Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (498K)
@XfinityVictor If you would genuinely like to assist, you're welcome to review the previous messages in this thread — the requests I've outlined there remain unanswered. Who knows, maybe some agent with common sense will finally read that and be wil
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
Question
Same here. Their moronic "AI" just sends me to articles explaining stuff I already know! I had to go into a store just to get a phone number to call. No help there either except to end up charging me more than they said it was to upgrade my Internet
Peacock activation is not working
How can I get my peacock subscription activated? I've been trying for over a week now, but every time the website says that something unexpected happened and to try again later. Clearing my cache and using private/different browsers did not work. I also tried both on my phone and my computer. Unsure
Question
user_p201sb Thank you for letting us know your daughter's cellular data is not working while outside the U.S. We would be happy to help. Global travel is included with most of our newer plans, but there is a setting you can have her check for iPhone:
Data not working internationally
My daughter’s cellular data is not working in Greece although I was told they activated our phones for roaming at the store. Is there a setting we need to check?
Question
Data not working internationally
My daughter’s cellular data is not working in Greece although I was told they activated our phones for roaming at the store. Is there a setting we need to check?
Question
•
Accessibility
I pay for my power so it’s none of your business how long my tv stays on. I pay you for your over priced service which does not include you determining how long my tv stays on. I will be terminating my service with you and go to another one like all
How can I stop the power saver and nap mode from turning the tv off?
Turned off power saver and set the screen saver to 5 hours
Question
Peacock premium
My xfinity connection to peacock premium is active but is not working on my phone or tv
Question
•
Your Home Network
Mobil/internet
Moving I think I need to keep the internet service but I have already ask for cancellation how to I continue with my internet? Moving to Alaska
Question
•
Plan
user_wi97xv We have received your message, and will continue to help you over DM moving forward.
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
Question
Sorry I didn't see the other DM message. Just sent a DM to Xfinity support
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
Question
This never happened before until I added mobile. I'm ready to bring the phones back
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
Question
user_wi97xv We would need you to send us a DM as we will need to pull up your account details for further investigation.
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
Question
Hi there, @user_lq1b4z! Thanks for taking the time out of your day to reach out about the audio on the Xfinity Stream website. We are happy to further help. You did great with the troubleshooting steps you tried. Are you getting the expected internet
Audio sync issues
When using Xfinity Stream, the audio slowly starts advancing ahead of the video playback. This happens with recordings and live playback. It seems to be happening much more frequently. I have cleared the cache, cookies, etc from my browser and it makes no difference. I have logged out, restarted my
Question
I just logged in as a different user on the account who is a manager and all of her account Management things work
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
Question
user_j6742f Thank you so much for stopping by for help with enabling your bridge mode for your Xb7. This is still an option, but for security reasons it now has to be enabled in the Xfinity app. If you check out the steps here on how to access and en
XB7 bridge mode
I have a mesh WAP system. Don't need Wi-Fi from XB7. Previous forum post said to configure XB7 via http://10.0.0.1. However that no longer provides a config menu. Just has a note to configure gateway via Xfinity app. But app doesn't have setting for bridge mode.
Question
Well I just spoke to another agent who couldn't fix it. And told me to talk to customer assurance which I have several times already. Could someone please contact me about this?
AtoZ0to9
commented
2 minutes ago
to the conversation:
0
0
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
Question