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Need a new main TV box.
After a storm, my main TV box stopped transmitting a picture to the TV. (It still partially works, as the other boxes receive a signal and we get TV on them.) This is the second time this has happened since we had service, and I know I just need to replace that box like I did the first time. The cha
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Thank you dawn!
Dawn was super helpful and fixed everything , thank you again 🙏✨
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Customer Service
Thanks Jon! I've just sent the direct message.
Gigabit plan stuck at ~40 Mbps upload with Hitron CODA56 despite OFDMA OPERATE
Hi, I’m having what appears to be a modem provisioning / upload speed profile issue. I have Xfinity’s 1 Gig Internet plan, and my current Broadband Facts disclosure lists typical speeds of approximately 1172 Mbps download / 117 Mbps upload. My download performance is normal, but upload is consistent
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Online Cancellation
I am requesting cancellation of my Xfinity Internet service effective immediately. I am a California customer and am exercising my right to cancel online. I do not authorize or require a callback. Please process the cancellation through this written channel and confirm the effective cancellation dat
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Your Home Network
After a storm my dvr box stopped working
Need a new main TV box.
After a storm, my main TV box stopped transmitting a picture to the TV. (It still partially works, as the other boxes receive a signal and we get TV on them.) This is the second time this has happened since we had service, and I know I just need to replace that box like I did the first time. The cha
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Promotional pricing expired and bill increased
My promotional pricing expired and my internet bill increased significantly. I’m considering other providers and would like help reviewing any retention or loyalty offers available for my account.
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Xfinity mobile complaint
Signed up for Xfinity mobile last year, and cancelled the next day (5 hrs on phone with rep to complete the “special deal” including free watches). Took numerous calls to finally complete the cancellation. Free watches still sent, and refused upon delivery. Never used any mobile services (no calls,
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Plan
user_uzb6lw Thank you for posting on our community forum so we can make sure you're receiving all your Xfinity Emails. Are you checking your Email through our online portal: https://connect.xfinity.com/appsuite or through a third party Email program?
Not recieving OTP Email needed from Brazil visa service
To login to the evisa portal, an email containing an OTP is needed for verification. This was working initially for several days, but now I am not receiving the email containing the OTP code. I've checked spam, and it is not there. The website indicates the email was sent.
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Hello user_apgquj, thanks for reaching out to our Xfinity Forums and sharing your voice in this conversation. I can certainly understand your frustrations regarding what you mentioned you were told and the promotion guidelines, and we are willing to
Formal dispute the removal of my 12-month free Xfinity Mobile promotion.
Dear Xfinity Customer Relations Team, I am writing to formally dispute the removal of my 12-month free Xfinity Mobile promotion. I signed up for Xfinity Internet in January and Xfinity Mobile in April 2026. Before I agreed to the service, I specifically explained to the Xfinity representative that I
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Need Help Provisioning ONT for Customer-Owned Router
Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the XER10, in my new house and read several posts here ref
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Customer Service
I’ve tried every suggestion above multiple times, including incognito/private browsing, and I still get the exact same error. I also cannot turn off AutoPay for the same reason. This is getting extremely frustrating. I’ve already switched to T-Mobile
XFINITY NOW MOBILE IS A SCAM ITS NOT LETTING ME CANCEL MY SERVICES
I am explicitly revoking authorization for all future automatic payments for my NOW Mobile services. I am attempting to cancel ALL of my NOW Mobile lines and stop all future renewals. Your NOW Portal is malfunctioning: both “Cancel service” and “Turn off autopay” return errors. I have screenshots do
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@user_e5etla Welcome to the blocked rewards club!
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
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Thank you for taking the time to share your experience, @user_4or8qy ! 😊 We're delighted to hear that Dawn was able to provide quick, efficient, and kind service. We'd love to recognize her for a job well done. Could you let us know if Dawn assisted
Thank you dawn!
Dawn was very helpful , Thanks for being quick efficient and kind! Really appreciate you’re service 🙏✨
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Formal dispute the removal of my 12-month free Xfinity Mobile promotion.
Dear Xfinity Customer Relations Team, I am writing to formally dispute the removal of my 12-month free Xfinity Mobile promotion. I signed up for Xfinity Internet in January and Xfinity Mobile in April 2026. Before I agreed to the service, I specifically explained to the Xfinity representative that I
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Plan
Thank you dawn!
Dawn was very helpful , Thanks for being quick efficient and kind! Really appreciate you’re service 🙏✨
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Customer Service
user_e5etla Welcome to our community forum! You've reached the perfect place to get help with redeeming your Xfinity Membership Rewards. Please send us a direct message with your full name and complete service address to “Xfinity Support&r
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
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Paramount plus with showtime error
I can enter Paramount plus with Showtime no problem . I can access paramount plus on other devices ( smart tv). When I try to use paramount plus but it doesn’t say with showtime, I get in, then I get an error screen, the screen disappears when the show starts, but returns a moment later. It stays up
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Xfinity Stream App
Hey @user_y6ujfy I understand it is a frustrating situation losing your phone and do not worry, when you have a chance, you can use the Online Bill Pay page to make a payment online. How to Pay Online Go to the Xfinity Bill Pay Page. S
Lost my phone
I lost my phone last night. I need to pay my bill. Can't do that until I can log into my Google account
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@CellarMonkey, checking in. This is still a work in progress. We will continue to monitor. Thanks!
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Thank you @mpalermo73 for reaching out, and welcome to the Xfinity Community forums! I can certainly understand wanting to take full advantage of your own networking equipment, especially after investing in a capable setup like the Ubiquiti UDR7. We'
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Need Help Provisioning ONT for Customer-Owned Router
Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the XER10, in my new house and read several posts here ref
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