Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (544.1K)
@XfinityAngie TY Angie on my IPad
Load Content on emails?
Hi, how can i stop having to hit “LOAD CONTENT” on emails? All emails come in with message on top of email with “your network settings prevent content from loading privately.” At that point I have to hit “LOAD CONTENT “ How can i fix so i don’t get that? thanks
Question
Streaming bundle
If I sign up for a streaming bundle,how do I use my original accounts?
Question
•
Customer Service
No Confirmation Email Received
I am a new customer and submitted an order earlier today for internet service (In-store pickup). After I had placed my order, it said it would email me regarding my order, I have not gotten an email. I also do not know if my orders been placed or not as I cannot check the status due to the site givi
Question
•
Customer Service
Icompetent and infuriating Customer (Dis)Service
I recently traded in my old iPhone for a new edition at a local XFinity store. Instead of transferring service to the new phone, the store rep added an additional line. Straightening out billing errors is aggravating enough, but the CS reps insist on spending more time giving the customer a hard sel
Question
•
Customer Service
Xfinity Mobile – Financial Hardship Payment Arrangement Request for Disconnected Line
Hello, my Xfinity Mobile line has been disconnected for nonpayment. I've already tried the billing chat, but it keeps directing me to call. I'm requesting assistance in writing because I'm unable to handle this by telephone. I'm experiencing financial hardship and want to arrange installment payment
Question
•
Plan
@XfinityRichard wrote; If you’re also unable to access the Admin Tool, newer gateways require Admin Tool access to be enabled through the Xfinity App first. Go to WiFi > View WiFi equipment > Advanced settings > Admin Tool online acc
How do I turn on 5ghz?
My 5ghz is completely off and only have 2.4ghz and I tried to long into the admin too but it won’t let me in, so what’s the problem
Question
Good luck. They buried my cable today after about 6-8 wks... the tech left me a gift on my curb after finishing- an empty LARGE WHITE CLAW WATERMELON can!
Cable trip hazard
My neighbor has his cable going down the sidewalk, across my driveway and to his house. Xfinity is responsible for this rigged set up. Nearly 3 months of this trip hazard and the cable is starting to fray from being driven over daily. I am contacting the city of Alpharetta, GA to file a formal compl
Question
Not even attempting to call Customer Service about this. Waste of my time and energy. Xfinity will not be getting any more of my business, loyalty, or especially- my hard-earned money!!
2 months to bury a cable. Guy left empty alcohol can of White Claw- Watermelon
I finally got my cable buried (After about 2 months of asking!) and after reporting it was a tripping hazard due to Halloween this weekend. Then, the guy in his "XFINITY TRUCK" threw/left a large sized, empty White Claw Watermelon can on my curb outside of his passenger side door! Unbelievable!
Question
Thank you for your patience. I'm happy that we were finally able to get you taken care of. I do appreciate your time, and most importantly, we truly do appreciate your business!
Replacement XG1 Equipment
Hello Xfinity Team, I am writing here because I have spent nearly 3 hours over 10 days on the phone with customer service and am getting contradictory information. My account was recently reconfigured and has created problems with my DVR. An Xfinity Customer service sent an XG2 box to replace my ori
Question
2 months to bury a cable. Guy left empty alcohol can of White Claw- Watermelon
I finally got my cable buried (After about 2 months of asking!) and after reporting it was a tripping hazard due to Halloween this weekend. Then, the guy in his "XFINITY TRUCK" threw/left a large sized, empty White Claw Watermelon can on my curb outside of his passenger side door! Unbelievable!
Question
•
Customer Service
@likeitisteller, I am sorry to hear that you are having trouble accessing your email with Yahoo. I would be more than happy to assist you with your request. Please send us a direct message with your full name and address.Here are the detailed steps t
Don't Want Yahoo
You migrated one of my email addresses to Yahoo; and I don't like Yahoo. I never gave Comcast authorization to do that. Now, I want to cancel or delete that address. Your telephone representative told me I had to do it through Yahoo. So, I started an account there, using my Google account to sign in
Question
Xfinity not taking accountability
I signed up for a plan back in December of 2025, and the only reason why I got the plan was because it told me I would be allowed to upgrade my phone twice yearly after two billing cycles. Also, my contract states it’s for 24 months. but now I’ve been told that that was a mistake that I’m under a 36
Question
•
Plan
Hey there, @user_kj8lql, thanks for reaching out through Xfinity Forums regarding your internet connection. I can help you with disconnecting your account. We are sad to hear you want to leave Xfinity. Can you please send us a direct message with you
Need to cancel my internet service without a phone call
I've been trying to cancel my Xfinity Internet for months. The website only offers a phone call, a callback, or a store visit, and the Xfinity Assistant live chat fails every time with "Unable to start a live chat session." I do not want to do this by phone. Can an Xfinity employee invite me to a di
Question
Hi there, @user_kgpnlq I’m sorry you had to spend so much time trying to get this resolved, especially after already reaching out to our Mobile team. Since it’s been a few days since you originally posted, were you able to get assistance
New Phone Number for New Location
Have been a loyal customer for years. I've spent 2+ hours on the phone today with your mobile support team and haven't found a solution to my challenge. I have 2 mobile lines with xfinity and just added another today for a new phone. Originally, I had internet with xfinity in another state but since
Question
How do I change date on my seasonal hold See https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment, especially the section under the "Changing your Seasonal Convenience Plan dates" heading.
BruceW
commented
14 minutes ago
to the conversation:
0
0
Seasonal hold
How do I change date on my seasonal hold
Question