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@VWolfe Our wireless boxes have cloud DVR, You would not need the X1 DVR box, and you would have to return that box to swap it for a wireless box. The wireless box is connected to the TV itself, and you do not have a coax line connected to the wirele
Connecting X1 set top box AX013ANM connect via ethernet (for cable tv).
can I connect to the X1 set top (dvr) box model AX013ANM connect via ethernet (for cable tv). If not, can I get a box that will work for that?
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Hello @user_3acfdp, You would need to go in to the rewards' section to redeem the reward. You can try to see if it allows you to activate at this link Activate Peacock. If it does not go ahead and send us a direct message. Please send us a direct mes
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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Not just Xfinity, but It is frustrating to wade through call menu items and eventually get someone who is difficult to understand, clueless on a solution and on a poor connection! And they think that they are providing good customer service! Reminds
Customer Service Issue unresolved
This issue began at approximately 10:00am on Friday January 16th. I sat down to watch tv and I received an error message on the tv. I proceeded to reboot the cable box to attempt to fix the issue myself. This failed. I then called the Comcast’s service line and spoke with a representative who did nu
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@XfinityJeniece Thanks for getting back to me. Super excited to have reached the Platinum tier this week! So no, I am not seeing that offer available in the Rewards area. Nothing seems to have changed except the icon telling me my level
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
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Xfinity App
Good evening user_xugq31, we hope you're doing well. Have yo head any further interactions with our security team regarding the Xfinity Mobile concern?
Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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Hello @user_6jypfa, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. This is not something we can help with but have you looked at our business services to see if that will fit y
Additional IP on a residential connection
Hello, I have a Comcast residential connection and I reached out to multiple support staff. I need a secondary ip address For a second router that I need to run behind my modem. The second router cannot be added, and I can’t use VPN due to what I’ll be running on it and latency From what I understan
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Doing it again tonight. Every TV. Guess the Comcast wizards here don't have any answers. Guess it is time to contact Tom!
Only one channel is freezing
I have an ongoing problem for several months where only one channel is freezing. Most of the time the audio stops and the picture freezes. It is usually just for a few seconds. It has always resolved itself within hours. When my TV is doing this, the Xfinity Stream channel is also doing it! Every ti
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My apologies! I misread your statement with the understanding you did not need further assistance after the recent technician visit. Let us know how you are still needing assistance and we'll jump right in. We're definitely here to help!
Customer Service
Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte
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user_uye363 We can further helo on our end as I do appreciate you trying/troubleshooting on your own. We can help you further through DM. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfini
My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
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@XfinityAirelle I understand that the wireless box does not have a DVR and that I'd need to keep the X1 DVR box as well to keep that functionality. Is that right? How does the wireless box connect to the X1 DVR box - is that through coax - with the
Connecting X1 set top box AX013ANM connect via ethernet (for cable tv).
can I connect to the X1 set top (dvr) box model AX013ANM connect via ethernet (for cable tv). If not, can I get a box that will work for that?
Question
Lost MDD Timeout
For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for
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Your Home Network
There is no chat icon on the page to respond with personal info
Plan Changes
Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it
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@XfinityShawn I'm on an android and I've tried it on another phone and it shows the same stuff. I just want to see the devices connected to my wifi.
My Xfinity app only shows me the overview and account tabs.
I have tried everything but nothing seems to work. I can't even see the devices connected to the wifi. Can you help me?
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@XfinityBradM That's all?! Thanks for your feedback?!
Customer Service
Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte
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TV ISSSUES
i AM MISSING A POWER ADAPTOR FOR MY TV, I HAVE ALREADY ORDERED COULD YOU PLEASE TELL ME THE ARRIVAL DAY
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Customer Service
The install tech who eventually installed the XER10 told me the XB8 is not working with the 2gig fiber in my area.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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user_o6bg5p Thank you for stopping in with your questions regarding the transition to Yahoo email for our Comcast.net email customers. There are three options I can break down for the transition. Option 1: Accept Yahoo TOS Retain your @comcast
XfinityAmandaB
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Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
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