Xfinity Community Forum

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Download a movie in standard format to save space

I’m trying to find how to do this but it only gives me an HD option.

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Xfinity Stream App

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Good evening @Grosseile403, and thank you for reaching out to us on our Community Forums with your questions about upgrading to Peacock Premium Plus. You can upgrade or cancel your Peacock Premium subscription by following the steps outlined on our w

XfinityAlyssaA

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18 minutes ago

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Peacock Premium Plus ad free

So, I just learned that Xfinity will not let you pay for the upgrade from their free Peacock Premium to Premium Plus ad free as of March 2026. I was told by customer support that I had to go to the Peacock site and pay for the upgrade there. When I go to the Peacock site, it will not let me upgrade

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Greetings @user_5g2fyn, and thank you for posting on our Xfinity Forum. That’s definitely frustrating, especially if it’s happening every week. We want to help get this resolved. Have you checked our Xfinity app or our outage checker to s

XfinityMelinda

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21 minutes ago

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Help with outages at my home every week

I have sent this 3 times already. Every week my Tv and Wifi goes out. Even when there is no outage in the area. I am paying for service that I can't enjoy!! Something needs to be done immediately.

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T3 Timeouts (and corresponding internet drop-outs), RNG-RSP CCAP Commanded Power in Excess of 6 dB, and other issues.

Hello, I've been fighting an issue with intermittent drops outs and packet loss for some time (two+ years now). It sometimes works fine for months, then it's just...not great, daily (sometimes every few hours), for a while (at a time.) I'm out of ideas for this problem and would really like to get s

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Your Home Network

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Error code tvapp 00195

I am attempting to use the stream app on a new LG smart tv. I get the error code tvapp 00195.

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Xfinity Stream Website

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Issue linking account

Xfinity transferred my internet from my old address to new address and my new address is not showing up in my login. I'm unable to activate my subscriptions though I'm getting billed for Gigabit internet. I have connected with 4 customer service reps so far and no one has been able to resolve this.

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Xfinity Compliments

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Hello @user_xm2baq thank you for reaching out on out community forum. I know how important it is to make sure you get your equipment to start your services on time. I would love to help and take a look at your account. Please send us a direct messag

XfinityAbby

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40 minutes ago

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When will I receive my equipment?

I am writing to inquire on when the new router I ordered from XFinity will ship and be delivered to my place. I completed the process of ordering a new plan and received confirmation of my order on April 2nd, but I haven't received a shipping update or any information related to the equipment shippi

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Thank you for sharing that information @Fubeca97, we appreciate it. I see that this issue only occurs while you’re on video calls. To help narrow this down, can you please confirm whether your computer’s software is fully up-to-date? A

XfinityAlyssaA

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42 minutes ago

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Internet Instability when using video conferencing, Teams, Zoom, WebEx, etc

Every time I'm on a video conference call, the internet will cut out for a few seconds about every 10-15 min. It is very frustrating. I'm connected to Wifi and ethernet. I am on a plan that gets 1 GB down and about 10 MB up. This only happens when I'm on my home network but EVERY time I'm on my home

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When will I receive my equipment?

I am writing to inquire on when the new router I ordered from XFinity will ship and be delivered to my place. I completed the process of ordering a new plan and received confirmation of my order on April 2nd, but I haven't received a shipping update or any information related to the equipment shippi

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Customer Service

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Can’t print with new gateway

I have a Canon Imageclass laser printer. Before we upgraded in December, we could print from all our devices. Now that we have the new modem, it’s been nothing but a 🤬. I went to print and can’t. I went into my printer and connected it to the new network. When I go to print, it says it’s offline. I

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Your Home Network

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Thank you for responding. I'm not sure. I'm connected by both Wifi and ethernet to my laptop. When I'm in a video call, people say I freeze on their screen, I hear a beep, and the internet icon in the bottom right of my screen seems to cycle through

Fubeca97

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49 minutes ago

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Internet Instability when using video conferencing, Teams, Zoom, WebEx, etc

Every time I'm on a video conference call, the internet will cut out for a few seconds about every 10-15 min. It is very frustrating. I'm connected to Wifi and ethernet. I am on a plan that gets 1 GB down and about 10 MB up. This only happens when I'm on my home network but EVERY time I'm on my home

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Waiting on xfinity to reimburse us and everyone else effected by this corporate greed.

user_bjk616

replied

57 minutes ago

to the conversation:

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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I do understand this situation has been frustrating and while we are sad to see you go I do understand. I see that our executive team was trying to get in contact with you, and you were not able to continue with a resolution. If you do need any addit

XfinityAbby

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1 hour ago

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FINAL ESCALATION: 3 Weeks of Service Failure

To Whom It May Concern, I am a loyal customer of 10+ years writing to express my extreme frustration regarding a smart watch activation your team has failed to resolve for over three weeks. My 11-year-old son is currently without a working device due to your team’s incompetence, which is a significa

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7 outages in 4.5 months — request for service credit and reliability response

Hello, I’m writing to request a service credit and a substantive response to a worsening pattern of reliability issues at my Xfinity service address in the Magnolia neighborhood of Seattle, WA. Over the past 4.5 months, I’ve received the following outage notifications directly from Xfinity for my ad

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Your Home Network

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Just a quick update to let you know that you’ve finally succeeded: you officially lost a 10-year Platinum customer. As of today, I’ve moved my Xfinity internet, two mobile lines, and my smartwatch over to AT&T. It’s funny—AT&T fixed my "im

user_mck052

commented

1 hour ago

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FINAL ESCALATION: 3 Weeks of Service Failure

To Whom It May Concern, I am a loyal customer of 10+ years writing to express my extreme frustration regarding a smart watch activation your team has failed to resolve for over three weeks. My 11-year-old son is currently without a working device due to your team’s incompetence, which is a significa

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i don't think we'll wait THAT long. this has gotten ridiculous! we are 🤏🏼🤏🏼 this close to switching to vz fios. cbs, nbc, & abc are absolute MUST HAVES. if xfinity can't keep the 🤬 basic channels -- then it's time for us to par

user_gte3xw

commented

1 hour ago

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CBS

I will be switching to FIOS if CBS isn't returned by 5/ 14 !!1

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Yes it says ".docx", Also if I access a redline document that appears on the One Drive files on my pc by attaching it to a composed email, the document that my pc attaches says "docx" but is a pdf clean version of what is supposed to be a redlined "W

mbf107577

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1 hour ago

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emailed redlined word attachments appear as clean pdf documents

When I open up an email received on my PC computer that has an attached redlined "Word" document, the attachment opens up as a clean PDF. When I open up the same email on my IMAC, the attachment is the correct redlined "Word' document. The problem would therefore appear to be with the settings on my

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Hello @joannecrfonauer, you care to elaborate on the issues you are having at this time?

XfinityDuron

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1 hour ago

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I need to log into my Xfinity account

I have a new phone and it will not allow me to sign in so that I can change my email address on my account

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Why is this necessary. Comcast may be giving me another reason to switch to Verizon.

martyzl

commented

1 hour ago

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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I am paused and need to be unpaused.

joannecrfonauer

replied

2 hours ago

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I need to log into my Xfinity account

I have a new phone and it will not allow me to sign in so that I can change my email address on my account

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