Xfinity Community Forum

X1 playback and Xfinity Stream are connected within our systems, which is why we are asking for that clarification. If the issue is present with both, this would point to a larger issue for us to tackle. We'd love to assist further with personal acco

XfinityAlfonso

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2 minutes ago

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rewind and fast forward on DVR

I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.

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Yes I'm experiencing this too and have spent too much time trying to fix it. The article does nothing to help as my settings are fine. I've been using them for 20 years too and looks like I'll be joining you sucking it up to switch to google - ugh!!!

user_o5tkar

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7 minutes ago

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Syncing issues with Outlook just started

Had the usual hiccups here and there since it's Xfinity, but nothing too drastic until yesterday. I use Outlook as my email client and it's been working fairly well with Xfinity email. However, starting yesterday morning, I've been having syncing issues. If I use my phone's Xfinity Connect OR Xfinit

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CM1000 and CM3000 not getting appropriate speeds

I'm on a 1200Mbps plan, had a Netgear CM1000 and called in for intermittent drops. Technician said work had been done recently in my area and my modem was 6 years old, bought a new Netgear CM3000. I'm only getting 400 Mbps down with either modem. Had a technician come out, no luck. Phone support say

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Your Home Network

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I only see the one network in my wifi tab, and it’s just the name I assigned it. The laptop is a legion pro 16arx8 from 2023 I believe.

user_2lt5tj

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18 minutes ago

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Laptop refuses to connect to wifi

I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the

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Gotcha! Regarding the laptop and what you're seeing when connecting- does this show as one network name, or do you see a 2.4 and 5 Ghz network? And is the laptop an older model(more than 2-3 years)?

XfinityAlfonso

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22 minutes ago

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Laptop refuses to connect to wifi

I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the

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Yes, I think it's kind of lame that On Demand does not have season 2 episode 1 available to watch free of charge (as if we don't already pay through the nose for Xfinity service!), but if you go to On Demand now, you can watch season 2 episode 2. Hop

Anon1545520

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23 minutes ago

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Best Medicine TV show not available for free On Demand

Last season, I was able to watch missed episodes of Best Medicine On demand. This season, there seems to be a charge? Why?

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I too am having this same issue and have been on the phone with Xfinity for a total of 20 hours and I’m no closer to getting the ability to reset my purchase pin on my mobile device as well as my smart tv app. Both had to be created individually for

bralston9

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24 minutes ago

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How can I reset my purchase pin?

How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.

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I need my service cut back on

Hello, I was told to contact support to get my services back on.

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Sign-In and Account Management

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Why do all of you always ask about X1 when I only stream? The TV is new enough that this has never happened before. Most important research shows this is a KNOWN Xfinity issue. Your tech team needs to fix this.

user_7mgy20

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29 minutes ago

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rewind and fast forward on DVR

I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.

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yes the laptop is the only device that has an issue. It connects fine to other networks, but won’t connect specifically to my gateway

user_2lt5tj

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32 minutes ago

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Laptop refuses to connect to wifi

I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the

Question

Thank you for letting me know! And this laptop is the only device experiencing this issue, is that right? Can any other device connect to the home network without issue?

XfinityAlfonso

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33 minutes ago

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Laptop refuses to connect to wifi

I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the

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Hello user_c7pgfc thank you so much for taking the time out of your day and reaching out to us here via our Xfinity Forums! Are you saying that 2 payments for the same amount were withdrawn, or that the amount taken was more than expected? We'd love

XfinityAlfonso

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35 minutes ago

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My bill

You took an extra $81.05 out of my bank account yesterday. Please return the extra $81.04 back to my bank account please, thank you.

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@user_asek81, @EG just ment they moved the post where we as Digital Care Experts can help with your account questions and concerns. Now that you're here, are you still having issues with your services?

XfinityChelseaB

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35 minutes ago

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Orange light, WiFi not working

My home box has been blinking orange for a week and unplugging/ restarting won’t work. I’m a good customer I was wondering if you can help me and also some sort of financial compensation. Thank you

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@user_nw4swd My team is happy to have helped you get this resolved, and we are always here for you if you should need us in the future. Have a great day!

XfinityShawn

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43 minutes ago

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Seasonal Plan start date block removal request

Please remove the block on my account so that I can start my seasonal plan in October as I did last year. There were some technical issues last year that resulted in Xfinity reapplying the seasonal plan in December 2025 which is now blocking me from starting the plan in October 2026. Per the site I

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Request to Remove ACH Payment Restriction

I received a 6-month ACH/bank account restriction after two returned Auto Pay payments that I believe were caused by a typo when entering my bank information, not insufficient funds. Could someone please help remove the restriction and send me the secure link to correct my bank information so I can

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Billing

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Does this entail unplugging the modem and plugging it back in? If so I have. I have also reset the modem through my Xfinity app multiple times.

user_2lt5tj

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45 minutes ago

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Laptop refuses to connect to wifi

I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the

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Sorry about that! We had a problem with our site. - Sunday Ticket

Hello, I am currently trying to add the discounted Sunday ticket to my internet plan. However, every time I try to do so I get an error message stating "Sorry about that! We had a problem with our site." I have tried different devices and browsers but nothing is working. Very frustrating!

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Customer Service

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Agreed! Another 24 year Xfinity customer very upset about no mn wild games on Comcast

user_hrz8w7

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47 minutes ago

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Wild Hockey

At least try to inform your high paying customers. I have sports package. This should include Wild games as it did when I added that extra charge

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Hammons* sorry autocorrect

Stevens15

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50 minutes ago

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Kingston pike store

Went to the Kingston pike store and Trey Hammond was awesome! He was so helpful and kind and got my problems delt with immediately. !

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Kingston pike store

Went to the Kingston pike store and Trey Hammond was awesome! He was so helpful and kind and got my problems delt with immediately. !

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Xfinity Compliments

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