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@XfinityJustinM I was told I’ll receive it 3 days, so no, it wasn’t planned for next day
Same - Day Delivery Issue
I too just got a text saying my package couldn’t be delivered and they would try again. This was an hour after I ordered it. whats going on with Xfinity?
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yes, directly to the modem
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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I have not opened an FCC ticket as I would like this to be resolved without further difficulty. Thank you for the quick response.
Almost a year since I cancelled...yet again I have a colection from Sunrise Credit Services.
Almost a year ago (August 2025) I called and cancelled my service through Xfinity. At the time I was compIetely paid up and never thought i would need to go the the rediculous support chain to get something done again. However, several months later, I noticed a mark on my credit report from Sunrise
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Again, I am officially declining the residential technician appointment. As my latest log run below proves, the issue has significantly degraded further into Comcast's core regional infrastructure. My local loop (Hop 1) maintains 0% packet loss,
Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)
Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi
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user_qatz5m Disney+ freezing during ads is a known glitch usually caused by the app failing to transition back from commercial servers, and you can fix it by changing your data usage settings, clearing the app cache, or restarting your device.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Yes multiple tickets. The most recent one was texted to me a "completed" yet nothing was resolved. The most recent ticket number was ECM0023990436
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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Longtime customer completely disappointed
Longtime Customer, Completely Let Down — TV, Internet, and Mobile I’ve been with Comcast since before 2000, through an acquisition of my original provider, and across multiple addresses since. At this point I’ve been more loyal to this company than most companies deserve. Here’s where that loyalty h
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Xfinity Compliments
Xfinity stopped caring about customers
Longtime Customer, Completely Let Down — TV, Internet, and Mobile I’ve been with Comcast since before 2000, through an acquisition of my original provider, and across multiple addresses since. At this point I’ve been more loyal to this company than most companies deserve. Here’s where that loyalty h
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Xfinity Compliments
Xfinity does not care about customers
Longtime Customer, Completely Let Down — TV, Internet, and Mobile I’ve been with Comcast since before 2000, through an acquisition of my original provider, and across multiple addresses since. At this point I’ve been more loyal to this company than most companies deserve. Here’s where that loyalty h
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Xfinity Compliments
Upload speed very inconsistent
I have been having inconsistency with my upload speeds. Sometimes it will be 300+ and other time it will be 40 or less. I have an S34 modem. Please check the signal quality and confirm the correct configuation is on the modem. I am on the 2gb plan.
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Your Home Network
Schedule Cancellation
Need to schedule cancellation of wifi plan for a soon date.
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Your Home Network
Good morning @user_x0aj0b. Did you have a ticket created for this issue?
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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I know most folks that play Apex typically main that game as it requires many hours of dedication, if other games or services are working properly as the original poster mentioned. The issue may be limited to the game servers, @user_e0uhz6. As someon
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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user_hmgn3d thank you for using the Xfinity Community Forums page. This is an excellent question, so if you are connected to any wireless network, your data would come from said network as long as you remain connected. There are some special niche ca
Data usage
Have a question. If my mobile device is connected to my wifi at the house why is my data being used up?
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Hello @Phillosophizing, and thanks for reaching out and expressing your concerns on our Xfinity Community forums! I can see you've done extensive troubleshooting to isolate the source of the issue, and we appreciate the detailed information you've pr
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Frequency-specific ingress at 789 MHz, likely line/plant fault, all purchased equipment ruled out
I have a persistent ingress problem that I've isolated to the line itself, and I need a line-maintenance/network investigation, not a standard level-check visit. The fault: Continuous uncorrectable codeword errors concentrated on the downstream channel at 789 MHz (accumulating tens of thousands per
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