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Thanks for taking the time to post here on the community forums, user_fmcqdl! I can definitely understand being frustrated by a routine like that going on for so long. If you're having to factory reset the gateway each time to resolve the issue, it's

XfinitySean

commented

35 seconds ago

to the conversation:

Shows WiFi connected but not connecting to internet

This is a regular issue, about every other month. All of our devices show they are connected to the wifi gateway, but when you try to use an app, check email, or go online, you either cannot connect or you are only connected for a few minutes before you are no longer connected. Every time I end up t

Question

Hi there @user_q4v5cs! Yes, you can absolutely return the modem and have that unreturned equipment fee reversed! Once Xfinity receives and scans the device at the warehouse, the charge can be reversed, and any credit balance remaining will be refunde

XfinityQuemekia

commented

2 minutes ago

to the conversation:

Unreturned equipment

Can I return a modem that I already paid an unreturned equipment fee for and get a refund? If so, is there a return window for that process?

Question

Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

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Devices

Unreturned equipment

Can I return a modem that I already paid an unreturned equipment fee for and get a refund? If so, is there a return window for that process?

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Customer Service

Hello @jctparis, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Your Comcast IMAP password is the same as your primary Xfinity ID/email password used to sign in to the Xfinity

XfinityChelseaB

commented

31 minutes ago

to the conversation:

Password

I am being asked for my IMAT password but I don’t know it

Question

NHL/NBA Playoff Games not on ABC

Since we can't watch the NHL or NBA playoff games on ABC in Maryland because of the Scripps/Xfinity contract dispute why can't they show the games on another channel? Say ESPN, TNT, TBS, or NHL network or NBA network, or on one of the 4K channels? The 4K channels are always empty of programming so t

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Channels and Programming

Good evening user_krazzn. We certainly appreciate you being an 18-year customer. 🙌 You have reached the right team. I would be happy to assist you. Can you please provide me some information on what you may need assistance with?

XfinityJon

commented

41 minutes ago

to the conversation:

Customer service

As an 18 year customer, I called and asked for a manager. The rude woman replied, 'what do you think she can help you with that I can't?'. Stop hiring these bratty 20 year old kids.

Question

Customer service

As an 18 year customer, I called and asked for a manager. The rude woman replied, 'what do you think she can help you with that I can't?'. Stop hiring these bratty 20 year old kids.

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Customer Service

Hello @user_lgiump and thanks for sharing your experience on our Xfinity Community forums - we can understand how frustrating this may have been for you and we do value your opinion. Losing access to emails and being confronted with unexpected ads ca

XfinityCliff

replied

51 minutes ago

to the conversation:

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

Hello @user_b1qg1l, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. You can find out more at An important update on your channel lineup.

XfinityChelseaB

commented

1 hour ago

to the conversation:

ABC

When can we expect a Xfinity will resolve the ABC issue with

Question

Braves Vision channel

I have an email that states I have Braves Vision in my tv package and yet I don't. The tv says i have to upgrade. When we called -- we were told it would take upgrading to Premium which was at a monthly cost much higher than Braves Vision $19.99. When is xfinity going to attach braves vision to thei

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Channels and Programming

Hello @user_96ifyx, and thanks for the clarification on that. We'd be happy to dig into this further for you. 😀To do so please send us a Direct Message* (I'm including some handy instructions below on how to do that.) Please include your

XfinityCliff

replied

1 hour ago

to the conversation:

How can I get a shipment label to return my equipment?

The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?

Question

Payment problem

I have a problem that your company put autopay back onto my account after being turned off in February 2026. I have been sick and in an out of the hospital. I have no income at this time. Ive spoken to agents in March and April. I had gotten the least amount owed and was told to get that in before M

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user_gesbxy Thank you for stopping in for help with your billing concerns with your previous account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associa

XfinityAmandaB

commented

1 hour ago

to the conversation:

Erroneous balance on an old canceled account & ongoing collection calls

I changed my internet service on December 25, 2025, which Xfinity automatically created a new account even on the same address. I was explicitly told my previous account was fully canceled and would not incur any further charges. Despite that, starting in March, I began receiving notices about a pas

Question

Really need a status update. This is just unthinkable that it has been this long without service.

user_zta2on

commented

1 hour ago

to the conversation:

Disruption of service for NBC

Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity

Question

Very slow internet since may 1st

Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.

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Your Home Network

ABC

When can we expect a Xfinity will resolve the ABC issue with

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Customer Service

There are no Xfinity stores near me either.

user_96ifyx

replied

2 hours ago

to the conversation:

How can I get a shipment label to return my equipment?

The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?

Question

Erroneous balance on an old canceled account & ongoing collection calls

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Billing

user_96ifyx- Hello, and thank you so much for joining us here on the Forums. I completely understand how important it is to have a simple and stress‑free way to return equipment, and I’m happy to share an easy option with you. One convenient wa

XfinityThomasA

commented

2 hours ago

to the conversation:

How can I get a shipment label to return my equipment?

The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?

Question