user_udnops Thank you so much for stopping in for help with your connection. If you are still not able to connect, I recommend checking out our Tips for troubleshooting page. Let me know if you are able to check that out and get your connection going again.
EG
Expert
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112.1K Messages
27 days ago
First. Check their site here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityAmandaB
Official Employee
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2.4K Messages
26 days ago
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EG
Expert
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112.1K Messages
25 days ago
@user_udnops
Were you able to find any outage info on that site or in the app ?
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