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need comcast sign in

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Thank you for the response. Yes am still having issues. I verified the pop3 settings and I had tried the process in the link provided several times.  Each time the response said unable to update the  account.  Briefly this afternoon e

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change email from pop3 to imap

I currently have pop3 as the email interface using outlook 2021. Downloads work fine, Up loads do not work 90% of the time = about 1 in 10 get through. The error code is 0x800CCC0F. I thought if I changed to IMAP it may work better but no matter what I try it never changes the result. No IMAP email

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user_p14t9p That is what we are here for! We are experts and can get a resolution for those hard issues. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associate

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Frequent service interruptions with no outages reported

I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem

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Same issue, same question.

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Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

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Arris S34 Reprovision - Post-Lineman Fix

Hello! I have an Arris S34 on Gigabit. A recent Comcast lineman fixed some neighborhood issues (some T3s resolved). Requesting a re-provision of my modem for fresh profile eval. Thank you!

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user_c9d57n Wow, there is something definitely impacting the downstream levels in your area. Let's take a closer look. Please send us a direct message.      To send a "Direct Message" message:• Click "Sign In" if necessary• C

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Poor performance at peak hours

For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?

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@user_0feh0v I have 3 Comcast.net accounts.  When logging into the accounts on January 30th on webmail, I received the banner saying I could make the transfer to yahoo.  I clicked the getting started button and successfully transferred 2

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transfer to yahoo

I have 3 Comcast.net accounts. When logging into the accounts on January 30th on webmail, I received the banner saying I could make the transfer to yahoo. I clicked the getting started button and successfully transferred 2 of the 3 accounts over. The final account, my mail account, I no longer get t

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Okay, I would disregard that in this case. I would delete it, and not click on anything. I am glad you reached out. Communications by text from us come from 266278. Also, while we are on that subject if you do like getting text updates about your ser

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Phishing Check

Hello! I received a text that says, “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: [link that begins with c.bringg] I placed my order today and haven’t received any emails confirming shipment so I just want to make sure it isn’t a phishing threat before I

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@XfinityNatalie​ here is a pic of the speed test while th tv is struggling tonight. As I mentioned, the tv works fine every other part of the day - it’s just evenings where this happens.

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Poor performance at peak hours

For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?

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@user_1pjxhb​ I have 2 comcast emails. I was able to convert one but not the other. Is there some way to get the other one over. I don't get the migration notice on one of them. They were both tied to one comcast account and the main one is the one

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Transition from Comcast to Yahoo Email

I use Xfinity Connect to receive my email. I have 3 Comcast email accounts. The landing page on Xfinity Connect shows the invitation to change to Yahoo email. I hit the link to "get started" and am prompted enter my Comcast email and password. However, this activity goes nowhere. Nothing comes up as

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Good evening user_kj5vio. I can certainly understand your concern. What is the phone number that the text message came from? I know you just placed your order, but have you downloaded the Xfinity App, yet? That will also allow you to see notification

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Phishing Check

Hello! I received a text that says, “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: [link that begins with c.bringg] I placed my order today and haven’t received any emails confirming shipment so I just want to make sure it isn’t a phishing threat before I

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@user_kpmxud​ Do.we have to go to Yahoo? Not at this time, no. Regarding email migration to Yahoo! Mail It’s currently optional to make the switch. Eventually, we do plan to migrate everyone to the Yahoo servers (probably by late 2026) to k

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Moving to yahoo

When I click to accept the offer the first thing I get is page to log into my yahoo account … so when I use my Comcast address and password it rejects me. The info says my address will stay the same. So what next!

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Can't watch live UFC event son paramount+ on TV with xfinity, just a black screen when click Watch Now

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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Phishing Check

Hello! I received a text that says, “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: [link that begins with c.bringg] I placed my order today and haven’t received any emails confirming shipment so I just want to make sure it isn’t a phishing threat before I

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@XfinityMatthew​ message sent

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Why can't I get the 5 year price lock for existing customers

Seeing a lot of ads for a 5 year price lock of $50 for the 1 GB plan. As an existing 25+ year plus customer, how do I switch to this plan? Thanks

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Thank you! I sent a direct message to Xfinity Support. Appreciate your help.

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**Safety issue** Loose cable wires hanging in alley. Request for line maintenance!

How can I speak with someone directly to report a safety concern from multiple loose cable lines hanging into the alley/street along the outside of our building? Several cut ends are at ground level and extending into the alley where people walk and cars pass. The loose wires whip against windows wh

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Voice mail not working

I see the voice mail notification, but after a minute or so it says "something went wrong contact customer support" All updated and restarted Samsung fold 6

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Hello @user_2aqmou I am very sorry to hear about your experience with the mobile. We would love the opportunity to make this right for you. Can you please provide more information on what happened so we can get you properly escalated?

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supervisor call back

In the last 2 days, I have been trying to have a supervisor call me back. I first contacted customer service for a billing issue. She was not the most pleasant person and implied that I have been getting my plan cheaper than plans today and "It's about time you pay what you should". I asked to speak

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