Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (415K)
Well, it's been a couple of weeks, and I finally got around to following up here. In brief, nothing at all has happened. Problem still exists. No technician has ever even been out here. Over almost three weeks now that I've been signed up with Xfinit
Can't seem to actually get a technician out here
I recently signed up for Xfinity and opted to do a self-install. I have compatible equipment, but it turns out none of the coaxial cable lines that reach the perimeter of my house are apparently connected to anything on the far end (cable modem can't sync to any channels). I've been in touch with th
Question
@user_e19d39 Thanks for adding a post. Xfinity Internet customers get access to a Free TV section in the Xfinity Stream app. https://www.xfinity.com/hub/free-tv-movies/free-tv-week. I'll post the details below so you can access it and enjoy the avail
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
Question
@user_4c29o2 Well, I did post a reply at 9:19pm EST, but it doesn't seem to be showing up. Suffice it to say, still at 10:34 pm EST synchronization still fails. And from the error code in Outlook, and the fact that sending email has no issue, the pr
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
Question
No Xfinity reply on this forum so far.
MC50 promo code for $50 virtual MasterCard
In the process yesterday of signing up for the 5-year1 gig Xfinity internet promo, I got a pop-up window saying to use code MC50 for a $50 virtual MasterCard (to "sweeten the deal" it said). I struggled to find where to insert it and ultimately clicked through to place my order without the MC50 code
Question
I need the Port out PIN
I have tried to use the Xfinity App to generate the port-out PIN multiple times, but it always says " looks like you don't have Xfinity Mobile service." I tried the online chat, but they couldn't help and suggested calling the service number. Called the service, but he cannot do it either. I have be
Question
•
Plan
Sever Buffering
Hello, I’m experiencing severe packet delay and buffering during real-time streaming, even though speed tests appear normal. I ran MTR tests and confirmed multiple seconds of latency and high jitter inside Comcast’s backbone and Michigan regional network (Flint / Pontiac area). The issue does not ap
Question
•
Your Home Network
Question regarding refund
I called last month to request a cancellation for the service that was mistakenly linked to my account. I want to confirm whether that incorrect address has been fully disconnected from my account. Additionally, could you please let me know when I can expect my refund for the charges made without my
Question
•
Customer Service
Sever Buffering
Hello, I’m experiencing severe packet delay and buffering during real-time streaming, even though speed tests appear normal. I ran MTR tests and confirmed multiple seconds of latency and high jitter inside Comcast’s backbone and Michigan regional network (Flint / Pontiac area). The issue does not ap
Question
•
Your Home Network
Good evening @user_cx4spv, and thank you for reaching out on our Forums regarding your unreturned equipment concerns, we appreciate the opportunity to help get this resolved and hope you are otherwise having a wonderful week! May I ask when you retur
Returned equipment to xfinity store. Keep getting texts to return my equipment.
Returned equipment to xfinity store. Keep getting texts to return my equipment.
Question
user_hnf2lp Thanks for reaching out! We do apologize that your service has been impacted by a service interruption. You can always check the Xfinity app, or the Xfinity Status Center for the latest updates regarding local service interruptions.
Internet
My internet has not been working all week this is affecting my job I work from home. I keep calling Their customer service number and I keep getting the same message sorry for the inconvenience we are getting fixing the problem. Well the problem is not fixed but I am sure you want me to pay my bill
Question
user_gnu34r Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo
Cable Problems
I live in Canonsburg PA. Several weeks ago, Xfinity told us they "upgraded" their cable/internet service for our area. Since then, we have had nothing but problems with our TV reception. Mainly the problem is pixilated pictures on all channels. I have given up using their chat bot and call customer
Question
Good evening @user_iixk66 and thank you for reaching out on our Forums with your account concerns, we appreciate it. I see that you are looking to have your Internet restored after paying the past due balance and cancelling your mobile line. Typicall
Inactive account blocks access—need help restoring internet + canceling mobile line
My account shows inactive (non-payment disconnect), so I can't log in online or use chat/app. Internet was cut off, and I have a suspended mobile line still billing as debt (no service for 3+ months). Need to restore internet after paying past-due and cancel the mobile line with credits—no calls, wr
Question
To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Urgent Request for Resolution – Account Errors, Unauthorized Charges, and Service Issues
Dear Xfinity Mobile Customer Service, I am writing to express my deep frustration and concern regarding the numerous unresolved issues I have experienced with your service. Below is a detailed timeline of the events: Aug 27: I canceled one of the two mobile lines on my Xfinity Mobile account. Aug 28
Question
Payment assistance due to government shutdown
Hello, due to the government shutdown that recently happened, we are behind on bills but doing everything we can to catch up. With that being said I am unable to pay the full amount due on my account. I cannot get my Internet suspended due to my kids being homeschooled. Is there anything I can do?
Question
•
Billing
Hey @Staudie, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to address any Xfinity Internet concerns that may have populated. Have you had a chance to visit our 'Tips for troubleshooting your X
cable modem signal / loss of connection
I've been having speed consistency issue for months now. I have 1GB/40MB service but my speeds fluctuate between 300-800MB. Each time I call the Xfintiy support I'm told everything is fine. Below are my power levels they just seem a bit out of sorts. Thoughts?
Question
Devices
Where do you go to mange all you r connected devices WITHOUT using the App
Question
•
Your Home Network
user_vqrqc7 - Thank you for trying. Let's take a closer look and troubleshoot together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this w
Paid past due in store internet service still not restored
Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash
Question
This happened to me as well... Any fixes yet?
user_1twasf
commented
2 minutes ago
to the conversation:
0
0
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
Question