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hallo! anyone there?! I am waiting on a response please.
Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
Question
this matter needs to be resolved ASAP: Your Xfinity account has been placed for collection with SEQUIUM ASSET SOLUTIONS LLC, a collection agency. SEQUIUM ASSET SOLUTIONS LLC will contact you to resolve your outstanding balance. Make a payment at ht
Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
Question
Hello @user_11cfv6 I am very sorry to hear about your experience. While I can confirm that we do not offer any reimbursements for balance of other providers, we can get the interaction reported. No agents should be making promises that are against co
Using unethical practices to get people to sign up
They told me they would take care of my past Internet service provider balance if I signed up that day, kept reaching out to them before installation to make sure they were going to pay the balance, their AI agent sent confirmation that it would be taken care of, and after numerous attempts, I final
Question
Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
Question
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Billing
@user_8txk8x Hello and thank you for taking the time to post here on Forums, Are you receiving emails about the bill? Have you ever used mobile service with us?
BILLING ISSUE
Being charged for a mobile service that you do not have - never used it ever! Please give me an e-mail so I can send you proof! Mine is [Edited: "Personal Information and All Caps"]
Question
I still have the tablet because Xfinity refused to take it back as I was past the 30-day return window. Now they are making me pay for the 'free' device.
Free Tablet
I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from be
Question
Greetings @user_5t51t0, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the experience with the tablet, but you have come to the right place for assistance with this issue. You men
Free Tablet
I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from be
Question
Using unethical practices to get people to sign up
They told me they would take care of my past Internet service provider balance if I signed up that day, kept reaching out to them before installation to make sure they were going to pay the balance, their AI agent sent confirmation that it would be taken care of, and after numerous attempts, I final
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Customer Service
@laura632 yes, that is something you would need to dispute with the credit bureau. I haven't been given the specifics of why it isn't fully removed, but from when opening Collection tickets for customers I've worked with asking to get removed the ans
Collections
Hello I had my account go to collections. I contacted sunrise credit and told me most of the charges are for equipment I still have and can return. I asked for a pay for deletion off my credit and they said they cannot do that . If I go pay in the store and return equipment will comcast recall the d
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Xfinity home app is not working
What’s the issue with Xfinity home app not working
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Devices and Equipment
I am dealing with the exact same thing right now. I cannot get them to take the tablet off of my account and stop paying for it. They were also charging me a fee for a phone line for the tablet which I finally got them to remove. Then every month I c
Free Tablet
I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from be
Question
Why is my Xfinity phone not compatible Note: This comment was created from a merged conversation originally titled Log in
Lon in
I have an Xfinity mobile phone. I recently made some changes and now I can't log into my account
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I pay extra every month for the sports programs and only do that so I can get nfl network. If you don’t have it up and running i would like a refund. When nfl training camps open in July I will get rid of all my xfinity accounts and switch to someone
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Thank you again @user_99tng3 for the information. Have you tried removing the account from the phone and adding it back on?
having trouble setting up email on my iphone
I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.
Question
user_ati01b, Hi there! Thanks for reaching out. I can certainly understand the importance of getting connected to a hotspot while on the go. You've come to the right place. Our team of experts is dedicated to providing solutions over social media. We
Hot Spot connectivity
I work 3 days a week onsite at my company. Their WiFi doesn’t allow me to connect. When I go to hot spot and teetering I can see my phone but it will no let me connect because I have no password. Can you help me get on
Question
Hi there @user_oo12h2 Thank you so much for reaching out on our Xfinity Community Forum about your service issues. I'll be happy to assist. Can you confirm how long have you been experiencing these issues? Also, is this happening during a
Sustained IPv6 TCP Routing Degradation at Houston Core Node (bisbee)
I am a resident of Galveston, TX, experiencing severe, intermittent network outages regarding outbound IPv6 TCP traffic. Extensive diagnostic testing confirms my local gateway is operating at 0% loss. The service degradation is occurring exclusively when traffic is routed through a specific core Com
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I can log into the account fine on that site and my MAC. Just my Iphone has issues
having trouble setting up email on my iphone
I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.
Question
user_744yle Hi there! We are happy to help with the account change and we are glad you contacted us. If you have any questions about the process please review here https://www.xfinity.com/support/articles/account-ownership-change to answer any concer
XfinityJorge
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Transfer of ownership
I need to request account name change form
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