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On Unlimited plan, but Mexico data roaming charges still applied
Hello - I was on a short visit to Mexico and despite the Unlimited plan that I am on having "Unlimited talk, text, and data in Canada and Mexico" (see https://www.xfinity.com/mobile/learn/plan) was still charged several hundred dollars of data roaming charges. Can you please look into what that is t
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Plan
@XfinityAlfonso I have a GPS cellular Apple Watch with its own number assigned by Xfinity support. It does not function as a standalone phone (like I had with Verizon). By standalone I mean watch will ring if someone calls my phone number even if my
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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Second account created when upgrading
I upgraded my xfinity internet online to the $50 1GB plan, but it now shows I have 2 accounts linked to the same login. I want to make sure I'm not paying for the service twice.
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Sign-In and Account Management
Not receiving trade-in credit for Xfinity Mobile
I traded in my iPhone 12 for iPhone 17 pro, and shipped my phone with store provided label around 2025/10/10. But I still have not received my trade in credit so far!
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Devices
I submitted a question to support. Need to close this.
Need to configure XB7 gateway to allow L2TP/IPsec VPN.
If my memory serves me right, the VPN that I occasionally use worked before I upgraded to the XB7 Gateway. I have tried all of the suggwated solutions short of port forwarding and nothing worked. I even disable the firewall and it still won't work. The VPN connects my Windows 11 computer to a CISCO
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Kicked out of HBO MAX subscription with xfinity
Had hbo max for years with xfinity. I try to watch today via TV app/phone and am told I need to renew my subscription. I have changed nothing. What gives?
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Channels and Programming
user_3a1q1b, hello! I apologize that is happening to you. Have you updated your application recently?
ESPN freezes up with xfinity stream tv app
ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72
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Poor internet quality only in the evening
Hi. I searched this issue in the forums, but the only response I found the poster was complaining about how no one from Xfinity had gotten back to him. For approximately the two weeks, when we attempt to watch a streaming service on our television in the evening, typically after 9 PM, we are unable
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Your Home Network
Having trouble upgrading. Xfinity told me sign up and after 3 months, I would be eligible. I made my payments and have cable, internet and 2 mobile lines and want to add another...but I can't. Please help me! I LOVE my service.
Ineligible for device payment plan despite 800 credit score, years of on-time payments
I am recently trying to get a new phone plan via xfinity with a new phone and upgrade my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed xf
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Need help setting up Xfinity wifi
My apartment complex had me go to an Xfinity store and pick up a device and I need help setting it up
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Your Home Network
Packet loss problems
I’ve been experiencing severe packet loss for about a month now. All night tonight I’ve been at 20-30% packet loss, but usually it’s not that bad. I have went through all the steps with the xfinity troubleshooter, nothing has helped.
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Your Home Network
Good evening, @user_6hu9tq! Thanks for reaching out about the $10 discount. Once you change to the bank autopay method, the discount will show up within 45 days. It takes 1-2 bills before you see it on your end. I will need to check on why the paymen
No $10 discount when switching auto payment methods
Hello, I received an email from Xfinity stating: "As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing". I logged in and duly made this change which caused an immediate payment without
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I'd like assistance changing my internet plan without new equipment
I have an older plan(1200mb/s) that has a data usage limit. I'd like to change it to a newer plan (1000mb/s) that has no usage limit. I also have my own router and modem. When I go to change my plan, the only options include hardware that I don't want or need. How can I simply change my plan to unli
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Your Home Network
Paramount Plus
The connection with Paramount Plus is absolutely horrible!! You should be ashamed and embarrassed. Every week we try and watch Landman and it takes us over an hour and a half because of all the buffering or whatever you want to it. This does not happen with other shows. What is happening? I have tri
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Customer Service
No $10 discount when switching auto payment methods
Hello, I received an email from Xfinity stating: "As a valued Xfinity Internet customer, you’re eligible to save $10 per month by switching your automatic payment method to a stored bank account with paperless billing". I logged in and duly made this change which caused an immediate payment without
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Billing
Good evening @user_9pa0du, and thank you for reaching out on Forums with your experience, we are sorry to hear about all the frustrations as this is never the kind of experience we want for any of our customers. We are happy to look into your refund
Misleading Refund Info, Delayed Credit, Equipment & Mobile Charges
Hello Xfinity Community, I am posting after more than 20 days of ongoing issues that remain unresolved, despite spending many hours with multiple Xfinity agents over phone and chat. Summary of issues: Delayed refund / credit check with conflicting information: some agents said it would be a refund c
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Good evening @user_p8lixt! Content availability within the third-party applications on our cable boxes and our OnDemand content is provided by the networks that own the rights to those programs. It would appear they have not added it to our On-Demand
Acorn TV on demand
Why isn't Madame Blanc Mysteries Christmas Special Part 2 available on Acorn TV app or On Demand?
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Misleading Refund Info, Delayed Credit, Equipment & Mobile Charges
Hello Xfinity Community, I am posting after more than 20 days of ongoing issues that remain unresolved, despite spending many hours with multiple Xfinity agents over phone and chat. Summary of issues: Delayed refund / credit check with conflicting information: some agents said it would be a refund c
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Customer Service
@Chellejohn Thank you for clarifying, that makes perfect sense, and I appreciate the detail. What you are describing is a known "buffer sync" bug that can occur specifically when a recording is still in progress. Because the file is being written to
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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user_g9o36o, Hello there. Thanks for reaching out. I truly understand your frustrations and that this is something important especially with the money that you pay for our services to service your home. When you are trying to view paramount plus, tha
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Paramount Plus
The connection with Paramount Plus is absolutely horrible!! You should be ashamed and embarrassed. Every week we try and watch Landman and it takes us over an hour and a half because of all the buffering or whatever you want to it. This does not happen with other shows. What is happening? I have tri
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