Xfinity Community Forum

Xfinity Mobile, Can’t return defective phone!

I got a defective iPhone 17 where the side button wasn’t working. They gave me a replacement but said we’d need to add a new number or something. Now every time I ask for a shipping label they try to sell me some new internet plan or give me a new watch and I get told the label will be emailed in 5

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Customer Service

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user_je148n, there are no bots here, so you have a team of specialists ready to help. If you can tell us the steps you taken so far, we can work to find an option that would work best. Are you testing directly hardwired to your equipment or testing o

XfinityVianney

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4 minutes ago

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No support from xfinity customer care at all.

I am not getting the internet speed that I paid for. Not able to work, stream, or even properly make phone calls. The chatbot keeps going in circles, never connects me with any agent, there is no contact number to get in touch with. I am just purely paying money out of my pocket with 0 help from xfi

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Did all the trouble shooting. I am paying for 1000Mbps speed and hardly even getting 500Mbps. Like I mentioned in the post, it's just automatic bot replies, it never connects me with an agent, does all the troubleshooting and disconnects. It's been a

user_je148n

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27 minutes ago

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No support from xfinity customer care at all.

I am not getting the internet speed that I paid for. Not able to work, stream, or even properly make phone calls. The chatbot keeps going in circles, never connects me with any agent, there is no contact number to get in touch with. I am just purely paying money out of my pocket with 0 help from xfi

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Missing emails

A number of my emails from mid December have gone missing - they weren’t deleted by me. How can they be retrieved?

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Email

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Hello @user_fyfngx, thanks for being a part of our Xfinity Community Forum! I hope you're having a great day. As long as your account is eligible, you can set this up in just a few clicks without having to call in: Use the Xfinity Assistant: Th

XfinityQuemekia

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41 minutes ago

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Billing

Set up payment arrangement

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Thanks for confirming. Have you tried using a different device or sending the email through the XFINITY site and not through Outlook?

XfinityRaf

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55 minutes ago

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Email Non-delivery report received

I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:

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Billing

Set up payment arrangement

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Billing

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Ok, thanks. I will go over to direct messaging

user_a7be01

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1 hour ago

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I can not activate Peacock Premium

Hello, I have had Peacock Premium on my account for several weeks now and I am still unable to get it working. I have tried everything that was advised on the support page. I contacted Peacock directly and that still didn't work. I get an error message saying " my account does not qualify for peacoc

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Greetings, @user_a7be01! We appreciate you posting on our XFINITY Community forum. I know how important it is for you to not miss out on the amazing content Peacock offers. Let's figure out why this error keeps coming up for you. I noticed you have s

XfinityNatalie

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1 hour ago

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I can not activate Peacock Premium

Hello, I have had Peacock Premium on my account for several weeks now and I am still unable to get it working. I have tried everything that was advised on the support page. I contacted Peacock directly and that still didn't work. I get an error message saying " my account does not qualify for peacoc

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Internet

If I upgrade my Internet plan, do I need to get new equipment or can I use my existing equipment?

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Your Home Network

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Coda56 re-provisioning

Hello, we are only getting 600 down on 1gig internet service. Please help!

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Your Home Network

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I am very sorry to hear about your experience with the agent on the phone. If you would like us to look further into your account we can do that from here. Can you send me a direct message with the full name and complete address for your service? To

XfinityJohnG

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1 hour ago

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I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.

I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d

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I can not activate Peacock Premium

Hello, I have had Peacock Premium on my account for several weeks now and I am still unable to get it working. I have tried everything that was advised on the support page. I contacted Peacock directly and that still didn't work. I get an error message saying " my account does not qualify for peacoc

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Customer Service

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My email is run through Outlook. NO VPN's no suspicious activity, links phrases etc. And it is only happening with 2 people on any email I try and send them even if nothing is attached. Or if I'm just sending a simple reply that I received their emai

Top_Notch

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1 hour ago

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Email Non-delivery report received

I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:

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Your Customer Service is really a joke. Nothing personal, but it really is. I just got off the phone with somebody who is supposed to be in the customer retention department. She sounded like she was ready to call it a day from the moment she picked

user_xo1ft3

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1 hour ago

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I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.

I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d

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I feel like this community forum is like the suggestion box for a corporate company that has absolutely zero interest in your suggestions 🙄

user_xo1ft3

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1 hour ago

to the conversation:

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I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.

I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d

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Good evening @user_c790mg, and thank you for reaching out on our community forums, we appreciate it. We're happy to look into your billing concerns on your old account. To get started, can you please send us a Direct Message with your first and last

XfinityAlyssaA

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1 hour ago

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Cancel my stuff, stop charging me!!

When I moved two months ago I tried to move my service, that same day it told me my account wasn’t active. I assumed my services ended. I have not used Xfinity for months, moved to a new company but I’m still being charged 200$ for something not even plugged in?? I will not pay this and want my acco

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Cancel my stuff, stop charging me!!

When I moved two months ago I tried to move my service, that same day it told me my account wasn’t active. I assumed my services ended. I have not used Xfinity for months, moved to a new company but I’m still being charged 200$ for something not even plugged in?? I will not pay this and want my acco

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Billing

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Thank you for reaching out to our team. If you are still experiencing issues with that service we will be happy to look further into that from here.

XfinityJohnG

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2 hours ago

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Syncing email

Email is not updating

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Device showing as Offline when connected via ethernet

As the title describes, my secondary pc shows as offline. Turning the router on and off briefly fixes this but it almost immediately shows as offline again.

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Xfinity App

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