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Error TVAPP-00502
I've already turned my router off and on, deleted my cookies and cache, tried my other computer, turned my computer off and on and updated my computer as well.
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Xfinity Stream Website
Hello @user_jly58g, and thank you for reaching out on our Xfinity Community forums! I can understand how frustrating that activation loop would be, especially with a brand-new watch and after already contacting support several times. Since yo
Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
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Two technician visits haven't fixed chronic internet drops
My home internet has been slow and dropping for months. Two technician visits haven't fixed it, and Xfinity's own diagnostics still show a signal problem. Requesting Xfinity Support contact me by DM to escalate.
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Your Home Network
@user_3da56d Thank you for taking the time leave us with some feedback on your recent experience. We would strongly recommend providing that feedback through our form as it will go to the appropriate teams that can make changes to make that a better
Wow…..AI now trained to “LIE”
I called Xfinity this morning to resolve an internet issue and had a very unsettling experience with the representative I spoke with. The long pauses, glitches in the voice, and robotic responses made it sound very much like I was speaking with AI. I directly asked, “Are you human?” and the response
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@user_a97cjb Thanks for adding a post to let us know what happened, and welcome to the Xfinity family. Porting a number from a different carrier requires that line to be active until the porting is done. When it's completed, that account and service
Phone number and service
I recently just joined Xfinity mobile plan and had my phone number switched over from my metro to Xfinity I just cut off my service for metro because I was told by and Xfinity representative that it would be fine but now my service isn’t working
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Good day dbishop728 and thank you for taking time out of your day to share with us your experiences after that scheduled maintenance took place in your neighborhood. I work from home myself, so I know exactly how impairing it is to be without service
Lousy tech support and customer service
We had a scheduled maintenance in our neighborhood and never regained service after the job was completed. I went into the local store here in Lafayette and they wanted to help, but could not because they are heavily restricted. They use to be the one stop shop for getting issues resolved, but Xfini
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Good afternoon @devinelizabethshoemaker, and thank you for taking the time to post your recent experience with trying to get a screen repaired on a mobile device. Our team can review your account to see what options we have to assist in getting that
Formal Escalation: Unacceptable Xfinity Mobile Care Options for Broken Screen
I am writing to formally escalate a major issue regarding my Xfinity Mobile Care protection plans. I have been paying $15/month per line for about three years on two of our lines and have never filed a single claim. The primary reason we signed up for this care plan was Xfinity's explicit promise of
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Billed after canceling
For years I’ve had to go back & forth with customer service about the mobile balance appearing after I’d cancelled the mobile service, they removed the balance after many phone calls & now it is on my credit report. Needless to say I’m cancelling the entire account, I’m not healthy enough to keep up
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Billing
Internet service suspended despite a installation plan confirmation.
I am reaching out through this platform because I had a 3 hour phone call with 8 different agents who bounced me around like they were playing hot potato. I had to cancel work today and I am at risk of losing my job because Xfinity will not honor the installation plan I set up yesterday. I paid the
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Your Home Network
I want to change to wifi only HELP
I have been paying for television and I don't even own a television! Please please please help me to change to wifi only. I spent almost 2 hours on a phone call to service and they said it was changed and emailed me the order yet I am STILL being charged for the tv service
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Your Home Network
Internet outage since 8/24/26
I have not had internet or security since 8/24/26.I have had 2 technicians visit my home and spent hours on the phone. My problem requires underground work. No one can tell me when it will be resolved and I was offered a 56 dollar credit on my 200 per month bill. I am a long time customer! I work fr
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Your Home Network
Good afternoon @user_uhxxnn. Our team can assist you with answering any billing questions you have. If you could send our team a direct message with your full name and full address, we can look into your bill. To send a "Direct Message" ("Private")
Billing ERROR
I changed my service on 8/31, and my cable package was immediately downgraded per my request and channels removed. HOWEVER, I am still being billed at the old higher rate because I "changed my plan after the bill had already gone out." If Xfinity can make the programming change immediately why can't
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Gigabit X2 Service and MoCA
My neighborhood is currently undergoing upgrades for Gigabit X-Series service. My understanding is that currently, only the XB10 Gateway and XB4 modem support he X2 tier. With the devices there appears to be a conflict with MoCA (Multimedia over Coax) technology which results in the speeds of X2 ser
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Your Home Network
Unable to redeem Peacock benefit
Seeing that my Xfinity account had recently crossed over into the Platinum tier, I figured I'd go about redeeming the Peacock Premium benefit I'm now eligible for. Xfinity's membership benefits page prominently lists 'Peacock Premium, on us' as a benefit offered to Platinum and Diamond tier members.
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Customer Service
Howdy user_r1clh6 👋 If you're still not able to connect to your internet network at home, we're here for you! Up to this point have you attempt to restart your modem or troubleshoot directly through the Xfinity app? If you haven't, I would definitel
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My WiFi box is plugged in but it says there’s no internet connection
When I did the password it says that there’s no internet connection
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