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CSR confirmed adding a line to my account would be free and one been getting billed for it anyway
On July 27 2025 I contracted a chat rep with questions about a BOGO mobile promotion. They confirmed that the promotion was live and that it would apply to my account. I also have a dated screen shot of the promotion from the 28th. i added a line but it has not been free. Now support is claiming the
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Plan
Migrated lines from NOW mobile not showing on Xfinity
We moved 4 NOW mobile lines to Xfinity via the customer service platform in January.Wecwerevtild it will take a little time for the numbers to show on the Xfinity account but till date our numbers have turned to floating numbers which is neither with Now mobile nor Xfinity.please help .
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Plan
My apartment number is wrong
I need to change my apartment number is apartment number 9 not 2
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Customer Service
Billing question
Why are you trying to extract funds from my bank account before the actual due date? This is the 4th time it's happened and it is the last time it will happen or I will cancel. I have tried every time you pull this stunt to explain that I get two checks a month, ON THE 3RD OF EVERY MONTH!!! So pleas
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Your Home Network
agree, they've never shown spring training and the channels don't become available until the season starts. I have not received a renewal letter this year or the past two years.
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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Help with Comcast.net email using Outlook on iPhone
I have three Comcast.net accounts. My email works perfectly when using my Xfinity web account and when using Outlook on my pc. However, when using Outlook on my iPhone and IPad, inbound emails are delayed (sometimes more than an hour) and outbound emails hang up in the outbox. On my Apple devices I
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Network
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
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The credit was supposed to be applied for overcharging me on the old plan following the new plan. I can tell that my post did not go through before the last one. I am grateful for you responding back. It’s a small amount, but it is about the principa
Untruthful customer service
Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which w
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Hello @Amanda1980 thank you for reaching out, I did see that you have already sent us a direct message, Just keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Fo
First post to access direct message..
I have called and messagedabout adding a mobile line to my xfinity. All they have done is changed my internet speed and lowered my bill a tad.
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This is a Xfinity problem. Search the web and you will find numerous posts about this problem. For an internet service provider xfinity has a miserable website and connection. Constant proble they try to blame on peoples computers.
400 bad request on chrome
I keep getting this "400 Bad Request Request Header Or Cookie Too Large" error on Chrome. I have cleared the cache and cookies multiple times.
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High Latency During Peak Hours
I am consistently getting high latency between peak hours (7 PM - 9:30 PM) almost everyday. My ping will shoot up from around 20-30ms to 200+ ms, making online gaming extremely difficult. To be quite honest, this situation has become extremely frustrating because it now seems impossible to game duri
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Your Home Network
You're more than welcome @Macuser4770! Do you have any additional questions our team can help with at this time?
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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Hello @XfinityNatalie, it's good to know that the Xfinity Stream app doesn't use any internet data and that the Xumo Stream Box is in standby mode. Thank you again.
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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Good evening @User_loyal_customer, and thank you for reaching out on our Community Forums to report your experience. I'm definitely sad to hear about the frustrating situation you are in as this is not the kind of experience we want for any of our va
Modem/speed issue and tier pricing lock out
Hello! In January 2026 I called Xfinity to see if something could be done to lower my internet bill (I saw there were promos for new customers and every year or two I make the call). I was interested in either staying at 300 (which I was paying $79, but the new customer price is $40) or 500 (which t
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Modem/speed issue and tier pricing lock out
Hello! In January 2026 I called Xfinity to see if something could be done to lower my internet bill (I saw there were promos for new customers and every year or two I make the call). I was interested in either staying at 300 (which I was paying $79, but the new customer price is $40) or 500 (which t
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Customer Service
We are glad to get the ticket put in to fix how your address is listed, @Lemons26! We will need to meet back in a direct message. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do
Hey
My address is it’s a house not it’s not a apartment it’s a house my bill should start over for wrong address
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@XfinityRay do what yall have to do done been treated badly I explain my situation multiple times I know yall can help more than yall do this is crazy
Hey
My address is it’s a house not it’s not a apartment it’s a house my bill should start over for wrong address
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@Again : Services were never activated, however, they took payment out.
xfinity will not refund for services that weren't used. Is anyone else having this problem?
xfinity will not refund for services that weren't used. Is anyone else having this problem?
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@user_121234 Even though the service wasn't activated did you cancel within the 30 days ?
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xfinity will not refund for services that weren't used. Is anyone else having this problem?
xfinity will not refund for services that weren't used. Is anyone else having this problem?
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