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I would suggest calling 1-800-266-2278 to get verified for the inactive account with the statements needed. I suggest making sure they know that it is not the current open account but a previous account number that is no longer active. @user_qhyhv7I
billing statement
Hello. I need a billing statement for the past several month but I am only seeing one for November this year when I have been xfinity customer for years. Bothe the web and app are showing the same thing. I assume this is happening because my account recently was newly opened to resolve the issue hap
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I tried that already. It just takes me to record of 2024 on the other account. I do not see any statement under current and previous account for 2025 except for this November to Dencember, It looks like it was replaced or overwritten. The linked arti
billing statement
Hello. I need a billing statement for the past several month but I am only seeing one for November this year when I have been xfinity customer for years. Bothe the web and app are showing the same thing. I assume this is happening because my account recently was newly opened to resolve the issue hap
Question
@user6382 Thanks for reaching out to us, as a single parent of two teenagers I know how important it is to have the right packages for the services I love and need and at the right price that fits my budget. I'll be happy to
Bill went up TWICE in the last two years
Hello, can anyone please help me with this? I will soon be paying 108, when there are offers for $45 for a similar plan for a new plan for my address.
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@user_0tvr7i Thanks for reaching out to our team for support. I'm sorry to hear you have been unable to return your Wi-Fi pods. Our team can help. After you submitted that form you should have received an email from us with the steps to return those
Return xFi pods
I’ve tried returning these two xFi Pods almost ten times now. Both in person at stores and online. I have heard NOTHING from Xfinity after completing so many online forms. I just want to return these before I have to pay the ridiculous $199.00 I was charged for these things that don’t even work well
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Thank you for reaching out @user_qhyhv7 Are the billing statements on a previous account and not the current account? You can switch between accounts. The link to assist is https://www.xfinity.com/support/articles/switching-between-multiple-accounts.
billing statement
Hello. I need a billing statement for the past several month but I am only seeing one for November this year when I have been xfinity customer for years. Bothe the web and app are showing the same thing. I assume this is happening because my account recently was newly opened to resolve the issue hap
Question
Greetings, @user_0e5zor! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the loyalty discount you were promised. You have definitely come to the right p
Xfinity failed to apply the loyalty discount that an agent had previously confirmed!
I chatted with an Xfinity agent on 12/1/2025 regarding a loyalty discount. The agent checked with the promotions team and confirmed that the discounted price would be reflected within 24 hours. Since I wasn’t able to verify the updated bill immediately, I asked what would happen if the discount did
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Good morning @user_6uk566, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are dealing with this issue with the $200 gift card promotion, but you have come to the right place fo
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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user_cczmwt Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what is going on. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is
I need help with my account and ensuring my move works
Hello I keep getting errors when trying to check and see if my order went through. Constant errors and frustration. Someone please help me and save me from talking to the horrendous chat bot
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Aloofness Thank you for the update. That is a strange one. Let's take a closer look, and see what's going on. When you get a moment, can you please send a Direct Message with your name, the service address, and the User ID you are using for your Xfin
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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@user_o00v4n Thanks for reaching out to us, we do apologize for any inconvenience you're having with your services or reaching out to our chat service. To clarify the texts that were sent to you that show the new information on the deal that
Complaint
I was chatting with an agent about my flex not working and he kept pushing me to change my plan. I was very polite and told him I would think about it. He kept texting the “deal” to me . I told him to have a good night and disconnected. After that I got 3 more texts. His name was Arpit.
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@user_g5fqk3 Thanks for reaching out to us we do apologize for any Inconvenience you mentioned you mailed a physical check in to Xfinity to pay for your services When the check was mailed to the Xfinity did you include and detach the bottom of
Lost check
I am a disabled veteran. I have lost my job due to DOGE cuts, and my unemployment has run out. I was able to secure help with my bill from my states veterans administration. They sent a check to a address in Illinois, and the check has been lost. Please review my xfinity chats for specific details,
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Good morning user_0i1227! Thank you for reaching out to us on our Xfinity forums and for brining Xfinity to your new home. I'm sorry for the trouble with activating the new account and service. I know what it's like to be stuck waiting for help, so p
New acct Xfinity now stuck such a nightmare
I Tried to activate Xfinity now at my second house, but they attached it to the wrong address and I could not activate the modem. I returned it and now the account is stuck. I cannot add a new account and there’s no one to cancel it. I’ve tried through the app and online. Nobody seems to help
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Good morning @user_die3cx, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue that you are having with the account linking and unlinking process. Linking of the Xfinity ID t
De-link old account or link new account
Signed up for service for the first time in at least half a decade if not more and it gave me the last 4 digits of a new acct number and I got my modem today. But the app is showing my old service address 3 states away from where I live now and old account number and no service. I need my old accoun
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Good morning @user_isy0s7, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry that you are having issues with MSNBC, I know how frustrating these types of issues can be. Are you still having the issue, and ha
Issues with MSNBC not loading on Comcast
september 3, 2025. MSNBC is buffering and freezing constantly this morning. No other channel has this problem What is happening?
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@user_AT12 Thanks for reaching out about your alerts. Our team is here to help. Our apologies for the inconvenience this has caused you. I would like to have you check and ensure your text alerts are turned on. Here’s a link with those st
How To get Alerts About Upcoming Outages
For the past few months about once or twice a week around at around 1 to 3:30 in the morning my internet will cut out due to a network improvement, and the first time it happened I got a notification by text that it was going to happen and roughly when and how long it was expected but since then I h
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Thanks for the update I'm glad you were able to speak to one of our agents to get your cable card reactivated. Did she have any other questions or concerns tech?
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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@user_b12fd1 Thanks for reaching out about your internet concerns. @BruceW provided great and accurate information. I'm sorry to hear you're having connection issues with our modem and your own device. Have you had the chance to swap out the ethernet
Horrible internet speeds for my plan.
Hi, so my current Router and Modem combo are a TP-Link Archer BE550 and an Arris SB8200. My current wifi plan is the Gigabit X2 which offers up to 2100Mbps down, and 300Mbps up. I know with my current setup I won't be receiving the full benefits, BUT, I should not be seeing only 500-600Mps down and
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zdarkgalz Thank you for taking the time to reach out to us here on our Xfinity Forums! Just to clarify, are you changing your legal name on the billing statement, or are you looking to transfer the account to someone else and need their name on it? &
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Change Name on Billing Statement
I want to change the name on my billing statement. Can I get help on how to do that? Thanks.
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