Xfinity Community Forum

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After I sign-in, I don't see any icon for Direct Messaging and hence please send me a weblink or an email address to send the Executive Team a msg. Thanks.

user_bdake9

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2 minutes ago

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I need to be contacted by executive customer relations

Hello, I’m requesting assistance from Executive Customer Relations regarding my Xfinity account. I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy.

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I have reached out via phone, xfinity app, social media, this channel, and can't seem to get anyone who can help..this is mind blowing. What is going on with Xfinity and the customer service provided to customers?

user_2mfyib

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3 minutes ago

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Payment Issues/Misinformation

Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept

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I previously sent a direct message yesterday. When will someone help me resolve this issue, why is it so difficult to get help?

user_2mfyib

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5 minutes ago

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Payment Issues/Misinformation

Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept

Question

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This is the same *%#! that happens to me EVERY time I try to watch Peacock on my TV. I don’t watch TV on my phone, Xfinity. Quit suggesting I stream there.

user_2riklu

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13 minutes ago

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how to activate peacock

i dont know how to activate peacock

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All phone lines canceled but still getting billed

How do I stop getting a monthly bill if I do not have a phone from xfinity? I had 2 lines, both were canceled but I still get a monthly charge even though I have no phone. This has been canceled more than once, verified by xfinity that I have no phone but still being billed even though the card was

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Billing

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Hello @user_bdake9, I hope the year is wrapping up on a high note for you as well! Thanks for providing us with a fair amount of background, we'll need to review your account to determine the best path forward to get this resolved for you. Please sen

XfinityJustinM

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30 minutes ago

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Xfinity Mobile Billing Concern

Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of 1GB pm. Both devices were FREE but we started gett

Question

user_18nkjv, hello there. Thanks for reaching out. I totally understand your concern. Getting your emails is important. Can I ask, when was the last time you actually accessed your emails?

XfinityQue

commented

32 minutes ago

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email login

I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.

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Xfinity Mobile Billing Concern

Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of 1GB pm. Both devices were FREE but we started gett

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Billing

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Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of

user_bdake9

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50 minutes ago

to the conversation:

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I need to be contacted by executive customer relations

Hello, I’m requesting assistance from Executive Customer Relations regarding my Xfinity account. I’ve already attempted standard support channels and need a clear, documented resolution related to billing and account accuracy.

Question

Hey @user_od1e9u, Thank you for visiting our official Xfinity Forums Community support page. We are not showing any currently known issues with the movie title. When was the last time you attempted to play the content? Could you attempt to start the

XfinityDemitrius

commented

1 hour ago

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FNAF 2

I purchased FNAF 2 and it will o lyrics play in spanish

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Hello @user_hkzil4, thank you for reaching out on our community forum. I know how important it is to make sure that you can use the device that you have paid for. This is a link to our Phone Unlock policy. Have you checked the eligibility of the phon

XfinityAbby

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2 hours ago

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Can't get unlock code for device.

I don't know if this is just odd or just plain evil. I ended services with Xfinity and Xfinity Mobile in 2023 and I had a device that I PAID IN FULL that I'm trying to get unlocked; It's an android. Sadly, it is carrier locked with Xfinity Mobile so I can't take it to my new provider and use it as a

Question

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So to give an update. I was dropped again by another agent. Is there anyone that can give me my device unlock code so I can use my phone? This is literally crazy

user_hkzil4

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2 hours ago

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Can't get unlock code for device.

I don't know if this is just odd or just plain evil. I ended services with Xfinity and Xfinity Mobile in 2023 and I had a device that I PAID IN FULL that I'm trying to get unlocked; It's an android. Sadly, it is carrier locked with Xfinity Mobile so I can't take it to my new provider and use it as a

Question

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Can't get unlock code for device.

I don't know if this is just odd or just plain evil. I ended services with Xfinity and Xfinity Mobile in 2023 and I had a device that I PAID IN FULL that I'm trying to get unlocked; It's an android. Sadly, it is carrier locked with Xfinity Mobile so I can't take it to my new provider and use it as a

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Customer Service

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Hi, I’m going through something similar. Did you get the charges reversed? If yes who or what department did you speak to?

Espali

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2 hours ago

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Request for review of $1100+ International data roaming charges

Hi, I'm having a very negative experience as a new customer of Xfinity Mobile. I have 3 lines. 2 of them are my parents' lines. They are currently in El Salvador for vacation. My mom's line has incurred $1101.69 as I'm writing this despite all the lines being on the Xfinity Mobile Premium Unlimited

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Xfinity is not giving back the proper amount after cancelation (Scam???)

I had a one year contract at $75 a month, after the year was up i noticed that they charged me $125 a month prompting me to cancel. My prior balance was $0 as they charge a month ahead of time. They charged me the new month at $125 so my account should have a negative balance of $125 up until the ne

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Your Home Network

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purchase modem

Is there an advantage to renting a modem from xfinity for $15/month rather than purchasing one? If I purchase one where do I go to buy it and what model and brand do I get?

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Your Home Network

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Xfinity added charges on my upcoming bill for services I didn't receive.

I'm waiting for my paper statement, so that I can pay for my landline and internet services! I went to check on my account, online tonight and found out that Xfinity charged me an additional $5.99, as they're claiming that I've paid the bill using a representative. What? I haven't received the bill

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Email

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Ah hah! I thought I was seeing timed or patterned outages as well. Only, more irritatingly, my outages last 10 to 30 minutes...

Shirtbird

commented

2 hours ago

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Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour

The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour. The lapse in the connection usually lasts 2 mins or so, after which the connection will automatical

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Hello - I've sent all this information over as instructed and haven't received a reply.

Strithor

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3 hours ago

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Lag Spikes Impacting Gaming - WinMTR Test Inside

Hello - I’m experiencing some latency issues and ran a session of WinMTR. I used the IP address of a video game (206.16.119.21) and ran the test while I was playing it. Am I correct in interpreting that the spikes (Wrst) latency are occurring right at my modem? I’ve already tried a number of basic t

Question

Hey there user_6r9itd 👋 Thanks for taking the time to be part of our community with your post! I definitely know how troubling it is to have my internet speeds inconsistent, especially when I'm trying to watch a movie or game, so I want to help do w

XfinitySeth

commented

3 hours ago

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Constant outages

During the last month and a half i been getting horrible speeds, i pay for 1.2gbs a pretty expensive bill and i barely ever grt those speeds, and during the last month i have had "outage" of up to 8 hours on 3 separate occasions.

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