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... trying to find anything about reporting scams and find nothing ... CSA can be reached through the info in https://spa.xfinity.com/contact-us.

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10 hours ago

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Just trying to report a scam

Today I got a scam text that was very convincing. Looked like it came from Xfinity, had a condensed link that might have been Xfinity, told me I was charged $100 when my billing is handled through my apartment community. Obviously I check my bank and Xfinity accounts first because I never click link

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Good morning @user_b5hrqx , and thank you for reaching out. I'm very sorry to hear about the experience you had while trying to report a suspected scam. I can certainly understand how frustrating it must have been to spend so much time searching for

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Just trying to report a scam

Today I got a scam text that was very convincing. Looked like it came from Xfinity, had a condensed link that might have been Xfinity, told me I was charged $100 when my billing is handled through my apartment community. Obviously I check my bank and Xfinity accounts first because I never click link

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Just trying to report a scam

Today I got a scam text that was very convincing. Looked like it came from Xfinity, had a condensed link that might have been Xfinity, told me I was charged $100 when my billing is handled through my apartment community. Obviously I check my bank and Xfinity accounts first because I never click link

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Xfinity is scamming customers now with it's promotional "upgrades."

Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X

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“Promotion” scam

When I first signed up for Xfinity I was on a $35 a month plan when suddenly it went up to $55. They told me the “promotion” I signed up for ended. I didn’t realize I was in a promotion but since I was a new customer I figured maybe it was a new customer promotion I didn’t realize. Today I get anoth

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It is not. this is a scam. Do not click on to anything. I called Comcast.t

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Xfinity email

I received an email pretending to be from xfinity. Said xfinity email was going away April 14th and wanted me to click on something to upgrade. I didn't click on anything. I have heard that xfinity will be no longer support Xfinity email but don't know when. My question is, when is Xfinity email goi

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Absolutely horrible service experience today

I’ve been with XFINITY mobile for 3 years and travel abroad about 6 times per year. I added the global travel pass when i switched to XFINITY and up until today it had been an amazing experience! $10 per day, fast data capped at a certain limit per day then slower speeds. No issues at all whatsoever

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WORST INTERNET PROVIDER THERE IS

You pay all this money for fast, reliable internet. And it barely works seventy five percent of the time. On top of that, if you have an issue, you can't call and speak to anyone. All they have are robots. The stores you can't even call. You have to go in physically to the store. If there was any ot

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I just received a call from 800 266 2278 ... The number is a legitimate customer service number (it's 1-800-Comcast), but the call was almost certainly a scammer. Remember that scammers can fake their caller IDs, so a call that displays a legitimate

 commented 

3 days ago

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xfinity spam call? 800 266 2278

I just received a call from 800 266 2278 claiming to be xfinity internet services and that foreign users were accessing my internet. I said i wasnt near my modem and he said he would call back later. Assuming this is spam but wanted to check if there's anything I should do here. posting here since t

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Iwatch frim xfinity is a scam

Unfortunately i also fell in this scam. But I am within 14 business days. I activated return process within a day of receiving because the esim inside the watch was not working. The xfinity guy tried for 2 hours and gave up. He was trying to charge me 35 dollars for return but ultimately he agreed t

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offer I signed up for was free line and free phone (other than device taxes and porting charges for the land line). what Xfinity failed to disclose is that the phone contract is for 2 years, while the line is only free for 1 year. so even if you deci

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xfinity mobile coming up short

I used to have a Xfinity voip land line I hardly used but I was paying close to $30/month. when I called to cancel that line in May 2025 Xfinity told me instead of canceling they could port the number to mobile, give me free Samsung a26, and bill will be lowered to about $4/monthly . this was all ve

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A continued run around with lots of deflection and no action and the Waitlist scam

As you all know Xfinity is the absolute worst with taking action and coming up with solutions. They simply train their staff to deflect, deflect, deflect. We are still without cable and they keep blaming other parts of the organizations but they promise us a technician should be able to come out in

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Hello @user_k93i5o, thank you for taking the time to leave a post. I can certainly understand why those virus notifications would be concerning, especially if they started appearing around the time your email experience changed. Seeing warnings that

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virus notification

Since you switched me to Yahoo for my email I have been getting notices that My computer has a virus and it wants me to allow you to fix it. My comcast email still works.

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speak to live person to understand internet promos

My internet promo is coming due. I have 300 speed and am happy with it. Contacted instant chat today. new promo is $55 including one year included mobile. I explained to rep I don't want mobile as I have had Xfinity mobile and was displeased. I then asked for his best price--$55 per month without on

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I am extremely unsatisfied with the service! I had an issue with my internet and the staff was more concerned with selling me additional products than resolving my issue.   I was unable to set up my personal install due to no signal.  I &

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Complaint

I would like to file a formal complaint. Xfinity came to my address to service a separate apartment. They cut MY cable wire and I have been told to wait until morning for a tech to repair it. This is now the second time since I’ve had Xfinity that this incompetent mistake has occurred.

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Feedback

Chat agent was Deepanwita on August 9, 2026 Agent didn’t solve problem. They said several times the refresh was working and would be over in a few minutes and it never was. Agent said my TV box wasn’t working but all other tvs in the house were working except for the one I was calling about Agent sa

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Replacement for defective box

The issue is that it keeps rebooting and changing the channels on me I've spoken with technical support I've spoken with Representatives at the 1-800 Xfinity number I cannot seem to get any service out of them so I'm coming here. They're trying to scam me into agreeing to a new contract saying it's

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I was scammed!!

I am writing on behalf of My 92 year old father walked into an infinity store to inquire about his bill when he was scammed into a mobility line contract with a “free” iPad. I was not informed about this until recently when I attempted to unlock the iPad. I was not successful following the direction

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@XfinityEva wrote: "... If you want to make sure this is a real email you can check the sender ..." Unfortunately that is incorrect. Scammers can and do fake their email "From:" addresses. A bad address guarantees that the email is a fake, but a "go

 commented 

9 days ago

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live representitive

How do i get to speak to a live representative about yahoo mail activation. I keep getting spam emails: Comcast@/XFinity 2026 Dear Valued Customer, Last month, we informed you that the previous version of our Webmail would be suspended effective August 10th 2026, due to recent changes in our partner

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Change from Comcast to yahoo

I know I still have a Comcast address but I can’t remember if I changed to yahoo. We have been scammed by someone impersonating Xfinity before. I don’t think I changed my account to the yahoo account because there is nothing on my email since yesterday. Please help me with this issue.

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