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Xfinity mobile online order for In store pick up
Hi, if I preorder a phone online, can I pick it up in store? Or does it need to be shipped to my home address.
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Customer Service
billing
I object to ongoing "automatic payments" I only agreed to them for a defined period in order to lower my bill (by a small amount) That period has ended and my bill has ballooned ... beyond reason ... but the "automatic payments" process has continued without my permission and without financial advan
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Billing
Hello user_6ckuec, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help. I see you sent us a DM already, we will continue there.
Switching to NOW Internet
I'd like to switch from Xfinity to NOW Internet. For this, I apparently need to DM to XfinitySupport, and for that, I apparently need to make a post here. So, that's what this is.
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Repeated billing after account should have been canceled
I have contacted Xfinity multiple times about an unresolved billing and cancellation issue. A new Xfinity account at the same address started service on August 14, 2026 and has already been billed and paid, but my old account continued to be charged. I received a cancellation confirmation on Septemb
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Billing
Tried reaching out to the Xfinity Direct message. They did create a ticket for Corporate office and XM team. After two days of ticket creation, they got back to me today saying, they won’t be able to transfer the credit balance from previous account
Xfinity DPP Issue
My DPP limit was changed on the new address. The old address had a DPP limit of $ 8000 and it is now dropped to $ 2000. This is causing issues, while upgrading my phones. I tried contacting Xfinity on this multiple times, but no resolution was provided. I even gave consent for a soft credit check, s
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@jmanoclay Thank you for providing your troubleshooting steps you've taken from your end. Our team can take a closer look at the signal and offer solutions. If you could please send me a DM with your first and last name along with your full-service a
High Uncorrectable Packet Loss while Gaming
I'm getting intermittent packet loss and disconnects. Online games show "Reconnecting" several times per session. I've already ruled out my home network, and the loss starts on the Comcast side: Pathping: 0% loss to my router, then 13–16% loss starting at the first Comcast hop (po-51-rur302.frederic
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RMFJM Great show! I don't blame you for wanting to stay up to date with the new season. It looks like Best Medicine's first season is available on a few platforms, including Netflix and Fox, so if you have FOX or Netflix as part of your lineup, it wa
Best Medicine TV show not available for free On Demand
Last season, I was able to watch missed episodes of Best Medicine On demand. This season, there seems to be a charge? Why?
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Good afternoon, user_lvagh1! Thanks for reaching out to us with your recent billing concern regarding the previous resident's debt. Not to worry! You have reached the right team to assist you! You may visit our XFINITY store to bring the required doc
Billing and being harassed about the previous tenants debt
Signed up for Xfinity Internet services and they were initially nice. Applied for the services at my sons old address where I now live temporarily until I find a new place. They informed me that he had previous debt and they were well aware we were separate households. I set my bill to auto payment
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Hi @user_vy9lw4, I want to make sure I am understanding your issue correctly, are you referring to a Xfinity Video Doorbell, or the brand Ring? While we can easily troubleshoot your internet connection and ensure your home's Wi-Fi signal is strong, o
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my name is [Edited: "Personal Information”]. I have gotten a ring camera today and it’s not working as it should the doorbell rings, but I don’t get it. I don’t receive it on my end
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Exterior Equipment Removal
I have an old Xfinity-branded exterior service box physically mounted to the siding of my house, along with unused Xfinity cabling. I want Xfinity to send a technician to remove the Xfinity box, its mounting hardware, and all associated unused Xfinity exterior wiring, including the service drop if i
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Customer Service
Good afternoon user_rfpymj thanks so much for reaching out to us here on our Xfinity Forums with these account management questions! When transitioning from one account owner to another at the same address, we do want to take special care to ensure
Close previous tenant’s Xfinity account
Hello, my ex-husband just moved out of our shared home. I open my own Xfinity account and Internet service, but I know that he has not canceled his account on the same address. I’m not able to activate my router. I asked him multiple times, but he didn’t get to it yet. Is there a chance to close out
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Cancel Xfinity Internet Without Phone Call
I need assistance canceling my Xfinity Internet service entirely through written communication. I have already contacted the regular billing chat, but they stated they could not complete the cancellation without verbal consent. I would prefer not to use phone support. Can an Xfinity employee assist
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Your Home Network
I did NOT changed my plan, why does my bill go up to 76$?
It said a change to plan has been made which cost me 10 more dollar, but the problem is that I've never change my plan since the last payment. Is this a scam now? What are we doing now?
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Your Home Network
Thank you for reaching out to our team about your promotion ending. I know that increase can be jarring, and I will be happy to explore any options we have from here. In order for me to do that I will have to ask you to send me a direct message with
Monthly Plan doubling
My plan all of a sudden is jumping up from $35 a month to $84 a month. I think there was some promotion I had when I first made the account that must have ended. Is there any way to get a new promotion?
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8+ Hours Trying to Buy Xfinity Mobile — Customer Experience Escalation
I honestly don’t even know where to start with how bad this experience was. I spent more than 7 hours trying to buy 3 phones from Xfinity after Xfinity itself sent me a promotion inviting me to move my family’s mobile service. I called on Monday, and it took me 2 hours just to get the essential info
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Customer Service
Hey there, @user_bk49i0, thanks for reaching out through Xfinity Forums regarding your bill. I understand bill increases can be shocking, and we would be happy to look into this and provide more information. Can you please send us a direct message wi
Why has my bill increased from $51.44 in August to $101.44 in September?
Need information on bill increase.
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Hello, @J.Z.! How is your day going? We can reach out to the technical team in your area to find out if that can be replaced with a vault or moved. Please send us a direct message with your full name and complete service address to “Xfinity Sup
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Is there a flush variant of the green dome or "R2D2" style cable box in the front yard?
My driveway is extended but the smaller green pill shaped cable box affects my ability to fully use the driveway. Is there a flush cover option available that I can request? My concern is guests or anyone unknowingly striking it. I know it is it belongs to Xfinity as there was a tech in the area a f
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