Xfinity Community Forum

Attempting to modify my services and I am unable to checkout from my cart.

I followed all prompts to modify existing services and had everything in my cart ready to checkout. Upon trying to proceed to the final step, I reach a page saying to try again. I have done this numerous times and also tried via the app to no avail. I have also contacted support through both chat an

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Customer Service

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U

where is the art where I pay my bill?

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Plan

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M

One last update (for now). I went to my email and found that Comcast had sent me almost two dozen spam emails, all in Spanish, telling me how to ask for billing assistance. Which wasn't my issue.

mro121

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1 hour ago

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M

Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

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Duplicate

I attempted to change my services back in March for TV and internet and comcast for some reason opened an entirely new account for me on top of my other one. Both for the same address and I only have one TV. They have been charging me duplicate invoices ever since then even though I had spoken to th

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Billing

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Fourth follow-up. Got an agent, asked for a call-back, was told AGAIN to call the same number which won't connect me to anyone. Then he called me "lovely customer" and disconnected me. Two hours without assistance.

mro121

commented

1 hour ago

to the conversation:

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M

Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

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M

Third follow-up. Xfinity just disconnected my internet without warning or explanation.

mro121

commented

1 hour ago

to the conversation:

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M

Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

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M

Second follow-up. A third agent connected to me. Then promptly told me, without giving me a chance to type anything, that the chat has been ended due to inactivity and i can resume it later on. YOU. PEOPLE. STINK (edited for decorum). And again, de

mro121

commented

1 hour ago

to the conversation:

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M

Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

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M

Follow up. The agent I was speaking to, who promised to get me a callback, apologized for the poor service and then ended the chat. I'm stranded AGAIN.

mro121

commented

2 hours ago

to the conversation:

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M

Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

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Xfinity changed my password without my consent

Is it legal to change my Internet password without my consent?

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Customer Service

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M

Lack of customer service is appalling

My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me

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Customer Service

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HF

the direct message icon isnt letting me send messages. how do you send messsaged?

HT210-fma

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2 hours ago

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HF

Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)

I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s

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Hi @user_mslsht, thank you for posting on our Xfinity Community Forum. Are you having issues with your game server as well?

XfinityMelinda

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2 hours ago

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High Latency and Transatlantic Routing Issue to Game Server (Albion Online)

Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet

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Losing the nfl network really blows! Why does xfinity keep raising my bill for then!? Seems like every other year, a channel gets eliminated, is it fare to still be paying more for less!? I'm about to switch to the dish !

user_4t205h

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2 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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user_zyvj57, hello there and thank you for bringing this to our attention. We are aware that in some cases, enabling the Xfinity VPN can interfere with outgoing email connections through smtp.comcast.net, particularly on Apple devices such as iPads.

XfinityQue

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2 hours ago

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Sending Comcast Email

Are you aware that when the Xfinity VPN is turned on, emails can’t be sent from the Comcast outgoing mail (SMTP) server, smtp.comcast.net, on an iPad? When I turn the VPN off, it works fine. Not sure if this just started with the latest iOS update to 26.5 or not, as I just started using the VPN and

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Hello @user_85rtav thank you for reaching out on our community forum! You would have to reach our directly to our incentive team to request a replacement. Their phone number is provided on the page in this link. Incentive tracker

XfinityAbby

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2 hours ago

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Unused Prepaid Card

I have tried to use my prepaid card, but it claims to be expired. I’ve read online that if it went unused I would be able to get a new one to benefit from? Is there anything that can assist with this process? I would really like to use this benefit!

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Xfinity Representative Agreed to Remove Returned Payment Fees

Hello, I have Internet from Xfinity through Internet Essentials. I spoke with a representative over the phone on May 9th. He told me the extra charges on my bill were due to returned payments. I explained to him that I had to change all of my bank accounts and replace all of my debit cards due to fr

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Billing

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Unused Prepaid Card

I have tried to use my prepaid card, but it claims to be expired. I’ve read online that if it went unused I would be able to get a new one to benefit from? Is there anything that can assist with this process? I would really like to use this benefit!

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Customer Service

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Hello @user_bsc22 thank you for reaching out on our community forum. Are you trying to download specific emails or are you trying to log in to your email in thunderbird?

XfinityAbby

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3 hours ago

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Want to download my xfinity email from their server to my pc using Thunderbird and it quits half way through

I want to download my email from xfinity server to my pc using Thunderbird and it quits half way through. It complains about a blacklisted Ip and when I call support they cant see it is blocked????

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U

Thanks for the input. The reason I want a second XG1v4 is that none of the other boxes can buffer more than 20 minutes of live programming if that much. I'm tired of turning on the TV and wishing I could rewind 30 to 60 minutes to catch what I

user_k8zktg

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3 hours ago

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Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box

Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware

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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo

XfinityJeffB

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3 hours ago

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Are there any offers close to the new customer deal(s)?

Hello! My promotional offer ended recently and I was able to swap to a different plan with some help from an agent but I noticed on the website that new customers can get $50/month for gigabit, is there anything similar or close at least for current customers?

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