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Landline
Upgraded my modem yesterday now have no landlines why and how do I correct this problem.
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Home Phone Service & Equipment
user_d03y54, Would you be able to return one to the Xfinity store, or do I need to send you a shipping label?
help with Streaming TV box
I received a new Streaming TV box, does this replace the box currently hooked to my tv or is it in addition to it?
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@user_ltgvxx Thanks for returning to update your topic ! Glad you got things squared away ! Now closing your marked solved thread.
Upload speeds far below expected
I subscribe to Xfinity's 2 Gbps internet service in Baltimore, Maryland. My network equipment supports multi-gigabit throughput, including a DOCSIS 3.1 modem with a 2.5 GbE connection, a Unifi UDM7 router, and a wired 2.5 GbE client connection. Despite this, my measured download speeds consistently
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Name is correct on current bill. Tried to download certificate this morning so yes after put in my name.
alarm certificate hard coded to previous account holders name
hello, alarm certificate shows with previous owners name. I am the new owner and primary account holder. With the wrong name my insurance company will not accept it. I need this certificate updated to reflect my name. I need an official employee to send me a private message help me manually override
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co4 If we are planning upgrades to your area soon, you will get an email about a week before they begin the final work where we would have to interrupt service. Other than that we don't have any way to look up what work they are currently doing. Only
Is Service Upgrade In-Process near my address?
Eight days ago there was a crew installing orange conduit in front of my house and in the alley behind my house. One of the trucks had an xfinity logo on it. Where can I find more info on this?
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Thank you for working with us in adding your wife's name to your account. It was a pleasure working with you.
Request to Add My Wife’s Name to My Xfinity Billing Statement
Hello Xfinity Support, I would like to add my wife’s name to my Xfinity Internet billing statement for administrative procedures, legal substantiation of residence purposes. I would like both my name and my wife’s name to appear on the bill while keeping my current account and services unchanged. Co
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Is Service Upgrade In-Process near my address?
Eight days ago there was a crew installing orange conduit in front of my house and in the alley behind my house. One of the trucks had an xfinity logo on it. Where can I find more info on this?
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Customer Service
Thank you for this post. I have the exact same issue of new recording requests not being recorded, while old series recording sometimes, but not always, record. This is very frustrating.
New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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Community Best Answer
Following up: Replacing my modem with a newer one resolved the upload speed issue. I bought a Unifi UCI modem and its working correctly now. I had issues with activation but after those were resolved everything works as intended. Upload speeds went f
Upload speeds far below expected
I subscribe to Xfinity's 2 Gbps internet service in Baltimore, Maryland. My network equipment supports multi-gigabit throughput, including a DOCSIS 3.1 modem with a 2.5 GbE connection, a Unifi UDM7 router, and a wired 2.5 GbE client connection. Despite this, my measured download speeds consistently
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Xumo box setup
My xumo box set up is stuck on the “press the home button to refresh connection” and when I press that it just says “sorry no programs available
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Customer Service
user_w8dmni Hi there! We understand you need the certificate to reflect your name so your insurance company can accept it. We can help look into why it’s still showing the previous account holder. Does your name appear correctly on your
alarm certificate hard coded to previous account holders name
hello, alarm certificate shows with previous owners name. I am the new owner and primary account holder. With the wrong name my insurance company will not accept it. I need this certificate updated to reflect my name. I need an official employee to send me a private message help me manually override
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EagleRooster Let me take a closer looks, and put in a ticket to backend team if needed to look into why that one email won't come through for you. Can you send us a direct message with your full name, name of account holder (if different), and
Unable to receive emails from donotreply@onlinebiller.com
I'm not able to receive emails from donotreply@onlinebiller.com in my Comcast email account. I was getting these emails up until June 2025. I tried adding the address to my contacts and check the Spam folder.
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Thank you for taking the time to share your feedback! We always want you to have the best experiences with us, thank you for choosing Xfinity!
Inayat on Chat Support was Amazing
Sad I didn't get a survey to complement them, so putting it here. Warm, helpful, solved a lingering problem for a few years from me. An excellent support experience. Held about 7:30 mountain time from my account on October 29 - I hope it can be sent along to the team.
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Hi there! We wanted to check in as promised. Did you get everything resolved?
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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Hello @user_vh5gub, thank you for taking the time to leave a post. Thank you for taking the time to provide such a detailed account of your experience. I completely understand how upsetting it would be to feel pressured into adding a service yo
Xfinity Branded Partner Store lied and told me that I needed to activate mobile line to get the internet price I signed up for
I want to submit a formal complaint about my experience yesterday at this Xfinity store: Xfinity Store by Comcast Branded Partner 2597 SW Cedar Hills Blvd Ste 105, Beaverton, OR 97005 I went to the store to pick up my new Xfinity gateway. I am moving from one apartment to another in a few days, and
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Good Morning, @user_ugy0bk! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the access concerns regarding your Internet services, it certainly is not what we want for our customers.&n
I can use the hotspot or the internet and it won’t let me your charging me
Please let me in to my xfinity account so I can at least use the hotspot
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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your feedback with our teams. Thank you for choosing Xfinity!
Customer Feedback: Excellent Human Support, Frustrating AI Troubleshooting Experience
Yesterday, the internet service in our high-rise building was down for more than half a day. I first noticed the outage around 5 PM and went to your website to seek assistance. I was directed to an AI-driven chat system, and the experience was extremely frustrating. The system was unable to respond
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I appreciate you letting me know that you’ve filed a regulatory complaint. At this point, that issue is now being handled by a dedicated team, and we’re no longer able to provide further assistance on that specific concern here. This help
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No Response from Executive Solutions. This is becoming exhausting.
I have an open complaint with the FCC, Attorney General for TX, and the BBB regarding my account. I spoke with Arturo M. from Executive Solutions on 10/26/2026 who scheduled a call back on 10/27/2027. He never called back, did not leave an ext number, or an email. I am not able to get in contact wit
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