Xfinity Community Forum

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It’s took me an hour but I got it canceled today. They ended up offering to cut my bill in half which just made me even angrier. The fact that you can do that is ridiculous. That tells me you are making plenty of money by charging me half of what I

user_5ob748

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35 minutes ago

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Astonishingly terrible customer service.

never leave reviews but felt it necessary. My wife works from home so good internet is important to us. I could go on and on about all the problems I’ve had over the years, but I will just say I have had enough with their customer service. They have completely outsourced Overseas and to AI. You cann

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Xfinity mobile

I’m looking for payment options

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Devices

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user_7utiyy, hello there and oh no! Thanks for reaching out sharing your experience. I do apologize about that and would be highly concerned if I was in the same boat. Are you experiencing those challenges on Wi-Fi or through ethernet connection?&nbs

XfinityQue

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3 hours ago

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Internet too slow

I want to know why my internet is too slow after upgraded modem and got a promotion higher speed as before I had

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Cancel MLB Extra Innings

please cancel MLB Extra Innings

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Channels and Programming

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Hello @user_su17wb thank you for reaching out on our community forum, are you using the app on an android or Apple device? Also, are you still having this issue currently?

XfinityAbby

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3 hours ago

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Services like security, billing and other features have disappeared from my Xfinity app

A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m

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user_tperk The Xi6 wasn't designed to go further than 100 Mbps as that should be enough speed to be able to watch your recordings. What specific error/messages are you getting when trying to watch them?

XfinityShawn

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4 hours ago

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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@XfinityAmandaB why would xfinity give me a 100 Mbps box for a 4k TV when I have 1 Gbps internet service?

user_tperk

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4 hours ago

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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Same thing with me. Reset password and modem twice , paused it and I still receive the notice of how "Asus Zen Fone Live just connected with a strong signal (flex emoji). This is beyond annoying. Any ideas other than all of our neighbors

user_4f67e8

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4 hours ago

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A unknown device is connected to my Wi-Fi

A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?

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Stream saver bundle not activating Peacock or Disney

Hello I recently got the stream saver bundle and my Disney and peacock isn’t activating. Also I got the non ad version of HBO but when I signed up it gave me the ad version of HBO

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Xfinity Stream Website

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Hi @user_f6z5wo, I see from our amazing Xfinity Forums Expert @EG gave some helpful suggestions and articles to assist with your internet issue. Did you try any of the information given?

XfinityMelinda

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4 hours ago

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Internet not working

My internet hasn't been working all day.

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@XfinityAmandaB Is there another box I can get with a 1 Gig port? What is the WiFi speed for the Xi6? I just need to be able to watch the recordings on My DVR. I am getting errors and can’t play recordings.

user_tperk

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4 hours ago

to the conversation:

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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Streaming away from home

How do use xfinity stream away from home without using cellular data

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Xfinity Stream Website

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I just got Paramount+. I can't watch Landman - I have the exact same problem. Every 8-10 minutes it hangs and says "Something Went Wrong". Also does it when transitioning from commercials back to the episode. It happens on my X1 box, direct on my Sma

FrustratedInSeattle

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4 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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@XfinityOrlandoM @user_8ry4rs Thanks for reaching out to us, for security purposes Xfinity cannot change your Internet essentials plans to a different type of normal residential plan without consent approval from you either by text consent or e-mai

Again

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4 hours ago

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Howcan I bring back my Internet Essentials back?

How can I bring back my Internet Essentials back? Somebody switch it to more expensive Internet without informing Info. Thanks, Natalii

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Is there another box I can get with a 1 Gig port? What is the WiFi speed for the Xi6? I just need to be able to watch the recordings on My DVR. I am getting errors and can’t play recordings.

user_tperk

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4 hours ago

to the conversation:

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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Xfinity app doesn’t work on an Apple TV device. Bummer.

user_manavw

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4 hours ago

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$1 movie rental

I just needed some instructions on how to redeem it on the TV with the remote. I didn’t read instructions on how to redeem it when I redeemed it on the app

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@XfinityAmandaB The modem is Arris SurfBoard SB6190

user_tperk

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4 hours ago

to the conversation:

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

Question

user_tperk That is great, so you did confirm it is connected using the hardwired connection and rules out the wifi interfering. Next, I was able to check the box specs, and it does look like the port on the Xi6 box is limited to 100 Mbps. If you are

XfinityAmandaB

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4 hours ago

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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Hi @user_rg266w, thank you for posting on our Xfinity Forums Community platform! Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, and they haven’t been accepted. Comcast i

XfinityMelinda

commented

4 hours ago

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Bring back my NBC / WPTV Programming PLEASE

Please return my NBC / WPTV programming. I watch Kelly and Mark, my talk shows, soaps and Jimmy Fallon. What’s going on?

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@XfinityAmandaB the app says it is connected to Ethernet when the Ethernet cable is connected. I am not using an xfinity modem or xfinity internet service. I have my own modem, routers, and switches. Thanks

user_tperk

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4 hours ago

to the conversation:

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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