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Hey Seth so i tried it, deleted and reinstalled, using the info you recommended and it gave me the same popup when i tried to finish
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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We appreciate you doing that for us. To look into this further, please send us a direct chat message with your full name, the name listed on the account, and the full service address associated with the account to “Xfinity Support”. To do
No override for non spam being sent to spam
Whenever I send an email from my work email to a person in my contact list (Comcast user) it goes into his spam. Every time. For years he received my emails fine but in the past 4 months I now go to spam. I looked at his laptop and marked each and every email as NOT SPAM. I also set up a rule to mov
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@XfinityPaula I too am missing the Peacock promotion in my account, please add the service to my account so I too can complete my activation as you did for the user who commented above.
I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.
As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify. Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I w
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Hey there Bonna 👋 I know what a hindrance it is to be locked out of your email for any extended amount of time, so I appreciate you stopping by for us to help! Since this issue started for you, have you attempted to sign into your email using our na
my apple email is asking for iMap password
I'm entering my password for xfinity and it is continuing to say it is incorrect
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@user_uvh6ab Thanks for adding a post to the forum. We understand having accurate views of the data usage in the home is important. Customers are alerted if they approach, reach, or exceed their included data. The service will not shut off if you use
Grandfather Plan Scam by Xfinity leads to Data Charge
In February, I noticed that my bill was quite a bit higher than normal. I have the auto-pay, or I would have caught this in January. However, my bill went from $177 to $210, then $210 to $217, Then $217 to around $280, then to $320, and now to $352. This is crazy. The reason being cited is excessive
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@user_360ude I'm having the exact same issues as the user above, and have tried all the fixes recommended, so frustrating! Did AI chat, direct chat and went to an xfinity store nothing has resolved my issue. There is no button to activate Pea
I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.
As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify. Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I w
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Hi user_rwrvrl! We appreciate you taking the time to reach out on our Xfinity Forum. Please know that as a Corporate Escalations team, we're here to support you. I am sorry to hear about the ongoing billing/account concerns you've been dealing with s
Complaint: Billed for wrong service for over a year
I wonder why Comcast does not have an email to which customers can send in written complaints! And I don’t understand the purpose of this forum or how it can help with resolving my particular issue, which is, “put my account on the correct service plan AND REFUND all overpayments of the past 14 mont
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Hello user_kg4uhf, thank you for reaching out here in our Xfinity Community forum. We are here to help you and happy to do so. I will be happy to assist you, but I need to get some account information best kept private. Please send our team a d
Pause my landline phone service temporarily
I’m look to pause my phone service that is part of my overall Xfinity service. I am only looking to pause only the phone service while leaving my TV and Internet services in place.
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Yes, I am in Monroe township zip 08831, we lost service on 3/30 evening and on 4/1 around 2pm est and around 3:41pm est. It has really caused lot of inconvenience. I have xfinity for more than 8 years, this is the first time i have come
Urgent Complaint Regarding Prolonged Service Outage
I am writing to formally express my frustration and disappointment regarding the ongoing outage of both internet and TV services for residents at or near Edited , which began on 3/30 at approximately 11:53 am. For several days, no explanation for the outage was provided. On Tuesday evening, we were
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I couldn't agree with you more. ! I am wondering when Comcast/Xfinity will explain why it disappeared into thin air afer all these years. I always read whatever they post/send us about what stations they will remove and this
NHK suddenly removed without notice on March 31 2026
Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials
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@XfinityFrank yes, the country is listed
Global Travel Pass
I have purchased the global travel pass two days ago and have not been able to use it. I am currently abroad and have not had any service since I have been here. I have been trying to contact xfinity for support over the past two days and I keep getting the notification that no agents are available.
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Hey there @Happypackets, thanks for reaching out through Xfinity Forums regarding your issues with your email. Are you always having the same issues with the same senders or with different senders? We would love to help with troubleshooting.
End of my wits. Xfinity has no idea why I’m not getting emails from certain places.
For at least the last year, I haven’t been receiving important emails from major companies and organizations including my pharmacy, my utility companies, etc. I have no blocked emails, an empty spam folder. Because of multi factor authentication, I can no longer access my own electric company accoun
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I was able to be set as Manager on his account so whenever you're ready, we have access. Thanks.
No override for non spam being sent to spam
Whenever I send an email from my work email to a person in my contact list (Comcast user) it goes into his spam. Every time. For years he received my emails fine but in the past 4 months I now go to spam. I looked at his laptop and marked each and every email as NOT SPAM. I also set up a rule to mov
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This is annoying, please resolve this issue every setting is turned off and this xumo box is extremly annoying. No other apps do this issue.
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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I am also experiencing this issue, on every browser with the xfinity website.
400 bad request on chrome
I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.
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@user_idi5pe Thanks for adding a post to the forum. The service charges apply to fix issues that are not Comcast related, or to provide education on site about the products and services. If an issue is due to outside wires or service related, there i
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Internet Going In and Out When Windy
Several weeks ago, a internet provider was working on the setting up one of my neighbors and knocked out our internet. I don't think connectes our cable for internet back well or correctly because ever since then the internet goes in and out when there is a slight breeze. When I go on the app it say
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