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Deposit assistance
I am a new customer who successfully linked a checking account to AutoPay at signup, but a $125 deposit was still added to my billing statement.
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Billing
Need an actual person or chat bot to talk to
This ask a question is not what I need
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Your Home Network
Move-in conflict/tenant turn issue
Hi Xfinity Support, I am a new tenant and I moved into my apartment three months ago (I was using another internet provider until now). Today I tried to set up a new Xfinity service, but I received an email saying my information was linked to an existing account. I have never had Xfinity before. Thi
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Your Home Network
Please cancel my appointment
I no longer need the appointment for 10/18 at 9-11am i will not be home so please do not dispatch technician to my address.
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Customer Service
You understand, right, that rewards selling out is one thing, but being unable to access them in the first place and thus not even having a chance to get the rewards is another thing.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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An update for anyone else considering the Now service or in a similar situation. In the end, I received no resolution to my issue. Made it as far as to a corporate customer support escalation and they were of no help either. All representatives po
NOW Internet modem never received — no tracking after 3 days
I ordered Xfinity NOW Internet on Sept 25th. My card was charged right away and I received an order confirmation number. Since then no modem, no tracking number, and no useful update. I have now dealt with customer service representatives via online chat, phone support, and an Xfinity store. The sto
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Thanks for the promot reply. I have had a couple of issues with internet last week that got resolved after rebooting the modem, I cannot tell if they are related to this.
Damaged underground utility enclosure
A handhole with coaxial cables in it is open outside of my house. Need help fixing it
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user_myzznu My team isn't able to make payments, but we can check your account to see why you're not able to make anymore payments. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) i
Service suspended
I put $97 on my bill yesterday and I have the rest of the $80 towards my bill to make it $169 but it will not accept my payment of $80. How can I pay the rest of my bill off?
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A rendering error occurred: Cannot read properties of null (reading 'fields'). still occurring 5 days later with the Member Benefits. No valid response from your AI customer service bot. It looks like the change to yahoo email and some other
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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my phone should’ve never been shut off. It took me from 10 o’clock in the morning till 10 o’clock at night to try to figure this out I went to the Comcast Xfinity Department at the store and the lady on the Comcast Moble billing. Department was on th
Horrible Customer Service
If I could rate Xfinity/Comcast, it would be an F-. My daughter is terminally ill and a former St. Jude patient. At a time when our family is already dealing with more than most people could ever imagine, dealing with Xfinity’s customer service and billing department has been an absolute nightmare.
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I was on a payment plan Paid They shut my service off and on three times today I had technicians telling me my phone was gonna be restored and then it wasn’t Restored then it wasn’t restored and then I was rerouted 25 times today from technicians tel
Horrible Customer Service
If I could rate Xfinity/Comcast, it would be an F-. My daughter is terminally ill and a former St. Jude patient. At a time when our family is already dealing with more than most people could ever imagine, dealing with Xfinity’s customer service and billing department has been an absolute nightmare.
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To properly assist you, we will need some account information best kept private. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top ri
Request to remove collection account
I paid an account that was in collections in full. The account showed a balance of $234 which I paid in full in person last month. Is there any way this could be removed from my credit report? Please and thank you! [Edited: "Personal Information”]
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user_p6w7ps My team can help. Are you currently experiencing any service issues due to this or no?
Damaged underground utility enclosure
A handhole with coaxial cables in it is open outside of my house. Need help fixing it
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Hello, we are here to help you, and happy to do so. I see you sent us a DM already. We will continue there.
URGENT - BE BETTER XFINITY - URGENT
I've now been working on this issue for over 12 hours and the agent on the phone is now telling me that they are getting an error and can't send me a new box. And that they have no technicians available. I'm a flight attendant and don't know when I'm here. I had to take today off to get this fixed a
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No internet for 3 days
There was a planned outage on Thursday night for network improvements, and ever since then, I have had no service. I tried calling Xfinity, but I haven’t been able to speak with a live representative because the outage is still ongoing. The only information provided in the outage message is that the
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Your Home Network
Xfinity is a ripoff. It’s so overpriced and they won’t negotiate
Help with security system
I’m a 12-year Xfinity Home customer on legacy hardware and legacy pricing. My system still depends on the old Netgear WNR1000 security router. I understand newer systems no longer require it. I’d like to discuss migrating to supported equipment and current monitoring pricing.
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Thanks. I’ve checked the accessible connections, but the intermittent disconnections continue. I need a technician to inspect the coax wiring and signal levels. Could an official Xfinity employee please help schedule a service appointment? The automa
user_cy2dh7
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Need technician: intermittent loss of cable sync, downstream −20 dBmV, chatbot won’t schedule
My Internet disconnects few times daily for several minutes, then recovers automatically. My Hitron CODA56’s downstream/upstream lights blink during the interruption. There is no Internet outage in my area. Latest modem readings: downstream power −12.3 to −20.0 dBmV; higher-frequency downstream SNR
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