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I went to the local Xfinity store and simply exchanged for new. Thank you.
Remote is eating batteries.
I see this multiple times but cannot see what everyone’s resolution is. My remote goes through batteries every 5-7 days whether it gets used or not. It is an XR11.
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I’m in the same boat. Fiber is in the neighborhood too. I don’t know why this has to be so difficult.
NHL Minnesota Wild Hockey games
I see direct tv was able to come up with a deal to show Minnesota Wild NHL hockey games. Why is Xfinity not working on a deal to show these games? Do I need to switch to Direct TV to watch my sports teams?
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Hey @user_pubvhv, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help provide assistance. Was the game potentially blacked-out due to licensing agreements or did you receive an error code/mes
Getting my game on FX1
My game (Colorado vs Okla. St.) was on FX1 yesterday evening, however I was denied access despite paying for a Fox One subscription when we switched to XFINITY cable.
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user_iktm5a Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
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There isn’t an estimated resolution date or an automatic notification that will be sent once this is resolved @user_bz3ir5. Once our engineers have implemented a solution, the Paramount+ app should begin working normally again without any addit
Customer support
paramont won’t work. Slow and then it kicks me off saying there’s a problem. I get the error message apps 04036 I have unplugged everything and restarted the box, the tv, the wifi. nothing is fixing the problem.
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@user_5jyfi1 send all billing by us mail
Bill sent by regular mail
Can you please send my next bill statement by mail. Just this one. This would be my next statement only. Thank you.
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I’m in same boat why charge for a service and then make non functioning for customers
xfinity app no longer works
I attempted to use my xfinity app to troubleshoot my wifi connection & i get a message that it is no longer supported. I removed the app thinking there was a new one to use. Nope. Now it no longer shows up on my appstore. How am i supposed to see what devices are using my wifi or running a test to s
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user_7634a4 I’m sorry your landline isn’t working. We’d be happy to look into this with you. First, we’ll want to check whether phone service is currently included on your account and make sure the equipment is set up correctl
My land phone is not working
Is there an additional charge for using my land line, if so how do I set it up?
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Can't create Xfinity Id
When trying to create a new xfinity id I am met with "This information doesn't match our records Try again or contact us and one of our agents will be happy to help you" after I input the code that it sent to my phone number. I have an existing account but every link I try to click on when logged in
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Customer Service
Private message sent.
NEW CONSTRUCTION HOME FOR 5-YEAR-OLD WITH LEUKEMIA, UNRESOLVED ISSUED SINCE JUNE
I have been trying to get Xfinity Internet service installed since June, but unfortunately, there has been very little progress. This is a new construction home with a serviceable address. A technician has been dispatched to the property on four separate occasions, yet the issue remains unresolved.
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@user_qwmzf7, I would be happy to help you get the audio back to English. In order to assist, I just need some additional information. Are you using the Xfinity TV box or a streaming device?
Why all of a sudden my channel goes to spanish. I go to language and it reads English ??
Tried changing the language, but reads English
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My land phone is not working
Is there an additional charge for using my land line, if so how do I set it up?
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Customer Service
Phone Rebate Issue
Hi, I am having an issue with my phones I sent in for rebate. They both shipped at the same time and both have arrived via usps tracking. On xfinity one shows it's still shipping, the other shows it hasn't been sent. I have found people found solutions through direct messages with instructions on wh
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Plan
How will I know when this is resolved?
Customer support
paramont won’t work. Slow and then it kicks me off saying there’s a problem. I get the error message apps 04036 I have unplugged everything and restarted the box, the tv, the wifi. nothing is fixing the problem.
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ironhorsebuildingllc Thank you for reaching out and creating a new post. I understand you want some answers considering the upcoming move and medical situation with your daughter. I can see you have a lot on your plate, and we'll do all we can to hel
NEW CONSTRUCTION HOME FOR 5-YEAR-OLD WITH LEUKEMIA, UNRESOLVED ISSUED SINCE JUNE
I have been trying to get Xfinity Internet service installed since June, but unfortunately, there has been very little progress. This is a new construction home with a serviceable address. A technician has been dispatched to the property on four separate occasions, yet the issue remains unresolved.
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Thank you for reaching out here about that pixelation issue. I am sorry to hear about that experience, and will be happy to look further into that issue if you are still having those problems.
tv pixelation after updating gateway
After updating gateway per email from Xfinity, All my TV's have pixelation. When through all troubleshooting options with xfinity assistant. No help. This is totally unacceptable.
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Hey there, @user_guryn3, thanks for reaching out through the Xfinity Forum regarding your speeds. I would be happy to take a look at your speeds. Can you please send us a direct message with your full name and your full address? How to Send Us a Di
Neighborhood supposedly FDX, but nobody at Comcast will help fix my wccount
If I go in to manage my plans, it shows me having 2gb/2gb symmetrical. There is a separate box saying the same with same price, and it’s greeted out because it is my “current plan.” I have the XB10 and am capped at 250mb/s still. it appears to just be how my account t was set up, but NOBODY CAN HELP
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Thank you for confirming that you completed those steps. Since clearing the local app data and completing the System Refresh did not resolve the APPS-04036 error, your experience aligns with a known Paramount+ issue our engineers are already investig
Customer support
paramont won’t work. Slow and then it kicks me off saying there’s a problem. I get the error message apps 04036 I have unplugged everything and restarted the box, the tv, the wifi. nothing is fixing the problem.
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Thank you for using the Xfinity Forums to check for additional options to activate your gateway. The Xfinity app is our recommended approach because of how easy the process is, but it isn't the only option available. A care agent can assist, and I ca
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Xfinity App is not compatible with my phone.
So...the Xfinity app is the only way to activate my modem?
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