Xfinity Community Forum

Hello XfinityRichard, I believe the reply below if for another question thread I had for Xfinity Mobile promotion. I am glad to here this response. For the question/request above, do you think the implementation of Disney+/Comcast Promo/

CableCo10

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New Feature Request - Chat Bot Integrations with your distribution channel partners.

New Chat Bot Feature Request - three vendors in delivery of a single telecommunications service coordinate their chat bots to solve single issue for the consumer. 1) One Ticket # for end-user, 2) disconnect end-user while background work completes. Similar to existing peering network coordinated cir

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I 100% agree with this Xfinity subscriber! Every single year Xfinity increases subscriber rates, despite the fact that our wages do not keep pace. We endure more outages, contend with more equipment failures and are unable to speak with live agents w

user_7xa86z

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2 minutes ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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Hello user_p7njyy 👋 I appreciate you coming through our community with your concern, and you're in the right place for help! When it comes to utilities being marked through JULIE/811 tickets, our local teams are exceptionally thorough to mark any li

XfinitySeth

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3 minutes ago

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Marking underground cables

I need to dig parts in my backyard to divert rain water away from my home. There I can see a Comcast cable buried into the ground near the area. I need it marked. I put in a JULIE ticket and it was marked as not a conflict but that is incorrect.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 minutes ago

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Switched modem speed capped 100mbps - Need Tier 2 Provisioning Correction

I switched cable modems from one that was capped at 600mbps to a another one (ARRIS S33) from another home I lived in that allows me use the speeds on my new 1.2gbps plan. After installing the new S33 and adding and activating through the Xfinity app, my internet speed is capped at 100mbps, so it se

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Tv reception is pixilated and sound cuts out

TV reception is bad. Constantly pixilated and the sound cuts out.

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Channels and Programming

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Canceling my service

I want to cancel my service. The price is getting too outrageous. I can’t afford it

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Getting Started

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 minutes ago

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Marking underground cables

I need to dig parts in my backyard to divert rain water away from my home. There I can see a Comcast cable buried into the ground near the area. I need it marked. I put in a JULIE ticket and it was marked as not a conflict but that is incorrect.

Question

Got it! We're sorry to see you leave, but we can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sign In" if necessary &b

XfinityDilary

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10 minutes ago

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cancel tv service

I want to cancel my Tv Services. How do I do so?

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Thanks for clarifying, user_fnu9ow. For security, we recommend you avoid sharing personal information publicly in the forums. Can you please send your information privately via DM? To send a Direct Message: Click "Sign In" if necessary • Click

XfinityDilary

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12 minutes ago

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Billing information

I no longer reside at an address that I receive a billing statement from. Once a month Xfinity emails me the amount due but I haven’t lived at the address in question since 12/31/25. How can I stop this from occurring?

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I did the waitlist and the technician determined the cable was cut by the previous team. Since he could not do underground restoration, I would have to schedule a new installation. This means waiting for dig services first, then the underground team.

user_bx2pnc

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13 minutes ago

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Xfinity cut my cable

My neighbor was getting a new line installed and in the process Xfinitys contractor cut mine. I've been without service for a week and now they tell it could be as long as 14 more days to replace the underground line! Can we not get a temporary overhead line or some kind expided service! [Edit: remo

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@XfinityJustinM alright I just sent the dm now.

user_ant257

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13 minutes ago

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Mistaken Payment that has snowballed out of control with ETF fees

Hey, so I'm gonna start from the beginning of this problem to lay it all out. So autopay made a payment of $34.95 on March 29th but the problem is that I didn't have the money at the time and while it showed up in my bank statement it was reversed a day later and I thought "huh, I guess the payment

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Thanks for your feedback, @konopal. A number of reasonable offers have been made that E. W. Scripps hasn’t accepted. Comcast continues to work towards making this programming available again with fair pricing and terms for our customers. We hop

XfinityJeniece

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14 minutes ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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Oh, no! I hope everyone is safe. We appreciate you connecting with us here about the damaged wires. It sounds like you would need a technician if the internet is out as well. You've come to the right place for assistance. I'll have to get a ticket op

XfinityLinda

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18 minutes ago

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Schedule technician

I lost internet outside. Wires were a damaged.

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@XfinityDilary Moving to different areas

user_hwznxa

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19 minutes ago

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cancel tv service

I want to cancel my Tv Services. How do I do so?

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Hey @user_maa1yj Thank you for taking the time to reach out about your recent payment. What is the error message you are receiving with the payment?

XfinityEva

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20 minutes ago

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MY payment is not showing

The payment I mailed on March 28th is not showing on my account. I tried to go online to pay and I am getting an error message

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Thanks for reaching out here on the community forums, user_zm4x20! For clarification, are you seeing a charge for Netflix on your Xfinity bill, or are you seeing a charge directly from Netflix on a credit or debit card statement?

XfinitySean

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21 minutes ago

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Activate my Netflix

My Netflix is not working

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Switched modem speed capped 100mbps - Need Tier 2 Provisioning Correction

I switched cable modems from one that was capped at 600mbps to a another one (ARRIS S33) from another home I lived in that allows me use the speeds on my new 1.2gbps plan. After installing the new S33 and adding and activating through the Xfinity app, my internet speed is capped at 100mbps, so it se

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Customer Service

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@XfinitySeth Thanks for responding. First I have to say that thankfully I am not being charged for services at my old address. That matter was resolved as of January 2026. I am currently receiving emails for the monthly billing of services where I d

user_fnu9ow

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23 minutes ago

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Billing information

I no longer reside at an address that I receive a billing statement from. Once a month Xfinity emails me the amount due but I haven’t lived at the address in question since 12/31/25. How can I stop this from occurring?

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Schedule technician

I lost internet outside. Wires were a damaged.

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Accessibility

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Please put back NBC back on my xfinity. We as customers should not be penalized for ongoing negotiations when every year you increase prices anyway. I want to be able to watch the KY Derby next weekend. We should refunded for all the time we could no

user_cchg0a

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24 minutes ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles