Xfinity Community Forum

user_y3u1aj - Thank you for your feedback and for reaching out to our team for assistance. You've come to the right place, and we're here to help. We'll take a closer look at the concerns you've raised and work with you toward a resolution. Please se

XfinityThomasA

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51 seconds ago

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Ongoing billing issues

I was an Xfinity mobile customer for a short time. When we signed up we got talked into buying 2 iPads. We very quickly discovered that over service was very poor at our home, which was supposedly checked when we were signing up. We spent days talking with agents because our phone service was interm

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XB7 & 802.11b Devices

I've had devices running on my XB7 for 6 years. After July 16th, one device that did work, will no longer connect to the WiFi. I learned that the device "DIYMetar" relies on 802.11b connections. I've only had it connected to the XB7, and now it no longer connects. Did something change to the XB7 fir

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Your Home Network

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Thanks for filling me in further, @user_ra6bw9! I can check on your account to ensure everything is active and ready to go from our end. Our system will also run some testing and try to send a signal to the modem to get it online. I know you also hav

XfinityRay

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9 minutes ago

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new service, gateway flashing amber

I had xfinity internet about 3 years ago but then cancelled when prices skyrockted. Now that prices are more competitive I signed up for xfinity internet this morning. I went to the store to pickup the gateway, but when I installed it it wouldn't stop flashing amber. I went through all troubleshooti

Question

Hi there, @user_xmzubo! I hope you are having a lovely week! We can further help with getting someone out to remove our equipment. We will need to open a ticket so a technician will come out to take care of that for you. Please send us a direct

XfinityRay

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18 minutes ago

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Remove equipment

I have old Xfinity equipment attached to the side of my house that I would like removed

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suspiration - Thanks for reaching out to us for help with the error you are seeing with making a payment online. I'm sorry you are having trouble with that processing. I love the convenience of paying online and more so autopay since I never miss a p

XfinityThomasA

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18 minutes ago

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You'll need to make a payment in person???

Having trouble making a payment online and getting the message "You'll need to make a payment in person". What can I do to make a payment online without going into a store?

Question

@user_xdrn6j. Do you have any other email addresses you might have used before to log in? If not, we can look at this on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at

XfinityDilary

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20 minutes ago

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Peacock for Platinum

Hello, I am a Platinum member and I have lost access after my membership was incorrectly dropped. I have performed all the troubleshooting listed on this forum but still cannot resolve. Please advise

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@XfinityRay The other provider I had recently was 5G so it did not use my cable line. I only have one coax outlet in my home. I'm using the one that comes directly in from outside. Is it possible my service line is turned off on your en

user_ra6bw9

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20 minutes ago

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new service, gateway flashing amber

I had xfinity internet about 3 years ago but then cancelled when prices skyrockted. Now that prices are more competitive I signed up for xfinity internet this morning. I went to the store to pickup the gateway, but when I installed it it wouldn't stop flashing amber. I went through all troubleshooti

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Add a Voicemail shortcut to the home screen of my new S26.

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Devices

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Defective Xfinity Warranty Replacement

This matter is extremely time-sensitive because my daughterr is scheduled to travel internationally in less than one week and currently has no functioning phone due to a defective warranty replacement sent through Xfinity Mobile’s device protection program. I am requesting your immediate assistance.

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Devices

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Ongoing billing issues

I was an Xfinity mobile customer for a short time. When we signed up we got talked into buying 2 iPads. We very quickly discovered that over service was very poor at our home, which was supposedly checked when we were signing up. We spent days talking with agents because our phone service was interm

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Billing

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Hi there, @user_ra6bw9! We appreciate that you signed up for our service again! Welcome back! When it is flashing amber it is not able to communicate with our network. If you have a different provider in those 3 years, they may have used some of the

XfinityRay

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23 minutes ago

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new service, gateway flashing amber

I had xfinity internet about 3 years ago but then cancelled when prices skyrockted. Now that prices are more competitive I signed up for xfinity internet this morning. I went to the store to pickup the gateway, but when I installed it it wouldn't stop flashing amber. I went through all troubleshooti

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you want my Xfinity email address that I log into and used to log into peacock?

user_xdrn6j

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23 minutes ago

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Peacock for Platinum

Hello, I am a Platinum member and I have lost access after my membership was incorrectly dropped. I have performed all the troubleshooting listed on this forum but still cannot resolve. Please advise

Question

Greetings, @user_ra6bw9! You are at the right place for assistance with the line. We would need to set up a drop line relocation visit. There is a $100 non-refundable cost for the visit. The technician would find out if the line can be moved undergro

XfinityRay

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24 minutes ago

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bury cable

I have an overhead cable line that runs over my driveway that I need to bury. Please send me the button for a direct message so I can have a ticket opened.

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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25 minutes ago

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Need archived 2022-2023 statement PDFs from previous address for residency verification.

Hello, I need assistance from an Official Employee to retrieve my historical monthly statement PDFs from 2022 and 2023. These are for a critical residency verification process, so they must be the full original bill layouts showing my previous service address block. The frontline phone support team

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Escalation Ticket

I was promised a call back from a supervisor who was supposed to review the audio tape of my conversation with an Xfinity representative. I received a text message from Xfinity stating that the escalation ticket was closed without any explanation. How is this an acceptable response?

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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26 minutes ago

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To the official Xfinity employees monitoring this board:

What I Need: I need a physical cable extension from the main line to my house to activate my service, and I need immediate corrections to my billing. The Problem: Your first technician told me I need a third-party contractor to run the cable to my house and allegedly created a Special Request Order

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For most of our agents, it's not possible to just delete the box. However, our Security Assurance Team may be able to help with this. Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329

XfinityAlfonso

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26 minutes ago

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Trying to delete empty email account that I don't want to migrate to Yahoo. How?

Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro

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Missing $1,000 iPhone 16 Pro Max Trade-In Promo – Package Lost in Transit by USPS (Xfinity Pre-Paid Label)

Account Details: [Edited: "Personal Information"] Trade-In Device: iPhone 16 Pro Max 256GB Promotional Value: $1,000.00 USPS Tracking Number:[Edited: "Personal Information"] Issue Summary: Five months ago, I initiated an Xfinity Mobile trade-in promotion for a $1,000 credit. I used the pre-paid USPS

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Customer Service

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

28 minutes ago

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You'll need to make a payment in person???

Having trouble making a payment online and getting the message "You'll need to make a payment in person". What can I do to make a payment online without going into a store?

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outages

I'm having 15-20 outages a day. I have a plan where I pay 150 bucks a month and i only have a few devices connected. I work from home so this is unnacceptable. The website alwasy says I have no outages and then when i keep telling them there is an outage they say yes and someone is working on it and

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Your Home Network

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