Xfinity Community Forum

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I did what was asked, and the customer service rep Victor has helped me at all. It takes him over 20-30 minutes to respond and he isn’t even getting me added to the waitlist. He just told me I have the earliest appointment available, which I already

user_k16rqd

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11 minutes ago

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Waitlist Error

Trying to select a time for waitlist and it says We don't understand your request, Reply with the command: waitlist to get the waitlist details.

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ponciano4 We are more than happy to help. If you could provide more details, like any error messages or codes, which apps you are subscribed to that you are having issues with, and whether you are using one of our X1 TV boxes. Those details will bett

XfinityAmandaB

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11 minutes ago

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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In order to accurately diagnose any potential issues, we'll need the account information in order to proceed. If you're not on the account, you can find steps to be added as a Manager on our support page covering how to Manager user roles and permiss

XfinitySean

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18 minutes ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

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Incidentally, when I try to login to my home network wifi it prompts me for a password. I do not recall it -- how do I find it? Also: if I login to my home network wifi, I want to confirm what tech support told me -- that it does not consume my data

sgeneris

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21 minutes ago

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Lost access via public hotspot in San Francisco

I have been using the public hotspot next to my home in San Francisco without many problems -- I prefer it because it does not use my plan's data. Yesterday it stopped working and has not come back. I called tech support and after waiting on hold for about half an hour I got a clueless guy who did n

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Thanks for confirming, and letting us know you sent a message our way! For future reference, please keep in mind that sending unsolicited direct messages is a violation of Forum Guidelines. That said, I'll meet you there, so we can discuss the infor

XfinitySean

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22 minutes ago

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Xfinity Support

I am abroad, but I would like to cancel my Xfinity Mobile membership and phone number. Any idea what I should do as I cannot make an international dial to the US?

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Can’t call to cancel my plan

Hi, I am currently outside the United States and have returned to China, so I am unable to call the Xfinity U.S. customer service number or receive a callback on a U.S. phone number. I would like to cancel my Xfinity Internet service. Could you please help me process the cancellation online? let me

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Email

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I'm sorry that you're having trouble locating the icon, user_a972zk. Hopefully these steps and link will help! How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pe

XfinitySean

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1 hour ago

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Existing customer wants to transition to internet Essenitals due to hardship.

Hello, I am an existing customer looking for help transitioning my current internet service to the Internet Essentials program due to financial hardship. I qualify for the program, but when I called customer service, the phone agents got confused about

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@XfinityVictor The account of the service is not mine, but could you just check out the area’s connection?

user_gfn7xi

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1 hour ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

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I am so glad to hear your internet connection is stable and working well now. Thank you so much for your patience while we got this sorted out. If you ever need anything else in the future, please don't hesitate to create a new post. Have a fantastic

XfinityQuemekia

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1 hour ago

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Tech said the line from the street to my house is bad and needs replacement. How do I get that scheduled?

A technician came out yesterday (August 24) for intermittent internet drops. He tested the overhead line running from the street to my house and said it's bad. His meter showed two large noise spikes on it, and he told me the line needs to be replaced. He said he works mostly inside the house and co

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user_gfn7xi Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

XfinityVictor

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1 hour ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

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Hi there, and thanks for reaching out here on the community forums, user_ouztac! We're sorry to see you go, but we can absolutely help with getting your account is squared away. Please send us a direct message with your full name, name on the account

XfinitySean

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1 hour ago

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Need help cancelling Internet service online

Hi, I have already moved abroad and no longer live at my previous U.S. residence and no longer need my Xfinity Internet service. I tried using the Xfinity Assistant to cancel my service, but it only offered a phone call or callback. Since I no longer have a U.S. phone number, I would therefore like

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@user_81vxyh Uninstall Google messages and reinstall. Worked for me but I lost a lot of messages. Please respond if it fixes it for you. I'm curious

user_2hinf0

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1 hour ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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Mine also isnt working. Not since August 26th. What will fix it? Because the cleaning cache isnt working.

user_81vxyh

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1 hour ago

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Rcs chat is not working

For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.

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There is no chat icon.

user_a972zk

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1 hour ago

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Existing customer wants to transition to internet Essenitals due to hardship.

Hello, I am an existing customer looking for help transitioning my current internet service to the Internet Essentials program due to financial hardship. I qualify for the program, but when I called customer service, the phone agents got confused about

Question

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Need help cancelling Internet service online

Hi, I have already moved abroad and no longer live at my previous U.S. residence and no longer need my Xfinity Internet service. I tried using the Xfinity Assistant to cancel my service, but it only offered a phone call or callback. Since I no longer have a U.S. phone number, I would therefore like

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Customer Service

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@XfinityVictor no, its not connected to a splitter

user_gfn7xi

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1 hour ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

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user_gfn7xi Is the equipment connected to a splitter?

XfinityVictor

replied

1 hour ago

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Horrible wifi connection, lots of packet loss, ping goes up and down a lot

I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the

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I'll try that. Otherwise I found a convenient store for returns. Thank you!

AliciaB

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2 hours ago

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Cannot get UPS return label because no device is listed!

I'm trying to return my Flex Box with a UPS label, but on the Xfinity Return page, no device is listed and therefore I cannot select anything to return! Harika in chat says they can't do anything about it!?! Can anyone at Xfinity help me get a UPS label? I want to return this but I don't want to wai

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Thanks for taking time to reach out on our Xfinity Community Forums page, @user_lpobs8. Beginning January 2025, inactive Xfinity Email (comcast.net email) accounts will be closed after a 90-day window of notifications. Here is some more info on our X

XfinityAbel

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2 hours ago

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email

I am trying to access a very old email but it is not allowing me to since the email has been inactivated for several years. can you help me access this email?

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@XfinityJeniece yes I still have issues disconnecting! Please kindly assist.. kindly also check DM for private details. i also contacted my roomate back in the US, I attempted to add her to be one of the account managers, but it didn’t work, it sa

user_h3747p

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2 hours ago

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Xfinity Support

I am abroad, but I would like to cancel my Xfinity Mobile membership and phone number. Any idea what I should do as I cannot make an international dial to the US?

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