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It has been a month since we lost access to Scripps programming including our local ABC channels. There has been no update on the progress of negotiations or resolution to this problem. I resent given the suggestions on how to restore my acces
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I also have the same problem. It started suddenly about a month ago. I have my Mac Mail set up to automatically Bcc copies of all outgoing emails to me, and suddenly they started going to my junk file - both in Xfinity mail and in my Mac Mail.
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
Question
DaveandLora Thank you for reaching out! Unfortunately, there is no option to migrate back from Yahoo mail.
I thought I was required to move to yahoo email. I did that this morning. I now understand it was not required. I’m 76 and simply made a mistake. Surely someone can fix this. I just want to change back. I would not have migrated if I did not think it was required. Please help.
Question
GET NBC back! You can't be a cable company without a national network like NBC. Direct TV offers so much more for half the cost. KSBY news, Jeopardy, Wheel of Fortune, The Voice, Kelly Clarkson and sports channels. ALL my favorites GONE! YOU need to
Disruption of service for NBC
Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity
Question
I thought I was required to move to yahoo email. I did that this morning. I now understand it was not required. I’m 76 and simply made a mistake. Surely someone can fix this. I just want to change back. I would not have migrated if I did not think it was required. Please help.
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Customer Service
picture freezing
Many time a day my service is interrupted ( screen is frozen ) for up to 30 minutes. Why is this happening, how long before there is a compete fix and what kind of discount will I see on my bill for lack of service. This seems to be an area problem as our neighbor has the same issue.
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X1
Hello user_knfsk0! I hope you are doing well, thank you for reaching out to us for help with the trouble you have been having with calling internationally. I'm sorry that the mobile lines are failing and not completing the calls. I know it's vital to
cannot call internationally
tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again
Question
Hello @user_vz31r5 our team can help you with the bill and the closed account. When it comes to a billing concern like this it's best we work in a direct message, so we can review account specific information right away. But we can make the situation
Horrible ex-customer service
Canceled service 3/10/26. Received confirmation number and told I would receive a refund of $15.80. I received a past due bill and contacted customer service. I was told by customer service representative Siddhi that my account was in good standing and the past due bills would be removed. Now in May
Question
@user_9jsw9g I'm sorry to hear of the frustration this has caused you. Our team is here to help. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here's a link with our unlock rules: https://www.xfinity.com
unlock phone
I switched mobile services and had to deal with your terrible AI customer service, which never sent me to a live agent when requested. Anyhow, I was given my transfer information and went through the process with the new service, but was not made aware of the remaining balance. I went online and pai
Question
Constant outages
Hello I am having an outage every 2 days for several hours. I have been patiently waiting for these to be done until I get hit by another outage. My patience is running thin and I am about to switch to at&t who have been circling like vultures around my house. If this does not stop soon you will be
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Your Home Network
Horrible ex-customer service
Canceled service 3/10/26. Received confirmation number and told I would receive a refund of $15.80. I received a past due bill and contacted customer service. I was told by customer service representative Siddhi that my account was in good standing and the past due bills would be removed. Now in May
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Customer Service
user_22wbf4 Good afternoon! We are here to help. How many devices are active in the network at the time the speed test is being run? I was also curious if that test is being done on Wi-Fi or standalone ethernet? Appreciate you taking the time to get
Have extremely slow internet compared to what we pay for and cannot get any help from comcast
Our home internet is extremely slow. Pay for gigabit internet and usually only get around 50 mbps for a download speed. The modem/router has been exchanged for a new one and all of the cables indoors are good and not damaged in anyway. It's also extremely difficult to get in touch with any live pers
Question
I also have the same problem. It started suddenly about a month ago. I have my Mac Mail set up to automatically Bcc copies of all outgoing emails to me, and suddenly they started going to my junk file - both in Xfinity mail and in my Mac Mail.
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Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
Question