Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (435.8K)
Svc this morning
Can you see if there was any service issues at my residence this morning? Maybe around 10:45? 11:45 a.m.
Question
•
Sign-In and Account Management
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
need help to transfer Xfinity Gateway from our old account/service to our new account/service at the same location
We're NOT moving. We simply want to transfer our Xfinity Gateway from our old account/service to a new one. Please help with that. I don't find help articles on this topic
Question
I see, thank you! Have we tried turning cell networks on/off in the settings menus, restarting the device, or seeing Wi-Fi calling works? These are fairly common troubleshooting steps.
Losing patience and trust
Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be
Question
need help to transfer Xfinity Gateway from our old account/service to our new account/service at the same location
We're NOT moving. We simply want to transfer our Xfinity Gateway from our old account/service to a new one. Please help with that. I don't find help articles on this topic
Question
•
Customer Service
Hello user_ok0dt4 this appears to be a browser specific error for Microsoft Edge. What does the weblink below this message tell you when navigating to that site?
Access Denied
Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.
Question
It goes straight to "Voicemail" message. Both ways.
Losing patience and trust
Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
help for Paramount + with hanging issues
I used to be able to watch Paramount + on my TV with the small 4x6 size cable box. As of 3 weeks ago I can only watch a couple of minutes with out it hanging and saying There was an error please try again later. There are NO error codes. I have rebooted it, removed power cable for 30 minutes. All ot
Question
Hello user_lgmshu thank you so much for taking the time to reach out here on our Xfinity Forums! Not being able to call your loved one can be both frustrating and frightening, so your feelings are fully understandable. When she's calling out, or you
Losing patience and trust
Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be
Question
Hi there, @user_jessa! Thanks for reaching out to us here on the Community Forum and sorry to hear about the ongoing connection trouble. With scheduled downtime, we strive to do upgrades and maintenance during non-peak hours, however there are some i
Ongoing Service Interruptions Due to Neighborhood Construction
I am writing to formally complain about the ongoing construction work being performed in my neighborhood over the past 10 days. During this time, my Xfinity service has been repeatedly interrupted, resulting in multiple lost workdays. I work from home and rely on a stable internet connection to perf
Question
I do understand where you are coming from, @user_sh99a2! We will certainly document the feedback regarding the information available with the not changing to the Yahoo Mail server, and having access to the comcast.net email. Please let us know if you
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
Question
Moving fee and cancellation
Hi, I’m moving to a new service address on February 27, 2026, and I’m considering cancelling my service due to the potential moving/installation fee (I don’t yet know whether Xfinity service has previously been set up at the new address.) I’m not sure whether there is any support available to waive
Question
•
Customer Service
Hey @user_45823c , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for
Amount in bill sent does not match what was in the contract I (electronically) signed.
The contract says $40. I was charged $57.
Question
Access Denied
Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.
Question
•
Customer Service
XG1v4 Request
Wondering if someone can help me get a XG1v4 4k box. I have been to 4 Xfinity stores and have when I contact support I keep getting every single box other than the XG1v4. I’ve been trying for over a week to sort this out and keep getting the runaround. Thank you
Question
•
Customer Service
user_fk2rjj, I am sorry to hear you have had difficulty getting things squared away with your mobile account. I know that can be stressful. Don't worry, you have reached the right place. Please send us a direct chat message with your full name
How do i get help for xfinity mobile fixing billing issues? I am told nothing can be done
I need some help. I recently got swindled by xfinity support system to get a mobile line with xfinity. I was told my bill will be $30 for one line and the other line will be free. While i was getting the mobile services, i moved to a new address. Then i had to move back within a month. this caused s
Question
You're very welcome, @user_r4rfzq! I am very sorry for the frustrations this has caused, it is never our intent to add additional frustrations. We can certainly document the feedback on our end, as we are always looking for ways to improve the custom
I am seeking assistance from an Official Employee to resolve a backend synchronization issue with my Primary Xfinity ID
I have two email accounts (addresses). The secondary email account works fine. After changing my password on my Primary account, I can no longer login to Comcast webmail using the primary email account. I am stuck in a login loop. I received the Edgesuite/Akamai "Access Denied" error Reference #18.4
Question
Losing patience and trust
Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
5 minutes ago
to the conversation:
0
0
Moving fee and cancellation
Hi, I’m moving to a new service address on February 27, 2026, and I’m considering cancelling my service due to the potential moving/installation fee (I don’t yet know whether Xfinity service has previously been set up at the new address.) I’m not sure whether there is any support available to waive
Question