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Trade In Stuck in Coppell TX
Hi, I mailed my trade-in with the provided USPS label, but it was last scanned in Coppell TX on 9/16/26 and has not been updated or marked as received by Xfinity/Assurant, so I haven't received my trade-in credits.
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Billing
@CJH1269 I got the XB10 on Saturday and I have a TP Link Deco 67 and have 6 of them and with the XB8 I had both routers turned on. I set up the XB 10 on Monday and my download speeds really dropped and I noticed with the TP Link which is WiFi 7, dow
X class internet and Docsis 4.0 with XB10
I noticed they have been doing work on the street. They put a new amplifier and nodes in my housing development and then put spooled more fiber up on 2 telephone poles on the entrances in our neighborhood last month. Last week a contractor was putting the fiber into the nodes. Does that mean we are
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Peacock Subscription
I recently moved and have a new Xfinity account number. My Peacock subscription is still linked to my old Xfinity account, and I need a backend agent to unlink/unbind my Peacock account from my old Xfinity account profile so I can activate it on my new one
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Customer Service
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page. Here's the detailed steps to direct message us: How to S
Cancel service
How can I cancel my service without making a phone call or going into a store location? I am unable to find a way online.
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Xfinity Support
"Hello. My gateway is registering a severe downstream signal overflow (Power Level at +22 dBmV and SNR collapsed to 27 dB), but my upstream is normal at 41 dBmV. This is a local network/plant infrastructure issue affecting the neighborhood tap, not my house. Please do not schedule an in-home technic
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Your Home Network
Undisclosed fee & taxes
I reported the misleading "free for a year" Xfinity Mobile. Judith Pribyl-Jasperson 1863 Halterman Ave C-1 Santa Cruz California 95962
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Customer Service
Hey @user_78gc5u, Thank you for taking the time to reach out. We are the same team that assist with the SubReddit. If you have a conversation taking place over on that platform already, we recommend you continue there.
Xfinity Can’t Find My Mobile Account?
I have Xfinity mobile. My phone works. I use it everyday. I moved & transferred my service. I went from traditional home service to a community with bulk services. It was a headache. And over the course of 2-3 months, my Xfinity account was spilt into multiple “temporary” accounts. My mobile account
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Hello user_ryg8a6, thank you for reaching out here in our Xfinity Community forum. We are happy you're here and happy to help you. Is there a Xfinity Store near you? They can find your order and provide your equipment. Or, we are happy to do some dig
Router
I’m writing today because I ordered internet October 6th haven’t received my router. Will be charged for internet ive not been able to use.
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How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected
"An Xfinity manager came to my property in Woodburn, OR in May 2026, inspected my shallowly buried coax (1 inch deep under gravel/flower beds), and explicitly confirmed it required a complete drop-bury correction. I was promised a 6-week turnaround and never heard back. I called customer service tod
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Your Home Network
Hello user_hvpteb, I am sad to hear about your troubles. We are happy you're here, and we are happy to help. I know getting the transfer pin can be challenging sometimes. Have you tried these steps? - Request the security PIN yourself in the Xfinity
Need my transfer pin
I was hospitalized for months and my life went shambles and everyone else moved on including Xfinity and the number I brung to thier 10 plus years go they won’t give me access to the transfer pin information or give me payment arrangement
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Cal guard
I have both Internet and mobile but can’t sign up for Call Guard. Not sure why
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Plan
Hello whitebread26, thank you for taking the time to reach out here in our Xfinity Community forum. we will be sad to see you go, but we are here to help you. Wihtout posting any private information, may I ask why you are cancelling? If it is somethi
Cancel service
How can I cancel my service without making a phone call or going into a store location? I am unable to find a way online.
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Have you had a chance to completely remove the email profile and create a new profile @user_cwz392?
Email support
I can receive email on my iPad, laptop but not my iPhone. My iPhone stopped receiving email last week. Same account on all three devices but only two work.
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My scheduled recordings are back.
My scheduled recordings are missing
Here we go again. Northeast Florida. All of my scheduled recordings are missing on my tv and internet the app.
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Cut cable
Cable has been laying g on road and neighbors yard for months. He accidentally cut it with lawnmower. I need a tech to restore internet asap. I work from home.
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Customer Service
I understand not wanting to mess with your setup as is, but it's not a matter of detecting a Comcast network, it's a matter of detecting your home Wi-Fi network specifically, which is going undetected if the Apple TV is using the Ethernet connection.
Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]
I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"] To
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ref1007 Not being able to access and manage your account using the online portal and app would be frustrating. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name
Account Error Messages
I'm unable to access parts of my Xfinity account. I have no problems signing in, but I keep getting error messages every time I try to go to Payments, Billing, or any page that has important account details. Most of the time, the error message is: "Something unexpected happened. Try refreshing the p
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Hey @user_4aca33, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Disney+ app. Are you using an Xfinity X1 set-top box to access the app or using your own third-p
I am getting a blank screen when trying to watch Disney+
We watch Disney+ most nights. After an outage today I get a blank screen when connecting to the Disney+ app. I am able to connect to other apps. The problem is only with Disney+. I have tried all the usual steps (restarted everything). Does anyone know how to fix this or how to get customer support?
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I’ve switched to fiber internet that is half the cost and twice the speed. Additionally the number of Xfinity outages in my area had gotten ridiculous. Please let me know how to complete the cancellation process through direct message or email.
whitebread26
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Cancel service
How can I cancel my service without making a phone call or going into a store location? I am unable to find a way online.
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