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emailed redlined word attachments appear as clean pdf documents
When I open up an email received on my PC computer that has an attached redlined "Word" document, the attachment opens up as a clean PDF. When I open up the same email on my IMAC, the attachment is the correct redlined "Word' document. The problem would therefore appear to be with the settings on my
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Hello, @user_sctf0e are you still experiencing packet loss and latency? Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the
Internet Performance
I have continuous monitoring showing sustained upstream latency, packet loss and jitter to multiple external endpoints while LAN gateway pings remain clean. This strongly suggests CMTS or node‑level impairment. I’m requesting escalation for upstream utilization or noise investigation.
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It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right t
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
user_om8pe1 are you able to sign into www.xfinity.com with the same password? You can always reset your password here. https://idm.xfinity.com/myaccount/reset?execution=e1s1
Xfinity two Yahoo
During the transfer of the account to the Yahoo, my Comcast account keeps asking for iMac account to Comcast. I’ve been typing in my old password and nothing.
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user_nz1z6x I'm sorry to hear that you are experiencing issues with accessing your email. Can you clarify how you are trying to access your email? Are you using a third party email client? If so, are you able to access your email via our webmail with
IMAP issues
While overseas I started to receive incorrect password for accessing email. Reset password but still get error message
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user_d5ywf8 Our team can definitely take a look to see if the equipment is reflecting correctly on our end. It can sometimes take a few days for equipment changes to fully update in the app. Since I will need to access the account details, please sen
How to reset pods when moving
Moved to a new home and brought two xfinity pods with me. They do not show up in my account. How do I reset them?
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You’re negotiations are taking far too long and we are not getting the service that we expected to get for the price that we are paying. Can anyone address that concern?
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I had issues with my first gateway and was given a second unit to try. That still did not work so Xfinity technician came out to resolve the issue. He took the inactive gateway with him. Now when I open the Xfinity app to test service a
How to reset pods when moving
Moved to a new home and brought two xfinity pods with me. They do not show up in my account. How do I reset them?
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@user_4n6zvn As long as you can see them in the trash you can recover them. Follow the steps found at: https://www.xfinity.com/support/articles/recover-deleted-email Let me know if that worked for you.
accidentally deleted all my emails
I had about 4k emails. I know, I know. I was in the process of going thru them. so many are trash but i was getting thru them. Somehow i deleted all of them. They show them in the trash. Is there a way to recover ALL OF THEM at once back to my inbox??? The way I am trying and what i seen shown in th
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bobby963 If you are comfortable reindexing, you can try that out. Our technical support abilities will be limited for this portion, so if you have any issues, you may have to contact Microsoft directly.
Unable to access comcast email through Outlook Classic using windows 11, no new email messages received since 9 AM
No new email messages received since 9 AM today 4/9/2026. Still an problem now at 5:30 PM.
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Not yet. Looks like the only folder left to complete rebuild is the Inbox folder. Saw someone recommended reindexing outlook. Don't know if I should do that now or post rebuild.
Unable to access comcast email through Outlook Classic using windows 11, no new email messages received since 9 AM
No new email messages received since 9 AM today 4/9/2026. Still an problem now at 5:30 PM.
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Hello @user_5lcy8z, thank you for taking the time to leave a post. Sorry you haven’t received your new equipment yet. I know how frustrating that can be, especially when you’re ready to start using your services right away. We'd be happy
Equipment
I ordered equipment for my new apartment to arrive around 4/17 and haven’t received anything yet.
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user_d5ywf8 That's fantastic! I'm happy it was simple to get the pods back up and running at your new home. :) How are the services working otherwise in your new home? Did you have any other questions or concerns that our team can help you with at th
How to reset pods when moving
Moved to a new home and brought two xfinity pods with me. They do not show up in my account. How do I reset them?
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user_4zjaj2 Hello and thank you for taking the tie to reach out to us here on our Xfinity Forums. I definitely understand how frustrating it can be if your billing is higher than you were expecting. Our team would love the opportunity to help you wit
Bait and Switch
Xfinity reps pushed hard in November to get the new iphone, so I got it. Then they started charging me, a LOT. I called about 5 times, they told me they knew it was an issue, and I just had to wait to be reimbursed. I sent back my old phone. Well, it's now April and they've taken hundreds of dollars
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@user_qku8yc Just to clarify, the printer says it's connected? Is the phone unable to connect? What other devices in your home are you able to connect without any issues? We appreciate you taking the time to provide clarification, so we are able to
I cannot connect my wireless hp 4500 to my xfiniry wifi now
Having an issue of my xfinity wifi name not showing up as a wifi connection after paying for service for 2 months, almost being kicked out if my housing because of their cameras and doorlocks
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user_5rngt3 How long have you been experiencing this issue? If you have not already, we suggest power cycling your modem by unplugging it from the power outlet for about 20 seconds and then plug it back in.
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Wifi calling no existent, internet keeps dropping and ip address keeps changing
I have your modem, your extenders (2) and your Pro extender with battery and cellular backup/
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