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Britbox

Please add Britbox to your streaming options. This is overdue for those of us who have been your customers for years.  Do you have any plans to add it?

Question

 • Xfinity Stream Website

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Hello. Thank you for bringing this to our attention @user_828b88 . Over 250+ channels can be live-streamed when you’re not home using the Xfinity Stream app and portal. You can also watch on the Xfinity Stream Beta app for Amazon

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Streaming away from home

I just chatted with xfinity and was told xfinity no longer allows streaming away from home wifi on all the channels I watch. We pay HUNDREDS of dollars a month. My husband already wants to get rid of xfinity. If I can’t stream away from home, I don’t need it either. Is there any way to stream CNN,

Question

Hi, @user_140648! Thank you so much for bringing this to our attention. There is a known issue that is causing this error that you're getting. If possible, could you please send our team a direct message with your full name and full address so that I

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Streaming on mobile devices

wwhat has happened to Xfinity Streaming in mobile devices when not on home network? No longer allowing access to live. Requiring cnx to home network 😡 Ridiculous.

Question

My available out of home channels has drastically decreased as of 4 days ago. Has there been a change in availability for channels that were accessibleon the mobile streaming app?

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Streaming on mobile devices

wwhat has happened to Xfinity Streaming in mobile devices when not on home network? No longer allowing access to live. Requiring cnx to home network 😡 Ridiculous.

Question

Thanks for the update! We hope the site gets fixed soon, so you can go back to enjoying their content.

 to the conversation: 

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Since I switched to xfinity internet, my browiser is getting hijacked

Since I switched to xfinity internet recently, my browser is now getting hijacked. I have been visiting a blog site for years without problem.  Since switching to xfinity internet, the site is repeatedly being replaced with adds and popops for some sort of nonsense. It's the sort of hijack tha

Question

I have a brand new Samsung tv and I can’t change channels on xfinity app. Can u tell me how to do so while using my Samsung remote?

 commented 

43 m ago

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Xfinity stream no channel guide on Samsung tv

Ever since the beta stream app was updated recently, the the channel guide which allows u to change channels is GONE! The tv/app gets stuck on ONE channel and there is no way to change it! I’m using a Samsung tv and have been using the app fine until this latest update. Where is the Change channel

Question

Had another problem last night and again called tech support. This fellow also suggested it had to do with work in my local area and that I could expect a huge improvement by "the end of the month". Of course he didn't offer a credit to my account, b

 commented 

1 h ago

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Internet, phone, and TV sporadic outages for 3 months

See my post in previous thread. New coax, newish X1 box and modem. And the kicker... It usually comes back, but only when you call with your verified mobile number. I'm keeping a log, a paper log...

Question

Hi, please send us a Direct Message! We would like to assist with your maintenance request.

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Need outside maintenance

Hi the cable pole outside my house was hit by lightening knocking me and my 2 neighbors into a total Xfinity outage for days now. Can you please provide a way to get outside maintenance to come repair this? It is not an inside wire issue. 

Question

@XfinityJeniece​ Thanks.  I have since confirmed with the blog host that this is a known issue.  It is disconcerting to have a site you are visiting spontaneously change to an ad site.  But it sounds like my PC itself is not compromi

 replied 

1 h ago

 to the conversation: 

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Since I switched to xfinity internet, my browiser is getting hijacked

Since I switched to xfinity internet recently, my browser is now getting hijacked. I have been visiting a blog site for years without problem.  Since switching to xfinity internet, the site is repeatedly being replaced with adds and popops for some sort of nonsense. It's the sort of hijack tha

Question

Streaming not working

My streaming not working on my iPhone

Question

 • Xfinity Stream App

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@XfinityRenee​ how do I get maintenance on outside box that was hit by mower.  It has not affected service.

 to the conversation: 

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Need outside maintenance

Hi the cable pole outside my house was hit by lightening knocking me and my 2 neighbors into a total Xfinity outage for days now. Can you please provide a way to get outside maintenance to come repair this? It is not an inside wire issue. 

Question

My Wi-Fi consistently drops out every day causing devices to loose connection ... If possible switch to an Ethernet cable connection for testing. That would allow you to determine whether the problem is the Wifi signal or the link between your mod

 commented 

1 h ago

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Wi-Fi consistently dropping

My Wi-Fi consistently drops out every day causing devices to loose connection and have to reconnect once it’s reestablished. Been happening for about a month at this point. Calling in or chatting is not fixing the issue. Please help.

Question

Adding a second account

My husband and I are moving in with my parents for a few months. They have an account with xfinity, but it only gets the basic channels.  My husband and I will be staying in the basement and want to continue with the account we have that includes HBOMAX, Showtime, and more channels than my par

Question

 • Devices and Equipment

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Why are so many To Go channels missing. News Channels and other channels like TruTv have been removed.  No reason to have TO Go now. 

 commented 

2 h ago

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Change channel lineup

Our bill is over $400 a month would like to lower it by removing unwanted channels

Question

Why are so many To Go Chanel’s missing? News channels, truTv the mail reason for having TO Go is now useless.

 commented 

2 h ago

 to the conversation: 

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Change channel lineup

Our bill is over $400 a month would like to lower it by removing unwanted channels

Question

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