Xfinity Community Forum

user_ru93fb Good morning, and welcome to our Xfinity Forums! We appreciate you taking the time to reach out to our team for assistance with your recent change and services. It can be extremely frustrating not receiving the services you thought you si

XfinityKassie

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24 seconds ago

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Wrong information given

How can I get help with totally being misled by Xfinity employee ([Edited: Personal Information], asst manager at Hanover. Pa Xfinity store)? Guided me to drop Triple Play (lose home phone) to save what she said was $50 monthly but not lose channels on cable. In fact she said I would gain Hulu. Orig

Question

Thanks for the link. But if the contract lapsed at midnight, why did the channels cut off in the afternoon? And why was there no warning either from Comcast or the Scripps stations? Greedy companies, arg.

user_cmp119

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21 minutes ago

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Scripps just cutoff in the middle of a prime time program

WHat the heck is wrong with you people? You just turn off a station (Scripps ABC) in the middle of a prime time show!!!!!! ANd post some stuppid messasge saying you couldn't negotiate a reasonable price. Is thsi the way Trump is goign to eliminate broadcast TV ? By his rich buddiues buying the stati

Question

@user_t1e2zs Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how frustrating this must be, and I am happy to help you with getting a ticket opened to investigate this further. Please send us a DM t

XfinityBillie

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22 minutes ago

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Sprinkler pipe damaged by fiber installation

Sprinkler pipe damaged by fiber installation for my house in FL. Please let me know how to provide more details.

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Global Travel Pass

I have purchased the global travel pass two days ago and have not been able to use it. I am currently abroad and have not had any service since I have been here. I have been trying to contact xfinity for support over the past two days and I keep getting the notification that no agents are available.

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Customer Service

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There was a known issue for our customers when trying to activate services that were included with our gigabit+ streaming service, however that issue was resolved. If your ticket was related to that issue, that may be why it was resolved. I'm sorry f

XfinityPaula

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24 minutes ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Yes...we need our channels back. This is a major network in Detroit.. ABC. And I do expect a credit also. We pay a premium price for our subscription.

user_f7ncc1

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32 minutes ago

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Scripps programming cancellation

I will expect a refund on my monthly tv bill if you do not get these channels back. They are only channels I watch anymore. Please make some kind of deal with them!!

Question

@user_ihkvzv Thanks for reaching out to us, if you log into the Xfinity app or use the link above you should be able to review the last 12 months of statements

XfinityOrlandoM

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38 minutes ago

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Access old statements

Is it possible to look download statements older than 2024? I would like to download my statements from June 2022 to February 2024.

Question

@user_e438of I’m sorry to hear it has been a month for your refund. Our team is here to help. We are limited with mobile accounts, but we will help you get a resolution to your mobile account concerns. Can you tell us more about what the refun

XfinityKei

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45 minutes ago

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It has been a very long time now.

This is regarding Xfinity mobile. It has been over a month since they said I will receive the refund on my card and they have yet to fix the monthly bill. It's getting to almost a full year of service and I've been getting the runaround several times from the agents; promising a supervisor will call

Question

@scammerhater Thanks for reaching out to us, we do apologize for any inconvenience you're having with your monthly billing. The Xfinity app is a great tool to view your detailed monthly billing as you can open up the PDF file of the bill and

XfinityOrlandoM

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59 minutes ago

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Overcharge without explanation

Xfinity overcharged me $30 on the month of January 2026, it doesnt even included how i came up with that amount. So I contacted them, they gave back $30 as a “credit” . surprisingly, the $30 amount is just carry over to the next billing cycle. So it all adds up. They never resolved this issue

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No more NBC

Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity

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Channels and Programming

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NHK suddenly removed without notice on March 31 2026

Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials

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Channels and Programming

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Wrong information given

How can I get help with totally being misled by Xfinity employee ([Edited: Personal Information], asst manager at Hanover. Pa Xfinity store)? Guided me to drop Triple Play (lose home phone) to save what she said was $50 monthly but not lose channels on cable. In fact she said I would gain Hulu. Orig

Question

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Customer Service

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It's not ABC the network, it's the affiliate's owner Scripps. They own different affiliates in different markets. In some it's ABC, in others it's NBC, CBS, or Fox. Some of their channels are independent. Sadly, this one might be a long one. https:

1225

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4 hours ago

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Scripps just cutoff in the middle of a prime time program

WHat the heck is wrong with you people? You just turn off a station (Scripps ABC) in the middle of a prime time show!!!!!! ANd post some stuppid messasge saying you couldn't negotiate a reasonable price. Is thsi the way Trump is goign to eliminate broadcast TV ? By his rich buddiues buying the stati

Question

If you purchased DSN on the MLB website, you have to activate it in the MLB app and watch it in the MLB app on a smartphone, smart TV, or Roku. The annual subscription available online is for streaming, not the cable channel.

1225

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4 hours ago

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How to activate DSN

I purchased an annual subscription to DSN. How do I activate it?

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Customer Security Assurance team needed to enable online/IVR payments?

I appear to be having the same issue as the March 19 issue reported by another user at https://forums.xfinity.com/conversations/billing/youll-need-to-make-a-payment-in-person/69bc07ad58321463f4415007 Specifically, one of my credit cards was reissued by the bank due to a non-xfinity fraudulent transa

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Billing

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... a page on the Xfinity website that allows you to send a message ... The Send Xfinity Feedback page exists at https://www.xfinity.com/support/svp-contact-form. I do not know whether it works or not. Back when it was called Ask Tom, responses from

BruceW

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5 hours ago

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Page for ASK TOM KARINSHAK

I've searched everywhere, I've failed completely with the infinitely unhelpful "Ask Xinity Assistant", to locate a page on the Xfinity website that allows you to send a message directly to the Office of Tom Karinshak. Where is it, or what happened to it? I was able to accomplish it last February (mi

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I just reopened my ticket because it was closed by Xfinity saying everything was resolved which it was not and that is extremely frustrating. How long will this take to get resolved and do you know why it happened?

user_fx77eg

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5 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Complaint regarding breach of Xfinity agreement to my plan

Xfinity removed a ch from my plan at 730 pm last night without any warning and it is not acceptable even if there had been a warning. It is my fav ch I want someone to contact me. Xfinity broke their 50ch plan agreement with

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Channels and Programming

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Complaint about xfinity not fulfilling their agreement

I am very upset xfinity took away one of my 50 channels as agreed upon in my plan. Without notice to ight at 730 pm they cancelled WXYZ Detroit ch 231 formerly ABC. Someone needs to contact me in regards to their breach in my plan agreement

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Channels and Programming

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It's damaged back in January and the irrigation company told me a wrong company to contact. And that company told me that it should be Comcast per the pipe color after investigation. Thank you very much.

user_t1e2zs

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6 hours ago

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Sprinkler pipe damaged by fiber installation

Sprinkler pipe damaged by fiber installation for my house in FL. Please let me know how to provide more details.

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