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Disconnect service and pay bill of my mother's who passed away
I called in in June to give notice my mother passed away. To shut off service and pay bill in full. I spoke with a male representative conveying my wishes. He asked if I wanted to let service go to the end of the cycle? NO, my mother has passed. Theres no one there. Ok he says. He told me then servi
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Customer Service
Sleep mode
I'm not happy with the sleep mode on my TV. We use it to comfort our cat during the day. Even when I'm home, this is very irritating. I pay too much for cable to have this issue. I'm not happy.
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Getting Started
Hey there, @user_ay9ua4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the technician appointment, it certainly is not what we want for our customers. I would be
Why did you schedule me 4 apps and technician doesn't show to the one for today
I keep getting scheduled out further from them not showing up looking for other service 4 hours of phone conversation im sitting on hold 30 mins now im [Edited: "Inappropriate Language"]
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when will I get reply?
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding. This message has been displayed on my screen for 5 days and I’m without internet.
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Hello @user_db7v7o Thanks for reaching out to us on the forums! We can with your trade-in concern. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is
Trade in devices
I have upgraded my iPhones with 2 trade-ins. and I input all the conditions when doing the trade in online. They both got accepted. Now one is credited, but the other one gets returned to me without any explanation. The phone condition is similar to the one and I gave the true answer to all the ques
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That helped me get back on my TV and Laptop. But I’m back to my original problem. When I try to connect my computer to my WiFi it says I’m unable to connect to this network. What do I need to do to fix that?
Internet issues
I’ve had trouble connecting a computer to my internet. In my efforts, I somehow disconnected my laptop. I went to use a small tv that is a smart tv and no issues with connection but I hadn’t used in awhile, wouldn't connect. While trying to connect I got a message that said WPA3 is not supported. Lo
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Having the same problem!! It's very annoying!!
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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Why did you schedule me 4 apps and technician doesn't show to the one for today
I keep getting scheduled out further from them not showing up looking for other service 4 hours of phone conversation im sitting on hold 30 mins now im [Edited: "Inappropriate Language"]
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Customer Service
Thank you for bringing this to our attention and this is not how we want to make you feel. Were you able to try the Xfinity Assistant for the credit request? https://www.xfinity.com/support/articles/credit-xfinity-assistant Xfinity Assistant credit
Outage all day
Comcast has decided to cause an outage in the area of [Edited: "Personal Information"] claiming is an update there's no Xfinity trucks around in the area nowhere this is something that they're doing on purpose and it's costing the people that's paying for their service more money and they're paying
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@user_mkueui that is a great question. To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "Start new message" (pencil and paper) icon • In the "To:" line type "Xfinity Support" as
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding. This message has been displayed on my screen for 5 days and I’m without internet.
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Hi there, @user_ea78z0. Thanks for reaching out to us here on the Community Forum and sorry to hear there is an issue with your rate. We can review your agreement and see what we can do to help. Please send a direct message to us including your
Xfinity Support - Corporate Executive Customer Care
I originally signed up for the $50 for 5 years 1 gig promo for new customers. I am being charged more than that, but no one can help me get it adjusted. Everyone just wants to remove the streaming saver and think thats okay.
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delete account
Please help I accidentally made this account trying to log in to my actual Xfinity account. Please delete this account and all information associated with it. Thank you.
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Devices
how do I send direct message?
Wi-Fi has been out for 5 days
Once the area is declared safe, our teams will assess the network and begin work to restore your services. We expect to have you back up and running as soon as possible. Stay safe and we appreciate your understanding. This message has been displayed on my screen for 5 days and I’m without internet.
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We are here to assist in any way possible, Doug_1994. We are aware of a Disney+ national issue that affected customers on/around June 18th, however, this has since cleared. We do ask that you message us 1-1 so we can gather data to move this issue fo
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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rick_b1 Hmm, let's take a look at everything here from our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign
Comcast Pole removal
I need to find how to contact comcast to have equipment moved and a pole removed
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yes i am xfinity customer and pge says they cant do anything until comcast moves its lines and they say its all on comcast at this point comcast lines are the only thing on the pole
Comcast Pole removal
I need to find how to contact comcast to have equipment moved and a pole removed
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catchild24 I would be wondering what is going on too. Our team is a little limited when it comes to mobile accounts but we are happy to see about putting in a ticket for further investigation. Please feel free to send us your full name and complete a
customer service at its worse
I recently received notification that I somehow have a remaining balance with you even though I transferred my number to tmobile years ago. I called to find out what was the date of my cancelation. First rep told me dec 2025. I explained to him thats impossible since been with current carrier for ye
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rick_b1 Appreciate the heads-up! Typically, if this was a PGE pole, they would be the ones to remove the line. Are you currently a Xfinity customer?
Comcast Pole removal
I need to find how to contact comcast to have equipment moved and a pole removed
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The worst company on the face of this planet. They cannot get any logical email service. Dump them if you can.
user_o27fmz
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8 minutes ago
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comcast.net
why can i not access my comcast.net email
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