Official

Accepted

Unanswered

Advanced Filters

Search Results (5.1K)

Most Recent
Selected Most Recent
Scam call or real call?

Got a call from +1 [Edited: "Phone Number"] claiming to be from Comcast. they knew the day and time of my upcoming appointment with Xfinity. was this legit?

Question

8

1

0

Need help, multiple calls for HOURS

I have spoken to multiple agents including supervisors and recorded conversations of them promising to do things to help my case and solve an issue, for them to not follow through. My case doesnt make sense and something is wrong and nobody will fix it. I am being scammed . I need to file a complain

Question

15

1

Scammed into leaving feedback

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need. Eventually he offered a 10am appointment the next day. I requested an

Question

21

1

0

Scammed on Xfinity 1-800-266--2278

I was scammed on 5/5/26 on the Xfinity 1-800-266-2688 number which was not spoofed. The call actually came in on that number. They sent me a security code on the Xfinity text #266278 which was not spoofed. This means that this was an employee or a person who works in a Xfinity/Comcast facility made

Question

27

1

0

Is this a legitimate email message from Xfinity? ... No, it is not. "Update" emails that have any sort of "click here or lose your access" demand are almost always scams, and the claims in that email are false. Do not click! If possibl

 commented 

3 days ago

 to the conversation: 

0

0

Is this a legitimate email message from Xfinity? [Edited]

Is this a legitimate email message from Xfinity? See below. ---------- Original Message ----------From: E-mail Service To: Date: 05/11/2026 11:47 AM EDTSubject: 🟥 Important Update from Comcast

Question

I am charged for mobile sevices

I was scammed into signing up for a “free” iPad by a Comcast agent saying I will be charged $35 for Comcast internet and $29 would go towards the device which would technically make it free as the internet service is $60. but now my internet bill is $55. I would like to get re compensated for this s

Question

23

1

0

I got this call today. He asked if I was at home on my network. I asked, "what is this about" already assuming this was a scam call. As soon as I asked that with the tone that I said it, he says"[Edited: "Profanity"]!" and hung up. All I could do was

 to the conversation: 

0

0

SPAM CALLS from 1800-266-2278 saying its xfinity comcast

Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu

Question

Returning my Trade-In [Edited]

I started mobile service took four days to get my phone activated and now I’m trying to return my trade-in and they’re not being helpful. They didn’t send me a label or anything. None of these people know what they’re doing. Considering counseling all of my services if I don’t get a supervisor to ca

Question

26

1

0

Poor Customer Service and Poor Internet Service

On May 5th, I called Comcast Xfinity to inquire about my bill, which had unexpectedly increased by $60 and that my new amount would be $144.61. As a 10-year Comcast/Xfinity customer, despite paying my bill on time every month, I was paying $84.81. A Comcast Xfinity employee informed me that I needed

Question

27

2

0

Request for billing support re: cancellation

On April 29, I requested for my xfinity internet service to be cancelled online (by the way, could you make it more difficult to find). The website told me I would need to speak with a representative to cancel and that they would call me. Some time later I spoke with someone whose job title is proba

Question

24

1

0

Hi there, @user_s6lta6! Thanks for reaching out about the call. There are times that bad actors will spoof the number they are calling from. If you are ever uncertain who you are speaking with you should hang up and call the company yourself. Our Cus

 to the conversation: 

Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

Question

I was also told I was qualified for free Peacock Premium streaming, but when I try to activate it Peacock says it is having problems and can't activate. There is no way to contact Peacock, even worse than trying to contact Xfinity/Comcast. You can'

 to the conversation: 

0

4

Free Peacock

I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?

Question

Scammed by NOW Mobile

I made a post a few weeks ago about making 3 payments (2 through cashapp, 1 though paypal) to now mobile because they claimed they weren’t receiving the payments. I ended up contacting them after being told i’d be contacted and never was. I was able to make a 4th payment through paypal which went th

Question

21

0

0

This is The Worst Scam company Ever

new to Xfinity new something was off I confirmed for 15+ times that my bill will be $41 in person store and online 3 times I made sure to screenshot to show proof talked to Tejas on April 28th and Sagar on April 29th confirming many many many times my bill will be $41. Then I contacted support again

Question

30

1

Plan was changed to something double what I consented to

On 4/22 I spoke with Willie to change my plan to something cheaper. There were several advertised plans that I was unable to successfully complete through the app. Willie went over the options that he had available to him and I agreed to a plan that was slightly less speed than what I had But it was

Question

29

1

0

This also happened to me just yesterday. I suppose since they outsource their call centers overseas it is very easy for call center members to start running a scam within the company with no one in the firm actually finding out. The number I was call

 to the conversation: 

0

1

Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.

I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled

Question

Scam call?

[Edited: "Non-Comcast Phone Number"] Offering me WiFi and cellphone bundle but wouldn't take no as an answer, didn't verify my account or my name. Scam call?

Question

24

1

0

forum icon

New to the Community?

Start Here