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can I as a customer run fiber optic from the nod to my house, if Xfinity can't afford it I can. I have really big issue with your current system , unfortunately it cannot not support the band with I require to r=stream my smart TV;s and I get LOW LOW
How will the fiber network upgrade be connected to my house?
I live in an older neighborhood in the Metro Denver area. My house is connected to the cable network via an aerial drop from a utility pole in an alley to a connector on the back of my house. A coax cable runs from the connector to a splitter inside my house. One piece of coax leads from the splitte
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I’m truly sorry we’ve made you feel this way. Our team would be happy to review your account with you, address your concerns, and answer any questions you may have. To get started, we’ll just need to access and verify your account.
Customer support is horrible
They employ people who continuously lie and be dishonest. I have have been dealing with this for a 2 months now . One person say one thing and then another says something different. I am fed up with the dishonesty. I make sure i download my chats and keep a record of what they say because of blatant
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@user_anvjsh my update is once I have to run errands near an Xfinity store I'm dropping my TV box off, cancelling TV service, and enrolling with a new streaming service. Why? Cause they want me to update my box anyway (due to APPS04154 issues, among
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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user_pnfurv Yes, that's exactly the option you're looking for! Selecting "Split Bands" will allow you to give your 2.4 GHz and 5 GHz WiFi networks separate names so you can choose which one your devices connect to. Go ahead and enable "
2.4 Ghz with XB8
Hi There. I have smart lights that require a 2.4 GHz connection. My version of router does not allow me to change in app. Can you olease help me set up individual bands for the 2.4 GHz and all individually? [Edited: "Personal Information"]
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ocp_qcd_pp Thanks for laying all of that out and including the signal information. I can see why you're looking toward the upstream side, especially with the intermittent upload packet loss and the T3/profile-flapping events you've been seeing. Since
Upstream OFDMA Channel 2 is failing to lock
A residential technician came out and verified that my inside wiring passes all static tests. However, my Netgear CM3000 is experiencing severe intermittent upload-only packet loss. My signal logs show my downstream is perfect, but my Upstream OFDMA Channel 2 is failing to lock (0 Hz / 0 dBmV), and
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Same issue replaced Xfinity box twice, reboot, refresh, activate app and Apple TV same message couldn’t sig in, try again. I can access Apple TV online via phone, iPad and worked before replacing TV box. All the apps work fine just not Apple T
Apple TV not allowing sign in
I have been trying to log into my Apple TV app on my Xfinity X1 box. It is saying that it couldn’t sign in. Wait a moment then try again. Every time I try again the same message. It is happening on all of my Xfinity boxes. I tried troubleshooting it and clearing the local data but nothing is working
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This is great news. @mhoefgen Glad there were no audio drop-outs while you were watching The Voice. Could you test another show for us?
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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No worries, @user_o0xb68 we're all human on this platform and can assist you with getting a claim started. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Cl
Yard restoration
The Xfinity subcontractor recently dug up my yard, destroying my grass and flowers and leaving markings on the pavement. Please look up the order history for my address [Edited: "Personal Information"]. Tell me who to contact for this job. I need to open a formal property damage claim.
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Botched Android Phone Upgrades Due to Unqualified Store Personnel
I want to express deep concern that the employees at the XFinity store in Glen Allen, Virginia are not properly trained. They have fouled up 2 Android phone upgrades in 6 weeks. I upgraded to a Google Pixel 10a from Pixel 7 but the IMEI's got mixed up with my husband's upgraded phone and several tri
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Devices
I see option to split bands. Is that it? Should I select to split bands?
2.4 Ghz with XB8
Hi There. I have smart lights that require a 2.4 GHz connection. My version of router does not allow me to change in app. Can you olease help me set up individual bands for the 2.4 GHz and all individually? [Edited: "Personal Information"]
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Thank you for reaching out. If you need to swap your equipment quickly, you can exchange it at your local Xfinity Store at no charge. Alternatively, our team can assist with having replacement equipment shipped to you for a one-time $9.95 shipping an
New equipment
I have a notification on my app that I need to update my equipment because my equipment is no longer supporting the service. However, when I try to do it, I keep getting an error
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@user_89uwvo Thank you for taking the time to work with us via DM. I'm happy we were able to help you with getting things changed around so that you can utilize your own router and appreciate your help through this process. Have a wonderful rest of y
Formal Escalation: Xfinity EPON Customer-Owned Router Provisioning
I am requesting escalation to the Xfinity EPON provisioning or network engineering team to complete a customer-owned router (COAM) conversion for my fiber internet service. Current Configuration My Nokia NKFN11AEL 10G-EPON ONT is currently connected to an Xfinity XER10 gateway, with my Ubiquiti UniF
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The ai assistant? no they suck and lately it stuck
Yard restoration
The Xfinity subcontractor recently dug up my yard, destroying my grass and flowers and leaving markings on the pavement. Please look up the order history for my address [Edited: "Personal Information"]. Tell me who to contact for this job. I need to open a formal property damage claim.
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I received three setups but I only need two
help with Streaming TV box
I received a new Streaming TV box, does this replace the box currently hooked to my tv or is it in addition to it?
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Good Morning, @user_8vx1u. We’re sorry to see you go! We can definitely help with your request to cancel your Xfinity Internet service. Please send us a DM with your full first and last name and full service address so we can get started. Her
Cancellation of wifi
I would like to cancel my wi fi xfinity plan. I have already changed companies and have new service.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why do they charge $10/month more for credit card autopay than giving access to your personal information with a bank account?
I called billing support. In order to recieve a $10/month discount on my bill through autopay I have to give up my personal checking information. This seems unfair, since I am willing to share Credit card information and not give access to my entire bank account. Is ther some legal precident for thi
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user_q66ofy Thank you for reaching out to us over our Xfinity Community Forums platform. We understand your concern and want to help clarify the increase. Rates aren’t simply changed by going into an individual member’s account. Changes c
Billing
I want to know why you illegally increase my bill without my notice you go inside my account and increase bill
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@user_w0ezl1 Did you have a chance to see if any of those links apply ?
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Password
It will not accept my correct password
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