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Hello @user_ue1iwe, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. When you moved, did you transfer your services or did you cancel and restart a new account at another address

XfinityChelseaB

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4 minutes ago

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Lost rewards after a move?

Hello! I have just moved as of today and as of today I lost my platinum rewards. Is there a way to get this back?

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Lost rewards after a move?

Hello! I have just moved as of today and as of today I lost my platinum rewards. Is there a way to get this back?

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Customer Service

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Hello @user_r0poh3! Thanks for being a part of our Xfinity Community Forum. To help me understand what might be blocking the connection, could you clarify a few things for me?   Are you seeing a specific error like Incorrect Password o

XfinityQuemekia

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26 minutes ago

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Internet connection

My internet won’t allow me to use my Navarro ext connection

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Has anyone found a resolution here? I'm having the same issue.

SkyhgiH

 commented 

32 minutes ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Internet connection

My internet won’t allow me to use my Navarro ext connection

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Customer Service

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Good afternoon user_2tqwm3. You have reached the right team, and I will be more than happy to assist you with your concern. I will need some additional information.  Please send us a direct chat message with your full name and complete service a

XfinityJon

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58 minutes ago

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Cancel apple watch fee

You have made it impossible to cancel the $10 data fee on my Apple Watch from the app or online. I have looked everywhere. According to the Federal Trade Commission (FTC) guidelines on subscription and negative option billing, companies are required to provide an easy method for consumers to cancel

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@user_sri2qn, I want to look into this for you and the burying, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this

XfinityKam

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59 minutes ago

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internet cable cut

My Internet cable has been cut at [Edited: "Personal Information"]

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Bill

I asked a while ago to have my bill put in the mail and I haven't gotten it

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Channels and Programming

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Bill

I asked for my bill to be sent to me in the mail and have not gotten it.

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Channels and Programming

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Hello user_1e5n78, thank you for reaching out to us here in our Xfinity Community forums. I assure you, that is not how we want our customers to feel. We are here, and happy to assist you. Let's take a look and see what is going on.  If you woul

XfinityJeffB

 commented 

1 hour ago

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Internet doesn't work and customer service is useless

My internet stopped working yesterday morning. I think the wire is disconnected on the street. I contacted xfinity assistant, and after an hour of trying to communicate my request for help, they told me I had to upgrade my plan in order for my internet to work. This felt like a scam - why would xfin

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Internet doesn't work and customer service is useless

My internet stopped working yesterday morning. I think the wire is disconnected on the street. I contacted xfinity assistant, and after an hour of trying to communicate my request for help, they told me I had to upgrade my plan in order for my internet to work. This felt like a scam - why would xfin

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Customer Service

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This cut cable issue has been resolved. But, "burying" cables two inches deep probably hasn't.

user_sri2qn

 replied 

1 hour ago

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internet cable cut

My Internet cable has been cut at [Edited: "Personal Information"]

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user_xdwi7x Thank you so much for reaching out for help with your MOCA adapter not connecting after a modem swap. The new modem may have MOCA disabled. Have you by chance, accessed your Admin tool options since you updated the modem? If not, you wou

XfinityAmandaB

 commented 

1 hour ago

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MOCA help please

I'm not particularly network savvy and apologize in advance for the long post. I just want to include as much information as I can. I recently swapped out a XB8-T modem for a new XB8-T suggested by the Xfinity team member at an Xfinity store. He suggested a new modem of the same model may increase m

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XER10 lose service every 30 minutes

I checked my logs on my XER10 modem and since March 18, we have been losing signal all LAN and Wireless devices in almost exact 30 minute intervals. So four days of 30 minute interruptions with the only variance being when I power cycled both the ONT and XER10, which did not resolve the issue. I cal

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Your Home Network

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Hey there, user_k6u6ul! Thanks for taking the time out of your weekend to reach out on our XFINITY Community forum. I am sorry to hear you are experiencing a similar issue now with the stereo wrapper. Have you tried swapping out your box yet? What tr

XfinityNatalie

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2 hours ago

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X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio

Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare

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Wrong location

Comcast did some work in my area and now my location is incorrect. Hulu thinks I'm in Virginia (I'm not).

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Your Home Network

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MOCA help please

I'm not particularly network savvy and apologize in advance for the long post. I just want to include as much information as I can. I recently swapped out a XB8-T modem for a new XB8-T suggested by the Xfinity team member at an Xfinity store. He suggested a new modem of the same model may increase m

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Customer Service

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Unable to cancel by chat: verbal authorization required

I hereby authorize Comcast/Xfinity to cancel all services associated with this account effective as of today March 21, 2026. This email serves as my explicit authorization to terminate service. I will not be responsible for any charges incurred after that date, except for any valid, prorated amounts

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Your Home Network

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Hello @user_vy3ccl Thank you for taking the time to reach out to us here on Forums. Emails are important more than ever to be able to receive, First, could you please log in to your Xfinity email account directly through the Xfinity Connect website (

XfinityKam

 commented 

2 hours ago

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Not receiving email

I have big problem here, I cannot receive or send email

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Need help installing MoCA coax ethernet connection on my house network

I have a XB8 that has MoCA capability but I don't know where my coax cables in my box outside my house which rooms they go to, how would i identify which cables go where and if they are electrically hot/active or not. I also need to replace a splitter, as the splitter I currently have does not suppo

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Your Home Network

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