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U
are you making changes to your Terms of Service ? Or is this a scam emaill?

i keep getting emails which I suspect are scam. Are they?

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Customer Service

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Same issue here. I shipped two iPhone 14 Pro Max units on the same day, in the provided boxes, along with the included labels. Both show stuck at USPS in TX, but Xfinity shows one was received and a credit issued. This appears to be a scam, possibly

Tbstaats

 replied 

18 hours ago

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U
My trade in device to Xfinity has been lost in transit

I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr

Question

... Is this correct or bogus? It's probably a scam, an attempt to persuade you to give control of your equipment to a criminal. If an employee doesn't reply to your message here, Comcast Security Assurance should be able to answer your question. You

BruceW

 commented 

20 hours ago

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U
Low Modem Security

I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?

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U
Xfinity fraudulently changed my account

Where to begin. 1. When I switched to Xfinity Mobile from Verizon, they told me they would pay off the remaining balance on my device which was $866 to Verizon. After 2 months, they sent me a $200 gift card to pay it off, leaving me with a balance of $666. I do not have the money to pay all at once.

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Customer Service

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Internet disconnected

So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working F

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Billing

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B
Trade in credits not applied

Signed up for Xfinity promo offering $1,100 in bill credits over 24 month period for trading in an iPhone 15 Pro Max for a new Iphone 17 Pro Max. I sent in my iPhone 15 pro max and it was delivered to Xfinity on oct 5. It’s been almost 4 months now and no bill credits. I had been paying full price f

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Devices

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I went through a similar experience a few months ago (told I was eligible for a free apple watch up to $300 value, etc. because I've been a loyal customer for over 9 years) with no mention of a monthly rate. I ended up keeping the watch after severa

user_bfhepg

 commented 

2 days ago

 to the conversation: 

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U
Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

Question

U

I almost fell victim to this “free iPad” scam while on a chat with an agent to dispute a billing issue. As I was talking to the agent I got the feeling that this was too good to be true so I looked up whether this was a scam and came across this for

user_zb5r6f

 commented 

3 days ago

 to the conversation: 

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U
“Free iPad” scam review

I was told by an Xfinity agent over the phone about an “amazing deal” where my monthly bill would be lowered to $96 and I’d get a FREE iPad. Needless to say, that was a lie. The iPad isn’t free—I’m being charged on a payment plan for it. The $96 monthly charge was also false, as my September bill ju

Question

U
Apple Watch Promotion Scam

I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res

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Devices

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Hello, user_a9bkhs. Thank you so much for taking the time to report this. I know situations like this can be stressful, and I want you to know that you’ve reached the right place for help. At Comcast, we take security concerns very seriously an

XfinityThomasA

 commented 

5 days ago

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U
Report a Scam Number [Edited]

Received a call from Xfinity asking me the social security numner , debit card, and they have all information [Edited: All Caps]

Question

U

This company is scamming customers and ending promotions without notifying the customers about promotions plans and end dates this is a year and a half later while still paying my phone bill and I found out today by one employee named Maverick he was

user_npu0ew

 replied 

5 days ago

 to the conversation: 

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U
Complaint about billing

How do I make a complaint about billing?. Can I speak to.the CEO of the company

Question

U

@user_1iwtd9​ What happened to us, it that shortly after delivery, both my wife and myself received phone calls, supposedly from Xfinity, asking if we had received phones in error. They said they would email us return shipping labels so that we coul

user_t2r5ya

 replied 

5 days ago

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U
Phone scam

For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o

Question

U
Unsolicited delivery

I received a package from UPS with my address and someone else's name on it. I returned it to UPS with my address blacked out. It was red-delivered again today. I do not know what to do with this. I'm afraid it might be a scam. Please advise

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Customer Service

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Report a Scam Number [Edited]

Received a call from Xfinity asking me the social security numner , debit card, and they have all information [Edited: All Caps]

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Devices

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Phone scam

For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o

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Devices

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U

This also happened to us. We paid the "sales tax" before we realized it was a scam.  No money was transferred so I don' know how they were able to get it - maybe a future charge to our bill?

user_w6rgjm

 commented 

7 days ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

Question

U

Yeah this [Edited: "Language"] is not cool, just saw my bill start skyrocketing too. Thats pretty sad when a person who works for a company that youre suppose to be able to trust scams you, lies to you and has all your information available at their

user_b7m93c

 commented 

8 days ago

 to the conversation: 

0

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U
Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

Question

U
Apple Watch Reward (Scam)

I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”

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Devices

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U
Urgent!!!! Need replacement phone this week, escalate on the worst customer service ever

Here is the summary of primary issue: Ordered an iPhone 17 pro max with $1100 offer being an existing xfinity customer and upgraded to unlimited plan. It delivered without the phone in the box, raised police complaint and xfinity ticket. I am yet to get a replacement phone and unable to place order

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Customer Service

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@XfinityAbby​ Now, I also received an E-Mail from this company on Jan 2, 2026, stating that a charge for approximately $2.49 was going to be charged to my new credit card for my mobile phone account, after I was told I would get full credit on my Jan

user_b08899

 replied 

9 days ago

 to the conversation: 

0

U
Xfinity added charges on my upcoming bill for services I didn't receive.

I'm waiting for my paper statement, so that I can pay for my landline and internet services! I went to check on my account, online tonight and found out that Xfinity charged me an additional $5.99, as they're claiming that I've paid the bill using a representative. What? I haven't received the bill

Question

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