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Live wire down
I want to make other customers aware of what I believe is a serious safety issue with Xfinity's response process. This is not about my internet service being out. It is about what appears to be an exposed Xfinity wire that I believe poses a serious safety hazard to my family and anyone who may come
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Your Home Network
Here is a link that can give you more details as well Upgrade your comcast.net email experience to Yahoo Mail Thank you so much for your assistance @Again.
xfinity email move
I was under the impression that xfinity email will be changing to yahoo email. When is that change happening since I am still using my email through the xfinity servers
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Xumo stream box
I received it yesterday and it set up easy and worked well. Today not so much! Will not connect at all.
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Customer Service
Unable to add Personal Email to Primary Account - "You Can't Make This Change Right Now"
For the past two days I have been trying to add a personal email to my primary Xfinity account, to implement two-factor security. I was able to successfully add and verify my mobile number, but every time I try to add a personal email I get the error "You can't make this change right now - We need t
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user_f30xa8 Hello! Thank you for reaching out. We'll be happy to look into this for you. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner
corporate executive
I continue to be charged for service I canceled. I was repeatedly told on chat and on the phone that the line was canceled and deactivated, but the charges continue. I cannot seem to stop them no matter what I do.
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Good morning @user_d8iphx, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear that the card you received expired before you got a chance to use it, but you have come to the right place fo
Reissuing gift card from xfinity promotion
Hello, I'd like to request assistance with a promotional Visa gift card I received as part of my internet offer I still have the card, but it had expired. I hadn't used the card and the balance is full. Would it be possible to reissue the card so I can utilize the balance? Thank you!
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Reissuing gift card from xfinity promotion
Hello, I'd like to request assistance with a promotional Visa gift card I received as part of my internet offer I still have the card, but it had expired. I hadn't used the card and the balance is full. Would it be possible to reissue the card so I can utilize the balance? Thank you!
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Customer Service
Verification order
I need to send me the text I email so I can complete the order
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Getting Started
moreorless Good morning! Thank you for reaching out to our Xfinity Forums Team. It can be frustrating when your services aren't working properly. I'm happy to help you get this figured out and working as it should. I ahve a quick question. Are you ju
Version 8.15.1.3747 on FireTV issues
Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot
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How to remove
I noticed there is an old email address I have no to anymore and also user name I don't know so how do I remove it
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@user_h9s4fd they don't care about customers and retaining them, like you im leaving xfinity, im calling Monday to three providers. The original cable/internet company in my area, DirectTv, and Verizon....whoever gives me the best deal with t
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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Hi @user_l1mjtp,I understand your frustration, but this is the norm because many states have sales tax. While you are receiving monthly device credits to offset the purchase of the device, the device is still being purchased and financed over 24 or 3
Apple Watches
I spent an hour with a representative attempting to get an Apple watch. Every time I asked a question, I was put on hold so he could ask someone else for the answer. I asked for a supervisor and waited 15 minutes for someone to finally get back on the phone. It sounded exactly like the person I was
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I WILL DEFINATELY LEAVE XFINITY WITHOUT NFL !!!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@user_atrcr3 I am sorry to hear of your logging in issue. Have you tried to search for a primary username? You visit the link: xfinity.com/username to locate your username. Once you have your username, you can go to xfinity.com/password to upd
You don't have Xfinity Services
I went to change my password and got the message "you don't have Xfinity Services".
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Greetings @user_asqvyh,A simple fix for most websites is something I recommend doing at least once every month, that would be clearing your cache and cookies. The Clear cache and delete cookies in Google Chrome article provides detailed instructions
Need to change plan and can't
Trying to update my internet plan and remove tv, as i don't use it, and it won't let me remove tv or proceed with only internet to complete the change. It tells me "please select a service to replace each service in your plan." Don't want to keep throwing money away.
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Hey @user_cahu65 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further f
CANCEL SERVICE
I have been trying to cancel my service for weeks. I have returned my equipment and have the receipt and was told during chat conversation that my service was suspended. I have been charged for a new month which is incorrect - I want to make sure that is cleared up / adjusted and that I am not charg
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Can’t get email through yahoo on new iPhone 17e
Can see my email on my pc, but not on my new iPhone 17e
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Good morning @user_gmsrcp, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the NOW WiFi pass that you are having. Any issues or requests with the NOW WiFi pass does
I want to cancel my wifi now pass
It doesn’t even work with me and I paid 10 dollars for nothing. I was in such a rush that I accidentally used a Comcast email that I have no access to. And the assistant is no help either.
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Redzone
NFL season is a little over a month away. Better get my redzone back soon or I’m out
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Customer Service
user_hieosi, Hi there! Thanks for reaching out. I'm glad to hear the Xumo Stream Box was easy to set up and worked well initially, but I can definitely understand how frustrating it is when it suddenly stops connecting the very next day. You've reach
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Xumo stream box
I received it yesterday and it set up easy and worked well. Today not so much! Will not connect at all.
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