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Neither, I have had the package auto-renewed for years. I just cancelled the upcoming recording on the wrong channel and recorded the Altitude one. I also record the Buffalo Sabres and it always records both the "home" and "away" recording unl
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
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user_xfohz0 - Thank you for taking the time to elaborate and for working through those troubleshooting steps with us! It sounds like you've done all the right things so far. Since the issue is occurring both over WiFi and when directly connected to t
Talking to a human support staff is impossible
Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or
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Fire stick not working
I have installed Xfinity streaming app on my fire stick Hd 1st generation running fire os 7.7.1.7. But I can’t access any recordings or live tv, all I get is a simplified menu that doesn’t look like the menu I get on my phone or other fire stick tvs. i took a screenshot but don’t seem to be able to
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Xfinity Stream Website
user_v954tw, thanks for the extra details. It may be defaulting to what is offered in the package. Did you just cancel the service today, or did you cancel before it auto-renewed? I checked again for any known issues, but I didn't see anything report
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
Question
jimwind37683 Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page
NO ONE WILL HELP AFTER MONTHS
EVERYTHING TYPED HERE CAN BE PROVEN BY CHAT TRANSCRIPTS. To the Executive Leadership Team at Comcast / Xfinity: I am writing to formally escalate a serious and ongoing customer service failure within Xfinity Mobile that has resulted in complete loss of mobile service, countless wasted hours, and a t
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Cancel hold /resume services
I have an account placed on a seasonal convience plan and I want it taken off so my service will work again. No one online, over the phone or in person at a service center has been able to manually adjust the dates or cancel the hold.
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X1
Hi there, @imakegoodbabies! That sounds like an awesome reward! We are glad to further help and see if we can get the code for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To
No Promo Code Provided and AI Chat is NOT Working to Redirect me to a Live Agent
I'm so frustrated. I claimed the "Snag a 49ers Kids Club Gold Membership, on us San Francisco 49ers Kids Club Membership" item in Xfinity Rewards and I am a Diamond Member. There is no promo code showing for this reward so I cannot actually claim it. A promo code is needed to submit the form. I'm so
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Thank you for meeting us here about the billing concerns, @user_666103. We're sorry to hear about your experience and billing concerns. We'll gladly assist in the investigation. Please send us a Direct Message with your name, your son's name and the
Xfinity refund
I am the mother of [Edited: Personal Information] who has an XFNITY acct with you. I am authorized to speak in his behalf regarding his acct. To make a long story short, payments were being made but not credited to the new acct. When Bryan's service was restored approximately 2 months ago, a new acc
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Hello @user_oc9fz2, we have been responding to you on previous cases, they do auto close if you do not respond. It is possible that you have opted out to receiving responses from us via direct message. If you go to your profile settings, unchec
mobile phone charges
I had a samsung galaxy S24 phone that the audio quit working on. Took it in to the xfinity store and was told it was defective and couldnt be fixed. Turned in phone for $163 credit but had to finish paying contract on it for 4 months so basically no compensation. was told i could get samsung galaxy
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No Promo Code Provided and AI Chat is NOT Working to Redirect me to a Live Agent
I'm so frustrated. I claimed the "Snag a 49ers Kids Club Gold Membership, on us San Francisco 49ers Kids Club Membership" item in Xfinity Rewards and I am a Diamond Member. There is no promo code showing for this reward so I cannot actually claim it. A promo code is needed to submit the form. I'm so
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Customer Service
ComeFLOWwithRICH,, Thank you for reaching out. As someone who spends a lot of time on their console, I agree this is an awesome idea. We can certainly pass along this feedback. I'm not sure if this is already in the works or if we have plans to
Add Xfinity Stream App to PlayStation 5 and PlayStation 4
I’d like to suggest that Xfinity bring the Xfinity Stream app to the PlayStation Store for PS5 and PS4. Many customers already use their PlayStation as a primary entertainment device for apps such as Netflix, YouTube, Hulu, Disney+, Max, and Prime Video. Adding Xfinity Stream would allow customers t
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Router issues
Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but
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Your Home Network
Thanks for those details. We would be happy to look into this issue for you on our end, @user_iynvna. Can you please send us a direct message with your full name and your full address? How to Send Us a Direct Message:Click “Sign In” if
Outbound caller name (CNAM) shows another person's name on one of three lines ported from Verizon
I have spoken to Xfinity support via phone about this in the past but nothing has been resolved. About 18 months ago, i ported 3 lines from Verizon to Xfinity. 2 of the 3 show reasonably correct caller names for the numbers (i say reasonably because they are all people in my household but the actual
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Can't redeem Xfinity rewards for calm app I've
My Xfinity Rewards Calm code is giving an invalid error after a browser crash, and I need a new code issued by the Rewards Team."
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Xfinity Compliments
Can't redeem Xfinity rewards for the calm app
My Xfinity Rewards Calm code is giving an invalid error after a browser crash, and I need a new code issued by the Rewards Team."
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Getting Started
Billing Issue
During the Thanksgiving 2025 promotion, Xfinity Mobile offered up to $1,100 off the iPhone 17 Pro Max with eligible device trade-ins. I enrolled two lines under this promotion and completed all required trade-ins. Although I received both iPhone 17 Pro Max devices, the promised promotional trade-in
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Devices
Thanks for posting on our community forums, user_NVS. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message:
Promotional VISA Debit validity
Hi My promotional visa debit card validity expired last week. can I request a new card. Thanks
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@EG Thank you! @user_sk0p0f Thanks for meeting us here for assistance. We're sorry you're requesting cancellation, but we can assist. Please send us your name and address in a Direct Message. To send a "Direct Message" to Xfinity Support: Cl
I am moving and need my Xfinity Internet service canceled effective October 10, 2026
I am moving and need my Xfinity Internet service canceled effective October 10, 2026. I am formally requesting cancellation in writing. I do not want a retention call, a callback, or alternative service offers. Please process the cancellation, confirm the effective date in writing, and provide instr
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Hey @user_7to98s, Thank you for visiting our official Xfinity Forums Community support page. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Pub
Serviceability Construction Update
Hello. I’m not sure if this is the right place to include my address so I won’t. But I recently moved into a new construction and had a technician come out and told me a construction company was going to have to come out and dig a line to our house. About a month ago, an Xfinity member came out and
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Hey @user_7oqw7y, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out and share your experience regarding the Xfinity App and wireless network details. We would be more than happy
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WiFi Details not displaying in Xfinity App
I cannot get to my Xfinity Gateway to see details of my network (used to access http://10.0.0.1). I deleted and re-installed Xfinity app on my iphone. I cycled power, then re-activated my Gateway Router in my home. My understanding is that there is some information that has to be passed/verified to
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