Visitor
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2 Messages
Wrong charge 4 months in a row !
the issue is on 12/16 i signed up for a new plan and 2 days after the price changed so from $215.98 that i was supposed to be paying it went to $236 or so. i called customer service and they said that it went up because the entire package price went up. i was told that my internet price was $75 and my tv price was $125. so with taxes and everything my total was correct about $234 i believe.
on 2/3 Ticket ECm0019495750 was opened and i never got a call back about it.
then on 3/2 i went to look and see if there were any deals and i am attaching the PDF of the 3/2 plan change where it shows that i was paying $135 for my TV and i can get it for $125. so i changed it. and it my total should be $227.78 but now when i am looking at my upcoming charges it is showing me $240 plus. i just want to have my bill be correct for what i signed up for.
i spoke to someone on the phone today and i went through the 3/2 pdf where it shows that my internet is $75 and he kept telling me that it is $95 and i told him that its $75 after discounts which you can see in the pdf and he said that there is no way. i have screenshots and the pdf of everything so i just want to be charged the correct price.
on 3/2 i changed my tv package to the exact same thing and instead of it being $10 less its $10 more.
there are more issues as well. my peacock should be available for 2 years from 12/16/25 when i upgraded my internet package and it doesn't reflect that. as well as i had contacted customer service before and i was "offered a free ipad" and when i did not want to give out my social and i said it seems like its a scam the man put me on the phone with his manager and I was then threatened with her telling me my bank account information as well as my address - i have that call recorded. i tried calling xfinity back and speaking to someone in their security department and was told that they can open a ticket and someone would call me back, which they never did.
this has been nothing but a nightmare. Ideally i would like for xfinity to honor their agreement with me that i made on 12/16 for the price of $215.98 or at least the one that i signed on 3/2 for $227.78 since the internet speed and the channels on my plan have not changed.
please let me know if there is any other information i can provide you. i am so dissapointed after being a customer for over 15 years that this is what i have to go through when i basically have in writing what my bill should be, i am not making this up but no one seems to honor my price.
XfinityDilary
Official Employee
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3.1K Messages
6 hours ago
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