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Thank you for letting us know that the technician was able to swap the box and resolve the modem speed issue @user_9a4d4u —that’s great to hear, and we appreciate you sharing the update. Do you have any other questions or concerns our tea
Tv box says something is not quite right.
The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.
Question
Tech had to swap out the box and deactivate the old returned dvr box. While here, tech also repaired the modem speed by repairing the outside ground buss bar.
Tv box says something is not quite right.
The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.
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Including FanDual Midwest for me.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Hey there user_dv7s2t 👋 I appreciate you letting us know about the trouble you've been running into with your TV service, and you're in the right place for help! I know how upsetting it can be to lose your picture in the middle of watching something
TV Black Screen
We were watching the PBS newshour tonight and suddenly our screen went black. The sound kept playing. I tried: 1. Turning the TV off and then on again 2.Changing stations 3.Diconnecting the TV and reconnecting it None of these efforts got rid of the black screen
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@XfinityMelinda There is no understanding... You said nothing to address the $300 he said he pays or talking about discounting the rate to your customers (us). Has you are not paying the NFL during this dispute. You don't like the rate they want. B
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Good evening @user_qjpmdj, and thank you for reaching out on our Community Forums—we appreciate you bringing this to our attention. I understand you’re concerned that work was performed on your property after the work order was canceled,
Cancelled work order and work was still performed
I had an open work order to run a new cable through my front yard. I called and cancelled the work order. A couple weeks later I come out of my home and see xfinity digging up my yard. They didn’t knock on my door to let me know they were in my yard working. The workers were nice and understanding.
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Cancelled work order and work was still performed
I had an open work order to run a new cable through my front yard. I called and cancelled the work order. A couple weeks later I come out of my home and see xfinity digging up my yard. They didn’t knock on my door to let me know they were in my yard working. The workers were nice and understanding.
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Customer Service
user_sm07t, I'll help look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you
Disney+ Hulu Bundle Ad Free
I upgraded my internet last week and got the Disney+ Hulu Bundle with the upgrade. When I was checking out, I forgot to select that I wanted the ad free version for an extra cost per month. I added it after checkout and when I check my subscriptions through the Xfinity app, it says that ad free is a
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Good evening, @user_pjgih8! Thank you for taking the time out of your day to post about having 2 active accounts. We are happy to look further into this and get things turned around. I understand that is concerning information to hear, especially whe
Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
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@user_dbc74d I can see how that would be frustrating. It sounds like you moved or your email and/or phone number are associated to another address. If so, you must first unlink your contact information from the other address. Please use this article
Peacock subscription
I have tried no less than 12 times to activate the “free” “benefit” of a Peacock subscription. It never works. This is a worthless benefit
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I have been clients for two years. I am about to move and transfer my service and I realize that service at my old address its still active. I verify with an agent and he confirms that this is true. So I have been paying double services for a year, b
Leave review
I truly can no longer stand Xfinity support. The chat agents are worthless and I spent a good 30 minutes trying to work through the available prompts before giving up and trying to call the 800 number. You purposely leave your phone number off the app to push us all to use your chat function which i
Question
I previously had a Peacock account but haven’t for some time. So I click through from the Xfinity email then select activate peacock. I’m prompted to sign in. Then every time I sign in (EVERY time) it says it doesn’t recognize email/password so I sho
Peacock subscription
I have tried no less than 12 times to activate the “free” “benefit” of a Peacock subscription. It never works. This is a worthless benefit
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user_6zu3mq Thank you for confirming. To be sure, is the touchpad still working to arm/disarm services? There was also a recent update for both the Xfinity app and the Xfinity Home app. Have you checked to make sure you are using the most recent vers
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
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Done. Direct message sent
peacock premium unlinked from xfinity
I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte
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@user_q5fgvcThanks for the update. Sorry to see you go. Did you have any other questions or concerns for me?
Looking for assistance with current 1 Gig plan pricing and unlimited data.
Hello, I am a customer in Chico currently paying $100 for 1 Gig. I’m looking to see if I can move to the $70/month 5-Year Price Guarantee that includes Unlimited Data. I'm exploring local fiber options but would prefer to stay if we can get this rate. Thank you!
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I upgraded on May 2nd. I'm still not getting ad free. I spoke with someone at an Xfinity store, he told me I needed to contact Disney, so I did and all they told me was that it's still just showing the bundle with ads. What do I need to do to get thi
Disney+ Hulu Bundle Ad Free
I upgraded my internet last week and got the Disney+ Hulu Bundle with the upgrade. When I was checking out, I forgot to select that I wanted the ad free version for an extra cost per month. I added it after checkout and when I check my subscriptions through the Xfinity app, it says that ad free is a
Question
Hello. Yes, I have the in-home security touch pad. I have also confirmed that I am subscribed to the Xfinity Home Security $65/month tier of service on my account.
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
Question
Hi there, @user_s0ytt3! You are at the right place for help with the internet being offline. We want it to work flawlessly! @EG is correct that we need further details so we can assist you. Are you activating a new modem or was your service working
XfinityRay
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14 minutes ago
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Internet
Not working need help
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