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Change of ownership
I have been trying to change the ownership of the account for the past 1 month. Uploaded the documents twice, it was informed to us that the account will be transferred by Feb 15th. No confirmation email was ever sent to both the parties . No action has been taken yet.
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Customer Service
The support team never followed up or offered any remediation.
No phone signal when traveling internationally
No phone signal when traveling internationally for 5 days. Brazil. I’ve tried manually selecting networks and multiple restarts. Also tried an alternate device. data roaming is on and I even added a global pass on the advice of a support agent. It’s worth mentioning I’ve had a very bad experience wi
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This issue is still ongoing
No phone signal when traveling internationally
No phone signal when traveling internationally for 5 days. Brazil. I’ve tried manually selecting networks and multiple restarts. Also tried an alternate device. data roaming is on and I even added a global pass on the advice of a support agent. It’s worth mentioning I’ve had a very bad experience wi
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Everything ordered was not received
Hello, I did not receive my modem and router, I only received the streamer. I only received one tracking number.
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Devices and Equipment
Cancel Service
I have been trying to cancel my service all day! I want to cancel immediately and cannot wait for someone to call me Sunday!!!
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Your Home Network
@XfinityQue Sent a direct message. Thanks for any assistance.
Where to file a complaint about bait-and-switch tactics by Xfinity?
Absolutely horrendous Xfinity experience. Was offered a package and accepted it from a support person who stated confirmation would arrive in email in 1 hour (I have the live chat transcript and screenshots), only to have it never show and not honored when I reached out and was shuffled across 6 oth
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Hello user_1mme29 and @XfinitySeth : I did some more research on this problem. I haven't been able to independently confirm it. The fix that I will try next is to turn of the modem/router for 20 minutes to force a change to a new public
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Worst experience ever!!
I had reached out about an issue I was experiencing with my dad’s line but the person pankaj that “helped” me did not resolve my issue and not only that. He/she made my wife’s line get disconnected. How is it that you need help on one line but they made another line stopped working !!! I let her/him
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Devices
I’m 87 years old i just need a little help till 27th if say I’m not eligible this company makes me so frustrated ugh
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
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The xfinity offer wit Peacock is basically Fraud. It never lets you sign up for it. I pay for the gigbyte $130/month internet. Comes with Peacock, only it does not. I have followed all the instructions, cleared my cache, literally everything and peac
Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)
I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?
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Hello, user_spjq9v! Thank you for choosing Xfinity and reaching out to us here for help. I know I'd be reaching out too if I were in your shoes. Just to confirm are you logged into your Xfnity account when attempting to make changes? Have you tried c
My Offered Plan Disappeared
My current plan of 300 mbs for $65 loses its price discount next month. I was offered a 2 gig plan for $85 per month with a 5 year price guarantee. When I went to get it it disappeared. How do I get it?
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Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
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Billing
My Offered Plan Disappeared
My current plan of 300 mbs for $65 loses its price discount next month. I was offered a 2 gig plan for $85 per month with a 5 year price guarantee. When I went to get it it disappeared. How do I get it?
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Customer Service
Past due bill with charges that are not accurate. Is this a scam?
I have past due charges and other charges that are not accurate. Now my service is going to be suspended due to none payment and I can’t get any help with this. What do I do? Any suggestions? I do not get paid until Friday for the past due amount and I paid all of my bill that was $304 in Jan now it
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Your Home Network
Wrong billing for new plan
Im very disappointed and feel unappreciated the way I been treated. I have been with you for years and still get treated badly. I renewed my plan and upon checking my bill is more then what I was expecting. I have talked to 5 different agents and none of them have helped me in anyway. If anything th
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Xfinity Stream Website
user_whe8m1, hello there and thanks for reaching out. I completely understand your frustration. I want to thank you for your tenure in this time as well. Let me see what transpired on your account so I can help assist with getting this matter resolve
Where to file a complaint about bait-and-switch tactics by Xfinity?
Absolutely horrendous Xfinity experience. Was offered a package and accepted it from a support person who stated confirmation would arrive in email in 1 hour (I have the live chat transcript and screenshots), only to have it never show and not honored when I reached out and was shuffled across 6 oth
Question
Absolutely horrendous Xfinity experience. Was offered a package and accepted it from a support person who stated confirmation would arrive in email in 1 hour (I have the live chat transcript and screenshots), only to have it never show and not honor
Where to file a complaint about bait-and-switch tactics by Xfinity?
Absolutely horrendous Xfinity experience. Was offered a package and accepted it from a support person who stated confirmation would arrive in email in 1 hour (I have the live chat transcript and screenshots), only to have it never show and not honored when I reached out and was shuffled across 6 oth
Question
user_fv4w29 My team can help you with your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" i
I need help finding my account number
Xfinity is a scam. I have spent endless hours on the phone with customer service, days in the store and no one can find my account to cancel it but of course the can bill me
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Message sent to support. Hopefully this gets resolved somewhat soon.
iphone
i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t
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Hi there, @Lemons26! I am sorry you are feeling that way. We are always glad to assist you with any concerns. If you are eligible for a Payment Arrangement, you will see the payment plan option when you sign in at xfinity.com and be able to set it up
XfinityRay
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Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
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