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Television
Why is my newly installed wireless cable boxes suffering an extreme amount of ervice interuptions? Every hour our viewing is interupted by momentary signal losses lasting a few seconds, several seconds, complete black outs (lasting one to 3 minutes, complete signal loss making restarting necessary a
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Channels and Programming
@XfinityEva yes, and I actually got the plan changed but now my internet speeds don’t match my plan speeds. Should be 2GB
Billing Subscripction issue
I tried using the Xfinity app to change my speed plan to 2gb since it included the packages I was already using and then I could drop those packages but it gave a prompt to contact live support after sign documentation to submit order and didn’t change plan or speeds.
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When will you fix the generator issue outside of my house?
It has been over a week and the internet is still not fixed.
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Your Home Network
user_uuzuls. We can help with a transfer of ownership. This process would move the account from the current account holder's name into yours, allowing you to take over the services. Would you like to proceed with that?
moving device and service to a new account holder
Is it possible to remove one of my phones, phone line and internet package into another persons name, basically separate both my phone and internet and move into a new account and new persons name?
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I tried using Yahoo when signing into Comcast.net emails and it doesn't recognize my account and when I sign in using my xfinity email account all I get is "Comcast is currently unavailable." If I sign in using the wrong password, then I get the IMAP
How to have my iPhone Mail App show my Xfinity emails and folders
I had deleted the iPhone Comcast Mail App since the pdfs were not downloading from the server on my emails. Now None of the Xfinity inbox/folders I have will show on my iPhone. And the Comcast Mail app now looks like gmail. How do I get back to my Xfinity emails.
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Thank you for taking the time to message us @user_x841di. We are sorry to see you go, but glad we were able to help take care of all your account needs. As you do have some rental equipment, you will need to return the equipment to a local Xfinity St
Cancel Xfinity Internet Service
I would like to completely cancel my Xfinity residential internet service. I would prefer to handle the cancellation online rather than by phone. Can an Xfinity representative assist me with disconnecting my account?
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Hey there, Jtdx! Thanks for reaching out with your equipment return concern. I understand how important it is to ensure you have the correct equipment returned successfully. You have reached the right team to look into this matter for you. Please sen
Equipment Return
I've recently canceled certain services and need to return some equipment. I asked rhe agent to send me a list of the equipment I needed to return and, while they agreed to, a list was never sent. Is there a way to find a list of outstanding equipment?
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Issue with modems seen on the account
My daughter signed up for the internet service. She picked up the modem (XB7) yesterday afternoon from Xfinity office, Evanston, IL. However, she could not activate the service with that modem, we went back to the store again and they gave us a different modem to activate (XB8). We went back to the
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Your Home Network
Hey @user_0vnj6o, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review any available and eligible promotional plans for the Xfinity account. If something was not authorized and applied towar
billing loyalty department discount xfinity home internet
I received a discounted rate from a "loyalty dept" representative over the phone and even completed the electronic confirmation. 3 days later the discount suddenly vanished. When I called the 5 year rate had suddenly been reduced to 3 days and was no longer available. I was offered a new discount fo
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user_e9rs2e I'm sorry to hear about your experience and trouble with your Voice service. Our team can offer help here digitally if you'd like. We can review the existing tickets and the escalated ticket to see what's going on. Please send our team a
ridiculous!!
I had xfinity installed almost three weeks ago. I explained before installation that I wanted to keep my home number. I STILL DO NOT HAVE A WORKING HOME PHONE!! I have called several times, each time being promised this would be taken care of. My first two calls lasted 30 minutes each and nothing wa
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My Xfinity X1 digital box is doing the same thing. It's like Comcast is in cahoots with all the streaming channels to force consumers to go to a higher costly ad-free tier. I hate this. I pay for streaming subscriptions and cant get through a whole m
All streaming services freeze after ads...
Hi. First of all, I wasn't sure exactly where to post this. We are unable to use any of our streaming services: Disney+ Hulu, HBO Max, Netflix, etc. because as soon as they go to their first ad while watching, the app freezes(it doesn't matter which app it is), and we have to hit the "back" button a
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@user_fjsm50, I'm so happy we were able to get you taken care of. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have
Corporate Escalation Request – $104.48 Payment Misapplied to Internet
Hello, I am requesting assistance with an unresolved billing/payment issue that has already gone through Xfinity customer service and a supervisor. On 09/01/2026, I accidentally made a $104.48 payment to my Xfinity Internet account instead of my Xfinity Mobile account. I immediately contacted Xfinit
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Hi there, and thanks for reaching out! We'll be sorry to see you go, but we can definitely help you with getting your account taken care of. Please send us a direct message with your full name, name on the account (if different), and service address,
Direct message to close account and return equipment
Hi, Can someone from Comcast allow me to direct message for closing my account and returning equipment? Thanks a lot.
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Hi there user_x1npns, thanks for taking the time to post here on the community forums! To potentially narrow down the cause of the issue, are you noticing this on any specific 4K channel, or does it seem to be occurring on every 4K channel?
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Direct message to close account and return equipment
Hi, Can someone from Comcast allow me to direct message for closing my account and returning equipment? Thanks a lot.
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Customer Service
billing loyalty department discount xfinity home internet
I received a discounted rate from a "loyalty dept" representative over the phone and even completed the electronic confirmation. 3 days later the discount suddenly vanished. When I called the 5 year rate had suddenly been reduced to 3 days and was no longer available. I was offered a new discount fo
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Billing
Equipment Return
I've recently canceled certain services and need to return some equipment. I asked rhe agent to send me a list of the equipment I needed to return and, while they agreed to, a list was never sent. Is there a way to find a list of outstanding equipment?
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Customer Service
@user_p8dsjn The goal is to remove emails in storage on xfinity after I have saved/downloaded emails to a saved folder. The issue is not with Outlook. I understand. Does Outlook show the saved folder? If you have been fetching your email t
"save as file" does not work
Xfinity notified me that email storage is 98% full. I have downloaded a large number of emails directly from "connect.xfinity.com" to my computer, then I deleted them off Xfinity. At their site, the option for "save as file" worked initially, but no longer does and I can no longer download emails in
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We would be happy to assist you from here with that issue. You will need to send that direct message in order to proceed.
Mobile problem
Got a new phone from. XFINITY, had no shipping label or phone directions, just said I had to return by 8-27,they received it 8-11,I sent it back UPS since they send things back with XFINITY, said they have a contract, I have my shipping labels proof that I returned my pixel,they said it was supposed
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@user_d99qz0 Thanks for adding a post to the forum. Staying connected when the lights go out is vital. We have our Xfinity Pro service, which keeps the home connected to the internet when there is no power. If you work from home and need to stay onli
XfinityBenny
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Outages
I’m not having service the power is back on
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