Xfinity Community Forum

Exterior line issue

I have a very low hanging exterior line between my house and my neighbors. I can reach up and touch it. I need someone to fix it before it ends up damaged.

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Customer Service

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Hello. I’ve been a Comcast/Xfinity customer for many years. Right now I have a bundle with TV, phone, and internet, and I’m paying about $200 per month. I no longer use the TV service or the home phone service. I only want internet service. My usage is simple: I watch YouTube, stream movies, browse

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Customer Service

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Thank you, @user_529787 To disable Xfinity Advanced Security, open the Xfinity app, navigate to the Security tab, tap the Advanced Security tile, and select Turn Off under the settings menu. Note that this disables 24/7 threa

XfinityRichard

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4 minutes ago

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spam filter upstream?

I cannot receive emails from a very well known brokerage. They are now sending paper copies because their emails are being rejected. I do not have a filter set up that would be blocking or rejecting them. They don’t show up in my spam folder either. Is this being blocked somewhere upstream? If so ho

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Hello @user_xszuwh we also sent a message back via direct message! Please follow the instructions here to resume our conversation! Please send us a direct chat message with your full name and complete service address to “Xfinity Support&r

XfinityKam

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5 minutes ago

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Cable line burial

We have been waiting since last summer to have orange cable line buried. Have been told several times that it would be taken care of but it hasn’t. No open ticket … no answers… nothing. What is going on.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 minutes ago

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renewal

My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/m

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Why can’t I log on to my email

user_z9vml2

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8 minutes ago

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Unable to log into email [Edited]

Why can’t I log in to this e mail

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Hey there, @user_4h7zba, thanks for bringing this to our attention and reaching out through Xfinity Forums. If you believe you experienced a phone scam, you should report it to the Federal Trade Commission (FTC). The FTC will add the information from

XfinityJeniece

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8 minutes ago

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Scam calls

I had a call from [Edited: "Unverified Phone Number"] sayigk they are from Xfinity and I need to return my box which I already did. They had my residential address. Then they sent me an OTP and asked me to give it to them. The OTP interestingly came from Xfinity number. I figured it was scam and hun

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Would you point me in the direction of looking this up? I have no idea where to “xfinity advance security.” Yes I am using an exfinity modem

user_529787

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8 minutes ago

to the conversation:

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spam filter upstream?

I cannot receive emails from a very well known brokerage. They are now sending paper copies because their emails are being rejected. I do not have a filter set up that would be blocking or rejecting them. They don’t show up in my spam folder either. Is this being blocked somewhere upstream? If so ho

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renewal

My internet plan is coming up for renewal (Connect More plan at 400 mbps). Online there is an internet offer for $40/month (300 mbps) with unlimited data, includes modem, price good for 5 years, with no contract. Just spoke with an xfinity rep who told me that the exact same plan would cost me $65/m

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Customer Service

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Accepted Solution

No WiFi can’t answer

user_frh7he

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11 minutes ago

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Now pass

I have now pas but not connected

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I sent direct message

user_xszuwh

replied

12 minutes ago

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Cable line burial

We have been waiting since last summer to have orange cable line buried. Have been told several times that it would be taken care of but it hasn’t. No open ticket … no answers… nothing. What is going on.

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No WiFi- can’t answer

user_frh7he

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12 minutes ago

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Now pass

I have now pas but not connected

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Hey there, user_gtdd7v! Thanks for posting on our XFINITY Community forum. I can imagine how unsettling it must feel to have a cable line hanging across your driveway, and we’ll take care of this for you as quickly as possible. You have reached

XfinityNatalie

commented

13 minutes ago

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Low-hanging wire

The cable wire for Xfinity comes from the back of my property across my driveway to the house in the air. My fifth wheel touches the wire when it's underneath it creating this potential safety issue. Would it be possible to bury the wire to solve this problem?

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Thank you for reaching out to our team here. I will be happy to take a look at that issue with the Global pass from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private me

XfinityJohnG

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14 minutes ago

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Lots of conflicting information on Premium Unlimited and International Service and data

I received an email about an upgrade to Premium Unlimited. It said when I clicked on the link that calls and texts were free in 215+ countries. It also said that Premium Unlimited came with 10 GB of international data per billing cycle so no Travel Pass required under that limit https://www.xfinity.

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Hello @user_y6hq5n, I appreciate you reaching out on our Xfinity Forums. I'd like to do everything we can to assist with your damage claim. Please send a direct message including your full name and service address, and we can get started anytime. &nb

XfinityAbel

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20 minutes ago

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Damage claim assistance

Good afternoon, if anyone is able to provide some assistance I would greatly appreciate it. I submitted a damage claim in December regarding a cut sprinkler line. Not a big deal, but it is a brand new house we just closed on two days prior. One issue was they covered up the damage and placed the lin

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@user_x31ygg, thanks for reaching out on our Xfinity Forums Community page, and I appreciate you sharing some of the steps you've taken to troubleshoot. I'd like to do everything we can to assist. Please send a direct message including your full name

XfinityAbel

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23 minutes ago

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Help from your end

My eSIM is installed and my number is showing, but the line is stuck in “Activating” and the phone is in SOS. This is a provisioning issue on your side. Please refresh or reprovision the line. Do not ask me to reset the phone, restart it, or remove the eSIM — that’s already been done.

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Damage claim assistance

Good afternoon, if anyone is able to provide some assistance I would greatly appreciate it. I submitted a damage claim in December regarding a cut sprinkler line. Not a big deal, but it is a brand new house we just closed on two days prior. One issue was they covered up the damage and placed the lin

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Customer Service

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I need you to do this for me.

I have tried everything and completed what I can do for my end. My phone is showing SOS and I cannot call out.

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Customer Service

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Scam calls

I had a call from [Edited: "Unverified Phone Number"] sayigk they are from Xfinity and I need to return my box which I already did. They had my residential address. Then they sent me an OTP and asked me to give it to them. The OTP interestingly came from Xfinity number. I figured it was scam and hun

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Customer Service

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Possible packet corruption affecting large TLS uploads on Comcast backbone (AS7922) toward Chicago CDN edges

HIGH LEVEL SUMMARY Large HTTPS uploads fail consistently with TLS error ERR_SSL_BAD_RECORD_MAC_ALERT when using a Comcast/Xfinity residential connection. The identical uploads succeed immediately when routed through alternate backbone paths (Google Cloud WireGuard tunnel and corporate VPN). Testing

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Your Home Network

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