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The exact same problem - main TV with box works fine - 4 other TV using Firesztick 4K Max stopped loading the live TV - either goes to 3 dots and never changes or I get the same error: update failed restart app (exit) After hours/days of troub
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Internet disconnects ever 20 minutes
Started having this problem recently where my gateway stops sending a signal every 20 mins. The outage last just long enough to kick me from servers while playing games. The issue is across multiple computers (ethernet) and on multiple phones (WIFI). I've replaced the gateway from my local store. Tr
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Your Home Network
Free watch is a scam - deceptive business practices
Like many other Xfinity customers, I was offered a “free” smart watch for being a platinum member. After ordering the watch, I received a charge on my bill for the watch as it had been added to my account on a payment plan. I called customer support, and they told me that there must have been an iss
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Customer Service
user_4dk4rk I'd like to collect your information in a private thread so I can confirm which modem you're eligible for and discuss options to replace it. Please send us a direct message with your full name and complete service address to
Update to XB10 Router
I have an old router and has never been upgraded as per agreement it should be "upgraded" every 2 years. How do I get an XB10 Router upgrade?
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user_qb2dgh. Thank you for bringing this to our attention. I can certainly understand your concern, especially if you were expecting your promotional offer to continue when upgrading your device. I'd like the opportunity to review the account details
Billing
I traded in my phone for a newer one and questiond the billing , not only did the guy get mad I didn't understand but they said that I agreed to forfeit my promotional deal when I did not.
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This works thank you.
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
Question
Ditto here. Been happening for a while now. All on fire sticks.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
@user_yg0hvs Follow the below instructions they provided by direct message. Someone from would engage and respond to you. Direct message is the icon with + message graphic. Click on that and it will ask give an option to message.
Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do
Question
I’m not this poster, but I am still having the issue. My version of stream is the same ending in .3646. The ones with problem solved have a newer update, which I don’t know how to get.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
Question
Thank you for confirming. Our team can take a look to see if we can provide you details on the steps being taken to restore service. If you could send our team a direct message with your full name and full address, we can get started. To send a "Dir
Why is service not restored??
Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All
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Please advise what type of mobile device you have.
Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
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First off, I'm a Gold Member, and I've tried every reasonable avenue to resolve this before posting publicly. My bill has risen to completely unreasonable levels due to repeated misinformation from Xfinity representatives. It started when I receive
Executive/Corporate Customer Relations/Retention Team
I am writing to formally escalate an urgent concern regarding both a significant billing increase and repeated unresolved service issues. I have been a loyal Xfinity customer for over 14 years and currently subscribe to your full bundle of services — TV, Internet, landline phone, and mobile phone. O
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How do I port a CenturyLink landline number to replace an existing Xfinity Voice number
I need Xfinity Support to assist
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Home Phone Service & Equipment
I have raised a case [Edited: “Personal Information”] last Thursday with Xfinity to fix this safety hazard issue. I was promised by Xfinity employees that it would be fixed by end of last week. No one showed up, no one fixed it!! Horrible service &am
Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
Question
Billing
I traded in my phone for a newer one and questiond the billing , not only did the guy get mad I didn't understand but they said that I agreed to forfeit my promotional deal when I did not.
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Customer Service
I am using my mobile.
Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
Question
Are you using a computer or your mobile phone?
Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
Question
https://forums.xfinity.com/conversations/new?topicId=602d5700e6b3965d18e3a5ae Above is an example of me trying send direct message. Circle symbol with + and message will take you direct messaging. Hope this helps, good luck. Make sure to mention the
Sriopus
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Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do
Question