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Same thing. Channel not showing programming
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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You'll want to use our modem lookup tool and log in with your Xfinity ID. Once logged in it will provide you with modem options that support your area's service level. It will let you know your accounts capabilities and recommend equipment if you wer
Ordering XB10
How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed
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We deserve a credit
credit. Your trade-in was canceled We couldn't accept your device for this reason: OFFER_CANCELLED As a result, you'll no longer receive a trade-in credit, and you may lose any promotions you were previously eligible for. Got questions? Chat with us I received this email and have all emails showing
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Customer Service
I literally have the same exact issue! I have excellent credit, and no one at Xfinity has a clue of why I can't have any more device payment plans, even though I don't have any! I removed my credit freeze and they re-ran my credit in (the backend) wh
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
Why am I paying for Internet that is in and out all day and all night
I can't work from home. I can't watch a movie. The Internet is spotty every day all day.
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Not sure what you mean by "diodes" ? There are no conventional silicon diodes in a cable line / plant. Do you mean a node device, line amplifier, or a tap ? Ok so it looks like there is a bad connection impairment going on somewhere. The downstream c
I need a new upgraded gateway & cannot request a new one. I MAY also need my drops inspected for melted/burned diodes in the line, unsure.
I'm here avoiding the Xfinity assistant on general principle, by necessity due to the volume of information, & for the ease of asynchronous resolution. Long live the forums format. As a troubleshooting step I NEED to replace my aging XB3 gateway. I had previously accepted a gateway upgrade sometime
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@user_g7p866 Until you migrate, you can tell an official email from Xfinity/Comcast by the verified logo before the email. This symbol replaces the former Xfinity logo, btw.
Email being shut down.
I received the following is this legit? Last week, we informed you of important updates to our Terms of Service, Security, and Privacy Policy. Please be advised that older versions of the Comcast/Xfinity Mail platform will be retired on January 10, 2026. To ensure uninterrupted access to your mailbo
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Xfinity support
I was informed by a store associate in person and again through chat that a ticket had been created and I would be getting help transferring three phone lines to a newly created account. I cannot find ticket information and I’m wondering when I can expect help to get this resolved thank you.
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Devices
@XfinityAlfonso how do I know if I’m in that type of area ?
Ordering XB10
How do I go about ordering the XB10. I have the 2gb tier speed right now but I have the xb8 and would like the xb10 to take advantage of the full speed
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Good afternoon user_ytce2k. I would be more than happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. T
Formal Complaint Regarding Incorrect Billing/Return of Phones
[Edited: "Solicitation"] In May 2024, an Xfinity representative incorrectly processed a device upgrade as "new lines" rather than a standard upgrade. Consequently, I was sent two Samsung S24 devices (one Violet, one Yellow). Upon attempting activation, I was informed the numbers could not be transfe
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@BruceW When it does transition to Yahoo, will I still be able to log in with my Comcast credentials?
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Could you please let me know if we could upgrade to an XB10,account #8220 11 603 0478169 address 128 gold mill pl. canton ga 30114
Would you please let me know ? Thank You
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Xfinity Stream Website
@TomS_77 - Please see my reply to another user above, and let me know if that works for you.
Get a printable list of channels for Popular TV package
For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?
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Very helpful. Thank you. Read right over the incorrect year.
Email received regarding Comcast email service and access to it.
Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step
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@user_61799b Lost well over 250 emails in the last few weeks... Xfinity is [Edited for language]... I run a business and 3 out of 5 of my Comcast emails accounts have become unreliable and unusable costing me thousands of dollars in lo
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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user_05nmbb Thank you for reaching out! We can open an investigation with the Xfinity Mobile Team for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Di
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Trading in mobile phone
This transaction was handled online by me for my mom. We have a plan together on Xfinity mobile. I traded in her iPhone 13 for an iPhone 15. When the phone came, it was a nightmare getting it up and running and activated when I finally received a label to return the iPhone 13 for credit. The label w
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