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I got charged on Pay Pal

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Received package from 7806 Eastgate Blvd

I didn’t order anything from Fulfillment Center, 7806 Eastgate Blvd Mt Juliet TN. I am returning the package unopened. How can I ensure that I will not be charged for the package. I did not order it!

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Streaming App not recognized on Home WiFi after upgraded to Xfinity X1 modem

I just upgraded from my Arris Surfboard modem to an Xfinity X1 modem with Pro WiFi Extender and now none of my devices thinks I'm connected to my home network. All devices were restarted and the Xfinity app removed and reinstalled multiple times. How do I get the devices recognized as being on my ho

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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3 minutes ago

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Cancel service

I have been trying to cancel my account and spending hours over the phone, but still the service is not cancelled. I have already received confirmation of the cancelation, but still have services at home. So, this is not letting me connect to other provider. I am not going to pay for cancelled servi

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no codes sent

When I am accessing my account and checking current information there I am told I will receive a code on my phone but a code is not sent. This has been happening consistently. Please advise.

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I too lost all my favorites and had to reload them one by one. The issue is that the Xfinity system deleted people’s favorites and won’t or can’t explain how it happened.

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favorites disappeared from cable box but are still available in the app

The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.

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Concern moved here to the Customer Service help section.

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9 minutes ago

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Need a status update for my address

So I signed up for 1000/1000 about 2 months ago. Lines were ran underground. First tech we called out here said it wasn't ready yet, and when we see the green box installed in the ground out front we were good to go. Fast forward about 4 weeks to a month the green box was there, so we scheduled anot

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email

My email address is not working to sign into an account that has worked for a long time.

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user_ful1gi Hello, can you specify what is not available in your area? We can certainly be of assistance.   

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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@user_j42n3u, we want to thank you for reaching out on the Community Forum for help with getting the bees removed. We are glad we were able to resolve your issue by contacting the local tech team and getting a beekeeper out to retrieve the hive. Neve

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Bee hive in pedestal

The pedestal, near the street, that supplies my (and other) home with service is infested with a bee hive. The bees are swarming the pedestal. I have contacted xfinity on 3 different occasions to no avail. Please advise.

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Member Benefit Reward- Dave & Buster's Reward - Bad Link - Never Received Correct Link email

Initially, Xfinity provided a bad link for this reward, to everyone I believe. I just learned I have the same issue; link produces error msg. Some apparently received a reissued link via email, but I never saw it. Looking for help. Thanks.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

13 minutes ago

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Next Gen availability check

Hello, wanted to check on upload/download speeds at my address, considering a switch to comcast.

Question

Received package from 7806 Eastgate Blvd

I didn’t order anything from Fulfillment Center, 7806 Eastgate Blvd Mt Juliet TN. I am returning the package unopened. How can I ensure that I will not be charged for the package. I did not order it!

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

15 minutes ago

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phone call then email from "xfinity" saying hacking attempt

We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr

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Just an FYI to anyone else having the same problem, it was never solved and I ended up purchasing a new phone somewhere else as customer service was completely useless.

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Xfinity Mobile - Can't purchase new phone because my internet is through Bulk/Managed Services

I have had Xfinity internet for over 13 years and Xfinity Mobile for around 6 years. Roughly 3 years ago, my apartment complex bundled our internet service as a non-optional extra charge to our rent using Xfinity Bulk or Managed Services. It was cheaper so it wasn't an issue and hasn't been an issue

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

16 minutes ago

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Plan is broken?

I am frustrated and confused about my billing. I used to pay 70$ a month for 800 MBPS internet but looks like you removed that plan and started charging me 100$ a month? I tried changing to 300 MBPS and it doesn't even look like it worked. I am in the website trying to edit my plan and it's so buddy

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Hi there @user_whlefd Thank you so much for reaching out! Are you still experiencing this issue?

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talk to a person

Cannot get rid of your message of how to add a channel to favorites Cannot access any channels while your message is on the screen

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Concern moved here to the Billing help section.

 commented 

17 minutes ago

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Cancellation confirmation

I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?

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Big improvement, but 194 is still out of spec. Bottom line. Is the random dropout issue still there ? If so, are you willing to live with it ? Good luck !

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19 minutes ago

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OFDM PLC Uncorrectables

I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted

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I received the same camera reward as a part of the "Xfinity Member Celebration" email yesterday (8/20/26) however despite me calling customer service twice yesterday (Member Benefits Request ECM0024538608) and even visiting a physical store yesterday

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Camera reward

Hello, my name is [Edited: "Personal Information"] I am a Gold tier member and I recently received an email about a free indoor/outdoor camera reward. I missed the May 10th deadline by one hour! I’ve been working on fixing my car and was hoping you could help me still redeem this offer. Thank you!

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