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Nothing looks like it does in the link. Where it says search name I typed Xfinity support I clicked on the Xfinity link it brought up and it send message so I sent a message asking if it is the support team and I’m waiting to see if I get a response
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
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@User_Customer99 This is a great question. We can certainly give it a try and see if we can add it or if you would need to upgrade. Can you please direct message me your first and last name along with your full service address so I can assist you fur
Tivo Cable Cards & Adding HBO
We have two televisions, each connected to a Tivo DVR with cable cards from Xfinity. Both televisions and DVR's work perfectly. I understand I cannot switch my Xfinity cable plan, or I run the risk of the cable cards no longer working. But if I stick with the same plan I have now, and add HBO as a p
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user_79xf9l Thank you for reaching out! The default username for our Xfinity Gateways is admin, and the default password is password. If the Admin Tool password has been changed, the default password will no longer work. You will need to perform a fa
Username
I'm trying to access my router settings. I don't remember the username that I use and the password. I go to 10.0.0.1 and that's as far as I can go, I thought my username was user_79xf9l, but I tried it and it keeps saying that it's not the right username. Could you please help me? Thank you.
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Greetings, @user_fj79by! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your email account. You have definitely come to the right place for assistance.
Comcast email transition
I heard Comcast email is switching to yahoo or something??? Do I need to do something? My email ends in @Comcast.net
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Hello, @cpicone92 I did some digging for you and found this information on extending the DHCP lease: To extend your DHCP lease, you typically need to manually release and renew your IP address. This can be done by following these steps: For Windows
DHCP Lease Renewal too short
Hi all, I frequently broadcast livestreams and/or participate in long video calls, and I deal with intermittent disconnects on regular short intervals (30 minutes, usually). After extensive troubleshooting, I have isolated the issue to unusually short DHCP lease renewals on Xfinity's end. I would li
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Streamsaver Disney+ Hulu no adds not working
I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disne
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Getting Started
Yup! It's happening again for me to! There are shows that say it's the last one, but it's not the current show. What is going on!!
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Revise Fearnet or chiller; or create a new cable horror channel
Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2
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Channels and Programming
Bury Cable
I started Xfinity internet on May 1. The tech said someone would be out to bury the cable within 14 days. No one has come out yet. I need this buried. How do I get this done. Checking status has not changed at all.
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Customer Service
I asked them to deactivate the line and the charges keep coming. I may have used the phone once last year. I can't remember exactly, but they didn't deactivate the line, and they didn't tell me to return the watch in that conversation or in any previ
Xfinity agents scam the customers with free Apple Watch!
On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tivo Cable Cards & Adding HBO
We have two televisions, each connected to a Tivo DVR with cable cards from Xfinity. Both televisions and DVR's work perfectly. I understand I cannot switch my Xfinity cable plan, or I run the risk of the cable cards no longer working. But if I stick with the same plan I have now, and add HBO as a p
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First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
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Tech support
My internet isn't working
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