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Payment arrangement
I setup my payment arrangement for when I get paid on the 4/17. Why was the attempt made today
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Billing
Billing
I cjaged the setting yoggle to not take automatic payment and sute enough you took it out thod month. I also talked to chat many times i wanted to cancel wifi which i still got charged these last months and it cause overdraft. I dont know what else to do except im charging comcast for thete doing wh
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Xfinity Compliments
I would agree. I told the service tech who I spent 2hours on the phone trying to get it working, that it had been 26 yrs, etc.. my issue is why did I have to pay for connecting the company’s infrastructure, under ground, across the street. if it was
I had to pay for hooking Xfinity's cable in the street
New service, house has cable put in by builder, in 26 years I have not had cable. I switch from ATT due to limits on connectivity, Xfinity says I can do the install myself, okay great. I get the modem connect it no signal, I call Xfinity (after digging for the phone number to actually talk to a pers
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Random charges
I never received equipment from Xfinity. I got billed 154$ for this equipment. They just hand over your bill to a debt collector and then it is impossible to dispute it. I will never work with Xfinity again. They have terrible customer service, they do not understand their job or English. Sending yo
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Customer Service
Hi Melinda, Thank you for responding. I tried doing as you suggested and it did nothing to fix the problem. I needed to login again to all my apps and reset my preferences once I did it. Is this situation unique to me? Is this a problem affecting o
Error message something went wrong
Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This
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Good evening @Ljann, and thank you for reaching out to us on our Community Forums regarding your concerns about an unauthorized service address appearing on your account. We understand how alarming it can be to see unexpected charges—especially
There is a service address on my account that is not mine.
There is a service address on my account which is not mine. My next bill is over $100 more than usual. I was assured my bill would be the same. This unauthorized service address has ordered service and equipment on my account. I have called numerous times in last 2 weeks and have been assured it’s b
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There is a service address on my account that is not mine.
There is a service address on my account which is not mine. My next bill is over $100 more than usual. I was assured my bill would be the same. This unauthorized service address has ordered service and equipment on my account. I have called numerous times in last 2 weeks and have been assured it’s b
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Customer Service
user_b7fffh, hello there and thanks for reaching out. I do understand your frustrations and our job here is to assist you with your concerns. Just before we proceed, I'd like to share the link to our Forums Guidelines. Once you have reviewed our guid
Just bad
With all the technology we have now days Xfinity is like 20 years behind, the fact that Xfinity can’t make recording on DVR actually works is pathetic, how could they [Edited: "Language"] something up so bad. A 12 year old could do a better job and now with AI you thing it would be perfect, the bott
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Awesome to hear @user_8h26le. Please give us an update when available.
Payment issue
Can't put my card on or bank account to pay for my things and been trying for the last week.
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Delete old purchases
How do I delete old unwanted tv episodes from iPhone xfinity streaming app purchases?
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Xfinity Stream App
@XfinityThomasA when I call they said it was block and they would fix in 8 day. So on 17 it should be fix but thank you for get back to me.
Payment issue
Can't put my card on or bank account to pay for my things and been trying for the last week.
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Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you lo
We we ever be able to watch 17WXYZ
We Xfinitiy customers ever be able to watch 17WXYZ and TV-3. Will Xfiity customers received a bill adjustment since we cannot watch two channels.?
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Did Not Honor Agreement
To the Xfinity Corporate Team and Community, I am writing to formally dispute a denial of promotional credits that were guaranteed to me in writing by an Xfinity Mobile representative. Case Background: On April 5, 2026, I consulted with an agent regarding an upgrade. During this interaction, I was g
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Devices
Peacock does not recognize upgrade
I added the upgrade to Peacock Premium Plus, No Ads, paying you $6 per month for this. Peacock does not recognize my upgrade. I contacted Peacock support and they said to contact you. I tried to unlink and re-activate my Peacock account through My Subscriptions, but when I click Unlink there's a big
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Xfinity Stream Website
Report exposed ground cable
I need to report a cable that is not completely buried underground.
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Getting Started
Are negotiations ongoing?
ABC discontinued
I have watched ABC Nightly News for decades and I’m quite upset with this being taken away. I understand you’re still negotiating, but the point is I am now paying for a service I no longer receive. I would like a reduction in my bill for this inconvenience. I pay over $200 a month to Xfinity and if
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Hi czyxtd, we appreciate you dropping by the community forums! Sorry to hear that you're running into issues accessing your email. When you mention that you're not getting them on your phone, are you trying to access them through the Xfinity Email si
Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect
Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect.
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Hey there, @user_72hoa2, thanks for reaching out through Xfinity Forums regarding your account. Have you tried to activate on our website at xfinity.com/yoursubscriptions, or did you receive an email with the activation information?
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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I can't speak for others, but my posts document my (thorough) troubleshooting steps very clearly. This is an issue with the Xfinity and/or P+ networks (and/or P+ app), not a user problem. The sooner that you realize that and report this problem to
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hello @user_0g1634 and thank you for posting on our Xfinity Forum community! It's unfortunate that you're not able to experience watching Paramount+ without errors. It is our hope we can help you resolve this issue! You have done some great troublesh
XfinityMelinda
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Error message something went wrong
Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This
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