Xfinity Community Forum

GIVING RUN~AROUND WON’T UNLOCK PHONE THATS PAID IN FULL

I keep getting the run around about my iPhone being released to me. Xfinity currently has it locked. It’s paid for and I have sent 6 hours a day since last Friday being passed from one agent to the next. At this point I’m furious and unfortunately had to take further action. They took payment out of

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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9 minutes ago

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Absolutely the worst.

Never had this many issues with Any Company. Better chance at watching paint drying then having to deal with these people. Atleast then the paint won't repeatedly lie, do the opposite of what you say, try to tell you, you clicked wrong etc. can't even delete my account correctly without signing me u

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Hi there, @user_3befgj I'm sorry for the trouble you are experiencing. To restore your Peacock Premium status, you must completely unlink the old Peacock profile from your previous account and link your new Xfinity login to your current Peacock accou

XfinityRichard

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18 minutes ago

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Peacock Premium Error

I am trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity

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It seems that would work for my email address, but not hers.

rjmolloy

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18 minutes ago

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Delete an email address for a deceased person

My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?

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Hey @user_bc29af , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Xb10 Gateway. I would be more than happy to offer my assistance looking into this furth

XfinityJanelle

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20 minutes ago

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XB10 Upgrade

I am a current Xfinity customer with an internet plan X-2Gig. I understand that the XB10 gateway is now available for customers in the Seattle, WA and surrounding communities. I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my ho

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user_hsql33 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with your account! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need th

XfinityBenjaminM

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21 minutes ago

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How to add xFI Complete without changing internet speed?

I would like to have unlimited data by adding xFi Complete. The issue is, the xFi Complete is under the EQUIPMENT AND ADD-ONS section. When I try to get it, I can't access that section without changing my internet speed to a lower or higher one or adding another service, because it doesn't let me ac

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user_embymg feel free to send us a direct message so our team can help you. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."

XfinityJosephA

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25 minutes ago

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Customer Service

I wish to cancel my xfinity internet

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@user_53yxh3 @XfinityJeffB Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

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27 minutes ago

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Intermittent drops, repeated MDD message timeout / CM-STATUS Event Type Code 4 on DOCSIS 3.1 OFDM channel

Hi Xfinity team, I am seeing intermittent WAN drops and repeated cable modem log warnings that appear to correlate with my router reporting WAN state changes. I would like help checking the RF plant / CMTS side for my service. Equipment: - Modem: Netgear Nighthawk CM2000 - Cable firmware version: V8

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@user_yb0qws @XfinityJon Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

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31 minutes ago

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Slow speeds, almost non-existent upload speeds

My Xfinity internet connection is a paid gigabit service. However, the download speeds are down around 40mbps and the upload speeds are below 1mbps. I upload files for part of my job and uploads will go so slowly that they'll regularly time out on all of my apps, even on my ethernet-connected deskto

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I’ve unlinked my old account and now my peacock subscription is showing active but it’s the free version and not premium. How do I change this?

user_3befgj

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31 minutes ago

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Peacock Premium Error

I am trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity

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user_aaebn2 Hmm, that is strange. Factoring in that the Insignia is working fine has me leaning to something with the app version or a needed platform update. Have you attempted to see if there is a way to update the various devices onboard software

XfinityTommy

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32 minutes ago

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Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

33 minutes ago

to the conversation:

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U

XB10 Upgrade

I am a current Xfinity customer with an internet plan X-2Gig. I understand that the XB10 gateway is now available for customers in the Seattle, WA and surrounding communities. I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my ho

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My issues are only with the xfinity streaming app.

user_aaebn2

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36 minutes ago

to the conversation:

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Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

36 minutes ago

to the conversation:

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U

How to add xFI Complete without changing internet speed?

I would like to have unlimited data by adding xFi Complete. The issue is, the xFi Complete is under the EQUIPMENT AND ADD-ONS section. When I try to get it, I can't access that section without changing my internet speed to a lower or higher one or adding another service, because it doesn't let me ac

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Only the xfinity streaming is having audio issues.

user_aaebn2

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37 minutes ago

to the conversation:

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Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

Question

... How can I get rid of her comcast.net email address? I don't think Comcast/Xfinity will do this for you. But you can achieve the same result. See https://forums.xfinity.com/conversations/email/deactivate-comcast-email/694443436ff1b06ae43192e1?com

BruceW

commented

38 minutes ago

to the conversation:

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Delete an email address for a deceased person

My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?

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I replied, but I dont see it. With CNN when a commercial starts the audio stops. With TBS and ABC the audio stops are random. In all cases I need to got back a step or two and go back to the channel. Audio then works until.....

user_aaebn2

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38 minutes ago

to the conversation:

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U

Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

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user_tley7g Thanks for reaching out to us for help with closing your account due to a move. Sorry to hear you will be leaving us, but I can help get your request done for you. Can you send us a direct message with your full name, name of accoun

XfinityEricB

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39 minutes ago

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Cancel my service

Im moving and the new place has fiber...so I need to cancel my account

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user_aaebn2 Are any other apps on the FIrestick having issues or is just the Xfinity Stream app?

XfinityTommy

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40 minutes ago

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Visio TV and Amazon FireStick issues

I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu

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Customer Service

I wish to cancel my xfinity internet

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Billing

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