Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (472.2K)
@PhatPhredPhD Please send us a direct message with your full name and the service address and we can check the account and any confirmation numbers you have. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click
Trying to upgrade to 5 year internet plan as an existing customer.
The site offers me the 5 year price and everything appears to complete. At the end it takes me to a confirmation page with a number (latest number is [Edited: "Personal Information"]), but I never receive the promised email. Nothing ever shows up on my account. I tried this a few times, based on sug
Question
@XfinityMatthew Thank you for the quick reply. It is offering me $85 per year for 5 yrs for the 1.2GB internet tier. I am signed in to my account and went to the offers page to see what was available for a 5yr price lock. As I mentioned
Trying to upgrade to 5 year internet plan as an existing customer.
The site offers me the 5 year price and everything appears to complete. At the end it takes me to a confirmation page with a number (latest number is [Edited: "Personal Information"]), but I never receive the promised email. Nothing ever shows up on my account. I tried this a few times, based on sug
Question
My neighbors are having similar issues with frequent internet drops. A comcast technician was out last week making changes to equipment on the street and there are several new lines above ground waiting to be buried. It was right in front of my house
Frequent internet drops and lags
I have lived in my home for 10 years and carried xfinity service over from my previous home. I have never had more issues than I have the last almost 2 years. There is a considerable amount of new home construction in my area that coincides when these issues started. Techs have been out and have fou
Question
Having the same issue. The Disney+ app used to work but comcast did something and broke it. Don't have this issue on any other device, only the comcast boxes. I don't even know why i bother paying for comcast when they can never fix thei
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
@kewpy thank you for the clarification. I recommend giving the uninstall reinstall a try for the Xfinity App. One way to manage the notifications is to go into the Xfinity App: Open the Xfinity app. Select the Account icon at the bottom.
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
Thanks for reaching out to us, as a customer and a homeowner myself I would not be happy if I had an unburied cable line on my property. in most areas we are coming off the winter hold as of April 1st, so our crews that bury the cable l
Cable running through yard, needs to be buried.
I have now had a cable sitting in my lawn for six weeks. I was told four times that Xfinity would be out the next day to bury it. Is anyone ever going to show up to bury this cable?
Question
Cable running through yard, needs to be buried.
I have now had a cable sitting in my lawn for six weeks. I was told four times that Xfinity would be out the next day to bury it. Is anyone ever going to show up to bury this cable?
Question
•
Customer Service
No, this is NOT related to email at all and doesn't come as an email, just a notification on the phone The Xfinity notification (like a X and F symbol) appears at the top of the phone, and I pull down the "curtain" to see it. After I view it, it's g
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
Unauthorized services
Unauthorized services and costs since Oct. Need off my bill.
Question
•
Your Home Network
user_m7ysrh Hi there! Thank you so much for using our Forums and for taking the time to write us. I am happy to work with you if you still need help to make sure you are able to access your account.
Can't Get Password [Edited]
Log in can’t get password [Title edited to remove personal information - email address]
Question
Hi user_zikxya! Thanks for reaching out on our Xfinity Forum and for being a customer with us. Please know my team is always here to help! The free Universal Orlando tickets available through the Xfinity Membership program are for two people. Specifi
Universal Studios
Hello i redeemed my universal ticketsbut i had a question are the tickets for two people or one person?
Question
@XfinityDemitrius no it was not. Nothing was resolved.
COMPLAINT
i want to file a complaint regarding extremely poor customer service that Xfinity provides. The representatives off shore don't understand, they can't explain anything and they continue to transfer you when they don't want to be bother. Loyalty mean s nothing and I want to express my frustration on
Question
@kewpy Correct, the Xfinity App. Are you also getting these notifications through your third party email client Edison? Have you also attempted to remove and reload that email app as well?
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
Return kabel
I received a new router and there was no return label for the old one
Question
•
Customer Service
Meaning uninstall and re-install the Xfinity app?
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
Hello @kewpy and sorry for the inconvenience. Have you circled back to uninstalling and reinstalling the app? When was the last time you power cycled your equipment?
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
Lately Xfinity has been sending me notices (again) nearly every day stating a "New Samsung S25 has joined the network". There was a lull for a while, but now it's picked up again. In fact, one day last week I got the notice, and the phone was actua
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
user_2s14qy, thank you for reaching out to Xfinity Support. We are sorry to see you leave, but we can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click
XfinityAngie
commented
10 minutes ago
to the conversation:
0
0
Service
I want to cancel my service
Question