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Hello, @aeroman thank you for reaching out over Xfinity Forums. I understand wanting to take advantage of that promotion you're seeing when logging into your account. From experience, I've seen that typically when an order won't complete online it du
24 year customer (Diamond) Offered plans
For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do
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Thank you for reaching out to our team. If you are not able to add that app to the my list option it should always be available in the recently viewed section. You can always check the https://tv.xumo.com/support site for more information on the Xumo
Pbs app
Please add the pbs app to your app choices. It boggles the mind that you haven't done it yet! I see threads going back 5 years….?…?
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24 year customer (Diamond) Offered plans
For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do
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Customer Service
@user_0br9ds Thank you for taking a moment to contact us during this difficult time for you. We can help with your request here. Please visit our link to What to do when an account holder passes away Or visit the link directly if you are ready to sta
Transferir titularidade de conta
Boa tarde ,meu esposo faleceu e preciso transferir a conta para meu nome .
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why am I being charged $260 a month for my cable and internet
Account Number:************[Edited: "Personal Information"]Due Date:2026/07/21Amount Due:$ 260.44
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Billing
Thank you for the information. I’ll try that
I have been trying for 2 days to find a way to log into my email. I know my account is inactive from lack of use but supposedly I can log in to make it active BUT it won't let me log in
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Hi there @user_cw2z2e Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps listed below to send a direct message. Please send us a direct chat mes
Peacock Activation – Missed 90-Day Window
I missed the 90-day window to activate the Peacock Premium benefit included with my internet plan. When I navigate to https://customer.xfinity.com/activate-peacock, there is no option to activate. I saw online that it may be possible to request access through the forum, could I get help with this? T
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I can definitely see how that would be frustrating, @user_ikz6uo. I would really like to follow up with you after the appointment, and make sure everything was taken care of. If you could send our team a direct message with your full name, the name l
XM free line for a year- scam
Signed up for XM with 4 lines in November and the store employees here in MI promised me that I qualify for the free line for a year because I haven't had service with XM in over a year. But they could not add the promotion. They said, just call, they will add it for. I should have known. Several ch
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espn unlimited with my plan
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
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user_cykt22, thanks for reaching out to Xfinity Support concerning your upload speeds. We can take a look at your account and see what is causing the slowdown. Please send us a DM with your name and address. Here are the detailed steps to direc
Upload speeds are low after they did service area updates
My current internet plan is 2 Gbps download / 30 Mbps upload. I am getting the 1.4-1.8 Gbps download, but my upload speed is stuck at 30–50 Mbps, which is far below the 300 Mbps I’m paying for and have contractually agreed upon with Xfinity. I am using Xfinity’s XB8 equipment and have also tested on
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I have exactly the same problem. I activated my line yesterday and I weren't able to make or receive any call since !
Callouts and receiving calls do not work
Signed on with Xfinity yesterday and I’m wondering why my texting and receiving texts work but I can’t call out or receive calls. Please advise!
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Switch & payoff from Att
Switch and Pay Off
Hi, I have XFinity Mobile and my girlfriend has T-Mobile. I want to add her to my plan. Will XFinity pay off her phone with T-Mobile? She owes about $500. If so, we would trade in her current phone and buy a new phone with XFinity. Thanks!
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No they are not working. Apparently, I have a tech coming out tomorrow (I got my setup either Thursday or Friday). You all were booked up. Which I had the lady on the "phone call" set it up but the lady on the "chat/text message" was saying she could
XM free line for a year- scam
Signed up for XM with 4 lines in November and the store employees here in MI promised me that I qualify for the free line for a year because I haven't had service with XM in over a year. But they could not add the promotion. They said, just call, they will add it for. I should have known. Several ch
Question
@user_zecihs Hey! We appreciate you for reaching out. We can definitely look into having a tech come out to install your new modem, Tech visits are usually $100. We will need some additional information to locate the availability. Please send us a d
technician to help with installation issue
New router plugged inn had to add old router to get my network back and to be able to use our pc's. Wife's pc has an issue because am recovering from a toe amputation last year cannot go downstairs where new equipment was installed-need an exfinity tech to aid onsite. What will be the cost for this
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Can't set up new cable modem without cell service.
I just got a new cable modem from xfinity to replace my old one (apparently the new ones support wifi 7). Setup requires using the xfinity app. Th eproblem is that the cell signal where we live is poor to non-existent and we rely on the wifi for our cell phones. With the new modem not set up yet the
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Your Home Network
cancel my service
Today is 6/29/2006 and I need my service canceled immediately. I have been trying to do this for almost 2 weeks. I have moved from my previous address to a new address that Xfinity does not serve. Also, there is no Xfinity store in the town that I live in, where do I need to return my modem?
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Your Home Network
The Chat support agent was able to find all of the information about recent orders and confirmed the specifics of the agreement. While not able to solve or explain why confirming emails (which she was able to see) were inaccurate or the fact that in
user_b63c0c
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Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
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