Xfinity Community Forum

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Billing

I'm trying to pay my bill or app , but it won't let me

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Xfinity App

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Hi there, @user_nwi5zq! You're all set. The disconnection is officially complete, and it may take up to 4 - 6 weeks for any credit balance to be refunded to you (please see this ARTICLE for more information). If you ever need us down the road, don't

XfinitySara

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21 minutes ago

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cancel

I need to cancel my Xfinity internet account. I do not want to change or downgrade my plan, and I would like to complete the cancellation in writing rather than by phone. Please assist me with a full cancellation

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Hi there, @user_npvlv2. Are you experiencing this consistently, or may it be related to reaching your monthly premium data threshold? Details here : https://www.xfinity.com/support/articles/reduced-data-speeds

XfinityFrank

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30 minutes ago

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Cellular Data Slow

I have recently switched from T-Mobile to Xfinity mobile, the plus plan. I've been an Xfinity home internet customer for awhile and didn't have issues. I live in Chicago, absolutely should not be having 1 bar of internet inside buildings with an download speed of 8.02 mbps and an upload of 0.17 mbps

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Good morning @user_a4c50a, and thank you for reaching out to us on the community forums, I hope this message finds you well. As a single parent I can understand wanting to save money wherever you can, but you have come to the right place for assistan

XfinityJeff

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55 minutes ago

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Long term customer unsatisfied

We have been a long term internet customer 6 years to be exact and never once missed not one payment. At first it was fast and competitive pricing. However they tripled my cost after 3 years. We kept with them until very recently when we found at&t fiber. Same plan, and everything got triple less co

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Long term customer unsatisfied

We have been a long term internet customer 6 years to be exact and never once missed not one payment. At first it was fast and competitive pricing. However they tripled my cost after 3 years. We kept with them until very recently when we found at&t fiber. Same plan, and everything got triple less co

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Customer Service

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Hi there and welcome to Comcast @gdkirsch. Thank you so much for reaching out to us regarding your TV issues. Now this error code can be fixed by tuning away from this channel for a few seconds and then tune back to it. If that doesn’t work, pl

XfinityRoberto

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1 hour ago

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LG TV, Xfinity Stream, Weather Channel Issue

Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl

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Thank you for reaching out @user_39hrm7 I am sorry for the delay with your order. Were any of the devices on backorder?

XfinityDena

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1 hour ago

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Ordered phones 2 days ago with 2 day shipping.

I ordered 3 phones a couple nights ago with my family, and i have yet to receive a confirmation email, my card was already charged down payment, and only 2 of 3 devices are able to be tracked through the app, 3rd one is conpletely gone

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@user_1afirx Thanks for clarifying. Let's take a deeper look at the account so we can make sure it's closed and set all the proper expectations. Since I'll need to access some personal information on your account, please send me a direct message in

XfinityOrlandoM

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1 hour ago

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Cancel service after move abroad

I moved out of usa (to Europe) there is no xfinity services, i was in store and i was told my service is canceled (i return also router), but i am stil keep charged, as per fact i don have usa phone number anymore i cannot reach call support in app and chat bot is not really helpfull, how can i proc

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Hello, i am still being charged since june (10th of june i made request to cancel service)

user_1afirx

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1 hour ago

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Cancel service after move abroad

I moved out of usa (to Europe) there is no xfinity services, i was in store and i was told my service is canceled (i return also router), but i am stil keep charged, as per fact i don have usa phone number anymore i cannot reach call support in app and chat bot is not really helpfull, how can i proc

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Modem Towers

Do modems towers go bad? Everything was working fine when I left home yesterday but when I returned no internet. I have followed all the instructions(many times) to reestablish connectivity, to no avail. There are no lights coming when tower is plugged in. The electrical outlet is functional with al

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Your Home Network

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@user_zsmtuu Thanks for reaching out to us we do apologize for any inconvenience you're having with your Xfinity now prepaid mobile services. Have you tried reaching out to the Xfinity now mobile support team via 1-800-934-6489

XfinityOrlandoM

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2 hours ago

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Now mobile prepaid service

My service was deleted from your records no one is able to assist with a solution, I try to update the payment method and the app always says I’m not a customer from now mobile, please help me, what I need to do

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Member-Owned Router Options for Xfinity Fiber service (EPON)

Hello, I need help getting my onu provisioned to accept my own router.

