Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (552.9K)
This update is awful. Some shows I have need to be recorded weekly or they won’t record HD and not me I can’t set them up. Infuriating.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
Billing
I need to add my wife's name to my billing statement so that both our names appear on the "Bill To" address line. Please help.
Question
•
Billing
@XfinityCarolyn “Favorites are still available on mobile devices” Please post a screen shot where we can find this option.
Something went wrong. Please log out and sign in
Every single time now we have to do this. It isn’t senior citizen friendly. Everyone in my household now needs the login information on their phone or they are calling me constantly and it doesn’t always work for me if I am not home. I have shut off automatic update on all other TVS.
Question
Upload speed still hasn't updated after neighborhood upgrade
Hi there, Xfinity just finished network upgrades in my neighborhood (Glen Cove in Vallejo) on October 15th, and I can now see the new 1 gig and 2 gig plans showing up for my address with the faster upload speeds. I'm currently on the 1.2 gig plan with a 5 year contract, and I rent the xb7 gateway wi
Question
•
Your Home Network
Thank you for reaching out here, and for your feedback on that stream app upgrade. The engineering team is aware of the issues, and is working to resolve those.
New streaming app
The upgraded app is total garbage. I can no longer see what my scheduled recordings are, nor can I delete several shows or episodes all at once. Did anyone even look at the app after the “upgrade”? How can anyone think that this was a positive upgrade? This does have me thinking about going elsewher
Question
Thanks for posting on our community forums, user_0i8evc. With the new Xfinity Stream TV experience, the ability to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can co
Favorite Channels
What happened to the favorite channels list. The way Xfinity has it now really [Edited: “Profanity”] And now I have to scroll through every freaking channel to find what I want and you need to fix this and add that back. Please help rectify the situation Thank you, user_0i8evc - [Edited: "Personal I
Question
Hi, thank you for that information. Upon following those steps, the accounts aren’t linked. My current address is the one on my Xfinity account and everything is updated correctly. What can I do now to fix this issue?
Peacock Activation Error: " This information is unavailable at this moment" on New Gigabit Account
Hello, I opened a brand-new gigabit account over a month ago using the same email/login from my previous account at my old address. Under "Your Subscriptions" my Peacock Premium tile is stuck showing "This information is unavailable at this time". I already had an agent run an account refresh, clear
Question
@Baseballmom13, with the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experi
Something went wrong. Please log out and sign in
Every single time now we have to do this. It isn’t senior citizen friendly. Everyone in my household now needs the login information on their phone or they are calling me constantly and it doesn’t always work for me if I am not home. I have shut off automatic update on all other TVS.
Question
Totally agree—while away from home, I tried using the streaming app on my iPad—can’t find a favorite channel on the guide. When watching programs that have been dvr’d every time trying to fast forward (because why watch a commercial on a dvr’d progra
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
Terrible update, crashes, ease of use gone best features gone !!! Just terrible !!!
New xfinity app update is terrible
Xfinity clearly wants to lower the quality of the app because overpriced consultants told them it’s cannabilizing hardware revenue steams. That’s the only explanation for removing critically important sections of the app. No way to see Scheduled Recordings. Limited options for setting new recordings
Question
Terrible update, crashes, ease of use gone best features gone !!! Just terrible !!!
New xfinity app update is terrible
Xfinity clearly wants to lower the quality of the app because overpriced consultants told them it’s cannabilizing hardware revenue steams. That’s the only explanation for removing critically important sections of the app. No way to see Scheduled Recordings. Limited options for setting new recordings
Question
ALL OF THIS!! That’s a great list of what they’ve ruined and need to restore. I would add onscreen volume control as well. I hope Xfinity takes all this feedback seriously. Everyone hates this downgrade.
The New Xfinity Stream Update Removed Essential Features
Several features that many customers relied on every day appear to be missing or have been made much less user-friendly: No dedicated Scheduled Recordings list where you can easily see everything that is set to record. The Live TV guide no longer clearly shows which programs are already scheduled to
Question
With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know th
Terrible iOS Update
I’m a long time Xfinity app user on my iPhone. This new upgrade makes things significantly worse and harder to do. In the past version, you could browse to sports, then college football, and then look at the games coming up for instance this coming Saturday. That is now gone. Why would everyone thin
Question
Do you happen to have our Xfinity App available? When opening the app and viewing listed devices, do you have an old modem listed? Does the email notification say the Arris S34 needs to be updated or provide a specific model @user_g7pey3?
Modem
I received notification that my modem is unable to receive updates? Which location is this modem being used- Florida or Illinois?
Question
Agree, agree, agree. These BASIC functions have been removed making the updated app FRUSTRATING! Why were they removed?
The New Xfinity Stream Update Removed Essential Features
Several features that many customers relied on every day appear to be missing or have been made much less user-friendly: No dedicated Scheduled Recordings list where you can easily see everything that is set to record. The Live TV guide no longer clearly shows which programs are already scheduled to
Question
rogerddean. I completely understand where you’re coming from. An email mentioning that your modem is no longer receiving important security updates can definitely sound alarming, especially without providing clear information about compatible r
new modem
I received an email stating that my current modem is no longer receiving important security updates and that I should purchase a new modem, specifically, a Netgear CM2500 or CM3000 or "a compatible device." Following the link, I learned that the suggested Netgear modems are not available, but I can
Question
Internet suspended active payment arrangement
I have active payment arrangement I was assured I have cooy if tbe message if i.pay by the 19th I woukd noy lose service
Question
•
Devices and Equipment
Now if I start a DVR recording on my laptop and try to play it later on the TV box, there's no "watch" button. You can only "delete" it. So, like, that's inconvenient 🤣🤣🤣 It's pretty awful. Y'all realize that, right? We got a nice discount becaus
jdawg90
commented
3 minutes ago
to the conversation:
0
0
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question