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I am incredibly sorry that you have been without a resolution since Wednesday afternoon. Dealing with a multi-day service issue is beyond frustrating, and I completely understand why you are feeling this way, it is certainly not the level of support
Cell phone not working and making texts
I've been having an issue since 1:30 on Wednesday I have not got this problem resolved yet. I am very upset and I'm going to go to another company that this is not resolved quickly
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Hi @user_s2u3zd, to better understand, are you missing emails or are you saying you haven't received the email to transition to Yahoo?
comcast email acct switch to yahoo
how do i know total acct size of comcast email before switch to yahoo so I can purge enough before the switch and have everything transfer without further size restrictions
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user_9nhw7c, hello and thanks for reaching out. If you have xFi Pod Extenders, you would not be able to split bands. Splitting bands will allow you to create a "guest" network for your home. Follow the instructions listed here to modify your WiFi set
guest network
How do I create a Guest WI-FI Network. The option does not show up in the app nor can I find it by connecting directly to the router/modem
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@XfinityJon @user_6wksmh Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329
Target Gift Card Scam
I had a frustrating evening last night with the Target Gift Card Scam. Mercifully I did not fall for it - but the amount of information they have from the Xfinity system is really, really concerning. Did Xfinity have a data breach? I have 2FA on my account, but this team knew my address, my account
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Funding cuts is a scam perpetrated by PBS and NPR. For decades they claimed only 5% of their funding was from the federal government (we taxpayers, you know). They said that repeatedly that they really didn’t need those funds so they could claim they
Create TV Being Removed From Lineup
I was watching Create TV and a banner appeared at the bottom of the screen saying it will be removed from the lineup on January 1st. Is this something that was Comcast's decision? If so, I would very much like the network to stay.
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Please send us a direct message with your full name and the service address. We can check the existing ticket and escalate it to the higher corporate mobile team to help get this resolved for you. To send a "Direct Message" to Xfinity Support:
Escalation on Support team - Unable to unlock the devices after paid the bill.
Team, Does any one know the escalation matrix for Xfinity mobile ? The chat support team is not that much capable to resolve the issue on unlocking the devices. From past couple of day i chasing to get it- but team says every time we will here to help you only thing. But failed to help. As of now i
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Nope - Issue is same and wasted my payment which is $1800. I would like escalate to higher level team for resolution.
Escalation on Support team - Unable to unlock the devices after paid the bill.
Team, Does any one know the escalation matrix for Xfinity mobile ? The chat support team is not that much capable to resolve the issue on unlocking the devices. From past couple of day i chasing to get it- but team says every time we will here to help you only thing. But failed to help. As of now i
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Yeah, liking my own posts too. Deal with it, and to quote Dip$h!7 Dereck from Stranger Things, “suck on my fat one” 🖕
outage
So, outages multiple times a day, every single day, up to 20 minutes at a time here in Colorado Springs. Xfinity straight up lied to us, offering Xfinity plus for free, went to store to collect said equipment, got pretty much lol’d at, and went home to more outages. Xfinity is the absolute worst isp
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I simply cannot be bothered to type this out with proper grammar and spelling. Let my rage post be a warning. Go with Underline, an actually wonderful company. F xfinity right in the a.
outage
So, outages multiple times a day, every single day, up to 20 minutes at a time here in Colorado Springs. Xfinity straight up lied to us, offering Xfinity plus for free, went to store to collect said equipment, got pretty much lol’d at, and went home to more outages. Xfinity is the absolute worst isp
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@szmad I have a Netgear CM2050V. We got run through the ringer waiting to get next gen upload speeds. It was briefly approved for a couple months, then pulled off the approved list and we all got our firmware downgraded because some people we
Xfinity says my modem is too slow for my maximum service speed -- are they right?
I have an Arris surfboard SVG2482ac, from about 2020. I use it with Xfinity/Comcast Cable. I recently upgraded my Xfinity from 500 Mbps to 1000 Mbps. After doing this, Xfinity sent me an e-mail saying that they checked my modem and determined that it cannot support the maximum new speed of 1000 Mbps
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outage
So, outages multiple times a day, every single day, up to 20 minutes at a time here in Colorado Springs. Xfinity straight up lied to us, offering Xfinity plus for free, went to store to collect said equipment, got pretty much lol’d at, and went home to more outages. Xfinity is the absolute worst isp
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Your Home Network
Moved to Customer Service as this has nothing to do with Accessibility/disability.
Legacy Tablo ports forwarding
Been asked, but asking again since this seems simple and was not an issue under ATT I would have stayed with ATT but pricing is horrible, and only supported a failing DSL infrastructure in my area Tablo external access uses 2 port forwards with a different public port mapped to a private port Xfinit
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Hello jimt601, Thanks for leaving a post. Sorry to hear about the connection drops that have been continuing to occur. We can certainly help arrange for a modem swap if we believe that is the issue causing the drops but would want to check a few thin
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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Hello user_ufb8oi We appreciate you reaching out and confirming that you have deleted and restarted the app already. Based on the steps provided in the link below it does recommend rebooting the modem if having trouble with the activation as well as
Xfinity app not connecting my WiFi extender
I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same
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Hasn't done it today but the tech is coming out next week. Not sure the issue is on my end since it is doing on the Stream app on my iPhone on cellular too but hey, what ever blows up your skirt Comcast!
glennbob
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Only one channel is freezing
I have an ongoing problem for several months where only one channel is freezing. Most of the time the audio stops and the picture freezes. It is usually just for a few seconds. It has always resolved itself within hours. When my TV is doing this, the Xfinity Stream channel is also doing it! Every ti
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