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Worst service ever
I am submitting a formal complaint regarding an unauthorized change to my Xfinity Mobile phone number and Xfinity’s handling of the situation. My established mobile phone number was changed WITHOUT my knowledge, permission, or authorization. I never requested a new number or consented to my number b
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Devices
Peacock
I moved recently and got a new notification that I needed to activate my Peacock plan. I have tried repeatedly to activate the plan and keep getting an error message that my Xfinity account is already linked to another Peacock account. When I go into Peacock in my account, I read that I have no subs
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Sign-In and Account Management
Thanks for taking on this issue @XfinityDena, I appreciate you trying not to repeat steps I’ve already done. Xfinity already upgraded me to 1000 down and 100 up, replaced my XB7 with an XB8, restarted and reprovisioned the gateway, and I’ve tested o
xfinity support
I’m having a persistent latency/jitter issue on my 1 Gig Xfinity connection. I’ve already completed multiple modem resets and reprovisioning with support, and the issue remains. My wired local connection is clean: 0% packet loss to the XB7 gateway About 0–2 ms gateway latency 2.5 Gbps Ethernet link
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How do I sign into my Now Internet ARRIS TG1682P gateway?
How do I sign into my Now Internet ARRIS TG1682P gateway? Using Admin and password does not work. There was no password underneath the Gateway. Thanks for you help.
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Customer Service
Move order not set up correctly
Hi, I’m moving to a new address and was trying to transfer my existing Xfinity internet service. I completed an order for the new address, but during the order proceds I was never asked for a stop date for my current address or a start date for the new address. I also received confirmation that a ne
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Customer Service
Unable to locate modem package
I recently signed up for the xfinity internet service but never got a follow-up email containing the tracking/shipping information for the modem package that comes with the plan. After checking in with a live agent, I was told that the package had been delivered on Sep 10th, but I was unable to loca
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Customer Service
Thank you for your help. I have just deleted all of my sent copies and it freed up 4G+ of space even though my inbox was only 80% full. Let's hope that works.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Cancel or change address
I moved and the person I am living with wants to add me as a manager to their new Xfinity plan but when trying to send me an invite it says I already have an active account. I don’t know if I need to cancel my account so they can send me an invite to make a new one or if there is another way for me
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Customer Service
Hello @user_looifk thank you for taking the time to reach out on our community forum. Since an FCC complaint was filed there is a special team that will get in contact with you to work on this. What day was the FCC complaint filed? Also, has anyone r
Urgent: Multi-day outage, two missed technician appointments
I’m contacting Xfinity on behalf of account holder [Edited: "Personal Information"] Internet service has been down for several days. A technician was scheduled September 12 from 1–3 PM and never arrived. Xfinity then gave a second window from 4–7 PM and promised a callback. No technician arrived and
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@XfinityAbby let's go what's the hold up? And make the app work for Google TV in any manufacturer TV, like Sony.
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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Hello @user_zibfwe, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Missing Peacock Reward Tile & Activation Error (Platinum Member)
Hello, I am an Xfinity Platinum Rewards member. I missed the original 90-day window to activate the Peacock Premium reward, and the tile has completely disappeared from my Rewards Dashboard. I have checked the standard activation link (which says my account is "not eligible") and I have tried using
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Hello @Ranter2 thank you for reaching out on our community forum! It sounds like we may need a technician to come out and do a professional installation for you. I would like to take a look at your account and help you get everything set up. Please
Recently purchased Xfinity Internet
I recently signed up with Xfinity for Internet, but the box they sent me use as a coax cable. We haven’t had coax in my area or even a line to my house in many years. We have fiber set up in our area and I’m not sure what to do now
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user_2pxjnl Does it light up at all when pressing any of the buttons?
Remote not working
I have installed new batteries, unplugged the cable box for several minutes, tried unsuccessful to reset the RX11 remote.
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wclcd If we assisted you in private/DM, we would be happy to continue there. You may not have seen the alert that we replied.
Missing Sent email
I have been using my Comcast as my primary home email for many years. I now find that although my Inbox appears to be ok (emails go back to 2011), I am missing ALL sent emails prior to May 24, 2023. Usage is only at 52% of the 10GB allowed. Please assist in recovering these missing email.
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Once I replied to this the direct message icon appeared. I have sent a message. Thank you
New XB10 modem: not getting symmetrical 1GB up/down speed
I received an email about new symmetrical 1GB up/down speeds available in my neighborhood. Received a new XB10 modem. The download speed is OK, but upload is capped at 400-500mbps max. Not sure if my modem needs to be reprovisioned, my plan isn't set up correctly in the system or if my house isn't r
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user_s86svk Thank you for stopping in for help with your connection/modem. If you are still having issues, were you able to take a look at the recommendations @EG provided?
XfinityAmandaB
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Blinking orange light
My light keeps blinking orange
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