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speed support
we receive 1/10 th of our speed how does one get this fixed other than calling in to get [Edited: "Language"]. here is a break down of their breakdown. currently we are between 87 and 92 we should get close to1000 and it would take days to just start flight sim. its ridiculous to be treated this way
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Cancel my services
I would like to cancel my mobile immediately and also internet on 4/8/2026 as I will be moving out to the outside of the US.
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Plan
how are they scamming you . its happening to lots of people
Why was my post set to private?
Why was my post about the issue I'm having with xfinity honoring the plan I signed up for set to private? So no one else can see it?
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@uskjtc02 I was able to move my primary email but still can’t move my secondary email and can not access it. You would have to wait until you get the invitation for your secondary email. Can you give details about not being able to access
Switching from Xfinity to Yahoo
My husband and I are no longer Xfinity customers but still have our email addresses that end with @comcast.net. When signing on to check our email after a reboot, Xfinity is alerting us to switch to Yahoo but we can keep our the same email. Is this mandatory or can we keep things as they are without
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xfinitys refusal to give me a transfer pin or allow me to file any complaints
so out of nowhere my phone stops working, well only the xfinity cell service(my esim). after trouble shooting for going on 5 days now with no cell service whatsoever, and being treated very poorly by customer service and had them literally playing games with me and wasting my time I AM DONE! so all
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Xfinity Compliments
Good evening @user_267gxo, and thank you for reaching out on our Community Forums to let us know that you are also experiencing issues with the Pause and Downtime schedule features on the Xfinity app. Have you tried resetting your modem or deleting a
Xfinity Support
Hi, I need help restoring the Pause Device and Downtime Schedule features on my Xfinity app. I use these to manage my son's internet access and after the app auto-updated to version 5.7, the Profiles section is completely gone and with it all the pause and downtime schedule options. I have reinstall
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@user_sswwky I forgot to say that when I transferred my kid's phone to a Bark! phone ftom AT&T, we absolutely could NOT port the old number. We tried repeatedly, but no dice. Idk if AT&T makes it hard to leave or what, but we just had to lea
I need a tier 2 specialist
Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) Activation Method: eSIMThe Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la
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Requesting for a new box that is Multiview capable and . . .
I was told the best way to resolve any Xfinity problem or equipment request is to access it through this Community Support Forum, so here I am ;-) I just discovered yesterday that Xfinity has a cool service called MultiView (for Sports) and so I used the Voice Remote to access MultiView and the TV s
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X1
Wow. So, now I am going to beg to have everything reversed amd I will go back to AT&T for now. I am having the same problem. I went to Tier 2 but had waited too long and started falling asleep (my fault for scheduling a late callback). I don't w
I need a tier 2 specialist
Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) Activation Method: eSIMThe Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la
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Hi @MorganBH21! Thank you so much for taking the time to post in our Xfinity Forums Community — we really appreciate you being here. 💙 We apologize you’re running into trouble activating your Peacock On Us reward. We know how important y
Escalation: Platinum Reward Peacock Activation Error PPG_0017_7a9c616
I am a Platinum member. I am receiving error PPG_0017_7a9c616 when trying to activate my Peacock 'On Us' reward. I have already visited the retail store with no resolution. I am requesting an **Account Entitlement Sync** to reset the Peacock flag on my Xfinity ID.
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Documentation wrong
http://xfinity.com/support/articles/set-up-parental-controls-with-comcast-networking says I can visit 10.0.0.1 to add parental controls. But you folks broke that website. Please fix your documentation
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Xfinity App
Frequent Ping Spikes
About every 60-90 seconds, my ping will spike and possibly lose connection for about 5 secs. Reply from 96.6.226.187: bytes=32 time=28ms TTL=53 Reply from 96.6.226.187: bytes=32 time=19ms TTL=53 Reply from 96.6.226.187: bytes=32 time=25ms TTL=53 Reply from 96.6.226.187: bytes=32 time=33ms TTL=53 Rep
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Your Home Network
They finally ported the number to my new phone. Xfinity, thanks for the ridiculously misguided tech support. Please improve how you communicate with your customers.
Port from Verizon to Xfinity Mobile not completed three days in.
I purchased a new S26 Ultra at the local Xfinity store on Friday 3/13 to switch my mobile service from Verizon to XM. While they attempted to port my Verizon number to my new phone, they told me there was a problem with Verizon not releasing my unlocked number and ask me to come back the next day. O
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@Samuel3489, You were a joy to speak to, and I'm so happy we were able to go over options with you. If you need anything in the future please feel free to make another post, and a Digital Specialist, Forums Expert, or community member will help you a
Unable to find 5 year plan
I received an email saying I was eligible for the 5-year plan, but cannot find it on my account. Just the 1 year plans.
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Hey there, user_wuwu2u0, thanks for taking the time to post on our community forums! Sorry to hear that you're running into issues with your device not registering through the Xfinity App. To clarify, can you tell us the type of device your trying to
How to add device for port forwarding when not showing up in list on app
Hello, I am trying to add a device for port forwarding on the app (android) and the device is not coming up in the list. I've tried a bunch of things found online, restarting the device and router. confirming ipv4, logging out of the app. I've made the device a static ip. I'm not sure if that hurts
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Escalation: Platinum Reward Peacock Activation Error PPG_0017_7a9c616
I am a Platinum member. I am receiving error PPG_0017_7a9c616 when trying to activate my Peacock 'On Us' reward. I have already visited the retail store with no resolution. I am requesting an **Account Entitlement Sync** to reset the Peacock flag on my Xfinity ID.
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Sign-In and Account Management
Hello @user_ubhn6n! I am incredibly sorry to hear about the experience you had at our retail store. This is absolutely not the level of service we strive to provide, and it’s disappointing to hear that you were treated with such a lack of respe
Poor customer service, Tukwila, Washington store
Today i went to the store to get helped transfering my phone number to a new phone that i just purchased unlocked, the guy that "help me" was all the time with a bad attitude i explain to him the situation that i couldn't do it in the mobile app because it was saying the phone was locked when its no
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@user_nfbtwd Thanks for adding to the thread. This isn't a widely reported issue, we see only the few instances on this thread. We're happy to help, and you can always view your monthly statements on the Xfinity app. Do you have cookies and location
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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what actions did you take and what did you find out? the way they treat their customers is unethical and i want to persue some type of recourse to address this. any info would help. ty
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why wont xfinity honor the plan i was given and signed paper work for?
hello so i was qouted a price and speed for a plan that i agreed to and signed secure documents agreeing to this plan, but now xfinity wont honor what they offered me. so why is that ? I have screenshots of the whole conversation and the plan i signed up for. i got these screenshots before xfinity w
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