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Xfinity System Locked Credit Check
I just ran into the same problem that everyone is complaining about where I had a Freeze on Equifax to avoid fraud risk from a company hacked. This freeze has been on for several years, but never created a problem for any other company to complete a positive credit check. I removed the freeze for Xf
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Plan
incentives
Seeing a lot of these posts, but I also was promised an incentive ($200 visa gift card) that I have never received. Mostly making this post so I can DM.
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Customer Service
Hello Jeniece,Thank you for responding. My brother is a Gmail used and he does get this same error message each time he sends me an email. I have checked the spam folder. His emails don't route there. They arrive in my inbox but for unknown reasons,
Having a problem receiving email from my brother
Hello Comcast,For the past few months, I am not receiving emails from my brother. When I do receive the emails, they are received ~48 hours after sent. Can you help me resolve this issue? Below is the error message my brother receives.Thank you,[Edited: "Personal Information”]
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No service, no help
We recently moved into a new home and arranged to have the internet switched over on the day of the move. It did not work. We called customer service, who could not fix the issue over the phone and scheduled a Tech to come to our house in 5 days. We explained that we work from home and need the inte
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Customer Service
Hello @fspiridigliozzi, thank you for taking the time to leave a post. Sorry to hear about your experience. I can certainly understand why receiving a letter like that would be concerning, especially when it instructs you to visit a website and downl
Received a postal letter saying we need to visit comcastupdate.app and download a Gateway update
We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.
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user_6u5d2c Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I see you need some help with making changes to your account and I am here to help. To get started can you send us a DM with your comple
Change stream bundle
I've tried multiple times to change my streaming bundle on the website and app and the same message pops up about their being an error with the site. Whenever I try to call to get ahold of an actual person I'm met with AI with no option to speak to a live agent. With constant outages in my area (hap
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@XfinityJorge , done.
Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
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user_qzon3d Thanks for the response and our team is here happy to help figure this out so you can enjoy Peacock. Please send us a DM with your name and address to get started? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessar
Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
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@XfinityBenny I am happy Xfinity read my post, but that response and that link does not help. I found that article before making my original post, while googling this seemingly intractable problem. Did you read step 1 and compare to my post?&n
Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
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Received a postal letter saying we need to visit comcastupdate.app and download a Gateway update
We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.
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Customer Service
With no contact, we're going to close this case for now, @BeilleK. But should you need us in the next day or two, please send us that DM as requested. Otherwise, you're always welcome to create a new post down the road :)
Stolen Package
Hello. I recently started a service with xfinity and wasn't able to be at my new apartment when the kit was delivered to my new address. I had a friend check the doorstep a day after FedEX delivered the package, but they said it wasn't there. I was hoping to schedule a replacement and possibly send
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yolapa Hello there! We appreciate you reaching out to our Xfinity Forums regarding your favorites. This was a known issue, that has since been resolved. Are you still experiencing issues accessing your favorites? Please let us know if you are unable
Favorites Guide is not working
When I press Guide it is supposed to show my Favorites. It does not. It shows a Quick Tip on how to add Favorite channels!!!!!!!!!!!!!!!!!!!!!!!!! Could Comcast/Xfinity get any worse? What a completely [Edited: "Inappropriate Language"]-up nightmare and I'm being charged a premium fee to put up with
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Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forum's page regarding your concerns of changing your usernames. Yes, you can change your Xfinity ID username at any time, but it must be different from your ol
Change Xfinity account and forum username
Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!
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user_xf1n1ty Good morning! Thank you for reaching out to our Xfinit Forums, and choosing Xfinity as your service provider! This is not an ideal experience we want our customers to have. I'm here to help get the answers you need, and the corrections t
1 Gig Upgrade Billed at $74 Instead of $60 — Streaming Bundle Canceled Without Notice — Escalation Requested
I was transferred from one agent to another last night and still don't have an answer on my bill. Hoping someone here can actually help. Here's the history: - I was on 300 Mbps for $40/mo. - I upgraded to 1 Gbps for $60/mo and added a streaming bundle, which brought my total to around $97/mo. - One
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@user_yz2rdl Thanks for reaching out to us. We do apologize for any inconvenience. To clarify, were you set up on automatic payments or a payment arrangement? Did you make a payment before the due date of the automatic payment or the payment
Billing
This month you guys took two payments out of my account. 1 is withdrawn and the second for the amount is pending so I cannot use that money. Customer service said it was a glitch and they can’t do anything to help me. That’s all the money I have and I’m so unhappy with the service and responses of s
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FredAA Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do to help you. When you can, please send a Direct Message with your full name and address. Click "Sign In" if necessary • C
Bill is way too high - Need help switching to TV Premium, removing Netflix, and Diamond loyalty discounts
Hello, I’m looking for an official Xfinity specialist to help me lower my monthly bill, which has ballooned up to $323.52. I've been a loyal Comcast customer since November 16, 1980, and my account is in the Diamond tier, so I'm really hoping someone here can help me get some billing relief without
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X1 reset
How do I reset my x1 , my grandson broke the Demi cord so I had to buy another one but now I have a new one the picture isn’t popping up, it just keeps saying looking for signal.
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X1
Hello @user_7jk6uq Normally any visit that requires a tech is $100 for the visit. Even if they just tried a different outlet as that is a step that we usually suggest if you are self installing and the first outlet doesn't work. But we c
dispute installation fee
I have been an Xfinity customer for a long time, and I’m disputing the $100 installation fee on my bill. I recently moved to a new home and transferred my existing Xfinity service to the new address. I completed the self-installation myself, but I had no internet connection. the Xfinity agent indica
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Good morning @user_97kwbc, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having getting services started at your new home, but you have come to the right place
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No service, no help
We recently moved into a new home and arranged to have the internet switched over on the day of the move. It did not work. We called customer service, who could not fix the issue over the phone and scheduled a Tech to come to our house in 5 days. We explained that we work from home and need the inte
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