Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (547.7K)
"free to me" for this week not working
Free to Me for this week is BritBox, but when I click on it, it just gives the message "Launch BritBox" instead of providing the show for free. Trying to get "The Other Bennett Sister" but it is also happening with the other shows.
Question
•
Channels and Programming
Mobile phone issue
I was told to wait 5 days and would get an email that all charges would be eliminated and I wouldn't owe anything . Still don't see it resolved.
Question
•
Plan
We want our H&I channel back!
Where can I view H and I?
I am beyond upset that you have cut out H and I channel! Where can I view it?
Question
The only buttons that function are the power, numbers for changing channels, and the guide button.
Can not pair XR15V2 remote
I have a brand new XR15V2 remote. I am unable to get the volume button and voice remote button to work. I have reset the remote with A and D buttons followed by 981. I have started the pairing process and it stalls at Scanning for Devices. WhI am also unable to generate a 3 digit pairing code.
Question
If that's all then I don't think BritBox will get any customers via xfinity
Britbox not free - on 11/11/2026 on
on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription
Question
Thanks for the response. My query has been resolved with promptness.
Subject: Who can review my unresolved Xfinity Mobile roaming dispute above the supervisor level?
Before traveling internationally, I contacted Xfinity and was assured my international coverage was activated. When I landed, it was not active, and I had to activate it manually. I called while abroad, during my return stop in Canada, and after returning to the U.S. I repeatedly raised concerns abo
Question
Comcast ... re: Your request (below) that I "post publicly so others can benefit from the conversation", I am posting publicly! I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadershi
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
I sent the DM as you requested.
Series recording skipping airings due to guide data error (WNEP2)
Ticket [Edited: Personal Information]. My Johnny Carson series recording on channel 243 (WNEP2) is skipping specific airings on both of my X1 boxes. This is not equipment-related. Airings that record normally: Mon Nov 2 and Thu Nov 5, both listed as "The Johnny Carson Show," 11:00p to 12:00a. Airing
Question
I received an updated version of the app, with a new layout and splash screen at startup. Now it is working to watch currently recording football games. So getting the new version of the app on your device may be the fix.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
Hey there, @user_wbunze, thanks for reaching out through Xfinity Forums regarding your remote. I can understand how frustrating that is, especially with a brand-new remote. If the XR15V2 is getting stuck on “Scanning for Devices” after th
Can not pair XR15V2 remote
I have a brand new XR15V2 remote. I am unable to get the volume button and voice remote button to work. I have reset the remote with A and D buttons followed by 981. I have started the pairing process and it stalls at Scanning for Devices. WhI am also unable to generate a 3 digit pairing code.
Question
I had the exact same reaction. They acknowledge above that scrolling thru a full guide isn’t a great experience. Well then why bother to release the update without such a critical feature? Equally awful is that you cannot view a list of future sche
Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to
Question
I just moved so don't have the web server installed right now. Will have it setup in the next few days then I will respond to this. Thank you.
Access Apache web server running on a Windows 7 computer on a Xfinity network in my home
This worked fine until I moved to Colorado and ended up with Xfinity. I can connect via the internal IP address from other computers on my home network but I can't connect from computers that connect using a name I own on a DNS provider that ties the name to the IP address Xfinity assigns to the web
Question
Cancellation
My equipment has been returned. I have new service I spoke to confirm this has been canceled fir over a month. They have billed again
Question
•
Your Home Network
on my TV i selected free tv this week ... On https://www.xfinity.com/stream/ and on the Stream app on Roku searching for BritBox brings up the "BritBox Channel Collection", and selecting that brings up "BritBox On Demand", which lists Father Bro
Britbox not free - on 11/11/2026 on
on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription
Question
Agreed. Absolute garbage. We will be canceling our entire service (internet and tv) based on this If it’s not fixed almost immediately.
Favorites feature on streaming app gone after app updated yesterday
Here's what I recommend next Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream. You can use the Xfinity Community Forum and post this message: My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026
Question
Good evening @user_kgabol, and thank you for taking the time to report this to us. If you could send our team a direct message with your full name and full address, we can look into this further. To send a "Direct Message" ("Private") message: •
complaint about an employee
I can't find a way to register a complaint about one of your employees= Mia in the Gig Harbor store
Question
Agreed. We will be switching to DIRECTV if this isn’t fixed almost immediately.
Xfinity stream app update on lg tv
This update gas got to be one of the worst! (11/9/2026) Absolutely frustrating enouph to consider changing services. Lost the ability to view only favorite channels. Now i have to scroll through every channel to get to what I want to watch, even the replica channels. Please change this or give an op
Question
Thank you for reaching out, @JohnAVal. We completely understand the concern with seeing your bill increase from $80 to over $120 unexpectedly. Let’s take a closer look at what has changed and see what options may be available. Please send us a
Bill increased by 50% with no details
I've been paying $80 for my Internet and suddenly this month they are trying to charge more than $120 without a notification it had gone up. What gives?
Question

Thanks for a factual reply. Can we get a date when this will be fixed.
user_jyl8s8
commented
58 seconds ago
to the conversation:
0
0
Update Stream App on TV is missing filters!
Super frustrating that in the new UX on Stream App all filters have been lost, in addition to that Favorites have also been lost. Overall the updated UX that was pushed out last few days is overwhelming negative. We need filters and favorites back on the App.
Question