Xfinity Community Forum

my plan has been automatically changed from $25/m with 400mb to $84 with 200mb

my previous package was $25/m with the speed of 400mb/s. Now I found my plan has been changed to a $84/m one and with a $10 services I had never not subscribed (xumo stream). I did not receive any notice and now this is the lowest fee I have to pay if I still want to use the Xfinity internet plan. I

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Your Home Network

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Transfer ownership account

I would like to transfer ownership or the primary account to Deven Mantanona who i already made a manager on my xfinity account.

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Customer Service

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I found a solution. Comcast wants email users to migrate to the new Yahoo platform. I suspect the verification issue is intentional and helps push users in that direction. Once I migrated to Yahoo, I set up my Comcast account in Apple mail via the Ya

tomv

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2 hours ago

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Cannot verify mail account on Apple devices

I had to change my Comcast.net email password and the established accounts on my Apple devices, using Apple Mail, will not verify my username and password. I know they are valid since I can access my account on the website. I have tried all of the tips I can find and am at a loss. Any advice would b

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I just sent a message

user_dj4t9w

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3 hours ago

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Phone says locked by carrier and phone is paid

I purchased two phones through Rexi when I was an employee and they are paid for and should be unlocked. I called and the agent said the phones are unlocked, but the actual phones say locked by carrier. The agent said I needed to contact HR, but again I dod not work for the company. How can I get th

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Blacklisted/Blocked Device

I purchased a brand-new device from an Xfinity store and shipped it to another state. Before I was able to activate the line, the package was lost in transit. When I contacted Xfinity, I was instructed to activate the lost device so it could be blacklisted, after which I was directed to Assurant for

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Devices

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Long-time Platinum customer looking for loyalty Internet upgrade offer before switching to AT&T Fiber

Hello, I am hoping someone from the Xfinity team can review my account before I make the difficult decision to switch providers. I have been a Xfinity Internet customer since June 2021, I am currently a Platinum member in Xfinity Rewards, I use AutoPay, and I have always been happy with the reliabil

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Your Home Network

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@user_lmpdrb Thank you for letting me know. I am not seeing any reported issues with the offer. It is a while-supplies-last offer, so we may have already run out of cards, but I would be happy to help look into it for you. If you could send our team

XfinityAmandaB

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3 hours ago

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Membership Benefits

I claimed the Dave and Busters gift card but it is not giving me the redeem code

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@user_hins9e Do you see the other account when logging in online or through the Xfinity app?

XfinityShawn

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3 hours ago

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Unable to Link accounts

I have Xfinity at two addresses, both internet. I was able to work with an xfinity customer support person to setup the 2nd address, but I want to link the two so I can manage both from the web or app. Whenever I try to Link accounts, I put in the address (and the address does automatically show up

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Thanks for clarifying, user_dj4t9w.! We can help with your unlock request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Si

XfinityDilary

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3 hours ago

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Phone says locked by carrier and phone is paid

I purchased two phones through Rexi when I was an employee and they are paid for and should be unlocked. I called and the agent said the phones are unlocked, but the actual phones say locked by carrier. The agent said I needed to contact HR, but again I dod not work for the company. How can I get th

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Yes, it happens in both Firefox and Chrome on both my desktop and Android.

user_lmpdrb

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3 hours ago

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Membership Benefits

I claimed the Dave and Busters gift card but it is not giving me the redeem code

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@user_lmpdrb Thank you so much for letting us know you are also running into an issue redeeming your Dave and busters member offer. Since this is an error when the new page goes to load, have you, by chance, checked to see if the same issue happens i

XfinityAmandaB

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3 hours ago

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Membership Benefits

I claimed the Dave and Busters gift card but it is not giving me the redeem code

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I am currently going through the same thing to. This is so annoying I can’t find the second account, i literally got charged 2 times for a deposit which it should’ve been once. I think the guy that did it messed up and tried hiding his tracks. I have

user_hins9e

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3 hours ago

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Unable to Link accounts

I have Xfinity at two addresses, both internet. I was able to work with an xfinity customer support person to setup the 2nd address, but I want to link the two so I can manage both from the web or app. Whenever I try to Link accounts, I put in the address (and the address does automatically show up

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Yes they are active on the account

user_dj4t9w

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3 hours ago

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Phone says locked by carrier and phone is paid

I purchased two phones through Rexi when I was an employee and they are paid for and should be unlocked. I called and the agent said the phones are unlocked, but the actual phones say locked by carrier. The agent said I needed to contact HR, but again I dod not work for the company. How can I get th

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user_wx16ph My team can further look into your billing concerns today. You will need to send us a Direct Message. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the

XfinityShawn

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4 hours ago

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Misinformation on billing

I was told by multiple agents via chat and on the phone, that I was being enrolled into a 12-24 month payment plan for my past due bill. Even though they all told me that it would take 3 days to activate the plan, they all assured me my balance would reflect $0 and my service would not be interrupte

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Good evening, and thank you for reaching out on our Community Forums with your feedback @user_4b77eh. We appreciate you taking the time to share your experience with us. This certainly isn't how we want our valued customers to feel, and we're happy

XfinityAlyssaA

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4 hours ago

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Comcast is scamming customers

Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't

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@SisterNight303 When an employee here asks someone to send a direct message they are doing so to get personal identifying information that can't be, or shouldn't be, shared in an open public forum. We do listen to our customers that post here.&nbs

Again

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4 hours ago

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Customer service issue : $50/month 1gig 5 years

I have called xfinity support 5 plus times trying to activate a promotion all reps say I am eligible for : $50/month for 5 years 1 gig. They just keep saying “we need to add the offer to your account then we can activate it.” It’s now been a month of me reaching out weekly to see if they have added

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@XfinityVianney Thank you, I DMed support. I didn't have the option to click that icon before. I do now. I appreciate the help.

night1107

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4 hours ago

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Paying for Peacock Premium Plus still seeing ads

I signed up for xfinity a month ago and part of the plan was to pay the additional $6 a month for premium plus peacock. I activated through xifinity link but I'm still seeing ads. I went into Peacock and "signed out" of all devices as mentioned in a previous thread but that didn't work. I'm still on

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user_22t1nt Thank you so much for stopping in for help with removing your home phone from your account now that your promotion has ended. Home phone services were included in some of our triple-play bundles. With those plans, you did get great discou

XfinityAmandaB

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4 hours ago

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Remove Voice

Hi I’m desperately trying to remove a landline number and “voice” from my plan completely. I keep getting bounced from agent to agent and my bill has nearly doubled in the last 2 months because some kind of “promotion” with voice ended and now I’m being charged for it. Please I just want it removed

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@Slipknot303, It was a pleasure to assist you tonight, and glad we could get you taken care of. If you need anything in the future, please feel free to make another post, and a Digital Specialist, Forums Expert, or community member will help you as s

XfinityChelseaB

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4 hours ago

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Need to cancel my service

I want to cancel my service, and don't want the stupid callback the bot suggests.

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I also claimed the Dave and Busters $10 gift card this morning, it's listed under my redeemed benefits. But under "How to Use", normally it has a link to "Redeem Now", instead the button says "Visit Dave and Busters". I click it and it goes to a blan

user_lmpdrb

commented

4 hours ago

to the conversation:

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Membership Benefits

I claimed the Dave and Busters gift card but it is not giving me the redeem code

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