Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (524.1K)
Returned Device
Returned a XG1V4 TV box to a Xfinity store, they were out of the XG1V4 and ordered me a new one, just got the order, it's a WiFi Gateway and a WiFi Booster, which the Xfinity store already gave me, where is my XG1V4 TV Box?
Question
•
X1
Billing Error
I recently had a chat session asking your support people why they were offering the same service I have, to new customers for $30/mo less. As I expected, the person I was chatting with told me I was not eligible for that rate. They said that they could give me 2GB service to replace my existing 1GB
Question
•
Billing
And I am using Ethernet for this, not wifi
Issues with high ping and connection stability
Hello, I need to request for a technician to check the external connection/line to see if there are any issues. It says I am getting the correct speeds. But whenever I try to play a game over this connection at my new apartment the ping spikes every couple minutes and my speed temporarily fluctuates
Question
I sent a direct message thank you
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
Upstream locked below 42 MHz on 2 Gig plan — is mid-split deployed on my node?
I'm on the 2 Gig plan in Clovis, CA and getting about 30 Mbps upload against an advertised 293. Looking for help determining whether this is a node issue or account provisioning. What I've done: Replaced my old Arris SB8200 with a Netgear CM3000 (on the Next Gen Speed Tier list). The new modem activ
Question
•
Your Home Network
Why did I lose two services discount after upgrade
Why did I lose 2two services discount discount after an upgrade to 1G internet Still have two services
Question
•
Home Phone Service & Equipment
To further assist, please send us a direct message with your full name and address.Here are the detailed steps to direct message us:Click "Sign In" if necessary.Click the "Direct Messaging " icon.Click the "Start new conversation" (pencil and paper)
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
I just tried again and used a different card and still got the same message I also cleared the cache and data before adding a new card is there any way to you can cancel the streamsaver I have tried that also and I keep getting the message saying che
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
Please recheck the current method of payment based on these requirements. If the method of payment for autopay is declined, you will need to use another method of payment. Additionally, if the automatic payment fails, the customer is unenrolled
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
Home phone
Trying to get it turn on but no tone at all also how to get it started
Question
•
Getting Started
I just went on my account and tried to turn autopay on and make a payment but the same thing still happened I got the message say something unexpected happened please try again
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
@user_ced0ob, I just wanted to clarify that the autopay is now working for you. Do you have any other questions or concerns?
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
yes I didn't even realize that the now tv autopay was off until I seen the payment didn't post and I have chatted with several different agents and done all the troubleshooting steps several times and nothing has worked to get the autopay back on the
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
Hello @user_zombie thank you for reaching out on our community forum. I do understand how important it is to make sure that you can manage that payment arrangement. We are unable to make additional payment extensions when it comes to payment arrangem
Payment extension
Hello, I need an official Xfinity Corporate Digital Care employee to help me secure a brief weekend extension on a locked payment arrangement. My account recently experienced a sudden balance spike due to an unexpected package upgrade. I am doing everything I can to get caught up and have actively c
Question
Thank you for sharing these details, and I apologize for the frustration this situation has caused. At this point, we'd like to review the account, billing records, and roaming activity to fully understand what occurred. Please send us a direct
I was told by agent Premium Unlimited would cover International. Now being charged nearly $3,000.
I have spent probably 4 hours on many phones calls or chats with Xfinity agents and have been promised this issue will be fixed. Right now My bill is at approximately $2,400 with another sevearl hundred already for next months bill; and I was assured that my daughter's trip to Japan on her Premium U
Question
Good evening @user_foexy8! We appreciate you reaching out and letting us know you want to pay the balance sent to collections. These payments can be made online by signing in to your account. Once processed, it typically takes 5 business days to upda
Collection Recall
Hello. I have an outstanding balance with Xfinity that was assigned to a collection agency. I would like to pay the balance of the debt directly to Xfinity and have the debt recalled from the agency and removed from my credit report. The collection agency name is CBE Group. Who does this request nee
Question
Okay gotcha thanks for the information! Are you subscribed to exclusively NOW prepaid services including NOW internet and NOW TV?
Xfinity support
Trying to turn on auto pay and keep getting error saying something unexpected happened please try again
Question
Payment extension
Hello, I need an official Xfinity Corporate Digital Care employee to help me secure a brief weekend extension on a locked payment arrangement. My account recently experienced a sudden balance spike due to an unexpected package upgrade. I am doing everything I can to get caught up and have actively c
Question
•
Billing
Hi user_d8bq1r, thanks for reaching out over the community forums! There are a number of things that can contribute to the pricing on a customer's bill including the types of services on the account, promotions in place, and any potential one time ch
XfinitySean
commented
2 hours ago
to the conversation:
0
0
Bill
Why an how is my bill so high
Question