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Xfinity versus Scripps
I am requesting customer service and billing give me a credit for all of the time that I have not been able to see WTVR (CBS). I just switched to you all from Verizon because I thought you were a better deal. For the last month that has not been the case. Contact me immediately or I will switch prov
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Billing
email account access after multiple logins
4/30/26 This is the FOURTH TIME I have logged into my Comcast Xfinity EMAIL account, having to change my Password the FIRST TIME!!, and I must access it IMMEDIATELY for a time-sensitive financial matter!! If not, I will lose several thousands of dollars!! HELP!!!!!!! NOW!!!
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Here is some info on sending a direct message, @user_kfa5vk. Let us know if that helps.
300 off a phone
I accidentally generated the reward code for 300 off a smartphone and I can’t find it again. How to regenerate it
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My apologies @whatnamesrleft, I had not realized bill due reminders are unable to be deactivated at this time. To be eligible to move your due date, you must: Have completed at least one billing cycle If you’re an existing customer who just
Cant find where to turn annoying reminders off.
I got an email "Just a reminder your payment is due soon" I occasionally get these. They rub me the wrong way. I pay once a month. I think I changed my bill due date to the 6th a number of years ago, but I rarely ever see that due date. What date should I change it to, to not get annoying bill remin
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Internet down 2 weeks
Need to escalate since local calls and 2 techs visits have not resolved issue with line broken
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Your Home Network
Thank you for reaching out here. I am sorry that you are running into that issue with the migration. Have you reached out to the https://welcome.yahoo.com/ site for assistance with that?
Problem with email migration
Hi. I recieved the email to migrate to yahoo mail but each time I try I get an error saying it timed out
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An Xfinity support person was able to obtain the information and confirm the details of my move request.
confirmation of my move request
I submitted a request to move my internet service to a new address beginning May 2. I received a confirmation email, but it did not include the new address or the move date. My online account has no information about the move either. How can I make sure that everything is correct?
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Thank you for reaching out here in our Forums' community about your experience, @japacheco216. It sounds like Daniel was assisting, but lost the connection. We're sorry to hear you haven't had a resolution while connecting with us about your concerns
Escalation Request
Was just speaking with an associate (Daniel) and the call dropped, but he never called back and was proving me with very helpful information. I really wanted to hear what he had to say, as he is the first person to provide me with truthful information. I don’t want to start this process all over aga
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I am signed in but I do not see a direct message icon
300 off a phone
I accidentally generated the reward code for 300 off a smartphone and I can’t find it again. How to regenerate it
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user_q77y5d Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Calls being rerouted to non Xfinity employees
I was contacting customer service to get information on my monthly bill when the so called agent could not provide me with any information except for what he could see on the app and bill I asked my service start date and three times he gave me three different dates then said o I assumed based off l
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Services
Worst company ever. I feel like I’ve been scammed. When I signed up for essential internet I was told that my bill would be 14.95 each month. I also told the customer service representative that I would pick up my equipment at the store. Still I was mailed equipment and was charged. When I returned
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Your Home Network
Problem with email migration
Hi. I recieved the email to migrate to yahoo mail but each time I try I get an error saying it timed out
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Customer Service
Escalation Request
Was just speaking with an associate (Daniel) and the call dropped, but he never called back and was proving me with very helpful information. I really wanted to hear what he had to say, as he is the first person to provide me with truthful information. I don’t want to start this process all over aga
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Customer Service
I am having the same problem. The man across the street says theirs works fine.
Error message something went wrong
Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This
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Calls being rerouted to non Xfinity employees
I was contacting customer service to get information on my monthly bill when the so called agent could not provide me with any information except for what he could see on the app and bill I asked my service start date and three times he gave me three different dates then said o I assumed based off l
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Billing
Thank you for posting on our community forums to let us know of your situation, user_pmtk2y. I am sincerely sorry to hear about your experience and would like to help turn this around. Could you please send our team a Direct Message with your name an
Contract
Dear Executive Customer Relations, This message serves as a formal notice of dispute regarding Xfinity order #1002246734412054 and a demand for resolution. On or about February 17, I entered into a signed service agreement with Xfinity for: 1 Gig internet service at $50/month for a 5-year term which
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Contract
Dear Executive Customer Relations, This message serves as a formal notice of dispute regarding Xfinity order #1002246734412054 and a demand for resolution. On or about February 17, I entered into a signed service agreement with Xfinity for: 1 Gig internet service at $50/month for a 5-year term which
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Customer Service
Can’t get into my e mail Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.
BruceW
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14 minutes ago
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Email
Can’t get into my e mail
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