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I have had cable issues since July 2025 and finally was able to get a technician to our home in October 2025. The technicians have told us it is their cable lines on the utility poles outside on their service line. I have went on the AI chat too many
Cable issues
Of course, this site, has "technical issues" when you are voicing a complaint and horrible service!!
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I purchased Wicked: For Good through Xfinity as well. For me, there are no extras except the trailer.
Wicked For Good bonus content
Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti
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How can I join the secure XFINITY and Xfinity Mobile hotspots on Ubuntu?
BUMP, on this: https://forums.xfinity.com/conversations/your-home-network/ubuntu-laptop-how-to-join-secure-xfinity-and-xfinity-mobile-hotspots/6750e8488d87ff6f16a53b85 How can I join the secure XFINITY and Xfinity Mobile hotspots on Ubuntu (not Android)? Patiently waiting. Settings, please
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Your Home Network
Hello and happy New Year, @user_ghzfj6! I hear your frustration. It can be incredibly draining when you sit down to relax, and it feels like the same few episodes are on an endless loop, especially when you’re looking for a bit of variety. Whil
TV lineup, area code 01984
Please stop running My Lottery Dream House all day long. It is way too much. Area code 01984 does not have many varieties of shows. Turning TV off most of the the time.
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File complaint
the service at Xfinity store in Sebring is horrendous . Just to talk to anyone takes hours. I had to cancel my service because my spouse passed away. I spoke to the store manager explained why I had to move . He stated that I had a two year contract. I told him that I had Xfinity at my new address,
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Your Home Network
Cable issues
Of course, this site, has "technical issues" when you are voicing a complaint and horrible service!!
Question
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Customer Service
i have exact problem. after the ads it freezes
Buffering on hbo max
I am experiencing buffering while watching HBO Max. It only occurs on HBO Max using TV (not on iPad or phone) and happens consistently during commercial breaks. What can be done to correct this?
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TV lineup, area code 01984
Please stop running My Lottery Dream House all day long. It is way too much. Area code 01984 does not have many varieties of shows. Turning TV off most of the the time.
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Customer Service
Hello, @darkfairy48 Thanks for reaching out to us on the forums! We can help with billing errors and unfulfilled promotional commitments. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Emp
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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Thank you S3th64. I'm curious if the app is having this issue since the device was placed in bridge mode. Have you tried to uninstall and reinstall the Xfinity app? I would think you should still have some access to manage the gateway or at least the
Local network management on x1 router now unavailable and telling me to use the android app
I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I am not interested in
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@user_aj5ofp - I understand how frustrating this is, especially since you paid a premium for a movie you were excited to watch. It appears you aren't alone; it seems there is currently a known technical issue with the Wicked: For Good file on our pla
Purchased new movie and audio is in Spanish
I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la
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ring3, Hi there! Thanks for taking the time out of your day to reach out about those prepaid gift cards. I have been in your shoes before, so I can understand the importance of checking on the status. You've come to the right team. Over social media,
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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@user_x93zzn Thanks for the update, I'm glad to hear everything is working how it should be. This link https://www.xfinity.com/support/tv has great information on self help troubleshooting information.
Bad signal/pixelation on channels 6 (ROAR) and 296 (MeTV) out of Providence.
For the last week or so, these channels (6 and 296) have had quality issues -- audio and visual interruption, pixelation. It's not a constant problem -- can watch/listen most of the time, but lots of words are dropped, image freezes. Similar to what one might see during a storm. All other channels a
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@XfinityThomasC though the problem had been ongoing for days, it resolved within a day of my original post. Whether by coincidence or intervention, I'm happy it's no longer an issue. FYI, I see no bell or chat icons here. Thanks,.
Bad signal/pixelation on channels 6 (ROAR) and 296 (MeTV) out of Providence.
For the last week or so, these channels (6 and 296) have had quality issues -- audio and visual interruption, pixelation. It's not a constant problem -- can watch/listen most of the time, but lots of words are dropped, image freezes. Similar to what one might see during a storm. All other channels a
Question
Hello, @user_z0x0q0 that is not a normal behavior of our service. Have you called for troubleshooting or performed any troubleshooting on your own using the Xfinity App? Sounds like there may be an issue to the line that connects your service. C
Xfinity service issues for a while (Edit)
Every time the temperature goes into the twenties or below my Xfinity Internet freezes and spools/buffers. I found this thread: https://forums.xfinity.com/conversations/your-home-network/unstable-connection-on-nights-that-are-close-to-below-freezing/657d9923f961c6163a313083 This is ALL accurate to w
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user_6j0yzn Hello! Please take a look at the information posted above, and if you still need any help, please let us know.
$10 discount for changing payment method - no discount, monthly bill increased
Hi, I received an email from Xfinity stating that I would receive a $10 per month discount if I updated my payment method to bank account. I clicked through on this email and updated my payment method to my bank account. Instead of receiving a discount, my monthly bill *increased* by $2 per month. [
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I received the same email. Waiting to see if I get the discount as well
$10 discount for changing payment method - no discount, monthly bill increased
Hi, I received an email from Xfinity stating that I would receive a $10 per month discount if I updated my payment method to bank account. I clicked through on this email and updated my payment method to my bank account. Instead of receiving a discount, my monthly bill *increased* by $2 per month. [
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user_llpi3m I'm sorry that happened to your parents network and the best option would be to work with our Security Assurance team. I know how concerning it can be when network safety could be impacted, so please reach out to the CSA team for help wit
Traceroute
The second address in a traceroute is 100 93.70.131, is that correct or has my parents network been hijacked by hackers?
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dtankersley71 Good morning, and welcome to our Xfinity Forums Community. We appreciate you taking the time to bring your experience to our attention. This is not the ideal experience we want our customers to have with your services. I'd be happy to t
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Cable issues
Of course, this site, has "technical issues" when you are voicing a complaint and horrible service!!
Question