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@user_2d2bp7 Using the Xfinity App: 1. Open the app and log in with your Xfinity ID. 2. Tap the Account tab at the bottom of the screen. 3. Select Bill details under the account balance section. 4. Tap Bill settings in the payment section, then choos
Unable to change payment method
I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr
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Can Not Activate Xfinity Modem
Can't activate Xfinity modem. My modem worried. Please help. Thank you
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Your Home Network
Hi there! Thank you for taking the time to share all of those details. I can definitely see why this would be frustrating, especially after already going through the activation steps, reviewing the help articles, and spending time with support withou
Peacock removed after service changes
Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re
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user_9r7oxb Hello! Thank you for reaching out. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New
Close my service of my account
Hello I wanted to cancel my service before my bill got high and yes it did I tried calling and customer service and having trouble contact with your company. I still have the phone on my account but recent my phone is damage need to replace my phone but you can email on what I have on my account.los
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I'm getting an error message saying it can't be done now. (change payment method)
Unable to change payment method
I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr
Question
user_z74ln6 Hello and thank you for reaching out via our Xfinity Community Forums. One thing to check is whether you can receive Comcast emails but just can't send them. Even when the server settings and port numbers look correct, a few common issues
Can’t send out email from iPhone, paid!
Can’t send out Comcast mail in about 3 months. Reset mail at iPhone, confirmed all port numbers, but no help!
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Good morning @user_zam65j, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry to hear about the issues with the ethernet ports on the modem, I know how frustrating that can be, but you have come
Ethernet ports
All 4 of the Ethernet ports in my modem stopped working suddenly, I tried resetting the router and changing the ethernet cable multiple times and it still doesn’t work.
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user_hzthj6 Thank you again for reaching out. We are glad that the issue with getting you logged into Peacock was just getting the right email address figured out. Have a great weekend!
Peacock activation help: Your Xfinity account is already linked to another Peacock account
I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe
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Thanks for reaching out to us. We're available 7 days a week for employee support between 6 am - 1 am ET if the phone team was unable to resolve your issue.
Need to cancel service
There is no option to cancel service online. Xfinity chat does not do anything and asks for a callback which has option a week away. I want to cancel now. This must be illegal to make cancellation so difficult but onboarding is few clicks.
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@user_wixflg My apologies for all the frustration this has caused you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top righ
Blacklisted/Blocked Device
I purchased a brand-new device from an Xfinity store and shipped it to another state. Before I was able to activate the line, the package was lost in transit. When I contacted Xfinity, I was instructed to activate the lost device so it could be blacklisted, after which I was directed to Assurant for
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user_dh7amg Please come back to us in Direct Message if you still require assistance. We messaged you there and are waiting for your response.
Worst Internet Connection is experiencing and worst customer support
Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis
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They told me to contact y'all cause I needed help finishing up my account I just came a new customer
They told me to contact y'all to finish my account I just came a new customer
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Customer Service
Peacock removed after service changes
Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re
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Customer Service
@user_eson09 The "most helpful ever" response you're talking about is an AI-generated slop answer. Giveaways are the numbered and "The Fix"/"The Nuance" formatting, and phrases like "The X Trick" and "Reality Check." I'd caution against trusting AI
Ye Olde IPv6 /60 Prefix Request
Like many others over the years, I've been trying to set up IPv6 with a /60 (or, dare I dream, a /56?) prefix. No matter what I've done, it's always /64. I've tried asking live chat and they can never answer. [Edited: "Language"], even talked to a retail employee some time back and he'd been trying
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Almost 5 hours then also NO INTERNET.. HIGHEST LEVEL OF FRUSTRATION !!! KUDOS TO XFINITY FOR THEIR AWESOME CUSTOMER SUPPORT !! AWESOME JOB
Worst Internet Connection is experiencing and worst customer support
Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis
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move wifi services
I am unable to move wifi services to a new address. Can anyone help?
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Accessibility
Worst Performance got proved again.. Awesome !!! Again internet was down for 3 hours.. 3 days within last 5 days ..
Worst Internet Connection is experiencing and worst customer support
Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis
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user_grgazn Hello! Thank you for reaching out. Can you elaborate on what issues you are having specifically? We know you mentioned you are a new customer. Are you having difficulty setting up your modem?
XfinityBenjaminM
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They told me to contact y'all cause I needed help finishing up my account I just came a new customer
They told me to contact y'all to finish my account I just came a new customer
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