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How to block porn sites?
Hi, Im trying to figure out how I can block porn on my Xfinity app.
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Your Home Network
@user_426i7q X1. Pricey but I love it
NFL Network and Red Zone are back!!!!!
Thought I would check the channels and programming page and there is was. I have it back on and all is good. Never had a doubt
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Urgent Complaint – Misrepresentation of Xfinity Mobile Promotion Terms
I need to formally escalate a serious customer service issue involving an Xfinity Mobile representative named Sunshrine during a phone call on August 13, 2026. We originally contacted Xfinity because of an issue with the billing and activation of my existing mobile number being transferred to Xfinit
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Plan
user_h1boyz I'm sorry to hear of your experience and appreciate you making a post. Can you provide more detail on what information you received, and if it was with your residential services (TV or internet) or with Xfinity Mobile? My team can help re
Wrong information
I was given wrong information by a representative which may cause me to have an $800 bill. I called the next day and did not recieve resolution. I asked for a supervisor and w as met with stall ta tactics, repeating the same answer, long holds of silence, refusal to answer questions. This went on fo
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Goes to tell you it's not my ethernet cables. I've check all the bandwidth on the lengths, etc Wifi connections from my own router is very weak right next it. Meaning Xfinity is throttling the internet service it claims to provide.
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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My internet is running very slow - 1/10th of what it is supposed to be
My internet speeds are 9 mbps when I pay for 1.3 gbps. This has been happening for weeks. Can anyone help? We had a bad storm recently and I am worried it is a network issue.
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Your Home Network
@user_a5ny0x Thanks for reaching out to us. We do hate to see you leave, but we understand your concerns. I'm glad we were able to assist you with your disconnection order. Feel free to reach out to us anytime and thank you for being the best part of
Cancel Service
I am using my own modem and need to cancel my internet service effective August 16, 2026. Please confirm once this disconnect request is processed.
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Wrong information
I was given wrong information by a representative which may cause me to have an $800 bill. I called the next day and did not recieve resolution. I asked for a supervisor and w as met with stall ta tactics, repeating the same answer, long holds of silence, refusal to answer questions. This went on fo
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Customer Service
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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Your Home Network
Community Best Answer
Hi @user_wzec1e! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and my team is here to support you. To assist you with removing the XER10 so that you can use your personal router, please send us a Direct Message. He
Enable ONT for Personal Router
Hi, I'm requesting to enable this functionality on my account, per below references. Thank you! https://www.xfinity.com/support/articles/member-owned-router-fiber-internet https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?page=4
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Community Best Answer
Enable ONT for Personal Router
Hi, I'm requesting to enable this functionality on my account, per below references. Thank you! https://www.xfinity.com/support/articles/member-owned-router-fiber-internet https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?page=4
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Your Home Network
I have the same issue today august 15, 2026. We have a new Samsung tv and stream xfinity with Roku. I keep getting error 00230 yet our office tv is streaming just fine.
Xfinity Stream
While attempting to stream on the app on my Roku TV, the screen is black with 3 loading dots. After a while the screen will say, “Attempting to Resume… We’ve run into a problem while streaming,” and it will keep trying to load. Occasionally, it will show the error code TVAPP-00231. I have logged out
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Alright, @user_mf77a5 - It sounds like all has been fully handled now that the proper teams have addressed each part (pulling the exterior line through and returning to officially install and active your service). Wonderful! If there is anything else
Xfinity Installation Support
I am requesting an escalation to intercept an active OneDrop construction ticket before unnecessary 811 utility locating and trenching occurs on my property. I recently moved into a new townhouse, and my installation has been delayed due to a blocked conduit. The Situation: There is an existing, cap
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@user_a5ny0x Thanks for reaching out to us. We do hate to see you go, but we understand your concerns. You've reached out to the right team to help you with your disconnection request! To get started, please send me a direct message with your first
Cancel Service
I am using my own modem and need to cancel my internet service effective August 16, 2026. Please confirm once this disconnect request is processed.
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Closed
Cancel Service
I am using my own modem and need to cancel my internet service effective August 16, 2026. Please confirm once this disconnect request is processed.
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Customer Service
I can confirm that Xfinity will help you get the XER10 removed from the loop. The speed has stabilized and letting the UDM Pro handle everything for the gateway has been an improvement. No more double nat!
EPON customer-owned router — need ONU provisioning to remove XER10
I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO
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@user_j1ydq3 - It sounds like this has been resolved, which is great to hear! While our escalation ticket to the Rewards team is still open, we're happy to mark this as fixed and closed (unless you need anything else). If you still have questions in
Unable to access Diamond Rewards
Hi, I’m hoping someone could help me out. I am unable to access the Xfinity rewards page. I keep getting the error that I’m not a member yet. I’ve followed all the steps I can think of to fix the page, such as clearing my cache, using other browsers, and even other devices. Is this a common error? H
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Hi there @user_yk2cat Thank you so much for reaching out on our Xfinity Community Forum about issues access Fox News Channel. I'll be happy to assist. If you are receiving an "invalid code" message after entering the activation code for the Fox News
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Activation code for fox news channel not working
received ad activation code for fox news channel however when code is entered it says code inalid
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