Xfinity Community Forum

Charged for Free mobile line

I was again charged for my "free" Mobile line. This is the second month in a row this has happened despite assurances that it would be completely free. Please reimburse my account and figure out how to resolve this going forward. Thank you

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Plan

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Appointment

Need cable in a room

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Customer Service

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email

I have had comcast for decades. they without telling me or at least i didnt get the memo swtiched me to yahoo and now my Classic Outlook doesnt work. no i dont want to use their app or anyone elses i want all my email in one spot like it always has been. Called in got no where. went to yahoo and (So

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Email

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Need information can I dm you

Need a question answered how do I do the question

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Customer Service

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How about sending a fix ticket your front end team to allow people to view and manage their current services tab on your main website? ERROR 400 BAD REQUEST COOKIE TOO BIG

user_yjktud

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3 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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Not aware that there are any new XG1v4 boxes. I've always received recycled ones.

BIslander

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3 hours ago

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how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had differnt issues.

how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had a different problem. The one I currently have locks up constantly. The first one worked for a little while but then would display an message saying I wasn't paying for a particular channel, then eventually I co

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Dsen

Detroit sports net channel number

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Channels and Programming

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user_ee8b10 Thank you for letting me know. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into

XfinityAmandaB

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4 hours ago

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Trying to activate Peacock Premium perk

Xfinity Member since 2017, Platinum Trying to activate Peacock Premium perk Followed instructions on the "Activate Peacock Premium" support page (at https://www.xfinity.com/support/articles/peacock-premium-offers) First option: xfinity.com/yoursubscriptions - which led me to https://www.xfinity.com/

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@user_yjktud thank you for reaching out on our community forum! We have taken feedback on the reports of this issue and our back end team is working on a resolution.

XfinityAbby

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5 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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We've had the same issue, new email that hasn't had any interaction with either service. Xfinity website will not show a purple "Activate" button for Disney Plus, Hulu, or Apple TV. Netflix sent an email to set up the service almost immediately, and

user_yjktud

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5 hours ago

to the conversation:

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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@XfinitySean yes, it was on both TV and phone streaming apps. I was in process of changing from a 20 plan to a 300 plan. For some reason the switch of plans was taking longer than it should. The setting couldn't make up its mind. I think it is set c

user_7mgy20

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5 hours ago

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dvr limit keeps changing from 20 to 300 back and forth

My streaming app DVR limit keeps changing from 300 to 20 to 300 back and forth before my eyes. Should stay at 300.

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user_ee8b10 I apologize it looks like we started offering Platinum members the reward at the end of February. Most commonly, the error you are running into is due to the incorrect Xfinity ID being used to log in to redeem the offers. You would

XfinityAmandaB

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5 hours ago

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Trying to activate Peacock Premium perk

Xfinity Member since 2017, Platinum Trying to activate Peacock Premium perk Followed instructions on the "Activate Peacock Premium" support page (at https://www.xfinity.com/support/articles/peacock-premium-offers) First option: xfinity.com/yoursubscriptions - which led me to https://www.xfinity.com/

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Hello @user_2rk8t1 Thank you for reaching out on our community forum. To get a transfer pin you would need to log in to your Xfinity app and go to the devices tab. You would then click on the device with the phone number that you would like to transf

XfinityAbby

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5 hours ago

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Transfer pin

I need a transfer pin

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Internet connection

Help with activation

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Your Home Network

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Just sent it! Thank you!

user_ue1iwe

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5 hours ago

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Lost rewards after a move?

Hello! I have just moved as of today and as of today I lost my platinum rewards. Is there a way to get this back?

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Hello @user_zklr6b as of right now we do not have any updates yet.

XfinityAbby

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5 hours ago

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DSEN The New Detroit Sports Network Xfinity Channel Number

When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today

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@user_ue1iwe, Gotcha! I will need to pull up your account to look into this more and see about transferring your tenure to the new account. If you could send our team a direct message with your full name, the name listed on the account (if different)

XfinityChelseaB

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6 hours ago

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Lost rewards after a move?

Hello! I have just moved as of today and as of today I lost my platinum rewards. Is there a way to get this back?

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Need a technician

Cable line has been cut by our neighbor we have no internet and need a technician as soon as possible

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Your Home Network

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I believe it was a cancel and restart? It would not let me transfer service online, but a tech came out today and said that all my router settings had rolled over so not 100% sure.

user_ue1iwe

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6 hours ago

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Lost rewards after a move?

Hello! I have just moved as of today and as of today I lost my platinum rewards. Is there a way to get this back?

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user_ee8b10 Thank you so much for stopping by to activate Peacock. The steps you provided are for customers who have Peacock included with the internet speed promotion or for Diamond status members. As a Platinum member, that offer would not be avail

XfinityAmandaB

commented

6 hours ago

to the conversation:

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Trying to activate Peacock Premium perk

Xfinity Member since 2017, Platinum Trying to activate Peacock Premium perk Followed instructions on the "Activate Peacock Premium" support page (at https://www.xfinity.com/support/articles/peacock-premium-offers) First option: xfinity.com/yoursubscriptions - which led me to https://www.xfinity.com/

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