Xfinity Community Forum

My bill doubled overnight

My 600 Mbps promotional rate expired on August 26, 2026. My previous total monthly cost was $55.08. I reviewed the personalized offers for my account, and the options currently shown are $70 for 300 Mbps, $85 for 500 Mbps, $100 for 1 Gig, and $85 for 2 Gig with a 5-year guarantee. I contacted custom

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Billing

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no ... I did not receive an email, text message or a push notification and there was no email in my spam folder either ... apparently something went wrong and I am not happy about finding out cuz I went looking to see what was going on ... am I happy

user_e87800

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3 minutes ago

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credit escalation closed

I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo

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No internet connection

I have no internet connection and will not be able to access my TV or computer for four additional days till the technician arrives on this Monday. To not have a technician available that can resolve the issue in a reasonable period of time reflects poor service , accountability,and any lack of conc

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Customer Service

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Thank you for sharing that screenshot @user_29l64u! We will need to take a deeper look at the account to see why the stream store doesn’t show Peacock even though the benefit was redeemed. Please send us a direct message with your full name,

XfinityAldrik

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11 minutes ago

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Peacock activation

Peacock is listed as a redeemed benefit under the membership tab. When I follow the link to the Streamstore and follow the prompts to activate the Peacock subscription there is nothing listed there. The only thing that's listed is the option to link my Apple TV account.

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user_4yk3y3 Thank you so much for stopping in for help with canceling your tech appointment. The Xfinity assistant and our text option are great options to cancel an appointment most of the time, unless it is not one of our normal appointments. Have

XfinityAmandaB

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18 minutes ago

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Cancelling a Technician Appointment

I am trying to cancel a technician appointment that i had scheduled but the issue resolved itself before the appointment.

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Good evening rhkrueger I can certainly understand the frustration if you are watching a program you enjoy, and the picture freezes. I will be happy to assist you. I have a couple questions to get a better understanding of the situation. How long

XfinityJon

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22 minutes ago

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service

while watching Jeopardy today the picture kept freezing. very annoying. why?? this should not happen because i pay $228 a month and am never benind on my bill.

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@XfinityDena Hi! I have performed the Xfinity trouble shooting on the website and the Xfinity mobile app this past week and just now. Xfinity did not detect any connection issues when troubleshooting. I have reset my modem and router multiple times.

picknuitt

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22 minutes ago

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Terrible latency after Xfinity maintenence on 07/22

I'm hoping someone from Xfinity can help get this escalated because this appears to be a routing issue rather than a problem with my equipment. Recently, my latency to servers in Dallas, Chicago, and other central/eastern locations suddenly increased by roughly 20–30ms. Dallas used to be around 30–4

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@XfinityBradM I redeemed the benefit in the Xfinity app. Moments later I received an email stating that I'd need to redeem the benefit via the Xfinity StreamStore. I followed the provided link but this is what my account looks like. There is no opti

user_29l64u

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23 minutes ago

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Peacock activation

Peacock is listed as a redeemed benefit under the membership tab. When I follow the link to the Streamstore and follow the prompts to activate the Peacock subscription there is nothing listed there. The only thing that's listed is the option to link my Apple TV account.

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Mid-split active on my node but S33 logs diplexer change as Ignored - what upload am I provisioned for?

I am on the Gigabit + Streaming plan in Boulder, CO 80302. I own my modem, an ARRIS S33 hardware V1.0, firmware TB01.03.001.10_012022_212.S3. Comcast replaced the amplifier at my pedestal on August 25. It is a CommScope STARLINE FDX line extender, part FDX-LE-XX-XFX, manufactured 2026-05-05. Since t

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Your Home Network

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This isn’t working he isn’t able to sign in except on my phone (it sends the verification text to my phone) This move has been outrageously difficult.

user_1urr33

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25 minutes ago

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Adding manager

I sent an invite to my husband so that he can manage the account as well but it seems to be taking him to his deactivated account. We just bought a home together. Should he use my password from his phone?

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Thank you, @user_tg92u, for giving us the opportunity to assist you with finalizing your move to your new home! We were able to successfully cancel out the services at your previous location for you and assist you with ensuring your services at your

XfinityCliff

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26 minutes ago

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Cancel service

I need to cancel service at one of my addresses. I moved. I need to cancel the service at [Edited: "Personal Information"].

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I did send the code 3 times, tomorrow will be another week. It is me, how many times do I need to verificate the account?

user_pfr96

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29 minutes ago

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2 months waiting for a replacement cell

i received a broken replacement with Xfinity care, I sent the device back expecting anorher one right away and its been 2 months, now my broken phone is not working at all and I still haven't received the replacement, I am ready to switch companies but I need a number from you guys to be able to kee

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user_55fhd2, Thank you for reaching out. As a heads up, existing customers can always make changes online using the Xfinity App or the plan builder on our website. That said, I can provide some hands-on help if needed. I ask that you reach out

XfinityVianney

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36 minutes ago

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I would like to talk to an agent regarding changing my plan

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The services have been removed, but I did send a message anyways.

TylerAB111

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39 minutes ago

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Unauthorized Account Changes, Misrepresented Promotion & Poor Customer Service Experience

I’m submitting this escalation because I’ve now spent about four hours today trying to fix a simple issue with my account. This started when I transferred my Xfinity service to my new address. My Hulu subscription was canceled because of the account change. When I called on August 25 to get Hulu rea

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I would like to talk to an agent regarding changing my plan

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Customer Service

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Good afternoon user_1urr33. He should be able to continue using his own profile, even with the new account. When he logs in, he will just need to link the new account to his existing profile, and he can choose to unlink the previous address, if he wo

XfinityJon

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46 minutes ago

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Adding manager

I sent an invite to my husband so that he can manage the account as well but it seems to be taking him to his deactivated account. We just bought a home together. Should he use my password from his phone?

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Thanks for adding a post. We can get you in touch with our security department to report the fraudulent changes to your account. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, cli

XfinityBenny

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46 minutes ago

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Unauthorized Account Changes, Misrepresented Promotion & Poor Customer Service Experience

I’m submitting this escalation because I’ve now spent about four hours today trying to fix a simple issue with my account. This started when I transferred my Xfinity service to my new address. My Hulu subscription was canceled because of the account change. When I called on August 25 to get Hulu rea

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while watching Jeopardy today the picture kept freezing. very annoying. why?? this should not happen because i pay $228 a month and am never benind on my bill.

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Customer Service

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Xfinity support

I am an Xfinity Diamond Rewards member trying to switch two lines from T-Mobile. I am attempting to order 2 iPhone 17 Pro Max with eligible trades on the Unlimited Plus mobile plan to qualify for the advertised $1,100 trade-in promotion. The store interface correctly advertises the Pro Max at $2.77/

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Plan

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Excellent Customer Seevice

I was just buying an iPhone case but Develle R informed me that I was eligible for a free Apple Watch. He made the whole transaction easy and fun

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Customer Service

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