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I can't make a payment on my Xfinity Now Mobile. I just get an error no matter what I use. I want to port out now unless its fix. Please help!

user_w8uaja

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11 minutes ago

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Xfinity NOW TERRIBLE customer service - Continued billing issue unresolved

Good Morning, My name is [Edited: "Personal Information"]. I have an Xfinity NOW account [Edited: "Personal Information"], that is inactive. I can't cancel it on the app, or on the website, or on the chat, or even on the phone. Each person I chat with or call points their virtual fingers at each oth

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XB8 Bridge mode support

Hi, due to many security reasons I have at home, and the fact that the XB8 is a bit limited, I am told I can put my XB8 into bridge mode. My question is, if I do change to bridge mode do I have to change from the xfi package to paying for the modem and unlimited data? Those are all I need. Please ad

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Your Home Network

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Yeah, I have the same thing. Xfinity makes things so hard. Rather than make us happy, we are always at their mercy. Soon ATT will have fiber on my block, much faster and easier to deal with than cable.

user_ca27d5

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3 hours ago

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Xb10 availability

I talked to Xfinity online and they told me that the Xfinity store would either have the xbo10 modem or would be able to order it for me. When I get to the Xfinity store, they tell me I can’t get xb10 because my neighborhood needs to be upgraded to the same upload/download speeds. Is this true? I’ve

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Internet voice equipment is inactive and being charged on my bill d being

I noticed that the internet voice service that i never had is always been charged $15 on my monthly bill .

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Billing

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I just had the same issue. No code would work! The workaround I found was to use the ARC HDMI port. Connect your soundbar to the ARC connection on your TV and on the soundbar and connect your Xfinity box to another HDMI port. That allows your Xfinity

loshdz

 commented 

3 hours ago

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No Remote Code For Hisense Soundbar

I find it very hard to believe xfinity hasn’t updated their remote codes to program to a Hisense soundbar. It is very frustrating needing to use 2 remotes. When are you going to update your codes?

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I am having the same problem with a landline unable to receive 2FA calls. I had thought the caller's system was failing until I saw all the messages in xfinity voicemail, containing the last part of the 2FA calls (but first section was cut off so on

user_mgvy2e

 commented 

3 hours ago

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Verification phone calls from businesses with a number code going directly to voicemail.

With more and more internet logins needing 2-factor with a code, there are times when the phone call goes directly to voicemail without any rings or chances to answer the call. Are there any settings that can be done to remedy this? No audible rings then I get the notification that a new voicemail i

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Tech came out, a shame I need to post here to get that far, but FINALLY confirmed it was an infrastructure load issue (confirmed with several tests and a knowledge base of known node overload and timing of disconnects). I've had a tech out before. Th

EcThirtyOne

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3 hours ago

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Internet is nigh unusable during peak hours

Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th

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email login

I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.

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Email

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Thanks for taking the time to reach out through our community forums, user_e6sel7! Our team would be more than happy to help with your order. Please send us a direct message with your full name, name on the account (if different), and service address

XfinitySean

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3 hours ago

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Need to cancel the new internet order I just made

Requesting help from Xfinity Support for canceling the new internet service order I just made today Thanks

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Need to cancel the new internet order I just made

Requesting help from Xfinity Support for canceling the new internet service order I just made today Thanks

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Customer Service

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unclebobj, I guess it is safe to say that, that is an amazing Christmas gift! Great news to hear on our end!   

XfinityQue

 replied 

4 hours ago

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is there a problem with email

for the last few days i am not receiving emails which is very unusual

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FNAF 2

I purchased FNAF 2 and it will o lyrics play in spanish

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Xfinity Stream Website

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user_5785d6 Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We valu

XfinityVictor

 replied 

5 hours ago

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Paramount Plus Error Message 3205

Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]

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Official Solution

user_cpzkye Thank you again for the chance to help make sure we were taken care of. I am glad we were able to help get that corrected for you correctly with the equipment update using an order approval. If you need anything else at all, please feel f

XfinityAmandaB

 commented 

5 hours ago

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Getting charged for an UNUSED equipment that was already turned in

I recently switched to a promotional plan, $50/month for 300mbps until July 2026 that includes an Xfinity Flex and Streaming box. I returned my old Xfinity Flex shortly after I switched to this new plan (screenshot below) but I am still getting text messages, still showing on my monthly statements a

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Would love to have a REAL solution to this situation, too. I get the same error on 1883 and Mayor of Kingstown. We have done all the troubleshooting suggested here!

user_5785d6

 commented 

5 hours ago

 to the conversation: 

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1

U
Paramount Plus Error Message 3205

Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]

Question

user_86587f, we understand. Can you tell me which device are you using? 

XfinityQue

 replied 

5 hours ago

 to the conversation: 

0

U
Recover forgotten TV purchase pin

Several attempts to enter purchase pin. Can not rent movies

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U

Comcast keeps disavowing responsibility for this, but the truth is that if they paid the station proper money then the station(s) obviously could and would continue to carry Create despite any funding cuts. Let's be real.  Comcast can afford it

user_yykdzv

 commented 

5 hours ago

 to the conversation: 

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Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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@user_3c47a8 We can help you further through DM, and I see that we are currently helping you there. We will assist you by DM moving forward.

XfinityShawn

 commented 

5 hours ago

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cancellation confirmation

I have cancelled the internet service under my name and account by Dec. 19th. It still shows an internet plan and future bill under my account. And I did not receive any confirmation of the cancellation. Can you confirm that the internet service under my account has been successfully cancelled and s

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outrageous bill

can a person with KNOWLEDGE please explain why my BASIC cable service with 30 mps internet can go from $160 and JUMP to $360 in one month with no notice ... no premium channels, no special sports channels ... just pure plain lowest tier basic cable .... when I call, Customer Service tells me I have

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Your Home Network

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user_pym0o6 Great question! Unfortunately, we don't have a way to cross reference those codes.   

XfinityMartyR

 replied 

5 hours ago

 to the conversation: 

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remote codes for Emotiva MR1L

The present remote codes don't work. Where can I get the correct remote code for the Emotiva MR1L? Or can the correct code be added?

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