Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (540.4K)
@XfinitySeth I don't. I might be able to get my son to give it a try tomorrow.
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
Question
Why is channel 386 not working
channel missing
i watch channel 103 every night. it's missing from the guide. it skips from channel 89 to 104. Morning happens when i type in 103 manually
Question
We appreciate you continuing to share what you’re experiencing, especially after dealing with this for so long @User_AL2022. As you said, our engineering teams are aware of the DVR issue with rewind and fast-forward during active recordings and
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
Question
Cancel Xfinity Internet service
Hello, I would like to cancel my Xfinity Internet service and handle the request here in writing instead of by phone. Could an official Xfinity employee please help me through private messaging? Please let me know how to securely verify my account and confirm the cancellation date, any final charges
Question
•
Customer Service
I have been trying to get the sec network channel!
UPDATE CURRENT SUBSCRIPTION PLAN
Looking to continue with the internet subscription. I am currently under a 1-year promotion of $40/month @ 300mbps. I also have my own modem. I would like to keep my current plan if possible. [Edited: All Caps]
Question
@XfinityEva only streaming, no TV box.
My library playback problems
My shows keep getting stuck in loops. For example, they run for 5 mins and as we enter a commercial it loops back to the previous 20 seconds of the show and keeps doing that. I've unplugged and plugged everything back in (my chromecast). I've removed the app and downloaded it again. I've tried almos
Question
Change my phone number
I was victim of a scammer yesterday and I’m afraid that he has access to my phone
Question
•
Customer Service
@user_13hgcn Thank you for reaching out and sharing the details of this playback concern. Is this only happening on your Xfinity Stream app or do you also have an Xfinity TV box? If so, what type of box?
My library playback problems
My shows keep getting stuck in loops. For example, they run for 5 mins and as we enter a commercial it loops back to the previous 20 seconds of the show and keeps doing that. I've unplugged and plugged everything back in (my chromecast). I've removed the app and downloaded it again. I've tried almos
Question
I've blatantly stolen a good deal of your words and content. I am a devout anti-plagiarist, and so gave credit where credit was due. Thank you for saving me a great deal of time anguishing over the right words and phrases. https://forums.xfinity.com
2000/250 Mbps plan stuck at ~80 Mbps upload — no OFDMA channel provisioned on XB8
I'm on the 2000 Mbps download / 250 Mbps upload plan using the rented Xfinity XB8 gateway (Technicolor CGM4981COM). Download speeds are fine (matching or close to 2000 Mbps), but upload is consistently capped around 80 Mbps — nowhere near the 250 Mbps I'm paying for. What I've found after checking t
Question
2000/250 Mbps plan stuck at ~60 Mbps upload — no OFDMA channel provisioned on XB8
I am using the post made by user_3b0d4g (https://forums.xfinity.com/users/6a9b8fe08e6b2f40dc997b4c) (https://forums.xfinity.com/conversations/your-home-network/2000250-mbps-plan-stuck-at-80-mbps-upload-no-ofdma-channel-provisioned-on-xb8/6a9b93fecd56d5a37c7b984d) one month ago for the base wording o
Question
•
Your Home Network
Rather than get more aggravated explaining the same thing for the 5th time, here’s a cut and paste from another paying customer of yours experiencing the same problem This has been a known issue for WEEKS and the Xfinity enginee
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
Question
@EG Um I never sent a DM to anyone buddy ??? But way to assume that... I simply made this post so that the "DM" option actually appeared next to the notification bell on the top right... But thanks for hijacking the thread calling me out for somethi
XB10 need provisioning for symmetrical upload speeds. Still locked to only 300mbps upload
Upgraded from the xb 8 to xb10 as they just added the symmetrical upload speeds in my area. After setting up the xb 10, i still have 2k download and 300 upload speeds. posting here so it can allow me to send a DM
Question
Unable to get to my rewards page and cannot redeem any rewards.
Nuff said, every time I try to explore my membership benefits I get a blank page with 'A rendering error occurred: Cannot read properties of null (reading 'fields')' at the top of it. I wasn't able to claim 'Beetlejuice Beetlejuice' when it was part of the movie give away and its currently the 19th
Question
•
Customer Service
user_8lb9gp Thanks for reaching out! You will want to ensure you are following the correct activation steps for Peacock offers. *Please head to https://customer.xfinity.com/activate-peacock, and log in to your account with the Primary X
Peacock activation
I've been going in circles trying to activate the Peacock Premium free offer. I can get to the Stream Store but then don't see Peacock listed separately.
Question
The appointment I was supposed to have on Saturday, October 17th was accidentally canceled when I was getting my phone out of my pocket to reply for the confirmation. I contacted Xfinity Assistant immediately (within a few minutes) and was told that
Intermittent TV Dropouts – In-Home Tech Confirmed Degraded Signal at Tap (Line Maintenance Needed)
Hello,I am experiencing frequent, severe signal drops affecting my TV service multiple times every single day. This issue has been going on for a few months. Have already replaced the cable box and had an in-home technician come out to our home. A standard Xfinity in-home technician recently came ou
Question
Hi again, user_jrw86! From what we're seeing, the engineering team reported the issue as resolved, and we wanted to check in to see if you're now able to fast-forward on your PC.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
@XfinityRoberto Not to worry! I am porting the other two phones to a new carrier! Great deals!
stupid policies for upgrades
I upgraded my daughter's phone the other day. It is scheduled for delivery tomorrow. They would not let me upgrade my phone because the agent said "there was a problem on the back end." What? Today I tried AGAIN to upgrade my phone but the comcast [Edited: “Profanity”] will not allow me to upgrade m
Question
Need assistance with closing my account
Hello, I would like to cancel my Xfinity Internet service starting from 10/20/2026. Could an official employee please help me with this? Thank you.
Question
•
Your Home Network
user_ky6m2k thank you for using the Xfinity Community Forums page to reach out today. I understand that you have gotten a charge for equipment and would like to take a look into this charge as you referenced all equipment having been returned. Pleas
XfinityMarcus
commented
43 seconds ago
to the conversation:
0
0
Equipment
I’m being charged for equipment I never received and we since have moved I did return two pieces of equipment that we had hooked up.
Question