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Please delete me from this forum. This has been created fraudulent
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Your Home Network
Change the return date
Please change my return date to April 21st. Thanks.
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Customer Service
port to another provider not working
We attempted to transfer our service from Xfinity to another provider, but something on Xfinity’s end is blocking the process. I’ve called several times and tried porting through different providers, but it still hasn’t worked.
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Devices
Hi there, @user_ndq3wx. Thanks for reaching out to us here on the Community Forum. Sorry to hear there is confusion with your cancellation. We can check on your account to see what is going on and assist with any corrections if needed. Please s
being charged after cancellation
I canceled my line on March 3, but I am still getting charged for it. Other forum questions mention to contact customer services. I can only contact the AI assistant that spits out a number that doesn't work for me...
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Hey there, @user_e5l8lf. We'd be happy to take a closer look at things and see what can be done to resolve this as soon as possible for you and your spouse. Could you please send our team a direct message to continue? To send a direct message: Ens
Internet Down 2 Days [Edited]
Hi, I need urgent help. Our internet has been down for 2 days and both my spouse and I work from home. This outage is directly impacting our jobs and we cannot continue like this. We have already tried the standard support channels, but the issue is still unresolved. We need immediate assistance fro
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Paying for 2gig service but not getting 2 gigs.
How can I get in contact with someone from Xfinity who speaks English and is not overseas. I’m paying for two gig service, but not getting it at the modem. I’ve had technicians come out, and they explained to me that they have not upgraded my system to fiber optic. All my hardware is compatible with
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Your Home Network
Hello, @Mr_Mike it's disappointing to hear your customer experience has deteriorated as we made changes to our support services. I hope your line has been buried successfully and there are no concerns with your services. Feel free to post here and le
A change for the better?
Don't mean to jinx this but ... Many, many years ago Xfinity (then just Comcast) provided very good support. Then in the last decade or so, maybe longer, it was basically a [Edited: "Language"]. Endless menus and long, long wait times. Has this all changed recently? Had an issue with the cable line
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user_12h2gk I appreciate your time reaching out for us here on our Xfinity Forums. I understand how important it is to be able to access your email. Can you provide a little more detail, such as what type of device and mail client you are trying to u
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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user_smo, Hi there! Thanks for taking the time out of your Thursday to reach out. I absolutely understand how frustrating this experience has been, especially since a damaged exterior wiring box is a legitimate safety concern. I’m sorry for the confu
lodging a formal complaint (not that it matters)
called 3/31/26 to request to have a service technician out to replace the comcast wiring box on the side of my house (it's nearly 20 years old and brittle enough that the cover fell off completely and its insides were exposed to the elements, creating a hazardous situation). was given a ticket numbe
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being charged after cancellation
I canceled my line on March 3, but I am still getting charged for it. Other forum questions mention to contact customer services. I can only contact the AI assistant that spits out a number that doesn't work for me...
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Billing
Static IP
Why does Comcast/Xfinity, in this day of streaming services which rely upon a user's geographical location, provide static IPs for its residential customers (would also facilitate stable hookups of wireless devices like printers)?
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Your Home Network
@user_s23ir0 Thank you for making us aware about the internet issues you've been experiencing the past two weeks. I would be more than happy to help find a solution to this problem you're having. So that we don't go over something you've already do
Slow and constantly interrupted internet service
For at least the last two weeks, our internet service has been extremely slow and sometimes is cut off entirely. I want to know why this is happening when we pay extra for high-speed internet?
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Internet Down 2 Days [Edited]
Hi, I need urgent help. Our internet has been down for 2 days and both my spouse and I work from home. This outage is directly impacting our jobs and we cannot continue like this. We have already tried the standard support channels, but the issue is still unresolved. We need immediate assistance fro
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Customer Service
iPhone 17 pro max stolen in transit and it’s been a month no replacement
I’ve ordered an iPhone 17 pro max early march, it was supposed to be delivered to me march 19th. On march 19th my wife recieved a box from FedEx which was supposed to be the phone. I get home opened the box just to see that it was nothing in it but packaging trash. Immediately I reach out to FedEx a
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Devices
Mobile department fraud
I was trying to add my significant other to my mobile account and I had to talk to support to transfer her number over. During this process, I was instructed to click on a link and submit the order. The order included 3 iphone BYOD pay by the gig devices..... never was this discussed and he told me
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Devices
Is there a schedule for service outages?
I work from home so when Internet is down I'm stuck. This happened multiple days this week. Is there a way I can know when service will be done in my neighborhood ahead of time so I can make proper arrangements?
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Your Home Network
Next, they will send payment to Debt collector and then it will show up on your report. I'm going through the same.
user_63kw9o
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Cancelled Service - Still Getting Bills
I cancelled ALL Xfinity services in October 2025. I kept getting charged for a couple of the mobile lines. I called and spoke to 3 different people. The last person I spoke with assured me my service was cancelled in October and I would be getting reimbursements for the additional charges. I did get
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