Official

Accepted

Unanswered

Advanced Filters

Search Results (501.8K)

Most Recent
Selected Most Recent

What is my account number

 to the conversation: 

0

0

Account

What is my account number

Question

Hi @user_n2ntha,Thanks for joining our community forums! From the transcript you shared it appears that there may have just been a misunderstanding, but we can still have your feedback shared with their leadership. We'll need to review your account t

 to the conversation: 

0

0

Complaint about on line chat support

Please see transcript below. Bottom line up front: At no time did I ask this agent to actually change my plan. In fact, several times I made it clear that I did not want to change my plan. But after we ended the chat and I downloaded , I received texts asking me to confirm a new order! Best case is

Question

I got them to try, including their "backend team" but when I give them the WAN interface MAC address of my customer owned router, there system says "model not found" which I would suspect since it's a custom opnsense gateway. So far no luck.

 to the conversation: 

0

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

Internet continues to be down

Why is internet service continually down?

Question

3

0

0

Unable to view videos on X: tracert shows a loop in the routing

This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms

Question

4

0

0

Hi there! Thanks for the post, and we are happy to hear the new equipment is helping. Our team is here to help out if you need any additional assistance.

 to the conversation: 

0

Streaming App Recordings Are Not Deleting On Any Of These Three Interfaces (Laptop, Roku, and Samsung TV) BUT DVR IS WORKING FINE!!!

Subject line cannot state it any better - "Streaming App Recordings Are Not Deleting On Any Of These Three Interfaces (Laptop, Roku, and Samsung TV) BUT DVR IS WORKING FINE!!! This is now the second time this has happened in the last 9 months.

Question

Has anyone managed to get support to do this? I've been on chat support for quite a while and I don't think the agent knows what to do. Keeps asking about enabling bridge mode and connecting a modem rather than a router directly to the EPON/ONU.

 to the conversation: 

0

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

Sequium Asset Solutions Collections reported this account to my credit report on July 21. I would like to have the referral made by Xfinity completely recalled after my payment so it does not show up at all. 

 to the conversation: 

0

Payment of balance and collection recall

I am prepared to pay my full balance but need Executive Support Agent to initiate collection referral recall so it does not affect my credit.

Question

Not at all. The channel is gone. Says i dont get the station anymore.

 to the conversation: 

0

NFL Network

Where is my NFL Network? I pay for it, and will I be getting a credit or rebate on my bill??? Its been 3 months.

Question

user_oj53s4 Hi there! Were you able to get access to the rewards or film? We are here happy to work with you to help if not.   

 to the conversation: 

0

0

Inception Benefit Not Available

I redeemed the free Inception movie benefit and it shows redeemed but it doesn’t show up in Xfinity Stream app.

Question

@Soxvaritek33 You're right, this is a workaround. This is the best option we have available while we work on resolving these issues. Please let me know if this alternative works for you.

 to the conversation: 

0

No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

Question

Concern moved here to the E-mail help section for assistance.

 commented 

19 minutes ago

 to the conversation: 

0

0

Change size in email

How do I change the size in email. It's very small. Can I zoom in some how and keep it that way

Question

Change size in email

How do I change the size in email. It's very small. Can I zoom in some how and keep it that way

Question

6

2

0

port my number

I would like to port my number to another company

Question

5

0

0

forum icon

New to the Community?

Start Here