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2GB symmetrical not provisioned correctly; can't get help from anybody
Upload speeds capped well below 2 Gbps symmetrical plan – request upstream profile confirmation Hello Comcast/Xfinity Support, I’m on the Xfinity 2 Gbps symmetrical Internet plan. My download speeds are as expected and quite good, but my upload are capped at about 250mb/s, regardless of time of day.
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Your Home Network
Hi @XfinityThomasA — thank you! No, I am not able to access Peacock content. When I sign into my Peacock account (peacocktv.com/account/plans), under Your Subscriptions it says "You are not currently subscribed" and prompts me to "Add Plan." Because
Platinum Peacock Perk stuck in "Redeemed" state from old disconnected account — won't provision to new account
Hi Xfinity Support team, I am an Xfinity Platinum member and keep receiving emails stating "Still unclaimed: Your Peacock Premium perk." However, because I use the same Xfinity ID that was previously linked to an old, now-disconnected Comcast account (which I already unlinked from my ID months ago),
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user_7ryo76 Thank you for sharing. After you redeemed your offer, it would have walked you through setting up the login. If you had a Peacock subscription in the past linked to the account, it may be looking for that. Do you have another email addres
Unable to activate free Peacock Premium as a Diamond member
This seems to be an ongoing issue based on the Forum pages on this same issue. I was able to subscribe to the perk. However, when I click the Activate button, it leads me down a confusing rabbit hole, with the same messages described in previous posts. Appreciate guidance on this from anyone who suc
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XG1v4s are increasingly hard to get. But, the Xi6 does live rewind, too, and they are much easier to get.
How do I order an XG1V4
My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.
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My internet and phone are working but I have no TF signal on three tv'a starting on 10/26/26.
Daily outage three days in a row starting over the weekend, 9AM - Noon
Without advance warning I've had three internet outages at my address in the last three days, October 24, 25, & 26. It starts around 9AM and they "work on the problem" for a couple hours and then it comes back around Noon, give or take an hour. Is there an open network ticket in my area to resolve t
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@XfinitySeth You can see the post just before this above (with picture) but I just checked on my Android Stream app and our TV box and there is no "This Channel Only" selection using the breadcrumbs you listed for finding it. I Google'd it and their
All of a sudden can't use Fast Forward on Xfinity Stream on recordings
I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu
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@user_3r9yvg Thanks for letting us know. What device are you using?
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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Hi there, @user_ip7xqm! We can check further on your new device. If you check your Xfinity Mobile account online or in the app, it should show the estimated shipment date there as well. Please send us a direct message with your full name and complete
Phone a week late and hasn’t been shipped
I went to the xfinity store last Sunday and got my upgrade they said the phone would be delivered by Friday it’s now the next Sunday and my phone wasn’t even shipped yet I’m so frustrated and annoyed
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Hey there user_petzjp 👋 Peacock has a great catalog of stuff to watch, so if you qualify for the benefit we'd hate for you to miss out! You're in the right spot for help, so if you could send our team a direct message with your full name, the name l
Peacock activation
I missed my 90-day Peacock activation window for my [Gigabit Internet / Platinum Rewards] plan and the banner is gone. Can an agent help re-provision it?
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Thank you for being our eyes and ears on the other end, mhoefgen - To help narrow this down, we’d like to see if the issue is isolated to your family room device or is more widespread. When you have a chance, could you test a recording through
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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How do I order an XG1V4
My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.
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X1
We watch recorded shows in the family room. No other devices (flex or otherwise) are involved. I have not tried watching recordings from the website. The Voice is the most notable and it is on channel 105. Another show that has audio drops is also
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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New equipment
I have a notification on my app that I need to update my equipment because my equipment is no longer supporting the service. However, when I try to do it, I keep getting an error
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Your Home Network
My present modem/router combo is at EOL. Need to replace it. Any suggestions on models to get? I don't want to use Xfinity Gateway.
user_r9nq0s
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Internet
Need to replace my modem/router for my home internet.
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