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@user_p7bbjc - It appears this has been resolved! After confirming an escalation ticket was in place, we monitored the open work orders for several days. And as of this morning, we see a note that the line was officially buried on 8/7, wonderful! If
Bury cable line
Trying to get cable line buried. Keep making appointments but no technicians show up. Two missed appointments today alone.
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Payment Submitted after Disconnect due to No payment
Hi, our Xfinity internet service was disconnected due to a past-due balance. I have now paid the full amount, and I have a payment confirmation number. We already have the Xfinity equipment at the property and just need the existing internet service restored. There is currently a guest staying at th
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Customer Service
Internet flapping - has been going on for weeks
Recurring Xfinity connection flapping again this morning. This is a chronic issue, not a one-time modem problem. Reboots do not resolve it. I need someone to review the line/signal history and prior trouble reports rather than sending me through another gateway reboot. 636 Old Poplar Springs Rd, Kin
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Your Home Network
I’m here to say, well done Xfinity! You got the message and you understood the assignment. It took a long time; but you got there in the end, and service resumed on 8/10/2026. I had not seen the news so was very pleased this morning to see GMFB on ch
Does your retention department know they are on a deadline to restore NFL Network and RedZone?
Hello Xfinity! Does your retention department know they are on a hard deadline to restore the NFL Network and Red Zone PRIOR to the start of the NFL season this year? Please understand that your retention department has until September 9th, 2026 to restore access to the NFL Network and Red Zone. Thi
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Hello, @cmelching Let's review your accounts to make this right. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Sta
How do I get immediate credit for cancelled service?
I received an email confirmation as well as verbal over a support call that my service would be cancelled effective at the end of my current billing period. I was billed yet again for next month's service. Worse, I did a move request, and was billed and sent to collections instead of simply using th
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How do I get immediate credit for cancelled service?
I received an email confirmation as well as verbal over a support call that my service would be cancelled effective at the end of my current billing period. I was billed yet again for next month's service. Worse, I did a move request, and was billed and sent to collections instead of simply using th
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Billing
Hi there and welcome to Comcast @user_g560gq. Thank you so much for reaching out to us regarding your online account concerns. Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage more than one account through x
Want to see both of my addresses on one account
I have an Xfinity account for internet service at our NJ home. Yesterday I signed up for a second line at our new Florida vacation home. I am trying to have a single account to log into, where I can see both NJ and FL services. As we won’t be in Florida too often, I want the Billing Address to be ou
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Good morning, @tstack I am sorry to hear about the intermittent service issues have you tried the steps below in the Xfinity app to troubleshoot? Tap the Services tab. Tap Troubleshoot TV issues. Tap the applicable option to sta
Xi6-T Box Audio drops and intermittent Screen Freezing issues
Had this Xi6-T box now for about month. Notice that the Audio drops and screen freezes happen. I did have it connected wirelessly to XB8 but I now connected with Ethernet and still happens. Did the restart of few times with box. Just wondering if this is normal with these boxes? My signal is fine ac
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No credit for NO NFL Channels??
I have been a loyal Comcast’s customer for decades. Losing the NFL network and the Red Zone will be the reason I leave cable and get my tv entertainment through streaming services. With increased pricing and lower quality programming, the decision to finally leave cable will be that much easier to m
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Channels and Programming
Want to see both of my addresses on one account
I have an Xfinity account for internet service at our NJ home. Yesterday I signed up for a second line at our new Florida vacation home. I am trying to have a single account to log into, where I can see both NJ and FL services. As we won’t be in Florida too often, I want the Billing Address to be ou
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Sign-In and Account Management
Hello @user_hkl4b8,Please keep in mind that you are currently posting on the public forum right now. We ask that you refrain from posting personal information publicly as we want to make sure that you protect your personal and account security. When
Significant Failure in service, Immediate Cancellation & Refund
Dear Xfinity Customer Support, I am writing to formally request the immediate cancellation of my service and a full refund due to ongoing billing issues and a significant failure in service. In December, I transitioned from an Internet Essentials plan $14.99 monthly to a new plan offering 300 Mbps i
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user_p6wrem We appreciate the update! Let's take a look, and see what's going on. Because I'll need to access your account, please send a Direct Message with your name and service address. Click "Sign In" if necessary. Click the "D
Upstream change at the neighborhood node causing speed drop, modem cannot speak to neighborhood node. Modem stuck in IPv6 Provisioning Mode
My internet speed is capped at 250Mbps on my gigabit plan. I looked at my modem diagnostic page, and my second OFDM Downstream channel fails to lock, while the first is showing massive correctable codewords. Due to the modem's inability to receive data from the neighborhood node it is locked in to I
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A tech is coming out tommorrow.
in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.
Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.
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user_murs5l We are more than happy to assist you in any way we can, but we keep our conversations on this platform for both yours and our records to refer back to at any point. We are happy to continue in direct messaging at any point, or if you have
Retention offer made in chat then denied – ticket [Edited] and Chat ID [Edited] – is this an FCC issue?
A few days ago an Xfinity agent offered me $46/month for 500 Mbps for 5 years for being a loyal customer (no contract, no rental fees, unlimited data + $10 loyalty credit). No expiration was stated and I have the full chat transcript. I am a Gold member and was previously on the Loyalty Plan ($55 fo
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steamboatwillie7o Thanks for reaching out via our Xfinity Community Forums. I would be happy to review your account history, notes on the account and what steps are needed to help you get that the purchase of your phone set up. To get started,
Promotion not honored after being a mobile line to Xfinity my credit is frozen and I wasn't er asked to unfreeze it
I brought a 2nd line to Xfinity after trying their free service for 6 months. I left Verizon after 31 years and I was told that I could get a $400 credit toward a new phone if I brought my mobile phone to them. The agent ran a soft credit check without telling me and said I'm not qualified. I said,
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Significant Failure in service, Immediate Cancellation & Refund
Dear Xfinity Customer Support, I am writing to formally request the immediate cancellation of my service and a full refund due to ongoing billing issues and a significant failure in service. In December, I transitioned from an Internet Essentials plan $14.99 monthly to a new plan offering 300 Mbps i
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Customer Service
16 connected devices per Wi-Fi band (2.4 GHz and 5 GHz
I am requesting technical assistance with my customer-owned ARRIS SVG2482AC gateway. Since last week, the device has been limited to a maximum of 16 connected devices per Wi-Fi band (2.4 GHz and 5 GHz). This limitation was not present previously and appears to have occurred following an RDK-B firmwa
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Your Home Network
@user_1f4v6m I can help you get your services reconnected and up and working for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located
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Payment Submitted after Disconnect due to No payment
Hi, our Xfinity internet service was disconnected due to a past-due balance. I have now paid the full amount, and I have a payment confirmation number. We already have the Xfinity equipment at the property and just need the existing internet service restored. There is currently a guest staying at th
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