Xfinity Community Forum

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I made the best decision to forget all the "chats" and all "phone calls" that routed me around the world and go speak to a human face to face. I went to the xfinity store in Lawrence Township, NJ and was helped by a representative named Hector. Hecto

user_ii3bl5

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57 seconds ago

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supervisor call back

In the last 2 days, I have been trying to have a supervisor call me back. I first contacted customer service for a billing issue. She was not the most pleasant person and implied that I have been getting my plan cheaper than plans today and "It's about time you pay what you should". I asked to speak

Question

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In my case, my phone can connect to the network but my laptop cannot. Network connectivity problems can be a real pain to solve so I am glad you were able to solve your problem.

user_ebev31

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3 minutes ago

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Xfinitywifi hotspot connection ISSUE

Hello! For the past year and a half, I’ve been connecting to the public “xfinitywifi” hotspot and have had no problems until about 2 weeks ago. All of a sudden, I could not connect to the network on my iPhone, iPad, or laptop. Since I live away from home, where my parents have Xfinity WiFi/internet,

Question

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At the risk of being repetitive. Xfinity can set up a laptop with a wifi pass and then let it expire by updating the laptop time by 30 days. Then see if the laptop can connect to the network to buy another wifi pass. If the answer is that the sys

user_ebev31

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7 minutes ago

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Unable to purchase a new NOW pass after old one expired as I am unable to connect to the network.

My laptop whose NOW wifi pass expired will not allow me to connect to the network and since I can't connect to the network then I can't buy the pass. My phone does not have that problem and goes directly to the NOW purchase page. The proposed and numerously tried and failed solution to forget the ne

Question

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I've had this problem for quite a while, and last week called up xfinity. I read many things that said I was not close enough to the tower, so I went and sat down next to the tower and called infinity. The support guy said he'd reboot the towe

user_k1j5ot

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10 minutes ago

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Xfinitywifi hotspot connection ISSUE

Hello! For the past year and a half, I’ve been connecting to the public “xfinitywifi” hotspot and have had no problems until about 2 weeks ago. All of a sudden, I could not connect to the network on my iPhone, iPad, or laptop. Since I live away from home, where my parents have Xfinity WiFi/internet,

Question

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@XfinitySeth I have not received anything from the CSA team as of 11/10. It’s been longer than the 3 days indicated for a response time.

user_952e4e

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15 minutes ago

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how to whitelist an email address

Hello I’ve been experiencing not receiving automated email form submission notifications from Jotform.com, a secure and widely used online form platform (https://www.jotform.com). These emails are sent from the following sender domains [Edited: "Personal Information"] Despite these addresses being a

Question

Hey @user_dzr0z7, Thank you for visiting our official Xfinity Forums Community support page. In order to receive a transfer pin for the Xfinity Mobile line, you will need to use the Xfinity App. We do not have a way to receive a transfer pin for you.

XfinityDemitrius

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19 minutes ago

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I need a pin

I need a transfer pin

Question

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Here is my theory on what is happening. You have a NOW pass which you bought on your phone and when you get the error message "can't connect to the network" it is because xfinity believes that you don't have a valid pass and won't allow you to connec

user_ebev31

commented

24 minutes ago

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Xfinitywifi hotspot connection ISSUE

Hello! For the past year and a half, I’ve been connecting to the public “xfinitywifi” hotspot and have had no problems until about 2 weeks ago. All of a sudden, I could not connect to the network on my iPhone, iPad, or laptop. Since I live away from home, where my parents have Xfinity WiFi/internet,

Question

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New Cable Installation for TV,Interned and Phone

During the first part of summer a technician came 7500 Trailing Rock Road for a customer service problem. The technician informed my neighbor the cable would have to be replaced. He put a small "temporary cable along the the curbs from my house 7496 Trailing Rock Road, Prince George, VA. We called s

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Xfinity Compliments

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Bait & Switch

In March we went to Xfinity store in Danbury to purchase Iphone for my husband. We had just opened an Xfinity Account in December. They were advertising a Promotion on an Ipad for 50% off. I believe it was for $199.99 (I had seen the ipad for $249.00 & I have the documents to prove this as I had sav

