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Dislike new format on app - totally useless
I want to be able to save favorite channels like the old format, NOT tv shows or sports teams or movies. Whatever possessed someone to come up with this ridiculous format is beyond me.
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Devices
Bill Incorrect
I have serious over-charges on my bill that messaging with and speaking to an agent cannot resolve. Can problems like these be escalated to a higher level of support and customer service?
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Billing
Mobile
I need to cancel my mobile plan, before I get charged another month for a phone not in use. I tried doing it through the chat, it says to try again later. The AI even asked me if I want to schedule a callback, but the auto responses are both just saying no I'll call myself, which is insane. I tried
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Customer Service
Aumento de factura de internet 300 Mbps
Hola, soporte de Xfinity! Mi descuento promocional de 2 años terminó y mi plan de Internet de 300 Mbps subió de $50 a $80 en mi factura de este mes ($98.02 en total). ¿Podrían aplicarme una nueva promoción para volver a pagar $50 al mes por el Internet y darme un crédito único de $30 en esta factura
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Devices and Equipment
Xfinity membership Horton Hears a who not in my account after 2 days
Has anyone encountered an issue with redeeming the latest movie and it not showing up in your account? I have the message Horton hears you! Your movie will appear in your "Purchases" folder within the next 2 hours. it is 2 days and I still do not see it. Was looking forward to watching with the kids
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Customer Service
Yes I just recently signed up for the first time for the gigsby plan but I used to have peacock through you guys a long time ago
Activating my peacock account
I need you guys to delete whatever peacock account you had activated so I can activate my new peacock account
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@Latoque Thanks for the reply. I'm positive they are not getting flagged as spam. The messages ARE coming through now, but are being severely delayed. It's 1:28pm PST now and a message that should have been received around 10:10am PST arrived
[Solved] Anyone receiving email from Coinbase?
Hi! I haven't received any email messages from Coinbase, since August 2026. Before then, I got messages regularly. Today, I needed to receive a verification email message from them and it was never received. Talk about frustrating! So, I want to figure out if this is something unique to me or if oth
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I sent a Direct Message to Xfinity Support 2 days ago with name, address, and IMEI as requested. Still no response. Phone remains Network lock status: Locked after 9 agents claimed they sent the unlock signal and 2 technical support tickets opened an
Urgent carrier unlock
*reposted new title for visibility* I recently replaced my device through assurant insurance. The original device was unlocked, one payment remaining on balance. I got new device, switched over, sent old to assurant. I paid the remaining balance. Then I needed to temporarily switch phone carrier, be
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New streaming app is backwards and terrible
why are all so-called improvements these days steps backwards? the app is terrible. the website is better, but I can’t watch on the website on my phone. it does allow you to resume where you left off. it is not allow smart resume so you can only go forward or backwards 10 seconds at a time it used t
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Xfinity Stream Website
Hi there, and thanks for reaching out here on the community forums, user_k0bd0r! I have more than a few devices that only work on 2.4 GHz, and have issues connecting to anything that utilizes band steering. I know you mentioned the technician attempt
Which printer connects with gateway b10 router?
With the new gateway b10, my printer won’t connect. Needless to say, the former gateway connected beautifully. An Xfinity technician spent two hours trying to split the wifi to allow the 2.4 Gz to connect. Nothing worked, even with another printer, now a few years old as well. Which printer does thi
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Internet and television are not working correctly.
What do I need to do to get my browser to connect to sites like XFINITY.COM? I'm using a desktop computer which is running Windows. The problems first appeared after XFINITY completed some upgrades in my geographical area. The problems affect all browsers on my machine including Firefox and Edge. My
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Your Home Network
@user_0dysn1, There is no way for you to convert back to the old version after the new update has already been done.
What were they thinking!
This app update is horrible! Where are scheduled recordings? I like to check during the day to see what is recording that evening. No more. Why would you list a recording with the name of the episode and not the name of the show?? Stupid, stupid, stupid. The app on my phone was working just fine. Di
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Xfinity Support
I had just switched to xfinity mobile last month after being with T-Mobile for 25 years. What prompted me to switch was everything told to me by the store rep regarding the phone plan. Promotions I was told was that my 2 new phones would be at no charge, just pay sales taxes, there would be no activ
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Plan
user_hyvhfk If your emamil address has already migrated to Yahoo you woulf need to reach out to the Yahoo customer service team for assistance. You can get help at https://help.yahoo.com/kb/account.
email access through Yahoo is not working on my computer!
I cannot access my email account on Yahoo. I have tried calling the service number for Yahoo, but it is no longer in service! How do I get my email account back? Or do I need to go to a different provider? What do I need a Xfinity account for if I can't even access my e-mail? [Title edited: "Persona
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I agree. Came here to voice my opinion. It’s terrible!
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Good afternoon Anonymous. I know you had posted this a couple of days ago. Did you still need assistance with this? Please let me know. I will be happy to assist.
URGENT: Number restoratiojn
URGENT: I accidentally canceled my Xfinity Mobile line today before completing a port to Visible. I need my original phone number restored immediately so I can port it out. I still have access to my Xfinity account, but the online chat assistant is not connecting me to a live agent, and I cannot mak
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user_7ksm4e Thank you for stopping info help with your device not connecting to the 5GHz signal in your network. Your XFi gateway, by default, combines the 2.4 and 5GHz channels and automatically connects devices based on a few factors. If that is no
5g
M eufy pro 1vac doesn’t work on 5g- how to connect it since that’s what u have thru cfiniyu
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And… if you accidentally delete a recording you cannot retrieve it anymore.
Streaming App
We strictly stream - use the Xfinity app added to Apple TV - and are very disappointed in the recent update. We have access to hundreds of channels and cannot filter to favorites or HD. We also use a DVR and cannot see what recordings are coming up, cannot erase multiple recorded episodes at once by
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Hi @Pardwn,Thanks for making us aware of the issue that occurred during your transfer of service. For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, i
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Requesting $100 Installation Fee Credit – Backend Provisioning Issue
I am requesting a $100 credit to remove the Professional Installation fee on my account. In October 2026, I transferred my existing Xfinity service to my new residence in Ware, MA using my own customer-owned modem (Arris SURFboard SB8200) on a self-install order. The modem achieved a clean RF signal
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