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Changing account owner due to divorce
I am currently the account owner on me and my ex husbands comcast account. We are now divorced, and he will solely be responsible for the house & utilities. I need my name off the account, and his name put on it. I have been unsuccessful in reaching any live agent in order to send in the needed docu
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Customer Service
Ubisoft Servers
There is a huge rumor going around that you guys are blocking the Ubisoft servers, which is frankly irking a LOT of people. What is going on?
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Your Home Network
Unfair deceptive practices
I’ve been with Xfinity for years and I have never had such horrific service horrific customer service. They transfer me around. They make changes to my account when they claim it’s me every month. They change what I owe. They took me out of the ultimate TV package and then made me go into the popula
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Customer Service
I scan the QR code with my Apple phone. My phone asks if I want to log in on the tv. I reply yes and my phone scan my face and then says you have been signed on. Your TV will refresh. The TV then puts up a box that says “Couldn’t sign in. Wait a mome
Apple TV login issues
I am unable to log in to Apple TV. I have been able to for years but now I get an error message for the past two days. I’ve reset the modem, turned off the set box, wiped the cache on the box and did a system reset. These I’ve read from previous searches. All my other apps work.
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Hi EG, Thank you for the reposnse and sorry about my delayed response. Unfortunately I hit an impasse at the first step :( tried to restart the receiver as suggested- and the receiver got stuck in an endless reboot loop.... never powered back on. I
Pixelation issues and intermittent internet outages
For the past 18 months or so, I've been dealing with horrible pixelation issues as well as random intermittent internet outages. That last 1 to 3 minutes at a time.
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This is insanely inconvenient and may be the reason I finally leave Comcast. The "app" doesn't run on my phone. It gives me a message I need to "upgrade", then the "upgrade" requires a version of iOS that is too new for my phone. You have "simplified
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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No coaxial outlet in my home!
Hello, I recently ordered xfinity gigabit internet for my home but realized something. I cannot find a coaxial outlet anywhere in the condo! I’ve looked in every room, closet and even the garage and yet nothing. All I found was a coaxial CABLE sticking out the wall coming from the outside which I as
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Customer Service
YW EG, sending a potential happy holidays to you and yours, if you celebrate 👍
PSA: for gateway web page access, if you don't see "View WiFi Equipment" in app, delete and reinstall it
Hey folks, just putting this out there in an attempt to be helpful. If you are trying to enable web access to the http://10.0.0.1 page on the gateway and are following the instructions listed here, you may find that there is no "View WiFi Equipment" button. If so, delete the app off of your device a
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link to the video if for some reason it does not load from being directly uploaded https://youtu.be/aWzEGr3RTYs
Error trying to pay bill, change autopay card, accessing rewards.
3 issues. 1. When trying to pay bill, it keeps showing "error, refresh page and check back later." 2. cant change autopay card due to issue one. 3. cant access rewards, keeps saying, "there is no NOW I'd associated with this account" I am a platinum member. I have, cleared the app cache, storage, de
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Here is a screen recording showing my platinum account and what happens when I attempt to go to rewards.
Error trying to pay bill, change autopay card, accessing rewards.
3 issues. 1. When trying to pay bill, it keeps showing "error, refresh page and check back later." 2. cant change autopay card due to issue one. 3. cant access rewards, keeps saying, "there is no NOW I'd associated with this account" I am a platinum member. I have, cleared the app cache, storage, de
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No, I am still having this issue. I 100% do not have any form of NOW services. I have had the same service for something like 13 years. I still can't change my cards, my autopay, manage billing, pay bill, or access rewards. I have tried talking to ag
Error trying to pay bill, change autopay card, accessing rewards.
3 issues. 1. When trying to pay bill, it keeps showing "error, refresh page and check back later." 2. cant change autopay card due to issue one. 3. cant access rewards, keeps saying, "there is no NOW I'd associated with this account" I am a platinum member. I have, cleared the app cache, storage, de
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None of my devices recognize my 2.4 band if WiFi
I have to have split bands for certain devices and one night all devices connected to 2.4 band were disconnected and will not recognize the password. I have tried changing the password and factory resetting the router already.
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Your Home Network
Slow internet
For the last several days, my internet is way slower than it should be. Streaming content is extremely blurry, online gaming has been impossible, and net speed tests are ranging from 5-80 mb/s for wireless connections and 150-250 mb/s for wired connections. I'm supposed to be getting nearly 1gb+ but
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Your Home Network
Hello, kissfreak1975-. Our team can help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon
Metv Toons on Xfinity 1736
Hi. I had a question. I can't seem to find the answer on any of the Xfinity websites, so I'm going to ask it here. I just found out that Metv Toons, a channel I've been looking for with old cartoons is part of Xfinity's channel lineup (1736 in my area). However, big surprise, it's only available on
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user_51kvox, hello there! Thanks for reaching out. I totally understand your concerns. I would be concerned about that as well. To move forward with your concern, please send us a direct message with your full name and complete service address.
Xfinity Mobile Cannot Find my Account
Xfinity Mobile Cannot Find my Accoun I have wasted multiple hours over multiple days on the phone with Mobile Support. 3 hours on chat support. Nobody has been able to get this resolved. I have 1 Xfinity Mobile lines with iPhones and 1 watch connected. We have been billed on this account for the las
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EcThirtyOne Thank you for stopping in for help with these connection issues you have been getting help with. It does sound like there may be something going on away from your home in the network around. I would be happy to help take a look for you.&n
Internet is nigh unusable during peak hours
Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th
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Not able to connect PS5 to Wi-Fi
Good evening! I have Wi-Fi that I pay thru my apartments. I'm having issues connecting a brand new PS5. I have also had an issue connecting a new tablet
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Your Home Network
Same problem here. Hey Xfinity- this is obviously larger than an individual issue… how about fixing it for everyone without us having to deal with talking to customer service?
Why are my Hulu commercials freezing the whole system through XFinity app?
I had forgotten why I stopped watching the Bear on tv and then i got reminded that the Hulu commercials keep stopping at random. I get lucky if I can get through two commercials but they either stop when the countdown hit 0:45 or when the commercial is about to load up the next commercial. I have al
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Same issue here in December 2025. New X1 box, new Xfinity router, wifi signal checked ok by a Xfinity tech, and the HBOMax app buffers constantly. No other X1 problems that I've noticed (although prime app does open slowly). Only happens
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Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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