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@user_utuubz Thank you again for bringing this to our attention and allowing us to work with our partner teams to ensure we have the account corrected, and a notice sent to the collection agency. From there you should see your credit report updated a
Fraudulent practice by Comcast
I have had Comcast for years. I have internet and streaming service. But, for some reason, someone at Comcast create a 2nd account associated with my home address. I was unaware of the 2nd account which Comcast was using to double bill me for the same service. I have always kept up on the primary ac
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Hello, @user_w0w99j have you run a speed test https://speedtest.xfinity.com/ to check the connection to your modem? What have been the results and does it match your speed tier? Also, we offer a connection troubleshooting tips page here you can use a
Started Unicast Maintenance Ranging - No Response received - T3 time-out
Been having pocket loss or disconnecting from the internet at random times and some being for 12 seconds or more at a time. It went away for a little bit after talking with customer support a couple months ago where I asked them to roll back an update for my modem that some online forums have said c
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Hello, @user_7ex1db. We want to thank you for coming to the Xfinity Community Forum with your customer service concerns. I'm sorry to hear about the trouble you've had with addressing this issue, and I'd love the opportunity to help! Our team has a w
Complaint
I want to file a formal complaint against an Xfinity technician. His Custer service skills are severely lacking. I tried to speak with a supervisor but wasn't given an opportunity or did he provide his name. [Edited: "Personal Information"] is my ticket number which was closed and an escalation was
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Comcast email moving to Yahoo?
I've gotten several emails (from Comcast.com) regarding closure of Comcast email if I don't confirm I accept the new Terms of Service. I suspect spam.
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Xfinity App
Hole & wires left hanging out of my home for months and technician no showed and countless hours wasted w/customer service
Service is always going out in my area. Back in October i was told they were updating our Service and this update needed to be done or see rvice would get worse, it was fiber cable lines. I was one of the first houses being done. The technician drilled a hole through my wall from the outside in and
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Your Home Network
no still not working
Keep getting error message to tighten connection
Error message: RDK-03013 please tighten your cable connections
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Complaint
I want to file a formal complaint against an Xfinity technician. His Custer service skills are severely lacking. I tried to speak with a supervisor but wasn't given an opportunity or did he provide his name. [Edited: "Personal Information"] is my ticket number which was closed and an escalation was
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Customer Service
@4T6er I am in the same position with one of my Comcast email accounts-----I get the same message if I need to sign back into it. I haven't seen this question from anyone else yet, so I am escalating this to see if we can get some input from
Removal of email sign-in message 'A better email experience is now available for you'
I am staying with Comcast email and have no need to see this message each time I login. How can it be removed? Thanks.
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I need to cancel wifi
My apartment complex has installed wifi for all apartments so I no longer need Xfinity. How do I cancel?
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Your Home Network
Cannot access email
We are former xfinity users who kept our comcast emails. All has worked well for over a year and we could access both of the email accounts We had with comcast addresses. Today we were unable yo access either a count through our Samsung email app on our phones, it kept asking for password, but would
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user_8s3u75 Hi there! Thanks for using our Forums and our team is here happy to help with your request. You're in great hands and to get started can you send us a DM with your full name as well as address? To send a "direct message" / "private m
Cancel my service
My name is [Edited: "Personal Information"]. I want to cancel my home internet as of yesterday 2/25/2026. Please process my request and confirm back to me at [Edited: "Personal Information"]
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Forum account not wanted I created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to unsubscribe option that I can find. Thank you in a
Forum account not wanted
I created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to unsubscribe option that I can find. Thank you in advance!
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Cancel my service
My name is [Edited: "Personal Information"]. I want to cancel my home internet as of yesterday 2/25/2026. Please process my request and confirm back to me at [Edited: "Personal Information"]
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Customer Service
Cancel service
I would like to cancel my service Affective April 1st 2026
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Sign-In and Account Management
user_b4hx5u You would just need to update the primary email on your account. To update the primary email on your Xfinity account, sign in to the Xfinity app or the Account and Identity page, navigate to Account settings > Xfinity ID and security,
I want to delete a Xfinity email address
I want to delete a Xfinity email address [Edited: "Personal Information"]
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I think it may be time to change my services
user_clf2nk
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Billing Increase
I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?
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