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I don't get an IP Blocked - the technician at Computer Exchange said that was the problem - that I am blocked from signing in.
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
Question
I completely understand where you are coming from, @user_2a9b63! We can certainly help with an billing questions/concerns. Can you please share further details of your questions?
Credit
I was without cable tv from Thursday 17July until Xfinity employee came on tuesday 21 july. So 5 days with no tv and all I got was a $17 credit
Question
Yeah, there's no solution, no explanation of how they were restored, just that they were restored.
Email filters getting deleted
About 2 days ago, all of my email filter rules got mysteriously deleted with no indication of what caused it. I remade all of them since I couldn't find a way to restore them. Fast forward to today, and they have disappeared again. Searching for this issue I found a recommendation about clearing the
Question
Same goes for me. As of the weekend of July 17/18 I cannot access HBO Max on my television and am getting error code 04036. None of the suggested fixes have helped. I don't want to pay for a service I am not receiving so the next step for me will be
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
Question
user_g2chwt Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your q
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
I have been unable to launch the HBO Max app since about the same time the original poster reported. I get the same error code other users have reported. I'm able to watch the cable version of HBO as well as the On Demand version of the cable
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
Question
What is an incognito browser window?
Access Denied
When I try to login, I get ACCESS DENIED. The information on the right side says that I am being blocked at the Xfinity provider. I have talked with three people at the phone call in and no one knows anything about this and insists that it is my password problem. H E L P.
Question
Dazedpain Disney/ESPN, the owners of NFL Network, have not proposed a deal that Comcast believes is fair for its customers. Comcast pays networks and station owners for the ability to deliver their programming to Comcast customers. Agreements are neg
NFL network loss
You are quickly running out of time to fix your contract issues and bring back the NFL network before the football season starts again. It [Edited: "Language"] not having it during the off season. I really like good morning football and some of their other content, but it will be unacceptable not ha
Question
Upgraded to 2 Gig; Don't Understand Last Two Bills
Hello. I upgraded to 2 Gig internet on 5/31, and my last two invoices do not look correct to me: (1) The partial charges don't seem to align (I think one includes $10 auto pay discount and the other does not), (2) I started getting charged an unreturned equipment fee (a credit may be in the works fo
Question
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Billing
NFL network loss
You are quickly running out of time to fix your contract issues and bring back the NFL network before the football season starts again. It [Edited: "Language"] not having it during the off season. I really like good morning football and some of their other content, but it will be unacceptable not ha
Question
•
Customer Service
@user_hsqfgn, thanks so much for working with us over the past few days. We were able to get a tech out to move the box to a new location to accommodate your remodel job. We appreciate your time and hope you won't hesitate to reach out if you need us
Remodeling and we need to move the Comcast input box
We're remodeling, including tearing down our garage and rebuilding it. The Comcast service entry box is on the back of the garage and needs to be moved. Can someone help with that?
Question
I was without service for my cable tv from Thursday to Tuesday
Credit
I was without cable tv from Thursday 17July until Xfinity employee came on tuesday 21 july. So 5 days with no tv and all I got was a $17 credit
Question
Will billing help contact me?
Credit
I was without cable tv from Thursday 17July until Xfinity employee came on tuesday 21 july. So 5 days with no tv and all I got was a $17 credit
Question
user_jtl91k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Phone over internet added last week.
Plugged phone into back of router and did not work. They said three days to activate and that was last Wednesday. How do I check if it has been activated?
Question
Hi @schwisky,Thanks for trusting our team to assist you with this concern of yours. We would be more than happy to make sure that you were billed correctly, and we'll make sure that you leave us with a full understanding of your bill. We'll need to g
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Upgraded to 2 Gig; Don't Understand Last Two Bills
Hello. I upgraded to 2 Gig internet on 5/31, and my last two invoices do not look correct to me: (1) The partial charges don't seem to align (I think one includes $10 auto pay discount and the other does not), (2) I started getting charged an unreturned equipment fee (a credit may be in the works fo
Question