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user_qb3no1 Hi there! I'm sorry to read of the trouble you are seeing with activating the peacock subscription with our Xfinity membership perks. I know this is a very popular perk and I would love to help out so that you can enjoy all the great prog
Peacock activation
Hello. I was trying to activate Peacock through Rewards program and got the following message: We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help. The link does not take you to any representative, but to an automated service. Xfinity assistant, as alway
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missing xfinity diamond member benefits
Hi, My Xfinity diamond member benefits are not updating every Thursday. i have missed out on four weeks of free movies. Can you please look into this? Let me know if you need any information from my side.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Downed Wire [Edited]
A couple of weeks ago, a storm took down a tree which took down the wire from the pole to the house. I tried to report it, but for the first week or so there was a network problem upstream and the trouble-report bot wouldn't let me report the downed wire. Now the outage map thinks there's no problem
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26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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Billing
Peacock activation
Hello. I was trying to activate Peacock through Rewards program and got the following message: We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help. The link does not take you to any representative, but to an automated service. Xfinity assistant, as alway
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Customer Service
My mobile bill does not show trade-in credit
In short, I am not receiving trade-in credit for the iPhone 17 Pro Max. I had three iPhones on my previous provider—two iPhone SEs and one iPhone 11. I decided to switch to Xfinity’s Premium Unlimited plan on 10/09/2025. During the switch, I traded in both iPhone SEs for two iPhone 15s. I also trade
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Billing
My solution was to go to Xfinity store get a new XG1v4 box And after hooking that up it was not working properly , I installed a brand new HDMI cable and all is well now
XG1v4 box Rebooting
This XG1v4 box has been messing up a lot, but today It's really bad it took a half hour after several reboots to actually to come on, Doing the same thing the old one did 6 months ago. Is the XG1v3 box any better?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Swap out equipment
I think I have old equipment. Is it possible to take my current gateway back to an Xfinity Center and swap it out for something current without being charged?
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@XfinityRoberto I am fully aware of the features of the XG1v4 Basically what I was wondering is would the XG1v3 last longer and continue to function properly longer than the other Model XG1v4
XG1v4 box Rebooting
This XG1v4 box has been messing up a lot, but today It's really bad it took a half hour after several reboots to actually to come on, Doing the same thing the old one did 6 months ago. Is the XG1v3 box any better?
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Need support on disconnections for 6-10seconds every 10min
Its been very annoying to have videoconferences and gaming. Videoconferences lag and gaming disconnects. I tried already: Turning off wifi to reduce load on the modem Wired connections Restarting Power cycle for 10min Factory ResetPlease help The connection is fine but every 10min disconnects for 6-
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Action Required: Your automatic payment was declined EVERY [Edited] MONTH!
I don't have a question, Xfinity! I have a comment from a very [Edited: "Language"] off, exhausted long-term customer of your scammish [Edited: "Language"]. My internet account has the same [Edited: "Language"] card connected. Bill was paid on time, no problem. Then why in the [Edited: "Language"] i
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Sign-In and Account Management
@user_4j2nda Hello there, I wanted to follow up to see if you had noticed any improvements since we last spoke.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Pas due
I was scammed and having a hard time when is my phone due it is blocked. And if I give you 90 what would happen
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Plan
Faster upload speeds
I believe, my neighborhood has completed the Next-Gen mid-split upgrades, and I own an approved Netgear CM3000. My account is still pushing the legacy 35 Mbps upload boot file to my modem. Can I receive the Next-Gen Speed Tier configuration to my CM3000 on my current 1.2 Gbps plan?
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Your Home Network
@user_fyluwb This issue should now be resolved. Please let us know if you continue to have issues.
Xfinity stream app
I cannot connect to the Xfinity stream app through my Apple TV. I am connected to my in-home network. I get an error message saying out of Home. I had a tech come out. They could not fix it. I need help.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Newly created account isn’t working, need verification of service at service site by tomorrow morning
Our login credential for xfinity are not working and there appear be errors with the account login information. Also, we’re having a delivery of equipment at our account service site that will need to use the internet tomorrow morning at 9:30. To complicate things, The house is apparently at a cellu
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