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This response proves my point. Once again, I received a generic explanation and was directed back to the same automated system instead of receiving actual customer service. I followed the instructions and received a whopping $6 credit after nearly 1
Customer Service
I am now on day three of my internet going out nearly every hour, and the service has been unreliable all week. On the first day, we were without internet entirely for nearly 12 hours! Every time I try to contact customer support, no matter which prompts I follow, the automated system tells me I can
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This response proves my point. Once again, I received a generic explanation and was directed back to the same automated system instead of receiving actual customer service. I followed the instructions and received a whopping $6 credit after nearly 1
Customer Service
I am now on day three of my internet going out nearly every hour, and the service has been unreliable all week. On the first day, we were without internet entirely for nearly 12 hours! Every time I try to contact customer support, no matter which prompts I follow, the automated system tells me I can
Question
Existing customer options
I am trying to confirm existing customer options for Xfinity internet. I am having a Fiber service provider move into our area, and am seriously considering switching away from Xfinity, especially given the large cost difference. Xfinity has reasonable new customer deals with a 5 price year guarante
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Billing
@user_regcd1 OK then how come other third-party apps like Netflix, Prime Video, Hulu, Discovery+, etc.… are totally fine but not Disney+?! this is ridiculous Comcast. 😠😤
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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I’d like to cancel my Xfinity service
I’d like to cancel my Xfinity service
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Getting Started
Peacock Subscription Activation
I am attempting to activate my free peacock service however when i click "manage streaming" it leads me to the page " We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." what do i do now?
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Customer Service
Cancel my service
Hi Team, I am returning back to my home country due to some personal issues. I have returned the device in Xfinity store. Now i want to cancel my internet service. Could you help me with that. Thanks
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Your Home Network
Awesome, keep us posted on the results!
Peacock Activation
When I select "Activate" with regards to Peacock, a pop-displays, saying: "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I've been trying for several days now. Could someone assist me please?
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It is Xfinity Gig+ internet. I will try incognito mode.
Peacock Activation
When I select "Activate" with regards to Peacock, a pop-displays, saying: "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I've been trying for several days now. Could someone assist me please?
Question
Hi there user_dir8tq, we appreciate you joining us here in the community forums! There's a lot of great content that comes with Peacock Premium, so I apologize that you're running into issues activating your account! For clarification, was this offer
Peacock Activation
When I select "Activate" with regards to Peacock, a pop-displays, saying: "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I've been trying for several days now. Could someone assist me please?
Question
@user_vms00n My team can help with your billing concerns today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support". As you type,
Seeing bill after cancellation over call
I called xfinity a week ago to cancel my services after current billing cycle (one already paid for) ends. This cycle ends August 18, per my understanding. This call was 20 minutes long. Already annoying but accepted the time cost. I did not get any written confirmation for my cancellation. I just g
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Account suspended
Ok well my service has not been working correctly for a while and every time I have a tech appointment they never show up i finally got a tech and now it was working great after being told i was receiving credit i never received. I'm on disability and fixed income and now i am without my services
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Devices and Equipment
Peacock Activation
When I select "Activate" with regards to Peacock, a pop-displays, saying: "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I've been trying for several days now. Could someone assist me please?
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Customer Service
Pixel on discovery can't watch anything
I cant watch discovery because of a pixels problem. Unplugged/ shutoff/ 3 times! Nothing works its very annoying.
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X1
Happened to me too! Their chat system said they cancelled and then I just got an email that I was billed $30. Chatted with them again today and they said they would not give me a refund.
Seeing bill after cancellation over call
I called xfinity a week ago to cancel my services after current billing cycle (one already paid for) ends. This cycle ends August 18, per my understanding. This call was 20 minutes long. Already annoying but accepted the time cost. I did not get any written confirmation for my cancellation. I just g
Question
The EXACT SAME THING is happening to me and I have called Xfinity 4 times in 2 days and they aren’t fixing it!
Peacock Premium Plus
I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!
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Order update
I ordered the new z8. Got a confirmation number and haven't heard anything since. It's been a few weeks.
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Devices
@user_inp7wh, thanks for taking the time to post on our Xfinity Community Forums page. Typically, if you cancel your service for a future date that does not stop statements from generating like they usually do. Once the service is disconnected a fina
Seeing bill after cancellation over call
I called xfinity a week ago to cancel my services after current billing cycle (one already paid for) ends. This cycle ends August 18, per my understanding. This call was 20 minutes long. Already annoying but accepted the time cost. I did not get any written confirmation for my cancellation. I just g
Question
Hello @user_ddk04d, and thank you for posting on our Xfinity Forum Community. I apologize hearing you're having issue activating your Peacock subscription. Is this your very first time trying to activate your Peacock? Try clearing cache / cookies and
XfinityMelinda
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Peacock Subscription Activation
I am attempting to activate my free peacock service however when i click "manage streaming" it leads me to the page " We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help." what do i do now?
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