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Hello I am connected using an ethernet cable. I am looking at speeds around 500Mbps-600Mbps. I am using the xb8. My Xfinity app its not working after I put the 6 digit code I get “Access not authorized” and “You signed in successfully, but you must b
Upgraded plan speed still slow
Hello, I upgraded today from 500mb to 1gib but I am still getting the 500mb speeds. Customer service said it should take between 15 to 20 minutes, but a couple hours and restarts later its still the same.
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Hi user_wwz7rf, thanks for reaching out here on the community forums! It's exciting to hear that your starting up services at your vacation home, but I'm sorry that you're running into issues with the equipment getting there before you. We'd be more
Asked for delayed shipment, got two shipments immediately
I recently signed up for Xfinity internet service for my vacation home which is 3 hours away. I won't be there for another month. There used to be an option to delay shipment of equipment, but there wasn't one when I signed up. I immediately called support and they said they would cancel the order a
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New Construction
I have contacted customer service twice now trying to get scheduled for a new line installation. The house is new construction and "not serviceable" and lacks a drop line at this point. Both times I was told that I would be contacted by email to schedule a site visit and meet the tech. Neither time
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Devices and Equipment
Thanks for the update, @user_0wnq7u. Glad you have service but sorry to hear there is still work to be done. We can further help you here to ensure the box gets hung back up. Please send us a direct message with your full name and complete service ad
Storm knocked lines off house
Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re
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Agree completely!!! Totally frustrating with freezing & issues!! A credit is due!
Extremely Poor Broadcast Quality
I am extremely dissatisfied with the quality of the Philadelphia Eagles game broadcast on Sunday, and I am requesting a credit on my Xfinity account as compensation for the service interruption. I look forward to the start of football season and to watching the Eagles with a group of family and frie
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Request to Cancel Xfinity Service – Effective from September 30, 2026. needs confirmation Hello, I'm moving out to new apartment, and it has its own internet service address and So I need to cancel my Xfinity Internet service effective September 30,
Cancel my service effective September 17, 2026 - need written confirmation
Hello, I'm moving out of my service address and need to cancel my Xfinity Internet service effective September 17, 2026. I do not need to transfer service to a new address. I will return the leased gateway myself within 30 days of the disconnect date. Please send me a direct message so I can verify
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Hello @Rt2528, and thanks for reaching out on our Xfinity Community forums! I can certainly understand why you're frustrated. It sounds like you've been trying to resolve this for quite some time, and after completing the upgrade, receiving help fro
Elite Upgrade Mess unresolved
I recently elite upgraded one of my family member's line since the old phone was half paid off and met all criteria but the label was never sent to us to return old phone. The store in Naperville, Illinois was kind enough to go out of their way to help open ticket but I got a message saying it was n
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Device is paid off!
You sent me an email that said my device is paid off, but you continue to bill me for it. Please stop! I can send you a photo of the email if you’d like?
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Billing
Thank you for posting on our community forums, Rakesh629. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sig
Cancel my service effective September 17, 2026 - need written confirmation
Hello, I'm moving out of my service address and need to cancel my Xfinity Internet service effective September 17, 2026. I do not need to transfer service to a new address. I will return the leased gateway myself within 30 days of the disconnect date. Please send me a direct message so I can verify
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Hello. I’m having the same issue with regards to forwarding a recording. I have a Samsung TV. This issue started after an update a couple of weeks ago.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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mobile upgrade
I am extremely disappointed and frustrated with Xfinity. I have been trying to upgrade my phone for almost a year, and I still cannot get this issue resolved. I have been told that my SSN is not properly registered in the system and that I need to go to a physical Xfinity store to have it updated. H
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Devices
Thank you for reaching out here with that question. We only permit one legal account holder name on the billing profile. There is an option to add a second name (such as a spouse) to the mailing "Attention" line on paper bills for proof of residency.
Add spouse to billing
How do I add my spouse to my account info so that she appears in billing
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Hello! I appreciate you coming to our community to provide feedback on Xfinity vehicle driving through a neighborhood. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full servic
Reckless XFinity Driver
My name is [Edited: sensitive information] from [Edited: sensitive information], and a Xfinity driver sped to nearly 40 MPH around my car in a neighborhood while I was backing out. License plate was [Edited: sensitive information].
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Hey @user_d9esvy, Thank you for taking the time to reach out via our Xfinity Forums Community support page. We would be more than happy to go over the Xfinity account and billing. Is this regarding the Xfinity Mobile account or the core Xfinity servi
Why im getting charge one thousand dollar
I dont understand why I am getting charged 1k 3 months in a row I was out of the country back in July for 10 days and I already pay for that cycle but I keep getting charged 1k
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Yes!!! Scripted and false information to fix the problem! We should be compensated with months of free service for the run around they give numerous times!!!
Cannot record
Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!
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@XfinityRay He was able to hang the line back to the pole but the box the line connects to it's still on the ground. I have Internet but I don't understand why he didn't hang up the box.
Storm knocked lines off house
Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re
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I’m having the same problem.
Extremely long delays---many HOURS-- to receive incoming email to my Xfinity address
My incoming emails are regularly being delayed by up to several hours. This is a VERY bad situation:( I'm elderly and often need to reach my children. PLEASE let me know how this can be fixed. My son who is very technical and is submitting this request, has saved the appropriate header/source inform
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Thank you for posting on our community forums, user_paoobc. We can help with your request. I see you already sent us a private message with your account information. We'll meet you there shortly.
XfinityDilary
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Cancel service
I need help with canceling my service thank you!!
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