Xfinity Community Forum

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Just got a call claiming to be Xfinity urging us to call [Edited: "Invalid Phone Number"] to renew our 50% discount. We received the call from [Edited: "Invalid Phone Number"]. Of course I did not answer and let it go to voicemail. Just notifying you

user_qjjoi5

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1 day ago

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Phone scam? 50% off discount terminates

Hi, this is Comcast Xfinity calling. Our bill Our billing system indicates that you're 50% discount on monthly bill is being terminated today. This action is final unless we receive your immediate response. Please call back on the number showing on your caller ID to maintain your current rate thank

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user_85uwl7 Thanks for reaching out about a recent update message you got that may be a scam message. I would be happy to review the account to confirm if that was something we may have sent. Can you send us a direct message with your full name

XfinityEricB

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2 days ago

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Erroneous or fraudulent billing text

Your automatic payment of $312.31 to Xfinity has processed - thank you. Review bill details here: https://t.xfin.me/F9DE5DA TxtHelpOrStop Msg&DataRatesMayApply I received the above text this morning. It appears to be either erroneous or fraudulent. I’d like it evaluated to be sure my account is not

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This also happened to me , seems like you all are trying to take advantage of people who don’t pay attention to their automatic payments. Huge scam- makes me want to leave xfinity .

user_8le2gv

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2 days ago

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NOW TV - added without my consent (additional $20/month)

Just received several surprise emails from Xfinity. "Thanks for reaching out to Xfinity" "Here's the article you requested" (about 10 of these) "Thanks, here is your Xfinity order confirmation" (or "Your updated service order is confirmed") --- To state the obvious. I did not request any changes to

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@user_2r3ppn If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you c

Again

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3 days ago

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fraud

Warning: Sophisticated Xfinity Impersonation Scam Using Gift Cards — Seeking Advice I’m sharing this both as a warning and to ask for advice from others who may have experienced something similar. I received a voicemail offering a 50% discount on my Xfinity plan and called back the number provided.

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Mine too, from $70 to $140, total scam tactics. Time to file a formal complaints is now

user_4fy6x9

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3 days ago

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Billing Doubled with No Warning

My bill mysteriously jumped from $35 to $86 with no warning from Xfinity. I was even in a store two weeks ago and they did not mention a thing. I’ve had it with these insane price jumps and lack of communication

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Hello, user_2r3ppn - Thank you for reaching out and sharing your feedback and concerns so other readers may benefit. You’ve come to the right place, and we’re here to help. Your security matters to us, and protecting you is one of our highest priorit

XfinityThomasA

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4 days ago

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fraud

Warning: Sophisticated Xfinity Impersonation Scam Using Gift Cards — Seeking Advice I’m sharing this both as a warning and to ask for advice from others who may have experienced something similar. I received a voicemail offering a 50% discount on my Xfinity plan and called back the number provided.

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fraud

Warning: Sophisticated Xfinity Impersonation Scam Using Gift Cards — Seeking Advice I’m sharing this both as a warning and to ask for advice from others who may have experienced something similar. I received a voicemail offering a 50% discount on my Xfinity plan and called back the number provided.

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Sign-In and Account Management

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Xfinity mobile customer service are scammers

this is borderline fraud. They promise you a promo and then after getting you to sign up after questioning prices, they say don’t worry, I assure you the price will be this and that. I have all the transcripts. I’ve also been told for months that I will receive a gift card for transitioning my devic

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Customer Service

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Is the following an actual authentic email that Comcast sent a little while ago? ... Can't say for sure without knowing more, but it does not look legit. Do not click! Check email that claims to b

BruceW

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6 days ago

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Suspicious Email received

Is the following an actual authentic email that Comcast sent a little while ago? "Important Reminder From Comcast E-Mail Report for Mailbox Xfinity email system failed to process new mails for your mailbox. Three (3) valid email messages were held and quarantined for deletion. Review messages below

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I Received An Empty Box, No Phone For My New Line, Please Send Another One!

We ordered a new iphone with a NEW line and number that we were porting in and when the box arrived, there was NO PHONE IN THE BOX! I called customer service, they said they'd open a case and I'd get an email to send in photos, but that never arrived. I got asked to send the box back for a "refund"

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Devices

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I was scammed by Xfinity also they did the exact same thing too me

user_ylg3y8

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6 days ago

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Transferred from Verizon, was promised my phones would be paid off

Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the

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Transferred from Verizon, was told my phones would be paid off

I recently transferred my plan from Verizon November 6th 2025 on my mothers birthday over to Xfinity because of their promotion they offered me Internet service Peacock / brand new phone. Long story short, I got talked into switching over to Xfinity by the rep at (1902 Southgate rd Colorado Springs

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Devices

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STOLEN IPHONE

I was scammed by a person claiming to be an Xfinity rep. I need to block the IMEI number on an iphone so that I can make sure no one is using it. Also, I need to get a new phone. I have tried to speak with someone several times and I am just waiting on hold.

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Customer Service

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FORMAL COMPLAINT: Documented Bait & Switch Regarding Speed Tier and Mobile Bundle

I am writing this post as a final attempt to seek a resolution before escalating this matter to the Better Business Bureau and the FCC. I am beyond frustrated; I feel systematically misled by Xfinity’s sales tactics. The Background: Last year, when my promotional rate expired, I spoke with a repre

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Billing

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Update: Your service agent are selling scams. Pretend to offer freebies for lost of service by dangling free 12-month phone data plan with eSim, but it was bait and switch. End up I would pay extra for activation fees etc. This is how low your custom

user_q9add5

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7 days ago

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Report a service outage

I would like to report an outage at our work. I do not have an account number

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@XfinityChristy same general answer, they just post this, to look good. They dont resolve nothing. They told I should go ahead on my own, to start searching for a contractor, pay out of pocket, deal with all of that, and then send them the bi

user_x9v39m

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7 days ago

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Fraud

I want to leave another comment. They damaged my sheetrock and I’ve been waiting 14 days for them to come fix it. I’m exhausted from calling and requesting repairs — I’ve made up to 15 calls. They make promises, and nothing is ever done. Stay away from this company — they are shameless, scammers, an

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Fraud

I want to leave another comment. They damaged my sheetrock and I’ve been waiting 14 days for them to come fix it. I’m exhausted from calling and requesting repairs — I’ve made up to 15 calls. They make promises, and nothing is ever done. Stay away from this company — they are shameless, scammers, an

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Customer Service

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Xfinity mobile switch scam

On August 2nd we switched 4 lines from AT&T. We did this because the offer was we were to receive $500 per line to pay off remaking phone bslance. All we had to do was upload our last ATT bill and follow the instructions. We submitted that info on August 7th but never recieved our incentive number w

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Plan

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@user_7qg9dx You know exactly what happened, you alowed a scammer onto your computer

user_00bz2d

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8 days ago

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Customer phone number 1800?

I need 1800 number to contact customer service

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The question was ask several years ago with over 1000 views Why can't I use the same phone number for multiple email accounts

Its kinda weird with the assumptions and presumably aliases. What if you have young children who don't have a phone and you want to make them their own email account? What if I want to use one for personal and another for a certain group I belong to? There are various reasons. We are getting million

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Email

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