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User ID and Password for SMTP server
I accidentally changed the settings on my SMTP server, now I can't send outgoing mail. How do I reinstate or reset the user id and password for the SMTP server?
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Customer Service
Transfer utilities over to new telephone pole
At the block of 133 Park Ave. Hamden, CT there are two newly-installed telephone poles [#3058 and #950] waiting to have Comcast utilities transferred from the old pole to the adjacent new one.
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Non-X1 Service
Told to return equipment for another account
I just received an email telling me to return equipment and that you’re “sorry to see me go” but I’m not cancelling my account? And the account number listed isn’t my account number and trying to get in touch with someone is an actual joke.
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Customer Service
No Help! New Yahoo email terrible and no help from Xfinity!
Was recently locked out of my email. Went to Xfinity store unlocked the account no problem. Try to access my email now, which was recently switched by Xfinity to Yahoo. I have called Yahoo support probably 8 times and we are unable to verify the account, so we don't get anywhere. Every time I scan m
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Sign-In and Account Management
Concern moved here to the E-mail help section.
Is my email account ready for migration to Yahoo?
When I enter my email address at Yahoo it says the address is not recognized.
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@Vtnurse78 Were you able to find any outage info on that site or in the app ?
Outage VT (05403)
My Xfinity internet has been down for nearly 24 hours in South Burlington VT. The phone system says agents cannot help until the outage is resolved and disconnects me. Can someone provide a real update or escalation? I work from home at a nurse and need to know whether this is a major infrastructure
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need Corporate Contact representative
On May 18 my service was disconnected. I reached to try and contact financial services to make arrangements due to being a forced retired Federal Employee waiting on the retirement check to be processed from OPM. Well 1st the customer service representative lied and told me to call back yesterday to
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@xfinitychristy we are making progress. incoming calls arent displaying but someone left me a voice mail and that popped up on the screen/. user_710300.
Caller ID not Displaying on TV
I with no success and I'm requesting that you check your end. Why it might be "on our end" Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach"
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@BIslander Resolution: I ended up swapping my XB7 for an XB8. In that process, I saw that View WiFi Equipment and access to 10.0.0.1 is available when the gateway is routing and it disappears when in bridge mode. It would be grea
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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We don't want you to cancel and understand it can be frustrating when the steps we are trying do not fix the problem, @MrJoeHandyman. I have helped other customers with this same concern. We need password reset options associated with each email acco
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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user_xhn30e Thank you so much for giving us the opportunity to assist you with your billing issue, please reach out to us again if you have any other concerns we can help with.
Refund for TV service charges after xfinity rep told me it was cancelled
Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for
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Hello user_szc50r! I know exactly how frustrating it is to be without services for any amount of time, much less a whole day, so I appreciate you coning to us for help! Whenever our local teams are made aware of interruptions in the area, they always
No Internet
I have no Internet or other services and the outage map is only showing my residence. It's been out for 24 hours now. What is going on???
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Thanks for posting on our community forums, user_kqah29. We'd be happy to help with any service concerns. Could you give us more details? How can we assist?
Reach a live person
I have been trying for weeks to speak with a live customer service agent regarding several different things. Chat was no help and I have tried a few times with them. Can someone please call me so I can get these issues fixed.
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update window
I have set my daily update to happen between midnight and 2am so why does it sometimes (like once a week) update at a time outside this window (like 4am)?
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X1
Reach a live person
I have been trying for weeks to speak with a live customer service agent regarding several different things. Chat was no help and I have tried a few times with them. Can someone please call me so I can get these issues fixed.
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Customer Service
Hello user_lgfugi thanks so much for reaching out here via our Xfinity Forums! Is this still a concern for you, or have you been able to fully activate the new cable box? We have several articles that can help when activating new equipment:&n
Got new box and remote. Have a roku tv. Went to cable box to connect and got to welcome to your enter. experience. But no further
Got new box and remote. Trying to get it to work on a tlc roku tv
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Need Corporate Contact representative
On May 18 my service was disconnected. I reached to try and contact financial services to make arrangements due to being a forced retired Federal Employee waiting on the retirement check to be processed from OPM. Well 1st the customer service representative lied and told me to call back yesterday to
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Billing
No Internet
I have no Internet or other services and the outage map is only showing my residence. It's been out for 24 hours now. What is going on???
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Customer Service
user_97lll2 I appreciate you creating a post and am sorry to hear of your experience and hardship. Our team is available as well to help review the billing on the account and what possible options are available to assist with your services. Since we
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Need Corporate Contact representative
On May 18 my service was disconnected. I reached to try and contact financial services to make arrangements due to being a forced retired Federal Employee waiting on the retirement check to be processed from OPM. Well 1st the customer service representative lied and told me to call back yesterday to
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