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Xfinity Stream “Upgrade Failure” on Firestick
I have (5) Firestick 4K’s and the same “Upgrade Failure. Please restart application” appears on all. Uninstalled and Reinstalled the app, but only worked briefly. Had been working for a year and a half without issue. Very frustrating
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Xfinity Stream Website
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet Still not Connected since May 19th Request for Service!
Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line
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user_3jt1et, hello and thank you for reaching out to Xfinity Support. I know it can be difficult when your service is down. You should be able to see any notifications on the Xfinity app. If you are not able to access that, let me know, and we can he
Service Outage
On 7/4/25, at 130am I lost service to my home at [Edited: "Personal Information"]. Today is 7/6/25 at 1245 pm and still no service. No communication from Comcast to inform me of the cause and when I can expect my service back. The Xfinity app is useless and tells me nothing. This is costing me time
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Poor Customer Service With a Live Agent.
I called in for an arrangement, due to the xfinity assistant and my arrangement options provided two different dates. The customer service representative was extremely rude and talked over me during the interaction. I asked to speak with a supervisor and she refused, stating her supervisor was on an
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity support accidentally cancelled my internet purchase order and cannot offer it back
Over the past couple of weeks, I have spent an excess of 10 hours on call with various support personnel but to no avail. While attempting to fix an issue with roaming service of my brand new Mobile Select line, the technical support agent "accidentally" (as per her verbiage) cancelled my home inter
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet out for nearly 2 days
My internet has been down for nearly two days in Harrisburg, PA without any kind of real explanation as to what is going on other than severe weather...... Are lines being replaced? Is equipment being replaced? Did a building burn to the ground? What are you doing and when will it be done? I have wo
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Hello user_j11ane thanks so much for taking the time and reaching out here via our Xfinity Forums! We'd love to assist in resolving this damaged equipment issue. For future reference, our Xfinity Assistant can be used to report exterior equipment iss
Xfinity Support
The white tube on my front lawn that protects the cables is damaged and needs replacement.
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Greetings @user_g6r0xv, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with this. Could you please send our team a direct message with your full name a
programs included in bulk contract
live at [Edited: "Personal Information"]. We have a bulk account [Edited: "Personal Information"] would like to know what that gives us
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user_a35293 Hi there! We are sending invites to your Comcast email letting you know you are able to upgrade to Yahoo! Mail. Start with checking your email to see if you have the invite. Also, here is a link that describes the entire process in detail
How do I transfer my comcast email account to yahoo
We moved to an apartment, so I canceled our Comcast account last December. How do I move to yahoo email?
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Service Outage
On 7/4/25, at 130am I lost service to my home at [Edited: "Personal Information"]. Today is 7/6/25 at 1245 pm and still no service. No communication from Comcast to inform me of the cause and when I can expect my service back. The Xfinity app is useless and tells me nothing. This is costing me time
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Sign-In and Account Management
Please help me speak to someone
I want to schedule someone to come to my apartment and change the entry point from the outside for my internet cable. The xfinity assistant doesn't seem to be able to comprehend that and will not connect me to an agent.
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Customer Service
Greetings, @Saullopez24! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about getting your iPhone unlocked, and I want to ensure you’re able to get in to
Iphone 13 pro unlocked
I called xfinity to unlock my recently purchased iphone. They said it would be unlocked in 24 hours but it’s still locked. Can you help?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Requesting Outside Infrastructure Ticket - Down Exterior Drop Line Clear of Debris
Subject: Requesting Outside Infrastructure Ticket - Down Exterior Drop Line Clear of Debris Message: Hello, I am contacting support because a falling tree has completely torn down the exterior Comcast service cable leading to my house. Please note the following critical details so this ticket can be
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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discounts
My two year deal just ended and now my monthly payment is twice as much. Are there discounts available for existing customers? Thanks
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