Xfinity Community Forum

I can't access my email

Please give me access to my email account

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Sign-In and Account Management

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"Here" leads to error code 404. Soooo heloful

rogham

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19 minutes ago

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Can't connect Comcast email to Samsung 25s phone

This just started yesterday by not syncing. I followed the suggestions and deleted it from my phone, now I cannot add it. My email works on my desktop. What did you upgrade and break? I see from past postings that this seems to be a yearly problem. I've been fortunate until now. HELP!!

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Are you going to respond with my issue?

user_oorqr7

commented

21 minutes ago

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xfinity support

[Edited: "Personal Information"] 12:56 PM (2 hours ago)to XfinityI am so [Edited: "Profanity"], You guys have buried the cord, and I still have the internet dropping at least 3 times a day! I am about to get a new internet provider. I work at home and this is unacceptable!. And I can't even speak wi

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It was a pleasure, @user_bnafrr working with you in private and getting your account on the right track with removing the service that you did not want and getting you on a great promotion to help you lower your monthly billing. We do appreciate you

XfinityRichard

commented

27 minutes ago

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I want to cancel the add ons

I feel like I got taken advantage of in the store. All I want is internet and now my bill suddenly went up $70. I’ve NEVER used xfi complete or the voice. I ONLY asked for internet. I will not continue to pay for add ons or I will switch providers

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Two accounts. Same address

I live in an apt behind the owner. He has an account with Xfinity and I would like to have my own since I work from home. I tried hooking my own modem/router, and it cut theirs off. Tell me if I can have my own account at the same address. Zip code is 08009

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Getting Started

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TCL Google tv

Xfinity stream app won't cast to a TCL Google TV. The Roku Xfinity app won't work either

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Xfinity Stream Website

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unable to access local channels on Roku

hello. I am unable to get my local channels on the Roku app. I can get the Go channels, but not local. I am connected to my xfinity wifi.

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Xfinity Stream Website

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unable to access local channels via App

hello. I am unable to get my local channels on the Roku app. I can get the TVGo channels, but not local. I am connected to my xfinity wifi and this works sometimes, but is very inconsistent. BTW -your "assistant" is totally worthless and I am questioning why I am using your service.....

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Xfinity Stream Website

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Derek_e50107 Thanks for reaching back out to us here, I am showing we already have an active DM conversation with you, I will reply there.

XfinityBrianH

commented

48 minutes ago

to the conversation:

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Third day asking for help!

This is my third day in this forum asking for help. None of the agents did not resolve my bill issue. They all disappeared and pretended nothing happen. You know I just witnessed a horrible customer service from Xfinity and this could convince me to change an another provider service.

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Hi @user_2nw8wr thank you for visiting Xfinity Forums for help with your refund. Was this due to an overpayment or recent plan change? If so, then that will stay in your account as a credit to your next statement. If you recently disconnected your a

XfinityEva

commented

1 hour ago

to the conversation:

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refund due

Account [Edit: Personal Information] I am due a refund of $61.14. I would like that to be refunded to the account on file OR a paper check. I do not want a prepaid card of any kind. Please reply to this email with what is going to be sent. Thank you. [Edit: Personal Information]

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user_umdsv2 Thanks for reaching out to us for assistance today with your install and equipment concern. A normal install appointment would mean the tech brings the equipment needed, but I'm happy to confirm the order is in correctly to make sure you

XfinityEricB

commented

1 hour ago

to the conversation:

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No tracking confirmation

Hello, over a week ago I signed up for Xfinity and was supposed to be sent equipment to set up the internet. However, I never got a confirmation email with tracking information. I have an installation appointment scheduled for 2/2/2026 but no equipment for them to install. Please provide assistance

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Accepted Solution

Hi there, @user_bnafrr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that there were extra services added that you did not want. Please be assured you

XfinityRichard

commented

1 hour ago

to the conversation:

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I want to cancel the add ons

I feel like I got taken advantage of in the store. All I want is internet and now my bill suddenly went up $70. I’ve NEVER used xfi complete or the voice. I ONLY asked for internet. I will not continue to pay for add ons or I will switch providers

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U

Accepted Solution

I want to cancel the add ons

I feel like I got taken advantage of in the store. All I want is internet and now my bill suddenly went up $70. I’ve NEVER used xfi complete or the voice. I ONLY asked for internet. I will not continue to pay for add ons or I will switch providers

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Billing

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Two Paramount+'s ?

I have Paramount + on my regular Xfinity bill for $12.99/month. We get some shows and movies on it but could never get Paramount+ series Landman and Tulsi King. Out of frustration I went to ParamountPlus.com and signed up there for $12.99/month on my Amex card. So now I have two Paramount+'s. OK. Bu

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On Demand

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D

Third day asking for help!

This is my third day in this forum asking for help. None of the agents did not resolve my bill issue. They all disappeared and pretended nothing happen. You know I just witnessed a horrible customer service from Xfinity and this could convince me to change an another provider service.

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Billing

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U

we have a line down

how do I get service for line down in road

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Your Home Network

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Good luck, their website and app are a mess. Sometimes you just go in circles with everything requiring another sign in. Make sure you choose the plan you actually want, after you choose you will no longer see promotional pricing and will be s

user_lme8pw

commented

1 hour ago

to the conversation:

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Switching from streaming to cable package

I have been trying for 2 days to get info I needed in order to select the correct bundle plan. I agreed to a streaming plan last night and realized that it would not deliver local stations. Today I have been failing to get assistance in changing my bundle to cable.

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No tracking confirmation

Hello, over a week ago I signed up for Xfinity and was supposed to be sent equipment to set up the internet. However, I never got a confirmation email with tracking information. I have an installation appointment scheduled for 2/2/2026 but no equipment for them to install. Please provide assistance

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Customer Service

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refund due

Account [Edit: Personal Information] I am due a refund of $61.14. I would like that to be refunded to the account on file OR a paper check. I do not want a prepaid card of any kind. Please reply to this email with what is going to be sent. Thank you. [Edit: Personal Information]

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Billing

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user_bmj5sq Thank you for the feedback and sharing your experience. In the future should you need help please first start with creating your own public post that way the correct ticket is created and you will be following our community guidelines. Th

XfinityPeterH

replied

2 hours ago

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How do I make a complaint?

Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!

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