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New Cable box
I received a new cable box for our tv but can't hook it up. Does xfinity make house calls ?
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Channels and Programming
I finally received an push notification from the Xfinity Home Android app when I armed the system for night. The app itself hasn't been updated since April 10 this year, so I guess it was a server-side update. I'll check in the morning to see if I r
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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My S21 phone stopped getting firmware and security updates
I checked my S21 phone and noticed that the last update occurred at 3:02PM on March 24, 2026. My latest update information is as follows: One UI version: 7.0 Android version: 15 Security patch level: January 1, 2026 I am concerned that my phone is vulnerable with this level of updates. I talked with
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Devices
Thanks for posting on our community forums, user_c4xxsk. Are you still experiencing issues with the activation?
Why is my modem solid orange
I have been trying to set up my connection for two days and still have not been able to connect
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Still happening every commercial cannot watch the mandelorian the reason I wanted Disney plus so frustrating it drives me crazy and wastes soooo much of my time, ugh Disney plus is terrible!!!!! Just because we don’t get the upgrade they don’t care a
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Oops. On means nap mode, not Off.
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Hello @user_zh3eu8, and thank you so much for taking the time to share your experience on our Community Forum! 😀 We're thrilled to hear that our teammate provided such outstanding support during a frustrating situation. We'll be happy to pass your
Best customer care
Dear Xfinity Customer Service Team, (please get this to him) I am writing to share my appreciation for one of your customer service representatives who assisted me today, September 21, regarding an issue with my internet service. I believe his name was Mole, although I could be mistaken. My call las
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billing question
Trying to cancel service tonight before billing cycle resets tomorrow, online portal is broken.
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Billing
Hello, @Tiffanyt96. A $50 increase would definitely get my attention too. As a starting point, I recommend reviewing page 3 of a bill from a few months before the increase occurred. On this page, there should be green text explaining when the promoti
My bill was raised by 50$
My bill was changed from 51$ to 101$ and I haven’t changed card payment or out of paperless billing. I still have both enabled so why is my bill higher?
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Hello @tvguruforever, thank you for the update! And, yes, agreed, hopefully your push notifications will keep coming through. Let us know if you need help with anything else Xfinity related, as we're here to help!
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Debt Collection
I would like some assistance with a bill that was sent to collections. It was added to my credit and when I reached out to the collection agency they stated they not longer had the account and it was returned to Comcast. Well I contacted Comcast and the agent I spoke to seemed confused and couldn’t
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Billing
Hi there, @user_nst10t! Thanks for reaching out about accessing the admin tool. This link shows how to access the admin tool, https://www.xfinity.com/support/articles/admin-tool-access. Are you seeing the option to turn that on when you visit the Xfi
Default credentials for ARRIS TG1682P
I have an ARRIS TG1682P modem provided by Xfinity. I would like to update the password from the factory settings and create another access point. Support told me that I own this modem and that they do not have access to it. I accessed the modem via https://10.0.0.1 and tried typical login combinatio
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We have the same problem. Our one TV no longer streams local channels 3, 5, 6, 10 - all local TV stations. We are on a FireTV cube and using Stream at a second residence within same viewing area in Philly suburbs.
Streaming
Can't stream outside of my network from amazon firesrick after doing an xfinity update. Cleared the cache and the data and still nothing. Says I need to update location and I have on my firestick.
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I completely understand why you're looking for an update @user_ysc7qf. Reliable WiFi throughout the home is important, and I completely understand how disruptive this has been given the amount of troubleshooting you've already completed. At this time
Wi-Fi extender pod connection issues
I have a new gateway XB8 router which I obtained because my WiFi extenders stopped working with my old gateway (which was otherwise working fine). I couldn’t connect the old ones to the gateway and it would time out while trying to connect. Since getting the new gateway (which was suggested by an Xf
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Billed for an address that should of been closed
Hello, I am a college student and I set up a wifi device for a house that I was supposed to live in but, things happened which caused us to a move in the same week, I have called numerous times, to get my account fixed and to remove this other place tied to my phone number, I have been charged 120 b
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Billing
I'll be happy to check your local channel lineup to see if those overflow channels are carried under different numbers in your specific area. I'll meet you back in Direct Messages to continue @stupdcat.
BIG10/BTN Overflow Channels 1314 and 1315 Not available to me
I do not see BTN overflow channels 1314 or 1315 in my area. These are used to show BIG10/BTN sporting events that are area-specific and are not carried on the regular Big10 channel. For the last 2 weeks BTN has referred Xfinity customers to these channels for Washington Husky football viewers
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Hi there, @user_x40k4e! Congratulations on getting the Apple Watch Ultra 4! Excited to get that activated and working for you! This link shows how to activate the device, https://www.xfinity.com/support/articles/how-to-activate-apple-watch. Where in
Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
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user_f6geld, we can revisit offers if you want to cover plans again. The promos can vary, and the new customer offers are not available to existing customers.
Xfinity pricing issue
I just moved to a new address. Instead of creating a new account, Xfinity had me transfer my account. I was just told by xfinity that if I'd opened a new account I would have gotten promotional pricing of $50/month for gig internet. Instead I'm paying $80/month. This seems nuts. Are others experienc
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I checked my S21 phone and noticed that the last update occurred at 3:02PM on March 24, 2026. ... Google says: AI Overview
BruceW
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My S21 phone stopped getting firmware and security updates
I checked my S21 phone and noticed that the last update occurred at 3:02PM on March 24, 2026. My latest update information is as follows: One UI version: 7.0 Android version: 15 Security patch level: January 1, 2026 I am concerned that my phone is vulnerable with this level of updates. I talked with
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