Xfinity Community Forum

Cancel Internet Service Without Phone Call

I would like to cancel my Xfinity Internet service and would prefer to complete the cancellation online without a phone call or store visit. Could you please help me with the cancellation? Thank you.

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Your Home Network

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J

So now try an tell me Xfinity isn't pulling a fast one

joshua3528

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1 hour ago

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J

Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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J

Also, this nonsense of not having two accounts at one address is just that, nonsense, I have two friends that have multiple accounts in their homes, one has a daughter in University that is living with them, they have separate accounts at the same ad

joshua3528

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1 hour ago

to the conversation:

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J

Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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J

First of all, I was kicked off, meaning the transmittals just plain stopped, explain that to me if you have all this knowledge, second, It was never explained to me how to even start using the private chat, let alone how to get back on or on at all f

joshua3528

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2 hours ago

to the conversation:

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J

Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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email

T call about my email early today not being able to deleate more than 5 and now all my email that I had save in my email account are gone

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Xfinity App

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Complaint form

Promised $60 bill credit from Sept 2nd phone calls not honored - Need Corporate Help Hello, I am looking for help from an Official Xfinity Employee to resolve a billing issue that standard phone support cannot fix. On September 2, 2026, I had two phone conversations with support agents—one at 11:50

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Your Home Network

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Complaint

Promised $60 bill credit from Sept 2nd phone calls not honored - Need Corporate HelpBody:Hello, I am looking for help from an Official Xfinity Employee to resolve a billing issue that standard phone support cannot fix.On September 2, 2026, I had two phone conversations with support agents—one at 11:

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Your Home Network

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I’ve been working in private with support. Since Monday, everything has been working properly. Those senders who received the error message email have tried again and had no problems. I’m still on the fence as to whether to trust the Xfinity email sy

user_qeixis

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2 hours ago

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U

Comcast.net email not being delivered

Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?

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Terrible Customer Service trying to upgrade

I reached out to two representatives today who were not helpful or communicative. The second representative Sargavly was beyond rude. I asked for an upgrade to the $50 internet promotion and he said I would have to pay $70 for 300mbps and switch after 7 days. I asked more questions about other optio

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Customer Service

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Mobile bill pay

I’m trying to pay my insurance for my phone but it keeps asking me to verify for an account I took over from my brother

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Your Home Network

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U

The issue is with all recordings. You are unable to forward (grayed out). Rewind either rewinds a few seconds or to the beginning of the recording. if you’re watching while something is recording, once the recording is finished, it goes automatically

user_8e6mgy

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3 hours ago

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U

Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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This has happened to me too! My line is temporarily suspended and I want my transfer pin, I am tired of not being treated with disrespect and being bounced around. I can’t get incoming texts but they keep saying I can get it via text

user_bw93pj

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3 hours ago

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Transfer Pin DOES NOT send

I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo

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U

Application status

I got a sorry message and was asked to contact support

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Devices

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drop tv and voice

how do i drop tv and voice

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Channels and Programming

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Thanks for posting on our community forums, user_ad2arq. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sign In"

XfinityDilary

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3 hours ago

to the conversation:

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Cancelling internet/phone services

I recently switched my internet service and need to close my Xfinity account as soon as possible. I am disabled and speaking on the phone is difficult for me, so if there's a way to do it here I would appreciate help with that. I've looked around a bit and apparently Direct Messaging should help me

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East Coast same deal used to be 350 a month with a grand fathered in Bundle now it's 500 a month with no bundle. FIOS here I come

user_pw5t2s

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3 hours ago

to the conversation:

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U

5-year offer plan, after my municipal provider got acquired by Xfinity.

Hello, I was a happy customer of the San Bruno, CA municipal Internet provider for 10 years, paying $40 per month. Last year, Xfinity acquired my provider, and I was automatically switched to Xfinity while keeping the same $40 rate. Now I see the "$40 fixed for 5 years" offer advertised on the Xfini

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Hello user_oaveyx, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help you. I am not sure why you would be told that, as changing your phone can be for a number of reasons. May I ask who is t

XfinityJeffB

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3 hours ago

to the conversation:

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Not able to upgrade my phone

I am being told I am not able to upgrade or even byod my own phone because of the plan I'm on. This doesn't work as on of my phones is broken and needs to be replaced

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I understand there are restrictions. That's why I asked if Xfinity had a retention offer, not the one for new customers. The answer was "no". I also understand that Xfinity is losing customers and their stock dropped 60% over the last 5 years, so t

user_b1yw8

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3 hours ago

to the conversation:

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U

5-year offer plan, after my municipal provider got acquired by Xfinity.

Hello, I was a happy customer of the San Bruno, CA municipal Internet provider for 10 years, paying $40 per month. Last year, Xfinity acquired my provider, and I was automatically switched to Xfinity while keeping the same $40 rate. Now I see the "$40 fixed for 5 years" offer advertised on the Xfini

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user_ujpgip My team will be happy to review your current mobile account to make sure everything is in order. This will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new co

XfinityShawn

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4 hours ago

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Written Confirmation of Military 24-Month Mobile Benefit

Hello Xfinity Support, I need written clarification regarding my existing Xfinity Mobile free-line promotion. I am a verified U.S. military member. I currently have one Unlimited Xfinity Mobile line receiving a 12-month free-line promotion, which expires in October 2026. I was previously told by Xfi

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Hey @user_vwfkj5, Thank you for visiting our official Xfinity Forums Community support page. We are sorry to hear you are wanting to discontinue services. We can certainly help review the Xfinity account and requested changes to see what options we h

XfinityDemitrius

commented

4 hours ago

to the conversation:

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Cancel service

I need to cancel my internet service

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