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Excessive Roamimg Charges, over $9,000, while on Alaskan cruise
Hi, To the Xfinity Mobile Escalations and Billing Dispute Department, I am writing to formally dispute the international charges totaling over $9,000 on my recent and last billing cycles. These exorbitant fees occurred while my family and I were traveling on a cruise ship. My device connected to a h
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Plan
Jgwish_improve Apologies to hear about this issue. Did you upgrade your subscription through the Xfinity Stream Store?
Peacock Premium Plus Upgrade
I upgraded to Peacock Premium Plus through Xfinity. The status on my Xfinity account says Active, but my Peacock account still shows Premium as my plan, and I am still seeing ads and cannot download content. I have logged out of all devices and still continue to have this problem.
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Good morning @Jgwish_improve, and thanks for reaching out to us on the community forums, I hope this message finds you well. I am sorry about the issues with the Peacock Premium Plus that you are having, but you have come to the right place for assis
Paying for Peacock Premium Plus still seeing ads
I signed up for xfinity a month ago and part of the plan was to pay the additional $6 a month for premium plus peacock. I activated through xifinity link but I'm still seeing ads. I went into Peacock and "signed out" of all devices as mentioned in a previous thread but that didn't work. I'm still on
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Same problem. Super frustrating.
Paying for Peacock Premium Plus still seeing ads
I signed up for xfinity a month ago and part of the plan was to pay the additional $6 a month for premium plus peacock. I activated through xifinity link but I'm still seeing ads. I went into Peacock and "signed out" of all devices as mentioned in a previous thread but that didn't work. I'm still on
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user_y1oksg Hello! Thank you for reaching out to us here on our Community Forum. We understand that unexpected increases can be a bit surprising. It may be due to your promotional rate expiring. We'll be happy to take a closer look to see what we can
My Bill
My bill is 56.05. why is it more expensive now for August? I don't have cable or anything that will make it go up like this.
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user_33dpd2 It sounds like the upgrade isn't syncing correctly between the two systems and can definitely see why you're frustrated. It sounds like the upgrade may not have fully linked between the Peacock and Xfinity systems. Before we take a closer
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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My Bill
My bill is 56.05. why is it more expensive now for August? I don't have cable or anything that will make it go up like this.
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Billing
user_9u23dh I'm turely sorry to hear you left us due to a poor experience, and certainly wish you didn't have to go through that. Did you have any remaining concerns we can assist you with, or have you completed the disconnection of service at this t
Disconnecting and Overcharging
Xfinity has disconnected me and overcharged me for over a month and no one seems to be able to resolve my issue. I call everyday and stay on the phone for hours and still no help. I will be calling again today and it’s extremely frustrating
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Like I said previously I have a yr free of peacock premium….not sure how we got that promotion. It works fine. We decided to upgrade to premium plus with no ads. On xfinity side it says premium plus and I’m being charged an extra six dol
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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user_q7e6u9 Cool!👍 Thank you very much for the heads-up. Is there anything else that we might be able to address? Our team is always committed to making sure you get the best possible support.
Returned cell phones and still getting charged
We went to the Xfinity store in Canton to purchase new phones and traded in our current devices in November 2025, were given the wrong shipping label, followed the employee's instructions to correct it, later discovered charges claiming the devices were never received, were repeatedly told the issue
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user_bhcxlu Gotcha! Let's take a look and see if we can figure out what had happened on that agreement. Typically, an agreement is only turned around unless there was one of the criteria I mentioned, or an existing payment arrangement that was alread
Terrible customer service
I was on the phone last week and made a payment arrangement for August 7th to pay my past due wifi bill. Yesterday it gets cut off and I have to talk to 20+ different people that I can barely understand just to tell them all the same thing and get nowhere. I spent my whole weekend dealing with this
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No the bill hasn’t been longer than 60 days, I need something to happen today. It’s Sunday and I can’t call you guys. I need my wifi on asap
Terrible customer service
I was on the phone last week and made a payment arrangement for August 7th to pay my past due wifi bill. Yesterday it gets cut off and I have to talk to 20+ different people that I can barely understand just to tell them all the same thing and get nowhere. I spent my whole weekend dealing with this
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I am all set, thank you.
Returned cell phones and still getting charged
We went to the Xfinity store in Canton to purchase new phones and traded in our current devices in November 2025, were given the wrong shipping label, followed the employee's instructions to correct it, later discovered charges claiming the devices were never received, were repeatedly told the issue
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Do you have NOW Internet or Xfinity post paid internet @user_142cfu? This statement is listed in the support article my peer gave in an earlier response: NOW TV post-paid included for one year: To add NOW TV to your plan, visit
Xfinity is not honoring military discount
Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil
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user_bhcxlu This is never how we want you to feel when reaching out for support. Is the past due longer than 60 days, or has the new billing statement come out during that arrangement window to update that owed balance? Rest assured, we are here to h
Terrible customer service
I was on the phone last week and made a payment arrangement for August 7th to pay my past due wifi bill. Yesterday it gets cut off and I have to talk to 20+ different people that I can barely understand just to tell them all the same thing and get nowhere. I spent my whole weekend dealing with this
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Terrible customer service
I was on the phone last week and made a payment arrangement for August 7th to pay my past due wifi bill. Yesterday it gets cut off and I have to talk to 20+ different people that I can barely understand just to tell them all the same thing and get nowhere. I spent my whole weekend dealing with this
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Customer Service
This is the error message I get: “Something unexpected happened.Try refreshing the page. If the problem persists, please check back later.” Who can help? What point of contact can assist in implementing the military discount. If no help today, I will
Xfinity is not honoring military discount
Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil
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This is the error message I get every time: “Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.” after signing up with Xfinity I see that many military personnel also have been facing the same is
Xfinity is not honoring military discount
Why is Xfinity not honoring their military discount? I have tried over 3 weeks trying to get my military discount applied. All links for registration don’t work. I have gone to multiple Xfinity stores and have been refused a registration in the store to very my military status. I have called the mil
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@user_fkcibt Thanks for reaching out for support with your mobile services. Our team is here to help. Can you tell us what you're seeing when you try to use your phone or access the site?
Global travel pass not working again
Two days ago, my global travel pass not working. I waited an hour in line for support and was immediately told the whole world global travel pass was down. it worked yesterday. It is down again today
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Same problem. Sooo frustrating. Xfinity points to peacock support and they point to Xfinity.
Jgwish_improve
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Peacock Premium Plus Upgrade
I upgraded to Peacock Premium Plus through Xfinity. The status on my Xfinity account says Active, but my Peacock account still shows Premium as my plan, and I am still seeing ads and cannot download content. I have logged out of all devices and still continue to have this problem.
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