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user_p0e2f1 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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user_qf1dns Thank you for your response. We'll be happy to take a closer look at this. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necess
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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It down again right now
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
Question
It is not working. Error message said I have to set up POP access in Comcast email.
migrating to gmail
I have been trying to migrate my Comcast email to gmail through the gmail app. I have allowed 3rd party apps on Comcast, checked the pop server numbers, allowed popups, authentication is verified with my password and at the end before the transfer, gmail says it can't happen at this time. Why not Co
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@XfinityBenjaminM as I noted in a previous post; “ Supposedly the function that allows the printer to connect to 2.4GHz rather than 5GHz can no longer be done manually and it does not work via “WiFi Intelligence”either. I did connect on my ol
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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You are correct the SE has a inbound 2.5GB WAN and LAN is 1GB but speed tests from the UDM itself (configured with the S34) would pull 2300/300 give or take. So im using the same tests via the UDM with the s33. and getting 1400/42 at best and 950/22
2 Gig plan, upload stuck at 40 Mbps since activation, Tier 2 ticket CR262645787 unresolved
I activated a customer owned Arris SURFboard S33 yesterday on my 2 Gig plan. Billing confirms the 2 Gig tier, which should deliver roughly 2000 Mbps down and 250 Mbps up. I am getting about 1.2 to 1.3 Gbps down and only 22 to 40 Mbps up. The upload has never come close to the 2 Gig rate since activa
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user_k1obuv thanks for using the Xfinity Community Forums page to reach out regarding your concerns with the last button. Have you already attempted to visit the following link in order to complete a system refresh?
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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user_xtdt4y I’m really sorry you had that experience. I can understand how frustrating it is to be told everything is set up, only to find out your service isn’t working and then feel dismissed when you go back for help. You deserved clea
Rube sign in person
I went back to Xfinity because my home service was not working after the sales person told me in the store yesterday everything is good to go. I did not get an email. The guy at the Front asked me how can I help you and I told him I said what he said me up SERVICE he goes. Oh you’re wanting to blame
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How do I retrieve my password for the IMAP account comcast ... If you are using Comcast's servers (connect.xfinity.com, mail.comc
How do I get my password for IMAP?
How do I retrieve my password for the IMAP account comcast [Title Edit: "Personal Information"]
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user_vfeek7 Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receivin
Constant Service Interruptions
I work remotely from home.Lately,I have been having service interruptions where it has interrupted my work and now it has been constant last weekend on a saturday I had stop.work because my service out from the 30th until the 31st and all.I got was a $18.69 credit.Today is the 7th and my service int
Question
Rube sign in person
I went back to Xfinity because my home service was not working after the sales person told me in the store yesterday everything is good to go. I did not get an email. The guy at the Front asked me how can I help you and I told him I said what he said me up SERVICE he goes. Oh you’re wanting to blame
Question
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Customer Service
Credit for outages
I have had 6 outages between 5/23/26 and 6/7/26. All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times. My cable wa
Question
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Customer Service
Constant Service Interruptions
I work remotely from home.Lately,I have been having service interruptions where it has interrupted my work and now it has been constant last weekend on a saturday I had stop.work because my service out from the 30th until the 31st and all.I got was a $18.69 credit.Today is the 7th and my service int
Question
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Customer Service
user_opx0nj I would be doing the same if I were in your shoes. We might need to put in a ticket for our back office team to investigate. Please feel free to send us a DM with your full name and address. How to Send Us a Direct Message: Click "Sign I
Not Eligible
Hello I am trying to redeem my peacock premium for employees. I have been an employee for 10 years but when I try to use it it tells me that I am not eligible. How can I get this resolved or who do I need to reach out to?
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Fantasy football requires RED ZONE . This is very important. I will pay extra.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Please help to get my password changed on my comcast account so I can finally login to migrated yahoo account.
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Thank you again @user_c03279 for reaching out to us on the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you
Unable to activate peacock reward
I’m trying to activate the peacock offer I redeemed when I look in my redeemed offers in my rewards I click on peacock and takes me to a Xfinity stream store when I get there it say I have no active subscriptions I spoke with a agent who created a ticket and sent me a email with link to set it up an
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Not Eligible
Hello I am trying to redeem my peacock premium for employees. I have been an employee for 10 years but when I try to use it it tells me that I am not eligible. How can I get this resolved or who do I need to reach out to?
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Customer Service
user_vbv8nh Welcome to our community forum! I use my Xfinity service every day and understand how important it is to have a reliable connection. I appreciate you requesting a credit online: https://www.xfinity.com/support/articles/credit-xfinity-assi
XfinityEmilyB
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Credit for outages
I have had 6 outages between 5/23/26 and 6/7/26. All six times, the cable magically comes back on and my service appointment is cancelled because the issues have been fixed (they were.) I requested credits for these outages but the online system said there were no outages at these times. My cable wa
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