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@Kelseygh1 Thanks for checking. With experiences like this, it's usually a service interruption or a loss of service due to the cables inside/outside. We can do some troubleshooting to see if it can be fixed remotely, or get a tech out if needed. Sen
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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Unable to install eSIM (iPhone 17 Pro Max)
I purchased a new iPhone 17 Pro Max and transferred my number from AT&T, iPhone 13 Pro Max, last Sunday. The number transferred from the old phone, went SOS, but I have not been able to add the eSIM to the new phone. The tech in the store wasn’t able to add it initially and thought it was just takin
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Network
Cancel service
Hi! I need to cancel my service at 4038 n Newland loop unit 2 lehi ut 84043
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Sign-In and Account Management
There’s not even a wall outlet. There’s just a hole in the wall that the cable is coming through from outside.
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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All cables are tightened. I don’t know what wire is the Xfinity wires outside. There’s abunch of wires. It honestly looks kind of terrible. I’ve never taken the time to look at the wires outside until now. I might be better off having a tech come to
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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Bury cable line
The tech that installed my service told me someone would come out to bury the line, that was about a month ago now. @Xfinity Support I'd like to confirm this is actually happening.
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Customer Service
Hello @user_gkxrfs, I understand how issues like this could become very frustrating. I would love to do some troubleshooting for you to try to get this issue under control. To begin, would you mind sending me your name and the address to your account
Xfinity speeds drop consistently- 4 tech visits later and no results.
Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m
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Slow speed
I am a new customer and I opted for the slowest speed available because I did not think I would need it as I only have a phone iPad and Netflix. I am wondering if the slow speed I have chosen is responsible for these issues, I did not have them with my previous Wi-Fi provider, but that service was a
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Xfinity Stream Website
Have you attempted to activate it with the same email address you have used before? Or a new one?
Unable to active/subscribe Peacock premium
Hi, I'm a Xfinity platinum member. I have claimed the Peacock premium plan offer from the membership benefit page but unable to follow the next step to active the Peacock. When I click, the Peacock active link, it showed "We 're sorry, your account isn't eligible for this Peacock offer". But from th
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Hello @user_t0luco I do understand how this issue could become frustrating, I would do all I can to help you get to the bottom of your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To s
Never received $100 e gift card
April 2025 Xfinity Internet customers who add a qualifying Mobile line will receive a $100 e gift card. I never received the $100. I have called many times one time they said they would re-send the e gift card which I still didn’t receive. Another time I was told my account would be credited the $10
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@Ebon_w163 I don't know what browser you use, but you can find a yahoo ad blocker for your browser; I have one. Also, you can download your emails to a third party email app using yahoo servers so that you don't have to see those ads. And F
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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@BestGram3 No. I asked how to leave Yahoo Mail and return to Xfinity but never answered. Once you have migrated to Yahoo Mail you cannot return to Xfinity. Sorry.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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It's definitely worth a shot if you're able to try it. Since you're using a third-party platform to access your emails, the most we can do is pass this feedback along to our engineering teams in the hope that it's something we can address from our en
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2
Question
Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
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Your Home Network
@dhd002 I've also just run into that same problem: 1/20 - per Xfinity website billing page, my payment was processed, bringing my account balance to $0.00 2/2 - received e-mail from Xfinity w/ subject line "Just a reminder - your payment is due s
"Your Xfinity payment is due today" - but $0.00 is due
My Xfinity Internet payment is due on 12/5 and was paid from my checking account on 11/26, the Xfinity billing page shows "$93.00 processed on Nov 26". I received a "Just a reminder: your payment is due soon" email on 11/30, and on 12/5 (today) another email "Your Xfinity payment is due today". Your
Question
@Kelseygh1 Thanks for adding a post to the forum. Wow, it is strange for it to happen to both modems. From what you explain, it's looking for a signal. Are the cables tight to the modem and the wall outlet? Have you noticed anything to the cable outs
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Blinks orange and then blinks green then repeats
Hello. My modem started blinking orange and green lights last night. It’ll blink orange for a few minutes and then it’ll blink green for a few minutes and repeat. I took my modem to the Xfinity store to swap it out because I thought that might be the issue but this new modem is doing the same thing.
Question