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Exterior line relocation survey
Due to construction at my house, I need to schedule a Line Survey / Construction Work Order. How do I get an appointment?
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Customer Service
@user_opzl65 Thanks for reaching out to our team for help with your connection. Just to confirm you have a connection but the upload to Cloudflare is slow. Are you having any other connection or speeds issues not related to Cloudflare?
Large HTTPS uploads to Cloudflare fail on my connection; please escalate to network engineering
Hi, Since at least September 22, large uploads from my home connection to any site hosted on Cloudflare fail mid-transfer. I've isolated it to the route between my Xfinity connection and Cloudflare, and I'd like it escalated to your network team. A modem reset or speed test won't show it, because do
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@user_vwwnzp This is definitely not the experience we want for our valued customers, and I would love to see if there is anything we can do to help you receive the other card. Please send our team a direct message with your full name and addr
Current customer
We have been a customer for over a year with internet. We switched to the mobile service traded both of our phones in and bought 2 iPhone 17pros. Upon doing so we were told we would be receiving two rewards 90 days after our service. We received one and now being told the other reward is not going t
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Hi @user_7opjzr, Thank you for following our Xfinity Forum Guidelines and creating an official post. We do all we can to keep the conversation as public as possible until it is absolutely necessary to move to direct message. It just helps
Need Assistance - Reaching Support Regarding Account & Device
Hello, I am trying to reach an official Xfinity representative to assist me with a device and account inquiry, as I am currently having trouble connecting with an agent through the Xfinity Assistant chatbot. Please send me a direct message so I can provide my account details securely. Thank you!
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@user_ezs61k, Thank you for your comment. Sorry to hear you’re having trouble activating your Peacock subscription. I can understand how frustrating that can be, especially when you’re ready to watch your favorite movies and shows but can’t access th
Peacock Subscription Activation Error Code: PPG_0017_b8481b7
I continue to try to activate my peacock subscription that is offered through my Xfinity plan, however, I continue to receive an error message saying: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_b8481b7 However, on the Xfinity webpage: https://www
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Good morning @user_0eeory, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with pixelation, but you have come to the right place for assis
Pixilation issue
Xfinity recently performed line replacement in my neighborhood. Ever since our service was turned back on, all 5 tv’s in my home have unwatchable pixilation. I have completed all digital resets and checked physical connections inside. The signal levels from the new street lines are clearly out of sp
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user_sruhx2 Hello! Thank you for reaching out. We are sorry to hear that you are having trouble using the Xfinity App. Are you receiving any error messages when you try to access your rewards? Have you already tried uninstalling and reinstalling the
Xfinity app doesn't work and xfinity rewards won't load
For the past few months my xfinity app has not been working and I can't access xfinity rewards on web browsers or the app
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Official Solution
Hi @sfogel2,Love the suggestion! Our team can always submit ideas on your behalf. With that being said, this idea was previously suggested. The team decided that this is effort is currently not in scope as they are working on some other exciting thin
Please add ability to protect from deletion a program on DVR
Hello... i'd like the ability to protect a program on DVR. This would be an additional option when you select a DVR item, on the same context menu as the Delete command. Reason: Sometimes I want to save a program from accidental deletion. A lock icon next to the program would indicate that it's prot
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user_jhqlo0 Hello! Thank you for reaching out. We understand you own the phone now. Did you purchase it from a third party? That would really be the only reason you would have had to contact Xfinity Mobile to request a device unlock. We are only able
Device Unlock CHAOS
I really really dislike u guys. I want my device detached. never had an account. I am the legitimate owner of this phone. I have never had an account with Xfinity. When I called to request a device unlock, the support agent mistakenly linked my personal phone's IMEI to my roommate's unpaid account d
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We certainly don't want you to feel like we are putting you off, and are happy to assist. We do need the account information in DM to locate the account to help get everything sorted as quickly as possible. When you have time please send us a direct
Autopay
I’m wondering why Xfinity can break their own policies. I was just charged my bill on a card that wasn’t set up for autopay. The only reason it was there was because of refunds. Now, a few months ago, I got a new card. The system wouldn’t let me change my autopay to it but I figured if it was there,
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Hello
https://www.xfinity.com/support/articles/determine-blocked-ip-address
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Customer Service
Just advice where exactly to continue...(send link).
Install charge on my new order
How do I air a discrepancy regarding a missing $25 credit and an un-notified $100 install charge on my new order #1001975408092062. Can an official agent help me?
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Large HTTPS uploads to Cloudflare fail on my connection; please escalate to network engineering
Hi, Since at least September 22, large uploads from my home connection to any site hosted on Cloudflare fail mid-transfer. I've isolated it to the route between my Xfinity connection and Cloudflare, and I'd like it escalated to your network team. A modem reset or speed test won't show it, because do
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Customer Service
YouTube TV app keeps changing Playback area
I recently changed my router to one provided by Xfinity. I have the YouTube TV app on my smart tv. Since I've changed my router, the playback area keeps changing from my original area before the router change. I can change it to my original playback area but after a week or two, it changes to the ne
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Your Home Network
user_l28ekg, it does sound like it may be a profile issue, but I'll need to dive in to know for sure. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right co
Unable to Access Xfinity WiFi Hotspots Despite Active Internet Subscription
Hello Xfinity Support, I currently have an active Xfinity Internet subscription, but I am unable to connect to Xfinity WiFi hotspots using my Samsung Galaxy S26. Whenever I try to connect to the "xfinitywifi" network, I am redirected to the NOW WiFi Pass login page, where I receive the following err
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@user_6ched6 Thank you for taking the time to reach out to us here on our Xfinity Forums! Our team would love to help you with getting something set up with your local team to discuss the line relocation. Please send our team a direct message with yo
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Exterior line relocation survey
Due to construction at my house, I need to schedule a Line Survey / Construction Work Order. How do I get an appointment?
Question