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free smart watch scam FILING A COMPLAINT WITH FCC
Amazing to see how many people have been SCAMMED by Xfinity for the "FREE SMART WATCH". I have wasted 3 days on the phone with them. EACH time I must explain the problem EACH time the "rep" says the same thing! We Bought 2 iPhones in February, and the promotion was a "free smart watch" only pay $10/
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Devices
I completely understand, @Lauraloo22! I got a spoofed call today and the bad actor said they were from Xfinity trying to get me to enter my information. Luckily I knew that was fake right away. They are getting better and better! This is our Service
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob
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Thanks for reaching out about the message, @Lauraloo22. @BruceW is one of our super knowledgeable contributors. They are correct that this is a scam. As stated, we do not send to a Google address and we send new firmware automatically in the overnigh
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob
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@user_irgfy5 It's a scam. Comcast@/XFinity 2026 <----- Not valid; why is the @ sign there? Xfinity is not XFinity. Always watch for spelling and typographical errors. XF1N1TY/Mail <----- Xfinity is not sp
Xfinity email ending - is this scam or real?
I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f
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Accepted Solution
... just received today ... The link leads to a scammer phishing site which asks you to enter your login information, and might also ask for financial info. "Update" emails that have any sort of "do this or lose your access" demand are almost always
Email transition
Another scam? July is already passed but just received today. Sorry, I cannot get rid of the box. ———- 🔴 Security & Privacy Enhancements for Your Comcast Mailbox 1:27 PMXfinityEmailAlert! Dear User, We recently informed you about upcoming changes to our Terms of Service, Security Policy, and Privac
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Accepted Solution
Email transition
Another scam? July is already passed but just received today. Sorry, I cannot get rid of the box. ———- 🔴 Security & Privacy Enhancements for Your Comcast Mailbox 1:27 PMXfinityEmailAlert! Dear User, We recently informed you about upcoming changes to our Terms of Service, Security Policy, and Privac
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scam update
received a call yesterday, Monday, 3 August 2026, identified as Comcast @[Edited: "Unverified Phone Number"]
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Customer Service
I, too, had the exact same issue with a representative who said he was an Xfinity employee but wanted me to switch to att&t because they were partners for internet. They ALMOST got me! But thankfully, I figured out the scam in time. They are ruth
Agent Name "James" encouraged me to switch to AT&T
Ive been a customer for over 10 years and always cringed at the idea of calling into for support since I always get pass to people who try to sell me something instead of helping me with what I am asking for. After the agent named "James" wasted my time for 30mins I kindly asked for a manger or supe
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Horrible experience
I am not one to go out of my way to make a big fuss of anything. I just fix the problem and move on but xfinity mobile is a scam!! I switched to verizon since march and canceled my xfinity account since then. I have been charged including today three different times for a closed account!! First they
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Plan
Security leaks
⭐☆☆☆☆ (1 Star) My experience with Xfinity Mobile has been extremely frustrating. I spent hours on the phone with multiple representatives trying to resolve an issue with phones that were returned to Xfinity. One representative confirmed they had been received, but every representative afterward acte
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Devices
I have also received the same exact message. Is this legit or not? It says that we have only 7 Days in order to do this update. Is this an actual update or is this a scam? I see on here that some people are stating this is a scam and then others are
Firmware Update
Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob
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Apple Watch scam
don’t fall for these Apple Watch scams they just got me today and I wanted to cancel the order after 3 hours and they said it was to late. This company is absolutely a joke im canceling all my services.
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Devices
Unjustified price increase
I got an email saying they got a cancellation request, which I never sent, so I called to tell them I hadn't submitted one. The agent reinstated my service, but the price was higher. I told him I wanted to go back to my old contract since I hadn't submitted a request. I'm really upset because I didn
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Customer Service
To be honest your reply is an instance of the problem. I’m not asking for a refund or any special treatment; I’m sharing information: a real end to end experience and pointing out how a step in that workflow exposes xfinity customers to scams (and b
Constructive Feedback on Support User Experience
Good afternoon Xfinity; I wanted to take a second to leave some constructive feedback on my experience with Xfinity support. Briefly, my internet was down this morning. I work from home, so this is typically a major problem when I don't have Internet during business hours. I work in technology and d
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They are the absolute worst, I spent days and countless hours all I wanted was my bill lowered since if been with them over 25 years. They lowered my bill alright, they shut my cable off as well, I repeatedly asked them if everything was going to sta
The nightmare of my day
I am in absolute awe of how horrible my experience was today! Honestly, I saw on my Xfinity app that there was new mobile services available, my idiot of a self, thought I could contact Xfinity chat customer service and literally just ask if the new mobile promotion would save me any money. That was
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Hello user_bbmmdm, we do catalog any phishing scam attempt reported to us via our Latest Cybersecurity Alerts. You can check these to see if the messages you've received match certain details, or report new cases to us.
phishing
From Customer service Comcast/Xfinity Dear user, Our Security and Privacy Policy and Terms of Service were modified last month. Please be aware that on JULY 6th, 2026, the Comcast/Xfinity email system's legacy versions will be decommissioned. You will need to accept the new Terms of Service before J
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... I got to a screen that wanted back -up account info (email and phone) and one that wanted billing info ... That's a scammer's trap! Any information you gave is compromised. The "click here to accept new terms and conditions" email is a long stan
access email
I am unable to locate or access an email address connected to my account. I believe the account is active because when I send email to it, the email is referred/shown in my main account as usual. The email in question does not appear in the chat as attached to my account. When I ask to chat with ali
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Constructive Feedback on Support User Experience
Good afternoon Xfinity; I wanted to take a second to leave some constructive feedback on my experience with Xfinity support. Briefly, my internet was down this morning. I work from home, so this is typically a major problem when I don't have Internet during business hours. I work in technology and d
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Customer Service
I believe they said 8-4-26. After the first fraud ticket was submitted last week, someone from cybersecurity called me and after going through everything he said it wasn’t his problem, tried to transfer me, then I got hung up on and the ticket close
Phone return fraud
I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso
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Accepted Solution
Hello @JR63 👋 I know how prevalent scam and phishing emails are nowadays, so your concerns are valid! The email you outlined certainly doesn't sound like the kind of lanaguage we'd use oursleves, so anytime you feel as though you've received an emai
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Email transition
Another scam? July is already passed but just received today. Sorry, I cannot get rid of the box. ———- 🔴 Security & Privacy Enhancements for Your Comcast Mailbox 1:27 PMXfinityEmailAlert! Dear User, We recently informed you about upcoming changes to our Terms of Service, Security Policy, and Privac
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