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Guy wire is in the way of a new driveway and is a hazard needs to be relocated
I need 3 guy wires moved that are encroaching 20+ ft onto my property parralel with the road. It's impeding a driveway we're about to build. Theres no recorded easement to our property registered with the county. I've contacted your support page 3 times and no one is willing to contact me. These wir
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Customer Service
I'm currently experiencing a hostile takeover through your internet.
There is a massive security breach here. we need a new IP and possibly a technician to come out here. This has been going on for 3 months now and I've tried to reach out to no avail. I've been stuck in a sandboxed tablet, phone, etc. it's getting out of hand and the threat only grows worse. We truly
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Your Home Network
safety/grounding, multiple homes affected
I am a property owners association president. Throughout our neighborhood we are finding the Xfinity box covers open and also that home installations do not appear to be bonded to the home's electrode system and often there are no grounding blocks. This is causing damage to modems and any device con
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Your Home Network
How to file a complaint
I have sent a complaint and it keeps coming back in my e mail unanswered no matter how many times I resent it,I need a working e mail to send my complaint asap,this is ridiculous that I can’t find a way to make a serious complaint,this is no different than the months I’ve spent calling Xfinity just
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Devices
I'm so sorry you have had to go through this. Spending your only day off crying, screaming, and getting passed around is not how anyone should spend their day, I completely validate why you are beyond enraged. You deserve to be heard @user_nuvv9q! To
No one will help me
I have spent the past 8 hours plus, dealing with this issue. I have been crying I have been screaming I have been up in arms because no one will listen to me and no one seems to care. I have been passed around to so many people because no one will help me. Here is my issue: I have been abused by Xfi
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Thank you for reaching out here about your issue with the speed test on the app. If the https://speedtest.xfinity.com/ site does not work on the app, you can do the whole home network test. From there the the app tests both the speed to your gateway
Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com
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user_1aqagm, Thank you for reaching out and creating a new post. I understand you've had a tech out already, and you are set to have another visit soon. In between the visits, you've had some performance issues on your end. I see we swapped
Poor technical support
I have been a Comcast/Xfinity customer at my address since 1994. I have both internet and cable TV services. Over two weeks ago my service became intermittent. After troubleshooting with both the Xfinity chat bot and the modem and router manufacturer’s tech support, I made an appointment for a techn
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May have missed or deleted real email transition offer
There have been so many phishing emails spoofing your Yahoo conversion notice that I may have deleted the real one along with the tens of phishes. Can I be re-sent the notice if it was sent, or have an idea of when it will be sent?
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user_f3fstt Have you tried logging out and then signing back in to see if that helps? Also, the link provided has screenshots on how to send that Direct Message.
Peacock activation stuck
My account has a broken Peacock data token. You need to file a backend ticket to completely purge the legacy Peacock entitlement/promotion from my account profile and issue a fresh activation link.
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You did not mention in the private chat that she was out of office. I would like to work with whoever can get my issue resolved in a timely matter. When is she going to be back in the office?
Internet essentials service disruption and inconvenient
I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela
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There is no button or menu for DM
Peacock activation stuck
My account has a broken Peacock data token. You need to file a backend ticket to completely purge the legacy Peacock entitlement/promotion from my account profile and issue a fresh activation link.
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user_zrn13k Thank you for reaching out! Are you trying to watch the local TV channels over the air or through your Xfinity TV Box?
TV not on right channel
This has happened before where I don't know what I'm doing I'm switching my TV over to like a cable or something like that because I get the local TV channels like Channel 13 the news and all that kind of stuff on local channels and now it's consisting the local channel 13 is saying 653 Channel 13 w
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Maliki2 Thank you for the additional information! If your Xfinity Voice service is currently bundled with other Xfinity services such as Xfinity TV, Xfinity Internet, or Xfinity Home we will have to perform an account review to find new options for t
Cancel Phone service
Hello, I would like to cancel my phone service since I haven't used it more than 5 times in about 8 years. I can't remove it online eiher. How do we go about this?
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@user_4kxauw thanks for taking the time to post on our Xfinity Community Forums page. I recommend using the X1 System Refresh feature to see if that gets the purchase back. Let me know how that works.
Not able to watch rented movie. Only option is to "buy".
Rented a movie 7/18/26 for $5.99 intending to use the $1 promo. It shows up in my purchases but there is no watch button. The only button on it is to buy it.
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user_ydk1b8 Welcome to our community forum! My team can help with Xfinity accounts and services, but only our specialized NOW Support team can access NOW service accounts for customers. You can find helpful answers to Frequently Asked Questions here:
Denied access to change billing method
Says im a diamond member on now prepaid internet only.but wont allow me to change anything in account.like billing
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xfinity support
wont let me make payment to my over due account alexandra white 955 juniper dr willows ca 95988
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Denied access to change billing method
Says im a diamond member on now prepaid internet only.but wont allow me to change anything in account.like billing
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Customer Service
Hi there @user_bbbdic. You currently have a corporate escalation ticket open that is being actively worked. I mentioned to you earlier that they would be the point of contact and that there is not a way to contact the team, only the agent who is work
Internet essentials service disruption and inconvenient
I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela
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Community Best Answer
Thanks for working with our team to get Peacock linked to the correct email address, @user_of18a6! Our community will always get your concerns resolved and is a great resource. The Xfinity app also has different aspects of your account at your finger
XfinityRay
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Need help getting Peacock to work with my Xfinity preferred email
I need some sort of reset or something to occur that will make my diamond level perk work with my gmail address. My Comcast account has “[Edited: "Personal Information"]@comcast.net” as my Comcast email address. That email address was deleted/disabled last year due to inactivity. I use a gmail addre
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