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Thank you for attempting to help me. Unfortunately I am unable to find a direct messaging icon. Do your directions require a specific browser or an iPhone?
Damage to property caused by Xfinity
Not sure how to go about this- I am requesting landscape damage repaired, which was caused by Xfinity trucks and equipment digging to repair cable on my property during last loss of power. There are deep ruts in my yard with bare soil exposed where previously there was level ground & grass. The area
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Phone Returned, Still Charged
I purchased the wrong phone, sent it back, and Xfinity still charged me for it- In full. This is over $1000 that has been taken from me and I have been ignored by every single representative I have been in contact with. I have documentation of the return, followed up with the fraud department, and s
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Customer Service
Thank you for your response to my questions and concerns I appreciate your help and assistance in this matter. Your feedback in response was helpful. And I was able to have a better understanding about the questions that I had regarding a secure wi
Wifi connected but not secure
I noticed that my wifi connections have a little lock icon that it's visible when I connect to my wifi. However, when I connect 21 of my wifi accounts, it's telling me that I am connected but not secured. How do I make sure that this particular wifi connection is also secured? Like my other wifi con
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Internet not working g
I paid my bill but my internet is not coming back on
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Your Home Network
Equipment I did not receive my Xfinity equipment today September 11th 2026
I did not receive my Xfinity Wi-Fi box which was to be delivered 9/11/2026 and I need the information to the delivery company
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Customer Service
CableLabs records show the Thomson DHG546 dates to 2008 and was certified as a DOCSIS 2.0 eMTA. Xfinity's equipment checker is therefore identifying my current ARRIS G54 DOCSIS 3.1 gateway as an approximately 18-year-old legacy device.
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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user_36024s, we can help get that activation added back for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than ha
Expired Peacock Code
Peacock Premium was included with my Xfinity plan, but we missed the 90-day activation deadline. The activation page now just sends us to Xfinity Assistant, which sends us back to the same activation page. We cannot find a way to activate the included Peacock benefit. Can an Xfinity employee please
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Welcome to the Xfinity Community Forums, user_c9j7na, and thanks for reaching out! The move to Yahoo is still in place, but is currently completely optional until further notice. You can find out more from the Yahoo Email Migration Overview page.
comcast email
Recceived notice several months ago that comcast email would switch service to yahoo after reminder notices. Still waiting for any kind of followup. What's going on with this?
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why as a loyal customer of 7years do i not get as good as a deal as a new customer
As a dedicated customer for seven years, my bill has been increased to $70. Meanwhile, new customers are offered attractive options: $40 for 300 Mbps, $45 for 500 Mbps, and $50 for a gig. Unfortunately, Xfinity has been unable to assist me. It is important to note that I only use the internet for a
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Xfinity Compliments
user_o7pjgt Was a ticket created or anything when you called in?
Many missing emails
Many important emails that I had stored in my inbox, rather than kill trees, are suddenly gone. All my 2024, 2025, 2023 and are gone. I called xfinity and they have no idea why this is happening. I also spend about an hourna day purposely filling my Trash and deleting them to try and stay ahead of m
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user_rm14h7 Thank you for reaching out for help with your home phone services not working. We would be more than happy to help. If you could tell us a little more about what the issue is, we can better help.
I need someone to come fix the home phone please
Hey this is Rylee [Edited: "Personal Information"] Can somebody please come out and fix the home phone because I tried contacting you guys through the app about it but nobody got back to me can you please email me back that you guys got this message and will come fix the home this week or next week
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user_zviinu Thank you for stopping in for help with this disconnect request you received. We can definitely check to make sure your account is still in good status. To my knowledge, if we cancel a disconnect request, no confirmation order is sent onl
Can you verify that my service will NOT be disconnected
Hello, I received a service disconnect email this morning that was NOT requested. When I called, I was told that there was a new service request at the same address and that they would need to cancel that in order to continue service with me. I said, YES, please go ahead and cancel the new service a
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Hi User_Britt, and thanks for posting here on the community forums! I can definitely understand being concerned with such a large drop in your upload speeds, and I appreciate the extensive testing and troubleshooting you've already given a shot! We'd
Arris S33 upload stuck at 5 Mbps — provisioning reports "could not provision a valid bootfile"
I own an Arris SURFboard S33 and I am on 1 Gig Plan. Upload was previously around 70 Mbps. After a recent plan change and new equipment it dropped to 5 Mbps and has stayed there. Download is unaffected and tests at expected speeds. Tested with a PC wired directly to the modem, with my router and all
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We're happy to keep assisting if you'd like and have means to connect with local teams on issues like these if needed, but we need to confirm as much information as we can before determining the best course of action. If you'd like to provide a littl
Does Customer Service still exist at Xfinity?
I've been trying to talk to a real person at Xfinity for well over a week but can not get by the automated messaging. There is no option to talk to a real person anymore. How can I go about talking to a real person?
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Hello, @user_jj5124, and thank you for sharing your experience, and we understand your frustration, especially after being a customer for so many years. We also want to thank our amazing Xfinity Expert, @Again, for providing accurate information on
XFINITY RECOMMENDED SWITCH TO YAHOO EMAIL
I switched to Yahoo email at Xfinity recommendation. I worked on my computer and phone horribly. Deleted it I think but not sure it is entirely gone. Need to find out how I return to email program I have been for years with Xfinity. I'm a customer since 1997. Spen 40 minutes with chat with no help a
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@user_p539rk, Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page. Here's the detailed ste
Plan upgrade issues
My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis
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user_f95mr6 Thank you for stopping in for help with your services not working. It sounds like there may be an interruption in your area. Have you already checked the Xfinity app or the Status Center to see if there are any alerts for your area?&
Cable and Internet, not working
my cable and Internet is not working. We already did all the travel shooting the box is not blinking green. We think we need a tech to come out
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CableLabs records show the Thomson DHG546 dates to 2008 and was certified as a DOCSIS 2.0 eMTA. Xfinity's equipment checker is therefore identifying my current ARRIS G54 DOCSIS 3.1 gateway as an approximately 18-year-old legacy device.
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ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
Question