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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel account
User is dead canceled account in September. Billed for October and getting another bill. CANCEL ACCOUNT
Question
phg8 Thanks for reaching out to us for assistance with a line bury concern that has been taking a long time to get completed. I would be happy to look into why it hasn't been buried at this time, and work to get it buried where it should be if anythi
Excessively Long Open Work Order To Bury Cable
Tech identified faulty cable under street as source of internet connection issues in early June. Ran new cable across road temporarily. Utilities were marked soon after. Wire is still across road as November approaches. Live in northern US; snow not that far off. Followed up 4 times with Xfinity ove
Question
Good Morning, @user_jzazon! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the down time of your services after working being completed within the area, it certai
Down internet
You all worked in my ears last week all day no warning. Well I work from home and was off like half the day. A five dollar credit is not enough
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user_8jjjgp I'm sorry to hear that services are out and hope there wasn't any other damage from the storm. We do report downed lines to our maintenance teams, who schedule a work order to take care of the line as quickly as possible, but their schedu
Downed line on utility pole
Recently a storm severed our internet cable that runs up our utility pole. The cable is now dangling right above ground level with exposed wire. From everything I can tell, given the proximity to our electrical lines, this poses a safety risk. I spent over two hours on the phone with Xfinity yesterd
Question
As I mentioned, I did this 3 days ago. I will do it again, now.
Equipment
I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment
Question
Good morning. You may have missed my response from Friday. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click
Equipment
I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment
Question
user_cvn3ap Forgive me, I thought the testing was in chrome or firefox. Are you able to reset the edge browser to default and try the network again?
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Excessively Long Open Work Order To Bury Cable
Tech identified faulty cable under street as source of internet connection issues in early June. Ran new cable across road temporarily. Utilities were marked soon after. Wire is still across road as November approaches. Live in northern US; snow not that far off. Followed up 4 times with Xfinity ove
Question
Done. Thanks for the assistance so far
No longer with Xfinity
I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Downed line on utility pole
Recently a storm severed our internet cable that runs up our utility pole. The cable is now dangling right above ground level with exposed wire. From everything I can tell, given the proximity to our electrical lines, this poses a safety risk. I spent over two hours on the phone with Xfinity yesterd
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Down internet
You all worked in my ears last week all day no warning. Well I work from home and was off like half the day. A five dollar credit is not enough
Question
@XfinityRaul I sent a direct message as requested 3 days ago and have still not heard back. I have been trying to get help with this since 10/13/26.
Equipment
I recently closed my Xfinity account because I moved from New Jersey to Florida. I canceled my internet service and physically returned all of my equipment before the move. However, I just received a final bill containing a "One-Time Charge." Under the billing explanation, it states, "your equipment
Question
@user_oi3v02, Thank you for the additional details. So that I can take a deeper look into what’s happening, for your privacy and the security of your account, I’d like to continue working with you privately so we can review the account-sp
No longer with Xfinity
I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?
Question
I have only used Incognito Mode (In Private Mode) during this sequence of events. Using the In Private Mode, I can select NBC and it will play when selected.
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
Question
Nope. Not working right now. But the wrong address is on my account.
No longer with Xfinity
I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?
Question
@XfinityMarshante and I did move a couple of years ago. I can see where my old address is on my account but not my new one from two years ago
No longer with Xfinity
I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?
Question
@user_oi3v02, although you are receiving that error message. Are your Xfinity services currently working, or have you noticed any interruption with your service as well?
No longer with Xfinity
I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” What’s going on? Anyone know?
Question
Down internet
You all worked in my ears last week all day no warning. Well I work from home and was off like half the day. A five dollar credit is not enough
Question
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Billing
Hello, @user_3ouucy that does sound suspicious. My first question would be, do you have any secondary users on your account? Have you spoken with them all about this password change? Phishing is used by internet scammers pretending to be real compani
XfinityThomasC
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I received an email stating a secondary user changed my password. How do I tell if this is real or a scam
Suspicious activity on my account
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