Xfinity Community Forum

XFinity Support

Am I eligible for the XB10 modem? Laura Niles 42 Westwind Road Lowell, MA 01852

Question

•

Customer Service

1

0

Good morning and happy Sunday OsoRexx! I'm sorry to hear that you aren't getting the correct speeds after upgrading your modem. Just to clarify, are you using a stand-alone router along with the XB10 or any network switches? You mentioned that you've

XfinityBillie

commented

35 minutes ago

to the conversation:

0

O

XB10 Internet Speed Issues

I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m

Question

user_4l1618 Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how frustrating it would be to not be able to find a coax outlet in the home. Have you already attempted to reach out to your apartment m

XfinityBillie

commented

44 minutes ago

to the conversation:

0

U

I can’t find cable outlet

Hi I just moved to a new apartment and I can’t find my cable outlet I looked everywhere where but still can’t. Could anyone help. Thanks

Question

@user_6dpnbo Thank you for sharing your feedback. I can certainly understand your concerns and wanting changes to take effect immediately. I will be sure to pass along this information.

XfinityKei

replied

54 minutes ago

to the conversation:

0

Spam

For XfinityFrank -- Per our previous thread, I added the individual to my address book and asked her to send me a test email. She did so, and it ended up in the spam folder again. What else should I try? Is it a matter of waiting for the server to update somehow? Note: This comment was created from

Question

O

XB10 Internet Speed Issues

I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m

Question

•

Customer Service

4

1

0

U

Xfinity support

Cancel internet and cable

Question

•

Channels and Programming

4

0

U

I can’t find cable outlet

Hi I just moved to a new apartment and I can’t find my cable outlet I looked everywhere where but still can’t. Could anyone help. Thanks

Question

•

Customer Service

1

0

B

No, unfortunately it has not been stable. https://forums.xfinity.com/conversations/your-home-network/xer10-enable-bridge-mode/690fb39b0d657631dc8c5c1f?commentId=690fdfbe14fd414613a0113d&replyId=69114183a2c50219bf3bb433

bert2me

replied

6 hours ago

to the conversation:

0

U

XER10 - Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a UniFi Dream Machine Pro to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't ev

Question

U

This is ridiculous. I have work emails from long-time clients suddenly going into spam. I have marked them 'not spam' and made sure the senders are in my address book. Waiting 60 DAYS is not acceptable! I should be able to designate a sender as 'not

user_6dpnbo

replied

7 hours ago

to the conversation:

0

Spam

For XfinityFrank -- Per our previous thread, I added the individual to my address book and asked her to send me a test email. She did so, and it ended up in the spam folder again. What else should I try? Is it a matter of waiting for the server to update somehow? Note: This comment was created from

Question

U

Formal compliant

On 10/6/25 per chat I ordered a new iPhone 17 Pro. I was initially told that by trading in my old iPhone would receive a $700 trade in credit. The remainder price of $399 would be applied over 24 monthly installments. I told the agent thank you, but this was not acceptable so I was not going to purc

Question

•

Devices

3

0

U

I have same problem with deletion.

user_7mgy20

commented

7 hours ago

to the conversation:

0

U

Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

user_jpfi3b Thank you for letting us know so we can help get that corrected, so you can take advantage of the free line offer. If you could send our team a direct message with your full name, the name listed on the account (if different), and the ser

XfinityAmandaB

commented

7 hours ago

to the conversation:

0

U

Free line offer disappeared

I am not able to use my free line offer. It is not showing me up like before after my first order was cancelled due to device back order. please revert my offer so I can add my lines and order device.

Question

U

I got to the store around 1:30 and the guy didn't know what I was talking about, but he looked around and found me a set! It's a real shame they don't clue the employees in to these promotions.

user_0ngda3

commented

7 hours ago

to the conversation:

0

B

Wicked Coaster Giveaway

I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of

Question

Hi @bamf_girl143, I can confirm that you were not hallucinating. The Wicked For Good coaster giveaway was not promoted very heavily through our all of our channels, but they were available at many of our local stores. I believe the only notification

XfinityJustinM

commented

8 hours ago

to the conversation:

0

B

Wicked Coaster Giveaway

I received a push notification today from xFinity saying that select stores would be giving away a set of Wicked Coasters to the firs 100 guests. When I hit the notification, it took me to the "find a location" page but then I was unable to find anything else in regard to the promotion, or if any of

Question

Same issue!!!! Come on Disney and Xfinity - just fix it!!!!

patswin

commented

8 hours ago

to the conversation:

0

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

@user_k1haig Have you tried clearing cache and cookies before attempting again?

XfinityQuemekia

replied

8 hours ago

to the conversation:

0

W

Modem Upgrade Email Error

Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.

Question

Aloofness are you still running into content missing from your stream app?

XfinityAmandaB

replied

8 hours ago

to the conversation:

0

U

Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

Question

user_p80obq Great question, and thank you for stopping in for help with your student offer. I recommend starting by checking on your incentive status using the incentive tracker site. From there, enter your account number to see the status of any pro

XfinityAmandaB

commented

8 hours ago

to the conversation:

0

U

gift card student promo

I started paying for xfinity in August 2025 and signed up during a promo for students which included an amazon or uber eats gift card. I have been using and paying for xfinity for 3.5 months now and have still not received any gift cards. Is there something else I need to do in order for this promo

Question

U

No error code or message in particular. It just loads the finalization page where you can see shipping info and address and then says something went wrong and to reload and try again. Except it does it every time I try.

user_k1haig

replied

8 hours ago

to the conversation:

0

W

Modem Upgrade Email Error

Just received a notification for the upgrading of my X7 modem. Went thru the steps till the final confirmation page getting the same error. Reload page and try again, no matter what browser I am using. Would like to be able to upgrade to the x10 modem.

Question

U

Store offers deals then support won’t honor them

I switched from Verizon to Xfinity Mobile because I saw offers for a year free service. Now that I have the service, I am seeing offers for the iPhone 17 pro if I upgrade to their premium plan for $10 more a month. I have worked with 5 different support agents and they even switched my plan to the p

Question

•

Devices

2

0