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Hey @user_j7ks29 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance. Billing statements are cycled
Bill
Account #:[Edited: "Personal Information"] Name: [Edited: "Personal Information"] Please send ma a breakdown of the updated bill.
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user_3mlbkf Thanks for reaching out to us about your mobile order from September 18th still not having shipped. That is something that would have me wondering myself what is going on, and I'll be happy to look into what is going on with your order. I
Terrible customer service
I ordered a cell phone on Sept 18th, still hasn’t been shipped..I’ve called 7 times in the last 3 weeks only to be told wait a few days to hear something and don’t hear anything. They don’t return calls or anything
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NoNoBadPuppy Thank you for the update. We'll continue to work on this until we get you up and running properly. I've sent you a DM. Please continue to work with us in resolving the issue.
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
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Safety and trip risk from vandalized cables
On 10/12 somebody cut the wires behind the building 20 Southeast 13th Street Boca Raton Florida. They now pose a trip and fall risk. When will my ticket ECM0026065616 be addressed today? I also reported these cables as a trip risk in May 2026, and nothing had been done to date, prior to this vandali
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Accessibility
Thank you for reaching out. I understand as a single mom that sometimes we all need a bit of extra time to make a payment to a bill. If there is a past due balance you would need to make a payment to clear the full debt. If you have charges for the e
Bill assistance plan
I owe a lump sum and I have equipment to return to xfinity they have me on house debt for a past due debt that already went to collections can u help me that I can pay in installments to cover my balance and get my services on and debt removed from my address
Question
Greetings, @user_kbi3z9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unexpected billing increase. You have definitely come to the right place
Bill increases
My mom’s bill that I manage for her, is up $70 over the last two months. What the heck??
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Hello @user_2k6ax0, thank you for taking the time to leave a post. We’re sorry to hear you’re looking to disconnect your internet service. We understand and want to make the process as smooth as possible. We’d be happy to take a clo
Cancel Internet Service
Hi, I would like to cancel my internet service/account, effective immediately (or end of billing cycle, if that's easier). Thank you
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@user_zg60cn Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you have been experiencing service issues and have had multiple visits with no resolution. This definitely is not the experience we want for o
Service issues for months
I’ve had continuous service issues for the past three months. I’ve called in numerous times, been escalated to the top tier of tech-support, had multiple visits to my house. I really thought I had gotten through to someone the last time I spoke to a supervisor. They said they were sending out a tech
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Good question, @user_z85id1. There are scenarios in which a second account can be added to have a second line of internet service. This is only available in some areas, and typically requires being on one of our legacy plans. Does the ADU have the ex
Two accounts at one address
I am moving into an ADU on a property that already has an Xfinity account and home internet. The internet signal does not reach the ADU and so I am wondering if it is possible to set up a second account and pay for a second router at the same address?
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@SlavaKara We appreciate you meeting us in a direct message for more help with changing your services. If you need more assistance please create a new post for us!
Cancel Xfinity Internet Service
I need to cancel my Xfinity Internet service. I cannot make or receive phone calls. Please have Xfinity Support contact me by Direct Message so I can complete the cancellation privately.
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@user_oc9fz2 We have responded to your DM. The next step here is for us to authenticate you in the DM and get the correct ticket opened to address your concern. Please respond to the DM within that 72 hours time frame in order to keep the case open,
mobile phone charges
I had a samsung galaxy S24 phone that the audio quit working on. Took it in to the xfinity store and was told it was defective and couldnt be fixed. Turned in phone for $163 credit but had to finish paying contract on it for 4 months so basically no compensation. was told i could get samsung galaxy
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No solution so far. I have had supervisor technician visits, spent hours online and on the phone, been escalated, worked with advanced technical support, etc. The last thing I was told is that they are 'investigating' and to wait until they ca
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
Question
Thank you for reaching out @camoman9 at Comcast will miss you. If you do give us another chance to provide your household with services in the future, we will be happy to have you around. I wish you the best on your journey and thank you for being th
Cancel this plan
Like previous customers and John Oliver’s expose of this swarmy practice, I just want to cancel my plan. To be legally crystal clear: I have switched internet providers and am requesting immediate cancellation of my Xfinity internet service. I do not need assistance troubleshooting or changing my pl
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user_gwbqvd Thanks for reaching out to us here on Forums for assistance with your service set up. Blinking normally means the home is connected to our service on the outside of the home, and needs a pro install, but I'll be happy to see if there is a
Orange/red blinking light
I bought my Xfinity internet yesterday and when I got home to set it up it is only blinking an orange/ red color? I’ve tried unplugging it switching outlets and still nothing.
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steipete Thanks for reaching out to us for assistance with putting in a request for our Gig X10 service. I would be happy to put in the request for you to review if we can provide it to your home. I'll need personal information to put into the ticket
Request: Gigabit x10 availability check and site survey
Hi, I'd like a Gigabit x10 availability check and site survey for my service address. My 1.2 Gig plan is limited to 35 Mbps upload because my node hasn't been upgraded, and I need much higher upload. I'm new here and don't see the direct-message option, so could an Xfinity employee please message me
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Hi @user_a0fkcs,What exactly are you seeing when you visit the MGM channels?
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MGM channels
This keeps happening every other weekend mgm channels are not available to me they had someone come out and he said it was because they doing work in my area but his come no notice was sent out in an email about the work thinking bout ending my service because this has become a problem abd I really
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