Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (545.2K)
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
Question
•
Xfinity Stream Website
@user_3cpukv, good afternoon, thanks for reaching out via Xfinity Forum! I can certainly be of help to review your account and make the changes you need. xFi Complete is an Xfinity add‑on that delivers a Whole Home WiFi experience
Remove xFi Complete
hello, please remove xFi Complete. I did not order this and do not want it. Thanks.
Question
@user_o7yftw Is there a feature to update/sync your inbox through the app you're using on your laptop after you've made changes on another device?
I read and delete emails on my iPhone but when I use my laptop they show unread in my inbox
I read and delete emails on my iPhone but when I use my laptop they show unread in my inbox
Question
Internet plan cancelation request
Hello, I would like to cancel my Xfinity Internet service because I am switching to another provider. Please schedule my internet disconnection for Nov 15th, not immediately. I would prefer to complete the cancellation through messaging rather than a phone call. Please confirm the effective cancella
Question
•
Customer Service
I feel like I need to take these new boxes to one of their retail stores to speak with a human about exchanging one of them. I asked the question here in case I could avoid doing that, but it sounds like what they sent will not work.
2 replacement boxes
Xfinity contacted me, saying they need to replace my 2 cable boxes. But when they arrived, both boxes are identical and are very small. They are the same size as the secondary box we have now. Neither new box indicates it’s a primary, and our current primary box is about 10x larger than these new on
Question
wifi
i got sent a new modem today and i do not need a new modem, i need a new power cord for the fiber optic box, the new modem wont do anything
Question
•
Your Home Network
no, she did not tell me which update needed to be removed.
formal complaint
I was unable to respond to group chat texts since 10/22/26. I spent hours on the phone on 2-3 different days with level 1 and level 2 reps (level 2 didn't speak directly to me, but level 1 tech kept going back & forth to them - very time consuming and annoying). Finally, the Xfinity tech said it's n
Question
Hey there, @cablackwell, thanks for reaching out through Xfinity Forums. I completely understand why you’re feeling mentally exhausted by this. After filing your Chapter 7 paperwork, submitting the documentation, and spending hours trying to ge
Bankruptcy
I filed back in October for Chapter 7 and Xfinity is the ONLY company that continues to harass, ask for money and send notices threatening disconnection. I have been on this phone for hours at this point and I'm mentally exhausted with the lack of knowledge and getting the run around. I need someone
Question
Direct message sent. Thank you.
Billing
Hello, I am on the Gigabit x2 plan, which includes Unlimited Data by default as part of the speed tier package. However, my account has a backend profile provisioning error that keeps applying the legacy 1.2 TB data cap flag. As a result, I have been incorrectly charged the $100 maximum data overage
Question
@user_jv661n Are you referring about Xfinity Mobile? Also, are they completely shut off or do you still have power?
Phones
I. Have no phone activity they have been tern off for lack of service could nut get service wherever I went
Question
Thanks for your interest in renewing our services, user_kztzv4. We'd be happy to check the available options for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
Charges
I would like someone to call me in regards to my internet service. I'm not currently happy with it.
Question
The same thing happened on my brand new Samsung smart TV this morning. I returned my X1 set top box because I didn't need it anymore with the Xfinity Stream app -- before this morning's update anyway. I can see all my favorites just fine on the Xfi
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
Question
Hello @user_jl13pb. I understand how concerning it can be to see an unexpected increase in your bill. You’ve reached the right place for help. Thanks for getting this post to the Customer Service board, @EG. You can view your Xfinity bill his
XfinityAsia
commented
5 minutes ago
to the conversation:
0
0
Formal Complaint – Unexpected $29 Monthly Internet Bill Increase
Dear Xfinity Customer Support Team, I am writing to formally complain about the unexpected increase in my monthly internet bill. My previous monthly bill was $56.16. However, my new bill for the November 12 – December 11 billing period has increased to $85.16, an unexpected increase of $29 per month
Question