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If you are having trouble accessing the email you can reach out to our Customer Security Assurance team. They work with locked out emails and recovery. You can either open a ticket with them at https://spa.xfinity.com/help or call them directly at 1-
Lost access to secondary email
I was able to move my primary email over to yahoo. The problem I'm having now is not having access to my secondary email so that I can reset the password. Yahoo does not recognize my secondary for some reason and it appears it may have been deleted by xfinity.
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Can not access the email at all. Tried to reset password, nothing. No access. So, the email may have been completely deleted? I changed my password twice since April 2025 as I was told to do to keep the account active. Accessed it irregularly, as it
Lost access to secondary email
I was able to move my primary email over to yahoo. The problem I'm having now is not having access to my secondary email so that I can reset the password. Yahoo does not recognize my secondary for some reason and it appears it may have been deleted by xfinity.
Question
mcb750, Hi there! Thanks for taking the time out of your Tuesday to reach out. I completely understand how frustrating it is when parts of your TV lineup change unexpectedly, and I am sorry for the inconvenience this has caused. At this time, this pr
Complain about CBS being of the air
Are we going to get a deduction on our Broadcast Fee, since we haven't had CBS for 3 weeks, probably longer. Paramont Plus is being bogged down, due to high demand to watch CBS Shows. Freezing up, stopping in middle of a show, no sound. Need to get this Channel back on Leadt by Monday.
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I agree. We are paying a lot for xfinity services and the NFL Network is one of the parts of the package I want. May have to move to a carrier that has this service
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Bring back CBS. Network shows and local news are what I watch on CBS. I was told by your representative it would be back soon. That has happened!
Complain about CBS being of the air
Are we going to get a deduction on our Broadcast Fee, since we haven't had CBS for 3 weeks, probably longer. Paramont Plus is being bogged down, due to high demand to watch CBS Shows. Freezing up, stopping in middle of a show, no sound. Need to get this Channel back on Leadt by Monday.
Question
Okay. I just sent a dm.
Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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ABC Scripps news
I'm looking into several other TV providers since you are taking away my favorite station!
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Channels and Programming
How do I do that. Send a signal to my equipment
user_850428
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4 minutes ago
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Internet
My internet keeps going in and out.
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