Xfinity Community Forum

Re: "Phone return fraud"

I am having the same problem. The day I received 2 new phones I got a call from somebody saying they were xfinity telling me that one of the phones (they knew the order number) was mistakenly delivered to me by the delivery driver. They told me the billing was different and if I wanted to keep it I

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Customer Service

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I am having the same problem. The day I received 2 new phones I got a call from somebody saying they were xfinity telling me that one of the phones (they knew the order number) was mistakenly delivered to me by the delivery driver. They told me the b

user_ydjtcf

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18 hours ago

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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@Lostintheforest Unknown. It may have appeared to be one of the frequent email scams containing "Xfinity" or "Comcast" and got deleted. From the FAQ: You’ll see a message after you securely sign in to your email at connect.xfinity.com

Again

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1 day ago

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Is My Comcast Email Moving to Yahoo?

I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]

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Unknown. It may have appeared to be one of the frequent email scams containing "Xfinity" or "Comcast" and got deleated.

Lostintheforest

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2 days ago

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Is My Comcast Email Moving to Yahoo?

I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]

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@user_eg7ukv That’s why I’m telling all my friends to avoid Xfinity at all costs. In my experience, this feels like a scam. The customer support has been terrible, and I honestly can’t think of a worse internet service provider.

user_av4lie

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2 days ago

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charged after cancelling

My Xfinity Mobile service was disconnected on 24 July 2026, yet I have continued to see monthly deductions from my bank account. I have now received an email stating that my final bill is $43.94 and will be automatically charged on 13 November 2026. Please provide an itemised breakdown of all charge

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Hi there, @user_5vsrm8! Thanks for reaching out about your email. Are you seeing a scam message about signing over your land or is that an email you were waiting on to arrive? If that is a scam message, you can report that to us with these st

XfinityRay

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2 days ago

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Loen land Fairhaven

emails about signing over land

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Hello, @user_3ouucy that does sound suspicious. My first question would be, do you have any secondary users on your account? Have you spoken with them all about this password change? Phishing is used by internet scammers pretending to be real compani

XfinityThomasC

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3 days ago

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I received an email stating a secondary user changed my password. How do I tell if this is real or a scam

Suspicious activity on my account

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I received an email stating a secondary user changed my password. How do I tell if this is real or a scam

Suspicious activity on my account

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Customer Service

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I was told that since I am 68 years old or 67 years old at the time that I could get an Apple watch free at first I said I don’t really wear a watch and what I thought was a very nice young lady said that since I was the age I am it would be a

user_7ge9g2

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3 days ago

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Xfinity mobile

Why am I feeling like Xfinity mobile is seriously putting great effort into scanning senior citizens

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user_d0lczp I would recommend to call into our customer service team, and request to be transferred to our Customer Support Assurance (CSA) team. They are the experts that handle any potential scam/fraud scenarios. You will be in good hands with them

XfinityShawn

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4 days ago

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Xfintiy “Advanced Technical Support”

[Edited: “Unverified Phone Number”] or similar number claiming to be advanced technical support is a scam, don’t answer or call them back. I can’t believe after a few years it is still a thing. I also can’t believe that after making an appointment on the official Xfinity app a few hours later they c

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Xfintiy “Advanced Technical Support”

[Edited: “Unverified Phone Number”] or similar number claiming to be advanced technical support is a scam, don’t answer or call them back. I can’t believe after a few years it is still a thing. I also can’t believe that after making an appointment on the official Xfinity app a few hours later they c

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Your Home Network

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Bank Stealers

I don’t know about this store specifically, but Xfinity is a scam. I transferred service from one address to another in July 2024, and I had paid at my old address using one bank. Between July 2024 and December 2025, I was not billed. Xfinity randomly decided to resume billing for my old address, us

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Billing

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I had Paramount+ and Showtime separately awhile back. When we got emails saying that some of the apps where being bundled and/or canceled, we were "sold" different bundles that would lessen our account payment. This was false as now we have to pay se

user_v3y0v7

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7 days ago

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Finding shows on Paramount+ with Showtime

Why can't I find Tulsa King on Paramount+ with Showtime?

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Scammers

I bought a Samsung 26 ultra xfinity rep in store broke it. So i stayed with my 23ultra 8 months of them not changing it in their system I cannot file a claim again ALWAYS HAD MY 23 ULTA CONNECTED still showing as a 26 ultra so assurance has refused my claim xfinity cannot change it they dont know ho

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Devices

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Absolute Rubbish

Ive been with Xfinity for going on 3-4 months now maybe… and ive had NOTHING but BAD EXPERIENCES. First issue i had was when i got my 1 gig wifi plan with the 5 year guaranteed price plan And i ordered a tv box to stream live tv, when the tv box arrived i set it up and it didnt want to work but on m

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Customer Service

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Hello @user_sclgsb, and thank you for reaching out to our Community Forum. We apologize hearing that you may have been the victim of a scam, and we understand how concerning that situation can be. You've come to the right place for help. If you'd li

XfinityMelinda

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9 days ago

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Change my phone number

I was victim of a scammer yesterday and I’m afraid that he has access to my phone

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Change my phone number

I was victim of a scammer yesterday and I’m afraid that he has access to my phone

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Customer Service

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Hey @Iamjose , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the messages you received. I would be more than happy to offer my assistance. It is

XfinityJanelle

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11 days ago

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bill problems and others

I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se

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Always a scam with xfinity

Tired of them changing what I get and don’t get. I had channels included that I paid for but then they decided to take away and need to pay more to have them back. I am so tired of the xfinity scam. Shopping for new provider. Can’t wait to be done with this company that at one time was about taking

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Channels and Programming

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Mobile Service Charge After Promised I Would Not Be Charged

I was promised on the phone I wasn’t going to be charged for a charge I got and they ended up charging me still. I was told they were going to waive the fees and credit that amount by October 15th. Then today I was charged for it even after being told I wasn’t going to which is totally ridiculous if

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Billing

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