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Order not delivered!
I recently ordered an Xfinity Gateway and was scheduled to arrive today. As I was tracking it online, the pin location destination is completely wrong for some reason. Even though the delivery driver went to my correct address location somehow, he didnt give it to me as his phone and the tracker sho
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Customer Service
Inquiry in the final payment
Hi, when I returned my equipment in-store, the representative mentioned that my final bill would be prorated. Should I wait for the adjusted bill or pay the current amount shown in AutoPay?
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Your Home Network
@user_axnsi8 Thanks for letting us know. Has the extender activated successfully since you posted?
pro wifi extender "needs attention"
I recently received a new XB8 Gateway and the associated Pro WiFi Extender. The gateway activated without issue and is working fine, but the extender "needs attention." I have tried activating it in various locations and have gone through all of the recommended troubleshooting steps, but it doesn't
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Questions About Switching from AT&T to Xfinity Mobile
Hi, I'm an existing Xfinity Internet customer, and I'm considering transferring my AT&T phone number to Xfinity Mobile Select. I'm currently using AT&T Unlimited Starter SL and paying about $65 per month including taxes. I'm happy with its coverage in the US and especially its international roaming
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Billing
Request for Existing Customer Internet Promotions
Hi, I'm currently paying $110/month for my 1200 Mbps internet plan, but I don't need that much speed. I checked the available plans in my account, and the 500 Mbps plan is listed at $85/month. However, I've noticed that Xfinity offers lower promotional prices to new customers. As an existing custome
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Billing
Xfinity says my wife's phone is unlocked but it is not
Spent over 30 min in the phone to have the representative tell me the phone is unlocked but it is not.
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Network
Thanks or providing that screenshot! It sounds as though there may be a payment restriction in place on your account. We can take a look on our end to confirm! Please send us a direct message with your full name, name on the account (if different), a
Automatic payment declined
I need help with my automatic payment, its not letting me pay with credit card and its telling to pay in store.
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Yes, but there is still no solution. We want an outcome not just to be appeased. We appreciate knowing our inquiry was at least recorded and read.
Minnesota wild
As a 25 year user of Comcast’s, I am very upset that we do not have Minnesota Wild hockey. Last year we had to upgrade to get access and pay an additional $20 per month for premium. As premium users, we should have access. We have about had it with the continual increases and negotiations that affec
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Hello, and thanks for stopping by the community forums, user_ylii7o! Can you tell us more about what service was meant to be free for a year? Most of our internet promotions do include 12 months of Xfinity Mobile Line for free, and if you originally
Emails about billing.
I signed on with Xfinity because I was told no payment for a year. Then I was told if I do NOT want wifi or automatic billing it would be around $60.00 a month starting in July 2027. [Edited: "Personal Information"]
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You'll need to make a payment in person, Please visit an Xfinity Store near you.
Automatic payment declined
I need help with my automatic payment, its not letting me pay with credit card and its telling to pay in store.
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Multiview not working
There are more than four games currently playing, have the sports package and channels, but multiview is not working.
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Channels and Programming
Hello user_e0b6e9, thank you for taking the time to post here in our Xfinity Community forum. We are happy you're here, and happy to help. Traditionally, the timeframe from order to delivery is within 3 business days. Weekends can put a lag on that,
Shipping info
I ordered a Xfinity gateway modem and was wondering how long do it usually take to begin shipping.
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Delivered too soon
I set up new service for Internet at the house. I’m moving into In a week, but I don’t live there and it was already delivered
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Customer Service
Hello @fayt, and thank you for reaching out! I understand how frustrating it can be when you’ve already tried several troubleshooting steps and are still looking for help. Are you still needing assistance with your connection? If so, we’d
why am I the only person in my area with an outage
As the title says. The past couple days they've been doing work to "improve" the network in the area. Several hours ago I got a text that the work was completed. Everything seemed fine for a while, then all of the sudden my Internet went out, while all my neighbors is fine. The Xfinity assistant is
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Hi there @user_e5i5h0, we're not seeing your Direct Message. Please follow the steps above to send a direct message.
Migration of old Mobile account into new (issues)
So I had internet and mobile through Xfinity for like 4 years. I had a promo offer with a different internet provider for free due to being a disabled vetran that also included a free line of service. I changed to their internet and took my mobile line over to them as well for the 6 month promo peri
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I am having a similar issue. Two days ago casting stopped working from my Samsung phone to my Vizio TV using Xfinity Stream. I can csst from other apps to my TV however not from the Xfinity Stream app. Prior to two days ago, everything was fine.
ubject: Xfinity Stream App No Longer Casting to My Second-Home TV
I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i
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Hello user_nlduic, thank you for reaching out here in our Xfinity Community forum. We're happy you're here, and happy to help. Our current plans do not allow multiple modems/routers. However, you can use Xfi pods, or other brand wifi extenders. My of
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Additional WiFi Router
I have a gateway WiFi in my house that provides great WiFi, but just recently built a detached garage that the WiFi does not reach to. It needs a good WiFi connection for security cameras therefore, was wondering if adding an additional router in the garage would be beneficial for a better connectio
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