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@user_29gep2 If the address has had Xfinity services with a previous customer at your address, then the taps are more than on. The taps are just like a light switch for example. If they are on, then a self-install would do as service is ready. Does t
order placed
I placed an order with an Xfinity agent May 4, 2026. I was given a confirmation number. I was told the mobile care was added to my account. I followed up on the order in the instructed 4-5 days of expected arrival. I found out no order was placed the confirmation number did not exist. The representa
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Thank you Chyanne -- 331694704492230492
Dear Xfinity Support Team, I am writing to share some glowing feedback regarding the excellent service I received from Chyanne during a recent chat session (Reference Number: 331694704492230492). Moving can be incredibly stressful, but Chyanne made transferring my internet services completely seamle
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Your Home Network
Wi-Fi extender backup battery
I need to purchase the back up battery for my Wi-Fi extender
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Xfinity Stream Website
Good evening user_nzj8mc. I can assure you this is not the experience we want for you. I will be happy to look into this further. I will need some additional information, which we do not want you to provide publicly. Please send us a direct cha
iPad scam
I am also a victim of the IPad scam. I was told it was an amazing promotion that would lower my monthly bill. There was never any mention of a mobile line charge. My bill is higher than when I initially called. I didn’t even need the Ipad, but was told I should take it because it was such an amazing
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Safe travels on your big move out of the country! We can absolutely help you take care of your account cancellation, although we're sad to see you go @mtorelli7922. Send our team a direct message with your full name, the name listed on the account (i
Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Customer Service
user_srj2qe Thank you so much for stopping in for help with your recent experience trying to get help with your services. This is not the experience we want any customer to have, and we appreciate the chance to help make sure you are taken care of. I
Worst Customer Service Ever
After hours of dealing with AI and rude incompetent agents, I was finally able to gather an appointment forca technician to come to my home tomorrow. Today, I received numerous calls from Comcast. Thy left only a phone number, no message. I just drove with an agent who confirmed she showed my appoin
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Is SMTP service still working for comcast.net?
I used to be able to send email via SMTP via comcast.net, but now it's stopped working. I've seen that I have to authorize this now (I checked that my account and password are correct). I can't seem to find this on the xfinity.com page. Can someone tell me how to do this?
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I have the same issue and the solution above did not work.
xfinity app say not on home wifi
I am in my home and using my Amazon tablet connected to my home wifi. The xfinity app on the tablet will play some channels, but on some, it says it cannot play because I am not connected to my home wifi. Those same channels play fine on my desktop computer connected to the same wifi. There have bee
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Worst Customer Service Ever
After hours of dealing with AI and rude incompetent agents, I was finally able to gather an appointment forca technician to come to my home tomorrow. Today, I received numerous calls from Comcast. Thy left only a phone number, no message. I just drove with an agent who confirmed she showed my appoin
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Customer Service
@user_rlyk4w Thanks for adding a post to the forum. When a payment method is blocked, customers must wait a minimum of six months to have that method allowed for payment again. We understand that may be frustrating, but it is done to protect the acco
Billing
I have made numerous attempts to get direct billing to my Bank Account, im being blocked please have someone contact me
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I understand how frustrating it is to be locked out of the Xfinity Insights Community and not receive the password reset email you're expecting. The Insights Community operates separately from standard residential Xfinity account systems. It's also w
Xfinity Insights Community
How long will the Xfinity Insights Community be down for maintenance/updates?
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Hello @user_e9sd50, and thank you for reaching out to us on our Community Forum! You've come to the right place for help with making changes to your services! You can review available options and make account changes online by visiting Manage Your Xf
Cancel TV and Voice, keep Internet
I need to cancel X1 TV and Xfinity Voice, including the international calling add-on, but keep the existing Internet service active with no interruption. The online plan-management tools are not allowing me to make this change. Please let me know how to complete this change and what TV/voice equipme
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Random Internet Dropping
Internet is constantly dropping My internet seems to randomly drop throughout the day. I notice it almost always happens when playing in an online game, I will be disconnected within 5 minutes and my whole home network will need to reboot. I have 3 kids all trying to play games online and it constan
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Your Home Network
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
XfinityJeffB
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New Account
I’ve been frustrated with my T mobile bill because it’s very expensive. My husband has end stage renal disease and he is on dialysis so we need to lower our bills. We decided to come to Xfinity on Friday August 14. This is actually my wedding anniversary but it was important to us to bring our bill
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