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Can one activate a new modem without downloading the Xfinity app?
We got a new modem sent to us, but it seems to require the Xfinity app to activate it. We DO NOT want to download another app, nor use ANY app that says we MUST allow continually sending our private information and usage to third parties, which this app does. We're seeing that more and more with app
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Your Home Network
Please check my service address on Stelling Road, Cupertino, CA 95014. Is this address served by Full Duplex DOCSIS 4.0 infrastructure, and is it eligible for an XB10 gateway? Please distinguish this from ordinary 2 Gig service on a DOCSIS 3.1 mid-sp
XB10 availability
Hello, I have been paying for the X2 plan for over a year, which supports the XB10, and I still have not been able to receive one. Each time I reach out, I’m told that I will receive an email soon, but I have yet to receive any update or a timeframe. I have a specific need for the XB10 and have cont
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I provided the code 10 minutes ago and still don't have a reply; why can I get a reply more quickly here versus in the direct message? My entire building hasn't had internet on and off for the better part of three weeks. We all work remotely and have
MDV BOX NEEDED
Recurring Internet and Cable Outages — Technician-Identified Building Infrastructure Issue Requiring Construction Escalation I need help escalating a recurring Xfinity service issue at my condominium building. This has been an ongoing problem, and repeated outages are significantly affecting my abil
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Customer service
Shakira was a great person to purchase my phones with she helped with everything
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Devices
Hey there, @user_iymq76! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from regarding the phone number, and ensuring it is updated correctly. I would recommend reachi
Phone Number on account incorrect
My cell phone number on my account is incorrect. When I try to update it. The number is active on another account.
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Stopping Xfinity internet service for 6 months
Need to stop Xfinity service for 6 months then return to Xfinity May 1, 2027. Should I return the equipment or return the equipment.
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Flex
@XfinityMartyR We’ve already switched to another internet provider and no longer need Xfinity service. We would like to permanently cancel our home internet without a phone call. I’ve already sent a direct message to Xfinity Support. Could you pleas
Cancel
I want to permanently cancel my Xfinity home internet service without a phone call. Please help me complete the cancellation through messages and confirm the cancellation date.
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user_cucvqc - Thank you for the additional details. We appreciate you choosing Xfinity over the years and want to do everything we can to help. Let’s take a closer look at what happened with the order and work together toward the best possible
Account services or Plan-changes Specialist Request to reverse plan change
My account plan and billing has been changed by Xfinity on October 23, 2026 . I am contacting you 48 hours later, Oct 25, 2026, to restore my previous plan, effective as of the date of the change and confirm any billing adjustments. Please restore the account to my previous billing file. Or please t
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For your security, please send our team a direct message using the steps above to provide your personal information. We would not want any personal information available on our Forums to best protect our customers.
Burial of exposed cable.
It’s been 5 months xfinity has not buried the cable and it has become a tripping hazard. Tries to get it fixed but xfinity has not done anything.
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@Lostintheforest We only received an invitation to move one email account but not the secondary email account. How do we manage this situation? When is the drop-dead date for making the conversion? Thank you. Email addresses usually, but not alway
Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
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I’ve sent the direct message today.
Cannot TURN off Autopay
Hi, I’m an existing Xfinity customer. I had my previous NOW internet plan with Xfinity too, and I had setup autopay on that account. I no longer needed that plan, because I purchased another Comcast xfinity plan. I couldn’t turn off autopay on my previous account, when I tried turning off autopay it
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So I've done what you asked; someone replied asking if they could text/email me for a code. I've now replied three times and no response. Can we get on this? My husband and I both work remotely and we need the internet. It's kind of fundamendal in 20
MDV BOX NEEDED
Recurring Internet and Cable Outages — Technician-Identified Building Infrastructure Issue Requiring Construction Escalation I need help escalating a recurring Xfinity service issue at my condominium building. This has been an ongoing problem, and repeated outages are significantly affecting my abil
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Ticket #CR279195125
Had contact to explain this issue which was a massive charge which I am disputing
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Plan
user_vgimir, thank you for reaching out to us through Xfinity Forums. I would be happy to take a look at your account and make sure things are in order. Please send us a DM with your name and address. Here are the detailed steps to direct messa
I’m going to be charged for another account
I received an email that I’m going to be charged for a monthly account which is not mine. This will be an automatic withdrawal.
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This hapoens on both the website and Tv.
ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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@XfinityNasser https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup Made the link live. After you post a link make sure you space after it. That will make links live.
My Xfinity app keeps signing me out and I have to keep signing in to see my email. How do I correct this?
The last few days, when I sign into my Xfinity app for my email it does not give me the choice to click keep signed in. Therefore, I am having to sign in a lot, each time. How do I correct this?
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Happy Monday user_pb1wws 👋 I appreciate you coming to our community for help, and hope your recent move went as smoothly as possible! We hate to lose you as a member of the Xfinity family, but above all we appreciate the time you spent with us, so w
XfinitySeth
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cancel service
Moved and need to cancel my service. The "schedule a call back" option does not work at all.
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