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Modem just blinks orange
I’ve been without any internet for about 4 days about a day messing with everything and communicating and nothing made an appointment but that’s still 3 days away I just wonder why my modem that’s only a year old just randomly started flickering orange
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Your Home Network
We want to thank you for reaching out on the Community Forum for support with your plan switch issue @user_w3oojr. We are glad we were able to resolve your issue with a new promotional package and removing the need for installation. Never hesitate to
Switching plans from 500Gbps to 300Gbps
Hi Team, I'm looking to downgrade my service from the 500Gbps to 300 Gbps in order to save money. My introductory rate of $50/month expired after 2years and now it's going to $85/month. Looking at plans, the 300Mbps / $70 per month plan will save me $15 a month. I go to "purchase the plan" and it sh
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verify identity
I am not getting your text to continue the identity verification for process of new phone order purchase. order # 373120027196153485
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Customer Service
@XfinityKei message sent, thank you for taking the time
Wifi equipment fried by lightning
At around 4am a sever thunderstorm passed across our neighborhood. A lightning strike occured near the post where all the lines are. My light service was briefly interrupted with a surge but returned after a minute or so. All my outlets seem to be in working condition but now my Gateway/Modem doesnt
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@J_DelgadoGarcia Im glad to hear everyone was ok after the storm. I can help you with your connection and modem concerns as well as help you get a replacement device. Can you please direct message me your first and last name along with your full serv
Wifi equipment fried by lightning
At around 4am a sever thunderstorm passed across our neighborhood. A lightning strike occured near the post where all the lines are. My light service was briefly interrupted with a surge but returned after a minute or so. All my outlets seem to be in working condition but now my Gateway/Modem doesnt
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@user_z4fk59 Thanks for reaching out to our team for help with your payment concerns. I would reach out as well. Our tea can help. Can you please direct message me your first and last name along with your full service address so that I can provide mo
Pay reversing
Xfinity, I got a email explaining that you sent back my internet payment for no reason. I haven’t even received a DIME. I have auto pay set for this reason AND your website that I’m typing this on at 2am is completely dog water. Please fix your system and mistakes.
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user_wmd8vu Thanks for reaching out for help with getting your refund on your closed account. We can certainly help with getting this completed. To confirm, has the account been closed for 30 days, and all equipment (if any) returned?
Refund negative balance
Hi I would like to get a refund on a negative balance on a closed account. Thanks
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user_e6b65u Hello! Thank you for reaching out to us here on our Community Forum. Our Engineering Team is aware of the issue with NHL Center Ice and is working on a resolution to resolve the program information issue. Other users have reported that th
NHL Center Ice Program Guide Information Not Loading
I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s
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Xfinity Mobile international data not working on Premium unlimited plan
I am on the premium unlimited plan and had confirmed with support while in the states that my lines are good for data roaming internationally. Once I started my trip, the data worked for couple of days and stopped working on both lines due to some unknown reason. Have chatted and spoke to xfinity su
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Network
Good morning @user_ihavv9, and thanks for posting to the Xfinity forums, I hope this message finds you well. As someone that is low-key obsessed with The Office, I can understand the desire to get the Peacock subscription working, and you have come t
PEACOCK WON ACTIVATE Something unexpected happened Please close this pop up and try again. If the problem persists, try again later
Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later THIS IS THE ERROR MSG
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MikeinCali Let's take a closer look at your connection and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary &b
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o
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Wifi equipment fried by lightning
At around 4am a sever thunderstorm passed across our neighborhood. A lightning strike occured near the post where all the lines are. My light service was briefly interrupted with a surge but returned after a minute or so. All my outlets seem to be in working condition but now my Gateway/Modem doesnt
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Accessibility
Pay reversing
Xfinity, I got a email explaining that you sent back my internet payment for no reason. I haven’t even received a DIME. I have auto pay set for this reason AND your website that I’m typing this on at 2am is completely dog water. Please fix your system and mistakes.
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Billing
Refund negative balance
Hi I would like to get a refund on a negative balance on a closed account. Thanks
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Billing
Xfinity, you have a serious problem....
A few weeks ago Xfinity did a scheduled maintenance somewhere on the system that caused an outage in my area. Ever since that was done i have been having issues with my service. connection drops, really slow speeds. I am paying for 800mbit internet service and the modem is customer supplied. So now
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Customer Service
Switch from provided router/modem to my own
I tried going through Tier 1 support to reach Tier 2 or Advanced Repair to see if the CPE MAC (or maybe a different provisioning profile?) could be released. I have my own device that I want to connect directly to the Nokia ONT (or ONU), but Tier 1 can’t escalate to Advanced Repair unless their syst
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Your Home Network
App missing functionality
App is missing all pages except overview and account. I cannot access account setting for the network nor can i run speed tests or security checks, or even see what devices are connected to the local network. This is a serious issue
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Xfinity App
user_gizp4a our team will see what steps we can take to help. Are you able to let us know if you already have Xfinity internet service and confirm if you would be a new Xfinity mobile customer?
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verify identity
I am not getting your text to continue the identity verification for process of new phone order purchase. order # 373120027196153485
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