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After a couple of months, the issue seems to be fixed. Both devices are shown correctly in my account, though none of my devices are showing the proper picture in the app; however, the model and IMEI are correct for both. I think this is the most imp
Xfinity Mobile is incorrectly identifying my iPhone 12 Pro Max as a Google Pixel 4 XL
I need help with an unresolved Xfinity Mobile device identification issue. My actual device is an iPhone 12 Pro Max, but the Xfinity Mobile app is incorrectly showing the device as a Google Pixel 4 XL. The IMEI I am using is the IMEI2 from my iPhone 12 Pro Max. This is the IMEI that Xfinity Mobile a
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Streaming Service is AWFUL since update!
The streaming service is AWFUL since this last update! Who ever decided to make these changes to the streaming services, needs to be evaluated! Lost favorite lists, lost past recordings, the view is terrible, the service is EVEN WORSE than before! Every 3 minutes it times out and says there are tech
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Xfinity Compliments
@bohboh Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are trying to set up 2 factor authentication. The phone number and email address you are trying to use with the secondary Xfinity email with th
Enable two factor authentication on secondary email address?
Is it possible to enable two-factor authentication on a secondary Xfinity email address with "Viewer" permissions? A mobile number and a second (non-Xfinity) email address have been added to the secondary email address and successfully verified as part of the set-up process. When I try to turn on tw
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Equipment return reminders continuing after successful removal ticket
My equipment-removal ticket was marked successful, with no pending equipment charges. However, return reminders are continuing. Could an employee invite me to a private message to verify the ticket and stop the reminders?
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Customer Service
Enable two factor authentication on secondary email address?
Is it possible to enable two-factor authentication on a secondary Xfinity email address with "Viewer" permissions? A mobile number and a second (non-Xfinity) email address have been added to the secondary email address and successfully verified as part of the set-up process. When I try to turn on tw
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Sign-In and Account Management
Good morning, user_3aaeck! We appreciate you reaching out on our Xfinity Forum, and thank you for being an Xfinity customer. Please know that my team is always here to support you with your service needs. This is a great question regarding the Autopa
Timing of AutoPay Discount
I switched my Autopay from Credit Card to Checking Account. My bill, which had already been generated, is due 11/29/26. Will the $10 discount appear in that Bill or the December Bill?
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I called Customer Service as follow up to the post in our community here. We’re not the only ones who are complaining and demanding it gets rolled back. Keep applying the pressure. Call Customer Service, try to get in touch with headquarters I thin
Updated Xfinity Stream Missing Lots of Old Features :(
My Xfinity Stream app just updated today and I am really missing some of the old features… 1. When watching recorded episodes you can only fast forward in 10 second increments instead of 30 seconds like before. 2. Before if I was watching a show, I could make the video smaller and still utilize othe
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Favorite channels
My favorite channels are gone with new updates on my LG TV this update is ridiculous fix it or we are gone so much for being a Diamond customer
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Xfinity Stream Website
Add spouse to Mailing/Billing Name
I would like to add my spouse Josey Jones to the mailing/billing name on the account effective immediately
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Billing
I have the same problem and believe me the store people can not fix it. I know because I spent 5 hours on line with xfinity support and three hours at the store. I am cancelling all my comcast/ xfinity services and looking for a more competent compan
Turn off Number Lock non-functional via web and apps
In the process of upgrading a device (iPhone to iPhone) the activation process requires that number lock be turned off. Attempts via Xfinity website (Windows Chrome browser), Android app, and iPhone app have all failed to function beyond a simple screen refresh. An Android device also in the account
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I have seen no improvements with the new app- only drawbacks. Every single show I’ve tried to watch in the app on my iPad has shown at least one failure message at some point while trying to watch it. The lack of the smart resume, the advance change
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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I did a "Sync DVR" then tried recording 2 different programs, both recorded on the x1 box only, no other device. What's odd is if you delete what is recorded, then recover it, they then show up on all devices.
DVR recordings just disappeared
Did anyone else's recordings just disappear?? A couple are still there. Several movies are gone and we can only see the 3 new recorded shows on the tv, no other device in this house is showing them. I have rebooted everything. This is crazy!!
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127 Spaulding RD. Morgan, Vermont
I'm being charged $95.00/mo for internet service and it should be on sesonal rate.
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Your Home Network
Hello, @user_8r2n5o! I understand how frustrating it is to have a strong 5G indicator yet experience completely unreliable or stalled data, especially when you need a stable connection during your night shifts. Before technical support investigates t
a mobile network coverage issue at my workplace
Hello Xfinity Support, I would like to report a mobile network coverage issue at my workplace. Location: [Edited: "Personal Information"] Issue: My Xfinity Mobile internet does not work properly at this location. Even when my phone displays a 5G signal, mobile data is not working or is extremely unr
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The functionality of the old app was so superior to this one. I could see more than one channel at a time on the homepage. I could easily switch back-and-forth between my two favorites. I could swipe to the right to hide it but still listen. B
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
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Good morning user_sijiht. Are you still experiencing issues with the BritBox application? Or did this get resolved for you?
Britbox not free - on 11/11/2026 on
on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription
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Home network not working
Suddenly since yesterday evening I’m unable to use the internet on my phone, TV, and laptop. I get a pop up box on my phone that says “cannot identify server identity” for outlook.com and for Susi.Comcast.net. I have not changed anything that would cause this. When I try to browse the web, it says i
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Your Home Network
Wifi
A report I received says I have 11 phone devices. I do not have that many devices. At any given time I have the most 3 phones and one iPad. Why does it say 11 phone devices??
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Your Home Network
Bring the favorite function back to the streaming app!!!!!!!
southsider
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Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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