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Trade in credit not applied.

We traded an iPhone 15 plus in on October 22 of last year and still haven’t received the credit the credit was for the line *************. We turned it into the store at broadmoor in Colorado Springs. The representative Caleb took the phone and said he would apply the credit. The manager Alex knows

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Bad service

This company is absolutely awful. They canceled our WiFi for no reason without telling us and our plan was simply no longer available. Then the customer service agents are constantly trying to sell you something instead of helping you.

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Thanks for taking the time to post on our community forums, user_o972rs! Sorry to hear that you were hit with a phishing attack, I'm sure it's a scary experience. You've come to the right place for help! To confirm, are you accessing your email direc

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I'm not receiving any email

Hi, This morning, I was a victim of a phishing episode (Greenvelope invitation). I've changed my password. But I haven't received any incoming email since 10:39am today. That's very unusual for me. I have only this one email. I tried sending myself a test (and my husband did the same) but haven't re

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Hello @user_2ngx2y, we appreciate you making us aware of this! We'll need to gather some additional information to make sure your complaint is filed properly. Please send our team a direct message with your full name, the name listed on the account (

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Complaint about subcontractor hired by Comcast to bury internet cable at my home

I want to make a complaint about a subcontractor hired by Comcast that came out to bury my internet line tonight at 7:30pm tonight in the pitch black darkness. My lawn has 6” of snow on it and the ground is frozen and trying to use a sledgehammer and a rod to go under my concrete. I have underground

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Good evening user_o3h4s3 thank you so much for taking the time to reach out here via our Xfinity Forums! Being charged twice for the same work does sound very frustrating, and we're happy to help resolve this issue for you! 😀   Please send a di

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Request for Replacement of Expired Refund Debit Card

Dear Customer Service Team, I am currently an Xfinity/Comcast customer. I previously received a debit card in the amount of $93 as a refund for returned equipment; however, I was unable to use the card before it expired. I am writing to kindly request a replacement for the expired refund debit card.

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Pathetic service

Switched from Wowway hoping to get better service, 2nd week with Xfinity and already regretting. I would give this provider 1/2 star. We work from home and for the past week, since we switched, we are in a nearby coffee shop or library looking for better connectivity. New customers, please don't swi

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Thank you for reaching out to our team. I will be happy to look into both of those requests for you from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: &nb

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Assistance with Bulk Account Hardware Upgrade and Billing Audit (Holly Creek)

Hello, I am a resident in the Holly Creek bulk community. I need assistance with two separate items: Requesting a hardware upgrade to an XB8 Gateway for my home office setup (I pay for a speed tier above the bulk base). Opening an Equipment Research Ticket for my mother's separate account to resolve

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You're welcome, user_yyacrf. Are you using the email you used to begin your new services to activate your Peacock included with your service? Is it the same email when you log into your Peacock account?  

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Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

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N/a

This post is solely for the purpose of being able to access the Direct message feature.

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Channel lineup not loading

Getting an error message in my channel lineup will not load on my Xfinity stream

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I'm not receiving any email

Hi, This morning, I was a victim of a phishing episode (Greenvelope invitation). I've changed my password. But I haven't received any incoming email since 10:39am today. That's very unusual for me. I have only this one email. I tried sending myself a test (and my husband did the same) but haven't re

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@XfinityThomasA​ Thank you, but I have tried that process already. When I log into my Peacock account, it shows that I do not have any active subscriptions.

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Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

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Xfinity Rewards

Upon browsing my account, I noticed 'Platinum' with a heart icon under my name in my Xfinity account profile. I was unsure as to what this meant. I did some investigating in the forums and was quickly able to learn by reading a few posts and replies from a variety of different users and employees in

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Assistance with Bulk Account Hardware Upgrade and Billing Audit (Holly Creek)

Hello, I am a resident in the Holly Creek bulk community. I need assistance with two separate items: Requesting a hardware upgrade to an XB8 Gateway for my home office setup (I pay for a speed tier above the bulk base). Opening an Equipment Research Ticket for my mother's separate account to resolve

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3

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Request for Replacement of Expired Refund Debit Card

Dear Customer Service Team, I am currently an Xfinity/Comcast customer. I previously received a debit card in the amount of $93 as a refund for returned equipment; however, I was unable to use the card before it expired. I am writing to kindly request a replacement for the expired refund debit card.

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Good evening @Gootmoon, and thank you for reaching out on our Forums, we appreciate it. I see that you are having some ping issues that are affecting your gaming. My husband is a gamer so I understand where your frustrations are coming from. Are you

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Online Gaming - Ping Inconsistency Assistance

Hello, Since I've started using Xfinity's service in my apartment I've dealt with constant ping inconsistency. I live alone and there is only 2 devices on the network at a time (PC & iPhone). I've tried troubleshooting this issue several times and I have nowhere else to turn to. I can't switch provi

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Hello @user_9irr0g, Thank you for reaching out on our community forum! Are you using a third party mail app to try to view the emails?

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email not loading on my phone

comcast email does not load fully on my android phone. gmail loads correctly. this issue just started a few days ago. I can see that I have mail, but when I open it, the body of the email does not load.

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Complaint about subcontractor hired by Comcast to bury internet cable at my home

I want to make a complaint about a subcontractor hired by Comcast that came out to bury my internet line tonight at 7:30pm tonight in the pitch black darkness. My lawn has 6” of snow on it and the ground is frozen and trying to use a sledgehammer and a rod to go under my concrete. I have underground

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