Xfinity Community Forum

user_561lbi Welcome to our community forum! You've reached the perfect place to get help with your Xfinity Email. Are you accessing your inbox from our web portal: https://connect.xfinity.com/appsuite or a third-party program? What happens when you t

XfinityEmilyB

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10 minutes ago

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Emails won’t send from laptop

I can receive emails but cannot send them. I have re entered my password to the outgoing server. Still won’t send

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Thank you. I found it and responded to Demetrise.

user_c750po

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12 minutes ago

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Wrong Pricing since Dec 2025

I signed up for a new plan in December 2025 by phone. Then I went on my account and found a cheaper plan, went on chat, received confirmation, but never received the cheaper plan. Although I called every month, I was told it was a glitch in the system, or yes, I see that, you are correct, and receiv

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@user_ehq9tq Thanks for reaching out. Our team can certainly help you with getting logged into your Peacock account. I have some questions to ask, so we can resolve this for you. How long ago did it expire? Can you visit xfinity.com/yoursubscription

XfinityKei

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12 minutes ago

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Operational Link Reissue

I am eligible for Peacock Premium but it looks like I missed the promotional activation window. I need a corporate representative to manually open a new activation window on my backend profile. I believe this is called an "Operational Link Reissue."

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@user_c750po If you click here How to: Direct messaging within the forum | Xfinity Community Forum it gives you a breakdown of how to send us a direct message with images of what the icons look like

XfinityKam

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16 minutes ago

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Wrong Pricing since Dec 2025

I signed up for a new plan in December 2025 by phone. Then I went on my account and found a cheaper plan, went on chat, received confirmation, but never received the cheaper plan. Although I called every month, I was told it was a glitch in the system, or yes, I see that, you are correct, and receiv

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Hi. So where is the Direct Messaging Icon and what does it look like?

user_c750po

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19 minutes ago

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Wrong Pricing since Dec 2025

I signed up for a new plan in December 2025 by phone. Then I went on my account and found a cheaper plan, went on chat, received confirmation, but never received the cheaper plan. Although I called every month, I was told it was a glitch in the system, or yes, I see that, you are correct, and receiv

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Unresolved Internet Outage Since 7/30/26 – Ticket #79428099 – 7805 Panama St, Miramar, FL 33023

To Xfinity Customer Support, I am writing to file a formal complaint regarding an unresolved internet outage at my service address: 7805 Panama St, Miramar, FL 33023. My internet service went down on Thursday, July 30, 2026. Comcast had been performing work in my area throughout the prior week, and

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Your Home Network

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THANK YOU! Definitely, not a compliment!

user_c750po

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21 minutes ago

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Wrong Pricing since Dec 2025

I signed up for a new plan in December 2025 by phone. Then I went on my account and found a cheaper plan, went on chat, received confirmation, but never received the cheaper plan. Although I called every month, I was told it was a glitch in the system, or yes, I see that, you are correct, and receiv

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I have the same issue. The point is that the iOS Mail App on ky iPhone has no provisions to select pop or imap, in my case it automatically chooses the pop account and my e-mails do not sync accords all devices. I do not have the same issue on

user_70rcll

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22 minutes ago

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imap error message keeps popping up for Comcast email on iPhone 15 pro

I use email through my iPhone 15 pro, suddenly I keep getting an imap error message popping up & outbound email is not sending. I have reset my passwords, deleted the account on my iPhone & added it back again, followed instructions found in the forum and nothing is working. Help me resolve the imap

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You should wait a few days and try again. It can take up to 24 hours for lender systems to update.

DreamSayerZ

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25 minutes ago

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Great credit but denied financing

I have a credit score that’s excellent. I’ve been with Xfinity for a decade with internet. I tried to finance a new phone and was denied. I realized my credit was frozen but now even after unfreezing, I can’t get it run again so I’m stuck. No chat agent or call rep has been able to help. Am I just s

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Operational Link Reissue

I am eligible for Peacock Premium but it looks like I missed the promotional activation window. I need a corporate representative to manually open a new activation window on my backend profile. I believe this is called an "Operational Link Reissue."

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Customer Service

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@user_30no3p Thank you for taking the time to reach out to us here on Forums I can see why that would leave you questioning the information you're receiving. When you're experiencing repeated service interruptions and the tools available are pointing

XfinityKam

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28 minutes ago

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Reporting an outage.

