As I have seen other places in this forum, I have been scammed by a chat agent while seeking help. I was trying to seek a refund for a $10 XFINITY NOW Wifi Pass that I did not mean to renew for another month. When I asked the agent about this, the agent said he/she would "credit me $30 for being a l

I called support to setup my new modem and the agent signed me up for a cell phone line even though I said I didn’t want it. Then he proceeded to ask for my social number and my credit card information. Once I told him he was out of line and to cancel it, he “left the chat.” Xfinity’s security depar

I am seeing the same issue with many customers. I was offered a free mobile line because I have xfinity internet. I signed up for the promotion and the agent assured me it's a free line. It was not only her word, the xfinity website also showed me the agreement and I could see the credit applied to

Hi! Received this email this morning. "You’ve been chosen as a 'prospective' Prize winner of the Xfinity Philadelphia Eagles Tickets Sweepstakes!" Is this a real sweepstakes? I have entered the 49er ones, as that is the area where I live. Do you use entries for mulitple teams?

I never usually call people liars, but these people are actually criminal. They’ll promise you discounts and waived fees just to never actually remove them from your account: Three different people will tell you that they’ll help you with discounts and then when you call a supervisor they claim to b

Purchased a new phone on7/24/25 with Xfinity with the trade in offer. The offer stated I would get $830 back for my old device in billing credits. I was emailed by Xfinity that I would receive an email for instructions to mail in my phone. I never got the email Which was supposed to be from Assurant

Monday, September 1, 2025 xfinity Dear Xfinity customer: Congratulations! You are one of the 100 users we have selected. You could receive an Apple iPhone 15 Pro, Samsung Galaxy S23, Shein $750 Gift Card, $250 Gas Gift Card, Walmart $1000 Gift Card, Amazon $500 Gift Card, Apple Store $500 Gift Card,

There were a lot of network outages for supposed upgrades in my area and when the network was back up even more problems getting reconnected properly. I reached out to customer service via the app chat due to the service interruptions and issues. The agent seemed helpful and said I was eligible for

I was told that I'd get free Peacock Premium for two years with my Xfinity service. Come to find out, everything is behind a paywall. So I'm actually getting nothing, or some basic subscription that doesn't let me watch anything. Now I see how many people have the same complaint. I'd expect nothing

I got lied to. Was told in xfinity support chat that I could get a promotion that if I trade in a phone and upgrade to premium unlimited I get a new phone free.... I asked support many times if im eligible for it they said yes... I got a new phone didn't know how to trade in.... called xfinity. Man

I was just scammed with the Ipad service. I repeatedly told customer service that I didn't want to change my phone service or pay for an extra line. I was only contacting them because my bill was incorrect. 3 customer service agents later and they got me to change my plan with an iPad with 24 months

I just want to verify if [Edited: "Invalid Phone Number"] is a legitimate Comcast phone number AND that this dept does make calls on Sundays AND if not, is Comcast selling their customers information. My phone number is tied to an elderly family members account, while I have svc w/ ATT. Received a m

I've been getting scam emails about comcast's email move. How will I know when it is an official email from xfinity?

HI I cancelled my service back in August 2023, moved out of the country and Xfinity charge me ~ $140 for no reason, now they send the "due amount" to a collector which I don't know if that is a scam. Sadly the cancellation process did not send any email and when Xfinity send me communication of due

Hi, I recently contacted an Xfinity agent via chat and asked if I could sign up for an internet + mobile. After asking him all the details, he gave me this link, "https://iguard-po-1pp.slb.comcast.com:9443/ui/...." (I shortened the link) to verify my identity. There I was asked my SS and DOB. I was

I am beyond frustrated and very concerned about Xfinity's chat agents. When I set up my wifi plan, I talked to an agent over the phone and she was great. She set me up on a student plan which meant it was discounted and I would be receiving a gift card for signing up and would get it in a couple day

In a previous posting about my experience with the phone trade-in program (read it here https://forums.xfinity.com/conversations/devices/urgent-tradein-issue-rejection-and-lack-of-resolution-feels-like-a-scam/677c16387699a97c8906b0fb?commentId=6814746c9ad3b0659f002368 ) I had posted an update statin