Xfinity Community Forum

XFINITY foreign contractor customer service scam

Greetings, I'm not sure who needs to know this, but... within 20 mins of agreeing to a new plan (via phone) after my 2-year contract expired, I received a direct call from "XFINITY". This person claimed to be the supervisor for the customer service person I had just worked with. He said if I answere

Question

•

Customer Service

14

1

0

@user_41bd63 received email regarding email upgrade. Is this scam? Did it tell you to upgrade by a certain date or you would lose your email? If so, it probably was a phishing email. When looking at your email on webmail, a

Again

commented

14 hours ago

to the conversation:

0

U

Email upgrade

received email regarding email upgrade. Is this scam?

Question

U

Scam for paying your device off if you move your line over to Xfinity

At the outset of this new year, I initiated a conversation with Xfinity’s customer service chat to inquire about the possibility of upgrading my internet service. During this interaction, the representative informed me of an enticing promotion. If I were to transfer or open my phone service from Ver

Question

•

Customer Service

29

1

U

Looks like this Xfinity IPad scam is prevalent, event on xfinity forums. Just a handful of links reporting the same; even BBB was notified. https://forums.xfinity.com/conversations/billing/ipad-scam/68548323c47db2552f80b28d https://forums.xfinity.c

user_sptv7w

replied

22 hours ago

to the conversation:

Ipad Scam

I have an Xfinity internet account NEVER had Xfinity Mobile. After calling to reduce my Cable account I was offered to change from Cable to Streaming. So I received my streaming box and alls fine. Then I received an Ipad which was puzzling not sure why but was too busy trying to adjust to streaming

Question

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding this email you received. You can always report scam emails to us. Please visit What is phishing to follow the steps on reporting scam emails.

XfinityRoberto

commented

22 hours ago

to the conversation:

0

U

Scam Mail from Xmail or legit?

I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m

Question

This company will not take any accountability for their mistakes.Basically , if you pay for a service , it needs to work and this service does not work. They sold me a phone.It's not the compatible with the network.It's only worth $10 to trade

user_6b2503

commented

22 hours ago

to the conversation:

0

1

Xfinity won't fix the problem with Samsung galaxy A25

I have issues with the Samsung Galaxy A25 over a year, then calling up on the phone for hours hours troubleshooting.Nothing works loses.The signal doesn't connect to the internet won't connect to Wi-Fi, lose gps.When i'm driving i had two lines because they offered a free line then I ended up paying

Question

Why does Xfinity keep censoring my emails?

I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir

Question

•

Email

11

0

U

Email upgrade

received email regarding email upgrade. Is this scam?

Question

•

Email

16

2

0

Can't say for sure without knowing more, but "Update" emails are almost always SCAMS. Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See http

BruceW

commented

2 days ago

to the conversation:

0

U

How Do I Update My Email Account? [Edited]

been told I must update my email account or I will loose it; How do I update my account?

Question

U

Free Phone Line Scam. Beware

I signed up nearly a year ago for the “free” phone line for a year. Well ended up getting charged 3-4$ each month. Not a huge deal there, but just canceled my FREE phone line and got charged $35. Called and asked for a refund, you can guess what kind of response I got back. Not good business practic

Question

•

Billing

11

1

0

@user_gtsxtc We appreciate your time in reaching out and I'm happy we were able to provide you the information on how to report those emails as spam. You might try emailing the official reporting email with the headers and body of the email the same

XfinityBillie

replied

2 days ago

to the conversation:

0

U

Email Spam Problems

Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr

Question

U

Per instructions on the websites of the companies being spoofed in the scam emails, they request that I FORWARD the entire email to their official reporting email. Reporting it to you (xfinity/comcast) does not guarantee that the company being spoof

user_gtsxtc

replied

2 days ago

to the conversation:

0

U

Email Spam Problems

Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr

Question

U

Accepted Solution

Email Spam Problems

Nearly every day I receive spam/scam/phishing emails which tell me that my automatic subscription/renewal to some service is complete (usually for hundreds of dollars), and if I didn't authorize this transaction to call some support phone number. I usually attempt to forward these scams to some appr

Question

•

Customer Service

23

1

0

U

Xfinity is a scam - I called in to update my cable - they [Edited: "Language"] that they would send me a free watch - my "free watch" is costing me an extra $25 a month and no one at xfinity has been helpful - thy do not stand behind the lies they te

user_j2q4ws

commented

3 days ago

to the conversation:

0

1

U

Apple Watch Reward (Scam)

I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”

Question

Hello user_a5aag2, and thanks for your comment. The email you received about our Yahoo email migration is not a scam, and you can find more information about this transition at xfinity.com/support/articles/yahoo-email-migration-overview 👍

XfinitySeth

replied

3 days ago

to the conversation:

0

U

Need help changing my wifi password

I need help changing my wifi password. I have gone threw all the trouble shooting steps. I have tried using the app. My app does NOT have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen. I tried going threw admin access online and it basically barred me

Question

U

I received an email informing me to change my user name from comcas.net to yahoo.... Is this a scam?

user_a5aag2

replied

3 days ago

to the conversation:

0

U

Need help changing my wifi password

I need help changing my wifi password. I have gone threw all the trouble shooting steps. I have tried using the app. My app does NOT have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen. I tried going threw admin access online and it basically barred me

Question

@user_xjdyo2 I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me t

Again

commented

3 days ago

to the conversation:

0

U

Scam Mail from Xmail or legit?

I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m

Question

U

Now internet

I paid my bill for my now Internet, and within 15 minutes I no longer had access. I got an email stating it was paused. I went onto the app, sure enough, paused... I spent that night until 1 am. And all day the next day on chat trying to get help. Spoke with 14 people. Literally 14 people. They gave

Question

•

Billing

5

1

0

U

Scam Mail from Xmail or legit?

I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m

Question

•

Email

49

2

0

U

Phishing Scams!!

For the past week I have been receiving scam emails from a false "Xfinity email" address. The Customer service email listed to use does not work(phishing@xfinity.com). Does Xfinity care that customers are being solicited for phishing? [Image Removed: "Malicious Email Address"]

Question

•

Customer Service

10

2

0