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Xfinity Mobile – Porting Issue Past Expected Resolution Date, No Backend Status
I’m seeking guidance on a stalled Xfinity Mobile number port. A porting ticket was opened last week with an expected resolution date that has now passed. The ticket remains “In process,” but there have been no updates, no contact from backend porting, and no confirmation of the current port state. S
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Devices
Ok I just sent a direct message.
Your account isn't eligible for a credit at this time Sorry, your account has already exceeded the maximum amount of credits.
Hello My service is constantly down due to outages in the area. $5 credit is nothing when the bill is close to $100. Only 2 credits a month even though the service is down many times.. thats bad service. I do not recommend anyone use xfinity.
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As I said in my post, I had already done that and had already accessed the web portal, that is not the issue I am having. The issue is that the buttons to enable or disable bridge mode do not exist. Just to be safe I did just check and there was no c
Bridge mode option to enable or disable are gone
As the title says, after enabling the web portal by enabling Gateway admin tools on the xfinity app, the bridge mode option in the "At a glance" tab does not have a enable or disable option. I did see multiple people posting about this issue. On the part of xfinity, do we have a timeline on when thi
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package lost and high latency on overwatch
I ran a traceroute (tracert) to 24.105.62.129 (Overwatch server) from my computer, and it shows high latency. In-game, my latency is over 60 ms. Players suddenly disappear from my screen and then reappear on the other side. Everything looks normal up to hop 7, but at hop 8 the packets time out. At h
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Your Home Network
Refund
How do I go about getting a refund after paying for my now internet service and it hasn't working in over 30 hours. I've spent multiple hours troubleshooting with chat and even had a technician out for two hours just to say my account is the problem. Yet again to be sent to the storefront and they s
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Your Home Network
Thanks for taking the time to post on our community forums, user_33koi1! I'm sorry to hear you didn't receive the expected credit for your device. Our team can absolutely take a closer look into what happened with your trade-in credit! Please send us
Scammed out of $2200 Trade in Credit
I moved to a new place and got Xfinity Internet and they told me I will get a free line for a year and $1100 credit for each of my two iphone 13 pro max if I trade them in for iphoner. They kept calling me to get me to switch to xfinity and I finally decided to do it. But before I switched I asked t
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I am currently dealing with a similar issue, after being told I would receive an $1100 credit for trading in my phone 14 pro max I have only received a $292 credit and all of the customer service representatives have blatantly ignored my issue and no
Scammed out of $2200 Trade in Credit
I moved to a new place and got Xfinity Internet and they told me I will get a free line for a year and $1100 credit for each of my two iphone 13 pro max if I trade them in for iphoner. They kept calling me to get me to switch to xfinity and I finally decided to do it. But before I switched I asked t
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@XfinityEmilyB Hello, any update about 'the fix' ?
Bridge Mode section is blank in the admin page of xfinity gateway
I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho
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Should I add more details about what the issue has been, or just the names and service address to start with?
Xfinity NOW Internet not working, support is very little help
So my Xfinity NOW bill was due the evening of the 20th, and I paid it manually with my card when it was momentarily suspended because the old card wasn't working. I have not been able to access my own Internet service since. It never came back online, the app and website both claim my service is pau
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I appreciate you letting us know you're experiencing something similar user_470431 👍 If you're still experiencing this issue, we'd love to provide dedicated support! Please locate the most appropriate public board for your question type and post it
Issues with Samsung tv starting on xfinity box
My new Samsung tv will not start on my xfinity box
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user_8136x3 Thank you for reaching out! I'm sorry to hear you've been in the hospital, I hope you're recovering okay. Our Comcast Security Assurance Team (CSA) may be able to help you. They are the pros when it comes to Comcast.net email concerns.&nb
Accessing old Comcast email
I have been in the hospital for the past 8 days. I missed the 2/20/26 deadline to update my old Comcast email. It will now not allow me to log in to verify the account. Please tell me what to do now.
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dave_k1 We can help you further on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "direct
change email from pop3 to imap
I currently have pop3 as the email interface using outlook 2021. Downloads work fine, Up loads do not work 90% of the time = about 1 in 10 get through. The error code is 0x800CCC0F. I thought if I changed to IMAP it may work better but no matter what I try it never changes the result. No IMAP email
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Accessing old Comcast email
I have been in the hospital for the past 8 days. I missed the 2/20/26 deadline to update my old Comcast email. It will now not allow me to log in to verify the account. Please tell me what to do now.
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Sign-In and Account Management
good luck i have been trying to get my Samsung flip 4 unlocked for 8 days already 12 different tickets all un resolved these folks don't really care, worst part is im already not a comcast xfinity mobile customer because of how we were treated over t
Trying to unlock Xfinity moto g pure
Hi, Trying to unlock my Xfinity Moto G pure, had called into customer service to unlock, but is still asking for a unlock pin code. Thanks for the help
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Thanks for taking the time to post on our community forums, user_y91luy! I'm sorry to hear you're running into issues using your NOW Internet service! Our team's access when it comes to NOW Internet is very limited and usually have to defer to the NO
Xfinity NOW Internet not working, support is very little help
So my Xfinity NOW bill was due the evening of the 20th, and I paid it manually with my card when it was momentarily suspended because the old card wasn't working. I have not been able to access my own Internet service since. It never came back online, the app and website both claim my service is pau
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I appreciate you letting us know you're experiencing something similar user_zu2225 👍 At this time, this is a known issue we're working to correct, but we're hoping to have an updated resolution soon! Please let me know if you have any questions.
Expiration Dates for movies from premium networks aren't being displayed.
I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length
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App missing Alerts /Notifications
App is missing settings for Wi-Fi access, activity, assistance . It only shows now : Advanced security on the go .
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Xfinity App
The receive error code was 0x800ccc90 your incoming pop3 server has reported an internal error the sending error code was 0x800ccc0f connection to the server was interrupted
change email from pop3 to imap
I currently have pop3 as the email interface using outlook 2021. Downloads work fine, Up loads do not work 90% of the time = about 1 in 10 get through. The error code is 0x800CCC0F. I thought if I changed to IMAP it may work better but no matter what I try it never changes the result. No IMAP email
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Official Solution
@user_bzzbxw, we appreciate you taking time out of your day to discuss promotional offerings with us. While we were unable to achieve your desired outcome today, we hope you continue to choose Xfinity in the future. Our teams work very hard to make s
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Formal Complaint Regarding Excessive Charges on Account Ending in
Dear Xfinity Customer Relations, I am writing to formally express my disappointment and concern regarding my account ending in . I am over 70 years old and have been paying over $100 per month for the past several years for internet service only. As a Platinum customer, I have remained loyal and con
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