Xfinity Community Forum

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I have the above problem as well and have tried multiple browsers and computers, and tried the Xfinity app on iOS. I am the primary user with no secondary users on my account. Need help as well.

user_irem9o

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9 minutes ago

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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Dont you think I have tried your suggestion before I posted here. It is now 4 days with no internet. Your app and phone lines are just AI generated non sense just like the above message. The resolution I was offered is that a service member will be

user_3b2zvh

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27 minutes ago

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Poor service and Outage complaint

Its been a full day of Xfinity outage with no updates from them. Both my wife and I work from home and we lost a days worth of wage. I initially got through to a rude customer service rep (Luis) who tried to pin the issue on our modem. Then he said he will get back with a resolution in 2 hours and w

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Yes I tried that already.

user_xvznzq

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36 minutes ago

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Xfinity App not allowing to fast forward

When a recording is still recording, the App crashes when I try to fast forward. The App works for recordings that are finished, but not while the recording is in progress. This issue has been going for a month. Any fixes?

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Cancel

Trying to cancel my account

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Customer Service

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What box is your Xfinity source? What device is handling your audio?

BIslander

commented

1 hour ago

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4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

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Xfinity Internet

I returned the wifi box which should cancel my internet plan shouldn’t it? But yet why am I getting a monthly charge on it, this is just frustrating. I returned it in person at the xfinity store. And why is it so difficult to get help online, they need better options and an easily cancellation optio

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Email

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Autopay & Paperless Billing

I was told by a Comcast account rep. if I use Paperless Billing & Autopay there would be a $10 credit on my bill. Is this true??

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Billing

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Can't get identity confirmed

I have been trying to get the Xfinity mobile but it won't confirm my identity. Can you help me with that?

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Plan

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I get a reply, but there’s still a lack of communication. I feel very toyed with at this point. You guys take hours to reply, forcing a new code to be sent to me, with no answers given. Therefore, my current bill will go unpaid. I demand a phone cal

Sandrayvette16

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2 hours ago

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Customer support

I have been waiting since September of last year to resolve this issue. I spoke with a representative by the name of Reg on 7/31 over the phone and was given this reference number [Edited: Personal Information] I have yet to hear back in regard to how I was wrongfully charged for services that were

Question

Got it, user_2fd5f5! Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if ne

XfinityDilary

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2 hours ago

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Verification phone number with a wrong digit

Hi. I recently started service with xfinity after some time. I seem to be stuck in a verification catch-22 and could use some help from an official employee. I can access my account, pay my bill, check information, etc., with no problem, but in my account information, there is a request to verify th

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Fiber optics

How should I proceed in order to have fiber optics installed in our home, kindly note that fiber optics is presently available at our location

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Your Home Network

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Thank you for posting on our community forums, user_3b2zvh. I'm sorry to hear about the interruption in your area. In your case, the best way to stay updated would be through our Xfinity App or Status Center. You can sign up for notifications and wil

XfinityDilary

commented

2 hours ago

to the conversation:

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Poor service and Outage complaint

Its been a full day of Xfinity outage with no updates from them. Both my wife and I work from home and we lost a days worth of wage. I initially got through to a rude customer service rep (Luis) who tried to pin the issue on our modem. Then he said he will get back with a resolution in 2 hours and w

Question

Hi user_k8hj6u, thanks for taking the time to post here on the community forums! We'd be sorry to see you go, but our team can absolutely help get your account squared away. Please send us a direct message with your full name, name on the account (if

XfinitySean

commented

2 hours ago

to the conversation:

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Cancel an order

Cancel an order , no longer need

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Thanks for your help. Yes, that is exactly what I do. When I get to Mobile number it says "Pending Verification," but that number has a wrong digit. When I click there, I get two options: "Send new code" or "Change mobile number." When I try to chan

user_2fd5f5

commented

2 hours ago

to the conversation:

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Verification phone number with a wrong digit

Hi. I recently started service with xfinity after some time. I seem to be stuck in a verification catch-22 and could use some help from an official employee. I can access my account, pay my bill, check information, etc., with no problem, but in my account information, there is a request to verify th

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cancellation charges

Are there any charges for cancellation for Internet plan

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Your Home Network

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I have tried clearing cache and cookies, different browsers, computer, phone, the Xfinity app, everything. Nothing works.

user_4o305q

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2 hours ago

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Paying bill

I have been trying to pay my bill online for over a week. I have paid this way for years with no problem. Now the payment page pops up for a second then immediately goes to another page saying I must pay in person. I have never paid any bill in person. That is the most ridiculous and inconvenient th

Question

Hi there @user_3b0d4g! Thank you for reaching out and providing such a detailed breakdown of your upstream channels and signal levels. We'll be happy to take a closer look to confirm your location is upgraded first to ensure the Next Gen speeds are f

XfinityQuemekia

commented

2 hours ago

to the conversation:

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2000/250 Mbps plan stuck at ~80 Mbps upload — no OFDMA channel provisioned on XB8

I'm on the 2000 Mbps download / 250 Mbps upload plan using the rented Xfinity XB8 gateway (Technicolor CGM4981COM). Download speeds are fine (matching or close to 2000 Mbps), but upload is consistently capped around 80 Mbps — nowhere near the 250 Mbps I'm paying for. What I've found after checking t

Question

Thank you for posting on our community forums, user_2fd5f5. Just to make sure we're on the same page, you're opening the Xfinity app and navigating to Account > Account Settings > Xfinity ID & Security > Personal Information > Mobile

XfinityDilary

commented

2 hours ago

to the conversation:

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Verification phone number with a wrong digit

Hi. I recently started service with xfinity after some time. I seem to be stuck in a verification catch-22 and could use some help from an official employee. I can access my account, pay my bill, check information, etc., with no problem, but in my account information, there is a request to verify th

Question

Hello @Jg167 thank you for taking the time to reach out! I do understand how this could be frustrating. In order to record the episodes that you would prefer to have you would need to individually choose to record those. The other thing that may work

XfinityAbby

commented

2 hours ago

to the conversation:

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I want to record only episodes of a series that are newer than X.

If the all series are repeated (i.e. it's not in production anymore) there is no way to just say (if there are 20 seasons) to just record S18-S20. The only choices are all or new and neither of those are remotely close to what is wanted.

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Verification phone number with a wrong digit

Hi. I recently started service with xfinity after some time. I seem to be stuck in a verification catch-22 and could use some help from an official employee. I can access my account, pay my bill, check information, etc., with no problem, but in my account information, there is a request to verify th

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Sign-In and Account Management

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