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Frustration is never what we want, but I am happy to hear it's been resolved. Do you have any other questions or concerns we can assist you with?
Urgent Escalation Requested — $600 Trade-In Credit Denied Despite Phone Delivered Before Deadline
Subject: Urgent Escalation Requested — $600 Trade-In Credit Denied Despite Phone Delivered Before Deadline I am requesting assistance from Xfinity's Executive Customer Relations or an escalation specialist regarding an unresolved $600 iPhone trade-in credit. I recently upgraded two mobile phones at
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This process worked successfully. I would like to clarify one point in my original request, which was drafted with the assistance of AI. Step 4 incorrectly suggests that Xfinity is responsible for enabling DHCP. Ensuring DHCP is enabled and properly
Requesting Member-Owned Router option
Hello Xfinity Support, I currently have Xfinity 2 Gbps residential EPON fiber service with an XER10 gateway and a separate optical network unit (ONU). I would like to switch to the Member-Owned Router option announced in July 2026 and connect my Ubiquiti UDM-SE directly to the ONU. Please arrange fo
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@XfinityAldrik Thanks for the info. Due to work schedule, I will do all of this in the morning of Tuesday Oct. 27. I cannot be down in case something happens. I will reply back to you then.
How to configure a Gateway in Bridge mode. Can no longer do it via webpage and no option in App.
My Gateway is in bridge mode. I used to be able to administer it via http://10.0.0.1 but I can no longer do that. I cannot do it via the app either. How can I now configure my gateway? The xFinity Assistant was, unfortunately, completely useless and gave a non-sensical answer to the question above.
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@XfinityLinda No it wasn't, I am in the process of sending a cease & desist, the front line employees and similar departments have just not helped, as Good as they services are the customer service is very poor.
Corporate phone number
I filed and currently in an active, chap 13 bankruptcy and the bankruptcy department for xfinity mobile keep closing the ticket without removing the charges, now im facing disconnection. Xfintiy internet did what it was supposed to do so i have no issue with that part of my bill. I filed without an
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Connections
I have four phones hooked to phone jacks one of which is also answering machine. There are also six that are wireless connected to the home phone/answering machine. Can they all work on you VOIP system and will they ring to receive a call?
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Home Phone Service & Equipment
user_ldim4o, that is great to hear. Thanks for following up. Any final questions or anything else we can do for you?
Is the xg2v2 box still able to pause live tv without a dvr subscription
I used to be able to pause live tv show before I haven’t changed anything on my account called customer service and they said I need to subscribe to a dvr subscription is this true and is anyone else having issues
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Once reset, the Xfinity App should have a message to activate the gateway. This will ask to temporarily set a WiFi network name and password. From there, access to allowing Xfinity WiFi Gateway Admin Tool online access using the Xfinity app&nb
How to configure a Gateway in Bridge mode. Can no longer do it via webpage and no option in App.
My Gateway is in bridge mode. I used to be able to administer it via http://10.0.0.1 but I can no longer do that. I cannot do it via the app either. How can I now configure my gateway? The xFinity Assistant was, unfortunately, completely useless and gave a non-sensical answer to the question above.
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Thank you got my new box today and everything is good
Is the xg2v2 box still able to pause live tv without a dvr subscription
I used to be able to pause live tv show before I haven’t changed anything on my account called customer service and they said I need to subscribe to a dvr subscription is this true and is anyone else having issues
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user_0v540s Good day, and thank you for reaching out! We can investigate this concern for you. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Messa
Temporary service reactivation was supposed to end, but billing continued
I’m looking for help with an account issue involving a temporary reactivation of my service. I live overseas and previously had an arrangement on my Xfinity account where I remained a customer and kept the Xfinity equipment, but internet and TV service were not active and I was not being charged for
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Thanks @EG!Good afternoon @Ken98045. At this time, we cannot accelerate or pick and choose what email addresses are migrated over to Yahoo. Have you received any notification about the migration?
equest for Early Migration of Comcast Email Accounts to Yahoo Due to Ongoing Reliability Problems
As much as I despise Yahoo, and I strongly resent Xfinity's move to Yahoo, I find myself in a position where the exist Xfinity email/pop3 service is horrid. So.... I am requesting an escalation to Xfinity's email engineering or migration team to authorize early migration of all my existing @comcast.
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I do know the RNG-RSP Commanded Power 6dB issues likely stem from the wrong type of RG6 cable being used for the drop. I did say a bit ago that the cable that is being used for the drop is a ( indoor rated only) not one that should be used outside.
Incorrect configuration file
I have the Arris S33v3 currently installed with Gigabit internet,,the event log shows there is a incorrect configuration file along with multiple RNG-RSP CCAP Commanded Power ,,,,,,,,issues as well. In reading several other posts on this forum it seems to be a problem , the S33v3 needs the correct f
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Packet loss,,intermittent freezing of some channels on the tv,,the internet is where all this is sourced.
Incorrect configuration file
I have the Arris S33v3 currently installed with Gigabit internet,,the event log shows there is a incorrect configuration file along with multiple RNG-RSP CCAP Commanded Power ,,,,,,,,issues as well. In reading several other posts on this forum it seems to be a problem , the S33v3 needs the correct f
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Not working on my end either
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Massive Bufferbloat and intermittent Issues over the past month
Just over a month ago I started having really bad rubber banding and pack loss while intermittently while playing online games. I reported the issue to xfinity and they sent out a technician who replaced the cable in the wall and my gateway which was about 5 years old. This issue has not resolved it
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Your Home Network
user_hnx79p Thanks for creating a post. Most commonly, the payment has to post to the account to verify that the payment is complete and to clear the past-due balance. Once the payment posts to the account, which is normally within 24 hours, the syst
How long for service to be restored after paying overdue balance
Hello, i ended up having an overdue balance as my autopay was associated with a card that’s no longer active. I paid my balance in full. How long until service is restored? thank you!
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Hi there @user_lsrqz9. I do appreciate your patience. I'm happy to hear that your service has been behaving. Are there any other service or account concerns I can assist you with today?
XG1v4 DVR box (Model AX014ANM) Crashes Paramount+ App Attempts to use the "Autoplay Next Episode"
Account Escalation / Tier 3 Engineering Request: I am experiencing a persistent, reproducible app container crash on my primary XG1v4 DVR box (Model AX014ANM). The issue happens strictly during the video playback container transition when the Paramount+ app attempts to use the "Autoplay Next Episode
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Hey there, @user_k1sfod, thanks for reaching out through Xfinity Forums regarding your DVR concerns. I can understand how frustrating this would be, especially since it’s isolated to DVR playback on the TV Box. Since the same recordings play co
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DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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