Xfinity Community Forum

Hi there, @user_csf0u2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns for being charged something you do not have. Please be assured you r

XfinityRichard

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14 seconds ago

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Taking payment out for disconnected mobile service

I don't have mobile service with Xfinity..they're charging me for an watch i don't have..no activation. Claim was filed and closed.The service is shown as disconnected and refunds from xfinity. Multiple conversations with Mobile support,all saying " it's taken care of" and I won't have this problem

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Smart devices lost connection

As of this morning all of my smart bulbs are showing offline. I tried splitting the wifi bands and connecting them to the 2.4ghz bad, but my router won’t hold that configuration.

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Your Home Network

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Out of the blue xfinity decided to change their email without warning. I don't appreciate that it takes extra effort to find a way to get into our email.

rshustitzky

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4 minutes ago

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

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Taking payment out for disconnected mobile service

I don't have mobile service with Xfinity..they're charging me for an watch i don't have..no activation. Claim was filed and closed.The service is shown as disconnected and refunds from xfinity. Multiple conversations with Mobile support,all saying " it's taken care of" and I won't have this problem

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Customer Service

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Hi there, @user_ftx0u7! Thanks for reaching out about Peacock. We are glad to find out why that is happening and get it fixed! Are you also watching on a TV box? Does it freeze during the commercial on all programs/movies? When you exit the app and g

XfinityRay

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5 minutes ago

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peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

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How do I make this setting permanent? It keeps defaulting to off.

user_nf1y3h

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6 minutes ago

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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I am able to do it, but it disables after a few days every time. How do I make this permanent.

user_nf1y3h

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7 minutes ago

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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user_uwc46u Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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16 minutes ago

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Order new Xi6 4K box

Hello, I would like to order a new 4K Xi6 CATV box to be shipped to my home. I went to a local Xfinity store and they told me that are out of stock.

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@Susan1343 I am not seeing anything internal recognizing there is a known DVR issue so let's have you send a DM with your first and last name along with your full-service address and we can perform some troubleshooting steps from our end and if we're

XfinityBradM

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16 minutes ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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I think it’s an issue with the app

Floydieroo

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23 minutes ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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@XfinityChelseaB it does not matter what network you’re on, I’m able to watch the stream app at work. I’ve done all the troubleshooting and still not seeing the programs

Floydieroo

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25 minutes ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

Question

You've reached the right place for help, user_ql86zm! As a quick reminder you can view the promotions available to you via My Account. Our team would be happy to revisit your service needs and review cost saving options together. If you could pl

XfinityThomasA

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26 minutes ago

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I want 5 year discounted internet

I'm a gold customer living alone I only need the 300 Mbps and the streaming package for 20 and I was trying to lower my bill. My grandson paid it but he moved out and I'm on disability. Im now paying exactly what I paid before he moved, in spite of trying to lower it on multiple occasions . Now new

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I need to speak to someone as well

user_ql86zm

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32 minutes ago

to the conversation:

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I want 5 year discounted internet

I'm a gold customer living alone I only need the 300 Mbps and the streaming package for 20 and I was trying to lower my bill. My grandson paid it but he moved out and I'm on disability. Im now paying exactly what I paid before he moved, in spite of trying to lower it on multiple occasions . Now new

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user_pxssom How can we assist you today? Was your issue resolved?

XfinityVictor

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35 minutes ago

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Unable to get cell service on my watch

I was on a live chat, but it disconnected

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@Tbrown56 There have been no messages since 1/29/26 on any of my devices, iPhone, iPad or MacBook Air also no messages regarding my Comcast email transfer to Yahoo. Is your storage full; it's the only other thing I can think of, but you would get

Again

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36 minutes ago

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email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

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@XfinityBradM i am on my home network. I have taken all the steps in user_v0l66t's post. The problem started Sunday night. Only some of Monday's new recordings are available in the app.

Susan1343

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41 minutes ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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Some of our DRV recordings are not available on our Xfinity Streaming service. We have synced the system multiple times, closed and reloaded the Xfinity app, and spent two hours plus on the phone with an Xfinity representative. The end result was th

user_7tw7ja

commented

48 minutes ago

to the conversation:

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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user_h5p3ju It's needed when accessing your Xfinity email on third-part apps.

XfinityShawn

commented

48 minutes ago

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IMAP PASSWORD FOR COMAST EMAIL

Why do I keep getting a message to enter IMAP password for Comcast?

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There have been no messages since 1/29/26 on any of my devices, iPhone, iPad or MacBook Air also no messages regarding my Comcast email transfer to Yahoo.

user_tb561

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53 minutes ago

to the conversation:

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email not updating

my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?

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Hi there, @user_u13m30 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with finding the promotion that fits your needs. Please be assured y

XfinityRichard

commented

55 minutes ago

to the conversation:

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I want 5 year discounted internet

I'm a gold customer living alone I only need the 300 Mbps and the streaming package for 20 and I was trying to lower my bill. My grandson paid it but he moved out and I'm on disability. Im now paying exactly what I paid before he moved, in spite of trying to lower it on multiple occasions . Now new

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