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Can’t turn off program alerts for a specific sports team.
Under the Xfinity settings, all notifications are off. I also went to the team’s next program in the guide, but there is no ‘reminder options’.
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X1
Hi there, @user_91osfx. Thanks for reaching out to us here on the Community Forum. We can help get the unused line removed. Please send a direct message to us including your full name and complete street address. Here's the detailed st
Cable not removed from my property
Underground service was added at my home. The overhead cable was cut down but was not removed. It has been two weeks. Please respond to request for service.
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Domain blocked at network level — need Tier 2 / escalation.
I own a website and it is blocked at the network level. Diagnostics so far: Traceroute from my Comcast connection completes all hops through Comcast's own network (Littleton, CO → Denver → Ashburn, VA), then times out immediately after leaving Comcast's network toward the server. Test-NetConnection
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Customer Service
Community Best Answer
Final update, turns out Xfinity is in the midst of some upgrade in my area, and there's construction that's planned to take place, and they can't provide a date when. Unfortunately, it's affecting me and the housing around me, but since the service t
Intermittent latency spikes — confirmed distribution line issue, two tickets, no resolution
I've been fighting persistent intermittent latency spikes since moving into my home (new construction, Comcast-only development) and I'm hoping to reach the Digital Care Team, because front-line support and field techs have not been able to resolve this. The problem: constant intermittent ping spike
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Thank you, @user_3sjmx0 for sharing your situation on our Xfinity Community forums. Moving internationally can certainly make equipment returns more challenging, especially when an item goes missing during the process. Under Xfinity's equipment ret
Missing TV Box
Hello, I recently moved out of the country and during the move, the TV Box I had was lost. I received a message from Xfinity saying that I need to return the device but I cannot find it and I won't be back in the US in the near future. I am now in Europe without a way to call Xfinity and I don't kno
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@user_12zf0r Try authorizing manually versus scanning (see below). You’d think it wouldn’t make a difference but at this point what could it hurt 😉 Manual Authorization via Web Browser Instead of using your phone's camera, fo
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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user_xnh32e, Hi there! Thanks for reaching out. If you already have Xfinity Mobile's international coverage set up, you do not need to add an eSIM before leaving the country. Your phone should automatically connect to a participating network once you
My coverage for the next week overseas
My husband said he spoke to “someone at Xfinity “ and told me my international plan is all set. But I would like some reassurance. Do I have to add an eSIM or something before I leave the country?
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I sent a direct message at this point i need to speak to someone today to resolve this. there is far to many hoops to jump through just to get some help
Frustrated with outages and Absolutely TERRIBLE customer service
I pay for a gig of internet and due to the “outages in my area” haven’t once gotten even close to a gig the highest speed i’ve gotten is 154 mbps which isn’t even a quarter of what i’m paying for. I have been ran around in circles with the stupid automated customer assistance [Edited: "Inappropriate
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user_vxfsjc, thanks for reaching out to Xfinity Support. I know that in most cases, it can take a little time for the repayment to take place. If you'd like, we can take a look at your account and make sure things are set up correctly. Please s
Buyout program
Hi I just switched to xfinity and the rep at xfinity told me if I traded in my phone from Verizon then yall would pay verizon off the remaining balance that I owed. I dont see no where on my account that says they will and I just recieved a bill from Verizon for over thousand of dollars since I took
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Good morning @user_gpg8f9. Our team can review your account to see if we can identify what would be causing your speed issues. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Me
Frustrated with outages and Absolutely TERRIBLE customer service
I pay for a gig of internet and due to the “outages in my area” haven’t once gotten even close to a gig the highest speed i’ve gotten is 154 mbps which isn’t even a quarter of what i’m paying for. I have been ran around in circles with the stupid automated customer assistance [Edited: "Inappropriate
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@ldinpa each time in install I have scan the QR code to authorize - i get the Xfinity stream logo - then it’s starts to load the “for you” and it’s just 3 dots on the screen for eternity. I did get stream to load on one TV for 1 day - next day same
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Account Holder Name Change [Edited]
I need help with a legal account-holder name change due to a court-ordered legal name change. This is not a chosen name, preferred name, pronoun, or display-name update. I need the legal name on the Xfinity account and billing records updated. Please have Xfinity Support open an Account Change Reque
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Customer Service
@user_12zf0r I feel your pain. Early this year my internet was up and down daily for over a month and after multiple calls to tech support and 2 in home visits they were finally able to fix it. What’s so puzzling about your issue is that the
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Cable not removed from my property
Underground service was added at my home. The overhead cable was cut down but was not removed. It has been two weeks. Please respond to request for service.
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Customer Service
Thank you @marcus305 for sharing your perspective and the feedback you've seen from other customers here on our Xfinity Community forums. We appreciate insights like this, as they help provide valuable context around the customer experience. Some Xf
Membership Benefits
I claimed the Dave and Busters gift card but it is not giving me the redeem code
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@user_cf2ark - Just checking in. Did you still need our help? We'd be happy to take a look at things and/or help escalate this on your behalf in any way we can, if necessary.
Continued internet issues
I have been having continued issues with being dropped and being kicked off VPN. I have had to call multiple times and each time I call the wait time is 15-30 mins. Finally get in touch last week and they try to schedule an appointment 5 days from my call knowing we work from home. This is not accep
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Based on feedback from other customers online, this issue appears to be affecting everyone who tried to claim this reward.
Membership Benefits
I claimed the Dave and Busters gift card but it is not giving me the redeem code
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user_a1k6pj Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help in any way we can. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "D
CANCEL MY MOBILE LINE
I am writing here because I have run out of options and need Xfinity to actually resolve my problem. I need to cancel my Xfinity Mobile line. I no longer use this line, and a new charge is coming up soon for a service I do not use. I have already called customer service multiple times, but I cannot
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Missing TV Box
Hello, I recently moved out of the country and during the move, the TV Box I had was lost. I received a message from Xfinity saying that I need to return the device but I cannot find it and I won't be back in the US in the near future. I am now in Europe without a way to call Xfinity and I don't kno
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Customer Service
user_zaz809 Hi there! We appreciate you contacting us and we are happy to get the process starting to get the name changed on the account. To get started can you send us a DM with your complete name and service address? To send a "direct message
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Account Holder Name Change [Edited]
I need help with a legal account-holder name change due to a court-ordered legal name change. This is not a chosen name, preferred name, pronoun, or display-name update. I need the legal name on the Xfinity account and billing records updated. Please have Xfinity Support open an Account Change Reque
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