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@user_cs678 This post has been resolved.
Need help lowering bill
I signed up for a promotion deal in 2024. The time came for the price to go up but $135 from $85 is ridiculous especially when i paid for the Gateway in full to avoid rental fees. Not only has the price went up the service got worse. Videos never buffered during the promo period now videos randomly
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June 24th. Still not working
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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Thank you for reaching out to our team. There was a known issue that our engineering team resolved as quickly as possible. If you are still experiencing any issues we are happy to assist you from here.
service not working
cable or internet not working unable to call it just hang up what going on
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@user_jpzpnz Thanks for using the forum to tell us what happened. Has the TV started working again? The best way to get instant help is with the Xfinity Assistant here https://www.xfinity.com/xfinityassistant. It shows if there's an interruption of s
TV is not working all of a sudden...why????
TV was on & working fine. Now it's been out for half an hour!!! I've gone to channel 92 twice & waited... nothing! I've turned it off, waited a few minutes & turned back on... NOTHING!
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Tthank you for providing those details, and meeting us here in our community, @Drew.C. I understand your concern, especially since this is an issue you've experienced before, and you've already spoken with support without seeing a resolution. Based o
Cable Card support
Good afternoon. My cable card in my Ceton tuner loses its entitlement approx. once a year. I tried calling support and they rebooted my X1 Cable Box and asked me to wait an hour which did not resolve anything. They want to send me a new cable box. Everything I read online says if they remove my cabl
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support
im new here. i just upgraded to 2g plan from 1g but still cant get that 2g speed its like its still in the 1g speed. i connected a 2.5g ethernet adapter and cant still cant get it so i bought again 5g to be sure bt still thesame. i dont know whats going on really. ethernet speed reading cant pass 14
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Your Home Network
Cable Card support
Good afternoon. My cable card in my Ceton tuner loses its entitlement approx. once a year. I tried calling support and they rebooted my X1 Cable Box and asked me to wait an hour which did not resolve anything. They want to send me a new cable box. Everything I read online says if they remove my cabl
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Channels and Programming
@user_dwt5m4 Thanks for adding a post to the community. Has the playback resumed with no errors? The best way to get instant help is with our Xfinity Assistant here https://www.xfinity.com/xfinityassistant. It helps provide immediate troubleshooting
Support
My xfinity stream is saying playback error 1001 error 4 and i cannot see the world cup game on Fox
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I have gotten no acknowledgement.
Immediate Cancellation - June 17, 2026
I am the account owner of[Edited: "Personal Information"] .I am exercising my rights to cancel internet services today. I do not want retention offers. Please process cancellation effective immediately and give me a confirmation number. I have repeatedly attempted to cancel my Xfinity internet servi
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user_xwyux3 Thank you for reaching out! We did experience a nationwide TV service interruption on Monday. Have your services returned to normal?
XRE0021
It says its your fault but I cant find out anything. Going on for over a hour. I have 4 tvs. Whats the matter?
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Hi there, @user_z8n3vf I’m really sorry for the trouble you’ve been having, that’s definitely frustrating. There was a nationwide service interruption few days ago, but it has since been resolved. If you’re still experiencing
XfinityRichard
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service in park ridge, IL
There is no service in my unit located at [Edited: "Personal Information"]
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