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Bring back NBC Affilate
Comcast needs to get off their useless asses and bring back Scripps/NBC to the West Palm Beach area. Or some NBC affiliate. The fact it is still off the air is ridiculous.
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Channels and Programming
Self-Destructive Management
I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
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Existing wire cutoff
I’m moving my service on April 25 but I noticed the wiring at the new place is cutoff. My landlord mentioned that my ISP should be able to provide whatever is needed to reconnect the wiring and activate the internet, can you confirm if that’s correct? I initially tried to set the move online and saw
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Your Home Network
I opened a ticket no one can help me
Disney plus and Hulu bundle
Hello, i recently switched to the new bundle plan and im even paying the extra $7 for the premium services and i have not been able to activate my new services. I’ve tried customer service number I’ve tried IT and I even went in store and the person who helped me literally said “i don’t what to tell
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Yes agree nbc major network being taken away NOT acceptable while xfinity getting richer / their TV prices are ridiculous enough without taking away NBC unbelievable
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
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Thankful!
I needed to troubleshoot my WiFi connection. And I was connected with Vaishnavi. I wasn’t able to find the survey to give them the amazing feedback that they deserve. So I will leave it here in hopes that it finds them or that they get the recognition they deserve. Their assistance was outstanding a
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Xfinity Compliments
Slow download speed
Hi, I have been using Xfinity as my internet provider about 4-5 months now. Everything was great up until I started having issues on my Linux Pc. At first I thought it was a driver problem so I installed new drivers however that didn't change anything, then I changed the distro I was using from bazz
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Your Home Network
Did you get the credit you signed up for? This thing is also happening to me, my monthly bill went up thats when i found out that im not getting the credit i was promised. They are now forcing me to pay for the device and I am really upset.
Was promised an $1100 trade in credit I never received
I signed up for Xfinity in October of 2025 and traded in my iPhone 14 Pro Max, which at the time had a trade in value of $1100. A few weeks ago I noticed that never received my full credit so I went to the store and spoke to the person who helped me when I signed up. They remembered my transaction a
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Hey @user_jflhug, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the connection and device. Is it still in safe mode? You can usually go back into standard/stock mode by restartin
Lightening
We had lightening strike nearby and immediately I lost connection to the xfinity mobile network. I talked with xfinity assistant who told me to go into safe mode and reconnect to the network. I went into safe mode but how do I reconnect to the network?
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Thanks for providing that extra info, user_n53b45! We'll want to take a closer look to see what might be sticking. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! Here ar
Peacock Premium plus not updating on peacock account
We received the promotion for free Peacock Premium but decided to upgrade to Peacock Premium Plus however the upgrade does not show up under our Peacock account. I have tried unlinking the Peacock account but I get an error message every time
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@SammyS56 @Again thanks for the reply. It seemed to go through the steps till I got to entering a mobile number. Oh well, more Comcast/Xfinity [Edit language] to make everything extra complicated and impossible to get a real answer.
Create A New Email Account Without A Mobile Number
I only have one cell phone but want a secondary email address. I sent the invitation to a Gamil account. I got it, and tried to activate. It asks for a mobile number, but won't except mine since it was already used. Is there away around this?
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Ok. I understand that this is a contract negotiation, but then every other cable company also has a contract, yet comcast/Xfinity is the only one of them who has failed to agree with them and is the only one who has pulled these channels as far as I
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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@user_prd308 Please return abc to our line up. And a refund on our bill while we wait. We are unable to offer compensation for the loss of individual channels due to expiring contract agreements with their owners.
ABC discontinued
I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if
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We made the upgrade to Premium Plus on April 4th, our monthly bill went through on the 10th. Both the Peacock app and website show we still only have Premium
Peacock Premium plus not updating on peacock account
We received the promotion for free Peacock Premium but decided to upgrade to Peacock Premium Plus however the upgrade does not show up under our Peacock account. I have tried unlinking the Peacock account but I get an error message every time
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Due to this issue I did adjust my plan. I still don’t have the local stations I lost but xfinity lost $90 a month from me. This happened before in Denver when we lost The Atitude network which airs both the Avalanche and The Nuggets. No matter how ma
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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@user_qerbm5 I will just go to my local Xfinity store in person, cancel the services I wish to remove and see if they can honor the offer that was made over the phone to me for Internet. If not, I will seriously consider switching to ATT. I
xfinity support
I recently signed up for the Xfinity NOW Internet service, but I need to cancel the order immediately. Upon reviewing the setup requirements, I realized that the service is restricted to the provided Xfinity Gateway and does not support customer-owned modems. Using my own networking equipment is a r
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Bring back CBS!! We miss Colbert!
Bring back NewsChannel5 Nashville
The only reason I kept comcast xfinity cable was to receive local programs and you dropped my favorite channel. I am not happy. Please bring back CBS local programming, NEWSCHANNEL5.
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user_d7hyz7 Thanks for reaching out to us here on Forums about a poor experience with an install, and I would be concerned as well given the amount of time it's taking. We are the right place to find out what's going on, and get you the help you need
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Horrible Services!
I have been a customer with XfINITY years and is in the process of moving to a new house. I had scheduled a appointment to have a technician come to my new house and install the wiring, and a move in Date. The technician that arrive was unable run the wire from my house to the electrical box across
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