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In need of a tech
Hello. I have had a lightening strike happen at my house on Sunday. Since then, I have had 0 internet with the earliest tech coming on the 18th, which is just insane… that’s 7 days no internet, while I work from home. I have exhausted every last option with the chat agents, and am now seeking higher
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Your Home Network
Hi @masalvra. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into the Xfinity Membership benefit reward for the Xfinity camera. Please send a direct message by clicking the chat icon in
Free security camera
I received an email for a reward of a free security camera and we want to claim it but want to confirm we don’t need to sign up for anything to receive the camera. I can’t get anyone on the phone and the soonest callback I’m being offered is 3 days from now. phone number is [Edited: "Personal Inform
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Excellent! I won't keep you any longer. Thanks for being part of our Xfinity Forums community! This is always a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issu
One channel keeps freezing with new cable box
Finally swapped out our old, large HD cable box for the smaller, newer 4K XG1v4 box about two weeks ago. Recently noticed that one particular channel (local NBC station) keeps freezing and/or loses audio for 30 seconds-1 minute stretches. Haven't seen it happen on any other channels or streaming app
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@XfinityShawn hi, I purchased it last week (around Aug 5) directly on xfinity’s website https://www.xfinity.com/learn/internet-service/wifi/wifi-extender.
No shipping info after purchase
Hi, I purchased a WiFi extender a while ago but haven’t received any confirmation or shipping information. Is there a way to check whether it has been shipped or when it’s expected to ship? Where can I find this information? Thanks!
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make sure its compatible to your current modem. they had sent me the wrong one which is why i kept getting an error when trying to install the extender
wifi pro extender
i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.
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Like user kiernico above, I also have not received mine yet, even though my account shows that I did redeem the offer as well. I claimed the free security camera offered to me via email this past May 1, and I've already chatted with three Xfinity rep
Free security camera
I received an email for a reward of a free security camera and we want to claim it but want to confirm we don’t need to sign up for anything to receive the camera. I can’t get anyone on the phone and the soonest callback I’m being offered is 3 days from now. phone number is [Edited: "Personal Inform
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Peacock Premium Plus upgrade activation failure
I had my free, included Peacock Premium activated on Peacock. I upgraded the Peacock Premium to Premium Plus (ad-free). At first the YourSubscription page offered a link to Activate Premium Plus, however it displayed a pop-up error to "Try Again" when clicked. I tried troubleshooting with multiple P
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@user_6u5f4o, definitely a real person here, and I'm apart of the Digital Care Team for Comcast/Xfinity. This is a secure way for our customers to receive help, and I would love to help get you the cable box you're looking for, but need to pull up yo
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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Have you also checked Caps lock on/off, special characters (#$&)?
xfinity app stuck in infinite login loop
The xfinity app for iPhone will not do anything other than tell me to change my password. I do and it still asks me to change password. I can log into my account using Edge on my PC but if I want to make a payment it creates a page that says we encountered a problem come back later. Today, I cleared
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No change, still unable to activate premium plus on peacock. Xfinity shows active, but going to peacock only acknowledges premium and I'm still getting ads watching Yellowstone. I try to unlink peacock on the YourSubscription page and an error sayin
Peacock Premium Plus upgrade activation failure
I had my free, included Peacock Premium activated on Peacock. I upgraded the Peacock Premium to Premium Plus (ad-free). At first the YourSubscription page offered a link to Activate Premium Plus, however it displayed a pop-up error to "Try Again" when clicked. I tried troubleshooting with multiple P
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I have email now in five different places my old Comcast account on both my laptop and my iPhone and the new Comcast account that I had to create so that I would receive the emails from Yahoo and Yahoo app. it makes my head spin, is completely confus
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Nope, finally can relax and watch TV rather than being stressed out trying to do so.
One channel keeps freezing with new cable box
Finally swapped out our old, large HD cable box for the smaller, newer 4K XG1v4 box about two weeks ago. Recently noticed that one particular channel (local NBC station) keeps freezing and/or loses audio for 30 seconds-1 minute stretches. Haven't seen it happen on any other channels or streaming app
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I will get the info and go visit my local Xfinity store. It' s close. Since I'm on borrowed net right now I have to go and I don't transmit personal or account info over internet. If you think it's secure, tell that to all the public and private enti
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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Internet outage
Modem out blinking yellow, has been out 3-4 hours. Tried chat got no where.
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Your Home Network
Hello @user_6u5f4o, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further so we can get you the cable box you're looki
new box without cable input
I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.
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MAC Address
How do I disable the mac address filtering setting on my internet at home
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Your Home Network
Hello there, just wanted to follow up to see if you were able to get your Peacock upgrade activated? How's things going @user_983iut
Peacock Premium Plus upgrade activation failure
I had my free, included Peacock Premium activated on Peacock. I upgraded the Peacock Premium to Premium Plus (ad-free). At first the YourSubscription page offered a link to Activate Premium Plus, however it displayed a pop-up error to "Try Again" when clicked. I tried troubleshooting with multiple P
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@dartfever same issue here. All started after an area, and neighborhood, equipment upgrade. Performed all of their "checks". One not listed was a system refresh under the "Help" in the settings menu. Gonna give it until tomo
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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Community Best Answer
@XfinityRay Yes, after it freezes for however long it decides to do so, the screen just blacks out for a second or two before going back to live TV. No error messages at all. It's all fixed now. Swapped boxes out on my day off and zero freez
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One channel keeps freezing with new cable box
Finally swapped out our old, large HD cable box for the smaller, newer 4K XG1v4 box about two weeks ago. Recently noticed that one particular channel (local NBC station) keeps freezing and/or loses audio for 30 seconds-1 minute stretches. Haven't seen it happen on any other channels or streaming app
Question