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U

I was attempting to access email. I don't remember any specific websites. it just stopped downloading emails into my apple email program. I could access emails by going to the Xfinity email website only, not the mail app. and it self corrected as soo

user_kyu0wo

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2 hours ago

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Temporarily blacklisted IP Address - try again later

how to fix. I am traveling out of county and this started

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U

solution = I canceled your services, which by the way took me 45 minutes of getting transfered multiple times only to have the same look up my account verification and same non sense. Xfinity no longer offers a superior internet and cable TV expierie

user_7dec54

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3 hours ago

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I need to cancel services

I have made all attempts to dicuss a better service plan, and have fallen on deaf ears. I nee to cancel my cable TV, and internet services. I need to return my cable box and cable modem/router. Please advise whats steps arae next. I will not be subject to wating 3060 minutes to simply return equipme

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Transfer

I transferred services and told her I want my same current modem, my service still not working

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Your Home Network

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Gateway router

Supposedly the gateway router is supposed to be flashing white or having a steady White light instead mine has an orange light flashing it hasn't gone white what does that mean

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Your Home Network

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Trade in value

I got my new phone on 10/19 I gave the person who set my phone up my old phone he told me he was so ship it out never gave me a receipt saying he told my old phone 13 pro max, when by two weeks later and ask what’s going on with my trade in phone they say they shipped it out that Sunday not to worry

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Devices

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Cancel Internet Service

I would like to cancel my Xfinity Internet service. I have tried using Xfinity Assistant, but it cannot process cancellations. I also called customer service, but the automated system indicated that the department was closed. Could an Xfinity representative please assist me with canceling my service

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Customer Service

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Cancel my subscription

Please cancel my subscription now. It’s legally required that I can cancel without calling since I didn’t sign up via phone.

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Your Home Network

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Cancel Internet Service

I would like to cancel my Xfinity Internet service. I have tried using Xfinity Assistant, but it cannot process cancellations. I also called customer service, but the automated system indicated that the department was closed. Could an Xfinity representative please assist me with canceling my service

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Your Home Network

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I have the same issue- the audio during recordings (from all different stations) cuts in and out continuously. All the same problems and trouble shooting as everyone below. There are no solutions presented in all the comments below. hey xfinity,

user_m7jru3

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5 hours ago

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DVR recording audio drops in and out on TV Box

DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record

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U

There is no chat bubble or direct messaging icon when I sign in. How do I find it?

user_7wucab

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5 hours ago

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A
Cancel Internet Service

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!

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Transferring Service

I am moving to a new address, and I want to transfer my internet essentials to it, but can't at the moment due it apparently being out og Xfinity's footprint

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Your Home Network

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I am also considering canceling. It is so frustrating. We have tried every single troubleshooting option available. You can’t even watch a game if you start late. This is absolutely ridiculous

user_c8kkrw

 commented 

6 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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Series recording skipping airings due to guide data error (WNEP2)

Ticket CR282036943. My Johnny Carson series recording on channel 243 (WNEP2) is skipping specific airings on both of my X1 boxes. This is not equipment-related. Airings that record normally: Mon Nov 2 and Thu Nov 5, both listed as "The Johnny Carson Show," 11:00p to 12:00a. Airings that do not recor

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X1

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Hi @XfinityCliff​, I'll go ahead and send a direct message. Thanks for the reply!

YunosVenge

 replied 

6 hours ago

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[XB8 Gateway] 1 Gbps internet: Problems with ethernet connection. Random online gaming disconnections, random slow speeds. WIFI is fine.

Hello everyone! This problem has completely stumped me. I have upgraded my home internet plan from 500 mbps to 1 gbps, and along with that came a new XB8 gateway replacing my previous XB6. I have never hardwired my PC to the previous gateway as WiFi sufficed with speeds reaching close to my previous

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Account Speed Issue: 2000 Mbps Next-Gen Tier Capped at 1000 Mbps Downstream

I am on the 2000 Mbps downstream / 300 Mbps upstream Next-Gen speed tier. Up until recently, I was successfully getting full speeds over 2000 Mbps.Currently, my download speeds are hard-capped right at 1000 Mbps, while my upstream remains perfectly intact at 300 Mbps.To isolate the issue: I ran the

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Your Home Network

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Thank you for providing such thorough details and confirming that you've already checked your storage, filters, and safe-list settings @user_jz69zx. Because this involves missing emails that are not even landing in your Spam folder, we would need to

XfinityQuemekia

 commented 

6 hours ago

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email problems

Some legitimate incoming emails, including password resets and contractor correspondence, never appear in Inbox or Spam. This has happened intermittently for approximately six months. I have checked storage, filter rules, blocked senders, and safe-list settings. Comcast now retains copies of forward

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Hello user_b2b500, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and we're ready to help.    Have you tested your connections, both physical and wireless? Is this a camera you got from Xfinity?

XfinityJeffB

 commented 

6 hours ago

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Live feed on camera

After a few moments of watching live feed my camera will freeze in that position and if somebody walks up my driveway, the camera will not pick it up. What can be done to fix this problem?

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Hi there @MyAppleFamily! The $35 All-in Tablet & Watch Plan credit is strictly for customers on our latest price plans, meaning it is not available on older plan generations. Here's more information below.How do smartwatch plans work with Xfinity

XfinityQuemekia

 commented 

6 hours ago

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All-in Tablet & Watch Plan credit

I’m looking at adding some additional watches and tablets to my account, but I’m on the previous mobile plans I’ve been told that’s called the GEN5. When I search on the website, it makes it looks like The all in tablet and watch plan credit for $35 is for any account, but I’m trying to get clarific

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We appreciate you taking the time to post here on the community forums, hrannar! We'd be more than happy to look into your concerns! Please send us a direct message with your full name, name on the account (if different), and service address, and we'

XfinitySean

 commented 

6 hours ago

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Attempt to Resolve Billing Issue and Unresolved Fraud Claim

I am requesting assistance from an Xfinity representative who can review my existing fraud complaint, investigate continued billing after my mobile number was transferred, and help bring this unresolved matter to a conclusion. If you need me to provide the Fraud Claim Number, let me know. Before beg

Question

Hello user_lcxyon, thank you for reaching out here in our Xfinity Community forum. Payment arrangements do not always reinstate your service. There are a few reasons why that is. Without sharing personal info, was your service already off when you ma

XfinityJeffB

 commented 

6 hours ago

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Payment arrangements

I set up a payment arrangement earlier today. Does that not qualify to turn service back on

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