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Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
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Customer Service
Impossible to cancel
I use to enjoy Xfinity services for many years. Today I called them to cancel my services because I am moving to the Philippines, and that is completely reasonable. I explained my situation to the Xfinity representative and they transferred me to another line, then another line, then another line. I
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Customer Service
HI there, Elmy! Thanks for reaching out about your Xfinity Membership Benefits. We appreciate that you moved with us and that you have been part of the family for so long! I will need to check your account to find out why that is happening. We will g
Cant access xfinity rewards from last 8 months
Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w
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Netflix Activation Link - Wrong Email Used
I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.
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Customer Service
Hey @user.916ca, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Family Settings on our Xfinity xFi Gateway. Our Family Settings are most likely working c
Bypass bedtime
My son bypasses the bedtime by unconnecting his devices, then reconnecting them. It’ll give him unlimited access and erases the bedtime pause. How can the bedtime pause be permanent? Is this an app issue?
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Cant access xfinity rewards from last 8 months
Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w
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Customer Service
Greetings, @user_hm1kf1. You are at the right place for further help with your connection. You did a great job with troubleshooting. We can check the signals going to your home and get a visit set up if that is needed. The in home technicians would c
Severe intermittent packet loss and disconnects on wired Ethernet — 136 outages / 2h 40m downtime in 24 hours
Hello, I am looking for help with an ongoing Xfinity internet reliability issue that has steadily become worse over the past several months. Every 5-15 minutes internet is having packet loss that is unusable, yes it is connected and not losing connection completely sometimes but it is unusable in it
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@user_81f46c Update: An agent resolved this tonight via direct messaging, and now I have a Peacock Premium subscription.
Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
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Severe intermittent packet loss and disconnects on wired Ethernet — 136 outages / 2h 40m downtime in 24 hours
Hello, I am looking for help with an ongoing Xfinity internet reliability issue that has steadily become worse over the past several months. Every 5-15 minutes internet is having packet loss that is unusable, yes it is connected and not losing connection completely sometimes but it is unusable in it
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Customer Service
Hello, I need to follow up on the $469.85 that Xfinity previously credited to my account. On last Sunday, I received another bill showing a balance of -$418.16, which appears to reflect a $51.69 adjustment from the original $469.85. I believe this
Need clarification on trade-in value after paying off both devices (iPhone)
Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.
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We hate to have lost you as a member of the Xfinity family, but appreciate any amount of time you spent with us user_l6oxt8. It's never our intention to leave you without service and I understand your feelings. Just know we are here for you, so pleas
Your service [Edited]
Why does your service [Edited: "Language"]??? 30 outages in 3 week period. Storms are over and power is back on. Thousands in the neighborhood without Internet including me with no explanation of what the problem is other it will be out another week. [Edited: "Inflammatory"]
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Good evening, @user_p2er0o! Thank you for taking the time to reach out to us using our Xfinity Community Forum! We appreciate you providing such detailed information. We understand your concerns, especially after experiencing ongoing service interrup
Major Ongoing Issues With 2.5 Gbps Symmetrical FTTH EPON Service — Requesting ONU/Optical Line Investigation
Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is
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Need help switching to customer owned router
I have my ubiquiti cloud gateway-fiber (UCG-Fiber) connected to my XB8 through bridge mode. My location has Fiber available using the ONU device. I want to be able to connect my UCG-fiber directly to the ONU device using Ethernet cable without using the XB8. I’ve seen that Xfinity now allows this to
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Your Home Network
I need port 25 unblocked for my IoT self hosted purposes
Hello! I'm aware that port 25 is blocked by default due to bad actors within this space, but I need port 25 for my servers and my self hosted things. I have a lot of utilities that need access to port 25. Appreciate it if I can get help with unblocking it so I can continue on with my project.
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Your Home Network
Message sent, thank you
Account / identity Verification backend issues
Hello, I am trying to surprise my wife by upgrading her phone to the iPhone 17 pro. I went to log into my account to change her data plan and trade in the device, only to receive multiple errors. when I click on change data plan, I get an error saying that I cannot make changes as I have a pending c
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Request to Escalate to Xfinity Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
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Your Home Network
Request to Escalate to Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
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Your Home Network
Thank you for bringing this to our attention @user_a7nir1! We appreciate you sharing the steps you've taken thus far. At this time, we'll need to review the account, prior interactions, and the tickets related to the issue. Please send us a direct
Account / identity Verification backend issues
Hello, I am trying to surprise my wife by upgrading her phone to the iPhone 17 pro. I went to log into my account to change her data plan and trade in the device, only to receive multiple errors. when I click on change data plan, I get an error saying that I cannot make changes as I have a pending c
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user_if36s7, the offers online would be the same as we have available on our end. I can help on my end, but I'd have the same plans to be upfront. If you'd like more hands on help, you send me a direct message. You can start by clicking the chat icon
Returning Customer, New Student Trying to Reduce Bill
My Xfinity bill has more than doubled over the last month and I'm thinking about switching to a new provider. When I was looking for new provider deals, I saw that Xfinity is offering a student discount to new customers which is way more in my price range than my returning customer offers. (I am a s
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If course they couldn't add someone from other dept rewards dept said nithing she coukd do. Told me I rented a movie on the 20th and the same movie on the 27th funny only shows on my end that I rented it once and it was 5.99 I was using the clipped c
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Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
Question