Xfinity Community Forum

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All the rooms have at least one outside wall, so a wrap around is possible

user_4kn26v

commented

11 minutes ago

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Coax cable moved

Hi, I wanted to know how much it would cost to have my Coaxial cable moved from one room to the living room or have a second cable run into another room, I don’t receive goods range range range in the room I needed.

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Coax cable moved

Hi, I wanted to know how much it would cost to have my Coaxial cable moved from one room to the living room or have a second cable run into another room, I don’t receive goods range range range in the room I needed.

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Your Home Network

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user_m92kka Are you seeing an error code or message by any chance?

XfinityShawn

commented

12 minutes ago

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apple tv login

I am unable to log into apple tv via the app. This is a recent issue. I have reset the xfinity box, updated my aphone to the latest version. I can login on my phone so I know that the password is correct

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Hi there, @superlisaj! Thanks for reaching out! @Again is correct that we need some further information to best help. The timing can vary depending on what type of equipment and what is happening with your account. What type of device needs to be ret

XfinityRay

commented

17 minutes ago

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How much time to return equipment and date delivered

I can't find the date my new equipment was delivered or how long we have to return it. I spent about an hour using the xfinity assistant and got nowhere. Where can I find them?

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I had something similar happen with a tech visit today, and I cannot for the life of me find a way to contact Comcast directly. The information provided from a Comcast rep does not work.

user_aeb5a9

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17 minutes ago

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Formal Complaint – Unprofessional and Disrespectful Conduct by Xfinity Technician

To Whom It May Concern, I am writing to lodge a formal complaint regarding the appalling conduct of the Xfinity technician who visited our home today. The technician’s behavior was unprofessional, disrespectful, and completely unacceptable—especially toward my wife, who was treated rudely and dismis

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Metv Toons on Xfinity 1736

Hi. I had a question. I can't seem to find the answer on any of the Xfinity websites, so I'm going to ask it here. I just found out that Metv Toons, a channel I've been looking for with old cartoons is part of Xfinity's channel lineup (1736 in my area). However, big surprise, it's only available on

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Channels and Programming

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@XfinityThomasA thanks, sent!

user_rs1fx5

replied

1 hour ago

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Address not recognized

I have recently moved and have xfinity internet at a new apartment under a bulk service. I was provided my account number by customer service but when I try to link the account via new address to my exiting Xfinity account (from old address), I am told it is not recognized.

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Please help

I am writing to formally express my extreme dissatisfaction with the ongoing issues related to my internet and television service, as well as the consistently poor customer service I have received while attempting to resolve these problems. Over an extended period, services have been added to my acc

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Customer Service

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Thanks for checking that, @TomS_77! I see that our engineering team has identified this as a known concern. They are working to resolve it. The recordings should not affect your storage space. Our internal systems still run on X1, even if you use the

XfinityRay

replied

2 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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I followed the instruction in https://forums.xfinity.com/conversations/customer-service/cancel-internet/693452e999d8a963719a8b7c , but did not get reply. The service is still not canceled.

user_1vrvyw

commented

2 hours ago

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cancel internet service

Like many users, I registered to ask for instructions to cancel my internet service. I can only find one option (call back) and the earliest time is 3 days later. I want to cancel the service now with a confirmation.

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Let's take a closer look together, user_rs1fx5. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat ico

XfinityThomasA

replied

2 hours ago

to the conversation:

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Address not recognized

I have recently moved and have xfinity internet at a new apartment under a bulk service. I was provided my account number by customer service but when I try to link the account via new address to my exiting Xfinity account (from old address), I am told it is not recognized.

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No. They do not play.

TomS_77

replied

2 hours ago

to the conversation:

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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@user_ph063w Thanks for adding a post. We will give you the contact information for our Comcast Security Assurance team. They will help with the fraudulent charges. Send us a direct message with your full name and complete service address to “X

XfinityBenny

commented

2 hours ago

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Fraud

I have charges from Xfinity on a credit card I haven't authorized.

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Is the following an actual authentic email that Comcast sent a little while ago? ... Can't say for sure without knowing more, but it does not look legit. Do not click! Check email that claims to b

BruceW

commented

2 hours ago

to the conversation:

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Suspicious Email received

Is the following an actual authentic email that Comcast sent a little while ago? "Important Reminder From Comcast E-Mail Report for Mailbox Xfinity email system failed to process new mails for your mailbox. Three (3) valid email messages were held and quarantined for deletion. Review messages below

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Hey @jdawg90, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you showing interest in our new Xfinity TV Plus Video package. With our newly released Xfinity TV Plus Video service, it would include grea

XfinityDemitrius

commented

2 hours ago

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New TV Plus

It looks like TV Plus is cheaper than my old (but similarly featured) TV Plan. I was going to "upgrade" to the TV Plus plan, but when at the equipment stage it won't let me keep my old TV box. It either says I need to pick a new box up or use the Stream App. I want a TV box (that's "included" now) b

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I completely understand the frustrations that an issue like this can cause. I would like to get your account pulled up, so I can see any possible notes that could have been added to your account. To begin, would you mind sending me your name and the

XfinityDuron

commented

2 hours ago

to the conversation:

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Service Severely Impacted / Can't Get Help / Can't Cancel

On December 1st, 2025, Xfinity had a "planned outage" we were told in our neighborhood. After this planned outage, we've had nothing but problems with our connection. The download speeds just randomly fall off to single digits or the connection doesn't work at all. Upload speeds remain constant. Non

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Everything shows good to go with the speed. I am going to meet you back in our direct message thread. Please look for my response there so we can get to the bottom of this.

XfinityRay

replied

2 hours ago

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Unresolved Apple Watch Cancellation, Missing Return Label, and Incorrect Charge

I’ve requested multiple times that my Apple Watch line be canceled and that a return shipping label be sent to me, but I still have not received any email. I can also clearly see that the Apple Watch plan has not been canceled. Each time I chat with an agent, I’m told the issue has been resolved and

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Hello @user_d2o0jj, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different

XfinityChelseaB

commented

2 hours ago

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Statement

Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t

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@XfinityDuron yes i have tried, i am being told it cannot recognize my address despite me having internet access already

user_rs1fx5

replied

2 hours ago

to the conversation:

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Address not recognized

I have recently moved and have xfinity internet at a new apartment under a bulk service. I was provided my account number by customer service but when I try to link the account via new address to my exiting Xfinity account (from old address), I am told it is not recognized.

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@XfinityDuron I’ve already reset the modem, but the Ethernet speed still does not exceed ~600 Mbps. My modem supports up to 1 Gbps. I also tested on Wi-Fi using my iPhone, and the speeds are the same. Can you confirm my account is provisioned for 1

user_v27rey

replied

2 hours ago

to the conversation:

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Unresolved Apple Watch Cancellation, Missing Return Label, and Incorrect Charge

I’ve requested multiple times that my Apple Watch line be canceled and that a return shipping label be sent to me, but I still have not received any email. I can also clearly see that the Apple Watch plan has not been canceled. Each time I chat with an agent, I’m told the issue has been resolved and

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