Xfinity Community Forum

user_c9f7z4 Thank you for stopping for help with still getting billed after setting up a cancelation request. For this I will need to check into your account and billing details and get your person information to do so. Please send our team a di

XfinityAmandaB

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3 minutes ago

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Xfinity Internet Cancellation - Still getting billed

I have an xfinity internet cancellation confirmation #: 1002294620412077 but still am receiving bills. I was told that my account would be cancelled in June as requested, but am still receiving bills! Please help

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Xfinity Internet Cancellation - Still getting billed

I have an xfinity internet cancellation confirmation #: 1002294620412077 but still am receiving bills. I was told that my account would be cancelled in June as requested, but am still receiving bills! Please help

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Customer Service

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Thanks for checking @user_7i4x9y! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

XfinityQuemekia

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19 minutes ago

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Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

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It says I have a free sample of Peacock shows movies and streaming channels and to subscribe to a paid plan to enjoy our full library. Then the majority of the shows now seem locked and it just says upgrade.

user_7i4x9y

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20 minutes ago

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Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

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@user_7i4x9y When you sign in to Peacock with that email, are you still able to watch some shows but with ads, or does a message pop up stating that it strictly requires a subscription to watch anything at all? Also, for the specific shows that are s

XfinityQuemekia

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26 minutes ago

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Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

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Hello user_wmjw88, I see you have been reaching out for some time now, and to get everything down to one case/chat, let's get you to a DM thread. Please send our team a direct message with your full name, the name listed on the account (if diff

XfinityJeffB

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31 minutes ago

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Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

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Thanks for getting back to me, It is not there at all that is why I think I missed my window. The only reason I noticed was because even though I am signed into Peacock under my email associated with my Xfinity account I am locked out of a lot of sho

user_7i4x9y

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41 minutes ago

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Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

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Signal refresh

Three black dots bottom left of screen

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Channels and Programming

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@user_7i4x9y, thanks for taking the time to reach out on out Xfinity Community Forums page. I'd like to do everything I can to help with your Peacock Premium activation. What happens when you go to Xfintiy.com/yoursubscriptions and sing in?

XfinityAbel

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48 minutes ago

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Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

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user_t0vub5 Thank you for clarifying. Do you have a X1 cable box or our Flex streaming box by any chance? This link https://www.peacocktv.com/help/article/xfinity-subscription-can-i-only-watch-on-my-set-top-box says you should be able to link the old

XfinityShawn

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52 minutes ago

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Help activating Peacock account

I cannot activate my Peacock account via xfinity

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Hello user_gwr9yf, thank you for your post in our Xfinity Community forum. I understand how you feel. I cannot stand all the unwanted emails I get. These steps came from our intranet: Customers can filter spam in their Xfinity Email by setting up spa

XfinityJeffB

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56 minutes ago

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Getting hundreds of spam e-mails. What are you doing to stop this?

For the past week I have been getting 100's of e-mails daily that are spam, phishing, things I have not signed up for. I talked with someone last week and they said it would be fixed. It continues. I will probably be dropping Comcast thanks to the lack of help or the ability to talk with anyone. Oh

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Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

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Customer Service

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Correct! But when I try to sign in and activate it, I get an error: Your Xfinity account is already linked to another Peacock account

user_t0vub5

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57 minutes ago

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Help activating Peacock account

I cannot activate my Peacock account via xfinity

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user_t0vub5 Just to clarify, you have a Peacock account currently active through Peacock. Is that correct? Now you need to make an account through Xfinity right? Also, is this Peacock Premium you're trying to activate?

XfinityShawn

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1 hour ago

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Help activating Peacock account

I cannot activate my Peacock account via xfinity

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Hello there @user_4hek2y, there is a proper way to have your device returned. You should receive a FedEx return label once you have requested a return, this step can be completed on your Xfinity app. Are you aware of this process?

XfinityDuron

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1 hour ago

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return address

I returned a phone as I changed my mind and stopped xfinity service. Phone is now coming back to me marked return to sender no number what is the mailing address for returns

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what is auto channel search

I am getting a black screen with a “please run auto channel search.

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On Demand

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@user_ekxish, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with your Xfinity Pro Wi-Fi extender. To ensure we don't repeat anything you may have already tried, can you share some ste

XfinityAbel

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2 hours ago

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Wifi extender pro

...does not connect to the network. States it is not compatible with router but has been working fine for months???

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I used the Peacock account I have used for years and can sign in to.

user_t0vub5

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2 hours ago

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Help activating Peacock account

I cannot activate my Peacock account via xfinity

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my land line is not working and not trouble shooting is helping. i need to speak with someone now.

user_af5bvz

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2 hours ago

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Landline voice mail not working

Voice mail unavailable message on landline. Restarted modem twice unplugged phones still doesn’t work e

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Thank you so much for clarifying that for us! Moving into a community that already provides internet definitely makes sense, and we want to help make your transition as smooth as possible. @user_3ypjvj send our team a direct message with your full na

XfinityQuemekia

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2 hours ago

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Cancel internet service

I need to cancel my internet service effective immediately.

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