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jg8875 I am glad to hear the technician was able to get everything back up and running for you! Please let us know if you have any other concersn we can assist you with.  

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Pretty sure cable bury crew cut my... no internet

I've had working xfinity for a couple weeks and it's great. Today the crew came out to bury the fiber line from the road to my house. While they were out here the internet stopped working and I have no connection at all. How can I get a tech out here to run a new temporary line or troubleshoot this

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Well, despite over 3 weeks of back and forth messaging via chat and phone and multiple attempts at scheduling a bucket truck to change our primary wire from the utility pole to the house, we have had either repeated visits by clueless 3rd party contr

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How to replace above-ground cable line

We just finished a home remodel and need to have the cable line replaced between the utility pole and the new weatherhead (service head) entrance to the house, but every time we try to schedule a service visit requesting a bucket truck through Xfinity they keep sending regular 3rd party installers i

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reposting this DAILY just to save one soul from ever doing business with this company again.

Please do not sign up - go to Mint, cricket, Verizon, tmobile - literally anything else is better than this company.

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bluzman99 Thanks for reaching back and letting us know. Let's try this link to see if you can get us a DM. https://forums.xfinity.com/direct-messaging How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" i

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15 calls and 15 failures for Xfinity

How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast

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Good morning It's been 7 days and have yet to hear anything. I sent my info in a privat message and nothing. Maybe I sent it to the wrong xfinity gabriel?

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15 calls and 15 failures for Xfinity

How can I talk to a US based costomer service rep with out waisting time calling in? I have a issue that I called about 15 times that never gets fixed and everytime they say it will be fixed and sent up to the right people and never does. Every call has been a minumum of 1 hour and a incredible wast

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Okay is there anyone that can help me get the box put in so they can do the drop i already ha e the install. They ran from box down the street and when they came to do install maintance changed it to they were putting in a box across the street from

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Install issue

I have been trying to get internet in my home since August. They have sent numerous people out to fix the problem. Finally someone came to fix the drop. Then the tech that does install came out and said they are having a maintenance problem at the box. So he does install and comes back and says they

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Cancelling Subscription

Hi, I already signed up for Xfinity service at my new address and need to cancel my current service. can someone help me with this?

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We would be happy to look into this with you @user_osq3pr  Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or  https://forums.xfi

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Download recordings not showing up on iPad

I have an issue with recordings I have downloaded on my iPad - current IPadOS version 26.2- ipad storage is 128gb used only 27.09gb with over 100.91 available. When look at the stream app in settings - it shows version 7.24 and shows 5.32 documents and data along with downloaded videos- 9 total vide

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@user_jzxk3o Xfinity WiFi hotspots are included with your internet plan. You should not use the "xfinitywifi" public hotspot as your primary home internet because it's less secure, shares bandwidth, and can have stability issues. You should log in to

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Xfinity Mobile

Hello, is the “Xfinity mobile” WiFi hotspot free with my 400 mb/s plan? I’m concerned as my phone has been automatically connecting for months and I don’t have a mobile plan with Xfinity.

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SIM CARD LOCKED AFTER PHONE BEEN PAID OFF SINCE 2023

My phone was unlocked by Xfinity back in 2023 and for some reason it’s locked again I’ve been chasing Xfinity to unlock my phone for the longest time and they always give me a stupid excuse. I’m getting to a point where I will seek legal advice

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Email not on my phone [Edited]

Email doesn’t come through on my phone i need help

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Just to close this out. Finally was able to get ahold of someone through the 1-800 number that Tuesday night.  We were told that a tech would be available on Saturday to look at the issue.  I was understandably not impressed with that; how

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Pretty sure cable bury crew cut my... no internet

I've had working xfinity for a couple weeks and it's great. Today the crew came out to bury the fiber line from the road to my house. While they were out here the internet stopped working and I have no connection at all. How can I get a tech out here to run a new temporary line or troubleshoot this

Question

We would be happy to look into this with you @user_aaocq1  Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or  https://forums.xfi

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Why can't I upgrade my phone lines?

Account is in good standing and phones are in excellent shape. Makes no sense to me. I love the savings and value that I am receiving with xfinity but not being able to upgrade is very problematic.

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@user_fcddwd Hi there! Thanks so much for posting publicly. Since we already received your direct message, we look forward to assisting you there! 

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Partial refund-returned new iphone

Hello, I am requesting resolution regarding an unresolved refund for an iPhone order that I returned months ago. On 11/9, I ordered a new iPhone 17 under a 24-month payment plan. My card was charged $84.38, which included the first month’s payment and sales tax. The phone was backordered and deliver

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Can't delete users from account

why cant i delete users from my account

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user_10ig2a We are sorry to hear this, please send us a DM to Xfinity Support with your full name and address so we can better assist you.   To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or  https://fo

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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