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@user_qf1dns I know first hand how technology not working as expected can affect blood pressure, I appreciate your ongoing patience and partnership in addressing this concern. Take your time, let us know how it works or if anything else comes up.
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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Billing
My bill increased by fifty dollars today. I utilized the instant messaging service, which proved to be a disaster and a complete failure, primarily a waste of forty-one minutes. Subsequently, I made a call and engaged in a thirty-one-minute conversation with Mel, who appeared to be quite untrained;
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Billing
@XfinityDemitrius, I sent a direct message to "Xfinity Support" with the details. I would appreciate your team reviewing the matter, including the work authorization, contractor information, yard restoration, and correction of the line placement. Tha
right of way
A contractor from Comcast showed up on our property yesterday digging a trench from a pole to set a power unit in our yard. There was no advance notice of this and I never signed an agreement with Comcast giving them an easement or right of way on my property. The power supply/transformer they set i
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Thank you for your response and this suggestion. I will try it when my blood pressure has stabilized and report back.😉
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
Question
Yes. I can access it on my phone when I am not connected to my Wi-Fi. But of course it makes my web browser slower, and the tickets are coming out tonight that I need and go fast
Tickets to colosseum blocked
I keep getting blocked when looking for tickets to the Colosseum https://ticketing.colosseo.it/en/eventi/full-experience-sotterranei-e-arena-percorso-didattico/
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Good afternoon user_m4ojni. We are happy to look over your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top righ
Cable Card missing channels
My cable card is working but only has 59 of my 300 plus channels. How can we fix this?
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longlivecc Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name a
recalling a debt that went to a collection agency
When i moved into my new house, i purchased an xfinity plan online because google maps said there were no xfinity stores in my location. A few days later, i saw an xfinity store on my way home and stopped there to receive the box from them instead as the shipping wasn't going to arrive for a week or
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I had a pomotion which was suppose to last until september 2026 but instead Comcast created an error in one of my TV boxes which I had call comcast customer service line for tech support to send signal to that box. A agent from India clian to be send
Cable Card missing channels
My cable card is working but only has 59 of my 300 plus channels. How can we fix this?
Question
Note: CODA56 modem's us/ds LEDs are solid BLUE, which I think indicates modem *is* locking on to DOCSIS 3.1 channels. Yet modem is not delivering expected speeds under 1Gbps plan, it's delivering DOCSIS 3.0-like speeds. This suggests there may
Hitron CODA56 cable modem stuck on legacy DOCSIS 3.0 profile/bootfile
I just replaced old (customer-owned) CM500V DOCSIS 3.0 cable modem with new (customer-owned) Hitron CODA56 DOCSIS 3.1 modem, under Xfinity 1Gbps down/100mbps up plan. New modem is activated and providing internet access, but speeds are same as old DOCSIS 3.0 (getting about 300mbps down/9mbps up). I
Question
recalling a debt that went to a collection agency
When i moved into my new house, i purchased an xfinity plan online because google maps said there were no xfinity stores in my location. A few days later, i saw an xfinity store on my way home and stopped there to receive the box from them instead as the shipping wasn't going to arrive for a week or
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Customer Service
Tickets to colosseum blocked
I keep getting blocked when looking for tickets to the Colosseum https://ticketing.colosseo.it/en/eventi/full-experience-sotterranei-e-arena-percorso-didattico/
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Customer Service
Good afternoon user_k13bjd. Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.
NFL network
DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo
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Hey @user_5d2un0! Thanks for taking the time to reach out and share your experience. I can help look a bit further into this for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen an
right of way
A contractor from Comcast showed up on our property yesterday digging a trench from a pole to set a power unit in our yard. There was no advance notice of this and I never signed an agreement with Comcast giving them an easement or right of way on my property. The power supply/transformer they set i
Question
Hitron CODA56 cable modem stuck on legacy DOCSIS 3.0 profile/bootfile
I just replaced old (customer-owned) CM500V DOCSIS 3.0 cable modem with new (customer-owned) Hitron CODA56 DOCSIS 3.1 modem, under Xfinity 1Gbps down/100mbps up plan. New modem is activated and providing internet access, but speeds are same as old DOCSIS 3.0 (getting about 300mbps down/9mbps up). I
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Your Home Network
Last minute of recorded programs cuts off
The last minute of recorded programs cuts off. This is a broadly known issue with your customers. The only guidance I have found is to go into each scheduled program individually and extend the recording 3 minutes as a work around. I do not want to do that, but instead am seeking a permanent fix fro
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X1
Continuously getting RDK-03117
I have tried all of the troubleshooting steps. The box will start working again for a few moments and then results to this error again. How do I reach someone that can actually help solve this? The box is about 5 years old, so I am thinking it likely needs to be replaced at this point.
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Flex
Comcast or one of its contractors dug up part of my front yard to bury a fiber line that I did not request. They also ran it to the wrong location on the house, since my Comcast equipment is located around back, not at the front corner where they pla
right of way
A contractor from Comcast showed up on our property yesterday digging a trench from a pole to set a power unit in our yard. There was no advance notice of this and I never signed an agreement with Comcast giving them an easement or right of way on my property. The power supply/transformer they set i
Question
user_c55o07 Thanks for submitting a post on our Community Forums. Have you tried a different browser, device, clearing cache/cookies, or a private/incognito page?
XfinityThomasD
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Tickets to colosseum blocked
I keep getting blocked when looking for tickets to the Colosseum https://ticketing.colosseo.it/en/eventi/full-experience-sotterranei-e-arena-percorso-didattico/
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