Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (424.6K)
Mobile email issues (iPhone)
I have my comcast.net Linked in my iPhone. Periodically I have issues with sending emails. What I have found to work in the past was deleting my comcast.net account from my iPhone and re-adding it. Today I started having issues with sending outbound emails. I was getting messages that the outbound s
Question
•
How can I make sure my internet is cancelled
Hi, I just called Xfinity to cancel my internet as I am moving out of the current address. The customer service representative was nice and help me to cancel the service. He also gave me an 16 digits case ID. Besides that I didn't get anything else. I am still having internet and able to login into
Question
•
Customer Service
@user_mh2yso I need to talk to someone who will help me . the chat just goes in circles Tell us what is happening so that we can help you. It's what we're here for!
how to get email restored
I was not getting emails from 11/21 to 12/29/2025 - After working with xfinity assistant chat, I started getting emails again. However, I need to get emails that I never received. How can the emails be restored and delivered to my comcast inbox? I've spent countless days and hours with many xfinity
Question
@XfinitySara please also see my message above - here's a little more info (sorry, I'm tagging you both in hopes of a quicker resolution) one of the reps also supposedly cleared any Roku device from my account, so there should be no old cacheI don't
Roku stick with Xfinity streaming app shows no streaming content available, only items purchased
Xfinity stream app version 9.0 build 0 On Roku model 3941X2, software version 15.0 Opening the app shows a screen that at the top says , 'Purchases' on the left and on the right it has 'settings' followed by the time. Like I'm in a sub menu. There's no streaming content available and no way to get t
Question
user_lub9u2 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concern
Your customer and internet service is terrible. Would not recommend xfinity to anyone
Your site crashes every time I try to leave a review about the terrible service I received. Why is that xfinity? Are you trying to censor people from speaking about your financial abuse, hidden fees, and hiking up of your prices? Or that you don't want people to know their customer service workers a
Question
I just spent another 1.5 hours on the phone with the Xfinity “assistant” and an additional hour with technical support… still no closer to being resolved. I’d be much less annoyed if Xfinity had only wasted 1 instead of 2.5 hours of my life today, bu
Your customer and internet service is terrible. Would not recommend xfinity to anyone
Your site crashes every time I try to leave a review about the terrible service I received. Why is that xfinity? Are you trying to censor people from speaking about your financial abuse, hidden fees, and hiking up of your prices? Or that you don't want people to know their customer service workers a
Question
@XfinityJon for me, the direct messaging link you posted reverts to the forums home page I have the same issue with my Xfinity Stream app stuck on purchases. At the top, it displays "Purchases", "Settings", and the current time. On the rest of the
Roku stick with Xfinity streaming app shows no streaming content available, only items purchased
Xfinity stream app version 9.0 build 0 On Roku model 3941X2, software version 15.0 Opening the app shows a screen that at the top says , 'Purchases' on the left and on the right it has 'settings' followed by the time. Like I'm in a sub menu. There's no streaming content available and no way to get t
Question
I had been promised a promotional Internet monthly price. I wanted that in writing and was told everything was being documented in the notes on my account so I won’t have any problems in future. When I got my bill it was very different- lower speed a
Worst customer service!!
I have been a Comcast/Xfinity customer for over 10 years only because there is no other provider available in my area. Their customer service is horrible! I have spent hours on the phone only to be made promises that they don’t keep. I cannot wait till another provider is available in my area so I c
Question
Yes. It should look like a speech bubble.
changes in channels?
The channels I pay for are no longer coming through., I was not notified that anything has changed. I have tried to find the info on line and it is not available. I have reached out to talk or even chat with a live person and it hasn't happened. Why am I not getting what I pay for? I am really tired
Question
Hello user_z37rro 👋 Thanks for joining us in our community for help, and even more so for continuing to be part of the Xfinity family! I definitely understand how important it is to keep access to your email as someone that relies on theirs heavily,
We can no longer access our email
We closed and Xfinity account and and opened a new Xfinity account. Now we cannot access our email account at [Edited: "Personal Information"]
Question
Hello @user_j8gtng We unfortunately have no control over when content gets added to the 3rd party subscription services. I checked online to see if there was a specific date they had listed for a release of this episode and am not currently seeing on
Acorn TV on demand
Why isn't Madame Blanc Mysteries Christmas Special Part 2 available on Acorn TV app or On Demand?
Question
There is a chat icon on this page ?
changes in channels?
The channels I pay for are no longer coming through., I was not notified that anything has changed. I have tried to find the info on line and it is not available. I have reached out to talk or even chat with a live person and it hasn't happened. Why am I not getting what I pay for? I am really tired
Question
user_74bkq1 Thanks for reaching out! Are you getting the same error on all devices?
HBO Max Error
We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W
Question
@user_2cgvpg We can look closer into this on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click
changes in channels?
The channels I pay for are no longer coming through., I was not notified that anything has changed. I have tried to find the info on line and it is not available. I have reached out to talk or even chat with a live person and it hasn't happened. Why am I not getting what I pay for? I am really tired
Question
Hello @user_1erb12, thank you for taking the time to leave a post. Thank you for sharing your experience. Sorry for what you’ve gone through, and I completely understand why you’re feeling so frustrated. This is not the experience we want
Worst customer service!!
I have been a Comcast/Xfinity customer for over 10 years only because there is no other provider available in my area. Their customer service is horrible! I have spent hours on the phone only to be made promises that they don’t keep. I cannot wait till another provider is available in my area so I c
Question
The one that has changed is MS now.
changes in channels?
The channels I pay for are no longer coming through., I was not notified that anything has changed. I have tried to find the info on line and it is not available. I have reached out to talk or even chat with a live person and it hasn't happened. Why am I not getting what I pay for? I am really tired
Question
@user_2cgvpg What channels are you having this issue with? Are they all saying a subscription is needed?
changes in channels?
The channels I pay for are no longer coming through., I was not notified that anything has changed. I have tried to find the info on line and it is not available. I have reached out to talk or even chat with a live person and it hasn't happened. Why am I not getting what I pay for? I am really tired
Question
Hello @user_fvbf4m, thank you for taking the time to leave a post. Sorry for the ongoing service disruptions and the amount of effort you’ve already had to put in to try to resolve this. Dealing with months of instability, especially when both
XfinityMarshante
commented
50 minutes ago
to the conversation:
0
0
Ongoing Neighborhood Wide Internet and Cable Service Outages — Request for Executive Review
We have experienced persistent Internet and Cable service outages and degradation for several months that have progressively worsened. Multiple technicians have visited our home (including several in the past two days), equipment has been replaced, we have made multiple visits to the local Xfinity/C
Question