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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I am not able to get my Amazon bookshelf reward
In the application the button for redemption of the Amazon bookshelf doesn't work. Can someone please help me. Thank you
Question
Hello, rgdaddy22903! Was the suggestion provided by @Again helpful?
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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@user_3q0tyx Thanks for adding a post to the forum. Having a clear understanding of your service and options is important. Use the official sales page here https://www.xfinity.com/broadband-labels to sign in, and review the current promotions. It wil
No more tv double paying for sports
Try Xfinity’s assistant but they are sales people/bots never get a STRAIGHT CLEAR CUT ANSWER. Streaming services is there a cost!! Of course there is... not clear my tv service is still way overpriced!! I try to decrease to another plan They still have the same one on bill: they cancel then add it b
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Wonderful, user_ylp6z2! We are happy to hear you were able to successfully log in through Xumo as well. Enjoy your weekend and take care always!
COMPLAINT
I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it
Question
Disruption of channels
I’m very concerned that I am no longer able to access NBC which involves many shows that I like and the corresponding shows on Peacock because it’s an affiliate of NBC. When does Xfinity expect to finalize an agreement with the management of NBC to reinstate these stations. It is very frustrating to
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Xfinity Stream Website
I just don't know where to start. It's like deja vu all over again. The contract dispute with ESPN and Xfinity losing the NFL Network and NFL Redzone is so absurd. Maybe you need to get the commissioner involved again to help reach a deal like 3 year
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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The concern is not "Community Center" help related............ Topic moved here to the proper help section.
Lower monthly bill
Need to lower monthly bill. It is now over $200/month. I need primarily the internet service. Need an option to lower the cable/tv options to just basic channels and get the total monthly amount below $100/month or I will need to find another provider. Please advise asap. thank you!
Question
Are you experiencing this issue with multiple TV boxes, user_lkpeq1?
Paramount+
All streaming services are working except Paramount+ will not stream well and keeps getting errors. This has gone for over a month. Reset controller but no help. need help!!
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Valued long time customer
I was offered a promotion Sept 2025 to receive a free phone along with upgrades to my account. I was not told I had to pay off the phone but instead pay for the service for up to two years and then could either return the phone or keep it and add a plan. Upon numerous calls with long wait times and
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Sending emails problems
I can receive emails, but can’t send any. What’s a solution? Has happened before.…
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Free Peacock Premium
For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is th
Question
I completely understand the frustration with losing the NFL Network. As a football fan I am not happy about this at all. The good thing is we will be doing all we can to bring back all the networks that you and everyone loves so much. There is no tim
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
Yeah....I was able to log into Hulu on Zumo..Your fantastic.
COMPLAINT
I received a new wifi modem. The modem wasn't cleared from previous location. Instead of rep doing there job. It took me 2 days to figure out it was the wrong IP address. The I HAD TO CALL PARAMOUNT PLUS to give them the correct IP address so it could be fixed. Now when I received the first ZUMO it
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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There is a green box outside that is a potential fire hazard. We need it covered properly immediately. Who do we call?
Xfinity workers hve left a gree box outside in disarray. It is uncovered and there are wires hanging out with shrubbery all around. This is very unsightly and more important DANGEROUS. Who do we call to get this handled ASAP!!
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