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@user_txc85han The tech was incorrect. The XB10 is DOCSIS / coax cable.
XB10 modem stuck finishing setup
Attempting to activate XB10 modem with Xfinity app, upgrading from XB7 modem, get to the "Finishing setup..." screen and it is usually stuck there for 10+ minutes, a few times failing with the modem light turning red. Both AI and agent cannot get modem to receive a signal. Please advise.
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Accepted Solution
Solution: Factory Reset the GOOD Living Room STB!!! The XG1v4-A STB is Factory Reset by using the remote. (I will not include that procedure here since I have not personally performed the Factory Reset with the remote). The Factory Reset will take th
A GOOD XG1v4-A Living Room TV box was removed by an agent from my account by mistake, now it cannot be reactivated error XRE-00250?
Took in the BAD Retreat TV box for replacement and the agent mistakenly removed the GOOD Living Room TV Box from my account. The replacement Retreat TV box activated without a problem, but a couple hours later the Good Living Room TV Box, stopped working (XRE-00250) while watching recordings of the
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Worst place ever
I have been with Xfinity for about 10 years. Over the last 2 years I have seen their competency level drop immensely. I have been dealing with the same and different incorrect charges from January 2025 to February 2026. (One issue took 6 months for them to correct) Trust me every service I had with
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Customer Service
No my question was far from answered
How to file a complaint that will get taken care of!
Agent (10:39 am): Iâm really sorry this happened again â I completely understand how frustrating and disruptive this is, especially while youâre trying to work. Youâre absolutely right to be upset.I want to reassure you that Iâm here to help get this fixed right away.Since you already arra
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move option xfinity email is greyed and how to restore
When I click the square box of an email received in the inbox, and then I click on the move icon,in the ribbon at the top, but when the dropdown box appears, the move option is greyed, preventing move the selected email, from inbox, to a saved file.
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For some reason you don't seem to get it... my only assumption is that we're all talking to a computer. This is happening for MANY people... not just me. So telling me to unplug my router isn't going to fix something that is happening in a variety
Fox News not viewable on Xfinity Streaming
why is fox news not available on xfinity streaming? All other channels work just fine!
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Switch and Pay Off
Hi, I have XFinity Mobile and my girlfriend has T-Mobile. I want to add her to my plan. Will XFinity pay off her phone with T-Mobile? She owes about $500. If so, we would trade in her current phone and buy a new phone with XFinity. Thanks!
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Plan
Hi there. @user_nvi69e! Thanks for reaching out to us here on the Community Forum. We can check into your Seasonal Convenience plan and help get things on track. Please send a direct message to us by clicking the chat icon in the upper right corner o
Billing Adjustment Request – Seasonal Convenience Plan
Dear Xfinity Customer Support, I am posting here to formally request a billing correction regarding my Seasonal Convenience Plan. On January 19, 2026, I opened internet service with Xfinity. Because I needed to travel, I enrolled in the Seasonal Convenience Plan from January 20, 2026 through March 2
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user_pu11jf I appreciate you taking time out of your busy day to bring this recent interaction to my team's attention. We expect our valued members to receive transparent and accurate information every time they reach out for support. I'd like the op
How to file a complaint that will get taken care of!
Agent (10:39 am): Iâm really sorry this happened again â I completely understand how frustrating and disruptive this is, especially while youâre trying to work. Youâre absolutely right to be upset.I want to reassure you that Iâm here to help get this fixed right away.Since you already arra
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Hey @user_xkaa62 it is currently 30 days before they are automatically returned. Did you perhaps 'return' the programming after viewing? You can check out more on checking out your downloaded program here.
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
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Internet keeps dropping in and out
Internet keeps dropping in and out past few days.
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Your Home Network
the Pod is free and clear and in the same room as the laptop.
Laptop not connecting to nearby pod
My laptop won't pick up my pod only the gateway. I need help with this issue?
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@EG Thanks for the suggestion! Advanced Security was already turned off.
LingoPie won’t play videos while signed into XFINITY WiFi Network
Hello everyone! So I’m trying to watch videos using LingoPie (a steaming service app like Netflix but for language learners) and I keep getting an error message saying “Error something went wrong!”. Whenever I use my mobile data it works perfectly fine. I have been working with the LingoPie support
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Billing Adjustment Request – Seasonal Convenience Plan
Dear Xfinity Customer Support, I am posting here to formally request a billing correction regarding my Seasonal Convenience Plan. On January 19, 2026, I opened internet service with Xfinity. Because I needed to travel, I enrolled in the Seasonal Convenience Plan from January 20, 2026 through March 2
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Billing
Thanks Abel! I'm using the LingoPie app on both devices. Also I gave cleared cache and cookies a well as uninstalled and reinstalled the app
LingoPie won’t play videos while signed into XFINITY WiFi Network
Hello everyone! So I’m trying to watch videos using LingoPie (a steaming service app like Netflix but for language learners) and I keep getting an error message saying “Error something went wrong!”. Whenever I use my mobile data it works perfectly fine. I have been working with the LingoPie support
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The problem still exists as of 2/16 9:00 AM PST. I live in Sammamish. Two other guys in my work group are able to connect. I'm not sure where they live. So, the issue could be with outdated Internet routing info existing in certain
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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How to file a complaint that will get taken care of!
Agent (10:39 am): Iâm really sorry this happened again â I completely understand how frustrating and disruptive this is, especially while youâre trying to work. Youâre absolutely right to be upset.I want to reassure you that Iâm here to help get this fixed right away.Since you already arra
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Customer Service
@XfinityRaul Yes, tried several time.
Laptop not connecting to nearby pod
My laptop won't pick up my pod only the gateway. I need help with this issue?
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Did you go into Disney settings and change the data from Automatic to Save.
user_c2eq10
commented
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Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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