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@XfinityCarolyn Mobile Plus
Problem, problem, problem…
I have been your customer for three weeks. Problem after problem. I am completely frustrated. I am thinking of sharing the problem with everyone and I will ask the media for help...
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@XfinityDemetrise I've sent them a DM. Thank you for your time, patience and understanding, it is greatly appreciated!
Amazon rewards book credit not working
I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an
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Xfinity Rewards: Detective Pikachu Film not showing up
Hello, I claimed the free movie Detective Pikachu via Xfinity Rewards two days ago. It shows active in my rewards history, but it is missing from my Xfinity Stream purchases library. Is it possible to manually apply the film to my Xfinity account so that I can watch it on Xfinity Stream? Thank you.
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Customer Service
I never received the prorated credit. The overcharged was in May and it is now mid-august. Please help resolve this over charge instead of just giving me a generic answer.
Promised billing reduction not applied - requesting credit
I was promised that my monthly bill would be reduced from approximately $109 to $50-$60. However, I was still charged $109.81 for the May billing cycle before the lower rate appeared the following month. I would like an Xfinity representative to review the prior account notes and help me obtain the
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I want Gig WiFi built for streaming 5 years Shop $50 internet Pricing
Hello, I am an existing customer looking to strip the television portion from my plan and switch to a standalone internet option since the price is too high. Please have a corporate digital care specialist reply to me so I can securely verify my account information
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Non-X1 Service
eSIM locked with no mobile account
Hello. I was an Xfinity Mobile customer and recently ported my phone number to Google Voice and cancelled my Xfinity account. I am currently in France and need to use this iPhone with a French carrier. The phone still shows “SIM locked” under Settings → General → About → Carrier Lock. I meet the req
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Devices
Urgent Escalation – Three Weeks Without Xfinity Internet Service
Xfinity Customer Service, I am requesting an immediate escalation and an on-site technician for an Internet outage that has now continued for approximately three weeks. I have been an Xfinity customer at this residence for approximately five years and have never experienced an outage like this. My I
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Customer Service
Need to remove TV package from my account
Hello, I am an existing customer looking to remove the television portion from my plan and switch to a standalone internet option. Please have a corporate digital care specialist reply to me so I can securely verify my account information.
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Channels and Programming
@XfinityPeterH But yet you were overly willing to take an extra $15 from me. It was for you're mistake too. Money is money, well it is to Comcast. Also I love how my bill each month goes up little by little. For no reason. I'll be beyond glad to go
Years Later And Same Terrible Website
Glad to see Comcast hasn't updated their site. You search for xfinity's website is awful, and all you find are post about it. I had to change my card info. After failing 3 times I had to do it via the phone. Now I have to pay $5.99 more for Comcast stupidity. Same [Edited: "Language"] service from C
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APowe25, thank you for letting us know you are also running into issues when playing Apex. Are you using a console when playing or a PC?
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Being Double Billed for an old Account and new account after speed upgrade
I need help for being Double Billed for an old Account and new account after speed upgrade since June 2026. Xfinity messed up and ended up having 2 accounts on my address. I called Xfinity customer service and the agent looked it and said they fixed everything but I was still double billed since the
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Your Home Network
Netgear CM3000 lag and instability
I’ve been trying to get my modems firmware rolled back to the one previously used before V6.01.04, it’s a commonly reported problem and a fixed hasn’t been pushed yet. Xfinity chat support keeps telling me they can only get me their modem and that they don’t control firmware which is a blatant lie a
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Your Home Network
@mtsfla My team is happy to have helped get this issue resolved. Our team is always here if you should need us again down the road. Take care, and have a great weekend!
Upload speed won't hold and packet loss - Xfinity assistant confirmed the street side network issue and packet loss.
We've been having an upload speed / packet loss issues for the past 9 days now. We've swapped modems, had two techs out, one line crew (this morning - which said the issue was fixed) and we're still having issues. I have a third tech coming tomorrow at 5pm, but we need the line crew to come out. I c
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Outage is Still Showing but others in area are connected
My internet has been down since a storm that took place 5 days ago. Others on my block and surrounding areas arr connected but mine still shows there’s an outage due to severe weather. Chat won’t let me speak to an agent. I’m considering switching services.
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Your Home Network
Thank you, this is really helpful. I hadn’t had the time to dedicate to this yet but hopefully tomorrow. My concern is that I will end up in the same situation if I forward still being attached to Yahoo… That I will need to be in the app or on the we
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello user_y4g6s3, thank you for your post here in our Xfinity Community forum. We appreciate you and your time, and I will do my best to assist you. Have you been told how to get on our appointment wait list? The Appointment Waitlist (AAW) is a serv
In need of a tech
Hello. I have had a lightening strike happen at my house on Sunday. Since then, I have had 0 internet with the earliest tech coming on the 18th, which is just insane… that’s 7 days no internet, while I work from home. I have exhausted every last option with the chat agents, and am now seeking higher
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Need drop lines removed
Bought a new home and I need the old drop lines removed. Theres 2 of them and they're starting to hang very low.
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Devices and Equipment
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
XfinityJeffB
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Looking for a final xfinity deal before switching to another ISP
My promotional rate expires soon, and xfinity is offering 1 Gig for $95/month. But new customers get the same speed for 50$/month and Ziply Fiber is offering me 1 Gig symmetrical fiber for $50/month. I'd prefer to stay with Xfinity, but I can't justify paying $45 more per month for the same download
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