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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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22 seconds ago

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Xfinity rewards

I can't get any rewards. Just seeing this message, no matter what I try..... rendering error occurred: Cannot read properties of null (reading 'fields').

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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1 minute ago

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Subcontractor damaged my brand new walkway - Property Damage Claim

An Xfinity line subcontractor (Phaze5) severely scratched the bricks on my brand new walkway while performing work on my property. I am an active customer and need a corporate employee to help me file an official property damage claim.

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The concern is not "Community Center" help related............ Topic moved here to the proper help section.

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3 minutes ago

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Xfinity is a terrible company in my opinion

Xfinity does not act with integrity or respect their customers, in my opinion.

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To xfinity users reading this post.. I followed the instructions the xfinity support posted and they decline a refund. I have also contacted Paramount Plusand because this was done through xfinity, Paramount Plus cannot see that i have an account wit

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Paramount+ Xfinity Frustration

I am beyond frustrated with this also. I was charged for a year of Paramount + that I didnt want. I noticed the charge 10 days after it showed up and went into a local xfinity store and an employee said he will put in a request to cancel and i should expect a full refund. but cannot log in to watch

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I tried unplugging the modem. And also connected to another modem. That didn’t work

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Xfinity Stream not streaming

Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.

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I am looking for the CHEAPEST Xfinity plan, as a Diamond member after 36 years. Auto pay is already set up with my bank but l am looking for a plan that is going to compare with Fiber Internet which is NOW available for about 3 Gig for Lifetime Pric

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l need a transcript of my latest agent chat lowering my bill

My bill has been exceptionally high, and l spoke a number of times to various people each promising to lower my bill. So l need to know what is the future costs of my plan going to cost, and when will this become affective? [Edited: "Personal Information”]

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@user_y2x8rm - In case you don't see it right away, we've messaged you directly/privately once again to follow up on yesterday's outside work. We're also offering to review your current plan and pricing since it's a bit outdated. Message us back ther

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Damaged utility lines outside.

Following severe storms in August, utility poles were knocked down in my area. Following repairs the service line to my house was reconnected but the utility line is still sagging across my front lawn and was not reconnected to the new poles that were installed. The line is sagging low enough to obs

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user_138rng Hi there! Thank you so much for using our Forums and for taking the time to reach out. We are here happy to work with you if you need help with Peacock. We are here to assist and look into this to make sure we get this corrected. Please s

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Need Account Entitlement Reset for Peacock Error PPG_0017

Hello, I am currently trying to activate my Xfinity-provided Peacock Premium reward, but I am completely blocked by error code PPG_0017 and stuck in an activation loop.I moved about 3 years ago and transferred/re-opened my Xfinity service. It appears my Peacock identity is still linked to my old, in

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Wifi line

I need my wifi wall outlet move up stair

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Concern moved here to the E-mail help section.

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18 minutes ago

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Comcast Migration to Yahoo has ruined my email

My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C

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@user_3v0na6, We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with Matthew P. and their leadership. We always want you to have the best experience pos

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Super helpful!

Thanks to Matthew P. at the Factoria Xfinity store in Washington. He helped clarify what equipment I was needing and swapping me out to the right cable box. He also highlighted some other services that could work out nicely for us. Informative and helpful - really appreciated it!

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user_birusv Hello, I am happy to help you today. What upgrades do you have in mind?  

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Direct message

Need direct messaging functionality so I can upgrade my Entertainment Bundle

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We completely understand why an unexpected installation charge of around $100 would be concerning, especially when you don’t believe the charge should apply. We appreciate you bringing this to our attention, and our team would be happy to take

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Unexplained Installation Fee

Hello, I had an unexplained $100 for installation. The only time a tech came to my apartment was because I moved apartment and your router wasn't working on the wiring. It was not an issue on my side.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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35 minutes ago

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change my order to home delivery

for in-store pickup, but that’s not how I wanted it. I wanted it delivered to my home.

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

41 minutes ago

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Need advice on an Xfinity account hold/payment block — what’s the best next step?

Hi, I’m looking for advice from anyone who has dealt with an Xfinity account hold or payment block. My payment attempts appear to have triggered a security/payment restriction, and I’m still not sure whether the block has actually been removed. I was told a review had been submitted, but the account

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Xfinity is a terrible company in my opinion

Xfinity does not act with integrity or respect their customers, in my opinion.

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2quties Hello! Thank you for reaching out to us here on our Community Forum. Since you are finding success by going into Incognito Mode, we suggest rebooting your modem by pulling the power cable out of it for 20-seconds and then plugging it back in.

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Xfinity Stream not streaming

Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.

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