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Hello @zhappychef, Thank you for the update. To take a deeper look into the issue, we'll need to continue in a DM, so we can securely gather your account information and complete the account authentication process. Once we're able to access the accou
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
Question
ESPN Glitching. All other channels ok
Our ESPN and ESPN2 have been unwatchable for the last week. The 2 channels are pixelated and won’t play. We are using boxes on 3 TVs. All 3 TVs have the same issue. All other channels work and ESPN works on the Xfinity Stream App on the iPad. I have done all the troubleshooting steps and reset our b
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Channels and Programming
We can take a look at your account @user_2uzni7 and see what could be going on. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to direct message us:• Click "Sign In" if necessary&
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
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@XfinitySean Thanks for the response. I don't know what to say; I did try uninstalling and reinstalling the app. When I check the version after, it still says v6.6.0 and I still do not have the option to see or set my push notification settings. Tha
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
Question
So it was successful in the browser and said that my Xfinity account was verified. It told me to download the app (which is already installed) so then I open the app and try signing in again and got hit with the same “access not authorized” message
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
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@user_2uzni7 What happens if you follow the steps listed here to create a Xfinity ID?
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
Question
Returned cell phones and still getting charged
We went to the Xfinity store in Canton to purchase new phones and traded in our current devices in November 2025, were given the wrong shipping label, followed the employee's instructions to correct it, later discovered charges claiming the devices were never received, were repeatedly told the issue
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Devices
I tried to follow those instructions. When I click on “account and identity” it gives me another error message. This time saying “something went wrong” and it tells me to refresh or come back later. (I ran into this problem yesterday as well so comin
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
Question
Have you used the app to troubleshoot @user_s5e04d? If yes did it suggest a technician? During a technician visit, Comcast reviews the network and connections providing service to your home to help ensure the home has the proper repairs needed to hel
Extremely high latency after outage
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
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Brand new modem because the large outage last month fired the old modem... Yes Comcast approved.
Extremely high latency after outage
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
Question
Constant packet loss as well before and after
Extremely high latency after outage
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
Question
Unplugged modem for over a minute about 59 times. Ran bufferbloat test that fail every single time for all streaming options. Tightened coax cables. This is a Comcast issue not a customer side issue. Before the outage the line had insane jitter and b
Extremely high latency after outage
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
Question
I live in Hillsborough NJ. Have been experiencing pixelation on all HD channels for several weeks now, on both TV's with a box. A friend who lives a mile from us also has this problem. I checked all my connections, and last week got new
Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?
Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t
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user_ysycwa We’re sorry you and your mother are dealing with this, especially after you spent hours addressing it and were told the balance would be corrected. We can understand how concerning it is to later receive a collection notice f
billing
I help my mother - 91 with memory and cognitive issues - with managing the business requirements of daily living. In February 2025 the facility she lives in converted cable service in the building through a new master agreement from xfinity to Verizon's Enhanced Community program. Facility managemen
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@user_371ye6 - Since we haven't heard from you in a while, we're going to mark this as resolved for now. If you ever need anything down the road, please don't hesitate to create a new post to get started, and our team remains here to support you the
Cancelled Xfinity NOW services yet being charged for next month
I discontinued my NOW services on May 12, 2026 and received a cancellation confirmation email the next day. However, I was just charged for June via autopay. And I have proof of both mails - 1) Cancellation of services 2) Yet being charged for that service for next month I.e. June When I log into my
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Hey, @user_zf0hn6. Sorry to hear about your service being down! You've come to a great place for support, and our team is always happy to help however it can :) We provide some ways for you to keep track of updates as they become available - you can
No response to outage
I have had an outage for over 15 hours without any texts from Comcast or communication about the status. When I chat with the Xfinity Assistant or call the Customer Service number, I am immediately blocked because of the outage. I do not see any Xfinity techs in the area. How do I know the status an
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billing
I help my mother - 91 with memory and cognitive issues - with managing the business requirements of daily living. In February 2025 the facility she lives in converted cable service in the building through a new master agreement from xfinity to Verizon's Enhanced Community program. Facility managemen
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Billing
No response to outage
I have had an outage for over 15 hours without any texts from Comcast or communication about the status. When I chat with the Xfinity Assistant or call the Customer Service number, I am immediately blocked because of the outage. I do not see any Xfinity techs in the area. How do I know the status an
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Customer Service
user_rbsc0h Hi there! We can help with that. The WiFi password is case-sensitive, so please double-check similar-looking characters such as 0 and O, or 1 and lowercase L, and make sure there are no extra spaces. If the WiFi name
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Gateway password not working
Can’t log into gateway using the password on the label
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