Xfinity Community Forum

Thanks, XfinityRaul. Especially eager to make contact. However, there is no chat icon in the upper right corner. A fourth attempt to have Comcast move the cable into our apartment was unsuccessful today. Please provide a simple way to contact you dir

guruspeaker

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1 second ago

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new condo needs cable

We've been trying unsuccessfully for a week to have Xfinity move the cable/internet into our apartment in Chicago from the common 'cable room' in the building, which has a contract with Xfinity. We waited for a technician yesterday through a 12-hour window. They never showed up. We followed up with

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ok. We have a chat going on DM now. I hope it can bring a resolution. I will report back to the forum how it goes. thanks.

user_66hyvr

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3 minutes ago

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spam filtering legitimate emails

My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.

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@user_66hyvr refers to your username on the Xfinity forums, and is how we tag you when posting a reply to a message. The reason that we would need to work with you over private message is because we may need to check information from your account or

XfinityJeff

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8 minutes ago

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spam filtering legitimate emails

My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.

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Hello EKL2009! Thank you for creating a post and reaching out to my team here on our Xfinity Forums. I'm happy that you came here for help with your account. I'm sorry to read that you had trouble with your commercial accounts. I would love to help o

XfinityPaula

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9 minutes ago

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E

Billing

I have had NO luck with getting a reasonably priced plan. I have called and they offer nothing! $5-$15 off at most. That's insane! We just moved our commercial account because they failed to put THREE signed contracts in place, and now it looks like it will be my personal account that gets the axe n

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user_ccb0f1 Great question! We do know new perks for Xfinity Membership become available every Thursday, however we are unable to confirm the time they drop. Xfinity Membership Frequently asked questions

XfinityMartyR

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10 minutes ago

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U

What happen to $1 movie night

Can anyone tell me what happen to the $1 movie night. I am a platinum member.

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U

I am having same "enter IMAP account password for Comcast. I have change the Comcast password 3 x in the past 2 days. I also clicked update other devices. Still not fixed.

user_bshl7p

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13 minutes ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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Coax outlet

I've just moved into a new house and there is no Coax Outlet anywhere, how do I schedule an appointment to get one put in?

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Your Home Network

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one channel - high errors - new modem

switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ

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Your Home Network

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We are also having this same issue. Closed captions are off in Peacock. They are off in the XUMO control panel. We've restarted the XUMO.We still get closed captions with Peacock, and they appear long before (a minute or two) before the matching on-s

user_ctvcub

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15 minutes ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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@user_dnb6px Thanks for reaching out to us, I'm glad we were able to get your concerns resolved on the unreturned equipment charges. Feel free to reach out to us anytime and thanks for being the best part of Xfinity!

XfinityOrlandoM

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18 minutes ago

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Charges for equipment

I am being charged $30 A month for equipment Comcast says I didn't return. I have returned it. I have gotten nowhere when I contact them and now I'm getting texts. I'm very upset and frustrated and I dont know how to fix this.

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user_4ld8cj Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you're having, and we'll be happy to help. We also see your Direct Message. In the future, please wait to be invited to send a DM,

XfinityBenjaminM

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26 minutes ago

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BYOD SCAM

I signed up for Xfinity services last march. When I signed up they had a BYOD promotion where they would pay you up to 500$ per line to switch to Xfinity mobile. I paid about 700$ to pay the rest of my 2 phones off thinking I would be receiving my promotion and to this day haven’t recieved anything.

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I'm having the same problem, everything works at home but when I use a computer outside the home I get this TVAPP-00377. Everything worked last week, now nothing is working outside the home when I try to watch my recordings or live tv on TV GO.

user_3lzk2z

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27 minutes ago

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TVAPP-00352

I am having a terrible time playing back any show I have recorded - the problem is happening when I am watching 'tv' on my ipad. It has gotten worse and now it is not working at all

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user_633a24 Hello there, and welcome to our Xfinity Forums! We appreciate you taking the time to reach out to our team. While we would hate to lose you a customer, we understand that needs change here and there. I'd be happy to help you with the tran

XfinityKassie

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28 minutes ago

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I need to cancel my account

I have to cancel my account. I no longer live where the account is billed at. I need to cancel. The online forms seems to want to schedule a phone call. I work on-call during those hours. I need to cancel my account. I need to cancel my account. How do I cancel my account.

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What time do the new perks become available on Thursday's? Thanks!!

user_ccb0f1

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29 minutes ago

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What happen to $1 movie night

Can anyone tell me what happen to the $1 movie night. I am a platinum member.

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I am not "user_66hyvr", though it is my post you are replying to. Do you change users' names? I did get your response on DM and replied there (and am awaiting a reply). But I think it would be good if you could resolve the problem openly

user_66hyvr

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30 minutes ago

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spam filtering legitimate emails

My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.

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@user_j9ven2 This is a great question. When you first sign up for your promotion it’s in the agreement that you approve. I have a link that goes into some details on when you cancel your service https://www.xfinity.com/support/articles/important-info

XfinityKei

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33 minutes ago

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Termination fee

I don’t see any legal agreements or anything on my bill showing that I am under a contract so why am I being charged a 60 dollar termination fee?

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I am changing providers. I still live at the same address.

user_633a24

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33 minutes ago

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I need to cancel my account

I have to cancel my account. I no longer live where the account is billed at. I need to cancel. The online forms seems to want to schedule a phone call. I work on-call during those hours. I need to cancel my account. I need to cancel my account. How do I cancel my account.

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Billing

I have had NO luck with getting a reasonably priced plan. I have called and they offer nothing! $5-$15 off at most. That's insane! We just moved our commercial account because they failed to put THREE signed contracts in place, and now it looks like it will be my personal account that gets the axe n

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Billing

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Good morning @user_n38id8, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues with the Xfinity stream app, but you have come to the right place for assistance. Could you ple

XfinityJeff

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35 minutes ago

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why is the Xfinity steaming app so poor?

Endless frustrating problems with the Xfinity streaming app on a Samsung Smart TV. Multiple times, just end up locked on the purple screen with the three flashing dots. Have to perform multiple random combinations of reinstall, power-off, clear-cache to get back to a working state, took 22 minutes t

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Thank you for reaching out to us directly, @user_66hyvr. It looks like we responded to you initially, but the connection timed out after a few days of inactivity. We tried messaging you again this morning, after you reconnected with us, but it sounds

XfinityJamesC

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37 minutes ago

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spam filtering legitimate emails

My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.

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