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Thanks for confirming @user_fax947! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you
Peacock Activation Loop - Error PPG_0017
Looking for an account reset after changing xfinity plans, both which had peacock premium included.
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Internet Essentials Fraud
About a year ago, I applied for Internet Essentials, being low income, disabled and receiving SNAP benefits, I was living in the rear of a friend's home, who had regular Xfinity service. I was refused I was told, because there was only one (1) account allowed per address. Often when he went out, he
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Customer Service
Xfinity TV
Called to Remove VOICE from Acvount and When Did This Defaulted my existing standard TV community paid plan, along with my legacy preferred tier and sports line ,to basic TV so how fo zi go back to the TV zi had as representative said nothing would change but removing voice
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X1
We appreciate you bringing this to our attention, though I'm sorry it has taken this much time and effort on your part @user_rj23wj. Getting disconnected while trying to get help is deeply frustrating, especially when you've already spent hours tryin
New Phone Service
How do I get xfinity to actually get my phone service going? I’ve been on the phone and chatting for hours for two and a half weeks and now they’re telling me I need a subscription even though I’m being billed for phone service. I was just disconnected trying to escalate the issue because I didn’t g
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Hi, have a ticket open for a couple of weeks and all I get is a canned response. Their excuse is it’s a Holiday today. Ticket has been opened for over 2 weeks. Also, I lost out on the Universal tickets as well. Forgot to 90s it and take a scr
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un
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user_3aface, Thank you for reaching out and creating a new post. I see you've been at this for some time, but the device still shows as locked. I'll be glad to help reivew this further and do all we can to help. I ask that you reach out privatel
Xfinity says iPhone is UNLOCKED, but iPhone still shows SIM LOCKED — need backend escalation
I need help resolving a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. The important point is that Xfinity Mobile has already confirmed three separate times that the device shows as UNLOCKED in Xfinity's systems. However, the actual iPhone still reports that it
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Yes, I have tried both of those options and neither worked.
Peacock Activation Loop - Error PPG_0017
Looking for an account reset after changing xfinity plans, both which had peacock premium included.
Question
@Jg167 I do understand that is not the most ideal solution but those would be the only options for those recordings. I have also attached an additional link with more information on the DVR recording settings here.DVR recordings
I want to record only episodes of a series that are newer than X.
If the all series are repeated (i.e. it's not in production anymore) there is no way to just say (if there are 20 seasons) to just record S18-S20. The only choices are all or new and neither of those are remotely close to what is wanted.
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Xfinity says iPhone is UNLOCKED, but iPhone still shows SIM LOCKED — need backend escalation
I need help resolving a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. The important point is that Xfinity Mobile has already confirmed three separate times that the device shows as UNLOCKED in Xfinity's systems. However, the actual iPhone still reports that it
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Customer Service
Have you tried clearing your cache and cookies, or opening a private/incognito window?
Peacock Activation Loop - Error PPG_0017
Looking for an account reset after changing xfinity plans, both which had peacock premium included.
Question
Hi there @user_1na73s, and thanks for reaching out on our Xfinity Community forums. We'd be happy to help. Please send us a direct message* with your full name and complete service address for the location you'd like to disconnect. Once w
Cancel my Xfinity Internet service today
I need to cancel and disconnect my Xfinity Internet service at my current service address effective today, September 7, 2026, because I have moved and already have Internet service at my new residence. I do not want to transfer, pause, downgrade, or change the plan. I only want the current Internet
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Problem Getting Internet Essentials,
I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work
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Your Home Network
Sewerboi, thank you for reaching out. I'm sorry to hear the movie was not what you expected. This link https://www.xfinity.com/support/articles/xod-rental-purchase-credit covers the options to request a purchase/rental refund online. Have you run int
The Odyssey
I purchased the Odyssey on demand tonight. The movie provided is a "mock-buster" it is garbage and not what I was looking for. I would like a refund
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Cancel my Xfinity Internet service today
I need to cancel and disconnect my Xfinity Internet service at my current service address effective today, September 7, 2026, because I have moved and already have Internet service at my new residence. I do not want to transfer, pause, downgrade, or change the plan. I only want the current Internet
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Customer Service
@XfinityAbby neither of those are workable.
I want to record only episodes of a series that are newer than X.
If the all series are repeated (i.e. it's not in production anymore) there is no way to just say (if there are 20 seasons) to just record S18-S20. The only choices are all or new and neither of those are remotely close to what is wanted.
Question
The Odyssey
I purchased the Odyssey on demand tonight. The movie provided is a "mock-buster" it is garbage and not what I was looking for. I would like a refund
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Billing
Good evening, KingGuy99, thanks so much for taking time out of your holiday to connect with us here on our Xfinity Forums! An account entitlement is possible; however, this step may not be necessary if other troubleshooting steps are taken. We'd lov
Peacock Activation - Backend Entitlement Reset Needed
My Peacock subscription is not working after starting on a new Xfinity subscription with 2 years of Peacock Plus included. When I try to link a new email, it says: "Your Xfinity account is already linked to another Peacock account. PPG_0017_9a34faf" I would like to link my same email on the Peacock
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Looking for how to fix this Situation to get back to or adjust the plan I had where standard TV, including basic and additional channels, paid for by community is put back the way it was
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Xfinity TV
Called to Remove VOICE from Acvount and When Did This Defaulted my existing standard TV community paid plan, along with my legacy preferred tier and sports line ,to basic TV so how fo zi go back to the TV zi had as representative said nothing would change but removing voice
Question