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Promotion not honored
I joined Xfinity months ago for their internet, the promotion was I would receive a $200 gift card after 90 days of service and by remaining in good standard. When I called on Monday I was told to go into an Xfinity store to redeem the gift card. I did and the rep said they don’t disburse them that
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Your Home Network
user_yxxtyk Thank you for letting us know that you're not seeing certain channels in the Xfinity Stream app. My team will stick with you here until we figure this out together. Is your TV connected to your In-Home Xfinity network? Are you using an Xf
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
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Charged after Cancellation
I cancelled my internet services in late July, on July 21st, and turned in all of my equipment. My internet billing periods have been from the 10th to the 11th of each month, and I paid my July bill in June, meaning I would have gotten a prorated refund since I cancelled with over two weeks left in
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Billing
Support
Ticket Request # ECM0022113269 was closed when Barney (#7071) created the construction job Barney came out on 5/27/2026 at 1:00 pm and left this message: There is a Job for our ConSTRuSTion creW TO fiX This. IT will get fixed as soon as They Can GeT TO IT. is there a schedule? Job number? Do we know
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Customer Service
Hello, just following up to be sure your account has been taking care of. How's things going with your account?
Start date
Hi, looks like my service start date was much earlier than I was expecting. Can this be adjusted?
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Hey @user_needs_help, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience and feedback. Have you had the change to visit the local Xfinity Store to get issued n
Stolen equipment
We had equipment delivered to a rental house 2 weeks ago but it was stolen on our doorstep. Since then, we have spoken to rental company, the HOA, and attempted several times to contact an Xfinity agent. I really just need to know if this equipment can be replaced and if it will be an extra charge?
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Super...thanks for the quick reply
Nhl Center Ice Package
Will Xfinity be offering the NHL Center Ice package for the 2026 2027 season
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Hey there, @user_yx7ksj! Thank you so much for taking the time to reach out us here on the Xfinity Forums! I am very sorry to hear about the experience with the equipment, and being unable to retrieve the equipment due to it being stolen. I would be
Stolen Router
Hello, my router was stolen from outside my front door before we were able to bring it inside. How can I go about getting it replaced?
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Hey there, @user_5txcag! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with updating your payment method, it certainly is not what we want for our customers. Have you
Bill pay
I am unable to add a card to the account and I can’t find a number for billing. Nancy
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Community Best Answer
user_scd42o. Yes. The regular season usually starts in October. You can order by saying "NHL Center Ice" into your Xfinity Voice Remote, or by going online at xfinity.com/sports/nhl/center-ice.
Nhl Center Ice Package
Will Xfinity be offering the NHL Center Ice package for the 2026 2027 season
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Thank you so much for answering all the questions, I have access to a couple different ticket systems so can definitely investigate further. Knowing which ticket may have been opened is helpful to save a little time is why I initial asked. Answering
Not allowing me to login or make a payment
I’ve attempted to make a mobile payment over the phone, in store and on the app. However nothing is allowing me to even login or show anything. you guys accepted a payment from me on July 23rd, you applied the amount to the wrong account and not my mobile account. This was suppose to be being invest
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Stolen Router
Hello, my router was stolen from outside my front door before we were able to bring it inside. How can I go about getting it replaced?
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Customer Service
JH1950. Hello, and thank you for reaching out. First, I want to thank you for being a valued Xfinity customer for more than 25 years. I can certainly understand why you'd be frustrated after spending so much time trying to find a solution and not rec
Planning on leaving Xfinity
I've been with Xfinity over 25 years. I've spent countless hours adding up to days over the past couple of years talking to the retention team. They have been able to offer me something decent enough I felt okay to stay. But not this year. They want me to change my plan. I don't want to change my pl
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Incorrect Service and Billing Address
I am trying to update my internet plan and noticed the apartment number for my service and billing address is incorrect, however my current plan is active a my correct apartment. How do I change the service address to reflect the correct address without impacting current service
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Customer Service
Bill pay
I am unable to add a card to the account and I can’t find a number for billing. Nancy
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Billing
@user_oozfwu Can't get into email acct [Title Edited: "Personal Information"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, o
Can't get into Email [Edited]
Can't get into email acct [Title Edited: "Personal Information"]
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I am glad we were able to address your billing concern. Have a great day!
Billing issue
I am hoping someone from Xfinity can assist with a billing issue resulting from information I was given by an Xfinity representative when changing my plan. During my chat with the representative, I was offered an upgrade from my 1000 Mbps plan to the 1200 Mbps plan. The representative specifically t
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user_j2q23p,Thank you for reaching out and creating a new post. I hope you are doing well today. If you are still having trouble with the redemption, we can do our best to help. I ask that you reach out privately, so we can cover the details of your
dave and busters
Hello, Like the other posts I have seen, I am also experiencing the broken link to redeem the dave and busters code of the 10 dollar gift card. I had assumed that it would've been resolved 2 months ago via an email or an updated link. I was wondering if you'd be able to look into this since I would
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Hello, @user_uwknhg, and welcome to the Xfinity Community Forums. I can certainly understand how frustrating that would be, especially after setting up a new TV and finding that your live TV content is unavailable. If the Xfinity Stream app is indica
Streaming app won’t show TV GO
I got a new Samsung tv and can’t find TV GO. Nothing will play on live tv because I’m not at home on my home network.
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@SymmetricSpeedUser I wanted to check in here with you to let you know I hadn't forgotten about you. I've followed up in our direct message, when you have time to follow up there as I want to ensure you're able to review all the information before yo
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Xfinity sold me 2 Gbps symmetrical service but provisioned 2 Gbps/300 Mbps
On August 27, 2026, I ordered new Xfinity residential service by phone. Before agreeing, I specifically confirmed with the sales representative that the service would provide 2 Gbps download and 2 Gbps upload. The representative confirmed that symmetrical speed on Xfinity’s recorded line. I relied o
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