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Credit Check
Hello I was wondering if I could be reevaluated for the line of credit.
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Customer Service
The exact thing is happening to me today. It tells me to subscribe when I try to watch a live HBO movie that is on, but it’s fine if I go into the HBO app and try to watch it there. Very frustrating.
HBO channel will not work
I have a plan that includes the HBO channels and I pay for HBO Max streaming. Yesterday the channels all disappeared from my guide and when I go to the channel it says we need a subscription. I did a full chat with a rep yesterday and she tried a couple of things then said my system should be fully
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Zoom/Teams unstable internet connection
Hello, I am having the same issue. Out of the blue, after several years of problem-free Zoom use on my Xfinity connection, I am now experiencing unstable internet connections everytime I host a Zoom meeting. The app crashes and reboots over and over again. Rebooting the router does not resolve the p
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Your Home Network
Maybe another day I have wasted too much time on the phone with your Philippine call center today and the past week trying to correct this problem!
Xfinity Is INCOMPETENT
I was on the phone with Xfinity for 3+ hours on 9/9/2026. I was transferred to several departments, each more incompetent than the last. After confirming my account when I called in, an hour and a half into the call they re-confirm and the name, address, and phone number were incorrect. Safe to say
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@user_8fkt47 @XfinityNasser Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
cable modem errors and unplanned reboot
My ARRIS modem restarted unexpectedly on Saturday evening, October 24. I previously lost internet on October 18 and had to manually reboot it to restore service. After recovery, the signal levels consistently look good: downstream power approximately -1 to -3 dBmV, SNR approximately 39–41 dB, and up
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I agree on your comments about Xfinity. Tried to port my three lines from Verizon over to Xfinity. Two of the phones were mine and I was buying a third one. Unfortunately they couldn’t get it right about transferring the phones over and consequently,
Xfinity Is INCOMPETENT
I was on the phone with Xfinity for 3+ hours on 9/9/2026. I was transferred to several departments, each more incompetent than the last. After confirming my account when I called in, an hour and a half into the call they re-confirm and the name, address, and phone number were incorrect. Safe to say
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity support
We have a line that was cut early summer by AT&T when they were running fiber optic. After several contacts with you we were told it needs to be buried by the construction crew. Advised them it is a trip hazard for the kids. In the way of lawn mowing as well. To date - nothing has been done. With wi
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Recurring internet connection and speed issues, need engineer to check tap or line side
Download speed is often far below the 2000 Mbps plan, and the modem points to a line fault impacting downstream channels 29 to 31 (frequencies in range of 620 to 632 MHz). I use a Netgear CM2050V modem on the router's 2.5 Gbps port. History. This problem has recurred weekly since May. I have had cou
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Your Home Network
Thanks for checking in; it is working in chrome just fine. contacted mozilla about their last update to firefox..... the answer is firefox needs to be updated for this isue, close the ticket please. Xfinity stream and tech customer service should get
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
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Thanks for checking in; it is working in chrome just fine. contacted mozilla about their last update to firefox..... the answer is firefox needs to be updated for this isue, close the ticket please. Xfinity stream and tech customer service should get
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
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Have you heard back from xfinity? DM me.
Loyal customer since 2015 but they Increased price for a gig plan
Loyal customer since 2015. Moved from a LA to VA in 2022 but kept Xfinity as my provider even though the Verizon Fios is famous in my area. Now Xfinity kept on icreasing my plan price. It was under $50 for 500mbps and I was extremely happy with the stability and speed. Then they increased to $70 wit
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I no longer have an overdue bill with Xfinity. My next bill is due November 25th.
customer service...over due bill
I would like to pay my over due internet bill on November 3rd, 2026.
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Have you heard back from xfinity? DM me.
Monthly bill increased from $75 to $115 — requesting a new promotional rate
(Writing this here because there's no actual Xfinity email address for customer support) Hello Xfinity Support, I've been an Xfinity customer since September 2024, and my internet bill has consistently been $75 per month. This month, my bill suddenly increased to $115.12 — an increase of more than 5
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Have you heard back from xfinity? DM me.
Extending promotional rates?
My promotional rate for 800 Mbps Internet recently expired, increasing my bill from $70/month to $89/month. I’m reviewing my options and would prefer to stay with Xfinity if there’s a competitive existing-customer offer available. I currently see 1 Gig for $85/month in my account, but I’m hoping to
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Customer service and call centers
Spent three hours this morning with customer support and, apparently, other departments. The first agent was negotiating with me in good faith but our chat connection was disconnected. When it came back up again it was like starting from zero with a new agent who couldn't care less about me. That es
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Billing
Direct message sent.
Peacock Premium Plus Activation Issue
I have paid for 2 months of Peacock Premium Plus and in that time my actual Peacock account remains at Premium level. When I click the activate button on the Streaming Subscriptions page of my xfinity account, I always get a "Something Went Wrong" error message. Please help resolve this issue and re
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user_uw0kpu Hi there! Thanks for the comment and we are here to help. Please shoot us over a DM with your name and address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start
Loyalty Discount Removed
Two years ago I became an Xfinity member on the student discount at $45/month. Last year it increased to $60/month. My upcoming bill now says it will be $114/month because my loyalty discount was removed. I am still a student and need to continue having wifi at a lower rate in order to meet my cost
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That would be no problem at all. I will be happy to get a new box sent out from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. &
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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Hello @user_t7zuua, Thank you for reaching out to us here on the Xfinity Forums. You’ve definitely reached the right place for help. I completely understand your frustration with expecting the account to be canceled and then finding ou
Agent did not cancel service, still getting billed!
A few months ago, I tried to get Xfinity service, but for some reason the modem didn't connect. I got on chat with an agent and they tried activating it, but it didn't work. I got fed up and told them to just cancel the service and send me a box so I can return the device and they insisted they try
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Closing old thread
XfinityMichaelC
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Zoom/Teams unstable internet connection
Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t
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