Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (418K)
marwein11 Hello there, and thank you for reaching out to our Xfinity Forums Community for assistance with getting your grandchildren's watches working. We definitely don't want this to be the experience to have to return the devices. I have a couple
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
Question
Good morning @user_zbizek, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting those messages if the account is not past due, I know how frustrating it can be to be i
Calls about past due account
For months I have been getting daily calls and text messages from Xfinity about a past due account. The text comes from Xfinity’s 266-278 number and the call comes from Xfinity’s 1-888-266-2278. I have contacted your online chat and verified I dont owe any balance yet the calls and texts keep coming
Question
Remove seasonal hold
Remove Seasonal Hold
I have placed my TV service on seasonal hold and I’m back home now and I need to have it removed. Can you help me?
Question
Good morning @user_g7bc82 We appreciate you choosing Xfinity our team would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if nece
Horrible service sign up
All I wanted to do was sign up for Xfinity Internet. I filled everything out, entered my credit card, picked a date — free equipment, free install, 1-gig service. Then their system kicked me out. Every time I went back, it sent sign-in codes that never worked. Five tries. All “not valid.” I had to s
Question
user_8r58ae Hi there! Thank you so much for using our Forums and for taking the time to contact us today. Are you still having issues with your connection? Our team is here happy to help and make sure you have the best in home online experience.
Super slow internet speed
I need Comcast to fix my super slow internet speed. Down stream speed come to trickle, average 6mb/s despite paying for 1G package. Happen a week ago after Comcast service outage last Friday. i’m working from home and need the bandwidth problem resolve quick or will cancel service
Question
caribbean sea coverage area
We are visiting a number of caribbean islands and would like to know if my mobile service works on any of them without service charges
Question
•
Network
user_09gqmw Hi there! Thank you for using our Forums today to contact our Xfinity Support Team and we are here happy for the chance to help with your Mobile concerns. We certainly want you to get the offer you initially signed up for and we appreciat
Did not get Xfinity Mobile $400 device credit over 24 billing cycles for ported in unlimited line.
A few months ago I ported in a number and added a new unlimited line because there was a $400 device credit promotion. I remember signing the paper work for it but it didn't show in the in-store payment due, and when I asked about it, the sales rep told me that it was because the number porting was
Question
Hi @aids55 Thank you for your comment on the thread. Can you provide a little more information as to what is going on when trying to retrieve your email?
Comcast emails
My emails are ALL going to trash. When checking the settings under Mail, I do not have Filter Rules.
Question
Hello Xfinity, Your Email Servers began communicating with my Outlook 365 Email at 7 PM. Thank You...What was done to correct this issue? I look forward to Your response...
Outlook 365 Email not connecting to Comcast Email servers
Hello, My Outlook 365 Email stopped connecting to the Comcast Email servers on Monday at 4:25 PM Please help?
Question
Can I get the XB10 modem?
XB10 modem
I have the 2Gig symmetrical speeds plan and everytime I get a modem sent to me it's a xb8, which I've had for years now
Question
Being Double Billed for a Second Account an Xfinity Employee Created Without My Knowledge
I signed up for Xfinity service for the first time about a month ago online and decided to pickup at the closest Xfinity store to me for the self install equipment. I went to pick up the equipment for service a few days later and at the time I did think it was taking a bit of time to get the Xfinity
Question
•
Billing
same issues same speed same equipment. whats happening?
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
Question
Newsmax getting stuck, no other channels are getting STUCK, why????
Why does Newsmax get stuck and repeat same 3 seconds over and over, NEVER moving on? Only Newsmax is doing this, it is part of my package
Question
•
Channels and Programming
Data charges
Hello, I have recently in this last billing cycle accumulated some charges for data usage. I have an eSIM for the country I am in and use it for data use. My Xfinity primary number is only for calls and messaging. The data roaming is clicked off. The switch between numbers is clicked off. I haven’t
Question
•
Customer Service
Fraudulent sales tactics, lying customer service agent
I used the chat feature to swap numbers between a new line and my existing line. This in itself took 6+ hours over 2 days to get done correctly. The agent kept pushing me to buy two Apple Watches, stating they were free. When I said I wasnt in a position to pay more monthly, they stated the monthly
Question
•
Devices
Cable box stuck on welcome s reen
My cable box is stuck on the welcome screen. I have tried unplugging it for 30.sec, checking all the cable connections, even tried to do a reset. Nothing has worked. How to do fix this??
Question
•
X1
All the rooms have at least one outside wall, so a wrap around is possible
Coax cable moved
Hi, I wanted to know how much it would cost to have my Coaxial cable moved from one room to the living room or have a second cable run into another room, I don’t receive goods range range range in the room I needed.
Question
Coax cable moved
Hi, I wanted to know how much it would cost to have my Coaxial cable moved from one room to the living room or have a second cable run into another room, I don’t receive goods range range range in the room I needed.
Question
•
Your Home Network
@user_xy9on9 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
XfinityDena
commented
16 minutes ago
to the conversation:
0
0
Where has the Care gone in Xfinity CARE?
I received an offer for a faster connection speed on my existing Xfinity account. But I'm unable to connect to a person who can assure me that the offer is valid.
Question