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I have the same problem. I activated the Disney+ with the email I received from Xfinity support but when I use my email and password in the Disney+ app on my ROKU tv is keeps asking me to sign up for a subscrtiption for $4.99/mon. I have delet
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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I already did! no one is answering me!
access to old account for bills
I need access to old bills from 2025. old account was deactivated in January of 2026. i need all bills from 2025. can somone get me those?? i can't switch the account on the account menu. I tried going to the store and even talking to people on the phone but no one can help me!!!!!
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user_y5c0wa Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the appointment you mentioned and see what is going on. We also see the Direct Message. In the future, please wait to be invited to send a DM
Looking for updates on repair to a cut line
Landscapers cut me and my neighbors internet line. I reached out to customer service and they made an appointment for today for a technician but I have nothing on my portal to check the status
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@user_633m2e Thank you for making us aware you're also having this same issue with the MLB games not working with the cable box. I would be more than happy to help figure out a solution to this problem you're experiencing. So that we don't go over so
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
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user_llb1vl, Thanks for reaching out to Xfinity Support. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top ri
access to old account for bills
I need access to old bills from 2025. old account was deactivated in January of 2026. i need all bills from 2025. can somone get me those?? i can't switch the account on the account menu. I tried going to the store and even talking to people on the phone but no one can help me!!!!!
Question
Greetings @user_ethxp4, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with sending email, as someone that sends a lot of email for work, I can understan
server error when sending or forwarding email. Unable to fulfill reqquest. internal server error
Cannot send or forward any emails from computer or phone
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Greetings, @user_s9wzlf! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about receiving credit for the days you were unable to use your service. You have def
Bill credit
I'm requesting credit for 5 days, Jan 23 - 28, 2026 when I was without service. REASON A new cable box was installed by Xfinity tech on Nov 6, 2025. It stopped working on Jan 23, 2026. First available appt for a technician to troubleshoot and fix was Jan 28, 2026. The tech had to install a new the b
Question
access to old account for bills
I need access to old bills from 2025. old account was deactivated in January of 2026. i need all bills from 2025. can somone get me those?? i can't switch the account on the account menu. I tried going to the store and even talking to people on the phone but no one can help me!!!!!
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Billing
How disappointing. I have paid for Ultimate TV, which includes a fee for regional sports, in order to receive the regional Reds broadcast that was previously on Fandual. Now you tell me I must pay even more for Extra Innings to receive what I previo
Reds.tv in Indy in 2026?
Is Comcast working to add Reds.tv to the Ultimate TV tier in the central Indiana area? Opening day is coming up!
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Bill credit
I'm requesting credit for 5 days, Jan 23 - 28, 2026 when I was without service. REASON A new cable box was installed by Xfinity tech on Nov 6, 2025. It stopped working on Jan 23, 2026. First available appt for a technician to troubleshoot and fix was Jan 28, 2026. The tech had to install a new the b
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Billing
Hello @user_eixpk1, that can become quite the issue if you are not keeping your eye on that trash folder. Have you attempted to disable and re-enable the spam filtering setting, a reset may do the trick. The Set email filters or spam filters —
incoming emails showing up in trash folder
My wife and I have xfinity email accounts. in both of our accounts, all new incoming emails are showing up in trash folder. I checked my email settings and made sure there were no email filters set. We also changed our passwords which didn't resolve the problem. Any suggestions on how to resolve thi
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Error code
“Sorry we’re having trouble connecting ” tired of seeing this on several channels. Been customer for 36 years doesn’t get fixed I will be changing to another company. Been going on for over 3/4 months
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Channels and Programming
At this time if the issues is continuing. We would definitely require a tech.
peacock freezing
While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.
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Looking for updates on repair to a cut line
Landscapers cut me and my neighbors internet line. I reached out to customer service and they made an appointment for today for a technician but I have nothing on my portal to check the status
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Customer Service
Thank you, I have sent a direct message. Will this be assigned a ticket number or something so that I can reference something if I have to get back in touch? What would be a reasonable time-frame for this getting done so that I can get back in touch
who to contact about a damaged pedestal and exposed cable
I have a pedestal next to my driveway that is completely broken, I have to keep setting it in place and their are exposed cables near it in my flowerbed. Who can I contact to get this taken care of?
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@user_pvxg27 Thanks for reaching out to us, This link https://www.xfinity.com/learn/channel-lineup-bundles has great information on the networks we carry in your area. We're always reviewing our services to make sure we're providing great programming
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
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peacock activated being asked to activate
I received an email to active my free benefit of peacock premium. It is activated, but some screens in my account inform me that I am supposed to activate it. I have taken screen shots to demonstrate the conflicted messages that I am receiving.
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Xfinity Stream Website
@XfinityRoberto I did a refresh from the Xi6 menu, but it still locked up (I let the show run in the background while I did other things). I went to the chatbot, talked to an agent who said that they both do the same thing (app or box system refres
peacock freezing
While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.
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@user_z60t6s, Hi there! Thank you for reaching out and for providing such detailed information. I can certainly understand the inconvenience caused by latency spikes and packet loss. I know how frustrating that can be, especially when it impacts str
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Recurring Latency Spikes and Packet Loss During Peak Hours
Hi Xfinity Support Team, I am experiencing recurring latency spikes and packet loss that appear to be originating within your network infrastructure and I am hoping to get this escalated to your network operations team. The issue is significantly impacting my daily usage in the following ways: - Vid
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