Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (387K)
@XfinityAdrienne Thanks I reported the issue with the link you provided, I hope this gets fixed soon.
Bookmine.co won’t load on Xfinity but works on VPN/mobile
The website bookmine.co does not load when connected to Xfinity internet, but it loads immediately when using mobile data or a VPN. I have already: Restarted my modem Flushed DNS Changed DNS servers (Google 8.8.8.8 / 8.8.4.4) Disabled Advanced Security This is not a device issue since it happens on
Question
Jay_bear We appreciate your feedback. I want to get more information from you regarding the issue. How many devices are you trying to upgrade to the new iPhone?
"Over the total number of lines" error message?
I have 10 lines, with two phones that are under payment plans. (We have a large family.). I am trying to upgrade my phone to the iPhone 17 Pro Max. I visited the Xfinity store near me yesterday, and there was some sort of error systemwide whereby they could not upgrade me. They told me to come back
Question
Xfinity scam call
I got scammed with Xfinity fake call regarding the 50% discount. I was surprised that they had all my account details like monthly bill, billing address, name on the account etc. Did Xfinity have a data breach?
Question
•
Billing
The lack of a promised answer with the promised timeframe, followed by a non-answer, is emblematic of the Xfinity Mobile experience.
"Over the total number of lines" error message?
I have 10 lines, with two phones that are under payment plans. (We have a large family.). I am trying to upgrade my phone to the iPhone 17 Pro Max. I visited the Xfinity store near me yesterday, and there was some sort of error systemwide whereby they could not upgrade me. They told me to come back
Question
Obligatory how am I supposed to download my alarm system certificate
Because the website just refreshes into oblivion and I need this for my insurance.
Question
•
Devices and Equipment
user_q2iht6 That's a great question! The bad actors posing as Comcast employees are using phishing tactics to gain just enough information to access an account. Take a look at all the latest Cybersecurity Alerts our Customer Security Assurance has po
Target gift card scam
Don’t fall for this Xfinity will not ask you to pay using target gift cards. Think about it. These scammers are good. I call them every week I speak to a guy called Jimmie. He’s got an Indian accent like most of the people you talk to to when you call Xfinity but he’s a scammer. I tell him that. I’v
Question
This is happening to so many people. The device they are on, and the operating system, and the browser - these are very varied. lt's definitely something in Xfinity email that has just recently changed and caused this. Please please have some
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
Question
No thank you. I’ve tried too many times and been lied to every time. I’ll pursue filing a formal complaint and with the bank.
Stole My Money and Won’t Return
Was to refund my money last week. Didn’t. Then said in 4-5 hours. Didn’t. Then talked to 5 different “people” who all said different things. Still no money. They took my money fraudulently really fast, but keep saying they’ll give it back but don’t. Plus, I moved and because they don’t offer interne
Question
Xfinity Support
I am having issues with our TV Boxes getting the XRE-00250, code. It randomly started happening. Internet modem attached to our account works still.
Question
•
X1
Wrongful billing
Oh, and by the way, when you try to chat with somebody online, you always get that stupid computer who never makes any sense and enzyme you type in anything you wanna chat with a human or anything like that you never get a person you always get this stupid computer with 10 sponsors and there’s nothi
Question
•
Customer Service
Wrongful billing
I don’t know where he come to think that I own $421. I canceled my cell service four months ago and now they tell me I owe $421. Xfinity is a bunch of cheats live criminals and I am going to contact the Better Business Bureau Because they need to be reported for bad business dealings. I think there
Question
•
Customer Service
Disgusting Customer Service
Technician came to fix cable and ended up cutting my Wifi which runs the entire house. Comcast refused to come back and fix it, i refuse to be treated like a third rate customer. Services are being cancelled after 8 yrs. I do have much much more to say but cannot be bothered. Their customer service
Question
•
Customer Service
Schedule technician appt
Please help me schedule an appointment for a.technician to set up my new cable boxes and phone
Question
•
Customer Service
user_daw312 - Thank you for your feedback and allowing us the oppurntunity to assist. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this wit
Speed issues only at certain times
Hi, I am posting this here in the hope someone from Comcast will address this. I have Comcast 2100/300 service. In short, mostly at night (but sometimes in late afternoon) download speed from the router or a direct connected/ethernet MacBook Pro starts at 2300-2400, then slowly drifts down to 1700-1
Question
FYI you can see the variation even today (below). Only twice is it above the advertised speed for my service, 2100 Mbps. There is no doubt in my mind the tech will come out when speeds are fine, and with the status of the signals/power etc. inside th
Speed issues only at certain times
Hi, I am posting this here in the hope someone from Comcast will address this. I have Comcast 2100/300 service. In short, mostly at night (but sometimes in late afternoon) download speed from the router or a direct connected/ethernet MacBook Pro starts at 2300-2400, then slowly drifts down to 1700-1
Question
Please let us know when ion mystery channel is available again. We watch it regularly
ION Mystery Channel
What happened to the ION Mystery Channel? The error msg states that "The station normally seen on this channel is experiencing technical difficulties. We are working with the station own to resolve this issue ASAP." Is this true or is this another channel that Xfinity is dropping? News about this pr
Question
Hello @user_8kysuc, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Do you by chance have an Xfinity Mobile Care Device Protection Plan?
XfinityChelseaB
commented
45 minutes ago
to the conversation:
0
0
My phone
My phone fell, the screen is scratched and damaged,and the battery seams to have been damagded because ever since it fell it has been running out of battery very rapidly, and turning off
Question