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Horrible experience since joining in October
Dear Vice President of Customer Service, I am writing to urgently escalate what has become a months‑long, exhausting, and deeply frustrating ordeal with Xfinity Mobile. My experience since October has been nothing short of horrific, and at this point I am pleading for senior‑level intervention. Toda
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Customer Service
@user_fjhedk, sorry to hear about your experience trying to renew your promotion. I can definitely understand how frustrating that must be, especially when you followed the correct steps and didn’t see the changes you expected. That’s not
I am looking at closing my 3 comcast accounts.
I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin
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Other than your TVS, are you having connection issues with any other device? Such as: phones, laptops, ipads?
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Same here. I was using the admin access just fine, but now they've blanket disabled it, and support claims they can't re-enable it, with the only option being the app.
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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Let's get the NFL Network and Red Zone back before preseason football starts. I don't want to pay for both Xfinity and You Tube just so I can watch the programming I enjoi.
Removing NFL Network?
You're removal of the NFL Network is the last straw. I have been loyal to your company for over 15 years and you want to pull this garbage? I'll be changing services.
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@XfinityDemetrise Hi, yes. We have (2) 2024 Samsung Frame TV's that had the Xfinity Steam App that was working fine. Both TVs are on the Xfinity home network. We could see all the listed channels. This had been working for 13 month
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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@TheEight-BitLink I hope that's not the case. No mention of anything like that in the support notes and I'm certainly not unusual in having the gateway in bridge mode.
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
Question
I had a promotion expiring in February 2026. I renewed the contract before it expired for the same price and speed, for one year. Your system failed to process the update, and the following month I was billed at the expired rate. I contacte
I am looking at closing my 3 comcast accounts.
I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin
Question
Hello @user_fjhedk, Thank you for your comment. So that we can better assist, could you share a bit more detail about the issue you’re experiencing?
I am looking at closing my 3 comcast accounts.
I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin
Question
As mentioned in the above comment, I did dm you and you claim that the issue is resolved. I can assure you it is not. You have reported my phone stolen or lost and it is on a blacklist, not able to be traded in. I need this fixed or you can pay me th
Black listed because I’m switching carriers! Shame!
I switched carriers after many years with Xfinity. I can’t turn my phone in for trade in with the new carrier because Xfinity has black listed it. This is sneaky and shady business practices. I’ve spent hours on the phone, over 7 separate calls and they don’t fix it. They claim to fix it but it’s st
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No, it was not answered as of this time.
I am looking at closing my 3 comcast accounts.
I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin
Question
Hi there, @Jkpmba. Thanks for reaching out to us here on the Community Forum and sorry to hear about the poor experience with your service and trying to get assistance. We would be more than happy to work with you on a resolution that is fair and mak
The WORST COSTUMER SERVICE EXPERIENCE
Dear Vice President of Customer Service, I am writing to urgently escalate what has become a months‑long, exhausting, and deeply frustrating ordeal with Xfinity Mobile. My experience since October has been nothing short of horrific, and at this point I am pleading for senior‑level intervention. Toda
Question
You might need to reset your device to get it out of bridge mode because Xfinity's poorly written app can't handle a device in bridge mode.
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
Question
Hello @cadp52, thank you for taking the time to leave a post. Sorry you’re running into that. I can definitely see how frustrating it would be for your streaming to stop after several hours, especially if you’re in the middle of watching
Xfinity streaming
If the channel is not changed, Xfinity streaming stops playing after about 5 hours. Can thus be corrected?
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The WORST COSTUMER SERVICE EXPERIENCE
Dear Vice President of Customer Service, I am writing to urgently escalate what has become a months‑long, exhausting, and deeply frustrating ordeal with Xfinity Mobile. My experience since October has been nothing short of horrific, and at this point I am pleading for senior‑level intervention. Toda
Question
•
Billing
@user_8f15ui Thank you so much for sharing that with me. Are you having connection issues with any other devices?
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
Question
Hi there, @user_26pcud I hope you're having a fantastic Monday morning. Thank you so much for reaching out! How can I assist you with your NOW Internet service?
XfinityRichard
commented
2 minutes ago
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Now internet service
I’m trying to see what’s going on with my service
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