Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (530.5K)
Property Damage Claim form
I need help getting a Property Damage claim form. How do I get one?
Question
•
Your Home Network
Internet down
Subject: Internet Down Despite Area Outage Showing Question: My mother is the only Xfinity customer in her area without internet service. The outage restoration time has repeatedly been pushed back by two hours. The chatbot and phone system will not connect us with an agent because of the outage. Ca
Question
•
Your Home Network
I have fire stick 4k max gen 3 and still have the problem. I guess Xfinity doesn’t want us to stream out of our home. I have two homes one in NY and can’t stream on the go. This is unacceptable for the amount we pay. Xfinity doesn’t care. Maybe we sh
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
Question
Xfinity no show to my appointment
Technician did not show to my scheduled appointment. I took off work to be home and they skipped me entirely and rescheduled for another day automatically without even asking if the date would work. No human spoke to me about any of the above. I already had to wait a week for my services to work pro
Question
•
Customer Service
Has any progress been made on this issue? The description of the problem given by others is exactly what I am experiencing. I did not have this problem before on my 2025 LG TV. Please provide update and Best guesstimate when a solution will be availa
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Modem
Can i personally move my modem to another room or is where it’s at the only connection?
Question
•
Customer Service
Hello I want close my account and Xfinity services
I want close my Xfinity account and services
Question
•
Your Home Network
Need Help Provisioning ONT for Customer-Owned Router (Ubiquiti Dream Machine)
Hello I just got my home internet installed. There is an ONU (direct fiber to my house and then ethernet into my utility closet). The tech was explaining to me how the current flow requires me to have the XER10 but I found posts here and articles explaining that I should be able to get that XER10 di
Question
•
Your Home Network
Landline stopped working.
The phone rang and I answered then the line went dead. Everything else works. Quite odd. It's been almost 12 hours now. I thought there was an outage so I waited and, of course, I can't CALL support.
Question
•
Home Phone Service & Equipment
Hey there user_2m3jbd 👋 You're in the right place for help with your plan, and I appreciate you stopping by! With how frequently things are coming and going online nowadays, data caps can cause a lot of issue if you're like me and download huge stuf
no warning for charge for additional data
I'm on a legacy Gigabit Plus internet plan and am currently being charged for additional data beyond the cap of the plan. This comes as a surprise to me as I can't find any information about this cap on my Xfinity account page or on my bills. I also did not get any warning that I was getting close t
Question
We're happy to assist via this direct platform as well. If there's a way we can help you, please let us know.
Access to support
Should not have to use X for support. There should be an email address, and web access without using X.
Question
Recently transferred my phone number
Hello I just transferred my phone number from boost mobile to Xfinity Mobile however now I’m unable to make any calls
Question
•
Customer Service
Peacock Activation
need help with a Peacock activation problem that has not been resolved after spending four hours on the phone with Xfinity. My Peacock subscription has already been canceled, and when I log into Peacock it clearly says “No active subscriptions.” I am now trying to activate the Peacock Premium benefi
Question
•
Xfinity Stream Website
Same for me. All 5 boxes in my house. Streaming app works but the channel being off by 5 seconds has made it impossible to watch for the final weekend of the regular season.
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
Question
Phone is a Galaxy S21 5g Android version 15 Lets see..., theres a xfinitywifi network, if i go to sign in to it it pops up an xfinity now page The ine ive used for the last while is Xfinity Mobile, its now saying connection failed, it also looks like
My android can no longer access Xfinity Mobile
My wifi setting on my phone can no longer access the xfinity mobile network, it asks for domains and certificates???
Question
This is exactly happening to me right now. Just got my internet set up through them around September 4th, and every single time i spoke to any of the MULTIPLE representatives, it was shoveled down my throat that i will get a free line for 12 months!!
Subject: Escalation Request – Repeated Confirmation of a Free Mobile Line, Followed by Unexpected Charges
Hello Xfinity Team,My name is [Edited: "Personal Information”]My Xfinity account # : [Edited: "Personal Information”]My contact number : [Edited: "Personal Information”]I am posting this here after multiple calls and several hours spent working with Xfinity Customer Service. I am hoping someone from
Question
contact information for escalation
I have a complete loss of Xfinity Internet service. An Xfinity field technician was at my home today and repaired the cable connection at the street, but service remains completely down. The technician advised that the remaining problem is with Comcast/Xfinity network equipment upstream from my home
Question
•
Your Home Network
@user_o5hzct sorry to hear this is still affecting your viewing experience. Is this only on one channel? If so, this is most likely how the broadcast was sent to us. You can double-check the Xfinity TV audio troubleshooting as well.
Audio issue with NBC Sunday Night Football
During NBC Sunday Night Football, the announcer dialogue is overwhelmed by the stadium crowd on all three of my Xfinity TVs. Commercials on the same channel sound completely normal, and the same SNF game through Xfinity Stream on my PC has clear announcers. Other NFL broadcasts are normal. Changing
Question
We would be more than happy to remove the voicemail feature from your account while keeping your landline service exactly as it is @user_g433. If you could send our team a direct message with your full name, the name listed on the account (if differe
XfinityQuemekia
commented
20 minutes ago
to the conversation:
0
0
How to cancel voicemail service but keep my landline
How do I cancel voicemail service but keep my landline
Question