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That's definitely odd as you should for sure have access to those statements all the same, but I appreciate you trying! In that case, please send us a direct message with your full name and full service address so we can look at your account directly
Statement history incomplete
My statement history page https://customer.xfinity.com/billing/services/statement/history shows links to statements from the current one back to "2024 Mar 23 - Apr 22", but the statements older than "2025 Apr 23 - May 22" cannot be displayed or downloaded; clicking the links does not open a new tab
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Thanks for letting us know. I watch TCM movies and noticed this issue.
Expiration Dates for movies from premium networks aren't being displayed.
I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length
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As it turned out, I was shipped the WRONG box by the executive customer relations office. They overnighted the box, which was nice, but it turned out to be the same model that I currently have! I had some spare time this afternoon, so I made an appo
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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@user_6pu8rn Have you tried unplugging and restarting your cable box?
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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Thank you for trying the self-service options. The XB10 is the newest gateway. Availability along with eligibility can be a factor. Let's see what the issue is. user_jymnqs. Our team would be happy to double-check and confirm. If you could pleas
XB10 Wild goose chase!
Does the xb10 exist? I see people are getting them and setting them up. But for some reason customer service/support has sent me on this wild goose chase of trying and bing promised a xb10 and falling short. I have been shipped the wrong box (xb8) multiple times. Been to 5 stores in 4 different citi
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Hello @user_9e5wv1, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help with getting your pedestal repaired for you. If you could send our team a direct message with your full name,
Damaged cable pedestal
My cable pedestal is damaged, can I have someone come out and replace it. [Edited: PII]
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@XfinityVictor If my upcoming bill will be $69.00 as you stated, that means that there will be no "Loyalty Discount" credit applied as stated in the email I got from Xfinity as $69.00 would literally be the normal rate for my plan after the expirati
Loyalty Discount Credit Email from Xfinity
Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'
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@XfinityVictor I received the email today at 1:40pm PST. I sent you a screenshot of the email I received from Xfinity in the DM.
Loyalty Discount Credit Email from Xfinity
Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'
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@user_qfn8vw Thanks for adding a post to the forum. We can help submit it on your behalf. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the t
reporting an unsafe Xfinity driver
I would like to anonymously report an unsafe driver, but don’t see any way to do it.
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Same thing all week. Constant screen freezes making Olympics unwatchable on Xfinity. My office has Direct and no issues.
user_2drkfk
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Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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