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Hello @user_lo3a8f, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Cancel service
I want to cancel my Xfinity internet because I am moving. Please let me know how to do that without hassle.
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Cancel service
I want to cancel my Xfinity internet because I am moving. Please let me know how to do that without hassle.
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Customer Service
Hello, user_2r3ppn - Thank you for reaching out and sharing your feedback and concerns so other readers may benefit. You’ve come to the right place, and we’re here to help. Your security matters to us, and protecting you is one of our highest priorit
fraud
Warning: Sophisticated Xfinity Impersonation Scam Using Gift Cards — Seeking Advice I’m sharing this both as a warning and to ask for advice from others who may have experienced something similar. I received a voicemail offering a 50% discount on my Xfinity plan and called back the number provided.
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@user_8cd306, Thank you for letting us know. We are still waiting on a resolution for this. Once we have an update, we will let you know here.
DVR will not delete recordings
About a month ago, suddenly a bunch of DVR recordings we had deleted, repopulated into our active recordings. Now we can't delete them at all. I've tried to delete them off of the cable box, I've restarted the cable box, I've resynched the DVR. I have researched this endlessly, and have done everyth
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That's a great step to take for any app issues, user_a5muha. Please let us know if it helps!
Email via X app
Not able to access email via the Xfinity. Getting a webpage not available error message.
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jdawg90 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service add
XRE-03059 Error
We've been receiving this error over the last few days. It was occurring on our old box and the new box we just installed last night (upgraded to 4K box and new TV Plus service instead of Popular TV). All of our channels we watch seem OK except the national ABC Network and ESPN and ESPN2. Internet i
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Thanks for reaching out over our community forums, user_ylg3y8! I can definitely understand your confusion. I know Xfinity Mobile does not pay previous providers directly, and will typically provide a payout through alternate methods. Have you alread
Transferred from Verizon, was promised my phones would be paid off
Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the
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XRE-03059 Error
We've been receiving this error over the last few days. It was occurring on our old box and the new box we just installed last night (upgraded to 4K box and new TV Plus service instead of Popular TV). All of our channels we watch seem OK except the national ABC Network and ESPN and ESPN2. Internet i
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Channels and Programming
fraud
Warning: Sophisticated Xfinity Impersonation Scam Using Gift Cards — Seeking Advice I’m sharing this both as a warning and to ask for advice from others who may have experienced something similar. I received a voicemail offering a 50% discount on my Xfinity plan and called back the number provided.
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Sign-In and Account Management
I am so glad to hear that it is working now! I hope you have a great weekend!
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Thanks for clarifying! To confirm, are you getting any kind of error message stating that the Xfinity ID or password are incorrect, or is there more to the error message you're receiving? Also, do you get this message when trying to access a specific
Access not authorized
I cannot access my account via online or the app due to getting an error message stating “access not authorized”. I haven’t been able to log in for quite some time. Very frustrating
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I'm pretty confident the Xfinity website is horrendous for everyone. It's 2025, you shouldn't have to clear your browsing history multiple times per day to stay logged into your account. And my TV Plan shouldn't be listed as "TV Core" when I literall
How come Xfinity's website is always ridiculously slow
Every single time I sign in, the website is extremely slow or useless, and yes, I already checked my internet speed and other websites, this is the only website that is very very slow and this is a recurring problem, it happens all the time not just once. Every time I get the message "We are having
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user_dx19g5 Thank you for reaching out to let us know about the issue you are experiencing with your Xfinity email! Can you please tell me the error message you are seeing when attempting to log into your Xfinity email?
cant log in to email
I cannot log into my comcast email account. i cant sent or receive emails. I need help immediately
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@XfinityVictor Both - my password and username are correct.
Access not authorized
I cannot access my account via online or the app due to getting an error message stating “access not authorized”. I haven’t been able to log in for quite some time. Very frustrating
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Greetings @jeff_25, thank you for taking the time to create an official post! You make plenty of very great points here, and we'll need to get this over to our field technicians for resolution. To get started, please send our team a direct message wi
Open Pedestal - Been waiting almost a year to get this fixed
The cover for the pedestal that services my house will not close properly due to a tree that needs to be cut away to allow the cover to close. This allows the possibility of ingress by rodents, insects, and weather which could result in service degradation or interruption. It's also an "open" invite
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user_tfgtwb Thank you for stopping in with your feedback regarding the move for Xfinity email customers to Yahoo. The reason for the change is that we are no longer supporting email. We have stopped providing new email addresses for new customers som
Yahoo Email
I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad
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TGray thank you for using the Xfinity Community Forums page to reach out today. Are you still experiencing the concern with the email issue?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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user_9bftr7 Is this happening during specific tasks like streaming or gaming?
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SBG8300 - Intermittent Outages - 32QAM Upstream Noise - Verified Direct Drop
I am experiencing intermittent outages (T3 Timeouts and DHCPv6 Option 82 errors). I have performed a Direct Drop test (modem connected directly to the service entrance, bypassing all internal splitters/extenders) and the issue persists. Signal Data: Upstream Modulation: 32QAM on 3/4 channels. Upstre
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