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Just said TV App 00100 Still not working today, 2 Samsung TVs.
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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I have the same problem. It's painful to watch HBO Max on my television equipped with Xfinity. Constant freezing and buffering with every show. This is clearly an Xfinity issue. It doesn't happen in my Roku tv.
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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The same thing happened to me. What next. They cannot expect me to purchase a new phone.
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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Down connection line
I couldn’t get through to anyone on the phone number, but there is a down connection line and one hanging in my neighbors backyard in the back alleyway behind my house. We had to drive over it To get into our backyard
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Customer Service
Thank you for reaching out to our team. I am sorry to hear about that experience, and will be happy to look further into that issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
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J just visited Xfinity Store in Fremont, Ca. I have a broken screen and needed a phone replacement to get calls and messages from family visiting the next day. I was told that they could not help me, even though I have insurance. I even
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
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Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
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Customer Service
Thank you for working with us through direct messaging. I am glad we were able to review the changes to your plan. We are here, and always happy to help if you need assistance again in the future.
Peacock? And what happened to my original plan?
The xfinity plan I signed up for included peacock premium (maybe it wasn't premium... peacock with ads but I can watch anything, nothing is locked). Then I needed to remove something from my subscriptions that was causing issues and not showing up on my end so I couldn't cancel it myself. I called x
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SIM Pairing
Hi, I've seen a few other people post about this topic. I'm posting so I can get support. I recently purchased an iPhone 17 Pro Max and transferred the existing eSIM on my iPhone 13 Pro Max to it using the built in iPhone transfer from an existing phone. After completing activation, I logged into th
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Devices
I do hate to hear about this experience, I am very happy that you were able to have this issue resolved. Is there anything else we can do for you at this time? @Ash43414
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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@user_ecij4x Hello thank you for reaching out to us here on Forums, When you log into Xfinity.com does it tell you it's a Business address? And When did you open this account? When you say at your Firehouse is it a part of the station or a separate l
Business address
I have an account at my firehouse that I think is listed as a business, but it should be residential....
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Thankfully I was able to get help and the situation has been resolved. I'm still unsure of what happened entirely but it seems that when I tried to update my new address but somehow my membership cancelled.
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
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Business address
I have an account at my firehouse that I think is listed as a business, but it should be residential....
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Customer Service
WHRich Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Loyalty and Retention Offers
Just spent an hour being passed from CSR to CSR trying to change my internet to the 1 GB 5 year rate lock price of $50 a month. Was told that is only for new customers and rep did not seem to care that I can get 1GB internet from Frontier or GoNetSpeed, for $50 a month, in my area both of which are
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He there user_n91dmj, and welcome to the community forums! We truly appreciate you reaching out to give our team a shot to see what can be done. Please send a direct message our way with your full name, name on the account (if different), and service
Retention question
To Xfinity Support, I've been a customer for almost 8 years and have been happy with the service. Being retired and on a fixed income I need to start looking for all options for Internet and TV. My current bill is around the $250 range, and it is just way too high. I'd really prefer to stay with Xfi
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Internet speed not matching plan
Hello. I have upgraded to the 1gbps plan, but my internet speed is stuck at 200mbps. I have tried restarting the modem, which is a CM1000v2.
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Your Home Network
Greetings, user_t1qzd2! Thanks for reaching out to us with your Peacock Premium activation concerns. Rest assured, you have reached the right team to assist you with this matter. Have you tried clearing your cache and cookies history on your web-brow
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Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
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