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@user_n1qgg3 I have a source who works at xfinity that says they are doing this on purpose to extract more money from advertisers. This is worth billions of dollars.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Haven't received full refund
I was a returning customer and had ordered xfinity for my new place. Turns out the place did not have the wiring for xfinity, and you guys left me without internet for a while. The technicians weren't able to install after waiting for days and in the end I never had internet service for xfinity. I w
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Customer Service
Bill for streaming
i have several questions about my bill this month. What is this charge? "Regular monthly charges have increased by $33.99 as a result of service change(s) made to StreamStore and Equipment & services." We do not stream anything Also I'm being charged for an Unreturned TV Box. We use all our equipmen
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Customer Service
Awesome! Glad to hear the online ordering worked @Paipi. You may be seeing prorated charges and more as changes are being made in the middle of the billing cycle. You will need to wait for the next service bill which will generated prorated charges/c
Cancel a $20 monthly charge for NOW TV
Hi, I reviewed my latest bill and noticed a $20 monthly charge for NOW TV. I'm a new graduate student at the University of Washington (UW), and I just moved to Seattle this September. When I signed up for Xfinity Internet, the staff member told me that I was eligible for a student discount, which wo
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Hi @user_s4vxsv thank you for taking the time to reah out! I'm sure your doggie enjoys the TV! You can adjust the screensaver time. The screen saver can't be disabled, but it won't appear while the Pandora app is open and streaming music. &nb
Timing with new equipment
I updated my equipment recently. I like to leave the TV on for my dog, but now it stops showing the programs after a certain length of time. Also, if I pause a show on my DVR, it only waits for a limited time and then exits. Can I adjust either of those changes? Thanks! ~Eileen
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@XfinityAsia Thanks for your response. Why is it that men's basketball is showing on the app and now women? I hope this isn't a case of resource investment in men's basketball for customers and not women's.
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
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Xfinity Mobile Bill Wrongfully Sent to Collections
I have received a message from TrueAccord debt collection agency about an unpaid Xfinity Mobile bill from January 2026. Back in October 2025 when I originally signed up for home internet, the in-store sales associate wrongfully signed me up for additional Xfinity Mobile service that I did not reques
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Billing
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
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Xfinity Stream Website
Moved here.
Made 2 payments in one day
I accidentally made two payments same day. I need to cancel the 100 dollar one please
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I also cannot change the password for one of my Comcast.net email accounts. I was notified the email address appeared on the dark web and was informed I need to change the password on the email and all accounts that utilize this email address. When I
i changed my the password on my account and now i can't get emails
I had to change my password in order to view my xfinity bill. Now my email is asking for the IMAP account password. It will not take the password just created. I have logged into my account online so I know the password is correct. What can I do now?
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I just received the updated order confirmation, but I'm a little confused about why my monthly bill for next month is now showing $35 instead of $45. I thought my internet plan was supposed to be $45 per month. Could you please explain why the price
Cancel a $20 monthly charge for NOW TV
Hi, I reviewed my latest bill and noticed a $20 monthly charge for NOW TV. I'm a new graduate student at the University of Washington (UW), and I just moved to Seattle this September. When I signed up for Xfinity Internet, the staff member told me that I was eligible for a student discount, which wo
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Yes, and thanks for your answer. One last question- replacing all of the current units won't make the saved recordings disappear, will it?
New XiOne-SC(B) boxes vs old X1 boxes
I currently have: Primary TV Box PXO13ANM 2nd " " x1 XG1v4-A 3rd " " x1 XiD-C Received 3 new boxes XiOne-SC(B) I want to continue connecting the boxes with coax, not internet. Do the new boxes provide that much "enhanced performance, faster load times" vs my old equipment? If it is a significant imp
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I’d like to cancel a phone order
The phone was ordered but the delivery won’t be until next month. I found an alternative solution. I don’t need it anymore. I’d like to cancel it.
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Customer Service
Message about unused equipment
I keep getting text messages about returning unused equipment and I dont have any unused equipment.
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Customer Service
Good evening user_is7ysj. I can certainly understand wanting to ensure this equipment has been fully removed from your account. I will be more than happy to look into this, and to assist further. Since I will need to review the account, I will need s
Returned equipment
"I am reaching out to get an unreturned equipment issue resolved. On Monday night, I physically returned my Cable Modem (Serial: 1C937CCB577D) and Streaming TV Box (Serial: XI11SC5223703D6CBICO) to the Xfinity retail store. The employee who assisted me was named Chase. He took the equipment but stat
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user_0dkamp Thank you for confirming. Are you using an Android device or an iPhone for RCS messaging?
formal complaint
I was unable to respond to group chat texts since 10/22/26. I spent hours on the phone on 2-3 different days with level 1 and level 2 reps (level 2 didn't speak directly to me, but level 1 tech kept going back & forth to them - very time consuming and annoying). Finally, the Xfinity tech said it's n
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drtrider I am unable to provide a specific time for when specific rewards drop. My best suggestion is to be proactively looking for when it opens. My colleagues also struggle beating the crowd!
Xfinity reward program
What time do the xfinity rewards are put on reward site I try early in the morning and three hours later one of the rewards are gone such as one example is home depot. It's like this every time . Need exact time would be helpful.
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Hello bha19, thank you for taking the time to reach out here in our Xfinity Community forum. We're happy you're here, and happy to help. We can take a look, but to do so will require some account information best kept private. Please send us a
cancelled now mobile a while ago but just got billed for 1 month
I used to have now mobile but it has been months since I cancelled and ported my number, but today checking my bank statement I see a charge for now mobile still occuring. I tried to chat with xfinity and they told me there is no account associated with my address for now mobile, but when I go to no
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Returned equipment
"I am reaching out to get an unreturned equipment issue resolved. On Monday night, I physically returned my Cable Modem (Serial: 1C937CCB577D) and Streaming TV Box (Serial: XI11SC5223703D6CBICO) to the Xfinity retail store. The employee who assisted me was named Chase. He took the equipment but stat
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Customer Service
And if you want to access your recorded items, you can't get to a list of them. The new app is terrible.
user_j34ylp
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App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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