Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (501.1K)
Outage (again!) in Brunswick, MD
Once again our service is out. I am going on record to let Comcast know that this is the FIFTH outage in a little over a month. There are no updates on when it will be restored (it’s been out since yesterday) other than “as soon as possible”. Unacceptable. We pay over $200/month for this - and I am
Question
•
Customer Service
You would not send a message to me directly. You would need to follow the steps provided. @Qspawn
Billing error - essentials
I’m posting on behalf of my mother, an Xfinity customer (account ending in 4308), regarding a billing error. On 7/8/2026, a rep in the Account Terminations department processed a live switch to Internet Essentials under order #1002125454722092, confirming a rate of $130/month with her existing cable
Question
user_ckvhl3 Power can travel through an Ethernet cable, but haven't heard of any problems with that causing other devices to go bad without also causing the gateway to also get damaged. Do you have the gateway on a surge protector as well?
Xfinity XB8 Question
Greetings! I have Xfinity's 2 Gbps service using their XB8 Gateway. Using Ethernet Port 4 (2.5 Gbps) on the rear of the XB8, I've routed Ethernet to a TP Link BE63/BE10000 used as the Main Router for my Mesh Network. One of the Ethernet Ports on the rear if the BE63, is connected to a TRENDnet TLE-3
Question
Hi there @jagusm89. I am sorry to hear you feel this way about the missing channel NFL Network and NFL Redzone. You can still watch anything you’ve recorded, but your DVR won’t record any NFL Network or NFL RedZone programming while it&rs
NFL
If Xfinity hasn’t got their head unplugged from a particular space before preseason starts, we are gone. Been with Comcast ever since 1990 when we got married but it is just not worth it if they don’t carry one of the most popular channels out there.
Question
@XfinityDena I would if your name appeared as an option to DM, but it does not.
Billing error - essentials
I’m posting on behalf of my mother, an Xfinity customer (account ending in 4308), regarding a billing error. On 7/8/2026, a rep in the Account Terminations department processed a live switch to Internet Essentials under order #1002125454722092, confirming a rate of $130/month with her existing cable
Question
Good morning @geb0, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that works from home, I can understand the frustration of having service issues. If the Xfinity app is showing that you are in
Outage for iver 10 hours
When will xfinity restore service? This is ridiculous. Status still says "under investigation" for over 10 hours? Timeline: 6:00 PM – Outage reported. 9:00 PM – First ETA (missed). 11:05 PM – Second ETA (missed). 1:05 AM – Third ETA (missed). 4:00 AM – Fourth ETA (missed). 8:00 AM – Fifth ETA.
Question
Global travel pass not working again
Two days ago, my global travel pass not working. I waited an hour in line for support and was immediately told the whole world global travel pass was down. it worked yesterday. It is down again today
Question
•
Network
user_2o9b7k Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the request you submitted did not provide the result you were looking for. We're happy to take a look and see what we can do to help. Please se
My ECM request to apply promotion was denied
I was promised an add on free mobile line on my xfinity wifi service and because the employee did not apply the promotion I am being charged every month. I contacted the customer service and they created an ECM ticket but it is rejected. it's Xfinity Assistant. Your ticket [Edited: Personal Informat
Question
Good morning @user_8lm2dj, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. Are you needing to change the payment method on the account, or the preferences for paper billing? If you are wanting to change th
I need to change my payment card payment on my Xfinity phone I’ll
I have automatic payment on my iPhone and I need to change my payment information
Question
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon @Qspawn ! - Click "Sign In"
Billing error - essentials
I’m posting on behalf of my mother, an Xfinity customer (account ending in 4308), regarding a billing error. On 7/8/2026, a rep in the Account Terminations department processed a live switch to Internet Essentials under order #1002125454722092, confirming a rate of $130/month with her existing cable
Question
user_qaqevk Thanks for reaching out with your question about if the area got the enhancements for the higher upload speed. I would be happy to check for you to confirm if they were completed, and if so help with getting the upload up to speed for you
Enhanced Speed Area
I got an email some months ago that my area would be getting enhanced speeds, and the 2 Gbps tier appeared on the deals page. I upgraded to the 2 Gbps tier but my upload speed is still stuck at 40 Mbps (when it should be around 250 Mbps) with a compatible enhanced speed modem (Coda56). Wanting to co
Question
Do you have the ads freeze with Hulu?
Disney Plus Freezing During Adds
We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b
Question
Still not available, I am paying for this and Redzone ! When will it be restored? Will my account be credited for the missed time?
MKS3
commented
12 minutes ago
to the conversation:
0
0
NFL Network
DId Xfinity drop the NFL Network or are there talks still going on?
Question