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Need home technician- cannot receive calls
Hello, I live with my elderly mother who needs phone service as soon as possible. We upgraded our router and once we replaced it with the new gateway, we no longer can receive phone calls. The phone goes directly to voicemail with no other options for making calls or receiving calls it has been out
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Customer Service
user_41cs89 Thank you for stopping in for help with your recordings. Are you able to view those downloads when you do have a connection away from home? Are the shows in question purchased or recorded?
Downloaded programs on iPad disappeared
Downloaded programs on iPad disappeared the next day. On list of recordings it indicated the show is downloaded. I’ve called Xfinity but no one has any idea what to do. I’ve deleted the app, cleared cache, ensured I’m on most recent version. help
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@user_39i3v3 I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to
lost email
I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to 11/20/25 disappeared. I am hoping to retrieve the emails because there
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Official complaint
Incorrect Device Upgrade and Misinformation Dear [Manager/Customer Relations Representative], I am writing to formally express my concern regarding an incident that occurred on November 25, 2025, during my attempt to upgrade my device at Canton, CT location. I arrived with the clear intention of upg
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Devices
Thank you for reaching out to our team, and for taking all of those steps already. I will be happy to take a look at any issue with your email service from here. Can you send me a direct message with the full name and complete address for your servic
EMAIL!!!!!!!!!!
My comcast.net email is not receiving emails. I have attempted to send 2 different emails from 2 different other emails I use, but neither of them gas gone thru. So far this is what I have tried: I have logged in on other browsers, changed my password, signed out and signed back in, deleted all spam
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Hey there, @user_us8p9v, we do not want to lose you as a customer. We would be happy to help you with turning this experience around. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message"
Trouble Transferring My Number to New iPhone 17
I’m having issues transferring my number from my old iPhone to my new iPhone 17 and would appreciate some help. I currently use (339) 208-**** on my iPhone 15, and I want to transfer this number to my new iPhone 17. However, multiple Xfinity representatives have told me they cannot find this number
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@lizzard1 Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues. Have you cleared your cache and cookies yet to see if that helps?
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
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Greetings, user_vq2bxw! We appreciate you sliding by our XFINITY Community forum. I understand how important it is to ensure you can stream your favorite movies and shows with peace of mind! Not to worry, you have reached the right place to assist yo
Host name does not match server certificate
When I go to my TV to try and watch XFinity stream or any streaming service, I am getting this message. Then it says please contact content provider.
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PS. Your "forum" form will NOT allow me to choose the tags 'email' or 'comcast' in the post contact form!
EMAIL!!!!!!!!!!
My comcast.net email is not receiving emails. I have attempted to send 2 different emails from 2 different other emails I use, but neither of them gas gone thru. So far this is what I have tried: I have logged in on other browsers, changed my password, signed out and signed back in, deleted all spam
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Hello, user_zgyf8g, and thank you for being part of the Xfinity Forums community! We know how important it is to enjoy your favorite streaming apps without interruptions, and we’re here to help troubleshoot any buffering issues. To start, check
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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EMAIL!!!!!!!!!!
My comcast.net email is not receiving emails. I have attempted to send 2 different emails from 2 different other emails I use, but neither of them gas gone thru. So far this is what I have tried: I have logged in on other browsers, changed my password, signed out and signed back in, deleted all spam
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It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Customer Service
Thanks for taking the time to reach out over our community forums, user_hkxsz8! I'm sorry to hear your Xfinity gateway didn't come in! The quickest way to get a new replacement gateway would be to pick one up at an Xfinity Store, if it's an option fo
New Customer UPS Modem Delivery Issue
Hello, I am a new customer setting up internet services with xfinity. We just moved to a new home and entered in the new address to receive a modem. We double checked the shipping address. UPS says the item was delivered with photo “evidence” that does not show a package in frame but it does look li
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Moved to Email as this has nothing to do with Accessibility/disability.
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EMAIL!!!!!!!!!!
My comcast.net email is not receiving emails. I have attempted to send 2 different emails from 2 different other emails I use, but neither of them gas gone thru. So far this is what I have tried: I have logged in on other browsers, changed my password, signed out and signed back in, deleted all spam
Question