Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (535.1K)
Cable not buried for over a month
Cable is running across yard and has not been buried. This cable was laid at the end of August. Multiple tickets issued, but not resolved. Cannot mow the yard. Do not have any success with the local sub contractors who do not answer their phone or return calls. Multiple calls to Comcast directly. Af
Question
•
Customer Service
Yes, by me multiple times (well over 50 maybe upwards of 100) by unplugging it almost daily and sometimes several times a day. Also, several times a phone rep has rebooted it remotely. I cannot reboot it online in my portal because it does not recog
Gitchy Cable TV
25 year Xfinity customer here. We have been dealing with glitchy cable TV service off and on, since the new tv cable box and modem/router was pushed onto us and installed. TV service can be stable for days, then it will be glitchy for days in a row. Service will be interrupted every 15 minutes for d
Question
Good afternoon @jahqwaun. If you could send our team a direct message with your full name and full address, we can take a look at your account and open up a ticket for you. To send a "Direct Message" ("Private") message: • Click "Sign In" if ne
I have an issue getting in touch with a live supervisor in the mobile department for contract reinstatement!
I have experienced job loss; I am now able to pay my phone bill. My contract for my iPhone experienced a forced buyout. I was told it was sent to collections they transferred me to collections with a number. The number is invalid and my account is not in collections. I called back numerous times and
Question
need xfinity facilities attached to a new utility pole
A verizon owned utility pole in my backyard broke many months ago and I'm still waiting for xfinity to attach their facilities to the new pole. How can I get a service ticket created to attach the facilities?
Question
•
Customer Service
METV Freezing
One channel continuously freezes both picture and sound.
Question
•
Channels and Programming
I wasn't getting Movies! a few minutes ago, but now I am.
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
Question
@XfinityMartyR Well, the customer service woman from Asia (we think) with the crackling faint phone offered us $20 for our 5 days off from service, after a yell, it became $50. We pay $400 monthly. Then she said she could
Service out Oct 1, no appointment available until Oct 6, turns out Xfinity tech caused the outage
Xfinity worker came today, 5 days without internet-landline- cable tv. 5 people in house, 2 work from home. No matter how many calls, wait list, reddit forum, could not get appointment moved up. He said the worker who came Oct 1 put a clip on our line while he worked and forgot to unclip it. 5 minut
Question
Yes, they offered $20 for 5 days without service. Had to yell to get $50. We pay $400 monthly. Then the person from Asia somewhere with crackling phone offered to save us $ on our service, couldnt really understand. When we looked later
Service out Oct 1, no appointment available until Oct 6, turns out Xfinity tech caused the outage
Xfinity worker came today, 5 days without internet-landline- cable tv. 5 people in house, 2 work from home. No matter how many calls, wait list, reddit forum, could not get appointment moved up. He said the worker who came Oct 1 put a clip on our line while he worked and forgot to unclip it. 5 minut
Question
Excellent feedback, @user_o7h87h! We have since confirmed that this is a known issue, and will be providing further assistance for anyone still needing it, once a fix has been provided by our backend support and engineering teams. Thank you!
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
Question
Xfinity, what makes you think that this is a FCC regulatory issue? The fact that the probes we have explained to you is only happening on the Fire Stick app and works on every other platform should tell you that the problem likely exists with your F
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
Question
$44 bill increase — need help renewing my loyalty discount
Hello! My monthly internet bill increased from $81.54 to $125.54 after my $44 loyalty discount expired on September 6, 2026. I’ve been an Xfinity customer since September 2023. Could you please renew my loyalty discount or offer a promotion that would bring my total monthly bill back to around $80,
Question
•
Billing
user_rjyvwe Hi there! Thanks for using our Forums, I understand that you are reaching out due to some damage done during an install. Our team is here to look into this and directly help to see how we can make this right! We will also work hard to mak
Property Damage
I’m looking for help with property damage caused during an Xfinity installation. The installation crew removed and cut back a significant number of limbs from mature trees on my property without discussing it with me or getting my permission. Much of the trimming did not appear necessary for the ins
Question
@user_n484q8 I'm still getting MeTV on 290.
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
Question
@user_4go7ur Did you have any luck with any of those tips ?
WiFi coverage
Hi, I need help getting reliable Wi-Fi coverage in our attached garage so we can connect our sprinkler system controller. I don’t currently have an extender. I’d like to know whether a technician can assess the Wi-Fi coverage and what Xfinity recommends before I purchase an extender.
Question
@user_fs3e7r You can get TCM, but you have to subscribe to the entertainment package, which is $9.95 a month extra. They sure know how to suck the money out of us!!!
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
Question
Hey @user_hi2a3q I apologize for the inconvenience this has caused. Network updates can include ongoing construction to strengthen and modernize the Xfinity network—replacing equipment (amps, nodes) to improve reliability, prepare for DOCSIS 4.
XfinityEva
commented
10 minutes ago
to the conversation:
0
0
These “network updates” every few days are unnecessary
About a week or so ago, I started getting messages from Xfinity about “network updates “ being done to enhance the services even though they’re literally fine. And they have been for quite some time. They claimed they would be finished in a day or so. It’s now nearly a week later and they’re still w
Question