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user_rh3mdm Let's take a look at your account and see what we can find out. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click
streaming subscriptions
I've been notified by Apple that my subscription has ended, but I believe I signed up for a year of apple in December 2025. Can I get more details around my streaming services and what might be canceled and over, or what might be accidentially expired? Thanks
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@user_4l5es4 Thanks for reaching out to our team for help on that utility box. Our team can assist. Did this person leave any flags or markings around the area for the utility box? Did they remove everything or just the cover?
Utility Box street
Suspicious person removed green utility box then proceeded to take pictures. Xfinity said it wasn't them
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Utility Box street
Suspicious person removed green utility box then proceeded to take pictures. Xfinity said it wasn't them
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Customer Service
streaming subscriptions
I've been notified by Apple that my subscription has ended, but I believe I signed up for a year of apple in December 2025. Can I get more details around my streaming services and what might be canceled and over, or what might be accidentially expired? Thanks
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Sign-In and Account Management
Still degraded 1h later at 10:20a: * **Just now** * Download: 350 Mbps * Upload: 52.1 Mbps
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Spanish subtitles
I watch true crime shows and more often than not. our subtitles are in Spanish. I'm hard of hearing and rely on the subtitles. The SAP does nothing.
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Channels and Programming
Same issue as everyone else -Android Phone ( Samsung S21 Ultra for me) - Uninstalled Xfinity app. - hard power cycled phone. - reinstalled Xfinity app SAME RESULT -Last phone sodtware update (OneUI) was on March 21st. This issue manife
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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user_zx59mh If I had that big of a jump in my monthly rate and not getting the help desired I would be reaching out too. We are here for you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click
Horrible chat service
Last year I was promised if I signed up for Xfinity mobile at $10 a month I would save overall on my bill including my home internet. The chat agent promise me the price was locked in there were no hidden fees and I would save money. That happened until this upcoming payment where my Xfinity mobile
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Horrible chat service
Last year I was promised if I signed up for Xfinity mobile at $10 a month I would save overall on my bill including my home internet. The chat agent promise me the price was locked in there were no hidden fees and I would save money. That happened until this upcoming payment where my Xfinity mobile
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Customer Service
Hello @user_rwlsvt, thank you for your comment. Sorry to hear you're experiencing intermittent connectivity issues while using Microsoft Teams. I can certainly understand how frustrating that can be, especially when you rely on Teams for meetings, vi
Zoom/Teams unstable internet connection
Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t
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user_mnt0kz Comcast is actively working to negotiate a new agreement that offers fair pricing and terms for customers, aiming to restore access to this programming in the future for the NFL Network. We don't have any details as to exactly where we ar
Nfl Network and Red Zone channel
Are you guys in active contract talks with the NFL still, or did you give up on that? Are you guys trying to figure something out? I pay approximately $400 a month for cable. The sports package is one of the reasons why. Hopefully you figure it out within the next month or so.
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Thank you for the help! Scary stuff!
My Extender Port Caused Burns on our wall
Woke up this morning to our Xfinity Extender Port XE2-SG blinking and very hot. Looking a bit more closely, there were burn marks forming on our wall next to where the insertion plugs would be located for cables. Needless to say I unplugged it from my wall. But this could have been really bad if all
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Static IP information
How do I get assigned a static IP address? Thank you.
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Your Home Network
Dealing with Xfinity is truly unbelievable. My cousin moved in March 2026 had hoped to have a LAN line transferred and cable equipment was returned. Well the transfer of the LAN line was not completed. Canceled cable due to moving into a
Unauthorized service charges and misleading billing.
To start, my townhome community used to provide bulk service through the HOA using Xfinity. That was canceled due to rising rates and poor service in the community so we voted Xfinity out. Since then I have been billed for a TV service I have not used in years. $10.00 a month for HD TV service that
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Problem with Movie in Xfinity Stream App on Roku
I'm trying to watch the film "Ruby in Paradise" through the Xfinity stream app on my Roku, and all it has is a check mark. If I access the app through a web browser, I see an option to play the film. Is this something that can be fixed? Thank you for your time.
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Xfinity Stream Website
user_b64ujt Have you touched base with your bank to ensure there is no type of block for the payment? That is something that we have seen in the past, and with a call they would be able to clear that block to allow the payment to process.
AI agent failing
When trying to make a payment from my phone the AI agent keeps failing. It's like it mutes itself, therefore I am unable to confirm anything. It is random. Sometimes it's when a selection is to be made, or when it's repeating back my card numbers. I made 4 calls from 2 different phones today to make
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Only their Business Class subscribers can get statically assigned public IP addresses.
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Static IP information
How do I get assigned a static IP address? Thank you.
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