Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (465.3K)
Any help would be much appreciated.
Ongoing unresolved issues
Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.
Question
Property Easement Letter
I am in need of a letter from Comcast/Xfinity granting permission to rebuild our deck like-for-like in place of the old deck. The existing deck encroaches onto a 10' utility easement by 24 inches. The city will not grant a building permit without a release of all easement holders. I have contacted C
Question
•
Getting Started
Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with our teams. Thank you for choosing Xfinity!
Excellent Customer Service
I want to let his supervisor(s) know that today I received probably the best customer service I have ever had in ANY venue. I phoned Xfinity this morning and got Sonny. He was so helpful and understanding. I am 87 years old and not particularly computer savvy, but he was patient with me, and explain
Question
user_8tqjq6, our expert, Again, is correct. Even though you may have signed up accidentally, we are a great resource to have. We are a part of the Corporate Team and can deal with a wide range of things from billing issues to sales, troubleshooting t
Delete Forum Membership
I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.
Question
@emshol You can review current promotions and plans your account is eligible for through our plan builder and at times have online exclusive offers. Our team can also help with covering your account options as well. If you need assistance please send
Re-Bundle
I have internet and mobile with Xfinity, and recently my discounts expired. How do I re-bundle my services to get the best price possible? I am unable to go in store at this moment.
Question
I have been a Comcast subscriber for 25 plus years, and it is my most expensive utility. If Scripps programing is not restored, specifically WPTV, our LOCAL NBC provider, I will cancel ALL services with Comcast by June 1st of 2026. It is absolutely o
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Change my number
How do I get my landline phone number changed
Question
•
Home Phone Service & Equipment
Re-Bundle
I have internet and mobile with Xfinity, and recently my discounts expired. How do I re-bundle my services to get the best price possible? I am unable to go in store at this moment.
Question
•
Billing
Move to Yahoo not working
I enter email address then "Enter Password" screen appears. I enter my password, circle spins, then nothing. Click login again & again circle spins and nothing.
Question
•
user_i5vmcr have you tried testing service while connected directly to the modem with an Ethernet cable? If you can provide more details about your experience, we can assist you further.
Unstable internet connection
For several weeks I have dealt with unstable internet. Seems nobody is interested in fixing it. Can you give me a response? I'm customer for many years but am considering changing providers. Erich [Edited: "Personal Information"]
Question
Xfinity does not care for their customers. [Edited: "All caps"]
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
@user_gh3yix Amen I'm lowering my package significantly or drop xfinity all together
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
I am leaving Xfinity as well.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
We the customers are not being heard Xfinity. WE WANT OUR CHANNELS BACK ASAP!
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
I totally agree. Xfinity needs to agree to EW Scripps demand so we csn get out channels back. Xfinity is the WORST TV PROVIDER EVER AND THE MOST EXPENSIVE. Xfinity fix this or you will LOSE ALL YOUR CUSTOMERS.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
@user_9lryjs Thanks for reaching out to us, we do apologize for any inconvenience you're having accessing your Xfinity e-mail through your third party provider. A “Temporarily blacklisted IP" notification in third-party apps (like Apple Mail,
XfinityOrlandoM
commented
2 minutes ago
to the conversation:
0
0
Temporarily blacklisted IP
I can read and send email thru xfinity web mail, but when I try to read email thru a third party (Mac Mail) I receive the notification Temporarily blacklisted IP I have several other emails in Mac Mail, although their domains are paid domains/Gmail/Yahoo etc with no issue. How do I get my IP address
Question