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Hi @user_7t4zo6, We would be more than happy to assist and troubleshooting. Are you experiencing issues with other application or live linear TV?
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_0l5lbe definitely agree!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello user_59qw1p, and thank you for connecting with us in our community! I'm sorry to hear about the storms in your area that caused the service interruption. I've been in a few bad storms myself with no power recently, so I know what that can be li
Home internet offline
I just had a 3 day xfinity outage following a storm. My internet will not work and the app keeps saying my device is offline. It's my own modem. I've tried unplugging, restarting, resetting. I've tried had chat support help but they keep saying my device isn't online. How can I verify you have the r
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@user_151glh thanks for the tip!! i've been having the same issue!! tried all of the suggested fixes and nothing is working
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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1 year discount
I’d like to confirm whether my plan includes the one-year discount that comes with my Xfinity Internet service.
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Plan
Thanks for reaching out @user_4f1bkg! I can understand how frustrating it is when a channel you're trying to watch continually freezes, tiles, or cuts out, especially if other channels are working normally. To help narrow this down, can you confirm a
braves vision glitches constantly
We have an XG1v3 settop box with pristine RF levels, 44 dB SNR, and yet channel 1254 is constantly glitching. Audio cuts out, video freezes, often both at the same time. Tiling as well. The difference between this channel and all the other linear channels in the guide is that Braves Vision is delive
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Port Forward Not Working
I have set a port forward in my Xfinity app and restarted the router for it to take effect. This has still failed to allow connectivity to my local machines port.
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Your Home Network
Slow internet speed
I am paying for 500mbps download speeds and my internet download speed acerages 250mbps. I am not receiving the download speeds that I am paying for.
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Your Home Network
Same issue as all above. I was 40th in line for a live chat.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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user_8bz00z, I can assure you that you are speaking with a real human now. We don't use AI agents here on the Forums, and we are real-life specialists with the corporate team. When I check the status for your area, I don't have any new details I can
TRULY MAD AT COMCAST [Edited]
For a person that works from home - your customer service is about as dismal as it gets. Calling in and getting an automation. The automated attendant stating you are aware of an outage and working to fix it asap… And then giving no option to speak to a customer service representative…. and then dis
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Wifi
Wifi has not been connecting all day. I tried to unplugged it for 60 seconds then wait 5 to 10 mins
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Devices and Equipment
For someone that depends on your service to be able to work from home your service is no longer reliable. -3- days of outages and ZERO explanation as to the cause. No estimated restoration time. As a Network Operations Tech of 30 years with a major
TRULY MAD AT COMCAST [Edited]
For a person that works from home - your customer service is about as dismal as it gets. Calling in and getting an automation. The automated attendant stating you are aware of an outage and working to fix it asap… And then giving no option to speak to a customer service representative…. and then dis
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I greatly appreciate you checking! Thanks @user_99d8f7! It does appear that the subscribed speeds are being delivered to the home. The lower than expected speeds can be due to a variety of factors such as technical limitations, distance from the devi
Bill higher than usual - why am I charged for "xFI Complete"
Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/
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... my internet speeds are still only reaching around 500 Mbps ... If you haven't already, try rebooting your modem.
Upgraded Xfinity plan from 500Mbps to 1200Mbps but still showing 500Mbps.
Hello, I upgraded my Xfinity Internet plan today from 500 Mbps to the 1.2 Gig (1,200 Mbps) plan. However, my internet speeds are still only reaching around 500 Mbps, which is the same as before the upgrade. I have already: Restarted my computer. Confirmed that my new plan appears on my Xfinity accou
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Thanks for reaching out @user_c69f15! I can definitely understand how frustrating that is, especially when your speeds were working properly and then suddenly dropped without any changes on your end. Seeing speeds around 94 Mbps when you're paying fo
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Slow internet
I started getting slow speeds a few days ago and after thoroughly testing and checking, it remains slow. No changes have been made, it just started being slow. It's impossible to schedule an appointment via the assistant. I'm paying for 1500mbps and getting 94mbps.
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