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Apple Watch Scam by Xfinity
Subject: Formal Escalation – Unauthorized Apple Watch Charges and Misleading Sales Practices Dear Xfinity Mobile Executive Resolutions Team, I am writing to formally escalate a serious complaint regarding two Apple Watches that were added to our Xfinity Mobile account following what we believe was a
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Devices
@user_erd46m Is this STILL the case -- as of Sept 2026 --- OPTIONAL with NO Sunsetting date? I am seeing a rash of articles in my current news feeds that mention "the end is near!". I only occasionally use webmail... have n
It says we have an option to update to yahoo email but will we have to do something? Will we lose our email account at comcast at some point?
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Is this STILL the case -- as of Sept 2026 --- OPTIONAL with NO Sunsetting date? I am seeing a rash of articles in my current news feeds that mention "the end is near!". I only occasionally use webmail... have no idea whether
It says we have an option to update to yahoo email but will we have to do something? Will we lose our email account at comcast at some point?
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Xfinity Dena tells me in the DMs in order for them to even tell me the steps to cancel I have to give my personal information to them in the chat window. Is this site a scam? It wasn't years ago, but I think it might be hacked!
How do you CANCEL SERVICE
My phone broke, I have purchased 2 new phones that are SUPPOSED to work with Xfinity. BRAND NEW, FACTORY UNLOCKED, straight from MOTOROLA. Phone you sell yourself. I cannot get help online because your agents are trying to steal personal information. You in store agent was told to back off me when h
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@volfam Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it? Yeah, it's a scam and meant to scare you . I'd say ignore it, but you could report whomever you discussed this with so that it stops.
Billing scam
Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it?
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Billing scam
Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it?
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Customer Service
Fraud
I was called about my service being over 200.00. Was told I could sign up for deals. Assumed my contract needed updating. After several minutes I was told to buy an apple gift card and send to them (claiming to be Xfinity) i ask if i could go to the store they said no. Told them I was no longer inte
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Customer Service
scam
I received a phone message from 1-252-691-4891 regarding my current 50% discount. I don't understand it and I don't want to respond. HJELP111
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Customer Service
Hello, @user_843py6! Thank you for bringing this to our attention! You are spot-on to be cautious. This is indeed a phishing attempt/scam. We will never call you out of nowhere demanding immediate payment or action under the threat of losing a 50% di
Likely Scam Call
I just received a call from [Edited: "Personal Information"] where "Amelia from Xfinity" is claiming the "50% discount on my monthly bill will expire if I don't call back immediately". Are you aware of this?
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Likely Scam Call
I just received a call from [Edited: "Personal Information"] where "Amelia from Xfinity" is claiming the "50% discount on my monthly bill will expire if I don't call back immediately". Are you aware of this?
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Customer Service
Undisclosed taxes and fees on “free” 10 Apple Watch give away
Last month a visiting manager to a Eugene xfinity store was eavesdropping on my session with a customer service technician. He advised that today was my lucky day and I could leave the store with over 3000.00 of watches absolutely free. Reviewing my bill yesterday at the same store I discovered that
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Billing
Collections notice for fraudulent charge
Back in June, someone used my Xfinity account to set up Xfinity mobile service. I was never at risk for the scammers stealing my money, because they used a card that is in no way connected to me. I called customer support, they disconnected the lines, and then received a voicemail saying the ticket
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Billing
Keep receiving phone calls about a large credit [Edited]
Keep receiving phone calls from [Edited: "Possible malicious number"]. Last voicemail is about a large credit that I have with Xfinity. This info is true-- I have a very large credit that has not been taken off of my bill. I have also gotten major pushback from Xfinity regarding applying it to futur
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Customer Service
user_eb76qo - Thank you for your feedback and for joining us here on the Xfinity Forums, @user_eb76qo. We understand how frustrating scam calls can be, and protecting our customers from fraud and cyber threats is a top priority. One of the best ways
Scam call?
I received a call from [Edited: "Possible malicious number"] saying they work with xfinity and were unable to port my phone number from my previous home phone company. They asked for my account and pin for my last provider. Is this a scam? I am getting mixed information. Thank you in advance for any
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Scam call?
I received a call from [Edited: "Possible malicious number"] saying they work with xfinity and were unable to port my phone number from my previous home phone company. They asked for my account and pin for my last provider. Is this a scam? I am getting mixed information. Thank you in advance for any
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Customer Service
My phone was stolen by fraud
Same story as many others. My phone arrived, I got a call that I needed to return it - it was refurbished- I returned it. I talked to legitimate Xfinity employees and told them this and no one said anything about fraud until 11 days after I returned phone. I filed a police report. I worked with your
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Devices
Totally a scam. The customer support through DM couldn’t be worse. I received no response at all the entire day. Extremely disappointing.
Still Being Billed After Cancelling Xfinity Internet
I cancelled my Xfinity Internet service on 8/27 (even before the last day of the contract), yet I am STILL getting bill today for service that I no longer have. This is unacceptable. Once my service was cancelled, I should not continue receiving charges for subsequent billing periods. I need Xfinity
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vayankee1 Thank you for confirming that for me. The suspicious email banner and logo appear in your webmail toolbar next to any email that Xfinity finds questionable. This helps warn you that an email may be a scam or a fake. When it displays, you sh
Xfinity Connect page.
Strange emails listed on left side of Xfinity Connect page. Each one is unknown to me. There is a triangle with an exclamation point after each address.
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user_eb1wlb Thank you for sharing these details. I'm sorry to hear about this experience. Based on the information you've provided, including the request for Apple gift cards as payment for a promotion, this does not align with Comcast's sales or bil
Xfinity Apple Gift Card Promotion Scam
On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un
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@user_4u4c2p Thanks for adding a post to ask. Yes that is a scam, we won't ever ask for payments with gift cards. Report the fraud to our security team here https://spa.xfinity.com/contact-us.
XfinityBenny
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Fraud
I was called about my service being over 200.00. Was told I could sign up for deals. Assumed my contract needed updating. After several minutes I was told to buy an apple gift card and send to them (claiming to be Xfinity) i ask if i could go to the store they said no. Told them I was no longer inte
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