Xfinity Community Forum

Hi there, @user_b1nauq. Thanks for reaching out to us here on the Community Forum and sorry to hear about the issue with not receiving home security notifications. It appears you've done some extensive troubleshooting. We would be happy to assist fur

XfinityFrank

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19 seconds ago

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Why am I not receiving notifications from any of my home security cameras or door bell?

Why am I still not receiving notifications from any of my home security cameras or door bells? We have contacted tech support and have already tried ALL the following: Re-Register App Push Tokens (Most Effective Fix) When notifications silently stop working for months, the connection between the Xfi

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YW @XfinityPaula ! It's why we lurk !

EG

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3 minutes ago

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Incorrect IP Geolocation

My residential public IPv4 address is incorrectly geolocated to Salisbury, Maryland. My service address is approximately 50 miles away. I am not using a VPN service. This incorrect IP geolocation is causing location problems with streaming services. I need Xfinity's network/IP geolocation informatio

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Xfinity customer service in store and help with internet service

We decided to downgrade our tv/internet package and move to internet only recently. Figuring it was best, we went into the local store to get this taken care of. We have two modem/gateway boxes on our property and have had so for nearly 9 years. We have one box for the main house and the other for t

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Customer Service

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Hello @user_vz6g5r Thanks for reaching out. We certainly understand the importance of maintaining a plan that works with your budget. We'd be happy to check the account for any new deals or savings that we can get you. Please send us a direct message

XfinityMatthew

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7 minutes ago

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Customer retention deals

I have been with Xfinity for a long time. The monthly payment has gotten to be to much. I am looking to lower this for an extended time or will have to disconnect service.

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Following Up on Ticket {"Edit private information}– Refund Not Processed

Hello, I'm following up on a ticket that was created by supervisor Jafarali on August 5, 2026, regarding unauthorized mobile charges on my account. Ticket Number: {"Edit private information} Issue Summary: On March 31, 2026, I contacted Xfinity to get a lower price for my internet. The agent, Mallic

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Billing

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Customer retention deals

I have been with Xfinity for a long time. The monthly payment has gotten to be to much. I am looking to lower this for an extended time or will have to disconnect service.

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Billing

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Hi there @user_rvrztn. I am sorry to hear that you are not able to make any changes to your modem settings. You are in the right place and we are happy to assist you today, Are you using the Xfinity App or going online to the http://10.0.0.1?

XfinityRoberto

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18 minutes ago

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Give me my wifi settings back!

You are forcing me to stop using xfinity wifi. The last time (in the last month), I had to spend well.over 10 hours trying to get my service restored with you. Now, with a brand new modem, I again am being forced into a path of the same. All.i want is my wifi advanced settings back. Ever since I upg

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@XfinityDemetrise wrote; Since your XB7 is split-band and you need coverage for outdoor areas, consider placing an Xfinity WiFi Extender in an indoor outlet closest to your outdoor equipment. This will help extend the WiFi signal to your pool and

EG

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25 minutes ago

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

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Now i cant even manage basic network settings? Someone please help. When I try to connect directly to the modem, it directs me to the useless app.

user_rvrztn

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38 minutes ago

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Give me my wifi settings back!

You are forcing me to stop using xfinity wifi. The last time (in the last month), I had to spend well.over 10 hours trying to get my service restored with you. Now, with a brand new modem, I again am being forced into a path of the same. All.i want is my wifi advanced settings back. Ever since I upg

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user_wgap68 Thank you for being a part of the Xfinity family and for reaching out to us here on our Xfinity Forums. I'm happy to see that our mobile peers were able to assist us with honoring the promotion that should have been applied when you added

XfinityPaula

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40 minutes ago

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Should I trust the information given by the agent over the chat?

