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Hi there, @user_6the8u. Thanks for reaching out to us here on the Community Form and sorry to hear about the line and service issue. We can help get someone set up to come out and assist. Please send a direct message to us including your full name a
Downed line
The cable line that goes from the house to the street is down. It’s still attached to my house, but the end is attaching to the wires in the street is down and laying in my driveway. I have no Internet or cable Please advise
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Downed line
The cable line that goes from the house to the street is down. It’s still attached to my house, but the end is attaching to the wires in the street is down and laying in my driveway. I have no Internet or cable Please advise
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Customer Service
ARRIS SURFboard S34 stuck at low upload speeds? Check your device registration — not your plan
If you're running an ARRIS SURFboard S34 and your upload is far below what your plan states, read this before anyone talks you into a plan change. I just spent four days on it, and the cause wasn't my plan, my line, my router, or my modem — it was that Comcast's device database never registered my m
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Your Home Network
Xfinity Mobile number porting - customer service have no clue what they doing
I tried to port into Xfinity Mobile. I followed the process and initially, when I was trying to port my number or at least activate my account, I created an account on Xfinity Mobile and selected a plan. This was a BYOD, like bring your own device, and I tried to proceed with that process. For some
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Plan
Hello, @user_45rh70 this is not how we want our customers treated when they are experiencing service issues. I can collect more specific information to get this over to their local leadership and HR as well as troubleshoot your phone concerns. Could
Extremely bad customer service
I had a representative get very rude after I told her that I had the Xfinity mobile and the verizon and I received drop calls. She was snippy and rude. Said she thought I was pranking her. Told me I hope you feel better and then hung up on me. I told her I thought Xfinity employees were more profess
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My home network
Intermittent external IPv4 connectivity failure while LAN and sometimes IPv6 remain healthy. Description: I’m experiencing intermittent external IPv4 connectivity issues on my Xfinity connection. During the outages, my local gateway at 10.0.0.1 remains reachable, but external IPv4 connections to mul
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Your Home Network
Extremely bad customer service
I had a representative get very rude after I told her that I had the Xfinity mobile and the verizon and I received drop calls. She was snippy and rude. Said she thought I was pranking her. Told me I hope you feel better and then hung up on me. I told her I thought Xfinity employees were more profess
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Customer Service
Outages
we have been getting daily outages, several times a day, for the last week or so. Does it seem to end. Try to get a human to talk to, but could not get through all the automated responses. This is getting ridiculous.
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X1
Bill cost
Hello ! My xfinity bill seems really high. Can i do anything to lower it ? Thanks
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Billing
Hello @user_demoat18 Thanks for reaching out. Sorry to ESPN+ is having issues again. We'd be happy to escalate this again for you to see why it ended before the 1-year period. Please send us a direct message with your full name and service address.
cannot access ESPN Unlimited content
I followed instructions to click the Activate Now in the email offer for free ESPN unlimited. I went to the ESPN app and created and logged into MyDisney and then to the Xfinity login, both of which said Successful, but it doesn't allow access to content and continues to send me back to a window to
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Xfinity steals your money
Comcast Xfinity steals money from me every time the internet goes out… which if fairly often… and monthly in the form of low band width. I pay for faster bandwidth but consistently get maybe 2/3 the speed or less. Trying to reach a live person to get compensation? Good luck. They’ve managed to prote
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Your Home Network
Hello @user_l9wuer, thank you for your comment. Sorry to hear you are having issues with the transfer PIN. I have attached an article with steps to retrieve a transfer PIN. Have you had a chance to try the steps in the article?
Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo
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Greetings, @user_a1999e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these latency spikes. You have definitely come to the right place for assistanc
Intermittent multi-second latency spikes
I'm seeing intermittent multi-second latency spikes and failed connection attempts to external services, specifically on a hop inside Comcast's own network — not at my modem/router, and not at the destination server. This is NOT a general "my internet feels slow" complaint: I have traceroute/mtr dat
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@user_cm1ro9 Hello thank you for reaching out via our Xfinity Community Forums. I hope you are having an amazing adventure in Taiwan. I would be happy to review your account and see how I can help make changes as needed. To get started, please send m
Need assistance with cancellation abroad
Hello, I am currently out of the country and need an official representative to assist me with scheduling a service cancellation.
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Good morning @user_2z6zl8, and thanks for reaching out to us with your issue on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with your connection, but you have come to the right place for
High Ping - Sustained 200-260ms latency, not a bandwidth issue — need technician escalation
For the past 2 days I've had constant 200-260ms latency across all internet activity, most noticeable in online games. My speed tests are completely normal with no packet loss, and I'm on Ethernet so Wi-Fi isn't a factor — this is purely a latency problem, not bandwidth. I've done my own troubleshoo
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@user_6faecy Thanks for the update and letting us know a tech came out and the speeds improved. What speeds are you getting now? Can you tell us more about your setup? When you run your speed tests are you on Wi-Fi? Do you have additional devices co
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
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user_pwao4q Hello and thank you for reaching out via our Xfinity Community Forums. We'd be happy to take a look at your Xfinity Mobile account and see what options are available for reactivating your phone number. To better assist, could you let us
Reactivating Xfinity phone
I am reaching out to inquire what is the amount that is needed to reactivate it my Xfinity phone number [Edited: "Personal Information"]
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@user_p31ly5 Thank you for your comment on our community thread today. Have you had a chance to check out these steps here https://www.xfinity.com/support/articles/cancel-xfinity-mobile-service?
Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo
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How long will service be out
user_j6imka
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My cable service is out
Cable service has been out for over an hour and calls won't go through to the customer service numbers provided.
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