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Final bill
I disconnect 4 lines from my plan about a month ago now and I’ve been waiting for 30 days to get this bill so I could pay off the phones but it seems as if everything disappeared after I disconnected, I called and was told I don’t owe any money
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Billing
Note that web access to email works just fine. But, any attempt to set up email access from built-in apple email clients fails, usually with various errors like Comcast is down, imap server not responding, IP address blocked, etc.
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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maybe i should post this in a different subforum and not customer service
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 *
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Comcast email seems to be widely broken for the last week or 2, as soon as I started traveling. This applies to Mac, iPhone, and iPad; both my account and my wife's Comcast email account. Same issue whether I am using any Wifi or on LTE or 5G. I have
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Thank you "Again" Yes, I still every 2-3 days check my regular email accounts through comcast.net. I have actually asked Yahoo's AI assistance if my email accounts have been created yet - to which I received a no. Still no notification of the transi
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
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I am a prior Xfinity/Comcast customer and have 3 or 4 comcast.net email accounts that I use often. Starting a few days ago I can no longer access any of the accounts from Outlook (IMAP). No config changes in over a year and the user/password w
New/Upcoming Switch to Yahoo email
With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,
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I turned on diagnostic logging in Outlook and found these messages repeating periodically - IMAP: 23:05:10 [tx] LOGIN command sentIMAP: 23:05:10 [tx] 035i ID ("name" "Microsoft Outlook" "version" "16.0")IMAP: 23:05:10 [db] OnNotify: asOld = 5, asNew
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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I want to schedule a technician to come to my home. I want to send a direct message to Xfinity Support, but cannot find the icon to click on to send the message. How do I get to Xfinity Support? Rrevious responses allegedly from Xfinity that I have s
Send direct message
I want to send the support team a direct message. From a thread earlier this year, the Xfinity rep said: "In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon." I cannot find the chat icon or a direct message icon ANYWHERE on the site. Where is it
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user_krv6je, hi there. I am sorry about your experience. That is not what we want our customers to have. I would like to help you, and clarify things to better assist you with our services. We don't want you to be limited like that. To move for
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Can’t access my email
Not getting any new email and imap password keeps coming up and it won’t accept my password
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Moved to Customer Service as this is not Guidelines related.
Upgrade to XB10
Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier
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@pryan001 Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to d
Upgrade to XB10
Hello. I am a current Xfinity customer located in Denver, Colorado. I currently have the 2.1 GB service, which is an X-Class DOCSIS 4.0 plan. I am currently using the XB8 Gateway, and I would like to upgrade my equipment to the newest XB10 Advanced Gateway to ensure full support for my service tier
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user_wbl5ky, hi there! I totally understand what you're going through. When you say it's a hit or miss when receiving emails, what do you mean?
Issue with Xfinity/Comcast Email Downloading on new iPhone 16 Plus – iOS 18.5 and new iPad A16
I saw in this forum where others were having the same issue I am experiencing but I didn’t see a resolution. I purchased a new iPhone 16 Plus on 03/24/25 at the local Verizon store. The manager there actually did the download from iCloud and everything came over perfectly that was on my old iPhone 7
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@Xfinity Support is there someone that can help me locate my rejected trade-in? The trade-in phone is an iPhone 14 Pro and I'm concerned that xfinity has lost of trade-in device. It was well packaged in excellent condition and originally purchased fr
Trade In Phone Rejected But No Return Tracking
My husband and I both traded in our iPhone 14 Pro for iPhone 17 pro as part of a promotional deal. His trade in was successful but my trade in was rejected due to “Apple IPHONE 14 128GB Equipment Mismatch“. It’s unclear why it was rejected as the phone matched the IMEI in the return form. Xfinity on
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Thank you for reaching out to us @Donnaw2! You mentioned using Edge to check email. Are you able to check and see if Google Chrome also works?
"Server Unreachable"
Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.
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Same issue here. Mine has been broken for a couple weeks now. Comcast seriously broke something. They seem to be pushing us to stop using Comcast email from phone or computer email clients.
user_mk1989
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Can’t access my email
Not getting any new email and imap password keeps coming up and it won’t accept my password
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