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I previously sent a direct message to Xfinity Support, but the direct message option is no longer visible ... If you sent the message while logged in with a different UserID/Forum profile ID than the one you used here, you won't be able see the DM s
Direct messaging option disappeared
I previously sent a direct message to Xfinity Support, but the direct message option is no longer visible in the top-right corner. How can I check for a response? Please help, Thanks.
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Creating a dual band with Xfinity App
I have an xfinity gateway model XB8. I received a wifi camera that will use. 2.4 ghz band only. I have tried unsuccesfully to access the gateway through the app as it does not have an option in the advanced settings to choose 2.4 or 5.0 ghz.
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Your Home Network
@XfinityJamesC Thank you for taking the time to reply to my question. I posted a direct message 2 days ago but haven't received a response yet. Should I resubmit my inquiry, or is it still being reviewed? Thank you for your assistance.
Direct messaging option disappeared
I previously sent a direct message to Xfinity Support, but the direct message option is no longer visible in the top-right corner. How can I check for a response? Please help, Thanks.
Question
@user_0d3c18 I see one of the last replies from our great form expert @Again and asked to update the setting from Authentication to OAuth2. - Did you happen try that to see if that helped?We're also the process of transition Xfinity email to Yahoo em
Comcast Xfinity Email does not work over Quantum Fiber
I cannot send/receive Comcast email using Mozilla Thunderbird as a client over my Quantum Fiber connection. Except every once in a while it works. The fault clearly lies with Xfinity, and its inability to play nice with Quantum Fiber, as I can send/receive email from accounts with other domains, and
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Phone stolen by Fed Ex, empty box
I picked up my phone from FedEx. I was excited to finally receive my upgrade, only to find that inside the Pixel phone box, there was no phone. Make sure you check your delivery boxes!
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Devices
Accepted Solution
Greetings, @Shuang4X! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about sending a direct message. You have definitely come to the right place for assistan
Direct messaging option disappeared
I previously sent a direct message to Xfinity Support, but the direct message option is no longer visible in the top-right corner. How can I check for a response? Please help, Thanks.
Question
I didn’t list my location since I assume no one from Xfinity monitors this, but just in case, we are in zip 93921
My whole neighborhood is out. Xfinity says it’s fine
My whole neighborhood has no internet service and yet Xfinity says no outages have been reported. This is clearly wrong since I reported it and so did neighbors. They told me they would expedite a service call and have someone there in 5 days. Yes, 5 days is what they consider to be expedited. Then
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@David208 thank you sending the direct message. and will follow up with you there to help ensure the Xfinity Mobile is associated with the correct account.
Two accounts?
I have called customer service numerous times and have got nowhere with them. I moved recently and the first person I spoke to set me up with xfinity internet. I already had mobile at my old address with no internet, but got internet at my new address and was told they would transfer my old account
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@user_9jjsn6 I'm sorry to hear of the experience you had. Our team can help! Can you please direct message me your first and last name along with your full service address so that I can assist youwith your account changes. Here's the detailed steps t
Retention dept
Can’t get hold of anyone to remove a service and chat won’t help either just tries selling me things, I am hard of hearing and writing/typing easier, I just want one service removed from my account it shouldn’t be so hard
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@user_r4rfzq I was investigating further and found a post on the Apple site titled: Fixing Comcast email since the move to Yahoo on Mac Mail. I know you mentioned it being Apple Mail, but wanted to see if the steps outlined on that post may also help
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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user_artlhc I am so incredibly sorry to hear about the frustration and stress this has caused you over the last few weeks. It sounds completely exhausting to deal with phone number issues and billing errors, especially when you feel like you aren't b
Account help
Xfinity is by far the worst customer service I have ever experienced! they have [Edited: "Language"] up my mobile account and I have been trying to get it fixed for weeks. They always transfer me to another country and I can barely understand the rep. Then they keep me on hold for hours while they s
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@N8Dogg408 Thanks for letting us know. Can you please direct message me your first and last name along with your full service address so that I can assist more.Here's the detailed steps to direct message us:• Click "Sign In" if necessary•
Nintendo Switch 2 will not connect
My Switch 2 is the only device that will not connect to my internet, let alone even locate my network at all. It previously connected to my old router (albeit with similar issues) but I was just sent a new one this week, an XER10 model, and now it’s gotten tremendously worse. Any suggestions? I have
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My phone is not working
My phone went out yesterday afternoon. I checked my bill shows 0 due
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Customer Service
user_34qr7u Hello and thank you for reaching out via our Xfinity Community Forums. I am so incredibly sorry for the repeated loss of service you've experienced, especially with the holidays. I completely understand how frustrating it is to have your
Outages....
My Internet was out yesterday for 14 hrs came back out on at 1:45 am and now again it's out 2 days before Christmas. You have your incompetent sub contractors sitting in their trucks having lunch instead of actively troubleshooting the issue. Ridiculous. Apparently customer satisfaction is not on yo
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Billing Increase
Hi, recently in the past couple of months, my bill has increased from $55/mo to $65/mo. I have received no explanation or advanced warning. Please let me know what I his increase is due to & please provide a refund for the excess billing if this is a mistake. I would have liked the option to opt out
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Billing
Retention dept
Can’t get hold of anyone to remove a service and chat won’t help either just tries selling me things, I am hard of hearing and writing/typing easier, I just want one service removed from my account it shouldn’t be so hard
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Customer Service
My whole neighborhood is out. Xfinity says it’s fine
My whole neighborhood has no internet service and yet Xfinity says no outages have been reported. This is clearly wrong since I reported it and so did neighbors. They told me they would expedite a service call and have someone there in 5 days. Yes, 5 days is what they consider to be expedited. Then
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Your Home Network
Switched from verizon to xfinity and was promised a great plan + a military active duty bonus + having old line paid off but lied too.
As the title says I was told on the phone my old verizon plan would be paid off in full and I could migrate to xfinity. As well as not having to pay a bill with xfinity until next year. However I have been receiving a bill for $980 dollars and some cents which is ridiculous, and my xfinity app says
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Guidelines
Can I trust this email? ... What does it tell you to do? Does it have a link to click? If so, does that link lead to a Comcast.net or Xfinity.com site? Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When yo
BruceW
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Email asking me to verify my identity
Can I trust this email? Was this sent by comcast?
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