Xfinity Community Forum

Moved here.

EG

commented

3 minutes ago

to the conversation:

0

U

WiFi Extender Return – Store and Online Support Keep Redirecting Me

I’m trying to return my WiFi Extender for a full refund within the 30-day return period. Your online support agent told me to return it to a store, but the store refused and told me to process the return online. The extender also doesn’t appear in my online return options. I’ve already followed your

Question

U

I am going to do this, but it is just crazy that I have to go on a forum to find out how to get this addressed by a person on my actual account. I only got bounced around last time I tried on my login. Staff your service centers, Xfinity, or people w

user_tzb21g

commented

3 minutes ago

to the conversation:

0

U

Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage

Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage Last week, Xfinity experienced a neighborhood-wide outage that was subsequently reported as repaired. Since that repair, at least two separate households in our neighborhood have experienced intermittent pixelation, freezing

Question

Hey there user_u3ja83 👋 We hate to lose you as a member of the Xfinity family, but we appreciate so much any amount of time you've spent with us! If you could send our team a direct message with your full name, the name listed on the account (if dif

XfinitySeth

commented

4 minutes ago

to the conversation:

0

U

Account Cancellation

Just wanted to make sure my account was closed. I have not received a verification email

Question

Moved here.

EG

commented

5 minutes ago

to the conversation:

0

U

Internet

Subject: Complaint Regarding Incomplete and Unprofessional Installation Service I am writing to express my strong dissatisfaction with the installation service performed at my home yesterday. Prior to booking, I explicitly confirmed with your representative that the installation service included ins

Question

Hello eck8888, thank you for taking the time to reach out here in our Xfinity Community forum. We appreciate your time, and we're happy to help. Did you try the link shared above your post by XfinityThomasA?

XfinityJeffB

replied

7 minutes ago

to the conversation:

0

Transfer pin

Need transfer pin xxxxxxxxxxxxxxxx. Xxxccxcccxvvchc b kllgdcb

Question

Hello @user_ndezne, and thank you for posting on our Community Forum and for sharing the troubleshooting you’ve already completed. We understand how frustrating an unstable connection can be, especially while gaming, and you’ve come to th

XfinityMelinda

commented

7 minutes ago

to the conversation:

0

U

Persistent packet loss and latency spike on nodes

I recently set up my internet connection in the Bellevue/Factoria area and is currently experiencing persistent micro-stutters, packet loss, and sudden latency spikes while gaming that make it unplayable.I have fully ruled out my local home network equipment. A pathping test shows 0% packet loss at

Question

user_dig0qh I am sorry to hear you have had a bad experience since placing your order. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your accou

XfinityAmandaB

replied

21 minutes ago

to the conversation:

0

U

Account Cancellation

Just wanted to make sure my account was closed. I have not received a verification email

Question

U

Internet not installed in over a month

i received a text from xfinity stating I did not need to be home to run underground cable. When the contractor called I was out of town. Contact him. Was told they are from Texas and did not know when they would be back. Can I get an exact date for service in this matter?

Question

•

Devices and Equipment

4

0

U

Help provisioning 2 Gbps fiber for UniFi UDM-SE

Hi, my new 2 Gbps Xfinity fiber service is scheduled to be activated on November 16 and isn't active yet. I'd like to connect the Ethernet output from the fiber ONU directly to the WAN port on my UniFi Dream Machine Special Edition (UDM-SE) and use it in place of the XER10 gateway. I've seen other t

Question

•

Customer Service

5

0

Same problem here. Fellowship extended just shows up in active but nowhere else. My X1 system also tonight told me there's a video outage that Comcast AI denies that it exists. I can't do a system refresh because of the mysterious

johnbeavisadams

commented

31 minutes ago

to the conversation:

0

Never received my Lord of the Rings extended edition from Xfinity rewards

I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to

Question

U

no interruptions and hardlined into xfinity modem. There is wireless as well, but the speedtests I run on lan while the rest of the house is asleep and there is no wireless draw down.

user_czmpib

replied

36 minutes ago

to the conversation:

0

U

speed is half of what I am paying for

I have been paying for 2GB/sec for years, and it never tests above 1GB. Usually 840-920mb. Why? Why pay for something I don't get?

Question

@XfinityVictor ok it's sent

Tigerl18

replied

42 minutes ago

to the conversation:

0

Never received my Lord of the Rings extended edition from Xfinity rewards

I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to

Question

I DO NOT pay bills online! Please continue my monthly paper billing !!

Billing! I do not pay bills online line! Continue with paper billing!

Question

•

Billing

5

0

U

I liked a complaint with the FCC. I want this rectified

user_t45urx

commented

49 minutes ago

to the conversation:

0

U

Unauthorized new plan after internet disconnected for no reason

My internet suddenly stopped worked right before a very important work call this morning. I went through all the troubleshooting on the Xfinity site and endured an attempt by the Xfinity employee via chat to pressure me into signing up for a new plan before he could put me on the waitlist for same d

Question

U

Adding Standalone Unlimited Data To Legacy Gigabit x2 Plan

I currently have a legacy Gigabit x2 plan for $85 per month, with speeds up to 2100 Mbps download and 300 Mbps upload. I also use my own modem. I would appreciate help adding only the standalone Unlimited Data option for $30 per month to my existing plan. During an earlier attempt, the approval page

Question

•

Customer Service

5

0

user_yzdemn Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as

XfinityVictor

replied

51 minutes ago

to the conversation:

0

U

Cable TV not working

None of my home tv cable boxes are working after several reboots

Question

U

I want a response from the Corporate Escalations Department or the Loyalty Team. I am requesting a Consent Audit. I want Xfinity to show me proof of a digital signature, text verification, or recorded verbal confirmation showing where I agreed to thi

user_t45urx

commented

56 minutes ago

to the conversation:

0

U

Unauthorized new plan after internet disconnected for no reason

My internet suddenly stopped worked right before a very important work call this morning. I went through all the troubleshooting on the Xfinity site and endured an attempt by the Xfinity employee via chat to pressure me into signing up for a new plan before he could put me on the waitlist for same d

Question

Hi @user_is5yqn , we’re sorry your cancellation experience left you feeling this way. We understand your concerns regarding the sales attempts and communications you received afterward, and we’d like the opportunity to take a closer look

XfinityEva

commented

58 minutes ago

to the conversation:

0

U

Shame on you Mona

I called customer service this morning to cancel my internet and Wi-Fi service. Right at the beginning of the call, I explicitly told the agent, Mona, that I had already switched to another carrier and spent my money. I asked her nicely not to read her screen scripts or waste both of our time with a

Question

U

Internet Outage due to damaged Xfinity line 12 day eta

My internet went out abruptly during a storm. Neighboring company put in new driveway exposing cables which look damaged. I suspect water in a damaged line. I’ve had issues with this before and the tech switched to another cable from an apartment that didn’t have Xfinity. That’s been working but now

Question

•

Customer Service

6

0

U

It is so weird that right after I got off the phone with the Xfinity IT guy, I get an email telling me I've signed up for a new plan. I never agreed to a new plan! This Xfinity IT guy said that my internet being down was because of local servicemen i

user_t45urx

commented

1 hour ago

to the conversation:

0

U

Unauthorized new plan after internet disconnected for no reason

My internet suddenly stopped worked right before a very important work call this morning. I went through all the troubleshooting on the Xfinity site and endured an attempt by the Xfinity employee via chat to pressure me into signing up for a new plan before he could put me on the waitlist for same d

Question