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user_eyxxh1 We would be more than happy to help take a closer look into your connection concerns! Our team has replied to your direct message.
This is terrible
After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.
Question
@XfinityMartyR , Do I need to wait 3 more days for any additional help? That seems like terrible customer service.
This is terrible
After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.
Question
Thanks MartyR, that was the first place I checked, and along the way the assistant requested I check at least another couple times. No service interrupts are reported.
This is terrible
After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.
Question
Customer Service Agents are SCAMS
Xfinity continues to add upgraded charges to my account without my consent. I go chat with customer service about it and they say they can lower my bill and send me a link to resign a new contract, which I do, but then my billing account shoes I agreed to pay for over $30 more than I agreed to. I co
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Customer Service
user_eyxxh1 If you are still having internet concerns, be sure to check the Xfinity app or Xfinity Status Center to see if there are any service interruptions in the area.
This is terrible
After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.
Question
user_nhn70n That is odd for sure, thank you for stopping in for help with your emails going right to the trash. I would be reaching out as well if I kept missing messages. Are you by chance also using a third-party email app to check your email? If y
Comcast emails
My emails are ALL going to trash. When checking the settings under Mail, I do not have Filter Rules.
Question
Hey there, @user_i7yxsp, thanks for reaching out through Xfinity Forums. Here is a link to the systems that work with the Xfinity Stream app, https://www.xfinity.com/support/articles/xfinity-tv-app-requirements. We do not want to lose you as a custom
Xfinity Stream Not Working On LG Smart TV
For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last
Question
This is terrible
After having spent an afternoon trying to get internet working, with no human interaction from xfinity, this page won’t let me post a message without an error. Terrible customer service.
Question
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Customer Service
Hello @user_hucp1y. Thank you for reaching out on our community forum. I would love to assist you with any concerns that may need to be addressed. Please send us a direct message with your full name and address so that we can assist you. To se
For an email address for the CEO of Comcast
Why can't you email a complaint about the customer service and the automated service which understands nothing. It is disgusting to try to reach a real person by phone. If you can ever get on the list for a real person the hold time is 1 hour or more. I am fed up. Their online website has been down
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Requesting call back from CEO company of Comcast [Edited: "Personal Information"]
For an email address for the CEO of Comcast
Why can't you email a complaint about the customer service and the automated service which understands nothing. It is disgusting to try to reach a real person by phone. If you can ever get on the list for a real person the hold time is 1 hour or more. I am fed up. Their online website has been down
Question
@user_75q6k7 Thanks, but I'm not doing anymore. It looks like I've got to pay the increase. After all of this, I don't blame you, but let's try something anyway. To check if your direct messaging is turned on, click on your Profile Avatar
Won't honor email pricing
Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on November 1, 2025. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12
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Hello @user_49rgk3, thank you for taking the time to leave a post. I understand how frustrating this has been, especially after waiting and keeping records of what was promised. This isn’t the experience we want for our customers, and we truly
Employees lie to make a sale
I was told on the phone from an xfinity mobile employee that I would receive 400 visa gift cards for each line I bring over. I waited 3 months, he wouldnt respond to any emails after he confirmed i activated the phones. After I called and reported him, he called me within and hour and said that he j
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I just want to echo that it’s ridiculous that I just “upgraded” my speed only to have Xfinity basically break my network for all intents and purposes by forcing me to use a device that’s less capable than the router I used for my 1GB service. So if
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
@XfinityRichard yes, still having this issue. My router XB8-T used to serve a webpage with some configuration. One of those was UPnP. I use Plex, and it needs that set to run. The router, after a while, would disable. So eve
UPnP Xfi
So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?
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@Aceq2jot The Problem is Comcast has switched over to hosting via Yahoo. So IMAP setting have to reconfigured to Yahoo's IMAP Servers. <snip> Not everyone has transitioned to Yahoo! Mail, so this sweeping statement isn't totally accurate. I
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Hello @user_4esrv6. Thank you for reaching out on our Community forum. This is not the experience that we want you to have. I would love to review the account and ensure that we get everything corrected. Please send us a direct message with your ful
XfinityAbby
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Customer Service Agents are SCAMS
Xfinity continues to add upgraded charges to my account without my consent. I go chat with customer service about it and they say they can lower my bill and send me a link to resign a new contract, which I do, but then my billing account shoes I agreed to pay for over $30 more than I agreed to. I co
Question