Xfinity Community Forum

Hi there, @user_t8nsdp . I'm sorry you're continuing to experience the APPS-04036 error when launching HBO Max. Since you've already worked through the AI troubleshooting steps and confirmed that: HBO Max works on your other Xfinity TV box(es)HBO M

XfinityRichard

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12 seconds ago

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Xfinity support

Mid-July when launching Hbomax it returns APPS-04036 error code and immediately returns to current program. Doesn't go to hbomax profile selection. Worked multiple times with AI support bot and those suggestions don't work. I can successfully launch Hbomax through Xfinity from another tv and from ot

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user_odssc3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

XfinityBrianH

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4 minutes ago

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Cancel service

I tried posting no luck

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I have just signed up for a Disney+ ESPN+ Hulu bundle and am unable to access it on my TV through Xfinity. Under Manage My Subscriptions, it shows as Active

user_62yvfc

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6 minutes ago

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ESPN Unlimited

Why can'i Access ESPN Unlimited even though it says my plan is activated? I can't get the ESPN+ even though I get all the other ESPN channels?

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Have you contacted Assurant yet?

XfinityVictor

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8 minutes ago

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Need clarification on trade-in value after paying off both devices (iPhone)

Hello Xfinity Custemer Service, I am hoping someone from Xfinity can help me understand my billing and trade-in situation. Here is the timeline: Last year June, I purchased an iPhone 16e through Xfinity Mobile under a promotion advertising a $400 discount, and the device was financed over 36 months.

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user_vymnzj Thank you for reaching out to let us know about the issue you are experiencing with YouTube, are you seeing an error message when you attempt to go to the site?

XfinityBrianH

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8 minutes ago

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youtube

I can not access youtube on any of my devices

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Activation

Can you help me activate my new touter?

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Your Home Network

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Hi there! Thanks for the update, certain type of jobs can only be referred by our in field techs so at times it is necessary to have them go over. If you are happy to move forward with that we are happy to help set that up. Just send us a DM by follo

XfinityJorge

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11 minutes ago

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Severe intermittent packet loss and routing delays traced to Miami backbone node (be-33841-cs24.nota.fl.ibone.comcast.net)

Hello, For months I have been experiencing ongoing connection reliability issues, including intermittent packet loss, dropped connections, and severe ping spikes. To isolate the issue, I bypassed all Wi-Fi variables and hardwired my PC directly via Ethernet to my routing setup. Local network communi

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Hi there. @CarolnWbg ! I'm sorry to hear you're having trouble with your email groups. When you mention this started happening after the last upgrade, are you referring to the recent migration from Xfinity Email to Yahoo Mail? If so, that information

XfinityRichard

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13 minutes ago

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missing group email addresses that disappeared

I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the

Question

Thanks for taking time to post on our Xfinity Community Forums page, @sy2831. I'd like to do everything I can to help with the box rebooting. A couple of things you can do to isolate the issue further is checking the connections to the back of the bo

XfinityAbel

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14 minutes ago

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Random rebooting

Main box is rebooting at random and whenever we attempt to go to the XF-menu, to anything saved, or into streaming APPS. The bedroom box works fine. The Main TV works fine using SAMSUNG TV instead of XFINITY. It only reboots when it is on HDMI through the main box. I have added a UPS battery unit as

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Cancel service

I tried posting no luck

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Customer Service

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I sent the individual emails 2 days ago. Was probably 4 days ago (the 28th) that I first tried to send to my groups.,

CarolnWbg

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20 minutes ago

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missing group email addresses that disappeared

I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the

Question

Hi there, @user_5zz54g Thanks for reaching out to us on the Forums! I'm sorry to hear that you received an empty Xfinity mobile box. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee

XfinityRichard

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29 minutes ago

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FedEx delivered an empty box - no phone

FedEx came to deliver my phone today, the driver said to look in the box as it appeared to be tampered with and very light. No phone was in the box. I did not sign for it and the driver took the box and left. How do i get in contact with xfinity support to get a replacement phone delivered? I'm not

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Hello @user_8q2b4z, and thank you for sharing your concern on our Xfinity Community forums! We understand your frustration and appreciate you taking the time to share your feedback. We know how important NFL Network is to many fans, especially with f

XfinityCliff

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30 minutes ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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my Tivo edge with M card dont paier V58

Ineed you to force pairing my cable card getting error V58 card is active on my account

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Channels and Programming

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Hi there @user_4wbna3 , I'm very sorry to hear about this experience. I can certainly understand how frustrating it would be to discover that changes were made to your services after a call that was presented as a way to save money. I'd be happy to h

XfinityRichard

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36 minutes ago

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Slammed/ bait and switch on upgrade plan

"An agent called me to save $60 on my wifi, but instead executed an unauthorized plan change, deleted my legacy X1 Premier Pro + DP package, and downgraded my speeds without consent. I need an escalation to Corporate Customer Solutions to restore my pricing and channels." [1, 2, 3]

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Hi there @user_w3yfjj Thank you so much for reaching out on our Xfinity Community Forum. I can assure you that is not the experience we want for you as a valued Xfinity Customer. I'll be happy to assist. To get started, please follow the

XfinityDemetrise

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37 minutes ago

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Mobile Verification Never Recieved, Verification Team Said Everything Was Good

So ive only been with Xfinity internet for 6 months, after many offers we finally decided to take advantage of the free line. I started the free line and bought an iphone 17 pro max to go with it. The phone never came. This is now the third time that the "system" glitched and wouldnt generate the ve

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Thank you for your response, @user_cnvlzw . I truly appreciate you sharing your experience, and I sincerely apologize for the frustration you've encountered. Is there anything else related to your account or services that I can help you with today?

XfinityRichard

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38 minutes ago

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

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Thank you. I hope everyone who is responsible for this department will read your response as well.

user_cnvlzw

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41 minutes ago

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

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Make a complaint I need you guys to get it right NFL Network Disney whoever get NFL Network back on the network

user_8q2b4z

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43 minutes ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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Slammed/ bait and switch on upgrade plan

"An agent called me to save $60 on my wifi, but instead executed an unauthorized plan change, deleted my legacy X1 Premier Pro + DP package, and downgraded my speeds without consent. I need an escalation to Corporate Customer Solutions to restore my pricing and channels." [1, 2, 3]

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Customer Service

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