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Haha, glad they made you aware of that option as well! May even be a little easier if you have some larger documents to submit. Would you mind circling back to let us know if the team was able to get you taken care of, @user_e033nx?
POA Documents
Hi. My father passed away last year and we now have my mother in assisted living. Their xfinity account at their home is still active while we get things ready. I need to get myself added onto the account as POA for her so that I can administer things for her. Can you please provide me with either t
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cost per month is too high.
$70.00 per month is very high for internet service. Are the other companies this high??
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Insane Internet Bill Increase
Hello. I'm trying to figure out why my Xfinity internet bill went up from about $58 a month, to $80 a month, at the start of this year. That's an insane price hike to be paying, just for my internet bill (I'm paying a separate bill for mobile too). I may have to cancel my Xfinity services since I'm
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@XfinityJanelle the issue seems widespread enough, and likely related to a recent update. Why not just address the issue with your software team and fix the problem instead of making each person enter a separate request?
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
Question
Cost per month is too high.
$70.00 per month is very high for internet service. Are the other companies this high??
Question
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Billing
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
discuss a bill
I received a bill recently that is much more than usual. This is particularly frustrating as I have had terrible service for many months and have had two techs come out and try to solve the problem over the past two years and each time the service gets worse. I have spent hours with remote techs who
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Message received: Success! Your internet service has been recently activated. I did not order service.
Success! Your internet service has been recently activated. I received this email. At the bottom it says: If you did not request this email or recently activate your WiFi Gateway, please contact us immediately at 1-800-XFINITY I can't get anywhere with the virtual agent because I can't sign in. I ne
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet modem
Hi, good morning, Wanted to reach out and ask if there’s any way of having somebody go and move the modem to a different location at my home.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New customer, no existing equipment
Hi, I just signed up for Xfinity service. My account says there is already Xfinity equipment in my apartment, but there was no modem or gateway here when I moved in. I need the existing equipment record removed/corrected and an Xfinity Gateway assigned to my new account for pickup or shipment.
Question
@user_ng3wy7 yea, I don’t have them anymore. Had them when I first got the service, lost them for a little bit, found the clear data and relaunch was working, then that no longer worked. They have disappeared, again. Idk
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
getting lines put underground
I have been trying for over a month to get Xfinity to bury my line. You have repeatedly scheduled appointments and then failed to show up—no call, no notice, no explanation. I have watched two technicians stop, look at the line, and leave. When I attempted to speak to one, he ignored me, got back in
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XB9 modem availability
Hello. Wanted to check XB9 router-availability for Tucson, AZ. Currently on xFinity 1.2GB plan
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I paid my back bill an now the company wants me to pay another 25 when I just paid 165
Need help with this how can they charge me again on top of it they charge me for this month an don't even have the service I refuse to keep giving this company more money
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Concern moved here to the Xfinity App help section for assistance.
Power Boost option is missing in app
I am signed in and have Xfinity Pro and the option to Power Boost devices is missing.
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This issue started on September 29, the first day of the NHL season. I live in Boston and I first thought it was a new NESN restriction, I quickly discovered that fast forward is now disabled while recording any live event. I watch all my TV on Xfini
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Actually, I apparently have a third option. A nice xfinity customer service rep named Sahla (spelling?) just informed me on the phone that I can take the legal documentation and current bill to an xfinity store to make the changes on the account.&nb
POA Documents
Hi. My father passed away last year and we now have my mother in assisted living. Their xfinity account at their home is still active while we get things ready. I need to get myself added onto the account as POA for her so that I can administer things for her. Can you please provide me with either t
Question
@XfinityMelinda This needs to get escalated.
Spanish commentary
Why are the football games today being broadcast in Spanish on NBC CBS? The commercials are in English, but the commentating for the games is in Spanish. How do I change this back to full English?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I didn’t buy or request for WiFi gateway and pro WiFi extender just they sent me
I not able to pay extra more for new equipment that I didn’t ask
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I wanted to enroll in your seasonal convenience plan since yesterday but it would not let me do it online. do i have to go to the store to do it.
user_odk6uk
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Vacation mode
We’re leaving for the summer,can our acct.be put on vacation mode or pause
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