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Thanks for clarifying that you've used it on Firefox, have you tried the paramount app on any other devices such as a smart TV or an X1 cable box over by going directly to their website? I've had a similar issue with the different series of Landman
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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I was told my Xfinity Mobile was cancelled but I am still being billed.
I called to make sure my xfinity mobile line would be cancelled after the in-store team could not help me with canceling my service. The representative on the Xfinity Mobile Support line told me the service was cancelled but I was STILL billed and am CURRENTLY still being billed for the phone line!
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Customer Service
dartfever We appreicate your feedback on a step that helped you access the recording, and hope it will help others as well!
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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That is the problem, I do not get the migration link. I received the email "Enjoy a better email experience with Yahoo Mail" on Feb 12th, I didn't have the time to do the migration at that time so I just clicked through to my webmail. The emai
Not able to get the Yahoo email migration page
When I login to connect.xfinity.com I am not able to get the Yahoo migration page. I did not migrate the first time the pop-up was displayed, instead I clicked through and went directly to my xfinity email. How do I get the migration page again? Regards Dale [Edited: "Personal Information"]
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Help with Comcast email
I am in India and I am unable to connect to Comcast using the email app on my iPhone. It keeps telling me Comcast is not available.
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Accessibility
@XfinityJanelle Have you attempted to use the app on a different device such as a smart TV without going through the cable box? Does it give the same error? Oh, I might have discovered what you mean by "the app". When I log into xfinity.com/str
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
@XfinityJanelle Have you attempted to use the app on a different device such as a smart TV without going through the cable box? Does it give the same error? I'm not sure what you mean by "the app". And forgive me if my terminology is incor
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Someone has stolen it my motem .what do I need to do
Someone has stolen my motem .I'm with the now services .what do.i need to do
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Customer Service
My landline has no dial tone.
My landline has no dial tone. This happens at least 4 times a year. I have to get Comcast to actively my voice service. They keep shutting it off. Fix my voice service now.
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Home Phone Service & Equipment
May I pick up my gateway?
Good morning, afternoon, evening. I was just wondering if I could possibly picked up my order instead of delivery,m
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Customer Service
Serviceability Request for Line Connection from Street to House
Hi, I am in the process of renovating a 1968 home that has never had internet or cable service. I have a new Xfinity account and have an "install date" of 2/28, however, I'm fairly certain that the technician isn't going to be able to locate lines, dig a trench, run wires into the house, and activat
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Your Home Network
Elite upgrade
My phone is paid in full and it says I’m eligible for upgrade but every time I get to shopping cart it won’t let me continue. The whole reason I signed up for the premium mobile plan was for the elite upgrade. I have Xfinity internet,xifinity home security and, xifinity mobile . Why lie and say I’m
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Devices
Phone trade in phone trade in
I sent my phone in 6 weeks ago and have proof of delivery. No response from Xfinity and the sales rep won’t respond to my email. You can’t get a person on the website to assist. Now what am I supposed to do?
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Devices
@XfinityQuemekia Go to Settings (gear icon) > Privacy > Clear Cookies and Local Storage. Good thought. When I tried that, I only found an option to delete local storage, not cookies. And I'm sorry to say that did not work. After de
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
Moving: Old bill but new complex has their own wifi
Hello, I have an old xfinity bill from when there was a disconnection. I am moved to a new place where their xfinity WiFi is included in the rent but I can seem to access the WiFi without paying my old bill, is this correct? Is there something I’m missing? Thank you
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Billing
Typed wrong Apartment #
I typed the wrong apartment # when setting up my service (apt 35) and it should be apartment 8. I am unable to change my address online and it says looks like your move requires a bit of extra attention and gives me a number to call. However, the next call back appointment isn’t until Tuesday and I’
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Sign-In and Account Management
user_f184cq, hello there and thanks for joining the thread. I understand your concerns. When it comes to recordings, it can be due to many circumstances. Licensing, expiration of the recorded material and potential space. Do you have the X1 box?
Xfinity Stream recordings missing
I have two shows on MSNBC that I record every morning. When I logged in, one was being recorded. However, the one that should have finished was missing. When the second one finished, it vanished as well. The episodes are not even available on demand. What gives?
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user_q0wsi9 My team can look into your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar
False charges on debit card
I have a charge of $25.00 on my debit. I don't have an account with Comcast or Xfinity.
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telnicki, hello there and oh no! I am so sorry about your experience and the need to have it. I understand how important this is for you. The Xfinity Email address can be used if it was loggined in to the account using the Xfinity Email website in th
Reactivate Closed Email
I've seen several posts about this but I can't figure it out. When I follow the link on those posts it says "loading email" and then says my old email wasn't in use and I didn't sign in after 90 days so it's closed now. I need this email to get a verification code for something else. Is there a way
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I wrote the President of Comcast and he had a guy named Jacob from Comcast Executive Customer Relations call me twice but I did not answer in time so I called him back and left him a voice mail. He then left me an email so I returned the email statin
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Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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