Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470.9K)
Hello @user_009017, thank you for taking the time to leave a post. Sorry for the experience you’ve had, and I completely understand why you’re frustrated. We want to help get this back on track and make sure your service change is properl
Terrible Customer Service
I have been trying to change my Xfinity service for at least 6 weeks now. First I got confirmation it was done, but it was not. When I chatted again, I was told there were technical issues. Next I was assured it would be taken care of, then the agent left the chat and did nothing. Today, I can’t eve
Question
@user_wjz4z9 Thanks for reaching out to us, we do apologize if we did not set the proper billing expectations on how our billing system works. Since we bill a month in advance, if you made any changes in the middle of your billing cycle the n
Is there 24/7 live agent to talk to and what's the telephone number
Wrong charge on next month's bill
Question
Terrible Customer Service
I have been trying to change my Xfinity service for at least 6 weeks now. First I got confirmation it was done, but it was not. When I chatted again, I was told there were technical issues. Next I was assured it would be taken care of, then the agent left the chat and did nothing. Today, I can’t eve
Question
•
Customer Service
Thank you for the information @user_7plkms. Have you tried placing the order again after clearing cache and cookies?
300 off phone
I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?
Question
Is there 24/7 live agent to talk to and what's the telephone number
Wrong charge on next month's bill
Question
•
Billing
Internet
Service not working I just move and I told them to change my address
Question
•
Customer Service
Revovee footage of break in
Had a break in wifi modem gone but cameras are probably not set up right-hand can I do
Question
•
Your Home Network
Can we still get just modems? Like motorola MB8611, Arris S33, or Netgear cm200?
Can we still get just modems? Like motorola MB8611, Arris S33, or Netgear cm200?
Question
•
Your Home Network
Is there any negotiation regarding Internet Essentials?
I have had Xfinity, this time, since 2021. I always made sure we had it and it was up to date. I qualify for Internet Essentials but I am told I would have to discontinue my service for 90 days. Is there any way around this?
Question
•
Your Home Network
New watch will not activate and phone trade in discount still not showing on my account
I have Been dealing with the device credit issue since November. I’ve been to the store 9 times and have made many many calls wasting hours of my personal time to get this resolved. The only thing I keep Getting told is to call back every few months and they can credit my account but I just Want it
Question
•
Plan
@XfinityAmandaB Hello, yes I am a member. It does say redeemed but I have not used it.
300 off phone
I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?
Question
Hello @user_dpsg16, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out our Incentive Tracker page, which has their contact information and a chat option to reach
Expired VISA Gift Card
Hi Xfinity Support, I recently found a VISA gift card from a promotional offer that expired in 04/26. Would it be possible to have the gift card reissued? Thank you for your assistance.
Question
user_7plkms Thank you for reaching out for help with this offer code. The $300 off phone offer is a benefit we offer our Xfinity members. If you are a member, I would start by checking the status of the offer in your benefits. Does the offer show red
300 off phone
I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?
Question
Expired VISA Gift Card
Hi Xfinity Support, I recently found a VISA gift card from a promotional offer that expired in 04/26. Would it be possible to have the gift card reissued? Thank you for your assistance.
Question
•
Customer Service
@Tommy459158, I would like to investigate this more for you, but I need to pull up your account! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with y
Bad routing
"I'm a gamer in Leesburg, FL (34748) experiencing high latency. My trace route shows my traffic is being backhauled down to Bonita Springs/Naples (ae-36-ar03) before hitting the Miami backbone. This detour is adding unnecessary latency to my connection. Can a network engineer look at the routing for
Question
If I am paying for a sports package that includes NFL Network do I get a discount for the months that the NFL Network is unavailable? I mean, let’s be honest…NFL Network is the only reason to purchase that tier of channels.
JVVV
commented
20 minutes ago
to the conversation:
0
0
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question