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Hi, just wanted to check in to see if there's an update on this. Thanks!
Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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Customer Service
Scammed by Black Friday Promotion – Xfinity Refuses to Issue Refund
I want to share my terrible experience with Xfinity so other customers can be aware of what they might be getting into. What Happened: During Black Friday 2025, I was sold Xfinity services with a promise of a special Black Friday deal. The sales team told me to first set up an internet account, then
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Customer Service
Hi there, @user_9bfmrl Thank you for taking the time to reach out. Yes, you can run a separate, shielded internet cable (coax or Ethernet) through your existing electric conduit to the detached garage, avoiding a new trench. For Xfinity service, you
Running a separate cable line to a new outbuilding on our property.
Hi, We are building a detached garage and would like to have internet in the garage. We buried electric with a conduit. Can we run a separate line from the wire through the conduit, as opposed to digging a trench and burying the line in our back yard? If so, how do we arrange for the service to happ
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Hello @user_ocb6cg Our main customer service line is 1-800-934-6489 and the retention department handles most cancellation requests. If you are having trouble connecting with someone through that option our team here can also help process that reques
Cancel Service
need phone number or actual live person to talk to about cancelling service. this is rediculous to not even be able to find a phone number.
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$200 Gift Card
I was told I will receive a gift card worth $200 after 90 days of using the Xfinity internet. I got the internet modem in March 2025 and its been certainly more than 90 days and i have not received the card. I called multiple times and was told I will receive it in email but that email did not arriv
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Customer Service
I would certainly recommend giving it a few more days @user_z2ullf. Please do not hesitate to leave an update here when available.
Unable to Update Payment Method
I recently updated my phone number and email. After the updating and verifying them I'm no longer able to add/update my payment method. You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address
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user_3cx5gq, hello there and thanks for reaching out. I completely understand your concerns. There is definitely the possibility of a shipment delay if you've mailed your payment. Do you have any confirmation (do not provide that here) such as a reci
RE: Email received from Comcast Xfinity
Email saying we haven't received your payment.......... Our check was mailed on Jan. 19 (2 weeks ago). Check #[Edited: "Personal Information"] for $233.10. Not sure if the horrid weather has impacted US mail delivery or not. I respectfully ask for your patience regarding the mail delivery and to wai
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CuteIzzy Thank you for posting on our community forum so we can find more details about why your service was interrupted. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on t
Xfinity terminating account w/o cause
Hello this past weekend Comcast legal decided to terminate our account without cause it’s causing a lot of stress on my family on me and everyone else we did nothing wrong here I’ll say it again my grandparents are old actually in they’re 80s and this stress your legal department is putting on me an
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Hello @user_ay2iwq! Please remember it's important to keep personal information private, to keep yourself and your account secure please avoid posting any personal information in public posts. For more information please view our Community Forum Guid
cannot get an agent
I am cancelling my service but cannot get an agent. I am not continuing my service as my new roommate has a dish thanks [Edited: "Personal Information"]
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cannot get an agent
I am cancelling my service but cannot get an agent. I am not continuing my service as my new roommate has a dish thanks [Edited: "Personal Information"]
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Customer Service
user_88kl9f, Thank you for reaching out. I hope you are doing well today. You can manage your network names on the Xfinity App, which you can read about here: https://www.xfinity.com/support/articles/view-change-wifi-password. Let me know if you
disable a wifi network
Somehow we ended up with two SSIDs/wifi networks, very similarly named (difference is use of lower case or capital letters). I'd like to get rid of one. How do I do that? Is "forgetting it" on all devices enough?
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Thanks for posting on our community forums, MasonB2. I’m sorry to hear you’ve been dealing with slower upload speeds. I know how frustrating that can be, especially when you need a stable connection for work. I do want to reassure y
Upload speeds throttled?
Hi there, I am looking for help because I need ~40mbs upload speed for work, but recently my speeds have been stuck at 20mbs upload speeds? Anyone else having this issue? How can I get support to not throttle my upload speeds?
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@reggie77, Thank you for confirming. We will follow up with you in a direct message.
ESPN Unlimited authentication with Xfinity account?
When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e
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Yes, I was able to verify my sms and email with the verification code. It's only been around 21 hours since I've changed it. I'll try waiting a while longer then.
Unable to Update Payment Method
I recently updated my phone number and email. After the updating and verifying them I'm no longer able to add/update my payment method. You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address
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@XfinityEva It started with the new XB8. I had no issues when I used XB6.
PC Internet/Wifi keeps disconnecting/slow internet
My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res
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Thank you for reaching out here. I will be happy to take a look further at your account from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Cl
Nashville outage status
Hi I was hoping you can give me a timeframe or status on when you think service will be restored. We have had power since Friday. Thank You!
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Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
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user_4cra2l, hello there and thanks for reaching out. Congratulations on your new box! Have you restarted the box after being told to do so?
XfinityQue
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Cable issues
Connected new box it keeps saying to restart
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