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user_66a8qt Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having, and we'll be happy to help you. Please send a Direct Message with your full name and address. Here are instruction
XB10 has been falsely offered 3 different times. Direct lies to prevent a move to ATT with a wifi 7 gateway right off the start/2gb plan
I was paying 140 bucks for a plan that was being downgraded in speed from 1300-1200, complained about having this xb8 router since it was released. Never upgraded, service keeps going up to a new speed, then they eliminate that plan and drop me back down. You don't offer 2gb services where I am, but
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user_xjkp58 Thanks for reaching out to us for assistance with you IMEI issue matching with what the account shows. We would be happy to assist with getting this fixed for you. Can you send us a direct message with your full name, name of accoun
My IMEI is a provisional mismatch
The xfinity assistant/call center[Edited: "Language"] cannot help me. They say my situation has been escalated but it has not. my iMEI on billing does not match my physical IMEI.
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Looking to get 5 year $50 1G rate
I'm an existing customer who is looking to get the new advertised discount rate. Please provide a phone number or easy means of working with a helpful support representative. Thanks!!
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Billing
The exact same thing has happened to me, how can I resolve this?
New account created when trying to switch plans
I went onto tur Xfinity website and saw more cost effective plans available. When I began the process of changing to one of the 5 year plans, it asked me to sign in and then after going through the checkout, I noticed I now have two accounts to my name instead of a new plan. Is there an easy way to
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XB10 has been falsely offered 3 different times. Direct lies to prevent a move to ATT with a wifi 7 gateway right off the start/2gb plan
I was paying 140 bucks for a plan that was being downgraded in speed from 1300-1200, complained about having this xb8 router since it was released. Never upgraded, service keeps going up to a new speed, then they eliminate that plan and drop me back down. You don't offer 2gb services where I am, but
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Customer Service
The old Outlook doesn't work either.
technical support for migrating from xfinity emal to yahoo Outlook email
The conversion from Xfinity to Yahoo on Outlook is working on one of our computers. The other one (a newer one) however is having great difficulties making the transition. I followed the instructions to properly set up the Yahoo imap and smtp and I keep getting the message "We couldn't log on to the
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Hi user_c2f1b4! Thanks for taking the time to visit our Xfinity Forum. I am sorry to hear you're also running into this Xfinity App issue. My team is here to help! Please send us a Direct Message. Here are the detailed steps to direct message us:&nb
Xfinity App shows modem OFFLINE despite being connected to it.
I work for Comcast and have a courtesy account. I recently swapped my customer owned modem out for an Xfinity device. I went through the setup process but was forced to call because the app could not recognize the QR code or manual CM MAC input. I had to call in and the agent said they activated my
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BIslander Thank you for the additional details. I know the game is over, and this wasn't the ideal experience. Have you experienced this before, and is it still happening with other content you are trying to access in 4K?
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
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user_dgua1q Thanks for reaching out to us for help with your package tracking. I would be happy to check the account for the tracking number to provide you. Can you send us a direct message with your full name, name of account holder (if differ
Cant track my order
Give me tracking details for order 2512314274409881. do this by the end of the day or im switching my service to starlink and never returning. it should be a crime to promise tracking info and then never send it. Did you even send the package? Why do I even spend my money with this company if this i
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Cant track my order
Give me tracking details for order 2512314274409881. do this by the end of the day or im switching my service to starlink and never returning. it should be a crime to promise tracking info and then never send it. Did you even send the package? Why do I even spend my money with this company if this i
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Customer Service
user_tink5z Hello there, and thank you for reaching out to our Xfinity Forums Community. This can definitely be frustrating if it's not auto-connecting back up. There is system update that gets done at night to be sure your services continue working
Modem needs reboot every 24-48 hours
Hello my modem stops working in the middle of the night every 24-48 hours and I end up having to reboot in the morning each time. Can this be resolved? I have checked the cables and it obviously works but I just goes out and turns red during the night. Please help!
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Good morning user_osf4pg! Thanks for reaching out to us on our Xfinity Forums. You have come to the best place for help! With the situation you described we would want to close the account at your previous address and when you move to a new residence
Pause My Service
I've moved out from my previous residence since September. I couldn't end my service on App so I had to sign up for a pause service that only charges me for several dollars until I move in to a new address. But I kept receiving bills from Xfinity for the wifi service that I've no longer been using.
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@user_0pemge Thanks for reaching out to us we do apologize for any inconvenience, can you give us a little more detail on what happens when you try & into your accounts?
Two accounts - app only works with one
We have two accounts - one for our new address that we will move to soon and one for our current address. When we try to sign into the new account on the app, nothing happens and no sign in occurs. What is going on? I can access the new account on the web just fine.
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I am able to assists you @yashaspa Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you
Need Help Cancelling Xfinity Service from Abroad (Can’t Call US #)
I’ve moved out of the US and I need to permanently cancel my Xfinity service, but I can’t use the usual callback system because I’m outside the country and I no longer have a working US phone number. I’ve tried the online assistant and chat and it keeps directing me to schedule a call, which isn’t p
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@user_a70e61 They just disappeared
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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@paulbloom100 Thanks for reaching out to us, I'll be happy to confirm that your TV service has been cancelled. Get started please send me a direct message including your first and last name and complete service address Here's the
HBOmax subscription still showing active after canceling xfinity tv/streaming service
I recently canceled my xfinity tv and streaming service (still have xfinity internet). But HBO max is still showing an active subscription with xfinity. Can someone check that it's been removed from my acct?
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Hello robertw1256a! Thanks for reaching out to us for accessing FETV. I'm sorry that you have not been able to access the network. They offer some great programs, I'm sorry that you are missing out on them. If you visit the fetv website you can enter
FETV
Where is FETV? When will it return? Its expensive enough to "Have to" pay for many channels I don't want/need/watch ! I should at least get the watchable ones. Please Bring FETV back FOR REAL. The "Google AI" (more like out of date information echo) claims that it's now FETV HD and most likely chann
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@Roger_G Thanks for reaching out to us, as a customer myself I know how important it is to get the best rate for the services that fit my household needs. In most areas the rate you're seeing online is for new customers or existing customers
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Looking to get 5 year $50 1G rate
I'm an existing customer who is looking to get the new advertised discount rate. Please provide a phone number or easy means of working with a helpful support representative. Thanks!!
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