Xfinity Community Forum

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Can’t link my iPhone to wifi

It keep telling me it can’t link

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Getting Started

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How do I also swap out to XB8 ?

user_jtrt43

replied

3 minutes ago

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B

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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New deal

We have internet and mobile though xfinity my internet is about to go up because current deal is about to end. I'm seeing if there is any new deals out there.

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Your Home Network

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Greetings @user_rdidrj, I almost forgot the south had a pretty rough winter this year! Thanks for bringing this to our attention, @user_rdidrj. Our team can certainly take a closer look to see why the work has been completed, and make sure the ball g

XfinityJustinM

commented

20 minutes ago

to the conversation:

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Construction work order - ice storm damage

Please provide an update on the construction work order for my account. The lines on my road were severely damaged from an ice storm in January and have yet to be addressed!!! Apparently my latest ticket was closed but no action has been taken. The only reason I have internet service now at my resid

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@user_5or753 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account? Have you tried here-------------- h

Latoque

commented

22 minutes ago

to the conversation:

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comcast.net

why can i not access my comcast.net email

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Construction work order - ice storm damage

Please provide an update on the construction work order for my account. The lines on my road were severely damaged from an ice storm in January and have yet to be addressed!!! Apparently my latest ticket was closed but no action has been taken. The only reason I have internet service now at my resid

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Customer Service

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user_983709 Happy to help in any way I can.

XfinityEricB

replied

1 hour ago

to the conversation:

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Need help linking a new standalone account to my Xfinity ID

I recently set up a standalone landline account for my elderly mother. I am trying to link her account to my existing personal Xfinity ID so I can manage her bills, but the automated web tools are giving me errors due to a mobile phone number conflict. Can an official employee help me link these?

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@XfinityEricB Many thanks for your response. I apologize for sending an unsolicited direct message.

user_983709

replied

1 hour ago

to the conversation:

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Need help linking a new standalone account to my Xfinity ID

I recently set up a standalone landline account for my elderly mother. I am trying to link her account to my existing personal Xfinity ID so I can manage her bills, but the automated web tools are giving me errors due to a mobile phone number conflict. Can an official employee help me link these?

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Need to cancel service from abroad

I am out of the country and need to permanently cancel my service as I have moved out of the state. I cannot make calls abroad and cannot figure out another way to cancel. Looking to Direct Message with an agent but can't find a link to do so.

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Getting Started

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Greetings @user_g0hxdt,Unfortunately, there is not currently another pathway to receive a transcript from Xfinity assistant conversations. Do you need help confirming an account change?

XfinityJustinM

commented

2 hours ago

to the conversation:

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chat transcript Reference Number : 187297607865939912

I was in chat today 06.14.2026 and only the first page downloaded chat transcript Reference Number : 187297607865939912

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Moe26 Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’re running into this. I know how frustrating that can be. The main Xfinity app does have some basic requirements to work. For Android phones

XfinityChristy

replied

2 hours ago

to the conversation:

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Xfinity app

I tried opening the app it says needs update tried updating now Not compatible 🤷🏾‍♂️

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@user_n679te, there are a few more requirements that are considered when buying a device. One of those is how many lines you are eligible to have on your account. The maximum amount of phone lines that a Xfinity mobile customer can have is 12. If we

XfinityJustinM

replied

2 hours ago

to the conversation:

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Why can’t I upgrade my phone

I’m having difficulty upgrading my phone despite being eligible for an upgrade

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user_983709 Thanks for reaching out for help with linking your login to your mothers account. Does she by chance have her own Primary ID to send you an invite to be a manager on her account with your ID which would link it? With the conflict issue yo

XfinityEricB

commented

2 hours ago

to the conversation:

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2

U

Need help linking a new standalone account to my Xfinity ID

I recently set up a standalone landline account for my elderly mother. I am trying to link her account to my existing personal Xfinity ID so I can manage her bills, but the automated web tools are giving me errors due to a mobile phone number conflict. Can an official employee help me link these?

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@user_3iwaow Our team is here to help. There's a option to logout/sign out option for every app. Can you tell us what happens when you sign out of your streaming app? Are you running into any errors?

XfinityKei

commented

2 hours ago

to the conversation:

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account deprovisioned

I need all my steaming application unlinked or signed out

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Can't update the Xfinity app from the Google playstore

I reached out to the developer on the site and I get an email back saying my email eas deleted and to come here. Is there anything that can be done to rectify this? This said this before but the update took. So why now is this a problem for someone who's been a customer for about going on 7 years?🤔

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Xfinity App

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Upstream OFDMA power report screenshot here: https://drive.google.com/file/d/1NCYc2buFvmjk150uRXCm16Cc08zspG-_/view?usp=drivesdk

user_8684so

replied

4 hours ago

to the conversation:

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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WRT the previous $100 one time charge, credit was provided. Thanks. I have continued troubleshooting. Again, download speeds are stable. The OFDMA channel is locked but continues to experience extreme throughput drops. My 4 legacy ATDMA upstream cha

user_8684so

commented

6 hours ago

to the conversation:

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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chat transcript Reference Number : 187297607865939912

I was in chat today 06.14.2026 and only the first page downloaded chat transcript Reference Number : 187297607865939912

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Customer Service

12

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No. I want to review my actual email. Find out what others are trying to tell me

user_46p2h7

replied

7 hours ago

to the conversation:

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my email

my email is not appearing on my computer

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I’m phone is eligible for an upgrade but when I go through all of the steps of trade-in, selecting a new phone and adding it to cart, it says I have to pay in full for the new phone or pay off my phones (which I already did). It also says I al

user_n679te

replied

7 hours ago

to the conversation:

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Why can’t I upgrade my phone

I’m having difficulty upgrading my phone despite being eligible for an upgrade

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