@user_mdfb5v Thanks for confirming what you've done on your end to remedy this issue. I'd like to take a closer look at your account to see what we can do to troubleshoot this freezing issue you're experiencing. Please send a direct message by clicki

What email app are you using on your android device? (And what version?) 

@XfinityCliff​ The android device gives me problems in my email app or web. Incognito mode does the same thing. "Try a device you've signed in with before.  To help confirm its you, sign in on a browser or device you've used before Learn mor

@user_mdfb5v​ ... yes, I've tried power cycling the cable box as well. Can't really watch an hour long program on Hulu through Disney plus app without it freezing completely at some point during a commercial break. It will always play the 1st commerc

@MattJ1 you are saying you get the same issue on the android device when using an email client on that device or the web browser on that device? Have you tried using the browser on the android in incognito mode? 

Hey there, sadcustomer2! Thanks for posting on our XFINITY Community forum. We appreciate your feedback, and we will forward this information to our team. We would hate to see you go as a valued XFINITY member.We hope you can reconsider by keeping in

user_68c436 Do you see a message icon in the top right corner next to the bell? You would want to select that to send the direct message.   

Hi there @user_52lcwo Thank you so much for reaching out on our Xfinity Community Forum about addng an additional user. To add an authorized user to your Xfinity account, follow these steps: Sign in to your account with a Primary or Manager Xfinity

I see nothing that says direct chat and I am signed in!

I want to add an additional authorized user

@XfinityJustinM​ I gave them another email, it doesn't ask for any other authentication, it just tells me to use a device I've used before which doesn't help me logon using any of my other android devices. The lack of authentication doesn't impede my

It sounds like Yahoo may be attempting to perform multifactor authentication, this is a security measure to ensure that only you have access to the account. This is a pretty normal practice and something most companies recommend doing. You could ask