Xfinity Community Forum

"Update" emails that have any sort of "click here or lose your access" demand are almost always SCAMS. And the "discontinuing the old version of my email account on Feb 19, 2026" statement is false. Do not click!

BruceW

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58 minutes ago

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What are the changes to my xfinity email

I received an email about MyXfinityEmail. They would be discontinuing the old version of my email account on Feb 19, 2026. To avoid losing access to my email, I would need to upgrade to the latest version ASAP. I tried, I don't understand how to use the new version. I want to keep my old version, no

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Scamming your Customers

I called into Xfinity on 2/13/26 to discuss pricing/make changes to my internet plan. During this call, the representative offered me a free Apple watch for being a Diamond member. I clarified with him that it was truly free as I was trying to find ways to lower my costs. He confirmed that it was pa

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Devices

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Live Chat SCAM?

LIVE CHAT CONCERN... I FELT LIKE I WAS SET UP TO BE SCAMMED!!!!! Last night I attempted to purchase an Apple Ultra 3 Watch in Ocean Blue on your website. Should have been a $300 discount but it wasn't working out that way. So I used the LIVE CHAT for help. The person assisting me asked for my name a

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Devices

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@user_xu6h55 - I hear your frustration, and honestly, that sounds incredibly stressful. Getting a call where someone has your personal details and then starts making threats when you push back is enough to set anyone on edge. You did exactly the righ

XfinitySara

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16 hours ago

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SPAM CALLS from 1800-266-2278 saying its xfinity comcast

Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu

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I have idea. They said they checked and I should ignore the email and it is a scam.

user_qwkmx3

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18 hours ago

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Prepaid Mastercard

Received this email. Here's your new virtual prepaid card We noticed you never activated the Virtual Prepaid Mastercard® we previously sent you and now it's expired. Don't sweat it! We've issued you a new card. Click below, enter your activation code, and follow the onscreen instructions to claim yo

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Why did the ask Xfinity representative say it was a scam.

user_qwkmx3

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18 hours ago

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Prepaid Mastercard

Received this email. Here's your new virtual prepaid card We noticed you never activated the Virtual Prepaid Mastercard® we previously sent you and now it's expired. Don't sweat it! We've issued you a new card. Click below, enter your activation code, and follow the onscreen instructions to claim yo

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Past due bill with charges that are not accurate. Is this a scam?

I have past due charges and other charges that are not accurate. Now my service is going to be suspended due to none payment and I can’t get any help with this. What do I do? Any suggestions? I do not get paid until Friday for the past due amount and I paid all of my bill that was $304 in Jan now it

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Billing

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I need help finding my account number

Xfinity is a scam. I have spent endless hours on the phone with customer service, days in the store and no one can find my account to cancel it but of course the can bill me

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Sign-In and Account Management

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@D36 Wow, that's even shadier than I thought!! Not a deal at all!! I really hope no one falls for this "free watch on us" scam!!

karkrazy13

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2 days ago

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Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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They offer a free Apple SE watch then you eventually find out you have to pay $10/month for 36 months for service. So you end up paying $60 more than the watch costs. You shouldn't have to talk about the details for 3 hours before you find out. The p

D36

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2 days ago

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Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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I called [Edited: "Phone Number"] and first received a message about a Verizon community line. When I tried again, I received notice of a non-working Bank of America number. Does Xfinity owe me $180 or did I get scammed?

Lutefisker

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2 days ago

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Replacement $180 Virtual Prepaid Card

I received an email that Xfinity replaced my expired $180 prepaid MasterCard with a new virtual card and an activation code. The message has no "click below" link to activate the card.

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I was chatting with an Agent couple of mins ago and she tried SO HARD to offer me this "FREE APPLE WATCH' promotion. I resisted many times and she said "IT IS ABSOLUTELY FREE" I told her I already have an apple watch so do not need it. She said " I r

user_mi45dj

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2 days ago

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Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs

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Good afternoon @user_8acgoo, and thank you for sharing with us that you may have been scammed into purchasing XFINITY equipment, that's definitely regrettable to hear! Our team will do everything we can to help. To start, may I ask what website you p

XfinityAlyssaA

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3 days ago

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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Xfinity scam

I have bought xfinity equipment online, and even without a service at my place, they showed on website that service is available. And there was not service with so much hassle. I am trying to return my equipment and get my money money but all the people at xfinity store is not taking it back.

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Customer Service

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File a complaint against Xfinity

Is there a regulatory agency that Xfinity answers to, where I could file a complaint against this terrible company and their scammy business practices? thanks!

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Customer Service

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Scam Phone Order on My account

There's a scam phone order on my account. The order number is 3729600278804115157 and was not authorized.

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Plan

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Tech support link for SSN and DoB?

Hello. I had a tech support chat today with Shumbam regarding Home Security issues. He was able to walk me through and fixed the problem. Then I was offered a free $300 Apple watch for being a Platimum member. To verify the order, he sent me a link at https://iguard-po-1pp.slb.comcast.com:9443/ui?Ch

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Customer Service

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I too had the runaround from Xfinity for three days over this Apple Watch SCAM Promotion. On Feb 11, I spent over an hour “chatting” with Agent Eamon[apparently an Xfinity Sales agent]. Asked how this promotion worked. He explained that I

zangtum

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4 days ago

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Apple Watch Reward (Scam)

I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”

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Internet Bill has risen with no reason

I want to complaint that our Xfinity internet services has risen over 100 dollars for no reason. I’ve contacted Xfinity representatives many times and no one can give me an answer. When requesting to escalate the issue via phone, I was told that the manager is in a meeting and that there is no trans

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Customer Service

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Possible scam

I called y’all last week to see about getting a different plan as my bill has gotten too expensive was thinking about canceling. I was told to call back in 10 days and maybe there would be a new promotion a couple of days ago. I got a call from [Edited: "Possible phishing number"]. I have not called

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Customer Service

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