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user_wuoo Thank you for the additional information! We can launch an investigation for you, and see what can be done to remove the services that were not wanted, or used. Please send us a direct message. How to: Direct messaging within
Xfinity
I am requesting an escalation regarding my Xfinity billing account due to ongoing incorrect charges and the lack of a reasonable resolution. I opened my account in December at a new address and was informed that my internet service would cost around $70 per month. However, after receiving my first b
Question
Change seasonal date
Presently our end of seasonal hold is 10/26/2026. We would like to change it to 11/14/2026. thank you
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Customer Service
@ericsmom Just to clarify, are you using Chrome and it's the download notification from the web browser that is missing?
downloads
When I download a document from an email, it does not show on the right side of the screen so I can open it. What happened?
Question
user_u4imk2 Rest assured, we are here to help. I would advise attempting a quick unplug and plug back into see if that would remedy. Sometimes the power cycle of the device can help clear any impacted signal issue. If you run into another hiccup, we
1-855-270-0379 for customers with disabilities
Today, May 13, your technician Anthony installed a new Gateway wi-fi and uninstalled the old modem. He also replaced the obsolete cable box. All of this was done in my family room, which has a large 48" Sony TV. Everything worked fine, but I did not think to ask him to check out the box in the upsta
Question
Another internet outage!
Services have been down since 6 this morning with no end in site. When I try to talk to someone through the app, it tells me I can't. Why the run around? Why is there literally no one available to talk to. I dont want to talk to a bot, they're useless. This happens more frequently than ever before w
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Customer Service
Peacock access
I transferred service to a new address. My new account is default, but Peacock is asking for payment because my email is locked to my old inactive account number. Please submit an Account Entitlement Reset or a Peacock Database Refresh."
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Your Home Network
It shows as it's downloading, and I can click on it when it's ready. However, previously, a sidebar displayed after the initial download showing the last few downloads. It stayed there until either I clicked the 'x" in the right hand corner to
downloads
When I download a document from an email, it does not show on the right side of the screen so I can open it. What happened?
Question
so when I first got the notification that I had xstream that I could sign up for Peacock , I wrote in the chat to let them know to remove this feature because I did not use it.
Xfinity
I am requesting an escalation regarding my Xfinity billing account due to ongoing incorrect charges and the lack of a reasonable resolution. I opened my account in December at a new address and was informed that my internet service would cost around $70 per month. However, after receiving my first b
Question
I signed up over the phone. my apartment complex has a self sign up since Xfinity is already routed here it was a QR code to scan and I called the agent and told them that it wasn’t letting me sign up for service because there was a past due b
Xfinity
I am requesting an escalation regarding my Xfinity billing account due to ongoing incorrect charges and the lack of a reasonable resolution. I opened my account in December at a new address and was informed that my internet service would cost around $70 per month. However, after receiving my first b
Question
Thank you, Xfinity Frank. I may try to unplug that tiny box that operates the small TV in the bedroom, but I hesitate for fear of getting the same "no video signal" message and the big sign that says "this box cannot be connected..." I don't w
1-855-270-0379 for customers with disabilities
Today, May 13, your technician Anthony installed a new Gateway wi-fi and uninstalled the old modem. He also replaced the obsolete cable box. All of this was done in my family room, which has a large 48" Sony TV. Everything worked fine, but I did not think to ask him to check out the box in the upsta
Question
user_710300Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry that your Caller ID Notifications are missing from your TV. It sounds like there was a change to the set-up of your phone service when your new gateway was o
Caller ID not Displaying on TV
I with no success and I'm requesting that you check your end. Why it might be "on our end" Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach"
Question
Marked "Solved" topic now being closed.
Internet down for 5 days with no resolution.
I have not been able to connect to Xfinity internet from Saturday and have reached out multiple times for resolution. The only date for a technician was on Wednesday May 13, 2026, from 8am to 10am central. After following up I got to know the technician is running late by 30 minutes. This has affect
Question
Thank you, you are a friend to cherish. I was just now planning to call the customer service people to ask if they would schedule a return visit so that the TV in the bedroom functions appropriately. I'm spoiled and like to watch MS.Now for La
1-855-270-0379 for customers with disabilities
Today, May 13, your technician Anthony installed a new Gateway wi-fi and uninstalled the old modem. He also replaced the obsolete cable box. All of this was done in my family room, which has a large 48" Sony TV. Everything worked fine, but I did not think to ask him to check out the box in the upsta
Question
Xfinity
I am requesting an escalation regarding my Xfinity billing account due to ongoing incorrect charges and the lack of a reasonable resolution. I opened my account in December at a new address and was informed that my internet service would cost around $70 per month. However, after receiving my first b
Question
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Billing
@Wardman Thanks for reaching out to us, Easement rights are a public utility right-of-way that helps Comcast maintain its equipment. In the areas where Comcast has overhead cable lines, the space for the lines is rented from the public utility. For
Pedestal not in ground
Why was this installed, above ground and not with any way to hold it down. Black should be at ground level installed. Worst it gets knocked over with evern snow plow that comes by.....
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Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
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Devices
Accepted Solution
Hi there, @user_u4imk2. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with that TV. We can help! If this is still going on with this TV, have you tried unplugging the power for the cable box and pluggin
1-855-270-0379 for customers with disabilities
Today, May 13, your technician Anthony installed a new Gateway wi-fi and uninstalled the old modem. He also replaced the obsolete cable box. All of this was done in my family room, which has a large 48" Sony TV. Everything worked fine, but I did not think to ask him to check out the box in the upsta
Question
user_kfgrzo thanks for the additional details. No, if that's the case you don't need to call our Comcast Business team. Just send us a direct message, so we can take a closer look at the address and help 👍You can use the Direct Messaging icon at the
switch from business to residential
How do I update the type of service for an existing address? It was formerly business but has now been converted to a residence so I need residential service. Thank you.
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phone image is faded and difficult or impossible to read.
having problems making telephone calls on my cell phone [Edited]
having problems making telephone calls on my cell phone [Edited: "Personal Information - Phone Number"]
Question
user_wuoo Thank you for reaching out about your billing concerns! Normally, when streaming subscriptions services are added, they are added from the Xfinity Subscriptions page. If services were added by a Xfinity teammate they would have
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Xfinity
I am requesting an escalation regarding my Xfinity billing account due to ongoing incorrect charges and the lack of a reasonable resolution. I opened my account in December at a new address and was informed that my internet service would cost around $70 per month. However, after receiving my first b
Question