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Good Morning, @Murf1954! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to reach us, it certainly is not what we want for our customers. I would be mor
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
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gwnga Thank you for reaching out! Our engineering team has identified this as a known national issue. They are working as fast as possible to come up with a solution. As a temporary workaround, impacted users may be able to successfully subscribe usi
Disney plus subscription
I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.
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I have the exact same issue as well. I have been trying for a week unsuccessfully to get it resolved. I have spent hours with customer service and still cannot activate the Disney+ and Hulu services.
Can’t activate Hulu and Disney.
Hi, I have same problem about activation Disney plus and Hulu bundle. There is no "active now" button to click. I have asked a couple of times to live advisor but no resolution. Will you advise what to do?
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please help me here need t speak to some one
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
Question
Help canceling mobile plan
Hello, please advise on how to cancel my Xfinity mobile plan. Thank you!
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Customer Service
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
Question
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Customer Service
receiving hang up calls from xfinity
Xfinity caller ID shows up, and then before you can say hello they hang up. Do you think the number is auto dialed and the agent then looks to see that it belongs to a past customer? I am that customer. I cancelled Xfinity as I could not get anyone on the phone to discuss the $90 fee for going-over
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Your Home Network
Any solution? I have a similar situation, on my subscriptions page it is blank under the status heading and the Disney+ and Hulu section. I have not been able to even activate the Disney+ and Hulu services included with my Internet Plan.
Disney plus subscription
I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.
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phone unlock
I have been calling many times to unlock my phone, a ticket was created and received email saying phone is unlocked but it's not. still locked
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Customer Service
I sent the direct message. Let me know if you need further information. Thank you for your help.
Need Assistance with Double Payment on Bill
I mistakenly made a double payment on my bill today. I would appreciate some assistance on the correct procedure to refund one of the payments, if possible. If a refund is not possible, what are my options? Will the double payment be a credit on next month's statement? Please let me know how to corr
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@user_vhwxgc, yes we sure can! Did you see our previous response? It provides directions on how to check on your seasonal status and directions on how to send us a Direct Message for assistance. That information again, for your convenience : You can
Can you check my Account which is supposed to be onon seasonal hold
Seasonal hold plan at 8$ per month. Now my account is always at 69$ per month
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PAY BY Checking account
Switch payment to checking account
Want to switch payment method from credit card to checking account
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@user_wo6oze hi did you get a solution for this? A xfinity chat said they would credit me if i purchase on my own but i do not believe them. I have tried everything.
Peacock activation
I have been trying for weeks to activate my Peacock subscription. Whenever I try to activate I get a message saying "there was a problem on our end. Please try activation again". I have tried everything suggested to fix the problem to no avail. A while ago I used my email to setup Peacock on my pare
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Greetings, @user_juksrc! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about bringing your account current. You have definitely come to the right place for
LATE PAYMENT
Good morning, I apologize for any inconvenience. If possible, I would like to set up a payment of $126.22 on 05/27/2026 and the remaining balance of $139.22 on 06/15/2026 to bring the account current. Your understanding is greatly appreciated. Thank you, [Edited - Personal Info]
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Can you help me with putains my accourt on seasonal hold plan please
Can you check my Account which is supposed to be onon seasonal hold
Seasonal hold plan at 8$ per month. Now my account is always at 69$ per month
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peacock wont fully activate
ive clicked the activate banner on xfinity website multiple times, it takes me to peacock website then it says "cannot activate, something is wrong on our end". i can still login peacock and it shows i have some free channels to watch but all of the premium content such as sports says i need to upgr
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Xfinity Stream Website
@wd2824 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you inst
Cancel internet service
Hello, I'm looking for some assistance with canceling internet service. Thanks
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@XfinityThomasD I am very concerned to receive notice that this case has been closed, particularly given that the underlying issue has still not been addressed and I have continued attempting to contact you regarding this matter. As documented in my
Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b
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LATE PAYMENT
Good morning, I apologize for any inconvenience. If possible, I would like to set up a payment of $126.22 on 05/27/2026 and the remaining balance of $139.22 on 06/15/2026 to bring the account current. Your understanding is greatly appreciated. Thank you, [Edited - Personal Info]
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Billing
user_rnrjd1 Hi there! Thank you so much for using our Forums to take the time out of your day to contact us. Our team is here to troubleshoot and work together to make sure you are able to activate the Peacock offer. To get started can you send us a
XfinityJorge
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peacock wont fully activate
ive clicked the activate banner on xfinity website multiple times, it takes me to peacock website then it says "cannot activate, something is wrong on our end". i can still login peacock and it shows i have some free channels to watch but all of the premium content such as sports says i need to upgr
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