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xfinity says the port went through and is on their network..i keep getting different live agents who give me different solutions. i have been messaging them for weeks now..Now the latest is that I need a new modem. which doesnt make sense because i w
voice phone
i am having issue getting my voice service activated after porting my home phone number over from Verizon..the customer service isnt being very helpful.
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Oh no, @user_pourd1 I'm sorry to hear that. Is the Xfinity Mobile account still active?-Richard
Transfer mobile number from someone elses account to mine
I have recentely gone through a divorce and my mobile number is still on my x-husband's account, (XXX)XXX-XXXX. I want to transfer my mobile number to my personal account. My x-husband has already called and given permission to do so.
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Repeats same movies and the same tv show on 2 different channels
Why are 2 separate channels running the exact same tv show for hours on end? Also, the same movies and tv shows over and over. It's expensive as it is I don't understand why we can't do better?
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Channels and Programming
xfinity contractor cut my existing internet cable
I need a cable tech immediately - xfinity contractor cut my existing internet cable
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Your Home Network
traceroute rc10.oray.comtraceroute: Warning: rc10.oray.com has multiple addresses; using 121.196.111.176traceroute to rc10.oray.com (121.196.111.176), 64 hops max, 40 byte packets 1 10.0.0.1 (10.0.0.1) 10.372 ms 3.270 ms 2.815
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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happening in happening in Bothell, WA (98011/98021)
severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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the account was closed today because he passed away two weeks ago
Transfer mobile number from someone elses account to mine
I have recentely gone through a divorce and my mobile number is still on my x-husband's account, (XXX)XXX-XXXX. I want to transfer my mobile number to my personal account. My x-husband has already called and given permission to do so.
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My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
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Getting Started
Hello, I have my own personal Xfinity internet account
Transfer mobile number from someone elses account to mine
I have recentely gone through a divorce and my mobile number is still on my x-husband's account, (XXX)XXX-XXXX. I want to transfer my mobile number to my personal account. My x-husband has already called and given permission to do so.
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Still have not recieved trade-in credit and no longer can look at status of my trade-in.
I shipped off my old iPhone for the promotion credit of $700 I got an email saying it was shipped after that I could no track the progress of the trade in and haven’t received a credit yet
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Devices
Can you confirm what version of iOS your iPhone is currently running?
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e https://errors.edgesuite.net/18.2659c817.1772486015.1487376e ive tried clearing cookies, rein
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Hitting the same issue around similar time, can't connect to https://sunlogin.oray.com/
Severe Packet Loss on International Routing - Need IP Lease Release or Escalation to Network Engineering
The Problem Since March 2 night, I cannot access yuque.com (a Chinese website I use for work). The server IP is 203.107.62.20. My local network and WiFi are working fine. The problem is in Comcast's routing. What My MTR Trace Shows I ran an MTR trace from my PC to 203.107.62.20 (30 hops). Here is wh
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Hi there @user_hertz60, and thanks for taking the time to report a downed line. If you could send our team a direct message with your full name and full address, we can work towards confirming it is one of our lines and get it repaired/removed. To s
Main cable line on ground and no one will respond
Hello, The main cable line that runs under the power lines has been hanging extremely low where it was a threat to vehicles driving under it. I had previously reported but nothing was ever done about it. Today a large truck clipped the line causing it to snap back and hit the power line causing a po
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Good afternoon @Ecquis, and thank you for reaching out on our Community Forums with your hotspot issues, we appreciate it. I see you are having trouble joining the XfinityWiFi network even though your credentials are correct. Are you experiencing thi
Wifi hotspot outside of home - "Your Xfinity Internet service is not active"
I have tried to resolve this through chat so many times, and have even gotten a ticket created, but nothing seems to solve this. For the life of me, I cannot join the XfinityWiFi network even though my credentials are correct and I get them confirmed through a pop-up on the Xfinity app.
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Wifi hotspot outside of home - "Your Xfinity Internet service is not active"
I have tried to resolve this through chat so many times, and have even gotten a ticket created, but nothing seems to solve this. For the life of me, I cannot join the XfinityWiFi network even though my credentials are correct and I get them confirmed through a pop-up on the Xfinity app.
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Customer Service
The same thing it wants me to pay to activate the subscription.
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
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It was a pleasure, @user_aby18s working with you in private and getting your Xfinity Mobile concerns addressed and resolved. We do appreciate you and your business! We'll always be here if you need us in the future.-Richard
Xfinity offer for free year of Unlimited mobile line not being honored
Hello. About a month ago I logged into my account and was presented with an offer for a free unlimited mobile line for a year. I clicked on it and followed the sign-up process. However, I've discovered that I am being charged $40/mo for the line. I took screenshots of each screen while I signed up,
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Hitting the same issue around similar time, can't connect to https://sunlogin.oray.com/
user_slm93i
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severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)
Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,
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