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Thank you for reaching out here. There are options to make that account change with us here or through the Xfinity app.
Cancel Internet Service
Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!
Question
Concern moved here to the Home Networking help section.
Help with the internet for a new tv
I have a new samsung tv and it wont connect to the internet
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
refund
refund on movie The Mummy I ordered for .699 on Friday night. The Comcast kept going out 20 times and we missed those parts of the movie.
Question
I definitely understand the importance of getting this resolved. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat message with your full name and c
Cable utility box in yard
The cable utility box in my yard is old and broken, it is easily accessible if lifted off, can this be fixed as to avoid and damage or injury from kids/adults touching it
Question
Thanks for your comment, user_99w2zo. And for sharing your experience. I can certainly understand how frustrating it would be to cancel service, return equipment, and then find out the account wasn't fully disconnected. We never want our customers to
Unable to cancel my service despite multiple attempts to cancel
I am extremely frustrated and this needs to be resolved immediately. I called and canceled my Xfinity service on 6/29/26, and the representative I spoke with CONFIRMED the cancellation at that time. I had no service after that date. Despite this, I have now been billed for two months of service I di
Question
Can I cancel my service online?
Cancel Internet Service
Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!
Question
No, my service is fine, but if someone wants to they open the box easily and mess with the cables
Cable utility box in yard
The cable utility box in my yard is old and broken, it is easily accessible if lifted off, can this be fixed as to avoid and damage or injury from kids/adults touching it
Question
New apartment listed as business address
Hi, I'm moving only 5 minutes from where I currently live. I'm an Xfinity customer currently and I think that my new address is also within Xfinity's zone - I'm in Baltimore City, so most areas have Xfinity accessible. However, my new apartment isn't listed in Xfinity coverage when I look up the add
Question
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Customer Service
Hello user_m7xjw7 👋 I appreciate you joining us in our forums for help 👍 We can't reach out to you over the phone through this channel, but above all we always want to make sure you're getting the most updated internet services we have along with t
New Modem Update
Hi, I heard that you guys send a notification to send a new updated modem that makes the internet go faster. Would you please call me so we can get that new modem shipped and the old one returned ?
Question
Concern moved here to the Customer Service help section.
Contacting corporate to file a complaint
I have waited EIGHT weeks for the fiber optic line to my newly built home to be fixed! No internet, WiFi or TV. I have visited the Lafayette, IN Xfinity office many times. Keep getting the same answer that the repair service is contracted out with NO WAY to find out when my service will be fixed! I
Question
Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”
peakcock premium
trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"
Question
yes, just yesterday.
peakcock premium
trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"
Question
Hi there @user_h719ew Thank you so much for reaching out on our Xfinity Community Forum about issues with peacock premium. I'll be happy to assist. Can you confirm if you recently added your internet package?
peakcock premium
trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"
Question
Concern moved here to the Customer Service help section.
EG
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Live agent
tech suppose to be here. Please live person
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