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Account not reflecting cancellation
I canceled my services over the phone with an agent and received a cancelation confirmation number. My account now shows a credit for “upcoming charges,” but nowhere in the app do I see that my services have been canceled. I also still see an amount due on December 22 for services in January, even t
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Billing
@Anon1395493 I am sorry to hear it not working. Have you migrated to Yahoo already?
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Okay, I've noticed that on daily resets, the local login (admin & password) get cleared from the gateway. Even though I've selected it, to be able to login, I can't do that, even after resetting the gateway, so I should be able to get in using th
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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user_9v0k8h, Hi there! Thanks for reaching out. I can understand the importance of being able to log in to your account as a consumer myself. I am sorry to learn that we have made you feel this way. You've reached the right team of experts who can he
"Looks like you're not an Xfinity Mobile customer" despite definitely being an Xfinity mobile customer
When I login to Xfinity Mobile, go to the top right dropdown and click "Account", I'm redirected to https://www.xfinity.com/mobile/my-account/add-xfinity-mobile/non-user where it says the error message in the title. Just looking to access the information on my account page. It suggested contacting t
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HI @RustysDaddy Thank you for commenting on the thread to let us know what you are seeing. Did you by chance reach out below to XfinityAlex as he recommended?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Service Shut Down After Address Change — Self-Install Was Working, No Notification Given
Hi Xfinity Community, I’m hoping a Community Specialist can help review an issue with my account, as I’ve been going in circles with support. I recently moved from Apartment 2553 to Apartment 2527 in the same building. I completed a self-install, and my internet service was working normally at the n
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Your Home Network
GSearer, Hi there! Thanks for reaching out. Are you still experiencing issues with receiving emails on Outlook?
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Good morning, @user_7ljhix! We've been checking in with you periodically over DM, but I haven't heard from you recently, so I wanted to stop by and leave a public comment for the sake of the community (and so that maybe tagging your username would se
New construction - cable appears to be connected, but support says construction is still required
Hello, I have a new construction home that needs internet service. I see a coax cable running from my basement, out of the house, and running up the power pole. I believe that means I'm connected to the network, and Comcast just needs to get my address into the system. I have attached 2 pictures bel
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user_kxh759 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how
Deadline to claim free mobile line included with my internet plan
the ad says 90 days from purchase of internet plan to purchase but nowhere in my online account portal or xfinity app has such info. Live agents provided confusing different answers: some says days, some says ASAP to secure the offer. Can you help to confirm? I heard of many stories on xfinity not h
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Good morning @Zebrasnot it is normal to get a new account number anytime you move. Our account numbers are associated with postal addresses. If your address changes, your account number will change. We'd be happy to work on getting your purchas
OnDemand Purchases
Customer for over 15 years. We moved 09.27.2025. We made several OnDemand movie purchases at the old address. They did NOT transfer to the new address. Not sure why. Immediately upon moving to the new address we had quality issues. Was advised to take in our cable box and get a new one. We also disc
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Thanks for reaching out, have you went through any trouble steps with your device to resync your e-mail to your third party e-mail program
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Port in 2 lines from T-Mobile, then move the new devices with promo to existing 2 lines
So I have two lines now, with paid off phones on them. I want to port in 2 lines from T-Mobile, and get a device promo on both. When they arrive and I go through activation, can I simply swap the new numbers to an existing unlocked phone, place the new devices on my existing lines, and keep all prom
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Devices
kvolner Thanks for keeping us updated. To confirm was that the last issue that needed to be resolved?
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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Good morning @pamfdz13, congrats on your new place. WE would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Mess
stolen equipment
I am moving into an apartment on Saturday, December 20th. I had my equipment delivered today and then planned to stop by and grab it after work. It said it was delivered to the door but when I arrived the equipment was not there. I’m hoping it wasn’t stolen but I couldn’t find it anywhere, I talked
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user_89fgle Hello! Thank you for reaching out to us. You should be able to view your Forums profile and disable your account.
I want to be deleted from this community forum. I accidentally joined.
How do I unsubscribe from this community! I accidentally joined.
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Hi there and welcome to Comcast @user_6vqfdv. I am sorry to hear that you are having troubles with your Xfinity mobile account. You are in the right place and we are happy to take a look at the account for you. Please send us a direct chat message w
Billing Dispute, Unauthorized Charges, and Device Unlock Request
Dear Xfinity Mobile Support Team, I am writing to formally raise a complaint regarding ongoing billing issues, unresolved refund requests, and a device lock concern related to my Xfinity Mobile line. I initially accepted an offer for a free mobile line from Xfinity and activated the service under th
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@user_2q2wzi I would be more than happy to review your account to confirm the cancellation status of your order. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter
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Account not reflecting cancellation
I canceled my services over the phone with an agent and received a cancelation confirmation number. My account now shows a credit for “upcoming charges,” but nowhere in the app do I see that my services have been canceled. I also still see an amount due on December 22 for services in January, even t
Question