Xfinity Community Forum

Email "Web portal"

What is the proper method for logging in to my Comcast.net email address? What is this "Web Portal" that some users refer to? The instructions found after logging into my Xfinity account lead nowhere. They tell you WHAT to do, but not WHERE and HOW to do it. For example, if one tries to log on via Y

Question

•

Email

2

0

U

Phone

My Xfinity phone screen is black it only received calls

Question

•

Getting Started

2

0

U

Billing and iPad service

I need to speak to corporate or someone above managers. I have been dealing with this issue since November when I received a bill over $1700 for international data, ever since then I was put on a repayment plan and Xfinity has been messing up the payments they don’t take them out and I have to go th

Question

•

Devices

2

0

U

Internet outage

The internet outage has been over 8hours, the status is still showing under investigation. What are you still investigate? 8 hours is not enough to investigate? This is unacceptable, if the problem still not fixed by the morning, I’m going over to Quantum Fiber for their service.

Question

•

Customer Service

3

0

@XfinitySeth Thank you for your reply

mar_913

replied

5 hours ago

to the conversation:

0

U

Transition to Yahoo email?

How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?

Question

@user_3h20xd Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a "Direct Message" to Xf

XfinityQuemekia

replied

5 hours ago

to the conversation:

0

U

Need Help Activating Peacock Premium - Diamond Rewards Member

Hello, I received an email stating that, as a Diamond Rewards member, I am eligible for a free Peacock Premium membership. However, I’m unable to activate the offer. I’ve followed the activation steps outlined in this forum, but when I visit the “Activate Peacock” page, I receive the following messa

Question

Hi there, @janesil! Thank you for reaching out about the channels working. We appreciate the steps you tried in troubleshooting the problem. If you have an internet only plan, our TV GO channels will work in the Xfinity Stream app on your wireless de

XfinityRay

commented

5 hours ago

to the conversation:

0

Only TV GO channels showing, no locals

I turned in my cable box today at xf store. She asked me if I had xf modem because order said I was going to lease one. Nope, I’ve owned an Arris sb8200 for several years. Worked fine with the full channel lineup on xf stream last night. Tonight after my visit to the store, just tvgo channels. Somet

Question

Our apologies for the error and misinformation @user_ktiu0g as it is our policy to credit active duty military members for Early Termination Fees. Your account has been properly credited and we will circle back with you soon to make sure you are seei

XfinityAlyssaA

replied

5 hours ago

to the conversation:

0

U

Why doesn't Xfinity wave early termination fees for PCS for military?

I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i

Question

U

No, I’ve never had the opportunity to redeem the reward. It doesn’t show up as an option when I’m on my Rewards page, which is why I’ve tried coming at it from a few different angles already.

user_3h20xd

replied

5 hours ago

to the conversation:

0

U

Need Help Activating Peacock Premium - Diamond Rewards Member

Hello, I received an email stating that, as a Diamond Rewards member, I am eligible for a free Peacock Premium membership. However, I’m unable to activate the offer. I’ve followed the activation steps outlined in this forum, but when I visit the “Activate Peacock” page, I receive the following messa

Question

U

Duron, this is incorrect. Per the SCRA https://uscode.house.gov/view.xhtml?req=(title:50%20section:3956%20edition:prelim A service member may terminate a contract if they receive military orders to relocate for a period of not less than 90 days to a

user_ktiu0g

replied

5 hours ago

to the conversation:

0

U

Why doesn't Xfinity wave early termination fees for PCS for military?

I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i

Question

Hi there @user_3h20xd! We truly appreciate your loyalty and want to be sure you're able to redeem your diamond member rewards! To confirm, have you redeemed the reward, before trying the activation steps?

XfinityQuemekia

commented

5 hours ago

to the conversation:

0

2

U

Need Help Activating Peacock Premium - Diamond Rewards Member

Hello, I received an email stating that, as a Diamond Rewards member, I am eligible for a free Peacock Premium membership. However, I’m unable to activate the offer. I’ve followed the activation steps outlined in this forum, but when I visit the “Activate Peacock” page, I receive the following messa

Question

Hello and good evening, @user_xod7xx! We are glad to further help with the Xfinity app and do not want you going in a loop. Have you tried to clear your browsing data/cookies, restart your device, and then try to login again? That will clear any past

XfinityRay

commented

5 hours ago

to the conversation:

0

U

Login nightmare

Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????

Question

U

Login nightmare

Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????

Question

•

Sign-In and Account Management

4

1

0

U

Unsubscribe peacock premium without equipment

How to unsubscribe peacock premium without equipment? I returned my cable tv equipment and only do streaming through direct apps to Disney, HBO Max, etc. I have already moved to a different internet provider and will get peacock through Walmart+. Xfinity and peacock suppport have been no help. They

Question

•

Xfinity Stream App

3

0

We are working directly with the local team on this, @user_3b16wp. I understand it may not feel like things are moving forward but they are. This is part of a construction job and are hoping to get a further update on this tomorrow. We will be back i

XfinityRay

replied

5 hours ago

to the conversation:

0

U

xfinity support

Im having problems with my Xfinity installation. The next visit will make the 8th time Xfinity has been out to my house since they first arrived in December to install fiber. 1) The initial cable team came out in December and asked my permission to run it down my driveway I was very excited and gave

Question

U

Need Help Activating Peacock Premium - Diamond Rewards Member

Hello, I received an email stating that, as a Diamond Rewards member, I am eligible for a free Peacock Premium membership. However, I’m unable to activate the offer. I’ve followed the activation steps outlined in this forum, but when I visit the “Activate Peacock” page, I receive the following messa

Question

•

Sign-In and Account Management

4

1

0

U

@XfinityDilary this has not been resolved. My next appointment is still showing to be on December 31,2035. I did a direct message and got 2 slightly different answers and when I asked for an escalation I did not receive a response. Since it is not a

user_3b16wp

replied

5 hours ago

to the conversation:

0

U

xfinity support

Im having problems with my Xfinity installation. The next visit will make the 8th time Xfinity has been out to my house since they first arrived in December to install fiber. 1) The initial cable team came out in December and asked my permission to run it down my driveway I was very excited and gave

Question

U

Again, Thank you for not helping. I need someone that can actually help me

user_ktiu0g

commented

6 hours ago

to the conversation:

0

U

Why doesn't Xfinity wave early termination fees for PCS for military?

I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i

Question

Unfortunately, being outside the Xfinity footprint does not authorize a credit for ETFs. I understand how this could become very frustrating, but there is nothing more I can do at this time.

XfinityDuron

replied

6 hours ago

to the conversation:

0

U

Why doesn't Xfinity wave early termination fees for PCS for military?

I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i

Question

U

Yes, I would like help with an ETF. I am AD military on PCS orders, my new address does not have Xfinity service available.

user_ktiu0g

replied

6 hours ago

to the conversation:

0

U

Why doesn't Xfinity wave early termination fees for PCS for military?

I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i

Question