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Get "Something unexpected happened" when trying to log onto Account and Identity or Update Contact info
I get a message "Something unexpected happened" whenever I log into my Comcast email and try to access Account and Identity or Update Contact Info. I've tried using different browsers, clearing caches and using regular and incognito browsers but nothing has worked. I also don't have an option to DM
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Sign-In and Account Management
hi still no resolution. in fact the amount they claim i owe is now even higher than when the whole thing got escalated to customer service. i am not letting this go though i will contact the Federal Communications Commission (FCC), the California Pu
disconnection of service due to unauthorized and incorrect services being billed from xfinity
Over the course of my service, I was billed for additional services and features that I did not authorize, request, or use. These charges were included alongside my regular internet service fees, which significantly increased my monthly balance without my knowledge or consent. I made multiple attemp
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I got scammed TWICE by XFINITY AGENTS
I got scammed twice by XFINITY agents and bare with my explanation. In January of 2026 I call to see if the can get me back to my previous rate because I was going to end up paying double or triple the amount I was before the introductory rates. I was able to talk to the canceling department and get
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Customer Service
Store didn’t have Xb 10 modems
XB10 router availability
How do I check if I am eligible for an XB10 router, and how do I get one?
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How to get xb10 modem
XB10 router availability
How do I check if I am eligible for an XB10 router, and how do I get one?
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Unable to verify your identity through my address.
I'm trying to set up internet for my new apartment, but I'm unable to proceed with verifying my identity through my birthday. When I try to sign in to the app instead, it says my access is not authorized, and Xfinity Assistant keeps asking me to sign in even though I have already done so. It would b
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Sign-In and Account Management
Service suspended? After an arrangement was made!
Sadly the system did allow me to set up a payment arrangement. My account got into a mess i was in the hospital, my daughter was trying to work on the bills but we bounced a check from auto pay. We paid $300 on the account which wouldn’t have left it 84 days behind like i was told today. Two agents
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Billing
No coaxial outlet
I dont have a coax outlet in my studio. My modem wont work
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Devices and Equipment
Add name to Billing statement
Hello, I would like to add my spouse's name to our bill for proof of residency. Can you please assist me with this? Thank you!
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Billing
Hello, thank you for reaching out. I hope your move went well! My wife is in the Navy, and we've moved a lot. I know it can be overwhelming, but I am hoping you had an easy transition. I see along the way your recordings did not transfer over. As we
Transfer of recordings and purchases
My Purchases and Cloud DVR recodings are missing after transfer of service to new address." Please help Old address [Edit: Address Removed] New address [Edit: Address Removed]
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Thank you for sharing this feedback @user_ivk7ie, and I can understand the frustrating experience you had trying to get through to the right team. Dealing with a previous tenant's account block is an incredibly stressful situation, especially when yo
Denied service due to past tenant debt
I picked up my modem Friday and installed it that very day. It worked perfectly all weekend until Monday night, it went out. It takes 10 calls to different numbers to even get a real person on the phone, all of which are only "technical support" and cannot help with the issue. You are then given the
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Transfer of recordings and purchases
My Purchases and Cloud DVR recodings are missing after transfer of service to new address." Please help Old address [Edit: Address Removed] New address [Edit: Address Removed]
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Customer Service
Recent Comcast to Yahoo.mail transition.
I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post
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I sent the content to direct message. Pls attend.
Unresolved issue of multiple accounts and double charges - terrible customer service
I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred
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Thank you for posting on our community forums for assistance, otonablue. We'd be happy to help restore services and make sure the transfer is set up properly. Could you please send our team a Direct Message with your name and service address? Our tea
Xfinity disconnected services weeks before move, can't reach human to assist
I scheduled my move and change of service address for the start of july. Xfinity disconnected my service overnight. I have not been able to reach a human being over the phone and did the virtual service will not (but also cannot) assist me. How do I get them to fix this?
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Concern moved here for assistance.
Denied service due to past tenant debt
I picked up my modem Friday and installed it that very day. It worked perfectly all weekend until Monday night, it went out. It takes 10 calls to different numbers to even get a real person on the phone, all of which are only "technical support" and cannot help with the issue. You are then given the
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Hello user_pqn0r6, thank you for reaching out here in our Xfinity Community forum. I completely understand how upsetting a message like that can be, especially when you are not expecting it. I will be more than happy to assist you and take a look for
Xfinity Support
I did not authorize any service change to my Xfinity plan. My bill states: “Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan.” Please identify the exact service change, the date/time it was made, the user who authorized it, and provide the ema
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you’ll have to add your Comcast email as a new account. If you have updated to iOS 26 it’s a little tricky the imap choice no longer shows up under settings, apps, mail, add new account. I found out from an advanced tech that if you add a bogus passw
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How to have my iPhone Mail App show my Xfinity emails and folders
I had deleted the iPhone Comcast Mail App since the pdfs were not downloading from the server on my emails. Now None of the Xfinity inbox/folders I have will show on my iPhone. And the Comcast Mail app now looks like gmail. How do I get back to my Xfinity emails.
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