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Hi @XfinityJorge, When I created this post I did send a message to Xfinity Support the same day.
BGP routing loop — Fastly prefix 199.232.252.0/22 unreachable from Fresno market
Requesting Tier 2 / Network Engineering. This is NOT a modem or in-home issue — please do not dispatch a technician or reset my gateway. Account and WAN IP available via DM. Market: Fresno, CA | Observed: 2026-07-29 15:47 PDT | Duration: ~3 weeks PROBLEM Fastly prefix 199.232.252.0/22 (origin AS5411
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Hi @user_tz069c, and thanks for sharing your experience on the Xfinity Community forums. We definitely want to better understand what's happening so we can help. Could you share a few more details about what you're seeing when you try to access Disn
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Error XRE-03059 tuning to cable channels on set top box
After spending almost twi weeks getting error APPS-04036 while trying to access HBO Max from my TV set top box, that issue nows seems to be resolved, and a new error is happening. I’m getting error XRE-03059 when trying to tune to various standard cable channels that were fine and accessible as of y
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X1
Hello @user_iijlix thank you for reaching out, following what @BruceW has said. We will need a host ID to try to pair the cable card again. You may need to reach out to Tivo support to see if you can get it stuck out of the initializing phase.
Need to re-pair cable card after replacing hard drive in Tivo
I need to re-pair the cable card after replacing the hard drive in my Tivo Bolt. I do not get the Host ID or Data ID in the Cablecard(tm) Pairing section because it is stuck initializing. The Conditional Access section shows Con: Yes and Val: I. I've tried rebooting, emoving and reinserting the card
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user_7kzb8d, Thank you for sharing your feedback tips with our community regarding the XFINITY Stream on Firestick/FireTV!
Xfinity Stream on Firestick/firetv
A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t
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user_2nucvg Have you logged into your account in the past?
You don't have Xfinity Services
I went to change my password and got the message "you don't have Xfinity Services".
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Did you get your issue resolved yet? If so do you have an email for their conflict resolution team? Xfinity Management Employee ? Thanks
Fraudulent charges
To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio
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Realistic Looking Email about Unsuccessful Payment
I received a very realistic looking email about an unsuccessful payment. The email was to the email account associated with my Comcast account. The branding, logos and typeface were all consistent with communications from Comcast. I clicked the link and was taken to a page that looked exactly like a
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Your Home Network
NFL Network and Redzone
Incredibly disappointed that we are not able to access these channels. It is one of the main reasons we still have Xfinity. Really hope this can be taken care of before the season or we will have to go somewhere else.
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Customer Service
Hi there user_4d78xj, thanks for taking the time to post here on our community forums! I apologize that your website has been blocked. I appreciate that you've already taken the first step we suggest for these situations by submitting that unblock re
Request for escalation and technical review: Root Cellar Music Studio landing page blocked on Xfinity Wi‑Fi
I’m posting this in the Xfinity Community Forum to make sure this issue receives a response and is routed to the appropriate security team. Please escalate and re-review the block affecting my business landing page: https://go.rootcellarmusicstudio.com/welcome This is a legitimate lead-generation pa
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AT&T always had great internet, a mobile hotspot device it was great and my iPhone always had a secure connection!
WOULD NOT FOLLOW THROUGH WITH AGREED PLAN
I am extremely frustrated with Xfinity Customer service. I have screen shots of an agreed upon plan for my account. The chat logged out while I was trying to fill out the paperwork and I had to start over with s second rep. This rep ALSO told me they could do the same plan and started the process. T
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@user_j7hk68 Got it. If we can access the account with your contact info, it will be closed. You should report the fraud and what happened to the security team though. They are the only ones that can investigate what happened and propose a solution.
Fraudulent charges
To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio
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They did this to me multiple times! It’s what caused me to get kicked out of my place to live because it was my responsibility to have tv service per our agreement, instead he only got Spanish channels the box would reset a few times a month and it w
WOULD NOT FOLLOW THROUGH WITH AGREED PLAN
I am extremely frustrated with Xfinity Customer service. I have screen shots of an agreed upon plan for my account. The chat logged out while I was trying to fill out the paperwork and I had to start over with s second rep. This rep ALSO told me they could do the same plan and started the process. T
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Hello @user_a27xko thank you for taking the time to reach out to us on our community forum. I understand how frustrating this must be and I would like to review the account and make sure this gets resolved. Please send us a direct message with your
Free watch now not free because it wasn’t their promotion
I called into customer service May 28 about having to resign an agreement to keep my same internet price. Before I knew it I was being told I can get a free watch. I said ok why not I can handle $10 a month for the service. I received the watch called back and said I really had no need for the watch
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user_y4j7td Hello, are you still having RCS issues?
rcs messaging
After the most recent IOS update my RCS messaging stopped working. That was about 3 weeks ago. I have called Xfinity Customer Support several times a week since the time the issue began and the issue has still not been resolved. They keep asking me to do the same troubleshooting methods over and ove
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You don't have Xfinity Services
I went to change my password and got the message "you don't have Xfinity Services".
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Sign-In and Account Management
@user_yw6lld Thanks for creating a post for the forum. We've seen that happen here and there. The guidance we're given on the forum, is to help customers close the new account, and search for the best promotion on the old account. Send us a direct me
Duplicate account created instead of updating my account when signing up for a new 1 Gig internet plan
Hi Xfinity Support, When I recently signed up for a 1Gig internet plan, a new/duplicate account was created instead of updating my existing account. I now have two linked accounts at the same address. How do I go about fixing this?
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I disconnected my internet service on 5/24/2026 because I moved. My account showed a balance that I then paid for. Comcast informed me I overpaid and said I would get a refund in my checking account in 5-7 business days. After 7 days I called again a
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Customer service phone number
What is the customer service phone number for Xfinity customers
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