Xfinity Community Forum

Hello user_2son48 Thank you for your post here in our Xfinity Community forum. We appreciate you and your time. We can only recommend the Xfinity app. That would be the only one that would honor your warranty, and we can only troubleshoot the X

XfinityJeffB

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27 minutes ago

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Security camera viewing

What app can I use beside Xfinity with Xfinity cameras to view through security cameras

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@user_808dfn When setting up your Google Wi-Fi nest pro look for standard rectangular ports usually labeled LAN, Ethernet. Plug the cable into one of these. It should work the same way.

XfinityAbby

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44 minutes ago

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Does my router have a WAN port?

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Line transfer between accounts

Having a heck of a time getting success transferring an existing line from one Xfinity Mobile account to another. Two chat sessions, a visit to Xfinity store in person, and talking to two different representatives on the phone I cannot get movement on it with no explanation why. I just get referred

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Plan

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@user_l9zllx You're welcome! I am glad we could help. Was there anything else we could assist you with?

XfinityAbby

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1 hour ago

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Returning Xfinity Wifi Extender

Hello, I no longer require the xfi pod, the xfinity store would to accept it when i returned my xfinity pro equipment and told me to fill in the details here --> https://www.xfinity.com/support/articles/return-exchange-xfi-pods I'm not due a refund or anything since it was provided as part of the xf

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Support ticket ECM0024050645

They closed my support ticket after not only not being able to help resolve my issue but also messing up my data. 2 days in a row, 4 different live chat agents, and over 4 hrs of wasted time. Xfinity mobile has been the worst experience ever. Every chat gets disconnected & I have to repeat myself as

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Network

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Thanks, I've sent a follow up message there

jetuser1

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1 hour ago

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Constant outage without resolution

Starting since this prior Sunday (7/26) the internet in my neighborhood has been very flaky with repeated outages reported by xfinity. I've already had a technician come out and visit on Wednesday and they said everything looks good on their side. Speaking with my neighbors they all have Xfinity as

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Really slow WiFi

I am supposed to be getting 500 mbps and I’m like 10 mbps or less

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Your Home Network

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@XfinityThomasC hello, yeah I already returned the pro extender, it was there that the store to told me they can’t accept the xfi pod. Ok well I guess if I’ve tried to return it and you’ve said that it doesn’t need to be returned I’ll just not worr

user_l9zllx

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2 hours ago

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Returning Xfinity Wifi Extender

Hello, I no longer require the xfi pod, the xfinity store would to accept it when i returned my xfinity pro equipment and told me to fill in the details here --> https://www.xfinity.com/support/articles/return-exchange-xfi-pods I'm not due a refund or anything since it was provided as part of the xf

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Hi @user_cw901d. Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered. We do not currently provide billing and troubleshooting support for the NOW Int

XfinityDemitrius

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2 hours ago

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Complaint-Continuing Billing After Cancellation

I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring cha

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Double shipment accident

I purchased 3 cameras but never received tracking info then I reached out and did receive info but ended up getting 6 cameras in the mail, can I keep them or should I return

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Devices and Equipment

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Hello user_f29z2h, thank you for reaching out here in our Xfinity Community forum. We appreciate you taking the time to do so, and I am happy to assist you. When you wanted to add the channel, what method did you use (Internet, calling in, chatting)?

XfinityJeffB

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2 hours ago

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Problems with Xfinity services

I am so disappointed in Xfinity. I went to add a streaming service, everything looked great for 1 day. Nothing but problems since. I just wanted to add a channel, now after many chats, calls and a store visit I need to have a tech visit. I am looking into Verizon. I have been a loyal customer but no

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Accepted Solution

We're happy to assist with applying any applicable credits @user_jg9cer. Are you able to rejoin us in DM as we are unable to discuss billing details publicly? We'll then be happy to proceed. Here's the detailed steps to direct message us: C

XfinityAlyssaA

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2 hours ago

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Credit on account

On July 6 I discovered that my TV was not working. I was not able to get Xfinity channels on my Samsung TV. I unplugged it waited and turned it on again. So, I called Xfinity Customer Service, and we tried a series of tests to get the Xfinity channels to come on to my TV. After the 30 minutes, the C

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PLEASE PLEASE stop sending me these emails. This format is too confusing. I will not answer you anymore. I sent a letter to your corporate office....please please leave me alone.

user_jg9cer

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2 hours ago

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Credit on account

On July 6 I discovered that my TV was not working. I was not able to get Xfinity channels on my Samsung TV. I unplugged it waited and turned it on again. So, I called Xfinity Customer Service, and we tried a series of tests to get the Xfinity channels to come on to my TV. After the 30 minutes, the C

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NFL NETWORK

Xfinity is going to have a lot of cancellations if you don't get the NFL Network / Redzone back before the season starts!! Myself and several of my friends will be switching over to DirecTV because they still have the NFL Network! Workout your little problems and get us our Network back before the s

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Rules and Automations

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Problems with Xfinity services

I am so disappointed in Xfinity. I went to add a streaming service, everything looked great for 1 day. Nothing but problems since. I just wanted to add a channel, now after many chats, calls and a store visit I need to have a tech visit. I am looking into Verizon. I have been a loyal customer but no

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Accessibility

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@user_b2206f If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Me

XfinityQuemekia

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2 hours ago

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Problems with Reward Redemptions

This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over

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Hey there, @floppyhatmike, thanks for reaching out through Xfinity Forums. We would be happy to help you with your DVR box. When you experience service interruptions during storms, do your DVR recordings continue normally on the main box, or are you

XfinityJeniece

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2 hours ago

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RE: Need a XG1v4 box

Please let know how you got this taken care of. In a similar situation but my box is older X1 box (from 2014-15) that's only 1080 not 4k but want to keep my physical DVR since even at gig speed internet still have issues when it storms out on my other boxes that don't have dvr only cloud recordings.

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user_hv1jfb Thank you so much for stopping in to help with your Netflix app. That would be frustrating, especially if it was only the one app being impacted. We would be happy to help. Could you provide a little more detail on what is happening when

XfinityAmandaB

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2 hours ago

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Constant Netflix problems

For months problems connecting to Netflix only on one tv. Four tech visits. Third new box now 4k good internet speed. All other apps are ok.

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Yes, this everytime I claim a reward. Each week, there is a new one. I claim it, and then it doesn't appear as claimed .This has been going on since the change of how the membership benefits changed. Its very frustrat

user_b2206f

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2 hours ago

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Problems with Reward Redemptions

This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over

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I completely understand, @Lauraloo22! I got a spoofed call today and the bad actor said they were from Xfinity trying to get me to enter my information. Luckily I knew that was fake right away. They are getting better and better! This is our Service

XfinityRay

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3 hours ago

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Firmware Update

Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob

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