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@user_26wbej Thanks for reaching out to us regarding your missing local channels. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Are you experiencing it on all devices or just one de
Local channels disappear on Xfinity Stream at home
Everytime I open Xfinity stream, my local channels are gone. I have to start the frustrating cycle of restarting my Fire TV at least 3 times for my local channels to show up or delete the app, install the app and sign in again. Both takes time to do. My location has not changed for many years, and i
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user_74e5t2, based on the steps outlined here https://www.xfinity.com/support/articles/paramount-plus-app, it sounds like you've taken the right path. I would attempt to clear the locally stored data to see if it helps clear up the roadblock. The ste
Paramount+ not able to login
When I go to the Paramount Xfinity site using either the code for the QR code I get the following. Your account is now activated. Please return to your Xfinity device to start your streaming adventure. Then the TV never updates it just stays on that screen but changes the activation code. Using the
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user_mc1chh Thank you so much for reaching out for help with removing unknown devices. The is not an forget all options to avoid customers disconnecting devices they did not intend. With that, we recommend [setting up a profile](https://www.xfinity.c
Remove devices from WiFi
I have all these random devices connected to my WiFi and there is no “forget device” option altogether
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Thanks for meeting us here in our community about your concerns, @user_3lc7jz. I can see how this would cause alarm. Sometimes we work with contractors to assist with some work in some areas. They wouldn't have our logo on their vehicle, so it is pos
Xfinity tech showed up unannounced
We had someone come over today claiming to be an xfinity tech, he was wearing an xfinity shirt but was driving an unmarked truck. He knew about a recent ticket i had submitted but i did not receive any communication about an upcoming appointment. I cannot find any record of the visit in my account.
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Remove devices from WiFi
I have all these random devices connected to my WiFi and there is no “forget device” option altogether
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Customer Service
How to initiate Pole to House installation?
Hello, We had comcast service quite some years ago and recently decided to give it a try again. Yesterday (May 26, 2026) we ordered xFinity NOW online, but before clicking to finalize the purchase, we did a live chat with support (chat Reference Number : 907591969492860611 ) to ask questions, such a
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Your Home Network
We understand your concern completely and prioritize keeping your service active just as much as you do. The last thing we want is for you to be without them, and our goal is to work with you among the options we have, rather than turn our back when
Going to need a return address Xfinity doesn't honor their agreements
Xfinity confirmed they will not be honoring the payment agreement THEY set up for 6/12/26 and will be disconnecting my service tomorrow. I have the chat transcripts from 5/23/26 canceling the arrangement for today 5/27/26, rescheduled for 6/12/26, and confirming services would be secure. However, th
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user_l1mylv Thank you for stopping in for help with setting up a disconnect request for your services since you are no longer in the country. If you could send our team a direct message with your full name, the name listed on the account (if dif
Wifi Service cancellation
Hi, I have moved out of the United States and I am currently in China. I can’t receive a U.S. callback, and the Xfinity app won’t connect me to an agent. I need to permanently cancel my Xfinity Internet service. Please cancel the service for my account effective immediately and provide a confirmatio
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Xfinity tech showed up unannounced
We had someone come over today claiming to be an xfinity tech, he was wearing an xfinity shirt but was driving an unmarked truck. He knew about a recent ticket i had submitted but i did not receive any communication about an upcoming appointment. I cannot find any record of the visit in my account.
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Customer Service
Perfect! Will do. From the tone, I can tell I am not valued/welcome as a customer anymore. I will drop the equipment off once the services are disconnected. The purpose of a payment arrangement is to secure services. As I mentioned in the previous po
Going to need a return address Xfinity doesn't honor their agreements
Xfinity confirmed they will not be honoring the payment agreement THEY set up for 6/12/26 and will be disconnecting my service tomorrow. I have the chat transcripts from 5/23/26 canceling the arrangement for today 5/27/26, rescheduled for 6/12/26, and confirming services would be secure. However, th
Question
@XfinityFrank my stream is up to date...
Local channels disappear on Xfinity Stream at home
Everytime I open Xfinity stream, my local channels are gone. I have to start the frustrating cycle of restarting my Fire TV at least 3 times for my local channels to show up or delete the app, install the app and sign in again. Both takes time to do. My location has not changed for many years, and i
Question
Wifi Service cancellation
Hi, I have moved out of the United States and I am currently in China. I can’t receive a U.S. callback, and the Xfinity app won’t connect me to an agent. I need to permanently cancel my Xfinity Internet service. Please cancel the service for my account effective immediately and provide a confirmatio
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Customer Service
I signed up through Paramount. I called Xfinity to see if I could stream as an add on, and they said no, only way was directly with Paramount. I tried restarting and still not able to view on any TV in my home.
Paramount+ not able to login
When I go to the Paramount Xfinity site using either the code for the QR code I get the following. Your account is now activated. Please return to your Xfinity device to start your streaming adventure. Then the TV never updates it just stays on that screen but changes the activation code. Using the
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$40 a month offer
Hello! I am a new subscriber with 300 plan that charges $45 a month for 5 years. I have an unactivated, pending order and want to change to the newly available offer of $40 a month for 5 years. Can you please do that?
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Your Home Network
Together wifi bwabt wifi back onack on it say connected but it's not
Wi-Fi not on but says it's on
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Channels and Programming
Hello Mc_1219 👋 I appreciate you creating a new post for your question, and we're here to help! As we mentioned in our private messages, we'd be happy to escalate the matter regarding your payment arrangement for further review, but in the meantime
Going to need a return address Xfinity doesn't honor their agreements
Xfinity confirmed they will not be honoring the payment agreement THEY set up for 6/12/26 and will be disconnecting my service tomorrow. I have the chat transcripts from 5/23/26 canceling the arrangement for today 5/27/26, rescheduled for 6/12/26, and confirming services would be secure. However, th
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I have a VLAN capable router already (Ubiquity) and have VLANs set up. You didn't say anything about the streaming problem. Are there any ports (TCP or UDP) that I need to allow between the VLANs to get streaming to work?
Xfinity streaming on a VLAN
We've got all Unifi networking gear at home and are having problems with Xfinity streaming. The main VLAN where computers, phones, and router live is 10.10.10.x. All IOT, including TVs is on 10.20.20.x. We can stream on a computer fine, but streaming does not work on IOT devices (wired or wireless).
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Going to need a return address Xfinity doesn't honor their agreements
Xfinity confirmed they will not be honoring the payment agreement THEY set up for 6/12/26 and will be disconnecting my service tomorrow. I have the chat transcripts from 5/23/26 canceling the arrangement for today 5/27/26, rescheduled for 6/12/26, and confirming services would be secure. However, th
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Customer Service
@user_y8a683 Thanks for allowing us to help with your service concerns. I'm glad we were able to file a complaint, confirm the current price, and adjust the accounts accordingly. If you need anything else, don't hesitate to create a new public submis
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Internet Service change and frustartion
Subject: Formal Complaint Regarding Xfinity Customer Service and Account Mismanagement Date: May 20, 2026 To Whom It May Concern, I am writing to formally express my frustration and disappointment regarding my recent experience with Xfinity customer service. On May 4, 2026, I contacted Xfinity to co
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