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Damage to condominium electrical services
URGENT – Xfinity technician cut multiple building cables, including our electric entry system, and I have been told nobody will attend until Sunday I need urgent assistance from Xfinity regarding serious property damage caused by an Xfinity technician today. The technician attended my building to ru
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Customer Service
Good morning @user_lm6aoi, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the plan change and the mobile line, but you have come to the right place
They are liars.
Do not believe anything customer service services to you. I canceled my mobile plan a month and a half ago, but they conveniently forgot to cancel it, and I was billed for an extra month that I did not want. now I found out that when I called to change my Internet plan two weeks ago that she lied ab
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user_bzumj4 Good morning! Thank you for reaching out to our Xfinity Forums Team, and bringing your concerns to our attention. I'd be happy to review your account, and see what happened; along with assisting you in getting a new appointment. To begin,
Need Immediate Attention
I am requesting an immediate escalation regarding an unresolved service outage and a missed technician appointment. Our Comcast/Xfinity service has been out since Wednesday. We had a confirmed technician appointment yesterday between 5:00–7:00 p.m. We confirmed the appointment and subsequently recei
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Credit Freeze Issue
In trying to purchase two iPhone 18 pro max phones, a credit check was pulled when there was a freeze. Now I’m unable to receive financing despite having an excellent credit score. Can you please override the hold and re-run the credit check so that I may move ahead with my purchase?
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Devices
user_c0bdll Thanks for reaching out with your bill paying concern. I can understand the frustration when wanting to pay, but getting errors when trying to do so. I would be happy to assist making sure you aren't charged a late fee due to the errors.
Unable to pay bill
The website appears to be not allowing me to pay my bills. I tried calling (unable to process, call back later it said), tried on mobile (Something went wrong, please try again later), and of course on the website for the past few days. I was not notified there would be an outage or whatever is goin
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Hi @user_32pzy0, we'd be more than happy to look further into your billing concern. Please send our team a direct message with your full name and service address so that we may perform an appropriate account review. How to Send Us a Direct Mess
Dispute debt
I want to dispute a debt of $117 I never get a debt with you I paid everything I don’t understand why you report me and affect my credit score if I paid everything delete this debt and get out of the collection report
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@ITSNOTMYTV I am sorry to hear of your loss. Sometimes there is a delay with the account being disconnected but you will not be charged for time after the requested disconnection date. I would be happy to take a look at the account. I
THIS ACCOUNT IS CLOSED
MULTIPLE TIMES I CALLED XFINITY, MULTIPLE TIMES I TOLD THEM THE ACCOUNT HOLDER HAS DIED AFTER A LONG LIFE OF 97 YEARS. I WAS TOLD RETURN THE EQUIPMENT AND THE ACCOUNT IS CLOSED, THERE'S A REFUND OF $53.00. I HAD THIS COVERSATION WITH XFINITY MULTIPLE TIMES AND WAS TOLD THE SAME THING: NO PROBLEM, WE
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Hey @user_nb76d3 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill increase. Have you had a chance to take a look at the billing statement from last
Billing
Are you serious. Why did my statement go up 18.00 dollars. I'm on fixed income and 80 years old and my husband is disabled. I can't afford this increase. I will have to cancel because I like to eat. That is also becoming a luxury. Your increase is just too high.
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bill still high after cancelling tv
we called last week to remove the tv part of our plan and were told our new monthly bill would be much less but it still shows the same amount on the upcoming bill in the partial charges it says we removed $365 worth of services but it also says we added $350 but all we were supposed to do was remov
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Billing
user_nhoh95 Happy to hear the tech was able to get the issue resolved, and I apologize it took so long to get someone out for the repair.
Need a new cable box
My cable box has failed and I am being told I have to wait four days for a replacement. This is rediculous!
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@user_hwb3va Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your qu
V58 error message
"I am using a TiVo box with a Motorola CableCARD. My channels are showing a V58 error. I need a technician to manually input my Host ID and Data values into the billing system and send an Invalidation and Re-Auth Signal (Cold Hit) to repair the card's pairing."
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@user_pyo6hk Thanks for reaching out to us we do apologize for any inconvenience, and you've reached out to the right team to get this resolved for you! To get started, just send me a direct message including your first last name and complete
$120 unreturned equipment charge — equipment never received
I canceled my Xfinity service and was charged $120 for unreturned equipment. I never received or took possession of the equipment associated with this charge, so I have nothing to return. Please investigate why this equipment is listed on my account, including its model, serial number, and any deliv
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Hey @user_1rptji , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding ESPN Unlimited. I would be more than happy to offer my assistance looking into this further
unable to activate ESPN Unlimited
Please help! I am trying to activate my ESPN Unlimited subscription and when I go to my Services & Subscriptions there is no activation button. There is only an ESPN logo with no status! I have tried this from my phone, my tablet, and my Windows computer. I have attached a screenshot. When I click o
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Cancellation
I submitted a cancellation request by phone yesterday, but I haven’t seen any update in the app and haven’t received a confirmation email. Can you help me confirm that it’s actually being processed?
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Your Home Network
@user_pb4rn2 Thanks for reaching out to us. We do apologize for any inconvenience you're having with paramount plus on the Xfinity X1 platform. Have you tried clearing caches and cookies on your X1 cable box? Also, have you tried accessing paramount
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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They are liars.
Do not believe anything customer service services to you. I canceled my mobile plan a month and a half ago, but they conveniently forgot to cancel it, and I was billed for an extra month that I did not want. now I found out that when I called to change my Internet plan two weeks ago that she lied ab
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Customer Service
Need Immediate Attention
I am requesting an immediate escalation regarding an unresolved service outage and a missed technician appointment. Our Comcast/Xfinity service has been out since Wednesday. We had a confirmed technician appointment yesterday between 5:00–7:00 p.m. We confirmed the appointment and subsequently recei
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Customer Service
Error 1 year promo mobile service
I am trying to sign up for the 1-year free mobile promotion. I currently have zero mobile lines, but the online checkout says I am over my line limit. Please check my account's credit tier or line capacity limit and manually override it to allow the new line.
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Plan
Hello @user_3alk6l, thank you for taking the time to leave a post. Sorry to hear your equipment was delivered earlier than expected and left at your new apartment before you were able to move in. I can certainly understand how concerning it must be t
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Internet
I recently bought a plan for my home and I was told it would be delivered 2 biz days but it was delivered already and I am not in my new appartment yet it was left at the door what if its stolen
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