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user_rf387e Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
I just got new service
I just got new service but it’s saying I have a pre paid account and I don’t have a account and it want let me activate my equipment
Question
@XfinityJeffB @user_uy3ets Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Persistent Packet Loss for 2 Years Across Multiple Modems and Computers – Need Network-Level Investigation
I've been experiencing constant packet loss on my Xfinity connection for approximately 2 years, and I have been unable to get this issue resolved despite extensive troubleshooting and numerous technician visits. My current equipment is the Xfinity XB10 gateway, and my gaming PC is connected directly
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i think there is a higher demand!!! i agree with egit8t bring it back and add WNBA and you might want to think of ncaa volleyball that has been packing gyms!!!
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
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Billing
I’m trying pay my bill but it keep taking me to a restricted section then saying it’s a problem on yall side
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I just got new service
I just got new service but it’s saying I have a pre paid account and I don’t have a account and it want let me activate my equipment
Question
"Recover Deleted Items" has very unexpected result
Today, I clicked "Recover Deleted Items" for the first time. I wanted to see if I could find copies of some sent emails. I expected to see things from the last 30 days since that's what it says will be displayed. BUT - instead, it shows me EVERYTHING going back to 2017 and beyond. How can that be?
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Getting Started
lcukystrike Hi there. Thank you so much for reaching out on our Xfinity Community Forum about moving your service. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
my move requires extra attention
im trying to move my internet service, but it's saying my move requires extra attention. there's a phone number but im waiting for one to come in the mail, is there any way to make the move online?
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Hi @user_fz9t29,Am I understanding correctly that a previous balance is preventing you from starting a new account?
payment
so i owe a balance, but when i talked to the man he said he could wave it off, so as im trying to set up the new one i can’t because its not popping up, i was wondering if i pay it off will my new address pop up to where i can start the new set up
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@XfinityThomasA @user_h4psfs Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Recurring micro drops after neighborhood XFinity upgrades
Since October 20 when work was done in my neighborhood for XFinity service upgrades, I've been experiencing persistent micro drops in internet connectivity every couple of minutes. After hours in chat with support, they were unable to get the issue resolved and they ended up terminating my network c
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Greetings @user_od8jmn, and thank you for reaching out on the Xfinity forums, I hope this message finds you well. You should be able to change the payment method as long as you are listed on the account as a manager. You can have the account holder c
I can't change payment method.
I need assistance with an unresolved account/payment issue that frontline customer service has been unable to resolve. I am closing the bank account currently being used for Xfinity Auto Pay, and I need to either change the payment method or turn off Auto Pay. However, whenever I attempt to manage m
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@user_f3tqmb Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that you aren't able to see your favorites and last watched and that your recordings aren't showing if they have been watched or no
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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@XfinityMarcus @user_801665 Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
We are experiencing internet drop off constantly
We have reset the system multiple times, two technicians were here today and they could not fix it. We cannot use the Xfinity assistant t setup an appointment because we keep losing the signal. We do not have a landline to call.
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@Tabby101 Also there are no Outlook error messages
I cannot email myself or other email address on my account using outlook
I cannot email myself or other email address on my account using outlook
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
my move requires extra attention
im trying to move my internet service, but it's saying my move requires extra attention. there's a phone number but im waiting for one to come in the mail, is there any way to make the move online?
Question
If this is a new service installation / new move-in, the other end of the line has probably been disconnected from the Comcast feed by a tech. It's quite typical. You likely need that tech out to reconnect your premises to the active Comcast feed at
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New interest service
We got 1 gig internet, was deliver about 2 hours ago, tried multiple different coaxial outlets and plugs, tried restarting it, it is still blinking yellow.
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