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Three Browsers, Chrome, Firefox, Opera. Dutifully followed what you suggested. Same results. Multiple attempts over multiple days constituting many hours and I am still no closer to getting the problem, solved! I can retrieve my email. I can look at
Updating Account Information
I have been trying for several days to change/add my phone number, password and just generally access my account. Besides loading so slow I think I'm back in the days of dialup, the website wants to authorize me by sending a text. Fine, but the text never arrives. I have my email as the preferred me
Question
I do not have Xfinity Pro. It would be nice to have so I could turn off PowerBoost on the cell phones to see if that helps. My PS5 has always been connected with and Ethernet cable. With my old gateway that everything was fine with until the WiFi si
20% Packet Loss
A few weeks ago, the WiFi card on my XB8 failed so I exchanged it for a new one at my local Xfinity store. Now, when I am gaming on my PS5, I am getting consistent packet loss/late packets, especially if one or more devices are streaming. This was never a problem with my old gateway. Using a packet
Question
Hello @user_8csd77! We apologize for how frustrating this has been. Even though you’ve already tried multiple browsers, this behavior can still be caused by stored browser data. We recommend fully clearing the cache and cookies on the browser y
Updating Account Information
I have been trying for several days to change/add my phone number, password and just generally access my account. Besides loading so slow I think I'm back in the days of dialup, the website wants to authorize me by sending a text. Fine, but the text never arrives. I have my email as the preferred me
Question
Thank you for posting on our community forums, user_37rwia. What specific issues are you currently experiencing with Paramount +?
Paramount plus issues
Still there’s an issue with Paramount+ on Xfinity so I guess I never learned how to fix it. Stupid it’s taking me over an hour to try to somewhat compatible show together on Paramount+ using Xfinity. I’m so over this. i’m using the cable box and Paramount+ is stupid and I hate it
Question
Since mid-December had pixelation on a few channels with error codes at times. Intermittently. A few weeks ago it got worse. Just had a tech out and he didn't find any issues with our connection so swapped TV boxes to all Internet based (because our
TV Pixelation is VERY BAD now
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
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@skintime I didn't have any issues, either. Already had Disney+ and Hulu and just logged in and ESPN Unlimited worked. Pretty seamless.
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
Question
@Tek I'm somewhat certain their new plans have equipment "included" as part of the fee. At least I think that's how it was a few months ago when I changed. I have my own modem so declined it, but I think it's included now.
Xi6-T
Right now, I have XG1v4-A box want to swap it out for the Xi6-T box. The XG box I have now has been problematic, it's the second one since it was swapped out for another one. Also, I'm using my own modem, would like to see if my plan I have now 1GIG will include for the Xfinity Wi-Fi gateway without
Question
Thanks for taking the time to post on our community forums, user_cgo1l0! What device are you watching Disney+ on when you run into these freezing issues?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Yes, me too! It is so frustrating having Celtics games being recorded on 817 (NBATV), which means they are blacked out for me because Boston is my "local market." And it seems like such a random thing. It will record games correctly on 852 or, if it'
Unusable DVR Sporting Event recordings
The X1 DVR records sports events by program ID without honoring local-market availability, language, or blackout status, resulting in unusable recordings. Can we please get modern recording options? I have my DVR set up to record certain sports teams. But sometimes it will record the game on the NBA
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@user_1ylmfs Thanks for reaching out to us regarding your service outages. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and
Frequent Outages
I want to know why there are so many outages. Also, why does it take so long to get back online. Do I need to get a different internet service for fewer outages? The lack of communication speaks volumes about your concern for your customers.
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Thank you for meeting us here in our community, @user_1qacma. We're sorry to hear about the trouble with cancelling your services. We can assist. Please send us a Direct Message with your full name and complete service address, so we may assist. &nb
Cancel
I talked to someone last week about cancelling my Xfinity on Tuesday. Tuesday came and went bc my wifi is still on. My confirmation number is 1001339619142119. [EDIT: Personal info]
Question
Hi @user_9g15pj! Thank you for posting on our Xfinity Forums Community platform! We have sent out email upgrade notices, which started back in June 2025, to customers eligibile to migrate their comcast email to yahoo email. Information about the emai
Is there an email upgrade in process for xfinity
Is there an email upgrade in process for xfinity
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@user_d8cbtv thanks for taking the time to post on our Xfinity Community Forums page. I know the loss of a channel like that can be hard to deal with. I can certainly submit feedback regarding the loss of the channel and your request to bring it back
NHK World on channel 265in Philly is gone????
Where is NHK World on channel 265 in Philly market?
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@BruceW thanks Bruce that did help
DM assistance
There is no DM option. I need to contact someone to try to have an issue resolved. I mailed a letter but I want to send an email and not post it on the forum.
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Hi there, and thanks for dropping by the community forums, user_m5rkuy! I'm sorry to hear you're running into issues with your comcast.net email. To get a better idea of how to help, is this occurring when accessing your email via a third party email
my comcast.net email stopped working and says my password is wrong
my comcast.net email stopped working and says my password is wrong
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Additionally, concerning the contract negotiations around sporting events, I am very upset that I am also missing the Denver Summit FC games which air on Denver’s ABC affiliate station due to Comcast unwillingness to meet the demands is E.W.Scripps.
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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Cancel
I talked to someone last week about cancelling my Xfinity on Tuesday. Tuesday came and went bc my wifi is still on. My confirmation number is 1001339619142119. [EDIT: Personal info]
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Customer Service
OK so now I have figured out the DM problem. (One must opt-in to get direct messages) I have sent a message. Now what?
user_8csd77
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Updating Account Information
I have been trying for several days to change/add my phone number, password and just generally access my account. Besides loading so slow I think I'm back in the days of dialup, the website wants to authorize me by sending a text. Fine, but the text never arrives. I have my email as the preferred me
Question