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@XfinityVictor Hello. The appt got moved to Friday 9/25. I'll check in here afterward. Thanks.
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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The upstairs tv is on a cable box as well. The connection is fast, normal. The downstairs tv connection is slower. Much, much slower on streaming services, particularly Amazon Prime.
Slow connection
My cable service is slow to connect, especially with streaming services. My tv upstairs doesn’t have this issue. What gives?
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Bill is wrong
Was told I would get free technician hookup with my installation if I was unable to do it myself. Now there's a $100 charge for that and bill was supposed to be auto - pay for $40 and a phone was supposed to be sent to me for that free mobile service for a year Recieved the Sims card but no phone .
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Cancel/Retention
High prices and monthly cap warnings have made me look for other options. I've got a good one, and would like to DM a retention rep to see what Xfinity can offer.
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Customer Service
Help with an online Internet cancellation
I need to arrange an Internet service disconnection for a future date and handle it entirely in writing. Xfinity Assistant could not connect me to live chat, and I do not see the Direct Messaging icon in my forum account. Could an official Xfinity representative contact me by private message to help
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Customer Service
Pro WiFi Extender setup looping - Solid white for 10s then flashing white, activation fails
I'm having trouble setting up my Pro WiFi Extender. During the activation process, the app keeps giving me an error saying "Sorry, this isn't working - We're having some trouble activating your Pro WiFi Extender". Meanwhile, the extender's LED behavior is stuck in a loop: it stays solid white for ab
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Your Home Network
2GB download and upload is my current plan. But my XB8 is not capable of this.
2GB download and upload is my current plan. But my XB8 is not capable of this. Will I be sent an XB10 so that I can get the service the website describes as my current plan? I am currently getting about 350GB upload and my download varies from about 800MB down to 1600MB down. The down was consistent
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Your Home Network
MattB23. Thank you for providing those details and for all the troubleshooting you've already completed. Based on what you've described, this appears to be related to a known issue currently affecting Xfinity Home door and automation notifications in
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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robertsm99. Thank you for taking the time to share this feedback. I can definitely see how closed captions covering part of one of the screens in Multiview would impact the viewing experience and make it difficult to fully enjoy all four programs at
multi view feedback
Need to provide feedback on the multiview and using closed captions. Currently when CC are enabled, you end up only being able to watch 3 of the 4 programs being shown because the CC blocks the image of at least one screen. I'd like to see the CC between the 4 boxes, in that area, along the top and
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tried to change internet service but it did not complete
My account says: "There’s a pending order on your account You can make changes to this order, but not all options are available to modify pending orders." The order was made on August 30th, and it's now September 23rd. Can you help me close?
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Your Home Network
I can’t access my account
Since I move to 97 Longview st West Orange NJ I have being having issues accessing my account. Is this issue is not resolved quickly I’ll be forced to move my services to another company
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Customer Service
Peacock Linked to Old Xfinity Account
I recently moved and linked my old and new Xfinity accounts. I am trying to activate my Peacock benefit on my new account number, but I keep getting the error that my Xfinity account is already linked. I need a Tier 2 agent to manually clear the stale Peacock partner entitlement token off my old acc
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Xfinity Stream Website
Remove home phone
I have xfinity voice i dont want it, it will not allow me to remove over the internet on my own. Please take this useless service off my plan. And stop charging me.
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Customer Service
I am sorry that you are feeling that way, @user_79ae69. Our team can further assist you here. We are able to further investigate this, ensure the work is completed, and stay in touch with you so you. You will not have to keep explaining the situation
Poor customer service
I called customer service as a follow up to the “senior tech” that was sent to reinstall my outside line after storm. He spent 4 minutes at my house, and when I asked where the line would be placed, he said “ you need to adjust your attitude” and walked off job. I have his visit and interaction with
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Your TV box, even with an active show on, will go into screensaver mode, and your VCR, recording what is on-screen, is the Xfinity screensaver?
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Just to make sure I understand, the UPS store nearest you will not take a Comcast/Xfinity dropoff without a label?
4kDvr availability
I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon
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@XfinityDilary Thanks for responding. I have already completed all of the troubleshooting steps listed. My Fire TV Stick 4K (1st Gen) is running the latest available software, Fire OS 6.7.1.1. Xfinity Stream is version 8.16.0.4121. I have signed ou
Location Issue with Xfinity Stream App
I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I
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HELP!!!!!!!!
I recently upgraded and ordered a new device through Xfinity Mobile. The device arrived today, and when I attempted to activate it, I contacted technical support for assistance. Unfortunately, during the activation process, the support technicians made changes to my account that resulted in multiple
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Devices
Hello user_b6adn6, thank you for reaching out to us here in our Xfinity Community forum. We appreciate your time, and I am here to help. Have you tried pulling up your text and call history in the Xfinity app, logging into your account at xfinity.com
XfinityJeffB
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Call and text history emailed to me
I need my call history and text history emailed to mw
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