Xfinity Community Forum

user_foe12g Good morning, and welcome to our Xfinity Forums! I'm happy to help you get connected to your internet. Can you please share what is happening when you are trying to connect, and any troubleshooting you have already tried?

XfinityKassie

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3 minutes ago

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Connection issues

I’m having issues connecting to my Internet

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@XfinityJeff Yes, I have tried both and still am receiving the same errors/messages

user_6jesb0

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6 minutes ago

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xfinity mobile website

I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and the

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Good morning @user_6jesb0, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with purchasing a new watch and upgrading your phone, but you have come to the right place

XfinityJeff

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8 minutes ago

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xfinity mobile website

I have gone to the website because I'm interested in getting an apple watch, and I also want to upgrade my phone. Every time I go to the website, it allows me to log in, choose the discount code for the watch, but when it attempts to go to the next screen it tries to access for a few minutes and the

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does not work link takes you to an error message when you try to login Xfinity is more than "hairy" there customer service and website have to be the very worst of any provider.

user_1yvx5z

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10 minutes ago

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Make an appointment

I'm struggling to make an appointment to have a technician come out and install new cable outlets. Need to move the modem from one room to another. (Swapping rooms around and don't want to leave the modem in the room with 2 little girls.) For some reason making an appointment is a big hairy deal.

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Hello and welcome to the Xfinity Community Forum, @Debbieb2650! Thank you for taking the time to create a post regarding your new service order and equipment. You're in the right place for support :) Our team would love to help in any way we can! Fir

XfinitySara

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13 minutes ago

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Internet

i’m just verifying that I signed up for Internet service and then I will be receiving my Internet package in the mail. I was expecting it yesterday.

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Yes, ALL services are currently out. I was provided a ticket number, ECM0019453533. I have not seen al email concerning the ticket nor do I see it in my account.

user_mga29

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14 minutes ago

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Pole to Pole cable down

We had an ice storm come through this weekend. A tree in my neighbors yard (they have their house on the market and have moved out) fell due to the ice and brought down Comcast's cable, and leaving the power lines untouched. I called the customer service number twice. Both reps wanted to schedule a

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Hi there and welcome Comcast @user_rnag9n. Thank you so much for reaching out to us regarding your landline concerns. You are in the right place and we are happy to assist you today. Are you wanting to get automated calls?

XfinityRoberto

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21 minutes ago

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automated calls will not come through on my land line, but regular phone calls do

Regular phone calls will ring and come through. Automated phone calls will not.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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23 minutes ago

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Internet

i’m just verifying that I signed up for Internet service and then I will be receiving my Internet package in the mail. I was expecting it yesterday.

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user_7yq7ma Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am happy to review the account to see what is going on with that credit and how we can assist. To get started can you send us a DM with your co

XfinityJorge

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26 minutes ago

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cant see credit on my account

i cancelled my services earlier this month and received a credit for the remainder of the month that im not using the services. i can't see this anywhere on my account, and i want to put it towards another purchase xfinity now.

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Hello! Great question, @user_qqzdss. Yes, customers may have service at multiple locations/addresses, and our team would be happy to help get that set up for you if you're running into trouble online. Could you please send our team a direct message t

XfinitySara

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28 minutes ago

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Services for 2 addresses

Is there a way to add service to a secondary address?

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automated calls will not come through on my land line, but regular phone calls do

Regular phone calls will ring and come through. Automated phone calls will not.

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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29 minutes ago

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cant see credit on my account

i cancelled my services earlier this month and received a credit for the remainder of the month that im not using the services. i can't see this anywhere on my account, and i want to put it towards another purchase xfinity now.

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user_lmnw22 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience with us. We'll do our best to help you. Also, we see your Direct Message. In the future, please wait to be

XfinityBenjaminM

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32 minutes ago

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Extremely disappointed in Xfinity

This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep cus

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user_p0nmvw Hello there! Thanks for finding our Forums and welcome to this great community. As part of our Xfinity Support Team we are happy to work with you and take a look at the new account to make sure you are not getting billed until the service

XfinityJorge

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36 minutes ago

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Equipment delivery Issues and poor customer service

I recently got an Internet plan for a new apartment that I am soon to move into. 2 days ago is when I signed up. I had expressed multiple times that I would not be residing in the address provided for the plan until APRIL 1ST and that I did not want to activate or pay for anything until the move in

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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40 minutes ago

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Plan reverted to 1.2TB cap in January 2026.

I've had the new unlimited internet data plan with 5 year price guarantee including unlimited data since June 2025 and my usage table shows 0GB every month since then, but suddenly January 2026 the data usage shows I reached the monthly cap and now also shows an overage amounts. I can't figure out w

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Good morning @user_ebjy60 thank you for taking the time to reach out through Xfinity Forums for help with your new plan! Let's take a look at your new plan and how we can help. Normally any loyalty or previous discounts will be voided and the new pla

XfinityEva

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41 minutes ago

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Billing Error: 2 Gig 5-Year Lock Price Discrepancy in 95762".

Title: Billing Discrepancy: 2 Gig 5-Year Price Lock Error in 95762 Message Body: Hello, I am seeking assistance with a billing discrepancy following an online plan change I made on December 31, 2025. I upgraded my service in zip code 95762 from 1 Gig to the 2 Gig Internet tier with Unlimited Data, u

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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41 minutes ago

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Extremely disappointed in Xfinity

This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep cus

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Post moved here to the Xfinity Compliments section.

EG

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42 minutes ago

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Evaluation for tech support

I’d like to give Jay, the tech support person who helped me when I couldn’t get back on line. He was patient, calm and didn’t react to my yelling in frustration over the problem. I was horrible. He was wonderful. I never received a survey after the call. I rate him the highest possible score one can

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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44 minutes ago

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Cancel home internet services immediately

Hi, I would like to cancel my internet service immediately. I do not see an option online.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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44 minutes ago

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Equipment delivery Issues and poor customer service

I recently got an Internet plan for a new apartment that I am soon to move into. 2 days ago is when I signed up. I had expressed multiple times that I would not be residing in the address provided for the plan until APRIL 1ST and that I did not want to activate or pay for anything until the move in

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