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Porting Mobile Number from one Xfinity account to another Xfinity account
My mother-in-law has lived with us for several years. I had originally added a line to our Xfinity Mobile account and ported her number over. She recently moved out and we established Internet and TV through Xfinity at her apartment. She is receiving emails and offers regarding one free year of Xfin
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Plan
Thank you for providing your account information, I can finish verifying the account by sending a verification code. We can send it via text or email. Which would you prefer?
Diamond Membership - 150 Hours DVR Perk lost when exchanged cable box
I received an email congratulating my Diamond membership (a 44-year customer), and as stated, I didn't have to sign up. My prior plan had 20 hours of DVR service. I was automatically upgraded to 150 free hours. Unfortunately, my cable box lost power, and it was exchanged for a "newer, upgraded" box.
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Change user name
Hi, if it's available, I'd like to change my user name to Liporto617 Thank you.
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Sign-In and Account Management
Filing a Compliant
I'm looking to file a compliant. Reason being i recently move into my new home. I've made an appointment on march the 4th to have services put in my new home on march the 28th from the time frame 1-3pm. On the day of the appointment the technican never came and i had to call to find out why. The rep
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Your Home Network
This is referring to the platform you use to check your emails on your phone. This includes, platforms like iOS Mail, Outlook and Spark Mail, among others.
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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X1 Box YOU MUST PAY without service!
After the outrage of my Samsung Galaxy S20+ 5G phone losing Wi-Fi calling, Xfinity turned it off! hint went with Ooma! So another BOMB SHELL from the extortionists! I went to return my X1 box, which I am paying rent on and haven't used for a long time because I own TiVo boxes, which are better! With
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X1
This is a little confusing for me. Can you help me figure that out? I’m signing on as (email)@comcast.net
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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@user_pudvao your safety and security is important to us! Be sure to never post any personal information while public. Please follow the steps provided above to send us a Direct Message, we're ready to help.
Ordering information for remote device and my phone order
My device I ordered looking for the order in my account can't find it and the phone I am getting ordered it can't get information on that one too
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AndrewD1 Thanks for reaching out! Let's take a closer look for you, please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click t
Identity/Profile Mismatch Causing Rewards/Benefits Ineligibility
I have had both Xfinity Internet and Xfinity Mobile active on my current account since January 17, 2026. When I log in under my Xfinity ID (which shows me as Primary user) and select “View all Benefits,” I receive the message: “It looks like you’re not eligible for benefits.” Though my login says I’
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Complaint regarding iPhone trade-in reimbursement, Ticket ECM0020819728
I have never received a credit for my iPhone 15 Pro Max trade-in. I contacted Xfinity Mobile in Oct 2025 to inquire about iPhone trade-in promotion. Xfinity Mobile representative said I would need an Xfinity Premium Unlimited mobile plan to take advantage of the promotion, so set one up for me. I ma
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Plan
Thanks for checking. Can you verify the third-party mail service you're using for your email?
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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Hello, uo7! Thank you for choosing Xfinity and joining us here on the Forums. I want to make updating your equipment as simple and stress‑free as possible. You have a few options, and you can choose whichever works best for you: Online: You can
Xb7 upgrade
How do I go about upgrading my old modem. The website says Xfinity pro will add it. It just loops to an AI chat with 0 help that bounces me back to the app. 1.2 Gb speed Internet with a very old outdated Motorola modem.
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Hi, thanks for this! Step 1: third party access is on Step 2: i changed the settings and when i hit “Done” a popup came on saying “The POP server “imap.comcast.net” is not responding. Check your connection and that you entered the correct informatio
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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Hi — I recently regained control of my family’s Xfinity account and my Xfinity ID now shows as the Primary user. However, I still cannot access Membership/Benefits. This does not appear to be a simple browser issue. In DevTools, I’m seeing account/se
Identity/Profile Mismatch Causing Rewards/Benefits Ineligibility
I have had both Xfinity Internet and Xfinity Mobile active on my current account since January 17, 2026. When I log in under my Xfinity ID (which shows me as Primary user) and select “View all Benefits,” I receive the message: “It looks like you’re not eligible for benefits.” Though my login says I’
Question
Thank you for taking the time to direct my message to the appropriate place where I may obtain the help I need!
Diamond Membership - 150 Hours DVR Perk lost when exchanged cable box
I received an email congratulating my Diamond membership (a 44-year customer), and as stated, I didn't have to sign up. My prior plan had 20 hours of DVR service. I was automatically upgraded to 150 free hours. Unfortunately, my cable box lost power, and it was exchanged for a "newer, upgraded" box.
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Hello @user_jpw31q, did you select the add to cart tab?
How do I add the $50 gift card promo (MC50) to my order?
A pop up window with the promo code showed up when I was signing up for a new internet plan but the offer was never added to my order.
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Continuing: Step 3: There is no “Outbox” or “Sent” folder in my Comcast email (only “Inbox” and “Junk”) Step 4: i checked them all and they are correct. I’m only using my home WiFi network as I’ve been home for several days. Thoughts?
rialinn
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Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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