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molo2234 You are able to set up autopay using a bank account through our website or app under the billing tab. If you run into any issues setting it up there a phone agent, or a chat agent from our website can also help set it up as well.
Automated Payment through bank account
How do I make automatic payments without using a third party (Plaid). I do not want a third party to have my bank information, but I do want to pay automatically from my bank account. Thanks.
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kdtaylor2002 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, is this happening with the Apple Mail app? Are you able to access the email via our webmail client with no issues?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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I agree - I was wondering how Xfinity could justify a $10 rebate each month just for switching to bank autopay. Is this deal simply Plaid buying access to all our banking info? Curious indeed and not worth it.
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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@sailorbear510 You statement is incorrect. A while back I as well as my next door neighbor had a complete loss of all of our Xfinity services. The online assistant and telephone assistant kept telling us it was the equipment inside our homes. We liv
trying to report tv outage
How do I report an outage. I tried calling comcast and have been cut off/hung up on 7 times. The stupid automated system tells me what to do then hangs up on me. My tv cable service is going on and off sporadically for about 10 minutes. Tried using the app also with no success. Now the service seems
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Automated Payment through bank account
How do I make automatic payments without using a third party (Plaid). I do not want a third party to have my bank information, but I do want to pay automatically from my bank account. Thanks.
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Hi there, @user_29u6cv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for trouble you are experiencing trying to help your grandmother. Please be assured you reached
I have an email for the ceo of comcast, which I have emailed before and received a response back...customer service is a joke
I have spoken with customer service about my bill - to no avail. I have been with comcast since 2019 (too long) and my bill is absurd. I need further payment arrangements and no one is able to assist me. I have emailed the CEO, Brian Roberts, hoping he will respond back (very unlikely). I see now wh
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Its a Scamming Company.
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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How to pair remote to tv
Remote will not work? I unpaired remote, how do I pair remote?
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Channels and Programming
Good morning @user_k4cq76, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with you not receiving your equipment yet, it is possible that the order was set for store pickup, but yo
equipment not received
My WiFi Gateway equipment was sent July 15. July 17 I received a UPS notification that the package was delivered to a locker however it is nowhere to be found. My building is a high rise so usually UPS places a numbered key in my personal mailbox and I use that key to open the locker with the corres
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Hello, @user_8rqmey we certainly help here. We would love to keep your service and will be happy to check the account offers for you. May I Please ask that you send us a direct mesage with your full name and service address? To send a di
Customer Retention
Hello Xfinity Customer Care Team, I hope you’re doing well. I’m writing as a long-time Xfinity Internet customer to ask about a current promotion and whether there may be some flexibility available. I currently pay around $100 per month for 150 Mbps home internet. I recently noticed a promotion offe
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Xfinity is a joke ordered service over two weeks ago and haven’t even received equipment yet
equipment not received
My WiFi Gateway equipment was sent July 15. July 17 I received a UPS notification that the package was delivered to a locker however it is nowhere to be found. My building is a high rise so usually UPS places a numbered key in my personal mailbox and I use that key to open the locker with the corres
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Xfinity Support suggested this: Using the Xfinity app: Sign in with your Xfinity ID and password. Go to the WiFi tab. Select WiFi details. Click Edit WiFi settings. Use the drop-down menu to change your Security mode to WPA2-PSK. Select Save. This f
2.4 mhz devices not connecting.
I just exchanged my modem. I connected everything and I am having an issue. Two devices, Blink and Ring, require 2.4 mhz wifi. Neither of those devices are not connecting to the new modem. Any help would be appreciated.
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user_ary6l Hello! Thank you for bringing this to our attention here on our Xfinity Community Forums. I can truly sense your frustration, and I want to sincerely apologize for the experience you've had so far. It sounds incredibly exhausting to visit
Incorrect Charges and Unapplied Discounts
I’m posting here because after multiple attempts to get help from Xfinity, I still have no resolution. I’ve called customer service several times, visited the Annapolis store in person, and used the Xfinity app live chat, but every interaction has ended with no real assistance. I was promised a tota
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Customer Retention
Hello Xfinity Customer Care Team, I hope you’re doing well. I’m writing as a long-time Xfinity Internet customer to ask about a current promotion and whether there may be some flexibility available. I currently pay around $100 per month for 150 Mbps home internet. I recently noticed a promotion offe
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Customer Service
Good morning @user_ng7hgx, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are wanting to cancel services on the account, but if you have moved out of the country, it is understandable. Yo
Trying to cancel service after moving out of the country
Dear Xfinity, I am trying very hard to contact you to inform you that I have left the country and would like to close service and the account for home Internet and mobile. Callback have not occurred despite being booked and waited on the phone as planned. Dear Xfinity Customer Support, I am writing
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user_44nps9 As sad as we are to hear that you are looking to leave our Xfinity family, our team can help you with this request. Please send us a DM to Xfinity Support with your full name and address to get started.To send a direct message:Click "Sign
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i want to close account assp
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