Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (497.8K)
Your account personally wasnt there so I sent it to the generic support account.
Cant upgrade equipment and account incorrectly reports what plan I'm on.
I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.
Question
Updated email terms and conditions - approval requested
I received this email that looks a lot like spam. Is it? MyXfinityEmail® Last week, we informed you about updates to our Terms of Service, Security Policy, and Privacy Policy. As part of these changes, older versions of the Comcast/Xfinity Mail platform will be discontinued on July 18th, 2026. To ma
Question
•
Customer Service
@armyffray Got it, and thanks. Two bars is really low for a device to relay high speeds or a good bandwidth. Are you able to move the Storm Ready WiFI unit close to the window, and away from other electronics for a better signal?
Storm Ready Device not working during regular outage
Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.
Question
No I cannot access my Comcast email for some reason but I have screenshots of the transaction clearing from my bank to Comcast this morning
I paid the bill but still isn’t on
I paid more than the minimum pays due and still don’t have internet 8 hours later
Question
user_3uq10a Thank you for stopping in for help with your Teams connection. If you are encountering issues while using Teams, there are a few things we can check out with you. Are you already using a hardwired connection to the modem/gateway? &n
Zoom/Teams unstable internet connection
Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t
Question
@user_rew6bl We completely understand if you'd prefer not to continue discussing this in a public forum. While we don't have a direct phone number for our social media team, we do work with customers one-on-one through direct messaging and would be
Wrong Information
I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help. [Edited: All Caps]
Question
I went into settings and locked my cellular signal to 4G LTE and still showing 2 bars.
Storm Ready Device not working during regular outage
Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.
Question
Got it, thank you for confirming that @user_sjnk7c. Let's take a closer look at your account, current plan, and equipment so we can help ensure you have the correct setup and assist with making any necessary changes or scheduling an appointment if ne
Cant upgrade equipment and account incorrectly reports what plan I'm on.
I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.
Question
Down power line in back yard corner
We have a down comcast power line in the corner of our back yard. If you can have someone come and remove it we would greatly appreciate it. We have small children and a pet and don't want anyone being hurt. Our address is We are also comcast customer but this has not affected our service.
Question
•
Customer Service
Firmware update for a couple of XE1-S devices
I was wondering if I could get some help with firmware upgrades for my xe1-s units. I got them used, and they have been plugged in for 3 days now. I have attached screen shots showing information regarding these devices. I got them used, and they have been plugged in for 3 days now. I see on the FAQ
Question
•
Your Home Network
It shows symmetrical on the plans page. My modem is the one i picked up from xfinity but the CAT ports do not support 2gb. This has been proven with the admin portal on the modem and renders my additional speeds useless.
Cant upgrade equipment and account incorrectly reports what plan I'm on.
I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.
Question
Just started today on all of my devices. Checked them all just to make sure
My peacock was deactivated
I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.
Question
Cancel MGM+
Please remove MGM+ subscription from my account and remove the 7.99 charge. Thank you.
Question
•
Xfinity Stream Website
user_g4ofdm Thanks for confirming! Did the error message start today? Are you using a new device, and have you noticed the issue on multiple devices?
My peacock was deactivated
I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.
Question
Good afternoon @user_sjnk7c, and thank you for reaching out on our Community Forums regarding your speed concerns. I know how frustrating it can be to feel like you're paying for a level of service that you're not receiving, and we definitely want to
Cant upgrade equipment and account incorrectly reports what plan I'm on.
I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.
Question
Hello @user_75475u, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out Xfinity Video Doorbell is overheated and Xfinity Video Doorbell FAQs
Doorbell overheating
My doorbell keeps shutting off because of heat. It’s in a shaded location. Requesting assistance.
Question
Yes ive used it everyday since ive joined xfinity in march.
My peacock was deactivated
I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.
Question
Hi there, @user_xp5o67! Thanks for taking the time out of your day to reach out about the downed line in your yard. I certainly understand with small children and a pet that needs to be taken care of ASAP. You can report downed lines that post a sa
XfinityRay
commented
28 seconds ago
to the conversation:
0
0
Down power line in back yard corner
We have a down comcast power line in the corner of our back yard. If you can have someone come and remove it we would greatly appreciate it. We have small children and a pet and don't want anyone being hurt. Our address is We are also comcast customer but this has not affected our service.
Question