Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (499.1K)
The situation is still processing. I haven’t received any calls during the required time. And it is always voicemail when I call the assigned escalation specialist during the office hours as they provide.
Xfinity Mobile billing issue: incorrect line created during port-in, seeking help with refund request
Hi everyone, I’m looking for advice regarding an Xfinity Mobile billing issue. The agent never calls back as they promised. I ported two lines to Xfinity Mobile on August 26, 2025 at an Xfinity retail store. During signup, the representative told me there was a promotion with one free Unlimited line
Question
Upload speeds looking restored at 10p (upload speed degradation from approx 5-10p). Now getting an average of 350/110 from multiple speedtests between 9:44-10:25p. I made no changes to my infrastructure. This should be enough to justify that the inte
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
Question
Bill is not what i agreed to, confirmation email for changes have not been sent
I called Xfinity to change the price of my 1 Gigabit plan. i wanted this to go into effect in September, but the employee said it would go into effect in August. Before i signed off on the changes, I reminded him of my request for this to happen in September. he reassured me that I would be paying 4
Question
•
Billing
How do I report a downed line at my parent's place? The Comcast phone tree, app and website is completely useless
How do I report a downed line at my parent's place? The Comcast phone tree, app and website is completely useless
Question
•
Customer Service
Hello @user_jrf4ev Thank you for taking the time to reach out to us. It sounds like this has been frustrating, and I do understand that this has been a long process with trying to get everything straightened out. I would be happy to review your accou
Xfinity gave me the worst customer service experience I have ever experienced in my life. [Edited]
This is not going to be proper as far as spelling and run on sentences so I apologize. Xfinity, I'm just posting on here so you can see how awful you guys are at trying to resolve such a simple problem and making it into such a [Edited: "Inappropriate Language"]. I was moving out of my residence tha
Question
@Again: The images I posted were screenshots from my Win 11 HP desktop (20" diagonal screen). I get the same results running Firefox, Edge, and Chrome. But when I try the same links on my Android 14 phone (6.4" diagonal screen) with its Chrome browse
Sign into new email [Edited]
how do I sign in to my new upgraded email [Title Edited: "Personal Information"]
Question
user_txw24z, If you use our direct site here, https://connect.xfinity.com/appsuite/, do you run into any issues or trouble?
I can't load my email in the xfinity app on my Samsung Galaxy phone
I had no problem until this week. I've uninstall and reinstalled 2 times and re started my phone after each time. It comes up that im in my email but the screen is blank. I can't open settings on it either
Question
Activate Peacock
I have Peacock included with my plan, but am unable to activate it. It asks for the associated email and that is auto filled with the same email address we use for xfinity. The problem is it then says our xfinity account is already linked to another Peacock account. But we cancelled that one because
Question
•
Xfinity Stream Website
Peacock activation stuck
My account has a broken Peacock data token. You need to file a backend ticket to completely purge the legacy Peacock entitlement/promotion from my account profile and issue a fresh activation link.
Question
•
Your Home Network
Hey Xfinity, so this issue has been going on for months with too many users including myself. At what point do you think it’s a YOU problem NOT a users problem? Everything Iread from YOU and suggestions to fix is the ultimate insanity wheel, doing th
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
Question
@Brepoppy Thanks for reaching out to us about your mobile service. I would be more than happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. Here are the de
DO NOT USE MOBILE SERVICE
I have had the same phone number for 10 years. Once I got a new phone Xfinity told me my account has been closed for 7 months due to non payment. I was told this without a warning!! I had paid my account every month without delay! I ran a business from my phone and everything is connected to that nu
Question
Since this is an on going issue, Xfinity needs to investigate on their end
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Not Accessibility/disability related. Moved to Email.
Help to access my email Alreay signed into account
Already signed into my email account Need to access it
Question
Saw my upload speed drop to 20 Mbps on the TP-Link Deco app's built-in speedtest. Power cycled the modem. Rewired the ethernet cable to my laptop so that my laptop leases the public IPv4 instead of my Deco router. Ran speedtest.net. Got 312/7 with Co
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
Question
Not Accessibility/disability related. Moved to Email.
Email account access
Trying to get into Comcast’s email account that was transferred to yahoo without my knowledge
Question
@XfinityJeffB This isn't going to fix it. Going through and figuring out every single e-mail or e-mail address I want to keep.
Getting hundreds of spam e-mails. What are you doing to stop this?
For the past week I have been getting 100's of e-mails daily that are spam, phishing, things I have not signed up for. I talked with someone last week and they said it would be fixed. It continues. I will probably be dropping Comcast thanks to the lack of help or the ability to talk with anyone. Oh
Question
Thank you for reaching out to our team about your Peacock activation issue. I know how frustrating that loop can be. If you go to the https://www.xfinity.com/yoursubscriptions link is the activate button available there?
Access Peacock Premium As a Diamond Xfinity member, system fails or loops back
I received an email notifying me that I have an unclaimed free benefit that provides access to Peacock Premium As a Diamond Xfinity member. Attempts in the system fail and the system then loops back to the "redeem" page! End the frustration and provide instructions, please. Thank you.
Question
@user_xmvlgt I’m trying to sign in to Xfinityand it won’t accept my user name or password We can't help you unless you give us more details. How are you trying to access your email? through the website or a third party email app like
I’m trying to sign in to accept your terms for emails but I cannot sign it.It won’t let me
I’m trying to sign in to Xfinityand it won’t accept my user name or password
Question
@user_lmt6bv Here is a link that you can use to program your remote: Pair, program, and factory reset your Xfinity remote
XfinityCarolyn
commented
4 hours ago
to the conversation:
0
0
Tv remote activation
I just replaced the batteries in my tv remote. How do I get it to command?
Question