Xfinity Community Forum

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Dear Xfinity Support,I am writing to express my frustration regarding the ongoing lack of resolution for my account. Despite months of effort, multiple conversations with representatives and supervisors, and assurances that the issue would be handled

user_rdhmbl

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28 seconds ago

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Customer canceled after over 8 years of service.

To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with Xfinity, which has resulted in the cancellation of all my services effective today, July 30, 2026. I have been a loyal customer for over eight years, utilizing your cameras, security systems, cable

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@XfinityJeniece Thank you for your reply. I have just finished an official application online with wrong apartment number. It is still 102. It said if I have wrong information, change with provider. I am thinking to switch my mobile phone to

user_op2wgl

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2 minutes ago

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When corrected address posted online?

I signed up for California Lifeline. I expected pink envelope but never arrived. Finally I applied online then realized my billing address entered wrong. I corrected the address online, but does not show in my billing address. It stays old address. Actually address is correct but apartment number is

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iPhone not showing mobile boost after upgrading plan and adding a line

I upgraded my Xfinity mobile plan to mobile plus and added a line & new phone 17 pro for hubby, now my iPhone 13 no longer shows the Xfinity mobile boost only his does, Xfinity mobile & Xfinity internet both said they cannot fix this what do I do now? AI and co-pilot said to call them, which I did b

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Devices

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Hey there, @user_wivtz0, thanks for reaching out through Xfinity Forums. We truly appreciate your feedback, and we definitely do not want to lose you as a customer. Thanks for reaching out about NFL programming. The agreement to carry NFL Net

XfinityJeniece

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7 minutes ago

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NFL Red Zone

I will leave Xfinity if you don't carry NFL Red Zone by the beginning of the 2026 NFL season.

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Thank you for meeting us here in our community to provide your feedback, @user_rdhmbl. I’m truly sorry for the experience you’ve had. After more than eight years with Xfinity, I completely understand how upsetting it must feel to believe

XfinityLinda

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13 minutes ago

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Customer canceled after over 8 years of service.

To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with Xfinity, which has resulted in the cancellation of all my services effective today, July 30, 2026. I have been a loyal customer for over eight years, utilizing your cameras, security systems, cable

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NFL Red Zone

I will leave Xfinity if you don't carry NFL Red Zone by the beginning of the 2026 NFL season.

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Customer Service

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Will the Arris SB8200 work with xfinity 2gig plan? ... The SB8200 is not compatible with Gigabit internet service. Comcast/Xfinity rates it for wired download speeds "up to 957, 936, o

BruceW

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16 minutes ago

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Will the Arris SB8200 work with xfinity 2gig plan?

Will the Arris SB8200 work with xfinity 2gig plan? Does xfinity equipment support this? i know the Arris physically can (2 inputs) thanks in advance

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jeffsanfrancisc Are you seeing an error code or message appearing when this happens?

XfinityShawn

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20 minutes ago

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KICU channels in San Francisco have repeated signal issues (picture goes out, pixellation, etc)

I am still using a TiVo but I doubt that's the problem since I'm not seeing this problem on other channels, at least not to this extent. It's been going on for quite a while but has gotten even worse the past few days. It affects KICUDT4 on both channel 1175 and 180. Sometimes the picture just goes

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Hello @Curmudgeon101, and thanks for posting on our Xfinity Community forums! In order to view older accounts, you would need to link them on our Xfinity.com website.Once there, sign into your account via your main web browser, and go to the Account

XfinityCliff

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28 minutes ago

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Old Account Information --- How do I get Xfinity to Flush It?

When I moved a year ago, the "transfer service" facility did not work. I won't go into all the problems that had to be fixed, but it took several trips to the brick and mortar, long chats with humans, but finally we were able to establish service in our new house. The problem is that Xfinity still h

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Apple Watch Won't Pair

I’ve tried to activate my Apple Watch multiple times, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I have tried every troubleshooting method I can find on the internet, and nothing works. Does anyo

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Devices

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Customer canceled after over 8 years of service.

To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with Xfinity, which has resulted in the cancellation of all my services effective today, July 30, 2026. I have been a loyal customer for over eight years, utilizing your cameras, security systems, cable

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Customer Service

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Training Camps are airing NOW. We are missing content we want to see. Sept 13 is not the deadline to restore our already PAID FOR SPORTS PACKAGE programming. It's NOW. Yes you will have it OR No you will not?

sportscaster

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31 minutes ago

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No NFL and Red Zone

What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de

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What we need to know is Nfl Network and Red Zone OUT FOR THE COMING SEASON. So we can go somewhere else. If i purchase it SOME WHERE ELSE then you ADD IT ,we pay for it twice. NOT ACCEPTABLE. When is the $$$$ rebated TO US as you are saving $$$$ by

sportscaster

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35 minutes ago

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No NFL and Red Zone

What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de

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The old account is not shown on my current account page.

Curmudgeon101

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37 minutes ago

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Old Account Information --- How do I get Xfinity to Flush It?

When I moved a year ago, the "transfer service" facility did not work. I won't go into all the problems that had to be fixed, but it took several trips to the brick and mortar, long chats with humans, but finally we were able to establish service in our new house. The problem is that Xfinity still h

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Will the Arris SB8200 work with xfinity 2gig plan?

Will the Arris SB8200 work with xfinity 2gig plan? Does xfinity equipment support this? i know the Arris physically can (2 inputs) thanks in advance

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Your Home Network

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$28 bill suddenly $104-Quadrupled Overnight

My bill just quadrupled from $28 to $104 for mobile and wifi. It looks like a bait and switch-quadrupling the cost for worse quality wifi. The wifi itself has been noticably worse for the past 2 months and I am being charged more than double for it. I would like to speak someone about a promotion, o

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Email

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Unbelievably frustrating knowing that I'm losing a network that I paid extra to get, and will not be compensated in any way when it was removed from my lineup. It's been months now, just unbelievable. I moved from DirecTV to Xfinity because I liked t

user_n2y5g2

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46 minutes ago

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Nfl Network missing

I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone

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Can I confirm that your issue has been resolved @robn1971?

XfinityDuron

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48 minutes ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Will do, thank you for the help!

user_ovklda

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52 minutes ago

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Cannot redeem Peacock for Diamond Members offer

I got an email saying that as a Diamond Member (Xfinity subscriber for over 10 years) I should have access to Peacock Premium for free. This is a great offer and I'd like to use it. However, when I go to redeem it, both from clicking the "Redeem Peacock" button in the email, and through trying to ac

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I had a Tech out and he said there are no issues on their end. No clue what to do anymore.

user_e0uhz6

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58 minutes ago

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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

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