Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (460.6K)
retired93 Thanks for creating a post on our Community Forums. Have you already set up the service to start with AT&T? I ask since we want to make sure that they are ready to go before the Voice service is cancelled to avoid potentially losing the
Phone number
I would like to use my Xfinity land line phone number and use it on a mobile phone with AT&T because I am moving
Question
Good afternoon user_s0umsc. I can assure you this is not the experience we want for you. I would be happy to review your account to provide further assistance. Please send us a direct chat message with your full name and complete service addres
I'm done with Xfinity
I got Xfinity back in 2017. It was nice for a bit. Then I had trouble setting up the streaming box and called for help in 2021. Got it working. Then received a second box. I called customer service to return it. Returned it. No problem. Except the next month there's a $7 fee for the box. I call and
Question
Hey there, @user_3dfe91 - Have you had a chance to check out our Expert's advice about confirming any known interruptions in your area, causing those service issues?
Internet
Restart No internet, No TV, No phone. Please send restart signal or state why none of the above work. I we expect a credit for the day.
Question
We regularly review our programming and certainly take customer feedback into consideration. Did you need assistance with your account? We would be happy to do an account review.
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
Question
I'm done with Xfinity
I got Xfinity back in 2017. It was nice for a bit. Then I had trouble setting up the streaming box and called for help in 2021. Got it working. Then received a second box. I called customer service to return it. Returned it. No problem. Except the next month there's a $7 fee for the box. I call and
Question
•
Customer Service
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
Question
Hello @JandMP and thank you for posting your concern on our Xfinity Community Forums! I can definitely understand why you might have some concern over this; I'm a gamer myself, and in anything that requires quick reaction time, a lag spike can
Internet Spiking Issues After Optimization Work
Hey Xfinity Support, My name is [Edited: Privacy], posting from Battle Creek, Michigan. I want to document a service issue that started right after Xfinity ran network optimization work in my area in late March 2026 (3/24 --> 3/31), because the timeline is too direct to ignore. For about 9 months be
Question
@user_4pobq0 Thank you for reaching out to us here on Forums, Have you checked for possible service interruptions here https://www.xfinity.com/support/statusmap This may be the cause of sudden interruptions. When you refer to no phone? Are you speak
No access to my internet
What is happening. Was xifinity hacked? I have no internet and no phone. No cool!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need a way to get an XER10 to upgrade XB7 and get proper speeds
Heya, its crazy that im turning to forums for something like this but calling comcast/xfinity and waiting on hold, fighting the automated system, and dealing with people who are all saying different things has brought me here. So I have a 2000up/2000down FIBER plan with comcast xfinity right now. Th
Question
@XfinityThomasA No, I've been a member since 2012. When I first tried to activate, I got a pop-up to that said "Something Unexpected Happened" and then closed. Now, when I navigate to subscriptions, it says Activate your Xfinity service first for ac
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
Question
Very Poor Customer Consideration
I have had 6 months of pure frustration with Xfinity Mobile and there doesn't appear to be any light at the end of the tunnel. I decided to upgrade my phone in September, 2025 and brought my daughter into my account who was already an Xfinity Mobile customer. Well, this is where the whole nightmare
Question
•
Devices
@suzanne01748 Have you tried any of those methods in that link for turning it off ? I am curious if anything applies.
COMMUNITY / MANAGED WIFI: Can WiFi in one apartment be disabled?
All units on the property have the Ruckus H550 Access Point. For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices. The Ruckus has four LAN ports on the bottom. Property manager says Comcast is telling him this is not possible,
Question
No access to my internet
What is happening. Was xifinity hacked? I have no internet and no phone. No cool!
Question
•
Sign-In and Account Management
CBS - TN
When will you have CBS available again? If you say “negotiations are underway”, then you’ll start losing customers. Figure it out.
Question
•
Channels and Programming
I went and gotta newer X1 box and now, not only don’t the Disney+ shows freeze anymore during commercials, there ain’t no commercials! Weird, but true. My Xfinity X1 tv box was old, according to the rep at the Xfinity store. Got 2 more boxes to repla
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
I didn't do anything besides some back-and-forth with support. Apparently there was some scheduled maintenance in the area at one point and things seem to have improved since then. Still getting the occasional modem reboot but it's much less frequent
MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
Question
scripps dispute
Scripps is CBS in my area. I have planned for months around watching the Masters this weekend. I WILL be looking at alternative entertainment providers other than Xfinity; especially considering how much we pay each month. Your dispute is ridiculous and you are using your customers as leverage. Tota
Question
•
Channels and Programming
Hello @th2paul and thank you for your post regarding the XER10 on our Xfinity Community forum! We can definitely review your account to determine XER10 eligibility for you. 😀 In order to get started we would need you to send us a direct message* (I'
XfinityCliff
commented
57 seconds ago
to the conversation:
0
0
Need a way to get an XER10 to upgrade XB7 and get proper speeds
Heya, its crazy that im turning to forums for something like this but calling comcast/xfinity and waiting on hold, fighting the automated system, and dealing with people who are all saying different things has brought me here. So I have a 2000up/2000down FIBER plan with comcast xfinity right now. Th
Question