Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (536.6K)
It happens to every show that's still being recorded. I watch a lot of sports shows on my computer and it always worked until 2 weeks ago.
Recorded shows
Cannot watch shows that are still recording, if you hit the time line it reverts back to the beginning and it’s pissing me off
Question
Multiview
We are trying to get the multiview to work and are completely compatible. Don’t see the tile.
Question
•
X1
I do hate to hear about your internet issues and I will be more than happy to do some troubleshooting to get to the bottom of your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To
Internet Service
I am contacting you to formally complain about my ongoing internet service issues. My internet disconnects multiple times throughout the day, and Comcast has already replaced my equipment without resolving the problem. I am paying for a service that is not working reliably, and I should not have to
Question
Phone service
I took Service out with you guys last month and I and I change from Verizon to you guys and I thought they had taken care of everything for me at that time. Canceled my service with Verizon and started my service with Xfinity but I still getting a bill from Verizon. I need to know what’s going on.
Question
•
Plan
Not having internet on the account will limit your financing for devices. So even though you did keep your account active, financing will be treated like a new account when there is no internet involved with the account. I will do what I can to help
Migration of old Mobile account into new (issues)
So I had internet and mobile through Xfinity for like 4 years. I had a promo offer with a different internet provider for free due to being a disabled vetran that also included a free line of service. I changed to their internet and took my mobile line over to them as well for the 6 month promo peri
Question
TV Go channels
Why does NBC show as a TV Go Channel yet when I select it I’m told there’s a location issue?
Question
•
Xfinity Stream Website
How to replace the XER 10 my own equipment
I am looking for any up to date information on replacing the XER10 with my ubiquiti UDM. The buried fiber was just connected. I had to get through the AI bot with a safety issue for them to finally send someone for that. The technician did not know anything about routers. I called again and the huma
Question
•
Your Home Network
Outbound sales harassment & alarming security issue – Account review needed
Hi everyone, I am writing to get some help from the Digital Care team regarding a terrible experience I just had with customer support, as well as an ongoing security issue with my account. I am regularly targeted by scammers spoofing Xfinity's name. Just tonight, I received a highly inappropriate s
Question
•
Customer Service
One coarx line 2 separate xfinity accounts and gateways
Hi! I have a question about setting up internet service. There are two people in the same house who each want their own separate Xfinity internet account and gateway. However, there is only one coaxial cable outlet in the house, and both gateways would need to be in the same room. Would it be possib
Question
•
Your Home Network
ICON
Where is the icon to tap to make a call and to send txts. And why is there a section on my Xfinity account that says last step transfer number??? I have an activated xfinity mobile # now so.... help!!!
Question
•
Getting Started
Yes I've tried all of these troubleshooting tips already
Consisten packet loss for the last 3 years
I've had consistent packet loss (5%) for the past couple years and it has begun interfering with my ability to do work. Every time I contact xfinity support you guys say there's no issue but my employers have noticed my extremely bad internet connection.
Question
Can't get 4K DVR ( XG1v4)
I returned a defective XG1v4 at my local store. They didn't have the 4K DVR in stock. They didn't know when it would be in stock and I have no way of reaching them (no local number) other than driving to the store. So I took the non 4k version and tried to get the 4K online. I was promised by 2 sepa
Question
•
X1
How do I find page with changing some settings?
How do I get to the page where I can adjust the settings and pages?
Question
•
Channels and Programming
@user_h4579d if you could send our team a direct message with your full name, and the address, I'd be more than happy to look into this for you. To send a Direct Message: Ensure you are logged in Click the "Direct Messaging" icon Click the "
Damaged paving around outdoor utility access panel
I need to report damaged paving around an outdoor Xfinity utility access panel in Oakland. Please invite me to message Xfinity Support privately so I can share the exact location and photo and request field maintenance.
Question
Thank you for checking that email for me. I completely understand how frustrating it is when a package doesn't arrive where it belongs, we're here to help. To clarify @user_nym9a5, our service technicians don't actually handle equipment deliveries&md
Modem Delivered to Wrong Address
Just ordered an upgraded modem from Xfinity. Says it was delivered "outside my door" but it is nowhere to be found in my apartment building or the leasing office package room. No one contacted me for specific delivery instructions or with tracking or other information. This is your problem, not mine
Question
8 days. Right after I received the note
xFI Pod makes a sizzling sound
I have an xfi pod that i've had for a couple months. last week I noticed it to start making a sizzling sound that doesn't stop. I have unplugged it, moved it to a different outlit, reset it. No changes have occured.
Question
Are you connected to your home Wi-Fi while trying to watch your TV go channels?
XfinityDuron
commented
10 minutes ago
to the conversation:
0
0
TV Go channels
Why does NBC show as a TV Go Channel yet when I select it I’m told there’s a location issue?
Question