Xfinity Community Forum

Cancel Service

Hi, I need to cancel my Xfinity Service at 2772 Clearview Rd Allison Park Pa 15101. I have moved in with my fiancé who has her own Xfinity Service. This change needs to effective 7/7/26

Question

•

Your Home Network

4

0

Thank you for verifying, now we will need to move on and get some account information best kept private. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associa

XfinityJeffB

replied

18 minutes ago

to the conversation:

0

U

Xfinity rewards not working properly

Tried to redeem the Dave & Buster's $10 gift card, but keep getting an error message

Question

U

Tried all of those methods and it doesn't work unfortunately

user_5bkw16

replied

29 minutes ago

to the conversation:

0

U

Xfinity rewards not working properly

Tried to redeem the Dave & Buster's $10 gift card, but keep getting an error message

Question

U

I don’t have the neighbors address XFinity installer put the cable there send someone out to take care of burying the cable

user_wa620x

replied

31 minutes ago

to the conversation:

0

U

Cable line not buried

Why hasn’t my cable line been buried yet I have contacted them 3 times and still my cable is not buried and it’s in my neighbors yard.

Question

U

Getting the absolute run around

I have a low hanging cable in my yard after a storm. I have called almost everyday or tried the joke of a chat line. I’m told someone is scheduled to come and no one ever does. It never shows an appointment scheduled. Also there is a “system error” every single day when I try to put a support ticket

Question

•

Your Home Network

4

0

user_tk65ld Let me take a look for you and see if we can find if it was accepted. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'

XfinityAmandaB

replied

49 minutes ago

to the conversation:

0

U

Installment Plan Failed Set up After Downpayment

I was setting up an installment plan. I made the downpayment and then the Xfinity assistant “failed”. I tried going back multiple times and the process fails. I can’t get through to an agent via chat either.

Question

U

Xfinity Support

Hi, our bill has doubled in the past month and we'd like to direct message with a real agent to discuss what can be done.

Question

•

Your Home Network

4

0

U

Hi! Yes I see the payment is showing on my bank and I have a confirmation number from xfinity. It even showed my what my monthly payment would be with the plan. I clicked submit and it failed at that point.

user_tk65ld

replied

56 minutes ago

to the conversation:

0

U

Installment Plan Failed Set up After Downpayment

I was setting up an installment plan. I made the downpayment and then the Xfinity assistant “failed”. I tried going back multiple times and the process fails. I can’t get through to an agent via chat either.

Question

There are a few ways to try to bypass that error, have you tried using another browser, or an incognito browser window? Clearing browsing data, closing your browser and trying again?

XfinityJeffB

replied

56 minutes ago

to the conversation:

0

U

Xfinity rewards not working properly

Tried to redeem the Dave & Buster's $10 gift card, but keep getting an error message

Question

user_tk65ld Thank you so much for reaching out for help with your installment plan. It is odd that it will not let you resume where you left off after the error. The installment plan options are set up using the online self-service options, so we do

XfinityAmandaB

commented

58 minutes ago

to the conversation:

0

2

U

Installment Plan Failed Set up After Downpayment

I was setting up an installment plan. I made the downpayment and then the Xfinity assistant “failed”. I tried going back multiple times and the process fails. I can’t get through to an agent via chat either.

Question

U

Comcast Ask Executive Support

Formal Billing Dispute: Sales Misrepresentation & Missing Apple Watch Promotional Credit An Xfinity salesperson explicitly stated there would be "no fee to add an Apple Watch" to my mobile account line. This was authorized under a "Free Watch" promotion structured via recurring monthly device credit

Question

•

Devices

4

0

U

Installment Plan Failed Set up After Downpayment

I was setting up an installment plan. I made the downpayment and then the Xfinity assistant “failed”. I tried going back multiple times and the process fails. I can’t get through to an agent via chat either.

Question

•

Billing

10

1

0

Hi @user_1ny3km! Thanks for reaching out on our Xfinity Community Forum! Congrats on our new box! So that we can better help you with activating it, are you working with one of our cable boxes?You can also gain activation help from our Xfinity Assist

XfinityMelinda

commented

1 hour ago

to the conversation:

0

U

New Equipment Setup

I have a new box, I've gone through steps to setup and only have 3 blinking dots on tv

Question

user_po3ci5 If there are no outlets, then most likely no. Our technicians also don't do any wall phishing. Are you trying to sign up for Xfinity services?

XfinityShawn

commented

1 hour ago

to the conversation:

0

U

No coaxial cables in my house

There’s no coaxial cables nor outlets in my house could there be any chances of installing?

Question

Hi there namjoonie, thanks for posting here on the community forums! Our team can definitely get the process started to update the name as it appears on your account. Please send us a direct message with your full name, name on the account (if differ

XfinitySean

commented

1 hour ago

to the conversation:

0

N

legal name change

trying to update my legal name on my account

Question

N

legal name change

trying to update my legal name on my account

Question

•

Customer Service

6

1

0

T

Ad on Facebook

I saw an ad on Facebook in which I think might be spoofing the xfinity site. The reason I think this is because of the way the scene is setup.

Question

•

Getting Started

6

0

U

New Equipment Setup

I have a new box, I've gone through steps to setup and only have 3 blinking dots on tv

Question

•

Customer Service

6

1

0

Hey there, user_rqn26r, we appreciate you dropping by the community forums! BruceW is 100% correct about our email activity policy, so if you haven't accessed it in over two years, it may be deactivated, and you can no longer create a new email addre

XfinitySean

commented

2 hours ago

to the conversation:

0

U

Email

How do I access my emsil I do not want google mail

Question

U

HTTP Status 500 - Internal Server Error

user_5bkw16

replied

2 hours ago

to the conversation:

0

U

Xfinity rewards not working properly

Tried to redeem the Dave & Buster's $10 gift card, but keep getting an error message

Question