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Unfortunately, they wouldn't be able to assist in store as the gateway would need to remain connected to troubleshoot. We're more than happy to take a closer look and assist in private messaging!
Laptop refuses to connect to wifi
I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the
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We can set a reminder to check in tomorrow afternoon to see how everything is working. How does that sound?
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
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I am currently having this exact issue. What was the solution? Thanks :)
Unable to identify you as current resident
I am unable to access wifi for apartment... the password given to me from xfinity via email doesnt work and in the app when i try to view details it says unable to identify you as a resident
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djvlahos thank you for using the Xfinity Community Forums page to reach out today. Can you elaborate on the issue you are experiencing on the Samsung TV? Is there an error code listed with that messaging by chance? That error means the Xfinit
Xfinity Stream App on TV
Hello, I am having trouble setting up my Xfinity streaming app on my Samsung Tv. We read that you could use a Roku and that does it work either. We are getting the following error message. We have the Xfinity Ultimate TV plan. We cannot support high speed data customers without a video subscription.
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you haven't sent me my modem
I'm waiting for my modem since september 28th, and didn't even received a tracking number
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Your Home Network
Existing customer – promotion ending and bill increasing from $51 to ~$90
Hi, I’ve been an Xfinity Internet customer since 2024 and would prefer to stay with Xfinity, but my pricing has continued to increase as promotions expire. I paid around $35/month through most of 2025, and since December 2025 I’ve been paying about $51/month for 300 Mbps. I’m currently paying $51.47
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Your Home Network
I tried it on my laptop and I’m still getting the same error message that something went wrong.
Getting Peacock error message when I try to activate
Whenever I try to activate the free premium Peacock, it spins for a second and then takes me to a page saying something went wrong. I’ve tried this more than 10 times now. Why won’t it let me activate it?
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Set up cellular
I went to settings in my phone and looked to set up cellular. I did not see it. I need help
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Devices
I have moved the XB7 dual-band gateway to a higher place, though it is in front of/ close to the TV. There really isn't a better place for me to put it. We'll see how that works. The interesting thing is that the signal didn't start dropping until t
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
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mcndc My team is happy to help! Are you seeing an error code/message appear on your screen? When did this issue start happening?
Tivo box stopped working, no channels.
How do I get Xfinity to push a fresh pairing/activation signal to my Tivo CableCARD's Host ID and Data ID.
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Deceptive billing for “free reward watch”
Hello, I am seeking assistance from an Official Xfinity Employee to review a billing situation and account escalation regarding an accelerated hardware charge on my upcoming bill. In July 2025, I was offered an Apple Watch by an Xfinity Mobile representative. The representative stated to me verbatim
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Billing
Would it be possible for me to take the gateway + laptop into a store? I have one right by my home and would rather this than have a crew come over.
Laptop refuses to connect to wifi
I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the
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Greetings, user_86cancellingXfinity! Thanks for posting on our XFINITY Community forum with your promotion renewal concern. I know how important it is to ensure you are receiving the right plan for your household service level needs along with a pric
Time to cancel Xfinity and go to T-Mobile 5G
Xfinity states my current 300 mb plan is no longer available to renew and wants to raise the price 70%. This is bad business for a long standing customer. I see no reason to keep this service.
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Down load speed good upload speed BAD..
So I spoke to an Xfinity agent for an hour and 15 minutes all I tried to get him to do is to confirm that my upload speed was set to a 1 gig plan. He didnt seem sure of how to force a boot file and do a remote reset the confirm upload speeds we're correct and then when I asked if he didn't know how
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Customer Service
@XfinityDemetrise I have been with Comcast for 31 years. I have been having the exact same problem while streaming on my laptop over the last three weeks. I don’t understand why it is taking your engineers so long to address this issue.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Okay, thank you for the additional information. I will be happy to look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon lo
HBO MAX account issue
have the StreamSaver bundle, but when I go to my subscription hub to activate Max, it gives me the error: 'Activate your Xfinity service first for access to streaming services.' My internet is already working. Please have a Tier 2 agent refresh or reprovision my StreamStore entitlements.
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Of course, to get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account @user_80wenh. To send a Direct Message: Ensure you are logged in &nbs
Adding user to Xfinity bill for proof of residency
Hello, I would like to add an account user's name to my bill for proof of residency. I have already added the user to the account. I made an early payment this month. Is it possible to add the name to this bill? Thanks.
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user_627a9j This isn't the experience we want you or your mom to have, and we will use this feedback to improve in the future moving forward. When it comes to shipping equipment, the expected time is between 3 to 5 business days. I will set a reminde
XfinityShawn
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Xfinity NOW is actually not now
The lies don’t end. So my mom works at least 60 hours a week and all she wanted to do was watch tv today on her only off day. I researched and found the most affordable way being the $30 Xfinity Now plan that would give her “same-day” access to WiFi so she could enjoy watching a movie or show. We we
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