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Why does Xfinitiy not honor their call back appointments when trying to cancel my contract as I have left the country
Xfinity, this is now the third time an appointment for callback has been missed by your company. As indicated in my many correspondence to you, I have left the country and wished to terminate the mobile service. Despite hours of contacting and writing formal requests, you constantly indicate that I
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Plan
Hello @XfinityJamesC , @XfinityThomasA - I am having the same problem as the original poster and am running app version 5.65.0. Under the WiFi tab, I only see "Troubleshoot", "Wifi Hotspots", and "Ask Xfinity Assistant". Thus, I am unabl
Admin Tool access
I received a message from Xfinity that read: Over the next few weeks, the online Admin Tool accessed via http://10.0.0.1 on your home network will be turned off to help keep your WiFi as secure as possible. You can now easily manage your WiFi settings and equipment with the Xfinity app. I need to us
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FETV
Where is FETV? When will it return? Its expensive enough to "Have to" pay for many channels I don't want/need/watch ! I should at least get the watchable ones. Please Bring FETV back FOR REAL. The "Google AI" (more like out of date information echo) claims that it's now FETV HD and most likely chann
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Channels and Programming
First of all, it's funny how I am able to watch Landman with NO error messages. I have reset my X1 box, I have logged out and signed back in. Checked all the cables. Unplugged the X1 box cables. Ran internet speed test with no problems with service.
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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@user_jx2kce same mine was never fixed. Shocking
Wicked for good is only playing in spanish
I purchased wicked for good, and it will only play in Spanish. I have checked all the language settings and unplugged the box a couple of times. It won't change languages even though everything I can see says it should be in English. How do I get it to play in English?
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Thanks for posting on our community forums for assistance, user_f33tpq. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Messa
How to get direct messages?
I'm looking to cancel, and xfinity's call back is a week out. How do we send DM to Xfinity?
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user_1xn4z6 Thank you for stopping in for help with your questions about the content included with your Acorn subscription. Even though Acorn has it loaded on their end, we do have to wait till they provide us with the version they wish for us to bro
Part 2 of Madam Blanc Christmas episode through Acorn on Xfinity isn't available, it was released 12/22
Why does Xfinity not release some Acorn episodes in a timely way. You have part 1 of the Christmas special under additional episodes, but you don't have part 2. It is after Christmas. When are you going to release this. This isn't Acorn, it's you. https://acorn.tv/madameblanc/, scroll down to Christ
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How to get direct messages?
I'm looking to cancel, and xfinity's call back is a week out. How do we send DM to Xfinity?
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Customer Service
Most efficient way to get cable to 5+ locations
Good evening, i have a unique need (i think) where i'd like to have tvs in many of the rooms for my rental property. Is the only way to do this pay (i think) $12/box&remote combo for every location i want a tv? I know you can use the app but renters aren't going to do that i want it easy for them...
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X1
Sounds good! Fingers crossed it stays stable!
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
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user_1dj1wt I hear you, but we do want to help still. We can look at your current plan to see if we can find something cheaper. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support
Price lock
Why will you not honor a quoted price for 1 year? I am supposed to have a plan locked in for a year and after two months the price is increasing.
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Part 2 of Madam Blanc Christmas episode through Acorn on Xfinity isn't available, it was released 12/22
Why does Xfinity not release some Acorn episodes in a timely way. You have part 1 of the Christmas special under additional episodes, but you don't have part 2. It is after Christmas. When are you going to release this. This isn't Acorn, it's you. https://acorn.tv/madameblanc/, scroll down to Christ
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Customer Service
Our team can help, user_vdbaks! If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the
$10 Credit for Direct payments from my bank account
I just recently had to make some changes to my account. I was paying $71 a month for basic internet service and requested to lower my bill. At first I was told that my bill could be lower by $10 - and the first consultant added that to my account. She then siad that I would have to talk to the Loyal
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I actually sent a DM message 2 days ago - the app seems to be working fine tonight, first time in 3 weeks. I will DM again in the morning if it acts up later tonight.
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
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Thanks for posting on our community forums for assistance, user_ias9ct. That's a great question. You can check the benefits of renting an Xfinity Gateway HERE. But you can also buy your own device through a third-party vendor (Amazon, Best Buy, eBay)
purchase modem
Is there an advantage to renting a modem from xfinity for $15/month rather than purchasing one? If I purchase one where do I go to buy it and what model and brand do I get?
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Internet upload capped at 40mbs
My internet upload has been capped at around 40mbs even though my plan has around 250mbs. What is the best way to resolve this? My modem is a Netgear Nighthawk CM2000 so there isn't an issue with hardware.
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Your Home Network
Hey there Espali, thanks for joining our forums! Our team might be able to help point you in the right direction! Without sharing any personal info, can you provide a little more detail about what you're going through?
Request for review of $1100+ International data roaming charges
Hi, I'm having a very negative experience as a new customer of Xfinity Mobile. I have 3 lines. 2 of them are my parents' lines. They are currently in El Salvador for vacation. My mom's line has incurred $1101.69 as I'm writing this despite all the lines being on the Xfinity Mobile Premium Unlimited
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I just logged in to chat support at the bottom left of the page. I was asked by the agent for my name and address at 9:29pm. I responded and have heard nothing back at 9:44pm. Is there a way to get help on this?
$500 Visa Gift cards For Transferring from AT&T Never Received
I transferred my service on 3 iPhones from ATT to Xfinity with the promise I would receive a $500 gift card for two of the three phones that both had more than a $500 balance to pay off the phones. After transferring the numbers from ATT to Xfinity, I asked support via chat when I would receive the
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I am posting here because I am at a dead end with Xfinity support regarding Peacock activation. Like many others on this forum, I am stuck in a loop with the "Something went wrong" error on the Activation Hub. I have already tried the standard fixes
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Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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