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Cancel Internet
I have been a loyal Xfinity customer since 2018 and have generally been satisfied with the service until recently. These ongoing issues during and after the January 2026 ice storm in Nashville have led me to decide to cancel my home Internet services. From January 27 through January 30 (and with int
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Your Home Network
BruceW, You said: "And then you can put the device back in Bridge Mode." At that point do you lock yourself out again?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Did you need some assistance user_qd5uvz?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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PC Internet/Wifi keeps disconnecting/slow internet
My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res
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Your Home Network
@XfinityBillie I was able to resolve this specific issue with my mobile line being re connected to the network when I spent another hour of my time intiating yet another online chat for a 2 day total of 6 hours in chat, 4- "lost internet error" abr
Mobile device suddenly disconnected from nettwor
Hello, I am in dire need of assitance! Earlier this evening my mobile device became disconnected from the network so I initiated xfiniry assistance chat with agent in which after spending 3 hours in chat with no results the live chat was abruptly ended. Because of medical issues ia am disabled and h
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user_zk0zat Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Unable to use Apple TV+
I am receiving a “something went wrong. There was a problem connecting “ message when I attempt to sign into our new Apple TV + program. Please note we are not getting internet reception in our lower level, but we are not having issues opening up other streaming programs such as Netflix, HBO Max, Am
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Notified about an xFi Pod I didn't order
Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?
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Billing
Did this get resolved? I'm having the same issue with Apple TV and YouTube TV
Unable to use Apple TV+
I am receiving a “something went wrong. There was a problem connecting “ message when I attempt to sign into our new Apple TV + program. Please note we are not getting internet reception in our lower level, but we are not having issues opening up other streaming programs such as Netflix, HBO Max, Am
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... Does not work if you use Bridge Mode. You'd need to factory reset the gateway to clear Bridge Mode. Once back in "router mode" you should be able to use the app to enable the admin pages. And then you can put the device back in Bridge Mode. It'
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Hi there, @user_17ne9s ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear about your experience regarding your service. Please be assured you reached the r
Disrespect and lies
I was told I had til the end of the day to pay my bill as I talked to two supervisors! And then they shut it off anyways and then I had to deal with four extremely rude and disrespectful people. I’m done with xfinity, you can’t hold ur end of the deal well then I’m not either
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Hey there, ldz26! We’d be really sad to see you go. You’re an important part of our community, and we would love to help you reconsider your decision. Please let us know how we can help or support you further.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
Disrespect and lies
I was told I had til the end of the day to pay my bill as I talked to two supervisors! And then they shut it off anyways and then I had to deal with four extremely rude and disrespectful people. I’m done with xfinity, you can’t hold ur end of the deal well then I’m not either
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Customer Service
user_f1c9c8, Absolutely. We are happy to check on this for you. In order to further assist and discuss the details, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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We're still with you in the direct messages, @user_298a6a. As I mentioned earlier, your patience is appreciated, especially during busy times. We work as a team to reply as fast as possible, and you are always welcome to come back to the chat when it
Platinum Rewards trying to redeem Peacock Premium
Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we
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Hi user_j3mjae! Thanks for reaching out on our Xfinity Forum. We hate to see you go, but we appreciate the time you've been a customer with us. My team can assist you with canceling your account. Please send us a Direct Message. Here are the detailed
Cancel
I have moved out of my apartment and need to cancel my internet service. I no longer live in the area and a new tenant will be moving in soon and take over that router.
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Hi, Can you please review my claim request ID ECM0018509153? My package was signed for by someone I don’t know, and a few hours later the package showed up in my lobby open with the outer phone case damaged. I’d like to receive a new device and retur
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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user_u3aqed Thanks for creating a post. Were you shopping for an extender on our website by chance previously? For clarity, it would be a one-time purchase on the next bill statement, and not a monthly charge of $130, but we would need your approval
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Notified about an xFi Pod I didn't order
Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?
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