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Xfinity created a new account when I changed my internet plan
My 1 year contract term with discount rate was set to end this upcoming February so I decided to proactively signed up for a new plan instead of potentially forgetting and being charged a much higher bill. I was logged in my current account, but somehow during the process Xfinity ended up creating a
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Customer Service
Why is xfinity customer support so horrible
I have not had voice service for months and finally just gave up and tried to cancel the service and moving to starling or att as xfinity customer support model is to avoid dealing with its customers bu doing ever thing possible not to have a real person speak to you and promise issues will be corre
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Customer Service
Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)
Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local
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Your Home Network
Thanks for posting on our community forums for assistance, 1joe2002. The easiest way to stay updated during a service interruption is through our website or the Xfinity App. Those always have the most current information, and you can also enable text
Undetermined outage
The outage map shows nothing besides our address for an outage and the estimated restoration keeps getting pushed back further and further. I work from home and I need connection
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Undetermined outage
The outage map shows nothing besides our address for an outage and the estimated restoration keeps getting pushed back further and further. I work from home and I need connection
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Customer Service
Are you also experiencing issues outside of the service interruptions @user_w8hezw? I see you mentioned the occurrences that happened recently you received the notification of the service interruption. Here's also some great internet troubleshootin
Lost MDD Timeout
For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for
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I also have the same dilemma. This should have been between Xfinity and USPS already. Been to the store, showed them the receipt as proof that the phone was sent already and gave me a ticket number. After 2 more ticket numbers that by the way closes
USPS lost trade-in phone package
I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day
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No Connection internet or x1 for 24 hrs inexcusBable
A group of homes in neighborhood no internet or x1 for 24 hrs (while homes across road all fine.) No status updates only a statement saying outage. No representative to talk to for status. As a senior citizen In this cold weather this lack of repair is life threatening Fix it now 27907 pinpoint Cros
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Your Home Network
Hi @user_fanta,Thank you for reaching out and creating a new post. I appreciate you taking the time to use the Xfinity Forums. I understand you have speeds issues which are performing well under the 1 Gigabit speeds you mentioned. Getting down to 20-
Internet is slow
I pay for 1gig internet and for the past week I’ve only been getting 20-40 megabytes. I’ve tried restarting and resetting my modem and router and nothing works.
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Hi, I have the same issue (the iPhone app doesn’t allow me to enable admin mode because I’m already in bridge mode). My modem has the label “ CGM4981COM” on it which I believe makes it an XB8.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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File a complaint
I have been with Xfinity for decades, but over the past two years I have experienced consistently poor customer service. Each month, I was charged for services I was not using, including home phone and cable. Although representatives indicated that adjustments would be made, those adjustments never
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Channels and Programming
Thanks for reaching out over our community forums, user_mzn4io. I work from home and rely on a stable internet connection to do my job, so I fully understand your frustration and desire to get this fixed. You've come to the right place, and our team
T3 Timeouts, Profile Flapping and other signs of upstream ingress.
I have been having issues for about 12 weeks and have had several tech visits and no solutions found. My local xfinity manager told me that there was no ingress or signs of issues on my modem. However, my logs are full of issues that other sources are the cause of my issues. I suffer from dropped zo
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Hey @user_luvq5s, Thank you for visiting our official Xfinity Forums Community support. We would be more than happy to assist troubleshooting the Xfinity Video picture quality issues that you are experiencing. Are you using an Xfinity X1 video set-to
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Hi there @NetwrkrPrime just wanted to reach out to see if you are still having issues with your TV programs?
tech support
In the middle of the movie, it gives me a black screen and sometimes it comes back and sometimes I have to change channels because it seems stuck on the black screen
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This happened to me as well. This is absolutely bizarre. My package was opened and then the box ends folded back together. When I opened the box the iPhone box was in there and was cut open with no phone. I immediately called Xfinity and they opened
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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bill/statement loading issue
"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks
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Your Home Network
I can get on Peacock but 90% of the movies are locked. Went to the Xfinity store here in Yuba City Ca. and he worked on it for about an hour then he told me he couldn't fix it. I was suspose to have access to all of the movies. &nb
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Diamond member can't activate Peacock Premium
Hi, I’m a Diamond member in the new Xfinity Membership program. I received the email stating that I’m eligible for the free Peacock Premium benefit, but when I click the activation link it says I’m not eligible. Other Diamond members are reporting the same issue, and it appears to be caused by an en
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