Xfinity Community Forum

Cannot cancel Xfinity service online

For hours I cannot find the Cancel My Service option anywhere in My Account, on Xfinity Website. Chat Assistant is not helpful, and I cannot connect to any Live Agent (Live Agent seems to be only available when customer ordering new services). Very disappointed. Please help.

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Billing

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change plan to 5 year plan

i had a one year plan which was around 50 a month. the year is over and my bill went up 30 dollars which is not affordable anymore. is there anyway i can change my account to a 5 year plan?

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Your Home Network

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Well.. I verified my code, and seem to have lost contact.

user_28ypy0

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3 hours ago

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Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

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@XfinityBillie there has already been a ticket created

user_xqnjj4

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3 hours ago

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Missing property

And Xfinity technician within my apartment this morning with intentions to restore my service after paying my bill yesterday I realized after he left that I was missing a baseball cap.... A green and white Hawaiian style baseball cap with the Philadelphia eagles logo and the name priceless on the le

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Thank you for reaching back out to us @user_ww19sr! I can understand how frustrating this is, especially when Peacock works on one TV but you can’t sign in on another because the active Peacock account is tied to an email address you no longer

XfinityAldrik

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3 hours ago

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Peacock?

When I sign into Peacock it says my account is active. However, when I tried to watch something it tells me I need to UPGRADE to watch?

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Well, you were correct. One of our TVs are signed in under an email. I no longer have access to. That is the one that I can watch Peacock on. When I try to sign in on the other TV, it will not allow me. I did go into Xfinity and let them know

user_ww19sr

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3 hours ago

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Peacock?

When I sign into Peacock it says my account is active. However, when I tried to watch something it tells me I need to UPGRADE to watch?

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Sent the message, thank you.

user_28ypy0

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3 hours ago

to the conversation:

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Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

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user_28ypy0 I’m really sorry to hear about this experience. I can completely understand how frustrating it is to see such a large change in your bill and services you didn’t expect, especially after having trouble reaching a live agent. L

XfinityDilary

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3 hours ago

to the conversation:

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Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

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Thanks for stopping by the community forums, user_7y3os3! I apologize, but we wouldn't advise using a battery that is not designed for the extender, or use of any custom-made cables.

XfinitySean

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3 hours ago

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Other batteries with pro extender?

Hello. Can I use any battery pack, perhaps BIGGER, If I make the cable?

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Oh also I cant even do anything on the website, every time I go to look at removing the premium channels that I did not even select but are pending activation, it errors and says that because FLEX is in my account, whatever that means, I have to cont

user_28ypy0

commented

4 hours ago

to the conversation:

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Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

Question

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Extra charges, 4x the expected bill amount.

When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we

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Billing

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Other batteries with pro extender?

Hello. Can I use any battery pack, perhaps BIGGER, If I make the cable?

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Customer Service

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user_uq4i0c Thank you for explaining the situation. I can see how frustrating this has been. Since the line to your unit has already been identified as damaged, this will need to be reviewed further by our field team. To move forward, please send us

XfinityDilary

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4 hours ago

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WiFi refusal to install at my apartment

A field technician came out almost a year ago and confirmed that the physical Xfinity coaxial drop line running from the main building utility hub in the apartment garage to my unit is dead and broken. The technician stated they could not fix it, and my apartment management refuses to touch it, clai

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WiFi refusal to install at my apartment

A field technician came out almost a year ago and confirmed that the physical Xfinity coaxial drop line running from the main building utility hub in the apartment garage to my unit is dead and broken. The technician stated they could not fix it, and my apartment management refuses to touch it, clai

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Accessibility

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Good evening, and thank you for reaching out on our Community Forums-we appreciate it @user_c37987. I see that you’re having trouble accessing your account, and we’d be happy to help take a closer look. Are you receiving any error codes

XfinityAlyssaA

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4 hours ago

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xfinity.com/account

can't get on my account

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Thank you for allowing us to help with your cancellation concerns, user_6n73zr. We’ve backdated your cancellation to reflect your original request of June 2nd, and the order is now in place. As mentioned, please allow up to 10 days for the canc

XfinityDilary

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5 hours ago

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complaint

I'm just going to post this as a warning to your other users. 5 days ago, I contacted customer service via the xfinity chat to cancel my internet service. The entire conversation seemed aboveboard, the customer service rep informed me that internet service would be cancelled by the next day and that

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Accepted Solution

It seems like the matter is being addressed. Still, I think it's ABSOLUTELY RIDICULOUS that something like this can happen.

user_6n73zr

commented

5 hours ago

to the conversation:

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complaint

I'm just going to post this as a warning to your other users. 5 days ago, I contacted customer service via the xfinity chat to cancel my internet service. The entire conversation seemed aboveboard, the customer service rep informed me that internet service would be cancelled by the next day and that

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My now Xfinity pass is not working

I purchased the nail pad so that I can use my laptop when I was at work because I didn’t want to use all my gigs from my phone and I get no service from the Xfinity pass. I purchased and I want a refund.

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Your Home Network

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Thank you for reaching out @user_4mbl09! I see we’ve been working on this request over Direct Messages. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum

XfinityAldrik

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5 hours ago

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Technician report

I need help pulling the internal technician repair notes for a recent visit.

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@user_fr9hbt We are able to assist here in our community. If you prefer to call, our teammates in Customer Service can assist at 1-800-266-2278.

XfinityLinda

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5 hours ago

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Need to talk to a customer service person

Need to talk to a human

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