Hi user_yfsgwu! We appreciate you reaching out on our Xfinity Forum. Please know that my team is always here to support you with your service needs.        To answer your question, customers can retrieve a log of their text messag

A support technician came to my house to evaluate my cable in the house and he agreed there was an issue. He took a measurement outside the premise (Xfinity owned) and noticed a problem there as well. He put in a ticket to Xfinity crew and left. With

user_wgovgw Hi there! Thanks for using our Forums and for taking the time out of your day to reach up. We are happy to work together and help look through all your options regarding your plans. Please shoot us over a DM with your name and address to

@user_ep0mmg @XfinityJeff  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

It's been more than three weeks since the OP first posted about unexpected 2.0 PCM audio from his Xi6 and almost a week since I got an Xi6 and posted test results confirming what the OP reported. Xfinity support had both of us open DMs to explore wh

@user_jvv8sw Thank you for working with us! We canceled your Paramount+ subscription and found a new package that keeps your internet speed while saving you $37.61 a month, or $451.32 a year! We also helped with your Peacock upgrade and reviewed the

Perhaps the coax cable feedline got cut accidentally somewhere. Can you visually inspect/trace it? Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?

Greetings @user_ep0mmg, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with your upload, but you have come to the right place for assista

jahqwaun We appreciate you reaching out to us over our Community Forums. We can understand how a job loss can impact life. Unfortunately, once a device payment agreement is accelerated or bought out due to an account status change, reinstatement elig

Need more specific details please... Need more details please... First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage 

If you are using a Comcast-rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password   https://www.xfinity.com/support/articles/wifi-change-admin-tool 

@user_o59bya @XfinityDemitrius  Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t

@user_daclqu I am sorry to hear you would like to disconnect your services. Did you know you can transfer services? If so you can check out the link: https://www.xfinity.com/support/articles/onlinemoves to get started!

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_xq34aw We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction! You will want to ensure you meet the eligibility requirements for the WiFi Boost Guarantee, and r

Greetings @user_ukf29k, and thanks for reaching out to us on the Xfinity forums with your question, I hope this message finds you well. As a single parent I know the importance of saving, and you have come to the right place for assistance with this.