Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (511K)
@XfinityBenjaminM I was told by several people they are getting rid of the option to do manual recordings so who's telling the truth about this. You can't fix a known issue with something that no longer exist. Why not tell us the truth about this. C
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
Question
@DebLev86 this is exactly whats happening to me, im in California and after every maintenance they seem to overload my lines to cover up poor quality updates....so many flaws and i have no other options in services until ATT eventually installs Fibe
Packet loss and uncorrectable codewords after a maintence
Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue
Question
I'm having problems with my two OFDM channels as well, especially 194. They keep sending techs to my house who do absolutely nothing. They might as well just give me access to everything and tell me how everything works so I can fix it myself. Your 1
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
Question
Customer service
Customer service is the worst. I called to have an account issue straightened out and they said they could save me money because I didn't need to pay for my modem anymore. Made it very clear. I need two modems. I have two buildings. I need two modems. They cut off and disable both modems. I had no i
Question
•
Customer Service
Exactly what is happenning to me. My 2 ofdm channels are drowning in some form of noise and I've had over 6 techs come out and a new main drop installed and my problem persists. 85% of all of the data coming into my apartment is damaged and has to be
Packet loss and uncorrectable codewords after a maintence
Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue
Question
They wont help you. Xfinity has a failing business model. Pull any stocks out while you can.
Large packet loss outside my home network
I am experiencing severe, sustained packet loss of over 70% specifically when routing to target servers. Target destination: 50.228.250.250 I have run a traceroute and PingPlotter diagnostic. My local home network is completely clear, but data is collapsing at the Comcast handoff node right after th
Question
I have the same modem and the same issue so I’m thinking the same.
Xfinity Internet Dropping All of a Sudden - Netgear Nighthawk CAX30 Modem/Router
Over the last two weeks My wifi signal is continuously dropping throughout the day. My wife and I work from home and stable internet is essential. We have always used our own router and replaced our previous Netgear router in November with a new CAX30 Router and have not had issues like this until t
Question
Service extension
I’m seeking to get a service extension because checks have not been released yet, but can’t reach a live agent to make arrangements.
Question
•
Your Home Network
Payment
I had an arrangement set up for tomorrow but had to cancel due to financial hardship. I need a representative to check my account for alternative options
Question
•
Billing
Hello user_h1079h, thank you for reaching out here in our Xfinity Community forum. I will be happy to help you, we just need to get some information. Please send us a direct message with your full name and complete service address to "Xfinity S
Need to transfer Xfinity account ownership to my roommate
I have permanently moved out of the United States, but my roommate is still living at the same service address in Philadelphia. I would like to transfer ownership of my Xfinity Internet account to my roommate so they can continue using the existing service and Xfinity Gateway. Could an Xfinity repre
Question
user_j4st2i, I'm sorry to hear you didn't get all the emails you needed. For recovery, this is the best path, as these requests are typically routed to that support team.
Inadvertently deleted emails
"I am involved in an active lawsuit, and critical legal evidence was accidentally deleted via an automated folder setting. I need a Tier 2 technician to check the server-side archival logs to see if they can pull a snapshot of my mailbox from 12/31/25-2/14/26.
Question
@user_b4lydy you can’t send a DM without support first asking you to do so. Apparently that’s against their forum rules?! I tried it and they said I need to reply with the comment where the rep said to DM them. What a joke
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Same. My card unpaired at 8:30 yesterday evening. Got nowhere with customer support. Bounced between teams for 1.5 hours.
Tivo cable card
It appears the Cable Card in my Tivo Bolt stopped working. A generic chat tech told me to exchange it, but my understanding is that they are not supported anymore. I believe it just needs to be re-paired. Can this still be accomplished? I tried calling 877-405-2298 but could not get past the annoyin
Question
Xfinity support, I have requested assistance before with no response. I am also trying to get this update on my account, but the Xfinity phone support is completely in the dark. I tried DMing support here and apparently they don’t like that either s
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Need to transfer Xfinity account ownership to my roommate
I have permanently moved out of the United States, but my roommate is still living at the same service address in Philadelphia. I would like to transfer ownership of my Xfinity Internet account to my roommate so they can continue using the existing service and Xfinity Gateway. Could an Xfinity repre
Question
•
Customer Service
@user_vblgi7 I can see why you'd be concerned. If you've already requested return labels several times and haven't received them, that's certainly not the experience we'd want for you. I would be more than happy to assist you. Please send us a direct
Unable to return apple watch
A customer service agent pushed sale of 2 apple watches a few days ago and said I can return them if I do not want. She said they will send a return Fedex label that I can use to return. The shipping was delivered just about 5 days ago and the packets are unopened. But even after multiple follow-up,
Question
user_lnjtdh No worries. If it was already printed before you made the changes, it will not reflect any of the new promotion information, which would all go on the bill after the change. You can check the details in the PDF version. You can check out
End of contract, new contract?
I got off the phone with customer service and even tho I'm not happy about paying more for the same package I had it's better than the double price that it showed originally. My issue is she lowered the price, but for some reason billing is still showing September at the double price. Why didn't it
Question
Unable to return apple watch
A customer service agent pushed sale of 2 apple watches a few days ago and said I can return them if I do not want. She said they will send a return Fedex label that I can use to return. The shipping was delivered just about 5 days ago and the packets are unopened. But even after multiple follow-up,
Question
•
Customer Service
This morning’s update fixed the problem here in Western Pennsylvania and my favorites are intact.
user_oqizuc
commented
28 minutes ago
to the conversation:
0
0
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question