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I tried both the app and on a computer I have never logged into Xfinity on. Fix it and stop giving people the run around! It’s clearly a problem on your end, not the customer’s end!
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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@XfinityJon I second that.. take my feedback forward as well. Allow bridge mode in XER10 or let us hook right up to the fiber ONT.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Customer Service
I understand my bill was high due to sickness I was on disability, but people don’t like to be lied to or disrespected. I’m leaving my services off. T-Mobile has always shown me respect and never lied to me as a long time customer. You really need to change your customer service. They’re either rude
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Customer Service
Hi there, @user_qqminw! Sorry to hear about the trouble with viewing your bill. Have you tried any of the steps outlined in other responses? Specifically clearing the cache/cookies on your browser and seeing if the bill is viewable in the XFINITY app
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
Question
@user_25bbe1 From my understanding you can enable bridge mode on the XER10. I personally do not have this modem myself as I have the XB8, but I am reading on the XER10 its in the "At a Glance" page of http://10.0.0.1 Do you see that? Doing a factor
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
Question
Hi user_aofvmr! Thanks for reaching out regarding this autopay concern. My team is here to help. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "
Xfinity charged me for no auto pay..while automatically charging me
Xfinity charged me for not being enrolled in auto pay extra $10 while automatically taking the money out of my account..when I talked to customer service they tried to upsell me and said they would readjust my bill...I am waiting on pins and needles to see that happen. Sarcasm miss my internet in Wy
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@XfinityDena Fast forward 2 months later and you are still sending out this new really bad performing Hardware. Just got one last week with my new fiber install. WiFI speeds are terrible even after troubleshooting to no end. 50Mbps.. Want to now ins
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
Question
Xfinity charged me for no auto pay..while automatically charging me
Xfinity charged me for not being enrolled in auto pay extra $10 while automatically taking the money out of my account..when I talked to customer service they tried to upsell me and said they would readjust my bill...I am waiting on pins and needles to see that happen. Sarcasm miss my internet in Wy
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Billing
Same here and I primarily work remote so it is frustrating when I am on a call with a customer and the line drops out.
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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I just got fiber installed as well and got an XER10. Not a fan so far but I found the disable wireless in the admin console when I connected through my browser with the 10.0.0.1 connection. I wanted it so I could add my own router with thorugh puttin
How do I disable the Wi-Fi radio on an XER10 gateway
I have an XER10 gateway with Xfinity fiber internet via an EPON. I want to disable the Wi-Fi radio in the gateway so I can add several Ubiquiti AP's controlled by a Cloudkey Gen2+ controller. I can see how to turn off the SSID broadcast name via the Xfinity mobile app, but I want to DISABLE the Wi-F
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@XfinityDena If I do a factory reset will I be able to configure the wireless details in the admin console or will they still be grayed out? By wireless details I mean change the channel it broadcasts on for 5G / 6G and 2.5G. . Channel bandwidth an
Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.
A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking
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Chico5360 Have you attempted to clear the cache and cookies on your web browser?
Can't access my email!
I can't open my emails, this is my primary account I have had for over 30 years!! It's my business!!
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I have always accessed it through Xfi ity, it just keeping showing scrolling bubbles
Can't access my email!
I can't open my emails, this is my primary account I have had for over 30 years!! It's my business!!
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My email is not functioning. And my password does not work.
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
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I would suggest factory resetting if you are running into issues with your WiFi. If that does not work we may need to have another tech visit.
Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.
A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking
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Chico5360 Are you accessing the email through an email client or directly through the web browser? Thank you very much for reaching out.
Can't access my email!
I can't open my emails, this is my primary account I have had for over 30 years!! It's my business!!
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Hello, @user_f56jcu we can help, but more detail is needed. Are you referring to a Xfinity gateway, TV box, third-party modem, or router? Describe the problem you are running into connecting the device?
WiFi isn’t connecting
My WiFi box through boost mobile isn’t working paid phone bill still not connecting so I can have internet
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I need help connecting a box that I just received to upgrade my current system with Wi-Fi
WiFi isn’t connecting
My WiFi box through boost mobile isn’t working paid phone bill still not connecting so I can have internet
Question
same here 3/4/2026 Cannot read properties of undefined (reading 'slice')
user_qqminw
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Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
Question