Xfinity Community Forum

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I i have been a loyal xfinity customer for nearly five years now. I have just recently it started using this community platform. I have found this option to be particularly useful and informative with regard to the types of issues that other xfinity

user_o1sb7q

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5 hours ago

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Request for Immediate Review of Account Error, and Resulting Hardship

I would like to make the payments for the iPad monthly just as I contracted. I respectfully request that this matter be escalated to Executive Customer Relations for prompt review and resolution. Thank you for your time and attention. I look forward to your response. Sincerely, Evie H.

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Scammed by Xfinity

Like hundreds (maybe thousands) of other Xfinity customers, I have been receiving multiple calls, texts and emails every day for several months from (888)266-2278. According to your (Xfinity) representatives, this is a legitimate Xfinity number, but it is being spoofed by “bad actors” who are scammi

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Customer Service

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Like hundreds (maybe thousands) of other Xfinity customers, I have been receiving multiple calls, texts and emails every day for several months from (888)266-2278. According to your (Xfinity) representatives, this is a legitimate Xfinity number, but

user_ifid7i

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6 hours ago

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Scammed by Xfinity

Here’s the problem… all of your customers are being scammed by “bad actors” using your actual phone number. In response, you ask use to report the incidents, giving you ample information to protect Xfinity, but you haven’t notified your customers that they are being scammed in your name. The communi

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@user_ifid7i Thanks for reaching out to our team for help. Your concerns and trust are important to us. I understand your concerns and would be hesitant as well as Caller ID Spoofing has increased. I have a link from our direct website that go

XfinityKei

commented

9 hours ago

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Scammed by Xfinity

Here’s the problem… all of your customers are being scammed by “bad actors” using your actual phone number. In response, you ask use to report the incidents, giving you ample information to protect Xfinity, but you haven’t notified your customers that they are being scammed in your name. The communi

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Scammed by Xfinity

Here’s the problem… all of your customers are being scammed by “bad actors” using your actual phone number. In response, you ask use to report the incidents, giving you ample information to protect Xfinity, but you haven’t notified your customers that they are being scammed in your name. The communi

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Customer Service

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Ya, that's why I said Xfinity is a scam, they could have, and should have approved me the first time i applied, even the fellow at the Xfinity counter couldn't understand it. even he just rolled his eyes. Almost worth complaining to the FTA . probabl

joshua3528

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21 hours ago

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Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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@XfinitySeth Hi Seth, I was always eligible for Internet essentials, I was either scammed or they were too lazy to put in the effort to help me get it. It seemed it was just easier to flip me off and force me into a full pay account. I've been force

joshua3528

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22 hours ago

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Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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Problem Getting Internet Essentials,

I have also had a great deal of trouble getting Internet essentials. Last year I applied for it but was told there was only one account allowed per residential address, I was living in the rear of a persons home. The person had their own Xfinity account under their own name, when he went out to work

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Customer Service

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I'm starting to believe these offers and discounts are a scam. I have redeemed and claimed (but not yet used) an Amazon book credit and Universal tickets. We booked a trip to Florida in October to use the tickets, but I CANNOT access the code OR the

user_e5etla

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1 day ago

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Unable to access redeemed rewards

I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.

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XFINITY NOW MOBILE IS A SCAM ITS NOT LETTING ME CANCEL MY SERVICES

I am explicitly revoking authorization for all future automatic payments for my NOW Mobile services. I am attempting to cancel ALL of my NOW Mobile lines and stop all future renewals. Your NOW Portal is malfunctioning: both “Cancel service” and “Turn off autopay” return errors. I have screenshots do

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Customer Service

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Greetings @user_knicd8, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the calls you are getting about your account, but you have come to the right place for assistance with th

XfinityJeff

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1 day ago

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phone message from Comcast

I keep getting phone call from someone claiming to be from Comcast, stating I have not paid my bill. Is it true you never call asking for payment?

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Scam call

Why is the number calling me over 20 times a day????????? +1 (888) 266-2278

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Network

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user_59xrdl We do send out those notices, so I wouldn't say scam. I would be more than happy to review your account details and confirm for you if you would like to be safe. Just let me know.

XfinityAmandaB

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3 days ago

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I used my own modem

I keep getting notices to return a modem after discontinuing my internet service but I had my own modem and never used any equipment from xfinity

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No, I called Xfinity today and they told me the notices were probably a scam and that I didn’t owe anything. Thanks!

user_59xrdl

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3 days ago

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I used my own modem

I keep getting notices to return a modem after discontinuing my internet service but I had my own modem and never used any equipment from xfinity

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$200 Gift card scam

I was told I would be receiving a $200 amazon gift card after 90 days as part of the 2026, Xfinity was advertising a Gig WiFi new-customer package that included: Gig WiFi — $60/month for 1 year Disney+ and Hulu bundle included Peacock Premium included 4K streaming box + voice remote included $200 Am

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Customer Service

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I just spent 45 mins with xfinity chat customer service and they sent me down a rabbit hole to a dead end. I’m not sure what ti do. Chat told me to “try again in 24 hours. What a scam. I’m hoping the BBB will help. I feel it’s my only option.

user_hmvvhn

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4 days ago

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Port PIN number

I would like a pin number to port my cell number to boost mobile

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No internet connection

I received a message that said: “No Wi-Fi connection. Go to settings and check wi-fi connection.” The instructions on my TV screen were to log in to my Xfinity account. Even though the other TVs in the house worked fine! Is this a scam, or is it really a disconnection of wifi on this one TV, or is i

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Your Home Network

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THIS transfer has been a nightmare -- & I was scammed as well!! There is a spot to "switch accounts" but I can't find it. I DID NOT ASK for this to be done - NO ONE seems to solve the problems it has created!. WHERE DO I FIND

user_ve9yi8

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4 days ago

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Yahoo Migration-Archive Emails and Comcast Password Question

I accepted the migration yesterday, was prompted by yahoo to select a new password, and the yahoo email worked immediately to send and receive on my apple mail, so that part went fine. what did not migrate over were my archived Comcast emails, many of which are very important so I don’t want to do a

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Need refund for wrong charge again and again

I by mistake took the xfinity line while by apt only allowed at&t. i cancelled my services the sae day via calls with xfinity agents. After a month i was charged around $25 for xfiniy mobile service that came free with wifi but as i told i asked the person agent to cancel ever Remove my card and del

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Billing

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the worst experience I have ever had - the ai, the stores the whole thing is a bait and switch scam [Edited]

I went to an xfinity store - we had cable, internet and a landline for over 25 years - wanted to switch my tracfone to xfinty mobile and get my wife her first phone using the landline number which we liked, then internet and xumo - no problem, right? We made an appointment which is a joke since it d

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Customer Service

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