I was promised on the phone I wasn’t going to be charged for a charge I got and they ended up charging me still. I was told they were going to waive the fees and credit that amount by October 15th. Then today I was charged for it even after being told I wasn’t going to which is totally ridiculous if

I followed all of the return instructions in the mail to send my perfectly good phone in as I was trading it in and I got the email from xfinity “ Your old device is on its way to US Thanks for sending us your Apple iPhone 16 to complete your Early Upgrade on LINE 1's line! Remember, if you sent us

I am a victim of a scheme that is well-documented online. After my iPhone was delivered, I was contacted on the same day by someone representing themselves as being with Xfinity and was told I received the wrong phone and that I needed to leave it on the porch to be picked up. They knew every detail

Got call from this number saying I was going to lose my 50 percent discount I'm on disability have special prices [Title Edited: "Possible malicious number"]

I am currently trying to get internet at my house and i have had a couple scam calls and I'm very unsure if the person i have been in contact with is actually from Xfinity/Comcast is there a way to check to see if the info given is indeed a worker from Comcast?

I returned an iPad at Xfinity in brand new condition. It was used for two weeks but wiped clean and perfectly pristine condition. I received it back saying it was badly damaged and they charged me $580. Xfinity has no record of it. The agents said it shouldn't have happened online and in-store they

I am dealing with what looks like has been a pretty major issue for people. An agent told me that I would be getting an iPad free of charge, and of course, that was false and I’ve been getting charged monthly payments for it.

I am so utterly pissed. A couple of weeks ago I contacted Comcast through the Xfinity app and I had the customer service rep. Say oh I have a great deal for you. I can lower your monthly payment. I said no you can’t because my payment is this much and it’s lower than what you’re trying to quote me m

Hi everyone, I am writing to get some help from the Digital Care team regarding a terrible experience I just had with customer support, as well as an ongoing security issue with my account. I am regularly targeted by scammers spoofing Xfinity's name. Just tonight, I received a highly inappropriate s

I feel like I’m being scammed. I have contacted Xfinity mobile about 6 times. I had the option to get my son an iPhone with a trade-in or no trade-in when I receive the phone I called Xfinity mobile and they said I did not have to do the trade-in. It’s fine and that my price will be adjusted and put

Got a call from [Edited: “Possible Scam Phone Number”] saying I needed to call about a 50% discount that is expiring. Is that a real number?

I signed up for the 5 year plan at $50 a month. Every customer service agent and technician I spoke to in the last year confirmed it was a 5 year plan. Suddenly, I am not being charged $30 more a month for the same plan. When I called to ask why they saif I only signed up for the 1 year plan. I argu