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Expired Xfinity prepaid mastercard
Hi. Could an admin here help me? I received a $200 prepaid mastercard as a promotion for joining Xfinity. I intially tried to activate it when I got it and had nothing but trouble. Tonight I spent an hour and got it display BUT now I see it expired and I called a number I found on Google and they sa
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Customer Service
Got it. Sent the direct message. Thank you.
Account zip code is wrong
My account address is correct but the zip code is wrong. Could you please let me know where I can change the zip code? Thanks.
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Disney+ package
Xfinity is offering a promotion deal with Disney+and Hulu how do you get
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Customer Service
Intermittent internet outages during video conferences, DOCSIS T3 timeouts and repeated DRW violations
I'm experiencing intermittent internet connectivity problems, particularly when two people in my household are participating in Zoom or Google Meet video conferences simultaneously. When the issue occurs, both video calls freeze, and even basic web browsing stops working. Connectivity eventually rec
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Your Home Network
Rude customer service representatives
11/5/26 I called Xfinity due to billing issues at 10:27pm and as I’m explaining to the representative what the issue is he starts to get an attitude starts talking over me then begins literally yelling at me “ it’s your fault”. That is totally unacceptable and unprofessional. You’re supposed to be a
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Customer Service
mhoefgen We would need to focus on troubleshooting your Flex box and its connection to the modem/network. Have you done any troubleshooting that is available in the Xfinity app for the audio issue using the Flex box?
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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user_czmpib Are you seeing a service interruption in the Xfinity app by any chance? Are you using your own third-party modem or one of ours? My team is here to help get this resolved.
speed is half of what I am paying for
I have been paying for 2GB/sec for years, and it never tests above 1GB. Usually 840-920mb. Why? Why pay for something I don't get?
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@Cailindubh22 Me tooooo it's a joke I don't like.. Im a Diamond Member I couldn't get the $10 Home Depot gift card ?? Really all gone
Bookshelf code invalid through rewards
I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not
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Good evening @user_q8j5n6! I’d be bummed too, especially after you had the discount code right there and only left the page to review the terms and conditions. For troubleshooting purposes, what happens when you sign out of the account, clear
Hunger games movie ticket
I was going to redeem my $10 off hunger games movie ticket. I clicked the link, it then opened the code, along with a link for terms and conditions. I went to read the terms and conditions and when I backed out of reading to copy the code it was gone. I am really bummed out as I was looking forward
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@user_0lc7wo within my Xfinity Account, under my deals, it lists YouTube TV at $72.99 per month for the first year. This may be a potential fix to your frustration with Xfinity Stream and all of its recent issues that seem to be taking forever to fi
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Thank you for reaching out to us on our community forums @ferlene! We’d be happy to check the status of your number transfer and see where things currently stand. Since we’ll need to review the Xfinity Mobile account and the port request
What’s the status of my number porting?
I am loving my cell from AT&T to Xfinity, what is the status of my porting?
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In my Xfinity Account I noticed under my deals that YouTube TV was advertised at $72.99 per month for the first 12 months. This might be your solution to Xfinity Stream.
Strem not working on my Lg
I HAVE LOS3 ACCESS TO MY XFINITY STREAM ON MY LG TV WHY OMG NOTHING IS WORKING THIS IS DEPRESSING AND I KNOW WILL CONSIDER GETTING RID OF XFINITY I HAVE ON LG TVS IN MY HOME
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Strem not working on my Lg
I HAVE LOS3 ACCESS TO MY XFINITY STREAM ON MY LG TV WHY OMG NOTHING IS WORKING THIS IS DEPRESSING AND I KNOW WILL CONSIDER GETTING RID OF XFINITY I HAVE ON LG TVS IN MY HOME
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Xfinity Stream Website
@user_yuxvfx Think it through---your solution is to get rid of Xfinity TV and use YouTube TV as advertised under your deals within your Xfinity Account. So it's highly related and it's a solution for your frustration with Xfinity Stream. And I guess
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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Hunger games movie ticket
I was going to redeem my $10 off hunger games movie ticket. I clicked the link, it then opened the code, along with a link for terms and conditions. I went to read the terms and conditions and when I backed out of reading to copy the code it was gone. I am really bummed out as I was looking forward
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Customer Service
@jdawg90 What are you even talking about? What you mention about YouTube TV has absolutely nothing to do with the topic at hand. This might be the most dysfunctional forum thread ever.
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
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Thank you for reaching out to us @Satvik_1507! After already following up in September and being told the disputed charges had been calculated and would be credited, I can understand why seeing another $55.00 charge instead would be frustrating. We&r
Billed after canceling + promised Wi-Fi and Mobile refund never issued
Hi, I need help getting a billing issue fixed on my account. I was promised by a rep in September that extra charges would be cleared, but they are still showing up. What Happened: Original Deal: I started on a 1-year Wi-Fi plan (~$42/month) that included a free Xfinity Mobile phone. June: I called
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Can I do that ? Add TLC to what I have
user_e44qrz
commented
1 hour ago
to the conversation:
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0
Add a channel
I would like to add TLC to my collection
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