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Just checked again this morning - my Call History now also available again.
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message.
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user_el4art, We appreciate your feedback. Take care.
Xfinity telephone number
Due to no live help, no phone number and a constant link run around, I am seeking alternate service providers. Terrible customer service. [Edited: "Solicitation"]
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Nope, not by you or any other "Official Employee" or robot. It is obvious Xfinity does not want callers, or their number would be readily available. Thankfully a "visitor" to your site did answer my question. Maybe Xfinity should hire her. She has t
Xfinity telephone number
Due to no live help, no phone number and a constant link run around, I am seeking alternate service providers. Terrible customer service. [Edited: "Solicitation"]
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So far internet and TVs are working. Thank you for responding so quickly. I have no luck trying to call.
How do I get repair service for cables line detaching from house and falling with 8 feet of ground.
Comcast cable has started detaching from house and is about 8 feet off the ground. How can I get someone to come repair?
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@user_jtrt43 read the forum posts for Pete’s sake! Take it in to a xfinity store. Or call customer service, sheesh.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Hello, @user_99v9zb thank you for taking time to follow up. Reviewing, I'm seeing the engineer ticket has been closed. I had seen that you mentioned the activation button wasn't showing on a different reply. - Have you attempted all emails associated
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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Obtaining new equipment. Updated boxes for my TV
We are experiencing pictures that are interrupted by fuzziness during programs. Our equipment is 3 years old and I'd like to obtain the latest versions.
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Channels and Programming
I just logged in again to check, and still no activate button.
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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Official Solution
@user_3i1znx Thank you for working with us! We were able to get your concerns addressed. In the event you need assistance in the future, please create a new post. We hope you have a great day and take care. Bye for now!
Outage marked Resolved but still no service
I was recently apart of a wide xfinity outage, which has since been marked resolved. However, I still have no service at all. I am very confident it is due to the main service line and xfinity’s network as everything in my house is new and working. I reached out to support but they scheduled my tech
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@XfinityBenny Following up on this ticket (SI075716887). Any progress? As a reminder, I started calling about this issue on March 31, so we're at about two and a half months without any progress or resolution.
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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@user_z6q1jy In one of my conversations with an Xfinity agent, they offered me a credit per month, but then when I asked them to process it, they hung up on me and never called back even though I gave a callback number at the beginning of the conver
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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@user_gnfapg Thank you for letting us know our CSA team was able to assist you! Is there anything additional I may assist you with today?
Need help linking a new standalone account to my Xfinity ID
I recently set up a standalone landline account for my elderly mother. I am trying to link her account to my existing personal Xfinity ID so I can manage her bills, but the automated web tools are giving me errors due to a mobile phone number conflict. Can an official employee help me link these?
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How do I get repair service for cables line detaching from house and falling with 8 feet of ground.
Comcast cable has started detaching from house and is about 8 feet off the ground. How can I get someone to come repair?
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Customer Service
user_04dwu4, I am glad you were able to get the assistance you needed. We are always happy to help. Our department is a one-stop shop. We can handle billing, sales, tech support, mobile assistance, and so much more. Take care and have a great day!&nb
Xfinity repeatedly closing my case again and again without completing any work
We're having a case repeatedly closed again and again without doing any work. On 03/04/2026 we requested Xfinity to relocate the pedestal box located in the back of our unit because of a major (invasive) water proofing work done by our HOA that wasn't able to be 100% completed due to the pedestal bo
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user_w7xykz Hello! We are sorry to hear that you are having trouble accessing your channel line-up. We suggest going here to view your channels.
Channel line up
I am about to get rid of my infinity plan which is the best they offer because there is no paper for channel line up I am supposed to have 185 channels the only thing I see is it just keeps repeating… don’t understand why!!!!! Spark light provides a schedule why doesn’t infinity?
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Good Morning, @user_t0bwdr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your install today, it certainly is not what we want for our customers. I would be more
Tech left while I was cutting the grass. [Edited]
I am scheduled to have WiFi installation between 8 and 10 today. Your service reckons arrived at about 9:30 , I was cutting the grass right beside the driveway. he sat for a few minutes and left? [Title Edited: "Personal Information"]
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ElizebethM, Hi there! Thank you for bringing this to our attention. I definitely understand your concern, especially with the line hanging that low from your home. Before we get a technician out, I just want to check, are you currently noticing any
XfinityGabriel
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How do I get repair service for cables line detaching from house and falling with 8 feet of ground.
Comcast cable has started detaching from house and is about 8 feet off the ground. How can I get someone to come repair?
Question