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IPad scam

Finally found an avenue for my complaint. I was scammed by this too. I saw an older forum post about this. I need help from Xfinity to fix this problem. I was told many times, lies, about that those Ella was resolved but that was evidently from that phishing company. I was never told about the mobil

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They were here yesterday and buried the cable. They did a nice job...can't even tell where it was.

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Comcast left a cable above ground in my yard for my neighbors cable

Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast &

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@XfinityAirelle​ Why should I pay you for your service when you don't provide any? I don't get my ABC or NBC stations. You increased my charges by 40%. I'm so fed up with Xfinity/Comcast That I will be selling all of my shares except for 1. The 1 sha

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Loss of Channel 7 (ABC) Denver Colorado

I was gone from March 31 through April 13. On April 14th, I was dismayed to see that Channel 7 was no longer part of the Xfinity package I have purchased and am still paying for. There are many programs on ABC that I am missing. A number of my friends are unhappy also with this development. Please d

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Hi XfinityRay, Thank you for the reply and the well wishes. Respectfully, I'd ask if a manager or billing specialist could take a second look at this unique situation. You mentioned that if I reconnect my own service within 90 days, the fee is credit

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Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household

Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene

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sadcustomer2, hello there and thanks for reaching out. I can understand your frustrations when it comes to seeing advertisements repeatedly. I feel like they can be targeting as well. I see the same commercials about certain medications making me que

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Xfinity commercials on Xfinity Stream

For the past couple of weeks I have been subject to really awful commercials for Xfinity on Xfinity stream. I am shown three Xfinity commercials in a row on at least every other commercial break. As an Xfinity customer I am really feeling abused. Isn't it enough that I'm grossly overcharged, and cha

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Good evening, @user_itmr3u! We appreciate both your and your family's loyalty with Xfinity! I hope you are getting settled back in at their place and that all is well! Xfinity customers receive a special price or offer for agreeing to keep the servic

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Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household

Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene

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Make a payment

I want to make a payment

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Hi there @user_ih4biu, I hope you are having a great start to your weekend! Thanks for reaching out to us. I can completely understand your concerns about that fee, especially since you have relocated back into a home that is already actively connect

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Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household

Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene

Question

Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household

Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene

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Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household

Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene

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I completely understand how exhausting and stressful this has been for you @user_qt4xsw! To spend your valuable time on seven different store trips and endless phone calls, only to be given the wrong information is not the experience we intend. If y

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new post

Lie, Lie, Lie, Lie, Lie. This is Xfinity (Comcast Cable) in a nutshell. When I went to sign-up, I told them I wanted a completely wired system (as in cable), as I am wireless averse and EMF sensitive. "No problem" they said. "The wireless radios can be disabled in the router UI" (no they can't) or,

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No confirmation on specific WiFi 6 routers. He said “WiFi 6 routers” made it “nearly impossible to connect Sync 3”.  He said he just talked to another Sync 3 owner using T Mobile with same issue before I called.  Good news, yesterday, I in

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Ford Sync 3 Unable to Connect to XB8

I recently upgraded from SVG2482AC to XB8. I got 15 devices connected to WiFi, phones, tablets, printers, TVs, oven, car(25 Enclave). Only one device was repeated failed attempts(21 Mustang). I called Ford customer service. They said the new WiFi 6 routers obosoleted the Ford Sync 3. Check back in O

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Xfinity commercials on Xfinity Stream

For the past couple of weeks I have been subject to really awful commercials for Xfinity on Xfinity stream. I am shown three Xfinity commercials in a row on at least every other commercial break. As an Xfinity customer I am really feeling abused. Isn't it enough that I'm grossly overcharged, and cha

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after a more than 80+ minute chat, being ignored for 28 minutes this was a session of failed verifications and retail rate deflections. I ended the chat and am recording this as a documented refusal of service case. My case #9285699.

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Account Help - Downgrade to Internet Only

Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services en

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My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

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Understood thanks for the additional information! We'd be happy to take a look at this further for you. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated w

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Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement

I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast

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Do you have a Sony Bravia TV? Cause every time I connect my Sony Bravia Google TV this “phone” connects

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A unknown device is connected to my Wi-Fi

A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?

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Hello @user_hz5q7t, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help get your account disconnected. If you could send our team a direct message with your full name, the name li

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Cancel

Cancel all Xfinity and refund me my last payment. You guys are making it very hard to cancel which is unfair as a consumer. I tried to cancel last week and then you guys scheduled a call back with me today which is monday. I never got a call back in between those times our payment went through. That

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Wifi

How to get Xfinity WiFi on my phone

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