Xfinity Community Forum

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I did not receive any email that I saw. My email is a university email that has strong firewall filter so I can’t say whether or not it was ever sent. The modem is in the only place in the entire apartment where the connection is supported. It had to

user_7njonx

commented

57 minutes ago

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My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

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make a payment in person

I was trying to make a payment online but received a message that "you'll need to make a payment in store". I've been a customer for 16 years. Could you look into this? Thanks a lot.

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Customer Service

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Cannot find my mobile plan in app

I cannot find my mobile account info in my xfinity app. I am assuming that the info is with my past address. Please help me consolidate my account to the current address.

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Plan

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MeTV and H&I will not load

MeTV and Heroes & Icons channels will not load on my X1 box in North Fulton. This has happened multiple times in the past.

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Channels and Programming

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Hey there user_mvpmp0, thanks for taking the time to post here on the community forums! Comcast renewed their agreement with E.W. Scripps and all channels they carried should have been restored. Are you receiving any error codes or messages when tryi

XfinitySean

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4 hours ago

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Loss of Channel 7 (ABC) Denver Colorado

I was gone from March 31 through April 13. On April 14th, I was dismayed to see that Channel 7 was no longer part of the Xfinity package I have purchased and am still paying for. There are many programs on ABC that I am missing. A number of my friends are unhappy also with this development. Please d

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Thanks for clarifying, user_7njonx! Is the modem located in the most central location in the home (as much as possible depending on coax outlet locations throughout the home)? It's definitely odd that your account would show a WiFi extender if you ha

XfinitySean

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4 hours ago

to the conversation:

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U

My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

Question

Hello @user_evxg0k! You have come to the right place for help! To make sure I understand correctly, did you move your modem to a different room inside your home, and it stopped working, or have you transferred your service to a completely new address

XfinityQuemekia

commented

4 hours ago

to the conversation:

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Horrible customer service

I moved and move the modem and I need to know how to get it to work

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Horrible customer service

I moved and move the modem and I need to know how to get it to work

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Sign-In and Account Management

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@XfinitySean there’s dead zones. When I’m on the WiFi it works and it works great but if I’m say in my bedroom I can’t do anything and have to go to the kitchen, same with some adjacent areas of my living room. Because I’m partially underground, not

user_7njonx

replied

5 hours ago

to the conversation:

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U

My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

Question

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@XfinitySean the signal etc is actually good but I have dead zones around my apartment…and if my internet doesn’t work then nothing in my phone works because it’s a smartphone. So I can’t for example use my internet or text or call from my bed, but

user_7njonx

replied

5 hours ago

to the conversation:

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U

My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

Question

Greetings @user_b60e66, and thank you for reaching out to us using our Xfinity Community Forum. An unexpected jump in your mobile bill is definitely alarming, and that is not the experience we want anyone to have, especially on a fixed income. We wan

XfinityMelinda

commented

5 hours ago

to the conversation:

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Fixed Income Senior Bill Spiked HOW

Asap why did my mobile bill plan jump from 21.00 Monthly to now owing over 1, 000$ ? The phone is paid for. On fixed income what did I inadvertently sign up for. I can't afford to pay thus bill.I need explanation/ help, asap

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Hey there user_7njonx, thanks for taking time out of your day to reach out here on the community forums! I'm sorry to hear you're running into issues with both your internet and mobile service. You're in the right place for help! Can you provide a li

XfinitySean

commented

5 hours ago

to the conversation:

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3

U

My internet is awful and so is my mobile service

I recently moved to a property that is contracted by Xfinity but my unit is in the basement. I was forced to get the fiber glass internet because nothing else worked here and now I get splotchy service, my account says I should have a complimentary wifi extender but the technician did not leave one

Question

user_3ym1ww, Thank you for reaching out. If you have an Android device, you can find detailed steps here https://www.xfinity.com/support/articles/android-device-xfinity-wifi. If you have an Apple device, those steps can be found here https://www

XfinityVianney

commented

5 hours ago

to the conversation:

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Wifi

How to get Xfinity WiFi on my phone

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I also am very annoyed about Comcast cutting off the NFL Network channel. I will consider changing providers if this situation is not resolved. Comcast charges almost $300/month and they can certainly afford to have a channel on that a lot of people

user_azrfqr

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5 hours ago

to the conversation:

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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@user_vg40qz Sorry for the late reply. The notification was sent to the new Xfinity/Yahoo account that I don't check. Anyway, shortly after I asked my question here, XM announced two new plans: Mobile Plus and Mobile Select. They both offer unlimit

camedia

replied

5 hours ago

to the conversation:

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Are "Premium Unlimited" and "Unlimited Premium" two different mobile plans?

I just upgraded one of the lines to "Unlimited Premium" from "Unlimited," and the confirmation email says 50 GB/mo of high-speed data, reduced speeds after 50 GB 15 GB/mo of mobile hotspot data, reduced speeds after 15 GB HD streaming with 720p video This is different from the Premium Unlimited plan

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Hello @user_m31wou thank you for reaching out on our community forum! I know how important it is to make sure your services are working correctly. I would love to take a look and see what may be going on. Please send us a direct message with your fu

XfinityAbby

commented

5 hours ago

to the conversation:

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TV is disconnected

There was an xfinity guy in our yard today and now we have no TV. Why did he do that?

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TV is disconnected

There was an xfinity guy in our yard today and now we have no TV. Why did he do that?

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Sign-In and Account Management

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user_kt816x, hello there and thanks for reaching out. I apologize about the experience you and your mother had trying to get service set up. I can absolutely understand how frustrating it must have been after multiple phone attempts and then taking t

XfinityQue

commented

6 hours ago

to the conversation:

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Unacceptable customer service

I am trying to establish service at my mother's new address in Middletown ct. We have tried multiple times via phone with no luck. Today we went to the store on Washington street for assistance. They had no clue what they were doing. Couldn't get their ipads to work, scanned my mother's license 10 t

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Unacceptable customer service

I am trying to establish service at my mother's new address in Middletown ct. We have tried multiple times via phone with no luck. Today we went to the store on Washington street for assistance. They had no clue what they were doing. Couldn't get their ipads to work, scanned my mother's license 10 t

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Customer Service

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Thank you for reaching out to our team. I will be happy to look at the provisioning on your device from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click "Sign In"

XfinityJohnG

commented

6 hours ago

to the conversation:

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CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan

CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio

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