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I want my money back it was paid in full. If I am forced to change my bank account then I will be asking for a lot more then the payment you stole from me!
Charge for a closed account
You took a payment out of my bank account on a closed mobile account. I WANT MY MONEY BACK IT WAS PAID IN FULL AT THE TIME OF CANCELATION!!!!
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Charge for a closed account
You took a payment out of my bank account on a closed mobile account. I WANT MY MONEY BACK IT WAS PAID IN FULL AT THE TIME OF CANCELATION!!!!
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Billing
Assistance connecting to internet service in a bulk community
I am a new homeowner in a bulk community and the previous owner's account is still active. I’ve been having issues setting up an account to link to the neighborhood’s bulk service agreement. I’ve been told that since there is an active account at this address, they would not be able to assist me unt
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Your Home Network
Billing issue
Hi. When I went to get the box from the store I was told that my online promo was applied incorrectly. This was for a brand new account I had just created as a new customer. He said that he would have to make a whole new account and could even spell my name a little different because I had already m
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Billing
Hi Justin, apologies if you’re seeing this twice. Xfinity seems may have deleted my first response but I’m not sure so I’m sending again just to be safe. DO NOT let them raise your bill hun. They tried to tell me that “my promo was up and that why m
My bill just went up from $55 to $94
My internet bill just increased from about $55 to $94 per month. I only want internet service and do not want TV, phone, or mobile bundled with it. At $94, I’m going to have to look at other options. I know Xfinity NOW offers lower-cost internet service, and I haven’t yet researched whether Race Com
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Cancel my internet
I no longer need my internet as I am currently deployed overseas. Thanks you.
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Customer Service
Do NOT let them do that! When did you get your $55 plan? You should have gotten an email around that time And/or an extra cost on a bill charging you for a one time payment locking you into that $55 for 5 YEARS…..XFinity does this to PPL THINKING THE
My bill just went up from $55 to $94
My internet bill just increased from about $55 to $94 per month. I only want internet service and do not want TV, phone, or mobile bundled with it. At $94, I’m going to have to look at other options. I know Xfinity NOW offers lower-cost internet service, and I haven’t yet researched whether Race Com
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Internet outage
I live in Colo springs and I have Xfinity. I play online games and have zoom calls every now and again. My Xfinity WiFi keeps going out every hour or so and it’ll turn back on in a few minutes. The problem hasn’t been fixed ever since I reached out to Xfinity and whenever I call it’s a dumb AI that
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Devices and Equipment
Add a name to the Bill To address line on my statement
Hello, I need assistance adding my partner’s name to the 'Bill To' address line on my statement. thank you!
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Billing
how to cancel account online
Help! I want to cancel my account and can't figure out how.
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Your Home Network
I’m having this issue (something went wrong please try again) with the Paramount+ app on X1 and I am stunned to see it’s been reported and escalated for 7+ months with no resolution. What kind of customer service is that?!
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Hi, i attempted to do this, and i also attempted to see if the issue was still persisting. It is still an issue, its doing the same thing, and i did not link a phone number to my xfinity id, i used my email. When i go to that link you provided, and f
Xfinity ID not recognized as a customer even though Internet is active
I’m a new Xfinity Internet customer. My Internet service is active and I’m currently connected to my new Xfinity Wi-Fi, but my account is not being recognized correctly. I can successfully sign into my Xfinity ID, and I have received emails from Xfinity confirming my new Internet service and Wi-Fi i
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Need help cancelling my account via text.
Hello, I want to cancel my service without need to call. thanks
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Customer Service
@user_pb Did you ever get this resolved? I've been having the same issue for almost a month now...two brand new modems later. Was just in a game and got shot with 19% upload packet loss at the exact moment I made a manuever to evade tha
Gaming Lag and Packet Loss Issues
Hello, I am having significant packet loss and network interruption issues when gaming on a PS5 with wired (Ethernet) connection. I have tried all of the basic, recommended fixes (restart modem, check wires, replace Ethernet) and nothing seems to work. I am realizing the more I look into it, packet
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Same question, please fix it!
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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My bill just went up from $55 to $94
My internet bill just increased from about $55 to $94 per month. I only want internet service and do not want TV, phone, or mobile bundled with it. At $94, I’m going to have to look at other options. I know Xfinity NOW offers lower-cost internet service, and I haven’t yet researched whether Race Com
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Your Home Network
Thank you for providing these details. I understand how concerning this situation is, especially given the loss of your mobile numbers and watch line, as well as the questions surrounding the balance that appeared after your payment. Please send us a
Lines Disconnected Without Warning!!
I need this matter escalated to Executive Customer Relations/Executive Resolutions and I need the existing escalation ECM0025494552 kept open. Xfinity disconnected 3 mobile lines and 1 watch line. I initially contacted Xfinity because my service was disconnected, and an agent told me my amount due w
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I want my money back!!!!!
nospeedatall
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Charge for a closed account
You took a payment out of my bank account on a closed mobile account. I WANT MY MONEY BACK IT WAS PAID IN FULL AT THE TIME OF CANCELATION!!!!
Question