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Good morning, @user_a5y06s . The next step will be to have a technician come out, survey the site, and determine what’s needed. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" i
Relocate service from overhead to under ground
I’m constructing an addition and need to relocate the service under ground. A conduit has already been installed. What steps do I need to take to move the internet service?
Question
Hi there and welcome to Comcast @rcorno4. Thank you so much for reaching out to us regarding your TB services. Some networks are not available out you while being on seasonal hold.
Seasonal hold NOW TV - lost channels
I just started a seasonal hold on my internet with enough WiFi to run my smart devices and I opted for the NOWTV so that I can still use my xfinity stream app to watch TV away from home However I no longer have ESPN & FS1 on my app. Can you tell me what happened?
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Good morning user_5dr8vk. Thank you for reaching out on our Community Forum. I will be happy to answer your questions. If your internet is provided by your community, and you pay for the cable service separately, removing it would not im
Xfinity Support
Subject: Questions About Canceling TV Service and Impact on Other Xfinity ServicesHello,I need a written response regarding the impact of canceling TV service on my Xfinity Mobile and community-provided internet service. Please answer the following questions in writing: I am reviewing my Xfinity ser
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Hello @33abdul, thank you for your comment. Sorry you’ve had to continue following up after already providing photos and clear documentation. I understand why the lack of contact over the past 22 days has been so frustrating. We’d be happ
Property Damage Claim
Hello, On September 23 2026, direct Xfinity employees were doing work on my property and severed my private lawn sprinkler/irrigation lines while digging. I have verified that these were direct employees, not third-party contractors. I need an official corporate representative to help me immediately
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@user_8intuu Thanks for reaching out to us. We do hate to lose you as a customer, but we do understand your concerns about needing to cancel your services due to being out of the country. You've reached out to the right team to help you with your c
Cancel Internet and Mobile Services from Overseas
Hi, I'm currently outside the United States and would like to cancel both my Xfinity Internet and Xfinity Mobile services effective November 8, 2026. I'm unable to call customer service from abroad. Could an Xfinity representative please assist me with the cancellation through private messaging? Tha
Question
Relocate service from overhead to under ground
I’m constructing an addition and need to relocate the service under ground. A conduit has already been installed. What steps do I need to take to move the internet service?
Question
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Customer Service
Good morning @user_6de193 our team can make sure the account is closed. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "Start new conver
cancel my Xfinity Internet service when I am outside of USA
I have permanently relocated from USA to other country, and would like to cancel my Xfinity Internet service. I am unable to call 1-800-934-6489 from my current location because the toll-free number is not connecting. Please help me process the cancellation through this messaging service. I would al
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user_4mod42 Thank you for reaching out to our Xfinity Forums Team regarding your billing concerns. I'd be delighted to assist you with your billing, and make any necessary adjustments. To begin, please send us a Direct Message with your name and serv
Incorrect bill
I just reviewed the upcoming bill for Nov. In the amount of about $329. Last month we had cable issues for several days which even the advanced technical team could not fix remotely. That’s why a technician was sent at no cost to us. The upcoming bill includes a charge of. $105 for technician visit
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Comcast claim number [Edited: "Personal Information"]
Property Damage Claim
I work for Crown Castle Fiber, which is seeking to submit a property damage claim to Comcast. On October 24, 2024, their underground fiber duct and cables were damaged by directional boring conducted near 2000 Conner Street, Noblesville, IN 46060 (40.459502, -85.9989135). The boring work was being p
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user_oc4ktc We see that you replied to us with the information needed, but it was removed as you posted it in public for your security. We need you to provide the information in direct messaging using the instructions posted by @XfinityGabriel p
My bill is too high and if not reduced I might have to cancel the service
I have been using Comcast service more than 25 years and the bill keeps on getting worse
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@user_6fgclz Thanks for reaching out to us. We apologize for any issues you're having with your membership offer. Please send us a direct Message including your first and last name and complete service address Here are the detailed steps to direct
Membership benefits that cannot get access
Hi, i got back in May 2026 2 tickets for universal (any of the 3 parks in Florida) but the moment i tried to reedem to go this weekend but everytime i tried to put a password and was denied. i called Universal Florida, could not be done. I also called customer service and after reviewing customer se
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I have the registered agent address, CT Corporation System, on Market Street in Indianapolis. If my $6,250 plumbing claim is not escalated to an insurance adjuster within 48 hours, a formal lawsuit will be filed in Marion County Small Claims Court.
Property Damage Claim
I work for Crown Castle Fiber, which is seeking to submit a property damage claim to Comcast. On October 24, 2024, their underground fiber duct and cables were damaged by directional boring conducted near 2000 Conner Street, Noblesville, IN 46060 (40.459502, -85.9989135). The boring work was being p
Question
property damage claim[Edited: "Personal Information"]. I expect to be contacted within 48 hours or I will file claim in small claims court
Property Damage Claim
Hello, On September 23 2026, direct Xfinity employees were doing work on my property and severed my private lawn sprinkler/irrigation lines while digging. I have verified that these were direct employees, not third-party contractors. I need an official corporate representative to help me immediately
Question
Hello there, @user_s32547! We've got an update to review with you today, if you'll meet us back in our direct messages thread. Thank you!
XfinitySara
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Need confirmation of cancelation
Called to request cancelation but did not receive confirmation number
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