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Tampered sensor after switching batteries
Hello, I'm getting a 'tampered' notice on one of my motion sensors after switching the batteries. I have been unable to figure out how to fix the problem and in the meantime, it seems the sensor is not operational. How can I fix this?
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Devices and Equipment
Cjenn008 Hello there, and welcome to our Xfinity Forums Team! We appreciate you reaching out to our team for a resolution. I'd be happy to help you get a ticket issued for your damage concerns. To begin, can you please send a Direct Message with your
I need immediate assistance with opening a Property Damage Claim. Yesterday, an Xfinity technician drilled through my exterior sidin
Hello, I need immediate assistance with opening a Property Damage Claim. Yesterday, 12-01-25 an Xfinity technician drilled through my exterior siding and struck a service entrance cable near my electrical meter. This caused: A drill penetration directly into the cable Visible charring and burn marks
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I setup payment arrangement
And my service is not restored it popped up saying it will take 5 min it’s been 20 min
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Customer Service
user_aa90b2, I am sorry to hear you are having issues. Please try the steps that Justin shared above and let me know if you still have issues.
Two-factor authentication codes need to be emailed to my Comcast email address. The emails aren't being delivered, not in Spam either.
Hello I cannot get the two-factor security code delivered to my Comcast email in-box. It is not in the Comcast email Spam folder either. I have tried multiple times. We are a small nonprofit and we do not have a cell phone to get the two factor code, we always use email to get the code and it has ne
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Cancel service
How do I cancel service? It said I could get a call back in two days but surely there is an easier way?
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Customer Service
I need immediate assistance with opening a Property Damage Claim. Yesterday, an Xfinity technician drilled through my exterior sidin
Hello, I need immediate assistance with opening a Property Damage Claim. Yesterday, 12-01-25 an Xfinity technician drilled through my exterior siding and struck a service entrance cable near my electrical meter. This caused: A drill penetration directly into the cable Visible charring and burn marks
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Customer Service
Hello @user_h51ryl we wanted to follow up and see if you are still experiencing issues at this time? Were you able to check out the link our Expert @EG shared a couple of days ago?
T3 timeouts
I'm really getting tired of the lack of service on my line. I'm tired of complaining. I am tired of having to call in about an issue that isn't getting resolved.
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Hey there user_bus2fe did the article provided by @SolutionSpotter help to resolve the channel issues you were having?
Xre-03059
I can’t put on certain channels. Some channels keep freezing and are super pixilated. This has been happening for weeks. I have reset my modem and it doesn’t fix the issue.
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Ip blacklisted
Can’t get email on iPhone …Message says up address blacklisted
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Customer Service
user_0fcea5, I know it can be frustrating dealing with the automated line. I can help. Although we are sorry to lose you as a customer, I can help. Please send us a direct chat message with your full name and complete service address to “Xfinit
Cancellation
I want to cancel my service but this is starting to get annoying. I have tried calling to be hung up on by a robot saying they cant find my account after verifying my address twice. Then it says to chat but chat says they cant cancel the account. Why is this so difficult. I am moving out of state an
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Hey @head4hydra , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the prepaid card for Xfinity Mobile. I would be more than happy to offer my assi
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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Cancellation
I want to cancel my service but this is starting to get annoying. I have tried calling to be hung up on by a robot saying they cant find my account after verifying my address twice. Then it says to chat but chat says they cant cancel the account. Why is this so difficult. I am moving out of state an
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Sign-In and Account Management
The link sent says it’s for “cable “ account number . I put my account number and nothing.
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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Could you just temporarily lift the mail size limit for the transition to Yahoo?
I'm checking my mailbox to find messages over 25MB. I don't know if that's Real Binary MB (1048576) or Marketing MB (1000000). And of course the webmail interface has no way to search based on size, so I'm relying on Thunderbird/Outlook to do that. In some cases they can't agree on how big the attac
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Hi there, @user_nf1y3h Thank you for reaching out! I do apologize for the inconvenience you are having trying to turn on UpNp from the Xfinity APP. Since it's been a few days, since you last posted are you still having trouble?-Richard
UPnP Xfi
So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?
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Better business bureau complaint
Got a call from xfinity last Wednesday about a complaint I put in with the better business bureau concerning Xfinity trade-in program..was told xfinity would get back to me Friday or Monday because of the Thanksgiving holiday. It is now Tuesday Dec 2nd and still no call back. If xfinity doest contac
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Customer Service
user_kpgt1z Hello there! Thank you so much for using our Forums and for taking the time out of your day to write us. We are here happy to take a look into your account to see how we can make sure your account is active again. Please send us a DM with
XfinityJorge
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I setup payment arrangement
And my service is not restored it popped up saying it will take 5 min it’s been 20 min
Question