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I'm sorry to hear you're experiencing a similar issue, user_dtac46. Did you complete the process of verifying your date of birth, full name, and creating a password?
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
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Activation of wifi failing
I brought a new xfinity wifi but the connection is not working
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Customer Service
Thanks for posting on our community forums, user_tjqqrs! After deleting your Comcast account, are you able to log into your comcast.net email directly through xfinity.com/email?
My Comcast email account won't load onto my iPhone 16 this week again
This happened to me like 5 months ago but then I got the account to load. I wasn't able to send email from it but I could receive email onto my phone. Last week, I stopped being able to receive or send Comcast email onto my phone (I get both my Comcast and Gmail on my computer and always have). I de
Question
bad reception
Ever since the last Xfinity 'upgrade' a few weeks ago, my television reception hasn't been very good. Routinely the picture has 'waves' across it and then it refocuses. Sometimes the sound is jumbled when this occurs. It wasn't doing this before. My tv is barely a year old.
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X1
user_ycqead Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Xfinity Student Discount Coupon
I signed up for the Xfinity student discount offer, which stated that I would receive a coupon after 3 months of service. It has now been over 3 months, and I have not yet received the coupon. I have checked my email (including spam/junk folders) and still have not received it. I wanted to check on
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twobarryz I am glad you were able to figure out the issue. Please let us know if you have any other concerns we can help with!
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Hello @user_zevtrf, thank you for taking the time to leave a post. I can understand how frustrating it must be to deal with this for several months without resolution. I truly appreciate your patience. If you could send our team a direct message with
Issue
Hi, I'm reaching out about an ongoing billing issue that’s been unresolved for several months. There’s an extra phone/line being charged that I do not have, and promised phone credits were never applied. I've already tried working with the Xfinity store manager, but the issue hasn’t been resolved. I
Question
Thanks for posting on our community forums, user_sha. I’m truly sorry to hear about your chat experience. This isn’t the level of service we strive to provide, and I’d like to make things right. Could you please send our team a Dire
I have been lied to. and not being given discount credits
Last week chat associate sold and offer to me , and told me i ll get discount credit. He clearly mentioned and confirmed credit is without Port-in and trade-in and i will get the credit just by activating a new line on unlimited plan ($20) a month. I do have all the chat references available where h
Question
Xfinity Student Discount Coupon
I signed up for the Xfinity student discount offer, which stated that I would receive a coupon after 3 months of service. It has now been over 3 months, and I have not yet received the coupon. I have checked my email (including spam/junk folders) and still have not received it. I wanted to check on
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Customer Service
@XfinityFrank I finally figured out my issue. The problem I had is that in Apple Mail I had added the email for my secondary account to my primary account. I did this because I have my secondary account forward its mail to my primary account
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Thank you for reaching out to us @libs2! We appreciate you for clarifying this does not when you are signed in to our website. Have you received any emails recently about the email being migrated to Yahoo?
Email not sending
None of my emails are sending on my Comcast account through any app on multiple devices. It’s happening on both Android (S21) and iOS (iPad) and in every app that I have my Xfinity account installed in (Gmail, resident Apple email app, and Samsung mail). started last night happening randomly on vari
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We'd appreciate the opportunity to chat in further detail to gather all information about this occurrence, user_qggfv3. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”,
Customer service bribing and spamming
I was called by customer service to get feedback on a representative. I said they got an eight out of 10 and they went on try to bribe me with extra money towards credit on my account to get that nine I said no then they said they could add 10 more dollars to make it $50. I declined and hung up then
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Ok, I just sent off the message per your instructions above. How will I know when an answer has been provided?
Music choice works on app but not through cable box
Hi, I’ve tried all the steps suggested for troubleshooting this issue, to no avail. I also replaced the box and the same issue is occurring. I can listen to Music choice channels on the app, but I get a message saying “sorry we’re unable to connect” when I try to listen to Music Choice through the c
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Great question @Dennis25! You'll see the prompt when you securely sign in to your email at connect.xfinity.com.
Will I recieve a notification *BY EMAIL* when it is time for me to migrate my Comcast.net email to Yahoo?
The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo
Question
I have been lied to. and not being given discount credits
Last week chat associate sold and offer to me , and told me i ll get discount credit. He clearly mentioned and confirmed credit is without Port-in and trade-in and i will get the credit just by activating a new line on unlimited plan ($20) a month. I do have all the chat references available where h
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Billing
sl60 Thank you so much for stopping in for help with your IP address. Our IPs are dynamic and are assigned automatically @train_wreck is on the right track that this is not information we would have the option to change. Have you attempted the option
change ip address
Like so many others here my IP address is listed in Indiana, not Illinois where I am. No matter whom I ask or what I've tried I can't get it to change--everyone just passes the buck. How to solve this?
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@XfinityJohnG Which option do I select on that page?
Customer service bribing and spamming
I was called by customer service to get feedback on a representative. I said they got an eight out of 10 and they went on try to bribe me with extra money towards credit on my account to get that nine I said no then they said they could add 10 more dollars to make it $50. I declined and hung up then
Question
Which option do I select on that page?
Customer service bribing and spamming
I was called by customer service to get feedback on a representative. I said they got an eight out of 10 and they went on try to bribe me with extra money towards credit on my account to get that nine I said no then they said they could add 10 more dollars to make it $50. I declined and hung up then
Question
My wife is having the same problem. After following the instructions, when she tries to login to yahoo mail, it takes her back to the xfinity login in page after she enters her password on the yahoo sign in page. If she tries to login to xfitinity, s
user_dtac46
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Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
Question