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Moved here.
Cancel Internet Service
Hi, I would like to cancel my internet service/account, effective immediately (or end of billing cycle, if that's easier). Thank you
Question
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Cancel this plan
Like previous customers and John Oliver’s expose of this swarmy practice, I just want to cancel my plan. To be legally crystal clear: I have switched internet providers and am requesting immediate cancellation of my Xfinity internet service. I do not need assistance troubleshooting or changing my pl
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Request: Gigabit x10 availability check and site survey
Hi, I'd like a Gigabit x10 availability check and site survey for my service address. My 1.2 Gig plan is limited to 35 Mbps upload because my node hasn't been upgraded, and I need much higher upload. I'm new here and don't see the direct-message option, so could an Xfinity employee please message me
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Service issues for months
I’ve had continuous service issues for the past three months. I’ve called in numerous times, been escalated to the top tier of tech-support, had multiple visits to my house. I really thought I had gotten through to someone the last time I spoke to a supervisor. They said they were sending out a tech
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Moved here to Billing.
Bill assistance plan
I owe a lump sum and I have equipment to return to xfinity they have me on house debt for a past due debt that already went to collections can u help me that I can pay in installments to cover my balance and get my services on and debt removed from my address
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@XfinityDemitrius How is that "awesome" ???
Running a Netgear nighthawk CAX30- unable to connect to 957 MHz SNR/MER 0.0 dB
I began having intermittent internet outages and noticed the downstream light flashing on my router. I logged into the amin website and noticed the event log had a ton of Code 21 MDD Timeouts, Event Type Code 1. The downstream channel power levels were normal, but I noticed the downstream OFDM Chann
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I feel like this is going to be a waste of time because I tried this on Reddit & didn’t get anywhere whatsoever. It was worse & more of a headache.
Xfinity Can’t Find My Mobile Account?
I have Xfinity mobile. My phone works. I use it everyday. I moved & transferred my service. I went from traditional home service to a community with bulk services. It was a headache. And over the course of 2-3 months, my Xfinity account was spilt into multiple “temporary” accounts. My mobile account
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Diamond Customer - Unresolved Xfinity Stream Issue and Support Complaint
I am a Diamond-level Xfinity customer requesting assistance from an Xfinity employee and escalation to technical support. My new Samsung TV cannot load Xfinity Stream content. I have received errors SDI 0001, TVAPP-0001, TVAPP-00500, and TVAPP-00611. I spent 1.5 hours troubleshooting, followed by an
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Accessibility
Yes same here. Been a problem all day.
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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I am getting a blank screen when trying to watch Disney+
We watch Disney+ most nights. After an outage today I get a blank screen when connecting to the Disney+ app. I am able to connect to other apps. The problem is only with Disney+. I have tried all the usual steps (restarted everything). Does anyone know how to fix this or how to get customer support?
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X1
If you have an X1 cable box or XUMO streaming device, you can sign up for Paramount+ by following these steps: Press the Xfinity button on your remote. Select Apps. Select the Paramount+ tile. Note: You can also say “Paramount+” into yo
I added Stream Saver, can I cancel non-Xfinity Nexflix now?
I added the Stream Saver with Netflix and Apple+ (also Peacock), both of which I was paying for separately outside of Xfinity. What's the process of switching over so I don't lose these channels? Will I keep my profiles? Thanks. Jeff
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Terrible customer service
I ordered a cell phone on Sept 18th, still hasn’t been shipped..I’ve called 7 times in the last 3 weeks only to be told wait a few days to hear something and don’t hear anything. They don’t return calls or anything
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Customer Service
Thank you. Done! Looking forward to resolving this.
Intermittent MoCA connection problem
Hi, I use Trendnet MoCA 2.5 adapters. Coax wiring in my house is fairly new with the exception of one stretch of cable going to one room, it's older but has been working ok. I have a PoE MoCA filter in place. All splitters are MoCA-rated to 2.5ish ghz. And there aren't many splitters, mostly home ru
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@user_e7p54s. I’m sorry for the confusion and inconvenience. I understand you were told the equipment would be delivered on your move-in date of 10/30, but you've now received a FedEx notification showing delivery today. Since you're still in a
Internet Kit
I signed up for internet service and was told by an agent that it would be delivered the day I moved in, I get a notification from Fed Ex that it will be delivered today im still in another state, I don't move into this apartment until 10/30 was told it would be delivered the day i move in.
Question
Bill assistance plan
I owe a lump sum and I have equipment to return to xfinity they have me on house debt for a past due debt that already went to collections can u help me that I can pay in installments to cover my balance and get my services on and debt removed from my address
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Billing
@user_474okh Hello, I signed up for services on June 9th and have been using the service since then and always paid my bill on time. When i signed up I was told by my representative that I would receive a $200 visa gift card for signing up for the
$200 visa gift card
Hello, I signed up for services on June 9th and have been using the service since then and always paid my bill on time. When i signed up I was told by my representative that I would receive a $200 visa gift card for signing up for the service. I have tried several times to receive my gift card to no
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Two accounts at one address
I am moving into an ADU on a property that already has an Xfinity account and home internet. The internet signal does not reach the ADU and so I am wondering if it is possible to set up a second account and pay for a second router at the same address?
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