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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Transfer services
I as in the middle of transferring my service my new address was accepted then the page refreshed as I grabbed my card to pay for the prepaid refill now it’s saying new address is already taken.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
RE: Cancellation Not Processed
Hi I requested my service be cancelled September 28th 2026. I checked my bank statements and I see that I have a full bill for October 5th. I've seen a "we're working on it message" regarding my cancellation request but no final bill nor confirmation. How can I get this resolved?
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I too will be dropping Xfinity if this isn't resolved very soon. Other than a short gap (when we moved and Xfinity was not available) we have been customers for 40 years.
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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I'm having same issue as well TVAPP-00209
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
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BufferingForNoReason Thanks for reaching out! Have you had a chance to go through the Connection Troubleshooting Tips that @EG suggested?
Unstable internet
I’ve been having ongoing connection issues for about the past two months, and it’s becoming very frustrating. The connection becomes unstable at random times throughout the day and night, even when I’m not doing anything bandwidth-heavy. Most of the time I’m only watching YouTube at around 720p and
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Troubleshooting slow speed, identified high upstream transmit power
I'm subscribed to 1,200 Mbps internet service, but my Netgear CAX30 is consistently getting approximately 400–425 Mbps download on the Ookla Windows desktop app over gigabit Ethernet. I've factory-reset the gateway, confirmed Traffic Meter is disabled, tested multiple servers, and checked the coaxia
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Your Home Network
Cancel Service
Good afternoon, I’ve had Xfinity for approximately a couple of years. the customer service when it comes to needing someone to troubleshoot for instance, when my security modem was not working, the customer service was consistently inconsistent, either you could not reach anyone, you definitely coul
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Getting Started
Hello @albundyfan95eheu7r7e737e, great question. If you already have an ETDS account set up, which was done from the link on the redemption page, the tickets should have been added to your account. If you need to change the date you originally select
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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Need confirmation of cancelation
Called to request cancelation but did not receive confirmation number
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Customer Service
user_9ndfri Hello! I'm sorry to read of the trouble you are having with your phone and our system reporting the phone as stolen and that our support teams have not been able to help. I wish our peers were able to help you with this already, but I'm h
Phone blacklisted
I purchased a new phone from XFINITY the intent on trading my old phone into XFINITY. My phone was originally purchased from XFINITY and has been in my possession ever since it was not stolen. XFINITY placed my phone on the stolen list. This mess has been going on for over two months. All XFINITY do
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Greetings, @user_ilrdle! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this equipment update. You have definitely come to the right place for assistan
Equipment update
The site says I am eligible for an equipment update but all it says is we will get a "new TV box". We just got a new set top box a few months ago. Can you tell me what the upgrade is for? Thank you.
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@XfinityAmira I have a question what if the date we picked we can't make is there anyway to change the date of the tickets or not
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
Question
Phone blacklisted
I purchased a new phone from XFINITY the intent on trading my old phone into XFINITY. My phone was originally purchased from XFINITY and has been in my possession ever since it was not stolen. XFINITY placed my phone on the stolen list. This mess has been going on for over two months. All XFINITY do
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Customer Service
The problem does not seem to occur on my TVs or Iphone. I have always, for years, used my laptop to watch XStream recordings without an issue. The cleverest workaround to our current issue (and maybe the only one that works) I have seen to watch ACTI
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Equipment update
The site says I am eligible for an equipment update but all it says is we will get a "new TV box". We just got a new set top box a few months ago. Can you tell me what the upgrade is for? Thank you.
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Customer Service
Xfinity door bell
I never had a door bell installed at the location, so how would I install my door bell camera
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Devices and Equipment
So Internet Essentials does have an application process that is required to either get back on the program or start it in general. They have a dedicated phone number of 1-855-846-8376 (1-855-8-INTERNET). They have a great team, and I am sure they wil
question in regards to plan type
I used to be on the plan that was cheaper then what im on now Im trying to make a payment however i wwant to see did the plan i was on discontinue? I still receive state benifits was this plan discontinued?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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New Construction Home – Underground Internet Installation & Conflicting Cost Information
Hello! I'm currently building a new home in Naples, Florida, and would like assistance with a new-construction serviceability assessment. I recently spoke with an Xfinity sales representative who confirmed that my address is serviceable. However, I received conflicting information regarding undergro
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