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Not allowed to watch next episode without purchasing it
I don't understand why I have to purchase the next episode if I have Xfinity stream. Can someone tell me why? I thought it was a fluke when it happened to me last night. It is happening to me all the time with each program I go to watch
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Xfinity Stream Website
user_oh4749Thanks for explaining what has already been done. After multiple technician visits and having both the line from the pedestal and the inside wiring replaced, I definitely don’t want to send you back through the same troubleshooting a
T3 Timeouts
What happened at roughly 9AM EST this AM near FreeHome Georgia with excessive T3 timeouts for over 10 minutes Any one else impacted by this?
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@jdawg90 In the meantime, I'll note that YouTube TV offers a 5-day free trial, and I've easily been able to record and watch the first couple of World Series games on my PC the way we all used to be able to on Xfinity before they broke it.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Unauthorized charges
I’m so frustrated. I cancelled my services ( WiFi and mobile in August. I even got a refund of $4.97 in September. Then last week (now we’re in October) I got charged $30.81. After calling on 10/17/26 apparently they never canceled the mobile line so I was told I would receive a refund for the full
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Getting Started
Closing old post.
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Routing Issue to Game Server (Albion Online)
Hi, I'm experiencing unusually high latency when connecting to Albion Online's Americas server. My normal ping is around 100 ms, but it has recently increased to around 200 ms. I'm using a wired Ethernet connection. My ping to Cloudflare averages 11 ms with 0% packet loss, and my router responds in
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Your Home Network
@jdawg90 In the meantime, I'll just note that YouTube TV offers a 5-day free trial, and it's been very straightforward to record & watch the World Series games on my PC the way we all used to be able to do with Xfinity.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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I’m having the same exact issue. It’s even showing a new upcoming payment for the month of November. And I can’t even get to add a message because it says my account is closed and I can’t log in!
Still being charged after canceling the service
I cancle the internet server on August. However, I didn't know Xfinity doesn't cancle my mobie Xfinity. I call them September 27 to cancle the mobile account. At that time the agent say I don't need to pay anything. Today, they charge me again. This time the agend said the bill for August to Septemb
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@wriley18 Yes, it would seem to be simple on the programming side of things (from a couple semesters of CSCI courses a long time ago in college). However, if I ask Xfinity Assistant what Internet plan we have it says 500/100. Our Xfinity Account sho
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Property damage
Xfinity came to cut down vines Around the lines and they rotted up our driveway and made the gravel go everywhere and caused big ditches in our gravel trying to back up the driveway.
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Customer Service
My apologies, @user_cc50e4 your past responses and DM seems to have split off from this thread. I have located the prior conversation. Were you able to reach out to HR? I will resend the last response we sent to you in DM.
xfinity promoter experience
Hello, I am a former Comcast employee. I just retired on 10/2/26, so I will be retaining my Comcast benefits for the next 3 years. I'm trying to pre-order the iPhone Duo through the XF app, however, it doesn't recognize my employee discount for XM. Is there a different process for ordering/pre-order
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user_2s79s6 I can help get the account set up to use your router with the ONU without using our gateway for you. I'll need account information in DM to locate and authenticate the account for the modification. Can you send us a direct message w
Provisioning Member Owned Router with Residential Fiber EPON Service
I’m looking to switch my Xfinity EPON fiber service over to the new member-owned router option so I can connect my UniFi Cloud Gateway Fiber directly to the ONU instead of using the Xfinity gateway in bridge mode. I chatted with support earlier, but they told me I could just plug my router directly
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Common response. Several techs have been to the house. Line between pedestal and house replaced. Inside lead wire replaced. Modem is fairly new. Last tech as we have stated for 10 years discovered the pedestal gets buried in
T3 Timeouts
What happened at roughly 9AM EST this AM near FreeHome Georgia with excessive T3 timeouts for over 10 minutes Any one else impacted by this?
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California Resident - Online Cancellation Request Loop
I am a California resident attempting to cancel my services online. The Xfinity Assistant chat bot is completely broken and looping. The private direct message icon is locked on my profile. Please have an official employee message me immediately to process this cancellation under the California Auto
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Your Home Network
Remove unused equipment charges
Of course I have to type this all again before they asked me to create an account. Xfinity is the most unreliable, price gouging , money-driven customer Non-supportive service I’ve ever had. I’ve been a loyal customer using their Cable and WiFi since 2017 but that doesn’t matter. They continued to a
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Plan Builder Not Working
I tried to change my service over to the 1 Gigabit 85$ for 5 years offer a week ago (using https://www.xfinity.com/digital/offers/plan-builder), got a confirmation, and nothing changed. I have done this again today, and hoping it will post this time. I can share screenshots and documentation as need
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user_ww8tq2 Are you still having trouble with your connection to internet in your home at this time, and did the link shared by @EG help in any way?
bad connection
please note that we have been experiencing very poor internet connectivity for the past week. The connection has been so unstable that we have been unable to even send emails reliably.
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Hello! It's still attached, in bridge mode.
Provisioning Member Owned Router with Residential Fiber EPON Service
I’m looking to switch my Xfinity EPON fiber service over to the new member-owned router option so I can connect my UniFi Cloud Gateway Fiber directly to the ONU instead of using the Xfinity gateway in bridge mode. I chatted with support earlier, but they told me I could just plug my router directly
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We've just responded to your direct message, @user_w7e8au. 👍
Still being charged after canceling the service
I cancle the internet server on August. However, I didn't know Xfinity doesn't cancle my mobie Xfinity. I call them September 27 to cancle the mobile account. At that time the agent say I don't need to pay anything. Today, they charge me again. This time the agend said the bill for August to Septemb
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@user_301229 Would you be able to provide us with the trace route so we can see if this is happening inside the Comcast backbone or someone else's network? If it's someone else's network, you may have to do a whois on the last post IP address to get
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Routing Issue to Game Server (Albion Online)
Hi, I'm experiencing unusually high latency when connecting to Albion Online's Americas server. My normal ping is around 100 ms, but it has recently increased to around 200 ms. I'm using a wired Ethernet connection. My ping to Cloudflare averages 11 ms with 0% packet loss, and my router responds in
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