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@XfinityJanelle Yes, it is still stuck in the voice guidance loop. Here is what I have tried so far: - Unplugging the X1 box, waiting for set periods (1 minute, 1 hour, and 1–3 days), and then restarting it - Refreshing and restarting multiple times
Voice Guidance setup loop
My X1 TV box is stuck in a Voice Guidance setup loop. Selecting either Yes or No returns me to the same Voice Guidance screen. I already factory-reset the XR15 remote and power-cycled the box. I also tried a different X1 box and the exact same loop happens. Please check the X1 activation/provisionin
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Goodbye Xfinity- Hello FIOS
I will tell you quite honestly, I thought dish network was bad, it's got nothing on Comcast/Xfinity. About a year ago I called the 800 number because my gardener accidently sliced my cable line. I was told no problem we'll get you a service appt and "oh bye the way, your eligible for a free upgrade
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Customer Service
Data Plan turned to unlimited
Hi, I saw on reddit that I could have an old plan for my internet and I can be switch to an unlimited plan for free, I just have to ask for my account to be updated? May I do so please?
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Your Home Network
I don’t have ping issues - the input loss is still crazy regardless of troubleshooting
Internet been slow for a while
I got the 1Gb plan and the internet has been crazy. 40% input loss for gaming, lagged online meeting, and can only watch 720p videos (anything higher cause constant pause and load every minute) Tried rebooting all devices and the modem and nothing helped. The online test always came back “ok” but in
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user_u4f7er, hope you have been well. Just checking in to see how your new gateway has been working for you. If you have some time, we would appreciate a few moments of your time for an update so we know you are taken care of.
Router delivery
I placed an order to have a router delivered to my new house. It was stated that the delivery would show up either same day or the next day. Seeing as how I made the order in the evening on Sunday, I figured jt would arrive on Monday. It has yet to arrive. I did receive both an email and text saying
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Internet outage
My whole neighborhood has been having issues with internet for weeks, and we are all hard wired. We are all very upset, about 40 homes in my HOA where I'm VP. We are all thinking of switching to T-mobile. My outage has been worse than others, and I work from home. If 40 of us go, we will take others
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Customer Service
Tv no work
About 90% of the time I turn the tv on it way “connecting to you device” with 3 dots and never goes further. I’ll restart the cable box and the WiFi router for 30-60 minutes (trying it 3-10 times) and finally if I get luck it will broadcast live tv. What going on? The WiFi is great. Something with t
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X1
help with bill issue
I'm being billed a late charge for a payment due on 9/11/26 which I paid on 9/2/26 and which has cleared my credit union statement. Please reimburse me for the $13 late charge and clear my credit for that erroneous late payment.
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Your Home Network
Thank you for reaching out to us @Ereyes3xx! I see that you’ve also sent us a direct message regarding needing assistance with updating the name on the account. Please be reminded that sending unsolicited Direct Messages to an Official Employee
How to Direct Message
I do not see the direct message feature. I need to turn off internal voice mail and the directions say to send a direct message. I don't see the "text bubble" to do this.
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@joshua3528, We would like to learn more about your experience so it can be investigated further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with
How to report A community Expert
Was trying to get an explanation on a problem I was having with my attempt to get Xfinity Essentials, when this Person from Xfinity Customer Expert department, sends me a very nasty message basically accusing me of being stupid and lying, This person had only half the pertinent information, was comi
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user_6b368e Thank you for making a post for help with your mobile billing concerns. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account
Executive Escalation – Xfinity Mobile Promotion Not Honored
I am requesting Executive Customer Relations review of an unresolved Xfinity Mobile billing dispute. I was offered one Unlimited Xfinity Mobile line for one year at no extra cost as part of my Xfinity Internet plan, and I received multiple written emails from Xfinity confirming that benefit. During
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Community Best Answer
PROBLEMS SOLVED. Replacing the XG1v3 cable box with an XG1v4 cable box seems to have fixed the problems. It almost certainly fixed the buffering problems (slow start, low-quality image, audio and video out of sync, fits and starts, all usually at t
Paramount Plus Error "Something Went Wrong" just recently
UPDATE (Sep 2026): PROBLEMS SOLVED. Replacing the XG1v3 cable box with an XG1v4 cable box seems to have fixed the problems. Refer to my recent comment for some details. ----- Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramo
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user_14jaly. Have you considered upgrading the iOS to the latest version? That might help with this issue.
Access Denied when accessing a xfinitywifi hotspot
I am getting the following message on my apple devices, on more than one apple device. Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.e4560e17.1788900412.9c67cc8 https://errors.edgesuite.net/18.e4560e17.1788900412.9c67cc8 Here is a sc
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Had a tech come to the house and confirm I need a different box and the guy at the store didn’t give me one that would support the app. Need to be a …14 and I had been given a newer ..13 model. I didn’t keep the correct box as it didn’t have the digi
ESPN app won't load, get "something went wrong". I have the subscription activated. Do I need to upgrade the box? I have AX013ANM X1 BOX.
I activated the subscription. I can get logged into ESPN Unlimited on my computer. I can get into the ESPN App on my iPhone. It just won't load on the X1 box. I tried rebooting the X1 box and still no luck.
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user_b92e42. I completely understand why you feel that way, and I appreciate you sharing your feedback. I can see how disappointing it would be to find a reward you're interested in, only to discover it's no longer available. We certainly value your
Batman movie reward
Why am I, a Diamond member, not being allowed to add "Batman" from my Rewards?
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Hey there, @user_ge9s5y, thanks for reaching out through Xfinity Forums regarding your Disney Plus. I can understand how frustrating that must be, especially if it's happening during every ad break. Is Disney+ content works normally on another device
Disney Plus app freezes during ads
I have had this same problem with Disney + for months. Disney + is unwatchable (using the xfinity box), because it freezes during each ad break. I too have tried all of the troubleshooting tips with no success! When will it be fixed?
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Thanks for posting on our community forums, user_iwgl0d. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Messag
Cancel service
I need to cancel service because I have moved i thought had got take care of but I dont see anything on my account showing that it is getting taken care of and Ai assistant is no help
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Thanks JeffB, much obliged for the response. wouldn't be complaining, but didn't appreciate being jumped on right from the get-go, when the person didn't even have the complete info.
How to report A community Expert
Was trying to get an explanation on a problem I was having with my attempt to get Xfinity Essentials, when this Person from Xfinity Customer Expert department, sends me a very nasty message basically accusing me of being stupid and lying, This person had only half the pertinent information, was comi
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If your device has not been received, you will need to cancel the order and reorder with the correct process @user_6dvexu
iPhone Purchase
Hi I recently purchased IPhone 18 pro max online. Decided I didn’t want to do trade in after completing it. I canceled the trade but want to make sure I still get the 400 off promotion without a trade. How do I know if I am going to get that or not?
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Good evening @user_vt2xbe! Thank you for reaching out to us, intermittent issues can be quite the bother! I see EG also shared a useful thread on troubleshooting connection issues. For troubleshooting purposes, are you seeing this happen on all dev
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Missing Required Option 82/24
Hello! I have been experiencing ongoing intermittent issues where my internet would disconnect throughout the day, which has been happening for the past week. My modem is in bridge mode, if that helps. Troubleshooting Logs DHCPv6[25327]: 72001011-DHCPv6 - Missing Required Option 82 2026/9/15 19:09:4
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