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Hey, @user_8cd306! Just checking in again. We're still working on the issue and will continue to check in until this is fully resolved. Thanks for your patience. We'll talk soon.
DVR will not delete recordings
About a month ago, suddenly a bunch of DVR recordings we had deleted, repopulated into our active recordings. Now we can't delete them at all. I've tried to delete them off of the cable box, I've restarted the cable box, I've resynched the DVR. I have researched this endlessly, and have done everyth
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HOW DO i GET MY ACCOUNT NUMBER?
I NEED MY XFINITY ACCOUNT NUMBER
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Sign-In and Account Management
user_41lt0u Always happy to help! Please let us know if you have any other concerns we can help with!
cancel Diamond status
I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.
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Thanks for the link, Brian -- that answered my question. Take care.
cancel Diamond status
I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.
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user_41lt0u Thank you for reaching out to us here with your concerns! Your Xfinity Rewards tier is bases on how long you have been an Xfinity customer. You can find more information here https://www.xfinity.com/support/articles/xfinity-rewards-faq. &
cancel Diamond status
I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.
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@XfinityRichard I am wondering why you couldn't answer that question publicly - even if after you got the account information. There shouldn't be any reason why this can't be answered publicly so that others that might see this on their billin
need item on bill explained
I see a monthly charge of $125.90 listed for TV:Video Price. Can you explain what it is? Thanks.
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Xfinity stream app not working on Apple TV
I have Xfinity internet (1 GB) plan and it says I have free access to Xfinity stream. I downloaded the app on my phone and my Apple TV (that is connected to a Samsung TV). The app works fine on my iPhone but on my Apple TV, it keeps showing that I have to be on my home network to watch. I AM on the
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Xfinity Stream App
Can I get an XI6 replaced with an XG1V4?
@Xfinity Support Just setup new service and got an XI6 as my primary/only X1 DVR. It gets put into a very bad WiFi coverage closet location where a previous DVR was (there is a coax outlet there). I have previously had an XG1V4 and would really prefer a swap if at all possible. Thanks, Ed
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X1
Hello @user_ykk4nc, Thank you for reaching out on our community forum! I can take a look at the account for you! Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity
cost of internet access for 2025
I had internet service during 2025 to the following address: [Edited: "Personal Information"]. I would like to know what my monthly internet access fee was during last year.
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But if you don't upgrade you'll need another new email provider which would also require a new email address, since Comcast's service is totally disappearing. I have no idea if that is the case, but we definitely need clarification as to what does
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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Sorry, I was trying to reach Customer Service. Is there a page or an email for that? Thanks.
cancel Diamond status
I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.
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@user_ykk4nc I had internet service during 2025 to the following address: [Edited personal information] I would like to know what my monthly internet access fee was during last year. You should be able to access your billing statements
cost of internet access for 2025
I had internet service during 2025 to the following address: [Edited: "Personal Information"]. I would like to know what my monthly internet access fee was during last year.
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@JBSC Very recently we discovered that you do not have to migrate to Yahoo! Mail, so hopefully that will ease your frustration some.
Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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Thanks so much for reaching out to us @user_v2wrxb! I know how frustrating it is when you’re trying to stream something live and the picture keeps freezing, especially when you’ve been able to watch CNBC and Bloomberg smoothly in the past
problem with freezing while streaming
have an issue with freezing live TV streaming which I haven't had in the past. I have CNBC and Bloomberg running in a window and using a website in another. One of the streaming windows freezes, and although you can hear one the picture is frozen along with the open window sometimes one freezes some
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@user_41lt0u I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks. How long have you been a Comcast customer?
cancel Diamond status
I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.
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Okay it has been sent and waiting on reply thank you
Payment arrangement
I set up installment plan and paid the down payment with no service being restored
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@AlannTenn So after TWO days and HOURS online, the Direct Messaging reply was that I will have to CALL comcast to resolve it.... For the record; When I log in with my Secondary User, and select "Forgot Password", the mothership replies "Please w
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
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cancel Diamond status
I noticed my account name now says "Diamond" but I'm not a member of the military. Can you cancel the "Diamond" status, please:? Thanks.
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Sign-In and Account Management
user_55koif Welcome to our community forum! You've reached the perfect place to get help setting up your account and we are so excited that you're choosing us as your service provider at the new apartment :). Please send a direct message
Residential address marked as business address
I plan on moving into a new apartment on February 1st, but unfortunately when i try to build a plan and type in the address it comes up as a business address.I need help to get this issue resolved by my move in date
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Hello @two07rice, there are a few different places that you can find your account number. The first would be at the top right-hand corner of your bill, the article View your Xfinity billing statement history will show you how to access your billing s
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HOW DO i GET MY ACCOUNT NUMBER?
I NEED MY XFINITY ACCOUNT NUMBER
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