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Hi there, user_j1qrs8! We appreciate you reaching out regarding your billing concerns with the broadcast fee. I understand how important it is to ensure your monthly rate fits within your budget. Not to worry! You have reached the right team to assis
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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paramount error code 3205
Using Xfinity cable box. Wi-Fi good in the room Samsung Smart TV. Shave tried all suggested remedies , but still very erratic.
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Customer Service
user_2a9416, hello there, I understand. We are asking what error message you're getting when you attempt to rent a movie. You should see it when you click Rent.
I am trying to rent a movie on demand but can't. Please advise.
I am trying to rent a movie on demand but can't. Please advise.
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Hello @user_v25qs1, Thank you for reaching out on our community forum. I can take a look at that account for you. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity
Billing and payments for unused services
I need help with the old address we’re all the money was coming out
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Terrible customer service
Who do you call or contact to file a complaint about terrible customer service from a customer service representative? On January 30th at 4:54pm until 5:14pm from Oak Lawn, IL, I called Comcast to try to get a discount or downgrade my services because of my lack of employment. Instead of the custome
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Customer Service
Hello, puddytat2tn1! We appreciate you reaching out this week regarding your recent concerns with support. Your feedback is important to us! We are always more than happy to help here via our XFINITY Community forum. Please let us know if you still r
Landline not working
I recently upgraded to the Xfinity gateway and my internet is working great but my landline has no dial tone. I have tried plugging my phone directly into the modem and it still does not work.
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The message provided by @XfinityAirelle is a reply for the poster @user_nnc84n.
direct message
How do I send a direct message to file a complaint? I don't see an option at the right hand corner next to the bell. ??
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replace outdoor box on the house wall
The cover is broken and in pieces on the floor. Likely caused by the latest install of fiber. How can I get this replaced?
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X1
I'd like to talk to a rep about renewal options for my internet+TV plan. Must continue my Cablecard option.
I'm almost up with my yearly contract, and I'm looking for deals to keep my costs low. I must keep my existing Cablecard option active. Will want to change my TV channel plan to "Sports & News TV". Can someone assist me?
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Customer Service
@jbeh October 2025? Ours was incredibly high also, without any change in our usage.
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Cancel internet service
I want to cancel my Xfinity internet service. Please cancel my internet service. best regards, Act 8778 10 313 1067683
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Billing
@user_6r20xn Are you seeing a service interruption from our Xfinity app by any chance?
Internet Down 21224
Internet down. Customer service not responding. Technical support not responding.
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Services for 2 addresses
Is there a way to add service to a secondary address?
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Your Home Network
Hello @WD19, thanks for taking the time to leave a post. I can understand how frustrating this may be, especially when disabling CEC solves the freezing but breaks other functions. This freezing issue arises from a conflict between the Xfinity X1 box
Denon vs XG4
Like others, I finally figured out that you have to disable the CEC in the X box to prevent it from freezing when you switch inputs. Is this a Denon or X problem? By disabling the CEC in the X box, turning off the X no longer turns off the tv and some functions on the Denon box remote no longer func
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Porting number
Xfinity Mobile generated a valid transfer PIN for my mobile numbers on Friday, which I provided to Verizon. Verizon submitted the port request, but Xfinity failed to release the numbers. Since then, Xfinity has refused to generate a new transfer PIN or manually release the numbers, incorrectly claim
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Devices
@user_h8dsfv We just don't see your DM, but it might have made a new case. I would try to do it again to see if we get it on our end.
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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We do see your response, user_57dg9o and are following up with you on that 1-1 thread. Thank you so much for your patience and willingness to work with us here on the Xfinity Forums.
Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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Make an appointment
I'm struggling to make an appointment to have a technician come out and install new cable outlets. Need to move the modem from one room to another. (Swapping rooms around and don't want to leave the modem in the room with 2 little girls.) For some reason making an appointment is a big hairy deal.
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Customer Service
Hello @user_RIF30, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if diffe
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refund my credit balance
Please tell me how to get my credit balance refunded.
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