Skip to main content Support Offers Xfinity Community Forum U I need someone to contact me about a problem I have had with my service for 3 months now. I have been on the website chat and phone calls and spent several hours with no help or resolution. In the meantime, now that you have direct draft

Hello. I'm posting to formally document a poor interaction with Customer Security Assurance (CSA) and request appropriate follow-up. I received a fraudulent letter claiming to be from Comcast that requested a deposit or prepayment, citing LexisNexis as the reporting agency and listing a callback num

My husband tried to lower our internet bill and got scammed into a tablet. The person in Chat said they would lower the bill by $25.00 a month but the monthly cost of the mobile service for the tablet is about $25 a month. As soon as we receive this tablet we are going to the Xfinity store to return

On 4/10/2026 I contacted xfinity regarding my son’s phone. It was auto-navigating without touching the device. The initial claim process was easy and all was great. I explained my 11yo son walks to school each day and how important it was that I knew when I would receive the phone. I was told to res

There is a scammer (the name does not appear to be real) who created an account at my home address and shipped their equipment to me. Can Xfinity do something to stop this kind of scam?

[Image Removal: "Personal information"] I am SO frustrated with xfinity mobile service. They are running a scam. Please see the screenshots below. 1st they offered me a free watch and said my bill won't go up. After receiving the watch my bill went up. In my recent bill, they charged an extra $250 o

I was told yesterday that if I paid 392 (half my bill) I would qualify for fifty percent off Amnestyprogram and my service would be restored and my bill would be at ZERO for a fresh start. My service was restored and today is back off and they are asking for more money!!!! Fkn scammers!!!!! Super ru

Xfinity is an absolute scam! They are trained charlatans. I called several times and requested assistance as my bill unexpectedly went up, I was told the agent lowered my cost and I would maintain all current services. THAT didn’t happen, I followed up via email, calls and chat… never fixed, they re

I am requesting a call recording review for the following mentioned dates. I moved to a new address in November, and contacted customer support on the 22nd to update my address. At the end of the call, they offered me a free phone upgrade for my wife and I as a part of a black Friday deal that week

I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa

My house is not now and has never been a business. i do not know why or how you flipped that on me. It may have been when a rep kept me on phone a half hour when i just called to cancel because of rate increase. He may have done that just to aggravate me i an calling this fraud and a scam because th

I received an email saying Xfinity was giving me a $200 Virtual Prepaid Mastercard and I need to activate it. Is this a scam?

My bill date is on the 9th each month for service from the 13th. I called on 3/31 to cancel service at the end of cycle (4/13). I still got a bill on 4/9 for future service from 4/14-5/13. I went into a physical Xfinity store and the person confirmed that the cancellation went through. But today is