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@XfinityShawn Done, I just did.
Urgent Billing Dispute: Promised Loyalty Rate Not Being Honored
I have a recurring billing/loyalty issue that has not been resolved through phone support. I was promised a specific loyalty rate, but my bill increased again, and I need help from Xfinity Support reviewing my account notes/call history. I do not want to post personal account information publicly. C
Question
@EK4091, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be mor
Sales Rep Trying to Scam me claiming modem rental is required to get Comcast internet deals.
Just like the title says, the sales rep was trying to scam me out of $26 a month, claiming that modem rental only from Comcast is required to get deals. This amounts to over $300 a year in expenses I did not need to pay and thousands of dollars over the term of a 5-year contract. I asked him to conf
Question
Good afternoon @user_jeff3. Did you ever have a DHG546 active on your account? If so, when did you switch to the G54?
Lists my WiFi equipment as Thomson DHG546 when I have a Arris G54
When I go to the list device page, it states that my WiFi equipment is Thomson DHG546, when I actually own an Arris G54. My internet consistently drops and I wonder if this could be the issue with compatibility. How can I get my device updated to the equipment that I own?
Question
Do you know where the direct messaging icon is? I'm unable to see it.
Please help: you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv
I'm getting a you seem to be using a vpn or proxy error, preventing me from watching netflix on my tv. I contacted netflix and they suggested reaching out to x-finity. They recommended you either removing a proxy server or resetting my network since my wife can watch netflix on her phone via a mobil
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Transfer Info
Let me start off with, it appears to be working now, but I wonder if it was done correctly? Yesterday, I moved from Fresno to Rancho Cordova. I moved in with a friend who already had service, but we were going to use mine as it was a better setup. I brought my Gateway from my previous address. We we
Question
Official Solution
Hi there @user_75trq8! You did exactly the right thing by staying alert! Authentic Xfinity emails will always show our official Verified Email logo directly in your web portal inbox. Please do not click any links or buttons in that message. Xfinity w
Email requesting account update or Xfinity will close my account
Group Team To ensure uninterrupted access to your mailbox after June 15, 2026, please confirm your acceptance of the updated Terms of Service. This quick process takes less than a minute and ensures your account remains protected with our latest security enhancements. Update your account now:
Question
Hi there @user_75trq8! You did exactly the right thing by staying alert! Authentic Xfinity emails will always show our official Verified Email logo directly in your web portal inbox. Please do not click any links or buttons in that message. Xfinity w
Email requesting account update or Xfinity will close my account
Group Team To ensure uninterrupted access to your mailbox after June 15, 2026, please confirm your acceptance of the updated Terms of Service. This quick process takes less than a minute and ensures your account remains protected with our latest security enhancements. Update your account now:
Question
Oh no, user_f4qb57! I appreciate you taking the time to share what you’re experiencing—let’s see if we can narrow this down together. When this issue occurs, are you connected over WiFi or using a direct Ethernet connection? Also, h
10-second latency spikes to Riot Games (Valorant) - routing issue at Independence, MO node
Hello Xfinity Support, I have an open ticket regarding latency spikes I'm experiencing while playing VALORANT. The spikes last under one second, reach 90-250ms, and occur exactly every 10 seconds. I've done extensive troubleshooting: Ran PingPlotter traces to Riot's servers Confirmed my home network
Question
Hello and good day user_qwyfgo 👋 I know how troubling it is to have a TV not working for me, especially after a long moving process, so I'm glad you dropped by for us to help! Aside from that, I want to congratulate you on your move and more than an
Xumo box
Tv was working fine at my new house. Now the screen is stuck on the settings page. Even when I press the home button. [Edited: "Personal Information"]
Question
Transfer Info
Let me start off with, it appears to be working now, but I wonder if it was done correctly? Yesterday, I moved from Fresno to Rancho Cordova. I moved in with a friend who already had service, but we were going to use mine as it was a better setup. I brought my Gateway from my previous address. We we
Question
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Customer Service
Hello user_042kz3 thanks so much for reaching out here via our Xfinity Forums and providing your experience regarding a line burial request. There are several factors that go into this job type such as weather considerations, scheduling, and even equ
Escalate underground service line installation
Hello, I’ve been waiting months for installation of an underground service line to my house. Every time I call customer support I get the runaround or told that someone will contact me within a certain period of time, which never actually happens. I have no idea what’s happening or how long this wil
Question
Urgent Billing Dispute: Promised Loyalty Rate Not Being Honored
I have a recurring billing/loyalty issue that has not been resolved through phone support. I was promised a specific loyalty rate, but my bill increased again, and I need help from Xfinity Support reviewing my account notes/call history. I do not want to post personal account information publicly. C
Question
•
Billing
Hello @chabot503, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Usually, our support numbers are 1-800- 934-6489 or 1-800-266-2278 but if they're not leaving a message, then I
Getting Spammed by Xfinity
Lately I have been getting calls from 2 different numbers and both are listed as from "xfinity" can you see if these two numbers are associated with xfinity or not - I'd appreciate it. No messages are being left in VM. [Edited: "Non-Comcast Phone Numbers"]
Question
@XfinityBenjaminM I still want to have someone actually address this issue instead of a an apology that goes nowhere. This salesperson is probably scamming a multitude of clueless people daily. Also, I need someone else to actually speak wit
Sales Rep Trying to Scam me claiming modem rental is required to get Comcast internet deals.
Just like the title says, the sales rep was trying to scam me out of $26 a month, claiming that modem rental only from Comcast is required to get deals. This amounts to over $300 a year in expenses I did not need to pay and thousands of dollars over the term of a 5-year contract. I asked him to conf
Question
user_1lpeyy Thank you for stopping in for help with removing your AMC+ subscription. Most subscription options can be managed in your My subscription portal. If you do not see AMC+ there, let me know; we would be happy to help.
Need to cancel my AMC+ subscription.
We need to cancel AMC+ but there is not way to do it through our tv or app.
Question
Is this a Phishing email?
Email requesting account update or Xfinity will close my account
Group Team To ensure uninterrupted access to your mailbox after June 15, 2026, please confirm your acceptance of the updated Terms of Service. This quick process takes less than a minute and ensures your account remains protected with our latest security enhancements. Update your account now:
Question
Official Solution
Email requesting account update or Xfinity will close my account
Group Team To ensure uninterrupted access to your mailbox after June 15, 2026, please confirm your acceptance of the updated Terms of Service. This quick process takes less than a minute and ensures your account remains protected with our latest security enhancements. Update your account now:
Question
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Customer Service
Hello @user_otakixus, and thank you for posting your concern here on our Xfinity Community forums. Not having access to your services can be frustrating and a definite cause for concern. We'd like to take a look at this for you and look c
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
Question
Escalate underground service line installation
Hello, I’ve been waiting months for installation of an underground service line to my house. Every time I call customer support I get the runaround or told that someone will contact me within a certain period of time, which never actually happens. I have no idea what’s happening or how long this wil
Question
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Customer Service
user_zey27g My team can further look into your concerns today, and it will require us to look into your account details on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Sup
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Urgent Billing Dispute: Promised Loyalty Rate Not Being Honored
I have a recurring billing/loyalty issue that has not been resolved through phone support. I was promised a specific loyalty rate, but my bill increased again, and I need help from Xfinity Support reviewing my account notes/call history. I do not want to post personal account information publicly. C
Question