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>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
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Your Home Network
@XfinityVictor I sent a message and it says I have to open a ticket.
Verification code doesn't work
We're trying to sign in to xfinity using the main user log-in name. Before allowing us to log in, it sends a verification code to the phone number associated with the account. We enter that code and then it asks us to enter the user name and password again. Then it asks to send another verification
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We did the refer a friend and established service 4 weeks ago. the refer a friend website says i have one referral and NO earned rewards. Who do I contact?
refer a friend customer service
how do i know if my refer a friend transaction is in the system?
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Thank you for checking the other TV boxes, @Marcus3344. If you tune to channel 1594 on one of the TV boxes, do you see the same XRE-03062 error? That should be the HD version of the channel.
Music choice
Nothing fixes this music choice error. Called support still no answer and not fixed. help,please After reboot, restart, refresh
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FORMAL COMPLAINT: Documented Bait & Switch Regarding Speed Tier and Mobile Bundle
I am writing this post as a final attempt to seek a resolution before escalating this matter to the Better Business Bureau and the FCC. I am beyond frustrated; I feel systematically misled by Xfinity’s sales tactics. The Background: Last year, when my promotional rate expired, I spoke with a repre
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Billing
I still can't find a comparison of the different channel tiers
I don't know why this is so hard. Every time I get to the channel list after I sign in, it just shows every channel, not the ones by tier. I have the Ultimate package now because I used to need Root Sports but now that is gone, I may be able to get by with the Plus package. Can someone show me a com
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Channels and Programming
@XfinityShawn issue has resurfaced again.
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Channels
Hi I would really like to see Xfinty add me tv plus fetv comet and charge Plase add them soon
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Channels and Programming
We have 3 TVs...no access on any of them.
Music choice
Nothing fixes this music choice error. Called support still no answer and not fixed. help,please After reboot, restart, refresh
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I disconnect the cable from the wall for 2 minutes and still have pausing randomly
TV shows freeze, pause and then continue
I am writing as I am having issues with my Comcast service. I have three TV's and three Comcast TV boxes. I have the X1 Gateway. For the past few months, the shows that I watch, pause or freeze and then after some time, they continue. The freezing or pausing can last just a few seconds or can last f
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Name on account Charles Rowan,address 15 Heather Drive South,Mantua NJ 08051
Cable out since December 8th
They came out to “update” service on December 8,since then I’ve had no cable,only pixels on all channels.I’ve spoken with 4 different representatives,been told they would be out 3 different times and we are still out.Now I have to wait till December 22nd to have someone out,this is totally unaccepta
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@joep63 Same here. Began sometime after 3:30pm EST.
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Now just a few minutes ago I received and email stating that my xfinity account cancellation request has been received ??
linked user account create
A new linked user account was created when I changed my internet plan. Now I am receiving new equipment and I don't know how to proceed.
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@user_h034fg Thanks for adding to the post. You can still use your email, as long as you access it once every 90 days.
my emails
my emails from my Comcast.net they are still on my phone but I now own a Google chrome book .I don't know how to retrieve them.
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user_wwp6e3 thank you for using the Xfinity Community Forums page to reach out and sharing the details of your interaction at the Greeneville store location. I understand you were under the impression that a $100 gift card would be applied for each l
August 2025 Promotion ($100 gift card for each line brought over from Verizon) Not Fulfilled
Daniel from the Greeneville, TN, Xfinity store sat down with my husband and I back at the end of August and gave us a written offer that would lower our monthly payments were we to switch over our four phones and one watch from Verizon. He also noted on his handwritten offer that Xfinity would give
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Hi there, @user_2axpud! Thank you for taking the time out of your day to reach out about the device credits. We can look into this with you and find out why those are not applying. We want to get this turned around! Please send us a direct me
device credits not showing for almost a year now, despite calling, chatting over 10 times
I traded in three devices, which were supposed to be $830 credit each. I have not received one credit yet, despite several Xfinity employees saying they have seen the devices were received and being told that i would start getting the credits I am supposed to get immediately. I have had at quite a f
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Promotional price for internet expires this month
Hello, we need to find a better deal for our internet
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Billing
linked user account create
A new linked user account was created when I changed my internet plan. Now I am receiving new equipment and I don't know how to proceed.
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Your Home Network
Urgent: Confirm Number Retention After Line Restoration
Hi, My Xfinity Mobile line was accidentally cancelled earlier but has since been restored and is now showing as active in my account. However, my eSIM profile was deleted, and I’m currently outside the U.S., so I’m unable to reinstall the eSIM right now. Before anything else, I want to confirm: is m
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Plan
@XfinityAmandaB Thanks for the reply. Yes, expanding stereo to 5.1 is a feature of many sound systems. I guess the question is how Xfinity is doing the expansion. Is it using a tool like ProLogic or Dolby Surround?&nbs
BIslander
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5.1 Audio from Stereo Sources
Deep tech question. I have an XG1v4 DVR. When I play content from third party apps like YouTube and Spotify, which only do stereo, the XG1v4 output is 5.1. When set to Expert mode, I get 5.1 PCM. When set to Auto Detect, the output is DD+ 5.1. So, what is Xfinity doing that takes a 2.0 source and se
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