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Hey there, user_80w0as, thanks for reaching out through Xfinity Forums regarding your Wi-Fi Boost Pod. I am happy to hear you were able to get your connection working properly. I know how important it is to have a solid connection throughout your hom

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Xfinity - How do I get anything resolved.

On December 4th, I ordered an Xfinity Xfi Pod to improve reception in my small house with an Xfinity modem/router. After it arrived on December 11, I installed it following instructions and hours of troubleshooting, but it kept shutting the internet down.  On December 12th, I went

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Official Solution

I'm sorry to hear you're having issues with your email loping. @SteveMND we have applied a fix. Can you check to see if you're still having this issue.

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email problems

i am unable to check my email. i click on the link and it just keeps taking me in a loop

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Hello and welcome to Comcast! I am sorry to hear about your experience with our services. You are in the right place and we are happy to assist you today. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at

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Taking my business elsewhere after years of service. Adding byod lines to already existing account.

I'm finally done with xfinity. I'm what they call a "gold star customer"? I've been with xfinity for about 12 years in my current home. I got rid of xfinity for a short time when I first moved in because they sold me on 1gig home internet when it first rolled out that never worked. I built up so muc

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Thanks for the suggestions. I tried as shared but with no success. Really not happy with the service for multiple reasons so I’m discounting and going to FiOS. Thanks again for your suggestions and assistance. 

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MoCA not working after router reboot/reset

I have a TG4482A router installed about 1 month ago (new customer) I have 4 MoCA adaptors and all connections were working perfectly The router was reset by mistake. I Enable the MoCA feature, rebooted, unplugged and plugged back in but I am not longer to connect to the router via the devices that a

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Duplicate channels on last watch list

When i view the last watched list, there are now 2 channels 627 and 2 channels 638. Please tell me why all of a sudden tonight there are duplicates 

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Hey @kbarnacles , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the new gateway. I would be more than happy to offer my assistance looking into this further

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New Gateway Ethernet Working But Wifi Isn’t

I just received a new gateway to replace an outdated model. I went through all the setup steps. It’s connected to the internet and the Ethernet connection works great but the wifi network won’t appear on any of my devices. I’ve tried using the xfinity assistant, restarting, power cycling, and checki

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@gstepp On December 18, the Xfinity TV Remote app was decommissioned and removed from the Apple Store and Google Play. However, as of December 19, customers who still have the app on their mobile devices should be able to use it as they would normall

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TV Remote app not working

App no loading data and the app has disappeared from the app store wirh a message that says app not available this app is not a available iin youyour country or area. (in california)tv remote [Edited: "All Caps"]

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Brian, thanks for reaching out. App is now working for me. Happy holidays

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Xfinity tv remote app

Anyone else having an issue with the xfinity tv remote app? Guide won’t populate for hours now and customer service is useless. I’m on WiFI, have forced closed app, have signed out and back in. Problem happening on multiple devices 

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@jonafoto I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate

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My internet speeds drop every month and I need to call in to restore my speeds.

I pay for 1000mb downstream internet but every month like clockwork I'll notice the speeds randomly drop down to 100mb, and every month I need to call in Xfinity Support for them to restore my speeds back to normal. I work in I.T. and I know how to manage my network and devices, but something is goi

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Just checked....mine is working again....who knows for how long but...I'm happy!! Note: This comment was created from a merged conversation originally titled Remote App is Back??

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Xfinity TV Remote App - Android, EOL?

Subject app stopped functioning: error message "..unable to load guide...". Has this old app finally reached end-of life for old Android 9?  

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Credit one Account

Question is there a limit on the amount your account can have a credit? I've tried to make 2 additional payments and they have not been accepted.

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Run an external line from street to my home

Need an external cable/line from street to my home

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Acount Cancellation From Abroad

I have moved to EU and terminated my US phone number. I cannot terminate my internet service.

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Payment Declined on multiple methods

I'm trying to pay the $1 remaining on my past due balance, as it was $152 and I paid $151. The payment arrangement was due for today. I've been trying to pay the $1 since yesterday, but it keeps getting declined. I tried 4 different cards (all of which have enough funds available). Even tried some w

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