Xfinity Community Forum

Billing issue

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

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Billing

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Xfinity is knowing for doing wht they want and not what they promise

I received a payment arrangement on Monday for August 29th now my phone is off completely even with the payment arrangement. It’s giving scam a lot lately . When I call in they talk in circles and give [Edited: "Profanity"] answer but I will be reaching out to a few federal consumer protection agenc

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Billing

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phone call then email from "xfinity" saying hacking attempt

We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr

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Customer Service

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Live Chat Scam

I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega

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Customer Service

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Sorry to hear this. I know it all too well. My local sheriff offices did investigate the case with FedEx. It is a group from Pakistan that is gaining access to the mobile companies and then create the scam from there. Xfinity tried to tell me that my

user_0to20e

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4 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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At some point Xfinity needs to know that this is a reoccurring issue and do something about it. No one asked for this to happen to them. These scammers are getting the information from somewhere. This is a serious matter and needs an immediate resolu

user_62ymcz

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4 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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This is what I am currently going through but I have been dealing with this for going on a month and a half. I have been given the run around by xfinity and was told that I would still be liable for the phone even though I did not ask to be scammed.

user_62ymcz

commented

4 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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I'm still being scammed by Xfinity even after they said I should wait another month

user_ok165c

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4 days ago

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Xfinity is a scam.

Xfinity is a huge scam when it comes to device credits. I won't give them credit that their service is very good, however, customer service is such liars. They keep telling me that they are going to add me for mobile monthly credits. They keep doing this. I've been with them for November, and they s

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Scam

I received a call saying my account was overdue, and how I paid my last bill. It sounded suspicious and I had to ask many times before I understood what the caller said. The web site says I'm current. I couldn't contact Xfinity (chat) because of an outage; the web site says there are no outages. Wha

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Customer Service

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... trying to find anything about reporting scams and find nothing ... CSA can be reached through the info in https://spa.xfinity.com/contact-us.

BruceW

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6 days ago

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Just trying to report a scam

Today I got a scam text that was very convincing. Looked like it came from Xfinity, had a condensed link that might have been Xfinity, told me I was charged $100 when my billing is handled through my apartment community. Obviously I check my bank and Xfinity accounts first because I never click link

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Good morning @user_b5hrqx , and thank you for reaching out. I'm very sorry to hear about the experience you had while trying to report a suspected scam. I can certainly understand how frustrating it must have been to spend so much time searching for

XfinityRichard

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6 days ago

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Just trying to report a scam

Today I got a scam text that was very convincing. Looked like it came from Xfinity, had a condensed link that might have been Xfinity, told me I was charged $100 when my billing is handled through my apartment community. Obviously I check my bank and Xfinity accounts first because I never click link

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Just trying to report a scam

Today I got a scam text that was very convincing. Looked like it came from Xfinity, had a condensed link that might have been Xfinity, told me I was charged $100 when my billing is handled through my apartment community. Obviously I check my bank and Xfinity accounts first because I never click link

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Customer Service

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Xfinity is scamming customers now with it's promotional "upgrades."

Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X

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Customer Service

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“Promotion” scam

When I first signed up for Xfinity I was on a $35 a month plan when suddenly it went up to $55. They told me the “promotion” I signed up for ended. I didn’t realize I was in a promotion but since I was a new customer I figured maybe it was a new customer promotion I didn’t realize. Today I get anoth

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Billing

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It is not. this is a scam. Do not click on to anything. I called Comcast.t

user_su2soq

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8 days ago

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Xfinity email

I received an email pretending to be from xfinity. Said xfinity email was going away April 14th and wanted me to click on something to upgrade. I didn't click on anything. I have heard that xfinity will be no longer support Xfinity email but don't know when. My question is, when is Xfinity email goi

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Absolutely horrible service experience today

I’ve been with XFINITY mobile for 3 years and travel abroad about 6 times per year. I added the global travel pass when i switched to XFINITY and up until today it had been an amazing experience! $10 per day, fast data capped at a certain limit per day then slower speeds. No issues at all whatsoever

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Billing

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WORST INTERNET PROVIDER THERE IS

You pay all this money for fast, reliable internet. And it barely works seventy five percent of the time. On top of that, if you have an issue, you can't call and speak to anyone. All they have are robots. The stores you can't even call. You have to go in physically to the store. If there was any ot

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Customer Service

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I just received a call from 800 266 2278 ... The number is a legitimate customer service number (it's 1-800-Comcast), but the call was almost certainly a scammer. Remember that scammers can fake their caller IDs, so a call that displays a legitimate

BruceW

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9 days ago

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xfinity spam call? 800 266 2278

I just received a call from 800 266 2278 claiming to be xfinity internet services and that foreign users were accessing my internet. I said i wasnt near my modem and he said he would call back later. Assuming this is spam but wanted to check if there's anything I should do here. posting here since t

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Iwatch frim xfinity is a scam

Unfortunately i also fell in this scam. But I am within 14 business days. I activated return process within a day of receiving because the esim inside the watch was not working. The xfinity guy tried for 2 hours and gave up. He was trying to charge me 35 dollars for return but ultimately he agreed t

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Devices

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offer I signed up for was free line and free phone (other than device taxes and porting charges for the land line). what Xfinity failed to disclose is that the phone contract is for 2 years, while the line is only free for 1 year. so even if you deci

user_2efppq

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10 days ago

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xfinity mobile coming up short

I used to have a Xfinity voip land line I hardly used but I was paying close to $30/month. when I called to cancel that line in May 2025 Xfinity told me instead of canceling they could port the number to mobile, give me free Samsung a26, and bill will be lowered to about $4/monthly . this was all ve

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