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Serviceability Request
We just moved to an apartment that was previously occupied by a business. I'm trying to transfer service to a new address, but the system is wrongly classifying the apartment as a business address. Submit an "address correction ticket".
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Customer Service
@user_0ogok5 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are interested in having a coax cable relocated in your living room, are you the home owner? If not, for any technician work that involves
Coax cable installation
Hello- I need to make an appt for a tech to come out and install a coax cable in a different part of my living room than where it is at currently
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@user_9xsp1l Our team can take a look at your recent camera order. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support:Click "Sign In
Cameras.
I never received my cameras and im being charged for it on my bill. UPS doesn’t deliver where I stay.
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Low hanging wires in neighborhood
There are low hanging Comcast wires in my neighborhood. NOT at my address. I have a 5th wheel camper that cannot go under the wires without concern of contacting my solar panels. I have placed multiple service requests as well as contacted my county who has also placed requests. This must be taken c
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Customer Service
Coax cable installation
Hello- I need to make an appt for a tech to come out and install a coax cable in a different part of my living room than where it is at currently
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Customer Service
Hello @user_k52r14 - Thank you so much for reaching back out to us. We appreciate your interest in Xfinity service enhancements!I would like to confirm your account information including your full name and service address.Can you please reach o
Please help determine if FDX is available for us and if we can get the XB10 gateway
Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks
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@user_gtsxtc I definitely understand the frustration if you are receiving spam/phishing emails and are running into an error reporting it. This link will walk you through the full options to report those emails. I believe if you are forwarding the em
Email Spam Problems
Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr
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Greetings, @user_e5f44d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this purchase. You have definitely come to the right place for assistance. Ar
"Americas"
I purchased this on Comcast. But have no idea how to access it. It is not on my menu anywhere.
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Email Spam Problems
Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr
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Customer Service
I have submitted the chat as per your instructions
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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Cameras.
I never received my cameras and im being charged for it on my bill. UPS doesn’t deliver where I stay.
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Customer Service
It is only the Xfinity Mobile/xfinitywifi/XFINITY hotspots outside of the home that don't work. My home internet works perfectly fine, no issues.
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Good Morning, @user_fhv3kj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to access your Internet, is it only the Xfinity Hotspot or is the entire con
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Xfinity voice
I need to cancel Xfinity voice. We haven't used in it over two years. We use our mobile numbers exclusively.
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Home Phone Features
In order to create a post you must have a login, can you please refresh the page and also let me know what you're seeing instead on your end? I am here to help!
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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I don't have the account login information to do the first link. there is no Chat icon on the top right of page.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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@user_zri71j You're able to provide our customer service team feedback on recent experiences and ways we can do better in the future by filling out this form. In our latest interaction with you about a week ago in DMs, you advised us you were done in
File a complaint against Xfinity
Is there a regulatory agency that Xfinity answers to, where I could file a complaint against this terrible company and their scammy business practices? thanks!
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@user_eytfvb Thank you for taking the time to reach out to us here on our Xfinity Forums. We're thrilled to hear that you are going to be bringing us with you in your move! I know how stressful moving can be, and I would love to help you make transfe
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Transfer Services Help Needed
I’m moving to a new apartment and I’m trying to transfer my services. However, Xfinity keeps recognizing my new address as a business location rather than a residential location. How do I fix this?
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