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Internet disconnection
I would like to terminate my internet connection as I am moving out
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Your Home Network
Funny that you think they will give you an ETA to fix. This has been a mess for years with ppl constantly voicing the issue over and over again. Nothing has changed. The support system is a joke.
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
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user_8mu0jp Extremely sorry to hear about your moms passing. I lost my dad a few years ago, and it was very tough. It is a fairly easy process to get that moved over to your dads name. How to Transfer Ownership of the Account: If you want to
Curious
My Mom passed away but my dad is still alive is there any way we can change the name to his? We would still like to continue using this internet service.
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Hello, @Rajat8 I wanted to check back in with you to see if your tracking information for the iPhone Duo updated with an ETA on delivery.
ETA for iPhone Duo ordered at Xfinity store on pre order day Oct 16
I have no information on when Xfinity is going to deliver my IPhone duo order. Would highly appreciate if they can provide an ETA
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This is a huge problem ongoing for more than a week. Xfinity, can you update us on an ETA for a fix? My sessions time out as I'm watching after 15 seconds or so WITHOUT EVER switching to another window. The application is unusable on PC
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
Question
would like to cancel account
CANCEL Account
I would like to cancel my account as we have switched providers. No need to discuss offers, just need to cancel effective 9/23.
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This Xfinity scenario is not only confusing but ridiculous ! Take the Paramount + away from your Xfinity lineup call it showtime and quit this false narrative
Access to Paramount Plus and Showtime App
I am an xfinity subscriber and pay for showtime and paramount plus (also listed in my acocunt when I login to xfinity website). I cannot seem to access the Paramount Plus service via the internet or on my xfinity box. It does not show any showtime content avalable for streaming. Why can't I access t
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Good afternoon janortoni. I will be happy to look into this further for you. I do just want to confirm I understand the situation currently you are unable to use the Fast Forward feature when recordings are in process, specifically on HP devices. Is
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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If and when that content is added there are multiple communications sent to the folks affected by the change through messages on their monthly statement, account notifications when logging in through the Xfinity app or website, and email/text notific
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Good afternoon @user_qp3dwf. Our team can review your account to see what could be causing your internet speed issues. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Mess
Not getting the speed I'm paying for
I changed my service on Oct10 and it was supposed to start with the new billing period, Oct17. The bill I received on the 17th shows I should be getting 2Gbps (2000Mbps), but my service shows it's still on 1Gbps and the speed test confirms this. Why am I not getting the service I'm paying for?
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That's great information that will assist us in helping you @user_pp6chd! We'd be happy to do so, or if you'd like you can use the Xfinity Plan Builder to update your account services. Simply sign in with your Primary or Manager Xfinity ID to
Convert tv/internet bundle to internet-only plan
I would like to discontinue all Xfinity TV/video services while retaining my existing Xfinity Internet service. I am not looking to cancel my Xfinity account or disconnect Internet service. I want to convert my current TV/Internet bundle to an Internet-only plan.
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texts
My regular texts work, but an iOS update broke my short-code SMS provisioning. Please perform a complete network profile refresh/re-sync on my line
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Devices
@XfinityRay I initiated this thread almost 3 months ago with an update 2 months ago and another 1 month ago. However the issue persists among innumerable users and apparently now extends to computers. 27 days ago you wrote: "Our engineering
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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@user_aqrj1i I currently had a tv package billed each month. I currently singed up for a $10 per/month WiFi coverage. I would like to know how to connect my Printer as well. If your printer is WiFi capable you should follow the directions on
Add service for my printer
I currently had a tv package billed each month. I currently singed up for a $10 per/month WIFi coverage. I would like to know how to connet my Printer as well.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
We keep losing internet
I have tried all of the troubleshooting tools and tips, I need a service tech to come to my home
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request to Review Internet Plan and Lower Monthly Bill
I'm currently subscribed to Xfinity's 1,000 Mbps internet plan, and my monthly bill recently increased by $10. I can't figure out why, as nothing has changed. Could an Xfinity Support representative please assist me via direct message? Thank you.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Coax Outlet Installation
I have my equipment but then realized i do not have a coax outlet in my home. I need someone to come and install one.
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Hello user_k8pzhv thanks so much for taking the time to reach us here via our Xfinity Forums! When you say "losing internet," are certain devices dropping off the network, or is the modem fully resetting each time? Is this a fairly recent occurrence,
XfinityAlfonso
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We keep losing internet
I have tried all of the troubleshooting tools and tips, I need a service tech to come to my home
Question