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How do i get in touch with corporate headquarters to speak to speak 2 somebody in corporate headquarters.? [Edited: All Caps]
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Billing
@BruceW o.m.g. I cannot believe it only has one 2.5 Gb port. I cannot believe ZERO tech reps informed me of that - I didn't check the specs online because the tech reps SAID all the ports were 2.5 Gb. Thank you!!! #fa
2 Gb internet only getting <1 Gb download
Please help. Several calls have not resolved this issue. I am subscribed to 2 Gb internet. At most I get ~950 Mb download speed, via ethernet directly to the XB8 modem. Not over the shared WiFi.
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user_jmy6y4 That helps us understand what could be causing the issue. Can you please send us a direct message with your name and service address? To send a direct message, please click on the chat icon in the top-right corner of the screen, and sele
Wrong Name shows up when I call someone from my phone
When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet disconnected
So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working F
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Hello @user_bcf169 for the best deals available we do recommend signing in to your account over at Xfinity.com. If you need assistance with the offers available please let us know.
i want the 5 year price lock on the internet
xfinity has a 5 year guarantee price for existing customer For $50 a month for 5 years. Talked with the overseas people they said no such deal, well its all over the xfinity web. how do i get it?
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Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it
Wired Network Speeds
Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con
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I better not be getting billed for one!
Wrong Name shows up when I call someone from my phone
When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]
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@daltonh Hello there, and welcome to Xfinity! We appreciate you reaching out to our Xfinity Forums Community for assistance in getting your equipment. I would be happy to help you get your equipment, and start services. To begin, can you please send
Unsure how to receive my equipment
I signed up for service yesterday and selected the option to pickup my equipment in store. I went in store and they told me I needed to call and have the equipment shipped to me. I called Xfinity yesterday and they said that I should have a confirmation but haven't received one. At this point, I don
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Daily outages to my house only
I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c
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Daily outages to my house only
I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c
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Your Home Network
user_jmy6y4 Thank you for sharing that this is happening on your Xfinity mobile line. I know this may be silly to ask, but it happened to be before. Are you calling someone that has your contact details saved under the wrong name?
Wrong Name shows up when I call someone from my phone
When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]
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atdash Thanks for reaching out about your appointment concern. I would be happy to review the account, and check for any appointments set up for you. Can you send us a direct message with your full name, name of account holder (if different), a
Xfinity human phone support insists I had an appointment scheduled yesterday and now for today, but my online account claims I do not.
Yesterday when I called xfinity and spoke with a person they insisted I had an appointment for home cable repair between 6am and 11:30pm. That was a no-show. This morning the automated assistant reports I have another appointment today between 6:00am and 11:30pm. However, when I login and look at my
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity human phone support insists I had an appointment scheduled yesterday and now for today, but my online account claims I do not.
Yesterday when I called xfinity and spoke with a person they insisted I had an appointment for home cable repair between 6am and 11:30pm. That was a no-show. This morning the automated assistant reports I have another appointment today between 6:00am and 11:30pm. However, when I login and look at my
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Xfinity fraudulently changed my account
Where to begin. 1. When I switched to Xfinity Mobile from Verizon, they told me they would pay off the remaining balance on my device which was $866 to Verizon. After 2 months, they sent me a $200 gift card to pay it off, leaving me with a balance of $666. I do not have the money to pay all at once.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
i want the 5 year price lock on the internet
xfinity has a 5 year guarantee price for existing customer For $50 a month for 5 years. Talked with the overseas people they said no such deal, well its all over the xfinity web. how do i get it?
Question
@XfinityPaula it is only happening on my cell phone. I do not have a landline through Xfinity.
Wrong Name shows up when I call someone from my phone
When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]
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Hello user_jmy6y4. Thanks for reporting the incorrect name showing on the account. I'm sorry that it's displaying incorrectly when you make calls. I know this can cause confusion when you are trying to contact someone. I would love to help out! Is t
Wrong Name shows up when I call someone from my phone
When I call someone, the name that shows up is Suzan [Edited: "Personal Information"], WHY? The name on my account is Suzan [Edited: "Personal Information"]
Question

Good Morning, @user_w2jhy1! Thank you so much for taking to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Internet connection, it certainly is not what we want for our customers. The services can t
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Internet disconnected
So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working F
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