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Bill
I just would like to know why my bill was $56.20 for a long time and now all the sudden my last 2 cycles my bill is $86.20
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Billing
Xfinity support
I've been trying to cancel my service for over a month. I returned my equipment at least 3 weeks ago, I called and canceled over the phone twice and being told it was "processing" and yesterday I still got charged $81. It should be illegal to make it this difficult to cancel something. Even answers
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Customer Service
Hey @user_4bs35y , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account. I would be more than happy to offer my assistance looking into this further f
Incorrect information given on call
I am very upset because I had called Xfinity originally because I wanted to change my order from a delivery to a pick up. I had gotten the student discount that would give me 1 GB for 55 a month. The person on the call started telling me how I could get a cheaper deal for $51 and how I would for sur
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Thank you for sending us a direct message and circling back to share the ultimate solution to these issues with the rest of our community, @user_p2er0o. As you mentioned, we were able to work with our amazing technical operations team to look beyond
Major Ongoing Issues With 2.5 Gbps Symmetrical FTTH EPON Service — Requesting ONU/Optical Line Investigation
Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is
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@user_dk8ql5 Thanks for letting us know you weren't able to use the self-service options. We'll be happy to get this resolved for you! Please send us a direct message including your first and last name and complete service address Here are t
Downed cable
A tree fell and stretched the cable coming from our house to the pole. It’s low across the street and needs to be fixed. I could not find a way to report this to you.
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Hello @user_s9dz41 We'd have to check the order to see what happened with the dates. But the fix if a transfer completed early would be to transfer it back to the old address to turn it back on and then set up a new transfer for your new place with t
Move out date ignored
Is there any way to get service back to the old place until the actual move out date selected when starting the move process? It just decided to remove the old gateway and address from a full day in advance, leaving us with no Internet for basically a whole day while trying to get ready to move. And
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I keep trying to report it but despite being the owner of this account for 21 years it says I am not the primary user so I can’t report the issue. I tried for over an hour last night. I need someone to come out to fix the wire.
Downed cable
A tree fell and stretched the cable coming from our house to the pole. It’s low across the street and needs to be fixed. I could not find a way to report this to you.
Question
user_6vsc8m Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary&
Amazon gift card promotion
Hello, I am reaching out regarding a $100 Amazon gift card promotion associated with my new Xfinity service. I have maintained active service for over 90 days as required by the offer terms. When checking the Xfinity Incentive Tracker, the status indicates that I am no longer eligible due to changes
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Hello @user_ajo64k We'd be happy to double-check the account. Sometimes since we bill a month in advance a future statement may have already processed and got sent out before your cancellation request completed. If that is the case then those bills w
Continue getting bills after several cancellation
I have talked to your cancellation agent several times and confirmed my account is cancelled, but still getting the bill.
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Existing customers are shut out from the upgrade based on what I was told at Reddit. You can get one if your a new customer and subscribe to Xfinity pro. Mind you that is awful on 4G basically useless if the internet does go down. Not to menti
XB9 Gateway
Hi, I recently called into Xfinity to request an XB9 gateway to be delivered, and a duplicate XB8 (which I am currently using with Xfinity Pro Wi-Fi Extender) arrived along with another Pro Extender (which I have just returned to the local Xfinity store). I believe I am on a compatible Internet plan
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Good morning @user_bxl3lr, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the refund for the closed account. Normally when you have
xfinity owes me $
I moved, had a credit on my account, gave my new address, called several times, and Xfinity emails me each month to tell me that I still have that credit, but of course they never pay it back. With phone calls, I've been promised the check's in the mail, but of course it never does... it's undocumen
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@user_hb86mu Thanks for reaching out. We apologize for any inconvenience you’re experiencing while trying to change your due date. With our updated billing procedure, you should still have options available to change your due date. When you l
Change my due date
I have already tried to change my due date, but it will not let me put a new date in the box
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Hello @user_dlxp9s Thanks for your post. We appreciate you reaching out. When it comes to our contract buyout promotions there are a couple steps you have to take. Basically you pay off whatever balance you have and then we reimburse you with the gif
Liars
I’ve seen over the past year and a half many customers experiencing the same thing that my wife and I did when we switched from T-Mobile to Xfinity. They had a promo and promotions that their salesperson told us they would buy out up to $500 what we owed on our previous phones they didn’t say it wou
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I was told that they are giving them to NEW customers who subscribe with Xfinity pro. This is such a joke! The pro is awful (4G) when you go out and you have to pay for the battery. Not to mention, that the extender when not in use is o
XB9 Gateway
Hi, I recently called into Xfinity to request an XB9 gateway to be delivered, and a duplicate XB8 (which I am currently using with Xfinity Pro Wi-Fi Extender) arrived along with another Pro Extender (which I have just returned to the local Xfinity store). I believe I am on a compatible Internet plan
Question
Hi there and welcome to Comcast @ryfortu. I am sorry to hear that you are having troubles with your Internet speeds. You are in the right place and we are happy to take a look at your account. Please send us a direct chat message with your full nam
Packet loss/connection drops
For the past month or so, my location has been getting interrupted service very frequently. Four days ago, we had a technician come over to take a look at the signal. Previously, before he came we were getting about 400 mbps download even though it had stability problems. After he checked the signal
Question
Move out date ignored
Is there any way to get service back to the old place until the actual move out date selected when starting the move process? It just decided to remove the old gateway and address from a full day in advance, leaving us with no Internet for basically a whole day while trying to get ready to move. And
Question
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Customer Service
user_yjs2n8 Thank you! I'd be happy to look into this further. In order to access your account, please send a Direct Message with your name and service address. Click "Sign In" if necessary. Click the "Direct Messaging" icon.
CableCARD premium channels (HBO Max, Paramount+/Showtime, MGM+) not working after TiVo hard drive replacement — likely Data ID not updating
Hi, hoping to get connected with someone who has deeper CableCARD technical access, since I've had this open for a while now. What happened: I replaced the internal hard drive in my TiVo Edge. After the drive was replaced, I went through the CableCARD pairing process. Basic and standard channels now
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@user_fjsm50 Hello, and welcome to Xfinity Forums! We appreciate you taking the time to reach out, and share your experience with the misapplied payment. Keeping your accounts up to date, and current is important. I'd be happy to take a look, and see
Corporate Escalation Request – $104.48 Payment Misapplied to Internet
Hello, I am requesting assistance with an unresolved billing/payment issue that has already gone through Xfinity customer service and a supervisor. On 09/01/2026, I accidentally made a $104.48 payment to my Xfinity Internet account instead of my Xfinity Mobile account. I immediately contacted Xfinit
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Hello @user_ybe1it Based on the even $30 jump it appears that a promotion you had most likely expired. That would be my assumption without seeing the account. In this case you can visit Xfinity.com/planbuilder while signed in and view promotions avai
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Bill
I just would like to know why my bill was $56.20 for a long time and now all the sudden my last 2 cycles my bill is $86.20
Question