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Hello, Yes, this issue is still ongoing. I am using an Apple iPhone 14 Pro Max. Thank you!
RCS Messaging Waiting For Activation
Hello, I recently switched carriers from Verizon to Xfinity Mobile. I noticed that I haven’t been receiving texts other than iMessages, so I looked into my settings. My RCS Messaging setting is enabled, but has a status of “waiting for activation.” I tried toggling the setting off and on, and also t
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Service outage
Hi. I’ve had multiple internet outages for three weeks now in Salem, OR. The service keeps going down for several hours on different days, and the outage is still ongoing. I’m requesting an account credit for the continued downtime.
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Your Home Network
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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My account disconnected by Xfinity without my permission. I'm trying retrieve my old Xfinity home package legacy
Hi my account disconnected without my permission by Xfinity representative. I had home security legacy package for 44.95 and now trying make pay higher price and telling me by some agents legacy package can be retrieve if turn account back on since had pending order on account that had error on it b
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Customer Service
Modem
I put the wrong settings in my new modem today and it will not work at all. Trying to set up 2.4g and 5g network.
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Your Home Network
Signed agreement
I need a copy of my agreement I signed last year and copies of my phone conversations with customer service
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Customer Service
@user_mn2chd I'm having the exact same issues here. Last time I was able to receive any email in Outlook was about 9:15am on 12/8. Oddly enough, I'm still able to SEND emails but can't receive them (except via the webmail interface). Ha
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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I am facing same issue, talked to multiple agents but still the issue is not resolved, one of the agent said to contact Samsung as they sent me wrong device which is locked with some other Network though after providing both of my IMEI :)
Brand new unlocked Samsung phone fails compatibility check
Hello...I have purchased a new unlocked phone from Samsung during Black Friday. I was going to replace my current phone and it is failing the compatibility checks. I verified with Samsung that the IMEI numbers were for an unlocked phone. It is a Samsung Fold7. I have called into support twice and ha
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Hi @user_zv9301, just wanted to say thank you for being so involved with the community! You only joined the forums a few days ago, but it was a pleasure to read through your replies and comments. I truly wish we serviced your area, so we could see mo
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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This remains an issue. The payment site (https://payments.xfinity.com/new) does not load.The site is badly designed with enshittification galore: Loading failed for the <script> with source “https://cdn.quantummetric.com/qscripts/quantum-comca
How come Xfinity's website is always ridiculously slow
Every single time I sign in, the website is extremely slow or useless, and yes, I already checked my internet speed and other websites, this is the only website that is very very slow and this is a recurring problem, it happens all the time not just once. Every time I get the message "We are having
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NO DIAL TONE AFTER NEW GATEWAY INSTALLED.
I just updated my old Xfinity Modem to the new Gateway (white) and am having an issue, no landline dial-tone. Before you ask, everything worked well for about a decade. No changes or upgrades except for the new Gateway. The phone jack is plugged into 1. I tried the other ports just for the heck of i
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Home Phone Service & Equipment
Today is December 8, 2025. This problem with not being able to view attachments has been going on for a long time now -- months. Has it been fixed?
Can't view attachments in email
Prompted to download any attachment in email and still unable to view it.
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**UPDATE** Since the original posting nothing has been resolved whatsoever. We had a technician come out, scheduled for 12-3pm so that i would be avaiable... the technician did not show until 4 pm. He explained to us that he was pulled outside from
Uncorrectable Codewords / Upstream & Downstream Channel Bonding Values
Hello, My internet has been dropping and coming back on for the past year or so, and it seems as though it is getting worse. Initially this started when the main coaxial cable was accidentally cut. Since then, we've had three technicians come out, but the problem still persists. We are down to only
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Wifi not working
The wifi pops up in settings for all the phones/tv’s but there isn’t any connection
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Your Home Network
Hi there @user_w0sgp6, I can certainly help you arrange a service appointment to move your internet equipment to a different room. There is a technician fee, if you would like to proceed send our team a direct message with your full name, the name li
Change room for internet
We need to change the room for our internet. The app is not giving us this option as it is saying there is nothing wrong. We don’t think there is currently a wire in the room we want to put it in. How do we set up an appointment?
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user_qlvm4z Thanks for posting on our community forums for assistance. I'm sorry to hear about the poor signal issues. I know how frustrating this can be, and I'd like to help. Is this happening just at home? Or are you experiencing issues with the s
Poor mobile coverage
I just signed up for Xfinity mobile today and the service at my home is very poor only 1 bar.. what can be done to fix this?
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Change room for internet
We need to change the room for our internet. The app is not giving us this option as it is saying there is nothing wrong. We don’t think there is currently a wire in the room we want to put it in. How do we set up an appointment?
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Customer Service
I have been “active” and yet cannot watch peacock unless I sign up and pay. Truly maddening.
user_k3efn2
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Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?
Hi, When Xfinity stopped giving out free Peacock Premium to everyone a few years ago, they offered Free Peacock Premium as a reward for people who are in Platinum or Diamond tier. I was and I'm still in the diamond tier, so I redeemed the offer and that's how I have Peacock Premium. Last month I cha
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