Xfinity Community Forum

U

It’s time to make a decision. I will not continue to pay these bills for content not received.

user_4532ec

commented

23 seconds ago

to the conversation:

0

U

Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

U

All services are down

Internet and TV are down. When I log in it says that there are issues detected keeping my devices offline, "let's fix it" and then I click that and it scans my system and then goes to a blank screen that does nothing. The Xfinity assistant is infuriating and has no solutions other than tighten your

Question

•

Customer Service

5

0

U

Retrieving emails

Hi emails were deleted from inbox and then the trash folder was emptied. Can I get those back?

Question

•

Email

4

0

@user_jx9i62 You've come to the right place for help. I'm sorry to hear you're having an issue with upgrading your device. We try to keep as much information public as possible to help others with the same situation. I have some questions to ask to h

XfinityKei

replied

52 minutes ago

to the conversation:

0

U

“Over the total number of lines" error message?

I have been trying for months to upgrade my phones which I brought to Xfinity from Verizon paid in full. Initial representative told me it would be best to port numbers prior to upgrade but since then I have been hit with the same error message repeatedly. I have no lines on a payment plan yet it wi

Question

@user_dk86uf You've come to the right place for help. I have some questions to ask to better understand what's going on so we can provide you with a resolution. When did this start? Can you tell us more about what's going on and what you're seeing?

XfinityKei

commented

1 hour ago

to the conversation:

0

U

Hello

My cable is not working

Question

@user_zbv9su I’m sorry to hear you're having an issue with your ESPN content. Can you tell us exactly what happens when access content? Is there any error messages or codes displayed?

XfinityKei

replied

1 hour ago

to the conversation:

0

espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

Question

Hello @user_wiepsc, thank you for your comment. Sorry to hear that you are still encountering issues with your Disney+ bundle. If you could send our team a direct message with your full name, the name listed on the account (if different), and the ser

XfinityMarshante

replied

1 hour ago

to the conversation:

0

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

Hello Thuthi927. I'm sorry for the trouble and frustration this is causing to activate the subscription. I know we have been successful in some cases with working with our repair teams, and we were able to get people activated. I would love to help a

XfinityPaula

replied

2 hours ago

to the conversation:

0

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

Good morning! Great question @user_bab1d0 Normally no you will not be charged autopay if the balance is showing to be $0. If you did not pay the full balance you may still be charged. There are times if you pay within the day before your autopay is t

XfinityDena

commented

2 hours ago

to the conversation:

0

U

will autopay deduct on billing date when i already paid by accident?

I accidentally paid my bill before due date and am on autopay. Will Comcast withdraw that amount on my autopay date although my bill has already been paid?

Question

@user_mtm Thanks for reaching back out to us, you can always reach out to our awesome xfinity mobile expert via https://www.xfinity.com/support/mobile or 1-888-936-4968. If you're still having issues making sure your mobile

XfinityOrlandoM

replied

2 hours ago

to the conversation:

0

U

stop mobile line [Edited]

Hello Team, I placed request to stop my xifinity services internet and mobile line on the 5th April 2026. However internet is stopped and equipment returned. I still see my mobile line is active and I don't want to pay anything beyond 7th April 2026 which is my disconnection date request.. I tried r

Question

@user_4gk621 You've come to the right place for help. I have a link with the steps on how to unlock your device. https://www.xfinity.com/support/articles/eligible-to-unlock-phone Most of the time, your phone unlocks automatically within 48 hours of

XfinityKei

commented

2 hours ago

to the conversation:

0

U

NETWORK UNLOCK CODE

i am having an issue where xfinity mobile agents saying the phone is already unlocked but it is asking me for the CODE please provide me with my network unlock code as I have ported out my number and cannot use the service yet!!!!

Question

T

Having issues getting new speed after upgrading plan

Hi, I’m an Xfinity NOW Internet customer. My plan was upgraded from 100 Mbps to 200 Mbps, but my modem is still provisioned for the old speed. The Xfinity Assistant only restarts my modem and cannot escalate. Can you please refresh my modem provisioning and confirm that my account is correctly set t

Question

•

Your Home Network

9

0

I log into xfinity, but cant get to my email.

mann0123

replied

4 hours ago

to the conversation:

0

U

my email

can not get to my email

Question

T

@user_il2qjc I am having the same exact issue. I’m beyond frustrated

Thuthi927

replied

4 hours ago

to the conversation:

0

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

U

No, thank you for your responses.

user_9nhf7q

replied

6 hours ago

to the conversation:

0

U

Bundle Discount Removal Due to Service Availability – Account Review Request

Hello, I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel

Question

U

I have the same issues since the first I have spent at least three or more hours a week on the phone with Xfinity. No employee would listen to me and just had me follow the same steps over and over again for them to just give up and tell me to talk t

user_wiepsc

commented

6 hours ago

to the conversation:

0

1

U

Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

U

@XfinityThomasD Hi Thomas, Thanks for contacting. I'm currently in different time zone. Completely opposite to united state. Let me try come online today (mean your tomorrow morning). Let try to close, because I don't want to pay anything extra amo

user_mtm

replied

6 hours ago

to the conversation:

0

U

stop mobile line [Edited]

Hello Team, I placed request to stop my xifinity services internet and mobile line on the 5th April 2026. However internet is stopped and equipment returned. I still see my mobile line is active and I don't want to pay anything beyond 7th April 2026 which is my disconnection date request.. I tried r

Question

Good evening @user_abmafk, and thank you for reaching out on our Community Forums—we’re happy to help. I’m not seeing a Direct Message come through on our end just yet. When you have a moment, could you please try sending us another

XfinityAlyssaA

replied

7 hours ago

to the conversation:

0

U

More than 9 hours with customer service- still not resolved

I have been trying since February to get a former land line ported to the new Xfinity mobile phone you sent me. I the past 10 days I have spent almost 9 1/2 hours- NOT A TYPO - trying to get the cellphone operational with the landline number. Every time I call it is 60-90 minutes, that person has to

Question

U

Need a technician asap

The wire from my modem is damaged and I can seem to fix it myself. I really need a technician to come out and repair it as soon as possible. Please heeeeelp

Question

•

Getting Started

7

0

Many kits only come with one coax cable by default. That said, you should be able to pick up a free coax cable and splitter from your local Xfinity Store at no charge!

XfinitySean

replied

7 hours ago

to the conversation:

0

Where to plug in round cable

The modem and cable box came with only one round cable. Both devices have a cable port. Which one gets the round cablec plugged in?

Question