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LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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X1
Hello, user_9277e7! Thank you so much for reaching out! I know I'd be wondering that same thing too. Let's work together towards a resolution. Can you share how you're enjoying the show and what channel or app you're using to watch?
Repeats same movies and the same tv show on 2 different channels
Why are 2 separate channels running the exact same tv show for hours on end? Also, the same movies and tv shows over and over. It's expensive as it is I don't understand why we can't do better?
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Thank you for reaching out to us on the community forums regarding your rate, nuevacable-X. We’d be happy to review available options with you. Could you please send our team a Direct Message with your name and service address? Our team can tak
Help me lower bill
Hello, I am contacting you because I need to reduce my bill and try and keep services that I currently have. I need to make a decision if I’m able to keep the service or not can you help
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Thank you for letting me know, @user_qugez1. Feel free to send us a direct message at your convenience.
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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Help me lower bill
Hello, I am contacting you because I need to reduce my bill and try and keep services that I currently have. I need to make a decision if I’m able to keep the service or not can you help
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Billing
Will call for service tomorrow.
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
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Channels and Programming
Cancel tv deceased acctholder
Need to keep Internet but cancel all TV at address
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Sign-In and Account Management
Thanks for getting me up to speed so we are not repeating any steps already taken, @user_qugez1! We will need to get a repeat visit set up to address this. Our in home technicians are the ones that put in a ticket to have line or area maintenance wor
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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The serviceman replaced the modem, don't know if it was necessary or not as it didn't help.
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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I am sorry to hear that, @user_qugez1. We will get to the bottom of this. You may be right that a line needs to be replaced. Has the modem or EMTA and the phone line from the modem to the wall jack or phone been replaced?
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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@user_vfx27c AMEN!
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Static is constant, so much that it's useless to use it most of the time.
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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What frustrates me is having stupid channels I never watch never have this issue. Like MTV. Who cares anymore about that channel. It’s not music videos anymore. Just garbage. Why can’t subscribers have a buffet of channels they want and not si
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Thank you for sharing, @user_qugez1! I understand the urgency with getting all of your calls, especially from your security provider. When did you have a technician out? Do you hear the static during the duration of the calls or does it come in at a
Phone and security system
Why do our phones have constant static? Cost $100 just for service man and still same problem. It also kicks out our security.
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@user_uwncx0 Thanks for stopping in for help with removing the TV option from your account. Our condolences on the passing of the account owner. We do try to make any changes needed as easy as possible during this already stressful time. With that, a
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Cancel tv deceased acctholder
Need to keep Internet but cancel all TV at address
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