Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (529.5K)
Thanks, that was the missing link I needed.
Missing Peacock Premium Reward for Platinum Member
I seem to have the same issues as user_ncxijk Missing Peacock Premium Reward for Platinum Member | Xfinity Community Forum I am currently an Xfinity Platinum Rewards member and I am trying to redeem the Peacock Premium offer as outlined in your official documentation. However, when I log in to the
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Switch to internet and mobile only
I want to change my existing Premier Triple Play service to Internet only. Please remove Xfinity TV and Xfinity Voice while retaining my Internet service. Before making the change, please tell me the available Internet-only price for my current speed. I would like to complete the change through mess
Question
My remote control doesn't work properly
The last remote you sent to me a couple years ago doesn't work with voice . I need a remote control that works with voice commands .
Question
•
Non-X1 Service
@XfinitySara For the other Xfinity subscribers interested in knowing what's happening with this (ticket was issued Aug 21st). Here's the link to my original post from August 13th. Still not resolved as of September 26, 2026 https://forums.xf
Xfinity stream access to channels when traveling g
Need to know how to access channels like YES and MLB network when traveling g
Question
Power is back and when i checked again, yes, I am also getting 5.1 with sound in all the channels on HD content when set to Auto. The only time 2.0 is trapped in a 5.1 container is with actual stereo sources like Music Choice and MeTV. That's
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
Incorrectly Flagging
My phone has been working perfectly on your network for a year, but the database is now incorrectly flagging it. I need a Tier 2 support ticket filed to manually whitelist my IMEI.
Question
•
Customer Service
My advice after seeing this has been a longtime ongoing issue that Xfinity/Comcast is obviously unwilling to investigate or care about resolving for their MANY loyal customers: Cancel it altogether. This is one issue I chose to "let go" after
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
Question
Have confirmed this issue only mlb network audio is delayed it’s so annoying fix this now xfinity
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
I need to have my internet cable buried
Comcast laid a new internet cable on my back lawn July 29, 2026 and told me a “Dig Team” would be at my house within 14 days to bury the cable. The cable is still laying on my back lawn on September 25, 2025. What is the problem?
Question
Thank you for reaching out, @TimDH . We understand your concern, especially since you subscribe to a higher TV package to watch local Minnesota sports teams. The Minnesota Wild recently announced new viewing options, including the Wild+ streaming ser
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
Question
Delinquent balance
Subject: Urgent: Account Dispute / Demanding Itemized Statements for Legacy Collections Hi Xfinity Support Team, I am writing to formally dispute an alleged legacy balance that has reportedly been sent to collections. I recently received a text regarding this matter, and I require immediate verifica
Question
•
Billing
Xfinity so slow to fix and address issues only mlb network has this issue fix it now
MLB Network audio video not matching
Audio is completely off today on MLB Network, at least 10-15 seconds off from video. Happening on all programming plus commercials as well.
Question
I activated the StreamSaver bundle on June 15 and all services were easy to activate, except Apple TV - keep getting the same "Something Unexpected Happened" pop up that no one has been able to resolve for over 3 months!! Escalated to supervisors, te
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
Question
Marked "solved" topic now being closed.
Request for EPON Member-Owned Router Provisioning – XER10 / ONU
I recently had Xfinity 1 Gig fiber installed at my home. My installation includes a separate fiber ONU connected via Ethernet to an XER10 gateway. I have my own TP-Link Omada network and would like to use my existing gateway directly connected to the ONU, eliminating the need for the XER10. I unders
Question
I sent the DM, but you are not a recognized official employee and do not come up with the search function
Why can we not talk to a US based representative during normal Mon-Fri business hours?!
I have had it with non US based representatives!!! They do not care! The rep is now trying to tell me to contact some 3rd part tech support company to fix my problem!! It is not my equipment that is the issue. It is the Xfinity owned filter installed at the street level that is faulty! The rep said
Question
Good afternoon testenerson. While you will be able to access some of your content from the Xfinity Stream App at your second home, if you are not connected to the in-home WiFi that is associated with your cable account, you will not have the full acc
Streaming at my second home
I would like to stream Xfinity using the Amazon FireTV device and the Xfinity app. I have a cabin as a second home and would like to stream there
Question
Hey there, @user_vg2g5y - You've come to the right place for support! Our team is more than happy to look into this and help in any way we can. First, have you already used the Xfinity Assistant to request a line burial?
I need to have my internet cable buried
Comcast laid a new internet cable on my back lawn July 29, 2026 and told me a “Dig Team” would be at my house within 14 days to bury the cable. The cable is still laying on my back lawn on September 25, 2025. What is the problem?
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section.
EG
commented
2 minutes ago
to the conversation:
0
0
Need to cancel service while outside the U.S.
Hello, I need to cancel my Xfinity service at my Seattle property. I am currently outside the United States and need assistance completing the cancellation online. Please have an Xfinity representative contact me here so I can complete the cancellation. Thank you.
Question