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Hi, @forsenFors! Thanks for reaching out about the color output. I see how the colors are very rich compared to the muted colors in the other pictures. Are you noticing this with any other programming in the Xfinity stream app? What type of device ar
muted movie colors Xfinity stream, wrong output color space?
I recently bought Chainsaw Man: The Movie -Reze Arc, and I noticed the colors being muted both on my pc monitor and the Xfinity stream app on my phone. I thought it was weird because the movie on different websites look saturated and I also watched it on cinema, so I know the movie is supposed to be
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Stuck on East Set Up- Close Menu Language
My mom is a senior with dementia. Her TV has been working fine. Suddenly she shows me that her TV is stuck on the Easy Setup- Choose your Menu Language. It give the options English, French Espanol. The TV powers on and off, but I can't scroll and choose English.
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Customer Service
While local stations may offer free stations, they are not free for us to broadcast. Content providers/local stations negotiate contracts that require Comcast/Xfinity to pay fees to carry these channels. For more information on how it works, we have
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
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user_25uexw We would be happy to continue to help in private. Feel free to return to Direct messages so we can help ensure these upload speed issues are addressed for you.
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
Question
Update: Just updated this thread. I have been on the phone for 2 hours and 46 minutes. I spoke to 19 different agents. I was transferred 13 times, and literally started off the conversation with "can I please speak to a supervisor".
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
Question
Just updated this thread. I have been on the phone for 2 hours and 46 minutes. I spoke to 19 different agents. I was transferred 13 times, and literally started off the conversation with "can I please speak to a supervisor". After
Complaint About Unfulfilled Loyalty Credit Promise and Inconsistent Agent Information
I was advised by an agent through chat to switch to a different plan. Since my previous promotion was ending, I was considering moving to another carrier, but during the chat, the agent offered me a new plan. I was also promised a $15 monthly loyalty discount. I asked to have this discount included
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Hello @user_3p53ht, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if differ
Network issues | High ping/latency/packet loss
I’ve been having issues with high ping/latency/packet loss for several weeks now affecting my ability to game online. I’ve actually been banned/restricted from playing against other players online due to an “ongoing network issue negatively affecting the gameplay experience for others”. It’s easiest
Question
I have literally had 17 technicians, 4 supervisors and an "area manager" at my house in the last 10 months.After last week (had 3 more techs out) i was literally assured (and yes, I recorded it) that this next tech will have magical powers, and an en
Insufficient Maintenance Notice Cost A Complete Workday
I received a notice saying there would be system maintenance starting “early morning,” with no other details provided. No exact start time. No estimated duration. No explanation of how long service might be unavailable. The outage didn’t happen overnight. It started around 8 AM. From that point on,
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You should check out this thread:https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701Been with them since it was Covington Cable.... ridiculous.
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
Question
Yes I have an antenna installed at my home and the Xfinity tech is blocking my ability to access my antenna to get FREE LOCAL CHANNELS. Nobody can explain why Xfinity has access to my private antenna and why I am being upsold to access free LOCAL CHA
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
Question
user_72jpt9 Thank you so much for reaching out for help with your Pause message with your internet connection. From my experience tends to be a connection issue. I personally see it in locations where there are a lot of units or homes in small area.
Device paused? No, but yes it is.
There doesn’t seem to be any solution to the Xfinity app’s non-paused, paused problem. I’m trying to work from home on my PC but the internet browser says my device is paused, in the app it’s not paused. None of the reply’s to the other topics on this issue are actually working (they basically all s
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user_zi9pta Please use this link https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry as it will get you though to the NOW support team. They are the experts that handle these issues.
Strange error from now mobile
I went to update my payment method with now mobile as my old card was declined. I got a message that said I have no now services on my account. I chatted with a rep who said my line was deactivated (I still have both phone and mobile data working) he tried to send me the bill and confirmation to rea
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I think xfinity is a corrupt company to charge us and then I have to call them over and over to cancel it is criminal!
cancel service
We canceled Xfinity last week on thursday but they only turned off service yet continued to bill us
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cancel service
We canceled Xfinity last week on thursday but they only turned off service yet continued to bill us
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X1
Hey there, @19regor39, thanks for reaching out through Xfinity Forums regarding your email services. There was a known issue effecting our email services. Have you checked if you are still having this issue?
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Thanks for allowing us to help with your rate concerns, user_z5neu2. I'm glad we found a great offer for your needs. If you need anything else, don't hesitate to create a new public submission. I will mark this post as resolved. Have a great rest of
Agent Assistance
We are happy with our services with Xfinity and the current discounts are about to expire, can you help us?
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Hey there user_40f7f0 👋 I definitely understand how annoying app issues can be, especially when it's interrupting something I'm trying to watch, but I appreciate you taking the time to come to our community for support, and you're in the best place
Error TVAPP 00281
Also getting ATTEMPTING TO RESUME, WE’ve run into a problem while streaming., please wait while we try again. ⚫️⚫️⚫️ This problem has been an issue for over three months. I’ve tried everything suggested. Don’t think I have much more patience.
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Hello, user_vbqwe8. *Thanks so much for joining the Xfinity Forums community! We really appreciate you reaching out about your internet concerns—you’ve definitely come to the right place. To get started, could you share a little more abou
Internet
I call yesterday and gotten the stench and I'm trying to figure out why is the Wi-Fi? It's off when I call for the extension.
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Thank you for reaching out to us @user_ntsz6t! Are you seeing this on all cable channels? Have you had a chance to send any troubleshooting signals using our Xfinity app?
My tv picture has a green tint- only on the cable channels, the apps are all ok
My tv picture has a green tint- only on the cable channels, the apps are all ok
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Hey @user_cimj2l, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Video X1 TV Box. With the Easy Setup on screen, that indicates the set-top box is attemp
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Stuck on East Set Up- Close Menu Language
My mom is a senior with dementia. Her TV has been working fine. Suddenly she shows me that her TV is stuck on the Easy Setup- Choose your Menu Language. It give the options English, French Espanol. The TV powers on and off, but I can't scroll and choose English.
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