Xfinity Community Forum

Scamed into a mobile line promotion, and now cannot get the refund

Hi, our promotion of two years ended in December so for December in January we had a pretty high bill on January 19. I called to try to get a new promotion going and was passed around to three or four different people promising me if I signed up for the mobile line promotion, they would waive half o

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Billing

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Wanted info about number change due to spam. My number got changed 2 times no permission and now has no network connection

I enquired about the changing of my number due to lots of spam calls and scam messages. A representative told me to get some info and contact online help in the chat. My phone number got changed. I received an email saying it was changed. I contacted xfinity chat again to check on that. Seemed ok, I

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Customer Service

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Hi there, @user_sr39n2. Thank you for reaching out about the calls. Our Customer Security Assurance team, CSA, can check further on this for you. This is a link to the Alerts page where you can see Comcast Security Alerts and the Top Phishing Scams,

XfinityRay

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1 day ago

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I have gotten over 100 calls from 888-934-6489

Since August 8th, I have gotten 111 phone calls and voicemails from 888-934-6489. Each voicemail plays an automated message that says "this is your call back", gives me a list of buttons to press, and then says they're sorry they missed me, but I never once asked Xfinity for a callback. I answered o

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Phone stolen through shipping process,and they want to file a claim

Bought and paid in full for a brand new iPhone 17 pro to be shipped to my home only to receive an empty box today. They delivered an empty box with nothing but the piece of paper in it. Had to file a claim and police report which was done,and now have to wait. If this matter does not get resolved, w

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Devices

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As for returning the iPad I already filed a claim and have to return the iPad this weekend, my concern is the scam in itself. if you scroll up you will see several others have had this same issue, and I am curious how many others have fallen victim t

user_9snszz

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2 days ago

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Free ipad and promotion scam from Xfinity agent

I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S

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Well you had the promotion in Dec as your agent offered and sent it to me. Your more than welcome to go back and listen to recording and how your agent assured me that my internet bill would not go up as it was roughly 140.00 a month for gigabit inte

user_9snszz

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2 days ago

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Free ipad and promotion scam from Xfinity agent

I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S

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The way the bill looks it looks like I’m being charged for the iPad. I was assured by the agent on Dec 14 a dime wouldn’t come out of my account for the iPad or for a mobile line for the iPad. Im already on the phone with the BBB and will be contacti

user_9snszz

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2 days ago

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Free ipad and promotion scam from Xfinity agent

I am an Xfinity customer and have been paying $65/month for Gigabit Internet for many years. On November 26, 2024, I chatted with an Xfinity agent named Aadil regarding my Peacock account. During the conversation, he offered me what he described as an amazing promotion. He said, "Hold your breath! S

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I too just got hit with this scam. The agent assured me that it would be 100 percent free. I even stated in the recording " that as long as a dime doesn't come out of my account you can send me the Ipad, but this seems too good to be true". The agent

user_9snszz

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2 days ago

We upgraded our tv to world soccer ticket months ago and for some reason we never received the x1 tv box and remote control but being charged for one. I asked months ago to have the box and as usual nothing that Xfinity promises with these upgrades is ever honored. Customer service is of no use and

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Customer Service

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I am currently going through the same exact situation. It is incredibly frustrating. Idk if I’m being scammed or what but my bill has increased by like $200 and it keeps overcharging us and saying we have a past due balance as well as current balance

Victoriawelch_1

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6 days ago

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Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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Hi. I have also fell victim to this scam even after I told them repeatedly I did not want an ipad and she kept saying this is free! Did you ever get this resolved?

user_r5s7fm

commented

7 days ago

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

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Billing issue

Hello Team, I'm not sure why I'm being charged when I was promised a one-year free mobile line. Additionally, I cannot find this bill in my Xfinity account.I have contacted Xfinity multiple times via chat and phone, and every time, agents have confirmed that I will not be charged and that my money w

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Billing

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In my case, the Xfinity rep in this forum confirmed that I did not have any open orders. And the emails kept on coming, so it was obviously a scam

user_u3aqed

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7 days ago

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Notified about an xFi Pod I didn't order

Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?

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