So I went to the Xfinity store here in Portland. I got a new S26 and needed it setup to replace my old S10+. After the setup she said she "wanted to make sure all her customers get the best deal" but instead I got scammed when I asked her 8 times ARE YOU SURE I WONT LOSE MY GIG INTERNET SPEEDS. She

I have been with xfinity for a little over 2 years. They increased my bill for no reason about 3 months ago. Then they shut our tv box off and said I had to get a new one. I drove up and got a new box. It took 24 hours to get back the bare minimum of channels. Xfinity has now lowered my wifi speed a

I'm trying to email customer service so I have something in writing. I signed up for what I thought was a really good deal. Xfinity told me I'd be getting internet and mobile together for $65 the first year, and additional $30 after the first year. I left Verizon and have been recommending Xfinity t

I had issues with setting up my Internet connection and once that was fixed, the representative called Harvinder asked for my IMEI and sent a suspicious link. Despite my better judgement, I opened the link and it asked for my SSN. I immediately closed the link and the chat. How do I report this work

I recently canceled my service over the phone and the customer service representative asked if I'd be returning a flex TV box I had several years ago. I explained that I have lost the box and he said no problem and that he'd remove it from my account then proceeded to cancel my service. Now I am rec

I have requested my internet be cancelled via phone and via these forums and it still has not been shut off despite receiving confirmation: https://forums.xfinity.com/conversations/billing/need-assistance-canceling-internet-service/69b9604f58321463f40e1143?commentId=69b9697e0d962c1069faa40f FOR THE

We were assured that we would receive an iPhone 17 bundled with a new Apple Watch in exchange for an iPhone Pro Max. Unfortunately, our experience turned out to be quite the opposite and a hellacious nightmare. We encountered issues with a faulty code on Xfinity's end several times, which should hav

Hello, I want to follow up on a problem ticket (# [Edited: "Personal Information"]) which I thought was resolved with Xfinity and the collections agency. However, a new collections agency has contacted me recently regarding this. Moved out of my old apartment and transferred services to my new house

Hello, I signed up for Xfinity 1 gig service, paid the initial fee, and had someone come out to install it. They said they have to run a new line to the house. There were several weeks of ice preventing the utility people from running the line. I've now had it installed, but when I go to activate, t

I was scammed by scammers pretending to be from Xfinity. When you owe a past due amount and scammers call you asking for you by name and the exact amount you are past due on only tells me that your data isn’t safe, because they don’t even know that scammers have breached their system. I weren’t able

In February, I noticed that my bill was quite a bit higher than normal. I have the auto-pay, or I would have caught this in January. However, my bill went from $177 to $210, then $210 to $217, Then $217 to around $280, then to $320, and now to $352. This is crazy. The reason being cited is excessive

I wish I would’ve thought to do a simple google search for “free iPad Xfinity” while I was chatting with an Xfinity agent last August who persuaded me to accept this offer. I would’ve seen the countless reports of other people getting duped in the same way, but didn’t think to do that because up unt