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Hey @user_t20pze , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your gateway. I would be more than happy to offer my assistance looking into this further f
MoCa won't show being enabled on gateway
My XB gateway's built-in MoCA keeps auto-disabling due to a background firmware conflict. I already have a physical PoE filter installed. I need an official Xfinity employee to open a ticket to whitelist my gateway profile so the cloud controller stops sending disable commands. The MoCa was showing
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Moved Addresses Still Getting Billed
Moved service addresses around 6/10. Still getting billed full charges by Xfinity. There's a $-225 balance on the account now. And all this after speaking to 4 representatives for over 4 hours. Absolutely ridiculous, I will probably move to a new ISP after this lease is up. That's if they even cance
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Billing
Hello @user_3l5cp0 Our service specifically uses coax, so if you don't have an outlet a professional installation from one of our techs will be required. This is a one time $100 charge but covers the outlet installation, modem installation and networ
No coax cable wall outlet
I just received xfinity wifi gateway internet box but as I tried to hook up the device I noticed i dont have a coax cable wall outlet in my apartment. Is there another way for me to get wifi. My email address... [Edited: "Personal Information"] Phone # [Edited: "Personal Information"]: Sincerely, Er
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user_j28dsna Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues with your connection. We'll be happy to look into this further. Please send a Direct Message with your full name and addr
Bufferbloat on XB8-T, Nothing Fixing
I've been experiencing bufferbloat on my XB8-T gateway, with seemingly no fix. Wired or wireless, different devices, etc. My most recent bufferbloat test on Waveform was a B, right on the edge of a C. I work from home in a position where I almost entirely telecommunicate with clients. I constantly a
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That is correct @OldeFatGuy, but there are other third party speed tests that are available through the web browser that you can use.
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
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@user_1dhm7p Sorry to hear the internet is having trouble. A blinking orange light can indicate an activation issues or just general connection issues. Either way it signals issues with it trying to make the connection to the network. It sounds like
My internet stopped
I’m a new customer and my Wi-Fi was just installed about a month ago and it was working perfectly fine and all of a sudden it just stops working and I tried to do everything that AI Assistant told me to do and it still isn’t working and it’s set me up for an appointment for a tech visit in a week fr
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user_dgtg2a Thanks for reaching out to us for help with your streaming concern on your Roku. When you say you can't connect it do you mean you can install the app on the device, or it's installed but won't open?
Xfinity streaming on Roku is not connecting
I’m not able to connect my Xfinity streaming service to my Roku
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Thank you again for reaching out, and we're very happy our team was able to get your Peacock issues resolved. Please let us know if you need anything going forward. Have a great weekend!
Peacock premium offer cant be activated
I received an email informing me that Peacock premium is included with my Xfinity Platinum membership, I clicked the link to redeem it and it shows up as a redeemed benefit and tells me I have a benefit to activate but when I go to activate it it takes me to subscriptions and it says I have no subsc
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Xb8 not getting midsplit or high split speed
Hi my xb8 needs reprovisoned or or updated to get the faster speed neighbors has it on there xb8 will I need switch to the 2gb plan? Or will it work on the Gigabit extra plan im on?
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Your Home Network
@XfinityNatalie So the answer to my question is, no, I cannot use Xfinity Speed Test to test my laptop anymore. Thank you for confirming what I suspected when I posted.
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
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Cancel service
I want to cancel my internet service, why can't I just do it online?
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Your Home Network
Internet not working
Internet not working extremely slow need technician appointment
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Customer Service
Inconsistent information of mobile plan
I previously had an Xfinity Mobile line under an account where I was not the primary account holder. Before starting a new Xfinity Internet service, I called to confirm whether I would still qualify for the $10 Unlimited Premium line promotion, even though I had used Xfinity Mobile before. The repre
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Plan
Hello @user_85xn3n, and thank you for taking the time to reach out to us on our Xfinity Community Forum! You posed a great question!😀 Our Xi6 (sometimes listed as Xi6-T) is a companion box, which means it doesn’t have built-in DVR storage on i
Received Xi-6T box to replace old cable box
Does the Xi-6T box have DVR capabilities to record multiple shows at once?
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user_i8p81l, hello there and thanks for reaching out! I understand your frustrations. Have you recently updated your application?
Green screen
I am streaming on my Android phone and the screen is green there is audio but no video
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New Construction Address Does Not Show Up For Transfer
I am unable to transfer services or check to see if I can keep Xfinity service because my address does not show up. Home is considered new construction.
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Your Home Network
Hey @lcag123 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking time to reach out regarding your internet speed. I would be more than happy to offer my assistance looking into this further fo
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Xb8 not getting midsplit or high split speed
Hi my xb8 needs reprovisoned or or updated to get the faster speed neighbors has it on there xb8 will I need switch to the 2gb plan? Or will it work on the Gigabit extra plan im on?
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