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Hello, @user_3ouucy that does sound suspicious. My first question would be, do you have any secondary users on your account? Have you spoken with them all about this password change? Phishing is used by internet scammers pretending to be real compani
I received an email stating a secondary user changed my password. How do I tell if this is real or a scam
Suspicious activity on my account
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I received an email stating a secondary user changed my password. How do I tell if this is real or a scam
Suspicious activity on my account
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Customer Service
I was told that since I am 68 years old or 67 years old at the time that I could get an Apple watch free at first I said I don’t really wear a watch and what I thought was a very nice young lady said that since I was the age I am it would be a
Xfinity mobile
Why am I feeling like Xfinity mobile is seriously putting great effort into scanning senior citizens
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user_d0lczp I would recommend to call into our customer service team, and request to be transferred to our Customer Support Assurance (CSA) team. They are the experts that handle any potential scam/fraud scenarios. You will be in good hands with them
Xfintiy “Advanced Technical Support”
[Edited: “Unverified Phone Number”] or similar number claiming to be advanced technical support is a scam, don’t answer or call them back. I can’t believe after a few years it is still a thing. I also can’t believe that after making an appointment on the official Xfinity app a few hours later they c
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Xfintiy “Advanced Technical Support”
[Edited: “Unverified Phone Number”] or similar number claiming to be advanced technical support is a scam, don’t answer or call them back. I can’t believe after a few years it is still a thing. I also can’t believe that after making an appointment on the official Xfinity app a few hours later they c
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Your Home Network
Bank Stealers
I don’t know about this store specifically, but Xfinity is a scam. I transferred service from one address to another in July 2024, and I had paid at my old address using one bank. Between July 2024 and December 2025, I was not billed. Xfinity randomly decided to resume billing for my old address, us
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Billing
I had Paramount+ and Showtime separately awhile back. When we got emails saying that some of the apps where being bundled and/or canceled, we were "sold" different bundles that would lessen our account payment. This was false as now we have to pay se
Finding shows on Paramount+ with Showtime
Why can't I find Tulsa King on Paramount+ with Showtime?
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Scammers
I bought a Samsung 26 ultra xfinity rep in store broke it. So i stayed with my 23ultra 8 months of them not changing it in their system I cannot file a claim again ALWAYS HAD MY 23 ULTA CONNECTED still showing as a 26 ultra so assurance has refused my claim xfinity cannot change it they dont know ho
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Devices
Absolute Rubbish
Ive been with Xfinity for going on 3-4 months now maybe… and ive had NOTHING but BAD EXPERIENCES. First issue i had was when i got my 1 gig wifi plan with the 5 year guaranteed price plan And i ordered a tv box to stream live tv, when the tv box arrived i set it up and it didnt want to work but on m
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Customer Service
Hello @user_sclgsb, and thank you for reaching out to our Community Forum. We apologize hearing that you may have been the victim of a scam, and we understand how concerning that situation can be. You've come to the right place for help. If you'd li
Change my phone number
I was victim of a scammer yesterday and I’m afraid that he has access to my phone
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Change my phone number
I was victim of a scammer yesterday and I’m afraid that he has access to my phone
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Customer Service
Hey @Iamjose , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the messages you received. I would be more than happy to offer my assistance. It is
bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
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Always a scam with xfinity
Tired of them changing what I get and don’t get. I had channels included that I paid for but then they decided to take away and need to pay more to have them back. I am so tired of the xfinity scam. Shopping for new provider. Can’t wait to be done with this company that at one time was about taking
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Channels and Programming
Mobile Service Charge After Promised I Would Not Be Charged
I was promised on the phone I wasn’t going to be charged for a charge I got and they ended up charging me still. I was told they were going to waive the fees and credit that amount by October 15th. Then today I was charged for it even after being told I wasn’t going to which is totally ridiculous if
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Billing
@user_cl3pwk Did you verify if the charge was showing on your upcoming statement? That would ensure you're able to confirm if it was a scam for your information or not. If you find that email and link is malicious we would advise resetting your Xfini
how to get charge removed for movie I did not rent
I received an email with subject: Here's your On Demand receipt. The email read: We hope you enjoyed the show! Thank you for your recent rental of Hairspray HD movie for $5.99 Knowing that I had not ordered any movies, I was suspicious of the invitation that said "If you didn't make this purchase, p
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Xfinity won’t give me a refund for the phone I returned!!
I followed all of the return instructions in the mail to send my perfectly good phone in as I was trading it in and I got the email from xfinity “ Your old device is on its way to US Thanks for sending us your Apple iPhone 16 to complete your Early Upgrade on LINE 1's line! Remember, if you sent us
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Billing
Thank you for reaching out to us @user_x9pfx2! Our main number is 1(800) 934-6489. If you’re ever worried about a number being a scam, we have a dedicated site with known numbers linked to scams here. If you'd like to double check when your c
Did I get a scam call? [Edited]
Got call from this number saying I was going to lose my 50 percent discount I'm on disability have special prices [Title Edited: "Possible malicious number"]
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Comcast Xfinity / FedEx iPhone Scam
I am a victim of a scheme that is well-documented online. After my iPhone was delivered, I was contacted on the same day by someone representing themselves as being with Xfinity and was told I received the wrong phone and that I needed to leave it on the porch to be picked up. They knew every detail
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Devices
Did I get a scam call? [Edited]
Got call from this number saying I was going to lose my 50 percent discount I'm on disability have special prices [Title Edited: "Possible malicious number"]
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Billing
Hi there, @user_5vsrm8! Thanks for reaching out about your email. Are you seeing a scam message about signing over your land or is that an email you were waiting on to arrive? If that is a scam message, you can report that to us with these st
XfinityRay
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8 hours ago
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Loen land Fairhaven
emails about signing over land
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