Good question, @user_tq8so6. Typically, the service should not activate until you activate your equipment, but I have seen our services start in some areas once the requested start date has passed. We'll need to take a closer look at your account to

user_vcjjkx Hello! Thank you for reaching out. Can you elaborate on what issue you're having? We'll be happy to help in any way we can.  

Good morning @user_31ivmu, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond. I am sorry to hear about the issues with the service, as someone that works from home I know how important

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi there and welcome to Comcast @nemo0806. Thank you so much for reaching out to us regarding your XB10 modem. You are in the right place and we are happy to assist you today. Lets take a look at your account and see what we can do for you regarding

@wroms Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question

user_aidpna Thanks for reaching out to us here on Forums with your billing going up. I too would reach out when my bills go up, and not sure why. Happy to help review the account to see what's going on.  Can you send us a direct message with you

user_aqfuhc Thanks for reaching out to us here for assistance with your cancellation concern for an account that you requested closed. I can certainly help get this fixed for you, and billing corrected.  Can you send us a direct message with you

@user_6b69yc Thanks for reaching out to us. We apologize for any inconvenience you're having with your monthly billing.  Your account technically doesn't become past due until your next bill cycle, so if your payment was just due on the 8th you

First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage  Use a cell phone internet service, a pub

Good morning @user_f99wav, and thanks for reaching out to us on the community forums with your issue, I hope this message finds you well. I am sorry to hear that you want to close your account, but you have come to the right place for assistance with

user_d139u5 Hello! Thank you for reaching out. We'll be happy to help you make changes to your account. We also see your Direct Message. In the future, please wait to be invited before sending a Direct Message, as it is against our Forums Guidelines

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_tpyz4r If your account is eligible to set up a payment arrangement then you can follow the steps outlined in the link below to get that setup. If you run into any issues let us know and we can check your account's arrangement eligibility.

Yes.

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage  Use a cell phone internet service, a public WiFi hotspot, or a

Hey @user_48wvot , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile phone transition. I would be more than happy to offer my assistance looking int