Xfinity Community Forum

U

Thanks for your help.

user_myoj88

replied

6 minutes ago

to the conversation:

0

U

$10 credit missing and next bill will be higher

I got email from Xfinity saying that if I changed my autopay from credit card to bank account is could get a $10 discount. So, I logged in and made that change. That caused a payment to got through 3 weeks early, so that's a problem. Other problem is that when I look at projected next bill, it's $2

Question

Hey @user_1pz4pi, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to address any billing concerns you may have with the Xfinity billing and services. Could you please leave a comment with more sp

XfinityDemitrius

commented

7 minutes ago

to the conversation:

0

U

Complaint about billing

How do I make a complaint about billing?. Can I speak to.the CEO of the company

Question

Hello @user_c0eade, thank you for taking the time to leave a post. Sorry to hear you're experiencing issues with your Apple Watch. You mentioned the watch is paired to another phone, but you only have one phone in your household. Could you confirm if

XfinityMarshante

commented

11 minutes ago

to the conversation:

0

U

Xfinity Support

Today 12/28, I am experiencing the exact same issues since Christmas Day. The Apple Watch was a gift my my child. This has ruined his Christmas. The watch is paired to another phone so I have no cellular. This is impossible because I only have 1 phone in my household.

Question

Thanks for posting and sharing the situation you've been dealing with, tr30030. If this has been ongoing for quite some time, our team would be eager to see what we can do to help! Please send us a direct message with your full name, name on the acco

XfinitySean

replied

17 minutes ago

to the conversation:

0

U

drop line installation

My wife and i recently moved houses and contacted Xfinity to obtain internet access but were informed we needed to have an underground drop line run to our home as it did not have existing service. We placed the order September 17th and have gotten no true updates on the status of the installation o

Question

U

Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour

The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour. The lapse in the connection usually lasts 2 mins or so, after which the connection will automatical

Question

•

Your Home Network

3

0

U

move utility pole

We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.

Question

•

Your Home Network

4

0

Thanks for providing us with an update @TMG211! Just follow the previous instructions and send us a direct message, we'll help you out. 😃

XfinityJustinM

replied

19 minutes ago

to the conversation:

0

Figuring out what TV plans availabe due to increasing costs

I have "Select Double Play," "Digital Preferred Tier," which I think may be outdated. What is the most direct way to find out other plans available to help lower my costs or get some guidance? My plan is increasing $26 monthly which is crazy for regular old TV. Thanks!

Question

U

Complaint about billing

How do I make a complaint about billing?. Can I speak to.the CEO of the company

Question

•

Customer Service

2

1

0

Hello Angiebackeast! Thank you for bringing your question to our community today 🙌 While we hate to lose you as a member of the Xfinity family, we're always more than happy to help with any request you have no matter what. If you could send our team

XfinitySeth

commented

20 minutes ago

to the conversation:

0

A

How do I cancel service

I need to cancel my service

Question

U

Xfinity Support

Today 12/28, I am experiencing the exact same issues since Christmas Day. The Apple Watch was a gift my my child. This has ruined his Christmas. The watch is paired to another phone so I have no cellular. This is impossible because I only have 1 phone in my household.

Question

•

Customer Service

5

1

0

E

So far Marcus is not offering me any good deals in DMs, after a few hours of small talk, he finally got back to me with a quote and they are basically the same as what was quoted me on the website..

EV1LBONG

replied

21 minutes ago

to the conversation:

0

E

Need some help with getting a better deal

My rates just went up last month and I see some great deals for new customer pricing but when I try adding these plans to my existing account, the price goes up a ton. Anyone know tricks to resolve this? Thank you!

Question

This is very unfortunate. Not to add insult to injury. Xfinity installed a drop line along the side of my patio. Water is now creating movement on a weight bearing patio. I have had promises of attention. Supervisor scheduled and never arrives. I wis

tr30030

commented

23 minutes ago

to the conversation:

0

1

U

drop line installation

My wife and i recently moved houses and contacted Xfinity to obtain internet access but were informed we needed to have an underground drop line run to our home as it did not have existing service. We placed the order September 17th and have gotten no true updates on the status of the installation o

Question

A

How do I cancel service

I need to cancel my service

Question

•

Customer Service

4

1

0

I just seem to go around and around trying to actually see the channel lineup for the various TV packages. It shows the names of the bundles but it's impossible to see all channels available. I'm constantly being asked for my address and to si

TMG211

replied

32 minutes ago

to the conversation:

0

Figuring out what TV plans availabe due to increasing costs

I have "Select Double Play," "Digital Preferred Tier," which I think may be outdated. What is the most direct way to find out other plans available to help lower my costs or get some guidance? My plan is increasing $26 monthly which is crazy for regular old TV. Thanks!

Question

U

I am no longer recieving new email as of 12/27/25 4 pm

user_jd59rn

commented

32 minutes ago

to the conversation:

0

Email is not displaying in my inbox

No email messages are coming to my inbox, whether I'm using the web client or the Mail app on my phone. Spam emails are displayed in the Spam folder.

Question

Thanks for keeping us posted, user_u1aaq0! Glad to hear the CSA team is getting the ball rolling. Please let us know if there are any further updates.

XfinitySean

replied

36 minutes ago

to the conversation:

0

U

Concerned about XB8 firewall settings getting changed on reset

This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and

Question

Accepted Solution

Happy Sunday user_myoj88, and thanks for being an active member of our community with your post 🙌 I know how important it is to make sure we're saving where you can, so I'm glad you were able to setup your account to get that extra $10 off your bill

XfinitySeth

commented

37 minutes ago

to the conversation:

0

U

$10 credit missing and next bill will be higher

I got email from Xfinity saying that if I changed my autopay from credit card to bank account is could get a $10 discount. So, I logged in and made that change. That caused a payment to got through 3 weeks early, so that's a problem. Other problem is that when I look at projected next bill, it's $2

Question

U

@XfinityPeterH Called CSA, they ran some diagnostics and weren't getting the responses from the gateway, they were expecting, so they've arranged for a tech to come out Jan 7th, between 10-12pm. This may not be a localized problem with the gateway a

user_u1aaq0

replied

41 minutes ago

to the conversation:

0

U

Concerned about XB8 firewall settings getting changed on reset

This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and

Question

U

This was the comment which didn't carry over on the copy and paste below: Hello everyone, There was a problem on the Stream app for Newmax channel. Error has now been cleared, and the app should work properly. Please try the app again to view the

user_fas4d8

commented

46 minutes ago

to the conversation:

0

1

U

Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

47 minutes ago

to the conversation:

1

U

$10 credit missing and next bill will be higher

I got email from Xfinity saying that if I changed my autopay from credit card to bank account is could get a $10 discount. So, I logged in and made that change. That caused a payment to got through 3 weeks early, so that's a problem. Other problem is that when I look at projected next bill, it's $2

Question