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From my experience it usually goes up due to an end in promotional rates on the account. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be
Internet Bill Increase
Upcoming bill increased to $70, almost double what it previously was. I like the internet service and want to stay as a customer, but will not be able to with this rate. Are there any company discounts or current offers? I will have to cancel my plan and change provider if I can't find another rate.
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Hello, user_ygvus2! When you have a moment can you share a bit more details as @Again suggested? Thanks for being a valued part of the Forums community!
Getting into my comcast.net account
I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.
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Surprising 48% "rate hike"
Recently. we have had many internet outages in my area. When investigating in the app for official outages, I noticed the my next bill in September is going to be 48% higher! There were no emails, no mail, no notifications at all. As a comcast customer for 25 years, this is quite disappointing and u
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Your Home Network
Thank you for that information. Did you try to call back? @user_f5rlf4
Xfinity Mobile account showing another person's name, address, and email — two active lines affected
I've been an Xfinity customer since May 2024 with internet and two mobile lines. Earlier this year I transferred my internet service to a new address here in Minnesota. The internet transferred correctly. The mobile lines did not. On September 7 I spent roughly two hours in chat with three different
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Charge
I have been for a device that I don’t own it. I have been charged to many times for both devices that was returned. The relation between me and xfinity is internet
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Billing
Monthly Bill
My monthly bill jumped from $60 to $110. I was under the impression that this monthly bill was locked in for 5 years when I signed up in August of 2025. I cannot afford the monthly jump. Please let me know what my options are or I will have to search for WIFI alternatives - which I don't necessarily
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Your Home Network
Use of phone while traveling to Mexico
What do I need to do to use phone and data while traveling to Mexico?
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Customer Service
user_r8mhz1 Hi there! Thank you so much for using our Forums and for taking the time to contact us. I understand you have some questions and concerns about an old account. We are here to help and in order to do so we will need to access the account t
Dispute of Final Balance & Equipment Charges
Hello, I’m reaching out regarding an old Xfinity account that I just learned has been sent to Harris & Harris for collection. I moved out of Maryland almost two years ago. At the time, I was renting the property from someone who told me he would take care of everything related to the move, and I als
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Hey there, @user_hz0zy8! We're here to help, no worries :) I've turned your comments in their own post to ensure we specifically help with your particular account concerns. To clarify, are you paying both a residential services bill (like for Xfinity
Re: "I need to make a payment"
Apparently there are two places that I pay Comcast/Xfinity. I have paid the one and don't know how to pay the other. I think it was due yesterday and I need to know how to get to it
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@user_45pnsq Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon In the
Charged for the free year of mobile service
Hello, I signed up for the year of free service but was charged 36.80 on August 31.
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Re: "I need to make a payment"
Apparently there are two places that I pay Comcast/Xfinity. I have paid the one and don't know how to pay the other. I think it was due yesterday and I need to know how to get to it
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Billing
Thank you so much for sharing those details with us, @dwubs! I would be more than happy to dive into the account and open a ticket for our Xfinity Mobile team to reach out to you directly. Can you please send us a DM to get started? Please send us
Unable to cancel Xfinity Mobile Service
The online chat is broken and just gives me: "Unable to start a live chat session. Please try again later." and asks me if I want to schedule a callback. I say yes... and it goes into an infinite loop... I have tried different browsers, desktop and phone, with the same result. It's just broken. I ca
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Hello, @user_r35jko Thank you for your decision to move your mobile service to Xfinity. The Xfinity Mobile trade in process lets customers trade in an old device and get credit toward a new one. What type of phone were you looking to trade-in? Unlock
Mobile phone line transfer from Verizon
Hi i will transfer my phone line from verizon to you. My phone is paid of but still locked to veriozn, they said it will take 30 days to get unlocked. I would trade my phone in for an upgrade. Would that be an issue?
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My Netgear CM2050V got hacked. How can I remove the number and get my own number back?
My modem was hacked and has a differrent number installed. I have rebooted my modem but how do I reinstall the Xfinity information to get my phone number back??
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Home Phone Service & Equipment
On September 16, 2026, at 12:17 PM Central, I called Comcast's Customer Security Assurance line at 1-888-565-4329, as referred by an Official Xfinity Employee on the Xfinity Community Forum. The first agent collected my information and existing case
Xfinity Mobile account showing another person's name, address, and email — two active lines affected
I've been an Xfinity customer since May 2024 with internet and two mobile lines. Earlier this year I transferred my internet service to a new address here in Minnesota. The internet transferred correctly. The mobile lines did not. On September 7 I spent roughly two hours in chat with three different
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user_dr1h4h, I'm sorry to hear you're having trouble receiving text messages. Do you have an iPhone or an Android?
text messages
I'm not receiving text messages on my mobile phone. number [Edited: "Personal Information"]
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Hello, @Anonymous could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon In
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Services
I want to cancel my cable and intetnet service
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