Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (549.7K)
I hate the new update too!! I usually can adjust with changes but these are horrible. I have been loyal customer for 15 years and it is time to switch. So disappointed. I want smart resume and 30 second fast forward/rewind. These are why we stayed wi
Xfinity Stream iPhone app update SUCKS
I HATE the new version of the iPhone xfinity Stream app. I can no longer view my favorite channels in the guide which is what I primarily used the app for. I also can’t search by channel name or number anymore. Please fire everyone involved in this update and let me have the previous version back. I
Question
Hey @user_iysa6a, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to troubleshoot the Xfinity Email in Outlook. Did you recently take advantage of transferring your Xfinity Email to the Yahoo Ema
Comcast.net email will not connect in New Outlook
For three weeks, I have tried to connect my comcast.net account to New Outlook. It was fine before, and it just stopped working. I've tried removing it and re-adding it, and I've ensured that the account has third-party access checked.
Question
Hey @user_aoisbp, Thank you for visiting our official Xfinity Forums Community support page. The email is from us. We are working with our partners to find out when additional stock may become available. Please keep an eye out for any updates.
UPGRADE15
I received an Xfinity equipment-upgrade email offering 15% off a Netgear CM3000 modem using promo code UPGRADE15. I followed the link in the email and purchased the recommended modem, but the coupon code was rejected at checkout. Could you please honor the advertised 15% discount through a refund or
Question
first, your questions - not all recordings, not all channels. When we have a recording that has blank audio sections, I can rewind and replay the section. The dropped audio pattern may be a bit different- not as long blanked or even maybe split into
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
Question
Hello @ET_Explorer, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Modem Upgraded Needed
I got an email from xfinity saying"Equipment upgrade needed Switch to your supported modem today You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet experience." It also said"Your current modem is no longer receivin
Question
user_7e7e72 Thank you so much for reaching out about the Favorite Channel filter. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile
Xfinity Stream App v9.0.0 – Please Restore the Favorite Channels Filter
I am writing to provide feedback regarding the recent Xfinity Stream app update (version 9.0.0) on iPadOS. The update completely removed the ability to filter the Live TV guide by Favorite Channels, forcing users to scroll through hundreds of un-filtered channels every time they watch live TV.Managi
Question
Hey @user_2rd86j, Thank you for visiting our official Xfinity Forums Community support page. We will be more than happy to help where we can. Could you please provide detail pertaining to the Xfinity Mobile billing request? We hope to hear from you s
Unresolved Xfinity Mobile Billing Dispute – Request for Private Support
Hello Xfinity Support, I have an existing billing dispute involving a promotional offer that was promised by an Xfinity representative but was not honored. I have already contacted customer service three times, and a formal investigation ticket has been created. I was promised an email response with
Question
Ditto to all the complaints. The new app is terrible. Why did Comcast create something worse than the prior version? Bring back the prior one, or lose customers. And did Comcast even beta test this app with real people? AI is not good enough to rely
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
I am really annoyed by the library & recordings new format. Why why why did this need to change. There are multiple problems with it. First of all the actual name of many of the shows isn’t even on there. For example Survivor or Amazing Race are
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
the show was Ludwig on Britbox
Britbox not free - on 11/11/2026 on
on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription
Question
@user_f9kpnt, I’m sorry this has been such a difficult start to your service. Let’s get the account reviewed so we can address the equipment activation and hotspot issue, as well as clarify why you may be seeing an installation charge aft
Continuous issues
I am having continuous issues with my xfinity with the hotspot not working. My box not being able to activated. aswell as this every time I ring and try the chat it keeps going in a loop. I need an agent to contact me as I am not getting charged to install even though I bought a self install box.
Question
Hey @user_c9qqfz, Thank you for visiting our official Xfinity Forums Community support page. We would be unable to check the status of a cable modem prior to adding it to an account. If the modem is attached to another account, we would not be able t
Title: Check Used Modem MAC Address Before Purchase
I'm planning to purchase a used cable modem to use with Xfinity in New Jersey. Before buying it, I'd like to verify whether its CM MAC address is eligible for activation, whether it's currently associated with another Xfinity account, and whether there are any restrictions on the device. Could an Xf
Question
Add me to the list of longtime customers who are looking to change providers if this is not fixed quickly. Complete miss by Xfinity!
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
Question
I’m having the same issue with the new format
Recordings not able to forward through commercials since reimagined
Since the Xfinity streaming app was reimagined, I am no longer able to fast forward through commercials on recorded shows on my LG tv. This is programming that was recorded yesterday and I was not trying to watch it live. Yet another issue with the new service.
Question
Agree with all. No reason to redo the app; it wasn’t broke. Xfinity return the scheduled recordings feature. Also list the recorded episodes by the name of the show, not the name of the episode. When there is only one recording, you can’t tell which
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
Question
I’m very annoyed the scheduled recordings option is gone as well as the red dot in the guide showing what was recording at a glance. Whoever thought removing them was a good idea must’ve never used the app. Both need to be restored. In Face ID rather
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
Question
Can’t watch any recordings on IPad Xfinity streaming app. Get a blank screen then technical issue msg
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
New xfinity app update is terrible
Xfinity clearly wants to lower the quality of the app because overpriced consultants told them it’s cannabilizing hardware revenue steams. That’s the only explanation for removing critically important sections of the app. No way to see Scheduled Recordings. Limited options for setting new recordings
Question
•
Xfinity Stream App
i called in to complain about not being able to filter HD channels on the Guide, but now I realize the scheduled recordings are missing, too. They always mess with apps that aren’t having problems!!
user_wzl04h
commented
16 seconds ago
to the conversation:
0
0
Xfinity Stream iPhone app update SUCKS
I HATE the new version of the iPhone xfinity Stream app. I can no longer view my favorite channels in the guide which is what I primarily used the app for. I also can’t search by channel name or number anymore. Please fire everyone involved in this update and let me have the previous version back. I
Question