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user_7pm034 Thanks for reaching out to us here on Forums about an ongoing issue with a double charge. Sorry to hear your previous attempts to get this fixed haven't been able to get it resolved for you at this point, but we are the perfect team to ge
How Do I File a Complaint??
How do I file a complaint for failure to resolve an ongoing billing issue? I have been to my local Xfinity store every month this year about a problem that began in October 2025 (I am being double charged for a video doorbell). Multiple tickets have been opened and closed with no explanation, and th
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@BruceW My American Mom just told me her phone provider is Mint. My American sister can't help her with her phone, as they haven't spoken with each other since 2022.
Please Bring Back Address Book Parameter On Voice Side
I've been frustrated since at least April 10, 2024, as Comcast made the big mistake of removing the Address Book parameter from the "Voice" side of their services. This is especially frustrating for me since my mom's number appears with the name "George Harding" on my call records. My mom is 100% a
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How Do I File a Complaint??
How do I file a complaint for failure to resolve an ongoing billing issue? I have been to my local Xfinity store every month this year about a problem that began in October 2025 (I am being double charged for a video doorbell). Multiple tickets have been opened and closed with no explanation, and th
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Billing
user_df3b9c Got it! If you have issues after calling, let us know and we will be happy to assist you further.
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
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@jm1154, Thank you for your comment. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for y
ESPN Unlimited
Why can'i Access ESPN Unlimited even though it says my plan is activated? I can't get the ESPN+ even though I get all the other ESPN channels?
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Thank you @RayOfSunshine08 for your continued service with Xfinity. We really appreciate it, and if you need anything else, please don't hesitate to reach out to us here on the forums. Have a great rest of your day!
Xfinity Rewards
Upon browsing my account, I noticed 'Platinum' with a heart icon under my name in my Xfinity account profile. I was unsure as to what this meant. I did some investigating in the forums and was quickly able to learn by reading a few posts and replies from a variety of different users and employees in
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@XfinityQuemekia Thank you so so much for your response. And thank you for being so kind as to explain to me about the rewards program and where I can go to look up what perks I can receive as a platinum member with Xfinity! I appreciate you helping
Xfinity Rewards
Upon browsing my account, I noticed 'Platinum' with a heart icon under my name in my Xfinity account profile. I was unsure as to what this meant. I did some investigating in the forums and was quickly able to learn by reading a few posts and replies from a variety of different users and employees in
Question
Can my singular router I use for internet be moved from one place to another?
I haven't had Xfinity for a while, so I have been using my mother's service. But now I have a new job 20 minutes from my house and they don't have any Wi-Fi networks that can be accessed for people of my standing. I move from 3 different stations about 5 minutes away by car and sit for hours on end,
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Your Home Network
OK, I think I’ll just call in and have them do a system refresh on your end. I have done one on my end already. I don’t know if yours is different.
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
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user_df3b9c A phone agent can do them as well if you want to call in at 1 800 Xfinity, but we are happy to assist as well if you like. We do need that information through to locate your account to assist you from here, and in direct message for your
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
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That’s a lot of information to send over a direct message and I’m not sure how to do it. Can I just call them and tell them to do a refresh from their side?
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
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user_df3b9c No problem. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support: Click "Sign In" If necessary Click the "Direct Messa
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
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Let’s just keep it simple for now and try a refresh on your side. I did do a system refresh on my side, but I did not delete my recordings
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
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@user_ibuzgm You need to send us a direct message, you never want to display your personal information on the public forum.
Iwatch $300 Credit Promised. Still waiting.
Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!! Never received. Still waiting.
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Our connection is poor to terrible. Please check. It has been bad for 3 days
user_ox86mk
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29 seconds ago
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Slow internet
We’re experiencing really slow internet connectivity. Something is wrong with the internet connection
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