Xfinity Community Forum

Damage to driveway

Xfinity came to my property in April 2026 to move cable from one utility pole to another. In doing so, the cut my internet line and damaged my driveway. I want my driveway repaired.

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Customer Service

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Unable to activate peacock - Something unexpected happened Please close this pop up and try again

On page: https://www.xfinity.com/yoursubscriptions I see peacock Plan: Peacock Premium; Price: Included; Status: Activation required However, I am unable to activate peacock subscription. When I hit the activate button, I get this error: "Something unexpected happened Please close this pop up and tr

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Xfinity Stream Website

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Official Solution

Thanks again for reaching out and giving us the opportunity to help get the services on your account squared away! I'm glad that our team was able to get MGM+ removed and have that credit applied for the time it shouldn't have been on the account. If

XfinitySean

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1 hour ago

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cancel MGM+

Back on Nov 10, 2025 I cancelled MGM+ through my xfinity Flex Box but I keep getting billed for MGM+ each month. Today, I opened the settings page on my Xfinity Flex Box and went to subscriptions and MGM+ isn't listed as a subscription but it's still on my bill. Please unsubscribe me from this servi

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I just sent the message

user_58aiq7

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1 hour ago

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Billing supervisor

I have called customer service twice about the problem with no resolution yet. I had a technician working on my internet and equipment that they claimed needed a gateway swap. They said they didn’t have one available so ordered one that was shipped to my home and they didn’t come back, I even have t

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Hey there user_6261991, thanks for taking the time to reach out! Our team would be more than happy to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

XfinitySean

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1 hour ago

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FOX One shows “Subscription Required” after subscribing through Xfinity StreamStore

Hi Xfinity Support Team, I am an Xfinity Platinum member and an Internet-only customer. Based on the Xfinity FOX One app overview document, Internet-only customers can subscribe to FOX One through Xfinity StreamStore and then sign in to the FOX One app with their Xfinity ID. I added the FOX One subs

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Hello @DJS1976! That "no line" error can be very frustrating when you are just trying to get your new Voice service up and running! This usually means your phone isn't detecting a dial tone from the equipment. Please try these basic checks to see if

XfinityQuemekia

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1 hour ago

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Activating Voice Premier

I just get "no line". I looked for a serial #, but there isn't one.

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Activating Voice Premier

I just get "no line". I looked for a serial #, but there isn't one.

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Home Phone Service & Equipment

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No worries user_58aiq7! In that case, our team can dig in to see how we can help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started! Here are detailed steps to direct m

XfinitySean

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2 hours ago

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Billing supervisor

I have called customer service twice about the problem with no resolution yet. I had a technician working on my internet and equipment that they claimed needed a gateway swap. They said they didn’t have one available so ordered one that was shipped to my home and they didn’t come back, I even have t

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@XfinityRaf sorry but no I don’t. I’m about 35 miles away from either store, so around 70 miles round trip.

user_58aiq7

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2 hours ago

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Billing supervisor

I have called customer service twice about the problem with no resolution yet. I had a technician working on my internet and equipment that they claimed needed a gateway swap. They said they didn’t have one available so ordered one that was shipped to my home and they didn’t come back, I even have t

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user_ss2e1a, I can see how having it pop up more on other channels/stations can be a headache. They are automatically sent out, and we don't control where they are displayed. That said, we can certainly take in your feedback.

XfinityVianney

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2 hours ago

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disable emergency notifications weather and amber alerts won't let me watch live tv

Whenever we have severe weather we get a purple screen playing a noise and saying emergency and the same for amber alerts, but the amber alerts are at least short even though they wake up our baby. Aside from cutting in on shows, these alerts are actually dangerous as we want and need to watch our l

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Xfinity needs competition

It’s ridiculous that we can’t depend on xfinity for security when it comes to surveillance cameras. Any rain, storm or just a blow off the breeze and you lose connection. My surveillance cameras is only as good as my wifi which is 💩

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Your Home Network

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Definitely odd! In that case, let's take a deeper look at the account to see what need to be done to fix things 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address a

XfinitySeth

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2 hours ago

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Home internet offline

I've tried troubleshooting with the xfinity assistant multiple times. It keeps telling me I need to set up and appointment but the appointment never goes through. It just says "try again something went wrong".

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I have! Apparently there are none

user_ms3t2h

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2 hours ago

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Home internet offline

I've tried troubleshooting with the xfinity assistant multiple times. It keeps telling me I need to set up and appointment but the appointment never goes through. It just says "try again something went wrong".

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Oh wow I hate that you were without internet over the weekend! Have you checked for your area at xfinity.com/support/statusmap to see if any area-wide interruptions are being reported?

XfinitySeth

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3 hours ago

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Home internet offline

I've tried troubleshooting with the xfinity assistant multiple times. It keeps telling me I need to set up and appointment but the appointment never goes through. It just says "try again something went wrong".

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@XfinitySeth it has been out since friday night, so three days

user_ms3t2h

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3 hours ago

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Home internet offline

I've tried troubleshooting with the xfinity assistant multiple times. It keeps telling me I need to set up and appointment but the appointment never goes through. It just says "try again something went wrong".

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@user_vykkcm thanks for the update. Have you tried swapping ports in the back to the modem to see if it might be an issue with the ethernet port? And what is the model of the model number of the switch?

XfinityAbel

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3 hours ago

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Ethernet stops working - looks like there is an IP conflict

I have two PCs plugged in via ethernet in my house. Connection is running from my Xfinity Gateway to a switch with 4 ethernet ports in it. 2 ports feed into wi-fi extenders and 2 of them feed into PC in my office and PC in my living room. If I have PC 1 on and turn on PC 2, both will disconnect and

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Hello @user_zvyrsu! Thank you for taking the time to reach out to us on our Xfinity Community Forum. I apologize hearing about everything you’ve gone through and that’s a long time to be dealing with unresolved issues. This is not the exp

XfinityMelinda

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3 hours ago

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NEED A TECHNICIAN TO FIX LAND LINE

To whom it may concern: For the past two years I've had a horrific customer service experience. Every time I use the chat support the average waiting time is 2-4 hours a s often unresolved. Tonight I was transferred probably 10-12 times over a 4.5 hour period on top of driving to the store where the

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user_5sw4f7, hi there and thank for reaching out. I'm seeing others having mixed challenges. What troubles are you having?

XfinityQue

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3 hours ago

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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new email account

How do I create a new @comcast email address?

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Email

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Wrong channel context playing on Telemundo hd

I have been trying to watch Telemundo hd so I can watch the World Cup while at work, but for the past week Telemundo hd has been playing jeopardy but in English. I have replicated this issue on my mobile device as well as my MacBook. The issue is not present on my actual cable box. I had a friend tr

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Xfinity Stream Website

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