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DO NOT USE FOR INTERNET PROVIDER
I hate this company SOOOOO flipping much. Totally awful and they know it but don't care. You can't do anything over the phone or else the person does it incorrectly. Their app is absolutely USELESS! You can't do anything with it like increase your data for the month or see what your Internet is bein
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Xfinity App
Check data usage
I'm not seeing a way to check this current month's data usage.
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Customer Service
Sent in trade in device
I sent in my trade in device under the wrong shipping label. It went to assurant Xfinity but it was for a previous device I traded in the phone arrived but I’m not getting the credits
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Customer Service
Hi XfinityDena, I was able to get in touch with someone in the corporate office and they diagnosed the problem and fixed it. Thanks
Social Security issue
I have been trying to buy a new phone for 4 days and am unable to because the response is that my SSN is wrong. 3 trips to the store, multiple calls to Xfinty mobile, CSA etc and I keep getting passed between low level agents who can't help and arn't able to transfer me to someone who can. I have an
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Account Page Not Loading Correctly
When I sign into my account and attempt to access Xfinity ID and Security I keep getting a Page Is Not Loading Correctly error. I have used Firefox and Microsoft Edge with my Windows 11 PC. Does anyone have any ideas?
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Sign-In and Account Management
Account Bill Doesn't Say The Right Name
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Billing
Need pole cables moved
Electric comp has replace a telephone pole in my yard. I need Comcast to come and transfer their cables so the pole can be removed. Bob Lemoi 277 Seaview Ave Swansea, MA 508-642-7203 balemon@comcast.net
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Customer Service
Past due bill
I was out of work due to my colonoscopy my past due bill is due today . Is there any way I am able to make a payment on 12/26/2026 without facing service interruption?
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Billing
Apple Mail doesn't offer Comcast as an option for a provider (there are no options under Other) , so I cannot pick Comcast.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Movie
I Purchased five nights at Freddy's 2 amd the movie is only playing in Spanish. The sap is in English. The info says English. But it won't switch out of spanish
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Xfinity Stream Website
user_40f7f0 Are you seeing any error messages or codes?
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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FLHX I have confirmed the team is still working on the issue. Unfortunately, we don't have a timeframe for resolution.
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Xfinity support
I had to reset our system the other day and forgot to put the pin back on it. Today my son rented The Minecraft movie. It was not watched and I would like to return it and get a refund please.
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Billing
user_rr77du Thank you for reaching out! Have you tried restarting the TV box, or check the Xfinity app for any service concerns in your area?
bad reception
Ever since the last Xfinity 'upgrade' a few weeks ago, my television reception hasn't been very good. Routinely the picture has 'waves' across it and then it refocuses. Sometimes the sound is jumbled when this occurs. It wasn't doing this before. My tv is barely a year old.
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@haz10 I'm only guessing here because I don't have Apple/Mac, but under Other you should probably choose Comcast since that is the email that is being migrated. You are going from Comcast to Yahoo.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Thanks, @again. I find it "interesting" that the listed providers based on email addresses at https://support.apple.com/en-us/102088 do not include Comcast and one is told : "For any other email address not listed above, choose the "Other" account op
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Hello @user_zd1fvh, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
XfinityChelseaB
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Unresolved trade in credits
It’s been past 2 months have not gotten my phone credits was supposed to get 1,100. Have called multiple times have opened multiple tickets still no resolution in sight. All I want is what was promised when I switched over to Xfinity. So far feels like you guys just took my phone and gave me nothing
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