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Many incorrect charges, horrible service.
Xfinity is the WORST company I have ever dealt with. I got the wifi just for the price to be raised a few months later with no warning. I then had to chat with customer service, who gave me $30 in credits and a “free” phone line. I cancelled my wifi, but was still charged a couple times after. And l
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Plan
Why is xfinity so bad that their "Live Agents" give scam call center phone numbers to their customers?
Xfinity "live Agent" directed me to call billing to deal with a problem. It then provided me a number to a scam call center requesting my social security number in order to move forward. Do not trust this fraudulent deceitful company nor its representatives.
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Customer Service
Extremely Worried Facebook Messenger
Urgent help! So I spent all day trying various methods to communicate with Xfinity. Finally I found the Xfinity (verified) facebook page which is actually linked from the real xfinity website. I spoke to an agent there. Here is where I am concerned that I brutally messed up. The agent did not ask fo
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Customer Service
@user_wdkw5i I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for
Held hostage by Assurant
I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for their insurance scam. I refused to pay for a service Xfinity provides t
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Held hostage by Assurant
I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for their insurance scam. I refused to pay for a service Xfinity provides t
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Customer Service
Hi there, @user_x25huj! Thanks for reaching out that you are receiving calls multiple time a day recently. There are scammers who will spoof calls from reputable providers and numbers. We post a list of alerts that we are aware of here, https://spa.x
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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i’m about five minutes away from filing a lawsuit against Xfinity because they keep lying to me about my iPhone 16 pro credit. I turned in a iPhone 16 Pro last year and was told by customer service that I would not be charged for the new iPhone 17 t
Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us
The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a
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@Loey55 I am also getting them. It also states that email will end by such and such date if I don't respond. The fist e-mail date came and went with no change in email. The second one has another date in the future and I will treat as a scam and ig
I keep getting emails saying I must update but I am now sure these are legitimate.
I keep getting emails from different email addresses about updating my email and I am not sure if this is something I should do
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I am also getting them. It also states that email will end by such and such date if I don't respond. The fist e-mail date came and went with no change in email. The second one has another date in the future and I will treat as a scam and ignore. I wo
I keep getting emails saying I must update but I am now sure these are legitimate.
I keep getting emails from different email addresses about updating my email and I am not sure if this is something I should do
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@user_dxe1sm - This sounds incredibly frustrating, and it is completely understandable that it is worrying. When an urgent message threatens to disrupt your services, especially when it looks official, it is natural to feel stressed. You can take a
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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what a disappointment
you guys are already known as "scamcast" and the lawsuits over the years show. Yet, I stuck it out with you, even though your rates are oppressive. Now, with the lose of THE two best channels as the NFL season approaches, you guys are going to have a mass exodus. why aren't other providers going thr
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Customer Service
Had number outside xfinity try to make me verify identity or cancel appt
Yesterday, which is the day before my appointment window today, which is scheduled from 1 to 3 I had someone a 616 area code tried to get me to confirm my identity in order to get my Internet installed today. It sounded suspicious so I drove to the nearest Xfinity explorer and the manager assured me
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Customer Service
@XfinityVictor I would like to speak with some one from the corporate offices in the U.S. because it feels as though the representative employees Xfinity hired in their third party international customer service rep contract are scamming people, not
Comcast/Xfinity scammers
Xfinity/Comcast customer service reps and managers will Not allow customers who are paying for additional services like "regional sport TV fees ....+25.50" as stated on my bill. According to the message on the NFL channels which are a part of the regional sports tv package no longer have a contract
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Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why? Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand are
question about e-mail i just received about terms and conditions upgrade due to expire today
Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why?
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iPad scam
Went to Xfinity store to return old cable equipment due to an equipment upgrade. While there, the salesperson said I could get an IPad and my bill would stay the same whether I got the IPad or not. He was obviously referring to my cable bill. What he didn’t tell me was my mobile bill would change an
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The now support bot does not work and their is no customer service number attached to the receipt. Now mobile pass is a scam
The Now wifi pass does not work
The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration
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Yeah thats def not tru cuz i cant log in on the chat function soo yeah scam
The Now wifi pass does not work
The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration
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The Now wifi pass does not work
The pass that i bought is not working and i want a refund. The customer support # could not help me. The support chat says i need to login but i dont have an xfinity account. I feel absolutley scammed and disqusted. DETAILS: 30-day NOW WiFi Pass Activation date: June 10, 2026, 5:42 pm PDT Expiration
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Customer Service
user_pf4l5n Thank you for reaching out! Unfortunately, we have a lot of bad actors out in the world today making fraudulent calls on behalf of Comcast and another other companies. Please review our Customer Security Assurance page for more info
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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I realize this thread is 4 months old, but it has the correct Topic, so I'm trying it to see if it triggers any useful replies. Ran into this same problem today, June 26, 2026, and finally got it resolved. I got an unexpected email from a legitimate
SkokieBob
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2 days ago
to the conversation:
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SMTP server
I have a MacBook and an iPhone and neither will let me send an emaiI from my Comcast Email address. I can receive emails just fine. All the SMTP settings seem fine. What else can I do?
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