Xfinity Community Forum

Lioness season 3 episode 6 is not available with my paramount + showtime subscription. I have not had this issue before with any of the other seasons or episodes.

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On Demand

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I have requested to cancel my service immediately and nothing yet!!

Our internet has not been working which is extremely frustrating because I work from home as well as I homeschool my children. Just cancel my internet services immediately and refund me for the no internet we haven’t had. Do it immediately and do not try and talk me out of it!!!!

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Your Home Network

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Xfinity Assistant / app loop: told to activate in the app, but the app can't activate an offline gateway (plus a 2035 appointment date bug)

Posting this because the self-service path Xfinity keeps pointing me to is a closed loop, and it has cost me real days. I moved between two apartments in the same building. Same Voice and Data gateway, coax connected, powered on, account address updated. Xfinity's status page shows "Voice and Data M

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Xfinity App

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Voice and Data gateway offline 10 days after in-building move - is the voice provisioning still bound to the old unit?

My Voice and Data gateway has been fully offline for 10 days after moving between two apartments in the same building, so my home phone line is down as well as internet. I want to raise the voice side specifically because it has not been acknowledged once in any of my support contacts. Setup: same g

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Home Phone Service & Equipment

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Requesting documented credit + missed-appointment compensation: 10 days down, two no-show installs, escalation closed with no contact

I am requesting a documented credit and a written explanation, and I am posting publicly because two separate escalations have already been opened and closed without any contact to me. Facts: - I moved between two apartments inside the same building. My service has been down for 10 days. - Xfinity s

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Billing

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Im not jumping through anymore hoops for you guys, give me my refund, it should not be this difficult.

user_falzhu

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3 hours ago

to the conversation:

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charged even though i left your services

I left your services a while back and was still charged for services i can't afford anymore. I would like to be refunded.

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Ive already called them, they said it would be 7 days for my refund to show up in my checking account. That clearly has not happened since it's been TWO whole weeks.

user_falzhu

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3 hours ago

to the conversation:

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charged even though i left your services

I left your services a while back and was still charged for services i can't afford anymore. I would like to be refunded.

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10 days without internet: two techs no-showed a same-building move install, order silently put on hold on a false 'no access' note

I moved from one apartment to another inside the SAME building. The previous tenant of my new unit had working Xfinity service on the same wiring days before I moved in. Despite that, Xfinity created an "Install Appointment" and I have now been without internet for 10 days. What has happened: 1. App

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Customer Service

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Hello @kimario! Thank you for posting on our Xfinity Community Forum! Have you had an opportunity to try signing in using the link and steps that our amazing expert, @Again, provided? If so, please let us know what happens when you attempt to log in.

XfinityMelinda

commented

3 hours ago

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Comcast email

How do I log into my Comcast email?

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@XfinityJeff yes, deleted and reinstalled. Even reset fire TV. did everything possible. This is an Xfinity development issue

user_203rkg

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3 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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So nobody should be wondering why the frustration, have you ever talked to anyone about Comcast/ Total distain.

joshua3528

commented

4 hours ago

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Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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Ya see that's where the whole problem started last year, I had done my application, then Essentials just seemed to close shop, I couldn't get through to them, and even the fellow at the Xfinity store counter couldn't get through to them. (Directly fr

joshua3528

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4 hours ago

to the conversation:

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J

Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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@joshua3528 I do understand that it was frustrating, and I can try to take a look at the notes on the account if you would like, but we do not handle any internet essentials applications as it is a special department. You can also apply again or reac

XfinityAbby

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4 hours ago

to the conversation:

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Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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Ya, that's why I said Xfinity is a scam, they could have, and should have approved me the first time i applied, even the fellow at the Xfinity counter couldn't understand it. even he just rolled his eyes. Almost worth complaining to the FTA . probabl

joshua3528

replied

4 hours ago

to the conversation:

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J

Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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Hello @user_k8wnqf! Thank you for posting on our Xfinity Community Forum. We understand how frustrating it is when you're unable to access a benefit you're expecting to receive, and we'd be happy to help. To better understand what's happening, could

XfinityMelinda

commented

4 hours ago

to the conversation:

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Peacock streaming

I am not able to access my peacock subscription

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user_kxh2ct, thank you for reaching out and creating a new post. I see you are having some trouble changing the dates. To confirm, has your grandfather reached out on their end regarding the reward? Are you also currently listed as an authorized user

XfinityVianney

commented

4 hours ago

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Xfinity rewards comp tickets

My grandfather gifted us 2 tickets to Universal Orlando from his rewards. We thought we would be able to use them on the date we selected. Unfortunately, we cannot. We have been told by universal and xfinity that the dates can be changed even though the disclaimer says it cannot however every time a

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