Official

Accepted

Unanswered

Advanced Filters

Search Results (5.1K)

Most Recent
Selected Most Recent

I am getting sick and tired of paying 350 a month for service where they just delete and delete and delete service and provide nothing but their own trash worthless stations. Xfinity is garbage and the most overpriced scam in the country.

 commented 

2 hours ago

 to the conversation: 

0

0

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

This also happened to me just yesterday. I suppose since they outsource their call centers overseas it is very easy for call center members to start running a scam within the company with no one in the firm actually finding out. The number I was call

 to the conversation: 

0

1

Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.

I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled

Question

Scam call?

[Edited: "Non-Comcast Phone Number"] Offering me WiFi and cellphone bundle but wouldn't take no as an answer, didn't verify my account or my name. Scam call?

Question

15

1

0

email update

do i need to update my email now or elase i will lose all content? probably a scam?

Question

26

1

0

APPLE WATCH SCAM

I went into a store location to setup a mobile line and during the setup the rep noted i was a platinum client and offered me a “free Apple Watch” I told him I didnt really use my current one but he said well its free why not take it, so i didnt stating id gift it if that was okay. He says no catch

Question

11

1

0

user_v59thx, Hi there! Thanks for taking the time out of your Saturday to reach out. It’s not a scam, but I get why it feels that way. We have Xfinity plans that include free Peacock Premium, but it still requires a one‑time activation/linking step.

 to the conversation: 

0

2

Free Peacock Premium

For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is th

Question

Free Peacock Premium

For over a year now Xfinity has claimed I have free access to Peacock Premium which they now state has been extended through the end of July. How come every time we try to use it they force us to try and choose a plan and sign up, if we don't then we can't get access. Do we have free access or is th

Question

27

2

0

sign in prepaid card scam

I wanted to see if anyone else has experienced a similar issue or has advice on how to resolve it. I switched my service from Verizon to Xfinity at the time there was a promotion offering a $50 prepaid card within 90 days of activation. That was in December 2025. It has now been over five months, an

Question

20

1

0

How did you get an executive resolution because they are doing this to me on a "free" apple watch. They told me I have to call every month to get the charge removed from my bill because on their end they did not apply the appropriate promo code. I do

 to the conversation: 

0

Charged for "free" promotion. Again.

Xfinity mobile is supposed to be free for the first 12 months, that's the promotion I signed up for. However, it requires autopay to be enabled, for something that is FREE. Ok, fine. So 2 months in it quietly charges my account like I wouldn't notice. I go to the Xfinity store and the guy's face tur

Question

What does the Yahoo Migration e-mail look like? Is this site a scam?

What does the Yahoo migration message look like? I received an e-mail that has an imbedded link to [Edited: "Possible malicious link"] which looks suspicious to me. Could someone confirm that this is not a valid message? Thank you

Question

36

3

0

Services

Worst company ever. I feel like I’ve been scammed. When I signed up for essential internet I was told that my bill would be 14.95 each month. I also told the customer service representative that I would pick up my equipment at the store. Still I was mailed equipment and was charged. When I returned

Question

31

2

0

Got tricked into moving to Yahoo Mail - what a scam!! And no help afterwards...

I received an email earlier this week entitled "Introducing a better Comcast.net email experience with Yahoo Mail" highlighting all the benefits of moving to Yahoo Mail. However, after I migrated my @comcast.net email account to Yahoo Mail, I find out that auto-forwarding emails is only available vi

Question

37

1

0

I got an email saying that I qualified for free Peacock Premium through Xfinity. There’s no way to activate it. My account says that it is included but when I click the manage account button the only thing it will allow me to do is to delete or sign

 to the conversation: 

9

Xfinity Peacock “Included Benefit” Is a Total Scam

Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H

Question

Scam or not?

This morning, i got a call from (888)266-2278. They were asking if I am moving to a new place as they see a new customer starting a new xfinity internet service at my current address. This was correct so I told them I am also moving and would like to move the xfinity internet service to my new addre

Question

11

1

0

Still being billed after cancellation

I scheduled cancellation on May 3, received emails confirming that they are “working” on my cancellation and am still getting billed for next cycle. I am incredibly frustrated as talking to customer services takes awhile and almost seems scam like at this point. What can I do except take it off auto

Question

23

2

0

@XfinityMichaelC​ Thanks so much for that and I 'get it'. So now we have scammers trying to get involved in the transition to Yahoo.....jeez....bored much?

 replied 

8 days ago

 to the conversation: 

0

yahoo mail transition email

I got this email yesterday and I wonder if it really from Comcast? Looks sketchy and I hope its not a real 'threat'. -------------------------------------------------- From: Web-Comcast Terms

Question

Accepted Solution

Scam Email?

Got a weird email today from "Xfinity": "In an effort to serve you better, we have implemented a one-time Zero-Trust Authentication (ZTA) layer to secure our online platforms against potential and vulnerable threats, Which has caused your current incoming messages to be placed on hold. You are requi

Question

48

1

0

we have the same issue. We were promised that our last bill from the previous provider will be paid in full, and for us to receive two $500 gift cards. It’s been 9 months since we mailed our phones to Xfinity. At first they said they got it and just

 to the conversation: 

0

2

Deceptive promotion and billing practices

I intend to file a lawsuit against Xfinity mobile for deceptive promotion and billing practices as well as misrepresentation and breach of privacy. The customer service to resolve my issues over the entire time I have been a customer has been useless and highlights how fraudulent this company is. I

Question

forum icon

New to the Community?

Start Here