Xfinity Community Forum

Hello, @user_im21y2 thank you for reaching out over Xfinity Forums. I completely understand the frustration with not being able to get in contact with someone to process the request. Now that you've created a post, and if you're signed in, the option

XfinityJustinC

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1 minute ago

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I need to cancel my services

It should seriously be illegal how difficult it is to cancel this service. I've been overpaying for internet for way too long, which I've been aware of. That's my own fault from laziness but the fact that I'm finally going to cancel and it's impossible to find an option to do so is enraging. The res

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I wish we were able to provide more assistance for that service but you'll have to use the Xfinity Assistant for issues with that service as mentioned above.

XfinityBradM

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2 minutes ago

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Xfinity Now wifi pass not working and there is no support to get it fixed!!

Xfinity Now wifi pass not working and there is no support to get it fixed!! I have used this service for about 3 months now and it has been great, I only had one issue but I was able to contact support and they fixed it. Now it has completely stopped working and it's impossible to get anyone to help

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@user_m3xqsp For issues pertaining to the inability to send emails to comcast.net email addresses we would have you fill out this form from our Customer Security Assurance page.

XfinityBradM

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4 minutes ago

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Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo

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@XfinityAmira - I'm not the above user.. But the problem isnt with sending or email from my comcast email. Its sending from my Gmail TO ANY comcast email account.

user_q37cd3

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5 minutes ago

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Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo

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I need to cancel my services

It should seriously be illegal how difficult it is to cancel this service. I've been overpaying for internet for way too long, which I've been aware of. That's my own fault from laziness but the fact that I'm finally going to cancel and it's impossible to find an option to do so is enraging. The res

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Customer Service

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The browser page never comes up because the service doesn't work. I don't want any alternate solution, that's like you saying it can't be fixed. I just want what I payed for to work not someone telling me about "low cost (income)" solutions.

user_ub3j7v

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8 minutes ago

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Xfinity Now wifi pass not working and there is no support to get it fixed!!

Xfinity Now wifi pass not working and there is no support to get it fixed!! I have used this service for about 3 months now and it has been great, I only had one issue but I was able to contact support and they fixed it. Now it has completely stopped working and it's impossible to get anyone to help

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New service phone is not working

A few weeks ago I switched to your phone service, since then I had to return to the store in Concord, NH since I could not phone anyone. I dial the number and it appears to be calling the person I am try to reach but nothing happens. I also do not received any voicemails and when someone calls me it

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Sign-In and Account Management

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Thank you for reaching out @rsftlf I am sorry to hear of this issue with your email. Are you having issues logging in or just the issue when you delete on one device it still shows on another device?

XfinityDena

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12 minutes ago

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Email on Iphone will not synch since I deleted and readded

Help, I no longer have an option to update the IMPAP settings when I readded by email to my iphone. I have not migrated to yahoo yet. I still am on the comcast server. Please advise. This is so annoying. I have to go in and delete on 3 devices now since it will not synch.

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Having the same problem for the last 4 days. My Gmail account is unable to send to Comcast accounts. I am getting the "delivery incomplete" notice and the Comcast email users confirmed they are not receiving emails from my Gmail account.

user_m3xqsp

commented

15 minutes ago

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Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo

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@CMP1057, thank you for the details. The error message you are seeing is it on a third-party email client or from the Xfinity site?

XfinityMarshante

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15 minutes ago

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The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide

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It was an alternate solution to your current need for low-cost WiFi. If you're unable to connect to xfinitywifi network, select Get Connected when the browser page loads to get access, then you'll need to use the Xfinity Assistant for assistance.

XfinityBradM

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16 minutes ago

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Xfinity Now wifi pass not working and there is no support to get it fixed!!

Xfinity Now wifi pass not working and there is no support to get it fixed!! I have used this service for about 3 months now and it has been great, I only had one issue but I was able to contact support and they fixed it. Now it has completely stopped working and it's impossible to get anyone to help

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You have to drill down into this thread, but several Xfinity reps commented that the move is no longer mandatory. Unfortunately the thread was just closed by someone who is not even an Xfinity employee even though the thread was still active with new

user_sh99a2

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17 minutes ago

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My Comcast email

My email never migrated to Yahoo. Is there a way to get it?

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@user_ub3j7v just like I thought. Nothing

user_ub3j7v

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18 minutes ago

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Xfinity Now wifi pass not working and there is no support to get it fixed!!

Xfinity Now wifi pass not working and there is no support to get it fixed!! I have used this service for about 3 months now and it has been great, I only had one issue but I was able to contact support and they fixed it. Now it has completely stopped working and it's impossible to get anyone to help

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Closing old thread

XfinityMichaelC

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23 minutes ago

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Internet very slow, xfinity app speed tests often say “you are getting 0% of your plan speed.” Sometimes it’s 100%+… it fluctuates randomly

For the past week, using the internet and gaming online have been very difficult because of choppy gameplay, disconnects, websites not loading (I’m having to type this message from mobile data because I can’t load the website off Wi-Fi). I first noticed this while playing Xbox, that my NAT type is b

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We used to have an icon to simply click on to acess our email, but now have to google connect.xfinity.comeach time., Sometimes we are asked to go through a tedious sign in.

user_1pz05l

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24 minutes ago

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Comcast.net email

How do I access my comcast.net email

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Issues with internet

@user_2ea267 did this ever end up getting fixed? I visited xfinity today and found out I had to update my modem from the old tower one. So we did that. Upon setting it up earlier, I’ve been having nothing but issues, basically all of what you described. My laptop will randomly disconnect and reconn

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Your Home Network

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This company constantly lies

I was offered a promo to switch once I switched they messed up phone numbers taking part of the promo away I feel was on purpose now there telling me there not going to honor the last 2 months of the promo. I have been dealing with this issue since the month after we joined. At this point i wound ra

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Plan

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BYOD SCAM

I signed up for Xfinity services last march. When I signed up they had a BYOD promotion where they would pay you up to 500$ per line to switch to Xfinity mobile. I paid about 700$ to pay the rest of my 2 phones off thinking I would be receiving my promotion and to this day haven’t recieved anything.

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Devices

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Hi there @user_tkt16a Thank you so much for reaching out on our Xfinity Community Forum about activating your ESPN Unlimited. We are happy to assist! Please see below a few deets about our ESPN Unlimited service. ESPN Unlimited: If you&r

XfinityDemetrise

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27 minutes ago

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espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

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I have the same recurring cut out and extremely frustrating experience using my Roku on my newer Vizio smart TV. All the other apps on Roku that I use work fine except for the Xfinity streaming app. It is a joke. So frustrating. I'm paying $20

user_n38id8

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27 minutes ago

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why is the Xfinity steaming app so poor?

Endless frustrating problems with the Xfinity streaming app on a Samsung Smart TV. Multiple times, just end up locked on the purple screen with the three flashing dots. Have to perform multiple random combinations of reinstall, power-off, clear-cache to get back to a working state, took 22 minutes t

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