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No Coaxial Outlet
My wife and I just moved in to our new house and bought wifi. We didn’t realize there was no coaxial outlet. Can a tech please come install one?
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Customer Service
I’ve been dealing with the mini guide issue too for a while now. I reported it to Xfinity on Redit chat and they said they are working on a fix but that was over a month ago. In the mean time thanks for the tip about side loading an older version.
Xfinity Stream app 8.15.1.3747 on FireStick - Audio/Video sync issue & Mini-Guide bug [BOTH FIXED]
I had version 8.15.1.3747 on my Amazon FireStick (3rd Gen) and I couldn't stand the bugs anymore. This is how I fixed it: I finally uninstalled the Amazon Store's Xfinity Stream app version 8.15.1.3747 and downgraded to the Xfinity Stream app TV/FireStick version 8.12.0.2517 by side-loading it. It's
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Unused Comcast utility box
There is an unused (disconnected) Comcast utility box in my front yard. They put a new replacement in nearby. Who can I talk to to have the old one removed?
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Customer Service
Sorry you're having trouble canceling your tech appointment, @user_qunzep. Thanks for meeting us here. We're happy to help. You can log into your Xfinity app to manage your appointments. Or log in to your account at xfinity.com, click on the appointm
How do I cancel sn appointment
I need to cancel an appointment for tomorrow 8/20 between 10 and 12. I cannot seem to do it .
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Gotcha @USER89, thank you for confirming that. Based on the information you previously provided, it does sound like the house wiring is likely in good shape, but I always like to make sure we've crossed our T's and dotted our I's before moving forwar
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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Hey @user_ua39z5, Thank you for visiting our official Xfinity Forums Community support page. Do you already have a Peacock account that is active? Are you able to go into your account settings page on the Peacock website and update the email address?
Peacock Entitlement Backend Reset
I am dealing with a broken backend handshake loop with my Peacock activation and account link. Part of the issue is that Xfinity automatically linked/provisioned my subscription entitlement to a new peacock account using my Xfinity email address. But my peacock account is registered under a differen
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Ticket escalation
I have opened a ticket about a missing device credit and some other complications from a line being deactivated by a store employee. Also requested another ticket (fraud) be opened due to the same store employee adding additional tablet lines to my account that do not exist. I have spent almost 6 ho
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Devices
Still the same. No volume
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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I have the same issue!
How do I get rid of the Quick Tip screen when I'm trying to access my Favorites and schedule?
I used to be able to see My Favorites schedules by clicking the Guide button twice. Now all I get is a Quick Tip screen. How do I fix this?
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I am pretty confident my house wiring is fine as I hooked my modem (with laptop connected by ethernet) directly to the point of entry cable outside my house and I was still getting all the uncorrectable errors. Yes I have a tech appointment Friday mo
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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Customer Service
Same problem for 2 days. Input all favorites again but the other ones that are not favorites are there also
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Urgent: 8498340084558842
To Whom It May Concern, I am writing to formally log a complaint regarding my new Xfinity service, activated on the 11th. Out of the past week, the internet has only functionalized for two days. I work from home, and this total lack of reliability is directly impacting my employment. When I called y
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Your Home Network
We appreciate you reaching out here in our community about the missed tech appointment, @rkarandjeff. We'll gladly look into this for you. Please send us a Direct Message with your full name and service address. 1. Click "Sign In" i
Technician never showed up
Tech was supposed to arrive between 3-5 and at exactly 5 got a message saying he was arriving, was just looking for parking. Weird because the only place to park is my driveway. It's been almost an hour since that message and haven't seen or heard anything. How do I contact support?
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You have to migrate to Yahoo......its not a choice..,,,,stop saying its not. You are adding fuel to the fire and ita NOT helpful. We HAVE to move to Yahoo if we want to keep our Comcast mail addy.....its NOT a choice.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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The "No Ranging Response received - T3 time-out" error indicates your cable modem has sent 16 ranging requests to the ISP's network (CMTS) but received no reply, causing the connection to reset. This is almost always caused by upstream signal noise,
Xfinity Exterior Wiring
Hello, A tree fell on my exterior wiring and I need a tech appointment scheduled for wiring repair. I have been without service since 07/27/26 and have checked the application on a daily basis since about a week and a half ago... The app reads that my area has an outage which was reported on 08/11/2
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@TerriB wrote: "... I'm not sure how this rumor spread ..." Posts like this one haven't exactly made the situation clearer: https://forums.xfinity.com/conversations/email/yahoo-email-migration-optional/696df04918df686529346b82?commentId=6970bc
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Thank you for allowing me to assist you. You have confirmed that the issue has been resolved. I am happy to hear that this worked for you. Please remember that if you need anything else or have any other questions, feel free to author another post, a
Provision Modem for Upgraded Speed Plan
In mid-July I upgraded my internet speed plan from the 300 Mbps to the 1.2 Gbps plan. Unfortunately I still seem to be capped at approx 350 Mbps down and 4 Mbps up. I have rebooted, power-cycled and even reset to factory defaults my MB8611 modem but no change. Of course I power-cycled my router each
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Recording Jeopardy
We have not been able to record Jeopardy either one episode or the series. We have been able to get it for several years
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Getting Started
@user_1yto5c Thanks for adding a post to let us know. The phone has to be received in order to return it and cancel the service. We suggest contacting FedEx to verify if they lost the device or if it's just running late. Use this https://www.xfinity.
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My phone never came
I ordered a phone on Friday. Everyday it says it out for delivery. I would like to cancel my phone service.
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