Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (446K)
I am currently having the same issue. I’ve followed the steps twice of refreshing the apps and then restarting tv, but closed captions are still on and they are delayed like the previous user said. It’s truly very annoying!
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
@XfinityBenjaminM thank you for your reply. I deleted everything: mail, trash, junk. There’s nothing. Being that the case, I won’t see the invite to move all emails to Yahoo, ‘cuz I’m not receiving anything. Is there a way I can move all contacts to
Accesing my emails
For a big while now, I’ve been receiving the same message: 100% capacity and no way of receiving more emails until I delete most of them. I have deleted ALL my emails, both on the cell and xfinity website. Now nothing is coming thru. No emails whatsoever. I keep waiting for the famous transfer to Ya
Question
Lost Trade In Phone
I am writing to formally express my disappointment regarding how our case involving the lost trade-in phone has been handled. We have made multiple attempts to communicate through various channels and were issued several ticket numbers. Unfortunately, we did not receive any updates unless we persona
Question
•
Devices
customer service
I have appt tomorrow to have some one come out, I need to r/s appt as I am sick
Question
•
Your Home Network
@user_yavcef, Hi! Thanks for reaching out. I can certainly understand the inconvenience caused by being sent to collections after paying off an account. Especially after paying off and closing the account years ago. You absolutely shouldn’t be
Wrongfully Sending Debt to Collections! We paid everything when we closed our account!
We paid our account off and closed it back in 2022-2023 and now 2-4 years later they’re all the sudden sending fake debt to a collections agency and it’s ruined our credit. I will be looking into legal options considering we tried to dispute it and they somehow verified fraudulent charges.
Question
markucci Hi there! Thanks for using our Forums and taking the time out of your day to contact our Xfinity Support Team. I understand you had a difficult time trying to make some changes to your account to save money on your bill. Our team is here and
log complaint
i am very frustrated that being a long time Xfinity customer, i am unable to get my bill down to a reasonable amount. With the way things are going, i am not able to afford $260/month for Internet and Cable. If you are able to offer $50 a month to new customers, why can't existing customer be able t
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Wrongfully Sending Debt to Collections! We paid everything when we closed our account!
We paid our account off and closed it back in 2022-2023 and now 2-4 years later they’re all the sudden sending fake debt to a collections agency and it’s ruined our credit. I will be looking into legal options considering we tried to dispute it and they somehow verified fraudulent charges.
Question
FILING COMPLAINT
I have now made multiple payment arrangements and none of them are going through. One on the app and two with people on the phone. Internet service has been off all
Question
•
Your Home Network
@XfinityMarcus I have multiple issues. 1) all my incoming Comcast emails go straight to Comcast trash. 2) cannot receive Comcast email on iPhone, despite removal and reload of account. When I have reloaded, emails just pour in 3000 at a time, with n
Service terrible customer service is worse
I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.
Question
@user_jde4pz @XfinityRichard Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
My gateway box keep shutting off like every 10 min.
my gateway box shuts off every 10 minutes and then when it turns back on in a blink orange and then connect for like two seconds and then turn back off again I’ve only had this box for about two months
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
log complaint
i am very frustrated that being a long time Xfinity customer, i am unable to get my bill down to a reasonable amount. With the way things are going, i am not able to afford $260/month for Internet and Cable. If you are able to offer $50 a month to new customers, why can't existing customer be able t
Question
Hi @user_8p4pxf, this is not something our teams are able to change on our end. There are different concerns listed throughout the thread, would you mind telling me a little more about the issue that you are being faced with in particular?
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
user_5aps24 thank you for using the Xfinity Community Forums page to express your frustration with the experience. Can you share with me the issues you have come across with your emails?
Service terrible customer service is worse
I have been a customer for over 40 years! The company and service used to be spectacular. It is horrendous now. I can't use my TV 3-4 days a month- I have to replace my boxes every every 3 months. Now I can't answer my phone- everytime someone calls I answer and they can't hear me. I can hear them.
Question
Good afternoon user_3x3ar7. We would be happy to assist you further. Were you looking to get assistance with porting a mobile number?
Porting out my Mobil number
I have been on the phone with over 10 Xfinity customer service representatives, multiple agents have hung up on us. we haven’t gotten no where in three days…. all we need is the release of this last phone number. Xfinity has literally given us every excuse in the book. No answers. And they fight wit
Question
@nightwriter2000 - Sounds like a plan! I'll check back in with you next weekend to see how it's going, but please feel free to reply here sooner if you need us for anything. Have a great rest of your weekend! We'll talk soon.
Bufferbloat C grade - is AQM enabled? And dropped network frames when Twitch streaming
A little bit of background: I've been streaming on Twitch for many years, with no issues with dropped network frames, but for some reason have started seeing quite a bit during Twitch streaming in the past few months. I ran several Bufferbloat tests and they call come back with a grade of C. I did s
Question
user_fvklxr Thank youn so much for using our Forums and writting us about your recent experience. Our team is here happy to work together to make sure we address all your issues and take care of you. Can you please send us a DM with your name and add
Really bad service
Xfinity has thee worst customer service ever, over charging, never resolve any issues unless you occupy time out of your day after day trying to resolve any issues.They tell you that the issue was resolved after over charging and refund your money the the next month they do it over and over again. I
Question
Hello @user_nceyqe, thanks for posting on our Xfinity Forums community page. We want to do everything we can to help. If you are experiencing these issues while accessing the app through your X1 or Xumo Streaming box this article may help: Clear loca
XfinityAbel
commented
6 minutes ago
to the conversation:
0
0
Jurassic Park Ad
How do I stop this ad from taking over my TV. It is either a repetitive commercial or gets stuck on loop and I have to leave the streaming app and go back in to make it go away. It is incredible annoying.
Question