Xfinity Community Forum

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Packet loss just started occurring a few minutes ago:[6/28/2026 10:39:58 PM] Reply from 74.6.231.21 [61 ms][6/28/2026 10:40:00 PM] Reply from 74.6.231.21 [61 ms][6/28/2026 10:40:02 PM] Reply from 74.6.231.21 [60 ms][6/2

user_wmjw88

commented

10 minutes ago

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Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

Question

Thank you for your feedback @user_okqh19,we truly appreciate it and are happy to share it with the appropriate team. You can also submit a compliment here: https://www.xfinity.com/support/articles/share-a-compliment. Please let us know if the

XfinityAlyssaA

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1 hour ago

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Compliments for Outstanding Customer Service (Roji and Meshak) I'm sorry I coldn't find the survey

I am writing to express my deepest gratitude to two wonderful support agents who helped me today, June 28, 2026. I missed the chance to complete the official survey, so I wanted to make sure their manager and the Xfinity team know how amazing they were. To Roji (Billing Team): Thank you so much for

Question

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Compliments for Outstanding Customer Service (Roji and Meshak) I'm sorry I coldn't find the survey

I am writing to express my deepest gratitude to two wonderful support agents who helped me today, June 28, 2026. I missed the chance to complete the official survey, so I wanted to make sure their manager and the Xfinity team know how amazing they were. To Roji (Billing Team): Thank you so much for

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Billing

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Hello @user_xztvpu, thank you for reaching out on our community forum. When it comes to cancellation it takes 30 days for the final billing statement to post with any final bill or credits that are leftover on the account. What date was your service

XfinityAbby

commented

2 hours ago

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Billing after cancellation date

After reading through some of these comments I am glad I am not the only facing the issue of being charged even after receiving a confirmation that my service cancellation request has been processed fully. What can I do to resolve this issue?

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Billing after cancellation date

After reading through some of these comments I am glad I am not the only facing the issue of being charged even after receiving a confirmation that my service cancellation request has been processed fully. What can I do to resolve this issue?

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Billing

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Military ETF

Charging early termination fee despite PCS orders under SCRA 50 U.S.C. 3956.

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Email

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Don’t use this service if u depend on Internet

My internet stopped working from nothing and all my security systems is down they don’t have any technician to be sent to fix the issue I been in my phone almost all night trying to get at least my security systems working and nobody can’t do anything and apparently I have to be without internet for

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Xfinity Compliments

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Hello @user_0tu7xz, thank you for reaching out on our community forum. I would love to assist you. How can we help you this evening?

XfinityAbby

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2 hours ago

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Why?

At this point it’s clear you’re just trying to make people mad. Your customer service isn’t bad, it’s non existent.

Question

Can I expect NFL Network to be restored soon? Will I get a credit on my account since this is what I pay extra for?

brie911

commented

2 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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Why?

At this point it’s clear you’re just trying to make people mad. Your customer service isn’t bad, it’s non existent.

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Customer Service

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I have the X1 on my big TV in the living room and the rest of my TV stream. All my streaming devices are the ones that say upgrade failure.

user_j1ucrh

replied

3 hours ago

to the conversation:

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

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I'm having the same problem that started this week. I don't know how I could get rid of it. Seems like no one's helping!!

user_j1ucrh

commented

3 hours ago

to the conversation:

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

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To clarify, the parts of the new bill's breakdown that are inappropriate are the $100 "Deposit" and the $15 "Shipping And Handling", none of which were disclosed to me when I upgraded my plan. I would like these dropped from my bill entirely.

alexvv

commented

3 hours ago

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Inappropriate Bill on Plan Upgrade

I had the 300 Mbps plan, for which I was paying $40 per month, and I just upgraded to the 1 Gig plan for $70 per month. The contract said that I would be paying a little bit over $70 per month (because of tax). This was a few minutes ago. Now, I got an email that says that my estimated monthly bill

Question

Thanks for taking time to post on our Xfinity Community Forums page, @user_vim3v6. Sorry to hear there was a shipping issue with the router sent. I'd like to do everything can to help with this issue. Please send a direct message including your

XfinityAbel

commented

3 hours ago

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You delivefed router to wrong addfess

You delivered to an address I don't know. The picture posted is not my apartment. There's no way to reach a live agent CONTACT ME

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@user_ikmsev Exact Experience that I am having! There is NEVER anywhere that asks what provider you have on the Disney side of things and Xfinity has no control over this Disney Platform. It's another benefits that doesn't seem to exist in re

user_36vzrp

replied

3 hours ago

to the conversation:

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ESPN UNLIMITED

On March 6 I received an emais from Xfinity saying ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link] at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from pers

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Same issue on 3 fire tvs but not on Roku. Been happening all week in all fire devices .

Btuffyankee

commented

3 hours ago

to the conversation:

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

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Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.

In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh

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Your Home Network

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You delivefed router to wrong addfess

You delivered to an address I don't know. The picture posted is not my apartment. There's no way to reach a live agent CONTACT ME

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Customer Service

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Had the exact same experience with this "free" included ESPN Unlimited through Xfinity. The App NEVER lets you select your provider like the other Apps do, such as MAX (which I also have through my Xfinity plan). Disney wants you to create a D

user_36vzrp

commented

3 hours ago

to the conversation:

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ESPN UNLIMITED

On March 6 I received an emais from Xfinity saying ACTIVATE ESPN Unlimited — NOW INCLUDED WITH YOUR PLAN [Edit: Removed link] at no additional charge. I did so and everything worked fine until yesterday, May 2 when I the service just disappeared. I called to find out why. I was transferred from pers

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Paramount+ and Showtime through Xfinity

Strange that I can watch a show live on Paramount + with Showtime through Xfinity but can’t get into it via On Demand. I’m specifically talking about The Agency’s new season. I just viewed my bill and am paying for it. Per the previous posts, sounds like I need to cancel through Xfinity and subs thr

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Channels and Programming

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