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150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps
I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps
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Your Home Network
Your streaming APP is not working
The steaming app is not working. It is not current on my recordings or scheduled recordings on my iPhone, iPad, Apple TV or PC. I can see the current recordings and schedule on my DVR but not on the app. I tried signing out and signing back in. I tried deleting and reinstalling the app. I contacted
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Xfinity Stream App
Charged one-time technician recovery fee of $100, and no technician?
Why am I being charged a one-time technician recovery fee of $100 for my updated service order, when no technician came to my house. I have done all the technical work myself for years?
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Billing
AMAZED, AMAZED AMAZED!!! I have had a similar issue and have been trying, AND FAILING, to get Xfinity to fix a cut cable, fixed with a second cable WHICH HAS BEEN LAYING UNBURIED IN MY YARD FOR OVER 56 DAYS. And, it seems that customer s
My xfinity cable was cut during a home renovation and its just laying in the yard, how do I get it reconnected?
All the utilities to my house were re-routed during a significant renovation and the xfinity troubleshooting chat-bot does not seem to understand that as a potential problem someone can have. I have scheduled a service call through that bot but they think their just coming to troubleshoot a modem is
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I've tried with multiple agents including escalating to the corporate office through the BBB. I've been with Xfinity for 6 months and have never seen this sort of credit requirements from any other carrier I've had in the past (AT&T and T-Mobile)
Ineligible for device payment plan despite 800 credit score, 6 months of on-time payments.
I am recently trying to upgrade mine and my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed Xfinity payments so not sure what the deal is.
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Damaged Pedestal
I have a damaged pedestal in my front yard that I would like repaired/replaced. There is a large crack and a broken piece at the base of the pedestal. No issues with my internet service.
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Your Home Network
user_whatthehay We appreciate your feedback, and my team can look into current promotions for you to help lower your bill. We would need to obtain your account details to look into this further. To send a direct message, please click on the cha
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
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Hey @user_0rlyox. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Internet service. Do you happen to know what model modem you are using to access the Int
No internet. Router front lights are off, back back Ethernet port lights are on.
My home WiFi stopped working today. When connected to power the routers front lights are off, but the Ethernet ports are lit up, so I know it’s not necessarily a power issue. Is there any troubleshooting to be done or do I just need a new router?
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Good evening @user_had02x, and thank you for reaching out on our Community Forums regarding your transfer PIN concern-we’re sorry to hear about the frustration this has caused. We’d be happy to review your ticket and see what next step
Failed attempts to get a transfer pin number from xfinity
I decided to switch my mobile service to another carrier. I tried to get a transfer pin on line but received a message instructing me to go to the xfinity store to verify my identity and account. My husband also has a mobile phone with xfinity. We went to the Xfinity store on May 7th, 2026, we were
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Failed attempts to get a transfer pin number from xfinity
I decided to switch my mobile service to another carrier. I tried to get a transfer pin on line but received a message instructing me to go to the xfinity store to verify my identity and account. My husband also has a mobile phone with xfinity. We went to the Xfinity store on May 7th, 2026, we were
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Customer Service
@Jackson59, I would like to look into this more for you to see what's going on with your connection. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated wi
Poor reception
I am only getting one or two bars are home. I narrowed it down to about .75 miles north or south of me. I checked the Verizon map and it doesn't show any problems. Is this just a hole in reception?
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Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
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Customer Service
Yes, and I still have bad reception.
Poor reception
I am only getting one or two bars are home. I narrowed it down to about .75 miles north or south of me. I checked the Verizon map and it doesn't show any problems. Is this just a hole in reception?
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@Miguel650 Your comment is not falling on deaf ears and appreciate your perspective, but I honestly don't agree. Comcast/Xfinity can be doing a better job for us customers that have been loyal for so many years. I totally agree. I do think
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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@user_z8wofc, Can I have you check out: Set up your Xfinity Email address with an email program and make sure that your device is setup properly for your email? Also, make sure to Turn your access to third-party email programs on or off in Xfinity Em
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
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Hi, @5hl! I am sorry to see your TV is offline. We never want that and are glad that you reached out for help. You did the right thing to run testing to the TV. Area maintenance is normally separate from an area interruption. Though your service will
Heavy pixelation on main tv box but XRE errors on both boxes
Problem first started maybe 5 weeks ago where some channels experienced heavy intermittent pixelation that also appeared in DVR recordings on the main cable tv box. It was annoying but I didn't have time to contact support. However, now I have our main tv box having intermittent issues of the follow
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disable the radios in my XB7
I have put my XB7 in bridge mode to get rid of the wireless broadcasts and I have disabled the radios in regular mode. Despite this, the XB7 still broadcasts the Xfinity hotspot and it is a strong signal indeed. I don't want any wireless at all in my house. I have more wireless now than I ever have
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Devices
Yes! As I stated above, when I try to change to IMAP, it he device just gets stuck in verification and doesn’t proceed
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
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user_kp4mh7. The DM icon is usually on the upper right-hand corner of the forums page. Next to the bell icon and Xfinity Logo.
TV is Pixelated
I am a long time customer, who is very dissatisfied with the comcast experience. I live on Edgewood Avenue in SF, TV is pixellated to a point we cannot watch. Technician came out, measured the signal, said it was ok and geve us a new box which was worse than ever, slow to change channels and all sti
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@c.sa126, Thank you for reaching the new post. It really helps us a lot. Since we have an open chat already, I'll follow up there shortly to collect the details of your location and the pedestal.
XfinityVianney
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Damaged Pedestal
I have a damaged pedestal in my front yard that I would like repaired/replaced. There is a large crack and a broken piece at the base of the pedestal. No issues with my internet service.
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