Xfinity Community Forum

imsotired, Hi there! Thanks for reaching out and for checking before clicking anything. Based on what you shared, that email is not part of the official Xfinity → Yahoo Mail migration, and the wording you received is highly consistent with commo

XfinityGabriel

commented

13 hours ago

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Xfinity email ending - is this scam or real?

I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f

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Hi, @MacLady. Our Customer Security Assurance team, CSA posts known security alerts and phishing scams here, https://spa.xfinity.com/alerts. The team provides the domain for each email address. The steps we provided above show how to send the informa

XfinityRay

replied

1 day ago

to the conversation:

spam

Just received a spam message that I almost followed the link because it looked a real Xfinity message: Voice Message We Have A New Verification Update Notice✅ To noreply@mail.com Blind copy xxxxxxxxx@comcast.net Xfinity ® You have a new voice message You've receiving a 55 sec voicemail from [Edited:

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I’m so deeply disappointed and disturbed

I canceled my services tonight at 4:26PM. The lady communicated to me that I would receive a call to retain me as a customer and to answer the call. she during the call seemed to be I knowledgeable and very confusing in her choice of words, but fine. I then receive a call from a Kevin from the loyal

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Customer Service

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Xfinity is a joke customer service is a scam y’all don’t care it’s impossible to talk to anymore of value and this messaging service is pointless. I’ll just seek legal help.

user_e1ejvv

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1 day ago

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Charging my card for 6 months now after I ended Service [Edited]

Xfinity has been charging my card for 6 months now after I ended Service. In August I called In October when I first Noticed the charges and they assured me it would not continue fast forward to January same thing even took my bank card off fine now they are drafting payments from my checking accoun

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Accepted Solution

Xfinity email ending - is this scam or real?

I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f

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Email

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how are they scamming you . its happening to lots of people

Ndubg

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2 days ago

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Why was my post set to private?

Why was my post about the issue I'm having with xfinity honoring the plan I signed up for set to private? So no one else can see it?

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I feel total scammed by Xfinity

I called in with a service problem and was guided to online text chat. I spent over an hour on the chat service. They said they were checking the account. Asked for MAC address, for me to restart modem,.... Then they said the route of the problem. It was my plan needed to be upgraded to 1Gb/s. I was

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Customer Service

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I too feel I was scammed! While we were upgrading one of our phones in the store, the employee told us because we were “platinum” customers we were eligible for free Apple watches. She said we had to pay tax on the watches, but she NEVER said anythin

user_4ddb6f

commented

2 days ago

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Apple Watch Reward (Scam)

I was also scammed by the Apple Watch Reward. I was never even told the watch was meant to be cellular and was provided free only if connected to the Xfinity network for a monthly fee. So when I refuted the network charge they told me I would have to pay $12.49 per month for 21 months for the “free”

Question

It is sad but Comcast is CENSORING most abuse addresses including its own!!!! For example, I am trying to report a scam site using SurveyMonkey and Wix but Comcast keeps censoring me even though they are the ones being spoofed! <Edited: Maliciou

MacLady

commented

2 days ago

to the conversation:

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spam

Just received a spam message that I almost followed the link because it looked a real Xfinity message: Voice Message We Have A New Verification Update Notice✅ To noreply@mail.com Blind copy xxxxxxxxx@comcast.net Xfinity ® You have a new voice message You've receiving a 55 sec voicemail from [Edited:

Question

... "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner" ... As you suspect, it's some sort of scam. Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://con

BruceW

commented

3 days ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

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Wrong charge 4 months in a row !

the issue is on 12/16 i signed up for a new plan and 2 days after the price changed so from $215.98 that i was supposed to be paying it went to $236 or so. i called customer service and they said that it went up because the entire package price went up. i was told that my internet price was $75 and

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Billing

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@user_6gigiu Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you are experiencing so many scam calls! Do you use the phone otherwise as a means to stay in contact with friends or fam

XfinityBillie

commented

4 days ago

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Delete LandLine Phone

How do I delete my landline? Too, too too many scam calls. The phone rings all the time. I am blocking calls coming in; to date there are 389 blocked phone numbers. This is sick!!

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I followed these instructions and spent 3 hours with basically no response as they “looked up” my account information and then said nothing else. This is very frustrating that you will allow employees of your company and lie and scam customers with n

user_t9cj6f

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5 days ago

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Potential Fraud at Xfinity Store

Is there someone I can report fraudulent activity from employees at an Xfinity retail outlet? [Edited: "Personal Information"] I ordered Xfinity Internet online, and when trying to pickup my modem, they instead signed me up for a secondary account with additional services without my permission. Acti

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Thank god, my order got cancelled due to an issue with fedex. The Customer rep lied to me that once i get the watch, i can cancel the $10/month service if i chose to. I'm glad i saw this post, and decided not to order the watch. I spent a week trying

user_a0bfor

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5 days ago

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K

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch

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This is totally a scam and I strongly believe that they pushed this on customers to gain their services. I switched companies and on that same day got talked into buying two Apple Watches with the intention that one was free with the $300 off the sec

user_ikrlk4

commented

5 days ago

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Apple Watch Promotion Scam

I recently purchased a new Apple Watch SE 3 under the $300 promotion. There was issues activating the watch and customer support ended up adding the watch to my account as a BYOD, which does not get the promotion. I've told them repeatedly that this is not my issue to solve, and that they should res

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Delete LandLine Phone

How do I delete my landline? Too, too too many scam calls. The phone rings all the time. I am blocking calls coming in; to date there are 389 blocked phone numbers. This is sick!!

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Home Phone Service & Equipment

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user_w1xrj9 We appreciate your feedback as we recommend you call into customer service, and then request to be transferred to our Customer Security Assurance (CSA) team. They are the team of experts that handle all scam related concerns.

XfinityShawn

commented

7 days ago

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Complaint about lack of contact methods

I'm writing to lodge a complaint about my experience dealing with Xfinity today. I received a scam email that appeared to be to the email I had registered with Xfinity from alerting me to a password change that I did not request. Naturally I was concerned and quickly changed the account details and

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Xfinity’s internet deals are scams do not trust them

I can’t even fathom how frustrated I am with their incompetency and this is the second time that the situation has happened to me but no one can resolve the issue THEY caused. For wanting to snatch a good deal, I’ll call and check online for their interest price every time when the contract was almo

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Customer Service

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Complaint about lack of contact methods

I'm writing to lodge a complaint about my experience dealing with Xfinity today. I received a scam email that appeared to be to the email I had registered with Xfinity from alerting me to a password change that I did not request. Naturally I was concerned and quickly changed the account details and

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Customer Service

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The most expensive xfinity lie of 2025

I switched from my previous internet provider and cell phone carrier in 2025, i also got a home phone installed and referred my sister to get the same. Multiple lines, and gig speed internet and a kickback was promoted and promised that i would receive a $500 mastercard gift card and also a referral

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Customer Service

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