Xfinity Community Forum

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Done - I'll give it a few days to see if that helps. And thanks!

user_tlwv7m

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3 minutes ago

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stream hisense firetv issues

Having issue with the Xfinity Stream app on my new Hisense TV. Downloaded the app via the embedded FireTV interface. All other apps (Netflix, Prime, ...) are fine. But Stream will occasionally do the following: 1) Audio and video out of sync - need to pause and restart. 2) about once a week Stream w

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My monthly Xfinity TV and Internet bill has gotten too expensive. I'd like an Xfinity representative to review my account and current promotions to see what options are available to substantially lower my monthly cost while keeping comparable service

user_k1aher

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10 minutes ago

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Need help lowering my current TV and Internet bill

My monthly Xfinity TV and Internet bill has gotten too expensive. I'd like an Xfinity representative to review my account and current promotions to see what options are available to substantially lower my monthly cost while keeping comparable service. I'd prefer to handle this through messaging rath

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Need help lowering my current TV and Internet bill

My monthly Xfinity TV and Internet bill has gotten too expensive. I'd like an Xfinity representative to review my account and current promotions to see what options are available to substantially lower my monthly cost while keeping comparable service. I'd prefer to handle this through messaging rath

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Your Home Network

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Hi there. Thank you so much for reaching out. My condolences to you during such a difficult time. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. To get start

XfinityDemetrise

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16 minutes ago

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So frustrated

My husband died. His name was on the account. I have been trying to get our landline transferred to another company, Straight Talk. I have sent in the death certificate, I have called many, many times, visited the local store., nothing gets taken care of. Either they tell me that my husband must be

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I received an email on Thursday, 8/20, with the above-referenced ticket number and was told that I would receive an update within one business day. I have not received an update and would like news on this case number. Please advise, as I would very

user_50zcqu

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18 minutes ago

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Property damage from fiber installation

Good afternoon, I have quite a bit of damage in my yard following fiber installation in my front yard in Decatur, Illinois. The crews have been working in my neighborhood for several weeks and have left approximately 150 feet of large ruts in my yard, along with large holes/ divets from the equipmen

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@Octrinity Were you able to speak to Yahoo about the missing emails?

XfinityDena

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19 minutes ago

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I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!

I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los

Question

Howdy user_ziyqpl. Appreciate the post! Excited to help, I hope you are enjoying Colombia, that sounds awesome! We can easily investigate this situation with the equipment. Could you please send our team a direct message with your full name and full

XfinityTommy

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22 minutes ago

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Equipment Return Issue — Still Receiving Notifications

I’m currently in Colombia, but I previously had Xfinity service in Miami. Before leaving Miami, I returned the Xfinity router. When I returned it, I also told the representative that I had lost the Xfinity TV box, and I was told this would be noted on my account. However, I’m still receiving message

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2 appointments and 2 tech no-shows

Last week, a tech canceled my appointment without actually coming to our address. Rescheduled for today, from 8-10. No word from tech and it's now well outside the appointment time. Very frustrating. VERY frustrated.

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Customer Service

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Hey @Scot.bott, is the app still working for you? I noticed you said it worked about a month ago on your last post. After you uninstalled and reinstalled the app

user_canes09

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28 minutes ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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Equipment Return Issue — Still Receiving Notifications

I’m currently in Colombia, but I previously had Xfinity service in Miami. Before leaving Miami, I returned the Xfinity router. When I returned it, I also told the representative that I had lost the Xfinity TV box, and I was told this would be noted on my account. However, I’m still receiving message

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Customer Service

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So frustrated

My husband died. His name was on the account. I have been trying to get our landline transferred to another company, Straight Talk. I have sent in the death certificate, I have called many, many times, visited the local store., nothing gets taken care of. Either they tell me that my husband must be

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Customer Service

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Steps to Transfer via Xfinity Website Turn off Number Lock if you have it enabled via the Xfinity Mobile Account dashboard. On a computer or separate device, go to the Xfinity Mobile Activation Page. Select your current device o

DreamSayerZ

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33 minutes ago

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Phone

I dropped and broke my phone this morning. Found my old phone and need to switch service to this phone

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Oh, and your 'Advanced Tech Support' is closed at 8AM Pacific. Great job, everyone.

sylvaing

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33 minutes ago

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1Gpbs symmetrical service capped at ~500Mpbs upload

Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo

Question

Hello @user_s6x8p1, thank you for taking the time to leave a post. Sorry to hear about the ongoing Wi-Fi issues you've been dealing with. I can certainly understand how frustrating and stressful this must be, especially when you rely on your internet

XfinityMarshante

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33 minutes ago

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Wifi Problems

I have outages every month and my wifi gets worse at night a lot. I have to work using my wifi and am at risk of losing everything. A technician said something was wrong with the wifi box out on the pole and that I would always have problems and no one has ever fixed it.

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Extremely Frustrated w/both Mobile & WiFi Services

I've been a customer for years. I have had the worst experience with Xfinity the last year - I have had umpteen conversations via chat, via phone, etc with zero resolution. It's like talking to a wall. I have been charged charges upon charges for an "extra box" I do not have & was told they would "t

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Customer Service

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Wifi Problems

I have outages every month and my wifi gets worse at night a lot. I have to work using my wifi and am at risk of losing everything. A technician said something was wrong with the wifi box out on the pole and that I would always have problems and no one has ever fixed it.

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Customer Service

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Gateway Wi-Fi receiver Remote set up

Yesterday, after a momentary loss of FPL power, the Wi-Fi enabled TV in my bedroom stopped receiving a signal. I rebooted EVERYTHING multiple times. This has happened in the past (three times now in the past five years or so) and replacing the Wi-Fi Xumo Stream Box fixed it the first two times. I we

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Channels and Programming

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Hello user_2d2e2e, and thanks for reaching out to us here on our Forums page for assistance with changing you payment method. We always want to make sure you are able to make any changes to you account at anytime through our app or website, and this

XfinityEricB

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52 minutes ago

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Need to change get payment method

Need to change payment method

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Thanks for reaching out @user_sfnxyz our team would be happy to look into this with you and check the status of any open tickets. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if nec

XfinityJoe

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52 minutes ago

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Day 5 without Internet and possibly waiting 7 more

I signed up for Xfinity on a Sunday 8 days ago. Last Thursday my Internet stopped working. I called, I tried troubleshooting it over the phone with Xfinity and they eventually found out it was turned off because of the previous tenants (I'm just renting). They said that there was an outstanding bala

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Need to change get payment method

Need to change payment method

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Billing

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