Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (515.2K)
Help
do I have Peacock through Xfinity I need some help. Let me know please
Question
•
Getting Started
Good evening user_5zdadb I will be happy to look into this further for you. I do have a couple of questions to better understand the situation. Are you having issues specifically with the NOW WiFi Pass? Or do you have post paid internet, and are now
Xfinity now pass wifi interrupted services
I paid the $10 for xfinity now pass for 40 says. My services are now being interrupted in the home and outside the home.
Question
This - Deceptive Selling - Is legal settlement the only way out?? I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch a
Deceptive Selling - Is legal settlement the only way out??
I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement. Understanding that "too good to be true" is never true, I asked the agent multiple t
Question
Xfinity now pass wifi interrupted services
I paid the $10 for xfinity now pass for 40 says. My services are now being interrupted in the home and outside the home.
Question
•
Customer Service
Xfinity XPod
I purchased a used first-generation Xfinity xFi Pod (XE1-S). It is getting stuck indefinitely on the 'waiting for wifi extender to come online' phase because it is still linked to the previous owner's account. Can an Advanced Technical Support agent manually deprovision or unlink this serial number
Question
•
Your Home Network
Thanks for reaching out @user_mbne53! I completely understand how those different totals can be confusing, especially since you always pay on time! Let's get this figured out. This usually happens because of a timing overlap. If you paid your $79.05
Internet
Internet bill say 92.94 I’ve always paid 79.05 another bill say 171.00 can’t be I just paid my Internet bill 8/12/26 of 79.05 from 1/26 till 8/26 my bill has been on time it never been 2 months
Question
I need help escalating an existing unresolved Xfinity Mobile technical support ticket involving a repeat network/provisioning failure with multiple unsuccessful support contacts. My conditional call forwarding is not working correctly. I use YouMail
Xfinity Support
Bots can be wonderful. Not when you need a real person to do tech stuff on the backend.
Question
Xfinity Support
Bots can be wonderful. Not when you need a real person to do tech stuff on the backend.
Question
•
Network
Internet
Internet bill say 92.94 I’ve always paid 79.05 another bill say 171.00 can’t be I just paid my Internet bill 8/12/26 of 79.05 from 1/26 till 8/26 my bill has been on time it never been 2 months
Question
•
Customer Service
@XfinityMartyR my most recent box lasted about 11 days before the APPS04277 error returned. Is there a fix yet?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
user_frjkus, Thank you for reaching out. I understand you made the changes last week, and you got the messages just recently that you need a subscription for content you had access to before. If there was any change to your TV plan, you would have se
A live agent. AI cannot help me
Last week I had my internet speed lowered to help with my bill. I turn on my TV tonight and I don’t have HGTV, Hallmark, saying I need a subscription. What happened??? Nothing was to happen to my TV just Internet
Question
Thank you for posting on our community forums, user_jinrzq. You can absolutely go to the service center to get a new device. Or we can ship one from here. What would you prefer?
Equipment Lost Or Stolen
Hi! I never received my equipment even though it says it was delivered 08/28 via FedEx. If possible I'd like to request a replacement either in store or shipped.
Question
This thread has run its course. Topic now closed due to age.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Equipment Lost Or Stolen
Hi! I never received my equipment even though it says it was delivered 08/28 via FedEx. If possible I'd like to request a replacement either in store or shipped.
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
A live agent. AI cannot help me
Last week I had my internet speed lowered to help with my bill. I turn on my TV tonight and I don’t have HGTV, Hallmark, saying I need a subscription. What happened??? Nothing was to happen to my TV just Internet
Question
@user_d911uy Don't hold your breath, but do let me know if it gets fixed. Supposedly developers have been working on the issue for my account for the past four and a half months.
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un
Question
Thank you for reaching out to our team here about that modem recommendation. @zandor60657 is correct, that link and site are the best resources to check on all the devices that work with our service. Our new offers do include our modem at no extra co
XfinityJohnG
commented
34 seconds ago
to the conversation:
0
0
Modem
I need to get a new modem since I signed up for Xfinity's home phone service. What modem do you recommend for Old Hickory, TN. Thanks Jason [Edited: "Personal Information"]
Question