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user_alw13 I am glad the feature you want is working properly now. Is there anyhing else we can assist you with?
Back office rate codes?
Anyone have knowledge of these terms, with regard to Xfinity Gateway? "Backend rate codes and re-provisioning the caller ID notification code." I'm searching for an answer to why, after replacing an Xfinity modem with Xfinity's Gateway, my Smart TV no longer display caller ID. The most logical and u
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Orange Temporary Cable Damaged
I live at 2663 Country Golf Drive, Wellington, Florida. A recent landscape project revealed an orange coaxial cable that was damaged in the project. Not cut, but damaged. It was only 1 inch below the ground surface. I would like it repaired and, ultimately, a permanent black cable installed.
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Customer Service
Frequent Outage of Internet services at my residence
Hi, we are out of service from last many days. We requested to customer services. We were out of internet services for 10 days. A technician fix it from outside the door and after 3 days it happened again. Now we again waiting for 10 days for our service. The customer service is only give us promise
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel Order Today
Hello, I need help cancelling my order today. The next billing cycle starts tomorrow.
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
"Need an itemized device payoff receipt for switched lines for carrier reimbursement."
Need an itemized device payoff receipt for switched lines for carrier reimbursement. And no, it is not found in the pdf version of my bills and no, the xfinity customer service people cannot help me as they are incompetent. So, how do I go about getting this receipt?
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@huskaroo @XfinityDena This is NOT helpful. All they do is say you need to wait longer, or to check your Spam folder. Absolute rubbish. I am expecting/hoping that Xfinity will solve this problem, since they are the ones that suggested I should s
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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I completely understand and will be more than happy to assist you. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary C
Cancel WiFi service
Due to disability issues I can no longer work, therefore no longer can afford WiFi. I would like to cancel my WiFi. Whatever is still due for a bill I will pay it
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@user_wcysmq thanks for taking the time to reach out on our Xfinity Community Forums page. While our team does not negotiate final balances, we are able to assist with taking payment in full. Likewise, if you'd like to negotiate the amount, typically
Collection
I have a bill for $349 in collections that I would like to negotiate and have deleted off my credit report
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Cancel Order Today
Hello, I need help cancelling my order today. The next billing cycle starts tomorrow.
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Customer Service
Do you need to use a wireless X1 box? We have four wired X1 boxes and have never had the problem you describe.
Xfinity X1 Box and General Access
Please bare with me while I attempt to cover the issues / problems / attempted 'fixes.' I often sit here looking at my blank TV for anywhere from 15 minutes to 45 minutes after I turn it on in the morning. It worked fine last night. I can't believe that 'everyone' is experiencing a wonderful TV rece
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I already did this and provided this information in my communications. Please escalate this to Executive Customer Relations for resolution. It's been over 1 month now.
Need Executive Customer Relations Help--Peacock Premium Plus
On 7-29-26 I signed up for & activated Peacock Premium Plus--ad free service through Xfinity so that we could watch without the incessant 90 second & shorter ads. The TV still has the ads. The ad-free version works on our computer or phone, but we don't use these for viewing shows. I have spent cons
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Please describe the nature of your issue in detail right here, but be sure to exclude any personal inf
Irritated
I have been calling Xfinity since 9am. Was told a different story from 6 different agents, requested a supervisor 5 different times just to be placed on hold for over an hour and still not talk to a supervisor. The company lacks true customer service and it’s unacceptable!!!! If an agent is unable t
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Thank you for providing those details, @user_mgduma. It is highly likely that this bill generated before your order was entered, or while your order/request to disconnect was open (which typically takes 10 days past the completion date to fully close
Billing issue
My Xfinity service has already been disconnected on Aug 28, and my account shows “You’re no longer with Xfinity.” However, I still have a $61 balance for the service period Aug 30–Sep 29. My service was disconnected before that billing period began. Could an Xfinity representative please confirm my
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Need corporate assistance with a disputed equipment charge
Hello, I am a long-term customer with a progressive physical disability who no longer drives. I am writing to request a permanent write-off for two unknown devices that have been flagged as unreturned on my account. I have leased and used the exact same Xfinity modem for about 6-8 years. I have not
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Billing
@XfinityDemetrise Thank you for the response, but no i need to cancel my mobile services. But the bot is incapable of doing that it seems as well. Forcing me to schedule a call back next week. I was sold 'free' 12 month plan by a representative who
AI Support Bot is BEYOND WORTHLESS
The ai 'assistant' is anything but, it is incapable of assisting with even the most basic tasks and instead just regurgitates the same canned statements regardless of what you tell. I spent hours trying to get it to send help to my house because a tree took out my internet cabling, but it was incapa
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Hello user_h0upnx, thank you for reaching out here in our Xfinity Community forum. We do appreciate your time and while I will be sad to see you go, I will assist you. To proceed, we will need some account information best kept private. Please
XfinityJeffB
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Cancel internet service
Hi I want cancel internet service.
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