Xfinity Community Forum

Internet not working after installation of new box

I got a new Xfinity box after installing I lost my internet I can't find my name. The TV says installing new updates but it has zero processing

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Your Home Network

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Hello, I am getting the null error when trying to access any of the benefits. I tried all troubleshooting listed but nothing worked. What do I do?

user_p3nnjd

commented

2 hours ago

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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While I appreciate being given the option to an arrangement (due the 27th) before confirming updates were made on Xfinity's end, that temporary solution does not resolve the underlying problem listed above and I've been unable to view the breakdown f

user_sellenp

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3 hours ago

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service suspended due to lack of follow thru & miscommunication on behalf of agent for service provider

The confirmation number related to this issue and chat history with the agent is [Edited: "Personal Information”] With the current promo we receive, from Xfinity, to receive the discounted price, the account must have auto pay enabled. I live with 5 roommates, we split the internet cost and make 5 s

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?

I tried everything I can do with this forum to try and get support. This is to much for me to keep going around and around to get back were I started and lots of my time lost. Between this and trying to get customers support to help me get what I was paying for I have wasted hour of my time and that

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Devices

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I just got a offer for a upgrade on my internet box

I just got a offer on a upgrade for a internet box im wondering bx8 box

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Your Home Network

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It did, but it shouldn't have to. I am aware you know that though and are working on it.

user_blh8nm

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4 hours ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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CANCEL

Cancel service effective immediately

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Customer Service

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Cancel Service

Cancel service effective immediately

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Customer Service

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Stuck on welcome

Setting up new X one box it’s stuck on welcome

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Xfinity Stream App

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Cannot sign in on Mac

I can access my email on my phone and on a PC. But when I try to access on my Mac, I get an SRV-001 error. I tried clearing the cache, doesn’t help. Any thoughts?

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Email

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There is 1 minute of the show that is on before or after the show I'm recording.

user_bcmsb1

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5 hours ago

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1 minute buffer on dvr

I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level

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user_bcmsb1 Thank you for checking, so there is at least of 1 min of the recording that is a different show, correct, and that time is not accounted for in the guide?

XfinityAmandaB

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5 hours ago

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1 minute buffer on dvr

I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level

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Lower my bill

I only have internet and tv. My bill shouldn't be this high. Please lower it. Thank you.

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Billing

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The show on the guide says 9pm to 10pm. The actual show runs 9-10. When I look at the Scheduled Recordings it will show 8:59-10. or possibly 9-10:01.

user_bcmsb1

replied

5 hours ago

to the conversation:

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1 minute buffer on dvr

I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level

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Same here. I was told Id get a gift card after 90 days if my service stayed the same. I happened to change from a comcast modem to a personal modem. That apparently disqualified me however after talking to an agent, I was assured I would get the card

user_vj7ybp

commented

5 hours ago

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gift card or signing up with Comcast

I was to get a 200 dollar gift card mailed to me but never got it. how do I check with a real person

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tv box

if i get rid of one of my tv boxes can i still get channels 2-13 local channels?

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Channels and Programming

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NO dial tone

I've tried everything and I cannot get a dial tone on new phone I plugged in/

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Home Phone Features

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user_bcmsb1 When you watch the program, does it start and end on time? If it's prime time and the programming is running long in the guide, that may impact the recording time.

XfinityAmandaB

replied

6 hours ago

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1 minute buffer on dvr

I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level

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Thanks for the additional details, user_rpd07v. I completely understand why you’re frustrated, especially after having this concern looked at in May and then reaching out again in October without receiving the expected follow-up. You shouldn&rs

XfinityDilary

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6 hours ago

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How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected

"An Xfinity manager came to my property in Woodburn, OR in May 2026, inspected my shallowly buried coax (1 inch deep under gravel/flower beds), and explicitly confirmed it required a complete drop-bury correction. I was promised a 6-week turnaround and never heard back. I called customer service tod

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2 phones

Am I able to have 2 phones with one number?

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Plan

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