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It is definitely a problem. They are still trying to resolve it. Last update, they asked for my mac address, sn, etc. They have escalated it but no results as of yet.
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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Equipment Return and Plan Cancellation
I presently have a promotional plan for internet and mobile service set to terminate Oct. 14, 2026. I went to a local Xfinity store on Sept. 24th to see what my options may be for the future, and was presented with a plan for both services for $65/month, for which I was agreeable. I repeatedly and v
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Customer Service
Canceling internet service
Last Sep 16 (Wed), I requested to cancel the internet service, and on Sep 17, I received an email saying like " We received your cancellation request, and we're on it". However, I received a bill on Sep 22! I don't know what is happening. I just wanna make sure that my cancelation is complete and th
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Billing
Billing issue regarding ongoing charges for canceled streaming package
Hello, I am reaching out for assistance with an ongoing billing issue on my account. I previously had a promotional discount for adding a streaming package to my internet plan. After the promotion expired and the bill increased, I canceled the streaming package online through my account. However, I
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is this a new development? I was able to watch NFL games on the app from the local fox station with no issue last year. What has changed?
Unable to view local channels anymore, Chicago
Hello! I am writing this due to my increasing frustration with the Xfinity Stream App. I have been using the app for sometime now and became a very active user due to my ability to watch local Over-the-air channels in the 60611 area in Chicago. For about two months now, those channels are no longer
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@user_nm3iiw Here's a saved ping test result I had as well. My issue is not nearly as bad as yours since its very intermittent and only happens occasionally in bursts. Reply from 1.1.1.1: bytes=32 time=16ms TTL=63Reply from 1.1.1.1: bytes=32 time=
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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I got it taken care of, thank you!
To cancel something I bought by mistake
I was messing around with my remote and accidentally made a purchase
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STILL NO RESOLUTION
I have been reaching out since 9/10 with sporadic replies back and when there is a reply, I have to repeat myself all the time. I really need to get resolutions. Please have someone call me. I need this issue resolved ASAP . All my tickets have been closed with NO resolutions. It should not have to
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Billing
I too have this issue. Difference is I've had the G54 for about 2 yrs. Lately it's been weaker signal strength n speed. Searching this issue has led me here.
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
Question
Student Internet Discount Expired
I verified my student status through SheerID, but because I am an existing customer whose promo expired, the website removed the discount at checkout. Can an employee help me transition my account?
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Your Home Network
Hello @Kaylguz92, and thank you for taking the time to post on our Community Forum, and you've come to the right place for help! I understand wanting to make sure everything transferred correctly after your move and that you're only being billed for
Cancel service
We recently moved and I selected to move service to our new address. We have it all set up at the new address but it's still showing we have a bill coming due at the old address. I also just paid it so I don't understand where the bill is coming from. Can we remove the old address all together for l
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Hey @user_dc8t26, Thank you for visiting our official Xfinity Forums Community support page. Please refrain from posting any personal information as we wouldn't like your information getting into the wrong hands. If you have forgotten your Xfinity V
Need help changing my voicemail, I can’t remember my passcode
Please contact [Edited: Personal Information] to walk me through
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Will I get charged for this device?
I upgraded my Internet speed from 150 Mbps to 300 Mbps, but for some reason I was sent an XB7-T modem/router in the mail. I don't need a new modem or router. Will I get charged for this?
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Your Home Network
I'm having the same issue because my account was hacked and I had to change my password. Now won't verify name or password. I can access via your web site but not my mac email. was working fine until i had to change password. Xfinity compromised our
i changed my the password on my account and now i can't get emails
I had to change my password in order to view my xfinity bill. Now my email is asking for the IMAP account password. It will not take the password just created. I have logged into my account online so I know the password is correct. What can I do now?
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You said: "Also confirm the Fire Stick is connected to your private home WiFi network..." Amazon Fire TV Device does not need to be connected to my private home WiFi network. In previous months/years we've been able to use it away from home. https:/
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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To whoever is monitoring this post, this is the exact issue I posted a few days ago. Why can no one answer this question?
stupdcat
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BIG10/BTN Overflow Channels 1314 and 1315 Not available to me
I do not see BTN overflow channels 1314 or 1315 in my area. These are used to show BIG10/BTN sporting events that are area-specific and are not carried on the regular Big10 channel. For the last 2 weeks BTN has referred Xfinity customers to these channels for Washington Husky football viewers
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