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XB10 for X class plans
Do I qualify for the XB10? if so, how do I request it?
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Your Home Network
I am having this issue as well.It was my understanding when I signed up for xFinity, that the service was free. I just realized I've been charged $25 a month apparently for the last several years.I've never used Flex or the box.I would like to cance
Equipment charge for Discontinued Flex Box
I have been charged $24 per month for two Flex boxes not being returned. I understand this is Xfinity property but they have been phased out. Chat has been very unhelpful. I would appreciate someone looking into these being permanently removed from my account. It is very frustrating.
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I have only experienced this problem with recordings of NBA games, but I don't watch much other sports, so it may also be happening with other live events. I have gone through all of the online fixes that I can find (system refresh, disabling the aut
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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Purchased the Nether CM3000 modem. Getting the same speed issues after activation. Another rep said they have to send another tech out. 3rd tech in 2 days. It really makes it seem like Xfinity is forcing consumers to use their modems by making this p
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter
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I’m literally having the same issue. Beeen dealing with Xfinity for 36 hours. 2 techs being sent out for no reason and still no solution. I’ve went as far as bought another brand new HITRON coda56 modem and also a netgear cm3000 modem and still havin
Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan
Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the
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I am using the Samsung Calendar that came on phone cause I have a galaxy 23 ultra. I set up a meeting in this Calendar. It goes successfully to 6 of the eight recipients. One recipient rejects uses outlook with an ATT service. The other reject
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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ring3 This isn't the experience we want you or any customer to have, and my team can help. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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Hi @user_gu0csg, this was reported as a known issue a while back. Our engineers did address it, and the surrounding discourse had calmed down a fair bit. Which device are you still facing this issue on?
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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Thanks for taking the time to post on our community forums, user_b0kh7b! We'll be sorry to see you go, but our team would be more than happy to assist. Please send us a direct message with your full name, name on the account (if different), and servi
I need to cancel my Xfinity service, I am not interested in discussing retention offers
I am leaving the country and so will not be using Xfinity Internet any more.
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I need to cancel my Xfinity service, I am not interested in discussing retention offers
I am leaving the country and so will not be using Xfinity Internet any more.
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Customer Service
That's odd, it sounds like the gateway isn't registering if it isn't appearing in the app. We'd be more than happy to take a closer look if you'd like! Please send us a direct message with your full name, name on the account (if different), and servi
Disabling public wifi hotspots on XB7
Situation: I'm using this in bridge mode. I am able to stop broadcasting what would be "my" wifi networks (both guest and private on all available bands) but there is no current way in the admin panel to disable ALL wireless signals coming from the device. Meaning, the XB7 continues to broadcast "Pu
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DON’T TURN OFF MY TV!!!!!!!
Dear Xfinity, Change the Power Save option so that it leaves the TV on all the time regardless if there is prompt telling me if I’m still there! I need my TV on all night because it keeps away the thieves and acts as a safety net for me and my family. SO AGAIN SEND AN UPDATE OUT TO MY BOX THAT ALLOW
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X1
@XfinityDilary "WiFi Equipment" does not exist in the "Wifi" section of the app. Latest version, Android. The only options that aren't upsells are "Troubleshoot" and "Wifi Hotspots". The latter is irrelevant as it pertains to how I interact with ot
Disabling public wifi hotspots on XB7
Situation: I'm using this in bridge mode. I am able to stop broadcasting what would be "my" wifi networks (both guest and private on all available bands) but there is no current way in the admin panel to disable ALL wireless signals coming from the device. Meaning, the XB7 continues to broadcast "Pu
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Hi @user_u3zfga, thank you for sharing your issuer with us. Could you tell me a little more about what you are seeing exactly, are you running into an error?
peacock
I am subscribed thru Xfinity. I had to update my box. Still unable to access Peacock. What am I paying for?
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Hi there @user_3x5dxn, thanks for reaching out to our Xfinity Community Forum. For future reference, keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Foru
Tech Support
I need help re-installing my box to my home TV. None of the tech videos or other materials on line are helpful. I need a tech to visit my home and I need to schedule a tech visit. The on line forum, including here, does not provide helpful information on how I can simply schedule a tech visit. I do
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Pezza, hello there! Oh no, I totally understand your concerns and frustrations regarding your services. Based on what you've shared and with my judgement, I would recommend another technician to visit. Hands-on would be the best thing to pursue. To m
Frequent internet drops and T3/T4 timeouts - tech says all is well!
Hi there! Hoping someone can advise me on how to proceed. I've been having internet connection issues for several weeks, often worse on weekends and in evening but overall quite unpredictable and variable in timing. Some days I cannot stream a movie without the spinning circle and/or "you are not co
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This is the standard answer I have seen. I have no idea what this means and when I follow the link, there is no such "Direct Message" icon. Click "Sign In" if necessaryClick the "Direct Message" icon or https://forums.xfinity.com/
Tech Support
I need help re-installing my box to my home TV. None of the tech videos or other materials on line are helpful. I need a tech to visit my home and I need to schedule a tech visit. The on line forum, including here, does not provide helpful information on how I can simply schedule a tech visit. I do
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Tech Support
I need help re-installing my box to my home TV. None of the tech videos or other materials on line are helpful. I need a tech to visit my home and I need to schedule a tech visit. The on line forum, including here, does not provide helpful information on how I can simply schedule a tech visit. I do
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Customer Service
I too am having this same exact issue, exactly, as of about 4 days ago. I had the same exact speeds for about the same amount of time. I just spent 2 hours talking to support and they are no help. I read someone on reddit talking about modems that do
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Incorrect Provisioning Capped My Upload at 5 Mbps; Support Blames My Modem Despite Evidence
Hello, I'm hoping to find a resolution here for a serious issue that has rendered my personal modem useless for the past two weeks. The problem was directly caused by an Xfinity agent, and I have the entire incident fully documented, including my modem logs. Here is a summary of the events: The Init
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