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Outside internet wiring
Move outside aireal wiring to underground conversion, I have already requested service and have a ticket number , ECM00222271372, when can I expect service?
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Customer Service
That is understandable @user_yt2oj4. We can take a look in to this issue. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click the "Direct Message chat"
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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No. I am scared to do that and I don't know if I would be able to download it again and login.
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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@user_veqnbr I am sorry for how your experience has made you feel. Are you having any other issues with your email with Yahoo? After the transfer is complete, we won’t have any tools to troubleshoot the email since it is now managed by a differ
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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@user_81pvfl Thank you for reaching out to us on Forums for assistance. I would be more than happy to help you add your mother to the billing statement. Please send a direct message by clicking the chat icon in the upper right corner of the page, cli
trying to add elderly mother
Hello I am trying to ADD my elderly mother to my account, so that she can be on the statement and receive a piece of mail with her name on it. I will remain the account holder. She lives with me. Please advise. Thanks
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trying to add elderly mother
Hello I am trying to ADD my elderly mother to my account, so that she can be on the statement and receive a piece of mail with her name on it. I will remain the account holder. She lives with me. Please advise. Thanks
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Sign-In and Account Management
@user_90np57 I'll be happy to look at your account to see why you were double charged. If you didn't make the double payment on your own it sounds like you may have been on a payment arrangement so you were auto deducted for the payment arrangement,
No Internet for Months and double charged
Okay so Xfinity refuses point blank to fix whatever is going on with my Internet and has been doing so for at least two months. And since their customer service doesn't exist anymore and the AI slopbot can't understand "No Internet", I have been paying for service they refuse to provide. Now they ha
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Good morning user_qjd7x3! Thank you so much for sharing your experience with the agent and supervisor here on our Xfinity Forums. I am very sorry to read of the interaction you had with both parties. It is absolutely vital that we are accurate with o
Xfinity supervisor refused to file a complaint against Xfinity employee
I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the in
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@XfinityOrlandoM I'll be honest with you and tell you that my only concern is the full refund of $193 I was double charged. I'll be happy to discuss technical stuff once the refund is processed. Suffice to say I did everything you AI told me to do
No Internet for Months and double charged
Okay so Xfinity refuses point blank to fix whatever is going on with my Internet and has been doing so for at least two months. And since their customer service doesn't exist anymore and the AI slopbot can't understand "No Internet", I have been paying for service they refuse to provide. Now they ha
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Thank you for the information @user_yt2oj4. Have you tried deleting the app and downloading it again?
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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My phone is updated with latest Android version and working perfectly. It is not my phone issue, it is the Xfinity Android issue where it can be fixed.
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
Question
@user_90np57 Thanks for reaching out to us, we do apologize for any inconvenience you're having with your Internet services. Can you give me a little detail on what's happening with your Internet services and what troubleshooting steps you took to t
No Internet for Months and double charged
Okay so Xfinity refuses point blank to fix whatever is going on with my Internet and has been doing so for at least two months. And since their customer service doesn't exist anymore and the AI slopbot can't understand "No Internet", I have been paying for service they refuse to provide. Now they ha
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@TiredOfDealingWithYou we are sorry to hear that you are also having issues with the Xfinity Membership, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?To send
Xfinity rewards not working - claims I am inelegible
I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.
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@user_27id4j I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Stop stealing customers money!
I have been fighting with your horrible company for months. Three years of service with you guys and you never got our address or account information, correct! I was supposed to receive a credit of $50 and instead you guys stole $50 from my account two months after ending services and settling every
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Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays pr
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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@kimT4862 Thanks for reaching out to us, Depending on your phone it's possible that your phone is not compatible with the Xfinity app due to the software that runs off your phone
Xfinity app
Why can't I download tge app from plat store after it tried to update and now said my phone is nit compatible
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Thank you again for your patience while our team worked on this for you. If you need anything in the future, please don't hesitate to reach out. Have a great weekend!
Bury cable line
Hello. I had a temporary cable line put up on my condo back in January and was told that it would be buried in April and if not, that I should reach back to have it done in May. I need this done asap because I have my hoa complaining about the hanging wire.
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It seems there's an issue with Android 11 because my galaxy a20 cant download the app either right now on the store . Every other app works . I've always been able to download the app in the past before June
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Hello again, @user_oo12h2! Once we pulled this conversation aside to take a look at your account, we noticed planned maintenance in your area as well as a scheduled tech visit (both of which have been completed). We reached out over DM to see how thi
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Sustained IPv6 TCP Routing Degradation at Houston Core Node (bisbee)
I am a resident of Galveston, TX, experiencing severe, intermittent network outages regarding outbound IPv6 TCP traffic. Extensive diagnostic testing confirms my local gateway is operating at 0% loss. The service degradation is occurring exclusively when traffic is routed through a specific core Com
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