Xfinity Community Forum

Hello

I had an open Xfinity phone box delivered in April. No phone was inside ! Can anyone help me? I’ve called 15 times and they say police report, take pics, and I’ve waited 20 days now. name is zack emaik is [Edited: "Personal Information"] PLEASE HELP

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Network

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R

Actually, it sends me to an Xfinity page that says that my mail is accessible at Yahoo Mail with a link that connects to Yahoo Mail page that has mail from one of the three comcast.net email accounts but not the other two. So no to answer your questi

rsmgcomcastoldies

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7 minutes ago

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

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user_94njpo. Thank you for sharing this, and I’m truly sorry for the frustration you’ve experienced. I understand how upsetting it is to agree to an upgrade based on certain terms, only to be told afterward about additional costs and limi

XfinityDilary

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11 minutes ago

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Bait and switch plan change and insufferable customer service

Hello. I've been a customer since 2004 and have never experienced such poor customer care as I have over the past week. I previously had a FAST plan at 55 dollars a month, which had about a year left on the agreement. Was offered a new plan that would cost 85 dollars per month, but also include a ph

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@user_0l4xv9 My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect m

Again

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13 minutes ago

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Email

My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?

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Will do just that, thank you.

user_alkqg7

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14 minutes ago

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Sent to collections

I've been a xfinity customer for many years, always paid on time. Now I'm considering moving to another provider because I was taken to collections marked as from Comcast. It already hit my credit report and I never received mail or email or a phone call inregards to anything like it. My statements

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user_swprq9 Thank you again for being part of the Xfinity family! I'm glad our team could help get your services disconnected as requested. Take care!

XfinityMartyR

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15 minutes ago

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cancel services

I need to cancel all of my services today. How do I do that. I don't want to have to schedule a callback and have to wait multiple days to get a call back.

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@rsmgcomcastoldies Sorry for such a long comment. Basically the migration process was very easy for two of the addresses. It really was click the link and follow the prompts (which I couldn't believe at first read). However, there are some accounts

Again

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17 minutes ago

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

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@user_eiza01 Can’t log into my email Why not? You don't give much information for us to help you. What error message[s] are you getting? Are you trying to sign in to webmail? or are you using a third party email app? Have

Again

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20 minutes ago

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Email

Can’t log into my email

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Sorry for such a long comment. Basically the migration process was very easy for two of the addresses. It really was click the link and follow the prompts (which I couldn't believe at first read). However, there are some accounts that are problematic

rsmgcomcastoldies

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21 minutes ago

to the conversation:

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

Question

U

Bait and switch plan change and insufferable customer service

Hello. I've been a customer since 2004 and have never experienced such poor customer care as I have over the past week. I previously had a FAST plan at 55 dollars a month, which had about a year left on the agreement. Was offered a new plan that would cost 85 dollars per month, but also include a ph

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Customer Service

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I've sent the direct message to Xfinity Support.

user_uz2kke

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28 minutes ago

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Subdivision Plat Approval/Will Serve Letter

I have a subdivision plat that needs to be signed by Comcast before it can be recorded. How do I go about getting a Comcast representative's signature?

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Hi there, @user_rjufv4! Thanks for reaching out to get your Xfinity Mobile voicemail set up. I understand using *86 did not allow you to access it. Have you also tried your phone app's voicemail tab? Did you recently activate this device or was the v

XfinityRay

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31 minutes ago

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Voicemail

When attempting to set up voicemail box on my cell phone we get the message that it is currently unavailable.

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I already received my invitation. My family had 5 Comcast email addresses. We received an invitation that included 3 of those addresses. We have migrated 2 of them but the third one, which was most definitely an active account that was being used dai

rsmgcomcastoldies

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31 minutes ago

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Yahoo Migration

I would like to migrate to yahoo but haven't received a migration email.

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Thank you for posting on our community forums for assistance, user_uz2kke. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Me

XfinityDilary

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43 minutes ago

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Subdivision Plat Approval/Will Serve Letter

I have a subdivision plat that needs to be signed by Comcast before it can be recorded. How do I go about getting a Comcast representative's signature?

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user_74da4v i'm sorry to hear about your experience and can definitely understand the frustration. Our team is available to help review the closed account to make sure it was disconnected effective for the right date if you'd like. We would need your

XfinityThomasD

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46 minutes ago

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I loathe Xfinity!

After months of calling and telling Xfinity to discontinue my service, they finally stopped my services, then sent me overdue bills for a product I wasn't using. They threatened collections, and once again I called to let them know that the service was discontinued. I returned all equipment. Does an

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wfcash - Thank you so much for taking the time to share your feedback so that other community members can benefit from the conversation as well. That collaborative spirit is exactly what our forums are all about, and it’s truly appreciated. &nb

XfinityThomasA

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47 minutes ago

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Audio Droputs

Hello, I have random intermittent audio drop outs. I've replaced the set top box and HDMI cable and switched to a different HDMI input. I have a Karoke machine connected and it has no audio drop

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Used admin as the user name and password on the label, no luck Thanks for the suggestion

user_twh773

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50 minutes ago

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Xb8 Gateway can’t access admin to change setting

I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in

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Have you tried admin for the username and the password that is on the label on the bottom or back panel of the device ?

EG

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57 minutes ago

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Xb8 Gateway can’t access admin to change setting

I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in

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I appreciate you getting back no matter what username or password I use I get a box saying “ user name or password is incorrect “ I have been trying to access the admin page without success

user_twh773

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1 hour ago

to the conversation:

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Xb8 Gateway can’t access admin to change setting

I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in

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Subdivision Plat Approval/Will Serve Letter

I have a subdivision plat that needs to be signed by Comcast before it can be recorded. How do I go about getting a Comcast representative's signature?

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Customer Service

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