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REMOVE A USER FROM ACCOUNT
I WANT TO REMOVE A USER FROM MY ACCOUNT, EVERY TIME I DO THIS IT'S BLOCKED AND SAYS REMOVE UPCOMING PAYMENT. I PAID THE BILL TO ZERO, IT'S STILL NOT LETTING ME REMOVE A USER. HOW DO I FIX THIS?
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Sign-In and Account Management
E gift card never received it
I never received my e gift card email I think the chat guy told me June 23rd 2026 can you re issue a new one he told me to check both emails but that was tonight and that date was 60 days ago
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Sign-In and Account Management
Yes. I have reset the network. And yes my entire router modem resets and every device loses connection
Unplayable gaming. Tried every solution I can possibly do on my end.
Hello, Problem I am getting frustrated because for about a month now I cannot play specific games, for example, Overwatch. I get constant disconnections, and it completely drops the connection on that device. Solutions I have tried I have an Ethernet cable connected Restarting the router multiple ti
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Good evening @DebLev86! We appreciate you sharing the work you've already done to isolate the issue. After multiple technician visits, replacing equipment, having a new drop installed, and working directly with Riot Support, I can understand why you'
Need a reroute to Riot Games servers, Valorant. Confirmed by Riot Support that I'm experiencing a routing issue on your end.
I need a reroute to Riot Valorant servers, all Riot Games servers. Currently experiencing a full server timeout every 10 seconds. Riot Games confirmed it is a routing issue on your end after I went through 30 different support staff, ping plotter, Riot Support logs and countless other tweaks. Multip
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Hello user_8e0y90, thank you for reaching out here in our Xfinity Community forum. Apologies for not responding sooner. I am here to help and happy to do so. I see you are having internet connectivity issues, and you are understandably frustrated. I
Complaint again
Every day we have internet access issue (Gateway, most expensive) and cable/ streaming problems (freezing, repeating, channels changing on their own). Service overall for cable and internet is totally unacceptable, especially for the price we pay. 20+ year customers and it's impossible to get anyone
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transfer ownership
I tried talking to an online agent about this and they told me to do the bereavement thing but no one in this situation is dead. My name is on the account but the email, phone, billing info etc. is all my cousin's information. We were living together but now I'm moving out. How do I transfer the acc
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Sign-In and Account Management
Need a reroute to Riot Games servers, Valorant. Confirmed by Riot Support that I'm experiencing a routing issue on your end.
I need a reroute to Riot Valorant servers, all Riot Games servers. Currently experiencing a full server timeout every 10 seconds. Riot Games confirmed it is a routing issue on your end after I went through 30 different support staff, ping plotter, Riot Support logs and countless other tweaks. Multip
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Your Home Network
@patlabor4223 Thanks for the update. To assist further, I need to verify and access your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”Here are the detailed steps to dir
Account no longer active
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
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Caius, you should receive a reply if your request is able to be fulfilled, but I will let you know that for residential customers, that is not a common port we unlock for the mentioned security issues and more. You can find out more about blocke
I need port 25 unblocked for my IoT self hosted purposes
Hello! I'm aware that port 25 is blocked by default due to bad actors within this space, but I need port 25 for my servers and my self hosted things. I have a lot of utilities that need access to port 25. Appreciate it if I can get help with unblocking it so I can continue on with my project.
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I saw the "account no longer active" message from the website. I have made no changes to my account (e.g. changing service plans, moving service to an another place). I can login to my account but I cannot see what internet plan I am using. The websi
Account no longer active
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
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I unfortunately got distracted away from communicating back to you. And I feel unsettled about it. Here are my results below ✨. 'tracert65.55.42.21' is not recognized as an internal or external command, operable program or batch file. C:\Users\&g
Large packet loss outside my home network
I am experiencing severe, sustained packet loss of over 70% specifically when routing to target servers. Target destination: 50.228.250.250 I have run a traceroute and PingPlotter diagnostic. My local home network is completely clear, but data is collapsing at the Comcast handoff node right after th
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No, not yet, i'm unsure if I was supposed to get an email or if the supposed change took place, from what it seems the port appears to still be closed.
I need port 25 unblocked for my IoT self hosted purposes
Hello! I'm aware that port 25 is blocked by default due to bad actors within this space, but I need port 25 for my servers and my self hosted things. I have a lot of utilities that need access to port 25. Appreciate it if I can get help with unblocking it so I can continue on with my project.
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user_ac4uyn. Thank you for taking the time to share your experience and the steps that worked for you. We understand how frustrating it can be when a redemption doesn't go as expected, and we appreciate you detailing the process for others who may ru
Xinity rewards Amazon bookshelf 8-20
I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op
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any update on this? i havent heard back and the issue still persists.
Peacock Activation (platinum member)
Hello, I am an Xfinity platinum member and entitled to free peacock premium plus. however, i never got the email upon activating the offer and can't seem to find a way to fix this. Can someone plaese fix this for my account and help me with entitlement reset? Thanks, Manav
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Thanks for your comment, user_l306fi. We'd be happy to report both the lines and the damage complaint. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send
How To Reach Xfinity Customer Service for Damages to Property
How do you contact Xfinity Customer Service for damages to property during installation of of neighbor’s internet?
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This was the most infuriating thing ever, just to redeem $10! But here are my learnings in case they would be of help to someone else! I don’t have Amazon prime, so when I added my book to the cart, it kept applying the voucher to the cost of the del
Xinity rewards Amazon bookshelf 8-20
I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op
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@patlabor4223 Thank you for reaching out, and I'm sorry to hear you're experiencing this issue. To better understand what's happened, could you let us know: Are you receiving the "account no longer active" message in the Xfinity app or on the websit
Account no longer active
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
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“I need to report property damage involving Xfinity communication lines. The lines came down during the storm and my fence was burned/damaged. I need the communication lines repaired and properly secured, and I need a property-damage claim opened for
How To Reach Xfinity Customer Service for Damages to Property
How do you contact Xfinity Customer Service for damages to property during installation of of neighbor’s internet?
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Account no longer active
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
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Customer Service
Hello @user_30d6bz, thank you for stopping by for help with getting the information updated for your cousins. If their name is already what is shown on the bill, that would mean they are the account owner, and you were just the Primary user. If that
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transfer ownership
I tried talking to an online agent about this and they told me to do the bereavement thing but no one in this situation is dead. My name is on the account but the email, phone, billing info etc. is all my cousin's information. We were living together but now I'm moving out. How do I transfer the acc
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