Xfinity Community Forum

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I am in the same situation and from I have been reading this is a problem that cannot be solved on my end and has been a problem for 2 years and still has not been addressed. I will try the DM but previous posts have said that it is sometimes not pro

user_lk30x8

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10 minutes ago

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Trouble activating Peacock Premium subscription.

I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r

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Annoyed

I am very annoyed. First of all I am late on my bill but a customer service rep called me on Sunday to set up a payment arrangement. Mind you, I work at home, here it is Monday evening and everything was fine until the internet mysteriously goes out, I’ve checked with neighbors so it’s not them. It’

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Your Home Network

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If you're having trouble scheduling your appointment using the Xfinity app @user_ni8gbf, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be m

XfinityQuemekia

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2 hours ago

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Wall port

I don't have a wall port and I need a technician to come and put one in.

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Yes I am looking for standard installation.

user_ni8gbf

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2 hours ago

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U

Wall port

I don't have a wall port and I need a technician to come and put one in.

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hi, Yes already talked to the NOW customer portal and have been going back and forth/ looped back / just disconnected every time.

user_ekrc7w

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2 hours ago

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Cancel service

Directions to cancel service online. There is no direct message button on these pages and if there is it is VERY well hidden There is no way to send a direct message in the app either, just contacting a chat bot which refuses to cancel without a callback, which goes against my state's law for provid

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I can certainly look into why the system isn't accepting your payment details @amorris222t. To help me narrow down the issue and get this sorted out for you, could you tell me a few things? Are you seeing a specific error code or message when you try

XfinityQuemekia

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3 hours ago

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Entering bank information when paying not going through

Im trying to enter my bank information to pay my bill but Xfinity is not accepting it.

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Hello @user_ekrc7w thank you for reaching out on our community forum. When it comes to NOW services we are very limited on how we can help. Have you reached out for help directly on our NOW support portal?

XfinityAbby

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3 hours ago

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Cancel service

Directions to cancel service online. There is no direct message button on these pages and if there is it is VERY well hidden There is no way to send a direct message in the app either, just contacting a chat bot which refuses to cancel without a callback, which goes against my state's law for provid

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Good evening @user_cla3m3, and thank you for reaching out on our Community Forums regarding your service interruption. We appreciate you bringing this to our attention. Have you checked the Xfinity Status Center for updates on the interruptio

XfinityAlyssaA

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3 hours ago

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Can't speak to a representative due to outage

My internet service has been out since the storm came through on Saturday. When I look at the outage map, I don't see anyone out but me. And because I have an outage, I'm not able to speak to a representative to see if someone is actively working to fix the service. I work from home and this has bee

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I am expecting an answer immediately. Once again, Xfinity is really leading the pack with its 'exceptional' customer service by not providing me access to my account, charging me without my consent, and not providing an itemized invoice for my final

user_1xlczf

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3 hours ago

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Invoice for Device Payout

I have spent the last 2 hours trying to get an Xfinity Agent to provide me with an invoice showing the exact amount left to pay on two devices. After speaking with 9 representatives, I still do not have this information. I do not need my monthly bill--it does not show the full payoff amount of the d

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Hi There , Ive been trying to cancel my xfinity NOW server since past 1 week . Please cancel it and refund the amount ! Below things tried already with no success: 1. Tried portal option to pause and cancel through the NOW internet account b

user_ekrc7w

commented

3 hours ago

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Cancel service

Directions to cancel service online. There is no direct message button on these pages and if there is it is VERY well hidden There is no way to send a direct message in the app either, just contacting a chat bot which refuses to cancel without a callback, which goes against my state's law for provid

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Can't speak to a representative due to outage

My internet service has been out since the storm came through on Saturday. When I look at the outage map, I don't see anyone out but me. And because I have an outage, I'm not able to speak to a representative to see if someone is actively working to fix the service. I work from home and this has bee

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Customer Service

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Hello @user_ni8gbf! I would be happy to look into scheduling a technician to assist with your wiring. To ensure we set up the correct type of appointment, I want to clarify exactly what you need. Our technicians can run lines directly into your home

XfinityQuemekia

commented

3 hours ago

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Wall port

I don't have a wall port and I need a technician to come and put one in.

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Thank you I sent the direct message as you requested and will await your response.

user_f1a73a

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3 hours ago

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Inbound UDP packets not reaching bridged modem after Xfinity reprovisioning

My Xfinity service was reset/reprovisioned on April 29. Before that reset, inbound UDP traffic to my self-hosted server worked. After the reset, outside users can no longer use send packets via 10000/udp to my server. This is not a Wi-Fi issue, speed issue, DNS issue, or customer-router configuratio

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Entering bank information when paying not going through

Im trying to enter my bank information to pay my bill but Xfinity is not accepting it.

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Customer Service

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I understand your concern, and this is not the behavior we want any of our loyal customers to encounter. I'm not sure if you can get the exact plan that you had before, but we'll be happy to review what's available for you. In the meantime, you can c

XfinityMelinda

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3 hours ago

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Tv now

I just spent an hour and 30 minutes with the Xfinity rep who totally lied to me and talked in circles. It’s one of the worst experiences of my life with a rep.. I asked repeatedly if my local channels would be included. I told him it didn’t make sense. my bill was going down this now. I said local c

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This is happening to me too right now! Please help! There are TWO missing accounts! They are saying they do not exist!!!!!!!

Luluflyers

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3 hours ago

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EMAIL ADDRESS DISAPPEARED FROM ACCOUNT; NO TICKET OPENED DESPITE BEING TOLD IT WAS

Subject: Executive Escalation Request – Inaccessible Email Mailbox To Whom It May Concern, I am requesting assistance from your Executive Customer Relations team regarding an unresolved issue with one of my Comcast/Xfinity email accounts that has been ongoing since May 2026. This email address has b

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WiFi not working

WiFi not working idk if it’s cause I js made the account today or I have to wait 24 hours

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Your Home Network

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I'm back again for after about 3 weeks of a new box working, CR stopped working today. Was fine last night, not today. I'm partially curious if my box's update this morning messed something up to cause it? Spoke with Crunchy support on it and basical

user_ujn8o4

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3 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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user_0ky0nt Thank you for taking the time to share these details. I sincerely apologize for the disruption and understand how impactful this interruption has been, especially given your responsibilities as a university professor, business owner, and

XfinityDilary

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3 hours ago

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Prolonged service outage with no customer support

I am writing to formally document a prolonged service outage affecting my account. My Xfinity internet service has been unavailable since approximately 3:30 p.m. today. Throughout the afternoon and evening, the estimated restoration time has been repeatedly delayed, and I have been unable to obtain

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They totally 100% lied to me. My husband is bedridden and now he can’t even figure out to turn on the television or find any of his favorite channels. I want to go back to what we had. I feel extremely stupid and extremely used. The people of complai

user_kwibf8

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3 hours ago

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Tv now

I just spent an hour and 30 minutes with the Xfinity rep who totally lied to me and talked in circles. It’s one of the worst experiences of my life with a rep.. I asked repeatedly if my local channels would be included. I told him it didn’t make sense. my bill was going down this now. I said local c

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