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The troubleshooting is a joke. @Xfinity tech, look we all did the troubleshooting you said, stop giving us a runaround. "Check this, check that, are you using x1 or an app" dude enough. Give us some real help here. There is clearly an interface iss
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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user_ewmvns - Our team can help! You can reset your password at xfinity.com/password. If you know your password and just want to update it, you can do so at xfinity.com.
Keeps asking for IMAP password even after I’ve entered the correct password
On my iPhone, it Keeps asking for the IMAP password even when I enter the correct password. Mail works when I’m using celllular data but prompt comes up constantly when I’m using WiFi. Also message also come up that Comcast is not available.
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user_hiwidh Thank you so for letting us know about this line. We do have to get some more information to help get the line addressed for you. You can also use the steps on our report an issue page to help get that line reported without waiting around
down cable line
the cable line connecting our home to the main line over the street has come loose from the storm. it’s now hanging down and sitting on top of the car in the driveway. please send a truck to tie it back up. thanks.
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down cable line
the cable line connecting our home to the main line over the street has come loose from the storm. it’s now hanging down and sitting on top of the car in the driveway. please send a truck to tie it back up. thanks.
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Customer Service
Hello, Eric0316. Thank you for reaching out to us here for help. Let's take a closer look and work together towards a resolution. If you could please send a direct chat message with your full name and complete service address to “Xfinity S
Emails from one specific sender not being received.
I have stopped receiving emails from quickbooks@notification.intuit.com. I have been receiving these monthly for several years without a problem, but around three months ago they stopped. The sender confirmed they were still sending them. I use Outlook, but have been checking for them also on the xf
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Thank you for clarifying that @user_pu8jog! Could you please send our team a direct message with your full name and full address? Our team will need to take a deeper look at both accounts. To send a "Direct Message" to Xfinity Support: Click "Sign In
two different plans on the same account?
I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.
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Cancelling Internet Service
I wish to cancel my internet service. My name is Donna Durrett and my address is 239 Edgewood Ave APT D14 Pittsburgh Pa 15218
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Your Home Network
user_es0u2u - You've reached the right place for help! If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the c
All of my emails did not migrate to yahoo
My spouse also had Comcast mail. He had many documents attached to emails and they did not migrate. HELP.
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user_h96m5g Are you by any chance seeing any service interruptions or planned maintenance in the Xfinity app? Are the slow speeds happening no matter the activity(gaming/streaming etc)?
Slow Speed since planned outage 12/15
Ever since the planned outage on 12/15 we have had incredibly slow speeds. We pay for a gig and get 250 mbps direct from the modem. What's going on?
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Everything is now mysteriously working again. Which is very strange since no changes to my system have been made
is there a problem with email
for the last few days i am not receiving emails which is very unusual
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yes, I logged into the same email. which now shows two accounts at the same address. Is there a way to fix this?
two different plans on the same account?
I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.
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user_pu8jog - No, a new account number is not generated when you change your plan. To confirm, did you log into your account to make changes?
two different plans on the same account?
I just upgraded to 1 Gig speed, but now I see two different "active" plans for my address. How can I remove the old plan to make sure I'm not charged for both? I want to keep the new 1 Gig plan and close out the previous one.
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user_9hvntw Is your fire stick currently updated since the others are working with no issues?
Issue with xfinity stream app - location and subscription required
When using my new fire stick with xfinity stream app in my house on my home WiFi I am unable to view local channels to - get two different issues 1) location issue 2) subscription required issue. I do not have issues with my other two fire sticks in same house running the xfinity app. I have tried a
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Hello @user_xmyb9i, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Worst service
[Edited: Forum Rules] They took out twice for a bill that I was already paid and then tried to gas light me and tell me that it’s for a bill that was due on the 7th it is the 22nd and it was more then what my current bill was for. Right before the holidays and then they keep closing my ticket for a
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I really appreciate those details! Did this recently start happening? Have you sent any troubleshooting signals using our Xfinity app?
Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
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Thank you for reaching out to us @David208! We’d love the opportunity to turn this experience around. Could you please send our team a direct message with your full name, previous full address, and current full address? To send a "Direct Messag
Two accounts?
I have called customer service numerous times and have got nowhere with them. I moved recently and the first person I spoke to set me up with xfinity internet. I already had mobile at my old address with no internet, but got internet at my new address and was told they would transfer my old account
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It happens on all devices. I have tried factory resetting the router and tightened up all the cables and straight them out I really can't figure out why this keeps happening
Unstable Internet (wifi and ethernet)
My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax
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Make sure your ethernet cable's one end is plugged into WAN port of router and the other end is plugged into port 4 (red-stripped) of XB-T (in bridge mode)
user_0b34vv
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New xb8-t: LAN ports disabled in bridge mode?
Hey there - have a brand new xb8-t and am attempting to use an Asus BT10 mesh router. When I place the xb8-t in bridge mode, no LAN ports provide internet. I have confirmed with via the router connection and also by connecting a PC to the modem directly via Ethernet. If I understand correctly one po
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