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user_hzzdph So the issue is now that you are immediately kicked out, and you can't play anything at all?
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
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Hey @user_n04dus , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. We received your direct message and have responded.
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I tried everything I can do with this forum to try and get support. This is to much for me to keep going around and around to get back were I started and lots of my time lost. Between this and trying to get customers support to help me get what I was paying for I have wasted hour of my time and that
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Thank you providing added context, @user_b8g4rf. If you're using iMessage and having data issues that would explain why you are having trouble with text. iMessage is data focused, turning off iMessage may be a good workaround for getting text message
International call doesnt work
Cell issues Traveling for 14 days internationally and so far have not been able to use my phone for 7 days [Edited: "Personal Information”] Have int calling text and internet plan. What i have tries so far: Airplane mode off and on Turned phone off Had tech support reset network settings. Can toggle
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jadler1 Hi there! Are you still having issues accessing your email? Have you tried rebuilding the mail account on your Mac? If you're still having issues, please let us know.
Cannot sign in on Mac
I can access my email on my phone and on a PC. But when I try to access on my Mac, I get an SRV-001 error. I tried clearing the cache, doesn’t help. Any thoughts?
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@user_wuzz16 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, you set up a new cable box and are no longer able to see your Wi-Fi Network name to connect to? Can you please confirm what lights are lit up o
Internet not working after installation of new box
I got a new Xfinity box after installing I lost my internet I can't find my name. The TV says installing new updates but it has zero processing
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cutting off my service
My bill is paid monthly via my bank automatically. My bill was paid last month AS ALWAYS automatically and I am getting emails threatening my service saying I didn't pay it. I have called many times, given you the proof from my bank including their case number that they used to verify the bill was p
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Your Home Network
Not getting any response from this so called chat
My account
I purchased a iPhone 18 with trade in and haven't received the 300 in my account. Its been two weeks.
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Have not rieceived compensation for my trade in on purchase of iPhone 18. Its been 2 weeks. What's the hold up?
My account
I purchased a iPhone 18 with trade in and haven't received the 300 in my account. Its been two weeks.
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Have not rieceived compensation for my trade in on purchase of iPhone 18. Its been 2 weeks. What's the hold up?
My account
I purchased a iPhone 18 with trade in and haven't received the 300 in my account. Its been two weeks.
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My account
I purchased a iPhone 18 with trade in and haven't received the 300 in my account. Its been two weeks.
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Customer Service
WiFi and wireless cancellations
Tried online but it takes me back 7 years ago when I lived in Mobile AL
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Your Home Network
I can make calls but cant get internet or text to work outside of wifi data roaming can not be clicked or does not show up cellular roaming checked but no bext option to get data roaming i have an iphone 13 and software up to date others who i an tra
International call doesnt work
Cell issues Traveling for 14 days internationally and so far have not been able to use my phone for 7 days [Edited: "Personal Information”] Have int calling text and internet plan. What i have tries so far: Airplane mode off and on Turned phone off Had tech support reset network settings. Can toggle
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I have the exact same issue in my Windows 11 desktop, Samsung smart TV, and Amazon Fire tablet. The timeline shows I've reached the end of my recorded stream with more than 2 hours of unplayed recorded content in place. The fast forward button is gra
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Same! I was told I’d also get 3 plug in extenders. Just received my package & only received a new gateway & pro wifi extender that’s it. Why was the battery backup & plug in extenders not included with my package?
Battery for Xfinity Pro
I was told that an Xfinity pro battery would be shipped when I signed up for the pro adapter. I have yet to receive one and have been unsuccessful getting help at the local Xfinity store
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Contacted samsung, they did basic troubleshooting but told me that they cannot help, just as I said, this is a problem on xfinity, not samsung
The worst service ever received
Before you complain to me here, I am fully aware that this is the "compliments" section. I didnt post here by mistake. Take my complaint. My complaint is about repeated inaccurate and contradictory statements, unfulfilled promises, a delayed cancellation, and an unresolved technical issue. It is not
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There's a local channel on my system that doesn't have a formal schedule, so the guide just shows three 8-hour blocks of programming each day. If I wanted to record that channel, the only option is to record 8 hours! And I only have the 20 hou
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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My xfinity is not working and these kids want to look at TV
user_o5gn1x
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11 minutes ago
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Xfintiy “Advanced Technical Support”
[Edited: “Unverified Phone Number”] or similar number claiming to be advanced technical support is a scam, don’t answer or call them back. I can’t believe after a few years it is still a thing. I also can’t believe that after making an appointment on the official Xfinity app a few hours later they c
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