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Automated Message Ineligible for Outage Credit
I experienced a service outage nearly all day on October 28, 2026. I've attempted to request an outage credit through your automated system, but it keeps sending me in circles. I'd like a representative to review the outage and apply an appropriate credit to my account.
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Customer Service
user_mo7t52 We are very sorry to hear about what happened, and we'll be happy to see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon
Lousy Customer service
Over a week ago I moved ,hooked my cable box up and no TV. contacted XFINITY tried to work though issues to no avail after 40 minutes on the phone,scheduled a technician to trouble shoot cable box issues a WEEK later!!!!!! quess who never showed up to the scheduled appointment ,The tech ,even after
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@XfinitySara Good morning. It does look like the problem is resolved for me. Are the effected members going to be given the opportunity to claim the benefits we missed out on?
Re: "A rendering error occurred: Cannot read properties of null (reading 'fields')."
Is anyone beginning to think that it's maybe only affecting those of us that take advantage of our weekly benefits? How can it be an issue entirely with the Xfinity web site when clearly so many others were able to access the benefits page in order to make the gift card and movie no longer available
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Mobile phone
I put in a order for a up grade on one of my phones and you guys took the $200 payment for out of my bank account and i have not yet received my phone so i was wondering where it is
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Customer Service
No ! Only text saying I’m on the way Update: Your technician, Seth, should arrive around 8:18 AM at 1198 LOCKE MILLS RD. And a follow saying on my way at 1108 am never showed or had the decency to call
Lousy Customer service
Over a week ago I moved ,hooked my cable box up and no TV. contacted XFINITY tried to work though issues to no avail after 40 minutes on the phone,scheduled a technician to trouble shoot cable box issues a WEEK later!!!!!! quess who never showed up to the scheduled appointment ,The tech ,even after
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Door sensor not working
Door sensor not I don't know what I'm doing first time using door sensor
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Devices and Equipment
XfinityFrank... What do you mean "it is being evaluated?" It's been over a month since your engineering department acknowledged this as a real problem with XfinityStream. When can we expect a fix to be deployed?
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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user_q52kvz Thank you for letting us know that you have tried the website and app. I'm sorry that it's not processing as it should. I will make sure that you are refunded and help get the premium plus service working. Since I will need to acces
Peacock Premium Plus Activation Issue
I have paid for 2 months of Peacock Premium Plus and in that time my actual Peacock account remains at Premium level. When I click the activate button on the Streaming Subscriptions page of my xfinity account, I always get a "Something Went Wrong" error message. Please help resolve this issue and re
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I am doing this both in web browser on my laptop and in the xfinity app on my phone.
Peacock Premium Plus Activation Issue
I have paid for 2 months of Peacock Premium Plus and in that time my actual Peacock account remains at Premium level. When I click the activate button on the Streaming Subscriptions page of my xfinity account, I always get a "Something Went Wrong" error message. Please help resolve this issue and re
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rewards
can no longer access xfinity rewards telling me sorry, you're not eligible to redeem benefits. i cleared cache and even tried a different web browser. still same message
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Xfinity Stream App
user_83oeax, thank you for reaching out to us through Xfinity Forums. I understand why losing $508 in trade-in credits would be concerning. I would be happy to review your account and see what new promotions might be a good fit for you. Please
pending credit evaluation request
Dear Xfinity Executive Customer Relations Team, I am writing to request a formal review of my Xfinity Mobile device promotion. I have been an Xfinity internet customer for approximately six years and a mobile customer for about ten months. I switched my mobile service to Xfinity after being offered
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I really don't remember. It sounds like something we do automatically. Anyway, later today I will follow instructions to contact Yahoo to delete this email address. Since Comcast is getting out of the email business, it looks like we hav
Don't Want Yahoo
You migrated one of my email addresses to Yahoo; and I don't like Yahoo. I never gave Comcast authorization to do that. Now, I want to cancel or delete that address. Your telephone representative told me I had to do it through Yahoo. So, I started an account there, using my Google account to sign in
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Hello again, @user_nwt199! We haven't heard from you directly in a few days, but I believe everything was resolved once our Executive Resolutions team got involved and had that payment block removed for you. If you still have any questions, feel free
Need advice on an Xfinity account hold/payment block — what’s the best next step?
Hi, I’m looking for advice from anyone who has dealt with an Xfinity account hold or payment block. My payment attempts appear to have triggered a security/payment restriction, and I’m still not sure whether the block has actually been removed. I was told a review had been submitted, but the account
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That's fine because, if I wanted to do business with Yahoo, then I would have gone to their site to start an account. Now, thanks l for the advanced notice. It looks like we are stuck with Google.
Crazy Login Behavior
Yesterday on my Mac Monterey, I tried to access the Comcast account to view my email. I have two addresses. One of my email addresses wouldn't take. It kept reverting to the page where I had to keep entering my user ID. I closed the tab and opened a new one. Then I learned that one had to log out of
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Issue with my plan.
Hello, so I’m extremely frustrated because I was charged twice this month and even though I paid it off twice (I paid my bill that was due today but I also was charged on the 6th of October), and it still says I am disconnected from my account and says I am no longer with Xfinity. I would love for s
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Xfinity App
@user_vyzgae, we are aware of that, sorry for any confusion. What we were suggesting is done through the X1 set-top box if you have one. This can help with the app/website streaming. As far as the issue itself, it is something we are aware of, and it
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hey there, @user_9uo49y! The open ticket for this issue is still in progress, but I have heard from some customers that it's resolved. So, it sounds like a solution is still being rolled out. Have you noticed any change on your end?
XfinitySara
commented
45 minutes ago
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Re: "A rendering error occurred: Cannot read properties of null (reading 'fields')."
Is anyone beginning to think that it's maybe only affecting those of us that take advantage of our weekly benefits? How can it be an issue entirely with the Xfinity web site when clearly so many others were able to access the benefits page in order to make the gift card and movie no longer available
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