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Worst customer experience
It has been the worst experience the last nine months. -consistent account actions promised and not followed through. -pulling money out of my account after one thing was quoted and another amount pulled out of my account -customer service Language barrier or understanding is a nightmare -source cus
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Customer Service
Pickup location
I recently moved to DC and I chose a pickup location by accident not realizing it was the one farther away from. The order has been placed but I was wondering if it's possible to change my pickup location to a closer one.
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Your Home Network
I have already escalated this matter to the FCC and spoke with one of your representatives today. At this point, I am willing to provide additional information only if a refund for the payment I made today can be issued. In addition, I experienced a
DO NOT GET XFINITY – A Total Nightmare from Tech to Billing
I strongly advise anyone considering Xfinity to look elsewhere. No matter how competitive their promotional pricing may seem, the cost to your time, finances, and sanity is far higher. My experience has been a masterclass in corporate incompetence and predatory billing practices. The Technical "Serv
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that response is fine, however, does not actually answer my question. Furthermore, will I be receiving a credit for programming I cannot watch yet have paid for??
Missing channels
When is NBC/KSHB going to return to my lineup along with 38 the spot??? I am paying for these ya know...
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I see those Xfinity offer from internet : Xfinity Internet Promotions (April 2026)5-Year Price Guarantee: 300 Mbps ($45/mo), 500 Mbps ($55/mo), 1 Gig ($70/mo). Offers include unlimited data and equipment.NOW Internet: Prepaid, all-in pricing ($30/mo
Renew my contract
My contract will be expired on May 8th. I want to check there is any promotion to renew my contract
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user_8uo4kh Wow, 1978 is a long long time! We thank your Father, and really do appreciate him, and you for reaching out on his behalf. Sometimes tenure goes unnoticed, I definitely recognize the value of a long time customer. Let's see what we c
Lower father’s bill.
Lower my father’s xfinity bill $362 is what he is paying now . No computer has a landline 3 boxes and modem needs basic cable that includes MSNow and CNN and local stations. He is on a fixed income. Been a customer since 1978. Would like to get his bill below $200. Checking to see options with xfini
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Hello @user_8j0nte Thank you for taking the time to reach out to us here on Forums! Thanks for considering us as your provider! I hope your move goes well for you! As far as pricing goes we would need to take a look at the address and confirm some in
New home needs service line
I’m moving to a new home with xfinity not available. How do I get a service line available to my address? And how much does it cost?
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Lost shipped phone
I am requesting immediate assistance with an unresolved Xfinity Mobile issue involving a lost shipment and a blocked replacement. Summary of events: April 3: Ordered phone upgrade April 6: Device marked out for delivery; FedEx driver could not locate the package April 7: FedEx trace opened; package
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Customer Service
user_widyh5, that is great to hear. Please let us know if you need any assistance at all.
Need New email @comcast.net
I need a previous email address @comcast.net reestablished. An application I use had an old comcast.net email address assigned to it. That application has been hacked and now I need to receive a recovery email address @that old email address.
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New home needs service line
I’m moving to a new home with xfinity not available. How do I get a service line available to my address? And how much does it cost?
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Customer Service
I reset CC and now it works on all channels
closed captioning not available on broadcast channels
This dispute has caused CC to not be available on broadcast channels.
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user_jsygyv, Hi there! Thanks for taking the time out of your Saturday to reach out. No problem at all. You can cancel your TV service and keep your internet active. We are the right team of experts to help with this over social media. Before we make
how can I cancel my tv service but retain my internet service?
I would like to cancel my tv service but retain my internet service
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Have you attempted to make sure the app and email settings are up-to-date? If you have not you can also log out and log back in with the same email to see if the issues are still ongoing.
Sending emails problems
I can receive emails, but can’t send any. What’s a solution? Has happened before.…
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user_o35l8c Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us about the changes to your TV service. We are here happy to work with you and find the best deal for your home. To get started can you s
Cancel TV, but keep Internet service
I'd like to cancel my tv service but keep my internet service. I've been a customer for over 25 years and own my own equipment, i.e. cable modem and router. In short, nothing needs to be done but end the TV service.
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I can watch CBS series on Paramount + essentials on my phone. It is very clear with no pause or lagging. I have no idea why the app on Xfinity is so bad. It takes a long time for it to come up and is slow. I have only managed to watch 2 things after
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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I’m just having issues sending emails, yes through my phone app. I receive emails with no issues.…
Sending emails problems
I can receive emails, but can’t send any. What’s a solution? Has happened before.…
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Cancel TV, but keep Internet service
I'd like to cancel my tv service but keep my internet service. I've been a customer for over 25 years and own my own equipment, i.e. cable modem and router. In short, nothing needs to be done but end the TV service.
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Customer Service
how can I cancel my tv service but retain my internet service?
I would like to cancel my tv service but retain my internet service
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Customer Service
Good afternoon Drind. You have reached the right team. I will be happy to assist further. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support&r
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Lost shipped phone
I am requesting immediate assistance with an unresolved Xfinity Mobile issue involving a lost shipment and a blocked replacement. Summary of events: April 3: Ordered phone upgrade April 6: Device marked out for delivery; FedEx driver could not locate the package April 7: FedEx trace opened; package
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