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Peacock subscription keeps deactivating
I have claimed my Peacock subscription as a Diamond member. Every few weeks, my subscription on Peacock disappears or gets deactivated somehow. I typically chat with Peacock customer support. They send me a new link to activate the offer, and everything then works again for a few weeks. I am current
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Monthly bill increased from $75 to $115 — requesting a new promotional rate
(Writing this here because there's no actual Xfinity email address for customer support) Hello Xfinity Support, I've been an Xfinity customer since September 2024, and my internet bill has consistently been $75 per month. This month, my bill suddenly increased to $115.12 — an increase of more than 5
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Your Home Network
Thanks @EG! Good morning @user_ihyh6s. If you could send our team a direct message with your full name and full address, we can see what we can do. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary • Cli
Request to Add My Wife’s Name to My Xfinity Billing Statement
Hello Xfinity Support, I would like to add my wife’s name to my Xfinity Internet billing statement for administrative procedures, legal substantiation of residence purposes. I would like both my name and my wife’s name to appear on the bill while keeping my current account and services unchanged. Co
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I have not received my modem
It has been more than 30 days and I have not received my modem.
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Customer Service
Greetings, @user_24ytp1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're experiencing all these connection drops, but you have defin
Started Unicast Maintenance Ranging - No Response received - T3 time-out
I am having consistent internet connection drops due to the issue stated above. I have exhausted all resources to get an answer. My at-home router/modem is a Nighthawk CAX30. The cable diagnostics are below. I need to understand how to fix this as working from home has become impossible due to the f
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It's been over a month, and patience has worn thin. Tell us when we can expect it to be fixed!
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Name Change
Hello, I have legally changed my name. How do I fix this for Xfinity?
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Customer Service
@user_r9074g unless i am mistaken, aren't all those major networks available as "TVGO channels" too? i just went to xfinity.com/stream/listings and upper right corner "filter" and selected "available out of home TVGO" and it shows all of thos
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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user_io4el5, I know that it is frustrating. We will monitor this and keep you posted. I appreciate your patience while we continue to work on this.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
Hello, @user_8fjrfe! Thank you for taking the time to create a post about this cable concern. In your previous attempts to report it, did you happen to submit any tickets through our Xfinity Assistant, by chance?
exposed wire trip hazard
I keep reporting the cable service wires in my patio area trip hazard and I want to make sure to shift the liability to Comcast, since I've reported this repeatedly for weeks.
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Official Solution
@valbv Thank you for taking the time to work with us through Direct Messaging! We're glad we were able to help get your concerns to the appropriate management team for review. As discussed, the investigation is still pending, and closing this su
Formal complaint about employee conduct at Xfinity Store in Washington, DC
Hello Xfinity Support, I would like to file a formal employee conduct complaint regarding my visit to the Xfinity Store at 715 7th St NW, Washington, DC, on October 28, 2026, at approximately 4:55 PM. During my visit, I experienced repeated unwanted sales pressure, dismissive comments, and an unwill
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The upstream power is too high and it may be intermittently fluctuating even higher to out of spec levels. The downstream power is on the low / weak side as well. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet l
Line Issues
I had recently purchased a netgear CM3000 because my old SB8600 was having some issues randomly one night with staying connected. I had a similar issue years earlier due to my speed being higher than the modem was rated for. Checked on My Account and sure enough, I had 2.1 and realized it was probab
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Request to Add My Wife’s Name to My Xfinity Billing Statement
Hello Xfinity Support, I would like to add my wife’s name to my Xfinity Internet billing statement for administrative procedures, legal substantiation of residence purposes. I would like both my name and my wife’s name to appear on the bill while keeping my current account and services unchanged. Co
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
exposed wire trip hazard
I keep reporting the cable service wires in my patio area trip hazard and I want to make sure to shift the liability to Comcast, since I've reported this repeatedly for weeks.
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XfinityJeff... I find it very hard to believe that you "do not have a solution at this time." Your engineering department has confirmed that it is a real Xfinity Stream problem, which means that they have identified what was broken.&nbs
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hello, @user_1w92zk. I appreciate you making us aware that you recently changed your name. I would be more than happy to help update your account. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the
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Name Change
Hello, I have legally changed my name. How do I fix this for Xfinity?
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