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@XfinityDemitrius can you explain how that makes it different than all of the other existing devices that act in a similar manner and don’t have this issue? Pretty much every router I’ve worked with, Xfinity provided or otherwise, has had the abilit
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Lied to as well. Agents scamming customers?
It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faste
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Channels and Programming
@user_g6zypi We - like you just realized we no longer have NHK. I've been active watcher of the channel for years. We have both immediate family and friends who live in Japan and we depend on it to keep abreast of news, developments, earthquakes, et
NHK World on channel 265in Philly is gone????
Where is NHK World on channel 265 in Philly market?
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I contacted Xfinity Direct Message Support and was given this response which is something totally different than I was told by the other multiple agents I have spoke with since last Sunday. So what is truth? What is "misinformation"? Why do the agent
Account Problem-Awful service
We have been w xfinity for close to 17 years. We got behind on our bill due to spouse being out of work. Last Sat-4/4 I chatted w agent whom I asked if it was ok to change my payment arrangements to 4/8. He said yes and supposedly changed it. I confirmed the card he set it up and confirmed that my s
Question
thanks! i found it and sent a message
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
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We’re happy to help clarify @Sillylilydog! You can send us a Direct Message right here through the Community Forums. To do so, please look for the icon that looks like a speech bubble or chat box located in the top‑right corner of the page, nex
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
Question
Thank you for reaching out to us @user_7bfff4! I can understand wanting higher quality closed captions. I personally use closed captions on everything, so I know what’s going on while watching TV on low volumes while my son is sleeping. Most cl
[Edited]
Why can't you get some form of QUALITY AI program for Closed Caption??? Really lousy for live broadcast.
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Yes...all my folders in my yahoo email just dissappeard the other day.!!!...I FINALLY found them in an attachments folder in my email....now I cannot figure out how to get them back in the individual folders they were in, in my yahoo email( that was
Conversion to yahoo - emails now in both inbox and folders
I had 2 Comcast emails. Using an IMAP backup program, I did a test where I backed up one of the email accounts to my computer and then migrated it to the other account that I hadn’t used. then I did the conversion to yahoo on the account I never used but now was identical to the account I did use. I
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Got it @Sillylilydog and thank you for letting us know you’ve already tried those steps, for confirming when your service started, and for sharing that you spent over an hour speaking with an agent by phone. We truly appreciate your time and ef
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
Question
[Edited]
Why can't you get some form of QUALITY AI program for Closed Caption??? Really lousy for live broadcast.
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Customer Service
@user_df3b9c, I wouldn't recommend doing that as you're able to watch the recordings on other devices without issues, so it sounds like it would be an equipment issue. Now we have a couple of options we can do to fix this concern. We can pull up your
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
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yes- i cleared cache and cookies, tried on my laptop and iphone (on browser and app)-same issues. i tried incognito mode. I have had service since April 4. i called your 1-800 number and talked to an agent for over an hour
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
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@Tek I believe he's using the TV speakers and his Sony is switching to Audio System, which he doesn't want. At least, that's what I conclude from his initial post: "the Sony TV’s HDMI input can partially detect the cable box as an “audi
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
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Good evening @Sillylilydog, and thank you for reaching out to us on our Community Forums regarding your issues activating Disney+/Hulu and Peacock—we appreciate you taking the time to contact us. We’ll be happy to help walk through some t
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
Question
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require
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Xfinity Stream Website
I had similar problems. Toasted Arris modem, then Motorola replacement showed signs of thermal stress. Xfinity blamed modem, so I bought a new CM3000, only to be told the new CM3000 was broken right out of the box. Tier 1 and 2 said they
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level s
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Payments made by check may not be reflected in the Xfinity app until the check has cleared. Credit card payments require verification from the clearing house @nwgirl73. Payments may take one to three days before they are credited. Pending payments wi
Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
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I've obviously tried calling customer service, co-workers & relatives convinced me this was the best & only way to resolve this type of unique situation ... what am I missing?
Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
Question
I am having the same issues!! i just activated my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscript
Disney and Hulu activation
I have now spent over 50 hours over a month and still haven’t got my Disney and Hulu activated can someone please help
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I've been receiving and ENJOYING NHK for 10 years at COMCAST XFINITY and even longer with a different company. What HAPPENED TO IT? We love it. We miss it. We have friends and family in Japan and it is a link to them. Why did it go away? Why so sudde
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NHK World on channel 265in Philly is gone????
Where is NHK World on channel 265 in Philly market?
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