Xfinity Community Forum

user_c3yr9o our team can help by reviewing plans and service options with you. Please send us a direct message so we can take a closer look at your account. You can use the Direct Messaging icon at the top of the page to send your name and service ad

XfinityJosephA

commented

10 minutes ago

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Massive price jump

My contract ended and my bill jumped to over 60% the moment my contract ended. I'd like to see what current promotions or 5-year rate locks are available for my account before looking at local competitors, but happy to go elsewhere as always too.. any advice?

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@HT210-fma Hmm, that is odd. Can you try opening an incognito browser, log into the Forums there and then try to send us a DM?

XfinityBillie

replied

17 minutes ago

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HF

Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)

I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s

Question

user_kq0s3h Hi there! What kind of issues are you running into while trying to log in?

XfinityJorge

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22 minutes ago

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I want to see my bill

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I agree with you. I signed up for 5 yr guarantee in May 2025. After 1 yr, my bill increased. The agent said I had a 1 year promotional discount. LIE I signed up for the 5 yr and even convinced others to sign up for it a

user_q00k6g

commented

22 minutes ago

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5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

Question

Good morning, @user_kinim0 thank you for taking time to follow up, and appreciate the update that you attempted the steps outlined. With the username and password still not being recognized, I'd definitely like to continue investigating and had a few

XfinityJustinC

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23 minutes ago

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Router change password

I need to change the username and password for my home router. I need assistance. I know i have to go into the app Wifi-View Equipment -Advanced settings - Gateway Tool Admin - Allow access Then I have to go on my browser to hrrp://10.0.0.1 and place in username and password. I am on my phone and i

Question

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I agree with original poster. 5 yr guarantee was a bait and switch. My price increased after 1 yr. I will be filing complaints everywhere I can.

user_q00k6g

commented

28 minutes ago

to the conversation:

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U

5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

Question

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This is why it's usually best to not sign any contracts. But on the Dual Sim Front. It does have dual sim so you can't get them there. If the sales person said you can have two Xfinity numbers on the same phone in writing then you can tr

user_vntqbp

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30 minutes ago

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Dual eSIM with two xfinity mobile numbers on Phone

Over the past year and a half I had an iphone 16 Pro and had it setup with Dual eSIM. Both phone numbers were xfinity mobile numbers/plans, one personal and one business. I recently purchased a Google Pixel 10 Pro Fold and was trying to transfer the two numbers over when I ran into the issue of not

Question

HF

yes, I am unable to start any conversation.

HT210-fma

replied

31 minutes ago

to the conversation:

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HF

Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)

I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s

Question

U

why can't I just login????

user_kq0s3h

commented

31 minutes ago

to the conversation:

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1

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I want to see my bill

Question

@HT210-fma Just to clarify, you are unable to click the start a new conversation button shown in the screenshot?

XfinityBillie

replied

32 minutes ago

to the conversation:

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HF

Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)

I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s

Question

HF

@XfinityEricB It is not highlighting to start a new conversation

HT210-fma

replied

33 minutes ago

to the conversation:

0

HF

Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)

I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s

Question

U

changing my network

I signed into NOW and when I did my home network was deleted. How do I get it back?

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Xfinity App

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Massive price jump

My contract ended and my bill jumped to over 60% the moment my contract ended. I'd like to see what current promotions or 5-year rate locks are available for my account before looking at local competitors, but happy to go elsewhere as always too.. any advice?

Question

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Customer Service

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Good morning @user_e6iob4, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the RCS on your phone. Are you having this issue when you are trying to me

XfinityJeff

commented

38 minutes ago

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RCS connecting

Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist Thanks

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Good Morning, @user_9e8h4t! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Gu

XfinityAdrienne

commented

38 minutes ago

to the conversation:

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Soft Disconnect after promised extension

I lost my job back in April and got an extension on my bill. I paid it off. I just started my new job this week and I don't get paid until the weekend. I reached out on Monday and was told by an agent I spoke to, that she would give me an extension until June 11th because she understood how hard it

Question

Hello user_ikh8xc! Thanks for reaching out to us here on our Xfinity Forums for help with receiving the statement in your name. With paperless everything it has become rather difficult to obtain a physical proof of address. I'm sorry that the system

XfinityPaula

commented

38 minutes ago

to the conversation:

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Name added to account

Hey, I have moved to a new place and my the WiFi is on my friends name and my name was added to the account. I would like to use it as an adress proof but I don’t see my name in the billing. What do I need to do to have my name in the bill so that I can use this as an adress proof?

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U

I did each step as instructed I reset the router Opened app allowing access to the tool then I went on the website and placed in the admin/password and no good.

user_kinim0

commented

38 minutes ago

to the conversation:

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1

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Router change password

I need to change the username and password for my home router. I need assistance. I know i have to go into the app Wifi-View Equipment -Advanced settings - Gateway Tool Admin - Allow access Then I have to go on my browser to hrrp://10.0.0.1 and place in username and password. I am on my phone and i

Question

D

Access now streamsaver

I just signed up for an internet plan that includes Peacock, HBO, Netflix and Now streamsaver. I can sign for the first 3 streamers but can't figure out how to access Now.

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Xfinity Stream Website

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user_sxj78k Appreciate the heads-up on the status. If you recently switched to Xfinity Mobile, your RCS profile might be tied to your old carrier. Unregister & Re-Register RCS. Turn off RCS in your messaging app's settings. Use Google's offici

XfinityTommy

replied

45 minutes ago

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RCS messaging

I need RCS messaging activated on my iPhone. The system has been trying to activate for three days now. Ready to cancel Xfinity if this issue can not be corrected ASAP.

Question

Have you tried logging in to Xfinity Mobile billing with your Xfinity user id/password? Here is a link; https://www.xfinity.com/mobile/my-account/billing

DreamSayerZ

commented

45 minutes ago

to the conversation:

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PDF of final bill from April 2025 in collections

My Xfinity Mobile account was closed and sent to collections, and front-line support says they cannot access my final PDF billing statement. I need a corporate forum moderator to private message me, retrieve my final bill, and email it to me as a PDF so I can resolve a carrier dispute. My device was

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