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I was told that I would have to contact my apartment complex. I called the complex, they told me I am already paying for the service through them, if it is not working to contact xfinity. I called customer service again and he told me that all I h
Customer Service is a Joke
My internet went out. First was connected to a representative through the online chat feature. This person was short, condescending and rude. They had me repeat steps several times - told me to check cable connections were tight at least 3 times. Minutes after asking the previous time. After telling
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Hi there, @user_2tpsjn I understand you're moving outside the U.S. and would like to disconnect your Xfinity Internet service while keeping your Xfinity Mobile service active. Please send us a DM with your full name and service address. We'd be happy
Cancel Internet service
I’m moving outside the U.S. and need help canceling my Internet service while keeping Xfinity Mobile active.
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Maple Valley WA - Same issue for ~3 weeks or more...
When are you going to fix streaming bug?
I haven't been able to fast-forward or rewind while recording a program for weeks now!!! When are you going to fix this bug???
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Hi, u/Dkragan28! Thank you for your service to our country! We are glad to further investigate your billing and the discounts to ensure things are perfect. You can see more about the Military benefits here, [https://www.xfinity.com/support/articles/m
Filing FCC Complaint for unethical and deceptive practices
I was lied to about military discounts and perks as an incentive to stay with Xfinity. I was billed well over the monthly amount owed and was told it was because I owe for a partial payment in which I have never had an option for partial payment. After being lied to and encouraged to pay bill to acc
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I truly hate Xfinity and their stupid self-serving rules
My Tv goes into ‘ are you still watching’ mode. It’s my TV - I WILL SAY WHEN ITS INACTIVE MF! WiFi is monitoring my movements- ARE YOU F’ING KIDDING ME? SOB this is outrageous!! I AM SO ANGRY ABOUT THE IGNORANT PRACTICES OF XFINITY!! And that stupid stupid assistant- Grrr! It can’t even follow from
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X1
I sent a direct message
I'm upset
In early August my son and I went to Xfinity to upgrade our phones. They upgraded his first to a Galaxy S26 Ultra and gave me a $700 credit for his S23 Ultra. I went to pre order a Galaxy Z Fold 8 for My Flip 7. They told me I couldn't. That I had a $3480 credit limit. Which was news to me. Didn't k
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Xfinity assistant fails to schedule a technician appointment
Stuck in a loop trying to schedule a tech. This is the number I have on file, but let me know if there's another number you prefer. Just so youknow,this is the only time you can update your number for notifications associated to this appointment. Yes, use the number on file No, add another number Ye
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Your Home Network
Transfer Back to T-Mobile
I thought customer service was the worst at T-Mobile. I was wrong and ready to go back. funny assistant is the most frustrating AI thing to have to go through. They lied to me about my new plan, what promotions I was eligible for and finally said to go into the store. today the store was just as bad
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Plan
Community Best Answer
I am happy we were able to work together to verify the account closure and ensure all the final billing details, @user_9bmbmu! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help. Have a won
Request to Cancel Xfinity Internet Service
Hello, I recently moved out of my apartment and would like to permanently cancel my Xfinity Internet service effective October 12, 2026. I do not want to transfer my service to a new address. I will return my rented modem to an Xfinity Store separately. I tried using Xfinity Assistant, but it only o
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user_a5wu75 I can definitely understand your frustration, especially after waiting several billing cycles based on the information you were originally given, only to be told something different when you were ready to upgrade. I’d like to take a
I'm upset
In early August my son and I went to Xfinity to upgrade our phones. They upgraded his first to a Galaxy S26 Ultra and gave me a $700 credit for his S23 Ultra. I went to pre order a Galaxy Z Fold 8 for My Flip 7. They told me I couldn't. That I had a $3480 credit limit. Which was news to me. Didn't k
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Good afternoon @user_db957d. We can take a look at your account to see if that change can be possible, but depending on what your previous promotion was, we may not be able to go back to it. If you could send our team a direct message with your full
"Official Employee"
Need to exercise my “buyer remorse” privileges for a change to my account less than 24hrs ago at 10:00 am this morning, account ending in [Edited: "Personal Information"], was told that I would save $12 and keep my same speed! Not true, I had 1300mbps/40mbps before the change now I have 1200mbps/35m
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I’m having the same issue.
Xfinity assistant fails to schedule a technician appointment
I recently moved into a new apartment, and one of the modem wall jacks appears to be broken. I’ve tried scheduling an appointment through Xfinity Assistant, since apparently that’s the only way available, and it keeps getting stuck in a loop of “Sorry, something went wrong, please try again”. Accord
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Hey there, @user_ad17xs! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand how frustrating it is to have to update all the payment methods when your cards have been compromised. You will want
Change my direct payment catd
Hi, my card recently got compromised and I’d like to put another card on my account so I don’t have any service interruptions
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Hello, and thanks for posting here on the forums, user_474okh! I'm sorry to hear that you haven't been able to receive the $200 gift card that was supposed to come with your services. To confirm, have you already checked the Xfinity Incentive Tracker
$200 visa gift card
Hello, I signed up for services on June 9th and have been using the service since then and always paid my bill on time. When i signed up I was told by my representative that I would receive a $200 visa gift card for signing up for the service. I have tried several times to receive my gift card to no
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Porting landline number from other carrier to xfinity
I had to move my cable/phone to xfinity recently because of a move. At the store before I moved, they said once I got the WiFi set up the landline would start working immediately with my same number, no set up required and no waiting. I found that not to be true but I chatted with xfinity and got th
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Home Phone Service & Equipment
F*** xfinity
I’ve been without any service all day. I run a business at home and I’ve lost a day of business and revenue. Evidently the only contact for customer service is AI and they won’t connect you with an actual agent.
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Customer Service
Exterior wire cleanup pickup
I had xfinity internet service installed on July 29, 2026. On Aug 7, 2026, a tech came out and buried the permanent wire from the pole to my house. On Sept 18, a tech was suppose come back to remove and cleanup/pickup the above ground wiring. It is over 200ft of wiring that is still connected to my
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Customer Service
I canceled my Streaming Bundle in Sept 2026 but was still charged for October 2026
I canceled my Streaming Bundle in Sept 2026 but was still charged for October 2026. I can't figure out how to cancel the bundle and also not be prompted to select a bundle to pay for. Please help me cancel this and make it automatically not deduct from my debit card.
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Billing
Thank you for reaching out with your billing concerns today @user_nglznh. For clarity, accounts typically take about 10 days to fully disconnect. Because Xfinity bills a month in advance, your normal monthly bill will still print if the disconnect wa
Still Getting Billed After Account Closure
Closed my account with Anthony on 9/24/2026. Payments were $40 month. $40 was paid on Aug 25. Account was closed as of Sep 26. Why would I get another bill for $40.09?
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Hello, I am requesting immediate cancellation of all services on my Xfinity account. I have repeatedly attempted to cancel online, but the website provides no functioning cancellation process. I do not want a callback, retention offers, or a change
user_2jey5a
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Cancel Internet Service
Hi, I would like to cancel my internet service/account, effective immediately (or end of billing cycle, if that's easier). Thank you
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