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@user_0bxnlo Xfinity does not resell Wireless Gateways and if you purchased the device in question from a third party vendor such as eBay, marketplace, or Craigslist, you'd need to take up a claim with them to possibly receive a refund for the purcha
Rented gateway
Xfinity is charging me 15/m for a gateway I purchased. The problem is that i purchased the same gateway that xfinity is renting (XB7-T). XFINITY claim to have a monopoly of that gateway, and if I purchased it the item I purchased was probably stolen. I would like xfinity to prove that they a legal m
Question
@user_b15ri4 I appreciate you confirming your just seeing the one default account, and I'd definitely like to investigate further by reviewing the account further. We work with a great advanced support team as well, so I have been opening a ticket fo
Can not activate my free Peacock Subscription. Keep getting Error: PPG_0017_9507ba5
I have tried multiple times to Activate my free peacock Subscirption. I keep getting an error message that says my Xfinity Account is linked to another account Peacock Account. I have tried all out different emails and nothing is working. Your Xfinity account is already linked to another Peacock acc
Question
I cant figure out which Peacock account it thinks my Xfinity account is linked to. I;ve tried all my emails. Only one I can't try is my old Xfinity Email because it was deleted. Please help.
Can not activate my free Peacock Subscription. Keep getting Error: PPG_0017_9507ba5
I have tried multiple times to Activate my free peacock Subscirption. I keep getting an error message that says my Xfinity Account is linked to another account Peacock Account. I have tried all out different emails and nothing is working. Your Xfinity account is already linked to another Peacock acc
Question
user_yr9ykc, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to
Advance security on the go
I need help I am unable to turn on advance security on the go. I have advance security on for my home WiFi. I tried all the steps in the article including going into the advance security tile but it does not show an option to turn on the go for my phone. I have tried to turn it on when I’m at home a
Question
If the web site offers me full duplex 2gb up / 2 gb down, does that mean FDX is available at my address?
I am asking that because that's what I clicked on as my 5 year price protection offer, and when the technician arrived he installed a XB8 and 2gb down / 300 up mid-split instead of a XB10 with symmetric FDX. Does that mean that FDX is not in fact available in my neighborhood (but hopefully soon will
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Customer Service
user_2jcz9z Thank you for taking valuable time to let us know about this experience with this watch. We would love to help explore some options from our end. As a corporate based team, your satisfaction is always our top priority. Could you please se
Failure to uphold contract
In march of this year, I went to my xfinity store, and they offered me a free watch plus a two hundred.Dollar visa gift card. I noticed my bill this month that I was being charged for the watch.I have tried to contact customer service and i've been escalated to supervisors. Supervisors have told me
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Rented gateway
Xfinity is charging me 15/m for a gateway I purchased. The problem is that i purchased the same gateway that xfinity is renting (XB7-T). XFINITY claim to have a monopoly of that gateway, and if I purchased it the item I purchased was probably stolen. I would like xfinity to prove that they a legal m
Question
I have a new promotion i just activated a new plan last week. I was told I am a member that has xfi complete when talking to Xfinity. I just had advance security on the go on my phone a week ago.
Advance security on the go
I need help I am unable to turn on advance security on the go. I have advance security on for my home WiFi. I tried all the steps in the article including going into the advance security tile but it does not show an option to turn on the go for my phone. I have tried to turn it on when I’m at home a
Question
Hi. There are no linked accounts, just one default account. So that is not the issue for my Peacock activation problem.
Can not activate my free Peacock Subscription. Keep getting Error: PPG_0017_9507ba5
I have tried multiple times to Activate my free peacock Subscirption. I keep getting an error message that says my Xfinity Account is linked to another account Peacock Account. I have tried all out different emails and nothing is working. Your Xfinity account is already linked to another Peacock acc
Question
Could you please try clearing your cache and cookies from the web browser history and then check if you see the icon after following the steps above again, user_ek6944?
When I try to pay my bill on the 25 of April, he website was unavailable
When I try to pay my bill on the 25 of April, he website was unavailable I called on your [Edited: "Personal Information"] and spoke to Adam [Edited: "Personal Information"] (a fake name) regarding me being charged a late fee, he refused to help me in this issue, and I asked to speak to a supervisor
Question
Thank you for reaching out to our team here. I will be happy to look further into that request from here for you. Can you send me a direct message with your full name and the complete address for where that service would be? To send a direct message.
executive customer relations
I signed up on Feb 16. After an initial appt. the tech could not run a line to my house across the street because of a tree in the way. He said they could schedule under the road burial. I said fine. Do that. Despite numerous tries and supposed scheduled appointments, it still hasn't been done. I've
Question
Failure to uphold contract
In march of this year, I went to my xfinity store, and they offered me a free watch plus a two hundred.Dollar visa gift card. I noticed my bill this month that I was being charged for the watch.I have tried to contact customer service and i've been escalated to supervisors. Supervisors have told me
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
PLEASE STOP LYING AND JUST CANCEL MY SERVICE
I'm extremely disappointed by how Xfinity handles service cancellations. I called and the customer support told me my service will disconnect as of 5/28/2026, but I still got charged. I see many people experiencing the same things. What is going on???????? CAN YOU PLEASE JUST CANCEL THE SERVICE AND
Question
Some tips for improving WiFi performance; http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal https://www.xfinity.com/support/articles/improve-your-wireless-home-network There are other options. Goog
Poor wi-fi strength
When I walk downstairs with my connected laptop I lose connection and typically have to reboot the laptop.
Question
hi I don't see the direct message icon, I see view profile, profile settings and bookmarks and sign out can you send the pic of that option
When I try to pay my bill on the 25 of April, he website was unavailable
When I try to pay my bill on the 25 of April, he website was unavailable I called on your [Edited: "Personal Information"] and spoke to Adam [Edited: "Personal Information"] (a fake name) regarding me being charged a late fee, he refused to help me in this issue, and I asked to speak to a supervisor
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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If the web site offers me full duplex 2gb up / 2 gb down, does that mean FDX is available at my address?
I am asking that because that's what I clicked on as my 5 year price protection offer, and when the technician arrived he installed a XB8 and 2gb down / 300 up mid-split instead of a XB10 with symmetric FDX. Does that mean that FDX is not in fact available in my neighborhood (but hopefully soon will
Question