Xfinity Community Forum

I'm still not seeing them on TV with an X1 cable box.

Tcalg

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50 seconds ago

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Expiration Dates for movies from premium networks aren't being displayed.

I noticed last week that I can't see expiration dates for on demand movies. It's not a problem with any specific network. It happens for HBO, Showtime, Starz and MGM Plus. When I select "watch options," the expiration date is no longer there. I can see the year the movie was released, and the length

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Complaint Regarding Unauthorized Credit Inquiry

Dear Xfinity customer support team, I am writing to formally protest an unauthorized hard credit inquiry made on my account during a recent customer service interaction. I understand that I am eligible for one unlimited mobile line as a complimentary service with my home internet. However, after che

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Plan

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Greetings, user_9ut9ih! I appreciate you posting on our XFINITY Community forum. This is never the experience we want for you to go through. We understand helping family is important, and it is vital for your Internet to work at all times. We do not

XfinityNatalie

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3 minutes ago

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Horrible customer service

Called xfinity customer service and the service representative that I spoke to was no help at all just kept trying to put us on a promotion I said it multiple times I dont want it and I would like my mother's internet fixed please and he kept going back to her internet speed and the promotion when I

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The question I believe was how much would it be to upgrade Disney+/hulu to ad free?

user_9gbkf7

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7 minutes ago

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hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic

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@XfinityRichard ok, I just sent that dm. I am on my phone now and will look out for the text message. Who do I give the code to once I receive it? Do I post it here?

user_qg82e6

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9 minutes ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Great, @user_qg82e6 I do apologize to send us a DM you can do the following. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity

XfinityRichard

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9 minutes ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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@XfinityRichard you don’t show up as someone that I can DM.

user_qg82e6

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10 minutes ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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@XfinityRichard hi, you can send it my cell phone number on file. I’ll send a DM now.

user_qg82e6

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12 minutes ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Hi there. @user_8611my Thank you so much for reaching out on our Xfinity Community forum about cancelling our now WIFI pass. I'll be happy to assist. To cancel the NOW WiFi Pass, you can use the link provided in the payment re

XfinityDemetrise

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15 minutes ago

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I want to cancel my now wifi

Hello I only needed that pass one day and it keeps charging me can you please cancel it

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I do apologize, @user_qg82e6 I can make sure there is no payment block on your account since you are not able to make payment even through the IVR automated payment system. Can you please DM your full first and last name along with your full service

XfinityRichard

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15 minutes ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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XB10

Xfinity finished updating my area for symmetric speed months ago. How do I find out when I can get an XB10?

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Your Home Network

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I want to cancel my now wifi

Hello I only needed that pass one day and it keeps charging me can you please cancel it

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Customer Service

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Thank you for reaching out to our team. The antivirus protection is part of the advanced security feature of the service. If you open the Xfinity app, then go to the security tab, choose and choose the advanced security option you can verify that the

XfinityJohnG

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20 minutes ago

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How do I find my anti virus protection from Xfinity?

I don't know where to find my Xfinity anti virus protection. I need a malware check. My Windows software is all up to date.

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This is still an issue. After you dropped my service from my watch (no idea how long ago) I’m trying to do the stand alone process now and it will not activate on TWO watches. Do better and fix this issue!!! Your company is terrible!

user_c3g16s

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21 minutes ago

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I can’t activate my Apple Watch

I’ve tried to activate my Apple Watch, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I tried unpairing the Apple Watch and then pairing it again. Restarting both the watch and iPhone. The software i

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@XfinityRichard I think I’m going to need whatever you all did to fix things for this user as I’m having the literal exact same problem: https://forums.xfinity.com/conversations/billing/youll-need-to-make-a-payment-in-person/69bc07ad58321463f4415007

user_qg82e6

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21 minutes ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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@XfinityRichard no I’ve already done all of that. Does not even work over the phone. I need real help, not canned answers.

user_qg82e6

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22 minutes ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Hi there @user_xi06yc Thank you so much for reaching out our Xfinity Community Forum. I'll be happy to assist. Did you need assistance with making that payment? If so, please click the link below for quick access? You can make

XfinityDemetrise

commented

24 minutes ago

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Internet

Late but can make payment but need my internet back on

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How do I find my anti virus protection from Xfinity?

I don't know where to find my Xfinity anti virus protection. I need a malware check. My Windows software is all up to date.

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Customer Service

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Thank you for that information, @user_qg82e6 To fix the frozen Xfinity payment screen, try using an incognito/private browser window or clearing your browser cache and cookies. If the website remains unresponsive, you can make the payment through the

XfinityRichard

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29 minutes ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Internet

Late but can make payment but need my internet back on

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Billing

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