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Need help with equipment return and bill credit from overseas
Hello, I recently received an email from Complete Recovery Corporation with the address returns at completerecoverycorp dot com on behalf of Xfinity. The message says that I need to return Xfinity cable equipment with the serial number XI11WN9230900DE3AICO and lists two Xfinity Store locations in Po
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Billing
Xfinity Internet Issues
Today my internet began to act up. I have the 2.1gbps plan. My wifi speeds on my phone are around 270mbps down and 250mbps up which is "okay" but shows some high ping. Ethernet is where it gets weird. Speed to gateway bounces from 6mbps to 0mbps (not sure how the wifi is surviving if the gateway its
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Your Home Network
My Mobile Wasn't Transferred with my Internet
Went to an Xfinity store and asked to have all my services transferred to a new address. However, my mobile didn't come with it. I lost all my mobile data, billing access, and everything. Had dozens of calls with many different teams, billing, transfers and so on. They always tell me that they fixed
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Plan
thank you for replying sorry for the late reply, I am connected directly to the lanport of my xb7 I have disabled my firewall both in the router as well as windows firewall Aswell as antivirus. Its been happening randomly at anytime of the day i have
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *
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Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
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Devices
Let me say I went through this a year ago and was hoping Xfinity figured it out by now. Nope This feature did NOT work then and likely does not work now. It is frustrating their support is so ignorant. Here is the deal. You can set up a fami
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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Hi @XfinityMarshante I believe it was redeemed in early in November.
Wicked For Good free tickets code no longer valid
I was able to claim a code for two free tickets to Wicked For Good, but the code is showing as no longer valid when trying to use it. Can I get help with this?
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Demoted from gold to silver
I’ve been with Xfinity for a really long time and I recently moved places but I realized I been demoted from gold to silver, an I was finally planning on using my gold deals, how do I get it back!??
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Customer Service
@XfinityJustinM I did just exactly as instructed, I will be waiting for a response. Thank you
Peacock
I cant activate my peacock account. I've tried contacting finity Chat, phone support and have even gone to a physical place and they tell me it's Peacock that needs to help me, so i tried asking them for help and they tell me that only Xfinity can help. I will file a complaint to the FCC and hopeful
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user_nzu6rv, I understand your frustrations, let me take a look for you. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist
Daily outages
Why have we been having daily outages in our area (NW Philadelphia) every day multiple times a day for over the past week due to "network damage"? My wife works from home and this is very disruptive.
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Hello @user_zyu78m. We do not want you to have a bad experience. I would love to assist you with your account! Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Su
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Hi @User_J9k, we have been seeing some issues with peacock recently. Our engineers have been working hard at getting things resolved, but third-party issues can be quite complicated. Your activation issues may be completely independent of these issue
Peacock
I cant activate my peacock account. I've tried contacting finity Chat, phone support and have even gone to a physical place and they tell me it's Peacock that needs to help me, so i tried asking them for help and they tell me that only Xfinity can help. I will file a complaint to the FCC and hopeful
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ReKLiS thank you so much for stopping in for help with your connection disconnecting from this server. It would be frustrating to get booted when in the middle of a game, so thank you for reaching out so we can help get this corrected for you. There
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *
Question
Im in a chat right now, dude is trying super hard to push me into the deal after I said no three times. I'm at the point where I'm about to start trolling.
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
Question
user_wu06q4 Thank you for confirming! That rules out an area wide issue. How long have you been experiencing these slower speeds? Also have you tried any of the recommended troubleshooting steps from the Xfinity Support website found here?
Experiencing terrible speeds for my gig speed plan
Hey, I am seeing below 10Mbps speeds on my 1100Mbps plan. On my phone it does not even reach 1Mbps, and this according to xfinity's own speed test website. I am in a community plan where everyone gets the same plan. I am using wifi on my Mac, 2 years old, there is no issue with the modem.
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Yes, we receive a notification each time, but that's not the point. The problem is that this is at least the third time it's gone down today alone. Why is this happening every day?
Daily outages
Why have we been having daily outages in our area (NW Philadelphia) every day multiple times a day for over the past week due to "network damage"? My wife works from home and this is very disruptive.
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Peacock
I cant activate my peacock account. I've tried contacting finity Chat, phone support and have even gone to a physical place and they tell me it's Peacock that needs to help me, so i tried asking them for help and they tell me that only Xfinity can help. I will file a complaint to the FCC and hopeful
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Customer Service
@user_z3qhkn You may need to call in to see if a representative can add that for you since we are unable to do that on our end.
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
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Good news. I got a badge for posting here. Bad news, still don’t have working internet.
This is terrible
After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.
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Hello @ZepOrbit. Thank you for reaching out on our community forum! When you moved did you transfer your services from your old address or did you create a new account for the new address?
XfinityAbby
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Demoted from gold to silver
I’ve been with Xfinity for a really long time and I recently moved places but I realized I been demoted from gold to silver, an I was finally planning on using my gold deals, how do I get it back!??
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