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Canceling xfinity plan through Direct Message
I am trying to cancel my Xfinity plan through DMs, however I dont seem to have a Direct Message icon.
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Customer Service
Got it. Just responded in DMs.
Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change
Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as
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Missed 90 day Peacock premium activation window
Hello, I missed the 90 day window to activate a free Peacock premium account for 12 months which was included with my 1G internet, I was hoping there's still a way to activate it now. Reading through some similar issues on the forum it seemed like it may be something Support can help with. Is it sti
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Customer Service
Xfinity Mobile Transfer ISSUE & an OPEN ticket related to Xfinity Services Ownership Transfer mishap
Xfinity Mobile Transfer ISSUE & an OPEN ticket related to Xfinity Services Ownership Transfer mishap I currently have ticket opened related to my A) Diamond Xfinity Services account and my B) Xfinity Mobile accounts being transferred without my permission or notification by an inept employee at a lo
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Plan
Ah I see, I've sent it to you directly @XfinityMatthew. I just sent it to @Xfinity Support thank you.
Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change
Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as
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Router
To the Xfinity Executive Customer Relations Team, I am writing to formally escalate an unresolved billing dispute regarding a service call charge on my account. On 7/12/26, a technician was sent to my home to hook up my internet router, for which I was not charge. Instead of properly installing and
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Not seeing anything on our end yet. Did you DM me personally? If so we won't see those in the chat program we work on. When it asks for the name of whom to DM you will want to put "Xfinity Support" that sends it to our whole team. You can click the
Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change
Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as
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Equipment return
I returned my equipment & the salesman told me they no longer r give receipts & told me to just take a picture of the number on the bottom. I also have not received an email saying they got my equipment.
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Customer Service
user_srbw3y The technician will be there to provide education on how to do the installation so that you do not have to stress your way through it. We certainly understand that everyone's at a different skill level, as this is something not everyone h
Tech assisted installation $39.99
I have a question about your technician assisted installation for $39.99. I understand that the technician will explain to me what I need to do to activate my services, but he is not supposed to stay there with me, holding my hand while I activate the services. Once he has showed me what I need to d
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@XfinityMatthew thank you for your help. I have DM'ed you with the details so if you can guide me to the corporate escalation team to create a ticket with them. That would be appreciated.
Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change
Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as
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@user_f08b01 Once a FCC complaint is officially filed our team is hands-off the account at that point. But the Corporate Escalations team I mentioned in my last message is the team that handles those FCC complaints. So if you still want us to open a
Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change
Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as
Question
Sent! Thank you so much.
NOW Internet
I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n
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@XfinityMatthew Hi Matthew, this incident has been reported to the FCC, California Public Utility Commission's consumer's affair division, and the country district office's consumer unit. I am gravely concerned with the fact that your agent has high
Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change
Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as
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user_jfrcgg Hi there! Thank you for reaching out to us here on our Community Forum. We're excited that you're looking to Xfinity Mobile! It can depend on pricing, as there are multiple options! We have the following: Xfinity Mobile Select at $
Adding mobile phone to my account
What is cost of adding my mobile phone to my internet and tv service?
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user_lwjhix I can check on everything here from our end to see about the status. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct me
NOW Internet
I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n
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As far as I’m concerned yes it was canceled
NOW Internet
I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n
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user_lwjhix Was the previous account fully disconnected? That is what is most likely impacting the existing email address to be associated with the new location.
NOW Internet
I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n
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Hello @user_alv94k have you received any mailers or email communications stating your speed has been enhanced? Also, you'll need the proper equipment to achieve those speeds. Are you using a rented Xfinity gateway or customer owned equipment? We offe
Not getting upgraded upload speeds
There was recently work done in my area to upgrade Xfinity internet, with the internet down all day earlier this week, and now the broadband label on the xfinity site shows faster upload speeds being available. Unfortunately I am still getting the slower speeds despite restarting my router. Can you
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Yes I’ve done that and it’s told me that my payment is declined. I just created a new one and it’s telling me that I’m not a user. Do I need to create a whole new email for this at this point?
NOW Internet
I restarted my NOW services on August 3rd. I moved apartment units on August 4th. I cancelled the plan from the previous unit yesterday and attempted to set up a new plan for my current unit. It kept saying my payment was declined and that I needed to update my payment information. I cancelled the n
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user_aejpnn Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Cli
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Equipment return
I returned my equipment & the salesman told me they no longer r give receipts & told me to just take a picture of the number on the bottom. I also have not received an email saying they got my equipment.
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