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After switching to XB8 xfinity gateway ,my TV's internet connection keeps dropping several times a day , i see my wifi gets disconnected .
After switching to XB8 xfinity gateway ,my TV's internet connection keeps dropping several times a day , i see my wifi gets disconnected . Earlier i was using my own equipment and never had this issue. Any idea why XB8 wifi connection keeps dropping for my TV. Very horrible experience and degrade in
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Your Home Network
Accessing new services after move
I need to open a new account, and connect/activate my new services
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Flex
Bad Customer Service
I can’t believe the agent who helped order my Internet service messed up, and suddenly my order got canceled for no reason without any prior notice. I talked with multiple agents in order to get what was wrong and why the technician didn’t show up for installation. The agents came up with a lot of d
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Customer Service
This might be #3 if not mistaken. What happens after 3 or more?
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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Question About Xfinity FDX Rollout Process: Infrastructure Installed but Service Not Yet Activated?
Hi everyone, I'm in the Fort Lauderdale, FL area and have a question about Xfinity's FDX rollout. I'm currently on the 2 Gbps/250 Mbps plan, and my connection is performing as expected (around 2.2 Gbps down and 280–300 Mbps up), so this isn't a speed issue. I'm just trying to better understand how t
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Customer Service
@user_7oiypm thank you for reaching out! Have you tried using a different email address to activate? You can use any email to activate that Peacock subscription. Do you know if you have had a subscription with that email address before?
Xfinity Link to Peacock
When I try to link my e-mail I use for my Xfinity account to my Peacock account to use the premium subscription, it says my Xfinity account is already linked to another Peacock account. I am unable to activate my Peacock premium subscription because I can't link my Xfinity to my Peacock.
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user_9rjzbc Thank you for reaching out for help with that membership benefit offer. Are you seeing that as a current reward option? That is not a benefit I see currently listed as available. The offers do change frequently, so it may have ended alrea
Discount universal Hollywood tickets
Looking to buy discount universal Hollywood ticket as a benefit of gold membership. Cannot find them on the Xfinity site. Can you help?
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We'll need to gather a few additional details @user_dw3mkw. If you could send our team a direct message with your full name and the address to get started. To send a Direct Message: Ensure you are logged in Click the "Direct Messaging" icon Cl
Comcast Communication Line Relocation as part of PSE Utility Pole Relocation Project
Hi - we have a utility pole location on our property that PSE has agreed to move - I'm reaching out to the franchise communication providers - of which Comcast is one - to ensure timely relocation of your line to the new pole. Who can I discuss this with?
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Lost Grandfather Plan
I was recently mislead out of my grandfather cable bundle plan tying to lower my cable bill. I am fighting to get it back. Be careful.
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Customer Service
Some of our services, like NOW products and Xfinity Mobile, do not offer an option to mail in payments. The Xfinity Mobile payment can be made using one of the options we outlined above.
Where to send my payment by mail
Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get
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I believe so - I have a work order number I can share with you. Also the contracting company has been around to determine the new location and a tree company is booked to clear branches from the wires.
Comcast Communication Line Relocation as part of PSE Utility Pole Relocation Project
Hi - we have a utility pole location on our property that PSE has agreed to move - I'm reaching out to the franchise communication providers - of which Comcast is one - to ensure timely relocation of your line to the new pole. Who can I discuss this with?
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Thank you, I have opened up a direct message regarding this issue.
Xfinity Support
My billing statement name is misspelled and does not match the account name. How do I resolve this issue?
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Hi there @user_myoj14! Sorry for the confusion! You should be good to go with the steps provided by @BruceW! Let us know if that helps!
Can’t enable third party access - no gear icon
I’m trying to access Comcast email on my iPhone and this article says to “click the gear icon” after logging in to enable third party access. I have no gear icon to click after logging into my account.
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They are still working on it. Might need to purchase it and get credited.
Missing Purchase
We were offered the ability to watch, and then keep the movie "Inception". I redeemed the offer and the app shows that it was redeemed. More than 24 hours later, and the movie has not shown up in our "purchases".
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I Sent in a message and support talked to me, but it timed out before they did anything. Hopefully it will show up eventually
Missing Purchase
We were offered the ability to watch, and then keep the movie "Inception". I redeemed the offer and the app shows that it was redeemed. More than 24 hours later, and the movie has not shown up in our "purchases".
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You're absolutely looking in the right spot, zhappychef, and notification settings would normally appear directly below "Xfinity ID and security" on that page. As a fellow Xfinity customer and Samsung owner (Android 16 as well), I'm showing that the
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
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To avoid repeating anything you have already tried, could you let me know what troubleshooting steps you have already taken other than rebooting your devices @user_kdmxq5?
hbo max glitch
my HBO max keeps buffering or completely stalling. My smart Samsung is new and updates are current. no other streaming channels stall like this. What's up Xfinity??? my cable internet is strong, not overloaded with devices and unchanged.
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I can’t open my email
user_pc10a1
commented
48 minutes ago
to the conversation:
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How obtain my e mail
I can’t open my e mail don’t accept any password
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