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user_val Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about the experience you are having, and we'll do our best to help you. Please send a Direct Message with your full name and address. Here are instruct
URGENT: FRAUDULENT BILLING. Cancelled Service Multiple Times + Charged Years for "Ghost" Equipment.
To the Digital Care Team: I am writing this publicly because standard support has failed me repeatedly. I have two massive issues on my account that constitute fraudulent billing practices. 1. Service Cancellation Ignored I have contacted Xfinity to cancel my service multiple times over the past few
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Hey @user_81rgb4 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding a payment arrangement. I would be more than happy to offer my assistance. Payment arrangement
I need help setting up payment arrangement on my Xfinity TV and Internet service
I need help setting up payment arrangement for my Xfinity TV and Internet service please
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user_tayxly Thanks for reaching out to us for support with adding a visa offer to your order. I would be happy to review it, and get it added if I can. Can you send us a direct message with your full name, name of account holder (if different),
Need Help Adding MC50 $50 Virtual Prepaid Card Promo to My Order
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. I placed the order a few days ago, and my installati
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@user_18nh85 Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing with your speed plan or receiving the speeds that you pay for. We can definitely do some troubleshooting to make sure you're getting the speeds tha
Plan speeds lowered without my knowledge, yet I'm charged the same! (No, this was not due to a promo expiring)
Why does my plans speed now show 600mbs, instead of the 800mbs I originally signed up for?! And if my speed was downgraded, without my knowledge btw, then why am I still being charged the $120 monthly my original 800mbs plan cost? Its even more infuriating when you consider I have NEVER seen speeds
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My Experience with Comcast: A Cautionary Tale After reporting a specific channel issue—while all others worked perfectly—Comcast repeatedly insisted the problem was with my equipment or home wiring. I explained multiple times that everything else was
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I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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Thank you for letting us know, @user_8ca61z. It sounds like the Yahoo migration may not be available just yet, but please keep an eye out, just in case. The issues you've been having with Thunderbird are similar to what we've been seeing with Apple
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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Good morning @user_e6e5bd. We are sorry to hear that you are still having issues with the service, and would be more than happy to look into the issue for you. Could you please send our team a direct message with your full name and full address?To se
Insufficient Maintenance Notice Cost A Complete Workday
I received a notice saying there would be system maintenance starting “early morning,” with no other details provided. No exact start time. No estimated duration. No explanation of how long service might be unavailable. The outage didn’t happen overnight. It started around 8 AM. From that point on,
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Pharrell Hello! Thank you for reaching out to us here on our Community Forum. We'll certainly take a look and see what we have available. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case
any deals on all the movie channels?
Thanks. I wanted to get a deal on all the movie channels.
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@user_h8n7n8 Thanks for reaching out to us, we apologize for any inconvenience. Please send me a direct message including your first and last name and complete service address to get started Here's the detailed steps to direct message u
HELP went to store for simple device upgrade, left with internet and mobile plans BLOWN UP and no active phone line
This is a long documentation of all the things in my mobile and internet accounts that were blown up over the weekend and are currently unresolved. If this is not the forum for it, please advise. I do not have more time to spend on the phone or in a store until someone acknowledges that they hear me
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Need Help Adding MC50 $50 Virtual Prepaid Card Promo to My Order
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. I placed the order a few days ago, and my installati
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Customer Service
@XfinityDena Hi Dena I signed in at that landing page. It took me to the normal xfinity webmail page.
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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Just moved to new apartment. Cant access Xfinity App. I also have no wifi
I just moved and done the transfer. They even offered me doorbell and security camera which arrived to mail. They also sent me another modem. I tried fixing it with a customer support. I dont know if anything was fixed cause he seems overwhelmed. He asked me to unlink old address, gave the new addre
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Getting Started
Plan speeds lowered without my knowledge, yet I'm charged the same! (No, this was not due to a promo expiring)
Why does my plans speed now show 600mbs, instead of the 800mbs I originally signed up for?! And if my speed was downgraded, without my knowledge btw, then why am I still being charged the $120 monthly my original 800mbs plan cost? Its even more infuriating when you consider I have NEVER seen speeds
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Billing
The one positive, though fleeting, experience I had with all of this was that the wait/hold time to get a human for the fake/imposter Xfinity was really short...
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr
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@user_l143w4 You put your finger on the core issue. This apparently stems from a 3rd party data breach of a former Xfinity vendor, Xfinity was just fined $1.5 Million for it. Xfinity not taking actions to protect its affected customers from further
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr
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@user_c1m732 This apparently stems from a 3rd party data breach of a former Xfinity vendor, Xfinity was just fined $1.5 Million for it. Xfinity not taking actions to protect its affected customers from further exposure to this scam and is not warnin
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr
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@user_6a5ruf This apparently stems from a 3rd party data breach of a former Xfinity vendor, Xfinity was just fined $1.5 Million for it. Xfinity not taking actions to protect its affected customers from further exposure to this scam and is not warnin
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr
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Hey @user_49c18q , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further f
XfinityJanelle
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Customer service is awful
Cannot get any help. My entire home is offline. Terrible experience
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