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XFINITY won’t allow us to cancel our service
We have called in to cancel our plan after we had internet disruptions over two weeks ago, but now they charge us for August again, even though the phone support said we’d get a partial refund for July. We have also tried to use the chat function in the app but they automatically disconnect. Why is
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Billing
user_ukllvk, I'm glad to hear there has been improvement for you and others in the thread. I appreciate everyone jumping in.
High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
EDIT (11:00 PM CDT): Now confirmed across all four Dallas core switches: cs01 (68.86.95.113), cs02 (.117), cs03 (.121), cs04 (.125), with pe11 interfaces 96.110.34.82/.86/.90/.94. Four reporting customers on different rur interfaces (68.85.54.221, 68.85.54.225, 162.151.131.237, 68.86.246.25) and two
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Good evening @user_rdmpf0, and thank you for reaching out on our Community Forums regarding the phishing calls you've been receiving. I can definitely understand how frustrating that can be. I've been getting similar calls from a loan company myself,
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Complaint regarding deceptive practices
Formal Complaint Regarding Deceptive Customer Service Practices and Repeated Failure to Honor Payment Arrangements To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I have received from Xfinity Customer Service between July 31, 2026, and August 5, 202
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Customer Service
hi, i have encountered the same issue for an account that was closed 2 years ago. i have connected with different live agents and they said they have requested the outstanding balance be cleared and has notified the debt team. i have asked for
Repeatedly Sent to Collections
I signed up to add service to a second address that I ended up canceling and never setting up. I spoke to a service representative and they cleared the charges from my account. According to the app and all records, I have always been in good standing. Well this cleared debt was sent to collections a
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How to get Infinity to repair cable line cut by Clearwave?
A Clearwave construction crew cut the main Xfinity cable on Mackinac Road in Homer Glen this afternoon. This is affecting multiple homes. This is not an in-home service issue. Please escalate this as a construction-damaged cable requiring an outside plant/maintenance crew. We need an external repair
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Your Home Network
Hello user_w00v1j thanks so much for reaching out here via our Xfinity Forums! At your old address, were you already enrolled in Peacock Premium, or trying to redeem for the first time?
Cannot activate peacock premium
Recently moved and started service again at my new address. Now I am unable to access peaxock premium as it says my account is linked to another Xfinity account
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Hello the issue never got resolved and was never elevated, so we decided to switch back to Verizon who we previously had for years before switching to XFinity a couple of months ago, Verizon quickly figured out that the phone was defective and we got
rcs messaging
After the most recent IOS update my RCS messaging stopped working. That was about 3 weeks ago. I have called Xfinity Customer Support several times a week since the time the issue began and the issue has still not been resolved. They keep asking me to do the same troubleshooting methods over and ove
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34s I am sorry, that is not the case. We have no idea of what your account looks like and what we can do to resolve your concenr. That is why we request you send us a DM?
xininty mobile service
I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi
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I ported out my number on July 9 and have contacted Xfinity to cancel the mobile line. The line is still active and shows I'm going to get a new bill. According to FCC regulations, once a number has been ported out the line and contract must be cance
Still waiting for response from Xfinity Mobile to release my line to my new provider
Submitted a transfer request yesterday (July 7, [Edited: Personal Information]) and the new provider is still waiting for Xfinity to release the line. Phone number is unlocked. Transfer PIN is correct. Wondering what is the hold up?
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Hello user_6807mz thanks so much for adding your voice to the conversation here on our Xfinity Forums! Is this happening on all of the aforementioned apps, or others as well? And these are on the X1 box versions of these apps, correct? Have you done
All my Streaming Apps keep having to pause
Prime, HBO Max, Paramount+ all take a long time to download something to play then keep stopping to load throughout the show. VERY irritating. Able to get better streaming using tablet. Do I need a new box?
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So sad Comcast is no longer customer focused, Ralph Roberts must be turning over in his grave!
Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
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Need human intervention or T-Mobile here we come with 6 lines!!! Apple TV next!
Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
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We’ve spent over 8 hours with Xfinity Assistant chat with no success or value, how can a human help me?
Poor Service always goes to SOS Sat coverage
I’m 10 miles from a major city why do my family’s 6 Xfinity Mobile phone constantly go into SOS Satellite only coverage? Really unreliable and frustrating. Looking to switch carriers. Can never talk to a human and chat function is useless.
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Thanks for meeting us here in our community about the trouble with your cable box, @user_sm9wkm. I was hoping the box swap would've taken care of the error. No worries. We're happy to help. Is this the only box on the account? If you have othe
TV service
Keep getting message to restart box. Checked all connections. Replaced coaxial cable. Replaced HDMI cable. Went to your store. Got a new box. Went through all steps again. Not resolved
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It's also amazing that Xfinity donated between five and ten million to Trump's ballroom but can't take really good care of their customers! Always raising rates!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Thanks for posting on our community forums for assistance with your Netflix subscription, user_5qi4wi. We'd be happy to help with your request. To gain access, I would need your account information. Could you please send our team a Direct Message wit
XfinityDilary
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Remove netflix
Remove netflix from my account
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