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$100 technician fees charged for Xfinity fixing their connection
For the third time after setting up WiFi/television it mysteriously stops working until the technician comes and fixes it for the $100 fee. The second time I set up WiFi and cable it was working for a day then stopped all of a sudden just so they can charge $100 extra. This is a money grab and a rip
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Billing
Billing Dispute: Unauthorized Plan Upgrade Sent to Collections.
I am writing to request an escalation regarding an unauthorized plan upgrade and a wrongful collections action with IC System. Background: I was a long-term customer on the Internet Essentials plan ($29.95/month). For reasons unknown, my plan was unilaterally upgraded to the 'Connect' tier and recie
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Perfect, we look forward to chatting with you!
Tenure Bridge Request - Accidental Second Account
Hello, Please help bridge the tenure from my old account to the new one so I can get your rewards back.
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Thanks! I just sent it.
Tenure Bridge Request - Accidental Second Account
Hello, Please help bridge the tenure from my old account to the new one so I can get your rewards back.
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Profiles missing on my Xfinity App
I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?
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Xfinity App
Accepted Solution
Hello @user_w19z6m, thank you for taking the time to create an official post. Our team would need to take a closer look at your account to determine if the reward status can be transferred. Please send our team a direct message with your full name, t
Tenure Bridge Request - Accidental Second Account
Hello, Please help bridge the tenure from my old account to the new one so I can get your rewards back.
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Hello @user_mtw3au thank you for reaching out on our Community Forum! I can take a look at the account to see what your future billing looks like. Please send us a direct message with your full name and address so that we can assist you further. To
Loyalty Program
I just received an email saying this: Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 2, 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" c
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user_95kk7n, I'll be glad to review your local network issues further. Regarding the service interruptions, there can be a few reasons they occur. Ideally, we do our best to let customers know when we have planned maintenance. There are times, howeve
Internet Service Issues
I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans. Also,
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Loyalty Program
I just received an email saying this: Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 2, 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" c
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Billing
Moved to Email since this has nothing to do with Accessibility/disability.
can you restore my mailbox to a date before my custom folders were emptied?
unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.
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I hope this helps someone. Make sure your modem is provisioned and synced to your account. Once you have confirmed this, go to your xfinity app and reactivate your modem. When you do this, it will ask for the CMAC# if you have a Gateway modem (its un
10.0.0.1 admin tool [Edited]
Whenever I try to access the admin tool via 10.0.0.1 it doesn’t work and tell me to go to the Xfinity app. Whenever I go to the Xfinity app and go to advanced internet settings it’s always blank and never ever loads.
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Accepted Solution
Tenure Bridge Request - Accidental Second Account
Hello, Please help bridge the tenure from my old account to the new one so I can get your rewards back.
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Sign-In and Account Management
@Again Thanks for your reply. I had cleared cookies, etc. However, I was just able to log in with Firefox, so whatever was wrong seems to have righted itself. I do wonder if the Yahoo message displayed in Chrome points to the problem. I've set Fir
login failure
This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Refer
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@tucsonblonde I'm sorry for your frustration with this. The migration certainly hasn't been popular and because of that it has become optional at this time. Just for information sake, did you try setting up a third party email app like Thun
Continual errors trying to use third party apps with this Frankenstein situation between Xfinity and Yahoo
Your forced Comcast.net → Yahoo Mail migration has turned my inbox into a 17,000‑email dumpster fire. I’ve wasted hours trying to clean it using Yahoo‑compatible tools like Clean Email, only to get `NO [AUTHENTICATIONFAILED]` errors despite using a fresh Yahoo app password and the correct `imap.mail
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@XfinityDuron Direct Message has been sent!
Duplicate Xfinity Account
I created my Xfinity account back in June of 2025. When I created my account the system decided to be super helpful and switched the address to be 1 digit off (2030 vs 2020). That same day, I got on the phone with customer service to make sure that my account switched back to the correct address. Th
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Phone delivered to an incorrect address
Phone delivered to an incorrect address. Poor customer support. On Feb 12, 2026. I received a promotional email from Xfinity that could save me money in purchasing an iPhone 17 pro. I followed the steps described to complete the purchase. Everything was going well until I was checking out my shoppin
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Customer Service
Good evening user_o0c0nt, and thank you for joining us in our community for help with your Xfinity Mobile purchase! More than anything we appreciate you joining the Xfinity Mobile family, so I want to help ensure as well that you get the device you o
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Phone delivered to an incorrect address
Phone delivered to an incorrect address. Poor customer support. On Feb 12, 2026. I received a promotional email from Xfinity that could save me money in purchasing an iPhone 17 pro. I followed the steps described to complete the purchase. Everything was going well until I was checking out my shoppin
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