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Greetings @user_6s2st7, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the cable box and the billing, but you have come to the right place for assis
Unethical and Incompetent Service
We called Comcast to reduce the number of movie channels we were paying for in February of 2026 (Acct. [Edited: "Personal Information"] and customer at this location since 2007) because the bill was nearly $400 per month for a place we only visit 2-3 months per year. They said the bill was reducing
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I have now added the sender's email address to my address contacts. I do also have a gmail account, but I don't regularly check it. All other emails are being received.
Not receiving Car Rental Confirmation emails from National Car Rental - email address:[Edited: Personal Information]
I'm not receiving Car Rental Confirmation emails from National Car Rental - email address: [Edited: Personal Information] Is this something in my settings blocking the email from coming thru?
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I am with you on this, it is horrible that we need to escalate calls to help us. I feel they can help us and explain better, we should not get this frustrated to the point that we want to leave.
Reps and supervisors do not care to help
To whom it may concern, I am writing to document a series of ongoing technical issues and unsatisfactory service experiences I have encountered since January. Technical Background: I currently pay for a 1300 Mbps plan. While I understand that wireless speeds will not reach the full capacity of a w
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Not honoring the promotion
I keep getting the runaround about my e gift cards and its been 3 weeks. I been called a liar and hung up on.
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Plan
user_0zib1w You're welcome, thank you for sharing that has been checked! I have a couple other quick questions. -Has the senders email address been added to your address contacts? -Are you currently using a third party email such as Outl
Not receiving Car Rental Confirmation emails from National Car Rental - email address:[Edited: Personal Information]
I'm not receiving Car Rental Confirmation emails from National Car Rental - email address: [Edited: Personal Information] Is this something in my settings blocking the email from coming thru?
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Days of Multiple Outages
I have been experiencing multiple outages, the longest being almost 8 hours yesterday. I reported it yesterday, and again today because it keeps happening. All that has been offered to me is a $3.98 credit. That is absolutely unacceptable, but really doesn't surprise me. This is the kind of service
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Your Home Network
@XfinityMartyR can you help me
contract buyout
Hi! I received my final Verizon bill after 10/15/2025, which is when the buyout promo page (mobiletimetoswitch.xfinity) seems to have closed. (The page reads, "Must submit proof of current carrier bill by 10/15/2025 through xfinity.com/mobiletimetoswitch and maintain new line with account in good st
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Thank you for sending us a direct message, so we could look into this for you, @Robwar. We were able to determine your ESPN Unlimited subscription was already activated, but it was tied to a different email address that hasn't been used in a while. I
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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ABC channel
I am incredibly disappointed that I am no longer able to watch the shows I like on ABC Channel 2 in Harford County! How much longer will Xfinity deny me this channel even though I am paying the same price. Are yopu going to lower the bills since we can no longer watch this
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Xfinity Stream Website
I HAVE REPORTED THIS SAME ISSUE SINCE 2022 OF THE CORD NEEDING BURIED AND YET HAVE HAD NO answers. I have 2 kids the the big cable cord is right next to a pond. Im extremely upset as this is such a tripping hazard. I can never get a live representati
Damaged Outside Cable
The RG11 cable to our house was never buried, it has now been damaged and we do not have Internet. How do we request a technician to come fix this issue?
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CableCo10, Thank you for reaching out to Xfinity Support. I want to make sure I understand what you are asking. You would like to purchase a new Galaxy watch without adding a new mobile line, correct?
A26 Samsung phone - S8 46MM watch
Anyone have any experience with Samsung Watch without 2nd line ($10/mo discounted price)? I want the S8 watch but with Comcast (USA), I am getting mixed response in-person and no clear chatbot/assistance. I want to use the watch and not opposed to tethering the mobile data usage when out of range (j
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Phone stuck on busy
My landline has three handsets. We can't find one of them. The two handsets we have show the line is busy. How can we get the phone to work.
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Home Phone Features
Unethical and Incompetent Service
We called Comcast to reduce the number of movie channels we were paying for in February of 2026 (Acct. [Edited: "Personal Information"] and customer at this location since 2007) because the bill was nearly $400 per month for a place we only visit 2-3 months per year. They said the bill was reducing
Question
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Billing
Thank you for taking the time to share your feedback! We always want you to have the best experiences and have shared your compliment with Catt and her leaders. Thank you for choosing Xfinity!
Catt is the MVP of Customer Service
Catt could do a TED Talk on how to provide exceptional customer service. She maintains a professional demeanor while also being caring and personable. Her customer service is exemplary. She is an asset to your organization!
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This is ridiculous!! I’m furious. I will be looking for other options. Over $200 a month and you’re squabbling over money with your affiliate! Give me one reason to stay with Xfinity?
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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It wont anytime that seems reasonable for people paying for it.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Thank you. The only filter rules I have set up are from friends. Nothing for businesses.
Not receiving Car Rental Confirmation emails from National Car Rental - email address:[Edited: Personal Information]
I'm not receiving Car Rental Confirmation emails from National Car Rental - email address: [Edited: Personal Information] Is this something in my settings blocking the email from coming thru?
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Hey, @user_goq1xq - We'd be happy to see what we can do to help! I'll have to investigate who the best point of contact(s) are, but would love to escalate this on your behalf if necessary and possible! Could you please send our team a direct message
XfinitySara
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Still not updating TV shows descriptions in the guide
I complained yet again to Accessibility because yesterday there were 5 shows that did not have a description. They said they would "mark it in my file." We all know that means nothing will be done. They refused to escalate to get the issue fixed. I emailed back demanding they escalate. Now they refu
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