just an FYI, while waiting for customer assistance via chat, customers are told in chat, “your are xx number in line”. it should either be “you are” or “you’re”. i shouldn’t assist xfinity in anything, as i’ve already been scammed by your employees, so it’s fitting that it represents comcast perfect

I have spent the past 8 hours plus, dealing with this issue. I have been crying I have been screaming I have been up in arms because no one will listen to me and no one seems to care. I have been passed around to so many people because no one will help me. Here is my issue: I have been abused by Xfi

Hello, I am reposting this issue as my previous issue was closed due to inactivity. I recently brought an iPhone 17 with the promotional discount. The chat agent helping me out assured me that after the purchase I will get the credit. After getting my phone and moving the number, I did not get the d

I had an internet account in MD and moved in CA, when I left MD Xfinity created a mobile account on my name without my authorization and started stealing money every months on my account, started by $70, then $140 then $150...I had to call everyone's and complained to have the money back. I finally

I received an email Service Alert stating Xfinity is disconnecting older version emails by 7/20/26 and directing customers to click on new terms and service. Scam?

I received this email and a follow up from yourcard@incentivetracker.xfinity.com. Is this real or scam? Mike D We've got great news! We’re happy to share that your Virtual Prepaid Mastercard has arrived. Thank you again for choosing Xfinity Mobile. Click below to claim your $400.00 card. Activation

Just like many others I was offered a “free” iPad in order to lower my Wi-Fi bill and then hit with the hidden 3 year payoff contract only after the return window closed. Now they are refusing to take it back and giving me the run around. I’ve literally spent HOURS on the phone with them LYING to me

Hello, I have a issue with slow wifi speeds on a xb8 modem that was recently upgraded from a xb7. I have separated out 2.4ghz, 5ghz and 6ghz bands. I have windows 10 showing download speeds at 300mbps on wifi 5ghz. I have tried 2.4ghz with a speed of 30mbps. My pc has a usb 3.0 wifi 6e adapter (netg

Old mobile phone trade in was said to have arrived damaged with no proof. I used a prepaid label. USPS have no records of my old phone being delivered or received. Upon calling xfinity again, I was told it's still in transit. Online it states it's still processing. Seems that integrity is decreasing

I called in originally looking to lower my Home internet bil, but somehow got the Xfinity mobile phone team. It was explained that since home and wireless is a bundle, they have a promo to keep my $30 a month wireless bill the same, but new promo includes a free ipad! I was hesitant and said no. But

I got one of the scam e-mail and clicked on the link (7 or 8 months ago). It took me to what I thought was the true login screen for Xfinity. I logged in and it took me to the comcast e-mail page. But now, scammers can read my e-mail. I have changed my password twice at the xfinity home page. I have

I don't have a question, Xfinity! I have a comment from a very [Edited: "Language"] off, exhausted long-term customer of your scammish [Edited: "Language"]. My internet account has the same [Edited: "Language"] card connected. Bill was paid on time, no problem. Then why in the [Edited: "Language"] i

Do xfinity pay off the devise payments in Verizon ? I have gone through their forums and I see a lot of people complaining about they got scammed by xfinity not paying. I wonder anyone got paid for the phone. I wanted to see if this really work or not. If not going to work, I am going to stick with

I switched my mobile service from Verizon to you guys back in May and I was told that the remaining balance on my phones with Verizon would get paid off. Now, a month and a half later I am being charged by Verizon for the phones as they have not been paid off. I have called customer service and they