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Speak with customer service
I’ve tried to call to add on service but it keeps saying I have a reset in progress
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Customer Service
That takes me to a 404 page.
Site review request
Advanced Security is blocking a host I own and operate: Hostname: [Edited: Personal Information] The block is hostname-based. Connections to that name on ports 80 and 443 are intercepted and answered with a redirect to safebrowse.io/warn.html. Connecting to the same IP address with any other hostnam
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Good evening @user_xr0vgg! I know it's frustrating when an estimated restoration time passes and you're left waiting for an update. The information available through the Xfinity app and Status Center is the same information we're able to review regar
Outage
Trying to get an update on our outage. It was expected to be up by 2:30 today. It still is out and not getting updates. Please update a projected time. Thanks
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Limited Speed per Device
Is there way to limit the speed of internet per device? I want to prioritize certain devices to always have more speed instead of even distribution. I saw a similar question/comment from 6 years ago, is there any progress on this feature? If not, then why not?
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Xfinity App
Problems with Latency
I’m having intermittent latency spikes and packet loss while gaming on a wired Ethernet connection. My ping to the local Xfinity gateway at 10.0.0.1 stays consistently around 0–3 ms, but the first reachable Comcast hop and external destinations intermittently spike above 100–250 ms, with occasional
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Your Home Network
Thanks for allowing us to help with your Peacock concerns, user_71d4tr. I am glad we were able to add the correct codes to the account, and the issue is resolved. If you need anything else, don't hesitate to create a new public submission. Have a gre
Platinum Rewards tier is not pushing the Peacock entitlement token to my account
My Platinum Rewards tier is not pushing the Peacock entitlement token to my account (not able to resolve in a lengthy Chat session), I need a Tier 2 care agent or a backend ticket submitted to refresh my rewards entitlement, or possibly some other action is needed with my account. Thanks! in advance
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Success!! I just checked My Subscriptions list and Peacock Premium is now listed and with an Activate button. Appreciate your help with this!!
Platinum Rewards tier is not pushing the Peacock entitlement token to my account
My Platinum Rewards tier is not pushing the Peacock entitlement token to my account (not able to resolve in a lengthy Chat session), I need a Tier 2 care agent or a backend ticket submitted to refresh my rewards entitlement, or possibly some other action is needed with my account. Thanks! in advance
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i ca t seem to activate peocock because inhad an expired account thatbinowed money kn, nonshit part the reason i switched to xfinity but every other app works and actiofine but peocock?
How to activate streaming subscriptions
Received text from Xfinity telling me to activate my streaming subscriptions. Not sure what this means.
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user_eu3qqh. Thank you for reaching out. I'd be happy to look into this for you. To make sure we're on the same page, could you provide a few more details about the issue you're experiencing with your Fire Stick? For example, what app or service is a
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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user_xquo9f Are you seeing any error codes or messages appear when this happens? Is this happening on any other channel/network that you're aware of?
CNN recordings on the Stream app.
When I watch CNN recordings on the Stream app, the audio and video are not synced.
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user_9lsys7, Have you reached out to the Google support team to see if there is a specific process for your current device? Are they mainly Xfinity Networks that you can't remove, or any other networks you have saved?
Deleting old networks
I can't seem to delete old networks. I tried disconnect & forget but nothing works. I have a Google Phone.
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Thanks for meeting us here in our community, @user_8mrsrh, about your Peacock concerns. We'll have to look into this for you by reviewing your account and see what's happening. If we may, please send us a Direct Message with your name and complete se
peacock free offer won't let me activate now says not eligble
peacock platinum member. received free peacock premium offer says it is redeemed. cancelled old peacock account I was paying for through xfinity. Now when i try to follow the link to activate , it says not eligible. Is this because our tv is in a condo bundle, even though we pay for the internet our
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user_62hf3v Thank you for stopping in and sharing your experience during the recent interruption in your area. Hotspots are a great option for a temporary connection, and there are different ones out there; some have more limitations than others, but
customer service responses
You all have an outage in my area. You gave no notification. I have used my hotspot so I can work from home. I called to have access on my computer with my hotspot and the operator for over 30 minutes after I got her on the line kept me on hold and did not resolve the problem. I explained that when
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PixelPerfect. I’m sorry to hear about your experience, especially after the unsuccessful attempts to activate your device and the two interruptions to your home internet service. We take concerns like this seriously. While we cannot confirm why
Unprofessional Conduct: Chat Agent Minal Remotely Rebooted My Home Gateway Twice After Disagreement
Today I experienced incredibly unprofessional and retaliatory interaction with an online chat agent named Minal today, September 28, 2026, at approximately 10:30 PM EST, which resulted in them intentionally disrupting my home internet service. I contacted support regarding an issue with an Xfinity M
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user_q44yrx If you are still having issues, give trying a change to the audio setting and then back again to see if that corrects the issue.
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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user_oaflb2 That is odd, and my team would like to review your account to make sure we get this resolved right away. It will require us to obtain your account information through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Cl
Billing
Hello my Xfinity account and service has been cancelled months ago, and you guys are still charging me??? And equipments was also returned.
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Hey there, @user_dudxbx, thanks for reaching out through Xfinity Forums regarding the website. I can understand how important it is to regain access to your classes, especially with upcoming deadlines. Are you able to access other websites normally w
Blocking a legitimate website
you are blocking this web site https://sso.uned.es/sso/index.aspx what is the portal to access my virtual classes on my PC it works with a VPN and with my Cell phone provider. When I try to log into my portal I get this message ERR_CONNECTION_TIMED_OUT This is a Xfinity problem and need to get it so
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Oh, no! Sorry for the trouble. We'll be happy to look into this for you and assist with getting your internet service. We'll need to get your name, and complete service address in a Direct Message. We look forward to your message. To send a "Direct
Log in
My apartment handles the billing for my Xfinity Internet. They said all I had to do was go and pick up the equipment. However, it keeps asking for my phone number which is my phone number, but it is linked to an an old account. It doesn’t have my current address or anything else on it and it won’t l
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@user_i5q7fd Thank you for bringing this to our attention, and I'm very sorry to hear about your experience. We want to investigate what's causing the delay and make sure the right team is involved. Please send us a direct message with your full nam
XfinityCarolyn
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Someone please point me in the right direction
Hello, our fiber was installed in our house a month ago. They left a huge spool of line and did not use any conduit into the ground. I’ve had 3 appointments to fix it and no one showed up.
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