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@XfinityEricB I am using XB7
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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user_u0nyqv Thank you for reaching out! I do apologize there was property damage during your Xfinity installation appointment. We can open up a property damage claim for you, please send us a direct message. To send a "Direct Message" me
property damage during install, unable to close window
During the installation, tech cut the wire going into the basement and drilled through a window which will not close now due to the wire. It poses a safety and security issue as I cannot lock that window. It also provides a weather related issue that I cannot close the window and the holes are open
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user_tp4q8m Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Is this iguard link legit?
Hi, I recently contacted an Xfinity agent via chat and asked if I could sign up for an internet + mobile. After asking him all the details, he gave me this link, "https://iguard-po-1pp.slb.comcast.com:9443/ui/...." (I shortened the link) to verify my identity. There I was asked my SS and DOB. I was
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You've reached the right team for help, user_ws954b - Your security is important to us, and we want to help you stay protected. Xfinity uses multiple layers of review to ensure the accuracy of our emails, websites, and text messages. That said, if yo
Notified about an xFi Pod I didn't order
Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?
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corporal, Thank you for reaching out. I'll be glad to help cover some new plans and options. To be upfront, the new customer offers won't be available to existing customers. We can, however, work to find plans available for you in your area.&nbs
Current offers for new customers vs existing customers
I have requested Comcast/Xfinity to offer me, a 27 year loyal customer, the same TV & Internet price offered to a new customer. I keep getting promises of help and a solution to my satisfaction but then getting transferred around with no solution. Would someone at Xfinity please step up and honor th
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Hey @user_9340cf, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your feedback and experience. While we would be unable to provide the account number and PIN, we do provid
No title
I have been an Xfinity customer for many years, and the last few months have been the most disappointing experience I’ve ever had with any company. My phone was stolen, I was sent the wrong replacement, I had to return it and still pay it off, and my bill jumped from $50 to $120. The phone I finally
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user_zfhurs Thank you for reaching out! I'm sorry to hear you're having problems activating the Peacock offer. When you go to the activation link https://customer.xfinity.com/activate-peacock do you see an option to activate Peacock?
Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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Greetings, @user_93hys3 and thread! I apologize that you have not been able to use that setting. We appreciate everyone's help that was provided so we could further track this issue down. It has been very helpful to our teams! Our expert engineers ar
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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no title
I can't send a direct message, so I'm trying to make a post to see if it works
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Billing
Happened to me - beyond disgusted with Comcast.
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Mobile Billing long-term issues
We signed up for a new phone promotion with Xfinity on June 20, 2025. As such we had to upgrade to a Premium Unlimited Plan to get a $400 discount per phone on 2 new iPhone 16 Plus phones we purchased. Everything was fine in the store. Subsequently on our monthly bills, some months showed no discoun
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Plan
I just got a reply on that other thread from a user @XfinityMartyR. Apparently their engineering team is aware of the issue and a support ticket has been logged.
Enabling bridge mode
Hello, I recently got a new XFi gateway for 1 gig internet. I am trying to connect my existing router to it. I followed the steps to enable bridge mode that is available in the help articles. However, when i open the admin portal, there is no button next to Bridge mode its just empty like below. the
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I am having the same issue on my new XFi gateway XB8. can confirm same behavior as user_2dw9xm. the script is broken
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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thanks it is the same issue
Enabling bridge mode
Hello, I recently got a new XFi gateway for 1 gig internet. I am trying to connect my existing router to it. I followed the steps to enable bridge mode that is available in the help articles. However, when i open the admin portal, there is no button next to Bridge mode its just empty like below. the
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user_mo59br Our engineering team is reporting an issue with enabling bridge mode on our Xfinity Gateways. They have an open ticket on the issue, and hope to have it resolved soon. @user_ahnxzh @Mangtas_666 @user_2dw9xm &nb
Unable to turn on Bridge Mode
I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?
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Outage
We haven’t had service in Nashville for ten days. How can we get immediate service?
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Customer Service
Hi, we've got another thread going on here with the same issue (https://forums.xfinity.com/conversations/customer-service/unable-to-turn-on-bridge-mode/6980c49cbef17951d8a6b119?commentId=6982aeca18df686529af935a) I'm not an expert, but it looks like
Enabling bridge mode
Hello, I recently got a new XFi gateway for 1 gig internet. I am trying to connect my existing router to it. I followed the steps to enable bridge mode that is available in the help articles. However, when i open the admin portal, there is no button next to Bridge mode its just empty like below. the
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Moved here for an answer.
EG
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2gb up and down speeds in Charlottesville, Va
Do you know if 2gb up and down internet speeds are available in Charlottesville VA. Do you have a list of active locations.
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