November 2025, we went into the store and did a Trade in for three phones to get four phones. The trading process went smooth in the store. They told us we couldn’t Leave the phones in the store. We had to ship them back. We waited for the shipping information that never came couple months later we

When I originally signed up through a 3rd party my internet bill was $10 more than it should have been. I called trying to get that resolved and was promised a call back that never happened. For the next few months I would call xfinity regularly asking for them to lower my bill, and every time I was

I’m still going through a terrible trade in. I was lied to the entire time , 6 hours on the phone . This last time I was on over an hour assured they would email me instruction once again to return my phone because it had find my iPhone turned off even though they returned it telling me it was not.

I received an email from Xfinity saying I need to replace my modem with a compatible device so that my connection is secure. Is this really from Xfinity or is it a scam?

I'm going to file a complaint with FCC if someone doesn't allow me to purchase 2 phones on the payment plan. I have spoken to 8 agents that have given me various excuses a to why it won't go through, even though my credit score is over 800. The offer for the 500 off a new phone is a scam.

sent an email about unavailability of Britbox on free this week...Got a phone call claiming to be Comcast. Had me download 2 apps on phone: World Remit & Lemfi his name is Keven [Edited: "Personal Information"] phone number claimed he was going to send me compensation for not being able to get Britb

Okay, this is a lot, but please read through because I desperately need to know if anyone else has experienced something similar. I am having the absolute worst time dealing with Xfinity and Assurant. Part 1: Xfinity and the phone theft On October 11, I purchased a new phone at an Xfinity store. It

This is a formal complaint about a series of unauthorized charges going back to Jan. 2025. I didn't want the iPad or the mobile service for it. I don't use the line, have never used it, told the agent that on the phone, and they assured me over and over that the iPad was free and accepting it would

I like a lot of others fell for the iPad scam. I tried to lower my internet bill and ended up with a "free" iPad, which was sold as just a $50 activation fee. I am now on a 36-month contract I never agreed to, and it's made my overall bill 20% more expensive. When you use the online chat, you get pa

I am getting charged for this (free ipad) and now it is no longer in my account that I have no access to but I am still getting charged? I've reached out many times to support and they keep telling me to ignore it as they still charge me. Has anyone dealt with this? and what did you do to fix it?

I am getting messages from Xfinity telling me to update my Comcast email account or I will no longer be able to access it. Is this a scam or is this true