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Hello @rylan, I see that my co-worker in the comment above mine gave some great steps to try! Have you tried these? Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violati
Cannot Access Membership Benifits
When I attempt to access my Xfinity Membership Benefits I get an error saying "Sorry, only primary account holders are eligible to redeem benefits". I am the only the person who uses this service and this is the only account associated with my Xfinity service, so I should be the primary account hold
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Shame on you Mona
I called customer service this morning to cancel my internet and Wi-Fi service. Right at the beginning of the call, I explicitly told the agent, Mona, that I had already switched to another carrier and spent my money. I asked her nicely not to read her screen scripts or waste both of our time with a
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Customer Service
user_r2klxr Hi there. Thank you so much for reaching out on our Xfinity Community Forum.I'll be happy to assist. When you say the watch "fell off network", Can you give me a bit more details about what happened?
2 free Apple watches
In September 2025 we switched from Verizon to xfinity mobile service. We were told that we would get two Apple Watches for free for switching. One of the watches fell off network and we connected with support to rectify. Because of this we lost the promotion. We didn’t realize we were being charged
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Good day user_jtaw5u! I hope you're having a good Friday so far, and you're in the best spot for help 👍 I know how it feels to be locked out of any accounts after forgetting a password, so we'll do whatever we for you. For security reason, we can't
cannot log in, need to change payment information
tried to log in but forgot password. when I input codes for password change, redirected to error page. Need to change payment method to a new credit card.
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Need to do a split payment on my account
Not enough on card to make full payment. I would like to do a split payment, if possible.
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Devices
@querqeekid Thanks for adding a post regarding your DVR Recordings. From our guide here https://www.xfinity.com/support/articles/moving-transfer-recordings, it states that recordings on the box will be lost. Any current Cloud Recordings will be avail
Changing to an Ai box
I will be swapping out a "legacy" TV box for an xfinity xi6. I want to make sure my recordings are saved to the cloud so I don't lose them when I make the change. Can you help me out?
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Haven't received my Paper bill in the mail for November yet?
I haven't received my Paper bill in the mail for November? what's going on. I'am not on Paperless billing. Thanks Brian.
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Customer Service
You may not have any choice unless you can try to fix it yourself/check the lines and connections.
Your home internet is offline
I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.
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Never received my Lord of the Rings extended edition from Xfinity rewards
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to
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Customer Service
Good afternoon @Buddy_SF0, Thank you for reaching out to us here on Xfinity Forums regarding the email you received. I understand wanting to make sure the information in the email is correct. You’ve reached the right place for assistance, and I
email received
I emailed who I thought was Xfinity Support asking "Can you please help me understand the email I received this morning at 2:41 AM" Received a response telling me to go to : https://www.reddit.com/r/Comcast_Xfinity/submit) Why would I post my question at https://www.reddit.com/r/Comcast_Xfinity/subm
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I did, but I’m trying to avoid a tech visit.
Your home internet is offline
I got home from work last night and figured out my WiFi wasn’t working. My app says “Your home internet is offline.” I have reset my Xfinity gateway and followed all directions but it is still not working. It doesn’t appear to see my gateway anymore.
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@user_6cmmg3 Ok so DVR Recordings are still in the new app then. Wonder why someone here said DVR Recordings was removed????????? Anyway beings that this is pretty big app update there are bound to be bugs and I would think Xfinity is planning t
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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@user_unjf56 Thank you for reaching out to us via the Xfinity Forum. You have reached the right person and I am very happy to help you with your Peacock subscription. I'd like to ask a couple of questions to get s
Peacock
I received an email that Peacock is with my account, yet I’m asked to pay. How am I supposed to get it?
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Hello, @user_ba46dd. We would love to work with you on this, but you have not yet sent us a direct message as we requested back on 10/25 and 11/1 per our previous responses in this thread.To get started, please send a direct message to us including y
Why do I get lied to by 3 agents when I'm just trying to get additional service.
On the phone now for 2 hours! 3 agents flat out lie to me, nothing unusual for Xfinity customer service unfortunately. I want to get additional Internet service at another address but after repeatedly going over service info and Internet package they say we can't schedule a ln install, let's get ano
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Smart resume also not working on all the DVR recordings and if you start to watch a recording and then leave to watch something else and then come back to that recording, there is no resume button! Have to restart it or manually scroll to spot you la
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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I wish to do the same ...
user_wrnron
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I want to cancel my tv but keep my internet
I am trying to cancel my tv plan but keep my internet plan. The only site will not let me do that.
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