Xfinity Community Forum

@XfinityTommy That's all covered in the link I posted.....

EG

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2 minutes ago

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Connecting to my wifi

Is there any kind of way I can see who connects to my WiFi?

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 minutes ago

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Make a payment

I want to make a payment to my account

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Make a payment

I want to make a payment to my account

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Billing

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My Direct Message thread (User_c1c1ep) has disappeared between last night and this morning. My issue has not been resolved and I did not close the thread communication. How do I get it reinstated.

user_h68fsk

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10 minutes ago

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Escalating damaged street cable replacement

Comcast customers on [Edited: "Personal Information"] (9 homes) have had tv pixelation issues for at least a year. Comcast has repeatedly sent techs to attempt various repairs but nothing has permanently resolved the intermittent pixelation. It has progressed to the point that our tv is mostly unwat

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Good Morning, @user_x9cym4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the need to ensure that everything is set up on the account to process payments automatically if you wish. You ca

XfinityAdrienne

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10 minutes ago

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Auto Pay

i need to turn on auto pay

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@XfinityRay Your app STINKS. I am so tired of reloading it. Get your act together.

user_6gpdhk

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11 minutes ago

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Xfinity app is HORRIBLE

Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load a

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It seems to be open but there is no plan and no billing. I thought when I canceled the service it would automatically close. Now when I log in I have to choose between the 2 accounts even though the old address should be closed. Yes, we used

user_jh8dg1

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14 minutes ago

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Peacock Not Working at New Address

I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs

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Auto Pay

i need to turn on auto pay

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Billing

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Yes, that is what I am explaining. The only selections available with the Surround <and> buttons are (Direct, Stereo, and Dolby Digital + ). Multi-Channel is no longer available as a Surround selection with CBL\SAT. Multi-Channel i

ruffnit

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17 minutes ago

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surround sound -- Multi Channel Stereo

We just "Upgraded" our Xfinity TV from cable to WiFi. In our large screen room we have a Denon Surround Sound System which works well. With the xfinity using cable we could select "Surround - Multi-Channel Stereo" as an option. Now wfuith the WiFi connection to the master box that option is not avai

Question

NorCal9erGal Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"

XfinityTommy

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18 minutes ago

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Ghost Xfinity Mobile Account

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@user_jh8dg1 I appreciate the additional information. It sounds like you used the same Xfinity ID information for the 2 accounts. This is typically the scenario I see with the linked accounts: https://www.xfinity.com/support/articles/switching-betwee

XfinityJustinC

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18 minutes ago

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Peacock Not Working at New Address

I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs

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My thread on the Direct Messaging site has disappeared between last night and this morning. It has been active since May 14. How do I get it back and continue my communication. My issue is not resolved yet. I did not close the thread.

user_h68fsk

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19 minutes ago

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Escalating damaged street cable replacement

Comcast customers on [Edited: "Personal Information"] (9 homes) have had tv pixelation issues for at least a year. Comcast has repeatedly sent techs to attempt various repairs but nothing has permanently resolved the intermittent pixelation. It has progressed to the point that our tv is mostly unwat

Question

Hello, @user_urc2hw. We wanted to check in as we saw you created a new post for email issues. Can you reply here and let us know the method with which you check your emails : web portal/phone app/desktop app, as well as what error message you are see

XfinityFrank

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19 minutes ago

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My xfinity email

Why can’t I get my emails

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@user_thgfwq Our team is here to help. You can use the forgot my password option to reset it or use this link www.xfinity.com/password to reset it.

XfinityKei

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22 minutes ago

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Can't Get Into Email [Edited]

I can't get into my email, I don't know my password [Title Edited: "Personal Information"]

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user_dkylcq Hi there! Thanks for using our Forums and for taking the time out of your week to write us. We are here happy for the chance to work with you to make sure your service is working properly and so we can make this right. How has your connec

XfinityJorge

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25 minutes ago

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Credit for Loss of Internet and TV Service

Getting an Xfinity human being is impossible! The worst customer service I have ever experienced!!!!! My internet and tv service was down for 3 days (including my busiest work day, Sunday) and now the website tells me I am ineligible for credit because it was weather related! If this isn't resolved

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Hello, @user_yq4d5f have you returned all equipment on the account? Typically, you have to fulfill this obligation and credits are then refunded. Some additional reasons why it may not have been processed: Account isn’t disconnected. Transferr

XfinityThomasC

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26 minutes ago

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refund my credit balance

Please tell me how to get my credit balance refunded.

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i need to turn on auto pay

user_x9cym4

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27 minutes ago

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Help with restoring service

Hello my service was disconnected today due to my past due scheduled payment not being processed and i wanted to have it reconnected and i will pay it tomorrow morning i had a fraudulent charge that wiped out my account and i just need help

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user_sc4vak We’re sorry you’ve been stuck dealing with that, especially after already trying the refresh, power cycle, unplugging it overnight, and still not being able to get through to someone. The XRE-00250 error u

XfinityAirelle

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28 minutes ago

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Xfinity flex not working

My Xfinity flex isn’t working. When I turn on my tv using the flex remote, there’s an error screen telling me to call 1-800-Xfinity and a code in the bottom right corner of the screen XRE-00250. I’ve tried hitting the refresh button, turning it off and on, and unplugging it. I let it sit overnight b

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@user_jh8dg1 that is a great question. Peacock Premium which includes ads is included with customers who have 1 Gig and above internet, as well as Platinum or Diamond Members. To get the ad free Peacock Premium Plus you would need to upgrade and pay

XfinityJustinC

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28 minutes ago

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Peacock Not Working at New Address

I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs

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Xfinity Mobile Service Disconnected for Fraud – Identity Verified, Still No Service

I'm looking for assistance from an Xfinity employee because I have exhausted every normal support channel. My Xfinity Mobile service was disconnected due to an alleged fraud concern without any prior notice or warning. I was not contacted by phone, email, or text before my mobile service was suspend

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Getting Started

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