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Thanks, I will replace the box (I'll look for a close by Xfinity store and do it by mail if there isn't one). One quick more question. Does the firmware download have anything to do with wired ethernet, or is it entirely done over the cable.?
improperly labeled HDMI output from X1 box
I have an X1G-A and while the HDMI out line used to be (electronically) labeled "Xfinity", now its "STB Refsw Design" which clearly indicates this box (or sw) is broken. I have restarted (with a wait between power off and back on), replugged, restarted everything and a complete system refresh but to
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Yes, I think I had peacock via xfinity before. Either at a different address, with a different xfinity account or a with a different peacock account that I do not have access to anymore. Is there a way to reset this?
Peacock activation
Hi, when I try to activate the Peacock subscription, it always says "Your Xfinity account is already linked to another Peacock account." Please help! Thanks, [Edited: “Personal Information”]
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Rebooted router via App. Fast.com currently showing 290Mbps, but it has been fluctuating from slow to fast. Periodically testing fast.com. Fastest time recorded is 380Mbps (no where near 1G)
fast.com showing 86kbps, but i have gig wifi plan
fast.com showing 86kbps, but i have gig wifi plan. please help. thank you!
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Because the account was active, Xfinity’s standard email activity policy requires 9-to-24 months of total inactivity before a mailbox is flagged as inactive.
Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
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Peacock activation
Hi, when I try to activate the Peacock subscription, it always says "Your Xfinity account is already linked to another Peacock account." Please help! Thanks, [Edited: “Personal Information”]
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Sign-In and Account Management
I'm thinking that I probably should have deleted the email address first.
Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
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No, it doesn't. Thanks.
Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
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Good evening @user_20f0fd, and thank you for letting us know that you’re also experiencing this issue-we truly appreciate it. This is definitely not the experience we want for our valued customers, and we appreciate you sharing your feedback
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Please accept our deepest condolences for the loss of your wife. I am so sorry you are having to navigate these difficult administrative tasks during this time @user_u98p5y. I see you mentioned removing her name from the account, does her Xfinity us
Delete an email address for a deceased person
My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?
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Hey @NasusN, Thank you very much for the information. Have you had a chance to visit our Customer Security Assurance web portal to view some Postmaster FAQs with issues receiving/sending emails? I would highly recommend visiting here and submitting a
How do I get help with email?
Comcast is not delivering legitimate important email messages to me at my comcast email addresses. Emails for things like 2 factor authentication. I am looking at my comcast email on the xfinity website, there is no 3rd party email client causing a problem. I have spam filtering turned off. Comcast
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Hi @user_20dt3t, did you see the information our amazing expert @EG gave? Are you still having an issue? Let us know, as we are here to help!
First time set up, blinking yellow
I am setting up the wifi in my new apartment. The wifi box is blinking yellow, not white, and isn’t connecting via the app.
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Hello @user_z6j2l6 thank you for reaching out on our community forum! I would love to look into what is going on. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the
My 2.4 ghz band stopped working this morning and I can’t get any of my smart appliances back online. Most won’t work on 5 ghz
Rebootong modem/router. Tried accessing g live agent but assistant won’t connect me via chat
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@XfinityJustinM I can’t email the places I am having the most trouble with and I don’t know the email addresses they are coming from because this times I am sure this is happening is when they are emails for two factor verification so I can log in t
How do I get help with email?
Comcast is not delivering legitimate important email messages to me at my comcast email addresses. Emails for things like 2 factor authentication. I am looking at my comcast email on the xfinity website, there is no 3rd party email client causing a problem. I have spam filtering turned off. Comcast
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user_e0tut2, I'm sorry to hear you have decided to cancel. The NOW portal would be the best option to manage your services, but I understand it didn't work out for you. That said, we'll be here if you need us in the future.
New Modem Needed
Tech came out and said I needed to replace modem, we went to the store and they gave us a number to call and no one answers only redirected to Xfinity assistant with no solution. Just getting run around? Is there a number where I can speak to someone directly?
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I apologize. I missed the message. I replied to it.
Report damaged or dislodged telecom pedestal
Nearly dislodged telecom pedestal requires maintenance
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Xfinity Support -- Cancel my internet
Please cancel my internet at the end of this current paid-for billing cycle (6/18/26). Final and absolute. I will return my equipment at a local store on the last day of service. Thank you.
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Need help with Netgear CM3000 Stuck at 80Mbs uploads.
I have an approved customer-owned Netgear CM3000 Next-Gen mid-split modem. I am on an internet tier that should support 300 Mbps upload speeds, but my connection is stuck in legacy low-split mode, capping my upload speed tightly at 80 Mbps. Could an official employee please verify my billing code co
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Your Home Network
Greetings @user_w65nkw, thank you for reaching out to us on our Xfinity Community Forum! That message usually means your Xfinity account may already be linked to a different Peacock account. Just to better understand, have you used Peacock with you
XfinityMelinda
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Peacock activation
Hi, when I try to activate the Peacock subscription, it always says "Your Xfinity account is already linked to another Peacock account." Please help! Thanks, [Edited: “Personal Information”]
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