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resend authorization to grandfathered cable card
I am not sure exactly where to post this request, but possibly this is the correct spot. I have been using a legacy cable card successfully in my Tivo Bolt, and it still seems to work fine for channels that are not premium/subscription. I just finished watching a recording on it from yesterday on th
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Customer Service
Thanks for the quick response. Ready when you are.
Adding spouse to bill
Hello I’m wondering how I can add my wife to my bill for proof of address purposes. I have already added her to the account so she has the power to make payments and contact for troubleshooting purposes. Just need to know how I can add her name to the bill. Also how long does it take to show up.
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The only troubleshooting tool I am aware I possess is rebooting the box, which I do regularly with no effect on the issue.
X1 service poor performance on long recordings
I record and watch a lot of sports. The recordings are often over 4 hours long. The performance of the X1 system is very poor during playback of these long performances. While watching playback, if you press any fast-forward it consistently takes 4 to 5 seconds to respond. This doesn't happen with s
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X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
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X1
Hello @user_bovo8p For the plans that come with Peacock you are sent an email with the activation link and instructions. Assuming you received that, how far in the process can you get? Any error messages you receive when trying to activate it?
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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can i enable the use of both the 2.4 and the 5g to choose from
Need to split van so I have a 2.4 GHZ as well as the five
Recently bought a new camera doorbell needs a 2.4 GHZ band I need to split and make that real [Edited: "Language"] one can use my new smart home device
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@shelbyjean107 - This is the "aha!" moment. The reason you are seeing "POP server is not responding" and mail.comcast.net is because your Apple devices are trying to use a very old email protocol called POP3 instead of the modern IMAP. We have been p
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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This is my sons line and he went on his own with another carrier
My number transfer pin and account number
My number transfer pin and account number for my phone number [Edited: "Personal Information"]
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Can I have both the 2.5 and 5 visible to choose from?
Need to split van so I have a 2.4 GHZ as well as the five
Recently bought a new camera doorbell needs a 2.4 GHZ band I need to split and make that real [Edited: "Language"] one can use my new smart home device
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On Phone with Comcast now. Long wait and they called me. About the 4th time I have called in to resolve this Non-Delivery Report issue. For years I have sent out a Newsletter to my customers with no problem. I know the limits and send them in blocks
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Haven’t gotten $200 Gift Card Incentive
Hello, I purchased the 1 gig student plan and expected to get a $200 gift card. This was in august and I have still not seen anything. Let me know if there’s anything I can do!
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Hello, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing ongoing service interruptions. I know how frustrating that can be, especially when you rely on a stable connection for everyday life. I’ve attach
10/14 Day Outage
Good afternoon, I am an Xfinity internet customer. Over the last 14 days, we have had outages on at least 10 of them. This occurred after a failed network upgrade resulted in some node problem that Xfinity has failed to fix. Local businesses are also down. The AI chat says “we can’t connect you to a
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CRAZY COMPANY I loose my number
I’m going crazy and extremely frustrated trying to fix a problem with Xfinity for the past two months. It’s unbelievable — you talk to 50 different people, waste your time trying to fix an issue you didn’t create, and no one in this company can actually solve it. You canceled my phone number that I’
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Network
@reggie77 still not fixed.
ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
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Hi user_ixcb6s! Thanks for reaching out on our Xfinity Forum. It's a pleasure to have you in our community. My team is here to support you and would be more than happy to help you with your service/speed concerns. To best look into everything for you
Trying to reach customer retention
I have questions about the modern speed and the overall motor I’m paying for the best there is but it doesn’t look like I don’t see that quality of service till before I transfer service. I want to talk to someone with customer detention. I’ve been with Comcast for over 20 years
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I have no trouble signing in to my xfinity or xfinity webmail account
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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How can I access my email? It’s impossible and I need it to verify a code for my tv
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Xfinity Stream App
user_fu1wtt Thank you for reaching out, and reporting the uncovered equipment. We can open a ticket for our local team to investigate. Please send us a direct message, so we can gather some additional details from you. Thank you! &n
Box in the street has cover removed
There is a comcast/xfinity box on Trumbull Road near the intersection of Eli Lane in East Falmouth that has had it’s cover removed for several days.
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Mobile to switch promotions
good evening I already switched thank you so much for your help have a great weekend
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