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How do I send a DM again? I tried the last time and it did not work.
Customer service call center interaction and lack of notes
Hello, I have spent 8 hours talking and explaining my issues for more than 6 call center employees over 6 daysl. 8 hours plus on hold. Here are the most recent employee numbers 302627, 1023606, 8246, bp-rlaloy. Please review their notes.
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How do i get in touch with Maintenance? phone system forces sales and installs
i just tried the phone support 1-800-934-6489 but there is no way to request an outside plant line technician to fix a severed cable. my options are to start new service, or troubleshoot current service (which i do not have). I think got the option to fix this via text, so i said yes. the text asked
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Your Home Network
Hello can somewone reply please?
Refund Replacement Cards
Hello, I have 3 refund cards that expired on 9/25, 9/25, and 10/25 for $10, $230, and $230 respectively. Could I please have them replaced. It says the can be replaced up to 5 years after expiration, but I canno figure out who I should contact for their replacement. Thank you -
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I don’t see how to post publicly. Yes, someone from xfinity responded.
Early termination fee
My son had the xfinity account in his name and lived with me. He moved out and I didn’t need the same level of service and wanted to change the account to my name. I spent over 10 hours on the phone with xfinity agents who all gave me different advise with two of them telling me they would call me b
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@kpprad I would be more than happy to review the account notes as well as this credit request. Please send a DM at your earliest convenience.
Customer service call center interaction and lack of notes
Hello, I have spent 8 hours talking and explaining my issues for more than 6 call center employees over 6 daysl. 8 hours plus on hold. Here are the most recent employee numbers 302627, 1023606, 8246, bp-rlaloy. Please review their notes.
Question
user_qm399f, I would recommend that you reach out to our Customer Security Assurance team to see if they can find the cause of this being blocked. Please let us know if there is anything else we can do once you make contact with them. Here is the lin
eBill notifications being blocked by Comcast Email Spam Filter
eBill notifications from [Edited: "Personal Information"] (Highmark BC/BS of WV) are being blocked by Comcast Email Spam Filter. Last eBill notification was received at end of February, 2026.
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Xfinity [Edited: "Personal Information"] Account [Edited: "Personal Information"] The cards are [Edited: "Personal Information"] - for $230 [Edited: "Personal Information"] - or $230 [Edited: "Personal Information"] - for $10 [Edited: "Personal Inf
Refund Replacement Cards
Hello, I have 3 refund cards that expired on 9/25, 9/25, and 10/25 for $10, $230, and $230 respectively. Could I please have them replaced. It says the can be replaced up to 5 years after expiration, but I canno figure out who I should contact for their replacement. Thank you -
Question
Hello, I requested replacement cards for reimbursement cards that expired between September and December of 2025 and my request was rejected. I understand that as per Xfinity policy I can request replacements for the cards for up to 5 years after exp
Refund Replacement Cards
Hello, I have 3 refund cards that expired on 9/25, 9/25, and 10/25 for $10, $230, and $230 respectively. Could I please have them replaced. It says the can be replaced up to 5 years after expiration, but I canno figure out who I should contact for their replacement. Thank you -
Question
Are you using the advance security on the modem? Have you tried to turn that off @user_i886j4? To turn off Xfinity xFi Advanced Security, open the Xfinity app, navigate to the Security tab, select Advanced Security, and choose "Turn Off".
hulu is not available in your region, or you may be using a VPN
Not immediately but within weeks of switching to Xfinity WiFi, I started seeing this in HULU (I have a live subscription). This shows on my FireTV sticks, my computer and on my phone. I tried resetting the xfinity router, even leaving it off for 30+ mins which did not help. I checked that all hulu a
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Good Morning, @donna805! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about your experience with paying your bill, and the experience with reaching out to us. I would be more than happy
Not able to pay bill online
I was getting a message that I had to pay my bill in person when trying to pay my internet bill. started calling arounnd April 14th talked to at least 25 people over the course of 3 weeks with no fix one person said my account had a block another said I didnt. One person removed my payment method fo
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Hello, I tried to call a few times and have left a msg but no response. Also, a new issue for a credit to my account for DVR and missing Channel for about 1 month of April/May 2026. Assumption based on my DVR recordings its about $10-20 a day
Customer service call center interaction and lack of notes
Hello, I have spent 8 hours talking and explaining my issues for more than 6 call center employees over 6 daysl. 8 hours plus on hold. Here are the most recent employee numbers 302627, 1023606, 8246, bp-rlaloy. Please review their notes.
Question
I check email via Outlook and Comcast email online. The problem is not on my end. Once again, the Comcast email filter is blocking [Edited: "Personal Information"] emails from the email address I provided in my original post. Please have
eBill notifications being blocked by Comcast Email Spam Filter
eBill notifications from [Edited: "Personal Information"] (Highmark BC/BS of WV) are being blocked by Comcast Email Spam Filter. Last eBill notification was received at end of February, 2026.
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@XfinityNatalie wrote: "... next to the bell icon ..." It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell icon" for notifications, b
Billing Issues
I've been with xfinity mobile since August of 2025 and I've been overcharged every month since. They have 5 phones listed on my account but I have only 4 phones. One phone is listed twice and I'm being charged twice for the same phone. I've chatted 3 times with no success and went into the store onc
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No channels appearing
It has become an issue and happens very often that when I go into Xfinity app on tv, no channels appear nor any other information on the home tabs. How do I fix this. All other apps on our tv work
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Xfinity Stream Website
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Not able to pay bill online
I was getting a message that I had to pay my bill in person when trying to pay my internet bill. started calling arounnd April 14th talked to at least 25 people over the course of 3 weeks with no fix one person said my account had a block another said I didnt. One person removed my payment method fo
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Poor quality
I’ve never in my life had such a bad experience with a WiFi company. moved from Long Island where I had Verizon WiFi to Connecticut, mind you I work from home in the medical field so it’s very important that I have good quality WiFi, EVERY DAY since I moved in I’ve had an issue with my WiFi, every d
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user_ta438t, Hi there! Thanks for reaching out about ABC Channel 7 programming. I completely understand how frustrating it is when a channel you enjoy is suddenly unavailable. I’m happy to share that Comcast has renewed its agreement with Scrip
XfinityGabriel
commented
17 minutes ago
to the conversation:
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Credit
Do not have ch 7 ABC anymore what can be done to compensate our account
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