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email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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Sim Unlock request
I bought my iPhone 17 Pro (unlocked) from Apple directly fully paid last Sept and activated it with Xfinity. Last Nov 3, i lost my device and Xfinity advised me to file a claim with Assurant. Assurant then sent me a replacement device and Xfinity activated it. When I tried to add my international es
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Devices
Cancelling service
Hi I need to cancel my service completely, the Xfinity account number is [Edited: "Personal Information"] . I couldn't call on phone because of disability. Thank you!
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Customer Service
Hello, @user_0g65k4 thank you for reaching out over Xfinity Forums. That is a great question regarding new customer eligibility. Yes, you would be considered a new customer, this designation is restored 90 days after an account has been closed. With
New customer question.
I’ve previous had Xfinity over 5 years ago under my name and moved and now im moving back. Would I be considered a new customer again since it’s been so long that I had an account
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Hey there, @agrant117, thanks for reaching out through Xfinity Forums regarding your connection concerns. I rely on my connection for work and I know how important it is! How is everything going with your connection? Have you tried any of the trouble
hitron coda56 ofdma upstream overview disabled
Title. My plan is 1100 down and 35 up, but tests say ~600 down and 4 up (yesterday
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Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Billing
Thank you for reaching out to us here. Was that issue only occurring on that Playoff game?
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
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There is what appears to be an old phone line hanging from a telephone pole, down across two trees, leading all the way to the ground, and lying across the driveway, at 90 La Mirada Ave, Oroville, CA 95966.I do not know if this is a live wire. Please
Direct message
I have tried to cancel my service over and over. I have an email from August 2025 saying g it’s been cancelled but you still charge me. I’ve online chatted and tried to cancel ag d again told it was canceled. But you still charge me. I don’t live at the address and don’t need your service!
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Nope, sorry. I'm not an employee. Seems that the NOC / engineering is on another planet somewhere, as are many things Comcast....... I escalated this to the corporate employees here. That's all I can do.
Routing Issue
I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from
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Hello @SLBW, thank you for taking the time to leave a post. Sorry to hear you are experiencing issues receiving password reset emails. If you could send our team a direct message with your full name, the name listed on the account (if different
I am not getting password reset emails from external vendors.
For the past two months I started not receiving password reset emails. I tried different browsers, not using third party providers and check the email limit. Help - nothing is working.
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@EG Do you know how I can report this more quickly? I've been looking for a number or something all day and these forums seem the most promising and, to me, that seems like bad customer service. This issue is affecting the operations of a business.
Routing Issue
I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from
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The printer supports WiFi and is designed to work on the 2.4GHz frequency band only. It does not support the 5Ghz band. However, the modem is supposed to be dual band and autonegotiate isn't it? It did work with the previous modem from X
WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
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Mobile Activation Mess
I feel like there are about 3 people that work at this company, with the efforts they put into keeping a huge wall of separation between customers and support. I just tried to activate my new mobile line. No easy feat given the fact that the QR code that came with the phone actually directed me to a
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Plan
Wow. Haven't seen one like that in a long while. That's quite a routing loop going on there between .45 and .46. The reps here will need to escalate this right to the NOC / network engineers if they can. Good luck !
Routing Issue
I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from
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Hello, the person has decided they don't want me to transfer the account to them. Therefore, I am cancelling the account because I do not live in the US and I was keeping the account open for him. He is not going to use it so it is very important tha
Changing account owner due to divorce
I am currently the account owner on me and my ex husbands comcast account. We are now divorced, and he will solely be responsible for the house & utilities. I need my name off the account, and his name put on it. I have been unsuccessful in reaching any live agent in order to send in the needed docu
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Connecting X1 set top box AX013ANM connect via ethernet (for cable tv).
can I connect to the X1 set top (dvr) box model AX013ANM connect via ethernet (for cable tv). If not, can I get a box that will work for that?
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X1
Hey there, @user_7jgekh, thanks for reaching out through Xfinity Forums regarding your account. We can assist you with disconnecting your account on this platform. Can you please send us a Direct Message with your full name and your full address? &nb
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Cancelling service
Hi I need to cancel my service completely, the Xfinity account number is [Edited: "Personal Information"] . I couldn't call on phone because of disability. Thank you!
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