Xfinity Community Forum

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[Edited: Language] Comcast [Edited: Language] us over yet again in this monopoly

user_z0tllm

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10 minutes ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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@user_t9wl0u thanks for taking the time to post on our Xfinity Community Forums page. Is there something I can help with?

XfinityAbel

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10 minutes ago

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Worse customer service in my life.

First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n

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Yes, that would be great...Thanks.

ccook0322

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13 minutes ago

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Comcast left a cable above ground in my yard for my neighbors cable

Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast &

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DanoL1011 I would be happy to see what offers we have available on your account and also take a look at your current modem. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Messa

XfinityJeniece

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13 minutes ago

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Xfinity forcing modem owners to use their Modems

Got an email from Xfinity telling me that I needed service and a technician would need access to my home. Scheduled service. 1 hour before the technician was to come, he called me and asked me what the issue was. I told him I didn't know because the system flagged me as needing service. He told me t

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Worse customer service in my life.

First gentleman I tried to get an upgrade from messed up the whole order. When I only got one phone for the wrong line, I called to cancel all mobile services with them. On the phone for over an hour and was assured it was resolved. While I haven't returned the phone yet, it's still in its box and n

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Customer Service

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plan for 101Silver Lake, Milford,De 19963 in English please

Response has been in Spanish! Need English

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Your Home Network

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@ccook0322 Thanks for verifying. Those are temporary cables, meaning they'll be removed soon. They're just there for a moment to connect the customer, while they have a line officially connected underground or high above using the local poles. They'r

XfinityBenny

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25 minutes ago

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Comcast left a cable above ground in my yard for my neighbors cable

Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast &

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Hey there, user_sqju9a! As Again has mentioned, email migration is now optional. Let us know if you have any additional questions or concerns!

XfinityNatalie

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27 minutes ago

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comcast.net

why can i not access my comcast.net email

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It was occurring on both the cable and streaming sides. Back to normal now.

leelee411

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32 minutes ago

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nbc sound stuttering

is there a problem with audio in the broadcast? sound is stuttering, can’t understand speech. watching news right now 4:22. also happening during commercials. the same is heard on both 188 HD and 5 SD channels for nbc. a friend also has same issue and he lives 10 miles away so it’s not house cabling

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@XfinityBenny Yes, it is an orange cable.

ccook0322

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35 minutes ago

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Comcast left a cable above ground in my yard for my neighbors cable

Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast &

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Chuckysays, hello there and thanks for joining in the communication on our forums. Have you tried deleting the unknown number?

XfinityQue

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41 minutes ago

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Xfinity Mobile eSIM Activation Issue – Calls Not Working / “Unknown Number”

Hello, I’m trying to activate the free Xfinity Mobile line included with my Xfinity Internet promotion, but the line appears only partially activated. Device: Samsung Galaxy S21+ SIM Type: eSIM Current issue: The eSIM downloaded successfully. The phone shows signal. Some texts were received during a

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@ccook0322 Thanks for adding a post to the forum and letting us know. Is the line the tech ran an orange line?

XfinityBenny

commented

43 minutes ago

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Comcast left a cable above ground in my yard for my neighbors cable

Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast &

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Hello user_r86wa9 thanks so much for reaching out on our Xfinity Forums with these incentive card questions! I'm sorry to hear you weren't able to take advantage of that card before ti expired, but we do have a dedicated team available to help. &nb

XfinityAlfonso

commented

48 minutes ago

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Xfinity refund card has expired

Hi, I was mailed a refund card by Xfinity for a billing issue some time back, but didn’t realize the card expired on 12/2025. I have not used any of the balance on the card. Could I be sent a new card please?

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@XfinitySeth My modem WAS on the approved list and worked flawlessly for several years. Maybe it needs a firmware flash or update? I did purchase a new Modem and it seems to be working well at the moment. The offer of a Xfinity supplied modem int

DanoL1011

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48 minutes ago

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Xfinity forcing modem owners to use their Modems

Got an email from Xfinity telling me that I needed service and a technician would need access to my home. Scheduled service. 1 hour before the technician was to come, he called me and asked me what the issue was. I told him I didn't know because the system flagged me as needing service. He told me t

Question

Comcast left a cable above ground in my yard for my neighbors cable

Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast &

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Customer Service

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Good afternoon @user_wlelaq I understand it has been a couple of days, but are you still having issues with your order? Is this for new service? Sometimes, when there is currently active service at a location, the system will detect that and

XfinityEva

commented

1 hour ago

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Why is my order canceled again

Why is my order canceled ?

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Xfinity refund card has expired

Hi, I was mailed a refund card by Xfinity for a billing issue some time back, but didn’t realize the card expired on 12/2025. I have not used any of the balance on the card. Could I be sent a new card please?

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Billing

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Hello @Brendonantoine are you still experiencing issues with accessing the settings? Have you tried uninstalling and installing the Xfinity app again?

XfinityEva

commented

1 hour ago

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Not Able to Manage Modem from Xfinity App

After needing to change some settings on my modem recently, I realized I cannot access the admin console on my modem. I also cannot access the site http://10.0.0.1 I also cannot edit any settings from the app. If I click on "Advanced Security" on the Overview page, it takes me to a blank screen. I n

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Hi @user_gap64a! Thanks for reaching out—and for the detailed info, that’s super helpful. I’m sorry to hear you’re experiencing pixelation after your move. Based on what you’ve described, you’ve already done some g

XfinityRay

commented

1 hour ago

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Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681, 677)

have recently moved my service from Golden CO where it worked fine to Evergreen CO where I know have a problem. I have one X1 box and a SiliconDust HD HomeRun Prime cable card tuner. Both experience Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681

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Good afternoon user_0d0mlj. I can assure you this is not the experience we want for you, or any customer. I would be more than happy to look into this further. I will need some additional information. Please send us a direct chat message with y

XfinityJon

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1 hour ago

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Phone scam

For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o

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