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I want to cancel my phone line with xfinity. But I moved to aniOther country
Hi, I moved to another country and I am not able to make calls internationally so I’m not able to reach Xfinity through phone. My issue is that I need to cancel my xfinity mobile plan.
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Plan
I need assistance with an unresolved Xfinity Mobile billing dispute.- 10-30-26
I was charged approximately $22 per month for a mobile line that was never activated or used. After multiple attempts to resolve this issue with customer service, I received only a $40 refund, while approximately $160 remains outstanding. I have already escalated this matter through the FCC and Cali
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Devices
Line not buried been siting in my yard for months
A cable line that needs to be buried has been sitting in my yard for months and it’s going from my yard up the gutter line on the street to my neighbors three houses up and it constantly gets in the way of me running my lawnmower And I don’t Want to hit it my address is 8326 66th St S, Cottage Grove
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Customer Service
Hello @user_njukgg, thank you for taking the time to leave a post. Sorry you’re still dealing with this, especially after already spending time with a representative trying to get the HBO channels restored. I can understand how frustrating it i
HBO channel will not work
I have a plan that includes the HBO channels and I pay for HBO Max streaming. Yesterday the channels all disappeared from my guide and when I go to the channel it says we need a subscription. I did a full chat with a rep yesterday and she tried a couple of things then said my system should be fully
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No, I am good. Thank you.
Equipment
I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment
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Worst customer service ever
I contacted Xfinity customer service 2 days ago regarding switching service after being with them for 11 years to T mobile I can get internet 500 mbps connection for 50 a month and TV streaming service through you tube for 85.00 a month. I was told I could keep my 1 gig speed for 95.00 month and get
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Customer Service
Hi @user_vv27tv,Thank you for sharing your experience with us. It sounds like you have been on quite a journey to get this resolved. You've come to the right place to make that happen. We'll need to start by reviewing the account(s), please send our
Bad Customer Service. Bad network. Bad customer executive resolution.
I have been with T-mobile cellphone service for 13 years and Xfinity Internet fot 10+ years. My wife told me that our Xfinity internet bill had gotten out of hand and was coming in over $300, so I called and went to the Xfinity store and thats where everything went to [Edited: “Profanity”] Over a co
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Thanks for your time and effort on this. Was there anything else that me or my team can help with?
Equipment
I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment
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Service Cancellation
I want to cancel my Xfinity Internet service effective 10/30/2026. I do not want a phone call or retention offers. Please process the cancellation through this messaging channel and confirm the termination date, final charges, and equipment-return requirements in writing.
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Your Home Network
Update: The deflection stage... no longer trying to address the insane price increases, instead bringing up unrelated issues pretending to care. Every minute just reinforces the perception of just delaying until the customer just gives up. Never been
Customer service and call centers
Spent three hours this morning with customer support and, apparently, other departments. The first agent was negotiating with me in good faith but our chat connection was disconnected. When it came back up again it was like starting from zero with a new agent who couldn't care less about me. That es
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Thank you for your assistance with resolving my issue.
Equipment
I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment
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Thanks for the update, @user_bal3a4. I would recommend making sure your Fire Stick and the XFINITY Stream App are fully updated. Can you do that and try again?
Closed caption on my streaming
I can’t turn off the close caption on my streaming. It just started up and now I can’t find how to turn it off
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
help with cancellation from years ago
I previously cancelled my xfinity service and continued to be billed. I called customer service and was repeatedly transferred from person to person until I was rudely hung up on. So the service was never officially cancelled even though I was told they would send me an email for the cancellation. T
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No it doesn’t help. I have a fire stick. I found where to turn it off. But very time I turn on the tv I have to go in and turn it OFF!
Closed caption on my streaming
I can’t turn off the close caption on my streaming. It just started up and now I can’t find how to turn it off
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That’s not helpful. I need you all to make sure the name is correct on it. Nothing to do with numbers or expirations. The old owners name is on the certificate. I need MY name on it.
alarm certificate hard coded to previous account holders name
hello, alarm certificate shows with previous owners name. I am the new owner and primary account holder. With the wrong name my insurance company will not accept it. I need this certificate updated to reflect my name. I need an official employee to send me a private message help me manually override
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Equipment
I am being asked to return equipment I returned years ago. I do not have it nor do I have a receipt and my account shows it has not been active. What can I do
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Non-X1 Service
Glad to hear that a tech appointment was able to clear that error for you. Would you like us to follow up with you early next week to confirm the error does not return?
Error XRE-03121 on XiD-P
Started getting error code XRE-0321 on a XiD-P cable box several weeks ago. I have three cable boxes (each a different model), and this problem occurs only on this one cable box. It effects all channels. However, when I hit the Xfinity button and go to Apps, I can still receive Netflix and other str
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Hi user_73bc8m! Thanks for joining and visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I understand how alarming it may be to notice a sudden increase in your monthly bill. When a promotion
XfinityAmira
commented
4 minutes ago
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Cable
Why did my bill go up $30.00 more
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