Xfinity Community Forum

I am so incredibly sorry you had to deal with that frustrating call! Please know that Xfinity will never call you out of the blue and ask you to disconnect your equipment wires to complete a software update. Software updates happen automatically over

XfinityQuemekia

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10 hours ago

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How do I make an appointment for a technician?

I had a phone call from someone who said they needed to upgrade my Xfinity software. He was not a native English speaker and I couldn't tell most of what he was saying. He told me to removed the wires to my two boxes, which I did. I had limited access since both were secured in wood paneling. I trie

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Hello @user_3qfyx9 thank you for reaching out on our community forum. It sounds like that may be a scam. I would like to check the account just to make sure. Please send us a direct message with your full name and service address so that we can assi

XfinityAbby

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10 hours ago

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update on email transfer

I received an email regarding my account that unless I logged in, provided financial information (credit card #) my account would be terminated. Is this a scam?

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update on email transfer

I received an email regarding my account that unless I logged in, provided financial information (credit card #) my account would be terminated. Is this a scam?

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Sign-In and Account Management

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@user_zx6tmc I have tried multiple times to get my email, because they now want a password, and will reply that they are updating it to yahoo. and now they want a credit card to help. I think this company is a scam.

MichaelRyan

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11 hours ago

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comcast.net email

want to log into my comcast.net email

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user_fvwjk8 Thanks for reaching out with your concerns! This message looks like a classic phishing scam. Scammers frequently send fake emails claiming your account is about to be discontinued or that you need to accept "new terms". I would avoid clic

XfinityBrianH

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15 hours ago

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Investigate email message received this week - (see below). This looks like a scam.

My.Xfinlty®. Please confirm if the attempt below is a Scam. "We're contacting you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that by June 27th 2026, older versions of the Comcast/Xfinity Mail system will be discontinued. To continue accessing your mail

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Investigate email message received this week - (see below). This looks like a scam.

My.Xfinlty®. Please confirm if the attempt below is a Scam. "We're contacting you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that by June 27th 2026, older versions of the Comcast/Xfinity Mail system will be discontinued. To continue accessing your mail

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Customer Service

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Hacker on my computer

user_oc37e5 Is a Hacker. He is using my email to scam people and to hack their accounts. I want his accounts shut down

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Email

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Billing and Payment issues with people refusing to help fix it for me

I was forced onto bulk wifi without my signature and without my knowledge. (Should be illegal but apparently that was the first overlooked). Then my 1GB speed wifi i was paying for, gets FORCED into 800mbps speed. (I watch it download, i am on that speed forcibly now). I am being charged $6/month ON

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Billing

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Many incorrect charges, horrible service.

Xfinity is the WORST company I have ever dealt with. I got the wifi just for the price to be raised a few months later with no warning. I then had to chat with customer service, who gave me $30 in credits and a “free” phone line. I cancelled my wifi, but was still charged a couple times after. And l

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Plan

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Why is xfinity so bad that their "Live Agents" give scam call center phone numbers to their customers?

Xfinity "live Agent" directed me to call billing to deal with a problem. It then provided me a number to a scam call center requesting my social security number in order to move forward. Do not trust this fraudulent deceitful company nor its representatives.

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Customer Service

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Extremely Worried Facebook Messenger

Urgent help! So I spent all day trying various methods to communicate with Xfinity. Finally I found the Xfinity (verified) facebook page which is actually linked from the real xfinity website. I spoke to an agent there. Here is where I am concerned that I brutally messed up. The agent did not ask fo

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Customer Service

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I realize this thread is 4 months old, but it has the correct Topic, so I'm trying it to see if it triggers any useful replies. Ran into this same problem today, June 26, 2026, and finally got it resolved. I got an unexpected email from a legitimate

SkokieBob

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4 days ago

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SMTP server

I have a MacBook and an iPhone and neither will let me send an emaiI from my Comcast Email address. I can receive emails just fine. All the SMTP settings seem fine. What else can I do?

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@user_wdkw5i I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for

Again

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5 days ago

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Held hostage by Assurant

I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for their insurance scam. I refused to pay for a service Xfinity provides t

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Held hostage by Assurant

I called for an exterior repair and coax replacement and was held hostage by Assurant, Xfinity’s third party warranty/ insurance provider. The rep would not transfer me and continuously asked for my payment method to sign up for their insurance scam. I refused to pay for a service Xfinity provides t

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Customer Service

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Hi there, @user_x25huj! Thanks for reaching out that you are receiving calls multiple time a day recently. There are scammers who will spoof calls from reputable providers and numbers. We post a list of alerts that we are aware of here, https://spa.x

XfinityRay

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5 days ago

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Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

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i’m about five minutes away from filing a lawsuit against Xfinity because they keep lying to me about my iPhone 16 pro credit. I turned in a iPhone 16 Pro last year and was told by customer service that I would not be charged for the new iPhone 17 t

user_6y18wo

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6 days ago

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Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us

The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a

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@Loey55 I am also getting them. It also states that email will end by such and such date if I don't respond. The fist e-mail date came and went with no change in email. The second one has another date in the future and I will treat as a scam and ig

Again

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6 days ago

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I keep getting emails saying I must update but I am now sure these are legitimate.

I keep getting emails from different email addresses about updating my email and I am not sure if this is something I should do

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I am also getting them. It also states that email will end by such and such date if I don't respond. The fist e-mail date came and went with no change in email. The second one has another date in the future and I will treat as a scam and ignore. I wo

Loey55

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7 days ago

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I keep getting emails saying I must update but I am now sure these are legitimate.

I keep getting emails from different email addresses about updating my email and I am not sure if this is something I should do

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@user_dxe1sm - This sounds incredibly frustrating, and it is completely understandable that it is worrying. When an urgent message threatens to disrupt your services, especially when it looks official, it is natural to feel stressed. You can take a

XfinitySara

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7 days ago

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Phishing Scam Suspicious Calls and Texts

I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo

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what a disappointment

you guys are already known as "scamcast" and the lawsuits over the years show. Yet, I stuck it out with you, even though your rates are oppressive. Now, with the lose of THE two best channels as the NFL season approaches, you guys are going to have a mass exodus. why aren't other providers going thr

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Customer Service

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