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Getting Started

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Hi there, @user_nqlgeg! I hope your day is going well! We are glad to further help with your billing concern and apologize that you have not been able to go over this with an agent yet. Please send us a direct message with your full name and complete

XfinityRay

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34 minutes ago

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Customer Support reached out 3 times each time was "escalated" and promised a call back no such thing for each

I need a supervisor to call me. I have been through the chat multiple times for same issue for several hours with no resolution. Each time I reach out the rep says they will escalate and give confirmation number then schedule a call from a supervisor as my time is limited and 3 hours was wasted goin

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Cable box issues

Cable box blinking blue and welcome screen on tv. This box is a smaller one in a bedroom. The main box un the living room works fine

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X1

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I am having the same issue with Xfinity billing. I called three times also and nobody is calling me back. Not a supervisor not a agent. I'm not sure what to do. I want to file an official complaint. I have been overcharged by hundreds of dollars and

user_nqlgeg

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37 minutes ago

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Customer Support reached out 3 times each time was "escalated" and promised a call back no such thing for each

I need a supervisor to call me. I have been through the chat multiple times for same issue for several hours with no resolution. Each time I reach out the rep says they will escalate and give confirmation number then schedule a call from a supervisor as my time is limited and 3 hours was wasted goin

Question

Hello @user_fprdah, thank you for your comment. Sorry to hear that you are having issues with your Xfinity rewards. Have you tried logging out of the account and then logging back in? Have you tried a different browser? Please be reminded that sendi

XfinityMarshante

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38 minutes ago

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Wicked movie tickets

I tried to get the Wicked movie tickets and they were gone as soon as they were available. I am a Diamond member and I don't get many good offers so I am super disappointed. Did you even have tickets or was this a scam? Thanks for nothing!

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Box won't work

A cable box in my bedroom will not work. Its blinking blue and a welcome screen. Is on the tv. The main box in the living room is working

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X1

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user_xj366r Welcome to our community forum! Thank you for taking time out of your day to bring your recent experience to our attention. If I was billed for service after cancelling, I'd be reaching out too. You're in great hands with my team and we w

XfinityEmilyB

commented

39 minutes ago

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Horrible customer service

I spent an hour on the phone requesting a refund and got no help then requested a supervisor and got passed around to different employees before ultimately being hung up on. Why was I billed when I canceled service already? Why was I hung up on after an hour on the phone? Id love an answer to these

Question

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Same problem with imap and also pop 3 login. Three different Windows PC's, three different email addresses with combination of Win10 and Win 11 and outlook 2016 and 2021. Everything has worked fine and suddenly at noon today all 3 systems prom

Johnnyb46

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41 minutes ago

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Imap

Email keeps asking for imap password

Question

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I am Diamond as well and also don’t see the offer under my rewards. What do I do?

user_fprdah

commented

46 minutes ago

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Wicked movie tickets

I tried to get the Wicked movie tickets and they were gone as soon as they were available. I am a Diamond member and I don't get many good offers so I am super disappointed. Did you even have tickets or was this a scam? Thanks for nothing!

Question

Hey there, mapleleafs10136! Thank you for sharing your preference to return to your basic DVR plan. I completely understand the desire for simplicity. Please send our team a direct message with your full name, the name listed on the account (if diffe

XfinityNatalie

commented

47 minutes ago

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Dvr 20 hours

I would like to go back to basic dvr

Question

1) I rarely log into the Xfinity website to check my email I use the Apple email app on my iphone. How does the migration to Yahoo work for this situation? Will I be able to use the Apple email app to get my email? 2) I already have an email account

studley

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48 minutes ago

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email migration to yahoo

Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.

Question

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Horrible customer service

I spent an hour on the phone requesting a refund and got no help then requested a supervisor and got passed around to different employees before ultimately being hung up on. Why was I billed when I canceled service already? Why was I hung up on after an hour on the phone? Id love an answer to these

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Customer Service

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