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I’ve been having the same issue off and on for months now. Usually disconnecting from wifi fixes it for a couple hours but now I just keep getting this error “ Cannot Get Mail The mail server "imap.comcast.net" is not responding. Verify that you have
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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make a complaint
My internet went out yesterday and when I called customer service they said someone would have to come out since it does not appear on line and it would be the 29th (6 days). I explained that I work in healthcare from home and need my internet for this purpose. After a lot of escalation I was given
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Your Home Network
Apple device connected to my WiFi
I just received a text stating this just happened! [Edited: "Language"]?
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Xfinity App
Same here. I dont need 20 characters to say this. &nbs
no cell phone
How can I get Xfinity to STOP bugging me about adding a mobile number to my account? I'm reachable on both landline and email. I will NOT purchase cell service for YOUR convenience.
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Deactivate Peacock Streaming
I was offered the free Peacock streaming service for the first time. So, I cancelled my subscription and activated my free subscription through Xfinity. After all that, I realized that there are now commercials. I have been trying to deactivate my Peacock through Xfinity now for THREE WHOLE DAYS, an
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Xfinity Stream Website
@user_r7bapb I went through 30hrs of discussion with xfinity but no use rather than small updates : here is actually the promotion explanation: Buyout program will payoff upto $250/per line or $500 when you trade in the mobile with xfinity So if
False advertising from Xfinity Mobile buyout program
I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and
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@XfinityDena No, our question was not answered. Are you guys even reading what was posted earlier in this thread??? Access through 10.0.0.1 no longer works. And having to do a factory reset and lose your settings seems like a bit much to ask
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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COLLECTIONS
I have been sent to a collection agency and it is now on my credit. I have sent letters to the collections agency offering to pay it in full if they remove the collections from my credit report. They never respond. I thought I could send Xfinity a letter or fax since I want everything in writing to
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user_b4xdo4, Let's take a look and see why this is coming up. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of t
Can't add new payment method. Error message
I need to add a new payment method in order to pay my bill and I'm getting this error message: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.
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I am having the same issue
Can't add new payment method. Error message
I need to add a new payment method in order to pay my bill and I'm getting this error message: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.
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@user_d3fkv9 - It sounds like the OP (Original Poster) was referred to our Customer Security Assurance (CSA) team, here. Please let us know if that helps!
Missing email folders in Mail app after deleting and reinstalling Mail app
I spoke with a Comcast technical support person on the phone yesterday because the mail app on my Apple devices was getting error messages, including, “Authentication failed,” and “Alert.” The tech told me to delete my email account and then reinstall it. I followed those instructions, but now all o
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Hello, @user_liexeo! Thank you for bringing this Xfinity Mobile concern to our attention by creating a new post to get started. We'll most likely need to involve our Executive Resolutions team, and we're happy to take a look! Could you please send ou
Device upgrade orders never delivered
Please cancel and refund for device orders that was never delivered by FrdEx. It’s almost 30 days and instead my account was charged for device upgrade
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@zzotto21 I’m sorry to hear of the issues you're having issues with your Yahoo password change. Our team is here to help. When did this start? Are you accessing Yahoo directly or using an app or third party pop clients such as outlook etc? Were you
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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Customer Service
I’ve been really concerned about this because our budget is tight, and all I wanted was to replace our old Flex box. I’m frustrated that I agreed to this, especially since it feels like there’s always an upsell whenever I call. I’m usually good at sa
Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
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@user_2znvaf, that is usually not possible. We can certainly review your account to double-check the status, however. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon,
Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
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@LeachPat13 Thanks for reaching out to us, I'll be happy to assist you with making a change to the billing that adds your spouse on the physical bill. To get started please send me a direct message including your first and last name and compl
XfinityOrlandoM
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Add spouse to bill
Add spouse on the address line
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