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Sent the DM , no answer yet, its been 5 minutes, how long does it take, gow many messages have to be sent?
Cracked Sidewalk Box Top
I reported a cracked sidewalk box top 3 weeks ago and it has still not been replaced. It is located at [Edited: Personal Information]
Question
@XfinityJanelle I did follow all those steps I've uninstalled and reinstalled the app about 100 times and redone all the steps Everytime lol, I still just keep getting the message you do not have the right plan
Call guard not working
How do I get call guard to work? I put the app in enabled all permissions tried a million different things but no matter what I do get the same message "you do not have the right plan" but I do I have the required plan.
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Verizon number port/transfer not working
Went in person to Xfinity store to transfer Verizon number and it’s still pending. My wife did it from t mobile and it took 30 seconds. Can someone help?
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Network
@user_js74n3 Thank you for taking the time to reach out to us here on our Xfinity Forums. Please send us a DM to Xfinity Support so we can look into the concern regarding the sidewalk box top and see if we have any tickets opened or updates to share.
Cracked Sidewalk Box Top
I reported a cracked sidewalk box top 3 weeks ago and it has still not been replaced. It is located at [Edited: Personal Information]
Question
Community Best Answer
Cracked Sidewalk Box Top
I reported a cracked sidewalk box top 3 weeks ago and it has still not been replaced. It is located at [Edited: Personal Information]
Question
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Customer Service
user_yp6w0l Hello! Thank you for reaching out and letting us know of the downed line. We'll be happy to notify our Maintenance Team for you. Please send a Direct Message with your full name and address. Click "Sign In" if necessary &
Low hanging wire/removal
Hi - I previously had service with you, but I disconnected it a few years ago. Is the wire, however, remained and is now hanging very low across my driveway due to a recent windstorm. I would like to schedule a time to have someone come and remove the cable that runs from the pole to my house, as I
Question
Low hanging wire/removal
Hi - I previously had service with you, but I disconnected it a few years ago. Is the wire, however, remained and is now hanging very low across my driveway due to a recent windstorm. I would like to schedule a time to have someone come and remove the cable that runs from the pole to my house, as I
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Customer Service
@user_onn1qy Once you have made the transition, there is no way to revert to the Xfinity/Appsuite webmail. Exactly what issue are you having with the Yahoo account?
Need to restore emails
What do I do to bring back the emails from [Edited: "Personal Information"] to the new yahoo.com. I am very elderly and need help doing this.
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my outgoing email has been down for weeks and I have not been able to get any help from anybody. this is detrimental to everyday necessities and business. why can I not send emails?!!!
Is SMPT outgoing server down or having issues?
The outgoing email for my comcast account, using smtp.comcast.net on my iPhone stopped working today. I have no problem receiving emails but outgoing emails just sit in the "outgoing" folder. When I tried reentering my password in the apple mail setting it just displays "verifying" endlessly now as
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Activating internet in new apartment
I recently moved in to an apartment that has group internet for the complex. I already have an Xfinity modem, can I use that or do I need a new one. And if I can how do I activate the new internet
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Your Home Network
Hello @user_gp77d6, thank you for taking the time to leave a post. Sorry that your service still appears active and that you received another bill after requesting a disconnection for September 30. I understand how concerning this is, especially sinc
Account not canceled
I called in on September 4,2026 to cancel my WiFi to go into effect on September 30, 2026. The agent even offered to waive my cancellation fee for being a long time customer. I received a cancellation email confirmation on September 4. It is now October 4, 2026 and my services still appear active on
Question
Hi @user_5zi317,Thank you for making us aware of this issue. We can certainly help facilitate the deactivation of this line. We'll need some additional information to get started on your request. Please send our team a direct message with your full n
Can't Cancel My Account that has an un-activated line
Hi, I have moved my phone number to another account, and this account needs to be de-activated because it is constantly billing me while I don't have any service to use on Xfinity. I used to have internet through Xfinity, but I moved to a place that didn't provide Xfinity as a service. So after I mo
Question
@user_s459ke Thanks for reaching out. We will need to look at your specific plan to see what it may be wanting for the upgrade. Please send us a direct message with your full name and service address to get started. To send a "Direct Message"
Upgrade
I paid to upgrade my phone got it where I can upgrade it even tho I owe on it Now I wanna trade my a37 for pixel 10 pro. Y can't I do it
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Hello @user_8yi589, thank you for taking the time to leave a post. I completely understand wanting the coax outlet in a more convenient location. We’d be happy to look into your options for having a new outlet installed. Please be reminded tha
Coax outlet install
The Coax outlet I have is in a bad spot, can a new one get installed in another location?
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I also posted on this forum on 9/18/2026. It shows 25 views, so xfinity definitely saw the post. Why are they not fixing something so dangerous right away. UNBELIEVABLE!!!!!!
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Cracked Sidewalk Box Top
I reported a cracked sidewalk box top 3 weeks ago and it has still not been replaced. It is located at [Edited: Personal Information]
Question