Xfinity Community Forum

Well then the WAN connection to their system may be fluctuating intermittently because the signal values don't lie. The upstream power levels were out of spec when you posted them.

EG

commented

4 minutes ago

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K

Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router

Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t

Question

Good day user_rw1zgi 👋 I'm glad you stopped by our community for help as I can see how this is definitely a concern that would be troubling me in your shoes, but you're in the right place! We appreciate so much any amount of time you've spent with u

XfinitySeth

commented

8 minutes ago

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U

I stopped using xfinity cable in 9/2023. I just got a bill today saying I didnt return the cable equipment of 545.00?

I called your customer service rep, and they state we owe this. We returned all of the equipment 3 years ago. via UPS and Xfinity care center. I need help with getting this bill off my account.

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user_yy56k4 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "S

XfinityBrianH

commented

9 minutes ago

to the conversation:

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U

Service techs working on a neighbor’s house

This morning 2 Xfinity workers were working next door. I guess we share a line from the street unit. They accidentally cut the line to my service or didn’t put something back. I’ve been out of work for a year and just got a new job 2 weeks ago. Waiting 3 days for a repair is not acceptable. I’ve tri

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Hey there, @user_bubllz, thanks for reaching out through Xfinity Forums regarding your internet connection. I rely on my connection, and I understand how important it is to have services up and running. Are you still experiencing issues with your ser

XfinityJeniece

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14 minutes ago

to the conversation:

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Class discrimination

funny that someone less than a mile away gets better internet with post paid and they don't have "scheduled maintenance", another thing about scheduling maintenance IS ITS USUALLY SCHEDULED BEFORE THE INTERNET GOES OUT but no I lose power and Internet and you then tell me my Internet will be out unt

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Hello, @user_ceo4tp. Thank you for making us aware that you haven't received a confirmation notification for your order. I would be more than happy to review your information to see what's going on. To be able to discuss account specifics, please sen

XfinityRaul

commented

16 minutes ago

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When will I receive my order details?

I ordered the start up package last night for “same day” (next day) delivery, meaning I should receive my order today. However, I am yet to receive confirmation of my order or any tracking information. When can I expect these things?

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U

@xfinitysupport: Extremely disappointed with Xfinity Mobile — nearly $950 for a little over 24 hours of travel v

I am posting this because I am extremely frustrated and disappointed with how this situation has been handled by Xfinity Mobile. My husband was traveling internationally, so before he left, I went into the Xfinity app specifically to make sure everything was set up correctly. I took the time to revi

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Plan

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

18 minutes ago

to the conversation:

0

U

When will I receive my order details?

I ordered the start up package last night for “same day” (next day) delivery, meaning I should receive my order today. However, I am yet to receive confirmation of my order or any tracking information. When can I expect these things?

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@XfinityTommy Hello, I sent direct message to you yesterday, thanks.

user_qjswem

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19 minutes ago

to the conversation:

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U

Being Double Billed for an old Account and new account after speed upgrade

I need help for being Double Billed for an old Account and new account after speed upgrade since June 2026. Xfinity messed up and ended up having 2 accounts on my address. I called Xfinity customer service and the agent looked it and said they fixed everything but I was still double billed since the

Question

U

When will I receive my order details?

I ordered the start up package last night for “same day” (next day) delivery, meaning I should receive my order today. However, I am yet to receive confirmation of my order or any tracking information. When can I expect these things?

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

22 minutes ago

to the conversation:

0

U

Class discrimination

funny that someone less than a mile away gets better internet with post paid and they don't have "scheduled maintenance", another thing about scheduling maintenance IS ITS USUALLY SCHEDULED BEFORE THE INTERNET GOES OUT but no I lose power and Internet and you then tell me my Internet will be out unt

Question

85% of packets sent to my apartment are corrupted. WORST INTERNET SERVICE AND ISP IN EXISTENCE. DO NOT BUY XFINITY SERVICE.

Xfinity has designed their rental modems to not only hijack your DNS so that they can sell all of your data to the government and advertisment companies but they have also designed their modems to obfuscate their dilapidated network infrastructure from the consumer. My XB8 modem is actively repairin

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Your Home Network

5

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

24 minutes ago

to the conversation:

0

U

Cable cut from crew working in the street. How to fix?

Hi, Today my tenants reported that the internet was cut - literally. Contractors working for Seattle City Light had big trucks doing some work on the street and the internet cable was cut. I've tried going through the reporting etc. and it's limited multiple choice options that don't let me say what

Question

U

I stopped using xfinity cable in 9/2023. I just got a bill today saying I didnt return the cable equipment of 545.00?

I called your customer service rep, and they state we owe this. We returned all of the equipment 3 years ago. via UPS and Xfinity care center. I need help with getting this bill off my account.

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Billing

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K

@EG I believe it is actually a Netgear Router problem. I had a Tech come out, they checked everything and showed strong connection. I replaced my newer Netgrear Modem/Router with an older one and although a little slow, it was a stable connection. A

knuge55

replied

25 minutes ago

to the conversation:

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K

Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router

Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t

Question

U

Channel guide

The time on the channel guide is incorrect so we can’t tell when programs begin or end.

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Xfinity Stream Website

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Please also post the downstream power levels and the SNR values in their entirety. Copy and paste the table.

EG

commented

26 minutes ago

to the conversation:

0

U

Intermittent Upstream Connection Drops / Critical SYNC Failures & High Uncorrected Blocks on Motorola MB7420

Subject: Intermittent Upstream Connection Drops / Critical SYNC Failures & High Uncorrected Blocks on Motorola MB7420 Hello, Xfinity technical support I am experiencing severe, intermittent network freezes and connection drops where my entire upstream internet traffic completely stalls and chokes. I

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

30 minutes ago

to the conversation:

0

U

Cancel Xfinity Internet service

I need to cancel my Xfinity Internet service effective today. Please assist me with the cancellation.

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U

Network improvement ongoing for over a week in 38141 Memphis – no ETA, app blank, phone & chat blocked due to “outage”

Hi Xfinity Support team, I live at zip code 38141. Since last week, Comcast/Xfinity crews have been doing “network improvement” work in my neighborhood. Every day the workers tell us “we are done for today and we will be back tomorrow.” There has been no overall timeline or estimated completion date

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Your Home Network

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How much to add another tv to xfinity

I would like to add anoher tv to xfinity

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Channels and Programming

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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub

EG

commented

34 minutes ago

to the conversation:

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U

Internet connection unstable

Started new service today. Tech came out and installed new gateway. Since he left 4 hours ago the connection has been in and out without a constant connection.

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