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Credit $150
I return my equipment from my old address. A few hours later I check my email and it said that I would receive a $150 credit to my xfinity account. That was a month ago . I varnished on there chat 4x. Now they tell.me I dont have it coming. Now im behind $122 thinking the $150 credit that was told m
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Customer Service
Hello @bb1034, thanks for letting us know. Our engineering team is aware of this issue and is actively working on a fix. While we don't have any new updates at this time, any available updates will be shared once they become available.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hello @user_c496ls, and thank you for reaching out on our Xfinity Community forums! I can definitely understand how frustrating it would be to have your phone number and email already listed and still receive this message when trying to update AutoPa
Autopay
Trying to change credit card information for autopay but kept getting this message: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. Phone number and email alrea
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That's different from what I get. Unusual.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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That is a long time to have the email box. I bet you had lots of different items you wanted to keep. I am the same way, save photos and other items in my email. The email account needs to be logged into within 90 days of when the notices start for ha
Accessing Email
I don’t believe I ever received an email/invitation to change my email from Comcast to Yahoo, and I’d like to try and keep my Comcast email even if it is through yahoo, because I’ve had this email since I was a kid.
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Netflix plans
I was paying for Netflix standard with ads and at one point xfinity gave me an upgrade to standard, no ads at the same cost as standard. About 2 months ago, I received a notice on my TV that i could get premium for an additional $7. However, when the bill came I was actually being charged an additio
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Xfinity Stream Website
Thanks for posting on our community forums, user_rdc6qy. We can help with your service change. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a
E-mail for new contract
Still waiting on e-mail for new plan for service before I commit. Have been waiting
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Fire Stick no longer support Stream? Error message
I’m having the current Fire TV location-services issue with Xfinity Stream. I have an Amazon Fire TV Stick 4K (1st Gen), Fire OS 6.7.1.1. The Xfinity Stream app worked on this same device/account/network previously, but suddenly began giving the “To play video, we’ll need to know where you are” erro
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Xfinity Stream Website
@StockBoy not mostly on website. SMART TVs too !!
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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Hello @startingater, and thank you for reaching out on our Xfinity Community forums! I'm going to preface this with the statement that CableCARDs are no longer technically supported, but we'd be happy to make every possible attempt to assist you!To g
Re Pair existing cable card with TIVO Roamio
Need advanced repair team to manually re-pair my existing CableCARD to my TiVo host ID. Online pairing tool is failing with an error, and phone support was unable to help."
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I have an email only, but I think it’s ironically still attached to my parents account, because it tells me of service updates/bill updates, that I can’t touch, because I’m not the admin. and this account is 20 years old at this point? Haha… But sadl
Accessing Email
I don’t believe I ever received an email/invitation to change my email from Comcast to Yahoo, and I’d like to try and keep my Comcast email even if it is through yahoo, because I’ve had this email since I was a kid.
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Free xfinity plus for 1 year plan
I have xfinity wifi and on the app it says that I can get my first line free for a year. When I check out, it says that there's nothing due now, but my estimated next bill is ~$40. How do I get the free mobile select line?
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Plan
Yes, the AVR reports PCM 2.0. Even during real games.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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@user_feazlo I completely understand your frustration, especially if you've already cleared the cache multiple times and the issue continues. If the app consistently freezes during commercials, that is not the experience we want you to have. Since t
Disney plus
The app keeps freezing during commercials. This is a known issue and it’s getting tiresome to keep fighting this app. Please give me a solution. I’ve cleared the cache lik it says. That doesn’t help at all.
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You're welcome, @user_ra003422. I am sorry to hear your email box is deleted. Do you have an email only account with us or do you have other services? Did you see the option to reactivate your email box when you logged in at our website?
Accessing Email
I don’t believe I ever received an email/invitation to change my email from Comcast to Yahoo, and I’d like to try and keep my Comcast email even if it is through yahoo, because I’ve had this email since I was a kid.
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I have the same issue.
Free xfinity mobile
I have xfinity wifi and on the app it says that I can get my first line free for a year. When I check out, it says that there's nothing due now, but my estimated next bill is ~$40. How do I get the free mobile select line?
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Thanks for meeting us here in our community, @user_lsmjxv, about setting up your Yahoo email. Here: https://www.xfinity.com/support/articles/yahoo-email-migration-overview is a helpful article you can use to make sure your setup is correct. Please re
XfinityLinda
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MS Outlook will not sync with new Yahoo email - PLEASE switch me back
I am attempting to update outlook on my desktop with the new settings for yahoo, and everything I have tried fails with the same results. I have tried with creating the 3rd party password as is mentioned in one of the help pages, I have tried with the password i had to create for Yahoo, and I have t
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