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**REFUND POSITVE BALANCE HELP**
I've called multiple times but can't seem to get anywhere. I cancled my internet service back in July and there has been a positve ballance on my account for over 30 days and I just would like the money refunded to my debit card (original payment method).
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Billing
This is happening to all phones on our plan as well. It is in multiple locations with new and older phones. Areas that previously had service, no longer do. I have tried all of the fixes mentioned in your comment. Relying on Wi-Fi
Dropped Calls
Last few months our cell phone service has deteriorated. We literally have to step outside to maintain a conversation with person we called. We have even purchased new iPhone and have same effect. What has changed ? We are close to changing to another carrier.
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We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that y
Incorrect 200 bill need reversal as soon as possible
Incorrect $200 charge for equipment returned to Xfinity technician I moved my Xfinity service to a new address on July 24, 2026. During the installation at my new residence, the Xfinity technician took my old Internet equipment and provided me with new equipment. I have now received a $200 charge as
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user_1fd33w Hello! Thank you for reaching out. We are sorry to hear that you're still seeing a bill. We'll be happy to look into this further and see what we can do to help. Please send a Direct Message with your full name and address. Click "Si
Still getting bills after returning the gateway
I returned the gateway about a month ago and I‘m still getting the bills! I have the receipt of that makes it easier. please help!
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Moving and no longer need Xfinity Internet.
I want to cancel my service immediately but cannot find this "Direct message" icon to make this request. Tried the "sign in and look to the upper-right hand corner" method and there is nothing there. Please assist.
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Customer Service
Credits from february and bad customer service
I have been waiting for a credit from February.I have not gotten any assistance.Only pays do notices in extra fees.I have been a comcast client for over fifteen years now , I have never been treated this way
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Customer Service
Trade-in promotion and ECM not successful, hard to trust Xfinity Mobile
I had a trade-in device and got an amazing promotion ($830 value for an iPhone 17 Pro). Basically $30/month payments for 36 months and then $23 credited every month for the promotion. Xfinity support has been awful. I connected the line on May 14 and then due to a mistake with the representative had
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Customer Service
There's another comment thread with the same issues. It's everyone on our plan as well. Service has been degrading for months for us and hit an all time low this past weekend. SOS mode and dropped coverage in metropolitan areas whe
Suddenly I can’t get a signal at work. I could a week ago, but now I only get an SOS symbol
Last week, I got full bars at work. Now, all I get is an SOS message. It’s not just my phone. It’s anyone with Xfinity or Verizon. It’s been going on for seven days now. any ideas as to what’s going on?
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OK sent them a message. Thanks!
Cannot reach support to update property details before underground cable line burial
I keep getting automated emails to update property details for my upcoming underground cable line burial. I tried the automated chat and calling, and they haven't been successful. My property is listed as having no sprinklers but we DO have sprinklers. This is a critical update so they don't sever m
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Still getting bills after returning the gateway
I returned the gateway about a month ago and I‘m still getting the bills! I have the receipt of that makes it easier. please help!
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Interesting that you should say this. We, too, are experiencing the same problems. I live in a semi-rural/suburban area and we never experienced any connectivity issues. Within the last six months, service is completely degraded.&n
Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
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user_7gd63d Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that your lines were either damaged or need to be replaced. We'll be happy to help you. Please send a Direct Message with your full name and address
New Line
We had a tree take out lines. We are needing a new Xfinity line ran from pole to house.
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Still getting bills after returning the gateway
I returned the gateway about a month ago and I‘m still getting the bills! I have the receipt of that makes it easier. please help!
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Billing
user_8tj25t, Thank you for reaching out through Xfinity Forums. In most cases your account will stay open for 10 days past the day you request it to be canceled. You won't be charged for that time, but it is a built-in safety net in case you change y
Service still not canceled after cancellation
I canceled my services a while back but I’m still getting charged every month and my service is still not canceled. I have a confirmation number from when I canceled but it never was.
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Wiring for television
I'm moving the main television from one room to another room. Does the new room needs to be wired and another remote added to new room. New television replacing old television and Does it need to be programmed to the existing remote.
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Devices and Equipment
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Line
We had a tree take out lines. We are needing a new Xfinity line ran from pole to house.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service still not canceled after cancellation
I canceled my services a while back but I’m still getting charged every month and my service is still not canceled. I have a confirmation number from when I canceled but it never was.
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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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connection keeps dropping - packet loss
I'm having ongoing packet loss / connection drops when I'm on work calls (Teams). It's driving my insane. I've reached out to Xfinity and my work IT department multiple times. Xfinity keeps "upgrading" me but it's not fixing the problem. What other options do I have?
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