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Hi there, @user_piha8v! We have you covered! I have a lot of devices that need the 2.4 GHz network only. The steps at this link get them working without issue in my home, https://www.xfinity.com/support/articles/issues-connecting-devices-wifi-network
3d printer needs 2.4 and can’t connect
Has been failing to connect for some time … tried to reset and now can’t connect at all. Why can’t I create a 2.4?
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Hello, wongkwp! Thank you for joining us here. Let's take a closer look at your account details together and we'll get to the bottom of this. If you could please send a direct chat message with your full name and complete service address to &ldq
Peacock Premium
I have been receiving Peacock (with ad) as part of my redemption through Xfinity Rewards as a diamond membership. Today when I access Peacock, it shows that I no longer have an active subscription. I’m also a Gig internet subscriber, am I eligible for the included Peacock Premium subscription?
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Signed up for an updated plan and told wrong price and service would not honor the price that she told
Hello, I spoke with service today to review my internet and phone plans with xfinity and changing plans with current promotions. After reviewing the options and pricing for both phone and internet multiple times with Service Rep we decided with moving forward with the update. We updated the internet
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Plan
@XfinityJohnG Thank you so much for your reply. Yes, I am still experiencing the issue. I have tried various web browsers. I have even tried a web browser on an Android device. The issue I am having with the web-based remote still remains. And yes,
Web-Based Xfinity Remote Not Working (Disappointed in Xfinity’s Overall Lack of InnovationI
I am disappointed in Xfinity’s overall lack of innovation. When Xfinity announced that its Xfinity Remote App was going away, it directed us to their web-based remote at remote.xfinity.com. I’ll be honest: I felt some type of way about a company removing an app in the 21st century, and basically jus
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Has this been resolved? I am having the same experience, & I also ran through multiple troubleshooting steps like he said above.
Frequent frustrating packet loss
Hello, I've been experiencing packet loss for several months now. I worked with a tech via mobile chat for some time but ultimately did not resolve the issue. I have checked multiple devices (2 desktops, and 2 mobile devices). It is very noticeable when playing online games where it results in frequ
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Has this been resolved? I’m currently having the same exact issue & ran multiple troubleshooting steps to try & fix this
Frequent frustrating packet loss
Hello, I've been experiencing packet loss for several months now. I worked with a tech via mobile chat for some time but ultimately did not resolve the issue. I have checked multiple devices (2 desktops, and 2 mobile devices). It is very noticeable when playing online games where it results in frequ
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Yes - still having the problem. Disappointed with the Xfinity Stream app.
No picture on Xfinity Stream on Apple TV
I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)
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longmuirj I use the Stream app while at home all the time. While moving around the house doing chores, my mobile device is always playing a show. I do not run into any issues on my end. The Stream app does depend on your home/wifi connection, and if
Xfinity streaming app
Xfinity streaming app won’t open. Purple screen with three dots flashing constantly.
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@XfinitySean The issue is happening on my Samsung Tizen TV (not frame).
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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@user_qjyzu4 Hello! Our team would be more than happy to help! To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so wil
Frequent intermittent connectivity issues - T3 timeouts
My internet drops multiple times throughout the day. There are times when the connectivity issues are so frequent that the internet is unusable. I WFH so this has been incredibly frustrating. This issue started about a month ago. At that time I was using an ARRIS SURFboard SB6141, which I've had for
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Thank you @user_487c21 for visiting our Forums and allowing us the opportunity to assist with adjusting your plan. We appreciate your time and continuing to be a valuable XFINITY customer. Have a wonderful holiday and please don't hesitate to create
Adjust my Plan
Will you please assist me in cancelling my land line which we never use, and my tv plan which refuses to stream on random days? I just want to keep my internet and mobile services which have been great!
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Thanks for meeting us here in our community, @user_c0uwz8. Sorry to hear about the trouble with accessing websites. We're happy to troubleshoot. Have you done any troubleshooting, such as restarting your modem? Otherwise, we can assist from here.
Cannot get to .mil
Same issues as these: https://forums.xfinity.com/conversations/your-home- network/having-issue-accesing-mil-websites/ 6769b108702e6f4793670a41 https://forums.xfinity.com/conversations/your-home- network/military-websites/ 68c2fce1a45b63166e500793 Tried on four devices and connected to cell Hotspot a
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Good evening @user_ctr7lz, and thank you for reaching out on our Forums to let us know you are also experiencing issues with the Stream app. To confirm, are you also experiencing issues with deleted recordings? If so, may I ask what troubleshooting
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Hello user_39i3v3. Thank you for choosing Xfinity and reaching out to us here on the Xfinity Forums. We’re happy to help with your email concerns. To recover lost Xfinity emails, sign in to your account and use the “Recover Deleted Items&
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lost email
I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to 11/20/25 disappeared. I am hoping to retrieve the emails because there
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