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Canceling Services
I want to cancel my internet services since I have moved. How can I proceed with cancelation?
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Customer Service
Request to remove collection item from credit report
Hi my name is Andrew Kricfalusi, but go by A.J. I recently found out that I still owed $72.35 and was sent to collections. I paid it in full on 3/24/26. I am requesting to have the collection item removed from my credit report. I wish to have a clean credit report. The service address was: 1206 Vale
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Billing
Perfect! Thank you for letting me know where the error is popping up for you. Are you connected to your home network when attempting to redeem the offer, or are you using a mobile device with cellular data?
Peacock activation “something unexpected happened”
I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.
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When logged in on the Xfinity website, and under the “your Xfinity stream store subscriptions”, I click on the blue banner that says “Activate”. A pop up comes up for peacock and after getting the three dots for a moment it says “something unexpecte
Peacock activation “something unexpected happened”
I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.
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Hi @user_o2bkw3! Thank you for posting in our Xfinity Forums Community! We’d truly hate to see you go, and we’re here to help if you’re looking to lower costs while keeping the services your household enjoys. We apologize for the de
Have been trying to cancel for 2 weeks
I was scheduled for a callback that was a week out to cancel xfinity. The bill raised yet again any I am 40 miles from closest store. Alta Fiber is literally 180 less per month for better serviceb and features. I would have considered staying if anyone there was willing to talk to us about b retenti
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Peacock reward
When I click on Enjoy Peacock Premium at no extra cost I receive the following message “Thank you for being an Xfinity Rewards member. Have a question about Xfinity Rewards? Just chat with the Xfinity Assistant. You can find this at the bottom of the page by clicking 'Ask Xfinity'.
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Guidelines
Cell phone
I'm trying to pick a phone out that is free from Xfinity because I have phone service with my account.
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Devices and Equipment
I upgraded my wifi speed and now I have 2 accounts. I need to close one, and also I'm not happy with the upgrade , I don't see the difference.
New Account Created When Switching A Plan
New Account Created when Trying to Switch Plan This morning I went through the process of switching my current 1 gig speed internet plan for a similar plan under the 5 year promotion. When I did this, it created a new account under my Xfinity ID at the same address. What I cannot figure out is wheth
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Have been trying to cancel for 2 weeks
I was scheduled for a callback that was a week out to cancel xfinity. The bill raised yet again any I am 40 miles from closest store. Alta Fiber is literally 180 less per month for better serviceb and features. I would have considered staying if anyone there was willing to talk to us about b retenti
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Customer Service
Not Accessibility/disability related. Moved to Customer Service.
Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7
I moved to a new house, when I tried to activate my peacock account. I received the following message: Your Xfinity account is already linked to another Peacock account. PPG_0017_904c7a7 I have tried to contact customer service by the online AI assistant (helper) do not understand my issue. Can some
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@user_cuuihz please disable this account. this was an accident the user name give was user_cuuihz, Please get rid of this account on community forum Due to system limitations, we are unable to delete profiles from the forums. However there
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
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@user_0z819g We'd like to take a closer look and run some diagnostics. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you. To start a Direct Message: Click "Sign in" if necess
Horrible Internet Speed
Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser
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@ericmkern Somebody tell Alfonso that 30 is Headline News :(
Detroit sports network
What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?
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Just now: Xfinity's SUPER FAST INTERNET Down 35.5 Up 23.6
Horrible Internet Speed
Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser
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Hello again, My desk top is connected via ethernet back to our closet. My husbands laptop is wireless and have the exact same issues. Service bounces up and down no matter the time of day. My desktop is new as of last week. I am no
Horrible Internet Speed
Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser
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File a formal complaint
How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about. This has been a complete waste of time and my issue still isn’t resolve. I have work to do
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Your Home Network
user_j0mg2l Thank you so much for stopping in for help with activating your Peacock promotion. If it has been more than 2 hours since your plan was updated with the new promotion, you should be able to redeem the offer here with your primary Xfinity
Peacock activation “something unexpected happened”
I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.
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Hey @user_i5eru6, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with troubleshooting the Xumo Stream Box. We would want to perform some basic troubleshooting steps. Could you please u
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Xumo box
My box seemed to reset and is now just letting me use the settings. But I cannot get out of settings to watch apps and such.
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