Visitor
•
3 Messages
Free Tablet
I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from being on the phone for so long. Now they are calling constantly asking for me to connect the mobile. I don’t want the mobile and never discussed that option with the rep. I’m concerned I’m going to have to spend hours more on the phone begging to have a service I don’t want removed.
Accepted Solution
XfinityNatalie
Official Employee
•
839 Messages
3 months ago
Greetings, user_p4zjo7! We appreciate you bringing this important issue to our attention regarding your mobile tablet promotion concern. Have you attempted to contact our Mobile team to discuss further options regarding your recent experience?
3
0
user_5t51t0
Visitor
•
2 Messages
19 days ago
I am dealing with the exact same thing right now. I cannot get them to take the tablet off of my account and stop paying for it. They were also charging me a fee for a phone line for the tablet which I finally got them to remove. Then every month I called in about it and they said 'oh we have to upgrade your plan from gen 5 to gen 6. I am on the phone with them now saying I have to upgrade from gen 6 to gen 7. Every month is a new story. I am cancelling all service with Xfinity entirely over this and the 3 modems I have had this month that do not work for home internet. We have been relying on our cell phone hot spots for wifi for our work computers as service continuously drops daily. So done.
3
0