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Quest tv
Quest tv programming is totally different than Xfinity tv guide. This happened suddenly last week.
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Customer Service
user_yodx2o Thank you for the post. Is the internet working in the home? What type of handset are you using is this a cordless or hard lined phone? I am thinking that might be a solid source to troubleshoot if the service was working when the tech ha
Home phone no line
No dial tone for months been checked work when tech come out for week if that
Question
Good morning @user_tarhvz , and thank you for reaching out. I sincerely apologize for the experience you've described and appreciate you taking the time to provide such a detailed account of the situation. I can certainly take a closer look into your
Nearly 20-Year Customer Seeking Executive-Level Review
I am a nearly 20-year Comcast/Xfinity customer seeking assistance from an Official Xfinity Employee who can escalate a serious customer-service and account issue beyond normal frontline support. The technical issue is now resolved, but the way this situation was handled is not. On July 31, I selecte
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Nearly 20-Year Customer Seeking Executive-Level Review
I am a nearly 20-year Comcast/Xfinity customer seeking assistance from an Official Xfinity Employee who can escalate a serious customer-service and account issue beyond normal frontline support. The technical issue is now resolved, but the way this situation was handled is not. On July 31, I selecte
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Customer Service
@user_6tpo89 We appreciate your time in working with us in a DM. We were able to complete your request to have services disconnected. Thank you again for being the best part of Xfinity and I hope you have a fantastic rest of your week.
Need written cancellation—no callback
I need to cancel all Xfinity residential services effective today. The signed-in cancellation page only offers phone, callback, or store options. I cannot use a phone callback. Please invite me to a private message so I can verify the account and complete the cancellation in writing.
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Device Payment Plan Statement
I have been trying to get DPP statement since 2 months now, called more than 20 times, visited 2-3 stores, I still didn’t get it yet. Why is it that difficult to get the same statement that you also need when someone switches in to xfinity from another provider, Is this a kind of vendetta?
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Devices
Hello @skintime, for your privacy and the security of your account, we'll need to continue this conversation through a direct message so we can securely access and review your account details. If necessary, we can also open a ticket and take any addi
ESPN Unlimited
Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop
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Something Went Wrong with Account Creation
I created an Xfinity account about a month ago, but now I can't do anything with it. I can sign in, but if I try to navigate to any of the account pages like the contact info page or the account and identity page it just displays an error saying "something unexpected happened". I went through the ac
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Sign-In and Account Management
I tried that and it didn't help. Totally confused.
Comcast email won’t send ore receive
Need help with my email. I am not receiving or able to send out. Comcast says it’s not time to transition to yahoo.
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nerdyplayer If the promotion went into effect on August 1st, and your statement just posted I would expect the new promotion to be reflected on this statement. I would love to dig into this for us and help make sure that the promotion was set u
Bill does not reflect recent promotion
I had talked to an agent to get the promotion before my yearly one expires. just got a bill for $95. Please let me talk to someone to get this resolved.
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When i called the agent, I had it set for August 1st. since the original promotion ended on July 31, and the new one starts on august 1. I should be paying $55.
Bill does not reflect recent promotion
I had talked to an agent to get the promotion before my yearly one expires. just got a bill for $95. Please let me talk to someone to get this resolved.
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Hey @user_24dga1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the box on your home. I would be more than happy to offer my assistance looking into this f
Equipment removal
Please send a technician to remove the Comcast/Xfinity box and cables from the outside of my home at [Edited: "Personal Information"]
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Why? What is the point? The message is in my post
ESPN Unlimited
Anybody else having a problem with ESPN Unlimited? When I call it up on the TV is says Startup Error something went wrong the app could not start up correctly (1008) Still works on my laptop
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user3170, we can submit a ticket for you. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “S
My prepaid card is not working.
I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.
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@XfinityVianney I need to call them even though I already have the card? My issue is it declining not me not having it.
My prepaid card is not working.
I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.
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@XfinityVianney I would call them even though I have the card? I don’t need them to send it. I have it and it won’t work.
My prepaid card is not working.
I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.
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Equipment removal
Please send a technician to remove the Comcast/Xfinity box and cables from the outside of my home at [Edited: "Personal Information"]
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Customer Service
@user_6orx2y it looks like your last reply posted in public, for security purposes I edited that information out. I'll watch for you to send the direct message following the steps my awesome coworker provided.
Help
I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates
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user_oppodn, you have reached the right place. We can help. With so much going on in your life, you don't need to worry about this. Please send us a DM with your name and address. Here are the detailed steps to direct message us:1. Click "S
New Account
I’ve been frustrated with my T mobile bill because it’s very expensive. My husband has end stage renal disease and he is on dialysis so we need to lower our bills. We decided to come to Xfinity on Friday August 14. This is actually my wedding anniversary but it was important to us to bring our bill
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Hello @user_ay19cw do you have active, working services in your home? It sounds like a service order may have not been finalized.
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Something Went Wrong with Account Creation
I created an Xfinity account about a month ago, but now I can't do anything with it. I can sign in, but if I try to navigate to any of the account pages like the contact info page or the account and identity page it just displays an error saying "something unexpected happened". I went through the ac
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