Xfinity Community Forum

user_j35zbq Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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8 seconds ago

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Cancel my service

I need to cancel my service without making a phone call. I dont want to go through the sales pitch because there isnt any offer I can take at this time I need to cancel and see how to return the equipment

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They used to offer a /60 or /64 a few years ago, but they stopped. AFAIK, you can only hint for a /64 PD these days.

EG

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21 seconds ago

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Ye Olde IPv6 /60 Prefix Request

Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying

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Hello @user_297vc7, have you tried making these adjustments in your Xfinity app? You have full capability to make those adjustments.

XfinityDuron

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1 minute ago

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Unable to downgrade mobile plan

I switched my Xfinity Mobile plan from Unlimited to Premium Unlimited back in October because I needed the 5G hotspot while I was out of town for a week. I've called every month since then to downgrade my plan back to Unlimited. Support tells me it's been taken care of and will be reflected on my mo

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Even with multiple attempts, I am stuck in an endless password entry loop when I try to migrate my comcast.net email to yahoo, despite having done everything I have seen might help resolve the problem. I will no longer attempt to migrate my (never us

user_by6zso

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2 minutes ago

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Having difficulty with email migration from Xfinity to yahoo

I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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5 minutes ago

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technical support chat

My home internet keeps going out. It does work after I restart our router. I think we need a new router as ours is pretty old now

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Xfinity iPad mobile scam

Xfinity is being the ridiculous with how they treat their customers. I was trying to get a deal on WiFi being cheaper. So they offer a cheaper with a free iPad . Which it sounded great at first. Then I started reading more reviews on the deal, and looked at my account. It showed I’d be getting charg

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Your Home Network

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technical support chat

My home internet keeps going out. It does work after I restart our router. I think we need a new router as ours is pretty old now

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Your Home Network

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Hi there @user_bmn8dr Thank you for reaching out on our Xfinity Community Forum about issues connecting to Xfinity Wi-Fi near your home. We are happy to help. Are you trying to connect to Wi-Fi via Xfinity Hotspot? Or your in home Wi-Fi?

XfinityDemetrise

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12 minutes ago

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Wifi not connecting

The xfinity wifi near my home won't connect to any device and can never obtain the ip address.

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Unable to downgrade mobile plan

I switched my Xfinity Mobile plan from Unlimited to Premium Unlimited back in October because I needed the 5G hotspot while I was out of town for a week. I've called every month since then to downgrade my plan back to Unlimited. Support tells me it's been taken care of and will be reflected on my mo

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Billing

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Hello @user_fsa2r0 Please review our Forum Guidelines as your post was edited due to providing Personal Identifiable Information publicly https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c . I would

XfinityKam

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14 minutes ago

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Downed Cable on my lawn

I called the night before (02/24/26), and a technician was to have been a my home between 7AM and 10PM on 02/25/26. He or she, failed to show. My account number is [Edited: Personal Identifiable Information]. Kindly acknowledge receipt of this e mail, and when can I expect a technician to come to my

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Logged into the modem / router I can see downstream channels but nothing for the upstream.

Teddy_Customer

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21 minutes ago

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Packet loss starting at hop 2 through end destination.

I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses

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Hello @user_5504sk, just wanted to follow up to see if you were able to relocate your Xfinity App

XfinityDuron

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23 minutes ago

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I can't get emails on my android phone

I can't locate the xfinity app anymore. It's disappeared from my apps

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Can no longer send emails

I am able to receive emails on my iPhone 13 Pro Max. I have IOS 26.3. My ability to send emails stopped around the time that IOS 18 was released. I tried adding new outgoing server but it would never seem to save. very frustrating not to be able to send email at this point. any guidance would be app

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Email

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Downed Cable on my lawn

I called the night before (02/24/26), and a technician was to have been a my home between 7AM and 10PM on 02/25/26. He or she, failed to show. My account number is [Edited: Personal Identifiable Information]. Kindly acknowledge receipt of this e mail, and when can I expect a technician to come to my

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Customer Service

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Wifi not connecting

The xfinity wifi near my home won't connect to any device and can never obtain the ip address.

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Customer Service

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email through Yahoo

I am so fustrated. I put the Yahoo app on my phone to look at my emails. Now I have all this stupid ads on the Yahoo app which is one reason I cancelled my account with Yahoo. Now, you want me to pay xfinity for service including email but access Yahoo for my emails. In order to get ad free that wan

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Email

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Cancel my service

I need to cancel my service without making a phone call. I dont want to go through the sales pitch because there isnt any offer I can take at this time I need to cancel and see how to return the equipment

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Customer Service

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@user_6l7m60 Thank you for reaching out. I’d be happy to assist you with this. Could you tell me how you’re accessing your email? Are you using our website or the mail app on one of your devices? Please also let me know if your email load

XfinityKam

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31 minutes ago

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EMAIL

EMAIL WILL NOT LOAD INTO INBOX

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Apple Watch scammed

Fell for your scam with the “free Apple Watch”. Upgraded a device on my mobile plan over the phone today, and at the end the rep pressured me into claiming a “free Apple Watch” for my 2 lines. I told him I don’t want to pay any monthly fee, what’s the catch? He says no catch they’re completely free,

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Devices

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@user_3jpj0y I can see how important it is to try to locate the missing email. I don't have an article to share on how to locate the blocked email. You may have to connect with our Customer Security Assurance (CSA) department for assistance. You can

XfinityLinda

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35 minutes ago

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Accidentally activated Email Safe List - Need to recover blocked emails for a 24 hour period

Hi - I accidentally activated the Email Safe List feature last Friday, Feb 20. How can the blocked emails for a 24 hour period be identified and sent to me? Thank you

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