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I need help with my account and ensuring my move works
Hello I keep getting errors when trying to check and see if my order went through. Constant errors and frustration. Someone please help me and save me from talking to the horrendous chat bot
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Customer Service
Hey @user_pzzpyo, Thank you for visiting our official Xfinity Forums Community support page. You can quickly and easily see the channel line-up by visiting http://xfinity.com/learn/channel-lineup. Channel lineups greatly vary per city, region, state,
Is there any way to get a list of what channels I'm paying for?
The channel lineup page lists every channel *available* but not which channels I'm paying for, despite that being a pretty important part of the contract.
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Hello @user_qi02no, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Upgraded to new Xfinity WiFi gateway with free equipment upgrade offer. After install, my upload speed is less than 20 mbps.
Hello, yesterday I installed the new Xfinity WiFi gateway using the Xfinity app for new equipment. Everything works fine except for the upload speeds. It now gets only about 20 mbps . My plan is the Superfast plan, 800mbps down and 150 Mbps up. Can you check if the modem speeds are correctly provisi
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Hey @user_143hmu, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in the troubleshooting of the Xfinity Internet service. Would you be able to provide us some additional details such as
Service keeps disconnecting from time to time
My Xfinity service keeps disconnecting intermittently, and this issue has been happening since the day my service was installed. I’ve tried all the available troubleshooting steps on my end, but the problem persists. I don’t believe I can resolve this myself.
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I have been having the same issues on my Iphone and my Mac Air for a couple of week now. Emails will eventually load but they are several hours behind. iPhone is usually worse than the laptop.
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Greetings, @verodurr! Thank you for reaching out about your service. We are happy to further assist you and can get a visit set up if needed. I see that you already sent through a direct message so I will continue there. Please also note that
Request for Direct Forum Access — DOCSIS 3.1 OFDM impairment (Arris SB8200)
I’m having DOCSIS 3.1 OFDM impairment that needs line tech support. I cannot access the Direct Forum (404 error). Please escalate my thread and allow Direct Support access.
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Thanks for your comment, user_j8yteu. Are you currently being charged for the service?
Your Xfinity account is already linked to another Peacock account PPG_0017_0bea9fc
Tried to connect my xfinity account to peacock, but it keep saying "Your Xfinity account is already linked to another Peacock account" Where can I unlink this "another Peacock account"? Tried to ask live agent but it's not helping I did some search and it seems this is an ever lasting known issue: h
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@user_4bmptx, It was a pleasure speaking with you today! If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great
Formal Complaint – Misleading Pricing, Incorrect Order, and Refusal to Honor Original Offer
I am submitting a formal complaint regarding Comcast’s misleading information, incorrect order processing, and unprofessional handling by both customer service and the retention team. On October 29, I enrolled in a new plan after confirming with your agent multiple times that the monthly cost would
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Same issue here some blinking then it turns off
No light on Xfinity Gateway but service is working fine
Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond
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Complaint
I was chatting with an agent about my flex not working and he kept pushing me to change my plan. I was very polite and told him I would think about it. He kept texting the “deal” to me . I told him to have a good night and disconnected. After that I got 3 more texts. His name was Arpit.
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Customer Service
Lost check
I am a disabled veteran. I have lost my job due to DOGE cuts, and my unemployment has run out. I was able to secure help with my bill from my states veterans administration. They sent a check to a address in Illinois, and the check has been lost. Please review my xfinity chats for specific details,
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Billing
Promised $200 Student Gift Card Missing – Account Status Discrepancy
Hi there, I am requesting assistance regarding a missing $200 Gift Card associated with a Student Plan promotion. I am concerned that I was misled by a phone representative, and I would like to have this investigated. Here is the timeline of the issue: September: I contacted Xfinity customer support
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Customer Service
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Xfinity Stream Website
New acct Xfinity now stuck such a nightmare
I Tried to activate Xfinity now at my second house, but they attached it to the wrong address and I could not activate the modem. I returned it and now the account is stuck. I cannot add a new account and there’s no one to cancel it. I’ve tried through the app and online. Nobody seems to help
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Customer Service
Please help me cancel my service
I'm a California resident and would like to cancel my internet service. I have already switched to a new provider. According to California law AB 2863, I should be able to do this online "Click-to-cancel" - just as easily as it was to sign up for the service originally. Please help.
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Your Home Network
user_pacvut Thank you for reaching out! Are you seeing any error codes, or messages on your TV? Also, have you tried restarting the TV box to see if that will bring your TV signal back?
TV does not work
No signal. I typed this already and it does not work. The phone does not answer either. I pay and get no signal?
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Have they given you a solution? The exact same thing happened to me, and they were already charging me for the phone.
USPS lost trade-in phone package
I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day
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Have they given you a solution? The exact same thing happened to me, and they were already charging me for the phone.
USPS lost trade-in phone package
I recently switched from T-Mobile to Xfinity and purchased an iPhone 17 Pro Max by trading in my iPhone 14 Pro Max for $1,100 in credits. On November 3rd, I shipped my trade-in device to Assurant using the USPS label provided. Unfortunately, the package was delayed at a USPS location for several day
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Thank you for reaching out to us @littlepeaks! I really appreciate the details you’ve shared! Do you have any extensions on your device’s browser that block cache and/or cookies? For troubleshooting purposes, could you please:&nbs
XfinityAldrik
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Can't sign into Xfinity Home
I have been having this problem all year. I have the Xfinity Home app on my Android phone. I don't use this app. that often -- mainly when going on vacations. After I am logged in for a couple weeks, it disconnects and I can't log in again. I go to log in, and after I press the "Sign In" button, it
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