Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (427.7K)
Please cancel my subscription to Starz
Please cancel my subscription to Starz. My name is Michael J Filipiak. My address is 7519 Quiet Forest Drive, Houston TX 77040, United States. Thanks
Question
•
Customer Service
Thank you for the link, the accounts are already linked under the same account holder. The issue is that the Tenure did not bridge to the new active account. There is an “ineligible” for rewards suddenly as well. According to Section 3(c) of the Xfin
Tenure Bridge Request: Diamond Status Reset After Plan Change
Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect
Question
Formal Billing Dispute: Duplicate Installation Fee
I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed
Question
•
Getting Started
Issues making an online payment
I’m attempting to make an online payment however the system isn’t loading the payment page
Question
•
Customer Service
xiaomin_qu, hello there and thanks for reaching out regarding a serviceability request. I would be extremely happy to help you with that! To move forward with your concern, please send us a direct message with your full name, email, phone numbe
I need a Serviceability Request for a new construction joint trench. I need a site survey to determine the tap location
Hello, I am doing a new construction and the city requires moving all overhead utility lines to underground. I am ask PG&E to do the join trench design and I want Xfinity as my internet provider to use the same trench. I need a Serviceability Request for a new construction joint trench. I need a sit
Question
I need a Serviceability Request for a new construction joint trench. I need a site survey to determine the tap location
Hello, I am doing a new construction and the city requires moving all overhead utility lines to underground. I am ask PG&E to do the join trench design and I want Xfinity as my internet provider to use the same trench. I need a Serviceability Request for a new construction joint trench. I need a sit
Question
•
Customer Service
MrsRobinson88, hello there! Thanks for engaging in our Forums. I am having a hard time comprehending your concern. If you are engaging in the matter of Yahoo email, the link is https://help.yahoo.com/kb/remove-temporarily-hide-ads-yahoo-mail-sln15803
Feedback on new Yahoo email
The new Yahoo email is horrible, it has ads all through the inbox that can't be deleted. I'm not happy with this change at all.
Question
Xfinity Rewards would be based on account holder and not based on the Xfinity ID being used @user_BP12. If the account holders are different for both accounts, tenure will not be allowed to carry over. If the accounts are under the same account holde
Tenure Bridge Request: Diamond Status Reset After Plan Change
Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect
Question
Thank you for the link. I can already see both accounts, so they are linked to my identity. However, the Tenure did not carry over to the new active account. Since this is the same household and same Primary user, the account with the longest t
Tenure Bridge Request: Diamond Status Reset After Plan Change
Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect
Question
This was resolved after chatting with Xfinity support. Thanks!
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I’m hoping that a higher tier support person can take a look and it’s as simple as sending the co
Question
I don’t know if I am allowed to help you I don’t work for Xfinity
Xfinity stream app not working on Apple TV
I have Xfinity internet (1 GB) plan and it says I have free access to Xfinity stream. I downloaded the app on my phone and my Apple TV (that is connected to a Samsung TV). The app works fine on my iPhone but on my Apple TV, it keeps showing that I have to be on my home network to watch. I AM on the
Question
Nope, you're 100% correct that navigating to http://10.0.0.1 is how one would access the admin tool once enabled, but you must first toggle the "Allow Admin Tool access" setting in the Xfinity App to enable access as shown on the support page I share
Gateway login URL
Whenever I try to log into http://10.0.0.1 I get the following screen (see screenshot below) I've tried other browsers, but I get the same results. Cache and history cleared. I cannot use the Xfinity app on my phone is its too old and my phone is not supported by many apps these days. This is not co
Question
@XfinitySean Xfinity's support site still refers to 10.0.0.1 and your own Xfinity store reps and the field tech that installed my gateway and cable box advised of 10.0.0.1.
Gateway login URL
Whenever I try to log into http://10.0.0.1 I get the following screen (see screenshot below) I've tried other browsers, but I get the same results. Cache and history cleared. I cannot use the Xfinity app on my phone is its too old and my phone is not supported by many apps these days. This is not co
Question
The return label. Not the green label.
Return Label for phone
I received an email to print out the green label for my phone. However, it will not open. Says server not found. it’s an IPhone 16 Pro Max. I traded it in for the 17 Pro Max but did not receive the label. Been on the phone and on line with Chat for months. Finally got an email.
Question
Thanks for posting on our Community forums, user_mutehn. I’m really sorry this happened, especially so soon after installation. Losing service right after the line was buried is incredibly frustrating, and I understand why you’d feel regr
Terrible and slow service
We have had Xfinity for a week. The tech came to bury the line and we lost service. Troubleshooting didn’t work so now we go without for a week while we wait to a tech. Already regretting switching from our previous provider.
Question
Return Label for phone
I received an email to print out the green label for my phone. However, it will not open. Says server not found. it’s an IPhone 16 Pro Max. I traded it in for the 17 Pro Max but did not receive the label. Been on the phone and on line with Chat for months. Finally got an email.
Question
•
Devices

Thank you so much for reaching out to us on our forums @user_m54769! I know how frustrating it can be when you are just trying to make a payment and the page will not load. I am happy to help get this working for you! Before we dig into the steps bel
XfinityAldrik
commented
2 hours ago
to the conversation:
0
0
Issues making an online payment
I’m attempting to make an online payment however the system isn’t loading the payment page
Question