Xfinity Community Forum

@user_hbwggq Hello and thanks for reaching out to us. As someone who relies heavily on my internet I know its very important especially working remote to have reliable consistent service. As far as your rate goes when promos expire plans usually go t

XfinityKam

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27 seconds ago

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Entirely too many service interruptions

I am writing to express my strong dissatisfaction with the recent rate increase applied to my internet service combined with a noticeable and ongoing decline in service quality. Over the past several months, my internet service has deteriorated significantly. I am experiencing frequent (multiple tim

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user_sem5xx, oh no! Thanks for reaching out. I can completely understand your frustrations and do apologize about your experience. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top

XfinityQue

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5 minutes ago

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Modem restarting daily

My internet is dropping and my modem's event logs are showing consecutive T3 timeouts and Dynamic Range Window violations. My upstream power levels are screaming too high to maintain a return path lock. I need a line technician sent out to check the signal drop at the street tap or the local node

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Modem restarting daily

My internet is dropping and my modem's event logs are showing consecutive T3 timeouts and Dynamic Range Window violations. My upstream power levels are screaming too high to maintain a return path lock. I need a line technician sent out to check the signal drop at the street tap or the local node

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Customer Service

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I can't access my email account. Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. "Can't access" doesn't tell us m

BruceW

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7 minutes ago

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Check email

I can't access my email account. Can you help ? Thanks in advance.

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Entirely too many service interruptions

I am writing to express my strong dissatisfaction with the recent rate increase applied to my internet service combined with a noticeable and ongoing decline in service quality. Over the past several months, my internet service has deteriorated significantly. I am experiencing frequent (multiple tim

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Customer Service

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The line is From the post to my home. Is it possible to get it removed?

user_kboiov

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10 minutes ago

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Drop line cable removal

[Edited: Removed personal/private information] Request: removal of drop line from home.

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user_kboiov Thank you so much for reaching out for help with wanting this line removed. To be sure, is this the connection to your home you would like removed, or a pedestal/box in your yard?

XfinityAmandaB

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12 minutes ago

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Drop line cable removal

[Edited: Removed personal/private information] Request: removal of drop line from home.

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Erzulie, hello there and thanks for reaching out. I understand your frustrations when you're paying to have our service and what comes with it. Just to be in the light of understanding, you do have our X1 equipment correct? And when you watch Paramou

XfinityQue

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27 minutes ago

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Paramount plus

It reboots every so often I can watch much. Example watching Divorce sisters took over and hour to watch. It completely kicks out app and reboots. Very frustrating paying for a service you can't even enjoy 😒

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Drop line cable removal

[Edited: Removed personal/private information] Request: removal of drop line from home.

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Customer Service

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In my experience, I've gotten the wrong X1 box about a third of the time. Ordering an XG1v4 through this site has worked better than phone or Xfinity assistant. If you already have a DVR, you don't need another one. We have two XG1

BIslander

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50 minutes ago

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Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box

Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware

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Internet

Our internet is out. It has been out for two weeks.

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Your Home Network

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Well, it has been over 24 hours since I posted this message. I was hoping for some response by an Xfinity forum monitor (which I know there are) to address the situation. The spreadsheet doesn't lie. As of today, the speed tests still showing a signi

user_zwe4nj

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1 hour ago

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Xfinity slowing download speeds again? Why?

Xfinity slowing download speeds again? This is crazy. Within 3 days, the download speed cut in half. Why? I'm not changing anything. 5/22/2026 16:0:52 143.74 Mbps 40.97 Mbps 18 ms 2 ms Excellent qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net 5/22/2026 8:12:31 137.80 Mbps 41.21 Mbps 19 m

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user_4kzvp5 Thanks for reaching out to us here with your questions! I see that you already sent us a DM so I will continue our conversations there.

XfinityBrianH

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1 hour ago

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I ported out my landline

How do I cancel voice service? Or is it automatically cancelled? I am keeping internet.

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Disney+ ads hang

Ads hang only when using xfinity on tn. Works fine on my tablet and android phone but can't watch on TV as spend ten minutes exiting out and going back in everything get to ad. Not making it worth having thus subscription. There is No fix.

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Xfinity App

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@Rich_in_NFPA We have received your DM, and will assist you over there moving forward.

XfinityShawn

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2 hours ago

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DVR metadata

This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul

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I cant access the DVR at all through the box, no service. I have it online but can not set up recording from there just see things that are on DVR or scheduled. The menue on TV from box says I need to subscribe. Everyone I have called or

user_wz8885

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2 hours ago

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DVR access on tv

two weeks ago on a Sunday night DVR stopped showing as enabled on tv menu. I still have DVR service on line but not with remote on tv. Talked to customer service for hours multiple times with no help. Had a technician visit who said everything working fine and it is just an outage but no outage exis

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@XfinityJon Thanks — I’ve posted the issue with my name & address.

Rich_in_NFPA

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2 hours ago

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DVR metadata

This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul

Question

@OnSugarMountain Hey! Thanks for reaching out to us here on Forums. The bundle seems like it caused it to want to reactivate, are you able to log into peacock and watch it? Or does it give you an error.

XfinityKam

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2 hours ago

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Peacock Premium

I keep getting emails that I have to activate my free Peacock Premium subscription which I already had before I upgraded my Xfinity bundle with a new bundle (about 2-months ago) that also includes Peacock Premium. When I go through the steps, my Xfinity account says under Status, "Activation require

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chat

We are going to europe, 4 countries, do I need to do something to use my iphone '

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Plan

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Sure fire instant solution -- Switch to another provider - Additionally benefit from promotional pricing.

alleng23

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2 hours ago

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Getting an "Access Denied" message on many websites

Please help. I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router. Tried the following: Clearing cache & cookies Allowing third-party cookies Different

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