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Banner on Create screen, it's going away in January
We love Create! Please do not drop it from the channel lineup!
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Customer Service
MeTV Toons Finally on Xfinity channel 1736
Just in time for Christmas , a gift from Xfinity to us. They are finally offering the National /East Coast feed of MeTv Toons. You may get the channel or get an XRE message (XRE 03137 or XRE 03117) it may take a few days for Xfinity to add it to our packages. Watched for 30 minutes then video would
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Channels and Programming
Done. I have sent the message to xfinity support. Sort of amazing how many XfinitySucks user accounts there are (sorry had to fill out 20 characters to respond here)
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
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Good evening @user_25uexw, and thank you for reaching out on our Community Forums, we appreciate it. I'm so sorry to hear about the frustrating experience as this is never the kind of experience we want for any of our valuable customers. I understand
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
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I contacted Xfinity and was told to wait an hour; that was 3 hours ago, and it's still not fixed. I can also access it through the web, but not on mobile apps. Hopefully, they fix it soon.
No longer getting emails via Thunderbird
Hello All, I know this issue has popped up before for other. I did look at some old suggestions and have tried them without success. Everything with my Comcast/Thunderbird settup has been static for more then five years and then yesterday it just stopped working. I can send emails via Thunderbird bu
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New Construction - Need cable buried and connected to house
I've been trying to get a hold of a real person to help me get internet at my new house for 8 days now and have had no luck. I explained that the house did not have service and tried to get the internet pulled to the house in August, got a call about "confirmation" that it was done. Last week, tried
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Your Home Network
Thank you for reaching out today, I am more than happy to assist you with your Xfinity related questions and concerns. I see that you have already send over a direct message. For future reference, please only do so when requested as it causes a delay
Poor support and customer service
Over the last year we have had two serious issues with Xfinity support and customer service. Earlier this year we had internet problems and it took several days, multiple calls, replaced equipment, and several tech visits to resolve. The last tech fixed it in about 10 minutes and said it was a simpl
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Help! My WiFi password isn’t working!
I’ve been trying to speak to an agent human for over an hour. My WiFi password isn’t working. I tried the online chat and it isn’t helping. The online chat made me change my WiFi name and changed my password without telling me the password. My WiFi password isn’t working. I need help.
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Your Home Network
user_apm0q0 thank you for using the Xfinity Community Forums page. Let's get your internet connection working as intended. I know the importance of a healthy connection as a consumer myself. What troubleshooting steps have you already attempted to re
No internet connection
I have spoken to over 7 live agents through chat with NO resolution… I can’t get ahold of anyone on the phone. I just became an Xfinity mobile customer but my WiFi won’t work so I am regretting my decision and I have been a customer for over 8 years. I will cancel if no one is able to help me.
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Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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Channels and Programming
@XfinityQuemekia I've been signed out of the Xfinity Stream app for days now since I can't view the LiveTV Channels.Also, just an FYI, I do not have the LiveTV channels on ANY of my devices. I can't get them on my TV, phone, tablet or laptop.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
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Customer Service
resmopar Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad
Cannot access IMAP server, get "Temporarily blacklisted IP Address" on phone and outlook.
Yesterday, my wife and I both started getting prompted for our passwords on our comcast.net email accounts on both outlook and our iPhones. On the iPhone, I the error "Server code "ALERT:, server message "Temporarily blacklisted IP Address". Note xfinity isn't in our new location, but we've been acc
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I am having the same issue as well. last synched message was at 9:07 AM Eastern on 12/8. Feels like a Monday AM patch that was not tested properly.
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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@XfinityJeff Ive been working all day on this, Comcast emails both on my android and Thunderbird stopped working sometime Saturday Dec. 6th (I can still see my emails by logging in to the xfinity.com), Missing really important emails because th
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email the
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FedEx lost my package with my phone
FedEx lost my package with my phone inside. I filed a lost package claim and FedEx sent me an email back confirming they're unable to locate the package which means it's lost. There's a ticket in your this but trying to find an email address to forward the email from FedEx to hasn't worked since the
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Devices
Not able to make direct message or get any help via call. Now receiving spam calls
Poor support and customer service
Over the last year we have had two serious issues with Xfinity support and customer service. Earlier this year we had internet problems and it took several days, multiple calls, replaced equipment, and several tech visits to resolve. The last tech fixed it in about 10 minutes and said it was a simpl
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Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Xfinity Stream Website
Before trying, be sure you're signed out of the app on all devices. Once your modem has completely rebooted, be sure your devices are connected to your home Wi-Fi and not your Xfinity Hotspot. Then try connecting to the Xfinity stream app @karkrazy13
Xfinity Stream app not showing LiveTV channels, only TV GO channels
I have the prepaid NOW StreamSaver service and I'm using a Roku stick streaming device. Since last Tuesday (12/2), I have not had any of the 125+ LiveTV channels on my Xfinity Stream app. It's only showing TV GO channels. The app isn't recognizing that I am on my home's wifi network. I've done ALL o
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Update December 9, 2025!!!!!! Xfinity added MeTv Toons to most packages now on Channel 1736 with the National/ East Coast feed. It is my understanding there may be XRE error messages until the channel is configured into our packages, this can
stevebpsf
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METV Toons in Washington DC
I really enjoy METV Toons using my OTA antenna but there are quite a few shows that come on during off hours. Is there any plans to add this channel to our lineup so I can utilize my DVR to record the shows I cant catch live? Thanks
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