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Outages
Constant all day outages. I have school work I can’t ever get done because our xfinity is out the whole day multiple times a month.
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Your Home Network
Low hanging cable wire
Who do I contact to re attach a cable wire to my house?
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Customer Service
Awful customer service
I am a diamond member who has stuck with xfinity despite multiple rate hikes. This week, I was notified by text that there would be “service upgrades” in my area. I am a fully remote worker for a major healthcare company and lost 2 days of work for the “supposed upgrades”. Additionally, whenmy inter
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Customer Service
cancellation of my account
where do I drop off my xfinity equiptment after I cancel?
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Sign-In and Account Management
Can’t turn audio description off avatar movie
We purchased Avatar fire and ash & the audio description will not turn off. We tried everything
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On Demand
... my comcast.net email account . How do I get into this account. Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.
Getting into my comcast.net account
I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.
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Good evening user_77cuwn. I would be happy to assist you. I do have a couple questions to better understand. Are you having issues on the Xfinity website? Or are you experiencing issues through a third-party application?
Sending out e-mail and or replying to incoming e-mail
I cannot send out a reply in my e-mail account, [Edited: "Personal Information"]. I would like to know why.
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My trade in is still pending despite shipping my old phone a few days after starting my service with Xfinity Mobile. Tracking number shows it arrived at its destination a few days later. A few weeks later my account shows the trade in is still
Trade in issue
Customer service keeps lying about resolving my tradin credit issue. How do I cancel this account and get my old phone back? What value is there in lying to your customers?
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Getting into my comcast.net account
I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.
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Having the same issue. This did not fix the issue for my xumo box
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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CBS Dispute
We have not had access to CBS for 2 weeks. I realize you are saying that the dispute is for the customers benefit but this is absurd. Considering how much we pay each month this lack of service is unfair. I fully expect that customers will receive a partial refund. If I didn’t live in a neighborhood
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Channels and Programming
@user_mfi7uy Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entert
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Thank you @user_x00c2s for reaching out on our Xfinity Community forum to express your concern. We're aware that unexpected changes to your television lineup can be very frustrating, and we are working diligently to rectify this as quickly as po
Local Channel removed
This is ridiculous!!! 🤬 really xfinity, removing local channels! Of allllll the other channels to negotiate it had to be a channel that FREEEE with the purchase of an antenna! “WE” as loyal customers pay you all wayyyyyy too much monthly to have a local channel removed! I will be terminating my ser
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user_tuikv6 Thank you for reaching out! First, you will want to redeem the reward on the Xfinity app, or Xfinity Rewards site. Then, using the Xfinity Stream App simply browse from the main menu, then select Movies. Look for the movie you want to ren
$1 movie rental
I just needed some instructions on how to redeem it on the TV with the remote. I didn’t read instructions on how to redeem it when I redeemed it on the app
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Listings for WRTV Indianapolis
hello! the listings have a weird quirk wherein a local newscast at 7 (which doesn’t exist) is causing the 7-11 pm shows to show as being on from 7:30-11:30. Then, the 11 pm local news (which does exist) is skipped, fixing the rest of the listings. This happened last night and I presumed it would get
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X1
Hacker charges
My account was hacked and used to make many foreign calls. I went to my local Xfinity store and and was told that the charges would be reversed. Ticket #ECM0020335395 Refernce Sally #611. Apparently this didn't happen and now my account has been frozen and I cannot make any calls. I have a landline
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Network
@user_ts11y4 Hi there—thank you for sharing this. We’re very sorry for the service disruption and the impact it had on your work. This isn’t the experience we want for any customer, especially our Diamond members. We’d like to
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Awful customer service
I am a diamond member who has stuck with xfinity despite multiple rate hikes. This week, I was notified by text that there would be “service upgrades” in my area. I am a fully remote worker for a major healthcare company and lost 2 days of work for the “supposed upgrades”. Additionally, whenmy inter
Question