Xfinity Community Forum

Held hostage by Assurant

I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for their insurance scam. I refused to pay for a service Xfinity provides t

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Customer Service

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Hi there, @user_x25huj! Thanks for reaching out that you are receiving calls multiple time a day recently. There are scammers who will spoof calls from reputable providers and numbers. We post a list of alerts that we are aware of here, https://spa.x

XfinityRay

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3 hours ago

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Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

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i’m about five minutes away from filing a lawsuit against Xfinity because they keep lying to me about my iPhone 16 pro credit. I turned in a iPhone 16 Pro last year and was told by customer service that I would not be charged for the new iPhone 17 t

user_6y18wo

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5 hours ago

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Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us

The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a

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@Loey55 I am also getting them. It also states that email will end by such and such date if I don't respond. The fist e-mail date came and went with no change in email. The second one has another date in the future and I will treat as a scam and ig

Again

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1 day ago

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I keep getting emails saying I must update but I am now sure these are legitimate.

I keep getting emails from different email addresses about updating my email and I am not sure if this is something I should do

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I am also getting them. It also states that email will end by such and such date if I don't respond. The fist e-mail date came and went with no change in email. The second one has another date in the future and I will treat as a scam and ignore. I wo

Loey55

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1 day ago

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I keep getting emails saying I must update but I am now sure these are legitimate.

I keep getting emails from different email addresses about updating my email and I am not sure if this is something I should do

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@user_dxe1sm - This sounds incredibly frustrating, and it is completely understandable that it is worrying. When an urgent message threatens to disrupt your services, especially when it looks official, it is natural to feel stressed. You can take a

XfinitySara

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1 day ago

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Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

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what a disappointment

you guys are already known as "scamcast" and the lawsuits over the years show. Yet, I stuck it out with you, even though your rates are oppressive. Now, with the lose of THE two best channels as the NFL season approaches, you guys are going to have a mass exodus. why aren't other providers going thr

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Customer Service

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Had number outside xfinity try to make me verify identity or cancel appt

Yesterday, which is the day before my appointment window today, which is scheduled from 1 to 3 I had someone a 616 area code tried to get me to confirm my identity in order to get my Internet installed today. It sounded suspicious so I drove to the nearest Xfinity explorer and the manager assured me

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Customer Service

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@XfinityVictor I would like to speak with some one from the corporate offices in the U.S. because it feels as though the representative employees Xfinity hired in their third party international customer service rep contract are scamming people, not

user_e65s04

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3 days ago

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Comcast/Xfinity scammers

Xfinity/Comcast customer service reps and managers will Not allow customers who are paying for additional services like "regional sport TV fees ....+25.50" as stated on my bill. According to the message on the NFL channels which are a part of the regional sports tv package no longer have a contract

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Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why? Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand are

BruceW

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3 days ago

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question about e-mail i just received about terms and conditions upgrade due to expire today

Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why?

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iPad scam

Went to Xfinity store to return old cable equipment due to an equipment upgrade. While there, the salesperson said I could get an IPad and my bill would stay the same whether I got the IPad or not. He was obviously referring to my cable bill. What he didn’t tell me was my mobile bill would change an

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Plan

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The now support bot does not work and their is no customer service number attached to the receipt. Now mobile pass is a scam

SS54

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6 days ago

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The Now wifi pass does not work

The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration

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Yeah thats def not tru cuz i cant log in on the chat function soo yeah scam

SS54

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6 days ago

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The Now wifi pass does not work

The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration

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The Now wifi pass does not work

The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration

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Customer Service

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user_pf4l5n Thank you for reaching out! Unfortunately, we have a lot of bad actors out in the world today making fraudulent calls on behalf of Comcast and another other companies. Please review our Customer Security Assurance page for more info

XfinityMartyR

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7 days ago

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Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

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I got scammed TWICE by XFINITY AGENTS

I got scammed twice by XFINITY agents and bare with my explanation. In January of 2026 I call to see if the can get me back to my previous rate because I was going to end up paying double or triple the amount I was before the introductory rates. I was able to talk to the canceling department and get

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Customer Service

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Xfinity Mobile Scam

I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad

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Billing

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Gift card for switching from another carrier never arrived. Tried going through the live chat and they were less than useless.

I was promised a gift card for switching my service. That was beginning of March. The supervisor from live chat was completely useless and said I have to contact the store, but I cannot get through at this time as I am not in the area. No phone number works and to my amazement, the company that offe

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Customer Service

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Greetings, user_mtpl8b! Thanks for reaching out with your security concerns regarding being scammed. You may reach out to our Customer Security Assurance team, designated to address your scam concern. You can review our Customer Security Assurance co

XfinityNatalie

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11 days ago

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Scams

Please contact me. I have been scammed

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Scams

Please contact me. I have been scammed

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Customer Service

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