Xfinity Community Forum

Hi there, @ItsMein2026. Thanks for reaching out to us here on the Community Forum and sorry to hear about the service trouble. We understand how important it is to have a working connection, especially if you have a business account. We can check and

XfinityFrank

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18 minutes ago

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Technician Caused Outage

Hi team, my residential internet service was interrupted Friday or Saturday by a technician doing an install for my next door neighbors. And somehow my phones data keeps dropping as well on multiple lines. I have been really patient assuming that it was an outage as the map had showed one briefly. B

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Technician Caused Outage

Hi team, my residential internet service was interrupted Friday or Saturday by a technician doing an install for my next door neighbors. And somehow my phones data keeps dropping as well on multiple lines. I have been really patient assuming that it was an outage as the map had showed one briefly. B

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Customer Service

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You are welcome @user_g020qd. In the future if you have any issues, please don't hesitate to reach out to us on the community forums, and have a great rest of your day.

XfinityJeff

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33 minutes ago

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Peacock Unlinked

I am a diamond member and was receiving peacock at no charge. About a week ago I changed my plan, and it will not link up to my TV. It says active and when I go to peacock and enter my email address it says that email is already on file. All it does is want me to choose a plan. I think when the new

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user_e0zsuh Hello! Thank you for sharing with us the trouble you are having with the migration to yahoo email. I'm terribly sorry to read of the trouble you have had with the migration and with the support that how not been available. I know email co

XfinityPaula

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35 minutes ago

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Hospitality service of Xfinity

I really appreciate the hospitality of your company Xfinity inviting people to participate with your services. Yet when it comes to receiving help from Xfinity with the migration of our email to Yahoo it was very poor hospitality. There was a sign on the door saying that's the name of the call sorry

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No, not at this time. Thank you.

user_g020qd

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35 minutes ago

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Peacock Unlinked

I am a diamond member and was receiving peacock at no charge. About a week ago I changed my plan, and it will not link up to my TV. It says active and when I go to peacock and enter my email address it says that email is already on file. All it does is want me to choose a plan. I think when the new

Question

user_hdt61x, thank you for reaching out to Xfinity Support. We would be happy to look into this for you. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click

XfinityAngie

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37 minutes ago

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Damage to yard

Xfinity came out and dug a hole into my yard completely messed up my front yard. Will you guys plan on fixing this somehow?

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Damage to yard

Xfinity came out and dug a hole into my yard completely messed up my front yard. Will you guys plan on fixing this somehow?

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Customer Service

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Dragon8064 Thank you for the details on what has taken place. Let's pull up your account and see what we can find. Please provide us with your full name and address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the

XfinityPeterH

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41 minutes ago

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xFinity Mobile

I traded in three cell phones and was only credited for two. This happened at a contract store. Who at Comcast can rectify this situation?

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Same here on two fire TVs. Tried uninstall/re-install. the app. Didn't fix.

user_372112

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48 minutes ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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Hospitality service of Xfinity

I really appreciate the hospitality of your company Xfinity inviting people to participate with your services. Yet when it comes to receiving help from Xfinity with the migration of our email to Yahoo it was very poor hospitality. There was a sign on the door saying that's the name of the call sorry

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Customer Service

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Xfinity App Showing Modem Offline despite having Internet (via personally owned device)

I had to swap out an xfinity gateway for a personally owned Netgear Modem/Router. Xfinity customer service had to manually make this swap for me as the QR code was not working on the new Netgear device. My Netgear device shows complete connectivity and internet appears to be working fine through the

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Xfinity App

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Good morning @Dragon8064, and thanks for posting your issue to the community forums, I hope this message finds you well. I am sorry to hear about the issues with the trade in, I know how frustrating that can be, but you have come to the right place f

XfinityJeff

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1 hour ago

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xFinity Mobile

I traded in three cell phones and was only credited for two. This happened at a contract store. Who at Comcast can rectify this situation?

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drake1nightfire Are you using the same email client each time? You may want to try using a different one to see if it's a glitch with a particular mail client. We are sorry that this has happened more than a few times.

XfinityBenjaminM

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2 hours ago

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Email filters getting deleted

About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the

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@user_11c639 Our apologies for all the confusion this has caused you. Our team would like to take a closer look at both accounts to get a better view of what's on the account to resolve everything for you guys. Can you please direct message me your

XfinityKei

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2 hours ago

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Xfinity support

I'm a platinum member. Last year, I realized my monthly bill was too much now that Im retired, so a sales rep placed me on the NOW internet plan. After several months, I was not happy with the signal strength, so I went back to the store to upgrade to a better gateway. I was told that I could not us

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xFinity Mobile

I traded in three cell phones and was only credited for two. This happened at a contract store. Who at Comcast can rectify this situation?

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Customer Service

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You are most welcome @user_okqh19, please let us know if there is anything else we can help you with.

XfinityJeff

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2 hours ago

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Compliments for Outstanding Customer Service (Roji and Meshak) I'm sorry I coldn't find the survey

I am writing to express my deepest gratitude to two wonderful support agents who helped me today, June 28, 2026. I missed the chance to complete the official survey, so I wanted to make sure their manager and the Xfinity team know how amazing they were. To Roji (Billing Team): Thank you so much for

Question

I had 4 dynamic Outward Facing IP's, but they took those away after my 2 gig upgrade too... Monitoring camera directly Static IP, or DDNS Server is needed even for home users... my forced connection to ATT Provides Static IP with residential.. I have

rjboblee

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2 hours ago

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xclass service will up to 2 static IP's be available, without going to Business class

with 2 gb connection,will up to 2 static IP be available, for residential service, and not have to order Business Class service. I already have 2gb/350mb will I have to request a syncronise upgrade.

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user_x60tk2 Good morning to you! I'm terribly sorry to read of the trouble you are having with accessing your comcast.net email from the app. I know how troublesome this can be especially when email can you a main source of communication. Are you usi

XfinityPaula

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2 hours ago

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Email won't load on app

When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.

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user_wmjw88 Thanks for the latest update. We will continue working with you in direct messaging as we have been until we can get this resolved for you. We appreicate all the data you are providing us.

XfinityEricB

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2 hours ago

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Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

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Yup. Same thing here. Started about 4 or 5 days ago.

user_3a5641

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2 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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