Xfinity Community Forum

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (466K)

Most Recent

Selected Most Recent

my account details

I am considering changing my plan. I need a printout of what I get now in order to decide.

Question

•

Channels and Programming

Thank you for getting back to me and letting me know what helped to fix the pixelation issues you were dealing with. I really appreciate it.

user_ptyccd

replied

5 minutes ago

to the conversation:

Pixelation on ESPN, Comedy Central, HGTv

For several months I’ve been experiencing pixelation on ESPN. At first is sandy all the time and seemed to get worse during popular sporting events that had likely large numbers of viewers. Recently it’s getting to be so bad it’s often unwatchable. Now it’s happening on HGTV and Conefy Central as we

Question

Xfinity support came through and both phones were accepted for the promotional trade in value. Great job xfinity support!

user_7aypnp

commented

6 minutes ago

to the conversation:

Frustrated with Xfinity Mobile support regarding Trade In

On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir

Question

Help with IMAP

Trying to put in IMAP password but says incorrect. Put in my Comcast password but it says incorrect. What does it want? Need to get my emails!

Question

•

I need to clarify something because the current status is inconsistent. I’ve been told: - There is no active escalation case tied to ECM0020427986- The ticket is closed- The network team is still actively working on the issue Those cannot all be tr

286sUser

commented

8 minutes ago

to the conversation:

Need escalation: recurring service drops since Christmas 2025 despite multiple calls and technician visit

I am requesting escalation beyond basic troubleshooting and a written explanation of root cause, corrective action, and billing relief. My internet issues began around Christmas 2025 and have now continued for about 3 months. The problems include repeated service drops, intermittent connectivity, an

Question

i am going to cacnel my Comcast/Xfinity cable service since i can no longer view ABC. I watch ABC for morning and evening programs, in addition to sports programming. Good bye Comcast

ADude

commented

11 minutes ago

to the conversation:

Will you bring back the ABC channel to Tucson Arizona area...soon?

Question

Loss of my local NBC station (KSBY) on Xfinity

I am a long time Xfinity customer and prefer cable to satellite. I pay over $300/month for honest cable service because I don't believe in stealing cable like some people do. However, the loss of a MAJOR NETWORK like NBC due only to a price dispute IS RIDICULOUS. IF YOU REALLY THINK YOUR CUSTOMERS W

Question

•

Channels and Programming

user_5rs0gv Hi there! We can definitely help point you in the right direction. If you’re seeing a “payment declined” message, it’s usually tied to one of a few things: The card or bank is blocking the transaction (somet

XfinityAirelle

commented

12 minutes ago

to the conversation:

Payment issue

Comcast says payment is declined

Question

Help with IMAP while in S Africa

I’m trying to get my email and I get “password incorrect for IMAP. I put in my Comcast password, which I just changed and it keeps saying the same thing. I can reply with either cancel or OK. Typing in my new Comcast password and then hitting OK does nothing but bring up the error again.

Question

•

@user_kzc2hn Thanks for reaching out to us and thank you for the information you provided. You are correct Xfinity will not send you an e-mail that says your payment method was rejected. The most you will get is a notification that indicates

XfinityOrlandoM

commented

15 minutes ago

to the conversation:

XFINITY EMAIL

Your most recent payment method was rejected. Please update your payment information to avoid any service interruption. Make a payment Easily view your balance and pay your bill, plus make your life simpler – sign up for automatic payments. Xfinity offers easy ways to view and pay your bill ✓ Never

Question

XFINITY EMAIL

Question

•

Billing

Payment issue

Comcast says payment is declined

Question

•

Billing

Hi there, @user_b5uze2. Thanks for reaching out to us here on the Community Forum. We can help you change your number here. Were you going to be porting in a number or did you want a brand new number?

XfinityFrank

commented

22 minutes ago

to the conversation:

Change my number

How do I get my landline phone number changed

Question

credit for constant outages.

Credit me back for the constant outages.

Question

•

Your Home Network

Exact same issue. I have been forwarded to “someone who can help” 5 times this morning with no resolution.

user_71ahrr

commented

24 minutes ago

to the conversation:

Managed WiFi Credentials

Writing here as a last resort as I've tried at least 5 times throughout the day today. In short, I live in an apartment with bulk services/billed through rent and managed wifi. I received the invitation to activate my Xfinity ID, but have not received a follow-up email with access credentials. In th

Question

user_zweqzg Can you double check the coax cable going from the wall to the back of your modem and make sure it is securely plugged in?

XfinityBenjaminM

replied

25 minutes ago

to the conversation:

Internet down, xfinity assistant not working

My internet has been down for days, and I've been trying to talk to the xfinity assistant but it never does anything. Just three dots endlessly to everything I say. I've waited for it, nothing. And I can't find a phone number to call. I've done all the normal troubleshooting. Please help!

Question

user_zjuk8i Thank you for the update. I'd be happy to get you in the right direction for getting your activation completed. Please send us a Direct Message with your name and service address. Click "Sign In" if necessaryClick the "Direct

XfinityKassie

replied

28 minutes ago

to the conversation:

disney hulu activation issue - called 5 times no resolution

Disney Hulu included in the 1Gig plan. Have the activate button. Clicking it takes to a Disney page saying you are activating a 3rd party subscription. When i click, it opens a Disney help page with the Xfinity page back to the activate page. nothing happens. Called support 5 times no resolution. th

Question

Hi there @user_dxvhxl Thank you so much for reaching out on our Xfinity Community Forum about cancelling your service due to a high bill. I'll be happy to assist. Did you make sure there were not additonal one time charges on that bill th

XfinityDemetrise

commented

31 minutes ago

to the conversation:

Cancel Cable

My bill is too high, I need to cancel

Question

@XfinityJeniece We've left a new direct message as requested. We still have had no follow up from the call center on this issue.

user_nx9fhe

replied

31 minutes ago

to the conversation:

Unable to call internationally from the US

We have been attempting to call internationally from the US on all of our Xfinity Mobile iPhones- but the calls never connect or even get a dial tone. Regular US calls are fine. Last week when we realized the issue we called support and spent 2 hours walking through every imaginable setting and coun

Question

Good morning @user_4e67a0 were you able to complete the upgrade to Yahoo Mail?https://www.xfinity.com/support/articles/yahoo-email-migration-overview

XfinityJoe

commented

33 minutes ago

to the conversation:

Move to Yahoo not working

I enter email address then "Enter Password" screen appears. I enter my password, circle spins, then nothing. Click login again & again circle spins and nothing.

Question