Xfinity Community Forum

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The app doesn’t allow for changes. I had to call and the agent (or system) signed me up for a bunch of stuff I did not consent to. I was very careful not to sign up for paperless billing but alas, they forced it through, sent my bill to different ema

user_65n0xe

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6 minutes ago

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“Customize my plan” never works

I have tried for years and this option never works. Is the company doing this on purpose to force us to speak with another aggressive agent who does not listen, tries to upsell, or lies about future costs? It’s quite suspicious that others complain of the same issue

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U

This just happened to me! They even changed my billing email so I never saw the bill, signed me up for auto debit, and set up paperless billing which I explicitly said no to and they signed me up for a mobile line!

user_65n0xe

commented

15 minutes ago

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Lied to as well. Agents scamming customers?

It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faste

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Plan was changed to something double what I consented to

On 4/22 I spoke with Willie to change my plan to something cheaper. There were several advertised plans that I was unable to successfully complete through the app. Willie went over the options that he had available to him and I agreed to a plan that was slightly less speed than what I had But it was

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Billing

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U

Have to go in person to pay?

Hello! I’ve been an xfinity customer for a year now soon to be 2 in a few weeks and I’ve always been able to pay online but now all of a sudden I am not able to anymore. It says I have to go in person and the main issue with that is I live on a military base (I am currently active duty), I have no c

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Billing

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Thanks for reaching out @user_atauyd! this sounds like a channel entitlement or access issue with Mariners TV (channel 1261), where the channel isn’t accessible even though you’re subscribed to Ultimate TV. A quick step you can try right

XfinityAldrik

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3 hours ago

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Xfinity tells me that Mariners TV is in my Channel lineup, but I can't access the channel

I am extremely frustrated with this situation. I received an email from Xfinity on March 26 telling me that Channel 1261/Mariners TV is "included with [my] Xfinity TV plan." But when I try to watch 1261, the TV screen shows a message saying that I must upgrade my plan. Even today, April 4, I went on

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300 off phone

I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?

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Devices

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@Miguel650 After seeing everyone else's comments, it looks like I'll be leaving over to AT&T Uverse or Direct TV or YouTube. Seems Xfinity doesn't care about us long time loyal customers. All they do is blame NFL Network and don't take accounta

Again

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3 hours ago

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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M

After seeing everyone else's comments, it looks like I'll be leaving over to AT&T Uverse or Direct TV or YouTube. Seems Xfinity doesn't care about us long time loyal customers. All they do is blame NFL Network and don't take accountability in try

Miguel650

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3 hours ago

to the conversation:

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Hi @user_pwfx5n! I can certainly help look into this for you! Dealing with equipment charges for that long is definitely frustrating, and I want to make sure we get this squared away! To continue, send our team a direct message with your full name, t

XfinityQuemekia

commented

3 hours ago

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U

I have been charged for unreturned equipment that was returned for about 8 months now

I would like to know the amount that I am due back and the way I'm going to be paid for the overcharges

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I have been charged for unreturned equipment that was returned for about 8 months now

I would like to know the amount that I am due back and the way I'm going to be paid for the overcharges

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Billing

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R

Agree 100%. There are many other options to get content and this is the primary reason I have comcast as well. Get it fixed or lose longtime customers.

Rudyandstella

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4 hours ago

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Finally got.my Peacock to activate after paying for it for the last 6 weeks and now having the same CC issue.please fix and credit my account for CC makes it impossible to watch Peacock.

user_txan1l

commented

4 hours ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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You're more than welcome! Thanks again for being a part of our Xfinity Community Forum @user_1m3p1m! If you have any new concerns, don't hesitate to create a new post, we'll be more than happy to help! Have a wonderful rest of your evening!

XfinityQuemekia

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4 hours ago

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NFL Network … make the deal

Please work to resolve to this issue. The NFL Network is my favorite channel.

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Thank you for confirming your login with Xfinity is working, @user_33jcqi I know most times at home, Xfinity has a special login for MAX so I don't have to use my username and password. For times it doesn't auto-log you in, you need a MAX account. Th

XfinityRay

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4 hours ago

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hbo

My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend

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Thank you for reaching out to us @user_bhgtd2! Our team can most certainly assist with changing your moving date. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support: &bu

XfinityAldrik

commented

4 hours ago

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Move cancellarion

I need to change my moving date for same address.

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Move cancellarion

I need to change my moving date for same address.

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Customer Service

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No but thank you for asking.

user_1m3p1m

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4 hours ago

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NFL Network … make the deal

Please work to resolve to this issue. The NFL Network is my favorite channel.

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Good evening @user_vf857y, and thank you for reaching out on our Community Forums—we appreciate you contacting us. I’m sorry to hear that you suddenly lost access to your HD channels, and we appreciate you already trying a system refresh.

XfinityAlyssaA

commented

4 hours ago

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U

Sudden Loss of Access to HD Channels

After the Seattle Mariners game ended today we suddenly lost access to all HD channels. When we try to tune to them we get a message saying we need to upgrade to get HD. We pay for HD tier service and have been getting them without difficulty since new boxes were installed a month ago. I started a "

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yes. i’m using the primary xfinity id

user_33jcqi

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4 hours ago

to the conversation:

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U

hbo

My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend

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Thanks for reaching out about E. W. Scripps (Scripps) programming. Comcast renewed its agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. Unexpe

XfinitySeth

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4 hours ago

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As a long time customer I am incensed that I couldnt view GAME 7 of the NBA playoffs.Stop this [Edited]. Return ABC to the airwaves now.

As a long time customer, I am incensed that I couldn't view GAME 7 of the NBA playoffs Detroit vs Orlando) Stop this [Edited: "Profanity"] now.Return ABC to the airwaves now

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