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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need pedestal moved 2 feet to avoid driveway construction at new home
Pedestal is currently in the way of the driveway at the new home. we need the pedestal moved about 2-3 feet away near the other utilility boxes. Can a technician please come move the pedestal? Ive been trying for weeks to get someone to come move it with no luck.
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@user_x9h3fg Thank you for taking the time to reach out to us here on our Xfinity Forums. As sad as we are to hear you will be leaving our Xfinity family, this is something that our team can help you with. Please send us a DM to Xfinity Support with
Cancel my internet without calling
I live overseas and no longer have access to a US phone number
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my internet without calling
I live overseas and no longer have access to a US phone number
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@veggienut Have you tried any of those tips ?
Slow Internet
How come the internet is really slow in loading? It has been lately, but really slower today. Anyone else having issues like me?
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Jeff B - that is the way to record a show since time began, but that requires using the online schedule grid, finding the show you want, and pressing the red-dot button as you stated. THE FEATURE to do a MANUAL RECORDING (ie RECORD SEPTEMBER 30TH FR
MANUAL RECORDING GONE
I used to be able to set a specific day/channel/time and duration by going to the guide, selecting the channel from the first column, and getting a RECORD option. You’d scroll the date and time set a recording.. Now that feature no longer seems to be available. Is this something you’re seeing too? T
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3rd Party VPN Blocked
Hi, Connection to my 3rd party VPN is being blocked and or filtered, please resolve.
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Your Home Network
garret2 please send us a direct message, so we can take a closer look at your service and account history. Just include your name and service address. To do so, click on the chat icon located at the top right of this forum's page. Here a
Constant pixilations
I have been a Comcast customer for over 30 years. I have triple play. Every day I turn on the TV I have pixels on multiple channels. I have refreshed and restarted on the TV hundreds of times we have had your service men come in our house and check the line. Nothing was wrong inside the house. We ha
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user_dxbztl Looks like we sent a reply 10+ hours ago and just waiting on a reply.
Incorrect Customer Tenure After Move — Diamond Membership Status
I need assistance correcting my Xfinity Membership tenure. I have been a Comcast/Xfinity customer continuously for more than 10 years and should have Diamond membership status. When we moved in 2025, Xfinity created a new account instead of properly carrying over and linking our prior customer histo
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@XfinityPeterH I have completed this step and have not received a reply yet.
Incorrect Customer Tenure After Move — Diamond Membership Status
I need assistance correcting my Xfinity Membership tenure. I have been a Comcast/Xfinity customer continuously for more than 10 years and should have Diamond membership status. When we moved in 2025, Xfinity created a new account instead of properly carrying over and linking our prior customer histo
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Ethernet Port 4 on XB8 is slow.
Hello - I have a 2 gig plan. WiFi works fine and Ethernet ports 1-3 run at 1 gig speeds. However Ethernet port 4, the only one rated for 2 gig speeds, has recently started outputting a max of 90mbps. I have a cat6 cable and my desktop is compatible with the 2 gig speeds. I have restarted the router
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Your Home Network
Hello @sackjd, thanks for taking the time to leave a post. Sorry to hear about the trouble you've been having with the Xfinity Stream app and the service issues that started after the recent interruption. I can certainly understand how frustrating th
Stream App not streaming on Roku TV
My Westinghouse Roku TV has stopped streaming via the Xfinity stream app. I can load the app fine, but after selecting the show I want to see, it just spins and spins, telling me it is trying to reconnect. I know it is NOT the tv because all of the other apps stream fine. It is also not my Xfinity a
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EG Thank you for moving the post over for our help!
Cancel service
I've moved to Hawaii. Xfinity isn't here and there is no Xfinity store here. I'm trying to cancel my service. Xfinity mobile app is useless and keep redirecting me to Spectrum, and Spectrum cannot cancel my service. Just make it easy to process a cancelation and return the equipment because I can't
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@user_s2edvwThank you for sharing those details. We are happy to look at the phone number on the account in all spaces to make sure it is correct for you. Could you please send our team a direct message with your full name and full address? Our team
Personal information
The Xfinity Assistant got my personal information wrong and I need help with this.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Xfinity support
No internet service, appointment is a week out. My service was out last Sunday technician came out Friday, it is not working again today, next appointment not till next Friday! That’s two weeks I cannot work from home! This is terrible service! The equipment is bad I just need a new router, it doesn
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