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Getting a replacement box for new apartment after roach infestation
I moved into an apartment with a roach infestation a few months ago and will be moving into a new one soon. Due to the potential of my current Xfinity internet box having eggs and/or live roaches, I wanted to know how I could get a new internet box and what to do with the current one.
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Customer Service
Nintendo recover code not being sent
My Nintendo switch account code is not being sent to my email or junk folder. I need to get into my account. Can it somehow happen please. let the emails come back so I can get the code recovery
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Xfinity Compliments
Outage and no one wants to help
I’ve had an outage for 4 days now and I’ve tried to get a hold of anybody multiple times but there entire call network hotline is all A.I it doesn’t send me direct to anyone so there’s nothing I can do this is ridiculous I want compensation for the 4 days my internet has been down and I need to spea
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Your Home Network
I have the same issue with an orange cable across my driveway for over a month. My wife has to cross the cable to reach mailbox and that creates a tripping hazzard. Cable needs to be properly installed ASAP!
Orange cable across my driveway and yard
An Xfinity tech has connected an orange cable from a box on my lot to a box at one of the neighbors (this was not a service call by us so I have no idea what it is for.) The cable has been laying across our yard and driveway for months now. When do you plan to remove the cable?
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A tech is required for an EPON account because the provisioning changes when transitioning to and/or from COAM. Tech is needed to verify the correct provisioning is present.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Scrambling Picture
I just replaced my cable box due to scrambling issues and I’m still having the same issues!
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Customer Service
I keep being told in direct messages to contact the Xfinity Refunds team, but I have already tried that many times. The phone number is fully automated, and the chat only connects me to a bot. There is no way to reach a live representative. I am no l
XFINITY refund - Debit card expired
Hi, this is in regard to my XFINITY account ending in 7802 This is regarding the refund for $89.39 Can you please check on it and provide the refund. For the refunds generally the expectation is it automatically to go to the original mode of payment but it didn’t. Also I am not sure of the refund ca
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@XfinityJohnG does this require an onsite visit or not?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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escalation support
I have a few issues and today I called and I was hung up on twice. Who can help me resolve issues with billing. I also was not informed of a $100 charge for in home tech support as tech support on the phone was unable to resolve my issue.
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Customer Service
Thanks, @user_7937f9, for reaching out on our Xfinity Community forums!We'd be glad to help get a better understanding of what's happening with your new phones.Just to confirm, are you referring to Xfinity Mobile service? If so, and without providing
New phones
i have completed the transfer from old to new but i cannot call out or receive calls
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I also keep receiving these bothersome emails and also get them in different formats. Is xfinity doing ANYTHING about this??? What a joke!
phishing
From Customer service Comcast/Xfinity Dear user, Our Security and Privacy Policy and Terms of Service were modified last month. Please be aware that on JULY 6th, 2026, the Comcast/Xfinity email system's legacy versions will be decommissioned. You will need to accept the new Terms of Service before J
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New phones
i have completed the transfer from old to new but i cannot call out or receive calls
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Customer Service
Thank you for reaching out to our team. EPON two-box solution is supported with: an Optical Network Unit (ONU) (Nokia and BEAD) and Technicolor XB7 and XER10. Before, it was required to use a Xfinity Gateway. Security features, called MACSec, p
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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user_0m7xe1 Thanks for giving us the opportunity to assist you with your billing issue and your new promotion! Please reach out to us again if you have any other concerns we can help with.
Bill changed to spanish
At some point, my Xfinity bill changed to Spanish and I cannot figure out how to change it back to English. I've tried looking through the support forum and the best answer I located was to send a direct chat message to support from the Forum home page. However, I can't seem to find any way to do th
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Just my take... I think Xfinity announced this prematurely either before the support teams were properly taught how to do it or before they confirmed a working process. Ultimately, it was the social media team that got me squared away. N
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Appreciate the attempt, but just did all of these things and it didn't change anything. Ugh, this is frustrating😪🤬
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Hey there user_3v2g1k, thanks for taking the time to post here on the community forums! I'm sorry that you had difficulty getting support over the phone. You've come to the right place, and our team is more than happy to help in any way we can! Was t
XfinitySean
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escalation support
I have a few issues and today I called and I was hung up on twice. Who can help me resolve issues with billing. I also was not informed of a $100 charge for in home tech support as tech support on the phone was unable to resolve my issue.
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