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Good question, @user_tq8so6. Typically, the service should not activate until you activate your equipment, but I have seen our services start in some areas once the requested start date has passed. We'll need to take a closer look at your account to

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Internet bills

Hi, I receieved my Xfinity Wifi Gateway, in the mail, last week. However I decided I will do the setup next month, around mid Oct. Does that mean I am paying less money for the month of September?

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user_vcjjkx Hello! Thank you for reaching out. Can you elaborate on what issue you're having? We'll be happy to help in any way we can.  

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Comcast agent lied about creating a ticket

A representative lied and told me they created a ticket so they could drop off the conversation. I have screenshots of the live chat as well as another chat telling me the ticket doesn’t exist. Someone help!?

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Good morning @user_31ivmu, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond. I am sorry to hear about the issues with the service, as someone that works from home I know how important

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Direct message

A tech was working on the pole installing a new line to the house next door. I think he boggled something up with my connection because when he finished and left , I noticed my internet had gone down. I troubleshoot the connection and gateway and XA indicates the issue is not the gateway and that th

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I did a DM and got 0 responses. How long does it take? And I went to the website and priced out my setup as a new customer and it was way below the stated rate. Way BELOW. WHAT GIVES?

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Xfinity Runaround

Here's the situation… I was on a chat at 2:30 on a Thursday afternoon about something totally different and it was offered the opportunity to quote lower my bill". I said sure, explore the options, but I do not want to have any loss of service or entertainment options. The representative assured me

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Unlocking issues?!

Alright so im hoping that someone here can help me figure out what xfinitys issues are with my phone. I have the Samsung Galazy Z Fold 7, I brought my device through the BYOD option. So its NEVER BEEN ON DEVICE PAYMENT PLANS. EVER. I purchased directly FROM Samsung.com UNLOCKED. Well, once an insura

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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14 minutes ago

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Internet bills

Hi, I receieved my Xfinity Wifi Gateway, in the mail, last week. However I decided I will do the setup next month, around mid Oct. Does that mean I am paying less money for the month of September?

Question

Hi there and welcome to Comcast @nemo0806. Thank you so much for reaching out to us regarding your XB10 modem. You are in the right place and we are happy to assist you today. Lets take a look at your account and see what we can do for you regarding

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Functional provisioned XB10 replaced with XB8 during tap troubleshooting — requesting restoration

Xfinity originally supplied and activated an XB10 for my account. During a September 10 visit for latency and upload issues, the technician replaced it with an XB8 as a troubleshooting step. According to the technician, the underlying problem was a filter at the shared tap, not a faulty gateway. But

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@wroms Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question

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Automatic payment was $100 over.

New customer. Self install. Bill is $40/mo and is noted at that $40 but my automatic payment was $140. Really confused as to where this additional $100 charge is coming from with zero details on it.

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user_aqfuhc Thanks for reaching out to us here for assistance with your cancellation concern for an account that you requested closed. I can certainly help get this fixed for you, and billing corrected.  Can you send us a direct message with you

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Cancellation issue - moving abroad

Hello, I'm reaching out to resolve an issue with my account. My name is [Edited: "Personal Information"], and the service address was [Edited: "Personal Information"] On July 11, 2026, I called Xfinity customer service to cancel all my services (mobile line and home internet) before permanently relo

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@user_6b69yc Thanks for reaching out to us. We apologize for any inconvenience you're having with your monthly billing.  Your account technically doesn't become past due until your next bill cycle, so if your payment was just due on the 8th you

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I made a telephone payment on 9/8 they are now saying my payment is overdue!!! What happened to my payment ?

What happened to the telephone payment I made on 9/8/26? They're saying my payment is overdue. It was due on the 8th. The man I spoke to said he had my checking account info. Said I would get confirmation number but I didn't! I have had a lot of trouble paying by mail, I received my bill just three

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Yes.

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26 minutes ago

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Coax

Do we have to have coax in the wall to use gateway

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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26 minutes ago

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Comcast agent lied about creating a ticket

A representative lied and told me they created a ticket so they could drop off the conversation. I have screenshots of the live chat as well as another chat telling me the ticket doesn’t exist. Someone help!?

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Hey @user_48wvot , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile phone transition. I would be more than happy to offer my assistance looking int

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Terrible service

Terrible service 5605 Lakewood Towne Center Blvd SW Ste A, Lakewood, WA 98499. A few days ago, I switched from T-Mobile to Xfinity Mobile and ordered new phones. I came to the Xfinity store because the SIM/eSIM on my old phone was no longer working, and I was also unable to properly install or activ

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