Xfinity Community Forum

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Unacceptable

This is ridiculous. It should not be this long to wait for your internet to be on. 12 hours is crazy

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Your Home Network

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I’m in Jersey. Wow Washington state. That about covers the whole country. Seems like we are going to have to break out the torches and pitchforks. I always worry with Comcast that any little change is going to be permanent. I hope this gets fixed.

fishfix

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2 hours ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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Xfinity outage

At 1210pm on 5-19-26 our xfinity service went down. At first the outage time frame was till 330pm. Then the outage updated to 6pm. At 6pm the outage updated to 850pm. It is now currently 1010pm a full 10 hours from the start of the outage we still don't have any xfinity service. This is a total both

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Your Home Network

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Outage

When is my Internet outage going to be resolved. It has been out since 12 pm today (5/19/2026), and it is currently 10 pm! Every time I check to see an update, all it tells me is that the Restoration time has increased. How much longer is this going to take?

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Customer Service

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Greetings @user_0qsqq3, thank you for posting on our Xfinity Communit Forum! Just to make sure I’m understanding correctly, are you looking to change your WiFi password? If so, you can easily update it using our Xfinity app, or by following th

XfinityMelinda

commented

4 hours ago

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change pin

im having a issue with my neighbors so need to change the password!

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Xfinity turned off our HD service again with no explanation

This morning we discovered, once again, for the second time in two weeks Xfinity turned off our access to HD channels. This despite your repeated assurances over the past month and a half that our tier of service includes HD, specifically the Seattle Mariners channel. When we tried sending follow up

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Channels and Programming

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change pin

im having a issue with my neighbors so need to change the password!

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Customer Service

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Worked Monday but when I wanted it this evening, the left arrow wasn't showing DVR shows. I first noticed this problem last Tuesday, went away on Thursday and now it is back! I am in Washington state. Where are the rest of you located?

user_xl7bzj

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4 hours ago

to the conversation:

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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hi, I have the same issue, has yours been resolved?

avpyoongi

commented

4 hours ago

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Unable to upgrade, due to no existing Lines

I have 1 line, with 1 device, that is available to upgrade and been paid off for more than a year. I login to my account, go to Devices, choose the only device on the account, which states is available for an upgrade, choose change or upgrade, then shop phones. Navigate to phone, choose upgrade, col

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My bad I didn’t realize that. Im Sorry

Ravenjk88

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4 hours ago

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Platinum reward $300 off smart watches

Hello, I was looking at my platinum rewards and I hit redeem on the $300 off smart watches. I went through the process and realized I needed to have a Xfinity mobile service. At the time I’d didn’t so I just left it alone. I then decide to transfer from T-Mobile to Xfinity for my mobile service. I t

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Ravenjk88, Thank you for reaching out and creating a new post. I see you just sent us a direct message as well. As a heads up, it is a violation of the community guidelines to send an unsolicited message to support. We ask that you please wait f

XfinityVianney

commented

4 hours ago

to the conversation:

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Platinum reward $300 off smart watches

Hello, I was looking at my platinum rewards and I hit redeem on the $300 off smart watches. I went through the process and realized I needed to have a Xfinity mobile service. At the time I’d didn’t so I just left it alone. I then decide to transfer from T-Mobile to Xfinity for my mobile service. I t

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A note of appreciation (and a plea) for the X1 Landscape Screen Saver photos

I wanted to share some feedback regarding the "Entertainment Saver" screen savers on the X1 cable service. While I know many of these slides are used for network promos, I am writing to express how much I love the rotation of breathtaking landscape photographs from around the world. For a long time,

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X1

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Platinum reward $300 off smart watches

Hello, I was looking at my platinum rewards and I hit redeem on the $300 off smart watches. I went through the process and realized I needed to have a Xfinity mobile service. At the time I’d didn’t so I just left it alone. I then decide to transfer from T-Mobile to Xfinity for my mobile service. I t

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Customer Service

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@user_jqmxg2 Thanks for reaching out to us regarding your email access. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Which devices are you using to log in to your email account, an

XfinityCarolyn

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4 hours ago

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Need a new main TV box.

After a storm, my main TV box stopped transmitting a picture to the TV. (It still partially works, as the other boxes receive a signal and we get TV on them.) This is the second time this has happened since we had service, and I know I just need to replace that box like I did the first time. The cha

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Hey @user_td3fn8, Thank you for visiting our official Xfinity Forums Community support page. Sorry to hear you are experiencing issues, but rest assured we can help. Please send a direct message by clicking the chat icon in the upper right corner of

XfinityDemitrius

commented

5 hours ago

to the conversation:

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Verification issue

Hello, im trying to purchase a new service. However, it does not verify my birthday. I tried to change computers, cookies, ect.

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I am still unable to connect the printer. While I can access the new router as admin I don’t see any way, thanks to the enabled WiFi Intelligence, to split the connection so I can access the 2.4GHz necessary for it to connect. At this point th

user_qf1dns

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5 hours ago

to the conversation:

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Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Verification issue

Hello, im trying to purchase a new service. However, it does not verify my birthday. I tried to change computers, cookies, ect.

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Customer Service

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lt62. I’d like to move this to a private message so we can safely gather your information and make sure your complaint is reported correctly. Could you please send our team a Direct Message with your name and service address? Our team can take

XfinityDilary

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5 hours ago

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complaint

how i can email my complaint to the Comcast \ xFinity headquarters ?

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yes, i have one name, but would prefer not to single out anyone

lt62

replied

5 hours ago

to the conversation:

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complaint

how i can email my complaint to the Comcast \ xFinity headquarters ?

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Yes I just sent a direct message

user_ny2gfg

replied

5 hours ago

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Streamsaver Disney+ Hulu no adds not working

I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disne

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