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There could be quite a few reasons that work has yet been able to finish under these conditions, but we can take a look at the account and see what it is showing for the service issue @user_zjt0r1. Could you please send our team a direct message with
Xfinity outage in Nashville
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru
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I live in an apartment complex and for days we only received notifications from xfinity assistant saying they were aware of the outage and that technicians were working on it. Initially no time frame was given for restoration. Days ago we received no
Xfinity outage in Nashville
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru
Question
@XfinityGabriel Please point us to where it says "If you choose not to upgrade, you can continue using your comcast.net email through the existing Xfinity Email platform." on the page at https://www.xfinity.com/support/articles/yahoo-email-migration
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Hey @user_g5tjqf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet speed. I would be more than happy to offer my assistance looking into this fu
Getting less than 30 mb download speeds but paying for a 1gig connection
Hello, as the subject states I recently came back over to xfinity, but am getting absolutely unacceptable speeds. I'm currently getting 30mb down, which would seem to mean my internet is not provisioned correctly. This definitely doesn't comply with the FCC's idea of an acceptable threshold for what
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myyardsale25 Can you please elaborate on what you need our help with?
I need to add a new debit card to my account
My Debit card was hacked. I had to get a new debit card. I needvto b add this card for auto bill pay
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@XfinityAlfonso Yes, it's still happening. I use the Xfinity email site as my primary way to view emails. I use Outlook to filter but all of my mail is routed to the spam folder even when Outlook is not running and I've disabled all of my Xfi
All email going to spam folder
Since yesterday all of my email is going to my spam folder. Even when I add an email address fo 'Keep', a copy goes to the spam folder even while one is in my inbox. I've disabled all of my filters that would send emails to spam. I normally use Outlook to filter but this happens even when Outlook is
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Xfinity outage in Nashville
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru
Question
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Customer Service
user_ctr7lz Let me take a more direct look at the issue to see if we can't get the network unfrozen for you. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Dir
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Please come back to us in Modmail. We are still working on your request. Also, keep in mind there are a handful of hours where our department is unavailable. We are here again, and we're happy to continue speaking with you.
I need to cancel my tv service please
Ive been trying for the last week & have found ZERO help on this
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Hi Tek, Thanks for replying. I tried to DM support on Saturday. I couldn't figure out how to initiate a DM. I actually thought the DM capability may have been removed from support. If it is still an option, can you help me understand how to initiate
XG1v4 Box to Replace the 2xi-6t I Just Received
Is direct messaging still a preferred means of communication on this forum? I am trying to return the streaming box I just received (2xi-6t). That box does not have coax connections. I believe I need the XG1v4. I understand from reading on the forum that the XG1v4 is in short supply. I am not going
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network interference and then some
As the title says, I believe that I am dealing with network interference. My old network name from my old Xfi gateway, Xb7t, is showing up as available. This gateway was replaced, with a brand new XER10 and the network name was changed. I have reset the new router many times, which does not fix anyt
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Your Home Network
Olympics USA Network ''Real time 4k" ... audio mix
Watching this morning for last hour from 430am to 530am EST on USA Real Time 4K and normal 4k channels ... audio mix seems way off ...vocal track in left rear surround ...background crowd stuff coming in center channel and front channels...nothing in right rear surround. Pic quality seems fine, not
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Channels and Programming
Hey so messaging them from here is actually way better than calling customer support, as soon as they responded from here, my phone was unlocked after 24 hours. I informed them what the issue was, device IMEI, my address, phone number, military order
Unlock device issue - military orders
Hi guys i really need help unlocking my phone, ive been in contact with the agents/customer service and they are opening a ticket regarding my issue. I am on military deployment orders and i need my device unlocked so i can use a different service while overseas. The problem is the agents would tell
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I would really like to speak to a real person a representative
I need to add a new debit card to my account
My Debit card was hacked. I had to get a new debit card. I needvto b add this card for auto bill pay
Question
How is this even legal????
I need to cancel my tv service please
Ive been trying for the last week & have found ZERO help on this
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Yes, we have deleted and reinstalled the app. All devices have the current updates. I have tried to stream it from the website streaming in my pc and get the same results. I spent an entire day one on one messaging independently with Xfi
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
Question
@user_d1xoc1 received a response saying that you aren't allowed to send DMs without permission, so resent the original text with a clarification that this is the same issue where comcast deigned to allow me to send them a DM before.
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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user_dchtrn Are you seeing any error messages or codes when trying to update?
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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Good morning @user_zjt0r1, and thank you for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the internet service in your area, I know that a lot of the Nashville area is still having issues
XfinityJeff
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Xfinity outage in Nashville
I have been without Xfinity since last Friday due to the ice storm in Nashville. My power was restored last Friday. Continually, Xfinity has claimed to be working on restoring Internet, yet we continue to remain without it. We were sent an alert days ago claiming it would be restored yesterday Febru
Question