Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (420.6K)
Thanks for your help.
$10 credit missing and next bill will be higher
I got email from Xfinity saying that if I changed my autopay from credit card to bank account is could get a $10 discount. So, I logged in and made that change. That caused a payment to got through 3 weeks early, so that's a problem. Other problem is that when I look at projected next bill, it's $2
Question
Hello @user_c0eade, thank you for taking the time to leave a post. Sorry to hear you're experiencing issues with your Apple Watch. You mentioned the watch is paired to another phone, but you only have one phone in your household. Could you confirm if
Xfinity Support
Today 12/28, I am experiencing the exact same issues since Christmas Day. The Apple Watch was a gift my my child. This has ruined his Christmas. The watch is paired to another phone so I have no cellular. This is impossible because I only have 1 phone in my household.
Question
Thanks for posting and sharing the situation you've been dealing with, tr30030. If this has been ongoing for quite some time, our team would be eager to see what we can do to help! Please send us a direct message with your full name, name on the acco
drop line installation
My wife and i recently moved houses and contacted Xfinity to obtain internet access but were informed we needed to have an underground drop line run to our home as it did not have existing service. We placed the order September 17th and have gotten no true updates on the status of the installation o
Question
Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour
The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour. The lapse in the connection usually lasts 2 mins or so, after which the connection will automatical
Question
•
Your Home Network
move utility pole
We are trying to get a utility pole moved on our property. The round and around of talking to people, texting, and contracted tech has been painfully unproductive for making a plan, understanding next steps, or moving through the decision-making process.
Question
•
Your Home Network
Thanks for providing us with an update @TMG211! Just follow the previous instructions and send us a direct message, we'll help you out. 😃
Figuring out what TV plans availabe due to increasing costs
I have "Select Double Play," "Digital Preferred Tier," which I think may be outdated. What is the most direct way to find out other plans available to help lower my costs or get some guidance? My plan is increasing $26 monthly which is crazy for regular old TV. Thanks!
Question
Complaint about billing
How do I make a complaint about billing?. Can I speak to.the CEO of the company
Question
•
Customer Service
Xfinity Support
Today 12/28, I am experiencing the exact same issues since Christmas Day. The Apple Watch was a gift my my child. This has ruined his Christmas. The watch is paired to another phone so I have no cellular. This is impossible because I only have 1 phone in my household.
Question
•
Customer Service
So far Marcus is not offering me any good deals in DMs, after a few hours of small talk, he finally got back to me with a quote and they are basically the same as what was quoted me on the website..
Need some help with getting a better deal
My rates just went up last month and I see some great deals for new customer pricing but when I try adding these plans to my existing account, the price goes up a ton. Anyone know tricks to resolve this? Thank you!
Question
This is very unfortunate. Not to add insult to injury. Xfinity installed a drop line along the side of my patio. Water is now creating movement on a weight bearing patio. I have had promises of attention. Supervisor scheduled and never arrives. I wis
drop line installation
My wife and i recently moved houses and contacted Xfinity to obtain internet access but were informed we needed to have an underground drop line run to our home as it did not have existing service. We placed the order September 17th and have gotten no true updates on the status of the installation o
Question
I just seem to go around and around trying to actually see the channel lineup for the various TV packages. It shows the names of the bundles but it's impossible to see all channels available. I'm constantly being asked for my address and to si
Figuring out what TV plans availabe due to increasing costs
I have "Select Double Play," "Digital Preferred Tier," which I think may be outdated. What is the most direct way to find out other plans available to help lower my costs or get some guidance? My plan is increasing $26 monthly which is crazy for regular old TV. Thanks!
Question
I am no longer recieving new email as of 12/27/25 4 pm
Email is not displaying in my inbox
No email messages are coming to my inbox, whether I'm using the web client or the Mail app on my phone. Spam emails are displayed in the Spam folder.
Question
Thanks for keeping us posted, user_u1aaq0! Glad to hear the CSA team is getting the ball rolling. Please let us know if there are any further updates.
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
Question
Accepted Solution
Happy Sunday user_myoj88, and thanks for being an active member of our community with your post 🙌 I know how important it is to make sure we're saving where you can, so I'm glad you were able to setup your account to get that extra $10 off your bill
$10 credit missing and next bill will be higher
I got email from Xfinity saying that if I changed my autopay from credit card to bank account is could get a $10 discount. So, I logged in and made that change. That caused a payment to got through 3 weeks early, so that's a problem. Other problem is that when I look at projected next bill, it's $2
Question
@XfinityPeterH Called CSA, they ran some diagnostics and weren't getting the responses from the gateway, they were expecting, so they've arranged for a tech to come out Jan 7th, between 10-12pm. This may not be a localized problem with the gateway a
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
Question
This was the comment which didn't carry over on the copy and paste below: Hello everyone, There was a problem on the Stream app for Newmax channel. Error has now been cleared, and the app should work properly. Please try the app again to view the
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
$10 credit missing and next bill will be higher
I got email from Xfinity saying that if I changed my autopay from credit card to bank account is could get a $10 discount. So, I logged in and made that change. That caused a payment to got through 3 weeks early, so that's a problem. Other problem is that when I look at projected next bill, it's $2
Question

Hey @user_1pz4pi, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to address any billing concerns you may have with the Xfinity billing and services. Could you please leave a comment with more sp
XfinityDemitrius
commented
7 minutes ago
to the conversation:
0
0
Complaint about billing
How do I make a complaint about billing?. Can I speak to.the CEO of the company
Question