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user_lk30x8 Hello! Thank you for reaching out. We are sorry to hear that you're having issues with Peacock Premium. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send

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Trouble activating Peacock Premium subscription.

I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r

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@JasonWho Our team is here to help. Can you provide us more details on what's happening on your end and what troubleshooting steps you've tried?

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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

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Good morning @user_hh5fk1 are you still experiencing speed issues?

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XB8 is giving 0% out of my 1GB plan

recently I experienced that my internet speed drops to significantly low - almost 0 percentage out of my 1 GB plan. I called xfinity support, the diagnose test couldn't find anything, the gateway is online, but download speed is very very low, around 2mb out of 1 GB plan. The box was hot, and I can

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Customer Retention, lies, undelivered promises and multiple accounts

I have spent over 5 hours on the phone and as many in chats over the past month. In short, I was promised a rate for internet, in writing, in a chat that was not honored when the contract was sent. I rejoined the chat and was told "sorry", so I called and spoke to someone in customer retention. I wa

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My internet and cable won’t reboot after a power outage

Internet and cable not working. Tried rebooting cable box and modem

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I work today until around 5pm. I will message you as soon as I get home. Thank you!

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VOICE MAIL NOT WORKING

I am a new mobile customer but am also a internet Diamond customer . I just switched to Xfinity Mobile and everything seemed to be fine until I realized my voice mail greeting is not active. When you call me all you hear is the default message. I have spent two days traveling back and forth to the X

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Email login

My email is not updating. I received a message to enter my password which I did. But the email is not updating. The last email I received was from Tuesday. Please help.

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File complaint against an employee

An Xfinity employee called out by a neighbor trespassed without asking permission to come on our property with 2 signs clearly posted private property no trespassing. He the used profanity at me and told me "walk away". I was inside my fenced pool and fenced yard. I don't appreciate any employee fro

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New construction installation

My house is in construction and needs to be scheduled to run service to the house. How do I start this process? The address is not in your database?

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Accidental New Account Created and Order Placed

I was shopping for a new plan outside of the App, and accidentally placed a new order under a new account linked to my existing account. I need to cancel this new order and account immediately before I am charged or shipped anything

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Need support on disconnections for 6-10seconds every 10min

Its been very annoying to have videoconferences and gaming. Videoconferences lag and gaming disconnects. I tried already: Turning off wifi to reduce load on the modem Wired connections Restarting Power cycle for 10min Factory ResetPlease help The connection is fine but every 10min disconnects for 6-

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Customer service

I have been out of internet service for two weeks and I will not get a technician until Sunday. The 26 with that which I cannot meet this appointment. This means that I will have to reschedule this appointment and I will have not had service for at least 2 plus weeks. I need to be reimbursed for the

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Xfinity Support

I would like to cancel my services as I am moving to a place with internet already. I would like to handle this online. Thanks.

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I believe it can be solved quickly.

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I am being double charged

I need to direct message a Xfinity support.

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I am being double charged

I need to direct message a Xfinity support.

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Fail Comcast

You might be an employee with xfinity but most are full of chit. They say we rest assure you but do not follow up on their broken promises. I'm paying for services that you always FAIL TO DELIVER. Case and point. End of story.

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user_5g52g2. Thank you for sharing those details. I can completely understand why you're concerned. While it's certainly important that the line was canceled, I agree that doesn't address the larger concern of how the line was added in the first plac

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Stay away from Xfinity and Xfinity Mobile, they don't take security seriously.

2 days ago a phone number was added to my xfinity account. I was completely unaware of this until receiving a text message that the phone number and phone were added to my account. I immediately called and had the phone number cancelled, but the agent was unable to be helpful with how this had happe

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Will do. Just to clarify: there was a typo in my post above. It is season 2 of The Ark that had the deletions.

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Excessive ads on dvr recordings

In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a

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