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Hello @user_064xpv, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Did you already put the disconnect request in or need to put it in?
Closing the Account
Is there a way to close the account other than waiting for a call days from now?
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Cannot change Xfinity router settings.
The tech who came home and set up my router told me that the ability to control router settings would be present on the app within a few hours of him setting up the router. That did not happen, I do not have a wifi tab on my app. Since then I've interacted with multiple Xfinity agents who say they'v
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Xfinity App
user_k7a4yu That is a great question! Some pedestals are able to be relocated depending on the location and what other service locations are connected to it. We can have one of our survey teams come out to see if that is an option, but there may be a
Xfinity service
Can a green box be moved that is in a deeded easement so that traffic will not damage it? [Edited: removed Private information] box in question is located in easement in NE corner of Roseland Plaza shopping center. [Edited: removed Private information]
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email settings do not show any filter rules
My incoming email goes directly to trash
Why does my incoming email go directly to trash? I already checked my filters.
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User role
I talked to a live chat agent about how I don't show as the primary on my account. I am the only person to use the account and pay all the bills for 15 years but now when I sign in it says I'm restricted. I thought they fixed it and they made it worse.
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Sign-In and Account Management
Recurrent charge after cancellation
I have a recurrent charge of $5.33 even after cancellation of both internet and mobile line. How to I get my payment back, cancel future payments and delete my card info from your system? I cannot access the account as it is inactive already
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Billing
tog19 Do you get error messages or codes in the Xfinity Stream app?
Xfinity app is HORRIBLE
Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load a
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barbnash I hope your service interruption is resolved soon!
Xfinity Outage showing no updates
I have been in an outage due to severe weather now since 1/25/26 at 605 am. The estimated time of restoration has shown "as soon as possible" the entire time. The status has shown "under investigation the entire time" - however at the bottom under last updated, this has changed constantly about ever
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Peacock Premium offer not showing for this Diamond member.
I'm unable to see a link to the Peacock Premium offer. I am a Diamond member and today upgraded to 1GB Xfinity Internet. Can you help? Thanks.
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Channels and Programming
Good evening @rsdiol, and thank you for reaching out on our Forums today, we appreciate you being a long time valuable customer for over 30-years, that's amazing! Our team will be happy to help review current promotions with you to see how we can hel
Diamond Customer for 30+ years now retired requesting help to lower monthly bill
I have been a Diamond customer for over 30 years. I am retired and need to downgrade my speed to lower my monthly bill. I am looking for the new 5-year price guarantee options
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Devices page
Why do you guys hide the devices page? I can find no logical reason for why you make it so hard to find. No, I am not new to the internet. If you were one of the many bug testing pages you would fail.
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Your Home Network
Xfinity phone bill showing up ever month even though i signed an order with one year of free xfinity mobile
On dec 4th 2025, i signed an order talking with an xfinity associate from loyalty department for an internet package. This order has a promotion of one year of free xfinity mobile after activation and a 100$ virtual mastercard. I qualify for both of these. I did have a phone line with xfinity back i
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Billing
user_x39rzv Thank you for stopping in for help with our Free Peacock offer. We would be happy to help make sure you can take advantage of the free offer. To start, can you please confirm you are logging in to the Member page here? https://www.xfinity
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Peacock Platinum benefit
Peacock is not listed as a benefit to redeem on my benefits page.
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