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@Seth_76 Can we check back with you in a week?
New line replacing old line
Hi is there a number to call directly about replacing an old cable in? I have a walkway with some flat rocks and need to know if I need to take them up before they come out to lay the new line to cross over to the house and box. Thanks
Question
@Bruisedwater The initial one was an unsolicited DM, which is why I am now inviting you to go ahead and send a DM that includes your full name and the address you are trying to set up services.
New account created - can't access "account and identity" or "update contact info".
I'm a new customer that just created a new account an hour ago so I can buy the internet bundle deal, but every time I click on the "account and identity" or "update contact info" tab I get the "something unexpected happened. try refreshing the page." error. I tried using chrome, firefox, and intern
Question
@XfinityBillie I already did that yesterday after I created this first post. No response yet.
New account created - can't access "account and identity" or "update contact info".
I'm a new customer that just created a new account an hour ago so I can buy the internet bundle deal, but every time I click on the "account and identity" or "update contact info" tab I get the "something unexpected happened. try refreshing the page." error. I tried using chrome, firefox, and intern
Question
No. It says I am on the schedule but not date.
New line replacing old line
Hi is there a number to call directly about replacing an old cable in? I have a walkway with some flat rocks and need to know if I need to take them up before they come out to lay the new line to cross over to the house and box. Thanks
Question
@Bruisedwater I'm sorry to hear that you are running into this error. Our team can also help you with getting the services set up! Please send our team a direct message with your full name and address.To do so, click on the chat icon located at the t
New account created - can't access "account and identity" or "update contact info".
I'm a new customer that just created a new account an hour ago so I can buy the internet bundle deal, but every time I click on the "account and identity" or "update contact info" tab I get the "something unexpected happened. try refreshing the page." error. I tried using chrome, firefox, and intern
Question
I'm glad to hear you're already on the scheduled. @Seth_76 Our team can also follow up with you to see how things go. Do you know the date or timeframe the work is scheduled to start?
New line replacing old line
Hi is there a number to call directly about replacing an old cable in? I have a walkway with some flat rocks and need to know if I need to take them up before they come out to lay the new line to cross over to the house and box. Thanks
Question
@XfinityBillie I choose the internet services that I wanted, which leads me to a webpage asking me create an xfinity account, which I do. It then takes me to a webpage that ask me to verify my DOB. I entered it in and I get an error message, which y
New account created - can't access "account and identity" or "update contact info".
I'm a new customer that just created a new account an hour ago so I can buy the internet bundle deal, but every time I click on the "account and identity" or "update contact info" tab I get the "something unexpected happened. try refreshing the page." error. I tried using chrome, firefox, and intern
Question
Comcast fraud
My Condominium has a 5 year contract with Comcast. Name: Sarah Wasserman 3300 S. Ocean Blvd Palm Beach Fla 33480 Apt 101 S I signed up for WiFi with Comcast for this service but you have un-equivocally demanded payment. I can send you the contract for Meridian Condominium has with your company. I am
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Billing
I am on the schedule for them to come out soon so there is nothing to schedule.
New line replacing old line
Hi is there a number to call directly about replacing an old cable in? I have a walkway with some flat rocks and need to know if I need to take them up before they come out to lay the new line to cross over to the house and box. Thanks
Question
user_rfbq8r Hello! Thanks for creating a post for us on our Xfinity Forums for help with closing the accounts. I'm sorry that you need to cancel these accounts, but I understand life needs and would be happy to assist you with both items. Can y
cacel
Hello, I need assistance from an official employee to completely cancel both my residential internet service and my mobile line. I want to process this before my next billing cycle. Please reply and invite me to a private direct message so I can securely share my account information. Thank you
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Bruisedwater Hmmm, that is odd. Just to clarify, the issue is when you are trying to set up the account? Are you trying to create a user ID prior to setting up services?
New account created - can't access "account and identity" or "update contact info".
I'm a new customer that just created a new account an hour ago so I can buy the internet bundle deal, but every time I click on the "account and identity" or "update contact info" tab I get the "something unexpected happened. try refreshing the page." error. I tried using chrome, firefox, and intern
Question
@XfinityBillie I cant select the services because it brings me a page to verify my date of birth, which I assume I have to update in the "account and identity" tab.
New account created - can't access "account and identity" or "update contact info".
I'm a new customer that just created a new account an hour ago so I can buy the internet bundle deal, but every time I click on the "account and identity" or "update contact info" tab I get the "something unexpected happened. try refreshing the page." error. I tried using chrome, firefox, and intern
Question
@Seth_76 My apologies as we do not have a direct number for the technicians, but our team can help set up that tech to come out for that line. I would recommend moving any obstacles, including your flat rocks, to facilitate the technician's work. Can
New line replacing old line
Hi is there a number to call directly about replacing an old cable in? I have a walkway with some flat rocks and need to know if I need to take them up before they come out to lay the new line to cross over to the house and box. Thanks
Question
steven.r1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are having a difficult time reaching an agent, not to worry though, our team can help you to see what promotions are available for
Loyalty Discounts Expiring
I have loyalty discounts set to expire and i cannot get a hold of an actual person to discuss extending them. I called your alleged customer service number at 1-800-934-6489 - the bot said please hold and nothing happened after that - i have been on hold for over a half hour- no wait music - no prom
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Loyalty Discounts Expiring
I have loyalty discounts set to expire and i cannot get a hold of an actual person to discuss extending them. I called your alleged customer service number at 1-800-934-6489 - the bot said please hold and nothing happened after that - i have been on hold for over a half hour- no wait music - no prom
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Billing
user_9h7roq Hello, thank you so creating the post and reaching out to our Xfinity Forums team. I love that you have been with Xfinity for 36+ years and I am extremely grateful that you have been with us that long. I am terribly sorry to read of the t
To file complaint
My name is Mary [Edited: "Personal Information"], phone number is [Edited: "Personal Information"]. I am a very, very upset customer and have been a customer for 36 years. I called on Monday 6/8/26 regarding my high cable bills. After, speaking with rep that could not help for over 1 hour the phone
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Thanks! I wasn't sure if they would move the flat rocks as it is for a pathway between my home and the neighbors. They are not huge rocks, just flat rocks for walking and maybe they can go under them or move them. Would be nice if there is a number t
New line replacing old line
Hi is there a number to call directly about replacing an old cable in? I have a walkway with some flat rocks and need to know if I need to take them up before they come out to lay the new line to cross over to the house and box. Thanks
Question
Sure. Is there a way to find out what date they might come out?
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New line replacing old line
Hi is there a number to call directly about replacing an old cable in? I have a walkway with some flat rocks and need to know if I need to take them up before they come out to lay the new line to cross over to the house and box. Thanks
Question