Xfinity Community Forum

I’m moving to a new location April 10th and set up my plan to switch to the new location on that day. However, my internet at my current address has been shutoff and I was given a notification that someone was being sent to the new address today to install equipment. I’m not there to let them in to

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Your Home Network

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@XfinityAldrik But, why on TikTok?

user_zjweqn

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13 minutes ago

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What the world is everycrack.com

I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.

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No answer has been received

user_m8hcrd

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15 minutes ago

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[Edited: "Personal Information"]

I need an email that was sent to me today. 3/31/26 [Edited: "Personal Information"]

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GOAT movie audio desynchronized

Decided to rent the GOAT animated movie that was recently added to on demand, but it had about a 2 second audio desync. I was able to get a credit refund for the purchase already, but I wanted to make a post so that issue can be looked into. I checked to make sure the problem wasn't on my end by che

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On Demand

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Thank you for posting on our community forums, user_m8hcrd. The best way to gain access to your emails would be online by visiting our website HERE.

XfinityDilary

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17 minutes ago

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Emails from today

I need an email that was sent today to [Edited: "Personal Information"]

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I did not get an answer

user_m8hcrd

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18 minutes ago

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[Edited: "Personal Information"]

I need an email that was sent to me today. 3/31/26 [Edited: "Personal Information"]

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[Edited: "Personal Information"]

I need an email that was sent to me today. 3/31/26 [Edited: "Personal Information"]

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Accessibility

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I have replied back to the DM. Pls review.

CherylKC

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20 minutes ago

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Lost all my email from Xfinity “support” person

I had the worst experience I have ever had with Xfinity customer service yesterday, MJ was her name. My Xfinity email wasn’t syncing with my iPhone. She had me delete my iPhone email account, which then deleted all of my email except for one day. She has me change from imap to POP. Only 1 day of ema

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Agree!! I’ve paid way too much for far too long to lose CBS.

user_58c73d

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23 minutes ago

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Lost our CBS channel in Nashville in the middle of a show!

All of a sudden, we lost our CBS station in Nashville with some sort of lame explanation about contract negotiations. I have been a Comcast member for almost 28 years and have thought about cancelling several times as your monthly fees are so high. Guess it's now time to leave. AT&T just put fiber i

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Emails from today

I need an email that was sent today to [Edited: "Personal Information"]

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Accessibility

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Thank you - just sent a direct message to Xfinity Support with my info.

user_c5e50v

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23 minutes ago

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New user, can sign in but can't finish setting up internet plan

I'm trying to set up Xfinity internet at my new residence. I created an Xfinity ID and chose a plan, but didn't finish (had to go double-check that I had entered the correct address for my new place). When I signed back in later to finish, I was not able to manage my plan, access my account settings

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user_c5e50vThank you for reaching out. I ask that you reach out privately, so we can cover the details of your account/profile. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, yo

XfinityVianney

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28 minutes ago

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New user, can sign in but can't finish setting up internet plan

I'm trying to set up Xfinity internet at my new residence. I created an Xfinity ID and chose a plan, but didn't finish (had to go double-check that I had entered the correct address for my new place). When I signed back in later to finish, I was not able to manage my plan, access my account settings

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Noladarling, I apologize about that. The form would have had to be done beforehand, since it does take up to 48 hours to receive the return instruction email, so the return can be correctly processed, since it is not a device in our normal inventory.

XfinityAmandaB

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30 minutes ago

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Unresolved Refund

To Whom It May Concern, I am following up on a refund that remains unresolved despite multiple contacts with Xfinity support. On 2/10/2026, I returned a Storm Ready device and backup battery to a Comcast store (Transaction Receipt #226078). I was told verbally during a 45-minute phone call on 2/10/2

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New user, can sign in but can't finish setting up internet plan

I'm trying to set up Xfinity internet at my new residence. I created an Xfinity ID and chose a plan, but didn't finish (had to go double-check that I had entered the correct address for my new place). When I signed back in later to finish, I was not able to manage my plan, access my account settings

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Sign-In and Account Management

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@CherylKC We replied to your Direct Message. You'll have to log in to read the response.

XfinityLinda

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43 minutes ago

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Lost all my email from Xfinity “support” person

I had the worst experience I have ever had with Xfinity customer service yesterday, MJ was her name. My Xfinity email wasn’t syncing with my iPhone. She had me delete my iPhone email account, which then deleted all of my email except for one day. She has me change from imap to POP. Only 1 day of ema

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I did exactly as requested and have not heard anything. I got an email asking me to mark this as resolved, but how is it resolved when Xfinity doesn’t follow through on their own request?

CherylKC

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46 minutes ago

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Lost all my email from Xfinity “support” person

I had the worst experience I have ever had with Xfinity customer service yesterday, MJ was her name. My Xfinity email wasn’t syncing with my iPhone. She had me delete my iPhone email account, which then deleted all of my email except for one day. She has me change from imap to POP. Only 1 day of ema

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Why expired

We pay you to have convenience I can get what I need else there but though many additional steps . No agreement means my on demand isn’t recording any of my shows , forcing me to view in an app. The only reason I have cable is convenience. Do better

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Channels and Programming

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I cannot get my emails on my iPhone 17 pro max. I have spent over 2 hours on this and it's extremely frustrating that Xfinity has made this process a waste of time. I have changed my email passwords, updated and ensure I have "imap.comcast.net

user_vqczv8

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53 minutes ago

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my email is not working on my iphone 15

I keep getting the message that my email is unavailable on my iphone 15. I deleted my account and readded several times and nothing works. I can log into the website and i have no problem but when I do it on my iphone is get the message the my imap password is incorrect.

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