Xfinity Community Forum

I should repeat that the same hung is happening with my voice mail. It “loads” but all I see is hits where the messages should be.

lala219

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8 seconds ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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Hey @user_c341na , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service. I would be more than happy to offer my assistance looking into this further f

XfinityJanelle

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6 minutes ago

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INTERNET IS NOT WORKING

MY INTERNET IS NOT WORKING AND THIS PROBLEM HAD ON TUESDAY AND MY SERVICE IN ADDITION, BACK ON.

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Yes I originally used the Samsung app and that stopped working with my Comcast’s email back in February. I had to use the browser on my phone until the Xfinity app had the email capability. I tried all the usual fixes for that too and they didn’t wor

lala219

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6 minutes ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

Question

Hello @user_6e2czn Thanks for reaching out to us. Sorry to hear Peacock is having some trouble. How did you sign up for Peacock originally? Was it included in your plan or did you sign up separately?

XfinityMatthew

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12 minutes ago

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Peacock

Unable to sign in to peacock

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Hi there and welcome to Comcast @user_ivsfq2. Thank you so much for reaching out to us regarding your website concerns. You are in the right place and we are happy to assist you today. Have you contacted our CSA team? You can report this issue on th

XfinityRoberto

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14 minutes ago

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Business website falsely blocked by Advanced Security / safebrowse.io — handofyou.app

I'm the owner of https://www.handofyou.app/. Xfinity Advanced Security (safebrowse.io / CUJO AI) is incorrectly blocking it — visitors get ERR_SSL_PROTOCOL_ERROR and a redirect to safebrowse.io/warn.html. This is a false positive on a newly registered domain. handofyou.app is a legitimate free web a

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INTERNET IS NOT WORKING

MY INTERNET IS NOT WORKING AND THIS PROBLEM HAD ON TUESDAY AND MY SERVICE IN ADDITION, BACK ON.

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Customer Service

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UNCNU Hello there, and thank you for sharing your experience with Xfinit Forums when trying to cast Xfinity Stream. I'm here to help! I have a quick question. When you got your new TV, did you update your wifi network settings to your personal wifi n

XfinityKassie

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23 minutes ago

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xfinity stream won't work with chromecast

I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they

Question

Musik Good morning. Thank you for sharing the trouble that you are seeing as well with the Xfinity Stream app and the steps you have taken to troubleshoot the issue. I know it's lousy when a service or system is not working when we need it to. I woul

XfinityPaula

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26 minutes ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

user_u3kd8o Thanks for reaching out for help with you mobile concern with the apple devices and billing. This would certainly concern me as well given the devices had never arrived to your home, and I'll be happy to get this fixed for you. You have c

XfinityEricB

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33 minutes ago

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I’ve been getting charged for a year

I’ve been getting charged for an iPad and iphone I never received for at least about year now. The devices were sold to me from xfinity through one of the call centers and they said they could ship it properly. Now I don’t have either service and have paid hundreds and when I go to the store to have

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@user_015k9o Thank you for reaching out. We apologize for any inconvenience and are glad our Xfinity agent was able to resolve your concerns. We appreciate your feedback. Please let us know if you have any other questions or concerns.

XfinityOrlandoM

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40 minutes ago

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Removal of nexflix

Xfinity Customer Service Experience – Netflix Removal Issue I recently had an issue where Netflix suddenly disappeared from my Xfinity account. When I called Xfinity for assistance, the automated phone system was extremely frustrating. There are situations where customers genuinely need to speak wit

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They're a joke of a company at this point

user_kt2h1g

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40 minutes ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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This is happening to me as well. I checked a little more than a week ago and there wasn't really anything I found about it, and a week later many people are reporting this. There is a clearly a bug in the app, how many people need to experience this

user_kt2h1g

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42 minutes ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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I’ve been getting charged for a year

I’ve been getting charged for an iPad and iphone I never received for at least about year now. The devices were sold to me from xfinity through one of the call centers and they said they could ship it properly. Now I don’t have either service and have paid hundreds and when I go to the store to have

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Billing

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Greetings, @Liss60! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with Advanced Security, but you have definitely co

XfinityJamesC

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44 minutes ago

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advanced security

I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items shou

Question

user_0zssiz Hello there, and welcome to Xfinity Forums! We appreciate you reaching out for assistance with your upload speeds. I'm happy to take a look into the drop request, and see what the next best step is going to be in resolving the issue. Plea

XfinityKassie

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57 minutes ago

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Consistent low upload speed and Ping Jitter

I've been dealing with consistent low upload speed and ping jitter issues for over 3 months now, with upload speeds dropping to 0-10mbps during day time hours and ping spiking well into the hundreds. I have already isolated my modem itself as not the issue by connecting directly to it using my compu

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Canceled Mobile account double-charged after manual payoff

Hi, I need someone from the Digital Care team to help with a refund for an auto-pay double charge on my closed Xfinity Mobile account. I manually paid off my devices early, but auto-pay drafted the same amount again on the scheduled date because the agent didn’t disable it or remove my card. A chat

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Devices

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I am extremely disappointed that when the call was disconnected, the representative did not make any attempt to call me back. After spending approximately 45 minutes on the phone, being placed on hold multiple times, and receiving no resolution, the

user_015k9o

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1 hour ago

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Removal of nexflix

Xfinity Customer Service Experience – Netflix Removal Issue I recently had an issue where Netflix suddenly disappeared from my Xfinity account. When I called Xfinity for assistance, the automated phone system was extremely frustrating. There are situations where customers genuinely need to speak wit

Question

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I am extremely disappointed that when the call was disconnected, the representative did not make any attempt to call me back. After spending approximately 45 minutes on the phone, being placed on hold multiple times, and receiving no resolution, the

user_015k9o

commented

1 hour ago

to the conversation:

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U

Removal of nexflix

Xfinity Customer Service Experience – Netflix Removal Issue I recently had an issue where Netflix suddenly disappeared from my Xfinity account. When I called Xfinity for assistance, the automated phone system was extremely frustrating. There are situations where customers genuinely need to speak wit

Question

U

I am extremely disappointed that when the call was disconnected, the representative did not make any attempt to call me back. After spending approximately 45 minutes on the phone, being placed on hold multiple times, and receiving no resolution, the

user_015k9o

commented

1 hour ago

to the conversation:

0

U

Removal of nexflix

Xfinity Customer Service Experience – Netflix Removal Issue I recently had an issue where Netflix suddenly disappeared from my Xfinity account. When I called Xfinity for assistance, the automated phone system was extremely frustrating. There are situations where customers genuinely need to speak wit

Question

U

I am extremely disappointed that when the call was disconnected, the representative did not make any attempt to call me back. After spending approximately 45 minutes on the phone, being placed on hold multiple times, and receiving no resolution, the

user_015k9o

commented

1 hour ago

to the conversation:

0

U

Removal of nexflix

Xfinity Customer Service Experience – Netflix Removal Issue I recently had an issue where Netflix suddenly disappeared from my Xfinity account. When I called Xfinity for assistance, the automated phone system was extremely frustrating. There are situations where customers genuinely need to speak wit

Question