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Hiya JR63 👋 I appreciate you bringing this message to our attention, and you are correct in that it is definitely not a verified Xfinity email. Rest assured, our email platform is in no danger if closing today, nor do we require customers to take ac

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Email transition

Received this today. I assume it is not legit. 🛑 Security Notice – Take Action®️ Xfinlty Last week, we notified you about important updates to our Terms of Service, Security Policy, and Privacy Policy. As part of these updates, older versions of the C0Mcast/Xfln!ty Mail platform will be suspended t

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I asked this point blank to the rep that kept trying to convince me to get the watch (whether or not it was a monthly credit). I claimed I didn't want service for the watch.  They stated we didn't need service just that we needed the free 12 mo

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Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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xfinity mobile billing

I have never, ever had so much frustration over paying my mobile bill. I've had Xfinity cable since 1999, and mobile for six months. I also have a disabled son, who moved into his own apartment and I manage his cable. There was a problem with one of my son's NOW boxes, which led me to the store, who

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Did you read what I posted? I do not ever respond to the spam itself or click unsubscribe if there even is such a link, which usually there isn't. I am reporting the site that is usually spoofing and phishing for Xfinity logins, so that it may be tak

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1 day ago

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Why does Xfinity keep censoring my emails?

I get a lot of phishing emails that I need to report to the hosting servers. For example, Survey Monkey and Wix are hosting the latest spate. [Removed Malicious Links]But Xfinity always blocks me with these 'non-delivery report' emails. !!!!! Why are they censoring these important reports?And the ir

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Worst Experience ever

WORST EXPERIENCE IVE EVER HAD. No way to contact xfinity. Outage was at 10:40pm and won’t have service until 8:30 pm next day. they should be ashamed of themselves. No tornado or power outages and I don’t have wifi for almost 24 hours. they are a joke and scam. Will be going to any other provider AS

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xfinity Assurance team

I have read that the fastest growing scam is to steal the electronic SIM card, take over the phone and get access to drain bank accounts, brokerage accounts and charge cards that are stored in the phone. They apparently do this by simply calling Xfinity/Comcast to change the SIM card of the phone of

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Hi, I just got off the phone with an Xfinity agent who is saying that they don't waive installation charges, but the agent I spoke with when I set up my internet told me that the installation fee WOULD be waived. The only reason I even called back i

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Was told by agent that installation charged would be waived, still got charged

I had xfinity tech come to the house I moved to, in order to reconnect cable line so I could get service. When I set up the appointment on 10/11, the agent told me in writing that all the charges would be waived, and confirmed later that there would not be a fee. Nonetheless there is a $100 tech fee

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Confirming if a call is legitimate

I have been receiving vms from someone claiming to be Comcast Xfinity but the number doesn’t show up as verified and it’s not on your official site— is there a way to confirm if it is legitimate? (I see no messages in my app or indications of an issue/that someone is trying to reach me). Google says

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Collections with no balance

I ended my service, paid balance, and returned equipment. I am being messaged by a debt collection agency. Why is this the case and is it a scam? I made sure to pay my balance and return my equipment directly to a Xfinity store.

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Got got in the wrong phone/IMEI scam and am getting NO help from Comcast

I am 77 and have had recent eye surgery. I had order a new iPad through Xfinity and shortly after I received it, I got a phone call from what was showing up as Comcast. And like the other similar victims I have seen on the forum, I fell for it. They email'd me a FedEx label and FedEx picked the box

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Move Email to Yahoo Mail.

I received an email advising me to move my email to Yahoo Mail. Is this a scam or is it legit?

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Peacock offer

I received the below offer via email but I don’t trust the instructions to click through to accept the offer. I’d like to sign in to my account separately. How do I then access this offer? I don’t see it anywhere. Is it a scam? Peacock is yours. You just haven't claimed it yet. As a Diamond Xfinity

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@XfinityDemetrise​ For a customer who has been with Comcast for 20 years, it is a joke to have to deal with games involving mobile promotions and discounts on their bill. Internet service is the only thing I have. The whole point was to have a fixed

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Comcast is scamming customers

Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't

Question

DECEPTION??? SCAM??? POORLY TRAINED EMPLOYEES?? or all three?

I wish I had known of this forum before I switched to Xfinity. Earlier this year, I received many mailings offering $50 internet with 5-year price guarantee, 4 months free internet, free installation and setup, and a free mobile line for 1 year. I spent many hours JUST trying to transfer to Xfinity.

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Comcast is scamming customers

Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't

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I went through something similar with cell phone disconnection. I was charged anything they wanted for months AFTER I CANCELLED!  Xfinity has zero scruples.  Zero morals, ethics, nor integrity.  Greedy Legal Scammers as no oversight i

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A Regional Sports Fee started appearing on my bill for the first time in July 2025, without any notice. What's going on?

I never had a Regional Sports Fee on my bill until July 2025. I was told that any regional sports fees were included in my Ultimate TV package, but now there's a new $9.30 on my bill every month with no explanation (in addition to the Ultimate TV package). I've chatted Xfinity support the last two m

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Internet doesn't work and customer service is useless

My internet stopped working yesterday morning. I think the wire is disconnected on the street. I contacted xfinity assistant, and after an hour of trying to communicate my request for help, they told me I had to upgrade my plan in order for my internet to work. This felt like a scam - why would xfin

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Good Morning, @user_w1xrj9 I definitely understand how frustrating it is not to have contact information, which we do appreciate the feedback. I have a great self-help article https://www.xfinity.com/support/articles/phishing-scams that will go over

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Complaint about lack of contact methods

I'm writing to lodge a complaint about my experience dealing with Xfinity today. I received a scam email that appeared to be to the email I had registered with Xfinity from alerting me to a password change that I did not request. Naturally I was concerned and quickly changed the account details and

Question

A standard "this site can not be reached". Possibly a scam, which is why I wanted to check with Xfinity. The base url is xfinity.my.prepaidcenter.com

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Very disappointed

Just FYI, not being able to get my question resolved via your super un-helpful AI, after repeatedly requesting a representative to finally be told that at 7am, call volume is off-the-charts and wont be able to help, really makes me want to switch providers. I received a promotional offer for a prepa

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