I called earlier and was supposed to be switched to the $50/5 yrs gig plan. Instead of switching to the new internet plan, a second account was added at the same address. Now, I assume I will be double billed. Is there any way to cancel my original plan and keep the $50 one? I also have NowTV but wi

It Won’t let me pay online ? What up with that?

Hello, I no longer require the xfi pod, the xfinity store would to accept it when i returned my xfinity pro equipment and told me to fill in the details here --> https://www.xfinity.com/support/articles/return-exchange-xfi-pods I'm not due a refund or anything since it was provided as part of the xf

I am anxious to do the migration but haven’t been invited to yet. Do I have to wait to be invited? I am constantly running into space problems with Xfinity and want to get somewhere with more storage space available so I don’t have to go around deleting emails that I don’t want to. Thanks Cindy

I traveled to Vancouver, BC, Canada and purchased Global Travel Pass for both my line and my wife's line before the trip. We used the same Global Travel Pass during a trip to Canada in October 2025, and it worked exactly as expected - we weren't charged any unexpected roaming fees and were very sati

am filing a formal complaint about how my recent Xfinity support chat was handled. I spent more than an hour trying to resolve a straightforward service-transfer and billing question. The conversation was repeatedly delayed, transferred between agents, and paused for “inactivity” even though I was a

My download speed remains consistently excellent at approximately 900–1,000+ Mbps, but my upload speed repeatedly collapses from approximately 25 Mbps to between 0.50 and 3 Mbps. This makes my professional videoconferencing unreliable. The problem has persisted with three different Xfinity gateways,

This has been, without question, one of the most frustrating customer service experiences I have ever had. My fiancé and I were Xfinity Internet customers for about two years. Earlier this year, we moved to a new home where Xfinity’s internet service was extremely slow, so we decided to switch to an

Hi, I am an Xfinity Diamond rewards member. I’ve had free Peacock Premium with Xfinity since 2024, but I’ve lost access to it when I moved to a new address. My Xfinity Rewards Account page says I have ‘redeemed’ this benefit, but I don’t have access. Is there any way I can get it back?