U

Visitor

 • 

1 Message

Thursday, July 3rd, 2025 4:00 AM

Internet doesn’t work

My internet is down and I don’t know why 

Expert

 • 

111.5K Messages

3 days ago

First. Check their site here for official info on any possible local outages;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

 • 

2.4K Messages

1 day ago

 

user_udnops Thank you so much for stopping in for help with your connection. If you are still not able to connect, I recommend checking out our Tips for troubleshooting page. Let me know if you are able to check that out and get your connection going again. 

 

Expert

 • 

111.5K Messages

16 hours ago

@user_udnops 

Were you able to find any outage info on that site or in the app ?

forum icon

New to the Community?

Start Here