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lewzinit1 Hi there! Thanks for using our Forums and for taking the time out of your day to reach us. I am happy to work with you and help if you are still having connection issues at your home. Let us know and we are here to jump on this.
in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.
Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.
Question
so several months later, we still don’t have this service and we are still paying for it. Is this going to return anytime soon or do we need to start looking around for another cable company? Also, where is our credit for not having it since we are p
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hola y bienvenido a Comcast @user_3m3xa7 . Muchas gracias por contactarnos en relación con su cuenta reciente. Ha llegado al lugar indicado; estaremos encantados de ayudarle hoy mismo a corregir su dirección en nuestro sistema de factur
Necesito Cambiar mi direccion
Necesito Cambiar mi direccion , resulta que ayer me instalaron el servivio , esta funcionando muy bien , no puedo quejarme , pero al momento de hacer la instalacion me colocaron la direccion de la vecina , necesito cambiar la direccion a la mia , puedo hacerlo por esta via ?
Question
Got it. All notification settings where they are supposed be set. We'll see, I've got my fingers crossed. Thanks.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
user_abydfh I'm sorry this has been so frustrating and that our corporate team has not called you back yet. Please allow my team to help out and make sure that we have things corrected. Can you please send us a direct message with your name and servi
Xfinity mobile is horrendous.
Xfinity mobile has provided the worst service I have every experienced. I got a new iphone and Xfinity mobile service one week before a month long international trip. I was assured the phone would work in the country when I landed. That was untrue. After over 13 hours of chat during a 4 day period I
Question
user_gntpkm I'm sorry, I think what my peer was trying to say is that we do not have a known issue at this time with accessing HBO Max. Since there is not a known issue at this time we have to work with our customers individually to help resolve the
HBO Max Glitch
Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.
Question
So just to make you aware, Xfinity representatives; I attended a conference yesterday and over 500 people were in attendance. The majority of the conversation was regarding the NFL network on Xfinity and the lack of it. Almost every person mentioned
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@user_d53jl6 I am happy to assist you today. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessary- Click the "Direct Message" icon (upper right corner of this pa
Cancelling Service
Hello, I'm hoping to schedule a service cancellation. Could you help me via DM with this? Thank you so much!
Question
@Jergreen11 I would be concerned too, and would be happy to take a look at your billing with you. To get started, please send me a direct message with your full name and address. How to Send Us a Direct Message: Click "Sign In" if nece
Bill shows I owe 100 still
My monthly bill is 144.58 a month. My bank statement and the app shows I paid 44.58 on the 1st, 50 on the 8th, and 50 on the 15th. Yet the app says I still owe 100. I have paid the bill every month and this is really upsetting. Please help me get this fixed
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My apologies for the misunderstanding, @CellarMonkey. I believe that last message was supposed to include this link: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security. It can help you enable notifications for security threa
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
No on july 1st,8th,15th i paid xfinity. I paid 44.58 on the first. I paid 50 on the 8th. I paid 50 on the 15th. It shows I owe 100 due by the 25th of July
Bill shows I owe 100 still
My monthly bill is 144.58 a month. My bank statement and the app shows I paid 44.58 on the 1st, 50 on the 8th, and 50 on the 15th. Yet the app says I still owe 100. I have paid the bill every month and this is really upsetting. Please help me get this fixed
Question
Hello Jergreen11, thank you for reaching out via our Xfinity Community Forums. Are you scheduled to pay on the 8th and 15th of August or are you talking about last month's billing? If you are talking about August, once those payments are made you wil
Bill shows I owe 100 still
My monthly bill is 144.58 a month. My bank statement and the app shows I paid 44.58 on the 1st, 50 on the 8th, and 50 on the 15th. Yet the app says I still owe 100. I have paid the bill every month and this is really upsetting. Please help me get this fixed
Question
I spoke with someone last Tuesday and he said he would call back Friday at the latest. It’s Wednesday and still no call. He called me. What number would I call? This has been a very frustrating experience.
Xfinity mobile is horrendous.
Xfinity mobile has provided the worst service I have every experienced. I got a new iphone and Xfinity mobile service one week before a month long international trip. I was assured the phone would work in the country when I landed. That was untrue. After over 13 hours of chat during a 4 day period I
Question
Of course other people know about it and are talking about it on this forum....that's how I found out what it's called.
HBO Max Glitch
Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.
Question
Necesito Cambiar mi direccion
Necesito Cambiar mi direccion , resulta que ayer me instalaron el servivio , esta funcionando muy bien , no puedo quejarme , pero al momento de hacer la instalacion me colocaron la direccion de la vecina , necesito cambiar la direccion a la mia , puedo hacerlo por esta via ?
Question
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Customer Service
I did not have advanced security turned on, but do now. Not sure what is meant by swipe down on my phone to turn on Home notifications.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
Cancelling Service
Hello, I'm hoping to schedule a service cancellation. Could you help me via DM with this? Thank you so much!
Question
•
Customer Service
How can i cancel my internet please? I’ve tried all methods
user_eq0101
commented
13 minutes ago
to the conversation:
0
0
Cancel internet
I’d like to cancel my internet service
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