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@user_7mm355 so when you say "reset all of your favorites" on step #3, are you saying we still need to go one by one to reset all Favorites using the TV remote?
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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@user_1tod7m next day, still not fixed. Xfinity doesn't deserve the prices they charge us. YouTube TV is sounding better and better.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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After spending an hour last night on the phone with Xfinity L1 support to no avail I figured this out this morning. Here is the true fix. 1. Basically what they have done in their infinite wisdom is deleted your favorites. And since your default view
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Same issue this morning, all favorites gone. Fix this please. Diamond level user.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
Question
user_120pdx Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "
Splitting accounts
I am trying to find out if there has been a decision made to remove from my account so that he can start his own account
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user_aylaina, Hi there! Thanks for reaching out. I can definitely understand your frustration. If you've been trying for three days and continue receiving the "XOE.DE.500.9.1" internal service error, that's certainly longer than anyone would ex
Internal service error?
I was offered 1 year free of mobile service, but everytime after I put my card information in the screen turns into “internal service error, please try later. XOE.DE.500.9.1”, how much later do I have to wait? It’s been 3 days. Also what’s the problem?
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@user_mdfdrj Thank you so much for reaching out to us regarding the open pedestal box. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address
Reporting a broken pedestal box/junction box
The pedestal box/junction outside of my apartment complex is broken/open, and coaxial cables have been pulled out of the box. Trying to report this so that a technician can come out to repair.
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Hi there, user_r8etrz Thanks for taking the time to reach out to us! Our team will be happy to get a ticket opened for this wiring concern. Can you please send us a direct message with your full name and service address so we can take a clos
Exposed and severed wires
We had a major storm move through our area a week ago. A tree uprooted and exposed and severed several wires. I have tried to call and use the app to report this issue, but can’t get through to anyone. The automated phone bot hangs up on me. And the app keeps giving me an error. How can I get someon
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Splitting accounts
I am trying to find out if there has been a decision made to remove from my account so that he can start his own account
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Customer Service
Thank you! I have just sent a direct message to Xfinity Support with my account details.
Can't confirm delayed internet equipment shipment date or billing start date for new service
I recently signed up for new internet service and chose the delayed equipment shipment option for my equipment, since I won't have access to my new home until late August. I have two concerns I'm hoping someone can help me verify: 1. Delayed shipment date: My account and my order confirmation email
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user_3wstrc Thank you for giving us the opportunity to assist you with your account. Please reach out to us again if you have any other concerns we can help with.
Lower wifi rate
My roommates and I signed up last year for wifi at $40/month. Now that it has been a year, it is going up to $70/month, but there is a new Xfinity deal available for new customers to get the $40/month rate with a 5 year guarantee. We would like to stay with Xfinity at the $40/month rate, but we have
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It's not totally fixed yet. Duh. I added my favorites back in. Realized I wanted to ditch one. It's still in the list even though it's not starred.
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Gateway Fiber opened the pedestals on 42nd Place North, Plymouth MN ALL AMPLIFIERS and cable connections are exposed. xfinity - Comcast should come out and reclose the pedestals.
Reporting a broken pedestal box/junction box
The pedestal box/junction outside of my apartment complex is broken/open, and coaxial cables have been pulled out of the box. Trying to report this so that a technician can come out to repair.
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user_7zvevi I would be reaching out too. Our team is here for you. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Star
Report Property Damage
I have reported property damage twice with xfinity. I have uploaded photos and documents. My 1st claim was closed shortly after making it with no resolve. The 2nd claim was closed withing 5 hours of getting a claim number wiyh no resolve.
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I have the same issue here on set top box - no favorites but streaming app shows my favorite channels list. Xfinity needs to send a notice on the tv box to all customers and then push the update correcting this. What is the timeframe for this
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
Question
Exposed and severed wires
We had a major storm move through our area a week ago. A tree uprooted and exposed and severed several wires. I have tried to call and use the app to report this issue, but can’t get through to anyone. The automated phone bot hangs up on me. And the app keeps giving me an error. How can I get someon
Question
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Customer Service
Wish Xfinity would fix the Disney plus issue. So tired of not being able to watch
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@RickVick Yup. Same here. Had to rebuild my favorites. After all that. LOL. Xfinity can suck it! LOL
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
user_4u3o8y Thank you for posting on our community forum so we can help you with your Xfinity service in preparation of your move. Please send us a direct message with your full name and complete service address to “Xfinity Support”.
Cancel my service
I need my service cancelled on September 15 2026 and my September payment prorated accordingly. I am moving outside of the Xfinity service area, so I am not interested in maintaining coverage at all. Absolutely ridiculous that this is the only way to cancel service.
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Good Morning, @jamesb2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with not seeing the data usage reporting on your account, and not showing you as the primary use
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Internet Data usage for August 2026 is not displaying
My Internet data usage for the Month of August 2026 is still showing 0gb. Today is August 17, 2026. 0Gb is not realistic and unlikely. I have used Chrome browser and Edge. Plus, I use the Xfinity App. All with the same results. I went "over" in December 2025 So this is important for me to know my us
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