Official

Accepted

Unanswered

Advanced Filters

Search Results (438.1K)

Most Recent
Selected Most Recent

@user_txc85han​ The tech was incorrect. The XB10 is DOCSIS / coax cable.

 replied 

2 minutes ago

 to the conversation: 

0

XB10 modem stuck finishing setup

Attempting to activate XB10 modem with Xfinity app, upgrading from XB7 modem, get to the "Finishing setup..." screen and it is usually stuck there for 10+ minutes, a few times failing with the modem light turning red. Both AI and agent cannot get modem to receive a signal. Please advise.

Question

Did you go into Disney settings and change the data from Automatic to Save.

 to the conversation: 

0

0

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Accepted Solution

Solution: Factory Reset the GOOD Living Room STB!!! The XG1v4-A STB is Factory Reset by using the remote. (I will not include that procedure here since I have not personally performed the Factory Reset with the remote). The Factory Reset will take th

 to the conversation: 

0

0

A GOOD XG1v4-A Living Room TV box was removed by an agent from my account by mistake, now it cannot be reactivated error XRE-00250?

Took in the BAD Retreat TV box for replacement and the agent mistakenly removed the GOOD Living Room TV Box from my account. The replacement Retreat TV box activated without a problem, but a couple hours later the Good Living Room TV Box, stopped working (XRE-00250) while watching recordings of the

Question

Worst place ever

I have been with Xfinity for about 10 years. Over the last 2 years I have seen their competency level drop immensely. I have been dealing with the same and different incorrect charges from January 2025 to February 2026. (One issue took 6 months for them to correct) Trust me every service I had with

Question

5

0

0

No my question was far from answered

 to the conversation: 

0

How to file a complaint that will get taken care of!

Agent (10:39 am): I’m really sorry this happened again — I completely understand how frustrating and disruptive this is, especially while you’re trying to work. You’re absolutely right to be upset.I want to reassure you that I’m here to help get this fixed right away.Since you already arra

Question

move option xfinity email is greyed and how to restore

When I click the square box of an email received in the inbox, and then I click on the move icon,in the ribbon at the top, but when the dropdown box appears, the move option is greyed, preventing move the selected email, from inbox, to a saved file.

Question

2

0

0

Switch and Pay Off

Hi, I have XFinity Mobile and my girlfriend has T-Mobile. I want to add her to my plan. Will XFinity pay off her phone with T-Mobile? She owes about $500. If so, we would trade in her current phone and buy a new phone with XFinity. Thanks!

Question

1

0

0

Hi there. @user_nvi69e! Thanks for reaching out to us here on the Community Forum. We can check into your Seasonal Convenience plan and help get things on track. Please send a direct message to us by clicking the chat icon in the upper right corner o

 to the conversation: 

0

0

Billing Adjustment Request – Seasonal Convenience Plan

Dear Xfinity Customer Support, I am posting here to formally request a billing correction regarding my Seasonal Convenience Plan. On January 19, 2026, I opened internet service with Xfinity. Because I needed to travel, I enrolled in the Seasonal Convenience Plan from January 20, 2026 through March 2

Question

user_pu11jf I appreciate you taking time out of your busy day to bring this recent interaction to my team's attention. We expect our valued members to receive transparent and accurate information every time they reach out for support. I'd like the op

 to the conversation: 

0

1

How to file a complaint that will get taken care of!

Agent (10:39 am): I’m really sorry this happened again — I completely understand how frustrating and disruptive this is, especially while you’re trying to work. You’re absolutely right to be upset.I want to reassure you that I’m here to help get this fixed right away.Since you already arra

Question

Hey @user_xkaa62 it is currently 30 days before they are automatically returned. Did you perhaps 'return' the programming after viewing? You can check out more on checking out your downloaded program here.

 to the conversation: 

0

downloads disappear

ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!

Question

Internet keeps dropping in and out

Internet keeps dropping in and out past few days.

Question

3

0

0

the Pod is free and clear and in the same room as the laptop.

 to the conversation: 

0

Laptop not connecting to nearby pod

My laptop won't pick up my pod only the gateway. I need help with this issue?

Question

@EG​ Thanks for the suggestion! Advanced Security was already turned off.

 to the conversation: 

0

LingoPie won’t play videos while signed into XFINITY WiFi Network

Hello everyone! So I’m trying to watch videos using LingoPie (a steaming service app like Netflix but for language learners) and I keep getting an error message saying “Error something went wrong!”. Whenever I use my mobile data it works perfectly fine. I have been working with the LingoPie support

Question

Billing Adjustment Request – Seasonal Convenience Plan

Dear Xfinity Customer Support, I am posting here to formally request a billing correction regarding my Seasonal Convenience Plan. On January 19, 2026, I opened internet service with Xfinity. Because I needed to travel, I enrolled in the Seasonal Convenience Plan from January 20, 2026 through March 2

Question

3

1

0

Thanks Abel! I'm using the LingoPie app on both devices. Also I gave cleared cache and cookies a well as uninstalled and reinstalled the app

 to the conversation: 

0

LingoPie won’t play videos while signed into XFINITY WiFi Network

Hello everyone! So I’m trying to watch videos using LingoPie (a steaming service app like Netflix but for language learners) and I keep getting an error message saying “Error something went wrong!”. Whenever I use my mobile data it works perfectly fine. I have been working with the LingoPie support

Question

The problem still exists as of 2/16 9:00 AM PST. I live in Sammamish.  Two other guys in my work group are able to connect.  I'm not sure where they live.  So, the issue could be with outdated Internet routing info existing in certain

 to the conversation: 

0

Xfinity issue connecting to my work VPN

I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf

Question

How to file a complaint that will get taken care of!

Agent (10:39 am): I’m really sorry this happened again — I completely understand how frustrating and disruptive this is, especially while you’re trying to work. You’re absolutely right to be upset.I want to reassure you that I’m here to help get this fixed right away.Since you already arra

Question

6

1

0

@XfinityRaul​ Yes, tried several time.

 to the conversation: 

0

Laptop not connecting to nearby pod

My laptop won't pick up my pod only the gateway. I need help with this issue?

Question

forum icon

New to the Community?

Start Here