Xfinity Community Forum

It is simply because of the bulk agreement with your community.

XfinityDuron

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4 minutes ago

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Definition of Bulk Video

I am interested in switching to NOW internet service. I do live in a community where Digital Starter and Expanded Basic service is provided via Bulk services, but I pay separately for my internet. Can you advise the restriction rules regarding "bulk video"

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U

Well, it depends on how one views it. I do believe it's a breach of contract. The link you provided earlier in this thread, it stated FCC did perform speed tests so that gave me an idea, I can file a complaint with FCC because Comcast failed to provi

user_4a1oy2

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15 minutes ago

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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@Anon186741, thanks for keeping us in the loop. Would you mind informing me of the make and model of your device, as well as the app that you are using to access your email?

XfinityJustinM

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30 minutes ago

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Comcast email problems

I somewhat recently out of the blue started having problem sending emails on my phone. I continued to receive emails with no problems. On my laptop am to continue to be able to both send and receive emails. So the problem appears to be localized to my phone email. After many times of trying to under

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Billing before Activation

Hi, I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st January, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 22nd November with auto-pay scheduled fo

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Your Home Network

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U

could this be because of the cable TV uses same cables (not sure how NOW internet is connected in)?

user_6xe2mm

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40 minutes ago

to the conversation:

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U

Definition of Bulk Video

I am interested in switching to NOW internet service. I do live in a community where Digital Starter and Expanded Basic service is provided via Bulk services, but I pay separately for my internet. Can you advise the restriction rules regarding "bulk video"

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U

FYI - Community Property Team has told me that due to Bulk Internet being provided by the community (except in cottages such as I have) , only Xfinity Internet is available.

user_6xe2mm

replied

41 minutes ago

to the conversation:

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U

Definition of Bulk Video

I am interested in switching to NOW internet service. I do live in a community where Digital Starter and Expanded Basic service is provided via Bulk services, but I pay separately for my internet. Can you advise the restriction rules regarding "bulk video"

Question

user_a474pz thank you for using the Xfinity Community Forums page to reach out regarding your Peacock Premium related concerns. It is unfortunate that you were not able to get the assistance you were seeking over the phone, but we are happy that you

XfinityMarcus

commented

58 minutes ago

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Free peacock premium LIES

I’ve been going between xfinity and peacock for a week. “I will be sure not to transfer you to another agent to make you repeat everything” and yet I was transferred more than 3 times in every single call. One call I was transferred 5 times and the last two never told they were moving me along to be

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I feel your pain and I wholeheartedly agree with you ! You said "breach of contract" a few times, which it's not. I can understand that's "how you feel"! And you have that right ! Please don't shoot the messenger..

EG

commented

59 minutes ago

to the conversation:

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Ongoing speed issues

I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th

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Hey there user_54firz 🙌 We appreciate you taking the time to bring your concern to our community, and you're in the best place for help! If you could send our team a direct message with your full name, the name listed on the account (if different),

XfinitySeth

commented

1 hour ago

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Need one more week to pay my bill

I know I went pass my deadline but I need another week to pay my bill and I need my service restored

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

1 hour ago

to the conversation:

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U

Free peacock premium LIES

I’ve been going between xfinity and peacock for a week. “I will be sure not to transfer you to another agent to make you repeat everything” and yet I was transferred more than 3 times in every single call. One call I was transferred 5 times and the last two never told they were moving me along to be

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U

Need one more week to pay my bill

I know I went pass my deadline but I need another week to pay my bill and I need my service restored

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Customer Service

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Yeah. I only use WiFi when I do updates, which I haven't done in quite a while. So, WIFI IS OFF ON MY ROUTER. So if it's off on my router, how am I supposed to use the app to change my settings? It seems that I might have to call in and have someone

user_0y1d89

commented

1 hour ago

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U

Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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user_fgr20 Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Supp

XfinityMarcus

replied

1 hour ago

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Prevent email from going to SPAM

Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent

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user_fgr20 Okay, let's see if we can get that corrected together. Can you send over a direct message with your full name and complete service address to get started?

XfinityMarcus

replied

1 hour ago

to the conversation:

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Prevent email from going to SPAM

Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent

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I appreciate you letting us know you experienced something similar user_1a4p4u, and we'd love to learn more so we can help! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service

XfinitySeth

replied

1 hour ago

to the conversation:

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U

“Free iPad” scam review

I was told by an Xfinity agent over the phone about an “amazing deal” where my monthly bill would be lowered to $96 and I’d get a FREE iPad. Needless to say, that was a lie. The iPad isn’t free—I’m being charged on a payment plan for it. The $96 monthly charge was also false, as my September bill ju

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We had the same thing happen to us! I'm appalled by these business practices

user_1a4p4u

commented

2 hours ago

to the conversation:

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U

“Free iPad” scam review

I was told by an Xfinity agent over the phone about an “amazing deal” where my monthly bill would be lowered to $96 and I’d get a FREE iPad. Needless to say, that was a lie. The iPad isn’t free—I’m being charged on a payment plan for it. The $96 monthly charge was also false, as my September bill ju

Question

U

Free peacock premium LIES

I’ve been going between xfinity and peacock for a week. “I will be sure not to transfer you to another agent to make you repeat everything” and yet I was transferred more than 3 times in every single call. One call I was transferred 5 times and the last two never told they were moving me along to be

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Customer Service

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user_ljegpn thank you for following up with us, once the executive relations team gets involved they would have final say-so on all matters. I would definitely recommend following up with your fix agent if you felt that the result of your case was no

XfinityMarcus

replied

2 hours ago

to the conversation:

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U

Fraud by Xfinity-Sanctioned Sales Rep -- Assessing Lawsuit Options

On 10/13/2025, I contacted Xfinity to discuss my internet plan via the Xfinity Support Website (https://www.xfinity.com/support/contact-us). My agent Sana made fraudulent and inaccurate statements to convince me to transfer my cell service from Verizon to Xfinity Mobile. She indicated that Xfinity w

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XfinityMarcus I'm not sure I understand your question. The Xfinity filter redirects emails from lots of legitimately-spam senders to the spam folder daily. I'm happy with that part of the operation. But there is only one sender--so far--that I

user_fgr20

commented

2 hours ago

to the conversation:

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2

Prevent email from going to SPAM

Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent

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U

Yes, you have received a direct message and I had a case opened with Executive Resolutions which ultimately closed my case because Xfinity does not make good on the false promises made by their sales reps. The fact that this continues without Xfinit

user_ljegpn

replied

2 hours ago

to the conversation:

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U

Fraud by Xfinity-Sanctioned Sales Rep -- Assessing Lawsuit Options

On 10/13/2025, I contacted Xfinity to discuss my internet plan via the Xfinity Support Website (https://www.xfinity.com/support/contact-us). My agent Sana made fraudulent and inaccurate statements to convince me to transfer my cell service from Verizon to Xfinity Mobile. She indicated that Xfinity w

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