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@XfinityCliff Thanks for nothing. What part of not being able to direct message do you not understand?? There is no direct message ,new message or pencil and paper icons!!!!
mobile phone charges
I had a samsung galaxy S24 phone that the audio quit working on. Took it in to the xfinity store and was told it was defective and couldnt be fixed. Turned in phone for $163 credit but had to finish paying contract on it for 4 months so basically no compensation. was told i could get samsung galaxy
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WiFi keeps dropping
Xfinity is aware there is a problem in my area. Live person visit to my residence confirmed there a problem and their working on it but report issue if after a few weeks it persists. Only God knows how I finally was able to maneuver an actual service rep visit. As service rep knows and I not an easy
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Customer Service
XB10 upgrade eligibility
I’m on the 2 Gig internet plan and currently have an XB8. Can you check whether my address/account is eligible for an XB10 Wi-Fi 7 gateway, and whether I can swap the XB8 for it at no additional cost?
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Customer Service
WiFi continuously dropping
No way to report problem, no human contact with Xfinity. Have to get on their no help chat exactly when service is dropped only Wi-Fi dropped so phone playing tricks with dropped service. Once I got a service actually scheduled with live person and he shared there's a problem in my area ( month ago)
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Customer Service
XfinityJoe, thank you for the reply. The issue has been resolved.
Camera blinking amber and won't restart.
I had a camera go offline, then have restarted it and my router 3 times but each time it blinks amber in the end. Please help.
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Only got 6 days out of the current box before the APP04277 error returned. How much longer is this going to continue to be a problem?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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I need to cancel my appointment. How do I do that?
Cancel appointment
I’m hoping to cancel my appointment with Xfinity. I no longer need them to come out tomorrow for service but am unable to cancel on the app.
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Looking to switch to Internet Essentials Plus
I am an existing customer and have QMB/Medicaid; I want to transition to the Internet Essentials Plus plan.
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Your Home Network
Same here. No notifications at all!
BILL
My issue is my bill went up 29 dollars, from $94.90 to $123.90 and there was zero heads up or explanation.
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Next-Gen Symmetrical 2Gbps Infrastructure Failure (Degraded Downloads & Upstream Channel 43 Stuck in TDMA Fallback)
Hi everyone, I am on the Next-Gen Symmetrical 2 Gbps tier using an XB10 gateway. I need an official employee escalation to a Network/Plant Line Technician or Field Supervisor to address severe download speed degradation, an upstream channel failure, and an out-of-sync account profile. The Context &
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Your Home Network
Hello @user_iusmos thank you for reaching out on our community forum! I understand it can be frustrating when your video services are not working as expected. Has this issue since been resolved? Do you have a cable box that you are using to access Hu
Hulu freezing during comercials
Same problem many others are having. Just signed up for Disney/ Hulu, wasted a whole evening getting the app and couldn't watch one show.
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Hello user_8hszb1m thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. You are only trying to connect to the Wi-Fi pass on 2 devices?
Xfinity WiFi pass not working
I have a WiFi pass until September 17th but cannot log in on my computer and phone. I’m able to log in on the browser on my phone but am not able to through my settings or on my computer.
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Youtube Restrictive Mode
whenever I’m connected to my Xfinity wifi, YouTube restricted mode gets enabled. i’ve tried everything but nothing works. this just started happening like two days ago. we’ve had this wifi for years and this has never happened. i have a student discount for the wifi, which may be a reason for this b
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Your Home Network
@user_i2l6hj no this would only be an issue if you chose to migrate your email to Yahoo. We can try to see if any additional troubleshooting fixes the issue. Please send us a direct message with your full name and service address so that we can assi
How to get Apple Mail to send emails
I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you
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user_xh73ik Thank you for letting us know your box is still showing full after deleting messages. @Again is already going where I was with that many messages; you may need to clear your cache and cookies to help clear it out. Have you had a chance to
Account not loading new emails [Edited]
We got a notice our email was 100% full. I went in and deleted 5000+ email and empties the trash. The account is still not loading new emails. [Title Edited: "Personal Information - Email Address"]
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A actual restoration time would be helpful for people that need to plan work. Power was restored several hours ago (over 24) and we are getting a run around about an actual fix. Are agents even assigned to Howell area?
Jenndm
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3 hours ago
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Internet Out Despite Having Power
Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern
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