Xfinity Community Forum

user_grgonp Thank you for confirming you've already tried those steps. Since the issue is continuing, we'd like to take a closer look at the account and Peacock entitlement to see where the activation is getting stuck. Please send us a Direct Message

XfinityChristy

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22 seconds ago

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Peacock Activation:Platinum Benefit

I am unable to activate the peacock premium subscription included as a member benefit of my platinum subscription. I selected the benefit from the member benefits page which instructed me to activate the subscription through "your subscriptions" however the peacock subscription is not listed there.

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The concern is not "Xfinity Voice Service" help related............ Topic moved here.

EG

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39 seconds ago

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I’am looking for a Brother’s HL-3170CDW printer

Brother’s HL-3170CDW printer

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Hi, user_vpbccy, thanks for reaching out! In most cases, this is a pretty straightforward request and can be handled with a technician visit. The tech can review options for temporarily relocating the connection or moving the modem/router to another

XfinityChristy

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4 minutes ago

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Need cable/internet line moved

Hi there, We are having some construction completed downstairs where our cable/internet line enters the house. Can you guys move the line so we can plug in the router upstairs or what needs to happen? It's just for a few months so doesn't have to be permanent. I think the line could stay there just

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user_6b14ba, Hello and thanks for reaching out to Xfinity Support. Are you having trouble using the gift card?

XfinityAngie

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5 minutes ago

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Gift card

Got the domino's.Ten dollar gift card from being a diamond member, close it out for later, can't get it back. I already tried view already redeemed.It doesn't show up

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U

Why can’t I get a supervisor? Why can’t I get competent help?

I submitted a complaint. I submitted a request. I’ve done everything for two months possible to get a supervisor to call me back the last time. I just tried to send this form with a whole entire explanation itself deleted so I’m still waiting for somebody in the United States in a position of author

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Your Home Network

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No i dont have access to it i didnt know it existed until this week. Where can she reach out where she can go straight to an agent?

user_muq0cu

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8 minutes ago

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Need help

I have had xfinity wifi for 6 years about a month ago my sister was sent a modem we didnt ask for or anything and we returned it the next day. Everything was fine till a month later (now) our account was deactivated and our address was blocked so we were left without wifi. Apparently she made an acc

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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 minutes ago

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https://forums.xfinity.com/direct-messaging

Went to the store today to work on reducing my monthly bill. I had my monthly charges reduced; however, my next bill due on August 10th, is still showing the old amount. Why?.

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Gift card

Got the domino's.Ten dollar gift card from being a diamond member, close it out for later, can't get it back. I already tried view already redeemed.It doesn't show up

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Customer Service

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Need cable/internet line moved

Hi there, We are having some construction completed downstairs where our cable/internet line enters the house. Can you guys move the line so we can plug in the router upstairs or what needs to happen? It's just for a few months so doesn't have to be permanent. I think the line could stay there just

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Customer Service

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Thank you for reaching out. I would suggest telling your sister to reach out and to discuss that account and the equipment that was returned since I would be unable to discuss her account with you unless you are listed as the primary or manager. Do y

XfinityDena

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14 minutes ago

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Need help

I have had xfinity wifi for 6 years about a month ago my sister was sent a modem we didnt ask for or anything and we returned it the next day. Everything was fine till a month later (now) our account was deactivated and our address was blocked so we were left without wifi. Apparently she made an acc

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Hello, how are you @user_5wnn5b? We can double-check all plans and promotions available in your area. We'll need to work in a direct message to locate your account and make changes if needed. Please send our team a direct message with your full name

XfinityJosephA

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16 minutes ago

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Customer Solutions. This is a retention issue

I'm trying to get the 300 Mbps plan for 45 a month with the 5-year guarantee. I was told my area did not offer the service where I live in Illinois. Currently, I pay 80 for a year, which will jump to 140. Of course, I go through this every year. I just need internet; it is only myself. I don't want

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U

Need help

I have had xfinity wifi for 6 years about a month ago my sister was sent a modem we didnt ask for or anything and we returned it the next day. Everything was fine till a month later (now) our account was deactivated and our address was blocked so we were left without wifi. Apparently she made an acc

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Customer Service

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When I try to use the online offer, it asks me to contact you. I guess people who have a full time job need to understand that contacting CS needs a couple of days off from work

user_lmy2qw

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18 minutes ago

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Crazy price hikes and won't offer existing customers the offers advertised online

Xfinity has doubled my price without notice and won't offer the plans advertised online. so as a so called "platinum" member I am expected to pay double for the same internet speed. Which providers can I move to..suggestions? Im just tired of Xfinity doing this regularly and would prefer a different

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U

I got a call back from a person who seemed like a bot, responded like a bot but verified that they are human. Offered me the same price.. actually higher than the last call and put me on hold and disappeared when I didn’t accept the price. They said

user_lmy2qw

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21 minutes ago

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U

Crazy price hikes and won't offer existing customers the offers advertised online

Xfinity has doubled my price without notice and won't offer the plans advertised online. so as a so called "platinum" member I am expected to pay double for the same internet speed. Which providers can I move to..suggestions? Im just tired of Xfinity doing this regularly and would prefer a different

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UK

Xfinity Account Cancelation Nightmare

Has anyone else dealt with this? I switched plans with Xfinity and was sent new equipment. We’re still at the same address but for whatever reason, they opened a second account for us. I called immediately after getting the new equipment delivered and had the old account cancelled. So I thought. I w

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Billing

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@user_ucd3wl that is a great question regarding if you need to keep the Smart Watch data line of the promotion period while receiving the monthly credit to offset the device charge. Yes, you would need to maintain the data line for the 24 or 36 month

XfinityJustinC

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24 minutes ago

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return smart watch

not interested in adding program for smart watch

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joanntaylor510 Thank you for posting on our community forum, so we can make sure your address is reflecting properly, and your upgraded equipment can be delivered. You also have the option to swap your equipment at your local Xfinity Service Center.

XfinityEmilyB

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24 minutes ago

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shipping address is incorrect

When i started my service i had 1 address. That address was legally changed,but when i tried to change it through Xfinity they said id have to start a whole new service and install even though it is the EXACT SAME LOCATION. So they let me change my billing address and leave the service address the s

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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28 minutes ago

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Low hanging Comcast wire

I recently had a storm in my area, which is Park Forest, Illinois, which knocked out a lot of power and Internet. My Internet is still down. But that’s not the issue. I have a wire hanging from my house and there is a tree laying on the wire in fact, it is very low to wear. Children can be near it.

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tkallev It sounds like the website may have saved outdated or corrupted browser data that's causing the activation page to loop. Let's try clearing your browser's cache and cookies, then sign back in and test again. In most browsers, you can press C

XfinityChristy

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28 minutes ago

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Unable to activate Peacock Premium

I received an email telling me I qualify for a Premium Peacock subscription. I do not have the selection box to activate it and when I follow the instructions I get directly to activation and it tells me my account is not eligible for the offer. I got limited Peacock acccess when I added a Flex stre

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Support is a joke

They call you back and offer the same inflated prices if you are a long time customer in good standing. Any suggestions? Cancel service? Social media? Does anyone listen to customers in this organization? im thinking of approaching the local chamber of commerce rep. Has anyone tied that?

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Your Home Network

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