Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (423.5K)
@XfinityThomasB I sent a direct message like you asked with all my information I even went to the Xfinity store where last agent sent me knowing they couldn't give me a refund there, the agent at the store apologized and told me to contact better bu
Waiting on refund!!
Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was
Question
@pink.a I'm glad I could help you sort everything out and disconnect your account. Never hesitate to create another public post for any of your future account and service needs!
Need to exchange e-mails/chats with actual person to sort out membership status
So this is about my xfinity's membership. I don't know what details I may disclose so please, let me talk to someone from customer service... I didn't find an option to send Direct Messages. Important.
Question
@user_vip1tt @XfinityDuron Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these publ
Unstable Internet connection + unprotected coaxial cable connector outside
Hello - I've been experiencing very unstable Internet connection for a few days, especially as temperatures were very low over the holidays and during windy days. I checked the cable connection outside and noticed that the coaxial cable connector is not inside an insulated box but exposed to the ele
Question
@Again Thank you for that information. It was exactly what I needed to solve my problem. Happy New Year to you Tony
new istall of Thunderbird problem
I got a new computer for Christmas. It has Windows 11 Pro OS. I would like to use Thunderbird as email client. The process lets me input user and password, the get to xfinity email login but then tells me Access Denied on the login server. What do I do next?
Question
Thank you for that screenshot! I am sorry that this is happening, and I want to assure you this is not a normal occurrence. We'd be happy to assist in reviewing the bill with you and refreshing the account on our end to hopefully get you access. I d
Billing Statement Won't Load
I just activated service with Xfinity and I have a higher than anticipated bill for the first billing cycle. When I try to open my current billing statement to look through the charges, it will not open. I have tried a browser on my laptop, phone, and in app. I'm paperless to take advantage of the l
Question
I sent that info just now
Lying sales reps
I purchased a phone from Xfinity to replace my old phone. I was looking for the best deal as times are tough right now. To my surprise the sales rep told me I could get a new iPhone 17 for a small fee with no monthly bill because I was due for an upgrade. Here we are a month later and a monthly fee
Question
Which cable do you mean ? Coax cable ? And what "Comcast box" ? A TV box or a cable modem ? And what third party "router" ?
Comcast box and third party router
I plan to splitting cable to go to Comcast box and third party router. Is that recommended?
Question
Yes, but this was a major network upgrade, and it took a very long time. An update of this scale should have been performed outside of business hours to avoid disrupting customers. Scheduling it during the workday is unacceptable.
Complaint
Planned maintenance that causes an outage of more than three hours should not be done during business hours. Every other company schedules planned maintenance overnight or on weekends, when usage is lower. Xfinity needs to understand the type of service it provides. Whether you like it or not, the w
Question
Thank you for reaching out @user_0p2rtd At this time we do not have any documentation to provide for a service interruption. When I am having a service interruption I take a screenshot of the Xfinity App which shows an active interruption and usually
Internet Outage Documentation
My internet was disconnected and was fix in over 40 mins. My Job supervisor is requesting for a documentation to show proof that my internet was disconnecetd
Question
Hey there, @user_dwrkop! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! You can certainly have your network set up just how it will fit your household needs. There are many ways to accomplish that, you can place
Comcast box and third party router
I plan to splitting cable to go to Comcast box and third party router. Is that recommended?
Question
@user_xs58d5 I appreciate you giving us the opportunity to help process the cancellation order via Forums. Our private conversation will remain open so you can reach back out to us if you have any further questions or concerns.
Online Cancelation Option
I am trying to cancel my services and believe Minnesota Law (Minn. Stat. § 325G.59) requires that companies with online management capabilities like Xfinity, to have an online "click to cancel" option. I have tried everything and only get a "Schedule a call" response. Very frustrating!
Question
It fails to load the bill. I just get an endless loading screen (see below). And I have tried on alternate browsers and private mode. Still not loading.
Billing Statement Won't Load
I just activated service with Xfinity and I have a higher than anticipated bill for the first billing cycle. When I try to open my current billing statement to look through the charges, it will not open. I have tried a browser on my laptop, phone, and in app. I'm paperless to take advantage of the l
Question
Internet Outage Documentation
My internet was disconnected and was fix in over 40 mins. My Job supervisor is requesting for a documentation to show proof that my internet was disconnecetd
Question
•
Customer Service
It seems I still have the exact same speed. Maybe upload is slightly lower. But you would only see that lower upload during a speed test otherwise you'd never notice. I already swapped back to the xb8 and had 0 dropped Inter
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
Question
Not able to activate Peacock Premium
I just got Xfinity installed in my home and I am having issues getting the Peacock Premium subscription to activate. When I try to use the "Activate" button in app on my phone or browser, I get the error message "Something unexpected happened" (see below). I've read through other threads of this pro
Question
•
Xfinity Stream Website
Hello user_vsit8g thanks so much for taking the time to reach out here on our Xfinity Forums, and for trusting us as your home service provider! When attempting to access the billing, what specific errors are you seeing? Does it say fail to load, jus
Billing Statement Won't Load
I just activated service with Xfinity and I have a higher than anticipated bill for the first billing cycle. When I try to open my current billing statement to look through the charges, it will not open. I have tried a browser on my laptop, phone, and in app. I'm paperless to take advantage of the l
Question
Outlook not receiving incoming Comcast emails
Outlook not receiving emails when there new emails do exist. Last email received via Outlook was dated 12/25/25. It is now 1/6/26 and Outlook is no longer receiving emails. Nothing has changed on my desktop since 12/25/25. I am on Windows 11. Please help. Thank you.
Question
•
@user_m96k30 I am sorry to hear your Peacock Premium is not working. Have you tried other email address such as your Comcast email to log in?
XfinityDena
commented
58 seconds ago
to the conversation:
0
0
Peacock Premium with Xfinity Gig internet
I have activated my Peacock Premium in the xfinity app but when I go to Peacock, it prompts me to sign up and pay for a subscription. When I attempt to unlink peacock, an error message pops up. Can someone help me? I have already contacted peacock and they could not resolve this issue.
Question