Xfinity Community Forum

How can I get my new camera to connect to 2.4 GHz

There was an option to split the 2.4 GHz and 5.5 GHz in my previous version, but it does not appear in this version of the app. What to do? I need that 2.4 for my camera.

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Your Home Network

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I came here to try to find the solution since mine is doing the same thing. I'm thinking I should just cancel my paramount plus subscription since I pay for it through xfinity.

user_8w1s5f

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12 minutes ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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I was given CR #2.6.4.4.0.4.3.1.3

user_lf3fvh

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13 minutes ago

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Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

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user_h1y2rj, Thank you for reaching out to let us know. Since service is completely out, we'll work to get a tech out to get you online and address the cable. I ask that you reach out privately so we can cover the details of your account. You ca

XfinityVianney

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20 minutes ago

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New coax cord

A tree branch fell and tore my coax cord then maintenance cut the cord completely, I need a replacement.

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In home connected to network. It either says network error or three dots just keep frozen. I’m using a fire stick and fire TV. I don’t have a problem on my iPad.

user_s68a7b

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22 minutes ago

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Stream app

Having issues with the stream app not working. Keep having to delete the app and redownload on my fire TV.

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Good evening, user_m0332c, thank you so much for taking time out of your day and reaching out here via our Xfinity Forums with these billing and account concerns. This definitely isn't the experience that we want for you as our valued customer, and w

XfinityAlfonso

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23 minutes ago

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Xfinity is a scam

This is my third attempt to try and cancel my internet service. I went to the Xfinity store on Memorial Day on May, 2026 at 2174 Henderson Mill Rd Ste 12D, Atlanta, GA 30345 to return my modem and request the cancellation of my internet service. Week later I’m receiving a statement for July, 2026. A

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cancel the pending disconnection request

I am a new Xfinity Customer, and i set up autopay. The money wasn’t on my account to pay yet, so i’m waiting until thursday to pay, when it is. i however, DID NOT put in a cancellation request, and i demand that be cancelled immediately, i have no issues with my service, i would’ve messaged sooner i

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Your Home Network

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Hello user_suw56s, I am sorry to hear you're having difficulties, but we are here to help, and we know your time is valuable. Do you see a cancellation link in the payment reminder or notification of pass renewal emails you should have received when

XfinityJeffB

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27 minutes ago

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I want to cancel my nowwifi pass

I want cancel my now wifi pass. I have canceled through phone call customer service and this matter is still not resolved. I have been charged one time for the service I purposely intended. But, I am continuously charged two extra times for service I have not needed.

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I was on the phone with a Disney+ and Xfinity agent today! Disney+ fully admitted that it is their problem/issue and they gave me a $30 One month credit because of it.

Doug_1994

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28 minutes ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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XFINITY IS A SCAM

This is my third attempt to try and cancel my internet service. I went to the Xfinity store on Memorial Day on May, 2026 at 2174 Henderson Mill Rd Ste 12D, Atlanta, GA 30345 to return my modem and request the cancellation of my internet service. Week later I’m receiving a statement for July, 2026. A

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Customer Service

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Thank you for getting back to us. Is the ticket the one shared above in this thread or did you have your own (will usually start with ECM or CR)?

XfinityEva

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28 minutes ago

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Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

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user_1m412x Thank you so much for reaching out for help with this bill increase. I know that any time a bill is not what you expect can be frustrating, and I appreciate you reaching out so we can check it out with you. Most increases like this are re

XfinityAmandaB

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32 minutes ago

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Bill amount went up

Hello, I noticed that my last bill and the upcoming ones are $114 when I have been paying $79 for the past 3 years. This is a significant increase. Can you please explain why it went up?

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New coax cord

A tree branch fell and tore my coax cord then maintenance cut the cord completely, I need a replacement.

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Customer Service

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In my haste I forgot to mention the customer support rep I told I didn't want to purchase an internet upgrade while I waited. My modem restarted twice back to back. It appears the imei numbers have had digits removed or something. I don't know. Still

IllegalCrib4

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36 minutes ago

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4 Phones stuck in SOS - 4 agents deleted no sims please help

Have 4 phones all went sos 3 agents later (after telling them to escalate) 2 phones with sims deleted and now wont reinstall. 4 phones no service. I rely on my phone for dispatch.

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Bill amount went up

Hello, I noticed that my last bill and the upcoming ones are $114 when I have been paying $79 for the past 3 years. This is a significant increase. Can you please explain why it went up?

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Billing

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I still don't have a fix for this. I'm being told that this ticket number I was given doesn't exist. I'm still getting the same old issue. I click the activate button on my subscriptions page, it brings me to this: I click OK, I get the Disney hel

user_lf3fvh

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43 minutes ago

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Why won't Xfinity help me activate my Disney+/Hulu Bundle?

I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p

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Hey @user_g264u2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into your inquiry. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking

XfinityDemitrius

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43 minutes ago

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Missing Router

Hello, I have been a customer of xfinity for about three years now, and I recently attempted to inform Xfinity that I would be moving soon so that they would update my information. However, after a few other complications, I came to find that my new router box went missing after it was seemingly del

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Hello nener80, I am sad to hear you're leaving, but I want to try and help you. Thank you for taking the time to post in our Xfinity Community forum, we appreciate you and your time. I'm surprised the store was unable to assist you, but I will do my

XfinityJeffB

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45 minutes ago

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Transfer Pin DOES NOT send

I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo

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When I was receiving a bill at my old and also at the new address an agent told me "there's internet usage at the old address." I only had one modem! The agent I spoke to today July, 2026 told me I was actually owed money. We'll see if i receive it a

user_m0332c

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47 minutes ago

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Xfinity is a scam

This is my third attempt to try and cancel my internet service. I went to the Xfinity store on Memorial Day on May, 2026 at 2174 Henderson Mill Rd Ste 12D, Atlanta, GA 30345 to return my modem and request the cancellation of my internet service. Week later I’m receiving a statement for July, 2026. A

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Hello user_izrh2s! I've been in that same boat before myself, so I know how agonizing it can be after the fact especially when every dollar counts. That said you're in the right place for help, and we'll do everything we can for you 👍 Can you confir

XfinitySeth

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48 minutes ago

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Looking to cancel a payment

Made two payments need to cancel one

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