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@user_c9z3zc - We truly appreciate you taking the time to share your feedback and we’re grateful for the opportunity to help in any way we can. To make things as smooth and personalized as possible, let’s continue the conversation in a di

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Serviceability team

I’m wondering how long it will take and if there’s anytime of communication I can get about my house getting WiFi. It’s a new build and only Xfinity in the area. I was told I needed to upload documents, done now I need a survey? Still need the wire add to the utility pole the. Trenched tk the house.

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Thanks for those additional details. We can check to see if we can identify to what account those tickets were redeemed to. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Messa

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Universal Tickets Redemption

I redeemed the code for Universal tickets; however, I'm not finding them and when I tried to use it again it says they have already been redeemed. I may have created 2 accounts and am not sure which one it may be under. Please help.

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@XfinityDemitrius​ They were free tickets through Xfinity Rewards using a redemption code. I have contacted Universal Parks and they do not have access to the Universal Parks Destinations and Experiences to assist me.  We  were on the pho

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Universal Tickets Redemption

I redeemed the code for Universal tickets; however, I'm not finding them and when I tried to use it again it says they have already been redeemed. I may have created 2 accounts and am not sure which one it may be under. Please help.

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Excessive Data Roaming Charges

Hi, Today I was charged $1700 worth of data roaming charges. They occurred when I left the country and before I had the chance to turn on Xfinity Global Pass. What can I do to avoid paying $1700? Is it possible to retroactively activate the global pass for the day? I activated it less than 2 hours a

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They were free tickets through Xfinity Rewards using a redemption code. I have contacted Universal Parks and they do not have access to the Universal Parks Destinations and Experiences to assist me.  We  were on the phone for at least 45 m

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Universal Tickets Redemption

I redeemed the code for Universal tickets; however, I'm not finding them and when I tried to use it again it says they have already been redeemed. I may have created 2 accounts and am not sure which one it may be under. Please help.

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Awesome, so if you just signed into your account through the website or into the Xfinity app, those are the same credentials you have to enter into your apple device.   So if that's not working the next best step would be to go through the rese

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Cannot sign onto email on Ipad or Iphone

Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.

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I can sign in that way and have done so- I know what my password is for Xfinity login and it works - so not sure where I would see a different password that I would then have to use for my devices? That does not make any sense . 

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Cannot sign onto email on Ipad or Iphone

Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.

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That is very unusual, @user_302ogz. Does your phone have a physical SIM card, or were you using an eSIM? Previously, you mentioned international calling. Did you need to install a 2nd SIM card while you were traveling? Your phone may have just jumped

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False Representation

Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for

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Hi @nosyone, I am glad you remained diligent! I'd like to look a little further into this issue, but I'll need some additional information to submit this over to the product team. When you have a moment, please send our team a direct message with you

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Xfinity Assistant pushing scam equipment upgrade link

Hi, I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation te

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@conmay09, I see you've made a few posts about this issue, and we hear you and appreciate your feedback. As it stands right now, there are no plans to implement a switch back, but that may change. I personally changed my primary email address over to

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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Thank you for trying @user_7plkms. We can take a look at the Membership Reward and see what could be causing the error. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In"

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300 off phone

I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?

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Thank you for offering help, I will try to "direct messaging," when I have time. Today, I have another problem. when I tried to text message this morning, somehow, I got a message, "Please insert a SIM card." I can't text or make a phone call. It wa

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False Representation

Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for

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I just tried that and it still didn’t work.

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300 off phone

I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?

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I had a problem with my remote.  I chatted with the xfinity assistant and asked for a live agent.   They said that they were re-setting my remote and said that I had 500 something on my computer and named other equipment.   

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Xfinity Assistant pushing scam equipment upgrade link

Hi, I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation te

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cancel

I have requested cancellation several times, speaking to a sales rep who said they would take care of the situation and misled me into thinking they would assist with the cancellation. After speaking to them for over an hour, they refused to cancel and said I should call. I am going to file a class

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outtage was to long need credit

had an outage last night from 130pm eastern time ti about 3am. I am looking for credit for this est. Time

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Thanks for checking, let's take a deeper look at your account to see how we can get this resolved for you.  To get started please send me a direct message including your first and last name and complete service     Here's the detaile

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Get 2 tickets to the NASCAR All-Star Race, on us

I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.

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Termination Fee

what is the termination fee for my account if I move to another carrier for the internet service?

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