Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (471.5K)
xclass service will up to 2 static IP's be available, without going to Business class
with 2 gb connection,will up to 2 static IP be available, for residential service, and not have to order Business Class service. I already have 2gb/350mb will I have to request a syncronise upgrade.
Question
•
Your Home Network
hi, i am having the same problem. i would really appreciate your input. how was xfinity able to resolve your issue? do i need to ask for a specific department or escalation team? thank you
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
Question
@user_qvx1da hi, i am having the same problem. 3 tickets submitted and all denied. may i ask how xfinity was able to resolve your issue? did you have to ask for a specific department or escalation team? id really appreciate some input. thank you.
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
Question
user_p5ugrw Good morning! I wanted to reach out and help get this sorted out. The email uses your Xfinity user ID password for the IMAP access.
Email on iPhone
I can’t get email on my iPhone. Works in all my other devices. Keeps asking me to enter imap password and it gives me an error message each time. I’m using iPhone Mail app.
Question
thanks, DM has been sent.
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
Question
We have not yet received a direct message from you @user_c1tdzp. If you follow the steps listed it should allow you to send us a direct message, so we can get access to the account.
Charged 300$
My bill is only $83 monthly. I’m trying to figure out why my husband’s card was charged $300 and why no one is able to reach me. I’m very furious and wondering what I can do to reverse the transaction because this is absolutely ridiculous. I can’t get a hold of anybody and no one is willing to call
Question
@user_du2qj5 I'll need to take a look at the account specific details in order to better assist you and see if I am able to adjust that $10.00 discount as a one time courtesy. Please send us a DM to Xfinity Support with your full name and address to
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
Question
My first bill last month was at the correct autopay amount. I had already signed up and enrolled in autopay when I started this account and the first month was billed correctly. So yes, there already was one autopay. This month is my second bill an
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
Question
@user_du2qj5 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the concern is that you had been billed without the $10.00 autopay and paperless billing discount. Just to clarify, did the automatic payment work
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll
Question
user_gspx4y we can help you with your account and get your Xfinity Membership status updated after the move. We'll just need to work in a direct message to locate your account. You can use the Direct Messaging icon at the top of the page to send your
Xfinity membership rewards - need to bridge/correct tier
My account all of a sudden no longer shows my Xfinity Rewards and Membership Status (was already at Platinum), and says that I am ineligible for the membership because when I moved to a new home, Xfinity processed it as a "new account" when really it should have been a transfer of service. I've been
Question
Sure I’ve done all this it’s been 2 hours since his card was charged and no one is responding to me I’m otp with customer support right now, what’s with your company and unauthorized charges this is ridiculous
Charged 300$
My bill is only $83 monthly. I’m trying to figure out why my husband’s card was charged $300 and why no one is able to reach me. I’m very furious and wondering what I can do to reverse the transaction because this is absolutely ridiculous. I can’t get a hold of anybody and no one is willing to call
Question
@MM4_VA Thank you for bringing this up, we can look further at the connection. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Mess
Account shows two gateway's when I only have one
A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co
Question
Good morning @user_c1tdzp, and thanks for reaching out to us with your issue on the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issue with the charge, I know how frustrating it can be to have unexpected charg
Charged 300$
My bill is only $83 monthly. I’m trying to figure out why my husband’s card was charged $300 and why no one is able to reach me. I’m very furious and wondering what I can do to reverse the transaction because this is absolutely ridiculous. I can’t get a hold of anybody and no one is willing to call
Question
Thank you for the information @Jj68iou. We can take a look at the account and see what we can do. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary• Click t
New watch will not activate and phone trade in discount still not showing on my account
I have Been dealing with the device credit issue since November. I’ve been to the store 9 times and have made many many calls wasting hours of my personal time to get this resolved. The only thing I keep Getting told is to call back every few months and they can credit my account but I just Want it
Question
Greetings @user_ewhka6, you can actually find your account number a few different ways. The easiest would be under the account details section on the Xfinity website or under account settings in the Xfinity app. Instructions on how take either past c
XfinityJustinM
commented
24 minutes ago
to the conversation:
0
0
Account number
What is my account number
Question