Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (487.8K)
Free phone line promotion question
Can you recieve this said Free phone line for 1year, if you are signed up with the "Internet Essentials" plan? Thanx in advance. D
Question
•
Plan
@XfinityRay Thank you for the reply. I tried following the steps indicated but unfortunately am not able to see where I can compose a direct message. When I click the compose icon it asks for a name and when I try entering customer service, numerou
Multiple requests to remove MLB Package
I have contacted customer service twice requesting that the mlb package be removed from the account and that the charges be removed as well. I do not wish to participate in the auto enrollment and have not subscribed to this package in years. Please confirm that fees and termination related to the m
Question
Gigabit plan label shows 117 Mbps upload, but CM3000 has no upstream OFDMA lock and only gets ~41 Mbps
Hi, I’m trying to understand whether my Gigabit service is correctly provisioned for enhanced upload speeds. My Xfinity broadband facts label for my 1000 Mbps plan shows: Typical download speed: 1170 Mbps Typical upload speed: 117 Mbps Typical latency: 14 ms I recently upgraded from a Motorola MB860
Question
•
Your Home Network
Direct message
How do I access direct messaging with customer service? I tried following steps given by @xfinityray but am not seeing where to initiate the message.
Question
•
Customer Service
dispute technician charge
I am disputing a $100 technician fee added to my account. My self-installation failed because there was no viable Xfinity line running into the house. The technician had to perform external configuration, which included removing an old AT&T line and running a brand-new Xfinity drop cable to establis
Question
•
Billing
@XfinityBenjaminM the reward is not in the redeemed reward section of the account. We leave on July 1st. Kind of freaking out a bit.
Xfinity universal tickets.
Me and another family member had redeemed the 2 free universal tickets and there is no place to find the associated info. Can someone please help us as we had a trip planned. Thank you.
Question
Cancelled my service last month, still being charged.
I cancelled my service last month around May 25th, but I was charged for the full price of June, and am now being charged for July as well?? I got on the phone with your customer service and went through the process of cancelling. My cancellation confirmation number was 1002295015772074. Please rect
Question
•
Billing
There would be absolutely no reason why I would want my Xfinity Mail to go to Yahoo (I don't ever use Yahoo). If I did inadvertently hit some prompt, the language must have been ambiguous with double-speak, but I honestly don't think I hit such a pr
why is mail now under YAHOO
This was a stupid move. Why was it done? It's stupid to have to sign in to two different places to get mail from one place. If I wanted Yahoo mail, I would have it. Not cool forcing it down your customers' throats.
Question
hello, i just signed up for new internet, was told $50/month and added my auto pay and bank account and it is still appearing as $60 on my bill. Why is this happening, I really need it to be fxed
Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.
I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.
Question
Thank you! I have sent a follow-up DM.
Account billing after cancellation
Hello, I have two cancelled Xfinity service accounts. When I log in on the app, it shows me that I have a -$25.00 account balance on one of the accounts. However, when I go to pay the bill, it shows that my balance is actually $0.00. How do I know which number is correct?
Question
Apple TV- A year since, no progress
Wasted 30 min of my time before finally finding this link below. The poor explanation regarding use of Xfinity stream on Apple TV remains unchanged since someone brought it to your attention over a year ago. It still makes no sense to stream on other devices and is still difficult to find answers to
Question
•
Xfinity Stream App
Hey @user_uztukj, Thank you for visiting our official Xfinity Forums Community support page. Could you please provide more detail on what action needs to take place? Is there a hanging cable from the pole to the house that needs to be removed? Are yo
Remove cables
Hello! I have cables at my house that need to be removed. I called the Xfinity 800 number and was told there would be a cost to have a tech do this. The city says it is in fact your responsibility to maintain the cables and I should not have a cost. I canceled my Internet and mobile with you today d
Question
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
Question
•
X1
Remove cables
Hello! I have cables at my house that need to be removed. I called the Xfinity 800 number and was told there would be a cost to have a tech do this. The city says it is in fact your responsibility to maintain the cables and I should not have a cost. I canceled my Internet and mobile with you today d
Question
•
Customer Service
PORT OUT PIN REFUSAL
I was. Refused my port out pin by Xfinity customer service on the phone due to outstanding balance! Isn’t this illegal? I would like to receive my port out pin
Question
•
Plan
@user_ppsqjr Thanks for reaching out to us about porting your number. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Are you getting an error message?
XfinityCarolyn
commented
3 hours ago
to the conversation:
0
0
Stuck service order. over 15 hours on phone with support.
Trying to port Xfinity Voice landline to Xfinity Mobile. Stuck in backend provisioning limbo for 19 days.
Question