Xfinity Community Forum

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Hello, Today, I unplugged the XB8-T modem for several minutes, and after restarting, I noticed the downstream power levels have dropped a little and those speeds are a tad higher. Online speed tests this evening were showing a download speed of abou

user_ctj0i7

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2 hours ago

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XB8 Modem not reaching max upload speeds

Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If

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Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4

I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play

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Channels and Programming

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Refund

FORMAL BILLING DISPUTE AND REFUND REQUEST To: Xfinity Mobile Billing Department Subject: Formal Dispute of Billing Increases and Request for Refund Dear Xfinity Customer Relations, I am writing to formally dispute the significant increase in my Xfinity Mobile monthly payments beginning in July 2026.

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Plan

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Same issue is happening to us. ANY recorded show. And only since we got the newer ‘WiFi’ boxes. It’s so frustrating and annoying.

user_21yxee

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2 hours ago

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DVR recording audio drops in and out on TV Box

DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record

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Max Duplicate Subscription / Entitlement Error - Basic and Standard Active

I have a duplicate subscription glitch on my Max account. My Max settings show both Basic with Ads and Standard active via Xfinity. Please have a Tier 2 agent refresh and re-provision my subscription entitlements to drop the Basic with Ads tier, as that is not the service I am paying for in my accou

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Customer Service

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New Annoying Categorized 'Saved: For You" Listing: How do I get the old uncategorized version back?

Starting today, Xfinity's "Saved: For You" listing comes categorized, with 'Recently Watched' at the top, followed by 'Recordings Still Waiting for You', then 'TV Recordings', 'Movies Recordings', 'Kid's Recordings', 'News Recordings', etc.. This is particularly compared to the previous version that

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X1

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Done thanks. I have asked about this previously but have since acquired more info

user_thqrpc1

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4 hours ago

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Establishing new service

Hello, I’m interested in establishing individual residential Xfinity Internet service at my condominium in Houston, TX 77057. My entire condominium building previously had bulk Xfinity internet included in our condo fees. Each unit received a regular cable modem connected to a coaxial wall outlet. T

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fernando.2x6 Do you also have any or noticed any issues with your download as well? Do you see a service interruption message from the Xfinity app currently?

XfinityShawn

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4 hours ago

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F2

Upstream Channels Not Locked

Not quite sure why not all upstream channels are locked... Upstream Channel Bonding Value Channel ID 1 2 3 4 41 Lock Status Not Locked Not Locked Locked Locked Locked Frequency 16 MHz 22 MHz 29 MHz 35 MHz 36 MHz Symbol Rate 5120 5120 5120 5120 0 Power Level 45.5 dBmV 44.0 dBmV 53.0 dBmV 49.3 dBmV 42

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Are you really suggesting that clearing the browser and cookies on my LG tv will solve this issue? Sure I will "attempt" to do that.

user_1g37kz

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4 hours ago

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xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv

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Hey @user_thqrpc1, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see if we can provide you services. Welcome to the family! Please send a direct message by clicking the chat icon in the up

XfinityDemitrius

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4 hours ago

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Establishing new service

Hello, I’m interested in establishing individual residential Xfinity Internet service at my condominium in Houston, TX 77057. My entire condominium building previously had bulk Xfinity internet included in our condo fees. Each unit received a regular cable modem connected to a coaxial wall outlet. T

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I just wanna open my FN email

user_zkzf0q

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4 hours ago

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Comcast Email Login

How do I log into my comcast email?

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Establishing new service

Hello, I’m interested in establishing individual residential Xfinity Internet service at my condominium in Houston, TX 77057. My entire condominium building previously had bulk Xfinity internet included in our condo fees. Each unit received a regular cable modem connected to a coaxial wall outlet. T

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Customer Service

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F2

@XfinityShawn No... Channel 1 and 2 never locked... Upload speed often drops from my plan's max 350Mbps upload to less than 30 during prime time, have to reboot the device to get back to 350 upload speed

fernando.2x6

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4 hours ago

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F2

Upstream Channels Not Locked

Not quite sure why not all upstream channels are locked... Upstream Channel Bonding Value Channel ID 1 2 3 4 41 Lock Status Not Locked Not Locked Locked Locked Locked Frequency 16 MHz 22 MHz 29 MHz 35 MHz 36 MHz Symbol Rate 5120 5120 5120 5120 0 Power Level 45.5 dBmV 44.0 dBmV 53.0 dBmV 49.3 dBmV 42

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I am having the exact same problem and followed this thread a few days ago. The update completely removed: Favorite channels and searching for channels are completely gone. I have tried deleting the app and reinstalling, signing out and back in again

user_4oc6wr

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5 hours ago

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Left menu on my Xfinity Stream app

How do I get my left menu, with my guide favorites, back on Xfinity stream. I have a brand new Samsung smart tv. When I first downloaded the app, I was able to find everything the same way I am on my other televisions. It appears an update occurred, which changed the layout of the home screen and no

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Hello @elfaslan, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message wi

XfinityChelseaB

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5 hours ago

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My Internet Bill Is Much Higher Than the Promotional Offer and I Can’t Reach Customer Support

My internet bill is much higher than the promotional price I was offered. I was told the extra services couldn’t be removed during the first month, but two billing cycles have passed and I’m still being overcharged. I don’t even know which services need to be removed or how to remove them. I can’t r

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Home internet is down

I got home late tonight and my modem is blinking green— I did a reset and it still is doing this

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Your Home Network

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I would be happy to DM you with name and address and the event logs of my Arris G36 modem to determine why I have providing issues and whether the modem configuration file matches my upgraded plan,

gvieiii

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5 hours ago

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Arris G36 mid tier locked but still capped at 1000/40 after upgrade to 2000/250 plan

My G36 modem has an active OFDMA upload channel running at 4096-QAM, but upload is still capped at 40 Mbps after upgrading to a 2000/250 plan. BOOT Version (CGR2.86C.703059.R.2306281215). DOCSIS FW Version (01.05.020.13.NCS). Can we confirm whether my config file still has the old upload limit? Also

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My Internet Bill Is Much Higher Than the Promotional Offer and I Can’t Reach Customer Support

My internet bill is much higher than the promotional price I was offered. I was told the extra services couldn’t be removed during the first month, but two billing cycles have passed and I’m still being overcharged. I don’t even know which services need to be removed or how to remove them. I can’t r

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Billing

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Good evening user_fimvtv and thanks for connecting with us in our community! We appreciate so much you're getting signed up for services, so the last thing we want is for there to be any confusion about your order or what to expect. If you could send

XfinitySeth

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5 hours ago

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New Internet Plan Order(s): No Corresponding Email(s) with Tracking Details

Hello, I have attempted three times in the last 24 hours to complete an order on the website and have still not received an order confirmation email with tracking details afterward. I did not copy the order information on the first attempt but have the order numbers for the second two. I attempted a

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Incorrectly Charged $400+ for Data Roaming in Canada with Global Travel Pass Enabled

I traveled to Vancouver, Canada from Seattle, USA in August 2026. Before my trip, I purchased and activated the Global Travel Pass through Xfinity Mobile because I wanted to avoid international roaming charges. Unfortunately, Xfinity still charged me for international data roaming. I contacted custo

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Plan

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