Xfinity Community Forum

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Same. This all started like a week ago.

user_gb2qg7

commented

3 minutes ago

to the conversation:

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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I’m waiting for a call back from Xfinity on my issue, I’ll post of if I get a resolution.

user_93l3ed

replied

19 minutes ago

to the conversation:

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Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

Question

Hi @user_pjpo6d Thank you for reaching out on the Xfinity Community Forums. Are you still having email issues? Have you been able to try the suggestion from our amazing expert @Again?

XfinityJanelle

commented

24 minutes ago

to the conversation:

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Email

Why can’t I login my email? I just reset my password

Question

Greetings, @user_0o8hn6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this SIM lock issue, and I want to ensure you’re able to get in touch with

XfinityJamesC

commented

24 minutes ago

to the conversation:

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Sim Lock Issue

Good morning! I paid off my iPhone 15 yesterday morning in the amount of $172.97. After speaking with a chat agent, I was told the unlock request was placed and would completed within 24 hours. That was yesterday around 8 AM EST and it is currently 10:30 PM EST, my phone still says it is sim locked.

Question

Hello kceecee! I hope that you are having a fabulous Monday aside from the mobile service issues you have been facing. I'm very sorry that your phone has not had good service for the past week. I know our phones are lifelines, and it's crucial that t

XfinityPaula

commented

31 minutes ago

to the conversation:

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Poor service

I have had poor service on my phone for over a week not which has left me without a cell phone which limits my day to day work. Who can help me with service. POOR

Question

user_464ef3 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"

XfinityThomasB

commented

37 minutes ago

to the conversation:

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Billing : Complaint Wrong expectations

hello I’ve been a Xfinity customer for years now and last month I enrolled in an installment plan with Xfinity seemed like a really great deal and worked for our financial status now when contacting Xfinity when I was close for payment, they said there was no payment due now the next time I did cont

Question

Poor service

I have had poor service on my phone for over a week not which has left me without a cell phone which limits my day to day work. Who can help me with service. POOR

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Customer Service

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Same issue. iPhone 14 w/latest iOS. Recordings from 10/27 through today are not deleting! All published workarounds/fixes DO NOT WORK.

user_a70e61

commented

37 minutes ago

to the conversation:

0

U

Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

Xfinity stream app doesn’t work on Roku, wants me to subscribe, can’t get free channels.

rayposocco

replied

40 minutes ago

to the conversation:

0

U

Xfinity Stream App on Roku trying to force subscription

I downloaded the Xfinity Stream app onto my Roku device and logged in; however, the loading screen is trying to get me to subscribe to a television package for $48/month more on my bill. There is no place to decline this subscription, so I cannot move forward on the app. The xfinity stream app opens

Question

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Billing : Complaint Wrong expectations

hello I’ve been a Xfinity customer for years now and last month I enrolled in an installment plan with Xfinity seemed like a really great deal and worked for our financial status now when contacting Xfinity when I was close for payment, they said there was no payment due now the next time I did cont

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Billing

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Latest status and logs from modem: Current Time: Mon Nov 24 10:01:13 2025 Startup ProcedureAcquire Downstream Channel: 585000000 Hz LockedConnectivity State: OK OperationalBoot State: &

user_m3uhhj

commented

59 minutes ago

to the conversation:

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Frequent intermittent connectivity issues - T3 timeouts

My internet drops multiple times throughout the day. There are times when the connectivity issues are so frequent that the internet is unusable. I WFH so this has been incredibly frustrating. This issue started about a month ago. At that time I was using an ARRIS SURFboard SB6141, which I've had for

Question

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No resolution for faulty system in stead asking me to upgrade internet plan to avail offer which I never used or activated

user_jpfi3b

replied

1 hour ago

to the conversation:

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Free line offer disappeared

I am not able to use my free line offer. It is not showing me up like before after my first order was cancelled due to device back order. please revert my offer so I can add my lines and order device.

Question

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Bumping this as this issue is getting worse. Connection drops occur at least 5 times per hour.

user_m3uhhj

commented

1 hour ago

to the conversation:

0

U

Frequent intermittent connectivity issues - T3 timeouts

My internet drops multiple times throughout the day. There are times when the connectivity issues are so frequent that the internet is unusable. I WFH so this has been incredibly frustrating. This issue started about a month ago. At that time I was using an ARRIS SURFboard SB6141, which I've had for

Question

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I am having the same issue. I ordered an Apple Watch for my son on 11.15 with an understanding that it could be set up as a standalone line. After eight hours with tech-support and with several different representatives, there’s a true misunderstandi

user_3013f8

commented

2 hours ago

to the conversation:

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1

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Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

Question

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Can't seem to actually get a technician out here

I recently signed up for Xfinity and opted to do a self-install. I have compatible equipment, but it turns out none of the coaxial cable lines that reach the perimeter of my house are apparently connected to anything on the far end (cable modem can't sync to any channels). I've been in touch with th

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Your Home Network

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Tried multiview again for NFL games yesterday. It defaulted to the Steelers Bears game on CBS and the Vikings Packers game on Fox. I wanted to watch the Jets Ravens game which was also on a CBS channel we receive, but it wouldn't let me add th

jfhask

commented

2 hours ago

to the conversation:

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Multiview Channel

So I guess this Multiview is kind of only National feeds example notice No Phillies Royals game on Sunday afternoon with NBC Sports Philadelphia only All NFL Football games on even though showing Local CBS and FOX with NFL Redzone. It's ashame nice feature but has flaws.

Question

Hello, @user_m8jjgg Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t

XfinityThomasC

commented

2 hours ago

to the conversation:

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My laptop cannot log into my wifi says it paused

A couple of laptops are paused, and cannot connect to my private network it says to go into xfinty app and unpause the device I open the xfinty app and it shows it on line and not paused. This is driving me crazy also. Next step is to cancel this ridiculous service, it claims it's the best but I fin

Question

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pixelation after neighborhood network update

Our neighborhood had internet down a good part of the day close to two weeks ago. Ever since, our cable tv channels get pixelated quite often and the sound goes bad when this happens. All shows recorded have the same thing but watching from an app like netflix or prime. It happens on both of our tv

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Non-X1 Service

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user_ksa3r0 Can you attempt to delete and reinstall the app? Rest assured, we will make sure to help get this sorted out. Appreciate you getting us in the loop on the issue.

XfinityThomasB

replied

2 hours ago

to the conversation:

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U

Xfinity stream app won’t sync with DVR

I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.

Question

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No error messages; yes it happens with all devices.

user_ksa3r0

replied

2 hours ago

to the conversation:

0

U

Xfinity stream app won’t sync with DVR

I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.

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