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I thought that was what technicians are supposed to do when installing your equipment inside homes. I need a new line run to my modem
Schedule technician visit
I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]
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user_dz215c Hi there! Thank you for reaching out. We'll be happy to take a look at your account and see why your Auto Pay discount is not applying. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is again
Checking account discount
Hello, I changed the payment method for my Internet bill back to my checking account and routing number two weeks ago, but I'm still not seeing the $10 discount on my bill. Why is this?
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@user_uwq4s0 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you i
Double account
Xfinity created two accounts for me when I signed up, and after several calls, the account still exists, and has now been sent to collections. I've just closed out my actual, fully paid account, but I can't seem to get someone in store or over the phone who can help me delete the erroneous account.
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The technicians wouldn't perform what is called "wall fishing" which is just like it sounds, adding a line and feeding it through the walls to an outlet, that would either be done by an electrician or by someone hired by the property manager/owner. @
Schedule technician visit
I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]
Question
@user_h3747p I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessary- Click the "Direct Message" icon (upper right corner of this page)- Click the "Start new conv
Xfinity Support
I am abroad, but I would like to cancel my Xfinity Mobile membership and phone number. Any idea what I should do as I cannot make an international dial to the US?
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Lost movie purchases
So i go in to watch some of my movie purchases this morning on xfinity stream only to find out Star 80, Elvis, Modern Problems, The incredible shrinking woman , what dreams may come and american sniper are no longer there with the newer purchases and it says add + ?? I have put a lot and i mean a lo
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Xfinity Stream Website
Change my seasonal plan
I did the seasonal plan when I was away from home, and I’ve back now, but the WiFi doesn’t work, it makes me to pay the seasonal one for next month, so how can I change my seasonal plan back to the normal one? I already tried the website that you provided to the other users, but it doesn’t work.
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Customer Service
Intermittent multi-second latency spikes
I'm seeing intermittent multi-second latency spikes and failed connection attempts to external services, specifically on a hop inside Comcast's own network — not at my modem/router, and not at the destination server. This is NOT a general "my internet feels slow" complaint: I have traceroute/mtr dat
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Your Home Network
WiFi connectivity 77053 Texas
Rebooting doesn't work. Is there an update in progress?
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Your Home Network
I'm asking for assistance unblocking a VOIP device on ports 5060 and 5061 ... Those ports are not listed on https://www.xfinity.com/support/articles/list-of-blocked-ports. If you are using an Xfinity gateway, you might try temporarily turning off Xf
How do you unblock a VOIP device on ports 5060 and 5061?
I'm asking for assistance unblocking a VOIP device on ports 5060 and 5061 for domain *tincan.kids
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I don’t understand how I supposed to meet ya’ll then.
Xfinity Support
I am abroad, but I would like to cancel my Xfinity Mobile membership and phone number. Any idea what I should do as I cannot make an international dial to the US?
Question
Did you ever find a solution? I’m having the exact same problem.
Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo
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@BIslander Thanks for the input, but . . . . this is the set-up that Xfinity sent me to 'UPGRADE' me from the 'old' XB8 Gateway.Coax Cable (TV & Internet) comes into the house; this cable goes to the Xfinity XB10 Gateway router; the ARRIS Xi6 b
Xfinity X1 Box and General Access
Please bare with me while I attempt to cover the issues / problems / attempted 'fixes.' I often sit here looking at my blank TV for anywhere from 15 minutes to 45 minutes after I turn it on in the morning. It worked fine last night. I can't believe that 'everyone' is experiencing a wonderful TV rece
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Living room TV has the Verbal Narrator on the TV ... Do any of these pages help? https://www.xfinity.com/support/articles/video-description https://www.xfinity.com/support/articles/x1-voice-guidance https://www.xfinity.com/support/articles/x1-a
Off/on voice narrator
Living room TV has the Verbal Narrator on the TV and my dad doesn't know how he put it on never mind how to turn it off, please in the simplest terms possible how do you shut that off.
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** _ UPDATE: I forgot to include that I believe the issue comes in the middle of the night when the X1 Black box updates. Although, as I sit here now 28 SAug 2026 @9:54PM I have only been 'allowed' to watch about 35 minutes of 20/20, Cary Stayner s
Xfinity X1 Box and General Access
Please bare with me while I attempt to cover the issues / problems / attempted 'fixes.' I often sit here looking at my blank TV for anywhere from 15 minutes to 45 minutes after I turn it on in the morning. It worked fine last night. I can't believe that 'everyone' is experiencing a wonderful TV rece
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Terrible service
I have had multiple issues in the past month with this company. What’s up with ABC? It works for one day then it’s off. I’m tired of unplugging and plugging in the equipment. I’m tired of having such difficulty getting in touch with a HUMAN. Thankfully I’m switching to [Edited: Soliciting].
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Customer Service
Extremely high latency spikes every single night past 6pm
Every single night my latency when gaming or even just watching shows spikes extremely high, usually over 1000 to 5000 ms latency and pretty much causes the internet to be unusable. Techs have came out 3 different times and checked the router, and ran completely new coaxial cables inside the house t
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Your Home Network
Same problem here. Really does seem like they are trying to trap you into their service. I need this resolved today
user_l9wuer
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Transfer Pin DOES NOT send
I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo
Question