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Good evening @user_v1wa2r, and thank you for reaching out on our Community Forums with your Peacock activation issues. I see that you're receiving an error stating that your service is already active. When you try to access Peacock, does it
Peacock Premium Not activating
I went to activate the peacock premium service and got an error saying that my peacock service has already been activated. I canceled an old account in September 2025 that did have Peacock, but that account no longe has access to peacock services.
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Platinum Reward - Missing Peacock Activation Link
I am a Platinum member and do not see the Peacock Premium reward link in my account or rewards page. When I log into https://customer.xfinity.com/activate-peacock, I do not see any activation button or banner. I see this message We’re sorry, your account isn’t eligible for this Peacock offer
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Hmm, thank you for letting us know that you tried sending a Direct Message @magandy. I’m not seeing anything come through on our end. When did you send the message?
Disputing $100 Jan Overage - 11 Months Under Cap"
URGENT Billing Dispute: $100 Jan Overage Wrong - 11 Months Under Cap 2-person home usage: Apr-Nov '25: 750-1100GB/mo (0GB over) Dec '25: 1352GB (123GB over) Jan '26: 2128GB (899GB over = $100 charge) Feb '26: 675GB (0GB over) Mar '26: 630GB (0GB over) Jan spike anomalous vs baseline. 2+hr phone/chat
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I sent a a Direct Message through the internal system, as you suggested.
Disputing $100 Jan Overage - 11 Months Under Cap"
URGENT Billing Dispute: $100 Jan Overage Wrong - 11 Months Under Cap 2-person home usage: Apr-Nov '25: 750-1100GB/mo (0GB over) Dec '25: 1352GB (123GB over) Jan '26: 2128GB (899GB over = $100 charge) Feb '26: 675GB (0GB over) Mar '26: 630GB (0GB over) Jan spike anomalous vs baseline. 2+hr phone/chat
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Intermittent Internet Drops, and High Upstream Power 50+dBmV on multiple coax outlets tested.
Hi folks I have noticed over the last few months my internet signal has been dropping out with increased frequency. I have an older Motorola MG7315 Modem but it has been working fine for a long time. I have looked at getting a replacement but wanted to do a little diagnostics first. Since I have had
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Your Home Network
Thank you for allowing us to help with your cancellation concerns, denniskent1983. I am glad we were able to assist, and you're all sorted now. If you need anything else, don't hesitate to create a new public post. Have a great rest of your night. &
Need to terminate my service without using phone
The direct message icon does not show up. With a little research, I learned that it might not show up until I've made at least one post. So here is my post.
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@user_coqt6f Glad to see @BruceW was able to assist you with this. Happy to hear it's working again. @BruceW Thank you!
MY TV doesn't show who is calling in the top right corner anymore
We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?
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@user_awgd3r Thanks for being a loyal customer. We are excited that you have chosen Xfinity to be your service provider and hope that you continue to do business with us in the future. Sure, I would be more than happy to assist you today.
Over the number of lines on devices for payment plansv
Over the number of lines on devices for payment plans? Both are paid i was told once I pay off my IPHONE TWELVE. We could upgrade our lines so we did. Nothing this was MONTHS AND MONTHS ago. We’ve called waited called waited. We desperately need new phones now we have 12pro Max and iPhone 13. We are
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I went to my closest Xfinity store today and placed an order for a Ring doorbell, come to find out, the guy messed my order up, I talked to someone in chat, supposed to have called me back and still waiting.
Wrong Device sent
9:40 AM (5 minutes ago) I am writing to formally express my frustration and disappointment with the handling of my recent device order and the complete lack of resolution since. On December 13th, I placed an in-store order for an iPhone 17. I was informed at the time that the device was not in stock
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Thank you for reaching out here in our Xfinity Community forum. We are here to help you, and happy to do so. This will require getting some account information better kept private. Please send our team a direct message with your full name, the name
Missing order
My order [Edited: "Personal Information"] include s SIM of xfinity mobile service. Fedex said they delivered to me on Friday, March 20th. However, I have not reiceived anything.
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THANK YOU THANK YOU THANK YOU!!! I tried just with the voice command and of course that didn't work, so I did it the long way - as you suggested - and it worked immediately!! I'm not adventurous at all and afraid to click on any buttons
MY TV doesn't show who is calling in the top right corner anymore
We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?
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I have sent the information requested to Xfinity Support. Please, let me know if you need anything else.
Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7
I moved to a new house, when I tried to activate my peacock account. I received the following message: Your Xfinity account is already linked to another Peacock account. PPG_0017_904c7a7 I have tried to contact customer service by the online AI assistant (helper) do not understand my issue. Can some
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Hello Jeff, I worked with the vendor who sold me tge device, they reached out to Comcast on their end, as they have a back-channel resource on staff and they determined that the phone is not going to work for this port, so they have agreed to swap ou
Unable to register Samsung Galaxy ZFold7 IMEI
Hello, I have an unlocked Samsung Fold that will not register on your network. IMEI 358910537129742. It says incompatible with network and customer service on the phone and at store was not helpful. I have wasted a bunch of time on this phone, it needs escalation to Executive Care to be added/whitel
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Missing BYOD Promotion Gift Card - Since Activati
Message: "I am writing to resolve a missing promotional gift card for a Bring Your Own Device (BYOD) line I activated more than 6 months ago. I have met all eligibility requirements: I ported my number from Tello mobile. I have maintained the line in good standing for over 90 days. I have not d
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Devices
Hello there user_kzo5ig 👋 I appreciate you reaching out to us with your concern as we definitely want to help you sort this out! While we would always love to have you join the Xfinity Mobile family, the circumstances in which your account was start
Unauthorized mobile account and wrongfully sent to collections
I am writing to formally dispute an Xfinity Mobile account that was opened without my authorization. While contacting Xfinity to update my internet service due to a move, the agent repeatedly attempted to enroll me in Xfinity Mobile. I clearly declined and stated I would think about it. Despite this
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@user_9ut9x6, understandable, but that's why they ask for your contact information so they can contact you for a better idea of what's going on. I can put in the request for you, but will need more information first. If you could send our team a dire
Low hanging line blocking a street
There is a low hanging xfinity comcast line that is hanging down from a large cluster of xfinity lines and a pole that is in the way of traffic at 2018 Panama Street in Philadelphia 19103. The line is in the middle of the street obstructing traffic.
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xfinity provides no way for a person to get this important information to the company and resolved through its automated systems or phone numbers.
Low hanging line blocking a street
There is a low hanging xfinity comcast line that is hanging down from a large cluster of xfinity lines and a pole that is in the way of traffic at 2018 Panama Street in Philadelphia 19103. The line is in the middle of the street obstructing traffic.
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Actually, just go here: https://connect.xfinity.com/appsuite @user_0pora2 I have posted this link to your many posts regarding this subject, but you apparently aren't reading the posts.
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I can't log in why
How do I log in to my e mail
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