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it wants to charge me $10.99
Peacock is in my plan but I don’t have it
My plan includes peacock but I can’t get it !! How do I get it ?
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When you are sending email, is it through the Xfinity website @user_bnctsj, or are you using third party software, like Outlook?
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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@user_h8clnw we do have limited access to Xfinity Mobile on this platform. By chance did a ticket get put in for the issue you are having with your credit?
Mobile Billing long-term issues
We signed up for a new phone promotion with Xfinity on June 20, 2025. As such we had to upgrade to a Premium Unlimited Plan to get a $400 discount per phone on 2 new iPhone 16 Plus phones we purchased. Everything was fine in the store. Subsequently on our monthly bills, some months showed no discoun
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@ Thanks for reaching out to us, we do apologize for any inconvenience or confusion. Generally with the buyout plan when it comes to Xfinity you have to upload us a copy of your Verizon bill and then we send you a gift card for you to be able to pay
Transferred from Verizon, was told my phones would be paid off
I recently transferred my plan from Verizon November 6th 2025 on my mothers birthday over to Xfinity because of their promotion they offered me Internet service Peacock / brand new phone. Long story short, I got talked into switching over to Xfinity by the rep at (1902 Southgate rd Colorado Springs
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Greetings, @user_41ja2g! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our new TV Premium service. You have definitely come to the right place for ass
Ultimate tv package vs new tv premium package
I have read on here that the Ultimate was renamed to TV Premium, but terms have changed. So, Will the customers that are on Ultimate TV package be automatically be changed to the TV Premium package and their accounts modified to reflect the change or do they have to request the change?
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@user_2nc9qn Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati
Remove TV from bundled plan.
Unable to remove TV from my plan. Other posts say to click upper right icon and start new chat. That option doesn’t exist.
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I checked and it says I have iCloud Private Relay turned off. I double checked my network settings and I did have "Limit IP address tracking" turned on. It sounded like the sort of thing that might cause an issue with the xFi features I'm having trou
MacBook not staying associated with profile
I love the Xfinity Internet Profile feature, especially how I can turn the wifi off at a certain time. Unfortunately, every couple of days my MacBook Air keeps showing up as a new device, so I have to manually add it to my profile. This happens all the time and even if I add it to my profile with th
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I sent a direct message as you suggested. I am just so sick of this. It's been 2 weeks. Nothing. You guys hiked up my bill, sent me an email thanking me for being such a long-time customer and rewarded me with perks like Free Peaco
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Remove TV from bundled plan.
Unable to remove TV from my plan. Other posts say to click upper right icon and start new chat. That option doesn’t exist.
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@user_ruyz5o Thank you for sharing the troubleshooting steps you've taken thus far. A great option for troubleshooting service issues is utilizing the Xfinity app. It will run backend system checks and if it determines something is amiss it will set
Freezing
I am more than a month into one of our TVs freezing all the time. Have tried the following: Tech came out, cable strength was strong but freezing continued. He also replaced splitter (other TV works fine and does not freeze). He said someone would check the outside lines/box. Unsure if that was ever
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Concern moved here to the Customer Service help section.
Current offers for new customers vs existing customers
I have requested Comcast/Xfinity to offer me, a 27 year loyal customer, the same TV & Internet price offered to a new customer. I keep getting promises of help and a solution to my satisfaction but then getting transferred around with no solution. Would someone at Xfinity please step up and honor th
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Not sure what was done but ep3 and the new ep4 is available on demand!
Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers
I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch
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Return Label
I upgraded to an iPhone 17 At the Xfinity store in Eugene, Oregon I was told I would receive a label in my emails, but I have never gotten one
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Customer Service
Device Credit
My device credit for my Iphone 15 promax. Ive no less than 9 times regarding this each call ends with " We ran your ticket up for escalation you should be getting a call back within thirty minutes" after 5 minutes I get a text saying the case is closed. I have the tracking number saying you have the
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Billing
@outgeeked @XfinityJamesC Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Upload speeds capped well below 2 Gbps symmetrical plan – request upstream profile confirmation
Hello Comcast/Xfinity Support, I’m on the Xfinity 2 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.8–2.3 Gbps), but my upload speeds rarely exceed ~200–250 Mbps, regardless of time of day. I’ve ruled out local equipment and configuration issues and am seeing w
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Hello, @user_y7po0s Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
Frequent Pixelization
I have had 4 service visits in the last 4 weeks to fix the pixelation problem, the pixelization occurs on all of my TV boxes. The last service visit was yesterday 2/2. I still have the problem. There can only be two solutions left since they have replaced all the external wiring on the house includi
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user_081pq6 our team is here to do all we can to turn things around. Feel free to send us a direct message anytime 👍
HORRIBLE BUSINESS
This company is awful. My internet is constantly going out. Just in January, it's been out 13 times. I receive no notification of outages whether it's planned or not. I can NEVER reach a Live agent, and when I do NOTHING is ever resolved. In the last 3 months, my internet has been out over 25 times.
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Good morning @user_imivu2, and thanks for posting to the Xfinity forums, I hope this message finds you well. Peacock premium for free is a perk for Xfinity Internet customers with Diamond or Platinum Xfinity membership status. Normally in order to re
Peacocks premium reward redemption
Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current
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user_zelwz3 Hello there! Thank you for reaching out to our Xfinity Forums regarding your return label. I'd be happy to get you in the right direction for getting your return label today. Are you able to login to your Xfinity Mobile account and confir
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Return Label
I upgraded to an iPhone 17 At the Xfinity store in Eugene, Oregon I was told I would receive a label in my emails, but I have never gotten one
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