Xfinity Community Forum

I have checked all the cables. Still have freezing and skipping issues with WTTW, Channel 915. Can someone please solve this problem? It's been going on for months!

JPhockey

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1 minute ago

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Frequent short sound drops and picture freezes in cable TV

lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.

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Service support

My internet has been down 3 days. Day 1 spent 2.5 hours on chat/live chat. The first live chat person asked me to be patient then after 30 minutes he disconnected with no warning. The Matheen worked with me and said he had scheduled a service call for me for yesterday but could not give me a time bl

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Your Home Network

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Help activate box

Trying to install new box and having trouble

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X1

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Xfinity Pro Extender

Can we purchase the Xfinity Pro extender instead of having to pay the $15/month ?

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Customer Service

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@BruceW I am confused now about whether the migration is mandatory or not. I read conflicting statements. I can't find the 'official word' on this from Comcast. Can you? Thanks!

TerriB

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9 minutes ago

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

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Internet Service Line Installation - Ongoing Issue - Please Help

Hello Comcast Xfinity team, I am writing to formally lodge a complaint regarding the recurring failure to properly install and bury the internet service line at my property. Despite five separate repair attempts, this issue remains unresolved. On each previous occasion, technicians have replaced sev

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Your Home Network

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Xfinity, WHEN will I get the CREDIT Xfinity PROMISED me? It’s been MONTHS!!

user_ibuzgm

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17 minutes ago

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Iwatch $300 Credit Promised. Still waiting.

Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.

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This is such bull that we cannot receive a local station through cable. When will this be rectified?

user_aeb4p0

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18 minutes ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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Folder migration

My folders from xfinity (comcast) email have not migrated to Yahoo. I need those files so how do I get them to migrate?

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Getting Started

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@user_2dsc87, there is no direct email we can provide. What we can do is forward this to our collections team for review. I am not sure if what your asking is possible, but we can certainly have them take a look. Please send a direct message to us by

XfinityFrank

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26 minutes ago

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Debt recall

I am trying to pay an unpaid balance from a divorce several years ago that I did not know about. I called customer service and disputed that I was unsure who to pay as the balance shows as a current balance on my Xfinity account page, however, it also shows as a balance with a debt collection agency

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I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally,

user_fv8tpd

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28 minutes ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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user_kbb7a7, thank you for reaching out to Xfinity Support. Let us know if you still need assistance, or if BruceW solved this for you.

XfinityAngie

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37 minutes ago

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Trying to Change Password [Edited]

Trying to change password just so I can get in there. Don’t know what password was. I’ve had this account forever. [Edited Subject to remove personal information - email address]

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@user_271dd3 Sounds like a plan. We'll be on the lookout for your message whenever you're ready. Until then, is there anything else I can help you with? How's your internet service working out for you at this time?

XfinityRaul

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38 minutes ago

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IMAP email issues

I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha

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Thank you for the response. As stated earlier, the agent I spoke to through billing/collections directed me to a store to complete the recall. However, when I arrived yesterday morning, they informed me that they were unable to do so in store and tha

user_2dsc87

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40 minutes ago

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Debt recall

I am trying to pay an unpaid balance from a divorce several years ago that I did not know about. I called customer service and disputed that I was unsure who to pay as the balance shows as a current balance on my Xfinity account page, however, it also shows as a balance with a debt collection agency

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@user_fil3dg See this support article for help paying your bill; https://www.xfinity.com/support/articles/how-to-pay-xfinity-mobile-bill

DreamSayerZ

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44 minutes ago

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I just want to pay the $10 for May

where do ipay? I just want to pay, is that a crime?

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@user_alis3 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you i

XfinityDena

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46 minutes ago

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Cable utility box cover is broken and needs to be replaced

Cable utility cover for our HOA community is broken. The last workers extended cables outside the box and the cover no longer fits. All cables have been exposed to the weather and animals for months. I contacted you months ago and you opened and closed a ticket without doing anything. Please help.

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Multiple Accounts and can't link them.

I recently moved and used the move service which was working fine. I had it on my xfinity account and the wifi was up and running. Then they sent me an email that i had a service tech scheduled so I called and wanted to cancel that, in the process I also wanted to make sure that the service at the o

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Sign-In and Account Management

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@user_94njpo Can you meet me back in the direct message, so we can troubleshoot further with you.

XfinityKei

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53 minutes ago

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Bait and switch plan change and insufferable customer service

Hello. I've been a customer since 2004 and have never experienced such poor customer care as I have over the past week. I previously had a FAST plan at 55 dollars a month, which had about a year left on the agreement. Was offered a new plan that would cost 85 dollars per month, but also include a ph

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user_a6m9zr Hi there! Have you checked out Xfinity app for the latest updates? We always post the most current details their for our customers to follow.

XfinityJorge

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55 minutes ago

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Service interruptions

You have been working on our service for about a week. Will we be credited the days we have been without Internet?

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Cable utility box cover is broken and needs to be replaced

Cable utility cover for our HOA community is broken. The last workers extended cables outside the box and the cover no longer fits. All cables have been exposed to the weather and animals for months. I contacted you months ago and you opened and closed a ticket without doing anything. Please help.

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Customer Service

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