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Hello, I am still unable to update/add a payment method.
Unable to Update Payment Method
I recently updated my phone number and email. After the updating and verifying them I'm no longer able to add/update my payment method. You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address
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This only started in the last 3 weeks, I never had a problem before that
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
Question
My issue is still not resolve, they scheduled an appointment for this morning after i told them I was not going to be home. I advised them that I had to work and I would not be missing anymore time from work after they lied and didn't show up this pa
Formal Complaint
I am submitting this formal complaint regarding repeated failures by Xfinity to keep scheduled service appointments, false statements made by your staff, and the resulting loss of income and disruption to my family. I had a scheduled technician appointment with a service window of 5:00 PM – 7:00 PM.
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No attachments, just a link to the newsletter Subject: Winter 2026 Alumni News + Make a Joyful Noise! — Let’s Cheer for ND Together and the link: Click here to view the full Winter 2026 Alumni Newsletter
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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Yes, this is the login associated with my Xfinity account email - it looks like the system won’t even let me login to the other one associated with my other email address, so it might be better for you to reply to this one. I’ll just wait to hear bac
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@piercedr_4037 No I was using Xfinity.com and Xfinity Login. Hopefully, CSA can assist me with retrieving my email accounts and then migrating to Yahoo.com. Thank you for the CSA contact info. I'm keeping my fingers crossed. I have been with Xfini
Xfinity Email
I am unable to login to my Xfinity email. I never received notification with date when my email account was migrating to Xfinity. Xfinity Customer Service please contact me to provide assistance with accessing my two Xfinity email accounts.
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user_p3nitl Typically our system uses the USPS database for the address. Is the 64083 what USPS has on record?
Service Address Zip Code is wrong
The zip code on the service address of my account is wrong. It's showing 64144 and that is incorrect, the correct zip code is 64083. How do we get this corrected in your system so the billing information matches the service address?
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derelict Thank you for reaching out to us here with your questions! If your existing X1 box is not 4K then you can definitely exchange the X1 box you have for a 4K box at your nearest Xfinity store. I am sorry to hear the Xfinity store you used to go
What do I do to get new cable box??
I just recently signed up for a new Xfinity plan. It says the plan includes "First 4K TV Box" ... I have a couple of questions about this: 1. does this box replace our existing HD cable box? 2. how do I go about getting the new box? We used to go up to the Comcast office in Union City to do such thi
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EricBTX It's okay, we are all new at one point. I would use the one you use for your Xfinity Account. Since you are working with us in DM, hold off on making any changes until we are finished. I would hate for that to mess with things.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@EricBTX it also looks like I created two different logins to this forum somehow? I was very confused about that last night. Would you be able to copy your DM reply to this login? It has the actual email address associated with my Xfinity account. T
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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@user_nstbi4 You would need to go into your browser and turn off the pop up advertisement settings, To turn off a pop-up blocker, access your browser’s settings, navigate to "Privacy and Security" or "Site Settings," and toggle the "Pop-ups and
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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Thank you, and I’m sorry about that! This is the first time I’ve used this forum, and I’m unfamiliar with the procedures here. The Xfinity Assistant isn’t much help and there doesn’t seem to be a direct way to talk to a human except possibly here on
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Address Zip Code is wrong
The zip code on the service address of my account is wrong. It's showing 64144 and that is incorrect, the correct zip code is 64083. How do we get this corrected in your system so the billing information matches the service address?
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Howdy Charri44 I would be happy to check on this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sig
Cancellation notice
Cancellation email received but I did not cancel anything. Mistake or scam?
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This is coming up even with my browser closed.
pop up add for now wifi pass
How do I stop the stupid wifi pass add from continually popping up over my screen. I don't want or need wifi. Thank you.
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@user_dchtrn @Again tried your solution and nothing changed. It is also the reason @7sfbytes posted multiple times. Your solution didn't do anything I am sorry it didn't work for you, as it has for a number of customers. As far as @7sfbytes&nbs
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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This happened to me today. I finally found the setting at the very bottom of the homepage. It says: English | Español Obviously Español was selected, so I just clicked English and it fixed it.
How do I access my account when it is in Spanish which I can't read
All of a sudden all my Xfinity account information is in Spanish. I keep getting told to switch it back to English but I can't read Spanish to understand where or how to do this
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user_ytnhx1, Hey there! Thanks so much for reaching out to Xfinity Support. There are a few things that could be causing you to not get your Comcast email on your iPhone. Here are a few things to check: 1. Make sure you have not exceeded your m
XfinityAngie
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Cannot get Emails [Edited]
I can not get my emails from comcast on my I-phone
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