Xfinity Community Forum

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@XfinityNatalie I have a collections record on my credit report for an amount of money that I was told I did not owe. In fact, I am pretty sure Xfinity auto-paid an extra month after my cancellation. I did not receive any billing for the amount in

user_4ysppg

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22 minutes ago

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Cancelled Service in December at Oak Brook Office - Sent to Collections After

I cancelled my service with you in December of 2025 through the Oak Brook location and dropped off all equipment. My account was sent to collections for $120 even though I made my final payments at the Oak Brook location. I even had an additional auto payment taken out in January for the service I h

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Tv app 00352

Won’t play back any shows. Keep getting error messages

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Devices

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That doesn't work, just keep going to Do you want to keep using voice guidence? Yes or no

user_oa1q9h

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45 minutes ago

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Stuck on voice guidence

My new box is stuck on voice guidence

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you have 10 days until nfl network starts showing live preseason games.. you and espn have got to get your act together and come to an agreement so us fans dont miss out on live games.

user_im1n96

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60 minutes ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Hi @user_ik0oi6, Thank you for reaching out via our Xfinity Forums Community support page. We can certainly look at adding someone as a Responsible Party to the service bill. Please send a direct message by clicking the chat icon in the upper right

XfinityDemitrius

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2 hours ago

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Add partner's name to bill for proof of residency

Hi all, I would like to add my partner's name to the bill such that it shows both of our names and can be used as proof of residency for my partner. Any help would be greatly appreciated!

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Security camera viewing

What app can I use beside Xfinity with Xfinity cameras to view through security cameras

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Devices and Equipment

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I just purchased the Google WiFi Nest Pro and during the set up, it asks me to plug my ethernet cable from the Nest into the WAN port on my modem. This posting says that there really isn't a WAN port. What am I missing here?

user_808dfn

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2 hours ago

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Does my router have a WAN port?

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Add partner's name to bill for proof of residency

Hi all, I would like to add my partner's name to the bill such that it shows both of our names and can be used as proof of residency for my partner. Any help would be greatly appreciated!

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Customer Service

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user_24pmmj. Thank you for clarifying. Since the issue only occurs when connected to Xfinity and using your company's VPN, while the same VPN works normally on other Wi-Fi networks and cellular connections, that does help narrow things down. Based on

XfinityDilary

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3 hours ago

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My work VPN get limit for downloading large files

I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th

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It only with VPN on. And my VPN work normal when I swtich to other wifi or cellular. With Xfinity the download speed for any large file from our company internal web (need VPN) the download speed will either cut to 0 or the connection get disconnecte

user_24pmmj

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3 hours ago

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My work VPN get limit for downloading large files

I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th

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Hello @user_lzs4xr thank you for reaching out to us on our community forum. Were you able to successfully activate the modem on the Xfinity app?

XfinityAbby

commented

3 hours ago

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New Nighthawk AX8 Activation Loop - Stuck on Blinking Upstream

I am installing a customer-owned Netgear Nighthawk combo. The downstream light is solid white, but the upstream light is blinking. Phone support keeps reading a script to send a physical technician out, but the cable line is alive, I need a Tier 2 / Digital Care agent to look at my account profile a

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@XfinityRoberto Please see my latest replies. I have received no correction to my autopay bill due on Aug 11/12. I have received no response from Xfinity Support. No one is there, and I copy-pasted my forum post for whomever to see, but again... no

user_9vizur

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3 hours ago

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New Xfinity Mobile User - Terrible Customer Service and phone service

I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service

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I am having the same issues with my now internet. I have cancelled my service back in june 2026. I have been charged 30$ per month unlawfully for the last 2 months. I have contacted the useless customer services twice now and they cant do anything ab

user_cw901d

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3 hours ago

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Complaint-Continuing Billing After Cancellation

I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring cha

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Hello @user_tjxb8a, and thank you for reaching out to us on our Xfinity Community Forum! You've come to the right place to gain the help you need in making changes or canceling your services! Of course, we'd hate to see you go! Normally, customer's c

XfinityMelinda

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3 hours ago

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Request to cancel Internet service without a phone call

I need to cancel my Xfinity Internet service. Please assist me through a private message or another written channel; I cannot handle this by phone. Please confirm the effective cancellation date, final bill, and any equipment-return instructions in writing. I will provide account verification detail

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I HAVE contacted XFINITY SUPPORT as advised, and no one is there to respond.

user_9vizur

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3 hours ago

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New Xfinity Mobile User - Terrible Customer Service and phone service

I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service

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Direct message

I was in a direct message chat receiving assistance, but the icon is no longer near my profile for me to access. Does this mean I have to start over from square one?

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Customer Service

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Request to cancel Internet service without a phone call

I need to cancel my Xfinity Internet service. Please assist me through a private message or another written channel; I cannot handle this by phone. Please confirm the effective cancellation date, final bill, and any equipment-return instructions in writing. I will provide account verification detail

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Customer Service

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Will cancel my Comcast if this isn’t figured out by the start of the NFL season. Already looking at YouTube tv

user_1qb7il

commented

3 hours ago

to the conversation:

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

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Gigabit x10 site survey

A site survey is requested to determine serviceability for Gigabit x10 (fiber-to-the-home) symmetrical internet service at this location. Current DOCSIS tier upload speeds are insufficient for present bandwidth requirements. A direct message containing the required account name and physical service

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Your Home Network

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Thanks for taking time to post on our Xfinity Community Forums page, @greenbarcar. I'd like to do everything I can to help with your picture quality issues. To avoid repeating anything you've already done, can you share any troubleshooting steps you

XfinityAbel

commented

4 hours ago

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Xfinity DVR Rewind color change

When I rewind to the beginning on live TV on all of my TV boxes, the color of the line changes from blue to gray, and the information and time is incorrect on the line. Why does this happen? It began doing this several months ago.

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