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Hello user_5qzwxd, thank you for reaching out to us here in our Xfinity Community forum. We're happy you're here, and happy to be of assistance. Sometimes, channel lineups can change due to many reasons. Sometimes that decision is on our end, other t
Why has my Weather channel been removed and been replaced by another stupid news channel?
My weather channel has been removed and replaced by a news channel. How can this happen?
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No other questions. Thank you JeffB.
Movies in list are all scrambled / mixed up.
I click on an actor to see what he / she is appearing in, click on view all, go up to "Filter" & click on "Free" & "English", then go to the right to "Sort" & click on "Most Recent". Most Recent would show movies that are newest and scroll down to the oldest. Something seemed to have happened at our
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@XfinityThomasA So it's been 2 weeks since your last update, and the issue still hasn't been resolved. Can you give the current status and why has the DM icon been removed? Is there now no way to send a direct message?
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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@user_vyzgae Still doesn't work on this last day of October. It's been an issue for all of us trying to stream on our computers. Why can't it be resolved?
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Being charge for international data that I did not use.
Xfinity is charging me $220.00 for the data that I never used. Upon arrival in my Dubai trip, I activate my travel pass. But apparently, my roaming is not working. So I contact their customer service and mention that my data roaming is not work. The CSR clearly mentioned that my roaming will not out
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Plan
Hi there, and thanks for posting here on the community forums, markpisc! I'm sorry that the picture on Fox News isn't coming through clearly. Have you noticed if it happens more often at certain times of day or with certain programs on the channel it
FoxNews is pixalated and unwatchable today and yesterday.
FoxNews is pixalated and unwatchable today and yesterday. All other channels seem fine. If I go to ondemand I can watch it fine.
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movie charged by Xfinity instead of Amazon
I visit my stepfather (92 yr) frequently to help with various things and sometimes we watch movies on his Xfinity TV setup. I have an Amazon Prime account so we bring up the app, and I want him to get used to that when he's searching for something specific that would incur additional cost, for examp
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X1
Voice guidance loop
New cable box and remote stuck in voice guidance loop
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Channels and Programming
Smithc1992 I'm sorry to hear about all the confusion and your experience with purchasing a phone, and appreciate you creating a post on our Community Forums. If you still need assistance with this, my team can help look into the order status and subm
iPhone stuck at FedEx facility for days, conflicting into from support. Need help.
This is my first time ordering a phone through Xfinity Mobile, and honestly it may be my last. I've never dealt with such a complicated phone delivery. Xfinity ships new phones through FedEx with restrictions on the shipment. Because of that, FedEx can't share any information about the package, and
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We are happy to hear things are going in the right direction. Do you have any other questions or concerns we can assist you with?
Movies in list are all scrambled / mixed up.
I click on an actor to see what he / she is appearing in, click on view all, go up to "Filter" & click on "Free" & "English", then go to the right to "Sort" & click on "Most Recent". Most Recent would show movies that are newest and scroll down to the oldest. Something seemed to have happened at our
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Getting Started Kit Delivery
When will Getting Started Kit be shipped? My plan is scheduled to start the day after tomorrow, but I haven't received tracking information yet.
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Your Home Network
user_rwar6v Good evening, we wanted to check back in with you as promised as it is now the 31st. If now is not a good time, just reach back out to us at a moment that is more convenient.
Xfinity App is not compatible with my phone.
So...the Xfinity app is the only way to activate my modem?
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Community Best Answer
Thanks bought a new printer dont need anymore help
Pairing printer
Can’t pair my canon mg5220 printer. Just received my new xb10 router. My network shows up on tje wireless lan list bit wont connect. There was a suggestion to change setting from wpa3 to wpa 2 nit went to the xfinity app and wpa3 is the only option. Looking for a wps button on the router but it only
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I cant create and or login to my account.
I'm getting emails about my account but when I try to login it says my email is incorrect.
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Sign-In and Account Management
@XfinityBenny I haven't tried this, but I checked last night & the list of movies under an actor is back to normal when I click on "most recent" & "free to me". I checked again today & it's still good. I don't know what made the movies g
Movies in list are all scrambled / mixed up.
I click on an actor to see what he / she is appearing in, click on view all, go up to "Filter" & click on "Free" & "English", then go to the right to "Sort" & click on "Most Recent". Most Recent would show movies that are newest and scroll down to the oldest. Something seemed to have happened at our
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Hi there, and thanks for taking the time to reach out here on the community forums, user_fqkz8s! We'd like to take a closer look to dig in to the issue. Please send us a direct message with your full name, name on the account (if different), and serv
HBO channel will not work
I have a plan that includes the HBO channels and I pay for HBO Max streaming. Yesterday the channels all disappeared from my guide and when I go to the channel it says we need a subscription. I did a full chat with a rep yesterday and she tried a couple of things then said my system should be fully
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Sounds good. Thanks!
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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@CoryG404 @XfinityBrianH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Recurring internet connection and speed issues, need engineer to check tap or line side
Download speed is often far below the 2000 Mbps plan, and the modem points to a line fault impacting downstream channels 29 to 31 (frequencies in range of 620 to 632 MHz). I use a Netgear CM2050V modem on the router's 2.5 Gbps port. History. This problem has recurred weekly since May. I have had cou
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Hello @user_r9glcl, and thanks for reaching out on our Xfinity Community Forum. We understand your frustration in trying to enjoy your service through interruption. You've come to the right place for help! Have you applied the helpful suggestions tha
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Why is my internet service down
When will my service restore, why is my service down....AGAIN
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