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‘Contact us’ lets you go direct to the president…let’s flood his email!
Why is xfinity tv remote app no longer available
Tried reinstalling xfinity tv remote app on my iPad. It states it is no longer available. My iPad is updated to newest system.
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Transfer
How do I go about transferring my services to my new address
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Customer Service
Why did my monthly Internet charge go up $50?
Why is Xfinity bumping my monthly charges up 20 dollars each month?
To: Xfinity RE: Increased monthly charges The purpose of this message is to outline recent monthly charges being increased despite reducing my overall access to your service. I changed from your high-end internet down to 800-mb speeds and returned a TV box which reduced my access TVs to two from
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Motem Name
Wifi name change won’t go through, wifi not showing up in nearby
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Customer Service
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Internet installation
How do I go about installing a coax cable to my apartment?
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Customer Service
@user_ca9b0d How did your appointment go today? Are you needing any assistance at this time?
Some channels get pixelated every now and then
Recently I got the Hitron CODA56 modem to take advantage of the faster internet upload speed that went into effect in my area (link here for reference of faster upload speeds https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/). I have a 4K cable box (XG1V4-A box t
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Thanks for sharing this with me. Were you able to go to the website and complete this request?
Adjustment request
I got a letter asking for Fill up the adjustment request Though I am no longer a customer of xfinity. I did not find any form in the provided website. How I can get one?
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Morning, @user_720fne! How'd everything go with the visit? Are you back up and running today?
Why can I not get an update on outage?
My Xfinity has been down for 24 hours. There has been no update whatsoever on when service may be restored. Chat won't put me through to an agent, and the phone number keeps hanging up on me. I am thankfully using my cell service to work. Because of the way this is being handled, I'm shopping for a
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service to new construction house
I'd like to ensure that the proper cable is routed to my house from the street. This is new construction build as the former house burned down. How do I go about getting someone to come out and see if a cable is in place or not? Thanks in advance.
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Customer Service
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XFinity Rewards | Rocketman Movie | Where is it?
I claimed my reward through the Xfinity app which was the movie Rocketman. It said to go to my purchases and then open up the movie from there. However the movie does not show up under purchases. (even though, again, I claimed it). How do I get this movie?
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Customer Service
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Can't Login into Mobile App!!!
I can't log into the mobile Android app, every time I try it just resets the page. Everything is updated and I tried deleting app cache and data already.I'm trying to activate my new modem and if I go to xfinity.com/activate it tells me to download the app.A very frustrating ordeal!!
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Xfinity App
@Angelscout77, Gotcha! This is a known issue that we're aware of, and our engineers are working hard to get this corrected for everyone as soon as possible. One user did report that following these steps helped their issue: "Try backing out of all ap
Closed caption always on
I had xfinity installed on Dec. 16, 2023. Closed captioning is always on, and I have to go to my TV's settings to turn it off (even though it is OFF Ain settings). I have to turn it on then off each time I use the xfinity streaming on my LG TVs.
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ANSWERED: Amazon Prime Video on Xfinity X1
Watch your favorite Amazon Prime Video content directly on Xfinity X1 or Xumo Stream Box from Xfinity devices! To access the Prime Video app on these devices, you’ll need: A compatible X1 TV Box (RNG150 and Pace XG1v1 models are not supported) or Xumo Stream Box. Xfinity Intern
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TV
Thank you so much, how would I go about sending a dm?
Philips hue
It’s been a while now that my hue bridge disconnected from HomeKit, I have tried everything and Xfinity gives the run around when I try and upgrade to the xb8. Whats the easiest route to get the new router?
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I go to your page but I don't see a button for Send Message.
Xfinity DVR will not record anything on CBS
All this week, the DVR will not record anything on CBS. On the guide it shows the red dots at the program, but it doesn't actually record them. It won't even record the current program. If I go to Saved/Scheduled, they don't show up in the list (even though the guide shows the red dots). I unplug
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@XfinityJorge - not able to find where to go for peer to peer
Wait time up to 3 hours
This is an ungodly and unethical wait time. I am beyond infuriated by this. It seems like a scam. I was asked 3 times to change the modem I purchased and then for the 3rd one, I was told it was refurbished and could not be activated but it is brand new and purchased in person at Best Buy. I was then
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you can keep the 4k box, just go in and set it to 1080p
XG1V4 box HDMI handshake problem
I have seen several messages/questions in this forum about problems with the XG1V4 box losing its HDMI connection with the TV. But in none of those threads does there appear to be a resolution, so I am going to try to bring up the question/problem again. My setup: XG1V4 connected via UHD high-spee
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Hello, @user_e948a2! It's important to us that you're able to enjoy the Smart Resume feature, and we can help. Have you tried using the Xfinity My Account app to troubleshoot your TV services? If you had not already, can you try toggling the Smart Re
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Smart resume not skipping all commercials
Smart resume was working as designed until recently. Now it resumes with 1 or 2 minutes of commercials remaining. Yes, you can scan past a few minutes of commercials, but after several years of working as advertised, it's frustrating for it not to work properly. Please fix it.
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