Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (503.2K)
Billing error
Hello, I need help with a billing error and closing a duplicate account.On May 12, 2026, I changed my internet plan to a cheaper one at my address: [Edited: "Personal Information"].Instead of updating my existing account, the system accidentally created a brand new duplicate account. As a result, I
Question
•
Your Home Network
Thanks. The only Apple product I have is my iMac desktop. I don't have an iPhone or an iPad. My phone and tablet are Samsungs. As an aside, did you know that iPhones/iPads use many Samsung parts? Anyway, I still can't add my Comcast email to my newe
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bill from prior address
I'm trying to view statements from a prior address that is linked but inactive. Searching through prior posts, it seems like there were others in this situation but no solution that I could find. Any help would be appreciated. I moved a little over a month ago, and would like to download the May and
Question
user_xfbnll thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some trouble with calls on your landline. Is this for all numbers or a specific number? Are you receiving a dial tone?
Home phone not working
Can't receive calls and when I try to call out the phone goes dead Have rebooted the modem
Question
I agree. Verizon has them both and for less money!
NFL Network/NFL RedZone
Longtime customer. Just wanted to let you know that if NFL Network/NFL RedZone are not available in the next month or so, I will be cancelling and switching. Thanks!
Question
Low hanging Comcast wire
I recently had a storm in my area, which is Park Forest, Illinois, which knocked out a lot of power and Internet. My Internet is still down. But that’s not the issue. I have a wire hanging from my house and there is a tree laying on the wire in fact, it is very low to wear. Children can be near it.
Question
•
Getting Started
My peacock shows activated on my xfinity account but there is no subscription in my peacock account
I have been trying to get this peacock account activation process to work for a few days. Originally it showed activated within xfinity but no subscription showing in peacock. So I deactivated it and tried to connect again but continuously got the error message in peacock "your xfinity account is al
Question
•
Customer Service
https://forums.xfinity.com/direct-messaging
Went to the store today to work on reducing my monthly bill. I had my monthly charges reduced; however, my next bill due on August 10th, is still showing the old amount. Why?.
Question
•
Channels and Programming
I am so far past unhappy, the light from unhappy will take a hundred lite years to reach us. All I'm trying to do is switch my wifes line from Xfinity to Verizon. They knew that, but didn't give me a transfer pin. After 4 HOURS on the ph
Xfinity mobile
I am not happy with my xfinity mobile the customer service ppl don't know what they are doing and I have called 5 times to resolve my issue and still nothing very poorly customer service
Question
Bill from prior address
I'm trying to view statements from a prior address that is linked but inactive. Searching through prior posts, it seems like there were others in this situation but no solution that I could find. Any help would be appreciated. I moved a little over a month ago, and would like to download the May and
Question
•
Billing
This issue was resolved after I got in contact with Comcast's corporate escalations team. Thank you to everyone involved.
Xfinity support accidentally cancelled my internet purchase order and cannot offer it back
Over the past couple of weeks, I have spent an excess of 10 hours on call with various support personnel but to no avail. While attempting to fix an issue with roaming service of my brand new Mobile Select line, the technical support agent "accidentally" (as per her verbiage) cancelled my home inter
Question
elv1997 Thank you for letting us know you are running into issues with your Peacock subscription. Let us get you back into private so we can see what happened. If you could send our team a direct message with your full name, the name listed on
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
Question
@user_mn22z7 The idea with a discounted, introductory rate, a new customer will be able to experience the service, see the quality and reliability, and also the value of it, so they would be happy to pay the normal rate. We do value our existing, loy
Requesting Promotional Rate Renewal - Existing Customer
Hi! I’ve been a loyal Xfinity customer for two years, but my promotional rate just expired and my bill went up from $55 to $95.03. I’m looking at Tmobile, who is offering $50/month. I’d prefer to stay with Xfinity so I don't have to swap equipment, but I can't justify paying this higher price. What
Question
Hello sharonmorse! Can you provide some detail on what trouble you're having with your email or how you normally check it?
Not getting emails
All of a sudden, I’m not getting emails . I get a message that imap Comcast’s password is needed. I tried my Comcast and xfinity pe but none work
Question
"Temporarily" Blacklisted
Hi: I have a Comcast email address, although I am no longer a Comcast customer, and keep getting a "Temporarily blacklisted IP address" error message. I run Linux Mint and Thunderbird as my email Client. I have had this problem, consistently, over the last year. It lasts for a few days, and then it
Question
•
Does it seem to only be with this network, or have you noticed any issues with other channels as well lately? Have you also checked if similar issues happen if you try to stream the channel on the Xfinity Stream app?
TV Freezing on rays baseball games
Multiple times a game picture freezes on rays.tv. Restarts on its own. Sarasota FL. SONY smart tv Suggestions appreciated
Question
Concern moved here to the Customer Service help section.
Unable to activate Peacock Premium
I received an email telling me I qualify for a Premium Peacock subscription. I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer. I got limited Peacock acccess when I added a Flex stre
Question
user_jn4fyi I'd like to review the account so I can determine whether or not your equipment needs to be returned. Certain locations require the equipment to stay on premise. Please follow the steps above to meet me in a Direct Message so I can collec
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Thank you for reaching out to our team here about that latency issue. If you are still experiencing those issues we will be happy to look further into that from here. Are you using an Xfinity modem with your service?
XfinityJohnG
commented
3 minutes ago
to the conversation:
0
0
Terrible latency after Xfinity maintenence on 07/22
I'm hoping someone from Xfinity can help get this escalated because this appears to be a routing issue rather than a problem with my equipment. Recently, my latency to servers in Dallas, Chicago, and other central/eastern locations suddenly increased by roughly 20–30ms. Dallas used to be around 30–4
Question