Visitor
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1 Message
Waste of time/aggravation
So i wanted to sign up for peacock since there is programming i want to see. No problem i thought. Launch the app and sign up. After i picked a plan, the screen went blank and stayed there. I tried again with the same result.
I decided to chat with an agent. After telling her i just wanted peacock, she said to hold on so she could see what plans were available. She came back with the 5yr price guarentee that included 3 streaming services, one of which was peacock. It would be significantly less (about $40.00) than what i was currently paying. Too good to be true. After much verification and guarantees, l decidede to proceed. After some time she wrote back and said she couldn't complete the transaction due to technical issues and to call customer service to finish up.
When i called, the agent wanted to review the offer. He asked me if i knew that the offer didn't include any tv service, just the streamers. I told him i wasn't made aware of this by the chat agent. I asked what it would cost to add back the very basic tv service i currently have. He said it would raise my bill. I declined and then he tried to sign me up for cell sevice. Haha. Why would i switch with this level of customer service? Your poor reputation is well deserved.
If it hadn't been for technical issues keeping the chat agent from signing me up, i would have had my tv service cut off. While i realize this is a 1st world problem, its unneeded aggravation and a colossal waste of time. I was hoping for better.
XfinityVianney
Official Employee
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2.3K Messages
1 day ago
Thank you for reaching out and creating a new post. I see you wanted to sign up for Peacock, and you ended up selecting a new plan. After getting the new plan, I understand it didn't include exactly what you wanted, only to find out that getting what you had before would cost more. I can certainly see how this could be frustrating. We can gladly review the changes and cover any options available. When you are free, please send me a direct message with your full name and service address to get started.
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