Xfinity Community Forum

my mail

there is no simple way to get to my email now that you have switched our accounts to Yahoo server. I am very unhappy! And the two messages I received from from Xfinity supposedly telling me about it and asking me to fill out my information........ sounded like a scam to me and I deleted asap. I can

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Your Home Network

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Would like to know balance on my account

Why am I not allowed to sign in ?

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Sign-In and Account Management

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Just send a DM to support

user_unoto8

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13 minutes ago

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Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

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Thanks, let's get send over a provisioning signal to your modem. We'll also be able to take a look at your network to make sure all is up to par, but this could just be a bootfile issue. Please send our team a direct message with your full name, the

XfinityJustinM

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26 minutes ago

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Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

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Hardware Version 1.0 Software Version AT01.01.010.042324_S3.04.735

user_unoto8

replied

40 minutes ago

to the conversation:

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Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

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Thanks for posting on our community forums for assistance, user_tvdx41. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Mess

XfinityDilary

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50 minutes ago

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Help updating request to bury a cable line

I need to update my request to have a cable buried. The service request number is D25DEC0221580600000CFALKO200CC. I got notified that my property was marked but it wasn’t. I also want to update the details on the request to make sure they schedule the appt with me so I can make sure I am here. I’ve

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Hi @user_unoto8, thank you for taking some time to visit our Xfinity community forums support page. I worked with another customer that was experiencing something similar due to the firmware not being up-to-date. Older firmware may have bugs that pre

XfinityJustinM

replied

55 minutes ago

to the conversation:

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Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

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Help updating request to bury a cable line

I need to update my request to have a cable buried. The service request number is D25DEC0221580600000CFALKO200CC. I got notified that my property was marked but it wasn’t. I also want to update the details on the request to make sure they schedule the appt with me so I can make sure I am here. I’ve

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Customer Service

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I too am having the same issue. I recently updated the speed plan and upload speeds have not changed form the previous plan. Switched to the 2 gig plan and am getting 80Mbps which is exactly the same speed as prior to the upgrade. Chat support

user_unoto8

commented

1 hour ago

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Not getting 'Next Gen' upload speeds on new Arris s34 modem

Hey there, my area was recently upgraded with the next-gen stuff and I ended up needing to get a new modem as my old MB8600 had started having issues with packet loss and wasn't getting the newly advertised 1300mbps download speeds - no problem, the modem was like 6 years old so I didn't mind upgrad

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Modem keeps rebooting

We had an outage Comcast notified us of on December 3rd and 4th. Ever since then, our modem has been rebooting every 5-15 minutes or so. I've tried unplugging the modem for a minute and then plugging it back in. It is an Arris G18 I own. Is it possible this is a side effect of the outage?

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Your Home Network

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@user_hri83y Please don't post about your issue more than one time as that is against our Forum Guidelines and the Acceptable Use Policy.

Again

commented

2 hours ago

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3rd party email client issues

I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client

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I am experiencing the same problem here as well. Former Comcast customer here since October 2017 when I moved out of their territory. I use Thunderbird here to handle my two Comcast email addresses. Working without a hiccup for past 8 years. Suddenly

resmopar

commented

2 hours ago

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Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.

Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc

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No internet connection

I have spoken to over 7 live agents through chat with NO resolution… I can’t get ahold of anyone on the phone. I just became an Xfinity mobile customer but my WiFi won’t work so I am regretting my decision and I have been a customer for over 8 years. I will cancel if no one is able to help me.

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Your Home Network

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I want to iterate on this as well. Something very odd is going on with how they meter their data usage. My internet usage behavior has remained largely unchanged since this summer. The usage reported for the last few months seems radically out of pla

brockhouse

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2 hours ago

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Unexplained Data Usage Spikes since August 2025

Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage

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I'm experiencing this same problem. How do I resolve it?

user_i39jse

commented

3 hours ago

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When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP

I can make and receive calls but I cannot get to the mailbox. When I dial *99 from my home comcast phone, I get the message "this mailbox is currently unavailable". HELP

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Were you able to check if the admin tool is available to adjust the settings there by chance?

XfinityThomasD

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3 hours ago

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UPnP Xfi

So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?

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Hey @HenryQDB, Thank you for visiting our official Xfinity Forums Community support page. In most instances, the account would need to be within good standing for 90 days to receive the promotional gift card. The Xfinity Incentive Tracker also works

XfinityDemitrius

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3 hours ago

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Promised $200 Student Gift Card Missing – Account Status Discrepancy

Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support

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Greetings, user_d68b3d! We appreciate you knocking on our XFINITY Community door. We will be more than happy to help you with your Internet cancellation concerns. Please send our team a direct message with your full name, the name listed on the accou

XfinityNatalie

commented

3 hours ago

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cancel internet

how to cancel internet immediately.

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I also am having essentially the same issue, where I purchased my plan in early September. At this time there was a student promotion, where purchasing the 1 Gig plan would entitle a $200 Amazon or Uber Eats gift card ~90 days after purchasing, as at

HenryQDB

commented

3 hours ago

to the conversation:

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Promised $200 Student Gift Card Missing – Account Status Discrepancy

Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support

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Thank you for reaching out to us @user_9tcgmz! I completely understand wanting to know what caused this increase. Are you able to load a PDF of a previous bill that was $73.29 using our app or website? Page 3 of the monthly statements should show a

XfinityAldrik

commented

3 hours ago

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From 73.29 to 112.71 with no warning?

after trying to deal with your horrible customer service for over an hour I’m gonna be making this post and then looking into what I can do legally considering you guys have spent 0 warning in any regard as to a almost 50% price increase. I have spent the same amount of money for Wi-Fi for over 2 ye

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