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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Owned CM3000 MAC needs MAC deprovisioned/released from old associated account
Customer-owned Netgear CM3000 HFC MAC incorrectly associated with another Xfinity account. Need MAC deprovisioned/released from previous account and provisioned to my account. I purchased this CM3000 refurbished from Verdi. I am the current owner and can provide proof of purchase, serial number, and
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My comcast email failing to open
When I try to open my email in the OX app, it often doesn’t open, or after a minute it will say connection not secure. How can I fix this.
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Hello there, @user_88ydne. Thanks for reaching out to us here on the Community Forum. Congratulations on the sale of your property. We can help cancel service at the location, or if you were interested in continuing service, see if it can be transfer
cancel service
Please cancel service since we have sold the property. Account [Edited: "Personal Information”]
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Owned CM3000 MAC needs MAC deprovisioned/released from old associated account
Customer-owned Netgear CM3000 HFC MAC incorrectly associated with another Xfinity account. Need MAC deprovisioned/released from previous account and provisioned to my account. I purchased this CM3000 refurbished from Verdi. I am the current owner and can provide proof of purchase, serial number, and
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Customer Service
We appreciate you being a DIAMOND member, @Freetvuser! We do have a variety of free streaming channels for all customers, which may vary from area to area, and are listed here : https://www.xfinity.com/support/articles/free-streaming-channels, howeve
Unable to view local channels anymore, Chicago
Hello! I am writing this due to my increasing frustration with the Xfinity Stream App. I have been using the app for sometime now and became a very active user due to my ability to watch local Over-the-air channels in the 60611 area in Chicago. For about two months now, those channels are no longer
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The app and website give same errors. You cannot make the change right now. We had to verify all the info to change to the current email and phone number that is in the account. I DMd you.
"You can't make this change right now. We need to verify your contact information" error
I'm trying to change the password and add a authorized 2nd user to the account and keep getting the same error. "You can't make this change right now. We need to verify your contact information" Previously, the phone and email were both verified successfully. Further the email account for comcast ha
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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub
Internet is down
Since I got Xfinity service I have not enjoyed it because I keeps going off. Also why is the box in the back bedroom but my TV is in the front of this place?
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Internet is down
Since I got Xfinity service I have not enjoyed it because I keeps going off. Also why is the box in the back bedroom but my TV is in the front of this place?
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Your Home Network
user_peirnf Hello, and thank you for reaching out to us through our Xfinity Community Forums. I can understand your concern, especially after waiting a month without any updates on the cable work that needs to be completed. I'd be happy to take a clo
How do I contact the team responsible for burying a new cable put in my front yard a month ago?
New cable ran in August. Nobody has come out to bury the cable. Needs to be replaced via the tech to an orange underground cable, but noone has shown up or called yet to schedule.
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Greetings, @user_bwc66c! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your suppor
Direct message for cancelling from EU
I am in the EU and want to cancel my Xfinity account asap. Thank you! I am unable to send a message or call so I need someone to contact me.
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Direct message for cancelling from EU
I am in the EU and want to cancel my Xfinity account asap. Thank you! I am unable to send a message or call so I need someone to contact me.
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Customer Service
@user_9ra25g @XfinityChristy Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Slower internet
You guys come out to my neighborhood a week or two ago and shut off the internet I think twice and was doing some work on this area and ever since then I have had slower internet. I just now am getting time to contact you guys because my dad has been in hospital.
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@CapeCodHome Do you have any emails from us asking you to validate your account? It could be in your junk folder. Do you have the Xfinity App? You can log in to verify your contact information as well. Can you please direct message me yo
"You can't make this change right now. We need to verify your contact information" error
I'm trying to change the password and add a authorized 2nd user to the account and keep getting the same error. "You can't make this change right now. We need to verify your contact information" Previously, the phone and email were both verified successfully. Further the email account for comcast ha
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Hello, im not exactly sure. I am a diamond member internet subscriber and I had a representative tell me that the streaming app was a free add on with my service and I had been using ever since then. it’s only until recently that my local channels
Unable to view local channels anymore, Chicago
Hello! I am writing this due to my increasing frustration with the Xfinity Stream App. I have been using the app for sometime now and became a very active user due to my ability to watch local Over-the-air channels in the 60611 area in Chicago. For about two months now, those channels are no longer
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I also have this same issue and have done the same things in an attempt to correct without success.
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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As the OP, here's a follow-up in case it helps others: I received an invitation to direct message Xfinity. While it took multiple attempts over more than a week and needed to be escalated a couple of levels, the Xfinity employees were able to correc
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Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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