Xfinity Community Forum

@user_5gl49a To pay a past due bill for your Xfinity account, you can follow these steps: Say “My Account” into your TV voice remote to make a payment through your TV Box. Visit xfinity.com on your computer or mobile device. If you

XfinityEva

commented

14 minutes ago

to the conversation:

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U

Pay my bill

I'm trying to pay my past due bill

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If the total rate you were paying for your bill included multiproduct discounts that have changed @user_crlv6a , then the amount charged for taxes and other fees would have been based on the amount paid 'post discount'. While the base rate for servi

XfinityCliff

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19 minutes ago

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Taxes, fees and other charges

The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific

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U

Need a pin

To release the phone thats locked

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Devices

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Thanks for posting on our community forums, Forecastdude. I understand how frustrating this is, especially when you’re traveling and need reliable email access. Since Live and Gmail are working, this appears specific to Outlook. When signing in

XfinityDilary

commented

22 minutes ago

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Surfshark doesn't work with xfinity email

When traveling and trying to retrieve email using Outlook my [Edited: "Personal Information"] email does not work yet live and google mail work fine. Also constantly getting sign into your email account and even w right credbientals fails. Very frustrating as travel outside the US and getting email

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Hello @Bills.nashes1! Thank you so much for your loyalty over the last 25 years. We truly value having you in the Xfinity family, and I am so sorry to hear about the frustration these reboots have caused. It’s definitely not the experience we w

XfinityQuemekia

commented

30 minutes ago

to the conversation:

0

BN

3rd party apps shutdown and rebook frequently while watching shows

Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha

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How do I cancel my service?

I can't find where and how to cancel my service. Please assist me.

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Your Home Network

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Pay my bill

I'm trying to pay my past due bill

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Sign-In and Account Management

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Thank you for posting on our community forums, user_8ac859. I’m sorry to hear you’re considering canceling. You’ll certainly be missed, and I’m happy to assist with next steps. Could you please send our team a Direct Message w

XfinityDilary

commented

41 minutes ago

to the conversation:

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Cancel internet

I would like to switch my internet to Att. They have a great deal going on right now. I think it will be cheaper for me in the long run.

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U

The fees are based on my telephone plan, which has not changed.

user_crlv6a

replied

43 minutes ago

to the conversation:

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U

Taxes, fees and other charges

The Federal Universal Services Fund, and the local Franchise Fee have not changed, yet the charges for each have increased significantly on my latest bill, from $1.48 to $2.92 and $2.79 to $3.32 respectively. Also, the State Communications Tax has not increased, but the charge has increased signific

Question

Hey @user_u7714s, Thank you for visiting our official Xfinity Forums Community support page. You should be able to use any XR remote with the set-top box regardless of the set-top box status. Please follow the steps listed on our 'Pair, program, and

XfinityDemitrius

commented

43 minutes ago

to the conversation:

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Unable to turn on flex streaming box

How do I turn on the flex box without the remote? I keep unplugging and re plugging the device and itll turn on for a few seconds then shut off. Itll have the “Hello” pop up, but cuts off after shortly after. I had to replace my remote because the other one was lost, but unable to pair the new remot

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Cancel internet

I would like to switch my internet to Att. They have a great deal going on right now. I think it will be cheaper for me in the long run.

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Customer Service

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Where are my emails

I logged in along with all verifications but still can’t get to my emails.

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Email

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I do apologize for the inconvenience, @JayRodz413 let's get you account pulled up so I can see why it was active then disconnected again. You came to the right place to get to the bottom of your concerns. Can you please DM me your first and last name

XfinityRichard

replied

51 minutes ago

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J

I need help

I made a installment plan plus I paid 50 dollars to restore service. The service restored for 1 day and now its disconnected again and telling me to pay another 50 dollars

Question

I would be happy to look further into any orders open on the account from our end. I would need you to send over that direct message with your information in order to check on that for you.

XfinityJohnG

replied

52 minutes ago

to the conversation:

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U

2 No Shows in 2 Days

Yesterday my technician did not show up for my confirmed appointment. So after scrambling to make arrangements for work today, I rescheduled for a new appointment today. No one showed AGAIN, and when I contacted Xfinity they said that I cancelled the appointment. I NEVER CANCELLED! I never even rece

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J

Well it was connected the day I paid, which was Saturday, now its disconnected again

JayRodz413

replied

54 minutes ago

to the conversation:

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J

I need help

I made a installment plan plus I paid 50 dollars to restore service. The service restored for 1 day and now its disconnected again and telling me to pay another 50 dollars

Question

You are most welcome, @user_6ntbev I'm happy that we were able to get your question answered. Are there any other service or account concerns I can assist you with today?

XfinityRichard

replied

55 minutes ago

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Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod

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Okay thank you so much for your help

user_6ntbev

replied

56 minutes ago

to the conversation:

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Gift card incentive not received

I have tried chatting with an agent , I have tried speaking to an agent on the phone who told me it would come through my email, I have been sent to an incentive tracker that supposedly could not find my account number. All I want is for my $200 gift card to show up in my email the way that everybod

Question

Hey @user_d95v4h, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account and billing to see what is taking place. Please send a direct message by clicking the chat icon in

XfinityDemitrius

commented

58 minutes ago

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Xfinity has taken advantage of me for over a year and a half

I was Xfinity customer for over a year and a half paying for a piece of equipment that I was not supposed to be paying for. While trying to get this resolved over the past year and a half I've been made more promises that it's going to be rectified that is is rectified and nothing has been rectified

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I haven’t even had the initial appointment to confirm that the cable needs to be re-buried.

user_q13734

replied

60 minutes ago

to the conversation:

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2 No Shows in 2 Days

Yesterday my technician did not show up for my confirmed appointment. So after scrambling to make arrangements for work today, I rescheduled for a new appointment today. No one showed AGAIN, and when I contacted Xfinity they said that I cancelled the appointment. I NEVER CANCELLED! I never even rece

Question

Greetings @user_62pdkf, thank you for posting on our Xfinity Forum! We'd be happy to help review your plan options with you. To better understand what you’re looking for, could you let us know: - What services do you currently have (Internet,

XfinityMelinda

commented

1 hour ago

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Plan

I want to talk to an agent about my plan

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