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Delete community forum account
I accidentally created the community forum account thinking I was signing into my account. Please delete my account. I am unable to find out how to do it myself because there is no unsubscribe option that I can find. Thank you.
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Customer Service
They did some upgrades in my area a couple of weeks ago and we got mid split upgrades done last May. Any timeline in Buckley WA?
X class
Hey how do I get X class internet in my building or my apartment? I have 1.3 GB per second and only 40 Mbps upload. Which is too slow for what im doing. Plz help me.get xclass interent or im fonna switch to att fiber which just got installed into my building
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Thank you for letting us know they have never been buried and are still laying across your yard but don't seem to be affecting your connection @user_ommo3f. We can certainly help by reviewing your account for any open work orders related to a drop bu
Xfinity Support
I’m extremely frustrated with my experience so far. A couple of months ago, I had new WiFi installed and a new cable had to be run. The burial appointment was initially postponed due to weather, which I understood—but since then, it’s been nearly impossible to get any real help. Your automated syste
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Apple Watch double charge/Terrible customer service
I had purchased Apple Watch from Xfinity for my son. I had purchased using Xfinity Rewards. For the activation I spent 4 hours on calls with different customer service associates to transfer an existing number to the Apple Watch as a standalone device. In the process, Xfinity dropped the promotion.
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Devices
@XfinityDemetrise They have just never been buried. Laying across my entire yard. Not noticing issues with my internet connection but the cables need to be buried.
Xfinity Support
I’m extremely frustrated with my experience so far. A couple of months ago, I had new WiFi installed and a new cable had to be run. The burial appointment was initially postponed due to weather, which I understood—but since then, it’s been nearly impossible to get any real help. Your automated syste
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I agree. Definitely time to switch after 35 years.
Contract
I'm so unhappy with Xfinity dropping ABC and not telling us in Knoxville TN. After 30 years, time to shop another provider.
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@jana17 I’m extremely upset with your new Yahoo email. I now have to spend five dollars a month to get an ad free email that I used to get for free. We no longer get ABC on Comcast TV and now we have to pay for email services. This is very po
Upset with Yahoo Email [Edited]
I’m extremely upset with your new Yahoo email. I now have to spend five dollars a month to get an ad free email that I used to get for free. We no longer get ABC on Comcast TV and now we have to pay for email services. This is very poor customer support.
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Xfinity Mobile customer care
I have been dealing with an issue that has not been resolved for 2 months. I’d ordered a phone which was shipped FedEx and it was stolen out the package. I talked to multiple supervisor and I all I get is false promises and no help at all. I had done the thing that they ask me to do but nothing got
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Devices
@user_7sofd1 That is not an acceptable answer. We pay Xfinity over $300 per month and you no longer take responsibilty for anything. If we have a problem you tell us to go to the outsourced vender. If we have to go to them for support and thru char
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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Hi @user_4f67e8, we're glad to hear factory resetting your modem worked, since the device was still there after you paused and reset your password!
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
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@user_7363ce A specific example: if I click on share icon from a zine article>email icon-opens format for sending email, I just add my address & hit send. Email never arrives to inbox or spam. Disappears to where? Recently changed fro
Xfinity support
A specific example: if I click on share icon from a zine article>email icon-opens format for sending email, I just add my address & hit send. Email never arrives to inbox or spam. Disappears to where? Recently changed from POP to IMAP format, but Email problem remains. Going on 2yr. Email x20+years
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@user_0ojlte When did you become a customer? Have you been able to access an email account here: https://connect.xfinity.com/appsuite before now? Have you been using a third party email app like Outlook, outlook.com, Thunderbird, Apple/
How can you access email? I've tried the app and the 3rd party, and nothing has worked.
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Thank you very much for reaching out to our team. I am very sorry to hear about that issue with your sister and account. You can reach out to our customer security team directly at the https://spa.xfinity.com/help site for assistance with that proble
I would like to terminate my account and all services due to there's a big problem. ..
My old sister (63) is stalking me, harassing me, cyber bullying me, etc. It creeps me out so much. When you look at the time span and all the posts that my sister Kelly did on my individual account., it's bizarre to say the least. It's going on 20 years now that this loser will not get a life of her
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Unknown charge
I was charged 143.50 today on 4/20 and I didn’t buy anything. I need this charge taken off my card and I want to know why you guys are trying to charge me on a random date so I won’t notice it.
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I would like to terminate my account and all services due to there's a big problem. ..
My old sister (63) is stalking me, harassing me, cyber bullying me, etc. It creeps me out so much. When you look at the time span and all the posts that my sister Kelly did on my individual account., it's bizarre to say the least. It's going on 20 years now that this loser will not get a life of her
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Customer Service
Can Not set up voicemail
I'm going to set up voicemail via Star 86 it says it is unavailable
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Network
Unknown charge
I was charged 143.50 today on 4/20 and I didn’t buy anything. I need this charge taken off my card and I want to know why you guys are trying to charge me on a random date so I won’t notice it.
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Customer Service
Thank you, I was able to locate the 'Direct Messaging' icon on upper right and submitted my message .
Bad experience trying to sign up for promotion
I just wanted to vent my frustrations with an ordeal I had to go through recently with a promotion for 5 year price guarantee through Xfinity. After ordering I was told to come pick up my equipment at an Xfinity store. Since I was on vacation I called customer service that I couldn't come in during
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@user_eg0tze i hate yahoo email, can i get xfinity email back? Unfortunately once you transition there is no going back. You [obviously] still have your comcast.net email, and you're probably already fed up with ads. You can take care
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cancel yahoo email account
i hate yahoo email, can i get xfinity email back?
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