Xfinity Community Forum

I want to reinstall my Comcast.net email since I was blocked and sent to Yahoo while recently in Europe. I dont have the necessary password for imap. I dont want and will Not use Yahoo. Can someone help me please? Dwyla

Anon1535907

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4 minutes ago

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comcast.net email

want to log into my comcast.net email

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Quick correction on plan tier before I share the rest — I’m subscribed to Gigabit X2 (2,000 Mbps down / 200 Mbps up), not the standard Gigabit. The percentages in my earlier post understated the under-delivery. Updated numbers below. Understood on th

user_cvxm8s

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5 minutes ago

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Out-of-spec downstream power + documented 48hr degradation — requesting line technician

Good catch — let me give you the full version with everything Winter has gathered. This is the stronger post. Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technicia

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Message sent. Thanks

user_08dk1p

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5 minutes ago

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Unable to see or download billing for last cycle

I am unable to view or download my Xfinity mobile bill for last cycle that ended on April 25th 2026. I have spent hours on calls and chat and even visited the store but no one can provide the bill. One agent said he can see it in other system but when he email, I am not receiving it. How the heck is

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This may be the end of Xfinity for me. This is a shame. I really like Xfinity.

user_hqzsge

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14 minutes ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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Greetings, @user_fdfgxd! Thanks for taking the time out of your day to reach out about the error you see when trying to watch Crunch Roll. I am sorry to hear the new TV box did not resolve the problem. I checked and do not see that our engineers are

XfinityRay

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19 minutes ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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Thanks for confirming! I would be happy to see if we can help with getting you the billing statement copy. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click

XfinityJeniece

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46 minutes ago

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Unable to see or download billing for last cycle

I am unable to view or download my Xfinity mobile bill for last cycle that ended on April 25th 2026. I have spent hours on calls and chat and even visited the store but no one can provide the bill. One agent said he can see it in other system but when he email, I am not receiving it. How the heck is

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I appreciate the detailed response, user_cvxm8s. Let’s move this to a private message so I can check the signal levels on my end. Could you please send our team a Direct Message with your name and service address? Our team can take a further lo

XfinityDilary

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48 minutes ago

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Out-of-spec downstream power + documented 48hr degradation — requesting line technician

Good catch — let me give you the full version with everything Winter has gathered. This is the stronger post. Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technicia

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user_12vius. I’m sorry you’re dealing with buffering on the Xfinity Stream app. Especially since other apps like Netflix are working fine. I can see why that would be frustrating. Since the issue is only happening on Xfinity Stream, it&rs

XfinityDilary

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58 minutes ago

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Continued buffering

Why is my streaming service buffering all day everyday? Netflix does not buffer only xfinity stream.

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Have already tried this and statement is not there for April 2026. thanks, mihir

user_08dk1p

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1 hour ago

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Unable to see or download billing for last cycle

I am unable to view or download my Xfinity mobile bill for last cycle that ended on April 25th 2026. I have spent hours on calls and chat and even visited the store but no one can provide the bill. One agent said he can see it in other system but when he email, I am not receiving it. How the heck is

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Greetings, @user_291ynx! You are at the right place for help with the On Demand content. I need a bit more information so I can best help. What concern are you having with the programming?

XfinityRay

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1 hour ago

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Adult on-demand channels

Adult on-demand content

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Hey there, @jiehall, thanks for reaching out through Xfinity Forums regarding the issues with your email account. Is this the only email that you are having issues with?

XfinityJeniece

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1 hour ago

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Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

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@user_08dk1p I’m sorry you’re running into issues viewing your bill—I understand how important that information is. I’d be happy to help fix this. Can you please try these steps?: Go to customer.xfinity.com/bill

XfinityEva

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1 hour ago

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Unable to see or download billing for last cycle

I am unable to view or download my Xfinity mobile bill for last cycle that ended on April 25th 2026. I have spent hours on calls and chat and even visited the store but no one can provide the bill. One agent said he can see it in other system but when he email, I am not receiving it. How the heck is

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My Xfinity TV Plan

How can I access my Xfinity TV plan? I want to know what channels I have

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Channels and Programming

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user_mpyw5u Hello, I am happy to help. How can we be of assistance?

XfinityVictor

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2 hours ago

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Agent

I need to speak with agent for complex problem

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@user_nbb5hx I’m really sorry this wasn’t communicated to you ahead of time, I completely understand how that could be frustrating or concerning. The installation was completed in accordance with city guidelines and easement requirements,

XfinityEva

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2 hours ago

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Large box installed in my front yard without consent

Crews have been installing underground conduit along my street for several weeks. To my absolute horror, I came home from work today to find a massive, unsightly, obtrusive box in my front yard as tall as I am! No other lot seems to have this monstrosity. I was never informed that this was going to

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user_ssslod Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo

XfinityVictor

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2 hours ago

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Lighting strike took out line splitter for me and my neighbor.

I have done all the trouble shooting inside and the fact that the neighbors that share the same line split on the pole confirms it's a line issue. The odd thing is all my televisions have the channel they were last on playing but will not change channels. I need the i telnet in order to do my job as

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Hi there! I am glad to further help with your channels. We want all of your stations working. The Xfinity app will run troubleshooting and check for any area concerns that are affecting your service. It's always handy to know if there is a network in

XfinityRay

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2 hours ago

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My TV won't connect with CBA and ABC. I get other channels but not those. I get a prompt that says they're working on it

I get a notice 'sorry we're having a problem with connecting and the it switches to another channel

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Hey @user_okltjr, Thank you for visiting our official Xfinity Forums Community support page. Are you having picture quality issues with some streaming apps? We would be more than happy to assist in troubleshooting. Please do not hesitate to create a

XfinityDemitrius

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2 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Hey there, @Ncalv13gmailcom, thanks for reaching out through Xfinity Forums. Did you try any of those steps mentioned by our Expert EG to see if that helped with your connection?

XfinityJeniece

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2 hours ago

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Connecting only in one room

Hello, my internet is only connecting in the living room, and I can't get it to connect in two other rooms. I don't want to be charged for a technician to help because I told them the first time that I would be using it somewhere else

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Hey there, @user_sdbnfu, did you try those steps mentioned by XfinityGabriel to see if that helps with the issue? Are you still having the same issue after trying those steps?

XfinityJeniece

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2 hours ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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