Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

58 seconds ago

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Move

I’d like to cancel my move I’m staying at current location

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@EG: You wrote: "This is another change that the newer firmware has: https://www.xfinity.com/support/articles/admin-tool-access " Thinking back about the order in which I initially set up the Xfinity gateway, I think I logged into admin usi

user_vbw5mw

commented

12 minutes ago

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PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)

I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared

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Yes, I am having the same issue! I can't retrieve my security code on my landline because the phone doesn't ring and my Xfinity voicemail only captures the last 2 digits of the code. What can be done to fix this?

user_8tz4wa

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15 minutes ago

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Verification phone calls from businesses with a number code going directly to voicemail.

With more and more internet logins needing 2-factor with a code, there are times when the phone call goes directly to voicemail without any rings or chances to answer the call. Are there any settings that can be done to remedy this? No audible rings then I get the notification that a new voicemail i

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Move

I’d like to cancel my move I’m staying at current location

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Customer Service

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Thanks so much for taking the time to reach out to Xfinity Support @user_t0gbau! We're so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. Are you unable to log int

XfinityArmand

commented

23 minutes ago

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Opal

How do I get into my email

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xb8 modem

My modem was recently upgraded by Comcast as I had been contracted for 2GB internet, but the modem was not capable of delivering it. Now I have an XB8 modem, and have confirmed 2GB service on the Comcast side of the modem. The problem is that the ethernet ports on the modem are 1GB ports, so if I am

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Your Home Network

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My app stopped working about 3 weeks back, uninstalled and then I could not re-install. I kept getting some error that was nowhere on the web. Finally dug into it today and I had to allow traffic to a site classified as an Advertisement site in my fi

Tlr71

commented

46 minutes ago

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Xfinity Stream App Stuck Loading on Samsung Frame

I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck

Question

I did this but still see no solution, sent you my information. Email does not work on iphone via wifi

shelty

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49 minutes ago

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Error message from Iphone 14 will not allow Comcast email to load on wifi

There are tons of posts in here regarding Iphone issues with Comcast email but as somewhat computer literate I have tried all fixes to no avail. When I am at home and using Comcast they emails load no problem on the iPhone. It is when I am aware from home and using the wifi I get a message stating t

Question

This is another change that the newer firmware has; https://www.xfinity.com/support/articles/admin-tool-access

EG

commented

54 minutes ago

to the conversation:

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U

PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)

I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared

Question

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@EG: The default wifi pass-key DOES work for Admin login. (Even though I'd changed the wifi pass-key so its default value should no longer allow wifi access). I guess this confirms the reports of the recent firmware update. Thanks for that tip

user_vbw5mw

commented

1 hour ago

to the conversation:

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PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)

I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared

Question

Daboyzpop Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your connection. You are correct, Port 4 is the correct port for Bridge Mode, and should be working. If you are still experiencing issues, I'd be happy to help yo

XfinityKassie

commented

1 hour ago

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Port connection to XB8-T for external router

Question on which port to use for connecting an external router to my XB8-T modem/router... I am using my XB8-T in Bridge mode with an external Gryphon router and have done so for several years. I connect the Gryphon router to the XB8-T via Port 4, as per the provided instructions. Very early Monday

Question

@user_ul5cjx @XfinityArmand Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub

EG

commented

2 hours ago

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U

Can’t connect my ps5

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Activate mobile line

Please activate my mobile line

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Network

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XB8 Modem

I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?

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Your Home Network

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@eholcroft just updating to this. My claim was denied for all credit unlike the above stated client who dealt with the same issue. My phone was lost in shipping and I did everything right and it was out of my control. I am now stuck paying for the f

eholcroft

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2 hours ago

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USPS lost trade-in phone, cant get $1100 promo credit now?

I followed everything to the tee, took video evidence of the great condition my old iphone 14 pro was in right before I put it in the box and dropped it off at the post office. Have all receipts, tracking numbers, the post office called me and told me they likely lost it and to fill out a lost packa

Question

Thank you so much for taking the time to reach out to Xfinity Support @user_ul5cjx! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You h

XfinityArmand

commented

2 hours ago

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Can’t connect my ps5

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user_953dcf Thank you for your interest in the XB10, I am sorry that we are not yet able to offer it in your area. Have a wonderful rest of your day.

XfinityBillie

commented

2 hours ago

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XB10

Hello I'm wondering if the new XB10 Modem is available in my area?

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I just received this scam call today, Thanksgiving Day!!! 🤬

user_54zkiq

commented

2 hours ago

to the conversation:

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Phone scam? 50% off discount terminates

Hi, this is Comcast Xfinity calling. Our bill Our billing system indicates that you're 50% discount on monthly bill is being terminated today. This action is final unless we receive your immediate response. Please call back on the number showing on your caller ID to maintain your current rate thank

Question

I've seen several posts here lately indicating that they recently made a firmware change that now uses the password on the label instead of the usual "password". Not sure if that was pushed to all devices yet. YMMV... You could give another factory

EG

commented

2 hours ago

to the conversation:

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PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)

I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared

Question

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Xfinity App something went wrong

When trying to change my SSID and password I get error something went wrong. I have tried restarting my router, unplugging my router, clearing cache and app data and uninstalling the app but I get the same error.

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Xfinity App

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