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New supervisors needed
After MANY phone calls, my issue still isnt resolved. The 1st phone call we were told that my mom's phone could be fixed or a replacement given if she were to just take it to an Xfinity store. My mom drives well over an hour, only to be told be the store they're not technicians and cannot fix the pr
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Plan
Seasonal hold NOW TV - lost channels
I just started a seasonal hold on my internet with enough WiFi to run my smart devices and I opted for the NOWTV so that I can still use my xfinity stream app to watch TV away from home However I no longer have ESPN & FS1 on my app. Can you tell me what happened?
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Customer Service
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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Thanks for the responses. It turns out that the reason for the playback problem is that Xfinity no longer provides that service on anything that is not through the DVR box or there Xfinity App. The real issue is that Xfinity did not inform the techni
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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Incorrect bill
I just reviewed the upcoming bill for Nov. In the amount of about $329. Last month we had cable issues for several days which even the advanced technical team could not fix remotely. That’s why a technician was sent at no cost to us. The upcoming bill includes a charge of. $105 for technician visit
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Billing
Thanks for sharing those screenshots, user_o4hdss! The did need to be removed as they violated Forum Guidelines due to including personally identifiable information, but I've made sure to note that you're receiving the error message stating, "Your Xf
Peacock account premium
I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.
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I am so happy to hear that is working for you once again! I do apologize you were not able to get the movie and Adidas gift card. We don't have a way to go back to claim those. We update the offerings every Thursday and I am sure we have some more aw
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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Mine started working tonight. I can see membership benefits. Missed out the last 2 weeks of freebies. Hopefully you all have gotten your working
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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Hello @blondiegram70, thank you for that information. We'll be happy to review what is causing the issue of your Xfinity Mobile phone number showing up as spam on other mobile devices. When you are ready, please send us a direct message with your ful
Spam call filtering and my number being marked as SPAM
When I make a call out to another person, most of who have Xfinity I get the same message SPAM call filtering and to put in a 2 digit code before they will put the call thru. Then on their end I come up as SPAM on my number. fix this now.
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I just sent a direct message to the support contact in line with the guidance you posted here.
Excessive Roaming
This seems to be a recurring issue for Xfinity customers. Upon arrival at my overseas destination on September 2nd, I purchased a local SIM for data. Despite this I was still charged for data usage. An agent removed the charges, confirmed my roaming was disabled, and ensured me that I would no longe
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cancel my Xfinity Internet service when I am outside of USA
I have permanently relocated from USA to other country, and would like to cancel my Xfinity Internet service. I am unable to call 1-800-934-6489 from my current location because the toll-free number is not connecting. Please help me process the cancellation through this messaging service. I would al
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Billing
This is the message that it gives me [Edited: "Personal Information"]
Peacock account premium
I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.
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Through the infinity app [Edited: "Personal Information"]
Peacock account premium
I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.
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Please help cancel my internet
Hi, I’m moving where Xfinity isn’t available and need help canceling my internet. Could someone from Xfinity Support please help me by private message? Thank you.
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Customer Service
Hello user_nw5boc, and thank you for coming to our community to share your recent experience. First and foremost I want to offer my condolences on the passing of your grandmother. I know how tough is to lose any loved one at all, and the last thing w
5K bill in international charges
I went to Mexico in August to bury my grandmother. We recieved a notification action to accept global pass upon entry in Mexico which we accepted. Now we have a 5k charge for being there for about 10 days. Coming back k from that expense and having to call xfinity 3 times to be told by staff I was i
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Interestingly, the Xfinity app says the Pixel is powerboosted. Huh?
Pixel phones and Mobile Wifi Boost
When will Pixel phones get Mobile Wifi Boost. It seems crazy Xfinity sells those phones and simlutaenously advertises the Mobile Wifi Boost but the two are currently incompatible! That's horribly misleading!
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Hello @Unhappycustomers, and thank you for reaching out to us on our Xfinity Community Forum. We apologize hearing about the frustrating experience you’ve had with your Xfinity Mobile devices and trying to get this addressed. We want to make su
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Scammers
I bought a Samsung 26 ultra xfinity rep in store broke it. So i stayed with my 23ultra 8 months of them not changing it in their system I cannot file a claim again ALWAYS HAD MY 23 ULTA CONNECTED still showing as a 26 ultra so assurance has refused my claim xfinity cannot change it they dont know ho
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