Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (448.5K)
Hello @user_0b3avd and thank you for adding your concern to our Xfinity Community forum. As @Again helpfully pointed out, even if a group that you had set up did not appear to transfer, the original contacts in that group should have. Hav
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
Question
It was not easy. The "Direct Message" option does not magically appear. Without a significant effort I would not have figured it out. It was definitely misleading to suggest that the icon would be visible when it certainly wasn't. I didn't even know
Me refund/credit?
I'm at my wits end. I traded in my s21 for an s23 in Nov 2023. Xfinity charged me $30/month for the phone for 5-6 months. I called MULTIPLE TIMES PER MONTH to remind you that I should not be getting charged full price due to my trade-in, and to issue me a refund for the stolen funds. Later in 2024 a
Question
sent. now just waiting.........
Maintenance Ticket Update
I created a maintenance ticket for a bucket truck in my neighborhood. Luckily I found an agent actually willing to text Tier 2 in order to get it going as no one lese knew what they were doing. I have 16QAM on my Channel 6 Upstream when it should be 64QAM and it is wreaking havoc every night with se
Question
We would be more than happy to further look into this on our end for you, user_tkzr1l. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Mes
24 hour Internet Outage And No Contact Whatsoever
Experienced network outage and no communication from Comcast. Called for status, and no status and no ability to speak to an agent. Starlink here I come.
Question
No Service, no number to call
A tree fell on the cable providing internet to my house. This pulled the cable out at the telephone pole. The Xfinity Assistant has no way of me telling them what the problem is. Why doesn't Xfinity Service have a telephone number? Star Link here I come.
Question
•
Your Home Network
user_3zf3ji Is your home new construction or in a new area to Comcast?
Poor Service
Have had Xfinity for just over 2 weeks. Internet service is in and out have talked to no less then 5 support techs who all assured me they could resolve my issue. 2 techs came out. Now can’t even log into my service. Now they say 3 days before tech number 3 can come out! Terrible results from suppor
Question
Xfinity support
I am having an absolutely disappointing experience with Xfinity. I was promised $500 Gift Card ( one for each line with Xfinity mobile) and I switched 6 of our lines from another provider to Xfinity. I still haven't received it after almost 3 months and the agents on the phone are very rude and deny
Question
•
Customer Service
Help
I ordered netflix, apple TV and peacock plus. The link that was sent takes me to Netflix and requires me to pay Netflix. I am being billed by xfinity not netflix
Question
•
Xfinity Stream Website
user_o5fn4e Got it! We are sorry to hear you would like to cancel but our team is happy to assist. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please clic
Cancelling without a call or trip to store
You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.
Question
I've signed up for text notifications several times to no avail. The App and outage map are providing absolutely NO information with regard to our outage. It would be great to receive some sort of notification, text, smoke signals or otherwi
24 hour Internet Outage And No Contact Whatsoever
Experienced network outage and no communication from Comcast. Called for status, and no status and no ability to speak to an agent. Starlink here I come.
Question
Static on Panasonic phone system via Ooma
On or about 1 March, my five year old four phone Panasonic system hooked up via Ooma started and continues to have static when picked up or when using the speaker phone button. I have just bought a new Panasonic phone system but it has the same results. I have an Arris Surfboard modem SBG7400AC2 on
Question
•
@user_1pdm2m Suit yourself. Good luck.
Unknown devices on my account
I have some unknown devices on my account. How do I find out what they are?
Question
Me refund/credit?
I'm at my wits end. I traded in my s21 for an s23 in Nov 2023. Xfinity charged me $30/month for the phone for 5-6 months. I called MULTIPLE TIMES PER MONTH to remind you that I should not be getting charged full price due to my trade-in, and to issue me a refund for the stolen funds. Later in 2024 a
Question
•
Billing
Sorry that we are unable to provide you with a new email address @user_795289 Is there anything additional we may assist you with today?
Set-up a 2nd email address
Please help. Trouble with Amazon account, they are telling me I need a new email addy that can be used uniquely for Amazon. I can't find how to do that!
Question
Hello, @user_5y8rzz thank you for reaching out over Xfinity Forums. Working from home myself, I understand the importance of having your home network up and running. I'd like to help investigate furher, and did want to help get the proper expectation
Outage
I live in Osceola Indiana. You keep shutting off my service every day. How many days is this going to last?
Question
No answers as of yet. Will try one more time then move onto Starlink.
Poor Service
Have had Xfinity for just over 2 weeks. Internet service is in and out have talked to no less then 5 support techs who all assured me they could resolve my issue. 2 techs came out. Now can’t even log into my service. Now they say 3 days before tech number 3 can come out! Terrible results from suppor
Question
I want to cancel my service without sitting on the phone pr traveling to a store.
Cancelling without a call or trip to store
You would think in 2026 this would be done through my regular account like all other companies. The answer to all the pleas is no regardless of whether I'm clicking no or saying it.
Question
I still haven't got that official email to transition to Yahoo yet. Only a bunch of spammers in my Inbox and Legitimate safe senders in my Junk Mail! Is the Xfinity spam filter having a mixed up silly day?
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question
Hello user_v6eei9, thank you for joining us here in our Xfinity Community forum. We are here and happy to assist you. We will need some account information to get into your account, so if you would, send our team a direct message with your full name,
XfinityJeffB
commented
19 minutes ago
to the conversation:
0
1
Me refund/credit?
I'm at my wits end. I traded in my s21 for an s23 in Nov 2023. Xfinity charged me $30/month for the phone for 5-6 months. I called MULTIPLE TIMES PER MONTH to remind you that I should not be getting charged full price due to my trade-in, and to issue me a refund for the stolen funds. Later in 2024 a
Question