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I would hardly call the transition to Yahoo an upgrade. For the money I pay a month - f'n hundreds, I honestly think it's a disgrace. I'm now going to consider switching all of my services.
Comcast email moving to Yahoo
This is crazy I’ve been a Comcast customer over 30 years actually when it was Fremont Cable. I was forced to move to Yahoo by performing a response to a question and it was on a Yahoo Mail. I entered my Comcast email and boom immediately gobbled up my Comcast email account and moved it to Yahoo. The
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It's interesting how they want you to direct message them. They don't want everyone to see how poor their service is. The only answer I got from them is that they'll look into it. It's been 7 weeks! Lol. So sad.
Terrible service!
I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th
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So I spent the last 40 minutes getting the same run around through DM, I think that is the 5th different way I've tried to communicate with Xfinity. I can't change the payment method, it won't let me, it won't let customer service do it when I call,
Xfinity unable to accept payment
I’m on autopay. Last month the payment didn’t go through. I thought maybe the card expired. I signed on, tried the pay now button, but instead of letting me enter a different card, it said to go into a store. I called Xfinity and they were unable to get to the payment screen to accept payment, they
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Debt Recall
I need a Pay-for-Delete or Debt Recall. I have almost paid my past-due balance directly to Xfinity. Since the account was assigned and not sold to Waypoint Resource Group, I am requesting a ticket be opened for a corporate manual debt recall so the collection agency completely removes the trade-line
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Customer Service
Pay-for-Delete
Im requesting a pay for delete off my credit debt record before I pay the remaining 133.
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Getting Started
Esim psim swap
Dear Xfinity, Thank you for taking the time to address my issue with Xfinity Mobile. I ported my number to Xfinity Mobile last night and brought over my unlocked Samsung Galaxy S23 Ultra from T-Mobile. The S23 Ultra was activated using an eSIM, and the service itself appears to be working well. Afte
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Customer Service
Mobile billing dispute
I need assistance from an employee regarding a mobile billing dispute.
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Customer Service
user_wgap68 Thank you so much for reaching out for help with this $400 Xfinity mobile offer. We would be more than happy to help. Do you by chance recall if this offer required a trade in since you have that chat maybe you can go back and check
Should I trust the information given by the agent over the chat?
I upgraded one of my lines last year. and there was $400 discount off the purchase price at that time. The agent helped me to place the order over the chat. The agent said that he needs to put in a ticket for $400 discount, so I will receive the $400 discount. But I did not receive $400 discount. I
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Should I trust the information given by the agent over the chat?
I upgraded one of my lines last year. and there was $400 discount off the purchase price at that time. The agent helped me to place the order over the chat. The agent said that he needs to put in a ticket for $400 discount, so I will receive the $400 discount. But I did not receive $400 discount. I
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Customer Service
As I said, the Xfinity folks, although pleasant, can do nothing to correct their error. The only conclusion to be drawn is that one needs to take steps to protect oneself and not trust anything Xfinity and their representatives tell you. They
xininty mobile service
I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi
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@XfinityCarolyn OK, I sent my name and address.
Xfinity unable to accept payment
I’m on autopay. Last month the payment didn’t go through. I thought maybe the card expired. I signed on, tried the pay now button, but instead of letting me enter a different card, it said to go into a store. I called Xfinity and they were unable to get to the payment screen to accept payment, they
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Hello Emkay88, thank you for reaching out. I'm sad to hear you are having issues with your service, and I will be happy to help you. I will need some account info we do not want shared publicly. Please send us a direct message with your full na
Support ticket [Edit: PII]
They closed my support ticket after not only not being able to help resolve my issue but also messing up my data. 2 days in a row, 4 different live chat agents, and over 4 hrs of wasted time. Xfinity mobile has been the worst experience ever. Every chat gets disconnected & I have to repeat myself as
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@mlcduck Hi there, thank you for following up and providing those additional details. I completely understand why you're concerned, especially since you've already visited a store and been unable to make a payment there. I want to take another look a
Xfinity unable to accept payment
I’m on autopay. Last month the payment didn’t go through. I thought maybe the card expired. I signed on, tried the pay now button, but instead of letting me enter a different card, it said to go into a store. I called Xfinity and they were unable to get to the payment screen to accept payment, they
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Thanks for clarifying, user_wmjw88. I understand you're saying the issue was resolved around August 4 without any changes on your end and that you don't believe your home network was the cause. I appreciate you providing the logs and additional conte
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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@XfinityDilary the issue was fixed on the Xfinity side at or around 8/4/2026 10:03:09 PM PT: Line 2900037: [8/4/2026 10:03:09 PM] Request timed out. I made zero changes on my end. It's never been an issue with our home network. T
Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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Hello @Nate595! I can certainly understand your frustration. Especially after working through multiple chat sessions, speaking with several representatives, and visiting an Xfinity Store without getting a clear explanation or resolution. The l
XfinityAldrik
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Line transfer between accounts
Having a heck of a time getting success transferring an existing line from one Xfinity Mobile account to another. Two chat sessions, a visit to Xfinity store in person, and talking to two different representatives on the phone I cannot get movement on it with no explanation why. I just get referred
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