Xfinity Community Forum

Impossible to Cancel Account

How do you cancel service with Xfinity? I have talked to a rep, received a cancellation confirmation email but am still getting invoices for service.

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Billing

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Hi Jeff, theres no splitter connected to modem and coax wall outlet. There are, and yes we have tried swapping. The issues seem to affect all wired and wireless connections at once. And typically it happens more frequently in the evening, but it also

user_x2tzyr

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1 hour ago

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Constant Latency Issues

Internet Often Drops out, latency is terrible and can't play any games. Often disconnecting or lag spiking where anything is unplayable. streaming is ok but sometimes can lag. During the day when trying to work, calls often drop and connection is not reliable. here's some diagnostics (Channel 20 is

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What Abby means is Comcast/Xfinity's email servers are not equipped to generate or use "app passwords". Never have been, probably never will.

BruceW

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2 hours ago

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IMAP password

I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not

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Cancel

Sign up instant charge cancel no answer I’ve tried multiple times with record

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Customer Service

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Cancel my service

As of 4/22 I am canceling all services for Xfinity call me with any questions

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Customer Service

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Oh and I am going to report their unethical practices with billing and lack of response to our State Attorney's General's Office and the State Dept of Consumer Affairs

user_7vfnqi

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2 hours ago

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Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal

i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?

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My email folders didn’t transfer to the new yahoo mail

Missing my Comcast email folders didn’t transfer

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Devices

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I wouldn't bother with a chat or even speaking to someone in a foreign country about anything related to Xfinity. They do not care. We have been overcharged monthly even with a request to fix the issue and nothing is ever done. We turned our equipme

user_7vfnqi

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2 hours ago

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Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal

i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?

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I only have one phone#

I have two email accounts but only one phone , Xfinity won’t let me use my phone number for both, how do I resolve this?

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Sign-In and Account Management

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Thank you. How about the second question--Is there any way to find out when the official prompt will come?

English53

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4 hours ago

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Will I recieve a notification BY EMAIL when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

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@English53, I'm sorry if that was not clear enough for you! No, you cannot upgrade your Xfinity/Comcast email to Yahoo Mail before receiving an official prompt, as invitations are rolled out in phases to specific accounts between June 2025 and 2026.

XfinityChelseaB

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4 hours ago

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Will I recieve a notification BY EMAIL when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

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That doesn't answer either of my questions: 1) Can I upgrade before I receive the prompt? 2) Can I find out when the prompt will come?

English53

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4 hours ago

to the conversation:

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Will I recieve a notification BY EMAIL when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

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I am glad to hear you are not experiencing any issues sending/receiving from the Xfinity Email and the client @user_7363ce. If you are having issues sharing articles and more, it could be outside our scope of support. Do you happen to know the email

XfinityDemitrius

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4 hours ago

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Xfinity support

A specific example: if I click on share icon from a zine article>email icon-opens format for sending email, I just add my address & hit send. Email never arrives to inbox or spam. Disappears to where? Recently changed from POP to IMAP format, but Email problem remains. Going on 2yr. Email x20+years

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Aloha, sometimes I can send emails to myself, like if Im composing one, and include myself on the address line. Forwarding emails never reach me Thx for your outreach

user_7363ce

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5 hours ago

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Xfinity support

A specific example: if I click on share icon from a zine article>email icon-opens format for sending email, I just add my address & hit send. Email never arrives to inbox or spam. Disappears to where? Recently changed from POP to IMAP format, but Email problem remains. Going on 2yr. Email x20+years

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Greetings @user_h7n1ib, thank you for taking the time to post on our Xfinity Forum. We appreciate you for taking the time to share your experience with us and bringing these concerns to our attention. We’re sorry to hear about the frustration

XfinityMelinda

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5 hours ago

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Technician installing my new security panel without giving me advice

I recently book a technician named Ola to my house just to connect my cameras again, which has been installed. He came to my house, never asked me for permission to change my security panel from Honeywell to Xfinity, which I had no idea until he installed that on the wall and he said it’s much bette

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@English53, Once you’re eligible to upgrade your comcast.net email account to Yahoo Mail, you’ll see a prompt to accept Yahoo’s terms of service when you securely sign in to your email at connect.xfinity.com.

XfinityChelseaB

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5 hours ago

to the conversation:

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Will I recieve a notification BY EMAIL when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

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I looked at the upgrade link you mentioned, but it doesn't answer my question. It's about how to proceed once one receives an email about the migration. My question was whether I could do the migration before I receive that email. May I? And if not,

English53

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5 hours ago

to the conversation:

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Will I recieve a notification BY EMAIL when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

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user_un7jlg, Yes, we would reverse any unreturned equipment charges once the device is received. If you visit the local store or UPS, you will receive a receipt with the serial number of the equipment for your records.

XfinityVianney

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5 hours ago

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Can't Return Equipment

I have been unable to return the equipment because it never listed it as an option on the returns page. Now I have been charged for it.

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Service interuption

Our power momentarily went out now our xfinity service is out. I’ve tried to unplug and replug in the power cord

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Channels and Programming

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Technician installing my new security panel without giving me advice

I recently book a technician named Ola to my house just to connect my cameras again, which has been installed. He came to my house, never asked me for permission to change my security panel from Honeywell to Xfinity, which I had no idea until he installed that on the wall and he said it’s much bette

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Customer Service

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