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I want to remove Xfinity WiFi Gateway from my list of wifi equipment so that I can try to activate my external modem/router
I would like to remove my Xfinity WiFi Gateway device from my list of wifi equipment because I want to activate my own personal modem/router. I was having issues activating my personal modem/router, so I tried the one they sent me (which I didn't ask for), and it worked. But I want to activate the p
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Your Home Network
No refund check yet
When I called about a promised credit after so many contacts, finally a man applied the promised credit and processed the refund check because I don't have an active service anymore. However, I haven't received the check to my address yet. I called but they said there's no refund check record. Now,
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Customer Service
Screensaver
Why do I have a Screensaver? I want my tv/xfinity to be on 24/7. No Screensaver. Nobody I know wants a Screensaver. It's ridiculous.
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X1
Hello, I am having an identical issue with trying to redeem a Diamond status complimentary Peacock Premium subscription . I had a Xfinity support chat session with a nice agent earlier, but still without WHERE to activate the Peacock Premium sub desp
Unable to redeem Peacock benefit
Seeing that my Xfinity account had recently crossed over into the Platinum tier, I figured I'd go about redeeming the Peacock Premium benefit I'm now eligible for. Xfinity's membership benefits page prominently lists 'Peacock Premium, on us' as a benefit offered to Platinum and Diamond tier members.
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Credit to account-Hours spent talking to customer service
I’ve spent several hours (6.5 hours alone for just tonight) speaking with multiple reps about the exact same issue. I needed a seasonal hold put on my account. I had a tree fall on my house and I’ve been displaced since 8/11. I was told it was placed. It wasn’t. I had to message again. They put the
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Customer Service
My latest cable box worked for a week. Has a fix finally been found?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Returned equipment
i returned my equipment on the 24th of this month & still hasn't been removed from my account. my account is closed now.
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Customer Service
Stuck in TV GO
Please force-complete the pending NOW TV provisioning order on my account."
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Xfinity Stream Website
I’m having the same issue about to switch to YouTube TV. They don’t seem to have this issue
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Bill increases from $-56to $77
Hi , I checked my statement fo billing period oct 20 increase 21 dollar , I have same speed as before 500 Mbp, can you please check and correct my on coming bill. Thank you
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Your Home Network
Can’t find where to turn off accessibility settings
You need to fix this issue. Pathetic. Pathetic.
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Xfinity Stream Website
Thanks for reaching out @user_drqjzv! Honestly, it sounds like your gateway might just be playing a little hide-and-seek with its lights, but I’m glad your Wi-Fi is actually working right now! If everything is running smoothly, you should be go
Lights initially turn on, flash on router reboot, or hard unplug and restart. WiFi is working but no lights display
Router/modem, xfinity leased, displays flashing white(yellow) when restarted(unplug, plug back in). Them sometimes flashes green, and blue. WiFi begins working like it is good right now but no lights display indicators are on for the modem/router.
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Hi @user_r533iq, I'll be happy to review your XM case further. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums
Xfinity Galaxy S20 still carrier locked and requesting Network Unlock Code
I have a 2020 Samsung Galaxy S20 that originally came from Xfinity Mobile. The phone works normally with an Xfinity physical SIM. However, when I insert a known-working US Mobile SIM, the handset immediately displays: “Network lock. Enter network unlock code. Your phone isn’t allowed to use this SIM
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Complaint
My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said
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Your Home Network
Hi @user_r533iq, and thank you for providing those details on our Community Forum. I understand you're looking for assistance with unlocking your Samsung S20 device and that a previous case related to this issue was closed. I also see that you've alr
Xfinity Galaxy S20 still carrier locked and requesting Network Unlock Code
I have a 2020 Samsung Galaxy S20 that originally came from Xfinity Mobile. The phone works normally with an Xfinity physical SIM. However, when I insert a known-working US Mobile SIM, the handset immediately displays: “Network lock. Enter network unlock code. Your phone isn’t allowed to use this SIM
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Hi user_h818oj, welcome to the community forums! I'm sorry that RCS messaging hasn't worked since you had your number ported over. Our team would be more than happy to look into the issue to see how we can help! Please send us a direct message with y
Waiting activation
I ported my number from T-Mobile 2 days ago. Cellular data and voice are active, but my network RCS profile did not cleanly transition over and is permanently stuck on 'Waiting for Activation' on my iPhone 17.
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Wifi motion tab/page is completely missing from my app. Under wifi shield, it shows it's activated but under notifications in "app details" have no listing for wifi motion at all. Was there before it disappeared
Taurussho86
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WiFi Motion no gear icon
I have no gear icon in the top-right corner of the WiFi Motion Live Viewpage in the xfinity app, so I can’t turn on notifications for motion. Why is there no gear icon??
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