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Hello and Happy Sunday, wanted to reach out to see if you were able to get your Peacock app active?
Can't Activate Peacock!
I am a Platinum member which includes the Peacock subscription, so I went to activate Peacock in My Account. I keep repeating the following without success. First, I claimed the Peacock subscription. It indicates the benefit is "Claimed" and can be activated. Then I went to My StreamStore to activat
Question
My service included this service since we have had Xfinity, 40 years now. I rely on my WTVF CBS Channel 5!I would like a credit on my bill, for services offered and not in my "package" now. Or my option is to get a Tablo and cancel my Xfinity
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hi @Direktor, thanks for taking the time to post on our Xfinity Forums page. I'd love to do everything I can to assist with the intermittent internet service you've been experiencing. Please send a direct message including your full name and ser
Northeast Colorado Springs outages
Is there any schedule for completion of the "improvements" that are being done with fiber cable being installed? I have experienced outages at least once or twice a day for weeks and it is affecting my work. I was kicked off of the Internet and dropped important conference calls I was facilitating l
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Cancel my servive
Stop my comcast xfinity account. I have tried to cancel this account and you have made the process nearly impossible. I will not be paying you so it is in your interest to not provide service
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Your Home Network
I've had intermittent service issues withXfinity and cant play any online games without disconnecting. I visited the store today and got one of their routers since it was on my plan to see of my modem/router combo was failing, and I still experience
Northeast Colorado Springs outages
Is there any schedule for completion of the "improvements" that are being done with fiber cable being installed? I have experienced outages at least once or twice a day for weeks and it is affecting my work. I was kicked off of the Internet and dropped important conference calls I was facilitating l
Question
@XfinityAngie Seriously! Like we don't know this! We understand contract negotiations however, I was told that Comcast has rejected all offers with E.W. Scripps and will not go back to the table to discuss any further. WHAT
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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sound dropping out when streaming
For the last week or so, the sound drops out off and on or goes out completely. I chatted with customer support and they said the problem isn't on Xfinity's end as he checked the speed and it was good. However, this happens on both tvs, on all apps I stream (Netflix, Hulu, You Tube). His solution wa
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Your Home Network
okay; I sent you a DM
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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I completely understand the frustration here. It’s a hassle when you're just trying to manage your bill and the technology isn't cooperating, especially after a week of trying. user_asjc1o Could you try logging in through a web browser (like Ch
Change payment metjod
Have been trying to change and manage my payment methods in the app for ever a week it’s spins and sounds and dont load. The assistant is not assisting and is not at all helpful. When will this be corrected and do you want your payment?
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Change payment metjod
Have been trying to change and manage my payment methods in the app for ever a week it’s spins and sounds and dont load. The assistant is not assisting and is not at all helpful. When will this be corrected and do you want your payment?
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Billing
Cameron0390, Thank you for reaching out. I'll be glad to help reivew this further. I see you sent us a direct message, and I'll follow up there shortly. As a heads up, I wanted to remind you that sending an unsolicited direct message is a violat
CM3000 Signal Distress: High Upstream Power (52dBmV) and Excessive Uncorrectables on OFDM. Multiple T3 Timeouts.
I am seeking a technician visit to investigate a likely "outside plant" or "drop" issue. I am using a Netgear CM3000 on the Next Generation (Mid-Split) network. The Issue: Severe OBS dropped frames and latency spikes, resulting in very unstable streaming quality and in-game performance issues. My mo
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user_08s7c7 Thank you for clarifying that for me. Please reach out to our Customer Security Assurance team and they will work with you to get your primary user ID properly associated with your account.
No primary user
There is no primary user on my account I have done the lookup and and ily see this account as a member there are no primary user
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I decided to exchange my XB7 modem at the Xfinity store for a replacement. The process was quick and easy, which surprised me. They gave me an XB8, and after 24 hours, I haven’t experienced a single issue. Previously, I was lucky if the problem didn’
Intermittently unable to access my email and other webpages.
The problem is that I intermittently cannot send or receive email when connected through my Xfinity home internet. This issue does not occur when I use my Verizon connection or when I connect through Xfinity while on a VPN. Additionally, I tested using a local Xfinity Wi-Fi hotspot, and the issue do
Question
I already have service and I searched the account there’s is no primary user listed
No primary user
There is no primary user on my account I have done the lookup and and ily see this account as a member there are no primary user
Question
Hey there, user_s3io80! Thanks for posting on our XFINITY Community forum. This is never how we wish for you to feel. We would love the opportunity to help you with any remaining concerns you may have regarding your service plan agreement. Please let
file a complaint
Last year I acquired a iPhone 17 from Xfinity and traded in my Samsung S22+ for a 500 credit. But I did not receive the monthly trade in credit yet. I tried many many times to contact Xfinity and [Edited: "Personal Information"] ticket said it was solved and closed but I called back the accounting t
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… I noticed how you just gave the party line answer and never addressed whether or not we’re going to get discounts on our bills until this is straightened out. When I go to Scripps, they pretty much give me the same answer that you do. In other word
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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Thank you for reaching out to our team here. If you are not able to visit a service center to pick up that cord I will be happy to get a replacement sent out. Can you send me a direct message with the full name and complete address for your service?
XfinityJohnG
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Power cord for eps6
my dog chew on the power cord and I need a replacement for it
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