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Hey @user_339c12 we appreciate you making us aware of a possible scam. We take these seriously and want to ensure our customers are protected. Please click https://internetsecurity.xfinity.com/help/report-abuse to report this to our customer security

Target Scam

I just got suckered into the Target scam. The reason I thought it was legit is that my account reflected things that they said would happen - $100 credit for signing up, the addition of a premium channel. How were these changes made to my account?

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Thank you for reaching back out @user_a99eca. I am sad to hear you did not receive the direct message that was sent. I will be responding to you in the direct message shortly to continue assisting.

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Ready to scream!

Want to take advantage of Change My Plan option on app. After 2 weeks and >4 hrs on phone still not working. Can select new channel lineup. Does NOT recognize that I rent YOUR modem and have security with basic protection. At the end of the process told to call. I did x 2. Rep unable to see same

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Hi, @user_a671fd. Thank you for letting us know you are having a similar issue as well. However, in your case it's with your LG TV and Roku device. I do see we have a few reports of this on the thread, and we are truly working hard to get things clea

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Error number TVAPP-00166

Unable to activate Samsung model UN55NU6900. Error code I’m receiving is TVAPP-00166. Spent hours online with Xfinity Customer service without a resolution.

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Hi Did you see in my OP where I said: Voice control is off and if I go to settings (gear icon bottom right), all notifications are off.

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X1 box telling me to speak to the remote to change the channel

Hi Recently, I started seeing a message after I go to some stations. It happens infrequently, but is annoying: Next time change the channel by saying MLB Network (or whatever station) Voice control is off and if I go to settings (gear icon bottom right), all notifications are off. Two cu

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I have the same issue that my HBO subscription appears are expired on my Roku. It was working fine before I switched from a Roku stick to a Roku Streambar. I have follow the above troubleshooting steps but keep getting the same response. Ple

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Roku not recognizing my HBO Max subscription

My Roku streaming stick will no longer let me access HBO Max. It claims that my subscription with Xfinity has expired, which it definitely has not. Other channels are working fine.

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I sent my message and have not heard if it was received or not.

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Ready to scream!

Want to take advantage of Change My Plan option on app. After 2 weeks and >4 hrs on phone still not working. Can select new channel lineup. Does NOT recognize that I rent YOUR modem and have security with basic protection. At the end of the process told to call. I did x 2. Rep unable to see same

Question

Thank you for reaching out to us here about access to the FOX Nation app, @user_2ac56a! At this time, you can view content on the app with your X1 box if you're subscribed through Xfinity. If you're subscribed through someone else, you still have acc

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Fox Nation

Why is the FOX Nation app not available as a third party app like Prime Video, Disney +, Hulu and many others. Paying Xfinity to access an app I already have a subscription for is ridiculous. Please add the abilities to sign in to the FOX Nation app as can be done with most other streaming apps. &n

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@user_339c12​ sorry to hear. I wasn’t able to get anywhere with Xfinity. It was very frustrating. I tried calling the customer security department. They said they would investigate the issue and call me back. I never got a call back.

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Target Scam

I just got suckered into the Target scam. The reason I thought it was legit is that my account reflected things that they said would happen - $100 credit for signing up, the addition of a premium channel. How were these changes made to my account?

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Horrendously Slow

My service is horrendously slow. 5G, full bars, unlimited data and less than 10gb so far this month, and I’m getting 8 mbps download speed?!?! Even my upload speed is faster (10mbps). This has been going on for a full week now. Why is Xfinity throttling my speed when I’m well below the 20gb per mo

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 • Xfinity Mobile

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@user_20d08c I'm sorry to hear about your recent experience while trying to get some help with your new service with us. This is not the experience we want you to have, and I would like to turn this around for you. Can you send us a direct messa

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Why is xFinity Mobile customer service so terrible?

