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Outage
My internet service with xfinity is out since 8/11/26 since severe storm. Electric power restored 8/23/26 but no internet. Called xfinity and AI no help and live agents only say their is an outage in my area abd do not say what work is currently being done nor do they state when internet will be bac
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Your Home Network
Possible scammer impersonating Xfinity Assistant
I was using Xfinity Assistant to ask some questions. At the end, they offered me a free mobile line for one year. They soon sent me to a website that demanded my SSN. They said it was to verify it was me, and Xfinity would never see it. That makes no sense. Making sure it's me is what the 6-digit co
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Customer Service
@user_2ftj1d Thank you for reaching out, and I would be happy to help. We will need to review the pending move order to see what changes can be made and whether the shipment of the equipment can be canceled, or review other options. Please send us a
Cancl order
I need to cancel an order. im trying to schedule a move and just bring my current equiment but it is set to ship new equipment and have me return what i already have
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Good evening @user_7qp20r, and thank you for reaching out on our Forums regarding your concerns with the app update. To confirm, have you tried logging out and back in to the app?
App feature missing in update 6.9.0-9
Hi! Since app update 6.9.0-9 on August 18, 2026, I am no longer able to turn off all devices linked to a family member. Why was that feature taken away?? Please bring it back for the parents!
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FWIW, there is/was an error in the Comcast database. My neighbor does not have service, as Comcast indicated, such that a much longer length of cable would need to be strung across several poles. Oh well.
Request for New Tap Installation
Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar
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Removal of old exterior wires
Hello. I need to schedule a technician for an 'unassigned drop wire removal.' There is an abandoned Xfinity coax drop line running from the utility pole directly to the siding of my home. It is no longer in use, and I need it completely disconnected from both my house and the pole, then safely remov
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Customer Service
Good evening @user_pb95rm, and thank you for reaching out on our Community Forums regarding your Modern Warfare beta code redemption concerns. To help us narrow down the issue, have you tried recovering the code through your Xfinity Rewards A
Moder Warfare Beta code gone
I just redeemed the modern warfare beta offer and the page refreshed before I had saved the code. I’ve logged out and back into the app and it the offer is not in my redeemed rewards and it doesn’t show the offer again
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Xfinity XE2-SG Overheating and Clicking
I have one of these pods and its been making clicking noises and getting really hot.
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Customer Service
Thank you for reaching out to us @user_zui3k2! We often see family members listed on multiple accounts, especially when they have their own account and occasionally reach out on behalf of their family members for that member’s account. Is your
Remove account manager
I'm trying to remove my son as an account manager so he can set up service in his own home. When I try to remove him, it says he had a pending payment (even though i the account owner). I made the payment early to remove him but it still says he has an outstanding payment.
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Good evening @user_0w4wen, and thank you for reaching out on our Community Forums with your device unlock concerns. We appreciate the opportunity to help. We're happy to assist with reviewing your unlock request. To get started, can you please
Phone locked
After going back and forth many times, my phone status is still showing locked and Xfinity keeps saying it’s unlocked from their end. I transferred from Xfinity to T-Mobile and unable to use the device due to this. It’s frustrating and this is illegal keeping me hostage because i couldn’t use T-Mobi
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Hello user_wwac2v, thank you for reaching out. I will be happy to assist you and discuss your options. Due to your time concerns, I will try to move a little faster on this. We will need some account information best kept private. Please send us a di
Blocked iPad promo due to Xfinity error
I am looking for an Official Employee to help escalate a time-sensitive issue. On August 24th and 25th, I tried to purchase an iPad under the $250 off promotion. An internal Xfinity billing error placed a false charge on my account, which completely blocked the transaction from processing. I was pro
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@user_gih3tr I migrated one of my accounts over. It was an account that I use for family and friends and had kept spam free. Suddenly Yahoo is abusing my email to send me ads and spam. I am furious as we have been customers of comcast for decades.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Cancl order
I need to cancel an order. im trying to schedule a move and just bring my current equiment but it is set to ship new equipment and have me return what i already have
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Customer Service
I have been paying for this streaming service and not working thru xfinity. What to do to fix?
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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@huskaroo you need to sign in to the Forums [ https://forums.xfinity.com ] before you can see the DM icon. This is what it looks like and should be next to the bell in the upper right corner.
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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Hey there user_xmfwew 👋 Rest assured the last thing we want is for you to be charged for something no longer in your possession, so I appreciate you dropping by for us to help with your equipment concern! If you could send our team a direct message
Still being charged for missing equipment that I have returned.
I’m requesting assistance with an equipment return that does not appear to have been properly reflected on my account. I returned the equipment to the Greenwood, Indianapolis location on September 8, 2025, at approximately 10:49 AM. I have original Live Photos from that date and time showing the equ
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Fiber Line Burial
My fiber internet was installed a couple of weeks ago and there is a long cable that is still stretched through mine and my neighbors yards including a giant spool that is preventing several of us from mowing and also poses a large safety risk. Who can ensure there is a ticket and provide a timeline
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Devices and Equipment
user_x650pv Thank you for bringing this to our attention. I can absolutely understand your frustration. It sounds like you've been dealing with a lack of communication, unexpected service interruptions, and conflicting information during a project th
Re-wiring Job NOT Finished
I live in an apartment, and received a notification letter that xfinity needed to do a complete re-wiring of the apartment complex. I let the tech in Tuesday afternoon and he drilled a small hole in the wall from the porch and left an orange coiled wire in my living area connected to NOTHING. He sai
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user_pht3l8 I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfin
Dispute on a $1039.89 charge for international (Canada) data roaming on ipad
Aug 24, 2026 - My family and I live in Seattle area. We travel regulary to Vancouver BC. Two months ago, all of our mobile lines were T-Mobile. Never had issue with them. We went to the store at Bonney Lake, WA to upgrade our internet speed. The assistant manager Hassan convinced us to switch our ce
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Fix was to return the unit to Xfinity to avoid extra rental fees.
user_87u1ge
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Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice
Xi6 flex shows xre-00250 after visit to xfinity store to return gateway and remove voice . How do I fix it?
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