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user_emu9mc
1st Topic

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2 Messages

Thursday, July 3rd, 2025 5:02 AM

data connection

We recently switched to Xfinity.   Phone calls and text work fine but there is NO --as in ZER0 -- data connectivity.   ERR_INTERNET_DISCONNECTED.   After hours on the phone with customer service, we have gotten nowhere.   We are in a rural area with only one Verizon tower available, but this just isn't working and no one seems to know why.  Customer service did try asking Verizon but they only have chat connectivity and we didn't get any answers.

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12 days ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

12 days ago

 

user_emu9mc Hello! Are you still having issues with your Xfinity Mobile service? If you are, we suggest contacting our XM Team directly at (888) 936-4968. They can also check the network and troubleshoot as needed.

 

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user_emu9mc

Visitor

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2 Messages

Yes, we did.  Hours and hours on the phone with xfinity support.  New esim once; network reset several times, restart phone lots of times.  Xfinity support talked with Verizon.  Said Advanced Tech support would get back to me but that never happened.  Very frustrating.  

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12 days ago

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XfinityAmira

Official Employee

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4.2K Messages

We're sorry to hear this and would love to further look into / help you with this. I do apologize for any frustration we caused, and I certainly know the importance of having your phone's Mobile Data working. Please send us a Direct Message so that we can better support you with this. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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12 days ago

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