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@XfinityGabriel I just uninstalled the xfinity app and installed it again today 10-21-2026 and it's still not working. When I click on any member benefit it's still giving a white screen with only the text that says "A rendering error occurred: Can
Dunkin 10 Dollar Membership Benefit
I missed out on todays Dunkin 10 dollar Reward. I kept getting the error message: A rendering error occurred: Cannot read properties of null (reading 'fields') and the screen was blank after the text. I logged in to the app. and tried 2 computers and 3 different browsers. I tried on Chrome and Firef
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My tv won’t stream
All streaming services on my TV suddenly stopped working
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Channels and Programming
Hello @user_nvsdig we can pass along your feedback and experience. Any details and communication that can be provided during a service interruption will always be shared in the Xfinity app.
Failure on your end or mine?
Xfinity proactively notified me of a service outage affecting my address. My internet has been completely unavailable since yesterday, and the original restoration estimate has already passed. Twice. My Arris SB8200 modem cannot acquire downstream synchronization. The downstream indicator continuous
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The user clearly stated they are "still having the same problem". What part of that do you not understand? Why would you need to ask what error messages the user has? This is a perfect example of terrible customer service. Thanks!
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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While my internet service has now been restored, I want to express my significant dissatisfaction with how Xfinity handled this outage. I understand that equipment failures and network outages happen. What I find unacceptable is the lack of transpar
Failure on your end or mine?
Xfinity proactively notified me of a service outage affecting my address. My internet has been completely unavailable since yesterday, and the original restoration estimate has already passed. Twice. My Arris SB8200 modem cannot acquire downstream synchronization. The downstream indicator continuous
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shipping label not emailed
I completed the entire return process through Xfinity to receive my shipping label and it was never emailed. I tried to talk with the customer bot but that took me in circles. I see that common answer is to direct message someone but I have no way of doing that. I need the label to not be needlessly
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Your Home Network
@user_4q273t Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what promotions are available. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the uppe
Retention Pricing request
I called earlier because I cancelled my cable subscription and was prepared to cancel my internet service and switch to T-Mobile. I was told there were no options to lower my $80 monthly internet-only bill, which is disappointing because I would prefer to stay with Xfinity. T-Mobile is offerering 50
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jim-v1970 We understand your frustration, especially since you've already had a technician out and are now being asked to schedule another visit. We also recognize how important having reliable home phone service is, particularly with your vision imp
Lines in use, blind vision impaired.
Give me a brake, They wanted to send a tech and scenior supervisor out here, after Joshowa was just out here. I know there was scheduled maintainance in the area, which may disrupped service. But, I mean this phone home phone loss occured after a speed decrease from 500 to 300 MB. Give me a brake.
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Moved from Email forum
Retention Pricing request
I called earlier because I cancelled my cable subscription and was prepared to cancel my internet service and switch to T-Mobile. I was told there were no options to lower my $80 monthly internet-only bill, which is disappointing because I would prefer to stay with Xfinity. T-Mobile is offerering 50
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My power cord on my modem stopped working ... If it's a Comcast/Xfinity rental device, your best bet would be to take the device to a Service Center or Xfinity Store (see https://www.xfinity.com/support/service-center-locations ) so they can match i
Power cord
My power cord on my modem stopped working and I’ve been trying to find a replacement for it. In the meantime I don’t have anything working on my house because I don’t have WiFi. Is there a way I could get a replacement for it? If so where. thank you!
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user_xxlt6b Hi there! Thanks for reaching out. I can definitely understand your concern, especially since you’ve already rebooted the Arris S33v3 and continue to see the Incorrect Configuration File and RNG-RSP CCAP Commanded Power messages. W
Incorrect configuration file
I have the Arris S33v3 currently installed with Gigabit internet,,the event log shows there is a incorrect configuration file along with multiple RNG-RSP CCAP Commanded Power ,,,,,,,,issues as well. In reading several other posts on this forum it seems to be a problem , the S33v3 needs the correct f
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user_ec7crv Shipments can take up to 4 business days to arrive and the cost to ship a modem/gateway is $19.95. Our Xfinity stores are stocked with gateways, however specific model types may not be available. Do you have the NOW internet service
WiFi router has no power.
I’ve tried resetting. I’ve unplugged every cord. Plugged the cord into a different working outlet and nothing happens. The white light doesn’t show. No light shows at all. Is it dead? Do I need a new one?
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How long will shipment take and cost? If I go to the xfinity store will they have a new one available to give me same day?
WiFi router has no power.
I’ve tried resetting. I’ve unplugged every cord. Plugged the cord into a different working outlet and nothing happens. The white light doesn’t show. No light shows at all. Is it dead? Do I need a new one?
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No worries. Lets take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.Here's
Not receiving current emails
I was told on Tuesday I'd receive an email to RESTORE my current emails in 48 hours. I never got it!
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Tomorrow it is the next week rewards and none of us will have any of them (as long as this is not working). Therefore, it will be 2 weeks of not having the rewards as we used to.
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Ah, ok, @user_hdhvu0. What steps have you taken so far to troubleshoot?
pay my bill
when i go to make payment i got restricted section message . i can't pay my bill and i don't have service now
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I tried both phone and laptop
pay my bill
when i go to make payment i got restricted section message . i can't pay my bill and i don't have service now
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Hi I would like too Appreciate the services i received from A Xfinity employee in Rome ga Xfinity store 30161 ,His name is Oscar and he was such a pleasure to work with he helped me for the first two weeks of transferring my services too a new addres
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How do I get the field survey to let me know when their here?
I want to be able to talk to the field surveyor when they come out. They're already scheduled but I don't know when they're coming.
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