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Credit received
My account was canceled on August 5, and a refund for the erroneous auto-pay was processed on September 25. Your system has now generated a phantom past due balance for that exact refund amount. Please have a system administrator manually clear this ledger error to show a permanent $0.00 balance so
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@user_23jw6k Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you had requested to cancel internet, and it was never cancelled. This is definitely not the esperience we want for our valued customers. I wo
Cancelled service, but still being charged
I cancelled my internet service at the end of August, over the phone, because I was moving out of state, and now I see I'm being charged and having late fees added on, and I don't understand how this could have happened. I called today, and the person told me she doesn't see any phone conversation t
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user_ns73ry I'm sorry this affected the football game you were watching. Our engineering team is aware of the issue and is actively working on a fix. We appreciate your patience and will share any updates as soon as we have them.
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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@user_c3wfm4 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
credit escalation closed with no explanation ecm0025707953 I am requesting a review of ticket ECM0025707953,
I am requesting a review of ticket ECM0025707953, which Xfinity closed today as a “Credit Escalation.” I am not primarily concerned about the amount of the credit. My concern is how this matter was handled. Xfinity repeatedly confirmed to me that my technician appointment was 10:00 AM–12:00 PM. I re
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Good morning @user_8e6mgy, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with streaming on your PC, but you have come to the right place
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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user_6a5nuo Good morning to you! Thank you for creating the post and reaching out to my team here on our Xfinity Forums. I'm sorry to read of the service trouble you had for two months, but I'm happy to read that someone was out and they were able to
Customer Service lies
For two months my service didn’t work properly. They finally sent someone out who confirmed without a technician coming the service never would have worked due to the wires having eroded on the poles. I was told on multiple occasions that I was getting a $450 credit. I have the screenshots with the
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@user_t3x7mg Our team can help you with your account changes. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top right of thi
Cancel my account on Oct. 15th.
Please cancel my account on Oct. 15th. I've been an ideal customer, please be an ideal business and cancel my account without hassling me. I signed up on line and expect to be able to cancel on line. I am a polite man, but I am not a meek man. If I must I will contact VISA about a chargeback, the Wa
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@user_6hlamz We can help you with bill. I’m glad to hear the storm is over. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at t
storm outage billing
I was out of service from Aug 11 to Sept 8. Why am I being billed for a full month?
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@user_w51uv2 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you received a text stating you had a slow internet connection. Could you provide us some additional details so we can better assist please? H
Internet issues
I keep getting message saying my internet has slow connection. I need help to get it fixed ASAP!
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Good morning @Itsartiesworld. We have your Direct Message and will follow up there soon.
Fraud Claim
I have a record from my financial institution of payments withdrawn from my account and sent to Comcast totaling $4495.16 - NONE of those payments were applied to my Comcast account. While I did not authorize them, the least we could do at this point is credit my account with the balance that I can
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Hello and welcome to Comcast @user_6l77xd. Thank you so much for reaching out to us regarding your connection issues. Is this the only connection troubles you are experiencing?Are you able to use the internet without any problems for other sites?
TCP uploads to Cloudflare San Jose corrupted via Comcast backbone (AS7922, 9greatoaks)
Issue Since 2026-09-23 03:42 UTC, TCP uploads from my Xfinity connection to Cloudflare's San Jose (SJC) edge arrive corrupted. HTTPS requests to api.anthropic.com (160.79.104.10, served from Cloudflare SJC) fail with "sslv3 alert bad record mac" followed by ECONNRESET. The same requests to Cloudflar
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@user_diw1eq Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear of this experience. It definitely is not what we want for our valued customers. Our team would be more than happy to get your feedback t
Poor Customer Service
I would like to file a complaint regarding the service I received at the Xfinity store located at 1301 E Golf Road, Schaumburg, IL 60173. I recently visited the store because my existing Xfinity plan had expired, and the new plan offered would significantly increase my monthly bill. As a loyal custo
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@user_b32w6k Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you have not yet received the device you ordered and I would be more than happy to take a look and see what is happening, and how we can
Payment Refund Request
I have availed a WiFi with a phone line here and have got a new phone for the line. Initially, I have paid around 107.44 for both WiFi and the line. Due to a verification issue, I had to pay a down payment of 421.55 for the phone in order to avail it. I had been noted that the initial payment of 107
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Thank you for that update. We will follow up to confirm the issue is resolved.
Apple Watch line assigned to wrong IMEI – need device swap, no resolution after store visit and calls
I replaced my Apple Watch with a new Apple Watch SE 3 (GPS + Cellular). My billing shows the watch line is active, but it says the SIM was switched to my OLD watch's IMEI instead of the new one. Because of that, the new watch shows "No SIM" and can't download an eSIM. What I've already done: • Unpai
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@Freetvuser That is a great question. The free livestreaming channels are subject to change, it may be that local Fox was an offering for that time frame. If you'd like to consider a cable package that would include the programming you are looking fo
Unable to view local channels anymore, Chicago
Hello! I am writing this due to my increasing frustration with the Xfinity Stream App. I have been using the app for sometime now and became a very active user due to my ability to watch local Over-the-air channels in the 60611 area in Chicago. For about two months now, those channels are no longer
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@user_ap0dll Thanks for reaching out to us. I'm glad to hear everything's been resolved with your trade-in credit concerns. Feel free to reach out to us anytime and thank you for being the best part of Xfinity!
Unsolved trade-in issue
DISPUTE DETAILS 9/13/25- AT THE LIVERMORE CA. Xfinity store: we decided to switch to Xfinity mobile after 20 years with Verizon. We purchased three new phones during the promotion of $1100.00 trade-in value for eligible phones, all three our trade-ins were eligible. This dispute is regarding the tra
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App has no Internet connection notice
Mobile app has a "no Internet connection" notice but Internet is working fine and Xfinity web site says there is no problem.
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Your Home Network
Cancellation help from overseas after July phone attempt
I’m currently outside the US. I called in July to cancel my internet service, but I’m still being billed. Please help me complete the cancellation in writing and review my July call and the charges since then. I’d also like written confirmation of the cancellation date and any final balance or equip
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Customer Service
@user_1wsgtf Hello, and thank you for reaching out through our Xfinity Community Forums. I’m sorry to hear you're looking to disconnect your service, but you've come to the right place for help. I see you've also sent us a private message, and
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Request to cancel home internet service
Hi, I'd like to cancel my Xfinity Internet service. Could Xfinity Support please help me through direct message? Thanks.
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