Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (527.7K)
I tried everything! It won’t let me watch local channels out of my home network. looks like you had this issue years ago when I look at all the thread on this site.
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
Question
Duplicate account for same address
I tried setting up my xfinity internet account online, but they never sent me the equipment. I went to my local xfinity store and they got me set up. Later in the month I got charged for 2 separate accounts, even though I only have equipment and have used the service for one account. I just got emai
Question
•
Customer Service
Got it, user_sch5fn! I am checking for any known issues around this. Also, to confirm, can you log in to your Universal Parks account successfully but then get this error when trying to redeem the tickets, or do you get this error when trying to log
Unable to use promo Universal Studio tickets
I redeemed the tickets on the etds universal parks site. Forgot password and now I am locked out of the account. The site will not let me reset the password. It is asking me to reach to an administrator or HR to fix this. Universal studios say Comcast can do it. Comcast says Universal Studios can do
Question
Thank you for bringing this to our attention @user_9bdqob we want to make sure this gets addressed. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message"
Hazerdious green box outside wires showing and no Internet
Yes I have been getting the run around non stop someone told me they would be out here today and I was out on the priority list. And now Im stuck with no Internet and I'm watching kids play around a hazerdious box with the top off and wires showing and some sparks flying and no one in your tech team
Question
I'm having this same issue on all of my firetvs. Noticed it starting on Sunday. Have uninstalled and reinstalled the Xfinity Stream app, cleared Dara, cleared cache, unplugged the tvs completely for a couple minutes to reset them, all to no av
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
Question
just checking if any updates.
Forum
We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not
Question
@XfinityBillie What is the difference between On and Off on the Power setting? Put another way what is Nap mode?
Fix the sleep mode. This is insane.
We pay way too much money to have you dictate how long I can leave my TV on. I need it on to sleep. Fix this. I will cancel service with you. I cannot believe this is even an issue.
Question
Hazerdious green box outside wires showing and no Internet
Yes I have been getting the run around non stop someone told me they would be out here today and I was out on the priority list. And now Im stuck with no Internet and I'm watching kids play around a hazerdious box with the top off and wires showing and some sparks flying and no one in your tech team
Question
•
Customer Service
No, no request to update the firestick
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
Question
Just replying to myself to say that I received a push notification from the Xfinity Home Android app when I disarmed the system this morning also. Would be nice for others to chime in to confirm IF it's working for them also.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
Question
@Jetben900 Please allow me to get this poor experience turned around, so you get the proper speeds. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
Question
@user_eyvutbqqqqq Thank you for making us aware the to go channels are working on your fire stick and fire cube. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on you
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
Question
Yes I receive the tickets through my membership with Xfinity. I received the code to redeem the free tickets through the xfinity app. I redeemed the tickets, but now cannot use them because I am locked out of my etds.universalparks.com account. I had
Unable to use promo Universal Studio tickets
I redeemed the tickets on the etds universal parks site. Forgot password and now I am locked out of the account. The site will not let me reset the password. It is asking me to reach to an administrator or HR to fix this. Universal studios say Comcast can do it. Comcast says Universal Studios can do
Question
Good morning @user_zf9b5o we would be happy to review your account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "Start
$100 Professional Installation Fee Dispute
Hello, I am formally disputing a $100 professional installation fee that was added to my account. I originally requested a self-installation, but my owned modem could not connect because the existing service/outlet at the residence was not functional. A technician was dispatched and determined that
Question
Showing a different tier. I've had a tech come out and I've been to a store 2 times. Almost ready to just leave Xfinity after 7 years of having them
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
Question
Inconsistent Deal Offers
I tried to get the $50 monthly 1gig for 5 year plan. I am an existing customer and that shouldn't matter. Because my son in the same city 15 minutes away was paying $84 monthly was able to get the 300mbps deal for $40 monthly for 5 years. He has had Xfinity for close to 4 years, while I have had the
Question
•
Your Home Network
Hi user_sch5fn! Thanks for visiting and reaching out on our Xfinity Forum. I understand you can't use the Universal Tickets you received. To confirm, did you originally receive and redeem these through your Xfinity Membership?
Unable to use promo Universal Studio tickets
I redeemed the tickets on the etds universal parks site. Forgot password and now I am locked out of the account. The site will not let me reset the password. It is asking me to reach to an administrator or HR to fix this. Universal studios say Comcast can do it. Comcast says Universal Studios can do
Question

I am requesting escalation to Executive Customer Relations and Xfinity network engineering for an ongoing intermittent connectivity issue in Winona Lake, Indiana. I have supported Internet and network systems on superyachts for more than a decade, so
user_gva4uf
commented
1 minute ago
to the conversation:
0
0
Intermittent Connection
The internet randomly drops outs. I have called repeatedly and have been told the modem is online and nothing is wrong or the problem is local to my home. I have setup ping traces directly to the modem, then to 8.8.8.8, 1.1.1.1, 8.8.4.4 and msn.com. I also had my computer hardwired directly to the m
Question