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@user_cn71s6 We’re sorry to hear you’re considering canceling your service since you no longer need it. We’d be happy to review your account and assist with processing your request. To do so, please send us a direct message with you
Cancellation of Subscription
I would like to cancel my subscription, there nothing on the app I’ve called I don’t need the service
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I just checked, and it's working now! 🎉🎉🎉
Android Stream Issues.
Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u
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user_0n1g7y - Thank you for sharing! Let's troubleshoot this together. Is this issue impacted certain programs or shows and if show which ones? Have you tried uninstalling and reinsatalling the app on your devices to see if it helps? Do you have othe
Paramount plus blurry screen on my xfinity.
Can't get a good picture for Paramount Plus through Xfinity. All other apps work great. This is happening on my FL tv and my MA tv.
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How to enter a underlined email address
I am an Xfinity customer and want to know how to enter a underlined address in my Xfinity Address Book. Help me please I don't know where to go for help with this.
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I am having the same issue. I have rebooted and waited all network devices, router, switch. APs. I have contacted support but they have not been helpful. Who do I contact? And how do I escalate?
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Cancellation of Subscription
I would like to cancel my subscription, there nothing on the app I’ve called I don’t need the service
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Customer Service
@XfinityJohnG wait, so i pay for a sports package SPECIFICALLY because it has the NFL Network and you're not going to discount that package? What kind of f***ingredients business do you think you're running? If save money by strictly streaming but I
Removing NFL Network?
You're removal of the NFL Network is the last straw. I have been loyal to your company for over 15 years and you want to pull this garbage? I'll be changing services.
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This happens to me and it is only for Amazon Prime when viewing through my box. Sporting events are the worse. Very annoying trying to watch a sporting event. It's the box imo. If I watch it without the box it seems fine.
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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By any chance, have you checked the broadband label to confirm the availability of the 2 Gigabit plan in your new area, Fidhle007?
Customer service is a joke, it's time for a new provider
After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I
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user_xaahe4 Hello are you still having Stream issues?
Android Stream Issues.
Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u
Question
Hello @user_m75dec, and thank you for posting on our Xfinity Forum! We appreciate you being part of our Xfinity Mobile family! You asked a great question! To unlock your Xfinity Mobile device, there are a few requirements to keep in mind: - The dev
About phone service
just wondering when a phone is paid off is the service unlocked for another service company
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Accepted Solution
We better get nfl network back or your company is cooked
Removing NFL Network?
You're removal of the NFL Network is the last straw. I have been loyal to your company for over 15 years and you want to pull this garbage? I'll be changing services.
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@user_1klq83 we will continue from the direct message.
bury cable line in backyard
Hi, We have had internet issues last October (2025) and the cable that was buried had to be replaced. We are still waiting for someone to come to our house to bury this cable. We have called and gone to the store to get this resolved. The utility company came out over a month ago to mark the lines a
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Hi, I sent a direct message to Xfinity support. Now what happens?
bury cable line in backyard
Hi, We have had internet issues last October (2025) and the cable that was buried had to be replaced. We are still waiting for someone to come to our house to bury this cable. We have called and gone to the store to get this resolved. The utility company came out over a month ago to mark the lines a
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@XfinityShawn Initially I was trying to cancel TV and voice and get whatever the best internet was, but in the meantime I bought a house so I figured I would set it up there instead. I'm told there's no 2 gig option at my new house and the "special
Customer service is a joke, it's time for a new provider
After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I
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If you have recently moved, and you had a Peacock subscription at your previous location, since the locations have different account numbers, the system will sometimes notice the subscription tied to your previous account @FRAENIR. Have you spoken w
Peacock No Longer Premium
I recently moved addresses and since then have been encountering multiple issues relating to my internet and subscription with Xfinity that were not occurring at my previous address. One of which is that my Peacock Premium, included in my 1 gig internet subscription alongside Disney Plus, is no long
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Trailers Won’t Play - Most On Demand Selections
Most Trailers for On Demand Movies won’t play any more… says “Unfortunately, you TV Box isn’t compatible”… I’ve essentially stopped watching content on Xfinity On Demand for this reason… really poor service.
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On Demand
All the money I'm being charged for cable and I pay extra for NFL Network and it's unavailable? Am I getting a refund or a discount. Doubt it. Time to cut the cord. I pay over $300 a month! I'm done!
Eaglesteve12
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Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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