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user_hcv7tc Thanks for reaching out! Unfortunately, when members create new accounts to take advantage of new member promotions, it causes havoc with Xfinity Membership tiers, Xfinity Mobile account alignment, equipment issues, and of course duplicat
Second account created when upgrading service plan
I recently upgraded my service plan in order to take advantage of some of the newer plan features. As part of this it appears that rather than change my existing account service, a new account was created. I assumed the old account would be closed, but I am still incurring charges/billing from the o
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@XfinityJamesC Thank you- yes, I’ve already gone and checked it through there, and I have already sent a message to Xfinity Support, but have not yet gotten a reply back. Hoping to get some clarity on why this particular phone isn’t working.
Need to check IMEI on Xfinity's side
Hi, I recently bought two unlocked Samsung Galaxy S25 phones. One phone was an breeze to upgrade/swap out on my account. The second phone came up as incompatible. I did put out a ticket out to the vendor I bought the phones from, but they asked me to double check the IMEI with Xfinity support. The c
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Thanks for the additional details, @jrford8. We can submit a request for this to be looked into and see if it is possible and if any costs may be associated. Please send a direct message to us by clicking the chat icon in the upper right corner of th
Need to move outside line off neighbor’s property.
A section of my cable line is buried on my neighbor’s property. I need the line relocated onto my property. How do I get this work done?
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@user_jnzph5 Thanks for sharing what's going on. I'd like to take a look at your account to see why it's not appearing on your profile. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and
Customer service phone not recognizing command
It asked me to describe my issue in a few words and it just goes silent and never responds to my request
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Dear Comcast Customer Service, I am writing to formally request a credit to my account for the period I am unable to access the NFL channels. As I am specifically charged for the "Sports Entertainment Package," the current service interruption me
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Second account created when upgrading service plan
I recently upgraded my service plan in order to take advantage of some of the newer plan features. As part of this it appears that rather than change my existing account service, a new account was created. I assumed the old account would be closed, but I am still incurring charges/billing from the o
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Billing
I am trying to return old equipment, but it doesn’t show up in my profile to start a return with a prepaid label
Customer service phone not recognizing command
It asked me to describe my issue in a few words and it just goes silent and never responds to my request
Question
Hello, @user_jnzph5. Thank you for brining your concern to our attention via Forums. I would be more than happy to help you through here. Please elaborate on how I can assist you today.
Customer service phone not recognizing command
It asked me to describe my issue in a few words and it just goes silent and never responds to my request
Question
My neighbor plans to work on their property and the line is in the way. They have requested that the line be removed from their property. There is no recorded easement which I am aware of.
Need to move outside line off neighbor’s property.
A section of my cable line is buried on my neighbor’s property. I need the line relocated onto my property. How do I get this work done?
Question
Customer service phone not recognizing command
It asked me to describe my issue in a few words and it just goes silent and never responds to my request
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Customer Service
@user_f8vsc0 You may be receiving your bill on a different day of the month than you are used to. This is happening because the Billing Date will now match the Services From date due to a billing system update. Your due date or automa
Deduction from [Edit: Personal Information] credit card
What was this for...just today. I'm on automatic checking account. My monthly is due 5-30-26. See email... Your automatic payment of $22.24 was processed successfully with your account ending in [Edit: Personal Information]
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Outage file a dispute
How do I talk a live Comcast employee in billing your char assistant is not helpful
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Customer Service
Hi there, @user_jrf8. Thanks for reaching out to us here on the Community Forum. There could be a reason for the orientation of the burial, like the utility mark outs or easement designation. Could you provide more detail about the situation that is
Need to move outside line off neighbor’s property.
A section of my cable line is buried on my neighbor’s property. I need the line relocated onto my property. How do I get this work done?
Question
Text from debt collector
Hi! My daughter is getting text on her mobile phone from a debt collector, but she has never had an account. I’ve tried to contact Xfinity through the phone numbers and they can’t find an account for her either. My account is up-to-date and payments and I’m on auto pay. We’re trying to get a resolut
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Devices
Need to move outside line off neighbor’s property.
A section of my cable line is buried on my neighbor’s property. I need the line relocated onto my property. How do I get this work done?
Question
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Customer Service
Hey there, user_rchae1! Thanks for taking the time to reach out to us with your billing issue. You have reached our live XFINITY Community forum. May I ask what the billing concern is about? Have you had a chance to log in through the XFINITY app to
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Outage file a dispute
How do I talk a live Comcast employee in billing your char assistant is not helpful
Question