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Update internet
“I currently have Internet Essentials 75 Mbps for $14.95. I want to upgrade to Gigabit or 2 Gig, but the website is showing me $100–$130 per month. What is the lowest loyalty or upgrade promotional price available on my account?”
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Customer Service
Cancel service
I didn't realize it took a coax I don't have one in my apartment and I asked management if I could have one installed and they said no. I need to return the equipment but I'm disabled and can't drive anywhere I need it picked up somehow
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Customer Service
I would like to schedule cancellation of my Xfinity Internet service effective October 1, 2026.
I would like to schedule cancellation of my Xfinity Internet service effective October 1, 2026. I am permanently moving outside the United States. Could an Xfinity employee please assist me through direct message?
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Customer Service
disconnected ..
For 2 weeks i tried my hardest to set my bill up on a payment arrangement, it’s extremely high and i feel like all i do is pay on it. Well i work from home as an internet specialist and i have to have my services. I was out of work for a little bit due to breaking the transverse process at my L3 lum
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Your Home Network
I'm writing to inquire about changing my plan and billing."
Hi, I’m reaching out because I’d really like to stay with Xfinity, but my current Internet-only price has become too expensive. I’ve been an Xfinity customer for more than 10 years, and I have maintained my service for all these years without TV or other services. I’m currently paying over $100 per
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Your Home Network
New Account; "Something unexpected happened" when accessing account information, unable to load plan information
I'm a first time user & customer of Xfinity trying to purchase a plan. Just went through the process of browsing plans available in my area, picking a plan, date for installation, entering payment information, and creating an Xfinity ID. Right after getting my ID created checkout failed without a re
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Customer Service
Cancellation
I will not be able to return the equipment as I am not around that area anymore, if there’s a extra fee that is ok. To get equipment removed. However when I was on the phone with your agent they told me I would receive a refund and he would stop the billing cycle. However I am continuing to get bill
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Add responsible parties to the bill
Hi, I would like to add two people living at the house to the bill for proof of residency purposes. Thanks.
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Customer Service
Thank you for acknowledging my first message. To clarify, I did an extensive research on iPhone 17 pro max with Xfinity, had several phone calls, and eventually even went in person to the Xfinity store in my city to finally make the purchase. This to
Lack of transparency/dishonesty
Hi, I’ve been an Xfinity for several years now. I started with their mobile service in March this year, also buying iPhone 17 pro max with their package. Xfinity withheld vital information from me at the time of my purchase and I would like to dispute this or take it as far as filing a lawsuit for l
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Unable to verify identity as new Internet customer
I’m a new customer trying to order Xfinity Internet. My email was verified, but I cannot verify my identity using my correct date of birth. I have already tried also in a private browser, but the problem persists. Could an Xfinity employee please help me complete an identity screening so I can place
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Customer Service
I’m sorry to hear about this experience. I sincerely apologize for both the service issue and the experience you had at the store. We appreciate you taking the time to bring this to our attention. I can make sure your feedback is documented an
Locking Doors Before Closing
While I understand it’s frustrating for customers to come in the last 15-30 minutes before closing time. Hours are hours for a reason. The West Valley location had three employees in office. Two not working with anyone. Doors were locked at least by 7:45. Completely unacceptable. All employees saw t
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user_llsal5, I'll be glad to look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once the
Connection dropping for a few seconds at a time throughout the day
Hello! Me and my roommate have both been experiencing connection drops that last for a few seconds at a time, sometimes happening multiple times over the course of a couple minutes. It's been most noticeable when playing games, or watching live streams. I have tried replacing the XB8 gateway, new co
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I recently switched from my old Comcast DVR service to Xfinity NOW. I use the same login information, but my past movie purchases are completely missing from my library. Can you please locate my old account history and link my past movie purchases to
Lost movie purchases
So i go in to watch some of my movie purchases this morning on xfinity stream only to find out Star 80, Elvis, Modern Problems, The incredible shrinking woman , what dreams may come and american sniper are no longer there with the newer purchases and it says add + ?? I have put a lot and i mean a lo
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Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary • Click the "Direct Messa
Xb10 gateway setup
Trying to setup my XB10 Gateway and I can’t get past the checking connection section. Fails with the message something’s not right. My old XB8 works fine on the same connection.
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@user_dxjt27, you mentioned that you are having the same issue. Please send us a direct message so we can further assist you. Please send us a direct message with your full name and address.Here are the detailed steps to direct message us:Click "Sig
NFL Sunday Ticket $240 Promo
I purchased NFL Sunday Ticket through Xfinity at the promotional price of $240. After completing the purchase, I received an activation link. However, when I click the activation link, it takes me to the section of the Xfinity app where my apps/subscriptions are displayed, and underneath all three o
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Hi user_99zzvd, and thanks for joining us here in the community forums! Nothing ruins a viewing experience like a pixelating picture, so I'm sorry you're not getting the best picture. To get a better idea of what's occurring, can you provide a short
Screen is tiling
How can I get an Xfinity rep out to look at why I am getting tiling on several channels
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And now the outage is resolved and it still will not let me use the AI assistant or speak to anyone.
user_qj0dro
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Customer Service Support
This is the second significant Xfinity internet outage I have experienced in approximately two weeks. Today's outage occurred immediately before I was scheduled to conduct a professional video interview from home. I ultimately had to use my cellular hotspot to conduct the interview. The outage itsel
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