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16 connected devices per Wi-Fi band (2.4 GHz and 5 GHz
I am requesting technical assistance with my customer-owned ARRIS SVG2482AC gateway. Since last week, the device has been limited to a maximum of 16 connected devices per Wi-Fi band (2.4 GHz and 5 GHz). This limitation was not present previously and appears to have occurred following an RDK-B firmwa
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Your Home Network
IMAP authentication fails in multiple apps although webmail works
My Comcast email account works normally through Xfinity webmail, and I have verified that my username and password are correct. However, I cannot authenticate to the account through IMAP. I have already completed the following troubleshooting: Verified Third Party Access Security is enabled. Turned
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cannot get chatbot to cancel service
ludicrous customer service. cannot get chatbot to cancel service. cyclical prompts. offers a callback in a week.
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Your Home Network
Thank you for your quick response. I have not purchased the phone yet. I was waiting for the $400 before purchasing it. I was planning to use the credit toward a Samsung Galaxy A37, which is just over $400. With gratitude, Linda
Promotion not honored after being a mobile line to Xfinity my credit is frozen and I wasn't er asked to unfreeze it
I brought a 2nd line to Xfinity after trying their free service for 6 months. I left Verizon after 31 years and I was told that I could get a $400 credit toward a new phone if I brought my mobile phone to them. The agent ran a soft credit check without telling me and said I'm not qualified. I said,
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Hello @steamboatwillie7o! We truly appreciate you bringing your lines over to us, sorry to hear about your recent experience. I want to make sure we do everything we can to help. To confirm, did you already purchase and receive the new phone from Xfi
Promotion not honored after being a mobile line to Xfinity my credit is frozen and I wasn't er asked to unfreeze it
I brought a 2nd line to Xfinity after trying their free service for 6 months. I left Verizon after 31 years and I was told that I could get a $400 credit toward a new phone if I brought my mobile phone to them. The agent ran a soft credit check without telling me and said I'm not qualified. I said,
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Thanks for posting on our community forums, user_s2tjh4. We'd be happy to help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Dir
Purchases need moved to new account
I recently moved and opened a new Xfinity account at my new address rather than transferring my old account. I have approximately 10 to 20 movies purchased through Xfinity on my old account that are not showing on my new account. Per Xfinity's On Demand purchase policy, I am requesting that my purch
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Hey user_zt4894, thanks for reaching out here on the Xfinity Community Forums! I'm sorry to hear that you've received conflicting information about the payment options for the balance on your account. Our team can absolutely look over the account to
Conflicting Billing Information, Service Suspension & Request for Immediate Resolution
I am requesting escalation to Xfinity’s Corporate/Executive Customer Relations team regarding an unresolved billing and service issue. I have documented multiple interactions with Xfinity representatives in which I was given conflicting information regarding payment arrangements, Promise to Pay opti
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My remote will not pair to my TV, stopped working in the middle of the night8/8/26. they send you through all the hoops, try this or try that and nothing works. I can't even get customers service to help; they cut you off while you're still typing. T
X15 remote stopped controlling x1 cable box
All was OK until the remote was not recognized by x1 cable box. I tried to factory reset, seemed OK, but then I went to pair with the cable box, pressed the key combination, with the light color change, but the screen on TV didn’t show ANY NUMBERS TO ENTER! THIS IS BEYOND ANNOYING! Somehow I get it
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@XfinityVianney thanks for the quick reply & info. I’ll reach out via chat in the next few days.
Newer Internet Plan Question
Hello, I currently use my own equipment and have an older internet plan that comes to $149/mo (Gigabit Extra $119 + Unlimited Data $30). I see there are 2 Gbps speeds available for $130/mo with "Xfinity WiFi Gateway with unlimited data". Would the price still be $130/mo if I want unlimited data but
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As we covered in our direct chat, we still have eyes on this and an open thread with our local contacts. We'll follow up directly once we have any hard updates.
Terrible service!
I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th
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Conflicting Billing Information, Service Suspension & Request for Immediate Resolution
I am requesting escalation to Xfinity’s Corporate/Executive Customer Relations team regarding an unresolved billing and service issue. I have documented multiple interactions with Xfinity representatives in which I was given conflicting information regarding payment arrangements, Promise to Pay opti
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Billing
Quick update: Had a tech no-show on me today, again. 7 weeks and still no internet. Lol.
Terrible service!
I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th
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Just had another tech no show on me today. 7 weeks and no internet. This company is a joke.
Terrible service!
I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th
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FDX and XB10 still receiving 100Mbps upload
I have had Full Duplex at my address for a little over a week, and I also have the XB10 Gateway. I got an email last week stating able to get symmetrical speeds if I upgraded my gateway. So I did that, and I am still getting 1000Mbps/100Mbps. I have called so many times, and the overseas reps don't
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Your Home Network
Hi there, @user_n2ury0! Thanks for your concerns about having a screensaver on your TV box. What type of TV box are you using? This link shows our different TV box types, https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
Screensaver type menu - still not available in 2026
I saw in previous forums posted in 2024 (most recent) that the “screensaver type” you can use to change “screensavers” is not showing up under “screensaver settings” in the X1 settings interface menu. I’m posting to also state that I recently got an X1 in my apartment and do not see it. However, my
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shane_sea,Thank you for reaching out. The new plans now include Unlimited Data, so it would be built into the plan even if you use your own device. If you'd like some hands on help with the changes, you can send me a message.I ask that you reach out
Newer Internet Plan Question
Hello, I currently use my own equipment and have an older internet plan that comes to $149/mo (Gigabit Extra $119 + Unlimited Data $30). I see there are 2 Gbps speeds available for $130/mo with "Xfinity WiFi Gateway with unlimited data". Would the price still be $130/mo if I want unlimited data but
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Well NFL Network and Red Zone are back
NFL Network and RedZone Blackout Credi
Dear Comcast Customer Service, I am writing to formally request a credit to my account for the period I am unable to access the NFL Network and NFL RedZone channels, as the marquee pieces of the "Sports Entertainment Package” that made us keep your services. The current daily programming blackout cr
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Newer Internet Plan Question
Hello, I currently use my own equipment and have an older internet plan that comes to $149/mo (Gigabit Extra $119 + Unlimited Data $30). I see there are 2 Gbps speeds available for $130/mo with "Xfinity WiFi Gateway with unlimited data". Would the price still be $130/mo if I want unlimited data but
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Customer Service
I was having the exact same problem and worked for me took me several times to get it right imap.Comcast.net then smtp.Comcast .net
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I need help setting up my email on my iPad and iphone
I feel like an idiot. I used to be able to do this stuff. I have a Mac and email is working. My email was working on my iPhone but I deleted it. I have a new iPad and I need it there. I used to have imap but I can’t find it. It just seems to be pop just comes up. It is set up in imap on my MacBook P
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