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@MrsDBurkett I tried activating the gateway as a new device and it did not change anything on my end after the setup wizard was "successful".
Missing "View Wifi equipment" option in App
The "View WiFi equipment" option is missing from my Xfinity App under the "Wifi" tab. 1. I am using the XB8-T modem in Bridge mode. 2. This option existed before after I switched Bridge mode on. I just happened to check it again after a year and I cannot find it anymore. 3. It shows the incorrect im
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Urgent Executive Escalation — Xfinity Mobile Sales Promise and Account Setup Errors
I am requesting immediate escalation of a serious customer service complaint regarding our transition from T-Mobile to Xfinity Mobile. We were specifically told that we could receive up to 12 mobile lines, new phones, and watches for approximately $250 per month if we switched from T-Mobile. We reli
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Devices
@XfinitySean @BruceW I understand this, however as you can see from my posted screenshots, there is no "View WiFi equipment" option in the WiFi tab.
Missing "View Wifi equipment" option in App
The "View WiFi equipment" option is missing from my Xfinity App under the "Wifi" tab. 1. I am using the XB8-T modem in Bridge mode. 2. This option existed before after I switched Bridge mode on. I just happened to check it again after a year and I cannot find it anymore. 3. It shows the incorrect im
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HELP, Xfinity is STEALING 880.95 FROM ME!
I have left several messages here with support and on a couple of old messages, but no one is responding. I am writing again regarding the $ 880.95 that Xfinity owes me. I have tried countless times to get help via phone and chat, but no one seems to be able to help me without putting me through an
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Plan
Question about the last bill around Internet service cancellation time
Hello, I received my bill dated October 16, 2026, for the service period October 21 through November 20, 2026, with an amount due of $79. I canceled my Xfinity service on October 17, before this billing period began. Could you please confirm my effective cancellation date and whether this bill will
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Billing
@XfinityDemetrise Yes, I did that and the issue persisted
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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@XfinityMarshante I have checked and it is not in spam.
Trying to confirm a conversation with billing support
I had a telephone conversation this morning with an agent who confirmed that due to a glitch my account was showing I had not returned a flex box a year ago and I was being charged for it. She confirmed that my account had been updated and I would be refunded for the additional costs. I asked for th
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Now closing the marked "Solved" topic.
XB8 still showing 1200 Mbps plan on 2 Gig account
I’m on the 2 Gig plan with an XB8 gateway. The Xfinity app Speed to Gateway test still shows “1200 Mbps plan” and I’m only getting ~1300 Mbps. Multiple agents have claimed they pushed the correct 2 Gig profile, but nothing changes. The last agent just said the team is “working on extending the speed
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@Vaeh @XfinityJeffB Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.co
XB8 still showing 1200 Mbps plan on 2 Gig account
I’m on the 2 Gig plan with an XB8 gateway. The Xfinity app Speed to Gateway test still shows “1200 Mbps plan” and I’m only getting ~1300 Mbps. Multiple agents have claimed they pushed the correct 2 Gig profile, but nothing changes. The last agent just said the team is “working on extending the speed
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Hello @user_acfe27, thanks for taking the time to leave a post. I completely understand your concern, especially since you were expecting an email and text confirming the correction. Sorry you haven’t received either yet. We’d be happy to
Trying to confirm a conversation with billing support
I had a telephone conversation this morning with an agent who confirmed that due to a glitch my account was showing I had not returned a flex box a year ago and I was being charged for it. She confirmed that my account had been updated and I would be refunded for the additional costs. I asked for th
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@KF2417 Some second-generation pods have an internal cooling fan to regulate their temperature. If you have this model and notice a loud noise, may be malfunctioning or the blades are loaded with dust. It's quite a common problem here. You could tr
X-Fi Pod Making Loud Fan Noise
My Xfinity X-Fi Pod started making a loud fan noise about a month ago. I’ve had it a couple of years. How do I replace it with a new pod?
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I have been having this issue for the past few days. I have done all the troubleshoot steps and I am still getting this error. I have attempted logging in on both the app and the website. Since we have established that this is more than likely on Xfi
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Hi there @User503 Thank you for reaching out. Have you tried clearing your cache and cookies to see if the error continues?
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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@user_511x5x Thanks for reaching out! I'm sorry to hear the Xfinity Store was not able to help correct the order issue. We will respond to your direct message shortly.
Request for Executive Escalation – Xfinity Mobile Promotional Upgrade Not Honored
I am requesting immediate escalation to Xfinity Mobile Executive Resolutions. The week of 10/5, I visited an Xfinity retail location and completed the process to upgrade my phone under an active promotion providing an iPhone 18 Pro Max through trade-in credits. I upgraded my line and completed all T
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Thank you for that explanation, XfinityLinda. I’m still not sure what system has been used in place of “Full Month Billing”, but it does not appear that a customer like myself — who uses only one service (Internet), and has not upgraded / downgraded
“Your Xfinity bill is getting simpler”
I received several of these messages, explaining that my billing date may change (or may not) and, as the title says, that my bill “would be getting simpler”. It was, in fact, the title of every communication regarding this change of billing date. But it was never explained how my bill would be actu
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Oh man, I am sorry to hear that @user_t9xuk0! I would recommend clearing your browser cache/cookies, then coming back to the Xfinity Forums, logging back in and the icon should appear. Please let us know if you have further troubles.
Demo Letter
Can someone please contact me about a demo letter I inquired about last week. Jo one has reached out and I am in need of this asap. Work request [Edited: Personal Information].
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Good morning @user_05xkwv. Our team can review your mobile account to see what is going on with the charges. We can also open up a ticket with our mobile team if needed. If you could send our team a direct message with your full name and full address
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support Phone number held hostage
Came to Xfinity mobile several months ago. Brought my own Iphone. That phone was destroyed. Bought new phone from Xfinity, started making payments. I keep getting billed for service that I dont and havent used. That phone was also destroyed into a million pieces sim card too. I contacted xfinity mul
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