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Refund never happened
I would stay away from xfinity. This is the second post and final. I called to explain that how I moved out of a place and told them to cancle the day i left and they did (so i thought), yet they still charge me for 6 months (over $770). Then I was told they cant refund me the money cause it has bee
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Leaving Xfinity and moving to 5G - for how long?
Things have gotten too expensive for the speed we're getting. In the event we decide to return at a later date, what's the minimum period someone needs to not be an Xfinity customer to qualify as new business to the company and take advantage of a 5 year rate locked introductory plan? It honestly fe
Question
Hello @AliDBA Thanks for reaching out. We would be happy to look into any promotions or savings available to your account. As a heads-up the plan you are talking about is a new customer promotion and not eligible to existing accounts. If you'd like t
review my account and plan options.
Hi there, I am a current customer looking for assistance from an official representative to review my account and plan options. Currently, I am on the 2000 Mbps package for $105/month. I recently heard about a promotional rate for the 1000 Mbps package for around $50–$55/month and would like to do
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section.
Can't get Diamond Perks.
I clicked from 3 laptops, and 2 cellphones and I got an error message. I am a Diamond member and your app/webpage has errors on it. It's not on my end, it happening to 3 laptops and 2 cellphones. If it is on my end, I am connected to your network. This happens every time I try to redeem, what will t
Question
The concern is not "Home Networking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
review my account and plan options.
Hi there, I am a current customer looking for assistance from an official representative to review my account and plan options. Currently, I am on the 2000 Mbps package for $105/month. I recently heard about a promotional rate for the 1000 Mbps package for around $50–$55/month and would like to do
Question
review my account and plan options.
Hi there, I am a current customer looking for assistance from an official representative to review my account and plan options. Currently, I am on the 2000 Mbps package for $105/month. I recently heard about a promotional rate for the 1000 Mbps package for around $50–$55/month and would like to do
Question
•
Customer Service
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Bill Pay fails
For months I am unable to pay my bill. All methods fron the Xfinity web site. All I get is a 'sorry' not working now. After suffering thru the phone robotr I got in touch with a live person. Again system code never repaired. I was given a web site to use, & it too fails. I have followed all troubles
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You’re very welcome, thank you so much for your time as well! 😊 I’m really glad to hear everything is all good on your end. If anything comes up down the road, please don’t hesitate to reach out, we’ll always be here for you!
Outage
Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we
Question
user_zga0lo Hello! Thank you for reaching out to us here on our Community Forum. We will be happy to investigate this further. Do you recall specifically requesting that your services be disconnected? We understand that some HOA's may have had a diff
Unauthorized service charges and misleading billing.
To start, my townhome community used to provide bulk service through the HOA using Xfinity. That was canceled due to rising rates and poor service in the community so we voted Xfinity out. Since then I have been billed for a TV service I have not used in years. $10.00 a month for HD TV service that
Question
Nope, everything is good on my end. Thank you for your time.
Outage
Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we
Question
That’s great to hear, @user_9j828n thanks so much for sharing that update! 😊 I’m really glad the technician was able to get everything sorted out and fix the connectivity issues. It sounds like they did a thorough job making sure your se
Outage
Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unauthorized service charges and misleading billing.
To start, my townhome community used to provide bulk service through the HOA using Xfinity. That was canceled due to rising rates and poor service in the community so we voted Xfinity out. Since then I have been billed for a TV service I have not used in years. $10.00 a month for HD TV service that
Question
Accepted Solution
A tech arrived and solved my connectivity issues on Wednesday. The primary issue was damaged equipment on the pole leading into my house (I don't know exactly what was replaced). He also replaced all coax connectors on the line and added another filt
Outage
Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we
Question
user_gnwzjy Hello and thank you for reaching out via our Xfinity Community Forums. I hear where you’re coming from, especially after being a longtime customer. In most cases, you’d need to be without Xfinity service for about 90 days to b
XfinityChristy
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Leaving Xfinity and moving to 5G - for how long?
Things have gotten too expensive for the speed we're getting. In the event we decide to return at a later date, what's the minimum period someone needs to not be an Xfinity customer to qualify as new business to the company and take advantage of a 5 year rate locked introductory plan? It honestly fe
Question