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Training your employees better would be a start. This has caused quite an issue for my wife who will now have to deal with getting things corrected. I spent hours working with a person on chat only to get really poor instructions.
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
Question
Good evening, @user_m19yeb! Thank you for your interest in getting a new device on a payment plan. Your device payment plan limit may change based on your payment history and tenure for your Xfinity Mobile account as well as your other Xfinity servic
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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We appreciate you taking the time to share your experience with us @user_ca9w3j. I am sorry to hear you wish to leave. If there happens to be anything more we could assist you with, please let us know.
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
Question
I have 2 WiFi extenders that won’t connect.
The extenders that I have are 3 feet away from the modem. I plugged them in, go through the whole set up process. The lights are blinking, white, then blue, then turn solid red, and they won’t do anything after that
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Customer Service
Thanks for clarifying that further, @user_00ouey. It sounds like when you spoke on the phone, they fixed a problem they saw and then provisioned your phone and internet services again. That will make the internet modem reset so you would go offline d
landline phones certain calls go right to e mail was told it was fixed 3 times it is not fixed
calls that are automated or from a call center go roght to voice mail phone does not ring nor caller id appear on tv tech came out had no clue what to do spoke little englsh phone tex on 3rd attempt said he fixed it because somethong was b;locked still not fix now what???????????????
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right said fixed called again another tech said he saw problem something was blocked removed block still not fixed although working on phone internet went out lost chat now internet is sooooo slo
landline phones certain calls go right to e mail was told it was fixed 3 times it is not fixed
calls that are automated or from a call center go roght to voice mail phone does not ring nor caller id appear on tv tech came out had no clue what to do spoke little englsh phone tex on 3rd attempt said he fixed it because somethong was b;locked still not fix now what???????????????
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Hi @aSmithy341, I understand this is quite frustrating for you. Please keep in mind that in our Xfinity Forum Guidelines we state that we should all be good to each other. Our advanced teams still visit the forum, and they work very hard to keep thin
Bridge Mode section is blank in the admin page of xfinity gateway
I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho
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It is, however we still can’t resolve why he keeps getting prompted to change his password
can't send email
Recently comcast is making me change password constantly. After that I cannot send emails through Outlook. I can receive emails. Spent hours on phone each time. Today it cannot be resolved. think i need to get to advanced settings but it is grayed out and can't select it. Help
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Greetings, @user_0d8734! Thanks for being a part of our family for all these years! We are happy to take a look at your account and find out why the Xfinity Membership is showing you are not eligible. The Peacock Reward can be redeemed if you are Dia
Peacock streaming service
I heard that if you had 1Gb Internet service you could receive peacock streaming for free. Any truth to this?
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No problem at all! I thank Xfinity for allowing me to be apart of something this great! This shows me that you guys really care about your customers. Have a great day & thanks again!
Recent Live Chat
It is an understatement to say that the Xfinity agent, Satish, performed exceptionally during our interaction. The agent was courteous, highly supportive, and dedicated ample time to ensure my satisfaction before concluding our chat. I can unequivocally state that this was the most outstanding custo
Question
Good evening @user_uam78x and thank you for reaching out on our Community Forums with your XB10 request. I see that you stated you are receiving symmetrical speeds so you should be eligible. We're happy to confirm and get one shipped out to you. To g
Requesting a XB10 Gateway
I have the 1 gig up and 1 gig down plan, Says it includes a wifi 7 gateway which would be the XB10 and currently I have the XB7 which doesn’t support wifi 7
Question
I have a Diamond membership status plus I subscribe to the gigabit service, but having a hard time activating this "free" Peacock subscription. I've tried several times with no avail, it just says.....Not Eligible which is opposite of what the offer
Peacock streaming service
I heard that if you had 1Gb Internet service you could receive peacock streaming for free. Any truth to this?
Question
Thank you for taking the time to reach out @user_ca9w3j. With the Xfinity Email, once an account is deleted or marked Inactive, a new Inbox would not be able to get created to restart an email. If there happens to be anything we could help address, p
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
Question
Router Admin Tool is disabled
I tried to enable the Router Admin tool from the Xfinity app but I don't see options listed on step 2. Allow Admin Tool access (toggle ON) If you need to access the Admin Tool, use the following instructions to enable access. Visit the WiFi tab in the Xfinity app. Select View WiFi equipment and open
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Your Home Network
Requesting a XB10 Gateway
I have the 1 gig up and 1 gig down plan, Says it includes a wifi 7 gateway which would be the XB10 and currently I have the XB7 which doesn’t support wifi 7
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Customer Service
Accepted Solution
LadyRedd74, Thank you for reaching out to provide this awesome feedback. It's always great to hear we are doing a good job, and these are my favorite posts to get. I appreciate you taking the time to create this post and give Satish the credit they d
Recent Live Chat
It is an understatement to say that the Xfinity agent, Satish, performed exceptionally during our interaction. The agent was courteous, highly supportive, and dedicated ample time to ensure my satisfaction before concluding our chat. I can unequivocally state that this was the most outstanding custo
Question
user_dknqu4, Thank you for creating a new post and sharing your tips. I appreciate you taking the time to let us know what occurred and also what worked for you. How has everything been since you made this post?
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
Accepted Solution
Recent Live Chat
It is an understatement to say that the Xfinity agent, Satish, performed exceptionally during our interaction. The agent was courteous, highly supportive, and dedicated ample time to ensure my satisfaction before concluding our chat. I can unequivocally state that this was the most outstanding custo
Question
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Customer Service
Hey @user_bq8p6d, Thank you for visiting our official Xfinity Forums Community support page. I greatly appreciate you leaving a details understanding of what is taking place and the troubleshooting steps you have already taken. I would like to take a
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Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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