Visitor
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2 Messages
Potential Fraud at Xfinity Store
Is there someone I can report fraudulent activity from employees at an Xfinity retail outlet?
[Edited: "Personal Information"]
I ordered Xfinity Internet online, and when trying to pickup my modem, they instead signed me up for a secondary account with additional services without my permission. Activating a phone line on a phone I didn’t even own. When I saw the information in my Xfinity account, I went back to the store and questioned them about it, and they lied repeatedly and refused to assist. I was only able to resolve my issues when talking to customer support online.
XfinityShawn
Official Employee
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2.4K Messages
2 months ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_t9cj6f
Visitor
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2 Messages
2 months ago
I followed these instructions and spent 3 hours with basically no response as they “looked up” my account information and then said nothing else. This is very frustrating that you will allow employees of your company and lie and scam customers with no way to speak to someone regarding the matter. I’m beyond frustrated and understand why Xfinity gets such a bad name.
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