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Returned Device

Returned a XG1V4 TV box to a Xfinity store, they were out of the XG1V4 and ordered me a new one, just got the order, it's a WiFi Gateway and a WiFi Booster, which the Xfinity store already gave me, where is my XG1V4 TV Box?

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Billing Error

I recently had a chat session asking your support people why they were offering the same service I have, to new customers for $30/mo less. As I expected, the person I was chatting with told me I was not eligible for that rate. They said that they could give me 2GB service to replace my existing 1GB

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And I am using Ethernet for this, not wifi

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Issues with high ping and connection stability

Hello, I need to request for a technician to check the external connection/line to see if there are any issues. It says I am getting the correct speeds. But whenever I try to play a game over this connection at my new apartment the ping spikes every couple minutes and my speed temporarily fluctuates

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I sent a direct message thank you

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Xfinity support

Trying to turn on auto pay and keep getting error saying something unexpected happened please try again

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Upstream locked below 42 MHz on 2 Gig plan — is mid-split deployed on my node?

I'm on the 2 Gig plan in Clovis, CA and getting about 30 Mbps upload against an advertised 293. Looking for help determining whether this is a node issue or account provisioning. What I've done: Replaced my old Arris SB8200 with a Netgear CM3000 (on the Next Gen Speed Tier list). The new modem activ

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Why did I lose two services discount after upgrade

Why did I lose 2two services discount discount after an upgrade to 1G internet Still have two services

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Home phone

Trying to get it turn on but no tone at all also how to get it started

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I just went on my account and tried to turn autopay on and make a payment but the same thing still happened I got the message say something unexpected happened please try again

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Xfinity support

Trying to turn on auto pay and keep getting error saying something unexpected happened please try again

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@user_ced0ob, I just wanted to clarify that the autopay is now working for you. Do you have any other questions or concerns?

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Xfinity support

Trying to turn on auto pay and keep getting error saying something unexpected happened please try again

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Bill

Why an how is my bill so high

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Hello @user_zombie thank you for reaching out on our community forum. I do understand how important it is to make sure that you can manage that payment arrangement. We are unable to make additional payment extensions when it comes to payment arrangem

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Payment extension

Hello, I need an official Xfinity Corporate Digital Care employee to help me secure a brief weekend extension on a locked payment arrangement. My account recently experienced a sudden balance spike due to an unexpected package upgrade. I am doing everything I can to get caught up and have actively c

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Thank you for sharing these details, and I apologize for the frustration this situation has caused. At this point, we'd like to review the account, billing records, and roaming activity to fully understand what occurred. Please send us a direct

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I was told by agent Premium Unlimited would cover International. Now being charged nearly $3,000.

I have spent probably 4 hours on many phones calls or chats with Xfinity agents and have been promised this issue will be fixed. Right now My bill is at approximately $2,400 with another sevearl hundred already for next months bill; and I was assured that my daughter's trip to Japan on her Premium U

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Good evening @user_foexy8! We appreciate you reaching out and letting us know you want to pay the balance sent to collections. These payments can be made online by signing in to your account. Once processed, it typically takes 5 business days to upda

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Collection Recall

Hello. I have an outstanding balance with Xfinity that was assigned to a collection agency. I would like to pay the balance of the debt directly to Xfinity and have the debt recalled from the agency and removed from my credit report. The collection agency name is CBE Group. Who does this request nee

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Okay gotcha thanks for the information! Are you subscribed to exclusively NOW prepaid services including NOW internet and NOW TV?

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Xfinity support

Trying to turn on auto pay and keep getting error saying something unexpected happened please try again

Question

Payment extension

Hello, I need an official Xfinity Corporate Digital Care employee to help me secure a brief weekend extension on a locked payment arrangement. My account recently experienced a sudden balance spike due to an unexpected package upgrade. I am doing everything I can to get caught up and have actively c

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