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Definite language barriers
I have an existing account with Xfinity. I called to get the least charges for my wifi because I need it only for smart thermostats we have in a home we use only a few weeks in the year. I was on the phone for 45 minutes with a man who couldn't speak very good English and instead of changing our acc
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Customer Service
Thanks for posting on our community forums, user_1ambn3. I'm sorry to hear you'd like to cancel the TV service. Is there a particular reason for the cancellation? Anything we can do to help turn this around?
I need to cancel my tv service please
Ive been trying for the last week & have found ZERO help on this
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Poor services
Xfinity Internet worked good till this evening, T-Mobile worked way better, am i over data usage or something, i cant watch streaming services
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Your Home Network
Thanks for taking the time to post on our community forums, user_u5s0yx! Sorry to hear you're having issues getting a return label. We'd be more than happy to take a closer look to see what might be preventing it from being issued. Please send us a d
Can't get return label for iPhone 17
I purchased an iphone17 through Xfinity online for my daughter for Christmas however she wants to keep her old phone. The phone has never been opened or activated and sealed in box. Called Xfinity and spoke to a robot for an hour and a half and GOT ABSOLUTELY NOWHERE.... the robot wanted me to open
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I need to cancel my tv service please
Ive been trying for the last week & have found ZERO help on this
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Customer Service
Request to update name on billing statements
Hello, I would like to request a name change on my Xfinity billing statements. The name currently shown on my bills is incorrect/outdated, and I need it to be updated to the correct legal name associated with my account. Please let me know what information or documentation you need from me to comple
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Devices
user_t1i4nm Sorry to hear you’re having trouble with your IMAP password. I know how frustrating email connection issues can be. Let’s walk through a few steps to get this working again. Are you using a third-party email client to access t
i keep getting a request for IMAP password enter password says incorrect
IMAP password issues
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i keep getting a request for IMAP password enter password says incorrect
IMAP password issues
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Customer Service
Current offers for new customers vs existing customers
I have requested Comcast/Xfinity to offer me, a 27 year loyal customer, the same TV & Internet price offered to a new customer. I keep getting promises of help and a solution to my satisfaction but then getting transferred around with no solution. Would someone at Xfinity please step up and honor th
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X1
@user_mo59br, do you have active Xfinity Wi-Fi extenders in the home? If so, you won't be able to enable bridge mode. Do you have advanced security enabled on the Xfinity gateway?
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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@user_slh9im same. It claims surround and HD and you get 480p and stereo. I am told this is a known issue. @Xfinity Support I was told in a private DM that Paramount + currently has a memory issue on Xfinity Cable Boxes. Engineering is working on
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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I also want to cancel
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
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Thanks for reaching out to us on our community forums @user_hsmnlq! I know how frustrating it can be when some devices connect and others won’t. I’m here to help you get everything back online as smoothly as possible. Before we schedule a
Support
I need a Xfinity support personnel to come to my house and help me get all my items connected to the internet. Some will connect and some won’t.
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I appreciate you confirming. If it's only impacting the music channels, it may be something needing to be patched out in a future update, but we'd love to look into things further for you 👍 Please send us a direct chat message with your full name, t
Report music channel aspect ratio issue
All TVs in household have wrong music channel aspect ratio appearing as letterbox. Occurred overnight with probable cause an “update” sent by Xfinity. Called support and ran through all suggested fixes with no result. All neighbors having same issue. Xfinity please fix.
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Thank you for meeting us here in our community about your Xfinity Mobile billing concern, @user_frqfqx. Sorry to hear this hasn't been resolved for you yet. We're happy to take a closer look and seek a resolution for you. Please send us a Direct Mess
Subject: Disputed Balance for Inactive Xfinity Mobile Line
Hello, I am writing regarding the outstanding balance of $51.24 on my Xfinity Mobile account. I want to clarify that I have never used this mobile line, and it was not active. From the beginning, I did not want this line. When I first received a bill, I immediately contacted Xfinity Mobile customer
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Support
I need a Xfinity support personnel to come to my house and help me get all my items connected to the internet. Some will connect and some won’t.
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Customer Service
user_5iigt4, I understand your concerns. I have iOS too. We do not have any applications other than from the Google Play Store and the Apple App Store. Here are easier instructions: https://www.xfinity.com/support/articles/admin-tool-access | Let me
Can't log into gateway
Have Xfinity Now. Trued logging int the gateway. Got the page at 10.0.0.1. Used username "admin" and the password printed on the back of the gateway. It will not log in. I checked the spelling and the proper upper/lower case. I am an experienced user and have never encountered this problem before. W
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Hello @user_gmf7s6, thank you for reaching out on our Community Forum. Your Forum account is linked to your Xfinity ID. I can look into options for you. Please send us a direct message with your full name and address so that we can assist you furthe
XfinityAbby
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delete from this forum
I would like to be deleted from this forum account. Please do this, as I cannot see how to accomplish it myself. Please advise when it is done. Thank you.
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