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Mobile phone trade in help
In January 2026, I traded in my wife's IPhone 14 Pro for a new IPhone 17 Pro at a local Xfinity store. I was told I would receive up to a $700 credit towards the cost of the IPhone 17 Pro if I sent her old phone to Assurant for their evaluation. I sent her phone using an XFinity US Post Office label
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Devices
@XfinityAmandaB This usage is not true. I believe Xfinity does it to force people into buying higher plans, which I won't do. Moving to Optical Fiber. I am already tired of this.
Disputing $100 Jan Overage - 11 Months Under Cap"
URGENT Billing Dispute: $100 Jan Overage Wrong - 11 Months Under Cap 2-person home usage: Apr-Nov '25: 750-1100GB/mo (0GB over) Dec '25: 1352GB (123GB over) Jan '26: 2128GB (899GB over = $100 charge) Feb '26: 675GB (0GB over) Mar '26: 630GB (0GB over) Jan spike anomalous vs baseline. 2+hr phone/chat
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A standard "this site can not be reached". Possibly a scam, which is why I wanted to check with Xfinity. The base url is xfinity.my.prepaidcenter.com
Very disappointed
Just FYI, not being able to get my question resolved via your super un-helpful AI, after repeatedly requesting a representative to finally be told that at 7am, call volume is off-the-charts and wont be able to help, really makes me want to switch providers. I received a promotional offer for a prepa
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@XfinityAngie Hi Angie, I'm coming back now spurred by an all-day outage at my location. There has been no explanation and no update since the last text I received from Xfinity several hours ago, and the problem lasted from early this morning to wit
Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
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Thanks for your response. The issue with the static online was being caused by Ooma. Once it was disconnected and reconnected, the possibility for the fix may have been generated by simply the shut down and restart of the Ooma system. A
Static on Panasonic phone system via Ooma
On or about 1 March, my five year old four phone Panasonic system hooked up via Ooma started and continues to have static when picked up or when using the speaker phone button. I have just bought a new Panasonic phone system but it has the same results. I have an Arris Surfboard modem SBG7400AC2 on
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Thanks for taking the time to reach out through the community forums, user_s3m5aa. Sorry that you've been having so many issues with your upload speeds. You've come to the right place for help, and our team would be more than happy to look over the a
Low Upload Speed -- Intermittent Issue Turned Constant | Reprovisioning?
I've been on and off of the phone with xfinity over my internet issues for over half a year at this point, but it just seems to continue getting worse. Used to be an occasional upload issue, a bad day here or there, but these last few weeks its been every day. We previously had an issue where our ph
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I am having the same issue. Every time I click activate it says the same thing. I just updated from peacock to peacock plus. It says activation required but which I click the banner it says an error occurred. Sometimes I get a page that say 400 cooki
Something unexpected happened Please close this pop up and try again. If the problem persists, try again later. ACTIVATION ERROR
Getting this error when activating Peacock, Hulu and Disney as a part of my 1 gig plan. Its been more than 48 hours. How can I resolve this?
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I am looking for a technical visit to my home in order to add a hard cable to new room (additional modem will be supplied)
I am looking for a technical visit to my home in order to add a hard cable to new room (additional modem will be supplied). Can you help to schedule a visit
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Your Home Network
Thank you for sharing. We are glad to further help you here, @user_1859d0. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the
Outage credit issue
Hello, last week I had three different instances of outages, including all of Tuesday, parr of Wednesday, and another outage Friday, but I was only able to claim one credit. Please assist me in receiving compensation for all of the outages. Thank you.
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I went through the status center, though I also asked assistant and was sent to the same page.
Outage credit issue
Hello, last week I had three different instances of outages, including all of Tuesday, parr of Wednesday, and another outage Friday, but I was only able to claim one credit. Please assist me in receiving compensation for all of the outages. Thank you.
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You would think that it would just be whatever channel the old fanduel channel was which in Muskegon is channel 25
DSEN The New Detroit Sports Network Xfinity Channel Number
When will this new sports network the Tigers & Red Wings announced appear on our Xfinity channel guide. The app for DSEN popped up on Roku today
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@EG yes. I hold it until the lights on the back blink.
Factory reset not working
I have tried to factory reset my modem. It simply restarted the router.
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@user_t8t0ck My team can help you with your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar
Xfinity internet
I have to call every month about the same thing. Xfinity internet tries to charge me $81 when my bill is $65 and even when it’s in writing that a Xfinity employee told me my next bill $65 the next person won’t honor it. Poor rating do not get Comcast Xfinity not worth the headache they will keep try
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@user_firvtv Do you remember how they fixed it? I’ve spoken to 5 different agents over chat on the phone and none have any solutions.
The Wifi tab on the xfinity app is missing, I can’t access my router settings.
I can’t access my router settings on the xfinity app, the wifi tab is completely missing, the only tabs I have are the overview tab and the account tab. I have no way of adjusting my router setting now that you can’t simply adjust them on the computer anymore. I’ve been googling around for solutions
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Constant high ping/latency on PS5 using ethernet and WIFI
As title says. I am experiencing high ping/latency on all games on ps5. I have the xb8 modem and the 2Gig plan. I have TP Link Deco mesh acting as a router connected to the Xfinity modem via Ethernet and have bridge mode on and checked with their support team and everything is good from their end. I
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Your Home Network
Same issue here, Didn't know I was buying an issue. May have to take it back and reinstate my old phone.
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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App issues
I recently activated a new modem .. Been about a week now but still can’t see the Wifi Tab in the xfinity app to manage the modem etc .. spoke to 5 different agents all said different things and nothing fixed it.
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Xfinity App
I have still not received a follow-up. Who do I need to escalate this too? This is getting ridiculous.
user_fwnbad
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Support issue along with very inadequate customer service.
I have been having an issue with my line to where I get an, "Invalid US Number" error on multiple authentication sources. I am also unable to actually receive any kind of 2 factor authentication. This is very frustrating to deal with. On top of that, I sat on the phone for 42 minutes in-between hold
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