While talking with someone I believed was an Xfinity representative about lowering my bill, I was offered an iPad. I already had one and didn’t need another, but I accepted because I understood it was being offered to me. I was never told I was BUYING the iPad. I was never told I would owe hundreds

Why is it when you purchase a new higher speed plan Xfinity sends and underrated WiFi gateway then several weeks later requests for your permission to send another one? Is this to scam people out of another $15 shipping fee and hope they forget to return the original equipment? If they knew several

How can I tell if the emails I am receiving from xfinity are not scam

We get 40 to 80 spam calls a day. how do I block this from happening? [Edited: “Possible Scam Phone Number”]

I got a phone call saying my modem was changed to low security. Is this a scam?

In April, I was offered $200Visa cards for each new phone lines and a new phone and now they are pretending like it never was offered to me & it was a promotion in January when I did not make this up in my head when it was offered to me in April and in fact, my friend was so impressed with the offer

I ordered an iPad when I switched to Xfinity mobile last week. I received the iPad the next day. That same day I got a call from someone claiming they were an Xfinity agent saying they sent the wrong one and I needed to send it back. They sent me a shipping label and I sent it back. Now when I went

We are being charged $22 every month since October 2025 for Xfinity mobile even though we do not have a mobile account. We call Xfinity, they say it’s fraud. We call the bank, the confirm it’s coming from Xfinity. We tell the bank to not authorize the payment, Xfinity sends us to a debt collector. W

I have never called Xfinity as much as I have had to in the past month and I have been a customer for more than 20 years. Not one rep has given the correct information!! Not a single one. Eveyone has different answers, and regular offshore reps are extremely unhelpful and rude. Let me take you back

I purchased a wifi pass last month. 12 days before the term was up, it was cancelled. On the 7th try to speak to person who knows what they are doing after being transferred around to every idiot who works in these call centers. Ajay the [Edited: Language] gave me a phone number to call. They wanted

We've lost internet connection for 3 days now, and when we had called customer service they said they could get someone out to fix it. We got a call from the technician and he said he was about 40 minutes away. About 20 minutes later customer service called us and told us a technician was on his way

Gotten 8 calls since the 8th this month (so almost every business day) in the afternoon from [Edited: “Unverified Phone Number”], that Caller ID labels as "Xfinity". I've never answered, they've never left a message. Today I even had my phone not on silent but my phone didn't ring when they called a

I have repeatedly been getting texts, supposedly from Valor debt collection agency saying I have a past due account with Comcast, I do not currently have service with Comcast, and all accounts were up-to-date when I switched. Please advise!

About mid-May to June, my partner and I moved to a new place. We tried setting out internet up, but had no luck. We were later informed that our apartment was tagged as "House Debt and Fraud" due to several previous tennants not paying their bill, which is over $1,300. We were never notified about t