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Xfinity scams veterans
I am a 68-year-old Vietnam veteran with a plethora of medical problems including a life-threatening prostate issue, COPD and a heart condition and no less than 40 times the people at Xfinity have been informed of this by myself my social worker my doctor and my veteran service officer. Every time in
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Customer Service
I have contacted Xfinity about this in the very beginning, I'm the person who started this whole post. I was contacted by someone who seemed like they were part of some security assurance team for Xfinity and he sounded like he was taking this seriou
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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why is this - Received wrong phone scam call from [Edited] - still going on?
this has been going on since at least 2024 (search on the forum post with that title). I did the same - tried to upgrade my iphone with xfinity over xfinity.com logged in chat, get a new phone delivered today (it was less than 24 hours from the upgrade chat). phone shows up via fed ex, i leave the e
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Customer Service
Xfinity Internet is lousy. Termination triggered $170 early termination fee that was never explained when you sign up.
Xfinity is deceptive and most unprofessional. When I signed up for internet, they never mentioned early termination fee. Internet service is lousy and customer service unhelpful. When you call to dispute, they are u sympathetic. Worse customer service in store and over the phone. When I was in the s
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Billing
I bought the iPhone 17 pro max and got delivered to my house. The phone box was opened and got a called right away that I had received a refurbished phone. I called xfinity to confirm the situation and got transferred to another department which the
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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I am now part of the group of people who got scammed and didnt even want the ipad
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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They acted like they helped me bring down the cost of my plan “as a favor” for the issues I had with my internet. They completely changed my services!!! Scam! Don’t trust them. They’re outsourcing service - and it’s terrible.
Plan Changes
Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it
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After 3 days of having the used iPhone and a $200 deposit they told me they would replace it. I can’t make area code calls with 800 or 518, I don’t know what else could be wrong with the phone. Now they want me to pay $600 for a defected phone before
Phone Replacement Policy Inconsistencies - Please help!
I am trying to get a claim filed for a phone replacement under one year of service. I have different reps telling me different things about making payments for me to even be eligible to file the claim. The first rep told me I couldn't file because the warranty. The second rep said I could file but a
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FALSE ADVERTISEMENT
I was completely scammed into a supposed “deal” for internet and mobile line. After agreeing to said deal, I find my statement is much higher than what was discussed with their agents claiming “no such deal exists” despite it being one click away in my conversation history with them. Just to add to
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Customer Service
Appalling Support Experience: Upselling and Security Red Flags During Pixel eSIM Request
I am writing to express my absolute disbelief at the "support" I received over the last 24 hours while trying to perform a simple eSIM activation for a new Pixel phone. What should have been a 10-minute technical process turned into a day-long ordeal involving aggressive upselling, unnecessary credi
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Customer Service
Hello, @Annabelle2. I am sorry to be the bearer of bad news, but this was a phishing email, and the link you clicked was likely a fraudulent site designed to steal your login credentials. While it is true that we are currently migrating @comcast.net
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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CUSTOMER SERVICE REP STOLE FROM ME!
I called xfinity bc my normal bill is 95$ it went up to 107$ bc they said I went over my data. When I called to see why and what I can do about my bill the man I spoke to said he could give me a discount and drop my bill to 90$ but I “had to pay it today” I agreed to the 90$, he sent me a form to fi
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Billing
It's insane. I registered for 1 gig $50 monthly for 5 year deal they had in December, and after 1 month it suddenly got raised to ONE FIFTY PER MONTH WITH NO WARNING. What kind of Indian scam is this? What happened to locking to 50 dollars for 5 year
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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Accepted Solution
LoL.... don't you know? This is how Xfinity rolls.... it incentivizes agents to up-sell any way possible. Agents desperate to meet their numbers will basically try every trick in the book. Its almost akin to scamming... You just have to be ver
Shady practice from online customer agent
I had a chat online with a customer service agent, asking about internet service plan options. As an existing customer, I was given a couple of speed tiers with optional a new phone line bundled for free. To continue setting it up, the agent asked me the IMEI of my phone (factory unlocked Moto G Pow
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I'm also having an issue with the $200 gift card. When I signed up with Xfinity the gal said I'd get it after 90 days. Repeated the offer to the gal to make sure & she repeatedly stated YES I would get the card after 90 days. 90 days have come an
200 Dollar Pre Paid Promotion (SCAM)
Anyone else not receive their 200 dollar gift card via a promotion? I signed up for fiber internet and it was a part of my plan. My rep said after 3 successful payments, a 200 dollar pre paid gift card would be sent out to me. I have yet to hear a response from Xfinity, my rep I reached out to, and
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Pl. block and report as scam - [Edited: "Invalid Phone Number"]
Report a Scam Number [Edited]
Received a call from Xfinity asking me the social security numner , debit card, and they have all information [Edited: All Caps]
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Don't even get me started. I received a notice about adding a 2nd line "on them" for 12 months i called to be certain this was true 3 times before I committed. Low and behold, I was charged. I called when I got my bill. They said this an
Not receiving promised promotional rate
I am having trouble receiving the promotional rate I was promised. I spoke with customer service on September 9, 2025, and they enrolled me in the xfinity mobile promotion of $20 total for our two lines of unlimited, for one full year, with confirmation [Edited: "Personal Information"]. However, I k
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Hello, @user_3hbugz! Thank you for reaching out here about the call. @BruceW is correct that it is a scam. The team and website they listed are the correct team to report this to. There is also an alerts page on that same website that shows any scams
Low Modem Security
I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?
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They broke my trade in phone so they didn’t have to give me the credit
I’ve had nothing but problems since I switched to Xfinity mobile. The chatty on top is when I sent my old phone as a trade in & received it back in the mail FOUR WEEKS KATER ABSOLUTELY SMASHED. I packaged it PROPERLY. I was supposed to get a $500 credit!!!!! Never got an email saying the condition o
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Devices
I agree. After an hour of trying to activate my Xfinity Platinum free Peacock offer with several different devices including through the Comcast cable box, it was not available anywhere. A true bait and switch scam.
Chuckster51
commented
19 hours ago
to the conversation:
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Xfinity Peacock “Included Benefit” Is a Total Scam
Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H
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