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That can help pull the correct speed configuration file if it is actually queued on the system. Which speed tier are you subscribed to ?
Next Gen Speeds?
Hello Wondering when Next Gen speeds will be enabled? They recently completed Enhancing Xfinity Network maintenance in area, but i'm still at 1.1Gig/35 Upload for some reason. Mind you i never manually restarted my XB8 Gateway as yet, as wasn't sure if it was a good or bad idea after the finished th
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@user_y1gbds On new service installations / new move-in, the other end of the line has probably been disconnected from the Comcast feed. It's quite typical. You likely need a tech out to reconnect your premises to the active Comcast feed at the mai
Internet not connecting
I moved from an apartment to another and since arriving at the new location, my Xfinity modem is not connecting. Can you kindly help?
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user_0zgvmd, Hi there! Thank you for being with Xfinity since 2020, and I completely understand wanting to keep your monthly costs closer to what you've been paying. We'd be happy to review your account and see what options may be available. Promotio
Deals
My bill just increased from $55.90 to $75.90 because my promotional discount decreased. I've been an Xfinity customer since 2020 and would like to stay, but $76 a month is more than I want to pay for internet. Can you check for any current promotions or lower-cost plans available for an existing cus
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Ok will get that done as soon as possible here--possibly within the next 5-10 minutes
Next Gen Speeds?
Hello Wondering when Next Gen speeds will be enabled? They recently completed Enhancing Xfinity Network maintenance in area, but i'm still at 1.1Gig/35 Upload for some reason. Mind you i never manually restarted my XB8 Gateway as yet, as wasn't sure if it was a good or bad idea after the finished th
Question
Rewards issue- rewards not showing
I am a platinum member and every week my rewards are not working. 2 weeks ago, I didnt get access to the Universal tickets even though I joined at 11am, I didnt get the gamestop $10 shown to me either. I also never see the Amazon one for more than 20 min each week, and when it does finally show it i
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Customer Service
user_zu0ubg - Our team is here to help make things as simple and easy as possible. To better understand what's happening, could you let me know the make and model of your phone, as well as which online functionality you're having trouble with? Is the
Modem with weak connection, not set up properly
My gateway has been blinking orange continuously since I installed it a month ago. The Xfinity app says the gateway is receiving 119% of my plan speed, but my actual Wi-Fi signal is extremely weak. I’m standing directly beside the gateway and my phone only has one Wi-Fi bar. A PC less than a foot fr
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Peacock not working
When i try to activate peacock premium through Xfinity rewards I am met with a message that states my account has already been activated. When I log into peacock I do not have access to premium features. Please help solve this issue.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I want the offer that new customers get of $50/month for 5 years.
I don't understand why the company would give new customers 5 year cheap plans and not offer anything close to existing customers. That is cheaper than my initial intro price which expired after 1 year! I guess my only option is to go with a worse AT&T plan for 90 days and come back? Seems like even
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Do you mean a *coax cable* port ? Because that is what is needed.
No ethernet Port
Hello, ai am moving into a new place and there seems to be no ethernet port. How can i hook up my wifi xfinity router without and ethernet port??
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1 Gbps promotional rate expired - looking for retention options
Hello, My 2-year stepped promotional plan just ended this month, and my monthly bill for 1 Gigabit internet jumped from $70 to $108. I own my own equipment and unfortunately have no alternative wired providers in my building. I really like the service, but $108 a month is outside of my budget . Are
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where are is yahoo information emails after switching
My email folders didn’t transfer to the new yahoo mail
Missing my Comcast email folders didn’t transfer
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Hey there, @SOS-HELP-99! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the services, it certainly is not what we want for our customers. Thank you so much @EG fo
Entire 4-unit building has been without Xfinity since August 29 - shared infrastructure issue
My entire 4-unit apartment building has been without Xfinity Internet since August 29, 2026, and we still have no service as of September 4. I have spoken with my neighbors, and the other units in the building are also completely without Xfinity Internet. They have independently contacted Xfinity an
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Thank you, @user_zcnia3, for creating this post and including those details. And for all the work you've already put in! Our team will gladly take a closer look and see what can be done to further escalate this on your behalf. Could you please send o
Total Outage After Storm - Motorola MB8600 Stuck on Blinking Upstream / 0 Bonded Channels (BPI+ Failure)
My Xfinity service dropped completely during heavy storms yesterday. While automated customer service states there is no widespread neighborhood outage, my individual home line appears to be completely dead. My customer-owned Motorola MB8600 modem is powered on and stuck in a startup loop with a sol
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Hey there, user_cr3iwn! Thank you for allowing us to be your former friendly service provider. We wish you safe travel outside the United States. We would be more than happy to assist you with your service cancellation. Rest assured, you have reached
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Service cancellation
Hello, I’d like to cancel my Xfinity service because I’m leaving the United States. I previously tried to cancel my service through the Xfinity app, but the agent told me that I had already paid for September and that I should contact Xfinity when I need to pay the new bill. However, I’m leaving the
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