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Can you walk me through that on the phone? Thanks!
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
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Ugggh, that's a lot/too much. Can I work with someone over the phone to walk me through? If and how? Thanks.
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.
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@bcau Funny you said that, I accidentally stumbled across Yahoo and was laughing because I didn't know they still existed and even more so am amazed how they survived for so long.
Why did Xfinity embrace the Yahoo platform disaster?
Xfinity stopped working with Outlook and Apple Mail yesterday. Nothing was changed on my systems (all four of them). Someone told me about the Xfinity plan to abandon all of the Xfinity email function, and move the Comcast.net addresses to the unsafe Yahoo platform. NOT GOOD! Yesterday all of the co
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I'm being throttled or slowed tonight.
Tonight is a Friday night and I seem to have been having slow internet for several hours. Is it normal on weekend nights to have 15%-20 percent of my expected internet due to high traffic?
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Your Home Network
Cold Weather Outage
Yesterday we submitted a post that defines that we have an issue with the incoming signal on the line NOT inside our building. Received a response promptly, thank you. But was concerned that a text was sent to us asking us to go through some testing steps for our inside equipment. That is not needed
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Your Home Network
That won't work. You'll need to connect the wired device to your router. Modems don't route, so using both ports for separate devices would require 2 IP addresses from Comcast and they're not going to do that. Well, maybe they could, but
How do I find out if the Hitron Coda modem is compatible with my plan?
What I'm looking for in a modem: $120/maxCable modem onlyno wifi, no voice [Edited: "Profanity"], no frillsSupports the modest upload/download speeds my plan accommodatesWeb based admin interfaceMore than 1 Ethernet port After doing some diligent research against xfinity approved compatible modems,
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@EG Thanks for the heads up. I'm planning on using one eth port to connect directly to the wifi router. The other eth port I'll use to connect a local device/service that stands to benefit from the extra bump in speed a direct and dedicated wired con
How do I find out if the Hitron Coda modem is compatible with my plan?
What I'm looking for in a modem: $120/maxCable modem onlyno wifi, no voice [Edited: "Profanity"], no frillsSupports the modest upload/download speeds my plan accommodatesWeb based admin interfaceMore than 1 Ethernet port After doing some diligent research against xfinity approved compatible modems,
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We received a text from your automated system. Are we scheduled for service on 1/23/2026? The text we received implied it is your standard fulfillment technician and your online standard for how to test and debug an issue. Those things w
Persistent Cold Weather Outage
We are a long term Xfinity customer in the mountains of east Tennessee. Some years ago (a little over 5 years) there was a severe storm that affected the home above us. Lighting strike looked like, The speed of it left voltage on all of the lines for a bit and we think the distributor line amplifier
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200 visa gift card
Been getting the run Around for months every agent telling me something different
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Customer Service
@BruceW I still haven't received that official email yet. Just a bunch of what seems like phishing emails. Is there an approximate date when this might happen for me?
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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What do you need the additional address for? Is IPV6 good enough? I don't think you can get additional IPV4 addresses on residential service, but if IPV6 is good enough you can hint for a /60 and get 16 subnets on a residential connection.&nbs
Additional IP on a residential connection
Hello, I have a Comcast residential connection and I reached out to multiple support staff. I need a secondary ip address For a second router that I need to run behind my modem. The second router cannot be added, and I can’t use VPN due to what I’ll be running on it and latency From what I understan
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Thank you for your help, Just sent the message with information
Peacock activation help
Hi, i am trying to activate the Peacock subscription that came with my gig speed internet plan, every time i try to activate it gives me am error saying “ Something unexpected happened- try again later” it’s been over 3 weeks and still same error, i also reached out to customer support and they told
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Hello @user_0m1uxk, Thank you for reaching out on our Community Forum. When it comes to billing it takes about 30 days for that final bill to be generated with the correct amount if you do owe anything based on the prorations. I can take a look at th
Billed after cancellation
Hi, So I cancelled my xfinity service on 12/31/2025, and on your site and app it shows that my plan is disconnected. However, why am I being billed for the 1/2/26-2/1/26, when I don't even have that service anymore?
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Thanks for stopping by our community forums, user_v9becl! I'd be getting frustrated too if one of my cards was being charged in error. Our team would be more than happy to take a closer look at the account to see what's going wrong. Please send us a
Xfinity charged to my credit card
Hi Team, I am fed up talking to all your customer service agent, be it on phone, chat or any other service. I have been charged twice to my credit card(A) which is never on file for monthly payment and there is no such amount i can see on my account. I have credit card(B) on file. I also received an
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Billed after cancellation
Hi, So I cancelled my xfinity service on 12/31/2025, and on your site and app it shows that my plan is disconnected. However, why am I being billed for the 1/2/26-2/1/26, when I don't even have that service anymore?
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Billing
ret60sp Our lower speed tiers do not include the Peacock offer, however the 1 Gigabit has the offer built in to the plan. I do apologize, there is no way to separate it out.
terms of service
I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract
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Mixer lines
You guys have mixed up my line again. I am not on this plan please separate
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Customer Service
First time I heard of this move. I have been using my comcast.net email for 20 years. I have never done anything to my account and it works the same as it always did. I do use MS office 2010 Outlook on my desktop. Should I be concerned? I do remember
user_fo4dht
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Why did Xfinity embrace the Yahoo platform disaster?
Xfinity stopped working with Outlook and Apple Mail yesterday. Nothing was changed on my systems (all four of them). Someone told me about the Xfinity plan to abandon all of the Xfinity email function, and move the Comcast.net addresses to the unsafe Yahoo platform. NOT GOOD! Yesterday all of the co
Question