Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (5.4K)
Undisclosed taxes and fees on “free” 10 Apple Watch give away
Last month a visiting manager to a Eugene xfinity store was eavesdropping on my session with a customer service technician. He advised that today was my lucky day and I could leave the store with over 3000.00 of watches absolutely free. Reviewing my bill yesterday at the same store I discovered that
Question
•
Billing
Collections notice for fraudulent charge
Back in June, someone used my Xfinity account to set up Xfinity mobile service. I was never at risk for the scammers stealing my money, because they used a card that is in no way connected to me. I called customer support, they disconnected the lines, and then received a voicemail saying the ticket
Question
•
Billing
Keep receiving phone calls about a large credit [Edited]
Keep receiving phone calls from [Edited: "Possible malicious number"]. Last voicemail is about a large credit that I have with Xfinity. This info is true-- I have a very large credit that has not been taken off of my bill. I have also gotten major pushback from Xfinity regarding applying it to futur
Question
•
Customer Service
Scam call?
I received a call from [Edited: "Possible malicious number"] saying they work with xfinity and were unable to port my phone number from my previous home phone company. They asked for my account and pin for my last provider. Is this a scam? I am getting mixed information. Thank you in advance for any
Question
•
Customer Service
My phone was stolen by fraud
Same story as many others. My phone arrived, I got a call that I needed to return it - it was refurbished- I returned it. I talked to legitimate Xfinity employees and told them this and no one said anything about fraud until 11 days after I returned phone. I filed a police report. I worked with your
Question
•
Devices
Totally a scam. The customer support through DM couldn’t be worse. I received no response at all the entire day. Extremely disappointing.
Still Being Billed After Cancelling Xfinity Internet
I cancelled my Xfinity Internet service on 8/27 (even before the last day of the contract), yet I am STILL getting bill today for service that I no longer have. This is unacceptable. Once my service was cancelled, I should not continue receiving charges for subsequent billing periods. I need Xfinity
Question
vayankee1 Thank you for confirming that for me. The suspicious email banner and logo appear in your webmail toolbar next to any email that Xfinity finds questionable. This helps warn you that an email may be a scam or a fake. When it displays, you sh
Xfinity Connect page.
Strange emails listed on left side of Xfinity Connect page. Each one is unknown to me. There is a triangle with an exclamation point after each address.
Question
user_eb1wlb Thank you for sharing these details. I'm sorry to hear about this experience. Based on the information you've provided, including the request for Apple gift cards as payment for a promotion, this does not align with Comcast's sales or bil
Xfinity Apple Gift Card Promotion Scam
On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un
Question
Xfinity Apple Gift Card Promotion Scam
On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un
Question
•
Billing
Iphone 18 Pro/Pro Max $1,300 trade-in offer
I have received the Iphone 18 pro 1tb and 18 pro max 1tb today and also saw the return labels. Both have accepted trade-in value which i did not accept. OfferNumber:XTIP50142732551275 Trade-InDeviceDetails:IPHONE17PRO1024GB-GENERIC AcceptedOfferValue:$605.00 Trade-InOfferDate:09/12/2026 and OfferNum
Question
•
Billing
Terrible Xfinity Mobile Experience – Felt Completely Scammed
I had a very frustrating experience with Xfinity Mobile. I was convinced to sign up for a mobile carrier/service that turned out to be of no real use to me. I feel like I was misled about what I was getting and ended up wasting almost half a day dealing with this issue. I spent hours talking to cust
Question
•
Customer Service
Scam call
Got a call from the number [Edited: "possibly malicious number"] saying 50% discount exiting today. To call number on caller ID. Heads up folks
Question
•
Billing
Cancel Netflix and Refund Mobile
I have been an Xfinity customer for multiple decades and the only thing I have learned is that they will go to great lengths to scam me. I have been charged for Netflix that I have never used and every time I request to cancel in person, through the chat assistant or by phone I am told to contact xf
Question
•
Customer Service
S Worst provider ever and biggest scammers My experience with Xfinity has been one of the worst I've ever had with a company. When I trade
Worst provider ever and biggest scammers
My experience with Xfinity has been one of the worst I've ever had with a company. When I traded in my phone, I was promised a $1,000 trade-in credit toward my new device. Instead, I ended up paying the full price of the phone because Xfinity failed to process the trade-in correctly. For an entire y
Question
XB8-T coverage is very limited in my house
I started my account with Xfinity couple of days ago and after activating the router I'm getting weak or no connection if stand in my garage or in a bedroom on 2nd floor of my house. I called xfinity 800 support line and talked about the Pro account I have and the boost guarantee it offers where it
Question
•
Customer Service
Hi there, @user_f04c46 Yes, I do apologize, but that does sound like a scam call. Xfinity does not require customers to make a large upfront payment through a third-party "Apple sponsor" in order to receive a discounted monthly bill. Thank you for ch
Spam
I got called with an offer that said there was an Apple sponsor that my bill would be $70 per month if I paid $700 up front for 10 months. Was this a Spam call?
Question
Prices are crazy!
My bill went up because a promotional period ended. I called on Friday and spoke with a nice agent for an hour and a half. They found me a great plan where I keep my same service but lower the price to nearly $50 for five years.but….. No changes to my account ever happened when I call back in they s
Question
•
Billing
No Internet
I was on a plan for about $85 a month. Recently I got and email that. The amount would be increased. It was increased to $125 a month. I called and they offered me discount essentially for 60 months in which I pay $85 again and I get an additional gigabyte (from 1-2). However, when I got home from w
Question
•
Customer Service

user_eb76qo - Thank you for your feedback and for joining us here on the Xfinity Forums, @user_eb76qo. We understand how frustrating scam calls can be, and protecting our customers from fraud and cyber threats is a top priority. One of the best ways
XfinityThomasA
commented
22 hours ago
to the conversation:
0
0
Scam call?
I received a call from [Edited: "Possible malicious number"] saying they work with xfinity and were unable to port my phone number from my previous home phone company. They asked for my account and pin for my last provider. Is this a scam? I am getting mixed information. Thank you in advance for any
Question