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It’s took me an hour but I got it canceled today. They ended up offering to cut my bill in half which just made me even angrier. The fact that you can do that is ridiculous. That tells me you are making plenty of money by charging me half of what I

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Astonishingly terrible customer service.

never leave reviews but felt it necessary. My wife works from home so good internet is important to us. I could go on and on about all the problems I’ve had over the years, but I will just say I have had enough with their customer service. They have completely outsourced Overseas and to AI. You cann

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Xfinity mobile

I’m looking for payment options

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Cancel MLB Extra Innings

please cancel MLB Extra Innings

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6

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Hello @user_su17wb thank you for reaching out on our community forum, are you using the app on an android or Apple device? Also, are you still having this issue currently?

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Services like security, billing and other features have disappeared from my Xfinity app

A lot of features like the security, billing and mobile tabs have disappeared off my Xfinity app. I have restarted my phone, reinstalled and logged in and out of the app and still having the same issue. I have talked to Xfinity support numerous of times and they still don’t comprehend the issue I’m

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user_tperk The Xi6 wasn't designed to go further than 100 Mbps as that should be enough speed to be able to watch your recordings. What specific error/messages are you getting when trying to watch them?   

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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@XfinityAmandaB​ why would xfinity give me a 100 Mbps box for a 4k TV when I have 1 Gbps internet service?

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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Same thing with me. Reset password and modem twice , paused it and I still receive the notice of how "Asus Zen Fone Live just connected with a strong signal (flex emoji).  This is beyond annoying.  Any ideas other than all of our neighbors

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A unknown device is connected to my Wi-Fi

A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?

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Stream saver bundle not activating Peacock or Disney

Hello I recently got the stream saver bundle and my Disney and peacock isn’t activating. Also I got the non ad version of HBO but when I signed up it gave me the ad version of HBO

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@XfinityAmandaB​ Is there another box I can get with a 1 Gig port? What is the WiFi speed for the Xi6? I just need to be able to watch the recordings on My DVR. I am getting errors and can’t play recordings.

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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Streaming away from home

How do use xfinity stream away from home without using cellular data

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2

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I just got Paramount+. I can't watch Landman - I have the exact same problem. Every 8-10 minutes it hangs and says "Something Went Wrong". Also does it when transitioning from commercials back to the episode. It happens on my X1 box, direct on my Sma

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Is there another box I can get with a 1 Gig port? What is the WiFi speed for the Xi6? I just need to be able to watch the recordings on My DVR. I am getting errors and can’t play recordings.

 to the conversation: 

0

Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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Xfinity app doesn’t work on an Apple TV device. Bummer.

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$1 movie rental

I just needed some instructions on how to redeem it on the TV with the remote. I didn’t read instructions on how to redeem it when I redeemed it on the app

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@XfinityAmandaB​ The modem is Arris SurfBoard SB6190

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Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

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user_tperk That is great, so you did confirm it is connected using the hardwired connection and rules out the wifi interfering. Next, I was able to check the box specs, and it does look like the port on the Xi6 box is limited to 100 Mbps. If you are

 to the conversation: 

0

Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

Question

@XfinityAmandaB​ the app says it is connected to Ethernet when the Ethernet cable is connected. I am not using an xfinity modem or xfinity internet service. I have my own modem, routers, and switches. Thanks 

 to the conversation: 

0

Xi6-A Ethernet connection

I cannot get the Ethernet port to connect at 1 G speed. It switches back to 100 Mb speed. I have done all the default checks like cables, routers, loose plugs etc. When I connect my laptop to the same router port It works fine at 1 G speed. I am wondering if the WiFi is interfering with the Ethernet

Question

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