Xfinity Community Forum

C

I fell for this scam. I was told (pressured) that to lower my bill, to sign up for xfinity mobile and get a free ipad. I did that. Then one year later, my bill went up. So I cancelled the xfinity mobile since I never needed it in the first place and

cyreneq

commented

5 hours ago

to the conversation:

0

1

U

"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

Question

C

I fell for this stupid scam too. I’m on the phone and this is so frustrating. The promotion for the lower internet with the xfinity mobile ended after a year. So I cancelled the mobile. Now I’m stuck paying for the device with no service? And higher

cyreneq

commented

5 hours ago

to the conversation:

0

U

"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

Question

I keep trying to tell my brother this is happening and he thinks it's a scam. We do get so many phishing emails telling us if we don't update we will lose our email names!!! He even called and they told him they KNOW NOTHING ABOUT IT. Is this a scam

MacLady

replied

6 hours ago

to the conversation:

0

New/Upcoming Switch to Yahoo email

With the switch to Yahoo Mail per https://www.xfinity.com/support/articles/yahoo-email-migration-overview Does anyone know what will be the new IMAP and SMTP server settings? Needed for third party email clients. I also gather that Xfinity web mail will no longer be available after the switch. Thus,

Question

Nothing but scams here

I have contacted IN PERSON (my husband went in) returned all our boxes and then canceled our cable services then CONTINUED to be billed they refused to credit us. I contacted them again and did it AGAIN a couple months later and canceled AGAIN they did NOT cancel my cable TV I then proceeded to inqu

Question

•

Billing

10

2

0

philsfan2015 Greetings! Thank you so much for using our Forums to contact us, and we are here happy to work with you today. It looks like you might have received some suspicious emails, and we appreciate you for reporting this to us. We always sugges

XfinityJorge

commented

13 hours ago

to the conversation:

0

2

receiving several email from online.communications@alerts.comcast.net

Hi. I have received a phone call and several emails 1) received a call that my caller ID showed was from Xfinity and it left a 3 minute voicemail but no message 2) received multiple emails from online.communications@alerts.comcast.net 4 updated service orders/order confirmation 2 Peacock subscriptio

Question

U

@user_4q0bpc wow exactly what happened to me. I had to look at it twice was that me writing this? They are scammers for sure I contacted Comcast headquarters to file a complaint I told him I’m gonna speak to A Loyer that I’m suing them.

user_7prjda

replied

21 hours ago

to the conversation:

0

U

Filing a complaint

I have been trying to figure out who to file a complaint with the last two days. Had to worst customer engaement experience and I'm ready to take my business else where. I feel like the customer service here is gettig worse and worse.

Question

Greetings @user_98ksho, thank you for taking the time to detail your recent experience. In today's world we are only seeing more and more scam calls daily. The article below is great resource to read through to make sure that you and everyone you kno

XfinityJustinM

commented

24 hours ago

to the conversation:

0

U

Urgent: Scam Incident Involving Impersonation of Xfinity Representative — Concern About Possible Internal Access

Dear Xfinity Support Team, We were scammed about 2–3 weeks ago by an individual pretending to be an Xfinity representative. During the call, the person claimed to be helping us with a 5-year fixed-fee subscription plan and even made a payment covering one month of our premium on our behalf. Shortly

Question

U

Urgent: Scam Incident Involving Impersonation of Xfinity Representative — Concern About Possible Internal Access

Dear Xfinity Support Team, We were scammed about 2–3 weeks ago by an individual pretending to be an Xfinity representative. During the call, the person claimed to be helping us with a 5-year fixed-fee subscription plan and even made a payment covering one month of our premium on our behalf. Shortly

Question

•

Customer Service

19

1

Hello @CasaFenice thank you for visiting Xfinity Community Forums with this inquiry. Is this a discount you are currently receiving as a promotion? If so please send us a direct message with your full name and service address. If this is not

XfinityEva

commented

1 day ago

to the conversation:

0

“We have removed your 50% discount…”

Same for us. Just received the same call.

Question

I received a call and voicemail from "Comcast Xfinity claiming that me "50% discount" is being revoked. ... Such calls, texts, and emails are usually from scammers, especially if you are asked to pay in advance, by gift card, or with

BruceW

commented

1 day ago

to the conversation:

0

U

Comcast Xfinity Scam Call?

