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Is this FDX?
Got this in an email today. I have to believe we are finally getting FDX as I was told a few month ago by a tech that my area would skip midsplits and just go straight to FDX. If so what sort of speeds and I looking at as I have an XB10 modem I got a couple of months ago from an Xfinity store. An up
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Your Home Network
Urgent: Incorrect Device Shipment – iPhone 17 Pro Max Replacement Needed
Hello, My name is David. I ordered an iPhone 17 Pro Max but received a Galaxy A16 5G instead. I need help getting the correct device shipped to me. Can you please confirm when the replacement will be sent and how long it will take to arrive? Thank you, David
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Devices
@EG Please update tomorrow - having a similar issue
Need a review on my upload
The issue I explain below is not one I could get assistance with via the normal chat route. So far I've only gotten back generic "everything looks good" or circular support. I'm hoping that in this attempt I've been able to give a clear explanation of the problem so that I can get the support I need
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Signed up for internet, promotion included free ipad
I have been being charged every month for a mobile line that I was told would be free. Promotion was free ipad with internet. After chatting with live agent, was told it would discount the internet to equal the original price of the internet (which was a lie) and have tried several times since to no
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Billing
I am trying to pay mg bill
Pay my bill
I have spent 3 hours trying to pay my bill with a gift card that my Grandma and provided for me.And every time I put it in, it tells me that it won't accept it.Please help me to pay my bill.So that I don't lose my number , thank you
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I'm sorry, @user_gbwjoa for the trouble you are having with your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you furt
TV Picture Issues
Over past couple weeks I keep getting pixelation of screen on all channels, live or recorded at all times of the day. What do I need to do to get someone scheduled on my schedule to check. There was one of Xfininty service trucks at my corner last week doing something. I have had more issues since h
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Good afternoon user_0hotg6 I would be more than happy to assist you with your request. I will need some additional information from you at this time. Please send us a direct chat message with your full name and complete service address to &ldqu
Xfinity Support
I need to cancel my service effective 01/03/2026. I have already attempted the chat and was given a 3-day callback wait which is unacceptable. Please process this cancellation immediately or I will be filing a complaint with the FCC
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@user_ak33l8, thank you for the update. Are there any other questions or concerns we may address for you?
Equipment requested to be returned
Equipment is being requested to be returned, I was told by a live support agent that the shipment had been canceled. I still have the entire text conversation as proof.
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Hello user_ktk2ae Thanks for reaching out. There have been some reports that the plan builder is showing symmetrical speeds for addresses that don't qualify. But there are some very specific coding on each address that we can reference to check the a
Plan Builder shows 1 Gig symmetrical + DOCSIS 4.0 gateway but upload is ~100 Mbps
Hello! Using Xfinity’s Plan Builder (plan-builder), I selected a symmetrical 1 Gig plan (1G down / 1G up) that it shows as available at my address. I also picked up/activated an Xfinity Gateway that supports DOCSIS 4.0. After installation and activation, I’m getting roughly 900–1100 Mbps download, b
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It's actually been worse. Screen will randomly go black or it v will freeze for a two ro four seconds Will try them again via chat. What a waste of my time.
TV Picture Issues
Over past couple weeks I keep getting pixelation of screen on all channels, live or recorded at all times of the day. What do I need to do to get someone scheduled on my schedule to check. There was one of Xfininty service trucks at my corner last week doing something. I have had more issues since h
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@XfinityAlyssaA I ask you fix problem and honestly wouldn't won't people read how bad Comcast is really
Need live support
I received three calls today after sending email. I'll paste just heading. Subject: Urgent Escalation Required: Persistent Account Issues Throughout the Life of My Account – Request Supervisor Intervention and Resolution Dear Mr. Thomas Karinshak (or Executive Customer Relations Team),
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I believe my problem has been resolved
Equipment requested to be returned
Equipment is being requested to be returned, I was told by a live support agent that the shipment had been canceled. I still have the entire text conversation as proof.
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Let's take a look at everything with the move together, and we can get each issue addressed. I want to see how everything got setup in the system though. Please send us a direct message with your full name, new address and old address including any u
customer service
I have had the most horrendous experience with moving with Xfinity. They tell you it's simple, but it has been the most complicated process and still unresolved. Every time I spoke to someone I got differing information and would be on the phone for hours. I'm now more confused after the last phone
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support
I need to cancel my service effective 01/03/2026. I have already attempted the chat and was given a 3-day callback wait which is unacceptable. Please process this cancellation immediately or I will be filing a complaint with the FCC
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Hello @user_2yjcpx, thank you for taking the time to leave a post. I completely understand how concerning and dangerous this must feel, and your safety is our top priority. If you could send our team a direct message with your full name, the na
Hazardous downed wires
We had a tree come down and there are wires dangerously dangling. Trying to get someone to address this today from xfinity
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Plan Builder shows 1 Gig symmetrical + DOCSIS 4.0 gateway but upload is ~100 Mbps
Hello! Using Xfinity’s Plan Builder (plan-builder), I selected a symmetrical 1 Gig plan (1G down / 1G up) that it shows as available at my address. I also picked up/activated an Xfinity Gateway that supports DOCSIS 4.0. After installation and activation, I’m getting roughly 900–1100 Mbps download, b
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Hey there, user_mhz340! We appreciate you knocking on our XFINITY Community door this Saturday. Let's help you finish setting up your new TV box, so you can start enjoying all your favorite channels again! Are you receiving an error message on the TV
XfinityNatalie
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Setting up new tv box but tv stopped after step 4
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