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Good evening, @bwpritz! Thank you for posting on our Community Forum! We appreciate your loyalty to us and taking advantage of your Platinum membership rewards! Apologies that you are not able to enjoy Peacock just yet! Thank you for providing thos
Peacock Premium Perk Broken
I'm a Platinum Xfinity Rewards member and received the email to claim my included Peacock Premium perk on 7/23. I've followed every step in the process, first attempt on 7/24 and again on 7/26 and hit a dead end at each stage: Clicked "Redeem Peacock" from the email → taken to the membership page, w
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@scepz thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with the upgrade issue you are experiencing. Please send a direct message including your full name and service address, and we can
Can't use anytime upgrade due to previous pending activations
So here lies an issue that I've been having for a while now. I upgraded to Mobile plus, and tried to use the anytime upgrade, but apparently I have 2 pending activation's showing under my line that is preventing me from doing so. I even went into a store and the rep showed me I had a few error's on
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No I haven’t made any changes to my account, or moved or transferred service.
Cannot join xfinity rewards
It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.
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Good evening @user_uucofv, and thank you for reaching out on our Community Forums to let us know that you're also experiencing issues redeeming your Xfinity Rewards. We appreciate the opportunity to help. To confirm, have you recently transfe
Cannot join xfinity rewards
It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.
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I came across this thread and I've been seeing this same issue for about a week or so now. I tried with multiple devices, with wifi, with LTE as well as different browsers, incognito mode and PC, mobile and iPad. It's just an endless loop of: 'Downlo
Cannot join xfinity rewards
It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.
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Thank you for reaching out here about the issue with the Extra Innings picture. I am sorry to hear about that experience, and will be happy to look further into that from here for you. Do you see that issue happening on every channel, or is it only h
MLB Extra Innings screen and and Audio Freezes
I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go
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Not only am I disappointed but getting angry. NFL network is my favorite. Not being able to watch it is like buying a car that is not drivable. I’m paying for it but can’t use it! A few more days of this and I’ll be exploring other
NFL Network
I have been a customer of Xfinity for years and I am ready to cancel my services and look for another platform where I can enjoy NFL Network and NFL RED ZONE. I pay over $250 to XFINITY every month and I am fed up with not receiving what I am paying for.
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Peacock Premium Perk Broken
I'm a Platinum Xfinity Rewards member and received the email to claim my included Peacock Premium perk on 7/23. I've followed every step in the process, first attempt on 7/24 and again on 7/26 and hit a dead end at each stage: Clicked "Redeem Peacock" from the email → taken to the membership page, w
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Customer Service
@user_tfmk2m, thanks for taking the time to post on our Xfinity Community Forums page. Here is some info on Closed captioning (CC) overview as well as on how to Turn closed captioning (CC) on or off on Xfinity X1. Let me know how that helps.
Closed caption language
How to set closed caption language to spanish but keep menus and everything else in english
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We appreciate the update, user_2lcmyn! Either way, we're happy to hear you were able to gain access. Please let us know if there's anything else we can do to help!
Peacock Activation Not Working
Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no
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@user_afbatpThank you for bringing this to our attention. I can see why you'd want to access the movie after redeeming the reward. Please ensure your app is up to date and try signing out and back in if you already haven't, let me know if this helps.
Redeemed benefit not showing under Purchases
I redeemed a benefit for the movie Inception over a week ago. It never appeared under Purchases on the Xfinity Stream app. Now in my account it says the reward has been “completed.” How do I get the movie to show up so I can watch it?
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It sounds as though Verizon might be connected at the address and a tech may be needed. We'd be more than happy to take a look to confirm! Please send us a direct message with your full name, your previous service address, and the address you're movi
Verizon kit at new address
My new address has a Verizon box connected to a Verizon router, can I just disconnect and plug in my Xfinity gateway I am taking with me from my current address? Or do I need an engineer?
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Why do I receive packet loss(Apex Legends Ranked mode only)
When I play Apex Legends Ranked (only Ranked), I receive packet loss every few games or every game. I don't know what to do anymore. I have tried Ethernet and switching servers. It seems to only be a problem with Xfinity connecting to the Apex servers. It is not the first time I have had this issue.
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Your Home Network
I've been trying to have my movies onto a new account but I just get a runaround. I'm still at the same address though.
user_ctfucd
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Move purchases from one account to another...
I'd like to move purchased movies from one account to another. How can this be done? Thank you.
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