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Hi there, @user_ak088k! I am sorry to hear that the games are not coming through. We will look into this so we can get things working once again. I am not seeing this a concern our engineers are working on so want to gather further details. Were you
TBS / TNT channels randomly not working on Xfinity Stream
Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i
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Hi Elaine22, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help. May I ask, have you tried restarting your TV Box? Are there any issues going on, or internet connection issues or maybe more
Pixeling
Every day, just about, around 4 or. 5 pm, there is extreme pixelation on MSNOW and CNN, FOX NEWS comes in clear as a bell while the other 2 channels are unwatchable. Why?
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Hi @XfinityJon, thanks for the response. This isn't particularly helpful though. It just ends up leading me back to the plan selection page, and I already know that the plan isn't an option. I'm hoping to get an idea on the timeline of when the upgr
Mid Split Availability
How can I determine when mid split service will be available in my area? The neighborhood across the street has had it for years. The infrastructure is capable of it in my neighborhood, as demonstrated by a service tech back in June. I haven't gotten any information about it though, and then plans a
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well said. I think a lot of us customers are finding that out.
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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My Xfinity Payment Methods are blocked
To Xfinity Digital Service Representative, I got an email related to decline my bank payment on 10.08.26. Tired to update my payment method on Xfinity app but got an error and told me to go to the Xfinity store. Then, I learned that both my debit card and credit card methods are blocked starting thi
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TiVo Bolt Motorola CableCARD stuck in FWK Loop - Need Validation Lock
Hello, My previously working Motorola CableCARD on my TiVo Bolt dropped its pairing. OOB messages are flowing and Con is YES, but Val shows a hex code and Auth is stuck in an FWK loop. Phone support wants to roll a truck, but this is a backend database provisioning issue. I have two CableCARDs on my
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Non-X1 Service
I am having the same problem, which has persisted for a several weeks. When I called last week, the frontline CS person connected me with someone from Advanced Tech Support, who told me that this issue had been reported and that they were working on.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Billing Increase
Hello, I'm trying to get in touch with billing to understand why my bill went up $40 last month. I will move to another internet provider if I can't get it back to the price I was paying before. Thank you!
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Billing
Current customer
We have been a customer for over a year with internet. We switched to the mobile service traded both of our phones in and bought 2 iPhone 17pros. Upon doing so we were told we would be receiving two rewards 90 days after our service. We received one and now being told the other reward is not going t
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Devices
Let's have a look. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here's the detailed steps to direct m
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
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Why am I supposed to turn in gateway equipment
Xfinity is telling me to returnmy gateway equipment otherwise I'll be charged
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Billing
I've been waiting for Comcast and the Wild to make a deal assuming that somewhere in the $350/mo my Comcast service will include it. If Comcast will not offer Wild+, I'll accept Comcast's suggestion here to "review" my Comcast plan (I'm called "Diam
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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I have a past due balance though
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
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So you're saying as long as i schedule the payment. My service will not be disconnected? Is that what you are telling me?
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
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Unable to verify identity
when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot that doesn't have a prompt that covers identify verification issues. I tried calling the assistance phone number but I
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Sign-In and Account Management
You can pay it when you are ready. If you want to wait for a final bill, as long as you do not have a past due balance, you should be fine.
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
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NOW mobile is a complete AI scam. Do not sign up with them or you will find your self in misery.
Scammed by NOW Mobile
I made a post a few weeks ago about making 3 payments (2 through cashapp, 1 though paypal) to now mobile because they claimed they weren’t receiving the payments. I ended up contacting them after being told i’d be contacted and never was. I was able to make a 4th payment through paypal which went th
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Internet underground cable locating and marking before excavation work
Current customer and I need the Xfinity internet underground lines marked on my property. I will be having ground excavation work performed in proximity to main junction box and want to be sure crews know were buried lines are located. The main line for my street and direct connection line to my hom
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Your Home Network
Hello user_cxcx62, thank you for reaching out here in our Xfinity Community forum. I am happy to help, and to answer briefly, there are several things it could be. It may be best to dom some deeper troubleshooting. Please send us a direct messa
XfinityJeffB
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Severe local WiFi packet loss/latency to Xfinity gateway – Ethernet is clean
Please mind the ChatGPT summary, as we are past my level of understanding of the issue, and I am doing the best I can... I’m looking for help diagnosing what appears to be a local WiFi issue with my Xfinity gateway/network that standard Xfinity diagnostics have not detected. This happens occasionall
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