Xfinity Community Forum

Texts won't send

Me and my husband cannot text anyone else on xfinity network, including each other. My texts are simply not going through. We've restarted our phones dozens of times and upgraded one of our phones

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Devices

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Good morning @user_mnx0f7 I can only imagine the frustration you are feeling. You have clearly invested a lot of time and energy on this. You have come to the right place for help. Please send us a DM with your full name and address to Xfinity

XfinityJoe

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5 minutes ago

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5 months of interrupted service with no resolution

Good afternoon. My name is [Edited: "Personal Information"] and I have been a customer for probably 30+ years (26 at this address). For the past 5 months I have not been able to watch a sporting event, movie or show without having to restart my modem or refresh my cable box multiple times. Some days

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user_wswfgc Will all those other apps working fine that does seem pretty strange the ones above are having issues. Seems like your TX box is not getting a good signal. How far away from your modem is the XUMO box?

XfinityPeterH

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6 minutes ago

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Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.

Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.

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5 months of interrupted service with no resolution

Good afternoon. My name is [Edited: "Personal Information"] and I have been a customer for probably 30+ years (26 at this address). For the past 5 months I have not been able to watch a sporting event, movie or show without having to restart my modem or refresh my cable box multiple times. Some days

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Customer Service

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@user_47y6r5 Thank you for reaching out. I’m sorry for the inconvenience you’re experiencing with your internet connection. Appointment availability depends on technician schedules and staffing, so if a technician is needed, we’ll o

XfinityOrlandoM

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19 minutes ago

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Urgent: [Edited]

To Whom It May Concern,I am writing to formally log a complaint regarding my new Xfinity service, activated on the 11th. Out of the past week, the internet has only functionalized for two days.I work from home, and this total lack of reliability is directly impacting my employment. When I called you

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Thank you for taking the time to share your feedback, we always want you to have the best experiences with us and have shared your compliment with Justin and his leaders. Thank you for choosing Xfinity!

XfinityMonica

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21 minutes ago

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Outstanding Customer Service

I want to submit feedback on excellent customer service I received from Justin in the Derby Connecticut store. Took time with me and my lovely mother getting her set up on her new plan., walked us through every option and helped us best to select option Justin was very patient thorough and understan

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Strangely, we disconnected the xumo box from the tv and unplugged it from power, and Netflix worked but the other apps mentioned before did not.

user_wswfgc

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22 minutes ago

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Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.

Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.

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user_ftnjxo Hi there! Thanks for using our Forums and for taking the time to reach us. Are you still having issues with needing to remove the Xfinity Mobile deature? You can always refer to https://www.xfinity.com/support/articles/call-pass-mexico-ca

XfinityJorge

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22 minutes ago

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Remove Mexico and Canada

How to? “Manage plan” button is a dead link

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Yes, Hulu, Disney, Peacock and Paramount, prime - they all work fine.

user_wswfgc

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24 minutes ago

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Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.

Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.

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Same exact problem with a Samsung S25 Ultra...on the phone with customer service right now

user_4r9yyq

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26 minutes ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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The one thing I like about Yahoo is that I can get complete ads gone and never have to see them again. It is nice to have a clean mailbox.

vickykay

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36 minutes ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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I restarted the DVR and the favorites came back. You'd think they (Comcast) would have notified us!!

user_50r25l

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44 minutes ago

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Favorite channels disappeared

As of last night, I lost all my favorite channels on my Xfinity cable box for my TV. My favorite channels still appear on my Xfinity stream on my iPhone and Roku, but they're all gone in my Xfinity cable box. I've tried doing a restart. I've also rebooted my modem. Nothing helps. Please fix that iss

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Discrepancy with Trade-In Promotional Credit After Order Re-entry

I recently upgraded my phone through in-store pickup after my original online order got canceled by the system. Hoping someone can help me sort out a promotion mix-up. On my original order, the checkout summary correctly showed a total credit of about $935 ($25.97/mo over 36 months), combining the p

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Devices

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K

FYI for anyone interested. Tried a few things nothing worked. Went to Xfinity and rented their gateway. Surprise I am now receiving Full MBPS download. Either NETGEAR equipment is no good or Xfinity is blocking modem/router signal so performance is s

knuge55

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48 minutes ago

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Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router

Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t

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Lkpolo Hello there! Thank you so much for reaching our to our Xfinity Support Team over our Forums. Our team is here happy for the chance to work together and look into network speeds. Are you still having issues? If so we are here to help and make y

XfinityJorge

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48 minutes ago

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Download speeds?

ive been trying to update one of our Apple Watches for 30 minutes. I think this is an update from a few days ago that never downloaded. Is there a network issue in my area? Also, on our XFINITY app the app shows that my husband has two iPhones. Not correct. Sometimes that app shows ghosts ( a device

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@user_3j66e5 Thanks for meeting us in a direct message for more help. Our apologies that we were unable to locate that offer for you. As a friendly reminder our Xfinity App is a great resource you can use to check out new deals. If you need anything

XfinityKei

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50 minutes ago

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Internet Deals

Hello! I was looking for a way to lower my internet bill and while chatting with a live agent was offered a wonderful deal that I said I wanted to accept. They sent me a text link to complete the process of getting the deal but it took a while to load and they disconnected from me. I reconnected to

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Put new Direct Message in. Thanks. Mike

user_axpij6

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58 minutes ago

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Unused Comcast utility box

There is an unused (disconnected) Comcast utility box in my front yard. They put a new replacement in nearby. Who can I talk to to have the old one removed?

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It was working correctly last night.

user_b0cibp

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1 hour ago

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On screen tv guide stuck on quick tips

Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?

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Local NBA team on DAZN network

Local team, (Indiana Pacers) signed a 5 year deal with DAZN network. Will this be available as part of my X1 Premium plan as the Fanduel network was? Hope so, this a la carte streaming extras is making cable TV very unattractive any more. 35 year Diamond member.

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Channels and Programming

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user_wswfgc Are you able to get any apps to run on the XUMO box you have?

XfinityPeterH

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1 hour ago

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Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.

Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.

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