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Snowicki, hello there and thanks for reaching out regarding your concern. I totally understand the need of having your speed corrected. I do thank you for going through all the steps necessary and do apologize about your experience here at Xfinity. I
My account is restricted
I recently moved and created a new account. For some reason I’m unable to do anything with my account. As far as I know it’s fully active because I’m using WiFi the contractor set up for this message. I have no idea how to get in contact with a human who can help. I’d appreciate help being able to u
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user_sh1q8o Thank you for stopping in for help with your latency issues. We appreciate you doing all that on your end before reaching out. If the issue is not located at your home, and or an intermittent issue, it may be hard to locate the source, bu
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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Change shipping to pick up
I am set to have equipment shipped but can pick it up. It’s Saturday night. Certainly my order hasn’t gone anywhere.
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Customer Service
Promotion.
I forgot to enter the promo code which I received in my email during my order, to get a $100 gift card, can I still get it, or did I lose it since I forgot to enter it? i tried the chat help, but they told me to call the 1800 number. I called the 1800 number and they told me to go to the physical st
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Xfinity app on all devices only records in real time will not record schedule when it’s set it doesn’t record
So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on
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Xfinity Stream Website
user_glapbr The 3005 error is commonly a connectivity error. Even if your other boxes are working fine, if there is an issue with the connection to your home network, you can get this error. I would recommend using the Xfinity assistant to help troub
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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hello, xfinity ive been customer since 2012, paid and upgraded though the years. back in April i decided to upgrade my modem to the moto MB8611 what supports 2.33Gb/s and is on your supported (list), I then upgraded service from 500mb/s to 1100Mb/s s
My account is restricted
I recently moved and created a new account. For some reason I’m unable to do anything with my account. As far as I know it’s fully active because I’m using WiFi the contractor set up for this message. I have no idea how to get in contact with a human who can help. I’d appreciate help being able to u
Question
user_eu6xu7 There is currently no option to disable that feature at this time.
how do i disable auto extend
i want to disable the auto extend feature for live sports recording
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We are more than happy to take a further look and assist with your billing concerns @user_tq6wkp. To get started, please send us a direct message with your full name, the name listed on the account (if different), and the service address associated w
Rude manager Grand Rapids mi. Store
On 11/15/2025 I had my service downgraded. I was paying 325 monthly this was too much and I had my internet service cut down and my tv. This brought my services to 230 monthly so I thought. After fighting with your chat people they assured me it was lowered. It was not my service was downgraded and
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I am sorry to hear you're running into that roadblock! It sounds like a fantastic setup with the MotoMotion sofa, and I can certainly understand why you'd want that immersive sound experience through your Xumo box @digitaldoofus. I recommend trying t
Xumo has bluetooth settings but wont allow me to connect
I was forced to upgrade from an xfinity flex box. My flex just stopped working one day and when I spoke to xfinity, I was told that it wasn't supported any longer because they changed over to the xumo boxes. Which is super Irritating because it was working perfectly fine and had been for a very long
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I will not accept a answer until my bill I correct
Rude manager Grand Rapids mi. Store
On 11/15/2025 I had my service downgraded. I was paying 325 monthly this was too much and I had my internet service cut down and my tv. This brought my services to 230 monthly so I thought. After fighting with your chat people they assured me it was lowered. It was not my service was downgraded and
Question
I downgraded my service 11/15/2025 but I still have to pay until 2/1/26 an amount of 375 a month for services I have not received. [Edited: "Language"] how can you people charge me for services I have not had
Rude manager Grand Rapids mi. Store
On 11/15/2025 I had my service downgraded. I was paying 325 monthly this was too much and I had my internet service cut down and my tv. This brought my services to 230 monthly so I thought. After fighting with your chat people they assured me it was lowered. It was not my service was downgraded and
Question
I’m currently experiencing this. After hours I’d chatting, I will visit my local office with hopes they can connect the 2 apple watches I have for my young children.
Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?
Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus
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Keep getting error code 3005 on the main TV (directly connected to the main (big) box . TV connected to a satellite box seems to be working. Every other streaming service we have seems to work without a hitch. Will changing the box make a dif
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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Hello @flsvedlund, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still not able to receive text messages?
Switched to Xfinity mobile and my iPhone is now not receiving any SMS messages
I just switched from ATT to Xfinity mobile, and I have an iPhone 16. Prior to the switch my SMS messaging was working fine. Since switching, I can receive iMessages, but not SMS messages. This is incredibly problematic because I am not receiving any of the two factor authentication code texts to log
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user_2f7att, hello there and thanks for reaching out regarding your pods. I totally understand the need of getting them to work. I've experienced some of what you have. When you unpaired them, are you not able to repair them back to your account and
Xfi Pods
I have 3 xfi pods that have been working just fine. All of a sudden two of them disconnected and started flashing white as if they can't connect to the network and they show up as "offline" in the app. Whenever I try to set them up again I get stuck on "Waiting for wifi extender to come online" scre
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user_rzji5f Thank you for letting us know you are having issues with your speed. We have a great page set up to help with troubleshooting. If you check out the Troubleshooting tips page, it should help point you in the right direction. If you get the
Extremely Slow Internet
For the past month I've had extremely slow internet that is only about 1% of the speed that I pay for. I've done quite a bit of troubleshooting on my own to determine that it is the connection that comes from the ISP that is slow and is not being bottlenecked by the modem or router. I've checked the
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user_y3zi30, ok, thank you for sharing. Is this only happening to one program or multiple?
tech support
In the middle of the movie, it gives me a black screen and sometimes it comes back and sometimes I have to change channels because it seems stuck on the black screen
Question
Hey there @user_a273r6! Thanks for reaching out! I understand wanting to get your equipment as soon as possible! If the order is already in progress, unfortunately we can't switch it to a store pickup. However, you have two great options:
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Change shipping to pick up
I am set to have equipment shipped but can pick it up. It’s Saturday night. Certainly my order hasn’t gone anywhere.
Question