Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (438.3K)
@XfinityVianney my service was suppose to be restored after making a payment plan. It hasn’t been restored. I just talked to the 6th agent that was no help.
Worst Company
I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours l
Question
Ridiculously, after far too many hours trying to fix it, Xfinity told me the Stream app isn't supported on TVs, only devices. (unless you want to subscribe to an additional service or get an add-on box from them.)It's silly - can't even pay them to r
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
Question
user_8j3c30, Thank you for reaching out and creating a new post. I know it can be frustrating waiting for service to be restored, but we can certainly do all we can to help in the meantime. The Xfinity App will provide the most recent updates regardi
Worst Company
I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours l
Question
Hi @user_ioes3u, we did receive your direct message. Now that we have invited you to direct message us, please keep the rest of this conversation there as that is a secure channel. Commenting on the public forum as you have done could lead to you sha
PRICING PLANS
First of all I hope to get a response to customer concern. Over 2 years ago I became a Comcast/Xfinity customer. I signed up for TV streaming, internet and home phone services. My wife and I have more than happy with all three services. What does concern us as retired citizens (I’m 78 and my wife 68
Question
@user_gywwkk @Again You cannot block the ads. You have to pay $4.95/month I have an ad blocker for Yahoo Mail in Firefox and I never see ads.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
Question
Worst Company
I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours l
Question
•
Customer Service
user_w3znhu, Congrats on the move. I hope everything went well. I'll gladly review the charges and equipment. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the
Equipment return
We just moved... canceled our service and returned our equipment. I keep getting messages saying that I'm being charged $152 for unreturned equipment. We returned 4 pieces of equipment and 2 remotes. I'm guessing they didn't scan everything when my husband returned the equipment. Help?
Question
@EG I spoke with an xfinity employee and they sent someone out the following weekend. A tech had previously come out last month (January), and said the issue was our router (which I immediately replaced with a new/nice one). So I was a little confu
Has anyone else had daily internet disconnections without cause?
For the last four months, our internet has randomly been dropping. It was initially only once or twice a week, but then it became more frequent. An Xfinity tech came out last month, because it was interfering with my job. The xfinity tech said that we needed a different router. So I spent the money
Question
Equipment return
We just moved... canceled our service and returned our equipment. I keep getting messages saying that I'm being charged $152 for unreturned equipment. We returned 4 pieces of equipment and 2 remotes. I'm guessing they didn't scan everything when my husband returned the equipment. Help?
Question
•
Customer Service
Basic t v keeps locking up
Xfinity basic t v keeps locking up. I have to press the button and I am missing important details in the things i'm watching on t v. I have numerous numbers of times reached out to xfinity.They have sent technicians to the house. No one seems to be helping or resolving the issue. A keep complaining
Question
•
Xfinity Stream Website
user_lxo0h0 You're very welcome!
How to get a new activation code for military gift card?
Hello. I received an email for the prepaid gift card, unfortunately the activation code given is invalid and I wanted to ask how to receive a new code? Thank you.
Question
user_31937a, Thank you for reaching out and creating a new post. I see your goal was to swap devices, but it appears there were some other changes made as well. I can absolutely look into the increase and work to provide more clarity. I ask that
Worst customer service
Today my husband went to xfinity just to change equipment, and because he did that, it took us off our old plan and raised our bill from )170 to $240.
Question
Worst customer service
Today my husband went to xfinity just to change equipment, and because he did that, it took us off our old plan and raised our bill from )170 to $240.
Question
•
Customer Service
Perfect thank you. I'll call tomorrow and hope for the best.
How to get a new activation code for military gift card?
Hello. I received an email for the prepaid gift card, unfortunately the activation code given is invalid and I wanted to ask how to receive a new code? Thank you.
Question
Thanks for posting on our community forums, user_lxo0h0. For assistance with your prepaid card, you'd have to contact our Xfinity Promotion Center at 1-833-269-9036. Hours of operation are 7:00 a.m.–7:00 p.m. CT, seven days a week.
How to get a new activation code for military gift card?
Hello. I received an email for the prepaid gift card, unfortunately the activation code given is invalid and I wanted to ask how to receive a new code? Thank you.
Question
How to get a new activation code for military gift card?
Hello. I received an email for the prepaid gift card, unfortunately the activation code given is invalid and I wanted to ask how to receive a new code? Thank you.
Question
•
Customer Service
I have same problem. It looks like this problem started showing up after app version upgrade from 5.69 to 5.7
Profiles missing on my Xfinity App
I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?
Question

Hi there, @user_lw3ezw! We are happy to help with your TV box! Are you seeing a specific error message, error code, or a certain color on the screen?
XfinityRay
commented
41 minutes ago
to the conversation:
0
0
TV is not working
Service is working in bedroom but not working in living room
Question