Xfinity Community Forum

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I believe they said 8-4-26. After the first fraud ticket was submitted last week, someone from cybersecurity called me and after going through everything he said it wasn’t his problem, tried to transfer me, then I got hung up on and the ticket close

user_0to20e

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12 hours ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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Here are the basic details of the story. I upgraded my phone to the iPhone 17 pro max. It got delivered to my home a couple weeks ago. Shortly after receiving the phone on my door step, we received a phone call from someone impersonating someone from

user_0to20e

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12 hours ago

to the conversation:

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

Question

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Hello. I have created 4 shipping tickets and now 2 fraud tickets. I was just on the phone with the CSA yesterday. Apparently, they filed the second fraud ticket yesterday but the first one got closed without anyone ever speaking to me about the issu

user_0to20e

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13 hours ago

to the conversation:

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

Question

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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Customer Service

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Xfinity scam

Got an email from Xfinity

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Email

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Ive been waiting 10 months which is way passed the 4-6weeks. I can forward you all information necessary. Taneeka reached out and said "After completing a review of your account, I confirmed that a billing error resulted in charges being applied for

user_4rc8kg

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24 hours ago

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Taneeka S. Escalation Specialist

So I have been going back and forth on my case for almost a year now. when I finally get someone who could help (so I thought). Enter Taneeka S. Escalation Specialist she was helping me out with my account she emailed me this "After completing a review of your account, I confirmed that a billing err

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XFINITY POOR INTERNET SERVICE

Xfinity has a mediocrity internet service i work from home on my computer and make loss income , every 3 days have some issues , some emergencys , something its wrong and take hours to fix the service, if you not ready to sale good service why need to scam people dont come and offering something you

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Customer Service

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Hello, @user_vh0qo5 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'm glad our wonderful Forum expert @EG was able to bring this concern to my attention. I completely understand the concern if your

XfinityJustinC

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2 days ago

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Hacked modem

So it's going to sound crazy. Some teenagers and adults have somehow hacked my modem and have full access to cameras and emails. I keep getting a loop saying I need to update phone then xfinity app always loops back to ema I can't get into now. Help

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July 27, 2026: This scam continues. Received a call today from 800-266-2278, a gentleman with an Indian accent indicated the "the firewall on your modem has been compromised and there are a large number of devices connected to our wifi" asked

user_09hxhb

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2 days ago

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SPAM CALLS from 1800-266-2278 saying its xfinity comcast

Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu

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Same happen to me , it was a scam and unacceptable

user_jf7mi4

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2 days ago

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5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

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Same thing happened to me but on the phone. I just needed a phone replacement cause mine broke. I called the number for xfinity mobile care Assurant. The guy tells me my phone was out of stock so they were gonna send me an upgraded one and a free ipa

user_vfqcuv

commented

3 days ago

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Apparent Retail Fraud - Xfinity Store

Hello, Went to an Xfinity store on January 6th this year to return cable boxes we were no longer using. The representative told me she could lower my bill and give me a "FREE" pad. I hadn't checked my plan in a few years (it was currently about $350/month) so I said sure, why not. At the end of an e

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This came in my inbox and I want to make sure its not a scam

[Edited: “Personal Information”] MyXfinityEmail® Important Security Maintenance Dear users, We have apprised you of the substantial modifications to our Terms of Service, Security, and Privacy Policy. It is essential to be aware that, as of today, older versions of your email account will be deactiv

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Customer Service

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I was asked to give my email info to update terms and conditions ... Can't say for sure without knowing more, but "update" emails that have any sort of "do this or lose your access" demand are almost always scams. I

BruceW

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3 days ago

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Email password [Edited]

I was asked to give my email info to update terms and conditions, but the site spelled password incorrectly so I don't trust it [Title Edited: "Personal Information"]

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Hello, balstadmarklaura! Hello, and thank you for choosing Xfinity and joining us here on the Forums. We appreciate you reaching out.It's important to stay vigilant, as scammers may attempt to impersonate Xfinity representatives or create fraudu

XfinityThomasA

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4 days ago

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Email from Xfinifty

I received an email saying: Last month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy . Please note that by July 20th, 2026, older versions of the Comcast/Xfinity Mail system will be discontinued. There was a link to click. I know there is an option to

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Another victim of xfinity iPad scam

While talking with someone I believed was an Xfinity representative about lowering my bill, I was offered an iPad. I already had one and didn’t need another, but I accepted because I understood it was being offered to me. I was never told I was BUYING the iPad. I was never told I would owe hundreds

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Customer Service

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Scammy customer service

I've dealt with actual scammers that were less underhanded. I called to get an update on an order that I placed. Next thing I know, customer service completely changed the subject and tried to sell me [Edited: "Inappropriate Language"]. Started sounding like a discounted promotional rate, and then i

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Customer Service

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Howdy user_39uhpw, and thanks for dropping by our community to report the call you recently received! We here at Xfinity does not participate in solicitation of any kind, so rest assured we'd never reach out to you unannounced or without a prior requ

XfinitySeth

commented

5 days ago

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Call from xfinity

He attached to something.I got a call from an agent from extremity, supposedly saying that they were getting a message or signal saying that my motto was given me problems.And they wanted to know something about my firewall.They wanted to know if I was having problems.They wanted me to go see if my

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Xfinity sends wrong WiFi gateway for speed

Why is it when you purchase a new higher speed plan Xfinity sends and underrated WiFi gateway then several weeks later requests for your permission to send another one? Is this to scam people out of another $15 shipping fee and hope they forget to return the original equipment? If they knew several

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Customer Service

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Emails

How can I tell if the emails I am receiving from xfinity are not scam

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Email

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spam calls

We get 40 to 80 spam calls a day. how do I block this from happening? [Edited: “Possible Scam Phone Number”]

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Customer Service

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