Xfinity Community Forum

user_tw2ktj Thank you so much for reaching out for help with your services. This is not the experience you should expect, and we appreciate you letting us know you are still having issues. When your services are not working, are you seeing an alert w

XfinityAmandaB

commented

7 minutes ago

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Constant service outages

For the last 3 weeks, we have been having multiple service outages, internet and tv, daily. A tech came out 2 weeks ago and said the problem was resolved but it’s actually worse now. I work from home, so this is not sustainable. If you can’t straighten out your issues I’m going to have to cancel. Yo

Question

Okay, so I'm not losing my mind. I am seeing the same thing on my X15/Xi6 combo. With the remote set for 30 second skipping, I've measured it as skipping backward 36 seconds, and skipping forward 9 seconds. So not only is the backward skip now 4x as

Guy_Incognito

commented

9 minutes ago

to the conversation:

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30 second skip on remote

The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu

Question

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False charges on debit card

I have a charge of $25.00 on my debit. I don't have an account with Comcast or Xfinity.

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Billing

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Hello @user_hp0g7j thank you for reaching out on our community forum, I would love to assist you and take a look at your account to see what may be going on with those gift cards. Please send us a direct message with your full name and address so th

XfinityAbby

commented

13 minutes ago

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Never gotten my eGift card incentive when I signed up for the service.

You’ll receive a $200 value in eGift Cards, if you maintain this offer for 90 days. I have never gotten this. This is shown on the receipt. I go to the status tracking page. Nothing shows up

Question

clcoulson I didn't see one come in as it would be tied to this. Can you try again please?

XfinityShawn

replied

15 minutes ago

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I moved addresses and my account to completely messed up!

I recently moved and was dropped off my old equipment (still getting messages to return it!) and pick up a new modem. But, my online account and phone number are still tied to the OLD address and it let me log on because the service has ended. Their automated phone system and chat platform go in inf

Question

What do you mean when you say interfere? What type of reaction is it causing?

XfinityDuron

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16 minutes ago

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Complaints

I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower

Question

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@XfinityChristy I am having the same issue ("Your Xfinity account is already linked to another Peacock account"), would you be able to help? Thanks

user_zvdkf7

commented

22 minutes ago

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U

Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

Question

Code has been sent

XfinityDuron

replied

25 minutes ago

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What channels do I have

I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added

Question

Hello @Jessiakav232 thank you for reaching out on our community forum. Did you get an email asking you to activate Peacock by chance?

XfinityAbby

commented

28 minutes ago

to the conversation:

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J

My free peacock with my Xfinity trying to activate

Try to activate my peacock with Xfinity I get 2 years free I was told by representative I am new to this so I'm trying to activate it so I can watch it on my TV

Question

U

Never gotten my eGift card incentive when I signed up for the service.

You’ll receive a $200 value in eGift Cards, if you maintain this offer for 90 days. I have never gotten this. This is shown on the receipt. I go to the status tracking page. Nothing shows up

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Billing

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Hello @user_dpq10x, I can certainly help you with that! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started. To send a Dir

XfinityQuemekia

commented

37 minutes ago

to the conversation:

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Cancel tv and phone

I am requestion to cancel my TV and phone services.

Question

@user_dp51nw I would love to assist you with options. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityAbby

replied

39 minutes ago

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U

Large Spike in Data Usage

Typically our household uses between 500gb and 700gb per month. This has been the same for the whole time we have had Xfinity service, which has been since October 2023. Last month was in line with this too. However, so far in February it is showing we have used 900gb in 15 days. There is no way thi

Question

U

Constant service outages

For the last 3 weeks, we have been having multiple service outages, internet and tv, daily. A tech came out 2 weeks ago and said the problem was resolved but it’s actually worse now. I work from home, so this is not sustainable. If you can’t straighten out your issues I’m going to have to cancel. Yo

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Customer Service

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@XfinityJeniece Sent a DM. Got nada...

clcoulson

replied

45 minutes ago

to the conversation:

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I moved addresses and my account to completely messed up!

I recently moved and was dropped off my old equipment (still getting messages to return it!) and pick up a new modem. But, my online account and phone number are still tied to the OLD address and it let me log on because the service has ended. Their automated phone system and chat platform go in inf

Question

U

Send it to my phone number. But……I’ve already accessed my account and been sent at least a dozen 6 digit numbers and entered them. I think this is hopeless. Hours have been spent trying to get a simple answer.

user_cw7fsd

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46 minutes ago

to the conversation:

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What channels do I have

I have been on the phone for almost 3 hrs with your offshore customer service reps. I called because my bill was raised by over $9 and I lost the Marquee channel and other channels. I spoke to Emma In customer service and she repeatedly said “I’m working so hard for you “. She claimed that she added

Question

U

Cancel tv and phone

I am requestion to cancel my TV and phone services.

Question

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Channels and Programming

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@Klaudelawrence Thanks for adding a post to the community. What device are you using to access the guide?

XfinityBenny

commented

51 minutes ago

to the conversation:

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SPXVS Channel Guide Malfunctioning

Why is my SPXVS channel guide only showing “Movie”? There are no movie titles or descriptions. How can this be fixed?

Question

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Email password change

How do I change my email password

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Sign-In and Account Management

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Hello there @EricBTX, are you still having issues seeing content on your streaming app?

XfinityDuron

commented

56 minutes ago

to the conversation:

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E

Can’t view In-Home Content in Stream app using wi-fi in Bridge Mode

Our condo is unusually long, so the wi-fi built into the XB8 gateway couldn’t reach all the way to our master bedroom, even using 2 Xfi Extenders. So we got a mesh wi-fi system and connected it via Bridge Mode. Now things are working much better, but suddenly we have a non-technical problem… The Xfi

Question

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@XfinityQuemekia I appreciate the reply, but we have looked at each device connected and the total doesn't add up to that. Is there a way I can get a breakdown of data usage by device? I understand we get a one-time courtesy month, but if the

user_dp51nw

replied

58 minutes ago

to the conversation:

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U

Large Spike in Data Usage

Typically our household uses between 500gb and 700gb per month. This has been the same for the whole time we have had Xfinity service, which has been since October 2023. Last month was in line with this too. However, so far in February it is showing we have used 900gb in 15 days. There is no way thi

Question