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Cancel internet service after this billing cycle
I want to cancel my service after the completion of this billing cycle
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Your Home Network
Cancel phone
I was lied to about needing a mobile phone in order to decrease my internet/cable service. I do not use the phone, it is still in the box and I do not want to pay the monthly charge. Again, the agent lied to me. I was on hold 45 minutes today, after being re-directed to mobile phone services, eventu
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Customer Service
Excellent Home Service
I want to complement your technician Louis who visited my home on March 1st. He was very knowledgeable, courteous and had a great attitude. He patiently answered my questions and explained the issues clearly to my satisfaction. He fixed the issue, and cleaned up coax ends so my system is functioning
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Xfinity Compliments
Thank you for verifying the steps you took with another agent user_nhwp67, you are able to watch on other device, and not your Xfinity TV box?
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
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Cable card tivo
Just powered on a tivo with cable card after not being on since 2024. None of the channels are authorized. Do I need to re pair the cable card? My other tivo is ok.
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Customer Service
Move underground cable
I’m looking to put in a fence and would like to have the underground line moved. What do I do? Thanks
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Getting Started
user_mltz4k The Disney+ Hulu bundle is still a current offer, and we would be happy to help see if that was included in your promotion. This is on the higher speed options, as you mentioned, but would for sure show in your customer approval if it wer
The worst time dealing with a business i’ve ever had.
About a month ago I realized my bill was higher and spoke to a representative on the Xfinity Assistant chat to resolve this and get my bill down. That went alright and I received a good deal on 1gb wifi that I was happy with. After that, I was over charged and was told “credits” were added to subsid
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We did the above and no answer…. Our issue still exists.
Two internet lines going to the same Address prevent me from making any changes to my account
To the Xfinity Customer Experience / Retention Team or anyone that can help! , I am writing to express my frustration regarding my account. Despite being a long-term customer, I find myself in a situation where I am forced to pay significantly inflated rates with no path toward resolution or the abi
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Thank you for posting on our community forums for assistance, user_4vcf3b. We can help with your pedestal concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.&nbs
Need new “flat-level" alternative to my green pedestal cover
My pedestal cover was damaged then thrown out. I need to replace it with a “flat-level" alternative
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Need new “flat-level" alternative to my green pedestal cover
My pedestal cover was damaged then thrown out. I need to replace it with a “flat-level" alternative
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Customer Service
Can't use my xfinity now wifi pass
I paid for the xfinity now wifi pass. It charged me for the service not once, but twice, and I can't even use the service at all. I can't log in I cant seem to do anything.
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Your Home Network
Hi @user_8l3t53, if you are having issues with your prepaid services, please reach out to the Xfinity Assistant on our website, and they'll be happy to help you resolve it. Here is a link for the assistant: https://www.xfinity.com/xfinityassistant.
Want a technician ti visit to set Internet
I ordered the prepaid internet device but its not connecting to the cable on my wall. Need a technician visit so he can set the device
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user_x72wv0. The direct message option would be in the upper-right corner of the page. Typically, near the bell and Xfinity icon. If there's an ongoing interruption in the area, it means we're actively working to repair the issue by the expected time
Constant Outages
The service in this section of the Atlanta area is truly terrible. I moved a total of 7 miles & went from almost no outages to constant outages several times a month. We’re 2 people who work from home & can’t continue to have our service interrupted. We see Xfinity trucks in our neighborhood weekly
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Hi there, @Mysteriousfigg007! Thanks for taking the time out of your day to reach out. You did the right thing by resetting the password and pausing the device. The first thing that comes to mind in this situation is a failed point of entry (POE) fil
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
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Thank you, I finally got a chance to send that message!
Xumo Setup PIN
To set up my xumo box and link it to my xfinity account it needs a pin. It does not accept the pin I would have used, it does not accept the last 4 of ANY of the phone numbers on my account. The name it displays is the one on my account. I've called the number it gave me and spoken to Xfinity Suppor
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Thanks for responding. I've been going around in circles. I repeatedly get emails from Xfinity saying I'm not taking advantage of Peacock Premium, but every time I try to set it up it's frustratingly complicated and I give up. When I login to mysubs
user_uoa9qb
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Xfinity Support
Diamond member. Peacock Premium stuck in 'already active' loop on Xfinity but 'Not Currently Subscribed' on Peacock. Activation screens loop. Please manually re-provision/resync the entitlement.
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