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Great! The issue seems to have resolved.
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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user_45ib3x Thank you so much for stopping in for help with your connection to your new modem. @EG is correct: if you do have devices that depend on one side of the network over the other, the automatic channel steering may be causing it not to pick
No internet for multiple devices
I just got a gateway (XB8) but it won’t let my phone and a couple of other family members devices connect except for my singular Roku. Need feedback on how to fix this issue
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@user_k6lhqr Agreed. Yahoo customer service number hangs up on you after saying welcome. [Edited: “Profanity”] There's nothing we can do about that. Sorry.
No Help! New Yahoo email terrible and no help from Xfinity!
Was recently locked out of my email. Went to Xfinity store unlocked the account no problem. Try to access my email now, which was recently switched by Xfinity to Yahoo. I have called Yahoo support probably 8 times and we are unable to verify the account, so we don't get anywhere. Every time I scan m
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Requesting Help with Activating Peacock Premium Perk for Platinum Member
Hello. I received an email recently from xfinity saying I qualify for a free subscription to Peacock Premium, a perk that I can claim as a Platinum member. I followed the link to redeem the perk, but my account showed that the perk had been redeemed already. When I click the link presented to activa
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Xfinity Stream Website
user_1ewcta Thank you for stopping in for help with your guide details being off. We would be happy to help make sure you can record the Hockey game. Are you trying to set a recording from an X1 TV box or your Xfinity Stream app?
Incorrect guide?!
Trying to record Avs games but the guide is all messed up with the wrong programming titles! Trying to figure out how to manage the series recordings that I have as well
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@csachs22 It gets better every minute!! The agent who told me he would escalate my issue to backend engineering got back to me to inform me that my problem WAS ESCALATED 3 DAYS AGO!!! Funny that none of the numerous agents I have been trying to get
New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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@user_tl9t8x I wonder if there are any similarities in our situation. Are you aware if the infrastructure in your vicinity has been upgraded recently? If so, you would have received notifications to that effect. My problems seem to have started when
New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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I am having this exact issue too Was anyone else able to get it solved?
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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Hi there, @glmaricle! My peer @XfinityAirelle previously invited you to send us a Direct Message so we can access the account-specific details and take a closer look at what’s happening. We appreciate the detailed technical information you&rsqu
Subject: Mid-Split Infrastructure Issue: Persistent DRW Mismatch and T3 Timeouts on Brand-New Netgear CM2500
Hello,I need an escalation to Tier 3 Advanced Support or Line Maintenance (Bucket Truck Crew) for a persistent upstream plant/node configuration issue.A field technician visited this morning, cleared my premises lines, and isolated the intermittent WAN dropouts to my modem hardware. Following their
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Phone messages
Xfinity voicemail keeps picking up calls along with our answering machine
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Home Phone Features
Cannot connect to peacock
Cannot connect to peacock that with my plan
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Xfinity Stream Website
Peacock won't activate due to recent move
"I have a brand-new Xfinity account and am trying to activate my included Peacock subscription. However, my Peacock email was previously linked to my old, closed Xfinity account. I am permanently stuck in an activation loop giving me error code PPG_0017_229a179. The digital portal says 'Activation R
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Customer Service
Customer Service
Line maintenance in my area caused electrical damage to personal equipment (TV); need a property damage ticket opened.
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Customer Service
How much to add sports network?
How much to add beer sports network I know I have to go up a tear then at Bear sports network and pay tax. What is the total?
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Channels and Programming
@jackie2034 Thanks for letting us know. Try the steps on this https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage article to reset all the content.
Movies in list are all scrambled / mixed up.
I click on an actor to see what he / she is appearing in, click on view all, go up to "Filter" & click on "Free" & "English", then go to the right to "Sort" & click on "Most Recent". Most Recent would show movies that are newest and scroll down to the oldest. Something seemed to have happened at our
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Cancel Service
I have called to cancel 5 times now, I was told each time that my service has been canceled, I moved out of that apartment, and return my equipment to the store, they also told me my service was canceled. But I still keep getting billed and getting notifications that my service is not connected due
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Xfinity Compliments
Hello @Mantistador, and thank you for reaching out here on our Xfinity Community forums. We’d be happy to help with your Apple TV activation. Since you’ve already experienced the same behavior on two phones and a PC, there are a couple of
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Can't activate Apple TV Streamsaver Subscription
When I click the activate button for Apple TV Streamsaver, I get a pop-up alerting me that I am leaving the site to activate with "Activate Apple TV" and "Cancel" buttons below. Pressing on the Activate button does nothing, not even try to load a page. I have tried this on 2 separate phones and on P
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