I have spent hours on the phone with various customer service representatives, none of which have been able to resolve the FRAUD and UNAUTHORIZED CHARGES issues that started on 2/4/26. Received monthly bill on 1/30/26 which had increased above an amount I was willing to payCall Xfinity on 2/4/26 inq

I have been an Xfinity customer for about 8 years. I currently have my internet and mobile plans with them. I have never missed or been late on a payment. I have 4 lines on my mobile plan with the shared 10GB plan. We typically go over a little each month, but nothing crazy. Until last month that is

I was having trouble getting any internet signal while my router and modem were working fine, so I contacted xfinity customer support to report/get help with an outage. First of all the AI chatbot drove me in circles and it was very difficult to get connected to a real person. Then finally I got con

This has been a frustrating mess and at this point I'm likely to file an FCC complaint. I moved out of my residence where I had Xfinity internet service to a location where internet service is already provided. Called on 1/6 to cancel my service and the agent confirms they will cancel my service. I

I am a customer of internet service for 2 years and a mobile customer. Xfinity just raised my price from 35 to 95 dollars without letting me know. Now when I reached out to crs they said I can offer at $68.i guess they r not interested in keeping customerss. Such a shame. Fidium and optimum is offer

I have been trying to get in touch with Roberto in Executive Resolutions for over a month. He emailed me and I just saw 1 voicemail from him. How do I actually talk to him about a a Better Business Bureau complaint that I filed? This is in regard to Xfinity’s failure to honor and apply apromotional

I do not recommend this company for WiFi or mobile, my WiFi was hacked months ago and I just recently discovered it. Through WiFi they hacked into the cameras in my home and well as my cell phone and my roommates. Also being hacked on every app on our phones including banking. Their only solution wa

A chat agent named Arun who said his shift started at 11AM on April 20th told me to send my phones ID number and then sent me a link to put my SS number and date of birth this sounds like a horrible scam please fire this person and the people you are hiring. Theres many stories of this online. Pleas

My NOW Mobile service was cut off Monday April 13th. I paid the $25 on the app but the phone didn’t turn back on. I contacted the customer support on the phone & was told it was fixed & going to turn back on. Also that i’d get a call in about 20-30 minutes to make sure everything was working. Never

Skip to main content Support Offers Xfinity Community Forum U I need someone to contact me about a problem I have had with my service for 3 months now. I have been on the website chat and phone calls and spent several hours with no help or resolution. In the meantime, now that you have direct draft

Hello. I'm posting to formally document a poor interaction with Customer Security Assurance (CSA) and request appropriate follow-up. I received a fraudulent letter claiming to be from Comcast that requested a deposit or prepayment, citing LexisNexis as the reporting agency and listing a callback num

My husband tried to lower our internet bill and got scammed into a tablet. The person in Chat said they would lower the bill by $25.00 a month but the monthly cost of the mobile service for the tablet is about $25 a month. As soon as we receive this tablet we are going to the Xfinity store to return

On 4/10/2026 I contacted xfinity regarding my son’s phone. It was auto-navigating without touching the device. The initial claim process was easy and all was great. I explained my 11yo son walks to school each day and how important it was that I knew when I would receive the phone. I was told to res