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Thank you so much! It was checked and that was precisely the problem. Much appreciated.
Redundant Operation
Why am I suddenly getting a popup box asking confirmation before deleting an email? It's cumbersome and annoying. Please change the setting or advise how I change for myself. Thanks.
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user_ck0846 Hello! Thank you for reaching out. Since you just installed a new modem, we'll need to make sure our system is pointing only to your new modem and not the one you had previously. When you can, please send a Direct Message with your full n
New ARRIS G34 works with phones and iPads, but TVs and PS5 have no Internet
I bought an ARRIS SURFboard G34 today and activated it with Xfinity. It has a solid blue light. Our iPads and iPhone have Internet through its Wi-Fi. I confirmed the iPhone works with cellular data turned off. However, our TVs and PS5 connect to the network but cannot access the Internet. The PS5 no
Question
Hi @user_xvznzq, this is a known issue that our engineering team was working on resolving. They believed they had found the fix particular for Samsung earlier this month and I believe the fix had already been launched. What version of the app do you
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Payment
I have no account number or anything for some reason. My payment is due can I pay with a different card
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Billing
Hey @user_bpa2ni , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account cancellation. I would be more than happy to offer my assistance looking into t
Cancel internet
need to cancel my internet. My phone doesn't work. Please help me cancel online
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Xfinity Won’t Cancel My Service
I moved and transferred my service. A month later I get charged for two accounts. I call to understand why the transfer didn’t cancel both accounts. The rep assured me he cancelled the service at my previous house and refunded me for the month. I check a few days later and see there is no confirmati
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Your Home Network
Phiet Hello! Thank you for reaching out. We'll be happy to look into your Xfinity Mobile billing issue and see what is going on. When you can, please send a Direct Message with your full name and address. Click "Sign In" if necessary &bull
Billing - Promotional Credits
Hello Xfinity Support, I am requesting the escalation of an ongoing billing issue with my Xfinity Mobile account. I previously received a case number indicating that the issue was resolved; however, my account and monthly bill still do not reflect the corrected amount. Please route this request to a
Question
Good morning @user_bxziob, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance with this issue. I see you have already sent us a direct message. For future re
EPON customer-owned router — need ONU provisioning to remove XER10
I have Xfinity residential EPON fiber, 2 Gbps symmetrical, with an ONU and XER10. I want to use my Ubiquiti UDM Pro directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON. I am NOT requesting bridge mode on the XER10. Please add the appropriate customer-owned-router/CO
Question
My internet box is blinking white and it has no internet connection https://www.xfinity.com/support/articles/xfi-gateway-led-lights has this somewhat confusing information: White steady or blinking light / white steady or blinking lig
Why is my internet box blinking white
My internet box is blinking white and it has no internet connection
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How can i get a new replacement power cord for a modem, tried and i can't find it. Your best bet would be to take the device to a Service Center or Xfinity Store (see https://www.xfinity.com/support/service-center-locations ) so they can match it wi
New replacement power cord for a modem
How can i get a new replacement power cord for a modem, tried and i can't find it.
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URGENT Formal Complaint Regarding Misrepresented Apple Watch Promotion
To Whom It May Concern, My name is Ramona, and I am writing to formally dispute the handling of an Apple Watch promotion offered to me at the Xfinity store in store by a sales representative named Yousef. I was explicitly told by Yousef that I could obtain the new Apple Watch by paying $10 per month
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Billing
Hello @user_fkai0n, thank you for taking the time to leave a post. First, congratulations on your recent marriage! We completely understand wanting to make sure your account reflects your new legal name, and we’d be happy to help you with updat
Legal Name Change
Good evening, I recently got married and need to change the last name on my account. My PRECIOUS last name is under Giorgini and my NEW last name is now Konchar. Thank you in advance.
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Sick and tired of telling you to read the comments and review my ticket before you ask the same questions that I’ve already repeatedly answered.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
Question
Why am I suddenly getting a popup box asking confirmation before deleting an email? In webmail, check to see if (gear icon) / Email Settings / Mail / Behavior / Permanently remove deleted emails is checked. If it is, you'll get
Redundant Operation
Why am I suddenly getting a popup box asking confirmation before deleting an email? It's cumbersome and annoying. Please change the setting or advise how I change for myself. Thanks.
Question
@user_l6q1m9 I do understand where you are coming from. Whenever interacting with support, you want to feel valued and cared for. That is what our team over is all about. We want customer service to always be our best 'product' and want you to alwa
Contrast reps and corporate are incompetent
We have called 10 times to have this green tower removed from our fenced property. For 22 years we have been dealing with techs jumping our fence, breaking our fence, running neighbors wires through our fence, leaving the box open with wires hanging ot of it, coming in unannounced, and we have had e
Question
@XfinityBrianH wrote: "... You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…." No doubt the employee meant to write https://forums.xfinity.com/conve
cablecard is not reading
I need help re-pairing an existing CableCARD in my TiVo Edge for Cable. The CableCARD is still active and listed on my Xfinity account. The TiVo Conditional Access screen shows Con: Yes, Val: ?. The card is receiving OOB data, but the TiVo's CableCARD Pairing screen says “Information is not availabl
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@user_26ixw2 Thanks for reaching out to us. We do apologize for any inconvenience you're having. If you're 2 step authentication is attached to an email address or phone number you no longer have, your next best step is to call our customer security
Update number and email
I can log into my account, but at the moment I currently don’t have access to the email nor number that’s on the account. I can’t update the number because it’s asking to send a code to either of those two. No one can assist me with this issue because they’ve stated they need a security code from me
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We can certainly assist with this request, @user_k9xdgn. To get started, Please send our team a direct message with your full name and service address by following the instructions below. How to Send Us a Direct Message: 1. Click "S
Add name to Bill To for my billing statements
I neeed to add name to Bill To for my billing statements. Please enable direct messaging link so that a representative can update my account in this way
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We'll need to take a closer look at your account to see the full picture here. Let's move to our secure direct message channel so that we may locate your account @user_5mkrss. Please send our team a direct message with your full name and service addr
Dispute resolution
I have not had service within the past 2 months due to outages. Why am I being charged?
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@user_8g3m49 Thanks for reaching out to us. We do apologize for any inconvenience. The Xfinity pro that includes the StormReady backup device does not come with the backup battery as that is an extra feature you would have to purchase to have that f
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Formal Complaint: Deceptive Sales Practices Regarding Storm-Ready WiFi and Request for Account Credit — Account {Edit: personal information}
To Xfinity Customer Support and Executive Escalations, I am writing to formally register an urgent complaint regarding deceptive sales practices, gross omissions by your sales representatives, and an unacceptable refusal by customer service to resolve a problem your team created. I work from home,
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