Xfinity Community Forum

@pzli.cdjones, thank you for the confirmation. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into

XfinityMarshante

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28 seconds ago

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PC

"Your Xfinity account is already linked to another Peacock account."

I'm having trouble activating the Peacock subscription included with my Xfinity home internet. I previously had Xfinity internet with included Peacock from August 2024 to June 2025. I just restarted Xfinity internet at a new address in July 2025. Now, when I try to activate Peacock, it says "Your Xf

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PC

@XfinityMarshante No, I’m not given any alternative ways to receive the code, and this is the case whether I try to unlink the old account from the browser or from the Xfinity app.

pzli.cdjones

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5 minutes ago

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PC

"Your Xfinity account is already linked to another Peacock account."

I'm having trouble activating the Peacock subscription included with my Xfinity home internet. I previously had Xfinity internet with included Peacock from August 2024 to June 2025. I just restarted Xfinity internet at a new address in July 2025. Now, when I try to activate Peacock, it says "Your Xf

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I have had a total service outage for 12 days. The automated phone system will not connect me to an agent. I need this esc

I have had a total service outage for 12 days. The automated phone system will not connect me to an agent. I need this escalated to a supervisor.

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Non-X1 Service

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Please take me off of this

I want to be permanently blocked or banned from the forum due to privacy or inactivity concerns.

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Email

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Desperate for a tech to hook up outside coax to my house

I am now in my ninth day without internet/phone/cable service from Xfinity. There was a storm on July 4, but everyone's service on my street but mine was long ago restored. The fix is easy: the coax that runs from my house to the utility pole in the street needs to be connected. I don’t even need to

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Your Home Network

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Not as of yet, they reached out to me and said they would take care of it. This was last week.

user_dj4t9w

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26 minutes ago

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Phone says locked by carrier and phone is paid

I purchased two phones through Rexi when I was an employee and they are paid for and should be unlocked. I called and the agent said the phones are unlocked, but the actual phones say locked by carrier. The agent said I needed to contact HR, but again I dod not work for the company. How can I get th

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Good morning hmbay! Thanks for the post. We greatly appreciate your time with this, and apologize that there was confusion on the plan features. You are absolutely correct that both of the tiers have the global travel option. Here is a breakdown of t

XfinityTommy

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28 minutes ago

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International Roaming for Mobile Select Plan

For the Mobile Select plan, on the website it says: Unlimited talk, text, and data for travel in 215+ destinations and Call, text, and use data instantly when you arrive in 215+ covered destinations. No data caps or overage charges. Plus, unlimited calls and texts to and from Mexico and Canada. and

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user_c3vuwh our team can certainly do our part to help with your account. To make changes or cancel we will need to work in a direct message, so we can locate your account. You can use the Direct Messaging icon at the top of the page to send your nam

XfinityJosephA

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34 minutes ago

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For the 100th time....Cancel my service!

Why I have tortured myself with this company for the past 15 years is beyond me. I cannot even explain my degree of anger. I am so sick of THE worst customer service known to man. I have posted on here so many times and have NEVER, NEVER been satisfied with the end result of ANY issue and that's ONL

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Same issue with my Pixel 10 Pro Fold Have you got your phones unlocked yet?

prasadshinde5

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40 minutes ago

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Phone says locked by carrier and phone is paid

I purchased two phones through Rexi when I was an employee and they are paid for and should be unlocked. I called and the agent said the phones are unlocked, but the actual phones say locked by carrier. The agent said I needed to contact HR, but again I dod not work for the company. How can I get th

Question

user_4m6ik9 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you are having. We'll be happy to investigate this further and see what we can do to resolve it. When you can, please send a Di

XfinityBenjaminM

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40 minutes ago

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Billing Issue With Free Mobile Line

Hello Xfinity Support, I signed up for Xfinity Home Internet in April, and the plan included one free mobile line for one year. That free line was first added to my iPhone, which meant my phone had two lines: my existing Verizon number and the new Xfinity number. Later, I got a second phone. I was t

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user_972b16 Hello and thank you for reaching out via our Xfinity Community Forums. I can certainly understand how frustrating it would be to go 10 days without TV service in parts of your home, especially when there hasn't been a clear answer yet. To

XfinityChristy

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45 minutes ago

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I have Internet phone service, but no TV service

I have phone service Internet service, but no TV service

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10 Days no TV . Still no answers. Why do I have internet but No TV in Bedrooms ?

user_972b16

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51 minutes ago

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I have Internet phone service, but no TV service

I have phone service Internet service, but no TV service

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@XfinityKam Again, Xfinity comes at me with nonsense. Trying to talk to someone about this and I'm again told I'm not a manager on the account yet it's MY card connected to the account and I have been on the account for years to take care of it. If

user_l4t4ne

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56 minutes ago

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billing help

I Need Help Resolving an Ongoing Billing Dispute That Has Been Going On Since May I need help resolving an ongoing billing dispute that has now been going on since May. I'm posting this publicly because I've exhausted multiple phone calls, have repeatedly been told different things by different repr

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death

I have tried to cancel the service for my sister that passed away twice by uploading her death certificate, according to guidelines online. The other person on the account has also passed away. The account is still getting charged. How can I get the account closed and the charges reversed? Thank you

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Channels and Programming

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You are most welcome, @Lkpolo! Please don't hesitate to leave us a new comment or create a new post if you need assistance with anything. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

XfinityJamesC

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1 hour ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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DVR storage

"My account profile is experiencing a Cloud DVR storage rate-code mismatch. My new wireless TV box shows 94% storage full even though I only have 6 programs recorded and my 'Recently Deleted' folder has been completely emptied. A local system refresh failed to correct the discrepancy. Please remove

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Getting Started

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Sent. 7.13.264:14am

user_0pqd4r

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2 hours ago

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wanting to transfer my phone from Xfinity to Verizon

I am writing to address an issue regarding the port-out of my phone number from Xfinity to Verizon. My activation attempt to port my current phone number to Verizon has been repeatedly blocked by an 'Incorrect Pin Number", always followed by a, "Incorrect Zip Code' error. I started this process back

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Thanks for that information.

Lkpolo

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2 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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user_m7726n Hi there! Thank you for reaching out. We are sorry to hear that you have no service. If you have not already, we suggest checking our Xfinity Status Center. This is going to be the best place to check to see if there is an ongoing service

XfinityBenjaminM

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2 hours ago

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Outside cable box hit by lightning

Outside xfinity box is dead must have been hit by lightning

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user_ig80ke Hello and thank you for reaching out. We'd be happy to help! Just to make sure we're on the same page, are you looking for your Xfinity ID and password, or are you having trouble signing in to your account? If you've forgotten your Xfinit

XfinityChristy

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2 hours ago

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ID AND PASSWORD

What my id and password

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