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Unable to get an expected time for service outage repairs

My wifi has been down since early this morning. I received 2 text messages saying that my internet was expected to be fixed by 1:15 pm. It is 6:45 pm. My WiFi is still down and I have not received any other messages stating that the expected time frame has been changed. I tried using the app and cal

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Customer Service

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Repeated brief internet outages

I’m experiencing repeated brief Internet outages/latency spikes almost daily in zip 94118. I’ve continuously logged 1-second pings to my LAN router, cable modem, Xfinity first-hop gateway (76.102.36.1), and 8.8.8.8. During the events, my router stays

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Your Home Network

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No I did not transition to YAHOO. For Some reson it is there & I do not know how to make it gone. I am 82 years old & always wait for daughter to come visit to fix it for me. If I try fixing something it does not work. I have the same thing u

ckp44

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4 minutes ago

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comcast.net email

want to log into my comcast.net email

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Official Solution

Thanks again for taking the time to post and giving us the opportunity to review the charges on your account! I'm glad we were able to confirm that the issue was resolved by swapping out your gateway, which was not performed by the technician that vi

XfinitySean

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5 minutes ago

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Requesting waiver of a $100 Technician Recovery fee (billed Jul 31)

I’m asking for a $100 “Technician Recovery” charge on my July 31 bill to be reviewed and removed. Here is the full timeline: 1. I self-installed service at a new apartment. Speeds were far below what I’m paying for. 2. I called and a technician was dispatched. He spent several hours testing and conc

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I've unplugged box..checked cable connection..cant watch anything without pixelating Pixelation happens when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem

BruceW

 commented 

21 minutes ago

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Pixels all over my screen

I've unplugged box..checked cable connection..cant watch anything without pixelating

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Thanks for updating us on that @user_oppodn.

XfinityAbel

 replied 

22 minutes ago

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New Account

I’ve been frustrated with my T mobile bill because it’s very expensive. My husband has end stage renal disease and he is on dialysis so we need to lower our bills. We decided to come to Xfinity on Friday August 14. This is actually my wedding anniversary but it was important to us to bring our bill

Question

Hello Angrycustomer89 thank you so much for sharing your experience here via our Xfinity Forums. What specific console is this happening on, or is this happening on a PC? Is it always the same game that does this, or is it any online game played? Is

XfinityAlfonso

 commented 

27 minutes ago

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Random Internet Dropping

Internet is constantly dropping My internet seems to randomly drop throughout the day. I notice it almost always happens when playing in an online game, I will be disconnected within 5 minutes and my whole home network will need to reboot. I have 3 kids all trying to play games online and it constan

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D

I'm having the same exact issue.

Destiny_Oliver

 commented 

28 minutes ago

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Xumo streaming box setup

I just got a xumo streaming box with my new xfinity account and am having trouble setting it up. Every time I've started the box up, I'll progress through the provided steps until the box prompts "checking your status" when linking my account. It freezes on this message indefinitely. I initially rea

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Imei mismatch at trade in

Imei mismatch at trade in was rejected and promotion was disqualified.

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Devices

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Thank you. I will provide my account information through direct message. To update the public record, Xfinity has now come to my home four separate times, and all four visits have failed to restore reliable service. Before the fourth visit, Xfinity S

homeuser_mirabella

 replied 

29 minutes ago

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Fiber upgrade left all four TVs unusable, and three Xfinity technicians said they could not solve it

Since Xfinity upgraded our community to fiber and replaced our television equipment with wireless digital boxes, we have been unable to use Xfinity television service reliably on any of our four TVs. Three different Xfinity technicians have visited our home. All three told us they could not solve th

Question

user_wzehbz We definitely do not want to lose you as a customer. We will follow up with you here to check in and see how everything went. Let us know if you need anything in the meantime.  

XfinityJeniece

 replied 

33 minutes ago

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

Thanks for your comment, user_44ddpz. I see @Again asked some questions to start with. Can you answer those questions for us?    Thanks for your support, Again!   

XfinityDilary

 replied 

34 minutes ago

 to the conversation: 

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comcast.net

why can i not access my comcast.net email

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Down wire

I reported a down wire last night that is blocking both my driveway and the driveway of my neighbor. I am not an infinity customer. The address for the down wire is 217 Clinton Ave, Eatontown. The wire is on the ground in my driveway and hanging off the side of my neighbor’s house. Please send someo

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Xfinity Compliments

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Outside cable connection to xfinity box

need xfinity to connect the outside cable to their xfinity box. Do i need to pay for that? I can do inside installation myself

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Your Home Network

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I want to report that the store manager Samantha arranged for my husband get $1200 for his phone as a trade in. So we didn’t have to keep the t mobile line open. I am please with the resolution provided by Xfinity.

user_oppodn

 commented 

44 minutes ago

 to the conversation: 

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New Account

I’ve been frustrated with my T mobile bill because it’s very expensive. My husband has end stage renal disease and he is on dialysis so we need to lower our bills. We decided to come to Xfinity on Friday August 14. This is actually my wedding anniversary but it was important to us to bring our bill

Question

Thanks for your comment, user_b61cb3. We'd be happy to help with your billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.   To send a Direct Messag

XfinityDilary

 replied 

46 minutes ago

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Cancel account

I recently opened a new account but just received an automatic payment notice from my previous account (same address). I was told that existing accounts should be cancelled automatically when a new account is created, but sometimes there are issues. This seems to be one of those times. Hope you can

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U

This is the last resort. I may have to get a dish if this doesn’t work 

user_wzehbz

 replied 

47 minutes ago

 to the conversation: 

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

U

Just had a chat with Xfinity billing who said I owed for two months of service and late fees for the cancelled account. Hope you can help untangle.

user_b61cb3

 commented 

48 minutes ago

 to the conversation: 

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Cancel account

I recently opened a new account but just received an automatic payment notice from my previous account (same address). I was told that existing accounts should be cancelled automatically when a new account is created, but sometimes there are issues. This seems to be one of those times. Hope you can

Question

We're glad to hear that an appointment is already set up, and we'd love to hear how things go. We are here to assist in any other way possible

XfinityAlfonso

 replied 

55 minutes ago

 to the conversation: 

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

Question

Thank you for reaching out to our team. I will be happy to take a look at any open order on your account from here for you. In order for me to look into that I will have to ask you to send me a direct message with the full name and complete address f

XfinityJohnG

 commented 

56 minutes ago

 to the conversation: 

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Cancel pending order with unneeded eauipment

Streaming device was accidentally ordered, it is not needed.

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