Xfinity Community Forum

Recent upgrade wrong equipment being billed to me

I recently upgraded my Xfinity Internet package to the X pro Wi-Fi extenders and on my app. It shows that my upcoming bill includes a voice battery casing when I do not use a landline and they are charging me $65. This needs to be removed from my account

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Billing

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Charged for technician visit?

Hello, I recently moved into an apartment, and I attempted to transfer my existing Xfinity service. The new apartment has a pre-installed xFi gateway and optical network terminal. Since moving in on 02/23, as of today, 02/27, the internet is still not working despite the fact that a technician alrea

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Billing

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Actually we should file a formal complaint here https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

user_7pur39

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1 hour ago

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Cancellation online per California's Automatic Renewal Law (ARL)

Hello, I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so. (I have looked for the Direct Message icon per earlier forum threads and don't see it in m

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Texting issues after transferring to xfinity mobile

After switching from mint to xfinity I'm having some strange stuff happen with my messages. One problem is my phone keeps creating group chats for conversations I'm already in. Example: I'm texting my friend and they get back to me a bit later, my messages will creat a group chat of me and them with

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Network

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Please count me in the class action. Xfinity support is all AI generated non-sense.

user_7pur39

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2 hours ago

to the conversation:

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Cancellation online per California's Automatic Renewal Law (ARL)

Hello, I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so. (I have looked for the Direct Message icon per earlier forum threads and don't see it in m

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@poppy53 I get my emails but I can't read them Can you explain a bit further? Are you not able to open them? What happens when you try? Any error messages and if so, what are they? Are you reading your email at webmail or using

Again

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4 hours ago

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comcast.net

why can i not access my comcast.net email

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@MacLady You can use any email app [client/program] you want and feel comfortable with. Most users use Outlook, Thunderbird, Apple/Mac Mail. I honestly think using one of these would probably benefit you, especially if you have email ad

Again

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4 hours ago

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Why is nothing working in the accounts pages?

I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?

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Account

Can't Log in to my account,trying to view my bill.

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Xfinity App

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That is unknown at this time. The Mariners have said that there will be a TV channel for the 2026 season handled by MLB but MLB will have to negotiate a carriage agreement with Xfinity and part of those negotiations will be in what package will the

seattle4sports

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4 hours ago

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Hi. I live in Seattle and want understand what stationsare included with the Regional Sports Fee package? Thanks

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Following up on this request. As a customer for nearly three decades, I would appreciate a response regarding this billing discrepancy and a one-time courtesy credit.

user_9uao8o

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4 hours ago

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Requesting One-Time Overage Credit - Multiple Support Refusals

I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th

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No, peeteyd. You can easily check your data usage and history on xfinity.com or in the Xfinity app. There you will find a chart with usage by month. There is no device-level and day-specific usage tracking. Check out more info here > Your privacy

XfinityThomasA

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4 hours ago

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Unexplained Data Usage Spikes since August 2025

Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage

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I’m really sorry to hear about what you’ve been dealing with, especially after the recent storm. I hope you and your loved ones are safe @user_lrelq0. That kind of damage can be incredibly stressful, and going five days without service on

XfinityAldrik

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4 hours ago

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Frustration

I had a low hanging line after a recent storm .Five days ago the line was ripped from my house by a passing vehicle and suddenly no cable no internet. I opened a ticket which was closed I never saw anyone from Xfinity also still 5 days later no cable or internet .Can't reach anyone I just keep getti

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Good evening, @user_ytldqx! I am sorry to hear that none of your connections are working. We will get to the bottom of this! Are all of your devices on WiFi or do you have connections with an ethernet cable? Is the modem light on and solid white? Did

XfinityRay

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4 hours ago

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Needing App sign on laptop, internet not working with any device.

Roku TV says internet connection is excellent but won't open any app. Iphone won't connect at all. Says strong on laptop but asks for app sign in. Not sure what to do. No devices work with internet.

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WiFi pass

My WiFi pass not working anymore so I’m cancelling my subscription

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Billing

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Frustration

I had a low hanging line after a recent storm .Five days ago the line was ripped from my house by a passing vehicle and suddenly no cable no internet. I opened a ticket which was closed I never saw anyone from Xfinity also still 5 days later no cable or internet .Can't reach anyone I just keep getti

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Customer Service

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Thank you for the clarification @user_cocmcd! In cases like this, a channel may be removed, relocated, or replaced due to programming changes or updates made by the network provider. I can take a look at your specific lineup to see whether Movies! TV

XfinityAldrik

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5 hours ago

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Movies TV network gone?

Suddenly this morning the Movies TV network is gone. Why? It’s bad enough I pay so much for my tier and don’t get TCM, now this channel is gone?

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Good evening, @user_e1nja0. Thank you for taking the time out of your day to reach out about your account. I understand it can be tough without your service. The account will be suspended based on how many days you are past due vs. the amount that is

XfinityRay

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5 hours ago

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Account

Account suspended for 48.00

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user_mwvcft - Our team is here to help. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if necessary• Click the

XfinityThomasA

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5 hours ago

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Cancellation online per California's Automatic Renewal Law (ARL)

Hello, I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so. (I have looked for the Direct Message icon per earlier forum threads and don't see it in m

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Account

Account suspended for 48.00

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Customer Service

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Wifi pass not working. Again.

This is a repeated issue. Tech support is garbage and pretends they'll fix it then don't. I've contacted them five times today. Save yourself tbe 10 bucks, cause when it messes up, and it will 100 percent happen, they won't fix it.

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Your Home Network

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