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Did you get the credit you signed up for? This thing is also happening to me, my monthly bill went up thats when i found out that im not getting the credit i was promised. They are now forcing me to pay for the device and I am really upset.
Was promised an $1100 trade in credit I never received
I signed up for Xfinity in October of 2025 and traded in my iPhone 14 Pro Max, which at the time had a trade in value of $1100. A few weeks ago I noticed that never received my full credit so I went to the store and spoke to the person who helped me when I signed up. They remembered my transaction a
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Hey @user_jflhug, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the connection and device. Is it still in safe mode? You can usually go back into standard/stock mode by restartin
Lightening
We had lightening strike nearby and immediately I lost connection to the xfinity mobile network. I talked with xfinity assistant who told me to go into safe mode and reconnect to the network. I went into safe mode but how do I reconnect to the network?
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Thanks for providing that extra info, user_n53b45! We'll want to take a closer look to see what might be sticking. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! Here ar
Peacock Premium plus not updating on peacock account
We received the promotion for free Peacock Premium but decided to upgrade to Peacock Premium Plus however the upgrade does not show up under our Peacock account. I have tried unlinking the Peacock account but I get an error message every time
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@SammyS56 @Again thanks for the reply. It seemed to go through the steps till I got to entering a mobile number. Oh well, more Comcast/Xfinity [Edit language] to make everything extra complicated and impossible to get a real answer.
Create A New Email Account Without A Mobile Number
I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?
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Ok. I understand that this is a contract negotiation, but then every other cable company also has a contract, yet comcast/Xfinity is the only one of them who has failed to agree with them and is the only one who has pulled these channels as far as I
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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@user_prd308 Please return abc to our line up. And a refund on our bill while we wait. We are unable to offer compensation for the loss of individual channels due to expiring contract agreements with their owners.
ABC discontinued
I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if
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We made the upgrade to Premium Plus on April 4th, our monthly bill went through on the 10th. Both the Peacock app and website show we still only have Premium
Peacock Premium plus not updating on peacock account
We received the promotion for free Peacock Premium but decided to upgrade to Peacock Premium Plus however the upgrade does not show up under our Peacock account. I have tried unlinking the Peacock account but I get an error message every time
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Due to this issue I did adjust my plan. I still don’t have the local stations I lost but xfinity lost $90 a month from me. This happened before in Denver when we lost The Atitude network which airs both the Avalanche and The Nuggets. No matter how ma
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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@user_qerbm5 I will just go to my local Xfinity store in person, cancel the services I wish to remove and see if they can honor the offer that was made over the phone to me for Internet. If not, I will seriously consider switching to ATT. I
xfinity support
I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r
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Bring back CBS!! We miss Colbert!
Bring back NewsChannel5 Nashville
The only reason I kept comcast xfinity cable was to receive local programs and you dropped my favorite channel. I am not happy. Please bring back CBS local programming, NEWSCHANNEL5.
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@user_qr69hu Thanks for reaching out to us regarding your Peacock subscription. I would be more than happy to assist you today. You can follow this link to activate your Peacock subscription: Activate Peacock Premium from an Xfinity or NOW promotiona
Peacock subscription not working
Hello I signed up for xfinity with peacock included and I am unable to log into peacock without buying a subscription
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Bring back local stations
I would like to say I’d love to have my local CBS back and without extra charges
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Channels and Programming
@user_irv6k7 If you haven't received an invitation to migrate your @comcast.net email how did you move it? You shouldn't have an @yahoo.com email for your comcast.net email. Are you forwarding your @comcast.net email to a newly made @y
Anyone who has already gotten the "Invitation to Upgrade"
Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer
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@SammyS56 I only have one cell phone but want a secondary email address. I sent the invitation to a Gmail account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used.
Create A New Email Account Without A Mobile Number
I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?
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I completely get how frustrating it is when those local channels aren't showing up pnt02. Double-check that your Samsung TV is connected to your primary in-home Xfinity Wi-Fi rather than a guest network or a hotspot.
No local channels on stream app
I have nothing but Samsung tv in my home, all smart tvs. One TV, I can not get my local channels while on other tvs I can. All are hooked up to same wifi. I tried deleting the app then reinstalling…. Logging back in a nothing.
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Srieger, hello there and thanks for reaching out. I completely understand the need of getting those activated. Have you tried using another browser and device?
Unable to Activate Disney+/Hulu
I am on the Gig+ Streaming plan. My Disney+/Hulu activation button is missing from both the rewards page and xfinity.com/yoursubscriptions. I need a manual activation reset for my MyDisney credentials.
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Streaming with the main television and cable box is a joke.
Trying to watch Paramount + or HBO/Max is a waste of time. All it does is freezes and continues buffering. This only happens on our main large screen livingroom television that is hooked up to the xfinity cable box. We don't have this problem on 3 other small Roku televisions we have. Maybe switchin
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Xfinity Stream App
How do l get into my Comcast email?
user_69n7xh
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6 minutes ago
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Comcast.net email
How do I access my comcast.net email
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