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Memphis area too. same issues here.
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
Hi! I am experiencing severe latency spikes starting at a specific Comcast core backbone router in Dallas. The connection is completely clean through Tennessee, but latency explodes from ~17ms to nearly 300ms the moment it hits the Dallas ibone node. Because the high latency persists through all sub
Question
Severe Routing Latency Spike at Dallas ibone Node (68.86.95.113) During Peak Hours
Hello, I am experiencing severe latency spikes (ping over 300ms) on all devices connected to my network. The automated Xfinity app tools report that my local signal and gateway are fine, but a traceroute reveals a major bottleneck deep within the Xfinity backbone network. The latency is occurring ou
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Your Home Network
Ditto. Speedtest measure almost identical to historical runs as its routing to the local comcast center downtown. 1gb down and 300 up with 11ms ping and has been the same for last few years so its not anything local. I use this website to check serv
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
Hi! I am experiencing severe latency spikes starting at a specific Comcast core backbone router in Dallas. The connection is completely clean through Tennessee, but latency explodes from ~17ms to nearly 300ms the moment it hits the Dallas ibone node. Because the high latency persists through all sub
Question
@CarolnWbg I have done none of the things you have asked about. I just expect to be able to use the email without all that trouble. Email is a part of my charges with Comcast and I expect to have it available. Actually, email is a freebie t
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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user_e17ru8 We sent a response privately. Can you meet us in DM again?
Xfinity Mobile Cannot Find my Account
OMG! I'm having the same crazy-making experience as others – I wished I had thought to search this topic before I've spent hours and hours and hours on the being passed from person to person on phone, online, and in a Xfinity/Comcast corporate store. I questioned my sanity after having to repeat the
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xfinity app stuck in infinite login loop
The xfinity app for iPhone will not do anything other than tell me to change my password. I do and it still asks me to change password. I can log into my account using Edge on my PC but if I want to make a payment it creates a page that says we encountered a problem come back later. Today, I cleared
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Xfinity App
I’m having the same issue. I tried all the troubleshooting noted here which is what was suggested when I chatted with an agent. The app started syncing correctly for a week or two (randomly, not due to any of these fixes) but it is now not showing th
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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@XfinityBenjaminM I did as instructed and haven't received any help yet
Xfinity Mobile Cannot Find my Account
OMG! I'm having the same crazy-making experience as others – I wished I had thought to search this topic before I've spent hours and hours and hours on the being passed from person to person on phone, online, and in a Xfinity/Comcast corporate store. I questioned my sanity after having to repeat the
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Hello there, did you still need assistance with your modem search?
Motorola MT8733 cable modem compatibility with Xfinity voice
I just wanted to see if a Motorola MT8733 cable modem is compatible with Xfinity voice.
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I have this problem too
Amazon Firestick HD audio problems with LG TV
When using Xfinity Streaming app on a Firestick HD (new version) connected to a LG TV the audio will stop completely while the video portion continues. This happens when switching between a show and a commercial or back to the show from a commercial. The audio will start again if I press pause and t
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Unknown device
Hello Xfinity, Are you familiar with a device called “generic brand vendor commscope”? I’ve seen online that people have also encountered this. Are you able to tell me what this is? I have block/paused the device, and was curious.
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Devices
Thank you for taking the time to share your experience on our Xfinity Community Forums page, @user_x7jvec. I'd love to do everything I can to help resolve the concern related to the disconnection of your services. Please send a direct message in
Sad customer service
I called on July 15th to cancel my Internet because I was moving. The customer service rep informed me I could pause instead of cancel until I move in to avoid having to pay reinstallation fees. Well they continued to charge me. I was on the phone for 3 hours today which about 2 hours and 45 minutes
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@user_a1f093 another thing to add is that I was also getting my normal up and down speeds. 2.4 gbps down on fast and like 1900ish on ookla. Fast showed the almost 300ms latency while ookla showed me the 17ms because it chose the local Comcast server
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
Hi! I am experiencing severe latency spikes starting at a specific Comcast core backbone router in Dallas. The connection is completely clean through Tennessee, but latency explodes from ~17ms to nearly 300ms the moment it hits the Dallas ibone node. Because the high latency persists through all sub
Question
Yes @user_h1001u, the Xfinity app supports arming and disarming your security system remotely. Have you tried rebooting your Xfinity Home touchscreen panel? In some cases, a restart can help resolve communication or synchronization issues between the
Xfinity Home app missing security controls and arming/disarming features
I am experiencing an issue with the Xfinity Home app. When I open the app, it redirects me to the main Xfinity app. Additionally, within the Home section, I can only see my camera feed; all other functions, specifically the ability to arm and disarm my security system, have disappeared. I rely on th
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@user_a1f093 your latency measures match mine and I am also in the Memphis area. I am pretty sure it is because we are getting routed to that Dallas ibone node pretty aggressively and there is something funky going on there. I think the shared area
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
Hi! I am experiencing severe latency spikes starting at a specific Comcast core backbone router in Dallas. The connection is completely clean through Tennessee, but latency explodes from ~17ms to nearly 300ms the moment it hits the Dallas ibone node. Because the high latency persists through all sub
Question
Simple tracert to Msn.com over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 10.0.0.1 2 18 ms 16 ms 17 ms 100.92.75.123 3 17 ms &n
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
Hi! I am experiencing severe latency spikes starting at a specific Comcast core backbone router in Dallas. The connection is completely clean through Tennessee, but latency explodes from ~17ms to nearly 300ms the moment it hits the Dallas ibone node. Because the high latency persists through all sub
Question
I am in Memphis Tn. Normally have a 20-30ms ping to nearly anywhere. Today it went up to over 300ms to any server outside of Memphis. 1gb download speeds, 350mb/s uploads. Everything is fine......until I try to go outside the area. Xfinity support is
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
Hi! I am experiencing severe latency spikes starting at a specific Comcast core backbone router in Dallas. The connection is completely clean through Tennessee, but latency explodes from ~17ms to nearly 300ms the moment it hits the Dallas ibone node. Because the high latency persists through all sub
Question
I can still see my camera feed, but the arm and disarm functionality remains completely missing. Can you confirm whether the main Xfinity app is actually intended to support arming and disarming the security system? I assumed these critical controls
Xfinity Home app missing security controls and arming/disarming features
I am experiencing an issue with the Xfinity Home app. When I open the app, it redirects me to the main Xfinity app. Additionally, within the Home section, I can only see my camera feed; all other functions, specifically the ability to arm and disarm my security system, have disappeared. I rely on th
Question
Yeah, I did another tracert on a peer to peer endpoint for a game and this one exits cs02 instead of cs03 with approximately the same latency figures: 170.100.167.239 over a maximum of 30 hops1 1 ms <1 ms <1 m
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
Hi! I am experiencing severe latency spikes starting at a specific Comcast core backbone router in Dallas. The connection is completely clean through Tennessee, but latency explodes from ~17ms to nearly 300ms the moment it hits the Dallas ibone node. Because the high latency persists through all sub
Question

Not Accessibility/disability related. Moved to Customer Service.
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Xfinity Mobile transfer PIN for disconnected line — live agent required
I need assistance from an Xfinity representative regarding a disconnected Xfinity Mobile number. The Xfinity Assistant repeatedly says that no live agents are available. I need to determine whether my disconnected number can still be transferred to another carrier and obtain the necessary account an
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