Xfinity Community Forum

I get TONS of SPAM that look like it is from Xfinity/ Comcast. I know how to differentiate between real and fake but not everyone is as savvy. Since we are now getting legitimate emails about Xfinity changes, I hope everyone will pay attentio

pdwerlin

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11 minutes ago

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Will comcast force us to transition to yahoo email?

I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH

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I am on week three of my channels missing. I have spent 10 hours on the phone and chats doing troubleshooting. It's frustrating because the issue is clearly an app issue. This happened to me 5 months ago and it was confirmed to me that it was on thei

user_smuhof

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16 minutes ago

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No channels appearing

It has become an issue and happens very often that when I go into Xfinity app on tv, no channels appear nor any other information on the home tabs. How do I fix this. All other apps on our tv work

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Cancel item

I ordered for somebody to come out to install an old fashioned Jack landline. I was told several times that this could happen and then the day of installation I was told landline Jacks are no longer being installed. I paid for an extra phone number. I specifically ordered an old fashioned landline J

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Home Phone Features

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I am on week 3 of my channels missing from my Now prepaid streaming plan. I am giving them one more week and then dropping the service. It's on their end, but keep getting the runaround. I have spent 10 hours with them b/w chats and phone calls.

user_smuhof

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24 minutes ago

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Your streaming APP is not working

The steaming app is not working. It is not current on my recordings or scheduled recordings on my iPhone, iPad, Apple TV or PC. I can see the current recordings and schedule on my DVR but not on the app. I tried signing out and signing back in. I tried deleting and reinstalling the app. I contacted

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user_7z69r6 If we're not too late, we would love to help and take a closer look at the signal. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if nece

XfinityBenjaminM

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24 minutes ago

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Terrible service provider

My devices kept losing connection to the internet while in use. I contacted customer service and asked if there was anything they could do about the connection. They said my best bet would be to upgrade to a more expensive plan. Make it make sense; why would I pay more when I’m not even connecting h

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abernalk Thanks for reaching out to us directly about your cancellation concern, and happy we could confirm you are all set with the cancellation request completed by the store. Please let us know if you need us again in the future. - XfinityEricB &n

XfinityEricB

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25 minutes ago

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Cancel Internet Service

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!

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I just moved to a new house, so the only devices connected were my phone and computer. If your internet plan cannot accommodate that, then I stand by my statement that [Edited: Inflammatory]

user_7z69r6

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33 minutes ago

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Terrible service provider

My devices kept losing connection to the internet while in use. I contacted customer service and asked if there was anything they could do about the connection. They said my best bet would be to upgrade to a more expensive plan. Make it make sense; why would I pay more when I’m not even connecting h

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user_075dor have you tried the Xfinity Assistant to clear the error code? If you type Stream app, Troubleshoot Stream app, and then Roku device, you get the option to pick an error code. There's a good chance the right system refresh will fix the TVA

XfinityJosephA

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46 minutes ago

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Roku Xfinity App stopped streaming may 2026

May 14, 2026 timeframe. Roku devices with Xfinity app. App loads, can see my saved shows, etc, select one saved show to watch, circle of death appears for about 2 mins, then error pops up saying Video cannot be played Error: TVAAP-00331. Tried multiple shows, no play. Went to bedroom tv/roku same th

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Hello @mreinecke, thank you for taking the time to leave a post. Sorry, you ran into that during setup, which can definitely be confusing, especially when you’re just trying to get everything up and running. I can understand how frustrating it

XfinityMarshante

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48 minutes ago

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trying to set up new xumo

the set up instructions are in spanish

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Accepted Solution

abernalk Thanks for reaching out to us today about your cancellation of the account concern after doing so in a store. We can certainly assist with making sure it was closed, and fixing any billing errors for you. Can you send us a direct messa

XfinityEricB

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48 minutes ago

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Cancel Internet Service

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!

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Accepted Solution

Cancel Internet Service

Please cancel my internet service. I have already gone to an Xfinity store and canceled with a representative and returned my modem (I have a receipt). However Xfinity is saying I have a new internet bill and to reconnect my WiFi!!! Please cancel my service already!

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Customer Service

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Thanks for filling us in, @amlord1132. What is the error that appears?

XfinityJustinM

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54 minutes ago

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Two issues

While these issues aren't major, they are highly annoying and buggy. 1-after watching a recorded program, I need to delete more than once to remove program. 2-when scrolling to lower channels, cursor goes to filter on own. I have videos of each issue.

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Hi there @user_k13bjd Thank you so much for reaching out on our Xfinity Community Forum about NFL Network and NFL Redzone. As of April 30, 2026, NFL Network and NFL RedZone are no longer available through Comcast's Xfinity service due to t

XfinityDemetrise

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1 hour ago

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NFL network

DId Xfinity drop the NFL Network or are there talks still going on? If still negotiating, when will service be restored. If NFL network and NFL Redzone aren't back on in the near future, we're going to have to find another provider for our current services costing $316/month. My spouse lives for foo

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trying to set up new xumo

the set up instructions are in spanish

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Customer Service

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user_mmb78o Disney/ESPN, the owners of NFL Network, have not proposed a deal that Comcast believes is fair for its customers. If a new agreement with Disney/ESPN, the owners of NFL Network and NFL RedZone, isn’t reached, the impact on current o

XfinityTommy

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1 hour ago

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Nfl network

NFL nextwrk has been out for like three weeks.I watched gmfb on there now I can’t .I am mad get this deal done asap !!!

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Invitations are being sent in phases, so if you don't see the upgrade option yet, your account may not be eligible yet. If you are eligible you will see the switch feature when you log into your account.

XfinityJanelle

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2 hours ago

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Switch to yahoo

How can I switch to yahoo

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Nfl network

NFL nextwrk has been out for like three weeks.I watched gmfb on there now I can’t .I am mad get this deal done asap !!!

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Customer Service

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Good morning @user_fa8evg, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the service, as someone that works from home I can understand the need

XfinityJeff

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2 hours ago

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Horrible customer service horrible internet service

This has become a nightmare for my family. Since April 22 my service has been pure garbage not getting anything close to 1gig let alone the two I pay for and to make it even worse they actually upgraded our neighborhood. Since the upgrade one xb8 was completely fried. Service cuts out , speeds are s

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Hello, @user_nzi19a sorry to hear your home was caught in a fire. I hope you and your family are safe and doing well. I can get you set up with a seasonal hold or disconnect services until your able to return home. Could you please send our team a di

XfinityThomasC

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2 hours ago

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Temporary shut off of services due to house fire

Fire caused temporary vacate of home. Need temporary shut off of services to residence.

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user_e8no0n Hello! Thank you for reaching out to us here on our Community Forum. Did the technician who went out specify why your services could not be installed?

XfinityBenjaminM

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2 hours ago

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no service

I'm asked to pay a bill of $180. I was just installed a few days ago and the installer was not able to get me connected. I'm not paying any bill that is suppose to be $75 and I'm being billed at $180. FIRST of ALL I need service!!!!!

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