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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need a new data cable
I accidentally cut the data cord by the incoming feed box. I need a new one ASAP
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
5 symmetrical
I'm an existing Xfinity fiber customer with the XER10 and 2 Gbps symmetrical service. I'd like to know whether my existing fiber connection can support a higher residential speed tier, particularly 5 Gbps symmetrical. If not, could you open a Gigabit x10 serviceability request and determine whether
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
DOCSIS 4.0 Full Duplex (FDX) Service
I need an address-level DOCSIS 4.0 Full Duplex (FDX) serviceability verification, not a general internet speed troubleshooting response. My Xfinity account advertises 1 Gbps download and 1 Gbps upload. I recently replaced my XB7 with an XB10 DOCSIS 4.0 gateway, but both gateways deliver approximatel
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Bill increase
My promotional offer expired and I would like to renew it if possible. Thanks.
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Billing
In-game control loss, frequent T3 time out
I have been experiencing severe in-game control loss over the past 4-8 weeks or so (real-time multiplayer games). The only real issue is this real-time response - downloading and uploading do not seem to suffer. I have removed all coaxial splitters from the house, dropped in a 3ghz barrel connector,
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Your Home Network
user_ugutyt We can definitely help you figure out what's going on with your connection! Just to narrow things down, are you getting this error on every website you try to visit, or is it only happening with certain ones? Also, are other devices
Internet connection
Try to open a website. Get a message problem with your internet connection
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@user_63m04f "I know my Comcast bill included email - I'm watching to see if my monthly charge goes down - prices never seem to go down but in this case, it should." Like some other services Comcast has provided over the years, email has never bee
Comcast Migration to Yahoo has ruined my email
My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C
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user_q7hx6t good afternoon, it looks like we requested details from you in our ongoing Direct Message thread and never heard back a couple of days ago.
Billing issues
Title: Paramount+ Unauthorized Billing Loop – Need Corporate Escalation for Credit Body: Hello,I am writing to get help with an unauthorized Paramount+ subscription charge that is appearing directly on my monthly Xfinity bill.I did not authorize or sign up for this subscription. I have been caught i
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We could use ESPN+ last weekend with no problems. This weekend, there is an ENDLESS loop of re-directs telling us to sign in with xfinity (done), see subscription s (ESPN is active), go to ESPN and then it says we need a subscription and to pay up. I
ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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I've tried incognito and that did not work for me. Is there going to be any kind of compensation for missed rewards? I logged on when the gift card was redeemable still but was prevented by your system from claiming it ...
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Moved from Email forum
customer service
Could you guys possibly make it any more difficult to send you an email, seriously. Your Customer Service has always been terrible but really. I know here's no hope here and it's ridiculous that you block this in the first place but how do I get you to stop blocking me or how do I enable sending ema
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espn unlimited
I have an active subscription to ESPN Unlimited. I cannot access it. I can use the voice remote to get to ESPN, but when select an event I get a variety of error messages. i have communicated via chat as well as elevated level technical support to no avail. I would appreciate some help with this. Th
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Xfinity Stream Website
Diamond Peacock benefit CLAIMED, but no subscription or activation
I am an Xfinity Diamond member. Peacock Premium at no extra cost appears as CLAIMED twice in Membership, but the Subscription Hub for the same Xfinity account says “No subscriptions.” There is no Activate button, and StreamStore only offers paid packages. Peacock support said they corrected my Peaco
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Customer Service
Good Afternoon, @user_oh4749 . I’m sorry for the connectivity issues you experienced, especially with the excessive T3 timeouts lasting more than 10 minutes. Since a few days have passed, are you still seeing T3 timeouts, drops, or other connec
T3 Timeouts
What happened at roughly 9AM EST this AM near FreeHome Georgia with excessive T3 timeouts for over 10 minutes Any one else impacted by this?
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Returning smart watch
I received a "free" apple smartwatch which I planned to give to my daughter. But she doesn't need it. I am now past the two-week return period. I don't want to pay for a device that no one wants. Is there a way I can return this device so I don't continue to receive a monthly charge for something I'
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Devices
ok I did, no one is replying
The worst service ever received
Before you complain to me here, I am fully aware that this is the "compliments" section. I didnt post here by mistake. Take my complaint. My complaint is about repeated inaccurate and contradictory statements, unfulfilled promises, a delayed cancellation, and an unresolved technical issue. It is not
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@XfinityBenjaminM I called and then the agent and I threeway called the original owner . They said I would get an email a couple of days with the unlock code I did get an email but it was an email that said this ticket that was submitted for the cod
Device Unlock CHAOS
I really really dislike u guys. I want my device detached. never had an account. I am the legitimate owner of this phone. I have never had an account with Xfinity. When I called to request a device unlock, the support agent mistakenly linked my personal phone's IMEI to my roommate's unpaid account d
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Customer Retention
I reached out to Xfinity last week to get my bill lowered. I spoke to an agent who was offshore. I told her that I needed local sports. I specifically didn’t tell her the channel that I needed, so I guess that was my fault, but when I realized that I didn’t have the channel that I wanted, I then cha
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X1
Hi @user_0pq9x7,What settings were you wanting to adjust?
XfinityJustinM
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1 minute ago
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Updating Xfinity Gateway settings without the Xfinity app
I need to update my gateway settngs to accommodate OOMA telephone service. I need to do this without the Xfinity app.
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