Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (438.5K)
Cancel Service
If I cancel my Xfinity service, do I also lose my comcast email?
Question
•
Customer Service
Hello @user_ny0ru3 thank you for joining the forum and taking the time to reach out. The following article should assist you with changing the battery in your touchscreen Here. If you find you need more assistance, we are here to deliver exactly tha
Touchscreen beeping
My touch screen is beeping. I not sure how to access the battery backup, can I do that myself or do I need a tech?
Question
Closing thread due to age
How can I get to a live agent in the chat?
I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers. I just need to know what to say to the AI bot to get me to a live agent. The website keep
Question
Using outlook internationally
When traveling internationally I often receive a message saying my Outlook IMAP email Account Password is incorrect. I work around this by accessing my comcast email directly through the comcast website, but I would like to use Outlook. Is the hotel's VPN or my cellular (TMobile) VPN causing Outlook
Question
•
Customer Service
@XfinityJustinC Only problem with recovering deleted emails is that I have many 10s of email daily that go to spam folders that then get deleted. Also "have 30 days to recover deleted emails before they become permanently unavailable" - so if I got
Yahoo Move Notification Check
I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can. My questions are : 1) What is the Subject of the email notification (presumably predeter
Question
I want to upgrade to premium package and I keep getting Xfinity is available in your area
Xfinity app is HORRIBLE
Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load a
Question
@user_nvhie9 We would not want to see you go. If you would like to review your options, please send us a direct message with your full name and service address to get started. To send a direct message: Make sure you are signed i
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
If you can provide specific instructions as to how to get to the WPS option, it would be very helpful. The printer worked fine on the old router. I have already been in contact with HP and we tried several options. Their solution was to
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
Question
If it is a Comcast-rented gateway device, they do not have a MAC cloning feature. You could try your luck with the Comcast Security Assurance Team but I doubt that they will change it for you. Call them at 1-888-565-4329 or 1-800-934-6489 and ask fo
Change public IP
Hi, I’m having privacy/security concerns and would like my public IP address refreshed or reassigned. Is that possible?
Question
Please see above, as I cannot find WPS after logging into the admin tool.
Wireless printer not connecting to xer10 router
New XER10 router not connecting to wireless printer
Question
@Floorboss Do you still have latency issues? I currently saw mine go up at exactly 6:20am a few days ago and it just stayed up since then.
Latency
Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars f
Question
When traveling internationally I often receive a message saying my Outlook IMAP email Account Password is incorrect. I work around this by accessing my comcast email directly through the comcast website, but I would like to use Outlook. Is the
How can I get to a live agent in the chat?
I don't want to ask my actual question here, for other users to read, because it regards billing and personal data, already tried multiple devices, so please don't recommend clearing my cache or other browsers. I just need to know what to say to the AI bot to get me to a live agent. The website keep
Question
My issue with using my own modem and/or router still has not been solved. I have searched the web for solutions - have not found an answer yet. I have read that the XB8 when used in the bridge mode does not provide a reliable internet connection. &
Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)
7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat
Question
I completely understand where you are coming from, and that certainly is not what we want for our customers @user_8j3c30! We would be happy to help if you wish, please send us a DM.
Worst Company
I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours l
Question
Hello @user_hmold1 thank you for commenting in our community forums, we appreciate you reaching out. You can check the status of your card here. If that does not help, feel free to reach out for more assistance, we are here to help. If you coul
Xfinity Virtual Mastercard Keeps Declining
I received a virtual Matercard for $954.71and when I check it shows I have funds available but no matter what it declines every time I try and use it. I've called the phone number on the virtual card site, and it is impossible to get a human. Can someone please help me get in touch with a person tha
Question
Same! So frustrated with continual increases of old equipment, hidden fees, rates going up $20 every year!! We’re now over $300 for services that a few years ago were $190. We are done. We are unplugging returning all the equipment and we are going w
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
Thanks again for spending some time to work with our team. I'm glad that we could find a new plan to fit your needs and budget. If you ever have questions in the future, please feel free to create a new post, and our team and community will help howe
XfinityThomasD
commented
3 minutes ago
to the conversation:
0
0
My one year new customer plan is ending next month
My one year new customer plan is ending next month (March 31, 2026), raising my monthly Xfinity wifi expenses by $33 per month. Is it possible to extend the discount period? Other service providers also offer competitive prices for wifi in my apartment building, if need be I can switch but will pref
Question