Xfinity Community Forum

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Cancel my wow pass

I need to cancel my $10 wow pass

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Customer Service

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Hi @user_cqgvmf, you have come to the right place to do so! We value providing our customers with a smooth, and comfortable customer experience. When you have a moment please send our team a direct message with your full name, the name listed on the

XfinityJustinM

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1 hour ago

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Formal Complaint

I need to file a formal complaint about an experience I had with customer service. Usually the customer service I get from xfinity is just fine but I had a very unusual and concerning experience this last time. Please advise.

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Internet Issurs

Ya’ll really need to have your CARE Team call me this week to figure out how to reimburse us for dealing with home internet issues for the last 6 months.Tonight watching the Bronco game with family and friends we were forced to watch the game on my 7.5” iPhone screen! Xfinity claims to achieve over

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Your Home Network

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Formal Complaint

I need to file a formal complaint about an experience I had with customer service. Usually the customer service I get from xfinity is just fine but I had a very unusual and concerning experience this last time. Please advise.

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Customer Service

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user_3erze9, thanks for sharing, and clearing that up. I can help you with some troubleshooting on my end. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can aut

XfinityQue

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2 hours ago

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Dynamic Range Window Violations and loss of connection

Recently I've been dealing with excessive DRW violations and loss of connection. Not sure if it's a coincidence or not but the local fiber company has been running fiber up the poles through the street all week, not sure if they knocked a connection loose up the line but yesterday and today I've bee

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I've power cycled the modem and router and also factory reset the modem with no change. Problem has persisted today as well. I'm in a rural area with no network interference near and also my network is a new WiFi 7 mesh setup with no congestion. Smar

user_3erze9

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2 hours ago

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Dynamic Range Window Violations and loss of connection

Recently I've been dealing with excessive DRW violations and loss of connection. Not sure if it's a coincidence or not but the local fiber company has been running fiber up the poles through the street all week, not sure if they knocked a connection loose up the line but yesterday and today I've bee

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Hi there, @user_ryuogh! Thanks for moving with us! I hope you are getting settled in at your new place! We are happy to further help with your Gold status. We can put in a ticket to have that updated. It only takes a few minutes to hear back once we

XfinityRay

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2 hours ago

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Xfinity Downgraded Me from Gold to Silver After Moving — Anyone Else?

Hello, I recently moved, and when transferring my internet service to my new address, they created a new account for me and removed the rewards tier I previously had. I was Gold since I’ve been a Comcast customer for more than 7 years, and now in my new account I appear as Silver, as if I had just s

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Xfinity Downgraded Me from Gold to Silver After Moving — Anyone Else?

Hello, I recently moved, and when transferring my internet service to my new address, they created a new account for me and removed the rewards tier I previously had. I was Gold since I’ve been a Comcast customer for more than 7 years, and now in my new account I appear as Silver, as if I had just s

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Customer Service

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Hello, I recently moved, and when transferring my internet service to my new address, they created a new account for me and removed the rewards tier I previously had. I was Gold since I’ve been a Comcast customer for more than 7 years, and now in my

user_ryuogh

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2 hours ago

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How to contact xfinity rewards?

Not sure how to do so

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user_3erze9 hi there! Thanks for reaching out. That's usually caused by poor network quality due to distance, interference, network congestion or faulty hardware. Have you done some basic troubleshooting such as disconnecting from power for 60 second

XfinityQue

commented

2 hours ago

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Dynamic Range Window Violations and loss of connection

Recently I've been dealing with excessive DRW violations and loss of connection. Not sure if it's a coincidence or not but the local fiber company has been running fiber up the poles through the street all week, not sure if they knocked a connection loose up the line but yesterday and today I've bee

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grievances - CSR promised to give $1100 off if I upgrade from intro to premium

Hope you are in great health and fine spirit & had a great thanksgiving. I am writing to you to let you know about inconveniences I faced during changing, placing or upgrading xfinity mobile devices. The summary of latest context is as following: I am an xfinity / Comcast customer since 2010. As I c

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Devices

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I'm sorry to hear you're unable to access the rewards, user_f2d22e. What specific issue are you experiencing when trying to access the rewards page? Are you getting an error message? Have you tried clearing the cache and cookies?

XfinityDilary

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3 hours ago

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$1 movie night

I’m a Platinum Rewards member here to ask why I didn’t receive the $1 Movie Night offer this month (August ‘25)?

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I want my $1 movie night reward. I tried to get it on November 30th. I can't access any of my rewards.

user_f2d22e

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3 hours ago

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$1 movie night

I’m a Platinum Rewards member here to ask why I didn’t receive the $1 Movie Night offer this month (August ‘25)?

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Hey @user_faw8h5, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with making the account changes. Please send a direct message by clicking the chat icon in the upper right corner of th

XfinityDemitrius

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3 hours ago

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Cancel Streamsaver

Hi there. I need assistance canceling streamsaver. It doesn't appear that there's an option to cancel from my account? Thanks!

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Hi @user_v58khh, being unable to record games while being a fan of a league that has over 2,000 games is quite frustrating. Our engineers are hard at work to get this resolved, but it seems to be a complex issue impacting some of our NBA league pass

XfinityJustinM

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3 hours ago

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NHL Center Ice “Program Info Unavailable “

Why are approx half the center ice channels displaying program info unavailable?

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... I can send emails successfully from the account, but nothing is coming in. ... If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://spa.

BruceW

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3 hours ago

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Suddenly not receiving Comcast.net email

Friday, 11/28 my Comcast account suddenly stopped receiving email midday. I can send emails successfully from the account, but nothing is coming in. I do not have email Forwarding set up nor do I have any rules. I was receiving messages Friday morning as normal and then it suddenly stopped. I am not

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Hey there user_vj7yde, thanks for reaching out over our community forums! Congratulations on the move, though we're sorry to see you go! Our team would be more than happy to help you get your account squared away. Please send us a direct message with

XfinitySean

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3 hours ago

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Cancel all services

I am moving and want to cancel all services. I do not want to transfer my services to a new address. I do not want to have to talk on the phone to do this either. Please tell me how to cancel services. Thank you.

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We sincerely apologize for this ongoing issue and for the frustrating experience you've had while trying to get it resolved. This is not the experience we want for our customers, and we appreciate you bringing it to our attention @user_qlzl93. Is thi

XfinityQuemekia

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3 hours ago

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Not deleting recordings

My recorded shows after watching I click delete. It says they are deleted in the percentage of show is showing, but they are still listed on the list of recorded shows. This is happening on my phone as well as on my fire stick. I have had Comcast out and spoken to multiple people on the phone and st

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user_8w5abp, hi there! Thanks for contributing to our forums! When you say you cannot access outlook, what do you means?

XfinityQue

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3 hours ago

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Yahoo transition issues

Hi all i just completed the transition to yahoo and added the account to my iPhone however I am having trouble adding it to macOS native mail app when I try to add a yahoo account in mail it’s inactive and looks like it’s still trying to use Comcast’s imap settings also now I keep getting a notice w

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Good evening @user_rt3dsm, and thank you for reaching out on our community forums, we appreciate it. We're sorry to hear about the frustrating experience as this is not the kind of experience we want for our valuable customers. Typically, we do not p

XfinityAlyssaA

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3 hours ago

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Transferred from Verizon, was promised my phones would be paid off

Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the

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