Xfinity Community Forum

XG2v2-P is the model number listed on the Cable box.

egriv

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3 minutes ago

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HBO Max Freezing after commercials

HBO Max is freezing after commercial breaks. This only occurs on HBO Max to the TV directly hooked up to the Cable box. WiFi TVs work fine, as well as Netflix. I have tried refreshing the system, clearing the local cache, unplugging everything, and restarting all devices. What can be done to fix thi

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gateway connection

my gateway was showing no light, i moved it to another room so i could figure out if it was the outlet or my gateway. when i did that the gateway turned on but sat there and flashed orange for 30 minutes. i then moved it back to the room it was originally in and tested out the other outlets, turns o

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Your Home Network

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totally agree. the only thing I am thankful for is they are not in the hospital/healthcare business. I can't get peacock to work and every one of the agents has a different solution , none of which correct the problem. After wasting an hour on the ph

user_ofu8lw

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40 minutes ago

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Worst company in the US

I wouldn't wish Xfinity on my worst enemy. They have the worst customer service imaginable. They consistently mess up your bill then you have to spend 8 hours with 30 different agents while it's resolved. For example when they made my account they made it in duplicate so I was getting charged for an

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saved list

I just spent two hours saving movies to "my list," only to return to the list and find that nothing actually saved. I was clicking the plus icon to add to my list. Is there another way I should be doing this?

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Xfinity Stream Website

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“On Us” movies not showing up in purchases

Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movie

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Customer Service

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Cancel all services immediately

Cancel all services now. Box was already returned several weeks ago.

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Customer Service

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Refund

Where's my refund???????????????

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Customer Service

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Very helpful, thanks. Can you also confirm that there are still multiple search speeds?

Rick441

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2 hours ago

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Do the latest Xfinity X1 TV Boxes have VISUAL and FULL SCREEN Rewind and Fast Forward on TV?

Do the latest Xfinity X1 TV Boxes, including the 4K wireless one, maintain the same rewind and fast forward experience on a TV as the older boxes such as the XG1-A? Most importantly, I'd like to know whether Rewind and Fast Forward are still both VISUAL and FULL SCREEN at all speeds except the faste

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Dispute an Upcoming Charge

Hello, I have two upcoming charges of $100 for professional installation on two separate days on my billing information. A technician did come on 1/29/2026 after my self installation Internet connection kept getting dropped and the xfinity AI assistant identified a further issue and need for a techn

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Billing

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Scammers

Here I am again, leaving a bad review and expressing my frustration because it’s been over two and a half months since the technician who came to install the cameras with Xfinity damaged my ceiling. It collapsed and created a huge hole in it. I’ve been promised countless times that they would come f

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Customer Service

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The worst company/

Here I am again, leaving a bad review and expressing my frustration because it’s been over two and a half months since the technician who came to install the cameras with Xfinity damaged my ceiling. It collapsed and created a huge hole in it. I’ve been promised countless times that they would come f

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Customer Service

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Payment

Made a payment to the wrong account I need it fixed now

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Your Home Network

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login only shows authorization numbers

I can log in and pass the verification check, but then I am only seeing a string of (authorization token) numbers and cannot go further. Is there a problem with the login servers?

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Email

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Continued Failure to Address Admitted Property Damage Claim

As directed, I contacted Xfinity Support again regarding the property damage caused by your technician on December 1st. Unfortunately, this resulted in an additional three hours of time spent with no resolution. Despite the fact that I have an existing case number, photographic evidence, and a pictu

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Customer Service

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As directed, I contacted Xfinity Support again regarding the property damage caused by your technician on December 1st. Unfortunately, this resulted in an additional three hours of time spent with no resolution. Despite the fact that I have an exist

user_i7va3l

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4 hours ago

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File a complaint- please address asap

During an Xfinity internet installation, an Xfinity employee caused significant property damage to our home, including a large hole in the structure. Comcast/Xfinity acknowledged responsibility for the damage and stated that reimbursement would be issued upon receipt of the repair invoice, which was

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Is it possible to /60 ipv6 block instead of the /64 block?

I have a Hitron Coda-56 and it's only giving my router (Tp-link ER707-M2 so I can do failover to a secondary connection over 5G) a /64 block of ipv6. I have another router (Google Nest Wifi Pro) that give wifi throughout the house. I'd like to get /60 to the TP-link so that it can give a /64 to my w

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Your Home Network

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I want to disable one of the wifi frequency bands.

user_khall

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4 hours ago

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Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga

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@XfinityRay This has been a known issue with the data calculation having issues. When will this be resolved?

jbeh

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5 hours ago

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Excessive and inaccurate data usage

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

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@finkr41080, Thank you for that update, I appreciate it! I have Xfinity Services myself and have access to this option in the Xfinity App. Do you rent a modem from us? What kind of phone are you using? Is your App up to date?

XfinityChelseaB

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5 hours ago

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Cannot split bands

I am trying to set up my new Xfinity wifi - I have a Gateway XB8. I have MANY home devices that need a 2.4 ghz band. I've been looking online for > 1 hour for how to do this, but nothing works. The admin webpage (10.0.01) says I need to go to the app, so this webpage seems disabled at least for new

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Hi, @jbeh! We appreciate you reaching out about the October data usage. The Customer Security Assurance Team, CSA, are the ones that investigate data usage concerns. They are able to verify the data usage and ensure everything is good. You can call 1

XfinityRay

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5 hours ago

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Excessive and inaccurate data usage

Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t

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