Official

Accepted

Unanswered

Advanced Filters

Search Results (521.8K)

Most Recent
Selected Most Recent

I replied to my prior DM with Adrienne on Sept 9yh on cancelling my account prefaced by @XfinityEricB . I am unclear just how else to DM you.

 to the conversation: 

0

What do I do if the shop manager initiially says she can give a receipt for XB10 return but after she processes it says she cannot

She says the only thing I can do is take photo of her computer screen showing no equipment on my account (which I did) and refuse to give me a handwritten signed receipt

Question

No. It does cloud recording.  The XG1v4 is the 4K DVR.

 to the conversation: 

0

0

Xi6t

Does this box have dvr in it

Question

@user_9vtbrj - Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear that you've been facing this ongoing issue, and I'd love to help however I can! The best way for you to track real time updates is by

 to the conversation: 

0

0

Network Performance Issue - 3 days in a row

Tuesday, September 8th, Wednesday, September 9th and Thursday, September 10th, I have received a message that there is a network performance issue affecting the wifi in my area and can expect wifi interruptions during a two hour time. I understand that an issue that needs fixed does occur and will a

Question

5742 haverford ave

I'm trying to cancel services at 5742 haverford ave

Question

3

0

0

Cheaper plan

Looking for a better lower plan for my income

Question

3

1

0

Assurant

I bought a iPad in june 20 2026 after a week stop getting charge i contact xfinity mobile team, they make me to return the device and make me to buy another one, i return the device as soon get the label ticket. Monday September 7th i received a email saying they they found a significant damage cosm

Question

2

0

0

@user_5plwot Thanks for reaching out to us. We do apologize for any inconvenience you're experiencing with your services. Did the information that @EG provided help resolve any of your concerns?

 to the conversation: 

0

0

connection keeps dropping - packet loss

I'm having ongoing packet loss / connection drops when I'm on work calls (Teams). It's driving my insane. I've reached out to Xfinity and my work IT department multiple times. Xfinity keeps "upgrading" me but it's not fixing the problem. What other options do I have?

Question

@TambourineMan I can't initiate a DM tread. I'll need you to send one that I can reply to.

 to the conversation: 

0

What do I do if the shop manager initiially says she can give a receipt for XB10 return but after she processes it says she cannot

She says the only thing I can do is take photo of her computer screen showing no equipment on my account (which I did) and refuse to give me a handwritten signed receipt

Question

user_d1gup3 Replying here would be public. You would want to do a direct message like the first time 2 days ago to provide that information in private. I'll post instructions just in case.  To send a "Direct Message" to Xfinity Support: Click "S

 to the conversation: 

0

Comcast failure to port land line # to Xfinity mobile phone

Mobile team customer service keeps saying port of Comcast landline phone # to Xfinity mobile phone is scheduled for completion by a specific date, but port fails. Then call again and am assured port will be successful by a new date, but it fails again with no explanation provided for the failure. Is

Question

Yes, please do this. I tried again and now cannot even find the pending refund.  Thank you for any help you can provide.

 to the conversation: 

0

What do I do if the shop manager initiially says she can give a receipt for XB10 return but after she processes it says she cannot

She says the only thing I can do is take photo of her computer screen showing no equipment on my account (which I did) and refuse to give me a handwritten signed receipt

Question

Tv and streaming

I want to cancel my TV and streaming

Question

4

0

0

Peacock

Hello there, I just activated my Peacock Premium perk offer and I can see it in my plan. However, I can't find a way to link it with my existing Peacock account. Can you please help me to link my Peacock account?

Question

4

0

0

Sorry, I'm not familiar with how forums work. I didn't want to post my account information publicly. Is replying to your message public or private?

 to the conversation: 

0

Comcast failure to port land line # to Xfinity mobile phone

Mobile team customer service keeps saying port of Comcast landline phone # to Xfinity mobile phone is scheduled for completion by a specific date, but port fails. Then call again and am assured port will be successful by a new date, but it fails again with no explanation provided for the failure. Is

Question

@XfinityKassie​ Good morning! No, the old account was my partner’s.

 to the conversation: 

0

Issue with new account

Hello, My partner closed the account at our address. I have opened a new account, but the “manage my plan” page keeps crashing for me. Please help to resolve any account conflicts. There should only be one name on the account now (Mark). Thank you!

Question

@XfinityVianney​ well I spoke too soon. Somethings looked different so I thought a change had occurred. However, I just traveled and unfortunately it did not change anything. So I am still having my issue.

 to the conversation: 

0

Xfinity mobile Wifi Hotspots not available

When I first signed up for xfinity cable I was able to use the xfinity hotspots out in public. However after my xfinity home internet was installed I have lost that ability. The option to "autoconnect to hotspots" is simply missing from the app. If I try to log into a hotspot using the login landing

Question

Cancel service

I need to cancel my internet service

Question

2

0

0

After posting on here I miraculously have recording capabilities again! I got a big old 33.oo credit! Their service has really become worse! And we have everything through them, streaming, wifi and mobile phones. Kinda expect better!

 to the conversation: 

0

Cannot record

Have made 5 phonecalls, 2 people to the house. Suddenly cannot record any shows which I previously did weekly on the xfinity app. They said I need Xumo box, got that. They said I have the package to re ord and use DVR CLOUD. HELP!

Question

My internet goes down at least 10 times weekly. Sometimes for hours

My internet goes down like 10x - 20x weekly. Often it’s hours sometimes greater than 12 hours. I get a notification they are working on it. When I call I can’t get any human to help me. It puts me in that ai thing and never lets me talk to a person

Question

3

0

0

Good morning @user_ut84kd, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the modem, but you have come to the right place for assistance. You can always go to a lo

 to the conversation: 

0

0

Equipment

I was transferred into a different apartment and my equipment is being shipped to the original apartment 61 I’m in apartment 83. What can I do about my equipment

Question

forum icon

New to the Community?

Start Here