Xfinity Community Forum

Hello @user_vom4bj Sorry to hear you are not getting your full speeds. What troubleshooting have you performed already? Have we sent a tech out to your location yet?

XfinityMatthew

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9 minutes ago

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Download speed

I'm paying for !Gig and don't even hit 300M

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Cancel

I’m looking to cancel my service

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Customer Service

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Xfinity remote

It's a older remote. We have a TCL tv. The volume button won't go up or down.

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Devices and Equipment

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Free iPhone 17 Offer When Adding a New Line with Xfinity Mobile

I entered Xfinity chat on Sunday afternoon, 24 May, to avail myself to add a (free) line on Xfinity Mobile, and to take advantage of their office of a iPne 17. It was noted that the new eSIM could be added to the existing phone during the Chat sessions but were advised that the free iPhone 17 would

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Plan

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Hello, @user_uu6uec I totally get your frustration. I'm a huge fan of NFL Redzone. I hope that in the future an agreement will be made and Comcast can provide the programming we all love. In the meantime, NFL coverage is available on FS1 (Fox S

XfinityThomasC

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28 minutes ago

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NFL network

DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo

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Hi there @user_kldmtc. Thank you so much for reaching out to us regarding your concerns of canceling the account. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete s

XfinityRoberto

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29 minutes ago

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Moving and Need to End Services [Edited]

I am moving and need to end services i tried to use the chat AI box but that did not help so i requested to get a call back and every time i do no one reaches out to me. I move friday May 29th and i would like that to be my last day of service. you can contact me back by phone. [Edited: "Personal In

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@ToddLCor Hi there! Thanks for taking the time out of your Tuesday to reach out. I can definitely understand how concerning it is to have a TV become inoperable following nearby maintenance work. We do want to make sure this is properly documented an

XfinityGabriel

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50 minutes ago

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Filing a property damage claim

On 5/22/2026, Comcast performed cable infrastructure maintenance in my area to repair a weak signal. This repair resulted in rendering one of our TVs inoperable. I would like to file a claim for this property damage. I have a detailed description of the incident. Comcast, please initiate the claim s

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Moving and Need to End Services [Edited]

I am moving and need to end services i tried to use the chat AI box but that did not help so i requested to get a call back and every time i do no one reaches out to me. I move friday May 29th and i would like that to be my last day of service. you can contact me back by phone. [Edited: "Personal In

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Customer Service

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Packet loss

This is an ongoing issue for more than a year now. Xfinity support keeps telling that everything works perfectly fine. I had to buy a new modem, ethernet cables. I even had to take my PC to my friend’s place to test and make sure everything on my end works perfectly fine. I have spent so much time t

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Your Home Network

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Filing a property damage claim

On 5/22/2026, Comcast performed cable infrastructure maintenance in my area to repair a weak signal. This repair resulted in rendering one of our TVs inoperable. I would like to file a claim for this property damage. I have a detailed description of the incident. Comcast, please initiate the claim s

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Customer Service

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Xfinity ensures that it's on the game developer and not their service and to reach out to Albion online. They are pointing the finger at each other because Albion online told me to reach out to ISP.

user_2SSVezi

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1 hour ago

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High Latency and Transatlantic Routing Issue to Game Server (Albion Online)

Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet

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5 pages of folk with issues and lack of solutions since I first posted this issue. Wow and sad.

VDreadstar

commented

1 hour ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Good morning, I just upgraded to the 17 pro max, I have email confirmation of when I dropped the other iphone at the post office from xfinity but all of the sudden i have an additional $1000 balance on my mobile account set to come out June 1. I cal

user_e8apgw

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2 hours ago

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Frustrated with Xfinity Mobile support regarding Trade In

On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir

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user_mu5ole Thank you for reaching out and letting us know. Our team will be happy to submit your feedback and help with anything we can on your Xfinity account. Please send us a DM with your full name and complete address along with what took place

XfinityPeterH

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2 hours ago

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How do a create a customer complaint about a xfinity retail sales executive [Edit]

I entered a Xfinity store and spoke to [Edit: "Personal Information"]. he was very condescending. Based his answers to my question with very age discriminating answers. I would like to place a person complaint against [Edit: "Personal Information"]. He is an egotistical unpleasant person to deal wit

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[Edit: "Personal Information"] is a terrible retail sales executive. very arrogant and inconsiderate

user_mu5ole

commented

2 hours ago

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How do a create a customer complaint about a xfinity retail sales executive [Edit]

I entered a Xfinity store and spoke to [Edit: "Personal Information"]. he was very condescending. Based his answers to my question with very age discriminating answers. I would like to place a person complaint against [Edit: "Personal Information"]. He is an egotistical unpleasant person to deal wit

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I was treated as if I was an old person and did not understand technology. [Edit: "Personal Information"] is a terrible retail sales executive.

user_mu5ole

commented

2 hours ago

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How do a create a customer complaint about a xfinity retail sales executive [Edit]

I entered a Xfinity store and spoke to [Edit: "Personal Information"]. he was very condescending. Based his answers to my question with very age discriminating answers. I would like to place a person complaint against [Edit: "Personal Information"]. He is an egotistical unpleasant person to deal wit

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How do a create a customer complaint about a xfinity retail sales executive [Edit]

I entered a Xfinity store and spoke to [Edit: "Personal Information"]. he was very condescending. Based his answers to my question with very age discriminating answers. I would like to place a person complaint against [Edit: "Personal Information"]. He is an egotistical unpleasant person to deal wit

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Customer Service

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This was my reply from the direct message Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appro

kaccp

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3 hours ago

to the conversation:

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Same problem. Couldn't get though anything I tried to watch once the show went to commercial break. And yes, I tried all the "fixes" listed on this forum. I also tried to direct message Xfinity like some of the replies suggested. That is a joke. The

kaccp

commented

3 hours ago

to the conversation:

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Hi there @user_x4hvmp. Thank you so much for reaching out to us regarding your billing concerns. Can you please provide us with more details on your concerns. I do see that one of our Problem Solvers here on our Forums provided you link on how to mak

XfinityRoberto

commented

3 hours ago

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where is the art where I pay my bill?

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