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Thank you for reaching out to us @user_ead! Our deepest sympathies to you and your family. For security purposes, we are unable to alter a portion of the services on the account when the account holder has passed away. The services can be disconnecte

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Predatory Billing_Revised services not implemented_Parent is since deceased

I am beyond disappointed and frustrated with the predatory billing practices Xfinity exhibits. My mother passed away 11/03/2025. She has cable and internet service currently with Xfinity. I have contacted Customer Service three times to cancel the cable service and maintain the internet service. I h

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Thank you for this! It's so sad to see companies pushing apps more and more. I hated when Google did it, now we have to find workarounds for Xfinity...

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

Question

Hi there, @user_15rcsr! Thanks for taking the time out of your day to reach out about the device being unlocked. I am glad to hear that a ticket was entered for the team to get that done since it did not unlock automatically. They send an email that

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Xfinity Mobile won't unlock the phone after fully paid off after talking to multiple "customer support"

I am writing to request an unlock for my phone. I met all eligibility requirements for unlocking, e.g., 60 days passed, paid off phone]. An agent previously told me it would be unlocked within one hour, but it has not happened. According to Xfinity's policy, it should unlock automatically within 48

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I tried it and it didn't work. I used Nord VPN.

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5 minutes ago

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

I tried it and it didn't work. I used Nord.

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

I have same issues with imap.comcast.net server timeouts since Monday morning, the 8th. Both Win10 PCs running Thunderbird, but also tried "Windows Live Mail" which has worked for may years. I am able to log in to Xfinity via my chrome browser to vi

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7 minutes ago

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

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Thanks for the advise - really helpful.

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Very poor customer support - so stable internet connection

My internet is only 30% of my plan speed and keeps loosing connection. I contacted the support several times and they were always restarting my modem and trying things which did not help. My appointment with a technician is a week away - the earliest possiblity !!!! Today I was asked to reset my mod

Question

Accepted Solution

BTW - I’m getting the bundled price for $20 less a month and free iPhone 17pros. Can’t say the competitor’s name because when I do the post suddenly disappears 😂

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Phone upgrades

Bye Xfinity! Can’t get upgrades for our iPhone13s. Xfinity matches internet deals from competitors but try and make up the money by changing ridiculous prices for phone upgrades. Five year customer here but no more.

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Accepted Solution

Phone upgrades

Bye Xfinity! Can’t get upgrades for our iPhone13s. Xfinity matches internet deals from competitors but try and make up the money by changing ridiculous prices for phone upgrades. Five year customer here but no more.

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Need technical assistance

Have had disrupted audio and video on TV for 4 days. Impossible to watch.

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@user_1adheu Did you receive an email about migrating to Yahoo? That process will not complete automatically and usually requires you to agree to it to complete. This following link provides the settings necessary for each 3rd party email client. C

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Imap email client no longer syncing

My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the

Question

For those who haven't tried, if you have access to VPN software, try connecting to a VPN server and download mail.

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Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning? It worked fine yesterday afternoon at 5:55 pm EDT. My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused". I have been able to log in using the www.comcast.net site successfully and read and

Question

Same as everyone else here.

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

I appreciate you letting us know you're experiencing a similar issue with your email not syncing user_shhtro, and we want to help! Are you also using Outlook as your primary email client?

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Email Stopped Syncing

Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom

Question

Yes, I have a subscription. All I get is a black screen for live events. Shows are fine.

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Live TV on Paramount+ thru X1

Hello, when I try to watch live sports from the P+ app, all I get is a black screen. I’ve rebooted everything.

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