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I have four Fire Stick in a vacation home. Two sticks are several years old and two are only a few months old. Both new ones are on the latest versions on both the Fire stick and the Xfinity Stream app. I only happens on the new FireTv sticks. The ol
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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@user_9cpd0a Shipping takes 2-3 business days. There should be a free getting starting kit, so you would only cover the shipping cost of $15 billed to the account to ship through UPS. Send us a direct message with your full name and complete service
Need new gateway cable
Hello, I need a new AC cable (from gateway to wall plug). Mine was damaged and regular AC adaptors don’t fit the gateway. I’ve been out of internet for a week trying to fix this issue. Please help me. :(
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Then it goes back to Belivere something.
Welcome, Connecting to your entertainment experience
Screen displays "Welcome, Connecting to your entertainment experience" for a long time.
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I don’t have a service center near me. Can you please send a replacement device? That would be amazing! How long will it take to get here, and how much will it cost?
Need new gateway cable
Hello, I need a new AC cable (from gateway to wall plug). Mine was damaged and regular AC adaptors don’t fit the gateway. I’ve been out of internet for a week trying to fix this issue. Please help me. :(
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I have called and they're telling ne I have to pay with you guys
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
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I would also like to know why I am paying nearly 50$ in broadcast and sports fees I do not use.
Lost Grandfather Plan
I was recently mislead out of my grandfather cable bundle plan tying to lower my cable bill. I am fighting to get it back. Be careful.
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The question is: Why can't Xfinity be upfront about charging for a freebie? I understand the concept: FREE IF YOU SIGN UP FOR A TRIAL. But this was never the case. I did end up calling Xfinity Billing and talking with Drei about th
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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Refilling my service
Trying to pay with my Debit card that ends with 0707 but the steps to the payment is not responding
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Your Home Network
Hello user_2a9b63, thank you for your post here in our Xfinity Community forum. I am sorry to hear you are having issues, and I would like to assist you. Please send our team a direct message with your full name, the name listed on the account
Xre 03059
Have cable and have been without channels all day. It allows me to c the guide but when I click on any channel it says xre 03059. Have done every reboot possible. Comcast can not come for a week and I am a Diamond member and have been with them over 30 years
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@bazillio To clarify, if you're looking for a different monthly rate, that would require making a change to your current plan. We aren't able to apply a new promotional price to the plan you already have, as the pricing for that package is fixed. To
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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user_n23u0k thank you for using the Xfinity Community Forums page to reach out regarding your internet service discount. I would be happy to answer your billing related questions. Just to ensure we are on the same page, are you asking when the discou
Regarding the internet discount question
I applied online on May 18,2026,for the Xfinity internet service with a 20 monthly discount for three years. I received the approval email on May 20.Could you please let me know from which month I can start without paying? thyank you very much!
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@user_3va0b2 What you mentioned is not the typical experience and not what we want anyone to deal with, were you able to get a replacement remote?
new remote
im not happy with the 'help' im getting from xfinity. i need a new remote. my remote is old, several buttons dont work. i did the online tests, it told me i need a new remote. the store told me i have to make contact online for a new one. the site told me to go to my local xfinity store. i am quite
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user_7pmj9e Thanks so much for reaching out to let us know about the issue you are experiencing. the "400 Bad Request - Request Header Or Cookie Too Large" error can normally be resolved by clearing your browsers cache and cookies.
"400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock
I am Diamond member trying to activate Peacock - keep receiving "400 Bad Request - Request Header Or Cookie Too Large" on activate-peacock
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You might need to call in order to have your payment collected if you are having issues with the app. Have you tried using the web as well?
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
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That is good news. Thank you for the update. Can I assist you with any other questions or concerns? I am happy to help in any way I can.
No sound for our TV connected to Comcast DVR cable box
For the last few days our TV has no sound. The TV is cable connected via a comcast DVR box. I wonder if I need to exchange the DVR box. The TV sound works for other HDMI ports such as for Roku and DVD player. Thus far restarting the DVR box has fixed the problem, but it seems to happen more often. P
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Need my modem reset remotely
We are not at this location now, and our video doorbell camera is having intermittent issues with the wi-fi. Will you reset the modem? Thanks.
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Your Home Network
Thanks for taking time out of your day to reach out via our Xfinity Community Forums page. When did this start after an update? I'd recommend making sure both the Fire Stick OS and the Xfinity Stream app are on the most up-to-date versions. If you ar
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Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
Question