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user_trh7no, Hi there! Thanks for taking the time to reach out and for bringing this to our attention. I can definitely understand the concern with getting that broken line fixed as quickly as possible. Over social media, our expert team is dedicated
Broken line
I need to get a broken xfinity line replaced at [Edited: "Personal Information"] can you do this?
Question
Wrong caller ID for outgoing calls from my landline serviced by Comcast. I need you to change it back to the name on the account.
My caller ID for outgoing calls has the wrong name. I need you to change it back to the name on the account. Also, when I try to call this number, I receive instructions that I need to enter a 2 digit code because the number is blocked for spam call filtering. Why???
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Customer Service
Good Morning, @dejapilar! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the frustrations with using the Prepaid Gift Card, it certainly is not what we want for our customers. I would reco
$200 Xfinity prepaid card
I happened to look in my emails and saw something about this $200 Mastercard. I did all the steps necessary to activate it. My online purchase keeps getting declined. I contacted chat support and they keep giving me the run around. Keep sending me links about making sure it’s activated. It’s definit
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Hello user_mpz9z8! Thank you for sharing the experience you are having with the Xfinity stream app on the fire stick. I know the experience is a bit different on each platform. But I have not had any issues with the fire stick recently. Did this trou
Xtream app running on fire stick
The xtream app running on fire stick extremely buggy. It randomly dies while watching Live TV and goes back to the guide to the very beginning. the guide is also extremely buggy. You cannot also just select a show to watch. Sometimes it works and sometimes it doesn’t. Sometimes it comes up with Togo
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I think we'll simply cancel Paramount.
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
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$200 Xfinity prepaid card
I happened to look in my emails and saw something about this $200 Mastercard. I did all the steps necessary to activate it. My online purchase keeps getting declined. I contacted chat support and they keep giving me the run around. Keep sending me links about making sure it’s activated. It’s definit
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Customer Service
Hi user_8ik5pl! Thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear about the connection issues you're experiencing while streaming. To further troubleshoot
when is xfinity going to figure out how to stop interrupting streaming. I pay an exorbitant amount of money every month for this service
Fix this [Edited: "Language"]. I am tired of being kicked out of shows and having to restart or come back later to finish watching. This is getting so old and I am about to find a different provider for my viewing pleasure. This isn't a random event. This happens every night when I sit down to watch
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We are not robots. @user_7uyr5b Thanks for letting us know about the troubleshooting steps you've taken. We would like to look deeper into your Paramount streaming concerns. Can you please direct message me your first and last name along with y
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
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Broken line
I need to get a broken xfinity line replaced at [Edited: "Personal Information"] can you do this?
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Customer Service
user_p481ip Thank you for sharing your experience with us. We are here for you for. Since we need to gather personal information we will continue to work with you in our DM. Please send us your full name and complete address. How to Send Us a D
live chat re bill
This was the most frustrating encounter I have had for a long time. My bill was incorrect, I could not get into my account, the offer to text me showed a totally different phone #; to email me showed a totally different email address, my bill was totally wrong, and the live chat was the stupidest re
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user_6s4hnl, Thank you for reaching out to Xfinity Support. Has this been reported to Xfinity? Have we had anyone out to take a look at the damage?
Property damage! Unacceptable
Comcast had a subcontractor come out over 2 mos ago to install new lines in front of my home. In the process, the workers buckled my asphalt driveway! Additionally, they left a new box with the lid open, wired exposed, and hazard tape is wrapped about a utility box. Businesses are legally obligated
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live chat re bill
This was the most frustrating encounter I have had for a long time. My bill was incorrect, I could not get into my account, the offer to text me showed a totally different phone #; to email me showed a totally different email address, my bill was totally wrong, and the live chat was the stupidest re
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Sign-In and Account Management
Property damage! Unacceptable
Comcast had a subcontractor come out over 2 mos ago to install new lines in front of my home. In the process, the workers buckled my asphalt driveway! Additionally, they left a new box with the lid open, wired exposed, and hazard tape is wrapped about a utility box. Businesses are legally obligated
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Customer Service
I have been trying for 2 days to find a way to log into my email. I know my account is inactive from lack of use but supposedly I can log in to make it active BUT it won't let me log in
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Xfinity team tried to fix it but nothing really worked. I randomly checked network manually and it worked. So I’m glad this is finally resolved and I can use my phone abroad—at least for now.
No cell data abroad. No international coverage
I travelled relying on my Xfinity mobile plan which included international data. I arrived and no cellular data available past three days. I’m now abroad with no phone or internet access which is miserable. Reached costumer service on Friday 6/12 and they couldn’t fix it—only giving me a ticket to b
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Of course we have. there is no error code. am i talking to a robot?
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
Question
2 Free Smart watches for bring a Platinum member
I was called about a promotion for 300.00 off 2 free Smart watches. I went to the store and I purchased them I'm still not receiving my promo credit for both watches I'm being billed. Then I was told by a Representative in the store when I was only going to buy 1 that if I buy 2 her Manager told her
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Plan
Replaced battery and Home Screen still states low battery
Hi.. replaced battery in sensor and waited 5 minutes in between changing and Home Screen still states low battery
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Devices and Equipment
Hi there, @user_p1if26. Thanks for reaching out to us here on the Community Forum. We can help update the caller ID name for you. As far as the spam call filtering, you can adjust those settings here : https://www.xfinity.com/support/articles/change-
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Wrong caller ID for outgoing calls from my landline serviced by Comcast. I need you to change it back to the name on the account.
My caller ID for outgoing calls has the wrong name. I need you to change it back to the name on the account. Also, when I try to call this number, I receive instructions that I need to enter a 2 digit code because the number is blocked for spam call filtering. Why???
Question