Hi, I would like to schedule the cancellation of my Xfinity Internet service effective September 16, 2026. I have tried using Xfinity Assistant, but I am only being offered a callback. I would prefer to complete the cancellation in writing rather than by phone. Could an Xfinity Support representativ

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti

This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o

I stopped getting emails @comcast.com on my computer and I couldn't connect with the app on my Samsung phone (message said phone version no longer supported or something like that). So, I bought a new phone (galaxy s26) and added the xfinity app from google play store. I've signed in as instructed t

Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe

Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe

I got the following email message from your company. I want to get the $50.00 per month no contract 5 year promotion, but the “fine print” says the promotion is for new customers. AT&T is now running a $50/month promotion. We like your product. Please respond to [Edited: "Personal Information"] Resp

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

I'm seeing intermittent multi-second latency spikes and failed connection attempts to external services, specifically on a hop inside Comcast's own network — not at my modem/router, and not at the destination server. This is NOT a general "my internet feels slow" complaint: I have traceroute/mtr dat

I am at my wits end. I have been a customer for 8+ years. I recently moved to a new address, did it on the phone with a representative, and for some reason, my membership status has not transferred over. Not only that, but apparently it was removed from my old account too. I have been calling for da