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user_i8p81l, hello there and thanks for reaching out! I understand your frustrations. Have you recently updated your application?
Green screen
I am streaming on my Android phone and the screen is green there is audio but no video
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New Construction Address Does Not Show Up For Transfer
I am unable to transfer services or check to see if I can keep Xfinity service because my address does not show up. Home is considered new construction.
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Your Home Network
user_ipxj3l, hello there and thanks for reaching out. I can certainly understand why you're feeling frustrated, especially when your internet connection impacts your ability to work from home. Multiple outages and intermittent service issues are not
Dissatisfied with overall process and timeline addressing service outage
Recently I began receiving texts alerting me that Xfinity would be doing work to enhance the network in my area. Work would begin in the morning and the teams will work as efficiently as possible to finish within the day and that I could expect service outages. Last week, I did have a few days that
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The Paramount+ App on X1 has been broken for months and months. They don't seem interested in fixing it. Mine is all blurry and has no surround sound. It also frequently freezes. Meanwhile, every other app on X1 works flawlessly.
Paramount doesn’t work
Paramount keeps crashing. Get and error message something went wrong. Try again. It’s been doing it for months. I tried a chat and nothing was resolved
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Hello there @user_k1v78v I do hate to hear about the issues you are having since swapping modems. Are you still having these issues at this time?
XB8 Modem continues to drop connections over WIFI and Ethernet
We recently got an upgrade to the XB8 modem from the XB6-T. Previously we had no issues with that modem other than outages in the area, but figured the upgrade would do some good. The installation went with out issue, but the next day during gaming sessions I noticed lag spikes that would hang for 4
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Thanks for confirming, user_ync4nt! Let's take a closer look at the account to see what might have stuck. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! Here are detaile
Platinum Rewards Member — Peacock Premium Activation Missing from Profile
I am an Internet Essentials customer with verified Platinum membership status, and my account profile is missing the Peacock Premium activation entitlement.
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Upload speeds dropped from 120 to 20 Mbps, and was whipsawing between 20-70 Mbps at 10-11a PT today.
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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I am so dissatisfied with Xfinity, because of horrible customer support and multiple outages that last more than a few days. I work from home part time and almost lost my job twice because of Xfinity!! There was a outage recently a week or two ago, a
Dissatisfied with overall process and timeline addressing service outage
Recently I began receiving texts alerting me that Xfinity would be doing work to enhance the network in my area. Work would begin in the morning and the teams will work as efficiently as possible to finish within the day and that I could expect service outages. Last week, I did have a few days that
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@XfinitySean I have never seen the offer on the membership/rewards page.
Platinum Rewards Member — Peacock Premium Activation Missing from Profile
I am an Internet Essentials customer with verified Platinum membership status, and my account profile is missing the Peacock Premium activation entitlement.
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heron506, ok perfect. What is the color of the light on your gateway?
Voice Service
After a weeklong vacation I came home to no phone service - no dial tone and cannot make calls, and there is power to the phone. I tried all the troubleshooting tips, even tried a new phone. I think that my service was accidentally shut off. Can this please be checked?
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Thanks Blslander good information. I'm sort of guessing that behavior is the norm for most of the Xfinity Stream App options. I wonder what the Xi6 does differently to give the "unobstructed, clear view whenever you pause or scan through your recordi
XG1v4 Reliability?
I was having a problem with my XG1v4 frequently after being turned on displaying a "... One moment please" message on screen and nothing else. This problem had been going on for several months. I reported this problem in another post and Xfinity support worked with me to get my XG1v4 replaced. I swa
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I am experiencing the same issue as well. I have changed out the tv box and the modem. It is very frustrating. Like others have noted, no issues when streaming on phone, computer or iPad.
All streaming services freeze after ads...
Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a
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Hey there user_ync4nt, thanks for reaching out here on the community forum! You're in the right place for help, and we're more than happy to work towards getting you access to Peacock's content! To confirm, did you already redeem the reward from the
Platinum Rewards Member — Peacock Premium Activation Missing from Profile
I am an Internet Essentials customer with verified Platinum membership status, and my account profile is missing the Peacock Premium activation entitlement.
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Started Unicast Maintenance Ranging - No Response received - T3 time-out
Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after some scheduled maintanince happened in my area but it came back about a month after it was fixed. Happened 3 times in the past hours tonight
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Your Home Network
Hello, Brford2015! Thank you for reaching out! I want you to know that your concerns are important to us, and I absolutely understand the situation. Let’s review this closely and collaborate on a solution. Please send us a Direct Message. On a
Ubiquiti UCI not provisioned correctly
I'm getting only 1.3GBps download and 40MBps upload on my new "Next Gen Tier" modem of Ubiquiti UCI that I setup yesterday. I'm on the 2GBps plan. Ubiquiti UCI is a certified Next-Gen Mid-Split modem. I am currently provisioned on a legacy bootfile capping my upload at 40 Mbps. Please push the Next-
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Cancel showtime/paramount +
I would like to cancel my showtime/paramount+ subscription
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Customer Service
Hello @user_85xn3n, and thank you for taking the time to reach out to us on our Xfinity Community Forum! You posed a great question!😀 Our Xi6 (sometimes listed as Xi6-T) is a companion box, which means it doesn’t have built-in DVR storage on i
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Received Xi-6T box to replace old cable box
Does the Xi-6T box have DVR capabilities to record multiple shows at once?
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