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Provisioning xfinity mobile services was in complete
Nothing on my exfinity mobile servics is working, provisioning hung half way and now no t tgetting my full services all messaging and texting apps fail to send or recieve text message or instant messaging RCS SSM and SMS all fail to send or recieve messages, myh service need to be reset reprovisioni
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Network
There is no chat link
Outstanding balance
I had service with all the iterations of the cable company as it changed names. When I disconnected service I wasn't informed of a charge of $126. I believe it had to do with the Storm service internet. If I have to pay this money, I want the equipment even if I am unable to use it. I have called mu
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Xfinity modem is overheating.
Xfinity modem is overheating. How can I get a replacement?
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Network
Turn off Bridge mode using the app
An Xfinity virtual agent turned on bridge mode, and now my access point has bad connectivity. How do I turn off bridge mode via the xfinity app?
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Devices and Equipment
The update can take up to 72 hours to filter through our systems, u/danirane. It would depend on what date your bill generates each month vs. when we update that for you. Let's take this to a direct message so we can get them added for you. P
Add authorized user to the billing statement
I'm adding an authorized user to my account and would also like their name shown on the billing statement.
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New account created - can't access "account and identity" or "update contact info".
I'm a new customer that just created a new account an hour ago so I can buy the internet bundle deal, but every time I click on the "account and identity" or "update contact info" tab I get the "something unexpected happened. try refreshing the page." error. I tried using chrome, firefox, and intern
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Sign-In and Account Management
X1 Stuck at Blank Screen
At least once a day my X1 will be stuck on bank screen. The only way to fix it is to power cycle it. I think I need it replaced.
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X1
Sure that works, will that show on the next billing cycle?
Add authorized user to the billing statement
I'm adding an authorized user to my account and would also like their name shown on the billing statement.
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user_l1vipj Are you experiencing a service interruption by any chance when this took place?
why xfinity use fraud selling practices -- no one get the speed they promise
for the past year Xfinity has been completely unstable. Two days ago I missed an important meeting because the connection dropped. Today, in the middle of my exam, the internet went out again and I ended up losing $165. Support never answers the phone, and the in‑app support is useless. I’m switchin
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why xfinity use fraud selling practices -- no one get the speed they promise
for the past year Xfinity has been completely unstable. Two days ago I missed an important meeting because the connection dropped. Today, in the middle of my exam, the internet went out again and I ended up losing $165. Support never answers the phone, and the in‑app support is useless. I’m switchin
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Customer Service
user_4hrxvv What issue/error are you running into when trying to access your email? Is this about a Comcast email?
How do I log in to my email?
There should be an easier way to find out how to log in to my email!!!!!!!
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How do I log in to my email?
There should be an easier way to find out how to log in to my email!!!!!!!
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Sign-In and Account Management
Internet much slower than what I’m paying for
I recently moved last month to a different county. I’m paying for 1000 mbps but I’m only getting about 500. Is there anyone I can talk to about fixing this issue? Agents over the phone are not helpful.
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Your Home Network
user_793642 What changes have you done to your SPAM setting, if any?
SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
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(NEED TIER 3 SUPPORT) My phone line does not show up on the xfinity app
My phone line does not show up on the xfinity app. I have spoken with at least 10 Xfinity mobile agents through a call and this issue is not resolved. I believe my phone number is stuck on an old address / account which is why I cannot see it in the app. If an agent can help me so it would show up i
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Devices
I did not block any bank number, neither the old one I was familiar with nor the new one.
SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
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Thank you for posting on our community forums for assistance, cgarcia0. We'll need to open a ticket to reclassify the address. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at thi
Apartment address is marked as Business Address
I'm trying to set up residential Xfinity service at my new apartment but the system is flagging my address as commercial and won't let me complete the order. How can I get this address reclassified so I can order service?
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I also need help with this. Chat and phone haven't been able to help me. My account shows it's included.
Ran4it2
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peacock activation
"I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning."
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