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plan restructure options
Hello, I am looking to lower my monthly bill by modifying my TV package while keeping everything else the same. Can an agent help me?"
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Customer Service
Same issue for over a week. Tried everything to no avail. Fire tvs
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
user_cf9138 Most likely It's for the same reason as the app. The reason it was discontinued is that the company that supports updates for the phone will at some point stop releasing security updates for its software on older devices or put out an upd
Browser
I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &
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Thank you user_7glg1k I will reply to your direct message and verify the account. From there we can add your spouse to the system, but the account will only belong to you. I am replying to the direct message now.
Add Spouse name on the internet bills
Hi everyone, I'm trying to use our Xfinity bill as proof of residency for my spouse. She's already been added to my Xfinity account as an Account Manager, but her name doesn't appear on the monthly bill. Has anyone successfully had a spouse's name added to the billing statement? If so, what was the
Question
Sorry meant to mention did clear browser sometime back so don’t think that’s the issue especially if works fine with viewing other utility company bills.
Browser
I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &
Question
@XfinityEricB I’m unable to get the Xfinity app for same reason! My phone is older model which is as updated as allowed for that model. But since Xfinity only company with which I’m having problem don’t think I should hand to get new phone just for
Browser
I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &
Question
Concern moved here to the E-mail help section for assistance.
email setting
I am not getting current emails on my phone or laptop. However,y wife is on the same account just with a different with a different usernamet
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Hey we'd actually prefer that, @lala219! Looking forward to hearing your thoughts later this weekend.😊
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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user_cf9138 Have you tried to clear the cache and cookies for the browser you use on your phone to see if it helps? Does the phone also have the most up to date IOS for it, and if installed does the Xfinity app work at viewing the billing on the same
Browser
I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &
Question
@XfinityPaula LOL! This issue was resolved 2 days ago with an update to YOUR OWN XFINITY APP 🤦♂️. You people really need to read every comment posted before you reply to individual users because your replies do not take the late
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
This is a fantastic question, @user_9k8vh8! I am glad to see that you are taking your account security very seriously. We actually have an article that shares detailed instructions on how to set up all available methods of two-step authentication. Ju
adding another email address to help secure my account
i used to see a comment on my email to add another third party email address to provide another layer of security. How do i do that?
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Did this every get resolved? I have the same thing, underground sprinkling line cut with no resolution for 5 weeks.
Damage Claim
I have had a damage claim open for 2 months with no resolution.. any suggestions? I have the technician backing up, hitting and breaking our basketball hoop on ring cam... i opened the claim the date it happened... no on at xfinity has been of any help...
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Browser
I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT &
Question
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Billing
Concern moved here to the E-mail help section.
Comcast email
I keep getting this message: Please work with your primary account holder to reset your password. We are unable to change your password because there is not an eligible verified mobile number or email on file; you will need the Primary account holder to make the change for you. Once you've reset, pl
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Internet
I keep unplugging router and plug back in to get it to work,Now not helping at sll
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Your Home Network
Same issues with fire tvs over a week now. Have tried everything!
user_e0et61
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Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question