Xfinity Community Forum

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@XfinityAbel Tried this several times, did not work

user_8ddd5e

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2 minutes ago

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My SiriusXM app on my box stopped working

My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc

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Email

Why cant I access my comcast.net email account

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Sign-In and Account Management

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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Bad internet and tv

Hi, martin.My diamond member of expandity and every time I call I am praised for being a loyal diamond customer.But in truth, i'm learning out of patience.For years now, we've had bad reception on celery, if you look at records, there's been

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Concern moved here to the Home Networking help section.

EG

commented

2 hours ago

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U

Slow internet

My internet speed is very slow for unknown reason. 4.32 Mbps download, 6.94 Mbps upload I tried to restart the router multiple times already. The problem is not solved. Could you help me with that?

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Is this a new / first-time service installation or new move-in ? If so, you may need to book a tech visit to come out and check to see if the premises are connected to the live Comcast feed at the tap on the pole or the pedestal.

EG

commented

2 hours ago

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U

Internet issue

I just purchased the xfinity now system. I have plugged everything and checked them several times. Nothing is loose. The power light is on, us/ds light is blinking, 2.4 GHz is on, and 5 GHz is on. I can not get the online light to come on.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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2 hours ago

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Adding extra internet drop at my home.

I like adding extra internet drop at my home. I am moving my office in my house and like to have a drop on the otherside of the house. how to do that and how much does it cost?

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

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U

Xfinity agents lied to me.

Hello, I had an issue with the online chat support. I'm behind on my bill currently due to financial hardship, so I contacted them in regards to making a payment and setting up an arrangement so my service would be reconnected. After speaking with the agent, they informed me of an amount I could pay

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

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U

2 modems in my account, cant remove/wrong icon in xfinity app

ooh where to begin, my main issue is ive been paying for 2000mbps speed for over a year now, i recently learned there is only 1 2gb port on the back of the modem for ethernet, after finding this out i had blazing fast 1800-2000mbps download speed, but seemingly out of nowhere in the last week, the s

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

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U

Service Not Restored

I was told if I paid $56 that my service will be restored. It’s been over 10 hours and it hasn’t been restored it’s currently 3:08 AM and I can’t call. Is there anyway possible to get my service back on now??

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I AM NOT ABLE TO SIGN IN

user_bfdb82

commented

2 hours ago

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comcast.net

why can i not access my comcast.net email

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Uknown number added and my second line is not in network

Dear Executive Customer Relations Team, I am writing to formally escalate a serious issue regarding my Xfinity Mobile account and a number porting error that remains unresolved despite multiple attempts to fix it through customer support. A few weeks ago, I initiated a transfer of my phone numbers f

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Plan

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Service Not Restored

I was told if I paid $56 that my service will be restored. It’s been over 10 hours and it hasn’t been restored it’s currently 3:08 AM and I can’t call. Is there anyway possible to get my service back on now??

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Billing

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the xfinity website won't let me add a new credit card to my account.

when i try to add a new credit card to my account it always shows me this message. "You can't add a new payment method yet. We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already." i have tried calling the x

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Billing

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2 modems in my account, cant remove/wrong icon in xfinity app

ooh where to begin, my main issue is ive been paying for 2000mbps speed for over a year now, i recently learned there is only 1 2gb port on the back of the modem for ethernet, after finding this out i had blazing fast 1800-2000mbps download speed, but seemingly out of nowhere in the last week, the s

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Customer Service

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Xfinity agents lied to me.

Hello, I had an issue with the online chat support. I'm behind on my bill currently due to financial hardship, so I contacted them in regards to making a payment and setting up an arrangement so my service would be reconnected. After speaking with the agent, they informed me of an amount I could pay

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Billing

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service cancelled early, ai assistant accepted an unnecessary payment, still don't have internet

my service was cancelled a month in advance, i was given a credit for services i am unsure of. i misunderstood the credit as an outstanding balance i had to pay, called the ai assistant hotline, made a payment, and now i am owed double the initial credit amount. i am unable to access my former plan

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Billing

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thank you for your help and your time. I didn't mean to hurry you; I thought this was one of those roboticanswer things. If I repeat myself, it is not alz or dem, it's because I have ADHD, have had it long before the term was coined, and at 80

user_oywsb2

replied

5 hours ago

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Comcast.net email

How do I access my comcast.net email

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user_f127l6 Thank you for stopping in for help with your speed concerns. That is a bit low, no matter what plan we have, so I understand why you would be reaching out. Have you by chance already checked out our forums, troubleshooting steps that may

XfinityAmandaB

commented

5 hours ago

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Slow internet

My internet speed is very slow for unknown reason. 4.32 Mbps download, 6.94 Mbps upload I tried to restart the router multiple times already. The problem is not solved. Could you help me with that?

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That's annoying, they are having the same issue as they did with the Samsung S25 from last year. I just migrated all my stuff over to the new phone, only to realize I can't activate it cause it's saying my Unlocked Samsung S26 Ultra may be locked to

user_b4xypw

commented

5 hours ago

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S26 ultra won't connect to mobile network

I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p

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Slow internet

My internet speed is very slow for unknown reason. 4.32 Mbps download, 6.94 Mbps upload I tried to restart the router multiple times already. The problem is not solved. Could you help me with that?

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Your Home Network

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