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Tried to like your comment, apparently disabled. Xfinity Assistant, as well as Xfinity in general, is the worst at Customer Service.
Xfinity Assistant is Useless
Please please please fix the Xfinity Assistant. It never responds to prompts and is incapable of connecting the customer to a customer service representative or agent. This is so incredibly frustrating as a new Xfinity member and makes me regret signing up with this company. Even over the phone I’m
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Definitely a viable workaround but we should not have to jump through these hoops to watch a recording.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Insane Internet Bill Increase
Hello. I'm trying to figure out why my Xfinity internet bill went up from about $58 a month, to $80 a month, at the start of this year. That's an insane price hike to be paying, just for my internet bill (I'm paying a separate bill for mobile too). I may have to cancel my Xfinity services since I'm
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Your Home Network
Xfinity Tier 2 Support Needed - Need escalation – 1000 Mbps plan only delivering ~28 Mbps across multiple approved modems
Hello, I need help escalating a persistent speed and connectivity issue.Account details: Plan: 1000 Mbps Current modem: NETGEAR CM2500 (Xfinity-approved) This is the third approved DOCSIS 3.1 modem I’ve tried Problem: I am only getting approximately 28 Mbps download. When I connect a computer direct
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Your Home Network
user_86pphz Hello! Thank you for reaching out to us here on our Community Forum. We would suggest using this link: Phone Spam Feedback Form. Fill out the details; you'll be able to enter the number that was misidentified as "low risk"
Phone number just started showing as "Low Risk" spam
My neighbor who calls me often is now showing as spam just happened suddenly. They have been calling me successfully for years. What happened and how can i fix it?
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Again at 9:05 documenting the occurrence
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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Greetings, @user_jvjem4! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your mobile bill, and I want to ensure you’re able to get in touch with an
Mobile bill
XFINITY'S MOBILE front-line support cannot seem to EMAIL an archived final PDF billing statement to me? Yet XFINITY INTERNET has sent several emails to me. It's the same email address? What do I do?
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I’m tired of wasting my time and I’m tired of people at Comcast telling me, and apparently lots of other customers who pay you a lot of money, that you will fix the problems on your side and then doing nothing. Scheduled support calls to me are not
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Now that Comcast email has migrated to Yahoo mail, I can't sign in. I put in my Comcast name and password, but am directed to a page that says, "Your Comcast email account is accessible at Yahoo mail. Head to Yahoo mail to sign in and access your com
Question about the Yahoo migration
Hi! So, my Comcast.net email account was migrated to Yahoo! If I have problems accessing that account, must I now contact Yahoo! support? Thanks!
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Hi @frustrated_user9999999,Just wanted to make sure we were still in the loop. Have there been any new developments regarding the issue?
Apple Watch line assigned to wrong IMEI – need device swap, no resolution after store visit and calls
I replaced my Apple Watch with a new Apple Watch SE 3 (GPS + Cellular). My billing shows the watch line is active, but it says the SIM was switched to my OLD watch's IMEI instead of the new one. Because of that, the new watch shows "No SIM" and can't download an eSIM. What I've already done: • Unpai
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Backup Battery for my WiFi Extender Pro
I am looking to purchase the standalone Backup Battery for my WiFi Extender Pro but cannot find an ordering link online. Please request a DM so I can order this
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Customer Service
Good morning @user_ma9f78, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues with the billing, but you have come to the right place for assistance. Could y
Bill increase.
My bill just went from 25$ to $100 with no warning. I’m stuck on endless bot calls to resolve the issue.
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I am having the same exact problem!!! Already checked accept 3rd party in settings!!
user_h1ojv9
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Muse ai
Not letting muse ai connect to my email
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