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Why does my connection keep dropping on the TV with the DVR?

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Customer Service

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Thank you very much for attempting all of that already. I will be happy to take a look at any issue with the Voice service from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message

XfinityJohnG

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31 minutes ago

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Xfinity Voice Web Does Not Allow Access to Voicemails

Recently, we received notification that our voicemail box was almost full. I logged on to the Xfinity Voice Website, only to get the message, "Voicemail is not enabled for this number. For assistance enabling your voicemail, please call 1-800-XFINITY." So I called. The first representative said he w

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@user_c1co6r - agreed & same

user_kuwqz5

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38 minutes ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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I logged into Xfinity Voice on 4 different computers, using a variety of browsers (Edge, Chrome, and Brave) and in every case, came up with the same message as I listed in the initial post. I don't believe this has anything to do with cache or cooki

84lion

commented

39 minutes ago

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Xfinity Voice Web Does Not Allow Access to Voicemails

Recently, we received notification that our voicemail box was almost full. I logged on to the Xfinity Voice Website, only to get the message, "Voicemail is not enabled for this number. For assistance enabling your voicemail, please call 1-800-XFINITY." So I called. The first representative said he w

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@user_gb2qg7 me too, exact same 👍

user_kuwqz5

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39 minutes ago

to the conversation:

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U

Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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@plcorir 👏 exact same issue here.. For days now

user_kuwqz5

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40 minutes ago

to the conversation:

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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@TomS_77 - 👍 same here, no resolution. Delete show multiple times, it still shows under recordings but is not watchable

user_kuwqz5

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41 minutes ago

to the conversation:

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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@SheldonBrown47 - surprise surprise ... It certainly isn't fixing itself. Xfinity Support no help! Same exact issues here too

user_kuwqz5

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43 minutes ago

to the conversation:

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U

Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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@user_5d9db4 - same here, agreed

user_kuwqz5

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44 minutes ago

to the conversation:

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Exactly same issue here too

user_kuwqz5

commented

45 minutes ago

to the conversation:

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

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Comcast email not updating on IPhone

Keeps asking for my password this isn’t normal I never need to enter a pword and when I do it says it’s incorrect

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Email

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I'm looking for help cancelling my service

user_5r0suv

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57 minutes ago

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How do I DM?

How can I DM support?

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Hello @user_yk1ube. Thank you for reaching out on our community forum. I would love to take a look at the account and run through some troubleshooting. Please send us a direct message with your full name and address so that we can assist you further

XfinityAbby

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57 minutes ago

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Pixelation issues and intermittent internet outages

For the past 18 months or so, I've been dealing with horrible pixelation issues as well as random intermittent internet outages. That last 1 to 3 minutes at a time.

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The article should still be accurate, @user_pyovy7. Is it possible that you are looking for something else? Would you mind sharing more details about your experience using the article to access the information you are looking for?

XfinityJustinM

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1 hour ago

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Obligatory how am I supposed to download my alarm system certificate

Because the website just refreshes into oblivion and I need this for my insurance.

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Thanks for posting on our community forums for assistance, user_ypfubk. I'm sorry to hear the Nintendo Switch is not connecting to the network. This is not the experience we would like you to have, and we'd like to help. Is this the only device affec

XfinityDilary

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1 hour ago

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Nintendo Switch cannot find network

Hello, I just bought a Nintendo Switch 2 and it has not been able to connect to the Xfinity network in my home at all since I purchased. My router is the XB6 style I believe. The Switch 2 does not even show my network on the list of detected networks. I have tried joining manually with no luck. I ha

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@user_prf2np interesting. We were also at the store yesterday and the agent mentioned something about launching family setup on Dec 10 but could not make it work. Does your watch have a standalone phone number now? If so this is above and beyond jus

user_fqrsqf

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1 hour ago

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Why does Xfinity advertise the "Apple Watch for Your Kids" feature but cannot provide it?

Apple Watch for Your Kids is a distinct service Apple advertises here: https://www.apple.com/apple-watch-for-your-kids/ If you read the content, the idea is that the child does not need a phone/line to have an LTE enabled Apple Watch. The watch is provided its own unique phone number and you pay jus

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dropmyNetflexanddroppastchargesforit

Ineedsomeonewithauthoritytocancelmy"pastdues"chargesonmybillastheyareforchargesaccumlatedforNetlexwhichIhaveaskedtobetakenoffmyplanforthepast2years.IhavebeenpayingforNetflexpersonallywithmycredit card.IhavenotandwillnotcontinuetopayforNetflexonmyXfinitybills.OnthepaymentIsendineachmonth,Iwritethison

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Channels and Programming

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Thanks for posting on our community forums, 84lion. I'm sorry to hear about the Xfinity Voice Website not working properly. This is not the experience we would like you to have, and we'd like to help! Have you tried clearing the cache and cookies or

XfinityDilary

commented

1 hour ago

to the conversation:

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Xfinity Voice Web Does Not Allow Access to Voicemails

Recently, we received notification that our voicemail box was almost full. I logged on to the Xfinity Voice Website, only to get the message, "Voicemail is not enabled for this number. For assistance enabling your voicemail, please call 1-800-XFINITY." So I called. The first representative said he w

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@user_7wavj7 are you a current customer? Relatively new customer? Are you signing in from someplace other than home?

Again

commented

1 hour ago

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Comcastseasonal.com

Anyone else have issues getting response from this website. Xfinity refers to this on their seasonal or vacation hold page. Not easy to report this to Xfinity thru online and chat. Surprised Xfinity not aware this site not responding. https://comcastseasonal.com

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Hello there @HDRock! Thank you so much for reaching out and sharing such a detailed and helpful solution to the issue you experienced with your new 4K box. We genuinely appreciate you taking the time to not only troubleshoot the problem but also shar

XfinityQuemekia

commented

2 hours ago

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Every time I push xfinity Button the TV box restarts, fixed

Got a new 4K box yesterday, Old one Would not play any DVR recordings anymore. Worked fine yesterday but today whenever I press the Xfinity button the box would restart. It was doing the same thing with two different remotes, I tried refreshing the system no go, After doing some research on other th

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