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Urgent Escalation: Xfinity Mobile Activation Failed After Mint Port
I need help escalating an unresolved Xfinity Mobile activation issue. Before I ported my number from Mint Mobile, an Xfinity representative confirmed that my device was compatible and told me I could proceed. Based on that confirmation, I ported my number to Xfinity. Since then, I have contacted Xfi
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Devices
Fix the sleep mode. This is insane.
We pay way too much money to have you dictate how long I can leave my TV on. I need it on to sleep. Fix this. I will cancel service with you. I cannot believe this is even an issue.
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X1
Fix the f*cking sleep mode thing.
Seriously, do you hate your customers? It's insane. Some of us need TV noise to sleep. I hate this company
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X1
At this point, it appears like we will NEVER be able to watch our beloved Crunchyroll. Not consistently. Is it because Xfinity considers it as a puny or nerdy app for those anime people? Are we, the anime-loving community, experiencing some kind of d
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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New Gateway Issue
I just recently got upgraded to a new modem, and since using it my connection in games is worse, is there a way I can return it? I am going to continue to use my old one but what can I do with the new one because i dont want to be charged.
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Your Home Network
user_oaeqw8 If you are not getting the speeds you should after the recent work was completed, we would be happy to help take a closer look. Just let me know!
Speed Issues after upgrading to Next-Gen Symmetrical Internet Plan + XB10
Hey all, hoping someone from the team (or anyone who's hit this) can help. For years, I have had the 2-gig plan with an XB8 modem. Recently, my neighborhood got next-gen symmetrical speeds, and I switched to the XB10 modem, but I started running into speed issues right away. Here's a breakdown of ev
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Why is my modem solid orange
I have been trying to set up my connection for two days and still have not been able to connect
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Xfinity Stream Website
user_dtn729 Thank you for letting us know you were having issues with your Audio. It looks like you said everything is working as it should now. Do you still need assistance?
CBS audio out of sync
Picture and audio are a few seconds out of sync. All other stations are fine.
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Hello @user_tkqipd, thank you for the update. I understand how frustrating it is when the connection appears fine on tests, but you're still experiencing input loss while gaming, lag during online meetings, and buffering when trying to stream higher-
Internet been slow for a while
I got the 1Gb plan and the internet has been crazy. 40% input loss for gaming, lagged online meeting, and can only watch 720p videos (anything higher cause constant pause and load every minute) Tried rebooting all devices and the modem and nothing helped. The online test always came back “ok” but in
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Hi there @user_t3b1i2, and thank you for reaching out to our Xfinity Community Forum. I understand how frustrating it must be when your TV won't load properly, and you've come to the right place for help! 👍 Have you had a chance to use the Xfinity a
Tv no work
About 90% of the time I turn the tv on it way “connecting to you device” with 3 dots and never goes further. I’ll restart the cable box and the WiFi router for 30-60 minutes (trying it 3-10 times) and finally if I get luck it will broadcast live tv. What going on? The WiFi is great. Something with t
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Gave wrong address
I just moved to my new place I thought the address was 5842 my wife said it’s 5844 Palm Ave Sacramento ca 95841
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Sign-In and Account Management
Hello rvmey, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to help you. To submit this, we would need to have it attached to an account so that a base can be set for the troubleshooting. Also,
Errors when saving bank account using Plaid
Please forward this to your IT department. The Plaid flow for adding a bank account on xfinity.com is broken. I got an error every time I tried to save my bank account info. I had the same issue with Edge and Chrome. It finally saved even though I got an error. I saw CSP errors, and this in my brows
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I, too, am having the same issue with a modem Xfinity sent me, with no manual or information. Also, the app doesn't control the modem, so I can't do anything with my Wi-Fi, especially without the default admin password. Please, Xfinity, escalate this
Default credentials for ARRIS TG1682P
I have an ARRIS TG1682P modem provided by Xfinity. I would like to update the password from the factory settings and create another access point. Support told me that I own this modem and that they do not have access to it. I accessed the modem via https://10.0.0.1 and tried typical login combinatio
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Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
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Devices
Thanks for the follow up. Evidently this is a major issue within Xfinity. I was told that there is a system issue that the engineers within Comacst in Philly are working on, with no resolution in site. I have reached out to the executive team as NO O
escalation
I need to escalate a service issue. I started internet service just over a week ago and have nonstop connections issues. Makes working from home tough. I had a technician come out today, well, now the service works worse. Connects and then disconnects constantly. The chat experience has been at best
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Couldn't agree more. It's literally insane.
user_o57nno
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1 hour ago
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Sleep mode
I'm not happy with the sleep mode on my TV. We use it to comfort our cat during the day. Even when I'm home, this is very irritating. I pay too much for cable to have this issue. I'm not happy.
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