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Spent about 2 hours on direct messenger which included taking screenshots of the entire checkout process so that a ticket could be filed with Corporate Escalation. Will update this thread after they reach out.
Attempting to modify my services and I am unable to checkout from my cart.
I followed all prompts to modify existing services and had everything in my cart ready to checkout. Upon trying to proceed to the final step, I reach a page saying to try again. I have done this numerous times and also tried via the app to no avail. I have also contacted support through both chat an
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Account information
My account data to see who is all connected to my account
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Sign-In and Account Management
nope, don't clear cookies -- and, if some company or site recommends that I do so, I find their cookie and delete it
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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Is someone available
I need to file a complaint
Comcast’s ruined my whole Mother’s Day with my mom. I literally called them 13+ times about my billing arrangement and I ever record an overdraft for someone switch my date without my authorization. All in Mother’s Day and ever supervisors lying on the record lines as proof. How to I get in to in co
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I am a verified military veteran and a long-time Diamond Rewards member. I am trying to transition my account to the advertised $40/mo 300 Mbps plan with the 5-Year Price Guarantee and activate my military reward of 2 Years Free Unlimited Mobile. Fro
Military 2 year line discount
I am trying to switch to mobile and use my two year free line discount. I am already a verified military status for Xfinity. However everytime I try to open a mobile line it automatically gives me the one year unlimited line that comes with my internet instead of the two years. I want to do the two
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Retrieval of account phone numbers
On May 15 2026 Xfinity unilaterally cancelled my and my wife’s phone numbers which we have had for over 10 years. There was no reason. Despite being told it was a mistake perhaps due to Xfinity system migrations Xfinity told us they can’t find our numbers. We have spent untold hours with Customer se
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Devices
That's why we're switching companies!
Sick of Comcast pulling channels and networks
I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr
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I agree, @user_c61usf. That is why I apologized for the proper expectations not being set in place. This is definitely not the experience we want our customers to have, I just wanted to provide some additional context to the situation at hand. The CS
Worst Service Ever
On Thursday 5/21 I was able to call to help my disabled uncle who is unable to leave the house set up new internet and cable through a phone representative for his new handicapped accessible apartment. On the call we added myself and his brother to the account in order to continue paying the bill an
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@user_k31awt Contact your state's Attorney General & file a formal complaint with the FCC.
Complaint-Continuing Billing After Cancellation
I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring cha
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Hi there @user_ifb8la Thank you so much for reaching out on our Xfinity Community Forum about cancelling your service. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat
Cancel callback never happened
Have been trying to cancel my service and the callback function is not working. (Will not give a callback that was scheduled a month ago and can’t get past hold when i call) Need services terminated today, as again, I set up this termination date a full month ago. Seems intentionally designed to not
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Hello @TigerJr Thanks for getting this reported to us. There is not currently a know issue with this being reported widespread issue. But we will get it reported over to the engineers to see if there is something the system isn't recognizing when you
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
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Cancel callback never happened
Have been trying to cancel my service and the callback function is not working. (Will not give a callback that was scheduled a month ago and can’t get past hold when i call) Need services terminated today, as again, I set up this termination date a full month ago. Seems intentionally designed to not
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Customer Service
Hi there! We've responded to your DM.
Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b
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I appreciate the need for security measures to be in place, but with situations like this there is a lack of understanding on your part. I was able to get access to make the needed changes for the move, update account options, and was told that
Worst Service Ever
On Thursday 5/21 I was able to call to help my disabled uncle who is unable to leave the house set up new internet and cable through a phone representative for his new handicapped accessible apartment. On the call we added myself and his brother to the account in order to continue paying the bill an
Question
Hi there, @user_rv6q7l ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you currently do not have Internet service since yesterday. Please be assured you r
No WiFi
We have no WiFi since yesterday. What is going on? We pay to have WiFi every day. We need a credit for this inconvenience, till today we have none .
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Hey @arby1222! That is usually connected to your cookies. If you clear your cookies, use a software that clears your cookies or blocks them, or have you browser automatically clear your cookies when exit out, this could be causing your issue. If you
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
Question
No WiFi
We have no WiFi since yesterday. What is going on? We pay to have WiFi every day. We need a credit for this inconvenience, till today we have none .
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Customer Service
Hello @user_sli8x8 If you are having issues with sending emails you will want to report the issue at https://spa.xfinity.com/help under the postmaster option. This will open a ticket with our Customer Security Assurance team that will look into what
Emails won't send
Having a recurring issue with emails not being able to send and getting error message: (451 - 451 4.2.0 QRHZwSTp6HvE9QRHZwkeGJ policy violation, try again later (DFTD) ). I am using a supported browser. The total number of recipients is less than 100. I'm only trying to send 3 separate emails to aro
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user_igl054 We don't typically proactively call customers unless there is an issue with the account. How many calls are you getting? We'd be happy to look into the account to see if anything is noted on why they are reaching out.
XfinityMatthew
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receiving hang up calls from xfinity
Xfinity caller ID shows up, and then before you can say hello they hang up. Do you think the number is auto dialed and the agent then looks to see that it belongs to a past customer? I am that customer. I cancelled Xfinity as I could not get anyone on the phone to discuss the $90 fee for going-over
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