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What is the damned phone number and why can’t it be found on the app
Good lord why can’t I get a phone number for help? Your AI bot is absolutely terrible
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cybersecurity.
Today I noticed that my cybersecurity started to work when I visit your website: https://customer.xfinity.com/ https://assets.xfinity.com/assets/dotcom/lzchat/xfinity_lzchat.js You have some kind of dangerous script - JS/Packed.Agent.W
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Hello user_do183s 👋 If you're experiencing an issue with Peacock, we'd love to help! Please find the most appropriate public board for your question type and post it there. That way we can ensure you get dedicated support.
Unable to Activate Peacock
Just started Now TV today. I successfully activated Apple TV and Netflix with no issues but Peacock is a different story. When I click Activate Peacock button it takes me to Peacock site where I enter my login information and the I get an error that reads "Your Xfinity Account is already linked to A
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@user_tdmmzl @XfinityMatthew Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.x
Another Internet Outage
Since neighborhood upgrade in mid January I have had over a dozen outages and no one can explain the root cause. Another one this afternoon. Never had a problem before the upgrade. This is ridiculous. I work from home and take online classes. I need reliable service. Outage i for says it affects 101
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Hello @user_a6297h I understand hoe frustrating it is to wait on an installation that has not occured. I would love to take a look at your account and get everything resolved for you. Please send us a direct message with your full name and address so
Fraud
My experience with Comcast Xfinity has been extremely disappointing. Approximately one month ago, I signed up as a new customer and was charged upfront for service, with the assurance that a technician would come to my home to install and set up the system. However, no technician was ever sent. It h
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Understood. We will be happy to look into this further for you. I did share the information on how to send us a direct message, so that we can better assist.
My account
I am so tired of being passed around and then hung up on. My account has changed and I keep getting different prices. No one can help me!! I have been a loyal customer for over 30 plus years and you do not appreciate my loyalty. Please help and let some tell me what my bill is as last email on janua
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@XfinityMatthew just sent DM
Wrong equipment impossible to return by mail
Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec
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Thanks, just sent DM
Wrong equipment impossible to return by mail
Received 2 replacement TV boxes by mail that are IMCOMPATIBLE with my TV's. Wrong boxes. No return label. No option to select these new boxes on-line as new boxes are not listed to select for return. Spent 2 hours on the phone and another hour on chat just trying to get a return label. Then misdirec
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@XfinityJon yes my account was changed as lost our discount in December. Was changed finally on January 24 and email me confirmation on January 26. Received new bill today and price is not what was on email. It is higher. Called was on phone over an
My account
I am so tired of being passed around and then hung up on. My account has changed and I keep getting different prices. No one can help me!! I have been a loyal customer for over 30 plus years and you do not appreciate my loyalty. Please help and let some tell me what my bill is as last email on janua
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I can assure you that is not the experience we want for you. I will be happy to look into this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associate
My account
I am so tired of being passed around and then hung up on. My account has changed and I keep getting different prices. No one can help me!! I have been a loyal customer for over 30 plus years and you do not appreciate my loyalty. Please help and let some tell me what my bill is as last email on janua
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user_0ninae I always forget about my subscriptions as well, but we make it easy to help manage them if connected to your Xfinity account. If you have an X1 box, you can Go to Settings on your Xfinity X1 TV Box, Xumo Stream Box,
I want to reduce my streaming apps
I want to know what streaming apps I have currently and cut down on them
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Just following up that the technician arrived and found nothing wrong (of course), but then replaced two connectors between my house and the street which was enough to stop the uncorrectable codewords. And it cost me $100 in a technician visit. The u
Chronic intermittent signal issue. Requesting Line Maintenance
Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin
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@user_3msz74 I understand this is very frustrating especially with working from home, I would like to take a look at your account. Please send us a direct message with your full name and address so that we can assist you further. To send a "Di
Your account isn't eligible for a credit at this time Sorry, your account has already exceeded the maximum amount of credits.
Hello My service is constantly down due to outages in the area. $5 credit is nothing when the bill is close to $100. Only 2 credits a month even though the service is down many times.. thats bad service. I do not recommend anyone use xfinity.
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Yes my account was changed as lost our discount in December. Was changed finally on January 24 and email me confirmation on January 26. Received new bill today and price is not what was on email. It is higher. Called was on phone over an hour and pas
My account
I am so tired of being passed around and then hung up on. My account has changed and I keep getting different prices. No one can help me!! I have been a loyal customer for over 30 plus years and you do not appreciate my loyalty. Please help and let some tell me what my bill is as last email on janua
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@user_4lbbcn They always claim that it is a hardware issue when you use your own equipment.They tried that with me too and I have had some issues, not quite like yours but definitely issues.
Chronic intermittent signal issue. Requesting Line Maintenance
Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin
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That is a false positive.
Cybersecurity.
Today I noticed that my cybersecurity started to work when I visit your website: https://customer.xfinity.com/ https://assets.xfinity.com/assets/dotcom/lzchat/xfinity_lzchat.js You have some kind of dangerous script - JS/Packed.Agent.W
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@Floorboss Yeah, no clue if they are making changes or a bunch of us all had CMTS/Node Issues at the same time? Who knows at this point. Finally they are addressing it instead of app and tech gaslighting me that it was my modem.
Latency
Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars f
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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I want to know if we get scammed
I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we nee
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