Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (534.9K)
I DO NOT pick the channel, Xfinity does and they are clearly picking the wrong channel. There is a blackout message because it is a local game. If I say I want to record the Colorado Avalanche and I am local (which I am), it should select Alti
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
Question
Autopay Discount Not Applied Changing Internet Plan
Hello, I switched internet plans and the autopay discount ($10/month) is not being applied. I am paying with a bank account number. Please help correct this.
Question
•
Billing
Same issue. Apparently it's been removed for some reason. It needs to be brought back.
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
Question
Xfinity Support
Activation. I need help activating my modem because my phone isn't compatible with the app.
Question
•
Your Home Network
@user_ix29lp Thank you for documenting the issue so clearly and providing header-level details. Your testing suggests that the messages are successfully delivered to the mailbox and available through Xfinity Webmail and Outlook, but are not consisten
Some Xfinity emails not syncing to Apple Mail via IMAP
Some Xfinity emails not syncing to Apple Mail via IMAP I am having a selective IMAP synchronization problem with my Comcast.net email account on an iPhone using Apple Mail. Ordinary email synchronizes correctly. However, some bulk/subscription emails appear in both Xfinity Webmail and Outlook on my
Question
user_z8p1uz My team can help you with your mobile concerns today as it will require us to obtain your account information through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper)
Xfinity Mobile escalation — unresolved credit limit review and discount request
I need assistance from the Xfinity Support team with an unresolved Xfinity Mobile escalation. I was previously told by an Xfinity representative, Rohit, that my Device Payment Plan/credit limit increase request had been submitted for a 14-business-day review and that the review period would end on M
Question
Hi @user_jjtc7q, thank you for that information. Just to make sure we're understanding correctly, are the recordings consistently attempting to record from channel 3073 or TNT instead of Altitude (1250), even when the game is available on Altitude?
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
Question
@XfinityChelseaB did anyone actually read this whole thread? This is a Sunday Night Football feed issue. So it will only happen on Sunday night when the football game is airing. From the troubleshooting that has already occured from other users and m
Spanish commentary
Why are the football games today being broadcast in Spanish on NBC CBS? The commercials are in English, but the commentating for the games is in Spanish. How do I change this back to full English?
Question
Peacock operates as an independent, third-party service provider and falls outside our established boundary of technical demarcation @user_sez6k7. For any service inquiries, technical support, or platform-specific troubleshooting, please engage Peaco
Executive review requested: Peacock benefit and NBC Sports California
I have Xfinity Gigabit internet with Peacock Premium included. I want to add NBC Sports California while preserving that included Premium benefit. Xfinity referred me to Peacock, whose support said the sponsored account cannot add the regional sports package and proposed canceling the included benef
Question
Having a burnt wire smell from your equipment, especially across multiple outlets and even after a replacement is incredibly concerning to hear @user_xpye71. If you could send our team a direct message with your full name, the name listed on the acc
Upgraded router stays hot
Got an upgrade router and the first one was super hot to the touch, was constantly disconnecting and had our house smelling like burning wires. Replaced it today with the same model and its starting to do the same thing. Already got to the touch. The router itself and the wall plug are hot. Is this
Question
Hey @user_pd0k9z, Thank you for visiting our official Xfinity Forums Community support page. I greatly appreciate you taking the time to provide us with your feedback and experience. Good or bad, feedback is important to us to not only improve our pr
Formal Complaint Regarding Billing Customer Service Experience
I had a very concerning customer service experience with an Xfinity billing representative and would like to file a formal complaint regarding the interaction. I would appreciate assistance from an Xfinity Support representative so that I can provide the details privately and have the matter appropr
Question
Thank you, Demitrius. I have already followed that referral and escalated to a Peacock manager twice, on September 21 and 23. The promised 24–48-hour response has still not produced a substantive decision. Sending me back to the same general support
Executive review requested: Peacock benefit and NBC Sports California
I have Xfinity Gigabit internet with Peacock Premium included. I want to add NBC Sports California while preserving that included Premium benefit. Xfinity referred me to Peacock, whose support said the sponsored account cannot add the regional sports package and proposed canceling the included benef
Question
Formal Complaint Regarding Billing Customer Service Experience
I had a very concerning customer service experience with an Xfinity billing representative and would like to file a formal complaint regarding the interaction. I would appreciate assistance from an Xfinity Support representative so that I can provide the details privately and have the matter appropr
Question
•
Billing
Hey @user_sez6k7, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your concern regarding the NBC Sports Regional Sports Networks subscription for the Peacock streaming service. We provide
Executive review requested: Peacock benefit and NBC Sports California
I have Xfinity Gigabit internet with Peacock Premium included. I want to add NBC Sports California while preserving that included Premium benefit. Xfinity referred me to Peacock, whose support said the sponsored account cannot add the regional sports package and proposed canceling the included benef
Question
Hi there, @user_96a6cq! We are glad to further help with making changes to your TV lineup. It is best that you do not make any changes unless things are showing correctly. You can be charged regardless of activation. Were you also trying to add YouTu
Is NFL Sunday Ticket required for TV Plus?
Hello, I want to change from TV Premier to TV Plus, but it automatically adds on the NFL Sunday Ticket on YouTube and adds $240 to the bill. I can't seem to opt out of it. If I select the TV Plus package but don't activate the NFL Sunday Ticket subscription, will the $240 be refunded to me? Thank yo
Question
Thank you for reaching out to us @user_yddh8z! As one of the eligibility requirements for Internet Essentials, you cannot be an existing Xfinity Internet customer or have not had internet within the last 90 days. It appears a separate account was cre
Diamond status lost
My account was diamond status after years being your customer. Recently got Internet Essentials and rep recommended and then created new account. Cancelled service on my old account and I am now a Silver member! I hope there is a way to fix my member level and restore it to Diamond?
Question
Hi there, @user_080836! Thanks for sharing where things are at in the process. The ticket should remove the voicemail from your home phone as promised. It can take up to 72 hours. Is the voicemail still working or has it stopped?
How can I disable voicemail on Xfinity voice
I need to disable my Xfinity voice voicemail. There doesn't appear to be a simple way to turn that service off. The app and the website doesn't allow me to get to the voice mail settings (Sorry, call our tech support line). This may be a different problem altogether as a lot of folks here have compl
Question
Sorry to hear that the screen freezing is ruining your TV time @cassie2cat. You should be able to sit back and enjoy your favorite shows without any interruptions, and I want to help get this fixed for you. To help me figure out exactly what is going
Freezing frequently
I'm just wanting to complain there's been multiple freezing with TV which then unable to enjoy TV.
Question
I am now getting “Access Denied” page when trying to visit the Xfinity.com website. Please help.
user_lo_ti
commented
18 minutes ago
to the conversation:
0
0
Autopay Discount Not Applied Changing Internet Plan
Hello, I switched internet plans and the autopay discount ($10/month) is not being applied. I am paying with a bank account number. Please help correct this.
Question