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Great, @user_qurxtp I appreciate the update. I'll reach back out tomorrow to make sure we got you taken care of.-Richard
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My phone number was paused by Xfinity and I can't resume it, I've already talked by phone and chat, no one solves it, absurd. A neglect and disrespect. [Edited: "Personal Information"]
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@XfinityRichardThey called me on Friday and I couldn't answer, I'll try to contact them tomorrow.
NOW
My phone number was paused by Xfinity and I can't resume it, I've already talked by phone and chat, no one solves it, absurd. A neglect and disrespect. [Edited: "Personal Information"]
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Terrible customer service
Cancelled service 12/29/25 and still 1/5/26 their trying to take a payment of $176.00 out of our account. Put a stop service with our bank . I tried to talk to customer service today to find out why and was transferred 5 times and last one Mary hung up on me. Informed me I can't help you then hung u
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Xfinity Compliments
Hey everyone! This was a known issue when it came to the XB7 and XB8s. At this time, it appears that the fix was recently pushed out. I was also missing the bridge mode button on my XB8, but when I log into the modem's Admin page, I see it has return
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Hello, @user_ynw48t are you still having issues connecting your X1 TV box? Tell me what you've done so far to get the box set up or is it still on the welcome screen?
Welcome, Connecting to your entertainment experience
Screen displays "Welcome, Connecting to your entertainment experience" for a long time.
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Closing topic due to age.
NAT Type and UPNP
so, I have an Xbox. I have a xb8 router and our internet is great. however, my NAT type keeps fluctuating between open and moderate making gaming laggy and disconnecting me from online games constantly. I reset the Xbox. I reset the router. I have run internet tests. Nothing is working. My internet
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Hi there, @user_qurxtp Oh no, I'm sorry for the inconvenience and frustration your phone number being paused is causing you. Have you already received assistance? If not please don't hesitate to reach back out.-Richard
NOW
My phone number was paused by Xfinity and I can't resume it, I've already talked by phone and chat, no one solves it, absurd. A neglect and disrespect. [Edited: "Personal Information"]
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user_nd5juw Happy to take a look and see what offers your account may qualify for. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon
Billing
My current billing increased due to promotional rate expiry.can I get another promotional rate.
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Customer Service
I have been trying to fix my constantly dropping wifi with customer service who tells me nothing is wrong and then proceeded to ignore my messages and then switched people which do did nothing but insist I purchase additional services. I am so frustrated when they just tell me to turn it off and on
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Customer Service
Problem with cable box
At first the remote said move closer. Than the box keeps shutting off. We get the welcome screen, connecting then it just shuts off. I tried all trouble shooting. The AI won't allow me to talk to anyone or put in what the problem is directly. I got a text message to schedule for a technician to come
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Customer Service
I just posted about the same issue, uninstalling + reinstalling the app didnt change anything for me
Why does the "Edit" button simply show as a purple line?
Samsung Galaxy S23 Ultra with latest Android Operating system - Accessing the Xfinity App Click "WiFi" tab Click "WiFi details" button There should be an "Edit" button at the bottom f the screen All that shows is a purple line (see image) There are no scroll bars and you cannot "pinch to shrink" How
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WiFi Details
When trying to edit the advanced wifi details for my home network, I go to the app’s Wifi tab > Wifi details, and the popup shows a QR code to connect, the SSID, and the key. The button to Edit WiFi Settings is only barely visible if i scroll up in this popup, and there isn’t a way to actually click
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Xfinity App
Billing
My current billing increased due to promotional rate expiry.can I get another promotional rate.
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Customer Service
Hop 1 is to the router and you have no packet loss there, so we know it's not a network issue. *You can also have packet loss on router if it's not your issue though*Hop 2-3 are generally NAT at local node and routing to ISP's servers which you immed
How do I Report a Faulty Node/Server Causing Excessive Packet Loss?
Apologies in advance if my terminology is off as I'm not a programmer or engineer, but for the past 6 months, I have had bizarre and very noticeable lag that didn't appear in common entry level diagnostic tests. Eventually, after reporting the issue to several game developers, one suggested that I u
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@XfinityPeterH I was not given a choice to upgrade. I had to upgrade or loose access to my email.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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user_8xuqmd Thank you very much for reaching out. Can you try these steps and let me know if you were able to activate Peacock Premium? 1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
Peacock Subscription
Hi I’m trying to activate peacock premium that was offered for 2 year when with my existing plan can you help me with this?
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Peacock Subscription
Hi I’m trying to activate peacock premium that was offered for 2 year when with my existing plan can you help me with this?
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Customer Service
https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi
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Connected devices
I’m trying to see what devices are connected to my router
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