Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (467.9K)
@user_xclxke We appreciate you sending a DM and we were able to confirm that the disconnect is set and confirm your final bill amount. Have a wonderful day!
Still being billed after cancellation
I scheduled cancellation on May 3, received emails confirming that they are “working” on my cancellation and am still getting billed for next cycle. I am incredibly frustrated as talking to customer services takes awhile and almost seems scam like at this point. What can I do except take it off auto
Question
Update: I logged into the XB3 gateway and checked the signal levels. The SNR is averaging 29 dB across all channels, and the Downstream Power is high at +13 dBmV. I'm also seeing millions of Uncorrectable Codewords. This looks like a major line noise
Speed capped at 60/6 Mbps on XB3 Gateway – San José Downtown, Hardware Bottleneck?
helloo everyone, I’m troubleshooting a consistent speed cap in San José Downtown. We are using a 3rd Gen Xfinity Gateway (XB3) from 2013/14 in Bridge Mode connected to an Asus router. The Issue: Speeds are stuck at ~60 Mbps Download / ~6 Mbps Upload. Testing: The Asus router’s internal speed test co
Question
Please do not reinstate Scripts channels, with Disney/Kimmel just delete that feed forever.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
Question
@martyzl I'm so sorry about this experience. I am not a fan of ads myself. I will certainly share your feedback as well. My apologies as once you migrate to yahoo we do not have the ability to bring it back or troubleshoot yahoo mail platform.
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
user_quetemail, thank you for reaching out to Xfinity Support. I'm sure this has been frustrating for you. Last year, we started fazing out the Comcast email and no longer issue new Comcast email addresses. If your account had been closed, you would
Open up new email account with xfinity since my old account is inactive
I have tried to reopen my inactive email account by using the email link & I just get message it was closed to inactive. Difficult situation this last year had me cut off most electronic communication. I would like a new email account with my xfinity account
Question
Where Is Customer Support??
Been using Comcast/Xfinity for over 20 years. Up until last Thursday 4/23, their internet service worked good with very few interruptions of service. On 4/23 they did work "in the area" to "improve" service. Since then, the internet connection has been CONSTANTLY going up and down. Since I work in I
Question
•
Your Home Network
user_igxvvt, No worries. To find the MAC address on a desktop, the fastest method on Windows is opening the Command Prompt (search 'cmd'), typing ipconfig /all. Great question. The name can change if the device is reassigned or if the network
Pausing internet access
Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.
Question
Speed capped at 60/6 Mbps on XB3 Gateway – San José Downtown, Hardware Bottleneck?
helloo everyone, I’m troubleshooting a consistent speed cap in San José Downtown. We are using a 3rd Gen Xfinity Gateway (XB3) from 2013/14 in Bridge Mode connected to an Asus router. The Issue: Speeds are stuck at ~60 Mbps Download / ~6 Mbps Upload. Testing: The Asus router’s internal speed test co
Question
•
Your Home Network
Abdulhalim Dumlu
When I subscribed, I was told that I would receive a $10 discount if I set up automatic payments with my debit card. I set up AutoPay, but I do not see the $10 discount on my bill. Could you please check my account and let me know why the discount was not applied? If there is any additional step I n
Question
•
Open up new email account with xfinity since my old account is inactive
I have tried to reopen my inactive email account by using the email link & I just get message it was closed to inactive. Difficult situation this last year had me cut off most electronic communication. I would like a new email account with my xfinity account
Question
•
Customer Service
No I do not know how to check if it was changed. Does a PC ever change its name display? Originally it was just titled Austins PC, but when I looked yesterday it was called Austins PC-31.
Pausing internet access
Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.
Question
Outage others have service in neighborhood
Good morning. We are still experiencing and outage here, but others around me have service from xfinity. How could I still be down when others around me have the service up and running? I have reset my network and I'm tying to get an update on the issue
Question
•
Your Home Network
@XfinityKei They can't solve my issues. Drop the ads and I don't want to have to pay to be ad free. Comcast email had no ads. Plus, the additional storage again comes at a cost. That was not the promise made by Comcast. Truth is,
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
Yes, same thing for me. I can’t get the SNY channel to stream or play recorded SNY programs on my iPhone. The weird thing is it’s only SNY that isn’t working and it’s only on my iPhone. I tried again this morning and it’s still not working. Hopefull
SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo
Question
Hi there, @user_337pnc. Thanks for reaching out to us here on the Community Forum. Yes, the older emails are available on the portal at https://mail.yahoo.com/, I'm glad you were able to check that and see that to be the case. The reason you are seei
Yahoo Migration-Archive Emails and Comcast Password Question
I accepted the migration yesterday, was prompted by yahoo to select a new password, and the yahoo email worked immediately to send and receive on my apple mail, so that part went fine. what did not migrate over were my archived Comcast emails, many of which are very important so I don’t want to do a
Question
As follow up, my archive emails just showed up on yahoo, so I assume safe now to just delete my comcast email account?
Yahoo Migration-Archive Emails and Comcast Password Question
I accepted the migration yesterday, was prompted by yahoo to select a new password, and the yahoo email worked immediately to send and receive on my apple mail, so that part went fine. what did not migrate over were my archived Comcast emails, many of which are very important so I don’t want to do a
Question
BravesVision
I think it’s horrible that I live in the Atlanta area and still can’t get BravesVision despite already having the TV PLUS package. I would have to upgrade again to the Premium package to watch my home team? Ridiculous. Shame on the decision makers who are forcing local fans to pay top price to watch
Question
•
Channels and Programming
Good morning @user_prl9pv You have come to the right place fro help. Are you able to access your email athttps://www.xfinity.com/email
I'm Not Receiving Emails [Edited]
I am not receiving my emails. Why? [Title edited to remove personal information - email address]
Question
Totally agree. In the Denver area we lost ABC. No proactive heads up just tried watching something and got the message on the screen. How odd they can tell us in statements that prices go up because of a contract change, remove credits at their will
the4meatballs
commented
2 minutes ago
to the conversation:
0
0
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
Question