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@user_fo6ooh Thank you for reaching out. Are you still experiencing this concern? Can you share any steps you have tried so far?
When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP
I can make and receive calls but I cannot get to the mailbox. When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP
Question
After looking at some of your information, I can add this. The best place for my Gateway was/is in the basement. My bedroom is down there and that is where my main PC is located, a desktop and my network printer. The gateway is in the ce
Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
Question
Tech will come here Monday between 4-6PM. Sigh and apparently tech will come to my house. I will just send him over to node to look at it since I've ruled out any possible network bottlenecks within my home network infrastructure. Side note - tech wh
Ongoing speed issues
I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th
Question
@XfinityJon I have been going back and forth with Xfinity support online and the individual is starting to make me angry. I explained the speed test results and ran a couple tests today. All morning I was getting over 1100 / 300 but after 12PM it wen
Ongoing speed issues
I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th
Question
Short to very-short DHCP leases
I'm hoping someone can help me resolve my internet problem: For the past several weeks the Comcast servers have been giving my router short to very-short DHCP leases. For years, my typical lease time had been several days. But about 2 weeks ago, the leases have been much shorter, usually 1 or 2 hour
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Your Home Network
@user_53mw0l Is this on every channel or does it even let you change channels? This error is also usually related to account changes in many cases. Did you recently change the plan at all?
I have a code XRE-03121 that will not reset
I have done a system reset and also unplugged the box
Question
XBT-8 MoCA installation
My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.
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Your Home Network
user_ro71zh Thanks for reaching out! Do you also have Xfinity Internet, or Xfinity Mobile?
Issues with Xfinity stream app
When I try to sign into Xfinity stream on my tv it tells me it can not support high speed data for non Xfinity customers. I have Xfinity cable service so I’m not sure what the issue is.
Question
I have a code XRE-03121 that will not reset
I have done a system reset and also unplugged the box
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Customer Service
user_5a3s3g, Hi there! Thanks for taking the time out of your day to reach out. As a consumer myself, I can understand the importance of paying for service and receiving exceptional and reliable service in return. This is definitely not the experienc
FCC
On November 29, 2025, at approximately 11:15 AM Eastern Standard Time, I had an unsatisfactory interaction with a live chat agent from Xfinity named Lakysha. During this conversation, she deliberately took my modem offline, necessitating a follow-up call to Xfinity for resolution. This conduct const
Question
I believe you are correct, have you noticed that there are ZERO reports of the issue being fixed, NONE.
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is
Question
I have the same problem with error TVAPP-00281. Please help.
TVAPP-00281
I can not get Xfinity TV on my laptop, but I can get it on my iphone? This is happening quite often?
Question
user_uiiw0l Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Billing
I have been billed for devices I don’t have. There are multiple tickets which have been ignored. I just got hung up on AGAIN after being put on hold for a supposed answer. I cannot get anyone to actually fix the problem!
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Billing
I have been billed for devices I don’t have. There are multiple tickets which have been ignored. I just got hung up on AGAIN after being put on hold for a supposed answer. I cannot get anyone to actually fix the problem!
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Billing
@schpliz We appreciate the details. Please send a direct message with your full name and service address for further assistance. We can open a ticket for this specific device as well. Make sure you are signed in here in the Xfinity Forum. Cl
Stream latest update 8.12.0.2516 -> Error 0
Since I updated Xfinity Stream (to 8.12.0.2516) on 10/6, it shows the following screen when trying to stream any show: We're Having Some Trouble :: 0 We're sorry, something unexpected just happened. Please try again. Error 0 Yes, I've "tried again" (many times). Yes, I've exited and restarted the ap
Question
user_2ij1ta You can find instructions for printing a UPS return label at the following link https://www.xfinity.com/support/articles/returning-your-equipment. If you would like assistance with your billing issues I would be happy to review your accou
Label to ship modem back
I need an email with the UPS shipping label. Oh and please stop messaging my bill is due. You should know I cancelled my service. Also, I keep getting messages about a xfinity mobile bill. I’ve never had xfinity mobile in my life so leave me alone. Worst company to deal with. My bill is never what w
Question
The second linked article does outline how Xfinity gateways XB6 and newer can have their Wi-Fi bands split via our Xfinity app. Do you see those options available to you in the app?
XB8 Modem
I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?
Question
Some tips for improving WiFi performance; http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602da486c5375f08cd8
Weak Router
I have only been an Xfinity customer since August, so I am still learning. I have notice I do not have near the coverage area outside that I had before with a modem and Linksys WiFi router. If I am out in the garage, which is attached to the house, I sometimes do not have a signal and the phone goes
Question
Your second choice says that models up to XB6 can be changed but, nothing after that. I have Xb8. Thanks for your help anyway.
XB8 Modem
I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?
Question
It goes in that room where it is needed. It gets connected to a coax line / outlet there. An Ethernet client / computer then gets connected to it. Make sure that the MoCA feature in the XB8 is enabled. And make sure that any coax splitters that are i
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XBT-8 MoCA installation
My upstairs has a very weak wifi signal. House is wired with coax through out. I don'y understand if I only need 1 MoCA adapter for 1 room, where does it go? How does the router get a signal to the coax running upstairs? PoE filter installed already.
Question