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Loyalty Bonus
I need to know if my loyalty bonus would transfer if I upgrade to a higher speed? The chat customer service advisor told me that I would have to upgrade first and then talk to the loyalty dept. I think that is backwards, I want to know before I upgrade so that I know what my bill will be.
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Customer Service
user_p8e0n4 Sounds like this is related to IMAP/SMTP settings. Make sure your email app is using the correct IMAP/SMTP settings for Xfinity: Incoming (IMAP): imap.comcast.net (Port 993, SSL) Outgoing (SMTP): smtp.comcast.net (Port 587, TLS)
Email Access on my cell phone for my comcast.net email acct
Hi, I access my email acct on my cell using the cell phone app that was pre-loaded on it...as of a week ago I keep getting "Theres an issue receiving email in this acct" messages and when I go to recover it says that it is temporarily blocked...I have been using this app for years and now it always
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Ok, @Ebery. That's completely understandable—and I appreciate you confirming that you've done the basic troubleshooting, including deleting/re-adding the account and enabling the third-party security setting. This is a common issue when a passw
Comcast Email on iphone
I had to recently change my xfinity password and my phone wouldn't accept the new password. I think bcuz MFA was turned on. I turned MFA off and again attempted to log in and it still won't accept my password. Keeps saying creds are incorrect. What do I need to do to get my email back on my phone? I
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NBA League Pass Detecting Proxy - No VPN INstalled
I subscribe to NBA league pass, which doesn't allow the use of proxies or VPNs due to its geolocation requirements. The app is consistently blocking access to content becasue it claims there is a proxy on my network even though I do not have a proxy or vpn active; it works on data and other wifi net
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Your Home Network
Thanks, I have done that exactly multiple times and it still saying invalid login or password??
Comcast Email on iphone
I had to recently change my xfinity password and my phone wouldn't accept the new password. I think bcuz MFA was turned on. I turned MFA off and again attempted to log in and it still won't accept my password. Keeps saying creds are incorrect. What do I need to do to get my email back on my phone? I
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Are you still with me?
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for
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Email Access on my cell phone for my comcast.net email acct
Hi, I access my email acct on my cell using the cell phone app that was pre-loaded on it...as of a week ago I keep getting "Theres an issue receiving email in this acct" messages and when I go to recover it says that it is temporarily blocked...I have been using this app for years and now it always
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Customer Service
@user_ua2el1 Try this https://forums.xfinity.com/direct-messaging
xfinity mobile change in Account Settings to match another account so I can then Link them
I've had several chat agents with xfinity tell me they are able to change my mobile number for one of my accounts, to match the other account, so that i can link them (log in once with one email address and then switch between accounts). I am not allowed to change my mobile number, because every tim
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Thanks for sharing that. Though it wasn't exactly what you were looking for, I'm glad you were able to find a workaround!
I can no longer log into my modem in my browser (FF)
for 10.0.0.1, I get "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I assume this means use your app but I have no idea where in the app I can change my wifi 2.5 settings, to 1 turn it on again 2
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Fresh install on another computer now downloading 12,168 files. Only difference from my Server Settings is this Thunderbird default..... Server Name: mail.comcast.net AND outgoing server Authentication method: OAuth2 Can't decide if I should chan
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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Hello user_mrwb12! Thank you so much for reaching out to us for help with the damaged box. Our Xfinity Forums is the perfect place for find help for having this pedestal repaired. Especially with the potential for someone to get hurt. You have a rath
xfinity junction box broken - dangerous
There is an xfinity junction box, one of those green things, where the cover came off, and the wires are exposed. We manage the snowmobile trail there on [Edited: "Personal Information"]. this box is in the ditch area, which is permitted for snowmobiling this time of year. We are concerned that with
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I have sent you the chat message
MSNOW and CNBC drop audio on xfinity stream
When using xfinity stream and apple tv box to access MSNOW and CNBC the stations drop audio for several seconds at a time, all the time. I downloaded CNBC app and MSNOW app to the apple tv box and when I access the stations thru the apps they work fine so the apple box is not the problem.. I pay for
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user_ua2el1 I figured with how much you have tried that you already did but needed to confirm. Let's see if we can figure out what is going on with your accounts. Please send us a DM with your full name and complete address. How to Send Us a Di
xfinity mobile change in Account Settings to match another account so I can then Link them
I've had several chat agents with xfinity tell me they are able to change my mobile number for one of my accounts, to match the other account, so that i can link them (log in once with one email address and then switch between accounts). I am not allowed to change my mobile number, because every tim
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I have started a DM conversation and an escalation specialist was assigned on 12-4-25. They tried calling me once. I missed that call. Nothing since then. I've called several times and get voicemail only, never a live person. I've left messages and
Poor support and customer service
Over the last year we have had two serious issues with Xfinity support and customer service. Earlier this year we had internet problems and it took several days, multiple calls, replaced equipment, and several tech visits to resolve. The last tech fixed it in about 10 minutes and said it was a simpl
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xfinity junction box broken - dangerous
There is an xfinity junction box, one of those green things, where the cover came off, and the wires are exposed. We manage the snowmobile trail there on [Edited: "Personal Information"]. this box is in the ditch area, which is permitted for snowmobiling this time of year. We are concerned that with
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Customer Service
Hey @user_6dyxda , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about the cable line. I would be more than happy to offer my assistance looking into this further for
Neighbor buried cable in concrete
Found out neighbor illegally encased our Internet cable in concrete. Is there a problem?
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Well, I surrender. It asked for my password (not sure why) and the new messages magically appeared Here are my settings, for what they are worth. Your results may vary. I am going to try to install Thunderbird on another computer to see if the
POP3 Server Not working
Unable to retrieve email on outlook since December 8th. Getting error operation timed out waiting for a response from the receiving (POP) server. Please help.
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I'm having the same issues trying to access my comcast.net email account with Apple Mail on iPhone and Mac desktop. I have checked my settings, passwords, deleted and reinstalled the email account multiple times, restarted my cable modem and wifi rou
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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Yes, I agree that with all the various reports of the issue it certainly feels like it is an Xfinity/Comcast IMAP issue. Since some accounts are working and others are not I wonder if Comcast selects a "block" of accounts, temporarily blacklists the
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IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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