Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (491.6K)
We greatly appreciate you taking the time to provide us with your experience and feedback @victorian00. We will be sure to notate it. In the meantime, we do recommend additional actions such as enabling/setup of the multi-factor authentication method
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
Question
same msg everyone else is getting 4uninstalled reinstalled App still same issue
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
I completely agree with this review. My Xfinity service has been horrible and it is so time consuming to actually find someone besides a bot to talk to. When I asked the bot for a support number, it replied that they were too busy resolving my issue
Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
Question
Great question @user_minnesota! We can pick up the details from this conversation thread as we will still be able to view it.
Repetitively charged for a Netflix account I don't own
I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances. April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again a
Question
And my firesticks all say they are up to date.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
Hello @user_56367e and thank you for posting your question on our Xfinity Community forums! We understand how important it is to be able to access your content through the Xfinity Stream app. Could you share a few more details about what you're expe
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
@user_19xdky Why am I being denied access to my comcast email account on the internet? [Title Edited: "Personal Information"] Do you have a current email account with Xfinity? If yes, what error messages are you getting when you go to
Denied Access to Comcast Email [Edited]
Why am I being denied access to my comcast email account on the internet? [Title Edited: "Personal Information"]
Question
xkz554 I work from home and know it can be difficult to make arrangements when service isn't working properly. I recommend signing up for our appointment waitlist: https://www.xfinity.com/support/articles/appointment-waitlist in case something earlie
Xfinity came to install underground cable and left the internet not working.
Just moved to the area and got 1 gbps internet but was getting much less and it was unstable with frequent ping spikes. Tech came and recommended new underground wire installation. The team came and went and left the internet completely dead. The modem is blinking red and no matter how often it is p
Question
I need to cancel my contract
Could you help me cancel the contract? I want to do it by this WebSite or email, not with a call.
Question
•
Customer Service
Thanks, Should I explain the entire situation from scratch in the Direct Message, or they will pick the details from this conversation thread ?
Repetitively charged for a Netflix account I don't own
I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances. April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again a
Question
Same on 3 FireTV sticks. Uninstalled the app completely and reinstalled on 2 with no change. Tried their facebook support and even though it indicated I was first in line, it took over 30 minutes for them to ask me a question that was answered
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
@victorian00 In all honesty, I know my use of several devices, my laptops restarting and several different locations I log in is the reason. I don't have time to call the CSA team to hear the same over and over again. Xfinity simply needs to
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
Question
user_0ea714. I can completely understand your frustration. If your cameras stop working properly every evening, and you've been unable to get a clear explanation, that's certainly concerning. We'd appreciate the opportunity to investigate this furthe
security camera's
being trying for almost a week to get someone to explain to me why my security camera's stop working after sundown...no notifications and blurred screens...they give me the run around..and of course corporate office etc...don't respond to anything i send..so frustrating..
Question
Thank you for your reply
Xfi pod connection issues
How do I connect 2 pods so that they extend my signal linearly, not spoke and wheel, and stay that way. My home has more distance on one side of the gateway than the other. I have tried connecting just one pod (closest to the Gateway), then once that is working, connecting the second pod. One time i
Question
Thank you for the information, we are working to get some answers regarding the issue. Please continue to share any fixes you discover while we work on this, as it will be helpful to other members.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
Question
Hey there, @user_gacm92, thanks for reaching out through Xfinity Forums regarding your account and equipment. I can understand how frustrating it must be to do the right thing by reporting the extra equipment, only to receive conflicting information
Wrong delivery and painful process with wrong information and no clarity
I had ordered a new connection online on June 26, however my wifi device was delivered to a wrong address on June 29. I raised a complaint with UPS but they never responded. I then reached out to Xfinity and they arranged for a device pick on June 30, which I picked up and activated my connection. O
Question
Legacy capped plan — want to move to current unlimited plan + overage credit
I'm on a legacy Connect More plan with the 1.2 TB data cap and have paid overage charges two months in a row ($40 and $30). My $34/mo promotional discount also expires Oct 9, at which point my rate jumps to $84. I understand current Xfinity plans include unlimited data. I'd like to (1) move to a cur
Question
•
Billing
@bmgatten thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with getting you on a new internet plan. Please send a direct message including your full name and service address, and we can
XfinityAbel
commented
2 minutes ago
to the conversation:
0
0
Legacy capped plan — want to move to current unlimited plan + overage credit
I'm on a legacy Connect More plan with the 1.2 TB data cap and have paid overage charges two months in a row ($40 and $30). My $34/mo promotional discount also expires Oct 9, at which point my rate jumps to $84. I understand current Xfinity plans include unlimited data. I'd like to (1) move to a cur
Question