Skip to main content

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (4.9K)

Most Recent
Selected Most Recent

Hello user_a5aag2, and thanks for your comment. The email you received about our Yahoo email migration is not a scam, and you can find more information about this transition at xfinity.com/support/articles/yahoo-email-migration-overview 👍

XfinitySeth

 replied 

12 hours ago

 to the conversation: 

0

U
Need help changing my wifi password

I need help changing my wifi password. I have gone threw all the trouble shooting steps. I have tried using the app. My app does NOT have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen. I tried going threw admin access online and it basically barred me

Question

U

I received an email informing me to change my user name from comcas.net to yahoo.... Is this a scam?

user_a5aag2

 replied 

12 hours ago

 to the conversation: 

0

U
Need help changing my wifi password

I need help changing my wifi password. I have gone threw all the trouble shooting steps. I have tried using the app. My app does NOT have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen. I tried going threw admin access online and it basically barred me

Question

@user_xjdyo2 I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me t

Again

 commented 

13 hours ago

 to the conversation: 

0

0

U
Scam Mail from Xmail or legit?

I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m

Question

U
Now internet

I paid my bill for my now Internet, and within 15 minutes I no longer had access. I got an email stating it was paused. I went onto the app, sure enough, paused... I spent that night until 1 am. And all day the next day on chat trying to get help. Spoke with 14 people. Literally 14 people. They gave

Question

 • 

Billing

3

1

0

U
Scam Mail from Xmail or legit?

I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m

Question

 • 

Email

10

1

0

U
Phishing Scams!!

For the past week I have been receiving scam emails from a false "Xfinity email" address. The Customer service email listed to use does not work(phishing@xfinity.com). Does Xfinity care that customers are being solicited for phishing? [Image Removed: "Malicious Email Address"]

Question

 • 

Customer Service

3

1

0

U

I also had the same experience today. Signed up for the 1G Download / 1GB upload plan got the modem and when I tested the speed it showed about 700GB download speed but upload speed was around 50mb. When I called their tech support, they said my plan

user_02hpil

 commented 

2 days ago

 to the conversation: 

0

0

U
Xfinity service advertising is such a scam...

I sign up for the plan on the main page that is advertised as 1GB Download/1GB Upload because those are just the speeds I need. After a month of use I was having a lot of lagging on my devices and speedtests would only top out at 950mbps Download and 120 mbps so I contacted customer service to see w

Question

Im getting emails to update my account but i dont tgink its realkt xfinity how do i knoq if my account needs updating "Update" emails that have any sort of "click here or lose your access" demand are almost always SCAMS. And statements like "discon

BruceW

 commented 

2 days ago

 to the conversation: 

0

0

Is xfinity sending me email

Im getting emails to update my account but i dont tgink its realkt xfinity how do i knoq if my account needs updating

Question

U
Unrequested service

I received numerous calls about an appointment for an installation that I did not request. I wasn’t sure if this was a scam

Question

 • 

Customer Service

5

1

0

U
I want to know if we get scammed

I want to know if we get scammed today, our contract will end on the 28th of this month, we called costumer support , and we talked to someone who knows our adress and our phone number, and she said, we could have same speed internet with no contract for 5 years for 40$/a month, and said that we nee

Question

 • 

Customer Service

18

3

0

U
Phone swap form Verizon to Xfinity scam

Hello, I recently switched my phone from Verizon to Xfinity then about 45 days later Verizon debited in my checking account for $1360 for the phone cost that Xfinity was supposed to take care of. Now I can’t get a hold of anybody at Xfinity to get any answers. I think I’m gonna call Verizon and see

Question

 • 

Billing

14

1

0

Do i have to log in to make changes comong up on the 20th What changes are those? If you got an "update now or lose your service message", it's most likely a scam.

BruceW

 commented 

4 days ago

 to the conversation: 

0

0

New security

Do i have to log in to make changes comong up on the 20th

Question

U
Leave a review

Do NOT use their services!! They constantly overcharge you. I mean constantly!!! You spend hours on the phone "fixing" it and it reverts back and you still get overcharged!! Worst company ever they are scammers

Question

 • 

Billing

9

1

0

user_98lj97 It might be legit because we do send real virtual prepaid card emails, but there are many scam emails that look almost identical, so I would be making sure its real too. Go directly to the official Comcast Xfinity Incentive Trackerht

XfinityPeterH

 commented 

4 days ago

 to the conversation: 

0

0

U
Virtual Pre-Paid Master Card Email

I keep getting this email: Here's your new virtual prepaid card We noticed you never activated the Virtual Prepaid Mastercard® we previously sent you and now it's expired. Don't sweat it! We've issued you a new card. Click below, enter your activation code, and follow the onscreen instructions to cl

Question

"Update" emails that have any sort of "click here or lose your access" demand are almost always SCAMS. And the "discontinuing the old version of my email account on Feb 19, 2026" statement is false. Do not click!

BruceW

 commented 

4 days ago

 to the conversation: 

0

0

U
What are the changes to my xfinity email

I received an email about MyXfinityEmail. They would be discontinuing the old version of my email account on Feb 19, 2026. To avoid losing access to my email, I would need to upgrade to the latest version ASAP. I tried, I don't understand how to use the new version. I want to keep my old version, no

Question

U

Now getting calls from what appears to be a scammer 888-266-2278 claiming to be Xfinity tech.

user_9g4oeh

 commented 

5 days ago

 to the conversation: 

0

1

U
Bill sent to collection

Bill was sent to collections. Account should have a credit. Went to Comcast store, they said to do chat, chat said to call 2 different collections numbers (1 didn't work and other was suspicious).

Question

U
Scamming your Customers

I called into Xfinity on 2/13/26 to discuss pricing/make changes to my internet plan. During this call, the representative offered me a free Apple watch for being a Diamond member. I clarified with him that it was truly free as I was trying to find ways to lower my costs. He confirmed that it was pa

Question

 • 

Devices

15

1

0

Live Chat SCAM?

LIVE CHAT CONCERN... I FELT LIKE I WAS SET UP TO BE SCAMMED!!!!! Last night I attempted to purchase an Apple Ultra 3 Watch in Ocean Blue on your website. Should have been a $300 discount but it wasn't working out that way. So I used the LIVE CHAT for help. The person assisting me asked for my name a

Question

 • 

Customer Service

18

1

0

@user_xu6h55 - I hear your frustration, and honestly, that sounds incredibly stressful. Getting a call where someone has your personal details and then starts making threats when you push back is enough to set anyone on edge. You did exactly the righ

XfinitySara

 commented 

5 days ago

 to the conversation: 

0

U
SPAM CALLS from 1800-266-2278 saying its xfinity comcast

Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu

Question

U

I have idea. They said they checked and I should ignore the email and it is a scam.

user_qwkmx3

 replied 

5 days ago

 to the conversation: 

0

U
Prepaid Mastercard

Received this email. Here's your new virtual prepaid card We noticed you never activated the Virtual Prepaid Mastercard® we previously sent you and now it's expired. Don't sweat it! We've issued you a new card. Click below, enter your activation code, and follow the onscreen instructions to claim yo

Question

forum icon

New to the Community?

Start Here