Xfinity Community Forum

U

I have done these steps multiple times, all you’re doing is confirming the SCAM and lies of Xfinity.

user_jh9nle

replied

18 hours ago

to the conversation:

0

U

Scam!

Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!

Question

U

I have reached out to “you’re team” multiple times and now somehow some way I’m blocked from sending in my evidence. Xfinity is the BIGGEST SCAM and I am reporting xfinity to the state WITH my evidence of a promised refund as well as the fraudulent c

user_jh9nle

replied

19 hours ago

to the conversation:

0

U

Scam!

Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!

Question

U

Email

I am getting messages from Xfinity telling me to update my Comcast email account or I will no longer be able to access it. Is this a scam or is this true

Question

•

Customer Service

10

1

0

U

Scam!

Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!

Question

•

Billing

21

1

0

U

Creepy customer service agent

I had the creepiest customer service experience in the live chat. The agent seemed to have scammed me into an upcharge when I asked for my broken tv box to be replaced, and was extremely weird and creepy the entire chat. He said things like “you’re the sweetest customer I’ve ever had” and kept sendi

Question

•

Customer Service

19

1

0

U

gift card offer help

I got an email saying I have an offer from Xfinity with a prepaid gift card, not sure if it's a scam: ctivate your Virtual Prepaid Mastercard Your card is ready. To activate it, simply register your card by entering your billing address. Activation is required to use your $200.00 card. Activate Card

Question

•

Customer Service

12

2

0

Thank you for taking a moment to reach out about this concern. Please see and report any potential scam to our Xfinity Customer Security Assurance Team alerts page here.

XfinityEva

commented

4 days ago

to the conversation:

0

U

Scam numbers

I recently received 2 different calls saying they are from Comcast and they are in my area for service. Are these 2 numbers a scam or legitimate Comcast numbers [Edit: Removed Phone numbers]

Question

U

Scam numbers

I recently received 2 different calls saying they are from Comcast and they are in my area for service. Are these 2 numbers a scam or legitimate Comcast numbers [Edit: Removed Phone numbers]

Question

•

Customer Service

13

1

0

U

Xfinity added streaming services to my internet and a mobile line without permission

I cannot even begin to explain this nightmare. Xfinity keeps adding streaming services to my internet invoice and then they insist I approved it. I never approved it. I call every month to cancel the unwanted streaming then they add it next month again. Then they won't credit me the full amount they

Question

•

Customer Service

25

2

U

alot of scrambling on most channels

i have about 20 channels that i cannot watch because they are scambling the picture

Question

•

X1

20

1

0

U

Xfinity assistant scamming me?

My assistant upgraded me to 2 gig internet for the same price. He then told me it comes with a free mobile data line and asked for me Sim address. After sharing that he stated to access it I needed to click a link he provided that would need personal information like my SSN. I told him I was uncomfo

Question

•

Customer Service

26

1

0

U

Did you just contact me recently or did I just about get scammed?

I just received a phone call someone was trying to give me a better deal on my internet and phone and talking about how my benefits I may not be getting all the ones I'm eligible for it sounded super convincing though it's sort of sounded like an AI voice, and then they asked me to confirm my accoun

Question

•

Customer Service

29

1

0

U

Re: "Phone return fraud"

I am having the same problem. The day I received 2 new phones I got a call from somebody saying they were xfinity telling me that one of the phones (they knew the order number) was mistakenly delivered to me by the delivery driver. They told me the billing was different and if I wanted to keep it I

Question

•

Customer Service

27

1

0

U

I am having the same problem. The day I received 2 new phones I got a call from somebody saying they were xfinity telling me that one of the phones (they knew the order number) was mistakenly delivered to me by the delivery driver. They told me the b

user_ydjtcf

commented

10 days ago

to the conversation:

0

U

Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

Question

@Lostintheforest Unknown. It may have appeared to be one of the frequent email scams containing "Xfinity" or "Comcast" and got deleted. From the FAQ: You’ll see a message after you securely sign in to your email at connect.xfinity.com

Again

replied

11 days ago

to the conversation:

0

U

Is My Comcast Email Moving to Yahoo?

I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]

Question

Unknown. It may have appeared to be one of the frequent email scams containing "Xfinity" or "Comcast" and got deleated.

Lostintheforest

replied

11 days ago

to the conversation:

0

U

Is My Comcast Email Moving to Yahoo?

I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]

Question

U

@user_eg7ukv That’s why I’m telling all my friends to avoid Xfinity at all costs. In my experience, this feels like a scam. The customer support has been terrible, and I honestly can’t think of a worse internet service provider.

user_av4lie

replied

11 days ago

to the conversation:

0

U

charged after cancelling

My Xfinity Mobile service was disconnected on 24 July 2026, yet I have continued to see monthly deductions from my bank account. I have now received an email stating that my final bill is $43.94 and will be automatically charged on 13 November 2026. Please provide an itemised breakdown of all charge

Question

Hi there, @user_5vsrm8! Thanks for reaching out about your email. Are you seeing a scam message about signing over your land or is that an email you were waiting on to arrive? If that is a scam message, you can report that to us with these st

XfinityRay

commented

12 days ago

to the conversation:

0

U

Loen land Fairhaven

emails about signing over land

Question

Hello, @user_3ouucy that does sound suspicious. My first question would be, do you have any secondary users on your account? Have you spoken with them all about this password change? Phishing is used by internet scammers pretending to be real compani

XfinityThomasC

commented

12 days ago

to the conversation:

0

U

I received an email stating a secondary user changed my password. How do I tell if this is real or a scam

Suspicious activity on my account

Question

U

I received an email stating a secondary user changed my password. How do I tell if this is real or a scam

Suspicious activity on my account

Question

•

Customer Service

26

2

0