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Water damage to node, tap, connectors, or ground block Nonstop lag spikes after storms even though technicians replaced everything
Hello I’ve been having issues for over a week now and it’s been very upsetting because I’ve basically been paying for internet I cant use. I've had three tech visits this week. Node, tap, and cables were checked and tested but I'm still getting lag spikes and packet loss in online games that started
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Customer Service
Hello @user_26a0c0, Thank you so much for sharing the details and for walking through the troubleshooting steps you’ve already tried. We truly appreciate the time you’ve taken. Do you happen to have any spam filters, email rules, or forwa
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
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Never received an answer . Basically remains unresolved and unanswered.
Ongoing unresolved issues
Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.
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Ok! Thank you for the additional information. We'll need to look into this further to ensure we're helping you properly. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Cl
Ongoing unresolved issues
Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.
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I haven’t received the answer for my post. Cannot be resolved with any answer or follow up response
Ongoing unresolved issues
Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.
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Accepted Solution
I returned a phone on April 10th received my refund on April 16th minus the payment of the phone. Received my new phone on April 9th. The returned phone was a new incorrect order. My account still shows my returned phone and my new phone active on my
Ongoing unresolved issues
Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.
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Hello, @jts23! Now that we've shared how to return our equipment, and helped backdate/complete the disconnection of your account, all is taken care of! I also sent you a DM with details regarding your final balance and due date, so don't forget to ch
Xfinity WiFi Cancellation
Hello, I reached out about a month back to confirm the cancellation of my wifi service. I was assured there would be no early cancellation fees as I will be combining households with another Xfinity WiFi holder. I had originally said I would need the wifi available until the end of the month, but I
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WXYZ
I'm dropping my cable right after NBA season if you still do not show WXYZ by then.
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Channels and Programming
user_49b8ut Without providing any account information here. Can you elaborate on what billing/service issue you're having specifically?
Ongoing unresolved issues
Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.
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WiFi Continually Goes On and Off; Ethernet Connection Works Fine
For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.
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Your Home Network
Hello @user_2f335f, thank you for taking the time to leave a post. Sorry you’re dealing with this. I understand how stressful it can be to have a fallen or failing utility pole nearby, especially when it can affect your services and safety. At
pole is falling
i need a technician to come remove falling pole and my wires are tangled on house
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I am still waiting for a follow up reply or answer
Ongoing unresolved issues
Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.
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pole is falling
i need a technician to come remove falling pole and my wires are tangled on house
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Customer Service
@user_s2edvw Thank you for making us aware of the negative experience you've had so far via Forums. I would be more than happy to help resolve the service issues you've been experiencing and repair all of the equipment once and for all. Please send
Escalation needed: Damaged Coax Drop from Burial Crew + Ongoing issues with Assigned Investigator
Hello Xfinity Support Team, I am reaching out for assistance with service and property issues caused by Xfinity technicians. During a recent line burial at my apartment, the crew badly dented the coaxial cable line that goes to my apartment. This has caused ongoing signal issues. The lockbox at my a
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It is extremely frustrating when we are already paying a lot of money for services and they you all can't come to an agreement then we are expected to pay even more to be able to continue watching. No wonder everyone is now using other options to wa
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Escalation needed: Damaged Coax Drop from Burial Crew + Ongoing issues with Assigned Investigator
Hello Xfinity Support Team, I am reaching out for assistance with service and property issues caused by Xfinity technicians. During a recent line burial at my apartment, the crew badly dented the coaxial cable line that goes to my apartment. This has caused ongoing signal issues. The lockbox at my a
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Customer Service
Comcast doesnt pay for programming WE do. Am i going to get adjustment in my monthly fee since you are not paying Scripps now??
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
apps
Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.
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X1
We pay enough for xfinity please put kstu fox channel 13 back on
user_un0wn8
commented
20 minutes ago
to the conversation:
0
0
No fox 13 in Utah.
How long do I need to wait to get fox 13 again?. If it is going to be much longer I will need to go to another provider.
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