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Hello, @user_izquok sorry to hear this issue has not been resolved. I will respond in direct messaging, so we can pick up the troubleshooting.
“On Us” movies not showing up in purchases
Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movie
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Greetings, @user_mh4y4b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about connecting to the Xfinity Stream app. You have definitely come to the right pla
Xfinity Stream not working (TVAPP-00102)
Just downloaded Xfinity Stream and it’s not working. I put the code in and it says “something went wrong. Please try again later.” With an Error: TVAPP-00102. What does this mean ?
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I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?
Cancel my internet Xfinity
I have moved out of the country and need to cancel my internet service. How do I do this online or via Direct Message?
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Hello, @user_pmkoqu thank you for reaching out over Xfinity Forums. You've contacted the right place, I can review the charge and help with the reversal. Since I'll need to gather some information that we don't want in our public conversation, could
Formal Dispute of Installation Fee
Dear Xfinity, I am writing to resolve a $100 installation fee currently appearing on my account. I previously spoke with a representative who assured me this charge would be removed, but it remains on my balance. The technician visit was required because the initial XB7 modem provided was defectiv
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Formal Dispute of Installation Fee
Dear Xfinity, I am writing to resolve a $100 installation fee currently appearing on my account. I previously spoke with a representative who assured me this charge would be removed, but it remains on my balance. The technician visit was required because the initial XB7 modem provided was defectiv
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Billing
I'm happy to hear the reset cleared things up, @JV04. Thanks again for taking time out of your day to create a post about this. It will be helpful to have this discussion on the forums, in case anyone else encounters a similar issue. Please feel
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
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Hey @user_v64yc2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent storm and your service. I would be more than happy to offer my assis
Need honest restoration date
Our home has been without Comcast internet or cable in Nashville since Friday, Jan 29, 2026. Several dates have been promised for restoration, but we still have no service. Power has been completely restored in Nashville, yet there are no Comcast trucks working in the area. We need an honest date fo
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@XfinityPeterH Comcast/Xfinity keeps saying Yahoo provides "enhanced features and security" but I found no enhanced features nor any obvious enhanced security. I only found ads and an annoying visual layout. I switched everything over to Gmail and O
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Thanks for your help, since I am now receiving text codes from Xfinity it is a closed issue until it happens again.
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
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I still need help! My tickets keep getting closed out with no resolution. 4 missing movies now!
“On Us” movies not showing up in purchases
Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movie
Question
Need honest restoration date
Our home has been without Comcast internet or cable in Nashville since Friday, Jan 29, 2026. Several dates have been promised for restoration, but we still have no service. Power has been completely restored in Nashville, yet there are no Comcast trucks working in the area. We need an honest date fo
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Customer Service
I fell for it but realized and resolved immediately! Very unethical practice!
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Hey @jbgolfer1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity website. I would be more than happy to offer my assistance looking in
why is the xfinity website still horrible after all these years?
i have been noticing xfinity keeps tacking on $2, $1 to my bills over the last few months, so i decided id look at my bill. Sadly i cant do that because their website has been garbage for 6yrs or more. i guess i HAVE to force paper billing, because i cant view the billing page, or much of anything o
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why is the xfinity website still horrible after all these years?
i have been noticing xfinity keeps tacking on $2, $1 to my bills over the last few months, so i decided id look at my bill. Sadly i cant do that because their website has been garbage for 6yrs or more. i guess i HAVE to force paper billing, because i cant view the billing page, or much of anything o
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Billing
JV04 We truly understand the device is not receiving the codes, and we greatly want to help address everything. I had just sent over and confirmed a code a with different customer a couple of minutes ago.
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
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I know the problem is difficult to understand and I would accept that is possibly because of unique settings on my phone, but the problem occurred on diff phones. Again. I have no issues with other providers that send the code via a text message.
2 step verification not receiving text message with security code
No longer receiving security code as a text message to my phone, have to use email as an alternative. I do receive text message from other providers for 2 step verification; problem is isolated only to Xfinity. Turning off/on phone and turn off/on 2 step verification with no change, still a problem,
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The issue with NBC on Xfinity was solved by completing a Reset of the Apple TV 4K device.
user_9ray7j
commented
8 minutes ago
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Xfinity Stream, specifically NBC, video issues with Apple TV 4K
Xfinity Stream works fine with Apple TV 4K except for the NBC channel. The NBC channel video goes into slow motion while audio continues in real time with the disconnect/synch growing as time continues. No other channels have this issue, just NBC. I do not experience this issue if I use Xfinity Stre
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