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Buried orange cable
Hello, I received a text from Comcast saying my orange cable was buried but the work was not completed. so it seems the contract lied about doing the work
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Customer Service
Price went up, channels got removed. I need Heroes & Icons to be put back in the line-up. Now.
I really wish you had an a la cart channel option. I only watch a dozen. And now you've taken away one I watch every day. After just raising prices. Not cool.
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Channels and Programming
Greetings, @cyoest! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this project. You have definitely come to the right place for assistance. If you c
right of way
A contractor from Comcast showed up on our property yesterday digging a trench from a pole to set a power unit in our yard. There was no advance notice of this and I never signed an agreement with Comcast giving them an easement or right of way on my property. The power supply/transformer they set i
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right of way
A contractor from Comcast showed up on our property yesterday digging a trench from a pole to set a power unit in our yard. There was no advance notice of this and I never signed an agreement with Comcast giving them an easement or right of way on my property. The power supply/transformer they set i
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Customer Service
Hey @Jlyle0721 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your group messages. I would be more than happy to offer my assistance looking in
Rcs messages
Status code 3000 Details: please wait activation ongoing for the last 24 hours. When I've been a customer for years now and no issues?? Why cant i send or receive group message?? This all started yesterday. In store no help. Called twice no help........
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Hey @HT210-fma , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further for
Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)
I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s
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user-azores Hi there! Thank you for reaching out. Congratulations on your new home! We'll be happy to notify our maintenance team that you are requesting the line be removed. When you can, please send a Direct Message with your full name and address.
I need the aerial Comcast drop removed from my house
Cables need removed I recently purchased a house, and do not have or want to have Xfinity services. I need to have the line removed from the pole to my house as soon as possible for renovations. Who should I contact?
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Hey @dudeWhoWantsFasterInternet , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet download speed. I would be more than happy to offer my assista
Slow Internet speeds of ~3 Mbps when I'm paying for 500 Mbps
Hello! Like the title says, I'm dealing with two orders of magnitude slower Internet speed than I was expecting. According to Xfinity's own speed test, I'm pulling ~3 Mbps download speeds: I am using my own modem and router, so I'm fully willing to admit that this might be my fault and not Xfinity's
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Good morning @user_6aglu8, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well.I am sorry to hear about the issues you are having with accessing Peacock and Disney+ Hulu, but you have come to the right place fo
Help with activation!!!!!
Can someone help resolve the issues on the account????? Where is competent help???
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Hello, I hope your day is going well @user_isvszr. I am reaching out to see if you still need help with changing your plan.
HOW do I get an agent who can actually help me change my plan?
How do I get an 'onshore' agent who has a firm understanding of the English language, does not give out fake ticket numbers and confirmation numbers, and doesn't place you on a 'brief hold' for 38 minutes while they process a fake order? I spent almost 3 hours and spoke to 6 different people tonight
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I need the aerial Comcast drop removed from my house
Cables need removed I recently purchased a house, and do not have or want to have Xfinity services. I need to have the line removed from the pole to my house as soon as possible for renovations. Who should I contact?
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Customer Service
Double Billed
Xfinity double debited my bank account on 5/13 $99.?? $99.?? Again on 5/14 formyXfinityMobile. I want my account reimbursed for the double billing immediately. Your prompt attention to this matter is greatly appreciated. Laura D. Thomas
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Plan
Wifi keeps going out
My wifi keeps going out. My cables are attached exactly as they should be abd every day at least once a day, Xfinity wifi goes out. The app asks me fix the cables, restart the router and wait for a couple of minutes. But why should anyone be asked to do that for just wanting a consistent wifi connec
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Devices and Equipment
Update: it has been more than a day, no updates or communications AT ALL. I caution everyone to use ANY alternative possible to this company that has the worst customer service I have ever experienced. I got home internet set up from T-Mobile while I
2 months without internet, no updates
This company has been taking my money for months, and refuses to update me on the status or provide any refund or any way to make this right. I would recommend that if you have ANY OTHER OPTION other than xfinity to go that route. This company has some of the worst customer service I have ever seen,
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Update: it has been 8 days and not a single piece of helpful information has been given through this direct message request. This seems to me like a way to hide the customer frustration from the public. I caution everyone to use ANY alternative possi
Waiting a month for cable connection
iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The
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Hello @user_6va129 Thanks for reaching out to us. Sometimes you may receive texts when network upgrades in your area get completed. So the text could be unrelated to your burial job. We'd be happy to check the account for any updates and see what is
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Buried orange cable
Hello, I received a text from Comcast saying my orange cable was buried but the work was not completed. so it seems the contract lied about doing the work
Question