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user_zq7m4h Hello and thank you for reaching out via our Xfinity Commuity Forums. I can understand wanting to get this taken care of as quickly as possible, especially after the account has already been paid. I’d be happy to review the ac
Remove collections
Hello, I have paid off this account since 5/2026 and it is still showing as a collection. I need it deleted from my credit report asap. How do I get this completed? A
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user_qqgnsq I appreciate you taking the time to reach out. I want to be fully transparent that relocating an existing pedestal like this can be a fairly involved process. Our field team would first need to conduct a thorough survey and assessment of
Request for Relocation of Comcast Utility Panel – Driveway Expansion
Hello Comcast/Xfinity Team, We are homeowners in Roseville, California, and would like to request the removal or relocation of an existing Comcast utility panel located in our front yard. We are planning to widen and pave our driveway to provide additional space for safer vehicle access and pedestri
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Experiencing the same behavior. DM sent. Before this the page was redirecting to a membership benefits support page. I contacted support about that and then started getting the ineligible message instead.
Can't get into Membership Benefits on 10/29 (sorry, you're not eligible to redeem benefits error)
Hello. I just tried getting into Membership Benefits today 10/29 to see the new drops for this week and am getting an error "Sorry you're not eligible to redeem benefits". This has worked every week prior for years. I am Diamond status, and my login is Primary. In fact, on the main xfinity login pag
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Is there a phone number I can call at xfinity to get this squared away?
Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
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@artsylis Thank you for taking the time to reach out to us here on our Xfinity Forums! I understand how important it is to keep the services you love within your budget. I would love the opportunity to help you review the promotional offers we have a
Need Help To Lower My Monthly Bill, Please
Hi there, May I connect with a Digital Specialist to help lower my bill? I just need fast internet, no other services, please. Budget is tight and would be great to keep it around $60/mo. Please reach out at your convenience, thank you!
Question
Thank you for clarifying, @F0xtaiis. When you say "clearing the cache", did you mean clearing the locally stored data on your cable box (https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage)? You won't be able to uninstall
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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user_e22ox0 I completely understand your frustration. With only two devices connected, you shouldn’t be experiencing consistent buffering like this. Have you tried restarting the modem and running a speed test near the modem to see what speeds
So a 1 gig plan can't handle 2 devices and just streaming a movie?
I mean legit I have 2 devices running on my modem that is putting out 110% and it still will buffer when im watching a movie. All I do is stream. I dont use a VPN, I dont download and I dont game. I really dont think im putting too much pressure on this modem and im like within 20ft of it all the ti
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user_o5peqt Hi there! I understand wanting to make some changes to your plan, and I’d be happy to help. Please send us a Direct Message with your full name and service address so we can review your account and help with removing the landline.
Cancel Landline
I am looking to change my plan details but the main thing is getting rid of our landline. When I try to build a new plan on line, there is no option to remove the landline.
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user_2xyof8 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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Good morning @user_7sljgg, and thank you for reaching out to us on the Xfinity forums with your issues, I hope this message finds you well. I am sorry to hear that you have yet to receive the NOW mobile phone and the issues with the billing, but you
Ripped off
I signed up services that included now mobile. I never got the phone it has tracking that says it was lost and is still at fedex. However my account still says that I have now mobile service which is link for payment to my debit card and I can’t remove. To add fuel to the fire I put my account on a
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user_ayngvd Hi there, I understand the frustration, especially as a dedicated Wild fan. At this time, Xfinity does not have an agreement to carry the local Wild+ broadcasts, and we don’t have a timeline or additional details to share about a fu
MN Wild Broadcast
Hello, I am reaching out because I have been a loyal Xfinity customer since 2009, and I am deeply frustrated by the lack of an Xfinity agreement for Wild+. I have watched your competitions reach agreements. As a dedicated Minnesota Wild fan, missing local games is a dealbreaker for my household. Sin
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@user_46693f We do our best to reply as quickly as possible, and when you reply while agents are available we will reply much sooner. When we reply to your DM's though looks like you don't seem to get the reply notification. I replied to your last DM
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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Hi @user_efmqj8,There are quite a few areas to review that may help resolve your connectivity issue. I'd like to start by asking what troubleshooting steps have you already taken. For example, have you already attempted to reboot your modem? It may b
Devices Freezing
All devices are freezing at the same time. this happens approximately 2 to 3 times an hour
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Devices Freezing
All devices are freezing at the same time. this happens approximately 2 to 3 times an hour
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Your Home Network
@user_0011 Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for y
Transferring Service
I am moving to a new address, and I want to transfer my internet essentials to it, but can't at the moment due it apparently being out og Xfinity's footprint
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OG_312 Good morning Mark. Thank you for reaching out to our team here on our Xfinity Forums for help with adding the trade in promotion to your account. I'm happy that you were able to test things out and make sure that the service has great coverage
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Is there a way to help with this?
Subject: Request to match new-customer iPhone 18 Pro promotion on my existing line Hello, I recently switched my mobile service to Xfinity Mobile from Verizon. At the time I activated my line, I intentionally did not trade in my iPhone 14 Pro 256GB or purchase a new phone immediately. I wanted to fi
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