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I am reaching out as the Durable Power of Attorney for my mother, [Edited: "Personal Information"] She has been diagnosed with Alzheimer’s Disease and is unable to manage her financial decisions. There are past‑due balances and service changes that I believe were made under the influence of individu
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Customer Service
Safety issue downed lines
There are downed lines at the address of 811 12th st. Augusta Ga 30901. I'm concerned a vehicle or person walking will get decapitated especially at dark because they will not be able to see the low hanging lines. Please assist and thanks in advance.
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Customer Service
Did you have a chance to gather that requested info ? Please respond right here in your topic on these public help forums. There is no need to go private at this point.....Thank you.
Intermittent Channel Dropouts on Modem
Hello! I'm trying to figure out how to escalate this. I recently moved to a new house. I installed my own modem that worked without issue in my last two apartments, but I started having internet dropouts when it was installed at my current house. I had claude write a python script to monitor my mode
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@vickykay You could instead try using something like AdblockPlus-------run a search for it. It's available for all the major browsers as an extension, and it's free.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Good Morning, @user_qpp7z0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with us, it certainly is not what we want for our customers. I would be more than happy to d
Very rude supervisor that refused to review why the issue was not resolved last month
This was a lie the agent was very rude and refused to go back thru the agent note from july. And tell me why what was said was done was not. Refused to help me get my last bill. Very condescending and closed the ticket in a few min after I asked for it to be escalated past him. Lucas refused to give
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Hi there, @austin_r. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble. From what you've described, it sounds like there is a signal level issue present. You've already gone above and beyond the standar
Intermittent Channel Dropouts on Modem
Hello! I'm trying to figure out how to escalate this. I recently moved to a new house. I installed my own modem that worked without issue in my last two apartments, but I started having internet dropouts when it was installed at my current house. I had claude write a python script to monitor my mode
Question
Very rude supervisor that refused to review why the issue was not resolved last month
This was a lie the agent was very rude and refused to go back thru the agent note from july. And tell me why what was said was done was not. Refused to help me get my last bill. Very condescending and closed the ticket in a few min after I asked for it to be escalated past him. Lucas refused to give
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Customer Service
Thanks for your help. I will send the direct message
status of a ticket
I have a temporary cable line that is on my lawn for 3 weeks. It needs to be buried. I believe the ticket is [Edited: "Personal Information"]
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Immediate Escalation Required: Internet Out Again While Awaiting Overdue Technician
I am requesting immediate escalation regarding ongoing internet and television service failures, a previously missed technician appointment, and Xfinity’s continued failure to provide reliable service. Today is Thursday, August 6, 2026—the date of the replacement technician appointment I was forced
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Customer Service
user_oi0uah Appreciate the clarification on everything. We can easily take a peek at what is happening, but to be fully transparent, if the line was just run on the 18th of July, it is still within the normal scope of time to be buried. Could you ple
status of a ticket
I have a temporary cable line that is on my lawn for 3 weeks. It needs to be buried. I believe the ticket is [Edited: "Personal Information"]
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Thank you for reaching out on the Community Forum for support with your Peacock account link issue @user_g7spz5. We are glad we were able to resolve your issue and assist in upgrading to Premium+. Never hesitate to create another public post for any
Peacock activation issue
I have issue with peacock activation. It gives me error message “Xfinity account is already linked to another Peacock account." I spoke with many different representatives from Xfinity and they tried unlinking it and relinking it but issue still persists. I tried using another peacock email address
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user_23mcws, Hi Erin, thank you for taking the time to lay all of this out. I completely understand why repeated modem resets would feel frustrating at this point, especially after the equipment has already been replaced and the issue continue
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Immediate Escalation Required: Internet Out Again While Awaiting Overdue Technician
I am requesting immediate escalation regarding ongoing internet and television service failures, a previously missed technician appointment, and Xfinity’s continued failure to provide reliable service. Today is Thursday, August 6, 2026—the date of the replacement technician appointment I was forced
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