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We are always happy to help @Cowthulu! Was there anything more we could assist you with this evening to help make your experience an even better one?
XB10 modem
When I was ordering my iPhone 18 Pro Max the other day I asked if they had the XB10 modem in stock and expected to hear “not yet” and was surprised to instead hear. Yes but we are currently out of stock. I’m currently on the 2000Mbps/300 plan which is the fastest in the area of the Eugene /Springfie
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user_6wwyqv Thanks for bringing this to our attention. I can understand how frustrating that would be, especially when you're trying to stay connected during games and other events. To help narrow things down, are you experiencing the issue with da
Zero to 1 bars at a middle school with 1000 students that has been there for 70 years.
Hi, I am an Xfinity mobile customer. We pick our child up recently from The service is almost non-existant. I have a new iPhone 17. It is definitely a service issue. Parents go to games, wait for kids, etc. Its brutal. Please improve support.
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Flex is not talking too remote
My remote doesn't talk to my flex, and I replaced the batteries three times in the remote
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Flex
Help talk to live person
I need to know my order to cancel 9 24 26 was put in andtransferred internet only to my new address
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Billing
Thank you so much for sharing this solution! Your post was incredibly helpful and directly assisted me in getting a new replacement modem. After following your advice, it was confirmed that my internet plan qualifies for the new XB10 modem. I really
XB10 modem
When I was ordering my iPhone 18 Pro Max the other day I asked if they had the XB10 modem in stock and expected to hear “not yet” and was surprised to instead hear. Yes but we are currently out of stock. I’m currently on the 2000Mbps/300 plan which is the fastest in the area of the Eugene /Springfie
Question
Xfinity Mobile Billing
After years of receiving free for one year promotion emails and mailer ads, I finally added mobile. My first bill I was charged full price and an activation fee that was also supposed to be free. Apparently, due to me trying to add mobile last year even though the activation never went through and I
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Billing
Change bundle plan
I want to cancel my Xfinity TV service and keep my Internet service. Please tell me the Internet-only price before making the change.
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Customer Service
I don't remember my internet password
I don't remember my internet password
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Rules and Automations
@Again I still say that no one is responsible beyond simply creating the ticket. No one appears to be taking ownership of the issue, following up to determine whether it has been resolved, or ensuring that further action is taken when it clearly has
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
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Good evening @user_1ajl9q! Going from a crystal-clear picture in the first week to blurry football in the second week would definitely catch my attention, especially when everything else appears to be working normally. Is the blurriness happening o
Blurry football games
During the 2025 season and week 1 of the 2026 NFL season, I had no issues with watching crystal clear images of each game. During week 2, I have unwatchable football. For the most part: the games are mostly blurry with moments of crystal clear clarity. Everything is brand new…..TV, cables, wi-fi is
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This post was resolved with a new promotion. Thanks for working with us @user_h868r9.
Xfinity Promotion Price Ended - Looking for Options
My 24-month Xfinity promotion price ended, and the bill has gone up by $40/month. I'm looking to discuss other options to reduce my rate before I cancel my subscription
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Thanks for posting on our community forums, jondlc. We can schedule a professional installation for you. Typically, there is a charge of $100 that will apply. To schedule it, I would need your account information. Could you please send our team a Dir
Preferred Coaxial Port in Apartment Not Working
I had a technician come out last week to my new apartment and install my internet. I had originally requested he install the gateway in the office so that I could use an ethernet cable with my PC, but the coaxial port in the office either didn't have signal or didn't have a very strong signal. As a
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No sound on one channel
No sound
I have one channel that has no noise I turned the TV off for a few minutes then turned it back on and nothing changed. That is the only thing I have done
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No sound
I have one channel that has no noise I turned the TV off for a few minutes then turned it back on and nothing changed. That is the only thing I have done
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X1
user_w9igd9 thank you for using the Xfinity Community Forums page to reach out today. I am happy to assist you with the low-hanging cable you referenced. Let's gather some information privately to get this addressed. Please send us a direct message
Need cable buried- can’t reach Xfinity support
Hi! Reaching out here because apparently this is the only way to get ahold of Xfinity support? my internet cable is low hanging, loose, pulling off the fascia on my house and is dragging on my roof. I am converting my overhead wires to underground, and need my internet cable buried underground in a
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there are places that are not so great, but this is a public school. no doubt, many others have this issue.
Zero to 1 bars at a middle school with 1000 students that has been there for 70 years.
Hi, I am an Xfinity mobile customer. We pick our child up recently from The service is almost non-existant. I have a new iPhone 17. It is definitely a service issue. Parents go to games, wait for kids, etc. Its brutal. Please improve support.
Question
Connect looks normal today! Thanks for your help!
vayankee1
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Xfinity Connect page.
Strange emails listed on left side of Xfinity Connect page. Each one is unknown to me. There is a triangle with an exclamation point after each address.
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