Hello, I need help with a billing error and closing a duplicate account.On May 12, 2026, I changed my internet plan to a cheaper one at my address: [Edited: "Personal Information"].Instead of updating my existing account, the system accidentally created a brand new duplicate account. As a result, I

Hi, My internet is working normally at its current location. I have an existing coax outlet in another room that has never been activated. I would like to schedule a technician visit to activate that outlet so I can relocate my modem there. The coax in that room is terminated and comes out of a pass

Dear Xfinity Support, I am writing to formally dispute the incorrect charges on my closed account and to request an immediate zero-balance resolution. Case Summary Service Signed Up For: 300 Mbps Xfinity Home Internet ($25 deposit paid) Actual Performance: Less than 20 Mbps bandwidth at home Cancell

I have purchased Xfinity wifi and then transfer to my roommate as primary account and I became manager to the same account. All the bill statements still show my name. Now I vacated the room and I was removed from manager as well. I don't see any xfinity services active on account. Will the new bill

I need to reset pcpn it successful all my Xbox I need to get it reset please can you help me thank you

Many have voiced their opinion about the really poor design of the Xr15 remote compared to the Xr11. The buttons are too small, it's less comfortable to hold and use and the 'What did they say?' replay button is gone. We all pay a small fortune for Xfinity service and should be provided with equipme

@Xfinity Support To Xfinity Mobile Support, I am writing to formally dispute unauthorized charges on my account and to demand immediate action. On March 30, 2026, Xfinity Mobile Care was added to two Apple Watches on my account ($15/month per watch, totaling $30/month) WITHOUT MY AUTHORIZATION OR CO

Hello, I need help with a billing error and closing a duplicate account.On May 12, 2026, I changed my internet plan to a cheaper one at my address: [Edited: "Personal Information"].Instead of updating my existing account, the system accidentally created a brand new duplicate account. As a result, I

The light on the modem is white Is that correct?

Hi, I recently upgraded my home internet to 1G with the Gateway wifi/modem. Since I made these upgrades, I have experienced video drop off problems with the video conferencing service I use (called Simple Practice). The issue is that the client side video goes dark, I can hear them, they can hear an

Dear Xfinity Support, I am writing to formally dispute the incorrect charges on my closed account and to request an immediate zero-balance resolution. Case Summary Service Signed Up For: 300 Mbps Xfinity Home Internet ($25 deposit paid) Actual Performance: Less than 20 Mbps bandwidth at home Cancell

Hi, My internet is working normally at its current location. I have an existing coax outlet in another room that has never been activated. I would like to schedule a technician visit to activate that outlet so I can relocate my modem there. The coax in that room is terminated and comes out of a pass

This is an urgent matter as someone will be back here tomorrow. It’s imperative a supervisor be in attendance without the employee notified beforehand. This will be in Salem, MA