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Reset password
I just purchased a new Roku and I need to reset my password.
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Customer Service
Thanks for taking time to post on our Xfinity Community Forums page, @user_gnzner. You can reset your Xfinity ID password using this link.
Forgot Xfinity password
I forgot my password to my Xfinity account. An I’m trying to connect a new Roku box.
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Forgot Xfinity password
I forgot my password to my Xfinity account. An I’m trying to connect a new Roku box.
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Sign-In and Account Management
Tech came out today (finally) and discovered my buried line was indeed damaged during maintenance. new line was ran and internet is working as expected, with better u/d speeds than before.
Maintenance June 2026
Ever since this maintenance took place, I have been without internet access. --My modem flashes Orange for awhile, will switch to green for 3 series of flashes then right back to orange, will never go white (signaling a stable connection)-- I have done every single troubleshooting step, nothing. I h
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Xfinity wifi a stuff infestation
Ive decided change wifi here in lil bit an we have had roach infestation in are xfinity stuff can u write it off as damage good or some along tht line cause im aware an read somewhere u all wouldnt not want infested stuff back cause it deamed a hazard of safty / heath issue but also said it could be
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Customer Service
Yea this is possible, and will not cause you issues, and if it does cause some “speed loss” this is to be expected. It’s recommended to use a splitter of newer types that are rated for todays signals/thru-put so you don’t experience any real speed i
Using a 2-Way Splitter for Internet and Cable TV Connection
I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p
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I had the exact same issue. Follow what doornut wrote. I did this and it worked immediately: Press the xfinity button, select the gear icon, select Privacy, then Locally Stored Data (on my box, may be clear cookies and locally stored data) and then c
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Xfinity universal tickets.
Me and another family member had redeemed the 2 free universal tickets and there is no place to find the associated info. Can someone please help us as we had a trip planned. Thank you.
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Xfinity App
I sent a direct message already.
XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link
I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.
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Thank you for letting us know @user_9fjl0d, I would like to take a look at your account. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the
XFINITY SUPPORT NEEDED: Platinum Membership Benefit-Peacock Premium no tile, no benefit tile, no activation link
I have been trying to get the Peacock premium benefit as the platinum member to no avail. I have searched for the benefit in my benefits page and it does not appear. I have asked the xfinitiy assistant which NEVER connects me to a live agent.
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Hello, user_8x0fnh. Thank you for reaching out to us here for help with your equipment. You've reached the right place. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in
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removing old modem
I need to remove an old modem from my account
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