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Upgrade to 2gb/2gb Service
Just upgraded to 2gb/2gb service and installed a new XB10 modem. I'm seeing speeds of 1.5gb down and .5gb up. It's slower speeds than I saw with my Arris modem. And I'm paying more for less! If I had to guess I'm not seeing DOCSIS 4.0. I tried the chat bot, but went in circles. Thanks Brad.
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@dsbjax The VPN on my phone was preventing my from sending emails Did you try disabling the VPN?
Comcast email outage?
We are unable to sign in to our Comcast’s.net email accounts. Is there an issue we should know about?
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Hey @user_fl0dcc, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your experience and feedback regarding the recent Xfinity Mobile order that was placed. Please accept my most sincere apology for t
Comcast Xfinity / FedEx iPhone Scam
I am a victim of a scheme that is well-documented online. After my iPhone was delivered, I was contacted on the same day by someone representing themselves as being with Xfinity and was told I received the wrong phone and that I needed to leave it on the porch to be picked up. They knew every detail
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Same here been having the same issue all day and no help, had support open 2 tickets and close then seconds later just to tell me the rewards i was trying to redeem is sold out, I guess every single reward is sold out then...
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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Persistent Upstream Latency, HIGH Jitter, and UDP Gaming Performance Issues
1. Overview I have been experiencing persistent internet performance issues for approximately five months, primarily involving unstable upstream latency, excessive jitter, and inconsistent real-time UDP performance. Despite approximately 18 technician visits, multiple troubleshooting attempts, and e
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Your Home Network
@user_u2y8gp phone number for Xfinity live agent 10431? Unless they gave you the number it's doubtful we would be able to.
Phone number for live agent
I want to speak with a real person about a question I have about my account. Can you give me a phone number to talk with a real customer service agent? Thanks.
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@user_pw4782Hi there. I’m truly sorry for the experience you’ve had, especially with repeated interruptions affecting your work and not receiving the callback you were expecting. Thank you for taking the time to share this feedback with u
Unacceptable Service, Repeated Internet Outages, and Failure to Follow Up
What the [Edited: "Inappropriate Language"] is going on with Xfinity?! Why are you cutting off my internet in the middle of important work meetings without any warning or notification? How is this acceptable for a service that I pay for every month? This is the THIRD time in ONE MONTH that this has
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@user_d5kwgw I can’t access my comcast email at all. Every link to the email section just brings me to “https://www.xfinity.com/support/articles/account-email-information”. I am still unable to access the email, I have stuff attac
Email not working
I can’t access my comcast email at all. Every link to the email section just brings me to “https://www.xfinity.com/support/articles/account-email-information”. I am still unable to access the email, I have stuff attached to this email and nothing is working.
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@user_d29uic The driver in truck 49883 is gonna kill somebody they were swerving all over the road and it was foggy and they almost rear ended the car in front of them Calling 911 immediately would have kept other drivers safe. Waiting
Driver is gonna kill someone
The driver in truck 49883 is gonna kill somebody they were swerving all over the road and it was foggy and they almost rear ended the car in front of them
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Hey there, @user_k8qbv2, thanks for reaching out through Xfinity Forums regarding your Xfinity Membership. We would be happy to help you access your membership offers. I see you sent over a direct message. We will continue to assist you there.
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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We can check on the best options for your service if you send the account information over through that direct message. How to: Direct messaging within the forum | Xfinity Community Forum
l need a transcript of my latest agent chat lowering my bill
My bill has been exceptionally high, and l spoke a number of times to various people each promising to lower my bill. So l need to know what is the future costs of my plan going to cost, and when will this become affective? [Edited: "Personal Information”]
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Okay, we can look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To
Issue with laptop
My Xfinity Stream DVR playback works normally on my TV and phone. On my laptop, completed recordings work perfectly, but recordings still in progress cannot be fast-forwarded or rewound. This happens in both Chrome and Edge. Please escalate this as an Xfinity Stream web-player issue and check whethe
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@SPARTA2213 Just trying to get into my email [Edited: "Personal Information"][Title Edited: "Personal Information"] We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party
How do I access my email?
Just trying to get into my email [Edited: "Personal Information"] [Title Edited: "Personal Information"]
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@joseph.mc It is not checked and has not been checked Try this. Go ahead and check that box. Delete all the Collected addresses Clear your cache and cookies Sign out of your account Close your browser Start a new session Return and&nbs
email address book -unwanted additions
My xfinity email address book automatically adds anyone that I send an email to. I do not want this. I only want contacts that I specifically add to the address book. How do I stop this automatic addition?
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BEWARE DO NOT USE XFINITY SERVICES
Do not use Xfinity mobile! Today I noticed a random number attached to my account. I called and asked the representative to remove. After spending 3 hours on the phone today she removed the line and ended up deactivating my ENTIRE mobile account including my current service. Our call got disconnecte
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Plan
Cheapest rate for internet with Netflix, no ads, taxes included.
l need a transcript of my latest agent chat lowering my bill
My bill has been exceptionally high, and l spoke a number of times to various people each promising to lower my bill. So l need to know what is the future costs of my plan going to cost, and when will this become affective? [Edited: "Personal Information”]
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Thanks for meeting us here in our community, @KatieClooney. We're happy to help. Thanks for sharing your troubleshooting steps. Have you unplugged and restarted your modem to ensure you have the latest updates? A bad internet connection can in
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Cable is pixelated
Cable tv is pixelated and picture/sound drops. I also have Xfinity cable. Newer Nighthawk modem. Cable tv is pixelated. Netflix/Hulu, DVR are clear pics. I tested coax port from wall. Good. New coax cable to modem New splitter. New coax to box. New hdmi to box. New DOCSIS filter on coax to box. Pict
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