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Pending Order on this Account
Hello, I am trying to activate the subscriptions that were offered to me for upgrading my internet. However, when I go to activate them there is a notice at the top that says there is a pending order on this account. What do I need to do to resolve that? Thank you.
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Sign-In and Account Management
@user_13787b Please advise on how to migrate my email address to yahoo … thanks in advance. Regarding email migration to Yahoo! Mail It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the
How to migrate to yahoo?
Please advise on how to migrate my email address to yahoo … thanks in advance.
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How to migrate to yahoo?
Please advise on how to migrate my email address to yahoo … thanks in advance.
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Macfearless thank you for informing us of the downed line. We want to get this addressed as quickly as possible. Can you send over a direct message with your full name and complete service address for me? Here's the detailed steps to direct m
Line down at 9190 Broadlands Ln, 20181
The line was knocked down by a tree on March 13, 2026. It is crossing Broadlands ln in Nokesville, VA.
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Line down at 9190 Broadlands Ln, 20181
The line was knocked down by a tree on March 13, 2026. It is crossing Broadlands ln in Nokesville, VA.
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Customer Service
Comcast / xfinity has stopped supporting TiVo boxes. They included that information on Comcast bills somewhere about last year. I didn't see that notice either. Only when one of our TiVos wasn't able to receive programming information di
TiVo Stopped Working: Channel Not Authorized (V58)
Hello. One of my TiVos stopped working, displaying the message that the channel is not authorized and that I should contact my cable company. So I did, and ultimately learned, after 2 or 3 calls and a visit by a tech, that cable cards are no longer supported by Xfinity, and that my TiVo was obsolete
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I definitely get the frustration @user_jbbncc , and the situation you describe sounds like you've had more than your fair share of that. We definitely want to help further with this. (I promise my interest in helping you is sincere! ❤️ I've be
Non-responsive security assurance complaint
The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the
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I understand where your frustrations are coming from @user_nhwp67 and am sorry to hear that restarting your X1 box did not help. Have you tried force closing and relaunching our ESPN app or logging out and back in? What steps did the phone rep have y
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
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@XfinityCliff Thank you for your response. I did google "what is the best way to send bulk email with residential email service" and believe me, we at the Pueblo Archaeological and Historical Society are actively researching our options in this reg
Non-responsive security assurance complaint
The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the
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Having same problem- we are also in NE FL-started 3/13. Is there a service number to call that can provide knowledgeable assistance?
Dvr not recording. Shows nothing scheduled and on grid has half circle
Dvr not recording and on grid shows red circle
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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
promotion renewal
Hi, I need help to renew my Xfinity promotion if there is a promotion available. Thanks
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@XfinitySean I am trying to find the direct message area Pen Pencil but I don't find it. Please help me Thanks
promotion renewal
Hi, I need help to renew my Xfinity promotion if there is a promotion available. Thanks
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I tape numerous shows. It is an Xfinity Dvr cloud issue. Just trying to find out when will be resolved
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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@user_2a9b63 There are several movies for St. Augustine. Is this a movie or a series? In some cases, if your DVR is not recording certain shows, they can be found under our On Demand option. Using your Xfinity remote, select Xfinity. You can search f
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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@user_8alx6w I cant get logged into my account. When I click on the envelope to get my email I am in a loop of instructions on how to access email. https://connect.xfinity.com/appsuite <----- what happens when you go here dire
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Need to access my email, having problems
I cant get logged into my account. When I click on the envelope to get my email I am in a loop of instructions on how to access email.
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