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Cable boxes
I have two cable boxes that keep turning off and on and reconnecting itself
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Customer Service
Gigabit Pro Install
Please let me know who to contact to get Gigabit Pro installed at my home. Thanks
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Your Home Network
@user_a74344 What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise R
Internet
For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.
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I will go ahead and begin troubleshooting this issue for you. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "
Internet
For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.
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Could be is a understatement IAM Way past that. And Yes have done that a few times
Internet
For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.
Question
Hello @user_a74344, I understand how this could become frustrating. Have you tried doing a reset of your modem?
Internet
For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.
Question
Internet
For the past month my Internet has dropped several times a day. Today alone it has dropped 17 times. This has gotten beyond Old.
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Your Home Network
Credit limit mobile
I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise
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Plan
Great, IO am very glad to hear you were able to get that handled. I do hope you have a great rest of your day.
Xfinity Support / Cancel Service
Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.
Question
I was able to contact the support line and he got us covered as farcas canceling our service. Thank you for the speedy response!
Xfinity Support / Cancel Service
Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.
Question
Thank you for reaching out to our team. Though we hate to lose you as a customer, I will be happy to assist you with that request. Can you send me a direct message with the full name and complete address for your service? To send a direct message [p
Xfinity Support / Cancel Service
Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support / Cancel Service
Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.
Question
Xfinity Support / Cancel Service
Name: [Edit: Personal Information] Address: [Edit: Personal Information] We need to cancel our service effective immediately, thank you.
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Customer Service
Did you get your replacement phone yet?
Empty iPhone Box Delivered / Unacceptable Customer Burden
On August 27, 2025, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through hours of automated systems before finally reach
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The same thing happened here. FedEx delivered empty box of iph and didn’t even ask for the receipt signature but in FedEx app said I signed it . Now xfinity is asking for police report. Just gave three business days to reply to them. This is very ver
Empty iPhone Box Delivered / Unacceptable Customer Burden
On August 27, 2025, I received a FedEx delivery from Xfinity for my new iPhone. The outer box contained the iPhone box—but it was without the plastic wrap, sealed and completely empty. No phone was inside. When I contacted Xfinity, I was passed through hours of automated systems before finally reach
Question
@XfinityJamesC Hi I had this same issue, can I send you a message some how so you can help me?
Can't get return label sent to correct email address
I upgraded my phone at an XFinity store last week. I needed some data off my old phone, so I took it home. I was supposed to get a return label by email. I never got one. I spent 4 hours Sunday explaining this to 5 different people multiple times. They sent the original return label to my comcast em
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@MikeinCali Please also post the upstream power level values.
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
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Hello @user_d1lp3i Sorry to hear about the issues with the cable boxes. Are you receiving any error messages before they shut off? How long have you had these boxes for?
XfinityMatthew
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Cable boxes
I have two cable boxes that keep turning off and on and reconnecting itself
Question