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Trying to get my email but it has Comcast in it and it won't let me.
I am unable to sign in to my comcast.net e-mail. How to do so?
I am simply unable to cause the site allow me in. If I attempt to get a code number, it is sent to a cell phone that is no longer active. Apparently, the site "assumes" that once the user provides a phone number, it will be valid/active for eternity!
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Assistance with resolving property damage claim from recent Xfinity conduit install.
Conduit install on the corner of 1000 West 400 North in Logan Utah recently. Just noticed a broken sprinkler line that has washed away soil and exposed the line and the Xfinity conduit lines. It appears the conduit broke the sprinkler line.
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I went through the whole process. Everything checks out. Today, the packet loss was less but concentrated in the 10 am-12 pm timeframe.
packet loss problems
Just completed a cloudflare speed test after my apps started lagging badly. Received a measurement of 48% packet loss. This only happened in the last hour.
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user_e2e433, It would help if I could take a look at your account. I can post here in public once we have a resolution. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if nece
What Has Happened to Comcast/Xfinity?
I have been a loyal Comcast customer for over 25 years. I have stayed with them because they have always been the most dependable, reliable service. Not any more! Last night my WiFi quit again. I can’t tell you how many times my WiFi stops working. Sometimes for several minutes, sometimes for hours.
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I appreciate you taking a moment to clarify, @user_le7rq7. I'd like to take a closer look at the notes on your account and ensure we get the right technician to get this work completed for you. Many jobs even require you to be connected by Ethernet t
In house tech
I need an I house tech to install the cable port in my home upstairs. They keep sending contractors who do no have permission to drill per their companies. There have been 4 techs to my home for a simple install! How hard does this have to be?!
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@user_edi7il Awesome, I'm glad you got everything resolved! Did you have any other questions or concerns?
Need support on disconnections for 6-10seconds every 10min
Its been very annoying to have videoconferences and gaming. Videoconferences lag and gaming disconnects. I tried already: Turning off wifi to reduce load on the modem Wired connections Restarting Power cycle for 10min Factory ResetPlease help The connection is fine but every 10min disconnects for 6-
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Using last nights issue, not at first. Emo or Evo wanted me to physically restart the modem at first. So I tried that a few times with no luck. Then all of a sudden there was an outage posted on the app. No reason…just an ou
What Has Happened to Comcast/Xfinity?
I have been a loyal Comcast customer for over 25 years. I have stayed with them because they have always been the most dependable, reliable service. Not any more! Last night my WiFi quit again. I can’t tell you how many times my WiFi stops working. Sometimes for several minutes, sometimes for hours.
Question
user_gxpnd7 Hi there! Our team would be happy to assist you with this. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message:
Exposed cable and damaged utility pedestal in my backyard
Hello, An Xfinity technician recently connected service to a neighboring property using equipment located in my backyard. The orange cable has been left exposed across the lawn, and the utility pedestal is open, leaning, and poorly secured. This installation appears unfinished and creates a trip haz
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Exposed cable and damaged utility pedestal in my backyard
Hello, An Xfinity technician recently connected service to a neighboring property using equipment located in my backyard. The orange cable has been left exposed across the lawn, and the utility pedestal is open, leaning, and poorly secured. This installation appears unfinished and creates a trip haz
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Customer Service
Greetings, @user_bjgscp! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues claiming your free mobile line, but you have
Need help with identity verification for free mobile line.
Hello Xfinity Support, I am writing to get assistance with adding an Xfinity Mobile line to my existing account. I recently signed up for your home internet service under a student plan, which explicitly included a promotional free mobile line for one year. I am trying to claim it, but when I enter
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You are not going to believe it but its resolved.I had purchase a long flat ethernet cable to connect to other part of the house but it was a bit long. Rolling this left over was giving me very slow speed to at first I unroll it a bit and it was ok.
Need support on disconnections for 6-10seconds every 10min
Its been very annoying to have videoconferences and gaming. Videoconferences lag and gaming disconnects. I tried already: Turning off wifi to reduce load on the modem Wired connections Restarting Power cycle for 10min Factory ResetPlease help The connection is fine but every 10min disconnects for 6-
Question
They said we can’t drill.
In house tech
I need an I house tech to install the cable port in my home upstairs. They keep sending contractors who do no have permission to drill per their companies. There have been 4 techs to my home for a simple install! How hard does this have to be?!
Question
Greetings, @user_eu18q8! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm so sorry to hear you've been having these issues with your rental property, but you have definitely come to the right place f
Nightmare
On 7/16 Xfinity disconnected my service mistakenly at my beach rental. They are unable to tell me why someone came out and disconnected my WiFi and cable. My account is auto pay and has always been in good standing. when speaking with an agent they said next available appointment to be restored was
Question
Greetings @user_le7rq7,Thank you for making us aware of this issue. I would like to let you know that frontline agents do not determine the type of technician that is dispatched to your address. Agents just select the work that needs to be completed,
In house tech
I need an I house tech to install the cable port in my home upstairs. They keep sending contractors who do no have permission to drill per their companies. There have been 4 techs to my home for a simple install! How hard does this have to be?!
Question
Nightmare
On 7/16 Xfinity disconnected my service mistakenly at my beach rental. They are unable to tell me why someone came out and disconnected my WiFi and cable. My account is auto pay and has always been in good standing. when speaking with an agent they said next available appointment to be restored was
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Customer Service
Concern moved here to the Billing help section.
Bill
I ended my service and didn’t pay so it got sent to collections and I’m trying to see how I could pay it?
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user_d0f971 Hi there! If you’ve already completed the email upgrade, visit Yahoo Mail or open the Yahoo Mail app. Select Sign in, enter your full @comcast.net email address, and use the Yahoo Mail password connected to the upgraded mailbox. Yo
XfinityAirelle
commented
28 minutes ago
to the conversation:
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Sign into new email [Edited]
how do I sign in to my new upgraded email [Title Edited: "Personal Information"]
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