Xfinity Community Forum

E-mail home page

Put e-mail back on the home page!!!!!!!

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Email

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Look I need to speak to a live representative I'm tired of going back and forth with this AI or whatever y'all got with Xfinity it does not make no sense that we have to go around around in circle with this fake chat person I'm trying to get extension on my bill for the 15th and it keep giving me un

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Customer Service

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Autopay

Why are yall not refilling my account using my auto pay

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Billing

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Auto pay

Why wasnt my refill ran through my autopay

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Your Home Network

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Need help adding my spouse name to my account

Looking to add spouse to my account for proof of residency

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Sign-In and Account Management

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Hi I'm encountering exact same issue. It has been working fine on my three devices for 1 month but now failing my MacBook. I've tried everything i could. Any updates on this?

user_iatxu9

commented

4 hours ago

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NOW wifi Pass MacBook not connecting. No splash page.

The login page does not come up, force redirect will not work. Forget network and restart will not work on their own. If I call the number no one can help. Seems like NOW wifi pass has no NOW wifi pass department. I talk to people online and they dont know how to work with NOW Wifi Pass. This only h

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Hello @user_pz8mfs it looks like we had asked a few questions above. Are you referring to your comcast email? Are you trying to get your emails to work using a third party app like the mail app?

XfinityAbby

replied

4 hours ago

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No Email receiving

I have tried everything to fix this. Three different xfinity stores. Apple store. Talked three times to AI representative. Nothing resolved. I can not get email in my in box. Most of the time it shows up in my trash. Please help, I'm very frustrated.

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No results>Still net help?

user_pz8mfs

replied

4 hours ago

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No Email receiving

I have tried everything to fix this. Three different xfinity stores. Apple store. Talked three times to AI representative. Nothing resolved. I can not get email in my in box. Most of the time it shows up in my trash. Please help, I'm very frustrated.

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Hello user_e9b257, thank you for your post here in our Xfinity Community forum, we appreciate you and your time. Regardless of who may be at fault, if we can help you, we certainly want to

XfinityJeffB

commented

5 hours ago

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The Affordable Connectivity Program was to blame, not Xfinity

About two years ago, I complained extensively that my free phone was not free. it turned out that ACP was culpable for my enforced purchase of a very expensive free phonE. WITH ACP I FILLED OUT THEIR APPLICATION, BUT MY SIGNATURE WAS NOT ACCEPTED. SO I FILLED OUT AND SUBMITTED ANOTHER APPLICATION, W

Question

Hi user_pco1rd, thanks for reaching out here on the forums! I would be extremely concerned if I didn't have phone service for over three weeks, so I'm truly sorry that you've been running into issues for so long. If going through normal means hasn't

XfinitySean

commented

5 hours ago

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Failed port in poor customer service no resolution

I transferred my mobile number to xfinity from total wireless over 3 weeks ago. I have data on xfinity's network but no ability to send or receive texts or calls. Nobody in store at any location nor via chat or phone has been able to resolve this issue. Multiple physical Sims and esims have been swa

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Connecting

Moved router and tv now nothing connects or it says connected no internet

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Your Home Network

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Same issue for many days. Error message: Upgrade failure. Please restart the application. Or just “…”. I have done absolutely everything to fix as well… twice. I have an Amazon Firestick. Thank you for the menu note. At least I can watch now. Is Xfi

user_hhio2h

commented

5 hours ago

to the conversation:

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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We were never in a direct message conversation. Fix the software already and stop trying to pretend this is a customer issue.

user_p5c75l

replied

5 hours ago

to the conversation:

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Hello… I think we’ve all established this is an Xfinity software issue. Stop trying to blame us. Read the room.

user_p5c75l

replied

5 hours ago

to the conversation:

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Have you made sure that your fire stick is completely updated @user_0ea8sq? I, too, have had this issue, I have noticed that if I close the app and reopen it that it does grant me access.

XfinityDuron

replied

5 hours ago

to the conversation:

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

Question

Thanks for clarifying, user_8l1udo! You can always sign up for the appointment waitlist to see if a sooner appointment becomes available by following the steps listed here: https://www.xfinity.com/support/articles/appointment-waitlistAlternatively, t

XfinitySean

replied

5 hours ago

to the conversation:

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No tengo un buen servicio mas de 2 semanas

No tengo un buen servicio mas de 2 semanas y la cita de un tecnico es para demasiados dias

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@XfinityCliff Yes, I am using Amazon Firesticks.

user_0ea8sq

replied

5 hours ago

to the conversation:

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Llego en las noches y el internet es lento y se cae cada rato hoy todo el dia he pasado con el problema que cada rato se va y una cita con un tecnico se demora muchos dias

user_8l1udo

replied

6 hours ago

to the conversation:

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No tengo un buen servicio mas de 2 semanas

No tengo un buen servicio mas de 2 semanas y la cita de un tecnico es para demasiados dias

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Hi user_8l1udo, thanks for reaching out here on the Xfinity community forums! Two weeks is quite a while to not have consistent service, and I'm sorry that you haven't been able to get help. Can you provide some more detail about the issues you've be

XfinitySean

commented

6 hours ago

to the conversation:

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No tengo un buen servicio mas de 2 semanas

No tengo un buen servicio mas de 2 semanas y la cita de un tecnico es para demasiados dias

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No tengo un buen servicio mas de 2 semanas

No tengo un buen servicio mas de 2 semanas y la cita de un tecnico es para demasiados dias

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Customer Service

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