Xfinity Community Forum

slydemise Thanks for reaching out to us for assistance with your high ping, and packet loss concern. We would be happy to look into the issue, and assist in any way we can. I see you sent us a few direct messages at this point already, and we can con

XfinityEricB

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4 minutes ago

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Xfinity - Ping and Packet Loss are Insanely High Last 2-3 Weeks

The past 2-3 weeks for me have been a nightmare with Xfinity internet in metro Atlanta. My ping is x2-5 higher and my packet loss is absurd. Competitive play is certainly out of the question, but it's so bad I cannot even play anything casually. Oddly enough my speeds are stable and where they shoul

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Good morning @user_z41po1. Thank you so much for the comment. Are you still having troubles with your email? You are in the right place and we are happy to assist you with your emails concerns.

XfinityRoberto

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6 minutes ago

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

Question

@user_ibxi1o Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely appreciate the frustration and impact to your gaming if you are experiencing a high ping with League of Legends. Are you experiencing high ping

XfinityBillie

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6 minutes ago

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Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

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Thank you for reaching out. I am sorry for your experience @user_arw0ys. You mentioned your Ring camera is working therefore you must have a signal. Is your internet intermittent or is there another internet provider/account connected at this locatio

XfinityDena

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9 minutes ago

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Customer service nightmare

extremely frustrated with Xfinity’s repeated failures in providing service. I had to take unpaid time off work to accommodate a scheduled appointment, waited hours at home for a technician who never arrived, and navigated an inefficient and confusing customer service process. This level of mismanage

Question

Greetings, @Shadowsnacks22! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unexpected bill. You should be able to transfer the installment plan on

XfinityJamesC

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10 minutes ago

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Bill help

Hello, I am wondering if there are any options for me to get help with my $900 bill with xfinity right now. I moved recently as I have before with all my services transferring just fine. This last time the agent didnt tell me my cameras would change to full price amounts after moving this last time.

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I have tried many times setting favorites in preferences. And I obviously set the guide to favorites. But the next time I turn on cable I no longer have favorites selected. I have to go back into the guide and reset it to favorites. Very

user_cjj85r

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15 minutes ago

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Favorites

When I go to live tv I would like to default to favorites. When I press the * button I get a choice for default, but there is no option in filter preferences to select favorites. Frustrating. Any fix or work around?

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Many of us in Atlanta or any area forced to route through Atlanta are having this issue. I'd suggest doing a traceroute to well known public IPs (CloudFare, Google, Reddit, or AWS). You can use a free program like PingPlotter to do so. Easy to u

slydemise

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17 minutes ago

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Router Trouble

For the last couple of months I've been experiencing frequent internet drops when using zoom for work. It's very frustrating. I did an internet speed test, and that seemed fine, as long as the signal was coming through, but the connection would still intermittently drop for a minute or two, between

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Also do a general speed test. If you're getting the advertised speed on ethernet then run a traceroute in a free program called PingPlotter. Very easy to use and understand. There's a chance at hop 1 (router) you'll have high packet loss, but again,

slydemise

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22 minutes ago

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Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

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What is your general location? If you're in any area that has to be routed through Atlanta, you've not altered any of your equipment, and you've ran traceroutes to prove it's not your network...just know that Xfinity will be running you through a loo

slydemise

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25 minutes ago

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Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

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I've been having this issue in Forsyth County. Speed is perfectly fine, but since sometime around Dec. 29th or so my ping has been doubled at minimum and packet loss is crazy. I purchased ALL new router, modem, ethernet cables, and coax cables i

slydemise

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33 minutes ago

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Packet Loss at Atlanta Comcast Hops

I have recently started getting significant amounts of packet loss and latency spikes while playing online games. I checked drivers, restarted my machine, restarted the router, and still the issue persists. I have run Ping Plotter to see where the issues lie and consistently the Atlanta Comcast serv

Question

Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type a

XfinityOrlandoM

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43 minutes ago

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WiFi constantly loosing connection while play games

Hi there, i have had xfinity wifi for a very long time, but recently within the last month or so the wifi will lose connection every single time i start playing any online games. Now i can’t even load the game or even get through one game without losing connection. Already tried resetting and factor

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Hello, my ping in my favorite game has been double for the last month or 2

Hello Xfinity, please help. I cannot find a way to get your AI Assistant to connect me to an agent. My ping in League of Legends has been double for the last month or so, then what it has usually been for the last couple of years that I've had Xfinity. It's is not just a problem on my end either. My

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Customer Service

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URGENT: Formal Complaint - Misrepresentation, Bait-and-Switch & Repeated Failure to Resolve iPhone 17 Promo Issue

I am filing a formal complaint regarding deceptive "bait-and-switch" sales practices. On December 29, 2025, I was explicitly promised a $400 discount on an iPhone 17 on the standard Unlimited plan. I have made several separate good-faith attempts to resolve this over the phone on: Jan 4, Jan 7, Jan

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Devices

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Why can’t they just simulcast the games on Fox 13 when the Mammoth are playing? If there is other programming going on that channel, I understand why not. But if there is nothing, why can’t they just substitute programming from one station to the oth

user_fthzpj

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4 hours ago

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Channel 16

When will Xfinity begin carrying Channel 16 in the SLC area. I want to watch the Utah Mammoth games and I can't believe that this local channel is not part of the Xfinity channel lineup.

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KUPX, which is channel 16.1 on antenna

user_fthzpj

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4 hours ago

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Channel 16

When will Xfinity begin carrying Channel 16 in the SLC area. I want to watch the Utah Mammoth games and I can't believe that this local channel is not part of the Xfinity channel lineup.

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Just broadcast the games when they’re on! The network isn’t needed

user_fthzpj

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4 hours ago

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Channel 16

When will Xfinity begin carrying Channel 16 in the SLC area. I want to watch the Utah Mammoth games and I can't believe that this local channel is not part of the Xfinity channel lineup.

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So why can’t they air it on like a dead channel that only comes on live during Mammoth broadcasts? Or just substitute the Fox 13 programming to KUPX on nights when the Mammoth are playing? That’s the easiest solution I can think of. This would allow

user_fthzpj

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4 hours ago

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Channel 16

When will Xfinity begin carrying Channel 16 in the SLC area. I want to watch the Utah Mammoth games and I can't believe that this local channel is not part of the Xfinity channel lineup.

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@XfinityPaula ports.need ports for Ethernet

user_60b9ru

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4 hours ago

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L1 LIE: "Manesh" Fake Sep 5 XB10 Ticket + Escalation

L1 rep confirmed previous agent "Manesh" promised XB10 ticket on Sep 5, 2025, but it was never created. New escalation ticket #[Edited: "Personal Information"]created 4:25AM today for Tier 2 provisioning code override and XB10 self-install kit with priority UPS Next Day shipping. Account: [Edited: "

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Customer service nightmare

extremely frustrated with Xfinity’s repeated failures in providing service. I had to take unpaid time off work to accommodate a scheduled appointment, waited hours at home for a technician who never arrived, and navigated an inefficient and confusing customer service process. This level of mismanage

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Customer Service

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Bill help

Hello, I am wondering if there are any options for me to get help with my $900 bill with xfinity right now. I moved recently as I have before with all my services transferring just fine. This last time the agent didnt tell me my cameras would change to full price amounts after moving this last time.

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Billing

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