Xfinity Community Forum

Still charging me after cancellation

Why are you charging me after cancellation? This behavior is predatory, and it is exactly why I am no longer a customer and will never recommend you. I have chosen slower service just to avoid dealing with you. I have called multiple times, been transferred, put on hold, and had no one return to the

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Billing

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Hello @user_5fuzu9, thank you for taking the time to leave a post. I completely understand wanting to find the best internet options for you and your wife, especially with so many plans and promotions out there. We’d be happy to help you

XfinityMarshante

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6 minutes ago

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Internet

Are there any Internet connection deals for my wife and I?

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iPhone eSIM stuck on "SIM Locked" - Phone support says unlocked but activation server is not updated

Hello, I am trying to unlock my iPhone, which uses an eSIM. I have contacted Xfinity Mobile phone support, and the agents tell me that the device shows as "unlocked" on their end. However, the phone remains completely carrier-locked. I have already performed the following troubleshooting steps: Veri

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Devices

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Internet

Are there any Internet connection deals for my wife and I?

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Customer Service

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user_g74wcr Thank you for reaching out to us over our Xfinity Community Forums. Our team would be more than happy to review your account to see what upgrade, and promotional options are available to you at this time. We may uncover possible Mobile sa

XfinityMartyR

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11 minutes ago

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Internet service

Need upgrade and better price

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I have it as a reward, but I do not have Xfinity Cable only internet. I use Roku for streaming

user_qzlw9g

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13 minutes ago

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Peacock

Benefit for having Xfinity

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Hello how are you @user_qzlw9g? If you have Gigabit internet service, or higher Peacock is included with Xfinity service. It's also included as an Xfinity Reward sometimes.

XfinityJosephA

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15 minutes ago

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Peacock

Benefit for having Xfinity

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can you help with seasonal hold issue

I'm 99% sure I have a billing code error on my seasonal hold as I have no internet access. That lack of access magically happened when I was switched to seasonal hold. I've been on the phone or on chat for more than 6 hours. They want to "restart" the modem, which has been done about 12 times. It wo

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Your Home Network

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Hello @user_3rg6mk, thank you for taking the time to leave a post. Sorry for the uncertainty. That’s definitely frustrating when you’re expecting a technician and haven’t received an update. We can check on the status and provide a

XfinityMarshante

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18 minutes ago

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Turn on service

Hi, I have an appointment for turn on service today between 10 and 12 and I haven't heard when the tech will be at my house. Can I get an update. Thanks [Edited: "Personal Information"] [Edited: "Personal Information"] [Edited: "Personal Information"]

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@user_5b0fd4 We want to make sure that the deal is fair for everyone impacted. Specifically our customers.

XfinityDemetrise

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23 minutes ago

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When will this dispute be resolved?

Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for

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Turn on service

Hi, I have an appointment for turn on service today between 10 and 12 and I haven't heard when the tech will be at my house. Can I get an update. Thanks [Edited: "Personal Information"] [Edited: "Personal Information"] [Edited: "Personal Information"]

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Sign-In and Account Management

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Thank you so much for your time and patience, it truly means a lot to us. We’re always here if you need anything down the road, and we’d be grateful for the opportunity to serve you again in the future. Please don’t hesitate to reac

XfinityRichard

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26 minutes ago

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Unable to reset login password, "Something unexpected happened" message repeatedly.

After receiving notices from legit web monitoring services in the past week that my Xfinity email login pw may have been compromised, I've been trying to reset that password. But every time I do, regardless of browser, laptop, phone, etc., I eventually get the message "Something unexpected happened"

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Are you able to reboot the computer and see if that helps? It seems like there might be an update that requires a fresh boot of the machine finalize things. user_5akdbd

XfinityTommy

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27 minutes ago

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Outlook Mac stopped getting emails today

I was 'forced' to switch from the legacy outlook to the new one yesterday. I received emails yesterday after the switch and this morning and now I am not getting any emails in or out. What could have happened?

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@user_76rht6 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Most commonly bill increases can be due to a promotional rate expiring or a one time charge. You can review your bills easily by logging into the Xfin

XfinityBillie

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28 minutes ago

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My bill went up 50 dollars in a month with no warning

I was paying 45 dollars a month and suddenly it pulled 96 dollars. I can't get ahold of anyone to figure out why, if it's going to be treated like this I'll just switch providers

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user_d4v1l6 Hello there! Thank you for bringing this to our attention and for making the post to connect with someone to help out. I'm sorry that the construction crew left things in bad shape. We can connect with them to have that corrected. C

XfinityPaula

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30 minutes ago

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Construction subcontractor, replacing sidewalk box power washed the sidewalk and made a mess in front of my house.

Hi. Who can I call about construction crew working on Comcast underground in my neighborhood that did a really poor job power washing after they were done and need to come back. this is in San Francisco, California.

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I'm good now, so thanks!

user_kco4xy

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31 minutes ago

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Unable to reset login password, "Something unexpected happened" message repeatedly.

After receiving notices from legit web monitoring services in the past week that my Xfinity email login pw may have been compromised, I've been trying to reset that password. But every time I do, regardless of browser, laptop, phone, etc., I eventually get the message "Something unexpected happened"

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"Disney/ESPN has not proposed a deal that Comcast believes is fair for its customers." Don't you mean a deal that is fair to Comcast? You don't seem to care about your customers.

user_5b0fd4

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32 minutes ago

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When will this dispute be resolved?

Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for

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Good Morning, @user_kco4xy That’s wonderful to hear, I'm so glad you were able to get back into your account and reset your password successfully! It definitely sounds like you went through a frustrating experience before finding the right work

XfinityRichard

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33 minutes ago

to the conversation:

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Unable to reset login password, "Something unexpected happened" message repeatedly.

After receiving notices from legit web monitoring services in the past week that my Xfinity email login pw may have been compromised, I've been trying to reset that password. But every time I do, regardless of browser, laptop, phone, etc., I eventually get the message "Something unexpected happened"

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Why did my bill go up

user_76rht6

commented

33 minutes ago

to the conversation:

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My bill went up 50 dollars in a month with no warning

I was paying 45 dollars a month and suddenly it pulled 96 dollars. I can't get ahold of anyone to figure out why, if it's going to be treated like this I'll just switch providers

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It seems the Legacy and New Outlook both have issues. The Legacy version is not forwarding the body of the message and the New Outlook just stops syncing after the first time.

user_5akdbd

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34 minutes ago

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Outlook Mac stopped getting emails today

I was 'forced' to switch from the legacy outlook to the new one yesterday. I received emails yesterday after the switch and this morning and now I am not getting any emails in or out. What could have happened?

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