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Hi there, @user_foftm1! I am sorry that has been interrupting your normal viewing. Our engineers continue to work on this. We do not have an estimate of when it will be resolved but can let you know here in the thread.
NHL Center Ice “Program Info Unavailable “
Why are approx half the center ice channels displaying program info unavailable?
Question
Thank you for reaching out to us @user_7e4whr! It would appear part of the mobile promotion’s eligibility requirements may have been linked to trading in a device, starting a new mobile line, and/or porting a phone number from a different compa
Switching eSIM number.
I have talked to 10 Xfinity customers service about switching phone numbers between both of my phone. I was told that I’m going to lose all the trade in with worth $1100 + $400 promotions if I decide to switch number between my wife phone and my phone. I have been with Xfinity for 20 years and they
Question
Hello @user_b87ef7 Thank you for reaching out and detailing the issue you're having with the Xfinity Stream app and your new TCL Google TV. I understand how frustrating it is when a feature works perfectly with other apps. Can you confirm the type of
Casting Issue with Xfinity Stream App on Google TV
Dear Xfinity Support Team, I am writing to report a technical issue with the Xfinity Stream app. I can successfully cast apps like YouTube from my mobile phone to my TV, but I am unable to cast from the Xfinity Stream app to my new TCL Google TV. When I try to cast with the Stream App I don't see th
Question
Trouble access my bill statements
Can’t access any of my previous billing statements after transfer my service to a new address. However, I’ve been charged for previous account. It’s super annoying to not have clear information on what I have been charged for. I can’t even log into my old account as my Xfinity ID auto login to my cu
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Billing
Xfinity stream app is not working
Every time zi launch it says problem envountered
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Xfinity Stream App
Hey there, @user_fumhpg, thanks for reaching out through Xfinity Forums regarding your audio. Are you still having issues with the Food Network audio? Have you had audio issues with any other channels?
Food Network Audio
Saturday morning, 11/15/25 I was watching Food Network and the audio went out. It is still out.
Question
xFinity 2G vs 1200Mbps X2
This is informational, rather than a question. For more than 6 months, I ran 1200Mbps X2 using an Arris G36 modem. (Certified by Comcast for what they then called next generation.) It gave 2360/360Mbps down/up. I had a billing question today. The agent offered me the new 2G service at a lower price.
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Your Home Network
@ljtsai I could sign into my account with verification code, but cannot get to mt emails. PLS help. https://connect.xfinity.com/appsuite <----- try here; if that doesn't work, post back.
email access
I could sign into my account with verification code, but cannot get to mt emails. PLS help.
Question
@XfinityJeff That link doesn't appear to work. https://connect.xfinity.com/appsuite <----- try here @user_8yssqu and if it works, book mark it, and if it doesn't post back in this thread.
Why cant i log in to my emails on my account? I am in my profile page and there is no way I can even see where i go to open my emails.
Why cant I open my personal emails or even see where they are?
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Hi there @chaudhrym, sorry to hear you are experiencing the persistent TVAPP-00195 error on your new Samsung TV, even after trying all the troubleshooting steps. This is a frustrating situation, and I assure you we want to get this resolv
Error code TVAPP-00195
We have tried all the troubleshooting steps but still cannot use the xfinity stream app on samsung tv. The tv is brand new Samsung Model # QN65Q7FDAFXZA
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Hey @user_i92cl9. Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help review the Xfinity account, billing, and services to see what options are available. Please send a direct message by clicking the
Equipment charge for Discontinued Flex Box
I have been charged $24 per month for two Flex boxes not being returned. I understand this is Xfinity property but they have been phased out. Chat has been very unhelpful. I would appreciate someone looking into these being permanently removed from my account. It is very frustrating.
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Hi @user_3eeoau, thank you for taking the time to share your recent experience with us! I understand how frustrating it can be to go in the same circle repeatedly without resolve, but we should be able to point you in the right direction. Our prepaid
Internet Comcast Xfinity
Comcast Xfinity, I just want the name to be correct and foremost before I start this complaint. Let me start with I already knew this company had a bad rep, but I went with them anyways because Ive always gotten the Xfinity prepaid box. It used to be easy to call and add money for 30 days of unlimit
Question
Let's dig further into this issue for you, user_anp0nk. Thank you for already resetting the modem on your end as well. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address a
I need to speak with a living human being.
I cannot reach a real human - everything directs me to the AI chat which has made my issues worse. I’m clearly not receiving the internet coverage I’m paying for, as my internet drops no matter where I’m sitting in my home every hour. It makes working my job impossible. AI assistant has ‘addressed i
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Internet Comcast Xfinity
Comcast Xfinity, I just want the name to be correct and foremost before I start this complaint. Let me start with I already knew this company had a bad rep, but I went with them anyways because Ive always gotten the Xfinity prepaid box. It used to be easy to call and add money for 30 days of unlimit
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Customer Service
Hi there, @user_zv7fup! Thanks for moving with us! We appreciate it and hope you are getting settled in quickly at the new place! This link shows the steps to switch between your accounts, https://www.xfinity.com/support/articles/switching-between-mu
XfinityRay
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Trouble access my bill statements
Can’t access any of my previous billing statements after transfer my service to a new address. However, I’ve been charged for previous account. It’s super annoying to not have clear information on what I have been charged for. I can’t even log into my old account as my Xfinity ID auto login to my cu
Question