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Hey @user_6vt5wk, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with any Xfinity Internet connectivity issues you may be experiencing. Could you please provide more detail on what is
I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.
I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d
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Equipment delivery issue
Hi, About 3 months ago I ordered the 300 mb/s internet plan along with the modem alongside it, and I never received the modem. I've had trouble connecting to support on the phone, so this issue remained unresolved. I would like assistance in a re-delivery to my address. I did not pay for installatio
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Schedule Service Technician to Repair/Activate Coax Port
I need a Service Appointment for someone to come out and activate a coax port in my apartment that isn't working. As far as I can tell there is only one coax port in the apartment that works and it is not the one that I want to use. I cannot get through the chat assistant to schedule an appointment
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Request to Cancel Internet Service
Hi, I am relocating and no longer need Internet service at my current address. My new address does not have Xfinity as a provider, so I will be unable to move my service plan with me. Thank you for your help. Best, Alec
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Customer Service
Thank you for confirming, Fraudulently! We can certainly look further into this for you. Please send our team a direct message with your full name and address.To send a Direct Message, please click on the “Direct Message” icon in the top-
Not happy at all
Credence put a collection on my credit report! I immediately called them to see what was this about and they told me that I have a xfinity mobile account! I NEVER HAD A MOBILE ACCOUNT WITH XFINITY!! I've called xfinity multiple times and they don't see anything. This last representative told me to i
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@user_kvffhr YW !
Wifi signal at home is poor
Hi, I have been trying to reach an actual agent without any success (the only time I was able to reach an actual agent was when I was trying to sign up for Xfinity internet and once I became a customer, I seemingly have no way of contacting Xfinity). The AI chat bot just keeps going in circles. When
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Schedule Service Technician to Repair/Activate Coax Port
I need a Service Appointment for someone to come out and activate a coax port in my apartment that isn't working. As far as I can tell there is only one coax port in the apartment that works and it is not the one that I want to use. I cannot get through the chat assistant to schedule an appointment
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Customer Service
It’s not working on my Apple devices! Deleted email on Web Mail but did not delete on MacBook Pro, iPad or iPhone. Currently trying to resolve this server issue with Xfinity but dread calling their C/S again as they usually try to blame Apple. It’s n
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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Thank you for reaching out to us @user_kvffhr! We appreciate your help @EG! We have a service called xFi Complete which included the cost of the wireless gateway rental and unlimited data. One of the amazing benefits of this bundle was the whole home
Wifi signal at home is poor
Hi, I have been trying to reach an actual agent without any success (the only time I was able to reach an actual agent was when I was trying to sign up for Xfinity internet and once I became a customer, I seemingly have no way of contacting Xfinity). The AI chat bot just keeps going in circles. When
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi tab. Select View WiFi equipment and open Advanced Settings. Select
Changing router admin password
I've just installed my new XB8 router. I cannot gain admin access to it. The article at https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi instructions are to access 10.0.0.1, use the password 'admin', and the default password on the base of the router. When I do the ro
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Thanks for stopping by to post on our community forums, user_79kgn4. I'm sorry to hear that you've been having so many issues with the billing on your account. Our team would be more than happy to look over the account to see how we can help! Please
Worst ever
I am now on hour 6+ on the phone with Xfinity customer service. This company's customer service is a joke. We have been double billed for three years, our service has been cut off repeatedly, and we are still showing that we owe money. Every person with whom we speak sends us to a different person,
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I have spent hours (about 2 hours each time) on the phone with Xfinity C/S because they force me to reset my password way too often IMO. There is always a glitch, and I need their assistance. They try to blame Apple but it’s really an Xfinity issue.
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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how can I get an extension for service discount of $15 on equipment and services that ends Feb 28, 2026 and extension for contract discount of $29.00 and 3 product discount of $40.00 that also ends Feb 28, 2026.
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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Has any progress been made on figuring out how I can sign up for the discount?
unable to change payment method
I received an email offering a $10 discount to pay via my bank account instead of my credit card. After entering my bank info and clicking the Continue button, I get a spinning circle on the Continue button and never get a response. Please advise me on how to make this update.
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user_nku9c0, hello there and thanks for reaching out. I understand needing to change your network settings and your frustrations. You would modify that through the WiFi icon at the bottom then to click on WiFi details. It shouldn't be looping. Have y
Need help changing my wifi password
I need help changing my wifi password I have gone threw all the trouble shooting steps. I have tried using the app and my app does not have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen I tried going threw admin access online and it basically barred m
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Hello @LegendaryUser, We do not want you to have a bad experience, and I am glad that you did get your plan costs reduced. Please let us know if you need any additional assistance with your account.
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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@user_j8gtng I am glad to hear that you have found it on Acorn now! I hope you have a great week!
Acorn TV on demand
Why isn't Madame Blanc Mysteries Christmas Special Part 2 available on Acorn TV app or On Demand?
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Hello @user_32fqfd, thank you for taking the time to reach out on our Community Forum. I can certainly help you check over the account. Please send us a direct message with your full name and address so that we can assist you further. To send a
Bill
I was told twice that my bill and services would still be on and not suspended until the 25th of this month. They shut it off anyway this morning. I can't get ahold of anyone by phone; they'll just automatically turn it off, and an excuse about volume will appear when trying to talk to an agent in c
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user_llil5i, hello there! Thanks for reaching out. We understand your concerns, and can help you out with that. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I ca
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Technician
I need a technician to come to my house to install cable connection. I'm transferring my internet account to new address.
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