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False commitments on recorded lines
I am extremely dissatisfied with Xfinity’s lack of accountability. During previous phone calls, representatives made explicit commitments to resolve my issue. Despite continuous follow-ups and multiple complaints, no action has been taken to honor those promises. I expect Xfinity to review my accoun
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Customer Service
Questions about $100 deposit and apparent overcharge after adding stream bundle
I was paying $50 a month for internet service in August 2026. In September of 2026 I added a $35 streaming bundle including the "free" streaming (xumo) box. My September bill, paid in October, was $150. My October bill, paid in Nov was $112.98. My Nov bill, to be paid in Dec, is $85.00, which I woul
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Billing
I need to deactivate a previous modem from my account.
I have two modems on my account one from a previous setup. Either CAX80 or C7000v2 that is still active on my account in case I needed to swap them out. I am actively using a CM3000. I need to deactivate the older modem from my account and make sure the current modem (CM3000) is getting firmware upd
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Customer Service
I don’t see the ability to display favorites on my mobile app either after the update. Very disappointed and would love to roll back to the previous version. For my LG smart TV’s using the streaming app.
New LG xFinity Streaming App
Yesterday, I was offered to update the xFinity Stream App on my LG tv. Was pleasantly surprised, because the previous version had some quirks. Mainly, if watching recordings, if you attempted to advance a recording of a program that was still recording, you would be sent to the start of the recordin
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user_6qgijd, thank you for reaching out to us through the Xfinity Forums. We can take a look at your account and see what's causing this issue. No worries, we will not make any changes to your account without you permission. Please send us a DM
Xfinity App showing red error banner on Seasonal Convenience Plan – locked out of Port Forwarding
Hi team, I am currently away at my second home and remotely managing my primary residence, which is on an active Seasonal Convenience Plan with working internet.It took several painful tries a month ago to get the seasonal plan set up properly without shutting off my internet completely, so please d
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Hey there, @User-009966, thanks for reaching out through Xfinity Forums regarding your Peacock offer. Here is a link on how to activate your Peacock offer: https://www.xfinity.com/support/articles/peacock-premium-offers. Have you tried these steps, a
peacock offer
I received yet another email today saying that as an xfinity diamond member i get peacock premium at no extra charge. I'm given a link to sign into my account but the offer never appears. I've tried on a windows computer, various mobile devices and used three different browsers all to no avail. I se
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user_pzf7v8 Hello, with the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV exp
New Xfinity stream app
Stupid Xfinity streaming app decision: Who ever approved this app needs to be fired. Why would you not have a favorite channel tab??? This is going to make me rethink continuing Xfinity. And, thank God, I never went to Xfinity mobile if this is how you treat your customers. Program a favorite channe
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Hey there, @user_8g8u32, thanks for reaching out through the Xfinity Forum! We would be happy to help with making changes and disconnecting your Xfinity Mobile account. Can you please send us a direct message with your full name and your full address
Unable to cancel mobile plan
I have moved out of the US and have been trying to cancel my mobile plan. Everytime I call customer service the AI response is that I no longer have an Xfinity account but am still being charged. I am also unable to get in touch with a customer support executive. This has been incredibLy frustrating
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... The email says I already own the second modem ... Comcast/Xfinity is not really known for accurate information, nor for accurate communication. Just ignore that part. ... I don't see an EOL list ... In the past Comcast/Xfinity classified devi
Netgear CM1150V is on xfinity approved list.
My Netgear CM1150V is listed under mydevices as optimized for the plan I selected. I don't see an EOL list. Why am I getting an email from Xfinity telling me I need to migrate to another modem? The email says I already own the second modem, which is wrong (I only have the one Netgear modem). The fir
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Unable to Cancel Mobile Plan and Refund not received
To whom it may concern, Last year I created an internet account with xfinity and despite not wanting it I was signed up for the mobile add on which I never used. I moved out of an area where xFinity offers services and so I canceled my internet account. I have since started receiving bills for the m
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Billing
@user_327mvv Thanks for adding a post to the forum. Most of the time, your phone unlocks automatically within 48 hours of being paid off. Here are other unlock rules: Your phone must be activated for at least 60 days. The phone must be paid in full.
Unlock Phone
I have a new eSIM added to my phone to transfer my number to AT&T. My phone is paid off, I have no outstanding balance, and my phone won't unlock. I need help unlocking my phone as it has no service with Xfinity or AT&T at this time.
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Very disappointed with the update. Can't see scheduled shows, can't see or watch recordings as they are recording, no smart resume fast forward. Bring back the old app
Xfinity Stream iPhone app update SUCKS
I HATE the new version of the iPhone xfinity Stream app. I can no longer view my favorite channels in the guide which is what I primarily used the app for. I also can’t search by channel name or number anymore. Please fire everyone involved in this update and let me have the previous version back. I
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Concern moved here to the E-mail help section.
I want my Comcast email account back. I migrated to Yahoo and it straight up sucks. Its also going to charge me for storage. That said, i was already paying for a Comcast account, and im not getting a discount for migrating to Yahoo for which i'll have to pay. This is [Edited: "Profanity"]. If i can
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Hello user_6c80cb what is the exact error message you are seeing after generating and entering the Transfer PIN?
Xfinity says my wife's phone is unlocked but it is not
Spent over 30 min in the phone to have the representative tell me the phone is unlocked but it is not.
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I’d like the old version back too. For the exorbitant amount of money I pay Comcast every month, it should be easier to navigate and find what I’m looking for. Did you do any testing with real people?
Where do I go to look up upcoming recordings on the new Xfinity app. Why, really why? The old saying ain’t broke don’t fix!!
I would really like to have the ability to revert back to the previous version. Especially since there was not any advanced notice. Very shady
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Good afternoon Tiger1323. We do appreciate you providing your feedback. I would be happy to bring this forward.
Scheduled recordings tab missing
I absolutely HATE the new xfinity streaming app. It doesn’t show the upcoming recordings any longer, when I look at the guide for live tv it is no longer easy to see if I have an upcoming show scheduled to record or not, I hate the way the recordings are grouped in my library. This “new” app is NOT
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Hello, user_lpkw99! Thank you for reaching out! I know I'd be wondering that same thing too. Let's take a closer look together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon
XfinityThomasA
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Accounts
Why do I have two accounts for [Edited: "Personal Information"]
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