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Statement
Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t
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Customer Service
If you don't see the "View Wifi Equipment", try deleting the app and reinstalling it again from the App Store. This happened to me, and after reinstalling the "View Wifi Equipment" button showed up.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Hours of support and no resolution
After days and hours of getting bounced around from person to person, chat, etc., I still have zero resolution to a billing issue. How can I obtain support at the highest level and resolve my issues without spening hours of wasted time.
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Billing
Summary statement
Hi I’m having a lot of issues trying to receive a statement for my Xfinity mobile service. I called multiple times I spoke to multiple people and I went as far as to go to Xfinity store because a customer service Xfinity person. I spoke to said that they could access my information that I needed. bu
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Customer Service
@XfinityAlex Hi. I'm able to receive email on both mobile and computer, and I can send email on my computer, but am unable to do so on my phone. Getting there!!
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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I just spent 30 minutes trying to get in touch with a real person. Can someone please help me? This is ludicrous.
CAN I JUST TALK TO SOMEONE?!
What is happening in the Beverly/Morgan Park/Mount Greenwood/Blue Island area?! I can't connect to an agent, the assistant just useless, and it's been a week of continuous interruptions. This is beyond absurd. I ask for text updates & they only provide updates half the time. I can't find any informa
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Service Severely Impacted / Can't Get Help / Can't Cancel
On December 1st, 2025, Xfinity had a "planned outage" we were told in our neighborhood. After this planned outage, we've had nothing but problems with our connection. The download speeds just randomly fall off to single digits or the connection doesn't work at all. Upload speeds remain constant. Non
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Customer Service
Looks like it's finally time to buy my own modem and get rid of this junk Comcast is pushing.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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@XfinityJeff the PROBLEM is the exact group of people who "need the admin tool" are the exact same set of people who generally run in BRIDGE MODE.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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SBG8300 - Intermittent Outages - 32QAM Upstream Noise - Verified Direct Drop
I am experiencing intermittent outages (T3 Timeouts and DHCPv6 Option 82 errors). I have performed a Direct Drop test (modem connected directly to the service entrance, bypassing all internal splitters/extenders) and the issue persists. Signal Data: Upstream Modulation: 32QAM on 3/4 channels. Upstre
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Your Home Network
@user_fdd4y1 And about 15 minutes ago, the logjam broke and emails are flowing once again!
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Billing before activation
I ordered Xfinity Internet and spoke to a customer service representative, I was specifically told that the billing period would not begin until I activated the service. I have not yet activated the service but have just received a bill with a billing period running December 16th to January 15th. Th
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Billing
I was scammed by Xfinity also they did the exact same thing too me
Transferred from Verizon, was promised my phones would be paid off
Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the
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Thank you. I'm still concerned that the Xfinity App is not working for me. I will try uninstalling and reinstalling the app.
Email via X app
Not able to access email via the Xfinity. Getting a webpage not available error message.
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I need to talk to a live person
If I can't talk to a live person, I literally will not be able to pay for your service anymore. Someone NEEDS to talk to me. I NEED to talk to someone. Your Xfinity Assistant is useless.
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Sign-In and Account Management
Are you aware that the programs that do delete are not removing from the deleted file either?
DVR will not delete recordings
About a month ago, suddenly a bunch of DVR recordings we had deleted, repopulated into our active recordings. Now we can't delete them at all. I've tried to delete them off of the cable box, I've restarted the cable box, I've resynched the DVR. I have researched this endlessly, and have done everyth
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So far the home internet service has been fine. The 1 problem I had whether signing up was that they kept pushing a "free" phone service for a year on me and refused to take NO the an answer. I told them at the start that i would NOT be changing serv
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
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One of my boxes started doing this 3 days ago only when trying to watch tulsa kings. I need to contact support to fix??? Also this seems to be a known issue so why isn't it fixed already??? For what is paid a month...$300 plud for my services this i
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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100% agree. Also not able to receive the $10 monthly discount. I think we are approaching class action lawsuit territory. Deceptive indeed.
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Blocked from Entering Bank Information to Receive Discount
In August 2025 I ordered internet service that was to include a $10 discount for autopay. When I placed the order I had to provide my banking information to set up the autopay. When the first bill came due I was informed that there was an error with my bank transaction and that the payment would be
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