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@user_pb, Packet loss on a wired Ethernet connection can be especially frustrating as Ethernet is supposed to be the stable option for gaming. But even with a cable, several issues can still cause dropped packets:1. Bad Cable or Port - Damaged Ethern
Gaming Lag and Packet Loss Issues
Hello, I am having significant packet loss and network interruption issues when gaming on a PS5 with wired (Ethernet) connection. I have tried all of the basic, recommended fixes (restart modem, check wires, replace Ethernet) and nothing seems to work. I am realizing the more I look into it, packet
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user_e4blxh, sure thing! Unreturned equipment does result in an unreturned equipment charge. But having equipment on your account that is not in use such as (unreturned gateway(s) after service modifications) will result in the same monthly charge bu
Monthly charges for unreturned equipment
My bills have included an extra $30 (2 different $15 charges) monthly for unreturned equipment. This has been going on for close to a year or more. I just canceled my service at my local store and returned all my equipment (4 items total). I would like to be reimbursed for those charges on my previo
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@user_q2a7yy, thanks for taking the time to post on our Xfinity Communities Forums page. Are all your messages going to spam after the migration to Yahoo?
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
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@user_dvnla2 Thanks for clarifying further. Help us with a few questions to make sure we understand what is happening. How many phone lines do you have in total? That would include the free one and any accessories like watches.
Internet plus mobile bundle scam
I'm trying to email customer service so I have something in writing. I signed up for what I thought was a really good deal. Xfinity told me I'd be getting internet and mobile together for $65 the first year, and additional $30 after the first year. I left Verizon and have been recommending Xfinity t
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@user_00nbt7 Thanks for adding a post to the community. The XB10 Gateways are reserved for accounts that have FDX service, which is basically having symmetrical download and upload speeds. They don't work well with regular speeds and internet service
Xb10 availability
When will XB10 be available in area code 55442? We are thinking of switching ISP providers if the new XB10 continues to not be available (years after Xfinity said it would be available in our area).
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Or I guess I see in your response that it’s technically a rental. Ok, thanks for your time. It doesn’t seem like there’s anything I can do at this point to recoup all those charges that basically went down the drain, but figured I’d try just in case.
Monthly charges for unreturned equipment
My bills have included an extra $30 (2 different $15 charges) monthly for unreturned equipment. This has been going on for close to a year or more. I just canceled my service at my local store and returned all my equipment (4 items total). I would like to be reimbursed for those charges on my previo
Question
Thanks for your response. So am I correct in my understanding that these monthly charges were not to cover the cost of the equipment, but rather non-refundable penalties for not yet returning it?? It seems like usually the non-returning charge is a o
Monthly charges for unreturned equipment
My bills have included an extra $30 (2 different $15 charges) monthly for unreturned equipment. This has been going on for close to a year or more. I just canceled my service at my local store and returned all my equipment (4 items total). I would like to be reimbursed for those charges on my previo
Question
user_vw303n If you require further assistance with your account, you may direct message us back by clicking on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, clicking the "New message" (pencil and
Technical issue bad managed
I’m writing after countless hours being unable to navigate customer service. I got a new modem sent to me, which started causing my network to drop. I contacted customer service repeatedly, the AI would gaslight me that the network was fine, I connected with live agents many times, and they would al
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@user_vggfzb I’m dealing with the exact same issue, so you’re definitely not alone. I added two lines in January 2026. At this point, it feels like they’re just bouncing me from one agent to another without addressing the actual issue. Every time, I
$200 Virtual Prepaid Mastercard Missing After Adding 2 Lines on Jan 30, 2026
I added 2 new Xfinity Mobile lines on January 30, 2026 after receiving a promotional email offering a $200 Virtual Prepaid Mastercard for adding 2 or more lines. I have not received any tracking information, and when I check https://www.xfinityincentivetracker.com/track using my account number, I on
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Landline quit working weeks ago.
No dial tone and message says line in use. Checked all 3 phone and all okay. Cannot dial out. Home unit has power as do 2 satellite units
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Home Phone Service & Equipment
I just did the migration mas having the same issue. I just checked span for my test messages because I was confused as to why I am not able to receiving or send message Messages received somehow are going to spam. Check your
Having difficulty with email migration from Xfinity to yahoo
I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.
Question
What are the main reasons for packet loss when gaming with Ethernet connection?
Gaming Lag and Packet Loss Issues
Hello, I am having significant packet loss and network interruption issues when gaming on a PS5 with wired (Ethernet) connection. I have tried all of the basic, recommended fixes (restart modem, check wires, replace Ethernet) and nothing seems to work. I am realizing the more I look into it, packet
Question
@bozxcel1, thanks for taking the time to post on our Xfinity Communities Forums page. I'd like to do everything I can to assist with the messages not deleting from the server when you delete them from your phone. I'd recommend checking out the email
Email issue
WHY don't my computer emails get deleted automatically when I delete them on my cell, like they've done for years!
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Ok. But, How is one supposed to do that?
Technical issue bad managed
I’m writing after countless hours being unable to navigate customer service. I got a new modem sent to me, which started causing my network to drop. I contacted customer service repeatedly, the AI would gaslight me that the network was fine, I connected with live agents many times, and they would al
Question
No. Not great. I understand they are separate bills. But, the bundle I was sold was a total cost of $70 (added smart watch) for internet and mobile. I was told I would receive a credit on my internet to bring the total cost of internet and mobile to
Internet plus mobile bundle scam
I'm trying to email customer service so I have something in writing. I signed up for what I thought was a really good deal. Xfinity told me I'd be getting internet and mobile together for $65 the first year, and additional $30 after the first year. I left Verizon and have been recommending Xfinity t
Question
I hate to hear what you are expressing, but I will be more than happy to help address your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: C
xfinity lies
I have been with xfinity for a little over 2 years. They increased my bill for no reason about 3 months ago. Then they shut our tv box off and said I had to get a new one. I drove up and got a new box. It took 24 hours to get back the bare minimum of channels. Xfinity has now lowered my wifi speed a
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xb10 availability
When will XB10 be available in area code 55442? We are thinking of switching ISP providers if the new XB10 continues to not be available (years after Xfinity said it would be available in our area).
Question
Hi there, @user_vl3lqr I'm sorry to hear that you lost your email icon, I definitely understand how important it is to have quick access to your email. I'll get you taken care of. Is the phone you are using an Android or iPhone?
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How to get my email icon back on my phone
I have access on my computer but lost the icon on my cell phone
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