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fraud on my account
3 times I had phones order on my account ,I didn't order I have changed my password, my credit card # and set up 2 step authorization, but it still happened. the last time was a month ago, I refused delivery of the phone, and I am still waiting for a refund. I had an agent file a ticket with the fra
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Customer Service
Email being shut down.
I received the following is this legit? Last week, we informed you of important updates to our Terms of Service, Security, and Privacy Policy. Please be advised that older versions of the Comcast/Xfinity Mail platform will be retired on January 10, 2026. To ensure uninterrupted access to your mailbo
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user_2tzjbw Thank you so much for reaching out to us here with your concerns! I am sorry to hear the service interruption has gone on for so long, I know how frustrating it can be. You can view the status of a service interruption affecting your area
I've had a service outage for 5 days, since 1/8/2026. It hasn't been fixed, and I can't communicate with a live agent.
I've had a service outage for 5 days, since 1/8/2026. It hasn't been fixed, and I can't communicate with a live agent. When I call the customer service number, the AI tells me I can't chat with an agent until the outage is over. The outage has been going on for 5 days, and it is not being solved. 5
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10.0.0.1 admin tool [Edited]
Whenever I try to access the admin tool via 10.0.0.1 it doesn’t work and tell me to go to the Xfinity app. Whenever I go to the Xfinity app and go to advanced internet settings it’s always blank and never ever loads.
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Customer Service
@user_1xobms I'm a bit confused. You keep saying you need your upload speed to be at least 300. Are you sure you're not meaning your download speed to be at least 300. You said you upgraded to 500, and that would
Is there a way to talk to a live agent?
I’ve been trying to get a hold of an agent. I called the 1-800-xfinity and she’s not transferring me to someone. She hangs up even after I tell her what my problems are. This is quite frustrating because I’ve been with them for 2 years now and I’ve always had trouble with my internet. Can someone pl
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I've had a service outage for 5 days, since 1/8/2026. It hasn't been fixed, and I can't communicate with a live agent.
I've had a service outage for 5 days, since 1/8/2026. It hasn't been fixed, and I can't communicate with a live agent. When I call the customer service number, the AI tells me I can't chat with an agent until the outage is over. The outage has been going on for 5 days, and it is not being solved. 5
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Customer Service
@user_av3dey Just an FYI: Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without
How to Direct Message
I do not see the direct message feature. I need to turn off internal voice mail and the directions say to send a direct message. I don't see the "text bubble" to do this. Please help.
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@user_lhlaic when i try to sign in to my xfinity account I get an "access denied" you don't have permission to access "http://www.xfinity.com/" on this server. reference #18.aea03
how to sign in
when i try to sign in to my xfinity account I get an "access denied" you don't have permission to access "http://www.xfinity.com/" on this server. reference #18.aea03b17.1768211895.a54a35fa
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Any suggestions on how to resolve the incorrect calculation of data usage, that's still occurring, that Xfinity admitted was a problem on their end as early as October 2023? (link where Xfinity employee discloses that this is an issue on the Xfinity
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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@user_8layb2 Same problem with transitioning to yahoo. Stuck on create new password it won’t take any new password. Even went incognito and cleared history. Any suggestions. I don’t now have access to my Comcst.net acct or yahoo You sa
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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@bcau Yahoo email has been displaying inappropriate ads featuring scantily clad women in lingerie and g-strings. Is this how Xfinity is currently choosing to do business? I have to pay money to stop this nonsense? This is unacceptable Xfinity! I ha
Yahoo email displaying inappropriate add
Yahoo email has been displaying inappropriate ads featuring scantily clad women in lingerie and g-strings. Is this how Xfinity is currently choosing to do business? I have to pay money to stop this nonsense? This is unacceptable Xfinity! I have screenshots of this inappropriate content.
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Live TV Sports HD
I'm watching the Eagles game yesterday on FOXHD channel 805 and 1029 here in South Jersey and noticed that there is almost like 2 minutes of delay compared to SD FOX channel or the FOX 4K Channel. I even did a Restart of 4k cable box xg1v4 and hit Live TV on remote multiple times. Is this an ongoing
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Channels and Programming
Hello @user_cjj85r, I appreciate a good question from newer customers! At this time there is not an option to change channel lineup whilst channel surfing, but I am working on getting this suggestion over to our product team.You can change your defau
Favorites
When I go to live tv I would like to default to favorites. When I press the * button I get a choice for default, but there is no option in filter preferences to select favorites. Frustrating. Any fix or work around?
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Favorites
When I go to live tv I would like to default to favorites. When I press the * button I get a choice for default, but there is no option in filter preferences to select favorites. Frustrating. Any fix or work around?
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Xfinity Stream Website
It was a pleasure, @user_110nj7 working with you in private and getting you back on the right track enjoying your favorite TV shows. I do appreciate your patience and all of us here at Xfinity thank you for business!-Richard
Pairing an existing cable card with a different TiVo box
I have an existing Cable Card that I need paired to a new TiVo Edge Box. The online activation did not get past authentication of account (said having trouble accessing account - told to call 877-405-2298). Called that number several times to try to reach correct party and have gotten no where. At o
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Hello user_90eqpa The XER10 is required to fully utilize the 2 gig service and bridge mode is not an option with that equipment at this time. I apologize for the inconvenience.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Trying to activate new 4K boxes
I went to the Xfinity store and got the latest 4K boxes to update my home TVs. I couldn't do the upgrade right away so the rep gave me a number to call: 855-652-3446. The phone menu is abolutely maddening. No way to talk to someone only one response available to text you a link to activate a gateway
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X1
@user_nku9c0 The admin tool is disabled by default, however, customers who wish to access advanced settings (e.g., WiFi name/password changes) via the admin tool can manually enable access through a new toggle in the WiFi Advanced settings of the app
Need help changing my wifi password
I need help changing my wifi password. I have gone threw all the trouble shooting steps. I have tried using the app. My app does NOT have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen. I tried going threw admin access online and it basically barred me
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Hello @dkotenko, thank you for taking the time to leave a post. I completely understand how concerning it can be to not see all your emails. Could you let me know if the emails you’re missing were originally in your inbox or in a specific folde
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missing old emails
xfinity.com and Outlook are only showing 30 days of emails, what happened to all my old emails?
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