Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (428.1K)
jg8875 I am glad to hear the technician was able to get everything back up and running for you! Please let us know if you have any other concersn we can assist you with.
Pretty sure cable bury crew cut my... no internet
I've had working xfinity for a couple weeks and it's great. Today the crew came out to bury the fiber line from the road to my house. While they were out here the internet stopped working and I have no connection at all. How can I get a tech out here to run a new temporary line or troubleshoot this
Question
Well, despite over 3 weeks of back and forth messaging via chat and phone and multiple attempts at scheduling a bucket truck to change our primary wire from the utility pole to the house, we have had either repeated visits by clueless 3rd party contr
How to replace above-ground cable line
We just finished a home remodel and need to have the cable line replaced between the utility pole and the new weatherhead (service head) entrance to the house, but every time we try to schedule a service visit requesting a bucket truck through Xfinity they keep sending regular 3rd party installers i
Question
reposting this DAILY just to save one soul from ever doing business with this company again.
Please do not sign up - go to Mint, cricket, Verizon, tmobile - literally anything else is better than this company.
Question
•
Plan
bluzman99 Thanks for reaching back and letting us know. Let's try this link to see if you can get us a DM. https://forums.xfinity.com/direct-messaging How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" i
15 calls and 15 failures for Xfinity
How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast
Question
@user_cjk12 I suggest that you Google "wet iPad does not turn on" immediately for tips and follow them. Do you have a device care plan such as AppleCare+, or one you purchased from Xfinity? If so, contact them. If not, the standard 1 year warranty un
my ipad has gotten wet i purchased the ipad thru Xfinity doesnt turn on
ipad got we doesnt turn on apple ipad
Question
Good morning It's been 7 days and have yet to hear anything. I sent my info in a privat message and nothing. Maybe I sent it to the wrong xfinity gabriel?
15 calls and 15 failures for Xfinity
How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast
Question
Okay is there anyone that can help me get the box put in so they can do the drop i already ha e the install. They ran from box down the street and when they came to do install maintance changed it to they were putting in a box across the street from
Install issue
I have been trying to get internet in my home since August. They have sent numerous people out to fix the problem. Finally someone came to fix the drop. Then the tech that does install came out and said they are having a maintenance problem at the box. So he does install and comes back and says they
Question
Cancelling Subscription
Hi, I already signed up for Xfinity service at my new address and need to cancel my current service. can someone help me with this?
Question
•
Customer Service
We would be happy to look into this with you @user_osq3pr Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfi
Download recordings not showing up on iPad
I have an issue with recordings I have downloaded on my iPad - current IPadOS version 26.2- ipad storage is 128gb used only 27.09gb with over 100.91 available. When look at the stream app in settings - it shows version 7.24 and shows 5.32 documents and data along with downloaded videos- 9 total vide
Question
@user_jzxk3o Xfinity WiFi hotspots are included with your internet plan. You should not use the "xfinitywifi" public hotspot as your primary home internet because it's less secure, shares bandwidth, and can have stability issues. You should log in to
Xfinity Mobile
Hello, is the “Xfinity mobile” WiFi hotspot free with my 400 mb/s plan? I’m concerned as my phone has been automatically connecting for months and I don’t have a mobile plan with Xfinity.
Question
SIM CARD LOCKED AFTER PHONE BEEN PAID OFF SINCE 2023
My phone was unlocked by Xfinity back in 2023 and for some reason it’s locked again I’ve been chasing Xfinity to unlock my phone for the longest time and they always give me a stupid excuse. I’m getting to a point where I will seek legal advice
Question
•
Devices
Email not on my phone [Edited]
Email doesn’t come through on my phone i need help
Question
•
Sign-In and Account Management
Just to close this out. Finally was able to get ahold of someone through the 1-800 number that Tuesday night. We were told that a tech would be available on Saturday to look at the issue. I was understandably not impressed with that; how
Pretty sure cable bury crew cut my... no internet
I've had working xfinity for a couple weeks and it's great. Today the crew came out to bury the fiber line from the road to my house. While they were out here the internet stopped working and I have no connection at all. How can I get a tech out here to run a new temporary line or troubleshoot this
Question
We would be happy to look into this with you @user_aaocq1 Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfi
Why can't I upgrade my phone lines?
Account is in good standing and phones are in excellent shape. Makes no sense to me. I love the savings and value that I am receiving with xfinity but not being able to upgrade is very problematic.
Question
@user_fcddwd Hi there! Thanks so much for posting publicly. Since we already received your direct message, we look forward to assisting you there!
Partial refund-returned new iphone
Hello, I am requesting resolution regarding an unresolved refund for an iPhone order that I returned months ago. On 11/9, I ordered a new iPhone 17 under a 24-month payment plan. My card was charged $84.38, which included the first month’s payment and sales tax. The phone was backordered and deliver
Question
user_10ig2a We are sorry to hear this, please send us a DM to Xfinity Support with your full name and address so we can better assist you. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https://fo
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
Question
user_faypbl Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you have a billing concern with your Xfinity Mobile service. Our team would be more than happy to look into this further with you. Please send
XfinityBillie
commented
10 minutes ago
to the conversation:
0
0
Mobile Billing Fraud
I have chatted , visited the store multiple times, called and yet nobody can honor the offer I signed up for on my phone. This is unconscionable!
Question