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The spam filters are the only thing that would impact this. You can double-check all of the settings using this information : https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience Double-check the IMAP setting with
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
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In Outlook the Comcast email is IMAP’d, but it also happens when logged in to Comcast so the issue is consistent on both sides.
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
Question
@user_2lm590 Are you using Outlook as the primary email server and forwarding all the Comcast emails to Outlook?
Email going to Spam folder that isn't Spam
My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.
Question
su2 Good morning, and thank you for sharing your experience with Xfinity Forums. This is not the experience we want our customers to have with their billing. I'd be happy to look into your billing, and get you in the right direction for a resolution.
Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
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@erm54 Those are all good questions but would be something we would need to look at the account to investigate. You can always join us in DMs if you want us to look into it. But that is totally fine if you want to wait for the next bill to cycle firs
Missing April 1 - April 30 Statement
When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31. I went to the AI chatbot with this and it couldn'
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File a complaint
Store manager jumped in my face and kept demanding respect over and over when i had never even talked to him. I was not didrespectful to anybody, it was my 4th time driving to another town to try to get my billing straightened out, it bothered me so bad the waay he talked to me i couldnt even sleep
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Plan
@Murf1954 We responded to your questions in direct messaging but did not get a reply after our most recent response. He on Xfinity Forums we are all real agents, but the chats themselves are direct messages similar to email communications. So while i
speak to a live agent
i need to speak to a live person i can not get out of xfinity chat i tried calling and got no one please help
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Comegettoknowme Let us try some more direct troubleshooting with your device. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direct Message" to Xfinity Support
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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JeffreyH1 Thanks for reaching out with you Mobile service randomly dropping while you are away from home. This is certainly something that would concern me as well, and I'm happy to help. To confirm has it been dropping in areas you have been in the
Cell Phone Service Keeps Randomly Dropping Out
For about a month and a half my Xfinity Mobile cell service keeps dropping out randomly in the Philadelphia area. I've missed several important phone calls and have gone hours on end at times without being able to call or text anybody. My phone is a Samsung Galaxy S24 Ultra. What's going on here?
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Cancellation confirmation email
I called an Xfinity agent yesterday to cancel my Internet subscription. I scheduled for my services to end on Monday. I use an Xfinity gateway so do not have any equipment to return. The agent said I would receive an email confirming cancellation but I have not received it. How can I find proof that
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Your Home Network
cancelation
I am ready to move, I would like to cancel my service on 5/26/2026. Please help me to cancel my xfinity. Thanks
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Customer Service
please help me i have tried talking to some one i can not get out of chat
speak to a live agent
i need to speak to a live person i can not get out of xfinity chat i tried calling and got no one please help
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speak to a live agent
i need to speak to a live person i can not get out of xfinity chat i tried calling and got no one please help
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Devices and Equipment
OMG that’s what Xfinity pulled on me this month. The more I got into trying to fix their shipping address SNAFU, the more I waisted time on the phone with Customer Service. Additionally the “free” Apple Watch was suddenly increasing my 2 month
Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
Question
guess i am not important any more
can not actually talk to anm agent I need help.
I have tried calling talking to agents it seems today i can not et a hold of an gent to speak to in pc or on the phone. I just need to know eactly what to do i need someone to speak to
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@XfinityBenny I followed all the steps, but its still saying connecting.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Hi there @user_w5j4s6, sorry to hear about your trouble with your subscriptions! To confirm, have you completed the activation and experiencing issues watching content, or are you having issues completing the activation? Are you receiving errors?
Help with my streaming service
I have streaming apps that I cannot get into. I added Hulu with Disney and I already have Apple Netflix and Peacock. Can you please have a technician come out
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user_xufxv1 My team can help you with your mobile concerns today. It will require us to obtain your account information. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to in
8 months without receiving a device trade in credit
I am at my wits end after calling and messaging and being patient for a solution for my unprocessed trade in. I bought the iPhone 17 in September using their promotion when upgrading to the Premium unlimited plan with a new device. The promo was for $400 plus the value of a trade in when sending it
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Hello @user_dwx05o We can help with your request. Please send us a direct message with your full name and the service address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes
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cancelation
I am ready to move, I would like to cancel my service on 5/26/2026. Please help me to cancel my xfinity. Thanks
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