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I’m phone is eligible for an upgrade but when I go through all of the steps of trade-in, selecting a new phone and adding it to cart, it says I have to pay in full for the new phone or pay off my phones (which I already did). It also says I al
Why can’t I upgrade my phone
I’m having difficulty upgrading my phone despite being eligible for an upgrade
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Intermittent Packet Loss, 1000ms+ Latency Spikes, and In-Game Packet Loss
Hello, For the past week I've been experiencing intermittent packet loss and latency spikes on my Xfinity connection. The issue is most noticeable while gaming and using voice chat. In Battlefield 6 I regularly see packet loss spikes of 7-10%, and Discord voice chat will occasionally cut out at the
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Your Home Network
I’m sorry to hear this has been impacting your work. I completely understand how important reliable connectivity is. Please rest assured we are working to get this resolved as quickly as possible. While we don’t have a specific timeframe
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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Hello @user_5x5k95 thank you for reaching out on our community forum. Are you trying to log in to your Xfinity account?
Account number and password
Trying to obtain account number and password for [Edited: "Personal Information"]
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@XfinityDilary I was not able to work this evening for my job. It would be extremely helpful if these issues could be resolved by 7am PT tomorrow morning. I can't afford to be fall behind with work because of ISP issues like this. It's 2026.
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
Question
I’m sorry this issue is still ongoing. I do see that there are currently some reported issues in your area, so we’ll want to wait for those to be resolved before continuing with further troubleshooting. We have a follow-up scheduled for t
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
Question
Packet loss issues have now lasted over 3 hours: [6/14/2026 8:13:47 PM] Reply from 74.6.143.25 [124 ms][6/14/2026 8:13:51 PM] Request timed out.[6/14/2026 8:13:54 PM] Request timed out.[6/14/2026 8:13:57 PM] Request timed ou
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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How do I cancel my HBO Max subscription.
I want to cancel my HBO Max subscription I have through xfinity but it is impossible. When I log into HBO to cancel the subscription it points me to Xfinity and when I log into xfinity it points me to HBO.
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Non-X1 Service
@jknut61 thanks for taking the time to post on our Xfinity Community Forums. Different carriers support different devices, sorry to see that your device is not compatible with Xfinity Mobile. We have some great deals for new devices check out our web
Xfinity BYOD
According the the Xfinity IMEI checker, my phone is not compatible with Xfinity, but according to Verizon's IMEI checker my phone is compatible. My phone is a Moto G Stylus (2022). My phone is unlocked.
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user_1zrfds. It looks like your Hisense TV is using Android/Google, which is why you’re seeing Google-based options. That’s normal. To add another TV to your Xfinity service, you have a couple of options: Option 1: Use the Xfinit
Set up Hisense android tv
How do I set up an addl tv to my Xfinity account? Everything on the tv options refer to Google
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user_la8lck, hello there and thanks for reaching out. I understand wanting to take the advantage of that benefit. Out of couriosity, did it navigate you to https://www.xfinity.com/yoursubscriptions?
Can’t activate Peacock
I received an email saying I have Peacock. I clicked the link and it does not give me the ability to activate Peacock anywhere.
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Thanks for bringing this to our attention @user_9iqn6g! We'll be more than happy to get a ticket submitted. To continue, send our team a direct message with your full name and the service address associated with your account. To send a "Direct Messag
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Damaged tap pedestal
There is a damaged tap pedestal at [Edited: "Personal Information"]. Pedestal is located in the park strip in front of this address. Please assign tech to replace. Thank you!
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