Xfinity Community Forum

Help! Received $1500 bill

I received a $1,500 bill from Xfinity Mobile for roaming, and I’m shocked. My husband and I cannot afford such a large bill. When we signed up, we were told about Unlimited Canada & Mexico, and we agreed because we travel between the U.S. and Canada. I also tried several times to add Unlimited Canad

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Billing

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Account never closed after confirmed cancellation (Nov 17 email), refund requested

I moved out of my previous home and stopped using the service. I contacted Xfinity about ending my internet service, and I did not use the service at all during November. I explicitly requested cancellation in November, and I received a confirmation email from the Xfinity team on November 17, 2025 a

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Billing

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Critical DNS issue

My router is not able to resolve numerous common internet domain names, including nytimes.com and washintonpost.com. I have restarted it 5 times. I am not able to reach an agent through 800-XFINITY because the AI gatekeeper thinks my router is currently in the process of restarting, and asks me to c

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Accessibility

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user_cal We can further help you on our end as this isn't the experience we want you or any customer to have. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:

XfinityShawn

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2 hours ago

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Xfinity employee disconnected my account instead of transferring it and increased my monthly payment

I moved from Bellevue to California recently where I had a 50$/month 5 year locked price. I was told by Xfinity employees I can keep the same price if I transfer my account to California. Their customer service rep cancelled my account and created a new account instead and are charging me 70$/month

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Hello @user_cmbbo8 thank you for reaching out to us! Did the bill just recently change? It is possible that a promotion may have ended. Do you have access to your Xfinity app or Xfinity website to pull up the PDF statement of your billing to see the

XfinityAbby

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2 hours ago

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Billing

Why is my bill $80.90 when I’m supposed to pay $50 monthly I didn’t change my plan so what are these extra charges I’m not understanding

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Xfinity employee disconnected my account instead of transferring it and increased my monthly payment

I moved from Bellevue to California recently where I had a 50$/month 5 year locked price. I was told by Xfinity employees I can keep the same price if I transfer my account to California. Their customer service rep cancelled my account and created a new account instead and are charging me 70$/month

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Billing

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Billing

Why is my bill $80.90 when I’m supposed to pay $50 monthly I didn’t change my plan so what are these extra charges I’m not understanding

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Billing

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My Xfinity ID is experiencing a linked-account identity glitch.

My Xfinity ID is experiencing a linked-account identity glitch. My old account is stuck as default, my new account is wrongly labeled inactive, and I need a backend specialist to manually de-link account number [Old Number] from my profile

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Your Home Network

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Xfinity Mobile won't issue return label, refund now denied

I need help from the Digital Care Team. I ordered an iPhone 17e online through Xfinity Mobile and started a return within two days of the order, well inside the 14-day window. Xfinity has now failed for over 20 days to give me a working return shipping label. I've spent 10+ hours on the phone and 5+

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Devices

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user_t5o0m2 What model is your phone? Do you have a tablet to test the app on or another device by any chance?

XfinityShawn

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3 hours ago

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Xfinity app won’t let me log in

Hello, I am having trouble logging into the app to manage my WiFi service. I am able to log into my account when using a mobile browser, but after entering my email or phone number on the app, I get an error message that says “access denied,” so I never get to the password or 2FA page. I have tried

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user_jlh8bj Hello, Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page

XfinityVictor

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3 hours ago

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Need private billing and bulk account support in writing

My signed in account is redirected to Xfinity Communities because service is included at the address, but Xfinity Assistant transferred me to a dedicated team and left the written chat first in line without an agent. I also have an unresolved duplicate equipment billing dispute and an open refund ca

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Need private billing and bulk account support in writing

My signed in account is redirected to Xfinity Communities because service is included at the address, but Xfinity Assistant transferred me to a dedicated team and left the written chat first in line without an agent. I also have an unresolved duplicate equipment billing dispute and an open refund ca

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Billing

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Your Xfinity Speed Test is unavailable, and appears to have been removed. It directs you to the app for the test, and the app returns you

Your Xfinity Speed Test is unavailable, and appears to have been removed for some time. It now directs you to the app for the test, and the app directs you back to where you started. What is going on?

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Your Home Network

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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo

XfinityJeffB

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4 hours ago

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Cable Card Help

I have a CableCard that I have been using successfully with Comcast for more than a decade (probably 2 decades!). My TiVo machine just required a replacement hard drive and, as a result, I need to re-pair Comcast to the card in order to get channels. I understand that these devices are no longer sup

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user_snzxq9. Estaremos encantados de echar un vistazo más de cerca a tu cuenta de Xfinity Mobile y ver qué opciones hay disponibles. Parece que tu teléfono original y la SIM se volvieron inutilizables antes de que pudieran completarse la activación,

XfinityJeffB

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4 hours ago

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They cancelled my Now Mobile line

Hello. An agent deleted my NOW Mobile line by mistake one week ago due to a damaged device. My account on the app currently shows as 'Inactive'. I am within the 30-day window to recover my phone number. I have a new unlocked iPhone and home Wi-Fi ready. I need assistance from an expert to reactivate

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Thank you for letting me know @user_142cfu. I see that you are looking for the Xfinity discount for NOW TV. It looks like that has to be added after your military status is verified. I have an article with additional information linked here. Military

XfinityAbby

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4 hours ago

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Xfinity is not honoring military discount

Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil

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I have purchased WiFi with the military discount offer for free tv now, which would make my bill $70. However, I am being charged the regular price for the free tv now option. It is suppose to be free for military. But as of now my account is still b

user_142cfu

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4 hours ago

to the conversation:

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Xfinity is not honoring military discount

Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil

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They cancelled my Now Mobile line

Hello. An agent deleted my NOW Mobile line by mistake one week ago due to a damaged device. My account on the app currently shows as 'Inactive'. I am within the 30-day window to recover my phone number. I have a new unlocked iPhone and home Wi-Fi ready. I need assistance from an expert to reactivate

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Plan

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No worries at all! That's just for future reference, and we won't hold it against you! Just to confirm, were you able to activate your offer, and if so, could you possibly share the steps that were taken for anybody that runs into similar issues in t

XfinitySean

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4 hours ago

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Peacock Activation Not Working

Hello! I received an email (screenshot below) with an offer for Peacock today: When I click on the link, it takes me to a page that looks like this: When I click on "Manage streaming apps," it take me to a page that looks like this: The only available options are add-on bundles for purchase, with no

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Hi user_u6ogqg, welcome to the community forums! Can you provide some more detail about the issue you're having such as how long the internet hasn't been working, if it's consistently out or intermittent, and any troubleshooting steps you've tried? A

XfinitySean

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4 hours ago

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Internet

Internet isn't working

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