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My concerns made their way up the ladder, and I was contacted by e-Mail and then by phone from a person who works at the corporate office. It took a week, but my account is now straightened out, and it reflects the 20+ years we’ve stayed with Comcas
rewards
We've been Xfinity customers since 2002, first for three years in Albuquerque, NM then for the past 20 1/2 years in Gig Harbor, WA. We recently moved to Newcastle, WA and kept Xfinity services. I realize that a new account number was made with each move; however, I do not understand why we lost all
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I'd like you to try something - there is a known issue with Roku players with some titles that can cause audio synch issues. It involves the volume leveling function when using external sound devices. Can I ask you to try disabling it if possib
Audio Out of Sync on Roku Xfinity Stream App
I'm trying to watch "The Edge of Seventeen" through the Xfinity stream app on my Roku, and the audio is out of sync. I tried rebooting the Roku, resetting the app, and uninstalling and reinstalling the app, and I still have the same issue. I tried watching another film, and did not have this issue.
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Ordering a phone via shipping is a nightmare
Please for the love of God stop using FedEx as your shipping carrier. They have been holding my new devices hostage because they’re “hazmat.” I explained that they’re just mobile devices so they “fixed it in the system.” Well, they’re still trying to deliver to me when I’m not home and refusing to l
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Devices
Cancel my internet
Hello I would like to cancel my internet I move away and I am no where near a store to do in person
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I set the output to Stereo, but there's no setting for PCM. I had the same issue with out-of-sync audio. I'm using a Roku Ultra, running software version 15.1.4, build 3321.
Audio Out of Sync on Roku Xfinity Stream App
I'm trying to watch "The Edge of Seventeen" through the Xfinity stream app on my Roku, and the audio is out of sync. I tried rebooting the Roku, resetting the app, and uninstalling and reinstalling the app, and I still have the same issue. I tried watching another film, and did not have this issue.
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Xfinity being with EW Scripps in Detroit market. Xfinity had blocked out all ABC and affiliates stations for 4-8 weeks but not discounted or bill. Requesting refund for the time the stations have been blocked, provide the stations going forward or re
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
That information regarding the cable tv programs and box is helpful. Over the last 2 years or so I have been told that fiber is coming soon and still nothing. When will I have FDX? Are they going to run new lines that are 100% fiber? The line from th
Cancel Internet and keep tv
I have Xfinity Internet (1 gig) and Xfinity TV (Premium TV). The cable box (XiD X1) is connected via Coaxial cable. I do get Peacock, but I do not use it. I am considering cancelling the Xfinity Internet and subscribing to Fiber Internet provider since Xfinity does not offer fiber yet. I want to kee
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I called today and upgraded to a 17 Pro Max with 2T and was told I could get $700 trade in credit for my iphone 13 Pro Max, and I told them I had received a promotion in the mail for "get an iPhone 17 Pro on us" and they told me no this was the best
Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us
The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a
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@TerriB I don't use Outlook, and haven't transitioned, so I can't help you with that; maybe @Latoque can. As for your latter question - Yes. 😉
MS Outlook and Outlook for Android after Migration to comcast.net on Yahoo
To add to my list of concerns about migrating to comcast.net on Yahoo based on feedback I have read...... I have a big one that needs to be resolved: I use MS Office Outlook a lot for email in addition to Comcast email. It has more features that Comcast email has that I need . I also use Outlook for
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@XfinityMarshante Hello, I’ve done all of the above with tech support and also a ticket was but in over a month ago and I haven’t heard anything and it’s still not working. I also went into the store and was basically told the app does that. I would
Mobile lines not showing up on mobile app
I transferred from now mobile to mobile and added 4 line. None of the lines show on the app, just the internet. When I log on the desktop I see the lines. I’m unable to utilize all features due to my lines not reflecting on the app.
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Hey there user_xztnhm, we appreciate you stopping by the community forums to reach out! I'm not the biggest fan of unexpected charges myself, so I can fully understand your frustration. Our team would be more than happy to see how we can help! Please
Charges for equipment that I returned TWO years ago
in the Fall of 2024, I canceled my cable service and went to streaming only. Shortly after that, I returned ALL of the equipment I had for cable services because I no longer needed them. When I returned the equipment, I was not issued a receipt. I assure you that all of the equipment was returned, b
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Current packages
I would like to remove the sports package that was recently added Mar 2026
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Channels and Programming
ANOTHER UPDATE: and we've made no progress. In 3 days. OR In a week and three days if I go back to when all of this started. Promised help - over and over again. Promised phone calls that did not happen. The WATCH tells time.&nb
Apple Watch from Xfinity - Such a Mess!
I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas
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Sorry for the confusion! The page I shared provides some insight on credits that may be applied for this situation: If you do not reach a new agreement, will I receive a credit? Xfinity members who pay a Broadcast TV fee and have lost access to a bro
How do I send a Direct Massage to Customer Support?
On April 9th I spoke to a rep over the phone in the billing department. I asked for a courtesy credit due to the Scripps feud and due to the fact that I no longer have NBC and haven't had it for 24 days now. This person told me that when my next bill came out I would either have the station back or
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Has anyone after migration - who already had a yahoo account email - attempted to use the ipad mail app (not sure how to set up - my yahoo email still shows in mail app but not the migrated emails - I log out and then back into yahoo and comcast emai
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Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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