Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (546.9K)
@XfinityJon Yes. Constantly refreshing after switching tabs and being presented with the "Sign in" button every time.
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
Question
No, I have not gotten any assistance. I am never sure when a call might be blocked that could be important.
Persistent Incorrect Call Blocking
I am writing to request assistance with a recurring problem involving my Xfinity home phone service. For years, the spam‑blocking feature has worked well and has saved me a great deal of trouble. However, in recent weeks it has begun blocking legitimate calls that I rely on — including my auto repai
Question
Another weekend of football is here ... still no ability to fast forward or skip back in a recording in progress. If Comcast's tech team is truly "aware of this problem and working on a solution" (posted multiple times by Comcast employs many weeks
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Another weekend of football is here ... still no ability to fast forward or skip back in a recording in progress. If Comcast's tech team is truly "aware of this problem and working on a solution" (posted multiple times by Comcast employs many weeks
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Another weekend of football is here ... still no ability to fast forward or skip back in a recording in progress. If Comcast's tech team is truly "aware of this problem and working on a solution" (posted multiple times by Comcast employs many weeks
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Another weekend of football is here ... still no ability to fast forward or skip back in a recording in progress. If Comcast's tech team is truly "aware of this problem and working on a solution" (posted multiple times by Comcast employs many weeks
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
XB7 MOCA as a mesh backbone
What XB7 parameters have to be changed to turn XB7 MOCA into a mesh backbone? Configuration: XB7 LAN1 ----- Router WAN XB7 LAN 3 ---- Deco LAN [MOCA] MOCA Adapter LAN ----- Deco LAN [far end of house] Deco App's list of offline clients includes APS1-xxxxx, which I assume to be the XB7 MOCA Deco App'
Question
•
Your Home Network
Ncaawb. Less demand??? I do not know what is a dynamic toggle option i do know there is more demand for womens b-ball. MLB isn’t even playing now. Please put ncaawb back on the remote C button thank you
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
Question
Property Damage Complaint: Subcontractor Digging Causing Yard Flooding
Recent road work on the road bordering my property has created flooding along the entire southern edge of my home, I believe. There was about 0.56" of rain over the last 12 hours, this is an average rain amount but the 1st time i noticed since the road work, and the water in my backyard was up to my
Question
•
Getting Started
My account says the same thing, was this resolved with an agent?
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
Question
Of course, Artificial Ignorance is an obsequious little twat.
Deplorable business practice: AI voice assistant lies and tries to convince you its hunan
The original voice assistant tells you it’s AI before transferring you to a “human” which is actually another AI pretending to be a human. It spends a ton of time trying to convince you it’s a human and blames its thinly veiled robotic cadence on “our call quality”: Mine was named Yaruj or something
Question
New interest service
We got 1 gig internet, was deliver about 2 hours ago, tried multiple different coaxial outlets and plugs, tried restarting it, it is still blinking yellow.
Question
•
Your Home Network
Deplorable business practice: AI voice assistant lies and tries to convince you its hunan
The original voice assistant tells you it’s AI before transferring you to a “human” which is actually another AI pretending to be a human. It spends a ton of time trying to convince you it’s a human and blames its thinly veiled robotic cadence on “our call quality”: Mine was named Yaruj or something
Question
•
Customer Service
Help
Hello! I am a new Xfinity Internet customer. I received my order confirmation and my modem has already arrived. I created my Xfinity ID using the same email address I used when placing my order. However, every time I sign in to the Xfinity app, I get this error: “Access not Authorized. You signed in
Question
•
Xfinity App
My phone has been disconected while being transfered. I need to talk to a live person. I can't call because my phone has been disconected
Please contact me via email or this chat, I must speak to a live person because my transfer has locked up my phone.
Question
•
Devices
Also being charged for the service that isn’t active/working!
Added Voice service No Pin sent
I added voice service to plan in early October. I was never sent a security pin to set it up. I’ve requested a new pin multiple times and never received anything. It is not setup, no dial tone and now I am being charged for the service that isn’t active
Question
Hello @user_pcece4, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
PPG_0017 Peacock
I am a Diamond rewards member trying to activate my free Peacock Premium, but I am repeatedly getting the PPG_0017 error stating my account is already linked to another Peacock account. I have never used a different email for Peacock. I recently moved to a new address, and I understand this is a kno
Question

Another weekend of football is here ... still no ability to fast forward or skip back in a recording in progress. If Comcast's tech team is truly "aware of this problem and working on a solution" (posted multiple times by Comcast employs many weeks
wriley18
commented
1 hour ago
to the conversation:
0
0
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question