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Cannot cancel Xfinity service online

For hours I cannot find the Cancel My Service option anywhere in My Account, on Xfinity Website. Chat Assistant is not helpful, and I cannot connect to any Live Agent (Live Agent seems to be only available when customer ordering new services). Very disappointed. Please help.

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change plan to 5 year plan

i had a one year plan which was around 50 a month. the year is over and my bill went up 30 dollars which is not affordable anymore. is there anyway i can change my account to a 5 year plan?

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Well.. I verified my code, and seem to have lost contact.

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Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

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@XfinityBillie​ there has already been a ticket created

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Missing property

And Xfinity technician within my apartment this morning with intentions to restore my service after paying my bill yesterday I realized after he left that I was missing a baseball cap.... A green and white Hawaiian style baseball cap with the Philadelphia eagles logo and the name priceless on the le

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Sent the message, thank you.

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Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

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user_28ypy0 I’m really sorry to hear about this experience. I can completely understand how frustrating it is to see such a large change in your bill and services you didn’t expect, especially after having trouble reaching a live agent. L

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Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

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Oh also I cant even do anything on the website, every time I go to look at removing the premium channels that I did not even select but are pending activation, it errors and says that because FLEX is in my account, whatever that means, I have to cont

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3

Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

Question

Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

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Other batteries with pro extender?

Hello. Can I use any battery pack, perhaps BIGGER, If I make the cable?

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user_uq4i0c Thank you for explaining the situation. I can see how frustrating this has been. Since the line to your unit has already been identified as damaged, this will need to be reviewed further by our field team. To move forward, please send us

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WiFi refusal to install at my apartment

A field technician came out almost a year ago and confirmed that the physical Xfinity coaxial drop line running from the main building utility hub in the apartment garage to my unit is dead and broken. The technician stated they could not fix it, and my apartment management refuses to touch it, clai

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WiFi refusal to install at my apartment

A field technician came out almost a year ago and confirmed that the physical Xfinity coaxial drop line running from the main building utility hub in the apartment garage to my unit is dead and broken. The technician stated they could not fix it, and my apartment management refuses to touch it, clai

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Thank you for allowing us to help with your cancellation concerns, user_6n73zr. We’ve backdated your cancellation to reflect your original request of June 2nd, and the order is now in place. As mentioned, please allow up to 10 days for the canc

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complaint

I'm just going to post this as a warning to your other users. 5 days ago, I contacted customer service via the xfinity chat to cancel my internet service. The entire conversation seemed aboveboard, the customer service rep informed me that internet service would be cancelled by the next day and that

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Accepted Solution

It seems like the matter is being addressed. Still, I think it's ABSOLUTELY RIDICULOUS that something like this can happen.

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complaint

I'm just going to post this as a warning to your other users. 5 days ago, I contacted customer service via the xfinity chat to cancel my internet service. The entire conversation seemed aboveboard, the customer service rep informed me that internet service would be cancelled by the next day and that

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My now Xfinity pass is not working

I purchased the nail pad so that I can use my laptop when I was at work because I didn’t want to use all my gigs from my phone and I get no service from the Xfinity pass. I purchased and I want a refund.

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