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Disputed order and canceled escalation ticket
I need help with a disputed account change from today. I contacted Xfinity to keep my existing internet service while making changes to other services. The order was presented to me one way verbally, but after approval my confirmation showed my internet had been downgraded. I called back several tim
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Billing
STARZ
How can I cancel STARZ? I have been trying to cancel for the last five days.
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Channels and Programming
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need service at new address
I have no service at my new address. I need a technician to come out.
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user_nis5bb, Thank you for reaching out to Xfinity Support. I would be happy to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon locat
Account Cancellation
Help with account cancellation, please. Thank you in advance for the support!
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Need service at new address
I have no service at my new address. I need a technician to come out.
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Customer Service
@OnSugarMountain Thanks for the additional information, we can look into it further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t
Peacock Premium
I keep getting emails that I have to activate my free Peacock Premium subscription which I already had before I upgraded my Xfinity bundle with a new bundle (about 2-months ago) that also includes Peacock Premium. When I go through the steps, my Xfinity account says under Status, "Activation require
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Add Manager as Billing Statement Addressee
Hi, I am looking to replicate the successfully-completed request in the referenced thread for our Internet service account: https://forums.xfinity.com/conversations/billing/add-manager-on-account-as-billing-statement-addressee/69c58fba85de0a227a85817b. My spouse is listed as a Manager on our Xfinity
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Hi there, @user_7g2acj. Thanks for reaching out to us here on the Community Forum. You can find out how to retrieve your account number with the directions at this link : https://www.xfinity.com/support/articles/find-your-account-number-online. Let m
Estoy buscando mi numero Del cuenta para para pagar Este es mi numero Del cuenta [Edited]
Estoy buscando mi numero Del cuenta para pagar el bill Este es El numero Del cuenta. [Edited: "Personal Information"]
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Buried cable needs to be buried
I need my buried cable actually buried and repostioned out of my wife's flower bed ASAP Edward [Edited: "Personal Information"]
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Customer Service
Account Cancellation
Help with account cancellation, please. Thank you in advance for the support!
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Estoy buscando mi numero Del cuenta para para pagar Este es mi numero Del cuenta [Edited]
Estoy buscando mi numero Del cuenta para pagar el bill Este es El numero Del cuenta. [Edited: "Personal Information"]
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Thanks for responding. When I did the chat, I was hoping someone would get into gear to check things before the temps dropped. Sadly, that didn't happen. As I pointed out, from October until last week, everything worked perfectly, no com
Heat related outages = Trying to sell me more services
The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the
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@XfinityJeff I got an email from a Bev on the Memorial Day holiday. I responded this morning via an email and a return call. Then I get an email that my case is closed. No resolution and no return call from the Executive. still not reso
Returned Router On Autopay Charged Many months
We moved 4 plus years ago, set up our new router and returned the old at the drop off spot. Received email verification of the return. We recently updated our account asking for paper bills as I have a small business and like to have a paper copy. After this update and a closer review of our monthly
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Happy Tuesday user_b0qyzl 👋 I appreciate you reaching out in our community, and you're in the right place for help for sure! While the Xfinity bill itself can only be issued to the name of the authorized primary account holder, if it is simply the n
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Add Manager as Billing Statement Addressee
Hi, I am looking to replicate the successfully-completed request in the referenced thread for our Internet service account: https://forums.xfinity.com/conversations/billing/add-manager-on-account-as-billing-statement-addressee/69c58fba85de0a227a85817b. My spouse is listed as a Manager on our Xfinity
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