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Yes, I have. The only address that is showing on my account is the new one. I also wouldn’t ask how to resolve it if I haven’t already tried the steps above.
Your Xfinity account is already linked to another Peacock account?
I have xfinity diamond so I should have Peacock Premium. When I log into xfinity and Peacock, both websites say I don't have an active subscription. But when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account".
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Looking further into the previously provided link, under the Diamond and Platinum Tier reward subscriptions, there is a terms and conditions section that states the Peacock subscription is provided at no extra cost for Xfinity Internet customers who
Peacock premium for platinum members
Hello. I’m an Xfinity platinum member and although I have my peacock premium perk activated I don’t have access to peacock premium. Is there a process I need to go through to activate this perk?
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Not getting the speed I'm paying for
I changed my service on Oct10 and it was supposed to start with the new billing period, Oct17. The bill I received on the 17th shows I should be getting 2Gbps (2000Mbps), but my service shows it's still on 1Gbps and the speed test confirms this. Why am I not getting the service I'm paying for?
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Your Home Network
Thanks for getting back to us, ritaa5! We apologize for the inconvenience and frustration this has caused you. We would like to take a look at your account to see what the problem may be and help you get this sorted out. Please send us a Direct Messa
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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my own troubleshooting result : FF is not available on DVR while the DVR is recording . This happens only on my HP laptop and my HP desktop. Various model TVs with xfinity boxes in my house work, and Samsun
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Did you have a chance to see if any of those tips apply ? Please respond right here in your topic on these public help forums. Thank you.
Line Issues
I had recently purchased a netgear CM3000 because my old SB8600 was having some issues randomly one night with staying connected. I had a similar issue years earlier due to my speed being higher than the modem was rated for. Checked on My Account and sure enough, I had 2.1 and realized it was probab
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hawk724 Hi there! Thanks for reaching out with your Wifi calling and cellular situation. We are happy to work together to help you and turn your experience around. When you are at home you can disable the cellular device in the settings so you are on
WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
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Peacock Activation
I seem to have a similar problem as other's, but the remedies listed don't work for me. I claimed my Peacock Premium subscription, but it has never shown up under my subscriptions. And if I try to use the https://www.xfinity.com/activate-peacock link, it just takes me back to the mysubscriptions pag
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Sign-In and Account Management
@user_tvx5ns Not sure this will work. YMMV. Try going into the Xfinity App, click on "Connect", then click on "Your Network", then the "View or Edit WiFi Settings". Change the security settings to WPA2. https://www.xfinity.com/support/articles/xfi-
Pairing printer
Can’t pair my canon mg5220 printer. Just received my new xb10 router. My network shows up on tje wireless lan list bit wont connect. There was a suggestion to change setting from wpa3 to wpa 2 nit went to the xfinity app and wpa3 is the only option. Looking for a wps button on the router but it only
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@user_j9swnq Thanks for sharing. What I would like to do from here is follow back up with you on Tuesday 11/03/26 to see how the visit goes. How does this sound?
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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email problems
Some legitimate incoming emails, including password resets and contractor correspondence, never appear in Inbox or Spam. This has happened intermittently for approximately six months. I have checked storage, filter rules, blocked senders, and safe-list settings. Comcast now retains copies of forward
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Customer Service
Thanks for letting us know, user_mepl91. You can call a dedicated support line at 1-866-764-7650 for live Yahoo support assistance. Please let us know if we can be of any further support.
Yahoo conversion issue
I have initiated the conversion to Yahoo email on my [Edited: "Personal Information"] account but it is stuck in process somewhere. I cannot log into Yahoo with my new password, and when I try to log into Xfinity it says to go to Yahoo email. I need Comcast to verify the backend provisioning status
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Frohteloss Thanks for all of those details. You’ve clearly done extensive troubleshooting already, including monitoring the connection through PingPlotter and documenting 38 periods of high latency or complete connection loss over the last thr
Periodic extremely high latency and sometimes complete connection loss. PingPlotter shows problem occurs on very first hop.
Hi all, I'm currently experiencing periodic episodes of extremely high latency and even connection loss. Previously to around two weeks ago, my internet was fairly rock solid, getting no latency and very good speeds. Something happened around two weeks ago where I started to get random episodes of e
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Payment arrangements
I set up a payment arrangement earlier today. Does that not qualify to turn service back on
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Billing
user_obolwd thank you for using the Xfinity Community Forums page to reach out today. We are happy to assist you with your account requests. Please send us a direct message with your full name and complete service address to “Xfinity Support&r
Confirmation of internet cancelation
I have requested to cancel my Xfinity internet service multiple times and have received inconsistent information regarding the cancellation process. During my first request, I was told that I would receive a cancellation confirmation email within 24 hours. When I contacted Xfinity a second time, I w
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Now closing the solved topic.
WiFi is going in and out
Hello, WiFi in my building/area has been going in and out for the past few days. I’ve seen Xfinity trucks out here working but it seems like the problem is getting worse! One of the men in the trucks said they’re working the problem. How long is this issue expected to last?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Help
I would like to pay my Xfinity bill now and not have to wait at the end of November to pay it I've always paid in the beginning of the month
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@XfinityRaul Last week, I received an "offer" for 2 years of a Peacock subscription if I upgraded my plan, which I did. Suddenly, my speeds got very slow, and I come to check my plan, and it shows the 100 Mbps tier as selected. However, it showed th
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Request to Cancel Xfinity Internet Service
I am requesting immediate cancellation of my Xfinity Internet service. I do not wish to receive a phone call or discuss retention offers. Please process my cancellation request in writing and provide written confirmation of the cancellation date and any remaining balance. Please also provide instruc
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