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Do NOT get diverted to a "direct message." Post everything you have right here in the open. Every comment by the Xfinity bots want you to "send us a direct message" so they can bury additional comments. @XfinityNatalie if you want to "r
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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@user_a88625 YES, they straight up LIED to you. Xfinity is losing cable and streaming customers and are looking at mobile phone lines as the next big revenue source, so they are signing people up with a "free" line whether they want it or not.
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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YES, the employees ARE trained on this, and it's all lies. I went back to the store, this time with my voice recorder on, and spoke with the same girl. She was initially coy about why I needed the bogus phone line, and even said that the reaso
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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Unauthorized Billing After Verified Account Closure
I am writing to file a billing complaint against Comcast/Xfinity for unauthorized, continued charges on a closed account. I have recently relocated from the United States back to Germany , and I am entirely unable to reach Xfinity customer support, as my account has been locked and international cal
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Billing
CANCELLED SERVICE ALMOST MONTH AGO STILL GETTING BILL
I called to cancelled on June 24th asked to cancel same day was told it will be cancelled same day and I will get final bill in about a week. Today July 14th got a past due notice email with amount of $130. I have already returned equipment. Please fix this problem. Xfinity customer is horrendous.
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Billing
@XfinityKassie unfortunately, yes it is! 🙄😑. And it’s absolutely ridiculous. 😒
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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This month, the SYFY channel has been rebroadcasting episodes of The Ark, and it looks like some of the DVR's recordings have been replaced by the re-broadcasts. The original season 1, ep.4 broadcast certainly had a normal proportion of programs to a
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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$20 credit didn’t apply
I had chat live agent 2 times and they both promised to apply $20 credits, but it never reflected to my bill. Please provide the L/T to apply it. I would like to get refund otherwise I will dispute the charge.
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Billing
Replace a voice remote for my current rental box
I need a new voice remote for my main t.v box the one I have isnt working and I need a new one shipped
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Home Phone Service & Equipment
I need to delete an old modem from my account
I activated a new modem (customer owned). I need to delete the old one. I can't use the xfinity app. You guys won't let it run on Android 11 anymore.
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Your Home Network
Yes I can confirm everything is up to date.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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@User_8bs01h, thank you for that update, we appreciate it! We understand that advertisements can sometimes be frustrating. While we do not determine, control, or moderate the advertisements or content provided by individual networks, we do want to ma
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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user_77hokb Thank you for those details. I know that anytime assistance is needed with an arrangement or installment to keep services current can be frustrating, and we can definitely help make that easier. To review the billing details for your acco
Xfinity WiFi
I am livid from the very start having a customer service representative. Tell me one thing and I get a manager not only 15 minutes later to tell me that what they told me was completely incorrect. I am not an Xfinity employee. I was completely disregarded by another representative, who proceeded to
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Audio sync issues
When using Xfinity Stream, the audio slowly starts advancing ahead of the video playback. This happens with recordings and live playback. It seems to be happening much more frequently. I have cleared the cache, cookies, etc from my browser and it makes no difference. I have logged out, restarted my
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Xfinity Stream Website
Hi there, @user187348129! Thanks for reaching out about the phone that you want to return. It is correct that we have a 14 day return policy for devices. When you want to place an order with us, we send you an order approval link. That shows all the
Misled Into an Unwanted Xfinity Mobile Bundle — Unopened Phone Return Denied
In early May 2026, I contacted Xfinity online chat because the price of my Internet plan had increased. The online support agent provides me an offer with new mobile line and a new phone, which reduce the overall price compared to my previous deal. I expressly informed the Online Advisor that I did
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Misled Into an Unwanted Xfinity Mobile Bundle — Unopened Phone Return Denied
In early May 2026, I contacted Xfinity online chat because the price of my Internet plan had increased. The online support agent provides me an offer with new mobile line and a new phone, which reduce the overall price compared to my previous deal. I expressly informed the Online Advisor that I did
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Customer Service
Hello @user_ivan1 thank you for taking the time to reach out to us! What is the error message you are getting? If you want to upgrade your box you can do that at any Xfinity store. You will lose any recordings that are saved to the box itself. You wi
4kdvr (XG1v3)
I keep getting error messages on my DVR when trying to play certain movies. I have every streaming channel except a few. What am I missing, it seems this upgrade came out several years ago. How can I get a new box? Will i loose all my recordings? Purchases? It would be nice to just go to my local st
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user_rh9yjb I'm sorry to hear you're having trouble activating Hulu. To clarify, are you receiving Hulu through one of our eligible streaming promotions or bundles?
XfinityDilary
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Hulu subscription not found
My Hulu has never activated. No Activate Hulu button on Xfinity. All devices say subscription not found. Hulu works on the Disney plus app but not on the Hulu app itself
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