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@kixonn Thanks for reaching out to us, we do apologize for any inconvenience you had reaching a live agent on your request to have your services disconnected. This link https://www.xfinity.com/support/contact-us has great information on how you can c
Cancelling Internet is IMPOSSIBLE
I have tried for the past 2 hours to cancel my xfinity plan. I have chatted with live agents over messages, called the 24 hour hotline and tried cancelling online. None of these three options have been successful. I am starting to become very annoyed. Why isn't there an option to cancel your interne
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Paramount and peacock
I do not have paramount or peacock anymore? This was to be included in my package? What happened?
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Channels and Programming
@user_h2ay6h Thanks for reaching out to us, we do apologize for any confusion or inconvenience your having with changes made to your services. I'll be happy to assist you, to get started go ahead and send me a direct message including your first and
Help Please!
An xfinity representative did something to our services and I need help restoring them How can I contact someone to help me? Thank you
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Charged me after canceling services
After making me wait 2 weeks for a callback, trying to sell me on 5 different new services on my callback when I wanted to discontinue my WiFi. I was told that my account was canceled and I assumed it was, until two weeks later I was charged for another month. Care to explain why I was lied to and c
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Your Home Network
Greetings, @Biohazerd! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this device, and I want to ensure you’re able to get in touch with an awesome
IMEI override/whitelisting
I have a Factory Unlocked Samsung S25 Ultra (SM-S938U1). The website incorrectly flags it as locked. I need a manual IMEI override/whitelisting for BYOD activation.
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@user_7btu4g Our team can help. I would like to troubleshoot with you. Are other apps having he same issue? How are you watching? Is it through your cable box, mobile phone, tablet etc? Can you restart your cable box? If it's an app on your phone or
prime video app
When I select APP with remote and then select PRIME VIDEO, the screen goes dark and a prime arrow comes up with 3 dots under it. After about a minute, the search stops and i cannot get to PRIME video. What is wrong?
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Unauthorized Orders
I am receiving emails that include order summaries for things I never ordered. It looks like it's going to actually impact my monthly bill when I look up "Upcoming Charges". How can I speak to someone on the phone about this?
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Customer Service
xfinitywifi hotspot not working 46240
The xfinitywifi hotspot around the 46240 zip code area recently stopped broadcasting. Mobile and wifi were alway available in this area, but don't appear under wifi. Is there an issue with the location?
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Network
Cancelling Internet is IMPOSSIBLE
I have tried for the past 2 hours to cancel my xfinity plan. I have chatted with live agents over messages, called the 24 hour hotline and tried cancelling online. None of these three options have been successful. I am starting to become very annoyed. Why isn't there an option to cancel your interne
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Customer Service
Hopefully, my experience with this same issue will help someone else. Last week, I went to watch six shows that were recently recorded to the Xfinity Cloud. I schedule and view the programs on my Windows 11 desktop, and have successfully done
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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I am having the same issue. I am using the Xfinity app and my recordings have all disappearedbut the system says that I have three recordings taking up 66% of my space. I am wondering if this is a specific issue of the app or MSNnow
Xfinity Stream recordings missing
I have two shows on MSNBC that I record every morning. When I logged in, one was being recorded. However, the one that should have finished was missing. When the second one finished, it vanished as well. The episodes are not even available on demand. What gives?
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Help! New unlocked s25 can't be activated
I bought a new unlocked Samsung Galaxy S25 Ultra from Samsung. When I attempted to replace my old phone with this phone via Xfinity app, the phone is compatible but locked. How do I proceed?
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Devices
Thanks for reaching out to us! Intermittent connections can be quite a bother especially if they interfere with watching a TV program while you’re trying to relax and catch up on shows. I see @EG shared a really helpful guide on troubleshootin
My internet keep dropping
I have called several times. Cannot get past the AI that is terrible and simple minded. My Internet keeps dropping. I’ve restarted my equipment several times and it’s still happening. It’s been an on going problem for a few weeks! I cannot even watch a tv program. I think it’s time to go to ATT. Thi
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Primary turned to member
Hi, I've had xfinity for a few years now and noticed that I am a member and not the primary so I cant make changes to my account even though my name is the only one listed. My name is listed as member, not primary. When I did the check to see what other ID might be connected to my account, the prima
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Sign-In and Account Management
Tbird2004 I can see how a delay may be frustrating. Keep in mind, we do have limits on our email system; you can review them in the FAQ page for email help here. Given that we have limits in place that delay messages being received or sent, we have t
Email delays
I am on the website team for a large 55 and over community in South Jersey. We have over 1200 homes with close to 2000 residents. It’s become apparent, through my personal experience and that of hundreds of other residents, that there is a significant problem with Xfinity email. I would estimate tha
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I'm being overcharged due to several mistakes Xfinity representatives made
I will describe my situation in chronological order followed by my requirements. Early 2025, I have a line, ending with 0222, let's call it line A, with Xfinity in a family plan account, ending with 2357, let's call it account X. In August, I enrolled in a Xfinity internet plan account, ending with
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Plan
I was able to activate after working directly with Xfinity Support.
Peacock Premium Member Benefit Account not eligible for Peacock offer
Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"
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user_ss56v8 Thank you for reaching out. I ask that you reach out privately, so we can cover the details further. I appreciate you bringing this to our attention. You can start by clicking the chat icon located in the top right corner of y
Reporting inappropriate behavior
Hello, I would like to make you aware of an Comcast installer in Spokane Washington and what he's been posting online. He recently commented on a news article on Facebook celebrating a brutal attack done to an innocent person just for being transgender. I believe that this behavior shouldn't represe
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@Kev-del You're in the right place for a resolution! First we need to locate the username that's listed as primary and from there make the changes to your user role. Can you follow the steps in this link for us as it should walk you through locating
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Primary turned to member
Hi, I've had xfinity for a few years now and noticed that I am a member and not the primary so I cant make changes to my account even though my name is the only one listed. My name is listed as member, not primary. When I did the check to see what other ID might be connected to my account, the prima
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