Xfinity Community Forum

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Service fee or deductible If your device is accidentally damaged, lost, or stolen, you will pay a service fee or deductible to have it repaired or replaced. There is no service fee or deductible for hardware service (mechanical or electrical fai

user_nt93x5

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5 minutes ago

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URGENT – Unauthorized Line & Refusal to Unlock Insurance Replacement Phone – 4 Tickets Closed Without Resolution

To: Xfinity Mobile Executive Support / Legal Compliance Date: February 20, 2026 From: [Edit: Personal Information] I am writing to demand immediate resolution regarding an insurance replacement phone (Flip 4) that Xfinity is holding hostage due to gross agent error and policy violations. Despite fou

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More information sharing for any customers that trip over this postyou have encountered a situation that raises a legitimate question about truth-in-advertising and consumer protection laws. The short answer is: If a company advertises "24/7 Supp

user_nt93x5

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14 minutes ago

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URGENT – Unauthorized Line & Refusal to Unlock Insurance Replacement Phone – 4 Tickets Closed Without Resolution

To: Xfinity Mobile Executive Support / Legal Compliance Date: February 20, 2026 From: [Edit: Personal Information] I am writing to demand immediate resolution regarding an insurance replacement phone (Flip 4) that Xfinity is holding hostage due to gross agent error and policy violations. Despite fou

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@XfinityJohnG Message sent through direct message.

user_79e5wu

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19 minutes ago

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Xfinity Stream App

On my fire stick the Stream app many times does not recognize that I am connected to my home internet and does load local broadcast channels. On my phone the app never loads the local broadcast channels.

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Mobile phone bill

Having difficulty paying my mobile phone bill

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Customer Service

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I am Only using Xfinity

NPC000710

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1 hour ago

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S22 ultra 5g and wifi only, no 4g or 3g

So I had an S10 Plus for the longest time I finally broke down and thought I would get an upgraded phone. I googled and searched then bought on Amazon an S22 ultra 12gig ram and 1tb memory. When I went to Xfinity to ask them if I can have them swap out my old phone for this new phone, all they did w

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user_lvdgga. Thanks for posting on our community forums. We can help with your cancellation concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message

XfinityDilary

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1 hour ago

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Recently Moved to South Korea.

I currently don't hold any bill and balance. I've already mentioned my situation to Brad L, a Escalations Specialist at Xfinity Executive Customer Relations. The internet service is at [Edited: "Personal Information"]. I recently moved back to Korea and I would like to cancel my xfinity internet ser

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Recently Moved to South Korea.

I currently don't hold any bill and balance. I've already mentioned my situation to Brad L, a Escalations Specialist at Xfinity Executive Customer Relations. The internet service is at [Edited: "Personal Information"]. I recently moved back to Korea and I would like to cancel my xfinity internet ser

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Customer Service

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47mm

I was told 2 different agreements by 2 different customer service. 1st was. Activation waived. Service waived. I pay taxes day of. And xfinity paid 400. I pay 5.62 a month for 36 months. But I had to call back on the 22nd to confirm email. So I did. Now the color i wanted is not in but ok ill take t

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Devices

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Where is my comcast/infinity email?

user_3iccxh

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2 hours ago

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my comcast email

i can't get into my comcast email

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Do you have a second cellular provider on the phone or only use Xfinity Mobile @NPC000710?

XfinityDemitrius

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2 hours ago

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S22 ultra 5g and wifi only, no 4g or 3g

So I had an S10 Plus for the longest time I finally broke down and thought I would get an upgraded phone. I googled and searched then bought on Amazon an S22 ultra 12gig ram and 1tb memory. When I went to Xfinity to ask them if I can have them swap out my old phone for this new phone, all they did w

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Apologies, I forgot to reference the link mentioned above. This is the thread, where I tried everything suggested and nothing works. Thanks! https://forums.xfinity.com/conversations/channels-and-programming/peacock-for-platinum-tier/696d0e0618df686

MikeyC68

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2 hours ago

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Peacock for Platinum Tier - Offer not showing up anywhere

Hello Xfinity team, I was recently upgraded to Platinum tier on my account (maybe >1 month ago), and the free Peacock offer to redeem does not appear anywhere. It seems like a common issue among members, and I have tried everything suggested in this thread and nothing works. Please, I would apprecia

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Peacock for Platinum Tier - Offer not showing up anywhere

Hello Xfinity team, I was recently upgraded to Platinum tier on my account (maybe >1 month ago), and the free Peacock offer to redeem does not appear anywhere. It seems like a common issue among members, and I have tried everything suggested in this thread and nothing works. Please, I would apprecia

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Channels and Programming

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Yes it does have a 2nd one

NPC000710

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2 hours ago

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S22 ultra 5g and wifi only, no 4g or 3g

So I had an S10 Plus for the longest time I finally broke down and thought I would get an upgraded phone. I googled and searched then bought on Amazon an S22 ultra 12gig ram and 1tb memory. When I went to Xfinity to ask them if I can have them swap out my old phone for this new phone, all they did w

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xfinity tried to trick me into getting a mobile line

I am in the process of downgrading my service to internet and 3 streaming channels only, eliminating other tv channels, which I will get through YouTubeTV. But when I couldn't get plan confirmation I was directed to call a customer service number. While on the phone my internet went out. The agent t

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Plan

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Nothing probably happened, they fix something at their end for a week, after same thing. just randomly loosing connection.

user_4kxpqe

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2 hours ago

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WiFi constantly loosing connection while play games

Hi there, i have had xfinity wifi for a very long time, but recently within the last month or so the wifi will lose connection every single time i start playing any online games. Now i can’t even load the game or even get through one game without losing connection. Already tried resetting and factor

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Hey @user_k2odiz. Thank you for visiting our official Xfinity Forums Community support page. Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. However, charges may apply for ser

XfinityDemitrius

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2 hours ago

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under 100mb for "gigabyte" service while wired

Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but

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@user_yxc849 Same issue here. It started this weekend for me. Interesting. I was going to post that the problem might be fixed (!) because last night, we were able to watch an entire episode of NCIS New Orleans without interruption. But it is no

KM1062

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2 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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You’re no bother at all, we’re here to help @david.g1! While the Xi6 can manage and view DVR recordings, the box itself does not have any physical DVR storage. Could you please send our team a direct message with your full name and full a

XfinityAldrik

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2 hours ago

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new box without cable input

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

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user_3uva8d, I would follow up with NOW support directly here: https://www.xfinity.com/support/now, and you can use the Xfinity Assistant if you need additional guidance.

XfinityVianney

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2 hours ago

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Refund

How do I go about getting a refund after paying for my now internet service and it hasn't working in over 30 hours. I've spent multiple hours troubleshooting with chat and even had a technician out for two hours just to say my account is the problem. Yet again to be sent to the storefront and they s

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Sorry to keep asking, but I did some research on the capabilities of the Xi6. Some of Xfinity's pages say Xi6 does not have DVR capability and some page say it does! What is the accurate information?

david.g1

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2 hours ago

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new box without cable input

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

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