Xfinity Community Forum

Hello user_g8u5u8 thank you so much for reaching out here on our Xfinity Forums regarding your internet services issues. It sounds like a lot of home devices are having issues connecting - some home intent connected devices require a 2.4GHz internet

XfinityAlfonso

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38 seconds ago

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75% or more less speed than promised

2Gig wifi. H! Speed tests ran as low as 164 MBPS. 1 was 308, 1 was 351, 1 was just over 500! My adt cameras won't stay connected, my TVs arent even all switch over. Even my cat feeder kicked off. AND after spending hours upon hours over days switching things over. At least with Century link I got 50

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Hello @Master_baton_1826 thank you for reaching out on our community forum. I know how important it is to ensure you are getting the correct speeds. In some cases your plan does need to be changed to a next-gen plan in order to get those speeds. I wo

XfinityAbby

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4 minutes ago

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Netgear CM3000 stuck at 40Mbps upload after Mid-Split upgrade

Account Location: Bloomington, IN Current Subscription: 500 Mbps Download Tier Hardware Endpoint: Netgear CM3000 (Approved DOCSIS 3.1 Next-Gen Retail Modem) Issue: My local physical node completed its Next-Gen Mid-Split hardware upgrade, and the active Xfinity Broadband Nutrition Label for my addres

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Where are my email messages

Where are my email messages? How do I get to where they are listed?

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Email

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Netgear CM3000 stuck at 40Mbps upload after Mid-Split upgrade

Account Location: Bloomington, IN Current Subscription: 500 Mbps Download Tier Hardware Endpoint: Netgear CM3000 (Approved DOCSIS 3.1 Next-Gen Retail Modem) Issue: My local physical node completed its Next-Gen Mid-Split hardware upgrade, and the active Xfinity Broadband Nutrition Label for my addres

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Customer Service

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california LifeLine program

how do I apply for the california LifeLine program for my land line?

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Flex

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I would like a link to log into my Comcast email Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. What happens when you

BruceW

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23 minutes ago

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Comcast email

I would like a link to log into my Comcast email

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Comcast email

I would like a link to log into my Comcast email

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Email

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Ethernet-Connected Printer Not Showing as Connected Device

A non-WiFi printer connected to the Ethernet port of an XB8 gateway does not show up as a connected device either in the Xfinity mobile app or in the list of Connected Devices using the Admin tool website. However, the printer is recognized and prints using a computer on the network and its IP4 addr

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Xfinity App

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Thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help get you that tracking information. Please send a direct message including your full name and service address, and we can get started anyt

XfinityAbel

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43 minutes ago

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No Tracking Inofrmation?

After receiving my order confirmation through email, I was told that I would be sent a modem with tracking information in at least 2 hours. I have yet to receive the tracking information. I was texted before, though, that I had "compatible equipment installed, all you need to do is activate it using

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I can't get the Weather Channel in today, June 15. It has said all day "We're having trouble connecting." At the bottom of the screen, it notes XRE 03059.

user_65dqpf

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51 minutes ago

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The Weather channel not streaming on smart tv

For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately

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No Tracking Inofrmation?

After receiving my order confirmation through email, I was told that I would be sent a modem with tracking information in at least 2 hours. I have yet to receive the tracking information. I was texted before, though, that I had "compatible equipment installed, all you need to do is activate it using

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Customer Service

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Worst customer service ever!

Been trying to talk to someone to get a live person technician out to replace my box and they all say still getting in touch with a technician..

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Plan

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I also got the »invitation » on the login page to transfer my email account to Yahoo.com.

peterka09011

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1 hour ago

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Can not login to my email

Hello. All of a sudden I am unable to login to my email account. It’s not recognizing my username. When I put my full email address in, I put my password and the lb get the code- I’m getting error messages. Page not found etc

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Same here… I kept trying and got locked out. After two hours, I was able to log back in with no issues.

peterka09011

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1 hour ago

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Can not login to my email

Hello. All of a sudden I am unable to login to my email account. It’s not recognizing my username. When I put my full email address in, I put my password and the lb get the code- I’m getting error messages. Page not found etc

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@user_7yp6bk thanks for taking the time to post on our Xfinity Community Forums page. If you've already cleared the cache and cookies the next step would be to ensure that your phone OS and the Xfinity app are both on the most updated versions. If yo

XfinityAbel

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1 hour ago

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400 bad request on chrome

I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.

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Hello! I am having the same issue. I am trying to activate Peacock Premium from an Xfinity or NOW promotional offer. I am getting an error that says "Your Xfinity account is already linked to another Peacock account" which is not the case—it's the

user_jg7bwc

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1 hour ago

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peacock

I just upgraded my Xfinity plan to GIG and that comes with 2 YR sub to Peacock premium. I activated it on the Xfinity portal and when it got to Peacock I receive an error saying this: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_2726734 I did move

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@user_54a8kt Thank you for reaching out here, I can see how Frustrating this has been for you when you've been trying to cancel, I can step in from here and help with getting this properly handled. Please send us a direct chat message with your full

XfinityKam

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1 hour ago

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AI Chatbot Does Not Work

The botnloterally does not work. It will say "got it", and then do nothing else. Xfinity was already a nightmare to work with. The decision to be EVEN WORSE is maddening. It has taken me 4 days to cancel this terrible sevice.

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user_58w6ac, I'm sorry to hear you are seeing the same trouble. I see you've reached out, and we did a few troubleshooting steps. However, I understand we are sending a tech after getting no improvement. I'll be glad to follow up after the visit to s

XfinityVianney

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1 hour ago

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All streaming services freeze after ads...

Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a

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Thank you. I have submitted a direct message. When should I anticipate a response back?

user_s9tnq3

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1 hour ago

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Public Utility Easement Approval

I am reaching out to obtain approval/clearance from Comcast/Infinity for an existing rear detached garage that is encroaching into the 25-foot P.U.E. in the backyard. Approval is needed to move forward with permits from the city of South San Francisco.

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user_7cf504 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot. First I will ask a few questions to better understand the root of the problem. We value you as a lo

XfinityVictor

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1 hour ago

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Sign In

After restoration of service from power outage- xfinity app is asking me to sign in. It says I dont have authorization on this phone and won't load on my husbands phone. Want to talk to a real person.

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