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Skip the XFINITY app
How can I manage my router and network AND NEVER USE THE XFINITY APP again. I hate managing everything on my phone, how can I manage EVERYTHING through the admin web page again. This is painful.
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Xfinity App
Hey, @user_f1wozq! You're in the right place for support. Our team is happy to help make sense of the process and confirm whatever we can for you :) To clarify, were you transferring service from one location to another (which would result in the dis
Not telling me cancelation day?
I got a new service and canceled my old one, in which Xfinity sent me 2 cancelation request emails with both not having a cancelation date. I haven't got any new information about my new Xfinity service that I was told would start once my old one is canceled. But I have no date of when my service wi
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@zaunza Thanks for reaching out to us, I'm glad we got all your concerns resolved on this speed plan and the eligible equipment
Capped Upload Speed
I recently signed up for a 1 Gig Download and 1 Gig Upload plan. I also upgraded my modem so it can handle higher upload speeds. However, I seem to be capped at 100 mbps upload. I'm also getting ~700mpbs download speed, which I'm not that concerned about. My modem is Arris S34 and I know it can't re
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@XfinityJorge there is no direct message link. If I go to the website will I reach you directly?
Disgusted with xfinity
You just doubled my very limited cellular service fee with no explanation. The service is a nightmare, and it is not obvious how to speak to a live agent. I have been a customer for years and have to get rid of your ridiculously expensive service. Even my internet is slow, regardless of the speeds y
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user_2p0w29, Have you tried clearing cache and cookies or a different browser?
Disgusted with xfinity
You just doubled my very limited cellular service fee with no explanation. The service is a nightmare, and it is not obvious how to speak to a live agent. I have been a customer for years and have to get rid of your ridiculously expensive service. Even my internet is slow, regardless of the speeds y
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@sochoa08 https://www.xfinity.com/support/articles/correct-geolocation-data
ISP Location Incorrect
I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b
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user_w3ydvl Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I am here happy to work with you to make sure you are able to enjoy your favortie streaming services and we got your back. In order to get st
Peacock Activation Problem
I've been fighting with this for a month or so.....I added on the StreamSaver bundle with my xfinity internet and I've been able to activate my Netflix and Apple TV (although with a lot of difficulty) but have yet to successfully activate my Peacock. When I use the https://customer.xfinity.com/activ
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There is no direct message icon.
Disgusted with xfinity
You just doubled my very limited cellular service fee with no explanation. The service is a nightmare, and it is not obvious how to speak to a live agent. I have been a customer for years and have to get rid of your ridiculously expensive service. Even my internet is slow, regardless of the speeds y
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Awesome, @user_ceq7o8 I'm happy to hear that our Mobile team was able to get you taken care of. Are there any other service or account concerns I can assist you with today?-Richard
Cannot access mobile service after move
I recently moved and created a new account for my new address. However, I’m unable to find my mobile account because it states that I don’t have any Xfinity service. I spoke to someone over the phone, and they informed me that I don’t have service through them. When I called, it showed AT&T service.
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Darn echoes.............
Ethernet connection is working, but the WIFI is not.
Why is my Ethernet connection working, but the WIFI is not?
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@f15skip16 Once your account is moved, you'll be able to sign in at login.yahoo.com with your Comcast.net email address and password. Include the @comcast.net part of your email address when signing in. Folder names over 240 char
Email transfer to Yahoo
The recent transfer of my Comcast.net account has resulted in the loss of my archived messages. These lost messages included electronic tickets for future concerts and plays. Also, reference material, impossible to replace, has been lost. They must exist somewhere. Is there any chance of recovery?
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I’ve just been informed that they’ve finally found the account and have transferred it to the new one. Thanks for replying to my thread!
Cannot access mobile service after move
I recently moved and created a new account for my new address. However, I’m unable to find my mobile account because it states that I don’t have any Xfinity service. I spoke to someone over the phone, and they informed me that I don’t have service through them. When I called, it showed AT&T service.
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Yes, they mentioned that the transfer is done. However, I didn’t realize until today that it wasn’t actually transferred. When I called them, they informed me that they don’t see Xfinity mobile service on either account, the old or the new.
Cannot access mobile service after move
I recently moved and created a new account for my new address. However, I’m unable to find my mobile account because it states that I don’t have any Xfinity service. I spoke to someone over the phone, and they informed me that I don’t have service through them. When I called, it showed AT&T service.
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@user_ceq7o8 Thanks for reaching out to us, when you moved your residential services did you reach out to the Xfinity mobile team and transfer your mobile service to your new address?
Cannot access mobile service after move
I recently moved and created a new account for my new address. However, I’m unable to find my mobile account because it states that I don’t have any Xfinity service. I spoke to someone over the phone, and they informed me that I don’t have service through them. When I called, it showed AT&T service.
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@user_8vs19i I do apologize for any inconvenience but the only way we offered the Wi-Fi extenders now is through the Xfinity pro service. You stated that you had but it didn't work, which it should because it gives you Wi-Fi extenders and the storm r
Free Xfi Pods for Dead Spot
Hi, I had an xfinity tech at my home yesterday and it was witnessed by him that I have a dead spot in my home where connection is lost and then reconnects when walking back to another area of the home. How do I go about getting a free xfi pod to solve this issue?
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HI user_1vc3i3! Thanks for taking the time to let us know you're in Bridge Mode, but still not seeing "admin-tool-access". What model modem are you using?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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I know how to do the account but the issue is, it's saying "Upgrade" when I try to watch certain things or on the Peacock site, it's still asking me what package I want even though I am signed up through Xfinity. What is going on? It's like Xfinity d
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How To Activate Peacock Premium?
I just got my account upgraded to Platinum so now I have access to Peacock Premium. The issue is, I have been trying all day to figure out how to activate. Every time I try to, Xfinity sends me to the Peacock site then when I try to sign in or sign up there, they send me to page to Pick a Plan. I am
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