We traded an iPhone 15 plus in on October 22 of last year and still haven’t received the credit the credit was for the line *************. We turned it into the store at broadmoor in Colorado Springs. The representative Caleb took the phone and said he would apply the credit. The manager Alex knows

This company is absolutely awful. They canceled our WiFi for no reason without telling us and our plan was simply no longer available. Then the customer service agents are constantly trying to sell you something instead of helping you.

Switched from Wowway hoping to get better service, 2nd week with Xfinity and already regretting. I would give this provider 1/2 star. We work from home and for the past week, since we switched, we are in a nearby coffee shop or library looking for better connectivity. New customers, please don't swi

This post is solely for the purpose of being able to access the Direct message feature.

Getting an error message in my channel lineup will not load on my Xfinity stream

Hi, This morning, I was a victim of a phishing episode (Greenvelope invitation). I've changed my password. But I haven't received any incoming email since 10:39am today. That's very unusual for me. I have only this one email. I tried sending myself a test (and my husband did the same) but haven't re

Upon browsing my account, I noticed 'Platinum' with a heart icon under my name in my Xfinity account profile. I was unsure as to what this meant. I did some investigating in the forums and was quickly able to learn by reading a few posts and replies from a variety of different users and employees in

Hello, I am a resident in the Holly Creek bulk community. I need assistance with two separate items: Requesting a hardware upgrade to an XB8 Gateway for my home office setup (I pay for a speed tier above the bulk base). Opening an Equipment Research Ticket for my mother's separate account to resolve

Dear Customer Service Team, I am currently an Xfinity/Comcast customer. I previously received a debit card in the amount of $93 as a refund for returned equipment; however, I was unable to use the card before it expired. I am writing to kindly request a replacement for the expired refund debit card.

I want to make a complaint about a subcontractor hired by Comcast that came out to bury my internet line tonight at 7:30pm tonight in the pitch black darkness. My lawn has 6” of snow on it and the ground is frozen and trying to use a sledgehammer and a rod to go under my concrete. I have underground