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I am wondering if a voicemail that i saved in april of 2023 can be resurected ? I was a xfinity customer for years and switched over to tmobile a year ago and still have the same samsung s-20 it was saved on but the phone no longer has service, as i
Text Messages and Voicemails------Where are they actually stored?
Several parts to the question. Do voicemails and text messages reside only on my device? Or are they also on a server someplace in the Xfinity or Verizon system? I know that Xfinity leases tower time from Verizon, so that is why I include it in the question. If I delete a text or voicemail, is it in
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IP adress changed overnight
IP. address changed and now market is incorrect. It changed from Philadelphia to New York. Need fixed
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Your Home Network
Inaccurate bill
The bill is $10 more than it's supposed to be it's supposed to only be 5:55 and it's 15.55
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Customer Service
Xfinity service cancellation
I’m trying to cancel or pause my Xfinity account because I’m deployed and you guys don’t have service out here so I’m paying you guys for absolutely no reason and I don’t have service to call so I’m not able the cancel anything over the phone
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Your Home Network
Thanks for posting on our community forums, user_ngm173. I'm sorry to hear about the recurring interruptions you've been experiencing. I see you already sent us a private message with your concern. I will meet you there shortly. Please b
Escalation Request: Recurring Vandalism Outages Impacting State Public Service Work
I am experiencing recurring outages due to vandalism and need assistance from an official employee.
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user_8geaoi Thank you for stopping in for help with getting these channels added to your lineup. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with y
Upgrade my package to include TCM and Hallmark
I would like assistance to upgrade my channels to include TCM and Hallmark.
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Internet and phone bill a combined deal
Why am l being threatened about my service and l just paid my bill a week ago. I need to see my internet and phone combo bill offer I agreed to...
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Billing
Escalation Request: Recurring Vandalism Outages Impacting State Public Service Work
I am experiencing recurring outages due to vandalism and need assistance from an official employee.
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Billing
user_khfnbt Hello, are you still having issues with Fox Audio being out of sync?
Fox Audio Out of Sync
9/13/26 Fox Washington at Eagles game. Audio is lagging video by 5-10 seconds. Tried powering off set top box and restarting. No joy. All other channels are fine. Don’t think it’s on my end.
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Calebson114, thank you for reaching out for help with your missed install and getting your new account set up. I would be more than happy to help take a look for you. If you could send our team a direct message with your full name,
Scheduled an appointment to get WiFi gateway and nobody came..
I scheduled an appointment to get a WiFi gateway installed last week and nobody came. I haven’t been able to get into my account because it says my number isn’t linked to an account and that I’m not a customer, despite connecting payment info when scheduling the installation.
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Hi, @user_x1ts9t! Thanks for signing up for the TV Plus channels! For your CableCARD question, I would need to check your account to answer this for you. You would need to have a CableCARD code as part of your package. It is grandfathered so If that
Cablecard with an X1 4k set-top box
Hi - I currently use a CableCard with my own TiVo DVR. I just upgraded to the TV Plus cable plan where one X1 4k set-top box is included. Can I use both a CableCard and X1 4k set-top box without monthly fees? I believe I should be able to have no fees with one box. Thanks!
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2 service discount
Why did I lose my 2 device discount after upgrade
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Home Phone Service & Equipment
Thank you for reaching out to our team about that Red Zone subscription. I definitely understand wanting to make sure you have that service. The Red Zone channel is part of the More Sports package, can you verify that you have that as part of your pl
RedZone
I have always had Red Zone in my plan but I tried to watch it today, the first Sunday of the season and it says I need a subscription. And I can't even find where to activate the subscription. And I'm hoping this is yet another charge added to my cable bill. The cost goes up and the channels go down
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Our team can take a closer look. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct
Xfinity Already Linked to Another Peacock Account
I linked my Xfinity Account to my Peacock account a while back, only to find later that my subscription was no longer linked. I went to my account to Activate it. When I landed on the Peacock linking page I attempted to sign in and relink accounts. This is the message that popped up: I use only one
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user_3p7em0 Welcome to our community forum! Thank you for reaching out so we can help with your Xfinity internet connection. If the reboots and packet loss are being caused by a signal issue, replacing the modem will not improve your experience. Let'
Replace faulty router
I am desperately trying to reach an ACTUAL HUMAN. Router keeps rebooting, impossible to hold video calls much less gaming. Bufferbloat test is a D, meaning data is getting buffered, packets are being lost, and per the text, video conferencing and gaming would not be supported on this connection. I N
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user_fqkyx5 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to make a change to your mobile services today. We can definitely assist you with making this change. Congratulations on your move
Mobile service cancellation
Please cancel my mobile service i no linger live in the usa and have already cancelled my home service
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Scheduled an appointment to get WiFi gateway and nobody came..
I scheduled an appointment to get a WiFi gateway installed last week and nobody came. I haven’t been able to get into my account because it says my number isn’t linked to an account and that I’m not a customer, despite connecting payment info when scheduling the installation.
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Customer Service
Marolyn105 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity billing questions. Your internet and mobile service have two separate account numbers and bills. You can view your internet bill here and your m
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Internet and phone bill a combined deal
Why am l being threatened about my service and l just paid my bill a week ago. I need to see my internet and phone combo bill offer I agreed to...
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