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That's fantastic news, user_i3fv8u! Did you end up logging out and back in or uninstalling and reinstalling the app to get it up and running, or did the app simply start working again on its own?
Xfinity App 2026
My Xfinity App worked great this morning, ran the WiFi diagnostics and it was running great…later on in the afternoon noticed it was a bit laggy so went back on the App to run diagnostics again and it showed I was offline. so I unplugged my modem, left it for 30sec then plugged it back in, and the a
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user_j67ci5 Thank you for reaching out for help with your new TV box and remotes. That does sound frustrating, and I appreciate the chance to help get you taken care of. The old remote not responding would happen unless able to be paired with the new
Remote pairing
Cable TV not working. Went through troubleshooting procedures with tech, who finally suggested I needed a new cable box. Got a new one, with a new power supply and remote. Connected new cable box. Pilot light comes on. Pressed “on” button on new remote to turn TV on. No response. Tried unpairing new
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Sorry to hear you still haven't been able to get her line working properly, paulf86. We can absolutely take a closer look and possibly get the Xfinity Mobile Executive team to involved to get this fixed! Please send us a direct message with your full
Unable to receive incoming calls
We had Xfinity Mobile and switched to AT&T because they gave us a better deal, but it turned out the price we were quoted wasn’t even close to the actual bill. So we canceled and switched back to Xfinity. Long story short, when we switched to the new AT&T phones, I transferred the numbers and everyt
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I would be happy to publicly post the newsletter for the Pueblo Archaeological and Historical Society that apparently now is being considered spam. I posted the most recent bimonthly newsletter to the same email list that (of course with additions an
Non-responsive security assurance complaint
The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the
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Xfinity DVR Cancelled our recordings for no reason.
Shows scheduled to record this morning recorded fine. But shows scheduled to record this afternoon and this evening appear to have a red circle with a line through it. These shows appear to have been canceled by Xfinity because we have no conflicts with having too many shows scheduled to be recorded
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Channels and Programming
user_nbq3yv My team can help you with your box concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar
Green cable box to underground vault due to hazards
I have requesting for Xfinity construction team to have the green cable box in front on my driveway in my property line modified to a underground vault due to hazard my child around it and potential damage as it is in my extended driveway. It has been multiple times of no show and wrong crews be sch
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Email issue
Changed password and still saying password incorrect. Tried on browsers and works with password just not in the app.
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Green cable box to underground vault due to hazards
I have requesting for Xfinity construction team to have the green cable box in front on my driveway in my property line modified to a underground vault due to hazard my child around it and potential damage as it is in my extended driveway. It has been multiple times of no show and wrong crews be sch
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Customer Service
Hey there user_multcw 👋 I don't show we've received any direct messages from you yet, so please shoot us another one when you get a chance! Remember to make your message out to Xfinity Support and not any specific agent.
Waiting 6 weeks for a response to construction ticket, keeps being closed out
Hi, we are working on trying to get a serviceability survey done at our home. We have been told multiple times the cost would be $2500 which we are willing to pay to extend services to our home but then nobody calls us and the ticket is closed. We want to speak with the construction department and i
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Cannot access Youtube without signing in
Starting the evening of March 12, 2026, I am unable to access Youtube on a laptop or mobile device unless I sign in to Youtube. I receive this message "Sign in to confirm you’re not a bot". This occurs only when I'm using Xfinity internet service; I have tested using AT&T and also Fidium, and do not
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Your Home Network
user_3mp5k8 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
I have been a customer for over 7 years.0
I called this morning at 11 am to inform them I am currently on medical unpaid leave FMLA and I wanted to make arrangements to pay Tuesday 3/17/2026. I was denied any hardship assistance which the policy states about 3 to options I had available to me. The rude rep cut my service off!! And I owe 20
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@XfinityJon Hi Jon, I messaged you early this week and haven’t hear back. Did you receive my DM?
Waiting 6 weeks for a response to construction ticket, keeps being closed out
Hi, we are working on trying to get a serviceability survey done at our home. We have been told multiple times the cost would be $2500 which we are willing to pay to extend services to our home but then nobody calls us and the ticket is closed. We want to speak with the construction department and i
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Xfinity Support
Transfer peacock account so I can activate it please
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Channels and Programming
schedule a technician
new construction home and I need to schedule a technician for installation. Equipment is on the way. Purchased plan already.
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Your Home Network
I have been a customer for over 7 years.0
I called this morning at 11 am to inform them I am currently on medical unpaid leave FMLA and I wanted to make arrangements to pay Tuesday 3/17/2026. I was denied any hardship assistance which the policy states about 3 to options I had available to me. The rude rep cut my service off!! And I owe 20
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Customer Service
Cannot Access Hitron Coda 56 GUI
I am not able to access the GUI on my Hitron Coda 56. Based on my research, I understand that firmware version 7.3.5.0.1b5 or above is required. How can I obtain current firmware? TIA.
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Your Home Network
user_l1str4 My team can help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if neces
How do I stop my mobile phone service?
I have been trying to cancel my mobile phone service for about a week now. I have spoken to multiple representatives and now my account shows as no longer active, however i still have service on my mobile phone.... I no longer require Cellular Phone Service & do not want to keep paying this bill. Do
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Glad others having issues... The inept support people are clueless..
Doug-H
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My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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