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@XfinityDilary Thank you for the response and for reviewing the troubleshooting information. I appreciate the acknowledgment regarding the possibility that the intermittent packet loss and latency spikes may be related to the ongoing maintenance and
Packet Loss issues
For the past 2 days, I’ve been experiencing recurring intermittent packet loss and latency spikes on my Xfinity connection in The Bay Area, CA. This is affecting all real-time applications including online gaming, Discord voice calls, livestreams, and general internet stability. The connection does
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with this yahoo garbage i am unable to delete my previous emails how do i do that
I cannot find access to email deletion there is nothing on the page like i used to do with xfinity
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Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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Your Home Network
Apple update blocks email address?
Last night’s iPhone updated won’t let me login into Comcast email account. Rejects my password.
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Customer Service
Billing and Equipment Disconnect – Requesting Proper Gateway for 2Gbps Plan
I am writing because I am currently paying $113/month for Xfinity’s 2 Gbps internet service, but I am physically capped at 900 Mbps because Xfinity has failed to provide a modem capable of supporting the speeds I am paying for. When I chatted with support, I was told I must upgrade to a more expensi
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Customer Service
@XfinityDena I sent this message to Xfinity Support last night. Same time as this post. No response. Please advise. Thank you for your response.
Topic: Failure to Cancel Deceased Customer Account and Issue $700+ Refund After Multiple Requests
I am filing a formal complaint regarding Xfinity’s continued failure to close my late grandmother’s account, despite multiple cancellation attempts, multiple conversations with customer service, and submission of her death certificate. My grandmother passed away on October 30, 2025. The following we
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In interested to have an assessment
I'm interested to have an assessment done to find out if I qualify for a free Wi-Fi extender for my home.
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Customer Service
Unable to switch to NOW mobile to Xfinity mobile for weeks !
Hi All, I have been trying to move from NOW mobile to Xfinity mobile ( postpaid ) for almost last 1 month I been struggling between showroom , virtual assistance and chat assistance but no luck so far. Every time they are saying different reasons and close the ticket. Is there any way out to move my
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Plan
Billing and Equipment Disconnect – Requesting Proper Gateway for 2Gbps Plan
I am writing because I am currently paying $113/month for Xfinity’s 2 Gbps internet service, but I am physically capped at 900 Mbps because Xfinity has failed to provide a modem capable of supporting the speeds I am paying for. When I chatted with support, I was told I must upgrade to a more expensi
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Your Home Network
WiFi isn’t working
I’m trying to figure out why the WiFi / internet isn’t connecting.
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Your Home Network
Hi @user_4gk621 and thank you for the additional details. We apologize this is happening to you. It’s definitely frustrating. We can help get this resolved. Let us take a closer look with you and figure out what’s preventing you from logg
cannot pay final bill
Your Xfinity Mobile service was disconnected on 2026-05-07. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled. Your final bill statement is $0.98 and will automatically be charged to your on file on 2026-05-27. You can also view and pay your bill with the X
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i have tried both on multiple occasions and it just defaults back to the ''call this number'' you dont have any services
cannot pay final bill
Your Xfinity Mobile service was disconnected on 2026-05-07. If any of your devices were enrolled in Xfinity Mobile Care, your coverage has been canceled. Your final bill statement is $0.98 and will automatically be charged to your on file on 2026-05-27. You can also view and pay your bill with the X
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Thank you @user_rbmz6p for taking the time to message in. As you are the account holder, we are unable to remove your name from the billing statement, but added the other user as a 'Responsible Party' to the Xfinity service bill. We appreciate you ch
add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha
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@XfinityThomasC as the other poster said, this doesn't have anything to do with what I'm asking. I would like a longer DHCP lease *from my ISP*, as it appears to need to renew a few dozen times a day, leading to disconnected streams and work.
DHCP Lease Renewal too short
Hi all, I frequently broadcast livestreams and/or participate in long video calls, and I deal with intermittent disconnects on regular short intervals (30 minutes, usually). After extensive troubleshooting, I have isolated the issue to unusually short DHCP lease renewals on Xfinity's end. I would li
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user_kqksnb Thank you for confirming, and if you check the Xfinity page directly, are all your folders still shown correctly there?
help with email on iphone
my subfolders aren't showing up on my iPhone. they were then my phone started to say email password was wrong so i deleted it on my iPhone and when i reinstalled it the subfolders are gone. they are there when i check on a computer.
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Yes I am. it worked before but since I deleted my email and reinstalled my email and password subfolders are gone.
help with email on iphone
my subfolders aren't showing up on my iPhone. they were then my phone started to say email password was wrong so i deleted it on my iPhone and when i reinstalled it the subfolders are gone. they are there when i check on a computer.
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would like to access my email
I have not logged into my email in a very long time and I have been unsuccessful in trying to log in
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@krv123 No, I’m trying to do this within the iPhone mail program in order keep my messages sorted. If I choose to “add a mailbox” I get a server error and no folder appears. This is only in the iPhone mail app. If you're using I
Creating mailboxes on iPhone email program
Why can I no longer create a mailbox within the iPhone email? It’s bad enough I had to delete and re-add my accounts and lost all my saved emailing to various mailboxes, now I can’t even set things back up to the way it was! I get some kind of “server error” when trying to add a new mailbox! im tryi
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Thank you for reaching out to us @user_94e0b3! Our team can certainly assist with downgrading your account to NOW internet. We have received your DM and will be able to continue assist you via DM. Please be reminded that sending unsolicited Direct
Switch from current Xfinity Internet to NOW Internet
Just like this post, Switching from Xfinity to NOW Internet (May 2026), I'd like to setup a pending cancellation of my current Xfinity Internet Service so I can switch to NOW internet service. And I needed to make a post before I can DM the needed information in order for a pending cancellation to b
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I’ve been of this company since it was Barden (grew up with the Barden family) Cable Vision. Then it went to Comcast cable, then Comcast, now Xfinity. I’ve always appreciated the connection with the NFL coverage. If you would have announced it to the
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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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