Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (507.8K)
How does another smart tv pair to mine
My account has either been hacked or other devices have hooked up to my tv internet and are recording?!? Is that possible?
Question
•
Thanks for the reply. This is NEW service at the home. There is an overhead cable line passing next to the house. The request is to install a tap and a length of cable < 300'.Previous requests have not seen action. It is not clear to me why his is
Request for New Tap Installation
Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar
Question
@Reizo Have you thought about upgrading your equipment? Older TV boxes have slower processors that struggle to run heavy apps like Disney+, causing them to freeze and lag. Upgrading to a newer box gives you a much faster system built for modern strea
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
Question
@user_3v4cwa, I'm so happy we were able to get you taken care of tonight and find a promotion that works for you, so we can keep you as a loyal customer. If you need anything in the future please feel free to make another post and a Digital Specialis
Accidentally selected "customer-owned equipment," need to keep my existing Xfinity Gateway
Hi, I just placed an order to renew my existing internet plan and the order is still pending. During checkout, I accidentally checked the box for "I'll use my own equipment," thinking it referred to the Xfinity Gateway I'm already renting and currently using--not a separate, customer-owned modem I p
Question
I want to stop all incoming emails. I retired & I no longer use it.
Stop receiving emails
Hello, I was trying to find a way to stop receiving emails from yall as I do not service with yall anymore
Question
@user_a363wi If you do not have a paper bill, you can log into the Xfinity app or website, go to Billing, select Statement History, and open the PDF of your current bill. How to view your Xfinity bill
Need comcast billing where I. Mail my payment
I need comcast address to mail my payment off. I lost. My bill give me comcast address
Question
Coax outlet
This is my first time getting my own internet (im 23) so I didnt know I needed a coax outlet. I cannot find one in my house that isnt being used so I was wondering how much a outlet installation would cost and how soon my internet could be up and running.
Question
•
Customer Service
Unlimited Data Add-On
This option does not appear to my list of add-ons, when I go to change my data plan or upgrade my equipment I cannot change any options. How do I keep my current equipment and include unlimited data caps?
Question
•
Customer Service
My TiVo Roamio has a V58 error on all channels.
Please completely unpair my cableCard from my account, delete the old entries, manually type in my Host ID (which is incorrect online) and CableCARD ID numbers, and push a cold hit (Validation signal). Let me know if you need further information from me.
Question
•
Non-X1 Service
Great @bbdude! Do you have any other questions or concerns our team can assist with at this time?
Xfinity Stream on Roku Ultra : AXS TV channel
I recently ditched my old Xfinity Cable TV XG1v4 DVR and am now going all internet TV using the Xfinity Stream App on my Roku Ultra. I have the Xfinity TV Premium channel lineup (which I think includes pretty much all channels). One channel I am missing is the AXS TV channel. Doing some research, I
Question
Truly sorry but I never got comcast mailing address so I can send payment .
Need comcast billing where I. Mail my payment
I need comcast address to mail my payment off. I lost. My bill give me comcast address
Question
I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines. We spent 3 hours in the Xfinity store and they not was able to port my number from V
Problem
I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines. We spent 3 hours in the Xfinity store and they not was able to port my number from Verizon this time, even though Verizon made their p
Question
Mobile price
Been a customer since 2017 and now I’m paying over $170 per month for 2 phone lines, they only care about new customers. Long standing customers that they’ve already drained the pockets of can just kick rocks apparently. I’ve called multiple times trying to rectify this or sort something out but not
Question
•
Plan
My xfinity Visa card for 200.00
My 200.00 dollar Visa card I have tried to track many times
Question
•
Customer Service
Well, I was surprised to now see AXS TV on channel 1613 on my Roku as well as at https://www.xfinity.com/stream on my MS Windows PC. Either it was there all along and I just missed it or it recently appeared there. Maybe it moves back and forth betwe
Xfinity Stream on Roku Ultra : AXS TV channel
I recently ditched my old Xfinity Cable TV XG1v4 DVR and am now going all internet TV using the Xfinity Stream App on my Roku Ultra. I have the Xfinity TV Premium channel lineup (which I think includes pretty much all channels). One channel I am missing is the AXS TV channel. Doing some research, I
Question
@user_4tnego Thank you for providing those details. I can understand your concern about your mobile services. To help further, I need to access and verify your account. Please send us a direct chat message with your full name and complete service add
Problem
I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines. We spent 3 hours in the Xfinity store and they not was able to port my number from Verizon this time, even though Verizon made their p
Question
Problem
I decided to switch my provider from Verizon to Xfinity for all my devices, for all my family. Tv, internet, home security services also mobile services for 5 lines. We spent 3 hours in the Xfinity store and they not was able to port my number from Verizon this time, even though Verizon made their p
Question
•
Customer Service
Thank you for letting us know @user_5svt4k I would love to help you get this taken care of. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at t
cannot get chatbot to cancel service
ludicrous customer service. cannot get chatbot to cancel service. cyclical prompts. offers a callback in a week.
Question
Thank you for reaching out to us @user_5pzdfb! I can understand wanting to add unlimited data, especially if you're expecting higher usage and aren't seeing the option available online. In many cases, our newer internet promotions already include unl
XfinityAldrik
commented
7 minutes ago
to the conversation:
0
0
Unlimited Data Add-On
This option does not appear to my list of add-ons, when I go to change my data plan or upgrade my equipment I cannot change any options. How do I keep my current equipment and include unlimited data caps?
Question