Same story as many others. My phone arrived, I got a call that I needed to return it - it was refurbished- I returned it. I talked to legitimate Xfinity employees and told them this and no one said anything about fraud until 11 days after I returned phone. I filed a police report. I worked with your

On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un

I have received the Iphone 18 pro 1tb and 18 pro max 1tb today and also saw the return labels. Both have accepted trade-in value which i did not accept. OfferNumber:XTIP50142732551275 Trade-InDeviceDetails:IPHONE17PRO1024GB-GENERIC AcceptedOfferValue:$605.00 Trade-InOfferDate:09/12/2026 and OfferNum

I had a very frustrating experience with Xfinity Mobile. I was convinced to sign up for a mobile carrier/service that turned out to be of no real use to me. I feel like I was misled about what I was getting and ended up wasting almost half a day dealing with this issue. I spent hours talking to cust

Got a call from the number [Edited: "possibly malicious number"] saying 50% discount exiting today. To call number on caller ID. Heads up folks

I have been an Xfinity customer for multiple decades and the only thing I have learned is that they will go to great lengths to scam me. I have been charged for Netflix that I have never used and every time I request to cancel in person, through the chat assistant or by phone I am told to contact xf

I started my account with Xfinity couple of days ago and after activating the router I'm getting weak or no connection if stand in my garage or in a bedroom on 2nd floor of my house. I called xfinity 800 support line and talked about the Pro account I have and the boost guarantee it offers where it

My bill went up because a promotional period ended. I called on Friday and spoke with a nice agent for an hour and a half. They found me a great plan where I keep my same service but lower the price to nearly $50 for five years.but….. No changes to my account ever happened when I call back in they s

I was on a plan for about $85 a month. Recently I got and email that. The amount would be increased. It was increased to $125 a month. I called and they offered me discount essentially for 60 months in which I pay $85 again and I get an additional gigabyte (from 1-2). However, when I got home from w

We were promised a $100 card for signing up to the internet/cable AND $200 for opening 3 mobile lines and guess what?? WE NEVER EVER RECEIVED THEM. I went onto the incentive tracker and it shows the cards that are due to us, we never received them, I have been calling, they have been promising to se

Received a text stating my account has been sent to a collection agency, TRUEACCORD. My account is up-to-date and have never missed a payment. Checking my account there is no outstanding debt. I did not click on the link. I can only assume this is a scam. Please verify this is a scam. Thanks.

I received a voice mail that told me i was losing my 5yr discount for not responding and to call back. I called back and the guy went on to say that my discount plan had been partially funded by the government and was ending, unless i paid $600 today. I am on with Xfinity 855# to let them know.