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Can you tell me if you are using an Xfinity TV box to access the app or accessing the app from a non-TV box setup?
Apps04036 error code with paramount plus
Cannot watch paramount plus get error code apps04036. Tried everything listed. Have new modem also.
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No cable on a secondary box.
Screen shows a screen check device power. But but box was working 5 minutes before. Blue corner light is on. I have tried to pull plug and reset, no change, have checked all connections, all tight and no changes. Suggestions?
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Non-X1 Service
On out tv app using Xfinity
Apps04036 error code with paramount plus
Cannot watch paramount plus get error code apps04036. Tried everything listed. Have new modem also.
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Hi there, @Sammib1012! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We can look to see if there is a discount that can be
lowering bill cost
I noticed that my bill keeps increasing every month -- almost $30 just since the start of the year. After reviewing my statements, I see that I lost a promotional discount of $18.00, which was for 12 months and ended in June. Are there any new promotional discounts that can be applied to my account
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Issue with XB10 modem
I recently upgraded from an XB8 to an XB10. My upload speeds are working perfectly at full Next-Gen speeds, but my download speed is hard-capped around 135 Mbps. Multiple field techs have swapped the modems and verified the physical coaxial line is completely clean, and they attempted to push a boot
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Your Home Network
Thank you for reaching out here about that issue with your Firestick. There is not a known issue showing for that on our end currently. We can look further into that if you do not mind a couple of questions. Is the software on both the Firestick and
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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Sorry to hear about the trouble with the service after the modem was moved, @user_1buuzw. We'll gladly look into this for you. Have you checked the cabling? How does it look? Is it aged or damaged? Do you have any splitters on the line that can be re
Is there a way to fix this , has anyone experienced this?
I recently upgrade and moved my router to another spot in my house. As of late I been getting packet loss that disrupting my activities and work. I upgraded my LAN cable , bought a UPS battery backup/ surge protector for it, online agent did multiple test on my router to say it working fine. I downl
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Nice! I'm definitely glad to hear you were able to manage a workaround to get the benefit activated 🙌 Was that the only thing we could help or check on for you before getting your post closed up?
Your Xfinity account is already linked to another Peacock account.
I had Xfinity with a different account and now have a new Xfinity account. Now when trying to activate Peacock I get, "Your xfinity account is already linked to another Peacock account."
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I tried using the existing accounts email, which is my Comcast email.
Peacock activation
Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”
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user_hsyo4b Did you try using that existing account's email or will you be using a new one for the rewards status offer?
Peacock activation
Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”
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How can I download a larger file (HOME SECURITY) than the 2min that it allows?
The app does not have specific preferences for clip lengths. We need to download within a 2-hour window and only have 4 days left to do this before the film becomes inaccessible. Does anyone know how this can be done?
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Devices and Equipment
Appointment cancellation
I had an appointment today to have my internet fixed after a storm. I’ve been without internet for almost a week now. I got a text that the technician was here so I went outside looking for them and they were not here. Less than 10 minutes later I got another text that said “sorry we missed you, you
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Your Home Network
@XfinityRay What I ended up doing is changing the email address in my Peacock account to a secondary email to where my primary email was freed up. I then created a new Peacock account with my primary email account and then I was able to activate an
Your Xfinity account is already linked to another Peacock account.
I had Xfinity with a different account and now have a new Xfinity account. Now when trying to activate Peacock I get, "Your xfinity account is already linked to another Peacock account."
Question
What I ended up doing is changing the email address in my Peacock account to a secondary email to where my primary email was freed up. I then created a new Peacock account with my primary email account and then I was able to activate and link the Xf
Your Xfinity account is already linked to another Peacock account.
I had Xfinity with a different account and now have a new Xfinity account. Now when trying to activate Peacock I get, "Your xfinity account is already linked to another Peacock account."
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Good evening @user_mpitao, and thank you for reaching out on our Community Forums with your connection concerns. We appreciate the opportunity to help. I'm sorry to hear about the frustrating experience you've had so far, and I completely understan
The ultimate worse customer service
I am having to restart my internet box 4 or more times per day. Try to contact them. They have worse AI ever!!! I want a technician out. No way to call a human. Nearest office is 45 miles away. I wish I had a choice to leave them but they on service around. Signed most irritated customer!
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Good evening user_zc6eqn. I appreciate you coming to our community for help, but even more so for the time you've taken to lay out the detailed timeline of your concerns. I know storms have been impacting a lot of areas around the country recently, b
XfinitySeth
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Is this incompetence or frustration-by-design
I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b
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