Xfinity Community Forum

Broken pedestal reported twice already

I have a broken pedestal in my front yard and I’ve called twice can someone send people out here how hard is it to get service !!!??!

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Your Home Network

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Add a family member's name to bill

Hello, I need to add my brother's name to my statement. I chatted with a customer rep last week and was told done. But today I checked with another agent. And i was told my brother's name was only added as a primary user and wouldn't show up on the statement. Can someone help me?

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Billing

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Direct messaging

How do I access direct messaging?

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Getting Started

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With a new XB8-T, wouldn't that cover the bases of having to power-cycle and hard resetting ?

Makivilin

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4 hours ago

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Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

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@user_xy4jag My team can help you with your internet speed concerns today. Did the representative get you a technician visit scheduled when you spoke with them?

XfinityShawn

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4 hours ago

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Not getting full speed - 2 G Plan

Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to

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Billing after cancelation

I noticed I am receiving a bill for 16 Jan - 16 Feb. However, I canceled my services as of 06 Jan.

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Your Home Network

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Since you’ve already ruled out the ethernet, cables, DNS, and bridge mode, I'd like to take a closer look @user_y6jikd. Please send a Direct Message to "Xfinity Support" with your full name, the name listed on the account (if different), and th

XfinityQuemekia

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4 hours ago

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Extremely High Ping While Online Gaming

Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti

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This happens at all hours. I've tried the following: different ethernet cables (over 10), different devices, factory reset devices, restarted modem, flushed DNS on PC, tightened/loosened the coax cable, restarted devices, completely reset our network

user_y6jikd

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5 hours ago

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Extremely High Ping While Online Gaming

Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti

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I'm happy to be of assistance, @user_n3h5pi. We'll go ahead and close this thread as resolved. If you need anything else, don't hesitate to create a new public submission. I hope you have a great rest of your night.

XfinityDilary

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5 hours ago

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upload speed

I had 300 down 100 up service until this month (1/2026), when my condo's bulk contract kicked it up to 800 down and 150 up. Problem is I immediately went from 100+ up to 40 up. I called support and the rep said she fixed it and I would now get what was signed up for. Rebooted everything (a couple ti

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Thanks XfinityJohnG for reaching out and XfinityDilary for helping reprovision my modem and router. Full backup tonight!

user_n3h5pi

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5 hours ago

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upload speed

I had 300 down 100 up service until this month (1/2026), when my condo's bulk contract kicked it up to 800 down and 150 up. Problem is I immediately went from 100+ up to 40 up. I called support and the rep said she fixed it and I would now get what was signed up for. Rebooted everything (a couple ti

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How do I dispute an incorrect assessment on an early upgrade return (I sent FedEx, the investigation showed a USPS tracking number...)?

TL;DR: My near-perfect condition early upgrade return was assessed a grade 'C' (water damage or obvious physical damage, etc), I was charged the full remaining price of the phone (which I could have just paid off and kept) PLUS a $35 'restocking fee'. I don't believe they assessed the correct phone

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Devices

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Thanks for confirming @user_y6jikd. Does this usually happen during peak hours? What troubleshooting steps have you tried so far? Was the technician able to locate any issues when they came out?

XfinityQuemekia

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5 hours ago

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Extremely High Ping While Online Gaming

Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti

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Thank you for choosing Xfinity and reaching out to us here for help, user_xj6qp3. You've reached the right place. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be

XfinityThomasA

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5 hours ago

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returned new phone and now being charged for the phone

I ordered an Iphone 17 Pro in mid-December of 2025. When I received the item, I decided the phone was too small for me. I spoke with customer service who assured me they could resolve the issue by sending me the Iphone 17 Pro Max. They sent me an email with the FedEx return label and asked me to ret

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Trading in mobile phone

This transaction was handled online by me for my mom. We have a plan together on Xfinity mobile. I traded in her iPhone 13 for an iPhone 15. When the phone came, it was a nightmare getting it up and running and activated when I finally received a label to return the iPhone 13 for credit. The label w

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Devices

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This is happening to me too. Did all the troubleshooting. Changed the Disney app data setting. Still freezes. Ridiculous.

user_x45zl8

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5 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Sorry for the delay but I wanted to check my ability to send emails and no, I do not have the send option turned on. I can send through my online Xfinity site regularly but not through Outlook, my desired program .... it delays it every time until 7

user_riglee

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6 hours ago

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My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.

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I use an Xfinity modem

user_y6jikd

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6 hours ago

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Extremely High Ping While Online Gaming

Hi! I've been having high ping in video games for a while now. It was really good when we first switched to Xfinity from AT&T but after a few months it started getting worse and worse. I spoke to an agent and they did some tests and gave me steps to troubleshoot. We had a tech come and the issue sti

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Solution: TVAPP-00101 on smart tv when have 2 accounts

Error: TVAPP-00101 on smart tv or issue on Roku when you have 2 accounts for same address. Make sure both of your accounts at your address are linked. If not, use this link to help link your accounts: https://www.xfinity.com/support/articles/switching-between-multiple-accounts. Then, follow the step

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Xfinity Stream App

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Same issue here. I shipped two iPhone 14 Pro Max units on the same day, in the provided boxes, along with the included labels. Both show stuck at USPS in TX, but Xfinity shows one was received and a credit issued. This appears to be a scam, possibly

Tbstaats

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6 hours ago

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My trade in device to Xfinity has been lost in transit

I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr

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@user_ydf2u8 My team is happy to have helped you with your account concerns, and we are always here for you. Take care, and have a good night.

XfinityShawn

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6 hours ago

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xfinity support

I want to cancel my service for a week out. I don't want to have to go to the store or talk to anyone on the phone as I have no equipment to return. Thank you,

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