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Xfinity asking me to return equipment I don’t have
Hello, I recently cancelled an old account and opened a new one. The cancelled one had no equipment on it, and I don’t see anything when I click the email link stating to return equipment, however now they have started calling me. How can I resolve this? I don’t have any equipment. The chat assistan
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Customer Service
Broken cover on exterior junction box
The hinges on the plastic junction box have deteriorated and it no longer will close exposing the cables and connections to the elements. This needs replacement
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Customer Service
Been up all night trying for a solution to this ungoing struggle to keep my services . 12 days into yet another service suspension i am lost for words. i Know the system does whatever it says and not many can help but ii owe xfinity yet again over a
Service suspended? After an arrangement was made!
Sadly the system did allow me to set up a payment arrangement. My account got into a mess i was in the hospital, my daughter was trying to work on the bills but we bounced a check from auto pay. We paid $300 on the account which wouldn’t have left it 84 days behind like i was told today. Two agents
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Hello, @user_bqicqo sorry for the inconvenience with the Disney+ app. Had you already tried the recommended solutions presented in this thread such as checking the compatibility of your Xfinity TV box https://www.xfinity.com/support/articles/disney-p
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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user_wsiym3, We truly want to help and completely understand your frustration. We also sincerely apologize for the conflicting information you've received. After being a loyal customer for three years, I can appreciate how disappointing it is to have
Have to fight to get an upgrade
I have two upgrades for my two lines and you guys make it like I haven’t been paying you Im really about to leave Xfinity
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Can someone just get back to me I stated my issue already
Have to fight to get an upgrade
I have two upgrades for my two lines and you guys make it like I haven’t been paying you Im really about to leave Xfinity
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That can’t be true!:( that’s how we have ours is through xfinity now!
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Oh boy this makes me nervous. They are "upgrading" our area now.
Network “upgrade” followed by daily outages for three weeks now
I live in the Atlanta metro area and received a text saying that Xfinity was “upgrading” their network in my area on March 26th (2026) and that it might affect internet and TV services for a day. This “upgrade” has turned into a three week (and counting) nightmare for customers who experience near-c
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Same thing happening to me, started just within the past week. I’m glad I read this post before clearing cache, reinstalling the App etc. since it appears based on other posts, that does not fix the problem. As for the problem being with the f
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Hello @user_288l5r Sorry to hear about your experience with the iPad and the charges. In this case we can get you escalated up to our Corporate Xfinity Mobile Escalations team to have them investigate the whole situation and get you a dedicated agent
Horrible Customer Service and Mobile charges for an iPad never received
I have never experienced customer service this bad. In November 2023, Xfinity offered me a promotional iPad. I never received the iPad. Despite that, Xfinity has been charging me monthly mobile service fees for it ever since. Over the past two and a half years, I’ve spent countless hours on the phon
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Same here.No fix from xfinity
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Hello @user_lpoxhi, thank you for taking the time to leave a post. Sorry to hear you’re running into trouble verifying your identity. I can understand how frustrating that is, especially when you’re entering the correct information, and i
Setting up Xfinity account to purchase internet plan - but can't verify my ID by my birthdate
Hi - I'm about to move to the USA and am trying to set up Xfinity internet. I have been able to set up an account (verify email and phone number) but I can't verify my ID using my birth date. I'm a US citizen - is there any other way I can verify my identity?
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@user_1f508j Can you try to uninstall the app, once it is uninstalled make sure your TV is fully up to date by checking for a software update. Once you've done that try forgetting the network and reconnecting before re-installing the app. Can you als
Stream using Apple TV
Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone.
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Setting up Xfinity account to purchase internet plan - but can't verify my ID by my birthdate
Hi - I'm about to move to the USA and am trying to set up Xfinity internet. I have been able to set up an account (verify email and phone number) but I can't verify my ID using my birth date. I'm a US citizen - is there any other way I can verify my identity?
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Sign-In and Account Management
Yes, I use several streaming apps. They all work fine. Xfinity is the only one that doesn’t work.
Stream using Apple TV
Why can’t I use my Apple TV to stream when I am on my in home network? I get the message that I can only stream on my iPad or iPhone.
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Thank you. I was awaiting an email. I responded.
Property damage! Unacceptable
Comcast had a subcontractor come out over 2 mos ago to install new lines in front of my home. In the process, the workers buckled my asphalt driveway! Additionally, they left a new box with the lid open, wired exposed, and hazard tape is wrapped about a utility box. Businesses are legally obligated
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Thank you for letting us know what happened, @user_6s4hnl. It looks like we received your DM on Thursday afternoon. Someone responded a few minutes later, asking for more details, but the conversation never went beyond that. If you could please send
Property damage! Unacceptable
Comcast had a subcontractor come out over 2 mos ago to install new lines in front of my home. In the process, the workers buckled my asphalt driveway! Additionally, they left a new box with the lid open, wired exposed, and hazard tape is wrapped about a utility box. Businesses are legally obligated
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user_evf507, thanks so much for reaching out to Xfinity Support. We would be happy to assist you. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the &l
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Broken cover on exterior junction box
The hinges on the plastic junction box have deteriorated and it no longer will close exposing the cables and connections to the elements. This needs replacement
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