Xfinity Community Forum

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Hulu freezes during comercials

Many with the same problem.

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X1

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Hulu freezing during comercials

Same problem many others are having. Just signed up for Disney/ Hulu, wasted a whole evening getting the app and couldn't watch one show.

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Channels and Programming

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A Rewards support ticket was opened on my behalf then closed by the agent assigned, indicating that the problem would be fixed within 24 hours. That was 33+ hours ago. Still not fixed. Two weeks, five customer service agents, many sales pitches later

user_moi

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17 minutes ago

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Rewards/membership

I’ve been an Xfinity customer for over 30 years, but it’s looking like it’s time to change. I’ve been a Diamond level rewards customer for years, and the past couple weeks I’ve had issues accessing current rewards that I’ve claimed- like today the Amazon bookshelf AGAIN- I claimed and applied to my

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Hello user_f66961, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. I have found that Stream app support from LG TVs is spotty at best. However, you have some experience with

XfinityJeffB

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22 minutes ago

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Xfinity Stream on LG C3 – Lost Fast‑Forward & Commercial Skip

I’m using the Xfinity Stream app on an LG C3 TV (WebOS), and two features recently stopped working: While a recording is still in progress, I can start watching it, but I can no longer fast‑forward. After the recording finishes, commercial skip no longer appears and the commercial markers are missin

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Xfinity WiFi pass not working

I have a WiFi pass until September 17th but cannot log in on my computer and phone. I’m able to log in on the browser on my phone but am not able to through my settings or on my computer.

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Network

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Hey @user_vojsn5, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help review the Xfinity account, billing, and services. We can help review what available and eligible plans there are for the

XfinityDemitrius

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1 hour ago

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Billing and service issue. Please review my account

Hello, I need help with a serious issue regarding a change that was made to my Xfinity account today. I originally called because my monthly bill is around $300, which is very expensive for me, and I asked if there was anything you could do to lower my bill. The representative offered to lower it to

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Billing and service issue. Please review my account

Hello, I need help with a serious issue regarding a change that was made to my Xfinity account today. I originally called because my monthly bill is around $300, which is very expensive for me, and I asked if there was anything you could do to lower my bill. The representative offered to lower it to

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Billing

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Hello user_4k14ur, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to help you. I have read your post and followup, and would like to get some information best kept private. Please send us a dir

XfinityJeffB

commented

1 hour ago

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Missing DVR since May

In the beginning of May I suddenly lost all DVR access and any unwatched recordings were erased. Since then I have had three new Xi6 boxes. I called today and was sent another one. I now have access to 20 hours but not the 300 I pay for monthly. I was told by the latest phone tech that this would ke

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$250 charged for unauthorized unused Mobile line – refund denied without explanation

I am requesting assistance from an Xfinity employee regarding escalation ECM0024955178 and a $250 billing dispute involving a second Xfinity Mobile line. I also want to correct a misunderstanding on my part that arose during my recent contacts with Xfinity. I had not realized that my Home Internet a

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Plan

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Hello user_lagi5i, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to assist. Our engineers will ask the following: Have you tried any other email address? Have you had Peacock befor

XfinityJeffB

commented

2 hours ago

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Peacock Premium activation issues

My included Peacock Premium benefit is stuck in an activation/provisioning loop. Xfinity StreamStore shows: Peacock Premium — Included — Activation required When I select Activate, Peacock says: “Your Xfinity account is already linked to another Peacock account.” Error: PPG_0017_24bb6e1 I have tried

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Peacock Premium activation issues

My included Peacock Premium benefit is stuck in an activation/provisioning loop. Xfinity StreamStore shows: Peacock Premium — Included — Activation required When I select Activate, Peacock says: “Your Xfinity account is already linked to another Peacock account.” Error: PPG_0017_24bb6e1 I have tried

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Customer Service

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Thanks for the fast response, and apologies on the direct message, I did not know that was against the guidelines. I do want to correct one thing, because I think it changes the diagnosis. I have not actually completed a remote activation attempt yet

user_rujygz

commented

2 hours ago

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Moved units in same building - need my existing gateway activated tonight, no technician needed

I moved from one apartment to another unit in the same building and brought my existing Xfinity WiFi Gateway with me. It is plugged into the coax outlet and powered on, but the account was never activated at the new unit, so there is no service at all. The move order went through fine, but the syste

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Thank you for reaching out to us @user_rujygz! Working from home makes this especially challenging, and I can understand why you're hoping for a quicker path than waiting until Sunday. I see you’ve also sent us a Direct Message. Please be rem

XfinityAldrik

commented

2 hours ago

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Moved units in same building - need my existing gateway activated tonight, no technician needed

I moved from one apartment to another unit in the same building and brought my existing Xfinity WiFi Gateway with me. It is plugged into the coax outlet and powered on, but the account was never activated at the new unit, so there is no service at all. The move order went through fine, but the syste

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Experiencing the same with Now TV subscription and xfinity stream on Amazon fire stick and also on android devices. Cleared app cache, Uninstalled and reinstalled, restarted gateway and series we recorded are no longer in our recordings. Able to sele

user_hiwr0v

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2 hours ago

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DVR not recording

I noticed last Friday 8/28 that my scheduled recordings have disappeared and it won’t allow me to add them back .. still an issue on Tuesday 9/1

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Thank you for the prompt and honest reply. It helps me inform my next choices.

user_wh17hz

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2 hours ago

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Internet rate increasing from $34.99 to $62

Hello, I have been an Xfinity Internet customer since April 2022, generally

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Hey @raldeb1, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Video service and picture quality issues you are having. A big culprit of pixelation is the

XfinityDemitrius

commented

2 hours ago

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fix for severe pixelating of TV- going on 1+ week - have done troubleshooting and refresh which were NO solution. Help...

Pix̌elating tv screen for over a week in Sacramento. Did troubleshooting with refresh signal sent. Almost unwatchable! How can I fix this? Thanks...

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Hello user_2xl86g! I appreciate you connecting with us on the issue you're running into using your Peacock benefit, and we're here to help! At any point have you had Peacock active at a separate Xfinity address?

XfinitySeth

commented

2 hours ago

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Xfinity Support

I am trying to setup peacock premium which is bundled with my xfinity internet account. When i try to redeem with the peacock user email that used to work (I moved addresses) I get the following message: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017

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Xfinity Support

I am trying to setup peacock premium which is bundled with my xfinity internet account. When i try to redeem with the peacock user email that used to work (I moved addresses) I get the following message: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017

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Customer Service

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Moved units in same building - need my existing gateway activated tonight, no technician needed

I moved from one apartment to another unit in the same building and brought my existing Xfinity WiFi Gateway with me. It is plugged into the coax outlet and powered on, but the account was never activated at the new unit, so there is no service at all. The move order went through fine, but the syste

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Customer Service

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Outage

Is there an outage impacting 1336 N Cranbrook Road Bloomfield Village MI 48301?

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Your Home Network

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