Xfinity Community Forum

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Xfinity stream

Although I’m on network can’t load live tv

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Xfinity Stream App

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50$ a month plan

Hello I am seeing 50$ a month for 5 years 1 gig internet plans being advertised. I pay double that amount for slower speeds. I would like to get this new plan.

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Your Home Network

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@user_a1gq3n Were you able to find any outage info on that site or in the app ?

EG

commented

3 minutes ago

to the conversation:

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My internet and apps are slow

I’ve been having issues with my internet being slow and lagging. Is there an outage in the area?

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Hi, it’s HD channels on all my boxes. Please look back on the complaints from customers a few years ago regarding the same issues, especially during the Winter Olympics.

user_f973ac

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7 minutes ago

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Why is only NBC that is freezing up???

Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?

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Xfinity won’t let me add a payment method

It keeps saying to verify the information on my account before I can add a payment method however I’ve already done that.

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Billing

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Good Morning, @user_4p6fh9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Thank you so much for sharing the link @Again to access the webmail email. Can you share further details with us regarding what h

XfinityAdrienne

commented

9 minutes ago

to the conversation:

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Looking for my old email

Looking for my old email [Edited: "Personal Information"]

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@user_suw7d0 Thank you for making us aware of the charge this tech visit generated that's causing your service to be interrupted. I would be more than happy to review your account to see how we can straighten this out. Please send a direct me

XfinityRaul

commented

11 minutes ago

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$100 tech charge on bulk account

My internet was disconnected due to non payment of $100 for technician visit. I live in an apartment on a bulk account. I was told I would not have to pay for a visit since it’s a bulk account. I have called repeatedly to get internet turned on again. One agent did restore service but next day it wa

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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

commented

11 minutes ago

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Service outage

My home WiFi is not working near Rosemont Md

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I have a suspicion that noise was introduced in the line somewhere. I have gone through my house and tightened up the coax connections. There is only one line inside my house. And nothing has changed one my end.

user_ktimqc

commented

11 minutes ago

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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@user_5g6n9t My question ?

EG

commented

16 minutes ago

to the conversation:

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New gateway

Orange blinking light, won’t connect

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user_xi43tm Thanks for reaching out to us here on our Forums page about your internet issue, and trouble getting help over the phone. We are always happy to assist with any concern here 7 days a week, and we can certainly help. Can you send us

XfinityEricB

commented

16 minutes ago

to the conversation:

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In lieu of your horrible AI customer service...

Unbelievably horrible service...the loop you put your customers through to resolve a technical issue...it's maddening, and if it were in a movie or a play it would be hilarious to see a person suffer like you make your customers suffer... My internet has been spotty for days...it goes in and out...I

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Good Morning, @user_f184cq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the concerns with your DVR recordings, it certainly is not what we want for our customers. At this time, our team

XfinityAdrienne

replied

21 minutes ago

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Xfinity Stream recordings missing

I have two shows on MSNBC that I record every morning. When I logged in, one was being recorded. However, the one that should have finished was missing. When the second one finished, it vanished as well. The episodes are not even available on demand. What gives?

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

22 minutes ago

to the conversation:

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$100 tech charge on bulk account

My internet was disconnected due to non payment of $100 for technician visit. I live in an apartment on a bulk account. I was told I would not have to pay for a visit since it’s a bulk account. I have called repeatedly to get internet turned on again. One agent did restore service but next day it wa

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We would be happy to make sure the equipment is returned @user_pjtdx0 Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://for

XfinityJoe

commented

24 minutes ago

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no receipt after returning equipment

We received our new cable box on the 1/1/26 and were told to return old equipment but did not provide a mailing label or any instructions. We took it to the local infinity store, but they would not give us a receipt and told us one would be emailed to us the next day. After 5 days, we returned and a

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

24 minutes ago

to the conversation:

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In lieu of your horrible AI customer service...

Unbelievably horrible service...the loop you put your customers through to resolve a technical issue...it's maddening, and if it were in a movie or a play it would be hilarious to see a person suffer like you make your customers suffer... My internet has been spotty for days...it goes in and out...I

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@user_rpib0y Thanks for reaching out to us I'm glad we got your concerns resolved on the lost TV equipment. feel free to reach out to us anytime and thank you for being the best part of Xfinity!

XfinityOrlandoM

commented

26 minutes ago

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Lost Streaming TV Box

Hi, We just turned in our streaming TV box to the Xfinity store and they told us that it shows a second box on our account. It would have been years since we had any boxes given to us so I'm not sure where that second streaming TV box is since I don't even remember getting a second box. I saw in pre

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In lieu of your horrible AI customer service...

Unbelievably horrible service...the loop you put your customers through to resolve a technical issue...it's maddening, and if it were in a movie or a play it would be hilarious to see a person suffer like you make your customers suffer... My internet has been spotty for days...it goes in and out...I

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

35 minutes ago

to the conversation:

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no receipt after returning equipment

We received our new cable box on the 1/1/26 and were told to return old equipment but did not provide a mailing label or any instructions. We took it to the local infinity store, but they would not give us a receipt and told us one would be emailed to us the next day. After 5 days, we returned and a

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DVR recording percentage

I have 1 recording and my DVR says I'm at 57% capacity how do you reset this to read a true percentage.

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X1

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@user_yz2e3c @XfinityJorge Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

commented

38 minutes ago

to the conversation:

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Xbox live

I never had this problem with you guy till this update I can’t even play Xbox it’s crazy I’m about to go to a different provider cuz I can’t play lag all the time 60 to 70 ms latency it’s crazy I called you guys 9 times and had every one come out to look at it even the top guy in pa came out and che

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