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Okay, we can run some troubleshooting. I would need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the t
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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Fedex has admitted and acknowledged that the package is lost whilst be on 3 way with Xfinity. They also mentioned several times that only Xfinity can submit a claim for this. I have the emails that prove that from FedEx. All tickets are still active,
FedEx lost my trade in phone and Xfinity is trying to charge me bc they don't want to file a claim with FedEx
I have several open tickets, I have 3 way called FedEx and Assurant about where my phone is at. Xfinity has completely disregarded my problems. Now they tried to charge my card $500 for no reason. I need corporate to call me and either give me top dollar for my trade in or send me my phone back. It
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Exactly word for word what is posted on this post and have tried exactly everything that is listed in this post as well. This is a problem on xfinity side, espn side, disney side of things not the users. It is a constant loop and won't work. Xfinity
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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Yes. As stated in a previous post
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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I'm sorry to hear the messaging issue never got resolved user_y4j7td, and even more so hate to lose you as a member of the Xfinity family. If there is anything we can do to help in any way, please let us know!
rcs messaging
After the most recent IOS update my RCS messaging stopped working. That was about 3 weeks ago. I have called Xfinity Customer Support several times a week since the time the issue began and the issue has still not been resolved. They keep asking me to do the same troubleshooting methods over and ove
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Wifi literally doesn't work
I have chatted with 3 different representatives about my WiFi constantly going out for several hours. One agent told me he fixed the problem and I would never have to deal with it again. He lied, and it's happening even more frequently now. I HATE this company and am cancelling as soon as I move.
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Customer Service
Good evening @user_lp1fvt. Our team can help you with your mobile issue concern with that ported out line. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") m
Still waiting for response from Xfinity Mobile to release my line to my new provider
Submitted a transfer request yesterday (July 7, [Edited: Personal Information]) and the new provider is still waiting for Xfinity to release the line. Phone number is unlocked. Transfer PIN is correct. Wondering what is the hold up?
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Hey there Ms_CherB 👋 We definitely don't want there to be any confusion regarding the status of your current account and the one that had been disconnected, so we'd be happy to check things out for you! To get started, please send us a direct chat m
Question about account
I spent three days getting my account straightened out after an agent mistakenly added a second account at my address after I asked to make some changes. I scheduled a call yesterday and the agent I talked to was able to deactivate the second account. I thought everything was fine but a message was
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So it's okay when xfinity can donate five to ten million for Trump's ballroom? Not acceptable! Your customers come first!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Just out of curiosity, have you used the Xfinity Stream App on devices, other than Roku at any point? If so, is the same issue occurring?
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
Question
Hello @user_b827lb, and thanks for sharing your thoughts on our Xfinity Community forums. We understand how important NFL programming is to many of our customers. Please know that we are actively working with the NFL and exploring every available pat
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Question about account
I spent three days getting my account straightened out after an agent mistakenly added a second account at my address after I asked to make some changes. I scheduled a call yesterday and the agent I talked to was able to deactivate the second account. I thought everything was fine but a message was
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Sign-In and Account Management
Good evening @Mahoganie3. If you are having bad weather in the area, it could have cause your services to go down. Head over to https://www.xfinity.com/support/statusmap and input your address to see if you are showing in an area interruption. If not
No signal after thunder
My Internet and cable both stopped immediately after a loud thunderclap. The gateway has only a flashing orange light, and my cable box says ‘Looking for a signal.’ I have replaced the Ethernet and coax cables and power-cycled the equipment. Both services are still down.
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Not specific shows. These *do* show up on the cable box - that is when I did the sync.
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
Question
Good evening terrylh thanksso much for taking the time to reach out here via our Xfinity Forums with these email questions! Are you able to login using our website https://www.xfinity.com/email and view your email inbox? Vie
Change from Comcast to yahoo
I know I still have a Comcast address but I can’t remember if I changed to yahoo. We have been scammed by someone impersonating Xfinity before. I don’t think I changed my account to the yahoo account because there is nothing on my email since yesterday. Please help me with this issue.
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Billing statements from 2023
How can I access billing statements beyond 2 years, i.e from 2023? Thank you!
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Rules and Automations
I too am having all of the same problems as these posts. I have two Xfinity accounts. On the first, I have wireless boxes with no issues stream P+. On the second account, I have an X1 box and it displays ALL of the issues stated above. I like the ide
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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@southmad Hi there, and thank you for providing such detailed information! I appreciate you taking the time to work with the field technician and sharing the findings from the visit. Based on what you've described, I understand the technician confirm
Field Tech verified NO OFDMA / Next-Gen signal at the pole (Hitron CODA56)
Hi Xfinity Support Team, Following up on my previous request regarding my customer-owned Hitron CODA56 and missing upstream OFDMA channels. An Xfinity field technician just finished testing my line on-site. The technician tested signal directly at the tap/pole outside my house and confirmed that the
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Hello user_jxvbcg, thank you for reaching out here in our Xfinity Community forum. Congratulations on the new baby! This is an exciting and tiring time all at once. Also, please give your husband our thanks for his service, as well as yourself. It's
Unused gift card needs to be reissued.
I got a prepaid gift card, that I didn’t realize had such a short expiration date. My husband was deployed and I just had a new baby. It’s only a few days expired and never used. I would really appreciate it being reissued.
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@XfinityEva wrote: "... If you want to make sure this is a real email you can check the sender ..." Unfortunately that is incorrect. Scammers can and do fake their email "From:" addresses. A bad address guarantees that the email is a fake, but a "go
BruceW
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live representitive
How do i get to speak to a live representative about yahoo mail activation. I keep getting spam emails: Comcast@/XFinity 2026 Dear Valued Customer, Last month, we informed you that the previous version of our Webmail would be suspended effective August 10th 2026, due to recent changes in our partner
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