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@chris001 I am sorry for the delay in response. Are you still having this issue? If yes, do you have: Xfinity Internet? Xfinity Flex or Xfinity X1? Flex Xi5 streaming TV Boxes won't work with the app. RNG150, Pace XG1v1, Arris XG1V1, Samsung XG2v2
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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Thank you for your feedback @jjgustav regarding the remote. I know that the XR11 remote is harder to get because it has been a wile since the XR15 replaced it, but sometimes you can still find them at stores.
Inferior Xr15 remote
Many have voiced their opinion about the really poor design of the Xr15 remote compared to the Xr11. The buttons are too small, it's less comfortable to hold and use and the 'What did they say?' replay button is gone. We all pay a small fortune for Xfinity service and should be provided with equipme
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Account Credit
I have received an account credit because I was incorrectly charged for hardware a few months ago when I closed by account. How will this money be returned to me? I do not have an active account.
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Billing
@avkruse wrote: "... I've tried entering my regular Xfinity password into Norton safe email and get an error." What is the error? If the message includes an email address or any other personal information, be sure to remove that before posting.
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Severely past due bill
I\nAm a victim a fraud i'm slowly coming out of that situation, my xfinity.Wi-Fi, only our civilly passed due and suspended.I try speaking to a regular customer service agent and got nowhere.I'm trying to see what direct executive assistant.I can speak 22 get on a payment plan
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Flex
Customer Support
Need help fixing this issue. Sorry, you're not eligible to redeem benefits
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Customer Service
Yes, I have checked the Redmond WA store with no luck.
Inferior Xr15 remote
Many have voiced their opinion about the really poor design of the Xr15 remote compared to the Xr11. The buttons are too small, it's less comfortable to hold and use and the 'What did they say?' replay button is gone. We all pay a small fortune for Xfinity service and should be provided with equipme
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Amazon voucher code not working
I got an amazon voucher for books today but when I try to redeem it, it tells me there’s an error and won’t work i’ve tried many different ways and have also tried contacting xfinity support who told me to fill out a report that won’t load.
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Customer Service
whats even the point of these forums if you guys have everybody resolve everything in DMs anyways?
Something unexpected happened.
I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact
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My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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Your Home Network
Good luck. It's actually bordering on criminal how hard it is to do this. Shame on everyone involved.
cancel services when I'm overseas
Hi, I want to cancel all services. But I'm already overseas and can't arrange callback. Can you help me initiate the process?
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cancel services when I'm overseas
Hi, I want to cancel all services. But I'm already overseas and can't arrange callback. Can you help me initiate the process?
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Customer Service
With Automatic Payments disabled, are there any future dated payment scheduled? Would you also be able to try and remove all payment methods to see if that helps with the removal of the Xfinity ID @user_4y54t7?
Help me remove a user from household. The user removal function doesn't work.
I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y
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This has been really frustrating as they are marking lines across multiple properties and I've gone through both the contractors and Xfinity customer service reps.
Bury Cable Work Order still performed after cancelling
I recently canceled my Xfinity service due to a faulty line issue. When I canceled my account, I was informed that the work order for the line repair/burial was also canceled. However, third-party contractors and utility locators are still repeatedly coming to my property to mark the ground and atte
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Bury Cable Work Order still performed after cancelling
I recently canceled my Xfinity service due to a faulty line issue. When I canceled my account, I was informed that the work order for the line repair/burial was also canceled. However, third-party contractors and utility locators are still repeatedly coming to my property to mark the ground and atte
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Customer Service
user_88at0i We suggest going here (https://www.xfinity.com/support/remotes), select the remote that matches yours (XR11), and follow the prompts. This will walk you through pairing the remote to your TV.
XfinityBenjaminM
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Xr11
I got the TV to turn off i press setup to lock i. Code but the it dont work
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