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Why do I keep getting emails about how my payment didn't go through. Comcast has always sent me a paper bill. Is this a scam email.
Getting emails about how my payment couldn't be processed but Xfinity/Comcast has always sent me a paper bill. Are these emails scam. I habe tried to take care of this online and I cannot get past me signing in and then when I try to do something and click on payment plans I get an error.
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Sign-In and Account Management
@Alexander_Stanford Thank you for reaching out to us via Forums. I would be more than happy to help file a claim. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the p
Damaged Sprinklers
Xfinity was doing some work on their lines and snapped off one of my sprinkler heads while digging. Who do I need to get in contact with to assist?
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Cancel an appointment????
WHY is it so difficult to cancel an appointment? I somehow (don’t ask me how- that’s another WHY-is-it-so-hard question)was able to get to a live person to address the issue I was having, but forgot to ask them to cancel the appointment I had made earlier.
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Customer Service
Going in circles here can you send me a link that lets me so I can get some one to help me with this.
Roaming charges
Don traveled to Montreal for a day next day he gets a alert he has 108 dollars of roaming charges.I think it's a little late for the alert.
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Outdoor WiFi extender
I have a eufy security floodlight. I’m getting a weak signal which causes a delay in operation. I have three mesh extenders that work well with my two video doorbells and other security floodlight. Are there outdoor rated WiFi extenders that work with the Xfinity router and mesh network?
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Your Home Network
Damaged Sprinklers
Xfinity was doing some work on their lines and snapped off one of my sprinkler heads while digging. Who do I need to get in contact with to assist?
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Customer Service
Lizzy318, thank you for reaching out through Xfinity Forums. I would be happy to review your account and see why things are not what you were promised. Please send us a DM with your name and address. Here are the detailed steps to direct messag
Android Stream Issues.
Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u
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Cannot Log into Xfinity App with Galaxy A16 using Andtoid Version 16. get Permission denied message
I have installed the Xfinity App on my Samsung Galaxy A15 phone. When I try to login I get an access denied message. I have cleared the APPs cache and also restarted my phone. Also uninstalled the APP and reinstalled. If I go to a separate web browser on my phone and go to Xfinity login I am able to
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Xfinity App
I'm starting to get a few emails on my computer, but I can't sign in to my mobile app. I try to "verify identity' but I get a message saying "there was a problem signing in to your account." I follow instructions and "sign in again." and when I do,
frustrated
I stopped getting emails @comcast.com on my computer and I couldn't connect with the app on my Samsung phone (message said phone version no longer supported or something like that). So, I bought a new phone (galaxy s26) and added the xfinity app from google play store. I've signed in as instructed t
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user_8dda4b We apologize for the frustration. While the code itself may show an expiration date of December 19, 2026, this error typically occurs when the promotional ticket inventory has been fully claimed and no additional tickets are available for
Universal tickets
I recieved a code for 2 1 day 2 park tickets to universal that says it expires on dec 19 2026 but when I went to redeem the code on the the link provided I was told the code was invalid I am a diamond member and was looking forward to going to universal
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xfinty voice
How do I find out if my century link phone number can be xfered to xfinity
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Home Phone Features
user_vo2vf8, https://www.xfinity.com/support/articles/manage-voicemail-features-in-xfinity-connect should show you everything concerning Voicemail. I would think if it isn't listed, you don't have it set up. Let me know if you need more
Remove the Voicemail Feature from my line
I use Xfinity for my landline, but I like my old answering machine. It is confusing to have both the answering machine and voicemail on the same line. Can you remove voicemail from my line? Thanks, Tom
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Universal tickets
I recieved a code for 2 1 day 2 park tickets to universal that says it expires on dec 19 2026 but when I went to redeem the code on the the link provided I was told the code was invalid I am a diamond member and was looking forward to going to universal
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Customer Service
@user_g6ehpe Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account. As a single mom I understand that sometimes we all need a bit of extra time to make a payment to a bill
Internet Service Cancel
I called in to speak to a escalation manager and all of the customer service representatives refused to transfer my call. My services have been interrupted and I was trying to make a partial payment to have them restored as its an emergency. My children started school and need the internet to comple
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Good Morning, @ayoungchef! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the Disney+. Are you experiencing the freezing on just Disney+ or is it other Apps using
Disney plus freezes on commercials
Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number o
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user_uyjs8q I appreciate you creating a post. We can help escalate this to the XM Corporate Team for further assistance and final resolution. They are typically pretty quick to process our requests, though it may still take up to a few business days
Dear Xfinity Customer Relations, I am requesting a formal escalation and review of my recent Xfinity Mobile transaction. I switched my mob
Dear Xfinity Customer Relations, I am requesting a formal escalation and review of my recent Xfinity Mobile transaction. I switched my mobile service from T-Mobile to Xfinity based on a promotion I was offered that included a $400 discount on the phone and one free line for one year. I accepted the
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If you change your mind and are willing to let our team take a closer look, @user_Tom2026, we do have access to escalation procedures that often resolve similar concerns. We'd have to take a closer look at everything in order to know our next best st
Xfinity System Locked Credit Check
I just ran into the same problem that everyone is complaining about where I had a Freeze on Equifax to avoid fraud risk from a company hacked. This freeze has been on for several years, but never created a problem for any other company to complete a positive credit check. I removed the freeze for Xf
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Good morning, @user_frz71r ! I'm sorry for the inconvenience and frustration you've experienced trying to cancel your appointment. I'd be happy to help get that taken care of for you. Please send us a Direct Message with your full first and last name
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Cancel an appointment????
WHY is it so difficult to cancel an appointment? I somehow (don’t ask me how- that’s another WHY-is-it-so-hard question)was able to get to a live person to address the issue I was having, but forgot to ask them to cancel the appointment I had made earlier.
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