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@XfinityJeffB Send you a direct message??? The point is... when you sent the original email it was inexplicable. Read this comment thread! Why would I send you a direct message? It seems to me the email should have simply said: "You have more tha
[Action needed] Move your Xfinity service to your supported modem
I received an email (see below) from Xfinity today asking me to take action by removing an old cable modem on my account. There is no option to remove a cable modem on the website or Xfinity app. How do I resolve this? email: Switch to your supported modem today You have more than one modem on your
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Repeated call from possible scam number [Edited]
Repeatedly getting calls from this number. No voicemail left. Probable scam or bot. [Title Edited: "Possible Scam Phone Number"]
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Customer Service
Trade in that never happened
November 2025, we went into the store and did a Trade in for three phones to get four phones. The trading process went smooth in the store. They told us we couldn’t Leave the phones in the store. We had to ship them back. We waited for the shipping information that never came couple months later we
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Devices
An Xfinity agent talked me into a free Iwatch telling me repeatedly, over 6 time, that there is not a monthly charge with this IWatch. After I accepted the offer I googled to find out he lied and there would be a monthly cost and that this is a s
Request to Escalate to Executive Customer Relations/Executive Resolutions
I am requesting immediate escalation to Xfinity Executive Customer Relations/Executive Resolutions regarding a serious unresolved billing dispute. I have exhausted ordinary customer-service channels, and multiple representatives have acknowledged the underlying issue but have refused to resolve it.
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The Scammiest Company I have EVER Dealt With
When I originally signed up through a 3rd party my internet bill was $10 more than it should have been. I called trying to get that resolved and was promised a call back that never happened. For the next few months I would call xfinity regularly asking for them to lower my bill, and every time I was
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Billing
Good afternoon @user_nka6sl, Thank you for reaching out to us here on Xfinity Forums about the modem email you received. I can defiantly understand the worry because scam emails happen all the time. Here at Xfinity we do send out emails if a modem
modem replacement
I received an email from Xfinity saying I need to replace my modem with a compatible device so that my connection is secure. Is this really from Xfinity or is it a scam?
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Can we all get together and file a class action suit about this scam ??
Apple Watch SCAM!!!?
I was changing my internet. Was offered a year of free cell phone. Then they said you also get a free Iwatch. I am now paying for this watch. This thing feels so scummy. This was over the phone with someone I could barely understand telling me I can get a free watch. This can't be legal. I will be l
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Terrible trade in experience
I’m still going through a terrible trade in. I was lied to the entire time , 6 hours on the phone . This last time I was on over an hour assured they would email me instruction once again to return my phone because it had find my iPhone turned off even though they returned it telling me it was not.
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Devices
modem replacement
I received an email from Xfinity saying I need to replace my modem with a compatible device so that my connection is secure. Is this really from Xfinity or is it a scam?
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Customer Service
I received one of these emails as well and I do not have more than one modem. I thought it was a scam so deleted.
more than one modem
got this email from xfinity. makes no sense. i have only one modem... I try to chat with someone and it's just an ai assistant on a loop. no way i'm calling to be on hold for 2 hours. so what [Edited: "Language"] does this email mean? "You have more than one modem on your Xfinity account, including
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$500 discount off new phone is a scam
I'm going to file a complaint with FCC if someone doesn't allow me to purchase 2 phones on the payment plan. I have spoken to 8 agents that have given me various excuses a to why it won't go through, even though my credit score is over 800. The offer for the 500 off a new phone is a scam.
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Devices
Good Morning, @Anonymous Unfortunately, yes, those are major red flags for a scam. A legitimate Xfinity refund or account credit would not require you to download an international money-transfer app like WorldRemit or LemFi. Please stop communicating
scammer posing as comcast
sent an email about unavailability of Britbox on free this week...Got a phone call claiming to be Comcast. Had me download 2 apps on phone: World Remit & Lemfi his name is Keven [Edited: "Personal Information"] phone number claimed he was going to send me compensation for not being able to get Britb
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scammer posing as comcast
sent an email about unavailability of Britbox on free this week...Got a phone call claiming to be Comcast. Had me download 2 apps on phone: World Remit & Lemfi his name is Keven [Edited: "Personal Information"] phone number claimed he was going to send me compensation for not being able to get Britb
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Customer Service
Return Phone Scam/ Unreliable Customer Service
Okay, this is a lot, but please read through because I desperately need to know if anyone else has experienced something similar. I am having the absolute worst time dealing with Xfinity and Assurant. Part 1: Xfinity and the phone theft On October 11, I purchased a new phone at an Xfinity store. It
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Customer Service
Same thing happened to me, i noticed it yesterday. Called and the lady tried to tell me that i was being charged Netflix do the NEXT month on top of the one from last month. Then she proceeded to tell me that i would still be charged next month. This
Repetitively charged for a Netflix account I don't own
I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances. April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again a
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FORMAL COMPLAINT -- told iPad was free, then charged for iPad and mobile service; canceled service and still being charged
This is a formal complaint about a series of unauthorized charges going back to Jan. 2025. I didn't want the iPad or the mobile service for it. I don't use the line, have never used it, told the agent that on the phone, and they assured me over and over that the iPad was free and accepting it would
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Plan
iPad scam
I like a lot of others fell for the iPad scam. I tried to lower my internet bill and ended up with a "free" iPad, which was sold as just a $50 activation fee. I am now on a 36-month contract I never agreed to, and it's made my overall bill 20% more expensive. When you use the online chat, you get pa
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Billing
Free ipad scam.
I am getting charged for this (free ipad) and now it is no longer in my account that I have no access to but I am still getting charged? I've reached out many times to support and they keep telling me to ignore it as they still charge me. Has anyone dealt with this? and what did you do to fix it?
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Devices
Agree, multi view is absolutely a scam. It never works. There is a host of college football games on Saturday mornings but no multi view??? F'in joke. Researching streaming services, can't wait to cut the cord!
Issues with Multiview
Multi view appears useless in Chicago area. I have tried to access it 10 to 12 different times with no games ever being available to multiview. I thought tonight with five college football games, two major league, baseball games and tennis at the U.S. Open Maybe there would be something available bu
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user_uzgq9i That isn't a number I recognize, but any time we reach out to a customer we would leave a message for anything important. If there was no message left it likely wasn't one of our reps trying to reach out to you. Please keep in mind as wel
XfinityEricB
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Repeated call from possible scam number [Edited]
Repeatedly getting calls from this number. No voicemail left. Probable scam or bot. [Title Edited: "Possible Scam Phone Number"]
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