Xfinity Community Forum

user_mdfb5v, give this a try: Change data usage (surprisingly effective) Go to: Disney+ → Settings → App SettingsChange Data Usage → ModerateThis has helped some users stop freezing during ad breaks

XfinityAngie

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3 minutes ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

Question

Xfinity Mobile does not require term contracts for its service plans. However, if you are financing a phone through a 24-month device payment plan, your "contract" finishes when the phone is fully paid off. You can check your remaining device bal

DreamSayerZ

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6 minutes ago

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Contract

I want to know when my phone contract finishes?

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Change my email and status to manager To do that, you'll need to log in with the Primary user ID. You can look that up at https://idm.xfinity.com/myaccount/lookup.

BruceW

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9 minutes ago

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How do I change from viewer status to manager and put my email in

Change my email and status to manager

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user_fswhgp Hi there! We are sorry to hear you will be leaving the Xfinity Family, but our team can help! Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct mess

XfinityAirelle

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11 minutes ago

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cancel

i need to cancel my plan because i'm moving

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cancel

i need to cancel my plan because i'm moving

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Customer Service

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Is there a fix without clearing the cache on the cable box? I few different streaming services and it would be a real pain to have to re-log on again with passwords as that is a cumbersome task and I have more than one TV where I would need to do tha

user_mdfb5v

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13 minutes ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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REPEATEDLY! EVERY DAY!

user_u85vk4

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15 minutes ago

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I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.

Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i

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That's because commiecast hates real news and likes to punish us conservative type viewers for watching. It is the only channel I get stream interruptions on every FKN day

user_u85vk4

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16 minutes ago

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I need to tell Comcast Fox News doesn't work and we watch it daily...and we are upset. Each morning we put in Fox News between 7 and 9 a.m.

Lately Fox News does not work--either does not work at all or works one minute of every five. Then either the sound goes and the screen is a mess of colors but no clear picture or it works for several seconds, then the screen goes black and the sound stops. This has been going for several days. It i

Question

user_mdfb5v, Let us know if you are still having issues. We want to help.

XfinityAngie

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19 minutes ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

Question

Good morning @user_fe23iv, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. You can update the payment method on the account by using the Xfinity app or the website. You can find instructions for that here.

XfinityJeff

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22 minutes ago

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Credit

How do I update credit card number

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NBC glitching

NBC constantly freezes. Are others experiencing this, too? Can anything be done about that? It's extremely annoying.

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Channels and Programming

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Credit

How do I update credit card number

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Customer Service

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Hello @user_s1twrm, a good troubleshooting step is usually clearing the cache of the app. Please follow the instructions in the Clear locally stored data on X1 and Xumo Stream Box from Xfinity article and let us know if the issue has been resolved.&n

XfinityJustinM

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34 minutes ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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I really don't know how or what they did. I called the xfinity general phone number to report the problem and the person I got on the phone took care of the problem and fixed it without me having to do anything else.

user_qjlses

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38 minutes ago

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TV’s audio and video freezes

The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg

Question

Greetings, @user_jn21a7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up service at your location. You have definitely come to the right plac

XfinityJamesC

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49 minutes ago

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My unit isn’t listed, but there’s an active wiring from the last tenant, please add my unit

Moved to [Edited: "Personal Information"] but the unit does not appear. Please add it. There’s a ACTIVE WIRE.

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Hello user_vb1qh9, and thanks for reaching out to us for help with the visit charge for outside work being done. I would be happy to review the visit, and help with getting the charged removed for you. Can you send us a direct message with your full

XfinityEricB

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51 minutes ago

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billing problem

Being charged for a $100 technician call that wasn't our mistake. Around May 20 sub-contractors were sent to bury cable. They didn't hook it back up and left. We contacted xfinity about internet being out. On May 23 they sent a technician out. He didn't notice the burying people didn't hook up cable

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How did Xfinity fix the problem remotely?

user_cyk0g6

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58 minutes ago

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TV’s audio and video freezes

The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg

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xfinity did fix my problem remotely without having to send a technician to my house.

user_qjlses

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60 minutes ago

to the conversation:

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TV’s audio and video freezes

The service on both of my TV’s have the following issues: Sometimes both the audio and video freezes for 15 to 30 seconds And then resumes without any interruption in the program and other times just the audio mutes for the same amount of time and then resumes without with live audio. I have unplugg

Question

user_b9q1hs Hello! We suggest going here to modify Xfinity User Roles and Permissions. Also, to update your email address, we suggest going here (https://www.xfinity.com/support/articles/update-account-preferences).

XfinityBenjaminM

commented

1 hour ago

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How do I change from viewer status to manager and put my email in

Change my email and status to manager

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Senior citizen needs immediate help!!!!! Almost was a customer need acct closed!!!

Xfinity history On June 2, 2026,I called them to check on private Internet connection in the senior living facility and was Told yes available at our address will send technician Friday afternoon June 5… During this call, the operator assured me that due to Internet being available, I could qualify

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Devices

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