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No service.
Transferred from t mobile to xfinity. My esim won’t activate on the app, i've tried every trouble shooting methods, even the advanced ones. I've spent 4 hours on the phone with xfinity with 6 different reps, all who promised me they could fix the issue and then didn't and hung up and didn't call bac
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Devices
Hey @user_1hse0n, Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help submit a request to see if the pedestal can be moved. As the equipment is within the easement, there is a possibility that it cann
Pedestal relocation
I built a new garage and the coax pedestal is blocking one of the garages.
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Have tried all the recommended steps like turning off devices, turning off the router/modem. Would like some diagnostics done and to be mailed a replacement modem/router
Continually Drop Service/Get Very High Ping Every 5 Minutes
Would like a motem or router replacement. It consistently happens across all my devices- when I'm playing a game, I get high ping every 5 minutes, and my internet network drops every 5 minutes and I have to reconnect. Definitely a hardware issue.
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Continually Drop Service/Get Very High Ping Every 5 Minutes
Would like a motem or router replacement. It consistently happens across all my devices- when I'm playing a game, I get high ping every 5 minutes, and my internet network drops every 5 minutes and I have to reconnect. Definitely a hardware issue.
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Your Home Network
The emails are not and were not moved to spam by me. Nor is it a setting issue as I even removed the options to block any senders at all. I get spam all day long in my inbox but I can't get legit email in my inbox. Clearly it's an Xfinity glitch that
Marking SPAM emails as NOT spam does not work
I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no
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Pedestal relocation
I built a new garage and the coax pedestal is blocking one of the garages.
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Customer Service
Hey @user_bt0282, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience and feedback regarding the transition to our Xfinity Mobile service. I made the switch quite a few
Trade-In Promotion Promised at Sign-Up Not Honored – Repeated Runaround
I am seeking assistance with a trade-in promotion that was promised to me when I signed up for Xfinity services at the end of November. I was told in-store that I would receive $1100 trade-in credit for my iPhone 14 Pro Max as part of a Black Friday promotion. I joined Xfinity Internet specifically
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Thanks for your feedback, user_6y1518. I appreciate you sharing all these details and your sentiments about the interaction. Unfortunately, you are correct. We’re not able to manually add a loyalty discount, and currently, there isn’t one
"Loyalty Discount" not applied
I received an email (text included below) back on Dec 13 saying that I would be getting a "loyalty discount" going forward. Given no specific pricing in the email, I had assumed the "loyalty discount" meant I would keep my $27.99/mo pricing. However, since then my bill has more than doubled from $27
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user_w0f8cs I appreciate you looking, and we can help you further on my end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign I
$500 Virtual Gift Card
Hello, I signed up for Xfinity Mobile at the end of September 2025. The promotion to sign up included 1 year of free data and a $500 virtual Mastercard. It has been approximately 90 days since activation and I haven't received any information through my email on file about the card. I've been checki
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After hours of back-and-forth with a rotating cast of Xfinity reps, I have no satisfying conclusion. I've been told contradictory information by different people. One rep says the discount "will be added to the bill automatically once the current d
"Loyalty Discount" not applied
I received an email (text included below) back on Dec 13 saying that I would be getting a "loyalty discount" going forward. Given no specific pricing in the email, I had assumed the "loyalty discount" meant I would keep my $27.99/mo pricing. However, since then my bill has more than doubled from $27
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@XfinityShawn I don't see anything when I enter my info. I even tried my mobile account number.
$500 Virtual Gift Card
Hello, I signed up for Xfinity Mobile at the end of September 2025. The promotion to sign up included 1 year of free data and a $500 virtual Mastercard. It has been approximately 90 days since activation and I haven't received any information through my email on file about the card. I've been checki
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Hey @Keatonw1, Thank you for visiting our official Xfinity Forums Community support page. While we are unable to assist in troubleshooting and supporting the TP-Link Deco, we can provide some general assistance to see if we can help you get your pers
Bridge mode xb7t disabling lan ports
Hi everyone, I’m hoping someone can help because I’m completely stuck. I have an Xfinity XB7-T gateway on the 2 Gbps plan. I recently purchased a TP-Link Deco 7 (Wi-Fi 7) system because I have a lot of devices and was experiencing frequent drops (especially my Xbox and my work laptop during meetings
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I have to log in repeatedly and when it finally opens, the streaming is not working.
MS NOW
I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.
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Thanks for posting on our community forums for assistance, user_tf2lvv. Have you tried uninstalling and reinstalling the Xfinity App? Is this happening on all of your devices?
The Wifi tab on the xfinity app is missing, I can’t access my router settings.
I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions
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user_w0f8cs Can you please use this link https://www.xfinityincentivetracker.com/track to see if you see an updated status of your card? Let me know if you see anything or not.
$500 Virtual Gift Card
Hello, I signed up for Xfinity Mobile at the end of September 2025. The promotion to sign up included 1 year of free data and a $500 virtual Mastercard. It has been approximately 90 days since activation and I haven't received any information through my email on file about the card. I've been checki
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I have recently discovered that Paramount + App on both Auto or Expert mode is not actually playing any 5.1. All content is stereo even with shows labeled 5.1. The way the XG1v4 is frustrating with how it handles audio. @BIslander would you
5.1 Audio from Stereo Sources
Deep tech question. I have an XG1v4 DVR. When I play content from third party apps like YouTube and Spotify, which only do stereo, the XG1v4 output is 5.1. When set to Expert mode, I get 5.1 PCM. When set to Auto Detect, the output is DD+ 5.1. So, what is Xfinity doing that takes a 2.0 source and se
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Thanks for posting on our community forums, user_04mm3. The best way to manage your Wi-Fi hotspot and gain access to the admin too would be through our Xfinity App. You can disable the hotspot by selecting Wi-Fi > View Wi-Fi equipment > Advance
Disabling public wifi hotspots on XB7
Situation: I'm using this in bridge mode. I am able to stop broadcasting what would be "my" wifi networks (both guest and private on all available bands) but there is no current way in the admin panel to disable ALL wireless signals coming from the device. Meaning, the XB7 continues to broadcast "Pu
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Formal Complaint: Misrepresentation of Same-Day Delivery
Xfinity Mobile Executive Care Team, This email constitutes a formal notice of misrepresentation regarding my recent Xfinity Mobile order and a request for immediate resolution. On January 5, 2026, I engaged with an Xfinity Mobile live chat agent identified in the transcript as Jitender, who later st
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Customer Service
... I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. ... Comcast's spam filters and the filters in webmail only operate on messages when they first arrive. If they are moved afterward
Marking SPAM emails as NOT spam does not work
I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no
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Joli84 - Thank you so much for taking the time to share your feedback. It truly means a lot. Our team is here to support you. Whenever you’re ready, let’s connect and work together toward a resolution. If you could please send a direct ch
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Formal Complaint: Misrepresentation of Same-Day Delivery
Xfinity Mobile Executive Care Team, This email constitutes a formal notice of misrepresentation regarding my recent Xfinity Mobile order and a request for immediate resolution. On January 5, 2026, I engaged with an Xfinity Mobile live chat agent identified in the transcript as Jitender, who later st
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