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user_kt53oe
1st Topic
1st Reply

Visitor

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5 Messages

Monday, June 23rd, 2025 12:06 AM

LIVE help

Please stop saying “something went wrong” and getting rid of my comments. You can call e at to resolve multiple issues with my email. We pay you way too much to continue to be ignored. How is it that you don’t have live representatives? This is so frustrating! 
Do you know that you have a TERRIBLE reputation for being a company that doesn’t care about their customers at all?

Question

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Updated 

1 day ago

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user_kt53oe

Visitor

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5 Messages

1 day ago

*me to resolve

Seriously?? You charge a fortune and don’t even have live representatives to help us?! No wonder people can’t stand your total lack of customer service!

5

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XfinityJohnG

Official Employee

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1.8K Messages

Thank you for reaching out to us here @user_kt53oe. I would be happy to assist you from here with any issue. What problems are you having with the email service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_kt53oe

Visitor

 • 

5 Messages

There is no room left to receive new emails. There is now more than one inbox and I automatically am cc’d on everything I send. I need to clear this asap but I don’t want to delete one of the inboxes in case it deletes all of my inboxes. Also, there is reference to a server that was never there before.

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1 day ago

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user_kt53oe

Visitor

 • 

5 Messages

​ No, I have not been helped. There are still multiple issues with my email account.

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1 day ago

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user_kt53oe

Visitor

 • 

5 Messages

You said you would be happy to help. Are you there?

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1 day ago

0

XfinityJohnG

Official Employee

 • 

1.8K Messages

Thank you for the information @user_kt53oe. This platform is not set up as a traditional chat site, there will be delays while we access any information we need to assist you with any issue. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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