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Anon1171022 - I’d be upset too — losing service is incredibly stressful, especially when you’re working from home and relying on everything to stay connected. Have you had a chance to check the Xfinity app for your account status? I
How do I get credit for service outage that’s been out all day
How do I get credit for service that’s been out all day?
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Moving
I have had xfinity WiFi in my apartment for a year and a half. I’m moving in with my girlfriend and when I select the moving option and put my address in the xfinity app, it says it’s a business address and won’t let me go through it like normal.
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Your Home Network
Lost wifi Equipment
So I no longer have the wifi box/router equipment because I moved to a new home after being evicted and the landlord throwing everything away. How much will Xfinity charge IN TOTAL for a replacement plus non-returned equipment fee(s)? Please respond
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Billing
The issue here is NOT with the VPN servers that I am trying to connect to! I cannot even ping the servers. I'm not sending any kind of VPN TCP/IP packets as would happen when using the GlobalConnect VPN client. So, that means that the pr
Xfinity issue connecting to my work VPN
I'm having problems connecting to gpcloud.connect.boeing.com and gpcloud.connect.boeing.com. I called my work IT and they say Xfinity is blocking their URLs. It is working when I use the hotspot on my phone, so the problem is in Xfinity side. I run through the steps mentioned here: https://forums.xf
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Outage Credits
I have received the following message three times this past week. "Your account isn't eligible for a credit at this time. Sorry, your account has already exceeded the maximum amount of credits. We apologize for the inconvenience." Why is there a maximum amount of credits? There has not been a maximu
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Customer Service
xFinity Voice Stuck in Pending Activation
Hello, I am trying to port a landline number from AT&T to xFinity. The landline is stuck in Pending Activation status. How do I activate?
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Home Phone Service & Equipment
user_9kwt9v Thank you for the additional information! I was able to open a job for our local team to get this resolved.
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
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Hey there, @user_7z3ur5, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with getting a claim submitted. This is definitely not the experience we want you to have. Can you please send us a Direct M
Property Damage Compensation Required
Your contractors serviced my neighbors house and my property sustained significant damage. This is extremely upsetting as I have previously spent many hours and dollars on my property only for you to destroy it. I did NOT give permission to perform work or bring equipment onto my property.
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user_occg5f Thanks for confirming those details. We would be happy to take a deeper look at your signal levels on our end to help with getting your internet connection concerns resolved. I understand how important it is to have a solid connection. Ca
WiFi Connection to Desktop Drops Intermittently
After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec
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Hey @mroycemusic. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to provide assistance. With the Xfinity Stream App, what troubleshooting steps have you already tried? Would you be able to delet
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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I can’t get in it takes me to my account the lines are down just before the corner of Kingston and Atlantic Ave in Atlantic City the corner address is 4501 Atlantic Ave but the lines are down on Kingston Ave.
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
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I spent about an hour messaging with tech support with no improvement. They are sending a tech out so hopefully it can be fixed. Yes, very frustrating and it’s a known issue affecting many customers, and yet Xfinity has not responded promptly to addr
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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Cables are left hanging loose from the box towards my house.
Greetings, I had a tech from you doing a repair. After doing a grwat job the cables and the box from outside were left open and cables are loose. Is it possible to get a tech back and sort them out?
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Customer Service
When I tried to forward a post on X to myself or to someone with whom I regularly email, I often get a non-delivery report
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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Pausing devises
I paused my devise accidentally and I can't access my account
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Sign-In and Account Management
DLINK Switch Faulty
I am formally requesting a Level 2 escalation regarding a hardware failure in the building's managed network infrastructure. Over the past 6 months, I have observed persistent network instability characterized by severe Packet Reordering and TCP Retransmissions on multiple hardware devices. Wireshar
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Your Home Network
Poor performance at peak hours
For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?
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Your Home Network
Service in and out all day. Very upset couldn't work at home
How do I get credit for service outage that’s been out all day
How do I get credit for service that’s been out all day?
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A week of nightmare with Xfinity.
user_of0v59
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Wanted info about number change due to spam. My number got changed 2 times no permission and now has no network connection
I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I
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