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@user_w8977w Thanks for reaching out to us. We do apologize for any inconvenience. To clarify, after you had trouble activating the two lines, did you ever reach out to Xfinity mobile to cancel the mobile account?
xfinity mobile
I'm getting charge for a services i never had , I tried to activated 2 lines and you guys never figure out how to transfer the lines so our phones never had services can someone help me get this resolved ?
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OK i reported this online before & in the store, I haven't placed the order.i can't get into Netflix at all without them wanting a payment
Question about billing
Why are there 2 charges for Netflix TV & Streaming Netflix Standard $11.00/mo Change of Service $0.00/mo Disney+, Hulu Bundle Premium $7.00/mo StreamSaver™ bundle $22.00/mo Remote Tax $0.40/mo Converter Tax $13.60/mo Included with plan DVR Service B1 Broadcast TV Fee
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Mobile fraud and over charging
I was moving from one home to another home. I called Xfinity to change the address. They sold a mobile bundle saying that there is a free phone offer and the line free for 1 year with $100 cashback. I didn't check the bill for 10 months, They were continuously charging me for the device and over cha
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Plan
I'll need to gather more details about your case example for review, @Redrad. Please send our team a direct message with your full name and service address. How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2.&e
Program guide grid
Philadelphia area Fox 29 1AM Slot The grid shows repeats of 25 Words or Less from 2025 but the content is current 2026 shows.
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Where do I file a complaint about terrible customer service?
I have the full chat transcript, but here's a summary: Xfinity Assistant (bot): Identified the modem as offline and pushed a paid tech visit. Missed the outage and looped on billing menus instead of addressing the cost concern. Jackson: Did diagnostics, had you power-cycle, and promised a credit. Re
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Customer Service
Thank you, XfinityAmandaB, for reaching out to me and guiding me in the right direction. As requested, I have submitted my details through your Direct Message system. Please take a look and take the necessary action to help resolve my issue. I truly
Subject: Escalation Request – Repeated Confirmation of a Free Mobile Line, Followed by Unexpected Charges
Hello Xfinity Team,My name is [Edited: "Personal Information”]My Xfinity account # : [Edited: "Personal Information”]My contact number : [Edited: "Personal Information”]I am posting this here after multiple calls and several hours spent working with Xfinity Customer Service. I am hoping someone from
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user_8628f1 Networks set up the limitations to which we have to abide unfortunatly. If they state no out of home streaming allowed then we can't provide it without being connected to the home WiFi. We would love to assist there, but we aren't able to
Elderly mother 90yo has problem with phone,internet and cable ,has to wait 3 days for tech. Extremely worried with no phone
Tried reboot and phone support can not get it to work. 3 day wait is really unacceptable for a 90 year old to not have a phone
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@user_5dwmyb This is most likely a geolocation issue tied to the IP address on that modem. You can try swapping the modem out and see if that corrects it. But if it does not then you will need to get help through the 3rd party services that handle ge
Time Zone / Location error
I replaced my router & modem last week. Ever since, my computer regularly tells me my time zone has changed, from Pacific to Eastern and back again. No big deal on my home PC- I can turn off the feature to autodetect the time zone. But on my work PC, this feature is administrator controlled and I ca
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@goosebumps Thanks for reaching out to us, Netflix standard is included with the Xfinity stream saver, if you have an additional charge for Netflix, that sounds like you're doing the premium upgrade. If you log into your account, go to billing and
Question about billing
Why are there 2 charges for Netflix TV & Streaming Netflix Standard $11.00/mo Change of Service $0.00/mo Disney+, Hulu Bundle Premium $7.00/mo StreamSaver™ bundle $22.00/mo Remote Tax $0.40/mo Converter Tax $13.60/mo Included with plan DVR Service B1 Broadcast TV Fee
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I would also appreciate knowing how to cancel service.
Cancel Xfinity Internet Service
I want to cancel my Xfinity Internet service and handle the cancellation in writing. I do not want a phone call. Please have an Xfinity employee assist me with completing the cancellation.
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i need to schedule an appointment
A technician named Mark Thompson came on Wednesday, but the problem hasn't been resolved, so I need him back.
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Channels and Programming
How do we get this $125 deposit back? I have excellent credit, have been a customer in the past with no late payments. This cannot be legal.
Undisclosed deposit charge of $125
Nowhere in the checkout process when i was signing up for the 300Mbps for $40/mo was there any indication of a deposit fee and in the confirmation page after signing up it also had due today listed as 0.00$ with the text under it saying "This includes charges like one-time deposits, device payments,
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yahoo mail to xfinity mail
I transferred over my emails from xfinity to yahoo, and they are all screwed up. Want to revert back for now to xfinity. [Edited - new post created]
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Customer Service
I had the same thing happen today.....I signed up for a new account and my checkout screen explicitly stated that my 'Due Today' total was $0. However, I just received a welcome email stating that a $125 deposit was automatically charged to my card t
Undisclosed deposit charge of $125
Nowhere in the checkout process when i was signing up for the 300Mbps for $40/mo was there any indication of a deposit fee and in the confirmation page after signing up it also had due today listed as 0.00$ with the text under it saying "This includes charges like one-time deposits, device payments,
Question
Question about billing
Why are there 2 charges for Netflix TV & Streaming Netflix Standard $11.00/mo Change of Service $0.00/mo Disney+, Hulu Bundle Premium $7.00/mo StreamSaver™ bundle $22.00/mo Remote Tax $0.40/mo Converter Tax $13.60/mo Included with plan DVR Service B1 Broadcast TV Fee
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Billing
Hi Srinivas, similar thing happened to me. Not only that, I saw various other data charges on Xfinity mobile for which I didn't subscribe. I think that my mistake was enabling autobilling. They kept charging me left and right. They promised that I wo
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Subject: Escalation Request – Repeated Confirmation of a Free Mobile Line, Followed by Unexpected Charges
Hello Xfinity Team,My name is [Edited: "Personal Information”]My Xfinity account # : [Edited: "Personal Information”]My contact number : [Edited: "Personal Information”]I am posting this here after multiple calls and several hours spent working with Xfinity Customer Service. I am hoping someone from
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