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Gateway overheating
I think that my gateway is overheating. My internet periodically shuts off for no reason. How do I get a replacement?
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Customer Service
Gateway overheating and shutting off
I think that my gateway is overheating. My internet periodically shuts off for no reason. How do I get a replacement?
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Your Home Network
I sent a Direct Message to Xfinity Support earlier today regarding this cancellation request, but I still have not received a response after more than seven hours. Could an Xfinity employee please review my post and Direct Message and assist with com
Cancel Xfinity Internet Without Phone Call
I need assistance canceling my Xfinity Internet service entirely through written communication. I have already contacted the regular billing chat, but they stated they could not complete the cancellation without verbal consent. I would prefer not to use phone support. Can an Xfinity employee assist
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Having the picture improve for an hour or two after a restart and then deteriorate again would get old fast @jdawg90. Is the freezing and pixelation happening only during NFL games, or are you seeing it on other channels and programs as well? When
The X1 Sports Zone App
The sports zone app no longer includes the college football team’s ranking. Please bring that back! Previous years, the rank of the Top 25 teams was always Shown. This is important to help know what are the big games on any given weekend
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Daniel Rose 14900 Union Ave SW #17 Lakewood, WA 98498
Billing issue regarding ongoing charges for canceled streaming package
Hello, I am reaching out for assistance with an ongoing billing issue on my account. I previously had a promotional discount for adding a streaming package to my internet plan. After the promotion expired and the bill increased, I canceled the streaming package online through my account. However, I
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user_ge9s5y Sorry to hear you were not able to use the steps provided to reach out to us directly. I would make sure you are logged in and not seeing the Forums say " Sign in", in the top right corner of the page, and make sure you are using the same
Disney Plus app freezes during ads
I have had this same problem with Disney + for months. Disney + is unwatchable (using the xfinity box), because it freezes during each ad break. I too have tried all of the troubleshooting tips with no success! When will it be fixed?
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Hello @user_58od3r, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct me
Cancel
I need to cancel my Xfinity accounts effective immediately. Your teams have burned over 40 hours of my time the past month alone, far more than that over the past few years, and have erroneously cost me many hundreds of dollars. When I have had chats to resolve, people (?) make promises that disappe
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Cancel
I need to cancel my Xfinity accounts effective immediately. Your teams have burned over 40 hours of my time the past month alone, far more than that over the past few years, and have erroneously cost me many hundreds of dollars. When I have had chats to resolve, people (?) make promises that disappe
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Accessibility
Thanks for posting in our community forums, user_9akc6k. I understand your concern, and I'm sorry to hear about the frustration this has caused. Before disputing the charges with your credit card company, I'd like the opportunity to review the accoun
Billing
Comcast wasn’t authorized to bill my cc for cable service, I am canceling my cc charges
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cable not working when I purchased my own modem
I installed a Netgear modem and a mesh wireless system today. Everything checked out as far as being compatible with Xfinity. Internet works fine but now the cable TV isn't working. Customer service does not seem to care at all. They have hung up on me twice after transferring me from department to
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X1
@user_8pjecb Down south. I'm in California. Noticed that my Gateway had a reboot yesterday. New firmware: SG417DBCT_8.6p4s4_PROD_sey
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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New gateway
Does the upgraded gateway use more electricity than the old one.
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Your Home Network
Hey @user_2884ei, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Peacock Premium enrollment and activation concerns. Please note that sending unsolicited privat
Your Xfinity account is already linked to another Peacock account.
Same as other users who have posted on here . Moved addresses and now getting this error when trying to activate free peacock premium. Already unlinked old accounts /addresses on Xfinity end. Need Xfinity rep to escalate to peacock. Please help!
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Billing
Comcast wasn’t authorized to bill my cc for cable service, I am canceling my cc charges
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Billing
Request for Above ground or below ground cable
Hello, i am moving to a new home, loved being an xfinity customer, but unfortunately i believe there are no lines to it yet, however a home according to broadbandmap.fcc.gov, a nearby home has service and id love to remain a customer
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Your Home Network
I have misplaced my Samsung Galaxy S25 Ultra..
You think I would be better prepared or learn from past mistakes, but I obviously haven't. Recently I have misplaced phone and now it is dead. When I call it it goes straight to voicemail. I tried logging into my google account and to no avail cannot get around not being able to remember the passwor
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Devices
Is It possible to move the Cable Outlet
So I currently live in a 2 bedroom 2 bathroom Apartment complex and the Cable Outlet is in my Master Bedroom. Recently I just started a new work from home job and I was wondering if it was possible to move the outlet to the Office instead of having it in the master bedroom?
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Your Home Network
Haven't you noticed that there's no way to cancel your account on their website. This is designed that way. One reason I am dropping xfinity their costumer service is purposely designed so you can't cancel service without taking to a robot.
user_m1qden
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Cancel Xfinity Internet Without Phone Call
I need assistance canceling my Xfinity Internet service entirely through written communication. I have already contacted the regular billing chat, but they stated they could not complete the cancellation without verbal consent. I would prefer not to use phone support. Can an Xfinity employee assist
Question