Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (518.7K)
Thank you. I called again and was connected with another representative who was willing and able to help me. I will reach out if the credit doesn't post this week. The first customer service representative I spoke with today was completely unhelpful
Still getting billed after cancelling service
I supposedly cancelled my internet service on March 7. I was on the phone with 18889346489 for 14 minutes and at the end of the call was told my service was cancelled. I then received a late bill email towards the end of March and then a new bill yesterday for 2 months and late fees. I have not used
Question
No appointment for a week?!
no internet service for almost 48hrs after a storm, neighborhood restored within an hour but we are still out. Xfinity says no appointment until next Friday (one week!) and call center in India refusing to do anything about it. Local store swapped out the gateway but it’s not that. Flashing orange s
Question
•
Your Home Network
blally I completely understand your frustration. I'm in Spokane, WA, and last month I was in the area affected by the wildfires, so I have some firsthand experience with how stressful service interruptions can be, especially as someone who works from
Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
Question
Hello @user_q5nuzm Thanks for reaching out. Sorry to hear you are continuing to be billed after requesting a cancellation. Let's take a look at the account and see what is going on. Please send usdirect message with your full name and service address
Still getting billed after cancelling service
I supposedly cancelled my internet service on March 7. I was on the phone with 18889346489 for 14 minutes and at the end of the call was told my service was cancelled. I then received a late bill email towards the end of March and then a new bill yesterday for 2 months and late fees. I have not used
Question
It’s just so frustrating our power has been restored for days and the storm damage is all cleared. I desperately need the internet for my job and I can’t even get a real person on the phone to talk to
Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
Question
I am having the same issue. I am on hold with a Xfinity customer service representative who is telling me that I still need to pay a bill for services I never had. I cancelled service on July 31. I was billed for August. I called on August 25th to as
Still getting billed after cancelling service
I supposedly cancelled my internet service on March 7. I was on the phone with 18889346489 for 14 minutes and at the end of the call was told my service was cancelled. I then received a late bill email towards the end of March and then a new bill yesterday for 2 months and late fees. I have not used
Question
WCXfinityGuy gotcha, well in that case seems like we need to take a look at your account and see what is goin gon. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the
Peacock Premium being charged and it shouldn’t
Hi! I recently just switched to xfinity home wifi with 1 gig. I am supposed to have a Peacock Premium subscription for free for 2 years (which I activated) but when I go in to add a streaming bundle and look at the bill, there are now 2 Peacock Premium charges. One shows as free per the offer and th
Question
Mobile Care Plus
I've been an Xfinity Mobile customer for 11 years, when I bought my current iphone new I added Xfinity Mobile Care and I kept it for several years until last Fall when my phone was paid off as I was intending to upgrade to the new iPhone. I still have the same iphone and I recently upgraded my mobil
Question
•
Devices
Great question. We do have a current subscription but it is under my wife’s email address and not mine/the one we used for our Xfinity WiFi…
Peacock Premium being charged and it shouldn’t
Hi! I recently just switched to xfinity home wifi with 1 gig. I am supposed to have a Peacock Premium subscription for free for 2 years (which I activated) but when I go in to add a streaming bundle and look at the bill, there are now 2 Peacock Premium charges. One shows as free per the offer and th
Question
Greetings, @user_q0fjhx! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these unexpected deactivation issues. You have definitely come to the right place for assistance. If you could send our te
Account removed
I woke up and my WiFi wasn’t working so I logged into my account to see what was going on and it shows my account was deactivated. There was no “warning” no emails, no automated text sent, no notifications from the app itself. Account just gone and when I attempted to use the chat with agent option
Question
user_jb0rqy I would be asking the same question if I were in your shoes too. When you activated your Peacock subscription that came with your plan did you already have an active Peacock subscription under the same email address?
Peacock Premium being charged and it shouldn’t
Hi! I recently just switched to xfinity home wifi with 1 gig. I am supposed to have a Peacock Premium subscription for free for 2 years (which I activated) but when I go in to add a streaming bundle and look at the bill, there are now 2 Peacock Premium charges. One shows as free per the offer and th
Question
Account removed
I woke up and my WiFi wasn’t working so I logged into my account to see what was going on and it shows my account was deactivated. There was no “warning” no emails, no automated text sent, no notifications from the app itself. Account just gone and when I attempted to use the chat with agent option
Question
•
Billing
espn unlimited
I originally posted about this ESPN Unlimited problem under user_1v383x. XfinityAlfonso asked me to send a private message to Xfinity Support, which I did, but I never received a response. I am now using my own Xfinity ID, user_xx0w3m. Can someone please help me continue with this issue? I've been t
Question
•
Xfinity Stream Website
Peacock Premium being charged and it shouldn’t
Hi! I recently just switched to xfinity home wifi with 1 gig. I am supposed to have a Peacock Premium subscription for free for 2 years (which I activated) but when I go in to add a streaming bundle and look at the bill, there are now 2 Peacock Premium charges. One shows as free per the offer and th
Question
•
Billing
blally If the online status is showing "as soon as possible" that is the same details our team has too, so we really are just having to wait at this point. We appreciate your patience while you have been waiting for so long.
Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
Question
I’m having same problem and it keeps saying as soon as possible
Been without service for 3 days
Keeps saying due to the weather. Won't let me talk to a live person. Looks like I'm the only house out
Question
Error tvapp-00273
I have received error tvapp-00273 for 2 days when trying to cast to my tv from tge xfinity stream app on my phone. For the last 2 months my xfinity wifi has been awful. What do I do to fix streaming to my smart tv??? I use my phone to run the xfinity stream app and cast to my tv from inside the app.
Question
•
Xfinity Stream Website
I believe the Xi6 started using Dolby MAT on 4K around the time of the Workd Cup with one of its audio output settings, either Auto or Expert, can't remember which. Try switching to the one you aren't using now to see if that makes a difference.&nbs
BIslander
commented
14 minutes ago
to the conversation:
0
0
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question