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Worst Xfinity customer support -Highly Frustrated

Hello Xfinity Support, I am highly frustrated with worst customer support you guys are providing. My internet down is for more than 2 hours and you guys make it a regular habit for last few days continuously and last few weeks as well. It's next to impossible to reach out to human support person. Cr

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user_z4cdo7 Thank you for posting on our community forum so we can make sure you have the soonest appointment. With a newborn on the way, I want to make sure this process is seamless as possible. We will not charge you for service that you're not abl

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Appointment to Install Coax Cable [Edited]

Took me 30+ minutes for the guy to get ahold of “dispatch” to set up an appointment that is pretty much at the end of the month so I’m going to be paying for an entire month of internet service and I can’t even access it until the tech comes, in 2 weeks. By that time I’ll have a newborn and I’ll rea

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@roose87 My team would like to look into this further on our end today, and it will require us to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support"

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Not able to activate Peacock Subscription (Outside of 90 day window)

Hello, I am unable to activate my peacock subscription because i am apparently outside of the 90 day activation window. Could someone please assist in adding this option back to my account? Thank you

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user_8bz00z, I see your service is still affected today, and I know it hasn't been easy waiting for answers or updates. When I check the area, I see the local teams are still working to restore services. Unfortunately, I don't have an estimated end t

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TRULY MAD AT COMCAST [Edited]

For a person that works from home - your customer service is about as dismal as it gets. Calling in and getting an automation. The automated attendant stating you are aware of an outage and working to fix it asap… And then giving no option to speak to a customer service representative…. and then dis

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Not able to activate Peacock Subscription (Outside of 90 day window)

Hello, I am unable to activate my peacock subscription because i am apparently outside of the 90 day activation window. Could someone please assist in adding this option back to my account? Thank you

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Worst Internet Connection is experiencing and worst customer support

Hello Xfinity Team, Since last few weeks, I am facing worst internet connection which is affecting work and regular activities for my family. Last three days every afternoon internet is going down for 3 to 4 hours. Every time they are saying they are trying restore the internet connection. I got dis

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Request for Executive Escalation - Promotional Offer Confirmed in Chat Was Not Honored (Ticket [Edited])

06/29/2026 agent Himanshu said my account was qualified for a new deal with a free line and 2nd line for $30/mo for a year. Plus, he can help me waive $25 activation fee for both of my lines. But after I transferred in, I got my mobile bill statement $68.98 in total. I have both transcript and scree

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user_r9ccdu - Hello, and welcome to the Xfinity Forums. Thank you for taking the time to share such detailed feedback about your experience. We truly appreciate you bringing this to our attention. To help clarify for you and for anyone else reading,

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Concern about replacement phone activation guidance

I contacted Xfinity Mobile for assistance activating an Assurant replacement iPhone. I made it clear that this phone was replacing my existing phone on my current line. The representative advised me that I needed to approve an order for a new line with a new phone number, after which they would tran

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No way to conect with an agent  a customer of over 20 years will be leaving due to the ARROGANCE of COMCAST    NO [Edited: "Inappropriate Language"] WAY TO TREAT A DIAMOND MEMBER OR ANYONE FOR THAT FACT Note: This comment was created

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TRULY MAD AT COMCAST [Edited]

For a person that works from home - your customer service is about as dismal as it gets. Calling in and getting an automation. The automated attendant stating you are aware of an outage and working to fix it asap… And then giving no option to speak to a customer service representative…. and then dis

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Thanks for reaching out @user_vx6zcj! I can absolutely understand how upsetting this situation must be, especially when this email address has been in use since 2011 and contains years of important communications. After spending months trying to get

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EMAIL ADDRESS DISAPPEARED FROM ACCOUNT; NO TICKET OPENED DESPITE BEING TOLD IT WAS

Subject: Executive Escalation Request – Inaccessible Email Mailbox To Whom It May Concern, I am requesting assistance from your Executive Customer Relations team regarding an unresolved issue with one of my Comcast/Xfinity email accounts that has been ongoing since May 2026. This email address has b

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2.4GHz device connection

I have a camera that only works on a 2.4GHz WiFi signal. My XB8 router is set up to connect devices to the fastest signal (5GHz or 6 GHz). This prevents my camera from connecting. There is no manual settings in the Xfinity app to do this and trying to log in directly to the Xfinity router is blocked

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Hello user_ttnoy6, thank you for taking the time to post here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to have a look at your account to find more information for you.  To do that, I will need some acc

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Cancelled on Mar 30, just received debt collector notice

I called customer service 3 times total - once to cancel on the last day of my service (4/26), a second time to confirm that I wasn't going to get charged for an additional month (they assured me no, and then I was, so I cancelled that credit card entirely), and a third time to ask why I was still g

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Thank you for reaching out here. That is definitely a frustrating situation, and I will be happy to check on those appointments from here. Can you send me a direct message with the full name and complete address for that service? To send a direct mes

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Terrible Service

We moved into a new house and had a technician schedule for July 6th. Xfinity canceled that day without reason. We waited and no one ever showed up. We called and after over an hour on the phone they rescheduled for the following day. Xfinity then canceled again and would not give us another date fo

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Appointment to Install Coax Cable [Edited]

Took me 30+ minutes for the guy to get ahold of “dispatch” to set up an appointment that is pretty much at the end of the month so I’m going to be paying for an entire month of internet service and I can’t even access it until the tech comes, in 2 weeks. By that time I’ll have a newborn and I’ll rea

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Concern about replacement phone activation guidance

I contacted Xfinity Mobile for assistance activating an Assurant replacement iPhone. I made it clear that this phone was replacing my existing phone on my current line. The representative advised me that I needed to approve an order for a new line with a new phone number, after which they would tran

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user_9d9651 Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Terrible Service

We moved into a new house and had a technician schedule for July 6th. Xfinity canceled that day without reason. We waited and no one ever showed up. We called and after over an hour on the phone they rescheduled for the following day. Xfinity then canceled again and would not give us another date fo

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No internet

No internet. Reset modem

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Cancelled on Mar 30, just received debt collector notice

I called customer service 3 times total - once to cancel on the last day of my service (4/26), a second time to confirm that I wasn't going to get charged for an additional month (they assured me no, and then I was, so I cancelled that credit card entirely), and a third time to ask why I was still g

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