Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (436.1K)
URGENT REQUEST 2GBPS X RANK ELITE MEMBER HERE
Good Evening, I am currently a X Class Member with the 2GBPS Plan and Xfinity Mobile unlimited. I have Nest Security Cameras and some of them are constantly disconnecting with my current XB7 modem, which cannot support or optimize the highest priced and strongest 2GBPS plan I am on. My Mom is stress
Question
•
Your Home Network
Accepted Solution
That answers my question. Thx
Xfinity support
I already took advantage of the introductory 3 month promotion. I just purchased an Apple computer and want to take advantage of an additional 3 month promotion. How do I do it?
Question
Pedestal
There are 2 pedestal in my front yard. One is visible from the front of the house and the other one is on the side of the house. The pedestal in front of the house is damaged and eyesore. For now i would like to switch the cover or replaced the damaged cover. How can i have someone replaced or switc
Question
•
Customer Service
Xfinity customer in Houston getting same issue accessing Tesla. Can access app and web from phone or from my work VPN, but otherwise if I'm coming from Xfinity Home Network I get Access Denied Reference #18 with . and a string that changes each time
Access Denied
Since two days, I get the Access Denied Reference #18.a7d02e17.1770745420.12d4edd7 error whenever I visit tesla.com from any device connected to my Xfinity home. I can successfully access these sites when I am outside of home. Please help.
Question
@user_lgmshu A. Do not see any "Direct Message chat" icon In the upper right corner where your avatar is
Losing patience and trust
Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be
Question
@user_0ed754 I have not gotten any Yahoo mail for a week. I get it on my phone but not on my computer. Have you migrated your @comcast.net email account to Yahoo! Mail? Have you made any changes to the servers on your phone? such as de
Yahoo email
I have not gotten any Yahoo mail for a week. I get it on my phone but not on my computer.
Question
2GBPS download and 300MBS upload not working after upgrade
My account is provisioned for 2 Gbps download/300MBS upload, I am not seeing any change in speed from the 1Gbps tier I had. My Hitron CODA56 shows an OFDMA Upstream Index 0 in OPERATE status, but my upload is capped at 60 Mbps. Please push the Next-Gen/Mid-Split provision to my device to unlock the
Question
•
Your Home Network
@mariabruja please help been trying for a while, nothing works is there a you tube video? @BruceW provided the solution in the link he posted above.
how to add a contact to a group in Xfinity contacts?
I have a name in my contacts that I now want to add to a group I already have set up. How do I do that?
Question
@Tbrown56 My email is still not loading current emails since 1/29/2026 after taking the forwarding email link off. Clear your cache and cookies. Sign out. Close your browser. Then start a new session.
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
Question
Xbox live
I never had this problem with you guy till this update I can’t even play Xbox it’s crazy I’m about to go to a different provider cuz I can’t play lag all the time 60 to 70 ms latency it’s crazy I called you guys 9 times and had every one come out to look at it even the top guy in pa came out and che
Question
•
Your Home Network
@Chelmsford9 thank you for letting us know! I am glad that it is working. Is he only getting prompted when signing in online or on a 3rd party app?
can't send email
Recently comcast is making me change password constantly. After that I cannot send emails through Outlook. I can receive emails. Spent hours on phone each time. Today it cannot be resolved. think i need to get to advanced settings but it is grayed out and can't select it. Help
Question
What sort of place do you live in? If you're in a single family house or small building it's probably Comcast's problem. If you're in a high rise or larger apartment/condo complex it might be your landlord's or the condo association's problem.
Internet speed SLOWs every evening
I recently upgraded my router/modem from Xfinity. I have the 1.2G plan. Consistently during the last two weeks I test my internet speed during the day and get 100% or more of my plan. But every day when I am home the internet drops to around 300mbs (average below 30% of my speed plan any time I run
Question
Hello, it looks like it has started up again; no weather-on-the-eights for Santa Fe. This happened occasionally in the past year. There's nothing wrong with the cable box. Maybe Xfinity didn't pay their franchise fee?? LOL! I would like Weather on th
No local on the 8 weather channel
No local weather (local on the eights) on the Weather channel for the last week.
Question
Hey, thank you. I scrolled ahead to next week, and the guide listings were correct. Thank you for reaching out. I am sure this must be annoying to others as well.
Guide listing incorrect for MeTV+
The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).
Question
XRE-03121/03062
Constant issue of codes XRE-03121/03062. This has been going on for 3 weeks (actually longer). Tired of the app telling me to unplug my box and check my cables in a constant loop. Sometimes it fixes it, sometimes it doesn’t, but I guarantee I’ll have the same issue again tomorrow. XFINITY I’m tired
Question
•
X1
I did this last week and nothing has happened.
Worst Costumer Service
Hello, my name is [Edited: "Personal Information"]. I have had the worst Costumer Service experience with Xfinity. My husband bought a phone because his died, we canceled our services, we returned two phones and never received a box or label to return the phone we bought. Now Xfinity says we owe the
Question
Thanks again for reaching out here on our community forums in regard to the issue you were having while trying to redeem your free Peacock Premium offer. I'm happy that you were able to gain access to the offer after finding that old Peacock account
Peacock premium not showing up
As a Diamond member I should be getting Peacock for free yet when I clicked on the link to get it the page said my account isn’t eligible. Please fix this.
Question
Thank you for reaching out to us @user_1py6wl! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessaryClick the "Direct Messaging" icon or https
Xfinity not honoring offer on my most recent invoice
On my most recent invoice in green text read the following: "Internet: 2 Gig $115.00 Includes a 60 month $15.00 Guarantee Discount that will end on Nov 11, 2030 Includes a $10.00 Automatic Payments and Paperless Billing Discount" I engaged a live chat agent, presented the offer, and was told it coul
Question

I am having the same issue. Diamond member and no offer to Get Peacock Premium at no extra cost.
user_ffxdex
commented
1 hour ago
to the conversation:
0
0
Free Peacock Premium
I am having this exact same problem where my Peacock is gone after changing service levels. Even the advance technical support team cannot resolve. I am told Diamond status == Free Peacock Premium. However, that reward is not available for (or the technician to select). Can I get some help??? I was
Question