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Text messaging
I am not receiving all my text messages. Some come through hours later in a batch... I have performed a network re-set and I still am having issues. I believe I need a re-provision to the SMS/MMS feature on my account. I believe the database did not fully update after my port from ATT.
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Network
Greetings @user_narfww, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well, and thank you to @EG for moving the post so we could address the issue. I am sorry to hear about the issues you had with the plan cha
Letter to "Arbitration Nod"
Hello, I am writing about an extremely egregious situation Comcast/XFinity has been putting upon myself and my neighbors. Last week (5/8/2026) we began experiencing intermittent service outages which are continuing to this moment (5/15/2026 9:00 am). This has been very frustrating as my wife needs t
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Hewantedcomcast Hi there! Thank you so much for using our Forums and for taking the time to contact us. We are happy to look into these Xfinity rewards issues you are having and we appreciate you reaching out. To get started can you send us a DM with
Help with rewards download
This is the second week I have not been able to get any of the rewards offered. I've cleared my cache, redownloaded the app and tried another device. What can I do to get the movies and rewards I should receive but cannot
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Internet Intermittent
Internet intermittently cutting out. It all started after I installed a new router that Xfinity asked if I'd like one sent to me. I installed it a few weeks ago. Internet started cutting out every so often. This past weekend I returned from out of town to find out my home network was wiped out. I've
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Wifi keeps going out
My wifi keeps going out. My cables are attached exactly as they should be abd every day at least once a day, Xfinity wifi goes out. The app asks me fix the cables, restart the router and wait for a couple of minutes. But why should anyone be asked to do that for just wanting a consistent wifi connec
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Hello, user_59j28h! Thank you so much for reaching out for help with your “Last Watched” feature—I know how frustrating it can be when it’s not working the way it should. Let’s walk through a few quick fixes together to
Last Watched Not Working!
Last Watch working correctly whatsoever ever since yesterday morning when I was updating the system like it told me too, and then I updated again this morning like it came up and I thought oh great it’s gonna fix itself instead it just got worse instead of five shows or channels being there for last
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@5hl Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&rd
Heavy pixelation on main tv box but XRE errors on both boxes
Problem first started maybe 5 weeks ago where some channels experienced heavy intermittent pixelation that also appeared in DVR recordings on the main cable tv box. It was annoying but I didn't have time to contact support. However, now I have our main tv box having intermittent issues of the follow
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help with rewards download
This is the second week I have not been able to get any of the rewards offered. I've cleared my cache, redownloaded the app and tried another device. What can I do to get the movies and rewards I should receive but cannot
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Hi there @user_cn28b2 Thank you so much for reaching out on our Xfinity Community Forum about issues logging into your account. I'll be happy to assist. Have you confirmed that you're using the correct Xfinity ID (username) and password?
Cannot Sign Into Account [Edited]
I cannot sign into my account [Title edited to remove personal information - email address]
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@user_dnqi3d, we want to thank you for reaching out on the Community Forum for support with removing your TV service. We are glad we were able to get that done for you. Never hesitate to create another public post for any of your future account and s
Remove TV request.
@XfinityFrank Am I crazy or is there not such an icon anywhere on the page? I see this solution posted everywhere and there's no option to direct message anyone.
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Yes, rebooted the cable boxes and cable modem. No change. The main cable box is the coax connected model not wifi/internet connected and is the one with the issues. The other cable box is the IP model and connected by wifi and does not have issues. I
Heavy pixelation on main tv box but XRE errors on both boxes
Problem first started maybe 5 weeks ago where some channels experienced heavy intermittent pixelation that also appeared in DVR recordings on the main cable tv box. It was annoying but I didn't have time to contact support. However, now I have our main tv box having intermittent issues of the follow
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Good morning @gmerciez . While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait u
All email going to spam folder
Since yesterday all of my email is going to my spam folder. Even when I add an email address fo 'Keep', a copy goes to the spam folder even while one is in my inbox. I've disabled all of my filters that would send emails to spam. I normally use Outlook to filter but this happens even when Outlook is
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user_3bhecx, I'm glad this was resolved for you.
The clear last channel history clear D does not work
When do you expect to fix this glitch? “The Last Watched banner won’t remove individual channels. ‘Clear this channel’ shows the confirmation but the channel stays in the list. Clear All still works. This is happening on multiple boxes.”
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Getting an "Access Denied" message on many websites
Please help. I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router. Tried the following: Clearing cache & cookies Allowing third-party cookies Different
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Your Home Network
Hello, user_kj83yc! Thank you for taking the time to share your feedback here on the Xfinity Forums—we truly appreciate you being part of the community. I understand how frustrating service interruptions can be, and I want you to know your feed
Where can I email a complaint
And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa
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Thanks @EG - I sent a DM to Xfinity Support via the link you provided. Hopefully that works for what you need @XfinityJorge
X-Class availability question
I’m not able to get X-Class service despite the customer portal showing it available for my account. I received a message from XFinity on Wednesday that I was eligible for a speed upgrade, and they offered to send me a new modem. I was surprised when it showed up the next day. I was able to connect
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Letter to "Arbitration Nod"
Hello, I am writing about an extremely egregious situation Comcast/XFinity has been putting upon myself and my neighbors. Last week (5/8/2026) we began experiencing intermittent service outages which are continuing to this moment (5/15/2026 9:00 am). This has been very frustrating as my wife needs t
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Safety Hazzard
There has been a damaged trunk line in our neighborhood since January. Someone came out and ran a temporary line but it runs across the sidewalk in 2 locations and also runs across 2 driveways. As a result, we have experienced numerous outages. Fast forward to May and the temp cable is still there.
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user_6d1429 Thank you for reaching out to us over our Xfinity Community Forums. Yahoo Mail provides support for customers who have migrated their Comcast.net email accounts to Yahoo Mail. Once an account is migrated, Xfinity no longer offers support.
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Who to speak to about @COMCAST.net to @Yahoo.com email disasters?
Hello. My apology for the alarming word "disasters" but for the past hour I have been trying to contact someone at Comcast about the @Comcast.net to @Yahoo.com email migration. Your own site says to contact you before migration and Yahoo after migration. But there is no way to contact Comcast/Xfinit
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