Xfinity Community Forum

Hello @user_5ga1hf thank you for reaching out on our community forum. It is true that in order to get the autopay discount the autopay has to be turned on with your bank account information. There is no discount for autopay when using a card. There w

XfinityAbby

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4 minutes ago

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Billing

I have my account set on auto pay so I thought that I would've gotten the $10 dollar discount for having it on auto pay. The rep told me No because I don't have it connected to my bank account, it comes from my debit card which is connected to my bank account. I don't feel like that's fair when it's

Question

Opus18 I did look up some additional information on this. Once you have enabled third-party access on the Xfinity website, and configured your third-party email application, you would then need tp integrate with Norton, and this is where it looks lik

XfinityJon

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5 minutes ago

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Gear icon

Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere

Question

I'm happy, @MelanieB89 , that we were able to get your husband added to the billing address today! 😊 We'll always be here to help whenever you need us, and we truly appreciate you choosing Xfinity. Thank you for your business and for giving us the o

XfinityRichard

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6 minutes ago

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Need help adding my spouse name to my account

Looking to add spouse to my account for proof of residency

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 minutes ago

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Make a payment

Trying to make a payment

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Thanks for reaching out to us about burying your cable lines. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete ser

XfinityCarolyn

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7 minutes ago

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Unburied Xfinity Cable Exposed in Yard

Hello, A few feet of a thick orange cable has surfaced in my front yard. The color matches the cable inside the Xfinity box on the side of my home and the trajectory lines up, so the cable is almost certainly an in-use coax cable. Would it be possible for you to send someone to safely bury it? It is

Question

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Billing

I have my account set on auto pay so I thought that I would've gotten the $10 dollar discount for having it on auto pay. The rep told me No because I don't have it connected to my bank account, it comes from my debit card which is connected to my bank account. I don't feel like that's fair when it's

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Billing

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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

EG

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12 minutes ago

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OUTAGE

i LOOSE MY internet every other day this has been going day

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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13 minutes ago

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Problem resolution & responsiveness

This is my 4th attempt in trying to post this. Bottom line, there is a safety issue here with a cable laying in the street between my connection point on the pole and my house. It was accidentally severed by our garbage collector while collecting our garbage. The connection point at my house appears

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Unburied Xfinity Cable Exposed in Yard

Hello, A few feet of a thick orange cable has surfaced in my front yard. The color matches the cable inside the Xfinity box on the side of my home and the trajectory lines up, so the cable is almost certainly an in-use coax cable. Would it be possible for you to send someone to safely bury it? It is

Question

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Customer Service

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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15 minutes ago

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

Question

@BruceW I did find gear icon got to 3rd party but after that very confusing. I already had 3 rd party checked. Norton says follow instructions for 3 rd party access and copy the code. I need to put in code for Norton so they can monitor my e

Opus18

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17 minutes ago

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Gear icon

Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere

Question

@user_09bgtt Thanks again for reaching out. We're happy we were able to get that card issued for you with the remaining balance.

XfinityLinda

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18 minutes ago

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Expired virtual prepaid card

Tried to use the virual card today and didn’t work. I thought the expiration was 2027 per the email I received but was told it’s expired and there’s no balance remaining. It has $400+. Please help.

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Internet

My service is not working properly

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Your Home Network

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Concern moved here to the E-mail help section.

EG

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20 minutes ago

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Hong Kong email

I need a password to set up my outgoing email on my mobile phone. It does not recognizing my Xfinity password

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My email

I can’t get into my comcast email account

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Email

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Hello @user_alay54, and thank you for sharing these details here on our Xfinity Community forums. We can definitely understand how frustrating it is to experience an extended interruption while receiving multiple estimated restoration times and looki

XfinityCliff

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29 minutes ago

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Outage now approaching 2 days

[Edited: "Personal Information"] with Comcast over 30 years. Realized no internet 7/4 530am.It is now Sunday 4pm I have been told at least 3 different resolve times since Saturday morning. All which were [Edited: "Inappropriate Language"]... Then my neighbor told me comcast is doing nothing to resol

Question

Thank you for sharing those details, @user_cwpc9e , and I sincerely apologize for the frustration you've experienced throughout this return process. I can certainly understand how disappointing it would be to encounter issues from the very beginning,

XfinityRichard

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30 minutes ago

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Been dealing with this for several months

Upgraded to 26 ultra didnt like it instantly. started return had problems from day 1 getting xfinity to provide a return label after several weeks of evening phone calls that n ever took less than 75 min, the agent suggested I take the 26ultra to ups myself an

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I filed with the FCC. The xfinity case manager just lied to the FCC and nothing has been done.

user_goq1xq

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30 minutes ago

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Xfinity DVR Cancelled our recordings for no reason.

Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

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32 minutes ago

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Outage

When will my sercive be restored? Its been today. Will i be credited?

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Been dealing with this for several months

Upgraded to 26 ultra didnt like it instantly. started return had problems from day 1 getting xfinity to provide a return label after several weeks of evening phone calls that n ever took less than 75 min, the agent suggested I take the 26ultra to ups myself an

Question

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Customer Service

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