Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (4.8K)
CUSTOMER SERVICE REP STOLE FROM ME!
I called xfinity bc my normal bill is 95$ it went up to 107$ bc they said I went over my data. When I called to see why and what I can do about my bill the man I spoke to said he could give me a discount and drop my bill to 90$ but I “had to pay it today” I agreed to the 90$, he sent me a form to fi
Question
•
Billing
It's insane. I registered for 1 gig $50 monthly for 5 year deal they had in December, and after 1 month it suddenly got raised to ONE FIFTY PER MONTH WITH NO WARNING. What kind of Indian scam is this? What happened to locking to 50 dollars for 5 year
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
LoL.... don't you know? This is how Xfinity rolls.... it incentivizes agents to up-sell any way possible. Agents desperate to meet their numbers will basically try every trick in the book. Its almost akin to scamming... You just have to be ver
Shady practice from online customer agent
I had a chat online with a customer service agent, asking about internet service plan options. As an existing customer, I was given a couple of speed tiers with optional a new phone line bundled for free. To continue setting it up, the agent asked me the IMEI of my phone (factory unlocked Moto G Pow
Question
I'm also having an issue with the $200 gift card. When I signed up with Xfinity the gal said I'd get it after 90 days. Repeated the offer to the gal to make sure & she repeatedly stated YES I would get the card after 90 days. 90 days have come an
200 Dollar Pre Paid Promotion (SCAM)
Anyone else not receive their 200 dollar gift card via a promotion? I signed up for fiber internet and it was a part of my plan. My rep said after 3 successful payments, a 200 dollar pre paid gift card would be sent out to me. I have yet to hear a response from Xfinity, my rep I reached out to, and
Question
Pl. block and report as scam - [Edited: "Invalid Phone Number"]
Report a Scam Number [Edited]
Received a call from Xfinity asking me the social security numner , debit card, and they have all information [Edited: All Caps]
Question
Don't even get me started. I received a notice about adding a 2nd line "on them" for 12 months i called to be certain this was true 3 times before I committed. Low and behold, I was charged. I called when I got my bill. They said this an
Not receiving promised promotional rate
I am having trouble receiving the promotional rate I was promised. I spoke with customer service on September 9, 2025, and they enrolled me in the xfinity mobile promotion of $20 total for our two lines of unlimited, for one full year, with confirmation [Edited: "Personal Information"]. However, I k
Question
Hello, @user_3hbugz! Thank you for reaching out here about the call. @BruceW is correct that it is a scam. The team and website they listed are the correct team to report this to. There is also an alerts page on that same website that shows any scams
Low Modem Security
I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?
Question
They broke my trade in phone so they didn’t have to give me the credit
I’ve had nothing but problems since I switched to Xfinity mobile. The chatty on top is when I sent my old phone as a trade in & received it back in the mail FOUR WEEKS KATER ABSOLUTELY SMASHED. I packaged it PROPERLY. I was supposed to get a $500 credit!!!!! Never got an email saying the condition o
Question
•
Devices
'Click here to Re-login and Update now!' and 'Clicking here' are links to scammer sites! Do not click! Check email that claims to be from Comcast/Xfinity with their Connect webmail (htt
Email received regarding Comcast email service and access to it.
Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step
Question
Email received regarding Comcast email service and access to it.
Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step
Question
•
... Is this just another phishing email? Correct. See https://www.xfinity.com/support/articles/yahoo-email-migration-safety. Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for t
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question
Try, try, try, try again, then try again, diy
I live in Jax, FL. I have slow internet. I call and get the automated "DO IT YOURSELF" restart modem check wait ten minutes, call us back over and over and over and over and over and over and over. This is an endless loop of misdirection, telling the customer to DIY. There is no customer service. Th
Question
•
Your Home Network
Worst Customer Service
Interestingly enough I typed this out already and when I tried to submit it errored out and made me re type it. i have been battling with this company for months. It started when i had a few outages. then a customer service rep lied about an appointment confirmation. How do i know? I called back aft
Question
•
Customer Service
are you making changes to your Terms of Service ? Or is this a scam emaill?
i keep getting emails which I suspect are scam. Are they?
Question
•
Customer Service
Same issue here. I shipped two iPhone 14 Pro Max units on the same day in October 2025, with the provided labels. Both show stuck at USPS in TX, but Xfinity shows one was received and a credit issued. This appears to be a scam, possibly involving the
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
Question
... Is this correct or bogus? It's probably a scam, an attempt to persuade you to give control of your equipment to a criminal. If an employee doesn't reply to your message here, Comcast Security Assurance should be able to answer your question. You
Low Modem Security
I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?
Question
Xfinity fraudulently changed my account
Where to begin. 1. When I switched to Xfinity Mobile from Verizon, they told me they would pay off the remaining balance on my device which was $866 to Verizon. After 2 months, they sent me a $200 gift card to pay it off, leaving me with a balance of $666. I do not have the money to pay all at once.
Question
•
Customer Service
Internet disconnected
So my internet was disconnected due to an unpaid bill. I paid the bill 2 minutes after disconnection and internet has yet to be restored. My modem immediately stopped working after Xfinity disconnected my services. Now I have to wait 4 days for a technician to come look at a modem that was working F
Question
•
Billing
Trade in credits not applied
Signed up for Xfinity promo offering $1,100 in bill credits over 24 month period for trading in an iPhone 15 Pro Max for a new Iphone 17 Pro Max. I sent in my iPhone 15 pro max and it was delivered to Xfinity on oct 5. It’s been almost 4 months now and no bill credits. I had been paying full price f
Question
•
Devices
Hello, @Annabelle2. I am sorry to be the bearer of bad news, but this was a phishing email, and the link you clicked was likely a fraudulent site designed to steal your login credentials. While it is true that we are currently migrating @comcast.net
XfinitySara
commented
8 hours ago
to the conversation:
0
2
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question