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Does Xfinity offer true Fiber Internet in Parker, Colorado 80134
I currently have xFinity cable internet and it's horrible. What I have under contract is 1GB but the true speed is about 300-500 mbps. Usually I only have about 30% of 1GB data. There are technicians came to my house but they admitted they cannot fix the issue because of cable internet. I am using X
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Your Home Network
I have a disputed Xfinity Mobile charge, and it has not been resolved, though I have made over 20 calls and asked for supervisors who either never contact me or contact me days later and leave no message. I reversed the charge and was now recharged w
Xfinity Mobile charge dispute
I need help with an unresolved Xfinity Mobile billing issue. We have been charged $16.66 every month since April 2025 for a phone and new number that we were told would be free, other than a one-time service charge. We have contacted customer service multiple times, but the issue has still not been
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Support help while traveling abroad
Hi, I am currently traveling abroad and need an official employee to help me verify if my internet cancellation went through correctly. Thank you.
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Billing
@Shigek206 We are happy to have helped you with your account concerns today, and we hope you have a great night!
Change Plan to Internet Only
I'd like to remove TV and Voice from my current plan and keep internet only. I couldn't find an internet-only option through my online account. I have my own Xfinity-compatible modem and use the Xfinity Stream app, so I don't need any rental equipment. Before making any changes, please confirm the t
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Happy to help. Have any other questions or concerns?
How do I clean my tv remote that has developed a sticky coating ? I have tried soap and water
Cleaning a sticky remote control
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user_uj63ad If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If ne
Unable to connect via WIFI
My name is [Edited: "Personal Information”] & I am unable to connect to my wifi despite typing in the correct information, changing the password/using the new one, restarting gateway, & using a different device to share wifi access.
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Update: I spoke with Higher-Tier Repair over live chat. They confirmed my local node is upgraded and that my XB8 is stuck on a legacy sub-split boot file capping my upload at 40 Mbps. However, the agent was unable to update the backend rate code manu
XB8 stuck on legacy 40 Mbps upload after mid-split upgrade
My neighborhood mid-split work is complete, and higher speed tiers are active at my address. However, my XB8 is stuck on an outdated legacy boot file giving me 40 Mbps upload on my current rate plan. Could an employee please help me update my backend boot file profile without altering my $50/mo plan
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Account cancelled, need to port my number out
My account was cancelled last week. I spoke to someone on Saturday who was helping me get the line reactivated long enough to process a port, however after 3 hours and almost seeing the finish line, the call dropped and we’re back to square one. Please help!!
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Network
Still not working......
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Formal Billing Dispute – Returned Equipment Charges, Inadequate Credit & Unresolved Billing Increase
Dear Xfinity Customer Support Team, I have been a loyal Xfinity customer since 2017 and currently hold Platinum membership status. Unfortunately, my recent customer-service experience has been disappointing, and I am requesting management's assistance in resolving several outstanding concerns. 1. Ch
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Billing
Power cord
My power cord on my modem stopped working and I’ve been trying to find a replacement for it. In the meantime I don’t have anything working on my house because I don’t have WiFi. Is there a way I could get a replacement for it? If so where. thank you!
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Your Home Network
Crickets, xfinity doesn't seem to be worried about it.
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Xfinity home is forcing me to the Xfinity app and I can’t control my alarm
Xfinity Home is forcing me to the regular Xfinity app and now I can’t control my alarm
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Devices and Equipment
why not create another link on the website to access member benefits instead of fixing the original link
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Hey there, @user_a6klw2, thanks for reaching out through Xfinity Forums regarding your account. We can take a look to ensure the account was disconnected. Can you please send us a direct message with your full name and your full address? How t
Account was not cancelled even though I cancelled it
I cancelled my service when I moved from my previous house and was directed to return the equipment in November 2025. Comcast says that they can see the equipment was returned and that there has been no usage on the account since then. I realized I was getting double charged because I have Comcast a
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Katstigs, thank you so much for reaching out about your move and the $39.99 fee. I can understand why you would ask if you haven't come across it before and appreciate you asking. This would be our Self Install Plus option and has been around since 2
Moving Service Technician Fee
I've been an xfinity customer for several years and have moved service before. I will be moving next week but im trying to understand why this $39.99 technician fee is required. I saw a different post that stated "The main reason I come across most often is that the new location hasn't had Xfinity s
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@XfinityTommy I made a DM and have not heard back yet :(
Promo Period Ended
Hi, My name is [Edited: Personal Information] and I have the 1G service from Xfinity at [Edited: "Personal Information"]. My monthly internet auto pay was $71.58 for the past 12 months, but my promo period ended and my monthly cost shot up to $102. Is there any current discounts/ promos / loyalty di
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Moving Service Technician Fee
I've been an xfinity customer for several years and have moved service before. I will be moving next week but im trying to understand why this $39.99 technician fee is required. I saw a different post that stated "The main reason I come across most often is that the new location hasn't had Xfinity s
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Billing
It's been a week now & I'm still having the same problem. I have tried all the troubleshooting suggestions, but of course they don't work because it's a problem on Xfinity's end. I also missed out on all the new rewards last Thursday, & it l
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A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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