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Xfinity versus Scripps

I am requesting customer service and billing give me a credit for all of the time that I have not been able to see WTVR (CBS). I just switched to you all from Verizon because I thought you were a better deal. For the last month that has not been the case. Contact me immediately or I will switch prov

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Remove

I want to be deleted from this forum

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email account access after multiple logins

4/30/26 This is the FOURTH TIME I have logged into my Comcast Xfinity EMAIL account, having to change my Password the FIRST TIME!!, and I must access it IMMEDIATELY for a time-sensitive financial matter!! If not, I will lose several thousands of dollars!! HELP!!!!!!! NOW!!!

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Here is some info on sending a direct message, @user_kfa5vk. Let us know if that helps.

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300 off a phone

I accidentally generated the reward code for 300 off a smartphone and I can’t find it again. How to regenerate it

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My apologies @whatnamesrleft, I had not realized bill due reminders are unable to be deactivated at this time. To be eligible to move your due date, you must: Have completed at least one billing cycle If you’re an existing customer who just

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Cant find where to turn annoying reminders off.

I got an email "Just a reminder your payment is due soon" I occasionally get these. They rub me the wrong way. I pay once a month. I think I changed my bill due date to the 6th a number of years ago, but I rarely ever see that due date. What date should I change it to, to not get annoying bill remin

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Internet down 2 weeks

Need to escalate since local calls and 2 techs visits have not resolved issue with line broken

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An Xfinity support person was able to obtain the information and confirm the details of my move request.

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confirmation of my move request

I submitted a request to move my internet service to a new address beginning May 2. I received a confirmation email, but it did not include the new address or the move date. My online account has no information about the move either. How can I make sure that everything is correct?

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Thank you for reaching out here in our Forums' community about your experience, @japacheco216. It sounds like Daniel was assisting, but lost the connection. We're sorry to hear you haven't had a resolution while connecting with us about your concerns

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Escalation Request

Was just speaking with an associate (Daniel) and the call dropped, but he never called back and was proving me with very helpful information. I really wanted to hear what he had to say, as he is the first person to provide me with truthful information. I don’t want to start this process all over aga

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I am signed in but I do not see a direct message icon

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300 off a phone

I accidentally generated the reward code for 300 off a smartphone and I can’t find it again. How to regenerate it

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user_q77y5d Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

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Calls being rerouted to non Xfinity employees

I was contacting customer service to get information on my monthly bill when the so called agent could not provide me with any information except for what he could see on the app and bill I asked my service start date and three times he gave me three different dates then said o I assumed based off l

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Services

Worst company ever. I feel like I’ve been scammed. When I signed up for essential internet I was told that my bill would be 14.95 each month. I also told the customer service representative that I would pick up my equipment at the store. Still I was mailed equipment and was charged. When I returned

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Problem with email migration

Hi. I recieved the email to migrate to yahoo mail but each time I try I get an error saying it timed out

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Escalation Request

Was just speaking with an associate (Daniel) and the call dropped, but he never called back and was proving me with very helpful information. I really wanted to hear what he had to say, as he is the first person to provide me with truthful information. I don’t want to start this process all over aga

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I am having the same problem. The man across the street says theirs works fine.

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Error message something went wrong

Whenever I try to watch anything on Paramount + the program (any and all programs) stop after a few minutes with this error message : Error Something went wrong. Please try again later. I click the OK button and try again. I continue the program and a few minutes later the same message pops up. This

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Calls being rerouted to non Xfinity employees

I was contacting customer service to get information on my monthly bill when the so called agent could not provide me with any information except for what he could see on the app and bill I asked my service start date and three times he gave me three different dates then said o I assumed based off l

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Thank you for posting on our community forums to let us know of your situation, user_pmtk2y. I am sincerely sorry to hear about your experience and would like to help turn this around. Could you please send our team a Direct Message with your name an

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Contract

Dear Executive Customer Relations, This message serves as a formal notice of dispute regarding Xfinity order #1002246734412054 and a demand for resolution. On or about February 17, I entered into a signed service agreement with Xfinity for: 1 Gig internet service at $50/month for a 5-year term which

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Contract

Dear Executive Customer Relations, This message serves as a formal notice of dispute regarding Xfinity order #1002246734412054 and a demand for resolution. On or about February 17, I entered into a signed service agreement with Xfinity for: 1 Gig internet service at $50/month for a 5-year term which

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