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@user_eg7ukv That’s why I’m telling all my friends to avoid Xfinity at all costs. In my experience, this feels like a scam. The customer support has been terrible, and I honestly can’t think of a worse internet service provider.
charged after cancelling
My Xfinity Mobile service was disconnected on 24 July 2026, yet I have continued to see monthly deductions from my bank account. I have now received an email stating that my final bill is $43.94 and will be automatically charged on 13 November 2026. Please provide an itemised breakdown of all charge
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Creating new xfinity id/changing address for existing one
I already have an existing xfinity account but it has been inactive for the past year. My apartment is under a bulk community plan with xfinity and I cannot change the address in my existing account. I can't create another xfinity id either as I can't get past the phone number & code part. How do I
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Your Home Network
Roaming Fees despite buying Global Pass
I accepted global pass as soon as I saw it on my phone but was still charged $97 in roaming fees. 1-they should do it sooner. 2-they should allow it for retroactively upon arrival into the country, it seems predatory to have it lag before it initiates.
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Plan
This is so common across Xfinity stores. These store reps need some basic trainings.. My only issue is that Customer pays price for any issue made by these reps. They do not have enough knowledge to provide you details on these plan changes and multi
New customer - Lost $1400 Trade in and Promotion after store manager plan change promise
Hello, I am a brand new customer and I need an executive ticket or advanced billing specialist to look into my account.I signed up for premium unlimited mobile plan 2 lines on 04/20/26 at the Washingtonian Gaithersburg Store and qualified for a $1,400 trade-in promotion. The very next day, Xfinity l
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Past outages, area work, etc
I experienced two brief connection losses today. I reported this outage via text, in response to some scheduled work notifications initiated by Xfinity earlier last week. I became lodged in your absolutely useless ai assistance loop. I require a contact for LIVE HUMAN ASSISTANCE, by which to receive
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Good Morning, @user_eg7ukv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Xfinity Mobile charges, it certainly is not what we want for our customers. I would
Got charged for last 2 years ($1000 +) for a line that i never requested and i wan not aware of
I got charged for a line that i was not aware of... How can xfinity sell 2 new lines on same DEVICE at same time when customer never requested 2? My only fault is i believed all charges on my credit card from XFINITY as valid until recently i realized that i was getting charged for services never de
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You will not let me sign on
I’m over an hour trying to sign on. What is the problem. I have my sign on written down. Please I need to get on
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Xfinity App
Past outages, area work, etc
I experienced two brief connection losses today. I reported this outage via text, in response to some scheduled work notifications initiated by Xfinity earlier last week. I became lodged in your absolutely useless ai assistance loop. I require a contact for LIVE HUMAN ASSISTANCE, by which to receive
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Customer Service
@user_i3jd8i Thank you for reaching out regarding your connection issues after renewing your NOW Pre-paid Xfinity Internet service. What troubleshooting steps/processes have you taken from your end?
Infinity throwing your connection not secure errors after refilling prepaid service
On 10-25-26 I opted to renew my infinity prepaid service for another 30 days. As soon as you took the payment the system has been saying on all browsers and devices that my connection is insecure and I have no internet access on any device .
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Hello, @MMB_88. Thank you for reaching out over Xfinity Forums. This isn't the experience we want you to have, and appreciate you bringing this to our attention as we're always looking for ways to improve as a company. You've contacted the ri
Unprofessional Customer Service Rep
I would like assistance filing a formal complaint about a live chat representative who ended our conversation after I repeatedly requested help and asked for escalation. My issue remains unresolved. I have screenshots and would appreciate assistance from a supervisor or customer support specialist.
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They charged me almost $40 a month for last 2 years for a phone line that does not exist. its Xfinity policy that says CUSTOMER is always at fault if they don't see issue in first 120 days and report it. someone at Xfiinty store did man
charged after cancelling
My Xfinity Mobile service was disconnected on 24 July 2026, yet I have continued to see monthly deductions from my bank account. I have now received an email stating that my final bill is $43.94 and will be automatically charged on 13 November 2026. Please provide an itemised breakdown of all charge
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@XfinityDilary well of course you can't provide reductions or refunds, the whole point was to reduce a small cost that grows exponentially system wide. No matter what, line must go up, at all costs.
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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user_2s3dqn Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
New Modem installed, but old modem is still on account
I have a certified Next-Gen Hitron CODA56 modem. It is pulling a legacy bootfile and capping my speeds. Of primary concern is the upload speeds, it is only at 40 Mbps. How can I have my old modem removed from my account entirely, re-add the new MAC address, and push the Next-Gen bootfile? Do I have
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@user_t8suxa Did you receive a confirmation email that the order was in place for the pending cancelation? Once the order is placed the system takes up to 10 days to process the order so you can still see service active from the modem as it will stil
Cancelled internet service
Hello, I called to cancel my service on the 24th. I see that it is still working. I do not wish to be billed for the internet beyond the 24th. Is it possible to shut it down please? I am using my own modem.
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Thanks again for working with our team. We were able to clear up some confusion about the plans and find a new option that works for your home and budget. Feel free to create a new post if you ever have questions in the future. Our team and community
HELP - Change plan question
I'm an existing Xfinity Internet customer. Under Change Plan, I see separate 1-year and 5-year price options, but when I select the 5-year option for the 300 Mbps plan, the details say, "Price is subject to change." Could you please confirm whether the 300 Mbps plan shown in my account actually incl
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I have the same issue showing my phone line is active, but I haven't been getting charged for NOW Mobile. Now I'm unable to upgrade without closing my account, going in the store, and creating a new one for Xfinity mobile instead.
Moved to Xfinity Mobile; they say I have no active lines.
I’ve tried calling multiple times. I’ve spent 3 hours on the phone without any rep who seems interested in helping me solve a complicated problem. They mostly just hang up. - Summer 2025, I experienced a 4 day outage of my Xfinity WiFi. They COMPED me a mobile line for 1 yr to compensate. I continue
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user_pbjvpz Hi there! Thank you so much for using our Forums and for contacting us. I see you would like to get one of our Modems, I am happy to assist with that. Did you want it to be shipped? If you wanted to pick one up you can swing by our servic
Selected use own equipment but would like to request a gateway
My equipment is not supported so I’d like to request a gateway
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250 mbps wifi was getting better speed on 300 plan
1 GB getting slower speed than my previous 300mbps plan
Changed to 1 GB plan to avoid a 70% cost increase and now paying more for slower speeds. Not acceptable to charge more and not offer faster speeds
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@XfinityBillie wrote: "... You can easily manage and reset the purchase pin by following the directions here ..." No, they can't. What the article does not say, but what an employee really ought to know, is that you cannot remove the Purchase P
BruceW
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Forgot Purchase Pin
I forgot what my purchase pin is for renting movies on demand. How do i turn the purchase pin off.
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