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All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??
This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.
Question
Not being able to get my Peacock off of Xfinity and keeps rerouting me to nothing
Peacock Premium subscription not working
Hi there, I posted last January 2026 regarding my free Peacock Premium and it was resolve before, but now it is deactivated again and I don't know why. Can someone help me and verify how long is my free Peacock Premium from Xfinity? Is it just for 3-months.
Question
Horrible experience with xfinity chat agents.
I contacted Xfinity using the chat on the app and talked to an agent about an hour ago. I wanted to cancel my mobile line because I am leaving the country and asked them to do it by the end of the month. During the chat they got confused and asked about my cable service several times. When I called
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Customer Service
user_3o1d5e Ok, thank you! On the one device where your email is recognized, can you please open the Peacock app, go to your profile, and check the account settings to confirm that the spelling of your registered email address matches what you are en
Logging in
I have activated the peacock subscription that I received free in one of my smart tvs but can’t seem to login in the others please help. I’m a silver member.
Question
No. Verizon is a fiber-optic service. You need a tech out to install the Comcast cable service, and you need to have a Comcast subscription.
Verizon kit at new address
My new address has a Verizon box connected to a Verizon router, can I just disconnect and plug in my Xfinity gateway I am taking with me from my current address? Or do I need an engineer?
Question
tomdavids Thank you for working with my team, so we can determine the next best step. Are you accessing your Email through our web portal: https://connect.xfinity.com/appsuite or a third party Email program?
All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??
This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.
Question
Thanks for taking time to post on our Xfinity Community Forums page, @user_wc7zf4. Sorry to see you'll be canceling, I'd like to do everything I can to help. Please send a direct message including your full name and service address, and we can get st
Cancel service online by California law
Hi, I would like to cancel my service. I do not have a "Direct messaging" icon. I should be able to do this online by California law, I do not want a callback.
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It says it doesn’t recognize my email
Logging in
I have activated the peacock subscription that I received free in one of my smart tvs but can’t seem to login in the others please help. I’m a silver member.
Question
Thanks, but that's not the issue -- I'm using my desktop computer, and all of the filters appear to have been deleted.
All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??
This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.
Question
user_3o1d5e Thanks for reaching out to us to let us know about the issue you are experiencing with your Peacock Premium subscription. Once activated the app should be accessable from any device connected to your home network, are you receiving an err
Logging in
I have activated the peacock subscription that I received free in one of my smart tvs but can’t seem to login in the others please help. I’m a silver member.
Question
I'm using my desktop computer -- the filters were working fine for months, but last week they just disappeared and the "Filter Rules" page says that no filters have been set up.
All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??
This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.
Question
user_7457e8 Thank you for taking time out of your busy day to bring this recent experience to our attention. I want to make sure you are being charged accurately for the devices you're using. My team will stick with you here until you confirm all you
How can I solve being charged for a "free smart watch"
I am being charged for a "free smart swatch + tax" due to the Xfinity store not entering the promo code correctly. By the time my first bill arrived I noticed the issues with my bill and called support. They told me it was too late to return the watch due to 30 past the return date. First bill was a
Question
user_1bors0 I can definitely understand how frustrating it would be to lose rules you've spent years building and maintaining. Unfortunately, we're unable to guarantee the preservation or recovery of email filter rules, and we don't have visib
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
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@user_jw87t I can understand why this experience would leave you disappointed. An unexpected increase in your bill, followed by concerns about how the call was handled and not receiving the promised callback, is certainly not the experience we'd wan
Failed Customer Service
I called yesterday morning regarding a 250%+ increase in my bill. The representative tried to sell me a new package at the same price. I asked to speak to a manager, to which the representative replied "Why would you want to speak to a supervisor? They can't do anything I can't do." After arguing wi
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@user_3untsj I can understand why this would be upsetting. Based on what you've described, you requested that your mobile line be canceled at the end of the month, but it was disconnected immediately, leaving you without service and unable to use you
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Horrible experience with xfinity chat agents.
I contacted Xfinity using the chat on the app and talked to an agent about an hour ago. I wanted to cancel my mobile line because I am leaving the country and asked them to do it by the end of the month. During the chat they got confused and asked about my cable service several times. When I called
Question