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IPad scam
Finally found an avenue for my complaint. I was scammed by this too. I saw an older forum post about this. I need help from Xfinity to fix this problem. I was told many times, lies, about that those Ella was resolved but that was evidently from that phishing company. I was never told about the mobil
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Plan
They were here yesterday and buried the cable. They did a nice job...can't even tell where it was.
Comcast left a cable above ground in my yard for my neighbors cable
Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast &
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@XfinityAirelle Why should I pay you for your service when you don't provide any? I don't get my ABC or NBC stations. You increased my charges by 40%. I'm so fed up with Xfinity/Comcast That I will be selling all of my shares except for 1. The 1 sha
Loss of Channel 7 (ABC) Denver Colorado
I was gone from March 31 through April 13. On April 14th, I was dismayed to see that Channel 7 was no longer part of the Xfinity package I have purchased and am still paying for. There are many programs on ABC that I am missing. A number of my friends are unhappy also with this development. Please d
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Hi XfinityRay, Thank you for the reply and the well wishes. Respectfully, I'd ask if a manager or billing specialist could take a second look at this unique situation. You mentioned that if I reconnect my own service within 90 days, the fee is credit
Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene
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sadcustomer2, hello there and thanks for reaching out. I can understand your frustrations when it comes to seeing advertisements repeatedly. I feel like they can be targeting as well. I see the same commercials about certain medications making me que
Xfinity commercials on Xfinity Stream
For the past couple of weeks I have been subject to really awful commercials for Xfinity on Xfinity stream. I am shown three Xfinity commercials in a row on at least every other commercial break. As an Xfinity customer I am really feeling abused. Isn't it enough that I'm grossly overcharged, and cha
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Good evening, @user_itmr3u! We appreciate both your and your family's loyalty with Xfinity! I hope you are getting settled back in at their place and that all is well! Xfinity customers receive a special price or offer for agreeing to keep the servic
Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene
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Hi there @user_ih4biu, I hope you are having a great start to your weekend! Thanks for reaching out to us. I can completely understand your concerns about that fee, especially since you have relocated back into a home that is already actively connect
Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene
Question
Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene
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Customer Service
Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene
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Customer Service
I completely understand how exhausting and stressful this has been for you @user_qt4xsw! To spend your valuable time on seven different store trips and endless phone calls, only to be given the wrong information is not the experience we intend. If y
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Lie, Lie, Lie, Lie, Lie. This is Xfinity (Comcast Cable) in a nutshell. When I went to sign-up, I told them I wanted a completely wired system (as in cable), as I am wireless averse and EMF sensitive. "No problem" they said. "The wireless radios can be disabled in the router UI" (no they can't) or,
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No confirmation on specific WiFi 6 routers. He said “WiFi 6 routers” made it “nearly impossible to connect Sync 3”. He said he just talked to another Sync 3 owner using T Mobile with same issue before I called. Good news, yesterday, I in
Ford Sync 3 Unable to Connect to XB8
I recently upgraded from SVG2482AC to XB8. I got 15 devices connected to WiFi, phones, tablets, printers, TVs, oven, car(25 Enclave). Only one device was repeated failed attempts(21 Mustang). I called Ford customer service. They said the new WiFi 6 routers obosoleted the Ford Sync 3. Check back in O
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Xfinity commercials on Xfinity Stream
For the past couple of weeks I have been subject to really awful commercials for Xfinity on Xfinity stream. I am shown three Xfinity commercials in a row on at least every other commercial break. As an Xfinity customer I am really feeling abused. Isn't it enough that I'm grossly overcharged, and cha
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Customer Service
after a more than 80+ minute chat, being ignored for 28 minutes this was a session of failed verifications and retail rate deflections. I ended the chat and am recording this as a documented refusal of service case. My case #9285699.
Account Help - Downgrade to Internet Only
Hi, I spent the last I don't know how long trying to get help through the Xfinity Assistant but it was completely unhelpful and refused to connect me to a live agent, which is why I'm reaching out here. I no longer need or use the TV or home phone service, I want to drop the TV and phone services en
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My internet is awful and so is my mobile service
I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one
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Devices and Equipment
Understood thanks for the additional information! We'd be happy to take a look at this further for you. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated w
Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement
I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast
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Do you have a Sony Bravia TV? Cause every time I connect my Sony Bravia Google TV this “phone” connects
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
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Hello @user_hz5q7t, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help get your account disconnected. If you could send our team a direct message with your full name, the name li
Cancel
Cancel all Xfinity and refund me my last payment. You guys are making it very hard to cancel which is unfair as a consumer. I tried to cancel last week and then you guys scheduled a call back with me today which is monday. I never got a call back in between those times our payment went through. That
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Hello @user_1uwcsj, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out these links for further steps:Easily pay your Xfinity bill onlineHow to pay your Xfinity bi
XfinityChelseaB
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Make a payment
I want to make a payment
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