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Collection Hold
Please help I just moved into my house and it’s a past due bill so my internet got disconnected
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Billing
Cancellation request - callback scheduler unavailable
Hello, I need to cancel my Xfinity Internet service. The cancellation callback scheduler repeatedly returns an error. Please invite me to a private message with Xfinity Support so I can provide my account details securely and complete the cancellation. Thank you.
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Customer Service
Hello @user_Chalapman24 thank you for taking the time to reach out on our community forum. I know how important it is to ensure that you can upgrade your device when you would like. I have attached a link here. Upgrade Device do you know if your phon
Elite upgrade
I was trying to do an ELITE UPGRADE in my local xfinity store because I saw in my xfinity app that I am eligible to upgrade I showed the document to make it easier but to my disappointment the agent said I NEED TO PAY THE BALANCE FIRST before I can upgrade. So I called a representative after 2 calls
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Hello @user_jsq84a, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Check out:How do Xfinity Mobile device payment plans (DPPs) work?How many device payment plans (DPPs) can I
Device Payment Plan Increase
Has anyone been able to successfully get their credit limit increased? I’ve contacted supported and was told my credit with them is not high enough. I fully paid off my device a few weeks ago and had my bill set to autopay. I’ve also been a customer for almost 5 years so I’m confused why I’m still s
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@user_nmutpy Thank you for letting us know. We are very limited on what we can help with when it comes to NOW Internet. Have you also requested assistance through the NOW support portal?
NOW Internet Won't Connect to the Internet
I recently moved and discontinued my previous NOW Internet service. I'm now in my new home and have a new modem. My modem itself and my account say that my service is active and that I'm connected, however, I still don't have Internet connection. I've tried unplugging the modem for 60 seconds, unscr
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Good evening, @user_i4ofeq, and thank you for sharing your feedback. We can understand how frustrating it would be to spend a significant amount of time trying to get help and feel like you're not getting the answers you're looking for. We appreciat
Bring back live agents on the phone.
Xfinity you should care about your paying customers . We should not have to suffer through hours of fighting with a robot to get a simple question answered that could have been asked 5 minutes ago if someone would just pick up the phone. It’s is so exhausting and disgusting. Since your cutting cost
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I tried that and it doesn’t work. The box also goes into power saver made even though it is set to off. And why is the mailing address for payments gatekeeper? My mother lost her bill, she’s overdue. We can’t access an account online since my father
Missing channels
why can i get certain channels on my main cable box but not on the small recievers in other rooms
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@user_i0x444, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b
“you can’t make this change right now” error
i keep getting this error when i try to manage my linked accounts but when it redirects me to my contact information, there’s nothing to update other than enabling 2 factor. when i try to enable 2 factor, it takes me back to this error screen. so it’s a very frustrating error loop and i can’t figure
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Poor service and Outage complaint
Its been a full day of Xfinity outage with no updates from them. Both my wife and I work from home and we lost a days worth of wage. I initially got through to a rude customer service rep (Luis) who tried to pin the issue on our modem. Then he said he will get back with a resolution in 2 hours and w
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Your Home Network
@user_jtthac No worries, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direc
Downgrade Internet/TV to just internet.
Hi, I would like to speak someone regarding switching to stand alone internet without tv as my bills have gotten too expensive. Thank you.
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I completely understand your frustration, and I am so sorry for the hoops you've had to jump through just to get an appointment scheduled @Zyclops58. If you could send our team a direct message with your full name, the name listed on the account (if
Need tech visit for new tv box
I need a technician visit scheduled for my Xfinity service. I have already attempted to resolve this through the automated support system and have been unable to schedule an appointment or reach a live representative. Please assist me directly with scheduling a technician visit. I am extremely dissa
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Hello user_qe9r3x, thank you for taking the time to reach out here in our Xfinity Community forum. We appreciate you, and I am happy to help. Based on what you are sharing, I will need to get some account information best kept private. Please send us
XM-Only fee charged despite active Xfinity Internet at same address - refund request
Hi - I'd like help with a billing issue on my Xfinity Mobile account. I had Xfinity Internet and Xfinity Mobile at the same service address. My first mobile statement (Sep 2025) showed a '1 year Unlimited line discount.' Starting with the next statement (Oct 2025), the discount disappeared and a $25
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orangearrows, we have access to an escalation process that would help ensure you can get your port completed. Feel free to send us a private message so we can better assist.
Xfinity Mobile number porting - customer service have no clue what they doing
I tried to port into Xfinity Mobile. I followed the process and initially, when I was trying to port my number or at least activate my account, I created an account on Xfinity Mobile and selected a plan. This was a BYOD, like bring your own device, and I tried to proceed with that process. For some
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@XfinitySeth i get redirected there when going to account > account settings > xfinity ID and security > manage your linked accounts. I am not able to manage my linked accounts because of that screen that appears and I am not able to resolv
“you can’t make this change right now” error
i keep getting this error when i try to manage my linked accounts but when it redirects me to my contact information, there’s nothing to update other than enabling 2 factor. when i try to enable 2 factor, it takes me back to this error screen. so it’s a very frustrating error loop and i can’t figure
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2000/250 Mbps plan stuck at ~80 Mbps upload — no OFDMA channel provisioned on XB8
I'm on the 2000 Mbps download / 250 Mbps upload plan using the rented Xfinity XB8 gateway (Technicolor CGM4981COM). Download speeds are fine (matching or close to 2000 Mbps), but upload is consistently capped around 80 Mbps — nowhere near the 250 Mbps I'm paying for. What I've found after checking t
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Your Home Network
Peacock premium subscription
I was advised I had to wait until my move was complete before I could activate my peacock premium free subscription. However when trying to do so nothing pulls up for me it just goes to bundle and wants me to choose a bundling plan.
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Accessibility
It only lets me add to my existing plan and not remove the TV completely unfortunately.
Downgrade Internet/TV to just internet.
Hi, I would like to speak someone regarding switching to stand alone internet without tv as my bills have gotten too expensive. Thank you.
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I completely understand your frustration regarding the downed lines in your yard @user_9lntcc. Please know that we take property safety issues very seriously. Dealing with a utility line is stressful enough! You can always report a downed line online
XfinityQuemekia
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Dangerous down lines in backyard. NW Indiana
How long will Xfinity wait to either raise dangerous down lines in my backyard or remove them? Or, communicate with customers? I can't maintain my property, access areas of the backyard. Xfinity wont take calls or respond to texts when it sees my zip code. But they DO take funds for auto pay!!!! At
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