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Request for Reissue of Unused and Expired $200 Promotional Prepaid Mastercard
Hello Xfinity Support Team, I received a $200 promotional Virtual Prepaid Mastercard from Xfinity. Unfortunately, I was unable to use the card before it expired, and the entire $200 balance remains unused. I previously contacted Xfinity Customer Support to explain the situation and ask whether the r
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Customer Service
1 Gig Promo Expired - Looking for Loyalty/Retention Offer
My 1 Gig promotional price expired and my bill increased to $110. My account is currently offering me 2 Gig with unlimited data and the gateway for $85/month guaranteed for five years. Before I change plans, are there any loyalty or retention offers that can get me 1 Gig or 2 Gig closer to my previo
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Billing
Voice Guidance setup loop
My X1 TV box is stuck in a Voice Guidance setup loop. Selecting either Yes or No returns me to the same Voice Guidance screen. I already factory-reset the XR15 remote and power-cycled the box. I also tried a different X1 box and the exact same loop happens. Please check the X1 activation/provisionin
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X1
I have this exact issue. I have been trying for a complete month to resolve this with Xfinity but I can't get passed step 1 because they tell me it is my equipment, I don't know what I am talking about, etc. I have had to research many places.
Lists my WiFi equipment as Thomson DHG546 when I have a Arris G54
When I go to the list device page, it states that my WiFi equipment is Thomson DHG546, when I actually own an Arris G54. My internet consistently drops and I wonder if this could be the issue with compatibility. How can I get my device updated to the equipment that I own?
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Outage
Not working, the system was functioning correctly yesterday and today it wasn’t
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Your Home Network
Changing to mobile
im thinking about changing to xfinity mobile because they have the promotional discount plus the ability pay monthly for a new phone i tried contacting support or request an agent but the xfinity ai literally refuses to let me speak to a representative like at all if i could get some help that would
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Customer Service
Standalone service sold for Galaxy Watch7 that Xfinity cannot activate
An Xfinity representative converted my Xfinity-purchased Galaxy Watch7 from a paired device to a standalone line with its own number. I accepted the change specifically because I wanted a standalone watch. Since then, I have paid off the watch and have been paying for the standalone line, but Xfinit
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Devices
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here's the detailed steps to direct message us: How to S
Need immediate help
My Name is Carrie [Edited: Personal Information] adress [Edited: Personal Information] I have gotten the runaround all day from customer service. I have a issue. Some one was in our culdesac from comcast today to assist my neighbor with thier internet. The where digging with a ditch witch and i donr
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I had the exact same issue and I got nowhere with Xfinity Customer service kept opening tickets and closing them without resolution. Why call it a 10 day celebration and not have perks every day?
10 days of rewards
Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar
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Hello user_7sfc1j, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. We will need to take a look at your account for this. Please send us a direct message with your full n
Lost Streaming TV Box
I just canceled service and when logging in to see what I need to return it shows a "streaming TV box" but I haven't had one of those hooked up in years. Can I get a waiver for this? I don't want to pay a fee for something that hasn't been used. Help!
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Community Best Answer
Xfinity was not able to resolve this issue for me, saying that they cannot fix broken PTR records for residential accounts. The best they could advise was to try to get a new IP address by leaving my router offline for a night. I'm adding this inform
Reverse DNS for my IP address is returning SERVFAIL
The reverse DNS for my IP address (in the 71.238.123.0/24 block) is returning SERVFAIL. This is not a request for a custom PTR record, I understand those aren't offered on residential accounts. The issue is that the existing reverse zone is answering inconsistently. `dig -x @8.8.8.8` returns status:
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yakboyslim, Thank you for creating a new post and outlining your issue. Also, for following up to let us know about the fix. I'm glad to hear you saw an improvement after making some changes online. How has everything been performing since? Also, how
Xfinity mobile Wifi Hotspots not available
When I first signed up for xfinity cable I was able to use the xfinity hotspots out in public. However after my xfinity home internet was installed I have lost that ability. The option to "autoconnect to hotspots" is simply missing from the app. If I try to log into a hotspot using the login landing
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Good evening @user_boen2w! Waiting a week without hearing anything back after registering a new address for service would certainly leave me looking for an update too. To help us track down the request and see what information is available, please
We had to register our home for us to get internet
I would like to know what the status is for us to get internet. We called last Saturday and still have not heard anything of an update on when we will be able to get our internet set up.
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Hello user_cedtqe, thank you for reaching out here in our Xfinity Community forum. I will be happy to help you, with your Streamsaver plan, so don't stress this anymore. To proceed, I will need some account information best kept private. Please send
I cancelled my stream saver in Aug online/and with a phone to, too,
I canceled my stream saver online backing Aug. I was still billed on my September bill for it. I called an Xfinity rep in the phone, she told me it was cancelled and my next bill should be for internet only for $80.00. The stream saver bundle is still on my tv. I do not want to pay another bill for
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Hello @user_jen1o4, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Transfer/move service address
I had never considered Xfinity until the day I realized it was a better deal than ATT. From that day I had really good experience with the internet connection, the perks and the customer service. Up until about two weeks ago. When I requested a transfer/move of service everything went down hill and
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user_iybm00 My team doesn't have access to the tools to directly handle wi-Fi pass concerns, but here is a link https://www.xfinity.com/support/articles/now-wifi-pass that will help.
Get connected now wifi
I paid for my wifi pass it was 10$ an it’s not working every time I try to connect my device
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I came here because your chat people and support people on X and Facebook are useless. You cannot review the millions effected by this issue individually. You can only work it out with your tech people and MLB Network.
no audio on MLB Network
There is no audio on MLB Network on both phone and TV streaming. All other channels have audio. I have reinstalled Streaming app. I have restarted TV and modem. nothing helps.
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While we would be sad to see you go, we can assist with a disconnect order. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right o
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Canceling my subscription
How do I cancel everything
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