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Hey @user_slh6ap, Thank you for visiting our official Xfinity Forums Community support page. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Publ
Trade-in offer has not been processed (shipped on 9/22/25)
I ordered a new iPhone 17 with the understanding I would be receiving a $600 trade-in credit for my old iPhone 12 Pro. I shipped my trade-in on 09/22/25 (as directed by Xfinity) and the USPS tracking has listed my package as “in transit to next facility” since arriving in Forth Worth, TX Distributio
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modem beeps once in a while i blew it out with compressed air will see if it continues to beep
modem beeps ocasionally
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Customer Service
Prime Video app
My Prime video opens on all my TVs except 1? I had it working and now it won't open
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Xfinity App
@KDGirl101 Thanks for adding a post and thinking of the forum for help. The sing along version is great, and you should be able to access it now. Try the steps below to visit the event hub and get to it. These are the steps we're given, let me know i
Wicked For Good bonus content
Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti
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I have xfinity and I click on subscribe to the playboy channel but it does not connect. Why? i use to be able to do so a couple of years ago
Playboy channel on demand
Need help finding how to get on the channel its ordered I just can't find it
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I have been unable to activeate peacock for the last two weeks and customer service have flat out lied to me to get me off the phone. How many months does it take to fix it?
Peacock Activation Issues
I started service last week and haven't been able to activate my Peacock subscription through the streamstore. When I go to view my subscriptions is loads a page to select products like I'm a new customer. I have call Xfinity support multiple times and haven't been able to fix it. I did have Tier 2
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Greetings, @user_soope1! Thanks for reaching out about the account and refund. We are happy to check on this and ensure everything is perfect. Please send us a direct message with your full name and complete service address (for the incorrect account
Unfair Practice
I am writing to formally document my concern and request a final resolution regarding this matter. As previously discussed, an account was created with an incorrect address and was later canceled. That account included internet service and a complimentary mobile line. I never requested or activated
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Hi, @user_odfut2! I do not see an option to subscribe to the RSN through Xfinity. I just have the Premium or Premium Plus options. If you do not get the option in your Peacock settings to add it, then you would have to subscribe to Peacock directly t
NBC Sports and Peacock
Hi, I would like to add NBC Sports Boston to my Peacock Premium subscription through Xfinity. How can I do this. It doesn't allow me through Peacock or Xfinity.
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I am glad to hear that there have not be any problems with that lately.
Peacock streaming problem with resolution
My system has been working properly since I subscribed to Xfinity about 4 years ago. I’m using their XG1v4 DVR. No changes have been made since then. However when watching a Peacock program two days ago the screen when black but still had audio. A message on the screen said “Mode Not Supported, Reso
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Hi @user_r8kya3, Thank you for visiting our official Xfinity Forums community support page. Is there anything we could assist you with regarding the Xfinity account, product, and services? Please let us know as we are here to help. Hope to hear from
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Mobile data plan switch won’t complete
I went to an Xfinity store today to try to upgrade both phones on my plan. I was told I needed to switch to the gen5 Premium Unlimited plan first. The guy helping said it usually takes 5-10 minutes at most, but it could take 24 hours. It’s been about 4.5 hours and I’m a bit concerned because every t
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Plan
Hey @user_hnpdqv, Thank you for visiting our official Xfinity Forums Community support page. We are sorry to hear you wish to discontinue the services. We would be more than happy to review the Xfinity account and billing to see what options are avai
Cancel internet
I like to cancel my internet connection. I dont see an option easily available anywhere. Please help
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DallNak79 I would recommend reporting this concern to our Customer Security Assurance Team.
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: https://t.xfin.me/1FD3FE1 When it arrives, simply plug in
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Customer Service
Customer service Email
Hello, 12-31-2025 I am emailing this because I refuse to spend any more of my time on the phone. I have already spent over 4 hours and several calls on this. The incompetence of your company is mystifying. Adress is connected to the sign in. I had the cable/channel options set to cancel Dec. 4th, as
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Xfinity Stream Website
Lenny6182 Thank you for reaching out! The TV Premium channel lineup has replaced the Ultimate TV with the same 185+ channels. It comes with the first TV box, and 300 hours of DVR service.
Ultimate Channel Lineup
I can't find a list of the Channels in the Ultimate package, only the Premium? They seem very similar? But Premium is a bit less expensive? This page only goes up to "Premium" Xfinity® Channel Lineup and TV Guide by Comcast
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user_hkc09v - Thank you for your feedback and reaching out to us here for help. You've reached the right team. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be ha
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How does one (me) resolve a complaint with a Company (Comcast) does not care about my patronage?
On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: https://t.xfin.me/1FD3FE1 When it arrives, simply plug in
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