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Xfinity Support
I am abroad, but I would like to cancel my Xfinity Mobile membership and phone number. Any idea what I should do as I cannot make an international dial to the US?
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Plan
@user_6im52o Thank you for connecting with us about your service concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.
Xfinity Service has been out for 10 days
We had a huge storm here in Northwest Indiana . I understand it takes some time to get everything back up and running but I’m left in the dark I can’t get ahold of customer service and people in other parts of the town have service .
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I am having the exact same issue. Has there been a resolution?
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Sorry... the issue was never fixed for me. Someone from Comcast contacted me and offered to help me change my plan to add the service I wanted. I took them up on the offer and they helped me add the service without messing with what was in my
Stuff In Cart
In trying to upgrade my Peacock to Plus level, I somehow got some other stuff in the cart. If I add the Peacock Plus selection, the monthly cost gets added to these other very costly items. So, I can't check out. I can't find a way to delete items out of the cart to get it to zero so that I can add
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Its not good business to have people on a chat that work for xfinity quoting bogus prices. Whats in it for them? I need to get our plan lowered or I will have to cancel all together. And please remove starz from my account.
xfinity chat not honoring price
I have spent numerous hours chatting with xfinity support and thought I got a great deal only to find out I was lied to and they will not honor the price I was given I have downloaded the chat explaining what I was being offered and even received an order # only to find out that it did not go throug
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This did not work on my phone. I am able to clear the cache but unable to clear the data. RCS chats still shows "connecting"
Rcs messages not working
I just switched my phone from T-Mobile to Xfinity today and my RCS messages aren't working and I tried so many ways. It's stuck on connecting
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Repeated intermittent DOCSIS outages – LAN stays online while Internet drops
I’m having repeated intermittent Internet outages on an XB7 (CGM4331COM). Wi-Fi/LAN stays working and 10.0.0.1 remains reachable, but Internet connectivity drops and the gateway sometimes turns red. During the latest outage, 10.0.0.1 responded to ping while 1.1.1.1 did not. On Aug. 22 I captured ano
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Your Home Network
Thank you very much for that confirmation. I will be happy to look further into that issue and escalate that over to the Mobile team for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complet
Xfibity store assured me I would get a new line discount and then denied that she said that.
Hello, I was unhappy with my iphone so I went within the 14 days..The lady told me because they had no pixel 10 phones in the store I could switch temporarily to my old phone then come in on the 20th to get a pixel 11. I asked her will I still get the new line promotion. She said I'd be eleidgeable
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When i go to that website and click see benefits, it makes me log in and then it says i am not eligible
membership benefits
I don't understand why I am not eligible. I have xfinity internet and am the primary user. No help from the AI assistant
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I'm going on day 14 without Xfinity internet, wifi and cable services here in Munster, Indiana. My neighbor across the street 300 feet away had his Xfinity service restored all by itself four days ago. What is going on with the service techs?,?? I ha
Xfinity Service has been out for 10 days
We had a huge storm here in Northwest Indiana . I understand it takes some time to get everything back up and running but I’m left in the dark I can’t get ahold of customer service and people in other parts of the town have service .
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Thanks for meeting us here in our community about the cabling outside, @user_8oo2j8. We'll gladly take a look into this for you. Please send us a Direct Message with your name and complete service address. We look forward to hearing from you.
Hanging wires
“I am the current resident and I have no way to contact the previous customer. The cable is damaged/low and is a safety issue. I am requesting that Xfinity inspect and repair its outside wiring at my residence. Please escalate this to the construction/maintenance or safety department rather than req
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Hanging wires
“I am the current resident and I have no way to contact the previous customer. The cable is damaged/low and is a safety issue. I am requesting that Xfinity inspect and repair its outside wiring at my residence. Please escalate this to the construction/maintenance or safety department rather than req
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Customer Service
Cancel
Apparently you have to make a public post to be able to send a dm to cancel
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Customer Service
I can understand that frustration. I have run into that with live sports myself a few times. That information can certainly be shared with the proper team for that complaint.
paused recordings automatically switch to live tv after 10 minutes
I’m aware that this problem has been mentioned in several previous posts, but Xfinity has refused to fix it, even though the company has clearly been aware of it for years. My hope is that the more customers complain about it publicly and officially, the more likely it is that Xfinity will finally a
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Bill vs Offer
After an hour on the phone asking about options to compete with new local fiber, a rep offered promotions that would bring my rate down to a competitive level. He explained that first we'd go through the updated service so I clicked through those. The rate went high, double what I was paying a coupl
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Your Home Network
Hazardous wires exposed outside
I do not xfinity service but my previous tenant did and its cables on cables hanging above my walk way. I keep calling but the operators are no help and don't seem to understand i do not have an account number for that address and I just want them to remove the wires.
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Your Home Network
@user_h1mu1b got it, I recommend checking out our Xfinity Membership website to view available exclusives, perks, and benefits. If you find a benefit or perk that gives you an error we can help troubleshoot it. Let me know how this helps.
membership benefits
I don't understand why I am not eligible. I have xfinity internet and am the primary user. No help from the AI assistant
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https://forums.xfinity.com/conversations/x1/set-channel-manual-recording-button-missing/6a7c8a38b3ed1847a094da54 Once again, this issue is remaining confusing and frustrating. I created this other thread over 10 days ago asking about the same issue.
binaural2000
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13 minutes ago
to the conversation:
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CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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