Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (504.2K)
Need to change plan and can't
Trying to update my internet plan and remove tv, as i don't use it, and it won't let me remove tv or proceed with only internet to complete the change. It tells me "please select a service to replace each service in your plan." Don't want to keep throwing money away.
Question
•
Customer Service
@XfinityDuron I was about finished up with agent waiting for email to confirm and the session timed out. What do I need to do?
I need to chat with an agent.
Why is this so hard? The stupid xfinity assistant is useless. How do I connect to a chat with a live person and why in the world is this so hard to do?
Question
Peacock subscription
Unable to activate my peacock subscription. It will not allow me to use my email address as I currently have an account active
Question
•
Hey I was about finished with agent waiting for the email confirmation and the chat session timed out. What do I do now?
I need to chat with an agent.
Why is this so hard? The stupid xfinity assistant is useless. How do I connect to a chat with a live person and why in the world is this so hard to do?
Question
CANCEL SERVICE
I have been trying to cancel my service for weeks. I have returned my equipment and have the receipt and was told during chat conversation that my service was suspended. I have been charged for a new month which is incorrect - I want to make sure that is cleared up / adjusted and that I am not charg
Question
•
Customer Service
Modem MAC address stuck on unknown account — need de-provisioning help
Hi, I’m hoping the support team here can help since phone/chat agents haven’t been able to resolve this. We moved to a new address 2 years ago and have had working Xfinity internet since, using our own Netgear modem. Today our account was showing as inactive — I was told the original account was nev
Question
•
Your Home Network
I want to cancel my wifi now pass
It doesn’t even work with me and I paid 10 dollars for nothing. I was in such a rush that I accidentally used a Comcast email that I have no access to. And the assistant is no help either.
Question
•
Customer Service
user_cnvlzw No worries at all. Let us know if you have any issues with the new box once it arrives. We are happy to help!
Where to complaint the Live Agent marketing problem?
I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel
Question
Xi6 return request but I never received the device
Hello, my account shows a return request for an Xi6 device, but I never received or used an Xi6. I selected that I would use my own equipment when placing my order. I also cannot access my Order Summary. Can an Xfinity representative please help me review my order and equipment records?
Question
•
It has been over 30 minutes since your last reply in the direct messaging chat and my questions are not being answered. I am going to assume you cannot help me so I will contact someone else about my issue tomorrow. It would be helpful if you could a
Cancel account
I have two accounts currently registered to my address and I want to cancel one of them. I already tried calling but the person who answered did not understand what I was saying so I don't want to call again. Please let me know how to cancel one of my accounts without calling or going to a store in-
Question
I talked with the Live agent about my issue already . I don't want to discuss it again.
Where to complaint the Live Agent marketing problem?
I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel
Question
I need help changing some things on my account and getting billing corrected. I found the chat support tab to the right and now Ive been waiting 28 minutes for a reply /shrug
I need to chat with an agent.
Why is this so hard? The stupid xfinity assistant is useless. How do I connect to a chat with a live person and why in the world is this so hard to do?
Question
it was resolved I hope. I am waiting for the new TV box coming in as the agent said.
Where to complaint the Live Agent marketing problem?
I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel
Question
@BruceW. Thank you for responding to my request for help. As a (recently retired) 40 year Software Developer/System Administrator/System Tester, I completely agree with your assessment about the "quality" of error messages coming out of Software the
"Temporarily" Blacklisted
Hi: I have a Comcast email address, although I am no longer a Comcast customer, and keep getting a "Temporarily blacklisted IP address" error message. I run Linux Mint and Thunderbird as my email Client. I have had this problem, consistently, over the last year. It lasts for a few days, and then it
Question
@user_45tgi4 I am glad to hear that it is working now, and I do understand that you prefer not to migrate to Yahoo. Hopefully everything will remain working now, and you will not have any further issues getting those emails! Was there anything else w
"Temporarily" Blacklisted
Hi: I have a Comcast email address, although I am no longer a Comcast customer, and keep getting a "Temporarily blacklisted IP address" error message. I run Linux Mint and Thunderbird as my email Client. I have had this problem, consistently, over the last year. It lasts for a few days, and then it
Question
Constant outage without resolution
Starting since this prior Sunday (7/26) the internet in my neighborhood has been very flaky with repeated outages reported by xfinity. I've already had a technician come out and visit on Wednesday and they said everything looks good on their side. Speaking with my neighbors they all have Xfinity as
Question
•
Your Home Network
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
Question
•
Xfinity Compliments
New Nighthawk AX8 Activation Loop - Stuck on Blinking Upstream
I am installing a customer-owned Netgear Nighthawk combo. The downstream light is solid white, but the upstream light is blinking. Phone support keeps reading a script to send a physical technician out, but the cable line is alive, I need a Tier 2 / Digital Care agent to look at my account profile a
Question
•
Your Home Network
Hello there @user_hguljc, I hope you are having a great Friday, what can I help you with this evening?
I need to chat with an agent.
Why is this so hard? The stupid xfinity assistant is useless. How do I connect to a chat with a live person and why in the world is this so hard to do?
Question

Community Best Answer
The two IPv4 addresses continue to remain unblocked and working for over a week now [31-July-2026]. I am considering this issue officially resolved and have communicated this to my Comcast Corporate Escalation contact. It has been a long, grueling fo
lnxfrk
commented
3 hours ago
to the conversation:
0
0
Cloudflare Anycast IPs being blocked by comcast ASBR
I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope
Question