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WARNING! An UNINTENDED side effect, I'm sure, but .... One of the <s>fun </s> things about this whole email business happened to me a couple days ago, I got an email from the "Email Team" telling me that my comcast email wil
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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I'm in the same situation after my two year promo price expired in June. I see the 5G internet plans might be a better value. I've tried to contact someone but the voice menu seems to not recognize "cancel my account" and pressing 0 for operator doe
Internet too expensive
My bill is too expensive and I see other internet providers advertising faster speeds at considerably lower monthly rates. Windstream is offering a 1 gig plan for $29.99 with my ATT wireless discount of $20 and offer a $300 gift card if I switch from Xfinity. I'd like to be able to direct message an
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@user_bvhwvu It would depend on how your account is currently set up with the order for the Xfinity TV service. All of the current cable boxes have the access to streaming apps and can find its list here. If you went from the Xumo service to Xfinity
Help connecting new cable box
I haven’t tried. I want to know if I need to disconnect the streaming box first? will I be able to stream with the new cable box?
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Remember for your safety and security to never provide personal information in public @user_0e1jmp! We'll be more than happy to take a deeper look into your concerns with the line. To get started, send our team a direct message with your full name, a
move the overhead lines [Edited: "Personal Information"]
We need to move the overhead lines at the project below. We are in the middle of construction. Please call me or email me to get this set up. [Edited: "Personal Information"] Thanks, [Edited: "Personal Information"]
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I literally pay my bill when it is due on the 16th every single month I have not missed a payment in over 7 years The last month it wouldn't let me access my account at all this month it tells me I have to go to a Comcast store to pay I cannot drive
Can't pay bill without driving 65miles to the closest Xfinity Store.....
This is the 2nd month in a row having issues paying my Xfinity Bill. Last month it said my access to bill pay was denied and I had to have the Xfinity Chat person pay the bill on their end. This month it says I have to go to the nearest Comcast store to pay my bill. The nearest Comcast store is 65 m
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I have not broken any payment conditions.
Can't pay bill without driving 65miles to the closest Xfinity Store.....
This is the 2nd month in a row having issues paying my Xfinity Bill. Last month it said my access to bill pay was denied and I had to have the Xfinity Chat person pay the bill on their end. This month it says I have to go to the nearest Comcast store to pay my bill. The nearest Comcast store is 65 m
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Account Transfer for a landline number
I have been attempting for a full month to port in an existing landline phone number to my new home Xfinity account. Despite repeated assurances by store personnel, text chat responders and live voice responders nothing happens. I have been promised it will happen in 24 hours - nothing. I have been
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Customer Service
Thank you for reaching out to us on our Community Forum, @user_wa620x! I completely understand your concern of a line that needs to buried. How long has the cable been exposed?
Cable line not buried
Why hasn’t my cable line been buried yet I have contacted them 3 times and still my cable is not buried and it’s in my neighbors yard.
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Even if you remove the EID=NULL at the end of the link, it will now take you to a EGIFT_IRE3_504 That error code means the gift card was never activated by Xfinity prior to generating the link. With some direct messages with an Xfinity assistant, th
Membership Benefits
I claimed the Dave and Busters gift card but it is not giving me the redeem code
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
move the overhead lines [Edited: "Personal Information"]
We need to move the overhead lines at the project below. We are in the middle of construction. Please call me or email me to get this set up. [Edited: "Personal Information"] Thanks, [Edited: "Personal Information"]
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@XfinityPeterH STILL NOTHING! Sent you DM’s and you asked for my full name.. no solution, no answers, Xfinity is totally inept!! Xfinity Tickets 7/7 ECM0023214013 Escalation ticket - CR266704716 7/9 tick
Internet Still not Connected since May 19th Request for Service!
Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line
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Concern moved here to the Customer Service help section.
Service outage
Our internet went out yesterday. The app says there is an outage due to severe weather since the 6th at 11:30 pm. The status just says under investigation and that the issues will be resolved when the area is deemed safe. However the storms were over 2 days ago and there hasn't been any changes or u
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Community Best Answer
STILL NOTHING! Sent you DM’s and you asked for my full name.. no solution, no answers, Xfinity is totally inept!! Xfinity Tickets 7/7 ECM0023214013 Escalation ticket - CR266704716 7/9 ticket ECM0023279443
Internet Still not Connected since May 19th Request for Service!
Xfinity is, without question, one of the most dysfunctional companies I have ever dealt with. I moved into a new home in March and signed up for 2 Gbps Internet and TV service on May 19, 2026. As of today, I still have zero working service. Because the house has never had Xfinity before, a new line
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@user_05xqcy If a payment restriction has been placed on your account due to breaking our payment terms and conditions, it won't be lifted for 6 months. I understand going into your local service center is not a very local option and quite a distance
Can't pay bill without driving 65miles to the closest Xfinity Store.....
This is the 2nd month in a row having issues paying my Xfinity Bill. Last month it said my access to bill pay was denied and I had to have the Xfinity Chat person pay the bill on their end. This month it says I have to go to the nearest Comcast store to pay my bill. The nearest Comcast store is 65 m
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Greetings, user_55bc8b! Thanks for bringing this important issue to our attention regarding your recent service transfer request, as well as your customer experience. We always strive to deliver a positive support experience. It is truly disheartenin
Address Change
Need help. My xfinity agent cut off my services after I hung up and would t agree to the upsell. I called just to move my address and agent started aggressively trying upsell me by promoting deals that were cheaper in the short run but more expensive after a the promotion period ended. Just wanted t
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@user_ayypod It's a potential fire hazard ! Get it swapped out no matter what.
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I need a new router shipped to me.
My internet is not coming up despite troubleshooting. My router is very hot to the touch
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