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Estoy inconforme con el nuevo pago de internet
Necesito se me ayude para pagar lo que antes pagaba ahora resulta que tengo q pagar casi los 100 dólares mensuales y no sé me explico nada
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Billing
ID Verification Issue
I am trying to add an Xfinity Mobile plan to my Home Internet plan. I keep going through the process of providing the IEMI of the device I am bringing as well as the phone number I will be porting over from another carrier. But when I get to the review step and am prompted to provide my DOB and SSN,
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Sign-In and Account Management
@XfinityJohnG I tried restarting the box, and logging out and logging in, clearing the cache twice, and it wont let me uninstall the app, so i cant so that. And it still isn't working
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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Cancel old Internet service without a phone call
I moved out of my previous apartment and need to cancel my old Xfinity Internet service. Xfinity Assistant only offers a callback, but I would like to complete the cancellation in writing. Could an Xfinity Support representative help me through private messages? I have another active Xfinity Interne
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Devices and Equipment
Cancel Service
Can an expert help me cancel my service? I recently moved and unfortunately Xfinity doesnt work.
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Your Home Network
Yes that is correct.
Transferring Service
I am moving to a new address, and I want to transfer my internet essentials to it, but can't at the moment due it apparently being out og Xfinity's footprint
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Did I get the right equipment?
I responded to your offer for a free TV equipment upgrade. I expected a new TV box, but instead got an XiOne-SC (B), which appears to be a streaming device. It's about 4" square and 1/2" thick, with no display or controls. Has there been a mistake?
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Customer Service
Remove collections
Hello, I have paid off this account since 5/2026 and it is still showing as a collection. I need it deleted from my credit report asap. How do I get this completed? A
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Billing
I really like the Wild and the Frost. it is really difficult to watch them (Wild now, Frost later). I do not like to flip between an app and xfinity to watch things. I also have paid a lot of money for 32 years. It is currently not
Wild Hockey
At least try to inform your high paying customers. I have sports package. This should include Wild games as it did when I added that extra charge
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Remote not working well
The volume works sometimes and fast forward it will go backwards sometimes
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X1
Hello @user_xigjgc! We really appreciate you sharing both experiences with us. We apologize hearing about your visit to the Plymouth store, but we’re glad Patrick and the Raynham team were able to get everything resolved for you. If you’
Horrendous Xfinity store experience
Today I made an appointment at the Plymouth MA Xfinity store to return some equipment and get help with existing equipment in my home. What I experienced was the worst in person customer service in my 65 years on this planet. i was recently notified by Xfinity that my TV cable boxes were out of date
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Hello @user_wymsri, and thank you for reaching out here on our Xfinity Community forums. We appreciate the detailed testing you’ve already completed. Seeing 0% packet loss to the XB8 itself while multiple external destinations drop packets at t
Constant upload packet loss past XB8 gateway, signal levels normal - causing servere jitter in game
My wired PC sees about 1.5–2.5% packet loss past my XB8 gateway, which causes jitter in online games. Ping to the gateway: 0% loss. Ping to 1.1.1.1 and 8.8.8.8: both drop packets at the same moment, about 3 times a minute, with no increase in ping. Already tried: restarting the gateway, reseating th
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Hi @pokermama27, and thanks for reaching out on our Xfinity Community forums. We understand why seeing a large unexpected credit would leave you wondering what is happening with your Xfinity Mobile billing, especially when you’ve alread
billing
my billing for mobile account is still a mess...now there is large credit on there..what is going on
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Is there a way to help with this?
Subject: Request to match new-customer iPhone 18 Pro promotion on my existing line Hello, I recently switched my mobile service to Xfinity Mobile from Verizon. At the time I activated my line, I intentionally did not trade in my iPhone 14 Pro 256GB or purchase a new phone immediately. I wanted to fi
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Customer Service
Hi there @user_4kml6f! Thanks for reaching out on the Xfinity Community Forums!We'd be happy to help you with addressing your concerns regarding your cancellation of services. Please send us a Direct Message* with your full name and complete se
Hello, I need assistance with my account and was instructed to reach out to the Digital Care team.
Hello, I need assistance with my account and was instructed to reach out to the Digital Care team.
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Thank you for reaching out, I am so sorry to hear you're experiencing issues making and receiving calls. I know how important it is to stay connected, and we definitely want to get this sorted out for you @user_d5slvv. To make sure I'm looking at the
My phone call is not going through
I’m trying to make a local call and it’s not going through. My friend says his calls to me go right into voicemail.
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Thank you for that information. What troubleshooting steps have you taken so far for that issue? Have you gone through a reset of that box through your Xfinity app?
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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@user_hd8h43, I completely understand why you’re disappointed. After being able to renew your Internet at around $40 for the past few years, an increase to $69.99 is a significant change. Promotional offers can vary over time and I can’t
Issues renewing internet for same/similar price
I’ve renewed my internet each time the promotional period expires and have paid $40 for 3 or more years. I was told today there are no deals that are close to that. My plan will go up to $69.99. The worker suggested calling xfinity on the day my plan expires (11/11), to see if there’s any new deals.
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Hi @user_q3svic! If you're still having issues we'll be happy to help. @EG asked a great question, let us know if this is a new connect, or if you're swapping out your equipment.
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The Router is blinking yellow and will not activate on app
Got home with the new router and connected it and it has only been blinking yellow. Checked connections and also unplugged and replugged jt but still only blinks yellow. What do I need to do?
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