Xfinity Community Forum

U

Where can I find my bill statement?

i am looking for my statement

Question

•

Billing

5

0

@user_o3w56x Great to hear it is now working for you. It may have been a glitch in one or the other. Yahoo would be the support for that, we would not be able to say whether or not it would happen.

XfinityJanelle

replied

5 minutes ago

to the conversation:

0

U

Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

Question

U

so i just switched to xfinity mobile few days ago and i can't see the text in the visual voicemail anymore. just the "play" button for the audio. Any way to fix this? I've reset and reinstalled the app and re-registered.

user_6sjqb2

replied

5 minutes ago

to the conversation:

0

U

Voicemail

What happened to my visual voicemail? I need my voicemail

Question

U

i am looking for my statement

user_xz8rol

replied

10 minutes ago

to the conversation:

0

U

My account

Making me manager on my account

Question

HOW DO YOU ACCESS EMAIL???? Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.

BruceW

commented

13 minutes ago

to the conversation:

0

S

Comcast Email

HOW DO YOU ACCESS EMAIL????

Question

Hi user_sbjlla! We appreciate you reaching out on our Xfinity Forum regarding this Seasonal Convenience Plan concern. Please know my team is always here to support you. Just to clarify, customers will receive a confirmation when they put their accoun

XfinityAmira

replied

19 minutes ago

to the conversation:

0

U

Seasonal hold

How do I put on a seasonal hold

Question

U

Yes - thankfully. But I have no idea what the problem was (Xfinity or Office 365) or do I know if it will come back or not. Perhaps the change to the Yahoo servers for Email will prevent this in the future?

user_o3w56x

replied

20 minutes ago

to the conversation:

0

U

Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

Question

user_nqcq6s Hi there! Thank you for reaching out to us here on our Community Forum. Thank you for letting us know what took place, and we'll be happy to help. When you can, please send a Direct Message with your full name and address. Here are instru

XfinityBenjaminM

commented

26 minutes ago

to the conversation:

0

U

Property Damage by Comcast repair truck.

A teleophone pole was replaced in our back yard and the comcast (or contractor for comcast) asked if he could park his large cherry picker type truck in our driveway. We have just noticed that the area he parked now has a damaged pylon that attaches to our rear patio. Only our cars have access to th

Question

thomastjames Thank you so much for reaching out to us here with your questions about your Xfinity payment. You can find instructions for setting up a payment arrangement for your past due balance at the following link https://www.xfinity.com/support/

XfinityBrianH

commented

27 minutes ago

to the conversation:

0

Bill pay

Can I split payment. I can pay $200 now and remaining balance on 6-1-2026

Question

Hi user_05nat7! Thanks for taking the time to reach out on our Xfinity Forum regarding this equipment/billing concern. My team is here to support you! So that we can further look into and assist you with these concerns, please send us a Direct Messag

XfinityAmira

commented

30 minutes ago

to the conversation:

0

U

Returns

I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to r

Question

user_uwbv7l, Hi there! I completely understand why that offer caught your attention. Thanks for reaching out to our team of experts to help over social media. The $50/month gigabit pricing you’re seeing is typically a new customer promotional o

XfinityGabriel

commented

31 minutes ago

to the conversation:

0

U

Are there any offers close to the new customer deal(s)?

Hello! My promotional offer ended recently and I was able to swap to a different plan with some help from an agent but I noticed on the website that new customers can get $50/month for gigabit, is there anything similar or close at least for current customers?

Question

Thanks for working with us over DM and allowing our team to address your concerns.

XfinityJorge

replied

31 minutes ago

to the conversation:

0

Cancel internet service

Hello, I'm looking for some assistance with canceling internet service. Thanks

Question

U

Property Damage by Comcast repair truck.

A teleophone pole was replaced in our back yard and the comcast (or contractor for comcast) asked if he could park his large cherry picker type truck in our driveway. We have just noticed that the area he parked now has a damaged pylon that attaches to our rear patio. Only our cars have access to th

Question

•

Customer Service

10

1

0

@user_2xombf To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the

XfinityRaul

replied

39 minutes ago

to the conversation:

0

U

Customer service phone number

I need a customer service phone number

Question

Bill pay

Can I split payment. I can pay $200 now and remaining balance on 6-1-2026

Question

•

Sign-In and Account Management

6

1

0

U

I used seasonal hold in April but we are still being charged the same amount .

user_sbjlla

commented

45 minutes ago

to the conversation:

0

1

U

Seasonal hold

How do I put on a seasonal hold

Question

You can also make this change at https://payments.xfinity.com/methods.

BruceW

commented

46 minutes ago

to the conversation:

0

U

Update credit card info

Can’t find screen to update credit card

Question

U

Are there any offers close to the new customer deal(s)?

Hello! My promotional offer ended recently and I was able to swap to a different plan with some help from an agent but I noticed on the website that new customers can get $50/month for gigabit, is there anything similar or close at least for current customers?

Question

•

Billing

8

1

0

U

where would that chat icon be?

user_2xombf

replied

50 minutes ago

to the conversation:

0

U

Customer service phone number

I need a customer service phone number

Question

Greetings @jieh51, thanks for performing those best practices. We can attempt some troubleshooting on our end. Please kick things off by sending our team a direct message with your full name and service address. To send a "Direct Message" to Xfinity

XfinityJustinM

replied

51 minutes ago

to the conversation:

0

U

Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

Question