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Phone pay off program
Do xfinity pay off the devise payments in Verizon ? I have gone through their forums and I see a lot of people complaining about they got scammed by xfinity not paying. I wonder anyone got paid for the phone. I wanted to see if this really work or not. If not going to work, I am going to stick with
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Devices
Not receiving payment for the remaining balance on my phones to port over to you.
I switched my mobile service from Verizon to you guys back in May and I was told that the remaining balance on my phones with Verizon would get paid off. Now, a month and a half later I am being charged by Verizon for the phones as they have not been paid off. I have called customer service and they
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Customer Service
What happened to you? I'm talking to you, XFINITY, and anyone else who's been jerked around and scammed by your "Customer Service" LIARS!
Quit promising people things that aren't true, "offering" things that weren't asked for, and charging more for less. We were having a technical issue with our TV box for several days. I usually put off calling or chatting because every interaction takes at least an hour (check the transcripts, check
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Billing
Scam?
I received this email and I’m wondering if it’s a scam. Can you tell me? MyXfinity® We informed you last week of significant changes to our Privacy Policy, Security Policy, and Terms of Service. Older Comcast/Xfinity Mail platform versions will be retired on July 16, 2026, as part of these changes.
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After reading this thread, I called Xfinity and cancelled the phone line!! The Derby CT store should be spoken with about this, bc I was totally scammed.
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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user_k87vpo I appreciate you taking time out of your day to bring this concern to our attention. I'd have questions if I noticed an unexpected payment, and I want to help you find the answers. The best first step is to call your bank and report the t
Unauthorized payment using my on file debit card
I canceled my service with xfinity and then a couple weeks later my final bill was paid using my card without my consent or authorization. Went into the store and the associate could see on my account that an xfinity agent "assisted" with making this payment, again without my authorization I was the
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No, I am left with no answers. THEY SENT ME A CODE FROM XFINITY ASSISTANCE. No one cares about that peice. Just that I was scammed and liable for the phone.
Frauded
Someone strategically scammed me out of my phone using xfinity information and xfinity assistance texts. Customer service is a joke and has not helped me one bit. I ended up in a store crying because I feel so defeated.
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@user_kwp9vr I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/X
Scam Email? [Edited]
I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use
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New Customer - Internet/Home Phone Port this week. Got a call from 844-389-4668 regarding number port. Is this legit?
I got a call on my home phone which is to be ported to XFinity tomorrow. I'm asked to call 844-389-4668. Is that legit? I can't find that number on your website. I'm thinking this is a scammer, but I don't want to delay the install. Please help,
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Home Phone Service & Equipment
user_1che2e, hello and thank you for reaching out to Xfinity Support. Starting in June 2025, Comcast.net email users will be invited to upgrade to Yahoo Mail, with invitations rolling out gradually through 2026. Users will retain their e
email back to comcast
recently my emails are sent to yahoo mail. WHY? i don't want it to yahoo mail. I prefer to open from my comcast email
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Scam Email? [Edited]
I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use
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Frauded
Someone strategically scammed me out of my phone using xfinity information and xfinity assistance texts. Customer service is a joke and has not helped me one bit. I ended up in a store crying because I feel so defeated.
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Customer Service
Is Xfinity changing it's email platform?
I'm getting emails that state that I must "upgrade" my email by 7/14/26 or be shut out of my email account. Is this true or is it a scam?
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Customer Service
Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand a
Email question [Edited]
Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do [Title Edited: "Personal Information"]
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user_682881 We understand how frustrating that would be. Receiving 35 calls in two weeks is excessive, especially when the number changes each time and blocking one number does not stop the next one. Since you have Xfinity Voice, you can use t
Home phone harassment by a scammer
In the last two weeks I have received 35 phone calls from LC D FLMBEAU WI. I have blocked each time I receive a call because they come from different phone numbers. Short of canceling my home phone with Comcast, what can be done about this?
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Help identifying scam call
Got a call from this number asking saying they were comcast Xfinity. +1 (971) 347-0377 need some verification
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Customer Service
Possibly scam email
I received a email message that stated my account was going to be suspended because I had not paid my bill, which has been paid. I don’t know how to send it to you for you to deal with it
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Billing
I received this email and I’m wondering if it’s a scam. ... Yes, it is. The ''Click Here To read and agree to the revised Terms of Service,'' link leads to a scammer phishing site. "Update" emails that have any sort of "do this or lose your access"
BruceW
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1 day ago
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Scam?
I received this email and I’m wondering if it’s a scam. Can you tell me? MyXfinity® We informed you last week of significant changes to our Privacy Policy, Security Policy, and Terms of Service. Older Comcast/Xfinity Mail platform versions will be retired on July 16, 2026, as part of these changes.
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