Xfinity Community Forum

the worst experience I have ever had - the ai, the stores the whole thing is a bait and switch scam [Edited]

I went to an xfinity store - we had cable, internet and a landline for over 25 years - wanted to switch my tracfone to xfinty mobile and get my wife her first phone using the landline number which we liked, then internet and xumo - no problem, right? We made an appointment which is a joke since it d

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Customer Service

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Xfinity Scammers

I tried to TRANSFER my service this evening Rand was on the phone for about 40 minutes. The guy I was speaking with wanted my D.O.B, SS# , a credit or debit card, wanted to run a credit report. He said Xfinity asks for all of this now. Sounds Xfinity has scammers working for them. I was able to tran

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Customer Service

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Howdy user_wu8ets 👋 I appreciate you being an active member of our community with your post, and you're in the right place with your concern. More than anything, we always want you to have the best rate possible for your services at all times, but w

XfinitySeth

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20 hours ago

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Call saying they’re lowering my bill

A call came in and said because I’m a loyal costumed they will lower my $85 bill to 50

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This seemed like a scam call.

user_wu8ets

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22 hours ago

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Call saying they’re lowering my bill

A call came in and said because I’m a loyal costumed they will lower my $85 bill to 50

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Need to remove random $12 fee after cancellation

I will not be paying this I canceled my service on time and they decided to bill me a random $12. Remove it immediately as this is upsetting and scammy. No wonder I had to end service with xfinity.

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Billing

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@XfinityOrlandoM i know they are seperate now. But your salesman told me it was all together. There is a problem with the mobile bill. The problem is that it exists in the first place because I kept saying I did not want it. Now I have an iPad and

user_u4cu4c

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1 day ago

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Scamming heartless salesman

Was scammed into signing up for mobile service on a apple iPad. Was told it was part of my internet bill but that was a lie. Now im told I cannot return this device or cancel the service for 3 years. I explicitly said I did not want this iPad but the salesman would not update my internet service wit

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I also received the exact letter. It looked like a scam so I did not respond.

user_3vxwtn

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2 days ago

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Received a postal letter saying we need to visit comcastupdate.app and download a Gateway update

We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.

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Hello @user_b9d12r, thank you for taking the time to leave a post. Sorry to hear about the confusion and frustration you've been experiencing. I can certainly understand why receiving repeated emails stating that a payment could not be processed woul

XfinityMarshante

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2 days ago

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Why do I keep getting emails about how my payment didn't go through. Comcast has always sent me a paper bill. Is this a scam email.

Getting emails about how my payment couldn't be processed but Xfinity/Comcast has always sent me a paper bill. Are these emails scam. I habe tried to take care of this online and I cannot get past me signing in and then when I try to do something and click on payment plans I get an error.

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Why do I keep getting emails about how my payment didn't go through. Comcast has always sent me a paper bill. Is this a scam email.

Getting emails about how my payment couldn't be processed but Xfinity/Comcast has always sent me a paper bill. Are these emails scam. I habe tried to take care of this online and I cannot get past me signing in and then when I try to do something and click on payment plans I get an error.

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Sign-In and Account Management

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Scam

I am writing to file a formal complaint regarding my Xfinity services and billing. I was quoted one price for my service package, but I have since been billed twice the agreed-upon amount and charged for additional services that were explicitly promised to be included. I have repeatedly attempted to

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Billing

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Scamming heartless salesman

Was scammed into signing up for mobile service on a apple iPad. Was told it was part of my internet bill but that was a lie. Now im told I cannot return this device or cancel the service for 3 years. I explicitly said I did not want this iPad but the salesman would not update my internet service wit

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Plan

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Xfinity Mobile Plan Scam/Fraud

I suspended my xfinity plan through a phone call to xfinity agent on 2026 June 11th. I clearly stated that I do not want to continue any wifi or mobile service. Then I start receiving bills for xfinity mobile . I cannot change it or cancel it. This is clearly a scam and I will go through legal proce

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Plan

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Seems this is a real scam. I already have reported it to the FCC. Good idea with the State AG, heading there next.

user_rac4f4

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5 days ago

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Promised promotion of free phone not being honored

I am requesting an official corporate review regarding a promised promotion that is not appearing on my bill. On July 30 and July 31, 2026, I spoke with phone support and agreed to activate a line based on the representative's explicit guarantee of a free mobile phone promotion with no hidden charge

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Worst Customer Service Ever

After hours of dealing with AI and rude incompetent agents, I was finally able to gather an appointment forca technician to come to my home tomorrow. Today, I received numerous calls from Comcast. Thy left only a phone number, no message. I just drove with an agent who confirmed she showed my appoin

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Customer Service

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How did your trade in go? I am gathering people who got scammed by Xfinity mobile offering 400 dollars, then either delaying, removing tracking, and taking months to get a reply or response. We sent in a phone and got nothing. Straight up stol

Williez2

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6 days ago

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Trade in fraud

We have started the service with Xfinity for thanksgiving deal . we had some issues in porting our numbers from different carrier and store person created two orders and said he will work with customer service for one free line offer . one free line with home internet and two trade in iPhone 13 pro

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iPad scam

I am also a victim of the IPad scam. I was told it was an amazing promotion that would lower my monthly bill. There was never any mention of a mobile line charge. My bill is higher than when I initially called. I didn’t even need the Ipad, but was told I should take it because it was such an amazing

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Devices

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@user_4cdjj2 Thanks for reaching out to us. We apologize for any inconvenience. Glad you figured out that you were getting spam calls and you blocked them. Xfinity will never share your information. Nowadays, these scammers have a lot of ways to acce

XfinityOrlandoM

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7 days ago

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Spam from Xfinity

After calling Xfinity customer service, I started receiving calls from [Edited: "Possible malicious number"]. My phone listed it as spam so I didn't answer. They called repeatedly 9 times before I could block the number. Then thay called repeatedly from another 844 number. I googled the number and i

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Spam from Xfinity

After calling Xfinity customer service, I started receiving calls from [Edited: "Possible malicious number"]. My phone listed it as spam so I didn't answer. They called repeatedly 9 times before I could block the number. Then thay called repeatedly from another 844 number. I googled the number and i

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Customer Service

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Scammer

BEWARE: Scammer representative. I did an over the phone internet activation and went to pick up the router at this location, picked up the router and left. (btw, they forgot to give me the wires for it) 2 months later im receiving phone calls and emails saying my phone bill is past due?? Um I don’t

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Billing

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user_hhy9k1 Hello and thank you for reaching out via our Xfinity Community Forums. I can see why that would make you uneasy, and you did the right thing by being cautious. In some cases, Xfinity Mobile may ask for information like your SSN to verify

XfinityChristy

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7 days ago

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Possible scammer impersonating Xfinity Assistant

I was using Xfinity Assistant to ask some questions. At the end, they offered me a free mobile line for one year. They soon sent me to a website that demanded my SSN. They said it was to verify it was me, and Xfinity would never see it. That makes no sense. Making sure it's me is what the 6-digit co

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