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New mobile app is awful
The new mobile app is awful!! I no longer have favorites, can’t pick a specific date to look at, now only have a day of the week and the search feature doesn’t work. Apparently QA wasn’t done here. I recommend falling back to the old version
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Xfinity Stream Website
This updated app is truly one of the most mind-bendingly misguided decisions I’ve ever seen this company do with regard to service and technology! Are you getting guidance from an inept administration? Not trying to be rude, just so confused a
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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I have had to completely give up watching some recordings due to the technical fault. This is not okay that I cannot watch programming we paid for.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Hard to believe that a company as expansive as this, with an app so widely used by its customers, would roll out something that appears untested and half finished. Was this a mistake? What was the purpose of the redesign? All it is doing is making cu
Mobile stream app update
Xfinity Stream iPhone Update Removed Scheduled and Recently Deleted Recordings I recently updated the Xfinity Stream app on my iPhone, and the new layout has eliminated two very important DVR management features: The ability to view Scheduled Recordings. The ability to access Recently Deleted record
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I want to report a safety issue
There is an old Comcast cable running from the utility pole to our house in San Francisco. Please note this is not the service address on my account. The cable is no longer in use and it is hanging loose. Could you send a technician to remove it from the pole to the house? Thank you!
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Customer Service
New App is Awful
How can I get the old Xfinity Stream app back? This new app is absolutely terrible. I can no longer get my favorites only in a filtered list. I have to start at 01 and scroll to the 800s to see channels I actually watch. which honestly hurts my thumb. It feels like Xfinity went back to 2007 technolo
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Xfinity Stream App
Agreed this doesn’t feel like it was tested. And why were so many features removed? It also crashes constantly with technical faults or bumps out of the app altogether.
Streaming app update is HORRIBLE
The app was great. Little improvements can always be made but this complete overhaul - NO. And to release it without warning, without it being fully tested, NO NO NO! This is a list of things the update destroyed (and sadly I keep editing and adding to this list)... --- Most Important... No schedule
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I get this error while watching a recording.
iPad error “Technical Fault”
I get an error - There is a technical fault. Please try again later.
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My account shows as "inactive"
I moved to one of the newer apartment communities that come equipped with in-wall Fiber ONT and preinstalled XB7. I called Xfinity sales team and activated 1GB symmetric Internet plan; however, after few days or 1 week, My Account portal/Xfinity App started showing my plan as "disconnected" and lost
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Your Home Network
Yea typical "customer service". There was a lady next to me in the store getting XfinityMobile, and I should have told her not to waste her time! I regret not speaking up against Xfinity Mobile. I am furious you cannot do anything for my time wasted
Massive Waste of Times
Over the past 14 months, I have spent more than 16 hours trying to get my Xfinity Mobile account sorted. It has been a huge headache for me, and now that it's been only a month that it's been sorted out, I can feel normal enough to post a complaint about it. [Edited: Inflammatory] Comcast, read my a
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I am also having trouble with the new Xfinity app for Samsung. Each time I turn the television off and back on, the app makes me sign in again using the QR screen. Very annoying! Also, they record it programs have no resume function, so I must start
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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This app has destroyed our ability to watch my recording on my TV. Audio is fine- no picture. Have tried your fixes to no avail. What made you think you needed to change the format? The new look is too big and to confusing! Was this Beta
Streaming app update is HORRIBLE
The app was great. Little improvements can always be made but this complete overhaul - NO. And to release it without warning, without it being fully tested, NO NO NO! This is a list of things the update destroyed (and sadly I keep editing and adding to this list)... --- Most Important... No schedule
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Setting up an account without a cell phone to send verification code
I am trying to set up an account with Xfinity for my Mom's address and it won't let me without a cell phone number to send verification code. She only has a landline phone, no cell phone. My name and my different address is in the system and it won't let me add a second account or link her account w
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X1
Bring back smart resume
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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user_8i17e8 We understand the concerns with the most recent app changes, but we are unable to revert any changes that were made. We don't know if any changes will be reverted in the near future as this is beyond our scope. Your concern is noted, and
Update
I am disappointed by the update - specifically, removing the following: smart resume, the show name in the recordings (listing by episode name), deleted shows in the recordings, the episode number in the recordings, and favorites under channels. In addition, when I watch a show and pause it - when I
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i have the same issue. Really getting tired of this issue
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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user_i2gh47 Thank you so much for stopping in for help with your questions about upgrading to Peacock Premium Plus. Most subscriptions will take about 2 hours to update. I you check your My Subscriptions page, you should see the upgraded app option l
Peacock Plus
How long does it take my peacock app to recognize I have uograded tp peacock plus?
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I do not understand why the mobile app has been so downgraded. Can we access the older app?
New Streaming App- Lost SO many features- Is there a Legacy version available?
Very confusing interface, difficult to access features and not stable Unable to delete multiple episodes of a show at one time. Have to delete individually Can no longer click on a show title in the guide without it tuning into that channel and cannot record a show in progress No ability to manage f
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I agree with all of these feature complaints, and have one to add. If I click on a show using the guide to see if the episode is new, or what episode season/number, I get a full page of info that gives me none of these answers. I used to be able to g
New xfinity app update is terrible
Xfinity clearly wants to lower the quality of the app because overpriced consultants told them it’s cannabilizing hardware revenue steams. That’s the only explanation for removing critically important sections of the app. No way to see Scheduled Recordings. Limited options for setting new recordings
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I absolutely hate the new update to the app. What happened to the smart fast forward? Why can I not delete an entire show and have to do it individually? This change is horrible
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not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question