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Temp Cable Unburied for Months
We live in Rocky Point where our internet cable was cut by county road crews in June. It took weeks to get the service properly restored. That was finally achieved by a new, bright orange temporary line being installed which is currently laying through public property, our yard and our carport. We h
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Getting Started
Damaged Pedestal
I need to report a damaged Comcast/Xfinity pedestal in the front yard. It appears to have been struck by a vehicle before we purchased the home. Service works, but the enclosure needs a maintenance repair. Please open an outside-plant maintenance ticket, not a customer service call.
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Getting Started
Cancel service
Need to cancel my service at [Edited: "Personal Information"]
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Customer Service
user_l73tfm, thank you for reaching out to us through the Xfinity Forums. I can understand wanting to get this addressed. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if ne
Being billed twice for service
I have a group rate through my condo association and I am still being billed separately. I’m being billed twice for your services
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I was double charged for my phone, how do I get a refund?
I was double charged for one phone for the full 2 years of my contract and this was acknowledged in a phone call to customer service on September 25th but I still have not received a refund. How long does it take to get a refund? I called about this issue several times in the fall of '24 and each ti
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Billing
Being billed twice for service
I have a group rate through my condo association and I am still being billed separately. I’m being billed twice for your services
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Customer Service
I have this same issue - is there a resolution to this?
The search feature of xfinity email is not returning proper emails, it only appears to return a list of emails I sent or random emails.
Log into xfinity email on Chrome or Edge. Log into xfinity email - https://login.xfinity.com/login Go to email do a search by someone's name the search returns emails that i have sent, not all emails with that person's name. It shows search for all folders. If i then search in Inbox, it lists a bunc
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I was double charged for my phone and I repeatedly get lies when I call customer service
I started my plan which included buying a phone in July of 2024. I was mistakenly double charged for the same phone, same IMEI number. I called several times in september, october, november and explained the problem and each time I was told it would be corrected and was given a credit for that month
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Devices
Having the same exact issue where I’m trying to activate a second Xfinity Pro WiFi Extender and the app is telling me I already have one activated. I agree the Xfinity reps in the store do not know what they’re selling. We just moved locally and I’ve
Cannot Add or Activate a 2nd Pro Wifi Extender
I have been trying for 3 days to get a 2nd pro wifi extender added to my home network. There is a X8 Gateway modem There is a Pro Wifi Extender, lets call it #1, with a serial number ending in 72. It is online and showing in my Xfinity app. I can see it in my Xfinity app and it is showing as connect
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Service outage due to downed tree limb - Tivo no longer able to access channels
Hi! I have a Tivo that has been active for years. After storms in our area and a lengthy service outage, it is no longer connected to Xfinity. We have had repeated strong storms in our area this summer, and there have been three separate times over three months when a large tree limb fell across the
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Non-X1 Service
Thank you user_cyol61! I received your message and will reply to you there.
Damaged Green Pedestal and Exposed Orange Wire
This is for Clarendon Avenue/Via Serena, Palm Beach Florida 33480. I have placed a ticket with Comcast, they came out but said it was a big job. Nothing has been done since and we are still without internet and phone. When I call, the automated systems says there is a tech in the area and there is n
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@XfinityPaula I just sent the message directly. Thank you,
Damaged Green Pedestal and Exposed Orange Wire
This is for Clarendon Avenue/Via Serena, Palm Beach Florida 33480. I have placed a ticket with Comcast, they came out but said it was a big job. Nothing has been done since and we are still without internet and phone. When I call, the automated systems says there is a tech in the area and there is n
Question
@jaled Thank you for confirming the steps that you have already attempted to troubleshoot the connection issues. I definitely understand the concern as these errors began after upgrades were done. I would love to take a look at the signals to the mod
Intermittent Outages All Week Around Upgrade
Xfinity scheduled upgrades in my area beginning on the 14th. However, 2 days prior I started have connectivity issues. AI tells me that it's an upstream power issue and that I need to contact Xfinity (which is difficult to do) to have levels checked. Can anyone verify if that is correct information?
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Galaxy S25 - getting not supported error
Contacted Xfinity to get bundle of Internet and Mobile. Gave them my IMEI for my Galaxy S25, and said it needed to be unlocked. It was already unlocked (paid for in Jan 2025) and verified by current carrier. However, after 2 days of trying to get resolved, and 4+ hours on support chat on 9/20/2026,
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Devices
Hi. There are no splitters inside my home. There is a splitter in the cable box attached to the home that was installed by Comcast. It is secure and hasn't been touched. I've not attempted to run a line to the utility pole at the corner of my prope
Intermittent Outages All Week Around Upgrade
Xfinity scheduled upgrades in my area beginning on the 14th. However, 2 days prior I started have connectivity issues. AI tells me that it's an upstream power issue and that I need to contact Xfinity (which is difficult to do) to have levels checked. Can anyone verify if that is correct information?
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@user_rzyd17 Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG is correct that we would need more details to better assist you. Can you confirm if this was a new installation and what lights are lit up or flashing on th
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Internet not connect
Internet not connect
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