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How do I import .eml attachments to separate email messages?
I received an email message sent from Outlook with multiple attachments. When this message arrived in my Xfinity email each attachment was then named using the "subject.eml" Is there a way to import those attachments to separate email messages to my Xfinity email account?
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Identify verification capture attempts have been exhausted
I am having trouble verifying my identity with the email they have sent me to verify my identity, I submitted pictures of my ID and it wont work. After many attempts it tells me capture attempts have been exhausted
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Plan
Damaged buried utility box
There is a buried Xfinity cable box at the boarder between my property and my neighbor’s and my neighbor’s palm tree has grown into the box and damaged it preventing the lid from covering the box. The cables inside are unprotected from the elements now.
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Customer Service
Cancel
Hi, I no longer want my Xfinity services and would like to cancel asap. How can I do this without a phone call?
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Customer Service
No Available Callback Options for a Diamond Member
I need to disconnect internet service effective Feb 19, 2026 (end of my billing cycle). The Xfinity Assistant loops and won’t connect me to an agent, and the earliest callback offered is Feb 20. I need the stop-billing date set to Feb 19 so I’m not billed into the next cycle. I have no equipment to
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Customer Service
Thank you, just sent.
Safety Hazard: Damaged Underground Handhole
Hello, I am reporting a damaged underground utility handhole located at [Edited: Personal information]. The lid is broken, cracked and deteriorating, creating a significant safety and tripping hazard in my driveway/yard. The box contains a mainline splice closure and is currently exposed with weathe
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Why is paying off my device so hard?
After a horrible experience, with xfinity, mobile (broken promises and extremely rude arrogant and unintelligent customer service agents and my free device costing me $16. and change monthy) I canceled all of my xfinity services. I traded my phone into another provider and they issued me a virtual c
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Network
teamwillrd, hello there and thanks for reaching out. I understand your concerns. Please visit this link for more information regarding the indicator lights on your X1 box. What the LED lights on your X1 TV Box - if you have any other questions or con
Should the DVR light go off when tv is off
Should the DVR light go off when tv is turned off during recording
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Two Accounts, Same address
so i work from home but live in the basement of the family home. my family has their own wifi and such and im wondering if its possible to get my own as the slow connection hinders my work pretty bad sometimes ?
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Your Home Network
Safety Hazard: Damaged Underground Handhole
Hello, I am reporting a damaged underground utility handhole located at [Edited: Personal information]. The lid is broken, cracked and deteriorating, creating a significant safety and tripping hazard in my driveway/yard. The box contains a mainline splice closure and is currently exposed with weathe
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Customer Service
We’d regret seeing you go and would love the opportunity to review those fees and the recent technician visits, so we can make sure everything was handled correctly @user_idjj64. If you decide you’d like us to take one last look before ma
$100 technician fees charged for Xfinity fixing their connection
For the third time after setting up WiFi/television it mysteriously stops working until the technician comes and fixes it for the $100 fee. The second time I set up WiFi and cable it was working for a day then stopped all of a sudden just so they can charge $100 extra. This is a money grab and a rip
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Hello @user_o0c0nt, please follow up with us in direct message for further assistance. We want to make sure that your personal information is securely protected at all times, and we will need some additional information to move forward. To send a "Di
Phone delivered to an incorrect address
Phone delivered to an incorrect address. Poor customer support. On Feb 12, 2026. I received a promotional email from Xfinity that could save me money in purchasing an iPhone 17 pro. I followed the steps described to complete the purchase. Everything was going well until I was checking out my shoppin
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I am canceling Xfinity. This is ridiculous. You all know what you are doing with charging extra fees through no fault of the customer. Multiple people have said this and no change has happened.
$100 technician fees charged for Xfinity fixing their connection
For the third time after setting up WiFi/television it mysteriously stops working until the technician comes and fixes it for the $100 fee. The second time I set up WiFi and cable it was working for a day then stopped all of a sudden just so they can charge $100 extra. This is a money grab and a rip
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I am still waiting for a response.
Tenure Bridge Request - Accidental Second Account
Hello, Please help bridge the tenure from my old account to the new one so I can get your rewards back.
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Thanks for reaching out @user_idjj64! I’m really sorry you’ve had to deal with repeated service issues and multiple technician charges. I completely understand why this feels frustrating, especially when everything works and then suddenly
$100 technician fees charged for Xfinity fixing their connection
For the third time after setting up WiFi/television it mysteriously stops working until the technician comes and fixes it for the $100 fee. The second time I set up WiFi and cable it was working for a day then stopped all of a sudden just so they can charge $100 extra. This is a money grab and a rip
Question
$100 technician fees charged for Xfinity fixing their connection
For the third time after setting up WiFi/television it mysteriously stops working until the technician comes and fixes it for the $100 fee. The second time I set up WiFi and cable it was working for a day then stopped all of a sudden just so they can charge $100 extra. This is a money grab and a rip
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Billing
Billing Dispute: Unauthorized Plan Upgrade Sent to Collections.
I am writing to request an escalation regarding an unauthorized plan upgrade and a wrongful collections action with IC System. Background: I was a long-term customer on the Internet Essentials plan ($29.95/month). For reasons unknown, my plan was unilaterally upgraded to the 'Connect' tier and recie
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Thanks for reaching out to us on our community forums @apierce3! I can absolutely understand why this is a concern, especially with the lid deteriorating and the equipment inside exposed to the elements. We’ll need to gather a little more infor
XfinityAldrik
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Safety Hazard: Damaged Underground Handhole
Hello, I am reporting a damaged underground utility handhole located at [Edited: Personal information]. The lid is broken, cracked and deteriorating, creating a significant safety and tripping hazard in my driveway/yard. The box contains a mainline splice closure and is currently exposed with weathe
Question