Xfinity Community Forum

Problem canceling Xfinity plan

Hi, I recently moved out of the United States and canceled my Xfinity service before leaving. I completed the cancellation in person at an Xfinity store and paid what I was told was the final amount due at the time. However, I have now noticed another charge from Xfinity on my bank account, and I be

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Billing

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Can’t record channels that are part of my channel pkg.

I just added “more sports” to my subscription yet I get the “channel subscription required to record channel” message. Suggestions?

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Channels and Programming

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Wow I wish I had seen this. The exact same thing happened to me around Sept 3-4. I was told I HAD to add xfinity mobile or my price would go up in a year. That I could cancel at the minimum 4 months and I kept asking are you sure? I’m mad now.

user_3f380s

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9 minutes ago

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Xfinity store branded partner lied and said I needed to sign up for a mobile line if I wanted internet 5 year price guarantee

A couple weeks ago I signed up online for xfinity internet and was given the 5 year price guarantee of $50 for 1g internet. When picking up the equipment at the store, I was told I actually needed to sign up for a mobile line and agree to $5 monthly payments on a phone to qualify for that discount.

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Cancel account

I currently have email with Comcast. I Moving and need to cancel. I will return the box tomorrow. I can't find anyone t PO help me. I don't want this service anymore. Im moving to Florida

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Email

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tv adapter cancellation

I no longer need the TV adapter I am paying $14/month for. How do I cancel this charge?

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X1

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52ivories Thank you for letting us know. Our team is here for you. Please send us your full name (as it appears on the Comcast account) your new name and complete service address via our DM. How to Send Us a Direct Message: Click "Sign In" if

XfinityPeterH

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26 minutes ago

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Defective Document Submission Link For Name Change Request

Hello. I need assistance with an existing legal name change / Account Change Request on my Xfinity account. I have already gone through Xfinity support regarding my legal name change and was told that the new legal name would be reflected on my account. I subsequently received an Xfinity email stati

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user_51nvft Hey there! Did you make sure to verify the TV input matches the HDMI port where the X1 box is connected? (HDMI 1, HDMI 2, etc.).

XfinityPeterH

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28 minutes ago

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Looking for signal

X1 tv box won't connect on Roku tv

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Defective Document Submission Link For Name Change Request

Hello. I need assistance with an existing legal name change / Account Change Request on my Xfinity account. I have already gone through Xfinity support regarding my legal name change and was told that the new legal name would be reflected on my account. I subsequently received an Xfinity email stati

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Customer Service

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Outage

Requesting bill credits for a prolonged outage and severe customer service delay. My service went completely down for 2 full days due to an external outage, and it took 48 hours just to get a technician dispatched to my home. To make matters worse, I had to spend 3 hours on the phone with customer s

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Your Home Network

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Outages

Requesting bill credits for a prolonged outage and severe customer service delay. My service went completely down for 2 full days due to an external outage, and it took 48 hours just to get a technician dispatched to my home. To make matters worse, I had to spend 3 hours on the phone with customer s

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Your Home Network

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Thank you for the heads up. Are you attempting to plug in the address to set up new service? user_s35ul3

XfinityTommy

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39 minutes ago

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Address

It keeps telling me I have the wrong address

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Address

It keeps telling me I have the wrong address

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Sign-In and Account Management

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I have this same exact issue. It will not record from my xfinity streaming box also when trying to record a show from xfinity stream app, it shows the error 'Your recording count not not be scheduled at this time. Please try again later'

user_iqmk4l

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53 minutes ago

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Cannot record

Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!

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Haven't been able to record for two days. Xfinity assistant was no help. After reading similar post, I see that Xfinity has no idea of how to fix this.

user_jip2wv

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1 hour ago

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Cannot record

Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!

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I have the same issue. Looks like none of my shows have recorded since Friday, 9/11.

user_iqmk4l

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1 hour ago

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Cannot record

Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!

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Hello @user_6dmln9, thank you for taking the time to leave a post. Sorry to hear you're having trouble obtaining your transfer PIN. I can certainly understand how frustrating that must be, especially when you're located several hours away from the ne

XfinityMarshante

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1 hour ago

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Xfinity will not give me my transfer pin

How do i get my transfer finhow tget agent to give me my transfer pin, i am 6 hours from store. ?

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user_0kmzao Hello, and thank you for confirming that. If you're able to see separate WiFi bands listed in the Xfinity app or Gateway Admin Tool, the network names (SSIDs) can typically be renamed from the WiFi settings for each band. If you're not se

XfinityPeterH

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1 hour ago

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Splitting WiFi bands

I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?

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That is good to hear @user_92d1f9. Is the new box working correctly?

XfinityJeff

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1 hour ago

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replace XG2v2 cable box with XG1v4 4K box

Hello, I had a XG1v4 box, and i wanted to swap it out at the store, so i went in to get it swapped out, but they gave me a XG2v2 box. it works for basic cable, but the streaming channels are horribly slow. Can i request another XG1v4 box sent to me. I heard somewhere that they are not available in t

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Hello I was able to see the split bands option in the Xfinity app. How do I rename them? I can see them in Gateway admin function

user_0kmzao

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1 hour ago

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Splitting WiFi bands

I am trying to split my wifi bands to 2.4 and 5.0 due to an app that will only work on 2.4. I went to my xfinity app, wifi, edit wifi settings but there is not a "toggle" to choose to change / split them as I had read online. How can I do this?

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Thanks for giving that a shot, @Shadowsnacks22. When you got your screen fixed, was your phone sent into Assurant by chance?

XfinityJustinM

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1 hour ago

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Unlocking issues?!

Alright so im hoping that someone here can help me figure out what xfinitys issues are with my phone. I have the Samsung Galazy Z Fold 7, I brought my device through the BYOD option. So its NEVER BEEN ON DEVICE PAYMENT PLANS. EVER. I purchased directly FROM Samsung.com UNLOCKED. Well, once an insura

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