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jazr013 We've continued to investigate this, and we can confirm that our Engineers are working on a known issue where notifications are not coming into the Xfinity App as it relates to cameras. We'll let them know it also seems to be impacting all no
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Bill
My payment was $45 before, raizaed to $55. Now it's $65 Why??? Pls kindly reverse it. Thanks 🙏
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Billing
Canceling
I have been trying to cancel my internet for a week and I've been told twice it was canceled and id receive a confirmation email. I have yet to recieve the email and I was charged still. Getting super frustrated
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Your Home Network
Cell Phone Service Keeps Randomly Dropping Out
For about a month and a half my Xfinity Mobile cell service keeps dropping out randomly in the Philadelphia area. I've missed several important phone calls and have gone hours on end at times without being able to call or text anybody. My phone is a Samsung Galaxy S24 Ultra. What's going on here?
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Network
Yes, there is an issue. It’s the only thing you see when pulling into my driveway, is too tall and random to disguise by literally anything and my yard maintenance will be hindered. I have an elderly man on a riding mower (my dad) cut the grass and h
Large box installed in my front yard without consent
Crews have been installing underground conduit along my street for several weeks. To my absolute horror, I came home from work today to find a massive, unsightly, obtrusive box in my front yard as tall as I am! No other lot seems to have this monstrosity. I was never informed that this was going to
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Hello Gabriel I tried all these, no fix. The Xfinity App and Authenticator do receive App notifications
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Reward movies claimed but not showing up
The movies I'm claiming on my Xfinity Rewards now going by membership Rewards are not showing up in my account at all not but are they are showing up in my claimed Rewards. Here's the name of the movies that I'm missing but I claimed them even told me enjoy my movie. 1) Sex and the City 2) Melissa M
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Customer Service
I did try restarting it by unplugging it as well. I purchased a new coaxial cable off amazon last weekend to check that and no change from the cable provided. Connection feels finger tight on both ends. Everything looked normal when installing the ne
Intermittent lag/high packet loss
I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working f
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TheLadyDragonn Thanks for sharing those results. I know you mentioned using the Xfinity App to troubleshoot and reboot the modem. But have you tried to manually reboot it as well? Did you check the coaxial connection on both ends to make sure it's ti
Intermittent lag/high packet loss
I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working f
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Help with my streaming service
I have streaming apps that I cannot get into. I added Hulu with Disney and I already have Apple Netflix and Peacock. Can you please have a technician come out
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Xfinity Stream Website
Easement abandonment letter
I am now working with the city of Los Altos CA to remove an unused PUE/WCE easement on the back side of my property. I have a letter from Comcast from a few years ago. However the city wants a recent letter. Could you please provide an updated letter?
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Customer Service
Good evening, @user_kvfxg9! I understand it can be frustrating to have the connection drop on the VPN. We appreciate that you tried the steps that were provided in this thread. 1. Are you using an Xfinity modem? 2. Are you WiFi bands separate
VPN Disconnecting
Hello, My VPN disconnects during uploads when connected via WiFi on my Xfinity XB7 router. Key findings: Issue occurs ONLY on XB7 WiFi (both 2.4GHz and 5GHz) Wired connection works fine Using a Netgear extender as AP works fine Other coworkers with Xfinity XB7 and XB8 routers report same issue, thou
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Quick correction on plan tier before I share the rest — I’m subscribed to Gigabit X2 (2,000 Mbps down / 200 Mbps up), not the standard Gigabit. The percentages in my earlier post understated the under-delivery. Updated numbers below. Understood on th
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technician Body: Service plan: Gigabit Extra (~941/43 Mbps) Modem: Arris Surfboard S33v2 (DOCSIS 3.1), firmware TB01.03
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Message sent. Thanks
Unable to see or download billing for last cycle
I am unable to view or download my Xfinity mobile bill for last cycle that ended on April 25th 2026. I have spent hours on calls and chat and even visited the store but no one can provide the bill. One agent said he can see it in other system but when he email, I am not receiving it. How the heck is
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This may be the end of Xfinity for me. This is a shame. I really like Xfinity.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Greetings, @user_fdfgxd! Thanks for taking the time out of your day to reach out about the error you see when trying to watch Crunch Roll. I am sorry to hear the new TV box did not resolve the problem. I checked and do not see that our engineers are
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Thanks for confirming! I would be happy to see if we can help with getting you the billing statement copy. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click
Unable to see or download billing for last cycle
I am unable to view or download my Xfinity mobile bill for last cycle that ended on April 25th 2026. I have spent hours on calls and chat and even visited the store but no one can provide the bill. One agent said he can see it in other system but when he email, I am not receiving it. How the heck is
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user_eye4je, Thank you for reaching out and creating a new post. I see you are working to remove an easement, and you need an updated letter. For this, we'll need to get in touch with our local teams. I'll need to bring you into a private conver
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Easement abandonment letter
I am now working with the city of Los Altos CA to remove an unused PUE/WCE easement on the back side of my property. I have a letter from Comcast from a few years ago. However the city wants a recent letter. Could you please provide an updated letter?
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