When will it be
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This message is what i said in the direct messages as of this morning moments ago. I've been requested to reply here on my on going speed issues for over a year now. My documented research has made me at this point come to the conclusion that im gett
Slow internet in evenings I lose half of my speeds.
Radical speed drops by more then half. Findings after over a year now its still on xfinity end. Many techs have been out so many ive lost count over ten times. No compensation. Its the entire neighborhood. Im ready to call FCC. Report this. Super close in leaving and getting another provider.
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@user_r6epr9 - Got an update for you if you'll check our latest DM when you get a chance!
Your Xfinity account is already linked to another Peacock account.
I transferred services from one apartment to another. Peacock access was included as part of my internet subscription at both apartments . However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the
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@XfinityJustinM thats just the idle latency its just all the way up to 53 ping and message is sent
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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user_zjxl5i You are most welcome! Is there anything else we can assist you with?
Recording Once per Week, Not every day
Can I setup a recording for a show that is on Mon-Fri but only record it every Monday?
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@user_75a9f0 We will be happy to look into your connection further. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Hi @user_tw86j, thanks for taking the time to share the fix that worked for you in getting that allow admin tool access button to appear in the Xfinity app. I'm glad the factory reset improved things as well! Have you attempted to test speeds from yo
Low Internet Speeds with Mesh Network
I have a newer Xfinity Gateway (modem/router) connected via ethernet to a Google Nest mesh network. The past 4+ years this has worked great, but recently my internet speeds have dropped significantly (less than 100Mbs) from my mesh network to my devices even though my internet speed from my Xfinity
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Email, I no longer use your phone number service and I am no longer inside the US
Got charged twice after cancellation
I already moved out of the US and no longer using my US phone number. I canceled the service and my number in mid April. However, I got charged on the beginning of May and June for recurring payments. When I reached out in May, I can’t even have a human agent answering me because it says my account
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Perfect! Thanks for getting me the account number. Please keep in mind this isn't a one on one chat and there may be a delay from time to time, but we will always replay as quickly as possible. Let's authenticate the account and check the status for
Got charged twice after cancellation
I already moved out of the US and no longer using my US phone number. I canceled the service and my number in mid April. However, I got charged on the beginning of May and June for recurring payments. When I reached out in May, I can’t even have a human agent answering me because it says my account
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Thank you for reaching out @user_leujrs Have you checked your final billing statement? If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history
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Current bill
Our current bill is significantly higher than expected as we have stopped to services. Why the large bill?
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