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CrazyCatLady1961. I’m sorry you’re running into this, especially after already confirming that a VPN isn’t interfering with the connection. If you’re only seeing the three loading dots and the programming never starts, let&rsq
Streaming Doesn't Work
Streaming does not show any programs. I was told to use To Go. I have no VPN on or anything but I constantly have 3 dots on my screen just buffering.
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switched to another internet provider
Hello, I recently switched to another internet provider and would like to cancel all my Xfinity services, including Internet and TV. I would prefer to complete the cancellation online without making a phone call. Could an Xfinity Support representative please assist me through direct messaging? Than
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Customer Service
Guide isn't working on Samsung tv
The app updated on my Samsung tv and the guide won't come up now
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Xfinity Stream Website
Sorry, I manage multiple properties/accounts and replied under the wrong account. For the first few weeks, I was just thinking this was a slightly delayed thing that would get resolved quickly, so I wasn't really making notes ... but now that this i
Xfinity Voice Porting Department – Unacceptable Customer Service, Endless Runaround, and Zero Accountability
I have been calling Xfinity Voice's porting department numerous times per week trying to transfer a telephone number from AT&T that is very important to us, as we have had it for decades, and the experience has been extremely frustrating. Every time I call, I get the same runaround. I'm told AT&T re
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Hi @user_vm4alg, it looks like we were speaking with you in direct messages, and were awaiting your response, to assist with your concerns. Please follow the steps provided by @XfinityEricB, meet us back in direct messages with your full name and add
You are not eligible to redeem benefits
I am a long time member and redeem benefits often. Today I tried to redeem an available benefit and I received a message that said I was not entitled to redeem benefits. I tried both the app and my online account and received the same message regardless of the benefit I tried to redeem. I have repea
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I'm older too lol but I don't think this forum can do anything
Sport Zone app doesn't have ncaawb
When loading sports zone, I see men college basketball ncaamb but not ncaawb. Please add women basketball back to the zone.
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Ah! Well, of course, that makes sense. Thanks. My confusion was because I didn't realize that messages in my Sent folder had been deleted! I'm not the only person using this computer. Aggressive cleanup was conducted! OK - Thanks much.
"Recover Deleted Items" has very unexpected result
Today, I clicked "Recover Deleted Items" for the first time. I wanted to see if I could find copies of some sent emails. I expected to see things from the last 30 days since that's what it says will be displayed. BUT - instead, it shows me EVERYTHING going back to 2017 and beyond. How can that be?
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Gigabit Internet Underperformance, Missing XB8 Gateway, and Request for Technical Escalation and Compensation
I am requesting escalation to an advanced technical support team, Advanced Technical Support / Tier 2. This issue has persisted despite multiple troubleshooting sessions with Xfinity agents. I have a 1 Gbps Internet plan and an XB8 Gateway operating in Bridge Mode, connected to my TP-Link Archer AX5
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Your Home Network
Remove $14 x1 dvr charge
Is there anyway to remove this? I’m trying to lower my bill a little bit but I want to keep the same package and I never use DVR
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Channels and Programming
Thank you for letting us know you sent a direct message @user_oq647m! I checked again, and we still aren't seeing your recent direct messages come through to Xfinity Support. Please send us a direct message with your full name and complete service
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
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Hello @Sustao85, and thank you for reaching out to us and taking the time to explain everything you’ve experienced. I understand how frustrating it would be to believe all of your services had been canceled, only to later discover that the mobi
Charges after cancellation
I signed up for Xfinity Internet in December 2025. At the store, the representative told me every internet plan included a free mobile line. I explained that I didn’t need it because I already had a business phone, but he insisted it was mandatory. The internet worked fine until mid-2026. During the
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Having the same issue! Says 5 recordings but only shows 3! I have reset wifi, uninstalled app, nothing works, on tv or phone app. Must be Xfinity issue again.
Xfinity Streaming missing some DVR RECORDINGS
Check Your Network Connection: Ensure your device is connected to the internet. A stable connection is necessary for the app to function correctly. Sync Your DVR: On your X1 TV box remote, press the Xfinity button, navigate to the gear icon for settings, and select "Device Settings." Scroll down to
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user_c3zvhm. I’m sorry you’re dealing with this, especially after you’ve already restarted and unplugged everything. Let’s see if we can narrow down what’s causing the issue. When you pick up the phone, is the beeping ha
Home Phone
Can't call out or receive calls. Turn phone on you hear dial tone and beeping. Restarted everything. Unplugged everything. Still not working
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I sent a DM to Xfinity Support.
My technician failed to show for his appointment.
I am filing a formal complaint regarding a scheduled Xfinity technician appointment that was not honored. His name according to his phone is [Edited: Personal Information], and his phone is [Edited: Personal Information]. I made arrangements to be home during the scheduled appointment window, and yo
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Good evening @user_jp233f! Our engineers have confirmed that this is a larger issue affecting multiple customers, and they are actively working toward a resolution. At this time, there is not an estimated resolution date available to shareIn the mean
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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I did just as they asked and still and blocked from benefits. I did an online chat and that was not productive. This week I guess I will need to make an appointment and drive 10 miles to my nearest store to try to deal with this and the giant price i
You are not eligible to redeem benefits
I am a long time member and redeem benefits often. Today I tried to redeem an available benefit and I received a message that said I was not entitled to redeem benefits. I tried both the app and my online account and received the same message regardless of the benefit I tried to redeem. I have repea
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Internet service
My service at 1976 Meadow Lane, Wyomissing Pa 19610 service was out for 16 hours. I expect an adjustment on my bill reflecting this outage. Don Matthews
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Your Home Network
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Need to remove some services and just keep high speed wifi
Looking to remove home phone, security, and cable from services and just keep wifi. I see lots of ways to add services on the website but not to remove them. Thanks.
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Hello @user_lacutm, and thank you for reaching out to us here on the Xfinity Community Forum! You’ve come to the right place for help. As our awesome expert, @EG asked, were you successful in getting your new equipment set up and connected? You
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Internet
Got the upgrade router today can’t connect to my WiFi
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