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user_6acs40 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you and see what offers we have available. Please send a Direct Message with your full name and address. Click "Sign In" if necessary  &

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Xfinity Support

I should like to speak with an actual human being and do not appreciate having to wait almost a week for the courtesy of interaction with someone from this company which I paid $857 dollars last year and now you want $70 more dollars a month! This company’s avarice knows no bounds! I am a senior cit

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Cancel sub/chat bots

Don’t need anything, just putting someone’s eyes on this: I am leaving because of the stupid ai chatbot loops. I want to cancel my subscription, but can’t without calling someone apparently, but the next scheduled callback is AFTER my next billing cycle starts, which is so unbelievably scummy. Custo

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user_oqzncg Thank you for reaching out to us on our Xfinity Forums for help with adding your father in laws name to the account. I see they were added to the statement. If there is anything else that we can help you with please feel free to create a

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Can a second name appear on the bill for an existing account member?

I want my father-in-law's name added as a secondary name on my Xfinity bill. He's already listed as a member on my account. I spoke with support and was told this is all set, but I'd like to confirm before I rely on it. Two questions: 1. Does Xfinity actually support a second name printed on the bil

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smallxmac Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the issues you're having with your connection, and we'll be happy to help. We also appreciate you working with our Expert as actively as you hav

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Very Noticeable Latency Spikes at first Xfinity hop under downstream load even with clean RF/FEC

I’m seeing reproducible severe downstream latency under load. My LAN gateway remains around 0.3 ms and my Hitron CODA56 management interface remains around 1–2 ms, while Comcast’s first routed hop rises from roughly 13 ms into the 200–450 ms range. External destinations such as 1.1.1.1 rise by essen

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Bill payment

I have already paid my bill but my account still shows a balance that it has not been paid.

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Dishonest business practice - won't unlock

I've waited for 3 days to transfer service to another carrier I'm now being told that after I've paid my phone off and paid any last due bill, the phone is in the process of unlocking. First, I was told it would take 2 mins...Then it turned to 4 hours to unlock but my property is still held at anoth

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Outage

Outage in house but not there

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I want the Screen Saver OFF PERMANENTLY

Screen Saver needs a OFF option. I work at home, and usually early in the morning. The cable box will refresh but come back up to the screen saver. What is your obsession with the screen saver? I pay the cable bill and I pay my electric bill. I can't always see the TV, I listen a lot because I'm wor

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Voice line battery back up

My back up battery case does not deliver power to the xb7. I've tried 2 cases and neither worked. Has anyone gotten the case to work?

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Xfinity Support

I should like to speak with an actual human being and do not appreciate having to wait almost a week for the courtesy of interaction with someone from this company which I paid $857 dollars last year and now you want $70 more dollars a month! This company’s avarice knows no bounds! I am a senior cit

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Pro battery

Hi- can someone please help me order a pro battery? Thanks

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Unable to join appointment waitlist

My modem apparently died tonight and the Xfinity assistant told me a tech visit is needed. Today is August 13th, and the first appointment I could get isn't until next Wednesday August 19th. I work from home so I really need a tech visit ASAP to get the modem replaced. I've tried to join the appoint

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Recently watched channels

Not able to see the display of recently watched channels after clicking on the Arrow

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Xi6 boxes 30 second skip

I have 2 Xi6 STBs connected via Ethernet. A few weeks ago the Exit Exit Exit 0030 code stopped working. On one box when watching live TV the forward now goes back 9 seconds and the back goes back 30 seconds. On my other Xi6 it goes forward 9 second and back 36 seconds. No amount of rebooting, power

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ShareholderG The phone number is 1-800-XFINITY. At this time, that's the only phone number we can provide. As my colleague mentioned, we're happy to help here as well. If you can share a few more details about what's happening, we'll do our best to a

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What's the best way for customer service

Before anyone chimes in on dialing 1800xfinity. That's apparently not customer service. I have had customer service in person, but am looking for a number that doesn't lead to sales. Cancellation would be better if anyone has a direct number

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So no customer service number directly

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What's the best way for customer service

Before anyone chimes in on dialing 1800xfinity. That's apparently not customer service. I have had customer service in person, but am looking for a number that doesn't lead to sales. Cancellation would be better if anyone has a direct number

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Thanks for sharing that picture, klockheed. The traceroute appears normal. Latency remains consistent throughout the Comcast network and reaches the Fastly/Twitter destination in approximately 20-25 ms. The timeout at hop 9 is not indicative of a ser

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Unable to view videos on X: tracert shows a loop in the routing

This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms

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user_sodjy7 My team can help you with your cableCard concerns today as it will require us to pull up your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In t

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My TiVo Roamio has a V58 error on all channels.

Please completely unpair my cableCard from my account, delete the old entries, manually type in my Host ID (which is incorrect online) and CableCARD ID numbers, and push a cold hit (Validation signal). Let me know if you need further information from me.

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