Xfinity Community Forum

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Additionally, when it rains, the reliability of the internet connection gets even worse.

user_MM10

commented

12 minutes ago

to the conversation:

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

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Your Home Network

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Hello user_ea5jz9 so sorry to hear you are having difficulties accessing your member benefits. Have you tried a different browser, an incognito browser window, or clearing browser history and trying again?

XfinityJeffB

replied

21 minutes ago

to the conversation:

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Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"

I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he

Question

@user_2dss22 Thanks for reaching out to us about your intermittent TV service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full nam

XfinityCarolyn

commented

25 minutes ago

to the conversation:

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Cable

Keeps dropping while in watch TV

Question

naholub. Thank you for sharing the additional modem signal details and event log. I can definitely understand why this has been frustrating, especially since the issue is happening repeatedly and requires you to power cycle your equipment to restore

XfinityDilary

commented

28 minutes ago

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T3 time-out error

Apologies if this thread is redundant, but similar issues seemed to be resolved through private DMs. From the start of the month until now (the 12th of July, 2026), I have noticed a severe decline in connection quality and stability. I have tried power cycling my modem and router and checking the ca

Question

Hey there, @user_761jd0, thanks for reaching out through Xfinity Forums regarding your Xfinity emails. I can understand how frustrating it is when a familiar app or icon suddenly disappears, especially when it's preventing you from accessing importan

XfinityJeniece

commented

29 minutes ago

to the conversation:

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My emails

My Google icon disappeared, and I can't get to my Xfinity emails

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Cable

Keeps dropping while in watch TV

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Customer Service

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I am absolutely furious with Xfinity, I've been a loyal customer for 27 years and was advised by 2 different operators they'd get my internet restored and then all of sudden they refused to help me. I'm probably dropping xfinity internet and cable.

user_mdkxhg

commented

32 minutes ago

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Reviews

Constant outage issues with XFINITY

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My emails

Just searching for my Xfinity emails. Thr connect.xfinity.com is missing

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Customer Service

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I was very happy to get that adjustment done correctly for you from here. Thank you again for choosing us as your provider. You should see those adjustments on your Xfinity app in the next couple of days.

XfinityJohnG

commented

35 minutes ago

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Unable to get promised bill credit through phone support or link provided

Hello, we had an outage of our Xfinity internet service since the evening of July 3rd. After several repeated phone calls to support to attempt to schedule a service call and being unable to speak to a human to do so through the phone system due to an "outage in your area, we can't help you over the

Question

user_8wze1e Thank you so much for reaching out for help with your billing concerns stemming from a monthly increase. Anytime a bill is not what you are expecting can be a great reason to reach out, and we appreciate the chance to make sure you are ta

XfinityAmandaB

commented

42 minutes ago

to the conversation:

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Billing Dispute for Unexpected Charges Following Promotional Rate

Whom It May Concern: I am writing to formally dispute the charges on my Xfinity account following an unexpected increase in my monthly bill. I had been paying $40.00 per month for my Xfinity service. Without any prior understanding that my bill would increase so significantly, my monthly charge rose

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My emails

My Google icon disappeared, and I can't get to my Xfinity emails

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Devices

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Me too! Still cannot access benefits!!!! - [Edit]=PII

user_ea5jz9

commented

48 minutes ago

to the conversation:

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Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"

I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he

Question

To be completely transparent, whenever there is an active service interruption flagged on an account, it mirrors that same status on our side. Because of how the system is, it blocks us from running standard troubleshooting tools or scheduling a tech

XfinityQuemekia

commented

50 minutes ago

to the conversation:

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Internet keeps dropping, impossible to schedule a technician

Internet keeps dropping repeatedly. Outage tool shows 'network damage' but outage map shows no cluster, appears isolated to just my address. Automated app/phone/chat won't let me schedule a technician or even speak to a human because there is a “reported outage” which is just the automation picking

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Ms Now

I am unable to open Ms Now on my phone

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Xfinity Stream Website

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Thank you for allowing us to help you @user_u67f7b we got your email verified in all of our systems and you are all set! Please feel free to create a new post if you need any assistance in the future.

XfinityAbby

commented

1 hour ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

Question

@trims You're welcome! I am glad that you were able to get the correct box. Was there anything else we could help you with?

XfinityAbby

replied

1 hour ago

to the conversation:

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trade xg2v2-s for xg1v4

I requested new equipment and received 2 Xi6-T boxes. I have a 4k TV and need to trade old XG2v2-S for new XG1v4 and return one of the Xi6-T boxes. How do I do this?

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Billing Dispute for Unexpected Charges Following Promotional Rate

Whom It May Concern: I am writing to formally dispute the charges on my Xfinity account following an unexpected increase in my monthly bill. I had been paying $40.00 per month for my Xfinity service. Without any prior understanding that my bill would increase so significantly, my monthly charge rose

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Customer Service

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Equipment Retun Label

I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou

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Your Home Network

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Internet keeps dropping, impossible to schedule a technician

Internet keeps dropping repeatedly. Outage tool shows 'network damage' but outage map shows no cluster, appears isolated to just my address. Automated app/phone/chat won't let me schedule a technician or even speak to a human because there is a “reported outage” which is just the automation picking

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Customer Service

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