Xfinity Community Forum

EXECUTIVE OFFICE Xfinity CUSTOMER SUPPORT REPORT

I initiated a port-in activation on Nov.23 from Mint Mobile. I was told it will take no more than 24 hours and was given various promised "activation guaranteed by" times for Nov. 24. All of those have passed and my phone is still not activated. This is unacceptable and breaches the FCC rule of 24 h

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Network

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Hi there, @user_705awg ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to get assistance. Please be assured you reached the right

XfinityRichard

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12 minutes ago

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LIVE AGENT

I need a live agent immediately. I am tired of messing with AI assistant. They cannot help me.

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LIVE AGENT

I need a live agent immediately. I am tired of messing with AI assistant. They cannot help me.

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Customer Service

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Hi user_44fk18! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I am sorry to hear that the home Phone is not working after the modem upgrade. We would be m

XfinityAmira

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16 minutes ago

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Home phone not working

My home phone does not work after the modem upgrade. I have called, chatted, an exhausting amount of hours. I need a technician at my home. My internet is working fine.

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No Phone

Logging into the configuration portal directly at 10.0.0.1, there is now a splash screen stating to download the app on a phone to configure the gateway. If my requirement is to configure the gateway from a computer, not a phone, how can that be done? Is there a way to get to the internal configurat

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Your Home Network

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Home phone not working

My home phone does not work after the modem upgrade. I have called, chatted, an exhausting amount of hours. I need a technician at my home. My internet is working fine.

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Customer Service

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@user_g9p7vn I'm sorry to hear you're having the same issues. Did you try the troubleshooting steps mentioned above?

XfinityKei

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49 minutes ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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Ripping me Off

I have read this problem multiple times, so clearly whatever system you are using to track the return of your routers is flawed. I have been incredibly ill, and I am so frustrated that I now have to deal with Comcast ripping me off even after I have cancelled. My husband drove to the xfinity store a

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Email

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5TH DAY WITHOUT CELL SERVICE

cs55n5

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1 hour ago

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Xfinity Mobile Transfer Nightmare

Last Friday, I accepted an online offer from Xfinity for a five-year flat-rate Internet plan with free modem rental for the entire term and one mobile line free for the first year. Everything went smoothly until the phone number transfer. My number was successfully ported out of Visible (I even rece

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Hello, @Countryvariety1 Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Cli

XfinityThomasC

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1 hour ago

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suspended service

I set-up payment arrangement for Nov 23 but I had to change the date because of an emergency. When I checked your website the assistant gave me options of 12-4 or 12-15 but I choose Dec 1. Which changed my payment date to Dec 1., but on Nov 23 my service was suspended and my payment plan was cancell

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email is a total disaster

It posts 10 emails of one received. Goes as far back as 2024 and it just keeps running.

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Email

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suspended service

I set-up payment arrangement for Nov 23 but I had to change the date because of an emergency. When I checked your website the assistant gave me options of 12-4 or 12-15 but I choose Dec 1. Which changed my payment date to Dec 1., but on Nov 23 my service was suspended and my payment plan was cancell

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Sign-In and Account Management

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user_5abgr6 I can definitely understand the concern if you don't have a dial tone. There are several reasons that a phone may not work after a modem upgrade. It may not be connected correctly, or we may need to provision something on our end. Have yo

XfinityBillie

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1 hour ago

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Phone has no dial tone since gateway upgrade

This seems to be happening to everyone. Why not make it obvious how to address this issue? Phone not functional. Goes straight to dial tone. Please fix this.

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user_fai34w Happy to help get this sorted out for you. We do have our direct customer service phone number as 1-800-XFINITY (1-800-934-6489). We are a corporate based team, and happy to help address any issues with this. I can assure you that we woul

XfinityThomasB

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1 hour ago

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Billing issues

I have been having the same billing issue for several months. Each time I reach out to you I get the oh this will not happen again. Every month I have to call because I’m being overcharged. This is very inconvenient, poor customer service and time-consuming. Is there a direct number that I can call?

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Billing issues

I have been having the same billing issue for several months. Each time I reach out to you I get the oh this will not happen again. Every month I have to call because I’m being overcharged. This is very inconvenient, poor customer service and time-consuming. Is there a direct number that I can call?

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Customer Service

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@user_ym97iz - I understand your frustration with the constant interruptions on Xfinity Channel 268 (WMPT / NHK World-Japan) in Frederick, MD, especially after trying the standard troubleshooting steps. The fact that the issue is only on this channel

XfinitySara

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1 hour ago

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Frederick MD channel 268 wmpt for nhk interruptions of sound and picture

Within the past 24 hours channel 268 which is WMPT (Maryland public TV) broadcasting NHK is interruped with fequent sound outages and less frequent picture outages to a black screen. I've tried all the troubleshooting with the bot. I've reset the cable box. This is not happening pon any other channe

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user_1xkmvg Hello, thank you for reaching out via our Xfinity Community Forums. It’s completely frustrating when the Xfinity Stream app freezes, especially when you are using an Ethernet connection and every other app works fine! This issu

XfinityChristy

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1 hour ago

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Xfinity stream freezes

My television keeps freezing while using Xfinity stream

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Frederick MD channel 268 wmpt for nhk interruptions of sound and picture

Within the past 24 hours channel 268 which is WMPT (Maryland public TV) broadcasting NHK is interruped with fequent sound outages and less frequent picture outages to a black screen. I've tried all the troubleshooting with the bot. I've reset the cable box. This is not happening pon any other channe

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Customer Service

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Serenaw1 Our free pod offer is based on a home assessment that tracks the home connections for 2 weeks, and then sends you an email with a link to order the free device if it recommends one. How long have you had the service active it the home at thi

XfinityEricB

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2 hours ago

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Free xfy pod

I was told by xfinity customer that i am entitled to a free pod and i should go to a store When we did it was a waste of time and they told us its not free. Can i get an explanation? And i have a dead zone need a pod

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Free xfy pod

I was told by xfinity customer that i am entitled to a free pod and i should go to a store When we did it was a waste of time and they told us its not free. Can i get an explanation? And i have a dead zone need a pod

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Customer Service

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