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Gateway modem
The Gateway modem you sent me is missing its power cord! Please send one, or advise on what to do to rectify the error.
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Customer Service
I am a long-time Xfinity/Comcast customer and am seriously disappointed with this change. I am particularly concerned that the dispute continues because Xfinity has decided that ESPN/Disney has not proposed a "fair deal" for continuing the contract.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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@user_yotd6g Thank you for making us aware of your negative experience via Forums. I'd like to see what I can do to turn things around. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and
Xfinity - Mobile Service Disaster
While renewing my Xfinity internet service, I was offered a free mobile line. In hindsight I should have said no thank you, because what took place next speaks to immense incompetence by Xfinity's mobile department. The first rep set everything up correctly via chat for iPhone trade in and bringing
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Xb10 modem
Im trying to find out if my adress and plan qualify for the new xb10 and if so how I can acquire one.
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Devices and Equipment
Hello @user_xrcap3, thank you for taking the time to leave a post. Sorry to hear you’re experiencing issues with your upload speeds. I can understand how frustrating that must be, especially when you’re expecting improved performance but
XB8 stuck on sub-split upstream -- no mid-split, upload capped at 35 Mbps
My XB8 (CGM4981COM) is ranging only on sub‑split upstream channels (10–40 MHz), with no mid‑split and no OFDMA upstream, so my upload is capped at ~35 Mbps despite a 1.2 Gig plan. Please check whether mid‑split is live on my node, and if so push the enhanced‑upload bootfile and re‑provision my upstr
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@Caliburnis Thank you for this added information, Can you check your spam folder again? Also check for any confirmation of winning this from when you first entered.
Minions & Monsters VIP Complimentary Tickets - Date Not Listed
Hello, I am a Diamond member with Xfinity and, within the Xfinity App, redeemed complimentary tickets to see Minions & Monsters; I believe this was a benefit of winning a sweepstakes. Details about the location of the event are listed for Philadelphia, including theater and time, but a date is not l
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Community Best Answer
@AceTRider Thank you for laying all of that out, so thoroughly it really helps. I can see you’ve already gone well beyond the typical troubleshooting steps, and the behavior you’re describing isn’t what we’d expect from an XB
Device needs 2.4 Ghz connection but gateway won't provide one
I bought some LED string lights that required their control box to make a 2.4 Ghz connection to the XB8 Gateway supplied by Xfinity. It wouldn't connect, no matter what was done to get this connection. I have other home automation equipment that also requires a 2.4 band connection, and that does wor
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@user_9azxns Thank you for making us aware you're getting interference in your signal via Forums. I'd be more than happy to help figure out a solution to this problem you're experiencing. So that we don't go over something you've already done, can yo
I am getting interferance like it is going to rain
I am getting a lot of interfence like it is going to rain. Could you look into this
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user_4fkdcr Understood! Let's bring you into a Direct Message to see what we can do to help! Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary • Click the "Direct Message" icon (upper right
equipment
I have received a message asking for equipment to be returned. I tried returning equipment on March 3, 2026 that was issued for my address at [Edited: Personal Information]. I was purchasing a new home at [Edited: Personal Information], Xfinity is included in the HOA fee. Previous owner was instruct
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They are not legally compelled to provide a /56 delegation. This won't be the first time they haven't followed best practices / standards / recommendations.
IPv6 Protocol and BCOP 690
I have an IPv6 connection, but it does not follow BCOP 690 standards(https://www.ripe.net/publications/docs/ripe-690/). The prefix delegation should be a /56, but my router shows a /60. I cannot change it myself, as I am setting up my big network for AI and do not have access to that setting. [Image
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@user_fn7a1z Thanks for reaching out. We understand how important it is to find a TV package that fits your household’s needs. You can review the available TV plans using the link below: https://www.xfinity.com/digital/offers/pl
Poor packaging
This the second time I hooked up with Xfinity and it’s like “Fool me once, shame on you, fool me twice, shame on me” I was dumb enough to believe what I was getting with Xfinity I can’t believe that a movie channel such as TCM is part of the sports package for an extra $90 and that MS NOW & CNN are
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user_1lgtwo It is our pleasure to serve you. Thank you for allowing us the opportunity to serve you today. Please be sure to reach out to us for any future needs by creating a new public text submission without your account information. Have a great
Incorrect mobile number
This is a screen shot from my iPhone it shows my number as [Edited: "Personal Information"]. This incorrect. My number is [Edited: "Personal Information"]. I have tried several times to get this resolved and have had no success. Can someone please help!
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As mentioned in the DM we'll need the police report information in order for us to submit another ticket with the updated situation. Meet us back in the DMs with that police report information when you have it so we can continue assisting.
Trade in
I mailed my trade-in on April 13 says it was received in Texas April 20 still have not gotten my credit numerous numerous times and keep getting the runaround. Can someone help me it’s getting very aggravating
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@XfinityBenjaminM thank you for responding. Problem is I am in the north and equipment is in Florida. I will not be back in Florida until Nov to return equipment.
equipment
I have received a message asking for equipment to be returned. I tried returning equipment on March 3, 2026 that was issued for my address at [Edited: Personal Information]. I was purchasing a new home at [Edited: Personal Information], Xfinity is included in the HOA fee. Previous owner was instruct
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user_4fkdcr Hi there! Thank you for reaching out to us here on our Community Forum. If you already received new equipment at your new address, and are up and running you are correct that you'll want to return any equipment that was for your pre
equipment
I have received a message asking for equipment to be returned. I tried returning equipment on March 3, 2026 that was issued for my address at [Edited: Personal Information]. I was purchasing a new home at [Edited: Personal Information], Xfinity is included in the HOA fee. Previous owner was instruct
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Hi there, @user_768sju. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the frustration. Has this been something that you have always experienced, or did it just start to become a problem recently?
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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I mailed a phone back the box was not empty unit was stolen in your end why did you take 2 months to figure this out!!!!!
Trade in
I mailed my trade-in on April 13 says it was received in Texas April 20 still have not gotten my credit numerous numerous times and keep getting the runaround. Can someone help me it’s getting very aggravating
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Hello there, @user_of18a6. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with Peacock. If you have an inactive address attached to your Peacock account, that could certainly cause an issue, but I am not
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Having trouble with Xfinity/Peacock subscription and billing - inactive email may be related
3 months ago I worked with Technical Support over the phone. We worked for several hours trying to get my peacock subscription to work. Support insisted I use my “@comcast.net” email address when signing into Peacock. I was finally able to use Peacock but only after going through their signup proces
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