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@Vandal21891 Since Comcast isn't willing to fix the issue or give us a date when we can expect it to be fixed, I suggest that everybody files a complaint with the FCC. You can do that using this web page https://consumercomplaints.fcc.gov/hc/
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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WIFI PASSWORD
I received a new modem but the tag where says the SSID and Password is no visible. I’m not able to connect because I can’t see the password
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Your Home Network
I need to activate my Internet at my new address
I cannot download the app because on my cell phone and I only have two bars.
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Your Home Network
Thanks for confirming, @user_d3utlf. To get started, here are a few things to try : Make sure both you and the sender have RCS enabled. -Android: Google Messages > profile icon > Messages settings > RCS chats-iPhone: Settings > Apps
HORRIBLE EXPERIENCE
11/11/2026 ECM [Edited: "Personal Information"] ECM [Edited: "Personal Information"] Escalation Supervisor placed call on mute for 10 mins. Refused to help with RCS issue that has been going since 11/10. Spoke to 4 reps and 1 supervisor. No resolution. The supervisor eventually returned to the line
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Good morning, @user_45qf03 ! Thank you for providing those additional details. We can take a closer look at the modem currently associated with the account and the provisioning for your CODA56, especially given the upload speed you’re seeing. P
My new Hitron CODA56 is online and operational, but Xfinity's account system incorrectly reports it as offline. I'm getting approximately 1
I recently upgraded my customer-owned modem from an ARRIS SB8200 to a Hitron CODA56 to take advantage of Xfinity's enhanced upload speeds. My account was confirmed by an Xfinity store representative to have a 250 Mbps upload speed tier, but after activating the CODA56, I'm still getting approximatel
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rightfooted Sounds like we need to take a look deeper into your account. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the
Issues with two X1 boxes
On 11/2/26, I had Voice activated. I'm not having any issues with Voice. On 11/3/26, two of my three X1 boxes were not working at all. I spoke with a level 2 agent who helped get them working again. On 11/4/26, and every day since then, when I first turn on the TVs with those same boxes, there's no
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I'm joining in to echo the chorus of disappointment. The new iOS version of the Xfinity Stream app (9.0.0) is a HUGE step backwards. The Guide has no filters for "HD" or "Favorite" channels. Having to scroll through hundreds of channels to fi
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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This update is so incredibly frustrating. Currently the most frustrating things for me is the disappearance of the Scheduled Recordings, and in the recording listings not being able to see the show names or the dates they were recorded. Also that it
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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user_mkpd3r Thanks for creating a post. I'm sorry to hear that the initial request did not process. Were you able to receive a confirmation email that the disconnect order for the repeat request was completed? My team can help verify that everything
Canceled and still charged terrible service
I called I talked to representative last week either Nov 6/7 canceled the account returned equipment then got charged talked to chat agent and they said my account was never canceled then had to called again and talk again and redo the whole thing again still waiting for a refund.
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Good morning@user_a6cy09, Thank you for reaching out to us here on Xfinity Forums! You’ve reached the right place, and I’d be happy to look into the transfer of ownership and check its current status for you. To securely access t
Transfer of Account
Can you please tell me if the transfer of my account was approved? I did all paperwork and it’s submitted.
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@user_5jk81g Thanks for clarifying, can you do me a favor and unplugged the power box from the back of the TV box for 30 seconds and then plug it back in, and then go back to your channel sections and let me know if it's showing your local sta
Local channel market correction
I live in Claremont 34714 and want to see local channels for Orlando but getting Tampa stations. How can I change this?
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user_5ibwhv, Hi! Thank you for taking the time to explain everything that’s happened. I completely understand why you’re disappointed, especially after being a loyal customer for so many years and being advised that a $100 refund would be
Billing/Refund
Good morning, I was signed up for the $50 a month 1 gig wifi/internet for a year. I was not notified via email or any other form of communication about the plan ending. I saw I was charged $100 for the month of August and called Xfinity. The representative was very understanding and assured me that
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I'm not able to receive messages
HORRIBLE EXPERIENCE
11/11/2026 ECM [Edited: "Personal Information"] ECM [Edited: "Personal Information"] Escalation Supervisor placed call on mute for 10 mins. Refused to help with RCS issue that has been going since 11/10. Spoke to 4 reps and 1 supervisor. No resolution. The supervisor eventually returned to the line
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Awful new streaming app
The new streaming app is terrible. No scheduled shows available, recordings not listed only video shows. Can’t find the show you want as it’s too cluttered with video and a play button on each video. Only can schedule a week out. Put it back as it was
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Xfinity Stream App
New stream app
The new app for iPhone is the worst user experience I have EVER HAD. It crashes every f’ing time. try to adavance 60 seconds requires pushing advance 6x & it crashes every time you don’t push once, wait 5 seconds for it to respond & so that over and over. If you push 6x in a row it crashes. It also
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Xfinity Stream Website
Transfer of Account
Can you please tell me if the transfer of my account was approved? I did all paperwork and it’s submitted.
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Customer Service
Hi there, @user_d3utlf. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with RCS and with engaging with agents. Usually we would troubleshoot this issue with you and if it is not resolved, a ticket would
HORRIBLE EXPERIENCE
11/11/2026 ECM [Edited: "Personal Information"] ECM [Edited: "Personal Information"] Escalation Supervisor placed call on mute for 10 mins. Refused to help with RCS issue that has been going since 11/10. Spoke to 4 reps and 1 supervisor. No resolution. The supervisor eventually returned to the line
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Billing/Refund
Good morning, I was signed up for the $50 a month 1 gig wifi/internet for a year. I was not notified via email or any other form of communication about the plan ending. I saw I was charged $100 for the month of August and called Xfinity. The representative was very understanding and assured me that
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Billing
Good morning @user_x3d1jy, Thank you for reaching out to us here on Xfinity Forums! How exciting that you’re getting a pool! I completely understand wanting to make sure the Xfinity pedestal is relocated, so it doesn’t interfere with you
Need Comcast Utility Box mooved off my property to easement
Im installing aa pool and the Comcast Utility Box is located on my property where the pool will be installed. Need it moved. There is no utility easement on my property
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Hi, @user_owg2wq. Thank you for reaching out over the Xfinity Community Forums to request a return label for your modem. Here at Xfinity, the process to return equipment has been simplified to bringing the modem to your nearest Xfinity store. You don
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return shipping label
We closed account and need to return a modem. I need a return shipping label.
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