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I have the same issue but not just with Doc. Also with Best Medicine.
DVR records wrong time for “Doc” on KTVU
DVR records wrong time for “Doc” on KTVU (guide is correct, recording is not) I’m seeing a DVR scheduling issue on X1 that looks like a backend metadata problem. On KTVU (FOX – Bay Area), the on-screen guide correctly shows “Doc” airing Tuesdays from 9:00–10:00 PM Pacific. However, when I set a seri
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I can't find the direct message chat icon anywhere.
In-home service charge
I was charged for an in-home service, but the in-home service was a problem with the cable that ran into the apartment that the technician found out to be cut from the source. I was without service for almost a week is it possible to be issued a credit for being without the service and the fact that
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Tech Visit Charge
Why am I still being charged for a tech visit when the technician found that the problem was with the outside Comcast/Xfinity line, not my equipment or inside wiring? I opened a ticket with an agent but was just informed that my request for removing the charge was denied and ticket closed. Doesn't s
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Billing
Domain seems blocked
For business use I need to access a nonprofit organization's website. Xfinity Home has been blocking it for at least two weeks. I can access it from three other ISPs. I just now was able to access it through Verizon but not Xfinity. Is Xfinity blocking this? The domain is icr.org.
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Your Home Network
Hello @user_3bsj1x, just reaching out to see if your services were restored?
Restar home service
My service is not working since 5 pm try everything desconté and reconnect cables and do not work.
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Thanks again for reaching out @user_epo8lp, I'm glad our team was able to assist with resolving your equipment concerns. Have wonderful rest of your night.
show current modem and remove old modems from account
My current modem is not showing under my account. Also I have 3 old modems showing unavailable / offline that I want to remove.
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xfinity streaming through Roku
After watching a roku streaming tv for 3 years with xfinity i purchased a roku stick and attached to a second tv. Now both tvs do not load xfinity.
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Xfinity Stream Website
user_vf857y I understand how frustrating that experience is, especially when you’re expecting to watch a live game, and the channel and guide don’t match what’s actually airing. You’re absolutely right to expect better. I do w
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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OK, I guess the real question is, how? The xfinity store said the Xi6 boxes I returned were the only 4k boxes they carry at the store.
Can a XG1v4 still be ordered?
I recently changed tv/internet packages and the online ordering decided to send me new 4K boxes, It sent me 2 Xi6s. So I returned them and kept my old equipment. I have my own modem and wifi, and I know for a fact my router isn't new enough to handle IPTV, as its only ac (wifi 5) I don't want to buy
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Cancel WiFi services
I need to cancel my services. I am replacing with another provider and need this done no later than 4/13
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Your Home Network
Thank you for reaching out to us @user_kzz63u! Xfinity blocks websites deemed risky due to the presence of malware, spyware, ransomware, or viruses that can harm devices and compromise personal data. Additionally, Xfinity Advanced Security may block
What the world is everycrack.com
I was scrolling through TikTok when I received a notification from Xfinity informing me that they had blocked the website called everycrack.com. I’m wondering if I’m being hacked or if TikTok is being overly restrictive.
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A technician eventually came out and decided the gateway needed to be replaced, which has resolved my issue. The issues happened suddenly and there were no changes on my end, so hopefully it's not firmware related.
XER10 lose service every 30 minutes
I checked my logs on my XER10 modem and since March 18, we have been losing signal all LAN and Wireless devices in almost exact 30 minute intervals. So four days of 30 minute interruptions with the only variance being when I power cycled both the ONT and XER10, which did not resolve the issue. I cal
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Awwwww!
The agents that I have talked with have been great they try to help. First, getting an agent is a nightmare. The phone robot is ultra frustrating. It only takes certain prompts and will not connect you to anyone. It’s like they don’t really want to help. Oh, the robot will help you pay your bill, bu
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Xfinity Compliments
Good evening, @user_1adsyf! Thank you for reaching out about the visit charge. Our installation or unsuccessful installation visits cost $100 regardless of the work that needs to be completed to get your service up and running. We have a separate typ
XfinityRay
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Tech Visit Charge
Why am I still being charged for a tech visit when the technician found that the problem was with the outside Comcast/Xfinity line, not my equipment or inside wiring? I opened a ticket with an agent but was just informed that my request for removing the charge was denied and ticket closed. Doesn't s
Question