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Removing xFi complete
I see that xFi complete has a few features I don't need, and it includes the rental of a modem. If I got my own modem could I cancel this additional $25 charge per month?
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Billing
user_6slvob We suggest reaching back out to CSA if you do not agree with the assessment so that this can continue to be investigated.
Xfinity email server issuing unsolicited and bogus spam reports
Every time I send to multiple people at a single destination email address, Xfinity, without cause, starts issuing bogus spam email reports, sending them to my email inbox. The actual emails go through to the destination email address. I've called Xfinity multiple times. They refuse to fix the probl
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@BruceW The correct IP is 96.103.146.27. That is Comcast/Xfinity https://ipinfo.io/ips/96.103.146.0/24
Xfinity email server issuing unsolicited and bogus spam reports
Every time I send to multiple people at a single destination email address, Xfinity, without cause, starts issuing bogus spam email reports, sending them to my email inbox. The actual emails go through to the destination email address. I've called Xfinity multiple times. They refuse to fix the probl
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this works............................
RCS Group Chats: Activation ongoing
I have been an Xfinity customer for years. All of my Group Chats are locked and say I need to Activate RCS chat - however, the toggle is on and the status states: Status Code:3000 Status details: Please wait, activation is ongoing.
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Xfinity is not releasing the mobile number (Device is already unlocked, Number lock is tuned off too)
I submitted a port‑out request on May 13th, 2026 to move my number from Xfinity to another carrier. Both carriers are saying the porting process is complete. On the new carrier, I’m able to make outgoing calls, but I’m not receiving any incoming calls or text messages. My number is still active on b
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Network
@user_smhvsi I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Request for Review of Seasonal Hold and Equipment Charges
Hello, I have been a loyal Xfinity customer for more than 20 years. Recently, I relocated from Hollywood, Florida, to Morrow, Georgia. On March 1, 2026, I contacted Xfinity to notify the company of my move. During that conversation, I was offered the option to place my account on a seasonal hold for
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user_jjo4x0 Thanks for reaching out to us here on our Forums about the eSim situation for your mobile phone. You have come to the right place for help, and we would be happy to assist with getting this fixed for you. Can you send us a direct me
bad E sim
my phones cell service stopped the store said it was an e sim card issue. they said they can't push a new sim to the phone because of an open ticket is preventing them from doing so. no ones seems to know how to get this problem resolved. I cant be in limo without phone service.
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Request for Review of Seasonal Hold and Equipment Charges
Hello, I have been a loyal Xfinity customer for more than 20 years. Recently, I relocated from Hollywood, Florida, to Morrow, Georgia. On March 1, 2026, I contacted Xfinity to notify the company of my move. During that conversation, I was offered the option to place my account on a seasonal hold for
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Billing
X1 4K DVRs and Xi-6A Satellites Continue to Malfunction
The reliability problems with Comcast X1 hardware continue. I have made 6 Satellite replacements - including the replacement of a coaxial cable 4K DVR with a Satellite. Within a month I had to replace the satellite with another coaxial 4K DVR and now it's malfunctioning. A Comcast technician was in
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X1
bad E sim
my phones cell service stopped the store said it was an e sim card issue. they said they can't push a new sim to the phone because of an open ticket is preventing them from doing so. no ones seems to know how to get this problem resolved. I cant be in limo without phone service.
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Customer Service
user_76ypg7 Good morning, and Happy Saturday! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with signing into your account. I can see how this would be a super frustrating experience. I'm happy to help you get yo
Signing in continually brings me back to sign in page
It did it like 12 times yesterday and I gave up. This is logging in from the main xfinity page. Also, I /never/ get the text SMS messages for the 2 factor. Email code does come through but takes like 3 minutes. I input the code and I'm back to signing in. Doesn't matter if I select "stay logged in o
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user_yrjxhv Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to assist you with the line that needs to be buried. When you can, please send a Direct Message with your full name and address. Here are instructions on
will you please bury my cable line?
xfinity put new cable line in my condo 7 weeks ago and never buried the cable
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will you please bury my cable line?
xfinity put new cable line in my condo 7 weeks ago and never buried the cable
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Customer Service
@user_jc4ksb I am sorry to hear your messages disappeared. I would be concerned as well. Did you migrate to Yahoo? If the email has already been transferred, you will need to contact Yahoo support for assistance. After the transfer is complete, we
XfinityDena
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21 minutes ago
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email
my inbox emptied itself when I logged in
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