Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (452.3K)
Hello @user_e1o118 Sorry to hear about your experience getting started with internet and mobile with us. We'd love the opportunity to clear up any outstanding issues with your internet scheduling, mobile activation, and trade in credits. If you'd lik
Customer service
I was lied to by a representative told me a qualified to trade my phone in and get a free iPhone 17 pro max or a galaxy 25 he already knew what phone I had I have an iPhone XR he had me transfer and get rid of my T-Mobile service he told me I was getting a free phone I asked if it was entirely free
Question
zachwad22 Thank you for taking the time to reach back out and let us know that you've continued to experience service interruptions. Our team would be happy to take a look at the account and assist with applying the appropriate adjustment. Please sen
Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
Question
I am very sorry to hear about the experience you had with that phone order, and getting a resolution @user_stw8oi, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your ful
Worst Customer Supprt...EVER
I have needed to use the Xfinity tech support in the past they have always helped out. Customer Service is another matter. I was putting in a post and halfway through creating the post the browser kicked me out and lost the text. I have called Customer Service 5 times and went to the store that prom
Question
My problem is when CVS calls me the phone does not ring it automatically goes to voicemail
When CVS calls me on my landline phone, the phone does not ring, it automatically goes to voicemail, I cannot access my voicemail at all when I dial *99 it asked me for a passport, I don't have one or I don't know what it is, I believe a household member tried to delete the voicemail of CVS and now
Question
•
Your Home Network
Razr ultra 2025
Anyone here currently using the razr ultra 2025? I'm curious if it's compatible with Xfinity.
Question
•
Devices
Yes. I have called over 10 times to CustomerService and get a different answer every time. I was supposed to get an iPhone 17 for an evan trade of my iPhone 16 but shipped the 17 to the incorrect address despite my making 4 calls to Customer Service
Worst Customer Supprt...EVER
I have needed to use the Xfinity tech support in the past they have always helped out. Customer Service is another matter. I was putting in a post and halfway through creating the post the browser kicked me out and lost the text. I have called Customer Service 5 times and went to the store that prom
Question
Speed is not as paid for
Hi! My account internet speed supposed to be 400 Mbps. All the time have constant speed 180 Mbps. It was better in 2025. No issues with signal and equipment. Should I file a claim for refund in 2026?
Question
•
Your Home Network
Thanks, just sent a message there, appreciate your prompt response
CA Debt Collector Lic.
I got multiple texts and emails about unpaid debt from the CA Debt Collector Lic. #10316-99 tryin gto collect, I got their phone number from Xfinity, but it says I can't call this company on the phone and I haven't received any contact from them yet, and keep getting texts and emails. How can I conn
Question
Complaint-
To Whom It May Concern, I am writing to formally file a complaint regarding ongoing billing misconduct and account mismanagement on my Xfinity account ending in 8291. Despite multiple prior escalations, my issue remains unresolved and continues to worsen. I am formally stating that it is unacceptabl
Question
•
Plan
Customer service
I was lied to by a representative told me a qualified to trade my phone in and get a free iPhone 17 pro max or a galaxy 25 he already knew what phone I had I have an iPhone XR he had me transfer and get rid of my T-Mobile service he told me I was getting a free phone I asked if it was entirely free
Question
•
Customer Service
@user_ee99mh What happens when you sign in directly into Peacock?
Something unexpected happened Please close this pop up and try again. If the problem persists, try again later. ACTIVATION ERROR
Getting this error when activating Peacock, Hulu and Disney as a part of my 1 gig plan. Its been more than 48 hours. How can I resolve this?
Question
cancel internet service
Cancel Home Internet Service
Xfinity support, I need to cancel my home internet service but the callback day and I can’t find a number to call so please contact me
Question
Hello @user_jspqcs thank you for reaching out on our community forum. I would love to take a look at where it is sitting to see what we can do. Please send us a direct message with your full name and service address so that we can assist you further
Bury/move pedestal
Has anyone ever had luck moving or burying a pedestal? The one in our front yard is super close to the street and often requires a three point turn to avoid potentially running it over with a bumper
Question
Bury/move pedestal
Has anyone ever had luck moving or burying a pedestal? The one in our front yard is super close to the street and often requires a three point turn to avoid potentially running it over with a bumper
Question
•
Customer Service
@user_k6u6ul Please explain this line in your post: "These changes directly break compatibility with older devices which require AC‑3 over optical - that's my problem and likely creates issues with many other users." Are you saying you are usi
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
Question
Sorry for the confusion. I did create a Yahoo account on both my iPhone and iPad AFTER I used my iPhone to use the required method to create the Yahoo Mail account. I’m still trying to find a way to find the missing emails in my folders. Another is
Missing Email Folders in Transition to Yahoo Email
I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?
Question
Good morning @BBTs1764, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the phone trade in, I know how frustrating that can be, but you have come to
XfinityJeff
commented
1 minute ago
to the conversation:
0
0
Mobile phone trade in help
In January 2026, I traded in my wife's IPhone 14 Pro for a new IPhone 17 Pro at a local Xfinity store. I was told I would receive up to a $700 credit towards the cost of the IPhone 17 Pro if I sent her old phone to Assurant for their evaluation. I sent her phone using an XFinity US Post Office label
Question