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user_xufxv1 My team can help you with your mobile concerns today. It will require us to obtain your account information. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to in
8 months without receiving a device trade in credit
I am at my wits end after calling and messaging and being patient for a solution for my unprocessed trade in. I bought the iPhone 17 in September using their promotion when upgrading to the Premium unlimited plan with a new device. The promo was for $400 plus the value of a trade in when sending it
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Did not receive promised credit
I spent hours on the phone with multiple agents trying to lower my bill, which has gone up substantially just within a few months. The first agent I spoke with told me that he could remove some channels we don't want which would lower the cost. I clearly told him the type of programming I wanted to
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Getting Started
lindago9, ok thank you for sharing. Apologies here as we ask those questions and provide solutions to better understand the nature of your concerns. This may seem all repetitive, but we're going to ask questions during this time for troubleshooting t
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
8 months without receiving a device trade in credit
I am at my wits end after calling and messaging and being patient for a solution for my unprocessed trade in. I bought the iPhone 17 in September using their promotion when upgrading to the Premium unlimited plan with a new device. The promo was for $400 plus the value of a trade in when sending it
Question
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Billing
Apple has already tried that. That’s why I need this escalated to a senior specialist. Please do that for me.
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
lindago9, oh wow! That is shocking and very helpful. Years ago I had a customer who needed to login to their email on the web and insure their third-party access was enabled. While also verifying that, visit set up your Xfinity Email address with an
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
We really need help with this. I need the email configured to imsp on his phone and have it working. I’ve spent hours on this. I’m exhausted from trying to figure this out with Apple. They say it your servers causing the issues.
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
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Accepted Solution
user_itmr3u, hello there and thanks for reaching out! I completely understand your viewpoint and concerns. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your fo
Requesting assistance to waive Early Termination Fee due to returning to active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I actually started out using Xfinity in my original household, and because of my long-standing loyalty to the brand, I opened another Xfinity account w
Question
Ive been told mine and my husbands email have not migrated yet.
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
You are most welcome @user_o1yb5e, the feedback has been submitted. Was there any additional questions or concerns I can help address today?
Revise Fearnet or chiller; or create a new cable horror channel
Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2
Question
Accepted Solution
Requesting assistance to waive Early Termination Fee due to returning to active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I actually started out using Xfinity in my original household, and because of my long-standing loyalty to the brand, I opened another Xfinity account w
Question
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Billing
@user_th6nr1 thanks for taking the time to post on our Xfinity Community Forums page. I'd love to do everything I can with the video issues you are experiencing. So that we are on the same page, Can you let me know what troubleshooting steps you have
xfinity lies
I have been with xfinity for a little over 2 years. They increased my bill for no reason about 3 months ago. Then they shut our tv box off and said I had to get a new one. I drove up and got a new box. It took 24 hours to get back the bare minimum of channels. Xfinity has now lowered my wifi speed a
Question
Xfinityabel thank you for understanding, and please do see if one of those can make a comeback or a new horror channel entirely can be created. In the meantime I will certainly keep watching shudder and check out Xumo. But i really hope to see a hor
Revise Fearnet or chiller; or create a new cable horror channel
Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2
Question
lindago9, hello there and thanks for reaching out. I can understand your concerns and exhausing work in getting this resolved. We've migrated to Yahoo mail. Have you done your migration yet? When adding your email to your phone, you'd select the Yaho
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
Question
Xfinity is terrible. I can't watch more than three seconds of a video without a pause. You are terrible. I can't wait until we get another internet provider in my area
xfinity lies
I have been with xfinity for a little over 2 years. They increased my bill for no reason about 3 months ago. Then they shut our tv box off and said I had to get a new one. I drove up and got a new box. It took 24 hours to get back the bare minimum of channels. Xfinity has now lowered my wifi speed a
Question
Complaint
My Xfinity email will not configure properly with the mail app on my iPhone. It needs to configure to IMAP and it will not work. I need a specialist to help. I have spent hours in this with Apple. They are saying it’s the fault of Comcast. I need help right away.
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Customer Service
Hi there @user_w5j4s6, sorry to hear about your trouble with your subscriptions! To confirm, have you completed the activation and experiencing issues watching content, or are you having issues completing the activation? Are you receiving errors?
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Help with my streaming service
I have streaming apps that I cannot get into. I added Hulu with Disney and I already have Apple Netflix and Peacock. Can you please have a technician come out
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