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Thank you for circling back to let us know what you've tried, @user_qsb8vy. We just got a notification yesterday that the Xfinity Stream app was updated on the Samsung Smart TV operating system. They added a profile mode, so different household membe
Left menu on my Xfinity Stream app
How do I get my left menu, with my guide favorites, back on Xfinity stream. I have a brand new Samsung smart tv. When I first downloaded the app, I was able to find everything the same way I am on my other televisions. It appears an update occurred, which changed the layout of the home screen and no
Question
@XfinityOrlandoM Cool, thanks. If I start seeing ads, I'll come back here for advice, as I definitely will not be downgrading any time!
Max Duplicate Subscription / Entitlement Error - Basic and Standard Active
I have a duplicate subscription glitch on my Max account. My Max settings show both Basic with Ads and Standard active via Xfinity. Please have a Tier 2 agent refresh and re-provision my subscription entitlements to drop the Basic with Ads tier, as that is not the service I am paying for in my accou
Question
user_aovifh Thank you for reaching out to our Xfinity Forums regarding your recordings. I'm here to help. May I ask if you have your recordings set for All episodes, or just New episodes?
Programming question
I record Live with Kelly and Mark every day to watch later. It seems that on Mondays you always replay the Friday episode and never the Monday episode. WHY? PLEASE correct this!
Question
@WWSW21014 Thanks for reaching out about your log in concerns. We can certainly help. How long ago did you sign up? Did you previously have an Apple TV account? If so have you tried using that email address to log in?
Cannot access Apple TV through Streamsaver
I have Xfinity Streamsaver. All of my subscriptions are working other than Apple TV. I do not recall getting an activation email. When I look at my account page, it says the subscription is active. When I select "stream now", the page tries to have me accept a free trial. I've tried logging in with
Question
@ohellodarling When you order our streaming packages, HBO Max basic is included. So, if you've upgraded to the standard no ads it would show both subscriptions as you have done an upgrade that you can remove at anytime. If you're not seeing any ads
Max Duplicate Subscription / Entitlement Error - Basic and Standard Active
I have a duplicate subscription glitch on my Max account. My Max settings show both Basic with Ads and Standard active via Xfinity. Please have a Tier 2 agent refresh and re-provision my subscription entitlements to drop the Basic with Ads tier, as that is not the service I am paying for in my accou
Question
Activate cable box and remote
I have hooked up box to tv and wall cable but can’t get remote to turn on tv
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Customer Service
Congratulations on the new home @user_c1scy4 our team can help get your request submitted. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Cli
Removal of Inactive Overhead Comcast Line – Construction in Royal Oak, MI
Hello, I have purchased a new home that I am adding on to and will need an inactive overhead line removed for construction. I will be running an underground conduit for future service to the home. There is no active account associated with the house but I plan to transfer my current service to this
Question
@XfinityOrlandoM I have never had this prompt before, I would only see one or the other. Currently no ads are showing, but I have heard of there being a bug/glitch where suddenly they would start showing despite having the more premium package while
Max Duplicate Subscription / Entitlement Error - Basic and Standard Active
I have a duplicate subscription glitch on my Max account. My Max settings show both Basic with Ads and Standard active via Xfinity. Please have a Tier 2 agent refresh and re-provision my subscription entitlements to drop the Basic with Ads tier, as that is not the service I am paying for in my accou
Question
user_zt82gi, thank you for reaching out through Xfinity Forums. If you are still having trouble, I would recommend running through some troubleshooting steps using the Xfinity App. You can also press "A" on your remote to do a system refresh. Let us
FoxNews is pixalated and unwatchable today and yesterday.
FoxNews is pixalated and unwatchable today and yesterday. All other channels seem fine. If I go to ondemand I can watch it fine.
Question
user_934du9 Thank you for sharing the update with our community on how we were able to remove the device from showing in the account online and on the Xfinity app. For this situation you would need to reach out to our team. While the device was remov
Remove Personal Modem / Router / Gateway From Account
I've seen so many posts about this with no actual resolution aside from direct messaging customer service. I need to remove old personal routers from my account as I've upgraded. UPDATE 2026/11/05 After messaging Xfinity Support, here are the steps I took to ensure the device was no longer linked to
Question
I deleted and reinstalled the app. Cleared the cache. Restarted the TV. Nothing changed. I started using Xfinity Stream to get rid of my individual boxes on each TV. Stream seems to work differently on different TVs. Not wor
Left menu on my Xfinity Stream app
How do I get my left menu, with my guide favorites, back on Xfinity stream. I have a brand new Samsung smart tv. When I first downloaded the app, I was able to find everything the same way I am on my other televisions. It appears an update occurred, which changed the layout of the home screen and no
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moving
I’m moving into an apartment and I cannot change my address on my account. I want to bring my xfinity router with me but I can’t change my address
Question
The latest Samsung app update seems to have removed Favorites altogether. Further, there seems to be no way to "Find Channel" (as if that would be convenient). Search only finds shows. So ... we are left with the app making us scroll through al
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
Question
Removal of Inactive Overhead Comcast Line – Construction in Royal Oak, MI
Hello, I have purchased a new home that I am adding on to and will need an inactive overhead line removed for construction. I will be running an underground conduit for future service to the home. There is no active account associated with the house but I plan to transfer my current service to this
Question
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Customer Service
Moving
I’m moving into an apartment and I cannot change my address on my account. I want to bring my xfinity router with me but I can’t change my address
Question
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet bill change
Why would you take a current customer and hike their bill (already 25% higher than the current 5-year promotion) over 25% and then not allow them to take advantage of current offers? You have a 5-year plan for $60/mo for anyone signing up as a new customer, yet an existing customer you want to charg
Question
I know it is frustrating @user_gwe8n5, but the Xfinity app will have the latest information on the service issue.
No updates on network outage
Hi - I received a notification yesterday at 5:25pm that there was an outage due to network damage. Estimated time to be repaired was 8:30pm. It is now 15 hours later and I have received no further updates. I’m trying to talk to an actual human, but during an outage, you can’t speak to an agent and t
Question
I Already did that and no one has answered my DM. So now what? I have been out of service for multiple days, cannot get help on chat or the phone. I need the services I paid for!!!! Answer my DM or help me!!
Need collections help cannot DM
Ive been trying to get help for 7 hours regarding a duplicate account that was charged off. I cannot get help on the phone and there is no bubble to DM here. I need help!!!!
Question
Community Best Answer
After messaging Xfinity Support, here are the steps I took to ensure the device was no longer linked to my account: Go to the site below to view the devices linked to your Xfinity account Device Info - Xfinity Compatible Modems If you send
Remove Personal Modem / Router / Gateway From Account
I've seen so many posts about this with no actual resolution aside from direct messaging customer service. I need to remove old personal routers from my account as I've upgraded. UPDATE 2026/11/05 After messaging Xfinity Support, here are the steps I took to ensure the device was no longer linked to
Question
@user_3ijwo3 Thanks for reaching out to us via Forums. You're going to need a new device at the new apartment. This is probably why you're having issues updating the address. I can help process the transfer of service if you'd like. To be able to dis
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Moving
I’m moving into an apartment and I cannot change my address on my account. I want to bring my xfinity router with me but I can’t change my address
Question