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@user_edwr9i I am sorry for the inconvenience this is creating for you with the account status. We unfortunately are unable to change the payment arrangement date since it has already passed, however you may be eligible for an installment plan since
Account suspended payment arrangement
I’m contacting because my account was suspended after I had a payment arrangement in place and explain to the agent and they confirmed that I would have until Thursday to pay my bills and now it’s expensive and I can’t even chat. I have screenshots and the agents ID number all I needed was an extra
Question
I am having the same problem with email sync. Using latest release of Thunderbird and have had no problems whatsoever for years. My IMAP connection has been generating a server timeout error since Monday afternoon Dec 8th. I got a few up
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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how do I get my comcast email
I have two comcast email accounts with critical email. How do I access them?
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Network
this problem still exists. Can any one help?
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for
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Cable Problems
I live in Canonsburg PA. Several weeks ago, Xfinity told us they "upgraded" their cable/internet service for our area. Since then, we have had nothing but problems with our TV reception. Mainly the problem is pixilated pictures on all channels. I have given up using their chat bot and call customer
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Getting Started
Scam
I am extremely disappointed with Xfinity. I was charged a $130 cancellation fee for a contract I was never clearly informed about. I signed up in person, and at no point did the representative explain that I was entering into a contract or that a cancellation fee would apply. When I returned my equi
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Billing
So you’re just gonna delete my last post no this is unacceptable. I was gonna make a payment for $100 today that I don’t have somehow I got it to pay my Internet and now it says I need to pay another 100 to get it restored, that’s ridiculous If I wou
Account suspended payment arrangement
I’m contacting because my account was suspended after I had a payment arrangement in place and explain to the agent and they confirmed that I would have until Thursday to pay my bills and now it’s expensive and I can’t even chat. I have screenshots and the agents ID number all I needed was an extra
Question
I am having same problem. Comcast has been no help. They tell me it’s a t & t. They tell me it’s Comcast. Both telling me it’s my email client app but I have tried 5 different ones. It only works when I’m on my home wi fi. As soon as I take it of
Unable to access Comcast email from mail client
Today, 11/14/25, Outlook is unable to access the Comcast imap server. Everything has been working fine for the past year or so, and nothing has changed on my end. Comcast site says no outages. No way to troubleshoot or open a ticket to find out how to fix this. Do any of you have any suggestions? Th
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How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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Xfinity App
You can install an ad-blocker in your browser which helps a ton. My wife and I are both using uBlock Origin which actually makes Yahoo mail usable.
Ads on yahoo
I HATE the constant ads in my email since moving to yahoo. I WILL NOT pay for “ad free”. What can I do?
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Nowhere can I find a link to the Xfinity application for Windows. There are so many references to the app or the "Xfi" app, but it seems to be a phone app, not for a computer. The information for this is lacking at worst, unclear at best.
Logging into modem (NOT)
Why can I no longer log into my modem to set up reserved IP addresses?
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I appreciate your help. I am using Microsoft 365 for Business Outlook version 2511, build 19426.20170 on Windows 11 Home Version 24H2, OS build 26100.7309. My last successfule sync was around 08:00 EDST on Dec 8.
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Ads on yahoo
I HATE the constant ads in my email since moving to yahoo. I WILL NOT pay for “ad free”. What can I do?
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@BowserBrowser Aside from the time it takes to transition between pages, navigating account management, how are your services working for you?
Slow and miserable
Why is the account management access so incredibly slow??? The service has been on a steady decline since around 2020 and continues to drop like a cannonball in water.
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New version email cant open
What do i have to do for the new version for email. My current email not working
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user_6n5xg4 Good morning! There is a great option for troubleshooting in the Xfinity app. To run the troubleshooting steps in the app: Open the Xfinity app (the main one, not just Stream). Tap the Services tab, then Troubleshoot
Internet in bedroom1
The tv comes on but cannot do anything it says it is not connected. I have unplugged it several different times and that hasn’t worked. The one in the living room is fine. Is this something you could send a signal to fix?
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Thank you. Outlook for MS 365 MSO, Version 2511, Build 16.0.19426.20118) 64-bit on Windows 11 Pro, Version 10.0.26200 Build 26200. Also, both my huband and I are unable to access email on our 3rd party phone App. Both stopped syncing about the
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Ok so watching the traffic I see the account management site is outsourced to Akamai Technologies so I guess it's really on them. Someone at xfinity should maybe contact them and inquire about it.
Slow and miserable
Why is the account management access so incredibly slow??? The service has been on a steady decline since around 2020 and continues to drop like a cannonball in water.
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... the ISP can request a correction ... It can, but it won't. That would cost them a few pennies. The key sentence in https://www.xfinity.com/support/articles/correct-geolocation-data is: If your geolocation is configured incorrectly, you’ll need
BruceW
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Incorrect Public IP Geolocation (Shows Ashburn VA Instead of Morgantown WV)
Hello, I’m having an issue where my Comcast-assigned public IP address is geolocating incorrectly. My physical service address is Morgantown, West Virginia, but my public IP frequently resolves to: Ashburn, VA New York, NY Newark, NJ This causes websites, maps, weather services, and search engines t
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