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Astonishingly terrible customer service.
never leave reviews but felt it necessary. My wife works from home so good internet is important to us. I could go on and on about all the problems I’ve had over the years, but I will just say I have had enough with their customer service. They have completely outsourced Overseas and to AI. You cann
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Customer Service
International plan not working
I signed up for the international plan on April 2 in the Xfinity store. They assured me it was all set. I am now in Australia and it is not working!!!!
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Sign-In and Account Management
Hi JohnG, Yes, I have had two chats with customer support, in addition to doing to troubleshooting steps. They activated the modem again after a reset (said it wasn’t activated in the billing system) but that did not improve the upload speed. The up
Slow upload speed after upgrading to 2GB/sec and XB8-T modem-Looking for help
I just upgraded my internet speed to 2GB/sec with a stated 217MB/sec upload speed and the XB8-T modem. I have performed about 30 speed tests today, all close to: download 892Mbps and upload 38.9Mbps on a MacBook Pro M1 Max plugged straight into the modem using ethernet. I upgraded both get the highe
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Urgent: Disputed Service Cancellation and Billing Issue
I am writing to express my frustration regarding my service cancellation. I called on April 14, 2026, to request the cancellation effective April 15. However, when my friend attempted to return the modem on April 16, the store staff claimed the account was still active. This has caused me significan
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Customer Service
Cancellation fee waiver
Hi, I’m writing in regards to a cancellation fee. I have spoken with multiple different customer service agents about this fee and have been told several times that it would be waived. Every time, I am told I will receive a confirmation email (which never comes) and the call is eventually dropped wh
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Billing
How do I cancel service?
Cancel mobile phone service with Xfinity?
Good Day. How do I cancel my mobile phone service with Xfinity?
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Good evening @user_mb852a and we're sorry to hear that you’re still experiencing connection issues, even after moving your XB8 gateway closer in an effort to improve performance. We understand how frustrating it can be when you’re not get
Gateway constantly goes offline - speeds are about 1/3 of plan purchased
Since switching to Xfinity in January, I have been constantly plagued by my gateway going offline ( red light ) and having to cycle the power to get it back on. Up until this week, it seemed to happen consistently around 130PM EST. I spoke to a tech for about 45 minutes the other day who said they f
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Yes, my computer has ethernet in it and it's the wifi as a whole that cuts out.
Wifi constantly cutting out
Today we've had our wifi crash now 3 times around 15-20 minutes apart. We've restarted it through the app and manually. We will on a semi-often basis have it crash sometime between 2-4 am cst but it's only temporary and usually comes back up on it's own with no restart needed which has happened sinc
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Modem not getting updated speed after upgrade
I made changes online to my service that included moving to a faster speed tier. My customer owned modem restarted during the upgrade process, but it has not picked up the new speed even after several power cycles and restarts. I tried asking through the assistant chat, and they could see two modems
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Your Home Network
@user_lx1agz Thanks for reaching out to us regarding your internet connection. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with yo
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Landline Activation
Somehow when changing package plans my landline got deactivated. After some time I finally was able to talk to someone where they told me it would take 1-3 days to get service back. It's been over 3 days and still nothing.
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Home Phone Service & Equipment
Thanks for reaching out @user_8dru9i! It sounds like there is an issue with the backend system that links the Disney+, Hulu bundle to the Xfinity account. As a step you can try right now: If you haven’t already, please sign out of Disney+ and H
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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user_aog9o0 Thank you so much for reaching out for help with your Xfinity home system not working. I have the Xfinity home security and depend on it when I am away from home, so we appreciate you reaching out for help. 5 years is a long time for a ma
Alarm malfunction
I need a technician to come out. My alarm was incorrectly installed 5 years ago. It is no longer working.
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Same issue: the mobile app shows a 400 Bad Request error (Request header or cookie too large), and the website won't load; the page says there was an error. Been weeks with this issue Tried multiple networks (home, work, public, other friends netw
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Alarm malfunction
I need a technician to come out. My alarm was incorrectly installed 5 years ago. It is no longer working.
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Customer Service
Xfinity not recording what is playing live on 1261
I recorded the Mariners game on 1261 when I went to watch it was playing old highlights (like what you see on Extra Innings). But when I went to the live feed the game was on “live”. Who’s fault this time. MLB or Xfinity? I wish you could figure this thing out. It was hard enough to get the 1261 cha
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Channels and Programming
Thanks so much for this info since I have exactly the same problem with activation of Disney+/Hulu. I spend hours on the phone with both Disney and Xfinity a couple of weeks ago. Finally spoke with someone in Xfinity's tech dept who advised they just
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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I am having the same issue. Tried all the above suggestions multiple times. Please help :)
IPhoneis is not receiving emails
Message is: Cannot Get Mail. The mail server "imap.comcast.net" is not responding. Verify that you have entered the correct account into in Maill Settings. I have done this and am able to logon to Comcast mail on my PC by using the same login in.
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I have the same problem in Sacramento starting April 15. Works on Xfinity stream on my smart tv, but not on the two Roku devices. Called Xfinity, say it's not their problem.
user_3el1l3
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TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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