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user_qneal8 Perfect, that's what I was looking for. Sounds like we need to take a look on our side to see what's going on. When you get a moment, can you please send a Direct Message with your name and service address? Click "Sign In" if
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
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@user_2e6zze We'll have to take a deeper look at the address and the account to see if a special request order was created to new drop line put in Please send me a direct message with your first and clast name and complete address Here
Xfinity Customer Service is the worst by a huge margin
I won't get into all of the details of our 7 week odyssey (so far- it's still going on) trying to get cable and internet connections into our town home because people won't believe it. We made our first appointment to have a line run into our town home Dec. 30th 2025. We were told the line had to be
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I used the xfinity app to give myself the admin permissions to get into the Xfinity gateway on my web browser!
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
Question
This is not new construction and we have had Xfinity in this town home in the past. I thought the old line would still be available, but the gone guy who came out searched outside the unit and couldn't find it. The person who did show up on De
Xfinity Customer Service is the worst by a huge margin
I won't get into all of the details of our 7 week odyssey (so far- it's still going on) trying to get cable and internet connections into our town home because people won't believe it. We made our first appointment to have a line run into our town home Dec. 30th 2025. We were told the line had to be
Question
user_qneal8 Ahh, okay! Are you just using the link, or are you navigating from the Xfinity App?
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
Question
My home network (eero) shows up under "Home Internet" on the devices page. It is not a recent activation, I have had it since March of 2025. Just now getting around to this though.
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
Question
Xfinity x9 my service fee, ignored my cancelllation request, denied my refund request and robbed mY AUTOPAY!
I just left this as a review on trustpilot as well as your customer service agent was unhelpful and refused my request for a supervisor, stating they were "unavailable". AVOID XFINITY AT ALL COST. STRAIGHT UP BANK ROBBING THIEVES!!!! I just spent 45 minutes to find a way through AI to speak to a cus
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Customer Service
If you could please send me a DM with your first and last name along with your full-service address, we can get started looking at our options to submit a ticket for this issue. To send a "Direct Message" to Xfinity Support:Click "Sign In" if neces
Access Denied
Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.
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user_qneal8 Gotcha! Thank you for the update. When you connect your devices, are you seeing your home network as an option to connect to, and was this a recent activation? Or have you had this modem for awhile?
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
Question
Thanks for reaching out to us, we do apologize for any inconvenience you're having in your services installed, if this a new construction, then generally a line needs to be ran from the ho,e to the pole to be able to get the connection activated. &n
Xfinity Customer Service is the worst by a huge margin
I won't get into all of the details of our 7 week odyssey (so far- it's still going on) trying to get cable and internet connections into our town home because people won't believe it. We made our first appointment to have a line run into our town home Dec. 30th 2025. We were told the line had to be
Question
@user_erd8ns Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Blink sync module will not connect
I exhausted troubleshooting ideas with Blink and we decided it is an Xfinity/Gateway issue. I have followed several posts here regarding the same issue. I have also tried all of the suggestions here and continue to receive a Connection Failure error. Please help as it has been 2 weeks without connec
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Outage
I live at 84 Linwood Street, West Haven, CT 06516. Outage been all day. What time is is coming back up??????
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Devices and Equipment
Xfinity Customer Service is the worst by a huge margin
I won't get into all of the details of our 7 week odyssey (so far- it's still going on) trying to get cable and internet connections into our town home because people won't believe it. We made our first appointment to have a line run into our town home Dec. 30th 2025. We were told the line had to be
Question
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Customer Service
@XfinityBradM yes they said contact your internet provider, because when you use another internet provider is working. im using other internet it works well but when i try connect to xfinity home internet is not working again
Access Denied
Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.
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jgronager In the future please first start by creating your own public post that way you will be following our community guidelines and get the help needed. That said we are still happy to help. Here is a link you can use to activate your Peacock acc
Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?
Hi, When Xfinity stopped giving out free Peacock Premium to everyone a few years ago, they offered Free Peacock Premium as a reward for people who are in Platinum or Diamond tier. I was and I'm still in the diamond tier, so I redeemed the offer and that's how I have Peacock Premium. Last month I cha
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Hey! Thanks for taking the time to reach out through our Xfinity Forums Community support page @user_r7xdyk. I can most certainly understand how frustrating it can be having billing issues from disconnecting the account to the refund process. I would
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Xfinity x9 my service fee, ignored my cancelllation request, denied my refund request and robbed mY AUTOPAY!
I just left this as a review on trustpilot as well as your customer service agent was unhelpful and refused my request for a supervisor, stating they were "unavailable". AVOID XFINITY AT ALL COST. STRAIGHT UP BANK ROBBING THIEVES!!!! I just spent 45 minutes to find a way through AI to speak to a cus
Question