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Service Cancellation - Moving
Hi, please cancel & delete all my accounts at 3916 & 7201. I have created a new account for the new home to this week at: Account: ending in 4835 Shipping Address: 15622 40TH AVE E, TACOMA, WA, 98446 My problem is I cannot access my new account with these existing accounts in the way. The system kee
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Your Home Network
YES. There is NO option under the Apps Notification settings tree for turning off marketing notifications under Push Notifications.
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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I have tried all the steps outlined in this thread. If you will look, two separate users have stated the same problem with the stated fix: There is NO OPTION under the notifications choices to turn off MARKETING. You have 2 choices: 1. "Networ
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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@user_oatn2s Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it is to have service issues and having to take time off. Our team would love the opportunity to help you with resolving these conc
help with no internet service
I have been on the phone for 2 days and can not get a hold of anyone to help. Xfinity expects me to pay my bill but I have to keep taking days off work to be home for someone to fix my internet but it still doesn't work. I was sent 63 text messages from the assistant with no help at all. I have been
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Greetings, @user_cj6ix6! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this maintenance referral ticket. You have definitely come to the right place f
Bad signal at street
I've been having issues with Xfinity cable tv for months. Initially started as many interruptions during the day with "weak or no signal," then eventually just garbled voices and picture that we could not watch. Called Xfinity on multiple occasions and went through multiple, numerous attempts to res
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@XfinityBillie I just read your question there for @user_e30vl8 YOu suggested taking their modem out of Bridge Mode to troubleshoot. The point of the problem is that you can only take the modem out of Bridge Mode by accessing the admin login.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
help with no internet service
I have been on the phone for 2 days and can not get a hold of anyone to help. Xfinity expects me to pay my bill but I have to keep taking days off work to be home for someone to fix my internet but it still doesn't work. I was sent 63 text messages from the assistant with no help at all. I have been
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user_k6jxe5 let's take a look at your account and see what resolution we can come up with. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messagin
Formal Billing Dispute: Duplicate Installation Fee
I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed
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Bad signal at street
I've been having issues with Xfinity cable tv for months. Initially started as many interruptions during the day with "weak or no signal," then eventually just garbled voices and picture that we could not watch. Called Xfinity on multiple occasions and went through multiple, numerous attempts to res
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Customer Service
@user_aeszio Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
Cable TV service options
I currently have both Internet and cable TV through Xfinity. My Xfinity internet service is bad in my area. I know I can subscribe to cable TV only from Xfinity and go with another provider for Internet service. Could you reach out to me with my options for TV service only?
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Formal Billing Dispute: Duplicate Installation Fee
I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed
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Hello user_q9huqo. Thank you for sharing your same experience with our Xfinity Forums community. I'm sorry that you had this trouble as well and that you dread needing to call into our support team. There's no need to have to call or give a story for
Cancel my Service
I have been trying to cancel my internet services for almost a month now with no luck. There are no working numbers to call, no links to go to to cancel online, nothing. I was told to sign up to get a call so I could talk to someone on the phone and cancel, however that was scheduled for about an ho
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@sara_111 I appreciate you making us aware that you haven't received this trade-in credit via Forums. I would be more than happy to help confirm the status of this credit you're expecting. Let's continue our conversation via DM.
Did not receive my device credits
I switched from T Mobile to Xfinity and was promised that I would get $400 credit for one phone without trade in and $830 for my other phone with trade in. I sent in my phone for trade in credit but the credits are not showing and even when I chatted with customer service they were unable to help me
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Error rdk-3012-0
Error message says "Give us a call" WHO AM I SUPPOSED TO CALL?
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Customer Service
Had the same experience. It’s a bad outfit period. Good internet service though. I am ready to cancel cable And voice. I am not going to lie. I am not moving. [Edited: "Language"] I retired. I dread calling them.
Cancel my Service
I have been trying to cancel my internet services for almost a month now with no luck. There are no working numbers to call, no links to go to to cancel online, nothing. I was told to sign up to get a call so I could talk to someone on the phone and cancel, however that was scheduled for about an ho
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user_zpa7km Good afternoon! Thank you for reaching out to our Xfinity Forums regarding your Xfinity App. I can definitely see how that would be frustrating. I'm here to help. Can you please share what's happening on your devices? Are you getting an e
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My Xfinity app not loading on my lg smart tv or iPad or iphone
I tried deleting my Xfinity app and reloading it . Also tried relogging in to lg and Xfinity
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