Xfinity Community Forum

@mhoefgen Happens to me, especially annoying on THE VOICE

danslucky2

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6 seconds ago

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DVR recording audio drops in and out on TV Box

DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record

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I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them.

user_s3vp19

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57 seconds ago

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NBC affiliate in Colorado seems to have audio/video buffering issues through Xfinity

I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro

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I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them.

user_s3vp19

commented

1 minute ago

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NBC affiliate in Colorado seems to have audio/video buffering issues through Xfinity

I have Xfinity service both in Denver and Edwards, and I have NBC buffering issue -- video/audio buffering pause that's lasts 15-30 seconds every 15-20 minutes of broadcast. I've switched to other multiple channels and there are no issues with them. It happens throughout the day, but the morning bro

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Good morning, @user_gh2pl3 ! I’m sorry you were experiencing issues with your mobile service. Since it’s been a few days, are you still seeing “No Service” on your phone, or has the issue been resolved?

XfinityRichard

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5 minutes ago

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No service

My Internet is working however my phone says no service. Is it my phone or is it Xfinity?

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@user_c4m3t3 Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what's going on with this payment plan. To be able to discuss account specifics, please send a direct message by clicking the chat icon in

XfinityRaul

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6 minutes ago

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Payment

I set up a payment plan for the following week; and you guys rescheduled it?????? Why????

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Service at my address

I moved roughly a year ago and had to cancel my Xfinity service because the sales website said my new address was not covered. Starlink is beginning to outprice me and I would like to move back to Xfinity. According to the FCC Broadband map my address is served by Xfinity. I would like to get this c

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Your Home Network

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Formal Complaint: Failed Number Portability, Service Disruption, and AT&T/Xfinity Refusal to Take Responsibility

I transferred my brother’s phone number from AT&T to Xfinity Mobile, but the transfer failed and the number was never activated. Now I’m stuck in a ridiculous situation where AT&T claims Xfinity owns the number, while Xfinity claims AT&T still owns it. Neither company is taking responsibility, and I

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Network

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Never Received Lord of the Ring's Fellowship of the Ring Extended Version

I redeemed the Xfinity reward for the movie Lord of the Rings extended edition 11/05/26 on my account (you can still see it under the “redeemed” tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" t

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Customer Service

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Why can't I select and save favorite TV channels anymore on the streaming app guide?

The Guide features have recently changed. I can no longer select Favorite channels

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Xfinity Stream Website

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Thank you for letting us know, @user_5ynbe5. Another option our team typically has is to escalate this through a ticket to our backend support team, which I'm happy to get started for you! Could you please send our team a direct message to continue?

XfinitySara

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19 minutes ago

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WiFi Extender Return – Store and Online Support Keep Redirecting Me

I’m trying to return my WiFi Extender for a full refund within the 30-day return period. Your online support agent told me to return it to a store, but the store refused and told me to process the return online. The extender also doesn’t appear in my online return options. I’ve already followed your

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Greetings @user_r9bluj, and thanks for reaching out to us on the community forums, I hope this message finds you well. While we are sad to hear that you want to cancel the service, you have come to the right place for assistance. Could you pleas

XfinityJeff

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20 minutes ago

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Cancel seevicet

I want to cancel my Internet service

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I’m trying to return my WiFi Extender for a full refund within the 30-day return period. Your online support agent told me to return it to a store, but the store refused and told me to process the return online. The extender also doesn’t appear in my

user_5ynbe5

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21 minutes ago

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WiFi Extender Return – Store and Online Support Keep Redirecting Me

I’m trying to return my WiFi Extender for a full refund within the 30-day return period. Your online support agent told me to return it to a store, but the store refused and told me to process the return online. The extender also doesn’t appear in my online return options. I’ve already followed your

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Payment

I set up a payment plan for the following week; and you guys rescheduled it?????? Why????

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Billing

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Good post. I’ll add that when browsing by category, you can’t see the channel number or if it’s HD until you actually view the program/event.

user_0lc7wo

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25 minutes ago

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App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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Can I Use an Early Upgrade on a Financed iPhone with a Deactivated Line?

I currently have two active Xfinity Mobile lines on a shared 3GB data plan. Both phones on those lines are completely paid off. Last year, I added a third line for a family member and purchased an iPhone 15 on a 36-month device payment plan. The family member subsequently got their own service, retu

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Devices

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Free ipad scam.

I am getting charged for this (free ipad) and now it is no longer in my account that I have no access to but I am still getting charged? I've reached out many times to support and they keep telling me to ignore it as they still charge me. Has anyone dealt with this? and what did you do to fix it?

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Devices

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@XfinityJustinM Correct, but please read the entire thread for other details. There are other different threads as well to see other specific UI complaints. In general though, the new system is not user friendly at all. It operates just like a hotel

user_yuxvfx

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37 minutes ago

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App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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Cancel seevicet

I want to cancel my Internet service

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Customer Service

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Blinking blue light on cable box

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X1

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Existing CableCARD dropped pairing - need Data ID updated by Tier 2 specialist

I have an existing, active Motorola CableCARD on my account that dropped cryptographic pairing, resulting in a V58 error. My other three CableCARDs work without issue. Phone queues are routing to general agents who do not have headend tool access.Phone support incorrectly told me to visit a store. I

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Channels and Programming

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