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My Massachusetts account to put on hold
I am trying to put my Massachusetts account on seasonal. My Florida account keeps coming up so I can’t access my Massachusetts account
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Devices and Equipment
@user_llfj55 We look forward to the update on if you can access the Stream app on a different device. It definitely will help was determine next troubleshooting steps for you.
Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
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@user_bs8m4r Thanks for reaching back out. Generally, your existing Xfinity On Demand purchases and Cloud DVR recordings sync automatically to your new X1 box as soon as it is fully activated. Digital purchases are tied directly to your Comcast accou
Purchases
We had a new box installed and lost our purchases. Can you link them to our new box please?
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Hopefully they get this fixed
Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
Question
It used to work perfectly fine on my phone for years. I haven't tried the app on any other devices. I'll try it out and answer that question soon.
Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
Question
jayfritsche Good morning! Do you have multiple profiles on your Xfinity user ID? Typically, you are able to have the primary, manager, member, and viewer profiles. This type of situation is pretty common if let's say you have a separate email from th
Trying to pay my bill
I am trying to pay my bill. Unfortunately, every time I try, I'm denied access because it thinks I am a secondary member, when I am a primary member.
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user_lo_ti Good morning to you! I'm sorry about the system not applying the $10.00 autopay discount. I love a discount, so if this one is not being applied you came to the right place for help! Do you have your bank account details set up through you
Autopay Discount Not Applied Changing Internet Plan
Hello, I switched internet plans and the autopay discount ($10/month) is not being applied. I am paying with a bank account number. Please help correct this.
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I appreciate the clarification, @user_fp4rd9. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look in
Internet Routing/Latency Issue to Spain — Need Network Escalation
I’m having an ongoing problem with my Xfinity Internet connection and need help getting it to the right technical team. We were not having these problems before Xfinity sent us a new modem. The new modem did not work properly, and after several tests Xfinity agreed that we should return it and recon
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Thank you for your attention in this matter.
Escalate a Dispute on Roaming Fees in Canada
I am writing to ask for your help in resolving a dispute with the Xfinity Mobile call center regarding international data roaming charges to my iPad tablet during a short 12-hour trip to Canada to visit an ailing brother (who died), in early August 2026. Prior to traveling, I called Xfinity Mobile c
Question
Thanks for responding. The issue occurs over both Ethernet and Wi-Fi, so it does not appear to be related to the Ethernet cable. We have also tested the exact same computer at the same time using Xfinity Mobile, and the latency drops from approximate
Internet Routing/Latency Issue to Spain — Need Network Escalation
I’m having an ongoing problem with my Xfinity Internet connection and need help getting it to the right technical team. We were not having these problems before Xfinity sent us a new modem. The new modem did not work properly, and after several tests Xfinity agreed that we should return it and recon
Question
Email password not accepted in my cellphoe or tablet. Same password works on laptop
When I try to get to my email in my cellphone a message pops up " sign in again There is a problem signing into your account. Enter your password again. If you have changed your password, make sure you enter the new password. After I enter my password anothe message will pop up "To use this accpcoun
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Devices
@user_v3l8wg Thank you for contacting us. We apologize for any inconvenience you’ve experienced while trying to update your mobile billing plan through the Xfinity website or app. You’ve reached the right team, and we’re happy to
Need Official Employee Help: Switch Account to $30 Mobile Select Plan
Hi, I am looking for help from an Official Employee to update my mobile plan. My account was opened in August 2025 and is currently on a legacy Unlimited tier. I want to lower my monthly bill by moving to the newer $30 Mobile Select plan. However, the automated website dashboard and Xfinity app are
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Good morning @DorotheaJ6 I understand how frustrating it can be when an order is delayed. In some cases, Xfinity Mobile orders require additional verification to help protect against identity theft and unauthorized purchases. If your order was s
Unable to verify Identity
Everytine I try to get the free mobile line and put my Birthday and Social in it keeps saying Unable to verify Identity
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Thank you for sending us a DM and working with us to get this resolved, @user_8jpep9. As you indicated, everything on our end was showing that you should have been receiving symmetrical upload and download speeds, so this initial limitation was a lit
1 Gig Symmetrical Plan, XB10, but Upload Is Capped Around 100 Mbps
Hi, My Xfinity account/plan page shows that I have 1 Gig symmetrical service (1000 Mbps down / 1000 Mbps up), and I have an XB10 gateway. My current plan: 1000 Mbps down + 1000 Mbps up Plan Builder: 1Gig Up and Down (Basically everywhere online it shows the same thing) Download speeds are roughly wh
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Need help getting on waitlist for tech appt - text number not working for me
I have current Xfinity service. Moving to new construction community. 40+ offers from Xfinity were waiting in my new mailbox, but the installation time is far out. There is not much to install since all the inside the walls work in already complete. We just need one cable phished through. Thanks!
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Your Home Network
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums @user_d4mtki I appreciate the details you've shared and the troubleshooting you have tried so far. I can definitely take a look at the signals on our end to see if
Intermittent Internet connection drops – MDD timeouts and packet loss
I’m experiencing intermittent Internet connection drops. The entire Internet connection drops for about a minute and then restores itself. Multiple devices are affected. I have a customer-owned NETGEAR CAX30 cable modem/router. I tested from a computer connected directly to the CAX30 by Ethernet. Du
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Request to remove address restriction.
Hi, I need help with a service-address restriction. I am trying to establish new Xfinity residential service at my address, but the address is being blocked because of a previous Xfinity account belonging to someone else. That previous account is no longer active and the balance has already been sen
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Customer Service
Hi there and welcome to Comcast @user_604sap. I am sorry to hear that you are not able to set up new services at your address. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name a
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Request to remove address restriction.
Hi, I need help with a service-address restriction. I am trying to establish new Xfinity residential service at my address, but the address is being blocked because of a previous Xfinity account belonging to someone else. That previous account is no longer active and the balance has already been sen
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