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xg1lv4
I am trying to figure out how to order the xg1 lv4 box and starter kit, I tried doing it on the TV and they sent me the wrong box twice! I do not want the Wi-Fi one because I lose Internet a lot.. The older box I have keeps freezing up and runs hot
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X1
Cancel service
Hello I wish to cancel service as I have not been offered a better rate and my balance shows an unfairly high past due balance. I just paid a past due balance.
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Sign-In and Account Management
Customer support
The lack of resolution and minimal importance to their customer satisfaction will be the downfall of Xfinity. The customer service support agents are the worst Ive ever encountered. They do not resolve anything they tell you what you want to hear just to get you off the line and it's back to square
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Billing
I can watch PBS live on my laptop from my xfinity account and my cell phone from the Xfinity Stream app, Neither of these use Roku.
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Transfer of service scheduled for several weeks from now but services were disconnected early
Transferring to a new address has been a nightmare. First, I scheduled the transfer to take place for a couple weeks in advance. We were unsure exact move date but wanted to have access if needed. The night I placed the transfer, at 11pm, I receive a text that Xfinity had just delivered my equipment
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Your Home Network
The loss of ABC
I have been a Comcast customer for 47 years and was always able to watch ABC. In all those years, there has never been a contract dispute that cut off a channel. Shame on Comcast for your lack of negotiating skills. Comcast can spend millions of dollars advertising during high profile sporting event
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Customer Service
We appreciate the details you’ve shared. It helps to know this has been happening for 2 weeks. I wanted to circle back to a previous question, does this channel have the same issue when watching the stream app on a mobile, computer/laptop, or o
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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No, I CANNOT "You normally are able to watch PBS live through the stream app on your Roku." The original problem I want to get fixed is repeated below. The tvapp-0231 error and not being able to watch PBS live with Xfinity Stream on any of my Rokus.
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Not getting full speeds from new Arris S34
I recently did a factory reset of my Arris S34 modem as I am only getting ~950MBS download speeds instead of closer to the 2000 that my plan supports. I also realized that the network cable was plugged into the slower speed port. So, with the cable in the correct gig port and the factory reset compl
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Your Home Network
Hi @CatzPop, We are certainly here to help. I see we followed up in our private conversation earlier, and I will circle back there. You've been working with us corporate specialists over chat already, so you are in the right place. I know the results
Chronic Signal Failure - 12mo History - 1,320ft Feeder Line Issue
I’m posting here because I’ve officially hit a wall with standard support. For over a year now, my 2.2 Gbps connection has been borderline unusable for professional work due to massive jitter and instability. My modem logs show millions of correctable errors every single day. Even though the system
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user_zjweqn The alert would be because we flagged it as a risk. As for why, on TikTok, it would be something attached to the site or app. I would recommend reaching out to TikTok support for more information since our system is more than likely worki
What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
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Good evening! I am sorry to hear GOAT had an audio delay. That movie looks so fun, I am looking forward to seeing it too. I checked on this and our engineers are already working to fix that. I am glad you received a refund already and appreciate that
GOAT movie audio desynchronized
Decided to rent the GOAT animated movie that was recently added to on demand, but it had about a 2 second audio desync. I was able to get a credit refund for the purchase already, but I wanted to make a post so that issue can be looked into. I checked to make sure the problem wasn't on my end by che
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WORST COMPANY
This issue remains unresolved despite repeated contacts. No clear resolution, timeline, or effective follow-up has been provided. Communication has been inconsistent, and the delay in addressing the matter has been excessive. A direct update and prompt resolution are required.
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Your Home Network
Chronic Signal Failure - 12mo History - 1,320ft Feeder Line Issue
I’m posting here because I’ve officially hit a wall with standard support. For over a year now, my 2.2 Gbps connection has been borderline unusable for professional work due to massive jitter and instability. My modem logs show millions of correctable errors every single day. Even though the system
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Your Home Network
Hello @jdohring, Thanks so much for taking a moment out of your day to leave a post on our community forum. Did you need help with your account, billing, or services?
Why expired
We pay you to have convenience I can get what I need else there but though many additional steps . No agreement means my on demand isn’t recording any of my shows , forcing me to view in an app. The only reason I have cable is convenience. Do better
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Frustrated with no ABC
It is completely unacceptable that I pay $189/month and have lost access to a channel that is broadcast free over the air. Yes - my sister can get ABC with her antenna, but I pay $189/month and cannot get it. Quit being greedy and give us the channels we deserve.
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Channels and Programming

TFC1940 Thank you so much for reaching out for help with your cable card not getting all your channels. We definitely want to make sure you have access to all your channel options. Have you by chance checked out the troubleshooting options in th
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Cable Card missing channels
My cable card is working but only has 59 of my 300 plus channels. How can we fix this?
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