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I’m not sure if it was a promotion but I was told it was free with the gigabyte package.
Mistakenly linked accounts
I called earlier and was supposed to be switched to the $50/5 yrs gig plan. Instead of switching to the new internet plan, a second account was added at the same address. Now, I assume I will be double billed. Is there any way to cancel my original plan and keep the $50 one? I also have NowTV but wi
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Did all the cable connections etc. other than getting a new box. Still has issues, sometimes better than others (no rhyme or reason). Going to try and get a new TV box (it's going on 9 years old).
All my Streaming Apps keep having to pause
Prime, HBO Max, Paramount+ all take a long time to download something to play then keep stopping to load throughout the show. VERY irritating. Able to get better streaming using tablet. Do I need a new box?
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Bill credit
Hi good afternoon. I was interested in my $10 credit monthly for paying w a credit card. I should get a $10 credit for this payment and moving forward. I’m beyond frustrated I was never told about this and I can’t get through to a real person for the life of me
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Hey, taylornogang! Thanks for reaching out to us on the forums. It looks like there were a few areas that were having issues last night. However, this should now be resolved. Please let us know if you are still getting the latency issues.
Severe Routing Latency Spike at Dallas ibone Node (68.86.95.113) During Peak Hours
Hello, I am experiencing severe latency spikes (ping over 300ms) on all devices connected to my network. The automated Xfinity app tools report that my local signal and gateway are fine, but a traceroute reveals a major bottleneck deep within the Xfinity backbone network. The latency is occurring ou
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Xfinity support
I need to cancel my Xfinity Services as they are no longer needed
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Customer Service
You can also try to hold the reset button for 30 seconds, unplug the power to the modem, wait 30 seconds, plug it back in, all while still holding the reset button, and then finally let go 30 seconds after restoring power. That will check if the rese
Default credentials for ARRIS TG1682P
I have an ARRIS TG1682P modem provided by Xfinity. I would like to update the password from the factory settings and create another access point. Support told me that I own this modem and that they do not have access to it. I accessed the modem via https://10.0.0.1 and tried typical login combinatio
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Good question!!! I often wondered about this. I am now set and can handle Yahoo! Their ad blocker works great, even though it is not free!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello, @user_l9zllx Customers who remove Xfinity Pro are required to return their Pro WiFi Extender to avoid being charged the unreturned equipment fee. Additional WiFi Extenders that have been issued through the WiFi health check experience are cust
Returning Xfinity Wifi Extender
Hello, I no longer require the xfi pod, the xfinity store would to accept it when i returned my xfinity pro equipment and told me to fill in the details here --> https://www.xfinity.com/support/articles/return-exchange-xfi-pods I'm not due a refund or anything since it was provided as part of the xf
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user_ovs4ip Thanks for reaching out for help through our Forums page about being charged for a closed account since April. That certainly shouldn't happen, and I'm happy to review the account to see what is happening to assist with getting it correct
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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As a follow up. I am also unable to add my Xfinity email to the Outlook app either. I get the same error message.
IMAP Email issue on iPhone
I started receiving the following error on my iPhone when trying to access email via the native ios mail app. The password works fine on all other devices. "Password incorrect. Enter password for IMAP." I received the following error message once I entered the correct password. "Cannot get mail. The
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Returning Xfinity Wifi Extender
Hello, I no longer require the xfi pod, the xfinity store would to accept it when i returned my xfinity pro equipment and told me to fill in the details here --> https://www.xfinity.com/support/articles/return-exchange-xfi-pods I'm not due a refund or anything since it was provided as part of the xf
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Packet Loss
Recently I have moved from my house, I moved somewhere not far and upgraded my xfinity plan from 75 MBPS to 1 GB and even got a XB8. Ever since I have gotten this new internet box and plan I have been receiving alot of packet loss and internet spikes. When I play a game like Roblox randomly I get pi
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loosenchaulk, Thanks for letting us know. I would like to pull up the account to investigate this further. To ensure I pull up the correct account, would you mind sending us a direct message with your first/last name and full address by clicking the
Internet Plan 2 Gig Download / 2 Gig Upload
Hello, My current internet plan shows that I have 2 Gig Download and 2 Gig Upload, but it seems like I am still stuck with 250 Mbps upload. Should this been automatically applied and changed?
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Did you ever get the phone number? I have been getting charges for closed account since April....hundreds of hours and phone calls and no one will help!
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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XB8 Wired 1.63 Gbps download, 298 Mpbs upload
Internet Plan 2 Gig Download / 2 Gig Upload
Hello, My current internet plan shows that I have 2 Gig Download and 2 Gig Upload, but it seems like I am still stuck with 250 Mbps upload. Should this been automatically applied and changed?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Xfinity support
I need to cancel my Xfinity Services as they are no longer needed
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