Xfinity Community Forum

I want to cancel my internet service

Can I do that here? Who do I need to connect to? Trying to call takes forever to deal with, and puts me through a lot of upsell talk, and I'm really just looking to disconnect.

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Customer Service

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Ok sounds like the Xi6 is my best option for streaming. Thanks Abel

bbdude

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2 hours ago

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XG1v4 Reliability?

I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa

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Intermittent outages with DOCSIS T3 timeouts and UCD errors

I’m having intermittent internet outages. Automated checks say the modem is online, but my NETGEAR CAX30 event log shows repeated DOCSIS errors: - Critical: UCD invalid or channel unusable - Critical: SYNC Timing Synchronization failure - Critical: Started Unicast Maintenance Ranging - No Response r

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Your Home Network

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It's been ~3.5 hours of frequent packet loss. This has disrupted our work, ability to watch streaming content, etc. [6/26/2026 10:48:07 PM] Reply from 74.6.231.21 [85 ms][6/26/2026 10:48:11 PM] Request timed out.[6/26/2026 10:48:14 PM]

user_wmjw88

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3 hours ago

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Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

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I need to get a backup battery for my wi-fi extender as well, but I see no place to order it.

molchinos08

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3 hours ago

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Battery Backup

Hurricane season is here. How can I get a Battery Backup (UPS) for my Xfinity equipment?

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Connections in Barcelona

I cannot log in to my emails

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Sign-In and Account Management

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Hello @user_6fy0aa, thank you for reaching out on our community forum! We would be happy to assist you with this. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the

XfinityAbby

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4 hours ago

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Close Accounts (from Australia)

I have permanently relocated to Australia and need an agent to fully close my disconnected Home account and my active Mobile account. I cannot visit a store or call the support line due to international constraints.

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Close Accounts (from Australia)

I have permanently relocated to Australia and need an agent to fully close my disconnected Home account and my active Mobile account. I cannot visit a store or call the support line due to international constraints.

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Customer Service

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Email won't load on app

When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.

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Plan

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user_qixr0q Thank you so much for stopping in for help with your connection concerns. We appreciate you being proactive and checking/trying those steps before reaching out. With the MocA signal and the additional adapter connected to your network, mo

XfinityAmandaB

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5 hours ago

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XB8 MocA interface flapping

Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties

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@XfinityQuemekia that doesn't make sense, as I can still see the private chat thread in Direct Messaging in its full history.Regardless, I posted my information so you can verify me. Also, it's taken me a while to respond successfully to this messa

user_wmjw88

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5 hours ago

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Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

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user_nr8xeu, hello there. Thank you for sharing that information. To check your online ID, ensure you have successfully created the account. To create your online ID for your account, you will need to visit Create your Xfinity ID.

XfinityQue

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5 hours ago

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Account issue

Hi, I'm getting an "Access not Authorized" error when trying to log into the Xfinity app, and "Something unexpected happened" when I try to view my account on the website. My internet service was recently set up under a bulk billing arrangement at [Edited: "Personal Information"], United States. Cou

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@enepu84 My team will further look into this on our end today as it will require us to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiat

XfinityShawn

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5 hours ago

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Repeated Billing Error – No resolution after multiple store visits

Hello, I honestly don't know where else to turn because, after months of trying to resolve this issue, I still don't have a solution. In August 2025, my wife and I signed up for both Xfinity Internet and Xfinity Mobile. The main reason we chose Xfinity was because we were offered a promotion: one mo

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Down cable wire

There's a low hanging Xfinity line due to large truck detour traffic right in front of: 1215 W. Lindo Ave, Chico, CA 95926. Currently at about 8 feet above street level.

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Devices and Equipment

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No home phone dial tone

No dial tone on home phone no dial tone at router phone connections

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Home Phone Service & Equipment

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Go to the website and search for random cities as if you were moving there as a new customer and see what internet deals they have available. If the have speeds like 2Gig up/ 2Gig down, the Xfinity stores near or in that city will have the XB10 in st

F22xclusive

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5 hours ago

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Looking to upgrade to XB10 modem

I have 2.5 gig connection. In the augusta ga area zip 30909. I was told to go to my local office has the modem but they are not in stock. Can anyone mail this modem to address?

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Repeated Billing Error – No resolution after multiple store visits

Hello, I honestly don't know where else to turn because, after months of trying to resolve this issue, I still don't have a solution. In August 2025, my wife and I signed up for both Xfinity Internet and Xfinity Mobile. The main reason we chose Xfinity was because we were offered a promotion: one mo

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Billing

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@user_znuy9y Thanks for posting to the community. That can happen at times. Are you able to log in and enjoy the full Peacock Premium library?

XfinityBenny

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5 hours ago

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Error shows on peacock, “Your xfinity account is already linked to another Peacock account”

My Peacock status shows Activation Required but gives an already linked error.

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To clear things up, our system automatically closes out private chats if we don't hear back within a few days @user_wmjw88. When you post on the public forum, we don't have access to your account details right away, which is why we have to ask you to

XfinityQuemekia

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6 hours ago

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Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

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@XfinityBradM I’ve already cleared the app cache, restarted my phone, and rebooted the modem, but the issue remains. Could you please check whether my Xfinity ID is correctly linked to my service account and whether there are any duplicate or confli

user_nr8xeu

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6 hours ago

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Account issue

Hi, I'm getting an "Access not Authorized" error when trying to log into the Xfinity app, and "Something unexpected happened" when I try to view my account on the website. My internet service was recently set up under a bulk billing arrangement at [Edited: "Personal Information"], United States. Cou

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