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Why Xfinity billed me 25 dollars for service
What did Xfinity bill me 25 dollars for services?
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Billing
How do I get this resolved?
I was promised by an agent that xfinity would pay off my remaining balance with Verizon if I switched over phone plans. So, I did, only to find out the next day that I was lied to. I've been given the runaround by multiple agents. Was promised a callback from a supervisor, only to get a call from so
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Devices
They operate with equipment out of the 1980's! I have Paramount+ and it looks as if it is being broadcasted in analog! And I pay over $400 a month for this joke of a cable company. The ONLY reason I stay with them is because my wife has
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dispute
I am formally disputing the Xfinity Home/security charges and the remaining Xfinity Video Doorbell equipment balance on my account. I signed up for Xfinity Internet and Smart Home on February 20, 2026. The Smart Home service included an Xfinity Video Doorbell that I was never able to successfully in
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How long will the Xfinity Insights Community be down for maintenance/updates?
Xfinity Insights Community
How long will the Xfinity Insights Community be down for maintenance/updates?
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Two things: (1) unused wire I need to have removed, (2) need wiring for service
Hello, we are doing a remodel, and there are two things I am hoping to get help with at the same location: 1. There is an unused Xfinity wire at street level that I would like to have removed. This was in use before the remodel, but is no longer needed. 2. I need to get wiring installed for Internet
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Customer Service
Help configuring ports. TECHNICIAN NEEDED
I need an escalation for an inbound IPv4 port-forwarding/NAT issue. My PC is 10.0.0.199 and my public IPv4 is 38.68.72.224. TCP 47984 is confirmed LISTENING on 0.0.0.0 on the PC, and Windows Firewall explicitly allows TCP 47984. The Xfinity app has a TCP 47984 port forward assigned to the PC. I powe
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Your Home Network
Xfinity not allowing connection to any .mil site
Any site with a .mil address I get a This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN message, has been happening for at least a month, it worked about 2 months ago. I have tried it on a MAC, Ipad, Android and windows 10 & 11 with multiple browsers, LAN or WiFi. If I switch connection to my ph
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Peacock issue
My Xfinity account shows Peacock as Activation Required, but when I click Activate, Peacock says ‘Your Xfinity account is already linked to another Peacock account.’ I need the existing Peacock/Xfinity link cleared so I can activate Peacock
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Insights Community
How long will the Xfinity Insights Community be down for maintenance/updates?
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Hello user_whrk1i thanks so much for tkaing the time out of your day to reach out here on our Xfinity Forums and making clear your frustrations. This is never the experience that we want for you as our valued customer, and want to do all we can to h
Being Charged For A Phone Not Received!
What does a customer have to do to not have to be charged for a phone not received!!!! I have been dealing with the stress of having xfinity deliver a pink iphone 17e phone to the wrong address, yet they want to still charge me for their mistake🤦🏽♀️‼️ This issue has not been resolved for months a
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Nope. Never heard from anyone on this thread and after many, many hours of wasted time with Xfinity, I just submitted the original contract and screenshots of my last bill to T-Mobile. They accepted it and processed our reimbursement for our old phon
Invoice for Device Payout
I have spent the last 2 hours trying to get an Xfinity Agent to provide me with an invoice showing the exact amount left to pay on two devices. After speaking with 9 representatives, I still do not have this information. I do not need my monthly bill--it does not show the full payoff amount of the d
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Caller told my number is blocking theirs
My friend has been calling from their number to mine for 20 years with no issues. The last month they are told that my number is blocking all calls from their number. I have NO blocked numbers, anonymous call rejection is OFF, and their number and name has always come though on Caller ID. What gives
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Home Phone Features
Hello, @user_29l64u thank you for reaching out over Xfinity Forums and completely understand wanting to get access the Peacock Premium service after redeeming your Xfinity Membership perk. I'm glad to see our great Forum expert @EG was able to move y
Peacock activation
Peacock is listed as a redeemed benefit under the membership tab. When I follow the link to the Streamstore and follow the prompts to activate the Peacock subscription there is nothing listed there. The only thing that's listed is the option to link my Apple TV account.
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Nope. Never got an answer. So frustrating. I needed this to get reimbursements from T-Mobile for our old devices and thankfully T-Mobile accepted screenshots of the original contracts and what I had saved on my phone from the last bill.
Invoice for Device Payout
I have spent the last 2 hours trying to get an Xfinity Agent to provide me with an invoice showing the exact amount left to pay on two devices. After speaking with 9 representatives, I still do not have this information. I do not need my monthly bill--it does not show the full payoff amount of the d
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Hello there @bobbiedawnha and Happy Monday, just reaching out to see if you were able to gain access to your redeemed movie?
"On Us" movie benefits
The "on us" movie benefits that I have redeemed are not showing up in my library on the streaming app or on Movies Anywhere. I've linked and unlinked my account. Deleted and reinstalled apps. They show in my redeemed list though.
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Hello again user_whh9ok we appreciate you following up and are always here to assist when ever you are available. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon
Deceptive Tactics – Read the Fine Print!
I am extremely frustrated with Xfinity’s sales tactics and would never recommend them. Their representative used misleading information just to lock us into a long-term contract. The Issue: The Bait: The salesperson heavily pushed a $200 gift card to get us to sign a 5-year agreement. The Trap: The
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Need cable buried
I have a temporary cable above ground from my front pedestal to my backyard to the back pedestal and has never been buried and been there for over a year I need that buried ASAP
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Customer Service
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
"On Us" movie benefits
The "on us" movie benefits that I have redeemed are not showing up in my library on the streaming app or on Movies Anywhere. I've linked and unlinked my account. Deleted and reinstalled apps. They show in my redeemed list though.
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Need cable buried
I have a temporary cable above ground from my front pedestal to my backyard to the back pedestal and has never been buried and been there for over a year I need that buried ASAP
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