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user_vyzgae - Thank you for your feedback and for confirming that the issue is isolated to your work-from-home station device. Our Engineering team is aware of the issue and is actively working on an overall resolution. We’ll continue to share
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
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Your Home Network
user_flkefd thank you for using the Xfinity Community Forums page to reach out. We are happy to assist you with your home phone options today. Let's address this privately and gather some information. Please send us a direct message with your full n
Cancel Voice
We are no longer using a home phone, and I see no place on my account online to cancel this service. Is there a way to do this without calling customer service?
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Concern moved here to the E-mail help section for assistance.
so I use my email address for Xfinity and now I’m completely locked out of my yahoo account and it says that I have to have it sent from you all to Yahoo. I need in that account. It is very important that I get into that account
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Concern moved here to the Customer Service help section.
Request for Removal of Unused Utility Pedestals and Boxes in Village Shires
Dear Sir or Madam, I am writing to bring attention to the numerous utility pedestals and boxes located throughout the Village Shires development, including Canterbury Court where I live. There appear to be quite a few that are no longer in use. Many of these pedestals and boxes are unsightly, severe
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Forgotten above ground temporary internet cable
For over a month there is a temporary Internet cable crossing my yard. Please finish your work so my yard can return to normal.
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If a reward is sold out, we are unable to do anything in those cases. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top righ
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Forgotten above ground temporary internet cable
For over a month there is a temporary Internet cable crossing my yard. Please finish your work so my yard can return to normal.
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Customer Service
@grant1031 @XfinityJon Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pub
how to disable MAC filtering
My Gateway XB8 is denying access to my Epson ET-4850. It is giving an E-6 error code saying it can not connect due to MAC address filtering. After days online with chat the problem is still not fixed. I need to disable the filtering or be able to add the device. I can not find ANY of those options o
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New Xcel pole, now no signal from pole to house
Xcel put in new pole about a week ago. Last night I had internet but this morning nothing. Tech says there no signal from the pole now and he obviously can’t climb up to inspect/fix. He reported it this morning. How long for appropriate equipment to come out and fix? Marshdale, Co.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
appointment for technician install at new address
I am moving, you have new address. I have the new equipment. I need a technician install at new address. Time: Afternoon of October 28
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user_re3ikw - Thank you for your feedback and reaching out to us here on the Forums for help. You've reached the right team. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in
Executive escalation requested: Missing device credits and disputed plan-change explanation
I saw instructions stating that I should contact Xfinity Support through direct message, but I cannot see the Direct Messaging icon on my account. Please explain how I can contact your team privately. I am requesting escalation to Xfinity Mobile Executive Resolutions regarding missing device promoti
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Live Agent
I just bought an Xfinity now pass and I need help disconnecting all the devices on it.
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Customer Service
@XfinityBenny wrote; The manufacturer also has the latest versions to download from their support page. @XfinityBenny That's incorrect. An end user can't update the firmware of a cable modem or a combination modem/router gateway device. O
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and rejecting correct Wi-Fi password
XB7 8.5p16s2 — 2.4-GHz IoT devices dropping and then rejecting correct Wi-Fi password Has anyone else seen problems with 2.4-GHz IoT devices after their XB7 updated to: CGM4331COM_8.5p16s2_PROD_sey I’m in Colorado and have an XB7 / CGM4331COM Revision 2.0. We have 10 Amazon Smart Thermostats that al
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How do I find out why my bill went up $45/mo
My bill went up $45/month and I can’t seem to figure out what changed?
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Billing
Hi there, @user_l5m9ah. Thank you for taking the time to reach out. Xfinity X1 TV boxes have an automatic inactivity timeout (often called "Nap Mode") that activates after 4 to 5 hours of no remote button presses, which cuts off the audio and switche
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Why if you do not change channels or volume tv turns to silence Screensaver I like to leave my TV on through out the night
Very frustrating, I like to have my tv on through out the night, for some sound, but it seems to always go to silent Screensaver, Why ???
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