I've been trying to figure out why your customer service is so bad since I realized I was getting the "run-around" on June the 29th. Let me tell you my story! Over a year ago (almost 2) I broke my Galaxy S20 and had to order a replacement through the insurer you provide: Assurant. Totally painles

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I have called them 3 times, starting on thanksgiving. I was told I’d been hacked.  NOT.   Spent over 2 hours calling again a few days ago.  Finally they sent out a tech today.  He said there’s nothing they can do-didnt really kno

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Data usage quandary

On Nov 18th I was notified I had used 90% of my data. So I stopped using the tv at that point.  Then 100% a few days later.  Now I'm at $70 over my normal bill and it looks like I'm using 50gigs a day.  No tv.  Only me.  Changed my password yesterday- still have half the de

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Looks like I was another sucker as well. Everything, including the phone numbers and offers, seemed legit until I came to this forum to confirm. Unfortunately, I already submitted the Target Card info for 2 separate offers but haven't received any co

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Target Scam

I just got suckered into the Target scam. The reason I thought it was legit is that my account reflected things that they said would happen - $100 credit for signing up, the addition of a premium channel. How were these changes made to my account?

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@tbill1 The cloud gives you extra storage once the box is full. This link has more information as well.

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Chicago Bulls recording problem

I set a 3 hour recording (NBC Chicago 200) of the Bulls game last night.  About 75 minutes in, the recording just stopped and kicked me out.  Every other program I had recorded before and after were OK.  If something happened around that time to interrupt the recording, shouldn't th

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I am a new customer. I have been in a chat round robin with 6 "ambassadors" just to get hbo max working. Its been 2 hours already and no resolution. I dont know how they would solve emergency phone/internet issues. Did I make the right decision by sw

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Why is xFinity Mobile customer service so terrible?

I've been trying to figure out why your customer service is so bad since I realized I was getting the "run-around" on June the 29th. Let me tell you my story! Over a year ago (almost 2) I broke my Galaxy S20 and had to order a replacement through the insurer you provide: Assurant. Totally painles

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I am having the same issue as well.

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Amazon Prime Buffering

Watching Amazon prime nfl game is not possible as it buffers every 2 min for approx 10 seconds. The box is connected to modem

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Then why do I sometimes have cloud recordings (which I generally hate) instead of the normal DVR recordings?

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Chicago Bulls recording problem

I set a 3 hour recording (NBC Chicago 200) of the Bulls game last night.  About 75 minutes in, the recording just stopped and kicked me out.  Every other program I had recorded before and after were OK.  If something happened around that time to interrupt the recording, shouldn't th

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@Caprichoso Did the info at that link that I gave you apply ? Please post your answer right here on these open public forums.

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54 minutes ago

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How to set unique SSIDs for each frequency Technicolor CGM4981COM.

I have a Technicolor CGM4981COM. Have a pod but it caused even slower connections than the bare modem so disconnected it. I am trying to connect to the 6E network with an iPad 11" 4th generation which has 6E but generally only connects to 5 GHz or 2.4 using the combined SSID.  Know that it

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@user_b48e6c Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it

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59 minutes ago

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Connection stability issues (setup with MB8611, Asus ZenWifiAX)

I have the 1200 Mbps plan running a Motorola MB8611 modem with the Asus ZenWifi AX mesh wireless system. When I run a speed test, the speed is outstanding. However, there are frequent disconnects that seem to be getting even more frequent - to the point where my wife and I are unable to work from ho

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The upstream power is too high / out of spec. The downstream power is on the low / weak side as well. And some of the SNR values are too low /out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, lat

 commented 

1 hour ago

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Netgear CM1000v2 - Issue With SYNC Timing and UCD Invalid

Hello all, So I've tested this out and it seems to be the main issue. I've noticed when I am uploading a 600MB video to YouTube on my phone while I am on my home wifi, my modem seems to ALWAYS reboot, I've tested this numerous times and this seems to be the main issue. Here are the event logs below

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