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same here West Lafayette, Indiana
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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Same issue in Milpitas, CA.
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
Question
Same in Fremont, CA.
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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I’m having the same issue. After multiple chats and phone calls, they finally told me that it’s a known problem right now and that multiple people are having this issue since it’s a new offering or something like that. They said they’re working on fi
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
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Set up port forwarding in the Xfinity app Open the Xfinity app and sign in with your Primary, Manager, or Member Xfinity ID and password. Select WiFi. Select View WiFi equipment. Select Advanced Settings. Select Port forwarding. Select Add Por
port forwarding disappears everyday
Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday. My device has a static ip. Port open is 32400. Advanced Security is on. I put the rule in the app every single day. It drops every single day.
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user_teci9h - Can you walk me through the steps you've taken to enable port fowarding?
port forwarding disappears everyday
Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday. My device has a static ip. Port open is 32400. Advanced Security is on. I put the rule in the app every single day. It drops every single day.
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mbailey555 Did the new function start after a recent update?
Xfinity streaming last channel problem
I access Xfinity streaming on four Hisense TV's using Roku Ultra devices. Starting today on all the TV's, the Last Channel function shows the list of recently accessed channels with the current channel (leftmost in the list) highlighted. This requires me to navigate the list every time to choose the
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@user_luyu1r The store rep stated something along the lines of associating a billing code in the form of an X1 equipment charge with my cablecard. When I got home, I had my oldest Premiere box displaying channels. After doing the direct message sess
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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Greetings, @user_v6xyaf! We would be happy to assist you in getting someone out to your location to address the signals. I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It w
XB8 Partial Service - High Downstream Power (+13.5 dBmV) and Unknown Modulation
Hello, I am experiencing frequent dropped WiFi calls and packet loss. I have an XB8 gateway and my signal levels are out of spec. Downstream Power: Ranging from +12.6 dBmV to +13.5 dBmV (Overspec). SNR: Failing at 33.6 dB - 34.2 dB. Modulation: Showing as "Unknown" on multiple channels (including 15
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We had it last night and it’s gone today with no explanation. Tried calling Xfinity and got nowhere. Looking into other options since it’s one of the only channels we actually watch.
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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the explanations don't make sense. isn't it just a mobile app? it's like getting peacock as part of your high speed internet. much of the content isn't on tv, such as access to the nhl. you stream that on the espn app, not on your
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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No, I am using the supplied gateway/router CGM4981COM
port forwarding disappears everyday
Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday. My device has a static ip. Port open is 32400. Advanced Security is on. I put the rule in the app every single day. It drops every single day.
Question
No, yours is the first response to my post.
Xfinity streaming last channel problem
I access Xfinity streaming on four Hisense TV's using Roku Ultra devices. Starting today on all the TV's, the Last Channel function shows the list of recently accessed channels with the current channel (leftmost in the list) highlighted. This requires me to navigate the list every time to choose the
Question
user_o1tv2b Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value y
bad connection-
waited on line 45 min & 1 hr (until they hung up on me) never did reach a real person- we have gone 3 days without tv service!!!! like you care-- I pay my bill on time & have been a member for 50+ yrs- Your service is not cheap- (& not the greatest) How do we get help with our service???? Sarah--
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Thanks for confirming user_teci9h! Are you using a separate router in bridge mode?
port forwarding disappears everyday
Every single day my port forwarding drop. I have spend hours on the line with customer service who assures me it wont. BUT IT STILL does everyday. My device has a static ip. Port open is 32400. Advanced Security is on. I put the rule in the app every single day. It drops every single day.
Question
Thank you for reaching out to us @deepr! For troubleshooting purposes, have you tried clearing cache and cookies on your browser, closing the browser application and all it tabs, and then loading it again? Are you noticing this issue on multiple br
Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
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IS XFINITY GOING TO FIX THIS MESS???????!!!!!!!! THEY NEED TO BE RESPONSIBLE FOR THIS AND ALL THE COST ASSOCIATED WITH IT!!!!
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
Question
Yes same issue here in Gig Harbor, Washington, cannot access most of Chinese apps on mobile include WeChat, Baidu, Kuaishou and bank apps too!!!
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
Question
I also started seeing the error "Cannot read properties of undefined (reading 'slice')" when I try to view the statement from my account (https://customer.xfinity.com/#/billing/brite). I noticed it from the past few days, I tried to get it resolved t
Billing statements - why so difficult and slow to obtain?
I have been signed up for electronic delivery for years now but in the past year or so, it has almost become impossible to find and download a copy of the monthly billing statement. Today, despite logging in via MS Edge and then Chrome, I continue to get this error - "Cannot read properties of undef
Question
Thanks for joining the Xfinity family. We are excited that you have chosen us as your service provider. Sure, I will be more than happy to assist you today. Your guest can connect to our Xfinity Hotspots around you. I have included a link to assist y
XfinityCarolyn
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Guest network
Hello, I am a new xfinity customer and just had everything installed last week, including free installation which was great! Unfortunately I am having trouble setting up a guest network like I did when I had Quantum fiber from AT&T. A guest network is essential for home private network security, how
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