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Coax outlet install
The Coax outlet I have is in a bad spot, can a new one get installed in another location?
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Customer Service
xfinity support
Regarding Further request for cancelation of all service gir the Address 1103 29th St. Anacortes Wa, in The name of my son Adam Sheffield who passed away July 25th. . I am Joan Sheffield, current Address is 14660 La Brisa Rd Victorville Ca 92392, Im The mother of my son who passed away. I requested
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Rules and Automations
How do I cancel service?
The toll free number hangs up on me and the "Schedule A Callback" page never resolves to anything.
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Billing
Billing
I canceled my service last year on Jan 7, 2025. A of match i have had a charge off account with Xfinity with the representatives telling me it's due to early termination of service and unreturned equipment. When I canceled service I went in person to return my equipment and pay all charges. I was to
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Your Home Network
Battery backup
I wanted to order the battery backup for my extender. How do I do that.
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Your Home Network
Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
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Xfinity Stream App
Upgrade
I paid to upgrade my phone got it where I can upgrade it even tho I owe on it Now I wanna trade my a37 for pixel 10 pro. Y can't I do it
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Billing
I asked for help and they refused. I asked Xfinity for help and they refused. I’m willing to join any class action that somebody sets up. This is wrong on every level.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Recurring lag spikes and packet loss every 3–5 minutes while gaming despite modem replacement and line repairs
Hi, I’m having a persistent issue with my Xfinity internet connection, specifically while gaming, and I’m hoping someone can help me determine what could be causing it. I’m experiencing recurring lag spikes/packet loss approximately every 3–5 minutes while playing online games. During the spike, the
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Your Home Network
cancel service
I am trying to cancel my service. The AI chat assistant will not help. Every page I go to says "something unexpected happened" and will not refresh.
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Your Home Network
I am having the same issue for the first time ever. Last week I was able to fast forward and toggle the slider during a in progress recording while watching on my Chrome browser. This week I am unable to. I have cleared cache, closed the browser, lo
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Thanks for the update, user_t991001! Once the electrical issues are resolved, you can reach right back out to us here on the community forums to have a technician scheduled to remove anything we have blocking the signal, and we'll be able to review t
Arris S33 Cable Modem - Intermittent Xfinity Internet Service, Then None at All
We've got (allegedly) 2Gb service to our home here in Northern California. We own an Arris S33 cable modem, which supports up to a 2.5Gb connection speed. It's connected to an eero PoE Gateway and a 3-node eero Pro mesh network. It's worked great for us for most of the last 7 years here. Unfortunate
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Xfinity installer pierced water line
During the install of a new cable line (or the subcontractor replacing the concrete sidewalk) pounded a spike through a water line, and it continues to spew water.
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I am incredibly sorry that you had this experience, and I completely understand why you feel let down and undervalued. Getting behind on a bill is stressful enough on its own @user_yjwgr7. Payment options are handled entirely by the system rather tha
My service
I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several r
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I am happy to hear the issue is resolved, that's great news! I also am happy to be of any further assistance to you if you have any further questions or concerns. Xfinity Mobile recently rolled out some amazing offers. My last customer saved $35 per
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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Hello luxinterna27, thank you for taking the time to post here in our Xfinity Community forum. We appreciate your time, and I am happy to assist you. To be blunt, I am doubting the other company saying they never got a port out request; because if th
Ghost Porting Issue? Newly transferred phone line from ATT to Xfinity now active and being billed by both carriers!!!
I switched a phone line from ATT to Xfinity a week ago and was assured that everything was completed in the Xfinity store. We even verified the phone line was transferred and active on the Xfinity mobile network via physical SIM card into an iPhone X. However, the old iPhone 7 with physical SIM is s
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Hi there, and thanks for taking the time to post here on the community forums! Though a good amount of time has passed, you may be able to quickly and easily request a credit from the Xfinity Assistant. Please let us know if you have any issues while
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Wanting a discount
I wanted to find out if I could get a refund for the outage that I had most of the day. Yesterday, this happened a couple of months ago, and I never asked, I feel I deserve to have some money taken off of my bill for the inconvenience
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