Xfinity Community Forum

Forward to Comcast please

I'm trying to figure out why I'm being charged for the landline phone .... I just I hooked it up this year but I've had it and been paying for it for probably 20+ years and not using it. So then I just plugged into the wall one day because I needed it because i was going to be without my cellular ph

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Customer Service

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Hello @user_qlrz8m, and thank you for reaching out to us on our Xfinity Community Forum! We appreciate you taking us with you to your new home! ❤️We want you to get back to enjoying Peacock! We’ve seen this happen when a previous Peacock accoun

XfinityMelinda

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5 minutes ago

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

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Return equipment

I keep getting messages to return Xfinity equipment. I have no Xfinity equipment and never had the same. I can not talk with a LIVE person. Every attempt to do so brings me up against a AI faux person. Phone calls emails text messages never work. The AI faux person wants my phone number which then i

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Your Home Network

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You did not respond to anything and neither is anyone else.

user_015576

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12 minutes ago

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Xfinity is scamming customers now with it's promotional "upgrades."

Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X

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Yes, while using my desk top computer with outlook and also Xfinity email online, everything works great. Its only when using my iPhone and the Mail app.

user_i2l6hj

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12 minutes ago

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How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

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Getting 0.13-1.5 mbps now and no one is responding to direct messages in weeks. Would really be nice if Xfinity would do their jobs.

user_015576

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13 minutes ago

to the conversation:

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Xfinity is scamming customers now with it's promotional "upgrades."

Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X

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Now I am getting 0.13-1.5 mbps....No one is responding to the direct messages for weeks now.

user_015576

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15 minutes ago

to the conversation:

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Xfinity is scamming customers now with it's promotional "upgrades."

Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X

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Thank you for confirming all of that @user_i2l6hj. Last thing I just want to make sure when you log in to your comcast email normally is everything working as it should? Do emails send with no issues?

XfinityAbby

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16 minutes ago

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How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

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I am having the exact same issue where I moved and have a new peacock premium offer with my new plan and I can follow all of the prompts to activate it but once I try to sign into my peacock account it says "Your Xfinity account is already linked to

user_qlrz8m

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18 minutes ago

to the conversation:

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peacock

Moved service to a new location and I lost access to Peacock Premium. I have a new offer to activate Peacock, but when I do it says "Your Xfinity account is already linked to another Peacock account," but I have only used the one Peacock account.

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Hi there user_dl2e5s, thanks for reaching out here on the community forums! We take a look on our end to see what may have gone wrong. Please send us a direct message with your full name, name on the account (if different), and service address, and w

XfinitySean

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19 minutes ago

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Payment reverse

I paid my bill before the auto pay due date and it was poster and reversed 3 days later for no reason. It was not a bank issue, because my account has funds and my bank was never contacted. Now, I’m being charged a late fee and I don’t understand why. I refuse to pay an extra $25 dollars for a mista

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Service Discontinued for no reason

I recently moved and went through the entire process to do so. My wifi shut off this morning with no warning. I paid my bill and it still says that I am no longer a member. The address listed on my account is still the old address and not the new address even though I already changed it for the move

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Your Home Network

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user_hiwr0v - Hello, and welcome to the Xfinity Forums! We understand how important it is to be able to record and enjoy your favorite shows, and I'd be happy to help look into this with you. NOW TV includes 20 hours of Cloud DVR storage, allowing yo

XfinityThomasA

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27 minutes ago

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DVR not recording

I noticed last Friday 8/28 that my scheduled recordings have disappeared and it won’t allow me to add them back .. still an issue on Tuesday 9/1

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Double-check your outgoing mail settings: SMTP Server: smtp.comcast.net YES Port: 587 YES Encryption: STARTTLS (or TLS if that's the option available) ONLY SSL Available Make sure your username and password are up-to-date

user_i2l6hj

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30 minutes ago

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How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

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@XfinityQuemekia thank you ! I messaged you with more information .

user_x04djx

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30 minutes ago

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Executive Escalation Required for an eSIM Activation Deadlock

My husband and I are transferring 2 lines from T-Mobile (customers since 2007) today and are now in a total service outage across two states. A front-line agent cross-activated our phone numbers and entered the incorrect hardware info, resulting in a 'Number Lock' and database de-sync. The number sw

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Payment reverse

I paid my bill before the auto pay due date and it was poster and reversed 3 days later for no reason. It was not a bank issue, because my account has funds and my bank was never contacted. Now, I’m being charged a late fee and I don’t understand why. I refuse to pay an extra $25 dollars for a mista

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Billing

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Video/audio out of sync for ALL recorded programs

When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??

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Channels and Programming

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Did this get resolved? I'm dealing with this as well and it messed up my claim with Assurant to get my phone replacement

user_3vabq5

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43 minutes ago

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Xfinity Mobile is incorrectly identifying my iPhone 12 Pro Max as a Google Pixel 4 XL

I need help with an unresolved Xfinity Mobile device identification issue. My actual device is an iPhone 12 Pro Max, but the Xfinity Mobile app is incorrectly showing the device as a Google Pixel 4 XL. The IMEI I am using is the IMEI2 from my iPhone 12 Pro Max. This is the IMEI that Xfinity Mobile a

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Hello @user_bl2r4t, and thanks for reaching out on our Xfinity Community forums. As @EG has already helpfully pointed out, you can always check the Xfinity Status Page for your area. (Thanks for always being on point @EG!)You can also use

XfinityCliff

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52 minutes ago

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Outage

Is there an outage impacting [Edited: "Personal Information"]?

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Thank you @user_pnbr09 for reaching out on our Xfinity Community forums. As @EG has already helpfully pointed out, to help narrow down what's happening, can you let us know what lights, if any, you currently see on the modem? Also, have you had

XfinityCliff

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59 minutes ago

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Modem died

I’vee tried everything and no connection

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... I accidentally deleted the invitation ... You don't need an email. Instead, log in to https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say: You're

BruceW

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1 hour ago

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Deleted Yahoo Mail migration invitation - need it reissued

I received the invitation to migrate my Comcast.net email account to Yahoo Mail, but I accidentally deleted the invitation. It is not in my Trash or Spam. When I sign in at Xfinity Email, I do not receive the prompt to accept the Yahoo terms. I also tried signing in through Yahoo, but Yahoo does not

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