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Modem installation

I need somebody to come out

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I understand how that can be an extreme inconvenience, I will assume that your services are being affected by this issue correct @user_pae3o3?

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Wall outlet broke

The wire that goes into the wall, snapped off and is still in the wall. I need to have help getting it fixed

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Broken inside wall adapter

the wire that goes from the modem into the wall broke in the wall I have called you guys and all I get is your stupid computer that gives me no help so now I am texting you here if you can’t fix it you won’t get paid

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Moving: same account need to start service at new address and stop service at old address end of month

I would like to have services at both my old address and new address while I'm in the process of moving. Please let me contact you directly. I will need my service active at the new address starting this week, and keep my service active at the old address until end of the month. I have my own equipm

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Wall outlet broke

The wire that goes into the wall, snapped off and is still in the wall. I need to have help getting it fixed

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Error when streaming $1 movie

The movie stops within 2 to 4 minutes and screen says unknown error

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@Asyd Thank you for sharing the screenshots. We'll have to take a closer look. Please send us a Direct Message with your name and address.   1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Sta

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High jitter / Latency issues while playing GPS games online

I got xfinity installed in Feb and in June I started having issues with internet while I have been playing online competitive games like Counterstrike 2 I have been facing constant lag and jitter issues everytime and everyday. Been playing on wifi since day 1 and didn't have any issues before no cha

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Moving

Im moving and need to know what to do

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@Opus18 I would say that contacting Norton may be the way to go but we will keep this open in case you do need additional help from us. Let us know what Norton says!

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Gear icon

Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere

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Yes 109% sure. The screen shot will not show up here. Has some kind of error. This is a mess. Maybe I’ll call Norton because I’ve tried for 3 days and can get no password.

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Gear icon

Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere

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Thank you for reaching out to our team here. I would be happy to take a look at any issue with your service and escalate that from here for you. Can you send me a direct message with the full name and complete address for your service? To send a dire

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upload speed drops out randomly

hi so ive had 5 tech visits, I am experiencing chronic upload drops caused by upstream signal noise on the local plant. I have already had all lines and drops replaced from the pole to my modem. My upstream power is fine at 45 dBmV, but my logs are flooded with T3 timeouts and severe packet loss. Be

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Greetings, user_oox9e6! Thanks for reaching out with your I Cloud concerns. Just for further clarification, are you referring to I Cloud storage from your Apple Mobile phones?

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i cloud

i cannot figure out how to get added back intom my i cloud acct we have two other family members that have it alreasdy

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Good evening user_zurrnp. I know you mentioned the TV is not a smart tv, does it have an HDMI port on it though? The Xumo Stream box should connect with an HDMI Cable to your television.   

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Can't get my Xumo connected .

I just got my Xumo today and I can't get it connected to my TV which not a smart TV. What can I do to make it work?

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Blocked emails

I am not receiving emails from places that send things to me to announce critical meetings or sign ins and they are not in my inbox, junk, or Trash. How can I check to see what email addresses are being blocked and I unblock them?

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I am having the same issue for the last 4 days. No email will show on the xfinity app. Please tell me you are at least working to fix this issue.

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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