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I will gladly take a look at things and see what I can do to help, @user_wgeiqx! Could you please send our team a direct message to continue? How to send us a direct message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click t
No wifi for 10 days and no one helps
An Xfinity technician came to my house June 29th and blocked my modem to wireless connection to supposedly make my mesh system better. On the 30th all wireless connection stopped working and I now have no wifi. I have contacted XFinity multiple times and they keep saying there is nothing they can do
Question
Dsdeibs, Hi there! Thanks for reaching out. I can certainly understand how frustrating that would be, especially if you've had to contact MLB multiple times to regain access to Phillies games. Generally, blackout restrictions for MLB Extra Innings ar
MLM.com
Everything i try to watch the Phillies on MLB i have to call MLB to reset it to watch games showing blackouts caused by Xfinity..why??
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Hi there @user_4so6ez. Thank you so much for reaching out to us regarding your recent upgrade to the 2Gig service. You are in the right place and we are happy to take a look at your account. Please send us a direct chat message with your full
Technicolor CGM4331COM not supporting faster than ~800Mbs download
I upgraded my contract to 2Gb downloads and was told the existing router would support it. After over a week at the new plan I have not seen any increase in speed. This was tested both through speedtest.net and xfinities our speed test tool. How do I either help my existing router go as fast as it s
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Complaint Internet
I am extremely frustrated with the lack of customer service. I am a diamond member because I’ve had Xfinity for several years. My rates continued to increase substantially to the point I was paying nearly $400 per month. I called to cancel services with the exception of internet. New customers can l
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Your Home Network
Hello @user_121ffd During a power outage the power may be powering our plants or nodes that provide the service. The electric company is responsible for restoring the power at that point or any generators for extended power outages.
No Xfinity during power outage
We have a generator so power in the house. Unlike other internet providers using fiber optics our internet goes down. Xfinity is supposed to bring out generators to power lines. They don’t do this well and often the gas generators run out of gas. Should I switch to a fiber optics provider which stay
Question
No Xfinity during power outage
We have a generator so power in the house. Unlike other internet providers using fiber optics our internet goes down. Xfinity is supposed to bring out generators to power lines. They don’t do this well and often the gas generators run out of gas. Should I switch to a fiber optics provider which stay
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Comcast line from telephone pole is cut and hanging
My orange comcast line from the telephone pole is hanging and there is a cut in it. I have no service and I dont know if it is touching the power lines.
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Iphone 13 pro unlocked
I called xfinity to unlock my recently purchased iphone. They said it would be unlocked in 24 hours but it’s still locked. Can you help?
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Devices
Would like to direct message
Hello! I had an excellent experience with a customer service rep and the chat ended without prompting for the survey, I would like to pass on my feedback as the agent was very helpful.
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Customer Service
Solved topic now being closed...
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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Hi there @user_d0hh88 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send us a direct chat message with yo
Blicking orange
I just moved in my apartment and I’m setting up my system but it’s not showing white just blinking orange. I had to schedule an appointment but it days away. Is there anyway I can get it set up quicker?
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No wifi for 10 days and no one helps
An Xfinity technician came to my house June 29th and blocked my modem to wireless connection to supposedly make my mesh system better. On the 30th all wireless connection stopped working and I now have no wifi. I have contacted XFinity multiple times and they keep saying there is nothing they can do
Question
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Customer Service
Xfinity
Worse service to ever use for internet. I just ordered Xfinity for their WiFi. They sent me my equipment, and I hooked it up and it didn’t work because of my cable on the outside of my house. So I requested a technician to come fix my cable. WELL THEY DID COME TO FIX IT BUT IN THE Process the TECHNI
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Your Home Network
Can I sign into my Xfinity.net account & merge it with yahoo email?
How do I transfer my comcast email account to yahoo
We moved to an apartment, so I canceled our Comcast account last December. How do I move to yahoo email?
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@user_2cish8 Have you had a chance to see if any of those troubleshooting tips apply ?
Frequent Internet Outage
I have checked my modem and router event logs and have come to the following conclusion. I don't know how to get a hold of a human being anymore so I am posting here. My wife works from home and is frequently dropping her internet connection during important meetings. Xfinity sent a tech out last we
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@user_0jcw9y - Thank you for reporting this to us! I'm sorry to hear your service is being affected, and I'd love to see what our Digital Care Team can do to help. Have you attempted to report this and request a tech visit through the Xfinity Assista
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Comcast line from telephone pole is cut and hanging
My orange comcast line from the telephone pole is hanging and there is a cut in it. I have no service and I dont know if it is touching the power lines.
Question