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@user_d3s10i We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to get your issues resolved. Never hesitate to create another public post for any of your future account and service nee
Unable to exchange new iPhone
I recently purchased an iPhone 17 Pro from Xfinity Mobile online and would like to exchange it for an iPhone 18 Pro. I first visited an Xfinity Store, where the exchange could not be processed. The store opened a ticket requesting a return label. After receiving no update for several days, I called
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Email not working on mobile deives (cellphone and tablet) works on Laptop
When I sign into my xfinity email account on my cellphone using samsung email app. I get a message" Couldnt verify account ........ Unable to connect to server". It also happen to my Samsung tablet. I get access to my email using my laptop. Any help ia appreciated
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Network
stupid policies for upgrades
I upgraded my daughter's phone the other day. It is scheduled for delivery tomorrow. They would not let me upgrade my phone because the agent said "there was a problem on the back end." What? Today I tried AGAIN to upgrade my phone but the comcast idiots will not allow me to upgrade my phone because
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Rules and Automations
Weekly free movie perk, the app says "Member Favorite - All Gone."
Hello, I am a Diamond tier member. For the past two months, whenever I log in on Thursday mornings (as early as 8:30 AM) to claim the weekly free movie perk, the app says "Member Favorite - All Gone." My Diamond status is active, so I'm not sure why I am completely locked out of this benefit every w
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Customer Service
user_wukl1b we can take a closer look at your services and account history. We will do all we can to help. Please send a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this for
Recurring neighborhood-wide internet outages — requesting escalation
We have experienced recurring Xfinity internet outages since moving into our home in the summer of 2025, often several times per month. This is not an isolated modem or Wi-Fi issue. Multiple homes in our Walnut Creek neighborhood (located in Huntingtown MD) experience the outages simultaneously, inc
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Hi @XfinityAirelle Yes, still an issue as of today (2026-10-08, 11:36 EDT). I re-tested: - 50.151.220.18, .20, .21, .26 and .27 all time out on TCP 443 (no SYN-ACK), from both a Windows and a Linux client.- ICMP to the same addresses still su
YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)
Since at least 2026-09-11, YouTube playback stalls because the Google Global Cache node inside the Comcast network at 50.151.220.26 is not accepting connections. Evidence, gathered 2026-09-11 from two different machines on my LAN: - Hostnames rr6---sn-bvvbaxivnuxqjvhj5nu-hp56.googlevideo.com and rr1
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cablecard
I replaced my TiVo hard drive and need an agent to manually update the Host ID and Data ID for my existing CableCARD on my account and send an entitlement signal." Can a level 3 agent help with that?
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Non-X1 Service
Any outstanding issues have been resolved, and this request can be marked complete. Thanks to all involved.
Unable to exchange new iPhone
I recently purchased an iPhone 17 Pro from Xfinity Mobile online and would like to exchange it for an iPhone 18 Pro. I first visited an Xfinity Store, where the exchange could not be processed. The store opened a ticket requesting a return label. After receiving no update for several days, I called
Question
If you need any additional information to troubleshoot further, please let me know. Otherwise, I look forward to your suggestions on next steps.
Gigabit Extra upload speed dropped from ~40 Mbps to ~20 Mbps after Xfinity network upgrade — severe upload latency
I have Xfinity Gigabit Extra. Before the recent Xfinity network upgrade in my area, I consistently received approximately 40 Mbps upload. Since the upgrade, my upload speed has consistently been approximately 20 Mbps, regardless of the time of day. I recently ran Waveform's Bufferbloat test and foun
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Hi there @user_y4w8om Sorry to hear your laptop is having trouble connecting to your home network. Are you only experiencing issues with the laptop, or are other devices having connection problems as well? Have you attempted any troubleshooting with
Laptop connection
Hi. My laptop doesn't work with wifi connection. Please let me know how can contact wifi connect with my laptop
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RE: YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)
Same cluster, same problem here (Broward County, FL). It's not just .26. 50.151.220.21, .24 and .26 all ignore TCP 443 from my connection. Ping to them works fine at ~12 ms, the SYN just never gets answered. It breaks Play Store downloads too, not only YouTube. Android resolves rr9.sn-bvvbaxivnuxqjv
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Your Home Network
Thank you for the helpful explanation. My primary concern isn't achieving the full Gigabit Extra speed; it's avoiding an unexpected service interruption. Could an official Xfinity employee confirm whether my already-activated C7000v2 can remain in se
Netgear C7000v2 — End-of-Life Status and Replacement Requirements
I am an existing Xfinity Internet customer using my own Netgear C7000v2 modem/router, purchased in 2018. My current plan is Gigabit Extra, costing $80/month. Xfinity's equipment compatibility checker recognizes my modem but displays the following warning: "Your modem isn't optimized for the plan you
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@user_j9sy46 Thank you for updating your topic !! Now closing solved thread.
CODA56 upload capped at ~40 Mbps on 300/100 plan — possible bootfile/provisioning issue
Hello, I recently replaced my old Netgear CM500 with a Hitron CODA56. My Plans shows 300 / 100 Mbps, Broadband Facts label also shows: Typical download 352 Mbps/ upload 117 Mbps. However, my actual speed is still approximately 340 Mbps down / 40 Mbps up, essentially the same upload speed I had on th
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NoNoBadPuppy Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
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@XfinityJorge wrote: "... IPv6 configuration would generally be supported by the manufacturer of the device ..." That's not quite correct. As with all cable communications equipment, the device has to support the desired features, and then Comcast/X
Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?
Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed
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user_ml21mv Hi there! We sincerely apologize for how long it has taken us to respond. A 26-day gap is far too long, especially after you provided such detailed troubleshooting and network information upfront. We can see that you had alre
YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)
Since at least 2026-09-11, YouTube playback stalls because the Google Global Cache node inside the Comcast network at 50.151.220.26 is not accepting connections. Evidence, gathered 2026-09-11 from two different machines on my LAN: - Hostnames rr6---sn-bvvbaxivnuxqjvhj5nu-hp56.googlevideo.com and rr1
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I have no problems with my ipv6 settings or router. My question, and that of the OP, is how to ask xfinity for a larger ipv6 prefix. That is not something that my router vendor can help me with, that is an ISP configuration. RFC 6177 recommends that
Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?
Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed
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Constant lying and lack of communication
I recently switched over 2 lines from t-mobile after an employee named Alex lied and told me he promised he would get my credit limit increased so I could upgrade my second phone and that he would notify me and my email would also receive alert when the increase happened. It never did, its like the
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Xfinity Compliments
@user_sjisyf You're in the right place for help. Can you confirm if this is happening with your cable boxes or a mobile device such as a phone or tablet etc.?
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So annoying- why doesnt my network get switched back
Why does my wireless connection switch to Xfinity network sometimes specifically overnight and not switch back to my dedicated home network. I’ve noticed when I can’t access internet channels or streaming apps (like Hulu) it’s on the Xfinity network so I have to go into settings on my tv and switch
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