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Thank you for posting on our community forums for assistance, user_btanki. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.   To se

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Abandoned telecommunications cable on private property

I have Xfinity internet at [Edited: "Personal Information”]. My account number is [Edited: "Personal Information”]. There is an abandoned telecommunications cable on my property. There is multiple loose coaxial cables and PPC splice/connectivity hardware. I need the lines identified and removed or l

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@Camasonsid Thank you for taking the time to capture and share that information, especially since I know the message only appears briefly.  I do apologize for any inconvenience this may have caused you, and I would be more than happy to take a d

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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Abandoned telecommunications cable on private property

I have Xfinity internet at [Edited: "Personal Information”]. My account number is [Edited: "Personal Information”]. There is an abandoned telecommunications cable on my property. There is multiple loose coaxial cables and PPC splice/connectivity hardware. I need the lines identified and removed or l

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recorded shows not showing on saved list of xfinity stream via the website

tv programs that are showing up as recorded on my home DVR are NOT showing up on my laptop via (https://www.xfinity.com/stream/recordings) - meaning I’m only able to watch those shows if I’m watching my tv

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Good afternoon user_89zfok. Thank you for reaching out to our Xfinity Community Forums with your connection concern. You have reached the right team! I will be happy to look into this further with you.    I do have a few questions to better

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Internet

My network is not connecting to home WiFi. The modem is preventing my son game consule to connect to WiFi. I need to make an appointment to have someone come out. How do I get schedule. I have already unplugged waited re start etc and nothing has changed.

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Thanks for allowing us to help with your service concerns, user_bfd001. While we weren't able to remove the restriction, as it is applied and removed automatically by the system, I'm glad we were able to assist by setting up the promise to pay arrang

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urgent bill extension, medical disability accommodation, removal of in person cash payment only.

I am a 79 year old low income customer. I suffer from Parkinson's disease, neuropathy in both legs, and had major arthroplastic surgery to my right hip in May. I live in subsidized housing, and am a Mass Health recipient. My account is scheduled to be disconnected on Monday August 17th. My account,

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Good afternoon @user_psxirg, and thank you for reaching out on our Community Forums with your mobile network connection concerns. We appreciate the opportunity to help. I understand how frustrating it can be when you're not getting a strong connect

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Ridiculously [Edited] Mobile- 2 Bars!

I just switched over to Xfinity mobile as part of an Internet bundle and absolutely regret it already. The network speed is so slow I cannot even send a simple gif in a text. I get two bars of service- I'm in my home now- my partner has 4 bars (Verizon), my friend here has 4 bars (att) and I'm strug

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Make payment

I need a address to send money for bill My zip is 55405

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Picture breaks up

Pixels distorted. Have tried everything. Nothing works. Thinking about WiFi extender

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Hi NickPalv, thanks for taking the time to post on the community forums! The best first step towards having a website unblocked would by reporting the issue at https://spa.xfinity.com/report.If that doesn't do the trick, or if you've already given th

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safebrowse/xfinity blocking my website without any reason or resolution

I launched an education website two weeks ago, https://www.thediveproject.com - its a purely educational website that teaches people about the ocean and if the want to donate or volunteer or just learn thats what it does. Over the past two weeks, I've called xfinity multiple times, spent hours on th

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Yes, but I have already answered this questions weeks ago. This is not my first response. I have been only able to get my emails by using a web browser, not the xfinity app, just like everyone else. I have done all the troubleshooting multiple times

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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987regulars. Thanks for allowing us to help with your cancellation concerns. I'm glad we were able to assist with your request. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.  

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cancellation difficulties

Yesterday, using the form at https://www.xfinity.com/cancel , I requested a callback so I could cancel my service. NO CALLBACK CAME. Checked my number correct. It is. NO CALLS. Repeated 3 times between 8:30am and 11:30am and then waited 24 hours. NOTHING. Seems you don't want to help me leave. Oh, a

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outage

Due to storm damage comcast was not working Aug 11 until Aug16; please credit my account

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Oh, no! Sorry for the trouble with your email. We can help dig a little more, @Mxaskswhy4. We're happy to help. Please send us a Direct Message with your name and address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" i

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comcast email password for secondary email account

I migrated my primary email to Yahoo. When I tried to migrate a secondary email account, I got a password error. I click on "Forgot Password" and Comcast says it's Yahoo problem. Yahoo says no, you need to get a password from Comcast yet. I am unable to get a solution from Comcast Assistant and no p

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Good afternoon, califoner! Thanks for posting on our XFINITY Community forum. We understand how important it is to ensure the repair of this cable line is completed in a timely manner. We would be more than happy to help look into the status update f

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Hanging Aerial Drop Line and High Upstream Power - Ticket [Edited: “Personal Information”]

Regarding open safety request [Edited: “Personal Information”]: I am providing specific infrastructure parameters for the dispatched field crew. Following a previous pole accident repair, the aerial drop cable's integrated steel messenger wire was left un-tensioned and is currently hanging completel

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no dial tone.

phone says no line. plugged directly into modem. resetting didn't help. has to be on your end

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