Xfinity Community Forum

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This new format is horrible and insanely frustrating. Echo the comments about the favorites channels. Super frustrating to dig through to get to your actual recordings and now there’s no smart resume and when the system randomly kicked me out while

user_79p27d

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23 seconds ago

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

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If you wouldn't mind taking a look to be sure everything flowed through as it should've, that would be appreciated. I updated both my internet plan as well as my tv plan. Let me know what you need to do so

AdamF1314

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47 seconds ago

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5 year locked in internet price?

I just upgraded my internet to the 1 gig service with the locked in price of $60/month for 5 years. I got the confirmation email for the changes, but I don't see the discount reflected? Can you advise?

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user_luvpqe Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityTommy

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2 minutes ago

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I have a cable wire that still hasn't been buried. This is since August 24, 2026!

The technician serviced my internet and cable on August 24th. I was told that the wire would be buried in my yard within 2 -3 weeks. This still has not happened!

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I need to cancel my nba league pass

I want to cancel my nba league pass

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Channels and Programming

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That’s completely fair. If the Samsung app is where you normally watch, having Favorites available on other devices doesn’t really help you there. I can understand why losing a feature you regularly used would make the new experience feel

XfinityMarcus

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4 minutes ago

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Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)

Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred

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AdamF1314, thank you for reaching out through Xfinity Forums. We bill 30 days in advance, so it may take a billing cycle before you see the price change. Anything you over pay will be applied as a credit on the next billing statement. Let us know if

XfinityAngie

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5 minutes ago

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5 year locked in internet price?

I just upgraded my internet to the 1 gig service with the locked in price of $60/month for 5 years. I got the confirmation email for the changes, but I don't see the discount reflected? Can you advise?

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DP

@user_m7wf5i It's been working great for me - I've been using it for several weeks now. A little tricky getting used to the interface at first, but you get past that.

DAN.PET

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6 minutes ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

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Yes, we can take a look, @user_0h5k6x! Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us: 1-Click "Sign In" if necessary. 2-Click the "Direct Messagi

XfinityFrank

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7 minutes ago

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Unable to Access Billing Information and Xfinity App

Hello, I can sign in to the Xfinity website, but whenever I try to access my billing information or account details, I receive an error message saying "Something unexpected happened." I'm also unable to sign in to the Xfinity mobile app. Could you please look into this issue and help me resolve it?

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user_9gjdu9 I'll be happy to take a closer look at this for you. To do so, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click th

XfinityDemetrise

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9 minutes ago

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when will my cable wire be buried??? 34117

Florida Power and light have buried the electric wires, they are here today to remove poles. They are [Edited: "Language"] off XFINITY still has not buried the WI-FI cable. When will this be done???? [Edited: "Personal Information"]

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Dear Xfinity Support Team, On October 30, 2026, I was unable to access my email from my home in Philadelphia, PA 19122. Because of the service issue, I missed my scheduled AWS Certified AI Practitioner exam. I’m asking AWS to let me reschedule and wo

user_myjeyh

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10 minutes ago

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I need to email customer support

I need to help from customer support have to have a code added to my account

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No XFINITY personnel have been in our area, Florida Power and Light is waiting for them to bury the Cable lines so they can remove the poles. Literally waiting out in the street.

user_9gjdu9

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11 minutes ago

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when will my cable wire be buried??? 34117

Florida Power and light have buried the electric wires, they are here today to remove poles. They are [Edited: "Language"] off XFINITY still has not buried the WI-FI cable. When will this be done???? [Edited: "Personal Information"]

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Damage claim for customer-owned modem due to verified network damage.

Need to file a damage claim for customer-owned modem due to verified network damage occurring on 10/30/2026.

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Customer Service

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user_9gjdu9 Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Have you recently had a tech out to your home? If so, did they set any expectations with the exposed line in your yard

XfinityDemetrise

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15 minutes ago

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when will my cable wire be buried??? 34117

Florida Power and light have buried the electric wires, they are here today to remove poles. They are [Edited: "Language"] off XFINITY still has not buried the WI-FI cable. When will this be done???? [Edited: "Personal Information"]

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Our team would love the opportunity to discuss those options with you and make any requested changes to your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a

XfinityBradM

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15 minutes ago

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Changes to my account- poor customer service

I have been trying for 2 1/2 hrs on chat to change my services. I talked to three people and was disconnected all three times. With the second person I talked to, I made it all the way to accepting the changes, and I went back to tell the rep and she had disconnected me. Each of those reps came up w

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5 year locked in internet price?

I just upgraded my internet to the 1 gig service with the locked in price of $60/month for 5 years. I got the confirmation email for the changes, but I don't see the discount reflected? Can you advise?

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Customer Service

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Can't access Free Week of BritBox

The menu shows Britbox as being free this week starting today but when I try to view them there is no access.

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Channels and Programming

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Hello @westsideschl1, and thank you for reaching out here on our Xfinity Community forums. I can understand how having the sound repeatedly cut out during recordings of The Voice and America’s Got Talent would interfere with watching those prog

XfinityCliff

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16 minutes ago

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NBC AGT & The Voice Sound randomly disappears in recordings.

Recordings on NBC every week of The Voice & AGT the sound disappears for seconds every few minutes. No other NBC programs or any other programs on any other channel do this.

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user_mrjq2y Thanks for creating a post. You should be able to have your personal information updated through a request in our Privacy Center if you're the account holder. If it is a correction to the name listed on the billing statements, my team can

XfinityThomasD

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20 minutes ago

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last name incorrect

How to get incorrect spelling of last name corrected on mailed billing statements?

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We know this feature is game changing, no pun intended, for keeping up on Saturdays. I remember the days of having my laptop, phone and TV up just so I wouldn't miss a moment, @tlgjr8. The team was very excited to release this feature, and while ther

XfinityJustinM

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21 minutes ago

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Issues with Multiview

Multi view appears useless in Chicago area. I have tried to access it 10 to 12 different times with no games ever being available to multiview. I thought tonight with five college football games, two major league, baseball games and tennis at the U.S. Open Maybe there would be something available bu

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dkd Happy to check on the options. That is something that is generally based on the local market restrictions. The process takes a bit of time to investigate, but let's get this figured out. Could you please send our team a direct message with your f

XfinityTommy

commented

21 minutes ago

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underground Comcast cable

Can I request to have my Comcast cable moved underground at my home?

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