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Not what I wanted to hear about the wireless connection but appreciate the information.
Wireless cable box
I am thinking about hanging a tv on a wall that has no cable access. The current cable box is not on a direct line of sight so the remote will not work. I understand that there is wireless box available from Xfinity. Would this solve both my problems of no cable access and remote not working without
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Hello, @MJS72 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, looking over our refund document I don't see any mention of special handling of bulk accounts. I'd like to investigate the refund concern f
Bulk Account Credit can not get my money back!!!
I have a bulk account that has a credit and Xfinity does not allow my money to be refunded for some reason.
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Thanks for sharing, used to work here too but no longer.... just swapped boxes again over the weekend.
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
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Got it! I may need to take a further look at your account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
Cannot Log In On Mobile
Attempting to log into my account on mobile just loops on the password screen no matter how many times I've tried. Doesn't matter if it's the Xfinity app or the actual website on Chrome - the same thing happens. Cache has been cleared for both my browser and the app. I attempted a full uninstall and
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Thank you for the post, and for reaching out to them. Not sure who you think/believe has "reached out to them"... that is something Xfinity should be doing to "resolve" this LONG running issue, not customers. Right now that is showing as a known
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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@XfinityDemetrise I was already on the 5G mobile network instead of Wi-Fi. I'm attempting to handle things while away from home, and my phone is brand-new.
Cannot Log In On Mobile
Attempting to log into my account on mobile just loops on the password screen no matter how many times I've tried. Doesn't matter if it's the Xfinity app or the actual website on Chrome - the same thing happens. Cache has been cleared for both my browser and the app. I attempted a full uninstall and
Question
Tenant Blacklisted By Comcast
Good Morning, I'm having an issue where my organization's email domain has been miscategorized as spam by Comcast's filtering system; leading to the following error: Remote server returned '530 5.1.0 sender rejected' I know the error originated from a student account compromise where the student's e
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Customer Service
Bulk Account Credit can not get my money back!!!
I have a bulk account that has a credit and Xfinity does not allow my money to be refunded for some reason.
Question
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Billing
Ok, let's try a few more troubleshooting steps to see if we can resolve the issue. Have you tried any of the steps listed below? Network Check: Turn off your VPN and switch from Wi-Fi to cellular data (or vice versa) to see if it is a ne
Cannot Log In On Mobile
Attempting to log into my account on mobile just loops on the password screen no matter how many times I've tried. Doesn't matter if it's the Xfinity app or the actual website on Chrome - the same thing happens. Cache has been cleared for both my browser and the app. I attempted a full uninstall and
Question
Hello @user_pgio3x, thank you for your comment. Sorry to hear you’re having trouble viewing your statement, I know how frustrating that can be. Have you had a chance to clear your browser’s cookies and cache yet? Sometimes that can
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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user_aed5si please send us a direct message, so we can give you more details, and so we can assist you further. Thanks! You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If
Xfinity Refund Card
Hello, I just found my Xfinity refund card that I had lost almost two years ago. It expired in August 2024. Please let me know how to get a replacement card. Thanks, Jeff [Edited: "Personal Information"]
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Correct ID and password. I'm able to log in on desktop, but that doesn't help me get access on my phone.
Cannot Log In On Mobile
Attempting to log into my account on mobile just loops on the password screen no matter how many times I've tried. Doesn't matter if it's the Xfinity app or the actual website on Chrome - the same thing happens. Cache has been cleared for both my browser and the app. I attempted a full uninstall and
Question
Same problem on 3/2/26.
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
Question
Thank you so much for taking the time to reach back out to us, @user_flint007! I know this has been a frustrating time, and do appreciate you sharing the resetting of the cable box and technician visits have not resolved the concern. I would be more
Pixelation issues Science Channel HD Flint Mi market
I have constant pixelation issues with the SCIHD (211) in the Flint area. I have had the entire house from the outside drop through my home retired by a cable contractor. Every time comcast is contacted it's well reset your box and if that doesn't work well send a technician out. It's always the sam
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@user_ipkb8m Thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the frustration if you are running into an error trying to access your comcast email. Have you already turned on your access to thir
Email help
I have a samsung phone, I use the Email app, I am signed into my comcast email but I can not send or receive emails
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Hi there @user_41xmxj Thank you so much for reaching out on our Xfinity Community Forum about issues with logging in to Xfinity. We are happy to help! Have you confirmed that you are using the correct Xfinity ID and password, which should
Cannot Log In On Mobile
Attempting to log into my account on mobile just loops on the password screen no matter how many times I've tried. Doesn't matter if it's the Xfinity app or the actual website on Chrome - the same thing happens. Cache has been cleared for both my browser and the app. I attempted a full uninstall and
Question
Hello cvs_netadmin. Thank you for taking the time that you have to reach out to our CSA team and working with their support agents. You have taken all the steps I am aware of for reporting this issue to the correct team. I'm sorry that they have not
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Tenant Blacklisted By Comcast
Good Morning, I'm having an issue where my organization's email domain has been miscategorized as spam by Comcast's filtering system; leading to the following error: Remote server returned '530 5.1.0 sender rejected' I know the error originated from a student account compromise where the student's e
Question