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@_saps_my_life when I was following up on a previous ticket about how my watch was incompatible with the system, I asked the rep to manually add the IMEI number into the system, but according to the rep the issue was that the watch had been deactiva
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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Good morning @user_k05a0r, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Peacock activation, but you have come to the right place for assistanc
Your Xfinity account is already linked to another Peacock account.
I am trying to activate Peacock Premium but continue to get this message: Your Xfinity account is already linked to another Peacock account. I have followed all instructions, to include the troubleshooting instructions at https://www.xfinity.com/support/articles/peacock-premium-offers. Nothing works
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@user_31dps5 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I would be happy to review your billing with you. Please send me a Direct Message with your name and service address so that I
OMG...They told me I was getting a Credit
I don't know if I'm in the right spot or not but they way I've been treated, not just from a terrible service perspective, including putting me on an internet plan that they know my modem cant support, but also telling me I was getting a credit, TWICE, and nothing appears on the bill. They just lie
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@user_sxmmok Thanks for reaching out to us, we do apologize for any inconvenience, this is not the type of experience we want our customers to have. I'll be happy to take a deeper look at your account to make sure everything's taken care of and we
Customer service
Overall Experience: Extremely Poor This was one of the worst customer service experiences I have ever had. About two months ago, I contacted Xfinity because my internet service was not working properly. I was told a technician would be sent to my home. At no point was I informed that this visit woul
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Greetings, @user_hdiyho! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your service hasn't been connected yet, but you have definitely co
tech didnt finish job
The line didn't get buried, he said he had to put the job on hold due to no signal at the fiber tap. the line is unburied. i called customer service to try and set up a appointment to finish the install so I can have internet. but they said the line had to be buried first but there's no new update o
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@user_2on5xn I hope that your recovery has been speedy, we are sorry to hear that you've been injured. Our team would love this opportunity to help you review the account and see what is needed to continue services with us. Please send us a DM to Xfi
eastern debt services
Hi Xfinity Support — I’m hoping you can help me with a past-due balance that was sent to Eastern Services. I had a sudden spinal injury and surgery in September. I’ve been recovering away from home, so I didn’t realize the account fell behind. It was my mistake, and I’m not trying to avoid it — I’m
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@user_cjj85r Thanks for reaching back out, what I recommend is doing a hard reset on your cable box by unplugging the power cord from the back of the cable box for 30 seconds and plugging it back in, this will update the firmware. Then
Favorites
When I go to live tv I would like to default to favorites. When I press the * button I get a choice for default, but there is no option in filter preferences to select favorites. Frustrating. Any fix or work around?
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I have tried many times setting favorites as my guide selection as well as in general preferences. But the next time I turn on cable I no longer have favorites selected in the guide. I have to go back into the guide and reset it to favorites.
Favorites
When I go to live tv I would like to default to favorites. When I press the * button I get a choice for default, but there is no option in filter preferences to select favorites. Frustrating. Any fix or work around?
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Good morning @user_0abz7f, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the down line, but you have come to the right place for assistance with this issue. Could
Line down in my yard and driveway
The ice storm brought down my cable line. It is lying in my yard and across the driveway. I am afraid to touch it. I need someone to come reattach it to the pole.
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@user_cfogy7 Thanks for reaching out to us, we do apologize for any inconvenience you're having activating your Peacock services. If you were given a new account number that means you created a new account as account numbers don't change. So you ha
Your xfinity account is already linked to another peacock account
Hi, Recently I was assigned a new account number, but all xfinity services remained unchanged. Peacock Premium (included in my internet service plan) needs activation. But when I try to activate, I get the error message: Your xfinity account is already linked to another peacock account. I tried all
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@user_eqtugu Anytime there is an upcoming change to billing it is printed on your billing statement a month or two before the change takes effect. If you are unable to find it, our team would be more than happy to help you review the bills to locate
Complaint Regarding Removal of AutoPay Discount Without Notice
To Whom It May Concern, I am writing to formally complain about the removal of my AutoPay discount without prior notice and the handling of my subsequent customer service inquiry. For several months, I have consistently received a $2.00 AutoPay discount while paying with a credit card. However, my J
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@user_612gt2 I'm happy to hear that you were able to get services restored. We truly appreciate your business and understand how frustrating it can be to lose services. This link provides the directions on how to request a credit to the account.
Internet outages
I need my internet restored ASAP so my son can work from home. Its been down since the 26th due to snow storm. AI keeps hanging up on me when I call 800-934-6489. No way to get a live person on the phone. I will be canceling my service and switching to AT&T fiber if I cannot get my service restored
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XB7-T is the model number listed on the back.
HBO Max Freezing after commercials
HBO Max is freezing after commercial breaks. This only occurs on HBO Max to the TV directly hooked up to the Cable box. WiFi TVs work fine, as well as Netflix. I have tried refreshing the system, clearing the local cache, unplugging everything, and restarting all devices. What can be done to fix thi
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How do I change my account email? I've done it manually multiple times and I continue to get emails at the previous address.
I've changed my email address through the xfinity app and via the a web browser multiple times. I've even gone through all of the chatbot prompts to be connected to a customer service representative who also claimed to change my account information, and yet I continue to get personalized, account sp
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Sign-In and Account Management
Hello I have the same issue. I am the first to move on my street but my neighbors on the street before my (in the same neighborhood already have Xfinity) I placed a serviceability request that was closed out. I called and the person helped me place a
New Construction Serviceability Request
I need a Serviceability Survey and have a New Construction Request. I'm moving into a new home and need internet/phone cables run to the new house. How do I get this done?
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Xfinity Support: Account
I have two account numbers and have been billed for each one. I have the same phone number and address for each account. However, I cannot log into the new account. It always takes me to my previous account and says no service. How can I log into my new account? I have already been billed but I do n
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Your Home Network
What is a bill message?
Complaint Regarding Removal of AutoPay Discount Without Notice
To Whom It May Concern, I am writing to formally complain about the removal of my AutoPay discount without prior notice and the handling of my subsequent customer service inquiry. For several months, I have consistently received a $2.00 AutoPay discount while paying with a credit card. However, my J
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Check my forum post
I just completed a forum post with a request to change my home phone number
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Home Phone Service & Equipment
Good morning @user_lhuf22, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. There are quite a few different international channels that we offer that can be subscribed to, including Korean programing. Th
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Can you add north korea cable
Im stuck in America and only want to watch north korea cable is there any way you can make a channel to play it so I can watch it from here
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