Xfinity Community Forum

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Thank you for your response and your offer to assist. Other than the disciplinary action required against both, the employee who attempted to scam me and the apathetic, complicit supervisor who shirked her responsibility, there is nothing remaining t

user_qjd7x3

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18 hours ago

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Xfinity supervisor refused to file a complaint against Xfinity employee

I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the in

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Issue with unlocking phone [Edited]

I have a galaxy s10 that I've purchased with Xfinity November of 2019 I've been trying to unlock multiple times. It obviously wasn't automatically unlocked 48 hours after being paid off since that was many years ago. They tell me the first couple times I've chatted with them it will unlock in 2 days

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Network

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Xfinity supervisor refused to file a complaint against Xfinity employee

I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the in

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Customer Service

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Cancellation

Requested cancellation, but received cancellation request email with no specified cancellation data. Days after service is not cancelled and bills are continue coming. Reaching customer service is an impossible task. It's like a real scam scheme: making cancellation hard/impossible so you can contin

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Customer Service

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Xfinity is a big [Edited] scam…..

I’ve been in the state of Vermont for almost one month in a few days! I went and got internet service the day after I got here. When I signed up 2 things happened! Mind you let me mention I’m on a fixed income but with a special needs child I need the internet. I go in the store on Williston Rd, Wil

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Customer Service

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Hi, @user_qy08t4 - I am so sorry to hear this happened. Dealing with potential financial fraud is incredibly stressful, and I want to help you get this locked down immediately. To clarify what "compromised" means in this scenario: when a finan

XfinitySara

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2 days ago

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customer support for my landline phone which has been hacked

A hacker got access to my landline number and used it to try and transfer money out of my Fidelity account. Fidelity says my phone is compromised and needs to be made secure

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I just got scammed from directly inside Xfinity Assistant chat

I received this link when talking to an agent in the legitimate Xfinity chat application. It asked for my ssn and bd. I called Comcast security and confirmed it is a phishing attack. """ Your personalized secure data link is https://iguard-po-1pp.slb.comcast.com:9443/ui?..... Please use this link to

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Customer Service

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Hello and thank you for reaching out via out Xfinity Community Forums. In addtion to what @Again stated, you’re right to be cautious. Messages with strange sender addresses, urgent warnings about service interruption, and links asking for your

XfinityChristy

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3 days ago

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Scams

I keep getting emails saying my email service is going to be interrupted unless you click the link below to accept the new terms. The sender address is a gobble-d-gook account. The link asks you to enter your username and password. How will I be able to recognize the real notification to accept the

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NOW is the biggest fraud.

On April 27th Xfinity sent my device and service to an old address. Asked for them to correct this and they promised they'd send another router but sent it to the wrong address again. By this point I was informed I can get a refund but I would have to open a new account and pay another $30 but was p

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Customer Service

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Very unhelpful employee! Taylor st

Taylor st. Houston TX I went in to xfinity, already pretty frustrated with the lack of information with my internet, and the inability to get in touch with anyone over the phone. so I went in person which is the last thing I want to do. I’ve had issues at this location many years ago when I last had

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Customer Service

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Xfinity and Paramount are apparently working together to keep from cancelling the Paramount subscription. Each entity sends the customer to the other service provider to initiate cancellation. Neither of which allows you to cancel.

user_vjjr2b

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5 days ago

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Cancel Paramount Plus

How do I cancel my paramount plus?

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@XfinityMarshante The scammers told me that because I was being enrolled in a special Target gift card promotion, my account balance would show as paid and that I would not receive another bill until the following year. At the time, I believed that

user_kd59v1

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5 days ago

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Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm

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Another scam?

Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as

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Email

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Scams

I keep getting emails saying my email service is going to be interrupted unless you click the link below to accept the new terms. The sender address is a gobble-d-gook account. The link asks you to enter your username and password. How will I be able to recognize the real notification to accept the

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Email

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Hello @user_kd59v1, thank you for taking the time to leave a post. Sorry this happened to you. What you went through sounds incredibly upsetting and frustrating, especially given how convincing those scammers can be. Being put in that position and th

XfinityMarshante

commented

5 days ago

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Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm

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Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm

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Customer Service

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Now mobile is committing fraud and holding phones hostages

Now mobile is a scam and fraud no xfinity agent has access to help fix anything and everytime you turn back on auto pay after now mobile turns it off they take money and still dont provide services . They also hold a phone that i have paid for and have owned since 2022 that i got from xfinity mobile

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Devices

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I want to restate that, at no point during the service transfer setup, the technician scheduling, or any pre-visit communication was I informed that a $100 Technician Recovery Fee would apply — and the FCC's Broadband Consumer Labels require ISPs to

user_k7q6xw

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7 days ago

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Surprise $100 Technician Recovery Fee after a service move

I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans

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Yahoo email is a scam

I did the yahoo email migration today, and found that they force users to pay for their plus level to enable auto-forwarding. We have always just had all mail to our comcast.net address auto-forwarded to both of our gmail addresses - we don't want to have to log into yahoo to check these emails. Xfi

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Customer Service

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Thank you for reaching out to us @user_kjgdzh! I see BruceW shared steps on how to check if the email is not a scam. If it is a phishing email, please report it following the steps in the link BruceW shared. Thank you for your help @BruceW!

XfinityAldrik

commented

8 days ago

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Suspicious email from Xfinity

I just got an email indicating its from xfinity but asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. I feel its a phishing mail but wondered if others are getting this too?

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