Xfinity Community Forum

user_fw0ep5 Thanks for reaching out to us about the lineup concern with channels missing and in the wrong places. I would be happy to review the last techs notes, and help in any way I can with getting this fixed for you. I'll need to check the accou

XfinityEricB

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7 minutes ago

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Issue with Local channels on Xfinity cable

First off your customer service system is very lacking its ability to provide support to customers who are have an issue that the AI or the team in India is unable to fix or provide and update/statue of trouble tickets. That is not the issue I want to address currently because of my frustration and

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urgent bill extension, medical disability accommodation, removal of in person cash payment only.

I am a 79 year old low income customer. I suffer from Parkinson's disease, neuropathy in both legs, and had major arthroplastic surgery to my right hip in May. I live in subsidized housing, and am a Mass Health recipient. My account is scheduled to be disconnected on Monday August 17th. My account,

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Getting Started

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Good morning, @user_pfiy0h ! Thanks for reaching out. Seeing your DVR usage percentage drop usually means additional storage space is now available. This can happen when older recordings are automatically removed, your account or equipment syncs and

XfinityRichard

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21 minutes ago

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Dvr capacity

Why did my DVR capacity drop from about 31% to 19% after Friday night

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Issue with Local channels on Xfinity cable

First off your customer service system is very lacking its ability to provide support to customers who are have an issue that the AI or the team in India is unable to fix or provide and update/statue of trouble tickets. That is not the issue I want to address currently because of my frustration and

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Customer Service

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Dvr capacity

Why did my DVR capacity drop from about 31% to 19% after Friday night

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Customer Service

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Unable to access my email!

user_sdh7bf

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35 minutes ago

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comcast.net

why can i not access my comcast.net email

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Hello @987regulars Thanks for reaching out. Sorry to hear you did not receive the requested callback. If you are needing assistance cancelling our team is happy to help accomodate that. In order to get that processed we need you to send us a direct m

XfinityMatthew

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48 minutes ago

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cancellation difficulties

Yesterday, using the form at https://www.xfinity.com/cancel , I requested a callback so I could cancel my service. NO CALLBACK CAME. Checked my number correct. It is. NO CALLS. Repeated 3 times between 8:30am and 11:30am and then waited 24 hours. NOTHING. Seems you don't want to help me leave. Oh, a

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What I want: Disconnect effective end of last billing cycle and refund of the new charges.

987regulars

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49 minutes ago

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cancellation difficulties

Yesterday, using the form at https://www.xfinity.com/cancel , I requested a callback so I could cancel my service. NO CALLBACK CAME. Checked my number correct. It is. NO CALLS. Repeated 3 times between 8:30am and 11:30am and then waited 24 hours. NOTHING. Seems you don't want to help me leave. Oh, a

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cancellation difficulties

Yesterday, using the form at https://www.xfinity.com/cancel , I requested a callback so I could cancel my service. NO CALLBACK CAME. Checked my number correct. It is. NO CALLS. Repeated 3 times between 8:30am and 11:30am and then waited 24 hours. NOTHING. Seems you don't want to help me leave. Oh, a

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Customer Service

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Thank you for your response. I sent a message to Xfinity Support yesterday with that information and have not heard back.

user_5je9it

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1 hour ago

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SAFETY RISK - Downed Line In Driveway, No Response from Xfinity

I have a downed cable/wire in my driveway along with no internet connection. I have attempted to call and use Xfinity Assist to get in contact with a real person, and have submitted two separate safety concern tickets through Xfinity Assist. I was able to schedule an appointment to restore my servic

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I am new customer three days in and have a huge problem with the TV going into sleep mode or nap mode. This was never explained to me when we were signing up and I was told that if you use the remote at least once every four hours it will not go int

user_0htg0q

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1 hour ago

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Sleep mode

I'm not happy with the sleep mode on my TV. We use it to comfort our cat during the day. Even when I'm home, this is very irritating. I pay too much for cable to have this issue. I'm not happy.

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@iampjd Our team is here to help. I’m glad to know your services are up. We can check on your account with you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To d

XfinityKei

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1 hour ago

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Billing credit for multiple extended outages

I’m looking for help with a billing adjustment due to multiple extended service outages during my current billing cycle. One outage began on 7/27 and lasted well into August, followed by another outage beginning on 8/11. I’d like an Xfinity representative to review the outage history on my account a

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You would want to check in with the provider that you are porting your phone number over to, @user_ic9mdx. They may need more information, or there may be an additional step required for the process to be completed. Have you chatted with Tello regard

XfinityJustinM

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1 hour ago

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Can you help me check the status of my number transfer from Xfinity to Tello?

I'm writing to check on the status of my number transfer from Xfinity to Tello. I have already provided the account number and number transfer pin to Tello that I had gotten from Xfinity many days ago

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Billing credit for multiple extended outages

I’m looking for help with a billing adjustment due to multiple extended service outages during my current billing cycle. One outage began on 7/27 and lasted well into August, followed by another outage beginning on 8/11. I’d like an Xfinity representative to review the outage history on my account a

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Billing

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N-jforever Appreciate your post! Thank you so much reaching out to our team here on our corporate forums. It is a pretty easy process to reset your Xfinity password. You need your Xfinity ID (username, email, or verified phone number) and access to a

XfinityTommy

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1 hour ago

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NJ

Password for email

I need to rest my password to what is was before how do I do this?

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Hi. Thank you for your mentioned. Yes, I did transfer 2 days after I got the account number and PIN number from Xfinity. But I think right now My number is not transferred yet.

user_ic9mdx

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1 hour ago

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Can you help me check the status of my number transfer from Xfinity to Tello?

I'm writing to check on the status of my number transfer from Xfinity to Tello. I have already provided the account number and number transfer pin to Tello that I had gotten from Xfinity many days ago

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Since restoring my Microsoft account and incorporating google data I find it impossible to access my comcast e-mai

redwardn

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2 hours ago

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can't sign into my email

when I request to sign into my email from my server then all i get is the xfinity page. Very frustrating unable to sign in. I use to just type in comcast email sign in page and get the email. i am going to to get a new account with another company unless this can be fixed fast

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Greetings @user_v9amsu,Thanks for providing the added context regarding your issue here. Have you attempted to reactivate the device within the Xfinity app, sounds like there may be a missing connection between our system and your modem. You can reac

XfinityJustinM

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2 hours ago

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Modem stuck in walled garden boot file after router change — Tier 2 re-provision unsuccessful

ARRIS SURFboard G54, customer-owned, purchased new, running in bridge mode on residential service in Northern California. No Voice on the account. The modem was activated and working normally. I then replaced the router behind it with a UniFi Dream Router. Since that change, the connection has been

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Hello @user_bhhco8 Thanks for reaching out. Our Xfinity emails require you to login at least once every 90 days to avoid it being locked out. When was the last time you logged in? If the link provided by our Forums expert @Again does not work you may

XfinityMatthew

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3 hours ago

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Lost xfinity email

Can't find email need to restore my email on this phone.

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Thank you just trying to figure out how to message support ty again

user_2csw4m

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3 hours ago

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Cut cable

Hello, My internet service is currently not working. I went outside this morning and found that the Xfinity cable near the cable box is exposed above the ground and appears to have been cut, possibly by my lawn mower. The cable was not buried and was exposed in the yard, which is why I believe it ma

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