Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (451K)
security on phone
i want to know since xfinity is my phone do i have security ? like norton or something ? to protect me ?
Question
•
Plan
Hello, @BWet34 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the "
Port from Verizon to Xfinity Mobile not completed three days in.
I purchased a new S26 Ultra at the local Xfinity store on Friday 3/13 to switch my mobile service from Verizon to XM. While they attempted to port my Verizon number to my new phone, they told me there was a problem with Verizon not releasing my unlocked number and ask me to come back the next day. O
Question
@XfinityEva I am looking to add a second physical address. The two total lines would be at two totally different physical addresses. The second line would actually be for an adu, but that adu has a separate physical address and in terms
I need help adding a second home internet line to my account for a total of 2 locations
I am trying to add a second home internet line under my account and need help
Question
pamequez Thank you for the additional information! This type of escalation would have to start with the Xfinity Mobile Team to verify the return, and then go from there. Our team can help open a case for you. Please send us a direct message.
Xfinity Store -Gaithersburg stole iphones
The Gaithersburg MD xfinity store has stolen two iphones 17 that were supposed to be returned to the warehouse. On Feb 17, we cancelled service and on Feb 18 we dropped off devices but the store has never returned the phones. I will be charged for a service that I cancelled on Feb 17th. Please escal
Question
kennyd That does seem to be the case! In the event you have trouble, let us know, and we will be happy to help!
E mail help
I get emails daily from tinybeans.net. In the iPhone mail app I can view the attached images. In Comcast mail app no images show and I can’t figure out how to view them. I googled and there were suggestions but haven’t found a solution. ( there is no paper clip logo or any other thing to click on)
Question
Thanks for your help Jeff This was the first I've heard about the upcoming migration! I did some searching and read all about it. I'll probably hold off for now. I hope this won't be a difficult move-esp involving ios mail. The instructions seemed pr
E mail help
I get emails daily from tinybeans.net. In the iPhone mail app I can view the attached images. In Comcast mail app no images show and I can’t figure out how to view them. I googled and there were suggestions but haven’t found a solution. ( there is no paper clip logo or any other thing to click on)
Question
Hi user_z03alk! Thanks for joining our Xfinity Community. We appreciate you reaching out on our Forum about this billing issue. I absolutely understand your concerns, and my team is here to help. We would be more than happy to further look into and r
Complaint
I am writing to formally dispute recent charges applied to my account related to a service visit and sensor replacements. On02/24/2026, I contacted your chat support due to multiple sensors not functioning properly. During that interaction, the representative advised me that there was a system-wide
Question
I need help adding a second home internet line to my account for a total of 2 locations
I am trying to add a second home internet line under my account and need help
Question
•
Customer Service
For Android (I'm on samsung s26), I had to enable "notification categories" in my general android system settings first in order for that marketing option to appear. Android system settings > notifications > advanced settings > "Manage noti
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
@XfinityMartyR I visited the store on Tuesday evening, and unfortunately, the employees, particularly David N. were not helpful. I was informed that Montoya (store manager) had initiated a “process” that moment to locate the devices (even though I h
Xfinity Store -Gaithersburg stole iphones
The Gaithersburg MD xfinity store has stolen two iphones 17 that were supposed to be returned to the warehouse. On Feb 17, we cancelled service and on Feb 18 we dropped off devices but the store has never returned the phones. I will be charged for a service that I cancelled on Feb 17th. Please escal
Question
So basically xfinity does not want you to be able to control the [Edited: "Language"] they push at you. The virtual assistant is worse than useless as is this so-called customer support. If there were an alternative to xfinity I would happily go ther
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
Complaint
I am writing to formally dispute recent charges applied to my account related to a service visit and sensor replacements. On02/24/2026, I contacted your chat support due to multiple sensors not functioning properly. During that interaction, the representative advised me that there was a system-wide
Question
•
Customer Service
I'm also experiencing this same problem on iOS. I even got on customer support chat and they couldn't help me, instead they tried to sell me a new product. I'm considering submitting a terms violation report to Apple.
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
Question
SqPeg Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" icon&b
mail transfer
Only one of my email accounts transferred over to Yahoo. Three others I can't find in either place. Anyone else have the same issue? What is the phone number for customer support?
Question
pamequez Thank you for reaching out, and letting us know about your concerns. Have you gone back to the store to inquire about this concern?
Xfinity Store -Gaithersburg stole iphones
The Gaithersburg MD xfinity store has stolen two iphones 17 that were supposed to be returned to the warehouse. On Feb 17, we cancelled service and on Feb 18 we dropped off devices but the store has never returned the phones. I will be charged for a service that I cancelled on Feb 17th. Please escal
Question
No. Perhaps when the one account was moved by the person who I have on the account, it canceled any other moves and erased the rest of the other accounts. I'm thinking there somewhere but I have no idea where.
mail transfer
Only one of my email accounts transferred over to Yahoo. Three others I can't find in either place. Anyone else have the same issue? What is the phone number for customer support?
Question
Hello @user_bo6fd8 thank you for reaching out about adding that second location. Are you looking to add a secondary address or are these two in the same address ?(for example additional dwelling unit) Have you checked the serviceability on the new ad
XfinityEva
commented
12 minutes ago
to the conversation:
0
1
I need help adding a second home internet line to my account for a total of 2 locations
I am trying to add a second home internet line under my account and need help
Question