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Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
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Customer Service
Hello user_7uwbx4 I am very sorry to hear about your experience with our customer service teams and receiving your refund. The following article provides all the steps with our refund process. https://www.xfinity.com/support/articles/refunds-from-xf
Deplorable customer service/fraud.
Mr. Anderson, I have recently cancelled my account with Xfinity for reasons I'm sure I don't need to make you aware of. Since my cancellation I have experienced customer support the likes of which I didn't think possible, even at xfinity. I am due a refund of $89.63 from xfinity, so unfortunately I
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Howdy user_1r2x9a 👋 Thanks for joining us in our community on this Thursday, and know you're in the best place for help! I know how important it is for you to have the device you need unlocked for use, and while we hate to see you leave Xfinity Mobi
Xfinity won’t unlock phone
complaint We have chatted with the assistant, called twice and gone in person to the store to have a fully paid off phone unlocked and Xfinity still has not unlocked it. We have spent hours on this with no resolution. The representative in store actually created a ticket, but that was closed without
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user_jj0v2h Welcome to our community forum! Thank you for letting us know that you're receiving bills for someone else so we can correct this going forward. How are you receiving the bills? Are you getting paper bills in the mail, Email notifications
Billing error - receiving bills for previous resident
I am receiving bills for a service address that belongs to a previous resident. I need to speak to support to unlink this account from my address. I will wait for an official employee to invite me to Direct Message.
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Deplorable customer service/fraud.
Mr. Anderson, I have recently cancelled my account with Xfinity for reasons I'm sure I don't need to make you aware of. Since my cancellation I have experienced customer support the likes of which I didn't think possible, even at xfinity. I am due a refund of $89.63 from xfinity, so unfortunately I
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Customer Service
Happy Thursday user_pu7mit 👋 I appreciate you taking the time to stop by our community with your question, and want to especially congratulate you on the getting back to work! When it comes to your eligibility for Internet Essentials with increased
Question about Internet Essentials eligibility
Hello, My household is currently enrolled in the Internet Essentials program. I'm planning on going back to work soon, but doing so would put my household above the income limit for the program. However, we are also on housing assistance and Medicaid which are qualifying programs for Internet Essent
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user_kqpoij We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Can you please provide a more information about your issue, so the Community can have an unde
Package
I told y’all multiple times to cancel order that is in the way did not sign up do not want cancel delivery
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Hey there user_0cystz thanks so much for taking the time to reach us here on the Forums! Fanduel and Xfinity can connect together, but there are certain states where Fanduel is restricted. Fanduel TV is available on our X1 platforms in select packag
fanduel
Hello Support Team, I have been trying to authenticate the Fanduel app with my Xfinity account but the link for Xfinity button is not working on fanduel's website. I have reached out to Fanduel and they indicated that Xfinity needs to correct the link error. How do i escalate this issue to be resolv
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Package
I told y’all multiple times to cancel order that is in the way did not sign up do not want cancel delivery
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Customer Service
Xfinity won’t unlock phone
complaint We have chatted with the assistant, called twice and gone in person to the store to have a fully paid off phone unlocked and Xfinity still has not unlocked it. We have spent hours on this with no resolution. The representative in store actually created a ticket, but that was closed without
Question
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Customer Service
Billing error - receiving bills for previous resident
I am receiving bills for a service address that belongs to a previous resident. I need to speak to support to unlink this account from my address. I will wait for an official employee to invite me to Direct Message.
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Billing
Question about Internet Essentials eligibility
Hello, My household is currently enrolled in the Internet Essentials program. I'm planning on going back to work soon, but doing so would put my household above the income limit for the program. However, we are also on housing assistance and Medicaid which are qualifying programs for Internet Essent
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Customer Service
Hello user_9wd2hy is this still a concern for you? Others have suggested saying "English Audio" to bring this back, but we can also suggest saying "Account Refresh" to reset the cable box to fix this issue.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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user_g312s9, Thanks for letting us know. We will keep you posted with any updates.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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How do I get a new remote
Xr15 Remote not working
I’ve tried A + D then 981 followed by the xfinity button + I multiple times and nothing works. I have unplugged the box multiple times as well. This has been going on for days now.
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Hey there 06288 this is great news! We're glad that you're now able to access your converted mailbox. Happy New Year to you, and we're always on hand to help here on the Forums!
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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Clear cache and history, open an incognito browser and navigate to mail.yahoo.com. Worked for me finally. Think the incognito browser is the key.
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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Hello Frank2.0 and Happy 2026 to you! Is this still a concern for you, or have we gotten things figured out? We are available to help. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on
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Samsung Z Fold 7 Activation Issue
Can anyone help, I have been trying since 12-24-25 to get my new Samsung Z Fold 7 1 TB storage activated with no luck. Have tried in store, Dover, DE, and they couldn't do it. Told to call *611. Have called 4 times and two issue tickets later and the phone is still not activated. Can anyone in the U
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