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Thank you for reaching out to our team about that issue with your order. If you still need assistance with that I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with th
wifi router/motum
i placed an order for pick up at an xfinity around the corner from my house. they said they didn’t have it and i waited 3 hours when the email told me it should be ready in about 2. do i have to wait a few days? is it gonna get shipped? i need to know what i did wrong. i also ended up placing a 2nd
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@user_49mkgd Have you already taken extra security measures like change the Wi-Fi password on your home network? This is recommended in case someone is logged into your Wi-Fi. We would need to get your name and account information through a D
Xfinity's meter appears to be completely broken
For the past months, my Xfinity app and account show an abnormally high amount of data usage that does not align with my actual internet activity. My monthly usage is consistently around 600-700GB, but last couple months it suddenly spiked to 1.380TB. Worse, my new billing cycle started yesterday, a
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@user_ssm91 Just for a read: https://forums.xfinity.com/conversations/email/notice-dmarc-policy-for-comcastnet/667075ff729ad353204c8409 @GLouie Please start your own thread. Thanks.
Sending emails from Outlook using comcast.net stopped working due to DMARC policy enforcement? (can still receive email)
Earlier today, I tried to send emails using the Outlook client for Windows, but they consistently failed to send, with an error code of 0x800CCC0F ("The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP)."). I the
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Why can't we get the right equipment the first time?
We signed up for Xfinity Gigabit Internet, but the equipment we were given appears to be incompatible with the service at our home. Our home has a fiber ONU with an Ethernet connection, but Xfinity provided us with a gateway that requires a coaxial connection. There is no coaxial connection from the
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Your Home Network
we are having this same issue, on a samsung, and ready to cancel our xfinity stream - the issues are endless and the only reason we have cable is to record and watch games (and shows) without commercials...
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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@user_d1c131 Hi Yahoo has full Calendar Support (on Mac) with Micrsosoft 365 Outlook. Can I submit a request for Email migration? I am heavy user of Calendar. https://support.microsoft.com/en-us/outlook/getstarted/sync-your-accoun
Can I manually submit a request to migrate Yahoo Email/Infrastructure?
Hi Yahoo has full Calendar Support (on Mac) with Micrsosoft 365 Outlook. Can I submit a request for Email migration? I am heavy user of Calendar. https://support.microsoft.com/en-us/outlook/getstarted/sync-your-account-in-outlook-to-the-microsoft-cloud
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My Comcast.net email account appears to have been migrated to Yahoo Mail without my asking or getting my permission
I can successfully sign in to my Xfinity account using my Comcast.net/Xfinity credentials. However, when I click Email, I am redirected to Yahoo Mail. When I enter my full Comcast.net email address at Yahoo, Yahoo says my password is incorrect. I have never successfully logged in to this Comcast.net
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Customer Service
Hi, No new devices, no unrecognized devices, and zero visitors at my home. In fact, smartphones in our house have had Wi-Fi completely turned off for several weeks. Your meter is still phantom-charging us hitting 130 GB in just 3 days. This is clearl
Xfinity's meter appears to be completely broken
For the past months, my Xfinity app and account show an abnormally high amount of data usage that does not align with my actual internet activity. My monthly usage is consistently around 600-700GB, but last couple months it suddenly spiked to 1.380TB. Worse, my new billing cycle started yesterday, a
Question
I started this Xfinity community thread almost 6 months ago. And I found the solution! I went to my local Xfinity store, and demanded I get 4K cable boxes, as I read some of you did that and it fixed it!! Now....When you do this, don't forget to tak
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@user_dfdkxw What can i do? my email is [Edited: "Personal Information”], I've had it for over 20 years. My 2 factor is correct but i keep going in circles and cannot access anything Clear your cookies and cache Sign out of your account Clos
this is insane, i cannot access my email account
What can i do? my email is [Edited: "Personal Information”], I've had it for over 20 years. My 2 factor is correct but i keep going in circles and cannot access anything
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Thank you for reaching out @rallenor , and I'm very sorry to hear about this situation. A damaged water line is certainly a serious concern. Please send us a Direct Message with your full first and last name, complete service address, and any photos
Xfinity installer pierced water line
During the install of a new cable line (or the subcontractor replacing the concrete sidewalk) pounded a spike through a water line, and it continues to spew water.
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@user_lb5p9u I am unable to access my phone and my email has been froze because of too much space has been used. How would I be able to update these as I need to pay my bill. For your email you would go here: https://connect.xfini
Update my personal details
I am unable to access my phone and my email has been froze because of too much space has been used. How would I be able to update these as I need to pay my bill.
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@user_mugocu my outgoing email has been down for weeks and I have not been able to get any help from anybody. this is detrimental to everyday necessities and business. why can I not send emails?!!! Are you getting any error messages and if so, wha
Is SMPT outgoing server down or having issues?
The outgoing email for my comcast account, using smtp.comcast.net on my iPhone stopped working today. I have no problem receiving emails but outgoing emails just sit in the "outgoing" folder. When I tried reentering my password in the apple mail setting it just displays "verifying" endlessly now as
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@user_g8fatb I read that comcast email is being discontinued at the end of 2026. I still haven't received an invitation to migrate my account. How do I check the status? The migration is ongoing and may actually continue into 2027, but we're not c
Still haven't received an email to move from Comcast to Yahoo
I read that comcast email is being discontinued at the end of 2026. I still haven't received an invitation to migrate my account. How do I check the status?
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Unable to cancel Xfinity Mobile due to account access issue — need escalation
I need to permanently cancel my Xfinity Mobile service. I do not need to keep one of my phone number, and I have no remaining device balance. I already tried tons of time to visit stores in multiple location, tones of phone call and they said they cannot access to my account to manage mobile lines a
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Hello @user_1w1ijd, thank you for reaching out to us on our Community Forum! We'd be happy to take a closer look at your modem shipment concern. To better assist, can you let us know which service this modem is for? Have you checked the status of the
you haven't sent me my modem
I'm waiting for my modem since september 28th, and didn't even received a tracking number
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Thank you for reaching out @user_343u0r I completely understand your concern regarding a unexpected bill, especially since you’ve already returned your equipment. To help clarify the exact charges and see your specific billing cycle dates, have
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Billing
My last bill was September pymt. Can someone explain why a $127 dollar bill was sent to me for pymt. Equipment has been returned, I was informed once the September bill was received it was a done deal. Need a representative to contact me ASAP thank you in advance
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