Xfinity Community Forum

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Seeing degradation after almost 3 days of 350/120 stability: * **Today, 3:54 AM** * Download: 333 Mbps * Upload: 38.3 Mbps* **Today, 3:55 AM** * Download: 345 Mbps * Upload: 40.2 Mbps* **Today, 3:55 AM** * Download: 34

user_8684so

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28 minutes ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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user_0b3bsb Good morning to you and happy Friday! Thank you for creating a post for us on our Xfinity Forums. I'm sorry that you need to reach out after having the account closed. I'm sure seeing the ongoing charges is alarming since the service shou

XfinityPaula

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33 minutes ago

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Cancellation request not processed, continued billing after service termination request

Hello Xfinity Support, I am requesting help with a billing issue. I contacted Xfinity few months back to cancel my service. During that call, I clearly requested that my account be closed. However, the cancellation was not processed, and I continued to be billed for service that I no longer intended

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Good morning @user_nk8mhs, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear that you are having issues with the $10 credit for automatic payments, but you have come to the right place f

XfinityJeff

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37 minutes ago

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billing

Where can I get help with a billing issue. Promised $10 month credit for auto pay on my account but not recieving it. Chatted with billing twice and each time promised a it would be fixed and a refund on the missing credits. Always told it's fixed, would see credit on next bill. Nothing. Who can fix

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Disconnecting and Overcharging

Xfinity has disconnected me and overcharged me for over a month and no one seems to be able to resolve my issue. I call everyday and stay on the phone for hours and still no help. I will be calling again today and it’s extremely frustrating

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Network

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Greetings, @Antbayz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you were charged for two weeks of service before your line was install

XfinityJamesC

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49 minutes ago

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Why am I being charged

I’ve recently just moved into my apartment and went 2 weeks without internet and had to get someone to come out and run a new line to my apartment . That’s not something I should be getting charged for , that’s something the apartment complex should have handled before I moved in . Do not charge me

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billing

Where can I get help with a billing issue. Promised $10 month credit for auto pay on my account but not recieving it. Chatted with billing twice and each time promised a it would be fixed and a refund on the missing credits. Always told it's fixed, would see credit on next bill. Nothing. Who can fix

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Billing

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@bazillio I understand that this is not the outcome you were hoping for. The account has been reviewed by our corporate escalation team, we are not able to change the findings or change the outcome. If you need anything further please let us know.

XfinityJanelle

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55 minutes ago

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26-year customer: Recurring price increase and request for loyalty rate

Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th

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This is the most garbage I have ever dealt with ever. And I was offered $20. Seriously?!

AtoZ0to9

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57 minutes ago

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Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

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Hello @TheBMan313 Sounds like the end of a contract or promotion you were on. In order to check into new deals to start fresh with we need you to send us a direct message with your full name and account number to get started. To send a "Direc

XfinityMatthew

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57 minutes ago

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Price Doubled Unexpectedly

I just received an email that my internet price will be nearly doubling starting next month despite not changing anything on my account. I have been very happy with the price point for my internet up to this point but double the price just isn't in our buget right now. Any help would be appreciated.

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Hello @Sdwyer731, thank you for taking the time to leave a post. Sorry to hear about your experience. I can absolutely understand how frustrating and concerning it must be to have a downed wire in your backyard, especially when it is impacting your f

XfinityMarshante

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58 minutes ago

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Ticket Closed unhelped - Down wire in back yard

There is a down wire in my back yard. I call every day for a week and no assistance Ticket number: [Edited: "Personal Information"] The ticket got closed without assistance. This is a safety issue and no one is helping me. I can't let my kids into my back yard

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@user_gyjna0 I am sorry to hear about your disappointment. On Thursday, April 30 at 11:59 p.m. Eastern Time (ET), Comcast’s agreement to carry NFL Network and NFL RedZone expired. As a result, this programming is no longer available wi

XfinityDena

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59 minutes ago

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Give me my GMFB!

Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!

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Hello @user_rrsacp What cable are you unplugging? Just the power cord for the TV box should not impact anything else.

XfinityMatthew

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1 hour ago

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customer service

When I unplug a mini box on my den TV it disconnects everything in my home. Home phone dead, all other tv's dead, wifi dead. Need to know why?

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@Doug_1994 I am sorry to hear you are still having this issue. What troubleshooting steps have you taken?

XfinityDena

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1 hour ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Good morning @user_6zxnw0, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that works from home I know how important the internet can be, and I am sorry to hear that you are having issues, but y

XfinityJeff

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1 hour ago

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wifi

i have no connection

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After speaking with Nathan, the supervisor who couldn't even access my mobile account, I was told to call back in the morning when billing is open. This is an entire month I've been dealing with this so I expect an entire months service. I'm c

AtoZ0to9

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1 hour ago

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Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

Question

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Cancellation request not processed, continued billing after service termination request

Hello Xfinity Support, I am requesting help with a billing issue. I contacted Xfinity few months back to cancel my service. During that call, I clearly requested that my account be closed. However, the cancellation was not processed, and I continued to be billed for service that I no longer intended

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Customer Service

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3 weeks now I've been calling, and chatting, and going to the store and no one can fix my issue. I'm going to blow this thread up just like I do the phone number until this gets fixed

AtoZ0to9

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3 hours ago

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Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

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Just spoke with another agent. He said he was going to give me a 50 dollar credit, but actually he removed the credit and hung up on me.

AtoZ0to9

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3 hours ago

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Unable to manage account, store won't help, and agents can't access my account

Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi

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Sorry, it was my first time posting. Not sure how I end up posting from 2 different accounts. Thanks for assistance.

glava5

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3 hours ago

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Can not sent email from iPhone, iPad and and Windows desktop

Can receive emails. Started this morning when I started getting message “password incorrect, enter the password for the IMAP account ….. All 3 email accounts were getting same message. Reset passwords for 3 accounts, didn’t help. Deleted one account from iPad, can’t add it now. Getting message “ can

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Just curious if you cracked the code to pay off an old device on a deactivated mobile phone account? I am struggling with the same issues.

user_2s2unz

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3 hours ago

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Payment

Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b

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