Xfinity Community Forum

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I have not upgraded my main Comcast address to Yahoo. I have not been told I have to and I probably will not. My "important" mail comes thru this address and I like the filter rules that I have set up here. I did move my "junk" Comcast address to Yah

user_irv6k7

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28 seconds ago

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Anyone who has already gotten the "Invitation to Upgrade"

Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer

Question

user_1jsnvl please send us a direct message, so we can help and follow up on your Xfinity Mobile account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."

XfinityJosephA

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6 minutes ago

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Still waiting for phone 30 days later!!!!!!

Fedex lost the package in transit, over a month ago and declared the package lost. I have put in a ticket over a month ago with xfinity to send a replacment, they have given me three different deadline and all of them are past due. They keep blamming the "backend office". 3 missed deadlines, wont an

Question

@suzanne01748 Thanks for updating your topic ! Be well !!

EG

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13 minutes ago

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COMMUNITY / MANAGED WIFI: Can WiFi in one apartment be disabled?

All units on the property have the Ruckus H550 Access Point. For medical reasons, I need the WiFi turned off in my apartment so that I can set up wired Ethernet connections to my devices. The Ruckus has four LAN ports on the bottom. Property manager says Comcast is telling him this is not possible,

Question

@user_tsv82q Have you had a chance to see if any of those troubleshooting tips apply ? Please reply right here in your topic on these public help forums. Thank you.

EG

commented

16 minutes ago

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Intermittent WIFI

Hello. My modem keeps dropping connection. It happens throughout the day. I have rebooted the modem and checked all connections. I am thinking it's an external wire or connection. How do I have someone check the outdoor connections? Thanks. J

Question

Hi there, @user_tsv82q Thanks for reaching out to us on the Forums! We know how frustrating it is to have the connectivity issues you have been experiencing. I can most definitely assist you with your concerns and get it addressed. We noticed you sen

XfinityRichard

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17 minutes ago

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Intermittent WIFI

Hello. My modem keeps dropping connection. It happens throughout the day. I have rebooted the modem and checked all connections. I am thinking it's an external wire or connection. How do I have someone check the outdoor connections? Thanks. J

Question

@user_v7uaik Were you able to find any outage info on that site or in the app ?

EG

commented

17 minutes ago

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Outages

Constant all day outages. I have school work I can’t ever get done because our xfinity is out the whole day multiple times a month.

Question

user_6vz07g Thanks for reaching out to us about a recent concern with equipment and account issues. Let me take a look at the service address and your account to see what is going on. From the sound of what you said it may be someone tried setting up

XfinityEricB

commented

18 minutes ago

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Possible scam

Beginning of April I received a modem kit with my address but a different unknown name. I still have it because I haven’t had a chance to return it. Then earlier this week I get a letter in the mail. Again, correct address, unknown name. It’s a different name than the name that was on the modem. Tod

Question

Hello, @user_tgilpc Could you please send our team a direct message with your full name and full address? To send a direct message:1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Cli

XfinityThomasC

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18 minutes ago

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Apartment mislabeled as Business Address

I moved into my apartment yesterday and I’m trying to add our new apartment in the app, it labeled it as a business address, when it is an apartment. Any suggestions for this?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

21 minutes ago

to the conversation:

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U

Possible scam

Beginning of April I received a modem kit with my address but a different unknown name. I still have it because I haven’t had a chance to return it. Then earlier this week I get a letter in the mail. Again, correct address, unknown name. It’s a different name than the name that was on the modem. Tod

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

22 minutes ago

to the conversation:

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U

Apartment mislabeled as Business Address

I moved into my apartment yesterday and I’m trying to add our new apartment in the app, it labeled it as a business address, when it is an apartment. Any suggestions for this?

Question

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I pay over $450 a month to Xfinity, they are constantly raising rates and have NO customer service. You can’t talk to a human when you need them. Instead of lining the pockets of executives, you need to provide your customers with the services we pay

user_949wv0

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28 minutes ago

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Why am I not getting abc

I am not getting abc anymore. Why

Question

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Still no ch 1253 on xfinity😠

user_7mpsh7

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34 minutes ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

Question

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XFinity's AI is not aware that this is a required CONVERSION. I remember that when BellSouth did this all that was required was to log in at a specific address

user_ut85y0

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35 minutes ago

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Anyone who has already gotten the "Invitation to Upgrade"

Since I haven't got mine yet and, as a matter of fact, the only reason I know about it is because of this forum. Is there ANYTHING in it that makes it ABUNDANTLY clear that you must accept the "upgrade" and that if you don't you will lose access to comcast email (since the overview link provides zer

Question

kpprad Very sorry to hear about this ongoing Peacock issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign I

XfinityThomasB

commented

40 minutes ago

to the conversation:

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Scripps channel and Peacock service

Morning, My Peacock "upgrade" has not worked on my main new box since you Xfinity "upgraded" my cable box. Spoke with customer support over 3 months ago a few times, they told me the service should be available but the main box says I need to upgrade and pay for Peacock upgrade but CSP said we shoul

Question

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Apartment mislabeled as Business Address

I moved into my apartment yesterday and I’m trying to add our new apartment in the app, it labeled it as a business address, when it is an apartment. Any suggestions for this?

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Customer Service

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Hello @c.newborn, thank you for taking the time to leave a post. Sorry to hear that you’re experiencing issues accessing your email while you’re out of the country. I completely understand how frustrating that can be, especially when you

XfinityMarshante

commented

47 minutes ago

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CN

help emporarily Blacklisted

I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?

Question

I am having the same issue. I have checked multiple times in the membership rewards and the peacock offer is not there. I am a platinum member.

Elliottdodd

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50 minutes ago

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platinum member can't activate peacock

Hi, I am a platinum member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!

Question

CN

* temporarily blacklisted help

c.newborn

commented

54 minutes ago

to the conversation:

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CN

help emporarily Blacklisted

I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?

Question

CN

help emporarily Blacklisted

I'm traveling out of the country and connected to the WIFI at the condo I'm staying at. now my devices are not connecting to email accounts. with a temporary blacklist notification. Even disconnecting from that WIFI I can not connect. How do I resolve this?

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Customer Service

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Not honoring promotion

I signed up for mobile, called and verified I was eligible. The promotion was for $10 a month for the first line for a year. I received my first credit per the offer and now I have a full price bill. I called xfinity and they said because of my internet, I don’t qualify. Each representative I spoke

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Plan

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