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NFL
We all demand a refund! We paid for this and you either 1)give us a refund, or2) fix this problem YOU have with Disney.
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Channels and Programming
Yes the showtime channels worked and Paramount network did not still said I wasn’t subscribed- I fully understand that the live tv channel is paramount network not paramount + streaming and checked with the agents that that’s what I wanted
Paramount network agent lied
I’ve had several agents offer me paramount network with showtime ( not streaming ) for an additional $13 a month. Well the channel never comes on and after speaking with a supervisor they are saying that’s not correct and I have to change my tv package to premium for an additional $36 a month. Now I
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Hmmm I don’t see it still
Cancel services
I have tried to cancel my account for 15 days without any success. They give me cancellation numbers, tell me my bill is prorated and then I continue to “receive services” at an address I am not even located at.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Construction Address Does Not Show Up For Transfer
I am unable to transfer services or check to see if I can keep Xfinity service because my address does not show up. Home is considered new construction.
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Wat h
Had a watch I got free over a year with service cancelled because Xfinity made me and still got charged for it after when I was never told that was the case
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Plan
We can take a look and see about having the Peacock account unlinked from the old Xfinity account @user_qr2y6a. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to direct message us
Peacock Activation Issues
Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/R
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user_99rbvs We would love to help. Your satisfaction and confidence is always our top priority. Thank you very much for reaching out! How can we help?
customer service
Customer service is a joke.How does anyone get past the useless automation and actually solve any issues?
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Hello, I tried to link the account, but unable to anymore. I earlier followed another post's advice to unlink all of my older accounts and delete them. Now that the account is deleted, I cannot even find it when searching. Is there a way to clear th
Peacock Activation Issues
Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/R
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
customer service
Customer service is a joke.How does anyone get past the useless automation and actually solve any issues?
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@XfinityMatthew FWIW, they've got FTTH connection (an ONT and a gateway), not a conventional coax connection. You can't "tighten" a fiber optic connector. @user_1dhm7p My first advice to you was assuming that you had a coax connection
My internet stopped
I’m a new customer and my Wi-Fi was just installed about a month ago and it was working perfectly fine and all of a sudden it just stops working and I tried to do everything that AI Assistant told me to do and it still isn’t working and it’s set me up for an appointment for a tech visit in a week fr
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Hi there @user_gfezcu Thank you so much for reaching out on our Xfinity Community Forum about your channel concern. I'll be happy to assist. Can you confirm if the Showtime channel worked when your were offered the Paramount/Showtime?
Paramount network agent lied
I’ve had several agents offer me paramount network with showtime ( not streaming ) for an additional $13 a month. Well the channel never comes on and after speaking with a supervisor they are saying that’s not correct and I have to change my tv package to premium for an additional $36 a month. Now I
Question
customer service
Customer service is a joke.How does anyone get past the useless automation and actually solve any issues?
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Customer Service
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Paramount network agent lied
I’ve had several agents offer me paramount network with showtime ( not streaming ) for an additional $13 a month. Well the channel never comes on and after speaking with a supervisor they are saying that’s not correct and I have to change my tv package to premium for an additional $36 a month. Now I
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Customer Service
Thank you for the information @andrew990, we can take a look at the account and see what could be causing the issue. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to direct messa
Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping
I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H
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Hello, @user_ym1n4f to check the address, could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (p
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New Construction Address Does Not Show Up For Transfer
I am unable to transfer services or check to see if I can keep Xfinity service because my address does not show up. Home is considered new construction.
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