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Over the last couple of days TV through cablecard has alternated between not working, partially working, and fully working. So I'm now unsure if the problem is cablecard-related. Should I work through you for the problem or call support?
Cablecard Service
I've been successfully using a cablecard with an InfiniTV in suburban Chicago since 2012. On 2/15/2026 I noticed HD channels no longer worked but standard definition (SD) channels were fine. On 2/16/2026 SD no longer worked either. On 2/17/2026 I can now see some SD channels but they are very pixela
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Sorry, Roy Joe West, not Jie
Final bill
Address 150 W. Willow Lake Drive, Metter, Ga 30439. I discontinued my internet service and returned the Modum. I was told the final bill would be mailed to me. When will I get the final bill? It was a very small final bill. Thank you. Roy Jie West
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Final bill
Address 150 W. Willow Lake Drive, Metter, Ga 30439. I discontinued my internet service and returned the Modum. I was told the final bill would be mailed to me. When will I get the final bill? It was a very small final bill. Thank you. Roy Jie West
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Billing
Need to talk to live person
We have a plan where we sign up for one gig. Are we getting one gig? Is our service up-to-date? And we're supposed to get peacock, where we're not getting that.
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Customer Service
@XfinityMartyR Completely useless: first instruction, unable to find the setting on my moto G Stylus-no "power on sounds" .
Can't get Motorola phone to ring with anything but default Hello Moto
I'm having the same issue with my Motorola's. Both the new Edge 2025 and the new g stylus 2025 we got from Xfinity store 9 days ago . No matter what the ringer settings are changed to the phone only rings the default Hello Moto. I've tried resetting it and cleared cache. Powered down and reset the p
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@user_ntprny Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love to take the opportunity to assist you with your request to see if you can qualify for the DPP to perfrom an upgrade. Please send us a DM to
Manual Credit Screening
Need to trigger a manual credit screen on account due to credit reporting bureau freezes. have removes freeze so need to trigger the manual screening instead of waiting 3-6 months before the automated process possibly occurs. This is so we can actually do a DDP for an upgrade.
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user_99f930 I can completely understand your concerns for your mom's security and of course her wanting to be able to watch TV. I would feel the same for my mom. If you could send our team a direct message with your full name, the name listed
Not being able to fix problem
My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou
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Not being able to fix problem
My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hou
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Customer Service
Phone trade in lost in transit
I upgraded from an apple 15 pro to Samsung phone. I sent my apple 15 pro in for bill credits with the supplied shipping label on December 22 2025 and have the tracking number for it. According to usps as of February 18 2026 it still says stuck in transit. I did a lost mail search with usps on Februa
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Devices
I'll be happy to assist you, I just need to speak to you in our private direct messaging, at the upper right hand corner there is a direct message button just click on that, then once you're in there click on the pencil icon Then Type "Xfinity
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
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@XfinityOrlandoM idk it’s not working getting very frustrated I’ll just start talking to dish network
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
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@Lemons26 Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
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@XfinityOrlandoM how do I dm you
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
Question
@Lemons26 Depending on when you're next billing date was your past due amount could change. If you would like me to take a further look at your account you need to send me a direct message so we can access your detailed account information
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
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Accepted Solution
Are you subscribed to Paramount+ with Showtime or do you have the Paramount+ subscription with Paramount and using the apps on the box? Xfinity’s "Paramount+ with SHOWTIME" is a premium cable package (formerly just SHOWTIME) providing on-demand
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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How did my past due just jump from 342 too 1400 yall are by far the worst company ever and have the most rude employees ever i can’t wait to switch all I ask was few more days till 27th and I can pay something this redicious Note: This comment
Hey
Can never talk to anybody they give you the run around I’m just trying to extend my payment arrangement until 27th February
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remote has red light How do I pair Does https://www.xfinity.com/support/articles/programming-your-xfinity-remote help?
BruceW
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22 seconds ago
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pairing
remote has red light How do I pair
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