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yeah, so still no information on how to actually cancel. you just quoted me the policy that I quoted to you.
Phone order cancellation
I ordered a phone online and it has not shipped yet. I need to cancel the order because based on the shipping method no one will be available to sign for it. Per your faq's, it can be cancelled prior to shipment but it doesn't say how.
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Thanks for sharing those details, user_g4jaym. I see @EG asked for the power levels and SNR values. Are you able to share those results with us? Thanks for your support, @EG!
Intermittent Upstream Connection Drops / Critical SYNC Failures & High Uncorrected Blocks on Motorola MB7420
Subject: Intermittent Upstream Connection Drops / Critical SYNC Failures & High Uncorrected Blocks on Motorola MB7420 Hello, Xfinity technical support I am experiencing severe, intermittent network freezes and connection drops where my entire upstream internet traffic completely stalls and chokes. I
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@user_8skedk How do I switch to Yahoo email? [Title Edited: "Personal Information - Email Address"] Easy answer, you wait until you're invited to migrate. You would need to sign in to webmail to check for the invitation. https://connect.xfi
How to Switch to Yahoo [Edited]
How do I switch to Yahoo email? [Title Edited: "Personal Information - Email Address"]
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Thanks for posting on our community forums, octupus_spit. We're sorry to hear you'd like to cancel the account. Is there a particular reason for it? Or anything we can do to turn this around?
Cancelling Xfinity Internet Services Online
I need to cancel my service but you guys make It VERY HARD. I am hard of hearing and need to cancel online or via chat.
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Phone order cancellation
I ordered a phone online and it has not shipped yet. I need to cancel the order because based on the shipping method no one will be available to sign for it. Per your faq's, it can be cancelled prior to shipment but it doesn't say how.
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Customer Service
Cancelling Xfinity Internet Services Online
I need to cancel my service but you guys make It VERY HARD. I am hard of hearing and need to cancel online or via chat.
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Customer Service
Okay message was sent
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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Greetings, @user_wswfgc! We want those apps working for you too and are the right place for further assistance. I need some more information to best help. What type of Xfinity box are you using such as a wireless TV box or Xfinity Xumo box? This link
Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.
Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.
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Service speed availability
My service is currently 1g down/35m up. In the app, I now see plans which are 1g symmetric up/down. Does that mean it is available in my neighborhood, or just a tease? How can I find out for sure?
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Your Home Network
@user_steele Oh, no! Sorry to hear about the weather. The tech fee would be $100. I'd be happy to take a look at the area to see if any tickets are currently open in the area. Please send me a Direct Message with your name and address. 1.&ems
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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@user_axpij6 Thank you for visiting Xfinity Forums for help with this. Is your current service being affected? Do you know if the new box was the result of a relocation request?
Unused Comcast utility box
There is an unused (disconnected) Comcast utility box in my front yard. They put a new replacement in nearby. Who can I talk to to have the old one removed?
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I live in northwest Indiana and our area just got hit hard by a storm so it may be awhile until our electric provider could make it out. I can try to see but if not when could you guys send a tech out and what’s that fee?
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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@user_hmj51n Thanks for posting to the forum. We can help add a pro install to the order. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the t
No Coaxial Outlet
My wife and I just moved in to our new house and bought wifi. We didn’t realize there was no coaxial outlet. Can a tech please come install one?
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remove wires
Your Xfinity AI Assistant is useless. I have wires coming out of my townhouse that I just now discovered is a violation of the homeowners association. I need them removed immediately.
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@user_steele There's a tech fee involved to assess what's needed, and the repairs are done according to the tech's recommendation. That could mean a referral to the construction team with the appropriate equipment to get the work completed. &nb
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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Community Best Answer
Still no resolution. Escalated to BBB AND FCC!
Formal Complaint, Xfinity Billing Errors and Unresolved Escalations Since July 2, 2026
Since July 2, 2026, I have contacted Xfinity more than ten times about billing errors on my account, and nothing has been resolved. On July 2, I accepted a loyalty offer to reduce my service from 600 Mbps to 300 Mbps for $40 per month for one year. I specifically asked if my bill generated for that
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I’m not certain as these lines were already there when I purchased the property. I have photos of the boxes that are running to if that is of any help. Do you guys remount the lines to the siding free of charge or is there a fee for that as well?
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
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Thanks for meeting us here in our community about the downed lines, @user_steele. We'd be happy to look into this for you. If you're certain the lines belong to us, we can send a tech out to remove them, but there would be a $100 fee charged, and it
Downed lines
I have three downed lines and I’m pretty sure 2/3 of them are xfinity’s or AT&Ts and are not in use anymore. I’d like to get them removed.
Question
Good afternoon @user_3fukx2, and thank you for reaching out on our Community Forums regarding your Xfinity Mobile order cancellation concerns. We appreciate the opportunity to help. Please be aware that you have approximately 30 minutes after p
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Phone order cancellation
I ordered a phone online and it has not shipped yet. I need to cancel the order because based on the shipping method no one will be available to sign for it. Per your faq's, it can be cancelled prior to shipment but it doesn't say how.
Question