Xfinity Community Forum

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Please for the love of god, how is this legal, I can't afford this please cancel my service

user_26znxz

commented

11 minutes ago

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Dear God how do I cancel

I have internet and TV, I work during the day so I cannot call during normal business hours. I cannot go to a store. How do I cancel? I can't afford this and they just keep taking my money, please help, How is this legal

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Dear God how do I cancel

I have internet and TV, I work during the day so I cannot call during normal business hours. I cannot go to a store. How do I cancel? I can't afford this and they just keep taking my money, please help, How is this legal

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Customer Service

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Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.

Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl

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Your Home Network

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CANCEL INTERNET - URGENT

I need to cancel internet immediately.

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Customer Service

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@user_rge7co Thanks for reaching out to us about your bill. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To assist further, I need to verify and access your account. Ple

XfinityCarolyn

replied

1 hour ago

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Scam for paying your device off if you move your line over to Xfinity

At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver

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Oh same here. Then Verizon sent me huge bill. Xfinity didnt pay anything, never recieced bill. Xfinity is huge joke. The need to have a lawyer look into all thea claims. I have had several claims from them saying they would look into it and no calls

user_rge7co

commented

2 hours ago

to the conversation:

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Scam for paying your device off if you move your line over to Xfinity

At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver

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My internet is not working

is not connecting with the Internet nothings working TV nothing

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Channels and Programming

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Make appointment with an agent to come to house

For the past two weeks I haven’t been able to use my tv or remote I’ve tried making appointments on line but it kept only giving me on line appointments and I keep asking for someone to come to my house please help

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Channels and Programming

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user_nc1owi Thank you so much for stopping in for help with your disconnect request and the returned equipment you already handed in. I will need to pull up your account to investigate this further. If you could send our team a direct message with yo

XfinityAmandaB

commented

2 hours ago

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Billing despite returned equipment and cancelled service

I returned my equipment in store almost a month ago. I was told my service was cancelled, but I was still charged. I then called and cancelled my service again. I then was sent another bill a few days ago. I was also called and informed the my equipment needed to be returned despite me returning it

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I tried following your instructions by sending a message to xfinity support. It's been over 24 hours with NO response.

user_gnvqrt

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3 hours ago

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Not able to authorize XFINITY Stream on Apple TV

Downloaded XFINITY stream app for Apple TV. Clicked on sign in. Gives both on the web and QR code options. Followed both. Takes me to a site where you can enter the activation code but all of the labels say null. Is https://xfinity.com/authorize not working properly?

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Hello user_vjdtv8, thank you for reaching out here in our Xfinity Community forum. We are happy you are here, and I am happy to help you. When you say new3 apartment, I assume you mean a new build? If so, having a hard time finding the address is not

XfinityJeffB

commented

3 hours ago

to the conversation:

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How to request service for a newly constructed apartment?

As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?

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Closed

I just want to cancel my services!!!

I have already spoken to someone in direct messages. More than a week ago I said I wanted my Internet service to be cancelled by June 8th. As of today, there is no indication that my Internet services are cancelled and I am still being billed for June 8-July 7th. The customer service person is also

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Billing

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Billing despite returned equipment and cancelled service

I returned my equipment in store almost a month ago. I was told my service was cancelled, but I was still charged. I then called and cancelled my service again. I then was sent another bill a few days ago. I was also called and informed the my equipment needed to be returned despite me returning it

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Billing

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How to request service for a newly constructed apartment?

As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?

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Customer Service

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@XfinityBenny I have not received a response

user_zaoq1v

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3 hours ago

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Home phone setup issue

I recently added home phone service to my plan. I went to Walmart and bought a compatible phone. I followed the general directions and plugged the cord into the phone, and the other end into my Xfinity router (TEL 1). I restarted my router, and have no dial tone.

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Done, thank you very much!

user_zaoq1v

replied

3 hours ago

to the conversation:

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Home phone setup issue

I recently added home phone service to my plan. I went to Walmart and bought a compatible phone. I followed the general directions and plugged the cord into the phone, and the other end into my Xfinity router (TEL 1). I restarted my router, and have no dial tone.

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Thank you for the help

user_d84srh

replied

3 hours ago

to the conversation:

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Shows not recording - 20260602

All of a sudden we are not able to record shows. Let’s us go set up then it does not record and it has a red not circle on the record. What am I missing?

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u/user_zaoq1v Thanks for adding a post to the community. We can make sure the phone service works successfully. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message

XfinityBenny

commented

3 hours ago

to the conversation:

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2

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Home phone setup issue

I recently added home phone service to my plan. I went to Walmart and bought a compatible phone. I followed the general directions and plugged the cord into the phone, and the other end into my Xfinity router (TEL 1). I restarted my router, and have no dial tone.

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Home phone setup issue

I recently added home phone service to my plan. I went to Walmart and bought a compatible phone. I followed the general directions and plugged the cord into the phone, and the other end into my Xfinity router (TEL 1). I restarted my router, and have no dial tone.

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Home Phone Service & Equipment

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@XfinityBenny is this not a public post? I'm not sure what else to do

user_zaoq1v

replied

3 hours ago

to the conversation:

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Home phone issue

Just started home phone service today. I bought a home phone, plugged it into the back of the modem, but have no dial tone. Please help

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