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Inconsistent Information when moving
I want to share my feedback regarding my recent experience trying to arrange internet and T.V services for our new home, while coordinating the cancellation of services at our current home. I spoke with a sales rep on the phone who offered me a very competitive five-year new customer promotion for i
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Customer Service
I have to admit that once I got it that I was now dealing with Wifi it was not as difficult as it seemed. Even was able to connect other devices without trouble.
I would like to speak with an agent a real human being
I would like to speak with an agent a real human being
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Trade in
Hello, I need a clear answer about my iPhone 12 and iPhone 13 trade-ins. I shipped both phones on October 17, and tracking confirms delivery on October 23. Assurant also verbally confirmed receiving both devices. I’ve contacted Xfinity twice through chat and completed account verification, but I sti
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Customer Service
missing email
I have just discovered that a few important emails have not appeared in my inbox or spam. In a couple of situations, the sender replied to an email I sent; another situation was a new email being sent to me. The senders are not receiving any error message. I've reviewed settings on my Xfinity email
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Planned outage much longer than represented
Xfinity indicated that there would be "brief, intermittent outages" in connection with upgrades in our area (Aurora, CO). Service has been out for several hours and counting, and no one from Xfinity responds to questions. When will service be restored?
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Your Home Network
I'm experiencing the same issue, and looking through the forums it's happened repeatedly with new boxes. I went online to xfinity support and before I could ask about it, there was a message that I need to schedule a service appointment, which I did
Recordings stopping mid playback with new box
Recordings stopping mid playback with new box, have restarted multiple times
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@XfinityThomasA This boilerplate response was in no way helpful. I was most concerned that this was happening on a daily basis, which seemed to indicate some sort of automated loop we were in. Your response ideally would have addressed something mor
Daily outage three days in a row starting over the weekend, 9AM - Noon
Without advance warning I've had three internet outages at my address in the last three days, October 24, 25, & 26. It starts around 9AM and they "work on the problem" for a couple hours and then it comes back around Noon, give or take an hour. Is there an open network ticket in my area to resolve t
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Is xfinity leaving our area
Is xfinity leaving our area in dayton (county road 67631)?
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Customer Service
Cable feeder and tap on the ground
Semi took out cable feeder and tap laying in driveway pulled my drop completely off to house, ingress and egress leaking everywhere
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Customer Service
Cancel Service
I need to cancel my service and cannot do so online. I cant go to a store at the moment and im moving into a residence that already has xfinity service so I no longer need this account. Thank you
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Customer Service
Slow XG2v2-P TV Cable Box
A Xfinity technician replaced my existing XG1v4-A TV cable box with an XG2v2-P TV cable box. It is the master box. I have two other TV cable boxes. This new XG2v2-P box is very slow in loading and changing TV channels and responding to commands from the remote. Is there a faster, alternative TV cabl
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Channels and Programming
I completely get it @user_mvoycq watching your plan tease you by loading and then vanishing would drive me crazy too! Is this happening on both the Xfinity app and online? Have you already tried the classic uninstall and reinstall trick? What happens
Mobile Plan not showing under Services
My mobile plan is not showing under my services. It appears to load and then disappears. I believe my account needs a hard re-sync from the back end. Can a support engineer help me please? This is driving me crazy
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@user_41yu85 Where were you looking to verify your order? If we're unable to direct you to the location for pending orders or you confirm the correct path our team can take you into DMs and dig deeper into your recent order.
New phone order
Hey! I thought I pre-ordered the new iPhone duo. I know it is in back order. But I can’t find anything in my account that is showing where it’s been ordered. Can you double check for me, to see if I need to order again. Thinking maybe I didn’t complete the sale or something if it’s now showing on my
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Please Comcast ... tell us something!
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Yes, please check back.
Error XRE-03121 on XiD-P
Started getting error code XRE-0321 on a XiD-P cable box several weeks ago. I have three cable boxes (each a different model), and this problem occurs only on this one cable box. It effects all channels. However, when I hit the Xfinity button and go to Apps, I can still receive Netflix and other str
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@user_6289a4 Thank you for attempting those options on your end. Let's have you meet us in DMs so we can take some details and get a ticket submitted for investigation by our backend teams. Please provide us with your first and last name along with y
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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Gateway equipment
My rented gateway is outdated, I would like the latest gateway
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Customer Service
The truth is, every single one of our long-term loyal customers actually started out the exact same way. When you first joined the Xfinity family, you received a great introductory rate that existing customers at that time couldn't get either—it’s ju
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Why doesn't Xfinity offer long term customers new customer prices?
I'm sure this has been asked and answered a million times over. But we have been trying to cut bills and cut off services anywhere possible. I Noticed Xfinity is big on advertising a 5yr lock on pricing for NEW CUSTOMERS at say $85/mo for 2gig speeds. However as a long term customer the best rate th
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