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Technician No-Show
I had a scheduled appointment today for a technician to fix a buried cable and no one showed up. I even had a supervisor confirm the appointment prior to the scheduled time. Now I am scrambling to make arrangements for work. Completely unacceptable. Need to find a new provider.
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Customer Service
Cancel internet
I need to cancel internet. Joining my wife and she has Xfinity already. I want to set up in advance to cancel and turn in my flex box. I'm told I can only do this 48 hours in advance and I don't have time for Xfinity while trying to move. I can I work through this?
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Your Home Network
How to add channels to a a favorites list
When using Xfinity streaming and fire TV, how do I add channels to my favorite channel list?
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Xfinity Stream Website
iPhone Xfinity App Issues
I have an IPhone 15 and cannot login to either my Xfinity account app OR the Xfinity Stream app. I have the latest apps (with Xfinity just updating it 3 days ago). Even time I try and login in after I enter my username it comes up with “access denied” then some long information. why is this happenin
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Xfinity App
Thank you for reaching out to our team here. I am sorry to hear about those issues with the service, and will be happy to look further into those from here. Can you send me a direct message with the full name and complete address for your service? To
If xfinity is gonna sell wi-fi, could you at lease make sure the wi-fi works?
I've had Xfinity wifi for two years now, only because it's the only option at my address. Every single day while I am working, the wifi goes out, loses connections, delays, etc. EVERY. SINGLE. DAY. I've had at least one work video call either lose connection completely or slow down to the point wher
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@user_9c9s5d, our apologies, as "Insert Image" is seventh from the right, and fourth from the left of "System Font". Or, if you're willing, please send us a direct chat message with your full name and complete service address to “Xfinity Suppor
mobile live agents
Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st
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user_9kpjy2, hello there and thanks for reaching out. Congrats on your upgrade! Utilizing our voice service doesn't impact what gateway you're using. Your voice service is VOIP (voice over the internet) - you'll just activate your gateway and connect
upgrade offer from Arris TG1682G XB3 modem
Will the new device being offered retain all the features of the present device, including voicemail, fax, USB/Enet/phone ports, etc.
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I'm happy to help, marcus305! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.
Question re: Xfinity Rewards code for free Universal tickets
Through Xfinity Rewards I recently claimed a promo code for two free 1-day tickets to Universal Orlando. The T&Cs state in part the following: "Must redeem offer by 5/10/26 and enter unique one-time use promo code at checkout by 10/25/26 to receive discount. Must use tickets by 10/25/26." I was orig
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Thank you so much for your very prompt, clear, and thorough response!!
Question re: Xfinity Rewards code for free Universal tickets
Through Xfinity Rewards I recently claimed a promo code for two free 1-day tickets to Universal Orlando. The T&Cs state in part the following: "Must redeem offer by 5/10/26 and enter unique one-time use promo code at checkout by 10/25/26 to receive discount. Must use tickets by 10/25/26." I was orig
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Accepted Solution
Thanks for posting on our community forums, marcus305. I'm happy to clarify this for you. You do not need to create a Universal Orlando account or apply the promo code on Universal’s website by today (5/10/26). Per the terms, 5/10/26 is only th
Question re: Xfinity Rewards code for free Universal tickets
Through Xfinity Rewards I recently claimed a promo code for two free 1-day tickets to Universal Orlando. The T&Cs state in part the following: "Must redeem offer by 5/10/26 and enter unique one-time use promo code at checkout by 10/25/26 to receive discount. Must use tickets by 10/25/26." I was orig
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Now, I have to ask what are the 'recommended secure channels' and how do I access them. And I do know what this is about, "There is an option that is on the bottom right called "insert Image" it should be third from the right." I don't s
mobile live agents
Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st
Question
Accepted Solution
Closed
Question re: Xfinity Rewards code for free Universal tickets
Through Xfinity Rewards I recently claimed a promo code for two free 1-day tickets to Universal Orlando. The T&Cs state in part the following: "Must redeem offer by 5/10/26 and enter unique one-time use promo code at checkout by 10/25/26 to receive discount. Must use tickets by 10/25/26." I was orig
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Customer Service
Unfortunately, we can not make the app available for a specific TV. We have no control over what content is allowed to be downloaded. @user_sc9gzr
Xfinity Stream App on LG TV
Trying to download Xfinity Stream app on new LG tv. It finds the beta version only. I know the beta version no longer exists. The tv is a 2025. How do I get the tv to find the current stream app ?
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Good afternoon SheltieMama-1. I would be more than happy to look into this further for you. Are you receiving any error codes on the app when this happens at all? With the troubleshooting you have done so far, have you already fully deleted the Xfini
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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I sure can @user_dpsg16 . Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located a
Expired VISA Gift Card
Hi Xfinity Support, I recently found a VISA gift card from a promotional offer that expired in 04/26. Would it be possible to have the gift card reissued? Thank you for your assistance.
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I tried contacting them, but they were unable to help with reissuing the prepaid card. Could you please assist?
Expired VISA Gift Card
Hi Xfinity Support, I recently found a VISA gift card from a promotional offer that expired in 04/26. Would it be possible to have the gift card reissued? Thank you for your assistance.
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No error, the button just does nothing!
disney hulu activation issue - called 5 times no resolution
Disney Hulu included in the 1Gig plan. Have the activate button. Clicking it takes to a Disney page saying you are activating a 3rd party subscription. When i click, it opens a Disney help page with the Xfinity page back to the activate page. nothing happens. Called support 5 times no resolution. th
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I am very glad to hear that you were able to get that resolved. I can share that feedback from our end for you. If you ever have any account or service issues we are happy to assist from here.
Assistance with mobile order identity verification
I am reaching out to escalate an issue I have been trying to resolve for three days now. I placed an online order for two new phones and to add two new lines to my mobile account, a total of five times now. My orders keep getting canceled because when I go through the identity verification process,
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Hey @user_fg4tb7, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to take a look at the Xfinity Mobile account and device trade-in. Please send a direct message by clicking the chat icon in the u
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Xfinity Lost Trade-In Phone & Has Given Me the Run-around for 3 Months Despite Proof of Delivery
I have been trying to resolve a Xfinity Mobile trade-in issue for over 3 months, and it has turned into a complete customer service nightmare. Right now this feels less like customer service and more like a stall-until-the-customer-gives-up strategy. In January 2026, we switched from AT&T to Xfinity
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