I was emailed a promo code "GIFT50" to use at checkout upon purchasing an internet plan. I did so within the qualifying dates, but was unable to apply a code at checkout. Several representatives have told me I would be eligible upon activation of my plan, but others have told me I was supposed to us

In November 2024, I switched my mobile lines to Xfinity and participated in a promotion to trade in two mobile phones for two new iPhone 16 Pro Max units, with a guaranteed credit of $1,000 per phone. Although I received an official email confirming that both trade-ins were accepted, I have yet to r

Have an email form support@xfinityrewardswinners.com saying I need to register to collect my tickets, but the membership portal says email would be from support@xfinitywinners.com ... Is this a scam? It asks for personal information which makes sense for some awards... Xfinity team, please advise!

I have been paying for 5 phones that a person bought in my name without my permission. I have been paying for the phones for a year. I was scammed out of $100,000 and I now have to live on my social security. I can’t keep up with the payments is there a way to get some help with this? I just can’t a

A year ago, I contacted Xfinity, when our "Internet and Cable" Contract showed it was expiring and prices were going to spike. I spoke to a Customer Service Agent, who then directed me to a Supervisor. This Supervisor, explained that he could maintain our same exact pricing that we had been paying f

I have been trying to get my card seeing how I was sent an email with a code. I have called the people handling the cards three times now in the past two days. Each time I am told their systems are down and I would need to call back in two hours. Three times!!!!

I purchased a new phone in October of 2024. I was offered 2 "free" Apple Watches. I told the salesman that I did not want them if there was any cost involved. He told me that there would not be. I believed him and took the watches. (He was also a new employee). We do auto pay and have not checked mo

I want to share my terrible experience with Xfinity so other customers can be aware of what they might be getting into. What Happened: During Black Friday 2025, I was sold Xfinity services with a promise of a special Black Friday deal. The sales team told me to first set up an internet account, then

I have an Xfinity internet account NEVER had Xfinity Mobile. After calling to reduce my Cable account I was offered to change from Cable to Streaming. So I received my streaming box and alls fine. Then I received an Ipad which was puzzling not sure why but was too busy trying to adjust to streaming

I have not had voice service for months and finally just gave up and tried to cancel the service and moving to starling or att as xfinity customer support model is to avoid dealing with its customers bu doing ever thing possible not to have a real person speak to you and promise issues will be corre

I keep getting charged for Netflix. The only service I have from Xfinity is internet. I called today and Xfinity told me to call Netflix. Why would I call Netflix and you're the one charging me. I asked about a credit and they said they would get back to me. This feels like a straight up scam.

Will lie and say that they will honor their policy and word but does not nor never intends to upon making the statements they make when dealing with customers. They are uninformed workers throughout the entire system and I wouldn't suggest this company to anyone.