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Issue: Slow Upload Speed on Gigabit Extra Plan with XB7
Hello, I'm having an issue with my XB7 gateway. I'm on the Gigabit Extra plan in a Next Gen enhanced area. On a direct wired connection with a Cat 8 cable, my upload speed is capped at 42 Mbps. I believe my bootfile is incorrect and needs to be updated to unlock the full upload speeds of my plan. I'
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Your Home Network
I found that if I connect my tablet via wi-fi to a hotspot on my active cellular phone I can receive emails on my tablet while I am out of the U.S..
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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I did find one in Stockton today, only it is virtually unusable. It took 2.5 hours to install due to an extremely slow menu system. 20-30 seconds or more to change a menu item.
I was given the wrong TV box and The exchange
I went to the local Xfinity store today to exchange my old X1 TV box for one that is UHD compatible, a true 4K. When I got it home and set it up discovered it was a non-4k box, a XG2v2. I now want to exchange that for an XG1v4 so I can see true 4K on my new Sony Bravia 8. I would like to order it on
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Thank you for the suggestions the screenshots were from my all but I also get from browser on every device incognito or not and cleared cache deleted app and reinstalled. There was an update today and I tried it all again. Nothing.
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
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Your designation about this post showing 'personal information': I made sure to edit it alllll out and just reflected my statements and YOUR AWFUL AI follows up. Here it is again all! --- ME (11:46 am): this link in the admin doesn't work:
Is there Any Way AT ALL to talk to a 'live agent' in chat?!? WHY IS THE AI SO STUPID!?!?!
All I'm trying to do is see what my current plan is and why my bill jumped so high - the admin link is broken and wont resolve. So - I used 'xfinity assistant'. First it just sent me a link, to the broken page, at least 4 times. I have told it at least 7 times, in EXACTLY the language it asked in, t
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I spent almost 3 hours being transferred on the phone today only to have them agree with me that MANY Xfinity customers are having the exact issue that they cannot access their previous ( non expired) rewards.
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
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Hello user_jtftbc thanks so much for taking the time to reach out here via our Xfinity Forums with these streaming service questions! Hulu was previously available via limited time offer when upgraded to Gig+ speeds, but this promotion has ended. Do
Activate Hulu button missing
The activate button on my Hulu subscription is missing and I cannot activate the streaming service.
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All my stations have this issue on one TV only
Service interruption
Cable programming intermittently freezes voice and/or picture. Checked all connections and re-booted. Local feeds are fine, TNT, USA, HGTV, POP etc. all experiencing this problem.
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No. I am able to access all other apps without any issues. Request you to please look into this.
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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@kaccp DVR works on new box
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@kaccp new box has DVR
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Activate Hulu button missing
The activate button on my Hulu subscription is missing and I cannot activate the streaming service.
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Customer Service
user_x9kipn How can we assst you today?
Service complaint Request to escalate
I have a complex multi-account line-transfer and generation-restoration issue unresolved after 16 days and need it escalated to the Mobile Executive team.
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I need help with a duplicate account issue
I have a duplicate account issue that has caused me to spend MANY hours chatting with agents. Even though the last agent said the inactive account had not been removed, it has not, and I'm still having issues. When I log in to my account, I'm not offered a choice between the two accounts, but it won
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Your Home Network
Another Xfinity employee provided the corrected Amazon Bookshelf URL link: https://forums.xfinity.com/conversations/customer-service/rewards-amazon-issue/6a21d5019c2bb2117e287d1d?commentId=6a21db4d052cec7ac37af5de&replyId=6a21f521052cec7ac37ce68
Re: "Amazon bookshelf link also not working for me"
I am having this issue as well. Have tried periodically in the app and browser with the same result "There was an error accepting the invitation.“
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@XfinityDemitrius Thanks! The new link worked for me, too! A bunch of other customers are having this exact problem. I posted the corrected URL that you provided in that forum thread, but it might be helpful if an employee posts it: https://forums.
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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This specific combination—the Xfinity Stream app dropping audio after a commercial while using a standard Fire Stick on a Vizio V-Series TV—points directly to a known digital audio format transition glitch. [1] When the app switches streams from the
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Visio TV and Amazon FireStick issues
I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu
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