Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (487K)
@user_xyu0u8 Thank you for reaching out, I understand you are wanting to cancel your services, I can look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To d
Xfinity support
Hi, I am moving out of my home and I wanted to cancel my wifi services from July 1st.
Question
Hello @scootypuffsr, thank you for reaching out! Our teams are aware of the TV service interruption going on right now. We are working hard to get it fixed as quickly as possible.
No TV Service - Need ETA
No TV signal, can't get through on phone or online. Need some answers ASAP.
Question
I have most of the service back. I have been unable to contact anyone by phone for over an hour. Unacceptable
None of the phone #'s listed for you have not been working. This is not acceptable.
Question
•
Channels and Programming
Hello, @user_77e6dd! I apologize that your TV service has not been working. Our engineers are working on this concern. Some customers are back up and running in the last few minutes but not everyone. Is your service still not working?
Cable is not working
Hello, my name is and my cable just went off But the Wi-Fi button on my router is still on and blinking. It’s just the TVs.
Question
I can’t sign in on the app
I cannot sign it on the app with my phone number or nothing
Question
•
Xfinity App
Hello! I am relatively new to Xfinity. I have had nothing but problems with billing ever since I started. I have spent hours on chat, and on the phone trying to rectify issues that should not have occured. I have been made to wait while a resolution
Comcast is scamming customers
Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't
Question
Cable Card Tivo V58 error
cable says not authorized v58 code all channels out. need infinity support for direct message
Question
•
Non-X1 Service
Thank you, can you try signing in instead of activating?On the activation page: Choose “Sign In” (not create account)Use the same Peacock login you used before the move Could it be you may have been using a different login?
Peacock Premium stopped working after moving and transferring service
Hello. My peacock Premium has not been able to be reactivated. Citing my Xfinity account is linked to another peacock account. Nothing has changed with my peacock account. How can I resolve?
Question
Are both cable TV and all forms of Customer Support hard down? Cannot get in touch with Customer Support by ANY means. (Houston area)
My cable TV signal went down about an hour ago (3 PM, CST), but I still have internet (thank goodness)... Have unplugged cable box, let it rest, plugged it back in, no joy. Cannot reach ANY form of customer service - all phone numbers don't pick up, app on my phone refuses to connect (says I don't h
Question
•
X1
user_e5elw3, sounds good! I see your inbox. We will carry on there. ⚡
Horrible Customer Service Agent
Our cable is out. I called at 2:49pm EST and spoke to Al. Al was horrible. He didn't want to even attempt to assist with our technical issue but wanted to see me additional services. When I expressed that I wanted to resolve a technical issue he continued to rudely try to move the conversation back
Question
Hello @user_upgd5b, thank you for taking the time to reach out! You have the option of moving your email address over to Yahoo if you would like but at this time it is not required to migrate over to Yahoo.
XfinityAbby
commented
7 seconds ago
to the conversation:
0
0
Xfinity Support
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas Krueger 109 Wedgewood Dr Mahtomedi MN 55115
Question