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Hi there, user_2jlv7k! Thanks for your comment. Are you still experiencing issues with the audio?
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
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UPDATE Oct 23: Finally got an answer on my DM thread with support. The Xi6 has audio limitations making it impossible to use a single setting that works for all sources. Auto Detect traps stereo sources in a 5.1 container that can't be upmixed
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Internet going out
My internet keep going out every few hours and blinking green every time when I reset it works then does it again
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Your Home Network
Thanks for allowing us to help with your rate concerns, user_rbhm8h. To recap, you’re subscribed to our 500 Mbps plan at a base rate of $45 per month for five years, before taxes. A prorated credit of $32.62 was applied to the account following
Request for written confirmation of my existing Internet plan
A representative confirmed my existing Internet plan and its five-year price guarantee in chat, but I have not received an email documenting the terms. Please help retrieve a copy of my existing service order or send a new written confirmation to the email address registered on my account, including
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@user_6134ax Here is a great link https://www.xfinity.com/support/articles/peacock-premium-offers that will show to get Peacock activated. Let us know if this works or not. My team is happy to assist.
Peacock premium for platinum members
Hello. I’m an Xfinity platinum member and although I have my peacock premium perk activated I don’t have access to peacock premium. Is there a process I need to go through to activate this perk?
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Fantastic, I'm happy to see that they were able to get out sooner than expected! Did you have any other concerns that still need to be addressed?
Exterior cable box won’t close
I just saw that our exterior cable box is wide open and the cables are exposed to the elements. There are too many cables coming out of it to properly close it and I don’t want to touch the cables.
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Double Billed
I was on the phone with an agent from comcast and it was taking forever for them to process my payment so I decided to log in online and make my payment there. After I make my online payment the phone agent says OK I got your payment processed sir! and I was double billed. My bank can't cancel the p
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Billing
Hey @proxima! Are you still experiencing issues with your new line at this time?
Unable to make calls
I just moved over to Xfinity voice over the weekend from AT&T and have been unable to make phone calls. Some texts but calls fail. Getting ready to jump back to AT&T. What gives? I'm on an iPhone 16.
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jwb2 - We would appricate the oppurnity to help in every way we can! Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversa
Customer service is the worst!
I spent almost the entire day today, mostly on hold, with Xfinity Mobile support. On September 13, 2026, I paid off my wife's phone and watch. I was shocked to get a new bill still charging for the paid off equipment! The first person I spoke with was very rude so I asked to speak to his manager. He
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Request for Installation Fee Refund
I was informed that a technician needed to visit my home to run new wiring for the installation. However, this was entirely unnecessary as a functioning connection was already in place when the technician arrived. Because this service was not required, I would like the $100 fee credited back to my
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Billing
Internet won’t connect
I’m trying to activate my Internet but it won’t work
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Your Home Network
Did you ever get this figured out? We were told we needed to update passwords by xfinity this morning. I did and now I can’t get into my emails on my iPhone 16 it says “ password is wrong”
Customer service phone number
I want to talk to a live person. Please give me phone number for cable customer service
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Someone called and left me a message yesterday morning that they were coming out. When we got home, the box was secured. So they came out the next day instead of waiting until Saturday, which was nice.
Exterior cable box won’t close
I just saw that our exterior cable box is wide open and the cables are exposed to the elements. There are too many cables coming out of it to properly close it and I don’t want to touch the cables.
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SOS issue
My phone is stuck in SOS just like all the other forum threads. Don’t get Xfinity they are horrible
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Network
If they owe you a credit..don't hold your breath.
Need Assistance Cancelling Xfinity Internet Service
Hello, I would like to cancel my Xfinity residential Internet service at the earliest possible date. I have contacted customer support multiple times regarding my monthly bill and cancellation, but I have decided to discontinue the service. I am not interested in promotional offers, plan changes, or
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user_r3an4j Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
XfinityVictor
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Credit not sent to me
I left Xfinity over a year ago. I left with a credit of $1123.76 due to over billing by Xfinity because you lost my mobile phone trade ins for months. I've been told several times that I would get refund and have received emails saying it would be credited to my account. I have received no credit. I
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