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@jch00 No problem. We'll be here. Just reach out when it's convenient for you.
Can't access Xfinity Voice Settings
Can't access Xfinity Voice Settings. have cleared cache, tried multiple browsers and computers, also it does not work with app on phone
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We’d be happy to review any current eligible promotions to see how we can best assist @Castiel47. To get started, please send us a direct message with your full name and the service address on the account. To send a "Direct Message" ("Private"
Re: "Need to Cancel Existing Account and sign up as new customer to get better rate."
Hello i know this is old thread and for the other customers who are having similiar problem i also cancelled my services neither xfinity employee or corporate give a [Edited: "Language"] about their existing customers and nothings gonna change
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My service is scheduled for tomorrow's 18th of june cancellation unless you can give me the same price that you are giving new customers that is $50 a month for gig wifi
Re: "Need to Cancel Existing Account and sign up as new customer to get better rate."
Hello i know this is old thread and for the other customers who are having similiar problem i also cancelled my services neither xfinity employee or corporate give a [Edited: "Language"] about their existing customers and nothings gonna change
Question
user_epx4ks Hello, have you applied for the California Lifeline program?
california LifeLine program
how do I apply for the california LifeLine program for my land line?
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@XfinityRay Thank you. Will reach out tomorrow.
Can't access Xfinity Voice Settings
Can't access Xfinity Voice Settings. have cleared cache, tried multiple browsers and computers, also it does not work with app on phone
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It met the standards again they blocked it for a bill which they can't. My son's phone came from at&t ported in was never on lock until I asked to transfer it.
Xfinity not letting me port my phone out
This company is the worst and customer service they have none. They are refusing to give my sons pin to transfer service for a bill I would have paid but now no I am tired of getting the run around wasting my gas a day of time for [Edited: "Inflammatory"] to say they are blocking it for a bill which
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user_f0m4hz - I’m glad you’re looking to get this taken care of, and I want to make this as smooth and transparent as possible for you. You can use the link below to schedule an appointment ahead of time and skip the wait at your local Xf
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Hey @user_65dqpf, Thank you for visiting our official Xfinity Forums Community support page. Are you able to access the channel but using the Xfinity Remote to go down one channel and back up to get a live picture? What troubleshooting steps have you
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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HI there, @user_aumm27! Thanks for being a NOW Mobile customer! We have a dedicated team that helps with the service. They can be found in the Xfinity Assistant chat at this link, https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry.
Change my NOW Mobile service address
I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.
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Accessing Peacock is not the issue. I can log into Peacock, but it does not show an active plan. When I look at my Xfinity subscriptions here (https://www.xfinity.com/yoursubscriptions), I don't see Peacock present any more, even though I should I h
Peacock subscription unexpectedly stopped
Hello, I have an Xfinity gigabit internet plan that includes Peacock Premium. A few days ago, my Peacock started showing that I didn't have an active plan. When I log into Xfinity to view my subscriptions, only a Disney+/Hulu bundle is visible. There is no Peacock listed under my subscriptions. (Str
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There's a store close by, but will my account be tagged for box replacement or will I have to explain it all over again? Also, and I am dating myself badly here, but what about recordings? Back in the day they were actually saved to the drive in the
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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@user_n1hd36 To create a post: Enter your Xfinity ID and password, then click Sign In. Once logged in, you can create a new post by navigating to the appropriate forum and clicking on the option to start a new thread. Remember to follow the community
Xfinity Mobile Scam
I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad
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Good day XBUser 👋 I appreciate you taking the time to bring your concerns to our community, and you're in the right place for help! When it comes to the Xfinity app/Wi-Fi admin tool, devices connected via Ethernet will not appear as those tools are
Ethernet-Connected Printer Not Showing as Connected Device
A non-WiFi printer connected to the Ethernet port of an XB8 gateway does not show up as a connected device either in the Xfinity mobile app or in the list of Connected Devices using the Admin tool website. However, the printer is recognized and prints using a computer on the network and its IP4 addr
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thanks, i chatted with their support and their reply was this "the existing link needs to be cleared on the Xfinity side (since the activation is initiated and managed through Xfinity Rewards). After they clear it, try the Xfinity Rewards activation
Peacock Acivation
When trying to activate my peacock account it states "Your Xfinity account is already linked to another Peacock account." however it shows no activation on the subscription page.
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No problem, @jch00! This link shows how to send a direct message and has pictures, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514. We look forward to hearing from you!
Can't access Xfinity Voice Settings
Can't access Xfinity Voice Settings. have cleared cache, tried multiple browsers and computers, also it does not work with app on phone
Question
Same exact issue. Xfinity won’t help and Disney won’t help.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Change my NOW Mobile service address
I have a NOW Mobile prepaid account. My service address has been locked to my old house for a year. Phone agents cannot fix it. Please manually update my Service Location identity to my new address.
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Customer Service
Zero credit
I tried to get financed for a phone. They said they would do a soft credit check. I have a near 800 score on all three agencies. I have a freeze on all three. The agencies have told me that this doesn’t impact a soft credit check. Xfinity came back and said I was approved for zero dollars. I’ve spen
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Devices
Thanks for reaching out @04TBird! I can understand how frustrating it is to keep trying to get help and feel like you’re stuck waiting for someone to connect you with a technician. We definitely want to help get your TV box issue addressed and
Worst customer service ever!
Been trying to talk to someone to get a live person technician out to replace my box and they all say still getting in touch with a technician..
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Hello user_pidsy7 👋 If you're looking for any inbox belonging to a comcast.net email address, then you'll want to login with your Xfinity ID and password at connect.xfinity.com/appsuite/. From there your emails should appear 👍More information on yo
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Where are my email messages
Where are my email messages? How do I get to where they are listed?
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