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A lot of the updates our similar to the ones you are receiving. But we have a few tools we can try and get more information about possible work in the area. Since this is an extended interruption let's take a deeper look at it. As for trucks in the
Service outage since 8/11
I’m in Lisle and the service has been down since 8/11. Anyone else having the same issue or know a way to escalate? My whole neighborhood is down and the ETR has been the same since 8/11.
Question
It’s said 8/21 6 am was the ETR since the day the service went out. I called in and it says there is an outage in the area. I look at the outage map and it hasn’t changed since 8/11. I’ve seen no trucks in the area.
Service outage since 8/11
I’m in Lisle and the service has been down since 8/11. Anyone else having the same issue or know a way to escalate? My whole neighborhood is down and the ETR has been the same since 8/11.
Question
@user_d4vctu A month is too long to have issues. Our team can also check on the status of that ticket for you as well. Can you please direct message me your first and last name along with your full service address so I can assist you further?To
Horrible customer service
Ordered internet and a tv package. We don’t get any of the channels on tv that were ordered, it’s now been over a month and they can’t figure out why!! Our internet went out 4 hours ago for no reason, no storms, no nothing; but there is no way to contact them to explain. When I go online it says all
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@XfinityJon the date says 8/21. I’ve gotten no updates.
Service outage since 8/11
I’m in Lisle and the service has been down since 8/11. Anyone else having the same issue or know a way to escalate? My whole neighborhood is down and the ETR has been the same since 8/11.
Question
user_nd0x69 Thanks for reaching out to us for assistance with your billing concern. We would be happy to help in any way we can with getting this resolved for you. Can you send us a direct message with your full name, name of account holder (if
I need assistance with escalating a billing issue
I have a past due amount that I am disputing. I have attempted to resolve this issue with customer service with out satisfaction.
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It was great working with you @user_2rtnwu. I'm glad we were able to get your transfer of service issue fixed and billing corrected! Thanks for working with us and enjoy service at your new home. Take care 😀
Billed for services at an address I cancelled
I moved - prior to moving I spoke to Xfinity about transferring my service to my new home. The new home billing is correct. However, Xfinfity never shut off the old address billing. I continue to be billed for services at the old address. I am now threatened with a past due amount. I can not get a h
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Good morning @Doug_1994, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Disney+ app, but you have come to the right place for assistance. Could
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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I need assistance with escalating a billing issue
I have a past due amount that I am disputing. I have attempted to resolve this issue with customer service with out satisfaction.
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Billing
billing/poor installation of wifi.....multiple problems with this install and customer service and techs
7/14/26 ...Went into store to purchase router for new service of wifi, Told that it was easy to install Disconnected all AT&T equipment Connected Xfinity equipment per instructions Called for help ..............a very pleasant "John" helped me, but it didn't work......so he set up an appt to have it
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Your Home Network
OH MY GOSH! YES, YES, AND YES I HAVE DONE IT MANY TIME ALREADY!!😡
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Can’t get signed into email on old account
I am a current subscriber but under a new account. This question is specifically referencing an old account. we closed an xfinity account at our old address when we moved four months ago. All of a sudden tonight at midnight my email program started popping up an incorrect password for imap account a
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Hey, why i haven’t received any resolution yet? There was a ticket open- they closed it saying “ Thank you for contacting us regarding an Xfinity Mobile device trade-in. Your case has been resolved. You’ll receive another email with more details s
Trade-in cancel
My trade-in was canceled with no reason given. The status won't load online, customer support isn’t able to give me details, and Assurant's phone menu hangs up on my number. Whats the best solution at this moment?
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@Almighty188, we'll be happy to review your account, to especially give you clarity about your services and billing. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct
Taxes on Xfinity Internet in California?
From what I know, California does not have taxes for Internet while other states like Texas does. In any case, I noticed something interesting. From December 2023-December 2025, I had a $80.00 month XFinity Internet 1.2Gbps plan which was price locked for 2 years with a 1 year contract. This also in
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user_nv9k4r, if you need anything in the meantime, we'll be here.
New residence was previously a church, however it is my current primary residence amd even classified R1 with the village
Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he
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We appreciate your feedback and understand your concerns @user_dycbkh. I would recommend reaching back out to our CSA team so they can further investigate the issue and review any available options with you. Additionally, if you're unable to
Complaint
Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my
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Thanks for posting on our community forums, user_04mghv. We'd be happy to review the rate options available and the credit request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look a
Legacy plan with 1.2TB cap, $100 overage, and a move coming up
I've been an Xfinity Internet customer for a little over a year. This cycle I backed up my computer, went past the 1.2TB limit, and got hit with the full $100 overage charge. My understanding is that Xfinity's current internet plans all include unlimited data and the gateway in one price, with a 5-y
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I’ve tried that numerous times. Currently there is a ticket open trying to fix my channel/subscription issue. It has been over a month and still don’t have the channels that I’m paying for!
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Horrible customer service
Ordered internet and a tv package. We don’t get any of the channels on tv that were ordered, it’s now been over a month and they can’t figure out why!! Our internet went out 4 hours ago for no reason, no storms, no nothing; but there is no way to contact them to explain. When I go online it says all
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