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I can see why that's frustrating. Since Apple TV+ is managed through Apple, you won't watch it from the Xfinity website on your iMac. Let's try a few quick things: 1. Open the Apple TV app on your iMac (or go to https://tv.apple.com).2. Sign in with
apple tv
I subscribed and activated apple tv. It shows up on my computer, but I can't record on my TV. The TV says I don't have a subscription.
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user_zkr1u4 Thanks for reaching out for assistance with your connection issue, and thank you @EG for assisting. Are you still running into issues with the connection at this time we can continue troubleshooting with you?
Internet Keeps Disconnecting
We’ve been having an issue for the last 3 days now where our WiFi keep cutting out every 15-20 min,our devices stay connected to the WiFi network, but the Internet goes out constantly. This happens multiple times a day, and seems to happen more and more each day and it’s getting really frustrating
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upload speed
My upload speed stinks! I lease an XB8 directly from Xfinity on the 1 GB tier, and this afternoon when the tech was here to look at why my upload speed was only at 3.19 mbps, he claimed that he made an adjustment that got my upload speed to 61.02 mbps. Since I'm in the Nashville, TN, area, I just re
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Your Home Network
Paperless Billing Issue
I am signed up to receive the paperless billing discount, but did not see it on my latest billing summary. The Xfinity AI chatbot is not helpful and I've opened over 20 tabs of Xfinity support pages trying to resolve this issue. I'd like to just get this resolved with a real human being and no I don
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Billing
Active Xfinity NOW Member (Platinum) - We’re sorry, your account isn’t eligible for this Peacock offer - to redeem Peacock Membership
My Xfinity Membership page shows Peacock Premium as an available/redeemed Platinum benefit, but the Peacock activation page says my account isn't eligible. Please check the Peacock entitlement on my account and re-provision/reset the Peacock Premium entitlement.
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Customer Service
Xfinity id and tracking order
I placed an internet order on August 20 and my order is still pending. I was told a technician is scheduled for tomorrow, but I have no confirmation email and I can’t see the appointment in my account. Can you verify that the installation appointment is still scheduled? Whenever I try to login to th
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Sign-In and Account Management
Activate Peacock Premium Benefit
I got an email saying I can activate my free peacock premium benefit, but when I click the link I don't see it anywhere.
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Customer Service
No Shipment Email
I ordered an internet plan last Tuesday and the confirmation email says that I will receive a separate email when equipment has been shipped. Still no email so far. How can I check when the equipment will arrive?
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Customer Service
@user_ajizrq To redeem the $300 smartwatch offer under the Xfinity membership, you should follow these steps: Go to the Account tab and select Xfinity Membership. Open the Available Membership Benefits tab and click the caret next to the smartwatch
Unable to get the 299 Smartwatch Discount for being a Platinum Member
On the website and mobile app, it clearly states that Go to: Login --> Membership Benefits --> Learn About Membership (scroll down to bottom of page) --> Scroll down to bottom of page and it states: "Smartwatch discount: Limited to Xfinity Gold, Diamond, and Platinum members with account in good sta
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But how do I accept the offer? Please provide exact keystrokes as no one else has been able to provide this.
Unable to get the 299 Smartwatch Discount for being a Platinum Member
On the website and mobile app, it clearly states that Go to: Login --> Membership Benefits --> Learn About Membership (scroll down to bottom of page) --> Scroll down to bottom of page and it states: "Smartwatch discount: Limited to Xfinity Gold, Diamond, and Platinum members with account in good sta
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treyy1st, thank you for reaching out. If you visit this link https://www.xfinity.com/support/articles/account-ownership-change, you'll find the steps needed to get started. Your brother, the account holder, will need to reach out on their end to get
Change Account Name
My Xfinity account name is under my brother’s name and he has moved out for college and I would like to change the account to my name.
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Thank you for posting on our community forums, Dang2026. I'm sorry to hear about your speed concerns. We'd be happy to check the bootfile and make sure the correct one is provisioned. Could you please send our team a Direct Message with your name and
Not getting 2gig speeds with UCI
I'm getting only 1.3GBps download and 40MBps upload on my new "Next Gen Tier" modem of Ubiquiti UCI that I had installed today with a technician installing the service. I'm on the 2GBps plan. I am using a 2.5GbE port on my UDM pro. Ubiquiti UCI is a certified Next-Gen Mid-Split modem. I believe I am
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Change Account Name
My Xfinity account name is under my brother’s name and he has moved out for college and I would like to change the account to my name.
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Sign-In and Account Management
Compliment - service outage
I have been a customer for 20+ years and I'm ready to drop your services over this last experience. On Friday evening, Aug. 21, 2026, I came home to find my service line laying across my driveway. Jumped on the phone with automated assistant and got a service call scheduled for Saturday the 22nd aft
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Xfinity Compliments
We hope that the content becomes available soon @user_qzq0pr. The network provides the availability and content on the OnDemand platform. We appreciate you sharing your interest and hope you enjoy the vast amount of content available OnDemand.
The Chi season 8
Why is The Chi season 8 not available to Showtime with Paramount plus subscribers? It was available 3 days ago and now it only available to Paramount plus subscribers. It's a Showtime original series.
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We don't have a way to reset the ordering process on the site, I apologize. You may be able to get around this by clearing the cache and cookies in your browser, or accessing the site in incognito mode.We can't guarantee that the promotion would say
Unable to verify identity when adding included Xfinity Mobile line
I’m an Xfinity Internet customer and my plan includes one free Xfinity Mobile line. When I try to add the line, the website says “Unable to verify your identity” after I enter my SSN and date of birth. Both are correct, and my SSN was issued very recently. I already tried chat and text support, but
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@Pharrell, We can help with your billing concerns. Can you please meet us in DM? To send a Direct Message: Click "Sign In" if necessary • Click the "Direct Messaging chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Suppo
is my service set to be disconnected?
can comcast confirm. im getting conflicting messages. i just paid 100 dollars it told me watch out for late fees another page says it will be disconnected on the 24
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Thank you for those additional details; we appreciate it @user_r14qkc. Let's take a closer look at your equipment and perform some additional troubleshooting to see if we need to get a ticket submitted. To get started, please send us a
Terrible!
I have the service once before, and it was pretty good. I moved twice since then one location didn’t offer the service so I didn’t have it there. I figured I’d get the service at the new house. I signed up and got my modem. All that part went pretty smoothly. But after two weeks, one Field service t
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I hope y’all plan on addressing this matter on a larger scale, because I’ve been getting the same cycle of issues for a while now. Just like he said, it’s this ridiculous round robin of sites within the Xfinity ecosystem, and NONE of them talk to th
user_mzidgh
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Free Peacock subscription reward error
After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told
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