Xfinity Community Forum

Good Morning, @user_w2jhy1! Thank you so much for taking to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Internet connection, it certainly is not what we want for our customers. The services can t

XfinityAdrienne

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4 minutes ago

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Internet disconnected

So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working F

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HEY

How do i get in touch with corporate headquarters to speak to speak 2 somebody in corporate headquarters.? [Edited: All Caps]

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Billing

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@BruceW o.m.g. I cannot believe it only has one 2.5 Gb port. I cannot believe ZERO tech reps informed me of that - I didn't check the specs online because the tech reps SAID all the ports were 2.5 Gb. Thank you!!! #fa

steelrose0

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8 minutes ago

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2 Gb internet only getting <1 Gb download

Please help. Several calls have not resolved this issue. I am subscribed to 2 Gb internet. At most I get ~950 Mb download speed, via ethernet directly to the XB8 modem. Not over the shared WiFi.

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user_jmy6y4 That helps us understand what could be causing the issue. Can you please send us a direct message with your name and service address? To send a direct message, please click on the chat icon in the top-right corner of the screen, and sele

XfinityPaula

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9 minutes ago

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Wrong Name shows up when I call someone from my phone

When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 minutes ago

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Internet disconnected

So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working F

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Hello @user_bcf169 for the best deals available we do recommend signing in to your account over at Xfinity.com. If you need assistance with the offers available please let us know.

XfinityEva

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14 minutes ago

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i want the 5 year price lock on the internet

xfinity has a 5 year guarantee price for existing customer For $50 a month for 5 years. Talked with the overseas people they said no such deal, well its all over the xfinity web. how do i get it?

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Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it

EG

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14 minutes ago

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M

Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

Question

user_t1p7sf We have 3 ways for customers to pay their billing. You can do it online through our website or the app, in a store near you, or you can call in to pay over the phone as well. We also have a digital agent option if you need further assista

XfinityEricB

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17 minutes ago

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How to pay my bill

Trying to pay my bill how do that

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I better not be getting billed for one!

user_jmy6y4

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20 minutes ago

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Wrong Name shows up when I call someone from my phone

When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]

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@daltonh Hello there, and welcome to Xfinity! We appreciate you reaching out to our Xfinity Forums Community for assistance in getting your equipment. I would be happy to help you get your equipment, and start services. To begin, can you please send

XfinityKassie

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20 minutes ago

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Unsure how to receive my equipment

I signed up for service yesterday and selected the option to pickup my equipment in store. I went in store and they told me I needed to call and have the equipment shipped to me. I called Xfinity yesterday and they said that I should have a confirmation but haven't received one. At this point, I don

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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20 minutes ago

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Daily outages to my house only

I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c

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Daily outages to my house only

I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c

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Your Home Network

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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25 minutes ago

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How to pay my bill

Trying to pay my bill how do that

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user_jmy6y4 Thank you for sharing that this is happening on your Xfinity mobile line. I know this may be silly to ask, but it happened to be before. Are you calling someone that has your contact details saved under the wrong name?

XfinityPaula

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26 minutes ago

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Wrong Name shows up when I call someone from my phone

When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]

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atdash Thanks for reaching out about your appointment concern. I would be happy to review the account, and check for any appointments set up for you. Can you send us a direct message with your full name, name of account holder (if different), a

XfinityEricB

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26 minutes ago

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Xfinity human phone support insists I had an appointment scheduled yesterday and now for today, but my online account claims I do not.

Yesterday when I called xfinity and spoke with a person they insisted I had an appointment for home cable repair between 6am and 11:30pm. That was a no-show. This morning the automated assistant reports I have another appointment today between 6:00am and 11:30pm. However, when I login and look at my

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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28 minutes ago

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Xfinity human phone support insists I had an appointment scheduled yesterday and now for today, but my online account claims I do not.

Yesterday when I called xfinity and spoke with a person they insisted I had an appointment for home cable repair between 6am and 11:30pm. That was a no-show. This morning the automated assistant reports I have another appointment today between 6:00am and 11:30pm. However, when I login and look at my

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Xfinity fraudulently changed my account

Where to begin. 1. When I switched to Xfinity Mobile from Verizon, they told me they would pay off the remaining balance on my device which was $866 to Verizon. After 2 months, they sent me a $200 gift card to pay it off, leaving me with a balance of $666. I do not have the money to pay all at once.

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

33 minutes ago

to the conversation:

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i want the 5 year price lock on the internet

xfinity has a 5 year guarantee price for existing customer For $50 a month for 5 years. Talked with the overseas people they said no such deal, well its all over the xfinity web. how do i get it?

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@XfinityPaula it is only happening on my cell phone. I do not have a landline through Xfinity.

user_jmy6y4

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33 minutes ago

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Wrong Name shows up when I call someone from my phone

When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]

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Hello user_jmy6y4. Thanks for reporting the incorrect name showing on the account. I'm sorry that it's displaying incorrectly when you make calls. I know this can cause confusion when you are trying to contact someone. I would love to help out! Is t

XfinityPaula

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37 minutes ago

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Wrong Name shows up when I call someone from my phone

When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]

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