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Good morning, @user_73jfrb I apologize it looks like the information to send a direct message "Modmail" on Reddit was provided earlier in error. To send the direct message please follow these steps: Could you please send our team a direct message wi
Equipment Return Post-Cancellation
I keep getting reminders to return equipment since my xfinity cancellation, and they state I have a cable box and cable equipment, but I never had nor used those. You can see from my account I only ever signed up for the internet, and I had my own modem and wifi router. I'm unsure what cable box the
Question
Cancelation of services
I spent an hour on the phone on 12/31/25 and cancelled my tv and phone service, now more than a week later i still have these services and being charged for them. All i wanted was the internet service.
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Customer Service
Hello, @NorthEast_User thank you for taking time to follow up, and provide the helpful update of what you had discovered. I completely understand where you're coming from with wanting to keep Ad Blocker active for a more secure online experience, whi
Can't make bill payment, Safari, Firefox, etc
Are there others that battle trying to make a payment. I am tech savvy, and now how to clear my browser history , clear cache, etc. YET, I always face difficulty when logging in, and trying to pay my Bill. Paying a bill should not be such a chore. My guess is the platform has so many bloatware and s
Question
@johnk54 Thank you for making us aware your modem white light isn't turning on even after rebooting. I would be more than happy to help figure what's going on. When you say your modem was rebooted, was that done via the Xfinity app or was that a po
No white light after rebooting
same, rebooted and different color lights came on during startup sequence but at the end when a solid white light should appear, there is no light. Network wifi works fine. White light was on before I rebooted.
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VW12, It is my pleasure to serve you and use all the resources I have at my disposal to help in any way that I can. I appreciate you greatly for never missing any payments. To get Xfinity Mobile, customers must have Xfinity Internet or NOW Internet a
"Not Spam" feature [Edited]
Apparently, Xfinity has abandoned its email oversight. These [Edited: "Inflammatory"] are now blocking my newletter from the Boulder Public Library. Is this the new "intelligence" that biz like Xfinity are so excited about? Got to say I'm impressed. When they nail something as spam, you can never ge
Question
I've clicked on that link and it appears to autopopulate some information that is not part of this conversation. Please let me know what I can do to assure that I am not charged for device(s) I do not have. Thanks!
Equipment Return Post-Cancellation
I keep getting reminders to return equipment since my xfinity cancellation, and they state I have a cable box and cable equipment, but I never had nor used those. You can see from my account I only ever signed up for the internet, and I had my own modem and wifi router. I'm unsure what cable box the
Question
Good Morning, @honestizzle! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your location, and we would be more than happy to work through submitting a ticket for
Property Damage
To whom it may concern, I am writing to report property damage related to Mastec contracted by Xfinity that occurred on 1/8/26 at my property. The workers and machine utilized to tunnel wires across the street damaged my lawn as well as the flower bed surrounding the utility box. Multiple perennial
Question
@XfinityMatthew it just took me to generic error page. I did more digging and I think I sort of realized the issue. I believe the issue is I am using ad-blocker and other stuff to induce safer online browsing on the internet. However, xfini
Can't make bill payment, Safari, Firefox, etc
Are there others that battle trying to make a payment. I am tech savvy, and now how to clear my browser history , clear cache, etc. YET, I always face difficulty when logging in, and trying to pay my Bill. Paying a bill should not be such a chore. My guess is the platform has so many bloatware and s
Question
I truly respect and appreciate the help that various Xfinity techs and support folks have tried to correct systems that have been neglected so long in favor of profit as the subscriber base is rapidly fleeing. I was told yesterday in an Xfinity stor
"Not Spam" feature [Edited]
Apparently, Xfinity has abandoned its email oversight. These [Edited: "Inflammatory"] are now blocking my newletter from the Boulder Public Library. Is this the new "intelligence" that biz like Xfinity are so excited about? Got to say I'm impressed. When they nail something as spam, you can never ge
Question
Property Damage
To whom it may concern, I am writing to report property damage related to Mastec contracted by Xfinity that occurred on 1/8/26 at my property. The workers and machine utilized to tunnel wires across the street damaged my lawn as well as the flower bed surrounding the utility box. Multiple perennial
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Customer Service
Good Morning, @user_dszk82! Thank you so much for taking the time to to reach out to us here on the Xfinity Forums. I know how important it is to get each household connected, and we would be happy to investigate with you. The length at which the hom
Internet availability
I am trying to get Internet for my mother-in-law, but it is slightly out of reach by less than a mile. I was told by the agent somebody there might be able to get me connected. The address is [Edited: "Personal Information"]
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@user_2jl73y I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Customer service
My account number is [Edited: "Personal Information"] Xfinity sent me the new box for faster internet. I took the old box to Benton Harbor Mich. Xfinity store two months ago and now I’m being charged for it plus I am being charged for anime that I did not order
Question
user_hxuche Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of your connection issues. What troubleshooting have you done when you notice your connection is struggling?
Issues
I am having with issues with speed and sometimes it tells me I have no Internet connection. This is happening quite often. And I would like to talk to someone because I believe our plan is coming up. I want to talk to someone about a new plan. But it’s totally impossible to get a hold of a human bei
Question
Internet availability
I am trying to get Internet for my mother-in-law, but it is slightly out of reach by less than a mile. I was told by the agent somebody there might be able to get me connected. The address is [Edited: "Personal Information"]
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Customer Service
Customer service
My account number is [Edited: "Personal Information"] Xfinity sent me the new box for faster internet. I took the old box to Benton Harbor Mich. Xfinity store two months ago and now I’m being charged for it plus I am being charged for anime that I did not order
Question
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Customer Service
Issues
I am having with issues with speed and sometimes it tells me I have no Internet connection. This is happening quite often. And I would like to talk to someone because I believe our plan is coming up. I want to talk to someone about a new plan. But it’s totally impossible to get a hold of a human bei
Question
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Customer Service
Good morning @user_zat34u, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with your email and adding a filter, but you have come to the right place fo
Mail filters missing from email
Unable to add new filter to email. category missing from list
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I rebooted the box. I contacted Xfinity (via chat). They said they resynched and reinitiated something. They opened a ticket number CR 241091424. I don't see any way to log out of the MGM+ app on the TV. The "MGM+" that's available to me
MGM+ not showing all shows that are available with personal subscription
I subscribe to MGM+ through Xfinity. It no longer lets me watch all of the shows that are available through a personal MGM+ subscription (subscribed directly through MGM+ - not through Xfinity). It also doesn't have a "search" field available so I can search for shows. This is a change from just a f
Question
I have been slowly finding some of the missing emails in the trash. I have to recover them but HOW DID THEY GET THERE IN THE FIRST PLACE - I DID NOT DO IT.
saved emails have disappeared
Hello, I did NOTHING to remove the saved emails but they have all disappeared. I have checked all folders and they are gone. Everything from purchases to INSURANCE DOCUMENTATION is gone. What did xfinity do?!?!?!
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user_tm1lra, Hi there! Thanks for taking the time out of your Friday to reach out. We will surely miss your phone and video service business. Thanks for still sticking with us as your internet service provider. I can understand the inconvenience caus
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Cancelation of services
I spent an hour on the phone on 12/31/25 and cancelled my tv and phone service, now more than a week later i still have these services and being charged for them. All i wanted was the internet service.
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