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Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm when did you receive the call from Xfinity and did they give any details of an expected completion date?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Daughter can not access email under my acct
She can not reset password and neither can i it is not showing under me. I added her and it says she already exists but we can not access it or reset password
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Sign-In and Account Management
Here's how you file a complaint with xfinity: Write down your complaint on a piece of paper and then light it on fire or throw it in the garbage because in my 56 years on this planet I've never encountered a more useless customer service department t
how to file a complaint
I began the process to switch to Xfinity on Aug 24th. I had an appointment the following Monday however, I did cancel it due to mislead information not from Xfinity. I then redid my request, and a technician came out on September 2d. He stated I needed underground wires ran and put in the request. T
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Hey @user_wop8f3 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about your misplaced cellphone. Iphone has a featured called "Find my Iphone" , are you able to access
I have misplaced my Xfinity phone. It is a I-9 se cellphone. What can I do?
It is a iPhone I-9 SE. Phone number [Edited: "Personal Information"]. It is on the NOW Mobile plan.
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On the same boat, they are lying, and now they said it was a scam. So who is the scam now?
Never received Amazon gift card
I signed up for 300 Mbps internet in May 2026, and at the time, Xfinity was running a promotion for a $100 Amazon eGift Card with activation of either a 300 Mbps or 500 Mbps internet plan. It has been almost 4 months, and I never received the $100 Amazon eGift Card. This is the only reason I signed
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Billing charge
Hi, when i start to use Xfinity last year my deal was 63 and if i pay by checking account will be $53, i did ask for regular mail to change my Driver License and it added up $2 so $65. Since I didn’t ask for regular mail anymore and back to paperless my bill still $55 instead of $53. I just want to
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Customer Service
Please send us a DM with your name and address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start new conversation" (pencil and paper) icon The "To:" line pr
Billed $130 for unactivated eSIM - Chat only refunded $60 (Ref: 908718512316875301)
Hello. I was erroneously charged $130 for an eSIM line that was never activated or downloaded (0.0 KB usage). I just finished a chat where the agent canceled the line and issued a partial $60 refund under Chat Reference #908718512316875301, but they could not queue a supervisor to credit the remaini
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user_kzj4dk Hi there! Thanks for using our Forums and for taking the time out of your day to contact us about your Xfinity Mobile billing concerns. We are here to look into this and help make sure we get this corrected.
Billed $130 for unactivated eSIM - Chat only refunded $60 (Ref: 908718512316875301)
Hello. I was erroneously charged $130 for an eSIM line that was never activated or downloaded (0.0 KB usage). I just finished a chat where the agent canceled the line and issued a partial $60 refund under Chat Reference #908718512316875301, but they could not queue a supervisor to credit the remaini
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@user_yzu458 I appreciate you loyalty throughout these years. I would be more than happy to review your account to see what promotions are available in the area. To be able to discuss account specifics, please send a direct message by clicking
Promotional rate available again?
Hi! I’ve been an Xfinity customer for many years, and my promotional rate recently expired, increasing my monthly bill from $61.55 to $95.71. I’ve been happy with Xfinity and would prefer to continue my service, but this is a significant increase in my monthly cost. I’d like to ask if there are any
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dropping internet
My internet has been dropping in and out over the past couple of weeks. I notice the issue mainly when I'm playing game that require the internet but I've also noticed it when streaming, listening to music and other things. I've contacted xfinity customer service multiple times and a a technician ha
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Your Home Network
Hi there and welcome to Comcast @user_1y402p. I am sorry to hear that you are not able to get your transfer pin. You are in the right place and we are happy to take a look at the account for you. Please send us a direct chat message with your full na
Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo
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user_rveggi Hi there! How is your connection? Our team is here to directly help if you are still having issues.
Extension pod is not connecting
My WiFi extender has worked well for quite some time. Just yesterday it lost connection to the WiFi. I did everything in the book, reset everything and even forgot the device and re added it to my gateway while having it plugged in in the same room as the gateway. It still does nothing but blink whi
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user_k9fwa5 Hello! Thank you for reaching out. We are sorry to hear that you're having some issues with your Roku stick. Can you please remove the power source going to the Roku for about 30-seconds and then restore power to it? That should fix it, b
Xfinity Stream App not working through our Roku Stick
Yesterday, Xfinity was working on the lines to update our cable and internet services. Now, we cannot get our Xfinity Stream App to work on our Roku Stick. We are now receiving the error code TVAPP-00231. What do I need to do to fix this issue?
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Transfer Fee
I’ve recently moved from one unit in my apartment complex to another unit when I chatted with Xfinity via text I requested this transfer. I don’t remember anything about $100.25 transfer fee, but now here it is on my bill. I cannot for the life of me remember the agent texting me that or agree to th
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Billing
Thank you Raul for responding. However, the steps you mentioned do not resolve the issue. I believe the app is defective.
Xfinity doorbell camera sending alerts for motion outside of area setting
Xfinity doorbell camera sending alerts for motion outside of area setting. All the other settings are correct.
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Daily outages
We are now having daily outages, sometimes hourly. What is going on? I normally work from home but have been going into work since I cannot depend on Xfinity internet staying up. I am close to switching to ATT. Please advise, I am in the Orange Park South subdivision in Orange Park FL
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Your Home Network
I am moving and my new place already includes internet service.
Cancellation of Xfinity Internet
Hi Xfinity Support, I would like to cancel my Xfinity internet service. Can an agent allow the direct message function so I can send a DM please? Thanks!
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New Xfinity Insights Community Portal
Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a
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Customer Service
user_qfo9it Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Cl
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Xfinity tech is horrible in store today
Today was supposed to be a good day because me and my mom got the new iPhone 18 Pro today. we went into the store early to pre-order the phones a few days ago earlier to pre-order the phones and everything was ok that day. But this time the tech team was awful we went in to the store today to switch
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