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Diesel1A Hello and thank you for circling back with us. I can definitely help you look into that 100 gift card and see what we can do to assist you with a resolution. Please send us a DM to Xfinity Support with your full name and address to get start
How to submit/enter promo code?
I recently signed up for Xfinity Internet. While trying to order I received an email from Xfinity with a promo code for $100 virtual prepaid card for completing the order within a specific date. I placed the order but don’t see an option anywhere to submit the promo code. Please help with directions
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@user_2c570a Thanks for bringing your lineup concerns to our attention. I'm sorry to hear of the issues you're facing with your channels. As a friendly reminder you can locate your current lineup as well as our additional lineups via our Xfinity App
Deceptive pricing
I am writing to formally document a serious concern regarding my recent interaction with an Xfinity representative on April 9, 2026. During a call lasting over an hour, I was attempting to resolve a billing increase of nearly $50. The representative assured me he could provide a 5-year price guarant
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I had them move the gateway. In the process, it also turned out the 20+ year old cable run was junk, so they pulled a new run from the pole. It has been working solid since then, and I only reset it once after a storm when we were gettin
Gateway constantly goes offline - speeds are about 1/3 of plan purchased
Since switching to Xfinity in January, I have been constantly plagued by my gateway going offline ( red light ) and having to cycle the power to get it back on. Up until this week, it seemed to happen consistently around 130PM EST. I spoke to a tech for about 45 minutes the other day who said they f
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This is ridiculous to put it nicely. The amount of money spent for service continues to increase and to have to deal with these companies acting like spoiled children is mind numbing. We've been told to go to other streaming/options while this happen
Drop CBS
I am NOT happy about the Scripps dispute and losing channels. You jack up my rate every year an now I’m expected to pay for another service to watch local? This is ridiculous. I am finally going to cut my cable if this is not resolved ASAP. Also I should be CREDITED for not having what you said I wo
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@velocityrow Thanks for reaching out to our team for help. You're in the right place for a resolution. Your gateway should not make any noise and I understand the need to swap it out. When did this start? You can go into any Xfinity Store to swap ou
Loud electrical ringing from Xfinity XB6 — replacement request
My XB6 gateway has a very loud high-pitched noise coming from inside the unit, audible across the room. Rebooting and moving it did not help. What’s the best way to get Xfinity to replace it or swap it for a later model like XB7/8? I tried finding some customer support on the website, but that seems
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@user_au9nfm We do apologize for any inconvenience or misinformation given. Most of the local Xfinity stores won't have the prepaid modems so the information provided to you above by my coworker would be the process you need to go through to get a ne
The manager at your Xfinity store attempted to defraud me
I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the
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That is not the instruction given to me by technical support when I was chatting with them. I asked them numerous times if there would be any cost associated with this upgrade and they assured me that there would not be. If there is an issue of right
The manager at your Xfinity store attempted to defraud me
I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the
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I can no longer connect my wireless cameras to my LAN following Xfinity’s latest update
I can no longer connect my wireless cameras to my LAN following Xfinity’s latest update. This has resulted in slower speeds, increased lag times, and overall connectivity and security issues. The only way I can view my live stream camera footage and use its app is if I lower my Firewall settings, pu
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I have a CODA56 on the 1.2 Gig plan. My download is fine, but upload is capped at exactly 40 Mbps.
I have a CODA56 on the 1.2 Gig plan. My download is fine, but my upload is capped at exactly 40 Mbps.
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Your Home Network
Wifi constantly cutting out
Today we've had our wifi crash now 3 times around 15-20 minutes apart. We've restarted it through the app and manually. We will on a semi-often basis have it crash sometime between 2-4 am cst but it's only temporary and usually comes back up on it's own with no restart needed which has happened sinc
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Your Home Network
@XfinityMarshante Its been 90days and still no promo. @XfinityRichard said to contact after 90days. I believe i need to post this comment again before I send a direct mail.
How to submit/enter promo code?
I recently signed up for Xfinity Internet. While trying to order I received an email from Xfinity with a promo code for $100 virtual prepaid card for completing the order within a specific date. I placed the order but don’t see an option anywhere to submit the promo code. Please help with directions
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Promotional upgrade for Mobile devices to full speed at no cost!!
I have received several emails from Comcast and Xfinity that they are upgrading our mobile plan to full speed at no cost as shown below. "We've upgraded your Comcast Business Mobile plan. Your high-speed, premium data will no longer slow down based on how much premium data you use. Once your line ex
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Plan
If xfinity raises your prices constantly and can't afford ABC contract perhaps it's time to leave. Or hire new contract lawyers or CEOs or push your board members out.
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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When I wanna add new account or do something, I got the message of "You can’t make this change right now..."
When I wanna add new account, there is a message... what can I do? Also, I cannot find the direct message icon. You can’t make this change right now We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.
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Xfinity App
Deceptive pricing
I am writing to formally document a serious concern regarding my recent interaction with an Xfinity representative on April 9, 2026. During a call lasting over an hour, I was attempting to resolve a billing increase of nearly $50. The representative assured me he could provide a 5-year price guarant
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Customer Service
Hi there @Rush6096, Thank you so much for reaching out to us regarding your missing NBC on your channel list. At this time there has been no update on the Scripps contract. Comcast offers a range of similar, alternative viewing options. Stream live
XfinityRoberto
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Bring back NBC Affilate
Comcast needs to get off their useless asses and bring back Scripps/NBC to the West Palm Beach area. Or some NBC affiliate. The fact it is still off the air is ridiculous.
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