Xfinity Community Forum

DECEPTIVE PROMOTIONS

We were promised a $100 card for signing up to the internet/cable AND $200 for opening 3 mobile lines and guess what?? WE NEVER EVER RECEIVED THEM. I went onto the incentive tracker and it shows the cards that are due to us, we never received them, I have been calling, they have been promising to se

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Customer Service

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Collection Agency Text - Scam?

Received a text stating my account has been sent to a collection agency, TRUEACCORD. My account is up-to-date and have never missed a payment. Checking my account there is no outstanding debt. I did not click on the link. I can only assume this is a scam. Please verify this is a scam. Thanks.

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Customer Service

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I truly believe it's an inside job. No doubt, sadly. I am so over this company, I could spit! This has been happening to me since June of 2026. And like you, I am ready to just cancel altogether. Both mobile and internet payments have been paid i

DeclinedMonthly

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8 hours ago

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Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm

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Telephone Message SCAM

I received a voice mail that told me i was losing my 5yr discount for not responding and to call back. I called back and the guy went on to say that my discount plan had been partially funded by the government and was ending, unless i paid $600 today. I am on with Xfinity 855# to let them know.

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Customer Service

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@sgtjdc I tried to report a phishing email sent by a @outlook.com email to Microsoft at reportphishing@microsoft.com but it bounced and according to copilot it is because comcast adds headers that Microsoft will reject. It was recommended t

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1 day ago

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phishing

From Customer service Comcast/Xfinity Dear user, Our Security and Privacy Policy and Terms of Service were modified last month. Please be aware that on JULY 6th, 2026, the Comcast/Xfinity email system's legacy versions will be decommissioned. You will need to accept the new Terms of Service before J

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Scammed by Xfinity

I was signed up for an extender without my permission, charging me an extra $15 a month. After being on the phone with Xfinity for 2.5 hours they promised me it was cancelled and they wouldn't charge me for it. Guess what I got in the mail? The extender. Everyone I talked to was completely incompete

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Billing

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Monthly bill

I have a promotional package for 5 yrs. At 55.00 a month. I have been at my residence 1 yr. I received a call from Xfinity (not sure) saying my deal will be doubled unless I pay 400.00 plus dollars now. Is this a scam?

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Billing

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Promotion changed and no longer qualified for incentive?

I signed up in person at an Xfinity store for one of those 5 years agreement with high speed Internet and they confirmed that the package includes a $200 gift card. I waited and checked and then waited and finally just gave up and called customer support. Just got told that I don't qualify for this

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Customer Service

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I i have been a loyal xfinity customer for nearly five years now. I have just recently it started using this community platform. I have found this option to be particularly useful and informative with regard to the types of issues that other xfinity

user_o1sb7q

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3 days ago

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Request for Immediate Review of Account Error, and Resulting Hardship

I would like to make the payments for the iPad monthly just as I contracted. I respectfully request that this matter be escalated to Executive Customer Relations for prompt review and resolution. Thank you for your time and attention. I look forward to your response. Sincerely, Evie H.

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Scammed by Xfinity

Like hundreds (maybe thousands) of other Xfinity customers, I have been receiving multiple calls, texts and emails every day for several months from (888)266-2278. According to your (Xfinity) representatives, this is a legitimate Xfinity number, but it is being spoofed by “bad actors” who are scammi

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Customer Service

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Like hundreds (maybe thousands) of other Xfinity customers, I have been receiving multiple calls, texts and emails every day for several months from (888)266-2278. According to your (Xfinity) representatives, this is a legitimate Xfinity number, but

user_ifid7i

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3 days ago

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Scammed by Xfinity

Here’s the problem… all of your customers are being scammed by “bad actors” using your actual phone number. In response, you ask use to report the incidents, giving you ample information to protect Xfinity, but you haven’t notified your customers that they are being scammed in your name. The communi

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@user_ifid7i Thanks for reaching out to our team for help. Your concerns and trust are important to us. I understand your concerns and would be hesitant as well as Caller ID Spoofing has increased. I have a link from our direct website that go

XfinityKei

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3 days ago

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Scammed by Xfinity

Here’s the problem… all of your customers are being scammed by “bad actors” using your actual phone number. In response, you ask use to report the incidents, giving you ample information to protect Xfinity, but you haven’t notified your customers that they are being scammed in your name. The communi

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Scammed by Xfinity

Here’s the problem… all of your customers are being scammed by “bad actors” using your actual phone number. In response, you ask use to report the incidents, giving you ample information to protect Xfinity, but you haven’t notified your customers that they are being scammed in your name. The communi

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Customer Service

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Ya, that's why I said Xfinity is a scam, they could have, and should have approved me the first time i applied, even the fellow at the Xfinity counter couldn't understand it. even he just rolled his eyes. Almost worth complaining to the FTA . probabl

joshua3528

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4 days ago

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Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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@XfinitySeth Hi Seth, I was always eligible for Internet essentials, I was either scammed or they were too lazy to put in the effort to help me get it. It seemed it was just easier to flip me off and force me into a full pay account. I've been force

joshua3528

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4 days ago

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Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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Customer Service

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I'm starting to believe these offers and discounts are a scam. I have redeemed and claimed (but not yet used) an Amazon book credit and Universal tickets. We booked a trip to Florida in October to use the tickets, but I CANNOT access the code OR the

user_e5etla

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4 days ago

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Unable to access redeemed rewards

I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.

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XFINITY NOW MOBILE IS A SCAM ITS NOT LETTING ME CANCEL MY SERVICES

I am explicitly revoking authorization for all future automatic payments for my NOW Mobile services. I am attempting to cancel ALL of my NOW Mobile lines and stop all future renewals. Your NOW Portal is malfunctioning: both “Cancel service” and “Turn off autopay” return errors. I have screenshots do

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Customer Service

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Greetings @user_knicd8, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the calls you are getting about your account, but you have come to the right place for assistance with th

XfinityJeff

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4 days ago

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phone message from Comcast

I keep getting phone call from someone claiming to be from Comcast, stating I have not paid my bill. Is it true you never call asking for payment?

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Scam call

Why is the number calling me over 20 times a day????????? +1 (888) 266-2278

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Network

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