Xfinity Community Forum

U

Xfintiy store not accepting Trade-In phone

On my Account it Clearly shows I can ship or I can drop off my trade-in phone in store.

Question

•

Devices

3

0

U

Thank you for your help I returned the box

user_tr1hfc

commented

1 hour ago

to the conversation:

0

U

My devices kept losing connection to the internet while in use. I contacted customer service and asked if there was anything they could do about the connection. They said my best bet would be to upgrade to a more expensive plan. Make it make sense; why would I pay more when I’m not even connecting h

Question

•

Your Home Network

6

0

user_rqcel6. Got it. Thanks for confirming. Let's check the order here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sign In" if necessa

XfinityDilary

replied

2 hours ago

to the conversation:

0

U

Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

U

Yes it was done by using one of your live assistants through my account. I received shipping updates from both Xfinity and Bringg.

user_rqcel6

replied

2 hours ago

to the conversation:

0

U

Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

@user_y1a7tq Thanks for reaching out to us regarding your Xfinity account. I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do

XfinityCarolyn

commented

2 hours ago

to the conversation:

0

U

Customer Service Moving My Service

Xfinity issue — duplicate accounts, unauthorized equipment, and poor support I moved service and ended up with two Xfinity accounts instead of a simple transfer. New equipment is being shipped to me without authorization, even though the existing gateway was the same model used at the new address an

Question

U

Phone Upgrade Discount code

I am trying to upgrade my plan and my phone. $300 discount code is not showing on my rewards center. I am a Platinum member. Which one do I need to do first? called and chatted and no one was of any help. Frustrating.

Question

•

Devices

5

0

Hey @user_mspyoy, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience regarding the Xfinity Mobile service. Signal boosters will not work and we do not have the ability

XfinityDemitrius

commented

2 hours ago

to the conversation:

0

U

Poor signal strenght

I am a new Xfinity Mobile subscriber for about a week. The signal strength at home (zip code 88011) is two bars. At work,(zip code 88044) is very poor, 1 bar and mobile hot spot will not work. This is very disappointing for multiple people at work. We even have a expensive singal booster at work wit

Question

U

Customer Service Moving My Service

Xfinity issue — duplicate accounts, unauthorized equipment, and poor support I moved service and ended up with two Xfinity accounts instead of a simple transfer. New equipment is being shipped to me without authorization, even though the existing gateway was the same model used at the new address an

Question

•

Customer Service

4

1

0

Hello @user_ptbfde, and thank you for commenting on our Xfinity Forum! We thank you for your loyalty to us and being such a long time member of our Xfinity family! We apologize for the ongoing frustration this has caused, especially given how long yo

XfinityMelinda

replied

2 hours ago

to the conversation:

0

C

Corporate number

Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint

Question

user_rqcel6. Was the order set up through us? We typically send the equipment through FedEx or UPS. I am not familiar with that other shipping company.

XfinityDilary

replied

3 hours ago

to the conversation:

0

U

Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

U

It is for a new router! I recently bought a new WiFi plan for an apartment I just moved into so was expecting the box to be delivered for self-setup

user_rqcel6

replied

3 hours ago

to the conversation:

0

U

Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

U

Internet

Not working need help

Question

•

Your Home Network

4

0

U

I have a serious problem. I’ve been a loyal customer for 30 years. My phone was cut off to find out my bill was 1800 plus dollars , I had to pay 800 before anyone would talk to me I paid the $800 and was able to talk to someone to find out that someh

user_ptbfde

commented

3 hours ago

to the conversation:

0

1

C

Corporate number

Why is it so hard to get a number for corporate as if you prevent customers from trying to make a complaint

Question

U

TV Black Screen

We were watching the PBS newshour tonight and suddenly our screen went black. The sound kept playing. I tried: 1. Turning the TV off and then on again 2.Changing stations 3.Diconnecting the TV and reconnecting it None of these efforts got rid of the black screen

Question

•

Channels and Programming

4

0

U

I agree, this is a disgrace. I pay over $200 a month and you guys take away some of the best channel. I will be leaving Comcast now, I am sick of your greedy games

user_f3g49b

commented

3 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Thanks for trying, user_rqcel6. Is this for an Xfinity Mobile order? We typically use FedEx or UPS.

XfinityDilary

replied

3 hours ago

to the conversation:

0

U

Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

@kendallsbigtwin Where do I go to sign into my email? If you are a new Comcast customer you won't have a comcast.net email address, only an XfinityID.

Again

commented

3 hours ago

to the conversation:

0

Where is my email?

Where do I go to sign into my email?

Question

U

I haven’t been able to get through to their customer service but can continue trying!

user_rqcel6

replied

3 hours ago

to the conversation:

0

U

Never received equipment

I got a text notification that my package was delivered to my address, but I never received my devices. The picture attached to the delivery was of a random intersection, not of a package or a picture of a package being delivered to my address.

Question

@user_8e4v7t Since @XfinityDuron seemed to post at the same time, if I were you I'd go ahead and check with CSA in case it can be revived.

Again

commented

3 hours ago

to the conversation:

0

U

Email account closed

My email account is closed and I cannot access it to get an email to use for something

Question