Xfinity Community Forum

user_hhy9k1 Hello and thank you for reaching out via our Xfinity Community Forums. I can see why that would make you uneasy, and you did the right thing by being cautious. In some cases, Xfinity Mobile may ask for information like your SSN to verify

XfinityChristy

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3 hours ago

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Possible scammer impersonating Xfinity Assistant

I was using Xfinity Assistant to ask some questions. At the end, they offered me a free mobile line for one year. They soon sent me to a website that demanded my SSN. They said it was to verify it was me, and Xfinity would never see it. That makes no sense. Making sure it's me is what the 6-digit co

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Possible scammer impersonating Xfinity Assistant

I was using Xfinity Assistant to ask some questions. At the end, they offered me a free mobile line for one year. They soon sent me to a website that demanded my SSN. They said it was to verify it was me, and Xfinity would never see it. That makes no sense. Making sure it's me is what the 6-digit co

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Customer Service

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Xfinity internet deals

"Xfinity Internet Deals is a scam. If you have an issue with your internet, make sure you are on the real Xfinity website before you talk or chat with an agent. I'm surprised that they could actually send me an OTP through the real Xfinity text thread. It seemed so legit until he started forcing me

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Customer Service

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Once again I am platnium level member. The ad prior to running said that there would be a new benfit daily. Nothing about tier levels. That said once again even if you say this is for this tier and this for that tier each level should have a new benf

user_590d8o

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24 hours ago

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Daily customer appreciate rewards

This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o

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Good for you for getting screenshots, that has been my biggest problem—I didn’t take any screenshots of them telling me the iPad is completely free, no strings attached, and they don’t store their chat logs for very long so by the time I realized I

user_tnq5z2

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2 days ago

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Free iPad scam

I wish I would’ve thought to do a simple google search for “free iPad Xfinity” while I was chatting with an Xfinity agent last August who persuaded me to accept this offer. I would’ve seen the countless reports of other people getting duped in the same way, but didn’t think to do that because up unt

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That’s so insane. They are doing the same to me and I have multiple screenshots of them saying the iPad is free and now suddenly it’s not free and they claim o have an inactivated mobile like which I told them I didn’t need. This whole company is suc

user_83b4ns

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2 days ago

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Free iPad scam

I wish I would’ve thought to do a simple google search for “free iPad Xfinity” while I was chatting with an Xfinity agent last August who persuaded me to accept this offer. I would’ve seen the countless reports of other people getting duped in the same way, but didn’t think to do that because up unt

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Unprofessional agent refused to let us rate her

August 24th at 8:02 I was on the phone with a female agent regarding moving and turning my wifi back on. For a hour straight the agent talked in circles trying to convince us our “motor” didn’t work and we’d have to buy a new one and pay for someone to come out to fix it, after trying to upsell me m

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Customer Service

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Xfinity mobile scam

I switched from Verizon over a year ago. I went directly into the store and spoke to two separate employees. I was paying over $120/mo with Verizon and I wanted to make sure that my price would never be that high. The two employees both reassured me that the price for 2 lines was 30/mo for the entir

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Billing

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They are currently scamming me as well. Beware I will never accept anything free from them again it has been nothing but a hassle and they are charging me for watches I don’t have.

user_stsyu1

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3 days ago

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Iwatch frim xfinity is a scam

Unfortunately i also fell in this scam. But I am within 14 business days. I activated return process within a day of receiving because the esim inside the watch was not working. The xfinity guy tried for 2 hours and gave up. He was trying to charge me 35 dollars for return but ultimately he agreed t

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Xfinity Support - Trying to Cancel Account

I am beyond frustrated with Xfinity. I canceled Xfinity's cable and internet service at my home since I was moving back on 6/22/2026. I received the confirmation email and also spoke with a live human being and then also returned all of my cable boxes / equipment. I assumed everything was done but X

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Billing

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Xfinity has been nothing but a hassle

I had a terrible over all experience. I had trouble trying to get internet installed because the closest pedestal was damaged. The tech came out, did the install and hooked it up to the next closest. He left the cable unburied saying he'd come back when the pedestal was fixed, hook us up to the new

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Billing

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The app CONSTANTLY freezing on a samsung TV in a bed room. All other streaming apps work flawlessly. This TV is about 20 ft from the Router in my case, Comcast will NEVER take responsibility for anything. It is the a horribly coded APP not you

jgo304

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5 days ago

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Xfinity stream app freezes every night at 9:04 pm on my Samsung TV and also periodically at other times.

We had an Xfinity technician come and he checked out all our connections about 6 months ago and it still occurred the day he left and continues on to today. (He did not seem to target in on that only the Xfintity Stream App was freezing. I deleted the app and restalled it. Other apps (e.g., Netflix,

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Received a postal letter saying we need to visit comcastupdate.app and download a Gateway update

We received a USPS delivered letter saying our gateway "is affected by the FCC Secure Equipment Act" and saying we have to visit comcastupdate.app and download an update. I figure it is a scam but want to verify it officially before submitting it to the USPS Postal Inspector office.

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Customer Service

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Accepted Solution

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Billing issue

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

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Billing

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Xfinity is knowing for doing wht they want and not what they promise

I received a payment arrangement on Monday for August 29th now my phone is off completely even with the payment arrangement. It’s giving scam a lot lately . When I call in they talk in circles and give [Edited: "Profanity"] answer but I will be reaching out to a few federal consumer protection agenc

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Billing

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phone call then email from "xfinity" saying hacking attempt

We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr

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Customer Service

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Live Chat Scam

I was using the live chat through the xfinity app to add an Apple Watch to my account. I have used this chat option only once before and all seemed to go well. Today, they sent me a texted code, link, and email. All links sent to xfinity website so it seemed secure. However later in the chat he bega

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Customer Service

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Sorry to hear this. I know it all too well. My local sheriff offices did investigate the case with FedEx. It is a group from Pakistan that is gaining access to the mobile companies and then create the scam from there. Xfinity tried to tell me that my

user_0to20e

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10 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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At some point Xfinity needs to know that this is a reoccurring issue and do something about it. No one asked for this to happen to them. These scammers are getting the information from somewhere. This is a serious matter and needs an immediate resolu

user_62ymcz

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10 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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This is what I am currently going through but I have been dealing with this for going on a month and a half. I have been given the run around by xfinity and was told that I would still be liable for the phone even though I did not ask to be scammed.

user_62ymcz

commented

10 days ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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