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New streaming app. Where’s my TV “Favorites”?!
New channel guide is missing my “Favorites” tab and you can’t even “Favorite” a channel at all. Unless I’m missing something, terrible update.
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Xfinity Stream Website
Ah. Thank you for bringing that to my attention, @user_he93ys! Now that I'm looking for it specifically, I was able to locate the open ticket(s) associated with this known issue, yes. For the time being, there's no further troubleshooting I'll advise
Free Britbox not working yet
I have tried to see the advertised Free this week Britbox but it’s still not available. When will this be fixed please
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No confirmation email or details on account
I placed an order for an iphone 18pro yesterday. The payment went through on my bank account, and I got the order confirmation screen, however i still dont have a confirmation email or any details of that bill or my phone on my xfinity account. Is this normal? What should i do and how can i track th
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Customer Service
Only thing I had to play movie to end . I saw no restart button I still had a few minutes left of movie. I had to let it play until the end and go out of it and then reload app and I could start from beginning of movie.
Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
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New streaming app, where’s my TV “Favorites”?!
New channel guide is missing the “Favorites” tab and you can’t even “Favorite” a channel at all. Unless I’m missing something, terrible update.
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Xfinity Stream Website
user_49dbfb With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. You can still favorite Sports teams on the TV experience. We know that having to scroll through the full chan
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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Whoever designed this should be fired. It’s horrible. I have to scroll and change screens for absolutely everything. And the worst is going back to the beginning of a show when you go back to watch it. Deleting is equally ridiculous. I may even drop
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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Excellent, I am glad to hear that. 😀Our team is always happy to help. Was there anything else I could assist you with at this time?
Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
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Current Xfinity acknowledgements of their stream apps
Xfinity support teams have officially acknowledged the backlash over the November 2026 Xfinity Stream app redesign, though senior Comcast executives have not issued a public statement. Following the rollout of the redesigned interface across mobile and smart TV platforms in early November 2026, offi
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Xfinity Stream Website
As many others have said, this has to be the one of the dumbest updates that xfinity has ever put out. Whoever was in charge of this should be terminated. They should have known that having you favorites together was something everyone wanted. I'm a
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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App is working great. It prompted me to update today and I scanned the qr code and it did so. I then played movie. Thanks for your support.
Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
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Thank you, DM sent. Will advise back on here once the issue has or has not been resolved. Thank you
2 Gig plan, wired speeds 1,460–1,870 with T3 timeouts and OFDM uncorrectables
Customer-owned Arris S34, on Gigabit x2 (just changed today from the older 2000 Mbps plan). Wired download held at about 2.3 Gbps for 10 months. It dropped on Oct 5, didn’t recover after the Oct 9 area maintenance, and now swings 1,460–1,870 between back-to-back tests. In-home levels are in spec: do
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If you search a movie it doesn't give you options of all the different times. If I select a show that is recorded looking for a specific episode it starts whatever episode is there. If I am looking for a different episode there is no options. There
New streaming app
I can’t find where the tv shows episodes are listed. I sometimes miss seeing one so I look there
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Hi, @stanley18. Thank you for reaching out over the Xfinity Community Forums to raise your concern regarding login issues on the Xfinity app. You've come to the right place! To get up to speed I have a few questions if you don't mind:1. How are you a
Trying to pay my bill keeps kicking me out
I've changed my password cause they told me too did everything told still cant get into my account on app or online
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Hi there, @user_zuu7yu. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble you're having with the app. Let's see if we can figure this out. Since this began, have you attempted to uninstall and reinstall the
New stream app
The new app for iPhone is the worst user experience I have EVER HAD. It crashes every[Edited: "
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user_gbhdfm Hi there. Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below. How to Send Us a Direct Message: 1. Click "Sig
Device payoff
I am logged into my Xfinity account and can see my Apple Watch, which was ported to T-Mobile when I canceled my Xfinity services. Because the line is canceled, the app and website will not give me the option to pay off the remaining device balance in full—it only lets me do monthly payments. Can you
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To answer the above I am using the TV box as advertised. I have tried multiple ways to access the Free This Week and it always has said I need a subscription. This morning there maybe 7 programs, said there was limited access. I did speak to a repres
Free Britbox not working yet
I have tried to see the advertised Free this week Britbox but it’s still not available. When will this be fixed please
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user_yqno87 Hello there! Thanks for creating a post and reaching out to us on our Xfinity Foruns community. I'm sorry that the power connector was broken. I would be happy to help get this repaired / repalced for you. We may need to set up a repair a
Home power strip
Connector strip in garage was never installed properly and now has fallen off wall and broke power connector, can I get new power plug sent to me
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We will absolutely get this feedback passed along as well, user_naiyvv. Thanks for sharing this feedback with us, much appreciated!
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Hi, @pondojohnny. Thank you for choosing the Xfinity Community Forums to raise your concern regarding your billing due date. Here at Xfinity, you have the flexibility of choosing your own due date. If for whatever reason your billing due date is not
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Billing due date
I don't want my billing due date changed to the fitst of the month. My current due date fits better in my budget.
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