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My post is marked private but contains no images
No images. No email address. No bad language. Why is it marked PRIVATE?
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Getting Started
Cloudflare Anycast IPs being blocked by comcast ASBR
I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope
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Your Home Network
@user_p3fheo My team is happy to have helped you get this resolved, and we are always here for you if you should need us in the future. Have a great day.
Ground wire not reconnected after cable buried
A cable was recently buried in front of my townhouse building. During that process my and my neighbor's ground wires were disconnected and not later reattached. It is unclear to me if not reconnecting was intentional or an oversight.
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I'm glad to hear you were able to get the CableCARD paired, @user_87u1ge! We're always on hand to assist with any other questions.
Cable card tivo
Just powered on a tivo with cable card after not being on since 2024. None of the channels are authorized. Do I need to re pair the cable card? My other tivo is ok.
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Gift card Rebate
I was promised a 200$ virtual gift card when i signed up in December. i have not received it and no one in the customers service department seems to help in issuing it. I have called at least 4 times.
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Customer Service
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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Channels and Programming
user_r2tkn9 My team can help with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary
Subject: Urgent Complaint – Both Lines Deactivated Without Proper Communication
I am writing to raise a serious concern regarding my Xfinity mobile service. Both of my lines were unexpectedly deactivated without any clear prior notice or proper communication explaining the reason. This situation has caused significant inconvenience, as I rely on these lines for essential commun
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Cancel internet
Hi there, we are moving and need to cancel our service Current address: 3146 Arnold Ave Sw Bolling AFB, DC 20032
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Customer Service
Having the same issue, when I go to the Xfinity site and try and activate the Apple TV, I get the error code something unexpected happen and please try again later. This has been going on for 10 days. Contacting Xfinity, he tried to send me to Apple
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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New wireless cable box not working
We received a new wireless cable box with the Xfinity upgrade kit. My main TV continues to lock up since installing this new box. How do we go about getting a replacement modem?
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Support - Remove Customer Owned Cable Modems from Account for Reuse on a Different Account
Hi, Can support please help me with removing my customer owned cable modems from my account? There are two, and neither of them will activate on a different account because they are still attached to my current account. Thank you!
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No. I did not receive any assistance that helped in anyway. Where is the Thumbs down button?
Need help with payment arrangment disaster
Set a payment arrangement for 3/19 for past due balance. Received new information and needed to adjust agreement. Website directed me to Xfinity Assistant which opened a payment arrangement page. I thought I adjusted it for full account balance by April 4 (The last day allowable to keep service). Wh
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Thanks for the info. I was able to get it paired via chat while waiting for a person. Someone answered right after it started working and wanted to give me a free apple watch and asking for my phone imea. I declined and hung up.
Cable card tivo
Just powered on a tivo with cable card after not being on since 2024. None of the channels are authorized. Do I need to re pair the cable card? My other tivo is ok.
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Hello user_nnn45d, while we are sorry to see you go, we will make sure this gets resolved for you. We will need to get some account info that is best kept private; please send our team a direct message with your full name, the name listed on the acco
cancel service
I called and canceled internet and phone service on Feb 23, 2026. Looks like both services were canceled but somehow replaced with internet only service starting on Feb 23. Please cancel ALL service and send refund check for later part of Feb.
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Not receiving emails
I have not received any real emails since January 18, 2026, over two months. I have received 8 spam emails since March 20. There are no filters set up and the auto-forwarding is NOT turned on. The storage is at 58%. All of the similar questions from other users have the same useless answers. How do
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Im so disappointed in customer support.
kdovepa
commented
19 minutes ago
to the conversation:
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Peacock Premium Activation FRUSTRATION 🫤
I have spent hours on the phone with technical support for Xfinity and a miserable amount of time on chat/text support with Peacock to no avail in activating my Platinum account included(free) premium subscription of Peacock from Xfinity. The error message states that I already have an account activ
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