Xfinity Community Forum

I did that Eric, thanks, Roy

Roy8

replied

7 minutes ago

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Rip Off

We signed up for xfinity tv package, we were told we are diamond members and get a FREE watch and FREE Ipad in a bundle. [Edited: “Profanity”], we were charged 300 to 400 for 2 watches and 2 ipads plus ya have to pay for a different line for each one. We were lied too. And now we can't return them.

Question

Any promotion should have applied by now then. Let me review the account, and help in any way I can. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message"

XfinityEricB

replied

7 minutes ago

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U

$400 not honored

Is this how you treat loyal customers? Transferred an existing Xfinity number to a brand new iPhone and was promised $400 off my bill (monthly payments) without trading in. Never came through. I’m a diamond member. Not happy with this. Been a loyal Xfinity customer for many years

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U

Yes, we received the phone on 8/26/26 and activated it

user_8d05sy

replied

9 minutes ago

to the conversation:

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U

$400 not honored

Is this how you treat loyal customers? Transferred an existing Xfinity number to a brand new iPhone and was promised $400 off my bill (monthly payments) without trading in. Never came through. I’m a diamond member. Not happy with this. Been a loyal Xfinity customer for many years

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Most frustrating experience of my life

I pay for a tablet on my line that has now stopped being able to read SIM cards. It is not eligible for an eSIM and we pay monthly insurance on it. I spent 7 hours and no less, and no I’m not exaggerating, 13 people I was transferred to for this problem. Assurant will not cover the replacement and s

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Devices

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Reckless Driver

Good morning, im writing to let you know that driver 190675 in Lewiston, ME is very reckless driver. This isn’t my first encounter with this truck, we drive the same stretch of route 196 daily and the individual constantly speeds, cuts off other drivers, intimidates and tailgates people on the road.

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Xfinity Compliments

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@user_v43k8z, just to make sure I understand your concern correctly, you haven’t had Xfinity service for the past three months, but you’ve continued to receive charges during that time. Is that correct?

XfinityMarshante

replied

57 minutes ago

to the conversation:

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U

Cancelled account

My home internet was never connected, I returned my device and cancelled the service. I should never have been billed, can I get a refund for the past several months

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Roy8 Thanks for reaching out to us here on Forums about your recent experience with getting some mobile watches and iPads that were promised with a promotion of no cost for the devices, but did come with a cost you weren't expecting. This certainly i

XfinityEricB

commented

57 minutes ago

to the conversation:

0

1

Rip Off

We signed up for xfinity tv package, we were told we are diamond members and get a FREE watch and FREE Ipad in a bundle. [Edited: “Profanity”], we were charged 300 to 400 for 2 watches and 2 ipads plus ya have to pay for a different line for each one. We were lied too. And now we can't return them.

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U

The last 3 months it is about 1 hundred dollars

user_v43k8z

commented

1 hour ago

to the conversation:

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1

U

Cancelled account

My home internet was never connected, I returned my device and cancelled the service. I should never have been billed, can I get a refund for the past several months

Question

Hello @user_v43k8z, thanks for your comment. Sorry for any frustration or confusion this has caused, especially since you no longer have phone or internet service with us. We definitely want to better understand your concern and see how we can help.

XfinityMarshante

replied

1 hour ago

to the conversation:

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U

Cancelled account

My home internet was never connected, I returned my device and cancelled the service. I should never have been billed, can I get a refund for the past several months

Question

user_8d05sy Thanks for reaching out to us for assistance with your mobile promotion concern that has applied. I can understand the frustration that would come from not getting a promotion you were expecting, and I'm happy to help in any way I can. To

XfinityEricB

commented

1 hour ago

to the conversation:

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2

U

$400 not honored

Is this how you treat loyal customers? Transferred an existing Xfinity number to a brand new iPhone and was promised $400 off my bill (monthly payments) without trading in. Never came through. I’m a diamond member. Not happy with this. Been a loyal Xfinity customer for many years

Question

user_mptq7p Hello! We'll be happy to help! Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "Start a

XfinityBenjaminM

replied

1 hour ago

to the conversation:

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U

Free upgraded modem shows delivered but nowhere to be found

In my account I had clicked the option to upgrade my modem for free. Delivery updates were made and it shows that the modem was deliverd last night at 10:30PM, but there is no box anywhere on my property. I've checked with neighbors and none of them picked up the box and brought it in their house fo

Question

@user_v8n71l Your concerns are valid. My apologies as the delivery times are estimated. What I would recommend is to wait a bit longer as we have seen the delivery dates change. Rest assured they're shipping out devices as soon as they're received.

XfinityKei

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1 hour ago

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ETA for iPhone Duo ordered at Xfinity store on pre order day Oct 16

I have no information on when Xfinity is going to deliver my IPhone duo order. Would highly appreciate if they can provide an ETA

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I don't have you anymore for my phone or internet so I would like my money back

user_v43k8z

commented

1 hour ago

to the conversation:

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1

U

Cancelled account

My home internet was never connected, I returned my device and cancelled the service. I should never have been billed, can I get a refund for the past several months

Question

Community Best Answer

Official Solution

Thanks for circling back to let us know the issue has been resolved. Technological advancements have allowed us to be aware of network issues much sooner than later which allows proactive resolve. Our maintenance team works around the clock to ensure

XfinityJustinM

commented

2 hours ago

to the conversation:

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U

Frequent Comcast Xfinity Internet Disconnections – XB10 Gateway in Bridge Mode

I'm experiencing frequent Internet disconnections on my Comcast Xfinity connection, with multiple outages occurring throughout the day. My setup: Comcast Xfinity XB10 gateway operating in bridge mode UniFi UXG-Fiber router connected directly to the XB10 over 10GbE WAN1 connected to port 5 on the UXG

Question

Thanks for circling back to let us know the issue has been resolved. Technological advancements have allowed us to be aware of network issues much sooner than later which allows proactive resolve. Our maintenance team works around the clock to ensure

XfinityJustinM

replied

2 hours ago

to the conversation:

0

U

Frequent Comcast Xfinity Internet Disconnections – XB10 Gateway in Bridge Mode

I'm experiencing frequent Internet disconnections on my Comcast Xfinity connection, with multiple outages occurring throughout the day. My setup: Comcast Xfinity XB10 gateway operating in bridge mode UniFi UXG-Fiber router connected directly to the XB10 over 10GbE WAN1 connected to port 5 on the UXG

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The updated app is terrible. Very tough to navigate and exhausting. Having to go 3 or 4 clicks deep to find anything! Please revert to the old app

user_w804n5

commented

2 hours ago

to the conversation:

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App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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Xfinity modem router

I want to purchase the modem router from Xfinity but I need the one that will work with our landline

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Your Home Network

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help with changes

I am looking for assistance with downgrading from tv and internet to an internet only service. I would like to chat with an agent via DM.

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Getting Started

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Connecting to provider

When connecting to provider it sends me to spectrum when I put in xfinity i do not have a login to spectrum

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Xfinity Stream App

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I have the same problem with the delivery of the Xumo Stream Box. I was sent a picture of where it was delivered. I do not live in a wood-frame home with a painted red front door. The picture does not show the address. My bill is showing

user_mptq7p

commented

6 hours ago

to the conversation:

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1

U

Free upgraded modem shows delivered but nowhere to be found

In my account I had clicked the option to upgrade my modem for free. Delivery updates were made and it shows that the modem was deliverd last night at 10:30PM, but there is no box anywhere on my property. I've checked with neighbors and none of them picked up the box and brought it in their house fo

Question