Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (495.9K)
uas300 Always a pleasure to help! The HDMI and laptop is a solid way to test this out. Hope your morning is going smoothly. Was the plan to test the HDMI from the laptop today?
can't reach live agent on chat
I've tried to use chat several times. The bot replies with a generic "I can help with most issues but if not I can connect you to an agent". I tried clicking on the options it offered then typing 'something else', 'agent', customer service', "connect to live agent', etc. No matter what I did it woul
Question
Hi - I did select an issue and then agent but it kept looping me back with the same message "I can help with most issues but if not get you to an agent". Never got an agent and gave up after 10+ minutes because I was frustrated. I did al
can't reach live agent on chat
I've tried to use chat several times. The bot replies with a generic "I can help with most issues but if not I can connect you to an agent". I tried clicking on the options it offered then typing 'something else', 'agent', customer service', "connect to live agent', etc. No matter what I did it woul
Question
I need to set up an appointment to relocate my Internet cable since is a hazard for the pool construction
We have a cable hanging in the back to our house that is not allowing our pool permit to pass. The addres is 136 Santander and is not the address showing in our account. How we can set up an appointment with the technician and how much will be?
Question
•
Devices and Equipment
Hello, @mathiarobinson121485 I know these types of situations are a huge inconvenience and very stressful. Especially if you've called and spent a ton of time on the phone. Visiting an Xfinity Store sounds like our best bet to get the phone working.
I've been hacked
My phone lines has been hacked and they have gotten into my cash app and chime and empty my bank account. I still haven't gotten a resolution since this happened yesterday 7/11/26. I stayed on the phone using my sister's phone with Xfinity constantly transferring me to different departments all day
Question
Closing old thread
Updated my plan and now I'm not getting HBO or other premium channels
Switched out of my old legacy plan to the new Premier plan on Saturday to lower my bill and now I can't get HBO, SHOW, MGM+ or Paramount+ but I'm paying for them. Spent almost an hour on the phone last night mostly on hold because the rep apparently didn't know how to fix the problem so I'm posting
Question
How to cancel the unnecessary mobile line without affecting 5-year internet price lock?
Sale in Xfinity store added a mobile line for me yesterday and claimed that I had to keep the line active for 6 months even it is free for the first year. Can I cancel the unnecessary mobile line without affecting my 5-year Internet price lock now?
Question
•
Your Home Network
user_ty6dqc Welcome to our community forum and thank you for bringing this unburied cable to our attention. I'll collect your information in a private thread so I can open a ticket to have this addressed by your local Xfinity technicians.
Outside cable
It’s been 5 weeks since Xfinity service was started and the outside cable is still not buried. I had an email stating the process was initiated and a conversation with a customer service employee regarding answers to the email questions. He promised me the cable would be buried by 7/5/26. Not so and
Question
Hello, @user_usir5a are you able to review your billing statement for these changes? Page 1 provides a quick summary in the box on the right side of the statement. You can also go to page 3 where any billing changes are highlighted in green under the
Price hike
Why has my internet jumped so high in price? I'm a senior citizen and on a strict budget.
Question
@XfinityThomasD Thank you for your answer. I will send a DM to support team.
Requesting written confirmation of verbal promise from retention department, regarding billing discrepancy still showing
Hello Xfinity Support Team, I am following up on a phone call I had regarding a billing issue that has not yet been reflected in my account. Call details: - Date: July 4, 2026 - Time: 10:58 PM EST My 2-year promotional rate recently expired, and my monthly bill increased significantly. I initially r
Question
Free mobile line
I recently switched 3 lines over to xfinity mobile. The representative who handled my switch did not mention anything of a free mobile line and I would like to utilize that free line on any one of the 3 lines i just added.
Question
•
Plan
Price hike
Why has my internet jumped so high in price? I'm a senior citizen and on a strict budget.
Question
•
Billing
Hello @TorrisBabelEI, thank you for taking the time to leave a post. I can certainly understand wanting to explore your options before your current promotion expires, and I appreciate you taking a proactive approach. We'd be happy to review your acco
Promotion ending soon — request for available internet offers
Hello, My current internet promotional discount is scheduled to end on August 11, 2026. I currently have an internet-only plan with speeds up to 300 Mbps and pay $40 per month, including the automatic payment and paperless billing discount. I would like to check whether there are any available promo
Question
Outside cable
It’s been 5 weeks since Xfinity service was started and the outside cable is still not buried. I had an email stating the process was initiated and a conversation with a customer service employee regarding answers to the email questions. He promised me the cable would be buried by 7/5/26. Not so and
Question
•
Customer Service
@user_matntw My apologies for any inconvenience this has caused you. I would like to explain how the disconnection process works. The overall disconnection process can take two weeks, but your bill stops. Depending on the date you disconnected your
Returned equipment and closed account but still being charged
I returned equipment and was told my account has been closed yet I'm receiving messages that I owe money I wasn't under a contract for MONTHS before returning and I can't afford them to keep charging me money and I have no access to the account because IT HAS BEEN CLOSED THE DAY I CAME IN.
Question
I'm not accepting the "solution" until I hear back from someone and the problem is FIXED.
DVR recordings corrupt AND HORRIBLE service from Xfinity
I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I ga
Question
I've been hacked
My phone lines has been hacked and they have gotten into my cash app and chime and empty my bank account. I still haven't gotten a resolution since this happened yesterday 7/11/26. I stayed on the phone using my sister's phone with Xfinity constantly transferring me to different departments all day
Question
•
Customer Service
Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand a
Email question [Edited]
Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do [Title Edited: "Personal Information"]
Question
Hello, @user_v3ov1q Xfinity offers a $10 internet option through its NOW Internet plan, which is a prepaid home internet service. This plan includes unlimited data and WiFi equipment, with no commitments required. Additionally, Xfinity provides affor
XfinityThomasC
commented
8 minutes ago
to the conversation:
0
0
Looking for wifi [Edited]
I live in subsidized housing. My name is [Edited: "Personal Information"]. Someone told me that Wi-Fi is $10 a month here. [Title Edited: "Personal Information"]
Question