Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (507.5K)
I called xfinity and they walked me through using an incognito browser and connection to http://my.xfinity.com/ That solved my issue.
Using the web browser logged into xfinity to my email, I am receiving a timed-out error today. Please advise.
Receiving the following error when I connect to Xfinity email and try to send an email message from my web browser: Mail server imap-int-east.email.comcast.net unexpectedly closed connection. Please try again later. Email and setting work fine on my phone app, but I have documents I want to send fro
Question
@Rafkind209 ditto! I think I will go to Roku and save. Money. Red Zone is the best!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@user_hze0cf ditto. I will leave and go to Roku.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hello @chathlak26 are you getting any error messages? Do you see the subscription showing in your subscriptions page?
ESPN Unlimited - Unable to Activate
During the past few weeks I've attempted to activate the new ESPN Unlimited offer by Xfinity. I've tried different browsers (Chrome and Edge). Nothing works. No activation. Looking for a Mods assistance please. Thanks for your time!
Question
Hello @user_3jd86i thank you for reaching out on our community forum! I would be happy to assist you with getting this completed. Please send us a direct message with your full name and service address so that we can assist you further. To do s
Cancel Xfinity Internet Service
I would like to cancel my Xfinity Internet service. I prefer to handle the cancellation online without a phone call. Please help me with the cancellation process.
Question
I already have Internet. It is installed one week ago and I have been trying to get access online xfinityand.com. I was successfully signed in but not authorized to access
Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.
I am a new connection , the service are not active , trying to reach Xfinity using mobile app , facing below errors Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this service.
Question
Your Xfinity account is already linked to another Peacock account.
I had Xfinity with a different account and now have a new Xfinity account. Now when trying to activate Peacock I get, "Your xfinity account is already linked to another Peacock account."
Question
•
Xfinity Stream Website
Hi user_wupf4l, thanks for reaching out here on the community forums! I'd be more than a little concerned too if I received an email stating I requested a cancellation without actually doing so. The first thing I would check is the sender's email add
A not authorized cancellation
We received this email twice and I did not nor do not authorize a cancellation. I don't understand why it's so hard to get in touch with someone about this. The phone line to call immediately cuts out upon calling. "We received your cancellation request, and we're on it Thank you for being an Xfinit
Question
Cancel Xfinity Internet Service
I would like to cancel my Xfinity Internet service. I prefer to handle the cancellation online without a phone call. Please help me with the cancellation process.
Question
•
Customer Service
Good evening @user_l9mow3! I’d also be concerned if my wife and I were told multiple times that the watch line could be canceled after 60 days without any impact, only to later receive different information. Because this concern involves
Return of Apple Watch due to misinformation at retail store
Hello, On 5/28/26 I purchased a new mobile phone at our local Xfinity store in Weymouth, MA. During this transaction the employee offered the free Apple watch promotion and told my wife and me that we could cancel the line after 60 days and keep the watch. We verified several times that we could can
Question
X15 remote stopped controlling x1 cable box
All was OK until the remote was not recognized by x1 cable box. I tried to factory reset, seemed OK, but then I went to pair with the cable box, pressed the key combination, with the light color change, but the screen on TV didn’t show ANY NUMBERS TO ENTER! THIS IS BEYOND ANNOYING! Somehow I get it
Question
•
X1
A not authorized cancellation
We received this email twice and I did not nor do not authorize a cancellation. I don't understand why it's so hard to get in touch with someone about this. The phone line to call immediately cuts out upon calling. "We received your cancellation request, and we're on it Thank you for being an Xfinit
Question
•
Customer Service
Modem Set Up
I currently just moved to a new house and had my account address swapped. I’m attempting to set up the modem and getting an indefinite blinking orange. I’ve tried new cables, coax ports in the house and power cycling the router. Any help of what else to do would be greatly appreciated!
Question
•
Your Home Network
user_2qd7vo Thank you for trusting my team to help you manage your Xfinity account. You know where to find us if you need us in the future! I hope you have a wonderful rest of your day :). - XfinityEmilyB
Canceling xfinity plan through Direct Message
I am trying to cancel my Xfinity plan through DMs, however I dont seem to have a Direct Message icon.
Question
Hey there, user_cvrui6! Thank you for reaching out with your cable line concerns. Please ensure you call "811" for this cable line concern. You can review more information here at https://www.xfinity.com/support/articles/call-before-you-dig. Let us k
Tree Root Removal and Cable Lines
I am inquiring about possible cable line underneath tree roots. Depth is unknown and unsure of possible hazard to pulling roots.
Question
Tree Root Removal and Cable Lines
I am inquiring about possible cable line underneath tree roots. Depth is unknown and unsure of possible hazard to pulling roots.
Question
•
Customer Service
False "Incompatible Phone" Error on Factory-Unlocked Samsung S23 (SM-S911U1) - eSIM Whitelist Request
Hello Xfinity Community Team, I am trying to activate an eSIM for my factory-unlocked North American Samsung Galaxy S23 (SM-S911U1) on Xfinity Mobile under the BYOD program. When I enter my IMEI into the online portal, the system returns the error: "Unfortunately, your phone isn't compatible." I
Question
•
Devices
Dealing with this same issue from travel in July 2026. Wife and both have Global Travel Pass active/enabled but charged hundreds of dollars for international roaming... support agents and backend team confirmed global travel pass was enabled and char
user_l5tnmb
commented
34 minutes ago
to the conversation:
0
0
Global Travel Pass Enabled, but Incorrectly Charged for Data Roaming in Canada
I traveled to Vancouver, BC, Canada and purchased Global Travel Pass for both my line and my wife's line before the trip. We used the same Global Travel Pass during a trip to Canada in October 2025, and it worked exactly as expected - we weren't charged any unexpected roaming fees and were very sati
Question