Xfinity Community Forum

@user_khall Can you please clear your cache and cookies on your computer, reboot and try again. It seems something needs to be cleared to get back this point.

XfinityChristy

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46 minutes ago

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Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga

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Good morning @user_gfs9m7, and thanks for posting to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance, what is it you are still needing to finish setting up your account?

XfinityJeff

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51 minutes ago

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Account is not finished

Trying to finish setting up my account but can't get in touch with a person

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Hi @misosoup7 thank you for reaching out on the Xfinity Community Forums. Our amazing expert @EG has provided the best answer for this. If you need anything further please do not hesitate to reach out.

XfinityJanelle

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54 minutes ago

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Is it possible to /60 ipv6 block instead of the /64 block?

I have a Hitron Coda-56 and it's only giving my router (Tp-link ER707-M2 so I can do failover to a secondary connection over 5G) a /64 block of ipv6. I have another router (Google Nest Wifi Pro) that give wifi throughout the house. I'd like to get /60 to the TP-link so that it can give a /64 to my w

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Hey @user_jk9v1q , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your login. As mentioned by our amazing expert @Again, are you trying to log into webmail

XfinityJanelle

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55 minutes ago

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login only shows authorization numbers

I can log in and pass the verification check, but then I am only seeing a string of (authorization token) numbers and cannot go further. Is there a problem with the login servers?

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I tried both. The app does not have such option in Advanced Settings and Incognito Browser did still show the same.

user_khall

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59 minutes ago

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Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga

Question

@user_1lkddu Thanks for reaching out. I’m sorry to hear you're having an issue with saving shows to your watch list. This is one of my favorite features so I can go back and watch shows and movies. Our team is here to help. Are you using your c

XfinityKei

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1 hour ago

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saved list

I just spent two hours saving movies to "my list," only to return to the list and find that nothing actually saved. I was clicking the plus icon to add to my list. Is there another way I should be doing this?

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user_wflfms Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, when you say the outlets are out, you are referring to power outlets or are you referring to the coaxial line outlet? If it is an issue with the

XfinityBillie

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1 hour ago

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gateway connection

my gateway was showing no light, i moved it to another room so i could figure out if it was the outlet or my gateway. when i did that the gateway turned on but sat there and flashed orange for 30 minutes. i then moved it back to the room it was originally in and tested out the other outlets, turns o

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user_khall Since the direct URL is failing, here are two ways to bypass that menu glitch and adjust your bands: Try the Xfinity App: This is often more stable than the web portal. Navigate to WiFi > View WiFi equipment > Advanced settings to

XfinityChristy

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1 hour ago

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Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga

Question

user_qzijtg Have you cleared the cache and cookies on the browser you are using to stream? That can help from time to time.

XfinityEricB

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1 hour ago

Trying to finish setting up my account but can't get in touch with a person

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Customer Service

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Hello @schalli, Thank you for reaching out on our community forum, It sounds like you have already attempted some troubleshooting steps. Please send us a direct message with your full name and address so that we can assist you further. To send

XfinityAbby

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7 hours ago

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Disable xfinitywify hotspot on my modem/router

Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho

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Disable xfinitywify hotspot on my modem/router

Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho

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Customer Service

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I can't connect to my wifi because it asks for a security key which I don't have I don't

I cannot connect to my wifi and when I attempt to connect, I'm asked for the network security key.

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Your Home Network

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Sent the direct message.

user_pum3ky

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7 hours ago

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Cannot change Xfinity router settings.

The tech who came home and set up my router told me that the ability to control router settings would be present on the app within a few hours of him setting up the router. That did not happen, I do not have a wifi tab on my app. Since then I've interacted with multiple Xfinity agents who say they'v

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Hello @user_vkw30, I'm reaching out to you to see if your spam issue was solved?

XfinityDuron

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8 hours ago

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Prevent email from going to SPAM

Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent

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