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The area is confirmed to be low-split, contrary to what I was previously told by Xfinity. During the visit, the technician identified a faulty tap at the pole and noted that the existing MoCA filter was outdated. He replaced the tap, ran a new line t
CM3000 OFDMA Not Locked Need Provision Please
Need Tier 2 provisioning engineer for Next Gen Speed / OFDMA profile on Netgear CM3000. Upstream OFDMA Channels 1-2: NOT LOCKED. Event Log: T3/T4 timeouts, sync failures. Please escalate ASAP and Thank You!
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enenkei Awesome! Happy to hear that everything is in motion. Our team will make sure to circle back next week to check on the status of everything. Thank you very much for your patience and time with this process. Talk to you soon!
iPhone 17 Pro Max Stolen in Transit - Received Empty Box - Witnessed by FedEx Driver
Hello, I am seeking assistance from an Official Employee regarding a shipping theft of an iPhone 17 Pro Max. On 1/2/2026, I received a FedEx delivery for my order of two iPhone 17 Pro Max devices. Upon delivery, I noticed one of the boxes was suspiciously light. I was able to flag down the FedEx dri
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@XfinityQue Thank you for reaching out to help! A customer care team has already contacted me and is actively working on my case regarding the missing device. I have provided them with the police report and photos they requested. I’ll keep this thr
iPhone 17 Pro Max Stolen in Transit - Received Empty Box - Witnessed by FedEx Driver
Hello, I am seeking assistance from an Official Employee regarding a shipping theft of an iPhone 17 Pro Max. On 1/2/2026, I received a FedEx delivery for my order of two iPhone 17 Pro Max devices. Upon delivery, I noticed one of the boxes was suspiciously light. I was able to flag down the FedEx dri
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Hello2021 Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelin
I received an empty iPhone 17 box from Xfinity over a month ago, they still have not sent a replacment
I received an empty iPhone 17 Pro box from Xfinity which I gave to my wife for christmas. I immediately called Xfinity Christmas morning they told me to file a police report, which I did. The police said this is occurring a lot with Xfinity orders. I provided the police report to Xfinity on 12/29 (x
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Still unresolved even though I was told by yet another representative that my account would be cancelled and I would receive no more bills.
Xfinity charges after account cancellation
I requested my account and services to be cancelled about a month ago through customer service representatives over the phone and also online a few weeks later. I received a confirmation email and ticket numbers. They have not yet cancelled it and my account is still being billed. I’m going to have
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My bills keep increasing and I don’t understand . Can you explani
My bills keep increasing and I don’t understand . Can you explani
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Your Home Network
@XfinityJanelle Messaged
device activation
I have had an absolutely horrible time porting in my new number. My previous carrier showed me PROOF of the release of my old phone number, but Xfinity is still saying that it is their issue. There are multiple reddit posts and complaints of how bad Xfinity is at porting in numbers. I am disgusted w
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Hey @user_6akx0o , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity Mobile service. I would be more than happy to offer my assistance looking into
device activation
I have had an absolutely horrible time porting in my new number. My previous carrier showed me PROOF of the release of my old phone number, but Xfinity is still saying that it is their issue. There are multiple reddit posts and complaints of how bad Xfinity is at porting in numbers. I am disgusted w
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Changing plans
I have been a Comcast/Xfinity customer for the past 45 years. I am thinking about changing my present tv/internet package from Ultimate TV (which I guess is now called Premium TV) to the TV Plus package because I do not even use one-third of the 185+ channels in the plan. My current plan costs inclu
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Channels and Programming
likeitisteller I'm not seeing that we have received a DM from you. Just to clarify, did you send it to Xfinity Support?
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
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toddks We are here if you need us. Our Xfi Pro service is the only option we have though for back up for power issues as it has a back up battery option, and can use cell towers to keep service going until the main lines power is restored. I wish I c
Xfinity down, ATT not down
I have two internet connections on the same UPS, and right now ATT is working and Xfinity is not. Xfinity has consistently stopped working the second I lose power. Is it possible to get this configured to not stop working whenever my street loses power? This is NOT a problem with my UPS or ATT would
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I just left a Direct Message according to yesterday's instructions; but I am not setting up any kind of payment plan, especially after making a payment by mail. At this point it's like paying twice. Besides, I don't want to enter my payment in
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
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Thanks for the reply and when I have the energy to try having the discussion with support again I will do that. HOWEVER unless you are suggesting a FREE service that does not cost me anything...the conversation is going the wrong direction for me. R
Xfinity down, ATT not down
I have two internet connections on the same UPS, and right now ATT is working and Xfinity is not. Xfinity has consistently stopped working the second I lose power. Is it possible to get this configured to not stop working whenever my street loses power? This is NOT a problem with my UPS or ATT would
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Good morning @user_axbd86, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the charge for the tech, and the issues with the billing, but you have come to the right place f
Charged for service fee never asked for or anyone come out here
I have reached out so many times to Xfinity... trying to get this resolved, and I either get hung up on or switch to a different tier, No one ever came to my house, I shouldn't be charged a $120 for a service fee that I never got. And also I've been paying with the same debit card since the day that
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user_of5uae Thanks for reaching out to us here on our Forums for help with the account closure still getting charges. We can certainly help with getting any issues fixed for you here. Can you send us a direct message with your full name, name o
Charged for account closed 2 months ago
It is 5am where I am and I am receiving a charge of 41.40 despite having NO SERVICES SINCE NOVEMBER. I returned my internet equipment on the night of November 18th, and transferred all my cellphones to a different carrier on the week of Thanksgiving. In December, I recieved a charge, that no one in
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user_v3u5vl Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us, and we'll do our best to help you with your account. Please send a Direct Message with your full name and address.
Cancel Services Error
Several attempts to call and receive callback to cancel services but I keep being sent in ya loop. I have moved locations where I already have internet setup and no longer need Xfinity. Please assist with disconnect and cancellation.
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Good morning @user_7cbb3e, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry about the confusion with the naming of the Showtime live TV channels being called Paramount+ with Showtime, but that de
Dumb
Why call it showtime with paramount+ if it's it not truly with paramount+? Change the name, end the stoopid confusion. Don't you people steal enough of our money already? Forcing us to have channels we don't want instead of giving us the channels we do want. Ripoff company!
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likeitisteller I understand the frustration you are facing, internet is definitely a big role for many people these days for work, staying connected and so much more. If you would like our team to look into seeing if a payment arrangement is an optio
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
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Good morning @user_36ubab, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your billing is not correct, but you have reached the right team that can take a look at this for you. There were som
XfinityJeff
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37 minutes ago
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Billing incorrect
I have a 2 yr contract locked in. For both my accts
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