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Visitor

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2 Messages

Thursday, July 3rd, 2025 1:53 AM

Rotten smelling package

My Xfinity package just arrived for internet. It smells rotten, including the device inside. I've double bagged the package because I will throw up if I smell that smell again. 

Official Employee

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1.9K Messages

3 days ago

Oh, no! That is not good, @user_amszwv. Are you near a store where you can take the package?

Visitor

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2 Messages

Yes there is a store nearby that I can take the package!

Official Employee

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1.9K Messages

@user_amszwv I'm sorry about the inconvenience, but please take it there. They'll be able to swap out and give you the equipment you ordered. When can you go by? I'd like to follow up with you.

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