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@BruceW @Again wrote: "... did you follow up with another DM within 48 hours of the one you were asked to send in March?" Ah, gotcha. No, Having had no response to my March 1 message, the next one I sent was on March 10. Was that responde
Is Xfinity Support broken? Requesting admin assistance
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
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Under federal law, cable providers MUST carry local commercial and non-commercial television stations for customers within their local market through "must-carry" or "retransmission consent" rules. This cable provider (Xinfinity or Comcast) is requir
No ABC Station
I am very unhappy that I do not have access to an ABC station and yet my bill remains the same. A discount should be applied to my bill and a new ABC station should be made available. If not I will be changing to another cable company. [Edited: "Personal Information"]
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@XfinityFrank Thank you. When can I expect a private response for follow up?
Repeated visits from technicians - Building is getting about 1% line speed of what we are paying for.
Comcast technicians have visited my apartment at [Edited: "Personal Information"] 5 times and stated my 1GB connection I am paying for dropping to 2MB about 3 months ago and that it was an "Outside problem" and needed a "line technician" or "maintenance supervisor,". I have called repeatedly asking
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Live tv will not rewind after watching a DVR recording or a streaming service
After replacing my old cable box with a new one I noticed can no longer rewind the live tv after exiting a DVR recording or streaming service. I have read many Xfinity forum messages but Ive seen no solutions. I have also been to the brick and mortar store 3 times to switch my box. I called and spen
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X1
user_8e4v7t Thank you for getting back to us here so we can continue working together :). Do you remember migrating your Xfinity Email to Yahoo? What happens when you try to access your Email through our web portal: https://www.xfinity.com/email?&nbs
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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Thank you for meeting us here in our community, @user_l6is9v. I can understand your reluctance, and concerns about a phishing attempt. We're happy to help. To log into your Xfinity Email, you can use either the Xfinity app or the website connect.xf
received an email about losing access to email if I don't login and update
I received an email saying that I needed to review and agree to updated terms by May 6th or I will lose access to my email. Since it looks like a phishing attempt, I haven't clicked on anything. I logged in directly on the website and don't see anything that looks like I need to update, but just wan
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Where can I find that at?
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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Formal Request for Resolution of Billing Error, Duplicate Account Assignment, and Collections Dispute
I am writing to formally request resolution regarding an account error that resulted in duplicate billing, improper account handling, and a collections referral stemming from an issue created by Comcast/Xfinity. In 2024, a Comcast/Xfinity representative assigned two separate accounts and two phone n
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Plan
received an email about losing access to email if I don't login and update
I received an email saying that I needed to review and agree to updated terms by May 6th or I will lose access to my email. Since it looks like a phishing attempt, I haven't clicked on anything. I logged in directly on the website and don't see anything that looks like I need to update, but just wan
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Customer Service
Hello user_adf5e9. I am glad to hear your concern has been resolved. 😀 Was there anything else that we could assist you with at this time?
Poor customer service
I double paid , caught it . Sunday I talked to an ai bot who said they would cancel payment. As soon as I find a replacement I'm cancelling. Caused me stress 😞.I'm 73
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You're most welcome @user_knfsk0. I am glad I was able to help address your concerns. Was there anything more we could assist you with this evening to help make your experience an even better one?
cannot call internationally
tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again
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Hey @user_xy42u8, Thank you for visiting our official Xfinity Forums Community support page. We are limited on the assistance we can provide with the Xfinity Mobile services. Our dedicated Xfinity Mobile team is better equipment to access the account
Been trying to setup cellular on an Apple watch for a year
Hello, I have an Apple watch that I want to setup for my child with cellular service. I've been attempting to get this to work for a year, via chat, phone calls and in person at Xfinity stores. I won't go into the full history, but just tell you where it is now. I setup the watch for my son, it pair
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thank you for the information. i sure wish that your support people would have known that. i wish someone could have told me on the front end.
cannot call internationally
tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again
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All is well customer service came through 4 me .
Poor customer service
I double paid , caught it . Sunday I talked to an ai bot who said they would cancel payment. As soon as I find a replacement I'm cancelling. Caused me stress 😞.I'm 73
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@brinyside I tried to change my IP address, but alas I was not able to do so. I found this on another xfinity thread: "Comcast does not provide a way to change the IP address of its gateways, and they won't change it for you." I rent my Gatew
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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Xfinity had one small perk that benefitted the members - may I add the *ever decreasing members- of the cable TV community. You removed it without informing your customers, it still presents as a perk when you look through your rewards but defaults
$1 movies
I'm a platinum member. Should I be getting the monthly $1 movies? It doesn't seem to be consistent. The last one I used expired 1/20 and I haven't received an offer in February at all.
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Thank you, can you please let us know what type of device you are using and if you are currently connected to your in-home Wi-Fi or are connected out of the home?
Access denied on Xfinity app
I have a similar problem in getting "access denied" trying to log into the Xfinity app. I have deleted, reloaded, restarted the phone without success. I can't seem to get anywhere.
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Horrible
Hello, I have had the worst experience with you all. I was charged twice within a week. I reached out to receive a refund and was initially told I would receive within 3-5 business days. That time has now passed and I reached out again today and was told they wouldn’t refund me and that I have to ac
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Your Home Network
What is included in the “video price”? For me, through December 2024, the "Broadcast TV Fee" charge was separate from other TV service charges on my bill. Beginning in January 2025 that fee was added to the charge for my basic TV service in a subtot
BruceW
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What is the Tv: video price
What is included in the “video price”?
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