Xfinity Community Forum

Cancel

Hi, I placed an order for internet equipment by mistake. I want to cancel the order before it ships. Please cancel it and confirm the cancellation.

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Your Home Network

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Hey, thank you for the response and instructions, I appreciate it! I just sent a message and please let me know if you need more info.

user_x08ufq

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3 minutes ago

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Escalation Please - Order Issues / Lack of Resolution

I'm sure there will be a ton of these but I'll try to keep it brief. I ordered the iPhone Duo on 10/16 and received a delivery date of 10/23. I spoke with several agents both in store and online that said I would receive it today. Not only did I not receive the phone but no one can tell me where it

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user_j8ddje. Thanks for explaining everything you’ve already tried. You’ve done quite a bit of troubleshooting, including replacing the DVR, and since the recordings can be fast-forwarded normally on the TV, I don’t want to send you

XfinityDilary

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8 minutes ago

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All of a sudden can't use Fast Forward on Xfinity Stream on recordings

I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu

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Internet

I don’t know why my internet is not connecting I tried troubleshooting nothing is working all my cables are tightened idk what to do

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Your Home Network

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Internet

I tried troubleshooting nothing is working all my cables are tight and secure

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Your Home Network

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user_ba46dd Thank you for reaching out and creating a new post. I'm sorry to hear you didn't get the help you needed. I'm sure being transferred and not getting the details you needed along the way was not easy to deal with. I'll certainly do m

XfinityVianney

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26 minutes ago

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Why do I get lied to by 3 agents when I'm just trying to get additional service.

On the phone now for 2 hours! 3 agents flat out lie to me, nothing unusual for Xfinity customer service unfortunately. I want to get additional Internet service at another address but after repeatedly going over service info and Internet package they say we can't schedule a ln install, let's get ano

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Thank you for confirming that information. Can you check to see if the auto extend option is showing as enabled on your settings?

XfinityJohnG

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28 minutes ago

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1 minute buffer on dvr

I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level

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Sorry about that @user_7mqvkh, the current link to our plan builder site can be found here. Our team would love to go over the promotions available on the account. Please send us a direct message with your full name and complete service addre

XfinityAldrik

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36 minutes ago

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Current bill creeping up ($89/mo for 600 Mbps) — looking for loyalty/promo options before exploring competitors

Dear Sir/Madam, I've been a loyal Xfinity customer since 2018, but my current internet plan has crept up to $89/mo for 600 Mbps. When looking at the broader market and even Xfinity's own current offers, this internet price feels too high for the speed: Xfinity’s own current promotions offer faster t

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The recordings are set to on time

user_bcmsb1

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37 minutes ago

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1 minute buffer on dvr

I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level

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Reset phone sim entry instructions

Reset phone to clear messages now cell service isn't working

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Sign-In and Account Management

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I keep trying to cancel before activation and get a $30 refund but the confirm button keeps giving me the same “Something unexpected happened. Please try again” error code no matter what browser, device, or incognito tab is used. PLEASE cancel this p

user_bk9rtm

commented

43 minutes ago

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NOW Internet Cancel Error: Something unexpected happened

I keep trying to cancel before activation and get a $30 refund but the confirm button keeps giving me the same “Something unexpected happened. Please try again” error code no matter what browser, device, or incognito tab is used. PLEASE cancel this plan for me and confirm the refund! Thank you

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Thank you for reaching out to our team here about your internet issues. I am sorry to hear about that experience with the service, and will be happy to check on any notes from that service call. In order for me to do that I will have to ask you to se

XfinityJohnG

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46 minutes ago

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I need assistance escalating an unresolved internet infrastructure issue.

I have Xfinity's 1 Gig internet service, but my speeds intermittently drop from approximately 1,000 Mbps to 10–20 Mbps. An Xfinity field technician already inspected my connection and confirmed that the cable entering my house is fine. He identified a problem somewhere farther upstream in Xfinity's

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A

I have sent this as a direct message as well as per your comment

alisha123456

commented

46 minutes ago

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Xfinity Mobile: $405.67 refund withheld one month after confirmed in-store device return

On 9/21/26 I received a new iPhone 18 (IMEI ending 8980) from Xfinity Mobile and began a return within the 14-day window to instead buy an unlocked phone. Xfinity could not issue a shipping label because the device was tied to an upgrade on my existing line. A rep created a temporary line, moved the

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Hello @user_fkuu64, and thank you for reaching out here on our Xfinity Community forums. We understand how frustrating it can be to have your connection repeatedly drop, especially when restarting the equipment only gets things working temporarily. I

XfinityCliff

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47 minutes ago

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Internet going out

My internet keep going out every few hours and blinking green every time when I reset it works then does it again

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Unable to remove unwanted Xfinity Voice service or lower my internet bill

Hi! I recently signed up for Xfinity internet and I'm having trouble understanding my bill and making changes to my plan. I live alone in a one-bedroom apartment and only need basic home internet for streaming and everyday use. I originally signed up for 500 Mbps internet at $45/month. However, my O

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Your Home Network

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Hey Xfinity. Stop asking for new additional information from users. Enough users have made it clear in multiple forums that there is a significant issue with the audio on NBC live sports broadcasts. These audio issues have been occurring (and documen

user_umk4se

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52 minutes ago

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Audio issue with NBC Sunday Night Football

During NBC Sunday Night Football, the announcer dialogue is overwhelmed by the stadium crowd on all three of my Xfinity TVs. Commercials on the same channel sound completely normal, and the same SNF game through Xfinity Stream on my PC has clear announcers. Other NFL broadcasts are normal. Changing

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K

I did this and still haven’t heard back from anyone

KYHeart

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53 minutes ago

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Lowering Monthly Bill

I am on a fixed income and simply cannot sustain the increase in my monthly bill that just came through. I tried to discuss with an agent on the phone and they said there were no promotions available for me. I simply find that hard to believe. There is always a promotion.

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Thanks for checking this, Melinda. How to contact you? By the way, the site you provide is not existing :( see below.

user_7mqvkh

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54 minutes ago

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Current bill creeping up ($89/mo for 600 Mbps) — looking for loyalty/promo options before exploring competitors

Dear Sir/Madam, I've been a loyal Xfinity customer since 2018, but my current internet plan has crept up to $89/mo for 600 Mbps. When looking at the broader market and even Xfinity's own current offers, this internet price feels too high for the speed: Xfinity’s own current promotions offer faster t

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@Pattyice11 My questions ?

EG

commented

58 minutes ago

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Internet won’t connect

I’m trying to activate my Internet but it won’t work

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Sorry to hear about the trouble with your service, @cdoyle. You've reached the right place for help, and we'll gladly review your account to see how we may be able to help turn things around for you. Please send us a Direct Message with your name and

XfinityLinda

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58 minutes ago

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Dropped Signals for 4 Months Since System Upgrade

Since the beginning of June when Xfinity spent two days in my neighborhood running a service upgrade in 07068. We have called customer service 2 dozen times. We have had 6 tech service calls. They have swapped out all X 1 boxes twice. All my cable to the street has been replaced. Still RFD 03117 los

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