Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (513.5K)
Modem never received
Hello, I opened a new account with Xfinity more than 3 days ago, and have not received my new modem to activate my internet
Question
•
Your Home Network
Peacock premium plus activate
I can't activate my peacock premium plus
Question
•
Channels and Programming
I seem to get spoofers on the line instead of real employees. I have sent letters and filed complaint with FCC. The best I’ve had so far isn2 voice mails and 1 return email. I returned a phone that was never recorded, brand new. Then had to pay for t
Open Port for Port Forwarding isnt appearing
I recently opened a port for a Minecraft server and was operating normally until today. When I attempt to view the active port it shows up as blank on my mobile app. When I attempt to reopen the port it shows my PC as not an option for a device. If I select another device it shows that the port is a
Question
@XfinityRay sent a direct message with required details, let me know if u need anything else.
Cant access xfinity rewards from last 8 months
Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w
Question
Yet there is suppose to be new daily prizes all those where released on the 20th nothing new has been released on a daily basis i am an elite member. It says specifically new items daily not same ones we posted on the 20th. The screen has changed onc
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
Question
Recurring Signal Collapse / Massive Uncorrectable Errors (Outside Plant Issue)
Hello, I need help addressing a recurring signal collapse on the outside plant in my neighborhood. This issue began after two consecutive service outages last week. I have already verified all internal coaxial connections and completely bypassed all splitters. The issue is happening before the drop
Question
•
Your Home Network
I sent a direct message with required details, let me know if u need anything else.
Cant access xfinity rewards from last 8 months
Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w
Question
First of all, I sincerely doubt that you are an "Official Xfinity Employee". You are likely another AI bot. Secondly, the Xfinity app is useless because it just tells me that services "may be unavailable due to an issue with our network".
Why is Xfinity Customer Support an AI-looping dystopian nightmare?
I live in Folsom, California and have had an outage all day, since 930am, and it's now 9:50pm. We got a text notification of the outage and an estimated resolution time of 11:55am. After that, further notifications failed to provide a resolution time. -- Xfinity AI assistant is useless, it just keep
Question
I did contact Netflix directly. Netflix was able to remove the incorrect email address from the Xfinity/Netflix activation. They specifically told me that Xfinity now needs to send or generate a new activation link so I can connect my correct email a
Netflix Activation Link - Wrong Email Used
I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.
Question
Thank you for reaching out to us on our community forums @user_590d8o! If you were expecting new rewards to appear each day and you're continuing to see the same offers nearly a week later, that would certainly raise questions about whether the Xfini
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
Question
Tisirin Service interruptions are never a good experience for anyone, so I can relate with your sentiment. The Xfinity app is the best way to stay up to date with any notifications about them as they are the same updates any representative can see. T
Why is Xfinity Customer Support an AI-looping dystopian nightmare?
I live in Folsom, California and have had an outage all day, since 930am, and it's now 9:50pm. We got a text notification of the outage and an estimated resolution time of 11:55am. After that, further notifications failed to provide a resolution time. -- Xfinity AI assistant is useless, it just keep
Question
Why is Xfinity Customer Support an AI-looping dystopian nightmare?
I live in Folsom, California and have had an outage all day, since 930am, and it's now 9:50pm. We got a text notification of the outage and an estimated resolution time of 11:55am. After that, further notifications failed to provide a resolution time. -- Xfinity AI assistant is useless, it just keep
Question
•
Customer Service
Hey @user_e07cl3. Thank you for taking the time to reach out via our Xfinity Community Forums page. With the Netflix activation, have you attempted to reach out directly to Netflix to update the email address? Do you know the incorrect email that was
Netflix Activation Link - Wrong Email Used
I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.
Question
Good evening @user_09s6sg, and thank you for reaching out on our Community Forums to bring this to our attention, we appreciate it as we take matters like this seriously. We are sorry to hear about the frustrating experience as this is never what we
Impossible to cancel
I use to enjoy Xfinity services for many years. Today I called them to cancel my services because I am moving to the Philippines, and that is completely reasonable. I explained my situation to the Xfinity representative and they transferred me to another line, then another line, then another line. I
Question
Complaint again
Every day we have internet access issue (Gateway, most expensive) and cable/ streaming problems (freezing, repeating, channels changing on their own). Service overall for cable and internet is totally unacceptable, especially for the price we pay. 20+ year customers and it's impossible to get anyone
Question
•
X1
If course they couldn't add someone from other dept rewards dept said nithing she coukd do. Told me I rented a movie on the 20th and the same movie on the 27th funny only shows on my end that I rented it once and it was 5.99 I was using the clipped c
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
Question
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
Question
•
Customer Service
Impossible to cancel
I use to enjoy Xfinity services for many years. Today I called them to cancel my services because I am moving to the Philippines, and that is completely reasonable. I explained my situation to the Xfinity representative and they transferred me to another line, then another line, then another line. I
Question
•
Customer Service
HI there, Elmy! Thanks for reaching out about your Xfinity Membership Benefits. We appreciate that you moved with us and that you have been part of the family for so long! I will need to check your account to find out why that is happening. We will g
Cant access xfinity rewards from last 8 months
Hello, I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it w
Question
@user_3ln0fg I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting s
XfinityDena
commented
34 minutes ago
to the conversation:
0
0
upload speed
My upload speed stinks! I lease an XB8 directly from Xfinity on the 1 GB tier, and this afternoon when the tech was here to look at why my upload speed was only at 3.19 mbps, he claimed that he made an adjustment that got my upload speed to 61.02 mbps. Since I'm in the Nashville, TN, area, I just re
Question