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Hi there, @user_e3nc1a! Thanks for reaching out about your service being interrupted. We are happy to check on everything and find out what is going on. Please send us a direct message with your full name and complete service address to “X
Disconnection error
Disconnected after paying $459 and being promised a $266 overcharge credit I am requesting a manual review by a corporate digital care agent or supervisor to restore my service. Last month, I paid $459 toward my bill. Xfinity officially informed me that I was overcharged and issued a credit of $266.
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UPDATE: Although the Xfinity plan on my account says 1.2 / 1.2 speed, it's a legacy plan and isn't really 1.2 up; basically it's mislabeled. I'm told I need to switch plans to get NextGen speeds. Also learned that my DOCSIS 3.1 Arris S34 will only
Arris S34 on NextGen headend with 1.2 up/down account locked at 40 up.
My customer-owned Arris S34 has successfully locked onto the upstream OFDMA channel (ID 43 at 36.2 MHz) on my local node, confirming mid-split is active on my line. However, my uploads are hard-capped at 40 Mbps. Please check the rate codes on my account to ensure the Next-Gen upload tier code is ma
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Hello @user_cpv5b0, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Xfinity Bill Went Up
My 500 Mbps Internet-only promotion ended and my bill increased from $66.47 to $86.47. I’m thinking about adding two Mobile Plus lines, but at the current Internet price I’m evaluating alternatives. Are there any existing-customer offers for 300 and 500 Mbps, including one-, two- and five-year price
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Won't let me sign into Max
I went through the sign in process, changed the password. Still not letting me see it on TV
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Channels and Programming
This needs to be escalated to Senior leadership as soon as possible.
Incorrect 200 bill need reversal as soon as possible
Incorrect $200 charge for equipment returned to Xfinity technician I moved my Xfinity service to a new address on July 24, 2026. During the installation at my new residence, the Xfinity technician took my old Internet equipment and provided me with new equipment. I have now received a $200 charge as
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Incorrect 200 bill need reversal as soon as possible
Incorrect $200 charge for equipment returned to Xfinity technician I moved my Xfinity service to a new address on July 24, 2026. During the installation at my new residence, the Xfinity technician took my old Internet equipment and provided me with new equipment. I have now received a $200 charge as
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user_daq4t2 thank you for using the Xfinity Community Forums page to reach out regarding your concerns accessing the Xfinity app. Are you attempting to do so from a smartphone device? If so, what is the operating system?
Device/ app
I am unable to get the xfinity app playstore says my device is incompatible (probable too old). What can I do?
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Hey there, @user_qegh4l, thanks for reaching out through Xfinity Forums regarding your billing concerns. We want to ensure that you are being billed correctly. I would be happy to take a look at your account to verify the billing. Please send us a Di
Help! Billing nightmare!
I ended my Internet and mobile phone service with Xfinity in September of 2025, and EVERY MONTH SINCE I have had a payment taken off of my credit card! Every month a different amount, from like $12 to $130 has been charged to my credit card. Every time I call, the representative says I don't owe any
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Greetings, @user_f80df5! Thanks for reaching out about removing unlimited data. We can help you with that here. We can also take a look at our new plan options. Those include unlimited data at no additional cost so you can have it without the cost wo
Unlimited Data Removal
Good Afternoon, I am looking to cancel my Unlimited Data as I don't need it any more, and I see no options for canceling it in my plan options. I would like to keep the rest of my service the same, but still remove the Unlimited Data. Thanks!
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For our long term customers that previously had Peacock included with our service, it may auto-activate, @MarquesP13. Have you tried to log into Peacock with your email address(es)? If you have a Comcast.net email I recommend trying to log in to Peac
Peacock Premium Benefit Error
I am trying to activate the Peacock Premium benefit included with my subscription but I am completely stuck on Error PPG_0017. I have tried the standard activation page and my account is stuck in a loop. I need a representative to submit a backend ticket for a Peacock entitlement reset and a backend
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Hey @user_vqxi7x, have you performed a web search indicating your phone type and how to clear the cache/cookies/data? You should be able to easily find steps on how to perform certain actions with your specific device.
"400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock
I am Diamond member trying to activate Peacock - keep receiving "400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock
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Promotion advertising error
I upgraded my phone through an Xfinity promotion that advertised the iPhone 17 for $19.44 per month for 36 months. This price was supposed to include an $11.11 monthly discount, but my bill shows the full charge of $30.55. When I called customer service, they confirmed the $11.11 discount shouldn’t
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Devices
Delayed installation
Several weeks ago, I contacted Xfinity about transferring my service to my new apartment. There have been several errors in installation dates and the latest is I won’t be getting service for an entire week. Customer service says there’s nobody available. This is unacceptable to me, especially where
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Customer Service
Unassigned Devices" tab/filter to the Wi-Fi section
May suggestion to fix a quality-of-life improvement for the Xfinity app's Wi-Fi management page. Currently, the app shows sections for connected, paused, and people connection points. However, it is very time-consuming to scroll through every single device just to find the ones that haven't been sor
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Xfinity App
To Whom It May Concern: I am writing to formally request an immediate resolution regarding a package that was shipped to me by Comcast and has been deemed lost by FedEx. My order was placed on September 2 and was scheduled for delivery on September 4
Lost Package
To Whom It May Concern: I am writing to formally request an immediate resolution regarding a package that was shipped to me by Comcast and has been deemed lost by FedEx. My order was placed on September 2 and was scheduled for delivery on September 4. The package became stuck in Inwood, WV and was n
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Lost Package
To Whom It May Concern: I am writing to formally request an immediate resolution regarding a package that was shipped to me by Comcast and has been deemed lost by FedEx. My order was placed on September 2 and was scheduled for delivery on September 4. The package became stuck in Inwood, WV and was n
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Customer Service
Hello user_v8p5cq. I appreciate you coming to our community ti share your recent experience while getting signed up for Xfinity Mobile, and know above all we take instances like this seriously, so thank you for bringing this to our attention. We infi
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Unacceptable customer service
I tried to get my phone number switched over to Xfinity, and the agent I dealt with was the absolute worst customer service agent I've ever dealt with. He constantly patronized my wife while I listened on speaker. Then when I asked to speak to another agent because he wasn't helping, he put us on mu
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