Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (465.8K)
@XfinityCarolyn You are the carrier, and my friend did not request or activate spam call filtering on her phone. I'm not the only person having this issue. You need to stop activating this feature without the knowledge of your customer.
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
Question
Need help adjusting current plan
I currently bundle TV and Internet, but would like to see what my current bill would be if I dropped cable TV and downgraded by internet to 1 gbps. The online plan builder doesn't allow me to drop TV. How would I go about making these adjustments to my current plan and see my new monthly total? Than
Question
•
Customer Service
it does not help at all.. Xfinity has become monolithic gluttony full of greed and nothing but the greed. Paying $85/month for dial-up speed.. It's ridiculous. Shame on you, Xfinity.
Extremely Slow Internet
For the past month I've had extremely slow internet that is only about 1% of the speed that I pay for. I've done quite a bit of troubleshooting on my own to determine that it is the connection that comes from the ISP that is slow and is not being bottlenecked by the modem or router. I've checked the
Question
Thank you so much for the kind words, user_og1vot! 😊 I’m really glad we could help you find a plan that works perfectly for you. We truly appreciate your feedback. It means a lot! We'd like to send Kudos to the agent in question. Could you ple
Aaryan is AMAZING
Great customer service. Great communication. Helped me find a plan that worked perfectly for me. 10/10 ⭐️
Question
Aaryan is AMAZING
Great customer service. Great communication. Helped me find a plan that worked perfectly for me. 10/10 ⭐️
Question
•
Customer Service
Poor management decision
I am absolutely baffled Comcast would jeopardize customer loyalty in today’s world of streaming options. The decision to cut a major network plus several other stations rather than eat the cost to keep their customers seems like a very poor financial decision. I have been told twice that it would be
Question
•
Channels and Programming
I do not recall seeing any activation email either through my legacy Comcast email nor through the original email previously linked to my Disney+ subscription. There is an activation link through one of my Xfinity account pages that is not functionin
Disney+ and Hulu Won't Activate
Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie
Question
Very disappointed with the “perk” as I clicked redeem only to not have the perk process. Now all tickets are gone. The process really is a let down and I was role no one can help me because all the tickets are now gone. Bad process set up to fail. At
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
Question
Why can't I get wxyz?
WXYZ is gone from my xfinity line up, please give it back.
Question
•
Channels and Programming
I want my WXYZ Channel 7 back
I would like to watch Channel 7 again..this is ridiculous we pay all this money and I feel like we are those ones who gotta suffer because y'all can't get along and come to an agreement. Feels like we are being held hostage by Xfinty but heaven forbid we are a day late on a payment. But yet we get t
Question
•
Channels and Programming
Try logging into the web site directly. Then once you are in send an e-mail message from the web interface to another domain to make sure your account is working properly.I suspect you will have to change your password to be able to log in to http://
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
Question
user_oj4be0 Thank you for stopping in for help with your speed concerns. It's never good to see your speeds slower than what they should be, and I appreciate you reaching out for help. I always recommend starting with our Xfinity assistant for troubl
XB8 Gateway 2.5GB port dropped from 2GB speed to 1GB speed overnight
The speed from the 2.5GB port on my new XB8 Gateway dropped from a measured ~1.8GB/s to ~800-900MB/s overnight. The speeds from the other 1GB ports were around ~1.1GB/s and are now the same ~800-900/MB/s. I'm on the 2GB plan. I'm using a short (15ft) cat6 cable. I've rebooted the gateway. The gatewa
Question
Can’t get into my Comcast email wants a imp password
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
Question
Could we just set it up for the 29th? That way my wife can finish her dvr recordings😂unless you think it is easier to do tomorrow? dont need the mobile line. Do i return our boxes to the xfinity store? thanks again for helping. this is much easier
Downgrade service
I am looking to downgraded our server to 1 gig plus streaming. Is it best to just go into store? Whenever i call, they are very tough to deal with as they just want to put you in different packages.
Question
Good afternoon user_irww0a. With our newer gateways devices connect to the channel or band, they are best suited for. When you go to connect to your WiFi do you have it set to show the 2.4 and 5 bands, separately? Or is it showing as one WiFi Network
how to make 2.4 Ghz available to set up device
my xfinity band is 5 - in order to set up roomba, need to use 2.4 - how can I make this happen ? If need be, I can go back to just paying for 2.4 . . it doesn't seem to make much difference anyway for what I do. Thx.
Question
This still hasn't been resolved. The customer service representative I chatted with was also unable to view my redeemed rewards. A ticket with a case number was created a week ago, but I haven't heard anything since then. Should I have heard somethin
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
Question
Here’s the temporary fix everyone since Xfinity can’t figure out why their own boxes aren’t working. This closed captions issue has been going on since New Years!! 1. When the pesky captions start, even though they are set to off.. turn them ON and w
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
when will refunds begin for Xfinity customers that are no longer receiving ABC?
user_xxv1ap
commented
14 minutes ago
to the conversation:
0
0
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles