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Yes @Cori22, guests can connect to your home WiFi by scanning a QR code generated through the Xfinity App. However, the QR code can still reveal the password depending on the guest's device type. If you'd prefer not to share your private home
Wifi Guest Security
I have the Xfinity Modem Router and I am about to get rid of it. I feel extremely unsafe about the fact that there is no guest network. I had someone in tech support at Xfinity tell me that if I give a guest, as in someone I don't really know well, my QR code that would be safe and there is no way t
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Hello @user_wppz17, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Disconnect service
Hi, I am requesting to cancel/disconnect my Xfinity Internet service. I have moved and no longer need the service. Please process the cancellation. I am not interested in changing or modifying the service.
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Hello user_3colzg, I work from home to, so I understand how frustrating it can be if your service is not up and running as you expect. I would be happy to work with you and do some troubleshooting. May I ask what steps you have already taken(I don't
Disappointed with Xfinity
I was a customer with xfinity a few years ago and I end up cancelling because it was down most of the time. I gave them an opportunity again and got service with them last Saturday and guess what , it’s Monday and I haven’t had internet all day, I couldn’t work since I work for home , it’s just so f
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Need help setting up tech appointment
Hi. After my router was unplugged for carpet cleaning, now I can no longer connect to the internet, I have checked and rechecked all the cables, have done all the trouble shooting I can, checked for possible outages in the area just in case. I even tried to reset and then reactivate my router with n
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Customer Service
Tsivyaf My team can further help you with your mobile concerns today as it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In t
My phone doesn't work. Comcast says it was ported out. AT&T says it's not portable because Comcast has it locked up.
AT&T did a lot of research before telling me that the phone could not be ported because Comcast has it. Comcast says it was ported out a couple of weeks ago. I did have a couple of conversations with Comcast a couple of weeks ago. One conversation resulted in my text messaging being disabled, and th
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Deleted Account
I have an account that was with a comcast email. Ever since they deleted my email the game I used has signed me out of it. I cannot get the account back because the password has been lost and I cannot recover it since I don’t have an email to send it to. I don’t know what to do because Xfinity isn’t
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Sign-In and Account Management
user_u4cu4c Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here's the detailed steps to direct me
Scamming heartless salesman
Was scammed into signing up for mobile service on a apple iPad. Was told it was part of my internet bill but that was a lie. Now im told I cannot return this device or cancel the service for 3 years. I explicitly said I did not want this iPad but the salesman would not update my internet service wit
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I want to cancel my appointment for Saturday September 3. I got my service to work
I would like to cancel my upcoming appointment tomorrow September 3.
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Customer Service
iguard link
our internet is down due to storms. Xfinity chat sent me the iguard link and they were going to add an additional way for me to use the internet. However, I can’t open the link. Anyone else have this problem?
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Getting Started
Ready to take legal action against this company
I have been charged $382.26 for the past year AFTER moving to a new home and new city. I cancelled my cable and ONLY transferred Internet. I returned the equipment and I spoke to more people to resolve this issue than I can remember. I was told twice that I would be credited and the charges were sto
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Billing
Update as of 2 SEP 2026: additional tests all showed less than 500mbps (some much less). Xfinity rep worked through the process with me (as they have done in the past) and sent another refresh to my modem... results did not improve. They are sending
internet speed
I have the 2100 mbps download speed plan (the fastest plan offered). I receive emails from xfinity regularly stating that they measured my speed at, or above, plan speed. I just received one today that said they tested our connection at 2390 mbps. Our internet connection is PAINFULLY SLOW, all the t
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I'm needing a call back from corporate escalations to resolve an issue that wasted over 2 hrs of my time in store after i politely expressed to the rep that i did not have hours to spend on this at that time. And another that took over 5 months to ho
The inability to have an issue resolved is ridiculous
I submitted feedback over a week ago. I got the generic form letter from the customer service experience owner and 1 person attempted to call me during my business hours. I asked for communication via email. I also attempted to email and call her back 3 times with no response. After first being char
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user_6faecy, the speed-to-gateway test gives us the most accurate results of the speeds being delivered to the gateway. If we had any issues with the speeds going to the home or at your location, they would reflect there. I'm not pointing the fault a
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
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user_u9up8x Hello, are you still having issues with your email?
frustrated
I stopped getting emails @comcast.com on my computer and I couldn't connect with the app on my Samsung phone (message said phone version no longer supported or something like that). So, I bought a new phone (galaxy s26) and added the xfinity app from google play store. I've signed in as instructed t
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@user_6otz19 What issue are you currently experiencing? My team is here to help, but I would just need some details of your issue.
The inability to have an issue resolved is ridiculous
I submitted feedback over a week ago. I got the generic form letter from the customer service experience owner and 1 person attempted to call me during my business hours. I asked for communication via email. I also attempted to email and call her back 3 times with no response. After first being char
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Hey @Courtneyxdiane, Thank you for visiting our official Xfinity Forums Community support page. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Peacock Premium st
Error code for Peacock
I recently moved to a streaming package and already unlinked my old account number from my profile. I am completely locked out of Peacock by error PPG_0017. I need a Tier 2 specialist to open an ECM ticket to clear the stuck activation token on my identity.
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Thank you @user_unclta for taking the time to work with us on our Community Forums, @user_unclta. We truly appreciate the opportunity to assist you. I'm glad we were able to remove the additional $15 monthly equipment charge, remove the retur
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Recurring inactive equipment charge
Hello, I am requesting a review and billing adjustment for a recurring $15/month “Internet/voice Equipment” charge on my account. I have one modem that I currently use, and that equipment is reflected separately on my bill as the $15/month Modem Rental charge. The additional $15/month charge is for
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