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I realized after sending you the picture the the DM link appeared and I did not notice. I sent a DM
Can’t access redeemed rewards
Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits. this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disapp
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The movie reward doesn’t show under the redeemed ones either, nothing is, but it does show in my purchased items in Xfinity stream so it was redeemed, just not showing like the rest. I also got a $5.99 movie rental for $1. So again, those worked, ju
Can’t access redeemed rewards
Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits. this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disapp
Question
Ok sure thing will do.
Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact
I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever
Question
@epictale Great question. We're always submitting feedback to our networks we collab with; unfortunately your request is not something we have a way to just send them information on. Networks upgrade and change their programming all the time, so yo
Missing OnDemand episode
I was going to binge watch the last season of Law & Order: SVU season 27 before the next season starts, but it seems that episode 3 (A vicious circle) is only available to buy, even though it's available on NBC.com using my xfinity login. Can someone please look into this, I pay the outrageous cable
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Hi there @user_d09rs7 Thank you so much for reaching out on our Xfinity Community I'll be happy to assist. TO get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. Click "Sig
Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact
I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever
Question
user_514xqy thank you for using the Xfinity Community Forums page to reach out today regarding your connectivity. I know a working internet signal is extremely important as someone who works from home as well. Let's get your service restored together
no internet
Our area had storms last night, some are w/o power, but I HAVE power, however I have NO internet service. Xfinity sent an email stating service was restored & ppl may need to reset their routers (I did) but I still have NO internet.... any suggestions? Cannot reach anyone at Xfinity. Work from home
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Constant outages
Since recent storms, my internet service keeps going out for hours. Everyday we’ve been having the same issue. I keep receiving messages informing me of an outage in my area
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Your Home Network
So you can't contact the network and say something like "hey, for some reason this particular episode is missing in our OnDemand list. Did something go wrong or is there a way it could be re-added?" I'm not looking for an off the wall episode, like
Missing OnDemand episode
I was going to binge watch the last season of Law & Order: SVU season 27 before the next season starts, but it seems that episode 3 (A vicious circle) is only available to buy, even though it's available on NBC.com using my xfinity login. Can someone please look into this, I pay the outrageous cable
Question
angelsix, I absolutely understand your concerns and apologize that we do not have any other solutions or workarounds for this situation at this time. I can definitely get this feedback passed along in the meantime.
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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Need help relocating external cable
I would like some help with relocating the external cable for Internet. I would like to have it moved to a different part of my house. Thank you!
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Customer Service
user_50zb2b Hi there! Thanks for using our Forums to contact us about the special offer you wanted to take advantage of. Our team is here happy to work together to make sure you get what you signed up for. To get started can you shoot us a DM with yo
$200 Gift card scam
I was told I would be receiving a $200 amazon gift card after 90 days as part of the 2026, Xfinity was advertising a Gig WiFi new-customer package that included: Gig WiFi — $60/month for 1 year Disney+ and Hulu bundle included Peacock Premium included 4K streaming box + voice remote included $200 Am
Question
This time the internet went out roughly around 3am the morning of Thursday, September 3rd and I went to the app and I saw that there was no area wide outage and so I followed the prompts in the app to troubleshoot and it prompted after it could not r
Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact
I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever
Question
user_wl6t47 Looking at the other screenshot you sent over. Please click on the Direct Message icon, and then you will see the paper/pencil icon on the next screen.
Can’t access redeemed rewards
Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits. this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disapp
Question
Multiple techs have been out since this post. The latest tech informed me there was an upstream network issue causing interruptions. No remedy has as of yet been performed. Unfortunately, since Comcast dominates the cable network in my area and no fi
Completely unusable internet due to Intermittent Personal Outages for 4 Months
I have been experiencing a progressive decline in internet connectivity since "network upgrades" were performed in my area in May 2026, to the point that my internet loses connectivity every 1-2 minutes for 30 seconds to 2 minutes. I have had 3 service techs come to my property that have replaced ev
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@user_u17hwk Thanks for reaching out to us, we do apologize for any inconvenience, can you give us a little more detail on what issues you're having with your router or your Internet connection?
Problem with my router [Edited]
i have problem with my router, i try to reset it, but the problem keeps coming back [Title Edited: "Personal Information - Email Address"]
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Absolute garbage customer service
Can’t get a real person on the phone. Been dealing w an ai for 30 mins, all I want to know is where the service rep is.
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Customer Service
Absolute garbage customer service
Can’t get a real person on the phone. Been dealing w an ai for 30 mins, all I want to know is where the service rep is.
Question
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Customer Service
I went to the store once again on August 29th, they once again said my issue would be solved and to wait 72h. This is after being jn the store for 1 hour, and having to explain the whole situation again - seems Xfinity has no internal tickets or logs
Trying to fix my account for 7 days now. 2 store visits and 3 calls later and it is still not solved.
All Xfinity employees have been polite and helpful throughout the process, but we keep receiving wrong information or promises that “now this has been fixed” and nothing has been fixed. It’s been 7 days now of back and forth calling. We have been Xfinity customers for 2 years, for both wifi and mobi
Question
user_slyovw thank you for using the Xfinity Community Forums page to reach out. I understand that you have come across some connectivity concerns while attempting to connect to the wireless network. Let's see what we can do to resolve this together.
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Frozen on captive test
I’m able to load the captive portal page after choosing my network. I put my email, password, and get a verification code sent to my phone to log in into my apartment unit’s WiFi. After all these steps the next page loads, but does not inform me I’m connected to the internet and when I check my WiFi
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