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@XfinityJeniece Hi Jeniece, The code displaying on the TV says, "No Signal". I am going to check tomorrow to see if the cable outside got cut when the lawn was mowed and will reach back to you to let you know what I discover. Thank you!
No TV service
TV is not working. I disconnected modem, waited 30 seconds, reconnected, and that did not work. I would like a service technician to come out.
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Yes. See my post. Give it a try.
xumo box and peacock closed caption issue
I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio
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We can certainly look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. T
Entire neighborhood outage all week
My entire neighborhood loses Internet service at least 10x per day, for the past week. Ever since you did a two day "upgrade". There is no way to report an outage so of course your outage map just says "no outage". It is the entire neighborhood and we are sick of it. FIOS is here by end of Summer th
Question
Same problem here. Reason how i found this thread. This worked for me. If you push up on remote toggle between the English AD and English in auido settings in Peacock app while a show is playing the subtitles disappear. This is probably an app compat
xumo box and peacock closed caption issue
I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio
Question
user_jcdpih Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Recurring $30 late fees charged despite active autopay — requesting billing review
I’m looking for help resolving a billing issue that has not been fixed through regular customer support channels. My account has been set up for autopay, but I have been charged a recurring $30/month late fee even though payments should have been processed automatically. I would like an Xfinity repr
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My entire neighborhood has been trying to report it AND THERE IS NO WAY TO ACTUALLY REPORT AN OUTAGE
Entire neighborhood outage all week
My entire neighborhood loses Internet service at least 10x per day, for the past week. Ever since you did a two day "upgrade". There is no way to report an outage so of course your outage map just says "no outage". It is the entire neighborhood and we are sick of it. FIOS is here by end of Summer th
Question
Yes still down. Rebooted a million times. You say you can't send someone for 5 days! I work from home and this is causing major problems. And then you say "no outages are reported"! By who? You? My entire neigh
Entire neighborhood outage all week
My entire neighborhood loses Internet service at least 10x per day, for the past week. Ever since you did a two day "upgrade". There is no way to report an outage so of course your outage map just says "no outage". It is the entire neighborhood and we are sick of it. FIOS is here by end of Summer th
Question
I have an issue with my billing. May I contact someone?
I have an issue where an authorized payment was attempted, causing me to get a returned fee. I need to speak to someone as I'm confused.
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Billing
Hey there, @user_8pb1a4 thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with going over your billing details. We want to ensure you are being billed correctly for your final bill. How to Se
Received an automated bill after Xfinity service was cancelled, now a collection agency has asked for the money.
I cancelled my Xifnity service when I moved out of an apartment in April. I talked to a service rep on the phone to cancel service on April 15 (in an excruciating 1 hour phone call where they wouldn't let up on offering me special deals again and again. I simply wanted to cancel service). I had left
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Good evening user_ap7k62. I can assure you this is not the experience we want for you. Are you still currently experiencing service interruptions?
Entire neighborhood outage all week
My entire neighborhood loses Internet service at least 10x per day, for the past week. Ever since you did a two day "upgrade". There is no way to report an outage so of course your outage map just says "no outage". It is the entire neighborhood and we are sick of it. FIOS is here by end of Summer th
Question
Hey there, @user_fm94t4, thanks for reaching out through Xfinity Forums regarding your TV services. We would be happy to help you with troubleshooting your services. Are you getting an error message or code?
No TV service
TV is not working. I disconnected modem, waited 30 seconds, reconnected, and that did not work. I would like a service technician to come out.
Question
Hello @user_qfxygc, and thanks for reaching out on our Xfinity Community forums with such a great question! The autopay discount can sometimes take a while to kick in once you've added it, typically less than 45 days after adding it, however th
internet billing
questioning internet billing which was quoted at $70 with autopay....I was charged $80 today. wondering why???
Question
Hey there, @user_fhawk3, thanks for reaching out through Xfinity Forums regarding your current promotion. We would be happy to see what promotion options we have available. I know how important it is to have a bill within your budget! Can you please
Bill increase
For some reason my bill was randomly increased by $60 and the AI assistant won’t let me talk to a real person so can someone tell me why?
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Welcome to the community forums, user_1gc21v, and thanks for reaching out! I'd first like to say I'm truly sorry to hear about the damage to your fence. Our team can absolutely help by getting a claim submitted. Please send us a direct message with y
electric fence damage
My electric fence signaled a disconnection. The company came out and said the line was severed by xfinity. I had to repair the line. They gave me photos and receipts for the damage that I had to fix. How do I file for a reimbursement from the damage that company made?
Question
Happy Friday user_8fk26z. I'm sorry to hear about any poor experience you recently had with our support teams over the phone, but I appreciate you joining us in our forums community, and we're here for you 👍 Can you please help us understand the iss
I would like to file a complaint in a call I had
I called explained my self and they laughed. I’m paying for highest package got a new router and my service has never been worse. You guys suck. Verizon said they would do a free install and a lower rate for cheaper !
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As soon as I get a refund from being without tv for a week I will switch to utubetv
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Xre 03059
Have cable and have been without channels all day. It allows me to c the guide but when I click on any channel it says xre 03059. Have done every reboot possible. Comcast can not come for a week and I am a Diamond member and have been with them over 30 years
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