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HP Printer Wifi Connection
My Hp printer won't connect to the wifi. How do I check if Mac filtering is enabled or what the issue is.
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Your Home Network
Complaint
I am writing to formally complain about an extremely poor experience with Xfinity’s internet service and technical support. Our internet service went down on the evening of January 24, 2026. I followed the online troubleshooting steps and was informed I would receive notification when the issue was
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Customer Service
Sounds like everyone else we spoke to. Credit wasn’t frozen and there was no issue on our end. We cancelled services.
No credit approval…with an 820 credit score
Yesterday my wife and I signed up for 2 mobile lines. The person in store stated that we qualified for the free year for 1 line promotion and we could trade in our phones for a discounted rate on a new phone. Upon “running our credit” AFTER he switched our lines over to their service already, he inf
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user_8al0i4 That's what I love to hear! Thank you for keeping us posted with the resolution :). Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help t
Event cannot be loaded
In Camera Event list, I pick an event to replay and get this error message: Event cannot be loaded. Please help since it effecting multiple devices.
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I deleted the Xfinity app and reloaded it. This resolve the issue.
Event cannot be loaded
In Camera Event list, I pick an event to replay and get this error message: Event cannot be loaded. Please help since it effecting multiple devices.
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Billed for free mobile account
Hi, I was just billed for my ‘free promotional’ mobile account. I expect an immediate chargeback since this was an obvious error on your part, and I shouldn’t have to rack-up any credit card fees or overages due you Xfinity’s poor billing practices.
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Plan
I'm sorry to hear you're experiencing a similar issue, user_jxvugj. We'd like to help in any way we can. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Hi there, @user_br43xu! Thank you for your patronage over the last 5 years! We are happy to look further into this. With the steps you took, there should be tickets open, so we can check on the progress for you. Please send us a direct message with y
Unauthorized removal of Xfinity mobile Care Insurance
My husband and I have been loyal customers for 5 yrs and have always maintained Xfinity mobile care with our phones. We also have Xfinity cable, internet and home security cameras. During my device upgrade for [Edited: "Personal Information"] which was paid in full, the representative failed to tran
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well there isn't :/. I'm trying to resolve my own issue with this Debt collector accusing me of having $246.31 in debt to Comcast when I never once missed a payment. I've called up Xfinity themselves and they confirmed to me I hadn't missed a payment
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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david_2 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servic
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
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Your Home Network
traceykva Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and serv
Peacock Activation Problem
I've been fighting with this for a month or so.....I added on the StreamSaver bundle with my xfinity internet and I've been able to activate my Netflix and Apple TV (although with a lot of difficulty) but have yet to successfully activate my Peacock. When I use the https://customer.xfinity.com/activ
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Extreme slow speeds following Network Enjancements
Around October/November we were notified that Comcast was performing "Enhancements" to the area, Ever since that first outage associated with tha outage we have had issues, slow speed almost every night. after MANY calls, New Equipment, A New Faster Plan, in December it seemed like they fixed it, th
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Your Home Network
UCP port forwarding not working
I am trying to set up a port forwarding rule for hosting a dedicated video game server with UCP, and it's not letting anyone outside of my home network connect. I'm not sure where the issue is occurring and I'm having troubleshooting
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Your Home Network
user_x3gn65, hello there. I understand your concerns. Have you attempted redeeming through the rewards? If so, did you get a confirmation?
Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)
I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?
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This has been the same issue for me except it's been 2 months of messing with it and talking to Xfinity and Peacock. Both say it's the other's fault. Streamsaver has not been worth it!
Peacock Activation Problem
I've been fighting with this for a month or so.....I added on the StreamSaver bundle with my xfinity internet and I've been able to activate my Netflix and Apple TV (although with a lot of difficulty) but have yet to successfully activate my Peacock. When I use the https://customer.xfinity.com/activ
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Good evening and happy Sunday @user_pza73a, we appreciate you reaching out on our Forums. Our team will be happy to help send two new cable boxes to your home. To get started on the ordering process, can you please send us a Direct Message with your
replacement cable boxes
I would like to have 2 new, (not refurbished) cable boxes sent to my home.
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I am incredibly sorry for the frustrating start to your Xfinity Mobile experience. With credit scores of 780 and 823, I completely understand why a denial feels both incorrect and confusing @user_ititgc. We commonly see this happen for a few specific
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No credit approval…with an 820 credit score
Yesterday my wife and I signed up for 2 mobile lines. The person in store stated that we qualified for the free year for 1 line promotion and we could trade in our phones for a discounted rate on a new phone. Upon “running our credit” AFTER he switched our lines over to their service already, he inf
Question