Xfinity Community Forum

Good morning and welcome to Comcast! Thank you so much for reaching out to us regarding your mobile concerns. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete servi

XfinityRoberto

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2 minutes ago

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Why am I getting billed for free mobile?

Activated new Xfinity Internet 2 months ago, and was offered (several times on multiple calls) a free mobile line for 1 year. Took the deal. Despite this, I've somehow incurred monthly mobile charges for the last two months. Xfinity autobots ran me in circles twice when I inquired. Called customer s

Question

Hello, @user_aim5bd Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click

XfinityThomasC

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2 minutes ago

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I am very upset!!!!!

I am in a financial situation that I contacted customer service about. I spoke with an agent via chat, and have screenshots and the transcript as proof, who set up a payment arrangement for Jan 5 and assured me my services would remain intact and not to worry. This morning I woke up and my service i

Question

user_0f88g4 Very sorry to hear that we are losing a member of the Xfinity family! I would love to help in any way possible. You are in great hands with our team. Could you please send our team a direct message with your full name and full address? Ou

XfinityThomasB

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4 minutes ago

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Cancel

Cancel my service todsy

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I am very upset!!!!!

I am in a financial situation that I contacted customer service about. I spoke with an agent via chat, and have screenshots and the transcript as proof, who set up a payment arrangement for Jan 5 and assured me my services would remain intact and not to worry. This morning I woke up and my service i

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Customer Service

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Cancel

Cancel my service todsy

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Billing

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@user_ru3hsj I'm sorry to hear of the wait time with your concerns for your account. Our team can help and check on any open repairs request you may have. Can you please direct message me your first and last name along with your full service address

XfinityKei

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22 minutes ago

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Unable To Recieve Outlook Email But Can Get Webmail

All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x

Question

steve88ups Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would love to look into this concern for you. To get started, please send us a DM to Xfinity Support with your full name and address.To send a direct mes

XfinityBillie

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38 minutes ago

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Report a service outage

I would like to report an outage at our work. I do not have an account number

Question

@user_c1co6r I'm sorry to hear you're having an issue with deleted recording in the app. Our team can help. Can you please direct message me your first and last name along with your full service address so that I can assist you further. Here's the de

XfinityKei

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48 minutes ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

Service out at [Edited: Personal Information] Spanaway. Tree downed the xfinity line.

steve88ups

commented

1 hour ago

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Report a service outage

I would like to report an outage at our work. I do not have an account number

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Why am I getting billed for free mobile?

Activated new Xfinity Internet 2 months ago, and was offered (several times on multiple calls) a free mobile line for 1 year. Took the deal. Despite this, I've somehow incurred monthly mobile charges for the last two months. Xfinity autobots ran me in circles twice when I inquired. Called customer s

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Customer Service

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I am having the same issue of not being able to port my TMOBILE numbers to my new IPHONE 17 pro and AIR. The customer service representative started porting the numbers and it has been almost 24 hours now and it's still not transferred. The worst par

user_hiwgfo

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3 hours ago

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Trouble Transferring My Number to New iPhone 17

I’m having issues transferring my number from my old iPhone to my new iPhone 17 and would appreciate some help. I currently use (339) 208-**** on my iPhone 15, and I want to transfer this number to my new iPhone 17. However, multiple Xfinity representatives have told me they cannot find this number

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200 Dollar Pre Paid Promotion (SCAM)

Anyone else not receive their 200 dollar gift card via a promotion? I signed up for fiber internet and it was a part of my plan. My rep said after 3 successful payments, a 200 dollar pre paid gift card would be sent out to me. I have yet to hear a response from Xfinity, my rep I reached out to, and

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Your Home Network

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I did this. I have received no response.

user_zs4uvz

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4 hours ago

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Need equipment.

I selected to use my own equipment during checkout with my new plan, but actually I do need the included equipment. The sign-up flow said that I could order that equipment later if I chose?

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I am experiencing the exact same issue. I have called and gone into the Xfinity store and still my service is not canceled. I sold my home and moved away from Xfinity service area. The new buyer of my home is now enjoying free internet t

user_968baa

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5 hours ago

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Xfinity Won’t Cancel my Account.

I called on April 27, 2025 to cancel my Xfinity subscription. The operator assured me that we will not receive another billing cycle and to turn off my automatic payments. He assured me that our last day of service would be May 21, 2025. I returned the equipment, but to my surprise the Xfinity store

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thank you Gabriel, a text message would be best.

user_6isclw

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6 hours ago

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billing disputes

I am being charged over $200 (a set up charge) for NBA league pass. I did not approve of this purchase, I do not want it and I can't seem to talk to anyone that can remove it from my bill. I have been working on having it removed rom the day I saw it on my account. I have talk to multiple people on

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OMG I got the same email! Mine was supposed to be canceled today!

user_fyvumf

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6 hours ago

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Xfinity Won’t Cancel my Account.

I called on April 27, 2025 to cancel my Xfinity subscription. The operator assured me that we will not receive another billing cycle and to turn off my automatic payments. He assured me that our last day of service would be May 21, 2025. I returned the equipment, but to my surprise the Xfinity store

Question

user_bkn79a Thank you so much for reaching out for help with your activation. That would be frustrating, and I appreciate you letting us know you are not able to get your activation complete. If you are using a mobile device for setup, I would try cl

XfinityAmandaB

commented

6 hours ago

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Can’t activate router

I get stuck on a loading screen on the app after i click the activate service button (waited 10+ minutes)

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I cancelled my service and Xfinity wants to charge me for the next month.

I planned for my service to be canceled on December 16 the end of my service and am being charge for the next month in which i shouldn't have service. I see they do this to a ton of people as this forum is full of people complaining about Xfinity charging people without service. I even have the work

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Your Home Network

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Can’t activate router

I get stuck on a loading screen on the app after i click the activate service button (waited 10+ minutes)

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Customer Service

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But no answer. Is there any resolution here?

b_t

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7 hours ago

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What to do when Xfinity support can't solve a problem?

I've had a problem with Xfinity billing since August of 2025. Not 2026, 2025. I cancelled Peacock Premium Plus back then, but it never sticks. I have had hour-long sessions at least 6 times with even more customer service reps. They all say they will fix this and they are able to fix it. It's been e

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