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Concern moved here to the Home Networking help section.

 commented 

11 minutes ago

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I need help stating up My wifi

I can't get it on my TV

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Phone

ordered phone not delivered

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Good morning, @user_rxjiyg, our team would be happy to assist. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or  https://forums.xfi

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Unfair Late Equipment Charge for Flex Box I Was Told I Could Keep

I’m extremely frustrated with how my Xfinity service cancellation and billing were handled, and I’m hoping someone from Xfinity can review this situation. I cancelled my Xfinity service after calling customer support multiple times because the cancellation was not processed properly the first time.

Question

user_gzobd7 Hi there! Our team canhelp with this!    Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top rig

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Moving abroad

Hello, I will be moving abroad on March 31st, 2026 and would therefore like to end my internet subscription . What do I need to do? Many thanks.

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Hello, @user_0omq03. I would like to review your account to look into this credit request for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinit

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file a complaint

Supposed to have a $297.56 credit on bill but Xfinity won't apply it. I have had two video conferences with them recently and they say they will take care of it but nothing happens. I have been to the Xfinity store numerous times. I was supposed to have a $66.00 credit because we cancelled that subs

Question

@user_ayrle0, Hi there! Thanks for taking the time to reach out and for explaining everything so clearly. I can understand the repeated inconvenience this has caused, given how many times you’ve had to report these issues. The work you describe

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Drop bury cable comes from my neighbor's house, not the utility pole, lots of loose wires on pole/active cable above ground, in my yard..

Back in the middle of November, my western neighbor was outside at the utility pole with an Xfinity worker. The worker cut one of the cables coming off the pole and said "no go in and see if your internet still works". My neighbor came out and verified his internet was still functional (this was my

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NoPhone delivered

Ordered phone never arrived the box it was supposed to be in was empty

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No phone delivered

Ordered new phone and when delivered the box was empty. Xfinity has been terrible and i am getting no whete with them it’s been over 2 weeks. I’ve done every thing they have requested.

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When I try to transfer to Yahoo, Yahoo says it does not recognize my email address. When Comcast support said they sent me an invite, I never received it.  How do I make this transfer??  Thank you

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Email transfer to yahoo

Do I have to choose yahoo or can I choose another email provider such as Gmail or outlook and have all my emails switched over to them?

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Hello and thank you for creating a post to get started, @user_5dhlb9! I'm sorry to hear about the trouble you've had with making changes to your plan, and I'd love to help! While we typically recommend starting with the Plan Builder, our Xfinity Deal

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Why does Comcast make it so hard to get help or am I doing something wrong?

I am trying to change my internet service, I have tried assistant I get nothing. When I change my service I currently have a modem from Comcast that gets 600mb yet my lower change says it is not compatible. Feeling like I am jumping through hoops. Can someone please help?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

37 minutes ago

 to the conversation: 

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Drop bury cable comes from my neighbor's house, not the utility pole, lots of loose wires on pole/active cable above ground, in my yard..

Back in the middle of November, my western neighbor was outside at the utility pole with an Xfinity worker. The worker cut one of the cables coming off the pole and said "no go in and see if your internet still works". My neighbor came out and verified his internet was still functional (this was my

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

40 minutes ago

 to the conversation: 

0

0

Why does Comcast make it so hard to get help or am I doing something wrong?

I am trying to change my internet service, I have tried assistant I get nothing. When I change my service I currently have a modem from Comcast that gets 600mb yet my lower change says it is not compatible. Feeling like I am jumping through hoops. Can someone please help?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

41 minutes ago

 to the conversation: 

0

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Moving abroad

Hello, I will be moving abroad on March 31st, 2026 and would therefore like to end my internet subscription . What do I need to do? Many thanks.

Question

Mine is not working either. I’ve restarted everything, even my internet. It’s only Fox. I too like it for the weather, and also, I’m in Illinois.

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I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.

Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

42 minutes ago

 to the conversation: 

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file a complaint

Supposed to have a $297.56 credit on bill but Xfinity won't apply it. I have had two video conferences with them recently and they say they will take care of it but nothing happens. I have been to the Xfinity store numerous times. I was supposed to have a $66.00 credit because we cancelled that subs

Question

HELLO? ANYBODY? ASSISTANCE NEEDED!!!

 to the conversation: 

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Autopay and paperless discount

In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut

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HELLO? ANYBODY? ASSISTANCE NEEDED!!!

 to the conversation: 

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Inactive Comcast.net email account(s) will soon be closed

When I log in to https://www.xfinity.com I get a notification that says: Your inactive Comcast.net email account(s) will soon be closed Make sure the preferred email on your Xfinity account is up to date, or sign in to reactivate. But the message does not say what account(s) will be "closed soon". T

Question

Done! Thank you! Could you also please check my account for a charge? I have an old plan with gigabit X2. I then see an additional charge for “ Super+ More $127.50 Additional Services Includes Gig+ Internet, Netflix Standard HD Plan, and Xfinity Voi

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Peacock Diamond member

Hello! I have a diamond rewards free peacock premium offer. My current free peacock expires June 2026. How to I activate my diamond rewards offer when I already have peacock? Thank you!

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

48 minutes ago

 to the conversation: 

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Unfair Late Equipment Charge for Flex Box I Was Told I Could Keep

I’m extremely frustrated with how my Xfinity service cancellation and billing were handled, and I’m hoping someone from Xfinity can review this situation. I cancelled my Xfinity service after calling customer support multiple times because the cancellation was not processed properly the first time.

Question

Gotcha. Appreciate you checking for me. Please send us a direct message with your full name and service address, and we will help get this escalated. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Di

 to the conversation: 

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Peacock Diamond member

Hello! I have a diamond rewards free peacock premium offer. My current free peacock expires June 2026. How to I activate my diamond rewards offer when I already have peacock? Thank you!

Question

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