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Upgrading Disney+ and Hulu Bundle to Ad-Free Doesn't Work
I have the Disney+ Hulu bundle through Xfinity and have been trying for three days to upgrade with no success. I log into Xfinity.com or use the Xfinity App, go to Manage My Plan, select the Disney+ Hulu Bundle, select the "$9.00 Premium" option and click Next. The next page shows me my new expected
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Customer Service
yes please. 712 2nd Ave SE Minneapolis MN 55414
Drop Line removal
How do I reach someone at xfinity to arrange to permanently remove an overhead drop line?
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Monday was a holiday. That would cause the package not moving. I would check again today.
Trade-in device shipped with USPS is not moving and I'm worried about losing trade-in credit
Hello, I shipped my trade-in device (iPhone 16) with the USPS shipping label provided but looking at the tracking number I see that it has not moved since Friday 10/09. I tried to drop it off at a Xfinity store as your website says and customer support on the phone told me I could do but the store s
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Good Morning, @user_rzn9n7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do understand the frustrations with attempting to enjoy the Peacock access. The reward for our Platinum members was valid for 24-months
Peacock Premium Access Issue
Hello, I'm trying to use my Peacock Premium access (Platinum) but it's giving me the run around. The email on my account matches the one I used to sign up and access Peacock Premium for the past year but now it's no longer working and I'm unable to access content. I've seen some other people suggest
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Pending internet activation
After a month of trying to do an upgrade. I kept receiving an email regarding internet activation that apparently no agent can seem to resolve on my account. I have managed WiFi through my community and it showing my internet is active on my account. I had to cancel 4 orders because no one can seem
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Devices
@Hml268 Just to clarify, this is iCloud directly, not an Xfinity representative? If it is iCloud, then you would need to reach out to Apple Support as we don't provide that service.
Customer service phone number
I want to talk to a live person. Please give me phone number for cable customer service
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How much are you going to be charged and which plan did you select? Mobile Select is free for the first year, if you selected Mobile Plus that is an extra $15 per month.
Free year plan
When I signed up for Xfinity wifi xfinity told me I could get a free year mobile plan and when I signed up I’m now getting charged next month for the activation fee I get that but also getting charged for my mobile plan
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I am suddenly being told I need to upgrade my account to watch shows on peacock. I have it through platinum benefits as well. How do we fix this issue.
Peacock Premium Access Issue
Hello, I'm trying to use my Peacock Premium access (Platinum) but it's giving me the run around. The email on my account matches the one I used to sign up and access Peacock Premium for the past year but now it's no longer working and I'm unable to access content. I've seen some other people suggest
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Hi user_fl2jjb! We appreciate you taking the time to reach out to our Xfinity Forum regarding this damage claim. We value you as a customer, and please know that my team is always here to support you. My team can absolutely assist you with this damag
Property Damage Claim
We had our lawn professionally graded and seeded just two weeks ago. This was an extensive and expensive process. Yesterday, Comcast showed up to bury their line and drove over our freshly watered seedlings that we have been meticulously caring for for weeks and JUST started coming up days ago and t
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they say pay 1.99 for service then try to sell other services for $30
Customer service phone number
I want to talk to a live person. Please give me phone number for cable customer service
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i cloud is harassing me about paying them for cloud service
Customer service phone number
I want to talk to a live person. Please give me phone number for cable customer service
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@Hml268 Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you let me know a little more about your concern regarding online services so I can better assist you?
Customer service phone number
I want to talk to a live person. Please give me phone number for cable customer service
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The only resolution is to Contact an attorney.
Xfinity repeatedly closing my case again and again without completing any work
We're having a case repeatedly closed again and again without doing any work. On 03/04/2026 we requested Xfinity to relocate the pedestal box located in the back of our unit because of a major (invasive) water proofing work done by our HOA that wasn't able to be 100% completed due to the pedestal bo
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live person to talk about online service
Customer service phone number
I want to talk to a live person. Please give me phone number for cable customer service
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@user_vh22dn Thanks for reaching out to us, to clarify are you looking to have an aerial drop removed from a location that no longer needs Xfinity services?
Drop Line removal
How do I reach someone at xfinity to arrange to permanently remove an overhead drop line?
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I have a case # ECM0026022642. It's been 5 days. When will someone contact me regarding charges for early upgrades on 1 phone?
I was eligible for early upgrades on the 2 A16's on my plan. I went into store #54032 in Hendersonville, TN on 9/25/26 and they took the A16 in trade and upgraded me to an A37 for $0.00 . Order #3729654297966426896. They kept my old phone at that time. 2 newer associates tried to help me, said they
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Plan
Hello, @CantAfford - I'm sorry to hear about your trouble with accessing Peacock Premium and with your connectivity at home. I'd love to see what we can do to both troubleshoot and resolve the internet issues, and escalate your Peacock access concern
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free Peacock as Diamond member (whoopee)
Offered free Peacock but I have to know my sign in info to cancel the lower tier FREE Peacock xfinity already gave me, No idea what the password or email is. Not a fav app but ok free. Xfin HELP cannot tell me or fix anything. WHen I try to change password on line the form asks for my credit card or
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