Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (506K)
No, we'll leave the TV. The Internet service in Wildcat Run is very inconsistent, but Xfinity has promised an upgrade to the HOA in Q4. I can use you as a backup for my servers.
webserver issues
After going round and round with my ISP for a couple of weeks, we have determined that Comcast has some issues resolving web pages. For example: https://www.newsletterbroadcast.net/login This page will not resolve on Comcast, but works fine on Verizon. Need to open a ticket with Comcast, but there i
Question
user_s5xcsr I am sorry, you are looking to move to another provider. Unfortunately we are unable to resolve this concern. As much as we hate doing it, we are happy to set up the disconnect if you need assistance.
webserver issues
After going round and round with my ISP for a couple of weeks, we have determined that Comcast has some issues resolving web pages. For example: https://www.newsletterbroadcast.net/login This page will not resolve on Comcast, but works fine on Verizon. Need to open a ticket with Comcast, but there i
Question
My internet and provided channels complaint
Every day, my Internet shuts off and I lose connection. Sometimes it does it more than once inside a ten minute period. It costs me horrible losses if I am competing in a game. It costs me work progress if I am online working with graphics or music. The other thing is I no longer have the NFL channe
Question
•
Customer Service
Xfinity Mobile
I have Xfinity Mobile have had it for years, I upgraded my plan to Mobile plus premium and I added a phone line for my hubby recently, at first the my number was not showing the mobile boost, but then all of sudden it showed up. We had new line & modem installed yesterday, afterwards everything work
Question
•
Plan
Rgr on the tracert. Tracing route to newsletterbroadcast.net [216.185.130.32]over a maximum of 30 hops: 1 8 ms 8 ms 6 ms 10.0.0.1 2 25 ms 16 ms 16 ms
webserver issues
After going round and round with my ISP for a couple of weeks, we have determined that Comcast has some issues resolving web pages. For example: https://www.newsletterbroadcast.net/login This page will not resolve on Comcast, but works fine on Verizon. Need to open a ticket with Comcast, but there i
Question
user_zru3yt - Thank you for sharing those details. Are any other devices in the home experiencing the same issue, or is it limited to your Apple devices? Have you also ruled out whether your current internet speed tier or the number of connected devi
iphone and ipad dropping wifi every few seconds
Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b
Question
Phone stolen by fedex
I don't know what I have to do to get this issue resolved but it has been five days now and I have just been getting the run around from customer service every time I call or my wife calls. Fed ex delivered an empty box to our house! We have done all that has been asked of us. We have filed a police
Question
•
Customer Service
I am having the same problem. I even uninstall the mobile app and reinstall it but I still can't see my emails. When I clicked on "check email" it appears to go to email but the screen is white - so no emails. I did use the browser to access xfinity
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
Question
Thanks @EG!Good afternoon @user_1wu21g. To avoid any issues, I recommend returning the extra three cameras. If you need assistance with that, please let us know.
Double shipment accident
I purchased 3 cameras but never received tracking info then I reached out and did receive info but ended up getting 6 cameras in the mail, can I keep them or should I return
Question
AI is not the answer to business, but the problem is lack of communication with customers!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
If there was another email service I would opt-in, please advise.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
I'm having difficulty accessing my emails, and they are coming in very slow if at all? I am very frustrated with no "customer service" and we pay a good amount but not receiving service!"
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
user_b7u815 - Thank you for your feedback and interest in Xfinity services. Let's work together to find a resolution and get this issue addressed as quickly as possible. Please send us a Direct Message. On a Desktop: Make sure you’re logged int
New services
I had made an appointment for a tech to visit my home for new services. When I requested the visit the agent who made the request put the wrong address ( my neighbors which they already have services with xfinity ) tech went ahead installed services since he said I could definitely have services ( y
Question
Xfinity is going to have a lot of cancellations if you don't get the NFL Network / Redzone back before the season starts!! Myself and several of my friends will be switching over to DirecTV because they still have the NFL Network! Workout your little
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Exposed Lines delaying project
There are cables running above ground across multiple back and side yards surrounding my property since 7/27. In addition to being a trip/mowing hazard, my fence installation has also been on hold for over a week while we tried to confirm the date Comcast will be back to bury the lines. There is sch
Question
•
Devices and Equipment
user_cncqt5 Hi there! Thanks for using our Forums and for taking the time to write us. I am sorry to hear about the mix up with your equipment and we are happy to help get this corrected. To get started can you send us a DM with your complete name an
Undelivered internet device
My internet device got delivered to the wrong address. Not an old address, but a completely wrong one. I can’t reach a customer service representative to fix the mistake and the AI representative can’t do anything to help.
Question
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Can't sign in to my comcast email. I get to the page and no email comes up.
can't sign into my email
when I request to sign into my email from my server then all i get is the xfinity page. Very frustrating unable to sign in. I use to just type in comcast email sign in page and get the email. i am going to to get a new account with another company unless this can be fixed fast
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Double shipment accident
I purchased 3 cameras but never received tracking info then I reached out and did receive info but ended up getting 6 cameras in the mail, can I keep them or should I return
Question

user_w1rmil, Thanks so much for your time. We are delighted that we could help with the cancellation issue by reactivating the account and with finding you a new promotion. Please be sure to reach out to us for any future needs by creating a new publ
XfinityGabriel
commented
15 minutes ago
to the conversation:
0
0
Erroneous cancellation request
On July 30 and July 31 I received two separate emails stating that I had requested internet service disconnection. I have not done so. How can I ensure my service is not disconnected?
Question