Xfinity Community Forum

user_unclta Thank you so much for reaching out for help with being billed for inactive equipment. Anytime there is a charge that you do not expect is a reason to look more into it, and we appreciate the chance to help. We do provide a full, detailed

XfinityAmandaB

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53 seconds ago

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Recurring inactive equipment charge

Hello, I am requesting a review and billing adjustment for a recurring $15/month “Internet/voice Equipment” charge on my account. I have one modem that I currently use, and that equipment is reflected separately on my bill as the $15/month Modem Rental charge. The additional $15/month charge is for

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Having almost the same exact problem. However mine is consistent throughout the entire day 24/7 but isn't unusable.

steelman220

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3 minutes ago

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Packet Loss, Jitter & Latency Issues

I'm experiencing connection drops, jitter and packet loss after a local Xfinity maintenance on 8/24. Around the same time, I also upgraded to a higher-tier Xfinity internet plan when the modem was replaced, so I'm not sure if that's a contributing factor. The issue is worse during peak usage hours (

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@user_u4cu4c the person I spoke with would NOT allow me to get my new internet deal without getting the ipad. Everytime I told him I didnt want it he would say the internet is more expensive. He literally would not allow to complete my order without

user_u4cu4c

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8 minutes ago

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Scamming heartless salesman

Was scammed into signing up for mobile service on a apple iPad. Was told it was part of my internet bill but that was a lie. Now im told I cannot return this device or cancel the service for 3 years. I explicitly said I did not want this iPad but the salesman would not update my internet service wit

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multi level marketing, brutal CS, poor treatment

i called to lower my bill because i do not use my land line and after two offers to buy or get a "free" mobile phone for $30. a month, not free also another offer which icant remember now. I was offered a "deal" that would lower my bill $40. not including taxes, luckily i asked if that included taxe

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Customer Service

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@XfinityOrlandoM wrong. Was told $120 for the ipad and my internet. The actual price was $120 for the internet PLUS a seberate bill for the ipad at around $25. Please review the recorded call and you will see. Please make it right. Please take your

user_u4cu4c

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11 minutes ago

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Scamming heartless salesman

Was scammed into signing up for mobile service on a apple iPad. Was told it was part of my internet bill but that was a lie. Now im told I cannot return this device or cancel the service for 3 years. I explicitly said I did not want this iPad but the salesman would not update my internet service wit

Question

user_2d3rbt Welcome to our community forum! You've reached the perfect place to get help with your Xfinity questions :). What is the reason for changing your password? Did you forget your password, or just changing things up as a security measure? If

XfinityEmilyB

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13 minutes ago

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email

im trying to change my email password but the verification code is being sent to my land line. how can i change that?

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Unexplained bill and billing dept is [Edited]

I called to find out why I have a bill thats reoccurring for 42.50 on my bill thats separate from my bill of 115 thats never reflected on the statement. Yall pocket 42.50 from an automatic payment that should have never happend for the last year. So why [Edited: "Profanity"] is it so hard to find ou

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Billing

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Cancel my Xfinity Internet service

I need help canceling my Xfinity Internet service. I moved out of my apartment and I am currently outside the United States. Please help me disconnect the service. Thank you.

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Customer Service

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The purpose of this post is to seek a solution and to see if anyone else had a similar issue.

user_2cp4m1

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21 minutes ago

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Packet Loss, Jitter & Latency Issues

I'm experiencing connection drops, jitter and packet loss after a local Xfinity maintenance on 8/24. Around the same time, I also upgraded to a higher-tier Xfinity internet plan when the modem was replaced, so I'm not sure if that's a contributing factor. The issue is worse during peak usage hours (

Question

U

Packet Loss, Jitter & Latency Issues

I'm experiencing connection drops, jitter and packet loss after a local Xfinity maintenance on 8/24. Around the same time, I also upgraded to a higher-tier Xfinity internet plan when the modem was replaced, so I'm not sure if that's a contributing factor. The issue is worse during peak usage hours (

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Your Home Network

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Recurring inactive equipment charge

Hello, I am requesting a review and billing adjustment for a recurring $15/month “Internet/voice Equipment” charge on my account. I have one modem that I currently use, and that equipment is reflected separately on my bill as the $15/month Modem Rental charge. The additional $15/month charge is for

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Billing

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Thank you I completed it.

user_x3ookc

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36 minutes ago

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Block an email address

I want to block an email address. How do I do it?

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Youtube isn't working

YouTube isn't working on fire TV yet it's working on my tablet why?

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Channels and Programming

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NOW Internet gateway is stuck in an orange/green blinking loop and dropping connection.

my NOW internet keeps dropping wifi on two different iPads. The light are blinking orange and green. Xfinity assistant just keeps telling me to turn off wifi and then back on which only works of a while.

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Your Home Network

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Thank you for this follow-on information, it will be very helpful as we assist you. To best address your concerns, we'd like to follow up with you 1-1. Please send a direct message by clicking the chat icon in the upper right corner of the p

XfinityAlfonso

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51 minutes ago

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Double Billed and Want Refund

I opened an xfinity internet account and was told that I needed to mandatorily get a free mobile line. So, I signed up for that. Now I find out that I have been billed twice for the past 11 months - Once for my internet +free mobile account and once more for a separate mobile account I have been tal

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Hi, I've had this same issue for weeks at a time. I've been on the phone with Xfinity troubleshooting for hours and they ended with I need to get in touch with Google Messages (not sure how or where I do that). However, I will tell you if you

user_9lxocw

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52 minutes ago

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Not receiving important group texts

I switched from ATT to Xfinity mobile about two weeks ago. I thought that the transition was seamless but then discovered that I was suddenly not receiving group texts from multiple threads. I completely missed two extremely important in person work meetings because of this. Everyone else in the gro

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user_h2kjne Hi there. We can understand why this experience has been so frustrating, especially while you’re already dealing with a move. From what you described, there are really two things we need to review: the pricing y

XfinityAirelle

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56 minutes ago

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WORST SERVICE EVER

I am extremely disappointed with my recent experience with Xfinity. Moving is already an incredibly stressful process, and Xfinity made the situation significantly more frustrating by making it unnecessarily difficult to transfer my internet service to my new location. When I initially contacted Xfi

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It’s been a constant struggle since I got the device. It never set up right the light has been flashing orange since we first plugged it in. Never got it replaced and all the Xfinity techs I’ve called can’t figure out the issue

user_zu0ubg

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58 minutes ago

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Modem with weak connection, not set up properly

My gateway has been blinking orange continuously since I installed it a month ago. The Xfinity app says the gateway is receiving 119% of my plan speed, but my actual Wi-Fi signal is extremely weak. I’m standing directly beside the gateway and my phone only has one Wi-Fi bar. A PC less than a foot fr

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Yes. I have been with xfinity support multiple times and escalated to a supervisor too - Here is the history . On Aug 2 2026, noticed I had been getting billed twice for the past 10 months. . Called xfinity on 08/03/26. (duration - 1 hour 30 mins)The

user_vp7yo7

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1 hour ago

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Double Billed and Want Refund

I opened an xfinity internet account and was told that I needed to mandatorily get a free mobile line. So, I signed up for that. Now I find out that I have been billed twice for the past 11 months - Once for my internet +free mobile account and once more for a separate mobile account I have been tal

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user_a99wdo and user_gol04h we would love ot help you to resolve these Xfinity Mobile Concerns. Please follow the directions below to reach us 1-1, so we can gather the proper account details. Please send a direct message by

XfinityAlfonso

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1 hour ago

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Im extremely upset with Xfinity mobile

Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill

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