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Xb9 modem
I recently noticed the XB9 Was launched as an alternative to the XB10 with Wi-Fi 7 capability, but is for households that do not have duplex speeds. I was wondering if I could get assistance in ordering this modem to my address to replace my XB8, as my account should be eligible since I have gigabit
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Customer Service
Upgraded to 1 Gig up/down symmetrical plan. Can someone confirm if my location is actually FDX or mid-split. Could be a mistake
Two days ago 1 Gig up/down symmetrical and all other symmetrical plans populated the internet plans page for my address Signed up for 1 Gig up/down today. Was given an XB8 at xfinity store. As I understand it, XB10 is the only modem for symmetrical up/down plans Currently seeing 1000/100 mbps speedt
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Your Home Network
@XfinityJohnG I sent the dm to Xfinity Support. Your name does not populate when creating a dm. Please let me know if you need anything else from me to assist. Thank you for reviewing my post. Hopefully you can help close the complaint out for me be
Formal Complaint, Xfinity Billing Errors and Unresolved Escalations Since July 2, 2026
Since July 2, 2026, I have contacted Xfinity more than ten times about billing errors on my account, and nothing has been resolved. On July 2, I accepted a loyalty offer to reduce my service from 600 Mbps to 300 Mbps for $40 per month for one year. I specifically asked if my bill generated for that
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Website and app not working
Every time I try to do online bill pay it generates an error. I uninstalled the app for the same reason.
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Billing
Xfinity and customer services all big biggest lairs
Worst of the worst xfinity and their customer service a to z is lairs, expert on lying and promise cheators and lairs period, I am off of the xfinity service
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Customer Service
@XfinitySeth This has been done.
Is this incompetence or frustration-by-design
I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b
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Payment Plan/Service Interruption
URGENT — Xfinity Mobile billing dispute and pending disconnection I need assistance from the Xfinity Digital Care/Corporate team with an urgent billing dispute involving incorrect records of payment arrangements. I have now experienced this problem twice. First incident: I contacted Xfinity and an a
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Plan
Mobile Billing Dispute/ Fraud
URGENT — Xfinity Mobile billing dispute and pending disconnection I need assistance from the Xfinity Digital Care/Corporate team with an urgent billing dispute involving incorrect records of payment arrangements. I have now experienced this problem twice. First incident: I contacted Xfinity and an a
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Network
Thank you for circling back with us and sharing that information @Nebby5k. We appreciate the update. Let's take a closer look at the technician notes from the appointment, along with your current signal levels, to help determine the best next
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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@XfinityAlyssaA Hey there!So the tech added an attenuator to bring the level down to help the modem not need to go over 11dBv on the downstream, and it made the modems self diagnostic go from "poor" to "good", however I am still experiencing some is
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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user_2hhe19, I see you are having similar issues as the op. If you've tried the steps outlined here: https://www.xfinity.com/support/articles/programming-your-xfinity-remote, like the factory reset, it may be a good idea to replace the remote. We can
X15 remote stopped controlling x1 cable box
All was OK until the remote was not recognized by x1 cable box. I tried to factory reset, seemed OK, but then I went to pair with the cable box, pressed the key combination, with the light color change, but the screen on TV didn’t show ANY NUMBERS TO ENTER! THIS IS BEYOND ANNOYING! Somehow I get it
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user_dvplxk Thank you for stopping in for help with canceling your cable TV services and wanting to keep your internet active. We can always cancel one and keep the other, but you may need to pick a new promotion if they were linked in a bundle. We c
Cancel tv and keep internet
Request to cancel tv and keep internet. If not able, I want to cancel the whole account
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DDWinn. I can certainly understand why you're frustrated. That's not the experience we want for our customers, and I apologize for the inconvenience and frustration this caused. While I'm unable to speak to the decisions made at the store, I'd be hap
Store Complaint
Where can I make a complaint about a store? Your chat bot refuses to let me talk to anyone.
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The store address is 4900 Cutler Ave NE Space EOC, Albuquerque, NM 87110
Store Complaint
Where can I make a complaint about a store? Your chat bot refuses to let me talk to anyone.
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Cancel tv and keep internet
Request to cancel tv and keep internet. If not able, I want to cancel the whole account
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Sign-In and Account Management
@XfinityDuron Thank you for the instructions. I have sent a Direct Message to Xfinity Support with my information today and will wait for a response there.
Need archived 2022-2023 statement PDFs from previous address for residency verification.
Hello, I need assistance from an Official Employee to retrieve my historical monthly statement PDFs from 2022 and 2023. These are for a critical residency verification process, so they must be the full original bill layouts showing my previous service address block. The frontline phone support team
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My mobile data stopped working today. I called support and was told to go into the store and get a new eSIM. When I got to the store, I explained to the guy who checked me in what the problem was and he chuckled and told me it would be an hour wait t
Store Complaint
Where can I make a complaint about a store? Your chat bot refuses to let me talk to anyone.
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user_1fw2ca How long ago from when you ordered it? How did you place the order?
No shipping info after purchase
Hi, I purchased a WiFi extender a while ago but haven’t received any confirmation or shipping information. Is there a way to check whether it has been shipped or when it’s expected to ship? Where can I find this information? Thanks!
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Hello user_7drj9j, thank you for reaching out here in our Xfinity Community forum. We appreciate you and I will be happy to assist. A few questions, how are you trying to pay your bill? What methods have you tried? You can use the Xfinity app. You ca
XfinityJeffB
commented
3 hours ago
to the conversation:
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0
bull
im trying to pay my bill
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