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Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
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I can no longer log into my modem in my browser (FF)
for 10.0.0.1, I get "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I assume this means use your app but I have no idea where in the app I can change my wifi 2.5 settings, to 1 turn it on again 2
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Your Home Network
Overpaying for Xfinity Mobile unlimited Plan for 1+ Year – Need Assistance
Hello Xfinity Mobile Billing Support Team, I’m seeking help regarding an Xfinity Mobile billing issue. I have 3 mobile lines and have been on the unlimited plan ($90/month). I recently discovered that there is a newer "Unlimited" plan priced at $80/month for 3 lines ($40 for the first line, $20 for
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Plan
Thanks for confirming. Is this only occurring on your iPhone, or are you experiencing the same issue on other Apple devices using Apple mail?
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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Accepted Solution
Xfinity stream on Roku doesn’t work with 2g internet only subscription.
The Roku xfinity stream app doesn’t let me get free channels. I have a 2gig internet plan. It works on my phone fine. It works on my fire sticks fine. It wants me to subscribe for 45 a month or so. Only shows my past purchase.
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Xfinity Stream Website
Hmm, same thing just started happening to me as well around Dec 3 2025. I use Outlook Classic under Windows 11 to connect to my Xfinity email accounts (I have 3 of them) and all of them stopped connecting (error: Outlook cannot connect to the server
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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phitastic If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message
Nowhere to apply code before checkout
I just signed up for one of the 5 year internet plans with Xfinity. When I was browsing I was given this code, MC50, to apply at checkout to receive a $50 gift card if I signed up same day. I have signed up same day, but there was nowhere for me to apply the code. Are you able to add this to my orde
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@XfinityJanelle I am having the same issue as @user_2usp4r . I had no place to apply the MC50 code during sign up. Should I follow up via direct message as well? Thank you.
Nowhere to apply code before checkout
I just signed up for one of the 5 year internet plans with Xfinity. When I was browsing I was given this code, MC50, to apply at checkout to receive a $50 gift card if I signed up same day. I have signed up same day, but there was nowhere for me to apply the code. Are you able to add this to my orde
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Perfect! Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/d
Equipment update page not working
When attempting to trade in my old modem, the equipment update page produces the error: "Looks like something went wrong. Please reload the page and try again" Please let me know how I can update this device.
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I would like to have one mailed to me, and to mail back my current device.
Equipment update page not working
When attempting to trade in my old modem, the equipment update page produces the error: "Looks like something went wrong. Please reload the page and try again" Please let me know how I can update this device.
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Hello @user_m3uvgl. I am sorry to hear that you are having trouble getting your modem swapped out. One way you can upgrade your modem is by going to the closest Xfinity store and they will do that swap for you in the store. Another option is we can a
Equipment update page not working
When attempting to trade in my old modem, the equipment update page produces the error: "Looks like something went wrong. Please reload the page and try again" Please let me know how I can update this device.
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Equipment update page not working
When attempting to trade in my old modem, the equipment update page produces the error: "Looks like something went wrong. Please reload the page and try again" Please let me know how I can update this device.
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Customer Service
colonelscotty thank you so much for letting us know about your connection issues. We appreciate your taking the initiative in trying to reach out to the correct team. This would actually fall to the local technician to refer the issue to our maintena
How to submit a ticket with the local NOC.
Anybody know how to actually submit a ticket with your area's local network engineers? Myself and several of my neighbors who also use Xfinity have our service become completely unusable at peak times, usually between 6PM-10PM. It's not reduced bandwidth that's the main issue, it's sustained packet
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Poor mobile coverage
I just signed up for Xfinity mobile today and the service at my home is very poor only 1 bar.. what can be done to fix this?
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Network
I have been facing the same case for a year(Dec 2024 TradeIn). Let's team up to formally file a complaint with the FCC if they are ignoring our countless calls.
Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b
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Streaming
My streaming goes in and out on live sports broadcasts only!
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Xfinity Stream Website
Request for Immediate Resolution of Trade-In Credit Not Applied
Hello, I am extremely frustrated and disappointed with Xfinity Mobile. I traded in two iPhone 14 Pro devices in brand-new condition and received official emails from Xfinity confirming $830 trade-in credits for each device, to be applied over 24 months. I still have these emails as proof (snapshot c
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Devices
user_dg5kyv Thank you so much for reaching out for help with your promotion details. That is also not a promotion I am familiar with, and I understand you reaching out. We have been offering a free Xfinity mobile line for new lines with some promotio
Xfinity Live Chat offering deals not honored by Comcast
Last year I talked with a live service agent on the website who told me I would be eligible for discounted pricing if I bundled 2 gigabit internet with an xfinity mobile plan. They told me the plan would have totaled out to ~$75($45 internet + $29-$30 xfinity mobile). Price breakdown: (($85 billing
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Accepted Solution
@rayposocco, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and
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Xfinity stream on Roku doesn’t work with 2g internet only subscription.
The Roku xfinity stream app doesn’t let me get free channels. I have a 2gig internet plan. It works on my phone fine. It works on my fire sticks fine. It wants me to subscribe for 45 a month or so. Only shows my past purchase.
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