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International calls and texts for Premium Unlimited plan
I have Premium Unlimited plan. Does it cost me to receive a call from outside the US while I’m inside the USA? I like to verify that while I’m in an approved area overseas, I can make calls and receive calls as well as texts without any charge?
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Plan
International calls and texts for Premium Unlimited plan
I have Premium Unlimited plan. Does it cost me to receive a call from outside the US while I’m inside the USA? I like to verify that while I’m in an approved area overseas, I can make calls and receive calls as well as texts without any charge?
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Plan
nbc sports network
I'm in the chicago suburban market, 60056, is NBC Sports Network available on my "TV" channel lineup? I do see it on Xfinity stream, chnl 1211, but I still use a TiVo and would also like to be able to watch it through my TiVo unit (not via the streaming). Thank you.
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Channels and Programming
user_v551x2. That's a great question! From what I've seen, it's primarily a technical limitation rather than a business decision. FDX requires specific network infrastructure and equipment upgrades throughout the service area, so availability depends
Do I Have Symmetrical 2GB Upload Speeds in My Area?
I think Xfinity has completed the network upgrade in my area as I can see that I can now select a 2gb asymmetric plan for my account, whereas before 1.2GB was the fastest I could select. However, with that plan it states typical upload speeds are 293 mbps. That's significantly faster than my current
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Thanks for the update @user_75tntv, we're glad to hear everything was sorted out. Let us know if there is anything else we can help with.
Complaint
Promised $60 bill credit from Sept 2nd phone calls not honored - Need Corporate HelpBody:Hello, I am looking for help from an Official Xfinity Employee to resolve a billing issue that standard phone support cannot fix.On September 2, 2026, I had two phone conversations with support agents—one at 11:
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Thank you so much. I know what I need to know. Out of curiosity, are there technical reasons First Generation neighborhoods aren't getting FDX or is it a business decision?
Do I Have Symmetrical 2GB Upload Speeds in My Area?
I think Xfinity has completed the network upgrade in my area as I can see that I can now select a 2gb asymmetric plan for my account, whereas before 1.2GB was the fastest I could select. However, with that plan it states typical upload speeds are 293 mbps. That's significantly faster than my current
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Can’t pay minimum amount
I need help paying the past due balance of 6.58 but it keeps declining my payment no matter what card i try
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Billing
10pm PST and still happening in Eugene Oregon. Exactly as described above by other Xfinity customers on this chat.
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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Same Same. Three days, no fix. Come on Xfinity, we pay you too much to have issues like this.
MLB Network audio video not matching
Audio is completely off today on MLB Network, at least 10-15 seconds off from video. Happening on all programming plus commercials as well.
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Hey @user_mn6049, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account and current services. It sounds like your initial promotional campaign offer has expired. W
Billing statement
I would like to know why I'm going to pay $86 on my billing statement when I was paying $55 and is there a way that can get a different internet plan or package that can pay $30
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@user_lpaavg mine works for an hour or two after a restart. Has been doing this for a couple months now. They told me to exchange TV boxes. I've done that in the past for other issues and it didn't make a difference so I'm taking my time. We've also
The X1 Sports Zone App
The sports zone app no longer includes the college football team’s ranking. Please bring that back! Previous years, the rank of the Top 25 teams was always Shown. This is important to help know what are the big games on any given weekend
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Hello - I saw your message asking me to send a direct message but I wasn’t able to do that on my phone, even with following the instructions. I hope that Xfinity continues to look at the issue of Disney+ freezing during ads because it seems that many
Disney Plus app freezes during ads
I have had this same problem with Disney + for months. Disney + is unwatchable (using the xfinity box), because it freezes during each ad break. I too have tried all of the troubleshooting tips with no success! When will it be fixed?
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Thanks for posting on our community forums, user_nd6ruk. We can help with reporting the damaged pedestal. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To se
Damaged Comcast box
My neighbor ran into the Comcast box with his RV in front of [Edited: "Personal Information"]. I called the number on the box but couldn’t get a human on the phone. Can you help with getting someone here to repair it?
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Stuck in 'Sorry, there's been a problem' error loop on xfinity.com/activate-peacock when activating complimentary Peacock subscription
Standard web/app workflows failed. My subscription level is Gigabit, which comes with a complimentary Peacock subscription (which I would very much like to activate). Requesting ECM/Tier 2 ticket to manually sync my Peacock entitlement profile. Thanks in advance.
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Xfinity App
user_zc7u36, Thank you for reaching out. I see you ran into some hiccups making the changes online, and we'll be glad to help you here. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking th
Internet only plan
Hello! I’d like to downgrade my plan to just the internet, no tv or home phone, but am unable to do so through the app, thank you!!
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Hey @user_1v2727, Thank you for visiting our official Xfinity Forums Community support page. Have you verified that location services is enabled/on and do you experience issues with other devices?
Xfinity stream does not show local affiliate channels on my fire TV
Xfinity stream does not show the local affiliate channels for CBS ABC and NBC on the Xfinity stream app on my fire TV. However, the local affiliates do show up on the Xfinity stream on the app on my iPhone. What is going on here extremely frustrated with you guys
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Can I Send My Financed Xfinity iPad to Nepal While Keeping My Account Active?
I have an iPad financed through Xfinity Mobile on a 36-month payment plan. My bill shows 33 payments remaining, with a monthly promotional bill credit that reduces the effective device payment to about $8.89/month. I will continue paying the Xfinity bill and keeping my account active. I want to send
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Accessibility
Cancel hbomax/ unlink email
Can't cancel hbomax no matter what I try, I'm no longer an xfinity customer
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Accessibility
Hi @XfinityOrlandoM I am experienceing a similar problem as the Original Poster. I have tried every step in the link you provided but I continue to get the same message when registering with Peacock: "Sorry, there's been a problem. Please try again."
Free Peacock subscription
I'm trying to activate my free Peacock subscription that comes with my Xfinity purchase
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Hello @eac4689, and thank you for submitting a post on our Community Forum and providing those details. We understand how frustrating it must be to be unable to activate a Peacock subscription that's included with your Xfinity Internet service. We a
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Stuck in 'Sorry, there's been a problem' error loop on xfinity.com/activate-peacock when activating complimentary Peacock subscription
Standard web/app workflows failed. My subscription level is Gigabit, which comes with a complimentary Peacock subscription (which I would very much like to activate). Requesting ECM/Tier 2 ticket to manually sync my Peacock entitlement profile. Thanks in advance.
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