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user_vks94 Hello, do you still need assistance with your free security camera request?
free security camera
Received a free security camera via a recent August Xfinity Membership Benefit. Not sure if this is also a free service that I use to activate and use the camera or do I need to purchase an additional service. Obviously, do not want to purchase additional services on my already larger bill. The encl
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Hello there @user_mgbdbo, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if nece
Remove aerial drop
Hi, How do I go about having an old Comcast line removed from my house to the pole?
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Adding family members' name(s) to statements
Hello, I would like to add my mother's (and ideally also my spouse's) names to my billing statement. A previous post says it must be done via DM, not just by adding users in my Xfinity account. Can anyone help me find the button?
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Billing
Same, I want my dollar back
The Odyssey
I purchased the Odyssey on demand tonight. The movie provided is a "mock-buster" it is garbage and not what I was looking for. I would like a refund
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wanna upgrade internet
i lost the agent and not appearing back but i wanna upgrade to 1.2 gb and get 2 pro extender all in one and i wanna know if i have to have someone set it up or explain how i set it up and what do i do with anew modem and the old one
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Hi @user_6pu99i Thanks for taking the time to check out offers online, if you are still not finding what works for you, we can check out other options. Please send us a [modmail](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) to get st
Student Wifi Rate
My 1-year student promotional rate recently expired, and my internet bill increased from $50/month to $100/month. I'm still a student and would like to continue with Xfinity, but I can't afford the new rate. I'd like to see whether there are any current student, loyalty, retention, or other promotio
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App says modem is off line-unable to see wi-fi users
After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. My modem is working and no one is having issues but it says modem offline and I am unable to see my users.
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Xfinity App
Hello @user_7atnew, and thank you for reaching out on our Xfinity Community Forum. We'd be happy to help! Are you still experiencing this issue with the Xfinity Stream app? If so, you may find it helpful to use the Xfinity app and work with our Xfin
[Edited: “Personal Information”]
Oh yes I'm trying to watch TV on Xfinity stream but every time I try to do it it tells me screen monitoring turn off
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Greetings, user_v8naf0! Thanks for reaching out to us with your Mobile billing issue. This is not the experience we strive to deliver, and we appreciate the opportunity to address your concerns. Our team would be more than happy to assist you in look
Excessive mobile billing
We have 2 valid lines for monthly billing and are being charged monthly for a third which is not valid. I've called every month for a year, and no one at the entry customer support or 2nd (supposedly management) level has been able to successfully credit all the over charges and remove these from fu
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Thanks for your response Cliff. I have been experiencing problems with receiving security OTP emails from Amazon. The problem started last Wednesday 3/9/2026. I have received promotional emails from Amazon during this period. I acc
amazon blocked email
Amazon claims that they are sending me emails and that they are being blocked. Can I get assistance with this problem?
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@user_vcjjkx My team would like to assist you further through DM, so that way no account information makes its way on this forum thread. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and p
Comcast agent lied about creating a ticket
A representative lied and told me they created a ticket so they could drop off the conversation. I have screenshots of the live chat as well as another chat telling me the ticket doesn’t exist. Someone help!?
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Good day user_jm5gq0, and thanks for dropping by our community with your request! I'm definitely wishing you best of luck on your upcoming project 👏 If you're needing a line relocated on your property, we have a process in place that can have our lo
Cable Relocation
I need to have an Xfinity cable line relocated because we are doing construction on the property. The utility pole is staying, but the Xfinity cables are directly in the way of the construction. I need a construction/line relocation ticket and a technician to come out and evaluate the relocation. Ad
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I need a return shipping label for a phone. My local store says they can’t generate one. Tech support said I had to take it to the store and have it activated then deactivated ( if that makes sense) then it could be shipped.
Customer service representatives
How do I get a person in the US on the phone instead of some person in a third world country that doesn’t speak English ?
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Thank you for your feedback and joining us here on the Forums, @user_47ae1e! Requests to bury lines can take up to 14 business days, barring any setbacks, and sometimes there are delays. You can read more about the process here. Our team would be hap
No longer know the status of pre bury
Hello, I haven’t used this in a while.I’m having trouble with updates. I’ve been waiting on contractors to come in, and lay down a line, plus bury it. The utility companies have already been here, but there’s been no word anymore. We are close for it to hit 14 business days. Don’t want this to get t
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WiFi isn't working
I paid my bill and got a new modem but my internet still isn't working
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Your Home Network
@user_eorlkn Hello! Shipping generally takes 3-5 business days to arrive. Usually you should receive an email notification with the tracking information, and that information should also be available in the Xfinity app once it updates.
ordered wifi
hi i live at [Edited: "Personal Information"] i was sending this message refering to the wfi box i just purchased i was wondering how long is going to take for you guys to get it here at my address ?
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Good evening user_xeazzx thank you so much for reaching out here on our Xfinity Forums and bringing this downed line concern to our attention. We'd love to take the reins on this and get this situation fully resolved for you and the community.
Direct message
"Xfinity utility wire hanging dangerously low over private property at [Edited: "Personal Information"] in North Shores community. I have called Comcast 5 times over the last 6 weeks and Comcast has ignored 5 service tickets. Construction at sight. Very dangerous.
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Add my name to my roommate's bill for proof of address
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Your Home Network

user_0ms0gu - Thank you for your feedback and for joining us here on the Xfinity Forums. I know I'd be reaching out too if I were unable to enjoy my services, and I appreciate the opportunity to help. There can be a variety of reasons for a service i
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Internet service is still down
On Tuesday, September 15, Xfinity notified us that they were doing service upgrades in our area ([Edited: "Personal Information"]). My internet was working fine before that. That Tuesday evening, after they notified me that the work for the day was completed, my internet would not come up. The gatew
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