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@XfinityAlex My Thundebird email suddenly started updating late Wednesday afternoon (Eastern) and continued updating through Wednesday evening when I shut it down. It's now early Thursday morning and I turned on my system to find that the sync is f
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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No cell
I've already done the network reset, and I still can't text. Please re-provision the SMS/MMS feature on my account; I believe the database didn't fully update after my port from Verizon."
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Network
Disconnecting after starting up PC
After starting up my PC [From Sleep or Turning on] i go into online gaming a bit soon after but as soon as the first match/game starts up [about 5-10 mins in] it disconnects me, afterwards its no problem
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Your Home Network
Xfinity support
Upgraded service to 2000 mbps download speed and purchased an Arris G54 modem/router (a compatible approved device). Only getting about 300-500 mbps on phone and gaming consoles. The gaming consoles are wired connections. The modem listed under my equipment is a Thomson DHG546, which I’ve never had,
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Your Home Network
Service Upgrade hasn't gone through
I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?
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Your Home Network
Remove TV service, but keep phone and internet
I'd like to remove TV service, but keep my phone and internet service. Is this possible ? If I try to "manage" services, it requires me to change each component of my existing service. How would I do this ? Thanks.
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Customer Service
It happened to me as well tonight they hung up on me twice never gave me a supervisor when I requested 4 times this is what happens when call centers jobs go oversees bad language barrier, bad attitudes and training shame on comcast for enabling and
Customer service agent very rude
I called support and a gentleman I'm currently still on the phone with responds only after I waited about 10 mins for him. When I finally get his attention he says something illegible and puts me on hold again. For an insane amount of time. I finally got his attention after 15 more minutes of saying
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How to speak with a live agent in customer retention department
I've chatted with several agents over the past several months and have been lied to repeatedly. I'm trying to reach a supervisor or member of management that can review previous chat sessions. Most recently chat ID -158402949438590703775 from 12/8/2025.
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Customer Service
I was actually able to get in contact with another Xfinity customer support member and they helped me through hopefully a resolution. We also scheduled a in person visit on the 15th so fingers crossed everything works out. I appreciate your help thou
Neighborhood is experiencing WiFi drops consistently
Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen
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I appreciate you verifying that as well, user_ohagq0. Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click
Neighborhood is experiencing WiFi drops consistently
Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen
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Yes we have tried rebooting both ways, and I just checked the coaxial cable on both ends and it seems good and is fully tightened
Neighborhood is experiencing WiFi drops consistently
Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen
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Following as well. Using Outlook via Microsoft 365 and still on Windows 10. Any and all failures by Xfinity are certainly to be expected.
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Hello @user_pf5hdq, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Internet outage/How can I talk to a human being?
I have been trying to fix my internet and have troubleshooted EVERYTHING. I even talked to someone on the phone but they said to wait two hours to let the modem reset, and now the assistant chat won’t even let me schedule an appointment. Mind you, it just ends up spamming ERROR. Everytime I try to c
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Thanks for checking that, user_ohagq0! Have you tried any troubleshooting steps on your end? Such as rebooting the modem manually or through the Xfinity App? Or checking the coaxial connection on both ends (wall plate and modem) to make sure the conn
Neighborhood is experiencing WiFi drops consistently
Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen
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STB = Settop Box, the box connecting the cable system to the TV
X1 broadcast and steaming signal drops
We have been experiencing audio and video " glitches" for several months. I've contacted both the phone support system and the assistant through the app. I've reset, restarted, unplugged, re-plugged my STB so many times it's going to sue for abuse. I still can't get an actual human to respond. I hav
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Internet outage/How can I talk to a human being?
I have been trying to fix my internet and have troubleshooted EVERYTHING. I even talked to someone on the phone but they said to wait two hours to let the modem reset, and now the assistant chat won’t even let me schedule an appointment. Mind you, it just ends up spamming ERROR. Everytime I try to c
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Customer Service
Thanks for posting on our community forums for assistance, user_7w5hg7. I'm sorry to hear about the dial tone not working with the new equipment. I know how frustrating this can be, and we'd like to help! Could you please send our team a Direct Messa
NO DIAL TONE AFTER NEW GATEWAY INSTALLED.
I just updated my old Xfinity Modem to the new Gateway (white) and am having an issue, no landline dial-tone. Before you ask, everything worked well for about a decade. No changes or upgrades except for the new Gateway. The phone jack is plugged into 1. I tried the other ports just for the heck of i
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same problem here. I also purchased a new Galaxy z flip 6 phone in 2025 and was told I would get a $400 credit over 24 months if I upgraded to the premium data plan. I did this over the phone with customer service. Well my $400 credit over 24 months
Xfinity Promo credit for new line & device
Hello, I'm writing to you today because I'm facing a significant problem. In May 2025, I saw a promotion in my Xfinity Android app. It promised a promo credit for the Samsung Galaxy S25 Ultra 512GB, which cost $1,419.99, with a $400 credit applied over 24 months. This meant the monthly payment shoul
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It's now the 11th. That's 10 days without service that I have paid for.
RyGuyRed1
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Service Upgrade hasn't gone through
I've upgraded my Xfinity Internet from 100 Mb/s to 2 Gb/s on December 2nd, it's now the 10th and my speed is still at 100 Mb/s. How do I get this fixed and can I get a credit on my account for withholding the upgrade I paid for for this long?
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