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Unlink peacock
We recently moved and I need my peacock unlinked from my old account
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Xfinity Stream Website
user_cxulu2, I'm sorry to hear you lost your device. Have you had a chance to try the steps listed by @DreamSayerZ? In the meantime, you can read about how to suspend your line or file a claim if you are certain it's been lost by visiting this link:
I have misplaced my Samsung Galaxy S25 Ultra..
You think I would be better prepared or learn from past mistakes, but I obviously haven't. Recently I have misplaced phone and now it is dead. When I call it it goes straight to voicemail. I tried logging into my google account and to no avail cannot get around not being able to remember the passwor
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Hello Again, I am experiencing a severe upload speed bottleneck on my XB10 gateway. I have my Mac Mini M4 Pro connected directly to the 10G port on the XB10 using CAT 6 Ethernet cable capable of 10G speeds. My internet package should be at 2GBP
Requesting a Firmware Re-provision for XB10 Gateway
My XB10 gateway is experiencing severe upload packet drops at standard MTU1500. Can someone at Tier3 audit PLEASE check my rate codes and re-provision the FDX bootfile to my modem. (XB10 CAT6a patch10G port straight to Mac-Mini M4 pro 10G port) Issue is MTU1500 brings my upload speeds down to single
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Unfortunately, there is an electrical problem with our home. It appears that between 13-18VAC electrical voltage is leaking onto our home's ground wire, which is bonded to the ground block at the coaxial cable entry. Due to this, the coaxial c
Arris S33 Cable Modem - Intermittent Xfinity Internet Service, Then None at All
We've got (allegedly) 2Gb service to our home here in Northern California. We own an Arris S33 cable modem, which supports up to a 2.5Gb connection speed. It's connected to an eero PoE Gateway and a 3-node eero Pro mesh network. It's worked great for us for most of the last 7 years here. Unfortunate
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Ghost Porting Issue? Newly transferred phone line from ATT to Xfinity now active and being billed by both carriers!!!
I switched a phone line from ATT to Xfinity a week ago and was assured that everything was completed in the Xfinity store. We even verified the phone line was transferred and active on the Xfinity mobile network via physical SIM card into an iPhone X. However, the old iPhone 7 with physical SIM is s
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Devices
Website is Terribly Slow!!! Oct 2026
Why is the INTERNET PROVIDER'S website SLOW?
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Sign-In and Account Management
Log in issues
Every time I try to log into my Xfinity account, both online and on the app, an error occurs and it won’t let me proceed with doing anything. I have no ability to access or manage anything within my own account. I am the account holder. It’s in my personal name at my home address. So why is this occ
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Sign-In and Account Management
(Had to spend an hour, or so, to calm down before I sent this.) I subscribed to NHL Center Ice a few days ago to specifically watch Wild games, then discovered I couldn't watch the game tonight due to 'regional restrictions.' Spent an hour wit
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Repairman came, he was stumped. Gave me a new gateway, ran new coax outside, ran his tests, called in… no luck. Told me he was going to talk to the head technician or like. Two weeks ago, I’ve heard nothing. But I did find something I didn’t know… I’
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Xfinity Mobile Billing and Customer Service Complaint !
FORMAL NOTICE OF DISPUTE I am submitting this complaint after months of unsuccessful attempts to resolve an Xfinity Mobile billing error involving more than $12,000 in international roaming charges, along with additional issues involving an Apple Watch shipment, interruption of my mobile service, re
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Plan
Connecting third party modem
I have tried everything, even calling your phone support line, but cannot get a live agent. I am trying to connect a new cable modem with CM MAC 38AD2B3E9B24 to my account. The Xfinity app claims that the MAC is not defined. How can I get assistance?
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Internet outage
Internet has been out for almost 12 hours and I've been trying to reach someone about the issue and I can't get a person. Every avenue, calls and the chat system, say they won't route me to an agent because of the active outage. But no outages are reported anywhere else around me and only my house s
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Customer Service
Hey @Sp3cTR3, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account and services. Please send a direct message by clicking the chat icon in the upper right corner of the p
Request for escalation, recurring packet loss / suspected Xfinity plant issue
I’ve contacted Xfinity multiple times regarding recurring Internet packet loss every 6 mins and 5 secs. Technicians (around 9 ot 10) have visited but the issue remains unresolved. I have now isolated the problem using continuous wired Ethernet tests. During the recurring event, my XB10 gateway (10.0
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user_asek81 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. W
Orange light, WiFi not working
My home box has been blinking orange for a week and unplugging/ restarting won’t work. I’m a good customer I was wondering if you can help me and also some sort of financial compensation. Thank you
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Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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Xfinity Stream Website
Hey there, @user_8628f1, thanks for reaching out through Xfinity Forums regarding your mother's account. I know how important it is for your mother's account to stay connected as I am the same way with my mom. Were you able to get a tech scheduled to
Elderly mother 90yo has problem with phone,internet and cable ,has to wait 3 days for tech. Extremely worried with no phone
Tried reboot and phone support can not get it to work. 3 day wait is really unacceptable for a 90 year old to not have a phone
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My home 77020 connect
I can't connect to my TV no Internet connection on exfinity
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Devices and Equipment
Hi there, @user_9vjhjv! We are glad to further help with accessing your account. I understand that can be frustrating when you can't use the self service options. I like those too! Have you made any recent changes to your account or plan? Is this hap
XfinityRay
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Log in issues
Every time I try to log into my Xfinity account, both online and on the app, an error occurs and it won’t let me proceed with doing anything. I have no ability to access or manage anything within my own account. I am the account holder. It’s in my personal name at my home address. So why is this occ
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