Xfinity Community Forum

How to reset xi6 through Xfinity app?

I have an older xi6-A streaming box that occasionally, once a month or so, stops sending streaming video through its hdmi. I follow the Xfinity app advice to reboot by removing power for ten seconds; then it produces the “Welcome” screen for a few seconds then power light goes off and no video. In p

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Yes they are still having issues sending email to me. No issues with anyone else. Although I do have a new issue. I read my Comcast email on my iPad using the iPad email app. When I have a spam email that I want to block, I click on the senders email

user_mokq57

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1 minute ago

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My insurance agent was attempting to email me and received this message resists-c2p-559422.sys.comcast.net rejected your message

My insurance agent was attempting to email me and received this message. Resimta-c2p-559422.sys.comcast.net rejected your message. There’s a problem with the recipients mailbox. As far as I know there’s no problem with my mailbox.

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Thanks for reaching out @phiboy! I completely understand wanting to see speeds above 12 Mbps. A step you can try now if you haven’t already is connecting your laptop directly via an Ethernet cable (CAT6 or higher) to the modem or gateway and ru

XfinityAldrik

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4 minutes ago

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Slow speed on Linux laptop

I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un

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Xfinity account linked to email already

I moved. And got a different account number. I had the peacock bundle in my last account and now I can’t activate my new one.

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Channels and Programming

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How do I login to hulu free subscription

user_efb9vr

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44 minutes ago

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Free Hulu with Xfinity promotional

How to I log in for Hulu with free subscription promo

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Hi there @user_mtux2n, thanks for taking the time to reach out! It sounds like you’ve already done a lot by reinstalling the app and clearing the data, I’m sorry it’s still giving you trouble! Call Guard is specifically included for

XfinityQuemekia

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54 minutes ago

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Xfinity call guard not working [Edit]

I have upgraded my plan the three phones on my account. Two of the work. One does not, mine, [Edited: "Personal Information"]. I have reinstalled it, cleared cache, cleared data, reinstalled it. Nothing works. What is my next move to activate this feature on my phone. [Edited: "Personal Information"

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Thanks for reaching out @user_4v526b! I can understand being worried about the cable being exposed especially after recently having a new cable installed after utility work. To get this resolved, our team will need to escalated this to our local tea

XfinityAldrik

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56 minutes ago

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Cable burial dissatisfaction

Hello, my cable for my Wi-Fi had been cut due to utility work. I had contacted Xfinity and they came out and ran a new cable wire and came back several days later to bury it. The way it’s been buried. The cable could still be exposed. They did not go back over where they had buried it to close up th

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Hi there user_wjh22e, we appreciate you taking the time to reach out here on the community forums! I'm sorry to hear you're having issues connecting to your Wi-Fi through NOW Internet. Were you able to connect to your home Wi-Fi previously, or are yo

XfinitySean

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1 hour ago

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Now wifi

Now wifi want connect

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@XfinityAbby done, but I'm not spending hours going back and forth with replies and retention attempts that are insulting as I've already switched services. You have my information and my cancellation confirmation number now. Please just cancel my s

Beyond_Frustrated

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Why does signing up take two seconds, but canceling takes weeks?

Why does signing up take two seconds, but canceling takes weeks? About two to three years ago, I tried to cancel my Xfinity service. At the time, I was dealing with at least a dozen outages a month and what I considered an unreasonably high bill. I wanted to switch to a faster, cheaper provider, but

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Not Xfinity Compliments related. Moved to Customer Service.

Again

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1 hour ago

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Cable burial dissatisfaction

Hello, my cable for my Wi-Fi had been cut due to utility work. I had contacted Xfinity and they came out and ran a new cable wire and came back several days later to bury it. The way it’s been buried. The cable could still be exposed. They did not go back over where they had buried it to close up th

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Now wifi

Now wifi want connect

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Customer Service

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Black listed because I’m switching carriers! Shame!

I switched carriers after many years with Xfinity. I can’t turn my phone in for trade in with the new carrier because Xfinity has black listed it. This is sneaky and shady business practices. I’ve spent hours on the phone, over 7 separate calls and they don’t fix it. They claim to fix it but it’s st

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Devices

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@user_91f837 I just migrated and hate this format!I It is so cluttered and messy! I don't want to keep! I hate gmail too it's just like this! It's so bad So, use a third party email app of your choice. I use Thunderbird and like it. Do a se

Again

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1 hour ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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@user_gywwkk I do not like that we were forced to switch to Yahoo or cancel our Comcast email. I have been switched to Yahoo now for 7months and it is horrible. Not the nice neat emails as before. Too many ads. Cannot get rid of them. Lost a lot o

Again

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1 hour ago

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Comcast email

I was forced to migrate my Comcast email to Yahoo by xfinity. It has been a nightmare and horrible. Email now full of ads. Must pay Yahoo a monthly fee to get rid of ads. To get Yahoo help, they want a credit card and charge for it. Simply the worst. Emails clump together. Difficult to navigate. Why

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Hello @Beyond_Frustrated thank you for reaching out on our community forum. It does sound like this has been frustrating and I would like to review the account and make sure that everything has been processed properly. Please send us a direct messag

XfinityAbby

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1 hour ago

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Why does signing up take two seconds, but canceling takes weeks?

Why does signing up take two seconds, but canceling takes weeks? About two to three years ago, I tried to cancel my Xfinity service. At the time, I was dealing with at least a dozen outages a month and what I considered an unreasonably high bill. I wanted to switch to a faster, cheaper provider, but

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@XfinityJeffB @tashanet You should know that migration to Yahoo is completely optional now meaning you don't have to move to Yahoo! Mail if you don't want to. I suggest that you wait.

Again

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1 hour ago

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How do I transfer my comcast email account to yahoo

We moved to an apartment, so I canceled our Comcast account last December. How do I move to yahoo email?

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Hi user_mokq57, thanks for taking the time to reach out through the community forums! It's possible that our filters may have been flagging their emails as spam. Are they still having issues getting emails to you, and have you noticed similar issues

XfinitySean

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1 hour ago

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My insurance agent was attempting to email me and received this message resists-c2p-559422.sys.comcast.net rejected your message

My insurance agent was attempting to email me and received this message. Resimta-c2p-559422.sys.comcast.net rejected your message. There’s a problem with the recipients mailbox. As far as I know there’s no problem with my mailbox.

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@user_uuz0e3 How do I get to where I can change my password? https://xfinity.com/password <----- go here to change your password

Again

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1 hour ago

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Password

How do I get to where I can change my password?

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Why does signing up take two seconds, but canceling takes weeks?

Why does signing up take two seconds, but canceling takes weeks? About two to three years ago, I tried to cancel my Xfinity service. At the time, I was dealing with at least a dozen outages a month and what I considered an unreasonably high bill. I wanted to switch to a faster, cheaper provider, but

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Billing

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user_o9qpou, hello there and thanks for reaching out! Oh no, I apologize about your experience. I see we are just now being able to respond to your matter and know how important this is. Have your trouble been resolved?

XfinityQue

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2 hours ago

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Can you help me with streaming app?

I am getting error message TVAPP-00251 when I try to stream. I was able to stream on Monday but not yesterday or today. Problems with both DVD streaming and live TV streaming.

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