Xfinity Community Forum

user_75475u I understand as if hot weather is causing it, our technicians will not be able to prevent it from continuing.

XfinityShawn

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5 minutes ago

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Doorbell overheating

My doorbell keeps shutting off because of heat. It’s in a shaded location. Requesting assistance.

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user_9x6s5b Hi there! Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. What troubleshooting steps have you tried so far?

XfinityDilary

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26 minutes ago

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Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows

When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.

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user_4hxp9j We are glad to hear this has been resolved, and my team is always here if you should ever need us in the future. Take care, and have a great night.

XfinityShawn

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34 minutes ago

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I want to dispute a service charge

I am writing to formally dispute the $100 service charge applied to my account for the recent technician visit. I believe this charge is unjustified based on the circumstances of my installation. When I signed up for service, I was explicitly informed by Xfinity that my residence was already "pre-wi

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This issue was resolved and I received full credit. Thank you.

user_4hxp9j

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44 minutes ago

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I want to dispute a service charge

I am writing to formally dispute the $100 service charge applied to my account for the recent technician visit. I believe this charge is unjustified based on the circumstances of my installation. When I signed up for service, I was explicitly informed by Xfinity that my residence was already "pre-wi

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Xfinity app won’t let me log in

Hello, I am having trouble logging into the app to manage my WiFi service. I am able to log into my account when using a mobile browser, but after entering my email or phone number on the app, I get an error message that says “access denied,” so I never get to the password or 2FA page. I have tried

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Xfinity App

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Thanks for connecting with us today, @user_htmmqj, about the billing concerns with the modem. We're happy to look into this for you. Are you listed as a Manager on your mother's account? If not, I would not be able to provide you with the details abo

XfinityLinda

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52 minutes ago

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Xfinity app shows 0$

But when I try to hook up a new modem and talk to the Xfinity Assistant live support they say theres an outstanding fine on my moms account. We returned the modem, how do I get into contact with someone who can wave this. I tried 2 numbers even one given from an xfinity store.

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Greetings, @user_00ce03! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can also l

XfinityRay

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58 minutes ago

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Cancel service

Would like to cancel my cable but keep the internet

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Cancel service

Would like to cancel my cable but keep the internet

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Customer Service

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user_27og63 I know that with some of our credentials, we do need to be connected to a work VPN for verification. Other than that, however, you would need to work with your leadership directly if you are not able to access the XPE site for assistance.

XfinityAmandaB

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1 hour ago

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XPE services

I'm trying to log into my XPE account (Universal Orlando employee), and I put in my login credentials, and the site immediately says "Thank you for logging out." I promise, I wasn't trying to log out! :) I'm just trying to log in and get my employee discounts applied to my account. How do I go about

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user_e8iyqg - Hello, and thank you for choosing Xfinity and joining us here on the Forums! Xfinity Pro is designed to provide a more reliable and connected experience throughout your home. For $15 per month, it includes wall-to-wall WiFi coverage, au

XfinityThomasA

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1 hour ago

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I need a battery backup for my XF Pro

It should be stated much more obvious that the cellular option on the XF Pro will NOT work in both cases a network or a power outage; hence even if I have power at the house, BUT comcast is down, it will not be connected with the back up battery. Which is $60… and for this i see that I need to send

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Xfinity app shows 0$

But when I try to hook up a new modem and talk to the Xfinity Assistant live support they say theres an outstanding fine on my moms account. We returned the modem, how do I get into contact with someone who can wave this. I tried 2 numbers even one given from an xfinity store.

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Billing

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No VPN on it, that I know of.

user_27og63

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1 hour ago

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XPE services

I'm trying to log into my XPE account (Universal Orlando employee), and I put in my login credentials, and the site immediately says "Thank you for logging out." I promise, I wasn't trying to log out! :) I'm just trying to log in and get my employee discounts applied to my account. How do I go about

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I need a battery backup for my XF Pro

It should be stated much more obvious that the cellular option on the XF Pro will NOT work in both cases a network or a power outage; hence even if I have power at the house, BUT comcast is down, it will not be connected with the back up battery. Which is $60… and for this i see that I need to send

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Customer Service

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user_ivu72d Thank you so much for stopping in for help with your phone's messaging not working. Text messaging is very important nowadays, so I understand reaching out for help. For most mobile issues, I recommend starting with the Xfinity assistant.

XfinityAmandaB

commented

1 hour ago

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Customer service on my cell phone not getting messages or be able to send messages

Not getting messages. Not sending messages. I have tried turning it off. I have tried rebooting it. I have tried getting internet connection. I have tried everything I can think of

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... Yahoo conversion notice that I may have deleted the real one ... You don't need an email. Instead, log in to https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say:

BruceW

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1 hour ago

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May have missed or deleted real email transition offer

There have been so many phishing emails spoofing your Yahoo conversion notice that I may have deleted the real one along with the tens of phishes. Can I be re-sent the notice if it was sent, or have an idea of when it will be sent?

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How are you doing, @user_xgg4e0? We appreciate you reaching out here for assistance, but we're sad to hear you need to cancel. Is there anything we may do to change your mind or transfer service if you're moving? Please send us a Direct Message with

XfinityLinda

commented

2 hours ago

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Cancel Service

I would like to cancel my service.

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gbakmaars We appreciate it, but will recommend you send us a DM per the instructions above for further assistance.

XfinityShawn

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2 hours ago

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email folders are missing; how to restore them?

All of my email folders are missing. They need to be restored. Help!

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Cancel Service

I would like to cancel my service.

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Customer Service

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Thanks for clarifying, you can sign in by going to our site here. If you're not sure about your Xfinity ID you can select Find you Xfinity ID, below Let's go. Let me know how that works.

XfinityAbel

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2 hours ago

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My account Phyllis parrott

I’m trying to sign in to my account

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Yes I do need help signing in

user_eg797h

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2 hours ago

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My account Phyllis parrott

I’m trying to sign in to my account

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