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It has both of our names - her as “owner” and me as “manager”. When I log in I only see my information, and when she logs in it has her name as owner and she’s unable to update anything, nor am I. We both already submitted the paperwork to fix this,
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
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Damaged sprinkler
We had a group digging in our yard for Xfinity and we now have a missing sprinkler head and the other one is halfway under our drive way. We had called initially due to the concern they may be damaged from them digging and now that we have been able to check things out we are finding the damage.
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Customer Service
Hello, @user_bao30q thank you for reaching out over Xfinity Forums. I appreciate the detailed information as it's really helpful to know what had been done previously, and completely understand how this is a frustration experience not only for you bu
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
Question
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
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Sign-In and Account Management
Sounds like there could be an issue with your equipment. That is the only app that is giving you problems?
netflix
netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf
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Xi6 ethernet connected
netflix
netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf
Question
Hey there user_53wnt8 👋 I appreciate you dropping by in our community forum with your concern, and we're happy to help! Just to confirm, is the conduit you're wanting to be relocated on residential property?
Comcast conduit relocation
I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.
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@gbakmaars You can try calling our Customer Security Assurance. Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329
email folders are missing; how to restore them?
All of my email folders are missing. They need to be restored. Help!
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Comcast conduit relocation
I have an open 811 ticket for a drainage improvement construction project. The conduit has been identified and it is exposed. Ive been trying to get of someone from Comcast that can assist with the line to be relocated as it is in conflict with our pipe.
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Customer Service
Xfinity mobile not honoring contract
Xfinity Mobile offered a complimentary cell phone line with a trade-in, charging only $25 per month. They provided a USPS return label for our iPhone, which we promptly returned. As per our agreement, we were entitled to the promotion. However, every month since June, we were billed $47 per month vi
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Plan
I agree with comment. It is a great suggestion to give a refund to us. Your prices have gone up the past 2 months without explanation, and now this without notice! Please do something as soon as possible to resolve this situation.&
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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Greetings, user_r6fewb! Thanks for reaching out to our XFINITY Community forum. We will be more than happy to help look into this billing concern for you. By chance, have you had any recent service changes made lately?
Why do I have two X1 Preferred Pro+ Dp charges on my bill
Why do I have two X1 Preferred Pro + Dp charges on my bill.
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What device are you using to stream your Netflix account?
netflix
netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf
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Xfinity Stream App on Samsung TV cannot reset forgotten parental control PIN
Hi - posted about this over a year ago, spent hours on the phone with support and still no resolution. Has anyone had success *resetting the parental control PIN for the xfinity stream app for a specific tv*? Logging on to xfinity stream on my laptop *does not* fix this -- it only resets the PIN for
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Xfinity Stream App

I absolutely agree with you. I am so tired of taking the hit for everyone who has an agenda. Xfinity/Comcast is a huge billion dollar company and should be able to settle with Scripps (another huge billion dollar company) to return ABC to our
user_6ok9vr
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The loss of ABC
I have been a Comcast customer for 47 years and was always able to watch ABC. In all those years, there has never been a contract dispute that cut off a channel. Shame on Comcast for your lack of negotiating skills. Comcast can spend millions of dollars advertising during high profile sporting event
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