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Promotional rate expired - looking for available Internet offers
My promotional Internet rate recently expired, and my monthly payment increased from $45 to $75.69. I currently have the HSD Blast - Modular_GEN plan with speeds up to 600 Mbps download and 150 Mbps upload. I would like to remain with Xfinity, but the increase is significant. Could an Xfinity repres
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Debt
The balance due on Galaxy Flip Phone has been sent for collection. The name of the collection agency is Credence LLC. IS THIS LEGITIMATE? Is it possible to pay off the balance with Xfinity? Once paid off will Xfinity unlock my phone?
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Devices
user_jx1lh9 Thanks for your interest in Xfinity Mobile! If your current phone is still being financed through T-Mobile, there may be options available when switching, but promotions can vary and eligibility depends on the specific offer. At this tim
Switching carriers
Id like to switch phone carriers to xfinity currently using tmobile. I would like to switch from my current 17 pro max to 18 pro max but my phone is currently being financed and i haven’t paid 50 percent yet. Does xfinity offer to pay off old phone and if so up to how much?
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Need help canceling two Xfinity Internet accounts
I need help canceling Xfinity Internet service on two accounts. I cannot communicate by phone in English and need to complete the cancellation in writing. One of the accounts still shows Active even though I already requested cancellation at an Xfinity Store. Please help me resolve both accounts thr
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Your Home Network
I checked there appears to be no support or service ticket issued. Do I have to make another request?
Work Order Check
It appeared that a work order had been placed to replace an orange coaxil cable. The Xfinity team came by the house and checked. Water and sewer has also checked. Is the work order still in process or must I do something else?
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@user_8ai7ny @XfinityRoberto Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Internet Access Problem
Hello, I’ll start with that I live in an apartment complex with a business plan that has many apartments. My wifi is the only one in the complex doing this and has happened one time before about a month ago. My wifi shows up on my phone via wireless, but when I try to connect to it, it just continuo
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It takes about 20 minutes between each message because they said it was not a traditional chat. It's more like emails.
False Advertisement
Promo displayed in my account for 1 year free mobile, but I got rejected at checkout. I called customer service, and they told me my plan is not eligible. I wish I knew that earlier. If I knew that, I would have taken the free phone offer instead of buying an unlocked phone outside. This false adver
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I have the same issue. Can Xfinity support send me one, rather then having to drive an hour to a xfinity store?
Need Replacement
My only Xfinity TV box is an Arris Xi6-A, model AX061AEI. It repeatedly gives me error RDK-03117 and stops working. I've restarted the TV box and Gateway multiple times, but the problem keeps returning. The equipment-update page says I already have the latest equipment, so I am NOT looking for an up
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This is absolutely the worse service. I DM you, and I have been on it for almost 2 hours, and my issues is still not addressed.
False Advertisement
Promo displayed in my account for 1 year free mobile, but I got rejected at checkout. I called customer service, and they told me my plan is not eligible. I wish I knew that earlier. If I knew that, I would have taken the free phone offer instead of buying an unlocked phone outside. This false adver
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Charge for Now tv and Peacock
I was charged $20.00 for Now tv and Peacock. I did not order this or agree to it and do not want it. I want this cancelled immediately and a refund for the $20.00 charged to my account be refunded.
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Customer Service
@XfinityAngie I’m having trouble finding the direct messaging icon. Thank you.
Promotional rate expired - looking for available Internet offers
My promotional Internet rate recently expired, and my monthly payment increased from $45 to $75.69. I currently have the HSD Blast - Modular_GEN plan with speeds up to 600 Mbps download and 150 Mbps upload. I would like to remain with Xfinity, but the increase is significant. Could an Xfinity repres
Question
No one contacted me prior to construction to obtain approval to install my neighbor cable within my property
exposed cable wire on my property that belongs to neighbor
Xfinity put an exposed orange cord in my back yard and it belongs to my neighbor. Its a safety hazard, can trip on cord and it ruined my grass. This is not in compliance. I want this removed and put in my neighbors yard.
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user_p3g0zj As someone who's pretty particular about aesthetics myself, I completely understand why you'd want it moved. If the technician who was out there advised that the current location is the only viable option, I'd be concerned that scheduling
installing new walljack for internet
Our internet cable is currently coming through a walljack directly above a fireplace and mantle where we want to hang artwork. Can xfinity change the location of the walljack to another room? The technician that set up our internet service said that walljack was the only one that worked.
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user_nkzkpj Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about your recent experience with the installation and our team is here happy to work together to make this right. Since we wi
Why can't Xfinity show appreciation to long-term customers (close to 40 years)
I decided to upgrade my service to now include wifi/internet and phone. I put in the initial request on August 16 -- had to wait about 3 weeks before the Tech could come and install. The Tech comes but did not have the proper equipment to do the job -- said the order was written up wrong. Called cus
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I am also having the same issues! It is beyond frustrating, as I have uninstalled the app, cleared the cache and data multiple times. Location is allowed for the app in my fire stick settings. Have the same problem with the to go channels of CBS, NBC
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Dispute charges for Equipment I never received
I have been dealing with this issue for almost a year since 11/15/2025. I have called in countless amounts of times. I have been transferred to 4 or 5 different departments every time I call with no help! I have been told the issue was escalated and no one ever calls me back. Can someone who has aut
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Devices and Equipment
I’m having the same issue…been like this since last week. Stream app works fine on iPhone and iPad no working on firestick , fire cube , or my Roku. is there anyone that knows what is going on or how to fix??? xfinity could
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No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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