Xfinity Community Forum

Thank you for reaching out to us @user_ead! Our deepest sympathies to you and your family. For security purposes, we are unable to alter a portion of the services on the account when the account holder has passed away. The services can be disconnecte

XfinityAldrik

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1 minute ago

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Predatory Billing_Revised services not implemented_Parent is since deceased

I am beyond disappointed and frustrated with the predatory billing practices Xfinity exhibits. My mother passed away 11/03/2025. She has cable and internet service currently with Xfinity. I have contacted Customer Service three times to cancel the cable service and maintain the internet service. I h

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Thank you for this! It's so sad to see companies pushing apps more and more. I hated when Google did it, now we have to find workarounds for Xfinity...

Curly_Q_612

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2 minutes ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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Hi there, @user_15rcsr! Thanks for taking the time out of your day to reach out about the device being unlocked. I am glad to hear that a ticket was entered for the team to get that done since it did not unlock automatically. They send an email that

XfinityRay

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3 minutes ago

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Xfinity Mobile won't unlock the phone after fully paid off after talking to multiple "customer support"

I am writing to request an unlock for my phone. I met all eligibility requirements for unlocking, e.g., 60 days passed, paid off phone]. An agent previously told me it would be unlocked within one hour, but it has not happened. According to Xfinity's policy, it should unlock automatically within 48

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I tried it and it didn't work. I used Nord VPN.

Lenny2

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5 minutes ago

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

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I tried it and it didn't work. I used Nord.

Lenny2

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5 minutes ago

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

I have same issues with imap.comcast.net server timeouts since Monday morning, the 8th. Both Win10 PCs running Thunderbird, but also tried "Windows Live Mail" which has worked for may years. I am able to log in to Xfinity via my chrome browser to vi

TGray

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7 minutes ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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I’ve tried direct messaging but no one answers for a very long time. I leave after waiting and when I come back someone has responded. This is very slow. Am I using the correct method?

dclink

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13 minutes ago

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My promotion is going to expire

I guess I need to make a new post in order to be able to direct message concerning my account. Can someone help me?

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user_jqmcf7 - Hello, and thank you for joining the Xfinity Forums community for help to return your equipment. We're glad you are here. You've reached the right team. Included below is a link with more information on how you can return your Xfinity e

XfinityThomasA

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14 minutes ago

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I need to return 1 piece of equipment ,,,,

and can not get thru to talk to an agent.

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I was offered a free phone by xfinity when talking about my iphone. It was sent to me but I don't want it or any charges on my account that come with it, the box the phone is in is unopened. Only the shipping box was opened

user_vpsl3l

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16 minutes ago

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I need to return 1 piece of equipment ,,,,

and can not get thru to talk to an agent.

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Thanks for the advise - really helpful.

user_ubc5b5

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18 minutes ago

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Very poor customer support - so stable internet connection

My internet is only 30% of my plan speed and keeps loosing connection. I contacted the support several times and they were always restarting my modem and trying things which did not help. My appointment with a technician is a week away - the earliest possiblity !!!! Today I was asked to reset my mod

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Accepted Solution

BTW - I’m getting the bundled price for $20 less a month and free iPhone 17pros. Can’t say the competitor’s name because when I do the post suddenly disappears 😂

user_w2tg1k

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29 minutes ago

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Phone upgrades

Bye Xfinity! Can’t get upgrades for our iPhone13s. Xfinity matches internet deals from competitors but try and make up the money by changing ridiculous prices for phone upgrades. Five year customer here but no more.

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Accepted Solution

Phone upgrades

Bye Xfinity! Can’t get upgrades for our iPhone13s. Xfinity matches internet deals from competitors but try and make up the money by changing ridiculous prices for phone upgrades. Five year customer here but no more.

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Need technical assistance

Have had disrupted audio and video on TV for 4 days. Impossible to watch.

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Channels and Programming

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@user_1adheu Did you receive an email about migrating to Yahoo? That process will not complete automatically and usually requires you to agree to it to complete. This following link provides the settings necessary for each 3rd party email client. C

XfinityMatthew

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37 minutes ago

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Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the

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shubby Are you having issues with certain emails or all of them?

XfinityShawn

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38 minutes ago

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Cannot Get Emails [Edited]

I cannot get my emails.

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For those who haven't tried, if you have access to VPN software, try connecting to a VPN server and download mail.

user_d7221h

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39 minutes ago

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

lbman Thank you for the additional information! We do have an alert on this issue from our engineering team, they are actively looking into the issue. The mention a temporary solution to try, open the Paramount+ App first, then find and play the

XfinityMartyR

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40 minutes ago

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Live TV on Paramount+ thru X1

Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.

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Same as everyone else here.

user_lqtlc5

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42 minutes ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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I appreciate you letting us know you're experiencing a similar issue with your email not syncing user_shhtro, and we want to help! Are you also using Outlook as your primary email client?

XfinitySeth

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56 minutes ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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Yes, I have a subscription. All I get is a black screen for live events. Shows are fine.

lbman

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56 minutes ago

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Live TV on Paramount+ thru X1

Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.

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