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@user_4ng0h5 Thanks for making us aware of your billing concern via Forums. I would be more than happy to help sort everything out for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper
Bill Fraud
Dear Xfinity Customer Relations, I am writing regarding my Xfinity Internet and Xfinity Mobile accounts. I have contacted your customer service multiple times to update my address. Despite these repeated requests, my Xfinity Mobile service remains linked to my old address while my Xfinity Internet s
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Getting Xfinity to connect a XG1v4 Coax based box = Impossible
Xfinity services themselves are decent, a bit expensive, but offer decent quality and reliability. However, their Customer Service and Computer systems are a joke, and it amazes me that Comcast (CMCSA) is a profitable company at all. I’m about to join the ranks of TV Cable Cutters, and switch to som
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X1
Cancel service
I need to cancel my plan because it has gotten too expensive
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Customer Service
Concern moved here to the E-mail help section for assistance.
T call about my email early today not being able to deleate more than 5 and now all my email that I had save in my email account are gone
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Hey, @user_5iqfni! We need additional information from you if you'll meet us back in chat :) Thought I'd tag you here just in case you don't see a notification from our DMs. Thank you!
Outside cable box missing
I have tried to contact Xfinity in the past about this issue with no luck. Since we moved into our house a few years ago, our outside cable hook-up connection has never had an exterior cable box cover. The cables are rusty now and unsightly. I think the HOA will complain about this. If I could order
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MS Outlook and Yahoo syncing after Yahoo migration?
I will be using my 2016 MS Outlook program for my email after the Yahoo migration so I don't have to deal with all the mess Yahoo will create. Does anyone know if Outlook and Yahoo will sync like Comcast webmail and Outlook do today? I use Outlook more than webmail because of its other features and
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Customer Service
No. I received the cancellation notice email because a different person took over the plan at my home. I assumed I was set to be cancelled within the next few days (from "and we're working on it"). The "Last day of service:" is blank in that email, h
Still being billed even after "We received your cancellation request" email.
Hi, I received a "We received your cancellation request, and we're on it" email on 8/28, but am still being billed (one for the month of September and one for next month).
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user_vd9fbm Hi there! We understand why you’re considering a different plan if the service has been slow across all your devices. However, changing speed tiers may not fix the connection issue itself, so let’s
Home internet not working well
My home internet is very slow on any of my devices and I am thinking of switching to a cheaper and faster plan. It will also not connect to any of my ipads at all, forcing me to use my mobile Hotspot for any iPad I have
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable tvs
Neighbors and I having trouble with cable called numerous times problems not resolved if problems persist we should get refunded
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Extender
Hello! I am a new customer, when I signed up for our account. I asked for the xpro and one additional extender as we have had to have that extra extender with any service we have had. The person was positive the xpro would be enough but let me know two additional extenders were available if needed i
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Customer Service
Signing in new devices
Hello Im trying to sign in devices to my home internet but I dont know the password for the modem to sign in
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Your Home Network
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Misdelivery
This is an unknown location for my equipment delivery Your Xfinity order has been delivered. Please let us know how we did: https://c.bringg.com/#/s/p7cNx6wG/&e=8 how can I get this corrected and get my equipment delivered to me?
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user_h1j6zr, I would like to take a look at your account and see if we can figure this out. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “D
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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@user_6f26de Thanks for reaching out to us. We don't have a way to just ship you the power cord for the Xfinity modems, unfortunately. If you lost the power cord to the Xfinity modem, you would just need to go into the local store and pick up
New modem cord
I need a new modem cord. The power cord that goes to the wall outlet. Because ours was lost when moving funiture.
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Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your concern of dropping your TV and Phone services. You are in the right place and we are happy to assist you today. We have your direct message and will continue to
XfinityRoberto
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drop tv and voice
how do i drop tv and voice
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