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@XfinityRichard I've already done that, and still nothing's changed, no matter what browser I use, no matter whether I clear cookies and cache or not.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
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Download recordings not showing up on iPad
I have an issue with recordings I have downloaded on my iPad - current IPadOS version 26.2- ipad storage is 128gb used only 27.09gb with over 100.91 available. When look at the stream app in settings - it shows version 7.24 and shows 5.32 documents and data along with downloaded videos- 9 total vide
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Xfinity Stream Website
Why can't I upgrade my phone lines?
Account is in good standing and phones are in excellent shape. Makes no sense to me. I love the savings and value that I am receiving with xfinity but not being able to upgrade is very problematic.
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Devices
Direct message access
All the hoops I'm going through just to cancel my service is quite frustrating. I would like to get access to direct messaging so that I don't have to wait for a week to have someone call me to cancel my service. I understand you need to get info, but this is beyond absurd. I'm in a metropolitan are
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Customer Service
I do apologize, @Annabelle2 for the trouble you are experiencing trying to send a DM. Can you please try clearing your cache and cookies from the device you are using and try a different browser along with logging completely off and log back in.-Rich
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
@XfinityThomasB It shows incompatible but the sim card I received from Xfinity works just fine in the phone. I've always had issues using unlocked T-Mobile phones with Xfinity. There was once a way that could submit a ticket but I guess that's no lo
Device needs to be manually added?
I have confirmed on my device physically, through my previous carrier, and through installing Esims from other carriers that my device is unlocked but in Xfinity's system it shows my device is not unlocked. I was told it may have to be manually added IMEI wise but customer support isn't any help. I'
Question
I tried that, but nothing changed.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
user_jldpqv There is traditionally not an option to manually add an IMEI id. I have included the IMEI check here below, and that would be the system that is used to authenticate the ability to migrate a device to our network. If you are showing the d
Device needs to be manually added?
I have confirmed on my device physically, through my previous carrier, and through installing Esims from other carriers that my device is unlocked but in Xfinity's system it shows my device is not unlocked. I was told it may have to be manually added IMEI wise but customer support isn't any help. I'
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Billing
My name is [EDITED: Personal Information] my Cell # is [EDITED: Personal Information]. Over the last few months I have talked with at least 4 of your representatives regarding be charged for a cell phone that was never used once or even activated. Each person that I spoke with looked up my account a
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Customer Service
Need help ordering 4k replacement
I’m not having luck with the virtual assistant. I tried to place an order to replace the non-4k box I was given with my new service to a 4k box. I need wired box - not wifi. I went through the app to place the order, but did not get confirmation about what model I’m receiving or whether it is wired
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X1
user_k105iv Thanks for creating a post. Depending on what needs to be completed (permits, network construction, etc., at times it can take a few months for service to be ready. We can help check on the serviceability to see where the process is and i
need line to newly constructed apartment - building already is wired for comcast
rep came out in Dec to assess what is needed. Havent heard back when the line to the building will be installed. keep emailing the work order number to the original contact but have no responses. is there a number i can contact to see if the work is scheduled?
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Hello @user_472h6d sorry to hear you are having issues with your device, we can further assist here. Can you please send us a direct message with your full name and service address to get started? To send a direct message: Make
Phone Replacement Policy Inconsistencies - Please help!
I am trying to get a claim filed for a phone replacement under one year of service. I have different reps telling me different things about making payments for me to even be eligible to file the claim. The first rep told me I couldn't file because the warranty. The second rep said I could file but a
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user_x2v6mi Thanks for reaching out about your recent visit to one of our stores. This certainly isn't the experience we want for customers, and I'm happy to take all your feedback to report up. Can you send us a direct message with your full n
Store review
This is for Xfinity stores behavior in general. I visited one location in Peachtree corners, GA as per recommendation by on call Xfinity customer service associate to submit documentation proof since there is no way to submit proof over email directly and retail stores could help. When I asked for h
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Any luck doing this?
Completely Disable / Turn Off Voicemail
Please someone help. I want to completely turn off the voicemail feature. I do not want it. I want to disable it, I want to remove it, I want to turn if off. How can I do this or get it done? Thanks.
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Good Morning, @BobOoh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure you have the best rate available for service. We do have our by the Gig options which is $20 per mon
Add Multiple phone lines and pricing?
I am trying to not call and spend time on the phone, but I have 3 phone lines overall, but only 1 is with Xfinity Mobile for $40 a month unlimited. I dont need unlimited data on all 3 lines, so what is THE CHEAPEST WAY to add the other 2 lines, but only 1 with unlimited data? The other 2 lines mostl
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Annabelle2 Thanks for checking, I am not sure why you are not seeing the option to send the message. You may want to log out and fresh your connection and then log back in to start the direct message set up again.
Transactions Earlier Than 2022?
I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.
Question
This discussion is over 2 years old and still no action. We are paying a local broadcast fee of $44/month. Utah 16 (KUPX) is a local channel. Why can't we get it even though we are paying the local broadcast. I am looking at Sumo Fiber and their TV s
Channel 16
When will Xfinity begin carrying Channel 16 in the SLC area. I want to watch the Utah Mammoth games and I can't believe that this local channel is not part of the Xfinity channel lineup.
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send an email to Tom Karinshak
Would like to talk to a corporate customer service representative. We are having trouble with our Internet speed coming off our Gateway device , we have the XB8. Through online chat asked about upgrading to XB 10 was told we could go get at our local mall 45 min away and received a order # for the e
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Your Home Network
Hi there, @user_m1zpap! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble getting assistance with these mobile charges. We would be happy to help! Please send a direct message to us by clicking the chat ico
XfinityFrank
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Billing
My name is [EDITED: Personal Information] my Cell # is [EDITED: Personal Information]. Over the last few months I have talked with at least 4 of your representatives regarding be charged for a cell phone that was never used once or even activated. Each person that I spoke with looked up my account a
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