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Moved abroad and need to cancel
Hi, I've moved to NZ and need to cancel my service. I have no access to my US phone number anymore. Everything i see says to send a DM to support, but there is no option to do so. Please advise.
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Customer Service
@XfinityMartyR Hello! I have sent a direct message, I'm really struggling since December 5 when the bury request was sent, can you please see the message and help me as soon as possible ? Please reply , thank you !
Need help with underground cable installation to be scheduled
I received an email about the process for internet cable installation on December 5, 2025 and till date there has been no followup. On december 8, I had received a message from comcast technician about visitng the property but I don't know if he ever visited it because there is no replies from him a
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Greetings, @user_d33e06! Yes, you are at the right place for further help with the lines. We can get the team out to take care of that. Please send us a direct message with your full name and complete address to “Xfinity Support”. To do s
Removal of inactive lines
I have two lines around my home that I’d like to have removed but understand that I can’t do that myself. Can you help?
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Hey @raytrode, Thank you for visiting our official Xfinity Forums Community support page. If you rent an Xfinity xFi Gateway, the best and easiest way to manage the network us through our Xfinity App. The application is supported on a wide variety of
How to view connected devices with out the xfinity app which will not work on my phone
just simply need the local addresses for my connected devices, my phone will not update to the os required for the app
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Hello @user_ynq2h7, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Agent missed trade-in when i moved my phone from AT&T to Zfinity
Hi, on Nov 18th i placed a move for my mobile service from AT&T to Xfinity. During the call Agent agreed for the following 1. Mobile trade-in of my Samsung S21 plus at price of upto 500 USD 2. No activation fees for moving my line 3. Monthly mobile bill of 30 USD ( combined with 2 other lines alread
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Thank you for letting me know you had already tried that step. Now, since they are not showing saved, are they going right to the deleted recording after, since you do see they are recording while on? If you check by pressing the Xfinity button on yo
Recording on DVR not Working after Cancel
If I cancel a scheduled recording on the X1 DVR then Reactivate it or manually trigger recording using the Record Button on the remote, it does not record into my saved recordings. Anyone else experiencing this issue?
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Hi there, @user_og0g7k! Thank you for signing up for our service! Welcome to the family! ❤️ I am sorry to hear about the line and yard. That is never something we want. We are happy to further help with this and get things corrected. Please send us a
File a complaint
To whom it may concern, We just recently obtained Xfinity internet, which is fantastic. However to installation services were horrible. Trash was left everywhere by the customer install representative and the crew responsible for laying the line underground. The crew that laid the line underground d
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Hello @user_gor07w, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. What issue are you running into when trying to use the different ways to get to your voicemail? Are you getti
Cannot access voicemail on my landline
I cannot access voicemail on my landline, either directly from the landline; from my cell phone using the Xfinity app; or my PC using the xfinity app. How do I fix this?
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Outage with no real ETA
My Internet services have been out since 1:10 AM and it is now 9:15 PM. Only update I can get is just that it’ll be back up as soon as possible. Can’t get a live person. Can’t get anyone to help me. I work from home. I need my Internet service up. Can someone at least give me an idea so I can tell m
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Your Home Network
@XfinityAmandaB hello, yes I did a Sync DVR option when I noticed it did not change the record icon back on. As expected is it stated it was in the saved recording while the show was running as “Recording now”I later checked my saved recording to wa
Recording on DVR not Working after Cancel
If I cancel a scheduled recording on the X1 DVR then Reactivate it or manually trigger recording using the Record Button on the remote, it does not record into my saved recordings. Anyone else experiencing this issue?
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crgma - If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum
refer a friend customer service
how do i know if my refer a friend transaction is in the system?
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TigerJr Thank you for stopping in for help with your DVR recording not saving if set back up after being canceled. Have you by chance used the Sync DVR option on your X1 box? If not, give these steps a try: Press the Xfinity button on your remote. Na
Recording on DVR not Working after Cancel
If I cancel a scheduled recording on the X1 DVR then Reactivate it or manually trigger recording using the Record Button on the remote, it does not record into my saved recordings. Anyone else experiencing this issue?
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Bank Account blocked
My bank account was blocked and due to payment reversals, but I was still charged on my bank account. How can I get it unblocked?
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Billing
The Heroes and Icons channel as well as MeTV will not load in North Fulton.
heroes and icons
Heroes and Icons video stream is extremely choppy. Problem occurs both via X1 box and Stream. All other channels seem to be ok. Channel 232 in north Fulton, GA.
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Hey @user_q9add5, Thank you for visiting our official Xfinity Forums Community support page. The best way to report a service interruption is to go through the troubleshooting steps within the Xfinity Assistant and schedule a service technician. Afte
Report a service outage
I would like to report an outage at our work. I do not have an account number
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Thank you for your reply. It's been 28 days. No email. Who do I contact?
refer a friend customer service
how do i know if my refer a friend transaction is in the system?
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I am also having a similar issue with a Samsung Fold 7
user_0f1owg
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S25 ultra unlocked but locked on xfinitys end
So I bought a s25 ultra through Samsungs website during cyber Monday so I got a pretty good deal on it. I took it to Xfinity yesterday so they can upgrade one of my lines. When they ran the IMEI 1 & 2 in their system it kept saying “Device is compatible but locked”. They stated I would have to reach
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