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user_tj43l6, I know it's frustrating when the redemption doesn't work as expected. I appreciate you reaching out to let us know, and we'll do our best to help. We are grateful for all the time you've spent troubleshooting so far. Did you get Pea
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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@Melissa18123 I’ve been trying since last July. The last attempt they told me they’d cancel my current Comcast and start me on a new promotion and that it would definitely work. The new promo was $2.49 more than what I was paying and guess what, it
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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user_164id6 I appreciate you giving that a try. Have you attempted to create a new Xfinity ID for the new account by following these steps?
How to delete an closed account
I am unable to delete an old, closed account from my profile, which prevents me from updating my profile. The Xfinity Chat Agent employs circular logic and the phone numbers do the same....
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Standard vs. Subscribed Channels in bulk agreement
How may I find a list of standard (i.e., we get them without having to upgrade) channels in the bulk agreement for my neighborhood, and what upgrade packages are available? Every time I ask this question, the answer is that I can get it online by typing in my address. That only yields a master list
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Customer Service
I have followed this procedure ad nauseam, with the same circular result - the ONLY account that I can view when I log in, is the no longer active Zombie account at an address where I no longer reside. There are NO options that I can find to view my
How to delete an closed account
I am unable to delete an old, closed account from my profile, which prevents me from updating my profile. The Xfinity Chat Agent employs circular logic and the phone numbers do the same....
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Hello @user_0hxqkc Thank you for reaching out on our Community Forum, I would love to review your account and assist you with your billing. Please send us a direct message with your full name and address so that we can assist you further. To send a "
What doni have to do for xfinity mobile to honor their online promotion
I upgraded my phones on xfinity mobile website back in august 2025. There was an ongoing promotion for the new samsung z flip 7. The promotion required an upgrade to your line to unlimited premium and a phone trade in. I sent in phones for both my lines and upgraded both lines to unlimited premium a
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Stolen phone
My phone was stolen on the 23rd of January please help me get back another phone
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Customer Service
@drb_data thanks for checking the settings and ports again. I know you had mentioned you're on extended travel, when trying to access the email are you connecting to a VPN? Are you currently in the States or abroad?
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Pedestal box destroyed by plow
The xfinity pedestal box in front of my house was destroyed by a snowplow earlier today. My internet has been cut, and I’m sure others have been cut off as well, but this doesn’t appear as an outage to xfinity’s system. I’m having trouble navigating customer service to convey the issue/damage (they
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Customer Service
Quite welcome @XfinityPaula !
Two accounts. Same address
I live in an apt behind the owner. He has an account with Xfinity and I would like to have my own since I work from home. I tried hooking my own modem/router, and it cut theirs off. Tell me if I can have my own account at the same address. Zip code is[Edited: "Personal Information"]
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I want to set up 2 different plans with separate equipment at 2 apartments within the same complex
I have already ordered one plan for one apartment, and now when I try to put in the address for the second apartment it says there is already a plan at the address. I have confirmed the 'other plan' is my own, and have specified the separate apartment numbers on each of the plans, but nothing seems
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Rules and Automations
Peacock premium for platinum rewards status
How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.
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Customer Service
Xfinity Stream Smart TV App - Error TVAPP-01005
I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs
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Xfinity Stream Website
I am having the same issue with dead spots. I do not have the chat icon.
Free xfi pods
The condominium we live in just renewed their contract with you guys, yet we don’t get service throughout our unit since it is long. I heard you are offering a free xfi pod. Can you please check is we are eligible. We have been clients for so many years. Thank you.
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FREE PEACOCK SUBSCRIPTION??? I have been trying to get into this free Peacock subscription. That’s good for two years. I see nothing in the Peacock account mentioning free anything. It’s asking me to sign up for a subscription??? Please please make i
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
Question
user_khall Thank you for keeping us posted so we can help you manage your internet network. You can allow admin tool access through your Xfinity App using these steps. Is that option turned on through your app?
Missing subpages in xfinity admin panel
Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga
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It doesn’t ever “verify”
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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I just tried to update the mail settings on my MacBook. That DOES have the ability to check the “automatically” set outgoing settings. It still reports that my password or userid is wrong.I DO think that XFINITY is periodically “forgetting” my
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Hello @PhilWA, thank you for taking the time to leave a post. Sorry for any confusion here. I completely understand why you’d want clear details about the reward you redeemed and how everything works. We always want the process to feel transpar
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Watch reward
Over the weekend a Xfinity chat person helped me use my Diamond reward to get the Apple watch. Now I discover I have a 36 month contract. What is that for. He did not say anything about a contract - he only said I would need to pay $36. I understood that was one payment of $36. Can you explain why t
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