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OK, thanks for the info...
Recent Comcast to Yahoo.mail transition.
I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post
Question
@ddryer, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be mor
Upstream network connectivity issues
For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on
Question
@sister_tech Okay that confirms the account is okay, and not having any requests to verify the password again directly. We suggest uninstalling the app, but making sure to choose deleting the data it has during the process. It will make you sign in a
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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tomv I am sorry, we don't cause issues to force the migration. We are happy to help but it sound like you migrated, and it is working. Is it now working properly?
Cannot verify mail account on Apple devices
I had to change my Comcast.net email password and the established accounts on my Apple devices, using Apple Mail, will not verify my username and password. I know they are valid since I can access my account on the website. I have tried all of the tips I can find and am at a loss. Any advice would b
Question
The email website never has a problem, so I agree it’s an issue with the iOS mail app. It seems like there must have been an update on either Apple’s or Comcast’s end that caused the issue.
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
Question
@user_60gpc3 The Roku is a home device, do not connect it to a Hotspot. You stated you recently moved, did you move your service from one location to another?
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
Question
My last report on my events page was: Jul 10, 2026 at 1:27:35 PM Internet connection WAN1 (Comcast Cable) on port 9 went down multiple times in the last 24 hours.
Upstream network connectivity issues
For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on
Question
@sister_tech That sounds like an issue with the mail app. The next time it happens, does the email website also ask you to update your password, or does it allow you to sign in with no issues?
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
Question
There hasn't been an issue connecting my roku with this method before. And about the linking the profile... I am unsure what you mean. Do you mean have I changed service addresses or something different entirely?
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
Question
Thank you for your reply, but I’ve done that numerous times. It temporarily resolves the issue but after about a week I’m prompted to re-enter my password once again. BTW, even if I don’t reset the password, entering the existing password resolves th
COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
Question
@user_60gpc3 Thanks for explaining. The Roku is a home device, not a mobile device and the Hotspots are designed for mobile devices. Such as phones, tablets, and laptops. Did you link your online profile to the new location after moving?
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
Question
Sorry to hear you're running into issues. Although, if you're able to post and comment, you might already be signed in. Are you able to click on the "Direct Message" icon?
Roaming data
Hola, necesito reportar una disputa de facturación por cargos no autorizados en mi cuenta de Xfinity Mobile (cuenta terminada en 3735). Mi mamá viajó a Chile y usó su teléfono, pero su tarjeta fue bloqueada por el banco al usarla en el extranjero, por lo que no pudo pagar la factura por 3 meses. Dur
Question
The only account specific adjustment I have made so far is change my password to see if that helped to no avail.
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
Question
Thanks for posting here on the community forums, user_e78ivo! Even if you're no longer a customer, you should still be able to make a payment on your account. Are you no longer able to log in to your account or are you running into errors when trying
Xfinity won’t let me pay final bill
I canceled my services on 6/23-6/24 . I have final bill due . I am unable to pay online nor over the phone because I am not a customer . I have filed a fcc complaint but still trying to resolve this issue asap . How do I pay my final bill as a former customer? This is insane. Crazy how Xfinity makes
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user_60gpc3 I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you a
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
Question
No puedo iniciar seison. Me dice que intente otra vez
Roaming data
Hola, necesito reportar una disputa de facturación por cargos no autorizados en mi cuenta de Xfinity Mobile (cuenta terminada en 3735). Mi mamá viajó a Chile y usó su teléfono, pero su tarjeta fue bloqueada por el banco al usarla en el extranjero, por lo que no pudo pagar la factura por 3 meses. Dur
Question
@sister_tech Thanks for adding a post. When that happens, the solution is to reset the password. Do so with the page here https://www.xfinity.com/email.
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COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
Question