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Signed up for internet, no confirmation email or tracking number for equipment
We signed up for new internet service and I only received a “verify your email address” email. I get an error every time I try to log-in to check if it has shipped. I do know our address can cause issues as it automates to the incorrect city/town based on our zip code and unincorporated town. How do
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Getting Started
I am trying to create a User ID
I am trying to create a User ID but the system is showing that address not right
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Getting Started
Remove cable from pole on street to siding on home
Hello, I have an old xfinity cable on the street pole going to my home's siding. I'd like to have a technician come and remove this cable. How do I set this up? I do not have xfinity service as we use fiber. Thank you.
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Customer Service
Changing service and got an error message
After spending over two hours online -first with the assistant and then with an agent- to change my internet service, when I clicked to approve the change from the “review email” , I received an error message: XCP GraphQL Status API Failure. I have screenshots of the exact offer I approved before th
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Your Home Network
@XfinityBradM thanks. I was actually able to do this on my desk top but not through the app like everyone was telling me at the store. I logged in to my account and kept hunting til I found the ‘edit WiFi’ tab. Not sure I could find it again lol but
split bandwidths
I need to split the bandwidths because I have a device that is only compatible with 2.4 band. I have the X-B8T modem and I have the app downloaded. I have looked for wifi details in the wifi tab and they aren't there. I found the split band option (not recommended) it says and I toggle that on and i
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Inayat on Chat Support was Amazing
Sad I didn't get a survey to complement them, so putting it here. Warm, helpful, solved a lingering problem for a few years from me. An excellent support experience. Held about 7:30 mountain time from my account on October 29 - I hope it can be sent along to the team.
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Xfinity Compliments
Same issue / error. The w/a does not work. I DM'd but no response.
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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terrancemw, I'm sorry to hear you've had issues on your end as well. Can you tell us more about your situation? Have you had Peacock before, or is this your first time setting it up? Can you also confirm that you are using the primary user role to ac
Diamond Peacock benefit CLAIMED, but no subscription or activation
I am an Xfinity Diamond member. Peacock Premium at no extra cost appears as CLAIMED twice in Membership, but the Subscription Hub for the same Xfinity account says “No subscriptions.” There is no Activate button, and StreamStore only offers paid packages. Peacock support said they corrected my Peaco
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Hello @user_ye1v8y, and thank you for reaching out here on our Xfinity Community forums. We completely understand why you'd expect to be able to personalize something as basic as your Wi-Fi name and password, especially after spending time trying bot
Wifi password
I recently switched to prepaid plan. I can't change my wifi password. On app I am getting info that " WiFi credential settings are currently unavailable We cannot display your network name and password because your device does not support this feature." I also tried to do this on admin tool (10.0.0
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not upholding promise to give us a credit to account each month for 24 months for store employees mistake
In june 2025 we purchased 2 new phones, employee suggested for better price we switch plans. When all was said and done sounded great, we left. Got first bill, not even close to amount promised. Come to find out, girl in store gave us a promotion that actually didn't exsist. So after hours on the ph
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Network
Thanks for connecting with us here in our community, @user_i9dvrf. We're happy to help review your promotional options. Please send us a Direct Message with your name and complete service address. We look forward to hearing back. To send a "Direct
Reviewing my pricing options
Hi, I've been an Xfinity customer since 2010 and I'm on Gigabit internet. I'd like to review my current pricing with someone on the team, and I'd prefer to do it in writing over direct message. Could Xfinity Support reach out when you get a chance? Thanks!
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I'm contacting support regarding an activation issue with my Peacock Premium benefit. I'm an Xfinity Diamond member and have successfully redeemed my complimentary Peacock Premium benefit through Xfinity Membership. My account confirms that the benef
Diamond Peacock benefit CLAIMED, but no subscription or activation
I am an Xfinity Diamond member. Peacock Premium at no extra cost appears as CLAIMED twice in Membership, but the Subscription Hub for the same Xfinity account says “No subscriptions.” There is no Activate button, and StreamStore only offers paid packages. Peacock support said they corrected my Peaco
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user_qql24a Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Add lines
So I’m trying to switch my account to Xfinity from T-Mobile now having trouble troubles to at least proceed the account
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Cancel xfinity voice
I want to cancel xfinity voice because I don’t need a home phone.
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Home Phone Features
Hello, user_e9o3xb. Thank you for joining us here on the Forums. We'd be happy to help put in a ticket for your request. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the
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Remove cable from pole on street to siding on home
Hello, I have an old xfinity cable on the street pole going to my home's siding. I'd like to have a technician come and remove this cable. How do I set this up? I do not have xfinity service as we use fiber. Thank you.
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