Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (426.9K)
user_2p0w29 Hi there! Thanks for using our Forums and I am sorry to hear about the recent issues with your services. I am happy to work with you to review the account to see what opportunites we have yo save you some money. To get started can you sen
Disgusted with xfinity
You just doubled my very limited cellular service fee with no explanation. The service is a nightmare, and it is not obvious how to speak to a live agent. I have been a customer for years and have to get rid of your ridiculously expensive service. Even my internet is slow, regardless of the speeds y
Question
cable card help
Hello. I have a cable card. I placed my cable TV service on seasonal hold last September. When I returned to my home yesterday and called Xfinity to reactivate it, no one could help me do so. All I get is Error Code V58 on all channels - "this channel is not authorized." I spent nearly all day on th
Question
•
Non-X1 Service
Disgusted with xfinity
You just doubled my very limited cellular service fee with no explanation. The service is a nightmare, and it is not obvious how to speak to a live agent. I have been a customer for years and have to get rid of your ridiculously expensive service. Even my internet is slow, regardless of the speeds y
Question
•
Billing
@AlannTenn We appreciate you sharing the feedback on your experience in working with our team. We are always looking for ways to improve our customers experience with our products, services, and support channels. That said, our platform is slightly d
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
Question
OH WOW!! Direct Message is SO not a solution. I was in the text exchange for over an HOUR!! The delay between exchanges was over fifteen minutes each. When I recommended that they needed some help, the contact started telling me how many millions de
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
Question
Thank you for the information @user_r06v1y. Are you getting dial tone on the phone?
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
It is not a mobile phone. It is plugged into a modem…which has been tested many times.
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
Accepted Solution
Good morning @user_r06v1y, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you have been having issues getting a phone activated, but you have come to the right place for assistance
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
And the answer can’t be to constantly having to reinstall the app or rebooting the WiFi. No other app has these issues.
Go back button on iOS app not working
The “go back 15 seconds” button doesn’t work in the iOS app, especially on the Lock Screen. At least not with recorded MSNBC shows in my library. Sometimes it actually goes forward. Please fix. Fails with Apple CarPlay too.
Question
Accepted Solution
Need a human!
I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!
Question
•
Customer Service
@user_7ljhix - We've officially confirmed that construction was previously completed and service established in November. Wonderful! If you ever need anything else, please don't hesitate to create a new post, and our Digital Care Team remains here 7
New construction - cable appears to be connected, but support says construction is still required
Hello, I have a new construction home that needs internet service. I see a coax cable running from my basement, out of the house, and running up the power pole. I believe that means I'm connected to the network, and Comcast just needs to get my address into the system. I have attached 2 pictures bel
Question
My Xfinity stream app constantly freezes after watching for a while and then hitting the back button. The only solution is to unplug the tv. This app is horrible.
Go back button on iOS app not working
The “go back 15 seconds” button doesn’t work in the iOS app, especially on the Lock Screen. At least not with recorded MSNBC shows in my library. Sometimes it actually goes forward. Please fix. Fails with Apple CarPlay too.
Question
No luck with Peacock activation
Got my 1Gb service activated over two months ago. It supposedly came with a two-year Peacock subscription, but I have been unable to get it activated. My attempts to get it resolved at the time resulted in customer service reps passing me around and finally just getting told that it was an internal
Question
•
Customer Service
Good morning @user_y3c5s7, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the problems you are having, and I want to say thank you for your service. Is there a specific issue that you have b
Veterans and senior citizen abuse
I am a 68 year old Vietnam veteran dying of prostate cancer. The employees of Xfinity are completely aware of this by myself, my social worker and my vso officer. My social worker is informed me that she receives on average over 80 complaints per month by senior citizens in berrien county Michigan.
Question
Hello and welcome to Comcast @oz23. I am sorry to hear that you are having troubles with your devices connecting to the XB8 mode. You are in the right place and we are happy to take a look at this if you are still having troubles.
2.4 ghz devices no longer connecting to xb8 gateway
For the past 12-18 months, my home network has been working flawlessly. I have an Xfinity XB8 (CGM4981COM) gateway and an xfi pod to ensure full coverage across my wide house; the gateway is on one side and the pod on the other. A significant portion of my network consists of roughly 30 2.4 GHz smar
Question
Good morning @user_i27i4w, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the gift card, but you have come to the right place for assistance with th
200 visa gift card
Been getting the run Around for months every agent telling me something different
Question
user_2de6b6 Thanks for reaching out with your service concern about dropping for a few minutes each day. That certainly isn't something we want for you, and I'll be happy to look into what is causing the problem to get it fixed for you. Can you send
XfinityEricB
commented
10 minutes ago
to the conversation:
0
0
internet dropping
virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all
Question