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Peacock for platinum tier
I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?
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Channels and Programming
Hello! Both are Samsung TVs and both are connected to X1 boxes.
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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JBSC Try going here login.yahoo.com, and sign in with your comcast login. That should direct you to the acceptance page for yahoo that is needed for the migration. This link also has a bunch of useful information about the migration you may want to r
Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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Same! I’ve used both Comcast and Ti-Vo for YEARS. Cable card stopped authorizing channels, Ti-Vo and Comcast both promised that Comcast would bring out a new Cable Card that would fix it. NOPE. Technician arrived only to say they no longer support Ti
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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I have an email message, received on January 3 that was sent to the recovery email address of the account I am attempting to migrate. Its opening lines are "Enjoy a better email experience with Yahoo Mail -- Last month, we invited you to upgrade...".
Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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Good morning @user_omlf48, and thanks for posting to the Xfinity forums, and thank you @EG for making sure we would see the post, I hope you are both having a good day so far. I am sorry to hear about the issues you are having with the internet conne
Worst service
We had WOW for years. Worked fine. Switched to Xfinity and internet is always dropping the connection. Technician came out and put in a new gateway. Worked for 24 hours and now I have no internet at all. At least before the connection would come back. Can’t speak to a live agent. App support is a jo
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@user_2de6b6 Are the modem's signal values within specs ?
internet dropping
virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all
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Cost Increase
Why did my Plan cost, services cost And TV Video cost raise my bill $11.21 when I have a contract with Xfinity until November 2026?
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Worst service
We had WOW for years. Worked fine. Switched to Xfinity and internet is always dropping the connection. Technician came out and put in a new gateway. Worked for 24 hours and now I have no internet at all. At least before the connection would come back. Can’t speak to a live agent. App support is a jo
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@vadeltachi @XfinitySean Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Continuing problems after headend update
We are still experiencing daily T3 errors and frequent streaming drops. The headend was updated in November. Our modem was misconfigured, and it took weeks to get it properly provisioned. However, we are not obtaining the bandwidth we are paying for (1.2G) and still have frequent streams dropping. D
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I don't even see an option to set bridge mode. The field says Bridge Mode: and there is no toggle. Just installed XB10 Jan 16 2016.
XB10 in Bridge Mode with an Asus RT-BE96U Router
Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m
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@jimt601 @XfinityPeterH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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@user_b1grcv I can help! Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed steps to direct message us:• Click "Sign In" if necessary• Click the "Direct Me
Issues With Tech Appointment
I am having significant issues with a tech appointment and making no progress after sitting on hold on the phone, chatting online with representatives, and wasting an incredible amount of time. On Wednesday, a tree service company knocked down my Xfinity lines. I have now been without internet for 4
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Hey @user_16a27e , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for
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Cost Increase
Why did my Plan cost, services cost And TV Video cost raise my bill $11.21 when I have a contract with Xfinity until November 2026?
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