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So in order to get my “smart watch on us” benefit as a 30+ year Comcast subscriber (a $300 benefit) i have to pay $360 ( for a $240 watch)? I think I got it figured out correctly?
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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I would be happy to put in a ticket @user_brq8c9 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to wo
My accounts says I have 2 tv boxes but I only have 1
my account says I have 2 tv boxes but I only have 1. I exchanged several broken boxes 2 weeks ago fixing my plan and now it shows the wrong number of boxes. I think that 1 box was not scanned as returned by the store. I asked Asst Manager DEVON for a receipt but he had already taken the box to the b
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Return unused equipment has wrong serial number
I was sent a new modem when I changed my plan but want to keep using the old modem as I have it configured the way I want. Im getting charged for the old modem but want to return the new one, can you help? I keep getting text messages to return the modem Im still using.
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Billing
My accounts says I have 2 tv boxes but I only have 1
my account says I have 2 tv boxes but I only have 1. I exchanged several broken boxes 2 weeks ago fixing my plan and now it shows the wrong number of boxes. I think that 1 box was not scanned as returned by the store. I asked Asst Manager DEVON for a receipt but he had already taken the box to the b
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Customer Service
Extending services
Hi! We just bought a new home and when I called I was told you did not service to our area however it is near by and they would put in a request to extend the service. How do I follow up on this request?
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Customer Service
user_btvcff You can also call our Customer Security Assurance team at CSA- 1 (888) 565-4329, and they can take down the information to file the incident for you. Sorry to hear the link isn't working as expected.
why is this - Received wrong phone scam call from [Edited] - still going on?
this has been going on since at least 2024 (search on the forum post with that title). I did the same - tried to upgrade my iphone with xfinity over xfinity.com logged in chat, get a new phone delivered today (it was less than 24 hours from the upgrade chat). phone shows up via fed ex, i leave the e
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Your Membership program ostensibly rewards customers' loyalty with discount benefits. However, according to your convoluted policy, the very fact that we have been loyal customers with long-term multiple services disqualifies us from those purported
Diamond tier Membership program
Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu
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@XfinityRaul nope Bad Request Your browser sent a request that this server could not understand.Size of a request header field exceeds server limit.
why is this - Received wrong phone scam call from [Edited] - still going on?
this has been going on since at least 2024 (search on the forum post with that title). I did the same - tried to upgrade my iphone with xfinity over xfinity.com logged in chat, get a new phone delivered today (it was less than 24 hours from the upgrade chat). phone shows up via fed ex, i leave the e
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@XfinityRaul the same people I was on the phone with for hours last night who told me 909 phone number was valid?
why is this - Received wrong phone scam call from [Edited] - still going on?
this has been going on since at least 2024 (search on the forum post with that title). I did the same - tried to upgrade my iphone with xfinity over xfinity.com logged in chat, get a new phone delivered today (it was less than 24 hours from the upgrade chat). phone shows up via fed ex, i leave the e
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Hi user_i1p8rw! Thanks for taking the time to reach out on our Xfinity Forum. We value you as a customer, and we do apologize for any inconvenience caused to you around this line bury. The delay on the line bury can be due to limited field tech avail
Cable line has not been buried for 2 months now
Hi, in November, a technician connected our house to an orange temporary cable line, stating that within a few weeks, someone will be able to bury a permanent cable line. The orange cable line lies across our yard and connects to a pole next to a neighbor’s driveway. The yard was marked within the f
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DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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X1
@user_psq5gw Sorry about the issue with the response, but I am glad that the issue is resolved. Was there anything else we can do for you?
Completely Disable / Turn Off Voicemail
Please someone help. I want to completely turn off the voicemail feature. I do not want it. I want to disable it, I want to remove it, I want to turn if off. How can I do this or get it done? Thanks.
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Hey @user_4xk09y , Thank you for visiting our official Xfinity Reddit community support page. We greatly appreciate you taking the time to reach out regarding your disconnect date. I would be more than happy to offer my assistance looking into this f
Xfinity Disconnect Confirmation Email
Good morning, I have called Xfinity support twice regarding the disconnection of my internet service. Both times I was assured the disconnect request was submitted. However, the two confirmation emails I received both have a blank "Disconnect Date" field, and my internet service is still showing as
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Peacock Premium unable to work
I "activated" my peacock premium since I am a platinum member. It asked me to connect it to my peacock account, which I did. Nothing happened. I am now not able to use peacock, because it says I have to pay, and my peacock premium benefit on xfinity shows as "active". When I try to unlink it, it say
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Channels and Programming
@XfinityGabriel This is not true. You can not stay on the Xfinity platform once you receive the invite to convert to Yahoo. If you do not accept eventually you will loose access to your Xfinity email.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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@user_7jj3p7 Good morning! We appreciate the feedback, and reaching out to our Xfinity Forums Team. We just relaunched our new Xfinity Rewards Program, to the Xfinity Membership. The feedback is important for us to make corrections quickly, and work
Diamond tier Membership program
Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu
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Hey @Annabelle2, if you are still having trouble, this linkhere may help with locating the direct message.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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Never mind, since I got no response here I got it taken care of through tech support. It's all taken care of.
Completely Disable / Turn Off Voicemail
Please someone help. I want to completely turn off the voicemail feature. I do not want it. I want to disable it, I want to remove it, I want to turn if off. How can I do this or get it done? Thanks.
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Hi there, @user_wecxsd! Thanks for reaching out to us here on the Community Forum. As long as the current modem is working for you, you can certainly keep it. The quickest resolution would be to return the unwanted device to your local XFINITY Store,
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Return unused equipment has wrong serial number
I was sent a new modem when I changed my plan but want to keep using the old modem as I have it configured the way I want. Im getting charged for the old modem but want to return the new one, can you help? I keep getting text messages to return the modem Im still using.
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