Xfinity Community Forum

user_k87vpo I appreciate you taking time out of your day to bring this concern to our attention. I'd have questions if I noticed an unexpected payment, and I want to help you find the answers. The best first step is to call your bank and report the t

XfinityEmilyB

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52 minutes ago

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Unauthorized payment using my on file debit card

I canceled my service with xfinity and then a couple weeks later my final bill was paid using my card without my consent or authorization. Went into the store and the associate could see on my account that an xfinity agent "assisted" with making this payment, again without my authorization I was the

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@mc567 thank you for using the Xfinity Community Forums page to reach out. It does sound like you may have received a scam call from a bad actor. In fact, that specific number has been used in multiple instances with fraudsters attempting to spread m

XfinityMarcus

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5 hours ago

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Sketchy call from a Comcast number regarding my modem's Security

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No, I am left with no answers. THEY SENT ME A CODE FROM XFINITY ASSISTANCE. No one cares about that peice. Just that I was scammed and liable for the phone.

user_jaannan

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13 hours ago

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Frauded

Someone strategically scammed me out of my phone using xfinity information and xfinity assistance texts. Customer service is a joke and has not helped me one bit. I ended up in a store crying because I feel so defeated.

Question

@user_kwp9vr I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/X

Again

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1 day ago

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Scam Email? [Edited]

I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use

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New Customer - Internet/Home Phone Port this week. Got a call from 844-389-4668 regarding number port. Is this legit?

I got a call on my home phone which is to be ported to XFinity tomorrow. I'm asked to call 844-389-4668. Is that legit? I can't find that number on your website. I'm thinking this is a scammer, but I don't want to delay the install. Please help,

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Home Phone Service & Equipment

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user_1che2e, hello and thank you for reaching out to Xfinity Support. Starting in June 2025, Comcast.net email users will be invited to upgrade to Yahoo Mail, with invitations rolling out gradually through 2026. Users will retain their e

XfinityAngie

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1 day ago

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email back to comcast

recently my emails are sent to yahoo mail. WHY? i don't want it to yahoo mail. I prefer to open from my comcast email

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Scam Email? [Edited]

I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use

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Email

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Frauded

Someone strategically scammed me out of my phone using xfinity information and xfinity assistance texts. Customer service is a joke and has not helped me one bit. I ended up in a store crying because I feel so defeated.

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Customer Service

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Is Xfinity changing it's email platform?

I'm getting emails that state that I must "upgrade" my email by 7/14/26 or be shut out of my email account. Is this true or is it a scam?

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Customer Service

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Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand a

BruceW

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2 days ago

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Email question [Edited]

Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do [Title Edited: "Personal Information"]

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Hello, user_wf542n! As a reminder, Xfinity will never ask for your password over the phone, through text messages, via chat, or by email. Your password is private and should never be shared with anyone.Phishing scams occur when fraudsters impers

XfinityThomasA

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3 days ago

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Sign in to my Comcast email

Comcast is asking for password

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user_682881 We understand how frustrating that would be. Receiving 35 calls in two weeks is excessive, especially when the number changes each time and blocking one number does not stop the next one. Since you have Xfinity Voice, you can use t

XfinityAirelle

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3 days ago

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Home phone harassment by a scammer

In the last two weeks I have received 35 phone calls from LC D FLMBEAU WI. I have blocked each time I receive a call because they come from different phone numbers. Short of canceling my home phone with Comcast, what can be done about this?

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Help identifying scam call

Got a call from this number asking saying they were comcast Xfinity. +1 (971) 347-0377 need some verification

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Customer Service

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Possibly scam email

I received a email message that stated my account was going to be suspended because I had not paid my bill, which has been paid. I don’t know how to send it to you for you to deal with it

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Billing

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Technician/Customer Service [Title Edited: "Personal Information"]

I’m so frustrated with Xfinity. I moved less than a month ago to my new apt. A representative told me that my past due balance for my old apartment was charged off, and that I could pay it off whenever I could and that it would not affect my new services at my new apartment. So I decided to get new

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Billing

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Home phone harassment by a scammer

In the last two weeks I have received 35 phone calls from LC D FLMBEAU WI. I have blocked each time I receive a call because they come from different phone numbers. Short of canceling my home phone with Comcast, what can be done about this?

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Home Phone Service & Equipment

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Installation

I referred a new customer and am unable to confirm the appointment. Reaching out and replying to an old direct message yielded this: Hello and thanks for reaching out to us on the Xfinity forums! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Commu

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Your Home Network

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Scammed and without cell service

Am still waiting for my witless service to be sorted to ATT and agents from Egypt are claiming that there is a nation wide port delay affecting many! ATT says yeah right it should be very straightforward and simple to port my husbands work phone to ATT as they claimed there would be no issues when I

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Customer Service

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worse company ever

this has been the worst experience ever. i will never go with xfinity or recommend them to anybody else due to the scams they do and want to overcharge you. how are they charging for a transfer fee for an apartment i never lived in . [Edited: "Inflammatory"]. ONCE AGAIN THE WORST SERVICE EVER!

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Customer Service

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SCAM

Today, I received such a terrible experience with Xfinity - that I'm attempting to write a letter to have this matter addressed. I opened an xfinity account one month ago. At the time of opening, I made it very clear that I would be changing addresses in one month - and asked for advice if I should

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Customer Service

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