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user_rjmooj I would like to take a look at some account specifics so we can get to the bottom of this. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Di
Upload speeds are approximately half of the provisioned speed
I recently moved and brought my comcast XB8 modem with me. It is hooked up in the same configuration: bridge mode -> my eero system. I have the same "Gigabit Extra" plan and my downloads are fine ~940Mbps. My uploads at the new house are 15-20Mbps. At my old house I would consistently pull 40-42
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@XfinityAirelle ok so bringing it out of bridge mode does bring the upload speeds back to 40-42Mbps. This isn’t a solution for me as I want to use my own router and not have my wifi behind another router. What is an alternative fix?
Upload speeds are approximately half of the provisioned speed
I recently moved and brought my comcast XB8 modem with me. It is hooked up in the same configuration: bridge mode -> my eero system. I have the same "Gigabit Extra" plan and my downloads are fine ~940Mbps. My uploads at the new house are 15-20Mbps. At my old house I would consistently pull 40-42
Question
I am sorry we have made you feel that way @user_uwoa58 We would be happy to review your account and answer any questions you might have. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Si
I'm feeling i was done kinda bad by your company
I wasn't explained things to fully in detail and see more involved with the phone deal. If g bill is higher than h an told it wold be i Want out
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tuser_j2zxhe I hope nobody was hurt. I would be happy to report this situation to our local team ASAP. I can't provide the information you are requesting directly to you, but I can certainly get it reported for you! I'll need details of situation for
Xfinity truck accident
My car was recently hit by a xfinity truck driver and I need help locating the branch of where the truck is stationed , along with the supervisor of the employee
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Good morning user_fcd828. Thanks for reaching out to us on our Xfinity Forums and sharing the trouble you are having with accessing your Xfinity Rewards. Our rewards programs is one of my favorites and has always been so easy for my family to access
Xfinity Rewards page shows ask Xfinity no rewards
Not able to Access Xfinity Rewards since 1st April. Customer Service has no resolution to ticket just asking to wait for few days every time I reach out. Extremely disappointing experience.
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Home security
Hello I was wondering if you can talk through the camera app if away from home
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Devices and Equipment
I guess the cables were tangled up with the power lines when the pole fell due to storm.
Aerial cable has been cut how do i get help?
I know a crew will visit next dooe this afternoon. Will they help fix my cable too? Several houses have all had aerial cables severed. Chopped up. Possibly by power compan y during service restoration.
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Good morning @daylite2 Thank you for bringing this to our attention. We would be happy to look into this for you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Cli
Aerial cable has been cut how do i get help?
I know a crew will visit next dooe this afternoon. Will they help fix my cable too? Several houses have all had aerial cables severed. Chopped up. Possibly by power compan y during service restoration.
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user_308la1 Thank you for sharing the model of your TV. I'd like to take a look on my end, and see what could be causing the error message. Can you please send a Direct Message with your name, and service address? Click "Sign In" if nece
TVAPP 00195 Error on Samsung TV
I'm a new customer and I haven't been able enjoy the service because I have to use the Xfinity app on my Samsung TV. I keep getting the error code on the subject line. I have completed the troubleshooting steps with no positive results. Can I please receive assistance? I'm already getting billed fo
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user_azsyfb Hello there! Thank you for reaching out to our Xfinity Forums Team for assistance with your services. I'm sorry to hear you are experiencing some difficulties with your services. I'd be happy to take a look at your account and services, a
internet account suddenly became inactive
today my xfinity internet account suddenly became inactive, even if I paid $50 it is still inactive and the internet does not work.
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Hello. My T.V is Samsung The Frame (2022). Model code is QN65LS03BAFXZA.
TVAPP 00195 Error on Samsung TV
I'm a new customer and I haven't been able enjoy the service because I have to use the Xfinity app on my Samsung TV. I keep getting the error code on the subject line. I have completed the troubleshooting steps with no positive results. Can I please receive assistance? I'm already getting billed fo
Question
I'm feeling i was done kinda bad by your company
I wasn't explained things to fully in detail and see more involved with the phone deal. If g bill is higher than h an told it wold be i Want out
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Customer Service
The aerial cables to my home have been cut and are on the ground. This has happened to 5-6 hpmes around me. This was done by the power company as they worked to restore electricity. I know my next door neighbor got through to you and a crew might com
Aerial cable has been cut how do i get help?
I know a crew will visit next dooe this afternoon. Will they help fix my cable too? Several houses have all had aerial cables severed. Chopped up. Possibly by power compan y during service restoration.
Question
Previous tenants outstanding bills
Hi! My account has been disconnected due to a previous tenants unpaid bills. Is there a way I can resolve my issue? Thanm you for your time.
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Your Home Network
Xfinity truck accident
My car was recently hit by a xfinity truck driver and I need help locating the branch of where the truck is stationed , along with the supervisor of the employee
Question
•
Customer Service
Xfinity Rewards page shows ask Xfinity no rewards
Not able to Access Xfinity Rewards since 1st April. Customer Service has no resolution to ticket just asking to wait for few days every time I reach out. Extremely disappointing experience.
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Customer Service
Aerial cable has been cut how do i get help?
I know a crew will visit next dooe this afternoon. Will they help fix my cable too? Several houses have all had aerial cables severed. Chopped up. Possibly by power compan y during service restoration.
Question
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Customer Service
Wi-Fi 6 and 5GHz aren't necessarily related. "Wi-Fi 6" means the Wi-Fi standard that's called 802.11ax, a higher speed better peforming version of "Wi-Fi 5" or 802.11ac, the previous standard. Either version can operate at either 2.4GHz or 5GHz. You
Fire stick Wi-Fi 6
Anyone have any idea how to get a Fire Stick 4K Max to connect to Wi-Fi 6? I have the XB8 Gateway. Is this compatible only with Eero? I’m always connected at 5GHz.
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You might be experiencing the same thing I am. BUT, need to ensure it’s not another issue I discovered, before knowing for certain. With this new XB8, a setting could have changed all on its own, annoyingly. In the Xfinity app, tap the WiFi tab at t
xfi pods won’t connect to iPhone 16 pro max since I got the xb8 gateway
My xfi pods worked fine when I had the xb7 gateway. When I moved to the bedroom, right by the pod, the phone automatically moved to the pod, and worked great. that all stopped when I was “upgraded “ to the XB8. My iphones will connect to the gateway, and won’t let go. If I stand right next to the po
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This is happening on my iPad, phone, iMac and wife's iPad and phone for some time now. Happens at home on Xfininty high speed wifi and away from home on 5G. Why?
user_ldok2i
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Email loading very slowly.
For the past few weeks my Xfinity email (IMAP) has taken forever to load on my iPad. Not the mailbox itself but the individual emails. Upon opening an email it takes almost 2 minutes for the contents to load. This happened after I updated my iPad to the latest IOS. Suggestions?
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