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Existing Customer seeking help to transition to $45 Internet Plan
Hi Xfinity Support, I'm reaching out because I want to lower my monthly internet bill to the current $45/month promotional tier. I value my service with Xfinity, but my current rate has become too high. I see that the $45 plan includes the necessary equipment and unlimited data, which perfectly fits
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Customer Service
Live Overseas, Cannot Call, Need to cancel service ASAP
Hello, I have continued being billed despite living overseas with no way of canceling my service. I cannot call, I cannot send letters, as I live overseas. I need to cancel my internet service ASAP because I am being billed for service I am not even present for. Please assist. Thanks!
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Billing
I am having the same issue. I paid to add the line online, but wasn't able to add my IMEI
Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
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I am having the same issue as well. Chat and phone assistance have not been able to help. they just keep saying use a different email address which I don't want to do. I've never had a different peacock email.
Xfinity account link issue with Peacock - Error PPG_0017
Hello, I am receiving an error trying to link my Xfinity account to Peacock when activating the platinum member benefit. This starting occurring after I moved my service to a new address, previously this was no issue. I believe Peacock still thinks that my account is linked to an Xfinity account ass
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Cancellation Request Ignored – Continued Billing Since August 28.
On August 28, 2026, I contacted Xfinity by phone and explicitly requested complete cancellation of my internet service because we had already switched to another provider. Despite this request, my account remains active, and Xfinity has continued issuing bills for August 20–September 20 and Septembe
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Billing
We will need to get some account information and then we can start that process with you. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at
My Xfinity Payment Methods are blocked
To Xfinity Digital Service Representative, I got an email related to decline my bank payment on 10.08.26. Tired to update my payment method on Xfinity app but got an error and told me to go to the Xfinity store. Then, I learned that both my debit card and credit card methods are blocked starting thi
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Hello user_0h2kq0, thank you for sharing your experience as well so we can work with you to resolve it. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messagi
NHL Center Ice Issues
NHL Center Ice games lose connection several times per hour. This issue happened 3 years ago also, are we going to get credit for this? Cannot even watch a game without missing half of it.
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WORST CUSTOMER SERVICE EVER!!!
They made numerous mistakes. And they are the rudest company I have EVER talked to!!
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Customer Service
Service related emails
I recently received a service related email that stated I had successfully registered my iPhone 18. Problem is I do not have a iPhone 18. So I went onto my account and saw nothing that indicates that a iPhone 18 had been registered. Don’t understand why I received this email and cant find a phone nu
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Customer Service
@XfinityBenny Could you please let me know how I can contact the Security Assurance Team? Thanks.
My Xfinity Payment Methods are blocked
To Xfinity Digital Service Representative, I got an email related to decline my bank payment on 10.08.26. Tired to update my payment method on Xfinity app but got an error and told me to go to the Xfinity store. Then, I learned that both my debit card and credit card methods are blocked starting thi
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@user_81z00o, I will need to investigate this further. If you could send our team a direct message with your full name and your address, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Ic
Internet underground cable locating and marking before excavation work
Current customer and I need the Xfinity internet underground lines marked on my property. I will be having ground excavation work performed in proximity to main junction box and want to be sure crews know were buried lines are located. The main line for my street and direct connection line to my hom
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Billing errors
Agent told me my mobile service wasn’t free which angered me. I told him was given free service for a year. I was charged twice so far. The A I agent even mentions seeing about free service. But, I requested my service be reconnected since I am paid up thru October 18, 2026!
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Billing
@user_7hyqmv Thanks for adding a post. The restrictions are active for six months, and are not able to be disabled. Have you contacted the Comcast Security Assurance team to see if they can lift the security block on the payment methods?
My Xfinity Payment Methods are blocked
To Xfinity Digital Service Representative, I got an email related to decline my bank payment on 10.08.26. Tired to update my payment method on Xfinity app but got an error and told me to go to the Xfinity store. Then, I learned that both my debit card and credit card methods are blocked starting thi
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I cancelled my account. I returned all equipment and won't be dealing with Xfinity anymore!
My service
I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several r
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How do I sign up for Paramount Plus and how much is it and can I watch on my phone smart tv and Roku
I added Stream Saver, can I cancel non-Xfinity Nexflix now?
I added the Stream Saver with Netflix and Apple+ (also Peacock), both of which I was paying for separately outside of Xfinity. What's the process of switching over so I don't lose these channels? Will I keep my profiles? Thanks. Jeff
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Why am I still being billed?
We moved August 14,2026 OUT of the XFINITY network area (send back the equipment - August/September and are still getting billed and I have auto pay that needs to be stopped. I need this resolved ASAP please. THanks
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Billing
Hello user_7oxg4f, thank you for reaching out here in our Xfinity Community forum. We are happy you are here, and we're happy to help you. What method are you using to access your account? Are you using the Xfinity app, or xfinity.com?
Billing
I'm trying to change the bill date on my account but when I try to, it keeps saying something is wrong with the site.
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Thank you for your post user_90pgjk. We will need your account information, as you mentioned. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon loc
Escalation Needed: Xfinity Advertises Symmetrical 2 Gig at My Address but Only Delivers 300 Mbps Upload
I'm requesting assistance from Xfinity's Digital Care team with an apparent DOCSIS 4.0 / Full Duplex (FDX) serviceability or provisioning discrepancy. The issue: Xfinity's website explicitly advertises its 2 Gig symmetrical service at my exact residential address in Atlanta, GA 30307. The ordering p
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I agree. I couldn't get my issue resolved through chat, despite getting a 'manager'. The phone agent was using an AI voice changer to mask the voice which made it uncomfortable and weird. And they kept telling me the same thing from a script that's c
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WORST CUSTOMER SERVICE EVER!!!
They made numerous mistakes. And they are the rudest company I have EVER talked to!!
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