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I'm glad we were able to help, LordFenrir. If you need anything else, don't hesitate to create a new public submission. I will mark this post as resolved. Have a great rest of your night.
Xfinity bill TRIPLED and I can’t afford it
I understand a promotional period may have ended but I can’t afford the $90 a month. Can I possibly have a new promotion? I’m unemployed and disabled.
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Thank you! I believe accepted the new promotion!
Xfinity bill TRIPLED and I can’t afford it
I understand a promotional period may have ended but I can’t afford the $90 a month. Can I possibly have a new promotion? I’m unemployed and disabled.
Question
@user_wwkpiu If you activated a home line with a new number from Xfinity, the activation process typically takes about 10 minutes. However, if you are transferring a number from another carrier, it can take up to three to five business days for the n
Delay time for home voice
We activated a home line and received a new number from Xfinity. How long will it take to become active?
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Billing issues
So I have been with Xfinity for only 2 months. Customer service has played the shuffle game transferring me 42 times in one day on the hour for 5 hrs.... I need a next level number for customer service.this is insane. I am being charged twice for one month and insurance on a device I never asked for
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Billing
Hey @user_4yhlt1. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to submit a request to get the lockbox or pedestal reviewed. Please send a direct message by clicking the chat icon in the upper
Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
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Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
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Customer Service
wb650. Thank you for bringing this to our attention, and I completely understand how frustrating that must be. If the issue only occurs while casting and works normally when watching directly on your mobile device, it does seem related to the casting
Xfinity Stream App Restarting after ads
When casting to my TV the On demand shows will restart after every ad. If I don't cast it's perfectly fine. I Googled the issue and see somebody else had this issue and year ago and it was never resolved. Making a standalone app like LG has instead of relying on casting from a phone would solve a lo
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The Affordable Connectivity Program was to blame, not Xfinity
About two years ago, I complained extensively that my free phone was not free. it turned out that ACP was culpable for my enforced purchase of a very expensive free phonE. WITH ACP I FILLED OUT THEIR APPLICATION, BUT MY SIGNATURE WAS NOT ACCEPTED. SO I FILLED OUT AND SUBMITTED ANOTHER APPLICATION, W
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Devices
Thank you for that additional information @user_82672o, we appreciate it. Have you tried turning Airplane Mode on for about 30 seconds and then turning it back off? This can force the device to re-register with the network and may help resolve conn
E-SIM TECHNICAL SUPPORT
how a company of your size can run a business forcing customers to drive to local offices is beyond me. My physical Sim card stopped working. My husbands stopped working the week before, had to go in office, finally sent to escalations because no one could figure it out, it was fixed with an e-sim o
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psim wasnt given back first time when they told him to go to best buy, it didnt work anyway. 2nd time, esim was downloaded and installed, but my phone isnt picking up the network anymore, emergency calls only. thank you for replying.
E-SIM TECHNICAL SUPPORT
how a company of your size can run a business forcing customers to drive to local offices is beyond me. My physical Sim card stopped working. My husbands stopped working the week before, had to go in office, finally sent to escalations because no one could figure it out, it was fixed with an e-sim o
Question
Failed port in poor customer service no resolution
I transferred my mobile number to xfinity from total wireless over 3 weeks ago. I have data on xfinity's network but no ability to send or receive texts or calls. Nobody in store at any location nor via chat or phone has been able to resolve this issue. Multiple physical Sims and esims have been swa
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Network
My child is 17, she thinks she should have no restrictions on anything. If you offer a service and something of your service fails, you should be responsible for any poor outcomes. Not putting it back on parents who work everyday and can't police eve
Activity limit not pausing wifi
Even though I have activity limits for my child, the WiFi doesn't pause. I don't get notifications even though I have it set for notifications via text and email. Just had a technician here to help, but he said it's an app issue. I've deleted the app, the devices from the profiles, made new profiles
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Good evening, and thank you for reaching out on our Community Forums regarding your billing concerns @user_d051qy, we appreciate it. We’d be happy to review your account further to see how we can best address your billing concerns and determi
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Billing issues
So I have been with Xfinity for only 2 months. Customer service has played the shuffle game transferring me 42 times in one day on the hour for 5 hrs.... I need a next level number for customer service.this is insane. I am being charged twice for one month and insurance on a device I never asked for
Question