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How do I disable the Wi-Fi radio on an XER10 gateway
I have an XER10 gateway with Xfinity fiber internet via an EPON. I want to disable the Wi-Fi radio in the gateway so I can add several Ubiquiti AP's controlled by a Cloudkey Gen2+ controller. I can see how to turn off the SSID broadcast name via the Xfinity mobile app, but I want to DISABLE the Wi-F
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Your Home Network
No, I have not upgraded yet. I have not received the invitation.
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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Our team has not seen many reports of this issue, otherwise we would. The current reports do not indicate this issue as a widespread known issue at this time either. Just to confirm are you now able to toggle bridge mode on, @kr123 ?
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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My issue magically fixed itself over night as well.
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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Hey there, thanks for reaching out through our community forums, user_y9ybfa! I work from home and rely on my internet for my job, so fully understand how upsetting it can be to have an inconsistent internet connection. To get a better idea of the is
service [Edited]
why my service keeps getting worse no connection no internet [Edited: "Inflammatory"]
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Accepted Solution
@MedxJad Thank you so much for stopping in for help with your stolen device. I can understand the sense of urgency when a device goes missing, and I would be happy to break down the process. First, we would open a ticket with our Shipping team that w
Ordered Device stolen by Fedex
I received two boxes from Fedex. The larger box had an the ordered Ipad in it along with the order receipt and activation QR Code. The smaller box was empty except for the receipt with the phone info and IMEI, as well as the activation QR code. I was able to submit a ticket today by calling in, howe
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Hello @user_kq7lvy, thank you for taking the time to leave a post. Sorry to hear about the experience you had while trying to get your services installed. That’s absolutely not the kind of experience we want for any of our customers, and I com
Formal Complaint - Unresolved Installation
I am writing to file a formal complaint regarding my recent experience with Xfinity service and support. We picked up our WiFi equipment on January 17. On January 20, we made several attempts to get assistance setting up the service. We spent nearly three hours trying to reach a representative by ph
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@user_5phwoo If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a "Dir
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
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@XfinityChelseaB I have dm'd support. Thank you for the quick response! And thank you EG for moving my post to the correct section :)
Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc
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I still need help. Service has not been restored
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
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Hello, and thank you for joining the Xfinity Forums community for help with your email, DRM_SF. All active comcast.net email accounts, including those used by current and former Xfinity customers, will have the option to upgrade to Yahoo Mail. Are yo
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
Question
Accepted Solution
Ordered Device stolen by Fedex
I received two boxes from Fedex. The larger box had an the ordered Ipad in it along with the order receipt and activation QR Code. The smaller box was empty except for the receipt with the phone info and IMEI, as well as the activation QR code. I was able to submit a ticket today by calling in, howe
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Devices
Formal Complaint - Unresolved Installation
I am writing to file a formal complaint regarding my recent experience with Xfinity service and support. We picked up our WiFi equipment on January 17. On January 20, we made several attempts to get assistance setting up the service. We spent nearly three hours trying to reach a representative by ph
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Customer Service
Hello, I wanted to check in to see if you were able to have phone issues complete?
voice toubleshooting
Using the newest xfinity modem (xb8 I believe) in bridge mode and xfinity voice has worked fine. I can make a voice call out but as of yesterday I cannot answer incoming calls. I see them coming in but I cannot connect the call (tried on both direct connect handsets and wireless handsets). I press '
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I do apologize for the inconvenience, @user_h1jyd8 let's get your account pulled up so we can look further into this issue. Can You please send me a DM with your full first and last name along with your full service address so that I can assist you f
peacock
I am a diamond rewards member and I can't seem to get Peacock added unless I pay for it. It's supposed to be a perk for Diamond members. Called and whoever I spoke to couldn't help either. Please help! Thank You
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Accepted Solution
Hello @user_r3p746, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc
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Hello @LisaLPharmD, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To clarify, are you using the Hulu App and having issues or are you using an Xfinity cable box and it's free
Why are my Hulu commercials freezing the whole system through XFinity app?
I had forgotten why I stopped watching the Bear on tv and then i got reminded that the Hulu commercials keep stopping at random. I get lucky if I can get through two commercials but they either stop when the countdown hit 0:45 or when the commercial is about to load up the next commercial. I have al
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Thanks for taking the time to post on our community forums, user_oorqr7. As someone working from home, I fully understand how frustrating it can be to have an inconsistent connection, and I apologize that you've had such a negative experience trying
XfinitySean
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xfinity support
[Edited: "Personal Information"] 12:56 PM (2 hours ago) to Xfinity I am so pissed off, You guys have buried the cord, and I still have the internet dropping at least 3 times a day! I am about to get a new internet provider. I work at home and this is unacceptable!. And I can't even speak with a pers
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