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Bill Pay fails
For months I am unable to pay my bill. All methods fron the Xfinity web site. All I get is a 'sorry' not working now. After suffering thru the phone robotr I got in touch with a live person. Again system code never repaired. I was given a web site to use, & it too fails. I have followed all troubles
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Account Error Codes
I am trying to sign up for an Internet plan. Whenever I select "Account and Identity" or "Upgrade your plan", I get an error code saying "Something unexpected happened". Can you help me fix this?
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Your Home Network
Disconnect Service Moved out of the Country
I have moved out of the country and do not have a way to call Xfinity or schedule a callback. I need to disconnect my service.
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Customer Service
Good morning, my Internet is off and I would like to know if I can make a payment arrangement because I do work from home and I need the Internet service on?
Payment arrangement
My bill is past due I was on a payment arrangement but missed payments now my service is suspended. I absolutely cannot afford to pay to amount. I really need to get back on a payment arrangement. Is there anything anyone can do? If not I will have to go to another provider. I cannot afford this I n
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Thank-you - I now see the Xfinity Chat icon.
Bill Pay fails
For months I am unable to pay my bill. All methods fron the Xfinity web site. All I get is a 'sorry' not working now. After suffering thru the phone robotr I got in touch with a live person. Again system code never repaired. I was given a web site to use, & it too fails. I have followed all troubles
Question
user_zhoplq Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the issue you're having with your email. If you go to your Xfinity Email are your emails showing up there? Also, how do you normally access your
email help
My emails are disappearing and also NOT going into inbox I am finding them everywhere or NOT at all I want to speak to someone who will send me tech help to my home
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email help
My emails are disappearing and also NOT going into inbox I am finding them everywhere or NOT at all I want to speak to someone who will send me tech help to my home
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Customer Service
When I attempted to call and discuss the problem, the first CS rep I talked to told me she had to transfer me to the home security department. The account is under both my girlfriends and my name and the first CS rep was able fo figure that out.&nbs
Door sensors require battery replacement in a week!!!
I've had first motion sensors and now door sensors that are chewing through batteries in a seek. They came and replaced the problem motion sensor and now I have 3 door sensors, all of which are going through batteries in days or weeks. I'm about ready to have the system removed this is such a pain i
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@user_ls1u5o, we continue to work on trying to get a deal on this programming that is fair for our customers as well XFINITY. We understand the desire for NFL programming, and hope an agreement is reached.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Thank you for understanding? Who understands. Not Xfinity.ill be cutting the cord and getting nfl premium. Everyone should. Save money and get the programming that xfinity is incapable of providing even at their ridiculous prices.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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user_5v2qfn I would be reaching out if I were in your shoes too! Our team is happy to see what details we can find and help get this resolved. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Clic
False billing
I recently got a collection on my credit report from a bill that I paid back in 2023. I went to the branch Returned my equipment and paid in cash in two years later it pops up on my credit report. I need help with this. Can you guys get it? Erased off my credit report
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False billing
I recently got a collection on my credit report from a bill that I paid back in 2023. I went to the branch Returned my equipment and paid in cash in two years later it pops up on my credit report. I need help with this. Can you guys get it? Erased off my credit report
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Billing
Where do I go to check credit card information
please take my new credit card info
I have been trying for two hours, via three phone attempts plus online searches, to give xfinity my new credit card info.
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@XfinitySean I have sent that message now! Thank you again!
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
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Greetings, @user_1dtvry! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these cable lines. You have definitely come to the right place for assistance.
Making all the money
Your company has become very prosperous over the years, yet you provide the poorest customer service. I’ve had down lines in my yard for 2 weeks and 2 technician appointments that were both no shows. I’m gonna cut you off.
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Hello @user_7d00gs Thank you for reaching out to us. We have a few options for this assuming the account is eligible. We have one time payment arrangements or installment plans for past due balances. Set up a payment arrangement for your past
Bill payment help
I don't get paid until the end of the month and I need help with a payment plan until then so my service don't get turned off please
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Link tv
How do I link my TV to watch Discovery Go? I have a code that popped up...
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Sign-In and Account Management
DaveSP We can help. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and paper) icon. In
XfinityPeterH
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Disconnect Service Moved out of the Country
I have moved out of the country and do not have a way to call Xfinity or schedule a callback. I need to disconnect my service.
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