Xfinity Community Forum

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Xfinity presented a comparable deal to AT&T to keep customer. Never hurt to reach out.

user_zkjkxi

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1 hour ago

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1-click from switching to AT&T

AT&T is offering me 500gb/$65 non-promotional + 150 GiftCard. No contracts, forever price. xFinity just bumped my bill to $85/month for the same speed. Wants to lock me in 5 years, wants to me add mobile, and what is even this xFI Complete nonsense. Giving xFinity a chance to keep a customer here. D

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user_5hud5b - Thank you. Let's take a closer look and troubleshoot this issue together. f you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into t

XfinityThomasA

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2 hours ago

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U

Disconnecting after starting up PC

After starting up my PC [From Sleep or Turning on] i go into online gaming a bit soon after but as soon as the first match/game starts up [about 5-10 mins in] it disconnects me, afterwards its no problem

Question

user_7b4f3a Thank you for letting me know you have tried those options already. I would be more than happy to see what we can do to help get this updated for you. If you could send our team a direct message with your full name, the name listed on

XfinityAmandaB

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2 hours ago

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U

Error message when attempting to update payment method

I need to update my payment method and setup auto payment for my checking account but keep getting the same error message, "Looks like something went wrong." I tried the app, the website, and multiple devices and browsers. I have spent about 6 hours on the phone with Xfinity support over several day

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Eternity cable directly to the wall

user_5hud5b

replied

2 hours ago

to the conversation:

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U

Disconnecting after starting up PC

After starting up my PC [From Sleep or Turning on] i go into online gaming a bit soon after but as soon as the first match/game starts up [about 5-10 mins in] it disconnects me, afterwards its no problem

Question

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I am both the account manager and the primary user. My husband tried logging in with his profile but it didn’t work for him either. The issue is not with my home network. I’ve tried it both from work and home and using wifi as well as with cellular d

user_7b4f3a

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2 hours ago

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U

Error message when attempting to update payment method

I need to update my payment method and setup auto payment for my checking account but keep getting the same error message, "Looks like something went wrong." I tried the app, the website, and multiple devices and browsers. I have spent about 6 hours on the phone with Xfinity support over several day

Question

user_7b4f3a Thank you so much for stopping in for help with updating your payment options. That does sound frustrating, and since we do take your payment information security seriously, we would not be able to update that information for you over thi

XfinityAmandaB

commented

2 hours ago

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2

U

Error message when attempting to update payment method

I need to update my payment method and setup auto payment for my checking account but keep getting the same error message, "Looks like something went wrong." I tried the app, the website, and multiple devices and browsers. I have spent about 6 hours on the phone with Xfinity support over several day

Question

U

Error message when attempting to update payment method

I need to update my payment method and setup auto payment for my checking account but keep getting the same error message, "Looks like something went wrong." I tried the app, the website, and multiple devices and browsers. I have spent about 6 hours on the phone with Xfinity support over several day

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Billing

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user_htgpi3, I am not sure on why this is happening. Let's take another route. The best recommendation for your activation is to go through the application. Visit this link here following the instructions for your new gateway. https://www.xfinity.com

XfinityQue

replied

3 hours ago

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U

Stuck in loop

Xfinity Assistant keeps looping and won’t connect me to an agent. Need help provisioning/activating new modem and credit for gigabit service not delivered.

Question

U

It looks like it now broke me out of the loop but when I select the “Chat with an agent” button, it says “Got it. I'll put you in touch with a live agent now.” and doesn’t put me in an actual queue yes, I’m using the App

user_htgpi3

commented

3 hours ago

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U

Stuck in loop

Xfinity Assistant keeps looping and won’t connect me to an agent. Need help provisioning/activating new modem and credit for gigabit service not delivered.

Question

user_htgpi3, hello there! Thank you for reaching out. You would do that through the Xfinity Application. Are you using the Xfinity Application?

XfinityQue

commented

3 hours ago

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U

Stuck in loop

Xfinity Assistant keeps looping and won’t connect me to an agent. Need help provisioning/activating new modem and credit for gigabit service not delivered.

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U

Stuck in loop

Xfinity Assistant keeps looping and won’t connect me to an agent. Need help provisioning/activating new modem and credit for gigabit service not delivered.

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Customer Service

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I'm not a Comcast employee, just an extremely disappointed customer. WLVT is a smaller PBS station. They were providing Create TV through Comcast. WLVT lost funding due to our government's cuts, as did most PBS stations. WLVT can no long afford Creat

jiart

commented

3 hours ago

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Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question

Ethernet Switches

Can I daisy-chain two Ethernet switches off an HB8 and will I see any loss of speed or bandwidth? The first switch has two ports in use and is about 15 feet from the gateway. The second switch is is about 50 feet away and will have two ports in use. On the second switch port #1 will have a 10 ft run

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Your Home Network

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Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type

XfinityVictor

replied

4 hours ago

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Peacock Premium

I have been receiving Peacock (with ad) as part of my redemption through Xfinity Rewards as a diamond membership. Today when I access Peacock, it shows that I no longer have an active subscription. I’m also a Gig internet subscriber, am I eligible for the included Peacock Premium subscription?

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Thanks, I’ve sent you a DM.

wongkwp

commented

4 hours ago

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Peacock Premium

I have been receiving Peacock (with ad) as part of my redemption through Xfinity Rewards as a diamond membership. Today when I access Peacock, it shows that I no longer have an active subscription. I’m also a Gig internet subscriber, am I eligible for the included Peacock Premium subscription?

Question

asylum7830 Thank you so much for stopping in for help with your porting issue. This is not the experience we want any customer to have. It does look like you have gotten this escalated to the highest support team already. With the ticket you provided

XfinityAmandaB

commented

4 hours ago

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Xfinity will not provide a working unlock code

10 days ago I started the process of porting out a line to another carrier. The phone was paid for and met all requirements to be unlocked. Yet, it was still locked. A dozen phone calls and 7 wasted hours and the phone is still locked. I was given an unlock code that doesn't work. I have tried every

Question

Hello, user_a16l5b, and thank you for joining the Xfinity Forums community! We’re glad you reached out for help with your Xfinity Internet. I completely understand how frustrating it can be when you can’t enjoy your connection—I&rsq

XfinityThomasA

commented

4 hours ago

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U

Internet is out

My Internet just stopped Working in the light is blinking on and off from green to yellow

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@wallyk52 Yes, WLVT PBS39 is who isn't going to be broadcasting it any longer. That's who we should be complaining to about this.

user_pp7syw

replied

4 hours ago

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U

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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Create is not stopping broadcasting. The PBS station that carries it locally is not going to be carrying it any longer.

user_pp7syw

replied

4 hours ago

to the conversation:

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U

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

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What does that mean? Who is the local carrier and why can't they continue broadcasting? Please explain in clearer language.

user_pp7syw

replied

4 hours ago

to the conversation:

0

U

Create TV Being Removed From Lineup

I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.

Question