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Excellent news, @user_a2sqd3! It sounds like replacing the Gateway did the trick. Thank you for letting us know. It's been our pleasure to help :) Take care for now!
Re: "Unable to turn on Bridge Mode"
I have the same issue but i was reading that if i have the Bridge enabled, then i am not able to use the current Wi-Fi extenders i have. Is that correct? I work from home and it is creating so many issued with my work phone. I can be on calls and it automatically drops. There has to be a way to fix
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Xfinity Support
[Edited: "Personal Information"] i was told by a Xfinity support team member : “Thanks for reaching out to us @user_pgn2nb! I?m really sorry you were led to believe you?d be able to upgrade today and then felt let down. I know I personally would be frustrated to hear that news after keeping the acco
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Customer Service
Hi Sara - so far everything looks great! not sure if it was the router/modem but my phone hasn't gone offline since yesterday that it was replaced. If i run into the issue again, i will reach out. thank you again for all the help!
Re: "Unable to turn on Bridge Mode"
I have the same issue but i was reading that if i have the Bridge enabled, then i am not able to use the current Wi-Fi extenders i have. Is that correct? I work from home and it is creating so many issued with my work phone. I can be on calls and it automatically drops. There has to be a way to fix
Question
Need help switching to Xfinity NOW
Hello, I am currently an Xfinity customer and would like to switch to Xfinity NOW without any interruption to my existing service. Could you please advise me on the steps to do this? Thank you.
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Your Home Network
Greetings, @user_ow37zg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about signing out of Netflix. You have definitely come to the right place for assista
Netflix sign out help
I signed into the wrong account on the Xfinity app for Netflix and I can’t sign out to use my other one
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user_tl5sxn, I can understand how intimidating it can be dealing with the automated system. The good thing about our department is that you are working with real people who want to do everything we can to help. Please reach out here if you need any h
Millville area tv freezing /pixelation multiple channels 2/7/26
West Millville NJ are tv freezing channels scrambled. Channels 2-3-6-10 horrible. Tried their automative systems worthless. It must be weather related. Comcast does not acknowledge their downfalls. People should be given credits on bills. Today is the SUPPER BOWL. WAKE UP COMCAST
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Hey there, @user_a2sqd3! It looks like the Trouble Call (tech visit) following our remote troubleshooting was completed successfully yesterday, which is great to see. I hope everything is working well for you now! Please let us know, either here or v
Re: "Unable to turn on Bridge Mode"
I have the same issue but i was reading that if i have the Bridge enabled, then i am not able to use the current Wi-Fi extenders i have. Is that correct? I work from home and it is creating so many issued with my work phone. I can be on calls and it automatically drops. There has to be a way to fix
Question
You guys actually have a solution to something? Holy cow! Throw an office party.
How to unlock a phone that is locked with a passcode
My daughter’s phone is locked with a screen lock with a passcode. How can we unlock it without having the code
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Xfinity Mobile Promo Offer - Buyer Beware Nothing is Free
Xfinity Mobile offers are dishonest, services reps make false offers for iPhone deals, upgrades and promo plans. Take your business anywhere but here.
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Plan
Hello, @user_zug5zv Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click
Device page messed up
So I swapped out my cable boxes and internet modem a few months ago. But my device page still shows my old boxes. Customer Care didn't help at all. Made tickets says I'll get a callback and nothing changes. I can't restart my boxes on the device page. It says my seconardy box is offline but I can wa
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Device page messed up
So I swapped out my cable boxes and internet modem a few months ago. But my device page still shows my old boxes. Customer Care didn't help at all. Made tickets says I'll get a callback and nothing changes. I can't restart my boxes on the device page. It says my seconardy box is offline but I can wa
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Customer Service
@user_j7f2m3 Thanks for reaching out for support. Cable cards are being phased out. In all honestly this is how it starts with the HD channels not working and then SD follows. We can try some troubleshooting steps with you. I do recommend considerin
Cablecard Service
I've been successfully using a cablecard with an InfiniTV in suburban Chicago since 2012. On 2/15/2026 I noticed HD channels no longer worked but standard definition (SD) channels were fine. On 2/16/2026 SD no longer worked either. On 2/17/2026 I can now see some SD channels but they are very pixela
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Lnwolf68 Good morning, and thank you for taking the time to share your experience with activating your gift card with our Xfinity Forums. I like the idea you suggested of having the option to have it applied towards your bill. That's one I'll definit
prepaid master card trouble shooting
I received an email to activate a prepaid mastercard they sent to me. When I click the link, it brings me to a page not found response. When I call the number, it's not for xfinity. Help?
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Good morning user_rwtnu6! I'm so sorry to read that the channel went green on you while trying to enjoy a wonderful evening on Valentine's night. I know this would cause an issue at any time but especially when you are trying to enjoy a relaxing even
Green screen
My screen has gone completely green on every channel. We were watching a romantic show on VALENTINES DAY! You have absolutely ruined the night. So what will become of it?
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Hi there, @user_w71fn0! Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble logging in. As @Again mentioned, we would need some more details on what exactly you're seeing and what you're trying to log int
XfinityFrank
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18 minutes ago
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Unable to log into email. [Edited]
I am trying to log in
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