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I just sent the info as you instructed.
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
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Channel 233 WGTA5 OFF THE AIR ATLANTA, GEORGIA
Channel 233 WGTA5 in Atlanta, Georgia, has been off the air since Monday June 21, 2026. What's going on?
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Channels and Programming
user_iixy1u, Thank you for reaching out and creating a new post. I would need to dive into the details of the mobile account to give you the best guidance. I ask that you reach out privately, so we can cover the details of your account. You
Double Charged
I was double charged on 6/11/2026 for my Xfinity mobile account. I made a payment through the app, received an error message that quickly disappeared, logged out, logged back in, seen the balance was still unpaid and made another payment. My checking account, however, shows 2 payments pulled for the
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$50 1 gig for 5 years
Our internet is expiring on 7/1. Trying to get the special rate that was advertised. Chat help couldn’t help. Quoted $100 instead of $50. Can anything be done to get special rate?
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Your Home Network
Sent, thank you for your help
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
Question
Thank you for letting us know @Sophieke, and we appreciate you giving that a try. Let’s take a closer look at your account to determine if we need to submit a ticket for further assistance. When you have a moment, could you please rejoin us v
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
Question
Hi, the new address is my default, I've also unlinked my old inactive account, and is still facing the same issue when accessing member benefits
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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XB8 MocA interface flapping
Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties
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Your Home Network
I wish I could fix it for you. Sadly, this needs the prepaid department (1-855-757-7372) for troubleshooting. We don't have the access needed for issues with the NOW pass.
Now Wi-Fi pass
Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID
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Okay, are you able to pick the default account to be your new address? You can use these steps here for that change. Look for the Switch between linked accounts section.
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
Question
Community Best Answer
cbrown3864 My team can help you with your gift card concerns as it will require us to obtain your account details. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate
Expired prepaid card
Hello, I recently noticed that my prepaid gift card expired before I could use it so the full amount went unspent. I understand it had an expiration date, but was surprised by how short the window was. Would it be possible to have a replacement issued? It would be extremely helpful.
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Yes, I moved in January and see 2 accounts on my file.
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
Question
@XfinityJeffB like I said I have only 1 of 2 devices connected and the router won’t let me access the login page to buy another pass. What’s the fix here Jeff?
Now Wi-Fi pass
Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID
Question
Thank you for letting me know. Are you by chance managing more than one account with your Xfinity ID? Like an account at a different address or for a family member?
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
Question
Community Best Answer
Expired prepaid card
Hello, I recently noticed that my prepaid gift card expired before I could use it so the full amount went unspent. I understand it had an expiration date, but was surprised by how short the window was. Would it be possible to have a replacement issued? It would be extremely helpful.
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Customer Service
@user_bbog24, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b
Need to pay in person
I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin
Question
Hey @user_mf3qkd, Thank you for visiting our official Xfinity Forums Community support page. From the sounds of it, it appears that your promotional plan has concluded. Once the promotional period has ended, the rate would increase to our every day r
Monthly Bill Changed with No Notification
I have the xfinity internet plan for 600 mbps and have had this plan since May 2023. I have been paying $50 to $50.20 for this plan, but this month I was charged $105.20, which is more than a substantial increase. I have not received any email or notification from xfinity for this change in price an
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user_gs5w2p Here is a great link https://www.xfinity.com/support/articles/peacock-premium-offers that should help you activate your Peacock. Let us know if you still need any further assistance.
XfinityShawn
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Lost station(peacock)
How do I activate peacock. I was supposed to have a free year
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