Xfinity Community Forum

Hi there user_6qt1ug, thanks for reaching out here on the community forums! Sorry to hear you haven't been able to get any audio! A common cause for a loss of audio on certain channels, especially those with live broadcasts, is if audio description i

XfinitySean

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2 minutes ago

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No Sound on FOX news ALL day today, ALL other channels are fine

NO sound of FOX News ALL day. All other channels are getting normal sound. Why?

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Upgraded gateway on 300 mbps plan?

We've had xfinity for not quite two years; the 300 mbps plan using the XB6T gateway device. In researching a specification question my son had, I find a lot of references to this unit being somewhat obsolete. I also find multiple places where it says a user can upgrade to XB7 simply by taking the ol

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Your Home Network

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Accessing membership rewards

Hello, I’ve been an Xfinity customer for years. I’m trying to access the membership page to redeem a reward but I continue to get a screen saying I’m not eligible. As mentioned I’ve been an Xfinity internet customer for years. I’ve read that perhaps I have an old account that is no longer in service

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Sign-In and Account Management

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Thank you for reaching out to our team here. I know how frustrating any service interruption can be. Have you checked the status of that interruption on your Xfinity app or at the Xfinity.com/myaccount site.

XfinityJohnG

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7 minutes ago

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Need a live agent

Have no Internet service still received text say it was back on I did the instructions text still no power it said contact for trouble shoot but I don't really have service in this area good so on the Internet text might drop signal from phone

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Executive Escalation Requested: Suspected Technician Fraud, Unauthorized Disconnection, & Ongoing Account Failures

I am requesting that this matter be escalated to Comcast Executive Customer Relations (ECR). I am not requesting another standard customer service or technical support interaction. I became a new Xfinity Internet customer on July 24, 2026. In my first month of service I've dealt with an installation

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Customer Service

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We are in the 32259 ZIP Code Fruit Cove area. and have been without Internet/ phone everything since yesterday esrky afternoon. for We only lost power yesterday where it turned off and on briefly. I cannot get a live agent. It is ridiculous and when

user_al9p4l

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13 minutes ago

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Need a live agent

Have no Internet service still received text say it was back on I did the instructions text still no power it said contact for trouble shoot but I don't really have service in this area good so on the Internet text might drop signal from phone

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i watch stolen before it was delivered watch on account

I’m getting no where with the reps over the phone. I have called and spent hours already. There is still the stolen watch on my account and duplicate watch from an error when the rep was pairing a watch. These need to be removed from my account. I have filed a police report and multiple cases. If th

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Devices

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Lyricalizzy99 thank you for using the Xfinity Community Forums page to reach out regarding your account billing changes. I am happy to review your account to see what transpired and your options moving forward. Please send us a direct message with y

XfinityMarcus

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24 minutes ago

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Loyalty Discount Removed

Two years ago I became an Xfinity member on the student discount at $45/month. Last year it increased to $60/month. My upcoming bill now says it will be $114/month because my loyalty discount was removed. I am still a student and need to continue having wifi at a lower rate in order to meet my cost

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Loyalty Discount Removed

Two years ago I became an Xfinity member on the student discount at $45/month. Last year it increased to $60/month. My upcoming bill now says it will be $114/month because my loyalty discount was removed. I am still a student and need to continue having wifi at a lower rate in order to meet my cost

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Billing

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user3170, Thank you for creating a new post. I'm sorry to hear you've had issues with the card declining. Have you attempted to call the incentive tracker team that works on sending out the cards? https://www.xfinityincentivetracker.com/track&nb

XfinityVianney

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41 minutes ago

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My prepaid card is not working.

I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.

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My prepaid card is not working.

I recently received my $200 promo Mastercard. But the thing is, it keeps declining. I don’t know what to do.

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Customer Service

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Peacock issue

My Xfinity account shows Peacock as Activation Required, but when I click Activate, Peacock says ‘Your Xfinity account is already linked to another Peacock account.’ I need the existing Peacock/Xfinity link cleared so I can activate Peacock

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Xfinity App

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dlj9999 Thanks so much for reaching out with your questions! You can always view the most up to date status of an interruption affecting your status by logging into the Xfinity app. You can find more information here https://www.xfinity.com/apps. &nb

XfinityBrianH

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53 minutes ago

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My Internet is down because of your "Enhancment"

I received text messages that Xfinity will scheduled work to "enhance the Xfinity network in your neighborhood" starting August 18. How much longer will this go on because my home network is down. My home area is Woodbridge VA.

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user_3dog1t, I'm sorry to hear you wish to cancel. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there,

XfinityVianney

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1 hour ago

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billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars

billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars then checking on my account i see that my account info was there but the box was not checked so i checked it but because i can't seem to find a way to speak to a live person and the bot is n

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user_2r9nv5 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "

XfinityBrianH

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1 hour ago

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Home Network Outages

I have a DOCSIS 3.1 modem showing high uncorrectable codeword counts across most downstream channels, thousands per hour on SC-QAM and 15,000+ on the OFDM PLC in under an hour of uptime. Spectrum analyzer on the modem shows a hard downstream rolloff at 780 MHz on what should be a 1002+ MHz plant. Up

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Welcome to the community forums, user_5e2f90! That's quite a while to go without service, and I'm sorry to hear that our technicians haven't been able to provide a fix just yet. We're more than happy to see what we can do to help! Please send us a di

XfinitySean

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1 hour ago

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Service complaint Request to escalate

I have a complex multi-account line-transfer and generation-restoration issue unresolved after 16 days and need it escalated to the Mobile Executive team.

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Hello @user_302laz thank you for taking the time to reach out on our community forum. I know how important it is for your services to be working, and I would be happy to take a look at the account and assist you further. Please send us a direct mess

XfinityAbby

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1 hour ago

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unresolved Xfinity Mobile billing/collections

I need to escalate an unresolved Xfinity Mobile billing/collections issue to the Xfinity Mobile Executive Team. My Xfinity Mobile service was suspended on August 17, 2026 because of an approximately past-due balance. I contacted Xfinity on August 17 and spent over two hours working with a representa

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phone number -xfinity mobile

I want to update my credit card information and cannot get my password to work. Is there a phone # I can call and talk to a live person about this situation.

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Plan

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Home service visit with a tech

user_s2ducg

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1 hour ago

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How can I book an appt

I am unable to book an appt

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so your people made the mistake and i'm paying for it who do i contact to cancel my account and also my phones

user_3dog1t

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1 hour ago

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billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars

billing error i was told 50.09 per month with auto pay and my first bill just came and it say's 60.00 dollars then checking on my account i see that my account info was there but the box was not checked so i checked it but because i can't seem to find a way to speak to a live person and the bot is n

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