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Home Security Touchscreen Equipment Replacement
Subject: Equipment Replacement Request: End-of-Life Home Security Touchscreen (Hardware Failure) Message: Hello, My Xfinity Home Security touchscreen control panel is roughly 7.5 years old and has suffered a total hardware failure. The screen continually goes black, and upon hard rebooting, the devi
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Customer Service
Hello @zjcarter94, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mes
Capped Data Plan
I’ve recently discovered that Xfinity eliminated data caps on its new internet plans effective June 26, 2025, including for customers using their own modems. I’ve remained on a legacy plan with a data cap despite these newer plans being available for over a year. I’d like to be migrated to a current
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user_6mru57 Oh no! Thank you for letting us know you received the new modem you requested. With all equipment orders, we do need customer approval before they are sent out. Have you by chance made any recent changes to your promotion or plan? &
Xfinity sent wifi equipment I didn't order
Was sent equipment I didn't order, what's up with that. Are you trying start charging fees for equipment I didn't request?
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user_lp09ke Do you see a service interruption or planned maintenance from the Xfinity app by any chance? Are you receiving an error code or message when trying to connect to those servers?
Cannot reach any mainland China servers since Oct 24 (traceroute dies after entering China Telecom 202.97.x) - Seattle
Since Oct 24, 2026 around 5:25 PM PT, my Xfinity home connection in Seattle cannot reach any server hosted in mainland China. TCP 443 and ping both time out, while all other sites work normally. The same sites load fine from my phone's cellular data and from other US networks, so the problem appears
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Hello @user_c3h21s, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Internet coax cable
We received internet box to connect internet, however, we do not have an active connection in the wall for the coax cable.
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Frequent Comcast Xfinity Internet Disconnections – XB10 Gateway in Bridge Mode
I'm experiencing frequent Internet disconnections on my Comcast Xfinity connection, with multiple outages occurring throughout the day. My setup: Comcast Xfinity XB10 gateway operating in bridge mode UniFi UXG-Fiber router connected directly to the XB10 over 10GbE WAN1 connected to port 5 on the UXG
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Your Home Network
Hello @user_2z54bj, and thank you for reaching out on our Community Forum. We can understand how frustrating it is to wait for the underground work to be completed, only to find your service showing as disconnected before the installation was finishe
Why is my service disconnected?
I thought Fios was bad, signed up for Xfinity internet a bit over a month ago and I still have no service. I logged into the account and see my service is disconnected, the service never started; it took x-finity about a month to have underground lines placed, then no tech has come to the house to f
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The Router is blinking yellow and will not activate on app
Got home with the new router and connected it and it has only been blinking yellow. Checked connections and also unplugged and replugged jt but still only blinks yellow. What do I need to do?
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Your Home Network
Closed account in Sept 2024 with $0 balance wrongfully sent to Sequium collections
Hello, I am reaching out because I closed my Xfinity account in September 2024. When I cancelled, I spoke directly with a phone representative who explicitly confirmed that my account was entirely paid up, settled, and completely done. I just received an automated alert stating that a balance was se
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Billing
Closed account in Sept 2024 with $0 balance wrongfully sent to Sequium collections
Body: Hello, I am reaching out because I closed my Xfinity account in September 2024. When I cancelled, I spoke directly with a phone representative who explicitly confirmed that my account was entirely paid up, settled, and completely done.I just received an automated alert stating that a balance w
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Billing
Bill overcharged
I had ordered Portuguese channel, only went on for 1 day. I do not want it and it is not on.
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Billing
Hello @user_dvku5b, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
peacock
I want to accept my diamond perk for free peacock but my account tells me i am ineligible for redeeming rewards. please help.
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Recurring Internet Disconnects – Need Help Beyond Basic Troubleshooting
I've been dealing with recurring internet disconnects for quite a while now, and I'm honestly running out of things to try. My XB8 repeatedly loses connection and goes through the same reboot sequence every time: orange, green, then white. My entire house loses internet, and it usually takes around
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Your Home Network
Hi there, and thanks for reaching out here on the community forums,user_bc3hrg! I apologize that you're running into issues activating your HBO Max subscription. For clarification, is it included with your TV services, StreamSaver, or was it added to
Cancel my hbomax
I am unable to stream hbomax on xfinity as it is not activated and keeps looping me to pay again this has been going on all day.
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Comcast, this issue is certainly well documented and described in numerous posts. As it's seemingly isolated to one platform (Windows PC web browsers) it should be easy to debug and fix. I note that this problem is approximately 3 to 4 weeks old. If
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Also - this issue has became worse since a few months ago. And now it's just unplayable.
Constant upload packet loss past XB8 gateway, signal levels normal - causing servere jitter in game
My wired PC sees about 1.5–2.5% packet loss past my XB8 gateway, which causes jitter in online games. Ping to the gateway: 0% loss. Ping to 1.1.1.1 and 8.8.8.8: both drop packets at the same moment, about 3 times a minute, with no increase in ping. Already tried: restarting the gateway, reseating th
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Constant upload packet loss past XB8 gateway, signal levels normal - causing servere jitter in game
My wired PC sees about 1.5–2.5% packet loss past my XB8 gateway, which causes jitter in online games. Ping to the gateway: 0% loss. Ping to 1.1.1.1 and 8.8.8.8: both drop packets at the same moment, about 3 times a minute, with no increase in ping. Already tried: restarting the gateway, reseating th
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Your Home Network
Hello @user_500212, thank you for reaching out on our Community Forum. We apologize you’ve had trouble connecting with someone to help cancel the two unused Xfinity Mobile lines. You’ve reached the right team, and we’d be happy to r
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Unable to cancel two unused Mobile lines — live chat fails and SMS unanswered
I need to cancel two unused Xfinity Mobile lines without porting, while keeping my active line and its plan on a separate account unchanged. Since October 26, repeated live-chat attempts have failed with “Unable to start a live chat session.” I also texted 888-936-4968 and have received no reply. Pl
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