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Need to swap out two wireless Xi6 boxes back to two hardwired XG1v4 DVR boxes
In early September 2026, a Xfinity service technician came out to our home to determine a technical problem we were having with not being able to watch certain channels within our HD package on our receivers. The problem was identified with our old outside cable line from the gray box on the outside
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X1
Cancel my services
I’m out of the country and trying to cancel my xfinity plan that I’ve been paying for months without using it and I can’t because it keeps sending me to schedule a callback. I don’t want a callback, I can’t receive a callback. I need my services to be disconnected since I’m not longer using your ser
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Billing
Duplicate account
I recently took out broadband services with Xfinity. After my first month, my banking app notified me of a duplicate charge. I called Xfinity and they confirmed there were two accounts in my name. I spoke to 4 different reps who passed me cold on to the next without resolving the issue. Nobody appea
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Customer Service
I'm sorry that you're running into issues while trying to send a message, MZR. Can you tell us which step from the instructions you're getting stuck on?
Billing
I was offered but a Comcast agent, EL Id: [Edited: "Personal Information”] Dept-4P and an agent named, Mario Got me a 5 year plan for $30 888-936-4968. Instead my mobile account went sky high. I received it once in January. Then by April I was paying $122. they said I did not pay in February. I have
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@XfinityBrianH I have tried to respond with direct messages. It just circles. I cannot access direct messages.
Billing
I was offered but a Comcast agent, EL Id: [Edited: "Personal Information”] Dept-4P and an agent named, Mario Got me a 5 year plan for $30 888-936-4968. Instead my mobile account went sky high. I received it once in January. Then by April I was paying $122. they said I did not pay in February. I have
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@XfinityEricB A quick update. We were watching Line of Fire ch 105, recorded on 10/5 via the Flex box. It had numerous audio dropouts. I then watched about 10 minutes of the same recording via the Xfinity Streaming app on my Amazon Fire TV stick: th
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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speed is half of what I am paying for
I have been paying for 2GB/sec for years, and it never tests above 1GB. Usually 840-920mb. Why? Why pay for something I don't get?
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Your Home Network
What’s the status of my number porting?
I am loving my cell from AT&T to Xfinity, what is the status of my porting?
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Network
Thanks so much for checking! We'll want to take a closer look to see what else might be sticking then. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! How to Send Us a Di
Peacock account error
Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.
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Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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Xfinity Stream Website
I did already thank you
Yard restoration
The Xfinity subcontractor recently dug up my yard, destroying my grass and flowers and leaving markings on the pavement. Please look up the order history for my address [Edited: "Personal Information"]. Tell me who to contact for this job. I need to open a formal property damage claim.
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There wasn't any linked accounts, I followed the first link instructions.
Peacock account error
Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.
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What do you mean, 'my own router'? I paid for the one I got from you. So it is mine. I am not interested in your explanations. You didn't inform me before I signed up. I'm done with your company. How can I get the refund?
Wifi password
I recently switched to prepaid plan. I can't change my wifi password. On app I am getting info that " WiFi credential settings are currently unavailable We cannot display your network name and password because your device does not support this feature." I also tried to do this on admin tool (10.0.0
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Who can I call tomorrow? My cell phone works and my infinity Internet and TV is working OK. I just need my Home Phone Working.
Home Phone
I'm interested in home phone service but want to first hear others experience first.
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Ah, in that case, your Xfinity ID is likely still linked to an older, disconnected account. The next step would be to check to see if your older account is still listed when signing in, and unlinking the old account by following the steps listed on o
Peacock account error
Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.
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I was an electrician in the navy. What i need is an Xfinity Technician. I have done trouble shooting and could not find the problem. I could use some help to find the problem. I believe with all the high wind we had in the storms, the phone line was
Home Phone
I'm interested in home phone service but want to first hear others experience first.
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@user_fstml2 Thanks for posting. Have the batteries in the remote been replaced?
XfinityBenny
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3 hours ago
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Remote not working well
The volume works sometimes and fast forward it will go backwards sometimes
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