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Non-customer: broken green utility cover in front lawn — safety hazard
I am not an Xfinity customer, so I cannot use the normal online report form, and the 1-800-XFINITY automated system would not route me to an agent. There is a broken green underground communications-style utility cover in my front lawn marked “Charles.” The previous lid did not sit flush and was str
Question
@XfinityPeterH "We always do our best to complete work when the majority of users might not be connected" ... is that what you call disconnecting internet service for an unknown length of time starting at 8:30 AM on a business day? When you just had
Complaint
Planned maintenance that causes an outage of more than three hours should not be done during business hours. Every other company schedules planned maintenance overnight or on weekends, when usage is lower. Xfinity needs to understand the type of service it provides. Whether you like it or not, the w
Question
Greetings @user_pnmxce, Thank you for visiting our community forums support page. The PDF version of your bill provides a detailed explanation of charges, and is a fantastic resource to use when you have bill questions. The How to view your Xfinity b
Billing
I was overcharged for my services. I went from $128.00 a month to $599.00. I went to the Xfinity store and removed a lot of my services, and Sky was able to repackage me to $265.00. I paid that, but no one has been able to credit my account for the overcharge of $316.89. I am on a fixed income and c
Question
Hello, @user_685z4w Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
Question
Good afternoon user_bd83cf. Have you had a chance to take a look at the options available when logged in to your account on the Xfinity website or App? You can view the current options here when logged in to your account. Please let me know if
New deal
We have internet and mobile though xfinity my internet is about to go up because current deal is about to end. I'm seeing if there is any new deals out there.
Question
Hi there @user_hgg5ce. We can check to see what promotions we currently have available for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") messag
Rates
We been Xfinity customers for decades. Glo Fiber is offering us a rate of $65 a month guaranteed for 5 years for high speed internet (1.2 GBPs) and $100 gift card. Can you match their rates?
Question
user_nsjjk6 We can't get a message to them, but we can likely get the transfer completed for you with the device currently unlocked. Can you send us a direct message with your full name, name of account holder (if different), and service addres
Need phone number - follow up with store employee working on transfer (live person)
I need to get in touch with the person who was working on a transfer for me. I'm moving from ATT to Xfinity Mobile and need to give him some information so we can complete the transfer. I CANNOT FIND a local number and your 800 number is running me in circles and I cannot get to a live person. Pleas
Question
lower my bill.
I saw that Mint has a deal for $40 and would like to lower my bill. I would like to
Question
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Your Home Network
Hello @user_pktume, thank you for taking the time to leave a post. Sorry to hear this happened. That’s definitely concerning, especially with the line exposed and at risk of further damage. You did the right thing by reaching out, so it can be
Exposed cable line
Can i please get a cable line reburied? It was exposed when a tree uprooted.
Question
vickykay thank you for sharing your perspective on this change, I can certainly understand being a fan of the older design. Do you have any concerns with functionality?
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
@Gryzzlibaer We want to thank you for reaching out on the Community Forum for support with your RCS issue. We are glad we were able to resolve your issue with a trip to a Xfinity Retail Store. Never hesitate to create another public post for any of y
RCS 3000 Error
Like many others I am receiving the RCS Connecting/Setting up hang-up on Google. I've tried absolutely everything I could from these forums as well as Google Support. This was working until about 7 days ago, and now I am unable to receive group messages that had RCS originally enabled. I have a Pixe
Question
Hello user_jk4fup, and thanks for reaching out for help with getting a request in to extend services across a street to allow homes on your side to get our services. I would be happy to help in any way I can with getting this completed for you! Can
Serviceability Request
Hello, I’m requesting help with a Comcast/Xfinity serviceability or plant extension request. Multiple homes on our side of the street are interested in getting Comcast internet service. Homes directly across the street already have Comcast availability, but our side of the street does not. I’ve been
Question
No. I was in there on Friday and we got most of the way there. We were stopped at the part where ATT needed to unlock the phone. We couldn't get it to go through while I was there. ATT said we needed to wait 48 hours. However
Need phone number - follow up with store employee working on transfer (live person)
I need to get in touch with the person who was working on a transfer for me. I'm moving from ATT to Xfinity Mobile and need to give him some information so we can complete the transfer. I CANNOT FIND a local number and your 800 number is running me in circles and I cannot get to a live person. Pleas
Question
I'm having this same issue
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
Question
Good morning @user_58aiq7. Our team can review your account billing and work with you towards a resolution. Do you have an XFINITY store or UPS store nearby? If you do, you can drop off the equipment there at no cost.
Billing supervisor
I have called customer service twice about the problem with no resolution yet. I had a technician working on my internet and equipment that they claimed needed a gateway swap. They said they didn’t have one available so ordered one that was shipped to my home and they didn’t come back, I even have t
Question
Sorry about that - I was a little impatient however I was able to resolve this in store. At first the rep promised RCS is a google feature and they couldn't fix it but the escalated tech support was able to reprovision my RCS feature somehow. Specifi
RCS 3000 Error
Like many others I am receiving the RCS Connecting/Setting up hang-up on Google. I've tried absolutely everything I could from these forums as well as Google Support. This was working until about 7 days ago, and now I am unable to receive group messages that had RCS originally enabled. I have a Pixe
Question
user_61ztqz Thanks for reaching out to us about a cable line that needs buried. We certainly don't want that exposed for so long, and be in such a bad spot for you. You have come to the right place to get a work order request in to have it put underg
Cable burial
Cable has not been buried in a year+. Talks to support have gone nowhere. the cable run is across two driveways and is a safety hazard.
Question
Hey @user_8k0pru , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. I would be more than happy to offer my assistance. How can we assist you today with your account?
XfinityJanelle
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email customer service
How do I reach an agent through email?
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