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2.4 mhz devices not connecting.
I just exchanged my modem. I connected everything and I am having an issue. Two devices, Blink and Ring, require 2.4 mhz wifi. Neither of those devices are not connecting to the new modem. Any help would be appreciated.
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Hi there, @user_037 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the troulbe you are having with needing to cancel your Peacock. Please be assured you reached the
Cancelling Free Peacock Premium Account
I need to cancel my free Peacock Premium Account or disconnect it from Peacock Account, as I have Premium plus.
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Hi user_qx6ic8. Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and we certainly do not want to lose you. Please note that the $1 movie offers are one of the rotating perks in the Xfinity Rewards program, but they a
$1 movie night
I’m a Platinum Rewards member here to ask why I didn’t receive the $1 Movie Night offer this month (August ‘25)?
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Is there an answer yet? I last heard I needed to wait until my yearly contract is up. Xfinity told me mine is now disconnected and it's not. Peacock keeps directing me to Xfinity. Can someone please help? I need my Peacock account to be separated.
Cancelling Free Peacock Premium Account
I need to cancel my free Peacock Premium Account or disconnect it from Peacock Account, as I have Premium plus.
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@user_dd5e5a Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servic
Renewing the current plan for another year?
Hi, Is it possible to renew my current plan for another year? It's $40 for 150Mbs
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Accepted Solution
@user_khsrpo Thanks for reaching out to us you're not required to return the Xfinity remotes as we give those out to the customers free, so the only equipment you're required to return is Xfinity TV boxes or modems
How do I return an item not on my return list
I found an xfinity remote while rearranging, but it’s not on my return center to get a label. How do I get a prepaid label to return it?
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Accepted Solution
How do I return an item not on my return list
I found an xfinity remote while rearranging, but it’s not on my return center to get a label. How do I get a prepaid label to return it?
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Customer Service
@Turbo66gto We want to thank you for reaching out on the Community Forum for support with your account. We're currently waiting on a response to confirm if the X10 service is available in your area and will continue our conversation via DM.
Xfinity support
Hello, I am wanting to check the availability of the gigabit X10 symmetrical residential fiber plan at my home address. I have not been able to find out how to send a direct message on this forum. Thank you
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@user_2mfyib Will have to look at your account because depending on what your account was eligible for or when your last payment arrangement was made, you may have selected the scheduled payment after your original payment arrangement was due.
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
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Something as simple as this will make me start looking at other options for my TV, it literally cost xfinity nothing for this reward & they take away the one reward enjoyed by the majority of loyal customers. I know I'm overpaying but I've been o
$1 movie night
I’m a Platinum Rewards member here to ask why I didn’t receive the $1 Movie Night offer this month (August ‘25)?
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user_ix25z9 We definitely appreciate your feedback regarding the XER10 modem and 2Gbps + speeds, I can definitely make sure we provide your feedback to our development team. Please let us know if we can help with any other concerns today?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@XfinityOrlandoM what i did through the app stated i had the option to push back my payment date to Jan 7th. I selected that option, and chose a payment method. By doing this, I thought that my new extended payment date would be Jan 7 as advised thr
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
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Timjim0, we hate to know that this issue has been ongoing for so long! My team would be more than happy to assist you with getting this further escalated. I see you have already sent us a Direct Message. Please note that sending unsolicited direct me
Apple Watch Ultra3 Activation
The watch will not activate. When I try to add the IMEI it says it is not compatible with the network. Which is not correct. They added the watch then it disappeared. I have gone through 4 chat sessions. 2 calls with the business Xfinity Mobile Executive Resolutions,. I am still waiting for the IT t
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Understood, and I am sorry to hear about the poor coverage you're experiencing user_byjpps. Please know my team is here to support you. Xfinity's Whole Home Wi-Fi evaluation is a process for Xfinity xFi Complete customers to assess their home Wi-Fi n
Free wifi extender
I understand I qualify for a free wifi extender. Could you please tell me how I request it?
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Renewing the current plan for another year?
Hi, Is it possible to renew my current plan for another year? It's $40 for 150Mbs
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Your Home Network
@user_2mfyib Thanks for reaching out to us, we do apologize for any inconvenience. A payment arrangement and a scheduled payment are two different things. So it almost sounds like you set up a scheduled payment arrangement which would be why
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
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@XfinityMartyR Neither. Our xfinity gateway has very poor coverage (and often no coverage) in our modest four bedroom ranch.
Free wifi extender
I understand I qualify for a free wifi extender. Could you please tell me how I request it?
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I made a simple request to order my local TV channels from Xfinity. I wanted the 10 cable TV channels for stations like my local PBS, ABC, NBC, CBS, and so on. I wanted to access these channels through the Xfinity Stream app on my Apple TV and Smart
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How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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