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Broken inside wall adapter
the wire that goes from the modem into the wall broke in the wall I have called you guys and all I get is your stupid computer that gives me no help so now I am texting you here if you can’t fix it you won’t get paid
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Moving: same account need to start service at new address and stop service at old address end of month
I would like to have services at both my old address and new address while I'm in the process of moving. Please let me contact you directly. I will need my service active at the new address starting this week, and keep my service active at the old address until end of the month. I have my own equipm
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Your Home Network
Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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Wall outlet broke
The wire that goes into the wall, snapped off and is still in the wall. I need to have help getting it fixed
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Customer Service
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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Xfinity Stream Website
@Asyd Thank you for sharing the screenshots. We'll have to take a closer look. Please send us a Direct Message with your name and address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Sta
High jitter / Latency issues while playing GPS games online
I got xfinity installed in Feb and in June I started having issues with internet while I have been playing online competitive games like Counterstrike 2 I have been facing constant lag and jitter issues everytime and everyday. Been playing on wifi since day 1 and didn't have any issues before no cha
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@Opus18 I would say that contacting Norton may be the way to go but we will keep this open in case you do need additional help from us. Let us know what Norton says!
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Yes 109% sure. The screen shot will not show up here. Has some kind of error. This is a mess. Maybe I’ll call Norton because I’ve tried for 3 days and can get no password.
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Thank you for reaching out to our team here. I would be happy to take a look at any issue with your service and escalate that from here for you. Can you send me a direct message with the full name and complete address for your service? To send a dire
upload speed drops out randomly
hi so ive had 5 tech visits, I am experiencing chronic upload drops caused by upstream signal noise on the local plant. I have already had all lines and drops replaced from the pole to my modem. My upstream power is fine at 45 dBmV, but my logs are flooded with T3 timeouts and severe packet loss. Be
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Greetings, user_oox9e6! Thanks for reaching out with your I Cloud concerns. Just for further clarification, are you referring to I Cloud storage from your Apple Mobile phones?
i cloud
i cannot figure out how to get added back intom my i cloud acct we have two other family members that have it alreasdy
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Thank you! I have sent you a private message with my details. Will I be contacted for the resolution of the issue?
I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?
I don't see any option to activate my peacock subscription in my xfinity account
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Good evening user_zurrnp. I know you mentioned the TV is not a smart tv, does it have an HDMI port on it though? The Xumo Stream box should connect with an HDMI Cable to your television.
Can't get my Xumo connected .
I just got my Xumo today and I can't get it connected to my TV which not a smart TV. What can I do to make it work?
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Ok, thank you for the screenshot and for confirming that information @user_3b9wio, we appreciate it. Since the 90-day activation window has been missed, we’ll need to submit a ticket to our Advanced Repair team to help resolve the Peacock act
I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?
I don't see any option to activate my peacock subscription in my xfinity account
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Blocked emails
I am not receiving emails from places that send things to me to announce critical meetings or sign ins and they are not in my inbox, junk, or Trash. How can I check to see what email addresses are being blocked and I unblock them?
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I am having the same issue for the last 4 days. No email will show on the xfinity app. Please tell me you are at least working to fix this issue.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Good evening, and thank you for reaching out on our Community Forums regarding your Peacock activation concerns @user_3b9wio, we appreciate it. I see that you mentioned you’re not receiving the option to activate your Peacock subscription and
I missed my 90-day peacock activation window since I was not aware of it. How do I still activate it?
I don't see any option to activate my peacock subscription in my xfinity account
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I understand how that can be an extreme inconvenience, I will assume that your services are being affected by this issue correct @user_pae3o3?
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Wall outlet broke
The wire that goes into the wall, snapped off and is still in the wall. I need to have help getting it fixed
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