Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (548.3K)
Cancelar servicio
Hello, I want to cancel my Xfinity Internet service completely. I do not want to continue the service. I prefer to handle the cancellation through messages because I do not speak English. Please help me cancel my service and confirm that my account is closed. Thank you.
Question
•
Sign-In and Account Management
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Please Help
Hi! I've been experiencing intermittent upload instability for a long time, particularly when livestreaming. I've confirmed that my computer can render and encode normally, but my streaming software experiences significant network dropped frames. My local gateway ping tests show 0% packet loss, whil
Question
Oh my God. Where is the FILTER BY FAVORITES gone? Talking about regressive updates. One of my all-time favorite features gone. Come on Xfinity, let’s go back to the future!
New app doesnt have favorites ..please bring this back!
Please ..please bring back the favorites option in the new xfinity TV app...Every time I want to watch an upper channel like in the 40o's or above i have to scroll through the guide starting at channel 2...I had all my upper channels saved in my favorites so it was a one click to watch the upper cha
Question
@frustrate I don't agree. It was tested. What we are seeing a decision to degrade a product for a reason. Whether that decision is made known to the customer is the issue, but I'm not going to hold my breath. What is also remarkable is that the Xfini
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
Question
Thank you for reaching out here about that monthly bill. I know how jarring any increase can be. Normally when we see that type of change you may have had a promotional rate that ended. I will be happy to look further into that from here for you. In
monthly rate change
I'm wondering why my monthly bill went from $40 p/mo Apr 2026 to over $95 p/mo in May?
Question
@XfinityJeffB I have Xfinity on 3 TV’s and have not updated app because I don’t want to lose my favorites! Please have a solution soon for this problem because scrolling through all the channels to find my Favorites is not going to work for me!
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
@XfinityEricB Note, only the Experian service was opened by me to do a credit check, the other two services are currently in a locked state.
Failed credit check
Applied to purchase new I-phone 18 Pro Max, with store mistakenly checking credit before I had a chance to email them back to tell what credit agency which had been unlocked. Then I tried using the 800 number to be told wait another 90 days with no exception.
Question
If you don't mind @XfinityDemitrius, could you please send in a qualified Xfinity employee who has actually read this entire post and understand the customers issues rather than stating the fact that is not true. The watch list is missing also. Than
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
@EG I appreciate you moving this post to bring the billing concern to my attention. Hello, @user_gb2e4r thank you for reaching out over Xfinity Forums. You've contacted the right place for support, I understand the frustration with being billed for e
Need confirmation of refund for box turned in months ago
Had text chat, was promised my bill would go down & get credit for box turned in Dec 2025 (11 mo credit at $14/month. Very disappointed in this “service” Will look for other options
Question
Soooo let's seeee wjt we do indeed get
Thing
Subject: Inquiry regarding Next-Gen Network / X-Class Symmetrical Speed Availability in Vancouver, WA (98660) Message: Hello, I am writing to inquire about the deployment timeline for Xfinity’s Next-Gen network upgrades and X-Class symmetrical internet tiers in my area. I am located in Vancouver, WA
Question
Seems to only have "Free Britbox" shows if they are also on another free channel
Free This Week…Unavailable To Me
I was so excited to see that Britbox was Free to watch this week, but unfortunately, when I attempted to watch one of the programs, I am sent to the Britbox “signup for a subscription page.”The same issue occurred with Apple TV programs that are listed as Free, but when I click on them I am again ta
Question
Totally agree….why is there no way to view Scheduled Recordings on the new Stream App? please add this back and put the visual indication back on the Guide to show that a recording is set. thanks
Scheduled recordings tab missing
I absolutely HATE the new xfinity streaming app. It doesn’t show the upcoming recordings any longer, when I look at the guide for live tv it is no longer easy to see if I have an upcoming show scheduled to record or not, I hate the way the recordings are grouped in my library. This “new” app is NOT
Question
Thanks @EG!Good afternoon @user_roo43o. We can help check on the status of your shipment and help you sign up for XFINITY mobile. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct
Eta of box
I received email .msg that my box is shipped i have not received it yet .i also signed of for $50.00 plan .i requested the free mobile line with it to is everything going to be shipped today
Question
MISSING IPHONE 14 PRO MAX
On 10/9 I sent off my wife’s iPhone 14 Pro Max for 700$ promotional credits through the provided shipping labels through usps. The device showed delivered on 10/12. For weeks now I’ve been jumping through hoops because 3 weeks later after the device says delivered my 8th customer service representat
Question
•
Devices
Invite friends and family encounters You can't make this change right now
Hi, When I try to click invite friends and family under account and identity, it brings me to the page You can't make this change right now We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. It provides
Question
•
Sign-In and Account Management
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
monthly rate change
I'm wondering why my monthly bill went from $40 p/mo Apr 2026 to over $95 p/mo in May?
Question
@user_qre8lk Thank you for reaching out to us here on the Xfinity Forum. I appreciate the steps you have attempted already to add your family and friends. I am here to help you resolve this issue, you are in good hands. Thank you for c
XfinityJulie
commented
58 seconds ago
to the conversation:
0
0
Invite friends and family encounters You can't make this change right now
Hi, When I try to click invite friends and family under account and identity, it brings me to the page You can't make this change right now We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. It provides
Question