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Scam artists
Recently had a technical problem and contacted support and the agent said they where upgrading me to 1gig for $60 a month did not realise that I was going from a 5yr plan to a 1yr plan and the monthly cost was $70 contacted support tonight and got no help and was offered plans that are worse than th
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Your Home Network
scam call from Xfinity saying they sent refurbished phones by mistake
told me to mail back my new iPhone that was just delivered
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Devices
Impossible to leave Xfinity Mobile
I had my cellular service with Xfinity Mobile until scammers somehow compromised my account and began ordering iPhones using my account. I spent countless hours on the phone with Xfinity representatives, but they were unable to stop the fraud - and I was charged some kind of setup fee for each phone
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Customer Service
user_tgdcxo - Thank you for choosing Xfinity and for joining us here on the community! If you're unsure whether an email or text message claiming to be from Xfinity is legitimate, you can review the latest security information on the Xfinity Cybersec
WiFi Renewal Email Question
I received an email a couple of days ago stating that my WiFi plan price was changing and my bill would go up for it unless I renewed for the next 5 years. Is this a legitimate email? Because I seem to recall when I signed up last year that my rate was already locked in for 5 years unless I misheard
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I found this post while trying to discover if the bringg.com link was legit or a scam! Is it? I ordered a modem yesterday (~2pm) and at ~11:40pm I started receiving these shipping notifications from Bringg including a message it was delivered
Wifi Gateway delivered before selected date
I set up wifi yesterday and selected delayed delivery for 5/1. Last night I got two text messages with a bringg.com link that said my Xfinity order was out for delivery and then delivered. I do not currently live at the address and in all likelihood the package was probably stolen overnight. I have
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I have just been scammed with the offer of $50/month and 5Gig service speed. Same person, Travis Scott. What convinced me to pay was that he was able to stop my internet while I was on the phone with him. I will contact Comcast HQ
Xfinity Apple Gift Card Promotion Scam
On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un
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I did NOT changed my plan, why does my bill go up to 76$?
It said a change to plan has been made which cost me 10 more dollar, but the problem is that I've never change my plan since the last payment. Is this a scam now? What are we doing now?
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Billing
This is exactly happening to me right now. Just got my internet set up through them around September 4th, and every single time i spoke to any of the MULTIPLE representatives, it was shoveled down my throat that i will get a free line for 12 months!!
Subject: Escalation Request – Repeated Confirmation of a Free Mobile Line, Followed by Unexpected Charges
Hello Xfinity Team,My name is [Edited: "Personal Information”]My Xfinity account # : [Edited: "Personal Information”]My contact number : [Edited: "Personal Information”]I am posting this here after multiple calls and several hours spent working with Xfinity Customer Service. I am hoping someone from
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Removed promo credit
Traded my phone in and received 1100 credit over 24 months . They cancelled my promo and now charging me 50/mnth for phone that i traded. Biggest scam .multiple calls and agents. Been with xfinity with mulitple lines and internet as well as other family members switched from me. Would stay away from
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Devices
In case it is helpful for anyone that sees this thread, when you cancel your service, xfinity mails you the final prorated bill for the portion of the month that you had service. If you have autopay turned on, it will no longer be active, so if you d
Collections showing up on credit report
I'm seeing Comcast showing up under collections on my credit report, and I have no idea what it is from. I'd like to talk to someone, but since I don't have a personal account I can't get through on the phone system. I also don't see where to send a direct message here. I think I may need create a p
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Apple Watch Scam by Xfinity
Subject: Formal Escalation – Unauthorized Apple Watch Charges and Misleading Sales Practices Dear Xfinity Mobile Executive Resolutions Team, I am writing to formally escalate a serious complaint regarding two Apple Watches that were added to our Xfinity Mobile account following what we believe was a
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Devices
@user_erd46m Is this STILL the case -- as of Sept 2026 --- OPTIONAL with NO Sunsetting date? I am seeing a rash of articles in my current news feeds that mention "the end is near!". I only occasionally use webmail... have n
It says we have an option to update to yahoo email but will we have to do something? Will we lose our email account at comcast at some point?
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Is this STILL the case -- as of Sept 2026 --- OPTIONAL with NO Sunsetting date? I am seeing a rash of articles in my current news feeds that mention "the end is near!". I only occasionally use webmail... have no idea whether
It says we have an option to update to yahoo email but will we have to do something? Will we lose our email account at comcast at some point?
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Xfinity Dena tells me in the DMs in order for them to even tell me the steps to cancel I have to give my personal information to them in the chat window. Is this site a scam? It wasn't years ago, but I think it might be hacked!
How do you CANCEL SERVICE
My phone broke, I have purchased 2 new phones that are SUPPOSED to work with Xfinity. BRAND NEW, FACTORY UNLOCKED, straight from MOTOROLA. Phone you sell yourself. I cannot get help online because your agents are trying to steal personal information. You in store agent was told to back off me when h
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@user_4u4c2p Thanks for adding a post to ask. Yes that is a scam, we won't ever ask for payments with gift cards. Report the fraud to our security team here https://spa.xfinity.com/contact-us.
Fraud
I was called about my service being over 200.00. Was told I could sign up for deals. Assumed my contract needed updating. After several minutes I was told to buy an apple gift card and send to them (claiming to be Xfinity) i ask if i could go to the store they said no. Told them I was no longer inte
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@volfam Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it? Yeah, it's a scam and meant to scare you . I'd say ignore it, but you could report whomever you discussed this with so that it stops.
Billing scam
Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it?
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Billing scam
Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it?
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Customer Service
Fraud
I was called about my service being over 200.00. Was told I could sign up for deals. Assumed my contract needed updating. After several minutes I was told to buy an apple gift card and send to them (claiming to be Xfinity) i ask if i could go to the store they said no. Told them I was no longer inte
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Customer Service
scam
I received a phone message from 1-252-691-4891 regarding my current 50% discount. I don't understand it and I don't want to respond. HJELP111
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Customer Service
I have been the victim of an xfinity scam that included Xfinity allowing someone to allow an unauthorized phone purchase on my account with insurance and an added line. When I immediately called Xfinity about receiving a phone I did not order, they t
user_mygttc
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22 hours ago
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Xfinity Apple Gift Card Promotion Scam
On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un
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