I upgraded one of my lines last year. and there was $400 discount off the purchase price at that time. The agent helped me to place the order over the chat. The agent said that he needs to put in a ticket for $400 discount, so I will receive the $400 discount. But I did not receive $400 discount. I

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@jennk4 Thanks for reaching out to us. We do apologize for any inconvenience. Generally, if you already have an existing account, an Xfinity agent is not able to set up a new account as a new customer for the same location. Generally, when we see tho

XfinityOrlandoM

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46 minutes ago

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customer service

I had xfinity internet and mobile. I switched the internet speed on my plan because my rate was set to almost triple. That is all I wanted to do. Xfinity sent me a whole new modem and started a whole new account, leaving my mobile service with the old account. This was over a week ago. Since then, I

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user_t9qvvs All payment arrangements are made through the Xfinity Assistant online. The following article will outline the procedure. Set up a payment arrangement for your past-due balance

XfinityMartyR

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46 minutes ago

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I need to make a payment arrangement

I need to make a payment arrangement I need to talk to somebody in customer service

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Channel Keeps Freezing! This is EVERY DAY! But no outages - we've exchanged the cable box 2-3 times now and it keeps happening

The MOST RIDICULOUS thing about this.... we'll lose control of the cable box, because it'll give a "Lost Connection" error... BUT THE TV IS STILL PLAYING!!! I think we spend more time restarting boxes (because that's all Xfinity knows how to do) than watching programming.

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X1

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I'll be happy to assist. Please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Star

XfinityDemetrise

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1 hour ago

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I got charged an never received an equipment

I got charged $30 and never received equipment Xfinitynow. It’s been 9 days already and all what I have is confirmation number (# [Edited: "Personal Information"]). I keep calling, talking to agents and there no help at all. I want my money back. Or an equipment but at this point I’m very disappoint

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@XfinityDena Yes. I have already contacted support multiple times and I keep getting transferred from one department to another. I no longer want the equipment or the service. I want my NOW Internet order canceled and my $30 refunded. Please tell me

user_adlf8x

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1 hour ago

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I got charged an never received an equipment

I got charged $30 and never received equipment Xfinitynow. It’s been 9 days already and all what I have is confirmation number (# [Edited: "Personal Information"]). I keep calling, talking to agents and there no help at all. I want my money back. Or an equipment but at this point I’m very disappoint

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@user_e6gpl3 Thank you for reaching out to us via Forums. We would hate to lose you as a customer. I would love the opportunity to review your account to see what I can do to help with data roaming charge concern. To be able to discuss account specif

XfinityRaul

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1 hour ago

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Xfinity Mobile

I would stay away from Xfinity Mobile at all cost. I called to speak about my data roaming charge for an IPad and instead of talking through possible solutions even though I have an unlimited plan. They were very rude and the supervisor was even more rude than the agent I initially spoke to. Once al

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@user_adlf8x I am sorry that you have not received your equipment. We have limited access to NOW services on this platform. Have you already reached out through the NOW portal?

XfinityDena

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1 hour ago

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I got charged an never received an equipment

I got charged $30 and never received equipment Xfinitynow. It’s been 9 days already and all what I have is confirmation number (# [Edited: "Personal Information"]). I keep calling, talking to agents and there no help at all. I want my money back. Or an equipment but at this point I’m very disappoint

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Notice Regarding Cybersecurity Incident

I am trying to find out if I was sent a notice regarding the cybersecurity incident that occurred in October 2023? The notice should have been sent out around December 18, 2023.

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Customer Service

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Hi there @Missanry Thank you so much for reaching out on our Xfinity Community Forum about extending wifi to your pool. I'll be happy to assist. Since your XB7 is split-band and you need coverage for outdoor areas, consider placing

XfinityDemetrise

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1 hour ago

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

Hello @user_02388b, thank you for your comment. I can certainly understand why you'd want clarification regarding the cybersecurity incident and whether you were sent a notification. Security-related matters involving personal information can be conc

XfinityMarshante

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1 hour ago

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Notice Regarding Cybersecurity Incident

I am trying to find out if I was sent a notice regarding the cybersecurity incident that occurred in October 2023? The notice should have been sent out around December 18, 2023.

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