Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (462.4K)
Stream gives error message when I try to download recordings to my phone
When using Stream to download recordings to my phone, sometimes it works. At other times, it stops saying it has encountered an error and to try again later. When I try again, it stops earlier in the process and gives the same message. This has happened three times on different episodes of the same
Question
•
Xfinity Stream Website
Considering you cannot reach a live representative, worst customer service, ever!
When I moved two months ago, I updated my address and for some reason my Wi-Fi is now compromised? I just moved a few apartment buildings down and thought my service was transferred because my Wi-Fi worked when we set it up. Come to find out the representative never entered the new apartment number
Question
•
Customer Service
We have tried everything listed here plus triple checking TV settings. Closed captions will NOT turn off on the Peacock app. Tremendously frustrating. The streaming live is just not living up to expectations with no local channels and irritating glit
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
gigabit x10
I am looking to get gigabit x10 for my house and would like a site survey
Question
•
Customer Service
Reinstatement
Please 🙏 im asking for reinstatement on my xfinity account. I will not use profanity again
Question
•
Customer Service
I cannot believe the largest cable and internet provider would risk losing so many customers over this issue rather than eat the extra cost they’re disputing for customer retention. I am giving it five more days then I will be dropping my cable servi
Scripps Channels Must Be Available
It is unacceptable to not have Scripps Channels like WPTV. How does Xfinity expect to retain existing customers without WPTV for NBC and attract new customers. Since March 31st my access to WPTV is not working. I am not a happy customer because of this.
Question
Internet too slow
I want to know why my internet is too slow after upgraded modem and got a promotion higher speed as before I had
Question
•
Your Home Network
Services like security, billing and other features have disappeared from my Xfinity app
A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m
Question
•
Xfinity App
Good evening @TCBra, and thank you for taking the time to reach out on our Community Forums, we appreciate it. Currently, you’re unable to permanently delete purchased movies or TV shows from your Xfinity Stream account or app, as purchased con
Delete old purchases
How do I delete old unwanted tv episodes from iPhone xfinity streaming app purchases?
Question
Hey @user_8zg5xz, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the transfer of service and verify the addresses. Please send a direct message by clicking the chat icon in the up
Service Transfer
Hello. I am trying to transfer service as I am moving on 5/6/2026. Every time I attempt to transfer, the address (when prompted to confirm) shows the incorrect address. I have spoken to customer support twice and neither time it appears that they have been able to assist me (though I did sign a coup
Question
Service Transfer
Hello. I am trying to transfer service as I am moving on 5/6/2026. Every time I attempt to transfer, the address (when prompted to confirm) shows the incorrect address. I have spoken to customer support twice and neither time it appears that they have been able to assist me (though I did sign a coup
Question
•
Customer Service
U all need to put back CBS.This is ridiculous the price we already pay.And u two babies ( xfinty and scripps) need to come to a important decision. People r going to be dropping xfinty. Me too.stop being money hungry scripps..And grow up! #moneyisthe
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
Question
Upload speed
I switched my cable modem from Netgear CM1000 to CM3000 today. I noticed that my upload speed did not significantly increase & was still capped at 30 mbps under Xfinity 1G plan. Is there anything I can do to boost my upload speed?
Question
•
Your Home Network
Bring back my NBC / WPTV Programming PLEASE
Please return my NBC / WPTV programming. I watch Kelly and Mark, my talk shows, soaps and Jimmy Fallon. What’s going on?
Question
•
Channels and Programming
Xfinity edited my posted comment—specifically the part where I questioned whether this move was politically motivated. That decision only makes it feel like it is.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
Help
Hi I have to send xfinity device to the office so I need a copy from the office
Question
•
Devices and Equipment
Like other users, I am also extremely upset with the fact that the Xfinity app does not show the transferred service, and I kept seeing a closed account, but my account was still open, and I paid for it every month!
user_2nyqmo
commented
1 hour ago
to the conversation:
0
0
Considering you cannot reach a live representative, worst customer service, ever!
When I moved two months ago, I updated my address and for some reason my Wi-Fi is now compromised? I just moved a few apartment buildings down and thought my service was transferred because my Wi-Fi worked when we set it up. Come to find out the representative never entered the new apartment number
Question