Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (485.7K)
That's awesome to hear about your interest in getting started with Xfinity Mobile, and we appreciate it 👍 I understand our in-store team did not leave you with the best experience, but we would be happy to navigate you through getting smoothly setup
Store Experience
On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store. I arrived at the scheduled time and was checked in by one of two employees in the store. After waiting 15 minutes, I asked if appointment times are honored. I was told that they only had two employees and the
Question
I have just spent the last 30 minutes go thru the AI system connected to the phone number you gave The AI could not take my payment because it shows a zero balance on my Xfinity mobile account. Then I was transferred to internet services and then he
Payment
Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b
Question
I was going to purchase a new cell phone, upgrade my cell phone service, and inquire about upgrading my cable TV service. I've now decided not to proceed with any new purchases or upgrades. I'm going to explore other deals that will give more
Store Experience
On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store. I arrived at the scheduled time and was checked in by one of two employees in the store. After waiting 15 minutes, I asked if appointment times are honored. I was told that they only had two employees and the
Question
HELP
I need to speak to a person about my Xfinity switch from TMobile. I have no phone, cannot call out, canno t receive, n o messages nada. I was at he store yesterday and after 1 1/2 hors they sent me to Best Buy. What is going on? I am about to send it alll back and go to AT&T
Question
•
Devices
Thanks for explaining that. To answer directly, no, I haven't reached out to property management yet. Before I do, I wanted to ask: since this is an issue with the building's wiring rather than anything inside my apartment, is this normally something
No internet since April 28 - Xfinity confirms the line break, but keeps sending technicians without the work order to fix it
I started Xfinity internet service at my rental apartment on April 28, 2026. It's now June 19, and I still have no working connection. Timeline: - In early May, a technician confirmed the coax cable inside my apartment is fine — the break is in the building's wiring, somewhere in the attic. - On May
Question
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
•
Your Home Network
Yes I have it on autopay but sometimes my card is locked and it doesn’t go through. I wait until it tries my card again but it doesn’t so then I go on the app to pay and it won’t let me because of the error message and the I have to call. I tried cal
Fix payment option
I’m so sick of calling these ppl to pay my bill ! For more than 3 months now I gottah call to pay my bill
Question
@user_w33xaj thanks for confirming, I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if necess
Fix payment option
I’m so sick of calling these ppl to pay my bill ! For more than 3 months now I gottah call to pay my bill
Question
The message I get it says “ sorry looks like something went wrong - please reload and try again “ when I reload it keeps popping up . And now I can’t pay my billl over the phone either
Fix payment option
I’m so sick of calling these ppl to pay my bill ! For more than 3 months now I gottah call to pay my bill
Question
user_uq07em, sounds good. I know this is exhausting, but I want to make sure you're guided in the right direction. Don't feel bad for reaching out to us here because in my opinion, you did the right thing. I'll be here on standby for updates from you
Payment
Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b
Question
@XfinityQue I’ll give it a try one more time :(
Payment
Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b
Question
@mtwilda5143, so the Manager role would be secondary to the Primary role, which you have to use for Xfinity Rewards. So there has to be another profile that is Primary on your account. I will need to pull up your account to investigate this further.
Cannot Access Membership Benifits
When I attempt to access my Xfinity Membership Benefits I get an error saying "Sorry, only primary account holders are eligible to redeem benefits". I am the only the person who uses this service and this is the only account associated with my Xfinity service, so I should be the primary account hold
Question
user_ql07dg Thank you for reaching out! Our technicians generally do not wall fish cables through interior walls, ceiling, or attics. Depending on your area, they may recommend using an electrician to replace the cable, or refer the job to the local
No internet since April 28 - Xfinity confirms the line break, but keeps sending technicians without the work order to fix it
I started Xfinity internet service at my rental apartment on April 28, 2026. It's now June 19, and I still have no working connection. Timeline: - In early May, a technician confirmed the coax cable inside my apartment is fine — the break is in the building's wiring, somewhere in the attic. - On May
Question
I can assure you we are not on scripts, nor is AI dictating our replies. Above all we appreciate the decades you've spent with us, and we take feedback like this seriously because it's never our intention to leave you feeling this way. In addition to
Store Experience
On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store. I arrived at the scheduled time and was checked in by one of two employees in the store. After waiting 15 minutes, I asked if appointment times are honored. I was told that they only had two employees and the
Question
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
Xfinity Rewards Minion-themed movie night, Pick 1 of 3
The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f
Question
@XfinityAbel To be honest, your reply seems rather scripted or even AI produced. I doubt if anyone contacted the store to find out about the incident. Were three people actually booked appointments at the same time with only two employees han
Store Experience
On June 19, 2026, I scheduled a 10 AM appointment at the Timonium, Maryland Xfinity store. I arrived at the scheduled time and was checked in by one of two employees in the store. After waiting 15 minutes, I asked if appointment times are honored. I was told that they only had two employees and the
Question
Tried several times. The option is gone.
Xfinity Rewards Minion-themed movie night, Pick 1 of 3
The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f
Question
user_uq07em, I completely understand your frustrations and that you are doing what is required to have a clean slate. Having Xfinity Mobile is a benefit to customers who do have the residential Services. When residential services are disconnected it
Payment
Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b
Question
user_swunsb Thank you for stopping by our Community Forum for help with your Xfinity app. If you accidentally deleted the Xfinity app, you should just be able to redownload the app to restore the Icon. If you let me know what type of device you are u
XfinityAmandaB
commented
3 minutes ago
to the conversation:
0
0
Need help getting app back [Edited]
I accidentally deleted my XFINITY icon and can’t retrieve it [Title Edited: "Personal Information"]
Question