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How to cancel appointment at my home address with technician (not needed any more)
Hi, I had connectivity issues yesterday and scheduled a service appointment at my home. However, today the internet is back again and we don't need the service appointment any more. I tried to cancel through the app, but there is only the option to reschedule, not to cancel. I cannot find that optio
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Your Home Network
I cannot access Comcast.Net email anywhere.
Comcast->Yahoo email?
Xfinity website states go to Yahoo mail to access our Comcast.net email. When attempting to setup the new mailbox on the Yahoo mail app, an error message states "comcast.net mailboxes are not currently supported". So, cannot access comcast.net via comcast/xfinity, and cannot access comcast.net email
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Great! Are you able to sign into it and unlink it?
Peacock Subscription
I recently moved and have a new Xfinity account number. My Peacock subscription is still linked to my old Xfinity account, and I need a backend agent to unlink/unbind my Peacock account from my old Xfinity account profile so I can activate it on my new one
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Are you still able to check your email on the Xfinity website @user_1bbd73, or did you already go through the transition?
Comcast->Yahoo email?
Xfinity website states go to Yahoo mail to access our Comcast.net email. When attempting to setup the new mailbox on the Yahoo mail app, an error message states "comcast.net mailboxes are not currently supported". So, cannot access comcast.net via comcast/xfinity, and cannot access comcast.net email
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Wifi increased without permission
My wifi was 49 then went to 70 now you are trying to charge me 117.00. I never gave permission for this continues increase. As well as a random charge every month with no explanation of the charge. I usually have to call to get an explanation, which I shouldn't have to.
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Your Home Network
Cammby We'd be happy to help figure out what's causing that! A 10-second delay between the audio and video would definitely make watching ESPN frustrating. Since you're experiencing this on both ESPN channels (850 and 1206) and across every TV in
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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Yes the account shows by following those instructions
Peacock Subscription
I recently moved and have a new Xfinity account number. My Peacock subscription is still linked to my old Xfinity account, and I need a backend agent to unlink/unbind my Peacock account from my old Xfinity account profile so I can activate it on my new one
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Yahoo mail does not accept addition of comcast.net mailbox.
Comcast->Yahoo email?
Xfinity website states go to Yahoo mail to access our Comcast.net email. When attempting to setup the new mailbox on the Yahoo mail app, an error message states "comcast.net mailboxes are not currently supported". So, cannot access comcast.net via comcast/xfinity, and cannot access comcast.net email
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Hello there, @user_g517w4! We've messaged you directly, seeking an update after hearing from our backend team. Could you please reply to our DM at your earliest convenience? Your ticket remains open as long as we maintain an active conversation with
new iPhone 17 pro is active & working fine but the Xfinity App & online account still says I need to activate it??
I purchased my new iPhone 17 Pro in a Xfinity store, the new phone was activated, and I did the quick start from my existing iPhone 13 right in the store, the rep made sure everything transferred correctly that my new iPhone worked on cellular service, when I got home I double checked everything and
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Yes, you can also contact them via chat using this link. You may also have to type out 'Speak to a Representative' to be routed to a live XM Rep.
Refund Request for Xfinity Mobile Charge After Number Transfer
Hi, I was charged for my Xfinity Mobile plan today, October 15, but I have already transferred my phone number to another carrier, and my Xfinity Mobile account is now closed. I forgot to cancel my plan before the automatic payment was processed. Since the charge was made today and I am no longer us
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Cable Modem Uncorrectable codewords QAM Channel 471 MHz
My modem’s downstream power, SNR, upstream power, and OFDM MER are within normal ranges. However, after a reboot, downstream QAM channel 471 MHz has again accumulated 1,633 uncorrectable codewords, while the other 31 QAM channels are essentially clean. The same channel had 1,587 uncorrectables befor
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Your Home Network
@XfinityBenjaminM Thank you for your response! I understand that the Xfinity Mobile team handles refunds. However, I’d prefer to communicate via chat rather than phone. Is there a way to contact the Xfinity Mobile team through live chat or direct me
Refund Request for Xfinity Mobile Charge After Number Transfer
Hi, I was charged for my Xfinity Mobile plan today, October 15, but I have already transferred my phone number to another carrier, and my Xfinity Mobile account is now closed. I forgot to cancel my plan before the automatic payment was processed. Since the charge was made today and I am no longer us
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user_wtcits Hello! Thank you for reaching out. We are sorry to hear that you have gone to another provider. Regarding your billing situation, we suggest reaching out to our Xfinity Mobile Team directly at (888)936-4968. We are not able to provide a r
Refund Request for Xfinity Mobile Charge After Number Transfer
Hi, I was charged for my Xfinity Mobile plan today, October 15, but I have already transferred my phone number to another carrier, and my Xfinity Mobile account is now closed. I forgot to cancel my plan before the automatic payment was processed. Since the charge was made today and I am no longer us
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Cut off
How do I cut my service off? Due to moving where I will no longer need the service
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Your Home Network
A half hour conversation? How lucky you are! Took me over 5 hours from shortly after midnight to after 5am through the night, just because I was almost out of my 1.2TB data plan half way through the month and wanted to explore options to increase it.
Cancel service please
I attempted to cancel service via chat yesterday and after about a half hour long conversation, the rep told me it is impossible to cancel without talking to someone. And so I said fine schedule a phone call and the four options he gave me were the next day at either 4:00 a.m. 5:00 a.m. 6:00 a.m. or
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Okay, thanks for the response! Can I have you check this link https://www.xfinity.com/support/articles/switching-between-multiple-accounts to see if the other account shows at all.
Peacock Subscription
I recently moved and have a new Xfinity account number. My Peacock subscription is still linked to my old Xfinity account, and I need a backend agent to unlink/unbind my Peacock account from my old Xfinity account profile so I can activate it on my new one
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Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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Xfinity Stream Website
Refund Request for Xfinity Mobile Charge After Number Transfer
Hi, I was charged for my Xfinity Mobile plan today, October 15, but I have already transferred my phone number to another carrier, and my Xfinity Mobile account is now closed. I forgot to cancel my plan before the automatic payment was processed. Since the charge was made today and I am no longer us
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Billing
Hello, @user_lruigt! Thank you for letting us know about this issue you've run into with your Xfinity Membership Benefits. We appreciate your patience while waiting on a response from our team, too. Are you still having this problem? If so, what trou
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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... an error message states "comcast.net mailboxes are not currently supported". ... As you discovered, you can't create a Comcast.net email address at Yahoo by going though their regular "create new account" process. You have to wait until Com
BruceW
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Comcast->Yahoo email?
Xfinity website states go to Yahoo mail to access our Comcast.net email. When attempting to setup the new mailbox on the Yahoo mail app, an error message states "comcast.net mailboxes are not currently supported". So, cannot access comcast.net via comcast/xfinity, and cannot access comcast.net email
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