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Cable is pixelated
Cable tv is pixelated and picture/sound drops. I also have Xfinity cable. Newer Nighthawk modem. Cable tv is pixelated. Netflix/Hulu, DVR are clear pics. I tested coax port from wall. Good. New coax cable to modem New splitter. New coax to box. New hdmi to box. New DOCSIS filter on coax to box. Pict
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X1
[SOLVED] UDM Pro + Xfinity Fiber (Nokia NKFN11AEL ONU) — Frequent Short "Temporary Internet Disconnection" alerts — Root cause + fix TL;DR: If you're running a UniFi Dream Machine Pro directly connected to Xfinity's Nokia ONU (model NKFN11AEL, 10G-EP
EPON customer-owned router — need ONU provisioning to remove XER10
I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO
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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
I'm upset
In early August my son and I went to Xfinity to upgrade our phones. They upgraded his first to a Galaxy S26 Ultra and gave me a $700 credit for his S23 Ultra. I went to pre order a Galaxy Z Fold 8 for My Flip 7. They told me I couldn't. That I had a $3480 credit limit. Which was news to me. Didn't k
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Comcast Xfinity / FedEx iPhone Scam
I am a victim of a scheme that is well-documented online. After my iPhone was delivered, I was contacted on the same day by someone representing themselves as being with Xfinity and was told I received the wrong phone and that I needed to leave it on the porch to be picked up. They knew every detail
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Devices
Hello, @user_p47thj! I apologize that you were not able to understand the game as it was playing. I understand that is a disappointing experience to go through. Have you tried to toggle or adjust the preferred language in the app. It is usually set t
NFL on nbc in spanish
I cannot get the game to play in English on my Xfinity app. Commercials are in English but game is in Spanish. I am streaming remotely.
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Hello user_kdeh5q, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and happy to help. To research how to best proceed, I will need some account information best kept private. Please send us a direct message w
I have the wrong upload speed for my plan and it shows an outdated speed
"I have a 300 Mbps plan in a mid-split area with an approved Arris G20 retail modem. My download is perfect at 330 Mbps on Ethernet, but my upload is stuck at 8-10 Mbps. My account profile is incorrectly showing a legacy 35 Mbps tier instead of the upgraded 100 Mbps tier. A ticket was submitted a mo
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user_bdm703 Thank you for stopping in for help with accessing your Comcast email account. The loop does sound like an odd glitch. Have you by chance followed @Again recommendation of clearing your cache an cookies? Or attempted from a different brows
Comcast Email
Hi, I'm having trouble accessing my Comcast email. I can sign in to my Xfinity account, but whenever I try to access my email, I'm redirected back to the Xfinity article: https://www.xfinity.com/support/articles/account-email-information. I've also tried going directly to https://connect.xfinity.com
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Please cancel my internet...
I cant seem to figure out how to cancel it and i need to cancel it can someone please help me?
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Your Home Network
Same problem with Paramount plus.
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
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How do I stop a bill for $0 I get every month?
How do I stop a bill for $0 that I get every month?
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Billing
Peacock account access
Is it possible to reset my account's Peacock. The old one can be deleted, as I'm taking over for my mother who pass away 3 years ago. I no longer have her Email, so I can't access any reset information. Every time I try to connect, I get "Your Xfinity account is already linked to another Peacock acc
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Sign-In and Account Management
Still not able to access any support. Getting the runaround. Would be happy to use phone or chat services but you specifically shut off those options due to a local outage? (Have confirmed that you can access my account. You just won’t provide suppor
Can’t cancel during an outage?
Second unexplained and sudden outage in a week. Didn’t get any texts about this one, not listed on outage map and you keep bumping back the time to restore service. I am disabled and struggling to work from home, need to make significant additional purchases and arrangements. Unfortunately, you also
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No ABC CBS FOX NBC still
It’s been quite awhile, weeks if not over a month, since I’ve had access to these channels!!! Can’t get them on my Firestick, Samsung SmartTV or thru my phone. Is there any word on whether these channels are still available to me?!?! I’m out of patience. No resolution and seems to be no concern to X
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Xfinity Stream Website
Greetings, @user_bvewqk! We are glad to further help with the NBC stations freezing. I understand how that would be frustrating to have happen. We want our service to work flawlessly and will get to the bottom of this! What troubleshooting st
All NBC channels freeze
For about a year, my NBC channels have not worked they freeze and lock up non-stop, and all NBC channels are unwatchable. Why am I paying $450 a month if I cannot watch my local NBC station or any NBC channel for that matter? It was awful during the Olympics, the World Cup, football, baseball, and a
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@XfinityRoberto I still do not have the channels. ☹️ and it’s the only reason I have Stream. Should I cancel my subscription till it’s decided if I can get those channels? I’m getting frustrated and out of patience.
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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I still don’t have them. ☹️
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Thanks for joining us here in the community forums, user_yfjzga! It sounds as though you may have a promotion in place that's going to expire soon. You can find details about any promotion that's currently on the third page of your bill in green prin
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Upcoming charge
Hello, I saw that my next upcoming charge is for 85$ instead of what I have been previously getting charged. My usually bill is 56$. I am wondering why it has increased to 85$. Thank you.
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