Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470.9K)
user_7plkms Thank you for reaching out for help with this offer code. The $300 off phone offer is a benefit we offer our Xfinity members. If you are a member, I would start by checking the status of the offer in your benefits. Does the offer show red
300 off phone
I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?
Question
Expired VISA Gift Card
Hi Xfinity Support, I recently found a VISA gift card from a promotional offer that expired in 04/26. Would it be possible to have the gift card reissued? Thank you for your assistance.
Question
•
Customer Service
@Tommy459158, I would like to investigate this more for you, but I need to pull up your account! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with y
Bad routing
"I'm a gamer in Leesburg, FL (34748) experiencing high latency. My trace route shows my traffic is being backhauled down to Bonita Springs/Naples (ae-36-ar03) before hitting the Miami backbone. This detour is adding unnecessary latency to my connection. Can a network engineer look at the routing for
Question
Ok I will play the AI game with ya... If the modem is so smart it should see that the devices I am concerned with only send probes out on non DFS channels and the XB10 should set the channels accordingly... This would be the lowest common denominator
Need to change channel on 5 GHz radio
Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.
Question
Impossible to get a refund for a product I never recieved!
On March 4th I ordered a Google watch in store. They didn't have anything but orange - so I opted to have it shipped. The shipment required a signature - so I had someone waiting to receive it at the time UPS stated it would be delivered. They never came during that window - three times - and the wa
Question
•
Plan
Um, OBVI! If I can't watch football, why would I pay for cable?
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
Question
Billing issue
I am a Diamond Member since 2002 and I need help with a billing issue
Question
•
Customer Service
@XfinityDuron I was not I’m still struggling with the routing issues
Bad routing
"I'm a gamer in Leesburg, FL (34748) experiencing high latency. My trace route shows my traffic is being backhauled down to Bonita Springs/Naples (ae-36-ar03) before hitting the Miami backbone. This detour is adding unnecessary latency to my connection. Can a network engineer look at the routing for
Question
Hey @user_txan1l. Thank you for visiting our official Xfinity Forums Community support page. If you are experiencing issues with the Peacock streaming service and application, such as closed captioning, you would need to reach out to the dedicated Pe
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
Good evening, @user_1dmj28! I am glad to hear you are taking advantage of the Xfinity Membership benefits! I am sorry you were left wondering what is going on after you spoke with an agent. The agent opened a ticket to let our Xfinity Membership team
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
Question
Get comcast equipment off my private property
I own a trailer park in GA. Comcast is a pain. Today, 8 guys showed up to " bury 15 feet of cable. I was not contacted beforehand! They drove two big trucks over yards creating ruts. They were rude. I called police . I do not want Comcast or their equipment on my property. I want it removed! judy Gr
Question
•
Channels and Programming
user_Maryland What web browser are you using? Could you try a different one?
Xfinity Membership Nascar All Star Races Tickets Code
I redeemed the Xfinity Membership offer for 2 Nascar All Star Race tickets today. And the offer shows up in my redeemed offers. But the code is blank - there is nothing for me to enter in the redemption site. Any assistance? This was an offer for 2 tickets - not a sweepstakes .
Question
This happened to me as well. I called and spoke to someone for help but they just said they would email me tomorrow??
Xfinity nascar ticket redemption
Hello! I clicked to get the two free tickets to the Nascar all star race in Dover. The reward was new today. When I go to redeem to purchase the tickets my code box is empty! Can someone please reach out to help?
Question
Hi there, @user_@user_nizl6m! Thank you for creating a post about the number of devices that can be on a device payment plan on your Xfinity Mobile account. We are happy to further help. When we try to add or upgrade a line and you are not eligible d
Ineligible for device payment plan despite 800 credit score, 6 months of on-time payments.
I am recently trying to upgrade mine and my wife's phone. Unfortunately I keep receiving an error message that says I'm over the number of lines I can have on device payment plans, which is currently 0. I have a great credit score and have never missed Xfinity payments so not sure what the deal is.
Question
@user_9c9s5d Everything I've received from Comcast on this migration has been framed as an inevitable, inescapable fait accompli. It is not. I was played by Comcast. I hear you. In January we were blindsided by the news that it was no longe
yahoo email blocks domains
Why were we not told that yahoo blocks emails coming from domains they do not approve of? After decades of doing business with particular businesses, I am suddenly cut from businesses with particular domain names? They worked with comcast, there was never a hint they would not work with yahoo. At 71
Question
NFL NETWORK
When are you gonna have the NFL network thing solved. I’m paying $315 or so per month for your services but if you’re not gonna be providing that? you stole the Mariners from us now you’re stealing NFL. You’re gonna have hopefully millions of people leave your service.
Question
•
Your Home Network
Hello @user_dpsg16, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out our Incentive Tracker page, which has their contact information and a chat option to reach
XfinityChelseaB
commented
37 seconds ago
to the conversation:
0
0
Expired VISA Gift Card
Hi Xfinity Support, I recently found a VISA gift card from a promotional offer that expired in 04/26. Would it be possible to have the gift card reissued? Thank you for your assistance.
Question