Skip to main content

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (5.3K)

Most Recent
Selected Most Recent
U
XFINITY POOR INTERNET SERVICE

Xfinity has a mediocrity internet service i work from home on my computer and make loss income , every 3 days have some issues , some emergencys , something its wrong and take hours to fix the service, if you not ready to sale good service why need to scam people dont come and offering something you

Question

 • 

Your Home Network

7

0

0

Hello, @user_vh0qo5 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'm glad our wonderful Forum expert @EG was able to bring this concern to my attention. I completely understand the concern if your

XfinityJustinC

 commented 

15 hours ago

 to the conversation: 

0

0

U
Hacked modem

So it's going to sound crazy. Some teenagers and adults have somehow hacked my modem and have full access to cameras and emails. I keep getting a loop saying I need to update phone then xfinity app always loops back to ema I can't get into now. Help

Question

U

July 27, 2026: This scam continues.  Received a call today from 800-266-2278, a gentleman with an Indian accent indicated the "the firewall on your modem has been compromised and there are a large number of devices connected to our wifi" asked

user_09hxhb

 commented 

18 hours ago

 to the conversation: 

0

0

U
SPAM CALLS from 1800-266-2278 saying its xfinity comcast

Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu

Question

U

Same happen to me , it was a scam and unacceptable

user_jf7mi4

 commented 

18 hours ago

 to the conversation: 

0

1

U
5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

Question

U

Same thing happened to me but on the phone. I just needed a phone replacement cause mine broke. I called the number for xfinity mobile care Assurant. The guy tells me my phone was out of stock so they were gonna send me an upgraded one and a free ipa

user_vfqcuv

 commented 

1 day ago

 to the conversation: 

0

0

U
Apparent Retail Fraud - Xfinity Store

Hello, Went to an Xfinity store on January 6th this year to return cable boxes we were no longer using. The representative told me she could lower my bill and give me a "FREE" pad. I hadn't checked my plan in a few years (it was currently about $350/month) so I said sure, why not. At the end of an e

Question

U
This came in my inbox and I want to make sure its not a scam

[Edited: “Personal Information”] MyXfinityEmail® Important Security Maintenance Dear users, We have apprised you of the substantial modifications to our Terms of Service, Security, and Privacy Policy. It is essential to be aware that, as of today, older versions of your email account will be deactiv

Question

 • 

Customer Service

18

1

0

I was asked to give my email info to update terms and conditions ... Can't say for sure without knowing more, but "update" emails that have any sort of "do this or lose your access" demand are almost always scams. I

BruceW

 commented 

2 days ago

 to the conversation: 

0

0

U
Email password [Edited]

I was asked to give my email info to update terms and conditions, but the site spelled password incorrectly so I don't trust it [Title Edited: "Personal Information"]

Question

Hello, balstadmarklaura! Hello, and thank you for choosing Xfinity and joining us here on the Forums. We appreciate you reaching out.It's important to stay vigilant, as scammers may attempt to impersonate Xfinity representatives or create fraudu

XfinityThomasA

 commented 

3 days ago

 to the conversation: 

0

0

U
Email from Xfinifty

I received an email saying: Last month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy . Please note that by July 20th, 2026, older versions of the Comcast/Xfinity Mail system will be discontinued. There was a link to click. I know there is an option to

Question

U
Another victim of xfinity iPad scam

While talking with someone I believed was an Xfinity representative about lowering my bill, I was offered an iPad. I already had one and didn’t need another, but I accepted because I understood it was being offered to me. I was never told I was BUYING the iPad. I was never told I would owe hundreds

Question

 • 

Customer Service

14

1

0

U
Scammy customer service

I've dealt with actual scammers that were less underhanded. I called to get an update on an order that I placed. Next thing I know, customer service completely changed the subject and tried to sell me [Edited: "Inappropriate Language"]. Started sounding like a discounted promotional rate, and then i

Question

 • 

Customer Service

6

1

0

Howdy user_39uhpw, and thanks for dropping by our community to report the call you recently received! We here at Xfinity does not participate in solicitation of any kind, so rest assured we'd never reach out to you unannounced or without a prior requ

XfinitySeth

 commented 

4 days ago

 to the conversation: 

0

0

U
Call from xfinity

He attached to something.I got a call from an agent from extremity, supposedly saying that they were getting a message or signal saying that my motto was given me problems.And they wanted to know something about my firewall.They wanted to know if I was having problems.They wanted me to go see if my

Question

U
Xfinity sends wrong WiFi gateway for speed

Why is it when you purchase a new higher speed plan Xfinity sends and underrated WiFi gateway then several weeks later requests for your permission to send another one? Is this to scam people out of another $15 shipping fee and hope they forget to return the original equipment? If they knew several

Question

 • 

Customer Service

14

1

0

U
Emails

How can I tell if the emails I am receiving from xfinity are not scam

Question

 • 

Email

21

1

0

spam calls

We get 40 to 80 spam calls a day. how do I block this from happening? [Edited: “Possible Scam Phone Number”]

Question

 • 

Customer Service

13

1

0

I got a phone call saying my modem was changed to low security. Is this a scam? Yes. The scammer will typically volunteer to "fix" the "problem" by asking you to install a program that gives them access to your network. Don't do it! Just hang up!

BruceW

 commented 

5 days ago

 to the conversation: 

0

0

U
Modem has low security

I got a phone call saying my modem was changed to low security. Is this a scam?

Question

... Does anyone know if this is a fraud/phishing activity. ... As you suspect, it's a phishing scam. The link likely leads to a scammer phishing site which typically asks you to enter your login information, and might also ask for financial info. "U

BruceW

 commented 

5 days ago

 to the conversation: 

0

0

U
Email from Xfinifty

I received an email saying: Last month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy . Please note that by July 20th, 2026, older versions of the Comcast/Xfinity Mail system will be discontinued. There was a link to click. I know there is an option to

Question

U
Modem has low security

I got a phone call saying my modem was changed to low security. Is this a scam?

Question

 • 

Customer Service

19

3

0

U
Xfinity Phone promotion Visa card offer

In April, I was offered $200Visa cards for each new phone lines and a new phone and now they are pretending like it never was offered to me & it was a promotion in January when I did not make this up in my head when it was offered to me in April and in fact, my friend was so impressed with the offer

Question

 • 

Customer Service

23

1

0

U
Scammed and Told I was sent wrong iPad

I ordered an iPad when I switched to Xfinity mobile last week. I received the iPad the next day. That same day I got a call from someone claiming they were an Xfinity agent saying they sent the wrong one and I needed to send it back. They sent me a shipping label and I sent it back. Now when I went

Question

 • 

Customer Service

21

1

0

U
Xfinity is scamming us

We are being charged $22 every month since October 2025 for Xfinity mobile even though we do not have a mobile account. We call Xfinity, they say it’s fraud. We call the bank, the confirm it’s coming from Xfinity. We tell the bank to not authorize the payment, Xfinity sends us to a debt collector. W

Question

 • 

Billing

25

1

0

forum icon

New to the Community?

Start Here