@user_6hj09g Thanks for reaching out to us. We do apologize for any inconvenience you're having accessing your HBO Max subscription. Have you tried doing a hard reboot on your device or the Xfinity streaming box?   Via the Xfinity streaming box

Is this ever escalated out of the forum? Can we ever get a real supervisor to chime in? And don’t ask me to waste more time on a call or ask me what I’ve already tried. We’ve established that.

user_806b81 Hello! Have you tried clearing your cookies/cache and then trying again? You may also want to try another browser if you have not already done that.  

kellyi, Hi there! Thanks for reaching out. I appreciate you providing those details and letting us know what troubleshooting you've already completed. I can understand how frustrating it would be when the email search function isn't returning the cor

Thank you for reaching out @user_6zxnw0 I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but preven

my internet keeps going out

... How can I change my payment method? Please see https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments.

Good morning @user_69yhfl, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with

I have to add that several representatives told me I was approved and just waiting on a credit limit. I was told that if I paid my most current internet and cell phone bill, I'd be approved, so I did. I've talked to so many people the last 2 weeks re

Exactly what he said this issue has gone on WAY too long. Stop wasting customers time asking them to “try” things you know will not fix “your” problem.