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@user_zdld45 If you've checked everything off as far as firmware and your firewalls I am happy to do more troubleshooting with your connection. Can you please direct message me your first and last name along with your full service address so I can a
Zoom not connecting through vpn
I’m using a Xfinity gateway with an Ethernet cord going to a third party vpn for work. Xfinity has packet loss on the vpn Ethernet connection. I had a different internet service provider installed and everything worked perfectly. I have switched gateways, replaced the vpn device, and the computer. S
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Low Hanging Lines
[Edited: "Personal Information"] My lines are hanging low enough to touch
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Customer Service
user_36dvv5, it sounds like you've already completed the standard troubleshooting (clearing cache, trying multiple browsers/devices, and using the Xfinity app), so this is likely not a local device issue. Our Customer Security Assurance team would be
Unable to add Personal Email to Primary Account - "You Can't Make This Change Right Now"
For the past two days I have been trying to add a personal email to my primary Xfinity account, in order to setup two-step verification. I was able to successfully add and verify my mobile number, but every time I try to add a personal email I get the error "You can't make this change right now - We
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@user_01c001 Can you clarify-----where are you seeing this username/address? Is it in a drop-down when composing an email? Or in your address book? Someplace else?
How to remove
I noticed there is an old email address I have no to anymore and also user name I don't know so how do I remove it
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Trade in disaster
My device was mailed within the required window using Xfinity's prepaid label. USPS tracking explicitly shows 'In Transit.' Xfinity closed my ticket and is refusing my promo credit until it is received. Because Xfinity owns the corporate shipping label, the shipping risk is yours. I need a Tier 3 Mo
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Devices
Internet
Yall took my money and no service activated trying to charge me again !!!!! Been hours no internet!!!!!!!!!!
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Your Home Network
user_tr50a Normally, the verification prompts are security measures tied to unrecognized browsers, IP changes, or two-step settings rather than stored device lists. Our system forces verification codes or app notifications whenever systems detect unu
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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Good morning @user_4uk01x, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry that you are having issues with signing up for service, but you have come to the right place for assistance with this i
My address shows up as a business address
Was shopping Internet offers to somehow get away from Breezeline, the WORST Internet service in our area. When I went to search my address it came up as a business address. How am I able to get that changed to residential address.
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Greetings @user_g4bxrh,In some areas we offer same-day delivery for orders that are placed before 3:00pm local time. It sounds like there may have been an obstacle that prevented the delivery. In these scenarios the delivery party will typically atte
Same - Day Delivery Issue
I too just got a text saying my package couldn’t be delivered and they would try again. This was an hour after I ordered it. whats going on with Xfinity?
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My address shows up as a business address
Was shopping Internet offers to somehow get away from Breezeline, the WORST Internet service in our area. When I went to search my address it came up as a business address. How am I able to get that changed to residential address.
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Customer Service
Same - Day Delivery Issue
I too just got a text saying my package couldn’t be delivered and they would try again. This was an hour after I ordered it. whats going on with Xfinity?
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Customer Service
Where is the device listed under the Primary ID? I can't find it in the account information. Does this change if I access my account from a second PC or the xfinity app on my phone? When Microsoft updates Edge I expect this, it is clear when that ha
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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Wifi pass
Hey There Trying buy Wifi Pass with chime but it won’t process.
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Your Home Network
in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.
Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.
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Your Home Network
NFL NETWORK
so several months later, we still don’t have this service and we are still paying for it. Is this going to return anytime soon or do we need to start looking around for another cable company? Also, where is our credit for not having it since we are paying for it ??
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Channels and Programming
user_01c001 There is no official way of deleting or removal of an old email other than just not using it. After a period of time it will become deactivated. Old Xfinity Email (comcast.net) accounts become deactivated if they are not accessed at least
How to remove
I noticed there is an old email address I have no to anymore and also user name I don't know so how do I remove it
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I too just got a text saying my package couldn’t be delivered and they would try again. This was an hour after I ordered it. whats going on with Xfinity?
WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a [Edited: "Possible malicious number"] when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver
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user_wsre80 Thanks for reaching out for help today. To confirm the issue is with your email that started with us, and was transitioned to Yahoo, or was it Yahoo to begin with that you can access on your iPhone?
Can’t get email through yahoo on new iPhone 17e
Can see my email on my pc, but not on my new iPhone 17e
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user_quwwvm Thanks for reaching out to us here on Forums about your low hanging line at your home. I would be happy to put in a request to have it put back up where it belongs for you! I'll need to access the account to put in a ticket for the reques
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Low Hanging Lines
[Edited: "Personal Information"] My lines are hanging low enough to touch
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