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Lost/Stolen Trade-in
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 13 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and it never moved from there. I've been trying to get Xfinity to
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Devices
user_bwv197 Thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’ve had to go through this. I can completely understand how frustrating it is to keep getting billed and contacted after being told the account w
URGENT- Reporting to better business bureau
Hi, I am requesting that my Xfinity account be permanently canceled. I have been told multiple times that the account has been closed, yet I continue to receive payment requests and communications regarding the account. Unfortunately, I am unable to return the equipment because it was stolen. I am w
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Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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Devices
Good morning user_x37qjy. Does YouTube TV work on other devices? If all other apps are working fine, that would usually not be a device specific issue, or internet related hiccup.
YouTube tv
YouTube tv just says loading while other apps are working fine I’ve tried several reboots and I’m on my 4 box and nothing
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Why do you employees keep giving us the same answer? Do you think we are dumb? You are no longer paying NFL so why are you still charging us?
No NFL Network, Count Me Out
I am paying an immense amount of money for your service and I am already frustrated with the inconsistencies. If you don’t get this resolved and include it in my subscription before football season starts, I’ll move along and take my money with me. And I don’t think I’m alone.
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Greetings, @user_taku7r! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your remote, but you have definitely com
Remote will not turn tv on. I cannot re-pair my remote to tv as THE TV WILL NOT TURN ON.
Tried to unplug everything. Waited 20 min. No luck. Downstairs tv works fine. I am so disappointed in xfinity so far.
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Unable to activate Peacock
I’ve tried numerous times to activate my Peacock premium through Xfinity but it keeps telling me that my Xfinity account is already linked to another Peacock account! But I’m using the same log in information. This started when I moved to my new place.
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Xfinity Stream Website
Gosh, I am really sorry for your experience. I can understand how frustrating and surprising that would be, especially as a loyal customer. I will ensure that the feedback is provided to the agent who processed the change. Unfortunately we are unable
Tricked/Defrauded by online Xfinity chat agent - HELP
I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N
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I was just tricked into accepting a free gift of a WIFI extender and to switch out my modem. During a hour long call with agent I received a text for the free extender. I signed it. It winds up he disabled three of my boxed and changed my plan. He lo
Tricked/Defrauded by online Xfinity chat agent - HELP
I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N
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@user_9zwihn Thanks for reaching out to us, we do hope to service you again in the near future! Feel free to reach out to us anytime and thanks for being the best part of Xfinity!
Xfinity support
Hi. I canceled my subscription about 3 weeks ago, but I keep getting reminders about payments. Can you please check that my account was indeed cancelled?
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English Status This menu shows the status of the device System Information DOCSIS WAN LAN Port Status DOCSIS WAN This menu displays
Ongoing DOCSIS Downstream Uncorrectable Errors After Tech Visit — Requesting Line/Maintenance Escalation
Hello, I am having an ongoing DOCSIS downstream signal/noise issue and would like this escalated for further review. A field technician came out on Sunday, June 7th, and stated that everything looked good based on the standard checks. However, the issue is still present. My modem signal levels look
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Ongoing DOCSIS Downstream Uncorrectable Errors After Tech Visit — Requesting Line/Maintenance Escalation
Hello, I am having an ongoing DOCSIS downstream signal/noise issue and would like this escalated for further review. A field technician came out on Sunday, June 7th, and stated that everything looked good based on the standard checks. However, the issue is still present. My modem signal levels look
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Your Home Network
user_4zgrvh Hi there! Are you still experiencing issuws ith your TV box?
Internet
My box wasn't blinking any lights so I unplugged it for about 30 seconds; now box won't come back on at all
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The local weather forecasts, including Weather on the 8, were back yesterday evening. This morning, they are gone again and only national forecasts are available. I hope Comcast/Xfinity figures out the problem and restores the local weather se
The weather channel is not showing the local forcast for my area in Ypsilanti, MI 48197
The weather channel is not showing the local forecast for my area Ypsilanti MI and is instead showing the national forecast on both the bottom and local on the 8’s.
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Music Choice Channels Issues
Sometimes I do listen to the Music Choice channels like Sounds of the Seasons. Latey all the Music Choice channels are breaking up and pixelating. Don't know how long this has been happening. My music choice channels are in the 400 range and 1500 range and both have issues. Just wondering if anyone
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Channels and Programming
@user_26znxz Thanks for reaching out to us we do hate to see you leaving but I understand your concerns. I'll be happy to assist you with getting your account disconnected. https://www.xfinity.com/cancel To get started please send me
Dear God how do I cancel
I have internet and TV, I work during the day so I cannot call during normal business hours. I cannot go to a store. How do I cancel? I can't afford this and they just keep taking my money, please help, How is this legal
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@user_9zwihn We'll have to take a deeper look at your account so we can set the right expectations. Go ahead and send me a direct message including your first and last name and complete service address. Here are the detailed steps to direct
Xfinity support
Hi. I canceled my subscription about 3 weeks ago, but I keep getting reminders about payments. Can you please check that my account was indeed cancelled?
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Hi again. I am sorry, I can't see that icon you say. Now, I wanted to tell you that I was able to chat with a person that day, and he/she told me that the matter had not been handled properly the first time and now he/she had done it correctly. So, m
Xfinity support
Hi. I canceled my subscription about 3 weeks ago, but I keep getting reminders about payments. Can you please check that my account was indeed cancelled?
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What is the fixed for Disney plus freezing during commercials I am also having the same problem.
user_s1twrm
commented
8 minutes ago
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Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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