Xfinity Community Forum

user_i75kyy Hi there! Is the printer not detecting the WiFi in the home at all? Have you tried power cycling both the printer and XER10?

XfinityBenjaminM

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47 seconds ago

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Wireless printer not connecting to xer10 router

New XER10 router not connecting to wireless printer

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Good morning @user_thekam, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I can understand the frustration of an error on the email app on your phone after you have already updated the email password on t

XfinityJeff

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6 minutes ago

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Apple IPhone 11

Why can’t I retrieve my emails on my mail app on my iPhone. I keep getting a pop up saying password incorrect. I changed my password but I need to know how synchronize Comcast’s mail to my phone email

Question

@Eri4 Now that you have created your first post and comment, you should have the option to direct message. If you are not seeing it, can you try signing out of Forums and back in and check again?

XfinityEva

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15 minutes ago

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Cancelation issues

Spoke with an agent on January 29th to cancel service, canceled service for February 4th , billing cycle ended February 9th so I was due a return of $25, agent informed me i would not be paying anything after the call the account reflected the $25 return amount few days later the account showed $178

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Will Xfinity pay for wall repair caused by technician installing new line?

An Xfinity technician is currently on site and he said he needed to make a hole into the wall of my apartment for a new coaxial line. I asked him if xfinity is allowed to do so without approval from the apartments as I know I can't make holes in the walls. He said yes, that its small and they do thi

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Customer Service

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@XfinityEricB the account does not give me an option to direct message and the ai assistant just directs me to a number..is there another way to contact you

Eri4

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19 minutes ago

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Cancelation issues

Spoke with an agent on January 29th to cancel service, canceled service for February 4th , billing cycle ended February 9th so I was due a return of $25, agent informed me i would not be paying anything after the call the account reflected the $25 return amount few days later the account showed $178

Question

Eri4 Thanks for reaching out to us today about your cancellation, and billing concern. Paying the billing for a higher refund wouldn't be the way it would work, and we would be happy to review the account to confirm if anything is needed to complete

XfinityEricB

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32 minutes ago

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Cancelation issues

Spoke with an agent on January 29th to cancel service, canceled service for February 4th , billing cycle ended February 9th so I was due a return of $25, agent informed me i would not be paying anything after the call the account reflected the $25 return amount few days later the account showed $178

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Cancelation issues

Spoke with an agent on January 29th to cancel service, canceled service for February 4th , billing cycle ended February 9th so I was due a return of $25, agent informed me i would not be paying anything after the call the account reflected the $25 return amount few days later the account showed $178

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Customer Service

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user_uqzft8 We certainly appologize it took that long to get the boxes needed, and happy to hear it was corrected for you. Should any issues of any kind come up again, please let us know here. We are here 7 days a week, and want to make sure all our

XfinityEricB

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42 minutes ago

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Equipment info

Joined Oct 2025. Both boxes would not work. Finally got rep to visit Jan 5. Main box old and bad. He replaced with new updated box and one TV worked. The other Small box was also old. He could not get to work. He left. I then took small box back to store. They gave me a second old small box. Still w

Question

user_3iqthr Can you try these steps and let me know if you were able to activate Peacock Premium? 1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant2. Click Activate Now on the banner that states, "You

XfinityThomasB

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47 minutes ago

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Peacock

How do I pick up premium?

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Peacock

How do I pick up premium?

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Billing

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Good morning @user_ksyjcb, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue you are having with the dial tone on the phone line you just added, but you have come to the ri

XfinityJeff

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53 minutes ago

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Land Line Support

I can not get a dial tone on a land line I just added. I tried everything Assistant requested. The phone is plugged into the modem.

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My concern is that Xfinity purposely gave me two outdated boxes when I signed up hoping they would work. Neither box worked. After two months of frustration I received two new technology boxes. They both worked. I should have received the two new bo

user_uqzft8

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56 minutes ago

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Equipment info

Joined Oct 2025. Both boxes would not work. Finally got rep to visit Jan 5. Main box old and bad. He replaced with new updated box and one TV worked. The other Small box was also old. He could not get to work. He left. I then took small box back to store. They gave me a second old small box. Still w

Question

Btrflyglfr Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving

XfinityThomasB

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57 minutes ago

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Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

Question

@user_u2lfmo Xfinity offers a $10 monthly discount for customers who have Xfinity Internet and enroll in automatic payments and paperless billing using a stored bank account. The discount appears within 45 days of enrollment. To qualify, customers mu

XfinityThomasC

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60 minutes ago

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New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

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I have signed up for paperless billing, too. Just to confirm, since you say the discount may take 45 to appear, does that mean it will not be applied to my first month's bill? Or will the credit be applied retroactively?

user_u2lfmo

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1 hour ago

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New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

Question

Hello @user_u2lfmo paperless billing also needs to be set up to take advantage of the $10 self-service discount. When you have Xfinity Internet and sign up for automatic payments and paperless billing with a stored bank account, you’ll get a $1

XfinityThomasC

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1 hour ago

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New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

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Thanks again for your help. Appreciate it. brian

MasterLi1

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1 hour ago

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netgear CAX80 error message

I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas

Question

@user_qjxzvh We appreciate your time in reaching out to us here on our Xfinity Forums. I understand how frustrating it can be when you aren't able to view your programming due to streaming errors. Can you share what type of troubleshooting you've don

XfinityBillie

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1 hour ago

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Fox News not viewable on Xfinity Streaming

why is fox news not available on xfinity streaming? All other channels work just fine!

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yes, bank account routing and account number.

user_u2lfmo

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1 hour ago

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New customer billed too much after setting up autopay

I signed up for 1 gig down Internet. When I created the account, it said I could save $10 per month (new cost 50 instead of 60 per month) by setting up autopay from a checking account. I did that, but the first month autopay just paid $60, not the $50 I was expecting to pay. How do I get this fixed?

Question

Is this something that can be adjusted on the Netgear unit or is it the cable line? ... Modems and gateways do not have "adjustments" to correct out-of-spec power levels or SNR. As stated, you can reduce the excessive power level by adding an attenu

BruceW

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1 hour ago

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netgear CAX80 error message

I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas

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