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Hi @XfinityThomasC , that support channel you are redirecting me to is actually for user support. I need help with infrastructure support and not user support. If you can forward my message to someone within the Comcast backend team, they will know
Contact For Xfinity On Campus Integration Team
Good morning, I am an IT engineer at a university, and we have an integration with Comcast to provide Xfinity on Campus as a service to our students. We need to make some changes to the IdP system used in that integration, and the folks I used to engage with at Comcast appear not to be part of the o
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Many users and industry observers share your frustration, often describing Xfinity's customer service and retention process as a "hostage negotiation" designed with delay tactics and robotic loops to wear you down. The strategy relies on making stand
late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately
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Thanks for everything you've done on your end. My team would love to further troubleshoot this with you and get a tech scheduled out if needed. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sig
Problems with sound randomly going silent for a few seconds and coming back several times
We recently moved and had two new boxes put into our new apartment, one upstairs and downstairs. The picture is great, but the sound keeps going in and out. The Sound will be fine, then randomly it will go silent for several seconds and then come back. This happens several times no matter which diff
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Hello, @CustomerMS we no longer handle XOC cases. You'll need to reach out to the XOC team: https://xfinityoncampus.com/login for assistance.
Contact For Xfinity On Campus Integration Team
Good morning, I am an IT engineer at a university, and we have an integration with Comcast to provide Xfinity on Campus as a service to our students. We need to make some changes to the IdP system used in that integration, and the folks I used to engage with at Comcast appear not to be part of the o
Question
user_elksu7 Hello there, and thank you for reaching out to our Xfinity Forums Team. I'd be happy to help you get a ticket issued to our local team to have your box repaired. To begin, please send a Direct Message with your name and service address.&n
Report damaged utility box in yard
The utility box in the yard at [Edited: "Personal Information"] has been damaged. How do I report this to Xfinity?
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Contact For Xfinity On Campus Integration Team
Good morning, I am an IT engineer at a university, and we have an integration with Comcast to provide Xfinity on Campus as a service to our students. We need to make some changes to the IdP system used in that integration, and the folks I used to engage with at Comcast appear not to be part of the o
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Customer Service
I wasn't able to do any 'fixes,' but it resumed working properly after a few days. I.e., there must have been a Comcast problem that they fixed on their end.
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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user_6bvjgn, Hi there! I’m really sorry to hear your phone has been stuck that long. I completely understand how frustrating it must be to go without updates for over a month, especially when you’ve already tried multiple ways to get help
Phone Delivery Delayed Over a Month
Our new phone has been sitting at the Memphis Fedex Hub for over a month without an update. We know they have been backed up but to have no update for over a month is too much. Fedex will not help. I went to an Xfinity store and they told me to call their mobile care number but when I call it just g
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user_te72uk Have you by chance recently reset your login password?
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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user_roafqs, It sounds like your password was updated, but your phone may still be using old settings. Please try removing and re-adding your email account: Go to Settings > Mail > Accounts, select your Comcast account, and tap Delete Ac
Help to reset Comcast email password
I recently changed cell phone providers. My email account “[Edited: "Personal Information"]” now says enter IMAP Comcast password. I’ve had this email address for sometime even though I no longer have Xfinity/comcast as a TV, internet, cell phone provider due to moving across country. I was able to
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This is the worst "upgrade" I have ever seen. I hate the new interface, hate all the ads everywhere, hate having to figure out a workaround for something that worked just fine before. I don't need AI's assistance in managing my inbox, thank you, I am
Anyway to get my old Xfinity/Comcast email accounts back after yahoo conversion?
iPhone user here. I did the suggested conversion about 2 months ago, with the understanding that I would lose access if I didn't. When I did the conversion I had to create two new accounts in my iphone, and the old ones since they did not connect kept giving me errors so I deleted them. About a week
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Yes I have. i have tried numerous times.
help with email on iphone
my subfolders aren't showing up on my iPhone. they were then my phone started to say email password was wrong so i deleted it on my iPhone and when i reinstalled it the subfolders are gone. they are there when i check on a computer.
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That's no problem. We understand that the loss of this content is frustrating, @Charly1823. We will certainly pass along your feedback. I do want to add that the company is aware and actively working on solutions that work for our customers and all p
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Phone Delivery Delayed Over a Month
Our new phone has been sitting at the Memphis Fedex Hub for over a month without an update. We know they have been backed up but to have no update for over a month is too much. Fedex will not help. I went to an Xfinity store and they told me to call their mobile care number but when I call it just g
Question
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Customer Service
Hi. I tried that but it doesn't seem to help. I even tried unplugging the cable box, but I keep getting drops in the sound. On both cable boxes there are occasional drops in the sound. Is it supposed to be doing this? Is it something we're going to h
Problems with sound randomly going silent for a few seconds and coming back several times
We recently moved and had two new boxes put into our new apartment, one upstairs and downstairs. The picture is great, but the sound keeps going in and out. The Sound will be fine, then randomly it will go silent for several seconds and then come back. This happens several times no matter which diff
Question
Many users and industry observers share your frustration, often describing Xfinity's customer service and retention process as a "hostage negotiation" designed with delay tactics and robotic loops to wear you down. The strategy relies on making stand
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Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
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