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12 hour outage and still going
With the technology available today, and with tools such as the Xfinity mobile app that can be used to communicate directly with customers, it is difficult to understand why timely and consistent updates are not provided during service outages. Effective communication during disruptions is essential
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Customer Service
@user_8y368j thank you for letting us know! I am glad to hear it seems to be working now, keep us updated on how your services are working in a few hours!
one channel - high errors - new modem
switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ
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customer service number
Hi, My name is Elizabeth Rafferty and I live at 8 Nairn Road in Pocasset MA and I cannot get logged in no matter how hard I try. I try to reset my password and get a code on my mobile and immediately put it in and ALAS it does not work!!!!! What is going ON???? I want to approve adding Netflix and H
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Channels and Programming
I used to have mg7550. Zero errors for months. Then comcast did some maintenance in the neighborhood overnight a few weeks ago. Had many UnCorr errors. Comcast thought it might be old modem. So I now have mg8720 (docsis 3.1) Thru reddit m
one channel - high errors - new modem
switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ
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New Resident - Address blocked due to previous tenant
I am a new resident and I am trying to set up new service. My home is currently showing as 'Unavailable' in the system, but I know service is available on my street. I need an official employee to help me open a Serviceability Ticket so I can prove residency and start my plan. Please let me know whe
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Your Home Network
@user_6pu8rn all day pga golf on nbc had frozen screens! Same with wheel of fortune and jeopardy. Constantly having problems
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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Cancelling Netflix and Adding StreamSaver
I currently have a Netflix subscription. If I cancel Netflix and add the Streamsaver bundle (Peacock, Disney Plus, Netflix) after Netflix terminates, will this be a seamless switchover? Thanks !!!
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Xfinity Stream Website
Dvr not recording, indicates that there are conflicts but nothing shows up as scheduled
Tried resetting system and syncing DVR but my shows no longer are scheduled for recording and guide show circles with line through indicates conflicts however nothing is scheduled at this time
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Channels and Programming
Yes, I recently purchased the 1.2gb WiFi plan, and the next day after the purchase I got this message.
WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a +1 (833) 453-7008 when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver “Stephanie” never s
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Yes I did recently and the message arrived the next day after I ordered my XFinity Wifi
WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a +1 (833) 453-7008 when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver “Stephanie” never s
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Hello @user_zuctin! It's important when posting in public, for your safety and security not to post any personal information. Check out our Forum Guidelines for more information. Our team would be more than happy to look into your concerns, pl
Damaged pedestal
How can I get a damaged pedestal with wires all over around it fixed. It's look very bad and cou;ld be dangerous. [Edited: "Personal Information"]
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Cable Across the Street
Hello I've been attempting to get a hold of someone with Xfinity to inform them that there is cable laying across the street that needs to be reattached to the pole. I have tried to submit a ticket to hopefully get this resolved but it gives me an error whenever I submit the ticket.
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Customer Service
Again, I apologize for the experience you had over the phone, but we're more than happy to help here in our forums!Here are a few common fixes you can try on your end if you haven't already:1. Sync the DVR with the cloud-Press the XFINITY button on y
Called customer service bad service
Call customer service today and the phone obviously was put down on someone’s desk while they were having conversations with other people within the call center. Then I yelled and asked him to pick up the phone. They put me on hold after 15 minutes. Still on hold. Very POOR customer experience.
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user_odedgs Hello, are yu still having service issues?
Internet issue
I just purchased the xfinity now system. I have plugged everything and checked them several times. Nothing is loose. The power light is on, us/ds light is blinking, 2.4 GHz is on, and 5 GHz is on. I can not get the online light to come on.
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This is totally a scam and I strongly believe that they pushed this on customers to gain their services. I switched companies and on that same day got talked into buying two Apple Watches with the intention that one was free with the $300 off the sec
Apple Watch Promotion Scam
I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res
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Stream dvr not working
Since Friday MAR 13 , my cloud based DVR will not record anything either new or series. They show cancelled for all recordings. Existing recordings can be played.
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X1
The DVR is not recording anything and the system say”You have nothing scheduled for the next 14 days”. We have several things recording. I tried using the Assistant and it did a call back to my phone number. But all I could hear was a bunch of talki
Called customer service bad service
Call customer service today and the phone obviously was put down on someone’s desk while they were having conversations with other people within the call center. Then I yelled and asked him to pick up the phone. They put me on hold after 15 minutes. Still on hold. Very POOR customer experience.
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Hello @user_arj9nc Thank you for reaching out! I would love to check on that pedestal for you! Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located a
Damaged Pedestal?
I have a telecommunications pedestal near my property line that appears open and possibly damaged near Medley Park in Golden Valley. The metal access cover is not secured and the wiring inside is exposed. Could you please confirm whether this equipment is still active and arrange for repair or remov
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Bevick24 Thank you so much for reaching out for help with this line. We definitely want to help get that line taken care of for you. Can you confirm how you are trying to report the line and what error you are getting?
XfinityAmandaB
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Cable Across the Street
Hello I've been attempting to get a hold of someone with Xfinity to inform them that there is cable laying across the street that needs to be reattached to the pole. I have tried to submit a ticket to hopefully get this resolved but it gives me an error whenever I submit the ticket.
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