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Good day user_jave17! I appreciate you stopping by our community for help, and you're in the right place. I understand how important it is to get the correct information when it comes to your billing, so I can assure you we'll provide you with the mo
Getting conflicting issues
I’ve had multiple chats and made 3 phone calls regarding a 12 month payment plan that was offered on a past due balance (due to a “free” upgrade that I was given that resulted in a huge bill). I’ve been told that the payment plan was approved, I’ve been told that it hasn’t been approved, and I’ve be
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@user_3jjl6j @XfinityPaula Hello. I made the migration in good faith, but the yahoo platform is awful. Is there anyway to switch back? I am seriously considering canceling my comcast account altogether if I cannot migrate back. We can get interne
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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DVR Storage
Just deleted a show on our DVR and saw that we were at 98% full. Last week we were at 37% full with plenty of recordings on it but nothing really having recorded since last week. Did my DVR storage get reduced without me actually changing my plan?
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X1
What are you using for a router? What are you trying to do with a /60? That gets you 16 subnets. I've been using 5 IPv6 subnets on Comcast for years. 2 for my computers (wifi vs. wired - wifi is more restricted), 1 for gizmos, stre
DHCPv6-PD /60 delegated but return traffic not routed back.
I’ve tried in-app chat and phone support with no success. Setup Hitron CODA56 modem Xfinity is correctly issuing a DHCPv6-PD /60. Delegated prefix 2601:1c2:4501:5310::/60 WAN IPv6 2001:558:6025:7a:a491:2a57:3cf5:ea78/128 Symptoms Packets sourced from the delegated prefix leave my WAN interface (conf
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Getting conflicting issues
I’ve had multiple chats and made 3 phone calls regarding a 12 month payment plan that was offered on a past due balance (due to a “free” upgrade that I was given that resulted in a huge bill). I’ve been told that the payment plan was approved, I’ve been told that it hasn’t been approved, and I’ve be
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Customer Service
Community Best Answer
Thanks for the time you spent working with our team, @user_sgahya! We have the account closed as requested. Be on the lookout for the final statement via USPS mail. That can take a few weeks to arrive. Xfinity equipment can be dropped off at your loc
cancellation request
Hello, I'd like to cancel my Xfinity Internet service effective immediately as I've already switched to another provider. I do not want to discuss retention offers or have to have a phone call if possible as that is difficult with my schedule. Please confirm my cancellation date.
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Hey there, user_1uwcsj! Thanks for posting on our XFINITY Community forum. We always want to make sure you are able to access and manage your account online with ease and I am sorry to hear this has not been the case today. Are you receiving an error
Not able to sign in
Why I’m not able to sign in on my Xfinity account? My username and password is all correct. I need to talk to a live representative. Help me with this issue online. Thank you
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i think the linux team may have added the patch. I updated my kernel to 7.0.13-200.fc44.x86_64 a couple days ago and my tx and rx bitrate went up cosiderably to like 200-500 Mbits/s where it was stuck of 54Mbits/s before. However, i now have really s
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
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Hey there user_va7184 👋 Thanks for stopping by our community for help! I know how important it is to keep track of sent emails, so we'll do everything we can to help. At this time is there only one email not showing up in our sent folder, and have y
Missing emails going on 4 months
I sent an email between 4 p.m. and 5 p.m. today. It is nowhere to be found. It is not in my "sent" email. It is not in Drafts, Spam or Trash. This keeps happening to me; it has been an ongoing issue for at least 4 months. What is going on??? MORE IMPORTANTLY, HOW CAN I RETRIEVE THE EMAIL I SENT EARL
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Loss of nfl network channel
I am very upset that xfinity has not come to an agreement with ESPN to return the NFL channel to xfinity. If xfinity can't provide the channel I too believe they should rebate xfinity subscribers for the loss of service if that can't come to an agreement. However it would be my preference that they
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Devices and Equipment
Missing emails going on 4 months
I sent an email between 4 p.m. and 5 p.m. today. It is nowhere to be found. It is not in my "sent" email. It is not in Drafts, Spam or Trash. This keeps happening to me; it has been an ongoing issue for at least 4 months. What is going on??? MORE IMPORTANTLY, HOW CAN I RETRIEVE THE EMAIL I SENT EARL
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Customer Service
Hello, I sent my cancellation request and account details earlier, but I have not received a confirmation yet. I would like to resolve this cancellation quickly and without further delay. If my request is not processed promptly, or if I face unnecess
Internet Service Cancellation Request
Hello, I would like to cancel my Xfinity Internet service. I prefer to handle this process entirely in writing via text (online) and do not wish to receive any phone calls regarding this request. Please let me know how to proceed. Once an official representative replies to this post, I will send my
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@user_ptjbsa Charging early termination fee despite PCS orders under SCRA 50 U.S.C. 3956. Of course that is a wrong charge. Did you provide Xfinity with a copy of your orders? They would need to see that in order to refund your money.&
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Military ETF
Charging early termination fee despite PCS orders under SCRA 50 U.S.C. 3956.
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