Xfinity Community Forum

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Help

I can’t connect to xfinity now but other phones can

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Customer Service

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Please cancel my subscription to Starz

Please cancel my subscription to Starz. My name is Michael J Filipiak. My address is 7519 Quiet Forest Drive, Houston TX 77040, United States. Thanks

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Customer Service

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Thank you for the link, the accounts are already linked under the same account holder. The issue is that the Tenure did not bridge to the new active account. There is an “ineligible” for rewards suddenly as well. According to Section 3(c) of the Xfin

user_BP12

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1 hour ago

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Tenure Bridge Request: Diamond Status Reset After Plan Change

Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect

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User_letts

Please help me understand what I’m supposed to do? Ty letts

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Guidelines

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Formal Billing Dispute: Duplicate Installation Fee

I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed

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Getting Started

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Thank you so much for reaching out to us on our forums @user_m54769! I know how frustrating it can be when you are just trying to make a payment and the page will not load. I am happy to help get this working for you! Before we dig into the steps bel

XfinityAldrik

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2 hours ago

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Issues making an online payment

I’m attempting to make an online payment however the system isn’t loading the payment page

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Issues making an online payment

I’m attempting to make an online payment however the system isn’t loading the payment page

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Customer Service

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xiaomin_qu, hello there and thanks for reaching out regarding a serviceability request. I would be extremely happy to help you with that! To move forward with your concern, please send us a direct message with your full name, email, phone numbe

XfinityQue

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2 hours ago

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I need a Serviceability Request for a new construction joint trench. I need a site survey to determine the tap location

Hello, I am doing a new construction and the city requires moving all overhead utility lines to underground. I am ask PG&E to do the join trench design and I want Xfinity as my internet provider to use the same trench. I need a Serviceability Request for a new construction joint trench. I need a sit

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I need a Serviceability Request for a new construction joint trench. I need a site survey to determine the tap location

Hello, I am doing a new construction and the city requires moving all overhead utility lines to underground. I am ask PG&E to do the join trench design and I want Xfinity as my internet provider to use the same trench. I need a Serviceability Request for a new construction joint trench. I need a sit

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Customer Service

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MrsRobinson88, hello there! Thanks for engaging in our Forums. I am having a hard time comprehending your concern. If you are engaging in the matter of Yahoo email, the link is https://help.yahoo.com/kb/remove-temporarily-hide-ads-yahoo-mail-sln15803

XfinityQue

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2 hours ago

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Feedback on new Yahoo email

The new Yahoo email is horrible, it has ads all through the inbox that can't be deleted. I'm not happy with this change at all.

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Xfinity Rewards would be based on account holder and not based on the Xfinity ID being used @user_BP12. If the account holders are different for both accounts, tenure will not be allowed to carry over. If the accounts are under the same account holde

XfinityDemitrius

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3 hours ago

to the conversation:

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Tenure Bridge Request: Diamond Status Reset After Plan Change

Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect

Question

Good evening @user_q7c7x2. and thank you for reaching out on our Forums. We can help with your Peacock issues. Are you receiving Peacock through Gigabit service or Xfinity Rewards?

XfinityAlyssaA

commented

3 hours ago

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Peacock

Peacock channel is asking me to sign in and make an account

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Thank you for the link. I can already see both accounts, so they are linked to my identity. However, the Tenure did not carry over to the new active account. Since this is the same household and same Primary user, the account with the longest t

user_BP12

replied

3 hours ago

to the conversation:

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Tenure Bridge Request: Diamond Status Reset After Plan Change

Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect

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This was resolved after chatting with Xfinity support. Thanks!

user_616xv4

commented

3 hours ago

to the conversation:

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CM3000 not receiving full speed after upgrading to 2gb tier

Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co

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I don’t know if I am allowed to help you I don’t work for Xfinity

user_letts

commented

3 hours ago

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Xfinity stream app not working on Apple TV

I have Xfinity internet (1 GB) plan and it says I have free access to Xfinity stream. I downloaded the app on my phone and my Apple TV (that is connected to a Samsung TV). The app works fine on my iPhone but on my Apple TV, it keeps showing that I have to be on my home network to watch. I AM on the

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Nope, you're 100% correct that navigating to http://10.0.0.1 is how one would access the admin tool once enabled, but you must first toggle the "Allow Admin Tool access" setting in the Xfinity App to enable access as shown on the support page I share

XfinitySean

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4 hours ago

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Gateway login URL

Whenever I try to log into http://10.0.0.1 I get the following screen (see screenshot below) I've tried other browsers, but I get the same results. Cache and history cleared. I cannot use the Xfinity app on my phone is its too old and my phone is not supported by many apps these days. This is not co

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@XfinitySean Xfinity's support site still refers to 10.0.0.1 and your own Xfinity store reps and the field tech that installed my gateway and cable box advised of 10.0.0.1.

randya1

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4 hours ago

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Gateway login URL

Whenever I try to log into http://10.0.0.1 I get the following screen (see screenshot below) I've tried other browsers, but I get the same results. Cache and history cleared. I cannot use the Xfinity app on my phone is its too old and my phone is not supported by many apps these days. This is not co

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The return label. Not the green label.

user_3hc5x8

commented

4 hours ago

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Return Label for phone

I received an email to print out the green label for my phone. However, it will not open. Says server not found. it’s an IPhone 16 Pro Max. I traded it in for the 17 Pro Max but did not receive the label. Been on the phone and on line with Chat for months. Finally got an email.

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Thanks for posting on our Community forums, user_mutehn. I’m really sorry this happened, especially so soon after installation. Losing service right after the line was buried is incredibly frustrating, and I understand why you’d feel regr

XfinityDilary

commented

4 hours ago

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Terrible and slow service

We have had Xfinity for a week. The tech came to bury the line and we lost service. Troubleshooting didn’t work so now we go without for a week while we wait to a tech. Already regretting switching from our previous provider.

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Return Label for phone

I received an email to print out the green label for my phone. However, it will not open. Says server not found. it’s an IPhone 16 Pro Max. I traded it in for the 17 Pro Max but did not receive the label. Been on the phone and on line with Chat for months. Finally got an email.

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Devices

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