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Thank you James. This has been happening for at least a few months now but has become more frequent (i.e., it happens every time I try to watch NBC). It doesn't matter if it is the local news, a national broadcast or a commercial; it is not specific
Xfinity Stream, specifically NBC, video issues with Apple TV 4K
Xfinity Stream works fine with Apple TV 4K except for the NBC channel. The NBC channel video goes into slow motion while audio continues in real time with the disconnect/synch growing as time continues. No other channels have this issue, just NBC. I do not experience this issue if I use Xfinity Stre
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Good morning @tulip421, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the audio cutting out, and the WiFi service, I know that can be frustrating, but you
Audio cutting out about every 10 or less minutes.
I am so disgustingly sick of Xfinity and Comcast as a whole. Audio cuts out practically every 10 minutes for 10 seconds. And it happens on every channel. It’s just another common event with this company. During the sprint thru fall, I can’t get wifi signal on my porch that is literally 15 feet from
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Gateway and "View WiFi equipment" not visibile in the Wifi tab of the app, cannot adjust gateway settings
Basically the title. Gateway is working fine but occasionally need to adjust settings. The gateway does not show up in the Wifi tab of the app nor under "Xfinity devices". I assume that has to happen in order to be able to select " View WiFi equipment", which I don't see anywhere. Sure enough, using
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Xfinity App
Greetings, @user_9ray7j! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this slow motion issue on Apple TV. You have definitely come to the right place
Xfinity Stream, specifically NBC, video issues with Apple TV 4K
Xfinity Stream works fine with Apple TV 4K except for the NBC channel. The NBC channel video goes into slow motion while audio continues in real time with the disconnect/synch growing as time continues. No other channels have this issue, just NBC. I do not experience this issue if I use Xfinity Stre
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@kbug62 It looks like you're not sending these through our Xfinity platform. Our DMARC policy says that this is required when using a "comcast.net" email address. What is the calendaring system you're using?
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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No Dial Tone After Replacing Modem
I've recently replaced a broken modem, but the dial tone on my Xfinity voice is no longer working. I did the various troubleshooting methods outlined here (turning off, disconnecting, unplugging, waiting, restarting, etc.) several times, but to no avail.
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Home Phone Service & Equipment
Hi there. I am sorry to hear that you are having troubles while trying to leave a review. We are not trying to censor any reviews, we welcome reviews this way we can see what we need to work on and provide a better experience for you. @user_aof5ay, h
Your customer and internet service is terrible. Would not recommend xfinity to anyone
Your site crashes every time I try to leave a review about the terrible service I received. Why is that xfinity? Are you trying to censor people from speaking about your financial abuse, hidden fees, and hiking up of your prices? Or that you don't want people to know their customer service workers a
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Account shows two gateway's when I only have one
Under the "xFi Internet - Customize your Plan", my account shows that I have (2) xFi Gateway's, but I do not. I only have one! Right now I'm using the (1) xFi Gateway that was sent to me when I signed up for the 5 year pricing, and before that, I used my own Nighthawk router box. Can someone please
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Your Home Network
@rwdend Thanks for the update! You should receive notifications from us via text messages and emails when those speeds are ready along with the instructions on how to activate the newer speeds. Did you have any additional concerns we can help with?&
I have a new Hitron CODA56 modem and am only getting 50 mbps upload
I recently activated a new (customer owned) Hitron CODA56 modem on my Xfinity "next gen" service (1GBps DL/100mbps upload). The router was activated and provisioned successfully and my upload speeds did increase to 50mbps from ~40mbps previously, but not the full speed I am expecting for this servic
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Hello, @JJR7591. Sorry to hear you're having trouble with your email and getting assistance. I would be happy to help. Could you tell me what app you're using specifically and what error message you're receiving? Thanks!
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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user_32xe2w, As someone who relies on my internet services to work correctly, so I can get paid, I would have the same concern. At Comcast, we strive to ensure that you receive the services that you pay for. Please follow these instructions to reques
Unannounced outages
How about 2 unannounced outages in 3 days to upgrade xfinity while I am trying to work . How about a refund for the 2 days of inconvenience and not being able to work from home . . Poor customer service , time to go to Verizon .
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Apologies for the delay, @jeff_a1. To answer your question: Yes, what you read is technically true, but there is a workaround. We use a feature called "Band Steering." It merges the 2.4 GHz and 5 GHz bands into one single network name (SSID). The gat
2.4 GHz only
Is the below true? I am very disatisfied if so. I need a 2.4 GHz network and pay Xfinity for the device that is supposed to be "the best" for xfinity customers. I have 2 devices that will not connect to your gateway and the commonality is that they require 2.4 GHz connections. They are my garage doo
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Your customer and internet service is terrible. Would not recommend xfinity to anyone
Your site crashes every time I try to leave a review about the terrible service I received. Why is that xfinity? Are you trying to censor people from speaking about your financial abuse, hidden fees, and hiking up of your prices? Or that you don't want people to know their customer service workers a
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Customer Service
I posted this a few days ago but didn't get a response - at least not one that helped me. Thought I'd try again ... Is the below true? I need a dedicated 2.4 GHz network. I use Xfinity's XB8 gateway (supposed to be "the best" for xfinit
2.4 GHz only
Is the below true? I am very disatisfied if so. I need a 2.4 GHz network and pay Xfinity for the device that is supposed to be "the best" for xfinity customers. I have 2 devices that will not connect to your gateway and the commonality is that they require 2.4 GHz connections. They are my garage doo
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Unannounced outages
How about 2 unannounced outages in 3 days to upgrade xfinity while I am trying to work . How about a refund for the 2 days of inconvenience and not being able to work from home . . Poor customer service , time to go to Verizon .
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Customer Service
@XfinitySean contracted tech did all the troubleshooting. Had to call his boss, because he'd no idea what to do. Changed out XB-8, eventually. This one did the same exact thing, on reset, the other one did. Changed the firewall setting from Medium (
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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Dont know how to DM you. First timer.
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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Message blocked Your message to [Edited: "Personal Information"] has been blocked. See technical details below for more information. The response from the remote server was: 550 5.7.509 Access denied, sending domain [COMCAST.NET] does not p
DMARC error messages
Whenever I send an email most of the time they get rejected and sent back with the following " remote server returned 550 5.7.509 access denied, sending domain comcast.net does not pass DMARC verification and has a DMARC policy of reject. Can anybody assist me with what to do about this issue. Or is
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@user_vzb8uc I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside of checking the cables and rebooting? I also wanted to make sure yo
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Intermittent InternetXB Gateway
The last couple weeks our Internet has been intermittent. I've checked the inside cabling, rebooted the Comcast XB Gateway, Firmware CGM414OCOM_7.6p14s1_PROD_sey that we've had for a few years at least. Still have problems. Any suggestions?
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