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Help moving Xfinity lines off stub utility pole
Hello, I'm looking for help getting the Xfinity lines moved off the stub utility pole located at 61 Harbor Ave, Marblehead, MA
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Getting Started
@XfinityPeterH the same detailed feedback that user_hiwr0v gave is what I am also experiencing . There is no error message, it acts like it will record but nothing. And I don’t have any saved recordings so memory is not the issue. It’s Sept 8th and
DVR not recording
I noticed last Friday 8/28 that my scheduled recordings have disappeared and it won’t allow me to add them back .. still an issue on Tuesday 9/1
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Death - Service of Legal Documents for Estate/Probate
I am personal representative (executor) for an estate of a deceased Xfinity account holder. I have visited the Xfinity store and returned the equipment (box and remote), and they scanned in the death certificate. I am required by law to serve a "Notice to Creditors" on Xfinity because the deceased o
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Billing
@user_umisww My question ?
My plan is 1GB upload and 1GB download... that's not what I'm actually getting
My 1GB / 1GB plan is only getting 40mb/s upload, not the 1GB I'm paying for. The download is only 900mb/s, not 1GB. I'm connected directly to the modem via Ethernet on a very fast computer.
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Composing emails has changed recently - Making it more cumbersome - Address book now requires double click rather than single to bring down list of contacts with initial letter entered to the "To" field - Also spell check has changed from automatica
email changes
Composing emails has changed recently - Address book requires double click to bring down list of contacts with initial letter which has been entered -- Spell check is no longer automatic - I hope these are temporary conditions which will be rectified once whatever maintence and/or upgrades are compl
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Voice Mail
How do I cancel my xfinity voice mail but keep my home phone service?
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Home Phone Features
Hello, @user_45pnsq! Thanks for creating a post to reach out with your Xfinity Mobile billing concerns. Are you able to use the Xfinity App and/or My Account online to view the breakdown of your bill? If so, what line item(s) do you see that are asso
Charged for the free year of mobile service
Hello, I signed up for the year of free service but was charged 36.80 on August 31.
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@XfinityVianney @user_ju0ypw This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform; • Click "Sign In" if that prompt is visible
How to get help for dropped packets, MDD message timeouts & uncorrectable codewords
I have had internet connectivity problems for over a month now. I'm not understanding how to get help for it. Twice when I've gone into the system, it's immediately taken me to a page to schedule a tech. When they come, they say the signal is "fine". I have weeks of data collected from my modem that
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user_vnjb2r Hello, and thank you for reaching out through the Xfinity Community Forums. I would happy review your account, payment history as well as set up of your payment arrangement. To get started, please send me a Direct Message with your
Arreglo pago
Hice un arreglo de pago. Pero me sigue cobrando la totalidad. Que sino desconectan el servicio
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Hello @user_0mk94n, thank you for taking the time to leave a post. I can certainly understand why you'd want to take advantage of the $50 promotion, especially when you're currently paying around $85 per month for your internet service. Promotions ca
$50 internet promo for 5 years?
Current customer with ~$85 pricing wondering if I can take advantage of the $50 promo. Thanks
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user_f57fes Hello, and thank you for reaching out through the Xfinity Community Forums. I'd be happy to help take a look at transferring your Xfinity Mobile line from your old account to your current account. To get started, please send me a Direct M
Transfer
I would like to transfer my Xfinity mobile line from my old Xfinity account to my new and current account
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When will my equipment get mailed?
I just signed up for my WiFi service over the chat option. I mentioned having my modem mailed to me. I am not seeing a way to know when my motel will be mailed and when I asked the chat, they did not tell me. What should I look for in the app or my email for tracking my equipment?
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Your Home Network
Arreglo pago
Hice un arreglo de pago. Pero me sigue cobrando la totalidad. Que sino desconectan el servicio
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Billing
YW @XfinityDilary !
Issues with service. [Edited]
I have unplugged the TV . I unplugged the Internet box and waited 60 seconds . I plugged it back in and got nothing . [Title Edited: "Personal Information"]
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Concern moved here to the E-mail help section for assistance.
email changes
Composing emails has changed recently - Address book requires double click to bring down list of contacts with initial letter which has been entered -- Spell check is no longer automatic - I hope these are temporary conditions which will be rectified once whatever maintence and/or upgrades are compl
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Internet outage
We’ve been without internet since last Wednesday due to storms. There have been no updates and no estimate for restore. Just trying any method possible to get an update.
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