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Xfinity Mobile escalation — unresolved credit limit review and discount request
I need assistance from the Xfinity Support team with an unresolved Xfinity Mobile escalation. I was previously told by an Xfinity representative, Rohit, that my Device Payment Plan/credit limit increase request had been submitted for a 14-business-day review and that the review period would end on M
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Plan
Billing issues
Well I had the yearly excitement where I got my Comcast bill and SURPRISE!!!! It was double what it usually is. Every time I go through this customer service says "It's printed on your bill", but in order to get the deal you are promised you have to do autopay and paperless billing--so you never get
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Customer Service
@user_lot99u, thank you for following up with us. I understand your frustration, especially after trying multiple Xfinity gateways and working with Samsung support. I'm glad to hear you've found a solution that works for you with your own equipment.
Samsung TV not connecting to internet
Samsung TV. No internet access. I have tried two Xfinity modem-routers and nothing works. The first one worked for about 3 months then stopped. I can connect to the router but no internet. Everything else in the house works fine. Replaced motherboard and WiFi equipment in TV. Tried NETGEAR router an
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Is NFL Sunday Ticket required for TV Plus?
Hello, I want to change from TV Premier to TV Plus, but it automatically adds on the NFL Sunday Ticket on YouTube and adds $240 to the bill. I can't seem to opt out of it. If I select the TV Plus package but don't activate the NFL Sunday Ticket subscription, will the $240 be refunded to me? Thank yo
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Channels and Programming
Disputed $162.72 collection — Xfinity promised removal but balance was sent to collections
I’m requesting help with a disputed $162.72 balance that Xfinity has sent to collections. I was repeatedly told by Xfinity representatives that this balance would be removed. Xfinity opened escalation ticket ECM0024676557 regarding the adjustment. When the promised adjustment still wasn’t completed,
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Billing
Movie rental error
My 2 year old ordered a movie for 19.99 and I have spent and hour trying to figure out HELP. It should not be this difficult. I tried the text option but the Xfinity assistance was NO help at all. It didn't even understand what I was wanting. I just need this refunded off my account. Yes, I have a p
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Billing
This is for the home phone. I went ahead and called 1-800-XFINITY, punched through the "AI" wall and told the agent what I wanted. She submitted a ticket to disable the VM service just for the landline, indicating that it would take a fe
How can I disable voicemail on Xfinity voice
I need to disable my Xfinity voice voicemail. There doesn't appear to be a simple way to turn that service off. The app and the website doesn't allow me to get to the voice mail settings (Sorry, call our tech support line). This may be a different problem altogether as a lot of folks here have compl
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There was no Samsung error at all. Even the Samsung repair guys said this was a Xfinity issue. I returned the two Xfinity modems I tried. Never again. Only using my own modem from here on out.
Samsung TV not connecting to internet
Samsung TV. No internet access. I have tried two Xfinity modem-routers and nothing works. The first one worked for about 3 months then stopped. I can connect to the router but no internet. Everything else in the house works fine. Replaced motherboard and WiFi equipment in TV. Tried NETGEAR router an
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Hello @user_lot99u, and thank you for taking the time to post on our Xfinity Community Forum. I understand how frustrating this must be, especially after replacing hardware in the TV, trying multiple Xfinity gateways, and still not being able to get
Samsung TV not connecting to internet
Samsung TV. No internet access. I have tried two Xfinity modem-routers and nothing works. The first one worked for about 3 months then stopped. I can connect to the router but no internet. Everything else in the house works fine. Replaced motherboard and WiFi equipment in TV. Tried NETGEAR router an
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Expired virtual prepaid card
Tried to use the virtual card today and didn’t work. I thought the expiration was 2027 per the email (apparently it's a placeholder graphic) I received but was told it’s expired and there’s no balance remaining. It has $100. Please help.
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Customer Service
I apologize that the issue hasn't been resolved just yet, user_qq8dkt! We'll keep this thread open, and we'll be more than happy to continue assisting when you're back.
Comcast Voicemail does not work
I have an issue where Comcast voicemail does not work. The only way I can access VM is to call *99, which is very inconvenient. The web and app do not work. I see a message that VM is not enabled for this account, please call Xfinity support. But VM is setup. It just isn't setup correctly. I setup m
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Over 6 months to get cable from Xfinity ……who’s on first
We been trying to get cable from xfinity for almost 6 months now. I really don’t know how this company can function and stay in business. They obviously don’t communicate amongst themselves and with their third party contractors.We personally have tried to guide them and they are still clueless. We
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Your Home Network
Freezing frequently
I'm just wanting to complain there's been multiple freezing with TV which then unable to enjoy TV.
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Channels and Programming
Move/transfer mistaken for cancellation
I moved to a new apartment on 9/10 and attempted through the app to complete this process independently. Initially, I was having issues with being able to use my apartment number. I called and spoke to a very helpful customer service who stated my apartment was the only apartment in the building tha
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Your Home Network
NBC Sunday Night Football is playing in Spanish through Xfinity Stream on my computer, but the commercials are in English. Xfinity Stream Language Settings shows Audio Options = English. Peacock is streaming the exact same game in English on the same
Audio issue with NBC Sunday Night Football
During NBC Sunday Night Football, the announcer dialogue is overwhelmed by the stadium crowd on all three of my Xfinity TVs. Commercials on the same channel sound completely normal, and the same SNF game through Xfinity Stream on my PC has clear announcers. Other NFL broadcasts are normal. Changing
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Having same issue, something changed last Sunday and it is continuing tonight: • Using Xfinity streaming app, but away from home, different ISP (ie: NOT using home account) • Game announcers are in Spanish • Refs announcing penalties are in English;
Spanish commentary
Why are the football games today being broadcast in Spanish on NBC CBS? The commercials are in English, but the commentating for the games is in Spanish. How do I change this back to full English?
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Install charges Added back after crediting
In July I was charged $100 install fee that I was not initially made aware that I would be charged. After two chats I finally was credited the $100. Now on my current bill (September) I was charged a random Installation charge of $115 and also a late fee for the $115 that should not be there. I spok
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Billing
@EG Thanks! @user_4s6s9q Thanks for meeting us here in our community. We're happy to assist with getting your internet up and working properly. If there hasn't been service at your address recently, you may need a technician appointment. However, w
Why can't we get the right equipment the first time? member-owned-router-fiber-internet request
We signed up for Xfinity Gigabit Internet, but the equipment we were given appears to be incompatible with the service at our home. Our home has a fiber ONU with an Ethernet connection, but Xfinity provided us with a gateway that requires a coaxial connection. There is no coaxial connection from the
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Hi there, and thanks for taking the time to post here on the community forums, MistyD! I'm sorry that Hulu started having issues in the past few days. There's currently a known issue that our engineers are actively working on with Disney, but we've r
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Hulu stuck on loading bar
Started last night. Hulu stuck on loading bar. I’ve cleared the cache, power cycle box and modem, factory reset the box, cleared out all devices on Hulu, even swapped xumo boxes this evening. Still same issue. Hulu works on all other platforms just not xumo. What am I missing?
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