Xfinity Community Forum

Local tv

My phone app always automatically finds local channels when I got north for the summers . I went on a cruise last week and now I am only getting the channels I get when I am in Baplds, Florida.

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Channels and Programming

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i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.

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Your Home Network

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I no longer want it.

user_g16x45

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5 hours ago

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can't remove 2fa

I am a former customer maintaining my email-only account. I am currently unable to remove the 2FA because when I attempt to sign in, it says 'You don't have an Xfinity account.' I can still access the email, but not the account area where I can disable 2FA.

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It happens when I try to view all perks (I don't get to the redeem step). I see some of the usual perks, but if I try to click on 'Explore all benefits', I get that issue. If I click 'redeem' on one of the unredeemed benefits on the front page, I ge

user_uucofv

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5 hours ago

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Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

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Service not restored after paying agreed-upon past due amount

Hello, I am writing to get immediate assistance from a supervisor. My services were suspended, and I contacted customer support to find out how to get them restored. I was explicitly told that if I paid my past-due balance, my service would be turned back on. I made that payment. However, it has now

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Billing

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Ok, and is this happening when you try to redeem all rewards/perks, or only specific ones @user_uucofv? If it's only certain rewards that are affected, can you let us know which ones you're having trouble redeeming?

XfinityAlyssaA

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5 hours ago

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Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

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@XfinityAlyssaA I tried singing out, restarting phone and even reinstalling the app and none of it works. I have also tried the website as I mentioned earlier both on mobile, iPad and PC and all that does is it tells you to download the app and sig

user_uucofv

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5 hours ago

to the conversation:

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Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

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user_g16x45, thank you for reaching out and creating a new post. I see you want to remove the two-factor authentication you previously had set up. Were you having trouble with this feature, or was this something you no longer wanted?

XfinityVianney

commented

5 hours ago

to the conversation:

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can't remove 2fa

I am a former customer maintaining my email-only account. I am currently unable to remove the 2FA because when I attempt to sign in, it says 'You don't have an Xfinity account.' I can still access the email, but not the account area where I can disable 2FA.

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Ok @user_uucofv, have you tried logging out of the app and then signing back in? If so, have you also tried accessing your account through the online web portal instead of the app to see if you experience the same issue there?

XfinityAlyssaA

replied

5 hours ago

to the conversation:

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Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

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@XfinityAlyssaA I added a service several weeks ago but the rewards were working after. I think this might have started after an app update maybe (not sure)

user_uucofv

replied

5 hours ago

to the conversation:

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U

Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

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user_yi6vy4. Thank you for providing those details, and I sincerely apologize for the frustration you've experienced. I can certainly understand how concerning it must be to have an activation issue remain unresolved after multiple contacts and disco

XfinityDilary

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5 hours ago

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Post

I’ve had an open Xfinity Mobile support ticket for over 10 business days trying to get an eSIM activated on my iPhone. A rep previously identified a backend provisioning error — my account is missing the eid and SoftSIMSKU fields needed to generate the eSIM. Since then I’ve been through three separa

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can't remove 2fa

I am a former customer maintaining my email-only account. I am currently unable to remove the 2FA because when I attempt to sign in, it says 'You don't have an Xfinity account.' I can still access the email, but not the account area where I can disable 2FA.

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Accessibility

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user_ctfucd, I see you've been attempting to get your previously purchased content as well. Do you recall setting up the Movies Anywhere service, which you can read about here https://www.xfinity.com/support/articles/moviesanywhere?

XfinityVianney

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6 hours ago

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Move purchases from one account to another...

I'd like to move purchased movies from one account to another. How can this be done? Thank you.

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No coax ports in house

I just switched to Xfinity and was happy to start setting it up until I realized there are no coax ports in my house. All I could find are Ethernet ports. I didn't know that it would need a coax port until it had arrived. I need help!

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Your Home Network

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I expect to get a refund for the missing NFL network and red zone. Please confirm.

user_v5hrza

commented

6 hours ago

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NFL Network and RedZone

What is going on with NFL Network and Red Zone? Says on google that is was restored in June but I still don't have it. What is going on? Please respond

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Thanks for your comment, user_3dzxdb. I'm sorry to hear you're experiencing a similar issue. Since it is only affecting the HBO MAX app, I recommend we run some tests on our end. Could you please send our team a Direct Message with your name and serv

XfinityDilary

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6 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Hi ducetrip, thanks for stopping by the community forums! Can you provide us more information as to what error you're receiving when trying to log in? Also, are you attempting to log in directly through the Xfinity Email website, or through a 3rd par

XfinitySean

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6 hours ago

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My email

Why can’t I log into my email

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I've been trying to have my movies onto a new account but I just get a runaround. I'm still at the same address though.

user_ctfucd

commented

6 hours ago

to the conversation:

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Move purchases from one account to another...

I'd like to move purchased movies from one account to another. How can this be done? Thank you.

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Stuck on voice guidence

My new box is stuck on voice guidence

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X1

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To confirm, was the payment made to restore service @user_habfxt?

XfinityQuemekia

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7 hours ago

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Trying to connect with my Internet

Paid bill not getting service

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