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2 internet plans, one address.
Hi, ive been wanting to know if its possible to set up two internet plans (two different Xfinity accounts) under the same address? Ive seen things online saying you can, you just need an updated address, like apartment A and B, or you need a business account. Ive also seen that you don't need to do
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Customer Service
@j-bf Thank you for confirming that, Lets dig into this a little more for you. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if neces
Activate Peacock!!
I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??
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tv assistance
Xfinity tech was here this morning. Gave me a new remote. Adjusted and replaced things. Now I have NO TV whatsoever. The remote does not work and the TV is not operational
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Channels and Programming
cancel internet
Hi, can someone help me to cancel my internet service? Thanks.
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Customer Service
we're given a fee. this is supposed to be free with our xfinity diamond account
Activate Peacock!!
I'm a Diamond customer and was offered free Peacock but I can’t activate because I'm receiving a message my account is ineligible....Why??? What's going on??
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That is a great question @GTXJB. We are actively expanding the network across the country, but the rollout is gradual. You'll want to check availability periodically. Checking for X-Class availability is quick and easy! Go to the official Xfini
Looking to ugrade from an XB8 to an XB10
I've been looking to upgrade my XB8 to an XB10 for some time now and can't find a way to do so. I upgrade my internet to the 2 Gbps and never got an option to upgrade when I heard it was being prioritized to the top tiers. Either way, I've had to restart my XB8 in 2025 countless of times I lost coun
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Not able to connect to my HP Printer in over 2 years
I see that I have a reserved ip address for my printer setup on my router. NOT AT ALL SURE WHY. However, when I try to set it up as DHCP, it does not save. I even tried to assign a reservip address to it, it saved, but the router never issues it to the printer. The printer still displays the 169.254
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Your Home Network
If it was in October and credit reports were frozen at that time, then you would need to first sign up for Xfinity Mobile service and have the account in good standing for at least six months in order to be reevaluated for a device payment plan.
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
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I do know that my credit reports were frozen at the time.
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
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I am not sure. This was back in October.
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
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Dispute fee
I was charged $100 when the problem was the cable line hookup to my house
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Billing
temporary suspension of cable
I go south every year for 6 months and would love to put my cable on hold. I assume I need to keep my landline phone and internet so I don't lose my phone number. Can I contact xfinity to do that? What do I ask for? I am a senior citizen and my bill is over $300!
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Channels and Programming
@XfinityQuemekia thanks for the response. So technically my area/region (Chicago metro area) still doesn't have the X Class internet?Are we expecting this anytime soon so I'm able to upgrade to the XB10?Thanks
Looking to ugrade from an XB8 to an XB10
I've been looking to upgrade my XB8 to an XB10 for some time now and can't find a way to do so. I upgrade my internet to the 2 Gbps and never got an option to upgrade when I heard it was being prioritized to the top tiers. Either way, I've had to restart my XB8 in 2025 countless of times I lost coun
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mrpetep did you get a chance to log in again, like @Again advised?
comcast.net email transition to Yahoo - timeline
I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in
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Hello @Chellejohn, just so I can make sure I understand correctly, when you’re recording a show and try to fast-forward through the portion that has already been recorded, it either takes you back to the beginning of the recording or switches t
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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@Coker5 If you go to xfinity.com/yoursubscriptions what do you see listed under Peacock?
Peacock
We are unable to get Peacock to work for streaming. It says our account is active but everything is locked.
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Hey there, thanks for reaching out over our community forums! Unfortunately the only way to allow access to the Admin Tool at this time is by first enabling it through the Xfinity App. You can find more information on our support page covering how to
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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Cable not properly installed
Hypothetical situation.. Let’s say somebody had a house burn down then rebuilt that home. During this fire the Xfinity line was not damaged but did come down from the roof where it was attached. In their new home they have Xfinity cable and it works fine, but the cable comes off the telephone pole a
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Dispute fee
I was charged $100 when the problem was the cable line hookup to my house
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