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XGV1v4 box

I also want to 'upgrade' to an XG1v4 - I have a EOL XG2v2-p - I submitted an exchange online with free shipping and got a non 4k box which I had to return. At the local Xfinity store and they didn’t have this xg1v4 boxes. how can I get the latest 4k equipment?

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@user_6hj09g Thanks for reaching out to us. We do apologize for any inconvenience you're having accessing your HBO Max subscription. Have you tried doing a hard reboot on your device or the Xfinity streaming box?   Via the Xfinity streaming box

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Streamsaver HBO Max

My StreamSaver activation button is completely missing online, which is causing Max to throw a 'no active subscription' error code because it's reading my cancelled historical account profile. Please manually force an entitlement refresh to provision my Max access token

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what is the compensation plan for all of us paying for a service that isn’t usable? At the very least, we should all be upgraded to the ad-free plan free of charge until it works. Otherwise the service is unusable .

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Is this ever escalated out of the forum? Can we ever get a real supervisor to chime in? And don’t ask me to waste more time on a call or ask me what I’ve already tried. We’ve established that.

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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They told me it is fully an Xfinity problem. Either way, it’s not working and needs to be fixed before we are all continued to be charged.

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Neighborhood still doesn’t have DOCCIS 3.1/mid-split/high-split speeds

My neighborhood is still stuck on legacy DOCCIS and there is no option for mid or high split speeds. The highest available speed plan is 1.2gbps down and 40gbps up. This is insane when all around me in every direction has DOCCIS 3.1. With now DOCCIS 4.0 slowly rolling out I would really appreciate s

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I received an email promo for $1 movie night for July 7th to July 12, but the tile is missing.

I've logged on/off from the Web portal numerous times and the tile does not show up. Can you help resolve this issue.

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kellyi, Hi there! Thanks for reaching out. I appreciate you providing those details and letting us know what troubleshooting you've already completed. I can understand how frustrating it would be when the email search function isn't returning the cor

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The search feature of xfinity email is not returning proper emails, it only appears to return a list of emails I sent or random emails.

Log into xfinity email on Chrome or Edge. Log into xfinity email - https://login.xfinity.com/login Go to email do a search by someone's name the search returns emails that i have sent, not all emails with that person's name. It shows search for all folders. If i then search in Inbox, it lists a bunc

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my internet keeps going out

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internet

my internet keeps stopping a lot

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internet

my internet keeps stopping a lot

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... How can I change my payment method? Please see https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments.

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Payment method

I have to change my payment method as my credit card has been changed because of fraud. How can I change my payment method?

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I have to add that several representatives told me I was approved and just waiting on a credit limit. I was told that if I paid my most current internet and cell phone bill, I'd be approved, so I did. I've talked to so many people the last 2 weeks re

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moblie device upgrade

Dear Xfinity Executive Customer Relations Team, I am requesting an executive review of my account regarding an issue with obtaining device financing through Xfinity Mobile. I have been an Xfinity customer in good standing and would like to continue my service. I have been trying to upgrade my phone,

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X1 EAS interruptions

I understand that every week the federal EMS requires broadcasters and cable companies to do EAS testing. FIne. XFinity chooses to completely switch to another signal during the test, as opposed to running a crawl. Is it possible to switch to a less intrusive approach to fulfilling your obligations?

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On the verge of seeing what my legal options are

I need to speak to a manager today on the phone or I will be taking this higher.

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Exactly what he said this issue has gone on WAY too long. Stop wasting customers time asking them to “try” things you know will not fix “your” problem.

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

Question

moblie device upgrade

Dear Xfinity Executive Customer Relations Team, I am requesting an executive review of my account regarding an issue with obtaining device financing through Xfinity Mobile. I have been an Xfinity customer in good standing and would like to continue my service. I have been trying to upgrade my phone,

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