5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think about it, but I just need internet. Paid and went on my way. 

Since then my bills have been $92. I then noticed on my account I have a mobile number listed on my account for the “voice” part of my billing. I spoke with “live agents” that told me I would be reimbursed for the 4 months I was overpaying. Then when I get a callback the agent tells me that I won’t get reimbursed for anything even when they see that I haven’t used the service at all. I spent 30 minutes listing to this agent harass me about needing to switch to their mobile service (all while “his supervisor” was looking into my usage on this line on my account). I got fed up and hung up.

Now in March. I go into a different location and speak to an employee kindly expressing my frustrations. He then tells me that everything I’ve thus been told is wrong and that to get the $65/month deal I HAVE to use the Xfinity mobile. Only for a year, then I can go back to my old provider. Otherwise, I’d pay $125/month if I drop the voice/mobile service. 

Recap:

1. Told employee only wanted internet

1. a. Employee said I could try mobile free for a year IF I WANTED

2. Was told I would get reimbursed for overpayment. 
2. a. Was harassed to sign up for Xfinity mobile service - NOT resolving the issue I called for. 
3. Told by new employee everything was wrong and I HAVE TO use this mobile service, or I can pay double. 

Lies, scams, deceit, harassment, no one on the same page. And yet I still cannot get a solid answer and to the root of all this. So the 5-year deal I signed up for ($65/month) meant $90….