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I replied to my prior DM with Adrienne on Sept 9yh on cancelling my account prefaced by @XfinityEricB . I am unclear just how else to DM you.
What do I do if the shop manager initiially says she can give a receipt for XB10 return but after she processes it says she cannot
She says the only thing I can do is take photo of her computer screen showing no equipment on my account (which I did) and refuse to give me a handwritten signed receipt
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@user_9vtbrj - Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear that you've been facing this ongoing issue, and I'd love to help however I can! The best way for you to track real time updates is by
Network Performance Issue - 3 days in a row
Tuesday, September 8th, Wednesday, September 9th and Thursday, September 10th, I have received a message that there is a network performance issue affecting the wifi in my area and can expect wifi interruptions during a two hour time. I understand that an issue that needs fixed does occur and will a
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Assurant
I bought a iPad in june 20 2026 after a week stop getting charge i contact xfinity mobile team, they make me to return the device and make me to buy another one, i return the device as soon get the label ticket. Monday September 7th i received a email saying they they found a significant damage cosm
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Devices
@user_5plwot Thanks for reaching out to us. We do apologize for any inconvenience you're experiencing with your services. Did the information that @EG provided help resolve any of your concerns?
connection keeps dropping - packet loss
I'm having ongoing packet loss / connection drops when I'm on work calls (Teams). It's driving my insane. I've reached out to Xfinity and my work IT department multiple times. Xfinity keeps "upgrading" me but it's not fixing the problem. What other options do I have?
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@TambourineMan I can't initiate a DM tread. I'll need you to send one that I can reply to.
What do I do if the shop manager initiially says she can give a receipt for XB10 return but after she processes it says she cannot
She says the only thing I can do is take photo of her computer screen showing no equipment on my account (which I did) and refuse to give me a handwritten signed receipt
Question
user_d1gup3 Replying here would be public. You would want to do a direct message like the first time 2 days ago to provide that information in private. I'll post instructions just in case. To send a "Direct Message" to Xfinity Support: Click "S
Comcast failure to port land line # to Xfinity mobile phone
Mobile team customer service keeps saying port of Comcast landline phone # to Xfinity mobile phone is scheduled for completion by a specific date, but port fails. Then call again and am assured port will be successful by a new date, but it fails again with no explanation provided for the failure. Is
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Yes, please do this. I tried again and now cannot even find the pending refund. Thank you for any help you can provide.
What do I do if the shop manager initiially says she can give a receipt for XB10 return but after she processes it says she cannot
She says the only thing I can do is take photo of her computer screen showing no equipment on my account (which I did) and refuse to give me a handwritten signed receipt
Question
Peacock
Hello there, I just activated my Peacock Premium perk offer and I can see it in my plan. However, I can't find a way to link it with my existing Peacock account. Can you please help me to link my Peacock account?
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Customer Service
Sorry, I'm not familiar with how forums work. I didn't want to post my account information publicly. Is replying to your message public or private?
Comcast failure to port land line # to Xfinity mobile phone
Mobile team customer service keeps saying port of Comcast landline phone # to Xfinity mobile phone is scheduled for completion by a specific date, but port fails. Then call again and am assured port will be successful by a new date, but it fails again with no explanation provided for the failure. Is
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@XfinityKassie Good morning! No, the old account was my partner’s.
Issue with new account
Hello, My partner closed the account at our address. I have opened a new account, but the “manage my plan” page keeps crashing for me. Please help to resolve any account conflicts. There should only be one name on the account now (Mark). Thank you!
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@XfinityVianney well I spoke too soon. Somethings looked different so I thought a change had occurred. However, I just traveled and unfortunately it did not change anything. So I am still having my issue.
Xfinity mobile Wifi Hotspots not available
When I first signed up for xfinity cable I was able to use the xfinity hotspots out in public. However after my xfinity home internet was installed I have lost that ability. The option to "autoconnect to hotspots" is simply missing from the app. If I try to log into a hotspot using the login landing
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After posting on here I miraculously have recording capabilities again! I got a big old 33.oo credit! Their service has really become worse! And we have everything through them, streaming, wifi and mobile phones. Kinda expect better!
Cannot record
Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!
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My internet goes down at least 10 times weekly. Sometimes for hours
My internet goes down like 10x - 20x weekly. Often it’s hours sometimes greater than 12 hours. I get a notification they are working on it. When I call I can’t get any human to help me. It puts me in that ai thing and never lets me talk to a person
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Your Home Network
Good morning @user_ut84kd, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the modem, but you have come to the right place for assistance. You can always go to a lo
Equipment
I was transferred into a different apartment and my equipment is being shipped to the original apartment 61 I’m in apartment 83. What can I do about my equipment
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No. It does cloud recording. The XG1v4 is the 4K DVR.
BIslander
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5 minutes ago
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Xi6t
Does this box have dvr in it
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