Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (543.5K)
3 weeks now, cable line not buried.
OPEN LETTER TO TOM KARINSHAK, CHIEF CUSTOMER EXPERIENCE OFFICER OF XFINITY/COMCAST Dear Mr. Karinshak, I am writing to express my complete disgust, anger, frustration, and disappointment with the customer service I have received from Xfinity. As Chief Customer Experience Officer, you should be conce
Question
•
Customer Service
can' t pay my bill online today 10/27/2026
I can' t pay my bill online today 10/27/2026. It keeps saying balance $0 and payment due 10/26/2026. I've been trying to pay for the last week with no success. The virtual assistant does not work either.
Question
•
Devices and Equipment
Ok. Will I still be able to record live tv without the DVR box?
I recently was offered new equipment as an upgrade and did not receive a dvr box
I currently have 2 small boxes abd and a large dvr tv box. I was offered equipment upgrade and was sent 3 Xfinity streaming tv boxes. Will I still be able to record shows with these boxes or should I plan to keep my old dvr box and return one of the new streaming boxes?
Question
Ok. Will I enable to record live tv programs without the DVR?
I recently was offered new equipment as an upgrade and did not receive a dvr box
I currently have 2 small boxes abd and a large dvr tv box. I was offered equipment upgrade and was sent 3 Xfinity streaming tv boxes. Will I still be able to record shows with these boxes or should I plan to keep my old dvr box and return one of the new streaming boxes?
Question
Request for Platinum Membership Tenure Review
I’m a longtime Xfinity customer currently at Gold status, and I’d appreciate help reviewing my eligibility for Platinum. I’ve maintained Xfinity service across multiple moves, with documented service dating to at least 2022 and potentially as far back as 2019 in San Francisco. My June 2024 move resu
Question
•
Customer Service
need help canceling current service
since I moved in with a roommate I no longer need my WiFi plan, I called today to deactivate it but it seems to still be active on my end, can someone please reach out to me to help finalize my cancellation
Question
•
Billing
Thank you Dilary! I've sent a DM to Xfinity Support.
Moving houses; need to disconnect Xfinity service effective 11/1/26
Hi Xfinity team, hope you're having an excellent day. I am moving to a different house and will no longer require Xfinity services. I'd like my service to remain active through October 31st, 2026, and then disconnect on November 1, 2026. Can you help me make this happen? Thank you!
Question
realish, Thank you again for giving us some time to help. We are sorry to see you leave, but we'll always be here if you decide to come back. Have a great rest of your week.
cancel service
I've switched to another internet provider, and my new service is installed and working. I'd like to cancel my Xfinity internet service and handle the entire process online, without a phone call. Could an Xfinity support representative please help me complete the cancellation?
Question
Forgot purchase pin
How do you turn off purchase pin if you forgot what the pin is
Question
•
Xfinity Stream App
Forgot Purchase Pin
I forgot what my purchase pin is for renting movies on demand. How do i turn the purchase pin off.
Question
•
Customer Service
Hello @Lhubbard4317, thank you for bringing this to our attention and posting on our Community Forum. We understand why you’d want clarity around the $107 balance and how it’s affecting your ability to establish new Xfinity Mobile service
Formal Notice of Dispute
Subject: Formal Notice of Dispute — Discharged Bankruptcy Debt and Unsubstantiated Mobile Equipment Charge I am requesting immediate legal and executive review of Xfinity's refusal to allow me to establish new mobile service without paying a disputed $107 balance. The balance allegedly originated in
Question
DOUBLE PAYING
Hello, I am requesting a manual billing review and a full retroactive refund for a duplicate Paramount subscription on my account. My bill shows I have been double-charged $13.00 for 'Paramount+ with SHOWTIME' (cable add-on) and $13.99 for 'Paramount+ P' (digital app) simultaneously for over a year.
Question
•
Xfinity Stream Website
Was lied to about 5 year plan
Hello,I am reaching out to get help from the corporate digital care team regarding a promotional billing issue on my account. When I originally signed up for my service, I was explicitly told by the sales representative that I was being placed on a 5-Year Price Guarantee lock.My rates recently spike
Question
•
Your Home Network
Selected use own equipment but would like to request a gateway
My equipment is not supported so I’d like to request a gateway
Question
•
Your Home Network
Thanks for reaching out @user_q0qck0! Our team can assist with cancelling the HBO Max subscription on your account. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click o
Cancel hbomax/ unlink email
Can't cancel hbomax no matter what I try, I'm no longer an xfinity customer
Question
Thanks for allowing us to help with your cancellation request, jl1983. We've requested the cancellation to take effect immediately. This has been resolved. If you need anything else, don't hesitate to create a new public submission.
Request to Cancel Internet Service Online
I need assistance canceling my Xfinity Internet service through private messaging. Please have an Xfinity Support representative authorize a direct message.
Question
Request to Cancel Internet Service Without a Phone Call
I'd like to cancel my Xfinity Internet service, but I don't want to schedule a callback or make a phone call. I've already contacted live chat support, but they were unable to process my cancellation online. Could an Xfinity Support representative please help me complete the cancellation through dir
Question
•
Your Home Network
Hi, @user_nkcdkp! We are moving to just using the wireless TV boxes so no need for the separate DVR box anymore. You can hook those up without worry. They provide a great viewing experience! They are 4K and work great with the apps.
I recently was offered new equipment as an upgrade and did not receive a dvr box
I currently have 2 small boxes abd and a large dvr tv box. I was offered equipment upgrade and was sent 3 Xfinity streaming tv boxes. Will I still be able to record shows with these boxes or should I plan to keep my old dvr box and return one of the new streaming boxes?
Question
Formal Notice of Dispute
Subject: Formal Notice of Dispute — Discharged Bankruptcy Debt and Unsubstantiated Mobile Equipment Charge I am requesting immediate legal and executive review of Xfinity's refusal to allow me to establish new mobile service without paying a disputed $107 balance. The balance allegedly originated in
Question
•
Customer Service
@Again Thanks for your reply. Will wait.
jl747
commented
2 hours ago
to the conversation:
0
0
Which Xfinity ID do I use during the Yahoo switch over
Since I can use both comcast.net and gmail.com to log in to my Xfinity and Forum accounts. When the time comes which Xfinity ID do I use during the Yahoo switch over? Thanks
Question