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4 Month Wait
I need assistance with an unresolved military-benefits and account-tier issue, and I need this handled by someone with the authority to correct the account rather than being told to wait another 5–7 business days without a clear resolution. My military status was verified when I started my service w
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Xfinity Compliments
@user_l95zxn I started a DM with them and they fixed for me. I know have access back. They emailed me the following: Perfect, thank you so much for sharing those details with us @user_rzn9n7! I would be more than happy to further troubleshoot with
Peacock Premium Access Issue
Hello, I'm trying to use my Peacock Premium access (Platinum) but it's giving me the run around. The email on my account matches the one I used to sign up and access Peacock Premium for the past year but now it's no longer working and I'm unable to access content. I've seen some other people suggest
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All day of no internet and now heading into the night
To have an outage go on this long is UNACCEPTABLE. YOOU ARE PUTTING MY WORK GROM HOME JOB IN JEOPARDY!!!!! I feel betrayed by you. We will start looking at other providers- I can’t have you turn my life upside down!!
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Your Home Network
Military Verification
I need this issue escalated beyond the repeated instruction to wait. My military status was verified at the beginning of my service, and I have been waiting four months for the Diamond membership benefits associated with that verification. My account is still showing Platinum. For the past three day
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Getting Started
The specific error is that it says I'm not subscribed anymore to Peacock and if I want to watch most of any content I need to upgrade. I initially started using this back in February 2026 so I don't know if any 24-month limit would apply to my accoun
Peacock Premium Access Issue
Hello, I'm trying to use my Peacock Premium access (Platinum) but it's giving me the run around. The email on my account matches the one I used to sign up and access Peacock Premium for the past year but now it's no longer working and I'm unable to access content. I've seen some other people suggest
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Switching to NOW
I'm needing help scheduling a future cancellation of my services in order to switch to prepaid NOW plan. Scheduling a callback for this conflicts with my work schedule so I'm having a hard time getting this done. Some help with this issue world be appreciated!
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Customer Service
Oddly enough, the callback on the original mobile line disconnect, offered to lower my Cable/Internet bill since I was a Diamond member. He did that, I clicked some stuff and said thanks. Well it turns out I find out this week it is because he just d
Mobile Line Disconnected was added back by Xfinity without me asking
How do I get this line deleted again without sitting on the phone with a rep for 30 minutes again? Thanks!
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I need help with logging into my email [Edited]
how do I log into my email [Title Edited: "Personal Information"]
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Router
I’m writing today because I ordered internet October 6th haven’t received my router. Will be charged for internet ive not been able to use.
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Customer Service
Need my transfer pin
I was hospitalized for months and my life went shambles and everyone else moved on including Xfinity and the number I brung to thier 10 plus years go they won’t give me access to the transfer pin information or give me payment arrangement
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Billing
WiFi tab not working in app
I recently set up my gateway through the app and lost the ability to manage the device. When I try to open the WiFi tab it says "Sorry, something went wrong... come back later." This has been happening for 3 days now. I have cleared the cache, cleared data, uninstalled and reinstalled, set up the ga
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Xfinity App
user_cg03ks Thank you for reaching out! I would recommend checking the following: *Confirm the email address on the account is correct and does not contain any typos.*Check Spam, Junk, Promotions, and Trash folders for bill-ready notifications
No longer receiving monthly email notices that bill is ready
Last monthly email was sent on July 5. Bills and autopay look fine, but I want to reestablish the monthly email notice I previously received. I cannot seem to update the email address used for these communications, and some of the "email notification" boxes are grayed out. Account [Edit: Personal In
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@user_5392c7 Totally get that, and it would help us determine the route to take for troubleshooting. See if you can replicate it by watching other live sports that you wouldn't normally enjoy.
Xfinity App on Apple TV 4K will not allow me to watch live sports while Apple TV is ethernet connected to Comcast [Edited]
I have a Cable modem connected to Comcast. I have my Apple TV 4K connected via wired Ethernet to have better quality. This setup works great for everything except the Xfinity app. If I want to watch live sports it says the Apple TV has to be connected via WiFi. [Edited: "Inappropriate Language"] To
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I am also dealing with this issue. I have cleared the box's cache's, did a system reset and signed out of AMC+ on my cable box and signed back into my app and I still get this error code.
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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Cancel service
How can I cancel my service without making a phone call or going into a store location? I am unable to find a way online.
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Customer Service
Hi, NNBP I'm glad you got your issue resolved. Mine is a little different, in that I'm using a chrome book with chrome OS and a w11 laptop as backup. Neither of these OS's use the stream app, I connect directly via the xfinity portal
Encountering TVAPP-00209 on Xfinity Stream app
This began on Sunday Oct 11 around 10:00 am CDT. I get the error code when trying to launch a TV program from the Stream portal (xfinity.com/stream). I get the error message when trying to launch a TV prog from the Live TV menu option. I also get a TVAPP-00309 code if I try to launch a tv prog saved
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Account Error Messages
I'm unable to access parts of my Xfinity account. I have no problems signing in, but I keep getting error messages every time I try to go to Payments, Billing, or any page that has important account details. Most of the time, the error message is: "Something unexpected happened. Try refreshing the p
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Sign-In and Account Management
Sorry dont know ow how to use this texting thing very well
Soft disconnect medical esxalation
My wife has just returned home from the hospital. Our internet is in a soft disconnect. And my wife needs the internet Wi-Fi for her intravenous pumps, I vumps and her doctor to be able to control her pain medicine. And also for her doctor to communicate with her through text message i've been on th
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Today is the 3rd scheduled appointment that I had with xfinity for a tech to remove the temporary wiring from my house. No one showed up and no one notified me of the cancelation. I called Xfinity and I spoke to Jel and he obviously didn't know anyth
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Exterior wire cleanup pickup
I had xfinity internet service installed on July 29, 2026. On Aug 7, 2026, a tech came out and buried the permanent wire from the pole to my house. On Sept 18, a tech was suppose come back to remove and cleanup/pickup the above ground wiring. It is over 200ft of wiring that is still connected to my
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