Xfinity Community Forum

Inferior Xr15 remote

Many have voiced their opinion about the really poor design of the Xr15 remote compared to the Xr11. The buttons are too small, it's less comfortable to hold and use and the 'What did they say?' replay button is gone. We all pay a small fortune for Xfinity service and should be provided with equipme

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X1

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Reset pcpn

I need to reset pcpn it successful all my Xbox I need to get it reset please can you help me thank you

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Your Home Network

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I have the same issue. I went through the all the troubleshooting steps on the Xfinity app (resets, etc) to no avail and Xfinity eventually had to call me. I was told by the agent that this is a known issue and that Xfinity is working to resolve it.

user_1oqicz

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1 hour ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Tv

Do I have basic cable included with 14.99$ a mouth solder plam ?

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Channels and Programming

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Temporary second Internet installation

We just bought a new home and willl need internet there and at our current home temporarily until renovations are complete on new home

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Customer Service

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Unauthorized Mobile Care Charges

@Xfinity Support To Xfinity Mobile Support, I am writing to formally dispute unauthorized charges on my account and to demand immediate action. On March 30, 2026, Xfinity Mobile Care was added to two Apple Watches on my account ($15/month per watch, totaling $30/month) WITHOUT MY AUTHORIZATION OR CO

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Plan

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@XfinityQuemekia I just sent a DM to xfinity support. Could you please check? Thanks

user_bkbrye

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3 hours ago

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Direct Messaging access

Could an xfinity employee please invite me for DM? I'll need some help from an employee. Thanks

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Restore my services

Made payment in full

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Customer Service

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Hello there @user_bkbrye! Thanks for reaching out through our Xfinity Community Forum! Our team will be more than happy to help you today. May I know what specific issues or service concerns we can assist you with?

XfinityQuemekia

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3 hours ago

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Direct Messaging access

Could an xfinity employee please invite me for DM? I'll need some help from an employee. Thanks

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Direct Messaging access

Could an xfinity employee please invite me for DM? I'll need some help from an employee. Thanks

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Sign-In and Account Management

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Yes I did this and it didnt help at all.

user_y5pttl

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3 hours ago

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Streaming box is stuck on link account after move.

Like a lot of people on here i moved and now my streaming box wont work just infinitely goes through link account and does kot let me watch anything. I have tried all normal approaches turning it off and on again, Power cycling, factory reset, everything same thing evertime

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My name appearing on bill statement after transfer

I have purchased Xfinity wifi and then transfer to my roommate as primary account and I became manager to the same account. All the bill statements still show my name. Now I vacated the room and I was removed from manager as well. I don't see any xfinity services active on account. Will the new bill

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Plan

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So tired of Xfinity App

Never loads, when it does, it will say some nonsense like you can only play this on your wifi, what's the use of the app if I'm home!?!? Such waste of money. Definitely exploring better options.

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Xfinity Stream App

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@XfinityBenny yes, we said it to record the national version, but it records the local news

donander1

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3 hours ago

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D v r records local news, instead of national

We have been recording the NBC. National news and local n b c news for several years.But now, instead of the national news, it records the local news

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Sounds like you have one of our powerful Xumo Steaming Boxes @user_y5pttl. With it showing within the Xfinity App, it doe appear that it successfully transferred over to the new account. Are you able to access the menu to follow the steps for a facto

XfinityDemitrius

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3 hours ago

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Streaming box is stuck on link account after move.

Like a lot of people on here i moved and now my streaming box wont work just infinitely goes through link account and does kot let me watch anything. I have tried all normal approaches turning it off and on again, Power cycling, factory reset, everything same thing evertime

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Also experiencing this issue. Things I've tried Cleared xfinity cache Changed data usage to moderate on Disney app Rebooted modem Still occurring

user_5sd9lc

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3 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Streaming box, device is under current services in the app. Has anyone fixed this issue?

user_y5pttl

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3 hours ago

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Streaming box is stuck on link account after move.

Like a lot of people on here i moved and now my streaming box wont work just infinitely goes through link account and does kot let me watch anything. I have tried all normal approaches turning it off and on again, Power cycling, factory reset, everything same thing evertime

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Hi @user_y5pttl. Thank you for visiting our official Xfinity Forums Community support page. I would love to help troubleshoot the streaming box. Is this one of our Xfinity Stream Box devices or one of our Xfinity X1 set-top boxes for our Xfinity Vide

XfinityDemitrius

commented

4 hours ago

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Streaming box is stuck on link account after move.

Like a lot of people on here i moved and now my streaming box wont work just infinitely goes through link account and does kot let me watch anything. I have tried all normal approaches turning it off and on again, Power cycling, factory reset, everything same thing evertime

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Hi user_bld7ln, thanks for taking the time to post here on the community forums! I'm sorry that you ran into issues returning your device. We'd be more than happy to look into the issue further! Please send us a direct message with your full name, na

XfinitySean

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4 hours ago

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Xfinity Mobile won't issue return label, refund now denied

I need help from the Digital Care Team. I ordered an iPhone 17e online through Xfinity Mobile and started a return within two days of the order, well inside the 14-day window. Xfinity has now failed for over 20 days to give me a working return shipping label. I've spent 10+ hours on the phone and 5+

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Again... I don't pay Disney, I pay Comcast!

user_o74m79

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4 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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