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Order new Xi6 4K box
Hello, I would like to order a new 4K Xi6 CATV box to be shipped to my home. I went to a local Xfinity store and they told me that are out of stock.
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Internet cable disconnected from utility pole
The internet cable that runs from my house to the utility pole has been disconnected as the result of a weather related incident. I tried to call an Xfinity agent, but I wasn’t able to reach anyone. What is the best way to get this resolved as soon as possible?
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Excited for the brand new fiber Xfinity connections! What could go wrong? EVERYTHING!
As a new Xfinity customer, I was excited to see that brand new service was being installed in my area! The 1.5 days my service worked it worked great. However when it is not working, it is impossible to get any service or any truthful information from support. I find it very concerning when all the
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Sure, but they've been here twice for installs (us and our neighbor) and we both asked about the condition of the box and they were supposedly going to do something and never did. Now its causing business loss and its getting worse.
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
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Hello @kewpy, thank you for the update. Since this is a third‑party app, we can share your feedback with the appropriate team for consideration in future updates. At this time, it isn’t a known issue with our engineering team, but we truly appr
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Terrible customer service
I moved from one address to another and called customer support to help with my move request. They told me everything happened as it should, but when I call in for tech support it still connects to the old address with no options for new address. Then when I log in to the xfinity app it tells me I h
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Excited for the brand new fiber Xfinity connections! What could go wrong? EVERYTHING!
As a new Xfinity customer, I was excited to see that brand new service was being installed in my area! The 1.5 days my service worked it worked great. However when it is not working, it is impossible to get any service or any truthful information from support. I find it very concerning when all the
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Customer Service
Hello @chibidarknight, we did get your direct message, and we would be happy to continue in our message thread with assisting you.
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
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Hey there, Bpar50! We appreciate you posting on our XFINITY Community forum regarding your recent issue encountered when trying to watch Paramount Plus. I understand how frustrating that can be, especially when you are looking forward to watching you
Paramount+ not working for five months
I can’t watch any of the shows on Paramount without getting the error code after it painstakingly loads for over five minutes. The show will play for 30 seconds and then I’ll get the error code. This was going on since October I’ve placed 24 calls to Paramount and they just say they are working on i
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Great question, user_j32b7p! The discount begins within 45 days of signing up.
why $2 discount on autopay and paperless billing disappear from my recent bill? I'm not a business account but a residential account.
Is it an error to remove my $2 discount on monthly bill of a residential account?
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Moved service address, peacock premium is now not working
I had Peacock Premium for free from Xfinity. I moved addresses and I think they gave me a new account number or something during the move. Not really sure. But now, when I try to activate Peacock Premium through the link on my xfinity account/subscriptions page (it goes to a peacock page) i get this
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Sign-In and Account Management
Hello @user_wb6hkb I am sorry to hear you are experiencing issues with your service. We understand the importance of staying connected and having reliable service at all times! When you experience an interruption are you signing up on the Xfinity app
Service outage
There is a continuous amount of service outages in my area due to XFINITY. If I am paying for a service every month I expect consistent service. I have only requested one service credit this year and apparently I have a limit now? “
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Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
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Customer Service
Thanks for taking the time to reach out through our community forums, user_0t1qry! I'm sorry to hear that you might be getting charged for Xfinity Mobile Care after canceling your mobile service. Our team would be more than happy to look over the acc
Cancel insurance
I canceled my mobile line back in December and your system is still trying to bill the insurance I had for it
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Awesome, I'm glad to hear that you were able to schedule an appointment with one of our awesome technicians @user_ibw95g. Would it be ok if we circled back with you here tomorrow to see how the visit went and make sure your connection issues have bee
Internet drops several times a day and has for several weeks
This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac
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Unable to redeem the discounted Universal Orlando tickets available to Xfinity Rewards members
Hi, I've been unable to redeem the xfinity reward offer for discounted Universal Orlando theme park tickets. I've claimed it in my Xfinity Membership account (gold level, started service 11 months ago), but when I follow the link from my offers to the page (https://www.universalorlando.com/web-store
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Customer Service
@CommonUnhappyCustomer @XfinityEmilyB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for
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Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!
I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent conne
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