Xfinity Community Forum

Problemas con mi cuenta

I need to speak with a supervisor regarding a serious billing issue. I am being charged for TWO Xfinity accounts, but I only have ONE account and I have never authorized or requested a second account. I need this matter investigated immediately. I want the duplicate account identified, the unauthori

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Plan

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It never happened prior to July. I have a samsung s24+ and it cuts out wherever and whenever. The phone doesn't self correct and once the signal drops, I usually have to restart the phone to get signal back. I might chalk it up to the older ph

user_s1t5vk

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5 minutes ago

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terrible phone signal maps no longer working

My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t

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Hello @oozapic42 thank you for reaching out on our community forum! I know how important it is to keep your Xfinity bill within your budget. I would be happy to review all available options for your account. Please send us a direct message with your

XfinityAbby

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5 minutes ago

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Former Comcast Employee — Account Repackaging After Courtesy Services

Hello, I’m a former Comcast employee who worked for Comcast for 9 years and was an impacted employee as part of the 2025 division restructure. While employed, the only Comcast service I had was through the Employee Courtesy Services program. After leaving Comcast, my account was transitioned from Co

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@XfinityAbby I would like to believe that, but here we are.

RRedman64

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6 minutes ago

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Sept 1 Work

I am trying very hard to be polite and courteous, and it’s an enormous effort. Got the email about work in our area on September 1st, during the day, with no guarantee the work will get done in a single day. Thanks for giving me another reason to dump your services as soon as a fiber alternative is

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All is good with splitting the Ssids . just had to rename the extender SSIDS diff than the SSIDS off the xfinity router.

user_kpw7q2

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7 minutes ago

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

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Hello user_6dhnh3! Thank you for bringing your concern to our community, and you're in the best place for help! I know how crucial it would be for your Xfinity Mobile call forwarding to be working as it should, so know we'll do everything needed to g

XfinitySeth

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7 minutes ago

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Xfinity Support

Bots can be wonderful. Not when you need a real person to do tech stuff on the backend.

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Thank you for the help!

jessl13

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10 minutes ago

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Xfinity doesn't care for their existing customers

We’ve been Xfinity customers for around 20 years. Our family eventually added Xfinity Mobile as well, and we’ve recently been looking to upgrade our devices through Xfinity. What’s frustrating is that many of the most attractive promotional offers seem to be geared toward new customers or new lines,

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I just wanted an explanation of how thats on me and not honored or accommodated When I've already said ill just wait and pay it when I can. So that made it unexpected in the middle of class

user_ezq6o1

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10 minutes ago

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Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

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I can see my messages where you said to post, but have gotten no responses.

user_67hz6u

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12 minutes ago

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Cancel service

Cancel service. Cancel service. Cancel service.

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@XfinityEmilyB This is kind of what I do NOT want. I don't want somebody reviewing my account for upsell opportunities. I don't need Xfinity mobile, or streaming services, or whatever else is there. I feel that when I need support, some

user_cdht8x

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15 minutes ago

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Customer since 2008 looking for retention offers before switching to Fidium

I have been a customer since 2008 (technically a lot longer under previous companies). Currently on a 1200Mbps plan for $80/month that expires in November. My dad just moved to the same town and has offers showing for $100/month for a 2Gbps plan for 5 years. When I called, the best number they would

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As I said before. I already did all of that and it just asks for a call back.

user_67hz6u

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17 minutes ago

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Cancel service

Cancel service. Cancel service. Cancel service.

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Former Comcast Employee — Account Repackaging After Courtesy Services

Hello, I’m a former Comcast employee who worked for Comcast for 9 years and was an impacted employee as part of the 2025 division restructure. While employed, the only Comcast service I had was through the Employee Courtesy Services program. After leaving Comcast, my account was transitioned from Co

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Customer Service

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@user_67hz6u that isn't the experience we want you to have, and if I was in your shoes I'd be frustrated as well not being able to get this resolved after multiple attempts. I'd like to help get the experience turned around for you and can assist wit

XfinityJustinC

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22 minutes ago

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Cancel service

Cancel service. Cancel service. Cancel service.

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@RRedman64 I do understand your frustration. If you would like any assistance we are here to help.

XfinityAbby

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26 minutes ago

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Sept 1 Work

I am trying very hard to be polite and courteous, and it’s an enormous effort. Got the email about work in our area on September 1st, during the day, with no guarantee the work will get done in a single day. Thanks for giving me another reason to dump your services as soon as a fiber alternative is

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Thank you for reaching out to us @daWarrior! Waiting for a $200.00 gift card that was part of the reason you signed up would definitely leave you looking for answers, especially when you're unable to get a response from the representative who assiste

XfinityAldrik

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27 minutes ago

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Have not received $200 Debit Card as promised

When I signed up, the sales representative (Erick) told me that I will receive $200 Debit card I have not received it yet until today i signed on July 9, 2026. I sent him text message and call him Leave him messages He never return my messages or calls

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Hello @user_9l4wla thank you for reaching out on our community forum! Were there any labels on anything in the box identifying that it was a comcast/Xfinity box?

XfinityAbby

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27 minutes ago

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Damaged Utility Box found on [Edited]

Damaged Utility Box found on [Edited: "Personal Information"], the box was lying down, the bottom was rusted. It is directly across from Laurel Creek park. the nearest cross street is Olsten Ct. It is in Preserve neighborhood. [Title Edited: "Personal Information"]

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Hey there, @user_wzehbz, how is everything going today with your services? I wanted to check in on the appointment to see how everything went with the visit.

XfinityJeniece

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28 minutes ago

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

user_uc5bsk Thank you for reaching out to us over our Xfinity Community Forum. Our team would be more than happy to review your account, and see what promotional options may be available to you at this time. We may uncover possible Mobile savings for

XfinityMartyR

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28 minutes ago

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Need billing assistance with plan renewal

Hello, my promotional rate expired and my bill increased significantly. I am looking for assistance exploring new promotions. Please send me a private message link to discuss my account securely. I have tried using the Xfinity support but it will not connect me with a real person no matter how many

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user_1s7u46 My team can look into your downed wire concerns today. It will require us to obtain your information first. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the&

XfinityShawn

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28 minutes ago

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Down wire

I reported a down wire last night that is blocking both my driveway and the driveway of my neighbor. I am not an infinity customer. The address for the down wire is [Edited: "Personal Information"]. The wire is on the ground in my driveway and hanging off the side of my neighbor’s house. Please send

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user_cdht8x Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services :). Although my team doesn't typically have loyalty or retention offers, I want to review your account and make sure you h

XfinityEmilyB

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29 minutes ago

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Customer since 2008 looking for retention offers before switching to Fidium

I have been a customer since 2008 (technically a lot longer under previous companies). Currently on a 1200Mbps plan for $80/month that expires in November. My dad just moved to the same town and has offers showing for $100/month for a 2Gbps plan for 5 years. When I called, the best number they would

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