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How to log in comcast account
Comcast Bill
Hello, I had opened an account with Comcast at my apartment, but we had put the wrong address, therefore no data was used. We opened another account with the correct address and they told me three separate times that my account was officially canceled. My phone number is [Edited: Personal Informatio
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Does new plan have higher taxes and fees?
Hi! I am considering the new Mobile Select plans for some of the lines on my account. The broadband facts show a significantly higher charge for the Universal Connectivity Fee & Regulatory Recovery Fee for the new Mobile Select plan compared to what I currently pay on the older Unlimited Intro plan.
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Billing
Hey @Brittanylately, Thank you for visiting our official Xfinity Forums Community support page. The account does remain active and open for a small period of time after a disconnection request in case you change your mind. If you have rental equipmen
Account cancelled, still received next bill
I called and cancelled all services on May 20, 2026. That was 5 days before the end of my billing cycle (which was paid in full). I was provided a confirmation number and advised I would be receiving a refund of $31.20 within 3-5 business days. Today, May 24, 2026, I have digitally received a new bi
Question
Account cancelled, still received next bill
I called and cancelled all services on May 20, 2026. That was 5 days before the end of my billing cycle (which was paid in full). I was provided a confirmation number and advised I would be receiving a refund of $31.20 within 3-5 business days. Today, May 24, 2026, I have digitally received a new bi
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Billing
We don’t have specific details on credits tied to channel lineup updates. You can always review and customize your services to see what options and packages are currently available to you using our Plan Builder: https://www.xfinity.com/planbuil
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Yes coax cable, yes there is one in the room I want to move it to.
WiFi relocate
Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?
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This isn’t a real answer. This an automated response that is sent to all the posted comments.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Hello @user_0unmcv, Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Pl
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
This is totally ridiculous that I no longer get NFL Network. It is a channel in my cable package that I am paying for but can’t get. I watch that channel every single day. Am I going to get a discount on my bill since I have not been able to watch th
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Upgrade iphone
I'v been a comcast/Xfinity customer for 20 years. I have a 'by the gig' plan for 2 phones that is super cheap. I want to upgrade one of my phones to a iPhone 17. I know I will need to upgrade to a more expensive current mobile plan. But I was told that I am not eligible to upgrade and upgrade my pho
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Plan
Hi user_kcofoc, thanks for joining us here in the community forums! We'd be more than happy to help with your email where we can! Can you provide a little more detail about the issue your having with your email address?
Help with email [Edited]
I need to connect to my email [Edited: "Personal Information"] [Edited title: "Personal Information"]
Question
We’ll be glad to take a closer look and assist you directly. Please send us a direct message with your full name and complete service address, so we can help further.To send us a direct message:Click Sign In (if needed)Click the Direct Message
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Yes, it happen every day for the past few weeks.
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
Question
I delete and send them to trash
Why do emails sent to junk or delete folders keep coming back to my inbox?
Why do emails that I delete or move to junk keep coming back to my comcast emails, some 2025?
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Price increase
Hello, In a month's time, the price of my internet service has more than doubled as my 2-year contract has ended. I've also been notified that my bill will increase even further as 2025 prices rise. While I recognize the inevitability of gradual price increases, such a huge increase by a large corpo
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Your Home Network
Went through the security question, was asked how my speeds were working, I replied and waited over 15 min for a reply?? Nothing.
Deals for existing customer
Looking to see if there is anything for existing customers for deals on internet only.
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Good evening user_jkk7aw we can certainly look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the to
Cannot Activate Peacock
I go to the "view subscriptions" under "TV and Streaming" on the main Xfinity login page. Peacock says "activation required". When I click through and go to activate it says "Your Xfinity account is already linked to another Peacock account". I try to click through the "here's how to find it" option
Question
Hi there, SurfInCA! Great question. I’m glad you’re taking a close look at the Broadband Facts before making any changes. The Universal Connectivity Fee and Regulatory Recovery Fee can vary between plans, including when moving from older Unlimited In
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Does new plan have higher taxes and fees?
Hi! I am considering the new Mobile Select plans for some of the lines on my account. The broadband facts show a significantly higher charge for the Universal Connectivity Fee & Regulatory Recovery Fee for the new Mobile Select plan compared to what I currently pay on the older Unlimited Intro plan.
Question