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Hello @Kaneooo, thanks for reaching out for help with the Xfinity Stream app on your LG TV. Are you still having trouble with the Closed Captions always displaying?
Xfinity Stream app on LG TVs: Closed Captions Always On 2023-11-29
This just started today 11-29-2023. Prior to today this has never happened. Today, I turned on one of the LG TVs I have and launched the Stream app. I selected a channel and started watching - everything was OK, no issues that I noticed. About 10 minutes later I changed the channel and it still look
Question
Great! We look forward to helping you :)
Billing
I got a disconnect already Now It's saying 320 to restore when I pose to be paying on flexible payment each month now I'm out of service can you help dnt wanna lose being a customer
Question
why bother, so I can waste an entire day trying to explain something to someone who has no clue? Fix your shit, how about that?
DATA USAGE PROBLEM
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those
Question
Just did as we speak
Billing
I got a disconnect already Now It's saying 320 to restore when I pose to be paying on flexible payment each month now I'm out of service can you help dnt wanna lose being a customer
Question
Thank you so much for clarifying that @user_f26sco and for your time on this. Have you tried reaching out to our Customer Security Assurance team? If not you can contact them directly by calling 1-888-565-4329 and they will be able to look into this
DATA USAGE PROBLEM
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those
Question
I think I'm all set. In looking at other posts - it was a Norton 360 VPN issue blocking incoming mail. I am now able to receive mail.
Comcast is Currently Unavailable
I am unable to receive e-mails on my iPhone. This started before the IOS update. It's an apple 12ProMax and I have never had this issue before. I deleted comcast mail. Changed my Xfinity password and reloaded mail. Now I just get comcast is currently unavailable. I can send e-mails without de
Question
yes, i was able to swap out my modem at a near xfinity store but I ended up having the same problem as before. It does happen less frequently and I tried changing out the ethernet cable for this one as well and had no luck with it. After doing a trac
XB8 Modem/Router can't connect via ethernet
A week ago, I got an upgrade from XB7 to XB8 modem/router and what used to work perfectly fine with both wifi and ethernet, now has a problem with connecting via ethernet. The issue is that its only certain things that dont work on ethernet. Every 5 minutes, it disconnects from the ethernet and star
Question
@user_kv34a6, thanks for providing those additional details. I'd like the opportunity to check into that for you. To get started, please send us a modmail https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity with your name an
Billing
I got a disconnect already Now It's saying 320 to restore when I pose to be paying on flexible payment each month now I'm out of service can you help dnt wanna lose being a customer
Question
For anyone still following along at home, Justin kindly took a look at what he could remotely, and determined that my own signals as well as some neighbors in the area "don't look solid", so we agreed to have a technician come out to have a look. Tha
intermittent desyncs and disconnects getting worse
Suddenly in the last few weeks I've been experiencing intermittent desyncs and brief disconnects. Prior to this time, I couldn't tell you when I last had issues beyond the rare widespread service outage. The current issues seem "streaky", in that I can go hours with no issues at all, then suddenly I
Question
Billing
I got a disconnect already Now It's saying 320 to restore when I pose to be paying on flexible payment each month now I'm out of service can you help dnt wanna lose being a customer
Question
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Billing
Comcast is Currently Unavailable
I am unable to receive e-mails on my iPhone. This started before the IOS update. It's an apple 12ProMax and I have never had this issue before. I deleted comcast mail. Changed my Xfinity password and reloaded mail. Now I just get comcast is currently unavailable. I can send e-mails without de
Question
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Sign-In and Account Management
Even though I was given an order number, specifically told by an agent that my modem would arrive in 24-48 hours, and that I would need to return the old one within, evidently l “misunderstood” that I was actually getting a new modem—the order number
equipment order
I spent over an hour on chat to upgrade to xFi Complete, including an upgraded Gateway. I was given an order number in the chat and was told to expect delivery of my new modem within 24-48 hours, but via email I only received a confirmation of the addition of xFi to my plan at that time. Now the 48
Question
@user_1bq48o We would definitely want to get this error code resolved as soon as possible. Is this error happening on a specific program or multiple? Have you tried any troubleshooting?
Error message 00195
I am getting this error message on a ROKU TV that is closest to the Internet Modem. The other tvs in the home are fine.It states that the package is unavailable.
Question
Hi, @ChocoBabiChan! Thanks for taking the time to visit XFINITY over forums for help with the Hotspot connection interruptions. I rely on my internet services for my job as well so I understand the inconvenience that this can cause. I am sorry to lea
WiFi Now Keeps Disconnecting on Second Device
I am using Xfinity Wifi Now Hotspot for internet until I can get another job. I use it on my computer and phone. However, the phone keeps disconnecting from wifi at certain times of the day and night. When I try to reconnect, I get "connection failed" or "Cannot connect to IP." Is this a typical oc
Question
I am sorry to hear about your experience, @user_4siq9c. I can imagine how frustrating this must have been. This is not the experience we would like you to have. We would like to help check the status of the order. Could you please send our team a Dir
Paid for new phone received used phonecase number ECM0004991852 regarding Xfinity Mobile
I'm a very upset customer with mobile care customer service from xfinity. I ordered a new phone got a use one and I'm having to wait for another phone several days. This was xfinity's mistake not mine I feel i shouldn't have to be waiting so long. I ordered it because I was going out of town and I
Question
@XfinityJorge Nope. I also track all data usage through my own firewall, I know your numbers are way off.
DATA USAGE PROBLEM
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those
Question
Hello @ScarecrowSoze, thank you for taking the time to reach out on social media. The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If y
DATA USAGE PROBLEM
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those
Question
Hello @user_f26sco thank you for using our Forums to contact our Xfinity Support Team. We are sorry to hear about your data usage issues, and we are here to help. In the last couple of months have you had any changes in the data consumption in your h
DATA USAGE PROBLEM
And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage. Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact. If I had gone over the data cap in those
Question
Hello @user_2w22rq, I can definitely appreciate how important this is for you, I rely on my email's also. Thank you for trying those troubleshooting steps on you end already. I'd like to make sure we understand the full scope of the issue. Are you ab
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Comcast is Currently Unavailable
I am unable to receive e-mails on my iPhone. This started before the IOS update. It's an apple 12ProMax and I have never had this issue before. I deleted comcast mail. Changed my Xfinity password and reloaded mail. Now I just get comcast is currently unavailable. I can send e-mails without de
Question