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@SteamMIA Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what options we have available to get this cable box back on to your account. To be able to discuss account specifics, please send a direct m
Need help escalating unresolved X1/account issue
I’m hoping an Xfinity employee can help escalate an issue that two lengthy support chats have been unable to resolve. An X1 box that had been working for years suddenly stopped working with error XRE-00250. During my most recent support chat, the agent investigated and confirmed that a previous Xfin
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@user_bisfkq @XfinityBrianH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
XB10 gateway only providing a small fraction of contracted speed
I currently have the 2GB/2GB internet package. My XB10 gateway is maxing out at a whopping 120mbps down. What is going on here? This is the second XB10 I've had, and each time I restart this device my download speeds decrease.
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Line down
Line is down so when the outage is repaired our internet will still be out
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Customer Service
My bill just doubled
My bill just doubled and it's too much!! Any way to fix it?
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Your Home Network
Magmon100 Thanks for the response and we are happy to help with this! Have you made sure the app is up to date and the system that it is operating on?
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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Thank you for reaching out to our team here about that battery backup issue. I know how concerning any power interruption can be. I do not have an exact formula showing for that type of backup. I did find that a 950VA (approx. 480W–510W) batter
Battery backup
I have the model X88 internet gateway. It's the only device plugged into a 950VA battery backup. During a recent power outage, the backup battery was drained after, maybe, two hours with no internet being used. We also use Xfinity for landline service, so no gateway equals no phone service. Before I
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user_jgf37v I appreciate that additional information, are you an existing Xfinity residential internet subscriber as well?
Xfinity Hotspot Not Emitting Correctly
So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active. I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot
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Support
add a secondary name to the Bill-To mailing address for proof of residency.
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Billing
v58
I have a Tivo with a CableCARD that was working perfectly fine for many years until recently. I sent it out for repair. The hard drive needed replacement, and no data recovery was possible. I think this necessitated re-pairing the CableCARD with my Comcast cable service. Or possibly re-pairing would
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Channels and Programming
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Xfinity Stream Website
user_bisfkq Thanks for reaching out to let us know you are experiencing speed issues with the XB10 Gateway modem. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this
XB10 gateway only providing a small fraction of contracted speed
I currently have the 2GB/2GB internet package. My XB10 gateway is maxing out at a whopping 120mbps down. What is going on here? This is the second XB10 I've had, and each time I restart this device my download speeds decrease.
Question
@XfinityJon it was working fine yesterday. But today is back to same issue. What’s to be done?
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
Question
Mariap2 thank you for using the Xfinity Community Forums page to reach out today. We can definitely assist you with getting an additional name added on to the bill. Please send us a direct message with your full name and complete service address to
Add a name to my bill for residency proof
Hi, how can I add a second name to the "bill to" address line for proof of residency?
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Can you help me check the status of my number transfer from Xfinity to Tello?
I'm writing to check on the status of my number transfer from Xfinity to Tello. I have already provided the account number and number transfer pin to Tello that I had gotten from Xfinity many days ago
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Plan
Yes I have, I’ve tried troubleshooting myself using methods that were mentioned in the support page. at this point I don’t know what to do.
Xfinity Hotspot Not Emitting Correctly
So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active. I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot
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Thank you for reaching out here about that Mobile service issue. I am sorry to hear about that experience so far. If you are not able to report that at the https://www.xfinity.com/mobile site, I will be happy to assist you with that problem from here
Reporting a cell service outage
I live on the west side of town and my cell service went out. My Internet is fine but it dropped me mid important call. I've missed an important appointment because I could not call, because the Internet calling is not working. I used every method on the website and it's all bots that keep trying to
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user_jgf37v I do want to mention that if hotspot signal comes from devices in the area on the network with the feature enabled, so if that were to be turned off manually by the signal owner it could impact the availability. That said, it does appear
Xfinity Hotspot Not Emitting Correctly
So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active. I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot
Question
THEECHRISV thank you for using the Xfinity Community Forums. We can definitely assist you with getting an additional name added on to the bill. Please send us a direct message with your full name and complete service address to “Xfinity Suppor
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Support
add a secondary name to the Bill-To mailing address for proof of residency.
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