Xfinity Community Forum

Thanks for taking the time to reach out through our community forums, user_zihba8! As a fellow gamer, I apologize that you're running into consistent latency. To get a better idea of the issue, have you noticed this on any other devices in the home?

XfinitySean

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47 minutes ago

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Constant high ping/latency on PS5 using ethernet and WIFI

As title says. I am experiencing high ping/latency on all games on ps5. I have the xb8 modem and the 2Gig plan. I have TP Link Deco mesh acting as a router connected to the Xfinity modem via Ethernet and have bridge mode on and checked with their support team and everything is good from their end. I

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@user_0ab4c5 have you attempted any of the troubleshooting steps listed above?

XfinityAbby

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60 minutes ago

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Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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Guess I’m canceling tomorrow!! I’ve had enough with Xfinity!!

user_mz3zus

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1 hour ago

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DSEN The New Detroit Sports Network Xfinity Channel Number

When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today

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Xfinity will not credit my account for a phone returned

Placed an order for the iPhone 17 pro max on 1/29/26. Shipped it back on 2/4/26 and chatted on 2/10/26 that the shipping was delivered on transit. 3/19/26 receive an email that the phone was not received. Have been trying to get customer service to look up the tracking number that I no longer have a

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Devices

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peanutmiaI'm sorry to hear that services are down. I'll be glad to help. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when

XfinityVianney

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1 hour ago

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Xfinity box damaged by snowplow

Xfinity box near my house is damaged with cover off it and now I have no wifi

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Xfinity box damaged by snowplow

Xfinity box near my house is damaged with cover off it and now I have no wifi

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Customer Service

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I did find the following. Common causes can include inaccurate Comcast POP/IMAP settings, active firewall restrictions, or premature session termination, resulting in incomplete imports.

XfinityJon

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2 hours ago

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migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

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@XfinityBradM The message was sent as directed on March 17, 2026. Problem reoccurred on March 22. No reply from Xfinity as of this date.

firefox33

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2 hours ago

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Error TVAPP-00331

Using Roku stick can’t replay last 3 recorded NASCAR races. This is a new issue, have been recording these races for years with these tvs and Roku sticks. I have 3 tv’s with Roku sticks and same problem on all 3. I have a non Roku tv which will play back with no problem. I have powered off Roku stic

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I have not changed my email for years. My password works perfectly on the website and it actually works well in the google transfer when it asks and authenticates. The next step is to migrate and that's when the error happens

hroruser

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2 hours ago

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migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

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Have you recently changed your Comcast email address at all? Are you currently able to log into our website with no issue?

XfinityJon

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2 hours ago

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migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

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@XfinityVianney I go through all the commands from google mail....enter the Comcast email, it is authenticated by google, then enter the Comcast password, it then asked to continue migration and the response then is "error, this cannot

hroruser

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2 hours ago

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migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

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I go through all the commands from google mail....enter the Comcast email, it is authenticated by google, then enter the Comcast password, it then asked to continue migration and the response then is "error, this cannot be imported right now, try aga

hroruser

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2 hours ago

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migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

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Richard - cleaning caches, clearing history and restart plus cold boot doesn't solve problem. Using Edge, Win 11 S, I3 on Hp Laptop running Eset Essentials. Couln't access bill pay after first encounter. Apparently will have to live with it but real

user_4hfanf

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2 hours ago

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JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

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I did look into this further, I did locate the program you are referring to Shuttle Cloud. It does show that it is compatible with our email service. What error or what issue are you running into?

XfinityJon

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2 hours ago

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migrating to gmail

I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co

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@mypolina1 Thanks again for connecting with us today. We were happy to help.

XfinityLinda

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2 hours ago

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billing

Hi , I am having issues as usual with billing that is all over the place for the past couple of months. It has not bothered me as it has been lower then expected but now it is climbing back above what I had my contract last approved for. Looking for help from the great team that works on here as usu

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It’s regrettable to hear about your frustrating experience @L1ngus — this is never how we want our customers to feel. I completely understand why you might be skeptical, but our team would be more than happy to review your previous ticket

XfinityAlyssaA

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2 hours ago

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CLOSED CAPTIONING

I depend on closed captioning. Unfortunately, the state of the art in the 21st century leaves a lot to be desired. Specifically: On multiple occasions, I have recorded "Emma," a 2014 series that has been appearing on one of the local PBS stations, KBTC. It's been available for twelve years and shoul

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Accepted Solution

Official Solution

Thanks again for taking the time to post here on our community forums and giving us the opportunity to look over your account if your legacy plan included the Disney+ and Hulu bundle. I apologize that we found that only our Next Gen 1 Gig internet pl

XfinitySean

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2 hours ago

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Does my bundle qualify for Disney Plus

I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?

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Need Technician

Need to schedule a technician visit for a co ax installation, we have no co ax or Ethernet outlets at our residence.

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Your Home Network

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