Complaint about lack of contact methods

I'm writing to lodge a complaint about my experience dealing with Xfinity today. I received a scam email that appeared to be to the email I had registered with Xfinity from alerting me to a password change that I did not request. Naturally I was concerned and quickly changed the account details and password and turned on 2 factor authentication ASAP.

However when I attempted to contact Xfinity, the maze of irrelevant nonsense and unhelpful automated customer support made it so difficult to get any kind of support that I USED THE SCAM EMAIL PHONE NUMBER! My complaint is in essence you make it so difficult to contact relevant support or even list legitimate contact information for your support services that IT DRIVES PEOPLE TO SCAMS. You already have a monopoly on internet services you could at least make your service not absolute garbage... 

Voicing my complaint and suggesting ways to address this:

- List legitimate contact options to make sure people know what is a legitimate contact method or not.

- Make the easiest way to alert your company about issues not involve a community support forum!

Sincerely,

Concerned