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Thanks for posting on our community forums, Arivas123. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sign I
Tried cancelling technician appointment
Hi, I’m trying to cancel my scheduled technician appointment, but the Xfinity app doesn’t give me the option to cancel. I’ve also tried texting APPT to 266278, but I haven’t received a response. Your phone support is currently closed, and I need someone to manually cancel the appointment. Can you pl
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Tried cancelling technician appointment
Hi, I’m trying to cancel my scheduled technician appointment, but the Xfinity app doesn’t give me the option to cancel. I’ve also tried texting APPT to 266278, but I haven’t received a response. Your phone support is currently closed, and I need someone to manually cancel the appointment. Can you pl
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Customer Service
I don't believe any of these shipping comments from XFINITY. I placed the preorder on 10/16/2026 and started at 8 am. Because of glitches in the system, I ended up chatting with someone to complete my order! Finally, around 9:45 I got it ordered. I w
ETA for iPhone Duo ordered at Xfinity store on pre order day Oct 16
I have no information on when Xfinity is going to deliver my IPhone duo order. Would highly appreciate if they can provide an ETA
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Hey @user_yjbmb2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity X1 set-top box activation process. A great and helpful support page would be our 'X1 TV Box activation
Hate xfinity
Nothing is ever easy. I am trying to activate my new TV box and it is stuck in an endless loop for 3 days of asking me if I want to use voice guidance. All the tips and tricks have been done and still not working. It is impossible to get a hold of someone
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Thanks for allowing us to help with your cancellation request, user_ygdevm. I am glad we were able to help with your concern. We'll mark this post as resolved. If you need anything else, don't hesitate to let us know. Have a great rest of your night.
switched to another internet provider
Hello, I recently switched to another internet provider and would like to cancel all my Xfinity services, including Internet and TV. I would prefer to complete the cancellation online without making a phone call. Could an Xfinity Support representative please assist me through direct messaging? Than
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Oh, no! Sorry to hear about the trouble with your speeds, @user_dy319b. We'll gladly review your account, and see what's happening with your service. Please send us a Direct Message with your name and complete service address. To send a "Dire
2Gb Internet tier - DL speed capped at 40Mbps
Within the last few days, I have noticed that my download speed has been severly diminished, peaking at only 40mbps. I am on the 2gbps plan and until a few days ago, would routinely get download speeds in the 700-800 Mbps range. When I went to my account and clicked on manage your plan, I noticed th
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@user_zldd21 We can review your billing. Please send us a Direct Message with your name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon in the top right corner
Order Confirmation Email Wrong
My order confirmation shows that my plan is $95 a month. However, I got a promotional discount when I checked out and it’s supposed to be $45 a month. Why is it not showing up? Also, why can’t I find a receipt for my order on Xfinity’s app? I can’t even find it in billing.
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Thanks for posting on our community forums, user_yyftmp. I can understand how frustrating this is, especially after you’ve already called twice and were told it would be taken care of. We’d be happy to review the account, including the fr
Free Xfinity mobile for one year
I signed up for the Xfinity mobile plan free for one year. I've been getting billed for the last 2 months. I have called twice and they said that the issue would be handled. I'm still scheduled for auto-pay on Nov 24th.. I have created this post hoping an official corporate employee will respond in
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@XfinityJeff In the “Add-Ons” section, there is a mention of an Auto-Pay and Paperless discount. However, there is no mention of the price of the plan and the length of it. I wish I could share a screenshot of my confirmation email, but it doesn’t
Order Confirmation Email Wrong
My order confirmation shows that my plan is $95 a month. However, I got a promotional discount when I checked out and it’s supposed to be $45 a month. Why is it not showing up? Also, why can’t I find a receipt for my order on Xfinity’s app? I can’t even find it in billing.
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Thanks again for reaching out to us @Brscmill13! We're glad to hear your router is now working with the ONU device. Have a great rest of your day!
Request for Customer Owned and Managed router (COAM)
I have fiber optic service to my house terminating into an EPON ONU/ONT. I am having a very difficult time finding someone to help me change my account to reflect a "Customer Owned and Managed" router (COAM). I have my own router I want to use to manage the wifi in my house instead of the Xfinity su
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Unloaded and loaded download latency extremely different.
I'm getting ~10 ms unloaded and 150-250 ms loaded latency. I've tried restarting my modem/router. I've tried shutting down and disconnecting other electronic devices on my network. This is making it very difficult to maintain connection during videoconferences via Zoom and also while playing online
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Your Home Network
Technician appointment canceled without notice
I transferred my service because I was moving but when I tried to activate at my new address it wouldn’t connect. I spent an hour or more on chat with a rep troubleshooting and then they said they needed to send a tech out. Fine, it’s annoying but it happens. They tell me a tech would be here the ne
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Your Home Network
Thank you for reaching out to our team about that issue with the disconnected account. I will be happy to take a look further into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and co
Cancelled account
My home internet was never connected, I returned my device and cancelled the service. I should never have been billed, can I get a refund for the past several months
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Add a line different area codes
Can I add 2 lines to the same cellphone plan that have different numbers? I want to keep my phone number and so does my wife but we have different area codes. Is this an issue?
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Plan
Cancelled account
My home internet was never connected, I returned my device and cancelled the service. I should never have been billed, can I get a refund for the past several months
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Billing
Hello @HaveYouTriedRestarting, and thank you for reaching out here on our Xfinity Community forums. We appreciate you taking the time to explain everything you’ve already encountered with the Peacock activation. We understand you’re looki
Recurring Peacock Activation Defect (PPG_0017) — Request for Technical Escalation and Customer Support Accountability
I'm experiencing the same Peacock activation failure reported by multiple Xfinity customers, including those in this thread: https://forums.xfinity.com/conversations/customer-service/peacock-activation-loop-error-same-as-all-these-other-posts/69e12356da54c56f605b6142 This is not an isolated complain
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Hey @user_c877lj, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist troubleshooting some settings on your iPhone. We only provide basic troubleshooting support such as checking settings a
Messaging
“I have an iPhone 18. I cannot send text messages to Android phones. My messages show ‘Not Delivered.’ I can receive messages, but I cannot send them. Please check my cellular line, SMS/MMS settings, and network provisioning.” Ask them to refresh or reprovision your line.
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Ok. I hope that it can be sooner rather than later! Faster uploads are important to me. The current 35 Mbps upload speed slows down my remote work.
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Condominium Building Enhanced Upload Speed Upgrade Inquiry
Hello, I'm interested in finding out whether DOCSIS 4.0 or enhanced upload speeds are planned for my condominium complex. The building is currently limited to approximately 35 Mbps upload, while single-family homes directly across the street already qualify for 2Gbps symmetrical Xfinity service over
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