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xb6 gateway loud fan noise

I recently received an XB6 gateway, and within a only a few days of installation, the fan began to make a loud humming noise that I can hear throughout my apartment. this has been going on for several weeks now, and the gateway is only a month old. I would like to start the process of requesting a r

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Customer Service

Internet

I signed up for Internet today under my email. I picked up equipment and I can’t log in to my account because my email controls my brothers account

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Of course. Hope the group of Official Employees that read and respond to these posts are noting the pattern.

user_arq0n9

replied

3 hours ago

to the conversation:

A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

Question

user_s0tc9g Thank you so much for reaching out for help with getting your coax outlet moved. Our techs are awesome, but due to liability issues, we are not able to complete any line work within your home's walls. If the room in question does have acc

XfinityAmandaB

commented

3 hours ago

to the conversation:

Wifi line

I need my wifi wall outlet move up stair

Question

I get how annoying it is when a great feature like Call Guard just won't let you sign up @user_pjfj1d! I’d love to help you get this sorted out. To help me figure out what's going on, could you let me know exactly what happens when you try to s

XfinityQuemekia

commented

3 hours ago

to the conversation:

Cal guard

I have both Internet and mobile but can’t sign up for Call Guard. Not sure why

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I need activation, Service

I need Someone can come and activate my Service

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On Demand

Bill?

Hi, I signed up for Xfinity 500 Mbps internet in Boulder, near the University of Colorado Boulder. My monthly bill was $36.39, including taxes and fees ($35.00 plus $1.39). My latest payment on October 16, 2026, was $67.16, which is much higher than my usual bill. Could you please explain exactly wh

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Billing

Still no resolution. Incredible.

user_pxsu9b

commented

3 hours ago

to the conversation:

Weather Channel Error: TVAPP-0023

This Video Cannot Be Played. We've run into a problem while streaming. This same issue occurred with the Newsmax Channel previously with my Roku Devices. All suggestions ie. Restart Modem and Router, Delete Xfintity Stream App and Reinstall, Restart Roku devices etc. have been tried numerous times w

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Internet still down after Xfinity outage marked resolved — possible incomplete restoration

My internet stopped working approximately four hours ago. During troubleshooting, I received an Xfinity notification that there had been a service outage in my area, followed by a notification that it was resolved. However, my connection has never recovered. I'm using an Arris SB8200 DOCSIS 3.1 mode

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Your Home Network

Hi there @user_6t3vwa, when it comes to unlocking your Xfinity Mobile device, you just want to make sure it checks a few quick eligibility boxes first. I've included a link below with more information. Let us know if your device is eligible.How do I

XfinityQuemekia

commented

4 hours ago

to the conversation:

Discrepancy between Xfinity app showing phones unlocked and carrier lock:sim locked message on iphones

I recently activated two iPhone 17 pros. The Xfinity app shows the two phones unlocked but the two phones show carrier lock: sim locked message under iPhone settings. I’ve called Xfinity Mobile and also chatted Xfinity assistant the last two days and my issue is still not resolved. Can someone from

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RFK-03117 or XRE-03090 are two of the error codes I often get. There are others too but I didn’t write them down yet

milkat

commented

4 hours ago

to the conversation:

X1 wireless cable box crashing

My cable box is crashing all the time and is very unreliable ever since I got the latest wireless cable box. Different error codes all the time. I am so frustrated. Please help

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X1 wireless cable box crashing

My cable box is crashing all the time and is very unreliable ever since I got the latest wireless cable box. Different error codes all the time. I am so frustrated. Please help

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Community Best Answer

Thanks for spending some time with our team to look into your billing concerns, @Phiet! We are glad we could get things turned around! Our community is filled with knowledge to help with any Xfinity concern. We are glad you are part of it and hope yo

XfinityRay

commented

4 hours ago

to the conversation:

Billing - Promotional Credits

Hello Xfinity Support, I am requesting the escalation of an ongoing billing issue with my Xfinity Mobile account. I previously received a case number indicating that the issue was resolved; however, my account and monthly bill still do not reflect the corrected amount. Please route this request to a

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If the issue is still occurring @CRASHLY, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

XfinityQuemekia

replied

4 hours ago

to the conversation:

Xfinity Stream Apps not working on ANY of my TVs

We have used the xfinity stream app for a few years with no issues. Last week it started acting up. I could get the app to load and see the guide and all my recorded shows, but if I tried to play anything (live TV or a recorded show) I get a message that says unable to load. Please try again. This i

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Good day, @user_iczv4w! Congratulations on ordering your new phone! The order would have to be canceled and placed again to change it. After placing an order we have roughly 30 minutes to cancel it. Once it goes into the fulfillment stage we can't ch

XfinityRay

commented

5 hours ago

to the conversation:

change my order to home delivery

for in-store pickup, but that’s not how I wanted it. I wanted it delivered to my home.

Question

Thanks for joining us here in the Xfinity Forums, and thanks for reaching out, user_xli5gp! I'm sorry to hear you're service cut out after rebooting your modem. You're correct, and we can see more in the background, given there's an active connection

XfinitySean

commented

5 hours ago

to the conversation:

I unplug my modem now no sevic

I unplugged my modem,the when I plug it back in I have no service . They want me to set up an appointment. But I know there is a way for you to look into my set up reset it or see what's going on. Can you please help me.

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Ok, yes I’ll do that now.

user_ql0s5b

replied

5 hours ago

to the conversation:

Being lied to by store employees

First of all, we’ve had great service for the last year of Xfinity WiFi at our home and Xfinity mobile for just one $10/monthly line. Which is the reason we chose to come to the Xfinity Store back in August as my wife needed a new phone. The first salesman we dealt with that day promised us after we

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@user_geu9h3 The recordings restored for the Original Poster. Did they restore for your library?

XfinityBenny

replied

5 hours ago

to the conversation:

My scheduled recordings are missing

Here we go again. Northeast Florida. All of my scheduled recordings are missing on my tv and internet the app.

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Outage from lightning

I do not have any cable nor Internet, a lightning hit the house and blew out the router and the cable box. I believe it hit something on the outside of the house.

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Accessibility

Xfinity pro

I am trying to apply Xfinity pro but can't seem to do it

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Your Home Network