Xfinity Community Forum

Need help moving buried internet cable in yard.

I am getting a pool installed and the installation site will be partially on top of where the internet line is buried in my backyard. How can I submit a request to have the line moved over slightly? I don't need to have the pole location or entrance into the house moved, just reroute the buried line

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Getting Started

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We appreciate you keeping us posted, user_oq647m! Did the issue stop occurring on all four Apple TVs and continue, or did it start happening on one and not the others?

XfinitySean

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2 minutes ago

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Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit

I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous

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Done. Thank you for your help

echarles01

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5 minutes ago

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Daily WAN disconnects (~24hr cycle) — Tier 2 confirmed no path to network engineering / CMTS diagnostics

Hi — hoping to get connected with someone who has access to CMTS-side diagnostics, since I've exhausted what phone support (including Tier 2) is able to do. The issue: My WAN connection has disconnected on a near-exact 24-hour cycle for 12+ consecutive days, always in the early morning window (rough

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Why is there no answer to this question. The game is on and I need to know what channel it has been moved to. If this continues I don't know why we should have Xfinity for our TV channels

user_xxxhld

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8 minutes ago

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Why is uw football game not showing on big10 network in seattle?

I pay for the sports package specifically to watch uw husky football games. Why is the game on 9/12 not showing on my TV for this game? I understand I can watch it in the app but I pay for this service and expect it to show on the TV. (1) Why is it not available on tv? (2) How do I know if the remai

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DPP Approval Disappeared After Xfinity Required Mobile Activation

I need assistance from Xfinity Digital Care with a Mobile DPP/credit-screening problem that has not been resolved through phone, chat, retail store, or the existing ECM ticket process. I was previously shown approved Device Payment Plan financing and an available financing amount for an iPhone purch

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Customer Service

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That's odd. How have you determined the Xi6 is outputting 2.0 rather than 5.1? Others with the Xi6 report getting standard Dolby MAT Atmos with a multichannel base. But, maybe that changed, too, recently.

BIslander

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15 minutes ago

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

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Line removal

Hi! I would like to have my xfinity line going to my house removed.

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Customer Service

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Thank you @user_5lxc5i for reaching out on our Xfinity Community forums.I can certainly understand how frustrating it would be to go through the process multiple times only to find that callers are still hearing an old message. To help point you in t

XfinityCliff

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18 minutes ago

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Can’t change outgoing voicemail message.

I have changed my outgoing voicemail message several times by calling my phone and going through the options. But when I call my phone from another line it displays the same message I had since April 2026. Can someone help me figure out why it will not change?

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Help … just want to watch FOOTBALL (English) I have unlimited ESPN … does not work ….help please

to watch FOOTBALL (English) I have unlimited ESPN … does not work ….help please Help … just want to watch FOOTBALL (English) I have unlimited ESPN … does not work ….help please

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X1

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Hello LeeSoFL, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. I have not seen that issue before. When I want to schedule a recording, I move to the show or movie I want to r

XfinityJeffB

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25 minutes ago

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MANUAL RECORDING GONE

I used to be able to set a specific day/channel/time and duration by going to the guide, selecting the channel from the first column, and getting a RECORD option. You’d scroll the date and time set a recording.. Now that feature no longer seems to be available. Is this something you’re seeing too? T

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Thank you for letting us know that you were able to get everything working! We're glad to hear you were able to successfully access your Peacock Premium benefit and that the issue was resolved. If you ever run into any Peacock-related issues in the f

XfinityMelinda

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27 minutes ago

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Never prompted to setup peacock email address for free Peacock as Diamond Member

Received Peacock as a Diamond member for freet. I activated the promotion. I was never prompted to enter an email address for peacock. I get stuck in a loop where I try my comcast email and that fails and I am prompted to buy a subscription. When I state on peacock that I don’t know my email it prom

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I do not have an Atmos setup, just 5.1. When Auto sends me what it shows as Atmos/PCM, it is processed by my system as a 2 channel input turned into pseudo surround sound. In my case, I believe Atmos should simply down convert to Dolby Digital. Stran

user_x1npns

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31 minutes ago

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

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Hi there, and thanks for reaching out user_iwvk8f! I'm sorry to hear about the ongoing issues you've been having with your internet service. I appreciate all the additional info, and we can definitely take a closer look to see how everything looks on

XfinitySean

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32 minutes ago

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Intermittent total packet loss since recent line work, three 22+ second outages in 10 minutes

Since an outage at my address in early September and the line work that followed, my connection has had repeated short dropouts. Video calls freeze and drop, and general browsing is slower. Service was stable before the outage. I ran a 10 minute test on 2026-09-10 (11:16:57 to 11:27:01 PDT) pinging

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I wonder how many other xfinity customers was done wrong by xfinity, if someone was done wrong by xfinity reply back so other know not to get xfinity, 100% do not get xfinity

user_4rkti7

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34 minutes ago

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Promotion

I guess after I was promised the promotion plan and showing xfinity the notes that I was promised, they still didn't stand by what they promise, will be looking for another service provider, and I suggest whoever looking for any kind of service, don't get xfinity, they lie and are not honest with th

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Why is uw football game not showing on big10 network in seattle?

I pay for the sports package specifically to watch uw husky football games. Why is the game on 9/12 not showing on my TV for this game? I understand I can watch it in the app but I pay for this service and expect it to show on the TV. (1) Why is it not available on tv? (2) How do I know if the remai

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Channels and Programming

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DPP Approval Disappeared After Xfinity Required Mobile Activation.... $0 Financing, Failed Credit Link, Misrouted Ticket

I need assistance from Xfinity Digital Care with a Mobile DPP/credit-screening problem that has not been resolved through phone, chat, retail store, or the existing ECM ticket process. I was previously shown approved Device Payment Plan financing and an available financing amount for an iPhone purch

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Devices

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Yes it is resolved by using Windows.

lauramarks4

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38 minutes ago

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Never prompted to setup peacock email address for free Peacock as Diamond Member

Received Peacock as a Diamond member for freet. I activated the promotion. I was never prompted to enter an email address for peacock. I get stuck in a loop where I try my comcast email and that fails and I am prompted to buy a subscription. When I state on peacock that I don’t know my email it prom

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XB9

Can I upgrade from a XB8 to XB9 gateway?

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Your Home Network

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

commented

43 minutes ago

to the conversation:

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Daily WAN disconnects (~24hr cycle) — Tier 2 confirmed no path to network engineering / CMTS diagnostics

Hi — hoping to get connected with someone who has access to CMTS-side diagnostics, since I've exhausted what phone support (including Tier 2) is able to do. The issue: My WAN connection has disconnected on a near-exact 24-hour cycle for 12+ consecutive days, always in the early morning window (rough

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Rates about to substantially increase

I’m currently paying $120 per month for Gigabit Extra, and my promotional discounts are about to expire. I see that Xfinity is currently offering Gig service in the 30030 area at a substantially lower new customer price, with a multi-year price guarantee. I’ve been an Xfinity customer since 2021 and

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Billing

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