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URGENT- Reporting to better business bureau
Hi, I am requesting that my Xfinity account be permanently canceled. I have been told multiple times that the account has been closed, yet I continue to receive payment requests and communications regarding the account. Unfortunately, I am unable to return the equipment because it was stolen. I am w
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Your Home Network
Exposed Cable Burial Request - No one has submitted dig safe request
I submitted a burial request on 5/13/26 after a line was cut in my yard and was told it would be resolved within two weeks. Nearly a month later, no one has come to mark the utility lines, and Dig Safe confirmed no request was ever submitted for my property. Multiple Xfinity representatives have cla
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Customer Service
I'm experiencing the same thing. I thought I was doing something wrong. Not too thrilled about this as it makes pausing live TV and then skipping forward past commercials harder. Wondering if that was the intent.... 🤨
30 second skip on remote
The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu
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Hi there @user_a0x2uu. Our team can assist with your cancellation request. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "Sign In" i
Cancel service
I need to cancel my Internet and can't figure out how to contact an actual human
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user_0g65pf Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please kno
No NFL Network, Count Me Out
I am paying an immense amount of money for your service and I am already frustrated with the inconsistencies. If you don’t get this resolved and include it in my subscription before football season starts, I’ll move along and take my money with me. And I don’t think I’m alone.
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I’m trying to follow the thread regarding conctant buffering while viewing the xfininty stream app.
I’m trying to follow the thread regarding conctant buffering while viewing the xfininty stream app. Looking for solutions to fix problem.
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Getting Started
Cancel service
I need to cancel my Internet and can't figure out how to contact an actual human
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Customer Service
Greetings @user_am0g9i , and thank you for reaching out to us on our Xfinity Community Forum! You've come to the right place to gain the help you need in making changes or canceling your services! Of course, we'd hate to see you go! Normally, our Xfi
canceling my plan
ive tried finding how to message xfinity direct message to cancel my wifi and I have no clue how
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Hello there xZora we hope you're doing well! We have heard back form our networking teams, and they report that your metered usage have begun reporting again as of Mid-May, 2026. Earlier reporting does not appear to be recoverable right now, but we a
Xfinity Internet Data Usage not accurate
Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t
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This is happening to me as well. I spent over three hours via chat and phone to resolve the issue and was finally told it was a bug in a recent software update. I was told I would be notified of progress. I’ve heard nothing and still have no DVR and
Dvr not working properly
My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?
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@user_c1ysde the same thing is happening to me. I spent over three hours via chat and phone calls with Xfinity troubleshooting. I was then told it was an issue with a bug in a software update and this was happening to many customers. I was told I w
Dvr not working properly
My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?
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Loss of NFL network
Since we lost the NFL network, will Comcast lower our monthly bill accordingly? You stated that Comcast will only accept a deal that is a fair price to its consumers. I interpret that statement as we were paying for a service. Now that we no longer have it shouldn't we get refund/discount?
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Channels and Programming
canceling my plan
ive tried finding how to message xfinity direct message to cancel my wifi and I have no clue how
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Customer Service
One minor thing to note. On the Xfinity app, with the XB8, there's a troubleshooting diagnostic to test my home network. This mechanism reports that I'm getting 119% of my plan's service speed. The problem is that it only tests download, *not* upload
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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I waiting for solve my issue.
Loyal customers for almost 10 years
I am very upset with Xfinity. I have been a loyal customer for more than 10 years, and I recently switched all four of my phone lines to Xfinity Mobile after a representative promised unlimited internet, unlimited international calling, and unlimited text messaging. Unfortunately, after making the s
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I have been having this problem for a long time now. I was hoping xumo would have it fixed by now. Nothing helps to rid the shows of this issue. For the amount of money I pay every month I should have a better experience.
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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Some new information. A tech came in to temporarily replace the Hitron CODA with an Xfinity Gateway XB8 (CGM4981COM), with the intent of troubleshooting. Overall, the performance dropped. I had one client device wired into the XB8, using a 3 ft Ether
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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@user_rlszba My team is happy to have helped you with your account concerns today. Take care, and have a good day.
XfinityShawn
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My internet bill increased 3.5 times my past month
Can Xfinity customer retentions help me because this is way more than what I am paying now.
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