Xfinity Community Forum

My wifi keeps going out this is the 4th time this month it went completely out.. I pay my every month and have been getting the wifi for years it's not fair you need to fix this problem

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Your Home Network

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Need help connecting my HP 7603 AIO to Gateway XB6 so I can fax. Tried called Xfinity to find out which things were on 2.4 GHz or 5 GHz?

I have a HP 7603 AIO Printer and my Internet is through Xfinity Gateway XB6 and it will not detect a dial tone at all? I have one line from the first telephone line on Gateway to the other 1 Line on my Printer, the 2nd line from 2 Line (EXT) to the 2nd telephone port on the back of Gateway. My phone

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Customer Service

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moving - disconnect

posting to get a DM icon

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Your Home Network

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Online payments blocked after several small payments — please escalate to CSA

Hello Xfinity Support, I recently returned to Xfinity from Verizon only a few months ago, and I’m disappointed that I’m already unable to make payments online. My account now displays: “You’ll need to make a payment in person. Please visit an Xfinity Store near you.” Before this happened, I made sev

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Billing

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Home security

Is it possible to view my camera feed without having the Xfinity app?

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Rules and Automations

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Question on streaming service

Hypothetically speaking, Can we just have the internet service instead of xfinity streaming service?

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Customer Service

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Good evening and thank you for reaching out to us on our community forums @user_8vfrfj! I completely understand wanting to know why the discount stopped being applied. Depending on when the promotion was added, some older offers required

XfinityAldrik

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6 hours ago

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Auto pay discount was stopped??

I was getting an auto pay discount of $10 per month because I also had paperless billing. I was late with a payment one month, but completed it within a couple days. I had continued the auto pay and paperless billing, but my discount is no longer applied. Why did they stop the discount?

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Good evening @Itsartiesworld, and thank you for reaching out to our Forums Team regarding your concerns about payments being withdrawn from your bank account that you believe may be fraudulent. I can certainly understand how alarming and frustrating

XfinityAlyssaA

commented

6 hours ago

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$4495.16 unaccounted for!

I have 22 transactions in my checking account dating between December 2024 and now labeled as withdrawals from Comcast/Xfinity totaling $4.495.16. None of it has been applied to my account. All the Customer Security Assurance group could share is that it is "probably fraud." Comcast cannot/will not

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Auto pay discount was stopped??

I was getting an auto pay discount of $10 per month because I also had paperless billing. I was late with a payment one month, but completed it within a couple days. I had continued the auto pay and paperless billing, but my discount is no longer applied. Why did they stop the discount?

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Billing

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Welcome to the community forums, user_altf89, and thanks for reaching out! I'm sorry that errors are getting in between you and all the content that's available on Peacock Premium. To get a better idea of how we can help, is your Peacock offer includ

XfinitySean

commented

6 hours ago

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Peacock Activation Error

Im still getting the same error despite talking with both xfinity and peacock customer support.

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season is about to begin. Who cares about Disney channel and all that mess. We only want NFL network and Red Zone that we've been paying for for years. As many comments remind us, no discount offered by Xfinity for cutting back on services. You talk

user_6ioplv

commented

6 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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I

$4495.16 unaccounted for!

I have 22 transactions in my checking account dating between December 2024 and now labeled as withdrawals from Comcast/Xfinity totaling $4.495.16. None of it has been applied to my account. All the Customer Security Assurance group could share is that it is "probably fraud." Comcast cannot/will not

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Billing

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New adapter

The adapter sent with my new modem has a short. How do I get a replacement?

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Your Home Network

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Thank you for posting on our community forums, user_9620rj. I'm sorry to hear you'd like to cancel the account. If you don't mind me asking. What's the reason for the cancellation? Is there anything we can do to turn this around?

XfinityDilary

commented

7 hours ago

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Please cancel my internet service

Please cancel my internet service Can’t find a place online where I can do this

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I mostly access Comcast email through the basic Mail app on Mac. When I log into connect.xfinity, there's no CTA to accept Yahoo terms, or notification. It just does the MFA thing and when I supply the code, drops me into my inbox. Because I access

FlyingCircus

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7 hours ago

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May have missed or deleted real email transition offer

There have been so many phishing emails spoofing your Yahoo conversion notice that I may have deleted the real one along with the tens of phishes. Can I be re-sent the notice if it was sent, or have an idea of when it will be sent?

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Thanks for trying @Hardwareman_23! I did some digging and found that this is actually a known issue our backend teams are working to resolve. There is no ETA on a permanent fix right now, so the steps I mentioned earlier are the best way to handle it

XfinityQuemekia

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7 hours ago

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Paramount + on X1 Platform

I have subscribed to Paramount + and watch it on my X1 platform. The interface is glitchy, the video quality poor sometime and when going between advertisements and viewing content it can be glitchy as well. All in all not a good experience. If I watch paramount + outside the X1 platform such as on

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I want to help you clear those three dots from your screen and get your picture back @user_3v5ybu! To confirm, are you still having this issue?

XfinityQuemekia

commented

7 hours ago

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Signal refresh

Three black dots bottom left of screen

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I followed what you suggested and no better. Right now I am not able to watch Paramount+ successfully from this TV as it keeps basically crashing during the advertisement and eventually comes back to a message. Error, try again later. Th

Hardwareman_23

commented

7 hours ago

to the conversation:

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Paramount + on X1 Platform

I have subscribed to Paramount + and watch it on my X1 platform. The interface is glitchy, the video quality poor sometime and when going between advertisements and viewing content it can be glitchy as well. All in all not a good experience. If I watch paramount + outside the X1 platform such as on

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