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Refund
I was trying to purchase wifi for $10 but it didn't work but still charged my bank $10. So may I please do a refund?
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Xfinity Compliments
Refund
I was trying to pay my $10 wifi pass yesterday on 06/30/26 and it took $40 out of my credit card and I don't have no service yet
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Customer Service
Streamsaver
I'm getting getting billed for hbomax and it's not activated
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Sign-In and Account Management
Consistent low upload speed and Ping Jitter
I've been dealing with consistent low upload speed and ping jitter issues for over 3 months now, with upload speeds dropping to 0-10mbps during day time hours and ping spiking well into the hundreds. I have already isolated my modem itself as not the issue by connecting directly to it using my compu
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Your Home Network
Yes, it doesn’t work. Xfinity is not listed on the drop down menu to sign in. I also tried using password for Xfinity to sign in, didn’t work either.
Paramount+ and Showtime through Xfinity
Strange that I can watch a show live on Paramount + with Showtime through Xfinity but can’t get into it via On Demand. I’m specifically talking about The Agency’s new season. I just viewed my bill and am paying for it. Per the previous posts, sounds like I need to cancel through Xfinity and subs thr
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xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
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X1
Thank you. Additional name has been added as an authorized user. Please advise on next steps
Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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Signed up for 500/500 and received XB7 gateway from store
Hello, I signed up for a symmetrical plan, which appears to be available at my address according to the Xfinity plan builder and FCC broadband map. When I picked up the gateway from the store, I received the XB7. I believe I should have received the XB10 which is required for DOCSIS 4.0 symmetrical
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Your Home Network
Hello @user_jh9h3j, and thank you for posting on our Xfinity Community Forum! I completely understand wanting to confirm everything and we truly hate to see you go. Thank you for being part of Xfinity ❤️ To check the status of your disconnection, you
Disconnect Service
Hello I am trying to check if my xfinity sevice is already disconnected since I requested for a disconnection for 1st July 2026. I have returned the equipment.
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How to View My Bill
Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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It usually comes down to your monthly billing print date. Any changes made after your current bill prints will show up on the following month's statement. Once added as an account manager, we can update your billing address details to include both of
Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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Before I do that, would the change take effect on my next bill and how would I figure out what day that gets generated?
Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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Disconnect Service
Hello I am trying to check if my xfinity sevice is already disconnected since I requested for a disconnection for 1st July 2026. I have returned the equipment.
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Customer Service
To confirm, have they been added to your account as a manager? To make this change, you will first need to add the person as an Authorized User to your Xfinity account @user_xayx40.Xfinity User Roles
Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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Thank you for posting on our community forums, user_4pnobf. I am so sorry you’ve had to deal with this for so long. I completely understand why you’re feeling frustrated, especially with this impacting your work. That’s absolutely n
I've paid my bill WiFi still off it's at -50$
I've paid my bill and my WiFi has been off for 4 weeks now. I've talked to 7 different people on the phone from Xfinity including Tanush, Linda, Fatima and rishi. Not a single one has gotten my WiFi back on yet every single one says they're going to have it on within an hour, then disconnects my cal
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I've paid my bill WiFi still off it's at -50$
I've paid my bill and my WiFi has been off for 4 weeks now. I've talked to 7 different people on the phone from Xfinity including Tanush, Linda, Fatima and rishi. Not a single one has gotten my WiFi back on yet every single one says they're going to have it on within an hour, then disconnects my cal
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Customer Service
I’m also having the same problem which just started about 4-5 days ago. Keep getting Failure to Update message on Xfinity Stream app with 2 Firesticks. A third Firestick will only display channels as TV Go even though I am on my home network. The onl
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Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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