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A continued run around with lots of deflection and no action and the Waitlist scam
As you all know Xfinity is the absolute worst with taking action and coming up with solutions. They simply train their staff to deflect, deflect, deflect. We are still without cable and they keep blaming other parts of the organizations but they promise us a technician should be able to come out in
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Customer Service
speak to live person to understand internet promos
My internet promo is coming due. I have 300 speed and am happy with it. Contacted instant chat today. new promo is $55 including one year included mobile. I explained to rep I don't want mobile as I have had Xfinity mobile and was displeased. I then asked for his best price--$55 per month without on
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Your Home Network
I am extremely unsatisfied with the service! I had an issue with my internet and the staff was more concerned with selling me additional products than resolving my issue. I was unable to set up my personal install due to no signal. I &
Complaint
I would like to file a formal complaint. Xfinity came to my address to service a separate apartment. They cut MY cable wire and I have been told to wait until morning for a tech to repair it. This is now the second time since I’ve had Xfinity that this incompetent mistake has occurred.
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Feedback
Chat agent was Deepanwita on August 9, 2026 Agent didn’t solve problem. They said several times the refresh was working and would be over in a few minutes and it never was. Agent said my TV box wasn’t working but all other tvs in the house were working except for the one I was calling about Agent sa
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Customer Service
Replacement for defective box
The issue is that it keeps rebooting and changing the channels on me I've spoken with technical support I've spoken with Representatives at the 1-800 Xfinity number I cannot seem to get any service out of them so I'm coming here. They're trying to scam me into agreeing to a new contract saying it's
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Customer Service
I was scammed!!
I am writing on behalf of My 92 year old father walked into an infinity store to inquire about his bill when he was scammed into a mobility line contract with a “free” iPad. I was not informed about this until recently when I attempted to unlock the iPad. I was not successful following the direction
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Plan
@XfinityEva wrote: "... If you want to make sure this is a real email you can check the sender ..." Unfortunately that is incorrect. Scammers can and do fake their email "From:" addresses. A bad address guarantees that the email is a fake, but a "go
live representitive
How do i get to speak to a live representative about yahoo mail activation. I keep getting spam emails: Comcast@/XFinity 2026 Dear Valued Customer, Last month, we informed you that the previous version of our Webmail would be suspended effective August 10th 2026, due to recent changes in our partner
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Change from Comcast to yahoo
I know I still have a Comcast address but I can’t remember if I changed to yahoo. We have been scammed by someone impersonating Xfinity before. I don’t think I changed my account to the yahoo account because there is nothing on my email since yesterday. Please help me with this issue.
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Customer Service
I have tried deleting any associated email address I could think of. Still no luck. I don’t have the “help & more info” button to unlink my accounts. I tried the app on my phone as well. One big scam this is.
Unable to Activate Peacock Subscription Included in Xfinity
Every time I go to activate my “free” peacock subscription it says “ Your Xfinity account is already linked to another Peacock account.” I have exhausted every avenue trying to resolve this with NO progress. I have chatted with agents on both xfinity and peacock online. I have called agents on the p
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Unable to Activate Peacock Subscription Included in Xfinity
Every time I go to activate my “free” peacock subscription it says “ Your Xfinity account is already linked to another Peacock account.” I have exhausted every avenue trying to resolve this with NO progress. I have chatted with agents on both xfinity and peacock online. I have called agents on the p
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Xfinity Stream Website
Worst provider ever and biggest scammers
My experience with Xfinity has been one of the worst I've ever had with a company. When I traded in my phone, I was promised a $1,000 trade-in credit toward my new device. Instead, I ended up paying the full price of the phone because Xfinity failed to process the trade-in correctly. For an entire y
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Customer Service
free smart watch scam FILING A COMPLAINT WITH FCC
Amazing to see how many people have been SCAMMED by Xfinity for the "FREE SMART WATCH". I have wasted 3 days on the phone with them. EACH time I must explain the problem EACH time the "rep" says the same thing! We Bought 2 iPhones in February, and the promotion was a "free smart watch" only pay $10/
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Devices
I completely understand, @Lauraloo22! I got a spoofed call today and the bad actor said they were from Xfinity trying to get me to enter my information. Luckily I knew that was fake right away. They are getting better and better! This is our Service
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob
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Thanks for reaching out about the message, @Lauraloo22. @BruceW is one of our super knowledgeable contributors. They are correct that this is a scam. As stated, we do not send to a Google address and we send new firmware automatically in the overnigh
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob
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@user_irgfy5 It's a scam. Comcast@/XFinity 2026 <----- Not valid; why is the @ sign there? Xfinity is not XFinity. Always watch for spelling and typographical errors. XF1N1TY/Mail <----- Xfinity is not sp
Xfinity email ending - is this scam or real?
I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f
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Community Best Answer
Hello @JR63 👋 I know how prevalent scam and phishing emails are nowadays, so your concerns are valid! The email you outlined certainly doesn't sound like the kind of lanaguage we'd use oursleves, so anytime you feel as though you've received an emai
Email transition
Another scam? July is already passed but just received today. Sorry, I cannot get rid of the box. ———- 🔴 Security & Privacy Enhancements for Your Comcast Mailbox 1:27 PMXfinityEmailAlert! Dear User, We recently informed you about upcoming changes to our Terms of Service, Security Policy, and Privac
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Community Best Answer
... just received today ... The link leads to a scammer phishing site which asks you to enter your login information, and might also ask for financial info. "Update" emails that have any sort of "do this or lose your access" demand are almost always
Email transition
Another scam? July is already passed but just received today. Sorry, I cannot get rid of the box. ———- 🔴 Security & Privacy Enhancements for Your Comcast Mailbox 1:27 PMXfinityEmailAlert! Dear User, We recently informed you about upcoming changes to our Terms of Service, Security Policy, and Privac
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Community Best Answer
Email transition
Another scam? July is already passed but just received today. Sorry, I cannot get rid of the box. ———- 🔴 Security & Privacy Enhancements for Your Comcast Mailbox 1:27 PMXfinityEmailAlert! Dear User, We recently informed you about upcoming changes to our Terms of Service, Security Policy, and Privac
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scam update
received a call yesterday, Monday, 3 August 2026, identified as Comcast @[Edited: "Unverified Phone Number"]
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Customer Service
Hello @user_k93i5o, thank you for taking the time to leave a post. I can certainly understand why those virus notifications would be concerning, especially if they started appearing around the time your email experience changed. Seeing warnings that
XfinityMarshante
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virus notification
Since you switched me to Yahoo for my email I have been getting notices that My computer has a virus and it wants me to allow you to fix it. My comcast email still works.
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