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Wi-Fi extender 2nd gen making high pitched noises even after cleaning.
Wi-Fi extender 2nd gen making high pitched noises even after cleaning. Cannot get passed incessant bot. I've never heard this thing make a single noise but it is squealing so loud and high pitched my cat is like NOPE. I cannot get a person to help me bc the chat rep blocker bot is in full force. I d
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Devices and Equipment
Live agent for refund
I keep having funds taking out of my account when I'm in the positive so I don't know why they keep taking any money when I have credit on my account
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Your Home Network
Internet down for 20+ hours
Xfinity Internet has been down for 20+ hours in my area. The multiple communications about the Internet coming back online have been incorrect or lies. i should be compensated for at least two months of Internet at no cost. I lost an entire day of work. Xfinity customer support reps are useless by d
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Your Home Network
Samsung 2026 Smart TV
I am trying to use the Xfinity Stream App on my 2026 Samsung Smart TV - can’t access favorite channels or type in a channel number? How do you navigate to favorite channels?
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Xfinity Stream Website
@XfinityVianney Thank you for taking the time to examine the actual network-side diagnostics. This is the type of investigation I was hoping to receive when I originally contacted support, and I appreciate you acknowledging the T3 timeout counts. I
Recurring T3 Timeouts, DOCSIS Loss of Sync, Abnormal Codeword Counters, and OFDMA Power – Arris G34
I'm requesting assistance from Xfinity's technical support team with investigating intermittent connectivity problems affecting my customer-owned Arris SURFboard G34 DOCSIS 3.1 gateway. I've experienced recurring connection instability, DOCSIS synchronization errors, and some very unusual modem stat
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Mistaken Cancellation Request Panic
I received an email recently saying that I had put in a cancellation request for my Xfinity Wi-Fi. I did no such thing. This is a complete mistake. I need my Wi-Fi service to continue. As best as I can tell, One of my new roommates mistakenly created an Xfinity account and put our address for her ac
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Sign-In and Account Management
I tried this URL and it took me to my mail through Yahoo. I’m convinced I will never get my emails through Comcast.com again. I can deal with that, but I don’t like being treated like a person that is not believed and forced to do something because t
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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Unlimited Internet Bolt On
I have a grandfathered TV and Internet bundle with TiVo CableCARDs that I do not want to alter or re-rate. I want to use my own modem and add the standalone $30/month Unlimited Data Plan to my current billing profile as a simple bolt-on feature. I do not want a package migration or change to my TV t
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Customer Service
Internet
Can I change my internet plan to 5 years one because I have one year that costs a lot
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Your Home Network
New Account Cannot Access Information
Hi, I just created an account and scheduled an install appointment for a new gateway, however, I have not yet received any confirmation email or response. I have an order confirmation number. Additionally, I can login to the Xfinity browser, but I am unable to access any account information. Wheneve
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Your Home Network
Yes, that's right. If the tech declines to do, would I be charged a fee? I want the coax moved to my office and it shares a wall with the current entrance, just up 10 feet from where it is.
Move location of coax cable jack.
Your site says you can send a tech out for $100. Could they move a coax cable into a 2nd floor room? It's flush with an exterior wall. Basically just moving the entrance up one floor and a little to the left.
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To clarify, do you mean if they are unable to add the coax cable to the desired area?
Move location of coax cable jack.
Your site says you can send a tech out for $100. Could they move a coax cable into a 2nd floor room? It's flush with an exterior wall. Basically just moving the entrance up one floor and a little to the left.
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Cancel
Hello, I live in Jordan now and no longer reside in the United States. I need to cancel my Xfinity Internet service. I cannot call U.S. customer service, and the online cancellation options are not working for me. Please process my cancellation request in writing and tell me how to complete identity
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Getting Started
user_c8kkrw, I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages t
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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New Coax outlet
I plan to relocate my modem to another room of my house, but there currently is no coax outlet in that other room. Can I get a new coax outlet installed and wire ran on the outside of my house?
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Your Home Network
user_f10b52. At this time, our XB10 would be the only device capable of a maximum data throughput of 10 Gbps. But the device is only available for FDX Symmetrical Speed tier areas; it has not been rolled out to all areas yet. For more information on
Comcast XD4 Standalone Modem
How can I upgrade to an XD4 modem? I don't WiFi, just a modem with 10Gbe interface. Thanks
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Hello @user_wqwjb6, and thank you for reaching out to us on our Community Forum. We understand your concerns with the ongoing internet connectivity issues you've described and appreciate the troubleshooting you've already done. We'd like to review th
Internet dropping constantly
My internet has been dropping constantly over 8 months. My modem have been charged out about 7 times. I added and extender because the tech said it would correct the the problem but it didn't. I have had 8 or 9 tech come to fix the problem most of said I can't do nothing because it working but I wil
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Thank you for reaching out to us on our community forums @user_n46j9d! We really appreciate these details! The fact that some episodes record normally while specific listings do not, and that manual recording of those same airings also fails through
Series recording skipping airings due to guide data error (WNEP2)
Ticket [Edited: Personal Information]. My Johnny Carson series recording on channel 243 (WNEP2) is skipping specific airings on both of my X1 boxes. This is not equipment-related. Airings that record normally: Mon Nov 2 and Thu Nov 5, both listed as "The Johnny Carson Show," 11:00p to 12:00a. Airing
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Would I get charged a fee if I decline the visit because they won't?
user_ou4af2
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Move location of coax cable jack.
Your site says you can send a tech out for $100. Could they move a coax cable into a 2nd floor room? It's flush with an exterior wall. Basically just moving the entrance up one floor and a little to the left.
Question