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user_z254ci If you go to the Activation Link here, what do you see when going there? You will be required to sign in with your Xfinity ID and Password.
Peacock Activation Banner Missing – Missed 90-Day Gigabit Window
Hi, I missed the 90-day window to activate the Peacock Premium benefit included with my internet plan. The banner has disappeared from my dashboard. Could an agent please help me manually regenerate an activation link? Thank you!
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user_yb5kcw Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues with your connection. When your connection goes out, does it seem to come back online on its own, or are you having to reb
Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)
7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat
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Xfinity Support
My name is Matthew Thompson, and I live at 708 Kobe Court, Everson, WA. I recently visited the Xfinity Store in Bellingham, located at 1145 E. Sunset Drive, Suite 105, Bellingham, WA 98226, on July 10, 2026. I wanted to take a moment to recognize one of your employees, Sonvir Mann, for providing wha
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Customer Service
Need to cancel service from abroad
I have moved abroad permanently, I have no U.S. phone number for a callback, and I need to cancel my service textually.
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Customer Service
Massive increase in June Xfin.Mobile bill for data overage. Phone support (2+ hrs.) pathetic, filled with contradictions and flat-out lies!
There are three elements to this post: (1) Formal Filing of Dispute of Xfin.Mobile June Bill; (2) Lies about an Apple Watch promo and unapproved added charges; (3) A synopsis of interactions with Xf.Mobile phone customer service agents that I find to be quite shocking in what was revealed to me. OK
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Billing
Cannot cancel service
I'm trying to cancel my Xfinity service. The bot can't help. I am outside the country. The instructions to DM Xfinity Support make no sense -- like many others, I cannot see the DM icon referred to in all the posts on this forum.
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Customer Service
@XfinityJustinM no. Training camp is in 3 weeks. And many of us pay for that channel in an entertainment package. An extra 9.95 a month. Plus taxes, I'm sure. We either get a discount on that package, or a refund for the time it's down, or
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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An Xfinity agent said this to me: "I removed the Network interference from the downstream signals. Network interference from downstream signals, specifically adjacent channel interference (ACI), occurs when the upstream signals from mid-split gateway
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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DVR saved?
I'm being asked to upgrade my equipment for 4K stuff. I only need it for one TV, which is my main cable box in my living room because that's the only 4K TV, and I do a TON of recording shows, specials, and movies, many of which I cannot afford to lose because they were either final shows, new show b
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X1
@BruceW @XfinityAbel Thank you, I have a TP-Link TL-SG105 5 port Gigabit unmanaged switch. I've tried changing to different ports on my Gateway and I somewhat recently had a new Gateway provided to me, maybe 5 months ago?
Ethernet stops working - looks like there is an IP conflict
I have two PCs plugged in via ethernet in my house. Connection is running from my Xfinity Gateway to a switch with 4 ethernet ports in it. 2 ports feed into wi-fi extenders and 2 of them feed into PC in my office and PC in my living room. If I have PC 1 on and turn on PC 2, both will disconnect and
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I couldn't agree more. I pay extra for access to both NFL Network and NFL RedZone as part of their Sports and More Extras package. This isn't right, and unless they want a class action lawsuit from those of us who are paying extra and not ge
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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Hi, thank you for reaching out on our Xfinity Community Forum. I apologize for the experience you had at our store! That’s definitely not the kind of interaction we want you to have, and I can understand why you’d be frustrated with the o
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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No worries, thank you for confirming. I can for sure help make sure your current DVR stays where it should, while getting you the correct 4k DVR if you would like. But if you check out our replacing your TV boxes support page, you can see that not al
4k DVR Box
I just ordered replacement 4K boxes, Currently I have a DVR and 2 extra boxes for other TVs. I ended up getting 3 of the wireless boxes. I haven't installed them yet as they state they use the on-line storage for recording. When I check the on-line storage via a computer or phone I only have recordi
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There are a couple of explanations for that. If you do have a credit balance, when you are trying to pay your bill, the system would reflect you have a 0 balance due. It may not be displaying the actual account balance, just what it would accept as p
Account billing after cancellation
Hello, I have two cancelled Xfinity service accounts. When I log in on the app, it shows me that I have a -$25.00 account balance on one of the accounts. However, when I go to pay the bill, it shows that my balance is actually $0.00. How do I know which number is correct?
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Having the same issue - my xfinity app shows the subscription is “active” but when I go to Disney+ it asks me to pick a subscription in order to watch content. Previously was able to login back in May of this year.
Disney plus
I can’t log into Disney + it allows me to login in my comcast.net email but then it wants me to choose a subscription plan which I already chose through Xfinity in the bundle. I don’t know what to do anymore. I’ve tried various methods and I can’t get nowhere. Thank you
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Hello I am also looking for a new xb10 I have the Xb8 and 2 extenders and they all keep dropping connections. I went to the store and they were so rude to me I’m about to drop my service. Can you help assist me with a xb10
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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Hello @user_jz09je, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Have the batteries been checked? Could the remote be paired with another TV in the house?
Xr15 remote
I’m trying to reset my remote but every time the number pops up on my screen, nothing happens when pressing in the code.
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Account billing after cancellation
Hello, I have two cancelled Xfinity service accounts. When I log in on the app, it shows me that I have a -$25.00 account balance on one of the accounts. However, when I go to pay the bill, it shows that my balance is actually $0.00. How do I know which number is correct?
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Billing
Yes customer service is worthless. I visited a store in March to negotiate a better deal. Over an hour in the store and I walk out thinking I've secured a better deal. June billing and it is still as high as ever. Customer service tells me it
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Customer service is a joke, it's time for a new provider
After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I
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