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Who is
Who is user-eyjyzj’s. We have no clue who it is and someone is getting on our internet. Can this be stopped?
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Your Home Network
Help
My wifi keeps going out this is the 4th time this month it went completely out.. I pay my every month and have been getting the wifi for years it's not fair you need to fix this problem
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Your Home Network
Need help connecting my HP 7603 AIO to Gateway XB6 so I can fax. Tried called Xfinity to find out which things were on 2.4 GHz or 5 GHz?
I have a HP 7603 AIO Printer and my Internet is through Xfinity Gateway XB6 and it will not detect a dial tone at all? I have one line from the first telephone line on Gateway to the other 1 Line on my Printer, the 2nd line from 2 Line (EXT) to the 2nd telephone port on the back of Gateway. My phone
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Customer Service
Online payments blocked after several small payments — please escalate to CSA
Hello Xfinity Support, I recently returned to Xfinity from Verizon only a few months ago, and I’m disappointed that I’m already unable to make payments online. My account now displays: “You’ll need to make a payment in person. Please visit an Xfinity Store near you.” Before this happened, I made sev
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Billing
Home security
Is it possible to view my camera feed without having the Xfinity app?
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Rules and Automations
Question on streaming service
Hypothetically speaking, Can we just have the internet service instead of xfinity streaming service?
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Customer Service
Good evening @Itsartiesworld, and thank you for reaching out to our Forums Team regarding your concerns about payments being withdrawn from your bank account that you believe may be fraudulent. I can certainly understand how alarming and frustrating
$4495.16 unaccounted for!
I have 22 transactions in my checking account dating between December 2024 and now labeled as withdrawals from Comcast/Xfinity totaling $4.495.16. None of it has been applied to my account. All the Customer Security Assurance group could share is that it is "probably fraud." Comcast cannot/will not
Question
Auto pay discount was stopped??
I was getting an auto pay discount of $10 per month because I also had paperless billing. I was late with a payment one month, but completed it within a couple days. I had continued the auto pay and paperless billing, but my discount is no longer applied. Why did they stop the discount?
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Billing
Welcome to the community forums, user_altf89, and thanks for reaching out! I'm sorry that errors are getting in between you and all the content that's available on Peacock Premium. To get a better idea of how we can help, is your Peacock offer includ
Peacock Activation Error
Im still getting the same error despite talking with both xfinity and peacock customer support.
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season is about to begin. Who cares about Disney channel and all that mess. We only want NFL network and Red Zone that we've been paying for for years. As many comments remind us, no discount offered by Xfinity for cutting back on services. You talk
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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$4495.16 unaccounted for!
I have 22 transactions in my checking account dating between December 2024 and now labeled as withdrawals from Comcast/Xfinity totaling $4.495.16. None of it has been applied to my account. All the Customer Security Assurance group could share is that it is "probably fraud." Comcast cannot/will not
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Billing
New adapter
The adapter sent with my new modem has a short. How do I get a replacement?
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Your Home Network
Thank you for posting on our community forums, user_9620rj. I'm sorry to hear you'd like to cancel the account. If you don't mind me asking. What's the reason for the cancellation? Is there anything we can do to turn this around?
Please cancel my internet service
Please cancel my internet service Can’t find a place online where I can do this
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I mostly access Comcast email through the basic Mail app on Mac. When I log into connect.xfinity, there's no CTA to accept Yahoo terms, or notification. It just does the MFA thing and when I supply the code, drops me into my inbox. Because I access
May have missed or deleted real email transition offer
There have been so many phishing emails spoofing your Yahoo conversion notice that I may have deleted the real one along with the tens of phishes. Can I be re-sent the notice if it was sent, or have an idea of when it will be sent?
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Thanks for trying @Hardwareman_23! I did some digging and found that this is actually a known issue our backend teams are working to resolve. There is no ETA on a permanent fix right now, so the steps I mentioned earlier are the best way to handle it
Paramount + on X1 Platform
I have subscribed to Paramount + and watch it on my X1 platform. The interface is glitchy, the video quality poor sometime and when going between advertisements and viewing content it can be glitchy as well. All in all not a good experience. If I watch paramount + outside the X1 platform such as on
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I followed what you suggested and no better. Right now I am not able to watch Paramount+ successfully from this TV as it keeps basically crashing during the advertisement and eventually comes back to a message. Error, try again later. Th
Paramount + on X1 Platform
I have subscribed to Paramount + and watch it on my X1 platform. The interface is glitchy, the video quality poor sometime and when going between advertisements and viewing content it can be glitchy as well. All in all not a good experience. If I watch paramount + outside the X1 platform such as on
Question

Good evening and thank you for reaching out to us on our community forums @user_8vfrfj! I completely understand wanting to know why the discount stopped being applied. Depending on when the promotion was added, some older offers required
XfinityAldrik
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Auto pay discount was stopped??
I was getting an auto pay discount of $10 per month because I also had paperless billing. I was late with a payment one month, but completed it within a couple days. I had continued the auto pay and paperless billing, but my discount is no longer applied. Why did they stop the discount?
Question