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Service
I am writing to file a formal complaint regarding Comcast/xfinitys handling of my service over the past month. The level of service, communication, and customer support I have received is unacceptable especially considering I have been a loyal customer for many years point. Beginning in early Novemb
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Customer Service
Third-party apps. The web browser is inconvenient.
Blacklisted IP
I can not access my Xfinity email when using my cellular data. It says blacklisted IP.
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Yes. I just reported the issue again and agree.
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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Thank you. I will do that.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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hazardous cable wires exposed out back of house
I have cable wires hanging and exposed out back of my house. Blocking back door entrance.
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Customer Service
Thank you for giving that a try again and letting me know. If that did not take care of it, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your a
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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Hello, I tried what you suggested. I re-synced the DVR, signed back into the app, but it didn’t help. The app still shows recordings that have been deleted on the DVR. What other suggestions do you have?
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
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Xfinity Stream Website
If you could, and I definitely recommend logging out/closing out the stream app after sometimes it will not update till that is completed.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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Thanks. I will try it again.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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I tried that a few days ago, but I will try it again.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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Both are iOS version 26.1
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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Can't send or receive emails
For approximately the past10 days I cannot send or receive mails. Steps I have taken to remedy this: uninstalled and reinstalled Windows 11, uninstalled and reinstalled Outlook and double checked all settings. I attempted to do a System Restore but it willl not allow me to input a date of 11/15/25 a
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@user_3p7f3k Let me preface my reply with this first: I am not a customer service representative or in any way affiliated with Xfinity or these forums. I'm just a regular, paying customer. Now, I honestly think the issue with emails that are still
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
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The DVR feature may need to be re-synced between the app and your storage. To sync your Xfinity DVR, press the Xfinity button on your remote, go to Settings (gear icon), select Device Settings, and then choose Sync DVR Now. You may want to log out of
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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Yes, both are updated with the latest version.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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@user_c0q1bl Thanks for adding a post and letting us know. Have you been able to use the phone since you posted?
Landline phone service
There was an update in my area last week and I haven't had my phone landline for a week.I have unplugged and relugged it in.I have used it on a different on the modem.I have reset my modem.I don't think I just don't think it has turned back on since they did their update
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user_pd27zr I really appreciate you confirming! Are both of your Apple devices up to date in iOS as well?
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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Thanks for helping. Yes, I have app version 7.24.0.
Trouble with Xfinity Streaming App
I am unable to delete recordings using the Stream app. The TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box, several times. This issue is both with my iPad and iPhone. Thanks.
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Hello there! Thanks for reaching out expressing your concern. It would be a pleasure for us to help you. We do apologize for the miscommunication - with proceeding, you are stating you all had a cart. Is this based on a change of service to your curr
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help with our xfinity subscription
How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1.
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