We were assured that we would receive an iPhone 17 bundled with a new Apple Watch in exchange for an iPhone Pro Max. Unfortunately, our experience turned out to be quite the opposite and a hellacious nightmare. We encountered issues with a faulty code on Xfinity's end several times, which should hav

Hello, I want to follow up on a problem ticket (# [Edited: "Personal Information"]) which I thought was resolved with Xfinity and the collections agency. However, a new collections agency has contacted me recently regarding this. Moved out of my old apartment and transferred services to my new house

Hello, I signed up for Xfinity 1 gig service, paid the initial fee, and had someone come out to install it. They said they have to run a new line to the house. There were several weeks of ice preventing the utility people from running the line. I've now had it installed, but when I go to activate, t

I was scammed by scammers pretending to be from Xfinity. When you owe a past due amount and scammers call you asking for you by name and the exact amount you are past due on only tells me that your data isn’t safe, because they don’t even know that scammers have breached their system. I weren’t able

In February, I noticed that my bill was quite a bit higher than normal. I have the auto-pay, or I would have caught this in January. However, my bill went from $177 to $210, then $210 to $217, Then $217 to around $280, then to $320, and now to $352. This is crazy. The reason being cited is excessive

I wish I would’ve thought to do a simple google search for “free iPad Xfinity” while I was chatting with an Xfinity agent last August who persuaded me to accept this offer. I would’ve seen the countless reports of other people getting duped in the same way, but didn’t think to do that because up unt

I have never, ever had so much frustration over paying my mobile bill. I've had Xfinity cable since 1999, and mobile for six months. I also have a disabled son, who moved into his own apartment and I manage his cable. There was a problem with one of my son's NOW boxes, which led me to the store, who

WORST EXPERIENCE IVE EVER HAD. No way to contact xfinity. Outage was at 10:40pm and won’t have service until 8:30 pm next day. they should be ashamed of themselves. No tornado or power outages and I don’t have wifi for almost 24 hours. they are a joke and scam. Will be going to any other provider AS

I have read that the fastest growing scam is to steal the electronic SIM card, take over the phone and get access to drain bank accounts, brokerage accounts and charge cards that are stored in the phone. They apparently do this by simply calling Xfinity/Comcast to change the SIM card of the phone of

I have been receiving vms from someone claiming to be Comcast Xfinity but the number doesn’t show up as verified and it’s not on your official site— is there a way to confirm if it is legitimate? (I see no messages in my app or indications of an issue/that someone is trying to reach me). Google says

I ended my service, paid balance, and returned equipment. I am being messaged by a debt collection agency. Why is this the case and is it a scam? I made sure to pay my balance and return my equipment directly to a Xfinity store.