Finally found an avenue for my complaint. I was scammed by this too. I saw an older forum post about this. I need help from Xfinity to fix this problem. I was told many times, lies, about that those Ella was resolved but that was evidently from that phishing company. I was never told about the mobil

Yesterday I was approached by a representative about Xfinity fiber internet. I let myself be talked into signing up, I payed a $25 activation fee and set an appointment for installation. I have decided I do not wish to move forward. I want to cancel the appointment and the plan I signed up for, I al

I have both Xfinity mobile and Xfinity Internet. I contacted your Internet support team through chat asking how to lower my bill when the monthly cost increased. They told me that I would be to enroll in some promotion that came with an iPad. I expressed MULTIPLE times I did not want/need an iPad. T

I was told I would receive a $.200 gift card after 55 days of service, I saw it was scheduled for May 13 th I have yet to receive a gift card. After reading all the complaints on this gift card scam, I’m filing a complaint with the FCC, as well BBB and contacting all three news channels to see who e

I called xfinity to move a service as i am moving. I didn’t have my card to process the fee to move and the rep let me know he will call me back. i got caught up at work and he called me 7 times back to back, as one of these calls was a spoofing call (a tactic used by scammers to make you answer you

Since January 2026 Xfinity has been steadily overcharging me on Data, it is paid directly out of my one account that I don't check regularly. March 24th the bill was a whopping $935.66, Feb 24th it was $335.66, on Jan 24th it was $575.66 - never was I given a warning that that my account went over t

I have the tracking number showing Xfinity received my phone 1/14/26. It is not end of may and it only shows “trade in shipped” on Xfinity site. I have waited the 2-3 billing cycles plus some. I have called 3-4 times now and received 0 assistance in resolving this or locating the phone I sent. I kep

Got a call from +1 [Edited: "Phone Number"] claiming to be from Comcast. they knew the day and time of my upcoming appointment with Xfinity. was this legit?

I have spoken to multiple agents including supervisors and recorded conversations of them promising to do things to help my case and solve an issue, for them to not follow through. My case doesnt make sense and something is wrong and nobody will fix it. I am being scammed . I need to file a complain

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need. Eventually he offered a 10am appointment the next day. I requested an

I was scammed on 5/5/26 on the Xfinity 1-800-266-2688 number which was not spoofed. The call actually came in on that number. They sent me a security code on the Xfinity text #266278 which was not spoofed. This means that this was an employee or a person who works in a Xfinity/Comcast facility made

I was scammed into signing up for a “free” iPad by a Comcast agent saying I will be charged $35 for Comcast internet and $29 would go towards the device which would technically make it free as the internet service is $60. but now my internet bill is $55. I would like to get re compensated for this s

I started mobile service took four days to get my phone activated and now I’m trying to return my trade-in and they’re not being helpful. They didn’t send me a label or anything. None of these people know what they’re doing. Considering counseling all of my services if I don’t get a supervisor to ca