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Hi @user_gzz2fk thanks for reaching out on our Xfinity Forums, and sorry to hear there's a discrepancy in the billing. We want to do everything we can to help! Please send a direct message including your full name and service address, and we can get
How to get billingsupport
1/6/26 placed an order to change channel services. Yesterday the billing department stated they saw the order, but the rep forgot to complete it. Billing rep completed the order and backdated it to 1/6. I have an email stating the order was issued dated 1/6. I am owed a credit from 1/6 to yesterday.
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I started to process in January to move my home phone to a xfinty cell and down graded my cable channels. This has been a nightmare.
I have been on many phone calls with customer service trying to finalize a process I started in early January. Every time I talk with an individual that the process will proceed forward it is not. Is it possible to talk with someone in charge of customer service? Talking with an agent is a waist of
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Customer Service
confirm cancellation request
Upon a new customer signing up for Xfinity internet at my address, I received an email that says: We received your cancellation request, and we're on it However, there is no cancellation date. How can I confirm that my service has been cancelled and the effective date?
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Your Home Network
Xfinity service guy came out this morning. Nice young man. He reviewed their install. I explained the problem to him. Service works no problems, but I have the error message on Netgear and am told here that service is out of spec.&
netgear CAX80 error message
I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas
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@user_55r9yi Congratulations on your new built home. I would be more than happy to review your address to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper ic
Incorrect service address
I just signed up for new service for a new home construction and my address showed up as having service in the area but when I finalized my order the zip code changed to a different one need help please
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user_m4c0pg Thank you for taking the time to reach out to us here on our Xfinity Forums. Have you already attempted to cancel services by following these directions here:Cancel NOW services You can cancel NOW subscriptions anytime using t
Canceled my Account
I send a message out months ago to have this Now account canceled. Please canceled! My name is [Edited: "Personal Information"], address is [Edited: "Personal Information"] or Personal Address [Edited: "Personal Information"] My phone number is [Edited: "Personal Information"]. The last 4 of my card
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Great question @user_xfs0rv Were you expecting a prepaid gift card? I would start by checking the link: https://www.xfinityincentivetracker.com/track for the status of an incentive attached to an account. From what I can see it is an email you should
Virtual prepaid gift card
I got an email from xfinity telling me to activate a virtual prepaid gift card. Is that a real email?
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That's great news clarkeee! Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xf
Arris S34 Reprovision - Post-Lineman Fix
Hello! I have an Arris S34 on Gigabit. A recent Comcast lineman fixed some neighborhood issues (some T3s resolved). Requesting a re-provision of my modem for fresh profile eval. Thank you!
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Hello @user_w8dxs0 our team would like to take a look into this for you, What service is this in regard to? Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the
Can't reach an agent
I would like to speak with any live person about extending my xfiniyy commitment more than one year. If we could schedule a day and time I would make it a priority. Thank you, [Edited: "Personal Information"]
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Virtual prepaid gift card
I got an email from xfinity telling me to activate a virtual prepaid gift card. Is that a real email?
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Customer Service
Hey Seth! Thank you for your reply. This request can be closed. The Reddit Xfinity support is helping me out with the same. Thank you!
Arris S34 Reprovision - Post-Lineman Fix
Hello! I have an Arris S34 on Gigabit. A recent Comcast lineman fixed some neighborhood issues (some T3s resolved). Requesting a re-provision of my modem for fresh profile eval. Thank you!
Question
Incorrect service address
I just signed up for new service for a new home construction and my address showed up as having service in the area but when I finalized my order the zip code changed to a different one need help please
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Customer Service
Started Unicast Maintenance Ranging - No Response received - T3 time-out
Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c
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Your Home Network
apellegrino21, Hi there! Thanks for taking the time to reach out. I know how frustrating it is when 2‑factor verification texts stop coming through, especially when everything was working fine before. I appreciate you giving the details about the RCS
RCS Activation & Verification Texts
I’m currently unable to receive any 2factor verification messages from websites/apps to my text messages and my phone is stuck at “Awaiting RCS activation”. This is a new problem as I’ve had my phone for a while and have had Xfinity mobile for years. Anyone have any suggestions?
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Hi, user_pe9wvb! Thanks for reaching out on our Xfinity Forum regarding this downed line. I am sorry for the long wait time you experienced when trying to reach us for support. Please know my team is here to help and would be more than happy to furth
Xfinity support
Need to report. Downed cable line at my house. Can’t reach a live person and the link they send to report keeps coming back “looks like something went wrong…your information was not submitted…try gain”. Been trying for over an hour
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I don’t want to keep paying extra to use my phone
Need help with a request to unlock my phone
I am in the military and we on rotation and I need to be able to use my phone while not in country. I called and sent the request for my phone to be unlocked but they didn’t ask for my orders and won’t let me send it, when the policy says you need valid orders so they can unlock it.
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Need help with a request to unlock my phone
I am in the military and we on rotation and I need to be able to use my phone while not in country. I called and sent the request for my phone to be unlocked but they didn’t ask for my orders and won’t let me send it, when the policy says you need valid orders so they can unlock it.
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Devices
Hi @user_wgeyrc, thank you for taking the time to reach out to us here on our Xfinity Forums about your billing concern. Please know, we want you to have the best experience with Xfinity, and I'm happy to help! You may continue to receive text messag
XfinityMelinda
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Billing
I cancelled my landline service with Xfinity. However, every month I keep getting a bill that says I owe $0.00. This is a waste of customers money. It is NOT cheap to produce and mail these bills. I called customer service and they said they will always send this bill out. It seems to me this is a t
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