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Hello @zhappychef, Thank you for the update. To take a deeper look into the issue, we'll need to continue in a DM, so we can securely gather your account information and complete the account authentication process. Once we're able to access the accou

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Where do I manage push notification settings in the xfinity app

I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we

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ESPN Glitching. All other channels ok

Our ESPN and ESPN2 have been unwatchable for the last week. The 2 channels are pixelated and won’t play. We are using boxes on 3 TVs. All 3 TVs have the same issue. All other channels work and ESPN works on the Xfinity Stream App on the iPad. I have done all the troubleshooting steps and reset our b

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Internet outage

How long does it usually take to resolve

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@XfinitySean Thanks for the response. I don't know what to say; I did try uninstalling and reinstalling the app. When I check the version after, it still says v6.6.0 and I still do not have the option to see or set my push notification settings. Tha

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Where do I manage push notification settings in the xfinity app

I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we

Question

@user_2uzni7 What happens if you follow the steps listed here to create a Xfinity ID?

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Access not Authorized

Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.

Question

Returned cell phones and still getting charged

We went to the Xfinity store in Canton to purchase new phones and traded in our current devices in November 2025, were given the wrong shipping label, followed the employee's instructions to correct it, later discovered charges claiming the devices were never received, were repeatedly told the issue

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Brand new modem because the large outage last month fired the old modem... Yes Comcast approved.

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Extremely high latency after outage

We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500

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Constant packet loss as well before and after

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Extremely high latency after outage

We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500

Question

I live in Hillsborough NJ. Have been experiencing pixelation on all HD channels for several weeks now, on both TV's with a box.  A friend who lives a mile from us also has this problem.  I checked all my connections, and last week got new

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Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?

Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t

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user_ysycwa   We’re sorry you and your mother are dealing with this, especially after you spent hours addressing it and were told the balance would be corrected. We can understand how concerning it is to later receive a collection notice f

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billing

I help my mother - 91 with memory and cognitive issues - with managing the business requirements of daily living. In February 2025 the facility she lives in converted cable service in the building through a new master agreement from xfinity to Verizon's Enhanced Community program. Facility managemen

Question

@user_371ye6 - Since we haven't heard from you in a while, we're going to mark this as resolved for now. If you ever need anything down the road, please don't hesitate to create a new post to get started, and our team remains here to support you the

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Cancelled Xfinity NOW services yet being charged for next month

I discontinued my NOW services on May 12, 2026 and received a cancellation confirmation email the next day. However, I was just charged for June via autopay. And I have proof of both mails - 1) Cancellation of services 2) Yet being charged for that service for next month I.e. June When I log into my

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Hey, @user_zf0hn6. Sorry to hear about your service being down! You've come to a great place for support, and our team is always happy to help however it can :) We provide some ways for you to keep track of updates as they become available - you can

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No response to outage

I have had an outage for over 15 hours without any texts from Comcast or communication about the status. When I chat with the Xfinity Assistant or call the Customer Service number, I am immediately blocked because of the outage. I do not see any Xfinity techs in the area. How do I know the status an

Question

billing

I help my mother - 91 with memory and cognitive issues - with managing the business requirements of daily living. In February 2025 the facility she lives in converted cable service in the building through a new master agreement from xfinity to Verizon's Enhanced Community program. Facility managemen

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No response to outage

I have had an outage for over 15 hours without any texts from Comcast or communication about the status. When I chat with the Xfinity Assistant or call the Customer Service number, I am immediately blocked because of the outage. I do not see any Xfinity techs in the area. How do I know the status an

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10

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