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I'm sorry, @user_vjdtv8 for the inconvience. Are you currently signed in? You would need to click the "Direct Message” icon (upper right corner of this page).
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
Your name didn't show up in the direct message
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
I don't see the direct message icon
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
Service Lines feeding Xfinity service box cut
I have just transferred existing service to a new address. Service at the new address is active, but my modem can't establish a connection. When checking around outside the house, I noticed that most coaxial cables have been cut before moving in, the Xfinity service box was open, and the line from t
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Customer Service
Additionally, yesterday I got the following details on my iPhone: Server code "SERVERBUG", server message "Internal error occurred. Refer to server log for more information. [2026-06-09 14:39:23] )0.615 + 0.000 secs).."
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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Hi there, @user_vjdtv8 I'm really sorry for the frustration this has caused. I can understand how confusing it is when your new address doesn’t show up during a move, especially when you’re trying to get everything set up smoothly. You ca
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
Yes, this is a new building. I want to transfer my current plan. How should I start the process for Xfinity to verify and add the new building address?
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
Thank you for reaching back out. That is very odd to hear. Are there any icons on the top right of your page?
Customer service
I have been trying to get an issue resolved for more than six months. In the summer of 2025 I canceled my Xfinity account because of ongoing customer service problems. I switched to T-Mobile, and after a few months, found that their service was inferior, so I decided to return to Xfinity. The salesm
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I'm not having trouble signing in. I'm getting an error that is misclassifying my account as a secondary user despite being the only user on the account.
Restricted Section
My billing information is inaccessible to me because the app is misidentifying me as a a secondary user even though I'm the only user on the account.
Question
There is no "direct message" icon (I'm on a Mac). Please help--the situation continues to get worse.
Customer service
I have been trying to get an issue resolved for more than six months. In the summer of 2025 I canceled my Xfinity account because of ongoing customer service problems. I switched to T-Mobile, and after a few months, found that their service was inferior, so I decided to return to Xfinity. The salesm
Question
@XfinityTommy 4,000 square foot and these tests are on the tower side out back on my deck. Probably the best I could possibly do.
Horrible coverage at home
I want to stay with Xfinity as I’ve been with them since the start but I’m getting so fed up with having no coverage at home. This is what the field test screen shows from outside my home. Absolute trash. Has anyone been able to get a network extender? @Xfinity Support HELP!
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Billing
Hi I just wonder if I would have automatic payment and when is the date due?
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Billing
@user_3emnm2 Hi there! We are sorry to hear you are having trouble signing in. Do you happen to have another username that could be listed as the primary user?
Restricted Section
My billing information is inaccessible to me because the app is misidentifying me as a a secondary user even though I'm the only user on the account.
Question
user_w86wmx Thank you for reaching out and expressing your concerns and what you expect as a resolution. Our team is here for you and will be happy to review offers your account may qualify for. Please send us your full name and complete address via
Bill jumped from $65 to $99/mo after loyalty discount expired - long-time Platinum customer seeking retention discount
Hi Xfinity team, I've been a loyal Xfinity customer since 2018 (Platinum member, Account #[Edited: "Personal Information"] and am hoping to get some help resolving a significant bill increase. Situation: - My May bill was ~$59/mo (which included a $40 loyalty discount) - My June bill jumped to $99/m
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user_vvarbn Hi there! If you have our Xfinity App you can take a look at your due date and manage your account. Please let us know if this helped and if you have any additional questions.
XfinityJorge
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Billing
Hi I just wonder if I would have automatic payment and when is the date due?
Question