Xfinity Community Forum

Transfer Wifi account to flatmate

Hi, I’m moving out of my house and I want to transfer the current wifi account to my flatmate. Could someone assist me in doing so?

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Sign-In and Account Management

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😆 you can not like I can not remove The Communist News Network or Most Surely No One Watching from my package. Only option is to go antenna.

stevebpsf

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2 hours ago

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How do I remove Fox News and News Nation from my package?

I don't want any of my subscription dollars to fund so called "news" organizations that don't have publicly accountable editorial standards and no publicly stated standards for journalistic ethics.

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Thanks for reaching out @user_gsjv0k! Having upcoming travel plans, I can understand how important it is to finalize changes before you leave. We can absolutely assist with cancelling the services on the account. I noticed you also sent

XfinityAldrik

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2 hours ago

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No fully online option for cancellation

I need to cancel my Xfinity plan. Online, I read that this can be done by either going into the store, or by scheduling a callback. I cannot visit a store right now because I will soon be traveling. When I click on the "schedule a callback" button, the ONLY option is on March 1. This will not work f

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No fully online option for cancellation

I need to cancel my Xfinity plan. Online, I read that this can be done by either going into the store, or by scheduling a callback. I cannot visit a store right now because I will soon be traveling. When I click on the "schedule a callback" button, the ONLY option is on March 1. This will not work f

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Customer Service

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@user_li3f15 right? It went off and on for about 20 mins and shut all the way old. That was an hour ago. Thanks Xfinity...

user_2ldxt3

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2 hours ago

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Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

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Thanks for reaching out to us on our community forums @user_9i3roh! I can understand why you’re frustrated, especially if the internet stopped working after a few days and the technician found that the router needed to be replaced. This fee wou

XfinityAldrik

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3 hours ago

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Dispute a charge

Can someone please tell me how to submit a billing dispute? I was charged for an in-home service, but the in-home service was to fix Xfinity's service problem. I self installed the Xfinity's router in the beginning. The internet worked for a few days then stopped working. When I scheduled the in-per

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You can't split the combined bands if you are using their pods. It's required for them to be able to function.

EG

commented

3 hours ago

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How to split 2.4ghz and 5ghz Wi-Fi

I have a XB7 and 3 Wi-Fi extenders. I need to split the Wi-Fi but don't see an option for this online or in the app. I have a device that can only connect to 2.4ghz and I need it to be continuously on that Wi-Fi and not switch to 5ghz because that would make the device stop working. How do I make su

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1 of 3 Cell Phone trade ins lost

I mailed three iPhones in for a trade in to get new phones. All three were dropped off at the same time and two of them have been processed and credits applied. One of the phones (an iPhone 14 Pro) is showing as "not yet shipped" by the USPS. It was taken directly by a Postal worker along with the t

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Devices

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Thanks for taking the time to share you experience here on our community forums, user_6eemtf! Moving is already a massively stressful ordeal, so I'm truly sorry for everything you've endured over the past few days on top of it. Our team would love to

XfinitySean

commented

3 hours ago

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Xfinity is not the company to go through

I’m going to try and make a very long story short. I have spent eight hours on the phone with Xfinity between two days. All I needed to do was transfer my Internet from one home to the new home. I scheduled an appointment online but that appointment was further out. This is where it all started. I c

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@XfinityBenny, thanks, I had a technician come, and he did fiddle with some of the modem cable and whatnot, yet I am still getting these errors in the modem log. Technician said that there is nothing wrong with my side of the equation (namely the ca

Aqua1ung

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3 hours ago

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Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?

Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?

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Dispute a charge

Can someone please tell me how to submit a billing dispute? I was charged for an in-home service, but the in-home service was to fix Xfinity's service problem. I self installed the Xfinity's router in the beginning. The internet worked for a few days then stopped working. When I scheduled the in-per

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Billing

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I'm sorry to hear about the connectivity issues, user_93hys3. If our troubleshooting system is recommending a technician visit, that would be the best next step. There would only be a charge if the issue is found to be unrelated to our service or equ

XfinityDilary

commented

3 hours ago

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1 gbps plan, speeds suddenly capped to 40 mbps from 2/22

Hello, I am a new customer, started with a 1 Gbps plan on 2/3. Everything was working mostly fine until Sunday. I was getting speeds of 800 mbps through wired and 100-500mbps through wireless depending on the device. But since yesterday, the wired and wireless are topping off at 40 mbps. Tried reset

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1 gbps plan, speeds suddenly capped to 40 mbps from 2/22

Hello, I am a new customer, started with a 1 Gbps plan on 2/3. Everything was working mostly fine until Sunday. I was getting speeds of 800 mbps through wired and 100-500mbps through wireless depending on the device. But since yesterday, the wired and wireless are topping off at 40 mbps. Tried reset

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Customer Service

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And they are emergency personnel so it makes no sense how there is no time at all and you can’t get any info on how many other people are out.

user_li3f15

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3 hours ago

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Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

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Thank you for posting on our community forums, user_x2tody. I'm sorry to hear you'd like to cancel the service. Is there a particular reason for the cancellation? Is there anything we can do to help turn this around?

XfinityDilary

commented

3 hours ago

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Service Cancelation

It is almost impossible to cancel service without calling in. I don’t need a reason why I’m canceling. If you update your Xfinity assistant or add an option online to cancel that would be superb

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Xfinity is not the company to go through

I’m going to try and make a very long story short. I have spent eight hours on the phone with Xfinity between two days. All I needed to do was transfer my Internet from one home to the new home. I scheduled an appointment online but that appointment was further out. This is where it all started. I c

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Customer Service

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Service Cancelation

It is almost impossible to cancel service without calling in. I don’t need a reason why I’m canceling. If you update your Xfinity assistant or add an option online to cancel that would be superb

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Billing

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Thank you for posting on our community forums, user_xj5228. I'm sorry to hear about the Xfinity App missing some settings. This is not the experience we would like you to have. Did you try uninstalling and reinstalling the app?

XfinityDilary

commented

4 hours ago

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App missing Alerts /Notifications

App is missing settings for Wi-Fi access, activity, assistance . It only shows now : Advanced security on the go .

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How to split 2.4ghz and 5ghz Wi-Fi

I have a XB7 and 3 Wi-Fi extenders. I need to split the Wi-Fi but don't see an option for this online or in the app. I have a device that can only connect to 2.4ghz and I need it to be continuously on that Wi-Fi and not switch to 5ghz because that would make the device stop working. How do I make su

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Your Home Network

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@user_o6mli1 Thank you for that information, Please go ahead and send us a direct message so I can look into this further for you. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to di

XfinityAbby

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4 hours ago

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Trying to unlock Xfinity moto g pure

Hi, Trying to unlock my Xfinity Moto G pure, had called into customer service to unlock, but is still asking for a unlock pin code. Thanks for the help

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