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Greetings, @user_bzona9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about activating this other outlet in your home. You have definitely come to the righ
Request to activate dead coax outlet for modem move
Hi, My internet is working normally at its current location. I have an existing coax outlet in another room that has never been activated. I would like to schedule a technician visit to activate that outlet so I can relocate my modem there. The coax in that room is terminated and comes out of a pass
Question
@user_kkq1mn Thanks for reaching out to us we do apologize for any inconvenience, you are correct: if you cancel service within 30 days, you should have the money back guarantee processed and be refunded for the $25 deposit you paid. I'll be happy to
Dispute of Incorrect Charges, Payment Return Fee, and Request for Zero Balance
Dear Xfinity Support, I am writing to formally dispute the incorrect charges on my closed account and to request an immediate zero-balance resolution. Case Summary Service Signed Up For: 300 Mbps Xfinity Home Internet ($25 deposit paid) Actual Performance: Less than 20 Mbps bandwidth at home Cancell
Question
Greetings, @user_74r7qy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing statement issue. You have definitely come to the right place for a
My name appearing on bill statement after transfer
I have purchased Xfinity wifi and then transfer to my roommate as primary account and I became manager to the same account. All the bill statements still show my name. Now I vacated the room and I was removed from manager as well. I don't see any xfinity services active on account. Will the new bill
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@elv1997 I'm glad we were able to get this sorted out and restore your Peacock Premium access. Thank you for giving us the opportunity to help. If you run into any other issues or have questions in the future, please don't hesitate to create a new p
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
Question
@user_1oqicz I am sorry to hear you are having an issue using the cable box to access your HBO MAX content. What troubleshooting steps have you taken?
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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@user_ujn8o4 This is a great question. The updates should take about ten minutes, and it ensures the equipment interface and programming is running correctly. The updates also checks that your daily TV listings and on-demand menus are correct and up
update window
I have set my daily update to happen between midnight and 2am so why does it sometimes (like once a week) update at a time outside this window (like 4am)?
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To be honest your reply is an instance of the problem. I’m not asking for a refund or any special treatment; I’m sharing information: a real end to end experience and pointing out how a step in that workflow exposes xfinity customers to scams (and b
Constructive Feedback on Support User Experience
Good afternoon Xfinity; I wanted to take a second to leave some constructive feedback on my experience with Xfinity support. Briefly, my internet was down this morning. I work from home, so this is typically a major problem when I don't have Internet during business hours. I work in technology and d
Question
donander1 I can definitely see why that's frustrating. A couple of questions: When you schedule the recording, are you selecting the program from the guide or setting up a manual recording by channel and time? Does this happen only with the nationa
D v r records local news, instead of national
We have been recording the NBC. National news and local n b c news for several years.But now, instead of the national news, it records the local news
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@user_rx6xdi Could you tell me more about what you are trying to reset?
Reset pcpn
I need to reset pcpn it successful all my Xbox I need to get it reset please can you help me thank you
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@jjgustav Thanks for reaching out to us, we apologize for any inconvenience. Have you tried going to the local Xfinity store to see if they have any more of the XR11 remotes in stock?
Inferior Xr15 remote
Many have voiced their opinion about the really poor design of the Xr15 remote compared to the Xr11. The buttons are too small, it's less comfortable to hold and use and the 'What did they say?' replay button is gone. We all pay a small fortune for Xfinity service and should be provided with equipme
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Thank you for clarifying, @Soke256. Did this "Out of Home" error just start happening recently, or has it been a constant issue since you got this phone or downloaded the app? Are you getting a similar error with any other device, or is it just happe
So tired of Xfinity App
Never loads, when it does, it will say some nonsense like you can only play this on your wifi, what's the use of the app if I'm home!?!? Such waste of money. Definitely exploring better options.
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user_5sd9lc Please send a Direct Message with your full name and address. We'll be happy to take a closer look at this for you. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page)&nbs
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_d166wz Our team ishere to help we can certainly check on your account changes to resolve this for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on
Unauthorized Mobile Care Charges
@Xfinity Support To Xfinity Mobile Support, I am writing to formally dispute unauthorized charges on my account and to demand immediate action. On March 30, 2026, Xfinity Mobile Care was added to two Apple Watches on my account ($15/month per watch, totaling $30/month) WITHOUT MY AUTHORIZATION OR CO
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing error
Hello, I need help with a billing error and closing a duplicate account.On May 12, 2026, I changed my internet plan to a cheaper one at my address: [Edited: "Personal Information"].Instead of updating my existing account, the system accidentally created a brand new duplicate account. As a result, I
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@user_xtm4uj @XfinityCarolyn Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Packet Loss Burst
Hi, I recently upgraded my home internet to 1G with the Gateway wifi/modem. Since I made these upgrades, I have experienced video drop off problems with the video conferencing service I use (called Simple Practice). The issue is that the client side video goes dark, I can hear them, they can hear an
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dispute of Incorrect Charges, Payment Return Fee, and Request for Zero Balance
Dear Xfinity Support, I am writing to formally dispute the incorrect charges on my closed account and to request an immediate zero-balance resolution. Case Summary Service Signed Up For: 300 Mbps Xfinity Home Internet ($25 deposit paid) Actual Performance: Less than 20 Mbps bandwidth at home Cancell
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request to activate dead coax outlet for modem move
Hi, My internet is working normally at its current location. I have an existing coax outlet in another room that has never been activated. I would like to schedule a technician visit to activate that outlet so I can relocate my modem there. The coax in that room is terminated and comes out of a pass
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Employee unauthorized use of equipment-namely a bucket truck.
This is an urgent matter as someone will be back here tomorrow. It’s imperative a supervisor be in attendance without the employee notified beforehand. This will be in Salem, MA
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user_07p2lk Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if nece
XfinityBenjaminM
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Billing error
Hello, I need help with a billing error and closing a duplicate account.On May 12, 2026, I changed my internet plan to a cheaper one at my address: [Edited: "Personal Information"].Instead of updating my existing account, the system accidentally created a brand new duplicate account. As a result, I
Question