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Additionally, when it rains, the reliability of the internet connection gets even worse.

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

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Hello user_ea5jz9 so sorry to hear you are having difficulties accessing your member benefits. Have you tried a different browser, an incognito browser window, or clearing browser history and trying again?    

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Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"

I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he

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naholub. Thank you for sharing the additional modem signal details and event log. I can definitely understand why this has been frustrating, especially since the issue is happening repeatedly and requires you to power cycle your equipment to restore

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T3 time-out error

Apologies if this thread is redundant, but similar issues seemed to be resolved through private DMs. From the start of the month until now (the 12th of July, 2026), I have noticed a severe decline in connection quality and stability. I have tried power cycling my modem and router and checking the ca

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Cable

Keeps dropping while in watch TV

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My emails

Just searching for my Xfinity emails. Thr connect.xfinity.com is missing

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I was very happy to get that adjustment done correctly for you from here. Thank you again for choosing us as your provider. You should see those adjustments on your Xfinity app in the next couple of days.

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Unable to get promised bill credit through phone support or link provided

Hello, we had an outage of our Xfinity internet service since the evening of July 3rd. After several repeated phone calls to support to attempt to schedule a service call and being unable to speak to a human to do so through the phone system due to an "outage in your area, we can't help you over the

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user_8wze1e Thank you so much for reaching out for help with your billing concerns stemming from a monthly increase. Anytime a bill is not what you are expecting can be a great reason to reach out, and we appreciate the chance to make sure you are ta

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Billing Dispute for Unexpected Charges Following Promotional Rate

Whom It May Concern: I am writing to formally dispute the charges on my Xfinity account following an unexpected increase in my monthly bill. I had been paying $40.00 per month for my Xfinity service. Without any prior understanding that my bill would increase so significantly, my monthly charge rose

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My emails

My Google icon disappeared, and I can't get to my Xfinity emails

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Me too! Still cannot access benefits!!!! - [Edit]=PII

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Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"

I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he

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To be completely transparent, whenever there is an active service interruption flagged on an account, it mirrors that same status on our side. Because of how the system is, it blocks us from running standard troubleshooting tools or scheduling a tech

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Internet keeps dropping, impossible to schedule a technician

Internet keeps dropping repeatedly. Outage tool shows 'network damage' but outage map shows no cluster, appears isolated to just my address. Automated app/phone/chat won't let me schedule a technician or even speak to a human because there is a “reported outage” which is just the automation picking

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Ms Now

I am unable to open Ms Now on my phone

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Thank you for allowing us to help you @user_u67f7b we got your email verified in all of our systems and you are all set! Please feel free to create a new post if you need any assistance in the future.

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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@trims You're welcome! I am glad that you were able to get the correct box. Was there anything else we could help you with?

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trade xg2v2-s for xg1v4

I requested new equipment and received 2 Xi6-T boxes. I have a 4k TV and need to trade old XG2v2-S for new XG1v4 and return one of the Xi6-T boxes. How do I do this?

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Billing Dispute for Unexpected Charges Following Promotional Rate

Whom It May Concern: I am writing to formally dispute the charges on my Xfinity account following an unexpected increase in my monthly bill. I had been paying $40.00 per month for my Xfinity service. Without any prior understanding that my bill would increase so significantly, my monthly charge rose

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Equipment Retun Label

I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou

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Internet keeps dropping, impossible to schedule a technician

Internet keeps dropping repeatedly. Outage tool shows 'network damage' but outage map shows no cluster, appears isolated to just my address. Automated app/phone/chat won't let me schedule a technician or even speak to a human because there is a “reported outage” which is just the automation picking

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