Xfinity Community Forum

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I can't figure out how to edit it.But hopefully everyone gets suggested.What i'm saying, just sorry, customer service impossible to speak to a manager

user_oydr9u

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10 minutes ago

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Bad internet and tv

Hi, martin.My diamond member of expandity and every time I call I am praised for being a loyal diamond customer.But in truth, i'm learning out of patience.For years now, we've had bad reception on celery, if you look at records, there's been

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Thank you for reaching out here. I will be happy to explore all the options we have on your account. Can you send me a direct message with the full name and complete address for your service? - XfinityJohnG

XfinityJohnG

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13 minutes ago

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Post

This is a post so I can send a message

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This is a post so I can send a message Please be aware that using Direct Messaging before you have been asked to do so is considered a violation of the Forum Guidelines and Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelin

BruceW

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14 minutes ago

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Post

This is a post so I can send a message

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Good afternoon @user_8w60xk. I have two links that will help you find that information. The first link will show you the steps to see your bill on our website and app. The second link will help break down all the different sections of your bill. If y

XfinityRaf

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18 minutes ago

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My monthly bill

Where I find a breakdown of my monthly bill? Specifically I am looking for how much I'm paying for cable vs Internet.

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Post

This is a post so I can send a message

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Customer Service

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Thank you for posting on our community forums, user_3qzyc9. I'm sorry to hear the email is not working on your phone. Are you getting a specific error message when you try to add the email? For more information on how to set up a third party email cl

XfinityDilary

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20 minutes ago

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email to my phone

I get Comcast email on my computer, but it doesn't show up on my iphone.

Question

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Bad internet and tv

Hi, martin.My diamond member of expandity and every time I call I am praised for being a loyal diamond customer.But in truth, i'm learning out of patience.For years now, we've had bad reception on celery, if you look at records, there's been

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Xfinity Compliments

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Hi. My son uses a vr game that requires 2.4 ghz. Would this need to be done each time he uses the device? Or will the setting stay at 2.4 ghz each time he plays?

user_bfunq1

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27 minutes ago

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How to split 2.4ghz and 5ghz Wi-Fi

I have a XB7 and 3 Wi-Fi extenders. I need to split the Wi-Fi but don't see an option for this online or in the app. I have a device that can only connect to 2.4ghz and I need it to be continuously on that Wi-Fi and not switch to 5ghz because that would make the device stop working. How do I make su

Question

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Change number of rings

I want to change the number of rings on my landline to 5 before the voicemail greeting begins. I have tried doing this on the Xfinity webpage for voicemail help but the option to change the number of rings DOES NOT APPEAR! Please help! Thank Yopu

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Home Phone Features

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I accidently lost my email address. [Edited: "Personal Information"]

shubby

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33 minutes ago

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e mails

cannot access e mails on new computer

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user_882dk0 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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34 minutes ago

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SCRA Violation - Refund denied

Good afternoon, I cancelled my XFINITY service due to a PCS taking me abroad and was incorrectly charged an early termination fee, which is a violation of the Service Member Civil Relief act. When speaking with the billing department they opened a ticket for me request a refund of this fee and withi

Question

I have the same issue but not using Roku. I am using the equipment supplied by Xfinity. I am also considering leaving for an alternative TV platform.

benniethedog

commented

36 minutes ago

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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My monthly bill

Where I find a breakdown of my monthly bill? Specifically I am looking for how much I'm paying for cable vs Internet.

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Billing

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@user_b687nw Please log into your account and reply to the Direct Message, so we may assist.

XfinityLinda

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46 minutes ago

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I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support

I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f

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Xfinity streaming not working on one of my fire TV’s but other streaming works fine

All streaming work fone Xfinity is stuck in every channel sometime a channel works but when I change the channel, it stops again…. Shows the three dots in the middle of the screen like it’s thinking I’ve unplugged for 10 seconds, 60 seconds, overnight I’ve uninstalled the app, erased cache, reset tv

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Xfinity Stream Website

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SCRA Violation - Refund denied

Good afternoon, I cancelled my XFINITY service due to a PCS taking me abroad and was incorrectly charged an early termination fee, which is a violation of the Service Member Civil Relief act. When speaking with the billing department they opened a ticket for me request a refund of this fee and withi

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Customer Service

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Hello Jarrod, I am an employee and will do my best to assist you. Thank you for providing your information. To get your account open and get more information for you, we need to authenticate the account. We do this by sending you a 6-digit code by te

XfinityJeffB

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52 minutes ago

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Need help

Too many outages. It's affecting my job. I have to report to the office now. I need to speak to an Xfinity representative to get some information to submit to my employer. They need this before I can return home to work. I will cancel my service if I do not get a responce.

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Does anyone ever respond? Is there any way to deal with this on the phone? I did send a private message. I am still frustrated and the problem is still unsolved. No my question is unanswered.

user_b687nw

replied

53 minutes ago

to the conversation:

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I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support

I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f

Question

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I just sent a Direct Message to Xfinity Support using those instructions

user_zg50ac

replied

56 minutes ago

to the conversation:

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Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log

I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode

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@XfinityJon wrote: "... If you send us a direct message ..." If you need instructions, see https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

BruceW

replied

58 minutes ago

to the conversation:

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Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log

I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode

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