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Good afternoon @user_gcrmqs, and thank you for reaching out on our community forums with your streamsaver inquiries, we appreciate it and are happy to help! Once you purchase StreamSaver, you must activate your Netflix, Peacock, and Apple TV+ subscri
Cancelling Netflix and Adding StreamSaver
I currently have a Netflix subscription. If I cancel Netflix and add the Streamsaver bundle (Peacock, Disney Plus, Netflix) after Netflix terminates, will this be a seamless switchover? Thanks !!!
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@user_6dl6j9 Thanks for reaching out to us regarding your refund status. Sure, I would be more than happy to assist you today. If you haven't received an email about your refund, it may be sent as a prepaid card to your service address within 7 to 1
Have not received my refund
I need to know what is happening with my refund from February 17th
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For the past week, I have had the same issue described in the above posts regarding receiving my Comcast emails on my Apple devices. I have tried all the recommended troubleshooting to no avail. The only possible problem I can see according to the a
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Thank You for the reply. I checked my outlook settings again and it appears I'm already using SSL and authentication, so I guess there aren't any workarounds. {SAD} Well I'll figure something out. I wish I never had to go with AT&T {except for t
I can't receive my outlook email when plugged into AT&T Modem.
About 4 months ago we added AT&T Fiber Internet to our home. (we still have comcast/xfinity) My wife works from home and Xfinity's reliability in my area is less than desired. I've never had any issues with my "Outlook" comcast e-mail account. It's always sent & received as it should. BUT.. when I'm
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Good evening user_wcs1jd thank you so much for taking the time out of your day and reaching us here via our Xfinity Forums! This certainly sounds like a critical issue, and we'll do all we can to get this resolved for you. Please
Cable fell from storm damage
The cable from the alley to my home has fallen as a result of storm damage. It is still connected on both ends (and service has not been interrupted) however it now reaches the ground in the middle of my backyard. I'd like to know the steps to have this remediated.
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Have not received my refund
I need to know what is happening with my refund from February 17th
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Billing
Getting back on this ESPN+ problem. [Edited - Private Information]. The screen says You need an ESPN plan to watch this content. I thought everything was OK I think I got a Disney+ user name and password establish I got a QR code just sitting
Equipment needed for ESPN+
I have an Arris Xi6-A TV box I can't get ESPN + to function do I need a different box?
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Hey there, @user_du03fg, thanks for reaching out through Xfinity Forums regarding your DVR issues. We would be happy to help you with troubleshooting. Are you only having issues with specific shows or channels, or all channels?
Dvr not recording, indicates that there are conflicts but nothing shows up as scheduled
Tried resetting system and syncing DVR but my shows no longer are scheduled for recording and guide show circles with line through indicates conflicts however nothing is scheduled at this time
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Cannot send or received text messages!
I have tried everything to fix this problem. Reset network settings, turned off ESIM and turned it back on, turned off iMessage and turned it back on, turned On airplane mode and turned it back off, hard rebooted my phone, absolutely everything I’ve seen on the web. I even replaced the phone using t
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Network
Need urgent help to connect my internet
Need a technician asap in my hose to connect my internet. i already follow the connect instructions more than 10 timer also changed the modem. The tech appointment is Wednesday but I need him before that date. if I don’t receive help I will need to change to another supplier.
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Your Home Network
Cable fell from storm damage
The cable from the alley to my home has fallen as a result of storm damage. It is still connected on both ends (and service has not been interrupted) however it now reaches the ground in the middle of my backyard. I'd like to know the steps to have this remediated.
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Customer Service
The process is outlined within our underground cable installation/replacement article, and states: You’re responsible for marking where any sprinkler system, electric dog fences, and/or private lighting, electric or gas lines are located to pre
Technical Escalation: Requirements for 3/19 Install - Battle Ground
I had a technician out on 3-15-26 from 2:00–4:00 PM. He barely spoke English and was unable to tell me the reason for his visit. He laughed at me when I asked him questions and was very condescending. I have a new appointment on March 19th from 1:00–3:00 PM. Due to the bad experience last time, can
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user_fb0jbu Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
How to cancel service when im not available for a phone call from 7am-7pm
After seeing the latest offers, its a little annoying that im paying $80/month for 300mbps internet WITH a data limit, when they are offering new customers unlimited gigabit internet, with hulu, disney+ and peacock for only $60/month for 5 years! unless they can give a customer of over a decade that
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user_uzqspx, We can certainly take a look at your account details further to ensure there are no additional costs. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address assoc
Can't record TCM
For many years we have been able to record movies on TCM. Today, for the first time, that option is not offered. Instead it says "channel subscription required" to record. Why has this changed and why can't I record a TCM program?
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How to cancel service when im not available for a phone call from 7am-7pm
After seeing the latest offers, its a little annoying that im paying $80/month for 300mbps internet WITH a data limit, when they are offering new customers unlimited gigabit internet, with hulu, disney+ and peacock for only $60/month for 5 years! unless they can give a customer of over a decade that
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Billing
Good evening @user_ph6ju5, and congratulations on your wedding anniversary! Thank you for reporting your global travel pass issues on our community forums so we can help investigate your tickets and roaming charges further, we appreciate it. We'll be
Global Travel Pass and 1st Level Support Failed Me - Help!
I have had Global Travel Pass for years but ran into problem during my recent trip to Canada during March 6 - 9, 2026. We were celebrating our 56th wedding anniversary on Saturday. When the ferry crossed the border I got a text informing me that Global Travel Pass was in effect for that day. During
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@XfinityBradM Please explain the process to me. 1 contractor lays the line down on the grass and then another contractor comes out to bury it isn't that correct? Also I need the XB8 due to inference within my home the older models will not work well
Technical Escalation: Requirements for 3/19 Install - Battle Ground
I had a technician out on 3-15-26 from 2:00–4:00 PM. He barely spoke English and was unable to tell me the reason for his visit. He laughed at me when I asked him questions and was very condescending. I have a new appointment on March 19th from 1:00–3:00 PM. Due to the bad experience last time, can
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I am having the same problem activating Apple TV.
user_1lvhzu
commented
4 minutes ago
to the conversation:
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Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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