Xfinity Community Forum

Request to remove TV service and keep internet only

Hello! I currently have Xfinity internet and TV service, but I want to cancel my TV service and keep my internet. I’ve tried making this change through my online account, but I can’t figure out how to remove TV from my existing package. Could an Xfinity support representative please help me switch t

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Customer Service

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@Patrick_L, we wouldn't be able to determine that without a technician. A technician must visit the home to confirm whether the work is possible. The visit does not guarantee the request can be completed. If you could send our team a direct message w

XfinityChelseaB

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4 minutes ago

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Previous Customer Question About Existing Coax Line

I wanted to use the existing coax line that is run to my room, but it's connected behind the restricted access panel and not the customer access panel. I was searching on what to do and the answers vary, with the main answers being that Xfinity will charge 100 dollars as a service fee and label it a

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Lost phone service after activating iphone 12 mini (from iphone SE)

Got iphone 12 Mini activated (I think), but no phone service on either that or the old Iphone SE 3rd generation now. Can't even use phone through Mac Air because of this situation. No internet now on SE, but do have internet on 12!

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Devices

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Great! I hope they are able to assist you further @user_7sly0a.

XfinityDemitrius

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5 minutes ago

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Personal email blocked from sending to comcast.net

Emails from my personal gmail to comcast.net addresses have been blocked for the last 5 days. I saw the message below in another thread and called CSA. The tech could not find a block on my email address and suggested I call Google to see what is blocking on their end. I would be very surprised if G

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Received a test an email today from Xfinity, both stating that my appointment (scheduled for 12/31) had been canceled, but if I'd like to reschedule within 72 hours I could do so.

user_a9hue6

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11 minutes ago

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Uncorrectable errors and Critical messages in log

Had this issue about 6 months ago, cleared up but is back again. We lose layer3 during the day and have to power cycle the modem (Surfboard S34), I say layer3 because the connection indicator light on the modem shows connected but there's no IP traffic coming from upstream. Looking at the status I s

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@sgeneris, We cannot speculate on what may or may not be received for apply. We recommend applying to check for eligibility at https://www.xfinity.com/califeline. You can learn more about the program by visiting our 'California LifeLine Home Broadban

XfinityDemitrius

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15 minutes ago

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California Lifeline Broadband Pilot

I have both Mobile and Internet plans with Xfinity, I am eligible for the program, under which I get $30 credit for the combination. I know I get a discount for my Internet plan, but AFAIK I am not in tn the program. I would appreciate it if a support person here checks and lets me know my status an

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I'm trying to pay my bill it not working on my other phone

user_8m65u5

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19 minutes ago

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Bill pay

How do I pay my bill on line? It has changed?

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Thanks, I have submitted a request to spa.xfinity.com.

user_7sly0a

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20 minutes ago

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Personal email blocked from sending to comcast.net

Emails from my personal gmail to comcast.net addresses have been blocked for the last 5 days. I saw the message below in another thread and called CSA. The tech could not find a block on my email address and suggested I call Google to see what is blocking on their end. I would be very surprised if G

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Hello Xfinity Seth, yes the portal shows duplicate incorrect text numbers regardless of which computer I log into the portal from. Happens on my home pc as well as my work pc on different network.

user_cgg467

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23 minutes ago

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I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.

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Hi there, @user_f2j8s7! Thanks for taking the time out of your day to make a post. I am sorry to hear the packet loss has persisted. I can help to move things forward from here. We will check on the maintenance ticket and for any construction tickets

XfinityRay

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23 minutes ago

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Packet Loss - No Resolution

For the past 1.5 months my household has been dealing with a lot of packet-loss. We get roughly a consistent 2-3%. This can become extremely troublesome if in video calls, voice calls, gaming or anything that requires a real-time connection. You'll notice a lot of voice dropping and connection issue

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user_vf6za3 We are glad to hear this has been resolved, and do appreciate your feedback about the overall process. We will use this feedback as an opportunity to improve in the future. Is there anything else we can assist with at this time? &nb

XfinityShawn

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34 minutes ago

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ubject: Xfinity Stream App No Longer Casting to My Second-Home TV

I have been successfully casting programs to the TV at my second home using the Xfinity Stream app for several months. Today, although I can still view channels on all these devices, both my Android tablet and phone have stopped casting shows from the Xfinity Stream app to the TV. To clarify, this i

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$200 gift card signing incentive

changed to Xfinity about 3 weeks ago. They promised a $200 gift card upon signing for a 5 year no contract plan that was going to show in my email. Never received, or seen the $200 gift card.

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Network

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Disable ipv6

Need to know my default gateway to sign in and disable ipv6

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Sign-In and Account Management

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@XfinityVianney Hello, thanks again for replying. There seems to be a misunderstanding, I would just like the cabling to be disconnected from the restricted service box to be used for an OTA antenna, and that's it. Nothing to do with interior cable

Patrick_L

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39 minutes ago

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Previous Customer Question About Existing Coax Line

I wanted to use the existing coax line that is run to my room, but it's connected behind the restricted access panel and not the customer access panel. I was searching on what to do and the answers vary, with the main answers being that Xfinity will charge 100 dollars as a service fee and label it a

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Urgent: Xfinity Mobile Unlock Issue – Conflicting Device Payment Claims & Double Billing

Hi Xfinity Team, I need urgent help resolving my mobile number unlock/transfer issue. I’m paying for mobile service with both Xfinity and another carrier, resulting in duplicate expenses. Xfinity claims device payments are pending, but my account shows the device is paid in full, and representatives

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Devices

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Goo day user_le7tu0 👋 I'm glad you came to us with the trouble you've been having in getting your recently purchased Apple Watch activated and I'm sorry what you detailed for us has been your experience so far. More than anything we'd love to make t

XfinitySeth

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48 minutes ago

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Escalation needed

I purchased an Apple Watch from Xfinity. It has cellular ability, which is why I got it… however, when I try to activate the line on Xfinity. It fails everytime and customer service has been awful. They seem unknowledgeable, irritated, and happy to run the clock without finding a solution. I’m exhau

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Pathetic, incompetent, dishonest, disgraceful and uncaring. I’ve been promised calls from Support that were never made. I’ve been told repeatedly that my issue has been resolved when it hasn’t. I’ve had my support tickets closed out mult

User_AL2022

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49 minutes ago

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DVR Doesn't Allow Rewind or Fast Forward

I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.

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Thanks for responding. I do not recall if I applied or not. This is what I want to find out: I need to have my account checked . If I am not in the program, what would be the difference from what I currently pay? THEN I will apply.

sgeneris

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50 minutes ago

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California Lifeline Broadband Pilot

I have both Mobile and Internet plans with Xfinity, I am eligible for the program, under which I get $30 credit for the combination. I know I get a discount for my Internet plan, but AFAIK I am not in tn the program. I would appreciate it if a support person here checks and lets me know my status an

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Hey there, @user_75bc47, thanks for reaching out through Xfinity Forums regarding your HBO Max subscription. Your HBO Max subscription doesn’t necessarily include the same live channels as an Xfinity TV package. Are you looking for TBS, TNT, an

XfinityJeniece

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50 minutes ago

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hbo max

I have HBO max just got it a week ago. How come i dont have TBS or TNT or any sport channel ?

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Service suspended despite Oct 28 payment arrangement — need a case opened

Internet suspended today despite a payment arrangement scheduled for Oct 28 — asking the digital care team to open a case.

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Customer Service

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