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Stupid AI chatbot and being overcharged
I’m getting really tired of wasting my time over this. I’ve now spoken to TWO live agents about the exact same billing issue. Both of them told me it was fixed. Both of them told me my bill would be $45 with AutoPay. Guess what processed today? $55!! Then I spent forever trying to get another agent,
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Customer Service
I have the IMAP server, authentication/ encryption settings info from the Comcast migration to Yahoo information. Anything else I will need to put in Outlook to make it work with Yahoo once I add the new account? Thanks
Changing server info on Outlook 2016
The instructions on how to use MS Outlook program to get mail after migration to Yahoo says to...... Open Outlook 2016. Go to File > Add Account. Enter your Yahoo email address (e.g., yourname@yahoo.com) and click Connect. Enter your Yahoo password (or an App Password if you have two-factor authenti
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Were you able to find any outage info on that site or in the app ? Please respond right here in your topic on these public help forums.
Xfinity internet going in and out for 2 days now
Our internet keeps coming in and out, router flashes red then goes back to white, all wires and plugs are fine, its been going on for 2 days now, really frustrating.
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I was able to swap my box with the newer solid state model cable box (XG1v4 4k). It is smaller and much quieter. Big improvement.
Cable Box Noise ... Why??
Compared to my AppleTV hardware which is silent and tiny, my Xfinity box is huge and constantly making noise from either a fan or the hard drive. Why? I even tried swapping boxes, but the new one did the same thing. Feels like 2010 technology. When is Xfinity going to update their cable boxes so tha
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
promotion renewal
Hello, with my current promotion period ending, I would like to discuss either renewing the current promotional terms or finding other options. Thank you.
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@user_bpaff1 Thank you for the description of the troubleshooting steps you've taken from your end. Our team can jump into your subscriptions on our backend to verify everything. If you could please send me a DM with your first and last name along wi
Peacock fails activation
Last week, I created a streaming bundle from the Stream Store, The bundle includes ad free services from Peacock, Netflix, HBO, Disney, and Hulu. All streaming services activated successfully, except for Peacock. On Peacock, my account shows the subscription is through Xfinity but only for Peacock P
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wifi extender pod- no LED
extender pod , no white LED, unplugged and plugged back in, while light pulses and then fades away. I remember seeing a LED when pod is working.
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Your Home Network
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Chat agent confirmed a plan change that was never actually submitted — no confirmation email, account unchanged
On August 15 I contacted chat support with one request: remove the gateway rental fee from my bill, since I had returned my Xfinity modem that same day and now use my own equipment. The chat ran about 90 minutes across two agents. During it, my home internet was taken down twice without warning — af
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user_90d032 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concern
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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@user_alw13 It sounds like you already have a Peacock subscription active if you're able to access the content on your PC. Do you have a StreamSaver bundle with Disney+ and Peacock? What are the options you see for Disney+ and Peacock when accessing
premium channels
I cannot activate Peacock. I have it as part of my streaming bundle. Activation link says I have to get rid of the Premium subscription I have under a previous Xfinity deal. No source can tell me how to do that. Also, trying to activate using he Peacock app on my smart tv just results in subscriptio
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Greetings @user_0es1a6, and thanks for reaching out to us on the community forums, I hope this message finds you well. You have come to the right place for assistance with this issue. Could you please send our team a direct message with your full nam
WiFi Router
Hello, I ordered a WiFi router two days ago and I would like to know if there is a tracking number for my order. I would like to know when it will be delivered.
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user_aqrcwh Hello! Thank you for reaching out to us here on our Community Forum. We're happy to investigate this for you and see what we can do to help. Since you mentioned already having a case go through our Executive Customer Relations Team, we ca
Extremely Poor Customer Service and Failure to Resolve Executive Escalation
I am extremely disappointed with the way my service issues have been handled. I have spent months and countless hours trying to resolve issues that began with my original installation. During this process, I have been transferred between multiple departments, including Billing, Internet, Home Securi
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The complete, clickable "Xfinity Community Forum > Community Center > Guidelines > How to: Direct messaging within the forum" link is https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d
Requesting x10 site survey…
Hi! I don’t have the option to DM, but I’d like to request an X10 site survey. Can someone reach out to me?
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Hello @user_tgryr9,Thank you for visiting our community forums support page and detailing your recent experience. I understand how frustrating it can be to having to circle back to something that you thought had been resolved many moons ago. If I may
request to collect debt being received after xfinity customer support held my credit card information hostage
Hello, i requested to cancel my services with xfinity on june 5th, and made it extremely clear to the person on the phone (it's a shame i did it on the phone, because now i don't have a paper trail, but it is also exceptionally difficult to reach a live agent on the xfinity chat) that all of my serv
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You'd want to verify the correct settings through the Yahoo Mail support as they will have the IMAP and POP access settings to input into Outlook.
Changing server info on Outlook 2016
The instructions on how to use MS Outlook program to get mail after migration to Yahoo says to...... Open Outlook 2016. Go to File > Add Account. Enter your Yahoo email address (e.g., yourname@yahoo.com) and click Connect. Enter your Yahoo password (or an App Password if you have two-factor authenti
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Internal service error?
I was offered 1 year free of mobile service, but everytime after I put my card information in the screen turns into “internal service error, please try later. XOE.DE.500.9.1”, how much later do I have to wait? It’s been 3 days. Also what’s the problem?
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Network
@user_jtfxwm, existing conversations on our end close after a period of time without activity. Please send us another message on that existing thread now that we have invited you to send us a direct message, and we can get you authenticated and conti
carrier lock needs to be removed from my phone
My iPhone is fully paid off and my number has already ported to my new carrier. I am now in SOS because the phone is still carrier locked and cannot activate the new carrier eSIM. Please escalate an immediate device unlock.
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Extremely Poor Customer Service and Failure to Resolve Executive Escalation
I am extremely disappointed with the way my service issues have been handled. I have spent months and countless hours trying to resolve issues that began with my original installation. During this process, I have been transferred between multiple departments, including Billing, Internet, Home Securi
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Installation
Have had multiple appointments scheduled to have my internet line reinstalled outside and re-buried seeing as the original tech installed it less than an inch underground and it was unearthed. My upload speed is 1.5 mbps!! That is slower than satellite internet! For 2 weeks, no tech has showed up. I
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