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This balance is both open and payable on the collection agencies website and on xfinity. I should not be able to make a payment on both platforms. And I have no guarantee that this will be taken off if I pay on one website when the other one is activ
Debt recall
Hello Xfinity Support, I am looking for assistance with a formal debt recallfor a legacy account that was closed a while ago. I discovered that an outstanding final balance of $94.58 was forwarded to a third-party collection agency. I want to resolve this balance directly with Xfinity today. However
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user_waa059, thank you for reaching out and creating a new post. As @EG mentioned, you would need an outlet, but this is something we can help with during the initial installation. The fee is $100.00, but the tech will be able to run a line from the
coax cable
Is it possible to get an internet box that doesn’t require the coax cable? No where in my home do i have the outlet to connect the coax cable.
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Hey there user_qf8aat! I know there are a lot of places out there getting hit with some crazy weather, so I appreciate you finding the time to stop by to report this downed line! Despite any area-wide interruption taking place, we still want to be ma
the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Thank you for reaching back out to us @user_wp55fp! We sent a message earlier this week after sending a time-sensitive authentication code to the phone number linked to your Xfinity ID. Is that message not appearing in the direct message thread on yo
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
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@user_vyy014 Thanks for reaching out to us about unburied cable lines. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To send a "Direct Message" to Xfinity Support: Go to xfinityforu
Bury Line
Been waiting over 2 months for a line to be buried. Called a tech out 4 times now because phone calls lead to no information and no help. Repeatedly told 3-5 day, 2 weeks too wait. Paid 3 months of service now without internet.
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Again, the World Cup is the biggest sporting event in theft world. It is produced in Atmos and distributed in Atmos on many platforms and apps, including by Xfinity on X1. Disappointing that Stream only does stereo, especially since we k
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
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the cable wire is down, automated system tells me I can't report it whole there's an outage.
The wire is visibly down and in the bushes. I need to report it. The artificially stupid service system won't let me report this while there is "an outage". the tree that took out the electrical wires also took out the cable. This takes bad customer service to a whole new level.
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Customer Service
Bury Line
Been waiting over 2 months for a line to be buried. Called a tech out 4 times now because phone calls lead to no information and no help. Repeatedly told 3-5 day, 2 weeks too wait. Paid 3 months of service now without internet.
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Customer Service
I did provide my name and email address as directed above. Haven’t received a response to date.
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses
Question
Xr15 remote
I’m trying to reset my remote but every time the number pops up on my screen, nothing happens when pressing in the code.
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X1
BIslanderThe Xfinity Stream apps does support for 5.1 surround sound can vary based on the device platform and the content being streamed. Generally speaking, sound will be provided in standard stereo for most programming. This is not determined by u
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
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@mlapapa Thanks for adding a post and letting us know. We can help, what happens when someone tries to call the line, is this for a business or mobile?
telephones are dead on [Edited]
telephones are dead. No service [Edited: "Personal Information"] [Title Edited: "Personal Information"]
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@user_3crq5v thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with your billing concern. Whenever a service change is made, the change is reflected on the next statement that prints. Has
Billing concern
H I'm watching I spoke to a customer service rep. They told me that my bill would go back to 116 after I spoke to them but they still have not changed it. Can you please tell me what is happening with the last ticket I submitted per my conversation with the Xfinity agent over the phone last week.
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Took my money
I paid early for prepaid services. Xfinity took the money, disconnected my services and trying to force me to buy a plan.
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Billing concern
H I'm watching I spoke to a customer service rep. They told me that my bill would go back to 116 after I spoke to them but they still have not changed it. Can you please tell me what is happening with the last ticket I submitted per my conversation with the Xfinity agent over the phone last week.
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Customer Service
Sorry about that! We had a problem with our site.
I continue to get this message when I try to add a streaming service to my already established Internet service. Very frustrating, spoke with 4 separate chat representatives and nothing has happened other than my bundle being cancelled.
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Getting Started
I have a 5.1.4 layout using a Denon X3800H AVR. I get Atmos from my XG1v4 DVR, LG OLED G2, Fire Cube 3rd Gen, and two 4K disc players. The AVR reports getting 2.0 audio from the Stream apps on the LG and Fire Cube. I received Atmos from
World Cup Audio
Just stereo, not Atmos. Stream had Atmos during the Olympics. Why back to stereo for the World Cup?
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Same here . I did chat FIVE times and each time tbey say they took care of it and will see the reward in 60 minutes . Never happens. Do they lie just to end your chat ?
ghoofie
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Xfinity Rewards Minion-themed movie night, Pick 1 of 3
The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f
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