Xfinity Community Forum

U

@user_tzvchx Did you get your status back? I also moved and I lost my Gold Status. Now I’m back to Silver and the chatbot doesn’t help.

user_dzvdu8

replied

6 minutes ago

to the conversation:

0

U

xfinity membership status

I am at my wits end. I have been a customer for 8+ years. I recently moved to a new address, did it on the phone with a representative, and for some reason, my membership status has not transferred over. Not only that, but apparently it was removed from my old account too. I have been calling for da

Question

U

@XfinityChristy You do not show up in the list for direct messaging - unless you want me to send a message to the generic support, I cannot complete your request.

user_a1999e

replied

9 minutes ago

to the conversation:

0

U

Intermittent multi-second latency spikes

I'm seeing intermittent multi-second latency spikes and failed connection attempts to external services, specifically on a hop inside Comcast's own network — not at my modem/router, and not at the destination server. This is NOT a general "my internet feels slow" complaint: I have traceroute/mtr dat

Question

U

Equipment not delivered but says delivered in the app

I ordered Xfinity WiFi and it said in the app that my equipment has been delivered, but I never received it. Please help.

Question

•

Getting Started

3

0

Hello @poqueoclock thank you for taking the time to post on our forum. Is there something specific that you are trying to look at or process on the website? Have you also tried the Xfinity app?

XfinityAbby

replied

16 minutes ago

to the conversation:

0

As of July 2026 the website is STILL horribly slow, glitchy and downright frustrating.

This must be intentional. No other site is like this. Why is it so slow? Every other site i go to loads fine but just going to Xfinity takes a minute for the page to load. Signing in takes a bit. I just clicked "manage auto pay" and after it freezing for a minute, it displayed a "were working on it"

Question

P

No fix of Sept 1st. I've been a customer for 5 years now and for that entire time, the website has been hot dogshit. Especially in this day and age, when every other website loads instantly, you know it has to be on purpose, to try and force more blo

poqueoclock

commented

21 minutes ago

to the conversation:

0

1

As of July 2026 the website is STILL horribly slow, glitchy and downright frustrating.

This must be intentional. No other site is like this. Why is it so slow? Every other site i go to loads fine but just going to Xfinity takes a minute for the page to load. Signing in takes a bit. I just clicked "manage auto pay" and after it freezing for a minute, it displayed a "were working on it"

Question

Welcome to the community forums, and thanks for reaching out, user_ut9wfn! I'm truly sorry to hear that the original physical SIM was left with an active line attached to it and you were left paying for something you weren't using. We'd be more than

XfinitySean

commented

24 minutes ago

to the conversation:

0

U

Charged for an Xfinity Mobile line I never activated.

I signed up for a line last November. Since my old phone didn’t support eSIM, a physical SIM was mailed to me. I decided to get a new phone that supported eSIM, and a representative helped me set up the service using the digital SIM. They assured me that a second line would not be set up or activate

Question

user_1j05na Thanks for all the details. The fact that Windows, macOS, and other devices are achieving close to the expected 500 Mbps speeds while multiple Linux distributions are consistently seeing slower speeds does suggest the issue may be specifi

XfinityDilary

commented

30 minutes ago

to the conversation:

0

U

Drastically slower speeds on linux machines

Recently set up my home wireless, we have the 500 mbps plan and on every non-linux device (apple devices, windows computers, etc.) in the house they get those speeds fine. However any linux device gets speeds closer to 20-50 mbps. I have devices on Ubuntu, CachyOS, and Fedora and they all have the s

Question

U

Charged for an Xfinity Mobile line I never activated.

I signed up for a line last November. Since my old phone didn’t support eSIM, a physical SIM was mailed to me. I decided to get a new phone that supported eSIM, and a representative helped me set up the service using the digital SIM. They assured me that a second line would not be set up or activate

Question

•

Billing

8

1

0

U

Internet problem

Hi, I’m a new Xfinity Internet customer. I’m trying to complete my order, but I get Error 481 when I try to add my credit card. My Gateway is also blinking yellow. I need help completing the payment and activating my Internet service.

Question

•

Email

8

0

Hey @user_lfa4el, Thank you for visiting our official Xfinity Forums Community support page. We're working hard to enhance the Xfinity Network! With these network enhancements, our teams are working to provide faster, more powerful, and more reliable

XfinityDemitrius

replied

40 minutes ago

to the conversation:

0

U

Network improvement outage

I'm in Panama City FL and we've had a network service outage over a week at this point, and twice the Xfinity assistant told me my service was back when it wasn't. I'd just like to know how long this can typically take.

Question

X

Intermittent disconnects.

I've restarted my modem multiple times, pinged my local gateway to confirm that it wasn't my device, and I still cannot resolve these 5-15 second disconnects that keeps randomly happening. It's long enough to drop calls and interrupt downloads. The modem is reporting millions of uncorrectables, low

Question

•

Your Home Network

5

0

Hello @user_trovl9 thank you for taking the time to reach out on our community forum. I know how frustrating service interruptions can be especially when working from home. In the Xfinity app is it still showing that there is an active service interr

XfinityAbby

commented

45 minutes ago

to the conversation:

0

U

Urgent Escalation – Internet Outage Affecting Work From Home

Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe

Question

U

I'm experiencing the same thing here in Aptos, California. For the past two days I've had no internet most of the day, and I work from home. I've been forced to go work in a mall to get free wi-fi. I got another message today indicating that my inter

user_lfa4el

commented

51 minutes ago

to the conversation:

0

1

U

Network improvement outage

I'm in Panama City FL and we've had a network service outage over a week at this point, and twice the Xfinity assistant told me my service was back when it wasn't. I'd just like to know how long this can typically take.

Question

Hello @sendtorich, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Have you tried on your Xfinity X1 or Flex box, to clear the locally stored data and cookies in your device

XfinityChelseaB

replied

1 hour ago

to the conversation:

0

U

Hulu freezes when ads play

Hulu/Disney app freezes when ads play

Question

I am not exactly sure the specifics, but they did say that the property manager would need to reach out to them. This is the contact information for the team that handles this. The property manager can reach out to our Platinum team at 855-307-8483 o

XfinityAbby

replied

1 hour ago

to the conversation:

0

U

URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

Question

U

If it helps, we were paying $100K+ per year for the third-party provider, so there should be a significant amount of business opportunity available here now.

user_thqrpc1

replied

1 hour ago

to the conversation:

0

U

URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

Question

user_u4k22e Sorry to see you go, but disconnecting your account is something we can help with. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your accou

XfinityAmandaB

commented

1 hour ago

to the conversation:

0

U

Cancelar el servicio de Internet

Por razones de cambio de domicilio y de estado, me veo en la obligación de solicitar la cancelación

Question

U

The HOA used to have a third-party contract with a company but has since canceled it for budgetting. When I run a speed test, it tells me I'm being serviced by comcast. Did the team state why the complex is not serviceable? I would have assumed that

user_thqrpc1

replied

1 hour ago

to the conversation:

0

U

URGENT — Residential address incorrectly classified as business

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

Question

Concern moved here for assistance. P

EG

commented

1 hour ago

to the conversation:

0

U

Cancelación de Internet

Question

Concern moved here for assistance.

EG

commented

1 hour ago

to the conversation:

0

U

Urgent Escalation – Internet Outage Affecting Work From Home

Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe

Question