Xfinity Community Forum

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Cancel Xfinity

Moving. New place already has Xfinity.

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Your Home Network

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Free Year of xfinity mobile? yeah right…

i have been struggling for the past week with this “free year ” promotion they are taking the longest time and always transferring me why can’t you just honor the deal you put out instead of making me jump through all these hoops.

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Network

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Xfinity Monthly Billing Request Adjustment

I have contacted and spoken to many different Xfinity Customer Service Representatives (mostly thru live chat) to see when my monthly Xfinity billing charges would be adjusted and corrected since November 2025 (at which time I was offered a much lower monthly cost). My previous contract expired shor

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Customer Service

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Charges for equipment

I am being charged $30 A month for equipment Comcast says I didn't return. I have returned it. I have gotten nowhere when I contact them and now I'm getting texts. I'm very upset and frustrated and I dont know how to fix this.

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Billing

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I have the same issue. The hotspot I have been using for at least 3 months has been quite reliable up till now, but it stopped working on all my devices several days ago. And yes, I am an xfinty customer. It will connect but there is no internet. I h

user_1546b9

commented

3 hours ago

to the conversation:

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Xfinity hotspot doesn't have internet access.

A hotspot I frequently depend on is currently offline, and the only way I've discovered to fix this is by sending a direct message on the forum. I hope this gets resolved soon, as hotspots in my area tend to be unpredictable. If anyone has an alternative solution, I would appreciate hearing about it

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MB

Xfinity Mobile Line not Transferred after move

I sat on the phone with a rep for 2hrs . We got a new account made for Wifi services and he told me he was able to transfer my mobile service over to so I don’t have to pay the extra fees! It didnt work, its not showing up in my Xfinity account whatsoever. I’m not trying to pay 100+ for mobile and t

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Network

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user_xx7o9y My team can look into this for you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click t

XfinityShawn

commented

3 hours ago

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Technician Recovery Fee

Recently had a tech come out and fix my internet that kept going out all month. Turned out to be a bad splitter at my apartment complex from 2016, the senior technician assured me there should be no charge for the visit as the problem wasn’t my own fault. Upon checking my upcoming charges there is a

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Ended up it was just the App, the next day it worked perfectly!!

user_i3fv8u

replied

3 hours ago

to the conversation:

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Xfinity App 2026

My Xfinity App worked great this morning, ran the WiFi diagnostics and it was running great…later on in the afternoon noticed it was a bit laggy so went back on the App to run diagnostics again and it showed I was offline. so I unplugged my modem, left it for 30sec then plugged it back in, and the a

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Technician Recovery Fee

Recently had a tech come out and fix my internet that kept going out all month. Turned out to be a bad splitter at my apartment complex from 2016, the senior technician assured me there should be no charge for the visit as the problem wasn’t my own fault. Upon checking my upcoming charges there is a

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Billing

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My line and my sons line is not affected. We tried everything, even added another phone number with the tech support to the account to test if the phone is bad but the new number was receiving phone calls normally. When we added the old number back c

paulf86

replied

3 hours ago

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Unable to receive incoming calls

We had Xfinity Mobile and switched to AT&T because they gave us a better deal, but it turned out the price we were quoted wasn’t even close to the actual bill. So we canceled and switched back to Xfinity. Long story short, when we switched to the new AT&T phones, I transferred the numbers and everyt

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user_ftxozk Sounds like a plan, and my team will be here awaiting the results.

XfinityShawn

replied

3 hours ago

to the conversation:

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Modem loses speed from 500 megabits per second down to 92 megabits per second

Almost every day now, when I get home from work, I test my modem speed. It's at 92 megabits per second. I unplug it and plug it back in, and it's at 500 megabits per second. I go do some work in my workshop, come back in the house, check the modem, and it's at 92 megabits per second. Is the modem be

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I have an idea: I'm going to buy a wireless network adapter tomorrow while I'm at work and use it to check my internet speed. If it does the exact same thing, then I will know I might have an issue. If it does not, I know it is my network card built

user_ftxozk

replied

3 hours ago

to the conversation:

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Modem loses speed from 500 megabits per second down to 92 megabits per second

Almost every day now, when I get home from work, I test my modem speed. It's at 92 megabits per second. I unplug it and plug it back in, and it's at 500 megabits per second. I go do some work in my workshop, come back in the house, check the modem, and it's at 92 megabits per second. Is the modem be

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user_ftxozk My team can run some more checks on our end to assist you on this. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign

XfinityShawn

replied

3 hours ago

to the conversation:

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Modem loses speed from 500 megabits per second down to 92 megabits per second

Almost every day now, when I get home from work, I test my modem speed. It's at 92 megabits per second. I unplug it and plug it back in, and it's at 500 megabits per second. I go do some work in my workshop, come back in the house, check the modem, and it's at 92 megabits per second. Is the modem be

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user_40vqjv We appreciate you bringing this to our attention as that situation would have anyone upset. Are you able to access your network currently? If yes, you should be able to change your network name, and password. Please use this link ht

XfinityShawn

commented

4 hours ago

to the conversation:

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My Router has been hacked.

Recently my computer was taken over by a scammer that got access to my checking account and almost moved $8000.00 out of my account. I suspected a scam and called the bank regarding this illegal transaction and they stopped the transfer. The scammer called me on my cell phone threating me about his

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Thank you for your feedback and for letting us know the issue is resolved. TitanicId. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future

XfinityThomasA

replied

4 hours ago

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Can't view my bill

I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.

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Paid my wifi bill with a closed checking account

I went to pay my bill and accidentally paid with a closed account it says the payment process but i was on the phone with eastern bank and they confirmed they closed the account. How am i able to i guess get that money refunded because it processed and pay with the correct card

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Your Home Network

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@user_40vqjv Is this a gateway that you are renting or one of your own?

Again

commented

4 hours ago

to the conversation:

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My Router has been hacked.

Recently my computer was taken over by a scammer that got access to my checking account and almost moved $8000.00 out of my account. I suspected a scam and called the bank regarding this illegal transaction and they stopped the transfer. The scammer called me on my cell phone threating me about his

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I am hardwired to the computer. I can turn my chair around and look at the modem, and this happens throughout the day. It will be 500 MB for a while, and then all of a sudden it's 92 megabits. I just unplugged it and replugged it. The download speed

user_ftxozk

replied

4 hours ago

to the conversation:

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Modem loses speed from 500 megabits per second down to 92 megabits per second

Almost every day now, when I get home from work, I test my modem speed. It's at 92 megabits per second. I unplug it and plug it back in, and it's at 500 megabits per second. I go do some work in my workshop, come back in the house, check the modem, and it's at 92 megabits per second. Is the modem be

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@user_adginq You need to answer the question that @XfinityJohnG asked about your device. Is this one that you are renting or is it one that you bought? We'd really like to help you but it would be helpful if you answered questions

Again

replied

4 hours ago

to the conversation:

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customer service

I have been on the phone with xfinity for 3 days on get my modem activated. It did not get done and they said they would send someone out. I called the modem manufacturer and they fixed my problems. how could 3 of your techs not fix it? Your customer service is awfull!!!!!!!

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My Router has been hacked.

Recently my computer was taken over by a scammer that got access to my checking account and almost moved $8000.00 out of my account. I suspected a scam and called the bank regarding this illegal transaction and they stopped the transfer. The scammer called me on my cell phone threating me about his

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Customer Service

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