Xfinity Community Forum

user_v127p4 If you join a Teams meeting using something other than your Fold 7, do you still experience the loss of connectivity?

XfinityBenjaminM

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1 minute ago

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Issue with reconnecting to mobile data once wifi is not available

i have xfinity mobile connection when at home i connect to wifi and join Teams meeting and when meeting is ongoing if I loose wifi connection than my mobile data is also lost and take couple of minutes to get back mobile data

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Moved to new country

I need to cancel service from France. I can’t receive phone calls from the United States. How do I do this?

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Customer Service

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Cancel service

We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?

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Customer Service

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Never fear, this is just a common feature that usually happens only once in a blue moon! But this week it happened twice to me. First time, a few days ago, the favs list was completely gone. I re-added all my favs, except for 2 channels I no longer

Scree

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2 hours ago

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Favorite channels disappeared

As of last night, I lost all my favorite channels on my Xfinity cable box for my TV. My favorite channels still appear on my Xfinity stream on my iPhone and Roku, but they're all gone in my Xfinity cable box. I've tried doing a restart. I've also rebooted my modem. Nothing helps. Please fix that iss

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DB

Your call center in the Phillipines has been doing bait and switch.

I called because Peacock a comcast company was make unauthorized charges to my credit for over a year and I couldn't contact by telephone. The Xfinity agent said there was upgrade in speed of my service that I would save money for one year. My service had been $119 per month the new would cost $110

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Customer Service

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Payment to wrong account

I made a payment to the wrong account

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Billing

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Thank you for the prompt response Gabriel, following are the details What make and model phone you're using? I have Samsung Fold 7 Does this happen every time your WiFi drops, or only during Teams meetings? Only during Teams meeting Ha

user_v127p4

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4 hours ago

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Issue with reconnecting to mobile data once wifi is not available

i have xfinity mobile connection when at home i connect to wifi and join Teams meeting and when meeting is ongoing if I loose wifi connection than my mobile data is also lost and take couple of minutes to get back mobile data

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payment

I owe money, but it shows no balance is due when i tried to pay

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Billing

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@XfinityJeffB Hello, I am just using the main primary user xfinity ID login. I thought I could maybe change the xfinity ID but it is okay if not. My main concern is how when I go to enter a sweepstakes with membership benefits, the previous account

MW71

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5 hours ago

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Change Xfinity account and forum username

Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!

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Hello user_tv2ypr, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. Have you rebooted your modem recently? Have we had any maintenance done in your area recently to yo

XfinityJeffB

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6 hours ago

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wifi speed has slowed down for no reason

Hello my wifi Speed has been around 865 on avg for the last year as we are on an 1100 gbps plan but as of today it has dipped to 30 gbps which has never happened before .

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Hello user_edvh9c, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to help. Please send us a direct message with your full name and complete service address to "Xfinity Suppor

XfinityJeffB

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6 hours ago

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Xfinity Support_Incorrect Bill

I closed my Xfinity account and returned all of my equipment before my new billing cycle began. My account was fully paid and up to date at the time of cancellation, so I should not have any outstanding balance. I just received a “final bill,” so I chatted with a live agent named "Sanchit", but unfo

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user_pj79rw Thank you for confirming. If you were successful in redeeming the offer already and had a code issued, the redemption information would be in your Xfinity member rewards history; it would be under my activity. It stays with your account s

XfinityAmandaB

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6 hours ago

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Call of duty beta code

My call of duty beta code disappeared after I clicked on it

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doubleespresso315 Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityAmandaB

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6 hours ago

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The 60-Day Policy Is Not the Whole Story — Replacement Device Needs to Be Addressed

I keep seeing responses on this forum saying that a replacement phone must be active for 60 days before Xfinity will unlock it. I understand that this may be the standard policy, but I am challenging the idea that 60 days is an absolute, non-negotiable requirement in every situation. I know firsthan

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Hello @user_3s8gqk, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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6 hours ago

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Cancel my service

Hi Team, I am back to my home country due to some personal reason. I have returned the device in Xfinity store. Now i want to cancel my internet service and Xfinity mobile service. Could you help me with that. Thanks

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Have you tried changing the users' roles as well? Login to xfinity.com or the Xfinity app, then go into your account settings and change the roles to allow you to change the username.

XfinityJeffB

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6 hours ago

to the conversation:

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Change Xfinity account and forum username

Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!

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Xfinity Support_Incorrect Bill

I closed my Xfinity account and returned all of my equipment before my new billing cycle began. My account was fully paid and up to date at the time of cancellation, so I should not have any outstanding balance. I just received a “final bill,” so I chatted with a live agent named "Sanchit", but unfo

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Billing

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I can log in but my beta code disappeared

user_pj79rw

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6 hours ago

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Call of duty beta code

My call of duty beta code disappeared after I clicked on it

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Yes i can log in but the reward is gone

user_pj79rw

commented

6 hours ago

to the conversation:

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Call of duty beta code

My call of duty beta code disappeared after I clicked on it

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user_pj79rw Thank you for stopping in for help with the free Call of Duty beta code for our members. Once redeemed, the code should still show in your member rewards. Are you able to log in to your Xfinity member page to see the offer? [Edit:

XfinityAmandaB

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6 hours ago

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Call of duty beta code

My call of duty beta code disappeared after I clicked on it

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I need help escalating an Xfinity Mobile device-unlock issue involving an Assurant replacement phone. My original device was unlocked. Assurant subsequently provided me with a replacement Galaxy S24 Ultra, and the replacement device was carrier locke

doubleespresso315

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6 hours ago

to the conversation:

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The 60-Day Policy Is Not the Whole Story — Replacement Device Needs to Be Addressed

I keep seeing responses on this forum saying that a replacement phone must be active for 60 days before Xfinity will unlock it. I understand that this may be the standard policy, but I am challenging the idea that 60 days is an absolute, non-negotiable requirement in every situation. I know firsthan

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