Xfinity Community Forum

U

How do I access my emails for this account?

Question

•

Email

3

0

U

Wi-Fi technician

I purchased your services under the impression I would just plug my box in and have Wi-Fi. However that’s not the case because cable is not ran to my house. I have been on the phone and I have been on the chat with live agents numerous times I was scheduled to have a technician at my house July 21,

Question

•

Customer Service

3

0

@user_zs85st If you're not using Xfinity Mobile and WiFi Calling isn't working on your device, we'd like to take a closer look. WiFi Calling depends on several factors, including your mobile carrier's WiFi Calling settings, device configuration, and

XfinityKam

replied

7 minutes ago

to the conversation:

0

U

WiFi calling

WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!

Question

B

Same issue for me. Never works within the app

Bretty

commented

8 minutes ago

to the conversation:

0

Xfinity Speedtest No Longer Works

https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com

Question

user_mhe8j3 We hate to see you go, but that is something we can help with, so thank you for stopping in for help. I will need to pull up your account to get a disconnect set up for you. If you could send our team a direct message with your full name,

XfinityAmandaB

commented

12 minutes ago

to the conversation:

0

U

Cancel service from abroad

I need to cancel service from abroad as I am no longer residing in the US. xfinity has made it essentially impossible to do so. Going in person and sending mail are obviously not viable options. Scheduling a call didn't work because they seem to have blocked international callers and the automated m

Question

Email

I am logged into xfinity but cannot see any of my emails

Question

•

Email

4

0

Netgear Nighthawk CM3000 Locks Upstream Temporarily after Reboot

Hello, I recently updated the firmware on my Mikrotik RB5009 router and when the RB5009 rebooted after it was installed, I no longer had internet. After hour of troubleshooting on my end, I traced it to an ISP problem. I called Xfinity which conferenced in a Netgear Support Agent who had me reset th

Question

•

Your Home Network

4

0

U

@XfinityKam do not use XFinity mobile. At my previous address, XFinity was used and no issues. The only difference is that the cellular coverage in this neighborhood is terrible. With ATT and Verizon. If that helps…

user_zs85st

replied

13 minutes ago

to the conversation:

0

U

WiFi calling

WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!

Question

U

Errant international roaming charges refund

Posting on here because I read this was a way to escalate complaint. I had a bad enough customer service experience that I'm leaving xfinity mobile but wanted to give a chance for them to change my mind. From 7/15 to 7/20 I was traveling in Canada with my wife. Having an unlimited plan I had read we

Question

•

Billing

4

0

U

Proactive maintenance leads to outage, no tech for 3 days?

Comcast messaged me today that they have detected a problem and are working on it (my home Internet was working fine). Internet went down for 4-5 hours. Got message that it is up and running; no Internet. Xfinity Assistant said to reboot modem., did that - no Internet. Then XA said there is a proble

Question

•

Your Home Network

5

0

Thank you for taking the time to lay all of that out @user_grz6ci! After more than 20 years as a customer, I can certainly see why receiving an unexpected early termination fee would be frustrating, especially when you don't recall it being discusse

XfinityAldrik

replied

18 minutes ago

to the conversation:

0

U

RE: 1st public post so I can DM Xfinity Support

I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.

Question

U

Cancel service from abroad

I need to cancel service from abroad as I am no longer residing in the US. xfinity has made it essentially impossible to do so. Going in person and sending mail are obviously not viable options. Scheduling a call didn't work because they seem to have blocked international callers and the automated m

Question

•

Customer Service

5

1

0

U

No internet/Cable

I need help. I have spent 2 hours on the phone trying to get an associate to help me. Line damage due to storm and they are telling me I cant get help until the 25th. People need to work!! Someone please help me to get an escalated appointment.

Question

•

Email

4

0

Email

I am logged in but can see my emails

Question

•

Email

4

0

U

Request for Official Letter of Continuous Home Security Monitoring Since 2013

Hello Xfinity Support Team, I have been an Xfinity Home Pro Protection subscriber since 2013. My homeowner's insurance company requires official documentation proving that my professional monitoring service has been continuous and uninterrupted from 2013 through today. The standard automated "Certif

Question

•

Devices and Equipment

4

0

Thanks for letting us know, @user_03rcnm. The agents you have reached out to may have set up an in home visit since the line is a safety concern to address that. They would need you home for that type of visit so should not have been set outside of w

XfinityRay

replied

27 minutes ago

to the conversation:

0

U

TERRIBLE WORK IN SWEETWATER, MIAMI

They installed the cable. They didn't even know where the junction box was. To make matters worse, they ran the cable outside the property, leaving it on the sidewalk. We called to report it. Six technicians have come during our work hours, left, and nothing has been done. They even came to install

Question

U

RE: 1st public post so I can DM Xfinity Support

I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.

Question

•

Customer Service

9

1

0

@user_zs85st I can see why this would be especially impactful, particularly if you've missed an important or emergency call. WiFi Calling should work regardless of whether you're connected to a Xfinity WiFi network or another provider's intern

XfinityKam

commented

29 minutes ago

to the conversation:

0

2

U

WiFi calling

WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!

Question

mrnoodle - Hello! Thank you for choosing Xfinity and for joining us here on the Forums. We appreciate the opportunity to help. Select Xfinity markets now offer symmetrical internet speeds, meaning your upload and download speeds are the same. If you'

XfinityThomasA

commented

30 minutes ago

to the conversation:

0

M

2-gig Service Availability

I see that the 2Gb up/down plan is available in my account. Is there a way to confirm I would get the symmetrical speeds? Also wanting to know if it is the XB10 that I would receive for the service and what is involved with installation (prefer to do it myself)

Question

U

Peacock

Hello. I was offered 2 years of free peacock when I started with xfinity earlier this year. I did not activate the offer in time. Is it possible to activate the offer now?

Question

•

Xfinity Stream Website

1

0