Xfinity Community Forum

xfi complete added to plan

I don't know what this is and I want to remove it. An extra $25 added to the bill when I didn't consent is deeply irritating. When I go to to the manage my plan options on mobile, it gives me an error page and prompts me to call their customer service line. I can't find customer support chats that a

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Your Home Network

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Need to transfer account to roommate

How can I get the form to transfer my internet account to my roommate?

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Customer Service

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My post is well within guidelines and I am done talking to Xfinity customer service reps. I am not making this up and I have been on the phone for a month going in circles exhausting every resource available. You literally have a system that is set u

JNWII

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1 hour ago

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NOW is the biggest fraud.

On April 27th Xfinity sent my device and service to an old address. Asked for them to correct this and they promised they'd send another router but sent it to the wrong address again. By this point I was informed I can get a refund but I would have to open a new account and pay another $30 but was p

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Xfinity app

Why can't I download tge app from plat store after it tried to update and now said my phone is nit compatible

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Xfinity App

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Needing services confirmation that services are closed out. I went into a Xfinity store to cancel my service. I returned the rented equipment which was the modem/router device, then the store representative told me that my service was canceled, and t

user_x9fhur

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2 hours ago

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XFINITY Support

Cancel XFINITY internet service

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Do I get a rate cut, if you aren't paying?

user_ha6a22

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2 hours ago

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Give me my GMFB!

Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!

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Just had this happen to me in Northfield, Denver, CO. Sign up on line for internet only $40/300Mbps, says a free mobile line is included (never says it is required). Don't need it, don't want it. Get to the store to pick up the hardware

God_I_Hate_This_Company

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2 hours ago

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Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?

Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h

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So again, to reference the "some semblance of a life" comment again. I sent another DM to get you to, once again verify via code, while I chat to you as I am logged into my account... That was 1 hour and 8 minutes ago and there has been no res

user_8gqaps

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3 hours ago

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TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours

Ok, as stated above TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours. I have wasted multiple times on chat with tech support. I have wasted 8 - 8 1/2 minutes on 5 separate calls to tech service, just to get past the completely UNHELPFUL AI chat bot that wants me to "

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Upgrade Now Internet

I recently purchased xfinity now wifi for $30 and been having it activated for 2 days now. The one I paid for is not fast enough for what I need and I wanted to upgrade. If I upgrade to the $45 a month plan would I have to pay the full thing or just the difference

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Your Home Network

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Not working

I can’t log into the apps but I can on chrome and everything else.

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Xfinity App

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Have yet to receive my “Account change request form”

I am appalled at how difficult this process has been. I filed for an account ownership change on 5/22/2026 and have still have yet to receive the “Account change request form“ Xfinity requires you to fill out. I have contacted them 4 times, with no avail.

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Your Home Network

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Comcast will go down in America’s history as one of the most awful fraudulent and deceptive companies to ever exist! I hope your company crumbles to the ground! That is what you’ve worked for all of these years and that is what you deserve. You’re no

user_27id4j

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4 hours ago

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Stop stealing customers money!

I have been fighting with your horrible company for months. Three years of service with you guys and you never got our address or account information, correct! I was supposed to receive a credit of $50 and instead you guys stole $50 from my account two months after ending services and settling every

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Stop stealing customers money!

I have been fighting with your horrible company for months. Three years of service with you guys and you never got our address or account information, correct! I was supposed to receive a credit of $50 and instead you guys stole $50 from my account two months after ending services and settling every

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Plan

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also, I did not get any notice that there was an additional message from Xfiniti... As some of us do have some semblance of a life, I can not sit in front of my keyboard and just wait...

user_8gqaps

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4 hours ago

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TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours

Ok, as stated above TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours. I have wasted multiple times on chat with tech support. I have wasted 8 - 8 1/2 minutes on 5 separate calls to tech service, just to get past the completely UNHELPFUL AI chat bot that wants me to "

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Billing

January to Dec 2024 to 2025 I need all the bills staments

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Billing

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Thank you for reaching out to us @user_d6r71u! I see Again shared a link on how to access the comcast email through our website. Are you able to access the email address by signing in to your account in the link below? https://connect.xfinity.com/app

XfinityAldrik

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5 hours ago

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Comcast email

Comcast email app disappeared

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Gateway

Sent me new gateway within 1sr year why??and is it free

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Devices and Equipment

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Had tech out a month or so ago did not fix

user_kp4mh7

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5 hours ago

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TV Pixelation is VERY BAD now

After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!

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Pixelation is absolutely horrific tonight election night, on all channels with Xfinity. They have not fixed this. We live up on edgewood avenue; in San Francisco and it is a chronic problem. I can’t believe they charge for this

user_kp4mh7

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5 hours ago

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TV Pixelation is VERY BAD now

After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!

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user_8gqaps, hello there and thanks for reaching out here. We responded to your DM 2 days ago and have been awaiting for your response. 😀 - please navigate to our chat to proceed,

XfinityQue

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6 hours ago

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TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours

Ok, as stated above TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours. I have wasted multiple times on chat with tech support. I have wasted 8 - 8 1/2 minutes on 5 separate calls to tech service, just to get past the completely UNHELPFUL AI chat bot that wants me to "

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