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Needing App sign on laptop, internet not working with any device.
Roku TV says internet connection is excellent but won't open any app. Iphone won't connect at all. Says strong on laptop but asks for app sign in. Not sure what to do. No devices work with internet.
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Your Home Network
Hey there user_w41f7t, thanks for reaching out through our community forums! All I want to do after a long day at work is throw on something on through a streaming service or play something online, so I fully understand where you're coming from. I'm
Over it
I work 2nd shift and I pay my bill but every time I want to use the internet, my service doesn't work. Im calling At&t tomorrow. Don't care if it was scheduled. This has happened too many times. Do better xfinity!!! [Edited: "Inflammatory"].
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Greetings @MikeyC68! This is certainly not the welcome experience we want for you, especially making it to our platinum status! Since the standard activation links aren't cooperating, send our team a direct message with your full name, the name
Peacock for Platinum Tier - Offer not showing up anywhere
Hello Xfinity team, I was recently upgraded to Platinum tier on my account (maybe >1 month ago), and the free Peacock offer to redeem does not appear anywhere. It seems like a common issue among members, and I have tried everything suggested in this thread and nothing works. Please, I would apprecia
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I also have constant errors watching Paramount+ on every Xfinity box. "Something went wrong! Please try again later." On Air Disasters, I usually get error code -4205 (I think). Nearly all Air Disaster episodes are now unwatchable on Xfi
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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How to get the 12 month promotional discount? Or how to speak to an agent? Xfinity assistant not helpful
How do I reach an agent to discuss promotional discounts? My bill just jumped in the new year after the 12 month discount ended. There’s no option for me to sign up for it on my own
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Your Home Network
I asked Xfinity whether they could tell me which day and which device was responsible for a large data spike on my account. I was told this information is not available. However, about a month ago, while speaking with an Xfinity representative, she
Unexplained Data Usage Spikes since August 2025
Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage
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Over it
I work 2nd shift and I pay my bill but every time I want to use the internet, my service doesn't work. Im calling At&t tomorrow. Don't care if it was scheduled. This has happened too many times. Do better xfinity!!! [Edited: "Inflammatory"].
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Customer Service
user_7wyszs Thank you so much for stopping in for help with this sales experience you had. We appreciate you stopping in to let us know about the unwanted line. This is not at all what any customer should expect when reaching out for help, and we wou
xfinity tried to trick me into getting a mobile line
I am in the process of downgrading my service to internet and 3 streaming channels only, eliminating other tv channels, which I will get through YouTubeTV. But when I couldn't get plan confirmation I was directed to call a customer service number. While on the phone my internet went out. The agent t
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user_3rz74z Thank you for stopping in for help with your services. If you are not currently seeing a posted interruption in the Xfinity app or in the Xfinity status center, I would recommend starting with the Xfinity assistant using the troubleshooti
Outage
Hi, I would like to report an outage. We have no TV or Internet service. We live in Egg Harbor Township in New Jersey on Marshall Drive
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user_ys2yiu, thank you for being the best part of Comcast/Xfinity allow us to resolve your concerns! Feel free to create a new post in the future if you need us and we'd be on our way to help.
I want to know if we get scammed
I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we nee
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Outage
Hi, I would like to report an outage. We have no TV or Internet service. We live in Egg Harbor Township in New Jersey on Marshall Drive
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Customer Service
Thanks for bringing this to our attention here on our community forums! Sorry to hear you're running into issues on your Xbox. To confirm, are you also having issues with Apex Legends, or if it's a different game, is it also published by EA? Can you
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Service assistance
I made several calls to customer support. The last Representative I spoke to was Rico. Rico answered all of my questions with a 10+ higher if I could. Thank you very much Rico!
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Xfinity Compliments
user_cvsbcw, Thank you for reaching out. I hope you are doing well. I see you started a new account, but your profile continues to be linked to your parents' account. I have seen this before, and I'm confident we can help. Generally, we see this
Account Address
I just started a new xfinity internet account today. When I try to access my account on the xfinity app it shows my default account as being at my parents address and my account for my current address is listed as inactive.
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You need either a wired XG1v4 DVR or a wireless Xi6. Those are the only two 4K boxes.
BIslander
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8 minutes ago
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I have a XG1A. I called to get a 4K replacement and Comcast sent me a XiD-P. I have one cable box and one tv.
I have a XG1A. I called to get a 4K replacement and xfinity sent me a XiD-P. I have one cable box and one tv. Not sure I got the correct replacement.
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