Xfinity Community Forum

Hi there, @rcromika. Thanks for reaching out to us here on the Community Forum. As @Latoque pointed out, providing those details would help us to determine what is going on and assist. If you could get us that information, that would be awesome.

XfinityFrank

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8 minutes ago

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Comcast.net email account

I can’t get into my email account

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XRE 03121

Long story ... updated main box. Didn't work properly. Service tech dispatched. Yada yada ... on the 4th box. That is finally working but small boxes can no longer get regular programming. DVR works, streaming works. Two more techs sent out. Boxes upgraded to new wifi. Things work for a day and then

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Channels and Programming

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Hi there. Thank you for following up. Please respond to the direct message. We will continue this conversation there.

XfinityDemetrise

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28 minutes ago

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Utility box

Hello, I wanted to let you know that the utility box in front of my house appears to be slightly tilted, and the bottom is partially open. I can see wiring, and there appears to be a large amount of dirt inside. Could you please send someone to inspect it? Thank you.

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@user_9845ac The Xfinitywifi you are connecting to is our hotspots. These hotspots are fed from any Comcast Business or Xfinity residential customer modems that have the hotspot access enabled in their account settings. So the connection is going to

XfinityMatthew

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31 minutes ago

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My Area is basically a dead zone for Xfinitywifi (WLAN), but I have the home service

Does Xfinity as a company know its roaming wifi (WLAN) in my area is poor? I have Xfinity service at home but my job is only like 6 minutes away from my house and I can see xfinitywifi on my laptop, but the signal is so weak, I can't connect. Fort Myers, FL 33916, is a dead zone pretty much. Will th

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F Xfinity and MLB. But I guess those 10, 20, 30 million dollar per year contracts need to be paid somehow.

user_d08oun

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36 minutes ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

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Hello,Thank you for the instructions, but honestly this has been very frustrating. It has been difficult to find the right place to report this issue, and when I call, there does not seem to be an option for something like this. The utility box is op

user_6fa3m1

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37 minutes ago

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Utility box

Hello, I wanted to let you know that the utility box in front of my house appears to be slightly tilted, and the bottom is partially open. I can see wiring, and there appears to be a large amount of dirt inside. Could you please send someone to inspect it? Thank you.

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user_wrzaua We truly value the feedback and apologize for any frustration. Your satisfaction and confidence is always our top priority.

XfinityThomasB

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40 minutes ago

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Diamond member

Hello, I see you can get an unlimited line for two years free. Can that be used on an existing line? Looking online it doesn’t say it needs to be a new line. thank you

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@XfinityMatthew Use the hotspot checker and type in this address. 3681 Michigan Ave, Fort Myers, FL 33916 It's not the exact location, but in the same area (exact location is a little south). You'll see that it's not highlighted in pink, s

user_9845ac

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40 minutes ago

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My Area is basically a dead zone for Xfinitywifi (WLAN), but I have the home service

Does Xfinity as a company know its roaming wifi (WLAN) in my area is poor? I have Xfinity service at home but my job is only like 6 minutes away from my house and I can see xfinitywifi on my laptop, but the signal is so weak, I can't connect. Fort Myers, FL 33916, is a dead zone pretty much. Will th

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@XfinityJohnG that’s very upsetting it can’t be used on an existing line. It shouldn’t make a difference but thank you.

user_wrzaua

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43 minutes ago

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Diamond member

Hello, I see you can get an unlimited line for two years free. Can that be used on an existing line? Looking online it doesn’t say it needs to be a new line. thank you

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I have a subscription to Extra Innings thru Xfinity. Is there a way to watch games when I’m away from my home network WiFi ?

user_616b0z

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49 minutes ago

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MLB Extra Innings

It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t

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@mizers96, hello wanted to follow up with you to see if you received any updates from the game.

XfinityMarshante

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55 minutes ago

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M

URGENT: Routing Issue in Game

I am playing Oldschool Runescape and i'm playing on West Coast servers but i am being routed to East Coast servers, rendering the game unplayable and xfinity needs to do something about it. multiple people i know cannot play for 10 minutes without disconnecting

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user_9cb0b4 Thanks for reaching out about having trouble paying your billing through the app. We would be happy to look into what is causing the problem, and get it fixed for you as quickly as we can. What is the problem you run into when trying to p

XfinityEricB

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1 hour ago

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Cannot pay bill

This is the second month in a row ive went without service for days. Im not able to make a payment by app, website or over the phone. This app needs fixed

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I wanted to watch the Florida Panthers hockey games in the playoffs and they are only on NBC. My HOA has the internet contract with Xfinity so I'm up the creek. I'm furious because half my viewing is for NBC stations. Any work around suggestions w

user_voxgvr

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1 hour ago

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No more NBC

Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity

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Cannot pay bill

This is the second month in a row ive went without service for days. Im not able to make a payment by app, website or over the phone. This app needs fixed

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Billing

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Request for reduction in bill

I would like a rate reduction because of the loss of abc network during this time of dispute. I am very displeased with the conduct of Comcast’s over the years and insist on a considerable reduction based on lack of good customer service and constant increases without justification. I’m so unhappy w

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Xfinity Stream Website

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@user_gvfnhb Thanks so much for taking the time to update us. We are so glad to know your subtitle concerns have been resolved for your Peacock account. If you need anything more feel free to create a new post for us. Have a great rest of your day!

XfinityKei

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1 hour ago

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I need Peacock subtitles permanently off.

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock

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I pay almost $300 a month for basic cable/internet plus $100 for the season to be able to watch Royals Baseball on one of 3 TVs. Now, without warning there is no station to watch SNL, The Today show, etc.? I can't wait to call Comcast this morning to

user_osixsd

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1 hour ago

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No more NBC

Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity

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@user_5abl94 Thank you for adding a comment to this thread. We are happy to hear your concern has been resolved with Xfinity Mobile. If you need anything further please let us know.

XfinityJanelle

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2 hours ago

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Buyout contract needs to be paid

Switched to you back in October, was promised a buyout contract money about $500 per line, which I switched two lines , my final bill is about $904.31 , been calling customer service, incentive department over 20 hours of calling times, over thirty emails sent to your incentive department, and every

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Hello @user_tguw9l, thank you for taking the time to leave a post. Sorry to hear about your experience with the billing concerns on the mobile phone you returned. That’s certainly not the experience we want for our customers. We understand how

XfinityMarshante

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2 hours ago

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Bunch of criminals

This stupid company is run by a thieves and liars.. still charging me for a phone that I returned over a year ago.. no heads up when they are gonna take the money. They just decide when they need to pay rent they’ll steal from me. Worst company EVER.

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Just an update, magically after posting here and everywhere else my issues, few days later Xfiniti sent me my buyout contract money after six months

user_5abl94

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2 hours ago

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Buyout contract needs to be paid

Switched to you back in October, was promised a buyout contract money about $500 per line, which I switched two lines , my final bill is about $904.31 , been calling customer service, incentive department over 20 hours of calling times, over thirty emails sent to your incentive department, and every

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