I am also a victim of the IPad scam. I was told it was an amazing promotion that would lower my monthly bill. There was never any mention of a mobile line charge. My bill is higher than when I initially called. I didn’t even need the Ipad, but was told I should take it because it was such an amazing

After calling Xfinity customer service, I started receiving calls from [Edited: "Possible malicious number"]. My phone listed it as spam so I didn't answer. They called repeatedly 9 times before I could block the number. Then thay called repeatedly from another 844 number. I googled the number and i

BEWARE: Scammer representative. I did an over the phone internet activation and went to pick up the router at this location, picked up the router and left. (btw, they forgot to give me the wires for it) 2 months later im receiving phone calls and emails saying my phone bill is past due?? Um I don’t

I was using Xfinity Assistant to ask some questions. At the end, they offered me a free mobile line for one year. They soon sent me to a website that demanded my SSN. They said it was to verify it was me, and Xfinity would never see it. That makes no sense. Making sure it's me is what the 6-digit co

"Xfinity Internet Deals is a scam. If you have an issue with your internet, make sure you are on the real Xfinity website before you talk or chat with an agent. I'm surprised that they could actually send me an OTP through the real Xfinity text thread. It seemed so legit until he started forcing me

August 24th at 8:02 I was on the phone with a female agent regarding moving and turning my wifi back on. For a hour straight the agent talked in circles trying to convince us our “motor” didn’t work and we’d have to buy a new one and pay for someone to come out to fix it, after trying to upsell me m

I switched from Verizon over a year ago. I went directly into the store and spoke to two separate employees. I was paying over $120/mo with Verizon and I wanted to make sure that my price would never be that high. The two employees both reassured me that the price for 2 lines was 30/mo for the entir

I am beyond frustrated with Xfinity. I canceled Xfinity's cable and internet service at my home since I was moving back on 6/22/2026. I received the confirmation email and also spoke with a live human being and then also returned all of my cable boxes / equipment. I assumed everything was done but X

I had a terrible over all experience. I had trouble trying to get internet installed because the closest pedestal was damaged. The tech came out, did the install and hooked it up to the next closest. He left the cable unburied saying he'd come back when the pedestal was fixed, hook us up to the new

We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

I received a payment arrangement on Monday for August 29th now my phone is off completely even with the payment arrangement. It’s giving scam a lot lately . When I call in they talk in circles and give [Edited: "Profanity"] answer but I will be reaching out to a few federal consumer protection agenc

We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr