Xfinity Community Forum

STREAM WON'T PLAY CBS NEWS!

I record CBS NEWS daily on Stream. Last 2 days it won't load says on TV screen "TRY AGAIN". Help?

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Xfinity Stream Website

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Yes .. how are you I miss you feo

Marigee103

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22 minutes ago

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I dropped my MOT g 2025 and broke the screen. I have a Pixel 8 (that was previously on my system). I moved the SIM card to the "new" phone. The phone will call, receive and text, but it won't let me set up WiFi calling on my Xfinity system. Help please.

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incentive rebate

It has been almost a month since I was told I should receive my rebate incentive card. This has been going on since September!

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Getting Started

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Account

I have multiple questions regarding my account. First, I have canceled my previous account , yet I still see it when I logged in. Second on that account, it states that I have a $120 past due balance. Third, I want the address that is on my new account as Primary Address on the account. What can I d

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Your Home Network

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Outlook is receiving error (0x800CCC0E) Cannot connect to the server. Outlook then the request password over and over...

Outlook 2024, 2021, and (Android App version) Outlook are receiving error (0x800CCC0E) Cannot connect to the server. Outlook requests the email account password over and over, as the Xfinity email server will will not accept the correct and current password. I can login into the Xfinity Webmail , wi

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Email

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Thank you for your valuable feedback. I will forward that to our products team. @user_i8i1e4

XfinityDena

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1 hour ago

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Simplified streamlined X1 Voice remote resembling Roku

Please consider simplifying the X1 Voice Remote by adopting a design similar to the Roku Voice Remote. Removing the number pad would cater to users who rarely utilize it, while redesigning the buttons to be raised and more tactile—without the current rubbery texture—could improve usability. Enhancin

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Damaged cable box

Hello! Someone backed into the cable box between our yard and our neighbors yard and damaged it. It is bent and partially uprooted from the ground and the plastic at the bottom is broken. I do not see any exposed wires at this time, but I’m hoping you could assist me in having someone come assess th

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Customer Service

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Hi there @user_pwbcph! Let's check out what is going on with the service and the address in the system. Please send us a Direct Message: Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary Click the "Direct Me

XfinityEva

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1 hour ago

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Internet and cable

Our internet and cable have been out since yesterday. The outage map shows a different neighborhood than what I’m in. My neighbors have no problem.

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Internet and cable

Our internet and cable have been out since yesterday. The outage map shows a different neighborhood than what I’m in. My neighbors have no problem.

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Customer Service

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You would get emails from Yahoo and Xfinity. I find the link: https://help.yahoo.com/kb/SLN36803.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAANioA-Nvqve6B7a1vHtjgJIg2xoU2FEWnXWx6iX1k3pOWz8HvHl1Nc3n54R

XfinityDena

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3 hours ago

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Xfinity comcast.net emails transition to Yahoo

Is there any way to tell when your email is set for this transition? Can we do this on our own prior to reciving the email notice? I have had this emial for over 20 years and do not like the idea of giving it up and having to go through the process of setting up a new one for all my contact, billing

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Hi there @user_ldi2ln. I am sorry to hear that you are not receiving emails. I see that our Expert requested some information. Can you please provide us with more details on your issue.

XfinityRoberto

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3 hours ago

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Not receiving emails

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Hi there @user_q8p5ui. I am sorry to hear that you are still not receiving emails. How are you accessing your emails?

XfinityRoberto

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4 hours ago

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Not receiving emails

I’m not receiving emails all of a sudden.

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Good morning @user_sbz8ld, and thanks for posting your question to the Xfinity forums, I hope you are having a great day so far. In order for Xfinity services to be activated, one of the requirements is an active cable line to connect the modem or ca

XfinityJeff

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4 hours ago

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Outlet

I have no cable outlet. Is there another option for set up?

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I am experiencing the same issues as others in this forum who have purchased nhl ice, already missing 3 games due to the inability to record games when the program information missing from the guide (we think this is affecting about 15 teams). The s

user_e6b65u

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8 hours ago

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NHL Center Ice Program Guide Information Not Loading

I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s

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I am experiencing the same issues as others in this forum who have purchased nhl ice, already missing 3 games due to the inability to record games when the program information missing from the guide (we think this is affecting about 15 teams). The s

user_e6b65u

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8 hours ago

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NHL Center Ice Program Guide Information Not Loading

I am a subscriber of Center Ice. 5 days ago my issue started. The channels are listed in my guide but anytime a live game is being played the guide has a message "program info not available". I can watch the games live as they are happening but I can not record games or set up future recordings. I s

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Outlet

I have no cable outlet. Is there another option for set up?

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Customer Service

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PEACOCK WON ACTIVATE Something unexpected happened Please close this pop up and try again. If the problem persists, try again later

Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later THIS IS THE ERROR MSG

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Xfinity Stream Website

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Awesome, we look forward to working with you via DM at your earliest convenience @user_roqh9t!

XfinityAlyssaA

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10 hours ago

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Still getting 1Gbe speeds after upgrading to 2Gbe

I recently upgraded my home lan to using a Ubiquiti cable modem that support 2.5Gbe from the modem to my router, my router supports 2.5Gbe and 10Gbe, and my nics are a mix of 10Gbe and 2.5Gbe and have confirmed these speeds to be functioning internally as expected. However, I am maxing out on my int

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Great response - I'll follow up with a direct message. Thank you!

user_roqh9t

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10 hours ago

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Still getting 1Gbe speeds after upgrading to 2Gbe

I recently upgraded my home lan to using a Ubiquiti cable modem that support 2.5Gbe from the modem to my router, my router supports 2.5Gbe and 10Gbe, and my nics are a mix of 10Gbe and 2.5Gbe and have confirmed these speeds to be functioning internally as expected. However, I am maxing out on my int

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Good evening @MikeinCali and thank you for reaching out on our forums with your connection issues. Have you had a chance to try what @EG recommended yet? What other troubleshooting steps have you attempted?

XfinityAlyssaA

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10 hours ago

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Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any o

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