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@user_mz0496 i even got support to "escalate" my issue for the local team but didnt hear back for weeks, not even a single update until i had to reach out myself.
Packet loss and uncorrectable codewords after a maintence
Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue
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gift card
when I signed up back in June, I was told I would receive a $200 gift card in my email and I have yet to receive it so I’m wondering when I should
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Customer Service
update on this issue, xfinity support keeps trying to send another technician out to fix my problem. well each technician still says he can't solve it and has to put in a ticket for maintenance...well the maintenance crew never showed up and xfinity
Packet loss and uncorrectable codewords after a maintence
Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue
Question
Hey there, @user_oenk32, thanks for reaching out through Xfinity Forums regarding your billing for your previous Xfinity Mobile account. We want to ensure that everything is correct with your bill since your disconnection. You have reached the right
Billing sent to debt collector thay does not exist??
We are receiving a text from a debt collector that we owe to xfinity mobile. Our services we canceled on June 19, 2026. The last bill was paid in August, 2026. There is no bill left. When logging into the account nothing exists!! When chatting or speaking to an agent nothing is due. We no longer hav
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Billing sent to debt collector thay does not exist??
We are receiving a text from a debt collector that we owe to xfinity mobile. Our services we canceled on June 19, 2026. The last bill was paid in August, 2026. There is no bill left. When logging into the account nothing exists!! When chatting or speaking to an agent nothing is due. We no longer hav
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Billing
A human to come to my home and speak to me
There are several lines running to my home from previous accounts and a dish on my home. I need to know which ones I can remove. Hanging very close to roof
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Your Home Network
Tv programing
Have lost ion mystery channel. Antenna TV coming up instead of ion mystery channel.
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Channels and Programming
All games. I have tried everything
Constantly losing packets for 3 months on only games.
Hi, I have reached out multiple times and found this was my last option. I have had a tech come out, ran new cables, got a router, new modem.. I am still lagging. The main problem ip is at hop 7, 50.221.201.226. Looking it up I found it was a comcast address. Please help! I downloaded a program call
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Move payment date for one month
I just need to move the date to the 1st for this month
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Billing
Thanks for meeting us here, @user_7lgm3p, about your autopay. If you still need assistance, please send a Direct Message with your name and service address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" ico
Autopay after scheduling my account to cancel [Edited]
I scheduled my account to cancel at the end of my billing cycle. They still pulled an autopay. I called in and was assured it would be credited - but I am still annoyed they took it in the first place [Title Edited: "Inflammatory/Profanity"]
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Hi there, @Pegasus63. Thanks for reaching out to us here on the Community Forum. I apologize, but I think there is some confusion here. With Paramount+ with SHOWTIME through XFINITY, your content will be available through your X1 cable box or th
Paramount plus with showtime error
I can enter Paramount plus with Showtime no problem . I can access paramount plus on other devices ( smart tv). When I try to use paramount plus but it doesn’t say with showtime, I get in, then I get an error screen, the screen disappears when the show starts, but returns a moment later. It stays up
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Cannot use the Xfinity app to log in, but can use firefox browser window to log into my account on the same phone
I cannot use the xfinity app on my Iphone SE 3rd Gen phone. It is a two line phone, one esim ATT line and one sim card for an Xfinity mobile line. When i try to log in using the xfinity app I get the following message: Access Denied You don't have permission to access "http://login.xfinity.com/login
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Xfinity App
Thank you for reaching out to our team here. Though we hate to lose you as a customer, we can help you with that request if you are not able to disconnect your service online or with the customer service number. In order for me to assist you with tha
Cancel services
You all make it very difficult to cancel my services. Have had two call back and both have hung up. I need to cancel all residential services. How do i go about doing that ?
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@user_wziguq Did you bring your phone from another carrier or purchase it from a 3rd party vendor or did you purchase a phone through us? There is a good chance the promotion you signed up for to avoid paying for a new device requires the device to b
Don't want payment plan
brought phone they said it was going to be a upgrade I wouldn't have to pay
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YW @user_xxxbmp !
Internet not working
I already found the internet coaxi cable but it won’t work the internet only appears On but won’t get any signal.
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Did you get this resolved?
Xfinity Mobile lost my phone number I have had since 2014
On July 17, 2026, I attempted to transfer my phone number since 2014 from Mint Mobile to Xfinity Mobile. I began activation around 2:00 p.m. After several hours without progress, Xfinity told me to continue waiting. At approximately 8:00 p.m., I received a porting error and repeatedly tried to resub
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I contacted Xfinity customer support and they were able to help activate my modem, so I'm able to use my wifi now. I still cannot log into the app, I tried using the mobile website and got the same issue.
Activating Wifi Gateway Without Xfinity App
I just got an Xfinity gateway, and I want to activate it. The only way to activate it that I could find is using the Xfinity mobile app, which I can't download since my phone doesn't support ios 17. Is there any other way I can activate my wifi?
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Cancel services
You all make it very difficult to cancel my services. Have had two call back and both have hung up. I need to cancel all residential services. How do i go about doing that ?
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Customer Service

Concern moved here to the Home Networking help section.
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Connectivity limited
I am a new customer. My internet connection is inconsistent at best, moreover, it doest reach all areas of a 2000sq, one level Home
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