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Can I talk to someone in Chat to determine what is the best direction to go for me? Last time I had a technician come out here, he indicated that he would have to just run a cable from the outlet in my Master Bedroom and run it to my Office.
Is It possible to move the Cable Outlet
So I currently live in a 2 bedroom 2 bathroom Apartment complex and the Cable Outlet is in my Master Bedroom. Recently I just started a new work from home job and I was wondering if it was possible to move the outlet to the Office instead of having it in the master bedroom?
Question
Hey there, @user_m1qden, thanks for reaching out through Xfinity Forums regarding your account. We are happy to help you disconnect your account on this platform. If you can, please send us a direct message with your full name and your full address.
Cancel Xfinity Internet Without Phone Call
I need assistance canceling my Xfinity Internet service entirely through written communication. I have already contacted the regular billing chat, but they stated they could not complete the cancellation without verbal consent. I would prefer not to use phone support. Can an Xfinity employee assist
Question
krv123 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "
One Year Expiration
My yearly internet is set to expire on November 23, 2026. I've been watching the site to find any kind of deal for renewal. I found something today that offered the same plan as I have right now, internet wise, for $70 plus taxes. That's $10 a month cheaper than what I have now. I have both Internet
Question
We have not swapped out the modem. It's not all that old, and this feels like a line problem or something on your end. I was hoping the provided logs would suggest something, do they?
IP address renews every hour on the hour
There's something amiss with DNS IP address renewals for the past three months with my connection. What happens is that my firewall submits a DNS request, the Comcast DNS server does not renew my IP for a few seconds, and then gives me back the same IP address! Today alone it's reliably happened eve
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unfixed service and still want to be paid
I called support for weeks when I was having slow service. Every time, I was told everything is fine. No issues or outages. You need to upgrade. My response was; no, How will upgrade fix a slow and intermittent service? If you cannot deliver the speed on the plan, how will you deliver on a faster sp
Question
This a tech firm. Either get it together or override it as a comp on the Peacock Premium perk. Seems like that’s an easy fix. I’ve been verified a million different ways. We can’t be the only people who this is happening to. They are separate entiti
Platinum Rewards tier is not pushing the Peacock entitlement token to my account
My Platinum Rewards tier is not pushing the Peacock entitlement token to my account (not able to resolve in a lengthy Chat session), I need a Tier 2 care agent or a backend ticket submitted to refresh my rewards entitlement, or possibly some other action is needed with my account. Thanks! in advance
Question
Hey there, @user_406ihj, thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to see what promotions we have available. Can you please send us a direct message with your full name and your full address? &nb
Internet bill
My promotional rate ended and my 300 Mbps internet increased from about $35 to $90. The online Plan Builder only offers $70 for the same 300 Mbps service. I also have Xfinity Mobile and would prefer to stay if there is an existing-customer, loyalty, or retention offer closer to my previous price. Co
Question
Hi there, @user_8jpep9. Thanks for reaching out to us here on the Community Forum. We would be happy to check on your account and assist with your speed! Please send a direct message to us including your full name and complete street address.
1 Gig Symmetrical Plan, XB10, but Upload Is Capped Around 100 Mbps
Hi, My Xfinity account/plan page shows that I have 1 Gig symmetrical service (1000 Mbps down / 1000 Mbps up), and I have an XB10 gateway. My current plan: 1000 Mbps down + 1000 Mbps up Plan Builder: 1Gig Up and Down (Basically everywhere online it shows the same thing) Download speeds are roughly wh
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet
I was supposed to get a delivery of my equipment and never received! I was sent a picture of someone else house at the wrong address a day ago
Question
Internet
I was supposed to get a delivery of my equipment and never received! I was sent a picture of someone else house at the wrong address a day ago
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Customer Service
Thank you for providing further detail, @user_o8g9k9. Something like this will take a closer look, and possibly an escalation or ticket of some kind. Could you please send our team a direct message to continue? How to send us a direct message:
Cannot TURN off Autopay
Hi, I’m an existing Xfinity customer. I had my previous NOW internet plan with Xfinity too, and I had setup autopay on that account. I no longer needed that plan, because I purchased another Comcast xfinity plan. I couldn’t turn off autopay on my previous account, when I tried turning off autopay it
Question
Official Solution
@user_lyai1x Thanks for working with us through direct messaging! Our team updated your account, so you could successfully activate your Peacock Premium benefit. We also helped you move to a new internet plan that better fits your needs, and
No Option to Redeem Peacock Premium as Platinum Member
I am a Platinum rewards member, which includes Peacock Premium at no charge as a benefit. I used to see the option to redeem that on the membership benefits page, but I no longer have that option today when I went to redeem. https://customer.xfinity.com/membership I saw there is another URL to bypas
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Signal interruption
Signal keeps intermittently getting dropped per 8.8.8.8 -t testing.
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Your Home Network
@user_s4n2ke We appreciate you taking the time to meet us here in our community. We'll gladly assist, and continue in Direct Message. @EG Thank you!
Cancel Xfinity Internet Without Phone Call
I need assistance canceling my Xfinity Internet service entirely through written communication. I have already contacted the regular billing chat, but they stated they could not complete the cancellation without verbal consent. I would prefer not to use phone support. Can an Xfinity employee assist
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
One Year Expiration
My yearly internet is set to expire on November 23, 2026. I've been watching the site to find any kind of deal for renewal. I found something today that offered the same plan as I have right now, internet wise, for $70 plus taxes. That's $10 a month cheaper than what I have now. I have both Internet
Question
Yes that is correct. Previously I was on the NOW Internet Plan. Then, I had to move to a different address and hence I had turned off autopay on my previous address’s account, and I bought a new NOW Internet plan for my new address. Though I had boug
Cannot TURN off Autopay
Hi, I’m an existing Xfinity customer. I had my previous NOW internet plan with Xfinity too, and I had setup autopay on that account. I no longer needed that plan, because I purchased another Comcast xfinity plan. I couldn’t turn off autopay on my previous account, when I tried turning off autopay it
Question
Can’t get in to my email
user_3c79d4
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Email
My condo is changing internet services away from comcast internet. I still want to use my comcast email and want to make sure none of my emails get deleted or that my email account doesn't gets deleted. Will the service switch effect my ability to use my @comcast.net email address?
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