Visitor

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3 Messages

Wednesday, March 11th, 2026 2:36 AM

Free Tablet

I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from being on the phone for so long. Now they are calling constantly asking for me to connect the mobile. I don’t want the mobile and never discussed that option with the rep.  I’m concerned I’m going to have to spend hours more on the phone begging to have a service I don’t want removed. 

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Official Employee

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628 Messages

2 hours ago

Greetings, user_p4zjo7! We appreciate you bringing this important issue to our attention regarding your mobile tablet promotion concern. Have you attempted to contact our Mobile team to discuss further options regarding your recent experience?

 

Visitor

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3 Messages

Why do I have to spend more time on the phone trying to cancel a service that I was scammed into?? 

Visitor

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3 Messages

You all should change your practices. This is not ethical. 

Official Employee

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2K Messages

 

user_p4zjo7 I am very sorry, we can certainly assist you with this concern. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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