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Hi Joseph, Understood. I certainly appreciate your help to give it a shot. I've sent the DM to Xfinity Support as advised. Best, Longtime Comcast user
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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I am having the same issue but it is currently unresolved. I have a TCL Roku TV and it has been updated regularly to the most recent firmware and it plays Disney+ just fine on the TV side. I have gotten a new Xfinity Gateway box and installed it and
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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shghafir Gotcha! We can attempt to run entitlement refresh from our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:C
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
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Yes. I told them exactly what I mentioned above
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
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Please get it back ASAP !!!!!!!!!!!!!
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Glad you got it squared away ! Marked "solved" topic now being closed.
Hitron CODA56 cable modem stuck on legacy DOCSIS 3.0 profile/bootfile
I just replaced old (customer-owned) CM500V DOCSIS 3.0 cable modem with new (customer-owned) Hitron CODA56 DOCSIS 3.1 modem, under Xfinity 1Gbps down/100mbps up plan. New modem is activated and providing internet access, but speeds are same as old DOCSIS 3.0 (getting about 300mbps down/9mbps up). I
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user_c2dc3c This is a great question! I know it can be really frustrating to have multiple technicians out for an issue, however any repair requests or maintenance tickets that may be needed would require a technician on site to submit them. We can o
Why can't call Comcast or submit tracert to prove NOC issue at the head end?
COD/BF6 latency has been hurting big time. Its bad, so we have to have a senior tech come and show the real issue is not on my end. Your wasting a roll out, 1
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Internet dropping
I recently moved into a new apartment and had services installed by a technician. My modem keeps losing internet connection multiple times throughout the day. No outages in the area. The loss of service lasts from only a few seconds to 2 minutes, then comes back I have tried all the troubleshooting
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Greetings @user_dhajbr,By using the How to view your Xfinity bill online article in conjunction with the Understanding your Xfinity bill article you'll be able to view and understand everything that makes up your bill. Please let else know if you sti
XfinityJustinM
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What am I being charged for?
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