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user_hfoz5b, Thanks for your paitence. I would like to check on that gift card for you. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right pag
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
All day of no internet and now heading into the night
To have an outage go on this long is UNACCEPTABLE. YOOU ARE PUTTING MY WORK GROM HOME JOB IN JEOPARDY!!!!! I feel betrayed by you. We will start looking at other providers- I can’t have you turn my life upside down!!
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Xfinity rewards now loads for me (first time in 5 hours) but today’s giveaways ($10 Dunkin’ card and Beetlejuice movie) are all gone.
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
Question
@user_jbx30q If this is a new service installation / new move-in, the other end of the line has probably been disconnected from the Comcast feed. It's quite typical. You likely need that tech out to reconnect your premises to the active Comcast fee
Activation issue
I am trying to install my xfinity but it is blinking orange instead of white and won’t connect.
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Please describe the nature of your issue in detail right here, but be sure to exclude any personal information, and a representative will reply to you here shortly.
us based support
If i could boycott comcast, i would. your offshore agents are the worst. they speak english but, don't understand ANYTHING other than the most basic questions that appear on their scripts. hearing them repeat the same thing over and over again, while not helping is absurd. COMCAST HAD A NET INCOME O
Question
Hello there, in that ticket do you remember the reason for the close?
Relocating a pedestal
I need to have this pedestal relocated. I have tried to open tickets but they keep closing them.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why my bill went up almost $100 per month
My bill in August was $222.01 and September it was increased to $312.76, I am wondering why! if this is what my bill is going to be I’m going to change my service to another one that is a more reasonable price!
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Cancel Voice
We are no longer using a home phone, and I see no place on my account online to cancel this service. Is there a way to do this without calling customer service?
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Home Phone Service & Equipment
Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?
I unplug my modem now no sevic
I unplugged my modem,the when I plug it back in I have no service . They want me to set up an appointment. But I know there is a way for you to look into my set up reset it or see what's going on. Can you please help me.
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New house - low hanging old cable wire removed
Hello, I bought a house that has a very low cable wire hanging very low across a street connected to my house. It wraps all of the way around my home and would like it removed. It’s a safety hazard for big trucks driving by. We will not need service, just want to cable line removed from my house bac
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Customer-owned equipment enablement, please?
I upgraded to a 2 gig plan (part of a bulk account with my complex), but I'm being forced to upgrade to a different model gateway. Unfortunately, the only gateway that will actually work for my needs (bridge mode-capable, 2+ multi-gig ports) is the XB10 that I strongly suspect they won't give me. I
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Urgent Reconnection Help: Internet Essentials Account Disconnected by Mistake
Hello,I am an Internet Essentials customer and I need urgent help getting my service reconnected. My internet was suddenly disconnected because someone apparently placed a disconnect order on my account by mistake.My account is fully paid up to date, and all of my payments are current. I did not req
Question
@XfinityGabriel Hello, I followed the steps, but it already states that the accounts are linked. But my Xfinity Stream app ONLY shows movies from my current account. The movies from the old account are missing. I need to have a
Move digital movie purchases from old account & combine with new account.
Hello, I reactivated new service (at the same address), but in doing so, I've lost all the movies that I purchased on the old account after purchasing movies on my new account. Can you please combine the digital movies from my old account and add them to my current account? It has been less than 60
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Executive escalation requested: Missing device credits and disputed plan-change explanation
I saw instructions stating that I should contact Xfinity Support through direct message, but I cannot see the Direct Messaging icon on my account. Please explain how I can contact your team privately. I am requesting escalation to Xfinity Mobile Executive Resolutions regarding missing device promoti
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Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Upgrading the gateway for free
If I am on an essential plan, do i have to pay any additional costs for upgrading my gateway for free? And what gateway would i get if i upgrade for free?
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Written approval for easement use
I am reaching out to request written approval to install a 10’ x 10’ storage shed within an existing 10-foot easement on my residential property
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected
"An Xfinity manager came to my property in Woodburn, OR in May 2026, inspected my shallowly buried coax (1 inch deep under gravel/flower beds), and explicitly confirmed it required a complete drop-bury correction. I was promised a 6-week turnaround and never heard back. I called customer service tod
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Shouldn't have to go through all those steps to simply be able to fast forward or resume. And, would you have go through some ridiculous multi step process every day in order to advance during a streaming program? I record CNBC's Fast Money and Mad M
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Pay my bill
Need to pay my bill Oct 24
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