Hi everyone, I am writing to get some help from the Digital Care team regarding a terrible experience I just had with customer support, as well as an ongoing security issue with my account. I am regularly targeted by scammers spoofing Xfinity's name. Just tonight, I received a highly inappropriate s

I feel like I’m being scammed. I have contacted Xfinity mobile about 6 times. I had the option to get my son an iPhone with a trade-in or no trade-in when I receive the phone I called Xfinity mobile and they said I did not have to do the trade-in. It’s fine and that my price will be adjusted and put

Got a call from [Edited: “Possible Scam Phone Number”] saying I needed to call about a 50% discount that is expiring. Is that a real number?

I signed up for the 5 year plan at $50 a month. Every customer service agent and technician I spoke to in the last year confirmed it was a 5 year plan. Suddenly, I am not being charged $30 more a month for the same plan. When I called to ask why they saif I only signed up for the 1 year plan. I argu

Phone number [Edited: “Unverified Phone Number”] called me saying I could get a 50% off discount on my bill, I don’t think it’s a real Xfinity agent

[Edited: "Personal Information”] To the Xfinity Executive Customer Committee, I am contacting you as a 30-year Diamond Loyalty member to request an executive billing override. I want to bring 3 mobile lines over from T-Mobile to Xfinity Mobile under the current "12 Months Free" promotion (with the o

Apparently there is a scam coming from am [Edited: "Possible malicious number"] - received an urgent call that i will be disconnected - call them back - called them back and got vm initially which seemed as if it was Xfinity - purporting to be Xfinity offering 50% off current plan for three years. T

I just received this phone call. Here is the transcript. is it legitimate or a scam [Edited: "Possible malicious number"] Hello, this is Amelia from Xfinity. I am leaving you this final voicemail for you to call back immediately. The 50% discount on your monthly bill is now being terminated due to n

This is a scam. In 2025 I had Internet and TV service with Xfinity by Comcast, I was offered a free mobile line for one year. I presented two different phone. I was told the phones were not compatible, therefore the line was never activated. Around March or April this year 2026, my account was charg

Recently had a technical problem and contacted support and the agent said they where upgrading me to 1gig for $60 a month did not realise that I was going from a 5yr plan to a 1yr plan and the monthly cost was $70 contacted support tonight and got no help and was offered plans that are worse than th

told me to mail back my new iPhone that was just delivered

I had my cellular service with Xfinity Mobile until scammers somehow compromised my account and began ordering iPhones using my account. I spent countless hours on the phone with Xfinity representatives, but they were unable to stop the fraud - and I was charged some kind of setup fee for each phone