How can I actually report an outage? The outage map says there are no reported outages in my area. When I click on 'report an outage', that link takes me to the chat bot. The chat bot just sends a link to the outage map. It's a never ending cycle. Yesterday, there were constant interruptions with my

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xfinity stream

Comcast claims if you have an xfinity service that xfinity stream is included. This is not correct. The xfinity cable cable service must be on the account to get xfinity stream. An internet acoount is not enough. Be aware of misleading facts.

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Xfinity Stream Website

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user_u7tmwi I appreciate you creating a post and for bringing this to our attention. That is definitely concerning, and I'd recommend replacing the box right away. You can always bring it to a local Xfinity Store to swap it out, or my team can assist

XfinityThomasD

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40 minutes ago

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Cable Box Melted

My cable box fan has broken, it is extremely hot and the plastic enclosure has melted. I’m trying to get help but cannot connect with an actual human being, and “melted hardware” is not one of the selectable options for the useless AI assistant. The AskXfinity bot and the phone bot both just keep of

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Purchased a HP Smart Tank 6003 printer. When I'm in email and want to print data I am unable to get a printout. The message shows - Print Notification; Error printing on HP Smart Tank 6000 Series; The printer couldn't print Xfinity connect you

AnnieMae

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45 minutes ago

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My HP Smart Tank 5100 printer needs a 2.4 GHz network but the Gateway is 5.0. Is there a way to change it?

My new printer has become unusable. HP says to contact my internet service provider. Here is the HP video that says 2.4GHz is required https://youtu.be/O-hSNDCJTTM?si=y0hOIRhxD2mTQuJG Xfinity, please advise. I tried to use the Xfinity chat bot but it didn't understand my question. My HP Smart Tank 5

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Hey @amarkoski , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further for

XfinityJanelle

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54 minutes ago

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Being Billed for 2nd Account I never created

Hello, I am writing regarding an issue with my billing. I have been a paying customer since 2020. In July 2025, I attempted to change my plan because I felt I was overpaying at $108/month. I believed I had successfully switched to a $70/month plan. I recently discovered that instead of updating my e

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Hello @user_m1tcgv, thank you for taking the time to leave a post. Thank you for bringing this to our attention. Sorry to hear about your experience, and can understand how upsetting and frustrating it would be to feel that you were treated disrespec

XfinityMarshante

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59 minutes ago

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Formal report of staff member

I am writing to formally report a staff member named Samuel regarding an extremely unprofessional and disrespectful interaction I had with him. From the beginning of the conversation, Samuel was rude and dismissive toward me. I contacted Xfinity to ask about the discounted Wi-Fi plan that costs $15

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Hi there @Peacemaker02324 Thank you so much for reaching out. I'll be happy to assist. To switch to Internet Essentials Plus, first, ensure you qualify for the program. Then, during the application process, select Int

XfinityDemetrise

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59 minutes ago

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How can I switch to Internet Essentials Plus?

I've tried calling and using the support chat, but I keep getting a person who barely speaks English and either I can't understand them or they don't understand me. I've been an Xfinity customer for about 10 years or more. I have 3 mobile lines and internet. I just can't afford to pay $85 - $95 per

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@XfinityMartyR The tracert specifically shows a loop in the comcast.net backend. There is nothing I can do on my end. Using a VPN, or my 5G phone connection I do not encounter this problem because I'm not routing through the comcast backend. My in

Dangerdad137

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1 hour ago

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Unable to view videos on X: tracert shows a loop in the routing

This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms

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Great credit but denied financing

I have a credit score that’s excellent. I’ve been with Xfinity for a decade with internet. I tried to finance a new phone and was denied. I realized my credit was frozen but now even after unfreezing, I can’t get it run again so I’m stuck. No chat agent or call rep has been able to help. Am I just s

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Devices

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Cable Box Melted

My cable box fan has broken, it is extremely hot and the plastic enclosure has melted. I’m trying to get help but cannot connect with an actual human being, and “melted hardware” is not one of the selectable options for the useless AI assistant. The AskXfinity bot and the phone bot both just keep of

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Customer Service

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