Xfinity Community Forum

Yes, you would be connected to an Xfinity network, using your Xfinity Userid and password, so it would be a secure connection.

XfinityJeffB

replied

6 minutes ago

to the conversation:

0

U

Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

Question

@user_lp7gg8, Please do keep us updated, so we know you're taken care of!

XfinityChelseaB

replied

18 minutes ago

to the conversation:

0

U

New TV Box Frozen on Welcome Screen Day 2

(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.

Question

U

Screensaver type menu - still not available in 2026

I saw in previous forums posted in 2024 (most recent) that the “screensaver type” you can use to change “screensavers” is not showing up under “screensaver settings” in the X1 settings interface menu. I’m posting to also state that I recently got an X1 in my apartment and do not see it. However, my

Question

•

X1

4

0

AP

Loyal customer since 2015 but they Increased price for a gig plan

Loyal customer since 2015. Moved from a LA to VA in 2022 but kept Xfinity as my provider even though the Verizon Fios is famous in my area. Now Xfinity kept on icreasing my plan price. It was under $50 for 500mbps and I was extremely happy with the stability and speed. Then they increased to $70 wit

Question

•

Billing

3

0

U

I agree this is NOT ok!!!! They better reimburse we pay for that and if it's not up by next weekend i will cancel my xfinity and I pay a high price for their service! Been a customer siince 1996!! Way to treat your loyal customers......Football seas

user_uzpquu

replied

34 minutes ago

to the conversation:

0

U

NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

Question

i’ve been paying more than my car payment for Xfinity, which is absurd to begin with. I will definitely be leaving to go stream if I’m not getting NFL network and the red zone which I am paying for currently but nothing is on. They raise your price w

soldavini

commented

35 minutes ago

to the conversation:

0

NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

U

Now tv streamsaver

It’s playing out of home channels lineup instead of in home. Help needec

Question

•

Xfinity Stream Website

2

0

U

Ok, now I am confirming on my page that I've been enrolled without my consent, or rather my clear rejection. Please provide me with the recording and resolution as soon as possible. Thank you.

user_f08b01

commented

1 hour ago

to the conversation:

0

U

Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change

Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as

Question

U

verification for recent activation

is it necessary for providing my bdate and what other info for promotion

Question

•

Devices

3

0

U

It was issued through Xfinity home and universal said only you could change it

user_xyawwe

commented

2 hours ago

to the conversation:

0

U

Change universal dates

I’m looking to have ticket changed to tomorrow from 8/12. I did not know they had to be used on a certain date

Question

U

Unlock Device

I need my cell unlock. It is paid off and I can get my phone unlocked.

Question

•

Customer Service

5

0

U

No issues at the moment but I am still keeping an eye on it when it powers on and will contact if I come across the issue again

user_lp7gg8

replied

2 hours ago

to the conversation:

0

U

New TV Box Frozen on Welcome Screen Day 2

(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.

Question

U

I have reached out to the support team. If they are unable to help, I will update this post for transparency.

user_60ek8r

replied

2 hours ago

to the conversation:

0

U

$28 bill suddenly $104-Quadrupled Overnight

My bill just quadrupled from $28 to $104 for mobile and wifi. It looks like a bait and switch-quadrupling the cost for worse quality wifi. The wifi itself has been noticably worse for the past 2 months and I am being charged more than double for it. I would like to speak someone about a promotion, o

Question

U

Please provide the recording now fraudulently got signed up to plan I kept iterating I didn't need during a call for another service change

Hello Xfinity, Please provide me with the copy of the recording I've had with one of your representative. I will provide you with the details once you in a DM. I usually don't get emotional easily but I'm absolutely livid right now. I called the customer support to change another home plan, agent as

Question

•

Customer Service

8

1

0

U

@XfinityAmandaB if I connect to an Xfinity wifi hot spot will that get around the ip address issue since I’d be connected to an Xfinity network even though it’s not my home network?

user_5cade5

replied

2 hours ago

to the conversation:

0

U

Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

Question

U

Activate my new phone

Im trying to activate my new phone but it wont

Question

•

Devices

3

0

M

This doesn’t make sense. Can you read the thread before responding.

Magmon100

replied

2 hours ago

to the conversation:

0

U

Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

Question

If it is a public hotspot away from your home, it should have a different IP when you connect.

XfinityAmandaB

replied

3 hours ago

to the conversation:

0

U

Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

Question

U

Change universal dates

I’m looking to have ticket changed to tomorrow from 8/12. I did not know they had to be used on a certain date

Question

•

Devices and Equipment

10

1

0

You’ll lose many customers, if we don’t get NFL.

pmell20

commented

3 hours ago

to the conversation:

0

NFL dispute

I have been a customer of Comcast/Xfiniti since 1990. I even live in the city where Comcast began many decades ago. I called Xfiniti to inquire where the dispute with NFL stood yesterday and was told they were no in discussion with the NFL network and didn’t care if I left xfiniti are not. A very ma

Question