Xfinity Community Forum

Thank you very much for reaching out to our team. I will be happy to get that cut line taken care of from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign I

XfinityJohnG

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2 minutes ago

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Cut wire

A landscaper hired by our HOA has cut a cable. How we get it repaired

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@user_ex69l6 We don't typically skip basic troubleshooting as a good chunk of time, the basic steps are able to resolve the connection concerns folks bump into. We would strongly recommend reviewing the Internet Troubleshooting Tips post our forum ex

XfinityBradM

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3 minutes ago

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stable connection

We’ve been experiencing intermittent internet outages for a while now. The connection drops randomly during the day, and Zoom/work calls get interrupted. Restarting the modem does not permanently fix the issue. Internet speed itself is unlikely to be the problem. We would like this checked for possi

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Thank you. This takes me back to my original assumption that the gateway is blocking the connection. I am unable to log into the Admin tool to allow the connection, so that has become a whole different problem and may require a new post on the forum

user_qf1dns

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5 minutes ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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cancel my mobile service

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Plan

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Hey there gvk1016 👋 I appreciate you stopping by in our forums and sorry to hear about the interruption you're going through. We know exactly how important it is to have your services running up at all times, which is why we have local technician te

XfinitySeth

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5 minutes ago

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Service outage in our area -- We might know the reason

Hello, We have service outage. Xfinity status is they are investigating. But we are confident it is caused by a new optic fiber provider company laying cable in our area. Signal disappeared right when they started digging in our neighbors' backyards. How can we rout this information to real Xfinity

Question

user_flbu30 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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7 minutes ago

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Transfer a phone number to a working device [Edited]

I was left on hold for more than 30minutes after asking to speak to a supervisor. Angel said no you don’t need a supervisor. Horrible customer service!!.. all I am trying to do is switch my phone to a working device!!! Nobody can seem to help me. I get transferred time after time with no one to help

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Audio issue

Hit a wrong button on the remote yesterday, now when changing the volume up/down/mute, a voice mimics my choice.

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Customer Service

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I tried mine just now and it is working. Thank you XFinity. And all the people who took time to report it and bring it to their attention!

user_pmh5y0

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11 minutes ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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@XfinityDena Thank you for that suggestion. I have an EPSON that did initially connect to WiFi so I am not sure it is a warranty thing, but I will contact them. The problem has been persistent with an upgraded Xfinity Gateway, so there seems

user_qf1dns

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11 minutes ago

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

Question

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Cut wire

A landscaper hired by our HOA has cut a cable. How we get it repaired

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Customer Service

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Audio issue

Hit a wrong button on my remote, now whenever I turn up/down/mute, a voice mimics my choice.

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Customer Service

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@user_xacr19 Try it now.

user_pmh5y0

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12 minutes ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

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Thanks for confirming those details @MurphyBuck. We definitely do not want to lose you as a customer. What browser are you currently using?

XfinityJeniece

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14 minutes ago

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400 bad request on chrome

I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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19 minutes ago

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Service outage in our area -- We might know the reason

Hello, We have service outage. Xfinity status is they are investigating. But we are confident it is caused by a new optic fiber provider company laying cable in our area. Signal disappeared right when they started digging in our neighbors' backyards. How can we rout this information to real Xfinity

Question

Hi there, @user_rgl5hl. Thanks for reaching out to us here on the Community Forum. We would be happy to help get this straightened out for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click

XfinityFrank

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22 minutes ago

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Requesting refund for $100 tech visit fee

I'm an existing Xfinity customer and recently moved to a new apartment. I requested a service transfer and tried to self-install using my device from my old place. It didn't work, so I went through the Xfinity assistant to debug. We tried multiple attempts and none of them worked, eventually I was s

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

23 minutes ago

to the conversation:

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stable connection

We’ve been experiencing intermittent internet outages for a while now. The connection drops randomly during the day, and Zoom/work calls get interrupted. Restarting the modem does not permanently fix the issue. Internet speed itself is unlikely to be the problem. We would like this checked for possi

Question

lw6446, thanks for reaching out to Xfinity Support. Your IMAP password should be the same password you use to log into your email account. If you are still having trouble, let us know.

XfinityAngie

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26 minutes ago

to the conversation:

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IMAP password

My phone is asking for my imap password and I tried but won’t work.

Question

Hey there user_ysvyd1 thanks so much for taking the time to reach out here via our Xfinity Forums! To enroll in our Seasonal Convince plan, please use the link below and sign in using your Xfinity ID and password. Xfinity Seasonal Conve

XfinityAlfonso

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32 minutes ago

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Seasonal hold

I want to give you the dates for our seasonal hold

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@user_3bhecx WOW. Mine is also working NOW ! Did all the recommended fixes LAST Night, with no results. Did SYSTEM REFRESH, 10 min later, I'm back baby. Wasn't a "me" issue, was a "them" issue. Apparently is a "known X1 software issue",

user_1liyeg

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32 minutes ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

@user_0or7gw Hi there! I’m really sorry to hear this happened. That’s definitely not the experience we want for you, especially after investing in your irrigation system. We’d like to help get this addressed as quickly as possible.

XfinityEva

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33 minutes ago

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Irrigation damage

A home was being built next to my house and they broke my cable line. Xfinity came out to replace the line and then ultimately they dug a trench. Unfortunately they struck my irrigation main line in the process. I just had this entire line placed within the last 2 years or so for about 1.1k. I need

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