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@user_ofmfd8 Thanks for reaching out to us, sounds like your new address that you're moving to is listed as a business address under our system so we would need to open up a ticket to convert that business location to a residential location.
Change address
Hi, I need help resolving an issue with my internet service. I was previously using residential internet at my old address without any problem. After moving, I was told that my new address is classified as a business line, and I’m being required to switch to a much more expensive business plan. This
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@plienwww Thank you for taking the time to create a public post. We truly appreciate your business and I can understand how important it is to keep costs within a budget. I will be happy to continue assisting you via the DM you previously sent. Pleas
Cable internet promo for existing customer
Internet service expired ($65 per month w/AutoPay & paperless billing with customer supplied modem, 500 Mbps). Formerly on Affordable Connectivity Program (ACP) now $84 per month. Can Xfinity rep please help me?
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@user_tnb2x4 All troubleshooting here did not do anything. After about 6 hours, the Issue eventually resolved itself from the providers end.
Xfinity Stream App Stuck Loading on Samsung Frame
I've been using the Xfinity Stream app on my Samsung TV for a couple years without problems. The last couple days the Xfinity Stream app has been stuck in the "three dots" purple loading screen an the app never loads. I tried using the "reinstall" feature on the app thumbnail, but it still got stuck
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@Lissy8908 You've come to the right place for help. We can assist you with scheduling a tech to come out. I see your direct message and will continue to assist you there.
Cable line snapped in two
Internet isn’t working in Lincoln because of a cable like that is down due to storms. I don’t have a way to directly contact the company. Why does xfinity make customer service so complicated? I should be able to just send an email
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Thank you for letting me know, @user_g1rsbv. Our good friend, @BruceW, created this excellent explanation for us! To send a private message to Xfinity Support from any Forum page: Click "Sign In" (if necessary - there will be a visible p
Cancel my services
I would like to cancel my mobile immediately and also internet on 4/8/2026 as I will be moving out to the outside of the US.
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Concern moved here to the Customer Service help section.
Need urgent help to connect my internet
Need a technician asap in my hose to connect my internet. i already follow the connect instructions more than 10 timer also changed the modem. The tech appointment is Wednesday but I need him before that date. if I don’t receive help I will need to change to another supplier.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No bill plus added late fees.
Has anyone ever not received their bill for one month and then got that bill with a late fee added on because you didn't pay? Also, how did do we go from being told we're paying ahead of time because we're on a payment plan to being we haven't paid our bill and we still owe? I've been paying $44 a m
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable line snapped in two
Internet isn’t working in Lincoln because of a cable like that is down due to storms. I don’t have a way to directly contact the company. Why does xfinity make customer service so complicated? I should be able to just send an email
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Change address
Hi, I need help resolving an issue with my internet service. I was previously using residential internet at my old address without any problem. After moving, I was told that my new address is classified as a business line, and I’m being required to switch to a much more expensive business plan. This
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet drops nightly
This is getting really old really fast. I've had technicians come out and change the modem and the line, every night they keep saying they are doing "maintenance" Since I put in a uptime monitor to keep track... 3/17 6:21 pm off for 5:01 minutes 3/17 6:26 pm off for 17 seconds 3/18/ 5:49 p.m off for
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Thank you! I came across the MAC clone trick before, but forgot. Thank you! It took me a bit to get things worked out, but I now have a "local" IP again!
IP Geolocation used to be correct...now it's showing me across the country
Hello, I am located in Northern California. Until recently, my Xfinity IP gave me the correct geolocation for my location. Then, I started seeing Google Searches, and other websites that automatically geolocate you, showing me in "Virginia." I initially thought it was just Google giving an error, bu
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"Planned" maintenance - Why are customers NOT being notified at all?
Been experiencing interruptions lately for "planned" maintenance. I saw some responses here saying that there are banners on the website, but honestly, who actually goes to the website on a daily basis? If something is truly "planned", then you should notify customers via email and/or text messages.
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Customer Service
Intermittent Internet connection - almost daily
This is the an attempted conversation with an Xfinity agent (a person I assume) by the name of ChelseaB. She was less than helpful - in fact she was just plain rude. I have wasted hours trying to get a replacement Gateway. The XB10 that was sent to me about 3 weeks ago has caused me nothing but trou
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Customer Service
@XfinityBillie Hi, thank you for your reply. I don’t see the Direct Message icon. could you please advise me where it is. thank you,
Cancel my services
I would like to cancel my mobile immediately and also internet on 4/8/2026 as I will be moving out to the outside of the US.
Question
@user_bjp5kq I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
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Extremely Poor Internet Speeds & Unacceptable Service – Urgent Resolution Needed
I am extremely frustrated with the ongoing internet service issues I’ve been experiencing with Xfinity. Despite paying for a 300 Mbps plan, my actual speeds are consistently far below acceptable levels, and the service quality has been unacceptable on a daily basis. My internet is unreliable to the
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