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Hello, @user_85lz5b please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for
Urgent: Transferring internet to new address by Aug 1st — Portal error ADBF70702
I am moving on July 31st and urgently need my internet service transferred to my new address so it is active by August 1st. Both the online moving portal and the Xfinity App are failing to load for me, throwing JavaScript errors and error code ADBF70702. Every time I try to call customer service or
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New Construction – Need Site Survey for Demarc Location
I am building a new single-family home in Deerfield Beach, Florida. The house is currently under construction and I need to determine where Xfinity’s service line will enter my property. My builder needs to know where to locate the exterior demarcation point and conduit before construction progresse
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Down wire
There is a wire down at [Edited: "Personal Information"]. FPL has tagged it and I have contacted Xfinity twice but it's still hanging. Please fix it. Thank yiou.
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Customer Service
@user_ov5gyj Thank you for reaching out to us via Forums for assistance with getting your mobile service restored. I would be more than happy to review your account to see what we can do to get your services reactivated. Please send a direct messag
Shifty reliability
I paid my $55 bill 4 days ago. It was $117.98 so when I paid it, the app said I was good on both mobile and internet until August 9th. I've been trying to get my phone services restored for 3 days now after getting ring around the rosied and passed around from fake supervisor to fake supervisor all
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user_olky89 In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Comcast services, or in some other way been utilized on a Comcast account, use the information on this site to initiate a claim process. https
Fraudulent charges
To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio
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Chat dropped when solution is almost reached
I've been in chat for 2 hours now trying to resolve a simple issue, I have 2 addresses and they added the wrong service to the wrong address. Any time I am close to getting this resolved they end the chat and I have to start all over again. The next rep saying oh we can't cancel services, when the p
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Customer Service
@trublu Please create a new topic of your own here on the TV help board (https://forums.xfinity.com/topics/x1/602d56fae6b3965d18e3a59) detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
Outages in my area
Outages are becoming a normal weekly thing in my area that sometimes lasts for an hour or more. My area never had these problems before the upgrades were done. This really needs to be looked into because no one area should have outages this frequently.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Urgent: Transferring internet to new address by Aug 1st — Portal error ADBF70702
I am moving on July 31st and urgently need my internet service transferred to my new address so it is active by August 1st. Both the online moving portal and the Xfinity App are failing to load for me, throwing JavaScript errors and error code ADBF70702. Every time I try to call customer service or
Question
Closing post due to age
Fraud / Cell phone
I was scammed and now I am being told I have to pay for it . I ordered a iPhone in which i wanted the 17 pro max in which the store I go too said to just take the 17 if I didn’t like it to bring back for the pro max. It took Xfinity 4 days to switch me from T-Mobile to Xfinity in which I was without
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user_5e721f, Hi there! Thank you for providing those details. I can absolutely understand how concerning it would be to have an email address that still appears to be receiving messages but no longer shows as connected to your account. You've reached
access email
I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali
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Closing post due to age.
Stuck on voice guidance loop
Same issue as everyone on this forum. New box stuck on voice guidance loop during setup
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Fraudulent charges To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charg
Fraudulent charges
To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio
Question
Requesting Promotional Rate Renewal - Existing Customer
Hi! I’ve been a loyal Xfinity customer for two years, but my promotional rate just expired and my bill went up from $55 to $95.03. I’m looking at Tmobile, who is offering $50/month. I’d prefer to stay with Xfinity so I don't have to swap equipment, but I can't justify paying this higher price. What
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Rules and Automations
Hello, @red17 thank you for reaching out over Xfinity Forums. I definitely understand wanting to get the remote to work properly, you've contacted the right place for support and would like to help investigate the remote concern further and if not ab
Having trouble with remote and TV Box in one bedroom
One remote in one bedroom is not working with the box. We have tried everything. The message on the TV says to get closer to the TV for help!
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@user_8b9f4b Thank you for reaching out to us via Forums to get help with unpairing your remote. Please visit this link that shows you step by step instruction on how to do so. If unpairing your remote doesn't work, try a factory reset https://www.xf
How to unpair my remote X16-T tried & it is not working
I just picked up a new box and I am trying to unpair as it is not working, tried holding A&D goes from green to red pressed 981 and it does not work
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access email
I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali
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Sign-In and Account Management
@cwradio Our team would love the opportunity to explore account change options with you today. We would recommend checking out our online plan builder as it can provide online-exclusive offers that us representatives do not have access to. To work wi
contract ended
My discount for contract ended June 21 which caused a increase in price. Can you please check to see if there are any promotions that I can take advantage of. thanks
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Hi user_lf5d1t! We appreciate you taking the time to reach out to us about this downed line. My team is here to help! So that we can submit a ticket for this, please send us a Direct Message. Here are the detailed steps to direct message us: &b
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Down wire
There is a wire down at [Edited: "Personal Information"]. FPL has tagged it and I have contacted Xfinity twice but it's still hanging. Please fix it. Thank yiou.
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