Xfinity Community Forum

Traveling and no access to cellular

I’m traveling and I cannot make any calls, I upgraded to premium unlimited to get international calling and it is still not working, but I am certainly getting charged for it. Please help!!!

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Plan

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Cancelation

Need to cancel my subscription. Or set an appointment for someone to call me. Xfinity is making it really hard to cancel.

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Rules and Automations

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I got the refund for the phone after mailing it back to you guys. But I'm still owed $23.50.

user_t9wl0u

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2 hours ago

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Worse customer service in my life.

First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n

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Disney plus and Hulu ongoing issues

This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle

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Xfinity App

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Account Change Request Form

I need to change the primary account holder on my xfinity account. I need the account change request form.

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Sign-In and Account Management

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I agree 100%. I am 79 and I have been with Exfinity before they called themselves Comcast! The only people they care for are the rich. There should be some progress to help the seniors.

jdining

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2 hours ago

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No discounts for SeniorCitizens

My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall

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Ip address

Where do I find my ip address

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Your Home Network

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Cancel Movie Rental

I need to cancel a movie I just accidentally rented: “A Private Life”

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Billing

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I need help with this! Chat services told me I am unable to change my profile's name.

perryim

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3 hours ago

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Delete Community Account

I do not want this community account. I want it deleted

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Hello user_wcfiwm, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I will do my best to assist you. That is definitely odd and would bear further investigation. I take it from your post, you have follo

XfinityJeffB

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3 hours ago

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Wifi keeps going out

My wifi keeps going out. My cables are attached exactly as they should be abd every day at least once a day, Xfinity wifi goes out. The app asks me fix the cables, restart the router and wait for a couple of minutes. But why should anyone be asked to do that for just wanting a consistent wifi connec

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Though this doesn’t fix the issue, this is the most honest and responsible way Xfinity support can reply to these. Thank you XfinityShawn for the transparency and acknowledgement you’ve given. Taking responsibility and assuring that a solution is in

user_vaygnh

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3 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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@user_1zetzx This is a known issue that is currently being worked on at this time. I assure you this issue will get resolved.

XfinityShawn

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4 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Unreliable Internet Speeds: From 1300mbps to 300mbps.

For some time now, our home internet has proven very unreliable. The Xfinity app's speed tests seem to report that the internet speeds will vary on a moment to moment basis, where one minute it's a little above 1300mbps (the usual internet speed we had before this was an issue), but then suddenly dr

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Your Home Network

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Cancel service

Hello, I am trying to cancel my Xfinity service. Has been 2 months now but have not been able to reach anyone. I no longer am in need of this service due to it being out of my area.

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Your Home Network

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@zfastss same problem here

user_1zetzx

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4 hours ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Hello there @KMC, just wanted to reach out to see if you were able to have any troubleshooting done on your modem for your speed concerns?

XfinityDuron

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4 hours ago

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Internet Intermittent

Internet intermittently cutting out. It all started after I installed a new router that Xfinity asked if I'd like one sent to me. I installed it a few weeks ago. Internet started cutting out every so often. This past weekend I returned from out of town to find out my home network was wiped out. I've

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Outlook keeps asking for password.

Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe

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Email

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Yes, the ones Shawn provided above.

XfinityAmandaB

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4 hours ago

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They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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Same instructions as before?

user_ybcxt5

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4 hours ago

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They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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How do I get a hold of you? Same as before?

user_ybcxt5

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4 hours ago

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They couldn’t be worse

I’ve been so taken advantage of by Xfinity. I called because my TV didn’t work and somehow, without approval, they signed us up for Home Security ($200+) then when we called to cancel that, again we NEVER ordered it, they turned off everything. I made an FCC complaint and they straight up lied as to

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