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I actually was commenting back and forth with someone through Facebook Messenger and they couldn't give any answers. And they saw that it was supposed to be done at 5:30 yesterday and yet now I've got issues again today. So I just did what you said t
Live Person
Why can't I speak with a live person?? I think it's a joke that you're stuck speaking with an AI agent when you call and when you try to do a chat. I've been with Xfinity for many years now, and I've never dealt with the mess I've dealt with the past 2 weeks. I realize they're doing updates but to n
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1000/1000 Xfinity XB10 bridge mode - Speedtest 1050 down / 40 up
I have the 1Gig symetrical plan with XB10 gateway (bridge mode) and my own router and switch for my LAN. I onlny get ~40Mbps up. Sometimes it goes to ~600 MBps then drops down below 50 with no change by me. I went to Xfinity store to swap my gateway with no change. I asked tech support to send my ga
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Your Home Network
I have an issue getting in touch with a live supervisor in the mobile department for contract reinstatement!
I have experienced job loss; I am now able to pay my phone bill. My contract for my iPhone experienced a forced buyout. I was told it was sent to collections they transferred me to collections with a number. The number is invalid and my account is not in collections. I called back numerous times and
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Plan
Closed Account - Billed Incorrectly
I closed my account on the 5th of August, but I was charged the full month instead of it being pro-rated. Please help.
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Billing
Howdy user_uxdcot. If the person that is reaching out has the Call Block feature turned on, they need to hit *82 when they lift the handset and dial to you. That unblocking only applies to the specific call they are currently dialing. The permanent p
Cannot access voice settings
Cannot access voice settings. Landline caller is blocked. Need unblocked.
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Hi there @user_hn7g9o Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Cli
returned equipment, have receipt, was charged $150
This may be confusing because I'm logging into my Xfinity account in Florida, but my question is for my closed Xfinity account from Palo Alto, CA. I closed that account back in June 2026. I returned the equipment and was still charged $150. I can send you a copy of the receipt and the cc charge. Can
Question
@user_4l6tle This is great news! Thanks so much for letting us know the tech came and has resolved your issues. Is it ok for us to close this case for you?
Home router modem synch and reboot reconnection issues
I'm having an ongoing cable modem connectivity issue and probably need a technician visit to inspect the line/plant serving my address. Summary: My modem at times repeatedly fails to complete DOCSIS registration and cycles through partial-service states when I perform a modem reboot. In addition, I
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Great, thanks for the information
$40 per month 5 years guaranteed
Hi, I need help with a billing correction. I signed up for a plan that is guaranteed at $40 per month for 5 years, but my upcoming bill is showing $50. Since this is a 5‑year guaranteed rate, the price should not change. Please correct my account so the monthly charge reflects the guaranteed $40 rat
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@user_12p03r Great question. The credit card or debit card can be used for automatic payments, but you don't get the $10 discount. To get the $10 discount to make the monthly bill $40, you have to sign up with your checking account. If
$40 per month 5 years guaranteed
Hi, I need help with a billing correction. I signed up for a plan that is guaranteed at $40 per month for 5 years, but my upcoming bill is showing $50. Since this is a 5‑year guaranteed rate, the price should not change. Please correct my account so the monthly charge reflects the guaranteed $40 rat
Question
@user_e2gmw6 We do not have access to any rollout plans or timeframes on specific infrastructure improvements. Are you seeing service interruptions frequently through the Xfinity app/support page or when you're noticing the connection issue its only
Network Enhancement
My internet service has been out going on three weeks now and I work from home, and this has been terribly frustrating and stressful, can you please tell me when is this enhancement is set to end?
Question
user_n59oxd, thank you for reaching out through Xfinity Forums. You should be able to set up autopay with your bank account and routing number. Here is a link that will walk you through it. https://www.xfinity.com/support/articles/setting-
EFT Processor Decline
Cannot pay my bill. I have it set for automatic payment with my bank information so i can get $10 off my bill. This worked the first month, now it isn't working and I get an error saying EFT Processor Decline. I contacted my bank and they said they never recieved a charge for this month, so its some
Question
Are you trying to get a new phone and a cell plan? If so, that's why a state issued ID is required. It's to prevent fraud or to process certain transactions. Nobody here can make an exception for you. Your option is to purchase a phone and a prepaid
My identity cannot be verified because I have a foreign passport
Dear Xfinity Customer Relations Team, I am submitting a formal complaint regarding my experience attempting to complete an Xfinity Mobile order as an existing customer. I am deeply disappointed by the lack of assistance, flexibility, and meaningful resolution offered to me despite my established rel
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Hi there @user_ii20t4 once we get your account verified, we would be happy to review your account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Di
Student Internet Discount Expired
I verified my student status through SheerID, but because I am an existing customer whose promo expired, the website removed the discount at checkout. Can an employee help me transition my account?
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@user_ucg3ny That person you spoke with is correct. Both our internet essentials and introductory offers require either 90 days without service or a transfer of service to qualify for those. But if you are interested in a cheaper alternative
Being Eligible for Internet Essentials
I don't quite understand the xfinity pricing models for internet only service. I am a low income xfinity customer on snap, energy and house assistance. I work temporary employment with varying income so I keep my expense as low as possible. This year my internet only plan went from $35 to $55 and no
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returned equipment, have receipt, was charged $150
This may be confusing because I'm logging into my Xfinity account in Florida, but my question is for my closed Xfinity account from Palo Alto, CA. I closed that account back in June 2026. I returned the equipment and was still charged $150. I can send you a copy of the receipt and the cc charge. Can
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Customer Service
A common way a direct message may not get to our team is if you are sending it to a specific agent in the "to" line. You want to make sure you direct your message to "xfinity Support" and not a specific user. That will filter your direct message to o
xfinity store feedback for Lowell MA
Hello I was in the Lowell MA store today. Your seating is TERRIBLE for a person with hips issues such as myself. Either TOO low which can dislocate my hips or bar stools which are TOO tall! How about a few normal height seating for us "old geezers"
Question
user_d9e3wl Hello there! Thank you for reaching out and creating a post for help with the phone showing up on the TV. I'm sorry to read that the service is not working for us. Please correct me if I am wrong, but this is regarding your home phone cal
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Tv and phone
Phone does not show up on my tv?
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