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I was told not to close the thread. I didn't. It closed on it own
Connectivity
My internet went out yesterday. It happened before. I went online talked to an agent fixed in about 10 mins. That's the usual. Yesterday I terminated my service. I went online the agent said I had to upgrade my plan so it could work. They upgraded it then disconnected but didn't restore service. I w
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Good afternoon @user_s8infs, and thank you for reaching out on our Community Forums. While we do not have a direct HR number that we can share, we are happy to help address any concerns you may have and make sure the proper steps are taken to get the
Need to talk to someone in the HR dept
Could use some help with getting in contact with someone in HR please. Thank you
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4k DVR Box
Hi, We had a 4K DVR box XG1v4 that went bad that couldn’t record and needed a replacement. I asked for the same one but was sent an old box XG2 that doesn’t have a hard drive. It is slow, no hard drive and no 4K. Can someone help and send us a 4K XG1v4 new box?
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X1
Need to talk to someone in the HR dept
Could use some help with getting in contact with someone in HR please. Thank you
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Customer Service
I'm sorry that did not help, user_5av96g. Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message:
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
Question
Thanks for your comment, user_tt4q7q. I'm sorry to hear you're experiencing a similar issue. Have you tried rebooting your TV box manually or through the Xfinity App?
Dvr not working properly
My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?
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All of the above attempted with no change.
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
Question
All of the above attempted with no change.
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
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user_hk6c73 Do you see a service interruption or planned maintenance notification from the Xfinity app by any chance? Also, what charges are you referring about? Is it about a data overage?
Xfinity is not the best and is over priced
I pay for the supposed "fastest internet" but my kids constantly complain about lagging I experienced the same thing. There are always extra chargers on my bill. There customer service is beyond trash. My granny has At&t and her internet is on and running right now where mine has been off almost 24h
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Thanks for your comment, user_5av96g! I'm sorry to hear you're experiencing a similar issue. Have you tried any of the recommendations above, or rebooting your modem manually or through the Xfinity App?
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
Question
user_v8bxr2 This isn't the experience we want you or any customer to have, and my team can further help with this escalation. It will require us to look into your account details on our end. To send a direct message, please click on the chat icon in
Stolen phone and conflicting service
An iPhone 17 pro was supposed to be delivered to my house. I received a box with a pack of 4C batteries in it. No phone. I immediately contacted Xfinity. I was told to take pictures of the box and its contents and file a police report. The state police came to my house. She documented what happened
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@user_5w43t7 wrote; --So please, do not suggest checking other threads, as this is not a good idea. I didn't..
I am not getting what I paid for, months of calls, techs, and run arounds.
I have contacted xfinity probably to the tune of a dozen times over the last couple of months. Have had tech after tech come out to my house and am still getting extremely bad internet service in the middle of a city, not out in the boonies. I pay for 1.2 GBPS and get 700 and honestly I could not ca
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@user_4lnqat Have you attempted to change the batteries in the remotes?
pair my remote, how do I get an appointment
my remotes will not pair with cable box. will not let me enter the code
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I have this exact problem. Internet works, voice does not. Received text saying "our processes are comleted, etc. Tried contacting and was shuffled off to Ai. Ai is "looking in to that". Three times. No phone. Had to re engage Ai with sa
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
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Thanks for reaching out about your Xfinity Mobile service, @user_v70vm0. We appreciate you meeting us here in our community. Were you able to get your service back up? Did you power off and restart your phone? Please share here with our community.
my phone is not connected to the network
My phone went to sos and is not connected to the network. What do I do? It has been over 30 minutes
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Thank you for reaching out to us @user_u0eae8! I can understand wanting an adjustment due to the changes to the NFL network. No credits or adjustments are being made at this time. If a new agreement with Disney/ESPN, the owners of NFL Network and NFL
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Loss of NFL network
Since we lost the NFL network, will Comcast lower our monthly bill accordingly? You stated that Comcast will only accept a deal that is a fair price to its consumers. I interpret that statement as we were paying for a service. Now that we no longer have it shouldn't we get refund/discount?
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