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As of right now, just my Samsung Smart TV.
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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change delivery date
I need to change my delivery date for start up packagesl router tot New address
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Your Home Network
change delivery date
I need to change my delivery date for the start Up package router to my new address
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Your Home Network
Requesting Tech Ops Ticket for Replacement In-Ground Utility Vault Cover
An underground Xfinity service vault/handhole box located on my property has a damaged green plastic cover that needs to be swapped out. The lid is roughly 27x38.5 inches.This is a request for a Tech Ops / network maintenance crew to drop off or install a new composite ground cover. This is an exter
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Getting Started
Motorola MB7420 still compatible?
Hello, I just want to see if I could still activate a Motorola MB7420 on Comcast residential? It's for my parents, they have a 300mbps plan so should be within limits I believe. They are very light internet users. Let me know, thanks.
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Your Home Network
user_eofonk - Hello! Thank you for joining us here on the forums. That’s not the experience we want you to have, and we’re here to help. You can request a credit for an eligible service charge or one-time fee if you’re listed as a P
Reimbursement for Multiple Outages
How do I go about getting discounted on my next bill due to the multiple outages this week?
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Good evening @kurffew! After being with Xfinity for almost a decade, I can see why you’d want to compare your current $70 rate with the promotions you’re seeing advertised before deciding whether to make a change. Regarding putting the se
Better rates?
Hello Xfinity Support, I'm hoping someone in the forums can help me out. I've been an existing Xfinity customer for a decade now (2016), and I'm considering canceling my services. I've been paying $70 a month for 300 Mbps (with paperless billing and autopay). However, new customer rates range from $
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Trade in deadline
Hello. I sent my trade-in and tracking confirmation was delivered on 10.22.26 but when i logged into my account to check the status. It is now saying my trade in offered expired, 10.26. Any idea why there is a gap with Assurant and Xfinity?
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Getting Started
Xfinity mobile issue
In February I talked into trying a Xfinity mobile phone. It had no service at my home and I attempted to return it to the Martinsburg WV store. Was told there I would need to call customer service and they would issue a call tag for the return. Unbelievably I repeated this process 3 times, all well
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Devices
Thank you for reaching out @user_ec0u4b! We regret to hear the delivery was cancelled. A wireless gateway can be picked up at a local store or our team can assist with shipping one. To help reduce the wait, we have a really handy article on how to
Gateway delivery cancelled
Hi my gateway delivery was cancelled. Do I need to come pick one up in store?
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Justlittleolme, Thank you for creating a new post. To confirm, were you inquiring about using a wireless box? Were you having issues with your current equipment working on your Smart TV?
If you don't have xfinity internet?
I was getting terrible wifi with xfinity and finally had to switch, but I still pay for cable. When isn't xfinity going to release a box that will work with smart tv with other internet?
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Sounds good thanks again for dropping by and working with us! You have a great rest of your week and take care 👋
Text Messaging RCS not Working
In the last week RCS stopped working. I have rebooted the phone, turned RCS off then back on, updated Messages. How can this be fixed?
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Hello @user_y7nmhp, and thank you for reaching out here on our Xfinity Community forums and sharing your concerns and feedback. We completely understand the disappointment, especially on a Saturday night with both the World Series and some great coll
Disappointed
Can’t believe multiview not available on Saturday night with World Series and good college football games on tonight! It worked this afternoon, it can’t be that hard to make it happen!
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How to cancel hbo max
Cancel hbomax/ unlink email
Can't cancel hbomax no matter what I try, I'm no longer an xfinity customer
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Cancel service
Need to cancel home internet service. Can't call through cell, don't want to pay roaming fees.
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Your Home Network
How to cancel hbo max
Cancel hbomax/ unlink email
Can't cancel hbomax no matter what I try, I'm no longer an xfinity customer
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I recently was offered new equipment as an upgrade and did not receive a dvr box
I currently have 2 small boxes abd and a large dvr tv box. I was offered equipment upgrade and was sent 3 Xfinity streaming tv boxes. Will I still be able to record shows with these boxes or should I plan to keep my old dvr box and return one of the new streaming boxes?
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Customer Service
How to cancel hbo max
Cancel hbomax/ unlink email
Can't cancel hbomax no matter what I try, I'm no longer an xfinity customer
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I'm good now and don't need anything else
Text Messaging RCS not Working
In the last week RCS stopped working. I have rebooted the phone, turned RCS off then back on, updated Messages. How can this be fixed?
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Hey there user_zktjbj 👋 I'm glad you dropped by to share your experience with your services recently because we definitely want to help. As someone who works from home, I know how crucial it is to be connected at all times, so the last thing we want
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Formal Complaint – Internet Outage and Unresolved Technical Issues
Hello Xfinity Customer Support, I’m extremely frustrated with the ongoing problems with your internet service. Today, I completely lost access to my Wi-Fi network. All my devices suddenly started showing an incorrect password error, even though I have never changed the password. It was originally se
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