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Outage in the neighborhood not getting help. Do not see any trucks in the surrounding area coverage has been out for over 24 hours no storm damage in the area.
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Your Home Network
No Show Three Times to Date Drop Bury Request Ignored Forgotten Cable Above Ground Since June 22
On June 22 Xfinity performed a service request at a house several houses away from ours, but had to hook the orange cable cord to the pedestal at our property, looping over our property and extending along our street towards the next pedestal, several houses away. The person who performed that reque
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Customer Service
@user_we5h8x Thanks for sharing your experience with us. Our apologies for the wait at the store. We can share your feedback. Our Xfinity App is free and has a section for feedback! I think this is a great suggestion to have a drop off-line for equip
Equipment return.
I’m extremely frustrated with the process for returning Xfinity equipment at your retail stores. I came in for what should be a simple two-minute transaction: hand over the equipment, have it scanned, and receive a receipt. Instead, I’m required to wait in the same queue as customers purchasing phon
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Hi @irish91,Do you happen to know what show, movie, or event was being displayed when you were attempting to access the NBC channel?
Using Amazon fire tv and another fire stick nbc not available
NBC is showing an error code of “ we’ve got a location issue. Unfortunately, we cannot play this video within this market “ I have deleted the app and reinstalled still getting the same message.
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Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
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Customer Service
user_tolsry Our team is here for you and is happy to help you. I will be honest with you, our team is required to ask for the same details the agents on the phone asked for. Once you have that information let us know and we will be happy to help you.
Phone replacement
I tried to call you guys but I don't have the information they're asking for. I just need to know if I have an upgrade available for my device because it's cracked.
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TV box not working
Tried rebooting and no connection from exfinity connection
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Non-X1 Service
Equipment return.
I’m extremely frustrated with the process for returning Xfinity equipment at your retail stores. I came in for what should be a simple two-minute transaction: hand over the equipment, have it scanned, and receive a receipt. Instead, I’m required to wait in the same queue as customers purchasing phon
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Customer Service
user_gacwd4 Hello! One thing to check is to make sure you are using the latest Xfinity Stream firmware, which should be version 8.12 or later requiring Fire OS 6 or higher to run properly. Here is a link that shows the minimum requirements for using
Xfinity Stream crashes but only on latest generation Firestick
Amazon Firestick HD 2nd Gen. S/W version OS 1.2 Fire TV Home Version 1.72.0.297062.0 I have a new Firestick as well as several older Firesticks. I have no issues with the older units. All are running off of the same WiFi. It isn't an issue with the TV... when I swap firesticks, the issue stays with
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@binaural2000 Thank you for taking the time to reach back out to us, at this time there aren't any updates that we can provide. Our engineers are still working to resolve the issue. We truly appreciate your patience.
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Phone replacement
I tried to call you guys but I don't have the information they're asking for. I just need to know if I have an upgrade available for my device because it's cracked.
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Customer Service
user_f0bxt3 I'm sorry to hear that you're still having issues with the Apple Mail client. Have you tried a different third-party client to test sending/receiving emails as well? I ask since you have confirmed you are able to successfully send emails
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
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Customer service / account issue
Formal Complaint and Request for Immediate Escalation Dear Xfinity Customer Service / Executive Escalations Team, I am submitting a formal complaint regarding a serious account-access and customer service issue that has left my Xfinity account suspended and prevented me from being able to access or
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Customer Service
Xfinity Support
I have been incorrectly charged for a mobile account I did not sign up for, nor use. The line has been successfully canceled, but I am being penalized with an overdue balance for a period when the line was never used or activated. I need an agent with Tier 2 authority to backdate the cancellation da
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Plan
Thank you for reaching out and bringing this to our attention, @lonf . I'm very sorry to hear about the damage to your lawn and driveway resulting from the recent work. We definitely understand your concerns and would like to take a closer look into
Property Damage Claim
Our neighbors had a cut wire that they reported on July 2nd. Xfinity showed up un announced on September 5th. The work resulted in damage to our lawn, driveway, and our other neighbors driveway. The work is not complete, but the damage to the driveways will require repair, and the hump that was crea
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Looking to transfer my phone number to a new carrier, says account is not verified
I need to cancel my XFinity Mobile service and transfer my phone number to a new carrier. I am trying to get the Security Pin, but XFinity won't allow me because my "It looks like your account is missing a verified contact method". I no longer live near an XFinity store, and it seems to be impossibl
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Devices
@user_k7wpv7 Were you able to find any outage info on that site or in the app ?
Frequent Outtage
I’m honestly getting tired of Xfinity internet frequent outtage here it’s almost every week and this is affecting my work productivity being a WFH, what’s really going on? have had to go seat and work at a starbucks every other week! this is crazy
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user_3jbdlv Hello! Thank you for reaching out to us here on our Community Forum. This can mean that while your house is pre-wired and ready, the cable line outside may not be connected to the tap; this is what allows services to be able to go into th
I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go.
I did not request any underground cables to be installed. This is a brand new house and is pre wired and ready to go. Please explain what you are talking about I really don't understand what you're talking about. Please respond asap
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@user_758n64 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, you are experiencing a service interruption, but the app is stating it is due to weather? Have you confirmed with your neighbors that they have
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Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
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