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Since we're speaking on a public forum, we wouldn't have access to your account details. We truly appreciate you providing those details user_uk9zl6. I'd like to look deeper into your issue. To get started, send a Direct Message to "Xfinity Support"
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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KOAA
To Whom It May Concern: How are the negotiations coming? I hope both sides (Scripps) are listening and keeping your customers in mind. We are first on your list, right? Thank you, Karen Hertsgaard
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Customer Service
Utility Box
They changed out the utility box in our backyard today. They left dirt all over our yard. They also left the new box uncovered hours ago. I need a technician to come to the yard for the box and to get rid of all of the mud they dug up and left.
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Customer Service
Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, but they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fai
Scripts missing
Are you offering a discount or making Peacock available for your customers?? This is very concerning that we are not getting a local news channel and a major broadcast channel of NBC.
Question
I DM-ed you as described in your instruction
Billing Issue [Edited]
I am writing regarding a billing issue on my account. Last month, I contacted Xfinity via chat and was offered a reduced monthly rate after my promotion expired. I have a full transcript of this conversation confirming the agreed pricing. However, the agreed rate was never applied to my account. Whe
Question
Scripts missing
Are you offering a discount or making Peacock available for your customers?? This is very concerning that we are not getting a local news channel and a major broadcast channel of NBC.
Question
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Customer Service
thank you to all xfinity/nhk employees who helped resolve this issue! :-)
NHK World Japan TV listings wrong by one hour (channel 377 Chicago area)
Ever since the March 8, 2026 Daylight Savings Time switch, NHK World Japan's programming guide / tv listings have been unadjusted and wrong/late by one hour. Today is 4 weeks later, April 3rd. Xfinity/Comcast, please fix this. I tried using the chatbot, it failed. I tried calling 800-COMCAST, got vo
Question
this issue has been fixed by working with xfinity support via direct messaging. thanks to all involved in making this problem disappear! :-)
NHK World Japan TV listings wrong by one hour (channel 377 Chicago area)
Ever since the March 8, 2026 Daylight Savings Time switch, NHK World Japan's programming guide / tv listings have been unadjusted and wrong/late by one hour. Today is 4 weeks later, April 3rd. Xfinity/Comcast, please fix this. I tried using the chatbot, it failed. I tried calling 800-COMCAST, got vo
Question
Power cord for eps6
my dog chew on the power cord and I need a replacement for it
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Devices and Equipment
@user_70hmpi Thank you for allowing our team the opportunity to dive in and assist with your recent billing issue. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "D
Billing Issue [Edited]
I am writing regarding a billing issue on my account. Last month, I contacted Xfinity via chat and was offered a reduced monthly rate after my promotion expired. I have a full transcript of this conversation confirming the agreed pricing. However, the agreed rate was never applied to my account. Whe
Question
Yes, I have tried but also failed. I visited www.peacocktv.com and try to log in with my Xfinity email but it doesn't recognize it. Peacock assumes it's a new user account. As such, I can't connect or link my Xfinity to Peacock.
Can't Activate Peacock!
I am a Platinum member which includes the Peacock subscription, so I went to activate Peacock in My Account. I keep repeating the following without success. First, I claimed the Peacock subscription. It indicates the benefit is "Claimed" and can be activated. Then I went to My StreamStore to activat
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@user_hjt1 I totally hear you! When it's a security matter, you want a real person on the line. I'm here and ready to help. To make sure we handle this correctly, could you tell me a bit more about what's going on?
Need to speak with a human about a security problem
I have a security problem question and I need to speak with a human being [Edited: "Personal Information"]
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@user_u1gfkl Thanks for adding a post to the community. As well for checking the app, that means it's isolated to the home. Have you checked to make sure the cables are in good shape, and connected finger tight? Are you using a separate router?
Frequent outages
My WiFi frequently drops day to day, on no regular cadence. When I use the troubleshooting chat I just get the boilerplate "Try unplugging your router and plugging it back in" which works until it drops again a day later. How can I get better support for this issue and a more permanent fix?
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I am not missing the Activation button for Disney+ Hulu Bundle. I've done everything! Literally. Doesn't my account keep record of conversations had? Otherwise, the new Xfinity rep needs to start all over. 1. Lin
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
user_eitpuz We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. Could it be possible the local team will be back to finish up the work, or does it ap
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Utility Box
They changed out the utility box in our backyard today. They left dirt all over our yard. They also left the new box uncovered hours ago. I need a technician to come to the yard for the box and to get rid of all of the mud they dug up and left.
Question