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thunderbird email issue
this has been an issue for years. see https://forums.xfinity.com/conversations/email/thunderbird-localhost-error/66e9a0adde8d1e3b5f415872 but unfortunately the information there is false. comcast.net emails do use oath2, have sent up one account in thunderbird with no issue, but it's a secondary on
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Hello @user_0lud8l sounds like the tech is going to open a maintenance request to have the line checked. How long has it been since the tech visited your home I would like to check your account to see if that request has been submitted. Please return
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
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user_cf8a45 Thanks for reaching out about your credit concern being applied to the account. To confirm were you told it would be applied within the last 2 days? It can take up to 48 hours to apply fully, but you wouldn't see the credit details until
Where is my credit? [Edited: "Inflammatory"]
I had two charges for autopay failures even after I updated autopay in the system. I was on the phone with the customer support 2 times for over two hours. The support promised credit, but I am not seeing it at all. Where is my credit? Such a bad customer service.
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Where is my credit? [Edited: "Inflammatory"]
I had two charges for autopay failures even after I updated autopay in the system. I was on the phone with the customer support 2 times for over two hours. The support promised credit, but I am not seeing it at all. Where is my credit? Such a bad customer service.
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Billing
Tech came to house. They were very nice and listened to the situation. Modem had been down for hours. Tech checking levels at house and modem. Can't find specific issue. Did recommend changing out a grounding / pass through block inside to Belden PPC
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
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... I am well aware of the issue. I'm glad to hear it! Now if only that awareness were to find its way into your posts. I apologize for posting correct information.
Can't get WTVR and now can't get into my email account. What in the world are you doing to your customers. I would like to get into my email account. Also, what are you going to get WTVR back on.
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It is connected to an ORBI RBR750 Netgear Router Netgear's specs for the ORBI RBR750 say that it has three 10/100/1000Mbps Gigabit Ethernet LAN ports, and one 1Gbps Gigabit Ethernet WAN port. The device does not support speeds above 1 Gbps.
Not getting full speeds from new Arris S34
I recently did a factory reset of my Arris S34 modem as I am only getting ~950MBS download speeds instead of closer to the 2000 that my plan supports. I also realized that the network cable was plugged into the slower speed port. So, with the cable in the correct gig port and the factory reset compl
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Yes there were a few other channels impacted. The NFL channel and another channel, but I don't care about them cause I do not ever watch them. I'll let that slide. H & I which stands for HEROS & ICONS, was shut off on June 25, 2025.&nb
WHY NO ABC TV AND NO H & I CHANNEL, WHICH IS HEROES AND ICONS.
Both H & I, and ABC are not available. BOTH CHANNELS were included in my contract, yet no lowering of my bill. Comcast is a thief, the worst kind of corporate greed. DO NOT USE XFINITY FOR ANT THING BUT TV!. They nickel and dime you and you will pay more. Forget mobile service to.
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user_efb0vd To confirm, you have no speech bubble icon on the top right of the screen when logged into our Forums website that allows direct messaging on this platform on any device you use? I don't have an email address I can provide that would be a
DM assistance
There is no DM option. I need to contact someone to try to have an issue resolved. I mailed a letter but I want to send an email and not post it on the forum.
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I agree with the comments on this forum. Why do I have to wait for Xfinity to decide if they are going to come to an agreement to receive a credit. If you contract with them tomorrow that will not make up for the time that my service and watch
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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I'm having a similar problem - did you ever resolve this and if so how? I've had to drive in to the Xfinity store 3 times just to get a port-out pin, and each time I've then tried porting out and Xfinity rejects the new carrier's transfer request say
Port out is a NIGHTMARE!
I want to port out my 2 numbers away from Xfinity. I have been on calls with Xfinity agents for 5+ hours now. All they do is say that they can only provide the port out PINs. Despite double-checking and confirming EVERYTHING, the other provider still said that the previous carrier (Xfinity) rejected
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I couldn’t get it with any of my systems. Please send me an email address. The DM thing isn’t working. And I don’t want any phones calls just writing correspondence.
DM assistance
There is no DM option. I need to contact someone to try to have an issue resolved. I mailed a letter but I want to send an email and not post it on the forum.
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Hello @user_wmskav, thank you for bringing this issue to our attention. We can certainly take a closer look to see what may have taken things off track here. We'll need some additional information to perform the account review. If you could send our
I’m being charged $115 instead of the $70 my plan is
For the last two months I’ve been getting charged $115 when my plan is only $70. I haven’t upgraded anything or gotten any new equipment and we haven’t been overusing or or overconsuming the internet. I’m confused why the upcharge is happening and I just want to go back to $70.
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Hello @user_hq897h We renegotiated a deal with YES Network and the Gotham sports app to get Yankees games. Xfinity's customers who receive YES Network as part of their Xfinity TV service can access YES Network programming via the Gotham Sports app. C
NY YANKEES PACKAGE
I usually get all MY YANKEES games via a package that I pay $130 annually. I don't know what happened but I don't have it this year
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NY YANKEES PACKAGE
I usually get all MY YANKEES games via a package that I pay $130 annually. I don't know what happened but I don't have it this year
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Customer Service
@XfinityJeff The "Junk Fee" Defense: You could argue this is a "junk fee" under the FCC's new "All-In" Pricing Rule, which requires transparency in what fees cover. If the $15 is billed as a "Technology Fee" for an interface you cannot fully use, yo
X1 Box YOU MUST PAY without service!
After the outrage of my Samsung Galaxy S20+ 5G phone losing Wi-Fi calling, Xfinity turned it off! hint went with Ooma! So another BOMB SHELL from the extortionists! I went to return my X1 box, which I am paying rent on and haven't used for a long time because I own TiVo boxes, which are better! With
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I’m being charged $115 instead of the $70 my plan is
For the last two months I’ve been getting charged $115 when my plan is only $70. I haven’t upgraded anything or gotten any new equipment and we haven’t been overusing or or overconsuming the internet. I’m confused why the upcharge is happening and I just want to go back to $70.
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I understand where you are coming from @user_9cbabc, but the X1 box will not allow the use of apps without Xfinity internet, and there is nothing that can be done to get around that. We appreciate your feedback on this issue.
X1 Box YOU MUST PAY without service!
After the outrage of my Samsung Galaxy S20+ 5G phone losing Wi-Fi calling, Xfinity turned it off! hint went with Ooma! So another BOMB SHELL from the extortionists! I went to return my X1 box, which I am paying rent on and haven't used for a long time because I own TiVo boxes, which are better! With
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@XfinityJeff LOL I already own TiVo boxes and receive all the channels! The X1 box has built-in Internet apps, including Peacock, which my other boxes can use—BOX I PAY FOR! is OFF! Highly illegal!!! forcing me to pay RENT on a BOX with the smart fe
X1 Box YOU MUST PAY without service!
After the outrage of my Samsung Galaxy S20+ 5G phone losing Wi-Fi calling, Xfinity turned it off! hint went with Ooma! So another BOMB SHELL from the extortionists! I went to return my X1 box, which I am paying rent on and haven't used for a long time because I own TiVo boxes, which are better! With
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... I’m signed in but there isn’t any icon ... Does the example at https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e help?
BruceW
commented
2 minutes ago
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DM assistance
There is no DM option. I need to contact someone to try to have an issue resolved. I mailed a letter but I want to send an email and not post it on the forum.
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