Xfinity Community Forum

Need to return ipad

I was told my iPad would be free. I was charged $33 a month. It has never been op-ed. I tried to return it today. It’s past the 14 day limit. They will not accept it. The agent last night said all would be fixed if I return it today. Not true. I was lied to about the free iPad. I have copies of all

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Devices

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@user_98hzd4 Our team would love the opportunity to explore the current plans and promotions available for your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To sen

XfinityBradM

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10 minutes ago

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Cable tv

I have spent over 2 hours on the phone trying to revise my plan, retaining my current channels yet felt I deserved a loyalty discount for being with xfinity for over 35 years. I am left now with no channels other than 4,5,7,11 and 13. I have done much research and believe I am Platinum and deserve t

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user_4hxvgf, Hi there! Thanks for reaching out. I can understand why you’d be frustrated after dealing with repeated calls about the phone activation, roaming issues while traveling, and then spending more time trying to get help with your WiFi

XfinityGabriel

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13 minutes ago

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Good Will Wifi Pod Extender

I have had an insufferable experience with my first month here at Comcast Xfinity. Install of the internet was fine, but then I was harassed by (can only guess "Offshore") gentleman once or twice a day for 3 days asking me to activate my new phone, that I hadn't even received yet. After telling him

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I've been told twice that I have tickets, and I was just on chat right now, and I asked for a ticket to be made, and I was assured it was. Kind of crazy the ticket wasn't made a month ago when I first reached out, being told it was a bug. I'm also ho

user_04l8d0

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32 minutes ago

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Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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user_3tyea6 I appreciate you posting on our community forum to get support from our Digital Care team. Though I am heart-broken to see you go, you've reached the perfect place to get help managing your Xfinity account and services. I'll collect your

XfinityEmilyB

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32 minutes ago

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Cancel

I want to cancel my service. I have tried many times. I call and get sent to the chat. I go through the chat and sign in, but it only gives me the option to pause my account or move it. I tried to schedule a call and it gets a 404 error. I want to cancel immediately.

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Hi acesolotf! We appreciate you reaching out on our Xfinity Forum and being a customer with us. I certainly understand how frustrating this would be, and my team would be more than happy to further troubleshoot this App issue with you. For tr

XfinityAmira

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33 minutes ago

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TV Xbox

Apps on TV cuts out several times a day. I have reset the box each time.

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@user_asjtxb Have you gotten a chance to review your final month's statement for your Xfinity Mobile account for the breakdown of the charges?

XfinityBradM

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35 minutes ago

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Don't use this company

I paid my account in full both my wifi and cell. My wifi was paid and canceled end of April 2026 last day. I also paid my cell phone for May during that time in full, only to break my phone and disconnect my service with you on the 6th because of rude employees and I got my transfer pin and left. On

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user_04l8d0 Thank you for reaching out, and letting us know that you're having the same issues. Do you happen to know if a ticket has been opened for you to have your activation concern investigated?

XfinityMartyR

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36 minutes ago

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Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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Good Will Wifi Pod Extender

I have had an insufferable experience with my first month here at Comcast Xfinity. Install of the internet was fine, but then I was harassed by (can only guess "Offshore") gentleman once or twice a day for 3 days asking me to activate my new phone, that I hadn't even received yet. After telling him

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Customer Service

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Quite welcome @XfinityPaula !

EG

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39 minutes ago

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Frustrating experience moving internet

I am writing to express my serious frustration with the repeated and unexplained price changes I have experienced while trying to set up service at my new address. Here is the timeline of what I have been offered: • Initial offer: $50/month for 5 years (1 Gbps) • One week later: Increased to $70/mon

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@user_7zwvpq Thank you for reaching out. We understand how important it is to stay connected to your home network. The link below provides step-by-step instructions for viewing or changing your Wi-Fi network name and password https://www.xfini

XfinityOrlandoM

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40 minutes ago

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Internet

My password for router needs reset

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user_b84u6v Hello there! I'm sorry to read that our relationship is starting out this way. I know how vital it is to receive the promotions that are offered and to have a consistent experience. I would love to help out and try to get that deal back f

XfinityPaula

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42 minutes ago

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Frustrating experience moving internet

I am writing to express my serious frustration with the repeated and unexplained price changes I have experienced while trying to set up service at my new address. Here is the timeline of what I have been offered: • Initial offer: $50/month for 5 years (1 Gbps) • One week later: Increased to $70/mon

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Cable tv

I have spent over 2 hours on the phone trying to revise my plan, retaining my current channels yet felt I deserved a loyalty discount for being with xfinity for over 35 years. I am left now with no channels other than 4,5,7,11 and 13. I have done much research and believe I am Platinum and deserve t

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Customer Service

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Internet

My password for router needs reset

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Customer Service

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@gwnga I hope you see the post I added to this. We are going through the same issue. It is not okay to not get what you are paying for. I'm more upset with all the different things I was told, and it is boiling over. Nonetheless, if you call Disney

user_04l8d0

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46 minutes ago

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Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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Cancel

I want to cancel my service. I have tried many times. I call and get sent to the chat. I go through the chat and sign in, but it only gives me the option to pause my account or move it. I tried to schedule a call and it gets a 404 error. I want to cancel immediately.

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Customer Service

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I am having the same issue. I've been told three different stories of what's wrong and why this isn't working. Now I am being told it's never been a bug, but since they are renewing their contract, it hasn't been working at all. I've been on four dif

user_04l8d0

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50 minutes ago

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Disney plus subscription

I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.

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Good morning @user_2nkj73. Do your lines have dial tone when you pick up the phone?

XfinityRaf

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51 minutes ago

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Phone line not working

I lost my landlines on June 12th when Comcast was working in my area but my but landlines was never restored.

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user_gti03z I'm glad you were able to figure out the issue! Take care!

XfinityMartyR

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52 minutes ago

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Streaming blocked

I have subscription to both HBO Max and Criterion Channel, however, I can watch movies on either one, no Play or Watch button. Since both are not working I suspect Xfinity's security may be the problem. When I log in to my Xfinity app I go to Overview and then tap on Advanced Security. I takes a lon

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

54 minutes ago

to the conversation:

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Frustrating experience moving internet

I am writing to express my serious frustration with the repeated and unexplained price changes I have experienced while trying to set up service at my new address. Here is the timeline of what I have been offered: • Initial offer: $50/month for 5 years (1 Gbps) • One week later: Increased to $70/mon

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