Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (485.9K)
Payment arrangement
I made a payment Arrangement for my past due of $50.00 which i paid before the date. Which should have cancelled out that arrangement, They took $132.00 out of my bank account yesterday all the money I had. I also want to mention I do Not have Auto Pay. My bill beyond all this isn't even due yet. Of
Question
•
Your Home Network
user_newXfin Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full nam
Unable to call internationally from the US
We have been attempting to call internationally from the US on all of our Xfinity Mobile iPhones- but the calls never connect or even get a dial tone. Regular US calls are fine. Last week when we realized the issue we called support and spent 2 hours walking through every imaginable setting and coun
Question
Coverage issues. What about using the XB8? I have the TP-Link Deco XE75 AXE5400. Would I be able to use that mesh with the XB8 off fiber?
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st
Question
Tv App quit working
my Xfinity TV app quit working and shows code TVAPP-00200
Question
•
Xfinity Stream App
Hello @user_ed9ef5 and thank you for allowing me to assist you with addressing your billing concerns today! We were able to address your concerns with your billing and payments and put your account in order for you. Please know, our team is her
Unauthorized Charges
My card on file was charged without my permission. I got a notification from my bank of the charge and noticed that there was a voicemail from a comcast agent one minute earlier asking for a payment. Mind you I have 3 more days to make my payment and I am not currently on Autopay, this was confirmed
Question
user_glasdl Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
Apple TV
On one of my X1 boxes I need to login to Apple TV every time I watch something, even if I just logged in. The other box is fine to continue watching shows day after day without logging in. Do I need a new box or is this normal?
Question
Service suspended
I have called you guys yesterday and was told my services won’t be suspended & I can my balance on June 29th well guess what ? Services suspended. That is not fair to me as you guys are telling me one thing but doing another.. please fix this
Question
•
Customer Service
Internet keeps dropping and reconnecting, as well as lagging.
I use a desktop computer at my home and its connected to the nearby router by ethernet, ever since I got this modem the internet will cut out at random times in the day for anywhere from 1-5 minutes or spike in lag several times a minute. The equipment I'm using is what was provided by Xfinity, and
Question
•
Your Home Network
user_gdooxi Hi there! Thanks for your post and our team is here happy to work over our Forums to help. Please send us a DM with your name and address so we can start working together on this so you are able to correct the billing credit. Please send
billing credit for direct banking withdrawal not working after 5 months
billing credit for direct banking withdrawal not working after 5 months
Question
billing credit for direct banking withdrawal not working after 5 months
billing credit for direct banking withdrawal not working after 5 months
Question
•
Billing
When you make a package change a few things will occur. First, you'll receive a copy of your order summary at the email address listed on your account. If you did not get this you can also find it at http://xfinity.com/myaccount. Next, you will have
July bill is incorrect
I signed another promotion and my July bill should have changed to a lower price and it still hasn’t changed. That price is not correct please fix it ASAP
Question
Sorry, our team here on Forums cannot review or listen to calls due to not having access to that. But we can escalate the interaction to a team that can. My apologies for not wording that better. Please send us a direct message with your full name an
10:33 AM call
Please review the call and see how rude your employee is. Is she crazy? Does she think she earn commissions with that tone and attitude? Get better employees!
Question
July bill is incorrect
I signed another promotion and my July bill should have changed to a lower price and it still hasn’t changed. That price is not correct please fix it ASAP
Question
•
Billing
Your statement is contradictory, they can’t review the call but if I private message (DM) they can “review” it? Yes I’ll DM you guys so no other negative interactions will be associated with Xfinity/Comcast on a public form. I’d rather see the resu
10:33 AM call
Please review the call and see how rude your employee is. Is she crazy? Does she think she earn commissions with that tone and attitude? Get better employees!
Question
@JimmyGeee Hello! Thank you for reaching out, I would like to look into this for you. Do you already have an existing Disney+ Subscription, have you tried activating through the activation email that would have been sent to you?
Can't Access Disney Plus Bundle [Edited]
Can't access our Disney plus bundle included in our XFINITY account [Title Edited: "Personal Information"]
Question
Upstream speed is not 1Gb on XB10
I've just received a new XB10 gateway and installed it, and my plan seems not to be a symmetric 1/1 Gb, i guess i need my new gateway to be provisioned properly. I'm only getting ~300Mb upstream.
Question
•
Your Home Network
It will not allow me to.
Unauthorized Charges
My card on file was charged without my permission. I got a notification from my bank of the charge and noticed that there was a voicemail from a comcast agent one minute earlier asking for a payment. Mind you I have 3 more days to make my payment and I am not currently on Autopay, this was confirmed
Question
First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t
Internet
I have been having issues with my internet, goes in and out constantly. Have called, have chatted with 3 different people and the chats drop and the calls hang up. I'm over paying $144 a month for terrible service and customer service.
Question
cgl102770, Thanks for explaining what happened. That actually helps a lot. I can see how easy it would be to miss that, especially when things seemed to still be working. When it comes to landline service, it’s usually tied specifically to the
XfinityGabriel
commented
1 minute ago
to the conversation:
0
0
I disconnected some of the wires going to and from my router when cleaning
I was making sure each time I disconnected one that the internet still worked, not thinking it may disrupt the landline. Now, the landline is not working. Not sure if linking to images is allowed, but this is the setup. I dont think anyone who sees these pics will be able to tell me how to fix it, b
Question