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Confirmation that my account is closed as per my call the other day
Hi There, I need to confirm my account is closed/has been cancelled as per the very very long, arduous phone call I had with one of your representatives the other day. I did receive the email they said they'd send regarding how to ship back the little black box, which I plan to do this week. In the
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Customer Service
Transferring Service
I moved from Attleboro MA to Cambridge MA. I tried the online move tool and was told I needed a new gateway. I went to the xfinity store, got a new gateway, and came home. When I tried to activate the gateway, I got a message that said I needed xfinity internet. Checking the app shows the old addres
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Your Home Network
Outage
Hello, At around 6pm Saturday, I power cycled my modem due to extremely slow internet connection. When the modem rebooted, I was unable to establish a stable upstream connection. I swapped out my current modem with an old one, and it behaved the same way. To verify the coax cables inside my house we
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Customer Service
Why can’t I upgrade my phone
I’m having difficulty upgrading my phone despite being eligible for an upgrade
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Customer Service
Xfinity email account being disconnected after canceling my internet service
Even after logging into my Xfinity email account on there website within 30 days prior to canceling our internet service why has my email account been disconnected? I received a random email from the sender DIRECT LINE on Friday 6/12/26 stating I need to follow the web link they provided and update
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Sign-In and Account Management
@user_j7x9ls, If you are still having connection problems for several months, we need to take a deeper dive. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name li
When do routers get replaced with more modern ones
I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology
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@user_ncxijk hi, did you ever find a solution for this issue? Mine is doing the exact same thing. Tried everything. I can see the FS1 add-on when I view my services so not sure what the issue is.
FOX One shows “Subscription Required” after subscribing through Xfinity StreamStore
Hi Xfinity Support Team, I am an Xfinity Platinum member and an Internet-only customer. Based on the Xfinity FOX One app overview document, Internet-only customers can subscribe to FOX One through Xfinity StreamStore and then sign in to the FOX One app with their Xfinity ID. I added the FOX One subs
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@user_6a7ls1, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b
Can’t watch live tv
None of my regular channels are working they all say this channel requires subscription
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Hello @amkfoo, thank you for taking the time to reach out to us on our community forum. I would love to take a look at your account and troubleshoot this further with you. Please send us a direct message with your full name and service address so th
Better 5G — full speed ahead
I received an email on April 10, 2026 From: xfinity@updates.xfinity.com Subject: Your Xfinity Mobile data is now full speed, all month. Body: Full speed, all month We’ve improved your Xfinity Mobile plan. Your 5G data now stays at full speed, all month long — no matter how much data you use. No acti
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but why are they on the live streaming station more than they are on the actual cable version of the station? It is supposed to be the same thing, but my tv upstairs is still showing weather without interruptions, while the tv in the tornado shelter
disable emergency notifications weather and amber alerts won't let me watch live tv
Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l
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“Less-than-satisfactory experience and service you feel you’ve received”—seriously? I did not merely “feel” that the service was inadequate; it was unquestionably unacceptable. That wording reads like a dismissive, copy-and-paste response used to avo
Bait and Switch?
To whom it may concern: if that's anybody At this point I don't remember why I originally contacted you in the first time. The agent in chat told me that my router was not working at the same speed as my plan and that she could get me a. Xfinity Wi-Fi gateway at no extra cost. I said I switched to a
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Welp the tv was for the times we are outside so Roku it was. It’s just annoying that you have to buy one more thing!
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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I am experiencing the identical issues and have done the same “fixes“ to no avail. I reside in Niles, Illinois. Comcast, please turn your engineers onto this issue.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Me2 and nobody can help me
Xfinity Stream Smart TV App - Error TVAPP-01005
I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs
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We appreciate you taking the time to post here on the community forums, jckool44! Our team can absolutely take a look into what's available to your account! Please send us a direct message with your full name, name on the account (if different), and
Help with billing
Please my bill is way too high. We have been a quad play customer for over 10 years. Need to get it lowered and customer care won’t help.
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Help with billing
Please my bill is way too high. We have been a quad play customer for over 10 years. Need to get it lowered and customer care won’t help.
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Billing
Ebon_w163 Are you still needing support or are you trying to cancel your account?
No support means dead company
There is no support anymore apparently. You can't talk to a human by any means, and the xfinity assistant is dead. Apparently xfinity is out of business. As much as Fidium has proven incompetent as well, you can still talk to a human even if they are nearly useless. It took 2 hours to register a rou
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How can Iower m bill but not distribute any channels
user_qdi8lj
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Monthly bill details
I want to know why my monthly bill is so high and how I can lower it.
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