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Only one but I have made that payment since then it was in September
Service disconnect
I have been with xfinity for about five months. My bill just became two months past due on the 15 of this month. All I need is 6 extra days to make the payment. My family and I all use the service daily for school work. I understand about my returned check but I made the payment and just made anothe
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Removal of aerial connection and placing it underground
Hi, I have an aerial line that needs to be removed and placed into the existing underground vault so the utility pole can be removed. I've opened at least 3 support tickets with Xfinity customer support and they've all been closed without resolution. Can someone here help me with this? This is not a
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Missing pedestal cover
I have a comcast pedestal in my yard that's missing a cover. How can I get this fixed?
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I didn't see that on their website, is that just something knew they still offered?
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
Question
Turns out I'm not getting DOCSIS 4. So no FDX. I don't have an ETA for when I will get the service I am paying for.
Upgrade to 2gb/2gb Service
Just upgraded to 2gb/2gb service and installed a new XB10 modem. I'm seeing speeds of 1.5gb down and .5gb up. It's slower speeds than I saw with my Arris modem. And I'm paying more for less! If I had to guess I'm not seeing DOCSIS 4.0. I tried the chat bot, but went in circles. Thanks Brad.
Question
Adding Name to Billing Statement
Hello, I need assistance in adding my wife to the billing statement on the account for proof of residency purposes. Do I need to had her under the manager role on the account as well? Thank you.
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Billing
user_lruigt - Thank you for sharing to other readers may benefit from this info! We appricate you being part of the Xfinity Forums community!
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Xfinity Member benefits started getting this error a few days ago
Question
Removal of aerial connection and placing it underground
Hi, I have an aerial line that needs to be removed and placed into the existing underground vault so the utility pole can be removed. I've opened at least 3 support tickets with Xfinity customer support and they've all been closed without resolution. Can someone here help me with this? This is not a
Question
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Customer Service
user_ftl88o Hello, here is a link that walks our customers thgrough the process so they can view their channel line up https://www.xfinity.com/support/articles/id11-channel-lineup. Are you considering making any changes to your plan? If so I am happy
Channel lineup
I typically have at least one of my PC's with the channel lineup for my area, but about a week ago, it all changed. Before, and the way I like it, the channel logo and number were easy to find and use. The station logo's are now gone, and they rarely load. What is going on? Are others experiencing t
Question
Hey there, @user_wseq1q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your new modem and the network being unavailable. I just want to make sure, were you able
Available network issue
I just received the nee modem but the network I previously used is not available.
Question
Xfinity's wifi x1tv is notorious for having connectivity issues. im having mine replaced with their standard HDMI/COAX boxes again.
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
Question
Camera
I bought to indoor cameras that work fine and I bought the outdoor that won't connect and I'm paying evermonth for a camera no one know how to tell me why it will not connect.....this is a horrible situation and I'm disabled and a elder....
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Devices and Equipment
Missing pedestal cover
I have a comcast pedestal in my yard that's missing a cover. How can I get this fixed?
Question
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Customer Service
The answer from previous post by user_rr0b6n worried for me too. Thanks!!it is Try this workaround Xfinity posted. worked for me. Go to https://customer.xfinity.com/membership/history Click on the "< Back" link.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Thanks for confirming, @user_pw48ml. Had you recently attempted any other payment arrangements, like in the last month or two?
Service disconnect
I have been with xfinity for about five months. My bill just became two months past due on the 15 of this month. All I need is 6 extra days to make the payment. My family and I all use the service daily for school work. I understand about my returned check but I made the payment and just made anothe
Question
Hey there, @user_b8g4rf, thanks for reaching out through the Xfinity Forums regarding your international calls. I can understand how frustrating this is, especially when you’re already halfway through your trip and have contacted support severa
International call doesnt work
Cell issues Traveling for 14 days internationally and so far have not been able to use my phone for 7 days [Edited: "Personal Information”] Have int calling text and internet plan. What i have tries so far: Airplane mode off and on Turned phone off Had tech support reset network settings. Can toggle
Question
She has problems with the ring and speech volume controls. She has also complained that the phone sometimes has no dial tone. The iPhone 17e instruction book for novices I sent her did not provide much help. My sister was recently evaluated as
Xfinity Mobile Store Tech Support Question
Could my sister receive help and instructions at the Xfinity Mobile store on how to download and use the Xfinity Mobile Care Plus app on the iPhone 17e she received in August?
Question
Okay, I appreciate you already giving those steps a try. I will be happy to look into this further. I will just need some account specific information. Please send us a direct chat message with your full name and complete service address to &ldqu
Rewards page error: Cannot read properties of null (reading 'fields')
I cannot receive any of my rewards when trying. I keep getting an error. Dunkin and beetle juice. I javemt had a reward in a long time since the new updated system. Please help.
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It is showing a Minimum payment
Service disconnect
I have been with xfinity for about five months. My bill just became two months past due on the 15 of this month. All I need is 6 extra days to make the payment. My family and I all use the service daily for school work. I understand about my returned check but I made the payment and just made anothe
Question
user_j8ms9k Thanks for reaching out! If you can see the folders when you log in to Xfinity Webmail but not in the iPhone Mail app, the issue is usually that the iPhone hasn't synced or subscribed to those IMAP folders yet. Give the following
XfinityMartyR
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My folders do not transfer to my iPhone mail app.
I can see the folders when I sign in directly under Xfinity. I cannot see the folders in the Mail app on my iPhone. 17 Pro. How do I get them to transfer
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