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Can not set up new boxes. Need someone to come out and do it.
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X1
I agree. We have been loyal Xfinity customers for decades. We’ve put up with increases in bills over and over again. Now the local news/ABC affiliate is missing. The channel we watched 60+% of the time. make a deal with Scripps, bring back the chann
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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Thanks for reaching out about the loss of channels owned by E. W. Scripps, @user_x6l77g. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entert
Scripps shut down
I appreciate xfinity position however I signed up for locals stations and am not getting what was purchased/promised. I urge you to find a quick solution to the problem of not having local channel 7 in Denver.
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Nomorobo Discontinued
Now that Nomorobo is discontinued, does Xfinity have plans to up their game on combating the ridicules number of spam/robocalls? Is there any way to make an arrangement with Nomorobo to bring them back. The process of using Xfinity's spam call protection can be tedious especially using xfinityspamfe
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Home Phone Features
Hello @user_8hl6hc just reaching out to see if you were about your Peacock. Were you able to get it active?
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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Why don’t you tell your customers how much $$ they are asking for, and see how WE FEEL about it?
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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Hello Takato, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. I am here to help, to do so, I will need to get some information best kept private. Please send our team a direct message with your full n
Damaged sidewalk
Hello, Back in winter xifintiy installed a box in front of my house but the heavy equipment digger cracked my sidewalk, looking for xfinity to handle repair. Used online chat they scheduled a tech to come 4/19 but i dont think they understood it not a internet issue but a damage report
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In the 20+ years I've had Comcast…they raised the price almost every year, never asked me about it, or seemed to care how much the increase was, either pay it or don’t watch was always the attitude I heard. Why are they suddenly so concerned….
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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Howcan I bring back my Internet Essentials back?
How can I bring back my Internet Essentials back? Somebody switch it to more expensive Internet without informing Info. Thanks, Natalii
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Your Home Network
I am so happy to hear that everything was resolved with the technician, @Mh123_6! Please let us know if you have any other questions/concerns, we are happy to help! Have wonderful rest of your day!
Persistent Speed Issues & 5GHz Band Failure After Multiple Plan Upgrades
Hi, my name is Mahamed. I'm experiencing ongoing internet speed problems that have persisted across multiple service upgrades and support interactions, and I need assistance resolving this. I originally had an unlimited 100 Mbps plan but was experiencing slow speeds, so I upgraded to the 300 Mbps pl
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@th340385 Okay, so it's a new issue. Have you rebooted your modem recently? This is just to ensure the XB8 has all the updates. If not, I recommend you do that first, and then retest. This will ensure the modem has all the updates.
Power BI & Xfinity XB8 Gateway
I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error
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@XfinityAdrienne Turns out to be a faulty modem everything was resolved.
Persistent Speed Issues & 5GHz Band Failure After Multiple Plan Upgrades
Hi, my name is Mahamed. I'm experiencing ongoing internet speed problems that have persisted across multiple service upgrades and support interactions, and I need assistance resolving this. I originally had an unlimited 100 Mbps plan but was experiencing slow speeds, so I upgraded to the 300 Mbps pl
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It wants me to pick a plan with money
Peacock is in my plan but I don’t have it
My plan includes peacock but I can’t get it !! How do I get it ?
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We will be happy to check on any options we have for your service. Can you send me that direct message with the full name and complete address for your service? To send that direct message. Click the "New message" (pencil and paper) icon &nbs
Loyalty to an existing customer
As a customer or 26 years who likes our Comcast service, I am very frustrated that I can’t get the promotional pricing for internet at $50/ mo for 5 years. This is unfair and may cause me to switch to another provider. Don’t you want to retain old customers? I know from the press that you are losing
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Damaged sidewalk
Hello, Back in winter xifintiy installed a box in front of my house but the heavy equipment digger cracked my sidewalk, looking for xfinity to handle repair. Used online chat they scheduled a tech to come 4/19 but i dont think they understood it not a internet issue but a damage report
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Customer Service
@user_m0ewqt Thanks for reaching out to us regarding your Xfinity prepaid card. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. The prepaid card can be used anywhere. You can follow t
Pending transaction
My Xfinity Prepaid Mastercard is showing a pending transaction that every time the Fred Meyer clerk tried to get authorization it was declined and I need to know if I will be credited my 60 dollars that I can use before the card expires in July 2026, and I can't find the participating merchants that
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It has been explained in the paper, this is really a hockey/ sports dispute…why can’t you offer packages like the MLB baseball package to cover people who want them, AND tell customers what the fee is Scripps is asking for? Comcast has increased our
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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@XfinityMatthew I have been a customer for over 20 years and I'm planning on leaving to T-Mobile or somebody else if you don't give me a discount on my internet I want a 12-month discount I hear you have some really good deals but you have to beg a
Loyalty to an existing customer
As a customer or 26 years who likes our Comcast service, I am very frustrated that I can’t get the promotional pricing for internet at $50/ mo for 5 years. This is unfair and may cause me to switch to another provider. Don’t you want to retain old customers? I know from the press that you are losing
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Good afternoon @user_9pj0wt, and thank you for reaching out to us on our Community Forums—we appreciate your time. I understand you’re having trouble connecting your plasma TV to your network, and we’ll be happy to help troubleshoo
XfinityAlyssaA
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15 year old plasma tv cannot connect to xfinity
My 15 year old Panasonic TV will no longer connect to Xfinity. I have tried several HDMI cables and all three ports, but it no longer connects. It did connect in the past, but I haven't used it in many months. I know the Input setting on my TV is correct. How can I fix this?
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