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Current box
My current box is an XG2v2-P, model PX022AN. I want to exchange it for a 4K-capable X1 box shipped to my home. Please confirm any shipping fees or monthly price changes.
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Customer Service
@user_p6a178 @XfinityJustinM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Started Unicast Maintenance Ranging - No Response received - T3 time-out (like so many others)
This problem seems to be more common than we know! This problem started a couple of months ago. I am kind of nerdy and check my Netgear CAX80 logs EVERYDAY! Like I said, this started a couple of months ago, but something else started a couple of months ago as well. Channel 194 is now Channel 0 and i
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The reason I sent a DM was that I didn't want my neighbors addresses listed in a public forum. I didn't realize I was violating protocol.
Pixelation
Multiple homes in my neighborhood are experiencing pixelation after a recent upgrade. I need this escalated to Network Maintenance.
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I can understand your concern user_50rh10. These emails are intended to provide information about your home WiFi Network and connected devices. We can certainly bring the feedback forward.
How do I opt out of "Your personalized WiFi summary" emails?
On 8/7 and 9/7 this year I received emails from Xfinity with the subject "Your personalized WiFi summary" This message does not contain transactional information or important notices about any of the services I pay for. It is therefore a promotional email, and per CAN-SPAM regulations must contain "
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Hello and thanks for the reply. Still having the same issues, any suggestions? Thanks.
wireless head phones stopped working after cable box replaced
I replaced a dead cable box and programed (on screen) the new remote it came with. I have wireless headphones (non Bluetooth) connected to the TV in that room. I did not touch any connections involving the TV and the headphones. The headphones are in the correct mode, charged and synched. But no aud
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Get $10 to use on your next coffee order - Xfinity Rewards
I received my gift card fine. I manage my parents account since they are elderly and not very technical. I went to redeem theirs on the reward site. Everything was going fine. However, when I submitted it from the xfinity side, everything went okay. However, the email link that goes from Fandango gi
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Alright, that's a side of things I can attack from. I want to review some of your configuration on my end, @user_p6a178. To get started can you please send our team a direct message with your full name and service address. How to Send Us a Direct Mes
Started Unicast Maintenance Ranging - No Response received - T3 time-out (like so many others)
This problem seems to be more common than we know! This problem started a couple of months ago. I am kind of nerdy and check my Netgear CAX80 logs EVERYDAY! Like I said, this started a couple of months ago, but something else started a couple of months ago as well. Channel 194 is now Channel 0 and i
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how can i print the channel guide for area code 37129
Printable Channel line up by plan with channel numbers AND network name
I'm looking for a printable Xfinity channel line up by plan, that include both the channel# and the network name. Is there such a thing? I don't want to print 30 pages of channels I don't have! Thanks
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We've seen this here before, where Comcast places an OFDM channel too high in the frequency range near the end of the plant's bandwidth capability. Some of their cable plants and equipment still only extend out to 850 or 1000 MHz operation. At 957 MH
Running a Netgear nighthawk CAX30- unable to connect to 957 MHz SNR/MER 0.0 dB
I began having intermittent internet outages and noticed the downstream light flashing on my router. I logged into the amin website and noticed the event log had a ton of Code 21 MDD Timeouts, Event Type Code 1. The downstream channel power levels were normal, but I noticed the downstream OFDM Chann
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@user_b6bzjv Thanks for sharing the reason why you need to cancel your services with us. Congratulations on selling your house. I can help you submit the disconnect order. To be able to discuss account specifics, please send a direct message by click
Cancel Subscription
Hello, I would like to cancel my Xfinity internet service. I want the cancellation processed as soon as possible. Please confirm my cancellation date, any final charges, and how to return my equipment. I would prefer to complete this online without a phone call. Thank you. Please email me to let me
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I have the same problem and keep reporting it. I don't expect the current FTC to do much about it, but all we can do is what we can do
How do I opt out of "Your personalized WiFi summary" emails?
On 8/7 and 9/7 this year I received emails from Xfinity with the subject "Your personalized WiFi summary" This message does not contain transactional information or important notices about any of the services I pay for. It is therefore a promotional email, and per CAN-SPAM regulations must contain "
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Hi there @user_y10wf9 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. &em
Request for Escalation: Xfinity Membership Tier and Closed Support Ticket
Request for Escalation: Xfinity Membership Tier and Closed Support Ticket Hello, I'm requesting assistance with a discrepancy in my Xfinity membership tier and a customer service ticket that appears to have been closed without resolution. I have been an Xfinity customer since approximately 2012 and
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user_x5phi5 thank you for using the Xfinity Community Forums page to reach out today. We want to take a look at this situation for you and ensure your account is not negatively impacted by a change you did not request. Please send us a direct
1 year mobile line cancelled by xfinity,
Just spoke on the phone with Ahmad - supervisor mobile billing. Told him an agent mistakenly cancelled my mobile line (which was included for 1 year with my internet plan) then reactivated it minutes later. Well Ahmad review the notes from the xfinity agent that messed up. He told me when the line w
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Running a Netgear nighthawk CAX30- unable to connect to 957 MHz SNR/MER 0.0 dB
I began having intermittent internet outages and noticed the downstream light flashing on my router. I logged into the amin website and noticed the event log had a ton of Code 21 MDD Timeouts, Event Type Code 1. The downstream channel power levels were normal, but I noticed the downstream OFDM Chann
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Your Home Network
IP address
Our power went out this morning and the modem is wanting for me to enter the IP address manually
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Devices and Equipment
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Internet underground cable locating and marking before excavation work
Current customer and I need the Xfinity internet underground lines marked on my property. I will be having ground excavation work performed in proximity to main junction box and want to be sure crews know were buried lines are located. The main line for my street and direct connection line to my hom
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