Xfinity Community Forum

While I'm glad it worked, I'm also sorry for the frustration. Did you have any other questions or concerns? If we can be of further assistance, we are here for you.

XfinityJeffB

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25 seconds ago

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Migration to Yahoo is a disaster!

All of my folders disappeared and now my yahoo email is ending up in my comcast folder in my Mailbird app. I have lost data I did not want to lose and was supposed to have been migrated! It is bad enough you are forced to read tiny print on a stupid phone as they do not maintain a web portal for the

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That worked. Now I just have to redo almost 100 sort filters. Thank you Comcast/Xfinity for outsourcing their email. (NOTE DRIPPING SARCASIM) Thanks Richard.

dehohman

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3 minutes ago

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Migration to Yahoo is a disaster!

All of my folders disappeared and now my yahoo email is ending up in my comcast folder in my Mailbird app. I have lost data I did not want to lose and was supposed to have been migrated! It is bad enough you are forced to read tiny print on a stupid phone as they do not maintain a web portal for the

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I definitely know where you're coming from, and believe me we wish the weather wouldn't be as impactful as it can be in situations like this either. Our local teams do as much as they can to get everything back online as soon as they can, but sometim

XfinitySeth

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4 minutes ago

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Outage--this is ridiculous!

Why is it that my internet keeps going out every week in my area? Like, I work online and I can't keep losing service! It is affecting my job! Why can't service be kept up and running? I don't want to have to register a complaint, but I will.

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tvapp 00148

App not working. Reinstalled twice. Reset router and tv. Not working

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Xfinity Stream Website

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Of course there isn’t anyone by phone who can help. I just did what you said, and it in fact does not let me create a message to xfinitysupport it says “no conversation to be shown” and doesn’t prompt for a new message.

user_e1ejvv

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6 minutes ago

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Charging my card for 6 months now after I ended Service [Edited]

Xfinity has been charging my card for 6 months now after I ended Service. In August I called In October when I first Noticed the charges and they assured me it would not continue fast forward to January same thing even took my bank card off fine now they are drafting payments from my checking accoun

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Channel lineup.

When will it be announce about the channel for Detroit sports net? What package will it be included in?

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Channels and Programming

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Thank you for the information Chase. We will need to get into your account to start a deeper trouble shoot and/or send a tech to run a check on your area. Not necessarily your home network, but the immediate area/node.

XfinityJeffB

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8 minutes ago

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Jitter problems

For about the last month, I've had a consistent jitter and packet loss. Most of the time doubling my average latency and losing about 2% of packets. Different servers, different services, but the same problem. All automated troubleshooting from xfinity came back with "healthy connection" and I'm con

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Repeated connection drops; millions of uncorrectable errors, out-of-spec power

I've been experiencing repeated internet drops the past few days and have been monitoring my modem's signal logs. Modem: Netgear CAX30 Setup: Single coax line direct from wall to modem, no splitter Most recent signal snapshot (restarted modem ~3 hrs prior): I've already verified my coax connection a

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Your Home Network

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Good afternoon @user_xcfkjm, and thank you for reaching out on our Community Forums to report the damaged that was caused to your underground pipes. We can get a ticket submitted to have this investigated further. To get started, can you please send

XfinityAlyssaA

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11 minutes ago

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Property Damage

Xfinity contracted some technicians to do fiber optics upgrade in my neighborhood. They came with heavy equipment in front of my building causing a sink hole that caused damage to my underground pipes

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UNABLE TO ACCESS CONTENT ON XFINITY STREAM WITH NOWTV XUMO BOXES

Worked for a little bit today when I turned it on a couple hours ago but now none of them are working. I can access the XFINITY STREAM APP but every time I select a channel it just stay stuck loading until I get a black screen saying: "This Video Cannot Be Played We've run into a problem while strea

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Xfinity Stream Website

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You shouldn't have any problems. I assume some of the commenters actually solved their issues or they would have come back for additional help. This has been working for me in bridge mode for the last 6 months. I've been using the bottom 10G port a

cosmisimo

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16 minutes ago

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XB10 in Bridge Mode with an Asus RT-BE96U Router

Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m

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Property Damage

Xfinity contracted some technicians to do fiber optics upgrade in my neighborhood. They came with heavy equipment in front of my building causing a sink hole that caused damage to my underground pipes

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Customer Service

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I do understand the frustration for your issue. The escalations team that looked into that and contacted you did advise that the promotion was not a valid deal and your device was not eligible for that amount. If you need assistance with any other ac

XfinityJohnG

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17 minutes ago

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Requesting Exception: Honors S26 Ultra Pre-Order Trade-In ($1,100) due to Medical Emergency

I am a long-time Xfinity Internet customer attempting to port two lines from Google Fi and Boost Mobile. On March 10th (the last day of the S26 pre-order), I had two Samsung Galaxy S26 Ultras in my cart with the $1,100 trade-in credit applied to my two Galaxy A12s. I was unable to finalize the purch

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nope star gives me find a channel, filter preferences and search

user_v5s2jv

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18 minutes ago

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Roku tv trying to ad favorite channel instructions online no help

I can watch record but cannot set favorite stations

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Thank you for your reply. Yes, I have the app and use the outage map. My complaint is that this is happening every single week. Like, I understand upgrades and enhancements, but every week? Not to mention that it took over 13 hours for service to be

user_yg8huk

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18 minutes ago

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Outage--this is ridiculous!

Why is it that my internet keeps going out every week in my area? Like, I work online and I can't keep losing service! It is affecting my job! Why can't service be kept up and running? I don't want to have to register a complaint, but I will.

Question

Hello, @user_198673! Thanks for reaching out about getting your emails in the Xfinity app. Are you able to view them at our email website using a browser? Here is the link, https://www.xfinity.com/email. Do you have 2 factor authentication turned on?

XfinityRay

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28 minutes ago

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I have problems accessing my emails from the xfinity app

I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?

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The message was sent as directed on March 17, 2026.

firefox33

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32 minutes ago

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Error TVAPP-00331

Using Roku stick can’t replay last 3 recorded NASCAR races. This is a new issue, have been recording these races for years with these tvs and Roku sticks. I have 3 tv’s with Roku sticks and same problem on all 3. I have a non Roku tv which will play back with no problem. I have powered off Roku stic

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To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in

XfinitySeth

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32 minutes ago

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Being charged for an iPhone 16 pro max

Dear Xfinity I was encouraged to upgrade from a 16 Pro Max to an iPhone 17 Pro Max, despite the 16 being only four months old. Because I was having difficulty switching the phones over I brought the iPhone 16 Pro Max into the Xfinity store in Petaluma California. It was received there and a record m

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Error TVAPP-00148 LG Smart TV

That’s the problem. Getting kind of tired of constant nonsense

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Guidelines

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Anyone have an update if XB10 has bridge mode option to toggle on/off? Getting XB10 soon and would like to toggle to bridge mode for modem only functionality and use my own Ubiquiti router.

Gam5

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36 minutes ago

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XB10 in Bridge Mode with an Asus RT-BE96U Router

Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m

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