Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (511.3K)
Thanks for reaching back out user_b2206f! We would be happy to help you with these ongoing issues. Are you able to reach out through direct message so we can look further into this for you?
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
Question
Yes the proper email and phone number are showing on my account.
Unable to change account for automatic payments
A month ago I updated my email and phone number on the account. A verification email was sent to my email and I entered the code. Since that time I've been trying to change the checking account for my automatic payment and I get an error message that says my account needs to be verified. I have call
Question
Hello user_xk4y2c, thank you for taking the time to post here in our Xfinity Community forum. We appreciate you, and I will be happy to help. I understand this is frustrating for you. The need to verify likely is linked to your account info change, a
Unable to change account for automatic payments
A month ago I updated my email and phone number on the account. A verification email was sent to my email and I entered the code. Since that time I've been trying to change the checking account for my automatic payment and I get an error message that says my account needs to be verified. I have call
Question
user_l5ahoa - Thank you for your feedback and for joining us here on the Xfinity Forums. We truly appreciate your loyalty and the trust you've placed in us over the years. The Xfinity Rewards program is our way of saying thank you for choosing Xfinit
I didn’t think customer service could get worse…
I called Xfinity customer service today because my bill went up again by more than $25 per month. I was connected to a rep , I asked for retention department as I’ve had enough with prices going up, Crystaline assured me she was with retention and she could solve my problems, in fact she kept saying
Question
Hi @user_e87800, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your concerns regarding the services and interruptions that have taken place. We do not credit for loss of time, work, or inconvenie
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
Question
Thank you @Muhomatsu for your feedback on that option. Typically one of the steps would be to not have the Extenders connected while attempting the other options. These gateways (including the XB8) have been upgraded with software that manages advan
Dedicated 2.4 GHz Network
I have several smart home devices, including a thermostat, that require a dedicated 2.4 GHz Wi‑Fi network. I understand that the XB8 gateway is capable of splitting the 2.4 GHz and 5 GHz bands into separate SSIDs, and Xfinity support documentation and forum responses indicate that XB8 customers can
Question
Yes I made sure it didn't say redeemed and definitely didn't say 'All Gone' at the time like it does now. I kept checking for the next 30 minutes or so after I submitted my question here and it was still there :(
Cannot redeem gamestop gift card
Hi everyone, I don't know if I'm doing this wrong as this is my first time redeeming the Gamestop Gift Card. I have tried: - Redeeming it on browser - Redeeming it on browser after clearing cache and cookies - Redeeming it on browser in incognito mode - Redeeming it through a different browser - Red
Question
My situation hasn't been resolved, my issues are still ongoing.
Problems with Reward Redemptions
This is the second time. I claimed the rewards( $10 Domino's egift card & $10 Amazon book shelf). This is horrible. I have been a long time customer. I am a Diamond member. I would like my rewards. Please send me my e gift card and code for the Amazon bookshelf. I am very disappointed and upset over
Question
btw ... why does it say I am a visitor as opposed to a customer ... and while I am at it ... I absolutely HATE Xfinity chat ... it will not let an actual human representative help when you need it
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
Question
Unable to change account for automatic payments
A month ago I updated my email and phone number on the account. A verification email was sent to my email and I entered the code. Since that time I've been trying to change the checking account for my automatic payment and I get an error message that says my account needs to be verified. I have call
Question
•
Sign-In and Account Management
I forgot to add that Latisha (not sure of the spelling) was excellent ... she truly understands the concept of customer service ... she was exceptionally knowledgeable, friendly and respectful which I truly appreciate cuz customer service seems to be
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
Question
Hello @user_shwbbo, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Could you clarify which of the issues above you're encountering?
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
Question
Thank you. DMed you.
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
Question
iiScYth Thank you for reaching out! I do know we are having service interruptions in the Indiana area due to power interruptions, and a possible fiber cut. If you have had power restored, and are still without Xfinity service there could be a power i
Xfinity Service has been out for 10 days
We had a huge storm here in Northwest Indiana . I understand it takes some time to get everything back up and running but I’m left in the dark I can’t get ahold of customer service and people in other parts of the town have service .
Question
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
Question
•
X1
@user_qjd7x3 The agents on this forum only have access to Xfinity Internet access and services. For help with NOW Internet accounts or service, use the portal here https://www.xfinity.com/support/now.
NOW Internet support
I have an Xfinity NOW Internet prepaid account. Thankfully, I will only require it for 90 days or less. Support for NOW Internet is nonexistent. If there is an issue with your service, e.g. defective Xfinity gateway, service outage, billing discrepancy, etc., good luck connecting to a NOW chat agent
Question
@EG I've just checked my speed: up 573.71 Mbps, down 41.54 Mbps.Regarding recent Priority-3 time-outs:Fri Aug 14, 3 times between7-9AM:RCS Partial Service;CM-MAC=d4:...:11;CMTS-MAC=00:....:00;CM-QOS=1.1;CM-VER=3.0;I'm not sure how to check for dropo
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
Question
user_u848h7 Thank you so much for reaching out for help with your email notices. Missing an important email can be frustrating and we are happy to help. Are you still using your Xfinity.net email through our email portal or have your transitioned to
XfinityAmandaB
commented
1 minute ago
to the conversation:
0
0
Help in receiving group emails from highlands country club.com
Have stopped receiving group emails and notices from Highlands Country Club 28741
Question