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Your Home Network

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Hello @user_kglnqp, thank you for taking the time to leave a post. Sorry to hear about the trouble you've run into trying to access your old account. I can certainly understand how frustrating that can be when you need to review previous billing info

XfinityMarshante

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2 hours ago

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Help getting account access restored

I live with a two roommates and I was the primary account holder of the Xfinity account. I wanted to cancel the service and they wanted to get their own. I went to the store to cancel and all went well. My roommate wanted to add me as a manager to their Xfinity account incase they needed me to pay o

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Hey @ITSNOTMYTV , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further fo

XfinityJanelle

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2 hours ago

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REMOVE A USER FROM ACCOUNT

I WANT TO REMOVE A USER FROM MY ACCOUNT, EVERY TIME I DO THIS IT'S BLOCKED AND SAYS REMOVE UPCOMING PAYMENT. I PAID THE BILL TO ZERO, IT'S STILL NOT LETTING ME REMOVE A USER. HOW DO I FIX THIS?

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Now mobile prepaid service

My service was deleted from your records no one is able to assist with a solution, I try to update the payment method and the app always says I’m not a customer from now mobile, please help me, what I need to do

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Accessibility

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aoortiz5 Hi there! Thank you for reaching out to us here on our Community Forum. We appreciate the breakdown you provided, and we are sorry to hear that you're having connection issues. We would also encourage you to check our Xfinity Status Center,

XfinityBenjaminM

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2 hours ago

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Recurring Signal Collapse / Massive Uncorrectable Errors (Outside Plant Issue)

Hello, I need help addressing a recurring signal collapse on the outside plant in my neighborhood. This issue began after two consecutive service outages last week. I have already verified all internal coaxial connections and completely bypassed all splitters. The issue is happening before the drop

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@user_1afirx Thank you for reaching out. We apologize for any inconvenience and for any confusion caused if expectations were not clearly set. To clarify, are you still being charged monthly to a debit card, credit card, or checking account,

XfinityOrlandoM

commented

2 hours ago

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Cancel service after move abroad

I moved out of usa (to Europe) there is no xfinity services, i was in store and i was told my service is canceled (i return also router), but i am stil keep charged, as per fact i don have usa phone number anymore i cannot reach call support in app and chat bot is not really helpfull, how can i proc

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user_mrvloj Thanks for reaching out about your gift card concern, and we are happy to help. To confirm was the card for starting new services? If so, it requires 90 days of active service before the card gets issues should the conditions be met of go

XfinityEricB

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2 hours ago

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E gift card never received it

I never received my e gift card email I think the chat guy told me June 23rd 2026 can you re issue a new one he told me to check both emails but that was tonight and that date was 60 days ago

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user_znszqx Thank you for your reply. We'll be happy to take a closer look and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (u

XfinityBenjaminM

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2 hours ago

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Unplayable gaming. Tried every solution I can possibly do on my end.

Hello, Problem I am getting frustrated because for about a month now I cannot play specific games, for example, Overwatch. I get constant disconnections, and it completely drops the connection on that device. Solutions I have tried I have an Ethernet cable connected Restarting the router multiple ti

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Hello @user_pui0d0 Thanks for reaching out. I am sorry to hear about your experience. Normally we would escalate this to the Xfinity Mobile Corporate team for you to have them contact you. But if you have already filled out the FCC complaint that wil

XfinityMatthew

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2 hours ago

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Open Port for Port Forwarding isnt appearing

I recently opened a port for a Minecraft server and was operating normally until today. When I attempt to view the active port it shows up as blank on my mobile app. When I attempt to reopen the port it shows my PC as not an option for a device. If I select another device it shows that the port is a

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