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@XfinityDilary i’ve tried it on safari and chrome, same issue. I have cleared the cache and still get the error - it just says “something unexpected has occurred - try again later”.
Premium plus not activating
I upgraded to premium plus, but the link to unlink my peacock account isn’t working. I contacted an agent and was told it was a glitch and would be fixed. The agent also told me to follow up with peacock which i did - they were zero help of course. the link is still not working - is there any other
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Hi @user_ps4hjw, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the wireless connectivity issues. Did any of the links provided by @EG help? Are other devices connec
Passwords
I am trying to let my daughter log into her tablet, but can't locate the name of our WiFi and our password.
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Hi, thank you for responding. Today I tried something new - I disabled the McAfee WebAdvisor browser extension on Google Chrome. I learned about this through other online forums. I also was having a similar issue with the Doxy.me videoconferencing p
Packet Loss Burst
Hi, I recently upgraded my home internet to 1G with the Gateway wifi/modem. Since I made these upgrades, I have experienced video drop off problems with the video conferencing service I use (called Simple Practice). The issue is that the client side video goes dark, I can hear them, they can hear an
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Yes, I know my user name is my entire email address. The tech person I spoke with gave up and gave me a phone number for "advanced" tech help. I haven't called yet. I'll post if/when my problem is fixed or I learn anything useful.
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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On what? your phone or Internet?
Monthly bill has more than doubled in less than two years. What can I do to reduce my bill?
My monthly bill was $36.21/month when I first signed up in 2024. Now my bill is $73.22/month, more than double. How can I reduce my bill to be more affordable?
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Ok, thank you for confirming that @user_ls9k49. Have you tried restarting your TV box or performing a system refresh?
D v r records local news, instead of national
We have been recording the NBC. National news and local n b c news for several years.But now, instead of the national news, it records the local news
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user_qunrbg. I can certainly understand how frustrating that would be, especially after being advised that the issue would be resolved and after already reaching out to Peacock for assistance. Is the issue happening regardless of what browser you use
Premium plus not activating
I upgraded to premium plus, but the link to unlink my peacock account isn’t working. I contacted an agent and was told it was a glitch and would be fixed. The agent also told me to follow up with peacock which i did - they were zero help of course. the link is still not working - is there any other
Question
... Anyone know what the admin and password are by default? "admin" and "password" are the defaults, unless a label on your gateway lists a different "admin" login. But before any logins will work, if you haven't already you'll need to follow the in
Admin Tool password
Hi all, I'm trying to use this wacky "admin tool" as the common issue of the xfi crapp not showing all devices for port forwarding is not preventing me from port forwarding. I've tried a few combinations of admin and password but nothing seems to be working. Anyone know what the admin and password a
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I WAS CHARGED 50 DLS FOR ACTIVATION AND PLAN FOR MY MOBILE
JULY 11 2026 I WAS CHARGED 50 DLS ACTIVATION AND PLAN,I CANCELED BEFORE ACTIVATION, JULY 12, I HAVE CANCELLATION NUMBER, AND VIRTUAL ASSISTANT HARSH TOLD ME THAT ONLY TAKES 48 HOURS FOR A REFUND THAT WAS ON JULY 25 2026 I HAVE THE REFUND CONFIRMATION NUMBER,ALSO., SOMEBODY IS PLAYING WITH ME AND MT
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Plan
... Tivo Bolt. I do not get the Host ID or Data ID in the Cablecard(tm) Pairing section because it is stuck initializing ... I'm no expert, but I suspect that it won't be possible to pair the card again without a Host ID (all card types) and,
Need to re-pair cable card after replacing hard drive in Tivo
I need to re-pair the cable card after replacing the hard drive in my Tivo Bolt. I do not get the Host ID or Data ID in the Cablecard(tm) Pairing section because it is stuck initializing. The Conditional Access section shows Con: Yes and Val: I. I've tried rebooting, emoving and reinserting the card
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user_xtm4uj Hello, are you still having service issues?
Packet Loss Burst
Hi, I recently upgraded my home internet to 1G with the Gateway wifi/modem. Since I made these upgrades, I have experienced video drop off problems with the video conferencing service I use (called Simple Practice). The issue is that the client side video goes dark, I can hear them, they can hear an
Question
Employee unauthorized use of equipment-namely a bucket truck.
This is an urgent matter as someone will be back here tomorrow. It’s imperative a supervisor be in attendance without the employee notified beforehand. This will be in Salem, MA
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Your Home Network
Request to activate dead coax outlet for modem move
Hi, My internet is working normally at its current location. I have an existing coax outlet in another room that has never been activated. I would like to schedule a technician visit to activate that outlet so I can relocate my modem there. The coax in that room is terminated and comes out of a pass
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Your Home Network
user_70ff14. Thanks for reaching out and providing those details. If you're connected to your home Wi-Fi and these channels were working on your Amazon tablet previously, it sounds like the Xfinity Stream app may not be correctly recognizing your hom
xfinity app say not on home wifi
I am in my home and using my Amazon tablet connected to my home wifi. The xfinity app on the tablet will play some channels, but on some, it says it cannot play because I am not connected to my home wifi. Those same channels play fine on my desktop computer connected to the same wifi. There have bee
Question
Thank you for visiting our official Xfinity Forums Community support page @user_g5sqn0. We're truly sorry to hear about the frustrating experience you've had, and we apologize for the multiple errors and the significant time you've invested trying to
Complete ineptitude
I have spent over 6 hours on the phone with management and support staff only to be more frustrated than when I started. The changed my service, disconnected my internet all “by accident “ then they can’t fix most of it. They cancelled a box again accidentally. Then they changed my Netflix from no a
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Hello, thank you for reaching out. I understand your concern, especially if you've already transferred your service and are still unable to make calls. You can also view our mobile logo in the upper left-hand corner of your phone. If you are on our n
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Phone transfered
I transferred service earlier just trying to make sure I was taken off your mobile network completely because I can't make calls
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