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user_36fqq4 Let's take a look at how everything is configured on ways that we could save some money on the service. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look
Pause my mobile services
I want to pause my mobile services from June-September since I am out of the country. Since I cannot do it online and can’t also connect with the team, I am doing it here. Please.
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user_troxb1 Hi there! I'm sorry to read of the ongoing service issues that you are having with your home internet. I know how vital it is to have a reliable connection especially when required to work from home or having remote classes. I'm happy tha
Internet Service down yet again
Why does Comcast Xfinity have so many outages in my area? Broward County, FL. The service is down yet again. They solicit service for mobile devices frequently, but I'm so happy to have an alternate service, when Xfinity can be so unreliable. I am able to use my alternate service during the outage o
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WE would be happy to look into this @user_qiicvq Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click the "New message" (pencil and paper) icon The
Claimed reward never received
I claimed a free home security camera more than seven weeks ago, but it never arrived. I have contacted Xfinity several times to resolve this. Unfortunately, every representative gives me a different answer, and I am getting the runaround. I need this issue escalated and resolved immediately.
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Quite welcome @XfinityLinda !
Pestering phone calls
I get repeated late afternoon phone calls about a survey. STOP BOTHERING ME.^
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Greetings, @user_p4tt3b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unreturned modem. You have definitely come to the right place for assistan
Sold house, cannot access modem to return, account already cancelled, how to contact Xfinity?
I have remotely sold my parents hose after they passed. I was unable to have anyone retrieve the modem from the residence prior to the sale and now cannot return it. I would like to contact Xfinity to resolve this so I do not get late equipment return fees. Unable to find a reasonable contact method
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Sold house, cannot access modem to return, account already cancelled, how to contact Xfinity?
I have remotely sold my parents hose after they passed. I was unable to have anyone retrieve the modem from the residence prior to the sale and now cannot return it. I would like to contact Xfinity to resolve this so I do not get late equipment return fees. Unable to find a reasonable contact method
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Customer Service
Hi there and welcome to Comcast @user_pvf45d. It depends on the area. Techs can go into some yards without customer being present. They are not allowed to got inside customer homes without someone 18 years or older being present.
What is the policy on entering a customers enclosed areas or inside the home when the owner isnt present
I had a tech. enter my back yard without my knowledge of his presence and he got bit by my dogs. The cable lines sits 6 inches before the gate to the back yard.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No service at new address
I scheduled my service to move yesterday. I installed the gateway at the new place and opened the Xfinity app. To my surprise, the app still had the old service address displayed and simply says my account is "disconnected". There appears to be no way to navigate in the app to activate the service a
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If this is the case I will just close it and get a different provider just to maintain my number. how about downgrading my services
Pause my mobile services
I want to pause my mobile services from June-September since I am out of the country. Since I cannot do it online and can’t also connect with the team, I am doing it here. Please.
Question
user_4lwwi6 I would need to review your specific account to give you an exact answer, but in general, there is a monthly cost for this service along with applicable taxes and fees. Even in situations where an HOA covers the base service, you would st
Help with landline
Hi Xfinity I am interested in setting up a landline. But I would like to know if I need to activate anything using xfinity in order to get it working. I plugged in a phone I had lying around to the TEL 1 port to test and it powered on but I didn’t get a dial tone. I am not sure if this phone is just
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user_36fqq4 There is unfortunately not an option to have the services suspended for that 3 months. I wish that we did have more options for you in this situation. If you choose to not have the service, that would not maintain the phone number for fut
Pause my mobile services
I want to pause my mobile services from June-September since I am out of the country. Since I cannot do it online and can’t also connect with the team, I am doing it here. Please.
Question
Accepted Solution
What are my options of not disconnecting the service but not paying $$$ just to keep the service without using it?
Pause my mobile services
I want to pause my mobile services from June-September since I am out of the country. Since I cannot do it online and can’t also connect with the team, I am doing it here. Please.
Question
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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Gigabit plan but very slow download speeds with direct modem connection
Hi, I have a gigabit Xfinity internet plan and use my own modem, a NETGEAR Nighthawk CM2050V. When my Windows laptop is connected directly to the modem by Ethernet, Windows shows a 1000/1000 Mbps link speed. However, Ookla Speedtest is showing only about 20-40 Mbps download and around 40 Mbps upload
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