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Just said TV App 00100 Still not working today, 2 Samsung TVs.

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The Weather channel not streaming on smart tv

For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately

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The same thing happened to me. What next. They cannot expect me to purchase a new phone.

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Xfinity App is no longer working

I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared

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Down connection line

I couldn’t get through to anyone on the phone number, but there is a down connection line and one hanging in my neighbors backyard in the back alleyway behind my house. We had to drive over it To get into our backyard

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Email settings

Set up Xfinity on iphone

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Need help activating Peacock premium

Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.

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Thank you for working with us through direct messaging. I am glad we were able to review the changes to your plan. We are here, and always happy to help if you need assistance again in the future.

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Peacock? And what happened to my original plan?

The xfinity plan I signed up for included peacock premium (maybe it wasn't premium... peacock with ads but I can watch anything, nothing is locked). Then I needed to remove something from my subscriptions that was causing issues and not showing up on my end so I couldn't cancel it myself. I called x

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SIM Pairing

Hi, I've seen a few other people post about this topic. I'm posting so I can get support. I recently purchased an iPhone 17 Pro Max and transferred the existing eSIM on my iPhone 13 Pro Max to it using the built in iPhone transfer from an existing phone. After completing activation, I logged into th

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I do hate to hear about this experience, I am very happy that you were able to have this issue resolved. Is there anything else we can do for you at this time? @Ash43414

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Inactive account

My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.

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I think I got it. If not I’ll be back, thanks.

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Why won’t my xfinity app open on my iPad?

Why won’t my Xfinity app load on my iPad?

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Thankfully I was able to get help and the situation has been resolved. I'm still unsure of what happened entirely but it seems that when I tried to update my new address but somehow my membership cancelled.

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Inactive account

My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.

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Business address

I have an account at my firehouse that I think is listed as a business, but it should be residential....

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WHRich  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

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Loyalty and Retention Offers

Just spent an hour being passed from CSR to CSR trying to change my internet to the 1 GB 5 year rate lock price of $50 a month. Was told that is only for new customers and rep did not seem to care that I can get 1GB internet from Frontier or GoNetSpeed, for $50 a month, in my area both of which are

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He there user_n91dmj, and welcome to the community forums! We truly appreciate you reaching out to give our team a shot to see what can be done. Please send a direct message our way with your full name, name on the account (if different), and service

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Retention question

To Xfinity Support, I've been a customer for almost 8 years and have been happy with the service. Being retired and on a fixed income I need to start looking for all options for Internet and TV. My current bill is around the $250 range, and it is just way too high. I'd really prefer to stay with Xfi

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Internet speed not matching plan

Hello. I have upgraded to the 1gbps plan, but my internet speed is stuck at 200mbps. I have tried restarting the modem, which is a CM1000v2.

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