Xfinity Community Forum

JaxInMichigan Good morning, and welcome to Xfinity Forums! Sometimes an appointment can get cancelled if there is a known service interruption. I'd be happy to take a closer look into what happened with your appointment, and get you in the right dire

XfinityKassie

commented

4 minutes ago

to the conversation:

0

Escalation Request – Confirmed Technician Appointment Canceled Without Notice

I am requesting assistance with an unusual scheduling issue that I have been unable to resolve through normal customer service channels. I had a confirmed Xfinity technician appointment scheduled for August 8, 2026. I did not cancel or reschedule that appointment. However, I subsequently discovered

Question

wjn2004 Hello there! Thank you for reaching out to our Xfinity Forums regarding your line concerns. We definitely want to get this addressed as soon as possible. I'm happy to take a look and see if a maintenance ticket has been issued, and what the s

XfinityKassie

commented

9 minutes ago

to the conversation:

0

Downed major WiFi trunk line

I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring. I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated

Question

@user_54vdw9 @XfinityJoe Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini

EG

commented

10 minutes ago

to the conversation:

0

U

EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

Question

U

Ok thank you for the help!

user_54vdw9

replied

11 minutes ago

to the conversation:

0

U

EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

Question

Good morning @user_54vdw9 we see your DM and will respond there shortly.

XfinityJoe

commented

12 minutes ago

to the conversation:

0

1

U

EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

12 minutes ago

to the conversation:

0

Escalation Request – Confirmed Technician Appointment Canceled Without Notice

I am requesting assistance with an unusual scheduling issue that I have been unable to resolve through normal customer service channels. I had a confirmed Xfinity technician appointment scheduled for August 8, 2026. I did not cancel or reschedule that appointment. However, I subsequently discovered

Question

email

Horrible. More spam than any other email system - like gmail or yahoo . Slow to load, no app, and no filter for spam. They say they are going to notify when changes occur but I get 7 or 8 spam notifications a day, so how will I know? No wonder the customers are leaving and the stock is dropping. An

Question

•

Email

4

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

22 minutes ago

to the conversation:

0

U

EPON customer-owned router — need ONU provisioning to remove XER10

I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO

Question

Hello @user_euh7u6 Thanks for reaching out. We appreciate you wanting to move the service with us. We'd be happy to help. Were you running in to a specific error message? How far can you get online?

XfinityMatthew

commented

22 minutes ago

to the conversation:

0

U

Need a call back from customer service

Updating services and transferring services. Have tried several times on line.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

23 minutes ago

to the conversation:

0

Downed major WiFi trunk line

I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring. I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated

Question

Downed major WiFi trunk line

I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring. I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated

Question

•

Customer Service

12

2

0

G

After three months of calling and having countless technicians come out, they finally concluded that the problem is with the node and the cables coming from the node. They told me that this is a “temporary line,” but apparently that temporary line ha

George1_

commented

26 minutes ago

to the conversation:

0

1

G

Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

Question

U

Need a call back from customer service

Updating services and transferring services. Have tried several times on line.

Question

•

Customer Service

5

1

0

totally agree! i'm no fan of espn but love the nfl network and redzone......

zsash

commented

36 minutes ago

to the conversation:

0

U

NFL Network: bring it back or lose my business

I am EXTREMELY DISAPPOINTED regarding the loss of the “NFL Network” from my channel line up. And this happens right when the NFL season starts!! I am extremely disappointed and if the channel is not returned to your channel lineup, you will lose my business (both Tv and internet!)

Question

@user_68db84 wow. Luckily in my case it made it to them and they acknowledge receipt, they just cant seem to get the billing part ironed out.

Carol-Illinois-Mobile

replied

47 minutes ago

to the conversation:

0

Device credit not being applied after 6 months of asking monthly and being told they will fix it.

I traded in an iPhone 14 Pro seven months ago for in iphone 17 during a trade-in promotion and I was to receive $23.05 a month credit on my bill every month for 36 months but it has not happened. I have contacted support every month since February when the bill comes, and every month a different age

Question

user_xoj5y4 Hi there! Thanks for using our Forums and for letting us know about the freezing channel. Are you still having issues? Have you attempted to power off the box and restart it?

XfinityJorge

commented

49 minutes ago

to the conversation:

0

U

Channel freeze

I have 1 channel that is freezing

Question

U

NFL Network gone from channel line up

I pay a lot of money every month for tv and I am EXTREMELY DISAPPOINTED that the NFL Network channel is no longer available. I have been a customer for 10 years, and if you do not bring the NFL Network back, you will lose me as a customer!

Question

•

Channels and Programming

5

0

U

fed ex shipping issues

online order 7/27 expected delivery by fed ex 7/29 only to find out package was delivered to Newburgh ny i believed device would be delivered to address on account i called your support and fed ex believed it was solved xfinity customer service told me they discussed it with fedex for delivery 8-4-2

Question

•

Devices

4

0

@XfinityEmilyB is it safe to put my info why I can get direct service from xfinity?

shtekler

replied

57 minutes ago

to the conversation:

0

my Tivo edge with M card dont paier V58

Ineed you to force pairing my cable card getting error V58 card is active on my account

Question

Hello @user_beuk7w I'm sorry to hear this has gone unresolved after multiple attempts. We'd be happy to check any tickets and get this properly escalated for you. Please send us a direct message with your full name and the service address to get star

XfinityMatthew

commented

1 hour ago

to the conversation:

0

U

Exposed communication lines- no help here!

I’ve sent multiple tickets for Xfinity to come out and correct exposed communication lines. No Follow up no one ever came out. My HOA is trying to FINED me for The exposure of the lines because it is sitting On a dirt platform and they want me to cover the lines. I’m unable to cover the lines becaus

Question