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Been a Long Term Customer. Bill Needs Lowered
I have been an Xfinity customer after Comcast and both companies before them. In other words, I've been a customer since I found out about Cable in St. Paul, MN. I had told many friends about those companies' services since around1998. Many of them signed up. There are many commercials showing promo
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Billing
I was having that same problem. I tried using the browsers Vivaldi and Microsoft Edge. Then I used Opera. Everything went smooth as sour cream.
Unable to make payment
Every-time I go to Make a Payment I keep getting Restricted Section. My account is set as primary.
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Adding user to Xfinity bill for proof of residency
Hello, I would like to add an account user's name to my bill for proof of residency. I have already added the user to the account. I made an early payment this month. Is it possible to add the name to this bill? Thanks.
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Billing
I don’t have any issue accessing Xfinity Rewards. My comment is about listings like the one below which are marked All Gone within minutes of being offered. I have accessed Xfinity Rewards from both the app and website. New this week WES CRAVE
Xfinity Rewards Member Favorite All Gone
Every Thursday there are new member rewards and every Thursday one or more of them are marked “Member Favorite-All Gone”. This week it’s Nightmare on Elm Street to own, all gone. I’ve even tried looking at 12:01am on a Thursday and still see this. What’s the point of offering rewards that can’t be r
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Thanks for confirming I am not the only one.
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Well there you go. Read below. Others having the same issue. They are getting nowhere with customer survice/chat.
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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23+ year customer having equipment issues and trying to figure out our current pricing options
We've been Xfinity customers for 23+ years, and I'm hoping someone here can help me figure out the best way to handle a couple things that have come up. We've been having some TV/service issues for a while now. I finally contacted Xfinity chat about the problems, and after troubleshooting, the chat
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Billing
no, I do not have a yahoo.com email address nor do I ever in my life want one. I am so disgusted with Yahoo. They gave me a new Comcast or at least that’s what I’m calling it but again they were unwilling to help me change the servers so that I would
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Need Duplicate MAC Address Released for Same-Day Account Transfer (Netgear CM600)
Hello, I recently started a new Xfinity internet account on the 300 Mbps plan and am trying to activate my customer-owned Netgear CM600 modem. The automated remote activation through the app is failing on Xfinity's end. This is because this exact modem was active on a different member's Xfinity acco
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Your Home Network
I have been with XFINITY for 13 years and seven months
I’m just leaving a feedback. I have been with XFINITY for 13 years and about seven months and I returned my security camera and they still trying to charge me in October bill and November bill even though I returned my equipment. I don’t think it’s fair and I’m writing this to leave a comment and I’
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Rules and Automations
It looks like the model is the Gateway XB7
Laptop refuses to connect to wifi
I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the
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Hi there, user_uho1p0, and thanks for posting here on the community forums! I apologize, but we're unfortunately not able to override or remove the restriction that's placed on an account after multiple payments have failed, even in cases where the i
Request to Remove ACH Payment Restriction
I received a 6-month ACH/bank account restriction after two returned Auto Pay payments that I believe were caused by a typo when entering my bank information, not insufficient funds. Could someone please help remove the restriction and send me the secure link to correct my bank information so I can
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Hi there, and thanks for posting here on the community forums! Our team can absolutely look into cancelling NHL Center Ice for you. Please send us a direct message with your full name, name on the account (if different), and service address, and we'l
Need to cancel NHL center ice
Hi, I need to cancel NHL center ice at: [Edited: "Personal Information"]
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Equipment
I’m considering buying a used ARRIS G36 cable modem. Could you please check whether this HFC MAC is eligible to be activated on my Xfinity account and whether it is currently associated with another account? Mac is 1C937CEBAE59
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Customer Service
user_ykolvf Thank you for stopping in for help with your screen format since getting your services set up. There are a few screen formatting options available in the settings; it sounds like those may have been changed. Are you using one of our X1 TV
TV Screen Problem
Your Xfinity technician helped set up our new Samsung TV to your cable service a week ago and now we see shows only on 1/3 of the screen. How can this be fixed so the image is full screen?
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New phone sent to old address
I ordered a new phone via customer service and they assured me that my address was being updated on the backend. I got the order confirmation and it had our OLD ADDRESS. We moved 2 years ago. We’ve had internet, cable and phones at this address for TWO YEARS. I contacted customer service today to ho
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Devices
Hello user_ehe0a7, thank you for taking the time to reach out here in our Xfinity Community forum. We are happy you're here, and I'm happy to help. You are asking some really logical questions, let's see what we can do to get some answers😀. Pl
late fees and return fees
i’ve been enrolled in auto payments for 2 months and both bills charged me late and return fees. when contacting customer support i’m told it’s my banks fault and get hung up on. i’ve verified auto payments with my bank and i’ve spoken to xfinity customer support 7 times. i’ve also made successful p
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Yes, you could say that. But I think the issue isn't so much GoDaddy as the fact that we're using a custom domain (it just so happens that GoDaddy is the domain registrar).
Sending emails from Outlook using comcast.net stopped working due to DMARC policy enforcement? (can still receive email)
Earlier today, I tried to send emails using the Outlook client for Windows, but they consistently failed to send, with an error code of 0x800CCC0F ("The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP)."). I the
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Hello user_v4bm4x, thank you for reahcing out here in our Xfinity Community forum. We appreciate your time, and I am happy to help. Our intranet provided me with an article detailing how you can control the speed to specific devices. If you will send
Limited Speed per Device
Is there way to limit the speed of internet per device? I want to prioritize certain devices to always have more speed instead of even distribution. I saw a similar question/comment from 6 years ago, is there any progress on this feature? If not, then why not?
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... Netgear CM600 ... Note that the CM600 is EOS and was removed from Comcast/Xfinity's "Compatible Devices" list several years ago. See https://www.netgear.com/support/product/cm600 and follow the "See all modems" link near the bottom of https://ww
BruceW
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Need Duplicate MAC Address Released for Same-Day Account Transfer (Netgear CM600)
Hello, I recently started a new Xfinity internet account on the 300 Mbps plan and am trying to activate my customer-owned Netgear CM600 modem. The automated remote activation through the app is failing on Xfinity's end. This is because this exact modem was active on a different member's Xfinity acco
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