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It started working again yesterday. As of now it looks like things are OK.  Thanks.

Has anyone gotten their Discovery+ app to work again yet?

My Discovery+ app is getting hung up on the logo screen and not moving past it. I refreshed my system and cleared locally stored data and that caused it to get past the logo screen and go to a blank black screen instead.  Yesterday the app actually got past that and let me sign in and watch on

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@user_5676c4 I have sent you a DM in order to get additional details about those messages.  Thank you Jammie

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Email messages from a valid sender are not being delivered

Hello, Messages sent from a valid sender are not being delivered. The mail/server administrator of the organization has confirmed the messages are being sent successfully. Any help determining why these messages are not being delivered would be appreciated.  Thank you.

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Cable box not responding to remote control voice commands

What's going on? Voice commands aren't working on my cable box.  Was working fine a few hours ago.  It shows that it heard the command accurately, but won't do anything.  Problem is on 2 cable boxes.   If I say TNT, it shows TNT, but does nothing.  If I say SYFY on

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 • X1

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New construction for serviceable area

​​​I've recently closed on a home and reached out to transfer my internet service. Turns out, there is not an existing internet connection with xFinity; however, the home is in the serviceable area but requires construction. While the support agents attempt to help, I don't believe they have the cor

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 • Your Home Network

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Do not buy a new iPhone 14 from Apple and try to use it on Xfinity Mobile

Got the dreaded IMEI incompatible error on a new iPhone 14 from Apple today. Expensive mistake.

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 • Xfinity Mobile

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Xg1v4 box. Its only happening on this box and only on the YouTube app on x1, i think.

 commented 

5 hours ago

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YouTube app issues. Resuming after pausing kicks me out of video. Random pops. Audio drops.

For a couple months now my YouTube app on X1 has been giving me issues. When I pause a video and come back after 10 minutes, it wont resume and backs me out. i get random popping noises. i get audio dropouts where the video plays but no audio plays. Have to back out and go back in to get it to re

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serviceability request

i put in a serviceability request and haven't heard anything. xfinity agent said my serviceability request ticket was AdB7865FC

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 • Customer Service

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@user_64eeb7weit23o4i56 Thank you so much for your post for help with transferring your account ownership! Creating a post first helps other members of the community with similar issues find the answers they need. I see you have sent a private messag

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Can I transfer my account to another person? Primary role link is not working for me

Ok this process is unbelievable inefficient. I tried to follow what I read here: https://forums.xfinity.com/conversations/customer-service/can-i-transfer-my-account-to-another-person/620e6e0175582e541faa7954# but apparently I can't chat anyone until I've made my first post. Why are there a bunch of

Question

Can I transfer my account to another person? Primary role link is not working for me

Ok this process is unbelievable inefficient. I tried to follow what I read here: https://forums.xfinity.com/conversations/customer-service/can-i-transfer-my-account-to-another-person/620e6e0175582e541faa7954# but apparently I can't chat anyone until I've made my first post. Why are there a bunch of

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 • Customer Service

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... ​You don't have permission to access "http://payments.xfinity.com/new" on this server.​ ... Does https://forums.xfinity.com/conversations/your-home-network/if-having-issues-with-email-sites-not-opening-access-denied-etc-try-this/6419d989219b74

 commented 

7 hours ago

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Cant pay my bill says You don't have permission to access

I'd like to pay my comcast bill but my internet gives me this message You don't have permission to access "http://payments.xfinity.com/new" on this server. Reference #18.9d132817.1678233638.a1d279

Question

Thanks for letting us know! We did receive your message and will respond to it shortly!

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Lower Monthly Bill

My wife and I are looking for someone to assist us in our efforts to lower our monthly bill. Our total plan cost with fees and taxes went from $265 to $313 just this past month.  I contacted customer service today to see if there were any promotions that we could take advantage of but unfortun

Question

@XfinityJeniece​ thank you for following up with us. I just sent the info to @Xfinity Support as you requested.

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Lower Monthly Bill

My wife and I are looking for someone to assist us in our efforts to lower our monthly bill. Our total plan cost with fees and taxes went from $265 to $313 just this past month.  I contacted customer service today to see if there were any promotions that we could take advantage of but unfortun

Question

Trying to switch from Verizon to XfinityMobile, which gets error: "my number is not active with current provider"

I'm trying to switch from Verizon to Xfinity Mobile, for a better deal with bundled internet+phone. Got the new phone&SIM today, but webpage activation said there's a glitch transferring my #. Xfinity support said they're getting this error: "Porting error 6D - MDN not active with current pro

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 • Xfinity Mobile

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@user_fe9844, Thank you for reaching out to us with your question about free programming. We do offer a free week on different networks occasionally. You must have been able to take advantage of the free week. Let us know if you have any other questi

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Why are free movies suddenly not free

Why are movies On Demand, that were free earlier , now say Free With Subscription. This includes channels like TCM...  There  are no  free movies.. What is going on?

Question

I’ve been having the same issue as well. The odd thing is that my smaller “Nest Hub” continues to work fine casting from Xfinity, but the “Nest Home Max” gets the dreaded error message - the “TVAPP-00100.”   I’ve tried casting from

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xfinity stream no longer casting to google home max

Hi, xfinity stream is no longer casting to my google home max. Other devices in my home such as the original google home display are working, so it is just an issue with the google home max.  Tried the following: Removing app from my android device, reinstalled and logged in.  Still

Question

My smart resume has not worked properly for the past 3 months after working properly for the previous year plus before that time. It is off by over a minute forcing you to watch at a minimum the last two commercials prior to the program starting afte

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Is Smart Resume not working properly or is it working as designed?

My Smart resume has stopped just shy of 1 or 2 commercials. Forcing us to watch them. It's as if it was designed to play them (similar to streaming apps that play ads you can't skip). Troubleshooting steps followed [no different than the numerous people who already posted about this nuisance.] -re

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