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Hi there @tjb12. Thank you for reaching out and sharing your interest in our pricing options. To be transparent, new customer pricing is not available for customers with existing accounts. This includes canceling an active account and opening a new o
5 Year Guarantee Price for Gig Speed Internet
My daughter is an existing Xfinity customer. Her internet bill went through the roof recently so I help her and we got her Gig Speed internet for $60/month on the 5-year price guarantee plan. I am a longtime Xfinity customer and am needing to renew my internet before next month. When I checked my ac
Question
Email problems
I was forced to switch to Yahoo mail. I did not choose or wish to use Yahoo mail. I logged on one day and my email has been down for seven days since. Comcast offers no support or contact information for Yahoo. The Yahoo site gives an error message but no contact information. I call Comcast for help
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Getting Started
PS I find the whole "badge" earning thing useless. I am not interested in big name concert tickets and all that "earned" as a "Diamond" member. I had to even inquire what that meant. I'd rather my monthly bill be lower than "offered" stuff I'm not i
Comcast Migration to Yahoo has ruined my email
My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C
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Hey, @user_fq6y7i! Thank you for reaching out with your concerns. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance?
I don’t like
I want change your service because you’re doing too much charge last five years I don’t want keep more
Question
This finally got straightened out after 4 days total. You can take this off reminders. I remain with the annoyance of so many ads and are hard to delete. I'm probably going to have to go to Premium Yahoo. I know my Comcast bill included email - I'm
Comcast Migration to Yahoo has ruined my email
My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C
Question
user_e91q6l, thank you for reaching out to us through Xfinity Forums. I would be happy to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us:1. Click "Sign In" if necessary.2. Click the &l
Previous charge receipt
Hi there! I’m seeing a charge on my account for an in store purchase of $85.95. I think it was back in September or August. Do you think you could email me the receipt for this? Thank you.
Question
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
bad connection
please note that we have been experiencing very poor internet connectivity for the past week. The connection has been so unstable that we have been unable to even send emails reliably.
Question
user_z0bwhh, I completely understand why you’re questioning this balance, especially when your intention was simply to transfer the same service to your brother’s new address and you’ve continued making the billed payments. Having
INCORRECT CHARGES
I am acct manager for my disabled brother. 9/6/26 he moved 5 miles away, wanted to transfer his exact service. Instead new acct. opened my name at his address. That acct then closed and new acct opened in his name, now has a $600 bill. His payments auto debit, whatever was billed was withdrawn from
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2 gb synchronous in Haverhill, ma Gile St.
When will 2GB synchronous internet speed be available in Haverhill mass on Gile St.?
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Customer Service
Equipment
I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment
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Customer Service
Previous charge receipt
Hi there! I’m seeing a charge on my account for an in store purchase of $85.95. I think it was back in September or August. Do you think you could email me the receipt for this? Thank you.
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Billing
The concern is not "E-mail" help related............ Topic moved here to the proper help section.
Bury my cable from my new service 7 months ago
Why can't you guys come out here and bury my cable from my new service 7 months ago I have asked have been told they had scheduled been given confirmation numbers nobody ever comes out I can't mow my grass I need the cable buried my address is [Edited: "Personal Information"]man come bury the cable
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
5 Year Guarantee Price for Gig Speed Internet
My daughter is an existing Xfinity customer. Her internet bill went through the roof recently so I help her and we got her Gig Speed internet for $60/month on the 5-year price guarantee plan. I am a longtime Xfinity customer and am needing to renew my internet before next month. When I checked my ac
Question
Hi there, @user_g1vigf. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble accessing the Voice portal. We can work with you on this and see what can be done to get it resolved. Please send a direct m
Xfinity Voice issues after porting landline number from comcast business to xfinity residential account
I am getting the error 'Sorry, but something went wrong. Please contact us to reactivate your service' when accessing connect.xfinity.com/voice. I recently ported this landline number from a Comcast Business account to a new Xfinity Residential account. The phone line works via *99, but this is a da
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I don’t like
I want change your service because you’re doing too much charge last five years I don’t want keep more
Question
Hello, @user_KAU112. I appreciate you making us aware that you're being charged for a device you've already returned. I would be more than happy to review your account to see what we need to do to correct this. To be able to discuss account specifics
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Equipment
I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment
Question