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user_8cyb03
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Thursday, March 12th, 2026 1:15 PM

Student Promotion

I am a first time Xfinity used and when I joined there was a promotional offer to receive $200 gift card from amazon or Uber Eats. I never received the email to get this gift card. I kept on being told that I had to wait and wait to get it, and still never got it! I called Xfinity told them about this and how I wanted the promised card and they lied to me and told me it was a scam. I told them it wasn't since I found this on the Xfinity website and I can still see articles from the time about the promotion. I was then told they'd contact me within the hour and they never did. This type of behavior is unacceptable. I would like to be able to receive the gift card. 

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1 day ago

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XfinityPeterH

Official Employee

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2.6K Messages

1 day ago

 

user_8cyb03 Thanks for reaching out and letting us know. We have a dedicated team who works with this type of issue. Here is a link you can use to get more support: https://www.xfinityincentivetracker.com/track

 

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user_8cyb03

Visitor

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3 Messages

This is the team that lied to me. 

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1 day ago

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user_8cyb03

Visitor

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3 Messages

It also says it's been less than 10 days since the activation of required services when I have had these services since last August! 

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1 day ago

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XfinityJeff

Official Employee

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727 Messages

Thank you for the information @user_8cyb03, we can take a look at the account and see what we can find. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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