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Billing Hours of Operation?
What are you billing department hours of operation, particularly weekends?
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Billing
I followed those instructions and unlinked my old address. My current address is my default and only linked account now. I tried to activate Peacock again and was met with the same message that my xfinity account is already linked to another peacock
Peacock activation
Peacock says my xfinity account is already linked to another peacock account. This happened after moving a couple years ago and I haven’t been able to get it back. Other forum posts say I need to “DM” xfinity support, but I can’t find any way to do that.
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change existing plan to $40 /mo?
I'm considering on cancelling my existing internet plan because I couldn't afford it anymore. However, I can see that there is a $ 40/mo plan listed on the Xfinity website. Can someone help me change my existing plan into this $40/mo plan.
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Customer Service
Cable is not working error code xre03056
My cable has not been working I have been having trouble with it for quite some time now. I keep getting error code xre 03056 and it will not stop showing up. I had a technician appointment today and again it is not working after a couple hours. Can someone please help me resolve this I have tried e
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Customer Service
Thanks for taking the time to post here on the community forums, user_mrkxx0! I'm sorry that you've had such a difficult time getting your account disconnected and equipment returned. While we're not able to apply a credit for time spent reaching out
Xfinity is not Disability user friendly ! Reporting to FTC & BBB
I am a person who has low vision due to health issues. I can not drive or have anyone deliver equipment, I stated from the beginning of the phone call - I am disabled and request accomadation under federal ADA. Agent sounded like she was in a child care room. I am moving on Oct 7,2026 I have a 1 hou
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So for anyone else trying to do this, Xfinity does not care about you. You will have to pay more than everyone else to do this. Easier to just probably switch unless you have a person to start a new account with.
Downgrade to internet only
I want to drop my TV service completely, keep my own modem, and switch to a standalone internet-only plan.
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Thank you for posting user_ebn9i3, we appreciate you and your time, and I am happy to help you. I see you sent us a DM, we will continue there.
Peacock Linked to Old Xfinity Account
I recently moved and linked my old and new Xfinity accounts. I am trying to activate my Peacock benefit on my new account number, but I keep getting the error that my Xfinity account is already linked. I need a Tier 2 agent to manually clear the stale Peacock partner entitlement token off my old acc
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I'm not receiving any service.
Unbelievably frustrating service
I'm on a prepaid plan. After my month expires, I go to my account and the bill for 45 isn't there. It just says zero balance. When I finally got hold of a person, they pass me back to the Ai, saying they can't take my credit card number by phone. I've had these kinds of problems many times. They now
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Will you cancel my service please?
Unbelievably frustrating service
I'm on a prepaid plan. After my month expires, I go to my account and the bill for 45 isn't there. It just says zero balance. When I finally got hold of a person, they pass me back to the Ai, saying they can't take my credit card number by phone. I've had these kinds of problems many times. They now
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Yes I have already tried support both online and by phone. No one can fix the problem
Unbelievably frustrating service
I'm on a prepaid plan. After my month expires, I go to my account and the bill for 45 isn't there. It just says zero balance. When I finally got hold of a person, they pass me back to the Ai, saying they can't take my credit card number by phone. I've had these kinds of problems many times. They now
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Need to Cancel Xfinity Internet Service
Hi, I’m trying to cancel my Xfinity Internet service. I tried calling the cancellation number, but the automated system told me to call back during normal business hours and immediately disconnected the call. This has happened twice now at 4 and 6 PM ET, and is unacceptable. I would like to complete
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Customer Service
That's awesome, we are glad to know that worked. Thank you for sharing it here so other users can receive the benefit of your expertise. Do you have any other questions or concerns we can assist you with?
Time displayed on the phone
The time displayed on my landline phones show a time which is 5 hours off. Anyone else having this issue?
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Hi there user_0knd93, thanks for taking the time to reach out here on the community forums! I'm sorry to hear you're having issues activating your Peacock offer. If the issue started after moving, it's very likely that your Xfinity ID is still linked
Peacock activation
Peacock says my xfinity account is already linked to another peacock account. This happened after moving a couple years ago and I haven’t been able to get it back. Other forum posts say I need to “DM” xfinity support, but I can’t find any way to do that.
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I rebooted the modem and the problem was fixed. I had received phone calls while the time was incorrect. I waited a few days to see if it would rectify itself. Thanks for the response.
Time displayed on the phone
The time displayed on my landline phones show a time which is 5 hours off. Anyone else having this issue?
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Did you get a resolution
user_sdqf65
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Promised 1000/1000 Mbps, but Xfinity shows my plan as 1000/35 Mbps
I was promised 1000 Mbps download and 1000 Mbps upload when I signed up for Xfinity service. I later contacted Xfinity support, and the representative again confirmed that my service should include 1000 Mbps upload. However, a technician who visited my home told me that symmetrical gigabit service i
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