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Military member status and promos not on my account
The Xfinity website indicates that after verifying your military discount you will be upgraded to be a Diamond member which inlcudes peacock premium, qualify for free phone service for one line for two years and access to Now TV for one year. I received an email that I was verified, but when I look
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Customer Service
Would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon T
My Phone Number is Being held Hostage: 16+ Hours in Retail Stores & Still No Service
I am reaching out here because I have exhausted every possible traditional support channel. For the past 7 days, my phone number has been "held hostage" by an internal Xfinity Mobile system error, and I am currently left with zero cellular service. The Issue: My number is reportedly "stuck" in a bac
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Message sent to the team
My Phone Number is Being held Hostage: 16+ Hours in Retail Stores & Still No Service
I am reaching out here because I have exhausted every possible traditional support channel. For the past 7 days, my phone number has been "held hostage" by an internal Xfinity Mobile system error, and I am currently left with zero cellular service. The Issue: My number is reportedly "stuck" in a bac
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NFL Network … make the deal
Please work to resolve to this issue. The NFL Network is my favorite channel.
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Channels and Programming
user_uloosm. Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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My wife and I have been Comcast customers for over 20 years, which makes this situation especially frustrating. We’ve paid consistently high prices for cable and internet, only to see channels like the NFL Network removed without any prior notice. Wh
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes
My Phone Number is Being held Hostage: 16+ Hours in Retail Stores & Still No Service
I am reaching out here because I have exhausted every possible traditional support channel. For the past 7 days, my phone number has been "held hostage" by an internal Xfinity Mobile system error, and I am currently left with zero cellular service. The Issue: My number is reportedly "stuck" in a bac
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I have the exact issue. Same model of Samsung tablet, same Android OS, new download of Xfinity app, and using it on my home network. Was your problem resolved? Streaming looks like an old VCR.
Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+
I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue. I have already attempted the following troubleshooting steps: Cleare
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why am I not getting the detroit sports channel?
How can I reset the channels on my cable boxes?
How can I reset the channels on my cable boxes? There are new channel numbers to pick up.
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If anything, Xfinity should be doing something to keep their loyal customers of many years. Instead you only look out for new accounts and don't offer us loyal customers anything. Horrible customer service! Making the decision to leave a lot easier.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Good afternoon @user_uk455b, and thank you for reaching out on our Community Forums regarding your promo code concerns. We truly appreciate you being a Diamond member and thank you for your longstanding loyalty. Could you please share a bit more deta
Diamond member promo code for watches
I have had no resolution with online chat Xfinity assistant, onsite at the Xfinity store and with multiple agents in the call center. Not only am I a long time Diamond member I also worked for the company for almost 14 years. I am tired of being lied to by everyone. Can anyone please help me with my
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They elevated the ticket to an engineering team but the ticket provisioning system is “stuck”. There needs to be some serious root cause analysis done by the system architects. This failure is catastrophic.
My Phone Number is Being held Hostage: 16+ Hours in Retail Stores & Still No Service
I am reaching out here because I have exhausted every possible traditional support channel. For the past 7 days, my phone number has been "held hostage" by an internal Xfinity Mobile system error, and I am currently left with zero cellular service. The Issue: My number is reportedly "stuck" in a bac
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My issue started April 24. It is now May 3. 9 DAYS AND COUNTING without service.
My Phone Number is Being held Hostage: 16+ Hours in Retail Stores & Still No Service
I am reaching out here because I have exhausted every possible traditional support channel. For the past 7 days, my phone number has been "held hostage" by an internal Xfinity Mobile system error, and I am currently left with zero cellular service. The Issue: My number is reportedly "stuck" in a bac
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Promo/Discount Extension
Hi there, I've already looked through everything available and was looking to extend my current promotion/previous promotion even through contract. Who can I reach out to about that?
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Your Home Network
I see that you did say there was a ticket created. What did the executive resolution team tell you was the next steps into getting your issue resolved?
My Phone Number is Being held Hostage: 16+ Hours in Retail Stores & Still No Service
I am reaching out here because I have exhausted every possible traditional support channel. For the past 7 days, my phone number has been "held hostage" by an internal Xfinity Mobile system error, and I am currently left with zero cellular service. The Issue: My number is reportedly "stuck" in a bac
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Thank you for posting on our community forums for assistance, user_fcedhh. We'd be happy to help with your phone concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this is
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Phone service being cancelled
For the past 6 months I have had my phone shut off every month. I moved to an area that doesn't have Xfinity service, but was reassured that my phone service would stay free and active. It hasn't. I have spoke to many people regarding this issue and every time I'm told the same thing, yet every mont
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