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@XfinityMatthew I'm dealing with the same issues and i know other customers that are having problems too. How can all these customers have the same issues and not get the right answers, the problems fixed and told we need a technician t
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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UPS did not deliver internet equipment
Hello Xfinity Support, I’m moving to a new apartment and recently placed an order for my internet equipment, but I still have not received it. The shipment was sent via UPS. UPS never delivered the package - they returned it to sender and it's now in Oregon for some reason? - and as a result I do no
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Your Home Network
I've been having the same issues, among others. Chat is useless and, in my experience and confirmed by service tech, basically lie regarding anything to do with fixing roouters or replacing them. You have to make an appointment on the phone to
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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FALSE ADVERTISEMENT
I was completely scammed into a supposed “deal” for internet and mobile line. After agreeing to said deal, I find my statement is much higher than what was discussed with their agents claiming “no such deal exists” despite it being one click away in my conversation history with them. Just to add to
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Customer Service
Still tells me my account my Xfinity account is already linked to another Peacock account.
Xfinity and Peacock unmerging
My peacock premium status is not working. When I try to reactivate it. An error code appears saying that my account is linked to another Xfinity ID. So I need it unlinked/unmerged to access my peacock account.
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I haven't received any of those notices recently. Does this mean my bill is at a steady price?
Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?
One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge
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No WiFi tab
Suddenly the app changes and we no longer can access the tab to pause and unpause devices. So now we have no internet to our tvs because they were paused, and since the app doesn’t work we are stuck this way indefinitely. No humans to answer the calls. The dumb AI assistant does nothing. So now what
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Getting Started
Awesome! Do you happen to know if the Xfinity ID is linked to the new account and set as default @user_g4mqb8? This would be very important for the activation of the Peacock Premium service as the old account would be disconnected and would provide t
Xfinity and Peacock unmerging
My peacock premium status is not working. When I try to reactivate it. An error code appears saying that my account is linked to another Xfinity ID. So I need it unlinked/unmerged to access my peacock account.
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The only change I made was moving to a different address
Xfinity and Peacock unmerging
My peacock premium status is not working. When I try to reactivate it. An error code appears saying that my account is linked to another Xfinity ID. So I need it unlinked/unmerged to access my peacock account.
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Home phone not needed
Is home phone REQUIRED to get TV and internet package?
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Customer Service
Hello @user_fo4dht, this migration is taking some time. You will get a notice to your email when you need to opt in to switch over to Yahoo if you would like to keep your email address.
Why did Xfinity embrace the Yahoo platform disaster?
Xfinity stopped working with Outlook and Apple Mail yesterday. Nothing was changed on my systems (all four of them). Someone told me about the Xfinity plan to abandon all of the Xfinity email function, and move the Comcast.net addresses to the unsafe Yahoo platform. NOT GOOD! Yesterday all of the co
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I apologize, we're unable to see the details on your account. I don't believe Internet Essentials is going to increase in price anytime soon as the price increase the first time in over decade last year, and there'a no promotion that would expire. Th
Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?
One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge
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I have Digital Voice and Internet Essentials on my bill so far. Promo? What promo? Also, when the Internet Promo ends as you say, would Internet Essentials price go up again? I'm confused! Or would my bill go down? If I'm not mistaken, if and when I
Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?
One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge
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@BruceW ... will I still be able to log in with my Comcast credentials? Users with Comcast.net email addresses who migrate to Yahoo will still have the very same Comcast.net email address. They'll need to login to Yahoo (or access Yahoo's POP,
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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user_90avxw, for your security, I've edited the address shared. Would you mind sending us a DM instead? To send a Direct Message: Click "Sign In" if necessary • Click the "Direct Messaging chat" icon • Click the "New message" (pencil
Billing Issue
To Comcast Senior Management, I am writing to formally escalate a billing issue that reflects a broader breakdown in how long-standing customers are treated. As the attached billing history shows, I have been paying $63.93 per month for the most basic internet service (no TV) for several months sinc
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We are certainly in a very busy industry, @user_mmk8wu. I would recommend keeping an eye on trends, you'll notice that the industry as a whole has a very similar billing structure. The main difference would be in the features and quality of service t
Rising costs of services
I have had Xfinity internet, security, and cable services for 13 years.  My monthly bill has averaged around 300-350 per month. It has recently gone up to 400.  Currently getting charged  $125 per month for Internet . My neighbor just signed up for the same internet service with Xfinity for $50
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Not sure I completely understand your question, but I believe I'm on the same network (the cable coming into my house) for the Xfinity stream website and my TV box. From time to time when I'm on my laptop, there are pauses/slow speed on some website
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
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Stop your aggravation and file a complaint with the FCC. It's the only thing that will keep pressure on Xfinity to straighten up and do something instead of blowing smoke up your .. *ahem* and it makes an official report so accountability will be en
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Disabling public wifi hotspots on XB7
Situation: I'm using this in bridge mode. I am able to stop broadcasting what would be "my" wifi networks (both guest and private on all available bands) but there is no current way in the admin panel to disable ALL wireless signals coming from the device. Meaning, the XB7 continues to broadcast "Pu
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