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user_uf37rq, If you still have questions, we'll be glad to assist you here. Were you still looking to take advantage of the offer?
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
Question
Thank you for your feedback, user_2b1q5k. I want to make sure you receive the support you need as quickly as possible. To move forward, please visit your nearest Xfinity Service Center with a valid form of identification. Our in‑person team will be a
Account Number
Xfinity customer service deleted by log in information on my account and won't assist without a account number which I can't access without online access.
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@user_ivbwv7 I appreciate the direct message with the requested information, I was able to get that and will follow up with you there to finish the damage claim submission.
Property Damage
During the installation of my internet the tec fell through the floor in my attic damaging the ceiling in my garage. When it happened the tec said "well this is coming out of my paycheck" He took pictures and contacted his supervisor. I called the 1-800 number the night it happened @7:53pm. The pers
Question
i moved to this place and i been with not service for about 20 times and this company hasn’t even give me a discount for the amount of time i been with not service i going to get another company xfinity as a provider is not good
service [Edited]
why my service keeps getting worse no connection no internet [Edited: "Inflammatory"]
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Hey @user_ieu956, Thank you for visiting our official Xfinity Forums Community support page. If there happens to be anything we could assist you with regarding the Xfinity products and services. Please let us know. We are always happy to help. Before
Hidden charges
A few months ago, I received a promotion from Xfinity. A representative called and explained that it included a free mobile device and two years of free service. However, after a few days, I started seeing charges for the mobile service. I requested to cancel the service, and then I noticed charges
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service [Edited]
why my service keeps getting worse no connection no internet [Edited: "Inflammatory"]
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Your Home Network
why is this - Received wrong phone scam call from [Edited] - still going on?
this has been going on since at least 2024 (search on the forum post with that title). I did the same - tried to upgrade my iphone with xfinity over xfinity.com logged in chat, get a new phone delivered today (it was less than 24 hours from the upgrade chat). phone shows up via fed ex, i leave the e
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Customer Service
Worst Customer service
I have been trying to get service to my home for over a month. Four different crews have come out and none of them know why they are here. I have explained to each crew that I DO NOT Have a cable line running to my house. The Main box is across the street and they will need to run to my home before
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Customer Service
Hello it's been a few days before we last heard about your mobile trade in issues, have you had this issue addressed since your post?
Trade in
My phone trade in was not processed as a trade in back in September. The promotion that was currently running was up to $1100 for a new device. I have been going back and forth between in store and Xfinity mobile support team for the last 4 months. The store was able to send my old phone (iPhone 14
Question
Splitting the band width was very easy to do using the xfinity app on my phone.
new router and i don't have 2.4ghz option any longer and my wireless printer won't work
new router and i don't have 2.4ghz option any longer and my wireless printer won't work. My internet connection options only shows 5ghz and I've read I need to connect to 2.4ghz but I don't know how to do that.
Question
I went to the Xfinity store and the employee was able to split my band width into 5 and 2.4. I retried the printer using the 2.4 bandwidth and was able to get it connected. However, I also updated the printer driver through Canon's website and I thin
new router and i don't have 2.4ghz option any longer and my wireless printer won't work
new router and i don't have 2.4ghz option any longer and my wireless printer won't work. My internet connection options only shows 5ghz and I've read I need to connect to 2.4ghz but I don't know how to do that.
Question
I went to the Xfinity store and the employee was able to split my band width into 5 and 2.4. I retried the printer using the 2.4 bandwidth and was able to get it connected. However, I also updated the printer driver through Canon's website and I thin
new router and i don't have 2.4ghz option any longer and my wireless printer won't work
new router and i don't have 2.4ghz option any longer and my wireless printer won't work. My internet connection options only shows 5ghz and I've read I need to connect to 2.4ghz but I don't know how to do that.
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Thanks for posting on our community forums for assistance, user_boacn1. You do have the option of buying your own equipment if you'd like. For more information on compatible devices, you can visit us HERE. And we also have our newer rates, which incl
How do we get rid of the $15 equipment rental fee? Can we buy the equipment? This is a stupid fee. Im going to find another provider.
It ends up costing $180 for the year.. I know it doesnt cost that much. [Edited: All Caps]
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Expired Xfinity Visa gift card
Hi - I discovered a gift card in the amount of $200 from Xfinity that I got for opening two new phone lines. I completely forgot about it and it's not been used at all. I called the customer support number for Xfinity's Incentive Center, and first got hung up on, then when I finally got through I wa
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Customer Service
Need help getting billing credit
I have been getting the run-around and need a way to further escalate my billing credit issue. I have chatted with multiple agents and spoke on the phone with multiple agents over the last few months. I thought this issue was finally solved and was directed to take the ticket number the last agent g
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Billing
I have submitted the DM as requested.
Property Damage
During the installation of my internet the tec fell through the floor in my attic damaging the ceiling in my garage. When it happened the tec said "well this is coming out of my paycheck" He took pictures and contacted his supervisor. I called the 1-800 number the night it happened @7:53pm. The pers
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Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
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Hello @EKN9 Appreciate you providing all the information on what has been tried so far and confirming the reward was already redeemed through the Rewards Membership portal. Did you get an email with activation instructions at all? Another site you ca
XfinityMatthew
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Manual Peacock Activation Required - Diamond Member - Entitlement Error
Hello, I am a Diamond Xfinity Rewards member and should have access to Peacock Premium. However, the activation banner is not appearing in my Xfinity Assistant or Rewards portal. I have already tried clearing my cache, using incognito mode, and accessing xfinity.com/activate-peacock without success.
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