Xfinity Community Forum

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scam update

received a call yesterday, Monday, 3 August 2026, identified as Comcast @[Edited: "Unverified Phone Number"]

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Customer Service

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I, too, had the exact same issue with a representative who said he was an Xfinity employee but wanted me to switch to att&t because they were partners for internet. They ALMOST got me! But thankfully, I figured out the scam in time. They are ruth

user_1atrwx

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22 hours ago

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Agent Name "James" encouraged me to switch to AT&T

Ive been a customer for over 10 years and always cringed at the idea of calling into for support since I always get pass to people who try to sell me something instead of helping me with what I am asking for. After the agent named "James" wasted my time for 30mins I kindly asked for a manger or supe

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Horrible experience

I am not one to go out of my way to make a big fuss of anything. I just fix the problem and move on but xfinity mobile is a scam!! I switched to verizon since march and canceled my xfinity account since then. I have been charged including today three different times for a closed account!! First they

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Plan

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Security leaks

⭐☆☆☆☆ (1 Star) My experience with Xfinity Mobile has been extremely frustrating. I spent hours on the phone with multiple representatives trying to resolve an issue with phones that were returned to Xfinity. One representative confirmed they had been received, but every representative afterward acte

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Devices

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I have also received the same exact message. Is this legit or not? It says that we have only 7 Days in order to do this update. Is this an actual update or is this a scam? I see on here that some people are stating this is a scam and then others are

Lauraloo22

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2 days ago

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Firmware Update

Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob

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Apple Watch scam

don’t fall for these Apple Watch scams they just got me today and I wanted to cancel the order after 3 hours and they said it was to late. This company is absolutely a joke im canceling all my services.

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Devices

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Unjustified price increase

I got an email saying they got a cancellation request, which I never sent, so I called to tell them I hadn't submitted one. The agent reinstated my service, but the price was higher. I told him I wanted to go back to my old contract since I hadn't submitted a request. I'm really upset because I didn

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Customer Service

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To be honest your reply is an instance of the problem. I’m not asking for a refund or any special treatment; I’m sharing information: a real end to end experience and pointing out how a step in that workflow exposes xfinity customers to scams (and b

user_j146br

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5 days ago

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Constructive Feedback on Support User Experience

Good afternoon Xfinity; I wanted to take a second to leave some constructive feedback on my experience with Xfinity support. Briefly, my internet was down this morning. I work from home, so this is typically a major problem when I don't have Internet during business hours. I work in technology and d

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They are the absolute worst, I spent days and countless hours all I wanted was my bill lowered since if been with them over 25 years. They lowered my bill alright, they shut my cable off as well, I repeatedly asked them if everything was going to sta

user_e0r2si

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6 days ago

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The nightmare of my day

I am in absolute awe of how horrible my experience was today! Honestly, I saw on my Xfinity app that there was new mobile services available, my idiot of a self, thought I could contact Xfinity chat customer service and literally just ask if the new mobile promotion would save me any money. That was

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Hello user_bbmmdm, we do catalog any phishing scam attempt reported to us via our Latest Cybersecurity Alerts. You can check these to see if the messages you've received match certain details, or report new cases to us.

XfinityAlfonso

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6 days ago

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phishing

From Customer service Comcast/Xfinity Dear user, Our Security and Privacy Policy and Terms of Service were modified last month. Please be aware that on JULY 6th, 2026, the Comcast/Xfinity email system's legacy versions will be decommissioned. You will need to accept the new Terms of Service before J

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... I got to a screen that wanted back -up account info (email and phone) and one that wanted billing info ... That's a scammer's trap! Any information you gave is compromised. The "click here to accept new terms and conditions" email is a long stan

BruceW

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6 days ago

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access email

I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali

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Constructive Feedback on Support User Experience

Good afternoon Xfinity; I wanted to take a second to leave some constructive feedback on my experience with Xfinity support. Briefly, my internet was down this morning. I work from home, so this is typically a major problem when I don't have Internet during business hours. I work in technology and d

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Customer Service

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I believe they said 8-4-26. After the first fraud ticket was submitted last week, someone from cybersecurity called me and after going through everything he said it wasn’t his problem, tried to transfer me, then I got hung up on and the ticket close

user_0to20e

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7 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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Here are the basic details of the story. I upgraded my phone to the iPhone 17 pro max. It got delivered to my home a couple weeks ago. Shortly after receiving the phone on my door step, we received a phone call from someone impersonating someone from

user_0to20e

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7 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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Hello. I have created 4 shipping tickets and now 2 fraud tickets. I was just on the phone with the CSA yesterday. Apparently, they filed the second fraud ticket yesterday but the first one got closed without anyone ever speaking to me about the issu

user_0to20e

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7 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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Customer Service

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Xfinity scam

Got an email from Xfinity

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Email

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Ive been waiting 10 months which is way passed the 4-6weeks. I can forward you all information necessary. Taneeka reached out and said "After completing a review of your account, I confirmed that a billing error resulted in charges being applied for

user_4rc8kg

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7 days ago

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Taneeka S. Escalation Specialist

So I have been going back and forth on my case for almost a year now. when I finally get someone who could help (so I thought). Enter Taneeka S. Escalation Specialist she was helping me out with my account she emailed me this "After completing a review of your account, I confirmed that a billing err

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XFINITY POOR INTERNET SERVICE

Xfinity has a mediocrity internet service i work from home on my computer and make loss income , every 3 days have some issues , some emergencys , something its wrong and take hours to fix the service, if you not ready to sale good service why need to scam people dont come and offering something you

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Customer Service

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Hello, @user_vh0qo5 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'm glad our wonderful Forum expert @EG was able to bring this concern to my attention. I completely understand the concern if your

XfinityJustinC

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8 days ago

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Hacked modem

So it's going to sound crazy. Some teenagers and adults have somehow hacked my modem and have full access to cameras and emails. I keep getting a loop saying I need to update phone then xfinity app always loops back to ema I can't get into now. Help

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