Xfinity Community Forum

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Source: The White House (.gov) https://share.google/ZSjcL4Yy7Go8immns

user_97fd2c

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1 second ago

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Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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Bless your heart. Yes - the Trump administration cut public broadcasting funding. Source: The White House (.gov) https://share.google/ZSjcL4Yy7Go8immns

user_97fd2c

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51 seconds ago

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Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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Payment troubles

I am having trouble with "Maximum number of payment methods have been added for this session. Please wait 30 days and try again." It's not letting pay despite me wanting to pay.

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Plan

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Hello @user_zre6oo, thank you for taking the time to leave a post. Sorry to hear that your movie is only playing in Spanish. That must be frustrating. Since some time has passed, are you still experiencing this issue? If so, I’d be happy to hel

XfinityMarshante

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5 minutes ago

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Five nights at Freddy’s 2 Movie playing in Spanish Only!!

Movie plays in Spanish , my settings are for English. Turning on audio description, makes the movie play In English, but then you have to deal with it, describing everything in the scene. I’ve been on Reddit and it seems like a lot of people are having this problem. It’s definitely not on my end, bu

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Hello @user_0mi13h, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Dire

XfinityMarshante

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17 minutes ago

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Cablecard help needed

I have 2 cablecards on my Xfinity account, both happily used in TiVos for years. One of them stopped working last night with, “This channel is not authorized…(V58)” messages on every channel. The cable card pairing screen is now blank w/only a “Information is not available.” message. Help! How can I

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How to replace above-ground cable line

We just finished a home remodel and need to have the cable line replaced between the utility pole and the new weatherhead (service head) entrance to the house, but every time we try to schedule a service visit requesting a bucket truck through Xfinity they keep sending regular 3rd party installers i

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Customer Service

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Damage complaint

Hello, Claim Number ECM0017957337 This message serves as my final escalation request regarding unresolved property damage caused during a Comcast service visit. On 11/20/2025 , Comcast technicians performed cable line repairs at my home. Immediately following this visit, I discovered damage to my ex

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Customer Service

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Good evening @user_g8aibo, and thank you for reaching out on our Forums, we hope you are having a wonderful day! You should receive your tracking information via email within 24-48 hours of your order being placed. However, with the holidays, there m

XfinityAlyssaA

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24 minutes ago

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Customer Service

How do I receive tracking for the new replacement modem sent to me free of charge?

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Also, when I try to add an the account using Advanced options and then selecting "Let me set up my account manually" it lets me select Outlook.com or IMAP but after I make my selection, it says "We're getting things ready" and them just sits there f

PETWOL

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24 minutes ago

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technical support for migrating from xfinity emal to yahoo Outlook email

The conversion from Xfinity to Yahoo on Outlook is working on one of our computers. The other one (a newer one) however is having great difficulties making the transition. I followed the instructions to properly set up the Yahoo imap and smtp and I keep getting the message "We couldn't log on to the

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Good evening @user_376cbn and thank you for reaching out on our Forums with your connection issues, we appreciate it. I see that @BruceW shared some great information and links. To confirm, have you tried the Internet Troubleshooting Steps he provide

XfinityAlyssaA

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25 minutes ago

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internet stability issues.

I have been issues with stability of internet necessitating rebooting modem and access points on a regular basis. This has been an ongoing issue for sometime and struggling with identifying root cause. Below is the detail from the cable modem (Nighthawk CM2050V). The overall status is poor with uplo

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Re: XR11 Xfinity Remote Control

Hi there, Where can I get an XR11 Xfinity Remote Control for my 90-year-old dad? It’s easier for his fingers and much simpler for him to navigate. I’ve already visited three stores, but they only carry the XR15 and not the XR11. Any help would be deeply appreciated. Thank you! Stanley

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X1

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I can’t put any codes in it’s like they are already set but it’s still not recognizing my TV. Weird cause the remote for the pervious box works still

user_elj

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31 minutes ago

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TCL TV

Unable to program TCL TV with New Xfinity Remotr

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One TiVo is still working AOK. Yes, I have restarted the TiVo w/the problem cablecard. It still does not get any channels. There is also no information on the cablecard pairing screen.

user_0mi13h

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32 minutes ago

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Cablecard help needed

I have 2 cablecards on my Xfinity account, both happily used in TiVos for years. One of them stopped working last night with, “This channel is not authorized…(V58)” messages on every channel. The cable card pairing screen is now blank w/only a “Information is not available.” message. Help! How can I

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Unfortunately, you would need to reach out to your banking for help with this issue.

XfinityDuron

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32 minutes ago

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Refund status

I was charged $92.24 for an account that wasn’t mine on 12/13/25. This is the 5th time im reaching out about this issue.

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TCL TV

Unable to program TCL TV with New Xfinity Remotr

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Customer Service

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technical support for migrating from xfinity emal to yahoo Outlook email

The conversion from Xfinity to Yahoo on Outlook is working on one of our computers. The other one (a newer one) however is having great difficulties making the transition. I followed the instructions to properly set up the Yahoo imap and smtp and I keep getting the message "We couldn't log on to the

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Devices and Equipment

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New xg1 v4-a box will not connect

user_c2589e

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34 minutes ago

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New cable box not connecting

Got a new WiFi tower and cable box. WiFi is connected but cable box will not connect

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Good evening, @user_4iiah9! I am sorry to hear that your service is offline. I understand that can be tough to get through and is never something we want for you. The Xfinity Assistant will run different testing and send signals. It also checks the a

XfinityRay

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38 minutes ago

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Internet service

No internet after several hours of “trouble shooting” with your robot

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Thank you for reaching out to our team here. We have many options on our sports channels here. If you would like us to look into all those options we are happy to assist from here.

XfinityJohnG

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43 minutes ago

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Knicks

I want to watch the Knicks!!! Is my only option directTV?

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Forgot to mention … this is in India. I come here for few months every year.

shaileshpatel

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46 minutes ago

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Email black listed

Can’t get emails on iPad connected to router ip 49.36.126.120. everything else works. PLS whitelist this IP thanks Shailesh Patel

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