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Account Change Request Form
Hello, I need an account change request form for my internet service. I have moved out and my roommate will be taking it over.
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Customer Service
Outage marked Resolved but still no service
I was recently apart of a wide xfinity outage, which has since been marked resolved. However, I still have no service at all. I am very confident it is due to the main service line and xfinity’s network as everything in my house is new and working. I reached out to support but they scheduled my tech
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Your Home Network
Email login help
I cant log into my emails???? [Title Edited: "Personal Information"]
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Thank you @EG! Hey @user_seja11 thank you for the opportunity to help with your move! What services do you currently have and/or are looking to activate? By the way we also have a place to have you check in the meantime our
Looking for cable cellphone and internet service bundle
Looking to leave AT&T looking for a bundle package
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1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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Your Home Network
YW @XfinityAldrik !
Technician report
I need help pulling the internal technician repair notes for a recent visit.
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Hey there, @user_qxyspt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure you have all the details of your new landline with Xfinity. When you attempt to make a call, are y
get phone number for new landline
We already have an Xfinity account that includes both internet and voice. We have installed a new landline phone and can get a dial tone on it, but it has no number. How do we get a number--either our old number with Frontier, or a new number? If a new number, can we specify the number we would like
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Looking for cable cellphone and internet service bundle
Looking to leave AT&T looking for a bundle package
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Hi there @user_vazmyl , I’m really sorry to hear about your experience this is absolutely not the level of service we want for you. I can understand how frustrating it must be to go without your cable service for so long, especially after multi
Manager
I have been experiencing issues with my two boxes only to be told they need to be exchanged. I picked up the new boxes. Haven’t had cable since. I called over 13 times only to have reps that don’t understand English tell me a tech would be out twice and never showed. I called many times requesting a
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Manager
I have been experiencing issues with my two boxes only to be told they need to be exchanged. I picked up the new boxes. Haven’t had cable since. I called over 13 times only to have reps that don’t understand English tell me a tech would be out twice and never showed. I called many times requesting a
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Hello @user_0wrw4k and thank you for reaching out on our Xfinity Community forums. We'd be happy to assist! Please send us a direct message* with your full name and service address for the location you have concerns with. Once we ha
Was on the phone for two hours
Added WiFi to my grandma house for her drove 2 hours to her house they said it was added went by her house to get the box they said it wasn't put in she to old to bring up here that's why we did it over the phone now they don't want to answer the [Edited: "Profanity"] phone they wasted my time and t
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Sorry for the inconvenience @user_us12kf. Looks like Samsung officially stopped supporting the S9 at Android 10. If you like to check the compatibility of another device or discuss purchasing a new phone please send me a direct message. We offer devi
Update Xfiniti app
Today I'm unable to use this app because I am being told that my phone no longer supports this app. I have a Galaxy S9 that works just fine. How can I get back to using this app.
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Okay, was there anything else that we could assist you with currently?
Billing query
In my most recent bill my costs have increased dramatically by $20/month. This is upsetting to me. Evidently a discount that wI had has expired. I need to lower my bill. What are you offering? Or do I need to look at a different provider. Jon
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Greetings, @user_3i1znx, we appreciate you posting on our forum regarding your service issue that remains persistent. We certainly would love to help get to the bottom of this matter by checking your appointment. Please be reminded that sending unsol
XfinityNatalie
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Outage marked Resolved but still no service
I was recently apart of a wide xfinity outage, which has since been marked resolved. However, I still have no service at all. I am very confident it is due to the main service line and xfinity’s network as everything in my house is new and working. I reached out to support but they scheduled my tech
Question