I have never called Xfinity as much as I have had to in the past month and I have been a customer for more than 20 years. Not one rep has given the correct information!! Not a single one. Eveyone has different answers, and regular offshore reps are extremely unhelpful and rude. Let me take you back

I purchased a wifi pass last month. 12 days before the term was up, it was cancelled. On the 7th try to speak to person who knows what they are doing after being transferred around to every idiot who works in these call centers. Ajay the [Edited: Language] gave me a phone number to call. They wanted

We've lost internet connection for 3 days now, and when we had called customer service they said they could get someone out to fix it. We got a call from the technician and he said he was about 40 minutes away. About 20 minutes later customer service called us and told us a technician was on his way

Gotten 8 calls since the 8th this month (so almost every business day) in the afternoon from [Edited: “Unverified Phone Number”], that Caller ID labels as "Xfinity". I've never answered, they've never left a message. Today I even had my phone not on silent but my phone didn't ring when they called a

I have repeatedly been getting texts, supposedly from Valor debt collection agency saying I have a past due account with Comcast, I do not currently have service with Comcast, and all accounts were up-to-date when I switched. Please advise!

About mid-May to June, my partner and I moved to a new place. We tried setting out internet up, but had no luck. We were later informed that our apartment was tagged as "House Debt and Fraud" due to several previous tennants not paying their bill, which is over $1,300. We were never notified about t

I have spent the past 8 hours plus, dealing with this issue. I have been crying I have been screaming I have been up in arms because no one will listen to me and no one seems to care. I have been passed around to so many people because no one will help me. Here is my issue: I have been abused by Xfi

Hello, I am reposting this issue as my previous issue was closed due to inactivity. I recently brought an iPhone 17 with the promotional discount. The chat agent helping me out assured me that after the purchase I will get the credit. After getting my phone and moving the number, I did not get the d

I had an internet account in MD and moved in CA, when I left MD Xfinity created a mobile account on my name without my authorization and started stealing money every months on my account, started by $70, then $140 then $150...I had to call everyone's and complained to have the money back. I finally

I received an email Service Alert stating Xfinity is disconnecting older version emails by 7/20/26 and directing customers to click on new terms and service. Scam?

I received this email and a follow up from yourcard@incentivetracker.xfinity.com. Is this real or scam? Mike D We've got great news! We’re happy to share that your Virtual Prepaid Mastercard has arrived. Thank you again for choosing Xfinity Mobile. Click below to claim your $400.00 card. Activation

Just like many others I was offered a “free” iPad in order to lower my Wi-Fi bill and then hit with the hidden 3 year payoff contract only after the return window closed. Now they are refusing to take it back and giving me the run around. I’ve literally spent HOURS on the phone with them LYING to me

Hello, I have a issue with slow wifi speeds on a xb8 modem that was recently upgraded from a xb7. I have separated out 2.4ghz, 5ghz and 6ghz bands. I have windows 10 showing download speeds at 300mbps on wifi 5ghz. I have tried 2.4ghz with a speed of 30mbps. My pc has a usb 3.0 wifi 6e adapter (netg

Old mobile phone trade in was said to have arrived damaged with no proof. I used a prepaid label. USPS have no records of my old phone being delivered or received. Upon calling xfinity again, I was told it's still in transit. Online it states it's still processing. Seems that integrity is decreasing