Xfinity Community Forum

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@XfinityThomasA My bill is supposed to be ZERO dollars. It is the free mobile service that comes with internet. It shows the activation was waived on my order statement. I brought my own phone with me. So I was not supposed to have a mobile bill.

user_yhhmv3

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32 minutes ago

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Mobile service interrupted for an activation fee that was waived

My cell service was shut off for an activation fee that isn't paid when the activation fee was supposed to be waived and it says that on the order statement. So now I have no way to call or text to get it turned back on.

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Xfinity Support

Cancelling my Xfinity account. I have called in 3 times and they have not cancelled my account at all and this is getting frustrating. There is a bill on my account that is future posted for after I cancelled my services.

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Customer Service

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@Again tried your solution and nothing changed. It is also the reason @7sfbytes posted multiple times. Your solution didn't do anything

user_dchtrn

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45 minutes ago

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email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

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TBN or Charge which is an over the air sub channel in some areas if carried. There is a list to all if you internet search. All American Halftime show . You can also stream online on certain platforms . Best to check the website. Looking

stevebpsf

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52 minutes ago

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How to watch the All American Halftime show

Hello - Is Xfinity carrying the All American Half Time Show?

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Oh no @user_du0o63! For troubleshooting purposes, please: Clear the cache and cookies on your device’s web browser Close all your browser’s windows. Load our website in a new browser session. Scroll to the bottom of the page and click on

XfinityAldrik

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56 minutes ago

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Formal Complaint Regarding Incorrect Billing After Service Cancellation

Dear Xfinity Customer Support, I am writing to formally complain about ongoing incorrect billing after I canceled my home internet service, and about Xfinity’s repeated failure to resolve this issue despite extensive efforts on my part. Timeline of Events: October 7, 2025, at 10:13 a.m. EDT: I calle

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Hello, and thank you for joining the Xfinity Forums community for help with your Xfinity Mobile services user_yhhmv3. You’ve definitely reached the right place, and I’m glad you reached out so we can work through this together. To better

XfinityThomasA

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1 hour ago

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Mobile service interrupted for an activation fee that was waived

My cell service was shut off for an activation fee that isn't paid when the activation fee was supposed to be waived and it says that on the order statement. So now I have no way to call or text to get it turned back on.

Question

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Mobile service interrupted for an activation fee that was waived

My cell service was shut off for an activation fee that isn't paid when the activation fee was supposed to be waived and it says that on the order statement. So now I have no way to call or text to get it turned back on.

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Billing

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Thanks for your prompt comment. I didn't find "Direct Messaging" so I went to https://forums.xfinity.com/direct-messaging. Unfortunately the "pencil and paper" icon was not clickable (i.e., it was grey). BTW, I did sign in. Please let me know how can

user_du0o63

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2 hours ago

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Formal Complaint Regarding Incorrect Billing After Service Cancellation

Dear Xfinity Customer Support, I am writing to formally complain about ongoing incorrect billing after I canceled my home internet service, and about Xfinity’s repeated failure to resolve this issue despite extensive efforts on my part. Timeline of Events: October 7, 2025, at 10:13 a.m. EDT: I calle

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user_epmds0 Our team can help! Thank you, @Again for help out and providing a link to email. Was that helpful? It sounds as though it might have been a desktop icon to log into your Xfinity account, is that right? You can also use the Xfin

XfinityThomasA

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2 hours ago

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Can't Log Into My Email [Edited]

why can't I login in to my email account???????

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$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026

I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on

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Plan

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https://forums.xfinity.com/conversations/xfinity-app/how-can-i-disable-the-xfinity-push-notifications-that-are-just-advertisements/68c45ef9a625836abf581129?commentId=69603d8e8f5b6e1c4ac63266&replyId=697f8b8d70934d0091d8296b If this link works, i

user_yzxpal

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2 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Internet not working after cable buried

I moved into a new build home. The technician came out and setup internet. He said they would come to bury the cable in a week. I come home from work the next day and I notice the cable buried and my internet no longer working. The virtual chat assistant said it would be another 3 days before a tech

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Your Home Network

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@XfinityBenjaminM Thank you for the honest response to this problem. Having worked in the field of software development and QA I know that the solution is about 1 to 2 lines of code added to the Xfinity App. It's frustrating, as a consumer, to have

user_yzxpal

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2 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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user_uezqxv Are you still having issues with your email?

XfinityVictor

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2 hours ago

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Not receiving any emails

I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't receive anything. This is both on my phone and logging into the web po

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I’m the original poster of the HBO Max buffering issue on this post/thread. How do you clear the cache on the X1Gv4 DVR since that is Xfinity equipment?

TigerJr

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2 hours ago

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Max buffering issue

I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?

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@user_injft2 No worries. We're happy to assist. We replied in Direct Message. Can you please reply there with your name and service address? We look forward to hearing from you.

XfinityLinda

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2 hours ago

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lost tv internet

my cable was upgraded today and now I've lost tv internet access - it keeps asking for my pass but doesn't recognize my email address and phone -- what do I need to do to get it back?

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I didn't know the DM was a violation and apologize to the forum Nazis! Since my internet was intermittently inaccessible all day yesterday and today plus no one was able to help restore my tv access last night, this whole process was no help and an

user_injft2

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2 hours ago

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lost tv internet

my cable was upgraded today and now I've lost tv internet access - it keeps asking for my pass but doesn't recognize my email address and phone -- what do I need to do to get it back?

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Thanks, I will submit my information. Sorry for the late reply, I have been quite busy with family and work.

Doccos

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3 hours ago

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Coda56 re-provisioning

Hello, we are only getting 600 down on 1gig internet service. Please help!

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Hey there, user_2iej8k! We appreciate you posting on our XFINITY Community forum regarding the damaged cable line encountered due to the recent storm. We can certainly check into your account to look into this further for you. Please send our team a

XfinityNatalie

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3 hours ago

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Outage

The cable that provides service to my home from the utility pole to the house is broken. Xfinity shows no service outages in my area. It is impossible to get the AI bot to understand that my service has been out since the ice storm.

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Lodged a complaint with fcc for ignoring my repeated requests to downgrade internet bills/speed and remove unused equipment charges

As titled in subject, for folks receiving cold shoulders and sketchy tactics from customer service, https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 is the link to submit a complaint with fcc.

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Your Home Network

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