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@user_30d34f​ Hi, I'm just a customer like you. I started this thread and nobody helped me but I might be able to help you. There are three things to check. Use the Xfinity purple app. 1. Check if Advanced Security is on or off. If on, turn it off. R

Why is it so incredibly difficult to log in to xfinity?

Let me start by saying I'm surprised I could log into the community forums at all. However, logging in to view anything but especially connect.xfinity.com/appsuite is impossible. I've tried every solution on the internet with every browser available on Windows 11 with no success. I've removed firewa

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Yes, I have tried an alternative device. I have tried using the mobile app on a cellphone and the webpage on a personal computer. I am able to make payments with the payment method that was already on my account before I changed my email and phone nu

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Xfinity account does not recognize that my new contact information has been verified

I recently changed both my e-mail and phone number. I changed both my e-mail and phone number on my Xfinity account, and verified both. However, when trying to add a new payment method to my account, I keep receiving the following error: "You can't add a new payment method yet We need to verify your

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My roku tv was working but you changed something and now it will not connected. It has to be 2.4 ghz. And b/g/ n please tell me how to do that

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LIVE help

Please stop saying “something went wrong” and getting rid of my comments. You can call e at to resolve multiple issues with my email. We pay you way too much to continue to be ignored. How is it that you don’t have live representatives? This is so frustrating! Do you know that you have a TERRIBLE re

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data connection

We recently switched to Xfinity. Phone calls and text work fine but there is NO --as in ZER0 -- data connectivity. ERR_INTERNET_DISCONNECTED. After hours on the phone with customer service, we have gotten nowhere. We are in a rural area with only one Verizon tower available, but this just isn't work

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user_be74ktThank you for reaching out and creating a new post. I see you wanted to sign up for Peacock, and you ended up selecting a new plan. After getting the new plan, I understand it didn't include exactly what you wanted, only to find out that g

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Waste of time/aggravation

So i wanted to sign up for peacock since there is programming i want to see. No problem i thought. Launch the app and sign up. After i picked a plan, the screen went blank and stayed there. I tried again with the same result. I decided to chat with an agent. After telling her i just wanted peacock,

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Hello, and thank you for joining the Xfinity Forums community to post your question, user_htwn5o. A benefit to choosing Xfinity is that you're able to use an Xfinity Gateway or purchase and use your own equipment. When shopping around, be sure to ref

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Needing to update my modem for Xfinity Voice

I was notified by Netgear that I will need to update my modem, for use with the Comcast/Xfinity Voice Service. On the Comcast/Xfinity web site, it recommends the Netgear CM2050V as the only modem to use for compatibility. Reading posts from about 7 months ago, it is mentioned that this Modem is actu

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I use Firefox and I use Chrome. It happens in both browsers. You would have to have a long enough email to be able to scroll down. Once you are writing, and pasting, in the lower portion of your email where you can no longer see the top of the email

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1 hour ago

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change the email screen jump that happens with cut and paste

This change was made a while back, but I am now frustrated enough to send a message. Please please please get rid of the screen jump/scroll/back&forth-thing that now happens when you paste text into the body of an email. It's superfluous, and does nothing but slow me down when typing emails. Thank y

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@user_kxq83x  I am not paying $400 thankfully when I was forced to pay extra for regional Sports I made sure I was able to lock in a good deal, I was just making a general comment from what I saw from another subscriber that was as an example o

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Removal of channels

Comcast is making it easy for more cancellations and more lost profits. As we get gouged with $400 monthly bills I foresee a collapse in revenue in the next two years or sooner as customers leave. An antenna for local channels and no broadcast fee , internet from a competator betterand cheaper, a th

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@XfinityShawn​ it only happens on MAX while watching West Wing in HD. all my other streaming services like Netflix, Disney, Apple TV and Prime where I watch 4K I have no buffering. why is this happening on MAX only?

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Max buffering issue

I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?

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xFi Pod Issue with iPhone 16 Connecting

Hello, My pods won’t connect to my iPhone 16. It only connects to the gateway. If I’m in a blind spot where there’s no Wi-Fi signal, my phone doesn’t have any Wi-Fi, even though I’m right next to the pod.

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Accepted Solution

I communicated with Xfinity Support through the Direct Messaging as indicated. This is what they told me, Noted on the last page of your May 5th billing statement it says, "TV Update: Effective June 25, 2025, KICU-KBS will no longer be available on

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KBS America (Channel 197)

Today we discovered that Channel 197, which was the KBS America Korean channel, is missing from the Xfinity line-up. We have enjoyed this channel for many years and wanted to know what happened, and if it will be coming back.

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Internet doesn’t work

My internet is down and I don’t know why

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I have similar issues. the service sucks. my system goes down all the time at my remote FLorida home. the online phone system won't recognize my account because I have two homes and it only sees my Michigan home. Your automated voice system denies m

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internet keeps dropping out and unable to contact customer support

I am pretty upset with my internet service over the last 3 weeks. It keeps dropping out randomly. I am unable to contact customer service. I called 2 days ago and the robot on the other line performed a router reset. I was supposed to receive a text asking if it fixed the issue, but I never received

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Intermittent Outage

I am having an intermittent outage of approximately 10 minutes every hour. During one of the outages I was able to log on to the app and the Xfinity Assistant chatbot found that it couldn't see my modem, but by the time I got a 10 minute text back it was back up. It is still going down about 10 minu

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I just sent a Direct Message.

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Internet Data Usage not updating

When I replaced my modem last month my internet data usage stopped working. I was on with a live Xfinity Assistant last night and they assured me that my new modem was activated and provisioned correctly, yet today nothing has changed with my internet data usage. Other than this everything works fin

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Reducing the number of “Last Watched” channels from 10 to 5 is poor customer service. Please change the number of “Last Watched” channels back to 10 on the Xfinity Stream app on Roku devices.

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Cannot select recently watched channels on LG TV

I constantly have to relaunch Xfinity stream on my LG TV because I cannot select some channels from the recently watched list after a few channel changes. Very, very frustrating. Do you guys not test and check changes before you release new versions?? It's a constant battle with the Roku and LG vers

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Cancellation

Hello! Opening this thread to request a cancellation of my internet.

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Horrible services

Not only horrible customer service every time you call (all scripts, no listening to customers), do NOT depend on their retention people to come to the rescue. They were worse and didn’t care a bit. They did the opposite of what I asked cause their motivation was to get rid of my legacy service at a

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@user_amszwv I'm sorry about the inconvenience, but please take it there. They'll be able to swap out and give you the equipment you ordered. When can you go by? I'd like to follow up with you.

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Rotten smelling package

My Xfinity package just arrived for internet. It smells rotten, including the device inside. I've double bagged the package because I will throw up if I smell that smell again.

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