Previous chat notes

Hello, @user_1qm3nz To request a copy of your chat conversation, you need to sign in to your account in the Privacy Center. After signing in, a verification code will be sent to your mobile phone for identity verification. Once verified, you can view your requests and their status. Click on "View details" for the completed request and then select "Download File" next to the relevant file category to retrieve your chat conversation. Remember, the download will expire 14 days after completion. For further assistance, you can use the "Chat with us" option.

For more details see:
https://www.xfinity.com/support/articles/download-private-data
https://www.xfinity.com/support/articles/download-information-file