Xfinity Community Forum

U

Hi, Thank you for your reply. When I first signed up for the internet 1100Mbps plan, I was informed that the price would be $60 per month for the first 12 months and $70 per month for months 13–24. However, I have been paying about $70 per month so

user_2zkruv

replied

9 minutes ago

to the conversation:

0

U

Loyalty discount?

I got an email from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 7, 2026. However, to thank you for being an Xfinity customer, we'll be app

Question

U

Changed internet plan, now have 2 accounts

I just changed my internet plan and it looks like I have two accounts now connected to my Xfinity ID. I don't want to get double billed and want this to get resolved.

Question

•

Customer Service

2

0

Hello @user_2zkruv, thank you for taking the time to post on our community forum, If you sign in to your Xfinity app or Xfinity online account and look under billing you should be able to see your future bill. Let me know if you need assistance locat

XfinityAbby

commented

1 hour ago

to the conversation:

0

1

U

Loyalty discount?

I got an email from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 7, 2026. However, to thank you for being an Xfinity customer, we'll be app

Question

U

Loyalty discount?

I got an email from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 7, 2026. However, to thank you for being an Xfinity customer, we'll be app

Question

•

Billing

2

1

0

U

Ok so I'm back. I got the new cable, didn't help. Tech was called in and he said line TO MY HOUSE is very old and new one needs to be put in. I now see a $100 fee on my bill. How exactly it it my responsibility to pay to get THE SERVICE upgraded so

user_k2odiz

replied

2 hours ago

to the conversation:

0

U

under 100mb for "gigabyte" service while wired

Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but

Question

You can just inform our team, @user_9rvtys. I'll follow up with you in our current direct message conversation. 👍

XfinityJustinM

commented

2 hours ago

to the conversation:

0

U

Downed Lines

How does someone report downed lines?

Question

U

Downed Lines

How does someone report downed lines?

Question

•

Your Home Network

2

1

0

If you own your own modem it must be capable of supporting DOCX 3.1 High Split speeds with greater than 200 Mbps upload. There are only a few on the market currently and they are in short supply. Netgear CM3000 being one that is available.

Enchantech

commented

2 hours ago

to the conversation:

0

U

Is my modem properly provisioned?

I recently upgraded my internet service from the 1.2 Gig tier to the 2 Gig tier. My account shows 2 Gig / 250 Mbps service. My (customer-owned) modem is locking upstream channels only up to 36 MHz, indicating low-split plant. My upload caps at ~40 Mbps and download caps at ~1.13 Gbps. This indicates

Question

Not sure where you live but are you sure your service plan supports upload speeds above 41Mbps? In my area the top service plan is 1300Mbps down with 35Mbps up and 41Mbps up is achievable.

Enchantech

commented

2 hours ago

to the conversation:

0

B

Netgear CM2050V upload speed issues

I have seen other threads on getting faster upload speeds with the Netgear CM2050V [0] but I seem to be having the same problem with uploads limited to 41Mbps with a newly installed modem. I'll explain and maybe someone from Xfinity can help me? From the modem login page it shows the most recent fir

Question

Thanks again for reaching out @user_b3eb84! It was a pleasure assisting you, if you need anything in the future, don't hesitate to author a new post with any new account concerns or questions. Our team will be more than happy to help! Have a wonderfu

XfinityQuemekia

commented

3 hours ago

to the conversation:

0

Outage Credits

I have received the following message three times this past week. "Your account isn't eligible for a credit at this time. Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience." Why is there a maximum amount of credits? There has not been a maximu

Question

U

I have the exact same issues as user Jcygca, they could look at the posted screenshots. My devices are paused and I have no way to unpause them. The new version of the Xfinity app changed some things. I did not upgrade to this version, it upgraded au

user_mlz3xt

replied

3 hours ago

to the conversation:

0

U

Profiles missing on my Xfinity App

I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?

Question

U

SMTP server

I have a MacBook and an iPhone and neither will let me send an emaiI from my Comcast Email address. I can receive emails just fine. All the SMTP settings seem fine. What else can I do?

Question

•

Email

3

0

U

Modem or equipment for new account

I just opened a Xfimity account and need modem

Question

•

Your Home Network

2

0

Thank you for choosing Xifnity. user_796thm. Our team can help. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if n

XfinityThomasA

commented

3 hours ago

to the conversation:

0

U

Help! Signup for MLB Extra Innings feels almost impossible.

I've spent a couple of hours now and I cannot figure out how to sign up for MLB Extra Innings 2026. Spring training starts tomorrow. It's snowing up here, and watching a spring training game would just bring warmth to my heart. 😔 Is there anyone here who can help me sign up?

Question

Howdy user_bd69fd 👋 Thanks for stopping by our community, and you're in the right place for help! We'd love to help with any computer issues you're having. Do you mind providing some additional details on what exactly you're not able to get access t

XfinitySeth

commented

3 hours ago

to the conversation:

0

U

can't get access on mhy computer

can't get acess on my computer

Question

U

Help! Signup for MLB Extra Innings feels almost impossible.

I've spent a couple of hours now and I cannot figure out how to sign up for MLB Extra Innings 2026. Spring training starts tomorrow. It's snowing up here, and watching a spring training game would just bring warmth to my heart. 😔 Is there anyone here who can help me sign up?

Question

•

Channels and Programming

5

1

0

U

cancel my internet service

I m moving out of my current house and not sure where to yet. I would like to cancel my internet plan, the xfinity assistant redirected me to schedulea call back but it s having problem and not able to schedule one.

Question

•

Your Home Network

4

0

U

File a complaint

I reported a cable hanging low to the ground twice at the first of the week. Tonight after dark an xfinity truck is across the street on the pole with a ladder working and that's not even where the trouble is. So internet went off and the xfinity truck left. Reported the outage and y'all said first

Question

•

Your Home Network

3

0

U

I just did sent a message, the stranged thing is , weve been getting emails from xfinity as confirmation of our order, and that the new starter kit has been shipped and we have to set it up when jt arrived, pls i want our account to be safe. What do

user_ys2yiu

replied

4 hours ago

to the conversation:

0

U

I want to know if we get scammed

I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we nee

Question

Greetings, user_c9d57n! Thanks for posting on our XFINITY Community forum. We always want you to enjoy your streaming service with peace of mind, and we are sorry to hear that this has not been the case as of lately. Not to worry, our team will help

XfinityNatalie

commented

4 hours ago

to the conversation:

0

U

Poor performance at peak hours

For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?

Question