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On my system, on Auto, Andy Griffith on Sundance is output as 5.1, but only with the Left, Center and Right speakers active, Currently, cartoons on MeTv are output as Left and Right only, as is Music Choice, same as @BIslander describes. But o
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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user_JEM, I copied the details below directly from the document I emailed to you. Are you not seeing the details below provided on your end; Discount eligibility The APPD is only available for customers who: Enroll with a stored
Escalation ticket closed without contact – autopay discount removed after cancelling Voice
Yesterday I contacted Xfinity regarding the removal of my $10 Automatic Payments and Paperless Billing Discount after I cancelled Xfinity Voice. I specifically requested escalation to a supervisor. I was told that no supervisor was available and that I would receive a supervisor callback within 24 h
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AMEN! Took the words out of my mouth
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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Apple and Xifinity cable
Just paid $900 through Apple gift cards and then $150/month for 3 years for cable. Is this legit or should I go to my xfinity store for a refund?
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Billing
Issue appears to be fixed; our router rebooted on Wednesday afternoon and after that , we are able to view NBC with no problems, thanks for your help!
I am getting frozen screens,pixellation ,mainly on NBC
happening on multiple TVs simultaneously; rebooting router, deleting reloading app no help. Looking through entries, it looks like this problem is fairly widespread. Is there a fix , seems like a network congestion issue.
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ATLHomeUser+ Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Click “Sign In” if necessary. - Click th
Repeated Service Interruptions: Request for Review and Additional Credit
Hello, I’m requesting review of a recurring Xfinity service reliability issue in my area. In less than 2 months, since August 3, I have had 14 service interruptions on: 8/3, 8/8, 8/10, 8/14, 8/16, 8/17, 8/18, 8/27, 9/1, 9/5, 9/6, 9/12, 9/19, and 9/26. I have retained Xfinity’s notifications document
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Thank you @BIslander , we have added this information for you. Once we get an update we will be happy to share.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
@user_th67kw We do apologize for any inconvenience. You can review your last 12 months of detailed billing statements to see what changes have occurred. This link has great information on how to view those billing statements https://www.xfinity.com/
Bill issue
Why did my bill go up $20.00 in a month????? No warning!!!! Just billed for $100.00 from $80.00!!!!! What the heck????? This is just not acceptable!!! I was with Verizon for 25 years!!!! Switched to you and …. No warning and the bill increases $20.00 a month!!!! I’m on a fixed income. CRAZY!!!! Can
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Response with excuse. Regular month, no outstanding debt… you have only increased my bill. No warning, just increased. Looking back to Verizon.
Bill issue
Why did my bill go up $20.00 in a month????? No warning!!!! Just billed for $100.00 from $80.00!!!!! What the heck????? This is just not acceptable!!! I was with Verizon for 25 years!!!! Switched to you and …. No warning and the bill increases $20.00 a month!!!! I’m on a fixed income. CRAZY!!!! Can
Question
Thank you for responding. I reviewed the Automatic Payments and Paperless Billing Discount policy you emailed to me. The policy you sent does not state what you have stated in your response. The policy states that to receive the $10 discount, a custo
Escalation ticket closed without contact – autopay discount removed after cancelling Voice
Yesterday I contacted Xfinity regarding the removal of my $10 Automatic Payments and Paperless Billing Discount after I cancelled Xfinity Voice. I specifically requested escalation to a supervisor. I was told that no supervisor was available and that I would receive a supervisor callback within 24 h
Question
connetion issue
Hi, I just moved into a new apartment, and there is already a Wi-Fi router installed in the unit. I found the Wi-Fi name and password and was able to connect to the network, but it shows “No Internet Connection.” Could you please let me know if I need to activate service with Xfinity for this router
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Your Home Network
user_2rjfgk, Thank you for taking the time to share those details. I can definitely understand how frustrating it would be to have issues while gaming, especially when things were working much better before. From what you've described, it sounds lik
Internet on Playstation
Never had to many problems with the playstation, but now super low uploads and downloads speed and get kicked off, the update device was installed on pole this summer and got new internet box and offender things are worse.
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App works on iPad and mobile cell phone and network channels work. Tv streaming app network channels, like abc, nbc on fire stick do not work any longer. In addition, other channels like Nickeleon and others are no longer there
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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Repeated Service Interruptions: Request for Review and Additional Credit
Hello, I’m requesting review of a recurring Xfinity service reliability issue in my area. In less than 2 months, since August 3, I have had 14 service interruptions on: 8/3, 8/8, 8/10, 8/14, 8/16, 8/17, 8/18, 8/27, 9/1, 9/5, 9/6, 9/12, 9/19, and 9/26. I have retained Xfinity’s notifications document
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Billing
Thanks @user_x1npns @XfinityJustinM Please add these comments to the engineering team report. That list matches what my Xi6 outputs, too. I would add that on Auto, everything is Dolby MAT, not standard MultiCh In 5.1 PCM. Music Ch
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
user_845rk6 Hello! Thank you for reaching out. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Mes
Slow upload speed
I'm paying for 300 mbps upload, but only getting 25. Download speed is very fast, around 1,200. When I power-down the router and reboot it, the upload speed jumps up to 250, but only for a day or so, then drops back to 25. Do I need to upgrade to the new Xfinity router?
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Use of different remotes
I have the standard black remote. My friend gave me her white remotes from Comcast. Can I use the white one safely and not mess up anything on my Tv
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Channels and Programming
Update:Service was restored 2 weeks after it initially went out. The only reason it was even restored was because my neighbor got a new modem , so xfinity scheduled a tech to come out and install him a new line. Luckily the tech knew what he was doin
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Entire 4-unit building has been without Xfinity since August 29 - shared infrastructure issue
My entire 4-unit apartment building has been without Xfinity Internet since August 29, 2026, and we still have no service as of September 4. I have spoken with my neighbors, and the other units in the building are also completely without Xfinity Internet. They have independently contacted Xfinity an
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