Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (551.7K)
Good morning @user_buk3z6, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Y
Favorite channels
My favorite channels are gone with new updates on my LG TV this update is ridiculous fix it or we are gone so much for being a Diamond customer
Question
Hello, and thanks for taking the time to reach out here on the community forums, user_2ygasu! Some features were removed from the Xfinity Stream app in the most recent update, and I apologize for any frustration that it may cause. Our team has been c
No longer see scheduled recordings on cell phone
On recent app update for TV streaming, I no longer see on my cell phone scheduled recordings.
Question
Charge without service
I no longer have an Xfinity mobile number/account but still keep getting charged each month. I have tried endless times through calls and chats to get this charge stopped but I get nowhere and no one helps me
Question
•
Customer Service
Streaming app update - fail. Needs improvement
The new app is not user friendly. I cannot find tv shows on demand I no longer have my favorites list on the guide page You no longer pick up where you left off When pausing shows
Question
•
Xfinity Stream Website
Same here! Favorites are gone on the Samsung version after the update! My mobile (Android) version (under the Filter option) and the web interface both still work. PLEASE get this fixed! Overall, I'm pleased withe the improved performance although th
Favorites feature on streaming app gone after app updated yesterday
Here's what I recommend next Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream. You can use the Xfinity Community Forum and post this message: My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026
Question
No doubt well-intentioned, but a disaster. Just in Recordings alone: 1. You can no longer bulk delete. If you need to free up space and have accidentally recorded a My Mother the Car festival, you have to painstakingly delete everything one by one.
New mobile app
Today I opened my iPad and saw that the mobile app has been updated. The new app is absolutely horrible. It’s not user friendly & when it lists the recordings, most of them list the name of the episode & not the show. BAD decision on changing the app to make it more complicated and less user friendl
Question
@XfinitySeth there is so much morE wrong with this app then losing the favorites. And by the way you cannot use this on the app on your mobile devices. Unless you sign in on the website. The app does not have it. On the mobile app you also removed s
New app is HORRIBLE
I want the old app back. The new one is horrendous. It is not user-friendly. It is confusing. And I don’t want to use it. One of the reasons I kept Xfinity as long as I did was because of this streaming app and how amazing it was. And now you just broke it. You could no longer see scheduled recordin
Question
Good morning @user_9nocxz, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the order, but you have come to the right place for assist
New Internet order pending, phone support cannot locate it, account pages error
I recently placed an online order for residential Xfinity Internet and selected equipment shipping to my home, not store pickup. Additional plan details: My original online selection was 1 Gbps Internet with a five-year price offer, plus one mobile phone line, for a displayed total of $60 per month.
Question
Lost Iphon trade in credits
I am requesting escalation to Xfinity Mobile Corporate Escalations regarding the cancellation of $950 in promotional trade-in credits on two iPhones. The plan change that resulted in these promotions being canceled was actually recommended by an Xfinity representative. At no point during that recomm
Question
•
Devices
We greatly appreciate you taking the time to share your experience regarding the stream app. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still availabl
Channel find search is misding
I cannot find a way to search for networks or specific channels in the new app. I used to go into live TV and use the “find” and type in CBS, Hallmark, or similar, and it would pop up with those channels. It appears that this functionality has been removed if anyone has found it please post and let
Question
@user_2ffi4z Very well put. Thank you.
[Action needed] Move your Xfinity service to your supported modem
I received an email (see below) from Xfinity today asking me to take action by removing an old cable modem on my account. There is no option to remove a cable modem on the website or Xfinity app. How do I resolve this? email: Switch to your supported modem today You have more than one modem on your
Question
Official Solution
Hi @user_c2a9up, Thanks for circling back to let us know that the issue has been resolved. In most scenarios, the devices actually appear accurately on our end, just not on the customer side. Regardless, we still want customers to be able to com
Xfinity Mobile is incorrectly identifying my iPhone 12 Pro Max as a Google Pixel 4 XL
I need help with an unresolved Xfinity Mobile device identification issue. My actual device is an iPhone 12 Pro Max, but the Xfinity Mobile app is incorrectly showing the device as a Google Pixel 4 XL. The IMEI I am using is the IMEI2 from my iPhone 12 Pro Max. This is the IMEI that Xfinity Mobile a
Question
Hi @user_c2a9up,Thanks for circling back to let us know that the issue has been resolved. In most scenarios, the devices actually appear accurately on our end, just not on the customer side. Regardless, we still want customers to be able to comfortab
Xfinity Mobile is incorrectly identifying my iPhone 12 Pro Max as a Google Pixel 4 XL
I need help with an unresolved Xfinity Mobile device identification issue. My actual device is an iPhone 12 Pro Max, but the Xfinity Mobile app is incorrectly showing the device as a Google Pixel 4 XL. The IMEI I am using is the IMEI2 from my iPhone 12 Pro Max. This is the IMEI that Xfinity Mobile a
Question
Glad to know that the team is working on solutions. I hope they restore all the former functionality and do it soon.
Unacceptable Xfinity Stream App Update (v9.0.0) – Restore Scheduled Recordings Tab & DVR Storage Percentage Immediately
As a paying Xfinity customer, I am beyond frustrated with the disaster of the new Xfinity Stream app redesign (version 9.0.0). Whoever approved this update stripped away basic, essential DVR features that we pay high monthly prices to use.Specifically, you removed: The Scheduled Recordings Tab: Ther
Question
Hi there and welcome to Comcast! I am sorry to hear that the tech left. We are happy to take a a look at the account and look to reschedule this for you. Please send us a direct chat message with your full name and complete service address to
Onsite Technician - Unprofessional and unwilling to complete job despite still being on-site
I had appointment for a technician to come onsite 11/13/26 with an arrival window of “between 2:00p-4:00p” … The technician apparently arrived right at 2:00p, and I unfortunately didn't hear him at first. When I checked outside at 2:20p, he was already walking away. Even though he was still at the p
Question
Hello @user_chbftd, thank you for taking the time to leave a post. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. You can still favorite Sports teams on the TV experien
XfinityMarshante
commented
2 seconds ago
to the conversation:
0
0
New app
I hate it!! No favorite channels makes me not watch tv
Question