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Tv Remote
I cannot get my TV to work. I have changed batteries and tun it off..took batteries out and pushed power button for 60 seconds. And pushed all the buttons out batteries back in. I had one channel,fell asleep and screen safed comes on..I usually push extra and clears it and the channel comes back on.
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X1
Wrongfully charge
It's frustrating that I had to call 3 times in regards to a wrongfully charged bill when my internet service was put on a seasonal hold. I was not informed from the 1st representative that there is a expired date where I have to call back to extend the season hold until I received my bill. Was told
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Looking for help with backup battery modem for landline.
Hello I’m in my mid 70s. I have my landline through Comcast whom I’ve been with for 35 years. When deciding if I should go with Comcast for landline I was told that it will shift to a battery backup if internet goes down. I found out the hard way that’s contingent on having a new battery in the mode
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Home Phone Service & Equipment
I apologize for any confusion@windywoo1, I see that on your previous thread, we were already working together and had requested a direct message to assist you further. You created a new post, and there is no reply from a Xfinity Official Employee dir
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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Hello @user_nwia1y thank you for reaching out on our community forum. I know how important it is to make sure that your billing is correct. Please send us a direct message with your full name and service address so that we can assist you further.&nb
Charged TWICE for things I was told I would NOT be charged for!
I'm really frustrated! I have been charged twice for things I was repeatedly told by Xfinity reps that I would not be charged for. I asked MORE THAN ONCE on both of these issues and was assured over and over again...and still I was charged. Then I go to the Xfinity site to chat with someone and find
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Charged TWICE for things I was told I would NOT be charged for!
I'm really frustrated! I have been charged twice for things I was repeatedly told by Xfinity reps that I would not be charged for. I asked MORE THAN ONCE on both of these issues and was assured over and over again...and still I was charged. Then I go to the Xfinity site to chat with someone and find
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Billing
It is called harassment.
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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No need. You are deleting the messages I make and making it look like I am at fault of not following the correct protocol when it is definitely on your part. I have taken a photo of what you are removing for verification.
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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@XfinityQue ; I have sent the direct message with details.
Internet is down since morning and no updates from Xfinity
It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no
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Please meet us back in direct messages to continue @windywoo1.
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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I will add that my second posting of the long wait was also removed.
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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I personally think the reply was removed as it took over 19 hours to get a reply!! How is that for being reprimanded on top of the wait?
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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I did wait. I don't know what happened to the black Xfinity reply box, but I waited until I was instructed as I have had issues for years and know the drill.
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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gydave, ok - thank you for sharing that. I know usually that's when most can experience what you're experiencing. It could be a plant issue that's getting repaired. I'd like for us to take a look and do some troubleshooting on our end to get closer t
Internet is down since morning and no updates from Xfinity
It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no
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Fake "new" Jeopardy on Fridays
For months now, the on screen guide is showing the 12:30 P.M. airing of a Jeopardy re-run falsely being labeled as "new" This causes the DVR series recording I have set up to record that old episode and ignore the actual new episode that airs at 7:00 locally on NBC 706 in the Central Coast, CA. How
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Channels and Programming
Thanks again for reaching out @user_0dct87! It was a pleasure helping you out! So glad we could get everything squared away. Enjoy your weekend!
Still got a new bill after cancellation
I cancelled my internet service on 3/13/2026, and have returned the equipment to the store. However, I am still got a bill of $85.87 for a new month. My last paid service period was 2/23-3/22, so instead of a new bill of $85.87, I should see a refund of the extra 10 days after the cancellation. That
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It's fixed after direct messaging as the accepted answer suggested!
Still got a new bill after cancellation
I cancelled my internet service on 3/13/2026, and have returned the equipment to the store. However, I am still got a bill of $85.87 for a new month. My last paid service period was 2/23-3/22, so instead of a new bill of $85.87, I should see a refund of the extra 10 days after the cancellation. That
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Thanks for reaching out through our community forums, user_9i3roh! Our team can absolutely help reschedule the disconnect order! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll g
Need to cancel a scheduled move
Hi, my target move date changed and i don't see an option to cancel the scheduled service move within my account. Can someone help me? Thanks.
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Need to cancel a scheduled move
Hi, my target move date changed and i don't see an option to cancel the scheduled service move within my account. Can someone help me? Thanks.
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Customer Service
I had the same exact problem. 2 days ago a new device named Asus Zenfone Live running android Oreo showed up on the xfinity app. I paused the device but I want it off my network as well. What is this device and how come multiple people around the sam
user_lotg3w
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A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
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