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We're glad to hear that the intermittent issue has been resolved! When dealing with sporadic issues, we do have a wealth of resources you cna use right here in the Forums! ANSWERED: Tips for troubleshooting your Xfinity Internet connection
Service Dropouts
Multiple, frequent dropouts (30 secs - several minutes) are occuring to my service as well as all my neighbors. This has been ongoing for at least 8 days and there have been at least 11 since midnight today. 2 neighbors had service calls planned that were then cancelled by Xfinity as "Everything is
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You are correct, it has been a few days since I first posted on this forum with the hope of finding an avenue of support to address our issues. Thankfully, a neighbor was able to get through the phone triage system and schedule a service call which
Service Dropouts
Multiple, frequent dropouts (30 secs - several minutes) are occuring to my service as well as all my neighbors. This has been ongoing for at least 8 days and there have been at least 11 since midnight today. 2 neighbors had service calls planned that were then cancelled by Xfinity as "Everything is
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Hi I'm using an Xfinity gateway only. I do not have the bands split, I have never been advised nor shown how to do so. House walls are drywall and wood. The dead spots and low signal strength are numerous: All bedrooms other than the one with the Ga
Constant wi-fi drops by mobile devices with 6ghz gateway
With such limited range on 6ghz, we have numerous dead spots throughout the house. We got the wifi pro extender, but it does not seem to do anything to extend the 6ghz. A technician even suggested where to put it, but the dead spots remain. The other main problem is, our phones and tablets will lose
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Phone has no dial tone since gateway upgrade
This seems to be happening to everyone. Why not make it obvious how to address this issue? Phone not functional. Goes straight to dial tone. Please fix this.
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Home Phone Service & Equipment
@kvangork Doh! As soon as I posted this message the chat icon appeared. Direct Message sent.
Gigabit X10 availability
Hi, I am trying to find information about the Gigabit X10 service at my address, and I am having trouble getting that information.
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Good afternoon kvangork we would be happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this f
Gigabit X10 availability
Hi, I am trying to find information about the Gigabit X10 service at my address, and I am having trouble getting that information.
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@XfinityChelseaB I'm not seeing the option to send a direct message, but I have the same question as the user who started this conversation. Could you or someone else reach out to help me get the process started?
Gigabit X10 availability
Hi, I am trying to find information about the Gigabit X10 service at my address, and I am having trouble getting that information.
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Add channels
My name is Howard I would really like Xfinty to re add FETv and add Me TV toons and .Me TV plus
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Channels and Programming
Thanks to everyone for the information. I borrowed a smartphone and installed the Xfinity app on it temporarily. With the app, I was able to re-enable the browser-based admin console according to the instructions given by user_0s1jik & eg7789:Wi
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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@user_nvsl0h Thank you for sharing that update! It sounds like those interruptions were definitely disruptive, but I’m glad to hear your connection has been stable since Friday evening. We appreciate your patience while those issues were resol
Anyone know how to speak to an actual person about chronic internet outages?
My Xfinity cable internet connection has been disconnecting & reconnecting intermittently since early November 20th when Xfinity did some sort of planned maintenance or upgrade to my local area network. And I'm not talking about two or three times - my firewall shows that my connection has dropped a
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I am glad to hear you were able to find a workaround @user_dvo22. If there happens to be anything more we could assist you, please let us know. We hope you have a great week ahead of you.
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
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... the Password page then simply reloads the password page ... Are you entering your complete email address ending in "comcast.net" in the "Username, email, or mobile" space? Please be aware that there are 2 kinds of responses in this Forum: Repli
New Yahoo Migration Won't Move Past Password Page
Invited to Yahoo Mail. The sign up goes to the Password page then simply reloads the password page despite that being the password. No errors. Not moving to the next section. Yahoo says its Xfinity problem, so based on my past experiences with similar[Edited: "Language"] no doubt Xfinity will say it
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Thank you for reaching out to us @user_rywa! When subscribing to a contracted promotion, an order summary is sent with details regarding the minimum term agreement. The order summary includes a link to our Xfinity Residential Services Agreement. As m
Sunrise Debt Collection for a Debt that Xfinity Waived
I was contacted this morning by Sunrise Debt Collection for the debt of $137.57, the cancelation fee that I was told almost a year ago was waived. I couldn't keep my Xfinity internet service because I moved, which I explained to multiple agents (including a supervisor) back in February which resulte
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I was able to finally resolve the issue, end result is you must make all changes from your PRIMARY account. You cannot do this from your other accounts/ID's. The error messaging for this is nonexistent and just gives the obscure "Hmm, this page didn
Error message on Account management website
Hello, Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?
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Good day! We don't have any updates to share on the escalation we've created for you just yet, but rest assured we'll follow up with you in our private messages as soon as we have news to share 👍 We have your back the whole way through on this!
When the installation of the new cable box will be completed.
I am trying to determine when the installation of the new cable box will be completed. The box on the street. After an upgrade the equipment requires a new horizontal box and base. for about 6 weeks the equipment has been left totally exposed to the weather and possible vandalism. I have been told h
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... it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. ... The -S box is probably a Samsung, the -P, Pace. See "Pace and Samsung XG2" on https://www.xfinity.com/support/articles/x1-hub-vs-companion-b
New cable box upgrade question
I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New
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Hi, @user_7mgy20 and thread! We appreciate all the troubleshooting steps and answers to our questions that you all provided! Our engineering team has moved this to a known issue so no further steps are needed at this time. The Xfinity Stream app is n
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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To close this out, Xfinity's site showed at least two outages in my immediate area after whatever change they made early Thursday morning, the second (or third) area outage occurring on Friday evening. Since that last outage was fixed by Xfini
Anyone know how to speak to an actual person about chronic internet outages?
My Xfinity cable internet connection has been disconnecting & reconnecting intermittently since early November 20th when Xfinity did some sort of planned maintenance or upgrade to my local area network. And I'm not talking about two or three times - my firewall shows that my connection has dropped a
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Yes, I have been patiently receiving 20mb over my gigabit service, with only spotted decent speeds, for about a month. It seems to have coincided with my residential service having started a year ago. It’s about time to switch providers.
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Slow speed: receiving 150mb on a 1gb circuit
Hi, how can I talk to a support agent about slow internet speeds? 1800xfinity restarted my modem/router twice, no luck. And no way to talk to a live human being. Hoping to talk to someone in person to troubleshoot. Paying for 1g, receiving no more than 150mb and less than 70mb at other times. New cu
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