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nothing to do now! gateway shipped and arrived at new address... hopefully it will still be there in the lobby when i move in. In 10 days, will need to stop billing to!

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where is my xFI gateway delivery

ordered service on 2/18 it is now 2/27 I had gateway sent to old address never received anything other than order confirmation

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S26 ultra won't connect to mobile network

I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p

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I want to pay my bill

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pay bill

I want to pay my bill. I can't access my bill. I can't access pay my bill.

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Cancel services and stop auto pay

Please cancel my subscription

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Another million dollar company

You guys are another million dollar company today that feels like they can take someone's money and not give them what they paid for then you call you're also helpful customer service reps that can clearly speak English and proceed to get told I owe the bill four years ago so you guys can basically

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I am having this issue and it is very upsetting. Is there a solution?

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2.4 GHz signal disappears

I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo

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I am a Comcast ex-employee and had an employee service. I received an email to Activate ESPN Unlimited at no charge. While I was trying to activate, I noticed that all my channels were blocked except the Network Channels. Wednesday - I started callin

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Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

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Over billed by xfinity

I traveled from korea and Philippines. I purchased a modem for home and travel service because xfinity gtp are not working everyday! Very rare…. was told that Xfinity’s service would work while roaming and that the Global Travel Pass would protect me from excessive charges. During the trip, we turne

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user_81be8n, hello there and thanks for joing in the talks in our community. Let me take a look into your account to see if I am able to provide the details and answers you're looking for. To move forward with your concern, please send us a direct me

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Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

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Im having trouble watching episode 3 of Gangs of London as well

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Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

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Retrieve old phone number

Hey there, I had Xfinity Mobile services and I had to cancel it on around January since I was going out of country and won’t be using my services outside there. And when I called Xfinity they said they’ll hold my number and I can activate it anytime later. So I came back from the trip around Feb 27

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Hello @user_yo32to, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. To clarify you're having trouble putting a new card on file to pay your final bill on your disconnected accou

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Internet service

I believe my service was canceled, so I’m pretty sure I have to make a payment, but I need to talk to someone about a new card number due to fraud on my old card

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Global travel pass is scam clearly

Your delay tactics is perfect for scamming your all customers strategies u took money from us over billed us for no service in the places we went. All lies i hope u enjoy the money u took from us ur customer service stating we will get refund.. wow good job

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Internet service

I believe my service was canceled, so I’m pretty sure I have to make a payment, but I need to talk to someone about a new card number due to fraud on my old card

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Lost trade in phone

I mailed my 3 iPhones on 8/8/2025 with USPS using Xfinity's prepaid label. I packed all 3 phones in 1 box and used 1 of the 3 prepaid labels. On the Xfinity app, 8 months later it still shows in transit. I've been calling Xfinity each month, placed on hold for hours, in fact a week ago I was placed

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Xfinity support

I am trying to cancel a subscription to the Starz App that was accidentally purchased. I have tried through the television, noting. I have tried through the Starz website and it says it has to be cancelled through Xfinity. Why is this so difficult?

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Following my post above, as I said they never sent me the email address nor a text message. Also, by their mistake they did not apply the trade on one of the iPhone that we bought and they don’t want to fix it. The last time, after an hour and a hour

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iPhone 17 Pro Max order: Can I grab it in-store instead?

Hey everyone, quick question—does anyone know if it’s possible to convert an online order to in-store pickup at a nearby location that has the item in stock? My spouse’s iPhone 17 Pro Max (Silver) was delivered today—they got the shipping notification yesterday. I still haven’t received any shipping

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Cancelled my account without notice

Xfinity cancelled my account without notice

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FedEx stolen my iPhone 17 pro max as well as my daughter iPhone 17 pro. It happened three weeks ago, Xfinity has done nothing so far. It supposed that they will send an email address to submit the police report, they never sent it

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iPhone 17 Pro Max order: Can I grab it in-store instead?

Hey everyone, quick question—does anyone know if it’s possible to convert an online order to in-store pickup at a nearby location that has the item in stock? My spouse’s iPhone 17 Pro Max (Silver) was delivered today—they got the shipping notification yesterday. I still haven’t received any shipping

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