Xfinity Community Forum

Thank you for taking a moment to reach out about this concern. Please see and report any potential scam to our Xfinity Customer Security Assurance Team alerts page here.

XfinityEva

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15 hours ago

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Scam numbers

I recently received 2 different calls saying they are from Comcast and they are in my area for service. Are these 2 numbers a scam or legitimate Comcast numbers [Edit: Removed Phone numbers]

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Scam numbers

I recently received 2 different calls saying they are from Comcast and they are in my area for service. Are these 2 numbers a scam or legitimate Comcast numbers [Edit: Removed Phone numbers]

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Customer Service

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Xfinity added streaming services to my internet and a mobile line without permission

I cannot even begin to explain this nightmare. Xfinity keeps adding streaming services to my internet invoice and then they insist I approved it. I never approved it. I call every month to cancel the unwanted streaming then they add it next month again. Then they won't credit me the full amount they

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Customer Service

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Ipad Scam?

Last Year I was moving and looking for internet and Was presented with the free Ipad with internet deal, the contract is now over and I keep getting notifications of autopayment failed and now overdue payments, the ipad is no longer on my account and everything I contact support, they say they do no

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Devices

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alot of scrambling on most channels

i have about 20 channels that i cannot watch because they are scambling the picture

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X1

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Xfinity assistant scamming me?

My assistant upgraded me to 2 gig internet for the same price. He then told me it comes with a free mobile data line and asked for me Sim address. After sharing that he stated to access it I needed to click a link he provided that would need personal information like my SSN. I told him I was uncomfo

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Customer Service

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Did you just contact me recently or did I just about get scammed?

I just received a phone call someone was trying to give me a better deal on my internet and phone and talking about how my benefits I may not be getting all the ones I'm eligible for it sounded super convincing though it's sort of sounded like an AI voice, and then they asked me to confirm my accoun

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Customer Service

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Re: "Phone return fraud"

I am having the same problem. The day I received 2 new phones I got a call from somebody saying they were xfinity telling me that one of the phones (they knew the order number) was mistakenly delivered to me by the delivery driver. They told me the billing was different and if I wanted to keep it I

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Customer Service

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I am having the same problem. The day I received 2 new phones I got a call from somebody saying they were xfinity telling me that one of the phones (they knew the order number) was mistakenly delivered to me by the delivery driver. They told me the b

user_ydjtcf

commented

7 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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@Lostintheforest Unknown. It may have appeared to be one of the frequent email scams containing "Xfinity" or "Comcast" and got deleted. From the FAQ: You’ll see a message after you securely sign in to your email at connect.xfinity.com

Again

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8 days ago

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Is My Comcast Email Moving to Yahoo?

I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]

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Unknown. It may have appeared to be one of the frequent email scams containing "Xfinity" or "Comcast" and got deleated.

Lostintheforest

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8 days ago

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Is My Comcast Email Moving to Yahoo?

I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]

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@user_eg7ukv That’s why I’m telling all my friends to avoid Xfinity at all costs. In my experience, this feels like a scam. The customer support has been terrible, and I honestly can’t think of a worse internet service provider.

user_av4lie

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8 days ago

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charged after cancelling

My Xfinity Mobile service was disconnected on 24 July 2026, yet I have continued to see monthly deductions from my bank account. I have now received an email stating that my final bill is $43.94 and will be automatically charged on 13 November 2026. Please provide an itemised breakdown of all charge

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Hi there, @user_5vsrm8! Thanks for reaching out about your email. Are you seeing a scam message about signing over your land or is that an email you were waiting on to arrive? If that is a scam message, you can report that to us with these st

XfinityRay

commented

9 days ago

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Loen land Fairhaven

emails about signing over land

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Hello, @user_3ouucy that does sound suspicious. My first question would be, do you have any secondary users on your account? Have you spoken with them all about this password change? Phishing is used by internet scammers pretending to be real compani

XfinityThomasC

commented

9 days ago

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I received an email stating a secondary user changed my password. How do I tell if this is real or a scam

Suspicious activity on my account

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I received an email stating a secondary user changed my password. How do I tell if this is real or a scam

Suspicious activity on my account

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Customer Service

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I was told that since I am 68 years old or 67 years old at the time that I could get an Apple watch free at first I said I don’t really wear a watch and what I thought was a very nice young lady said that since I was the age I am it would be a

user_7ge9g2

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9 days ago

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Xfinity mobile

Why am I feeling like Xfinity mobile is seriously putting great effort into scanning senior citizens

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user_d0lczp I would recommend to call into our customer service team, and request to be transferred to our Customer Support Assurance (CSA) team. They are the experts that handle any potential scam/fraud scenarios. You will be in good hands with them

XfinityShawn

commented

10 days ago

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Xfintiy “Advanced Technical Support”

[Edited: “Unverified Phone Number”] or similar number claiming to be advanced technical support is a scam, don’t answer or call them back. I can’t believe after a few years it is still a thing. I also can’t believe that after making an appointment on the official Xfinity app a few hours later they c

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Xfintiy “Advanced Technical Support”

[Edited: “Unverified Phone Number”] or similar number claiming to be advanced technical support is a scam, don’t answer or call them back. I can’t believe after a few years it is still a thing. I also can’t believe that after making an appointment on the official Xfinity app a few hours later they c

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Your Home Network

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Bank Stealers

I don’t know about this store specifically, but Xfinity is a scam. I transferred service from one address to another in July 2024, and I had paid at my old address using one bank. Between July 2024 and December 2025, I was not billed. Xfinity randomly decided to resume billing for my old address, us

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Billing

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I had Paramount+ and Showtime separately awhile back. When we got emails saying that some of the apps where being bundled and/or canceled, we were "sold" different bundles that would lessen our account payment. This was false as now we have to pay se

user_v3y0v7

commented

13 days ago

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Finding shows on Paramount+ with Showtime

Why can't I find Tulsa King on Paramount+ with Showtime?

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