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We can definitely get the process started for you! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling! How to Send Us a Direct Message: Click "Sign In" if nece
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
Exterior Gray Weatherproof Box
My house does not have Exterior Gray Weatherproof Box with all the coaxial cables exposed to sun and rain. I reached out few months back to a customer service rep and they mentioned it would be installed but no one came. Please help to install it at earliest.
Question
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Customer Service
Have you by chance ever had an account with them before paid seperatly? We may need to escalate to the backend team. What is the email you want to use to activate?
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
iPad, os computer, iPhone, Apple TV, and tv app. I cannot reactivate until someone deactivates me. Your tech group did that once, I tried again, and still no pop up to transfer me to ESPN to complete activation. Someone on your tech side
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
Yes, please! If possible, could you go ahead and schedule the disconnect order for my current internet service for August 4, 2026?
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
Just get it done! I want football on xfinity
No NFL and Red Zone
What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de
Question
@XfinityLinda just get it done. I want football
No NFL and Red Zone
What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de
Question
Have you attempted the activation on different devices too? Like a computer or tablet?
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
There are a couple of options available to set up a disconnect order. You can do that through your Xfinity app or at the Xfinity.com site as well as over the phone. We can also assist with that from here if needed.
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
@user_o7r6fq Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast
No NFL and Red Zone
What the heck are you going to do to resolve this issue of no NFL and Red Zone. This is absolutely unacceptable. Why didn’t you keep the channel active during negotiations? Ridiculous! And why is this company using Ai like crazy instead of real people in customer service ? This company used to be de
Question
And did I mention that my over $350 bill arrived once again on time today????
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
Question
How do I order the disconnect service?
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
We are now getting well beyond the pale on this situation. Almost every day I get an email from Comcast about how they are going to come today to redo and bury my cable ... and it never happens! We are now almost a month in. While I do h
No Internet - Horrible Service & Experience
Be happy to tell you how awful the entire experience was. First I was on hold waiting for a live person well more than 40 minutes which is just ridiculous. I had previously used the automated bot to try to resolve the problem which it could not. During that lengthy hold process I got told hold times
Question
That would be no problem at all. You can always set up a disconnect order with a stop service date of 8/04, and then order the NOW service. They would send out the modem for that NOW service once the order is placed.
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
Yes thank you for verifying your account! I see the ESPN unlimited it bunded. I am going to send you a new activation email. Can you let me know if you get that email?
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
Do I need to do something about the disconnection? Can it be for August 4? We are still in need of internet because of work and school. Then after am I able to shop for NOW services?
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
Thank you for reaching out here about your issue with setting up that NOW service. I am sorry to hear about that experience so far. We can assist you from here with the disconnect order on the internet service. The only option to order the NOW intern
Cancelling Plan and Switching to NOW services
I have tried to switch no the NOW services but I keep going around in a loophole. Can someone just help me schedule a future cancellation of my current service and have me switched to NOW?
Question
@jmr17b I called yesterday. First agent tried, but was unsuccessful. They did ask for the MAC address on my gateway...which someone on this thread said was the incorrect process. That agent passed me to another tech support group.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Did the number work?
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
Question
Thank you for posting on our community forums, user_02uyjf. I'd be happy to help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a D
XfinityDilary
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Exterior Gray Weatherproof Box
My house does not have Exterior Gray Weatherproof Box with all the coaxial cables exposed to sun and rain. I reached out few months back to a customer service rep and they mentioned it would be installed but no one came. Please help to install it at earliest.
Question