Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (417.2K)
@XfinityBenny I don't think you understood what @Viper122 said 🙄 He's saying that NO ONE has helped, even at the "higher level". I'm hoping to have better luck with the corporate executive team, but I have a feeling they won't be able to help eith
all the live channels are missing
no live channels. did a chat and restarted router and still nothing showing. any suggestions? happening on phone app and firestick on tv.
Question
Account transfer
I want to transfer account ownership to my roommate
Question
•
Sign-In and Account Management
Closing a 4 month old thread. Continue in DM @907Sparky .
Tokenization Request is declined. Reason code 481 Reason Message: The order has been rejected by Decision Manager
Facing issue for last 3 days. Yesterday customer care representative working tp activate the mobile line and faced issue that my credit card is not working (Tried all working credit cards), then they asked me to use xfinity app to activate for which getting error Tokenization Request is declined. Re
Question
@XfinityQue I'm using the modem provided by Xfinity that stays in the apartment.
Internet speed not matching my plan
Plan is for 1100mbps but speed tests only give me UP to 100mbps. I'm using an ethernet connection and I have restarted my modem on countless times.
Question
@user_e19d39 Dont feel bad buddy. Ive been lied to on a record 200 phone calls. Literally had techs come out to do equipment installs not realizing they have installed said equipment 4 times prior in the last 10 months. You should respond to
Zero respect or loyalty for longtime customers
I have been lied to by many agents and have proof. I am tired of being told I have services I can not access. I am being told that my internet is not enough to access FREE channels. They want to add $30 per month to access LOCAL FREE channels. I was assured when I got my plan they were included with
Question
Fake Promos?
When I signed up for Xfinity home internet, I was told that I would receive a $50 gift card/voucher but never actually got it. Why haven’t I received it? I feel tricked.
Question
•
Customer Service
Xfinity email saying my card was denied so I have to pay or I will be terminated. They have not received my monthly payment.
Xfinity email saying my card was declined and I have to pay within 24 hours or my accounts will be terminated. I sent them a payment on 12/4/25 but they have not received it yet and it is not deducted from, my bank either.
Question
•
Customer Service
@Annabelle2 Once that transition happens, all my emails and contacts will be ported over, right? Would I be able to add emails from .pst folders of Outlook 2003 to the web portal version? If so, how? I don't think so. But you should still be able
Xfinity comcast.net emails transition to Yahoo
Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing
Question
Ethernet working but no WiFi.
I have internet via a ethernet connection but no Wifi. I have pulled the plug on the router twice. No help.
Question
•
Your Home Network
thank you 7ikevp, unknown mail now gone , i'm old and dumb
Unauthorized email addresses added to my account
Email was hacked, now I am getting unauthorized email addresses added to my account.
Question
I’m getting massive pixilation and garbled sound only on Fox News. Everything else works fine. We have reset the box by hitting the “A” button on the remote, and it worked for 5 minutes and then went back to massive pixilation again. How
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
Question
Spoke to 4 agents last night, the first three werent even the correct department. After finally getting to technical support, the agent verified and escalated the issue since there have been 3 techs in the last 3 days already and 16 techs prior.&nbs
I would like to file a complaint (or find a resolution)
And no, it is not in regards to the technicians that keep being sent to my house, but in regards to how disconnected your entire call center setup is now. I have been a customer going on over 25 years over a few different properties (back when it was literally Covington cable), and since the end of
Question
Billing
Y do I have 2 bills if I signed up for home internet with a free mobile line for a yr? I ordered a new phone but im making payments on phone so y 2 different bills, especially when added together r over $250?
Question
•
Customer Service
Flex remote wont pair, on second replacement
Keep not being able to pair xr16 remotes.
Question
•
Flex
natman1 I'm sorry to hear you're experiencing a similar issue. Let's take a look here! We can help with your seasonal plan concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look
Comcastseasonal.com
Anyone else have issues getting response from this website. Xfinity refers to this on their seasonal or vacation hold page. Not easy to report this to Xfinity thru online and chat. Surprised Xfinity not aware this site not responding. https://comcastseasonal.com
Question
eric_m72 Thanks for your feedback, and I do apologize about your experience. Did everything get resolved for you?
Speaking to an actual person - You need to choose "Disconnect Service"
Recently I tried to understand why a router/modem that I ordered hadn't been delivered. I used the chat channel 3 times, and each time was assured it was on the way, but never got a confirmation. I knew I needed to speak to one of the comcast employees who are actually really helpful once you get to
Question
I have a flex box and about 5 days ago I got a signin message in the TV for Apple TV. However when I click on it nothing happens. I tried restarting it but it didn't help. I was texting Comcast customer service and they did a system refresh but that
Error logging on to apple tv from 1 box
We have an apple tv subscription that works fine on our main XFinity box. It does not work at all on our other box. Apple TV launches, but it errors out everytime we try to sign in Box has been rebooted Cache has been cleared System Refresh has been initiated. None has worked. Box is labeled XiD-C,
Question
@user_qjvuso When I signed up for Xfinity home internet, I was told that I would receive a $50 gift card/voucher but never actually got it. Why haven’t I received it? I feel tricked. When did you sign up? There is a 90 day period betwe
Again
commented
2 minutes ago
to the conversation:
0
0
Fake Promos?
When I signed up for Xfinity home internet, I was told that I would receive a $50 gift card/voucher but never actually got it. Why haven’t I received it? I feel tricked.
Question