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It was a pleasure, @vjg7 working with you in private and getting you taken care of. We do appreciate you and your business.-Richard
Billing before Activation
Hi, I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st January, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 22nd November with auto-pay scheduled fo
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Down cable lines
Tree fell took down all cable and power lines Cimcast supposed to be here between 8-12 today. Never showed up. Lines in road and driveway
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Customer Service
It does work. What are the issues you have? I have a couple like no 4K, tv guide is different not allowing tvgo streaming channels, no live pause. They want you to rent boxes for life.
When will the Xfinity App be updated to work on the 3rd Gen Apple TV?
You would think with AI technologies and the simplicity of making apps today, Xfinity would wake up and correct their app to have it run on premium devices, such as; 3rd Gen Apple TV devices, Google streaming devices, and not just on their cheap Xumo devices. Is there a plan to update the Xfinity ap
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@user_087h9l My pleasure !
Mystery coax splitter
Hello - I need help identifying a 35-year old coax splitter in our basement. I inserted the image at the end of this post. When I replace this splitter with a standard 2-way splitter, our TVs do not work. There is something unique about this splitter, but I can't figure it out. I'd like to buy a new
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Let me help you out. Stream is only 1080p. On a larger screen like the tv it will look worse then any smaller device like iPad or phone. This is on purpose from Xfinity so you have to get their rental boxes to receive 4K hence a better picture. Xfini
poor picture quality with stream app on Roku
I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant
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Static Routing on CGM4981COM inside my network
I have another wireless router inside my network which fails over to a 5g backup in case my primary internet goes down. It's currently wired into my Xfinity gateway and gets a reserved DHCP address. This is for our WFH connection, other devices are connected to the gateway wifi. I can't find anywher
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Your Home Network
Global travel pass not working
I have a Premium Unlimited plan and am currently traveling in South Korea. When I landed in Korea, i received a welcome message for GTP and thought it was activated. But data is not working while call and texts are working. I tried: - Enabled data roaming(before departure) - air plane mode turn off/
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Network
Thank you, much appreciated!
Mystery coax splitter
Hello - I need help identifying a 35-year old coax splitter in our basement. I inserted the image at the end of this post. When I replace this splitter with a standard 2-way splitter, our TVs do not work. There is something unique about this splitter, but I can't figure it out. I'd like to buy a new
Question
Thank you so much - makes perfect sense - mystery solved!
Mystery coax splitter
Hello - I need help identifying a 35-year old coax splitter in our basement. I inserted the image at the end of this post. When I replace this splitter with a standard 2-way splitter, our TVs do not work. There is something unique about this splitter, but I can't figure it out. I'd like to buy a new
Question
Comcast reported that the neighborhood maintenance was completed. I have obligations that dont immediately allow me to retest. When I did finally check I am experiencing packet loss still. I check my messages and it was an upsell to extend my contrac
Longtime User - Packet Loss Issues
Ive had consisent packet loss when gaming across all platforms of gaming. I tried all troubleshooting techniques numberous times. Packet loss is 1% to 5% every 5 to 10 seconds. At this point how do I have a tech come out? I accept the charges to diagnosis.
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I have found a work around. After hitting delete, go back in to it again and delete it again when it’s displayed by itself. Weird I know but this works for now. I also noticed it is listed in the deleted folder and recordings folder after the first a
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Missing. Channels
Only on my Apple TV 4K boxes does the tv guide not go past channel 3491. The 4000 channels are the tvgo channels. They appear on all other devices including, tv’s, fire stick’s, iPhone and iPads. Because of this, the free streaming channels like, unsolved mysteries etc…are not viewable. Error TVAPP-
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Xfinity Stream Website
@user_m40umj @XfinityJon Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini
Packet loss while gaming
Experiencing heavy packet loss every 2 to 4 minutes while gaming online. Started about a week or two ago and happens when I’m playing on either my PS5 or PC. Tried restarting my router and using an Ethernet cable for direct connection but nothing seems to be working.
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@XfinityRichard sent a private message to Xfinity Support as requested.
Billing before Activation
Hi, I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st January, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 22nd November with auto-pay scheduled fo
Question
@Starlight_Warden Thank you for taking the time to contact us through Xfinity Forums about this billing concern. I apologize for the frustration with previous attempts to establish the payment plan on your account. Please send us a direct message wit
At Wits End With Billing Issues
Hello, I have been dealing with nothing but billing issues since last month in October and I can't handle it anymore. In the last week I've made probably 20+ attempts at setting up payment arrangements that my account were allegedly eligible for, per 15+ different agents saying was eligible. The cha
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+1 for support this - seems like its policy and not technical
Will XFinity allow dual esims one from XFinity other for different carrier active simultaneously in near Future ?
I recently switched form T-Mobile to Xfinity, I had 2 esims (one for TMobile other for an international carrier). After the Switch I am able to move both the esims but, I can only make one esim active at a time, which was not the case with TMobile. Its a major inconvenience, as I may be missing out
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user_sd6ab2 Now service support is limited to the Xfinity Assistant online portal. We don't have access to NOW accounts, and you would need to use the Assistant to request a replacement.
Exchange Xfinity NOW modem
How do I get a new working modem for Xfinity NOW? The technician was at my place this morning and confirmed my modem was broken but didn't have replacements. (He didn't even really seem to understand the Xfinity NOW program.) Xfinity retail locations will not swap it out and I don't think you can us
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user_jl Hello! Thank you for reaching out to us here on our Community Forum. These were distributed to most of our stores across the country, and supplies were very limited.
Wicked Coaster Giveaway
I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of
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coco02 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that no one has shown up yet. We'll be happy to take a look and see what is going on. It is also possible that we may be waiting for the power company to
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Down cable lines
Tree fell took down all cable and power lines Cimcast supposed to be here between 8-12 today. Never showed up. Lines in road and driveway
Question