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Billing: Deal not applied to upcoming bill
On 9/9/2026 I signed up for a deal with Xfinity. However, the website says they plan to bill me the old price for the period of 9/14/26-10/13/16. Since I signed up for the deal before the service period, I reasonably expect to only be charged the deal price.
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Your Home Network
Peacock NBC Sports Philadelphia RSN add-on
Peacock has regional sports packages in certain areas. One of them is Philadephia, and I would like to add this to my Peacock Premium service that I currently get (for free) through Xfinity as part to of my Internet service. I tried going directly to the Peacock signup page after adding a payment me
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Your Home Network
I'm also having the same issue and did all of the same steps
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Hello @ekanenh , and thank you for bringing this to our attention here on the Xfinity Community forums. I can certainly understand how frustrating it would be to have trouble making changes through the online shopping cart, especially when you're try
Emptying a cart to start over?
I was researching various plans while considering changes. I put some things in the cart, re-considered some and tried to remove them and start over but there appears to be no way of doing that. Or is there?
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The error is please turn on location service and adjust the high accuracy or battery saver
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Hi there, @user_p7c6hz Thank you for your time I can assist you with getting a technician scheduled to get that line installed for you. Please send me a DM with your full first and last name along with your full service address so that I can assist y
Technician support coaxial install installation
Hello, I need support from a technician to install a coaxial wire in my home. How do I initiate that? Who should I contact to install that?
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A new coax line needs to be hardwired from the outside to the inside of the house.
Technician support coaxial install installation
Hello, I need support from a technician to install a coaxial wire in my home. How do I initiate that? Who should I contact to install that?
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Remove HBO/Netflix bundle
Trying to cancel bundle from my plan. Thanks.
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Channels and Programming
user_h6lach, thank you for reaching out and creating a new post. If you need to cancel service, the mobile team will need to speak with you directly. I ask that you reach out privately so we can cover the details of your account. You can start by cli
I want to cancel my Xfinity mobile service.
Hello, I’m looking to cancel my Xfinity mobile service. I had a call scheduled but never got put through with a representative. At this point, I would like to just cancel my Xfinity mobile service without having to call.
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Hi @user_5176k5, thanks for being a part of our Xfinity Community Forum! I am happy to hear you've located your device! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service ad
Removing a phone from lost or stolen list
I have a phone on the lost or. Stolen list and I want it removed from there
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I recycled an Xfinity modem I have because you told me to. Now seven months later you keep sending me endless texts
I’ve tried telling the brain dead customer service agents I no longer have it but apparently their so stupid they don’t understand
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Customer Service
Poor reception
I started having terrible tv reception yesterday September 19. My "cable" tv picture appears to be from an antenna. The picture and sound break up. Some channels won't even open due to connectivity issue. I have tried calling and e-mailing Xfinity. All that I get is a useless AI assistant. I believe
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Channels and Programming
user_ikp7v5 thank you for using the Xfinity Community Forums page to reach out today. Having a promise of a refund upheld is a big deal, and we want to do what we can to ensure we honor that for you. Please send us a direct message with your
Promised refund then it went ignored
I went over my data plan and was unable to update my plan to unlimited before it billed through the website or app; I then called and the AI bot kept hanging up on me. I was then billed for the excess data and I was finally able to talk to someone overseas and was passes around to 4 people then I ea
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Hello @user_sjk77d, and thanks for reaching out on the Xfinity Community forums! I can certainly understand how frustrating that would be, especially if Xfinity Stream was working outside your home network before the update and is now prompting you
Streaming
Can't stream outside of my network from amazon firesrick after doing an xfinity update. Cleared the cache and the data and still nothing. Says I need to update location and I have on my firestick.
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Good afternoon user_axgrfc. I can certainly understand wanting to look at options to lower your bill. Have you had a chance to check the options when you select Shop/Upgrade when logged into your account? You can also check options by using the
XfinityJon
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Lowing my bill
Hello, I am trying to reach out to see how I can get my bill lower. thank you,
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