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Missing Refund - Need EXECUTIVE Help
I returned a wifi extender to the Xfinity store the very next day after I bought it. Return was done and I got a receipt. It has been an absolute nightmare after that. I never got the money back and it’s been over a month. Calling gets me nowhere as they say I have to go to the store, and the store
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Billing
@user_fwd75x IPv6 has a lot of differences. First up is how DHCP works. Comcast, like most normal ISPs, gives you one IPv4 address. Your router takes it and uses NAT (network address translation) to share that one single address a
DHCPv6-PD /60 delegated but return traffic not routed back.
I’ve tried in-app chat and phone support with no success. Setup Hitron CODA56 modem Xfinity is correctly issuing a DHCPv6-PD /60. Delegated prefix [Edited: "Personal Information"]::/60 WAN IPv6 [Edited: "Personal Information"]/128 Symptoms Packets sourced from the delegated prefix leave my WAN inter
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I need to cancel
My HOA now offers free internet and sadly it’s not through the provider.
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Your Home Network
Change phone number and email
Do not have access to number nor email anymore
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Your Home Network
Off line
Mine is actually saying offline and tried troubleshooting it and it’s still offline now saying there sending somebody out Friday way to long, how can I fix it now
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Devices and Equipment
Internet
My 24mths expired June 17 what plans are available at discounted rate
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Your Home Network
@user_gggs26 Thanks for reaching out to us about your TV service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete
New Cable Box unreliable on playback
When I try to play back recorded programs, the sound frequently drops out. Some times I cannot even play back a recorded program. This has started to happen with the new DVR box. When will you fix the system so it is reliable? Thanks, Bill [Edited: "Personal Information"]
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Same issue for me on fire tv stick, uninstall and reinstall and still does not fix it. It’s very obvious that it’s an issue with the newest release of their app. But the employees at Comcast can’t fix anything, all they do is read prompts.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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user_ientjf Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Phone and cellular service
Xfinity comcast (6-23-2026) Had trouble with my home phone, was not receiving calls (phone would ring once, I would pick up and no one was on the line). Discovered this issue on 6-24-2026 and I talked to 3 technicians to attempt to fix, i.e., 11:33 am, 2:25 pm and 4:56 pm, each call lasting over 1 o
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International data roaming charges
Traveled out of the country and purchased an eSIM for the trip! Contacted Xfinity prior to trip and wanted to be clear that we knew how to not be charged by Xfinity. I indicated that we would not be activating the Global Travel Pass because of the eSIM. During the trip texts would be received each t
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Network
Sometimes the audio cuts out and I hear nothing. Sometimes if I rewind a little and replay I can hear the missing audio. Sometimes the video freezes. The replay is not reliable.
New Cable Box unreliable on playback
When I try to play back recorded programs, the sound frequently drops out. Some times I cannot even play back a recorded program. This has started to happen with the new DVR box. When will you fix the system so it is reliable? Thanks, Bill [Edited: "Personal Information"]
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user_m7mjzl - Thank you for clarifying—I really appreciate you sharing those details. As a quick heads-up, you can easily add or manage your saved payment methods through the Xfinity app or the online portal. Just keep in mind that only primary
Someone to correct my information and billing
Trying to correct my address and bank info. Incorrect from the start. Called several times. Moved through different departments. Was online messaging for some time. Thought it was fixed but was not when I checked earlier today. Not using my bank account info to pay which was to be set up originally.
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Same " upgrade failure" message on my Panasonice TV using Firestick.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Same " upgrade failure" message on my Panasonice TV using Firestick.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Phone and cellular service
Xfinity comcast (6-23-2026) Had trouble with my home phone, was not receiving calls (phone would ring once, I would pick up and no one was on the line). Discovered this issue on 6-24-2026 and I talked to 3 technicians to attempt to fix, i.e., 11:33 am, 2:25 pm and 4:56 pm, each call lasting over 1 o
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Customer Service
The address is still not correct. It should be Mifflinville PA 18631 not Bloomsburg. We may be the Bloomsburg service area, but the address is not Bloomsburg. Also the payments were to be taken from my bank account . I completed that information with
Someone to correct my information and billing
Trying to correct my address and bank info. Incorrect from the start. Called several times. Moved through different departments. Was online messaging for some time. Thought it was fixed but was not when I checked earlier today. Not using my bank account info to pay which was to be set up originally.
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user_39qt49 Hello, has anyone addressed your mobile concern?
Subject: Formal Complaint Regarding Misrepresented Xfinity Mobile Plan and Billing
Am writing to file a formal complaint regarding my Xfinity Mobile account. In March, I transferred my family's four mobile lines to Xfinity Mobile after being assured by a sales representative that I qualified for a premium yearly plan costing approximately $80 per month for all four lines. I agreed
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@user_3bc4fo Sorry to hear you're having issues with the Xfinity streaming app. What device are you using?
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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Don’t even bother asking xfinity for help. This issue has been going on for days. It’s an issue with their app. The employees are not educated and can’t do anything other than read a script. It needs to be escalated to their engineering dept.
Mopar57
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Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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