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I might've confirmed a suspicion. It looks like a time-zone based cutoff on March 23. I have folks in a later time zone testing my code and it works for them, but not for me. So that means everyone's codes will cease to work after everyone hits midni
"$5 off a Fandango Movie Ticket to see The Super Mario Galaxy Movie" code no longer working
The recent $5 Fandango promo code to watch The Super Mario Galaxy Movie no longer is working when purchasing tickets on Fandango.com. I'm under the impression that we have until April 8, 2026 to use the code. I'm very disappointed that I'm unable to use the code to purchase the movie tickets! The Te
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I did not see xfinity support only 3 prior conversations with the team i think. Anyway I sent the info to those 3 chats.
Tier 3 support Provisional IMEI Mismatch on BYOD S26 Ultra - Diamond Member Assistance Requested
Hello, I am a long-time Diamond Member with multiple Xfinity services (Internet, Mobile, and TV). I recently purchased a factory-unlocked Samsung Galaxy S26 Ultra directly from Samsung.com and activated it on my existing mobile line. I am experiencing a Provisional IMEI Mismatch in the Xfinity Mobil
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"$5 off a Fandango Movie Ticket to see The Super Mario Galaxy Movie" code no longer working
The recent $5 Fandango promo code to watch The Super Mario Galaxy Movie no longer is working when purchasing tickets on Fandango.com. I'm under the impression that we have until April 8, 2026 to use the code. I'm very disappointed that I'm unable to use the code to purchase the movie tickets! The Te
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Customer Service
Refund
While setting up new modem, I had a problem. Technician in Egypt could not solve problem over the phone, so she set up a home call with Xfinity. That tech solved the problem and did some changes to outside wiring. I was charged $100. Two calls to Xfinity were made. Was told I would get credit next m
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Billing
Being charged after I canceled my services
Xfinity keeps charging me after I canceled service it says from March 28th to April 17. I haven’t had the service at all since March first and I was told I wouldn’t be charged and I returned the equipment.
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Billing
that site link does not work, what was the replacement for once they changed?
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Thanks for taking the time to post on our community forums, user_nddiu9! You're in the right place for help! We can both look over the account to see if there is a lower rate available, or assist with disconnecting services if need be. Please send us
Rate jump
Hello, Our internet jumped from $50 to $104 for the "fast" internet package and I am looking to cancel. How do I do so.
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Rate jump
Hello, Our internet jumped from $50 to $104 for the "fast" internet package and I am looking to cancel. How do I do so.
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Billing
Thanks for getting back to us with an update @user_7mgy20!
dvr limit keeps changing from 20 to 300 back and forth
My streaming app DVR limit keeps changing from 300 to 20 to 300 back and forth before my eyes. Should stay at 300.
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Hi there, @user_5f58hq! I am sorry to hear that you want to cancel your service. We are glad to help with any concerns you have and can help with your account. Please send us a direct message with your full name and complete service address to &ldquo
Cancel my service
I need to cancel my service and chatbot on app wants me to wait a week before a call back. When I try to call 1-800 number I keep getting disconnected
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Cancel my service
I need to cancel my service and chatbot on app wants me to wait a week before a call back. When I try to call 1-800 number I keep getting disconnected
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Customer Service
Peacock Premium Not activating
I went to activate the peacock premium service and got an error saying that my peacock service has already been activated. I canceled an old account in September 2025 that did have Peacock, but that account no longe has access to peacock services.
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Xfinity Stream Website
Hey @user_gk8lqi, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Internet connectivity issues. We certainly know how important it is to have a reliable I
Dropped packets after recent network upgrades
One week ago we had 'service done in our area' and ever since this service was completed we have had dropped packets happening every ~5-15 minutes for 5-10 seconds resulting in complete disruption to work and personal calls as well as general inconveniences across general Internet use. The issue hap
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Keep getting calls about unreturned equipment. I returned it almost 2 years ago.
I keep getting voicemails about unreturned equipment (router). However, I returned the equipment to the store almost 2 years ago, so I don't know why they keep calling me.
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Your Home Network
Thank you for allowing us to assist you with this question @Dhar19. While we do not have a timeline on when symmetrical speeds will be available. You will get notice when they are coming to your area.
Symmetrical speeds in Lowell, MA
I can see symmetrical speeds in my neighborhoods in Lowell, MA. But not at my location, just waiting for it. Anybody knows when it's coming at [EDITED: Private information].
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No, FanDuel is going out of business and doesn't carry Tigers games anymore. They're only staying open until the end of the NHL and NBA season. The Tigers new season will be on Detroit Sports Net, a new network that the Red Wings will be on next fall
Detroit sports network
What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?
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The good news is that the 2026 MLB Extra Innings package is now available and please remember that anybody who subscribes will also receive MLB.TV Watch up to 90 out-of-market games each week, including MLB.TV. Get the full season for $149.99 or four
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MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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