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Upload speed capped at 40mbps after next-gen upgrade
Following the instructions here to fix my upload speed capped at 40mbps after upgrading to a coda56 modem. https://forums.xfinity.com/conversations/customer-service/upload-speed-capped-at-40mbps-after-nextgen-upgrade/68402a2a5cfcb01f84c7ee5c I want to send a DM to xfinity support, but have to make a
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Customer Service
Streaming Bundle not activating
I signed up for a bundle which includes Peacock, Apple TV, Hulu/Disney, Netflix and HBO Max. HBO Max is the only one that gave me an option to activate it. I have called and chatted with multiple people who cannot help me. I open the activation email sent and click the manage subscription link and u
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Xfinity App
@XfinityRoberto, another technician from Xfinity came out yesterday and replaced all wall plate connection including the wall plate itself, he also gave me a new Xfinity Gateway, and then he moved were my connection in the cable outside my apartmen
Intermittent Line Drops - Unresolved Maintenance Ticket / Tech Escalation Requested
A field tech tested my wall outlet, identified a clear signal issue, and opened a maintenance ticket. Maintenance closed the ticket without resolving the problem. Both my personal hardware and a brand-new xFi Gateway suffer from intermittent line drops and OneWifi system crashes while downstream/ups
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Installation done wrong. Can find NO human to talk to.
I had a new cable/line installed. When the installers laid if out, it was perfect. I left them to it and after they said they were done and I thanked them, i looked and they had moved it under a tree and left not slack to account for burying it. Burying it will bring it even closer to the tree, and
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user_h1a22o, if you are still having trouble streaming, let us know and we can run through some troubleshooting with you.
Help with my streaming service
I have streaming apps that I cannot get into. I added Hulu with Disney and I already have Apple Netflix and Peacock. Can you please have a technician come out
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Months later, I spoke with someone at Xfinity. The guy was worthless, I spent 30 minutes on the phone and finally hung up as he wasn't even understanding the problem. He was just reading his script. I told him the issue is on the backend
Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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@user_se9p12 @XfinityMartyR Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes
Arris S34 Reprovisioning
Hello, Just upgraded to the 2500/400 tier and my s34 is posting the exact same speeds as the old sb8200 on my previous plan. FYI, I couldn’t find the “Bell” referenced in an earlier post to direct message so I am asking in the general queue. Cheers!
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Slow Internet, buffing
Watching a movie on Apple TV and it keeps buffing why
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet
My building originally told me that they have it set up for Xfinity but they have since told me they do not so I need to cancel my services.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
5 yr locked in rates - Why not for existing customers?
I'd like to know why xfinity rewards new accounts with 1G for $50/month locked in for 5 years, but a loyal customer of now 14 years - the best they can do is $70/month for that same plan locked in for only 12 months? I spent over an hour on the phone with customer service only to be told that there'
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Internet
My building originally told me that they have it set up for Xfinity but they have since told me they do not so I need to cancel my services.
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Customer Service
@user_2ndla8 We will not make any changes to your account.
agent told me i was charged for agent assistance
when i disagreed and asked for manager. she transferred me back in q. waited 54 minutes. explained everything again. that person put me on hold. transferred me back in w. then line hung up. service is just awful
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Need help with packages
I tried to add the "More Sports and Entertainment" package for redzone as well as the Peacock, Netflix, HBO Max streaming service bundle. I see my Peacock, Netflix, and HBO Max streaming services set up but I do not see the More Sports and Entertainment package. Can I speak to a human about this?
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Channels and Programming
Hi there, @pinkviking. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In t
Request to use your own third-party router with ONU
Just learned that we can now use our own router and not the XER10, would like to get this set up on my account. How do I proceed?
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5 yr locked in rates - Why not for existing customers?
I'd like to know why xfinity rewards new accounts with 1G for $50/month locked in for 5 years, but a loyal customer of now 14 years - the best they can do is $70/month for that same plan locked in for only 12 months? I spent over an hour on the phone with customer service only to be told that there'
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Customer Service
@user_vj8h1t @XfinityJoe Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Poor Connection
Trying to open a Ticket with no success: My customer-owned CAX30 has downstream OFDM power at +13.1 dBmV and upstream SC-QAM transmit power between 51.3 and 52.3 dBmV. The modem is flagging the downstream power level as poor. Please check the drop and signal levels at the demarcation point
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Cori22 Yes, they would need to have Xfinity Internet in their home to join Xfinity WiFi hotspots.
Wifi Guest Security
I have the Xfinity Modem Router and I am about to get rid of it. I feel extremely unsafe about the fact that there is no guest network. I had someone in tech support at Xfinity tell me that if I give a guest, as in someone I don't really know well, my QR code that would be safe and there is no way t
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Starting new service question
Hello i am starting a new service in my apartment tomorrow. I will not be at home. Will they be able to set up my WiFi if I am not at home? Thank you!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Shipped wrong power supply for new router
Shipped new XB10 Gateway. Power supply shipped with XB10 is EPS6. Will not connect.
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