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@user_meq0yf, I totally understand! We can dig further into this connection issue. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send
How can I report an issue?
My roommate tells me that he has been frequently experiencing high gaming latency, sometimes with 200ms ping. He asks me to report the issue and find some xfinity technician to fix the problem in person. After searching for an entire day, I still couldn't find an entry point on Xfinity for reporting
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Damaged outdoor pedestal
Hello, there is a damaged outdoor pedestal in my community. How do i go about notifying someone to fix it.
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Customer Service
@XfinityNatalie Sorry, due to some issue I can not insert images. Though, here is the test result: Download Speed: 316.3 Mbps Upload Speed: 60.3 Mbps Latency: 15 ms Protocol: IPv6 Host: Boston, MA I know it looks good, but my roommate still wants a
How can I report an issue?
My roommate tells me that he has been frequently experiencing high gaming latency, sometimes with 200ms ping. He asks me to report the issue and find some xfinity technician to fix the problem in person. After searching for an entire day, I still couldn't find an entry point on Xfinity for reporting
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IPv6 broken since at least Jan 21 (IPv4 OK) - packet capture shows ND failure, request Tier-2/CMTS escalation
I need Tier-2/CMTS engineering review for a persistent IPv6 outage. Summary: - IPv4 works normally. - IPv6 has been broken since at least Jan 21, 2026 (previous router reboot). - This is reproducible on both router and LAN clients. Technical evidence (already captured): 1) Router receives IPv6 contr
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Your Home Network
Black Ops 6 Internet Settings
My son wants me to alter our network settings so he can play Black Ops 6. Looks like some Port reassignment among other things. Is this safe? Will altering our settings for his game affect other devices using our wifi connection?
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Your Home Network
Peacock Premium Reward for Diamond Status
I've had Peacock Premium as a reward for a while but now when I log in it wants me to purchase a plan. It shows it's an active reward on my account. How do I get reconnected?
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Non-X1 Service
Good afternoon user_02bwmg I would be happy to look into this, and to assist you further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with yo
iphone number switch from att to xfinity
Ran the activation to port my number from ATT to Xfinity. It appeared to complete, but IPhone is now not receiving service. My account does not show mobile service and I get a message "The phone number entered is not eligible to be ported to Xfinity Mobile.
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Hello @Eliza53, just wanted to reach out to see if you were able to have your channel issues corrected?
Missing channels
Missing 304 and 313 . Only on one tv with dvr box. Customer support said they would fix it and message me in an hour and it's been 3 days .
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Comcast email
I get a pop up every 30 seconds on my iPhone that says “password incorrect. Enter password for the IMAP account Comcast.” The password I’m using is not incorrect, nor the IMAP settings.
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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Your Home Network
Cancel MGM+
Posting because from what I’ve read, I have to make a post here before I can directly message an xfinity employee. I don’t have access to my xfinity tv box, but need to cancel MGM+.
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Flex
Hey @user_qglfr2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see if we can find any additional information on the trade-in device. Typically, if the device does not meet trade-in requirem
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Trade In Not Credited
I got an iPhone 16 Pro Max at the Xfinity store because they told me I’d get a trade in credit for $700. I sent the phone in and got it back in the mail 6 weeks later saying my find my iPhone needed to be disabled. I disabled it and called support and they told me I’d get a new box. I waited a month
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