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Now mobile is committing fraud and holding phones hostages

Now mobile is a scam and fraud no xfinity agent has access to help fix anything and everytime you turn back on auto pay after now mobile turns it off they take money and still dont provide services . They also hold a phone that i have paid for and have owned since 2022 that i got from xfinity mobile

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I want to restate that, at no point during the service transfer setup, the technician scheduling, or any pre-visit communication was I informed that a $100 Technician Recovery Fee would apply — and the FCC's Broadband Consumer Labels require ISPs to

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Surprise $100 Technician Recovery Fee after a service move

I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans

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Yahoo email is a scam

I did the yahoo email migration today, and found that they force users to pay for their plus level to enable auto-forwarding. We have always just had all mail to our comcast.net address auto-forwarded to both of our gmail addresses - we don't want to have to log into yahoo to check these emails. Xfi

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about now mobile

run dont sign up for this service now mobile is a scam and fraud nobody at xfinity has access to now mobile and cant deactived services and now mobile will charge you $25 dollars everytime you try to turn back on the auto pay and will lie and say the last payment they got was a month ago even if you

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Thank you for reaching out to us @user_kjgdzh! I see BruceW shared steps on how to check if the email is not a scam. If it is a phishing email, please report it following the steps in the link BruceW shared.   Thank you for your help @BruceW!

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Suspicious email from Xfinity

I just got an email indicating its from xfinity but asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. I feel its a phishing mail but wondered if others are getting this too?

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Stolen phone

I'm trying to get released from the payments I'm making on two iPhone 17pro's that I had stolen through a scam. I was contacted by someone falsely claiming to be with Xfinity who told me the new iPhone's 17pros were defective and needed to be returned. Something didn't sound right so I asked "how do

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Closed Account - Overdue Balance??? WORST customer service

My apartment changed our lease and have their own WIFI for residents to use, so I had to cancel my Xfinity service. I called Xfinity back in March to cancel my service before it goes to the next service pay period and the gentleman on the phone was able to assist me and assured me that there wouldn'

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Apple Watch [Edited]

I have been a customer for 9 years and got scammed by an agent telling me I got a free Apple Watch. Of course, there was no mention of a fee or 3 years contract. What a scam. i called customer service within an hour of agreeing to the watch and told them I don’t want it and to cancel everything and

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... asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. ... Dozens of similar emails have been posted here. Such emails are scams. "Update" emails that have any sort of "do this or los

 commented 

4 days ago

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Suspicious email from Xfinity

I just got an email indicating its from xfinity but asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. I feel its a phishing mail but wondered if others are getting this too?

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Thank you for reaching out on our Xfinity Community forums regarding your Paramount+ subscription @user_6jefdu!If you are ever in doubt about an email you receive regarding your services, or need to verify the authenticity of such emails, always be s

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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

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Comcast/Xfinity scammers

Xfinity/Comcast customer service reps and managers will Not allow customers who are paying for additional services like "regional sport TV fees ....+25.50" as stated on my bill. According to the message on the NFL channels which are a part of the regional sports tv package no longer have a contract

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help with a bait and switch incident- who do I contact- BBB??

I have spent hours on the phone- I was scammed by a Comcast agent who promised me that the new plan he initiated would definitely include ALL of my previous channels- I repeated this at least 3 x and every time he assured me I would have all the channels and services I had previously. He did a Bait

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Scam

IU feel bad for the customer service employees because they are stuck in the cross fire of this scam company. I liked this company before, they seemed honest wanting to give deals and looked like they would care for customers. Once my promotion ended I received no communications besides an email in

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Is this a xfinity number or scam number? [Edited]

Is this a real number and are you calling customers to update their box? They ask you to shut off box via remote. I hung up this king it's a scam. Here's the number they gave...[Edited: Possible malicious number"] [Title edited: "Possible malicious number"]

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@likeitisteller We appreciate your time in reaching out to let us know about the email you received. It looks like @BruceW was on it and provided you all the necessary information, including how to report phishing or scam emails. We truly appreciate

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A Possible Hack

On 16 May 2026 I received a Comcast email. I was just about to apply what it says about my email account. However, yesterday I began to question its validity. This sender used a non-monitored address. It mentions updated terms and services. The current version of the email service you are using, acc

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... The link given is a Google address ... update the firmware on my Gateway router ... This is some sort of scam. Do not click! Note: Comcast/Xfinity would most likely direct you to a Comcast,com or Xfinity.com address, not Google.  Users

 commented 

10 days ago

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Firmware Update

Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob

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Terrible Customer Service and a Scam

Do not believe the xfinity/xfinity now affordability lie. They have hidden fees, refuse to return brand new, unused camera equipment, and charging for it when again, it was never used. Our family chose xfinity now, believing that it would be more affordable, however, in reality it is the opposite. A

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Email scams

Ya i keep getting the old, new terms of service and u using an older version. I knew they scams but its funny how they pop up again sayn my enail i wouldnt be able to accees after so and so date … lol. Here i am still active. Its always never the same person sending it from “” comcast” ”.. So dont f

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