Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (402.3K)
Ah ok. Should I call into support? What is best way to initiate the process more formally?
New X1 Box with DVR playback quality poor on recorded shows and also when paused.
I received and replaced my cable tv box. The old box worked well and no issues but didn’t have the multi view. when I revived the new box standard watching TV is show without issues. 1 - when I pause TV and resume; I get tiling and poor quality. 2 - when I record on DVR it plays with tiling and poor
Question
I need the TV Manufacturer code list so I can pair my XR15 Remote to an LG TV. ... Does https://www.xfinity.com/support/remotes help? Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a pos
TV Manufacturer code list
I need the TV Manufacturer code list so I can pair my XR15 Remote to an LG TV. Thanks.
Question
Moving soon and Xfinity doesn’t offer Service at new address.
I want to request a serviceability survey for a property that doesn’t currently have Xfinity. Can someone help open a ticket for a site check?
Question
•
Customer Service
I completely understand the frustration @Tweek9690, I will get this taking care of for you right away. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: C
Why are you trying to steal from me?
i told your support 4 times now to turn off my service and you haven't so now im going to put this out there for others to see the first time i was told fine its off and i will receive 14$ for the balance left over then the second time i was told we ie xfinity can cancel your cancelation if we want
Question
at this point your just saying what everyone else said then did nothing so now i feel im owed 1 million usd for my pain, suffering, and damage to my mental health disabilities so do that then maybe you can not be branded as complete scum
Why are you trying to steal from me?
i told your support 4 times now to turn off my service and you haven't so now im going to put this out there for others to see the first time i was told fine its off and i will receive 14$ for the balance left over then the second time i was told we ie xfinity can cancel your cancelation if we want
Question
Agreeing with the original poster! Why not provide service to customers that want to pay you $15 a month?
Add RSN (NBC Sports Boston) to Peacock Plus subscription from Diamond Rewards
I have Peacock Plus by virtue of being a Diamond Rewards member. As I reside in the Boston area, I can now add NBC Sports Boston to Peacock for $14.95/mo (https://www.peacocktv.com/sports/nbcsports-boston). When I attempt to do this, the account details page begins to load, then errors out and says:
Question
Thanks for joining us in our community forums, Tweek9690! I'm sorry you had such a difficult time getting your services disconnected. If you'd like, we can look over the account to make sure the cancellation went through and the correct amount is com
Why are you trying to steal from me?
i told your support 4 times now to turn off my service and you haven't so now im going to put this out there for others to see the first time i was told fine its off and i will receive 14$ for the balance left over then the second time i was told we ie xfinity can cancel your cancelation if we want
Question
I have checked all connections and run the online troubleshooting functions offered by Xfinity. I have powered-off and on both the modem and my router. I have confirmed that router is running the most current firmware. Modem firmware is
Seeing several modem warnings and notice errors resulting in intermittent streaming video lagging, video distortion, etc.
Have checked cable connections. Have reset Netgear CM1150V modem multiple times. Have used used Xfinity online trouble shooting tools. No effect. Still seeing errors. Event Log Error details (sample) Wed Oct 15 10:25:35 2025Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N
Question
Hello @user_k7ko5o I am sorry to hear about your experience changing the plan on your mother's account. While our mobile can be a great savings for certain customers it certainly isn't required to adjust the plans. We are a corporate team and can cer
Complaint
How do I file a complaint or contact corporate? I have been trying to repackage my mom's services without success. Agents keep lying. One agent said they would call us back and never did. Another agent ended the chat because didn't want mobile services. What is going on here? My mom is an elderly pe
Question
@user_3nk33w Thank you for confirming. We would not want to lose you as a valued XFINITY member of 34 years! It is a great honor to be your provider. We would love the opportunity to help you resolve this issue as soon as possible so that you may enj
Streaming issues
Screen freezes, not able to record five shows, screens slow to load and main menu takes up to 4 minutes to populate
Question
Hello @ggeinec, I understand being nervous about making changes to your equipment. If you are comfortable with your current equipment you can absolutely keep what you are using. We periodically update our equipment to maintain a great entertainment e
Eligible for a free equipment update
Comcast has been sending me "You are eligible for a free equipment update" messages. For several years I have been running with modem Arris TG1682G (in bridge mode with my own router), DVR Motorola RNG200N, and the 300 Mbps plan with HD service. I like the current 'old' TV guide and I use the DVR a
Question
Hey @user_64yo0g, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in making the requested account changes. Please send a direct message by clicking the chat icon in the upper right corn
I would like to downgrade my service to internet only
I would like to downgrade my service to internet only
Question
Why are you trying to steal from me?
i told your support 4 times now to turn off my service and you haven't so now im going to put this out there for others to see the first time i was told fine its off and i will receive 14$ for the balance left over then the second time i was told we ie xfinity can cancel your cancelation if we want
Question
•
Billing
Hello @user_w3x831, I use the Xfinity stream app primarily as well! It would be quite frustrating if I were experiencing issues every time I wanted to catch some TV, what issues have you been running into?
Xfinity stream
Why does I always have issues with Xfinity stream app on lg and Samsung tv and it hardline to tv and it only Xfinity app I have issues with
Question
Complaint
How do I file a complaint or contact corporate? I have been trying to repackage my mom's services without success. Agents keep lying. One agent said they would call us back and never did. Another agent ended the chat because didn't want mobile services. What is going on here? My mom is an elderly pe
Question
•
Billing
Official Solution
Yay, @user_szlebw ! Mission accomplished, that Xfinity app sure does come in handy. It has quite a bit of features, you will find it to be very convenient. The article Using the Xfinity app goes the general features, but I would recommend taking a go
Cannot pay bill by phone or online
I call 1-800 Xfinity to pay, and it says I cannot pay over the phone. I login and give my credit card information, and the page never finishes loading. My internet will be shut off next week, but there is no way for me to pay!!!! What can I do? How do I speak with someone?
Question
Outage in Bellevue WA with no status updates from Xfinity
I work from home and my internet has been down since Sat night. It's now Monday night. When is our service expected to return and why is there no meaningful status update?
Question
•
Your Home Network
Yay, @user_szlebw ! Mission accomplished, that Xfinity app sure does come in handy. It has quite a bit of features, you will find it to be very convenient. The article Using the Xfinity app goes the general features, but I would recommend taking a go
Cannot pay bill by phone or online
I call 1-800 Xfinity to pay, and it says I cannot pay over the phone. I login and give my credit card information, and the page never finishes loading. My internet will be shut off next week, but there is no way for me to pay!!!! What can I do? How do I speak with someone?
Question
how to unblock account
unable to sign in to Xfinity account - result is either Confirm email or Confirm phone number or both and this never ends. Alternatively, receive message "Blocked by Policy".
Question
•
Sign-In and Account Management
@user_39i2y3 thank you for using the Xfinity Community Forums page to reach out regarding concerns accessing your account. Let's get your access restored together. Are you connected to a VPN by chance?
XfinityMarcus
commented
6 minutes ago
to the conversation:
0
0
how to unblock account
unable to sign in to Xfinity account - result is either Confirm email or Confirm phone number or both and this never ends. Alternatively, receive message "Blocked by Policy".
Question