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It's horrible, I completely agree it's missing so many options that it's next to impossible to navigate. I can't select my options to watch HD channels only, there is no favorites option, there is no Last Watched option. When I turn the television on
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Hi there @user_800143! @EG asked a great question, let us know if this is a new connect or if you're simply swapping out your existing modem.
Why does my modem blink in a yellow light?
My internet is blinking yellow and won’t be set up through the app. I have made sure it is plugged in all the way with both the Internet cable and the power cable.
Question
user_93f51a My team can further assist you with this concern as we will need to go over account details through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) ico
Formal Complaint Regarding Misleading Sales Practices
Dear Xfinity Customer Relations, I am writing to formally report what I believe were misleading and deceptive sales practices by an Xfinity representative named Will, with whom I spoke on October 7, 2026. I am also requesting monetary compensation and appropriate corrective action for the unnecessar
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EPON Member-Owned Router: need ONU provisioning for Ubiquiti UDM Pro
I have Xfinity Fiber (EPON, 1 Gig) with an XER10 gateway and a Nokia ONU (NKFN11AEL). I would like to use my own gateway Unifi UDM-Pro. I see other people on the forum have been able to get this working but having their ONU provisioned? I moved the cable from the xfinify gateway to the UDM-Pro with
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Your Home Network
user_rg1140 Thank you so much for the feedback on what content you would like to see in the Sports zone. The content there can change from time to time and depends on demand at the time. A Dynamic toggle option may be good feedback to allow customers
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
Question
Good afternoon user_91xcwb I can certainly take your feedback forward for the Xfinity Stream app updates. Was there anything else that I could assist you with?
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
Question
Cancel NBA league pass
I subscribed to NBA league pass by accident and need to cancel
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Billing
Your multiview is terrible, can't watch in prime time during college football. Just another reason to switch to YouTube TV.
Limited Multiview
I am wondering why multiview is still so limited? It should be available more often if not all the time and customizable. Especially with football on almost every day now among other sports. I would like to have my local teams channels more available as well.
Question
I use the Xfinity Stream app on my Samsung Smart TV. Following the recent app redesign, previously watched recordings no longer display their watched status, and Resume/Restart functionality has disappeared. This makes managing series recordings extr
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Cancel NBA league pass
I subscribed to NBA league pass by accident and needvto camcel
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Billing
Black screen
When I click on my Xfinity stream app, I get a black screen, and it stays black. When I return to the main menu and click again on the Xfinity extreme app, I get a black screen again and it stays black.
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Xfinity Stream App
Thank you for taking the time to share such detailed and constructive feedback with us. We hear you loud and clear, and we completely understand how frustrating it is to lose a core navigation tool like the "Favorite Channels" filter. While we can't
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
Question
Same here but going on two weeks, 5th time. I'm in Chicago.
Going on 3 days of outage
Has anyone experienced this? Our service went out Friday morning and the estimated time to come back on keeps getting pushed back, now says tomorrow (Sunday)! We’re the only house in the neighborhood experiencing this and Xfinity can’t give us any information. Completely unacceptable!
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Going on 3 days of outage
Has anyone experienced this? Our service went out Friday morning and the estimated time to come back on keeps getting pushed back, now says tomorrow (Sunday)! We’re the only house in the neighborhood experiencing this and Xfinity can’t give us any information. Completely unacceptable!
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Customer Service
Hello @user_qyi5uw! Thank you for reaching out to us here on the Xfinity Community Forum. We understand how frustrating it can be to redeem a membership benefit and then not be able to enjoy it as expected. You’ve come to the right place for he
Xfinity Reward movie did not show up in my Purchases
I redeemed Lord of the Rings: The Fellowship of the Ring extended edition on Thursday but it never showed up in my Purchases and I never got an email about it. In my Xfinity app it shows up as Active in redeemed benefits rather than Complete.
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Put back women sports on the C button remote. If not take out all the men’s. It took YEARS to get the women’s ncaa b-ball and wnba on there. we shouldn’t have to go to this other site and have to click on each game to see what t
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
Question
Hi there @DeadlyPeanut8! Thank you for reaching out to us here on the Xfinity community forums, and I'd be happy to assist you with getting this equipment issue resolved. Remember when posting in public to never share any personal information. Send o
Service set up at wrong address initially and changed over but cannot retrieve old equipment
Hi I had set up a xfinity account at what I thought was my correct address at [Edited: "Personal Information"] but once I had realized it was wrong I called the support team which had closed out the account and created the correct one at my current address [Edited: "Personal Information"] I cannot g
Question
Hi there, and thanks for reaching out here on the community forums, user_q6rsc8! Internet access is not taxed in many states, but there may be taxes for rental equipment if it's in use. Are you using an Xfinity gateway with your services?
Sales tax
Under the Virginia Department of Taxation, internet access service is explicitly exempt from the state's communications sales tax and retail sales and use tax. Why am I being charged sales tax?
Question
Let's take a closer look together, user_9e6en7. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a
Billing date
My billing date was always at the end of the month. This month (November) it’s the 10th. Just wondered why.
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Multiview not working at all on one of the biggest college football days of the year today. Of course.
binaural2000
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Limited Multiview
I am wondering why multiview is still so limited? It should be available more often if not all the time and customizable. Especially with football on almost every day now among other sports. I would like to have my local teams channels more available as well.
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