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Thanks for your comment. I live in an apartment building, and there's no splitter. The coaxial cable is directly connected to the wall. I also couldn't find any cable damage. I'll schedule a tech visit. I just hope it's not my modem problem. Thank
My Upload Speed Is Throttled at 6 Mbps (Motorola MG8702)
Hi, I'm using Motorola MG8702 (firmware version 8702-19.3.9), and it's my own modem. My internet plan is only 300 Mbps down / 100 Mbps up. Although my download speed is over 300 Mbps, my upload speed is capped at 6 Mbps. A customer service rep tried to update my modem's firmware version and provisio
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@user_oisktv thanks for the confirmation you've done that step already, and I can definitely investigate further and check the area equipment. I typically can access equipment history/logs as well, but if needed that is great you have the event info
Intermittent partial IPv4 routing failures after gateway replacement
I already have a technician appointment scheduled for after my upcoming travel. However, because the appointment is approximately a week away and this appears to be an intermittent upstream IPv4 problem, I am requesting investigation before the visit. My Xfinity gateway has already been replaced wit
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A box is coming today. Question is will it be the right one and will it work properly????
4kDvr availability
I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon
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Zip Code not matching new service
Hi, I am attempting to transfer my mobile line to a new servicer. The new service is telling me that the zip code on my Xfinity account does not match the zip code I have given them. I don’t know what other zip code it could be. Help please! Thanks!
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Plan
why havnt i received a refund after 2 months
we closed our account on 7-24-26 and opened a new account. why havnt we received a refund yet
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X1
Ok posted to direct message, thanks!
One gig intranet service
Hello, I’m contacting you regarding consistently lower-than-expected download speeds on my Xfinity Gigabit internet service. I have completed extensive troubleshooting to eliminate my home Wi-Fi/router as the cause. I am using an ARRIS SURFboard S33 DOCSIS 3.1 modem. For testing, I completely bypass
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Downed Aerial Cable - Failed Temporary Repair & Public Safety Issue.
I’m hoping someone from the Xfinity support team here can help me get this issue escalated to the appropriate local field team, as I’ve been unable to make any progress through phone or chat support. The original issue: On September 12, a tree fell across the street from my house and knocked down th
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Customer Service
Yes me too! First they sent a streaming box. Then a 1080p old box. Then finally got the 4k DVR and it’s more flakey than the one I had. Oh, then they sent another streaming box. And they don’t send UpS labels either!! Finally had to drive one
4kDvr availability
I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon
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Have you attempted uninstalling and reinstalling the Xfinity Stream app on the LG Smart TV?
I am getting frozen screens,pixellation ,mainly on NBC
happening on multiple TVs simultaneously; rebooting router, deleting reloading app no help. Looking through entries, it looks like this problem is fairly widespread. Is there a fix , seems like a network congestion issue.
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@user_a9smph Thanks for adding a post. What happens when you try to use the app?
Report Disney plus issue
I too am having the Disney plus issue with Comcast. It’s been reported for over a year - I tried everything suggested and still no luck. why won’t Comcast fix this issue. I have the same problem with Paramount+. Both Disney+ and Paramount+ work fine on other devices but don’t work with Comcast. I pa
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Hey there, @user_pnb6yj, thanks for reaching out through Xfinity Forums regarding your gift card. We would be happy to take a look at the details of the promotion. Can you please send us a direct message with your full name and your full address? &nb
200$ Amazon Gift Card Never Arrived
I'm contacting you about an Amazon gift card promotion that was included with my Xfinity plan. I specifically chose the plan because of this promotion and have been paying the additional $10/month. The promotion does not appear at all in my Incentive Tracker. Xfinity's FAQ says to contact support wh
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Thanks for the follow-up. We have already run the Xfinity “Test your whole home network” check multiple times, and it reports the network as healthy. The difficulty is that the problem is intermittent. Our independent side-by-side monitoring has cap
Intermittent partial IPv4 routing failures after gateway replacement
I already have a technician appointment scheduled for after my upcoming travel. However, because the appointment is approximately a week away and this appears to be an intermittent upstream IPv4 problem, I am requesting investigation before the visit. My Xfinity gateway has already been replaced wit
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Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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Xfinity Stream Website
Thank you for bringing this to our attention @user_vu3xgq! We want to make sure your account history is completely accurate. If you could send our team a direct message with your full name, the name listed on the account (if different), and the serv
Debt Collector but Bill paid
I suddenly received a latetr from a debt collector about what Comcast is saying is an outstnading bill from my cancelled service which I paid and have proof
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I need support, can you assist me? I already power cycled the router
Internet intermittently disconnecting
TV connection to internet will drop suddenly for a min or few mins, also seeing ping spikes when gaming
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Pause & refund for cable
Need to pause cable. Haven't been able to set up yet. Cannot set it up until moving into home. Move in has been delayed due to construction
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X1
Thanks for allowing us to help with your router concerns, user_exmxmc. I'm glad to hear the technician was able to connect with the appropriate support team and have the correct router configuration codes added to the account. It's great to know that
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EPON Fiber: Switch to Personal Router and Remove Gateway (COAM)
I am an EPON fiber customer looking to transition to the Member-Owned Router program/Customer-Owned Equipment (COAM). I want to completely remove my Xfinity Gateway and connect my retail Ethernet router directly to the ONU. Please have a digital care representative help me push the updated ONU boot
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