Xfinity Community Forum

user_ns77cy Thank you for taking the time to reach out to us here on our Xfinity Forums. I would love the opportunity to take a look at the account and help you review your billing and see what would need to be done to get services restored. Since I

XfinityBillie

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2 minutes ago

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Restore Service/ Billing Help/ Unauthorized Features

Hi, my internet service is disconnected and my bill increased because of features or services that I did not authorize. I receive government assistance and need help restoring my original Internet Essentials pricing and reconnecting my service.Hi, my internet service is disconnected and my bill incr

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Where to find my QR code

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Devices

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Billing

I’ve been an Xfinity customer for over 20 years, and I’m extremely frustrated with the way my account has been handled recently. I noticed that I’ve been charged for Paramount+ and Peacock Premium for many months without my knowledge or clear authorization. My bill has continued increasing for no va

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Xfinity Stream App

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Internet cost per month

Well ? How much per month per Mbps ?

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Your Home Network

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Restore Service/ Billing Help/ Unauthorized Features

Hi, my internet service is disconnected and my bill increased because of features or services that I did not authorize. I receive government assistance and need help restoring my original Internet Essentials pricing and reconnecting my service.Hi, my internet service is disconnected and my bill incr

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Rules and Automations

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I requested my service be cancelled on May 6th yet my account shows that it is still active. I am not paying past this date nor can I find where to send that direct message. This is absurd.

user_8379bn

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4 hours ago

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Cancel Internet service — cannot call or visit store

I need to cancel my Xfinity Internet service. I cannot call and I cannot visit an Xfinity Store. I was unable to cancel online. Please help me cancel/disconnect my Internet service through Direct Message. I do not want a plan change, move, transfer, promotion, or renewal. Cancellation only.

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email

how can i get my email from this site

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Email

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Disney/hulu subscription

I just got the package with disney,Hulu peacock,Netflix etc and I received the activation email for every one except Disney and Hulu. Tried to sign in under same email and login info and its not letting me in. What do I do?

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Channels and Programming

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My sincerest apologies, I sent the wrong link. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this f

XfinityJeffB

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6 hours ago

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XG1v4

How do I get two XG1v4 boxes? The wireless ones I have lag too much.

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Why would I use reddit?

flyingdogtwo

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6 hours ago

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XG1v4

How do I get two XG1v4 boxes? The wireless ones I have lag too much.

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Hi flyingdogtwo, I hate to hear you had a rough time, and I would like to try and help you. I understand you may be skeptical, but I get way more benefit out of helping you than not, so I am motivated to do my best. Please send a ModMail messag

XfinityJeffB

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6 hours ago

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XG1v4

How do I get two XG1v4 boxes? The wireless ones I have lag too much.

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user_n2sxjn Are you still able to access the Xfinity App?

XfinityDilary

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6 hours ago

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Call Logs [Edited]

I want all the call logs from February until April

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Did do the "direct message" and should have known nothing would be different. As the person on the other end was using the same exact language as any other rep I've been thru for the last 6 weeks AND still get the wrong equipment. Even though

flyingdogtwo

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6 hours ago

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XG1v4

How do I get two XG1v4 boxes? The wireless ones I have lag too much.

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It was Less than 24 hours since it was disconnected

user_n2sxjn

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6 hours ago

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Call Logs [Edited]

I want all the call logs from February until April

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Good evening @user_p9g70c, and thank you for reaching out on our Community Forums regarding your upgrade promotion concerns—we appreciate you contacting us. To clarify, are you referring to the $300‑off smartwatch offer available for Platinum a

XfinityAlyssaA

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6 hours ago

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Phone Upgrade Discount code

I am trying to upgrade my plan and my phone. $300 discount code is not showing on my rewards center. I am a Platinum member. Which one do I need to do first? called and chatted and no one was of any help. Frustrating.

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I agree. I have stayed with comcast for years but not having nfl network is a huge loss for me. I’m looking at other options for my tv and internet needs due to the loss of this channel.

user_c1sh2n

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6 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Hi there, @user_s0ytt3! You are at the right place for help with the internet being offline. We want it to work flawlessly! @EG is correct that we need further details so we can assist you. Are you activating a new modem or was your service working

XfinityRay

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6 hours ago

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Internet

Not working need help

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Thank you for letting us know that the technician was able to swap the box and resolve the modem speed issue @user_9a4d4u —that’s great to hear, and we appreciate you sharing the update. Do you have any other questions or concerns our tea

XfinityAlyssaA

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7 hours ago

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Tv box says something is not quite right.

The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.

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Tech had to swap out the box and deactivate the old returned dvr box. While here, tech also repaired the modem speed by repairing the outside ground buss bar.

user_9a4d4u

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7 hours ago

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Tv box says something is not quite right.

The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.

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Including FanDual Midwest for me.

user_pvepf0

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7 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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