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@XfinityJeniece Are you human or AI? How many times are we going to get this worthless cut and paste reply? No one is asking about mobile. Please keep the conversation focused and offer new information only. Recycled responses like this are insulting
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
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Thanks for sharing your feedback, user_m03kbh. We understand how important it is to have the smart fast-forward through commercials on recordings, and appreciate you bringing this to our attention. We'll be sure to pass your feedback along. Any recom
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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Hey there, @user_44tfea, thanks for providing your feedback regarding the streaming app! With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on
New Streaming App
I’m extremely disappointed in the new app! First of all, there was no notice that it was being changed. Secondly and most importantly it is so very difficult to use- I cannot get the easy overview of what is showing on my favorite channels by the hour and day. It appears I cannot earmark my favorite
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@XfinityVianney This thread originated about the TV App. Let’s keep it focused on that. If you or anyone wise wants to talk about mobile, please start a new thread.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Hey there, @user_a1l137, With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
Question
All of the above. Horrific app now. There are no dates on recordings. Not showing the name of shows on recordings just episode's name. Can't delete after watching .. 10 sec forward is stupid. Can list favorite stations. Can't find scheduled recording
HORRIBLE Xfinity Stream App Update
Quite literally the worst app update they could have done. Can’t see what shows I have recorded (who care about episode names), can use smart resume AND got rid of the 30 second fast forward function. Also just one of the most unappealing UI interfaces I have seen. Fingers crossed they get rid of wh
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This is not a welcome change but anybody!
New streaming app
Subject: Love Xfinity, but this new app is awful I’ve been a loyal Xfinity TV and internet customer for years. The Stream app update removed features I use every day: • No scheduled recordings list • No favorites in the guide, so I have to scroll through every channel • Recordings show the episode n
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If other people find their way here in the future - if you want to turn on COAM and use your own router with an Xfinity EPON ONU, without having to have an unbridgeable XER10 or XB7-T in the middle causing Double NAT issues, open a support ticket her
Request for assistance in setting up COAM for my account.
I'm going to make this as short as possible, but after finding out that Xfinity is now allowing customers with ONUs to use their own routers instead of being stuck with double NAT behind an XER10, I contacted support to get this set up on my account. Due to an entirely unrelated backend problem with
Question
user_8dd4n4 OK, we are here to help if you need us. Is there anthing else we can assist you with?
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
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Hey there user_egdcfh 👋 We know features missing from the Xfinity Stream app isn't ideal, but rest assured our team is aware of the feedback and actively working on a solution. Please look forward to future updates.
New Xfinity stream app
New app is bad. If changes do not happen with in a week I will be cancelling my subscription
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Escalation Request: Missing Retention Credit & Call Recording Audit (10/21)
Hello Xfinity Executive Support Team,I am writing to request a billing review and a call recording audit regarding an unfulfilled retention offer on my account. On October 21, 2026, at 3:13 PM [PacificTime ], I spoke with a retention representative for approximately 39 minutes. During this call, the
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Billing
user_khtrrs we know the changes and updates have been frustrating for some, and we are aware there is a known issue with access to "favorites," which we are working on now. The option may still be available on mobile devices, but we'll keep ever
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
@user_d0dxag thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help, do you have an XR11 or XR100 model remote? You can check by removing the battery cover on the remote control.
Remote won't work
We received 2 upgraded boxes XiOne SC and the remote paired with our older Samsung TV. It will not pair with the new Samsung S90H tv. I have tried all of the codes with no luck and the store gave me a replacement remote and that did not work as well.
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We looked and they do. It's also $59/mo for the first two months and $83/mo after that. Cheaper and better service.
Favorite channels
I had all my favorite channels saved on my iPad. The new menu doesn’t allow me to filter by favorite channel. The new guide view layout shows only a few channels per screen. Since, I don’t know and cannot remember any of the channel numbers for my favorites, do I have to scroll though 100 screens of
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I want my favorite channels back!
Favorite channels
I had all my favorite channels saved on my iPad. The new menu doesn’t allow me to filter by favorite channel. The new guide view layout shows only a few channels per screen. Since, I don’t know and cannot remember any of the channel numbers for my favorites, do I have to scroll though 100 screens of
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Agreed and we're not going to continue to pay for this. My two young children can't work this new update and now my husband and I have to change the channel for them every time they want to watch TV. Is Xfinity offering customers any incentive
Favorite channels
I had all my favorite channels saved on my iPad. The new menu doesn’t allow me to filter by favorite channel. The new guide view layout shows only a few channels per screen. Since, I don’t know and cannot remember any of the channel numbers for my favorites, do I have to scroll though 100 screens of
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Please Bring Back Undelete A Recording
Now and then, I accidentally delete a recording or find that someone else in the family wanted to watch the show. Rather than eliminating this function, could you just permanently delete the deleted program after a week or two so we still have the ability to Restore recordings that have been inadver
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Xfinity Stream Website
jberkan. We appreciate your feedback and apologize for the inconvenience the new update has caused. Our team is aware of the situation, and we're working to get this resolved. We appreciate your continued patience and understanding.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Thanks again for reaching out to us @Isotopian! We’re glad we could assist with adding the code needed to provision the ONU device to connect to your personal router.
XfinityAldrik
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Request for assistance in setting up COAM for my account.
I'm going to make this as short as possible, but after finding out that Xfinity is now allowing customers with ONUs to use their own routers instead of being stuck with double NAT behind an XER10, I contacted support to get this set up on my account. Due to an entirely unrelated backend problem with
Question