Xfinity Community Forum

Device confirmed unlocked/paid-off in-store, still carrier-locked on activation — original owner passed away, backend ticket open

An Xfinity retail store confirmed via IMEI lookup that the device is unlocked, fully paid off, and not reported lost/stolen/fraudulent. However, I cannot activate an eSIM from any other carrier — I’ve tried Mint Mobile, T-Mobile, and Google Fi, and all three fail with a “locked to carrier” error nam

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Devices

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PC

"Your Xfinity account is already linked to another Peacock account."

I'm having trouble activating the Peacock subscription included with my Xfinity home internet. I previously had Xfinity internet with included Peacock from August 2024 to June 2025. I just restarted Xfinity internet at a new address in July 2025. Now, when I try to activate Peacock, it says "Your Xf

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Sign-In and Account Management

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Cancel pending order.

I don’t have an option to send direct message I want my pending order canceled immediately

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Your Home Network

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Same here on iPhone 16. Using the app opens a window which links back to the app, and so on...

user_dsyz18

commented

1 hour ago

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Xfinity Speedtest No Longer Works

https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com

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Thank you for allowing us to help, GC19815. We've cancelled the transfer effective immediately as requested. If there's anything else we can help with, don't hesitate to create a new public submission. Have a great rest of your night.

XfinityDilary

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2 hours ago

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Cancel move request

Hello, i need helping cancelling my request to move service as that is being postponed. I tried calling and looking for a option on website but could not fine one

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Thank you for posting on our community forums, GC19815. We can help with your request. Could you please send our team a Direct Message with your name and service address? To send a Direct Message: Click "Sign In" if necessary • Clic

XfinityDilary

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2 hours ago

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Cancel move request

Hello, i need helping cancelling my request to move service as that is being postponed. I tried calling and looking for a option on website but could not fine one

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Sustained uploads corrupted (TLS bad record mac) on AS7922 backbone path — all customer equipment eliminated, matches March report

Since at least late June 2026, every sustained upload from my line dies roughly 8 seconds in with a TLS integrity failure ("bad record mac") — payload bytes are altered in transit yet arrive with valid TCP checksums. Downloads and small requests are unaffected. Plan is residential 2 Gbps down / 200

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Your Home Network

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Closed

Cancel move request

Hello, i need helping cancelling my request to move service as that is being postponed. I tried calling and looking for a option on website but could not fine one

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Sign-In and Account Management

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Hulu subscription not found

My Hulu has never activated. No Activate Hulu button on Xfinity. All devices say subscription not found. Hulu works on the Disney plus app but not on the Hulu app itself

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Xfinity Stream Website

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user_frmjxwThank you for reaching out. I can certainly look into the balance and help provide some clarity. I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top rig

XfinityVianney

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2 hours ago

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Requesting Review and Debt Recall for Account Cancelled In-Person

Hello, I recently discovered that a closed Comcast account was sent to a third-party collection agency. However, I explicitly cancelled this account in person at an Xfinity retail store and believed it was fully resolved with a $0 balance at that time. It appears there was an administrative error or

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Thank you for allowing us to assist you with getting all of this resolved for you @user_bf7mw6. Please feel free to create a new post if you need any additional assistance in the future!

XfinityAbby

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2 hours ago

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Peacock removed after service changes

Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re

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Here's a summary of the current status. I have two open tickets. A maintenance ticket open for the network team, and a ticket open for the backend team. I have an advanced technician appointment scheduled one week from now. It is my understanding tha

user_8684so

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3 hours ago

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Hitron CODA, upload speeds intermittently fluctuating

I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem

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user_jp233f, I see you've done a bit of work already. Based on others in the thread, I understand this is a recurring issue. I ask that you reach out privately so we can do our best to dig into this further. You can start by clicking the chat icon lo

XfinityVianney

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3 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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@stevenjkjr For clarity, SNR is not a "power level". It's a measure of the amount of unwanted noise on the lines. A ratio of the amount of noise compared to.the amount of signal power on the line. Higher is always better as was stated.

EG

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3 hours ago

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Hitron CODA56-High Uncorrectable

Hello, We had a bad storm a couple weeks ago, I have had a tech come out and replace our cable from the street and check the signal from our house to out into the street. The power level was really high so he added a two way splitter to reduce the power level. That seems fine now but I still keep ge

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Hey @user_9fcb60, Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to see what we can do to get you online! Please send a direct message by clicking the chat icon in the upper right corner of the p

XfinityDemitrius

commented

3 hours ago

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Ghosted by service tech

I became a new internet user Xfinity 07/01/2026 and have not been able to get my modem activated and have been without internet for almost half of this month. I was ghosted for service technician appointment scheduled Sunday 07/12/2026 and did not receive any notice or reasoning as to why. I’m confu

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Requesting Review and Debt Recall for Account Cancelled In-Person

Hello, I recently discovered that a closed Comcast account was sent to a third-party collection agency. However, I explicitly cancelled this account in person at an Xfinity retail store and believed it was fully resolved with a $0 balance at that time. It appears there was an administrative error or

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Billing

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Thank you, the great xfinity support staff was able to resolve the issue after escalation.

user_bf7mw6

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3 hours ago

to the conversation:

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Peacock removed after service changes

Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re

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user_m1pbsn. Thanks for letting us know. Since the WiFi extender is connecting to your phone, it sounds like the extender itself is online. To help narrow this down, is your PC able to see the extender's WiFi network at all, or does it fail when you

XfinityDilary

commented

3 hours ago

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WiFi extender

My WiFi extender won’t connect to my pc but it connects to my phone so I know it’s on. I’ve restarted everything and nothing worked

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Good evening @user_017v7z , and thank you for reaching out with your Xumo Box concerns. We appreciate you bringing this to our attention. I see that you're getting stuck where it asks you to verify your account by entering the last four digits of y

XfinityAlyssaA

commented

3 hours ago

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Xumo Box

While setting up my New Xumo Box it shows you are linked to account and now let us confirm by entering last 4 digits of my phone nember that is where I get stuck. It does NOT recognize my phone number which I have been using for last 20 years for all my Xnifty devices and account. I tried to swap th

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Moved here to the customer service help section.

EG

commented

3 hours ago

to the conversation:

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U

Ghosted by service tech

I became a new internet user Xfinity 07/01/2026 and have not been able to get my modem activated and have been without internet for almost half of this month. I was ghosted for service technician appointment scheduled Sunday 07/12/2026 and did not receive any notice or reasoning as to why. I’m confu

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