Xfinity Community Forum

U

@XfinityAlex My Thundebird email suddenly started updating late Wednesday afternoon (Eastern) and continued updating through Wednesday evening when I shut it down. It's now early Thursday morning and I turned on my system to find that the sync is f

user_5bn7h1

replied

26 seconds ago

to the conversation:

0

Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

U

No cell

I've already done the network reset, and I still can't text. Please re-provision the SMS/MMS feature on my account; I believe the database didn't fully update after my port from Verizon."

Question

•

Network

1

0

U

Disconnecting after starting up PC

After starting up my PC [From Sleep or Turning on] i go into online gaming a bit soon after but as soon as the first match/game starts up [about 5-10 mins in] it disconnects me, afterwards its no problem

Question

•

Your Home Network

2

0

U

Xfinity support

Upgraded service to 2000 mbps download speed and purchased an Arris G54 modem/router (a compatible approved device). Only getting about 300-500 mbps on phone and gaming consoles. The gaming consoles are wired connections. The modem listed under my equipment is a Thomson DHG546, which I’ve never had,

Question

•

Your Home Network

3

0

R

It's now the 11th. That's 10 days without service that I have paid for.

RyGuyRed1

commented

3 hours ago

to the conversation:

0

R

Service Upgrade hasn't gone through

I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?

Question

R

Service Upgrade hasn't gone through

I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?

Question

•

Your Home Network

5

1

0

W

Remove TV service, but keep phone and internet

I'd like to remove TV service, but keep my phone and internet service. Is this possible ? If I try to "manage" services, it requires me to change each component of my existing service. How would I do this ? Thanks.

Question

•

Customer Service

3

0

U

It happened to me as well tonight they hung up on me twice never gave me a supervisor when I requested 4 times this is what happens when call centers jobs go oversees bad language barrier, bad attitudes and training shame on comcast for enabling and

user_zt4oha

commented

4 hours ago

to the conversation:

0

U

Customer service agent very rude

I called support and a gentleman I'm currently still on the phone with responds only after I waited about 10 mins for him. When I finally get his attention he says something illegible and puts me on hold again. For an insane amount of time. I finally got his attention after 15 more minutes of saying

Question

How to speak with a live agent in customer retention department

I've chatted with several agents over the past several months and have been lied to repeatedly. I'm trying to reach a supervisor or member of management that can review previous chat sessions. Most recently chat ID -158402949438590703775 from 12/8/2025.

Question

•

Customer Service

4

0

U

I was actually able to get in contact with another Xfinity customer support member and they helped me through hopefully a resolution. We also scheduled a in person visit on the 15th so fingers crossed everything works out. I appreciate your help thou

user_ohagq0

replied

5 hours ago

to the conversation:

0

U

Neighborhood is experiencing WiFi drops consistently

Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen

Question

I appreciate you verifying that as well, user_ohagq0. Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click

XfinityDilary

replied

5 hours ago

to the conversation:

0

U

Neighborhood is experiencing WiFi drops consistently

Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen

Question

Hey @user_wkff2u, Thank you for visiting our official Xfinity Forums Community support page. It sounds like you received a new set-top box and needs activation. Rest assured that we are here to help. With the activation of the X1 set-top box, is the

XfinityDemitrius

commented

5 hours ago

to the conversation:

0

U

Voice guidance loop

New X1 box stuck in voice guidance loop on initial startup

Question

U

Yes we have tried rebooting both ways, and I just checked the coaxial cable on both ends and it seems good and is fully tightened

user_ohagq0

replied

5 hours ago

to the conversation:

0

U

Neighborhood is experiencing WiFi drops consistently

Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen

Question

Following as well. Using Outlook via Microsoft 365 and still on Windows 10. Any and all failures by Xfinity are certainly to be expected.

Cammby

commented

5 hours ago

to the conversation:

0

Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

Hello @user_pf5hdq, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

commented

5 hours ago

to the conversation:

0

U

Internet outage/How can I talk to a human being?

I have been trying to fix my internet and have troubleshooted EVERYTHING. I even talked to someone on the phone but they said to wait two hours to let the modem reset, and now the assistant chat won’t even let me schedule an appointment. Mind you, it just ends up spamming ERROR. Everytime I try to c

Question

Thanks for checking that, user_ohagq0! Have you tried any troubleshooting steps on your end? Such as rebooting the modem manually or through the Xfinity App? Or checking the coaxial connection on both ends (wall plate and modem) to make sure the conn

XfinityDilary

replied

5 hours ago

to the conversation:

0

U

Neighborhood is experiencing WiFi drops consistently

Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen

Question

STB = Settop Box, the box connecting the cable system to the TV

nburmylo

replied

5 hours ago

to the conversation:

0

X1 broadcast and steaming signal drops

We have been experiencing audio and video " glitches" for several months. I've contacted both the phone support system and the assistant through the app. I've reset, restarted, unplugged, re-plugged my STB so many times it's going to sue for abuse. I still can't get an actual human to respond. I hav

Question

U

Internet outage/How can I talk to a human being?

I have been trying to fix my internet and have troubleshooted EVERYTHING. I even talked to someone on the phone but they said to wait two hours to let the modem reset, and now the assistant chat won’t even let me schedule an appointment. Mind you, it just ends up spamming ERROR. Everytime I try to c

Question

•

Customer Service

3

1

0

Thanks for posting on our community forums for assistance, user_7w5hg7. I'm sorry to hear about the dial tone not working with the new equipment. I know how frustrating this can be, and we'd like to help! Could you please send our team a Direct Messa

XfinityDilary

commented

5 hours ago

to the conversation:

0

U

NO DIAL TONE AFTER NEW GATEWAY INSTALLED.

I just updated my old Xfinity Modem to the new Gateway (white) and am having an issue, no landline dial-tone. Before you ask, everything worked well for about a decade. No changes or upgrades except for the new Gateway. The phone jack is plugged into 1. I tried the other ports just for the heck of i

Question

U

same problem here. I also purchased a new Galaxy z flip 6 phone in 2025 and was told I would get a $400 credit over 24 months if I upgraded to the premium data plan. I did this over the phone with customer service. Well my $400 credit over 24 months

user_fld9rt

commented

5 hours ago

to the conversation:

0

U

Xfinity Promo credit for new line & device

Hello, I'm writing to you today because I'm facing a significant problem. In May 2025, I saw a promotion in my Xfinity Android app. It promised a promo credit for the Samsung Galaxy S25 Ultra 512GB, which cost $1,419.99, with a $400 credit applied over 24 months. This meant the monthly payment shoul

Question