For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o

I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”

Here is the summary of primary issue: Ordered an iPhone 17 pro max with $1100 offer being an existing xfinity customer and upgraded to unlimited plan. It delivered without the phone in the box, raised police complaint and xfinity ticket. I am yet to get a replacement phone and unable to place order

[Images Removed: "Personal Information - Account Number"] This is very scammy and unfair why did my bill increase i will be cancelling if not resolved

I still can't get a new phone to be added in my cart. It's a really great deal I've been trying to get for the past month. When I call them and they process this, the numbers $$ never add up and it is so frustrating. It seems like Xfinity is trying to scam their loyal customers by manipulating the d

Xfinity and Rewards promotion company (Blackhawk Network) refuse to honor their Rewards promo offer. It's been a nightmare! In October, Xfinity offered for us to leave AT&T and they would pay off our remaining iphone balance(approx $2000 for 4 iphones) and for the trade-in, we received 4 new iphones

On Black Friday someone in Cyberspace ordered a Home Security Camera and a Streaming box on my Xfinity account. I found this out when I received a text message on Dec 2nd 2025 reading: “Your Xfinity order has shipped. Track your package here: [Edited: "Personal Information"] When it arrives, simply

Hello Xfinity Support / Digital Care Team, I'm reaching out here after frustrating experiences on the phone, hoping for proper resolution on a $133 early termination fee that I believe should be waived due to my wife's active-duty Army PCS orders. Quick background: We had Xfinity internet (bundled o

Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on

Signed up for XM with 4 lines in November and the store employees here in MI promised me that I qualify for the free line for a year because I haven't had service with XM in over a year. But they could not add the promotion. They said, just call, they will add it for. I should have known. Several ch

Mobile and internet disputes

Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b