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Tbird2004 I can see how a delay may be frustrating. Keep in mind, we do have limits on our email system; you can review them in the FAQ page for email help here. Given that we have limits in place that delay messages being received or sent, we have t
Email delays
I am on the website team for a large 55 and over community in South Jersey. We have over 1200 homes with close to 2000 residents. It’s become apparent, through my personal experience and that of hundreds of other residents, that there is a significant problem with Xfinity email. I would estimate tha
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I'm being overcharged due to several mistakes Xfinity representatives made
I will describe my situation in chronological order followed by my requirements. Early 2025, I have a line, ending with 0222, let's call it line A, with Xfinity in a family plan account, ending with 2357, let's call it account X. In August, I enrolled in a Xfinity internet plan account, ending with
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Plan
I was able to activate after working directly with Xfinity Support.
Peacock Premium Member Benefit Account not eligible for Peacock offer
Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"
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user_ftyqae That does sound frustrating, and thank you so much for reaching out for help with your unlock issue. I would be more than happy to help look into this for you. If you could send our team a direct message with your full name, the name list
Xfinity Failed - Switch from ATT to Xfinity
I spent a total of 5 hours working with Xfinity, first online with customer support, then 2nd tier, then in the store (Evergreen, San Jose Branch) trying to switch my provider from ATT to Xfinity. ATT provided the code to unlock the phone, so the number could be switched to Xfinity; this is where th
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My free peacock with my Xfinity trying to activate
Try to activate my peacock with Xfinity I get 2 years free I was told by representative I am new to this so I'm trying to activate it so I can watch it on my TV
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Channels and Programming
@bev5 We appreciate you sharing??? Seriously?? In what world is this even legal as we do pay for this service, i know I wasn't offered any email with the choice to stay with comcast or go to Yahoo but it was done anyway without my knowledge or acce
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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KevinKidd This is a thread that has been open for some time. In the future, you may benefit from starting your own post, but thank you for letting us know you are getting a no connection/offline status in the Xfinity stream app. If you are still havi
cannot access downloads on plane
I have absoluterly downloaded shows to my tablet. They can be viewed while connected to wifi. They are on the tablet! On a plane, no wifi, I open the app and get message there are no downloads!!!!!!!!!!!! [Edited: Language]
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Thank you for reaching out to us @user_6cx71d! I’m truly sorry for the stress, frustration, and time this has taken from you. Our team can review the charges, the promotion you were promised, and the payments that were taken. Could you please
Scamed into a mobile line promotion, and now cannot get the refund
Hi, our promotion of two years ended in December so for December in January we had a pretty high bill on January 19. I called to try to get a new promotion going and was passed around to three or four different people promising me if I signed up for the mobile line promotion, they would waive half o
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Can’t view In-Home Content in Stream app using wi-fi in Bridge Mode
Our condo is unusually long, so the wi-fi built into the XB8 gateway couldn’t reach all the way to our master bedroom, even using 2 Xfi Extenders. So we got a mesh wi-fi system and connected it via Bridge Mode. Now things are working much better, but suddenly we have a non-technical problem… The Xfi
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Xfinity Stream App
Hey there, @user_5l11ou, thanks for reaching out through Xfinity Forums regarding your customer experience. This is not the experience we want you to have, and I would be happy to help with getting more information on your phone. Please send us a Dir
Worst customer service
Ordered a phone 2/5. To be delivered 2/7. I have talked to 4 different agents. Each stated something different. 1 said they escalated same day. Second by 7 am. Tuesday it was the end of day. Wednesday the same. Still no phone. This is not acceptable. Just getting the run around.
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Good evening @user_7995w7, and thank you for reaching out on our Community Forums with your billing issues after transferring your service. I see that you stated the agent you worked with did not set up the disconnect order for your old account and y
Billing issues after transferring service
I transferred service 4 months ago to my new address , I am getting charged on the old address location. I went through the Xfinity transfer to new home process and the person assisting did not open a work order to close the old account, just set up a new account. I even had a tech come to new house
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SPXVS Channel Guide Malfunctioning
Why is my SPXVS channel guide only showing “Movie”? There are no movie titles or descriptions. How can this be fixed?
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Channels and Programming
@mlw117 Thanks for adding your experience on the forum. As well for listing the troubleshooting performed. Have you done a full reboot on the modem, to ensure everything has a fresh sync?
Recordings not appearing in xfinity stream app
Last week all scheduled recordings showed up on both the cable box and xfinity stream app. What has changed? I have reinstalled the app on my iPad. I reset the cable box. How do you fix this?
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@user_381c82 Thanks for adding a post to the community. We appreciate the details about the experience. Have you tried clearing the local memory on the box? The steps are easy to follow here https://www.xfinity.com/support/articles/x1-clear-cookies-a
help for Paramount + with hanging issues
I used to be able to watch Paramount + on my TV with the small 4x6 size cable box. As of 3 weeks ago I can only watch a couple of minutes with out it hanging and saying There was an error please try again later. There are NO error codes. I have rebooted it, removed power cable for 30 minutes. All ot
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Thank you! More characters to add for the minimum.
Persistent Account problems, primary user.
I’ve had many persistent account issues and I think because it appears due to me not being shown as the primary account user. The normal customer support through chat doesn’t see this but it needs to be escalated to someone who’s capable of addressing it, but there appears no possible way of doing t
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Help Please!
An xfinity representative did something to our services and I need help restoring them How can I contact someone to help me? Thank you
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Customer Service
user_ss56v8 Thank you for reaching out. I ask that you reach out privately, so we can cover the details further. I appreciate you bringing this to our attention. You can start by clicking the chat icon located in the top right corner of y
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Reporting inappropriate behavior
Hello, I would like to make you aware of an Comcast installer in Spokane Washington and what he's been posting online. He recently commented on a news article on Facebook celebrating a brutal attack done to an innocent person just for being transgender. I believe that this behavior shouldn't represe
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