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That’s crazy. My set up is the same. Both firestick software and Xfinity App latest versions yet the latest Xfinity stream app update fixed my issue but not yours. At this point couldn’t even imagine what the fix would be. Sounds t
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Urgent Help Needed – Unable to Access Apartment WiFi
I am reaching out because I am feeling extremely frustrated and honestly quite helpless with an ongoing WiFi access issue. I recently moved to Albuquerque, New Mexico, and followed the instructions provided by my apartment community to create my account and obtain the personalized WiFi password for
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Your Home Network
I responded a week ago as requested, but your system is deficient, and evidently you did not get my reply
Construction damage
Recent work by Xfinity has left construction paint on stonework at my property.
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Ok. A very convoluted process for a simple problem.
Construction damage
Recent work by Xfinity has left construction paint on stonework at my property.
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Where to send my payment by mail
Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get
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Plan
To clarify I installed the esim when I was not home I used The Waze app to navigate home
Xfinity Mobile
Just activated my ESIM and I cannot make or receive a phone call and apparently there's no way to get a person on the phone to help me
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I'm also currently at home on Wi-Fi, but I was able to navigate home so I know that I have some kind of data that's working
Xfinity Mobile
Just activated my ESIM and I cannot make or receive a phone call and apparently there's no way to get a person on the phone to help me
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Good evening, and thank you for reaching out on our Community Forums regarding your Peacock activation issues after your move @user_fg964r, we appreciate it. We’d be happy to get a ticket submitted to help resolve this for you. To get
Xfinity Diamond Peacock Premium Issues Due to Service Address Change
I recently transferred service to a new address, unlinked my old account, and am still getting an error message saying, "Your Xfinity account is already linked to another Peacock account." I am trying to activate my Diamond Peacock benefit. Please help me by manually clearing the backend link. Thank
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I have restarted my phone multiple times. I can use data but I'm struggling to send texts This is my existing device by just moved this number to Xfinity Mobile
Xfinity Mobile
Just activated my ESIM and I cannot make or receive a phone call and apparently there's no way to get a person on the phone to help me
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Hello @user_uxj6b1 thank you for taking the time to reach out on our community forum. I understand that service interruptions can be very frustrating and I would love to take a look at the account and make sure that everything gets resolved as quickl
Outage
Dear Xfinity Corporate Team, I am writing because I am extremely disappointed with how my recent service outage has been handled. I have been without internet since Saturday, and as someone who works from home full-time, this has had a major impact on both my job and my household. Almost everything
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Xfinity Diamond Peacock Premium Issues Due to Service Address Change
I recently transferred service to a new address, unlinked my old account, and am still getting an error message saying, "Your Xfinity account is already linked to another Peacock account." I am trying to activate my Diamond Peacock benefit. Please help me by manually clearing the backend link. Thank
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Sign-In and Account Management
Thanks for reaching out @user_8sa3ry! I can completely understand how frustrating this is, especially after activating your eSIM and finding that you can't make or receive calls. This sounds like a mobile activation or provisioning issue, where the e
Xfinity Mobile
Just activated my ESIM and I cannot make or receive a phone call and apparently there's no way to get a person on the phone to help me
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Good evening, and thank you for reaching out on our Community Forums regarding your billing concerns and to share your experience @birbob, we appreciate it. We’d be happy to review your account further to see how we can help address your conc
How to file a complaint
I have had hours and days of my life wasted on the phone with Xfinity to sort out billing and also the fact that my internet was not working. After hours on the phone with Xfinity and paying my bill they said I would have to wait 3 days for a tech to come out. Sure enough I fixed it myself and someh
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Outage
Dear Xfinity Corporate Team, I am writing because I am extremely disappointed with how my recent service outage has been handled. I have been without internet since Saturday, and as someone who works from home full-time, this has had a major impact on both my job and my household. Almost everything
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Customer Service
Xfinity Mobile
Just activated my ESIM and I cannot make or receive a phone call and apparently there's no way to get a person on the phone to help me
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Customer Service
I have a complaint I want to post. About a week ago, I opened my Xfinity account on line. On the opening screen, there was a box for the internet and below the word internet it stated that there was an upgrade on my speed, so I clicked on it to see w
How to file a complaint
I have had hours and days of my life wasted on the phone with Xfinity to sort out billing and also the fact that my internet was not working. After hours on the phone with Xfinity and paying my bill they said I would have to wait 3 days for a tech to come out. Sure enough I fixed it myself and someh
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Cancel Home Security Service
Apparently I need to post this to be able to message support to remove a single service from my account, so please let's get the process rolling (though more realistically in the morning)
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Customer Service
Comcast Pole removal
I need to find how to contact comcast to have equipment moved and a pole removed
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Your Home Network
For some more information about my setup: I have a Hitron CODA Modem alongside a GL-AX1800 router. Here are my router's logs during a ~3 minute outage from 15 minutes ago. Mon Jul 6 20:24:45 2026 daemon.notice netifd: Network device 'eth0' lin
Intermittent upstream only packet loss issues
I am experiencing packet loss issues on my home internet. Periodically, my internet will disconnect completely, and the upward facing arrow on my modem will turn from blue to orange. These drops typically are 10-30 seconds long, and happen frequently almost every day. I have had 3 previous service v
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Same issue here but it only seems it's happening with ESPN
user_n9dd0x
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DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
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