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I am happy we were able to get a technician to the location to ensure all signals to the home were solid, and make any proper repairs @user_8y368j! Please don't hesitate to reach out if you have any other questions/concerns, we are happy to help!
one channel - high errors - new modem
switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ
Question
Leaving Xfinity for this reason when my contract is up. I definitely believe there is manipulation going on. And if you try to chat with someone, they just try to upsell you. It's frustrating.
Unexplained Data Usage Spikes since August 2025
Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage
Question
Incorrect $14 charge for TV Service that is for an additional TV box.
Problem: Incorrect extra $14 charge for TV Service that is for an additional TV box, but I only have one box. The bill also has the original $14 charge for the only TV Box & Remote that I have had for years, this is correct. How to get this erroneous charge removed? This appeared on our new bill aft
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Billing
Hello @user_xqbvsg We'd be happy to help get this burial addressed for you. I am sorry to hear it has been sitting for so long. Please send us a direct message with your full name and service address, and we can get a request going for you. To send
Bury Cable
My cable needs buried. It has been laying on the grass for 8 months. I have been searching xfinity but cannot find a number to call for a link to order this service. The virtual assistant is useless for this. Please help.
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Bury Cable
My cable needs buried. It has been laying on the grass for 8 months. I have been searching xfinity but cannot find a number to call for a link to order this service. The virtual assistant is useless for this. Please help.
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Customer Service
user_v0eyps we can get you more details about your account history. Just send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
Past outage reports/history
Hi I need a report of the outage history for my account from 3/28/26 please provide a detailed report including every time that internet was down due to outage on this date. thank you
Question
Let's take a look at the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary&bul
Premium plus upgrade not working
I added the additional subscription for premium plus for Peacock and it is not working. I’ve spent so much time trying to work with customer service through the chat to try to get it to work and all they do is help me do the same thing over and over again. I’ve tried multiple different browsers, cle
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Yes I am. I’ve kept trying to resolve it but still cannot.
Premium plus upgrade not working
I added the additional subscription for premium plus for Peacock and it is not working. I’ve spent so much time trying to work with customer service through the chat to try to get it to work and all they do is help me do the same thing over and over again. I’ve tried multiple different browsers, cle
Question
Greetings, @user_ojj7ps! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with your service, but you have definit
Internet
I have restarted unplugged and everything in between. 98% of the time I am receiving 2 to 10% of my service. In and out it goes. I have your services department here and they tell me it’s outside somewhere and they will submit a line service call and still terrible service since you decided to upgra
Question
user_vetdol We are happy to help you. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. Click the
XG1v4 Box Request
I would like to request a XG1v4 box. The version they gave me is horrible & does not stream well. Can you send me one?
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Past outage reports/history
Hi I need a report of the outage history for my account from 3/28/26 please provide a detailed report including every time that internet was down due to outage on this date. thank you
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Customer Service
tadoy Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble activating your Peacock Premium service. We also see your Direct Message. In the future, please wait to be invited to send a DM
Peacock Premium
I cannot activate peacock premium which is part of my Diamond status as well as gig internet service. Everytime I hit activate on my Xfinity account I get a message that my Xfinity account is already linked to another peacock account. How do we unlink my old account and link my new account?
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@user_jbu0v2 We appreciate your time in reaching out to us here on our Xfinity Forums. I'm happy to take a look at the account and see how we can assist you with your refund request. Please send us a DM to Xfinity Support to get started with your ful
refund for unused service
refund for unused service I have a couple of months worth of service that I paid for and I didn't have a modem to use my internet so I have these charges on my card that I never even used and I would like to refund
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Hi there, @user_nisxmu. Thanks for reaching out to us here on the Community Forum. Sorry to hear about this experience with your trade in. We would be happy to review the situation and see if there is anything that can be done to assist. Please
requesting assistance with billing. I never received my trade in credits
I am reaching out for urgent assistance regarding an unresolved issue with my Xfinity Mobile account. I have made multiple attempts over the past several months to resolve this through chat, phone support, and in-store visits, but unfortunately, the issue remains unresolved.On October 26, 2025, I up
Question
Hi there @user_anusqw Thank you so much for reaching out on our Xfinity Community Forum about an incorrect billing charge. I'll be happy to assist. Can you confirm if you've recently swapped out your cable box?
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Incorrect $14 charge for TV Service that is for an additional TV box.
Problem: Incorrect extra $14 charge for TV Service that is for an additional TV box, but I only have one box. The bill also has the original $14 charge for the only TV Box & Remote that I have had for years, this is correct. How to get this erroneous charge removed? This appeared on our new bill aft
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