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Neighborhood WiFi drops randomly
At random hours of the day, our Wi-Fi drops. After a couple of months, I asked my neighbors if they were experiencing the same thing, and they are. They also have Xfinity. I'm not sure what is wrong, but it used to not do this.
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Your Home Network
@user_izq6ly I just want to understand correctly, are you wanting the modem moved? Or are you wanting something different. Can you specify on what you're requesting please.
Outside Office
How would I run/connect my new outside office to my current xfinity gateway? Does xfinity have technicians that can do that?
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Bowhunter719, thank you for stopping in for assistance. This is not the experience we want any customer to have, and we would be happy to help in any way we can. Since we are a public community forum, we are set up to help as much as possible before
Having trouble contacting agent
The AI on the support phone number keeps telling me, "an agent cant help me with my current issue." and hangs up on me. I called back twice and I never even told it what I needed. How do I get in contact with a person? Is there a way around the AI that seems to get itself caught in loops?
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It was a pleasure chatting with you today and getting your Xfinity Stream concerns resolved! 😊 I hope you have a fantastic rest of your weekend. Thank you for your patience and for allowing me the opportunity to assist you. We truly appreciate you a
Xfinity stream app error code tv app-00100
Cannot get on the Xfinity stream app on any of my tvs
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Can I get invited to the Yahoo Mail migration? Email unusable from abroad.
I live in Spain full-time, and my comcast.net email won't connect in Apple Mail unless I'm on a US VPN. Settings are correct and third-party access is enabled. Webmail works fine, but IMAP/SMTP only authenticate from a US IP. I understand migrating to Yahoo Mail would fix this. I haven't received an
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Sign-In and Account Management
Recording not available
I want to record the channel(non specific program) itself-which I believe gives you up to 8 Hrs. Why am I seeing this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch?
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Channels and Programming
user_55g2j3 We would definitely hate to lose your business, but I understand you need to make the best choice for you. Please let us know if you have any other concerns we can help with.
Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee
I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling
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Hello @user_yjl0eq, and thank you for reaching out on our Xfinity Community forums and sharing your recent experience with us. We appreciate you taking the time to share these details. From the interaction you've provided, we can certainly understand
Deceptive business practices
Today’s interaction with agent trying to sneak in an extra $15.00/month speed upgrade. Unacceptable! Caught red handed! --- Conversation on 08/15/2026 --- Customer [Edited: Privacy] (10:53 am): Add sports package Xfinity Assistant (10:53 am): To add the More Sports & Entertainment package, you can c
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Oh ok. I heard that the staff on this forum had authority to offer better deals than call staff and you could extend offers to existing customers that are available to new customers. My mistake. Seems like it’s worth giving FIOS a try as even i
Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee
I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling
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Are there any professionals or companies that do this kind of work?
Outside Office
How would I run/connect my new outside office to my current xfinity gateway? Does xfinity have technicians that can do that?
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@user_gqvv7s, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help get your internet activated and be able to manage your account using the Xfinity app and website. Please send a direct mess
Missing apartment wifi on account
I have a new wifi account i’m paying for and it won’t show up on my account, it only shows me as being a member on my family’s old wifi. I used the same account to make the new one and called it got it set up a month ago before i moved in. I tried to link accounts to see if that was the problem and
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paused recordings automatically switch to live tv after 10 minutes
I’m aware that this problem has been mentioned in several previous posts, but Xfinity has refused to fix it, even though the company has clearly been aware of it for years. My hope is that the more customers complain about it publicly and officially, the more likely it is that Xfinity will finally a
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X1
Deceptive business practices
Today’s interaction with agent trying to sneak in an extra $15.00/month speed upgrade. Unacceptable! Caught red handed! --- Conversation on 08/15/2026 --- Customer [Edited: Privacy] (10:53 am): Add sports package Xfinity Assistant (10:53 am): To add the More Sports & Entertainment package, you can c
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Customer Service
@user_izq6ly Thanks for asking this question, You can absolutely connect an outside office to your existing Xfinity gateway, but the best method depends on how far the office is from the house and whether there's already wiring in place. If the offi
Outside Office
How would I run/connect my new outside office to my current xfinity gateway? Does xfinity have technicians that can do that?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Missing apartment wifi on account
I have a new wifi account i’m paying for and it won’t show up on my account, it only shows me as being a member on my family’s old wifi. I used the same account to make the new one and called it got it set up a month ago before i moved in. I tried to link accounts to see if that was the problem and
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Outside Office
How would I run/connect my new outside office to my current xfinity gateway? Does xfinity have technicians that can do that?
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Customer Service
I’m sorry you're dealing with that confusion, @user_88c390 . I can understand how concerning it would be to receive a bill showing a balance due when your online account shows $0.00, especially when the account numbers don't match. I'd be happy
Received a bill in my name with a different account number.
I received a bill that has my name on it. It says I owe 6.88$ but when I login it says I owe 0$. The account numbers are also different on my account compared to the bill.
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user_m28gud Hello, did you already receive the email inviting you to migrate?
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Can I get invited to the Yahoo Mail migration? Email unusable from abroad.
I live in Spain full-time, and my comcast.net email won't connect in Apple Mail unless I'm on a US VPN. Settings are correct and third-party access is enabled. Webmail works fine, but IMAP/SMTP only authenticate from a US IP. I understand migrating to Yahoo Mail would fix this. I haven't received an
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