Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (507.6K)
@user_bhmpbx I transitioned one of my accounts, and on the Inbox page (I'm on an iMac desktop) in the upper right corner is a small icon that looks like lines. Click on that and you should see this:
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
Hi there, @user_99h8c6! Thank you for reaching out about the NFL Network and NFL RedZone. On Monday, August 10, Comcast signed an agreement to carry NFL Network and NFL RedZone. At this time, content has been restored, including all related Xfinity S
Complaint RedZone
The issue: NFL Network and RedZone: we will be canceling all comcast/xfinity services very shortly unless you restore the channels very, very soon. It's disgusting that we pay so much and you've failed to reach an agreement.
Question
Ah, so we're long past that 14-day window. Thanks for clarifying, user_k45l79! In that case, we'll definitely want to take a more direct approach to get that line buried! Please send us a direct message with your full name, name on the account (if di
There is an orange cable in my yard
Hello, There is an orange cable running from the comcast box at the back of my yard to my neighbor's yard. Can you bury it?
Question
Wow. Hadn’t done the dns change yet, but note my Route trace is showing this Fresno location over and over and over. Upon rerun of it, it went back to the Sacramento location you had listed… 65 ae-501-ar01.fresno.ca.ccal.comcast.net (96.216.129.182
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
Question
@user_b30b75 Thanks for adding a post to the community. Returns are free and easy at any local Xfinity or UPS store. They'll pack up everything on your behalf and provide a receipt for the devices being returned. See the steps here https://www.xfinit
Xfinity support
I need to discontinue my internet service. Please advise where to send equipment. Thank you James [Edited: "Personal Information”]
Question
shane_sea, just following up on this. If you still need help, I'll be on standby.
Newer Internet Plan Question
Hello, I currently use my own equipment and have an older internet plan that comes to $149/mo (Gigabit Extra $119 + Unlimited Data $30). I see there are 2 Gbps speeds available for $130/mo with "Xfinity WiFi Gateway with unlimited data". Would the price still be $130/mo if I want unlimited data but
Question
Not sure it was there when we bought the house a few years ago. It was covered by a bunch of leaves, but we cleaned all that up, so now it is above ground.
There is an orange cable in my yard
Hello, There is an orange cable running from the comcast box at the back of my yard to my neighbor's yard. Can you bury it?
Question
Hello @edwardl1! I can certainly understand why you're concerned. Based on the conversation you've shared, it appears that different information was provided regarding the length of the promotion, and I can see why that would cause confusion when you
complaints
Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (
Question
Update: I was able to resolve the gateway admin portal login myself. It required an additional factory reset of the gateway; only after that did toggling "Admin Tool online access" in the app prompt me to set a new admin password directly, which then
Complaint. | Gateway Admin Password Locked — Reset Doesn't Clear It, Was Upsold Instead of Helped
Complaint: Unresolved Gateway Password Reset, Mishandled Support Chat Account holder: Mariem Date of incident: August 11, 2026 Channel: Xfinity Assistant chat (agent: Archana), followed by phone call Summary I contacted Xfinity chat support to reset the admin login password for my Gateway's local ad
Question
Closed Account – Need Payment/Installment Plan and Help Restoring Service
Hello, I am looking for assistance from someone who can actually review my account and help me establish a plan to resolve my outstanding balance and restore my Xfinity services. My account was recently closed due to nonpayment. My actual past-due service balance is approximately $1,110.33. My onlin
Question
•
Billing
Community Best Answer
Hi user_k45l79, thanks for posting here on the community forums! I'm sorry that the cable is running through your yard, I know it can be a hindrance and an eyesore before it's buried. The fact that the cable is orange would indicate that it's a tempo
There is an orange cable in my yard
Hello, There is an orange cable running from the comcast box at the back of my yard to my neighbor's yard. Can you bury it?
Question
Hello @RiverVal73, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mes
Feedback on Phone Support
Hi there, I had an extremely negative experience on the phones today and I would like to send feedback about it since I did not get a survey after any if my calls. I do not see a "direct messaging" icon on my page to message support like other posts describe, so I am unsure how to submit it, please
Question
https://www.xfinity.com/support/articles/underground-wiring
Need Locate Done for Buried Wifi Cable
I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the l
Question
Hi there @user_cgy5ul Thank you so much for reaching out on our Xfinity Community Forum about that buried cable line concern. I'll be happy to assist. Please click the link below for more info on what to expect if you'd like to have a tech che
Need Locate Done for Buried Wifi Cable
I submitted an 811 request today to have a buried WiFi cable in my back yard located before I dig. I got a response from Comcast saying "Comcast has determined there is no conflict based off the information provided by the one call center ticket." I'm sure there is a cable buried in my yard in the l
Question
user_wvs6q5 That is great to hear! We had a reminder set to check with you in a couple of days, so it's nice to hear from you a bit earlier than expected. Since everything is clear on your end, we'll close it out. Thank you for all your time and pati
help with email not getting thru
I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g
Question
user_ji7x8r thank you for using the Xfinity Community Forums page, I understand you would like to review package options as yours promotion has come to a close. Let's see what we can do about that together. Please send us a direct message with your
Leaving Xfinity and moving to 5G - for how long?
Things have gotten too expensive for the speed we're getting. In the event we decide to return at a later date, what's the minimum period someone needs to not be an Xfinity customer to qualify as new business to the company and take advantage of a 5 year rate locked introductory plan? It honestly fe
Question
user_hlwacr Thank you so much for stopping in for help with disconnecting your services. We always have to see a customer go, but are able to help with disconnect requests. We will need a bit more information before we can confirm anything. Send our
Xfinity Support
I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone, because I have moved to another country. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.
Question
Good afternoon @user_158e87, and thank you for reaching out on our Community Forums. We appreciate the opportunity to help. To confirm, are you looking to set up new service at your address? If so, we'd be happy to help arrange a professional
No Coax Outlet
Hello, I was unable to find a Coax outlet in my home. I did find a satellite dish cable that runs to a splitter. I’m not quite sure what I should do!
Question
Community Best Answer
There is an orange cable in my yard
Hello, There is an orange cable running from the comcast box at the back of my yard to my neighbor's yard. Can you bury it?
Question
•
Customer Service
Hey there, @user_ah3uc6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your services, and the hardship, I know it can be very frustrating. I know having active s
XfinityAdrienne
commented
7 minutes ago
to the conversation:
0
0
Closed Account – Need Payment/Installment Plan and Help Restoring Service
Hello, I am looking for assistance from someone who can actually review my account and help me establish a plan to resolve my outstanding balance and restore my Xfinity services. My account was recently closed due to nonpayment. My actual past-due service balance is approximately $1,110.33. My onlin
Question