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user_po3ci5 Got it! Our services do need to have a coaxial cable, so in this case you would need to have one installed by a 3rd party contractor as our techs do not install them. Once that has been done, we can go ahead and hget you connected.
No coaxial cables in my house
There’s no coaxial cables nor outlets in my house could there be any chances of installing?
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Billing Issue With Free Mobile Line
Hello Xfinity Support, I signed up for Xfinity Home Internet in April, and the plan included one free mobile line for one year. That free line was first added to my iPhone, which meant my phone had two lines: my existing Verizon number and the new Xfinity number. Later, I got a second phone. I was t
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Plan
Plan Changes no confirmation email
Yesterday I discussed plan changes with an Xfinity rep over the phone. I went through the change confirmation steps. I still have not received a confirmation email and the changes do not seem to have taken effect.
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Customer Service
For the 100th time....Cancel my service!
Why I have tortured myself with this company for the past 15 years is beyond me. I cannot even explain my degree of anger. I am so sick of THE worst customer service known to man. I have posted on here so many times and have NEVER, NEVER been satisfied with the end result of ANY issue and that's ONL
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Devices
@XfinityShawn I already did and have everything but unfortunately I don’t have the coaxial cords in my house
No coaxial cables in my house
There’s no coaxial cables nor outlets in my house could there be any chances of installing?
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Technician
How do I schedule a technician to come out and install coaxial outlet
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Customer Service
@user_yvm2g7 Thank you for reaching out. I would be happy to review the account with you. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessary- Click the
Bill total
What I am paying, I can not afford monthly. I need someone to help me reduce my bill. Please and help with this LARGE BALANCE. I have been a customer for years. Please help me
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Bill total
What I am paying, I can not afford monthly. I need someone to help me reduce my bill. Please and help with this LARGE BALANCE. I have been a customer for years. Please help me
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Billing
Hey @user_yww3lb , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further f
Need to cancel internet an TV service only can talk to ai it seems.
Lost my house live in my truck can I please cancel this service I have all the equipment
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Hey @user_njn2dg , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the technician appointment. I would be more than happy to offer my assistance l
Comcast tech fell through our ceiling
The Comcast tech that was at my house today fell through the ceiling,, because he stepped off the beam. Who do we talk to to fix it?
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Good morning @user_8e78be, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. Although we are sorry to hear that you want to cancel your services, you have come to the right place for assistance with that. Co
Need to cancel service
There is no option to cancel service online. Xfinity chat does not do anything and asks for a callback which has option a week away. I want to cancel now. This must be illegal to make cancellation so difficult but onboarding is few clicks.
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Good morning @user_cebb47 I apologize for the frustrating experience. Our team can help. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message"
Run around
I have not getting anything accomplished with customer service 16 hours on the phone with them 22 agents nothing has gotten done
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Power outage
Two days ago we had a major power outage - Eversource fixed it with in 2 hours. Xfinity tells us nothing is wrong yet we have no internet and are told that a service tech is required but not available until the 17th. This is totally unacceptable I pay over $200!a month and am a Diamond member. This
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Your Home Network
Meant to add - the rep also suggested an increase to 1000Mbps plan but it looks like my current was 1100Mbps?
laurad99
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Plan Changes no confirmation email
Yesterday I discussed plan changes with an Xfinity rep over the phone. I went through the change confirmation steps. I still have not received a confirmation email and the changes do not seem to have taken effect.
Question