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That is good to hear @user_7j4suu. Let us know on Saturday how the appointment with the tech went.
Exterior cable box won’t close
I just saw that our exterior cable box is wide open and the cables are exposed to the elements. There are too many cables coming out of it to properly close it and I don’t want to touch the cables.
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user_a9hue6 Our team is here for you and happy to help. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conve
Uncorrectable errors and Critical messages in log
Had this issue about 6 months ago, cleared up but is back again. We lose layer3 during the day and have to power cycle the modem (Surfboard S34), I say layer3 because the connection indicator light on the modem shows connected but there's no IP traffic coming from upstream. Looking at the status I s
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user_5de759 Thank you for letting us know you’re also being impacted by this known issue. Our team is actively working toward a resolution, but at this time, we don’t have any additional updates or an estimated timeframe for when it will
Rewards page error: Cannot read properties of null (reading 'fields')
I cannot receive any of my rewards when trying. I keep getting an error. Dunkin and beetle juice. I javemt had a reward in a long time since the new updated system. Please help.
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@user_sjf9ij We hear your concerns and apologize for the inconvenience. This issue is actively being investigated for a resolution.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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user_120032 Greetings! NOW services are traditionally fully support through the Xfinity Assistant, but we can check to see what bootfile is on the device from our end. Could you please send our team a direct message with your full name and fu
NOW200 not working
I upgraded from NOW100 to NOW200. I did the troubleshooting with the Assistant but my service still gets the old speed after troubleshooting. Please verify that my account is provisioned for NOW200 and refresh the speed provisioning on my gateway. If it’s already provisioned, please open a ticket an
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@XfinityShawn I tried that route 10 days ago; the DM thread stalled out after I got no response to an update I posted several days ago. I'm not going back to square one. At this point Xfinity should have the information you need to fix the problem.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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@user_inuavm I am glad we got your account details explained properly and found out the order to close was indeed already in play. Take care and please come back to us in the future!
Support help while traveling abroad
Hi, I am currently traveling abroad and need an official employee to help me verify if my internet cancellation went through correctly. Thank you.
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JUst be clear, the original issue with the Sfinit website support app saying X!TV: offline still is there, but as I said the service has been working 100% flawlessly since the original install date 4-5 days ago. Internet, cableTV, even the remote vo
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
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I’d like to cancel my service and get refunded for my last month
Hello! I was charged for services this month that I no longer need, I was hoping to cancel my internet service immediately and get refunded for the month of October.
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Your Home Network
user_8cx4tl Hey we'll take it, LOL! In some cases that's what's need to fix the issue. It is not very common to have to go that route, but I'm glad to hear it worked. We appreciate you sharing the outcome, as it helps others in navigating the same is
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
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Hi! Thanks for reaching out to our Xfinity Forum. Please know my team is here to help, and we can absolutely submit a Damage Claim ticket to have this further investigated/addressed. To assist you with this, please send us a direct message. Here are
Formal Complaint Regarding Property Damage Caused by Xfinity Contractors – Immediate Resolution Required
Subject: Formal Complaint Regarding Property Damage Caused by Xfinity Contractors – Immediate Resolution Required To Xfinity Corporate and the Property Damage Claims Department, I am contacting you regarding significant damage to my property caused by contractors performing underground cable work on
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@user_pxsu9b We totally understand you are frustrated with the pace in which the engineering team has taken to resolve this issue. My apologies for the delay and inconvenience in discovering a fix. This unfortunately, does not seem to have a quick fi
Weather Channel Error: TVAPP-0023
This Video Cannot Be Played. We've run into a problem while streaming. This same issue occurred with the Newsmax Channel previously with my Roku Devices. All suggestions ie. Restart Modem and Router, Delete Xfintity Stream App and Reinstall, Restart Roku devices etc. have been tried numerous times w
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user_1zjqqt Thanks for the update. I know it’s frustrating to still be dealing with this after troubleshooting yesterday. As an additional check, please make sure your TV and Xfinity Stream app are fully updated and compatible. You can co
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hi there, @user_nq1xt8. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble redeeming rewards. Let's see what we can do to help! Have you tried clearing the cache and cookies on your browser or attempting
Rewards page error: Cannot read properties of null (reading 'fields')
I cannot receive any of my rewards when trying. I keep getting an error. Dunkin and beetle juice. I javemt had a reward in a long time since the new updated system. Please help.
Question
Formal Complaint Regarding Property Damage Caused by Xfinity Contractors – Immediate Resolution Required
Subject: Formal Complaint Regarding Property Damage Caused by Xfinity Contractors – Immediate Resolution Required To Xfinity Corporate and the Property Damage Claims Department, I am contacting you regarding significant damage to my property caused by contractors performing underground cable work on
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Customer Service
Thank you Kassie. While I was waiting on enginner to repair my issue, I was doing google searches to see if I could better understand what the problem could be. Ironically GROK kept making comments on my searches. t one point it aAsked me what i was
Issue : webite say x1tv is offline, but TV service working fine
Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on
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Thanks, user_6v1gmt, and we look forward to working with you there.
2000/250 Mbps plan stuck at ~60 Mbps upload — no OFDMA channel provisioned on XB8
I am using the post made by user_3b0d4g (https://forums.xfinity.com/users/6a9b8fe08e6b2f40dc997b4c) (https://forums.xfinity.com/conversations/your-home-network/2000250-mbps-plan-stuck-at-80-mbps-upload-no-ofdma-channel-provisioned-on-xb8/6a9b93fecd56d5a37c7b984d) one month ago for the base wording o
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@oguvi2 I'd like to take a closer look at your account to see what we need to do to get this corrected once and for all. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of th
Charged for an account that doesn't exist
I transferred my lines from xfinity mobile back in July of 2026. I received a bill in September 2026 and a bill for October 2026. I've called 3 times so far and the last time I called the customer service rep confirmed that the lines were transferred out in July, but as I was still being charged I c
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WE HAVE TRIED MOBILE, CHROME, OPERA, INTERNET EXPLORER, PONY EXPRESS, UPS, FEDEX, USPS, MOZILLA, CLEARING CACHE, CLEARING COOKIES, EVERYTHING! The problem is back and yes we tried everything, quit stalling asking nonsense and fix it. Where do they
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Rewards page error: Cannot read properties of null (reading 'fields')
I cannot receive any of my rewards when trying. I keep getting an error. Dunkin and beetle juice. I javemt had a reward in a long time since the new updated system. Please help.
Question