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user_r1nccy Being redirected to the Xfinity app when you're trying to access gateway settings through 10.0.0.1, only to find the settings you need aren't available in the app, would leave anyone feeling stuck. After multiple contacts with support and
no advanced settings on my APP
I’m having an issue managing my Wi-Fi through the Xfinity app. The app doesn’t show Advanced Settings or the option to manage my Wi-Fi equipment, even though my internet is active and working. When I try accessing my gateway directly through 10.0.0.1, I’m redirected to a message telling me to downlo
Question
user_5rrqqw You will want to ensure that you're signed in to the Xfinity Community Forums site so the direct messaging access is available to you. Please review the below link for step by step directions on direct messaging our team. Thank you very m
Trade In value is not what I agreed to
Ordered 2 phones with a $662 trade in promised on 8/18/26. One phone arrived on 8/20 and was activated and trade in phone was accepted with the $662 value. Second phone was deemed recovery not likely on 8/29. I requested Xfinity to replace lost phone several times but received a credit for lost phon
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For some reason it’s showing I need to make half of the payments before upgrading
Upgrade
Hello, I was wondering if I use the upgrade with the mobile plus plan and I pay the new phone in full without being on a payment plan would the device I trade in still have the remaining balance forgiven?
Question
Switch to Yahoo Email
Why did Xfinity decide to take a step backward with this change to Yahoo mail? I already use Yahoo email for a few very limited communications. In my opinion, Yahoo email is garbage. It used to be half way decent, but recent changes have made it a far worse platform. It was never as good as the Xfin
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Incorrect unreturned equipment charge sent to collections — need assistance
Hello, I’m seeking assistance with an incorrect $150 unreturned equipment charge that Xfinity has supposedly referred to collections. I previously lived in a student apartment complex where internet equipment was preinstalled and internet service was included in the lease. My signed lease explicitly
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Billing
Try clearing your browser cache and cookies or use a Private browsing session.
Device Upgrade
Hello, I am interested in upgrading my devices but everytime I try to check out says i am unable to. My work hours don't align with your business hours to try to get this done in person.
Question
Sweet, @DAN.PET! We're on our way it seems. We have historical context of your public post in our system, you just need to send us your full name and service address in direct message to get started. See you there! 👍
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
@XfinityJustinM OK - I just found a setting to check in Profile settings and can now message. Can you repeat what information you need me to include in the message? Is it just my service address and ticket number, or do you need a description of the
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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@user_v5e1uy Are you getting that password request through a 3rd party app or program you've connected your email to? Or are you getting that message when using the connect portal?
Password reset request every day
Everyday I am getting prompted to reset my password. I can change the password on both of my devices but still email gets stuck in the outbox for hours. I have called customer support on this matter 3 times and the only thing they tell me to do is reset the password. I’m running out of passwords and
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Greetings, @user_z0f5mb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about upgrading your old HD cable box (XG2) with a new 4K DVR (XG1v4). You have defin
Escalation Request: Inappropriate 4K Equipment and Unresolved Service Issues
Xfinity professionally installed TV and Internet service at my new home approximately three months ago. I have four 4K televisions, including an 85” Samsung QN90A. The installer provided three 4K-capable Xi6 boxes but installed an outdated, non-4K XG2v2-P (Pace PX022ANM) on my primary 85” Samsung. F
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If you look under step two in the instructional link I sent over you'll see the note below, @DAN.PET Note: If the Start New Conversation icon is disabled. Navigate to your profile settings, uncheck the box next to 'Opt Out from Direct Messaging', and
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Devices typically arrive within 2 business days after shipping. You can check your order status and tracking details by logging into your account via the Xfinity App or the Billing tab on the Xfinity Mobile website.
Shipping Inquiry
Hello! I ordered a phone this past Thursday. The rep I spoke to stated it would arrive within a few days. An online rep told me today it takes 7 business days just to ship out. Is this correct? I am frustrated. Had I known this I would have just made a trip to a location.
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Greetings, @user_h04ctz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this free iPad offer that you ended up getting charged for. You have definitely
Free iPad Scam
I am dealing with what looks like has been a pretty major issue for people. An agent told me that I would be getting an iPad free of charge, and of course, that was false and I’ve been getting charged monthly payments for it.
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@XfinityJustinM Those are the steps I am following. And I don't see anything there about a setting I may need to change. What am I missing? I cannot get beyond step 2 because the icon is greyed out, even though I am logged in.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Free iPad Scam
I am dealing with what looks like has been a pretty major issue for people. An agent told me that I would be getting an iPad free of charge, and of course, that was false and I’ve been getting charged monthly payments for it.
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Billing
user_sosbg8 Hi there! Thanks for reaching out to our team here on our Xfinity Forums for help with having the line removed. Congratulations on your new home! I'm sure you are excited to get everything settled and things set the way you would like the
Request to remove an unused exterior coaxial drop line
Hello Xfinity Support, I recently moved into a home with an unused coaxial drop running from the utility pole to the exterior of the house. This connection is not in use, and I would like the unused exterior drop removed. Please have the appropriate Comcast/Xfinity line or maintenance team verify wh
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Good Morning, @user_9as3gp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand how frustrating it must be to drop connection as my entire household relies on the connection for school and work
My Internet keeps cutting off and then it won’t come back on for hours
My Internet keeps cutting off randomly. I unplug it from the wall. I let it sit and plug it back in. It’s cycles through all the colors and it just sits there flashing green for the next few hours and then I’ll come on. It’ll work for a few minutes and then I’ll stop
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crazeeafguy Thanks for submitting a post. How long ago was the technician appointment? I ask because it can take time to refer and schedule work with maintenance teams, and we normally provide a 2-week window to have the work completed. We can help l
Intermittent TV Dropouts – In-Home Tech Confirmed Degraded Signal at Tap (Line Maintenance Needed)
Hello,I am experiencing frequent, severe signal drops affecting my TV service multiple times every single day. This issue has been going on for a few months. Have already replaced the cable box and had an in-home technician come out to our home. A standard Xfinity in-home technician recently came ou
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Hello @user_spzs8c the Ethernet port on the back of the XG2 is not going to be active. They are just made that way from the manufacturer.
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Cable Box RJ-45 for URC Automation connection using LAN
I have Xfinity service and an Xfinity Cable Box Model: XG2v2P that has an RJ-45 port on the back panel. I am getting a home automation control system installed and the installers said that the best way to program their Universal Remote Control for cable TV on my home theater is through my local area
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