My bill date is on the 9th each month for service from the 13th. I called on 3/31 to cancel service at the end of cycle (4/13). I still got a bill on 4/9 for future service from 4/14-5/13. I went into a physical Xfinity store and the person confirmed that the cancellation went through. But today is

One of the messiest experiences of all time. To put it simply; - They lied to me about my bill multiple times and keep charging me the wrong amount - They are relentless about upgrading and do NOT listen to you on the phone. They just keep asking if you’d like to upgrade, even if you’re trying to ca

Are there any settings I can put on my Comcast emails to improve phishing? Comcast is by far the worst email service that I’ve ever used. It is exceedingly disappointing that we receive Xfinity scam emails consistently. It’s like they aren’t even trying which is disappointing and disrespectful to us

Beginning of April I received a modem kit with my address but a different unknown name. I still have it because I haven’t had a chance to return it. Then earlier this week I get a letter in the mail. Again, correct address, unknown name. It’s a different name than the name that was on the modem. Tod

Fedex lost the package in transit, over a month ago and declared the package lost. I have put in a ticket over a month ago with xfinity to send a replacment, they have given me three different deadline and all of them are past due. They keep blamming the "backend office". 3 missed deadlines, wont an

It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faste

We have an outage of 3 hours in a daily basis, a technician came home and said that he won't enter as he had no technical knowledge and said your Internet will be back when it's back. I am paying a $170 just for Internet . This is a scam

Hello my monthly mobile from $45 jumped to $75 without any explanation like what is going on why Xfinity charges you extra and everybody talks about it is this scam?? And when you call super super rude customer service help you.

My phone got hacked because xfinities security [Edited: "Language"] . I had to change my number and bought a new phone. Was told it would be cheaper to get the bundle with the samsung watch . I told the girl I didn't want it but she swore it would only be 67.72 a month.. come to find out I'm getting

So I went to the Xfinity store here in Portland. I got a new S26 and needed it setup to replace my old S10+. After the setup she said she "wanted to make sure all her customers get the best deal" but instead I got scammed when I asked her 8 times ARE YOU SURE I WONT LOSE MY GIG INTERNET SPEEDS. She

I have been with xfinity for a little over 2 years. They increased my bill for no reason about 3 months ago. Then they shut our tv box off and said I had to get a new one. I drove up and got a new box. It took 24 hours to get back the bare minimum of channels. Xfinity has now lowered my wifi speed a

I'm trying to email customer service so I have something in writing. I signed up for what I thought was a really good deal. Xfinity told me I'd be getting internet and mobile together for $65 the first year, and additional $30 after the first year. I left Verizon and have been recommending Xfinity t