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I am traveling and can’t connect to my home network. Can I still use the streaming app?
Xfinity Stream not working (TVAPP-00102)
Just downloaded Xfinity Stream and it’s not working. I put the code in and it says “something went wrong. Please try again later.” With an Error: TVAPP-00102. What does this mean ?
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For those keeping track at home, the following Xfinity staff have popped up on this thread to date: XfinityVianney XfinityShawn XfinityMatthew XfinityAlyssaA XfinityJeniece XfinityGabriel XfinityThomasA XfinityDilary XfinityDena XfinityJustinM Xfinit
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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So should I cancel my Xfinity internet service and go elsewhere? Glo Fiber was just through my neighborhood asking me to switch.
reactivate email
How do I reactivate my email? I received "Your inactive Comcast.net email account is now closed".
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user_ls48dr Thank you for the update and if you have any issue after the visist let us know. Our team is here and dedicated to make sure you are taken care of.
Poor Service, Intermittent Hardware Issues
I’ve been experiencing frequent outages since I signed on with Xfinity. The longest of which began last week, Friday 1/23/2026. My modem remained unresponsive through the weekend. A customer service representative scheduled a tech appointment for me but it was cancelled due to weather. When tried to
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Xb10 modem
I'm wondering if this is available yet. I've been trying to get one, and it seems impossible to get any information. Agents seem confused about it and send me to stores claiming they have it, just for associates at Xfinity stores to look confused as well. I have 2GB download speed and the fastest pl
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Your Home Network
A tech is hopefully coming today. There was a service area outage that contributed to one of my issues, but only one of many. One of the reps I spoke with is sure that a new modem will address the issue. My fingers are crossed.
Poor Service, Intermittent Hardware Issues
I’ve been experiencing frequent outages since I signed on with Xfinity. The longest of which began last week, Friday 1/23/2026. My modem remained unresponsive through the weekend. A customer service representative scheduled a tech appointment for me but it was cancelled due to weather. When tried to
Question
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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Your Home Network
I sincerely apologize, the email will not be able to be used again once it has been closed. The sign-in credentials for your Xfinity account will not change. New email accounts are no longer offered.
reactivate email
How do I reactivate my email? I received "Your inactive Comcast.net email account is now closed".
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No, I cannot login, same message -Your inactive Comcast.net email account is now closed. The other link takes me to my account but still no email access. I would like the main account to have email.
reactivate email
How do I reactivate my email? I received "Your inactive Comcast.net email account is now closed".
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If you go to https://connect.xfinity.com/appsuite/ are you able to log in? Please take a look at View your Xfinity Email account status for details surrounding inactive email accounts.
reactivate email
How do I reactivate my email? I received "Your inactive Comcast.net email account is now closed".
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user_xj4wp6, Hi there! Thanks for taking the time out of your day to reach out. As a Disney+ subscriber myself, I can understand the inconvenience caused with the freezing/hanging issue. This is definitely not the experience we like to hear about. Yo
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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It's associated with the primary.
reactivate email
How do I reactivate my email? I received "Your inactive Comcast.net email account is now closed".
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Hello, @user_vw7hs6! Thank you for letting us know about your equipment shipment/delivery concerns by leaving comments on other posts. We've converted one of your replies into its own post in order to ensure the proper and swift handling of your part
Re: "Package sent to wrong address"
UPS said they delivered a package from y'all Feb 5th, but i never got it
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Re: "Package sent to wrong address"
UPS said they delivered a package from y'all Feb 5th, but i never got it
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Customer Service
user_6vxhdq Hi there! Thank you so much for using our Forums and for taking the time out of your morning to write us. We are here to review the account and help you get this corrected. I am glad you brought this to our attenteion and we are looking f
Been paying for a remote control and box we never received
We upgraded our tv to world soccer ticket months ago and for some reason we never received the x1 tv box and remote control but being charged for one. I asked months ago to have the box and as usual nothing that Xfinity promises with these upgrades is ever honored. Customer service is of no use and
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what is your phone number
user_2axowz
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2 minutes ago
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Live agent
Need to speak with a live agent
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