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Getting charged twice.
Anyone else with Xfinity NOW getting charged twice for one month? I just got an email notification saying I got charged again for March 7th Xfinity NOW service even though I was already billed on March 1st and said I was good to go for the month. So I got charged $60 for March instead of $30. And it
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Billing
Getting charged twice on monthly bill.
Anyone else with Xfinity NOW getting charged twice for one month? I just got an email notification saying I got charged again for March 7th Xfinity NOW service even though I was already billed on March 1st and said I was good to go for the month. So I got charged $60 for March instead of $30. And it
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Your Home Network
Help me lol
My payment for xfinity prepaid internet wont complete it just turns and turns what’s going on
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Your Home Network
@XfinityAldrik I will attempt to send you a direct message. Thank you.
File a complaint against Xfinity
I have an expensive plan, which includes Voice, Cable Internet, & TV. My bill is significant, and has been for decades – I am a long-time customer and I don’t get treated as such. We also have Xfinity Mobile. The experience I have had with Xfinity - Comcast Voice is completely unacceptable. The voic
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Customer service credit on my account
My account was supposed to have a credit on it
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Your Home Network
Activate now says it's already activated. Peacock says subscribe now. Worked until plan switched.
account is already linked to another Peacock account
Anyone have a fix for this error after changing their plan? Other support threads show this issue goes back years with no fixes. I've already spent hours with useless support who told me I would be contacted within 48 hours, but days later it's still broken, and no one has contacted me.
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Hi, @user_1pdm2m, thank you for checking the devices through our Xfinity App under WiFi! 😀 Here is our helpful article Xfinity-Xfi-Faqs [here], and navigate to the section How do I remove a device from the devices list section. You should be able to
Unknown devices on my account
I have some unknown devices on my account. How do I find out what they are?
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user_b9ro2c - Thank you for your feedback. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if necessary• Click
Active Duty military being charged for early termination
Got a charge of $110 on my account, despite being in the military and being required to move. Would like to have this resolved, the 1800 number was of no help.
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I looked tonight and some of the unknown devices were gone and I saw advanced security was turned on m. One device still remained, an “Askey computer.” I was able to pause it but no options tip remove it. I have no idea what it is.
Unknown devices on my account
I have some unknown devices on my account. How do I find out what they are?
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Thank you for your response. I will be canceling my services completely then. I would ask that it’d be mandatory for customer service agents to be more clear about the policies while on the phone. Instead of trying to talk me back into a plan that wo
New Service Not Showing Updated On Upcoming Bill
Yesterday on March 7th, 2026, I called Xfinity Customer Service after receiving a bill for the upcoming billing cycle which doesn’t begin until March 10th. The bill I received was $95 when my usual monthly payment is $50 a month. I immediately called and asked to see if there’s any way to lower my b
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user_bcqkpw Thank you so much for reaching out for help with your recent changes to your plan and the account balance. Since we do send out bills before the time frame updates to plans will always apply to the following bill, there would be no way fo
New Service Not Showing Updated On Upcoming Bill
Yesterday on March 7th, 2026, I called Xfinity Customer Service after receiving a bill for the upcoming billing cycle which doesn’t begin until March 10th. The bill I received was $95 when my usual monthly payment is $50 a month. I immediately called and asked to see if there’s any way to lower my b
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I can totally hear how exhausting this has been u/Drew D, I’d love to take a closer look into your connection concerns. Send us a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name, the name list
Intermittent Internet Disconnect
Hello, I've been having an Intermittent disconnect of 10-30 seconds every 5-30 minutes for the last 3 weeks. This is occurring in a shared building, and my neighbors with Xfinity are also experiencing this same issue. Modem is a Xfinity XB7 that was swapped in after the issue started but did not res
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Cancel subscription
I would like to cancel all services in my name.
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Sign-In and Account Management
Why am I getting a private message that an agent reached out to me with a resolution. Nobody ever reached out to me. No calls or emails and the problem still exists. Why would a ticket be updated with false information? Please fix the issue. Netflix
Removed my legacy package
I called tech support on February 19th. The tech that was helping me said they had to make changes to their system. I told them several times I did not want to change my service package. The tech told me not to worry and to just accept the prompts on the text message and assured my nothing would cha
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New Service Not Showing Updated On Upcoming Bill
Yesterday on March 7th, 2026, I called Xfinity Customer Service after receiving a bill for the upcoming billing cycle which doesn’t begin until March 10th. The bill I received was $95 when my usual monthly payment is $50 a month. I immediately called and asked to see if there’s any way to lower my b
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Billing
Service rep said he couldn't confirm I was military on my account but didn't give me the option to provide a copy of my orders. After that, he said that was all he could do from his end and ended the call. I have a copy of my orders on hand I can pr
Active Duty military being charged for early termination
Got a charge of $110 on my account, despite being in the military and being required to move. Would like to have this resolved, the 1800 number was of no help.
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@XfinityAbby I’ve sent a direct message.
Platinum Rewards Member - Peacock Premium Entitlement Sync Issue
I am writing to formally escalate a persistent issue regarding my Xfinity Rewards Platinum benefits. Despite my platinum member status, I have been unable to activate the Peacock Premium "On Us" benefit, and my recent support tickets have been closed without any resolution or follow-up. I have attem
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@user_cab2vy, thank you for taking the time to reach out today and using our Xfinity Community Forums page. We never want a customer to leave, but understand if you have an experience that is less than desirable that pushes you in that direction. Wha
XfinityMelinda
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Cancel subscription
I would like to cancel all services in my name.
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