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user_ylvobw Thank you for the update! Usually the QR code is the easiest way to begin sign in. Once you install the App, you should see a sign in option to put in your username and password on the right hand side. Do you see that option?  

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Is the xfinity stream app completely nonfunctional?

I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?

Question

Activate the boxes?  Haven't heard of that before.  Are these just one of the two types of 4K X1 boxes - wired XG1v4 or WiFi Xi6?  You should be able to simply hook them up and follow the on screen steps.  

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Trying to activate new 4K boxes

I went to the Xfinity store and got the latest 4K boxes to update my home TVs. I couldn't do the upgrade right away so the rep gave me a number to call: 855-652-3446. The phone menu is abolutely maddening. No way to talk to someone only one response available to text you a link to activate a gateway

Question

@user_e12 I'm happy that you were able to work with our tech support. If you are not a Xfinity TV subscriber the access to our Xfinity Stream app is limited to specific devices. The Xfinity stream app on Roku devices is only eligible for TV subscribe

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Stream app shows only Purchases

Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T

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The concern is not "Xfinity App" help related. Topic moved here to the proper help section.

 commented 

17 minutes ago

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Bill date

I have been an Xfinity customer for only about 30 days, and I am concerned because my billing date continues to change on its own. I have already tried all recommended troubleshooting steps, but the issue has not been resolved. It doesn’t matter if i use the app, website, or a computer the change bi

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Eli12 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the concern if the due date has been changing and would love to look into this further for you. Please send us a DM to Xfinity Support with your full

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Bill date

I have been an Xfinity customer for only about 30 days, and I am concerned because my billing date continues to change on its own. I have already tried all recommended troubleshooting steps, but the issue has not been resolved. It doesn’t matter if i use the app, website, or a computer the change bi

Question

If you do not transition to yahoo email. Eventually you will lose access to your Xfinity Email. 

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Email status

I no longer have Xfinity as my tv/Internet provider. However, my email that I've had for 20+ years, @comcast.net still seems to be attached to Xfinity. I have attached it to a Yahoo account as directed by the website. Is there anything else I need to do to make sure this email account stays active?

Question

I just spoke with my 5th tech support person, who said I need a Xumo box for the app to work on my TV. Based on things she said, I went looking deeper on the Xfinity web site & read the Stream service FAQs more carefully, where I found this:"I’m

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Stream app shows only Purchases

Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T

Question

I called to cancel my service and was told it's been cancelled. It still shows as active.

How do I know if my service has been cancelled? I called to cancel it but online account still shows active.

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Please HELP

Idk what to do. I made a payment arrangement on December 30th 25 to pay 119 so my Internet doesn't get shut off on Jan 10th 26. It was agreed. I payed the 119 on January 6th, and again asked an agent if this payment arrangement was good and my service would stay on past the 10th, they said yes. Beho

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Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

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Greetings, @user_nb8omy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating Peacock, but you have definitely c

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Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps

Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (

Question

Ok the iphone works fine with the streaming but it asked me to sign in with my user name and password and the tv just asked me to authorize the tv with xfinity.com/authorize and a 6 digit code. which i did. how to fix the sign in on tv to use usernam

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Is the xfinity stream app completely nonfunctional?

I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?

Question

Hello, I have deleted the app and re-added it. I have removed other devices so that only 1 device is running. I have made sure that the tv is authorized by xfinity and the model is compatible. I am using the new xfinity gateway and I don't have a 2nd

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Is the xfinity stream app completely nonfunctional?

I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?

Question

@XfinityAdrienne​ Please add my feedback as well. I was surprised to see the TV broadcast fee went up $10.90.  No difference in service just increase in fees and costs.  I am now paying $60.50 for popular tv package and then $49.90 for tv

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Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

Question

@EShade01 Subscribing to their Business Class Service which has a static WAN / public IP address that doesn't change is an option, however, it costs more money than Residential Service.

 replied 

57 minutes ago

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IP Address Geolocation Issue

I reside just outside of Philadelphia and was trying to stream an NHL game involving teams from New York on ESPN+. I received an error saying the game was blacked out. The issue is that I don’t reside in the New York area and it was an out of market game. I need to get the geolocation of the IP addr

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