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That means the option is not available, user_x0t13j. My apologies. Let's troubleshoot this further from here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To sen
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
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Good evening @user_2xmbnv. Are you seeing any issues with other devices on your network?
XB10 5 GHz causes Linux Intel Wi-Fi to fall back to 54 Mbps
My XB10’s 5 GHz radio causes a Lenovo laptop running Zorin OS Pro with an Intel iwlwifi adapter to fall back to a 54 Mbps link rate. The kernel repeatedly logs: required MCSes not supported, disabling HT Signal strength is excellent, approximately −42 dBm. The same laptop connects normally to a phon
Question
user_q6mrm6 thank you for using the Xfinity Community Forums page to reach out today. Let's see what we can do to assist you with changing services at this location. Please send us a direct message with your full name and complete service address to
Request for Permanent Disconnection – Demolition of Property
I am the owner of the property. I plan to demolish the existing house and therefore need to request a permanent disconnection of the Xfinity / Comcast cable service at this address. Could you please process this request and provide the next steps or a work order number? I would appreciate any guidan
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I followed your directions and it does show that I have it set up to allow Third Party Access Security. I don't see an option to create an application password and do not see an option labeled Application Passwords, which I think is what Apple is re
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
Question
my remote is not working at all. I put in fresh batteries. the lights on the remote come on, but nothing happens. even the power button to turn it off and on does not work. what can I do?
Remote not working
I have a new box, new remote, everything was working yesterday. Today turn on tv and says remote not working. Reset box, came up to set language remote won’t work, message that remote not working. Reset remote per instructions and still nothing. Remote flashes green and then red when pushing any but
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Wi-Fi is Terrible
Ever since the storm July 4th weekend when We.lost power the Wi-Fi is non existent. Dropped connections, connected without Internet, couldn't connect. Yet Xfinity tells me the service is great with nou outages. This is really terrible. Please help me fix
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Your Home Network
Coaxial cable but no plug
Hi! I moved into a new apartment, and it has a coaxial cable coming out from the wall but no outlet to plug a coaxial cable into. How can I install my wifi? Thanks!
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Your Home Network
Request for Permanent Disconnection – Demolition of Property
I am the owner of the property. I plan to demolish the existing house and therefore need to request a permanent disconnection of the Xfinity / Comcast cable service at this address. Could you please process this request and provide the next steps or a work order number? I would appreciate any guidan
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Customer Service
User_8bs01h. I'm sorry to hear that's been your experience. Recordings should be enjoyable to watch, especially when you're catching up on a series before a new season. The frequency of the ads you're describing certainly doesn't sound ideal. To bett
Excessive ads on dvr recordings
In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a
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I am considering to get a comcast streaming package package for 30 USD.
The streaming package for USD 30 includes peacock, which I already have a diamond customer. Price reduction?
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Xfinity Stream Website
@XfinityMarshante Thanks, I just DMed!
"Your Xfinity account is already linked to another Peacock account."
I'm having trouble activating the Peacock subscription included with my Xfinity home internet. I previously had Xfinity internet with included Peacock from August 2024 to June 2025. I just restarted Xfinity internet at a new address in July 2025. Now, when I try to activate Peacock, it says "Your Xf
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@user_08pogj Thanks for clarifying. You should be able to share a screenshot. Or if you prefer, you can send it in a Direct Message. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation"
Low hanging overhead line.
I am a contractor building a house, and a delivery truck hit the overhead line and it is restricting access to the driveway. The delivery company reported the incident three weeks ago and it has yet to be fixed. How do I resolve this? The job number I was given is: 583172. I was also given this numb
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Transfer pin
I need my transport transfer pin [edited- personal identifiable information]
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Sign-In and Account Management
Hello @user_qr2y6a thank you for letting us assist you with getting this resolved. If you need any additional assistance please feel free to create a new post.
Peacock Activation Issues
Hi, I recently moved to a new address that has a new account number associated with it. I get free Peacock with my service. Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/R
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@user_oauy6e Thank you for connecting with us about your concerns with Disney+. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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user_x0t13j I'm not sure if the option is still available online to generate that third-party app password. But we can try by following these steps: Sign in to your Xfinity Email account. Click the gear icon and select Settings. Select Secur
Comcast.net email in Apple Mail
I am unable to receive email in Apple Mail for my comcast.net email. I have changed my password with Xfinity as well as in the settings in Apple Mail. This has now happened twice, 6 months apart. Previously I have been able to correct it by deleting the Comcast email and reinstalling it. It is not w
Question
Thank you very much for reaching out here about your Mobile trade in question. If you have the shipping label printed you can send that device in at anytime. If you can’t find the email from when you accepted the trade-in offer, you can get yo
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Xfinity Mobile Trade In
Hello, I wasn't able to send in my trade in device due to moving jobs and other things going on and missed the deadline. I wanted to see what i can do in order to send in that device so I don't get charged more.
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