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@XfinityAbel Tried this several times, did not work
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
Question
Concern moved here to the Home Networking help section.
Slow internet
My internet speed is very slow for unknown reason. 4.32 Mbps download, 6.94 Mbps upload I tried to restart the router multiple times already. The problem is not solved. Could you help me with that?
Question
Is this a new / first-time service installation or new move-in ? If so, you may need to book a tech visit to come out and check to see if the premises are connected to the live Comcast feed at the tap on the pole or the pedestal.
Internet issue
I just purchased the xfinity now system. I have plugged everything and checked them several times. Nothing is loose. The power light is on, us/ds light is blinking, 2.4 GHz is on, and 5 GHz is on. I can not get the online light to come on.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Adding extra internet drop at my home.
I like adding extra internet drop at my home. I am moving my office in my house and like to have a drop on the otherside of the house. how to do that and how much does it cost?
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity agents lied to me.
Hello, I had an issue with the online chat support. I'm behind on my bill currently due to financial hardship, so I contacted them in regards to making a payment and setting up an arrangement so my service would be reconnected. After speaking with the agent, they informed me of an amount I could pay
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2 modems in my account, cant remove/wrong icon in xfinity app
ooh where to begin, my main issue is ive been paying for 2000mbps speed for over a year now, i recently learned there is only 1 2gb port on the back of the modem for ethernet, after finding this out i had blazing fast 1800-2000mbps download speed, but seemingly out of nowhere in the last week, the s
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Not Restored
I was told if I paid $56 that my service will be restored. It’s been over 10 hours and it hasn’t been restored it’s currently 3:08 AM and I can’t call. Is there anyway possible to get my service back on now??
Question
Uknown number added and my second line is not in network
Dear Executive Customer Relations Team, I am writing to formally escalate a serious issue regarding my Xfinity Mobile account and a number porting error that remains unresolved despite multiple attempts to fix it through customer support. A few weeks ago, I initiated a transfer of my phone numbers f
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Plan
Service Not Restored
I was told if I paid $56 that my service will be restored. It’s been over 10 hours and it hasn’t been restored it’s currently 3:08 AM and I can’t call. Is there anyway possible to get my service back on now??
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Billing
the xfinity website won't let me add a new credit card to my account.
when i try to add a new credit card to my account it always shows me this message. "You can't add a new payment method yet. We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already." i have tried calling the x
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Billing
2 modems in my account, cant remove/wrong icon in xfinity app
ooh where to begin, my main issue is ive been paying for 2000mbps speed for over a year now, i recently learned there is only 1 2gb port on the back of the modem for ethernet, after finding this out i had blazing fast 1800-2000mbps download speed, but seemingly out of nowhere in the last week, the s
Question
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Customer Service
Xfinity agents lied to me.
Hello, I had an issue with the online chat support. I'm behind on my bill currently due to financial hardship, so I contacted them in regards to making a payment and setting up an arrangement so my service would be reconnected. After speaking with the agent, they informed me of an amount I could pay
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Billing
service cancelled early, ai assistant accepted an unnecessary payment, still don't have internet
my service was cancelled a month in advance, i was given a credit for services i am unsure of. i misunderstood the credit as an outstanding balance i had to pay, called the ai assistant hotline, made a payment, and now i am owed double the initial credit amount. i am unable to access my former plan
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Billing
user_f127l6 Thank you for stopping in for help with your speed concerns. That is a bit low, no matter what plan we have, so I understand why you would be reaching out. Have you by chance already checked out our forums, troubleshooting steps that may
Slow internet
My internet speed is very slow for unknown reason. 4.32 Mbps download, 6.94 Mbps upload I tried to restart the router multiple times already. The problem is not solved. Could you help me with that?
Question
That's annoying, they are having the same issue as they did with the Samsung S25 from last year. I just migrated all my stuff over to the new phone, only to realize I can't activate it cause it's saying my Unlocked Samsung S26 Ultra may be locked to
S26 ultra won't connect to mobile network
I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p
Question
Slow internet
My internet speed is very slow for unknown reason. 4.32 Mbps download, 6.94 Mbps upload I tried to restart the router multiple times already. The problem is not solved. Could you help me with that?
Question
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Your Home Network

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Bad internet and tv
Hi, martin.My diamond member of expandity and every time I call I am praised for being a loyal diamond customer.But in truth, i'm learning out of patience.For years now, we've had bad reception on celery, if you look at records, there's been
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