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No NFL Channel or RedZone
Very disappointed considering how much I pay for Xfinity and your current profit margin. I like many others will dump Xfinity and use $$ saved to get our football from another outlet.
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Channels and Programming
We love that you had a great experience. Recognizing our teammates with special shoutouts is our favorite thing to do. We've shared your compliment with [teammate Name] and their leadership. We always want you to have the best experience possible. Th
France in Customer Service is amazing
Had an issue with my account and France went above and beyond to get me back up and running! Thank you all so much and especially her! She needs a raise
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Out of area number
When I set up cellular service for my daughter‘s Apple Watch, it assigned a number from Pittsburgh and we are near Philadelphia
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Devices
Poor Network
The network in my area for my mobile device is absolutely horrible. If I leave my house outside of my WiFi I have 1 bar or less of signal.
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Network
All my email filter rules disappeared last night (I had a few dozen) -- how can I get them restored??
This is the second or third time this has happened -- what can I do?? I didn't save a copy of the rules anywhere, unfortunately.
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I am sorry to hear that you are still having troubles with your internet and mobile services. Lets take a look at this for you and see what we can do for you to help you out. Please send us a direct chat message with your full name and complete servi
New Xfinity Mobile User - Terrible Customer Service and phone service
I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service
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Comcast e mail not working on I phone
I have changed my PW 2 times now and it works on computer and browsers on I phone but not e mail app.
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We are happy to review the account to see how we can help. Please send us a DM with your name and address to get started. To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary • Click
Charged for a TV Box that I do not have.
Hello - I noticed on my bill that I am being charged $14 per month for a TV Box that I do not have. I notified Xfinity and requested that the charge is removed as I have been apparently paying it for many years. So, the charge is now removed but I need to recover the cost of all the previous years $
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user_17u3dq Hey there! You came to the right place for help and we are here to help you review the plans available. Please send us a DM with your complete name and address to get started. To send a "direct message" / "private message" message to Xfin
I want to cancel my tv but keep my internet
I am trying to cancel my tv plan but keep my internet plan. The only site will not let me do that.
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user_njf623 You have not yet created your own dedicated public post. The direct message function is not activated until you have created a public post, comments on another post will not activate the direct message option. The goal of our community is
Cancel
Why is there not an option to cancel services without talking to someone? I just want to cancel the service by a certain date and be done with it. The assistant will not allow me to cancel without making a call. Honestly just annoying at this point.
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Yes, but I do not believe that Xfinity guidelines take precedence over state law. The charge was illegal, and should be refunded. If this cannot be settled equitably, I will consider changing to some other service provider. There are other choices no
Charged for a TV Box that I do not have.
Hello - I noticed on my bill that I am being charged $14 per month for a TV Box that I do not have. I notified Xfinity and requested that the charge is removed as I have been apparently paying it for many years. So, the charge is now removed but I need to recover the cost of all the previous years $
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There is no longer a chat button on the top of the page for mobile users to send direct messages. There is only a chat button on the bottom of the screen to make a new post.
Cancel
Why is there not an option to cancel services without talking to someone? I just want to cancel the service by a certain date and be done with it. The assistant will not allow me to cancel without making a call. Honestly just annoying at this point.
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Hello KGala! Thank you for your post to our Xfinity Forums for your concerns with your account being accessed without your permission. I can imagine this is alarming especially since our email addresses are used for other credential verifications. I'
Someone regularly hacking my account
I regularly get notice from xfinity to reset my password as someone else successfully asks to reset my account
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I want to cancel my tv but keep my internet
I am trying to cancel my tv plan but keep my internet plan. The only site will not let me do that.
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Customer Service
@XfinityVictor Yes! I am having issues with my entire bundle of internet/Xfinity Mobile ever since It began! I ported my number to Xfinity from T-Mobile on Jun 23, 2026 and went a FULL MONTH without functional mobile service. Not only that, I'm bei
New Xfinity Mobile User - Terrible Customer Service and phone service
I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service
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user_a9mi7z Thank you for doing that for us. We'll need to take a closer look at the signal we're sending you and see what we can find out. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in cas
my downstream power is -10 to -16 dBmV and status is showing red/poor.
Cable Diagnostic Status: Poor Action: [Downstream Power Level] Try these actions (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary splitters. 3) Replace any required splitters. 4) Contact your service provider for troubleshooti
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Hi there user_nvg28f! Thanks for using our Forums to contact our Xfinity Support Team. I see you need some help with changing your payment method. Please check the following links to walk your through the process to update your payment method for you
XfinityJorge
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change billing method
Would like to change payment method.
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