Xfinity Community Forum

Good afternoon, @user_m71py3 . I apologize for the inconvenience you're experiencing with your Xfinity WiFi Pass. Support for Xfinity WiFi Passes is more limited than support for traditional Xfinity residential services, so our ability to troubleshoo

XfinityRichard

commented

1 minute ago

to the conversation:

0

U

Xfinity pass expired

I renewed my pass on the 18th for $10. I received a text saying that my pass was expired. I went to my settings and tapped on the icon “ I “ and toggle off the private WiFi address. Then I went back to the Xfinity WiFi and tapped “forget” I waited for a second and then tapped back on the WiFi. Then

Question

Thank you for reaching out to our team about those charges. I will be happy to take a look at your account from here and see what options we have for those. In order for me to access the account I will have to ask you to send me a direct message with

XfinityJohnG

commented

4 minutes ago

to the conversation:

0

U

charged for to streaming plans that I never asked for

I signed up for the 80$ for 2Gb 5 year plan however unknown to me I've been charged for netflix and peacock for more than 6 months without me noticing. I have a personal netflix account so I didn't ask for it. How can I be made whole.

Question

U

Cable box

If i have a smart TV, do I need to use a cable box? If not, will I still receive all the channels that I have with the cable box if i take it off my tv

Question

•

Xfinity Stream Website

1

0

@user_5wcgd2 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Try here, using the webmail and you

Latoque

commented

8 minutes ago

to the conversation:

0

U

Accessing my email [Edited]

I want my email. Xfinity made it impossible for me to access it. [Title Edited: "Personal Information"]

Question

U

i’ve tried everything but using a different device . the error i’m getting on amazon is the error i just explained to you.

user_kexs3v

replied

10 minutes ago

to the conversation:

0

U

virtual carf

my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.

Question

Moved from Email forum

Latoque

commented

12 minutes ago

to the conversation:

0

U

Xfinity pass expired

I renewed my pass on the 18th for $10. I received a text saying that my pass was expired. I went to my settings and tapped on the icon “ I “ and toggle off the private WiFi address. Then I went back to the Xfinity WiFi and tapped “forget” I waited for a second and then tapped back on the WiFi. Then

Question

U

charged for to streaming plans that I never asked for

I signed up for the 80$ for 2Gb 5 year plan however unknown to me I've been charged for netflix and peacock for more than 6 months without me noticing. I have a personal netflix account so I didn't ask for it. How can I be made whole.

Question

•

Billing

3

1

0

@user_ppoxze We are happy to have helped you get on an internet only plan per your request. The Xfinity team is always here to help if you should need us down the roday. Have an awesome day!

XfinityShawn

commented

15 minutes ago

to the conversation:

0

U

Cancel TV service keep internet

I am trying to cancel tv streaming but keep my internet only without calling the 800 number any suggestions to do through chat only.

Question

U

Good Luck. The military benefit is such a mismanaged program with perks that are not clearly stated. Internal communication is poor at best giving you nothing but endless transfers or dead ends. My benefit took 6 months of inquiries endi

user_pkvu6s

commented

22 minutes ago

to the conversation:

0

U

military verification

I verified my military status weeks ago yet my account has not updated. When will my account reflect my military status?

Question

user_kexs3v - Thank you for elaborating. Have you tried clearing cache and cookies on your device or trying to use another device to process your order? What is the error you're receiving on Amazon?

XfinityThomasA

replied

22 minutes ago

to the conversation:

0

U

virtual carf

my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.

Question

U

@user_aifhtp Not yet - tech support unable to resolve on the phone. LIve tech visit set up. Will update on result.

user_1g37kz

replied

26 minutes ago

to the conversation:

0

U

xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv

Question

U

Xfinity pass expired

I renewed my pass on the 18th for $10. I received a text saying that my pass was expired. I went to my settings and tapped on the icon “ I “ and toggle off the private WiFi address. Then I went back to the Xfinity WiFi and tapped “forget” I waited for a second and then tapped back on the WiFi. Then

Question

•

Billing

8

2

0

user_mvb21 Hi there! We can see why that would be frustrating, especially when the Stream app recognizes your home network on your phones and iPad but not on the Apple TV. Since the issue is isolated to the Apple TV, we’d start there. Pl

XfinityAirelle

commented

32 minutes ago

to the conversation:

0

U

Xfinity stream app is stuck on tvgo when I’m at home

I use the xfinity stream app on Apple TV 4K all new updates and it says I’m not on my home network. I have it hardwired and it still says I’m not on my home network. The app works on every other phone and iPad but not on the Apple tv

Question

user_s5a4ew Thank you for letting me know. When you tried the online portal, what browser were you using?

XfinityEmilyB

replied

38 minutes ago

to the conversation:

0

U

Payment

I've been trying to make my payment since the 18th and your site keeps telling me can't be processed due to technical issues. Don't tell me to clear anything or need to make setting changes on my phone because I've been paying with this phone for over a year. I will cancel my subscription if my serv

Question

user_iaemwd Great question! Someone will need to be present over the age of 18. The technician will repair/replace the cable and check on your connectin to confirm it's working before they can complete the appointment.

XfinityEmilyB

replied

40 minutes ago

to the conversation:

0

U

Internet out after excavation - cut cables visible outside townhouse

Utility work has been done next to my townhouse, and it looks like buried wires were cut, at the same time my internet went out and has been out. I can’t find a way to report this to Xfinity since the chatbot tells me it’s either a modem issue or I need to schedule a technician at cost.

Question

U

i am unable to show the error message but i can tell you what it says. when i try to use the card it shows and says order on hold , please try again or select a new payment method and that is when i try to use it on amazon . it won’t work with anythi

user_kexs3v

replied

42 minutes ago

to the conversation:

0

U

virtual carf

my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.

Question

Comcast.net email address

I am the primary Xfinity account holder. Two legacy Comcast.net secondary email accounts for family members were set up years ago and have not been used for several years. They still appear to accept email, since messages sent to them do not bounce back. How can I verify whether these accounts are s

Question

•

Email

8

1

0

U

I've tried the app and online portal

user_s5a4ew

replied

49 minutes ago

to the conversation:

0

U

Payment

I've been trying to make my payment since the 18th and your site keeps telling me can't be processed due to technical issues. Don't tell me to clear anything or need to make setting changes on my phone because I've been paying with this phone for over a year. I will cancel my subscription if my serv

Question

@Nerdy03 @XfinityVianney Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

commented

49 minutes ago

to the conversation:

0

N

Moca assistance

Hi I just had Xfinity installed and cannot seem to get MoCA to work. I had fiber previously and had no issues since it came in on a different line than xfinity coming in on coax. As stated, it worked yesterday, so all equipment I have is working. Xfinity internet is working fine, except for this iss

Question

U

Do I need to be home for the visit if it’s an exterior issue?

user_iaemwd

replied

53 minutes ago

to the conversation:

0

U

Internet out after excavation - cut cables visible outside townhouse

Utility work has been done next to my townhouse, and it looks like buried wires were cut, at the same time my internet went out and has been out. I can’t find a way to report this to Xfinity since the chatbot tells me it’s either a modem issue or I need to schedule a technician at cost.

Question