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XfinityMartyR doesn't come up in the addresses in Direct Messaging. Is there another name I should put in?
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
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We have internet and xfinity mobile but they aren't bundled together.
Renewing promotional offer
I would like to renew, or find a new, promotional offer to reduce my monthly bill. The increase was a lot so I would like to get that down, please.
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@user_l7ptzg you're welcome, and I appreciate the confirmation you're still needing assistance with the equipment. Thanks for your understanding regarding the direct messaging, since you have already sent that I should be able to locate it and follow
Need to make sure old modem is released from account before reselling
I have two old modems from two accounts within our family that I'm trying to resell. I understand I need to direct message "Xfinity Support", but I can't direct message until I make a post apparently. My question is: Can I direct message about a different account that is no longer active (about 3 ye
Question
TwoWheels I live on a tight budget, so I know how important it is to keep an eye on monthly bills. My team does not have loyalty or retention offers, but I'm happy to see what we have available :). What Xfinity services are you bundling together: Int
Renewing promotional offer
I would like to renew, or find a new, promotional offer to reduce my monthly bill. The increase was a lot so I would like to get that down, please.
Question
I do not think you understand. You again place the burden on the customer. I should not have to check anything. If Xfinity provided Xfinitywifi free under my contract (1) if it starts charging, it is a reduction in service (2) at the very least it s
Can't access home network wifi with Pixel 4a5G
I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone
Question
Hey there, @user_yt52gd! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to sign up for the Xfinity NOW Internet. I would be more than happy to dive int
Migrating from Postpaid to Xfinity Now
I'm trying migrating from postpaid Xfinity to NOW Internet 100. A representative over the phone scheduled my current service for a future disconnect on 9/8/26 and I received the cancellation confirmation. The future-dated disconnect has now been in place for two days, but the Xfinity Now website sti
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Now internet
I paid my bills last night and maybe need a reboot on your end!? I want to make sure that my modem is functioning
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Your Home Network
Ok found it, I'll send the addresses/queueIDs shortly. Is there a way for me to get migrated to Yahoo now?
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
Question
Renewing promotional offer
I would like to renew, or find a new, promotional offer to reduce my monthly bill. The increase was a lot so I would like to get that down, please.
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Billing
user_s3h533 Hello and thanks for reaching out. Our team is here to help. Please send us a DM so that we can continue to work with you on the line request. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messagi
Line Maintenance / Hazardous Line Transfer to New Pole
My name is [Edit: "Personal Information"]. I live at [Edit: "Personal Information"]. The power compnay just replaced two rotten poles that carried their wires to thr houses in our area. The Xfinity service is still on the old poles and needs to be transfered to the new poles. Who can I talk to to ge
Question
Hi @user_6i4bqq. As previously advised, Xfinity does not list ports 5060 or 5061 or outbound UDP ports 10000 through 20000 among its published list of blocked internet ports. Since you're using a Netgear CAX30, you may want to contact Netgear t
How do you unblock a VOIP device on ports 5060 and 5061?
I'm asking for assistance unblocking a VOIP device on ports 5060 and 5061 for domain *tincan.kids
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Migrating from Postpaid to Xfinity Now
I'm trying migrating from postpaid Xfinity to NOW Internet 100. A representative over the phone scheduled my current service for a future disconnect on 9/8/26 and I received the cancellation confirmation. The future-dated disconnect has now been in place for two days, but the Xfinity Now website sti
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Customer Service
@sgeneris for security purposes, until we have authenticated an account our options are very limited on what we're allowed to see on customers account/profiles. If you check either our website, or our broadband facts' page: https://www.xfinity.com/br
Can't access home network wifi with Pixel 4a5G
I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone
Question
Thank you for the response. You are right, I am unfamiliar with the proper protocol for these forums, I am consulting the guidelines linked. I found multiple closed forum posts here in Customer Service about similar modem questions and thought direct
Need to make sure old modem is released from account before reselling
I have two old modems from two accounts within our family that I'm trying to resell. I understand I need to direct message "Xfinity Support", but I can't direct message until I make a post apparently. My question is: Can I direct message about a different account that is no longer active (about 3 ye
Question
user_3twg14 Welcome to our community forum! Thank you for reaching out so we can troubleshoot your Xfinity internet connection. What download and upload speeds are you currently subscribed to? Do you know if the infrastructure in your area has been u
Recurring internet drops with a customer-owned Arris S33 modem and need help investigating a DOCSIS connection issue.
I'm having recurring internet drops with a customer-owned Arris S33 modem and need help investigating a DOCSIS connection issue. The same S33 has experienced these drops at two different Xfinity locations in two different states (Cambridge, MA and Knoxville, TN). I originally had an eero modem/route
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Ticket
How do I find a past ticket that was made for credit towards my account in the credit was never put on the account and there was a ticket number made. How do I find the information on this?
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Unburied drop line unresolved for 3.5 years — need escalation
Hi — I need this escalated immediately. Xfinity has left an exposed/unburied drop line in my backyard for approximately 3½ years. Multiple prior requests/work orders have already been submitted and were apparently closed without the work ever being completed. I am not looking to reopen or review old
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Your Home Network
I have not been helped at all!
user_gol04h
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Im extremely upset with Xfinity mobile
Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill
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