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Help moving Xfinity lines off stub utility pole

Hello, I'm looking for help getting the Xfinity lines moved off the stub utility pole located at 61 Harbor Ave, Marblehead, MA

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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2 minutes ago

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Internet outage

We’ve been without internet since last Wednesday due to storms. There have been no updates and no estimate for restore. Just trying any method possible to get an update.

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Death - Service of Legal Documents for Estate/Probate

I am personal representative (executor) for an estate of a deceased Xfinity account holder. I have visited the Xfinity store and returned the equipment (box and remote), and they scanned in the death certificate. I am required by law to serve a "Notice to Creditors" on Xfinity because the deceased o

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@user_umisww My question ?

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5 minutes ago

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My plan is 1GB upload and 1GB download... that's not what I'm actually getting

My 1GB / 1GB plan is only getting 40mb/s upload, not the 1GB I'm paying for. The download is only 900mb/s, not 1GB. I'm connected directly to the modem via Ethernet on a very fast computer.

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Composing emails has changed recently - Making it more cumbersome - Address book now requires double click rather than single to bring down list of contacts with initial letter entered to the "To" field - Also spell check has changed from automatica

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email changes

Composing emails has changed recently - Address book requires double click to bring down list of contacts with initial letter which has been entered -- Spell check is no longer automatic - I hope these are temporary conditions which will be rectified once whatever maintence and/or upgrades are compl

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@user_g2pyot Were you able to find any outage info on that site or in the app ? 

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8 minutes ago

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Internet

I don't have internet???

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Voice Mail

How do I cancel my xfinity voice mail but keep my home phone service?

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@XfinityVianney @user_ju0ypw  This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform;   • Click "Sign In" if that prompt is visible  

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12 minutes ago

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How to get help for dropped packets, MDD message timeouts & uncorrectable codewords

I have had internet connectivity problems for over a month now. I'm not understanding how to get help for it. Twice when I've gone into the system, it's immediately taken me to a page to schedule a tech. When they come, they say the signal is "fine". I have weeks of data collected from my modem that

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When will my equipment get mailed?

I just signed up for my WiFi service over the chat option. I mentioned having my modem mailed to me. I am not seeing a way to know when my motel will be mailed and when I asked the chat, they did not tell me. What should I look for in the app or my email for tracking my equipment?

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Arreglo pago

Hice un arreglo de pago. Pero me sigue cobrando la totalidad. Que sino desconectan el servicio

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Interest

Why is my bill $80 every month when I'm on a $60 plan

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YW @XfinityDilary !

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17 minutes ago

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Issues with service. [Edited]

I have unplugged the TV . I unplugged the Internet box and waited 60 seconds . I plugged it back in and got nothing . [Title Edited: "Personal Information"]

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Concern moved here to the E-mail help section for assistance.

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19 minutes ago

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email changes

Composing emails has changed recently - Address book requires double click to bring down list of contacts with initial letter which has been entered -- Spell check is no longer automatic - I hope these are temporary conditions which will be rectified once whatever maintence and/or upgrades are compl

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