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U
Worst Experience ever

WORST EXPERIENCE IVE EVER HAD. No way to contact xfinity. Outage was at 10:40pm and won’t have service until 8:30 pm next day. they should be ashamed of themselves. No tornado or power outages and I don’t have wifi for almost 24 hours. they are a joke and scam. Will be going to any other provider AS

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Network

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@user_kbc35 If the email you received has misspellings it is more than likely a phishing email or scam. You can report the issue to our CSA Team here: Report an Issue You can also view the various alerts we have here: Top Phishing Scams

XfinityMartyR

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7 hours ago

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Is my email address ok

I keep getting emails that say I need to verify my email info or pictures and documents will be erased?

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xfinity Assurance team

I have read that the fastest growing scam is to steal the electronic SIM card, take over the phone and get access to drain bank accounts, brokerage accounts and charge cards that are stored in the phone. They apparently do this by simply calling Xfinity/Comcast to change the SIM card of the phone of

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Devices

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U

Hi, I just got off the phone with an Xfinity agent who is saying that they don't waive installation charges, but the agent I spoke with when I set up my internet told me that the installation fee WOULD be waived. The only reason I even called back i

user_fbhu4x

 commented 

1 day ago

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U
Was told by agent that installation charged would be waived, still got charged

I had xfinity tech come to the house I moved to, in order to reconnect cable line so I could get service. When I set up the appointment on 10/11, the agent told me in writing that all the charges would be waived, and confirmed later that there would not be a fee. Nonetheless there is a $100 tech fee

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B
Confirming if a call is legitimate

I have been receiving vms from someone claiming to be Comcast Xfinity but the number doesn’t show up as verified and it’s not on your official site— is there a way to confirm if it is legitimate? (I see no messages in my app or indications of an issue/that someone is trying to reach me). Google says

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Customer Service

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Collections with no balance

I ended my service, paid balance, and returned equipment. I am being messaged by a debt collection agency. Why is this the case and is it a scam? I made sure to pay my balance and return my equipment directly to a Xfinity store.

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Customer Service

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U
Got got in the wrong phone/IMEI scam and am getting NO help from Comcast

I am 77 and have had recent eye surgery. I had order a new iPad through Xfinity and shortly after I received it, I got a phone call from what was showing up as Comcast. And like the other similar victims I have seen on the forum, I fell for it. They email'd me a FedEx label and FedEx picked the box

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Customer Service

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U
Move Email to Yahoo Mail.

I received an email advising me to move my email to Yahoo Mail. Is this a scam or is it legit?

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Email

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U
Peacock offer

I received the below offer via email but I don’t trust the instructions to click through to accept the offer. I’d like to sign in to my account separately. How do I then access this offer? I don’t see it anywhere. Is it a scam? Peacock is yours. You just haven't claimed it yet. As a Diamond Xfinity

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Customer Service

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@XfinityDemetrise​ For a customer who has been with Comcast for 20 years, it is a joke to have to deal with games involving mobile promotions and discounts on their bill. Internet service is the only thing I have. The whole point was to have a fixed

user_1mch8k

 replied 

4 days ago

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U
Comcast is scamming customers

Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't

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U
DECEPTION??? SCAM??? POORLY TRAINED EMPLOYEES?? or all three?

I wish I had known of this forum before I switched to Xfinity. Earlier this year, I received many mailings offering $50 internet with 5-year price guarantee, 4 months free internet, free installation and setup, and a free mobile line for 1 year. I spent many hours JUST trying to transfer to Xfinity.

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Customer Service

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U
Comcast is scamming customers

Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't

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Billing

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U

I went through something similar with cell phone disconnection. I was charged anything they wanted for months AFTER I CANCELLED!  Xfinity has zero scruples.  Zero morals, ethics, nor integrity.  Greedy Legal Scammers as no oversight i

user_cw3xe1

 commented 

5 days ago

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A Regional Sports Fee started appearing on my bill for the first time in July 2025, without any notice. What's going on?

I never had a Regional Sports Fee on my bill until July 2025. I was told that any regional sports fees were included in my Ultimate TV package, but now there's a new $9.30 on my bill every month with no explanation (in addition to the Ultimate TV package). I've chatted Xfinity support the last two m

Question

U
Internet doesn't work and customer service is useless

My internet stopped working yesterday morning. I think the wire is disconnected on the street. I contacted xfinity assistant, and after an hour of trying to communicate my request for help, they told me I had to upgrade my plan in order for my internet to work. This felt like a scam - why would xfin

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Customer Service

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Good Morning, @user_w1xrj9 I definitely understand how frustrating it is not to have contact information, which we do appreciate the feedback. I have a great self-help article https://www.xfinity.com/support/articles/phishing-scams that will go over

XfinityRichard

 replied 

6 days ago

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U
Complaint about lack of contact methods

I'm writing to lodge a complaint about my experience dealing with Xfinity today. I received a scam email that appeared to be to the email I had registered with Xfinity from alerting me to a password change that I did not request. Naturally I was concerned and quickly changed the account details and

Question

U

A standard "this site can not be reached". Possibly a scam, which is why I wanted to check with Xfinity. The base url is xfinity.my.prepaidcenter.com

user_jhbn0v

 replied 

7 days ago

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U
Very disappointed

Just FYI, not being able to get my question resolved via your super un-helpful AI, after repeatedly requesting a representative to finally be told that at 7am, call volume is off-the-charts and wont be able to help, really makes me want to switch providers. I received a promotional offer for a prepa

Question

U

They been telling me this for months scammer

user_33v8gg

 commented 

7 days ago

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K
I haven’t receive my refund

Hi so I had request a refund like a month ago and they said they would give me the refund but they never did and I have check my email and everything but I still haven’t received my refund.

Question

imsotired, Hi there! Thanks for reaching out and for checking before clicking anything. Based on what you shared, that email is not part of the official Xfinity → Yahoo Mail migration, and the wording you received is highly consistent with commo

XfinityGabriel

 commented 

8 days ago

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Xfinity email ending - is this scam or real?

I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f

Question

Hi, @MacLady. Our Customer Security Assurance team, CSA posts known security alerts and phishing scams here, https://spa.xfinity.com/alerts. The team provides the domain for each email address. The steps we provided above show how to send the informa

XfinityRay

 replied 

9 days ago

 to the conversation: 

spam

Just received a spam message that I almost followed the link because it looked a real Xfinity message: Voice Message We Have A New Verification Update Notice✅ To noreply@mail.com Blind copy xxxxxxxxx@comcast.net Xfinity ® You have a new voice message You've receiving a 55 sec voicemail from [Edited:

Question

U
I’m so deeply disappointed and disturbed

I canceled my services tonight at 4:26PM. The lady communicated to me that I would receive a call to retain me as a customer and to answer the call. she during the call seemed to be I knowledgeable and very confusing in her choice of words, but fine. I then receive a call from a Kevin from the loyal

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Customer Service

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