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WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
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Wifi at home
I do not have the auxiliary point at home to make my wifi work. What must I do
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Your Home Network
I haven't noticed any other problems.
WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
Question
must constantly reactivate xfinity stream on my ROKU
why do i keep getting a reactivate for xfinity stream on y ROKU tv
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Xfinity Stream Website
Need help migrating to bulk account
Hello, my apartment building is switching to a bulk plan. My individual retail account was disconnected due to a past-due balance, and my personal equipment is locked. I need an official employee to help me migrate my equipment to the new community bulk account. Please help.
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Your Home Network
Hi user_s95f1l! Thanks for visiting and reaching out to our Xfinity Forum. We appreciate you being a customer with us, and my team is here to help. I am sorry to hear you're also running into this error when trying to redeem your rewards. This is a k
When trying to redeem membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I log into my primary account and when I try to redeem benefits or look at all of the benefits i get "Sorry, you’re not eligible to redeem benefits". I am a diamond member and this worked up until about a week ago. I have also emptied my cache. I spent about an hour on with support chat only to be t
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Under my user, it shows that I am sweet stakes winner and that I’ve been receiving all kinds of badges and things, but I have never posted. How do I find out about it? It may be a glitch left over from 2023. Comcast/Xfinity says the Sweepstakes Winn
Shows I’ma sweepstakes winner
Under my user, it shows that I am sweet stakes winner and that I’ve been receiving all kinds of badges and things, but I have never posted. How do I find out about it?
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user_bcvrm2 Our team is here for you. We might need to submit a ticket. Did you get the issue resolved?
puk
I stupidly locked my sim card on my phone and now it's asking me for my puk number and I don't have it. I tried the 1111 and then it asks me to create a new pin I do that and I reenter it and it says if I put in the incorrect pin 8 more times it will be locked forever or something like that. my husb
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user_wu5efy Thanks for reaching out about your issue with the NBC network. Is this issue happening when streaming or using one of our X1 boxes. Does it happen with any specific shows, time of day, or type of show like sports?
NBC Dropout and Rebuffering Issues Continue!!!
NBC continues to occasionally drop out. I thought it was a television setting. I've tried everything I've dumped my cache. I've even purchased a new TV. I checked all my cable connections everything and yet occasionally NBC continues to drop out and buffer. It is the only channel that does so.
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Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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Xfinity Stream Website
I'm glad you made note of that, have you noticed any issues with your phone connecting to the Wi-Fi other than the Wi-Fi calling issue you mentioned, @hawk724 ?
WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
Question
When trying to redeem membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I log into my primary account and when I try to redeem benefits or look at all of the benefits i get "Sorry, you’re not eligible to redeem benefits". I am a diamond member and this worked up until about a week ago. I have also emptied my cache. I spent about an hour on with support chat only to be t
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Customer Service
I am receiving the same error message. Wasted an hour on the support chat only to be told that it's been fixed. It has not been fixed and they spent half the time trying to sell me new products. I am also a diamond member and signed in w
Sorry, you’re not eligible to redeem benefits
I'm a diamond member but when I go to membership benefits in the website is says "Sorry, you’re not eligible to redeem benefits". How do I get this fixed?
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user_km73bc We are here for you. Please feel free to send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (p
Xfinity Mobile Charging when supposed to have free year
I purchased new phone from Xfinity after moving in September to which a new account was made and was told I would get a free phone line for a year. Never happened. Contacted customer support and was told they are refunding money to my account and that I would not be charged for a year. And they apol
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@XfinityJustinM So far I haven't experienced any problems, although it has only been a couple days. I will know better in another week or two. I did notice the last call I received appeared to have used the cellar network and not WI-FI calling.
WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
Question
Been down since 2am cst here, and my att cell has sub 1mb speeds. Its not paranoia.
Total outage for over 24 hours
Xfinity is incompetent and lies. There has been a total outage in my area since 6:00am on 11/2. The said it wiuld be restored at various times and it’s still down. All you do is lie. Xfinity is a disgrace.
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RE: Internet Service
Can you check my address details to confirm if my local node is on the Mid-Split or the Full Duplex (FDX) infrastructure?" [1] 76 Parker Road South, Plainsboro, NJ 08536 Thanks.
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Your Home Network
Hi @hawk724, just following up on things. Have you had a chance to test out the setting configuration that @XfinityCliff provided?
WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
Question
I am writing to request and non-objection letter to install a fence at the property line. 19600 sw 115 ave MIami, Fl 33157
user_i19zp2
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letter of no objection
Hello, I am trying to get in touch with someone on the engineering side to get a letter of no objection. I am trying to legalize a structure that encroaches on an easement. Local zoning requires that I get a letter of no objection from each utility company. I have called and haven't had any luck. I
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