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Billing increase
I spoke to a rep this morning regarding my bill increase she told me she was gonna call me back later with info on finding a more affordable plan. I got no call back. She even asked what’s a better time to call me. Still no call. I gonna have to cancel my service I can’t afford this increase because
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Customer Service
user_0pbgfl thanks for reaching out and sharing your experience working with our XM team member. This is wonderful to hear that they were able to get things addressed for you. Going forward, what additional questions or concerns did you have for us?
To do a survey of customer service
Want to do survey of a member of your customer service agent
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Ok I sent a direct message
2 addresses on my account
My account is showing I have service at 2 addresses. How can I remove the other address from my account
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user_pop1dn thank you for using the Xfinity Community Forums page to reach out today. We are definitely able to address damage claims, if our team is able to determine that the damage was caused on our end. Definitely don't hesitate to follow up with
Notification of Damage
NOTE: This message is for notification only, final determinations are pending. Xfinity sub-contractor performed cable work on my property. The day after they left, I had a major sewer back up, requiring immediate plumber assistance. The back up was caused by a broken city sewer tap. If the cable wor
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How would i go about checking on the validity of their employee IDs? I don't know why scammers would have called me back after the first time I showed skepticism. I'm more leaning towards this is just a bread dead promotion from xfinity, and now yo
I was offered "promotions" from "xfinity" who were prying for Name DOB SSN
I was called and offered by xfinity to reduce my monthly fee, but was very casually asked for personal information. They said they needed to verify my name, birth date, and social security number. When I asked for verification that they were from xfinity, they gave me a Name and some ID number. I ha
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Error code APPS 04036 when trying to connect to YouTube using voice remote
Other apps (Netflix, Prime) are working nornally, but for the last 3-4 days error code APPS 04036 pops up when I try to bring up YouTube. I have tried turning off and on, unplugging the box, and a system refresh.
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X1
All email going to spam folder
Since yesterday all of my email is going to my spam folder. Even when I add an email address fo 'Keep', a copy goes to the spam folder even while one is in my inbox. I've disabled all of my filters that would send emails to spam. I normally use Outlook to filter but this happens even when Outlook is
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sporadically slow speeds on gig plan
I'd prefer to create a support ticket, but it looks like that's not possible through you website. I pay for gig speeds, and most of the time or connection is fine. Periodically, especially between the hours of 5-8pm, our speeds drop to < 10Mbps, making it mostly unusable at the times we want to use
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Your Home Network
knightrap Thanks for confirming! I would be happy to take a look at the issue on our end to see if we can help. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: C
2 addresses on my account
My account is showing I have service at 2 addresses. How can I remove the other address from my account
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Hello @user_yd6bzz, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if differ
Xfinity Gateway Not Delivered
I received an email stating that my Xfinity Gateway has arrived but I do not have it. Furthermore, I did not ever receive an email containing a tracking number or even through what service (FedEx / USPS / etc;) that it was being delivered through and so I have no way of seeing where the package was
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Okay, thank you for the information. I would be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the
Xfinity app on all devices only records in real time will not record schedule when it’s set it doesn’t record
So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on
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Regional Sports Fee - Federal Fee??
I was just told on an Xrinity chat that the regional sports fee is a federal fee that has to be paid. This is flat out FALSE
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Channels and Programming
kar_0808 Thank you for reaching out and explaining the situation. I’m sorry for the stress this has caused, especially with your child traveling soon. Having service restored quickly is completely understandable. I appreciate your commitment to
Hardship Programs
To the Xfinity Support Team, I am writing to request assistance with my account. I recently had a payment arrangement that was voided due to a misunderstanding of the terms on my part. I attempted to resolve this via phone support, but unfortunately, the situation was not clearly addressed. I am c
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This post is marked as resolved. Thanks for counting on us here in the forum @user_4q5bb0
cancel account
I moved out of my old apartment and need to cancel my service. Posting so that I can send a direct message to customer support. Thanks
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All programs…..!!!!!!
Xfinity app on all devices only records in real time will not record schedule when it’s set it doesn’t record
So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on
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No next steps provided. I don’t think it’s a fraud issue. The other account is paying with their own credit card. It’s just our accounts were linked somehow. I can see all of their information and I’m assuming they can see mine.
2 addresses on my account
My account is showing I have service at 2 addresses. How can I remove the other address from my account
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Thank you for reaching out here. I will be very happy to share that feedback about your experience from here. Was that interaction on a chat or with a phone agent?
Kervy’s Amazing
Kervy’s customer service is awesome. understood exactly what the issue was and resolved it with ease.
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Notification of Damage
NOTE: This message is for notification only, final determinations are pending. Xfinity sub-contractor performed cable work on my property. The day after they left, I had a major sewer back up, requiring immediate plumber assistance. The back up was caused by a broken city sewer tap. If the cable wor
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Customer Service
I called Xfinity Moble customer service, spoke to Minnie and she took care of my problem and was a really positive and professional agent. Thanks Minnie
user_0pbgfl
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