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I guess I dont understand. There is a choice to check email on my account page. When I opened my account, I received an email address.

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email login

I keep trying to find the email login page for my new comcast.net email account. When I put in connect.xfinity.com, it says it's loading my email and then I get this support page" Using and managing Xfinity Email accounts -- no links, no info saying this is your next step. I am in my account page. I

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Returning gateway once upgraded

I cannot return gateway to store,I live nowhere near one. Medical issue don't allow me to get to it. I don't have a printer either. Can I take to UPS store?

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I do not want to move to yahoo email at this time. How do I get back to my comcast email?

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My comcast email

My comcast email was supposed to switch everything to yahoo email, but it didn’t. I need to get into my Comcast email to get addresses and stuff.

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user_42731i Thank you for stopping in for help with your connection stopping after your move/recent changes.  I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the n

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Every time we move service or change modems Our service works for a week then it does not work they always say to many modems in system but

Please advise. We have several properties and also moved a few months ago. all our services experience the same issues every time. the service once moved or after initial instillation works for about a week. Then it stops working. We have a current property that Xfinity assistant diagnosed a bad mod

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Thanks. Done.  Looking forward to your response on the other forum.

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Formal complaint regarding supervisor intentionally disconnecting call — requesting corporate escalation.

I am requesting a formal escalation to Executive Customer Relations regarding the conduct of a supervisor I spoke with yesterday. During the call, the supervisor intentionally ended his participation in the conversation while the telephone connection itself remained active. I remained on the line af

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Emails going to trash rather than inbox

My emails are going to trash file rather than to inbox

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Change of ownership

I would like to transfer the ownership of my Xfinity internet account to another person

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Change of ownership

I would like to transfer the ownership of my Xfinity internet account to another person

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Merged account without concent

On 8/24/26, my son and I visited an Xfinity store. In front of the sales representative, my son explicitly requested his account be canceled. The representative stated she would take care of it. Instead, she left the account active, resulting in 3 months of unauthorized, past-due billing on a servic

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xtian107. Hello, and thank you for taking the time to share this feedback. I'm very sorry to hear about your experience and can certainly understand how frustrating it would be to feel that your concerns weren't being addressed, especially when you w

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Representative Service Complaint

I wanted to complain about your representative, “Carla” Who I Had the unpleasant misfortune of having to deal with. I called about asking why my bill was higher than normal and why each Bill was different for the past couple months and she couldn’t explain it. You can listen to the phone call she ga

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Representative Service Complaint

I wanted to complain about your representative, “Carla” Who I Had the unpleasant misfortune of having to deal with. I called about asking why my bill was higher than normal and why each Bill was different for the past couple months and she couldn’t explain it. You can listen to the phone call she ga

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Drop / point of entry relocation

Hi — I need a drop relocation survey at my current service address (not a move). We are doing a remodel: drywall and insulation are open in the room where I want the new coax point of entry. I already removed the old cabinent/POE and have service on a temporary hookup in another room. Please schedul

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Canceled service without permission

I signed up for the $50/Month (with autopay) 1-Gig internet plan locked for 5 years pricing promotion back in December of 2025. I was told that this promotion could be transferred to other houses in my area if I ever moved, which I was planning on as soon as my lease was up. While I was currently li

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Upgrade

I was sent an email to upgrade

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Thanks. Next time I'll wait until invited before messaging.

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CBE Debt Collection. I'm being dunned but I thought I was in good standing with Comcast.

Hi. I'm being contacted by CBE debt collection for a past due Comcast internet debt but I thought I was in good standing. I lived in Vancouver WA and then moved to Houston in May 2025 but I continued my Comcast service when I moved. Can you help me with this? I posted my recent addresses in the DM s

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internet

network has been disconnected since Monday morning

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