I received a call and voicemail from "Comcast Xfinity claiming that me "50% discount" is being revoked. The incoming number was [Edited: "Malicious Phone Number"]. Please confirm that this is a scam.

Question

Accepted Solution

Hi there, @user_g25w5s Thank you for reaching out! I definitely understand your concerns with all the scams that are going on now. Yes, Xfinity email is legitimately transitioning to Yahoo Mail, and the banner you saw is not a scam. The transition fo

XfinityRichard

commented

1 day ago

to the conversation:

0

U

Email migration to Yahoo?

When I logged into my Xfinity email, there is a large banner covering my access that states that Comcast email is switching to Yahoo. This seems like a scam and I would like confirmation that this is actually happening.

Question

U

Accepted Solution

Email migration to Yahoo?

When I logged into my Xfinity email, there is a large banner covering my access that states that Comcast email is switching to Yahoo. This seems like a scam and I would like confirmation that this is actually happening.

Question

•

Email

30

3

0

Is this email a scam or legit that I received? ---------- Original Message ---------- From: ✅CUSTOMER SUPPORT <[Edited: "Personal Information"]> To: "[Edited: "Invalid Email Address"]" <[Edited: "Invalid Email Address"]> Date: 10/2

mayfletcher

commented

1 day ago

to the conversation:

0

U

scam email

Received 2 emails from Comcast Pertaining to closing old versions of mailbox. Is this a scam?

Question

U

Accepted Solution

Comcast Xfinity Scam Call?

I received a call and voicemail from "Comcast Xfinity claiming that me "50% discount" is being revoked. The incoming number was [Edited: "Malicious Phone Number"]. Please confirm that this is a scam.

Question

•

Customer Service

17

2

0

U

SCAMMED our of our device and Comcast doesn't give a rip about it

We had never heard of this scam until it happened to us. As we were experiencing issues as we attempted to activate my husband's new iPhone 17Pro, we got a call from a representative from Comcast. The caller dialed from an Xfinity number (spoofed, cleearly we see now after researching), saying that

Question

•

Devices

9

1

0

U

2 months after changing to Xfinity, I have been 3 days without internet service for the second time....

Hello, I have been 3 days without internet service and looks like it will be 4 or 5. It is impossible to get anyone on the phone to see what the issue is. The only option is chatting with a virtual assistant, which is not a real person. Now my question is: will I be refunded all the time without ser

Question

•

Customer Service

22

1

0

U

Xfinity has AWFUL customer service! They dug through my yard to access the line for a new home and they accidentally cut my sprinkler system wires. They dug in 6-8 places so there was no way to know where the cut was. I called customer service

user_6fdijf

commented

2 days ago

to the conversation:

0

1

U

My honest review

Never in my life did I think I’d be making a post here, but here we are. For the amount of money Xfinity charges, the service, customer support, and infrastructure should be far better. What you offer right now is a complete joke. Outages every single day, sometimes lasting 3–6 hours, and yet you st

Question

Closed

Using Xfinity Call Guard (Answered)

Xfinity Call Guard is available for no cost to Xfinity Mobile customers enrolled in the Premium Unlimited data plan. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls. Note: Ensure you're using the latest version of the app for the best experienc

Articles

•

Xfinity Mobile

5

0

Hello @user_cpswjq , Thanks for leaving a post. What website online did you go to? This sounds like an ad online or some other scam. We have no connection to a company called Just Answer. I would recommend reporting it to the bank or card company.&nb

XfinityMatthew

commented

3 days ago

to the conversation:

0

U

Just Answer scam

I went online to report an outage of my internet and was sent to the Just Answer support. There site made me submit a credit card payment of $#5 (listed as fully refundable. I submitted the charge on my credit card and was then connected to a technician. The technician said I had area outage and tol

Question

U

Just Answer scam

I went online to report an outage of my internet and was sent to the Just Answer support. There site made me submit a credit card payment of $#5 (listed as fully refundable. I submitted the charge on my credit card and was then connected to a technician. The technician said I had area outage and tol

Question

•

Customer Service

12

1

0