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Hello and welcome to Comcast. Our main customer service number is 18009346489. Do you have any open tickets that are assigend to your account?
Customer service phone number
What is the customer service phone number for Xfinity customers
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They recently updated the gateway's firmware. You have to turn on admin access in the app now; You may have to enable Admin Tool access first; https://www.xfinity.com/support/articles/admin-tool-access Open the Xfinity App. (You'll need a work
I can't access my modem settings
I previously used the IP address 10.10.1.1 to set the modem to bridge mode. Now I get a message to use the app. So I did so, but when I go to the WIFI tab as everyone says there is no view WIFI equipment. I need to check if an update has taken it out of bridge mode because of a double NAT indication
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Transfer service
We are moving and transferring our services today. What time does the transfer happening?
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Your Home Network
We apologize for the delay, @Sillylilydog. Our backend team responded to the escalation ticket we submitted on your behalf, asking if you'll try activation once more. Please let us know if you're now able to access Peacock properly when you get a cha
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
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Hello @cantrellwriter I am very sorry to hear about your experience getting started with us. We'd be happy to help you here and look at the account to address your concerns. Please send us a direct message with your full name and service address to g
Cancel my Service I Want a Refund
I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even
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Thanks Ray, I had checked the splitter and all the connections up to the side of the house and it did not improve the levels so I called in the trouble and Ben the tech. came out yesterday and hooked up a new drop and brought the levels up about 8 dB
Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681, 677)
have recently moved my service from Golden CO where it worked fine to Evergreen CO where I know have a problem. I have one X1 box and a SiliconDust HD HomeRun Prime cable card tuner. Both experience Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681
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I went to Xfinity store at Hampden and Tower yesterday. No, I don't have a SIM card. I had an eSIM card, so they downloaded another eSIM card and restarted the phone, but nothing changed. In the end, I was given Technical Support phone number, and on
False Representation
Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my Service I Want a Refund
I am posting here because the TERRIBLE customer service for xfinity won't connect me with an agent any other way. The online assistant is useless, the 800-xfinity number can't connect me to a real person, there's no email address, nothing. I received the worst service today and my account isn't even
Question
Xfinity has been double billing me since 1/04/2026 and my cell phone number that I had for 11 years is in limbo same im the great unknown.
I purchased a home and started a new Xfinity account for that home because I was still at the old address needing services there as well until the move was done. These horrible issues began on December 22 2025. I went into my xfinity app to pay my mobile bill and I noticed that the amount that I sho
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Customer Service
user_c0fa9b Good morning! We appreciate you taking the time to reach out to our Xfinity Forums. I can definitely see how getting slower speeds than subscribed to would be frustrating. I'd like to help turn your experience around with your services, a
Inquiry About Early Termination Fee and Service Cancellation
Dear Xfinity Support, I renewed my contract on 05/07/2026 and agreed to a new plan that provides 1 Gigabit internet service for $50 per month. Based on this agreement, I was expecting internet speeds close to the promised level. However, I have noticed that my internet speed frequently drops to arou
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user_khtqcd We completely understand the frustration here, especially when you were initially provided a specific restoration timeframe and then later only saw “as soon as possible” with no additional context. When you rely
“As soon as possible” is NOT an eta update!!!
My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit
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Hey @user_lgj5tt , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your shipping label. Please check out How to return your Xfinity equipment. This will give
Return shipping label
I had two separate boxes one with a balance,and the other just received. THERE is a block on my account for not returning equipment so I can get my refund from this recent order. I need a return shipping label,tracking#.So I can take and return in person.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
“As soon as possible” is NOT an eta update!!!
My Internet abruptly went out at 2:00p. No big deal. Accidents and outages happen. Immediately, the Xfinity app gave me an outage notification for my area, and an ETA to restoration of 5:10p. To add to the current confusion/frustration, the most frustrating outage map imaginable is offered by Xfinit
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My contract is expiring and I like to see if there are any offers
I believe my contract is completed this month and I'm interested in renewing/extending it. I like what I have and plan to use my current modem/wifi.
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Channels and Programming
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Is there any negotiation regarding Internet Essentials?
I have had Xfinity, this time, since 2021. I always made sure we had it and it was up to date. I qualify for Internet Essentials but I am told I would have to discontinue my service for 90 days. Is there any way around this?
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Thanks for reaching out to us, we do apologize for any inconvenience. You've reached out to the right team to assist you with any and all your concerns. To get started go ahead and send me a direct message including your first and last name and com
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Xfinity has been double billing me since 1/04/2026 and my cell phone number that I had for 11 years is in limbo same im the great unknown.
I purchased a home and started a new Xfinity account for that home because I was still at the old address needing services there as well until the move was done. These horrible issues began on December 22 2025. I went into my xfinity app to pay my mobile bill and I noticed that the amount that I sho
Question