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@pamevans3 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment y
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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CANCEL
I have requested cancellation of all services several times since the last week of April. You have charged me $215 since then. I won’t be paying a cent. CANCEL NOW. The Chatbot told me it was canceled before now. It can’t help at all, it won’t get me a representative, and I can’t find any phone numb
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Your Home Network
Disconnection
Ever since I payed for xfinity wifi now pass I have had nothing but problems I would be playing a game and right in the middle I get kicked off the Internet. I would like to know why? And how we can resolve this matter?
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Your Home Network
Happens on tv hooked to Xfinity box not on ltherbtv using roku
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Fraudulent Account
I’m currently dealing with a fraud case involving an account opened under my name with autopay attached to my credit card. I was instructed to submit a fraud form that includes full SSN and a copy of my ID etc. via email, fax, or mail. Given that my information was already compromised within the sys
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Customer Service
Well but things are not very good I'm trying to work tonight and of course another outage another planned outage. We want to know what's going on these are not planned some idiot hit a fiber cable or something can you not hire competent people we can
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23-27.../2026 02:30 AM (Pacific). You may experience interrupt
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AJONES1964
I am going to sue Xfinity for their unfair price hikes, their rude customer service, the scamming they pull on vulnerable people.
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Your Home Network
I would like to watch ion
When will ION be back?
For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.
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@XfinityCarolyn please.know we pay xfinity to bring US programming and we dont have the luxury to opt out of paying our monthly bill just because someone in the xfinity c-suite wants to bank some extra money this year. meanwhile, our $300+/month xfi
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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I’m being as patient as I can. I’m missing ABC and other channels associated with it. I’m shocked at Xfinity for taking so long to resolve this issue. Do something please Note: This comment was created from a merged conversation original
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Once again, accessibility refuses to answer any email regarding this issue.
xfinity is not updating tv show descriptions on the guide
For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti
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The expected resolution text has a different date and time every day. Its clearly never actually resolved its just when they decide to reconnect us and let the worker go home for the day
3 months of service interuptions
How is it possible that i get daily messages that xfinity is upgrading the service in my area and I will experience outages and then every evening i get a message saying they failed to complete the work. There is no transparency on what these upgrades are and the credits that have been issued are la
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Thanks for reaching out @tomojo1! Pixelation issues can be annoying, especially when you are trying to catch up on favorite shows after a long week. What day is the appointment scheduled for? We’d love to check back in after the appointment.
Pixilated picture
I have gone through Xfinity Assistant multiple times. I have a pixilated picture with tiles. The assistant tells me they need to send a technician out, do I want to set up an appointment. I say yes, it is thinking, then nothing happens, over and over again.
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Good evening @user_avfw9h, and thank you for reaching out to us on our Community Forums. We appreciate you sharing your frustrations and are more than happy to help address your service concerns. Could you please tell us a bit more about what
I need a general customer service complaint address. Xfinity doesn't make this easy.
Where can I send an email detailing my frustration with our service. We have been down about 2 dozen time in April.
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I need a general customer service complaint address. Xfinity doesn't make this easy.
Where can I send an email detailing my frustration with our service. We have been down about 2 dozen time in April.
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Customer Service
kpprad, Thanks for following up. Since different specialists handle incoming cases, you won't direct your message to any one person. We kindly ask that you direct your messages to "Xfinity Support." We'll be on standby.
Customer service call center interaction and lack of notes
Hello, I have spent 8 hours talking and explaining my issues for more than 6 call center employees over 6 daysl. 8 hours plus on hold. Here are the most recent employee numbers 302627, 1023606, 8246, bp-rlaloy. Please review their notes.
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Give us an update! It’s been a month without CBS in my area.
pamevans3
commented
5 hours ago
to the conversation:
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When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
Question