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Don't subscribe to Xfinity

Waste of money. Example. Dateline shows, constant reruns. Constant. Over a year now, same reruns. And then the Universal movies and Movie Sphere channel's...you'll see the same movies for weeks on end. Now, customer service reps will get creative with words to justify otherwise and spin it.....it's

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Customer Service

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Replaced batteries in XR100-UG. Remote does not work. TV has a picture.

user_57khj0

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1 hour ago

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how to set TV input to correspond with Xumo stream box?

Replaced batteries in XR100-UG remote. Remote doesn't work now. TV has picture.

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U

I’m having the same problem and I’ve been trying to have it resolved with no success. Please let me know once your problem has been resolved since this might help Xfinity resolve mine. It’s almost a week and no resolution.

user_3abfa0

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1 hour ago

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Help activating Peacock premium

I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a

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how to set TV input to correspond with Xumo stream box?

Replaced batteries in XR100-UG remote. Remote doesn't work now. TV has picture.

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Channels and Programming

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i have no internet why

user_5thbxj

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2 hours ago

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no internet

Why don’t i have internet

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no internet

Why don’t i have internet

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Sign-In and Account Management

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no internet connection

My internet isn’t working why

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Your Home Network

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Random charge, awful customer service

Got charged a random 35$ out of nowhere. Statement won’t even load and every time I call to speak to an agent I get hung up on. What a joke. Honestly my only question is how does anyone put up with this customer service? Truly ridiculous lol. Cant wait to switch

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Billing

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@kszczerba​ great! My old Fire TV device went bad and I replaced it with the 4k select so I could use the Xfinity stream app. What a pain in the a$$.

OCBill3

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3 hours ago

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Xfinity Stream & Amazon Fire TV Stick

Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe

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I've been having the same issue for a few days now. App was working but stopped after I chatted with Xfinity about an issue with my new gateway. They made some changes "on their end" attempting to fix the issue.

OCBill3

 commented 

3 hours ago

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Xfinity Stream & Amazon Fire TV Stick

Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe

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phone

My phone line is not working. Cable is ok

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Home Phone Service & Equipment

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FI

Thank you for your response. I confirm that a formal written dispute and request for documentation has already been submitted to the appropriate department via certified mail and was delivered and received. At this stage, I am awaiting a written resp

fox.izba

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4 hours ago

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FI
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity

Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity To Whom It May Concern, I am writing as a residential consumer regarding an alleged outstanding balance associated with my former Xfinity account (account number en

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Why was I charged an installation charge?

I switched my service to Xfinity to take advantage of the $50/ 5 year deal for 1 gig internet. I was not aware that I would be charged $100 for "installation". The technician did not do anything inside my home. The wiring inside is fine. To my knowledge, there was a hookup from the pole. Why was I c

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Billing

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P

yes, I have linked and made my new address as my default account to the same xfinity id profile.

PLuong86

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5 hours ago

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Diamond rewards Peacock

I'm a Diamond rewards member that had free peacock. I recently moved and brought my existing Xfinity internet service to my new place. As I setup the service at my new place, the Xfinity agent says my diamond rewards status and my free peacock subscription will not be effected from the move. after t

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Figure skating Olympics

What is the easiest way to find and set my DVR to record Olympic Figure skating next month.

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X1

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Stream app shows only Purchases

Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T

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Xfinity Stream App

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jeremy303 With the new changes, it can only be enabled using the Xfinity App.  

XfinityQuemekia

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5 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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user_b869e1, hello there and thanks for reaching out. I understand your concerns and would like to help finding out more. When you are saying you have no service out of wifi, do you mean by text and calls as well?   

XfinityQue

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5 hours ago

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Internet and phone [Edited]

Internet is awful and phone gets no service outside of wifi

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Thanks for posting on our community forums for assistance, user_8eklk4. We can check the status of the cancellation here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this iss

XfinityDilary

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5 hours ago

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Never got a confirmation email after service cancellation.

I called customer support and got my service canceled, but the person said that I should get an email confirming the cancellation and I haven’t received it yet.

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Thanks for taking the time to reach out through our community forums, user_kgup13. This is not at all the experience we want for our customers when adding services, and I apologize that a mobile line was added without your consent. You've come to the

XfinitySean

 commented 

5 hours ago

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Xfinity support added phone line, watch line without my consent

I called Xfinity for internet but somehow they added a phone line and a watch line on my mobile account without my consent. I saw order ship email one day and I called support immediately to cancel them. They said they initiated a cancellation but I still see those lines under my account and I am be

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