Xfinity Community Forum

user_50p1sq I want to find your account to double check that you have the soonest available appointment and follow up after the visit to make sure everything is back up and running properly. Please send us a direct message with your full name and com

XfinityEmilyB

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4 minutes ago

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Internet

Do not recommend xfinity customer service to anyone. We lost internet and cable on a Friday afternoon . Took over an hour to reach an actual person to talk to who states they can not come out until Tuesday , 4 days without internet or Tv . Not to mention this is 3rd time this month this happened . T

Question

I do understand the importance of having a solid speed, and I will be more than happy to help you get this issue resolved as soon as possible. To begin, would you mind sending me your name and the address to your account in a Direct message? To sen

XfinityDuron

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6 minutes ago

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Internet issue

My internet keeps dropping and the xfinity assistant says they need to come to my house to fix it but the earliest appointment I can get is a week away. I need internet now and I can't get a live agent to speak or chat with and the xfinity assistant confidently doesn't know what I am asking. Please

Question

Thank you for reaching out to our team. That is definitely an issue we can look into and escalate properly for you. Are you getting an error message or incorrect password mention that requires that reset?

XfinityJohnG

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10 minutes ago

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why am I required to reset my password every week?

I have to reset my password almost if not every week, how do I stop this from happening? Tracie

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Yes we have and they canceled the waitlist twice

user_50p1sq

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12 minutes ago

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Internet

Do not recommend xfinity customer service to anyone. We lost internet and cable on a Friday afternoon . Took over an hour to reach an actual person to talk to who states they can not come out until Tuesday , 4 days without internet or Tv . Not to mention this is 3rd time this month this happened . T

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why am I required to reset my password every week?

I have to reset my password almost if not every week, how do I stop this from happening? Tracie

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Sign-In and Account Management

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Internet issue

My internet keeps dropping and the xfinity assistant says they need to come to my house to fix it but the earliest appointment I can get is a week away. I need internet now and I can't get a live agent to speak or chat with and the xfinity assistant confidently doesn't know what I am asking. Please

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Billing

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@XfinityKassie i'm so done with the [Edited: "Inappropriate Language"] service and lagging internet from this company. I upgraded to a higher teir and still have problems. this is such [Edited: "Inappropriate Language"]. all this useless [Edited: "I

Demonrat71

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27 minutes ago

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No longer compatible

Not compatible with android 11. Needs to be.

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Add name on billing statement

Hi. I wanted to add a co-resident's name to my billing address for proof of residency. How can Wdo it, thank you!

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Getting Started

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user_1ziy0p thank you for using the Xfinity Community Forums page to reach out today. Let's go ahead and assist you with your device concerns. Just to ensure I understand, are you attempting to remove the Find My option from association with your Mac

XfinityMarcus

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35 minutes ago

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device shows connected to gateway but has been recycled and is not here

My previous desktop Mac has been recycled with Apple, yet still shows connect to my gateway. I can't delete it because it says to disconnect it first. I obviously can't do that as it no longer exists. How do I get it off my device list?

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Subscriptions

Want to activate Disney+ and Hulu package included with my cable

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Channels and Programming

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@Chuckysays as I mentioned previously, I need a wired Ethernet option. Casting does not help

user_grgty1

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49 minutes ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

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Done did you get it ?

Divine098

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54 minutes ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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There is a cast option on the stream app on your phone. You should be able to cast using the app.

Chuckysays

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55 minutes ago

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Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

Question

Hello there @lpbloom, I completely understand the urgency after trying to have this service disconnected twice. I will be more than happy to help you with this concern. To begin, would you mind sending me your name and the address to your account in

XfinityDuron

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56 minutes ago

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Keep getting billed for a service I’ve cancelled twice

I have cancelled Screambox twice but Xfinity keeps billing me for it. I constantly have to monitor my account to make sure it doesn’t pop up again. I shouldn’t have to do this.

Question

user_h10c0i Welcome to our community forum! You've reached the perfect place to get help with your Xfinity connection. When you open the Xfinity app and troubleshoot your internet: https://www.xfinity.com/support/articles/internet-connectivity-troubl

XfinityEmilyB

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58 minutes ago

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Internet keeps going in andout

I will my Restart router

Question

Thanks for clarifying, Divine098! In that case, we'll want to take a closer look to see what's sticking. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in! Here are detailed

XfinitySean

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1 hour ago

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Bundle Activation Isn’t working for Disney plus and Hulu

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

Keep getting billed for a service I’ve cancelled twice

I have cancelled Screambox twice but Xfinity keeps billing me for it. I constantly have to monitor my account to make sure it doesn’t pop up again. I shouldn’t have to do this.

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Billing

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@user_sxmocy They weren't able to figure out why it is happening, but I did figure out that I can push the menu button on my remote and can get to the channel line-up, maybe that will work for you.

user_151glh

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1 hour ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Thank you, I sent the DM over.

user_5bojch

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1 hour ago

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Intermittent latency spikes — confirmed distribution line issue, two tickets, no resolution

I've been fighting persistent intermittent latency spikes since moving into my home (new construction, Comcast-only development) and I'm hoping to reach the Digital Care Team, because front-line support and field techs have not been able to resolve this. The problem: constant intermittent ping spike

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Internet keeps going in andout

I will my Restart router

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Customer Service

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