Xfinity Community Forum

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When my Comcast email account first transferred to Yahoo, I was able to sign in. Now suddenly it does not recognize my password. I did already have a yahoo account with Yahoo

user_bgyuok

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8 seconds ago

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Having difficulty with email migration from Xfinity to yahoo

I followed this direction so transfer my Xfinity email to yahoo and the yahoo was set up successfully however my Xfinity email have not migrated to my Yahoo. I have not been able to access my email for days and I have important messages that I cannot access.

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Peacock? And what happened to my original plan?

The xfinity plan I signed up for included peacock premium (maybe it wasn't premium... peacock with ads but I can watch anything, nothing is locked). Then I needed to remove something from my subscriptions that was causing issues and not showing up on my end so I couldn't cancel it myself. I called x

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Non-X1 Service

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In summary, a technician visited and said "let's troubleshoot your problem by switching out your modem with this Xfinity gateway xb8". I said "sure". Technician pauses my modem and makes the swap. Problem is still there. It's actually worse now. Anot

user_8684so

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38 minutes ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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Cancelled Internet Service But Still Being Billed

After reading several other posts, this seems like a common problem, but I am still being billed for services cancelled on 21 May 2026. I have chatted with at least 3 live agents who all confirmed the account was cancelled, but when I login, it shows upcoming bills and amounts past due. How do I get

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Your Home Network

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Student here looking to get the 50$ a month 5 year rate

Im looking to get the 50$ a month 5 year rate for 1 gig i know my current deal is going to run out. I planned on switching to xfinity mobile too if i get the 5 year rate. if not i plan on switching to a different carrier and keep verizon

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Billing

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Need help canceling my internet services.

I’d like assistance canceling my internet services without being constantly looped around person to person.

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Customer Service

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Xfinity cannot unlock a phone

I paid for my iPhone in full and waited 48 hours for it to be unlocked. Nothing happened. I started writing to Xfiinity support. The operator assured me that the unlock request had been submitted and would be processed in 24 hours. Nothing happened. I contacted Xfinity support again. The whole proce

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Devices

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Hello user_3jn60j, thank you for reaching out to us here in our Xfinity Community forum. We appreciate you and your time, and I am here to help. Have there been any power issues or service interruptions recently in your area?

XfinityJeffB

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2 hours ago

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My internet is not working

is not connecting with the Internet nothings working TV nothing

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I did, the experience was someone trying to upsell me while I still couldn't do anything. Your support people are salespeople and I almost died because of it, even after telling them it was an emergency. Beyond this they wouldn't even try to help unt

user_i7c7lv

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2 hours ago

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Worst AI Agent and Support

I needed to call 911 and my Internet stopped working. The AI agent said everything was fine. I almost died because the AI couldn't find anything wrong. Worst experience ever!!! I had to troubleshoot 3 timesbefor I could wait 30 minutes in line to get help. Do not use Xfinity unless you have absolute

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Good evening, @user_m42jey, and thank you for reaching out on our Community Forums to share your experience - we truly appreciate it. This definitely isn’t the kind of experience we want for our customers, and we’re happy to forward your feedback t

XfinityAlyssaA

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2 hours ago

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Complain For employee

I talk to Adam employee id 3D26 (not sure if it’s right number he provided. I call customer service about charges on my account for billing and he came of so rude twice I talked to him. When I asked if I can talk to his supervisor he said he didn’t have any supervisor, no formal complaint number, he

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I spoke to Adam 3D26 tonight about an astronomical charge to my closed account, weeks after I had been assured that my account was truly closed, that my last paid bill would be my last bill, and that my payment method had been removed from the Xfinit

user_m42jey

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3 hours ago

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Complain For employee

I talk to Adam employee id 3D26 (not sure if it’s right number he provided. I call customer service about charges on my account for billing and he came of so rude twice I talked to him. When I asked if I can talk to his supervisor he said he didn’t have any supervisor, no formal complaint number, he

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@XfinityCarolyn I just did that as well. :-)

angrypixel

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3 hours ago

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Error Activating Peacock premium service via Activate link in my account

Getting following error messages while clicking activate link in my subscription page. Sorry, we can’t activate your subscription We’re sorry, something went wrong on our side. Please try to activate again. Need help activating Peacock premium service . Many Thanks !!!

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@EG I guess I’ve tried to post a response to this for months but it’s to no avail as my posts never seem to stick. Yes it’s WiFi and I tried using the analyzer and it says scanning but never gets out of an endless loop to give you anything e

user_j7x9ls

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3 hours ago

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When do routers get replaced with more modern ones

I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology

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Thank you for following those troubleshooting steps. Is this the only device that is having this issue on Netflix while connected to the in-home WiFi @user_mpbf35?

XfinityAldrik

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3 hours ago

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Please help: you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv

I'm getting a you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv. I contacted netflix and they suggested reaching out to x-finity. They recommended you either removing a proxy server or resetting my network since my wife can watch netflix on her phone via a mobil

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@angrypixel Thanks for reaching out to us about your Peacock subscription. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To help further, I need to access and verify your account.Pl

XfinityCarolyn

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3 hours ago

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Error Activating Peacock premium service via Activate link in my account

Getting following error messages while clicking activate link in my subscription page. Sorry, we can’t activate your subscription We’re sorry, something went wrong on our side. Please try to activate again. Need help activating Peacock premium service . Many Thanks !!!

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Getting back to this after several attempts over several months between work travel the Spectrum analyzer says scanning… but provides no data and just seems to be in an endless loop. even after 20 minutes it’s still “scanning” going to diagnostic t

user_j7x9ls

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3 hours ago

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When do routers get replaced with more modern ones

I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology

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Error Activating Peacock premium service via Activate link in my account

Getting following error messages while clicking activate link in my subscription page. Sorry, we can’t activate your subscription We’re sorry, something went wrong on our side. Please try to activate again. Need help activating Peacock premium service . Many Thanks !!!

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Sign-In and Account Management

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Thank you for confirming that, @user_rytamv - we appreciate it. Let’s take a closer look at your signal levels and overall network health to determine whether a technician visit may be needed. To get started, please send us a Direct Me

XfinityAlyssaA

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3 hours ago

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Outage Issue

All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved

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I tried that and it didn't work

user_mpbf35

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3 hours ago

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Please help: you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv

I'm getting a you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv. I contacted netflix and they suggested reaching out to x-finity. They recommended you either removing a proxy server or resetting my network since my wife can watch netflix on her phone via a mobil

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Reboot of modem and router does not help. No internet yet after planned outage today.

user_rytamv

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3 hours ago

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Outage Issue

All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved

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