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Good morning @B33zy987, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry that you have not yet received the gift card that was part of the promotion when you signed up for service, but you have c
My mc50
I am a new customer I just got received my internet I was supposed to add my promo code my mc50 to get my $50 Visa prepaid card and I never received it because I don't think I added the promo code correctly is there anyway that you can manually add it to my account
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user_rlj7ib Good morning. Thank you for creating the post and sharing the trouble you that have had with the account and our support teams. I'm sorry to read that the errors has created an issue for your credit report as well. I know how damaging a i
The most dishonest company
Worst customer service I have ever dealt with, you sign up for a 5 year plan and after 12 month your bill triples, when you call or go in-person they give you some bullshit runaround explanation, they lie and say one thing & then do something different, you pay your bill off showing zero balance but
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Need a status update for my address
So I signed up for 1000/1000 about 2 months ago. Lines were ran underground. First tech we called out here said it wasn't ready yet, and when we see the green box installed in the ground out front we were good to go. Fast forward about 4 weeks to a month the green box was there, so we scheduled anot
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Your Home Network
jackie2034 This was caused by a recent update we sent out that affected multiple customers, but should be working now. Please let us know if the list is still not working properly for you.
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
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Hello @user_r7x0qn Thanks for reaching out to us here on Forums. In order to check for promos I will need to have you direct message us. Please send us a direct message with your full name and service address using the steps below. To send a "Direc
Trying to get my bill lowered
Hi, I’m reviewing my bill and considering switching providers — I’ve been offered $39.99/month for comparable internet speed elsewhere. I’ve been a loyal customer and would like to stay, but I need my bill closer to that price. Can you check what retention offers or current promotions are available
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user_ytrors Good morning! I'm sorry to read that you are having the same issue where you are not receiving Peacock Premium Plus after you upgraded to the service. There are times I don't mind the ads, but when I can skip them and download shows to go
Peacock premium plus not working
Upgraded on Xfinity but peacock is still showing the lower tier subscription
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Hello @user_rxj9mo You should be able to login to your account and manage the dates of your seasonal plan at https://www.xfinity.com/seasonal . If you are unable to change it there we can assist you with getting it updated.
Seasonal plan
Our convenience plan stops September 13, I want it to stop September 9 because we will return tu USA September 10. Thank you
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Good morning @wyc830531, and thanks for posting to the Xfinity forums, I hope this message finds you well. If you are having issues scrolling on the forums page, have your tried deleting cache/cookies?
Unable to Verify Date of Birth
I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t
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@Ge57u Thank you so much for sharing your knowledge. I was able to find a break-down for the device status and lights here: https://www.xfinity.com/support/articles/storm-ready-lights You are absolutely correct, once activated the light is off. You a
wifi extender pod- no LED
extender pod , no white LED, unplugged and plugged back in, while light pulses and then fades away. I remember seeing a LED when pod is working.
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We did receive you name and address to DMs just now which I responded to. Please return to your direct messages icon in the top right corner, and we can continue there.
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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Go up to the first message here from "XfinitySara." She specifically said to send her a direct message so I did. "Could you please send our team a direct message to continue?"
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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user_vgspw4 Hello! We don't have a way to delete or deactivate an email. Instead, after 24 months of no Email usage, the account will go inactive. You are not required to use it, and if you're receiving emails from us at your preferred email address,
How to delete an email address I no longer use
I have been having identity theft issues, by someone using an email address I no longer use, so I would like to delete it please
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@BIslander As mentioned by my colleague @XfinityRay You can say 4K into the voice remote to find 4K programming. We do look to add as much programming as we are able to in 4k. While it does appear to be sporting events, always be on the lookout for m
Xfinity 4K channels 1354-1391
Xfinity has all of these 4K channels available, but rarely uses them, except for a periodic sporting event. There must be more 4K programming out there that could utilize these channels. Why isn’t Xfinity using these channel and providing more 4K content?
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We have not received any direct messages from you. Are you sending them directly to the agent you are speaking to? If so those won't come through. You need to send the DMs to "Xfinity Support" not the individuals agents. The link below has the step b
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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@XfinityKei I can't direct message you!!!!! Your name is nowhere to be found. You really have a very poor system here that doesn't work very well.
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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Thank you for reaching out @AnilPann Have you tried to re-add your channels to favorites? It is possible that you have to remove and then re-add them to the list.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Hello @user_b4c8vo, thank you for taking the time to leave a post. I can certainly understand wanting to help your daughter get her account closed after moving back home. To protect the account holder's privacy and security, your daughter would need
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How do I close my daughter's Xfinity account
My daughter moved home. How do we close her account??
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