Xfinity Community Forum

U

Thank you for the pointer to the steps. I was able to enable Bridge Mode.

user_j6742f

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6 minutes ago

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U

XB7 bridge mode

I have a mesh WAP system. Don't need Wi-Fi from XB7. Previous forum post said to configure XB7 via http://10.0.0.1. However that no longer provides a config menu. Just has a note to configure gateway via Xfinity app. But app doesn't have setting for bridge mode.

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Internet

Do you all have internet

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Your Home Network

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Xfinity Support

I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone, because I have moved to another country. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.

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Your Home Network

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New Construction — Stuck in Loop Waiting for Pedestal / External Construction Ticket

Hello, I am moving into a brand-new construction home and am stuck in a frustrating loop trying to get my internet activated. I have already had two separate installation appointments scheduled. Both times, the home technicians were unable to complete the work because there is no green pedestal or m

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Customer Service

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U

Offer for reduced rate plan

I've been an Xfinity customer since 2022, but next month my plan cost is almost doubling, which is quite unreasonable. Im trying to look for offers to get the rate down but agents aren't able to help me

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Your Home Network

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Yes, that is likely what happened. But it is odd that I was able to pay my bill in this manner for years without issue until it suddenly appeared. And it remains absolutely unacceptable that the block was applied to my account without any explanation

yoregano

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3 hours ago

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Security block preventing access to payment portal

I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h

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Thank you for allowing me to assist you @KodaXD I am glad we were able to find a plan that worked for your home. Please feel free to create a new post if you need any additional help!

XfinityAbby

commented

3 hours ago

to the conversation:

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K

I want to cancel my TV and keep my internet plan

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user_081ua9. Hi there! I'm sorry to hear about this experience, especially after spending so much time in the store. I'd like to take a closer look at what's going on with the activation and make sure the correct line is associated with your account.

XfinityDilary

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3 hours ago

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U

Phone not activating wrong sim

Went to Xfinity was there 5 hours setting up a new line and came home only to find out that line shares my info and text and was never activated

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To be clear, we're not trying to dismiss the issue or avoid escalation. We absolutely want to get to the bottom of it @user_qxnidw. What we're trying to determine is whether the behavior you're experiencing matches the reports we're seeing fr

XfinityAldrik

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3 hours ago

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J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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The only thing that actually fixes the issue is to swap out the cable box. It is a temporary fix that will restore Crunchyroll for somewhere between 3 days to 3 weeks. I’ve been dealing with this issue since the end of April. Both Xfinit

user_jp233f

commented

3 hours ago

to the conversation:

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J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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U

Got this recently (this is after the recent repairs the backend/network team did): * **Today, 5:58 PM** * Download: 357 Mbps * Upload: 116 Mbps* **Today, 7:08 PM** * Download: 356 Mbps * Upload: 43.5 Mbps* **Today, 7:59 PM**

user_8684so

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3 hours ago

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U

Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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I completely understand how critical a reliable connection is when working from home, and I am glad you reached out to us here, so you can speak with a real person @user_zw5mki! When there is an active service interruption, our teams see the similar

XfinityQuemekia

commented

3 hours ago

to the conversation:

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U

Outage but no updates and communication

Our internet has been out for over 24 hours. The Xfinity app says there’s an outage in our area and they are working on it. That’s all we have been told. Our next door neighbors and across the street neighbors have Xfinity internet working just fine. Seems like it’s just our house. Have two of us wo

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Phone not activating wrong sim

Went to Xfinity was there 5 hours setting up a new line and came home only to find out that line shares my info and text and was never activated

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Customer Service

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Nonsense If Xfinity handles identical issues separately, then they'll never resolve this Many users have the same issue, followed the same "solutions" and have not had success This issue should've been escalated weeks ago Stop following a level

user_qxnidw

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3 hours ago

to the conversation:

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J

Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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U

Outage but no updates and communication

Our internet has been out for over 24 hours. The Xfinity app says there’s an outage in our area and they are working on it. That’s all we have been told. Our next door neighbors and across the street neighbors have Xfinity internet working just fine. Seems like it’s just our house. Have two of us wo

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Customer Service

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Hello @KodaXD thank you for taking the time to reach out on our community forum. We would be happy to continue to assist you through direct message. Please send us a direct message with your full name and service address so that we can assist y

XfinityAbby

commented

3 hours ago

to the conversation:

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K

I want to cancel my TV and keep my internet plan

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U

mi línea está inactiva

Tengo Xfinity now Mobil y mi celular se daño la sim solicite otra pero ala hora se descompuso el celular también y ya no pude activar la Sim digital así que compre un nuevo teléfono lo cual quise activarlo con mi número del celular anterior,, fui a la tienda Xfinity y no me pudieron ayudar estuve ch

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Network

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Hi there user_x7kuck, thanks for joining us here in our community forum and reaching out! If you have Xfinity Home Pro Monitoring, we can assist with scheduling an Xfinity technician to come out, or if you subscribe to Xfinity Home Self Protection, y

XfinitySean

commented

3 hours ago

to the conversation:

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U

Doorbell installation

I ordered a Xfinity video/doorbell and our doorbell is battery operated. I also have the Xfinity smart home services. I can’t afford to hire someone to come install it and need help with this

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Thank you for sharing that background detail with me. The security protocols the store rep mentioned are system safeguards. Because our billing system is designed to protect customer financial data, it automatically looks for patterns to prevent unau

XfinityQuemekia

replied

3 hours ago

to the conversation:

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Security block preventing access to payment portal

I have a security block on my account that is preventing me from being able to pay my bill online or by any electronic access. I have been through many rounds of troubleshooting with chat, phone, and in-person support at a retail store. None of these methods are able to resolve the issue. I need a h

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K

I want to cancel my TV and keep my internet plan

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Customer Service

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