Hi @user_now5qx,You should be able to split your bands in the Xfinity app. Just head to the Wi-Fi tab, select" Wi-Fi password", and click "Edit Wi-Fi settings" at the bottom of the pop-up window. You'll then see split bands at the bottom which will a

Hi there, @user_1phfoe. Thanks for reaching out to us here on the Community Forum and sorry to hear your touch screen is frozen. We have some great tips to help troubleshoot this particular problem at this link : https://www.xfinity.com/support/artic

Good morning @user_nyreakWhile we’ll need to access your account to confirm the details, we should still be able to assist with getting you access to your Peacock benefit despite the 90-day activation window having passed. Please send us a DM

I’m unable to receive Xfinity promotions since my credit bureaus were originally frozen. I’ve unfrozen all credit bureaus but Xfinity states my credit remains ineligible. I’ve been with Xfinity for over 20 years without missing a payment. Please help

Hi @user_e9z13x,Now is a great time to review your plan to ensure that you are in the right fit for your needs. I find that many customers aren't aware of the many plan options we have channel lineup wise. Have you already reviewed our channel lineup

Hi there, @user_3135go. Thanks for reaching out to us here on the Community Forum. Sorry to hear there was trouble with your service that caused you to cancel. We can check on the status of your account. Please send a direct message to us including

user_46650k, Hi! Thanks for reaching out. I can undersand the concern with everything you’ve been going through including your health and being unable to work. I can also understand how important it is to keep your service connected, especiall

Hi @user_km5u8x,I hope your account security concerns have already been addressed as I know email has become quite integral to our lives. With that being said, once you have migrated to Yahoo Mail, yahoo support would be the group that could assist y

Apparently speeds are back to good today, go figure when I start to complain after days of dismal speeds they are good again, at least up to 7:30 this morning. What is frustrating about this when looking into it it's always the owners equipment, oh

user_xpypuo Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your speed. There's a few things that can impact your speeds. Let's take a look, and see what's going on. Please send us a Direct Message with your name and ser

Greetings, @user_z92g2b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Xfinity Pro Wi-Fi Boost evaluation,

user_8vq3bp If you are trying to access apps on the X1 box without our internet they wouldn't work. You would get a message saying add our internet service to access the apps on the X1 box. Our TV boxes aren't designed to operate the online portion o

@user_46f973 Thanks for reaching out to us. We do apologize for any issues you're having with your Rcs messaging. Other users who have the same concerns stated they've uninstalled and reinstalled the Google messenger which has cleared their issues.

Good morning @user_30e128, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the experience you are having, but you have come to the right place for assistance. Do