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Underground cable device exposed. Dangerous. Please fix. Kids play around here.
Underground cable device exposed. Dangerous. Please fix. Kids play around here.
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Customer Service
Poor customer service
I double paid , caught it . Sunday I talked to an ai bot who said they would cancel payment. As soon as I find a replacement I'm cancelling. Caused me stress 😞.I'm 73
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Customer Service
Service change
We changed our service to drop premium channels STARTING MAY 9 and premium channels already gone
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Channels and Programming
user_2pqatq Thank you for your feedback. This has been something in the works for quite some time, but we do know that change can be a difficult adjustment. We are hopeful that over time, as you get more familiar with it, the sentiment will improve.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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I just signed up with Xfinity on March 18, 2026 as I'm new to the area. How disappointing to find out weeks later that the ABC channels are no longer part of the lineup only weeks in. If the contract is not settled by the beginning of May, I will be
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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u/oregonducks444, thanks so much for working with us today. Logging completely out and accepting the terms of service is what did the trick. Have a wonderful week!
Not able to convert last 2 Comcast Email addresses to YAHOO.
Have converted 5 Comcast email boxes over to Yahoo with no prob for myself and family. I am hitting a roadblock trying to convert the final 2. Any suggestions? I believe the others may have got the email invite to convert but not sure. Would like to just get it done. Thanks! ;)
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Thank you, I have submitted a direct message for the issue
xfinity mobile website
I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and the
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Unfortunately, there is no way to switch back
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_onbp97 Yes, there is no way to move back, unfortunately :-(
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@sandypepper The same thing is happening to me, sends me on a continuous loop over and over. Until yesterday I could just click on a XfinEmail shortcut on my laptop screen and it took me straight to log in page and the page worked. I've cleared cac
sign in to email
I cannot get into my email. It keeps circling around. Come on, really, I used to hit and in 1 click get in. Now I have to get 3-7 codes from Z|Xfinity and still get nothing. Should I just quit this email or what? How to make it easy on computer to sign in.
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Just a follow up that your team was able to get this taken care of really appreciate you all. :)
Not able to convert last 2 Comcast Email addresses to YAHOO.
Have converted 5 Comcast email boxes over to Yahoo with no prob for myself and family. I am hitting a roadblock trying to convert the final 2. Any suggestions? I believe the others may have got the email invite to convert but not sure. Would like to just get it done. Thanks! ;)
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Good Morning, @user_ccf6pk Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that the wrong address was entered for your new service. Please be assured you
New service, wrong address.
Hello, I made the mistake of putting the wrong address for my location for new service... So when my equipment is shipped it will be sent to the wrong location. Is there anyway I could change the address?
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I now have less then 24 hours to watch a film that your system indicates was rented but simply will not start despite multiple self troubleshooting methods since Saturday. Trying to get thru to someone by phone is a total waste of time. Are there any
Unable To Watch $1 Movie Rental - Error - ENT-22018
OK, I went thru ALL the self checks, multiple times, to resolve this issue and NONE are working. Initially, I retried multiple times. Next, I unplugged the comcast box for 2 minutes, still the same, I then restarted the box, still no change. I gave up and unplugged the box overnight (12 hours), trie
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New service, wrong address.
Hello, I made the mistake of putting the wrong address for my location for new service... So when my equipment is shipped it will be sent to the wrong location. Is there anyway I could change the address?
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Customer Service
Good morning @user_cm1e3, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with your email, but you have come to the right place for assistance with this i
Email issues ongoing
So I continue to have issues with my email so I get message my bill is past due how can you ask for full amount of my bill when in fact you have not given me my full service I have been paying for. I want to speak with EXECUTIVE SUPPORT STAFF - PLEASE someone contact me you know how to contact me… I
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Packet Loss with Ethernet
As the title says, I have around 5-20% packet loss in various games at random times (i’d say on average every 5-10 mins) using Ethernet connected straight to my router. The cable is new, Ive tested multiple devices (all have the same issue), I’ve switched LAN ports, and even when I’m the only one us
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Your Home Network
https://xfinity.com/email takes you to a page that will invite you to migrate to Yahoo! Mail. https://connect.xfinity.com/appsuite should take you to your regular email without the invite.
Email not being reached
I can not get all of my emails only old stuff my main email not reachable. I'm switching to gmail
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Hello, @user_4ssl0z thank you for reaching out over Xfinity Forums. I completely understand looking to get service disconnected if you're no longer going to need that, and you've contacted the right place for support and can help with request. I'll n
Xfinity support
My name is [Edited: "Personal Information"] I would like to cancel my services I no longer need it
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Good morning @user_847gqb, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are wanting to cancel service, but you have come to the right place for assistance with this issue. Co
I need to cancel my internet service
I need to cancel my internet service online. I cannot go into an office as I work during the xfinity office hours. Please assist as soon as possible - this process has been horrible. I don’t understand how the xfinity mobile app or website doesnt just have a “Cancel subscription” option like all sub
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Thank you again for taking the time to work with my team to get this line taken care of. After reaching out to the local maintenance teams, they were able to get the work order created and we have confirmed that the line issues are resolved now. Feel
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Wires dangling from utility poles
Hello, Behind our house outside of fence, there are couple of wires dangling from utility poles and they are now getting closer to touch the ground. This is safety risk and concern and hoping someone comes out and fix it to avoid any accident and risk.
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