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I have had the same error for a week now. What is the fix?
Having trouble adding channel
I'm trying to add more sports and entertainment channel to my channel lineup and its not working. When I press next, it says try again and doesn't work.
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@XfinityCarolyn I don’t follow. Where am I to sign in? Sign into my Xfinity account? Where is this “direct messaging” you’re referring to?
Bill dispute
Good afternoon. $30 needs to credited from my previous Xfinity internet bill for STREAMSTORE equipment I didn’t use for an entire month. I was told that would be adjusted once it was returned. You will in the Sept bill the service isn’t there but if you check the Aug bill statement, it’s there and i
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Yes coast TV this has been happening several months
Guide problems
Shows are sometimes marked new when they are actually reruns. This causes useless recordings wasting dvr space. Please fix this.
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Email Account
Regarding Xfiniity's FAQ on the the Yahoo email offer, Xfinity asked this question and then deliberately didn't provide a direct answer: Do I have to upgrade my comcast.net email account to Yahoo Mail? This is an upgrade we are offering customers at no cost so they can access their email on a better
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Customer Service
No damage that I can see in my network panel. There is a splitter I think for cable tv lines vs. the router/modem. But, I can't tell if the coaxial cable from that panel goes directly to my modem or to the splitter first. One line goes to a 2-way spl
Home router modem synch and reboot reconnection issues
I'm having an ongoing cable modem connectivity issue and probably need a technician visit to inspect the line/plant serving my address. Summary: My modem at times repeatedly fails to complete DOCSIS registration and cycles through partial-service states when I perform a modem reboot. In addition, I
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I'm local in King County, same problem, 1315 says channel not available. I spend 30 minutes in chat and could not help.
Why aren't you showing the University of Washington football games on the BTN feed in Tucson?
The BTN does not show the University of Washington fooball game at 4:15 Tucson time today Saturday 9/19. They are playing Eastern Washington. The BTN at that time is showing the North Dakota vs Nebraska game. Similar last week, University of Washington game was not not shown but some other one. Why
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How to Access Previous Bills From Past House After Moving to New Location
Hello Xfinity and Community. I am not able to access the last few bills from my old home after switching to the new home account. It says switch but the old home doesn't show up. Is there a way to access the previous billing history (specifically I just need the last few bills)?
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Billing
@XfinityBrianH thanks for reaching out. I have gone through those steps and the only choice in the dropdown is "WPA2". There are no other values that appear and that I can choose.
Mesh network drops when I move around
I just got a xfi gen2 pod to help coverage when in my basement. I was dropping internet coverage on my phone when going into my basement - turning wifi on and off (on my phone) helps, but I am trying to avoid that. I found this thread https://forums.xfinity.com/conversations/your-home-network/iphone
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We appreciate you providing your feedback, mrewster! We always strive to provide a superior entertainment experience. If you are ever encountering any issues, please let us know as we would be more than happy to assist you!
Extremely Poor Broadcast Quality
I am extremely dissatisfied with the quality of the Philadelphia Eagles game broadcast on Sunday, and I am requesting a credit on my Xfinity account as compensation for the service interruption. I look forward to the start of football season and to watching the Eagles with a group of family and frie
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user_9r9c80 Thank you for reaching out for help with security features that would help with a doorbell camera. None of our options include a doorbell, but our Security Shield select for only $15 per month and includes the added benefits of security c
Home security
I want to build a package or if there’s a deal with home security with a door bell camera
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Xfinity Shield
I've been trying to add the Shield to my Xfinity plan, but everytime I try it says there's an error and that I have to call "Mitiagte Financial Risk API". Is there someone I can speak to about that? I haven't been able to find a number.
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Customer Service
I am going to sue you for my money back you are the worst company and someone has to do it ill be hearing from my atlly I
You are the worst I am trying to add nfl network You guys are very reflective Someone needs to sue you and I'm that person I will file a class action suit against you
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Channels and Programming
I have the remote but cannot locate a setup button for the red to green
Power button on x1 box
My x1 box has no power button and will not turn on even after unplugging it
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Coax outlet
apartment doesn’t seem to have a coax outlet anywhere in the apartment .
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Your Home Network
Hello @user_mnc81b, and thanks for reaching out on our Xfinity Community forums!While @BruceW is correct and we do not offer any 'granular' tools to see where your usage is occuring specifically, there are many tools available third party that might
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How to debug skyrocketing monthly data usage?
I am trying to figure out why my monthly data usage suddenly jumped by 6X last month, and is continuing through this month. My average monthly usage Oct 2025 - Jul 2026 was 395 GB. August 2026 it jumped to 2,356 GB. It has continued at that rate through September. What tools are there to help me fig
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