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I requested a cancellation but my confirmation was not complete
I called and spoke for over an hour on the phone attempting to cancel my services after over 5 years of service. The agent first told me the cancellation date was made for the final day of my billing cycle then she said she had made a mistake and called it immediately she then transferred to to anot
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Customer Service
Thank you for moving this to where it would get an answer. I chose Xfinity Compliments because there was no option and I thought it would be looked at if it was under Compliments. So, what option should l have chosen to get "here"?
why is mail now under YAHOO
This was a stupid move. Why was it done? It's stupid to have to sign in to two different places to get mail from one place. If I wanted Yahoo mail, I would have it. Not cool forcing it down your customers' throats.
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First off, thank you for replying to my query. But how do I do that? I didn't change any settings to send my mail to Yahoo, so what do I need to do to get it going back to Xfinity? Thanks for your help.
why is mail now under YAHOO
This was a stupid move. Why was it done? It's stupid to have to sign in to two different places to get mail from one place. If I wanted Yahoo mail, I would have it. Not cool forcing it down your customers' throats.
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secondary connection with Xfinity NOW WIFI PASS
HOW DO I CONNECT A MORE THAN ONE DEVICE TO MY XFINITY NOW WIFI PASS.
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XB10 dropping IPv6 FORWARD traffic — breaks IPv6 services, persists across resets
My XB10 gateway is dropping IPv6 FORWARD traffic to my LAN devices, breaking IPv6-dependent services like YouTube while IPv4 works fine. The affected services work instantly on cellular and fail on my home network, confirming it's the gateway. The gateway's own firewall logs (Troubleshooting > Logs)
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Your Home Network
Xfinity app for Android
I tried to access the Xfinity app and it said it was no longer supported and I needed to update it. When I clicked the link, it took me to the app, but no update and it said it was no longer supported and to contact the designer. I sent a message to the one email, but app it was wrong and they repli
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Xfinity App
Expired virtual prepaid card
Tried to use the virual card today and didn’t work. I thought the expiration was 2027 per the email I received but was told it’s expired and there’s no balance remaining. It has $400+. Please help.
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Customer Service
How do I hook up an old Tall film with the Jack to my Xfinity Wi-Fi box
How to hook up land line with Xfinity
I will be receiving a phone call from Xfinity to set up a friend's land line with her Xfinity. I am trying to research how to do it prior to getting the call from Xfinity to walk me thru it. All the videos I see say just connect your main phone cord to the modem. My question is that the modem is up
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As it turns out, filing an FCC complaint against Xfinity will, most likely, only get the victimized consumer a series of ineffectual emails from Xfinity that amount to nothing more than lip service and damage control. In my specific case, there is no
Xfinity supervisor refused to file a complaint against Xfinity employee
I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the in
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Hi Justin, Thanks for reaching out. Yes, I absolutely still need an account review done to check for any new internet-only promotional offers. Please let me know how to securely send my account details over direct message so we can look at options.
Promotional Offer for Internet Plans
Hello, My current Xfinity internet promotional offer is about to expire, and my monthly bill is scheduled to increase significantly. I am looking to stay with Xfinity, but I need to see what current internet-only promotional offers, retention plans, or price-locked contracts are available for my acc
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Tuesday, June 23, 2026
Can I cancel Xfinity Internet Service online without being called by the agent?
I need to cancel my service since I have moved. Can I cancel Xfinity Internet Service online without being called by the agent?
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No, thank you. The information contained in the thread demonstrates it all.
"Service issue detected" scheme
Though I deeply resent Xfinity’s shameless attempts to turn every Xfinity employee into product hawkers each time I contact an Xfinity customer service, billing or technical support agent, I have to mention Xfinity’s creativity in developing a recent marketing ploy. This one deserves my admiration j
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live agent
i need to talk to a live agent about my plan. i believe i was lied too and want to get this situated
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@user_vykkcm thank you for that information! Were you able to refresh the IP as suggested earlier?
Ethernet stops working - looks like there is an IP conflict
I have two PCs plugged in via ethernet in my house. Connection is running from my Xfinity Gateway to a switch with 4 ethernet ports in it. 2 ports feed into wi-fi extenders and 2 of them feed into PC in my office and PC in my living room. If I have PC 1 on and turn on PC 2, both will disconnect and
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Lost station(peacock)
How do I activate peacock. I was supposed to have a free year
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Xfinity Stream Website
Thank you for allowing us to help with your rate concerns, testingmyluck. At this time, I’m not seeing any additional promotions available that would further reduce your rate. However, our offers do change periodically, so new options may becom
Promotional Offer
Hello, My current Xfinity promotional offer is about to expire, and my monthly bill is scheduled to increase significantly. I would like to see what current promotional offers, retention plans, or price-locked contracts are available for my account to keep my monthly rate competitive. Thank you!
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Hello @user_qzdrjb! To answer your question, our free Wi-Fi extenders are provided to customers based on an automatic Whole Home Wi-Fi Evaluation, but this benefit is specifically included for accounts that have our xFi Complete package or our Xfinit
Dead spots at my home
My internet is completely unusable in certain specific areas at my home. How can I receive free Xfinity pods else I need to switch over to a different service provider?
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Thank you for checking. Yes, service was restored.
Lkpolo
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How do I report an outage …
It must be bad. Anyway, no one on our road has any type of service. however my WiFi iPad does seem to be connected to WiFi to type here. We have no TV service and the Xfinity app wont work and I can’t call any Xfinity number to report the outage since the number just disconnects.
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