Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (516.8K)
user_3ymxf7 Good day, and thank you for reaching out to Xfinity Forums! I can definitely see how the line hanging low would be a concern. I'm happy to issue a ticket on your behalf. Please send us a Direct Message with your name and service address t
Internet Cable Line Down, Ticket Submission Not Working
My home’s internet cable has been displaced and is hanging low to the ground and poses a safety risk. I am unable to submit a support ticket to report this issue because the site sends back a message “Looks like something went wrong. Your information was not submitted”
Question
Greetings, @user_i9y30h! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting your cable line repaired, but you hav
Cable Line is down from a storm and I have to wait 3 days for a technician.
My cable line was hanging low from a storm back in July so I had Xfinity come out and move my line. Well they never showed the day that I took off to make sure they did it correctly so they came 2 days later and literally just raised the line. Mind you, the line has weeds grown across half of it bec
Question
Good Morning, @matt071! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the line bury, it certainly is not what we want for our customers. The line work can take u
New line needs to be buried
New residential, single family home. Service was installed in early July, but nobody has returned to bury the line. How do I escalate this and get someone to come and take care of the issue?
Question
my HP officejet pro 8600 will not connect to my new comcast G954331X modem/router
my HP officejet pro 8600 will not connect to my new comcast G954331X modem/router
Question
•
Your Home Network
I am missing emails prior to March 2023
I am missing emails prior to March 2023. How do I gain access to these old emails? I need to find several important emails for a potential legal issue. I have tried several seach options and re-sorted by date. I did not delete them. Please help. Dave
Question
•
Accessibility
user_3qzdz7 Thank you for providing those additional details. I can certainly understand your frustration, especially since you've encountered the same issue through multiple payment links and have been dealing with this for some time. We want
Another Month Another "Payment Site Not Working" Message!
As the title said, Another month, Another "Payment Site Not Working" message! Your payment site has been not working for the last three days. Yes, I've cleared my cache, cookies, restarted my modem and router. Secret, I'm an engineer with extensive networking experience, so PLEASE lets skip the solu
Question
Internet Cable Line Down, Ticket Submission Not Working
My home’s internet cable has been displaced and is hanging low to the ground and poses a safety risk. I am unable to submit a support ticket to report this issue because the site sends back a message “Looks like something went wrong. Your information was not submitted”
Question
•
Customer Service
Can't get into Email [Edited]
Can't get into email acct [Title Edited: "Personal Information"]
Question
•
user_z15pvf, Hi there! We'd be happy to help. Since both of you already have access to the account, we'd like to take a closer look at the account details and review the available options regarding the billing statement for adding both names. Would y
Quiero que aparezca mi nombre y el de mi esposa en el bill
ayuda para agregar el nombre de tu esposa/esposo al billing statement.
Question
Hey, @simpleshadow - We've messaged you directly for more information as requested by our engineering team, when you have a chance to check that :)
BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market
Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411
Question
user_b2wjh5 Sorry to hear you are having issues moving off the XER10, we can absolutely help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To sen
EPON Member-Owned Router — Need ONU Provisioning to Remove XER10
I have Xfinity residential EPON fiber with a Nokia ONU and XER10. I want to use Xfinity's Member-Owned Router option for EPON and connect my Ubiquiti UDM-SE directly to the ONU. I am NOT requesting bridge mode or DMZ on the XER10. Please add the appropriate customer-owned-router/COAM configuration,
Question
Hello - I have this exact issue. Currently in UAE. Followed instructions on the app but cannot receive the PIN (even though it states it's been sent) because I don't have access to my number while abroad. Please help! Need a quick turnaround for this
Cannot receive port-out transfer PIN by SMS while traveling abroad - need an alternative
I'm trying to port my Xfinity Mobile number out to another carrier and I need my number transfer (port-out) PIN, but I cannot receive it. The problem: I'm currently traveling internationally. The transfer PIN is only delivered by SMS to my line, and that specific text never arrives here - even thoug
Question
user_buyb86 Hello and thank you for reaching out via our Xfinity Community Forums. Can you let me know which Gateway setting you're trying to change and which Gateway you have? While many Wi-Fi and network settings can be managed through the Xfinity
Cannot Log into Xfinity App with Galaxy A16 using Andtoid Version 16. get Permission denied message
I have installed the Xfinity App on my Samsung Galaxy A15 phone. When I try to login I get an access denied message. I have cleared the APPs cache and also restarted my phone. Also uninstalled the APP and reinstalled. If I go to a separate web browser on my phone and go to Xfinity login I am able to
Question
EPON Member-Owned Router — Need ONU Provisioning to Remove XER10
I have Xfinity residential EPON fiber with a Nokia ONU and XER10. I want to use Xfinity's Member-Owned Router option for EPON and connect my Ubiquiti UDM-SE directly to the ONU. I am NOT requesting bridge mode or DMZ on the XER10. Please add the appropriate customer-owned-router/COAM configuration,
Question
•
Customer Service
I have spoken to 3 people and still haven't been able to connect my Ubiquiti Dream Machine.
EPON customer-owned router — need ONU provisioning to remove XER10
I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO
Question
@user_fj2dwa Thanks for making us aware that you're having issues with your TV cutting out via Forums. I would be more than happy to help find a solution to this problem you're experiencing. So that we don't go over something you've already done, can
XfinityRaul
commented
3 minutes ago
to the conversation:
0
0
Tv cutting out
For several months our tv has been cutting out. It used to be commercials only. Now it’s all channels. We even spent 900.00 dollars on a new tv because we thought it was our tv. We spend over 200.09 a month on this cable and internet and we want it fixed now
Question