Xfinity Community Forum

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Seeking help activating my 2-year free Pracock promotional subscription

user_t10jdw

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4 minutes ago

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Timothy Newbrander—infinity support

Address 1122 Big Rock Falls Drive Newark DE Yesterday I upgrades my infinity internet to 1 GIG and receive a promotional 2-year free Peacock subscription. I received an email inviting me to activate my Peacock subscription but it doesn’t allow me to activate anything—says I don’t have any subscripti

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Outside cable damage

My name is Robert Lee Outside cable line damage outside my house but still have service. Address is 215 Delta Street S.F. Calif.

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Customer Service

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Timothy Newbrander—infinity support

Address 1122 Big Rock Falls Drive Newark DE Yesterday I upgrades my infinity internet to 1 GIG and receive a promotional 2-year free Peacock subscription. I received an email inviting me to activate my Peacock subscription but it doesn’t allow me to activate anything—says I don’t have any subscripti

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Customer Service

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Acct

Can I just pay 163$ on my bill this time and carry over a balance for next mos. I don't want to get an overdraft with my bank

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Sign-In and Account Management

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Any offers available?

Hi, I currently have two Xfinity Mobile lines. My promotion has now ended. As a result, my monthly mobile bill has increased to about $70 for two lines. I’d like to continue being an Xfinity customer, but the increased monthly cost has me considering other carriers. If there are any available loyalt

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Plan

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Peacock Premium Plus activation rejected—entitlement reset needed

My Xfinity Subscription Hub shows both my existing $0 Peacock Premium entitlement and my new $6 Peacock Premium Plus upgrade. The Premium Plus subscription says it requires activation. The activation link sends me to Peacock. Peacock accepts my existing email address and password, but then rejects t

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Xfinity Stream Website

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What state is sales tax based on?

My Xfinity Mobile account’s service address is in one state, but I’m doing a device upgrade (36-month installment/financing) while physically in another state. Is the sales tax on the device calculated based on my account’s registered service address, or based on where I’m physically located/where t

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Plan

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I already did update my cable boxes and it’s still the same problem. this is so ridiculous and irritating

Doug_1994

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3 hours ago

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Disney Plus Freezing During Adds

We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b

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Cancel service

I have been trying to cancel my xfinity internet since last month, but every time I call customer service, they lie to me about cancelling it. On my third call, they even sent me an email saying, "We received your cancellation request and we're on it" on July 9, but nothing's changed. Can someone pl

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Customer Service

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@user_fom6oh we can help you here with getting those boxes ordered! Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this for

XfinityAbby

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5 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Hello @Notahappy11 thank you for reaching out! I understand how important it is to make sure that your services are working correctly. I would love to take a look at your account and see what may be going on so that we can get everything resolved for

XfinityAbby

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5 hours ago

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Daily Outages

Every day this week since Sunday my internet service has randomly dropped out and I’m growing real tired of it. I don’t like paying from for lousy service and unclear explanations. No storms and no planned maintenance, the service just drops outta no where. What qualifies for a credit for the daily

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Unauthorized order and port out pin request

Hello, The automated messaging advised there is a new order under my account where there shouldn’t be. Can you help provide more information around this? I would also like to request port out pin to transfer my phone number to another carrier. I received text instructions from the virtual assistant,

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Devices

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Thanks for confirming Doug_1994! We're more than happy to continue working with you in direct messaging and possibly see if getting an updated box sent your way might help.

XfinitySean

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5 hours ago

to the conversation:

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Disney Plus Freezing During Adds

We continue to have an issue when trying to access Disney+ through the Xfinity box. You can start watching the show and when you get to the ad, the show freezes and won't all you to continue watching. We have gone to the local Xfinity store and exchanged boxes and was given a XG2v2-P box (the same b

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Need sim card network unlock pin code

I want the pin so I can use my phone thru a new carrier my bill is paid up to date

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Customer Service

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Cancel internet & home security, keep Xfinity mobile l

Hello I need to cancel my Xfinity internet & security immediately. I will keep my mobile lines. Thank you.

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Email

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Hello @user_disq48 thank you for reaching out on our community forum. Have you been able to reach out directly to our Xfinity mobile team via phone to see if they are able to fix this? Have you also tried to get a physical sim card from a Xfinity sto

XfinityAbby

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5 hours ago

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eSIM Activation Loop (iPhone 11 Pro Max) - IMEI 2 Incorrectly Mapped as pSIM

Hello, I recently ported my number to Xfinity Mobile (from another Verizon MVNO), but my service is stuck in an endless eSIM activation loop. I am using an iPhone 11 Pro Max. Here is exactly what is happening: When I click "Get a new eSIM" in the app, it successfully stages a new profile. I enter th

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I've moved my mobile services. To give you the answer key I probably could have been convinced to stay with simple acknowledgement that the process I went through was frustrating, unnecessary, and handled the wrong way. Some kind of temporary discou

user_tshenry

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5 hours ago

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Errant international roaming charges refund

Posting on here because I read this was a way to escalate complaint. I had a bad enough customer service experience that I'm leaving xfinity mobile but wanted to give a chance for them to change my mind. From 7/15 to 7/20 I was traveling in Canada with my wife. Having an unlimited plan I had read we

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Hello user_u0n7et, thank you for your post here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to help. The only reason I would pause on saying yes is the splitter. We would have to work out the details on that e

XfinityJeffB

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5 hours ago

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X class

My neighbor was just shipped the XB 10 modem but X class is not currently available in our neighborhood. Is it coming because they received that modem we’re on the same drop line divided by a splitter. I can’t seem to get answers from live chat I currently have the 2/250 plan

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Thank you for sharing your experience and bringing this situation to our attention @user_8x28v2! I would feel the same way if I were in your shoes, no one should be misled or provided with conflicting information. We want to help look into this immed

XfinityQuemekia

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5 hours ago

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Another victim of xfinity iPad scam

While talking with someone I believed was an Xfinity representative about lowering my bill, I was offered an iPad. I already had one and didn’t need another, but I accepted because I understood it was being offered to me. I was never told I was BUYING the iPad. I was never told I would owe hundreds

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@XfinityAbby Thank you Abby. How do we get started with shipping new boxes for those of us with older sets? Please let us know the process - who to call, where to apply....

user_fom6oh

replied

5 hours ago

to the conversation:

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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