TigerJr's profile

Contributor

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108 Messages

Saturday, June 7th, 2025 5:09 AM

Max buffering issue

I’ve been experiencing over the last week very frequent buffering on MAX. 
The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+
is anyone else experiencing this issue on Max?

Official Employee

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3.5K Messages

1 month ago

 

TigerJr Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if MAX is buffering when you are trying to watch your favorite shows. Can you confirm if you are using the MAX app on a smart TV or accessing it via the X1 platform? Have you tried any troubleshooting steps, such as making sure your tv/MAX app is up to date, restarted your modem or performed any troubleshooting via the Xfinity app?

 

Contributor

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108 Messages

@XfinityBillie​ 

I am using the X1 DVR for all cable and streaming services. 
Since I don’t control the X1 DVR updates how can I check the MAX App is up to date?

i thought the DVR had its own modem and yes it is restarting every morning. 
Do I need to restart my Xfinity gateway I use for WiFi?

What steps do I need to take in the Xfinity App?

Thanks!

(edited)

Official Employee

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3.5K Messages

Thank you for clarifying that you are using the X1 platform to access the MAX app. The DVR does not have it's own modem, it works together with your in home Wi-FI. To troubleshoot in the Xfinity app you would want to select the Service tile at the bottom of the screen in the app. Then you would want to select Troubleshoot TV issues and follow the prompts. It's so easy to troubleshoot services directly from the app and will usually resolve any service issues you are experiencing. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Contributor

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108 Messages

@XfinityBillie​ Thank you and I’ll try they approach. 

Official Employee

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2K Messages

Great @TigerJr! Do you have any other questions our Communities team can help with today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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108 Messages

@XfinityBillie​ I tried the troubleshooting and it did not fix MAX buffering issue even when viewing only HD content. Please see above that I have plenty of download bandwidth while having these MAX buffering issues. 
All other streaming services (Netflix, Apple+, Prime, Disney and Paramount) viewing 4K content without any buffering. 
So there is something specifically wrong with MAX only. 
Don’t know if it’s a version issue or their content server. 

(edited)

Visitor

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1 Message

30 days ago

I’m having the exact same issue. We did everything suggested here already and if anything, it made the buffering worse. It’ll give a spinning white circle every other minute. It’s only on HBO Max, no other services.

Official Employee

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1.6K Messages

Hi @user_3an720 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if MAX is buffering. How are you accessing the MAX app, through a smart TV or cable box? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

13 days ago

We are seeing this too. Its really unusable… Seeing this on cable box HBO Max app.

Official Employee

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1.7K Messages

user_pk04gk Is this happening on any show/movie you watch or certain ones from what you noticed so far? 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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108 Messages

@XfinityShawn​ it only happens on MAX while watching West Wing in HD. 
all my other streaming services like Netflix, Disney, Apple TV and Prime where I watch 4K I have no buffering. 
why is this happening on MAX only?

Official Employee

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1.8K Messages

Hello @TigerJr, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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66 Messages

2 days ago

Same exact issue. HBO Max circle buffers. It happens more frequently after 8pm. Getting it via X1. NO OTHER streamers buffer. Have 900 plus DL speeds wired at my modem. Again, like everyone else so far in this thread - NO OTHER streaming channels have this issue. It is ONLY MAX. We can be watching ER on MAX and 8:15pm ET the circle shows up. Switch over to Netflix and Breaking Bad and...smooth as a whistle. 

Sending a DM now when this seems to be a group XFINITY issue seems pointless.

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