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Very strange experience
Just had a very strange experience. Our internet went out and when I called to report the customer service person told me my service was fine. He then went on to say that my bill was due today and he could help me pay it if I provided him with the full bank account info that Comcast has in their sys
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Customer Service
@user_7fwroj I still haven’t gotten anything. Any luck?
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
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3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha
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X1
Unable to turn on flex streaming box
How do I turn on the flex box without the remote? I keep unplugging and re plugging the device and itll turn on for a few seconds then shut off. Itll have the “Hello” pop up, but cuts off after shortly after. I had to replace my remote because the other one was lost, but unable to pair the new remot
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Flex
@user_ird01b thanks for posting on our Xfinity Forums page. I'd love to do everything I can to help with this issue. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct
Waiting 6 months for underground installation? What gives?
I signed up for internet and xfinity mobile in November 2025. It's May 2026 and Comcast/Xfinity still has NOT come out to install the underground lines to my house despite several service visits. What is the delay? I can see the fiberoptic feeder main line across the street. It's a few dozen feet aw
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@Billyboy19, thanks for reaching out on our Xfinity Forums. Is this affecting all incoming emails? Do you check your email using our webmail or a third party mail client?
Not receiving emails
I have not received any real emails since January 18, 2026, over two months. I have received 8 spam emails since March 20. There are no filters set up and the auto-forwarding is NOT turned on. The storage is at 58%. All of the similar questions from other users have the same useless answers. How do
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@user_o8ev1k This times a million. This would definitely be the final straw for me to find another provider unless Red Zone is back come fall
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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user_pvcgx1 Did you reach out to Yahoo support since they will be the ones handling emails moving forward?
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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I have lost some of my favorite channels 794 is one of them
I recently got a new phone. In setting things up I have lost a favorite channel 794 on my TV
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Devices and Equipment
Waiting 6 months for underground installation? What gives?
I signed up for internet and xfinity mobile in November 2025. It's May 2026 and Comcast/Xfinity still has NOT come out to install the underground lines to my house despite several service visits. What is the delay? I can see the fiberoptic feeder main line across the street. It's a few dozen feet aw
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Customer Service
I have the same issue trying to watch Disney+ via the cable box.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello there @jrb1961, I completely understand how this can be very frustrating. Have you checked to make sure the device is connected to your Wi-Fi while at home?
Billed for 20 gigs of data
I was billed for 20 gigs of data on my wife’s mobile phone. She is disabled and never leaves the house so she is always on our WiFi I have talked to two different people both of whom say that since it’s been billed there is nothing they can do. I have disputed the charge with my credit card company
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So how much is my bill going to be discounted each month for taking away one of the only reasons I even have Xfiniity?
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Good afternoon user_6mtc0y. I can assure you this is not the experience we want for you. I would be more than happy to look over your account, and to discuss this further, or provide any additional assistance. Please send us a direct chat messa
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Very strange experience
Just had a very strange experience. Our internet went out and when I called to report the customer service person told me my service was fine. He then went on to say that my bill was due today and he could help me pay it if I provided him with the full bank account info that Comcast has in their sys
Question