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@XfinityDemitrius YEs. However, other user comments have been that the Comcast email conversion to Yahoo has been a disaster. What's thoroughly frustrating, and explemplified in this forum and also in the other forum chat listed below, is that these
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Hi there and welcome to Comcast @JL_ok. Thank you so much for reaching out to us regarding your Internet speeds issues. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and com
Download Speeds (200-350 MBPS) Significantly Slower Than Purchased Speed (1 Gigabit)
I have 1 gigabit internet service with Xfinity. I have one device (a desktop computer) connected to the gateway via a Cat 6 ethernet cable with the network card running at 1 GBPS. There are no other devices (including wireless devices) connected to the gateway. Speed to the gateway is 1180 MBPS via
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Hello, @opaltides sorry to have read your service has been having connection issues. Have you been able to apply @EG suggestion to test your connection? I also recommend downloading the Xfinity App from the Apple Store or Google Play to check for are
Wifi Keeps Going Out
So, I just recently switched to Xfinity because I moved into their service area. All was well and good for about a month until for the past week my wifi has been going out at least once a day. If I try to get help, they (a robot) tells me to reset it. Resetting it helps but it doesn’t help it not go
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Over the last 3 days I climbed the Xfinity support chain up to their tier 3 support team. The tier 3 support really didn't offer anything different than the tier 2 support. In the end, they decided they had exhausted all possibilities and told me th
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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@user_db6csa Thanks for letting us know what's going on. Our apologies for the issues you're experiencing Our team is here to help. Can you uninstall the app and reinstall it again? Are you able to log into our website without any issues? That link f
Trying to pay bill online, XFinity website is comprehensively dysfunctional
Trying to pay my bill. I am able to log in to xfinity.com successfully. But every attempt to traverse to anything to do with billing (viewing my charges... which have strangely gone up my $100/month recently... and paying my bill) is ending in failure. Xfinity.com spins for minutes, "Just a moment.
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Hello, @Nat_IV Our team can help. We are all live agents. I recently upgraded my phone and had to enter my password for Outlook for IMAP. This solved my issue, and I am receiving all of my emails. IMAP is generally favored over POP by those who check
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Migration of email
My new yahoo email has been set up After comcadt made us move our email accounts but my emails and files have not migrated.
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Customer Service
user_i7b1kr, I would like to review your address in our system to see if we can help with a solution to the service concern. Please send us a direct message with your first/last name and full address so I can ensure I pull up the correct location in
Why was support outsourced to where they have a script and don't actually help get new customers connected?
If I could have kept GoNetSpeed I would have. Looking back I should have just signed up for Optimum because Xfinity doesn't seem to want the business from the brand new condos in the commercial park where I live now. It's all wired and even Xfinity did half the job connecting the pole to the box, bu
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I am getting the same exact problem after disconnecting service. Both xfinity.com and the app just hang with "Just a moment. This is taking a bit longer than expected, but we're on it." before timing out with this: ERROR Sorry, this isn’t working
Trying to pay bill online, XFinity website is comprehensively dysfunctional
Trying to pay my bill. I am able to log in to xfinity.com successfully. But every attempt to traverse to anything to do with billing (viewing my charges... which have strangely gone up my $100/month recently... and paying my bill) is ending in failure. Xfinity.com spins for minutes, "Just a moment.
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user_drbb5n, Thanks for confirming this for us. I would be expecting a full refund for this charge, too, if I were in your shoes. To ensure you are set with the correct expectations on the refund, I would like to review the account. To further assist
xfinity support
I cancelled and terminated my xfinity internet service, but I still got charged for the next billing cycle. How and when can I get my refund?
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@user_mjh57 I am looking into this promotion currently. Can you confirm if this was resolved?
xfinity mobile free unlimited line promotion not honored
Dear xfinity support team, On July 19, 2025, I placed an order for "1 Gig Xfinity Flex Service." A key part of this order was the promotional offer for an included Xfinity Mobile Unlimited line for $0.00 for one year. I fulfilled my obligation for this promotion by moving a mobile line from another
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@user_d713vi - This new error, "Couldn't verify account imap.comcast.net isn't responding..." after you toggled the security setting and attempted a re-install, is a very strong indicator that your public IP address (the one assigned to your phone by
Email not syncing
For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.
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Since it is Comcast that is forcing the move to Yahoo, you would think that they would provide more assistance than to say contact Yahoo. While they won't have access to the Yahoo system they should be able to provide a FAQ list and escalate your iss
Missing Email Folders in Transition to Yahoo Email
I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?
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It was confirmed from Xfinity on Dec 4th which is the middle of last billing cycle (11/21-12/21). The new charge is for the next billing cycle start from 12/22/2025. I am expecting the full refund for this charge. I already send my the equipment and
xfinity support
I cancelled and terminated my xfinity internet service, but I still got charged for the next billing cycle. How and when can I get my refund?
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user_drbb5n, Hi there! Thanks for reaching out. We will surely miss your business. I can understand the importance of receiving your refund after cancelling the internet service. You've reached the right place. We are a team of specialized experts wh
xfinity support
I cancelled and terminated my xfinity internet service, but I still got charged for the next billing cycle. How and when can I get my refund?
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If this attempt fails, I will do the password reset.
Email not syncing
For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.
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Sara, regarding the Security: SSL/TLS (This is crucial.) setting. I only have the option of one or the other. I left setting at SSl but changed Port to 587. I disconnected Wifi and trying on 5g now.
Email not syncing
For more than a week now our mobile email has not been properly syncing. We cannot manually sync and only occasionally will a sync complete. Same phones, same email app.
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Horrible
I have been trying to reach out to contact corporate management I have gotten no where
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Plan
Same problem with IMAP from Outlook with intermittent server connection error; connection on smtp for outbound is fine. IMAP didn't work for two days on one Win10/Office2021 PC and then suddenly downloaded and worked for 24 hours but not connecting
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IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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