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No subscriptions working - please help
I am a new customer of Xfinity 1G internet plan that comes with Peacock And Disney+ subscription. My monthly statement shows so. Except that none of my subscriptions are active. Nor is there any way to activate them. xfinity customer service is sleeping on the complaint. There never was any “activat
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Customer Service
Want a NEW HOUSE PHONE NUMBER
When I make a call, I get a recording saying, "This number is protected by SPAM call filtering...enter the following digits." I would like a NEW PHONE Number to stop the SPAM reporting.
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Customer Service
Thank you for reaching out in our community, @Riley922. We are happy to help clear up your concerns over a Prepaid Mastercard. Can you tell me how you received it? We'll gladly look into it for you.
Virtural Prepaid Mastercard Military $180
I am unable to activate this card; the link errors off. Yet I can go onto the Xfinity site and can pull up the card sent on Feb this year along with a card sent previously that I could not activate. Is this a scam, is Xfinity playing a game, or is there a requirement to obtain a new service needed f
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user_e8tdmb Awesome, I am glad they resolved your concern. Is there anything else we can assist you with today?
Peacock
am reaching out to you, unsure if you even exist or will read this email. I am having such a difficult time trying to resolve an issue with watching Peacock on my television. I used to be able to view it, and now I can’t. Please see the email below that I wrote to an Xfinity employee who had reached
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I appreciate you letting us know you're experiencing something similar user_7xv3ml! Can you confirm what device you're using?
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Virtural Prepaid Mastercard Military $180
I am unable to activate this card; the link errors off. Yet I can go onto the Xfinity site and can pull up the card sent on Feb this year along with a card sent previously that I could not activate. Is this a scam, is Xfinity playing a game, or is there a requirement to obtain a new service needed f
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Customer Service
I am experiencing exact the same issue, wifi hotspot suddenly not working and saying my tier does not have access. None of the solutions provided above here. Have you resolved your issue?
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Mis información about the Price on watches
La persona que nos atendió nos dio mala información sobre los reloj smartwatch el costo nos dijo que íbamos apagar 4 dolores por mes y cuando venimos ala tienda aver cuánto pagaríamos mensual nos disen que sería 17 por reloj y se pagaría por el par 35 dólares y nos nos pareció por tal motivo tuvimos
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Devices
@user_p9yxa7 Thanks for coming to the forum to let us know. The best thing is using the Xfinity app to check the appointment status. It will confirm if the tech is just running late, or if the appointment needs to be rescheduled. If you have any trou
No show technician
We have an appointment for a technician today between 10:00 and noon but nobody has shown up. Please advise. Thank you!
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Video and image's blur and slow to apear in Chrome and Edge. Desktop PC
My Social media and other software under chrome and edge seems to be having some problems displaying some videos and images on my desktop PC. Which causes a delay and blurry images. Some take a few seconds and some never show at all. Win 11. xfinity Dl 948.37 Mbps Up 180.13 Mbs I'm trying to see if
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Your Home Network
@XfinityVictor no, someone finally figured out the issue. Thank you for responding!
Peacock
am reaching out to you, unsure if you even exist or will read this email. I am having such a difficult time trying to resolve an issue with watching Peacock on my television. I used to be able to view it, and now I can’t. Please see the email below that I wrote to an Xfinity employee who had reached
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I've received a link proportedly from xFinity proportedly telling me to begin my the transition. But the update now link carries me to a zoom site. I don't think this is correct. Advice from all is appreciated.
emails transition to yahoo
How do i know if the mail I get regarding the transition to Yahoo is authentic? I am getting messages from [Edited: "possible malicious email"] telling me to click the link below to update now. Sounds fishy to me.
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Hello, user_p322dt! Thank you for reaching out to us here for help with your email forwarding. Have you double checked all the setting you enabled just yet? I also wanted to ask if you Upgraded your comcast.net email experience to Yahoo Mail? &
email forwarding
Has email forwarding changed? I have it set up and I know it used to work. But recently I noticed that emails might not be getting forwarded. So I sent myself an email and it was NOT forwarded to the email I had set up. I just now turned off email forwarding and then set it up again and typed the fo
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We're happy we could help and even more so glad you were able to locate the information you needed! Should anything else come up, please do not hesitate to let us know 👍
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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I appreciate you letting us know about your concerns user_fwegqh. If you're still experiencing any billing issues, we'd be happy to assist. Please send us a direct chat message with your full name, the name listed on the account (if different), and t
Untruthful customer service
Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which w
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severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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Your Home Network
Howdy user_11vneq 👋 Thanks for reaching out with your concerns in our community, and we're happy to help! To confirm, are you trying to add a comcast.net email to the native iOS mail app?
Email on iPhone
I keep getting incorrect id or password. Works on my laptop fine but iPhone while using Oulook
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I sincerely apologize for the stress this move has caused you. I hear your frustration loud and clear, and it’s disappointing that our systems and teams haven't hit the mark for you yet. This is definitely not the smooth transition we aim to pr
Customer service
The worst experience I have ever had. I went to change my address and the PEOPLE WORKING cannot do it. I call the stupid robot and it doesn’t work or help. My issue is still not solved. All I got was “sorry” from the people.
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Thanks for reaching out in reference to concerns with making calls. I apologize for any inconvenience this may be causing you, and I will be more than happy to assist you today. To send a "Direct Message" to Xfinity Support: Go to xfinityforums.comCl
XfinityCarolyn
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Want a NEW HOUSE PHONE NUMBER
When I make a call, I get a recording saying, "This number is protected by SPAM call filtering...enter the following digits." I would like a NEW PHONE Number to stop the SPAM reporting.
Question