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My WiFi
I can not afford to pay $500 to get my service back activated. Is there any way that I could get at least a partial payment going so I can get my service back active and make payments to get that $500 paid off
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incentive tracker
I switched our phones to Xfinity and was told about the 200 gift card. It has been over 3 months but I have not received anything. I have tried to look it up under the incentive website and it shows it has been less then 10 days...?? I have done this a few times and still the same answer. What do I
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Plan
Try getting it activated and see if the system accepts it; https://www.xfinity.com/support/articles/activate-xfi-gateway-app One should be careful if buying used modems from someone, charity outlets, or from sites like eBay. Many times, they wind
MAC address checking
I got a used cable Modem. How Can I check if Xfinity accepts Modem's MAC address?
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Same!! I thought they would help me on at least making a payment partial payment every week but they have failed me and I’ve been with them since 2018
My bill is OUT OF CONTROL HIGH!!!
My Xfinity bill is crazy expensive I’m paying $500 for cable Internet and a telephone that I don’t ever use. I’ve got Xfinity mobile to try and help bring my price down and there are so many other providers who can beat this price I feel I have no alternative, but to get rid of all of your services
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Hi fairmont2010! Thanks for reaching out on our Xfinity Forum. Great question! At this time, the only information we have is that Comcast continues to work towards making this programming available again with fair pricing, terms, and conditions for c
Loss of nfl network channel
I am very upset that xfinity has not come to an agreement with ESPN to return the NFL channel to xfinity. If xfinity can't provide the channel I too believe they should rebate xfinity subscribers for the loss of service if that can't come to an agreement. However it would be my preference that they
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user_15a639, We can certainly understand your frustration, especially when you're experiencing ongoing service issues. While our team here on social media assists customers through public and private messages, if you'd prefer to speak with someone
talk to a live person not some AI [Edited]
how to connect to a real person? not some wanna be AI [Edited: "Inflammatory"] [Title Edited: "Profanity"]
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Hello, @user_fqv9ye I can get a claim started for you. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new con
Customer service
Comcast has contracted a company to lay fiber optic cable underground in our developement. The company has caused damage to our property landscaping and possibly to shrubs and trees. Please open a claim for me. Date of damage is 6/30/26 and 7/1/2026. So far
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Customer service
Comcast has contracted a company to lay fiber optic cable underground in our developement. The company has caused damage to our property landscaping and possibly to shrubs and trees. Please open a claim for me. Date of damage is 6/30/26 and 7/1/2026. So far
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Customer Service
Internet Speed
On the Xfinity app, it says my plan is for 600 mbps after the complimentary speed upgrades. When I go online to xfinity.com, it says that my speed is up to 150 mbps? When I test my speed, I am typically around 150-180 mbps. If I am supposed to be at 600 mbps why am I not even getting half of my spee
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Your Home Network
Hellllloooooooo can you read this and provide a direct call number to speak to someone that can provide direct details on why again the network is down post 'upgrades' and maintenance. I am willing to get my tool bag and keyboard to assist.
talk to a live person not some AI [Edited]
how to connect to a real person? not some wanna be AI [Edited: "Inflammatory"] [Title Edited: "Profanity"]
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Moving Service page displays "null" in place of my Name. [Edited]
Moving Service displays "null" in place of my Name. [Edited: "Personal Information"] As in "Hi null, how may we help you? Screenshot attached. Non critical observation, but putting it out there.
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Your Home Network
Wires exposed on front kawn
Wires exposed on my front lawn green cover open
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Customer Service
LOL! They’ll just keep coming back under different names asking the same questions to everyone with all of the answers already provided in all of the comments that have already been submitted. I’m convinced they are bots and not real people. &
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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user_fg3mj4 Hello there, and thank you for reaching out for assistance with your Acorn TV subscription through Xfinity Forums. You can navigate to your settings and remove the subscription from there. Here are the instructions. Please let me know if
Unactivated Subscription
I was recently given a new Xi6-A TV box to replace an old one that went bad. I could find no instructions anywhere on how to use the box. As a result I accidentally signed up for an Acorn TV subscription. I do not need this as I already have a subscription with them. I have not activated the subscri
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are there any plans to get NFL channel and redzone back soon? I will be changing providers if you don't
Loss of nfl network channel
I am very upset that xfinity has not come to an agreement with ESPN to return the NFL channel to xfinity. If xfinity can't provide the channel I too believe they should rebate xfinity subscribers for the loss of service if that can't come to an agreement. However it would be my preference that they
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Good morning, @user_a99q9h ! 😊 Thank you for your reply. I know it can be a little frustrating when you've created a filter and expect it to organize existing emails automatically. Unfortunately, Xfinity Webmail does not have a "Run Now" option for
run new email filter on existing emails
I have set up a new email filter. I want to run it now on the entire existing inbox. How do I do that?
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run new email filter on existing emails
I have set up a new email filter. I want to run it now on the entire existing inbox. How do I do that?
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Customer Service
Not surprised. Even before this latest issue the Xfinity stream app always acted squirrelly for me. It would crash from time to time and I’d have to restart it, then response to the remote always seemed to lag and other misc. issues. I’m
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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@user_5bojch Thanks for returning to update your topic ! Good luck with it !
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Intermittent latency spikes — confirmed distribution line issue, two tickets, no resolution
I've been fighting persistent intermittent latency spikes since moving into my home (new construction, Comcast-only development) and I'm hoping to reach the Digital Care Team, because front-line support and field techs have not been able to resolve this. The problem: constant intermittent ping spike
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