Xfinity Community Forum

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I did what you asked and still no one replied to my message

user_9yqt1w

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1 minute ago

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U

I paid my bill 5 hrs ago in cash and my WiFi still not on

I paid my bill this morning 12/1/2025 in cash the full amount to be exact and my service still not working? Why???

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Paying for a phone that I returned

I’ve been dealing with the same issue for weeks now. I returned my old devices, but Xfinity keeps charging me $668 for them. I’ve spoken with multiple agents, been promised credits, escalations, callbacks, and even had a supervisor confirm I shouldn’t owe this — yet the charge is still there. On top

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Devices

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Hi there, @user_x9v39m! Thanks for reaching out to us here on the Community Forum and sorry to hear about the poor experience with getting service installed. We would be happy to help work on a solution! Please send a direct message to us by clicking

XfinityFrank

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5 minutes ago

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Bad customer service

I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday. i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. Stay away from this company, they just sell you at the s

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@user_wtrcbc Also , METV Plus should be in your area as well you should be able to say it. In some markets it was to become WEST TV but apparently many made a stink about it that was a bad idea.

sailorbear510

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9 minutes ago

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METV Toons in Washington DC

I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks

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@user_wtrcbc FETV is already on Xfinity. If you saw it on your box but its gone you may need to upgrade to an HD box to get it again.

sailorbear510

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10 minutes ago

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METV Toons in Washington DC

I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

14 minutes ago

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End of service date not showing in email

Hi there, I called support and initiated an END OF SERVICE for December 16th, the day after I received an email but in the Cancellation details section the "Last day of service:" field is left empty. There is NOTHING on my xfinity page that I can see, that has the end of servcie date. To make sure t

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Bad customer service

I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday. i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. Stay away from this company, they just sell you at the s

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Customer Service

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Same problem on 112/01/2025 will not connect with IMAP port 993. constant failures. Spent 5 days on this with no resolve. Could not even pay bill online. Total failure. Stated a support ticket was issued. These emails are medical critical.. Thi

ASUS

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19 minutes ago

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IMAP issues with Comcast since Nov 9th

On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu

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i would really like me tv toons and me tv plus and FEtv added to your channel lineup soon very soon someone i spoke with said the would present a ticket and that it should be on now i dont see the channels please make this happen soon thanks

user_wtrcbc

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21 minutes ago

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Channels

i would really like Xfinity Cable to add Me tv Toons and Me tv Plus and FE TV in the Chicago IL area very soon

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i would like to see me tv toons added in Chicago IL area as well also ME tv plus and FETV

user_wtrcbc

commented

24 minutes ago

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METV Toons in Washington DC

I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks

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Hey there, @user_9yqt1w, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to check on the status of your services. I know how important it is to stay connected. If you can please send us a Direct Message with our

XfinityJeniece

commented

30 minutes ago

to the conversation:

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U

I paid my bill 5 hrs ago in cash and my WiFi still not on

I paid my bill this morning 12/1/2025 in cash the full amount to be exact and my service still not working? Why???

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

32 minutes ago

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Customer Support

My internet drops twice every day and I can't find anyone who will help me. The AI bot on the website is extremely unhelpful and the phone bot is just as bad. I need this fixed because I am not spending $69 a month on something that doesn't work. I somehow got someone who came over to my place once

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Thank you for getting this moved over EG, and good day user_h5e1fs 👋 I work from home myself, so I definitely know how impactful internet issues can be when trying to work normally! Rest assured you're in the best place for help, and I'll do everyth

XfinitySeth

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32 minutes ago

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Need Technician Appointment

My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through

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I paid my bill 5 hrs ago in cash and my WiFi still not on

I paid my bill this morning 12/1/2025 in cash the full amount to be exact and my service still not working? Why???

Question

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Billing

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End of service date not showing in email

Hi there, I called support and initiated an END OF SERVICE for December 16th, the day after I received an email but in the Cancellation details section the "Last day of service:" field is left empty. There is NOTHING on my xfinity page that I can see, that has the end of servcie date. To make sure t

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Customer Service

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I am having the same issues. I cannot do any password changes or anything like that without the links timing out.

user_52ktmx

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38 minutes ago

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Excessive time delays for receiving emails

Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is

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Order cancelled but still cant process new order

It has been two weeks since my order was cancelled and still cant process a new order. My services to my phone arent working and I spent three weeks calling back and forth for technical assistance just for my services to still not work. I cant get a new phone or get the service to my phone to work h

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Devices

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

45 minutes ago

to the conversation:

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Need Technician Appointment

My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through

Question

... I just don't understand how the internet can be transmitted to the home's coax. ... Does https://www.t-mobile.com/home-internet/the-signal/internet-devices/what-moca-network help" Please be aware that there are 2 kinds of responses in this Foru

BruceW

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45 minutes ago

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XBT-8 MoCA installation

My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.

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user_vylrwh, give this a try: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the d

XfinityAngie

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48 minutes ago

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Deceptive sales practices

I signed up for an Xfinity plan two months ago and was explicitly told that installation would be free since my building and new apartment were already Xfinity-ready. However, due to recent renovations, the community had removed the fiber port. When I spoke with a customer representative, I was assu

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