Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (492.5K)
Don't get Xfinity
You'll never be able to get ahold of anyone to do anything, moved a month ago set an appointment 3 times to set up Internet at my new place and NOTHING no calls no texts nothing just a big waste of time which is all this company is gonna do with you is waste your time
Question
•
Customer Service
Requesting IMEI Exception — Long‑Time Customer Needs Backend Provisioning Review
Hello,I’m reaching out as a long‑time Xfinity customer who would prefer to stay with your service. I recently attempted to activate my unlocked device on Xfinity Mobile, but the system is incorrectly flagging the IMEI as “not compatible.”I spent over two hours on the phone with support, but the call
Question
•
Customer Service
Sorry, I was chatting with someone else
Payment arrangement
My payment is due on January 26th however the money will not be there. Is a payment arrangement possible
Question
Can't get what to work?
Payment arrangement
My payment is due on January 26th however the money will not be there. Is a payment arrangement possible
Question
I cant get that to work
Payment arrangements
I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.
Question
I just turned it off. Thanks
Payment arrangements
I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.
Question
@user_ylp6z2 We can check into the account to see what you are eligible for and what has been set up already. Please send us a direct message with your full name and service address. To send a "Direct Message" to Xfinity Support: Click "
Payment arrangements
I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.
Question
yeah they are trying to send another tech to my house monday when they already told me there is no signal at the tap. not sure how the tech monday is going to fix anything. I have been on the phone or in chats for days. I still have no internet and n
Internet Outage of Over 4 Days
Hello, I am posting here because I am on Day 4 of a total internet outage, I work from home, and my livelihood depends on this connection. I am getting a massive runaround from customer support, local technicians, and automated alerts, and I need an Official Employee to step in and confirm my accoun
Question
Oh, I did I also need to extend mobile bill until the 17th of July. Payments will be made in full
Payment arrangements
I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.
Question
Wait for repairs
I lost my cable and internet several days ago. I was put on a "Wait list".People hardly get a appointment this way. I have to wait 6 more days for a technician to come out. This is unacceptable. Congratulations. You just lost a 30 year customer.
Question
•
Customer Service
I went through the same thing. They are to send a tech to you. But if the problem is else we're you have have to pull teeth to get them to fix the problem. I had call daily and talk to many people. And when I ask for refund for the time down. They to
Internet Outage of Over 4 Days
Hello, I am posting here because I am on Day 4 of a total internet outage, I work from home, and my livelihood depends on this connection. I am getting a massive runaround from customer support, local technicians, and automated alerts, and I need an Official Employee to step in and confirm my accoun
Question
Hello @user_ylp6z2 We can certainly look into the account and payment arrangements. Did you happen to have autopay turned on? Any scheduled payments set up prior to the 17th.
Payment arrangements
I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.
Question
Payment arrangements
I had a payment arrangement and xfinity keeps putting through the payment. I know need and extention on both my accounts until July 17th 2026. Both will be paid in full.
Question
•
Customer Service
I set up a payment arrangements and xfinity keeps trying to process my payment
Payment arrangement
My payment is due on January 26th however the money will not be there. Is a payment arrangement possible
Question
Hello @user_45ldiq We'd be happy to assist you with disabling the hotspot access. When trying through the app are you getting an error? If not how far into the process below do you get before running into issues? https://www.xfinity.com/support/artic
Issues disabling xfinitywifi
I would like to disable the public xfinitywifi hotspot that is being broadcast from my gateway modem. I am unable to toggle it off within the xfinity app or the xfinity website. The customer service line wasn't particularly helpful, and I have tried most of the things listed on this forum to no succ
Question
Dump them. Thier service is terrible and thier prices are too high.
Still waiting for service
Bought a new house the only internet available today is xfinity so I set it up for install on Feb 28 today is March 15th and still no service a dozen phone calls and hours talking to so called account managers and today they say another week because someone put an error on the order that was told to
Question
It took me many attempts contacting Comcast to reach an agent who understood the free peacock offer for Diamond Members. The agent opened a case with a ticket number. I then received an e mail from Comcast with a link to activate the peacock s
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
Question
@XfinityJon wrote: "... There is a gear icon when logged into the website, usually. " If there is, it won't do the poster any good. They need to enable "Third Party Access Security", and can only do that at https://connect.xfinity.com/ by selecting:
BruceW
commented
4 minutes ago
to the conversation:
0
0
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
Question