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Stuck service order. over 15 hours on phone with support.
Trying to port Xfinity Voice landline to Xfinity Mobile. Stuck in backend provisioning limbo for 19 days.
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Devices
Samsung TV not recognizing Xfinity box
Samsung TV not recognizing Xfinity box
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Devices and Equipment
@user_79q673 Thanks for reaching out to us about your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and co
Internet Outages on the Weekend
6/19/26 - worked all day. Came home to no internet on Friday at 7PM. Received notification from Xfinity that Internet would be down for 3 hours. I’m flabbergasted that any service work would occur on the weekend when people are trying to enjoy themselves. It’s sad when you work all day and try to co
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@user_413c82, hello there and thanks for reaching out. I understand your concerns. We currently have an open chat with you and this concern can also be addressed in that same chat until we get things all handled. While we do appreciate your contribut
Hardware I Returned Still on My Bill
I have the receipt and tracking number confirmation saying the Gateway router was returned. I look at my bill online, and it says I still have 2 devices. I want the Gateway Device removed.
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Hello @user_loufdb! Thank you for taking the time to post on our Xfinity Community Forum! Congrats on having XUMO as part of your services! You mentioned that when inputting the last four of primary phone number, you got an error...what error did you
Activate xumo
Ask me for a pin says i my last for digits my primary phone number i put it but didnt work
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Promotional Offer for Internet Plans
Hello, My current Xfinity internet promotional offer is about to expire, and my monthly bill is scheduled to increase significantly. I am looking to stay with Xfinity, but I need to see what current internet-only promotional offers, retention plans, or price-locked contracts are available for my acc
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Your Home Network
We appreciate that added context, user_frdw7p! Our team would be more than happy look into the issue further and see about getting another tech out for you. Please send us a direct message with your full name, name on the account (if different), and
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
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@XfinityChristy Thanks so much for replying! The last time someone came out was over a year ago, and he suggested running a new line straight to the house, getting a new modem, etc. I don't think he actually tested anything, though, if I recall cor
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
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Closed
Hardware I Returned Still on My Bill
I have the receipt and tracking number confirmation saying the Gateway router was returned. I look at my bill online, and it says I still have 2 devices. I want the Gateway Device removed.
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Your Home Network
No worries @user_4e6pho! Just to confirm, are you seeing any error messages or error codes when this happens, or does it stay on a blank screen without any prompt? Since this is happening consistently, it does sound like the box may need to be repl
X1 Stuck at Blank Screen
At least once a day my X1 will be stuck on bank screen. The only way to fix it is to power cycle it. I think I need it replaced.
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A live agent noticed that my modem was in this "walled garden" status, where my modem was considered incompatible with my plan, even though on my Xfinity device info page, it states "you have a Hitron CODA; your plan is 300/100; your modem is optimiz
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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user_l0gh57, Thank you for reaching out and creating a new post. I understand you are running into an error code when attempting to watch a live game. I'm sure it was frustrating, but we can do our best to help. This error code can pop up if you
Streaming error
I was watching live tv... all of a sudden it stopped and I get error tvapp-00116 How do I get the game back on?
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@user_p5wpx3 Thanks again for connecting with us here in our community. We were happy to assist with getting your concerns resolved with your Xfinity Mobile account.
My XFinity mobile account is unlinked from my xfinity profile
My XFinity mobile account [EDIT: account number] has been unlinked from my XFinity profile, so I can no longer do anything on the account. I want to relink the account to my profile.
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@jimflickinger Since the change to yahoo, I cannot get email from my comcast.net account. I can receive them on my iPhone but not my laptop. I deleted the app on my laptop, but can't get the account back. Help!!! What app were you using on your l
emails
Good morning, My important emails are not showing up in my Yahoo mail. They are showing up on my apple phone only. Please explain and correct for me.
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@user_kc38v4 I just can't continue with Yahoo. It's so frustrating and checking email has become a nightmare and a very time consuming task. Email with Comcast was great. I thought I HAD to change to Yahoo. I think I will leave Comcast all togethe
Upset with Yahoo Email [Edited]
I’m extremely upset with your new Yahoo email. I now have to spend five dollars a month to get an ad free email that I used to get for free. We no longer get ABC on Comcast TV and now we have to pay for email services. This is very poor customer support.
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I have been a Comcast/Xfinity customer for 26 years. I changed my plan online. $85 for 1.2gig speed for 5 years. Which includes the modem and dvr box. Dvr hours went from 150 to 500. Was able to downgrade my tv plan - they never had the channels I wa
user_see1yq
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I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
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