Xfinity Community Forum

If you do have any concerns, I would advise contacting our Customer Security Assurance team. Are you having any trouble logging into the Xfinity website, or Xfinity app, at all?

XfinityJon

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7 minutes ago

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Random Call about my Modem

I got a recent call from someone claiming to be from Comcast. The ID says Xfinity Store by Comcast 1-800-266-2278. He said there was unauthorized activity on my system and to check my router for flashing or blinking lights. He seemed to know who I was and it sounded like a busy call center and the l

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I don't know if it would save me money. I took their 5 year price guarantee and I would think my gateway is part of the package deal. I should inquire what would happen if I bought my own gateway. Why have a gateway and router, if a good

user_ie85mh

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8 minutes ago

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Weak Router

I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes

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Hi there, @user_0cugs0! Thanks for reaching out about the bill. We are happy to look further into this. When an account is closed, we send the final bill by USPS mail. It should arrive a few weeks after the account is closed. That shows any remaining

XfinityRay

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8 minutes ago

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Complaint regarding cancellation

My account was on auto pay for my Xfinity alarm system $77 a month. You added a $140 service technician fee to my bill when I opened a Comcast Business account. Xfinity Home closed my account and added a technician cost to it stating I had to have a residential line versus a business line and that i

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Hello user_zchbc8 updating your billing information can be done quickly and easily via the Xfinity online portal or the Xfinity App! Xfinity - Manage Your Saved Payment Methods

XfinityAlfonso

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11 minutes ago

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Billing

I need to change my billing information

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Thank you for reaching out to us @user_pn9nyo! We have a dedicated article with step-by-step instructions on activating each service included with StreamSaver here. For more assistance with our NOW services, please reach out to our NOW team through

XfinityAldrik

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14 minutes ago

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Now Streamsaver not working ever

Just bought NOW Streamsaver last night. Cannot get it to work. Chat, calls and in store visit. 4 plus hours of my time. No one can help with the NOW services, apparently. Can't even cancel it for a refund. Really, Xfinity? Someone help PLEASE!

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@XfinityEmilyB Just sent to Xfinity Support

user_28aebf

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14 minutes ago

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Prime Video not launching with Xfinity app

Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I

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Not that I can tell. Everything is operating as it should be.

Exaelitus

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15 minutes ago

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Random Call about my Modem

I got a recent call from someone claiming to be from Comcast. The ID says Xfinity Store by Comcast 1-800-266-2278. He said there was unauthorized activity on my system and to check my router for flashing or blinking lights. He seemed to know who I was and it sounded like a busy call center and the l

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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20 minutes ago

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Complaint regarding cancellation

My account was on auto pay for my Xfinity alarm system $77 a month. You added a $140 service technician fee to my bill when I opened a Comcast Business account. Xfinity Home closed my account and added a technician cost to it stating I had to have a residential line versus a business line and that i

Question

Thanks for posting on our community forums for assistance, user_pq4ea7. If you cancelled the account, the HBO subscription would be cancelled along with it. Are you being charged separately on your bank account or credit card?

XfinityDilary

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22 minutes ago

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Cancel hbo

I’d like to cancel hbo max. I no longer have an Xfinity account

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user_pi2p3a Thanks for reaching out! Have you checked to see if there is a service interruption event happening in your area? You can check the status of your service by using the Xfinity app or the Xfinity Status Center.

XfinityMartyR

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24 minutes ago

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Tv

Can’t turn on the sign shows that there’s construction problem, I restarted my WiFi, it doesn’t work

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Closed

Now Streamsaver not working ever

Just bought NOW Streamsaver last night. Cannot get it to work. Chat, calls and in store visit. 4 plus hours of my time. No one can help with the NOW services, apparently. Can't even cancel it for a refund. Really, Xfinity? Someone help PLEASE!

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Customer Service

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skintime New promotions come out all the time! If you haven't checked with us recently, I would be happy to help look over promotion options for you! & @dclink We would be happy to look for a new offer with you as well to help keep the billing do

XfinityAmandaB

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25 minutes ago

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My promotion is going to expire

I guess I need to make a new post in order to be able to direct message concerning my account. Can someone help me?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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27 minutes ago

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Cancel hbo

I’d like to cancel hbo max. I no longer have an Xfinity account

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user_28aebf Thank you for clarifying that for me. I'd like to access your account to troubleshoot further until we find a resolution. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of

XfinityEmilyB

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28 minutes ago

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Prime Video not launching with Xfinity app

Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

30 minutes ago

to the conversation:

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My promotion is going to expire

I guess I need to make a new post in order to be able to direct message concerning my account. Can someone help me?

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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33 minutes ago

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Billing

I need to change my billing information

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Tv

Can’t turn on the sign shows that there’s construction problem, I restarted my WiFi, it doesn’t work

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Customer Service

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PS. Thanks for your help this far.

user_b8h512

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36 minutes ago

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XB8 Modem

I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?

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Yes but, it told me to go to WiFi details and click on edit WiFi settings. Which I did. Then I was told to click on advanced settings and there is nothing like that there. Only the option to split bands. After I clicked on that it does show three dif

user_b8h512

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37 minutes ago

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XB8 Modem

I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?

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@user_3ggne5 Go ahead and send us a direct message with your full name and the service address. We will want to take a deeper look at this and troubleshoot some things from our end as well. To send a "Direct Message" to Xfinity Support: Click "

XfinityMatthew

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39 minutes ago

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pixeling and audio problems

Over the past month I have had constant problems with pixeling, audio cutting in and out and the picture freezing. I have been through your customer support automated system and talked to a representative, as well as having three technicians out here. But the problem continues. I have replaced the o

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