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@user_eepsog Thanks for reaching out to us, we do apologize for any inconvenience you're having using our website, you can also make your payment by logging into our Xfinity app. Other options is you can call 1800 Xfinity to make the payment with th
Payment online
I am unable to make payment online last night and again this morning on my desktop. I had to long in on my phone to send this message. This is not the first time this has happened. Every month this happens when I try to pay on the weekend. It doesn’t say much about the service if I can’t get on the
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Payment online
I am unable to make payment online last night and again this morning on my desktop. I had to long in on my phone to send this message. This is not the first time this has happened. Every month this happens when I try to pay on the weekend. It doesn’t say much about the service if I can’t get on the
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Billing
@PhatPhredPhD - I am very glad we still found a plan that works for you! And locking in the price for 5 years is a good deal :) As mentioned via DM a few days ago, I wanted to give you time to work on the Disney account with their support, and it loo
Trying to upgrade to 5 year internet plan as an existing customer.
The site offers me the 5 year price and everything appears to complete. At the end it takes me to a confirmation page with a number (latest number is [Edited: "Personal Information"]), but I never receive the promised email. Nothing ever shows up on my account. I tried this a few times, based on sug
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Hello and welcome to Comcast. Thank you so much for reaching out to us here on our Forums page. @user_vvtnkn, we are happy to take a look at your account and wee what we can do with your pricing concerns. Please send us a direct chat message wit
Customer services email
I am writing to formally express my frustration regarding the handling of my account and the quoted pricing I was provided. I was given a clear quote of $93.93 by one of your chat agents, and I made my decision based on that quoted amount. I am now being told that the price will not be honored, whic
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Local channels disappear on Xfinity Stream at home
Everytime I open Xfinity stream, my local channels are gone. I have to start the frustrating cycle of restarting my Fire TV at least 3 times for my local channels to show up or delete the app, install the app and sign in again. Both takes time to do. My location has not changed for many years, and i
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Xfinity Stream App
Cannot pay online
I have been a customer for 13 years and have always paid my bill online with no issue until last month when trying to do so I am told to pay in person. I have talked to customer service with no resolve it is so frustrating. I went ahead to a store and I still could not pay with my card. I was litera
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Getting Started
Hello @user_wsk3l5 Thanks for reaching out to us. I certainly understand your frustration with the double bills and this is not getting resolved after multiple agents. Our team would be happy to look into this to get it resolved. Please send us a dir
Overcharged, deceptive practices, breach of contract
This is the 3rd month in a row I have been changed almost double what my bill is. I have spoken to 4 or 5 agents now and I was assured the very first time this issue would be resolved but yet here we are. Honestly not sure why I should report to the better business bureau or seek legal action becaus
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Overcharged, deceptive practices, breach of contract
This is the 3rd month in a row I have been changed almost double what my bill is. I have spoken to 4 or 5 agents now and I was assured the very first time this issue would be resolved but yet here we are. Honestly not sure why I should report to the better business bureau or seek legal action becaus
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Billing
Customer services email
I am writing to formally express my frustration regarding the handling of my account and the quoted pricing I was provided. I was given a clear quote of $93.93 by one of your chat agents, and I made my decision based on that quoted amount. I am now being told that the price will not be honored, whic
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Customer Service
pere4453 Ok, we'll have to take a look at your account and see what happened. When you can, please send a Direct Message with your full name and the address where you had our services. Here are instructions on how to send a DM in case you need them:&
Canceled our service in May of last year, now one year later we've been charged $147???
One year ago we moved out of the United States. Before doing so, we canceled our Xfinity service and paid our final bill. We also returned all of our equipment. Now, a year later, we've suddenly been billed $147. We weren't asked or called or even e-mailed. We just woke up and our bank account was o
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We didn't receive an actual bill via e-mail or physical mail. The money was simply taken out of my bank account. I don't recall any of the specific details of any agreements. We were moving abroad, so we canceled our service and returned our equipm
Canceled our service in May of last year, now one year later we've been charged $147???
One year ago we moved out of the United States. Before doing so, we canceled our Xfinity service and paid our final bill. We also returned all of our equipment. Now, a year later, we've suddenly been billed $147. We weren't asked or called or even e-mailed. We just woke up and our bank account was o
Question
pere4453 Hello! Thank you for reaching out to us here on our Community Forum. Did you receive one bill showing that you owe $147, or is it recurring? Do you recall if you were in a Term Agreement when you disconnected your services?
Canceled our service in May of last year, now one year later we've been charged $147???
One year ago we moved out of the United States. Before doing so, we canceled our Xfinity service and paid our final bill. We also returned all of our equipment. Now, a year later, we've suddenly been billed $147. We weren't asked or called or even e-mailed. We just woke up and our bank account was o
Question
@user_nizl6m Thank you for providing all the steps you have tried. Consistently making on-time payments on both your Xfinity Mobile account as you have and the linked Xfinity Internet account has a positive impact, since it has only been 6 months thi
Ineligible for device payment plan despite 800 credit score, 6 months of on-time payments.
I am recently trying to upgrade mine and my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed Xfinity payments so not sure what the deal is.
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Still no fix? Great work, Xfinity. 🤬
Web remote not working
For the past two days, I've tried using http://remote.xfinity.com/ but I get this message: An unrecoverable error occurred No compatible TV box found The easy pair does not work either. I've tried to login from two different web browsers and my phone.
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Canceled our service in May of last year, now one year later we've been charged $147???
One year ago we moved out of the United States. Before doing so, we canceled our Xfinity service and paid our final bill. We also returned all of our equipment. Now, a year later, we've suddenly been billed $147. We weren't asked or called or even e-mailed. We just woke up and our bank account was o
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Billing
Hey @schoonjm , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. I would be more than happy to offer my assistance looking into thi
Your streaming APP is not working
The steaming app is not working. It is not current on my recordings or scheduled recordings on my iPhone, iPad, Apple TV or PC. I can see the current recordings and schedule on my DVR but not on the app. I tried signing out and signing back in. I tried deleting and reinstalling the app. I contacted
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user_itmr3u Thank you for your reply. While we completely understand that you moved in with someone who already has Xfinity Services, the Early Termination Fee would still apply. The Term Agreement you had at your address is valid. The exception to t
Requesting assistance to waive Early Termination Fee due to moving into an active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I was under contract at my apartment, but due to a relocation, I had to close that account and move back into my parents' home. The only reason I opene
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That is great to hear @ccook0322. Was there anything else we can do for you?
Comcast left a cable above ground in my yard for my neighbors cable
Hi...last Sunday, 5/3/26 a Comcast technician came into my yard to put a cable on the utility pole in my yard. He said he was installing cable for the neighbors behind me. I just noticed he left the cable laying in my yard above ground & going under the fence. This is a hazard. I work for Comcast &
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Hi, @user_904irv - The escalation ticket we submitted on your behalf is now closed after your contact with a supervisor and repairs being reported on 5/15. If you still need us in any way over the next day or two, please feel free to respond to us di
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Sprinkler line cut by Comcast while burying new internet cable
When the orange cable for our new internet line was buried it was done over the sprinkler line and a gash was put in the pvc pipe. Sprinkler had to be cut out and repaired. Need compensation for the repairs
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