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Switching to yahoo
I do not think I received an invitation to switch to yahoo. Do I need to wait for that invitation to do that?
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Sign-In and Account Management
When you're in bridged mode, the app doesn't help either. You're still locked out.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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I've tried all of those things. Didn't help.
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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Curious about getting one of the 5 year plans.
Saw something come up in my Facebook feed about the 5 years plans, and started chatting in the Xfinity chat, enquiring about that, and whoever it was said there was only one plan available to me, but that the plan I now have (Fast) would be available in a month, as a 5 year plan, and at the same pri
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Billing
Cancel
I need to cancel my internet service. After chatting with an Xfinity agent through the chat feature, I was directed to a call line that would not stop trying to get me to purchase warranty products and would not proceed with my cancellation. It's infuriating that I cannot cancel easily. Please initi
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Customer Service
Thank you for reaching out to our team here. That is definitely an issue we can help you with here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: C
Cut cable line
Kinectic cut my cable line installing theirs. How can I get this repaired? Xfinity keeps telling me there is no outage but there is, me!
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Can you clarify--------are you able to sign into her account normally and see the Inbox? Was she a secondary account to your Primary? If you still have the password, you would be able to go into the settings for that account and disable or del
email deleting deceased email address
My wife passed in 2022 and I'm the primary account holder. I still get messages forwarded from her old address. I no longer need the account and would like to decommission or delete the account permanently. How would I go about doing this? I can't do it myself since logging into the email account I
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We hate to see you go, but we're happy to help assist with any change you need to make as a result of the move! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service addre
Tech support- CANCEL MY WIFI
It seems impossible to cancel WiFi service with Xfinity / Comcast! I have had service for years and transferred to a new location. now I must cancel due to a move and no one is helpful in customer service. Can you please help?
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Hello, @user_vospw0. Thank you for making us aware you're still being billed for Disney +. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of t
january 28 2026 bill
I canceled my Disney+Plus account in late December 2025. Why was I billed for the full amount?
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@user_7y9vyw I appreciate the additional details and glad to hear it was able to get resolved. We're always looking for was ways to improve as a company and appreciate the feedback on areas we can look at making changes for a more seamless experience
Xfinity Support: Account
I have two account numbers and have been billed for each one. I have the same phone number and address for each account. However, I cannot log into the new account. It always takes me to my previous account and says no service. How can I log into my new account? I have already been billed but I do n
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Moderator Assistance Requested – Ongoing Reliability Issue Impacting Work-From-Home Service
I am requesting moderator assistance regarding a long-running and unresolved Xfinity internet reliability issue at my apartment in Savannah, GA. I maintain my own individual Xfinity account for my unit. This issue has persisted for months and is no longer a routine troubleshooting matter. When we fi
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Customer Service
It's a dual-purpose button. Depending on how long it is held in, it can be either a WPS button or a factory reset button. Short pushes (2-3 seconds) result in the WPS function. Longer presses (15-20 seconds) result in a hard reset to factory defaults
XB10
I only see a Reset button on my XB10. I need to access the WPS function. How can I do this?
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I actually think this was a planned move knowing full well the implications and getting people to install their app like every other entity out there that encourages using their apps. I'm not installing anything on my phone that more than likely that
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Same boat, same redirect, no "Direct Messaging" option in the profile menu. Xfinity is in clear violation of California Business & Professions Code § 17602. If you enrolled online, Cal. Bus. & Prof. Code § 17602(d)(1) mandates that Xfinity
cancel
Is there no way to cancel service without spending an hour on the phone? I want to cancel before the next billing period and I don't have hours to sit on hold.
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@XfinityKassie I have replaced the battery on the sensor and it still says the battery needs replacement on the control panel. What next?
Window sensor still showing battery needs to be replaced
Replaced sensor battery and the touchscreen is still showing needs to be replaced
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user_eqtugu, I absolutely understand your concerns, and I will certainly be getting this feedback passed along to our communications team in hopes of changes to this process in the future. We would be more than happy to double-check that you've
Complaint Regarding Removal of AutoPay Discount Without Notice
To Whom It May Concern, I am writing to formally complain about the removal of my AutoPay discount without prior notice and the handling of my subsequent customer service inquiry. For several months, I have consistently received a $2.00 AutoPay discount while paying with a credit card. However, my J
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Thank you very much for the clarification. I will be happy to look further into that from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &nb
How do I change my account email? I've done it manually multiple times and I continue to get emails at the previous address.
I've changed my email address through the xfinity app and via the a web browser multiple times. I've even gone through all of the chatbot prompts to be connected to a customer service representative who also claimed to change my account information, and yet I continue to get personalized, account sp
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Lying Agents
I spoke to an agent today via the chat that said they would lower my monthly cost by about $15. This agent lied to me and all they did was apply a credit and did not lower my monthly costs at all. The new promo was never actually applied. I spoke to another agent a little later who gave me conflicti
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