Visitor
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1 Message
Horrible services
Not only horrible customer service every time you call (all scripts, no listening to customers), do NOT depend on their retention people to come to the rescue. They were worse and didn’t care a bit. They did the opposite of what I asked cause their motivation was to get rid of my legacy service at a great deal. I told them to review the recorded call and share it with me and they won’t. They initiated a case for my appeal and said they’d get with me asap. Guess what, months later and NOBODY has gotten back to me on the case. So, here we go. I’m hitting every social media influencer, websites and we’ll make this well known. I will research and advise on best services to assemble to ditch this uncaring company. Let’s go.
XfinityRoberto
Official Employee
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1.8K Messages
2 days ago
Hello and welcome to Comcast! @user_crvip8, I am sorry to hear you have had a horrible experience with our retention team. We are here to listen and help you out today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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