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@user_1urfja I to am going to change to AT & T fiber this coming weekend??!
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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After hours phone number for customer service
My phone and social media accounts 4 hacked got new phone and want to change WiFi address
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Your Home Network
The triple package that I received is not the same as what I was promised on the phone
Hi, I have been Comcast/Xfinity customer for a long time. Every year I have been given a year contract and at the end of contract, I would make a call to customer support and was given another one year contract. Same thing happened this year too. My one year contract started at $165 and was increase
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Customer Service
@XfinityAmandaB Thanks!
How can I add a reserved LAN ip address in a residential router
I have a LAN device which needs a fixed LAN IP address. How can I set that up? The Xfinity app doesn't seem to offer that option.
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How to request a tech to look at cable entry point?
I'd like to request that a tech come onsite to see if the cable entry point to the house can be moved. What is the process to request this?
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Customer Service
We already pay too much! Comcast has done nothing but raised prices twice yearly. You couldn't eat the cost of these channels rather than lose customers? Makes no sense at all!
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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Port out pin from Xfinity Now Mobile
Hi, I'm having trouble generating the port out pin as my number is not shown in the xfinity now mobile account. Earlier I was on Xfinity Mobile with 2 lines but during the renewal of my internet contract, we moved to now mobile and started having issues. Both the lines were ultimately moved to xfini
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Plan
Reps and supervisors do not care to help
To whom it may concern, I am writing to document a series of ongoing technical issues and unsatisfactory service experiences I have encountered since January. Technical Background: I currently pay for a 1300 Mbps plan. While I understand that wireless speeds will not reach the full capacity of a w
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Customer Service
Internet, TV and security has been offline for 7 hours
Hello, The internet connection, tv, and security has been offline in my home for 7 hours. I tried troubleshooting but nothing is working. A technician needs to come out to check the issue.
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Customer Service
@XfinityAlyssaA Still not fixed. I am having nightly drops. I'm currently using AT&T mifi to log in and complain. Your onsite team made things worse, not better.
Internet drops nightly
This is getting really old really fast. I've had technicians come out and change the modem and the line, every night they keep saying they are doing "maintenance" Since I put in a uptime monitor to keep track... 3/17 6:21 pm off for 5:01 minutes 3/17 6:26 pm off for 17 seconds 3/18/ 5:49 p.m off for
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bilhen Thank you for letting me know the update path. You may not see the option to make a solution since you did not make the original post, but by providing the update that helps anyone else checking the same thread.
How can I add a reserved LAN ip address in a residential router
I have a LAN device which needs a fixed LAN IP address. How can I set that up? The Xfinity app doesn't seem to offer that option.
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I have checked the website directly to confirm my information there. The phone number listed is correct, it's just that it is not actually sending the code to my number. Can you help with this please?
Unable to Verify Correct Phone Number
Hello! I am trying to change my account payment details to a different credit card, but I am unable to since it says I have not verified my new contact information (the Xfinity account is being transferred to myself, the new tenant). When I try to verify my phone number in contact info, I try and se
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Unable to Verify Phone Number
Hello! I need to verify the new phone number in my account in order to change the billing details to my new credit card. However, when I try and verify my phone number, the code is not sending. I try "resend code" and then an error message pops up. I have confirmed that the phone number is correct.
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Sign-In and Account Management
Thanks @XfinityAmandaB That worked great. Thank you so much. Just what I needed. I will say that the actual path in the app for me to change that setting was: View WiFi equipment > Advanced settings > Gateway Admin Tool > All
How can I add a reserved LAN ip address in a residential router
I have a LAN device which needs a fixed LAN IP address. How can I set that up? The Xfinity app doesn't seem to offer that option.
Question
Unable to Verify Correct Phone Number
Hello! I am trying to change my account payment details to a different credit card, but I am unable to since it says I have not verified my new contact information (the Xfinity account is being transferred to myself, the new tenant). When I try to verify my phone number in contact info, I try and se
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Billing
It's ridiculous! Xfinity doesn't care as they would be offering discounts or options and they aren't offering either! Corporate greed isn't a good look! I've already reached out to BAM for internet in our area for much cheaper especially for Seniors.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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bilhen The admin tool does have limited access, but you can still log in. You do have to enable access first. You can do that by navigating to the WiFi tab > View WiFi equipment > Advanced settings > Admin Tool online access, then toggle it
How can I add a reserved LAN ip address in a residential router
I have a LAN device which needs a fixed LAN IP address. How can I set that up? The Xfinity app doesn't seem to offer that option.
Question
user_8zpm1c Thank you so much for reaching out for help with updating your payment information. We do take security seriously, and the contact information does need to be confirmed for any of us to send a verification code. I would recommend ch
XfinityAmandaB
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Unable to Verify Correct Phone Number
Hello! I am trying to change my account payment details to a different credit card, but I am unable to since it says I have not verified my new contact information (the Xfinity account is being transferred to myself, the new tenant). When I try to verify my phone number in contact info, I try and se
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