Xfinity Community Forum

Trade in

I have been with XM for many years, and this experience has been completely unacceptable. I received a trade-in offer of $600 for my iPhone 13, to be applied as a 36-month credit toward an iPhone 15 upgrade. I accepted the offer and mailed in my old phone as instructed. USPS tracking confirms delive

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Customer Service

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iPhone 13 No Service - Missing ICCID / Need eSIM Push

Hello, my iPhone 13 has been stuck on 'No Service' for over 24 hours. When looking under Settings > General > About, the ICCID line is completely missing, and the Wi-Fi Calling menu is gone. The phone cannot read the SIM hardware. I am connected over home Wi-Fi and need an Official Employee to assis

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Customer Service

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Thanks for that information, @user_96jlpi. Here is a link to how to change your current username: https://www.xfinity.com/support/articles/how-to-change-your-username. Let us know if this helps!

XfinityJeniece

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4 minutes ago

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Change my xfinity ID username to something else

Please give me a link to the page where I can do this. I have tried your AI agent and it keeps thinking it is a password issue and it is not. I want to change the username from the old one to a new one. That is all.

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user_abydfh. Thank you for sharing these details. I can certainly understand why this experience has been so frustrating, especially after being assured your phone would work internationally and then spending so much time trying to resolve the issue

XfinityDilary

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6 minutes ago

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Xfinity mobile is horrendous.

Xfinity mobile has provided the worst service I have every experienced. I got a new iphone and Xfinity mobile service one week before a month long international trip. I was assured the phone would work in the country when I landed. That was untrue. After over 13 hours of chat during a 4 day period I

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@XfinityBrianH Good Afternoon Please excuse my late answer. You have all been helpful, and I am thankful for your time. As it turns out, our components - a fairly new printer and our landline will not work with the new dual band wireless router.

Tippet6x

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7 minutes ago

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Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway

Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne

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Trade in

I have been with XM for many years, and this experience has been completely unacceptable. I received a trade-in offer of $600 for my iPhone 13, to be applied as a 36-month credit toward an iPhone 15 upgrade. I accepted the offer and mailed in my old phone as instructed. USPS tracking confirms delive

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Plan

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@user_ixb97a thank you for taking the time to reach out prior to your upcoming construction project! Is the box attached to your home? Or is this a stand-alone box on your property? May I ask for your details of the location with your n

XfinityEva

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8 minutes ago

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Removing old exterior Comcast box and cables

Hello. I would like to schedule an appointment for a technician to come and remove an unused Comcast exterior box and cables from my home. The lines are aerial and are not a safety hazard but the box is interfering with a construction project. We are not Comcast customers and never have been. These

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@user_q2c6is We can get one shipped out for $5.95 or you can pop into your local Xfinity Store to get multiple replacements a no cost!

XfinityBradM

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11 minutes ago

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New remote

Hello, is there any way, we can receive a new remote for the TV?

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Upload Speeds maxed at 41mbps

I know this has been discussed many many times, but I'm bringing this up once again as I'm about to move to another provider. I'm using a Hitron Coda56 modem and have been capped at 41mbps upload on a 1100mbps plan. This is becoming really frustrating as my security cameras need a good upload bandwi

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Your Home Network

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Hey @user_b2ryjg. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in getting your cellular device connected to the WiFi network. We would need to gather some additional information whic

XfinityDemitrius

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16 minutes ago

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Internet not connected

I keep getting a signal on my phone saying Internet connection failed or Internet not connected. I’ve turned on and off the box, but it didn’t seem to help.

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@user_tu8a9d From here it would be best to try to reach the delivery carrier, we are unable to stop the delivery since it has been shipped out have you tried this?

XfinityKam

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18 minutes ago

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Equipment shipment

I'm moving to a new apartment, and Xfinity shipped my modem more than a week before my scheduled move-in date. The package is currently in transit, but I won't have access to the new apartment before the delivery date. I've tried using the Xfinity AI assistant, but it won't connect me with a live ag

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I went to the assurance website, but I haven't had time to call them. I will call and see if they can help. Thanks.

user_028h41

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18 minutes ago

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Safe domain keeps going to spam

There's a certain domain that previously would come thru to our inbox, at some point something changed and now any emails from that domain are sent to spam. I've tried to create a filter rule, but that doesn't work either. The emails are important and time sensitive and keep getting lost in the 100s

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Hello! I appreciate you connecting with us in our community, and you're in the right place for help with your request 👍 We definitely don't want your service to come at the expense of your fascia boards, so I understand the want to get those lines m

XfinitySeth

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24 minutes ago

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Service cable relocation

Currently the Xfinity line for my house is attached to my fascia boards. Due to damage to our fascia caused by the tension on this line, we now need to replace a section of our fascia, soffits, and rafters. We need to have the Xfinity line permanently relocated to a better location on our home. How

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Removing old exterior Comcast box and cables

Hello. I would like to schedule an appointment for a technician to come and remove an unused Comcast exterior box and cables from my home. The lines are aerial and are not a safety hazard but the box is interfering with a construction project. We are not Comcast customers and never have been. These

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Customer Service

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Tomorrow, July 29th. I am moving in next Friday, August 7th

user_tu8a9d

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32 minutes ago

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Equipment shipment

I'm moving to a new apartment, and Xfinity shipped my modem more than a week before my scheduled move-in date. The package is currently in transit, but I won't have access to the new apartment before the delivery date. I've tried using the Xfinity AI assistant, but it won't connect me with a live ag

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@user_tu8a9d Hello, Welcome to Forums!! Thanks for your questions about equipment being shipped, if the equipment has already been shipped its not away for us to cancel this, When you say in transit does it show a delivery date?

XfinityKam

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34 minutes ago

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Equipment shipment

I'm moving to a new apartment, and Xfinity shipped my modem more than a week before my scheduled move-in date. The package is currently in transit, but I won't have access to the new apartment before the delivery date. I've tried using the Xfinity AI assistant, but it won't connect me with a live ag

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user_p167ab thank you for using the Xfinity Community Forums page to reach out today. We can definitely assist you with making a change to your current level of internet services. Please send us a direct message with your full name and complete serv

XfinityMarcus

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35 minutes ago

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Need to cancel internet service. How to do so without waiting for a callback?

I want to cancel my internet service as I am moving and do not need internet at this new location. How can I do so without calling and waiting around or going in to the store?

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New remote

Hello, is there any way, we can receive a new remote for the TV?

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Customer Service

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Service cable relocation

Currently the Xfinity line for my house is attached to my fascia boards. Due to damage to our fascia caused by the tension on this line, we now need to replace a section of our fascia, soffits, and rafters. We need to have the Xfinity line permanently relocated to a better location on our home. How

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Customer Service

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@XfinityGabriel DMd!

user_9zigm8

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37 minutes ago

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Wanted to check date for delayed shipping of Xfinity Gateway

Hi, June 30th I received an email confirming my order details for starting an Xfinity plan for internet. I remember that I set the Gateway to be shipped by the end of July, but I don't remember what date exactly, and I haven't been sent an email yet telling me that it has been shipped. Could you con

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