Xfinity Community Forum

Need to relocate overhead exterior cable line

Due to a main panel upgrade at my house I need to change where the Xfinity internet cable line enters my house (to the new weatherhead). We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with th

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Customer Service

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Funny, adding a comment to note that I'm now watching my show via the Disney+ website and it works amazingly well, commercials and all. So it is VERY clear that the issue is with Xfinity

user_20f0fd

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52 minutes ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Early this evening the Lasted watched was working on all TVs. About 8:45 PM PDT it stopped working on the TV with the main box. I just check 2 other TVs and the Last watch is working but still not on the main box TV. I believe in t

user_xl7bzj

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57 minutes ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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My 2.4 ghz band stopped working this morning and I can’t get any of my smart appliances back online. Most won’t work on 5 ghz

Rebootong modem/router. Tried accessing g live agent but assistant won’t connect me via chat

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Your Home Network

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Same issue here. So this has been an issue with Xfinity for over 9 months and no resolution? It has been happening to me for the past 3-4 weeks (and possibly before, but I wasn't watching Disney+ then).I'm going to print this entire support li

user_20f0fd

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1 hour ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Hello @fishfix, I completely understand how annoying it is to just want to unwind with Jimmy Kimmel, only for the system to drop the ball and force you to reboot your box for nothing. Since this keeps repeating, it usually means there is a lingering

XfinityQuemekia

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1 hour ago

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LAST button no longer shows DVR shows

If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be

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First time set up, blinking yellow

I am setting up the wifi in my new apartment. The wifi box is blinking yellow, not white, and isn’t connecting via the app.

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Your Home Network

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Please send our team a direct message with your full name, the account holder's name (if it is different), and your service address. Once I have those details, I will be more than happy to dive right in and look into this for you @user_exd6vy.

XfinityQuemekia

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2 hours ago

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Re apply for mobile

I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of arc

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sofine69mustang23 Thank you so much for reaching out for help with your secondary box and the Disney + app freezing. There are some of our older boxes that do not fully support the 3rd party apps. You can check out our Disney+ on Xfinity X1 support p

XfinityAmandaB

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2 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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Delete an email address for a deceased person

My wife died and I deleted her name from the account. I expected that this would cause emails sent to her address to bounce. That is n9t happening. How can I get rid of her comcast.net email address?

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Email

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The web remote stopped working for me about a month ago. I do not see how to send a DM to you. Has anyone had success with a fix?

Tthedell

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2 hours ago

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Web remote not working

For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.

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@Theosco Did you check out the "Traceroutes and ping tests" section in the link to make sure you were getting the correct information?

XfinityChelseaB

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2 hours ago

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im having occasional 300 ms pings. is there anything i can do?

im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?

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I opened a line and I called back to do the port part and they did it but added 2 additional lines under the same imei and model number generated a bill times 3 mobile lines I tried to get them to remove and 2 months later when they were still on my

user_exd6vy

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2 hours ago

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Re apply for mobile

I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of arc

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Hello @user_ddf68z, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We would suggest you get out a Comcast/Xfinity Technician to make sure it's being done correctly, as they are

XfinityChelseaB

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2 hours ago

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Technical help re: splitter and second TV

If I attach a splitter between the cable modem and my living room TV , can I then run a cable from the splitter to my bedroom TV and expect it to function the same as the living room TV?

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Thanks for taking the time to post on our Xfinity Forums page, and thank you so much for your service. I'd like to do everything I can to assist in making sure your Military Diamond Membership is reflected on your account. Please send a direct messag

XfinityAbel

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2 hours ago

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My Military Diamond Status still not applied- 2 years later

I've filled out the form three times now and still haven't had my account updated with the military diamond tier membership. I'm a 70% service connected disabled female Veteran. Any help would be greatly appreciated. I've exhausted all online and call means to rectify the issue.

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C:\Users\Theos>ping -t www.comcast.net Pinging e7010.dscg.akamaiedge.net [2600:1418:1000:697::1b62] with 32 bytes of data:Reply from 2600:1418:1000:697::1b62: time=19msReply from 2600:1418:1000:697::1b62: time=21msReply from 2600:1418:1000:697::1b

Theosco

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2 hours ago

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im having occasional 300 ms pings. is there anything i can do?

im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?

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My Military Diamond Status still not applied- 2 years later

I've filled out the form three times now and still haven't had my account updated with the military diamond tier membership. I'm a 70% service connected disabled female Veteran. Any help would be greatly appreciated. I've exhausted all online and call means to rectify the issue.

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Getting Started

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user_vgsc8w Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a lo

XfinityVictor

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2 hours ago

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High Uncorrectable Codewords and frequent internet drops

Previous tech supprt suggested I needed to update my customer owned modem to a new Xfinity provided option to fix frequent drop internet outs. But even after the install there is still multiple drop outs on wifi and wired devices through the day. There is no other devices or splinters in-between the

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Ongoing Service Issues with NO fix!!!

I am extremely frustrated with Comcast/Xfinty right now!!! I can’t get through one week without Internet and TV going out! Every time it goes out, I go through the same steps… unplug the router, wait 2 min then plug back in. Wait for solid white light on XB8 router. Then unplug all 3 TV boxes, wait

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Your Home Network

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Hello @Theosco, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Check out Internet Troubleshooting Tips and let us know if that helps.

XfinityChelseaB

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2 hours ago

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im having occasional 300 ms pings. is there anything i can do?

im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?

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