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user_of5uae Thanks for reaching out to us here on our Forums for help with the account closure still getting charges. We can certainly help with getting any issues fixed for you here. Can you send us a direct message with your full name, name o
Charged for account closed 2 months ago
It is 5am where I am and I am receiving a charge of 41.40 despite having NO SERVICES SINCE NOVEMBER. I returned my internet equipment on the night of November 18th, and transferred all my cellphones to a different carrier on the week of Thanksgiving. In December, I recieved a charge, that no one in
Question
user_v3u5vl Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us, and we'll do our best to help you with your account. Please send a Direct Message with your full name and address.
Cancel Services Error
Several attempts to call and receive callback to cancel services but I keep being sent in ya loop. I have moved locations where I already have internet setup and no longer need Xfinity. Please assist with disconnect and cancellation.
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Good morning @user_7cbb3e, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry about the confusion with the naming of the Showtime live TV channels being called Paramount+ with Showtime, but that de
Dumb
Why call it showtime with paramount+ if it's it not truly with paramount+? Change the name, end the stoopid confusion. Don't you people steal enough of our money already? Forcing us to have channels we don't want instead of giving us the channels we do want. Ripoff company!
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likeitisteller I understand the frustration you are facing, internet is definitely a big role for many people these days for work, staying connected and so much more. If you would like our team to look into seeing if a payment arrangement is an optio
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
Question
user_cjj85r Hello! Thank you for reaching out to us here on our Community Forum. Unfortunately, rewinding live TV is not currently supported by our Xfinity Stream App; however, if you have an X1 DVR, you will gain this feature, allowing you to avoid
Rewind on live tv
I have used live tv on Hulu for eight years, but changed to xfinity cable and streaming app. Most frustrating is the inability to rewind when watching live tv. So if I miss a play in a game and want to back up to see it I’m out of luck. Only way to do so is to record it and watch the recording. So e
Question
Cancel xfinity Internet service
I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe
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Your Home Network
@toddks I’m sorry to hear of the issues you're having with your connection. If there's no power to your home the best bet would be to add XFINITY Pro to your account. This would keep you online when the power is out. I have a link with more det
Xfinity down, ATT not down
I have two internet connections on the same UPS, and right now ATT is working and Xfinity is not. Xfinity has consistently stopped working the second I lose power. Is it possible to get this configured to not stop working whenever my street loses power? This is NOT a problem with my UPS or ATT would
Question
Have you had a chance to try adding the sender to the contact list @amy68, and if so did that fix the issue?
Marking SPAM emails as NOT spam does not work
I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no
Question
@user_w55tpa I'm sorry to hear you're having issues with activating your phone. Our apologies for the inconvenience this has caused you. Can you please direct message me your first and last name along with your full service address so that I can assi
No service.
Transferred from t mobile to xfinity. My esim won’t activate on the app, i've tried every trouble shooting methods, even the advanced ones. I've spent 4 hours on the phone with xfinity with 6 different reps, all who promised me they could fix the issue and then didn't and hung up and didn't call bac
Question
I am going through the same thing. Our landline started with xfinity. We changed to AT &T for only 5 months. When I tried getting the number ported back to xfinity I was told it would take up to 4 business days and we were given a te
Porting AT&T landline to Xfinity Voice
On 9/30 I signed up for Xfinity Voice and filled out Xfinity's information for port my AT&T landline to Xfinity. The Ports FAQS said it would 24 hours. When it didn't transfer, I called Xfinity and was told it could take 24 to 48 hours. Today I called Xfinity and was told it could take up to 1 week.
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Charged for account closed 2 months ago
It is 5am where I am and I am receiving a charge of 41.40 despite having NO SERVICES SINCE NOVEMBER. I returned my internet equipment on the night of November 18th, and transferred all my cellphones to a different carrier on the week of Thanksgiving. In December, I recieved a charge, that no one in
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Billing
Charged for service fee never asked for or anyone come out here
I have reached out so many times to Xfinity... trying to get this resolved, and I either get hung up on or switch to a different tier, No one ever came to my house, I shouldn't be charged a $120 for a service fee that I never got. And also I've been paying with the same debit card since the day that
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Billing
How does Xfinity survive with such terrible customer support?
To: Kohposh Kuda (only his email and address are hidden from the public) I spent most of today (Saturday, January 10th) becoming more frustrated with Xfinity Mobile and my decision to switch last month from Verizon to your mobile platform. Today, I had to go into an Xfinity store in Aurora Colorado
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Plan
Cancel Services Error
Several attempts to call and receive callback to cancel services but I keep being sent in ya loop. I have moved locations where I already have internet setup and no longer need Xfinity. Please assist with disconnect and cancellation.
Question
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Customer Service
Thank You for your help!
Marking SPAM emails as NOT spam does not work
I have several emails that go into my spam folder and they are NOT spam. This has been happening for months including emails from my financial institution. I mark them as NOT spam, they disappear for a few minutes then come right back into the spam folder. I've even tried sendig them to inbox and no
Question
XfinityThomasA, I appreciate your help. However, l learned yesterday that dealing with Comcast by smartphone is difficult. I could not enact an immediate payment by phone. You had so few reps available that I kept getting the same one.&n
Had It With Comcast
These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec
Question
How can enable access to the Xfinity Gateway Admin Tool if I do not have access to the Xfinity app?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
Question
Showtime with paramount+
Why call it showtime with paramount+ if it's it not truly with paramount+? Change the name, end the stoopid confusion. Don't you people steal enough of our money already? Forcing us to have channels we don't want instead of giving us the channels we do want. Ripoff company! Also, why does this tag (
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Channels and Programming
Good morning @user_axbd86, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the charge for the tech, and the issues with the billing, but you have come to the right place f
XfinityJeff
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Charged for service fee never asked for or anyone come out here
I have reached out so many times to Xfinity... trying to get this resolved, and I either get hung up on or switch to a different tier, No one ever came to my house, I shouldn't be charged a $120 for a service fee that I never got. And also I've been paying with the same debit card since the day that
Question