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In order to receive the additional $10 off on your bill each month. You need to have your automatic payments setup specifically to be deducted from a checking or savings account rather than a debit or credit card. The discount for customers using a c
Billing Discount Removed in Error – Need Help Restoring AutoPay Discount
Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant. I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoP
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Finally got everything working. I still don’t really understand what was holding things up…. Turning off my VPN’s was part of it, and finding the correct approach to the apple app configuration was another issue - different for all three of my devic
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Need to update property details for a work order to bury cable.
I need to change the property details for a work order with the confirmation # D25DEC28194351000000BSYCH956BP The property details should read that there is a sprinkler system and there is landscaping/trees along the path the cable must take.
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Customer Service
Yes, AutoPay is set up with a VISA card and paperless billing is enabled. The $10 discount was being applied previously but has now disappeared even though nothing changed on my end. Can you help have it restored and adjust the upcoming bill?
Billing Discount Removed in Error – Need Help Restoring AutoPay Discount
Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant. I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoP
Question
Did you get a notice to switch your Comcast.net account to yahoo. It will be the same email address but service will be provided thur yahoo.
comcast.net email password no longer recognized by Outlook or Applemail
In the past week, Outlook and AppleMail no longer recognize my password for my comcast.net email account. I have tried re-setting the password and re-entering it but still have the same issue. I can log into the account from xfinity.com, so it is not a problem with the wrong password. I have tried e
Question
Escalation: $100 in-home visit billed after “no charge” assurances + upload stuck ~40 Mbps (OFDMA/DOCSIS 3.1)
Hello Xfinity Support Team, I’m escalating this publicly because it has been several months and I never received the promised follow-ups, despite hours of chats, transfers, and multiple callback (“virtual hold”) confirmations. I’m requesting help resolving TWO issues, and I have screenshots/transcri
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Your Home Network
Howdy xfnityuser, and thanks for taking the time to bring your billing concern to our community 🙌 I know exactly how upsetting it is to see bills increase when they shouldn't be, but as long as you have your billing preferences setup correctly with
Billing Discount Removed in Error – Need Help Restoring AutoPay Discount
Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant. I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoP
Question
Worst streaming app ever. I have to reload at least weekly.
Xfinity app is HORRIBLE
Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load a
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I assure you that we don't want to waste any more of your time and understand where your frustrations are coming from @Anon902885. This definitely isn't how we want our valuable customers to feel. We would appreciate the opportunity to help resolve y
Why is xfinity customer support so horrible
I have not had voice service for months and finally just gave up and tried to cancel the service and moving to starling or att as xfinity customer support model is to avoid dealing with its customers bu doing ever thing possible not to have a real person speak to you and promise issues will be corre
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I'm tired of spending hours in frustration jumping thru hoops. I log in and you know how to contact me. I have never paid so much for such frustration and putting your support system as my responsibility.
Why is xfinity customer support so horrible
I have not had voice service for months and finally just gave up and tried to cancel the service and moving to starling or att as xfinity customer support model is to avoid dealing with its customers bu doing ever thing possible not to have a real person speak to you and promise issues will be corre
Question
Hello @user_kfw13b When it comes to the self install we do base if off of the address history whether that could be an option. We also recommend waiting to cancel the other service until ours is working to avoid interruption. I apologize if that was
I was told my house had internet connection for Xfinity
I was told my house had connection for xrinity. I switched and canceled my other service once the modem arrived in the box. Because I was assured it was all there and easy to set up. I finally had an afternoon off to finish setting up the internet and there’s no aux connection. I called and they sai
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Billing Discount Removed in Error – Need Help Restoring AutoPay Discount
Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant. I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoP
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Billing
Hello @user_5otre1! I am so sorry to hear you're having trouble finding your reward. We update our member benefits every week! To discover the latest perks, discounts, and exclusives tailored for you, simply log in to your Xfinity Rewards dashboard.
Unable to Redeem Platinum Perk of Peacock
Trying to redeem the "Peacock Premium, on us" offer promised on the Platinum Xfinity Membership level. But the option to redeem it is not there. Have searched for how to do it, but unable to redeem. Would love someone to help me active this benefit.
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Unauthorized charge
I was told my house had connection for xrinity. I switched and canceled my other service once the modem arrived in the box. Because I was assured it was all there and easy to set up. I finally had an afternoon off to finish setting up the internet and there’s no aux connection. I called and they sai
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Your Home Network
Currently, there is not a confirmed timeline or internal update on when (or if) authentication for ESPN Unlimited will be supported through Xfinity credentials. I know that’s disappointing to hear, especially since you’ve already done the
ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
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I was told my house had internet connection for Xfinity
I was told my house had connection for xrinity. I switched and canceled my other service once the modem arrived in the box. Because I was assured it was all there and easy to set up. I finally had an afternoon off to finish setting up the internet and there’s no aux connection. I called and they sai
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Billing
Good evening xfnityuser 👋 I'm grateful you've taken the time to share your concerns in our community forums, and even more so that you've laid out such great detail for us to review. I know exactly how important it is to be getting the most from yo
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Escalation: $100 in-home visit billed after “no charge” assurances + upload stuck ~40 Mbps (OFDMA/DOCSIS 3.1)
Hello Xfinity Support Team, I’m escalating this publicly because it has been several months and I never received the promised follow-ups, despite hours of chats, transfers, and multiple callback (“virtual hold”) confirmations. I’m requesting help resolving TWO issues, and I have screenshots/transcri
Question