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Thank you for reaching out today @user_ocjhw0. Xfinity previously carried the ION channel, but lost the right to broadcast it on September 30, 2025, due to an expired agreement with the station's owner.
When will ION be back?
For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.
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Hi there @Azielb, I am sorry to hear that you are having troubles with your connection. You are in the right place and we are happy to assist you with your service issues. Did you go to the link that our Expert provided you with and do the troublesho
Frustrated with connection
For the past two weeks, maybe longer, our WiFi connection consistently disconnects. It disconnects on the laptop during homeschool. It disconnects on the gaming devices in the middle of the games. And even currently as I type there is no WiFi connection to my phone. It keeps toggling between LTE & 5
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Center Ice customer here in Washington state, and since November 23, 2025, I’m experiencing the same problem as the other customers here: no way to record games – (day of, and future) and unless I locate a team’s schedule to note specific days and ti
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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Good morning @plcorir, I hope this message finds you well. This issue is a known issue that is currently under investigation with our engineers. We will update you once the issue has been resolved.
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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@kescobar07 I'm sorry to hear you're having an issue with logging into the app. Our team is here to help! What's the error message/code you're seeing? Have you had a chance to try logging int the website to see if you're able to get in? This would le
“something went wrong”
After switching from a 800 mbps to 1 Gig modem, my app will not let me log in, and gives me an error screen. This is keeping me from activating my wifi, leaving me without internet.
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@XfinityEmilyB WHY was this changed? Those of use that are a little more advanced don't want to go through your APP we want to use our PCs to configure our networks and manage what happens through our PCs. Some of use work from home and NEED access
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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This might help as well https://share.pingplotter.com/LRmqzN7Tzj7#
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
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Recordings Not Deleting
I have recordings that are not deleting from my recorded list. This issue is prevalent across all my devices including Windows 11 desktop using google chrome to access xfinity stream, Android Tablet, and Galaxy Z Flip 7 phone using xfinity stream apps.
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Xfinity Stream Website
Hello, Thank you for the assistance, but neither link works for me. I just get a page showing "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." Usi
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
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OK just sent message
App has said outage for several days, but there is none, features don't work
Folks this is kind of annoying. For 2 days now the app has said that there is an outage because of weather and won't let me access the settings for the WiFi. But there is no outage! Because of this, i also am unable to speak with an agent through the app. (I can't help but think this might be an int
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Still get a black screen frequently and have to go back to Home Screen and select Fox News to get back to ‘normal’ viewing. Just watched three other news channels and had no issues. Fishy. . . Considering switching.
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
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We're sorry to hear about the continued issues with the app @train_wreck and appreciate you confirming that you tired uninstalling and reinstalling as well as tested on the website. Let's take a closer look to see if the interruption is being reflect
App has said outage for several days, but there is none, features don't work
Folks this is kind of annoying. For 2 days now the app has said that there is an outage because of weather and won't let me access the settings for the WiFi. But there is no outage! Because of this, i also am unable to speak with an agent through the app. (I can't help but think this might be an int
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Yes the xfinity.com website shows the same thing, yes tried uninstalling/reinstalling the app. Also tried the app on my iPad. All say an outage, up to right now which is like the 3rd or 4th day
App has said outage for several days, but there is none, features don't work
Folks this is kind of annoying. For 2 days now the app has said that there is an outage because of weather and won't let me access the settings for the WiFi. But there is no outage! Because of this, i also am unable to speak with an agent through the app. (I can't help but think this might be an int
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user_mdy2ch - Hello! Thank you for your feedback and joining the Xfinity Forums community for help. You've reached the right place. If you could please send a direct chat message with your full name and complete service address to “Xfinity Supp
Trade in credit not being applied.
Hi, Like many other costumers on this forum and others I am not receiving the credit for my phone. If any Xfinity employee is on here please reach out so that I can hopefully get actually resolution. I have spoken with 5-6 people through the app which is less than helpful every time. The last 2 time
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Hello user_39i3v3. Thank you for choosing Xfinity and reaching out to us here on the Xfinity Forums. We’re happy to help with your email concerns. To recover lost Xfinity emails, sign in to your account and use the “Recover Deleted Items&
lost email
I was recently asked by Xfinity to migrate my email account over to the Yahoo platform. On 11/21/25 I went through the migration steps as instructed, but when I opened the email account, all of my email for the dates 11/15/25 to 11/20/25 disappeared. I am hoping to retrieve the emails because there
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Hi there, @user_piha8v! We have you covered! I have a lot of devices that need the 2.4 GHz network only. The steps at this link get them working without issue in my home, https://www.xfinity.com/support/articles/issues-connecting-devices-wifi-network
3d printer needs 2.4 and can’t connect
Has been failing to connect for some time … tried to reset and now can’t connect at all. Why can’t I create a 2.4?
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Hello, wongkwp! Thank you for joining us here. Let's take a closer look at your account details together and we'll get to the bottom of this. If you could please send a direct chat message with your full name and complete service address to &ldq
Peacock Premium
I have been receiving Peacock (with ad) as part of my redemption through Xfinity Rewards as a diamond membership. Today when I access Peacock, it shows that I no longer have an active subscription. I’m also a Gig internet subscriber, am I eligible for the included Peacock Premium subscription?
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Good morning @user_czsfs0 If you don't mind me asking, what happens when you try to activate your Peacock account https://www.xfinity.com/support/articles/peacock-premium-offers
XfinityJoe
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Peacock is in my plan but I don’t have it
My plan includes peacock but I can’t get it !! How do I get it ?
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