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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Fiber optic in my area
Hi, I recently moved to New home, and currently there is no fiber in my area, and I believe there wasn't any new upgrade for fiber internet from Xfinity for awhile. I would love to know when we have fiber internet. I'm currently at 1Gbps would love to have higher performance internet service
Question
@XfinityEmilyB if someone at Xfinity were interested in contacting my bank so the two cyber security teams could investigate please DM me. It shouldn’t be this hard to report an issue and get the interest of those responsible for security. MikeB
Comcast Landline breached
My bank notified me that there was a breach that was executed by using my Comcast landline to complete the secondary authentication. The bad actor was able to direct my bank's system to send the verification code as a phone call. The phone never rang at my home. With this, they were able to access m
Question
Thanks for reaching back out @vbonline, I'd like to do everything I can to help with seeing what plan options are available. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a
Promotion ending. Need help deciding next plan.
My promotion period is a little over month. I would like to know the options available to me so that the price does not increase. I am interested in keeping the Internet-only plan with xFi Complete for for unlimited internet and using Autopay with a credit card. I don't mind going to a lower speed p
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@XfinityEmilyB yes, I spoke with the CSA team. I actually spoke with them twice. When I was transferred for the second time I gave up with working with your phone support and decided to try this forum. In answer to your second question … I can conf
Comcast Landline breached
My bank notified me that there was a breach that was executed by using my Comcast landline to complete the secondary authentication. The bad actor was able to direct my bank's system to send the verification code as a phone call. The phone never rang at my home. With this, they were able to access m
Question
Hi, thanks for the response. Regarding the email address, do you mean the one listed under 'account and identity' or the @comcast address?
Peacock problems activating
So I'm over at www.xfinity.com/yoursubscriptions and it says "Activatation required" and "activate'. I hit the "activate" button to head to get the new pop up that says "active peacock premium" which takes me to https://www.peacocktv.com/partner/failure. I'm not sure why I'm getting the failure mess
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@user_rxz9kh, Thank you so much for sharing the update here. It’s great to hear you were able to track this down and get things back to where they should be.❤️Situations like this can be especially frustrating, particularly when the issue isn&r
Terrible Upload Speed
I noticed a change in my upload speed in early May. I have 1.3G service and was getting 600Mbs speed for the download (which is great), and today have 1.6Mbs upload speed (which is terrible). Earlier this year it was 30Mbs upload (acceptable). The upload speed results in occasional large files takin
Question
I was asked to check back after a month to see if a better option is available than the one discussed a month ago. Can an official employee please get in touch with me again? Thanks!
Promotion ending. Need help deciding next plan.
My promotion period is a little over month. I would like to know the options available to me so that the price does not increase. I am interested in keeping the Internet-only plan with xFi Complete for for unlimited internet and using Autopay with a credit card. I don't mind going to a lower speed p
Question
@XfinityMarshante Turns out it was not an Xfinity issue - it was a coaxial cable fault. When I got a new router a few months back, I had used the old cable to hook it up. It worked fine for a few months and then progressively got worse. I switched i
Terrible Upload Speed
I noticed a change in my upload speed in early May. I have 1.3G service and was getting 600Mbs speed for the download (which is great), and today have 1.6Mbs upload speed (which is terrible). Earlier this year it was 30Mbs upload (acceptable). The upload speed results in occasional large files takin
Question
Okay, I went and did the requested.
Promotional Discount
Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge
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ronnie83l You have reached the perfect place to get help with your modem's firmware and Xfinity billing concerns. Modem manufacturers send us firmware when it's released and we can push the latest version when we provision your modem. Are you current
Support is clue
They say they are not responsible for updating my modems firmware. Because it's my own modem. $258.00 a month for barely more than basic cable and Internet. With support who has no clue about their services.
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Support is clue
They say they are not responsible for updating my modems firmware. Because it's my own modem. $258.00 a month for barely more than basic cable and Internet. With support who has no clue about their services.
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Customer Service
Garcjat Cool! Let's take a look at things here on our end to find out what options are available. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To
Promotional Discount
Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge
Question
Hello @user_hpumij and thank you for reaching out with your concern on our Xfinity Community forums. I can understand why this would be a concern, especially if it involves something on or around your property. We definitely want to make sure this is
Ugly green box
Can you please move or put this graffitied box underground? My address is [Edited: Personal Information].
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@XfinityTommy I believe it is just stand-alone Internet.
Promotional Discount
Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge
Question
Good afternoon Garcjat, Thank you very much for getting us in the loop on this! Happy to help explore some options with you. I was curious, are you using standalone internet, or TV and Internet?
Promotional Discount
Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge
Question
user_65mbvk I'm glad you were able to find your mobile services through your online profile and I appreciate you taking the time to share details about your experience in the store. I'd like to stick with you here until we confirm the phone return is
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
Question
Hello @user_e36syt, and thank you for reaching out on our Xfinity Community forums with your concern. I can really understand how stressful and disruptive this situation has been, especially with your business depending so heavily on email access. Sp
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
Question
Promotional Discount
Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge
Question
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Billing
Ugly green box
Can you please move or put this graffitied box underground? My address is [Edited: Personal Information].
Question
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Customer Service
Good afternoon user_d9lomq. We do send out communications when upgrades, and network enhancements are completed. You are also able to check out areas eligible for our faster speeds here.
XfinityJon
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Fiber optic in my area
Hi, I recently moved to New home, and currently there is no fiber in my area, and I believe there wasn't any new upgrade for fiber internet from Xfinity for awhile. I would love to know when we have fiber internet. I'm currently at 1Gbps would love to have higher performance internet service
Question