Xfinity Community Forum

Missing Peacock Benefit

My membership says that I am Platinum, however, when I go to https://www.xfinity.com/yoursubscriptions , Peacock does not show up.

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Customer Service

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@hmbayThat is correct. Global Travel Pass is available only for smartphones. We sincerely apologize for any inconvenience this may cause however, data charges incurred on a tablet cannot be removed. To help avoid additional charges, we recommend turn

XfinityJanelle

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16 minutes ago

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International Roaming for Mobile Select Plan

For the Mobile Select plan, on the website it says: Unlimited talk, text, and data for travel in 215+ destinations and Call, text, and use data instantly when you arrive in 215+ covered destinations. No data caps or overage charges. Plus, unlimited calls and texts to and from Mexico and Canada. and

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Greetings, @user_kk988g! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor

XfinityJamesC

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20 minutes ago

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Cancel service

Please cancel my service for home internet at the end of this billing cycle that has already been paid i do not want another bill of home internet thanks

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Cancel service

Please cancel my service for home internet at the end of this billing cycle that has already been paid i do not want another bill of home internet thanks

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Customer Service

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fearlessvoicee Hi there! We wanted to check in as promised. How did the appointment go?

XfinityAirelle

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31 minutes ago

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Xb9 modem

I recently noticed the XB9 Was launched as an alternative to the XB10 with Wi-Fi 7 capability, but is for households that do not have duplex speeds. I was wondering if I could get assistance in ordering this modem to my address to replace my XB8, as my account should be eligible since I have gigabit

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Thank you. However you have still not answered my questions. WHEN do they currently anticipated completing that work such that my office will again have service? Please provide: The outage or maintenance-ticket number; The precise cla

user_j2hwt8

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36 minutes ago

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Virtually no internet service for a week

My service at has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenanc

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Hi there @user_sip8w9 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Have you tried swapping out your DVR to see if you experience the same issue?

XfinityDemetrise

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38 minutes ago

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Sound missing from some recordings

I’ve now had several Xfinity DVR recordings essentially ruined because of audio problems. In some cases, the recording had no sound at all. In others, I was watching a program delayed while it was still recording, paused it, and came back later only to find that the audio was gone from the point whe

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@simpleshadow - Before we close this case, I wanted to check back in, just in case you've been busy. Would you like to proceed with leveraging the support of our backend/engineering teams?

XfinitySara

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39 minutes ago

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BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market

Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411

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Sound missing from some recordings

I’ve now had several Xfinity DVR recordings essentially ruined because of audio problems. In some cases, the recording had no sound at all. In others, I was watching a program delayed while it was still recording, paused it, and came back later only to find that the audio was gone from the point whe

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Getting Started

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Comcast canceled my email. My email is with yahoo but I've always got it on my comcast site. When Comc

My email is with yahoo but I've always got it on my comcast site. Today, I'm told that I no longer have email because I didn't contact you. I didn't do anything because my email is with yahoo. What do I do now?

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Email

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Have you tried to clear out cookies and cache?

XfinityRoberto

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59 minutes ago

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Xfinity RUDE Customer calling Agent

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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user_iyd5xk Good morning. Thank you very much for taking the time to get us in the loop on this billing situation. We are happy to help. Please keep in mind that we ask that you please refrain from sending any employee, our XfinitySupport team, or an

XfinityTommy

commented

1 hour ago

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Help with Refund

My account has a credit balance of $53.23 due to mischarge. I do not want this applied to future bills. Please assist me to process a Refund to Original Payment Method. Also, please provide me with the transaction reference number once submitted.

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Technician recklessly disconnecting my floor Internet

I would like for the technicians to really asses what they are doing. It took me a YouTube video to find out that while the technician was servicing another floor that they unplugged several cords that led to my floor. Yes, it was a easy fix but the problem stands that if the technician is unsure if

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Customer Service

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Help with Refund

My account has a credit balance of $53.23 due to mischarge. I do not want this applied to future bills. Please assist me to process a Refund to Original Payment Method. Also, please provide me with the transaction reference number once submitted.

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Billing

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Trying to sign in to my email

user_xlb20c

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1 hour ago

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Sign into my email

Why can't I sign into my email account

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@user_mzt2pt To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" fro

XfinityRaul

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1 hour ago

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Unable to Verify Date of Birth

I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t

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Hey there, @BeilleK! We last heard from you about 1 week ago, and were under the impression you'd be picking up new equipment at an Xfinity Store. Keeping an eye on things, I have not seen a change in equipment on the account, so I thought I'd tag yo

XfinitySara

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1 hour ago

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Stolen Package

Hello. I recently started a service with xfinity and wasn't able to be at my new apartment when the kit was delivered to my new address. I had a friend check the doorstep a day after FedEX delivered the package, but they said it wasn't there. I was hoping to schedule a replacement and possibly send

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It wont let me start conversation unless i enter someone else's User name thats popping up on the “ Enter your name “ section .

user_59bpl5

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1 hour ago

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Xfinity RUDE Customer calling Agent

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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Thank you, but it looks like there is no pen and paper icon in the page?

user_mzt2pt

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1 hour ago

to the conversation:

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Unable to Verify Date of Birth

I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t

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Hello, when i signed in and click on the Icon like piece of paper and it wont let me start conversation ! ITS ASKING ME TO ENTER MY NAME And when i did it shows tons of user names !!!

user_59bpl5

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1 hour ago

to the conversation:

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Xfinity RUDE Customer calling Agent

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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