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people that answer the phones at Comcast should all be schooled in their plans. I called about my cable box not working which all I needed was verification that I could get a new one but what I got was a the person wanting me to "upgrade my Internet service to a higher speed at a lower cost". I was
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Customer Service
Thanks for posting on our Community Forums for assistance, user_c748um. I'm sincerely sorry to hear about the missing refund. This is not the experience we would like you to have. I'd be happy to escalate this further. Could you please send our team
Unauthorized charges
I received the $42.28 refund for mobile plan for December, thank you. As I have said in at least 20 phone calls and once had to visit xfinity store in person - Since I started the free mobile plan, I've been receiving multiple unexpected mobile charges since July 2025, totaling $194.81. Even though
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xfinity device payment plan set at zero even though i have great credit score
Xfinity agent promised me that my device payment plan will go up in a month, but its been a month and half and nothing happened. also, the agents just act helpful but at the end they dont help at all. I also went in person once and the person in the store was completley rude towards me and my son. t
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Billing
Hello again SiegePirate. I can imagine how frustrating it is to deal with the upstream dips while streaming, and appreciate you touching base with us to let us know those they've come up again. rest assured, we're happy to keep looking into things un
Upload Speed Dips below 20
So i had the 800 plan for almost a year, finally upgrade it to 1 or 1.2 gb plan but i love to livestream, but for some odd reason everyday at between 8pm est to around 1-2am est, i notice my upload speed is below what i need to stream effective during those times and that made it hard on me to lives
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Please cancel phone that was ordered today
Need help canceling mobile order
i would like help canceling a mobile order but don’t see the option anywhere
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Reference order3729600275864404113 robert barrett 102 Rutgers road Clark nj 07066|
Need help canceling mobile order
i would like help canceling a mobile order but don’t see the option anywhere
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@user_80hopu so how do a get Xfinity to resolve this issue. Suggestions?
how do i get xfinity to test their outside cables and equipment.\?
Title: Peak-Hour Service Impairment: Severe Downstream Latency Spikes (Node Congestion) Issue Summary: > I am experiencing a daily service failure specifically during peak hours (8:00 PM – 11:00 PM). While my download bandwidth remains stable near 95 Mbps, my Download Latency is spiking to unusable
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Just messaged. Thank you.
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co
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The Result: You are running on a "limp mode" connection. This is why you still have some speed, but the quality of the connection is terrible. 3. The Pattern (Peak Hours) Looking at your dates: 1/7/2026 at 21:14 (9:14 PM) 1/8/2026 at 21
how do i get xfinity to test their outside cables and equipment.\?
Title: Peak-Hour Service Impairment: Severe Downstream Latency Spikes (Node Congestion) Issue Summary: > I am experiencing a daily service failure specifically during peak hours (8:00 PM – 11:00 PM). While my download bandwidth remains stable near 95 Mbps, my Download Latency is spiking to unusable
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Did you ever get a solution to your problem? I curious, I have had similar issues! TY
Video doorbell keeps going dead after install without a chime box
I see lots of previous posts about a video doorbell going black after install without a chime box. I am having the same issue and have gone through 3 doorbells. The "technician experts" from xfinity keep saying its electrical. I have replaced the transformer, same results. I am having an electrician
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Hey @fox.izba. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity account, billing, and services for the account. We will not be able to answer or address the other questions
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity To Whom It May Concern, I am writing as a residential consumer regarding an alleged outstanding balance associated with my former Xfinity account (account number en
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Hi there, @user_5udvh4! I am sorry to hear your service is offline. We work around the clock to minimize any downtime to our network. You can check the Xfinity app or our Status Center, https://www.xfinity.com/support/statusmap for information from o
Outage bellingham washington
Outage update? Is there a update about the outage in my area. Bellingham area.
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Thanks for working with our team so we could look at the available promotions, @user_3dg0ff. Your current rate is lower than the available options. There is still a discount on that package though it has gone up from the initial promotion. If you are
Bill keeps going up
I am trying to lower my bill. It keeps going up every couple of months. Chat agents say there are no deals on my account. I have been a loyal customer for over 20 years and would like to keep my services if I can get an affordable deal. Even when I look myself, trying to change it's only gives me a
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It has now been an hour since I sent a direct message and I’ve received two responses from support, one asking for my full name and address and then second asking how I’d like to receive a confirmation code that was never sent and I’ve yet to receive
‘Temporary’ outside cable still in yard after 5 months
Back in September of 2025 my husband made the mistake of allowing Xfinity techs to come onto our property to lay a cable aboveground to restore connection in our neighborhood. He was assured that this was only a temporary cable and would be buried within a week. Now it’s going on six months and this
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@tiredntrue when it slides back to zero time , I immediately press ‘exit’ then come back in through ‘recordings’ or ‘last’ and it will return to ‘almost’ the place where it broke.
cloud dvr jumps back to zero wrongly
Why does my DVR randomly jump back to zero during NFL (and now NBA) games? It's terrible having to remember where you are on the DVR constantly while trying to enjoy an NFL/NBA game! It's terrible and may cost you my business! How do I make it stop?
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Hello @user_616xv4, thank you for taking the time to leave a post. Sorry to hear you’re experiencing issues with your speed. I know how important a reliable connection is, and we’d like to help get this resolved for you. If you could send
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co
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Outage bellingham washington
Outage update? Is there a update about the outage in my area. Bellingham area.
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Customer Service
I wanted to provide an update after speaking with the corporate forum team in DM. Unfortunately, they were not able to offer any help in lowering my bill. I was told that my current price is already a “fantastic deal,” even though my bill is now over
Bill keeps going up
I am trying to lower my bill. It keeps going up every couple of months. Chat agents say there are no deals on my account. I have been a loyal customer for over 20 years and would like to keep my services if I can get an affordable deal. Even when I look myself, trying to change it's only gives me a
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@Roger_G I’m having the same experience. They aren’t willing to lower the cost in any way for current customers. I’ve been with Xfinity for over 20 years and was told in DM that I already have a “fantastic price,” even though my bill is over $200 an
Looking to get 5 year $50 1G rate
I'm an existing customer who is looking to get the new advertised discount rate. Please provide a phone number or easy means of working with a helpful support representative. Thanks!!
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Thank you for reaching out to us @user_9f2b20! My wife and I love The Pit and can’t wait to start watching the new season. There is a known issue with the On Demand listing for season 2 episode 1 of the Pit. At this time, it is recommended to o
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The Pitt S2 E1 on being selected via Comcast Cable TV box is playing a podcast about the episode rather than the actual show episode
HBO MAX notified me Season 2 of The Pitt is now available. Friday 09-Jan-2026 I selected episode 1 of season 2 via my Comcast TV box. Rather than playing the actual episode it instead began playing a podcast about the show (with spoilers). Note that Comcast TV box in addition to listing "The Pitt" w
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