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No I have not been able to. Now my service with the phone I bought from Xfinity won't work and customer support is telling me to go into the store to get it figured out and then I'll probably have to buy a new phone. I don't think I'm going to stay
Need IMEI whitelisted
I bought a Ulefone mini 20t pro after calling Xfinity and making sure that the phone could be whitelisted if there were "compatibility" issues as I have read people having in the past, especially with Verizon. I bought the phone and tried to get service transfer to it. I'm being told that there is n
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Official Solution
Thanks for confirming that the teams were able to help make sure the phone was unlocked, @user_w8htde, I understand this has been quite the rollercoaster for you. We hope that any experiences you may have in the future go much smoother. Wishing you t
Horrible support
Where do I begin? I had xfinity internet/tv service before buying a house with my husband. He had direct TV. We chose xfinity to bundle with the mobile service. I went to transfer but they wanted to increase my internet service so I canceled and had my husband start new service for the new customer
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Thanks for confirming that the teams were able to help make sure the phone was unlocked, @user_w8htde, I understand this has been quite the rollercoaster for you. We hope that any experiences you may have in the future go much smoother. Wishing you t
Horrible support
Where do I begin? I had xfinity internet/tv service before buying a house with my husband. He had direct TV. We chose xfinity to bundle with the mobile service. I went to transfer but they wanted to increase my internet service so I canceled and had my husband start new service for the new customer
Question
user_m5r4l0 Hello there, and welcome to Xfinity Forums! I can see how getting a bill after services have been requested to be cancelled would be alarming. Depending on how your billing cycle falls within your request, it's possible to receive a bill
CANCEL SERVICE NOT HONORED
I have asked twice for xfinity to cancel my service as I am moving and will be homeless. I called twice because the asinine chat feature only allows for a callback. I spoke with two different people on the same day about canceling by Friday of LAST WEEK. THEY ASSURED ME IT WAS DONE. Tell me why I’m
Question
Hi there @Cheng45. Thank you so much for reaching out to us regarding wanting to cancel your Internet service. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete serv
Request to Cancel Xfinity Internet Service
Hello, I would like to cancel my Xfinity Internet service completely. I tried using Xfinity Assistant, but it only gives me the option to request a callback. I would prefer to complete the cancellation online without a phone call. Please help me cancel my Internet service. Thank you.
Question
Hello @user_1uwu3u,I do see that you made a request via direct message to have your account disconnected, but you did not complete authentication or follow up with us to allow us to complete the cancellation of your services. We would be more than ha
UNAUTHORIZED CHARGES AFTER CANCELLATION IN FEB - NEED IMMEDIATE REFUND
Subject: UNAUTHORIZED CHARGES AFTER CANCELLATION - IMMEDIATE REFUND REQUIRED I am extremely frustrated and disappointed with Xfinity's service. I explicitly requested full account cancellation and Auto-pay disablement back in February 2026 after moving to South Korea on January 31st, 2026. Agent Joe
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Why Am I Paying For NFL Network But Don’t Have NFL Network
I pay for a channel that I want to watch and we are now into football season and because this corporation wanted to play tough guy and take the channel off air instead of keeping it on during negotiations, I have to suffer. You are ridiculous. Put the damn channel back on the air and negotiate a dea
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Channels and Programming
user_3s7gby If you try a completely different browser, are you experiencing the same thing?
HELP..I cannot login i get error code 400 bad request Request Header or Cookie too large
when i select login i receive error msg 400 bad request request Header or Cookie too large err msg
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Need $400 Device Credit Restored & Unneeded Internet Disconnected While Overseas
Hello Xfinity Digital Care Team, I am currently traveling outside the US and need help resolving a major billing error caused by conflicting instructions from representatives. Because I am abroad, I cannot receive phone calls or visit a store, so I need to handle this entirely via direct message. Wh
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Plan
Hello @Spatel232, thank you for taking the time to leave a post. I understand moving can be a busy and stressful process, and I can certainly appreciate wanting to make sure your Xfinity Internet service is disconnected correctly and that there
I want to cancel my Xfinity Internet service
Hi, I moved out of my previous residence on August 1, 2026 and would like to cancel my Xfinity Internet service effective August 1, 2026. I have already unplugged the equipment. Please confirm the cancellation date and let me know what my final balance will be.
