I am trying to figure out how to order the xg1 lv4 box and starter kit, I tried doing it on the TV and they sent me the wrong box twice! I do not want the Wi-Fi one because I lose Internet a lot.. The older box I have keeps freezing up and runs hot

Hello I wish to cancel service as I have not been offered a better rate and my balance shows an unfairly high past due balance. I just paid a past due balance.

The lack of resolution and minimal importance to their customer satisfaction will be the downfall of Xfinity. The customer service support agents are the worst Ive ever encountered. They do not resolve anything they tell you what you want to hear just to get you off the line and it's back to square

Transferring to a new address has been a nightmare. First, I scheduled the transfer to take place for a couple weeks in advance. We were unsure exact move date but wanted to have access if needed. The night I placed the transfer, at 11pm, I receive a text that Xfinity had just delivered my equipment

I have been a Comcast customer for 47 years and was always able to watch ABC. In all those years, there has never been a contract dispute that cut off a channel. Shame on Comcast for your lack of negotiating skills. Comcast can spend millions of dollars advertising during high profile sporting event

I recently did a factory reset of my Arris S34 modem as I am only getting ~950MBS download speeds instead of closer to the 2000 that my plan supports. I also realized that the network cable was plugged into the slower speed port. So, with the cable in the correct gig port and the factory reset compl

This issue remains unresolved despite repeated contacts. No clear resolution, timeline, or effective follow-up has been provided. Communication has been inconsistent, and the delay in addressing the matter has been excessive. A direct update and prompt resolution are required.

I’m posting here because I’ve officially hit a wall with standard support. For over a year now, my 2.2 Gbps connection has been borderline unusable for professional work due to massive jitter and instability. My modem logs show millions of correctable errors every single day. Even though the system

It is completely unacceptable that I pay $189/month and have lost access to a channel that is broadcast free over the air. Yes - my sister can get ABC with her antenna, but I pay $189/month and cannot get it. Quit being greedy and give us the channels we deserve.