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I need to know that you have received my email with both driver's licenses. Now can we access my father's Comcast accounts?
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
Hello, @user_gq6kyc Thank you for choosing us to be your service provider. I would like to look into this for you Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click
frustration on being neglected as a loyal customer
I have been a Xfinity customer for over 10 years. The commercial of 5-year price guarantee internet service has been everywhere in the past couple of months. However, when I tried to sign up for that offer, I was told that I am not eligible because I am an existing customer. It is so frustrating to
Question
@user_q2yef4 - It can be frustrating when things don't work properly, and we appreciate you reaching out to us on our Xfinity Community Forums for help when you need it. Having been advised by the system that you are experiencing a service interrupti
had electrician here to do work
they had to turn the power off. When it was restored, my cable box wouldn't turn on (using the remote). I have unplugged it for 30 sec. a few times now. Nothing. There is no power button. I have tried with the Xfinity app. I tried calling 800-934-6489. It says there's an outage in my area (due to sn
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I asked for a link to the page where I can MANAGE the other accounts. I have the login page, I don't want that. I want the page where the main account manages the others.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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The link you gave me goes to my login page. What I was looking for was the link to the place where you can manage all the OTHER emails on the account. I can no longer find it.
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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Hi there, @brinyside Thank you so much for taking the time to reach out today. I'm truly sorry for the trouble you are experiencing with your email service. Since it's been a few days since you last posted, are you still having trouble with your emai
Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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Refund debit card expired
My refund debit card expired 12/25. Can I get that reissued? Service address was [Edit: Personal Information]
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Customer Service
Hard time of transfering my line from xfinity
I want to do a transfer for my line from Xfinity to Tmobile i had been getting difficulties and hassle its been 5 days. Tmobile is saying the information is mismatching while we verified everything and is correct.xfinity is giving us hard time i cant transfer my line for 5 days when it can be done t
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Network
Thank you for taking the time to reach out @user_4s19s3. I am glad that we were able to assist with the account changes and verify the status of the Xfinity account. Thanks for being a part of our Xfinity community and hope you have a great rest of y
Request cancellation confirmation
Called Xfinity to cancel my serviceyy on 2/21, still didn’t receive cancellation confirmation as of yet.
Question
There is no Direct message icon
Final Bill for Xfinity Mobile
I want to know my final bill for xfinity mobile because i have cancelled all xfinity I thought. I have a different WiFi and mobile service. Do I owe anymore to xfinity?? I’ve tried to get into my mobile account. You’ve sent me codes and when I try to use them they’re invalid. All i want is to know w
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frustration on being neglected as a loyal customer
I have been a Xfinity customer for over 10 years. The commercial of 5-year price guarantee internet service has been everywhere in the past couple of months. However, when I tried to sign up for that offer, I was told that I am not eligible because I am an existing customer. It is so frustrating to
Question
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Customer Service
@pasandpjs How do we know if this is legit? When you look at your posts in webmail, any legit email from Comcast/Xfinity will have that logo that I posted above, but I will post it again here. If it doesn't have that logo next to the email
Email being shut down.
I received the following is this legit? Last week, we informed you of important updates to our Terms of Service, Security, and Privacy Policy. Please be advised that older versions of the Comcast/Xfinity Mail platform will be retired on January 10, 2026. To ensure uninterrupted access to your mailbo
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user_275f55 Thank you for reaching out! You can always check the Xfinity app or Xfinity Status Center for the status of your services.
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23/2026 02:30 AM (Pacific). You may experience interruptions t
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Accepted Solution
Hello user_iiul6a thank you for taking the time to let us know what a good experience you had. We appreciate all input, but we love to celebrate the good ones too. If you have any other information that would allow us to track down Aniket, we will ge
Rating Customer Service via Chat
I just got off a chat where I was told I could rate the service I received after I hit "end live chat" but I never got the option. I wanted to give top marks to Aniket who was very helpful and quick. I understand how these ratings can affect job performance scores and I wanted her to get the recogni
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Since I have not received the notification from Xfinity with the Yahoo offer, I am unable to confirm that switching will fix this issue. Is there any way to get the offer sent to me now?
Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
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@MacLady You're not exactly clear on what it is you're wanting [controls?], so we've tried answering the best we could. To access your @comcast.net email that has not been migrated you can find it here: https://connect.xfinity.com/appsuite
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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Hello, @user_30pbqb thank you for reaching out over Xfinity Forums. I completely understand wanting to get a new card issued if you weren't able to use the balance on the prepaid card before the expiration. From experience, I received a couple of pre
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Refund debit card expired
My refund debit card expired 12/25. Can I get that reissued? Service address was [Edit: Personal Information]
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