Xfinity Community Forum

I am currently going through the same exact situation. It is incredibly frustrating. Idk if I’m being scammed or what but my bill has increased by like $200 and it keeps overcharging us and saying we have a past due balance as well as current balance

Victoriawelch_1

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19 hours ago

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Bill increase

My bill has increased two months in a row when I have consent to a promotional deal. You’re overcharging for no reason at all. I will be contacting consumer affairs.

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@user_r5s7fm Only resolved after visiting an Xfinity store and then making an WA AG office complaint. It wasn’t till afterwards I realized they deleted my land line. Seems as though their outsourced customer service has discovered how to scam custo

jpmc44

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22 hours ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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This is exactly what happened to me. It feels like an Xfinity/USPS scam and I'm out $700 promised by Xfinity for my iPhone 15! USPS has no idea where the "lost" package is even though they have confirmed the pick-up from my porch on Jan 9, 2026. I f

user_553ppc

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24 hours ago

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My trade in device to Xfinity has been lost in transit

I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr

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I received a call from Corporate Escalations after sending a message through this forum. UPS tried to deliver it when I wasn't home and now it is sitting at UPS waiting to be picked up. I told them I would not be picking it up. She said

user_lkcxlv

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1 day ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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Hi. I have also fell victim to this scam even after I told them repeatedly I did not want an ipad and she kept saying this is free! Did you ever get this resolved?

user_r5s7fm

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1 day ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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Billing issue

Hello Team, I'm not sure why I'm being charged when I was promised a one-year free mobile line. Additionally, I cannot find this bill in my Xfinity account.I have contacted Xfinity multiple times via chat and phone, and every time, agents have confirmed that I will not be charged and that my money w

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Billing

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In my case, the Xfinity rep in this forum confirmed that I did not have any open orders. And the emails kept on coming, so it was obviously a scam

user_u3aqed

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2 days ago

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Notified about an xFi Pod I didn't order

Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?

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Can you confirm that these mails are being sent from spammer/scammers? I'm an Xfinity/Comcast customer, but I'm receiving mails like the OP sent at an email account not affiliated with my comcast account, so I strongly suspect they are scam mails sp

user_ws954b

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2 days ago

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Notified about an xFi Pod I didn't order

Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?

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Accepted Solution

Cancellation notice

Cancellation email received but I did not cancel anything. Mistake or scam?

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Customer Service

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Possible scam from Comcast.net email address

Received an email requesting me to click on a link to reset & verify my email log-in & password. It came from a comcast.net email address but not xfinity in the message. I am concerned it is a scam, can you verify?

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Sign-In and Account Management

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XfinityShawn is a liar, and this is an absolute scam. Once the free 12-month period ends, Peacock begins to charge at $10.99+Tax. It does not "fall off." They hope that you just forget you ever subscribed, and don't allow you to cancel the "free" ser

user_8y3nna

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2 days ago

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Unlink Peacock

I’ve been trying to unlink my free peacock premium subscription, but it keeps giving me an error. I want to deactivate this subscription because I want to get Peacock through a different service. But when I try to do that, it cannot activate because Peacock is tied to Xfinity. I contacted Peacock an

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Hello user_968647. Thank you for reaching out to us on our Xfinity forums for help with the account. I'm sorry that it seems your bill was manipulated. I know how concerning account security is with all the scams we hear about each day. I would love

XfinityPaula

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2 days ago

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Bill and account issue

My bill has been manipulated and I want someone from a retention team to call

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user_2eyaax Thanks for reaching out! Unfortunately, there are so many bad actors out there that try to scam our customers. Our Customer Security Assurance Team (CSA) tracks the phishing scams here.

XfinityMartyR

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3 days ago

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Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

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I'm getting these call too. First it was a text about an overdue balance. I deleted that text because the verbiage was completely different from Xfinity's standard computer generated text messages and the link definitely wasn't the link for remittanc

user_2eyaax

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3 days ago

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Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

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user_tj6uax I assure you, we do not contact our customers proactively to offer promotions. This was definitely a scam call.

XfinityDilary

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3 days ago

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I was offered "promotions" from "xfinity" who were prying for Name DOB SSN

I was called and offered by xfinity to reduce my monthly fee, but was very casually asked for personal information. They said they needed to verify my name, birth date, and social security number. When I asked for verification that they were from xfinity, they gave me a Name and some ID number. I ha

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How would i go about checking on the validity of their employee IDs? I don't know why scammers would have called me back after the first time I showed skepticism. I'm more leaning towards this is just a bread dead promotion from xfinity, and now yo

user_tj6uax

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3 days ago

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I was offered "promotions" from "xfinity" who were prying for Name DOB SSN

I was called and offered by xfinity to reduce my monthly fee, but was very casually asked for personal information. They said they needed to verify my name, birth date, and social security number. When I asked for verification that they were from xfinity, they gave me a Name and some ID number. I ha

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user_tj6uax I am glad you did not provide any details as we don't just call our customers out of the blue and ask for those details or offer promotions. Thank you for letting us know and glad you were not a victim to this type of scam. That said if y

XfinityPeterH

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3 days ago

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I was offered "promotions" from "xfinity" who were prying for Name DOB SSN

I was called and offered by xfinity to reduce my monthly fee, but was very casually asked for personal information. They said they needed to verify my name, birth date, and social security number. When I asked for verification that they were from xfinity, they gave me a Name and some ID number. I ha

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I was offered "promotions" from "xfinity" who were prying for Name DOB SSN

I was called and offered by xfinity to reduce my monthly fee, but was very casually asked for personal information. They said they needed to verify my name, birth date, and social security number. When I asked for verification that they were from xfinity, they gave me a Name and some ID number. I ha

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Customer Service

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Hello user_tqo45w thank you so much for taking the time to reach out here on our Xfinity Forums! This would not be enough information for us to tell you if this is a legitimate Xfinity communication, but we will always encourage discretion when deali

XfinityAlfonso

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3 days ago

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received on cell phone --omqv46comcast.as-w5948client

they are asking for info re xfinity account including credit card info which i am not willing to give until i know what this is for

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Hi @user_7w0y0n! Thank you for reaching out and you did the right thing to check your options before making any changes. We do have reports of different scams like fake offers, and we have a dedicated page to report and to view the ones we are aware

XfinityEva

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4 days ago

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Customer Loyalty Email

I received a loyalty discount email in December that stated my current promotion rate would be extended one more year. My first bill was just processed and my rate increased from $38 to $100. I contacted customer service and was told the email was a scam. Then offered me a new plan at double what I

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