Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (472.9K)
Okay I appreciate the additional info and context! Based on what you're seeing along with a technician already getting out there, I definitely want to dig a little deeper on the account to see what I can find.Please send us a direct chat message with
Persistent Packet Loss at ibone.comcast.net
I'm having the same issue as this gentleman: https://forums.xfinity.com/conversations/your-home-network/persistent-packet-loss-at-ibonecomcastnet-telia-transit-congestion-nightly-gaming-lag-boulder-80303-request-engineering-escalation/69984548a68bcc7c6f879317# I also am getting disconnected from a g
Question
Ok, I'm glad to hear those folders are visible there @user_z8wofc- that’s helpful and points to the issue being related to your iPhone’s email configuration. Could you please verify that your incoming and outgoing server settings are co
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
Question
I think basically we are all on the same page. One thing is for certain, Comcast/Xfinity will never lose money. They pass the cost averages on to the consumer but always put lipstick on this pig to try and appease us. I also believe when they lose cu
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
What distro are you using?
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
Question
And which distro are you on? Just trying to find if there's some commonality between those of us having this issue.
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
Question
I didn't have a major update. I did have the same issue across multiple distros, though, so this doesn't seem to be limited to a particular distro or kernel. It looks like the other users in this topic are doing similar troubleshooting steps, maybe w
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
Question
@XfinityAlyssaA hi, I did check online and all folders show there.
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
Question
Thank you for confirming that information @user_z8wofc, we appreciate it. Have you tried logging in to your Xfinity Webmail using a web browser to see if your folders are visible there?
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
Question
Your comment is not falling on deaf ears and appreciate your perspective, but I honestly don't agree. Comcast/Xfinity can be doing a better job for us customers that have been loyal for so many years.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
@user_4zz6qz Are you experiencing similar issues with any other games not from Blizzard?
Issues with disconnecting while playing any battle.net game
Hello, I am experiencing persistent disconnect/reconnect issues specifically with Blizzard games/services on my personally owned ARRIS SURFboard G54-B48D gateway on Xfinity service in [Edited: "Personal Information"]. The issue primarily affects Diablo IV and World of Warcraft. Other internet servic
Question
hello! My question was not answered. I replied indicating that I cannot select the IMAP option. When I try, it’s stuck in verification cycle and nothing happens. I still can’t see my folders, get all emails, or sync.
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
Question
@XfinityFrank hello! My question was not answered. I replied indicating that I cannot select the IMAP option. When I try, it’s stuck in verification cycle and nothing happens. I still can’t see my folders, get all emails, or sync
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
Question
Where can you see the width?
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
Question
Do you know if Linux had an update around the time this issue started @phiboy?
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
Question
@user_k79hyk I did your steps to bring my emails over to yahoo and your system created a new user id user_k79yk's. No emails from Xfinity came over. How can this be fixed? Did you get the invitation to migrate to Yahoo! Mail? Did you agree t
Where are my emails
I did your steps to bring my emails over to yahoo and your system created a new user od user_k79yk's. No emails from Xfinity came over. How can this be fixed?
Question
channel missing
i watch channel 103 every night. it's missing from the guide. it skips from channel 89 to 104. Morning happens when i type in 103 manually
Question
•
Channels and Programming
Yes, my other devices are fine on my home network.
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
Question
@user_slp13 I just got off a cruise ship and cannot sign into my Outlook account. I've tried everything I've read on the internet including deleting my cache and data. Deleting my email on my phone. And re-entered my email account. I keep getting u
Cannot Sign Into my Outlook [Edited]
I just got off a cruise ship and cannot sign into my Outlook account. I've tried everything I've read on the internet including deleting my cache and data. Deleting my email on my phone. And re-entered my email account. I keep getting unable to sign in.
Question
Accepted Solution
Update- the cabling technician came today and laid the cable with conduit. Internet restored, thank you.
Internet down for 5 days with no resolution.
I have not been able to connect to Xfinity internet from Saturday and have reached out multiple times for resolution. The only date for a technician was on Wednesday May 13, 2026, from 8am to 10am central. After following up I got to know the technician is running late by 30 minutes. This has affect
Question
@XfinityAlyssaA hi, I did check online and all folders show there.
user_z8wofc
commented
8 minutes ago
to the conversation:
0
1
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
Question