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@user_dw9rle wrote; I know it's not a technical or hardware issue. It is a hardware constraint. https://www.google.com/search?q=does+the+8611+modem+support+mid+split&rlz=1C1CHBF_enUS937US937&oq=does+the+8611+modem+support+mid+split&
Xfinity only allows 35 Mbps upload, but my modem supports 800 Mbps up (plus 2.5 Gbps down). Why is Xfinity artificially capping my speeds?
As in the title. I have a modem, a Motorola MB8611, which can do 2.5 Gbps download and 800 Mbps upload. However, Xfinity says it only supports 35 Mbps, which is completely wrong, by a literal order of magnitude and then some - it literally supports over 20 times the speed Xfinity says it does, and 8
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Equipment
Only have mobile, waiting on internet equipment to set up apartment
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Your Home Network
@XfinityLinda I am having the same problem. I have been told by others that my emails are bouncing back or they are getting a message that they are delayed in delivery. Some get through to me, some never do. I use both Windows 11/Outloo
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Repair technician arrived and solved the problem - underground cable was corrupted which he replaced. Waiting for cable to be reinstalled underground but TV picture has been restored.
Xfinity Support -work done at street last Tuesday September 1, there is a plant issue distorting tv every channel
[Edited: "Personal Information"], Line work done at street pole last Tuesday, September 1. There is a plant issue as our tv picture on every channel has been distorted since then. Can you have a truck roll to inspect the drop and connections. I have rebooted and had the signal resent, all to to avai
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Spam
I got called with an offer that said there was an Apple sponsor that my bill would be $70 per month if I paid $700 up front for 10 months. Was this a Spam call?
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Billing
My bill increase over night from $75 to $139 for very small apartment
My bill has been $75/month for the past three years and just jumped to $139... nearly double, with no change to my service. I'm assuming my promotional rate expired. I've been a reliable customer for three years and would like to stay, but $139 isn't sustainable for me. What current promotions or lo
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Your Home Network
Unburied Comcast Cable from Street to House
It has been 3 months since the Comcast Tech installed the fiber optic cable from teh street to the house. I was promised that the cable would be burried within 2 weeks. It has not been burried. It is a tripping hazard and an issue when cutting and maintaining the lawn. Is there someone I can contct
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Your Home Network
Please try card again
Payment declined
I’m trying to pay my bill hit ever card I use is saying payment declined. There is money on all cards even the card that was on the payment arrangement was declined when it was time to pay and now my services are suspended
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user_6l3omd We can take a closer look at your service concern. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Message" icon• Click the ""Start new co
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
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Former tenant account at my address
Hi, I need help from an Xfinity employee. The Xfinity account at my address belongs to a former tenant who no longer lives here. My phone number is still connected to that account. I need my number removed and want to open a new Internet-only account under a different name.
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Sign-In and Account Management
Having issue sending Comcast emails from iPhone
I’m having trouble sending emails from my iPhone only on my Comcast account. I have made sure my VPN is off, and can send fine from my computer, but no luck from my iPhone.
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@user_qeixis Thank you for sharing. We'll gladly take a closer look. Please send us a Direct Message with your full name and service address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Thanks @user_6rc9w6 for reaching out on our Xfinity Community forums! If the buffering is only occurring on ESPN channels, that can help narrow down where the issue may be occurring. As a few quick self-help steps, try refreshing the TV Box, restart
ESPN buffering issue
Constant buffering issue only on espn channels on all home devices. Any solution is appreciated
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Mobile bill
When I switched over to XY mobile supposed to get a year free of mobile service and somehow it didn't work out that way.So they had to once they fixed it , they changed it over , I had to upgrade that day , and they changed over to expense for free for free year and somehow I still got a bill and th
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Devices
@XfinityRichard I still can't add this package, so any help will be greatly appreciated. thanks
Having trouble adding channel
I'm trying to add more sports and entertainment channel to my channel lineup and its not working. When I press next, it says try again and doesn't work.
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spilt phones 1-android and 1- Iphone
I have two galaxy A36 5G phone on my account. can i split one to iphone keep the as android ?
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Devices
user_ytfwkd I'm sorry to hear that you're having trouble with the eSIM and device unlock. Our team can help look into this as well if you still need assistance. Please let us know.
XfinityThomasD
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Carrier Locked but looks unlocked on Xfinity’s end
I’ve been trying to get a travel eSIM and am unable to because my iPhone says that my SIM is carrier locked. I’ve called and visited the Xfinity store and they’ve confirmed on their end that my phone is unlocked, but it is not. I have restarted my phone, updated it, gone to another provider to see i
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