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I too am just about sick of all the outages this summer and now into winter. It seems like there is an outage every single week. What is Xfinity doing to prevent all the outages. You act like it is no big deal. People have security cameras that rely
Chronic internet outages making me reconsider Xfinity service
My internet will drop randomly throughout the day or will slow to a crawl. It's been doing this for a few weeks and started around the time there was an outage and work being done in my area. I've tried customer support, but I've found it really hard to get in touch with a human being.
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@XfinityRay I too am just about sick of all the outages this summer and now into winter. It seems like there is an outage every single week. What is Xfinity doing to prevent all the outages. You act like it is no big deal. People have security camer
Outages
Why do I consistently have outages I live in a manufactured home part that has a blanket Xfinity contract I hate it because the Wi-Fi [Edited: "Language"] here my TV [Edited: "Language"] most of the time always pixelated never records correctly what can I do to fix this
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Understood, and our apologies for any inconvenience or frustration this has caused. My team would be more than happy to further look into this for you, as well as stick with you until the line bury is complete. Please send us a Direct Message followi
RE: File complaint
I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up
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Billing issue
Multiple attempts to resolve. Finally corrected. Then all credits disappeared and credit balance disappeared. kevin longterm Xfinity customer
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Billing
I am having the same issue
No More Junk E-mail ?
I haven't gotten any junk mail since July 10. What's going on? I have junk mail filters in my mail client (Windows Live Mail 2012). I began filtering junk mail about two years ago. I used to never get junk mail, but for reasons unknown, I started to get lots of junk mail, 10-15/day. I filter to a Ju
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I too am just about sick of all the outages this summer and now into winter. It seems like there is an outage every single week. What is Xfinity doing to prevent all the outages. You act like it is no big deal. People have security cameras that rely
Outages Outages Outages Outages Outages Outages
Below is a list of all the dates of outages I've experienced in July. After trying for another credit due to yesterday's outage, I'm told too bad, so sad, you can't have any more credits. I am furious. Will an Xfinity employee come along and explain what it is I'm paying for, and why I'm expected to
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From my contact with Disney+ a few weeks ago, it appears to be a Disney issue, not Xfinity. The Disney+ issue has happened to me on multiple devices and connections which seems to heavily imply it's NOT an Xfinity issue. Since earlier this fall/late
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Refund promised 8/22/25 and still not have received on 12/6/25
Have had terrible cable service for months and months and months in the Roosevelt, NJ area. Have been told work is being done in the area. After not being able to watch shows because of freezing, pixling etc, and many, many calls, upgrading all of our boxes we were still having issues. Finally on 8/
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X1
Xfinity My Account
The website has been about as stable for me as it's ever been over the last few months. A few days this week things have been odd with it. Again today. In getting an answer to a question I can normally access in my account (but that wasn't working this week), and chatting with a person online, they
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Customer Service
@Kay1965 Thanks for reaching out. You are not the first to report this similar issue. We have teams looking into it. But in the meantime your account is not at risk of being shut off or any late fees and so long as the balance has been paid you can d
Billing system glitches?
Is Xfinity experiencing billing system glitches this week? I've received two official push notifications from Xfinity this week. I have no balance due on my account.
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Not helpful. Do I need to update my Comcast,net email ?
Cannot access Comcast.net email
We cannot access our Comcast.net email from iPhone 16 pro max nor Mac Book. Getting this pop up. (The mail server "map.comcast.net" is not responding. Verify that you have entered the correct account info in Mail settings. Server code "ALERT", server message "Temporarily blacklisted IP Address - try
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Billing system glitches?
Is Xfinity experiencing billing system glitches this week? I've received two official push notifications from Xfinity this week. I have no balance due on my account.
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Billing
I would like to cancel my service please. I need someone to call me back and I have changed my number. This is ridiculous that I can't find a number to call.
cancel service
I would like to cancel my service and it is proving to be very difficult. I don't like that I have to schedule a call back in order to cancel. Why is there not a way to cancel online? You can manage your account by adding services but are not able to cancel. I am sure this is intentional, but it is
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Hi @user_cpe1hx ,Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your damaged fence. I would be more than happy to offer my assistance looking into this furth
Property damage
The techs who came to my house to bury my line damaged my fence in two places. My gate will not latch and boards are busted and need replaced.
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I started contacting the xfinityagent this week because the original request was put in on 10/27/2025. The markings are in the lawn. As you can see I waited more than 2 weeks. This week I was promised 3 times that someone would be at my home t
RE: File complaint
I’d like to file a complaint because for 3 different days I was told that someone would come to my house to bury a temporary cable and no one had show up
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Thank you so much for your response, and we are happy to see how we can help. Please shoot us over a DM with your full name and service address to get started. To send a "direct message" / "private message" message to Xfinity Support: • Cli
Demoted from gold to silver
I’ve been with Xfinity for a really long time and I recently moved places but I realized I been demoted from gold to silver, an I was finally planning on using my gold deals, how do I get it back!??
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Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b
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Devices
Greetings, mjaaa24! We appreciate you sliding by our XFINITY Community forum. I would be more than happy to help with upgrading your TV box. Please send our team a direct message with your full name, the name listed on the account (if different), and
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XG1v4-A 4k TV box
I am wondering if the XG1v4-A box is still available. I have 2 Xi6-A 4k boxes, and they work fine, but one is far from the modem and has a weak signal.
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