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Need to downgrade services (remove TV) and price match internet to cheaper options from AT&T
I am paying way too much for services I don't use. Been a customer for a long time, but it is time to cut my payments. I am looking to get rid of TV. I also wanted to see if any deals exist for internet as I have other competitive options for home internet (ATT Internet Air, TMobile, etc.) and am ti
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Customer Service
My billing page always says something is wrong
I can’t see my billing details in any way
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Billing
My billing page always shows something is wrong
As a result, I cannot see my billing details
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Billing
Please disable Xfinity WiFi Home Hotspot while keeping Bridge Mode enabled
My Xfinity Gateway is in Bridge Mode because I use my own ASUS router. I want to disable the public Xfinity WiFi Home Hotspot, but I cannot find the setting in my online account. Could you please disable the public hotspot on my gateway without changing Bridge Mode? Thank you
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Your Home Network
@StockBoy Exactly, I like to record a few NFL games and watch them when I can and be able to skip through commercials but I can't do it now unless it's on my I pad which is such a little screen. So disgusting.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Legacy plan overage charges, want to switch to unlimited
I’m on an older Gigabit plan with a 1.2 TB data limit and have been charged overage fees on my last few bills ($20, then $80, with more pending). The current 1 Gig plan with unlimited data is cheaper than what I’m paying now. I’d like to switch to an unlimited plan before October 31 and request a go
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Billing
Mailing Address
Just received a new modem. We were asked to return the original but don’t have an address
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Customer Service
Any update Comcast reps?
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Dan, thanks for a Comcast reply. It would be useful to know why this is taking so long when it used to work. Can you potentially rollback to ~ a month ago?
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Trying to redeem my Peacock Premium reward but am told I’m “not eligible”
I keep getting emails that I need to redeem my Peacock Premium reward that comes with being a Platinum Xfinity member. However, when I try to redeem the reward I get an error message saying “Sorry You’re not eligible to redeem benefits”, which makes no sense as I am the primary (only) account holder
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Sign-In and Account Management
@Nintendo_boy96, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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same- tried everything
Fast forwarding recorded show
When I try fast forwarding a show using the Xfinity Stream app on my Samsung Smart TV, it stops and keeps sending me back to the beginning of the recording. This only happens on my Samsung Smart TV. When I use the Xfinity Stream app on my Android tablet, it works just fine. Here are the current vers
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Cancel my subscription except Wi-Fi/internet
I have contacted Xfinity multiple times and have been unable to get my TV and phone service canceled. I want to remove TV service and phone service from my account immediately while keeping my internet service active. Please escalate this request to someone authorized to make the change. I do not wa
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Customer Service
@wriley18 since there's no transparency in any of what you're asking for from Xfinity, let's make up our own conspiracies. I'll start. I feel like there's a chance they're going to release an entirely new system for streaming with different tiers th
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Cancel my Account and Subscription
I am requesting the immediate cancellation and permanent closure of my Xfinity Internet & TV service. I moved out of my apartment in Tuscaloosa, Alabama, in December 2024. However, my Xfinity account remains active, and I continue receiving monthly billing statements. My account currently has a $0.0
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Sign-In and Account Management
Good evening @user_a7nnqu! After spending hours trying to troubleshoot the phone and then running into repeated sign-in problems I can understand why you’re frustrated. Is the “Not Registered on Network” message causing issues with
Xfinity Community Forum
I'vetried numerous times continuously trying with cell phone using google trouble shooting for my Samsung Galaxy A14 with reason "Not Registered on Network" then on laptop to chat for a live agent chat, in doing so was also another failure attempt for the password enter was no accepted so I created
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Cannot reach any mainland China servers since Oct 24 (traceroute dies after entering China Telecom 202.97.x) - Seattle
Since Oct 24, 2026 around 5:25 PM PT, my Xfinity home connection in Seattle cannot reach any server hosted in mainland China. TCP 443 and ping both time out, while all other sites work normally. The same sites load fine from my phone's cellular data and from other US networks, so the problem appears
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Your Home Network
Mzuck28 Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your f
XfinityAmandaB
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DOUBLE PAYING
Hello, I am requesting a manual billing review and a full retroactive refund for a duplicate Paramount subscription on my account. My bill shows I have been double-charged $13.00 for 'Paramount+ with SHOWTIME' (cable add-on) and $13.99 for 'Paramount+ P' (digital app) simultaneously for over a year.
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