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I would like to pay my Xfinity bill now and not have to wait at the end of November to pay it I've always paid in the beginning of the month

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Your Home Network

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My phone order not delivered but returned to Xfinity while marked as completed by FedEx on Xfinity website

I am writing to request an urgent executive escalation regarding my Xfinity Mobile order.FedEx has incorrectly closed out or marked this order as completed with Xfinity, but I never received the device. FedEx attempted a delivery on Wednesday, 10/21/2026, at 6:28 PM in Upper Marlboro, MD, and left a

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Devices

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@XfinityAldrik​ I access it through the Xfinity app on both my iPhone and iPad.

alicefromil

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3 hours ago

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Email help

I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me

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You had your your chance, but the supervisor wasn’t accommodating at all she could have offered me lower prices, but she didn’t wanna budge one bit, so that just told me that she didn’t really care about what was going on, and that’s the way I’ve bee

user_oz0s4j

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3 hours ago

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Worst customer service ever

I contacted Xfinity customer service 2 days ago regarding switching service after being with them for 11 years to T mobile I can get internet 500 mbps connection for 50 a month and TV streaming service through you tube for 85.00 a month. I was told I could keep my 1 gig speed for 95.00 month and get

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Wi-Fi freezes on all devices and TVs 2 to 3 times every hour.

user_efmqj8

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3 hours ago

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WiFi router is having a problem

The equipment does not seem to work. The signal and sign in are available but when you connect it isn’t emitting the WiFi it just times out. We have already hard reset the router…now what?

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All devices are freezing at the same time. this happens approximately 2 to 3 times an hour    

user_efmqj8

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3 hours ago

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WiFi router is having a problem

The equipment does not seem to work. The signal and sign in are available but when you connect it isn’t emitting the WiFi it just times out. We have already hard reset the router…now what?

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Cancel Service

I am moving and need to cancel my Xfinity internet service effective November 4, 2026. I do not want to transfer service, change plans, or receive retention offers. Please process the cancellation and provide written confirmation of the disconnect date and final billing information.

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Customer Service

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Home Security Touchscreen Equipment Replacement

Subject: Equipment Replacement Request: End-of-Life Home Security Touchscreen (Hardware Failure) Message: Hello, My Xfinity Home Security touchscreen control panel is roughly 7.5 years old and has suffered a total hardware failure. The screen continually goes black, and upon hard rebooting, the devi

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Customer Service

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Hello @user_500212, thank you for reaching out on our Community Forum. We apologize you’ve had trouble connecting with someone to help cancel the two unused Xfinity Mobile lines. You’ve reached the right team, and we’d be happy to r

XfinityMelinda

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4 hours ago

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Unable to cancel two unused Mobile lines — live chat fails and SMS unanswered

I need to cancel two unused Xfinity Mobile lines without porting, while keeping my active line and its plan on a separate account unchanged. Since October 26, repeated live-chat attempts have failed with “Unable to start a live chat session.” I also texted 888-936-4968 and have received no reply. Pl

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Hello @zjcarter94, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct mes

XfinityChelseaB

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4 hours ago

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Capped Data Plan

I’ve recently discovered that Xfinity eliminated data caps on its new internet plans effective June 26, 2025, including for customers using their own modems. I’ve remained on a legacy plan with a data cap despite these newer plans being available for over a year. I’d like to be migrated to a current

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Hello, and thanks for reaching out here on the community forums, user_cs9s8h! We typically don't have any restrictions preventing customers from making payments early. Is this for Xfinity residential services, Xfinity Mobile, or NOW Internet/Mobile?

XfinitySean

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4 hours ago

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Why I can't pay my bill

Why can't I pay my bill early on the app?

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user_6mru57 Oh no! Thank you for letting us know you received the new modem you requested. With all equipment orders, we do need customer approval before they are sent out. Have you by chance made any recent changes to your promotion or plan?  &

XfinityAmandaB

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4 hours ago

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Xfinity sent wifi equipment I didn't order

Was sent equipment I didn't order, what's up with that. Are you trying start charging fees for equipment I didn't request?

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user_lp09ke Do you see a service interruption or planned maintenance from the Xfinity app by any chance? Are you receiving an error code or message when trying to connect to those servers?   

XfinityShawn

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4 hours ago

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Cannot reach any mainland China servers since Oct 24 (traceroute dies after entering China Telecom 202.97.x) - Seattle

Since Oct 24, 2026 around 5:25 PM PT, my Xfinity home connection in Seattle cannot reach any server hosted in mainland China. TCP 443 and ping both time out, while all other sites work normally. The same sites load fine from my phone's cellular data and from other US networks, so the problem appears

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Hello @user_c3h21s, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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5 hours ago

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Internet coax cable

We received internet box to connect internet, however, we do not have an active connection in the wall for the coax cable.

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Frequent Comcast Xfinity Internet Disconnections – XB10 Gateway in Bridge Mode

I'm experiencing frequent Internet disconnections on my Comcast Xfinity connection, with multiple outages occurring throughout the day. My setup: Comcast Xfinity XB10 gateway operating in bridge mode UniFi UXG-Fiber router connected directly to the XB10 over 10GbE WAN1 connected to port 5 on the UXG

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Your Home Network

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Hello @user_2z54bj, and thank you for reaching out on our Community Forum. We can understand how frustrating it is to wait for the underground work to be completed, only to find your service showing as disconnected before the installation was finishe

XfinityMelinda

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5 hours ago

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Why is my service disconnected?

I thought Fios was bad, signed up for Xfinity internet a bit over a month ago and I still have no service. I logged into the account and see my service is disconnected, the service never started; it took x-finity about a month to have underground lines placed, then no tech has come to the house to f

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The Router is blinking yellow and will not activate on app

Got home with the new router and connected it and it has only been blinking yellow. Checked connections and also unplugged and replugged jt but still only blinks yellow. What do I need to do?

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Your Home Network

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Closed account in Sept 2024 with $0 balance wrongfully sent to Sequium collections

Hello, I am reaching out because I closed my Xfinity account in September 2024. When I cancelled, I spoke directly with a phone representative who explicitly confirmed that my account was entirely paid up, settled, and completely done. I just received an automated alert stating that a balance was se

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Billing

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Closed account in Sept 2024 with $0 balance wrongfully sent to Sequium collections

Body: Hello, I am reaching out because I closed my Xfinity account in September 2024. When I cancelled, I spoke directly with a phone representative who explicitly confirmed that my account was entirely paid up, settled, and completely done.I just received an automated alert stating that a balance w

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Billing

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Hi there, and thanks for taking the time to post here on the community forums! We'll be sorry to see you go, but we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (

XfinitySean

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5 hours ago

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CANCELLATION

I WOULD LIKE TO CANCEL MY SERVICE. PLEASE AND THANK YOU.

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