Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (497.5K)
Thank you for confirming that, I'm glad to hear the replacement box is working this moment @user_ujn8o4! Given that the previous box worked for about three weeks before the issue returned, we'd like to continue keeping an eye on this. I've set a remi
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Thank you for your help. I have sent a direct message.
Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
Question
Thanks for sharing! Let's take this to a private message, so we can gather your account information and schedule that tech for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look a
Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
Question
@XfinityAldrik Not yet. We'll see how long it lasts though.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Swap out equipment
I think I have old equipment. Is it possible to take my current gateway back to an Xfinity Center and swap it out for something current without being charged?
Question
•
Your Home Network
Can’t enable third party access - no gear icon
I’m trying to access Comcast email on my iPhone and this article says to “click the gear icon” after logging in to enable third party access. I have no gear icon to click after logging into my account.
Question
•
@user_nsw6wv I sent a message. When will someone actually respond Did you send the DM to Xfinity Support?
What can I do about excessive trimming of my Hemlock tree by Xfinity
After 40 years of a cable line attached to my house with no service since it was owned by TCI, Xfinity decided to cut my Hemlock excessively. Limbs that were no where near the abandoned lines. They had been asked repeatedly to remove the lines since we got service because they buried the new line. T
Question
@user_6y2tdi Just an FYI....we're all real people here, and in the US. And here, in the Forums, you wouldn't be on the phone with anyone anyway, but we're real! Or, at least I was this morning when I woke up. 😉
Corporate needs to be contacted!
Xfinity customer service has took a complete wrong turn. Xfinity does not care as a company to help its customers out. There is no way to get to anyone that matters. They block us of any means of getting ahold of anyone. Now that they have their AI service in place we as customers have been clean sl
Question
There is an address listed on the bill, and it specifically says "Please do not mail equipment, devices, or payments to this address. What gives? Time to file a complaint with the CPUC? Not best answer.
Where to send my payment by mail
Hi, I closed my account and have a final bill. I wish to send payment by mail, but the payment address is not listed on my bill or anywhere online in my account. I see this question has come up a lot in the forums, but there is no clear answer. Got hung up on by the Billing department, and can't get
Question
user_n97nl8 Thank you so much for reaching out for help with your recent installation. We would be more than happy to help look into the placement for you. Could you please provide an image so we can get a better idea of the work needed? As for the i
Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
Question
There's still the open question of why certain recordings were deleted: three recordings from season 1 of The Ark (8, 10, and 12) are now available only through Plex; three from season 1 of Matlock (11, 14 and 18) are now available only from Paramoun
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
Question
Having swapped the boxes again shouldn’t be an issue @user_ujn8o4. I do appreciate you letting us know that you've already exchanged the equipment. Is the new box experiencing the same issue and displaying the same error code?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Not Accessibility/disability related. Moved to Your Home Network.
Worst WiFi of all time
Mind boggling how often this wifi cuts out. Cannot game for more than 30 minutes at a time. Cannot stream TV shows without the wifi cutting out. Can’t be on my phone without the wifi cutting out. This is the only internet company I have ever had issues with. Worst wifi service of all time. Will neve
Question
Hello @user_8ofiol, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Could we get a little more information, so we know how to better assist you? Are you using a cable box? Fire
What happened to my channels
We had to log back into the tv. Now we can’t get YouTube how do we get that back?
Question
@Luluflyers This is happening to me too right now! Please help! There are TWO missing accounts! They are saying they do not exist!!!!!!! When did you last access them on the web?
EMAIL ADDRESS DISAPPEARED FROM ACCOUNT; NO TICKET OPENED DESPITE BEING TOLD IT WAS
Subject: Executive Escalation Request – Inaccessible Email Mailbox To Whom It May Concern, I am requesting assistance from your Executive Customer Relations team regarding an unresolved issue with one of my Comcast/Xfinity email accounts that has been ongoing since May 2026. This email address has b
Question
@rabbits2 As of last week, all messages are shown as read? Unread are not BOLD FACE Have you cleared your cache and cookies? Signed out, then closed your browser and started a new session?
my unread messages are not showing as bold on the web
As of last week, all messages are shown as read? Unread are not BOLD FACE
Question
@XfinityAldrik I swapped boxes (again) earlier today so will not having the same box be an issue? It's the wifi box (both times, I don't have the bigger one that uses coax). The person at the store said if it happens again to try the other box; I sa
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Good evening user_ql0o8w 👋 Thanks for joining us in our community! When it comes to our billing, we can only print one name on the mailing line for any given bill, but we can update that from one name to another if you'd like. You can also add new m
Adding my son bae so it can be printed on the bill
Adding my son name so that it can be printed on the bill
Question
Hello user_26v9cq, thank you for reaching out here in our Xfinity Community forum. I am saddened to hear about the issues you are having, but I will be happy to assist you. For the packet loss, it is likely a tech may be needed, but there are a few s
XfinityJeffB
commented
28 minutes ago
to the conversation:
0
0
Degradation of service
I have been experiencing very frequent network dropouts all throughout the day and especially in the evening hours. It will either completely drop or partially drop and have massive packet loss. This occurs maybe 7-8 times on a good day and each of these bouts will last either 5 seconds or a few min
Question