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I am sorry for any delays. I am not showing an update to report. We will continue to follow up and update you. @user_f5rlf4
Xfinity Mobile account showing another person's name, address, and email — two active lines affected
I've been an Xfinity customer since May 2024 with internet and two mobile lines. Earlier this year I transferred my internet service to a new address here in Minnesota. The internet transferred correctly. The mobile lines did not. On September 7 I spent roughly two hours in chat with three different
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I apologize for the frustrating experience @user_kadmpx . Our team is happy to review your account with you and do anything we can to assist. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sig
Service
Ive had service since May of 2026 and this BY FAR has been the worst cable service I've every had. It's ALMOST DAILY something goes wrong. From service being completely out or channels out. Or screen scrambles, starts and stops,, it's really been a joke. And FORGET try to CALL in to talk to anyone.
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Official Complaint: Lack of Prior Notice for Service Disruptions and Ongoing Outages
To Xfinity Customer Support / Leadership, I am writing to formally lodge a complaint regarding a severe and ongoing disruption to our services at my home. For at least a week, Xfinity has been conducting work in our area that has heavily affected our internet and television connection. We received z
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Customer Service
Hi there and welcome to Comcast! I am sorry to hear that you ar not able to access your account details online. You are in the right place and we are happy to take a look at your account. @user_j0qvud, please send us a direct chat message with your f
Can't Manage Account
I am trying to start an internet plan for a new apartment. I got no information given to me about the installation or the plan at all. I am not even sure if it went through, however, I can't check if it did on the website because none of it works. The account page fails to load every single time. Th
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Hi. I need help, my tv is having the same issue. This is a systemwide thing, can someone please fix this asap.
TV Go channel issue
I have Expanded Basic cable and I used to be able to watch NBC through the Xfinity Stream App, but 3 days ago I started getting a message the “there is a location issue “ and I can no longer watch NBC. It comes up as a TV Go channel.
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@user_34di2a Thanks for reaching out to us via Forums. What type of services issues have you been experiencing? Also, so that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed o
Garbage customer service
Honestly I keep getting let down but the customer service. My internet bill went up from $55 to $104 in a month due to some 5 year promotion ending, I called and asked if there was anyway they could lower my bill, the lady said she lowered it to $67, fine. Next bill rolls around and I got charged $1
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@user_miq0ha Just checking in. Are you still in need of assistance after being assisted by @Again?
I still don't have an open NAT type after enabling UPNP
Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've
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Unable to exchange new iPhone
I recently purchased an iPhone 17 Pro from Xfinity Mobile online and would like to exchange it for an iPhone 18 Pro. I first visited an Xfinity Store, where the exchange could not be processed. The store opened a ticket requesting a return label. After receiving no update for several days, I called
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Devices
user_z0hhgg, thank you for reaching out to us through Xfinity Forums. The most common reason for a bill increase is that your promotion probably expired. You can go to Xfinity.com/myaccount, make sure you're signed in to see new promotions available
Increase in bill
Why is my bill going up? no additional service no streaming no movies. Why thanks
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I’ve done troubleshooting 2 and still not working. Need to send a technician
Garbage customer service
Honestly I keep getting let down but the customer service. My internet bill went up from $55 to $104 in a month due to some 5 year promotion ending, I called and asked if there was anyway they could lower my bill, the lady said she lowered it to $67, fine. Next bill rolls around and I got charged $1
Question
@Ereyes3xx, we want to thank you for reaching out on the Community Forum for help with account identity and details on how to transfer an account. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of
How to Direct Message
I do not see the direct message feature. I need to turn off internal voice mail and the directions say to send a direct message. I don't see the "text bubble" to do this.
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Increase in bill
Why is my bill going up? no additional service no streaming no movies. Why thanks
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Billing
Cancel
I'd like a refund I asked to be removed from auto pay and my money was still taken
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Customer Service
Hi user_e0o7sh! Thanks for taking the time to reach out on our Xfinity Forum about the ongoing Cable issues you've been experiencing. We value and appreciate you being a long-time customer with us, and please know that my team is always here to suppo
TV issues
For some time now I have been having TV issue......freezing, repeating, blacking out. When I try to use the guide, I get error messages that there is a connection issue, check that connections are secure (they are). Yesterday, technician came out. Did his testing, changed modem and TV box. Now thing
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Manager number?
Does anyone know how to actually speak to a human manager? We’ve just started with xfinity and have only had internet for 7 of the 14 days we’ve had a contract. The first cable that was installed was chewed up by a bunny, the first appointment they had to fix it the tech never showed and they got us
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Your Home Network
user_rl6nl2 Good day, and welcome to Xfinity Forums! I hope you have a safe year traveling! I'd be happy to help you with transitioning your account. While we hate to lose you as a customer, we want to help in making this a smooth transition. Please
URGENT: CANCEL MY SERVICE. I’m traveling for a year internationally and can’t call
Hi, I need to urgently cancel my Xfinity service. I’ve tried canceling before leaving but with the sudden departure was not able to do it. The online assistant is not helpful and my friend went to return the box and they told him he couldn’t unless I deactivated it. There is no option to do this on
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@ijay10 If you paid a $125 deposit to sign up for Xfinity services, it may be credited to your account after 12 months, provided you make on-time payments for six consecutive months without interruption. I would be more than happy to review your acco
Unexpected $125 deposit added after sign-up (showed $0 at checkout)
Hi everyone, I signed up for a new internet plan online yesterday, and during the entire checkout process, the total due today explicitly showed as $0. However, when I received the confirmation email shortly after, it stated that I have a $125 deposit required on the account. There was zero mentio
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Community Best Answer
Hello, @simpleshadow - We've received a final confirmation from our Engineering team that there's nothing else (from a Comcast perspective) we can do or offer at this time. It's been suggested that you may reach out to Fastly directly for further in
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BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market
Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411
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