Xfinity Community Forum

@user_d1xoc1 The best way for us to get a resolution for you is to meet us in a direct message, so we can assist you further. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message

XfinityKei

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13 minutes ago

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Suspicious application detected by anti-virus software while using xfinity data usage page

When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.

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@user_uypp36 I'm sorry to hear of the frustration this has caused you. As a friendly reminder our Xfinity App is free and is the best place to conform if you're on any contracts. Your Xfinity bill also shows the term of your contract, the discount am

XfinityKei

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16 minutes ago

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Wow. Exactly like me!!!

They lied to me saying I had somehow signed a long contract and would have to pay for the months remaining in order to be released i had just switched to Frontier and for months I verified with xfinity I had no contract and all was ok to drop it and switch. Lies after more lies. I threatened a class

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@user_be6f71 You've come to the right place for a resolution for your bill concerns. If you changed your bill in February those changes would show up on your next months bill which should include prorated charges for your old plan and your new plan,

XfinityKei

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22 minutes ago

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Tried to lower my bill but now it's higher then before

I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?

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Good morning gareau2576! Thank you for sharing that you received an email like this as well. Thank you for being cautious and not clicking the link in the email. I have been fooled by things like this myself and I feel so silly about it after, but we

XfinityPaula

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25 minutes ago

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Scam Mail from Xmail or legit?

I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m

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@user_wi2lm1 We still have you in the direct message and have responded to you and we look forward from hearing from you.

XfinityOrlandoM

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44 minutes ago

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XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when

Question

Good morning @user_3c1azb did you still need assistance activating Disney+ and Hulu?

XfinityJoe

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53 minutes ago

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Unable to activate Disney plus or hulu due to webpage bugs

Die to the webpage not loading an "Activate" button on the subscription page, I am unable to activate the streaming services I'm paying for. I have been told several times that it's a known bug since February 22. It's March 9 today. No work around or customer reconciliation has been given.

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@user_b6oez9 Thanks for reaching out to us, we're always glad to hear great feedback from our awesome customers. Generally when you reach out to chat support you will receive a notification on how your experience went where you can rate Xfinity and t

XfinityOrlandoM

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56 minutes ago

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Looking for my Chat Agent

Hi, this past Sunday I had the absolute BEST Customer service experience I've ever had with any Company. But I was not able to give her/him a rating. How can I do this for that individual now?

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Hi: On March 8, 2026 I had the absolute BEST Customer Service experience I've ever had with any Company. I have her first name and I know she works out of your Center in India. Can you tell me how I can rate this experience please? Note: This commen

user_b6oez9

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58 minutes ago

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Looking for my Chat Agent

Hi, this past Sunday I had the absolute BEST Customer service experience I've ever had with any Company. But I was not able to give her/him a rating. How can I do this for that individual now?

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@user_s7gwjz Thanks for reaching out to us, the information that @Again provided is great information on how you can access your e-mai. Please let us know if you have any other questions or concerns

XfinityOrlandoM

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60 minutes ago

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email

Trying to get on my email page what is going on?

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Looking for my Chat Agent

Hi, this past Sunday I had the absolute BEST Customer service experience I've ever had with any Company. But I was not able to give her/him a rating. How can I do this for that individual now?

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Customer Service

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Same issue exactly here on iPad mini…

user_kle0ef

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4 hours ago

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Error code

403-106- this is the error code I get after immediately trying to delete a show I have watched on the app with my iPhone. Can you please fix it.

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@XfinityJeffB I discovered why you didn't receive my DM. I appended to my DM the 3+ hour long chats on Friday with your agents who kept running through the same scripts over and over again. Apparently, your DM applet will not send a mes

user_wi2lm1

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4 hours ago

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XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when

Question

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@XfinityEmilyB no, since it's YOUR website that has the issue, how about YOU tell YOUR soc about it. this is still occurring. the sha-256 hash of the file causing the issues is 28ab4ac37b1129db29262edc5a1f6aa38e1724670c7e6b791171a6d9ab499203, even

user_d1xoc1

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5 hours ago

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Suspicious application detected by anti-virus software while using xfinity data usage page

When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.

Question

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URGENT: Unresolved Lost Shipment – iPhone 17 Pro & Apple Watch – 14 Days Outstanding

To Whom It May Concern, I am writing to formally escalate an unresolved issue regarding an iPhone 17 Pro and Apple Watch that were shipped via FedEx with an expected delivery date of February 25, 2025. It is now March 11, 2025 — 14 days past the delivery date — and neither device has been delivered,

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Devices

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cancel service

I am looking to cancel my service and would like to speak with an official employee to finalize the details.

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Your Home Network

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getting a replacement XG1v4 4K/DVD box.

I have a failing XG1v$ box that flakes out every day or 2. All TV’s in the house have scrambled pictures and when I try to unplug the box to reset, it comes up into the welcome screen then shuts off for a few minutes then goes back to the welcome screen. Endless loop, waited 4 hours one time and sam

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X1

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Wow. Exactly like me!!!

They lied to me saying I had somehow signed a long contract and would have to pay for the months remaining in order to be released i had just switched to Frontier and for months I verified with xfinity I had no contract and all was ok to drop it and switch. Lies after more lies. I threatened a class

Question

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Billing

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Tried to lower my bill but now it's higher then before

I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?

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Billing

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How to order XER10

i have 2gbs internet fiber over ethernet but have xb7t modem so its useless how do i get the XER10. Every time i go into the store they say don't have it and tell me their is nothing they can do and to call support. but when i call support they tell me i have to go to the store to get one. so im pay

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Your Home Network

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Remove carrier lock

Hello, Can I please get some assistance in removing the carrier lock on my iphone. My iphone is fully paid off, active on the network for 2 years now, no past-due balance, and not reported lost/stolen. I've tried calling in for help but the agents keep informing me that my phone is already unlocked

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Devices

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