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Xumo Setup PIN
To set up my xumo box and link it to my xfinity account it needs a pin. It does not accept the pin I would have used, it does not accept the last 4 of ANY of the phone numbers on my account. The name it displays is the one on my account. I've called the number it gave me and spoken to Xfinity Suppor
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Customer Service
Thanks for confirming. If you could send our team a direct message with your full name and full address, we can work on getting those lines moved over. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary •
New Utility Pole
Hello, A new utility pole was installed by Eversource and the lines need to be switched over from the old pole at my address.
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Hello user_ibuzgm, thank you for reaching out here in our Xfinity Community forum. I am happy to assist you with your concerns regarding the iwatch. If you would, send our team a direct message with your full name, the name listed on the accoun
iwatch Credit Promised
Placed order for new iwatch September 6, 2025, promised $300 credit towards the new watch. Never received promised credit, many notes, many phone calls, no help. Frustrating. Have actual transcript of representative promising credit never received. Please help!
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brett5355 Good day! Did the Xfinity Gateway reset help with your concern?
sports zone app error APPS-04223 when selecting watch
When I select "watch" I get error APPS-04223 and a message that says "Sorry this isn't working" and to try to access from the guide. It happens on all items listed in the sports zone app
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Seasonal Plan
Do I need to return any equipment with the plan. I want to use my Blink and I'm not sure what to return or not.
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Customer Service
Trying to watch programs on streaming services for which I pay a TON of money and having the ads show and freeze is not acceptable. This thread has been going on for a long time. Seriously, fix the issue ir I will take my monthly huge payment and wal
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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@user_vjjrak Thanks for adding a post. Our construction crews start burying lines in April. We can set an order for that timeframe. If there is no service, we can have a tech lay a temporary line so you're connected while the line is buried. Send us
Bury cable line
Hello. I recently had some plumbing work done that required me to pull my cable line e up from underground. Can I have Comcast come out and re-bury the line? Thanks
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... It keeps saying 400 bad request. You can often clear that error my deleting your browser's cache and cookies. See https://www.xfinity.com/search?q=cache+and+cookies. Or by logging in to the page with Private Browsing or Incognito mode.
I can't login to see my acct with the charges
How can I log in to see my charges? It keeps saying 400 bad request.
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user_5jhzpd, thanks so much for reaching out to Xfinity Support. I would be happy to assist you. Sounds like we need to run through some troubleshooting steps. Please send us a direct chat message with your full name and complete service addres
Video is corrupt
My video is intermittently corrupted for anywhere from a 2-3 seconds to upwards of 15 seconds. It eventually recovers. I thought at first it was wireless connection so I switched out to ethernet and disabled wireless but the problem still exists. I'm thinking now that my rented X1 box may be the iss
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The pole was installed last fall.
New Utility Pole
Hello, A new utility pole was installed by Eversource and the lines need to be switched over from the old pole at my address.
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My TV box needs to be replaced how do I can a replacement
tv box replacement
One of my TV boxes went bad and is dead. My Xfinity Store more than an hour away. Why can I not get a new one by mail and ship the faulty one back with a prepaid label? And since I rent this box, why should I have to pay anything to get a working one. I have chatted abou this but the information I g
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user_mrvp1o Hi there! Thanks for using our Forums and for taking the time to contact us. We are sorry for your recent experience and we are here to see if we can turn this around. Please send us a DM so we can work together. To send a "direct messag
Customer service
I canceled my service today because I had trouble connecting to my 2nd tv with new modem.Chatted with ai and no results. Asked for service technician and had to pay $5 to talk. You make it so difficult and to charge to talk with someone is ridiculous.
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user_qo25kx, thanks so much for reaching out to Xfinity Support. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at th
Peacock Subscription
I received my peacock subscription through the membership program by being a diamond member. I redeemed the offer a few years ago and it was working until recently when I moved and received a new modem from Xfinity. On peacock it now says I have no subscription and there has been no solution for abo
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Bury cable line
Hello. I recently had some plumbing work done that required me to pull my cable line e up from underground. Can I have Comcast come out and re-bury the line? Thanks
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Customer Service
RF Interference and DDOS attacks
I am a victim of targeted RF interference and DDoS attacks. I have an active FCC case and need a specialist to review my T3/T4 event logs from March 21-22. I'm getting the run around with CSA and the Internet department. Each of them keeps sending me back to the other. I just need a confirmation ema
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Your Home Network
Deactivate my Peacock Subscription as soon as possible. It is not something I need or want! [Edited: "Personal Information"]
Peacock Subscription
I received my peacock subscription through the membership program by being a diamond member. I redeemed the offer a few years ago and it was working until recently when I moved and received a new modem from Xfinity. On peacock it now says I have no subscription and there has been no solution for abo
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Eric
How is Xfinity responding to the ban on modem’s manufactured outside of the United States? I do not own my gateway, I pay you monthly for that. Do you have equipment manufactured in the United States that you could switch out my gateway if it’s not manufactured in the United States? Does this also a
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Your Home Network
@user_j9qow6 Thank you for making us aware of this damaged pedestal. I would be more than happy to help get this box repaired. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper ic
Damaged Comcast Box Near Commercial Building
Hello. There is a damaged comcast box between edited . It appears to have been hit by a vehicle.
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I get calls from the same number, MULTIPLE TIMES A DAY, every single day now for over a week. No one is ever on the other end and when I let it just go to voicemail, they never leave a message. I give up.
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Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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