Official

Accepted

Unanswered

Advanced Filters

Search Results (496.8K)

Most Recent
Selected Most Recent

Concern moved here to the Customer Service help section.

 commented 

1 minute ago

 to the conversation: 

0

0

Live agent

tech suppose to be here. Please live person

Question

Email Login

I tried my usual email login at comcast.net.

Question

1

0

0

Thank you for reaching out here. There are options to make that account change with us here or through the Xfinity app.

 to the conversation: 

0

Cancel Internet Service

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!

Question

Concern moved here to the Home Networking help section.

 commented 

4 minutes ago

 to the conversation: 

0

0

Help with the internet for a new tv

I have a new samsung tv and it wont connect to the internet

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 minutes ago

 to the conversation: 

0

0

refund

refund on movie The Mummy I ordered for .699 on Friday night. The Comcast kept going out 20 times and we missed those parts of the movie.

Question

I definitely understand the importance of getting this resolved. I'll be happy to assist.  To get started, please follow the steps below to send a direct message.     Please send us a direct chat message with your full name and c

 to the conversation: 

0

Cable utility box in yard

The cable utility box in my yard is old and broken, it is easily accessible if lifted off, can this be fixed as to avoid and damage or injury from kids/adults touching it

Question

Thanks for your comment, user_99w2zo. And for sharing your experience. I can certainly understand how frustrating it would be to cancel service, return equipment, and then find out the account wasn't fully disconnected. We never want our customers to

 to the conversation: 

0

Unable to cancel my service despite multiple attempts to cancel

I am extremely frustrated and this needs to be resolved immediately. I called and canceled my Xfinity service on 6/29/26, and the representative I spoke with CONFIRMED the cancellation at that time. I had no service after that date. Despite this, I have now been billed for two months of service I di

Question

Can I cancel my service online?

 to the conversation: 

0

1

Cancel Internet Service

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!

Question

No, my service is fine, but if someone wants to they open the box easily and mess with the cables

 to the conversation: 

0

Cable utility box in yard

The cable utility box in my yard is old and broken, it is easily accessible if lifted off, can this be fixed as to avoid and damage or injury from kids/adults touching it

Question

New apartment listed as business address

Hi, I'm moving only 5 minutes from where I currently live. I'm an Xfinity customer currently and I think that my new address is also within Xfinity's zone - I'm in Baltimore City, so most areas have Xfinity accessible. However, my new apartment isn't listed in Xfinity coverage when I look up the add

Question

4

0

0

Hello user_m7xjw7 👋 I appreciate you joining us in our forums for help 👍 We can't reach out to you over the phone through this channel, but above all we always want to make sure you're getting the most updated internet services we have along with t

 to the conversation: 

0

0

New Modem Update

Hi, I heard that you guys send a notification to send a new updated modem that makes the internet go faster. Would you please call me so we can get that new modem shipped and the old one returned ?

Question

Concern moved here to the Customer Service help section.

 commented 

16 minutes ago

 to the conversation: 

0

0

Contacting corporate to file a complaint

I have waited EIGHT weeks for the fiber optic line to my newly built home to be fixed! No internet, WiFi or TV. I have visited the Lafayette, IN Xfinity office many times. Keep getting the same answer that the repair service is contracted out with NO WAY to find out when my service will be fixed! I

Question

yes, just yesterday.

 to the conversation: 

0

peakcock premium

trying to add peackcock premium that was included in my internet package. keeps saying "sorry please contact Support"

Question

Bdgrandma

Not connected to the internet

Question

7

1

0

forum icon

New to the Community?

Start Here