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@user_pou8wy We're happy to help get this addressed for you. Please send us a Direct Message with your name and complete service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging"
CNAM update / LIDB push
I would like to have my CNAM /cname correctly updated and a push to LIDB is needed for 2 of my numbers. It is showing as wireless caller when I do CNAM free lookup. How can I have it fixed ?
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@XfinityJon mobile numbers.
CNAM update / LIDB push
I would like to have my CNAM /cname correctly updated and a push to LIDB is needed for 2 of my numbers. It is showing as wireless caller when I do CNAM free lookup. How can I have it fixed ?
Question
If I call someone with a cell phone I do not have a problem. only if I call someone that has an Xfinity land line.
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
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Gigabit X10 in my area
I wanted to see when Gigabit X10 fiber internet will be available in Normal, IL 61761
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Your Home Network
Nope. I've tried in both Firefox and Chrome, and it's still greyed out.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Hello @user_vqiwbd, and thank you for sharing your experience here on our Xfinity Community forums. I definitely understand wanting to get this sorted out with construction underway, particularly when the original relocation request shows as complet
Missed appointment, unable to message comcast
I scheduled a cable relocation for today, Sunday, from 1–3 p.m. because the line from the telephone pole to my house is obstructing construction. I was home all day and outside for most of that window. No one showed up, and the cable has not moved. After nearly 45 minutes on the phone, I was told th
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NOW Mobile port-out PIN transfer link redirects to Add services
My NOW Mobile service is paused, and I need my account number and port-out PIN to transfer my number to Visible. I can see my phone line in the NOW portal, but clicking the transfer option redirects me to “Add services.” Multiple chat representatives couldn’t resolve this and told me to visit a stor
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Customer Service
Good evening user_pou8wy. You have reached the right team. I will be happy to assist with your request. Just to confirm is this for a mobile phone or a landline phone?
CNAM update / LIDB push
I would like to have my CNAM /cname correctly updated and a push to LIDB is needed for 2 of my numbers. It is showing as wireless caller when I do CNAM free lookup. How can I have it fixed ?
Question
@DAN.PET Thanks for the update. Could you close the page, reopen a new page, and start the process again? Please let me know if you are successful in completing the steps.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Thank you for reaching out to us @user_t6we5b! The fact that audio works normally when streaming but disappears when using the Xfinity cable input is very helpful information. If you restart the cable box, does the audio return temporarily or remain
No audio in cable inputo
I get audio when streaming but when I change to xfinity cable input there is no audio - it started about a week ago
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To remove a device from Trusted (connected) devices in the Xfinity app: open the Xfinity app, go to the WiFi tab, find the device under "Connected to your WiFi" or "Devices Not Connected", tap the device, choose Device Details, then select Forget Dev
Removing Trusted Devices
Ive been trying to remove devices i do not use anymore from trusted devices on the xfinity app but it doesnt allow me too. This is a major security risk that should be easy to take care of but xfinity is making it as hard as possible for me.
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@user_bh3gse We'd like to take a closer look. Please send us a Direct Message with your name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon in the top right corner
WiFi connection drops multiple times of day on my mobile
The wifi connection drops multiple times a day, especially if I am in a room at the other end of the house (50' away) or on the back porch. The distance that the signal goes has decreased considerably. This has been going on for months.
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@XfinityMarcus I appear to be signed in, but "Start new conversation" is greyed out in the Direct Messaging window.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Good evening @user_o5gi07! I can see why you'd be looking for help, especially if one TV suddenly stopped responding and the remote pairing prompts aren't working. Have you already tried replacing the batteries in the remote? Have you tried fa
TV Not working
I have one of my TVs is not working with xfiniry. It says I need to point the remote to the box and I do that and it doesn’t work. Is it possible to schedule for someone to come out and provide new box and remote? Thank you
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user_8c867p, Thank you for creating a new post. I am sorry to hear you are having issues with your network going offline. As someone who replies on their network daily, I can understand what a headache this can be. I did check the status of your
Internet keeps going down
My internet 2 Keeps.going down cannot get live person to help. What am I opaying foe. Thinking of changing service.
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Thanks for meeting us here in our community about your NOW Mobile service concerns, @user_0srhyc. We don't have access to the NOW accounts, and recommend you visit a Xfinity Store for assistance. We apologize for the continued issues with your reques
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NOW Mobile port-out PIN transfer link redirects to Add services
My NOW Mobile service is paused, and I need my account number and port-out PIN to transfer my number to Visible. I can see my phone line in the NOW portal, but clicking the transfer option redirects me to “Add services.” Multiple chat representatives couldn’t resolve this and told me to visit a stor
Question