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Hey there, @user_is19j7. Our team would be able to assist with making that change for you. We would hate to lose you as a valued customer but we understand sometimes changes need to be made. If you could please send me a DM with your first and last n
Quit!
I need to cancel my service. You used to have excellent customer service with lovely humans but now you have a useless bot in addition to your anti-customer politics. So get me out of here! This text box doesn’t even work right……..humans but now you have a bot
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@user_aey9t2 Our community expert had some good questions and provided some great tips to help isolate the issue to assist us with troubleshooting your connection concern. Let us know if you're still having difficulties so we can provide assistance!
Terrible Internet Connectivity
My internet is constantly just not working. It still says there is internet but it is incredibly slow and will not load anything. and the fact that you cannot speak to a live agent with this company is absolutely ridiculous. as soon as this pay period is over, i will be switching companies.
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outdoor camera wires chewed by rodent
I need to get a replacement wires for my outdoor camera. can I order one please?
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Devices and Equipment
Thank you for the information @ghatchew. Lets take a look at the account and we will see what's going on. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary•
Receiving Text Messages Constantly; Return UNUSED Equipment
I am at my wit's end. How do I stop these text messages: Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had. I kept the Internet s
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Thank you for clarifying, @user_4p9bt1. That is definitely a frustrating issue to deal with. I'm not too familiar with the DirecTV system. Do you have an onsite device with a hard drive that stores your recordings for later playback on your TV or thr
Current Netgear modem model XB8-T
I am having buffering issues and wonder if there is a newer modem that Xfinity offers/
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Nope, I actually tried calling yesterday to schedule service call, and apparently we had an outage in our area, they automated system wouldn't transfer me to a tech, because of the outage? 😂🤣
Doorbell camera not working
I have the Xfinity Doorbell, the first one worked for 10 minutes until I activated voice/sound, then it died instantly, I received a 2nd Xfinity doorbell and it worked fine for just under 2 wks. I contacted techs, again trouble shooting, I had a 16vV transformer A 3rd doorbell had been sent out, bef
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MasterLi1 Hello there! We appreciate you reaching out to our Xfinity Forums Community, and sharing your experience. We do appreciate your feedback with the transition. Our customers experience with our products, services, and support channels is impo
E-mail migration
I never received an e-mail from Comcast notifying me to make this change. I did receive an e-mail in August 2025 about it that said I would get an e-mail in 30 days that I never received. Yesterday I was pushed, but the system to make this migration, and I did so. I can access my e-mail on the yahoo
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I have. Nothing is listed under TV and Streaming. Only the Xfinity Gateway device is listed under Internet, but that should be there.
Receiving Text Messages Constantly; Return UNUSED Equipment
I am at my wit's end. How do I stop these text messages: Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had. I kept the Internet s
Question
Greetings, @user_bfiah5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this intermittent recurring issue. You have definitely come to the right place
Persistent Cold Weather Outage
We are a long term Xfinity customer in the mountains of east Tennessee. Some years ago (a little over 5 years) there was a severe storm that affected the home above us. Lighting strike looked like, The speed of it left voltage on all of the lines for a bit and we think the distributor line amplifier
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Good morning @ghatchew, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting messages on the account that say you have unreturned equipment, I know that can be frustratin
Receiving Text Messages Constantly; Return UNUSED Equipment
I am at my wit's end. How do I stop these text messages: Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had. I kept the Internet s
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@msujester @XfinityJanelle Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Intermittent severe transfer speed issues to GitHub CDN
There have been ongoing network performance issue that have been occurring intermittently for several weeks and appear to be related to peering or congestion between your network and GitHub’s CDN. The problem is not general connectivity, latency, or packet loss as those all appear normal, but rather
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Receiving Text Messages Constantly; Return UNUSED Equipment
I am at my wit's end. How do I stop these text messages: Hi, Xfinity here. Please return your UNUSED Xfinity equipment. This will reduce your monthly bill and protect the environment. I canceled TV service in November 2025, I returned all of the TV boxes and remotes that I had. I kept the Internet s
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Customer Service
On a recorded program when I either fast forward or fast rewind after resuming normal speed the screen will go black with the message "your video is still loading". The spinning wheel will do so for 20 seconds or so, then stop for less than a second
Current Netgear modem model XB8-T
I am having buffering issues and wonder if there is a newer modem that Xfinity offers/
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@jeremy303 See this about the Hitron Coda Ethernet ports; https://ussupport.hitrontech.com/portal/en/kb/articles/coda-can-both-gigabit-ethernet-ports-on-the-coda-be-used-at-the-same-time#Need_More_Help
How do I find out if the Hitron Coda modem is compatible with my plan?
What I'm looking for in a modem: $120/maxCable modem onlyno wifi, no voice [Edited: "Profanity"], no frillsSupports the modest upload/download speeds my plan accommodatesWeb based admin interfaceMore than 1 Ethernet port After doing some diligent research against xfinity approved compatible modems,
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If you get them to cancel this way- please share. I've been trying to cancel every which way for month and they won't. This is the 2nd time they've done this actually- i should've known better.
Quit!
I need to cancel my service. You used to have excellent customer service with lovely humans but now you have a useless bot in addition to your anti-customer politics. So get me out of here! This text box doesn’t even work right……..humans but now you have a bot
Question
Hello, @andyworm thank you for reaching out over Xfinity Forums. I appreciate you bringing this to our attention, we're always looking for ways to improve as a company and this is definitely a perfect example on where we can get more training and imp
Shady practice from online customer agent
I had a chat online with a customer service agent, asking about internet service plan options. As an existing customer, I was given a couple of speed tiers with optional a new phone line bundled for free. To continue setting it up, the agent asked me the IMEI of my phone (factory unlocked Moto G Pow
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Greetings, @ I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with buffering, but you have definitely come to the right
Current Netgear modem model XB8-T
I am having buffering issues and wonder if there is a newer modem that Xfinity offers/
Question
Good morning @z34jcm, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that watched TV a lot, I can understand the frustration with the cable not working, but you have come to the right place for
I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062
I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define m
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Hello, @user_adiqmq thank you for reaching out over Xfinity Forums. I'd definitely like to investigate further if you're still experiencing issues with the TV displaying the smaller screen. If you haven't checked your set-top box display settings, yo
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help
I only have a picture in 1/4 of my tv screen
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