Xfinity Community Forum

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Yes I did follow the steps. It's still processing. I haven't received any download yet.In December I upgraded two phones. We upgraded to the iPhones 17 with a trade-in of our iPhones 14. We received both of them but then we were scammed out of one of

user_1qm3nz

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1 hour ago

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Previous chat notes

I read in here I can request previous chat notes I had with a Xfinity agent. The date I’m looking for is December 18, 2025? Thank you

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BYOD SCAM

I signed up for Xfinity services last march. When I signed up they had a BYOD promotion where they would pay you up to 500$ per line to switch to Xfinity mobile. I paid about 700$ to pay the rest of my 2 phones off thinking I would be receiving my promotion and to this day haven’t recieved anything.

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Devices

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5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

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Billing

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Hi @user_8lcta5, Thanks for creating a post regarding this concern. Rest assured, we make your privacy our top priority! Please review our helpful document about your privacy, https://www.xfinity.com/privacy. Additionally, not only do we protect your

XfinityMelinda

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15 hours ago

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Scammer called me with all my information-data breach?

I’ve been getting phone calls ever since I received my new device. They’re claiming they’re from Xfinity. They have my Email, my address, and know that I got a device almost down to the very week that I ordered it. Oh, I am aware of the scams, and The first few times they called they claimed that I

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Scammer called me with all my information-data breach?

I’ve been getting phone calls ever since I received my new device. They’re claiming they’re from Xfinity. They have my Email, my address, and know that I got a device almost down to the very week that I ordered it. Oh, I am aware of the scams, and The first few times they called they claimed that I

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Customer Service

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Hey @user_sgg2kb, Thank you for visiting our official Xfinity Forums Community support page. We would not be able to confirm each and every number. We recommend reviewing our 'Protecting yourself from fraud' support page. This page helps provide grea

XfinityDemitrius

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17 hours ago

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Wondering if this number is yours

I have silence unknown calls cause I get a lot of scams. So I was wondering if this number is yours. [Edited: Personal Information]?

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Wondering if this number is yours

I have silence unknown calls cause I get a lot of scams. So I was wondering if this number is yours. [Edited: Personal Information]?

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Customer Service

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Hey there, @user_4h7zba, thanks for bringing this to our attention and reaching out through Xfinity Forums. If you believe you experienced a phone scam, you should report it to the Federal Trade Commission (FTC). The FTC will add the information from

XfinityJeniece

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22 hours ago

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Scam calls

I had a call from [Edited: "Unverified Phone Number"] sayigk they are from Xfinity and I need to return my box which I already did. They had my residential address. Then they sent me an OTP and asked me to give it to them. The OTP interestingly came from Xfinity number. I figured it was scam and hun

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Scam calls

I had a call from [Edited: "Unverified Phone Number"] sayigk they are from Xfinity and I need to return my box which I already did. They had my residential address. Then they sent me an OTP and asked me to give it to them. The OTP interestingly came from Xfinity number. I figured it was scam and hun

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Customer Service

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user_mqmzk2 Thanks for reaching out! I'm sorry to hear your bank account was scammed. Unfortunately, there are so many bad actors out in the world today looking to scam us all! You will have to change your banking information online, or through the X

XfinityMartyR

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1 day ago

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How do I change my auto pay checkbook number

My check book was scammed and I have a new number. I need to talk to someone in billing or my auto payment will bounce back to you.

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How do I change my auto pay checkbook number

My check book was scammed and I have a new number. I need to talk to someone in billing or my auto payment will bounce back to you.

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Billing

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I got the same email, but did not click on link. Called Comcast, number found in internet search. Got someone who had foreign accent and who told me it was legit. Comcast is moving its email accts to Yahoo. Something seemed like it might be wrong. Ho

gareau2576

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1 day ago

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Scam Mail from Xmail or legit?

I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m

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Cancel [Edited] service.

WHY IS IT SO DIFFICULT TO CANCEL. [Edited: "Profanity/Inflammatory"] I put in a request to cancel and it fell thru; no email no updates. Now i have two accounts; they billed me when their modem doesnt work correctly and required a tech to resolve it. Tech support is dense and in India. Doesnt unders

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Customer Service

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@BruceW I'd be surprised and concerned if it did happen to be an email from a scammer, given that they know the last four of my Xfinity account number as well as my husband's number on my account. I haven't clicked any of the links in the email sinc

user_3dpbfu

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2 days ago

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"Your phone number has been removed" email

Last night, I received the following email from [Edited: "Possible malicious number"]. Please provide a new phone number The phone number ending in [redacted] previously associated with your account ending in [redacted] has been removed from your account settings. This could happen if it was added t

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... I have received several other different emails from the exact same address ... Be aware that scammers can fake their "From" addresses, so such addresses cannot be trusted. At best, it's a "maybe". If you can, check any email that claims to be

BruceW

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2 days ago

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"Your phone number has been removed" email

Last night, I received the following email from [Edited: "Possible malicious number"]. Please provide a new phone number The phone number ending in [redacted] previously associated with your account ending in [redacted] has been removed from your account settings. This could happen if it was added t

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Hello @user_bcea4b and thank you for reaching out via our Xfinity Community forum. We're here to help! ❤️First and foremost be careful when you receive email notifications. There are a number of phishing scams going about that sometimes try an

XfinityCliff

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2 days ago

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my payment check has not been processed by xfinity so i received an email telling me my payment has not been received - what should i do?

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I never “imagine that” I would suffer so much as a customer.

To whom it may concernAs a customer of your company for thirteen years with the "diamond" category, I find it extremely discouraging to have spent a total of sixty-six hours on claims for a period of eleven days. This experience does not make me feel appreciated, not even as a valued customer.On Feb

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Customer Service

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MacLady Thank you for reaching out to us here with your concerns. To report scams, including phishing emails or texts, you can visit reportfraud.ftc.gov to file a complaint. Additionally, if you receive suspicious emails, you can log into Comcas

XfinityBrianH

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2 days ago

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Why is nothing working in the accounts pages?

I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?

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$400 Device Credit Not Applied – Xfinity Mobile Promotion (December 2025

I went to the xfinity store for nee Iphone 17 pro max. The employee promised to me that I will get 400$ discount and I only have to pay 21$ monthly for contract 3 years. However, I have to pay 31$ for a device. That is unreasonable, I called to xfinity support and they said I was not eligible. That

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Devices

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Raised my bill and then sends me to scammers.

I woke up to a text that my bill has raised 65%. Rightfully I tried to inquire why my bill has suddenly raised I get directed to a chat where a Xfinity employee sends me a link to a different website and asked me to give my social security. Luckily I lied and said I didn't know it. The response was

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Billing

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