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Hello, @user_ppnlax! Thank you for creating a post to get started. We've removed your personal information to protect that data (and your account), and our team would love to help in any way we can. I understand you're having trouble turning on at le
new A37 5G and won't turn on??
new A37 5G and won't turn on?? can you help me Acct is [Edited: "Personal Information"], wife (me) [Edited: "Personal Information"] having problems connecting??
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Service
Ive had service since May of 2026 and this BY FAR has been the worst cable service I've every had. It's ALMOST DAILY something goes wrong. From service being completely out or channels out. Or screen scrambles, starts and stops,, it's really been a joke. And FORGET try to CALL in to talk to anyone.
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Non-X1 Service
Intermittent connectivity issues and slow speeds
The other night I was having connection issues and slow speeds and I set up a technician appointment. The next morning my internet seemed fine so I canceled the appointment. The issue happened again last night to where I am getting less than 50% of my paid internet speeds to my modem. I know this fr
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Your Home Network
If anyone is following, the solution for us was to eliminate all cable tv and downgrade our internet speed. We are using a popular streaming service and it has worked perfectly. Ultimately, our cost for live tv and internet is $180 instead of $240 wi
Fraudelent claim Customer Service complaint
I just spent the better part of an hour with Mohammad on chat who insisted he would get my newly increased bill down to a reasonable price. It had just gone up considerably and there was no explanation why except AI bot said it was a fee increase. He went on to say he had secured a good deal and it
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I completely understand where you are coming from, @user_hf7hgv! We are happy to help if you wish to continue with us to look into your account, but also do understand not wanting to start over if you are currently working with a team member to resol
5 MONTHS FOR NOTHING??
I need to speak with someone ASAP regarding my account. Please call me at [Edited: "Personal Information"]. Five months of WHAT exactly? That is how long I have been dealing with this [Edited: "Profanity"]! Five months of phone calls, tickets, people telling me things were fixed when they weren’t, p
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Monthly Bill increase
Hi! My Xfinity internet bill has been $45/month, but it suddenly increased to $74 this month. It looks like my previous promotional rate may have ended. I’ve been trying to get connected with someone through customer service but haven’t had any luck. Could an Xfinity representative please help me se
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Billing
Thank you for responding. At this point, I am already working with others regarding this matter and I am going to allow that process to continue. I have spent five months repeatedly explaining the same issues through multiple Comcast/Xfinity departme
5 MONTHS FOR NOTHING??
I need to speak with someone ASAP regarding my account. Please call me at [Edited: "Personal Information"]. Five months of WHAT exactly? That is how long I have been dealing with this [Edited: "Profanity"]! Five months of phone calls, tickets, people telling me things were fixed when they weren’t, p
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That's awesome @user_vxzd6r! I’m glad our Executive team was able to help you resolve the issue with the Trade-In. We can't thank you enough for your time and willingness to work with us here. Take care 😀
Xfinity-provided USPS label — $700 iPhone missing for months, multiple cases closed without resolution
I am hoping someone from Xfinity’s corporate support team can finally help resolve this. Several months ago, I returned an iPhone worth approximately $700 using the prepaid USPS return label provided by Xfinity. I followed Xfinity’s return instructions exactly. I did not choose the carrier, purchase
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new A37 5G and won't turn on??
new A37 5G and won't turn on?? can you help me Acct is [Edited: "Personal Information"], wife (me) [Edited: "Personal Information"] having problems connecting??
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Devices
How do I speak with someone about overcharging on my bill?
I spoke with someone last month when I saw you were doubling my service from 40 to 80 when I was still in the plan for 40 a month. they apologized and said id be credited 40 back to my account and that i could move into an affordable program. I was not move into the affordable program my card was ch
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Your Home Network
Email delays
Emails sent by my as well as emails sent to me by others are being delayed up to 2 days. It is intermittent. I have not and do not plan to switch to Yahoo emails. I am considering switching to Verizon if this is not resolved.
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TV issues
For some time now I have been having TV issue......freezing, repeating, blacking out. When I try to use the guide, I get error messages that there is a connection issue, check that connections are secure (they are). Yesterday, technician came out. Did his testing, changed modem and TV box. Now thing
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Your Home Network
I was able to get in touch with an Xfinity agent through Reddit. The outage caused my (old) cable card to fail. I have switched to using the Xfinity Streaming app versus the physical hardware.
TIVO V58 Error after power outage
Hello, After a recent, multi-hour, power outage my TIVO (with an Xfinity) cable card is no reporting the message, "This channel is not authorized. Contact your cable provider for more information (V58)". Google tells me I need a cold boot or reauthorization signal to my host ID. Can someone assist?
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Hi there and welcome to Comcast @user_zv0nk1. I am sorry to hear that your service has not been canceled. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service a
Subscription did not get cancelled despite calling - I moved abroad and cannot call or go to a store anymore.
I am French expat who moved back to France. In August, prior to leaving the country, I called customer service to cancel my subscription and was told that it would be done. But I later realized my subscription was still on. I can't call customer service that easily anymore and obviously can't go to
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UPDATE — ISSUE RESOLVED I wanted to come back and update this post rather than leave the thread without a resolution. I’m happy to report that my missing iPhone trade-in issue has now been fully resolved. After months of trying to work through the no
Xfinity-provided USPS label — $700 iPhone missing for months, multiple cases closed without resolution
I am hoping someone from Xfinity’s corporate support team can finally help resolve this. Several months ago, I returned an iPhone worth approximately $700 using the prepaid USPS return label provided by Xfinity. I followed Xfinity’s return instructions exactly. I did not choose the carrier, purchase
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I can. I still can't login through my Apple devices, though. I can only use the browser.
Can't re-add comcast email account
Since yesterday, I haven't been able to access my Comcast email on any of my Apple devices. I was told to delete my account and to re-add it after I changed my password. Now, when I try to re-add my account, the incoming and outgoing mail servers are blank. The Xfinity assistant is useless. It keeps
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Good morning user_i4bena. Happy to help explore any available promotional options that we get in motion for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at
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Monthly Bill increase
Hi! My Xfinity internet bill has been $45/month, but it suddenly increased to $74 this month. It looks like my previous promotional rate may have ended. I’ve been trying to get connected with someone through customer service but haven’t had any luck. Could an Xfinity representative please help me se
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