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Thanks I appreciate your help to resolve this and get me on the right plan.
Remove xFi Complete
hello, please remove xFi Complete. I did not order this and do not want it. Thanks.
Question
@user_erpvjm I MEANT I think they have a issue if you pay in full before the 24 months. I asked the supervisor that question and she said yes but; why are you guys freezing people’s accounts especially if I been a customer since 2013. You would thi
Error message that I am over the number of set lines on a payment plan despite paid BYO phones from Verizon
I am trying to upgrade my phones which I brought to Xfinity from Verizon paid in full. I have no lines on a payment plan yet it will not let me check out due to recurring error message that I am over the number of set lines on a payment plan. Please advise and assist with this issue as no one via ch
Question
Note, only the Experian service was opened by me to do a credit check, the other two services are currently in a locked state.
Failed credit check
Applied to purchase new I-phone 18 Pro Max, with store mistakenly checking credit before I had a chance to email them back to tell what credit agency which had been unlocked. Then I tried using the 800 number to be told wait another 90 days with no exception.
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user_4d3927 - Thank you for taking Xfinity with you into your new home. Our team would be happy to assist. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right cor
Cannot activate Peacock - Xfinity Platinum member
I'm a Platinum Xfinity member and recently moved/transferred my service. My Peacock Premium benefit shows as redeemed in Xfinity Membership, but Peacock does not appear at xfinity.com/yoursubscriptions. The subscriptions page says I have no Xfinity subscriptions. I believe the Peacock entitlement is
Question
Same thing happened to me. I paid mine in full before the 24 months on a iPhone , iPad and I watch only have one line open. All from Xfinity mobile. I can’t get past the payment screen it keep saying have to many lines. Talk to a supervisor she state
Error message that I am over the number of set lines on a payment plan despite paid BYO phones from Verizon
I am trying to upgrade my phones which I brought to Xfinity from Verizon paid in full. I have no lines on a payment plan yet it will not let me check out due to recurring error message that I am over the number of set lines on a payment plan. Please advise and assist with this issue as no one via ch
Question
Hey there user_tzb21g, and thank you for stopping by! I know how impairing it is to deal with freezing or pixelating picture when I'm trying to watch something, so we'll definitely help investigate things further for you 👍 If you just recently had a
Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage
Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage Last week, Xfinity experienced a neighborhood-wide outage that was subsequently reported as repaired. Since that repair, at least two separate households in our neighborhood have experienced intermittent pixelation, freezing
Question
user_kfqf0j Thank you for the additional information! Let's take a closer look at your account. Please send us a direct message, so we can obtain your account information. To send a "Direct Message" message: • Click "
Add me to the list: Xfinity Platinum member can't activate my free Peacock Premium plan
I redeemed the offer on https://customer.xfinity.com/membership. When I go to https://www.xfinity.com/yoursubscriptions the website says I have no subscriptions. Signing into Peacock, the application says I have no subscription. Next step? Thanks.
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Issues returning my phone
Oh my goodness I can’t even explain a four week wild goose chase. I have spent so many hours on the phone and chat. Still nothing and I don’t want the phone. I ended up not getting discount for phone and cant afford it. I tried going to the Xfinity store, as told by one agent, and they said they don
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Plan
First time. Got another email last week (October 27) reminding me that the offer was still unclaimed.
Add me to the list: Xfinity Platinum member can't activate my free Peacock Premium plan
I redeemed the offer on https://customer.xfinity.com/membership. When I go to https://www.xfinity.com/yoursubscriptions the website says I have no subscriptions. Signing into Peacock, the application says I have no subscription. Next step? Thanks.
Question
@user_72biw7 Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
I can't get my cable to work at all
Hi, I can't get my cable to work at all. I unplugged the box. I even tried Xfinity Stream, but that doesn't work. I tried calling the local stores, but I can't get through. I also tried calling the corporate number, and I can't get through there either. My internet is working; it's just my TV servic
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This update is the opposite of user-friendly. It is awful
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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@XfinityEricB Thank you will have to go back and read the rules as was not aware of how the process even worked as no guide is presented when using this site.
Failed credit check
Applied to purchase new I-phone 18 Pro Max, with store mistakenly checking credit before I had a chance to email them back to tell what credit agency which had been unlocked. Then I tried using the 800 number to be told wait another 90 days with no exception.
Question
user_kfqf0j Thank you for reaching out! Have you had access to the Xfinity Membership Peacock Premium benefit before, or is this your first time trying to activate it?
Add me to the list: Xfinity Platinum member can't activate my free Peacock Premium plan
I redeemed the offer on https://customer.xfinity.com/membership. When I go to https://www.xfinity.com/yoursubscriptions the website says I have no subscriptions. Signing into Peacock, the application says I have no subscription. Next step? Thanks.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage
Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage Last week, Xfinity experienced a neighborhood-wide outage that was subsequently reported as repaired. Since that repair, at least two separate households in our neighborhood have experienced intermittent pixelation, freezing
Question
lagunasrfr. I definitely understand your point. Bundled pricing can sometimes make the total cost lower with Voice included than it would be after removing it, even if you no longer find the Voice service useful. I’d be happy to review the avai
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Home Service is not landline any more
i've always had the Infinity bundle with "Voice." If I drop the "Voice" my cost will go up. Now the "Voice" is actually part of wi-fi and does not serve me if wi-fi is out. Not fair.
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