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@Ygolonac TO VALIDATE "UNIT 2" NEED ADDRESS VALIDATION -please provide one of the following acceptable documents:• Utility welcome statement• City/County Permits• County Assessor documentation• Certificate of Occupancy• Purch
Major difficulties getting an install in a multi-unit dwelling (going back to early January 2026)
I moved into the building in November 2025. In early January 2026, I attempted to get an install scheduled for cable internet service, but was told that they couldn't verify the address. (There is an existing installation for wifi service in tge building, but it doesn't need my needs) I keep getting
Question
user_nw0fjc If you feel uncomfortable contacting our team here over our Xfinity Community Forums, I would recommend reaching out to the Comcast Customer Security Assurance Team (CSA). They are able to help investigate fraudulent activity in relation
Security breach/unauthorized changes/financial impact
I am filing a formal dispute regarding severe billing errors, unfulfilled corporate promises, and an apparent security compromise on my Xfinity account. For almost 2 years, I have maintained an Internet-only plan for $65.00 a month. In June or July 2026, my account was modified without my authorizat
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Notification that a new device connected to my network, over 30 connected devices...which one is it?!?!
I can eliminate most of the devices as one that I am aware of or regularly use, but is there any way to determine which device triggered the notification? Is there any "connection time" that I can see? Device details is useless.
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Your Home Network
Removed: Duplicate post
Support
My Address is [Edited: "Personal Information"] I need a one day extension due to an ECR flag restriction as a 24 hour temporary hold my due date is October 1st I need October 2
Question
Hello, @user_rr3in1 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and would like to investigate the missing channels further if you're still experiencing issues as I'd like to ensure you're able to enjo
No channels appearing
I have a message that reads one moment please. This channel should be available shortly. The channels never come up.
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Error 107
Error 107. Technician just left. Streaming services not connected.
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Xfinity Stream Website
Hi there, @user_r4c1mc. Thanks for reaching out to us here on the Community Forum. We would be happy to work with you on a resolution. You mentioned Streamstore equipment. The Streamstore is an online place to purchase and manage streaming subscripti
Bill dispute
Good afternoon. $30 needs to credited from my previous Xfinity internet bill for STREAMSTORE equipment I didn’t use for an entire month. I was told that would be adjusted once it was returned. You will in the Sept bill the service isn’t there but if you check the Aug bill statement, it’s there and i
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Support
My Address is [Edited: "Personal Information"] I need a one day extension due to an ECR flag restriction as a 24 hour temporary hold my due date is October 1st I need October 2
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Customer Service
@bs205 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instr
Own modem. Being charged Gateway fee?
I’m being charged a gateway lease fee for using my own modem? Why?
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@XfinityBenjaminM it is on the xfinity chat box where fraudulent chats were being made with incorrect emails and links were being sent. I feel xfinity is experiencing a data breach I'd much rather someone contact me directly who can take care of thi
Security breach/unauthorized changes/financial impact
I am filing a formal dispute regarding severe billing errors, unfulfilled corporate promises, and an apparent security compromise on my Xfinity account. For almost 2 years, I have maintained an Internet-only plan for $65.00 a month. In June or July 2026, my account was modified without my authorizat
Question
Yes, i called in the support number and they did a network settings reset on my phone which fixed everything immediately
Xfinity international roaming not working - please help
Hello, I landed in Europe about a couple of hours ago and my xfinity mobile is not working at all, even though i have the mobile unlimited plus plan which should include that service. i called xfinity customer service and that was no help for me, i need to connect to the data asap to get around the
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Return
I left New Mexico in May 2025 & took my Xfinity equipment with me to Oregon to return it there. I left Oregon in August 2025 & forgot my Xfinity equipment there and I moved to Texas. I just received the Xfinity equipment from Oregon & ineed to final return it..how do I get it to you?
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Customer Service
Own modem. Being charged Gateway fee?
I’m being charged a gateway lease fee for using my own modem? Why?
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Billing
Update: still haven't heard from the Senior Business Account Representative - why am I not surprised, and the city us having difficulties getting me the Certificate of Occupancy. So, the other options available are "city/county permits", or "County
Major difficulties getting an install in a multi-unit dwelling (going back to early January 2026)
I moved into the building in November 2025. In early January 2026, I attempted to get an install scheduled for cable internet service, but was told that they couldn't verify the address. (There is an existing installation for wifi service in tge building, but it doesn't need my needs) I keep getting
Question
Downloaded mumu.. but how do I download Xfinity app to it? Web site for download just shows code to scan.. CAN'T!
Manage Devices
How can I manage my devices with my PC? DON"T have a "Smart" phone, so can't do the "App" thing!
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Bill dispute
Good afternoon. $30 needs to credited from my previous Xfinity internet bill for STREAMSTORE equipment I didn’t use for an entire month. I was told that would be adjusted once it was returned. You will in the Sept bill the service isn’t there but if you check the Aug bill statement, it’s there and i
Question
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Billing
user_4vcwob Appreciate the heads up on the situation. Please know that this type of thing is always something we are able to provide support with here from our end. Our team that supports the forums is a corporate based team, and here to provide you
WARNING: Check your bills if you have a 'Free for 1 Year' Mobile Line!
"Heads up to anyone using Xfinity Mobile with a 'Free for 1 Year' line promotion: CHECK YOUR BILLS MONTHLY. This system issue may be affecting thousands of you ( potential class-action). My 'free' line promotion was cut short automatically by their system at month 8, and I was silently charged $40/m
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Concern moved here to the Xfinity App help section for assistance.
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How to get into app
Can't get past sign in page
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