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Ion

Why is the Ion station so fuzzy? All the other channels are fine.

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Hello @user_y7qvr9, I hear you loud and clear! I want to start by thanking you for your 17 years of loyalty. We know your time is incredibly valuable, and we are more than happy to help address all of your concerns today. May I know more about what w

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Answering System

I have been a customer for over 17 years now. I am so unhappy with the customer service system that you now have! I am thinking about dropping you as an internet service provider. I have already dropped your cable and picked up FUBO. There are other internet service providers out there. You make it

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Hello @user_qg1mre, and thanks for sharing the additional concern in respect to your own connection here on our Xfinity Community forums.  As we asked the original poster on the thread, we'd like to learn a little more about what you're exp

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Constant internet drops

I'm very frustrated with our internet service. I get constant internet drops that last 1-2 minutes and always happens at the most inconvenient times. PLEASE FIX THIS PROBLEM

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Thank you, @user_yjl0eq, for taking the time to share your experience and work with us on this matter.   After reviewing the account, we were able to confirm that only the changes you requested were completed and that your billing reflects th

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Deceptive business practices

Today’s interaction with agent trying to sneak in an extra $15.00/month speed upgrade. Unacceptable! Caught red handed! --- Conversation on 08/15/2026 --- Customer [Edited: Privacy] (10:53 am): Add sports package Xfinity Assistant (10:53 am): To add the More Sports & Entertainment package, you can c

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Hello @user_p5omeo thank you for reaching out to us! Do you by chance know what model modem you have?

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wifi pro extender

i recently got my gateway modem replaced and now my pro wifi extender will not activate. the chat has not been helpful and wants to send a technician when i never had problems with my previous modem and extender connecting, they claim i have network intermittency issues now.

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Closing a 4 month old thread.

 commented 

1 hour ago

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Xfinity email

I received an email pretending to be from xfinity. Said xfinity email was going away April 14th and wanted me to click on something to upgrade. I didn't click on anything. I have heard that xfinity will be no longer support Xfinity email but don't know when. My question is, when is Xfinity email goi

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@N-jforever I need to rest my password to what is was before how do I do this? https://xfinity.com/password 

 commented 

1 hour ago

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Password for email

I need to rest my password to what is was before how do I do this?

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@user_w20url I thought I had to switch to the Yahoo platform. It is absolutely horrible! I want my old email back! It doesn't update correctly so I can't be sure I'm getting my emails. This is my main email that I do everything important through an

 commented 

1 hour ago

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Yahoo email

I thought I had to switch to the Yahoo platform. It is absolutely horrible! I want my old email back! It doesn't updated correctly so I can't be sure I'm getting my emails. This is my main email that I do everything important through and now it can't count on it. Is there a way to to go back to the

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Hello @theronleany, and thanks for reaching out with your concerns on our Xfinity Community forums! I can understand how disruptive that would be, especially if the connection is dropping during work, streaming, gaming, or video calls. We'd like to l

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Constant internet drops

I'm very frustrated with our internet service. I get constant internet drops that last 1-2 minutes and always happens at the most inconvenient times. PLEASE FIX THIS PROBLEM

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@derran​ I just figured out how to do this after 20 years of having an ALL-CAPS NAME! Usually, it's not a big deal but when you are dealing with certain people/subjects via email and your name is ALL-CAPS IT LOOKS LIKE YOU'RE YELLING - NO MATTER WHAT

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Email name defaults to All Caps and want to change that

I want to make my name in e-mails just have capital letter for first letter of first name and last name. I can not find anywhere how to do that. Currently all my emails come from DERRAN [Edited: "Personal Information"] which is very awkward.

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@BPix thanks for taking the time to post on our Xfinity Community Forums page. You cannot port a number from Number Barn to Xfinity Mobile if it is a virtual telephone number, as porting of virtual numbers is not supported. You might be able to chang

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Mobile Compatibility with NumberBarn numbers

I recently added a mobile line on Xfinity Mobile with a new phone number. I was told by support there was no way to select that number but it was assigned according to billing address. I was also unable to see what the assigned number was prior to activating the line. The number assigned is a comple

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Understood and DM sent Thank you.

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Deceptive business practices

Today’s interaction with agent trying to sneak in an extra $15.00/month speed upgrade. Unacceptable! Caught red handed! --- Conversation on 08/15/2026 --- Customer [Edited: Privacy] (10:53 am): Add sports package Xfinity Assistant (10:53 am): To add the More Sports & Entertainment package, you can c

Question

Hello @user_qzehjn Thank you for reaching out here on Forums and sharing those details. I can see you've already gone through several troubleshooting steps, including adding the number to your contacts, disabling call blocking features, and confirmin

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Receiving calls from Corrigan Correctional in CT

I am seemingly not receiving any calls from someone in Corrigan in CT. I’ve added the number, turned off all spam/blocking settings, and prepaid for calls so they’re not coming through as “collect calls” yet I am still not receiving them. I've tried to sign up for other services but apparently the S

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