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Upstream channels not locking after mid-split upgrade — QAM pixelation — Winthrop MA
Since Comcast performed a mid-split infrastructure upgrade in my area approximately July 15th I have been experiencing severe QAM TV channel pixelation and dropouts. Upstream channels 17, 18, 19 (16MHz, 22MHz, 29MHz) show NOT LOCKED on both my XB7 and XB8 gateways. Upstream channel 20 elevated at 54
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X1
jdawg90 Thanks for the additional information! It sounds like something didn't provision correctly during the plan change. Our team can take a closer look for you. Please send us a direct message, so we can gather your account information. &n
Changed Internet Plan Issues
Yesterday afternoon I downgraded our Internet because our one year special pricing is done in August. A few questions... 1. It would be great to have longtime customer deals for pricing. I basically have to pay twice as much, for 5 years, as a new customer? C'mon now. No wonder I read that Xfinity i
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Greetings @user_nc4llb, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I can understand that you would want to be able to pay the bill without having to sign in to the account, but that is a requirement f
how do i pay my bill without signing into my account each time
My electric utility allows me to pay my various accounts without signing in. I have several accounts with Comcast and would like to be able to pay them by not signing in. Is that possible
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Br5478 Good day, thank you for reaching out to our Xfinity Forums Team! I'd be happy to take a look at what's happening, and get you in the righ direction for getting your undergound cable buried. To get started, please send us a Direct Message with
Work order cancelled
We were scheduled to have our underground cable replaced last week. We had 2 techs come out 2 diff times both confirmed the issue. The following week dig safe came out marked everything up then a week later they did the same. So another week goes by we call and said it was cancelled. So this is 6 we
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Im dealing with being over charged for too long I've gone to store numerous times I've talked to customer service Im recently went thro Surgery was in hospital a month and I have a long road to recovering ,With that said I cant deal with this trap an
Double Charged
I was double charged on 6/11/2026 for my Xfinity mobile account. I made a payment through the app, received an error message that quickly disappeared, logged out, logged back in, seen the balance was still unpaid and made another payment. My checking account, however, shows 2 payments pulled for the
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Good morning @user_ptnam0. Our team can review your account to see why your billing increased and check on that xFi Complete add-on. If you could send our team a direct message with your full name and full address, we can get started. To send a "Dir
Xfi Complete randomly added onto plan
I've been paying a base of $40 for wifi the past year. I haven't had any new equipment shipped since, it's just the router. I was charged $70 this month for some reason and see it's $70 moving forward now. I see a new add on for Xfi Complete that I never added on myself. Can I get this removed and t
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YW @XfinityCliff !
channel lineup
I changed my plan to the tv core plan and have my settings to only show what is free to me and it is showing all channels. How do I change that to only show what is free to me only.
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Hi there. Thank you so much for reaching out on our Xfinity Community Forum about upgrading your plan. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct
UPGRADE
I WANT TO UPGRADE MY PLAN BUT IT WONT LET ME. HOW DO I GET TO SPEAK TO SOMEONE TO HELP?
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user_8t9a5a Hi there! I'm sorry to read of this experience that you have had with the smartwatch purchase and lack of support. I know how difficult and frustrating it can be when you expect one thing, but another happens. I would love to help out wit
free smart watch scam FILING A COMPLAINT WITH FCC
Amazing to see how many people have been SCAMMED by Xfinity for the "FREE SMART WATCH". I have wasted 3 days on the phone with them. EACH time I must explain the problem EACH time the "rep" says the same thing! We Bought 2 iPhones in February, and the promotion was a "free smart watch" only pay $10/
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Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. @user_p0a9gk How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Dir
I can’t pay remaining balance on closed account
I have moved and do not have any mail related to my account. I do not have account number and I was never able to link it to my active account for another service address (despite being told I had successfully done so). I was also told when I closed the account that there was no outstanding balance.
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how do i pay my bill without signing into my account each time
My electric utility allows me to pay my various accounts without signing in. I have several accounts with Comcast and would like to be able to pay them by not signing in. Is that possible
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Billing
user_ggszlj, we would be happy to help. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the “Sta
demolition clearance letter of no service
I am preparing to demolish a building in Newton Mass . I have confirmed with customer care team that there is no service at the building. I need a letter stating No Service for the City to issue the permit.
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@XfinityMartyR yeah, I have a few of the "perks" in the membership. But many of them don't pertain to us/little value it seems.Our modem has been power cycled numerous times (probably 20+) over the last year. I just checked my email from July 2025 w
Changed Internet Plan Issues
Yesterday afternoon I downgraded our Internet because our one year special pricing is done in August. A few questions... 1. It would be great to have longtime customer deals for pricing. I basically have to pay twice as much, for 5 years, as a new customer? C'mon now. No wonder I read that Xfinity i
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Hi @XfinityThomasA my issue is not with direct messaging, it was actually about adding an extra name to the bill. The support team has clarified that it is not possible. We are good to close this question. Thank you!
Adding spouse's name to the internet bill
Greetings! Is there a way to add my spouse's name to the internet bill so that she has proof of address? She is dependent and it would be great if this is possible. Thanks in advance.
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Internet special removed
An agent lied to me and took away my internet special pricing. Comcast v won't correct it even though it was their mistake.
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