Xfinity Community Forum

Tech wedged cable inside my wall 5 weeks ago—now getting no-shows and refusals to fix it. Need corporate escalation.

I am writing this here because standard phone support has run me in circles for over a month, and I need an empowered corporate manager or the damage claims team to handle this. The Issue: 4–5 weeks ago, an Xfinity technician came out to install our internet. During the process, they got the cable s

Question

•

Customer Service

6

0

U

cancel my internet service

I need to cancel my service at the end of July 20th

Question

•

Customer Service

5

0

U

Signed up for 2gb speed but capped at 1.4gb speed

Hello, I am a former employee who has signed up for 2gb speed. I updated my modem router combo to a Netgear that can handle Xfinity's 2gb speed. I also purchased a Cat6a cable and made sure my motherboard has an ethernet port that can handle 2gb speed (realtek 2.5gb). My account in CSG may show that

Question

•

Your Home Network

6

0

U

grammar

just an FYI, while waiting for customer assistance via chat, customers are told in chat, “your are xx number in line”. it should either be “you are” or “you’re”. i shouldn’t assist xfinity in anything, as i’ve already been scammed by your employees, so it’s fitting that it represents comcast perfect

Question

•

Devices

5

0

U

problems with a land line battery pack

I received anew gateway upgrade for my old gateway through the mail and while I was swapping it out I found the wiring from the battery pack to the new gateway would not work, The wire connector from the battery pack going to the new gateway was a different size bullet connector, too small and that

Question

•

Getting Started

5

0

U

No internet yet

It’s been two weeks and I still gave got anything or any info on it

Question

•

Accessibility

7

0

Thank you for allowing us to assist you with getting this taken care of @user_fytvxe I hope you have a great weekend! Please feel free to create a new post if you need any additional help in the future!

XfinityAbby

commented

5 hours ago

to the conversation:

0

U

Cancel MLB Extra Innings

I think my son subscribed to MLB Extra Innings on accident. I cannot figure out if he actually did, or how to cancel it. Please cancel the subscription if it is attached to my account now. Thanks

Question

J

My package was delivered early??

Hi! The AI on the app wouldn’t connect me with a human so I’m here now. I ordered my wifi to arrive on my move in date and it delivered today (the day I ordered it???). I don’t move in for another three weeks and I don’t live by the area where I’m going to be moving to. What do I do??

Question

•

Your Home Network

7

0

Hey there @user_tnktm0! You've reached the right place for help. To make sure I am understanding correctly, are you wanting to cancel your pending disconnect to continue using your service at your current location for a bit longer

XfinityQuemekia

commented

6 hours ago

to the conversation:

0

U

Mobil/internet

Moving I think I need to keep the internet service but I have already ask for cancellation how to I continue with my internet? Moving to Alaska

Question

Hello @joendiane! Thank you for taking the time to post on our Xfinity Community Forum.❤️We definitely want to make sure you’re able to enjoy Peacock Premium on all supported devices. Once activated, Peacock should typically be accessible on de

XfinityMelinda

commented

6 hours ago

to the conversation:

0

Peacock premium

My xfinity connection to peacock premium is active but is not working on my phone or tv

Question

Thank you, I will give this a try! [Edited: “Personal Information”]

user_9uqt9w

replied

6 hours ago

to the conversation:

0

After many hours spent trying, I am still not able to pay off my device in one lump sum

This has been a very strange and exceedingly bad experience, considering this is a large, multinational company. Comcast Xfinity has been refusing to let me pay off my mobile device. I have a device installment plan. Then I closed my cable and mobile accounts. During the account closure process, I w

Question

user_c9f7z4 Thank you for stopping for help with still getting billed after setting up a cancelation request. For this I will need to check into your account and billing details and get your person information to do so. Please send our team a di

XfinityAmandaB

commented

6 hours ago

to the conversation:

0

U

Xfinity Internet Cancellation - Still getting billed

I have an xfinity internet cancellation confirmation #: 1002294620412077 but still am receiving bills. I was told that my account would be cancelled in June as requested, but am still receiving bills! Please help

Question

U

Xfinity Internet Cancellation - Still getting billed

I have an xfinity internet cancellation confirmation #: 1002294620412077 but still am receiving bills. I was told that my account would be cancelled in June as requested, but am still receiving bills! Please help

Question

•

Customer Service

10

1

0

Thanks for checking @user_7i4x9y! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

XfinityQuemekia

replied

6 hours ago

to the conversation:

0

U

Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

Question

U

It says I have a free sample of Peacock shows movies and streaming channels and to subscribe to a paid plan to enjoy our full library. Then the majority of the shows now seem locked and it just says upgrade.

user_7i4x9y

replied

6 hours ago

to the conversation:

0

U

Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

Question

@user_7i4x9y When you sign in to Peacock with that email, are you still able to watch some shows but with ads, or does a message pop up stating that it strictly requires a subscription to watch anything at all? Also, for the specific shows that are s

XfinityQuemekia

replied

6 hours ago

to the conversation:

0

U

Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

Question

Hello user_wmjw88, I see you have been reaching out for some time now, and to get everything down to one case/chat, let's get you to a DM thread. Please send our team a direct message with your full name, the name listed on the account (if diff

XfinityJeffB

replied

6 hours ago

to the conversation:

0

U

Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

Question

U

Thanks for getting back to me, It is not there at all that is why I think I missed my window. The only reason I noticed was because even though I am signed into Peacock under my email associated with my Xfinity account I am locked out of a lot of sho

user_7i4x9y

commented

7 hours ago

to the conversation:

0

3

U

Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

Question

U

Signal refresh

Three black dots bottom left of screen

Question

•

Channels and Programming

6

0

@user_7i4x9y, thanks for taking the time to reach out on out Xfinity Community Forums page. I'd like to do everything I can to help with your Peacock Premium activation. What happens when you go to Xfintiy.com/yoursubscriptions and sing in?

XfinityAbel

commented

7 hours ago

to the conversation:

0

U

Missed the Peacock Premium sign-up window

Hi, I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up. Thank you Brittan Wennerholt

Question