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If you go to xfinity.com/yoursubscriptions @user_jjjj, do you see an option for Peacock to unlink your account?
Peacock says already linked
Hi I haven’t activated my peacock account yet and keep getting emails and texting to do so. When I go to activate it, Peacock says that my Xfinity account is already linked. It’s not. how can I fix this
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Hello @user_to9sd2,Please keep in mind that you are posting on our public forum. We ask that you refrain from posting personal information on the public forum as it is a violation of the Xfinity Forum Guidelines and for personal/account security purp
Hello
Ngày sinh nhật của tôi {Edited: Personal Information]... [Edited: Personal Information]
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user_d2eifd Thanks for reaching out to us about your mobile fraud concern. This would be very concerning to me as well, and happy to help get your concern sent to the fraud team to get you the help you need. I'll need a direct message with the accoun
Fraud
Over the last 24 hours, someone opened an Infinity Mobile account in my name, added it to my vacation condo Infinity cable account, and charged (so far) over $13,000.00 in international calls to the account. Calls, messages, emails and other types of attempted communication with Xfinity has taken ho
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Hello William user_d44sx3! Thank you for creating the post for my team. I'm terribly sorry to read of all the trouble you have gone through to set up the service and have an option to obtain a physical sim card so that you can easily use the two devi
Esim psim swap
Dear Xfinity, Thank you for taking the time to address my issue with Xfinity Mobile. I ported my number to Xfinity Mobile last night and brought over my unlocked Samsung Galaxy S23 Ultra from T-Mobile. The S23 Ultra was activated using an eSIM, and the service itself appears to be working well. Afte
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Greetings, @user_pkiuwf! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor
Cancel service
Hi, we sold our home and we would like to cancel our Xfinity services so the new owner can sign up. We are moving overseas so we will not be using Xfinity.
Question
Good morning @user_8c6957, I am sorry to learn about the frustrating experience you had with CC during your recent movie rental. My son has 40% hearing loss, so we use CC often If you don't mind my asking, did you attempt to toggle the track by pausi
closed captions
I rented evil dead burn and couldn't get the closed captions to appear. 8 did all the basic stuff for fixing that like restarting my router and checking my settings and none of it worked. so then I rented lockbox, and the same thing happened and they closed captioning is working on regular shows and
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Yes, thru Xfinity but it was canceled months ago. I have an account now with no subscription. if this benefit could be reset somehow, I think that would fix it. I think what happened was I started activating it on my phone and got pulled to do
Peacock says already linked
Hi I haven’t activated my peacock account yet and keep getting emails and texting to do so. When I go to activate it, Peacock says that my Xfinity account is already linked. It’s not. how can I fix this
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@mars1999rrrrrrr Good morning! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with your payment and debt status. I'm happy to take a look, and get you in the right direction. Please send us a Direct Message with y
Debt Recall
I need a Pay-for-Delete or Debt Recall. I have almost paid my past-due balance directly to Xfinity. Since the account was assigned and not sold to Waypoint Resource Group, I am requesting a ticket be opened for a corporate manual debt recall so the collection agency completely removes the trade-line
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I did send a direct message and received a call from the escalation department later that day. However the technical support rep I was on the phone with for about 2 hours was the one to finally figure out the issue after we hung up. I really am happy
Horrible support
Where do I begin? I had xfinity internet/tv service before buying a house with my husband. He had direct TV. We chose xfinity to bundle with the mobile service. I went to transfer but they wanted to increase my internet service so I canceled and had my husband start new service for the new customer
Question
will Xfinity reduce charges to compensate for dropping NFL Channel?
d_cook
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10 minutes ago
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NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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