Xfinity Community Forum

In my experience you cannot. I’ve tried over and again. A supposed Xfinity real person on this help forum told me to text them in a private message the specifics. Like a fool I did. No one replied. There is no way to get help or even eff

liliwings

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1 hour ago

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Really people

How do I get help from real people

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Billing Dispute / "Customer Service"

First issue I had been being billed for a video doorbell that I did not have in my possession that I had returned the previous year when I received it due to living in an apartment and not having wires to connect it so I returned it to a Comcast store like I was instructed by the agent. Only to find

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Billing

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user_4nsbmm Thanks for your comment. Are you using our website to access the email or a third-party email client? What specific issue are you experiencing when you try to log in?

XfinityDilary

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3 hours ago

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comcast.net

why can i not access my comcast.net email

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Unresolved account transfer issues for months. .

My Xfinity Mobile/internet account has been broken since my move. I have been trying to figure this out for weeks with customer service, which has been subpar, at best. The site shows “Hi null,” “Billing info unavailable,” “Something went wrong,” and treats me like a new customer instead of showing

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Network

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Thank you for posting on our community forums for assistance, user_0jtvk2. The devices will automatically unlock within 48 hours of being paid off. Is the device paid off? You can also check the unlock rules HERE.

XfinityDilary

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3 hours ago

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Unlock device

I need to unlock my device. It has been fully paid for.

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Netflix

I cancelled Neflix in March, via phone call, but it still shows up and I'm still being charged. Can someone help, please?

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Channels and Programming

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@user_8219ia Thanks for reaching out to us regarding your email service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name

XfinityCarolyn

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3 hours ago

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comcast.net

why can i not access my comcast.net email

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For the cost of services, there is absolutely no value in continuing with Xfinity services if you have other options. Fiber is now available in my neighborhood and I will be changing internet services soon. If TV is not providing any value, th

user_686853

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3 hours ago

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Scripps dispute

Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.

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@user_ervlwj Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name an

XfinityCarolyn

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3 hours ago

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Xfinity Community Manager only have 1 person

Our apartment complex sign up for the xfinity bulk service which had been a pain for our community. They came in promising that they just switching out our modem and nothing going to change. However, 2 weeks later tenant internet got shut down without anyone making changes. I’ve been calling and wai

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How do I get prior phone logs from a phone line that’s been disconnected

user_n2sxjn

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3 hours ago

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Woody

I want all the call logs from February until April

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Woody

I want all the call logs from February until April

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Devices

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Xfinity Community Manager only have 1 person

Our apartment complex sign up for the xfinity bulk service which had been a pain for our community. They came in promising that they just switching out our modem and nothing going to change. However, 2 weeks later tenant internet got shut down without anyone making changes. I’ve been calling and wai

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Customer Service

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Im noticing they dont want to respond to my questions

AzulDiabolus66

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4 hours ago

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Missing Services

You've already addressed how useless you are getting our channels back. Why have you never addressed what is happening with our money that we are paying you for these services?

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Hello. Yes, my device and both apps (Xfinity and Xfinity Home) are up to date. And I own an iPhone 14 Pro Max.

user_9j35he

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4 hours ago

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Xfinity home app not connecting

I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still

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Hello. Yes, my device and both apps (Xfinity and Xfinity Home) are up to date. And I am using an iPhone 14 Pro Max.

user_9j35he

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4 hours ago

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Xfinity home app not connecting

I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still

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Pausing internet access

Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.

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Your Home Network

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Internet keeps disconnecting

My xfinity internet has been disconnecting regularly about 5-10 times a day in the last week or so. Previously never had this problem. I have gigabit internet, I've reset the router several times even shut it off today for about 4 hours to try and reset the IP lease, still disconnecting after that.

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Your Home Network

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Since both your wired and wireless devices are dropping at the same time as your TV signal, the issue is likely rooted in the signal quality entering your home. @MrPandy send our team a direct message with your full name, the name listed on the acco

XfinityQuemekia

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4 hours ago

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Internet drops several times per hour during day, mostly better at night

Like the subject says. Had this problem last year and technician found ancient cable run to house, replaced it and fixed problem. I upgraded a couple months ago to 4K X1 boxes (and therefore all coax splitters have been removed from system), 1 gig internet plan, and home phone. Bought new router and

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Thanks for taking the time to post on our Xfinity Communities Forums page, @watchesto0muchtv. You can pause the device using the Xfinity app, it will still connect but will not have internet/network access. Your network settings (Wi-Fi name & pas

XfinityAbel

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4 hours ago

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How to prevent a previous device from connecting to wifi

I allowed a neighbor to connect their laptop to my wifi about a year ago. Now, every time they are in their living room (which is the room closest to my house) their laptop connects to my wifi. If I click "forget device" in the Xfinity app, will this prevent them from reconnecting?

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It all worked really well for almost two months after I installed the new 4k X1 boxes, until last week. All wired and wireless devices stop connecting when the signal goes away. This weekend was pretty good, like the evenings were on Monday through F

MrPandy

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5 hours ago

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Internet drops several times per hour during day, mostly better at night

Like the subject says. Had this problem last year and technician found ancient cable run to house, replaced it and fixed problem. I upgraded a couple months ago to 4K X1 boxes (and therefore all coax splitters have been removed from system), 1 gig internet plan, and home phone. Bought new router and

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