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Hello - we've contacted them multiple times to no avail (as mentioned in the post above).
Legitimate business website incorrectly blocked by Xfinity Advanced Security — drinknectar.co
Hello, I'm the owner of Nectar (https://drinknectar.co), a consumer beverage brand. Our website is being incorrectly blocked by Xfinity xFi Advanced Security. Xfinity customers attempting to visit our site are unable to reach it — most report a browser security/certificate error ("Your connection is
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We had our Xfinity internet plan cancelled which also included streaming services like Peacock but that is it. How do I send a direct message?
Xfinity NOW StreamSaver cannot activate Peacock Premium
I have tried countless times to navigate to my subscriptions which I paid for under NOW StreamSaver. I have already activated my Netflix with Ads but Peacock Premium I haven't received an email yet. When I try to check on my ‘MANAGE SUBSCRIPTIONS’ nothing pops up and also redirects me to a page that
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user_zje7ot we may need to take a closer look at your account in a direct message. Do you have other Peacock accounts to unlink or other Peacock accounts that use the same email address?
Xfinity NOW StreamSaver cannot activate Peacock Premium
I have tried countless times to navigate to my subscriptions which I paid for under NOW StreamSaver. I have already activated my Netflix with Ads but Peacock Premium I haven't received an email yet. When I try to check on my ‘MANAGE SUBSCRIPTIONS’ nothing pops up and also redirects me to a page that
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@user_vwjn04 Thank you for reaching out. We’re sorry to hear you’re experiencing coverage issues. This helpful link shows Xfinity Mobile coverage areas: https://www.xfinity.com/learn/mobile/network-coverage To help keep you connected th
Horrible cell service in my home
I have Xfinity mobile cell service and I can't make or receive calls in my own home. If I go outside I get some reception but it's poor and calls get dropped frequently
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Hi user_1hfpcp! We appreciate you taking the time to reach out on our Xfinity Forum. I am sorry to hear that Xfinity customers are reporting that they are unable to reach your website. I certainly know the importance of getting this all figured out.
Legitimate business website incorrectly blocked by Xfinity Advanced Security — drinknectar.co
Hello, I'm the owner of Nectar (https://drinknectar.co), a consumer beverage brand. Our website is being incorrectly blocked by Xfinity xFi Advanced Security. Xfinity customers attempting to visit our site are unable to reach it — most report a browser security/certificate error ("Your connection is
Question
I have both NOW Internet and the NOW StreamSaver bundle
Xfinity NOW StreamSaver cannot activate Peacock Premium
I have tried countless times to navigate to my subscriptions which I paid for under NOW StreamSaver. I have already activated my Netflix with Ads but Peacock Premium I haven't received an email yet. When I try to check on my ‘MANAGE SUBSCRIPTIONS’ nothing pops up and also redirects me to a page that
Question
Horrible cell service in my home
I have Xfinity mobile cell service and I can't make or receive calls in my own home. If I go outside I get some reception but it's poor and calls get dropped frequently
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Customer Service
Good morning @user_sthvhl, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having getting services established at your new home, but you have come to the right p
New resident needs Serviceability Ticket to clear address block (Night shift worker)
Hello, I am a new resident trying to set up internet service at my new address, but there is an active collections block on the location from a previous tenant. I work night shifts and am unable to visit an Xfinity Store or call customer service during normal business hours. I have my valid Permanen
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Ghostjr2012 We would be happy to take a look and see if we have anything sooner for you. Please send your full name and complete address to us via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messagi
I need an earlier appointment.
I have an appt for Sunday as we weren't planning to move in so soon. Due to unforseen circumstances we made our move earlier and im trying to see if there is a waitlist you can be put on for a earlier appt
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Well, found that it's happening on more than one channel, though NBC is certainly the most prone. But still no issues with streaming services.
One channel keeps freezing with new cable box
Finally swapped out our old, large HD cable box for the smaller, newer 4K XG1v4 box about two weeks ago. Recently noticed that one particular channel (local NBC station) keeps freezing and/or loses audio for 30 seconds-1 minute stretches. Haven't seen it happen on any other channels or streaming app
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Hey there, @user_6muaz7! Thank you for posting your billing concerns with Xfinity Mobile. Let's take a closer look and see what we can do to help! Could you please send our team a direct message to continue? How to send us a direct message: Click
Baited and switched
I switched to Xfinity Mobile for the 0$ month first year and now they are charging me $40/month!y so [Edited: "Language"]
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@user_c5yyq0 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Can't Sign into Email [Edited]
can't sign into my email [Title Edited: "Personal Information"]
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Hello @user_wmyb47 this is a personal choice but since you are paying for Xfinity internet at her apartment she will already have access to the Xfinity Stream App. A Xfinity TV subscription is not required to use the Xfinity Stream app or portal
can i share my xfinity stream password with my kid in college
I have a daughter who is in college about 2 hours from our home. She doesn't watch television much but I would like to give her the option to be able to watch it. to relax. Am i able to share my Xfinity stream password with her? We currently are paying for Xfinity internet at her apartment. I dont t
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@user_qf4v5c Thank you for reaching out. We apologize for any inconvenience you experienced while trying to reach a live agent during the service interruption. I’ll be happy to assist with any concerns you have regarding your residential acco
AI agent hangs up call continuously without helping
I've tried calling for customer service multiple times for questions on my account, but because there's an outage in my area it refuses to allow me to talk with customer service until it's restored, which I've had outages for 3 days now. Is there someone that could either call me or provide a custom
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user_fbh4yc Since this was your first public post, you will most likely need to log out and log back in. The direct message feature is not activated until you had made that first public post, which I suspect is the reason it is not showing up just ye
Wrongfully sent to collections
I have just received notice of derogatory marks from credit bureau on behalf of Comcast. I cancelled my service in May and never received any other bills. Final bill was on autopay and paid. Would like help explaining why this happened and for it to be fixed.
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Good morning @user_v3gpdn, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. Congratulations on the new home, that is very exciting, and you have come to the right place for assistance. Could you ple
New construction home connection
I am having a new house constructed and I want to have it connected to the Xfinity network. I have called the 1800XFINITY phone number multiple times and have been told tickets have been created for me, I should expect a call back, etc and nothing has come of it for two weeks. I need to have someone
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@user_524d04 if you get an answer I would appreciate it if YOU would let me know. This is terrible for me. All of my faxes are being diverted! The interesting part is that it does not happen every time. Ironically when I call my own number to check
Home Voicemail
Voicemail is hijacking all my calls not letting it go to my answering machine. App says I do not have option to change it; cannot change number of rings. How do I turn off voicemail
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@user_6srkow Thank you for working with us to address your upload speeds. I am happy we were able to get that increased for you. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your conv
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Netgear CM3000 stuck at ~40 Mbps
My Xfinity Broadband Label confirms 117 Mbps typical upload for my Gigabit tier. I have a Netgear CM3000 (approved for Next-Gen speeds). My modem diagnostics show the Upstream OFDMA channel IS locked (Channel 1, 47.3 dBmV), which I think means mid-split is active. However, my upload speed is stuck a
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