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@XfinityVictor I am also having serious (unwatchable) issues on Paramount when I watch on my tv. Netfliz and Prime work flawlessly, yet Paramount + is absolutely horrible. Why is this happening? What is XFINITY doing about this ? It has gotten progr
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Thanks for dropping by to post on our forums, Tek! Xfinity has not released a newer version of that model, but you're no longer required to have a wired cable box. If you have Xfinity internet, you can have an Xi6 as your primary set-top box if you'd
Newer Version of XG1v4?
Does Xfinity have a newer version of the XG1v4 that uses a coax connection? I only have one box so using a Xi6 is not an option. The XG1v4 is showing its age in 2026 in both app speed and lacking Dolby Vision support.
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@user_56uu6s @XfinityKei @XfinityAlfonso I have this exact same issue and am getting same runaround from support. I don't see how to direct message you. What do I need to do? I've spent 6 hours on the phone with support at this point and tried all
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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user_79kgn4. I'm sorry you feel this way. I understand your hesitation, but I assure you, we're the best team available to help. If you change your mind and would like us to assist further, please send us a DM with your name and service address for f
Worst ever
I am now on hour 6+ on the phone with Xfinity customer service. This company's customer service is a joke. We have been double billed for three years, our service has been cut off repeatedly, and we are still showing that we owe money. Every person with whom we speak sends us to a different person,
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No, I have not been notified to migrate to Yahoo Mail yet, but saw it on the website when I’ve been required to reset my password. Once we deleted my account & added it back, I was not told to shut down & restart my devices. When emails still
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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I use the wired XG1v4s in my house. Didn't want the WiFi boxes.
Trying to activate new 4K boxes
I went to the Xfinity store and got the latest 4K boxes to update my home TVs. I couldn't do the upgrade right away so the rep gave me a number to call: 855-652-3446. The phone menu is abolutely maddening. No way to talk to someone only one response available to text you a link to activate a gateway
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@XfinityBrianH Why is it so difficult to communicate with you all? I’ve been trying to get in touch for a while and I can’t. It’s unfair that I’m being charged every month for a phone that I don’t have, and it’s very frustrating not being able to do
Paying for a phone that I returned
I’ve been dealing with the same issue for weeks now. I returned my old devices, but Xfinity keeps charging me $668 for them. I’ve spoken with multiple agents, been promised credits, escalations, callbacks, and even had a supervisor confirm I shouldn’t owe this — yet the charge is still there. On top
Question
Why is it so difficult to communicate with you all? I’ve been trying to get in touch for a while and I can’t. It’s unfair that I’m being charged every month for a phone that I don’t have, and it’s very frustrating not being able to do anything about
Paying for a phone that I returned
I’ve been dealing with the same issue for weeks now. I returned my old devices, but Xfinity keeps charging me $668 for them. I’ve spoken with multiple agents, been promised credits, escalations, callbacks, and even had a supervisor confirm I shouldn’t owe this — yet the charge is still there. On top
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I need more speed on my infinity pre paid internet
I need more speed on my pre paid infinity cable
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Customer Service
We will wait until our account gets suspended again in a few days. After 6 hours on the phone, the bill still hasn't been resolved and it says we owe on more on our account, which is totally false, and we established that with 7 or 8 different Xfini
Worst ever
I am now on hour 6+ on the phone with Xfinity customer service. This company's customer service is a joke. We have been double billed for three years, our service has been cut off repeatedly, and we are still showing that we owe money. Every person with whom we speak sends us to a different person,
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Low Modem Security
I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?
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Your Home Network
Upgrading from XB6 to XB7
Hello. I've recently updated my current plan from 600mbps to 1.2gpbs. When I was signing up for the plan online, it denoted that I'd need to return my current XB6 equipment in exchange for a new modem. However, the website gave me an error that needed to be resolved with support. I worked with onlin
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Your Home Network
term contract
Hello, I have a term contract and the discount I get goes away on 1/25/26 I believe. I wanted to see if I can do another term contract for 1 year like before and get a similar discount. I'd like to keep the services the same as I have. I sent a direct message 2 days ago but have not heard back.
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Your Home Network
We appreciate your help so we can get to the bottom of this, @user_of67iu. Those may be related, if there is an underlying problem with the internet service. If you are on the same network between the Xfinity Stream website and your TV box, it could
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
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Thanks Bruce. I need two voice ports, and don't need wi-fi, so there is only one compatible product -- the Netgear CM2050V.
Xfinity says my modem is too slow for my maximum service speed -- are they right?
I have an Arris surfboard SVG2482ac, from about 2020. I use it with Xfinity/Comcast Cable. I recently upgraded my Xfinity from 500 Mbps to 1000 Mbps. After doing this, Xfinity sent me an e-mail saying that they checked my modem and determined that it cannot support the maximum new speed of 1000 Mbps
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@user_njhvq1 Thanks for your input. I was frustrated by the same proplem. Changing the Screen Zoom as you said, I was finally able to see the "Edit WiFi Settings" option under the "Share" tab.
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
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Thank you for reaching out to us @user_hsl0l0! I completely understand how frustrating this must be, especially after upgrading to a faster plan. I appreciate you for sharing these details. When an interruption occurs, we can’t run remote troub
internet to work
Xfinity internet never really worked well, so I switched to a faster plan. Now it doesn't work at all. I get spinning balls for everything and can't stream, even though I have a 1Gig plan. No one to answer phone. About 3 days ago, a message came up saying "outage in your area," so they just hang up
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Yes I still need assistance ASAP. If I can’t get this resolved they are going to charge me $1,290.17.
Billing and customer service
Back in November I traded in 2 iPhone 16 max pros for 17 max pros. I have yet to be credited for one of them which I received a letter in the mail that assurant received them both but returned one do to its condition which I understand. The credit has not been received and I was assured all through
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No, but during the playoff, the sound stopped entirely and didn't come back on so I exited each time it happened and then relaunched the app. However, occasionally (twice just this past week), shows I have recorded off cable have several spots in th
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
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Thanks for posting on our community forums, user_mc7741. Are you referring to our NOW Internet service? If so, there are only two options of speed available, 100 Mbps and 200 Mbps. For more information, you can visit us HERE.
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I need more speed on my infinity pre paid internet
I need more speed on my pre paid infinity cable
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