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Account Error - "Something unexpected happened" on every page
I can log in successfully, but every single page shows the error "Something unexpected happened". I cannot access my bill or account information. Please help.
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Your Home Network
1 Gig Upgrade Billed at $74 Instead of $60 — Streaming Bundle Canceled Without Notice — Escalation Requested
I was transferred from one agent to another last night and still don't have an answer on my bill. Hoping someone here can actually help. Here's the history: - I was on 300 Mbps for $40/mo. - I upgraded to 1 Gbps for $60/mo and added a streaming bundle, which brought my total to around $97/mo. - One
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Billing
Unable to redeem Peacock offer.
received email stating "Peacock is already yours. Claim it now at no extra cost. As a Diamond Xfinity member, you get Peacock Premium at no extra cost" - however, when I click the link I receive a message "you are not eligible to receive benefits". So am I eligible or not. 20+ year Xfinity customer.
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Customer Service
Fully echo the comments by the user above and many other customers on this forum and elsewhere such as Reddit. I have the same problem. I'm not sure I can recall a more frustrating customer experience than repeatedly receiving emails stating that I'm
Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
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@XfinityRaul Thanks for the quick reply. As I investigated it and mentioned initially, I saw it was an issue for everyone who first claimed this D&B reward. So, it's not a local issue on my end. Even a quick investigation of this fo
Member Benefit Reward- Dave & Buster's Reward - Bad Link - Never Received Correct Link email
Initially, Xfinity provided a bad link for this reward, to everyone I believe. I just learned I have the same issue; link produces error msg. Some apparently received a reissued link via email, but I never saw it. Looking for help. Thanks.
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Not getting 2gig speeds with UCI
I'm getting only 1.3GBps download and 40MBps upload on my new "Next Gen Tier" modem of Ubiquiti UCI that I had installed today with a technician installing the service. I'm on the 2GBps plan. I am using a 2.5GbE port on my UDM pro. Ubiquiti UCI is a certified Next-Gen Mid-Split modem. I believe I am
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Your Home Network
user_dec39t I will show share the unlock rules down below: Your phone must be activated for at least 60 days. The phone must be paid in full. Your Xfinity Mobile account cannot have a past-due balance. Your phone cannot be reported lost, stolen, or
iPhone 16 Pro Paid off Early Automated Device Unlock Failed / Requesting Manu Tier 2 Override
Hello Xfinity Support Team, I am writing to request an escalation for a manual device unlock on my iPhone 16 Pro. Here are the account and device details: • Account Status: Active, in good standing, with more than two years of continuous service. • Device: iPhone 16 Pro (originally upgraded via an i
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Thanks for trying that and letting us know what you see, @user_yyhvxl! You will want to give a quick jingle to our Customer Security Assurance team, CSA. This link shows their contact information and available hours, https://spa.xfinity.com/contact-u
Not 'Manager' but I am a member on my account, can't change it.
I have no permissions to do anything on my account since my user role is member. I can't change it to manager. I have internet essentials, is that why I am considered a member? I'm just trying to access membership benefits but I'm not eligible to redeem benefits since I'm a member.
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Hey there norflum2 👋 I'm glad you came to us for help with your Peacock Premium benefit! As a Diamond member, we first and foremost appreciate the years you've been with us to earn that status, so we definitely want to ensure you're able to take adv
Need help bridging account tenure for Diamond Peacock reward
I received the Diamond tier email for Peacock Premium, but the redemption portal reports that I am not eligible due to an old address change. I need assistance bridging my tenure history to my active account.
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Hi AWilis17, thanks for stopping by the community forums to reach out! I'm sorry to hear that you ran into issues retrieving you code for the open beta. If you haven't already, I'd recommend logging out of the Xfinity Membership website, and logging
Modern Warfare 4 Beta Code Redemption
Hello, I just recently activated the reward to get the Open Beta code for Modern Warfare 4, and I ended up accidentally closing the tab before I could use the code on the CoD site. It also isn't showing up in my "Active Rewards"/Redeemed Rewards page or anywhere on the Member Rewards page now. It al
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I just replied and need to gather your account details, @user_7d8wnd. Please reply in the direct message again when you can.
Help with payment arrangements
Hi I’m falling behind on my Internet payment this month I wanted to see if I can get on a payment arrangement I tried online but they only give me like 10 days to pay it my bill due the 25 but I can’t pay it til the 1st of next month
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Hi there, and welcome to the community forums, user_6s0kc8! As a huge fan of a lot of HBO Max's content, I'm sorry that you're running into issues logging in. When you mention that you're asked several questions after the "Pick up where you left off"
I just got scammed from directly inside Xfinity Assistant chat
I received this link when talking to an agent in the legitimate Xfinity chat application. It asked for my ssn and bd. I called Comcast security and confirmed it is a phishing attack. """ Your personalized secure data link is https://iguard-po-1pp.slb.comcast.com:9443/ui?..... Please use this link to
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I did but no one has replied
Help with payment arrangements
Hi I’m falling behind on my Internet payment this month I wanted to see if I can get on a payment arrangement I tried online but they only give me like 10 days to pay it my bill due the 25 but I can’t pay it til the 1st of next month
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This is not an adequate answer.
xFi Complete
Hi, I recently passed the promotional offer period for xFi complete and started seeing charges for it on my bill. It seems like this service has been made obsolete since unlimited data and the modem lease are included in the cost of the plans now? If so I'd like to avoid be charged separately for th
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user_Maryland My team will have to get this escalated on our end for your rewards concern today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line,
Xinity rewards Amazon bookshelf 8-20
I successfully redeemed the Amazon Bookshelf offer for "One Last Summer Read" yesterday, August 20. And I have the promo code. I waited until later to redeem it though because it is valid through August 27 & there were so many issues last week with the Amazon credits. When I click on the link, it op
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Billing issue
I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou
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Billing
Tech left and agent lied
I had scheduled a tech to come two weeks ago and the appointment was canceled due to the tech not being able to make it out. I rescheduled for today and got a call that the tech would be late. I saw the tech pull up next to my house and then leave without coming to the door. I started a chat with an
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Your Home Network
Hello user_mkqjc9, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. Just a couple questions before we dive in, did you get a link in your email?
Peacock Premium Activation
Hello, I redeemed my Peacock Premium for free benefit today due to my Platinum status. I was directed to the Stream Store to activate it, and there is no link to do so. I followed the directions provided to others in this form who had similar experiences and it’s still not working. Can you please he
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Hello @Greenlatern2020, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Yes, you can still return the equipment, and then we can look at the fees to reverse them.
Unreturned Equipment Fee
I was billed a $500 unreturned equipment fee on an account that is discontinued. It has been over 30 days since discontinued, can I still return the equipment to an Xfinity location and have the fee waived from the account as the due date for the bill is next month?
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Thanks for taking the time to reach out here on the community forums, user_ozxvm8! I'm sorry that you're having issues checking your phone's compatibility. The system we use on our end uses the same BYOD compatibility checker that's available on the
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HElP IMEI
My Samsung Galaxy Z Flip7 FE is model SM-F761U1 and is the U.S. unlocked version. It is fully updated. When I enter either IMEI into the Xfinity BYOD compatibility checker, I get “Something went wrong. Please try again.” My fiancé has a Samsung Galaxy Z Fold 6 purchased from the same seller that wor
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