Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (415.7K)
On going issues
Hello, I still having service issues with my internet and now have billing issue as well. I called customer service, however she should not understand my concerns. Conversation got nowhere. I had spoken to James C. He has been handling my case. I left him multiple voices mails. Expressing some conce
Question
•
Customer Service
Cancel Peacock
I've canceled my Xfinity internet and have no active services with the company. Despite that, Peacock still says that my account is managed by Xfinity. How do I cancel this Peacock account entirely?
Question
•
Channels and Programming
Never received prepaid card
When I signed up for Xfinity mobile, I was promised a $500 prepaid gift card if I paid off my phone with my old carrier since the payoff amount was greater than $500. I have called at least 10 times, tried going into the store twice and have still not received a prepaid card.
Question
•
Devices
Difference in TV channels between existing Popular TV package and new TV Plus package
Channel TV Plus TV Premium Popular A&E x x A&E HD East (A&E) x x ACC Network x ACC Network x AFRO x x AMC x x AMC HD (AMC) x x American Heroes Channel (American Heroes) x American Heroes Channel HD (American Heroes) x Animal Planet x x Animal Planet HD (Animal Planet) x x ASPiRE HD (ASPiRE) x x AXS
Question
•
Channels and Programming
Hello nburmylo. Thank you for reaching out and sharing your experience with us here on our Xfinity Forums. I'm so sorry to read of the trouble you have been dealing with for your TV services. With all the resets to the cable box and troubleshooting s
X1 broadcast and steaming signal drops
We have been experiencing audio and video " glitches" for several months. I've contacted both the phone support system and the assistant through the app. I've reset, restarted, unplugged, re-plugged my STB so many times it's going to sue for abuse. I still can't get an actual human to respond. I hav
Question
Having the same issue here! No solution to steps mentioned. Most “Comcast experts” revert to “send me a DM”. Had ANYONE found a solution?
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
Question
Unbelievable he is still working there. What astoundingly subpar service. Willfully malicious.
This is the worst service I have ever experienced Prabhav and Ankit
I went through three separate service agents. Each one dropped me. They each cut my internet without warning, willfully, to mess with me. I simply have never experienced such rude and unprofessional people. I asked for their employment ID, they didnt respond. They just shined me on. Xfinity: your ch
Question
Greetings @user_8mem8z, and thanks for posting to the Xfinity forums, I hope this message finds you well. As someone that works from home, I can understand the need for a reliable connection. You have reached the right place for assistance with this
Unreliable Wifi
We have significant issues on a daily basis with unstable wifi, affecting everything in the house.
Question
user_tii2sb, Thank you for reaching out to Xfinity Support. We don't ever want our customers to regret switching to our service. I would be happy to assist you. Please send us a direct chat message with your full name and complete service addre
Time to switch
I have been trying everything to get to the time to switch page. Both my calls to customer service and text messages have not helped. Why is this so difficult to figure out? Why after three weeks have no customer service reps help yet? Starting to regret switching my service from ATT Beau
Question
Time to switch
I have been trying everything to get to the time to switch page. Both my calls to customer service and text messages have not helped. Why is this so difficult to figure out? Why after three weeks have no customer service reps help yet? Starting to regret switching my service from ATT Beau
Question
•
Customer Service
I wonder if it has to do with updated versions of browsers? (Xfinity: something to consider when looking into this issue) Obviously, my new laptop has the newest version of Firefox, and my phone recently made me run an update on Chrome, but my old l
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
Question
I am sorry for how your experience has made you feel @user_9e4gdz What was the QR code for? Are you trying to activate a phone?
leave a review
I was a customer of Xfinity a while ago and I've always had a good experience with them. The customer service agents were easy to reach and very helpful. This new virtual assistant must be keeping guard over the agents with wall fortifications, archers, and a freaking mote. No matter what option I s
Question
user_qd0xyv, I'm running into the same thing! I moved my service from Verizon to Xfinity Monday November 10th. I was on with Xfinity about my internet billing and at that time the representative I was on with asked if I would be interested in moving
user_t3vgy6
commented
6 minutes ago
to the conversation:
0
0
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
Question