Xfinity Community Forum

Why is there a Sales Tax on my Internet Service?

The Internet Tax Freedom Act literally prohibits sales tax on Internet services. According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users

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Your Home Network

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Looks like it launched today and is available in the Popular TV package.

mjaaa24

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26 minutes ago

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New channel NBCSN

I heard today that NBC Universal is going to start the old NBCSN sports network again this fall. I hope comcast will carry it, even if it's in the more sports and entertainment package. After all,Comcast is owned by NBC Universal

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False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

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Plan

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Hello @Internet_Please, thank you for taking the time to leave a post. Thank you for explaining the situation. I understand how frustrating that must be. If you could send our team a direct message with your full name, the name listed on the account

XfinityMarshante

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31 minutes ago

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Can't change billing plans

Hello, last year I attempted to switch to x-500 speeds, but could not. Now my rates are increasing and I would like to try changing to x-500 speeds again as they show as available now. However the website will not let me switch because it shows as my current plan even though I never actually switche

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Can't change billing plans

Hello, last year I attempted to switch to x-500 speeds, but could not. Now my rates are increasing and I would like to try changing to x-500 speeds again as they show as available now. However the website will not let me switch because it shows as my current plan even though I never actually switche

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Billing

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"Server Unreachable"

Red banner appears in xfinity email that reads, "Server Unreachable". Causes the need to constantly reload on all sites plus other issues.

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Email

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Hi user_0wvpw1! Thanks for taking the time to reach out on our Xfinity Forum regarding this free Peacock subscription concern. We apologize for any issues you ran into with the website, but my team is here to help. To better address and assist you wi

XfinityAmira

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56 minutes ago

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Need my peacock premium subscription back

My last post got deleted because this website is full of errors. Thanks. So this'll be much shorter Need my free peacock premium back because I have gig internet

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I would like to dig a bit deeper into the status of this promotion for you user_7q95k0. Can you send over a direct message with your full name and complete service address to help me locate your account? Here's the detailed steps to direct message

XfinityMarcus

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60 minutes ago

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Promo code MC50 offer

During the online purchase process of my new Xfinity internet service there was a pop up screen offer for a $50 card if I purchased that day. I did. But there was no place to enter the code. I was told over the phone that they would make a note concerning this on my account. I also spoke again today

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user_tzdz5g, Thank you for reaching out to Xfinity Support. We want to do everything we can to make sure things are as they should be for you, billing-wise. It would be a good idea for us to look over your billing statement together and see what is c

XfinityAngie

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1 hour ago

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0/10 experience.

Had the most unpleasant morning with Xfinity. I’m honestly looking to switching services with a different provider. HORRIBLE billing service and the triangles in communication with the customer service department were incredibly frustrating and unhelpful. My bill is different every single month. How

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Thanks so much for your assistance! I wonder why the still give out the Samsung box if they know it's incompatible. I was just given that box last year and the article you shared was from like 3 years ago. Thanks again.

user_5df1df

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1 hour ago

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New cable box upgrade question

I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New

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Thank you for reaching out to our team here. I will be happy to take a look at any billing question for you from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private messa

XfinityJohnG

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1 hour ago

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Help with bill increase

My bill has increased by $30 over the last couple of months. That is a lot for someone on social security. Tried the Virtual Assist but that is useless. Need to speak to a live person.

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user_1l5qyb Thanks for reaching out to us here with your questions! If your account is eligible for a payment arrangement you may be able to reactivate services until the 29th. You can find instructions for setting up a payment arrangement here https

XfinityBrianH

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1 hour ago

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Bill

Can I pay my whole bill on the 29th and get my service restored today?

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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1 hour ago

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0/10 experience.

Had the most unpleasant morning with Xfinity. I’m honestly looking to switching services with a different provider. HORRIBLE billing service and the triangles in communication with the customer service department were incredibly frustrating and unhelpful. My bill is different every single month. How

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0/10 experience.

Had the most unpleasant morning with Xfinity. I’m honestly looking to switching services with a different provider. HORRIBLE billing service and the triangles in communication with the customer service department were incredibly frustrating and unhelpful. My bill is different every single month. How

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Billing

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@XfinityRichard Hello, I also have the same issue regarding increase in bill. My current plan is $65 as a promotional, which was set to increase next month (billing date: Dec 9th). However, I got an email from xfinity that they have applied a loyalt

user_yh0zna

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1 hour ago

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Help with bill increase

My bill has increased by $30 over the last couple of months. That is a lot for someone on social security. Tried the Virtual Assist but that is useless. Need to speak to a live person.

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@user_0xu3ns You may have to do this first; https://www.xfinity.com/support/articles/admin-tool-access

EG

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1 hour ago

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Trying to get 2.4 GHz on my wifi

Trying to connect a camera and I need to set my modem to 2.4 GHz. I’m not sure how to do that

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Sign into xfinity hot spot without app or web browser.

Trying to log into xfinity hot spot with an IOT device. I can not use the app or a web page. Login will be hard coded into the software running the IOT device. Is there a way to do this? When using my regular wifi, I enter SSID and password. I tried this with xfinity hot spot and it did not work.

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Your Home Network

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Thank you for reaching out to us here. If you are still experiencing that issue with your service I will be happy to look further into that from here for you.

XfinityJohnG

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1 hour ago

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Pixelation after switching out gateway

We switched out our gateway and now have pixelation. We’ve bypassed surge protectors, done a refresh of the system through the app, unplugged boxes and nothing is fixing it. Why when the gateway changed and nothing else?

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Need my peacock premium subscription back

My last post got deleted because this website is full of errors. Thanks. So this'll be much shorter Need my free peacock premium back because I have gig internet

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Customer Service

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Tv and Internet

Tim was very chill and made sure everything was up to date before leaving. Thank you for being so thorough with everything.

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On Demand

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