Xfinity Community Forum

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Internet dropped 3 times in the past 24 hours

All drops required router reboot. Workflow and meetings disturbed.

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Your Home Network

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... Is there a way to recover ALL OF THEM at once back to my inbox??? ... Open https://connect.xfinity.com in a browser Select the "Trash" folder Find the "All" link and select it Select "Move all messages" "Inbox" should be highlighted. If n

BruceW

commented

2 minutes ago

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accidentally deleted all my emails

I had about 4k emails. I know, I know. I was in the process of going thru them. so many are trash but i was getting thru them. Somehow i deleted all of them. They show them in the trash. Is there a way to recover ALL OF THEM at once back to my inbox??? The way I am trying and what i seen shown in th

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where is my comcast email

user_hwud1f

commented

5 minutes ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

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Hey user_0wiyqc, If you ever get down to the bottom of things regarding the pixelation issues you are dealing with, can you please let me know. Because I've now been dealing with pixelation issues on ESPN, TBS, ESPN2 and several other sports channel

user_ptyccd

commented

32 minutes ago

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Pixelation on ESPN, Comedy Central, HGTv

For several months I’ve been experiencing pixelation on ESPN. At first is sandy all the time and seemed to get worse during popular sporting events that had likely large numbers of viewers. Recently it’s getting to be so bad it’s often unwatchable. Now it’s happening on HGTV and Conefy Central as we

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@Again from that URL i get: 400 Bad Request Request Header Or Cookie Too Large

user_vyawne

replied

34 minutes ago

to the conversation:

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Email

I want to see my email

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I am trying to use xfininty webmail. I get: 400 Bad Request Request Header Or Cookie Too Large I have no interest in a Yahoo account, and if I did, why would I need xfinity help for that?

user_vyawne

commented

35 minutes ago

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Email

I want to see my email

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Wifi calling no existent, internet keeps dropping and ip address keeps changing

I have your modem, your extenders (2) and your Pro extender with battery and cellular backup/

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Your Home Network

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Glad to hear that the issue is now resolved, @th340385. Thanks for the update! Did you have any other questions or concerns we can assist with?

XfinityFrank

replied

38 minutes ago

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Power BI & Xfinity XB8 Gateway

I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error

Question

bertclo I'm sorry that we had 3 different XG1v4 devices fail on us and have a freezing problem. I know the DVR's can be a little more sensitive to RF signal VS the XG2 boxes. Did you swap those boxes out on their own or did you have a technician out

XfinityPaula

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38 minutes ago

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X1 box freezes

My X1 box intermittently freezes. The freeze typically lasts about 30-60 seconds. The screen will then refresh. The voice remote doesn't work either. Other regular boxes in the house work fine. I've replaced the X1 box a few times and still have the same problem. What's the problem and what's the fi

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If not offering the regular stations like ABC we should not be paying full price. If not settled soon will change service. At least two major channels missing we watch every day.

user_iutlmm

commented

42 minutes ago

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Credits or refund due to loss of Scripps contract

Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going

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Yes, I rebooted the modem a few times and it still didn't fix the issue. Last night I went to the Xfinity store, and I switched out my XB8 for the new XB10. No more issues.

th340385

replied

50 minutes ago

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Power BI & Xfinity XB8 Gateway

I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error

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Internet Performance

I have continuous monitoring showing sustained upstream latency, packet loss and jitter to multiple external endpoints while LAN gateway pings remain clean. This strongly suggests CMTS or node‑level impairment. I’m requesting escalation for upstream utilization or noise investigation.

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Your Home Network

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user_hyqoof Are you saying the construction team only answered one time, or are you referring out our reply 6 days ago where we asked for a Direct message but you never replied with one? We are here ready to help if you still need it, and happy to do

XfinityEricB

replied

1 hour ago

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Relocate utility box

We’re extending our driveway and The utility box is on the way

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Xfinity two Yahoo

During the transfer of the account to the Yahoo, my Comcast account keeps asking for iMac account to Comcast. I’ve been typing in my old password and nothing.

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Email

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Why is your service so terrible

Why do you treat your customers so terrible

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Customer Service

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They answered one time only

user_hyqoof

replied

1 hour ago

to the conversation:

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Relocate utility box

We’re extending our driveway and The utility box is on the way

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IMAP issues

While overseas I started to receive incorrect password for accessing email. Reset password but still get error message

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Email

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@vittclan5 I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting sch

XfinityDena

commented

2 hours ago

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Service Issues since 3/24/26

We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w

Question

Service Issues since 3/24/26

We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w

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Accessibility

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accidentally deleted all my emails

I had about 4k emails. I know, I know. I was in the process of going thru them. so many are trash but i was getting thru them. Somehow i deleted all of them. They show them in the trash. Is there a way to recover ALL OF THEM at once back to my inbox??? The way I am trying and what i seen shown in th

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Email

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