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I am reaching out as the Durable Power of Attorney for my mother, [Edited: "Personal Information"] She has been diagnosed with Alzheimer’s Disease and is unable to manage her financial decisions. There are past‑due balances and service changes that I believe were made under the influence of individu

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I moved away from xfinity now in ft wayne

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Direct message agent

I neeed to disconnect service

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Safety issue downed lines

There are downed lines at the address of 811 12th st. Augusta Ga 30901. I'm concerned a vehicle or person walking will get decapitated especially at dark because they will not be able to see the low hanging lines. Please assist and thanks in advance.

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user_23mcws,  Hi Erin, thank you for taking the time to lay all of this out. I completely understand why repeated modem resets would feel frustrating at this point, especially after the equipment has already been replaced and the issue continue

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Immediate Escalation Required: Internet Out Again While Awaiting Overdue Technician

I am requesting immediate escalation regarding ongoing internet and television service failures, a previously missed technician appointment, and Xfinity’s continued failure to provide reliable service. Today is Thursday, August 6, 2026—the date of the replacement technician appointment I was forced

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Concern moved here to the TV help section for assistance.

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18 minutes ago

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Channel freeze

I have 1 channel that is freezing

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Did you have a chance to gather that requested info ? Please respond right here in your topic on these public help forums. There is no need to go private at this point.....Thank you.

 commented 

21 minutes ago

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Intermittent Channel Dropouts on Modem

Hello! I'm trying to figure out how to escalate this. I recently moved to a new house. I installed my own modem that worked without issue in my last two apartments, but I started having internet dropouts when it was installed at my current house. I had claude write a python script to monitor my mode

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Internet Billing

I was charged today after canceling my service some days ago.

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Good Morning, @user_qpp7z0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with us, it certainly is not what we want for our customers. I would be more than happy to d

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Very rude supervisor that refused to review why the issue was not resolved last month

This was a lie the agent was very rude and refused to go back thru the agent note from july. And tell me why what was said was done was not. Refused to help me get my last bill. Very condescending and closed the ticket in a few min after I asked for it to be escalated past him. Lucas refused to give

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Hi there, @austin_r. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble. From what you've described, it sounds like there is a signal level issue present. You've already gone above and beyond the standar

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Intermittent Channel Dropouts on Modem

Hello! I'm trying to figure out how to escalate this. I recently moved to a new house. I installed my own modem that worked without issue in my last two apartments, but I started having internet dropouts when it was installed at my current house. I had claude write a python script to monitor my mode

Question

Very rude supervisor that refused to review why the issue was not resolved last month

This was a lie the agent was very rude and refused to go back thru the agent note from july. And tell me why what was said was done was not. Refused to help me get my last bill. Very condescending and closed the ticket in a few min after I asked for it to be escalated past him. Lucas refused to give

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Channel freeze

I have 1 channel that is freezing

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14

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Community Best Answer

Direct message agent

I neeed to disconnect service

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Thanks for your help. I will send the direct message

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status of a ticket

I have a temporary cable line that is on my lawn for 3 weeks. It needs to be buried. I believe the ticket is [Edited: "Personal Information"]

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Immediate Escalation Required: Internet Out Again While Awaiting Overdue Technician

I am requesting immediate escalation regarding ongoing internet and television service failures, a previously missed technician appointment, and Xfinity’s continued failure to provide reliable service. Today is Thursday, August 6, 2026—the date of the replacement technician appointment I was forced

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9

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Thank you for reaching out on the Community Forum for support with your Peacock account link issue @user_g7spz5. We are glad we were able to resolve your issue and assist in upgrading to Premium+. Never hesitate to create another public post for any

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Peacock activation issue

I have issue with peacock activation. It gives me error message “Xfinity account is already linked to another Peacock account." I spoke with many different representatives from Xfinity and they tried unlinking it and relinking it but issue still persists. I tried using another peacock email address

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