Xfinity Community Forum

NOW is the biggest fraud.

On April 27th Xfinity sent my device and service to an old address. Asked for them to correct this and they promised they'd send another router but sent it to the wrong address again. By this point I was informed I can get a refund but I would have to open a new account and pay another $30 but was p

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Customer Service

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Very unhelpful employee! Taylor st

Taylor st. Houston TX I went in to xfinity, already pretty frustrated with the lack of information with my internet, and the inability to get in touch with anyone over the phone. so I went in person which is the last thing I want to do. I’ve had issues at this location many years ago when I last had

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Customer Service

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Xfinity and Paramount are apparently working together to keep from cancelling the Paramount subscription. Each entity sends the customer to the other service provider to initiate cancellation. Neither of which allows you to cancel.

user_vjjr2b

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9 hours ago

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Cancel Paramount Plus

How do I cancel my paramount plus?

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@XfinityMarshante The scammers told me that because I was being enrolled in a special Target gift card promotion, my account balance would show as paid and that I would not receive another bill until the following year. At the time, I believed that

user_kd59v1

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10 hours ago

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Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm

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Another scam?

Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as

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Email

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Scams

I keep getting emails saying my email service is going to be interrupted unless you click the link below to accept the new terms. The sender address is a gobble-d-gook account. The link asks you to enter your username and password. How will I be able to recognize the real notification to accept the

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Email

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Hello @user_kd59v1, thank you for taking the time to leave a post. Sorry this happened to you. What you went through sounds incredibly upsetting and frustrating, especially given how convincing those scammers can be. Being put in that position and th

XfinityMarshante

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12 hours ago

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Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm

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Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm

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Customer Service

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Now mobile is committing fraud and holding phones hostages

Now mobile is a scam and fraud no xfinity agent has access to help fix anything and everytime you turn back on auto pay after now mobile turns it off they take money and still dont provide services . They also hold a phone that i have paid for and have owned since 2022 that i got from xfinity mobile

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Devices

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I want to restate that, at no point during the service transfer setup, the technician scheduling, or any pre-visit communication was I informed that a $100 Technician Recovery Fee would apply — and the FCC's Broadband Consumer Labels require ISPs to

user_k7q6xw

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3 days ago

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Surprise $100 Technician Recovery Fee after a service move

I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans

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Yahoo email is a scam

I did the yahoo email migration today, and found that they force users to pay for their plus level to enable auto-forwarding. We have always just had all mail to our comcast.net address auto-forwarded to both of our gmail addresses - we don't want to have to log into yahoo to check these emails. Xfi

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Customer Service

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Thank you for reaching out to us @user_kjgdzh! I see BruceW shared steps on how to check if the email is not a scam. If it is a phishing email, please report it following the steps in the link BruceW shared. Thank you for your help @BruceW!

XfinityAldrik

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4 days ago

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Suspicious email from Xfinity

I just got an email indicating its from xfinity but asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. I feel its a phishing mail but wondered if others are getting this too?

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Stolen phone

I'm trying to get released from the payments I'm making on two iPhone 17pro's that I had stolen through a scam. I was contacted by someone falsely claiming to be with Xfinity who told me the new iPhone's 17pros were defective and needed to be returned. Something didn't sound right so I asked "how do

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Devices

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Closed Account - Overdue Balance??? WORST customer service

My apartment changed our lease and have their own WIFI for residents to use, so I had to cancel my Xfinity service. I called Xfinity back in March to cancel my service before it goes to the next service pay period and the gentleman on the phone was able to assist me and assured me that there wouldn'

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Billing

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Apple Watch [Edited]

I have been a customer for 9 years and got scammed by an agent telling me I got a free Apple Watch. Of course, there was no mention of a fee or 3 years contract. What a scam. i called customer service within an hour of agreeing to the watch and told them I don’t want it and to cancel everything and

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Devices

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... asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. ... Dozens of similar emails have been posted here. Such emails are scams. "Update" emails that have any sort of "do this or los

BruceW

commented

6 days ago

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Suspicious email from Xfinity

I just got an email indicating its from xfinity but asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. I feel its a phishing mail but wondered if others are getting this too?

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Thank you for reaching out on our Xfinity Community forums regarding your Paramount+ subscription @user_6jefdu!If you are ever in doubt about an email you receive regarding your services, or need to verify the authenticity of such emails, always be s

XfinityCliff

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8 days ago

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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

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Customer Service

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Comcast/Xfinity scammers

Xfinity/Comcast customer service reps and managers will Not allow customers who are paying for additional services like "regional sport TV fees ....+25.50" as stated on my bill. According to the message on the NFL channels which are a part of the regional sports tv package no longer have a contract

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Billing

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help with a bait and switch incident- who do I contact- BBB??

I have spent hours on the phone- I was scammed by a Comcast agent who promised me that the new plan he initiated would definitely include ALL of my previous channels- I repeated this at least 3 x and every time he assured me I would have all the channels and services I had previously. He did a Bait

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Customer Service

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