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Technically, I created an account for my dad under his name but have been the primary account holder since I've been paying for it, so I would just like the name on the billing to change to mine instead of his. How can I do this?
Change Name on Billing Statement
I want to change the name on my billing statement. Can I get help on how to do that? Thanks.
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In November you raised my interent from $85 per month to $123 per month. I then changed my plan back to the $85/month for reduced bandwidth
However, I am still be charged the $123 per month, as of December. I want the $85/month rate, that I signed up for, even if it means a reduced bandwidth. Thank you.
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Sign-In and Account Management
@user_qi02no My team is happy to have helped you with the upgrade! We are always here for you if you should need us in the future. Have a good night!
Upgraded to new Xfinity WiFi gateway with free equipment upgrade offer. After install, my upload speed is less than 20 mbps.
Hello, yesterday I installed the new Xfinity WiFi gateway using the Xfinity app for new equipment. Everything works fine except for the upload speeds. It now gets only about 20 mbps . My plan is the Superfast plan, 800mbps down and 150 Mbps up. Can you check if the modem speeds are correctly provisi
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Hey @user_1uiibi, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out and share your feedback and experience. We would be more than happy to see what offers are available and eligi
Internet pricing
I have been an xfinity/comcast customer for 20 years. I recently had a 2 week ordeal that took over 20 hours on the phone with 2 trips to the xfinity store. I was given wrong information several times. My service was disconnected at one point. I was attempting to change my service to streaming. When
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Yes same error. As mysteriously as the problem arose, it disappeared for nearly three weeks. And now it’s back. Please let me know how to fix it.
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Hello, The Xfinity support team upgraded my modem and plan. I am now getting excellent upload speeds for my plan. Thank you ChelseaB and your Xfinity team for your quick resolution to this. 😀
Upgraded to new Xfinity WiFi gateway with free equipment upgrade offer. After install, my upload speed is less than 20 mbps.
Hello, yesterday I installed the new Xfinity WiFi gateway using the Xfinity app for new equipment. Everything works fine except for the upload speeds. It now gets only about 20 mbps . My plan is the Superfast plan, 800mbps down and 150 Mbps up. Can you check if the modem speeds are correctly provisi
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Where are you pulling these error logs from? Is it your internal devices losing connection or are you losing internet access?
A Plea For Help - Constant disconnects/disruptions - 72001011-DHCPv6 - Missing Required Option 24 and others
Hi All, I have struggled with Xfinity Customer Service countless times in the past three weeks to try and get this resolved. My event log is full of errors with these two repeating nonsmargin: 0;"> DHCPv6[7617]: 72001011-DHCPv6 - Missing Required Option 82 2025/12/4 19:37:19 Critical DHCPv6[7617]: 7
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Internet pricing
I have been an xfinity/comcast customer for 20 years. I recently had a 2 week ordeal that took over 20 hours on the phone with 2 trips to the xfinity store. I was given wrong information several times. My service was disconnected at one point. I was attempting to change my service to streaming. When
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Billing
How to submit a ticket with the local NOC.
Anybody know how to actually submit a ticket with your area's local network engineers? Myself and several of my neighbors who also use Xfinity have our service become completely unusable at peak times, usually between 6PM-10PM. It's not reduced bandwidth that's the main issue, it's sustained packet
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Your Home Network
Good evening, @user_7mgy20 and thread! I don't want you to think we have forgotten about you. We are checking on this often. The team is still working on the DVR sync issue where you see the recordings still in the Xfinity app. We will continue to st
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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user_9tzt1o Thank you for the update! I'm glad you were able to reach a resolution, and thank you for letting the Community know how it was resolved!
Tampered sensor after switching batteries
Hello, I'm getting a 'tampered' notice on one of my motion sensors after switching the batteries. I have been unable to figure out how to fix the problem and in the meantime, it seems the sensor is not operational. How can I fix this?
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My deepest apologies, I was unaware of this process, but please understand that upon looking for this issue in Google, all top results point towards threads in this forum where the official response offered by Xfinity representatives is to contact su
Tampered sensor after switching batteries
Hello, I'm getting a 'tampered' notice on one of my motion sensors after switching the batteries. I have been unable to figure out how to fix the problem and in the meantime, it seems the sensor is not operational. How can I fix this?
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Thank you for taking the time to reach out @tanalai regarding the requested account changes. Glad we were able to assist. Thank you for being a part of our Xfinity Community and hope you have a great rest of your evening.
Please help me cancel my service
I'm a California resident and would like to cancel my internet service. I have already switched to a new provider. According to California law AB 2863, I should be able to do this online "Click-to-cancel" - just as easily as it was to sign up for the service originally. Please help.
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Hey there user_e8sqnx, and thanks for stopping by our community! I know how annoying it is for me whenever I'm not able to check my email the exact way I need to, so I know exactly how you feel. Usually, if your Comcast email has stopped working in t
email not working on wifi
Comcast email stopped working in the Outlook mobile app when connected to Wi-Fi. I have been on at least four different Wi-Fi networks, and it won't work on any of them. As soon as I turn off Wi-Fi, the email will work.
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I'm sorry that it has been difficult figuring this loyalty discount issue. We can check back in with you in the morning to see if the direct messaging option is working. I would recommend clearing the cache and cookies and trying a different browser
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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I talked to two different people yesterday, it was so frustrating! I'll never understand that Xfinity tells me I'll keep the same plan & price & that I won't have to do anything, they will take care of it. The people on the phone didn't want
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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Consistently slow download speed
Recently, my download speed has averaged between 1.2 and 4.1 Mbps. I have restarted all devices (modem, router, desktop), reset my network, verified with a separate laptop, and followed the AI chatbot's troubleshooting. Nothing has helped. Please, assist.
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Your Home Network
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
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Xfinity Stream Website
Was there ever a solution this? I’m having the same issues. In my opinion, Xfinity is just terrible.
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Xfinity modem won't connect to PlayStation 5
pport Offers Sign in Your Home Network I'm looking for...Your Home NetworkUuser_csf31f Visitor • 2 Messages June 30th, 2025 PS5 won't connect to wifi with full bars and other devices connected. The past couple days my ps5 will not connect to the Wi-Fi router. When searching for networks my Wi-Fi sho
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