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Canceling Services

I want to cancel my internet services since I have moved. How can I proceed with cancelation?

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Request to remove collection item from credit report

Hi my name is Andrew Kricfalusi, but go by A.J. I recently found out that I still owed $72.35 and was sent to collections. I paid it in full on 3/24/26. I am requesting to have the collection item removed from my credit report. I wish to have a clean credit report. The service address was: 1206 Vale

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Hi @user_o2bkw3! Thank you for posting in our Xfinity Forums Community! We’d truly hate to see you go, and we’re here to help if you’re looking to lower costs while keeping the services your household enjoys. We apologize for the de

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Have been trying to cancel for 2 weeks

I was scheduled for a callback that was a week out to cancel xfinity. The bill raised yet again any I am 40 miles from closest store. Alta Fiber is literally 180 less per month for better serviceb and features. I would have considered staying if anyone there was willing to talk to us about b retenti

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Peacock reward

When I click on Enjoy Peacock Premium at no extra cost I receive the following message “Thank you for being an Xfinity Rewards member. Have a question about Xfinity Rewards? Just chat with the Xfinity Assistant. You can find this at the bottom of the page by clicking 'Ask Xfinity'.

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Cell phone

I'm trying to pick a phone out that is free from Xfinity because I have phone service with my account.

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I upgraded my wifi speed and now I have 2 accounts. I need to close one, and also I'm not happy with the upgrade , I don't see the difference. 

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New Account Created When Switching A Plan

New Account Created when Trying to Switch Plan This morning I went through the process of switching my current 1 gig speed internet plan for a similar plan under the 5 year promotion. When I did this, it created a new account under my Xfinity ID at the same address. What I cannot figure out is wheth

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So the Mariners AND Xfinity are silent on this. What a great way to treat your fans.

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Seattle Mariner’s baseball games

How do I sign up for Seattle Mariner’s baseball games?

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Have been trying to cancel for 2 weeks

I was scheduled for a callback that was a week out to cancel xfinity. The bill raised yet again any I am 40 miles from closest store. Alta Fiber is literally 180 less per month for better serviceb and features. I would have considered staying if anyone there was willing to talk to us about b retenti

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Not Accessibility/disability related.  Moved to Customer Service.

 commented 

58 minutes ago

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Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7

I moved to a new house, when I tried to activate my peacock account. I received the following message: Your Xfinity account is already linked to another Peacock account. PPG_0017_904c7a7 I have tried to contact customer service by the online AI assistant (helper) do not understand my issue. Can some

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Not Accessibility/disability related.  Moved to Customer Service.

 commented 

1 hour ago

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No service

Can’t get YoutubeTv or Netfliix

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@user_0z819g We'd like to take a closer look and run some diagnostics. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.   To start a Direct Message: Click "Sign in" if necess

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Horrible Internet Speed

Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser

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@ericmkern​ Somebody tell Alfonso that 30 is Headline News :(

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Detroit sports network

What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?

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Just now: Xfinity's SUPER FAST INTERNET Down 35.5 Up 23.6

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Horrible Internet Speed

Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser

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Hello again, My desk top is connected via ethernet back to our closet. My husbands laptop is wireless and have the exact same issues.  Service bounces up  and down no matter the time of day. My desktop is new as of last week.  I am no

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Horrible Internet Speed

Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser

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File a formal complaint

How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about. This has been a complete waste of time and my issue still isn’t resolve. I have work to do

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