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Cancellation issue – instructed to remove professionally wall-mounted equipment myself
I recently contacted Xfinity support to cancel my service, and I was told that I am expected to remove and return the device myself. However, this device was professionally installed by an Xfinity technician and appears to be wall-mounted / built into the unit infrastructure rather than a normal cus
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Customer Service
Greetings, Shana_colorado! Thanks for bringing your lost Peacock subscription to our attention. Could you please try this step and let me know if it still gives you an error message? -Use the Activation Banner: Go to xfinity.com/activate-peacock (use
Lost Peacock subscription
Hello, I have been an Xfinity account holder since February. I activated the Peacock offer within February. Now my Peacock account is saying to add a plan. What went wrong?
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We had to pay for Fubo to watch the Piston’s playoff game 7. Ridiculous because my Xfinity bill is almost 400 bucks per month! This is unacceptable.
Frustrated with no ABC
It is completely unacceptable that I pay $189/month and have lost access to a channel that is broadcast free over the air. Yes - my sister can get ABC with her antenna, but I pay $189/month and cannot get it. Quit being greedy and give us the channels we deserve.
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Thank you for all of that information. There should not be any charges related to that type of service call. If you run into any issues with that appointment reach out to us here.
Tv box says something is not quite right.
The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.
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Again tonight 2 shows with absolutely no description. I am sick and tired of this. Fix your useless guide.
xfinity is not updating tv show descriptions on the guide
For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti
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I have found that when I returned a defective box along with my old equipment, the store employee scanned the paper shipping box, not the defective tv box. In doing so, she removed the wrong box from my account. The serial number on the return receip
Tv box says something is not quite right.
The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.
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Lost Peacock subscription
Hello, I have been an Xfinity account holder since February. I activated the Peacock offer within February. Now my Peacock account is saying to add a plan. What went wrong?
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Customer Service
Hello user_yqfh0k, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I want to help you. I see you mentioned removing and reinstalling the app. Are you using your own equipment, and apps?
TVGO
One of my TV’s reverts to TVGO and I am unable to watch Live TV?? I have removed and reinstalled App three times. How can I fix this problem?
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has my tv been reset
Someone has reset my password multiple times
Somehow, someone has reset my password multiple times. When I speak with customer service, they said they can't see who or how the request to reset was sent. Inevitably in the next couple of weeks I will receive an email from xfinity saying my password has been reset, without my permission and witho
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No, no one has come yet. I'm starting to have issues with the neighbors as the cable is coming from their backyard. I don't want the situation to escalate.
Internet cable not buried
I have a situation where the technician installed my internet about two weeks ago, and the team that is supposed to bury the orange cable coming from my neighbor's house, which crosses my entire yard, still hasn't come. This is a very annoying situation for my neighbors. I have texted the supervisor
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JUST LEFT XFinity -- moved over to YouTubeTV and it was soooo easy (and much much less expensive)!! Cable is dying.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Thank you for reaching out to our team here. If you would like us to look further into that appointment, I will be happy to do that from here.
HORRIBLE
Imagine moving in 4 days ago, being told the FIRST available tech appt is today from 4-6pm. Receiving a call at darn near 6pm and being told he's "running late". Then calling FOUR separate times and being told FOUR separate times "he's 10 minutes" away. It's not almost 8pm and then being told NO ONE
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HORRIBLE
Imagine moving in 4 days ago, being told the FIRST available tech appt is today from 4-6pm. Receiving a call at darn near 6pm and being told he's "running late". Then calling FOUR separate times and being told FOUR separate times "he's 10 minutes" away. It's not almost 8pm and then being told NO ONE
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Customer Service
Bring the NFL Network back or I'm leaving Xfinity
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hello @user_dx8o3h thank you for reaching out on our community platform. I would love to help you address all of your concerns related to the bankruptcy. Please send us a direct message with your full name and service address so that we can assist y
Bankruptcy
Hello , I filled chapter 7 bankruptcy and I keep on getting the run around. Can you please give me a name of a person that I can talk to in this department I’m getting nowhere with your customer service representatives. There useless I hope you know giving me the runaround is in direct violation of
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When will Xfinity / Comcast choose to offer a la carte cable packages?
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Status of scripps channels
Losing local station owned by scripps is a big deal. Xfinity customers are always having their bills increased outside of contracts with owner stations. I just switched to a cheaper package after last increase. Now you’re taking away channels. I see no incentive to stay any longer.
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