Xfinity Community Forum

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It has both of our names - her as “owner” and me as “manager”. When I log in I only see my information, and when she logs in it has her name as owner and she’s unable to update anything, nor am I. We both already submitted the paperwork to fix this,

user_bao30q

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50 seconds ago

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

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Test post for DM icon

Just testing,Ignore this

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Billing

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Damaged sprinkler

We had a group digging in our yard for Xfinity and we now have a missing sprinkler head and the other one is halfway under our drive way. We had called initially due to the concern they may be damaged from them digging and now that we have been able to check things out we are finding the damage.

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Customer Service

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I absolutely agree with you. I am so tired of taking the hit for everyone who has an agenda. Xfinity/Comcast is a huge billion dollar company and should be able to settle with Scripps (another huge billion dollar company) to return ABC to our

user_6ok9vr

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5 minutes ago

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The loss of ABC

I have been a Comcast customer for 47 years and was always able to watch ABC. In all those years, there has never been a contract dispute that cut off a channel. Shame on Comcast for your lack of negotiating skills. Comcast can spend millions of dollars advertising during high profile sporting event

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Hello, @user_bao30q thank you for reaching out over Xfinity Forums. I appreciate the detailed information as it's really helpful to know what had been done previously, and completely understand how this is a frustration experience not only for you bu

XfinityJustinC

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7 minutes ago

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

Question

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Account Owner

I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had

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Sign-In and Account Management

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Sounds like there could be an issue with your equipment. That is the only app that is giving you problems?

XfinityDuron

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15 minutes ago

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netflix

netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf

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Xi6 ethernet connected

BillB22

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17 minutes ago

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netflix

netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf

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Hey there user_53wnt8 👋 I appreciate you dropping by in our community forum with your concern, and we're happy to help! Just to confirm, is the conduit you're wanting to be relocated on residential property?

XfinitySeth

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17 minutes ago

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Comcast conduit relocation

I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.

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@gbakmaars You can try calling our Customer Security Assurance. Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329

Again

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22 minutes ago

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email folders are missing; how to restore them?

All of my email folders are missing. They need to be restored. Help!

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Comcast conduit relocation

I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.

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Customer Service

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Xfinity mobile not honoring contract

Xfinity Mobile offered a complimentary cell phone line with a trade-in, charging only $25 per month. They provided a USPS return label for our iPhone, which we promptly returned. As per our agreement, we were entitled to the promotion. However, every month since June, we were billed $47 per month vi

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Plan

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I agree with comment. It is a great suggestion to give a refund to us. Your prices have gone up the past 2 months without explanation, and now this without notice! Please do something as soon as possible to resolve this situation.&

kubat

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24 minutes ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Greetings, user_r6fewb! Thanks for reaching out to our XFINITY Community forum. We will be more than happy to help look into this billing concern for you. By chance, have you had any recent service changes made lately?

XfinityNatalie

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26 minutes ago

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Why do I have two X1 Preferred Pro+ Dp charges on my bill

Why do I have two X1 Preferred Pro + Dp charges on my bill.

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Oh no, that is definitely an issue we can assist you with from here. If you are not able to swap that out at a service center I can get a replacement sent out. Can you send me a direct message with the full name and complete address for your service?

XfinityJohnG

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32 minutes ago

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Cable box not working

My cable box got wet and isn't working anymore

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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.

EG

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37 minutes ago

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Bill Payment

How do I pay my bill at this website?

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What device are you using to stream your Netflix account?

XfinityDuron

commented

38 minutes ago

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netflix

netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.

EG

commented

39 minutes ago

to the conversation:

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Delete multiple recordings at one time

I want to delete multiple recordings

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.

EG

commented

39 minutes ago

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Help with internet

Can't stream. Internet goes in and out

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Xfinity Stream App on Samsung TV cannot reset forgotten parental control PIN

Hi - posted about this over a year ago, spent hours on the phone with support and still no resolution. Has anyone had success *resetting the parental control PIN for the xfinity stream app for a specific tv*? Logging on to xfinity stream on my laptop *does not* fix this -- it only resets the PIN for

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Xfinity Stream App

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