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angelaepm Hello there! Thank you for commenting and bringing the delayed burial to our attention. I'm sorry that the line has not been buried yet. Typically, we see the work completed within 14 business days once the order is placed. However, there a
Underground Cable Installation Not Complete After Several Weeks
I had service installed at my house on 4/2. The cable from the box in my neighborhood going to the box installed on my house has still not been buried. Every time I ask support, they say that the work order has been created, but the underground cable installation has not been scheduled. Each time th
Question
@Drew.C, we did not send the refresh signal, but if it's working, let's leave it alone for now.
Cable Card support
Good afternoon. My cable card in my Ceton tuner loses its entitlement approx. once a year. I tried calling support and they rebooted my X1 Cable Box and asked me to wait an hour which did not resolve anything. They want to send me a new cable box. Everything I read online says if they remove my cabl
Question
Lkpolo Your email address will not change if you choose to transition. You can learn more about how you email may be affected by checking out this overview for upgrading to Yahoo mail.
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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I was going to try the link you sent above but it was working this morning. Did you send a refresh signal?
Cable Card support
Good afternoon. My cable card in my Ceton tuner loses its entitlement approx. once a year. I tried calling support and they rebooted my X1 Cable Box and asked me to wait an hour which did not resolve anything. They want to send me a new cable box. Everything I read online says if they remove my cabl
Question
Done! Thanks a lot. It is appreciated. :)
Unable to pay bill online or by phone
I've been attempting to pay my bill online or by phone for several days. I received an error message that tells me, "Something went wrong." Although the credit card on file is valid and I have the funds to pay, it still shows that my card was declined. This is not the first time this has happened. T
Question
Hello I am having the same issue. The tech came out a second time and told us the line still hadn't been buried. The original ticket to get it buried was submitted may 30th.
Underground Cable Installation Not Complete After Several Weeks
I had service installed at my house on 4/2. The cable from the box in my neighborhood going to the box installed on my house has still not been buried. Every time I ask support, they say that the work order has been created, but the underground cable installation has not been scheduled. Each time th
Question
@Again I use the native Mac mail app on my MacBook Pro and my iPhone/ipad. Are you telling me that this transition will not occur if I continue to use those methods of getting my mail? Do you know what will happen to our Comcast.net email address af
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
Question
@Pouncealot Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon In the "
Unable to pay bill online or by phone
I've been attempting to pay my bill online or by phone for several days. I received an error message that tells me, "Something went wrong." Although the credit card on file is valid and I have the funds to pay, it still shows that my card was declined. This is not the first time this has happened. T
Question
Comcast Business, I have Xfinity also; however, no issue with that or paying those bills. The odd issues I’ve experienced have always been Comcast Business.
Unable to pay bill online or by phone
I've been attempting to pay my bill online or by phone for several days. I received an error message that tells me, "Something went wrong." Although the credit card on file is valid and I have the funds to pay, it still shows that my card was declined. This is not the first time this has happened. T
Question
@Pouncealot thank you for letting me know you're having the same issue with the app. What service do you have? Residential Internet, Business Internet, or prepaid like NOW internet? Reason I'm asking is for the proper support channels and checking in
Unable to pay bill online or by phone
I've been attempting to pay my bill online or by phone for several days. I received an error message that tells me, "Something went wrong." Although the credit card on file is valid and I have the funds to pay, it still shows that my card was declined. This is not the first time this has happened. T
Question
Landscape display
My screen is not working on landscape for Xfinity stream
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Xfinity Stream App
Yes, I’m having the same issue when attempting to make payment through the app.
Unable to pay bill online or by phone
I've been attempting to pay my bill online or by phone for several days. I received an error message that tells me, "Something went wrong." Although the credit card on file is valid and I have the funds to pay, it still shows that my card was declined. This is not the first time this has happened. T
Question
@user_1k2jfi Thank you for reaching out. We apologize for any inconvenience. If there is a hold on your address due to a prior balance associated with that location, you’ll need to visit your local Xfinity Store and provide physical proof of re
HORRIBLE COMPANY
My services were disconnected because of past tenant issues and I think this is unfair . no one should have to deal with what I am dealing with now . their prices are ridiculous! They need better companies so Xfinity can be shut down . Their customer service is trash too!
Question
Unable to pay bill online or by phone
I've been attempting to pay my bill online or by phone for several days. I received an error message that tells me, "Something went wrong." Although the credit card on file is valid and I have the funds to pay, it still shows that my card was declined. This is not the first time this has happened. T
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Billing
user_7zzznn I’d be reaching out for help too in that situation. I mean, pulling 37.5 Mbps on dial-up that maxed out at 56 Kbps… my 1990s self would’ve thought that was lightning fast.All jokes aside, that’s definitely not the
My speed dropped to less than dial up
I have the 2000Mbps plan. I got a new modem up that supports up to 4GB. After activating it, my speed dropped from 2GB plus for the last 8 weeks to 37.5Mbps. I have restarted modem multiple times. Best speed I have been able to get when connected directly to modem via Ethernet is 983, and that was o
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HORRIBLE COMPANY
My services were disconnected because of past tenant issues and I think this is unfair . no one should have to deal with what I am dealing with now . their prices are ridiculous! They need better companies so Xfinity can be shut down . Their customer service is trash too!
Question
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Customer Service
user_rwzu82 Good morning to you! I hope that your wife is enjoying their travels! I'm sorry to read that the global pass doesn't seem to be working with the charges being so high. I would be shocked to see a bill like that, so I can imagine what you
Unlimited Plus automatic Global Pass
My wife is currently in Belgium, Luxembourg and soon The Netherlands. Her phone is Unlimited Plus but we have charges of $200+ for the time she’s been there. Her phone is set to roaming and we’ve done everything the useless “AI” agent has told us. Need help ASAP!!
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We primarily deal with issues on Social Media through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you @user_no96ic
Power Lines Down [Edited]
Power lines down over two weeks [Title Edited: "Personal Information"]
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Hello, @Pouncealot and sorry for the inconvenience when attempting to pay your bill online. Have you experienced the same issue attempting to pay through the Xfinity App? It can be downloaded in the Google Play Store or Apple Apps Store. Also, what s
XfinityThomasC
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Unable to pay bill online or by phone
I've been attempting to pay my bill online or by phone for several days. I received an error message that tells me, "Something went wrong." Although the credit card on file is valid and I have the funds to pay, it still shows that my card was declined. This is not the first time this has happened. T
Question