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Do you mean add you as in add your phone number, despite it already being in the group? This is happening to me, and I've missed several extremely important messages, including the death of a loved one. This has to stop
Not receiving important group texts
I switched from ATT to Xfinity mobile about two weeks ago. I thought that the transition was seamless but then discovered that I was suddenly not receiving group texts from multiple threads. I completely missed two extremely important in person work meetings because of this. Everyone else in the gro
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Hey there, @girivasan052, thanks for reaching out through Xfinity Forums regarding your internet connection. I understand how frustrating connection issues are and not wanting to continue with basic troubleshooting. If you can, please send us a direc
Ongoing Internet Drops Every Few Minutes – Issue Still Not Resolved
Hi Xfinity Support, I’m extremely frustrated with an ongoing internet issue that has still not been resolved. My connection drops every few minutes for about 15–30 seconds, So for 2 mins i get high speed internet and for 30secs it is literally zero internet and it happens simultaneously on multiple
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I also need to mention: During a July 29, 2026 call, I informed the representative that I was moving to a location where I would no longer need Xfinity Internet, but planned to keep my Xfinity Mobile service. The representative confirmed that my
Attempt to Resolve Billing Issue and Unresolved Fraud Claim
I am requesting assistance from an Xfinity representative who can review my existing fraud complaint, investigate continued billing after my mobile number was transferred, and help bring this unresolved matter to a conclusion. If you need me to provide the Fraud Claim Number, let me know. Before beg
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We appreciate you sharing, @silvervangogh. You will need to reach out to our Customer Security Assurance team, CSA. You can see their contact information and available hours here, https://spa.xfinity.com/contact-us. They are able to ensure your conta
“Something went wrong”
I need to change my password because someone tried to use my email for fraudulent purchases. It won’t let me change my password. It says it needs to verify my contact information. I tried to verify my cell phone number and it says it is already linked with another account. Same thing when I try to d
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Okay, I can look into this further for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t
Something unexpected happened
Before you tell me “send a direct message its at the top right of the screen” it is not. Every time i try to edit my contact info or literally anything including logging into my Xfinity app to setup my wifi, it either says “Access not authorized” or “Something unexpected happened” please help me fix
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Seems like we are all being robbed. I have been double billed for Paramount+ since November 2025. Xfinity says contact Paramount+ and Paramount+ says contact Xfinity. This whole thing is absolutely ridiculous. After 22 years, I am
Paramount+ Xfinity Frustration
I am beyond frustrated with this also. I was charged for a year of Paramount + that I didnt want. I noticed the charge 10 days after it showed up and went into a local xfinity store and an employee said he will put in a request to cancel and i should expect a full refund. but cannot log in to watch
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The issue has not been resolved for me. I can't keep watching my DM to see what else they need. I just checked again and they need to do verification but the DMs coming in are sporadic and I'm not able to reply when busy with work, etc.
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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Not that I’m aware of
“Something went wrong”
I need to change my password because someone tried to use my email for fraudulent purchases. It won’t let me change my password. It says it needs to verify my contact information. I tried to verify my cell phone number and it says it is already linked with another account. Same thing when I try to d
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Trade in not receiving credit for Iphone
I have not been receiving credit 29.99 monthly off my bill as promised for a 2 yr promo. The 800 # is no help they say they are "working for the customer. no worries , we are on your side and you will get a email and credit confirming " LIES. The automated system still still wont show this . I'm not
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Plan
i can log in online, but cannot edit any of my profile information or view anything about my plan, it says “something unexpected” every time. i just got an internet plan and router w/ xfinity.
Something unexpected happened
Before you tell me “send a direct message its at the top right of the screen” it is not. Every time i try to edit my contact info or literally anything including logging into my Xfinity app to setup my wifi, it either says “Access not authorized” or “Something unexpected happened” please help me fix
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@user_092238 Please let us know when the work is complete.
Communication Lines Outside of Easement
Hi, The power pole in my backyard and the associated communication lines that are attached to it were installed outside of the easement. CenterPoint will be moving the pole in the next few weeks. Could you please let me know who the appropriate contact would be to begin the process of moving the com
Question
Ongoing Internet Drops Every Few Minutes – Issue Still Not Resolved
Hi Xfinity Support, I’m extremely frustrated with an ongoing internet issue that has still not been resolved. My connection drops every few minutes for about 15–30 seconds, So for 2 mins i get high speed internet and for 30secs it is literally zero internet and it happens simultaneously on multiple
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Customer Service
Hey there, @silvervangogh, thanks for reaching out through Xfinity Forums regarding your account. I can definitely understand wanting to secure the account quickly, especially after seeing attempted fraudulent activity. When you try to verify your ph
“Something went wrong”
I need to change my password because someone tried to use my email for fraudulent purchases. It won’t let me change my password. It says it needs to verify my contact information. I tried to verify my cell phone number and it says it is already linked with another account. Same thing when I try to d
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Recording on 1 channel and on another channel it plays all episodes
I’m trying to record 1 channel once a week which it does on 1 channel - it also records all episodes of the same series on a different channel
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Channels and Programming
Left menu on my Xfinity Stream app
How do I get my left menu, with my guide favorites, back on Xfinity stream. I have a brand new Samsung smart tv. When I first downloaded the app, I was able to find everything the same way I am on my other televisions. It appears an update occurred, which changed the layout of the home screen and no
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Xfinity Stream Website
Hi there, @user_39axxl! Thanks for signing up for our service! I understand not being able to get your new modem added can be a frustrating situation. If a different customer has the modem listed on their account, they would have to reach out to have
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Unwittingly bought returned modem
I bought what I believed to be a brand new router/modem from Walmart to set up my internet - I'm a new customer. However, I moved right afterward and have only recently got around to setting it up. I was struggling with that a lot, and eventually reached out to an agent and I was told the MAC addres
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