Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (426.2K)
user_a287ct Thank you for reaching out and letting us know. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please f
No service at pole
I moved to a new place and the house is not connected to the service pole. A technician came by and told me that he can see that the lines up at the pole seem disconnected… but he asked me to request Comcast to come out?
Question
@user_q5240y Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the frustration and our team would love to take a look at the account to see how we can assist you. Please send us a DM to Xfinity Suppo
False promises for a Repayment plan
My repayment plan was canceled while still under a “grace period”. My payment was due the 5th, my card was locked due to my wallet being stolen. So I found another card to use and paid OVER the amount due by the 9th. My account reflects that as well but the services were suspended. Customer service
Question
Hi there, @user_jpszu1! Thanks for reaching out to us here on the Community Forum. We can certainly check and see what that charge is in reference to and ensure the account is closed and billing stopped on the correct date. Please send a direct messa
I've already canceled my service and being charged anyways
Hi, my name is Florencia I've been an Xfinity Mobile user for around a year and a half or more, but last year I left the states (November 21st) and before leaving I arranged with an Xfinity Representative to close my accounts four days after my flight so I could still be connected outside the US. Th
Question
Hello, @user_3y6gdo. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the
Unable to add payment method
I have been trying unsuccessfully to add a payment method to my online account for over a week now - mobile app and web browser (tried multiple browsers, cleared cache/cookies). I keep getting the same error message: You can't add a new payment method yet We need to verify your contact information t
Question
@user_bunhjo We apologize for any inconvenience you're experiencing, the information below is and how you can make a post to reach out to us. If you need to make the post look pretty here are the links: Guidelines: https://forums.xfinity.com/conver
Complaints
I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower
Question
Hello! Thank you for following up on this and for sharing that link. We completely understand your frustration, having concerns about data accuracy is significant, and we want to ensure you have full confidence in how your usage is being calculated.
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
Question
Thanks for reaching out to us, we do apologize for any inconvenience you experienced. I'll be happy to look at your account for any credits that were promised and to make sure your services are working as they should be. To get started
Worst Customer Service
Interestingly enough I typed this out already and when I tried to submit it errored out and made me re type it. i have been battling with this company for months. It started when i had a few outages. then a customer service rep lied about an appointment confirmation. How do i know? I called back aft
Question
Greetings, @user_eayzgv! I hope your week has been treating you well. I really appreciate you taking a moment out of your busy day to leave a post on our community forum about these promotion issues, and I want to ensure you’re able to get in t
Discount on New iPhone17 Not Given
I purchased a new iPhone 17 from Xfinity which was ordered via an Xfinty store chat assistant with a discount of $400 paid as a monthly bill credit over 24 months. Xfinity's offer conditions on their webpage state: "Offer ends 10/9/25. Requires qualifying phone trade-in, and purchase of any new elig
Question
Greetings, @user_kk34ev! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come
my email
I cant see my emails from nothing coming and can’t send to anyone And I m outside of usa
Question
fosterjaka Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it can be when a bill increases. I would love the opportunity to help you review your services and see what amazing new promotions we
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
We do not have a way to start the conversation on our end unfortunately @user_vla9mn. If you do not see the option to direct message, you can try this link.
LIVE SUPPORT FOR INSTALLATION
Hi! I’m getting Xfinity Internet at my home, but I don’t have a coax wall outlet. I’d really love to get everything set up with your service, but I can’t pay the installation fee. Could the installation fee be waived? Also, I don’t want the WiFi Extender Pro included, just the modem/router. I’m read
Question
@user_cy2pgx I would be happy to help you with getting the correct ticket opened to begin that process to transfer the ownership of the account to your roommate. Please send us a DM to Xfinity Support with your full name and address to get started.To
Transfer Xfinity internet account ownership to roommate
I move out on February 1 and would like to transfer ownership of the Xfinity internet account to my roommate. What is the best way to go about this?
Question
@XfinityJeff Thank you for the response. I’m currently on Android and don’t have access to the Direct Message feature. Could you please initiate the private message on your end so I can securely provide my name and address?
LIVE SUPPORT FOR INSTALLATION
Hi! I’m getting Xfinity Internet at my home, but I don’t have a coax wall outlet. I’d really love to get everything set up with your service, but I can’t pay the installation fee. Could the installation fee be waived? Also, I don’t want the WiFi Extender Pro included, just the modem/router. I’m read
Question
Good morning @user_er62s5, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your credit was effected by a balance that you did not know about, but you have come to the right place fo
Complaint
I was wrongly charged $200 by xfinity. Xfinity sent me to collections without notifying myself. No where on my account did it say I owed $200. My credit score dropped almost 100 points. Xfinity admitted to the mistake and I want to speak to a representative. Saying sorry is not enough.
Question
user_2uuudh Thank you for taking the time to reach out to us here on our Xfinity Forums! I understand you are looking to have the service for your watch removed. Our team is happy to help you further. Please send us a DM to Xfinity Support with
Apple watch
Hello, Need to remove the service for the apple watch. Haven't taken it out of the box and used it at all.
Question
Good morning jdfjr13628 / John. I'm sorry to read about all the trouble and steps you have needed to take for the repeat and ongoing service issues that you have been dealing with since last summer. I know how a brief drop in the internet connection
Chronic Intermittent Outages, Multiple Failed Repairs, Contractor-Caused Outage — Seeking Executive Escalation
I’m posting here because after months of service problems, multiple technician visits, and contractor work, my issue remains unresolved and has now been formally escalated via an FCC complaint. Since summer 2025, my internet service has suffered from intermittent outages multiple times per day. The
Question
Good morning @user_vla9mn, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you do not have a coax cable outlet in your home that you can use for the modem, but you have come to the
LIVE SUPPORT FOR INSTALLATION
Hi! I’m getting Xfinity Internet at my home, but I don’t have a coax wall outlet. I’d really love to get everything set up with your service, but I can’t pay the installation fee. Could the installation fee be waived? Also, I don’t want the WiFi Extender Pro included, just the modem/router. I’m read
Question
@user_7ig1b5 - You have come to the right place for help. Thank you very much for taking the time to create this post with that amount of details, and I am sorry to hear about the trouble you and your parents have had. Let's dive into this and look a
XfinitySara
commented
2 minutes ago
to the conversation:
0
0
Returning Apple Tablet to Xfinity Mobile
I'm hoping someone can help with this as I'm getting pretty frustrated and I'm about one more incident away from getting a lawyer involved. Sorry in advance for the lost post, but this has been an extensive issue. Starting back in June/July my parents who have been Xfinity customers for over 10 year
Question