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Persistent internet issues after outage, only some devices connect
I'm having a critical internet problem after a long outage last night in my area. Since the service was restored, my connection has been severely unstable. Only some devices in my home can connect. My computer, phones, and Harbor baby monitor camera are all unable to connect. This means we cannot mo
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Cancel Internet Service ASAP
All my previous requests to Call-center, Virtual Assistant etc. have been unsuccessful. Trying here if someone can really help - please disconnect internet services for my account. I no longer need this exorbitantly priced service, provided by a do-not-care-for-customer provider.
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Customer Service
I want fox news back.How do I get it
I got a new promotion. Unfortunately, I'd lost my fox news station, and that's the only thing that I actually watch
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Customer Service
Order verification sketchy domain name not related to xfinity please help?
I purchased a new mobile plan through the xfinity chat rep. We had some issues with 2factor so they logged into verify for me. Then I was sent an email to verify and upload my license the domain was sketchy. Is this legit? caspian.probity.cloud
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Devices
Xfinity Stream app On Xumo
Yesterday we were able to find and watch my favorite on the Xfinity stream app on our Xumo. But now they are missing but only on the streaming box. Is there a way to fix this, as the missing favorites we watched every day. Thank you for your help and patience. Have a wonderful day.
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Xfinity Stream Website
need help to put Xfinity on cell phone
Change sim
Hello I have a sim the store provided and need to change my phone Sim card to this device
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No.trying to switch from AT&T to Xfinity. New Sim card arrived today. It's in phone but not working
Change sim
Hello I have a sim the store provided and need to change my phone Sim card to this device
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user_673ed5 We can look further into this, and we will need to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Bees nest
We have a very large bees nest in an Xfinity pedestal in our backyard. We need someone sent out to remove it.
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@XfinityShawn also this has been a reoccurring issue and they sent a tech and a beekeeper out in the past. This is your equipment that you have an obligation to maintain. I would like this escalated if you are unwilling to help us as this is a hazar
Bees nest
We have a very large bees nest in an Xfinity pedestal in our backyard. We need someone sent out to remove it.
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Thank you for reaching out to us @No.22! I can understand how frustrating it is to feel stuck in a loop with the Xfinity Assistant. We’re here to help! Please create a post describing your issue.
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
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@XfinityShawn your pedestals are locked. There is no way to remove it without your involvement.
Bees nest
We have a very large bees nest in an Xfinity pedestal in our backyard. We need someone sent out to remove it.
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user_673ed5 You will need to hire a professional to remove the bees/hive as our repair teams don't do that.
Bees nest
We have a very large bees nest in an Xfinity pedestal in our backyard. We need someone sent out to remove it.
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Bees nest
We have a very large bees nest in an Xfinity pedestal in our backyard. We need someone sent out to remove it.
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Customer Service
Omg!!!! This is exactly how I feel, word for word! This is the worst virtual assistant EVER! It is completely useless and will make you want to pull your hair out and scream! I also see that this post was left in 2025 so that means nothing has been d
virtual assistant is terrible
I have just spent twenty mind-numbing minutes that I will never get back engaging with the stupid AI assistant. I ask it to show me how to cancel my hbomax subscription, I get an irrelevant answer, I ask for an agent, it says it will get me an agent, then I get asked some more screening questions, o
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Thanks for meeting us here in our community, @user_frt52c, about your billing concerns. We're happy to help get this cleared up for you. Please send us a Direct Message with your full name and complete service address. I look forward to hearing from
Canceled service - continued billing
I transferred / canceled service on 5/8/26 Xfinity did not cancel the service on their end correctly. I went into a physical location to address this issue on 6/5/26. He agreed this was a problem on Xfinitys end and refunded me the payment they took out without proration cost. Now I am getting an em
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Thanks for reaching out @user_5p54fh! I can understand how frustrating this is, especially when you’re trying to watch the World Cup and the wrong programming is playing on Telemundo HD through Stream. Since the channel works correctly on your
Wrong channel context playing on Telemundo hd
I have been trying to watch Telemundo hd so I can watch the World Cup while at work, but for the past week Telemundo hd has been playing jeopardy but in English. I have replicated this issue on my mobile device as well as my MacBook. The issue is not present on my actual cable box. I had a friend tr
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It amazes me that Xfinity employees on this forum act like they do not know the "purchased Movies" glitch on the Xfinity Stream App. The problem is not on the customer's end but it is in the software of the Xfinity Stream App. I was in an Xfin
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Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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