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@XfinityGabriel Hi Gabriel, thank you for your guidance. However, I didn't see any icon shown in the instructions. Could you please help me with another method? Thank you so much!
Cancel Internet service without phone call
Hi, I would like to schedule the cancellation of my Xfinity Internet service effective September 16, 2026. I have tried using Xfinity Assistant, but I am only being offered a callback. I would prefer to complete the cancellation in writing rather than by phone. Could an Xfinity Support representativ
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I was also told by another person this morning that "The third-party vendor used Comcast to provide internet service, and Comcast has decided to terminate that arrangement"
URGENT — Residential address incorrectly classified as business
My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti
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The property manager is difficult to contact, and frankly, I wish they were not involved. Is there anything I can do or provide as the homeowner?
URGENT — Residential address incorrectly classified as business
My residential service address is incorrectly classified in Xfinity's system as a business address. When I try to order Xfinity Internet, I receive the message "This looks like a business address" and am only offered Comcast Business. This is a residential residence and I need to establish residenti
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@user_590d8o The 10-day promotion includes more than a dozen limited-time perks, discounts, sweepstakes, entertainment offers, and shopping deals from across the Comcast NBCUniversal family. The promotion has ended and we are unable to backdate the
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
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user_5a82kt Good morning, and thank you for reaching out via our Xfinity Community Forums. That is a great question, and one I would be asking too! To take a closer look at your billing and how I can best assist with getting this cleared up please se
Billing Amount
Hi im confused as to why an account from 2024 is still being billed?? i turned in all my equipment and cancelled my services but im still actively being charged why??
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Billing Amount
Hi im confused as to why an account from 2024 is still being billed?? i turned in all my equipment and cancelled my services but im still actively being charged why??
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Billing
ok, i got into xfinity website on my phone, and went to services. Mobile services are grayed out and locked.
frustrated
I stopped getting emails @comcast.com on my computer and I couldn't connect with the app on my Samsung phone (message said phone version no longer supported or something like that). So, I bought a new phone (galaxy s26) and added the xfinity app from google play store. I've signed in as instructed t
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@user_trovl9 Thanks for reaching back out. I'm glad to hear your service is working. Were there any other questions or concerns you had?
Urgent Escalation – Internet Outage Affecting Work From Home
Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe
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user_4gej2w Good morning, and welcome to Xfinity Forums! I'm sorry to hear about your modem not getting power. I'm happy to help you get a replacement. You have a couple different options. You can either take your modem into the closest Xfinity Servi
Modem no longer has power
Modem has no power. Plugged it into multiple outlets and the outlets I plugged into all work with other electronics
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Not anymore. But I never received an update or a message although I added my phone several times for updates. Now is working again
Urgent Escalation – Internet Outage Affecting Work From Home
Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe
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@user_th1wdq I'm sorry to hear you're having an issue with your internet. Our team is limited with prepaid accounts such as Wi-Fi pass account. I have a link for you to reach the dedicated support team for Wi-Fi pass accounts https://www.xfinity.com/
Xfinity WiFi now pass not working
I purchased my pass on August 26th and it’s good until September 26 but it’s not working it took the money out of my account and gave me a transaction id but it won’t work it says it’s not activated when I try to sign in to use the wifi pass
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@user_sje40l I'm sorry to hear you are running into some difficulties. Are you signed in? Once you sign in, the option should be in the top right corner of the page.
Can I get the 1G promotion
I got the following email message from your company. I want to get the $50.00 per month no contract 5 year promotion, but the “fine print” says the promotion is for new customers. AT&T is now running a $50/month promotion. We like your product. Please respond to [Edited: "Personal Information"] Resp
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So it sounds like then, stability related to this area becomes no one's responsibility? The manufacturer can't grant permission because they don't own the device or the network, and their job is to push out software. The customer, who can provide per
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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user_cleldp Hello, and thank you for being a loyal Xfinity customer for 16 years. I can completely understand your concern. When you see other providers advertising lower prices, it's natural to wonder if you're getting the best value for your servic
Loyalty department
How I can I get in contact with someone who can discuss offers with me? I have been an xfinity customer for 16 years, and I am seeing other companies offering similar services for half of what my monthly bill is.
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Hi @user_a1999e Here are those steps to direct message us as you would type in "Xfinity Support" not the individuals name. Click on the chat icon located at the top right of this forum's page.• Click "Sign In" if necessary• Click the
Intermittent multi-second latency spikes
I'm seeing intermittent multi-second latency spikes and failed connection attempts to external services, specifically on a hop inside Comcast's own network — not at my modem/router, and not at the destination server. This is NOT a general "my internet feels slow" complaint: I have traceroute/mtr dat
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Good morning and welcome to Comcast @user_yj41av. Thank you so much for reaching out to us here on our Xfinity Community Forum page. You are in the right place and we are happy to assist you today with activating your Internet service. Please
Internet problem
Hi, I’m a new Xfinity Internet customer. I’m trying to complete my order, but I get Error 481 when I try to add my credit card. My Gateway is also blinking yellow. I need help completing the payment and activating my Internet service.
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Modem no longer has power
Modem has no power. Plugged it into multiple outlets and the outlets I plugged into all work with other electronics
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Customer Service
@user_dzvdu8 it took some time of going back and forth through the messages and going back and forth with phone calls, but I did manage to get my status back.
xfinity membership status
I am at my wits end. I have been a customer for 8+ years. I recently moved to a new address, did it on the phone with a representative, and for some reason, my membership status has not transferred over. Not only that, but apparently it was removed from my old account too. I have been calling for da
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user_pq7k70 Thank you for taking the time to reach out to us here on our Xfinity forums, I understand how frustrating it can be when your services are not working correctly. I would love to take a look at the account and see what's happening an
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Outages
we have been getting daily outages, several times a day, for the last week or so. Does it seem to end. Try to get a human to talk to, but could not get through all the automated responses. This is getting ridiculous.
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