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Thanks much. I do not have the time to sit and wait for someone on a call or another medium to respond or be number 20 in line.  I have advised Comcast of the scam thru this forum.  What Comcast does with this info is up to them.  I d

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New Xfinity scam

Apparently there is a scam coming from am [Edited: "Possible malicious number"] - received an urgent call that i will be disconnected - call them back - called them back and got vm initially which seemed as if it was Xfinity - purporting to be Xfinity offering 50% off current plan for three years. T

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Thanks Dena - Xfinity actually has a customer security assurance group/ When this occurred, I called Xfinity as well.  Went thru the litany of questions from you voice activated system, asked for someone from billing bc this was pertaining to a

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New Xfinity scam

Apparently there is a scam coming from am [Edited: "Possible malicious number"] - received an urgent call that i will be disconnected - call them back - called them back and got vm initially which seemed as if it was Xfinity - purporting to be Xfinity offering 50% off current plan for three years. T

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Charging me full price for a phone I never sent back.

I feel like I’m being scammed. I have contacted Xfinity mobile about 6 times. I had the option to get my son an iPhone with a trade-in or no trade-in when I receive the phone I called Xfinity mobile and they said I did not have to do the trade-in. It’s fine and that my price will be adjusted and put

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Is this a real number

Got a call from [Edited: “Possible Scam Phone Number”] saying I needed to call about a 50% discount that is expiring. Is that a real number?

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Promotional Plan Scam

I signed up for the 5 year plan at $50 a month. Every customer service agent and technician I spoke to in the last year confirmed it was a 5 year plan. Suddenly, I am not being charged $30 more a month for the same plan. When I called to ask why they saif I only signed up for the 1 year plan. I argu

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Possible Scam

Phone number [Edited: “Unverified Phone Number”] called me saying I could get a 50% off discount on my bill, I don’t think it’s a real Xfinity agent

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@user_ivwtft​ also they are charging me 100$ for the visit as well because they couldn't find any issue with the router or line which is such a scam so I'm gonna be down 100$ and my problem still isn't fixed not even a year of service and I am alread

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2 days ago

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High jitter / Latency issues while playing FPS games online – Issue STILL Unresolved

Previous Thread Reference: https://forums.xfinity.com/conversations/your-home-network/high-jitter-latency-issues-while-playing-gps-games-online/6a4871dddae4694352d4de78?commentId=6a60159ae768fbe2863dc254&replyId=6a635f70b3ed1847a0fc706a Updating my previous comment regarding the recommended network

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They keep scheduling appointments with me and not showing up as well. Scammy company, I’d never recommend their [Edited: Profanity] internet anyways. I pay $150 a month and it’s still [Edited: Profanity] and their service is absolutely dog

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Escalation and unprofessionalism

I need help with an unresolved installation issue and would like this escalated to the appropriate Xfinity Support team. I had a confirmed WiFi installation scheduled for October 6, 2026, which was canceled by Xfinity. I did not cancel this appointment and was not notified that outside-line work was

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Request for Manual Promotion Override OF FREE Xfinity Mobile line – 30-Year Diamond Loyalty Customer Penalized by Sales Misinformation

[Edited: "Personal Information”] To the Xfinity Executive Customer Committee, I am contacting you as a 30-year Diamond Loyalty member to request an executive billing override. I want to bring 3 mobile lines over from T-Mobile to Xfinity Mobile under the current "12 Months Free" promotion (with the o

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New Xfinity scam

Apparently there is a scam coming from am [Edited: "Possible malicious number"] - received an urgent call that i will be disconnected - call them back - called them back and got vm initially which seemed as if it was Xfinity - purporting to be Xfinity offering 50% off current plan for three years. T

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user_1hxdrg - Hello and welcome to the Xfinity Forums! Keeping your account and personal information secure is extremely important. Xfinity invests in advanced security tools and technology, uses multiple layers of protection to help detect and block

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Scam call?

I just received this phone call. Here is the transcript. is it legitimate or a scam [Edited: "Possible malicious number"] Hello, this is Amelia from Xfinity. I am leaving you this final voicemail for you to call back immediately. The 50% discount on your monthly bill is now being terminated due to n

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Scam call?

I just received this phone call. Here is the transcript. is it legitimate or a scam [Edited: "Possible malicious number"] Hello, this is Amelia from Xfinity. I am leaving you this final voicemail for you to call back immediately. The 50% discount on your monthly bill is now being terminated due to n

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Charged for Service never had!!!

This is a scam. In 2025 I had Internet and TV service with Xfinity by Comcast, I was offered a free mobile line for one year. I presented two different phone. I was told the phones were not compatible, therefore the line was never activated. Around March or April this year 2026, my account was charg

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Multiview is a joke. I called Xfinity at least 10 times about this never working. I have all the right equipment and TV packages for this to work. Any time there are multiple college football games on it has never worked. I'm pretty sure this service

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Issues with Multiview

Multi view appears useless in Chicago area. I have tried to access it 10 to 12 different times with no games ever being available to multiview. I thought tonight with five college football games, two major league, baseball games and tennis at the U.S. Open Maybe there would be something available bu

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Scam artists

Recently had a technical problem and contacted support and the agent said they where upgrading me to 1gig for $60 a month did not realise that I was going from a 5yr plan to a 1yr plan and the monthly cost was $70 contacted support tonight and got no help and was offered plans that are worse than th

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scam call from Xfinity saying they sent refurbished phones by mistake

told me to mail back my new iPhone that was just delivered

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Impossible to leave Xfinity Mobile

I had my cellular service with Xfinity Mobile until scammers somehow compromised my account and began ordering iPhones using my account. I spent countless hours on the phone with Xfinity representatives, but they were unable to stop the fraud - and I was charged some kind of setup fee for each phone

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user_tgdcxo - Thank you for choosing Xfinity and for joining us here on the community! If you're unsure whether an email or text message claiming to be from Xfinity is legitimate, you can review the latest security information on the Xfinity Cybersec

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WiFi Renewal Email Question

I received an email a couple of days ago stating that my WiFi plan price was changing and my bill would go up for it unless I renewed for the next 5 years. Is this a legitimate email? Because I seem to recall when I signed up last year that my rate was already locked in for 5 years unless I misheard

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I found this post while trying to discover if the bringg.com link was legit or a scam! Is it? I ordered a modem yesterday (~2pm) and at ~11:40pm I started receiving these shipping notifications from Bringg including a message it was delivered

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Wifi Gateway delivered before selected date

I set up wifi yesterday and selected delayed delivery for 5/1. Last night I got two text messages with a bringg.com link that said my Xfinity order was out for delivery and then delivered. I do not currently live at the address and in all likelihood the package was probably stolen overnight. I have

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I have just been scammed with the offer of $50/month and 5Gig service speed. Same person, Travis Scott. What convinced me to pay was that he was able to stop my internet while I was on the phone with him. I will contact Comcast HQ

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Xfinity Apple Gift Card Promotion Scam

On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un

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