Xfinity Community Forum

Never heard of wireless connections from an X1 box to a TV. The WiFi X1 boxes work without a coax cable to the box, but still use HDMI to the TV. You could use the Xfinity Stream app on the TV instead of a settop box. Many Xfinity remotes use

BIslander

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1 minute ago

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Wireless cable box

I am thinking about hanging a tv on a wall that has no cable access. The current cable box is not on a direct line of sight so the remote will not work. I understand that there is wireless box available from Xfinity. Would this solve both my problems of no cable access and remote not working without

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Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway

I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the informati

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Your Home Network

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user_82u62r, hello there and thanks for reaching out regarding your request. We can help you with that. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authent

XfinityQue

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44 minutes ago

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I need to cancel service without scheduling a call

The earliest available day for the scheduled call is 4 days from now, but I need to get this complete today. I also don’t have time to visit a store.

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Please help me cancel my service. Thanks!

user_82u62r

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56 minutes ago

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I need to cancel service without scheduling a call

The earliest available day for the scheduled call is 4 days from now, but I need to get this complete today. I also don’t have time to visit a store.

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user_y1tffr, Thank you for reaching out. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you

XfinityVianney

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1 hour ago

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Cancel service

I want to cancel my service but I don’t see an option.

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Good evening @user_ts1lxj! It is now easier than ever to manage your appointments, including cancelling them, when you use a verified mobile number linked to the primary username/ID on the account. I personally like has fast it is to text “appt

XfinityAldrik

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1 hour ago

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cancel appointment

I need to cancel an appointment for Tomorrow 12/31/25 at my account's address. I was able to get the internet set up on my own but I have not been able to find an option to cancel the appointment. I spoke with a representative via text and they claimed to have canceled the appointment, but I am stil

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Cancel service

I want to cancel my service but I don’t see an option.

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Customer Service

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user_v5s2jv, If you can send us a DM, we can get into the account to review the details further. We'll be glad to help.

XfinityVianney

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1 hour ago

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where is my xFI gateway delivery

ordered service on 2/18 it is now 2/27 I had gateway sent to old address never received anything other than order confirmation

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@user_u0or09 Thanks for being a valued customer. We appreciate your business, and I would be more than happy to assist you today. I understand you are inquiring about your bill. To send a "Direct Message" to Xfinity Support: Go to xfinityforums.

XfinityCarolyn

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1 hour ago

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Incorrectly charged for Now TV Latino

There was an additional $15 on my bill for Now TV Latino which I never ordered. Since it was charged without my permission, I hereby demand a full refund of $15 and related tax. This service should be immediately terminated, and I should never be charged for anything that I didn’t order!

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I need to cancel my appointment at 10. Tomorrow March 2 thank you

user_ts1lxj

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1 hour ago

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cancel appointment

I need to cancel an appointment for Tomorrow 12/31/25 at my account's address. I was able to get the internet set up on my own but I have not been able to find an option to cancel the appointment. I spoke with a representative via text and they claimed to have canceled the appointment, but I am stil

Question

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Same thing happens to me. In fact, every night at 9pm my latency jumps into unsuable levels and the whole internet becomes useless. 15 years ago I could play games with stable ping, now it fluctuates every time I'm playing a game making the experienc

user_0xqa1y

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1 hour ago

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How do I Report a Faulty Node/Server Causing Excessive Packet Loss?

Apologies in advance if my terminology is off as I'm not a programmer or engineer, but for the past 6 months, I have had bizarre and very noticeable lag that didn't appear in common entry level diagnostic tests. Eventually, after reporting the issue to several game developers, one suggested that I u

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Same thing happens to me every night at 9pm. internet becomes unusable. It's crazy

user_0xqa1y

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2 hours ago

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Requesting Immediate Escalation – Ongoing Service Instability

My Xfinity internet has **chronic intermittent outages** occurring **5–15 times per day**, lasting **1–15 minutes each**, for an extended period. This is **not a WiFi, device, or reboot issue**. Basic troubleshooting has already been completed multiple times and has **not resolved the problem**. The

Question

Perfect! The technician would need to install the new outlet on that wall if you wanted to proceed with relocating the modem. There will be a charge to install and activate the new outlet. For assistance with scheduling the technician, please send ou

XfinityAldrik

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2 hours ago

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COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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Yes, there is wall in my room with an exterior wall.

user_ow8p4e

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2 hours ago

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COAX outlet activation

I am having problems gaming on my PC. I would like to move the modem closer into my room to plug in a ethernet cord. The current COAX outlet in my room doesn't work. How would I be able to get someone to activate it?

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Incorrectly charged for Now TV Latino

There was an additional $15 on my bill for Now TV Latino which I never ordered. Since it was charged without my permission, I hereby demand a full refund of $15 and related tax. This service should be immediately terminated, and I should never be charged for anything that I didn’t order!

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Customer Service

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Has there been any resolution to this. They keep telling me it is because Comcast changed and is using yahoo. That’s the solution? It works on a computer in outlook but not on an iPhone or an iPad. Help

user_rte82u

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2 hours ago

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Missing email folders in Mail app after deleting and reinstalling Mail app

I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o

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BULLS**T IT WAS SUPPOSSED TO BE SHIPPEDTHE SECOND I ORDERED IT! As far as I know it was never shipped!

user_v5s2jv

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2 hours ago

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where is my xFI gateway delivery

ordered service on 2/18 it is now 2/27 I had gateway sent to old address never received anything other than order confirmation

Question

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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2 hours ago

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New phone

I have a new phone. I put in IMEI number and activated it but it has no service and the app still shows the old device

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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3 hours ago

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Profiles missing on my Xfinity App

I had parental controls on my smart TV’s set up using profiles on my app to pause internet access. The option for the profiles are gone. All the devices stayed paused and now I can’t unpause them. Why was the parental control feature removed?

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Intermittent internet outages - I need an agent

I had several unexplained internet outages, so Comcast dispatched a tech. He did basic troubleshooting and swapped my modem. I'm still having the same issues. I need someone to come out again, and I can't get past the automated troubleshooting via phone or chat. Please help.

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Your Home Network

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