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Apartment Switching to Bulk Plan
I haven't been able to get as much clarity as I'd like from my apartment management so I am asking here. They are switching to a bulk MDU internet plan (currently units are responsible for having our own internet) and I want to know what the ramifications are. Would I be able to keep my own subscrip
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Your Home Network
Please help me cancel my service. I cannot get through on the phone.
I tried the call back request and it went to my voicemail somehow. I do not want to schedule another one.
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Customer Service
Network login on tv
I can’t connect my xfinty Wi-Fi pass to my Samsung tv . Is it a way I can ?
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Getting Started
I do not see that link to a direct chat message. Could you drop that in a reply?
Lmtd Basic Converter
Why am I getting this charge on my bill? I tried chat and they are no help in clearing this up
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Good evening user_fyddrq, thank you so much for reaching out here via our Xfinity Forums. This is never the experience we'd want for you as a valued customer, and we would be happy to help in any way possible. Please send a direct message by
Why are you billing me $39.99 for an account I closed out
You continue to debit funds out my account
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Replace old modem with a new one I purchased
Need help activating replacement modem
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Customer Service
@user_12zf0r Thanks, was the Amazon support able to raise a ticket for the issues you experience? So far you have confirmed the app is working well on all other devices you own, and isolated it to the stick devices. In checking, there are no reports
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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I have the same issue. SiriusXM used to launch on my X One box but now I only get the logo. I have followed all the instructions. This is extremely frustrating
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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Hey there, user_5xv9mw! We'd like to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary • Click the "
Signed up through Xfinity Benefits for VIP Odyssey Screening but pop up confirmation has no date!
Diamond member, signed up a few days ago for this screening through Xfinity Benefits Have never received a confirmation email(but the Xfinity Benefits site gives me the message below). There is no date for the screening!!!!! There's nothing in my spam box and I emailed the "support" email below twic
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@user_xr1j37 Thanks for reaching out to us about your service interruption. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name an
Lied to from an agent screen shot proof
Was told I would have an agent out between 5-7 and no one showed up. When I contacted them they said I was misinformed and the employee would be talked to from their supervisor. Not the point. Ready to cancel at this point. Over a week with no services still paying a bill.
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Hi there @user_fgixl4. I wanted to circle back here to confirm that we were unable to assist in providing you a new modem, but we did provide a few options to try out. Please let us know if you need anything else.
Requesting gateway upgrade from XB3
I'm currently using an older XB3 gateway and would like to request an upgrade to a newer model if possible. I don't currently have xFi Complete. Can someone check my account eligibility for a gateway swap? Happy to provide account details privately.
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done. is it realtime or should i wait for an email response or what?
Domain blocked at network level — need Tier 2 / escalation.
I own a website and it is blocked at the network level. Diagnostics so far: Traceroute from my Comcast connection completes all hops through Comcast's own network (Littleton, CO → Denver → Ashburn, VA), then times out immediately after leaving Comcast's network toward the server. Test-NetConnection
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@XfinityDena My firestick are 4k Max 8.1.7.4 (rs8174/3696) with Xfinity stream 8.15.1.3747 and none work- there is no other updates to be done
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Okay. In that case we can definitely take a look at things deeper from our end to confirm what the charge is. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associ
Lmtd Basic Converter
Why am I getting this charge on my bill? I tried chat and they are no help in clearing this up
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@ldinpa really appreciate your input and assistance- thank you so much 😊 you have supported more than Xfinity !
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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No reply to chat. No reply to emails. Terrible customer service.
Signed up through Xfinity Benefits for VIP Odyssey Screening but pop up confirmation has no date!
Diamond member, signed up a few days ago for this screening through Xfinity Benefits Have never received a confirmation email(but the Xfinity Benefits site gives me the message below). There is no date for the screening!!!!! There's nothing in my spam box and I emailed the "support" email below twic
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Hello djace8885 👋 Thanks for being a member of our community with your post! Are your phone issues currently happening with the Xfinity Voice line or Xfinity Mobile line?
XfinitySeth
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Phone won't receive phone calls
I can't receive phone calls on my phone
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