Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (486.2K)
false advertising about free cell service
In my Xfinity app it tells me I can get a free year of cell service. When I tried to do it it tells me I'm not qualified. I have been an Xfinity customer with internet for the best part of a decade so how am I not qualified. I have also submitted a query with the better business bureau website.
Question
•
Customer Service
Return label
Modem for internet already cancelled service want to return modem
Question
•
Your Home Network
We have the exact same issue. It’s obnoxious.
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
Question
You've got the right idea! In most homes, the more central the location the better. Please let us know how everything goes!
Using a 2-Way Splitter for Internet and Cable TV Connection
I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p
Question
@user_7aa7f5 We don’t have an AI team here on the Forums when you’re asked to send a direct message, you’ll be connected with a real agent like myself. Availability of symmetrical speeds can vary by location, so it isn’t offer
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
Excellent. This is what I'm thinking of doing. I have a coaxial wall connection that I currently use to connect my Xfinity supplied XG1 modem & smart TV. What I was hoping to do is add the splitter at that wall connection, then add my Arris Surfb
Using a 2-Way Splitter for Internet and Cable TV Connection
I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p
Question
user_co8q1v Great question, the availability would be tied to service available in a particular customers' location. Wi-Fi 7 is included with a version of our Xfinity equipment, the XB10. You can find more great information on what's included here: h
Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee
From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included". After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up
Question
I've even had agents on the direct messages tell.me I needed a new modem and they were sending me the xb10. Twice they promised but an xb7 showed up in the mail. 3 times they told me to go to the store and each time I spent gas money after they assur
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
Good afternoon, and thank you for reaching out regarding your promotion expiring and the increase in your rate @LilChamp27, we understand your concerns and are happy to help. We’d be glad to review any currently eligible promotions to see how
Cancel Xfinity due to promotion ending
Hello currently I pay 25/month for wifi due to promotion discount. The rate is increasing to 85$/month. If Xfinity cannot lower this rate I want to cancel
Question
I've direct messages so many times and I get someone in India that doesn't understand or using AI to respond with generic, non critical thinking replies. That's why I turned to the community. Why was I getting 100mbps before and now 40mbps but in rea
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Xfinity due to promotion ending
Hello currently I pay 25/month for wifi due to promotion discount. The rate is increasing to 85$/month. If Xfinity cannot lower this rate I want to cancel
Question
@user_7aa7f5 Right now I would be speculating to answer your questions without being able to directly look at your account, Please send us a direct message so we can take a look at things closer. Please send us a direct chat message with your full na
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
@XfinityAldrik This is on my account internet fact sheet Speeds Provided with Plan Typical download speed 351.04 Mbps Typical upload speed 114.98 Mbps
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
user_7jwttz The Direct Messaging icon should be located in the top right of your screen, just to the left of the Notifications bell. Please make sure you are logged in, or the icon may not be available.
Bill Pay fails
For months I am unable to pay my bill. All methods fron the Xfinity web site. All I get is a 'sorry' not working now. After suffering thru the phone robotr I got in touch with a live person. Again system code never repaired. I was given a web site to use, & it too fails. I have followed all troubles
Question
Cancel Xfinity due to promotion ending
Hello currently I pay 25/month for wifi due to promotion discount. The rate is increasing to 85$/month. If Xfinity cannot lower this rate I want to cancel
Question
•
Billing
No I. Am not on the blast I was on 300mbps amd then they upgraded me to 500mbps. I noticed that the 300mbps plan I was on offered 100mbps upload I still see the broadband facts on my account but the 500mbps I'm on now says I should get 40 Mbps. My qu
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
Question
I can't find DM for a chat ICON in right hand corner of the forum page.notify Xfinity.
Bill Pay fails
For months I am unable to pay my bill. All methods fron the Xfinity web site. All I get is a 'sorry' not working now. After suffering thru the phone robotr I got in touch with a live person. Again system code never repaired. I was given a web site to use, & it too fails. I have followed all troubles
Question
I am new to the forum. That you will notice as I fumble with where to reply. I retired in 1997 as a computer specialist & now a lost in tech.
Bill Pay fails
For months I am unable to pay my bill. All methods fron the Xfinity web site. All I get is a 'sorry' not working now. After suffering thru the phone robotr I got in touch with a live person. Again system code never repaired. I was given a web site to use, & it too fails. I have followed all troubles
Question
user_7jwttz Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name
Bill Pay fails
For months I am unable to pay my bill. All methods fron the Xfinity web site. All I get is a 'sorry' not working now. After suffering thru the phone robotr I got in touch with a live person. Again system code never repaired. I was given a web site to use, & it too fails. I have followed all troubles
Question
Thanks for meeting us here in our community with your concerns about the Xfinity Mobile free line for one year, @user_xixjop. If you read the details of the offer, it states the promotion is not available in all areas, and the offer is for new Xfinit
XfinityLinda
commented
8 minutes ago
to the conversation:
0
0
false advertising about free cell service
In my Xfinity app it tells me I can get a free year of cell service. When I tried to do it it tells me I'm not qualified. I have been an Xfinity customer with internet for the best part of a decade so how am I not qualified. I have also submitted a query with the better business bureau website.
Question