Xfinity Community Forum

I can no longer access fox news by signing in with my xfinity account It says you no longer accept my credentials. Just another insult to customers like pulling NFL. NETWORK while still making us pay for it. I still pay over 300.00 a month and get l

NG281

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11 minutes ago

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How to watch Fox News on my iPhone

I can’t watch Fox News on my phone

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Good evening @user_bbbdic, and thank you for sharing your experience on our Community Forums. We appreciate you bringing this to our attention so we can take a closer look at what happened. I'm sorry to hear about the frustrating experience y

XfinityAlyssaA

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22 minutes ago

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Internet essentials service disruption and inconvenient

I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela

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I signed in already Cannot access email account If you became a customer in the past two years, they didn't provide an email, you had to bring your own. See https://www.xfinity.com/support/articles/account-email-information. And even if you had a Co

BruceW

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23 minutes ago

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Connect to email account

I signed in already Cannot access email account

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Hello @user_dhaukz and thanks for posting on our Xfinity Community forums! I can understand how frustrating that might be, especially if you're unable to stay connected with family, work, or important services. To help us better understand what's goi

XfinityCliff

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32 minutes ago

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Customer

My phone is disconnected

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user_9ayd59, thank you for your reply and info. I was thinking about purchasing an older Apple TV device that is shown as being supported by Xfinity, but given the problem you're also experiencing with a 2021 model, I won't be going that route. It se

user_lp8v2o

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32 minutes ago

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High-Tier Account Glitch / Apple TV App Crash Loop (out-of-home.title)

I downloaded the Xfinity Stream app for the first time yesterday Tuesday (7/14/26). I attempted to sign into the official Xfinity Stream app on my fully compatible Apple TV 4K 3rd Gen (Model A2843), but have been unsuccessful. After completing the ://xfinity.com sequence on my local home network, th

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Customer

My phone is disconnected

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Customer Service

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I'm glad to hear the issue has been resolved and that the Xfinity Store was able to get you back up and running @user_y7ykgh. Have a great rest of your day!

XfinityAldrik

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41 minutes ago

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Phone service Malfunctioning. Showing SOS

Around 10 this AM, my phone gave a notice saying “NO SIM CARD FOUND.” In the origin of me becoming part of the Xfinityville, the phone service has been tied to the WiFi billing. I have tried every type of troubleshooting option i could think of with only one device to utilize. I need help ASAP

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Connect to email account

I signed in already Cannot access email account

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Getting Started

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Hi there user_2kgnkg, we appreciate you taking the time to reach out through the community forums! I'm sorry to hear that you lost access to your Peacock Premium service. The issue is likely due to your Xfinity ID still being attached to the account

XfinitySean

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44 minutes ago

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Trying to activate Peacock Premium but says it's linked to another account

I am trying to activate Peacock Premium that is included in my internet service (I have gotten several messages confirming this). When I log in to activate the subscription, it says my email address is linked to another account. I have recently moved and had Peacock included with service at a prior

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@XfinityAldrik situation is handled. Went to the nearest Xfin store. I’d have been still struggling at 6 responding to you.

user_y7ykgh

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46 minutes ago

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Phone service Malfunctioning. Showing SOS

Around 10 this AM, my phone gave a notice saying “NO SIM CARD FOUND.” In the origin of me becoming part of the Xfinityville, the phone service has been tied to the WiFi billing. I have tried every type of troubleshooting option i could think of with only one device to utilize. I need help ASAP

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Trying to activate Peacock Premium but says it's linked to another account

I am trying to activate Peacock Premium that is included in my internet service (I have gotten several messages confirming this). When I log in to activate the subscription, it says my email address is linked to another account. I have recently moved and had Peacock included with service at a prior

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Customer Service

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I'm sorry to hear you're still running into issues! I'd say it's worth contacting Amazon to see if they might have any suggestions on their end. We're also more than happy to continue working with you in direct messaging to see if we can resolve the

XfinitySean

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58 minutes ago

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Problem with CNN channel on Xfinity Stream App on FireTV

When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have

Question

I tried the suggestion from my chat session. It did not correct the issue. This is a copy of the chat: verifying your account and helping us keep your account secure. We truly appreciate your time and cooperation. I'm sorry to hear about the audio i

Tonyd1356

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1 hour ago

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Problem with CNN channel on Xfinity Stream App on FireTV

When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have

Question

We appreciate you reaching out to us here in our community, @user_f8db08, about the pedestal issue on your property. Sorry to hear it hasn't been fixed. We'll gladly review your account notes, and tickets to check the status for you. Please send us a

XfinityLinda

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1 hour ago

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Cable box hole in ground

Issue: A cable box/pedestal at my property was dug up during recent corrective work. It was left sitting 5-7 inches below grade, with the surrounding dirt loose and not backfilled or compacted. The box has not been properly reset to ground level or secured and has created safety issue. This was week

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WiFi calling

WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!

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Your Home Network

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Good evening @user_y7ykgh! If I saw a "No SIM Card Found" message, I'd want answers quickly as well. A few quick questions to help narrow this down: Is this a physical SIM card or an eSIM? Did the issue begin suddenly around 10 AM today, or were the

XfinityAldrik

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1 hour ago

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Phone service Malfunctioning. Showing SOS

Around 10 this AM, my phone gave a notice saying “NO SIM CARD FOUND.” In the origin of me becoming part of the Xfinityville, the phone service has been tied to the WiFi billing. I have tried every type of troubleshooting option i could think of with only one device to utilize. I need help ASAP

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I agree. Not holding my breath for a resolution.

user_6c6e84

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1 hour ago

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paramount plus

I signed up for Paramount Plus a few weeks ago. It doesn't work properly on the X1 box - lots of extended lagging, random pausing, can't fast forward or rewind. Called 3 times (over an hour each call, some closer to 2 hours) and finally got a rep who did a 'self heal'. The end of the process generat

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Cable box hole in ground

Issue: A cable box/pedestal at my property was dug up during recent corrective work. It was left sitting 5-7 inches below grade, with the surrounding dirt loose and not backfilled or compacted. The box has not been properly reset to ground level or secured and has created safety issue. This was week

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Customer Service

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@XfinityDuron done sent direct message

Katiesprint

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2 hours ago

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Can’t send outgoing mail on iPhone

I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou

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Help

What are you going to do

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Getting Started

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