Xfinity Community Forum

Requesting tenure bridge for Xfinity rewards

Hi, I am a returning customer with 15 years of previous history. I was told to reach out here to speak with an official employee about bridging my tenure to restore my Diamond Rewards status. Please reach out so I can provide my details via DM. Thank you!

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Customer Service

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Adding my Spouse to my Billing information

Hello, I would like some help on Adding my wife's name on our bill to information. Thank you

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Billing

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We are unable to send emails from any of our email apps on our Android phones. It appears to work only for about 3 hours once a day and then goes down again and I can tell when it's down by by not changing any settings on the outgoing server but it'

jkrim

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2 hours ago

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Cannot send emails from phone app

We are unable to send emails from any of our email apps on our Android phones. It appears to work only for about 3 hours and then goes down again and I can tell when it's down by. Never changing any settings on the outgoing server but it's simply gets a 421 error that comes back. When is this going

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I'd like to apologize for the frustration this has caused, especially after coming home from vacation! I completely understand that a three-day wait feels like an eternity when you rely on your email @user_lsk81d. To confirm, are you able to access y

XfinityQuemekia

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2 hours ago

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outlook stopped connecting to comcast

When I got home from a vacation on 2/25/2026, I discovered that MS Outlook can no longer connect to Comcast and that somehow New Outlook got loaded on to my PC. (I live alone, so no clue how that happened.) When I click Send-Receive, an error message displays the error code 08x00CCCE "Cannot connect

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I am getting Peacock error PPG_0017 and need help from an agent.

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Billing

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Billing

My TV channels were missing or pictures were poor quality for 3 days from 2/24 to today.. unable to request credit..because there was no outage but I was unable to watch several channels

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Channels and Programming

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Sorry to hear about the trouble you've experienced @Gee6! I'd hate to be ready to watch my favorite show, only to get the blue screen! Is this issue still occurring?

XfinityQuemekia

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3 hours ago

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Catchy tv

seems this channel is blacked out tonight. I tried it on both of my TVs. Anyone else experiencing this

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L

Adding spouse to bill

Hello I’m wondering how I can add my wife to my bill for proof of address purposes. I have already added her to the account so she has the power to make payments and contact for troubleshooting purposes. Just need to know how I can add her name to the bill. Also how long does it take to show up.

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Customer Service

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@user_af186a Thank you for stopping back in now that your conduit was installed. We would be happy to help look into getting your next steps started for you to relocate/change the type of drop you have. If you could send our team a direct message wit

XfinityAmandaB

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4 hours ago

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Relocating aerial line underground

I would like to put my aerial drop underground. I was in contact with support back in Sept 2025 and I previously met with a technician who said to re-contact Comcast after the conduit was installed. The conduit has now been installed. Please let me know what steps I should take next to proceed with

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There are no outages reported, and nothing to fix on our end. Xfinity needs to send out field technicians to fix the cables outside immediately.

user_2tew24

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4 hours ago

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When is the service going to be connected in New Bedford Massachusetts?

I have not had internet services all day. When will it be restored in New Bedford at zip code 02746?

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I should have mentioned that this morning, when I entered the bot loop again, it DID say there was trouble detected, and offered me a visit from a tech. That visit showed that the problem affected the whole neighborhood, and triggered further action

user_2ng9od

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4 hours ago

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Low uplink speed: 10kbps

That's not a typo: 10-20 thousand bits per second. There was trouble reported in our Chicago area today, but Comcast claims it is repaired. Download speed is fine, >150Mbps, however, upload should be 15Mbps (per plan, and has been in the past). It is so slow that pages (like this one) load slowly, w

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We haven't had internet since Monday morning when the storm started. This is the longest I've ever been without internet and need it for work. They said they were coming to fix it since Wednesday, then Thursday, now Friday, and they keep doing nothin

user_2tew24

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4 hours ago

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When is the service going to be connected in New Bedford Massachusetts?

I have not had internet services all day. When will it be restored in New Bedford at zip code 02746?

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Accepted Solution

After a visit by a tech today, and followup work on the distribution system by another, the poor uplink now seems to be fixed for me, and also for my neighbors. My Arris SB6190 modem had been operating uplink channels at ~55dbmV, and have now droppe

user_2ng9od

commented

4 hours ago

to the conversation:

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Low uplink speed: 10kbps

That's not a typo: 10-20 thousand bits per second. There was trouble reported in our Chicago area today, but Comcast claims it is repaired. Download speed is fine, >150Mbps, however, upload should be 15Mbps (per plan, and has been in the past). It is so slow that pages (like this one) load slowly, w

Question

Cannot send emails from phone app

We are unable to send emails from any of our email apps on our Android phones. It appears to work only for about 3 hours and then goes down again and I can tell when it's down by. Never changing any settings on the outgoing server but it's simply gets a 421 error that comes back. When is this going

Question

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Customer Service

15

1

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U

outlook stopped connecting to comcast

When I got home from a vacation on 2/25/2026, I discovered that MS Outlook can no longer connect to Comcast and that somehow New Outlook got loaded on to my PC. (I live alone, so no clue how that happened.) When I click Send-Receive, an error message displays the error code 08x00CCCE "Cannot connect

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Customer Service

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@user_w0w99j, Do you have your modem connected directly to a wall outlet or a power strip?

XfinityNatalie

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4 hours ago

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Started Unicast Maintenance Ranging - No Response received - T3 time-out

Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c

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Are you receiving an error code or just this message?

XfinityDuron

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4 hours ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

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... Since 3AM today my INBOX has received 3000+ SPAMs ... Proceed with caution! When scammers manage to hack into an online account, they sometimes "mailbomb" the account's recovery email addresses in the hope that the victim will be overwhelmed by

BruceW

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4 hours ago

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Email Spam Problems

Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr

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user_kbreym Thanks for reaching out! Have you tried accessing your Xfinity account through the Xfinity Web Site to ensure your Xfinity User ID is still active?

XfinityMartyR

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5 hours ago

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I can’t get the Xfinity app to work on my iPhone

I’m trying to reopen my Xfinity account and Xfinity Mobile the one I went with help at an Xfinity store. The app kept giving me this message. Access denied, you don’t have permission to access this website. I’ve tried deleting the app and re-downloading it doing it on different Wi-Fi sites or on cel

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Relocating aerial line underground

I would like to put my aerial drop underground. I was in contact with support back in Sept 2025 and I previously met with a technician who said to re-contact Comcast after the conduit was installed. The conduit has now been installed. Please let me know what steps I should take next to proceed with

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Your Home Network

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