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Terrible service with our phones
I live in Corkscrew Shores and I have terrible phone service. When I pass the new tower in Bella Terra I have 4 bars one mile later as I enter Corkscrew Shores it goes down to 1 or 2 and I have dead spots in my home. I understand Verizon is used by Xfinity and am totally prepared to change my intern
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Network
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Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Recently Upgraded to Plan 2 Gig Download / 2 Gig Upload
Recently upgraded my internet plan to 2gig download & upload, I am getting 2 gig download speed but upload is maxing out at 300mbps. Currently on the XB10 modem, tested both wire ethernet and wifi connection on multiple device. Results are all the same.
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Customer Service
activate without app
Can I activate my modem/router without the Xfinity mobile app? Through messenger on here? Thanks!
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Network
Blocking phone number on phone in my account
Is it possible to block a number from my mobile Xfinity app on one of the devices in my account without having the actual device in my hands
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Network
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Internet - Self Installation
Hi, I selected professional installation for my internet service, but the earliest available appointment is not until Sunday. I would therefore like to cancel the professional installation and switch to self-installation instead. Could you please advise me on how to make this change? Thank you for y
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Yes, please send to either. Thank you!
Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Yes you can, in the future please be sure to post before direct messaging. Would you like me to send that code to the best phone or email on file?
Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
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Green dome outside is broken please replace
I live at 1023 Fulman Road in Hendersonville, TN 37075. The green dome on the property has been cracked for awhile and needs replacing. We have tried to tie and protect the internal items as best as we could but it isn't holding anymore. As far as I can tell there are no wires exposed, but gaping ho
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Customer Service
Thought I posted last week but seems... I hadn't? Or it didn't go? Or I'm blind and missed it. Anyway... Last box lasted about two months. I've changed to the larger style box that has the coax cable ports on the back and been trying that. Almost tw
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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My bill is way too high
Price jumped like $50 up to $150 for 2gb speed. New customers can get 500 mbps for $50.
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Billing
Thank you for sharing the best voice command tips with our community, user_ogv9cb!
Filter for 5.99 movies
How can I EASILY filter for rental movies that cost less than $5.99 so that I can use my Xfinity Rewards? It is just silly to have to select every single movie to see how much it costs so that I can utilize the rewards. There needs to be a filter added for whatever qualifies for the reward ($5.99).
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We have now had over 30 people in our neighborhood contact us saying they have the same issue. The Tech was onsite today and said he thinks the entire town is affected yet besides passing the information along that I provided he cant do anything more
Intermittent Connection
The internet randomly drops outs. I have called repeatedly and have been told the modem is online and nothing is wrong or the problem is local to my home. I have setup ping traces directly to the modem, then to 8.8.8.8, 1.1.1.1, 8.8.4.4 and msn.com. I also had my computer hardwired directly to the m
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@user_8bj4aj Anymore attitude you want to send my way? Sorry. No "attitude" intended. I deleted the comment that I think offended you. But I find it difficult to see how comments are "linked" in this forum.
Paramount Plus Error "Something Went Wrong" just recently
UPDATE (Sep 2026): BUFFERING PROBLEMS SOLVED, at least for 1080p TV. Replacing the XG1v3 cable box with an XG1v4 cable box seems to have fixed the problems -- at least when paired with a 1080p TV. Refer to my recent comment for some details. ----- Since the beginning of Feb 2026, we have been gettin
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Is there another solution to this? I've tried explaining this over and over again with zero success. I also can't direct message support, despite the opt out box not being checked so that's not an option either apparently and I'm so beyond fru
Eligibility for Device Payment Plan
I have been an Xfinity Mobile and Internet customer since last year. I have had no issues with late payments and I have excellent credit. When attempting to upgrade and trade-in my phone, my credit was frozen and I was deemed ineligible for a payment plan. I have since lifted the freeze and should b
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Too many liars at xfinity
Since we had bad weather that knocked cable wires have been laying on my property and hanging low over my driveway. I had numerous work order numbers and been told they be out here has nothing but lies. They wouldn't know the truth even if it bit them on their lazy butts
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Customer Service
Help getting HBO on second tv
When I try to call up an HBO program, I am told I need to subscribe. I am able to watch their regular line up.
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Channels and Programming
Cancel television
I would like to cancel my TV service and keep Internet. Could someone please help me with that?
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Customer Service
@user_u9jtad Is the phone already active with us or were you wanting to swap that device to a current active line or start a new line with this older device?
XfinityBradM
commented
15 minutes ago
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Mobile
Would like to see if I can get a physical sim card for a older phone I have phone number is [Edited: "Personal Information"]
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