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It was self-install. Tech support via app chat re-provisioned my gateway, but it didn't help.
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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Hello @cathlyndaly! Thanks for posting on our community page. What type of billing issue are you having? Our Xfinity Assistant can help assist with billing concerns as well. Access the Xfinity Assistant from here:https://www.xfinity.com/xfinityassist
File a formal complaint
How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about. This has been a complete waste of time and my issue still isn’t resolve. I have work to do
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Thanks for clarifying that @UNCNU. The full documentation we provide is located here: https://www.xfinity.com/support/articles/cast-xfinity-stream-to-chromecast. From that document, fully supported devices include - Chrome
xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
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Xfinity bill increase question
I just noticed my bill is set to increase next month to $144 from $104 that I have been paying each month since setting up my plan and wanted to know the reason for the increase or whether this is an error of some sort.
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Billing
Blicking orange
I just moved in my apartment and I’m setting up my system but it’s not showing white just blinking orange. I had to schedule an appointment but it days away. Is there anyway I can get it set up quicker?
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Your Home Network
Hi XfinityDena, Would you please direct me to the "Direct Message" icon? The only icons I see is my profile icon and a bell in the upper right of the page. I'm getting very frustrated trying to resolve a billing issue and I am about to cancel my inte
File a formal complaint
How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about. This has been a complete waste of time and my issue still isn’t resolve. I have work to do
Question
Yes, and we definitely should not see those differences between the 1st time you are in the app vs. the 2nd each day. When we send things like this to our engineering team, they need a screenshot of the problem. Would you be able to take a picture of
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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no, didn't change anything. I changed the network name a few years ago when I got an updated gateway from xfinity, but all my devices are on that (and both my phone and TV were acquired after that).
xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
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xkz554 - I hope you're having a wonderful Friday! I wanted to follow up and check in after your recent visit. I know how important it is to have everything completed correctly, and we truly appreciate the opportunity to gather your feedback and make
Xfinity came to install underground cable and left the internet not working.
Just moved to the area and got 1 gbps internet but was getting much less and it was unstable with frequent ping spikes. Tech came and recommended new underground wire installation. The team came and went and left the internet completely dead. The modem is blinking red and no matter how often it is p
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Sorry I couldn’t help you ☹️
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Account Number Changed Mid Billing Cycle
I moved and was given a new account number in April 2026. I have been back and forth requesting statements and transactions of the prior account and am only told that it is suspended/deactivated. My new account is a mess. I have gotten double EFT charges. My auto pay was for almost 100 more than my
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Your Home Network
@user_mcoa79 Thank you for reaching out and for being a loyal Xfinity customer for over 16 years! We truly value your tenure and appreciate that you chose Xfinity for your new home. We'd be happy to help review and get this adjusted. Please send us a
Requesting Xfinity Rewards Diamond Tier for new address / account (16+ years continuous tenure)
Hello, I recently moved to a new address and continued my service with Xfinity. The transfer of service could not be completed online and I was advised to call in the workflow. The phone representative created a brand new account for this address, but it has not yet been linked to my previous accoun
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Closed
Need bucket truck or line repair asap
Tap in green box is broken Xfinity tech said ISP Tap is broken in green box next to street. It’s been a week and no follow up. Internet is not working and can’t get signal from coax from street. And I can’t reach a live person to get an update.
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Customer Service
Technicolor CGM4331COM not supporting faster than ~800Mbs download
I upgraded my contract to 2Gb downloads and was told the existing router would support it. After over a week at the new plan I have not seen any increase in speed. This was tested both through speedtest.net and xfinities our speed test tool. How do I either help my existing router go as fast as it s
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Your Home Network
xfinity stream saying clear cached
Ive checked platforms questions and no resolution to the fact that cache cleared and stream not still working on computer, the app on phone fine, but the computer not. Need tech support to handle the issue thanks or send a fix button
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Xfinity Stream Website
@nvrpayretail perfect! Hopefully everything is resolved now and remains that way!
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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user_hyma6w Thank you so much for reaching out for help with your amplifier. If it is no longer needed, only one of our techs would be qualified to have it removed. We can help set up a tech appointment for you if you haven't gotten help with that al
Commscope drop amplifier
Hello, I want to remove the old commscope drop amplifier. if I unplug it, the internet drops. How do I remove it?
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Hello @user_3shbtt, thank you for reaching out on our community forum! Were you able to connect with tech support over the phone or did a technician come to do an installation?
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X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
Question