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Can I get a refund?
I pay $156 a month for 1.1 gbps high speed internet. We rarely actually get that. Tonight, for example, tested at 80 mbps. 80 mbps out of whats supposed to be over 1000 mbps. Im wasting my money on this terrible internet service that also has terrible customer service. Tried to use the chat and the
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Your Home Network
I'm searching on the official xfinity website page and is on the main screen saying $300 off smartwatch. First thing I see when I start browsing on xfinity.com official web page. Just annoyed that is is advertised and then after hours of trying to ap
Rewards for $300 smart watch... Ended apparently i will keep my options open for new home/mobile e internet now. NO incentives
Subject: Platinum Member Reward Escalation: Smartwatch Promo Tile Missing from DashboardMessage:"Hello,I am a verified Xfinity Platinum rewards tier member and I am trying to claim the $300 off smartwatch promotion.The promotion tile is completely missing from my active rewards dashboard. I have alr
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Paramount plus with showtime
I’m being billed and I can watch through my cable box but I don’t have a login to watch through the app or on my phone. Comcast isn’t listed as a provider to activate from the list in the paramount t app and paramount isn’t listed on Xfinity.com/yoursubscriptions I can watch through my cable box, no
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Channels and Programming
Missing device
In March, I ordered a new device which was damaged during shipping and sent back. I have called multiple regarding the missing device and I’ve been told that a ticket was started and that I will receive the device in 3-5 days and still nothing. I have been billed every month for the device that I ha
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Devices
Topic: Failure to Cancel Deceased Customer Account and Issue $700+ Refund After Multiple Requests
I am filing a formal complaint regarding Xfinity’s continued failure to close my late grandmother’s account, despite multiple cancellation attempts, multiple conversations with customer service, and submission of her death certificate. My grandmother passed away on October 30, 2025. The following we
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Your Home Network
@user_gb1mmb that makes sense as to why you cannot access an email address. We stopped issuing emails back in June 2024. We no longer assign comcast.net emails.
Xfinity Support
My email is stuck in a loop redirecting to the account-email-information support article on all browsers. I need tier 2 agent to verify my email status settings and re-provision my mailbox.
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Cancel service
Just trying to be proactive and figure out exactly how to cancel my service as simply and painless as possible.
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Getting Started
The account isn’t even 9 months old and I have reached out several times to get access I never have had access to it
Xfinity Support
My email is stuck in a loop redirecting to the account-email-information support article on all browsers. I need tier 2 agent to verify my email status settings and re-provision my mailbox.
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Ongoing Billing Error & Missing Trade-In Credits – No Resolution After 1 Year
I have spent over a year trying to resolve an unresolved Xfinity Mobile trade-in and billing issue. Xfinity has already confirmed receipt of my 2 trade-in devices, yet my trade-in credits were removed and 2 additional lines were incorrectly added to my account. I have contacted support repeatedly an
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Devices
Thank you for confirming that information @Mr.mechanic, we truly appreciate it! Let’s take a closer look at your signal levels to help determine the best next steps to resolve your connection issues. To get started, could you please send us
New Dropline
Hello. I have lived at my current address for a while and I frequently have issues with very spotty and inconsistent internet, and occasionally the cable t v doesn't work. Anytime i've called in a technician always performs some sort of test, and they always tell me that they see a bunch of static a
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It has been quite some time since we actually had it technician out here. But anytime i've called in on the same issue are a different one.It is always commented about how much static and noise that is on the line.When they run their "diagnostics". U
New Dropline
Hello. I have lived at my current address for a while and I frequently have issues with very spotty and inconsistent internet, and occasionally the cable t v doesn't work. Anytime i've called in a technician always performs some sort of test, and they always tell me that they see a bunch of static a
Question
Accepted Solution
Good evening @Mr.mechanic, and happy Memorial Day! We hope you’re having an enjoyable holiday, and we appreciate you reaching out on our Community Forums regarding your ongoing service issues. I do see that you mentioned having technicians o
New Dropline
Hello. I have lived at my current address for a while and I frequently have issues with very spotty and inconsistent internet, and occasionally the cable t v doesn't work. Anytime i've called in a technician always performs some sort of test, and they always tell me that they see a bunch of static a
Question
Accepted Solution
New Dropline
Hello. I have lived at my current address for a while and I frequently have issues with very spotty and inconsistent internet, and occasionally the cable t v doesn't work. Anytime i've called in a technician always performs some sort of test, and they always tell me that they see a bunch of static a
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Customer Service
Hi user_l0uoi0, thanks for reaching out here on the community forums! To get a better idea of the issue you're having, can you confirm which model of cable box you're using? You can find a list with picture of our equipment here: https://www.xfinity.
Live tv will not rewind after watching a DVR recording or a streaming service
After replacing my old cable box with a new one I noticed can no longer rewind the live tv after exiting a DVR recording or streaming service. I have read many Xfinity forum messages but Ive seen no solutions. I have also been to the brick and mortar store 3 times to switch my box. I called and spen
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Hello there @kissfreak1975-, I understand how that can become very frustrating. Have you tried exchanging the HDMI cords on your devices?
Problems with sound randomly going silent for a few seconds and coming back several times
We recently moved and had two new boxes put into our new apartment, one upstairs and downstairs. The picture is great, but the sound keeps going in and out. The Sound will be fine, then randomly it will go silent for several seconds and then come back. This happens several times no matter which diff
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Problems with sound randomly going silent for a few seconds and coming back several times
We recently moved and had two new boxes put into our new apartment, one upstairs and downstairs. The picture is great, but the sound keeps going in and out. The Sound will be fine, then randomly it will go silent for several seconds and then come back. This happens several times no matter which diff
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Customer Service
Hi user_f3h7jo, thanks posting here on the community forums! Sorry to hear that your running into errors! Streaming apps on X1 do require internet service through Xfinity to work. To confirm, do you have Xfinity internet, or do you only have TV servi
Requires xfinity Internet error msg
All of a sudden, I started getting an error message that says “requires Xfinity Internet” when accessing apps I’ve always accessed. My Internet is working just fine. I have unplugged everything and restarted everything. The problem is still there. I cannot get through to Xfinity in any way shape or
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Understand if I go the online route I can direct message customer support, but that option isn't available until i post something. So this is it and i still don't see the direct message icon.
user_cg6wtv
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Cancel service
Just trying to be proactive and figure out exactly how to cancel my service as simply and painless as possible.
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