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Customer rep changed my plan and bills increased without my approval
Dear Team, Only July 13th, 2026 I has discussion with customer representative about my billing issues. After resolving billing issues, they offered me plan change for 1000Mbps with $60 and I rejected multiple times. After sometime they said we will change without price increase and they sent multipl
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Getting Started
You should also let us make the recordings reoccurring so I don't have to set them for every day...
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Agreed, this needs to be fixed immediately and should not be that difficult. Revert to the last working software version while you debug what caused this problem.
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Have you tried to log out, clear your cache, and then log back in, @user_x0rngx? Make sure there is not a problem from any stored data and give you a fresh start on our site. The button will not appear if you are not logged in.
Assistance escalating a situation
I need assistance escalating an unresolved account issue to the appropriate corporate team. I have already made multiple attempts through customer service and X correspondence, including escalations, but the issue remains unresolved. I would appreciate assistance from Xfinity Support in getting this
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Subject: Active Customer - Requesting Tier 3 Help to Re-Link Deleted Inactive Username (Holding State)
I am an active, paying Xfinity Internet customer. My secondary Xfinity username/email pckerrigan was removed from my account dashboard due to the 90-day inactivity policy. Phone support states they cannot reactivate it. I understand that the inbox data is permanently gone, which is fine, but I need
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Sign-In and Account Management
Yes, I watched the video for iPhone/Safari, but the Direct Messaging icon shown in the instructions still does not appear for me.
Assistance escalating a situation
I need assistance escalating an unresolved account issue to the appropriate corporate team. I have already made multiple attempts through customer service and X correspondence, including escalations, but the issue remains unresolved. I would appreciate assistance from Xfinity Support in getting this
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I've tried shutting down the 5ghz network and it still didn't work
Google home mini not found
I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?
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No, it was not. In fact, here I am back again - despite assurances from @XfinityJon that he was resolving my overbilling issue and returning me to my scheduled $60 per month. That was only after having spent 5 hours in a chat between he and his co-wo
Unexpected increase in bill
I have been a Comcast/Xfinity customer for 32 years. I have been TOTALLY satisfied, until this past 5 months. It was 5 months ago that I noticed a substantial increase t my monthly bill. I chatted at the time (September 2025) with live agent Khushal, who, in the end, was very helpful. I learned that
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Greetings, @user_k7tu2m! Happy Friday! We can further check on the account and billing to find out where that is coming from. We will get to the bottom of this! If the account is closed, the final bill comes by USPS mail after a few weeks. That shows
CLOSED ACCOUNT BILLING ISSUE–CANCELLATION CONFIRMED JULY 8, 2026
I’m hoping an Xfinity representative can please assist me with a closed-account billing issue. My service was canceled on July 8, 2026, and I have a cancellation confirmation number. I was also expecting a refund. However, my online account is now showing a past-due balance of approximately $131–$13
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@user_x0rngx have you tried viewing the video (in the link provided above) for the device you are currently using to be sure you're looking for the right icon?
Assistance escalating a situation
I need assistance escalating an unresolved account issue to the appropriate corporate team. I have already made multiple attempts through customer service and X correspondence, including escalations, but the issue remains unresolved. I would appreciate assistance from Xfinity Support in getting this
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Thank you @user_rbc3jk Are you connected to the same Wi‑Fi network that you want the Google Home to use? Is your gateway broadcasting separate 2.4 GHz and 5 GHz network names, or a single combined network? (our gateways would automatically be combine
Google home mini not found
I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?
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Hi user_0eoxsy, thanks for posting here on the community forums! We can definitely have a request submitted to have that line removed. Is the line connected to active service?
Remove old exterior overhead line
Could you please let me know how to have the old exterior overhead comcast line removed from our home? We do not want it and the installer hung it directly across our patio. Its an eyesore. Thanks.
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I understand the instructions, and I have followed them. The issue is that the Direct Messaging icon referenced in those instructions is not appearing for me, so I cannot follow step 2. I'm also not going to post my full name or service address publ
Assistance escalating a situation
I need assistance escalating an unresolved account issue to the appropriate corporate team. I have already made multiple attempts through customer service and X correspondence, including escalations, but the issue remains unresolved. I would appreciate assistance from Xfinity Support in getting this
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I said that Xfinity is a bad provider
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Terrible service no help
I was told multiple times that Xfinity would be able to help me step-by-step with transferring my phone over to my new phone. And when it came down to it, I got zero help and potentially lost all of my information from my old phone. Xfinity cannot fix or help you with your phone. They can only sell
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Customer Service
Terrible service no help
I was told multiple times that Xfinity would be able to help me step-by-step with transferring my phone over to my new phone. And when it came down to it, I got zero help and potentially lost all of my information from my old phone. Xfinity cannot fix or help you with your phone. They can only sell
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Customer Service
rewinding
We can’t rewind more than 30 minutes. Why? We need to rewind at least an hour. How to fix this?? Thank you!
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X1
Thank you for letting me know. I fully understand the desire to have as slow a rate as possible, and we're happy to look over the account to see what alternatives we can offer. Please send a direct message by clicking the chat icon in the upp
Looking for a final xfinity deal before switching to another ISP
My promotional rate expires soon, and xfinity is offering 1 Gig for $95/month. But new customers get the same speed for 50$/month and Ziply Fiber is offering me 1 Gig symmetrical fiber for $50/month. I'd prefer to stay with Xfinity, but I can't justify paying $45 more per month for the same download
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Community Best Answer
Thanks for working with our team to get the account closed as requested, @just-a-hobgoblin! We are sorry to see you go and certainly always welcome you back! We wish you the best! The Xfinity Forums is always a great place to get helpful insights and
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Cancel Internet Service
Hello. I need to cancel my internet service. I am posting this to trigger the direct message feature on my new forum account, where I will provide the necessary account information to do so. Thank you.
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