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@XfinityAmira Hello, I am also experiencing this issue. If we can get it sorted out I’ll be adding a line as well. Please let me know how I can DM you. Thank you!
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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The best solution is Comcast taking this segment of their viewers seriously and doing what they have to do to bring Create TV back to their lineup. None of us care how it gets done. It simply needs to happen. They have the means, the intelligence and
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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user_qc4bsg Do you see any error codes or messages appearing as well or no?
Audio not synced on Last Black Man in San Fransisco
The copy of Last Black Man in San Francisco available On Demand has audio syncing problems about 17 minutes in. I tried restarting the modem, the router, the TV, and even repurchased the movie on a different device. It always stops syncing at the same time, and it doesn’t appear to happen with any o
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What is the status on my dispute?
I filed a notice of dispute on 12/31/2025 but haven’t heard of confirmation that it was received or anything.
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Devices
So we get Yahoo with all of its advertising?
Discount of the Comcast montly bill
How much will my Comcast monthly bill be discounted for jumping through all of the required hoops to be in Yahoo mail?
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Audio not synced on Last Black Man in San Fransisco
The copy of Last Black Man in San Francisco available On Demand has audio syncing problems about 17 minutes in. I tried restarting the modem, the router, the TV, and even repurchased the movie on a different device. It always stops syncing at the same time, and it doesn’t appear to happen with any o
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Customer Service
Thank you for choosing Xfinity for your new home, user_sphf76! Our team can help ensure your old house is all set. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support&rdq
Cancel Internet Services
I need to cancel my internet service at my old house address. My husband purchased a new Xfinity plan for our new house but I really need to cancel the services at the old house.
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Cancel Internet Services
I need to cancel my internet service at my old house address. My husband purchased a new Xfinity plan for our new house but I really need to cancel the services at the old house.
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Customer Service
This is a problem with streaming. Buffering,Frozen and may come back may not
During football games and all of Xfinity Streaming shows the steam comes and goes. This is a terrible event and your streaming has been a headache and frustrating. Have contacted for correction. However to no avail. Instead put into a year contract. I expect that contract needs to be eliminated due
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Xfinity Stream Website
user_2531be What kind of modem do you currently have? Older models will not be able to access that per the article https://www.xfinity.com/support/articles/admin-tool-access states.
Local network management on x1 router now unavailable and telling me to use the android app
I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I am not interested in
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@homerdog_99 How many employees jumped on here asking same questions. When someone new posts in a thread, their "case" is assigned to an employee. So, if a thread has 4 individual unique posters four different employees will reply.&nb
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
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Thank you for reaching out to us @user_709qxn! We regret to hear you’re experiencing issues on a second XB10. Have you already swapped back to the XB8 since making this post? Are the connection issues gone with the XB8?
Xb10 hardware issues.
This is my 2nd xb10 in a week both with issues. 1st would drop wired internet but not wifi... Had to reboot to get wired working again briefly. 2nd one drops all internet (wired and wifi) but devices don't show the drop they simply just lose Internet. Going to swap back to the xb8 which I had 0 issu
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Xfinity blocks you from watching Landman
Why can't I watch Landman on my Paramount + Showtime? Also , Xfinity blocks me from watching it on a PRIME subscription through the cable box, why?
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Xfinity Stream Website
Thank you. My issue has been resolved. All my devices phone to and iPad use the stream app and they all had phantom recordings linger but they have slowly disappeared.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Moved to Customer Service since this has nothing to do with Accessibility/disability.
All Xfinity services are not working
I have been without service for over 12 hours without any explanation. I would like an update on what is going on and when it will be fixed.
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Modem issues
Need live agent to call [Edited- Personally Identifiable Information]
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Customer Service
@XfinityAngie user_M1983, To leave the Xfinity community forums, a customer can simply stop participating in discussions and surveys. If they wish to formally request removal, they should send an email to the Technical Support team, which ca
How do i leave Xfinity Community Forum?
How do i leave Xfinity Community Forum? Signed up in error.?
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Hello @Enzodast, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different),
XfinityChelseaB
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Most efficient way to get cable to 5+ locations
Good evening, i have a unique need (i think) where i'd like to have tvs in many of the rooms for my rental property. Is the only way to do this pay (i think) $12/box&remote combo for every location i want a tv? I know you can use the app but renters aren't going to do that i want it easy for them...
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