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Worst customer service ever
This is a long one. I have been dealing with with customer service for the last 2 month. I am a new customer the install tech put the line in the front of my house. I did not want it there. I called and chatted to get it moved and was promised over and over they would change it.I was given appointme
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Customer Service
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Very unhappy
I wanted to speak with someone about a recent experience I had in trying to get my phone replaced. I am sending it this way as I feel I have truly exhausted all other contact options and was left so angry by the entire experience that I am considering changing phone providers once i have my devices
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@XfinityJanelle ok xfinity pays programmers, but you pass what you pay on to the consumer (customer) so if you're(xfinity) is not paying the programmers, then the consumer should not be paying also.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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@Comegettoknowme Thanks for explaining. Go ahead and reset the carrier settings. Go to Settings > Apps > Carrier Services > Storage and clear its cache and data as well. Once that is done, see if you continue getting the error.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Hello @user_vhwxgc, and thank you for reaching out on our Xfinity Community forums. You can check on seasonal hold status at the seasonal status website: https://www.xfinity.com/seasonal.Seasonal holds, and their duration are determined by how
Can you check my Account which is supposed to be onon seasonal hold
Seasonal hold plan at 8$ per month. Now my account is always at 69$ per month
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Help with TV audio signal
Every evening I get almost continual interruptions of the audio signal on my TV. The "error message" is #225, Video signal interruption.
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Channels and Programming
@XfinityBrianH https://www.xfinity.com/support/articles/yahoo-email-migration-overview Making your link live [clickable]
No Help! New Yahoo email terrible and no help from Xfinity!
Was recently locked out of my email. Went to Xfinity store unlocked the account no problem. Try to access my email now, which was recently switched by Xfinity to Yahoo. I have called Yahoo support probably 8 times and we are unable to verify the account, so we don't get anywhere. Every time I scan m
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Good evening user_v297fn. Are you seeing the device, on the Xfinity App, or the website, or both?
Returned Phone still showing on account
We canceled a new iPhone ordered that was shipped to us anyway . After notifying Xfinity they had UPS stop the delivery before it ever made it to my home. I have the tracking information that shows the phone is back at the warehouse. Almost 2 weeks later and it still shows the iPhone is on my accoun
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user_vl1iu1 - Thank you for taking the time to share your feedback and for joining us here on the Xfinity Forums. I truly appreciate you speaking up and letting us know what’s been going on. I can understand how frustrating this experience must
Complaint
I am writing to formally express my frustration and disappointment regarding the ongoing negative customer experience I continue to encounter every time I contact the Xfinity chat support team regarding my services and billing concerns. Over the past several weeks, I have experienced multiple intern
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Returned Phone still showing on account
We canceled a new iPhone ordered that was shipped to us anyway . After notifying Xfinity they had UPS stop the delivery before it ever made it to my home. I have the tracking information that shows the phone is back at the warehouse. Almost 2 weeks later and it still shows the iPhone is on my accoun
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Billing
@user_hcibms can confirm this. Paused the device and TV connection was lost.
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
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Xfinity is laughable. Bridge mode does not work and I can't get my new router to work with my Eero
user_hwx2pi
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Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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