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yoyotoo Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the somewhat complicated situation regarding your TV equipment. We'll be happy to look into this and see what we can do to help. Please send a Dir
Requesting MAC Address Provisioning Transfer: Xumo XiOne to X1 Wireless Client Profile
I am an Xfinity Diamond Tier member with an active linear X1 TV package. I recently picked up an equipment-leased Sercomm XiOne box (Model SCXI11BEIBCO) from a retail store, but it was mistakenly added to my account under a Xumo Stream Box lease code. I subsequently ordered an additional X1 Wireless
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This is the second time voice mail is not working. I missed a call from my doctor. If this happens again I will cancel service due to non-performance and service issues. Note: This comment was created from a merged conversation originally titled Xfin
Xfinity Voice Mail not working
Xfinity voice mail not working. Get nessage something went wrong contact customer service
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Lets take a look at your service. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.Here's the detaile
We have no internet in our house and the house across the street. Th
Yesterday morning abt. 1030 we lost our internet. We went thru all the instructions and we were told there are no outages. First possible appt......9/11...over ONE WEEK to get a tech here. ABSOLUTELY NOT AN AGREEABLE WAIT TIME What [Edited: "Inappropriate Language"] is wrong with you people!! We nee
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Hello @user_6wzatk,I'm glad you're taking advance of the peacock premium offering that we have. If you have not done, so already I would recommend reviewing the Activate Peacock Premium from an Xfinity or NOW promotional offer article as it contains
Peacock premium subscription
I was advised I had to wait until my move was complete before I could activate my peacock premium free subscription. However when trying to do so nothing pulls up for me it just goes to bundle and wants me to choose a bundling plan.
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Hey @user_hzie5f , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding you internet connection. I would be more than happy to offer my assistance looking into thi
No internet connection
I received a message that said: “No Wi-Fi connection. Go to settings and check wi-fi connection.” The instructions on my TV screen were to log in to my Xfinity account. Even though the other TVs in the house worked fine! Is this a scam, or is it really a disconnection of wifi on this one TV, or is i
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No outages in our area. Waiting over a week for service is unacceptable. Would you find it an acceptable wait t ime?
We have no internet in our house and the house across the street. Th
Yesterday morning abt. 1030 we lost our internet. We went thru all the instructions and we were told there are no outages. First possible appt......9/11...over ONE WEEK to get a tech here. ABSOLUTELY NOT AN AGREEABLE WAIT TIME What [Edited: "Inappropriate Language"] is wrong with you people!! We nee
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Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding the laptop you are not able to connect to the Xfinity Network. Now McAfee should not affect your connection to the network. I wonder if your laptop is blocking the Xf
Dell Latitude does not see xFinity WiFi network
Installed our new Xfinity Gateway Modem/Router xFI TG02DCW4482CT. It replaced our owned Arris cable modem SB8200v2 and Linksys router WRT3200ACM. After activating it using our old SSID and WPA2, all devices connect with ethernet and WiFi except a Dell Latitude E6540 running Windows 10 Pro. A HP lapt
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Edit address
There’s a part missing in my address how do I edit it?
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Sign-In and Account Management
Hello @user_qvbpvh If you'd like to file a complaint about an interaction we can help you do that. What was the original issue that you were looking for help with? Did you still need assistance with that issue as well?
Report an agent
I just need to know who or how to contact someone about an agent trying to change my plan to a much more expensive one without giving any detail, and ignoring my actual issue all together.
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Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary• Click the "Direct Message chat" icon&bu
Can’t speak to an agent during an outage and have no estimate on restoration
I have tried calling Xfinity and the AI won’t let me talk to anyone and the updates through text don’t give any information at all if someone is actually trying to fix the outage or how long it’s going to take
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user_5sjnqg Hello! Thank you for reaching out. Please remember that anything you post in our Community Forum that is not in a Direct Message is viewable by the public. We certainly don't want your personal and sensitive information viewable by just a
Cancel appointment
I’m hoping to cancel my appointment with Xfinity. I no longer need them to come out tomorrow for service but am unable to cancel on the app.
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@user_22plv0 If you are listed as a manager on their account we can work with you to try and troubleshoot the service or check for sooner appointments. But in order to change anything on the account you need to be listed on it. If you don't b
complaints
On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and
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@user_nwtqry Thanks for reaching out to us, I understand you need access to your billing statements from your prior postpaid account. When logging into the Xfinity app, do you not see both accounts to sign in to be able to get your prior billing st
I need the bills statement
Hello I used to have post pay internet service for long time, so I change it to prepaid, and all my bills statements from the postpaid account don’t show up, and I need them, please help
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user_wqf5if If you're using the Xfinity App, go to the bottom right icon labeled 'Account', click on that, scroll down to the bottom of that screen, and click 'Sign Out'.
Logout
I’m just looking for a button to log out after I paid my bill on my phone signing into Xfinity. The only way I could do it was to go to connect to us ask questions and then find it on that page but that’s ridiculous. So I’m wondering why isn’t there one from the place I pay my bill at
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Thank you again @bikeman017 for posting your question to the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to yo
Next Gen Speeds?
Hello Wondering when Next Gen speeds will be enabled? They recently completed Enhancing Xfinity Network maintenance in area, but i'm still at 1.1Gig/35 Upload for some reason. Mind you i never manually restarted my XB8 Gateway as yet, as wasn't sure if it was a good or bad idea after the finished th
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Hey @user_on68pf , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your services. I would be more than happy to offer my assistance looking into this further
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Cancellation request - callback scheduler unavailable
Hello, I need to cancel my Xfinity Internet service. The cancellation callback scheduler repeatedly returns an error. Please invite me to a private message with Xfinity Support so I can provide my account details securely and complete the cancellation. Thank you.
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