Xfinity Community Forum

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@XfinityChristy same general answer, they just post this, to look good. They dont resolve nothing. They told I should go ahead on my own, to start searching for a contractor, pay out of pocket, deal with all of that, and then send them the bi

user_x9v39m

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18 minutes ago

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Fraud

I want to leave another comment. They damaged my sheetrock and I’ve been waiting 14 days for them to come fix it. I’m exhausted from calling and requesting repairs — I’ve made up to 15 calls. They make promises, and nothing is ever done. Stay away from this company — they are shameless, scammers, an

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Fraud

I want to leave another comment. They damaged my sheetrock and I’ve been waiting 14 days for them to come fix it. I’m exhausted from calling and requesting repairs — I’ve made up to 15 calls. They make promises, and nothing is ever done. Stay away from this company — they are shameless, scammers, an

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Customer Service

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Xfinity mobile switch scam

On August 2nd we switched 4 lines from AT&T. We did this because the offer was we were to receive $500 per line to pay off remaking phone bslance. All we had to do was upload our last ATT bill and follow the instructions. We submitted that info on August 7th but never recieved our incentive number w

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Plan

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@user_7qg9dx You know exactly what happened, you alowed a scammer onto your computer

user_00bz2d

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20 hours ago

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Customer phone number 1800?

I need 1800 number to contact customer service

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The question was ask several years ago with over 1000 views Why can't I use the same phone number for multiple email accounts

Its kinda weird with the assumptions and presumably aliases. What if you have young children who don't have a phone and you want to make them their own email account? What if I want to use one for personal and another for a certain group I belong to? There are various reasons. We are getting million

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Email

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False advertise

Xfinity customer service provided false advertising. I locked in with 5 years price guarantee at $65 monthly. Then, I call back for Apple Watch. Somehow I got into a wrong department that is internet department. The guy advertised me for another internet plan at $55 monthly. He told me everything is

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Customer Service

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Hi cn13! Thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. The transition for Xfinity email users to Yahoo Mail began in June 2025, with invitations rolling out gradually thr

XfinityAmira

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1 day ago

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Xfinity's email transition date???

I heard that Xfinity is transitioning to Yahoo for email, but haven't gotten any email for this. I've gotten scammers who say they're from Xfinity, but there's no way to verify anything. How can I verify that the email is TRULY from Xfinity????

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Never use Xfinity

Xfinity has the worst customer service and service possible. They make sure to tack on little fees that you pay for every single month so then when you do cancel even two years later, you owe them 100+ dollars due to installment fees that you were paying every single month that you didn’t even know.

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Customer Service

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Xfinity's email transition date???

I heard that Xfinity is transitioning to Yahoo for email, but haven't gotten any email for this. I've gotten scammers who say they're from Xfinity, but there's no way to verify anything. How can I verify that the email is TRULY from Xfinity????

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Customer Service

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They scam people this way, did the same to my lady recently. Then she got a bill from her old provider for 695$ then next week later a bill from Xfinity for over 200$, shame.

user_7p7oc8

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2 days ago

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Xfinity Mobile Contract Buyout

I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised

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xfinity mobile one year free

I was offered a one year free unlimited phone line when signing up for xfinity service. I then started to get charged monthly and have spent hours on the phone trying to get a credit back for the charges. A ticket was opened and I was told it would take 60days to get refunded. I called back 60 days

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have any of you resolved this? I would like to get a collective group together. It sounds like all of us are getting scammed by Xfinity

user_y561tw

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2 days ago

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$500 Prepaid Virtual Card

I was making an adjustment to my home WiFi when the Xfinity representative started asking who my mobile carrier was and started offering me a promotion that was too good to not pass up. The offer was for me to send my current phone to Xfinity and switch over to them and I would only have to pay $10

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Exact same thing just happened to me for almost 3,000 dollars between my and my parents xfinitybaccounts!!!! THANK GOD please secure my account and information from these scammers I am concerned as well. December 15,2025. “Victor [Edited: "Pers

user_01l1xf

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2 days ago

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Target Gift Card Scam BEWARE THEY ARE GOOD

*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr

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Accepted Solution

Is this legit? ... NO, it is not. Exactly as stated above. the "Click Here To Update Your Email Now" link leads to a scammer site that steals your Comcast/Xfinity login information and goodness know what else! "Update" emails that have any

BruceW

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2 days ago

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Email transitiin

Is this legitimate? Tried logging in to yahoo email and it does not recognize username/ email address or password. MyXfinity® Important Reminder from ComcastLast month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that as of October 29th,

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They tried to get me also late last week. Some of the best scammers out there. What they know about my account and even my checking account ending numbers is quite concerning though. I listened to the entire line even through the point where I

user_qepn1i

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3 days ago

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Target Gift Card Scam BEWARE THEY ARE GOOD

*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr

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@XfinityJamesC I hope your company goes out of business and the people in charge that scam consumers are held accountable. Have the day you deserve.

Itswiimm

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3 days ago

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Better business bureau complaint

Got a call from xfinity last Wednesday about a complaint I put in with the better business bureau concerning Xfinity trade-in program..was told xfinity would get back to me Friday or Monday because of the Thanksgiving holiday. It is now Tuesday Dec 2nd and still no call back. If xfinity doest contac

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I am about to do the same thing with a better business bureau complaint. The scamming and everything this company does is absolutely predatory and disgusting. I hope no one else has to suffer with their services.

Itswiimm

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3 days ago

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Better business bureau complaint

Got a call from xfinity last Wednesday about a complaint I put in with the better business bureau concerning Xfinity trade-in program..was told xfinity would get back to me Friday or Monday because of the Thanksgiving holiday. It is now Tuesday Dec 2nd and still no call back. If xfinity doest contac

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I've been an Xfinity customer for over 20+ years and I've noticed in the last year that the Xfinity Wi-Fi service is HORRIBLE! We have repeated drops as well. We pay our bill on time faithfully ever month for a whole month of service. Yet we are luck

user_rfklvu

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3 days ago

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Neighborhood is experiencing WiFi drops consistently

Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen

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Hello I have also been misled and lied to about this promotion. I signed up for mobile and switched 2 lines over. One with a qualifying trade in and one with a Boyd. I was led through the wringer for months by representatives through chat, call, and

user_lpx9xw

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3 days ago

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$500 Prepaid Virtual Card

I was making an adjustment to my home WiFi when the Xfinity representative started asking who my mobile carrier was and started offering me a promotion that was too good to not pass up. The offer was for me to send my current phone to Xfinity and switch over to them and I would only have to pay $10

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@user_l143w4 You put your finger on the core issue. This apparently stems from a 3rd party data breach of a former Xfinity vendor, Xfinity was just fined $1.5 Million for it. Xfinity not taking actions to protect its affected customers from further

user_n41d48

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5 days ago

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Target Gift Card Scam BEWARE THEY ARE GOOD

*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr

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