Xfinity Community Forum

Old Fiber Wires Removed

Previous xfinity fiber internet customer. I need the old fiber overhead connection wire from the alley to my house removed. Its hanging over my backyard and drooping.

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Your Home Network

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You're welcome, @user_a97h1i! The hotel will work directly with our company to get that fixed. We may have needed to open a ticket or set up a visit to have them repaired so it could not be completed during your stay. I apologize you were not able to

XfinityRay

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9 minutes ago

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Discovery Channel not appearing on Channel 48 at YOTEL Boston hotel

Earlier in August 2026, I stayed at the YOTEL Boston hotel in Massachusetts. I wanted to see Shark Week on the Discovery Channel. The Discovery Channel was assigned to the hotel TV's Channel 48, but nothing appeared on the screen, just a dark image. I also could not locate the History Channel. When

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Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.

Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling.

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Xfinity Stream App

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I had exact same issues as user_vve5mu. I always turn on Data Roaming, but the problem is that we could not connect to any cellphone provider (shown No Service). I did receive an SMS message while turning on my phone in TPE airport, and then no servi

user_m8euy5

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10 minutes ago

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Premium Unlimited Plan, no cell service in Taiwan

I can make call/text as long as having WiFi. But once lost/turn off WiFi, I lost that ability. I tried turn on Airplane mode, wait 1 minute, then turn it off. Didn't work, same problem. Tried cell network reset. Didn't work. Tried removing eSim, then reinstalled via Xfinity app. Didn't work. I have

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After several hours, still no information. Zero. Even though you "completely understand my frustration." What would help would be information rather than empathy. As I have repeatedly requested. Thank you.

user_j2hwt8

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12 minutes ago

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Virtually no internet service for a week

My service at has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenanc

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I'm sorry to hear that, and I appreciate you letting us know @user_0zu1ek. Let's take a closer look at your account to see if we can get this sorted out and determine what may have happened. We'll review the details with you and work to identify th

XfinityAlyssaA

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15 minutes ago

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Lightning fried modem

Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.

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Hey there, @user_xq8rih, thanks for reaching out through Xfinity Forums regarding your Xfinity Home sensor. Here is a link with the steps on how to pair the new sensor: https://www.xfinity.com/support/articles/door-window-sensor-installation. Let us

XfinityJeniece

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15 minutes ago

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door sensor

How to pair Xfinity Home new door 🚪 sensor

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@XfinityAdrienne Thank you for responding! To be fair, I believe the hotel was trying to contact Xfinity on my problem with Channel 48 during my stay but was unable to resolve it. Please do have the Xfinity team reach out to the hotel to fix t

user_a97h1i

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16 minutes ago

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Discovery Channel not appearing on Channel 48 at YOTEL Boston hotel

Earlier in August 2026, I stayed at the YOTEL Boston hotel in Massachusetts. I wanted to see Shark Week on the Discovery Channel. The Discovery Channel was assigned to the hotel TV's Channel 48, but nothing appeared on the screen, just a dark image. I also could not locate the History Channel. When

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@user_6zxnz5 Sorry for the trouble with the service. We can help look into this for you. Please send us a Direct Message with your full name and service address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3.&em

XfinityLinda

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19 minutes ago

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Cancel service

I would like to cancel my service.

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Sorry to hear this. I know it all too well. My local sheriff offices did investigate the case with FedEx. It is a group from Pakistan that is gaining access to the mobile companies and then create the scam from there. Xfinity tried to tell me that my

user_0to20e

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23 minutes ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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“I am cancelling my Xfinity Internet service effective tomorrow. My service has been down for three days and Xfinity has failed to restore my service or send a technician. I will switching to another provider tomorrow. Please confirm the cancellation

user_6zxnz5

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25 minutes ago

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Cancel service

I would like to cancel my service.

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Service techs working on a neighbor’s house

This morning 2 Xfinity workers were working next door. I guess we share a line from the street unit. They accidentally cut the line to my service or didn’t put something back. I’ve been out of work for a year and just got a new job 2 weeks ago. Waiting 3 days for a repair is not acceptable. I’ve tri

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Your Home Network

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At some point Xfinity needs to know that this is a reoccurring issue and do something about it. No one asked for this to happen to them. These scammers are getting the information from somewhere. This is a serious matter and needs an immediate resolu

user_62ymcz

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27 minutes ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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@XfinityAlyssaA I am responding now because I am disappointed with Xfinity again. Yesterday my account showed the appointment for today between 5-7 p.m. We just waited 3 hours and I tried looking at my account again and the appointment information h

user_0zu1ek

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28 minutes ago

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Lightning fried modem

Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.

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Need new remote

Some buttons arent working

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Devices and Equipment

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This is what I am currently going through but I have been dealing with this for going on a month and a half. I have been given the run around by xfinity and was told that I would still be liable for the phone even though I did not ask to be scammed.

user_62ymcz

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33 minutes ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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user_m2e30c, Hi, thank you for reaching out. Did you have any specific questions about your account or services?

XfinityVianney

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37 minutes ago

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Account info

Do you have my account information?

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Hi there @user_41i7t5. Our team on Forums can assist you with disconnecting your account. If you could send our team a direct message with your full name and full address, we can help you with your request. To send a "Direct Message" ("Private") mes

XfinityRaf

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38 minutes ago

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disconnect service

please help to disconnect internet service

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@Mxaskswhy4 Did the secondary account get an invitation to migrate to Yahoo? If not, your wife's comcast.net email should still be accessible from the website.

Again

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41 minutes ago

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comcast email password for secondary email account

I migrated my primary email to Yahoo. When I tried to migrate a secondary email account, I got a password error. I click on "Forgot Password" and Comcast says it's Yahoo problem. Yahoo says no, you need to get a password from Comcast yet. I am unable to get a solution from Comcast Assistant and no p

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I completely get why you're confused @Ilikestuff17! Getting hit with a surprise bill two months after moving out is incredibly stressful, especially since you did your research and confirmed everything beforehand. If you could send our team a direct

XfinityQuemekia

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41 minutes ago

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Charged for modem rental

Hello, Hoping somebody has a solution. I moved out of an apartment that had xfinity communities. Each unit had it's own modem that was pre-installed with the unit. I moved out of the apartment two months ago and received a notice this weekend that a 150$ charge was posted. After lengthy discussion w

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