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user_75475u I understand as if hot weather is causing it, our technicians will not be able to prevent it from continuing.  

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Doorbell overheating

My doorbell keeps shutting off because of heat. It’s in a shaded location. Requesting assistance.

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user_9x6s5b Hi there! Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. What troubleshooting steps have you tried so far?   

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Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows

When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.

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user_4hxp9j We are glad to hear this has been resolved, and my team is always here if you should ever need us in the future. Take care, and have a great night.  

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I want to dispute a service charge

I am writing to formally dispute the $100 service charge applied to my account for the recent technician visit. I believe this charge is unjustified based on the circumstances of my installation. When I signed up for service, I was explicitly informed by Xfinity that my residence was already "pre-wi

Question

This issue was resolved and I received full credit. Thank you.

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I want to dispute a service charge

I am writing to formally dispute the $100 service charge applied to my account for the recent technician visit. I believe this charge is unjustified based on the circumstances of my installation. When I signed up for service, I was explicitly informed by Xfinity that my residence was already "pre-wi

Question

Xfinity app won’t let me log in

Hello, I am having trouble logging into the app to manage my WiFi service. I am able to log into my account when using a mobile browser, but after entering my email or phone number on the app, I get an error message that says “access denied,” so I never get to the password or 2FA page. I have tried

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Thanks for connecting with us today, @user_htmmqj, about the billing concerns with the modem. We're happy to look into this for you. Are you listed as a Manager on your mother's account? If not, I would not be able to provide you with the details abo

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Xfinity app shows 0$

But when I try to hook up a new modem and talk to the Xfinity Assistant live support they say theres an outstanding fine on my moms account. We returned the modem, how do I get into contact with someone who can wave this. I tried 2 numbers even one given from an xfinity store.

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Cancel service

Would like to cancel my cable but keep the internet

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user_27og63 I know that with some of our credentials, we do need to be connected to a work VPN for verification. Other than that, however, you would need to work with your leadership directly if you are not able to access the XPE site for assistance.

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XPE services

I'm trying to log into my XPE account (Universal Orlando employee), and I put in my login credentials, and the site immediately says "Thank you for logging out." I promise, I wasn't trying to log out! :) I'm just trying to log in and get my employee discounts applied to my account. How do I go about

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user_e8iyqg - Hello, and thank you for choosing Xfinity and joining us here on the Forums! Xfinity Pro is designed to provide a more reliable and connected experience throughout your home. For $15 per month, it includes wall-to-wall WiFi coverage, au

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I need a battery backup for my XF Pro

It should be stated much more obvious that the cellular option on the XF Pro will NOT work in both cases a network or a power outage; hence even if I have power at the house, BUT comcast is down, it will not be connected with the back up battery. Which is $60… and for this i see that I need to send

Question

Xfinity app shows 0$

But when I try to hook up a new modem and talk to the Xfinity Assistant live support they say theres an outstanding fine on my moms account. We returned the modem, how do I get into contact with someone who can wave this. I tried 2 numbers even one given from an xfinity store.

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No VPN on it, that I know of.

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XPE services

I'm trying to log into my XPE account (Universal Orlando employee), and I put in my login credentials, and the site immediately says "Thank you for logging out." I promise, I wasn't trying to log out! :) I'm just trying to log in and get my employee discounts applied to my account. How do I go about

Question

I need a battery backup for my XF Pro

It should be stated much more obvious that the cellular option on the XF Pro will NOT work in both cases a network or a power outage; hence even if I have power at the house, BUT comcast is down, it will not be connected with the back up battery. Which is $60… and for this i see that I need to send

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... Yahoo conversion notice that I may have deleted the real one ... You don't need an email. Instead, log in to https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say:

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1 hour ago

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May have missed or deleted real email transition offer

There have been so many phishing emails spoofing your Yahoo conversion notice that I may have deleted the real one along with the tens of phishes. Can I be re-sent the notice if it was sent, or have an idea of when it will be sent?

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Cancel Service

I would like to cancel my service.

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Yes I do need help signing in

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My account Phyllis parrott

I’m trying to sign in to my account

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