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Hello, @user_y2c5dr! Thank you for reaching out with these concerns. Our team would love to take a closer look and help in any way that we can, even if that simply means escalating this on your behalf. Could you please send our team a direct message
Credit
I have been with Xfinity for a year. At this time I am very frustrated with Xfinity. For the past two weeks I have been trying to purchase a new phone. I went to the store three times and each time I have been told I would have to pay the full price to get the phone due to them having my credit limi
Question
Happening now no volume on 4 TV’s. Comcast needs to fix with Tennis Channel ASAP! Pay too much for cable not to have volume.
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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Done................
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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Apparently I need the same. I just spent am hour and a half in a chat that also went in circles. I was told that I would have to wait an hour and the offer would then be available. It's been more than an hour and you guessed it, nothing.
Peacock Premium Subscription
Hi Support, I am a 10+ year Diamond Rewards member trying to activate my Peacock Premium benefit. I am stuck in an endless loop at ://xfinity.com. The page tells me I have a subscription that needs to be activated, but clicking the link just refreshes the page and goes in circles. I need an official
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Hello @user_7xuu61, thanks for taking the time to post on our Xfinity Community Forums page, and special thanks to @EG for getting the post moved for greater exposure. I'd like to do everything I can to help with the website issues. First, if you hav
Account Error - "Something unexpected happened" on every page
I can log in successfully, but every single page shows the error "Something unexpected happened". I cannot access my bill or account information. Please help.
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No audio on tennis channel. Second tv has audio. Tried changing audio to stereo. Did not work.
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
Question
Concern moved here to the Billing help section.
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
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Thank you for reaching out and for being a loyal Xfinity customer over the years, @user_exfpvn . We appreciate the opportunity to review your account and see what options may be available before your current promotion expires. Please send us a DM wit
Need help with loyalty pricing for 1 Gig Internet
I’ve been an Xfinity customer for several years, including at my previous address before moving to my current service address in 2023. I currently have 1 Gig Internet and Xfinity Home Security. My current 1 Gig promotional rate expires September 22, 2026. I’d like to stay with Xfinity, but I’m looki
Question
Hello, @tbrother! We're sorry to hear about this damage you're reporting, and our team would love to get a ticket submitted on your behalf for this. Could you please send our team a direct message to continue? How to send us a direct message:
Property Damage Claim - Damaged Sewer Line
I need to file a property damage claim. An underground Comcast conduit bored across my sewer lateral and damaged it. I have also sent an email with details to [Edited: "Personal Information"]
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unsubscribe
If u unsubscribe some one from the account but in their phone they still on would they automatically be log out or they would stay seeing the cameras
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Credit
I have been with Xfinity for a year. At this time I am very frustrated with Xfinity. For the past two weeks I have been trying to purchase a new phone. I went to the store three times and each time I have been told I would have to pay the full price to get the phone due to them having my credit limi
Question
user_42xs2w I can understand how frustrating it can be when things are not working properly, especially when you rely on them if you work remotely or just for home needs. Since your comment was from a few days ago, have you noticed any further interr
Consistent outages - not good enough
What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today
Question
Hello @blueyslori58, and thank you for reaching out on our Xfinity Community forums to express your concerns. Have you managed to correct the issues with your favorites list, or are you still in need of assistance? Please let us know.
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
Question
rickhalv Hello, are you still having service issues?
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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I have been seeing an increase in data usage over the past few months also. If anything we have been using less in an attempt to keep from going over. Our password was changed and we have taken every step to prevent this spike. We do not stream nor d
data usage spike
I’m posting here because I’m really frustrated and wondering if anyone else has dealt with something similar. Starting in April, our Xfinity data usage suddenly spiked out of nowhere. Our household normally uses around 500GB a month, but in April Xfinity reported 3345GB of total usage, with 2116GB c
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Horrible business practices.
Garbage company that lies to their customers and disconnects the call when they realize they've been caught. Do not ever use this company.
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Customer Service
Perfect, we are looking forward to chatting with you in the DM!
Connection drops T3 and T4 timeouts
Hello, Since the start of August I have had many service issues with my Xfinity internet. I own my own cable modem. The modem upstream power looks like its maxed out almost and that is when the connection drops as I see in the modem logs T3 and T4 timeouts. Issue: Internet connection T3 timeouts and
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I’ve been having the same issue for three weeks
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need help with loyalty pricing for 1 Gig Internet
I’ve been an Xfinity customer for several years, including at my previous address before moving to my current service address in 2023. I currently have 1 Gig Internet and Xfinity Home Security. My current 1 Gig promotional rate expires September 22, 2026. I’d like to stay with Xfinity, but I’m looki
Question
@user_gwb993 Thanks for sharing your experience to the forum. Having a promotion apply when you expect it is important. I've been there before and it is vital. Refunds for charges such as activation fees need to be processed within 120 days, after th
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Free promotion never applied
I got an internet plan with Xfinity one year ago. At that time, they had a promotion for a mobile line at 0$/month for one year. Because of that, I transferred my mobile phone number. When doing that, the eSIM had issues during activation, and I asked for support from an Xfinity assistant. It took m
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