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Not billed yet?

Hello. I tried to pay my bill online like I normally due. It does not show up that I have a payment due. It shows the balance as $0.00. It shows my last payment as last month which is correct. When will the charges for this month come out? It shows something about updating the billing system, but I

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I want to cancel my call guard app from my cell phone.

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Cancell call guard

I want to cancel call guard on my cell phone.

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@user_gl6gp9 Thanks for reaching out to us via Forums. I would be more than happy to help submit an order for a new touch screen.  To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right

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Home Security Touchscreen Equipment Replacement

Subject: Equipment Replacement Request: End-of-Life Home Security Touchscreen (Hardware Failure) Message: Hello, My Xfinity Home Security touchscreen control panel is roughly 7.5 years old and has suffered a total hardware failure. The screen continually goes black, and upon hard rebooting, the devi

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Cancell call guard

I want to cancel call guard on my cell phone.

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@user_do732d Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what I can do to help sort this out.  To be able to discuss account specifics, please send a direct message by clicking the chat ic

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Closed account in Sept 2024 with $0 balance wrongfully sent to Sequium collections

Body: Hello, I am reaching out because I closed my Xfinity account in September 2024. When I cancelled, I spoke directly with a phone representative who explicitly confirmed that my account was entirely paid up, settled, and completely done.I just received an automated alert stating that a balance w

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Jetben900, Hi! Thanks for reaching out. I can definitely understand why this has been disappointing, especially after multiple store visits and technician appointments without a resolution. I’d like to make sure I’m understanding the issue co

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

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I am having same issue here.

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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I am having the same issue.

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Your Xfinity account is already linked to another Peacock account.

I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin

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Hi! Thanks for visiting and joining our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear that your Peacock won't successfully activate. My team is here to help and would be more than happy to further assist you with t

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Peacock won't activate due to recent move

"I have a brand-new Xfinity account and am trying to activate my included Peacock subscription. However, my Peacock email was previously linked to my old, closed Xfinity account. I am permanently stuck in an activation loop giving me error code PPG_0017_229a179. The digital portal says 'Activation R

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@ritaa5 Thanks for making us aware of your internet speed concern via Forums. I would be more than happy help figure out a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share wi

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

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We can definitely take a look and let you know what we're able to confirm, @user_o2kwgh! Thank you for creating a post and reaching out to the Digital Care Team. Could you please send our team a direct message to continue? How to send us a direct m

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Trade in

Hello, I need a clear answer about my iPhone 12 and iPhone 13 trade-ins. I shipped both phones on October 17, and tracking confirms delivery on October 23. Assurant also verbally confirmed receiving both devices. I’ve contacted Xfinity twice through chat and completed account verification, but I sti

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user_xjwpqx I hear where you are coming from, and that is a great suggestion. We appreciate the feedback, as we are always looking for ways to improve our customers overall experience with our products and services. It never hurts to do an account re

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Why doesn't Xfinity offer long term customers new customer prices?

I'm sure this has been asked and answered a million times over. But we have been trying to cut bills and cut off services anywhere possible. I Noticed Xfinity is big on advertising a 5yr lock on pricing for NEW CUSTOMERS at say $85/mo for 2gig speeds. However as a long term customer the best rate th

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Hi user_l56i1u! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear we're losing you. We definitely want to ensure your account is successfully canceled. I see you have already sent us a direct me

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Cancel Service

I have called to cancel 5 times now, I was told each time that my service has been canceled, I moved out of that apartment, and return my equipment to the store, they also told me my service was canceled. But I still keep getting billed and getting notifications that my service is not connected due

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user_xzzqgb Hello! We are very sorry to hear that you are looking to leave us. We'll do our best to help you. Please send a Direct Message with your full name and address. Click "Sign In" if necessary  • Click the "Direct Message" icon

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Cancel Service

I need to cancel my service and cannot do so online. I cant go to a store at the moment and im moving into a residence that already has xfinity service so I no longer need this account. Thank you

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