U

Visitor

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1 Message

Fri, Jul 23, 2021 1:12 AM

Adjustment request

I got a letter asking for Fill up the adjustment request Though I am no longer a customer of xfinity. I did not find any form in the provided website. How I can get one?

Responses

Accepted Solution

Official Employee

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343 Messages

2 m ago

Hello everyone! Due to suspended gameplay and cancellation of some professional sports because of the coronavirus (COVID-19) pandemic, we are providing courtesy adjustments to customers that paid for Regional Sports Network Fees (RSN) April 2020 through July 2020.

 

Current customers will receive the full estimated courtesy adjustment (varies by market). There’s nothing they need to do to receive this adjustment.


Current customers who’ve downgraded to a package that doesn’t include sports programming will receive a prorated courtesy adjustment. There’s nothing they need to do to receive the adjustment.

 

Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting:  www.xfinity.com/support/account-management/courtesy-adjustment

 

Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting www.xfinity.com/support/account-management/courtesy-adjustment.


Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting www.xfinity.com/support/account-management/courtesy-adjustment and verifying their previous account by providing either:


Xfinity ID and Password
OR
Telephone Number and Street Address

 

We hope this helps! Please let us know if we can assist you further! 

 

(edited)

Again

Expert

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26.4K Messages

@XfinityAirelle

Thank you for that valuable information!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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1 Message

i got a letter to fill out adjustment request from for  April Though December

Visitor

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1 Message

(EDIT: Personal Information)  received adjustment letter

(edited)

Visitor

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1 Message

Why wouldn't Xfinity put the appropriate address in the document we recieved? It was only a partial address. Thank you for the information, but perhaps using the right web address to begin with would decrease customer service costs. Just saying.

Visitor

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1 Message

None of these web addresses worked for me. Kept getting an error message or my web browser saying the header was larger than 10240 bytes 🙄

Official Employee

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194 Messages

2 m ago

Hello @user_0686a6, thank you for taking the time to reach out us! Our team can most definitely take a further look at this adjustment request letter. Could you please send our team a private message with your full name, the name that was listed on your previous account (if different), and the service address associated with your previous account?

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

Visitor

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1 Message

2 m ago

I also received a letter from Xfinity asking me to go to xfinity.com/adjustment-request to complete a rebate form.  Please provide the form. Thank you. 

Official Employee

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229 Messages

Hi @user_0de8db! Did the letter you received specify what this adjustment would be for? We want to ensure we are sharing the correct information with you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I also paid for the sports from April to December and did not get it. Thank you for wanting to adjust your fees. I could not find the form to fill out.

Donald Alexander  00802723  P44

Visitor

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1 Message

I received a letter from Xfinity notifying me that I was eligible to receive a courtesy adjustment. I am no longer an Xfinity user, only because it is not offered where we now reside, however I would like to request my adjustment.

Visitor

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1 Message

2 m ago

I got this same letter for a "courtesy adjustment"....states that I should go to xfinity,.com/adjustment-request to complete request for adjustment

Official Employee

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163 Messages

Thanks for sharing this with me. Were you able to go to the website and complete this request? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

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26.4K Messages

2 m ago

FWIW, customers need do nothing to receive the refund for the Regional Sports Fee when billed last year due to COVID-19.  The refund will show up on billing statements automatically.

I don't know why these letters are telling customers to follow a link or to fill out a form, unless there is a refund/credit for something other than the Regional Sports Fee refund.

Visitor

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1 Message

2 m ago

I have the same question.  

BruceW

Gold Problem Solver

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22.9K Messages

2 m ago

@Again wrote: "... The refund will show up on billing statements automatically. ..."

https://www.xfinity.com/prepare?tab=billing&accordion=6 says:

What if I am no longer an Xfinity customer, but I paid the Regional Sports Network fee during those months?

Former customers who paid the Regional Sports Network fee from April through July 2020 in the markets where adjustments were made available to us will be sent a letter with a link to can request adjustments online.

Contributor

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17 Messages

2 m ago

I just received the same crazy letter from Xfinity and can’t locate the form to fill out to make the official request either on their website or typing in the web address.   What’s up???

Official Employee

 • 

343 Messages

Hello! Due to suspended gameplay and cancellation of some professional sports because of the coronavirus (COVID-19) pandemic, we are providing courtesy adjustments to customers that paid for Regional Sports Network Fees (RSN) April 2020 through July 2020.

 

Current customers will receive the full estimated courtesy adjustment (varies by market). There’s nothing they need to do to receive this adjustment.


Current customers who’ve downgraded to a package that doesn’t include sports programming will receive a prorated courtesy adjustment. There’s nothing they need to do to receive the adjustment.

 

Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting:  https://comca.st/3ryel9k;

 

Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting https://comca.st/3xYtSlb.


Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting https://comca.st/3xYtSlb and verifying their previous account by providing either:


Xfinity ID and Password
OR
Telephone Number and Street Address

 

We hope this helps! Please let us know if we can assist you further! 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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17 Messages

Visitor

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3 Messages

This link gives me an error code. 

HTTP header is larger than 10240 bytes.

https://www.xfinity.com/support/account-management/courtesy-adjustment

Official Employee

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201 Messages

Hello, @user_ce7c92. I'm sorry to hear the link isn't working for you. I would be more than happy to help figure out how to apply for this courtesy credit with you. 

 

For future reference, it is better to submit your own post for help as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. We definitely want to make sure the correct steps are taken. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

17 Messages

2 m ago

I tried using chat and also received a phone call from Xfinity and they said go to xfinity.com/sportsrefund but that did not work for me.  Maybe they just want me to give up and go away instead.

Official Employee

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199 Messages

@krwilliams4223 this is definitely not the way we want you to feel! We want to make sure everyone receives their applicable credit. Are you a former or current customer? What happened when you attempted to visit the website and request the credit? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

17 Messages

@XfinityEmilyB    I found the correct link:     https://www.xfinity.com/support/account-management/courtesy-adjustment

Visitor

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1 Message

2 m ago

I received a letter saying I was eligible to receive a courtesy adjustment for April through December 2020 due to the COVID-19 pandemic.  Although I am no longer a customer of yours I was assured that I would receive the adjustment if I filled out a form before September 30. 2021 which is not available.  

Sincerely

[Edit: personal information]

(edited)

Official Employee

 • 

199 Messages

Thank you for reaching out to our forum about the courtesy adjustment, @user_bc3762! Have you visited this website:www.xfinity.com/support/account-management/courtesy-adjustment to apply for the credit? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 m ago

I also received the letter saying i need to request a adjustment form because i moved in October 2020 But i do not see how to request the refund

XfinityAmir

Official Employee

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6.4K Messages

Hi user_be3aab, thank you for reaching out to us with this concern. Please click on the link that CCEmilyB provided to complete your service refund request. Feel free to reach back out here if you need anything else. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

How do I receive my "courtesy adjustment?"

Official Employee

 • 

156 Messages

Hello @user_4baabb. Thanks for taking the time to reach out to us through Forums, we can certainly look into the adjustment request. To begin, please send a Direct Message with your full name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 m ago

Where is the form to be filled out for the adjustment?

Official Employee

 • 

137 Messages

Hello, @user_215a35! Thank you for reaching out here in our Community! You are welcome to log into www.xfinity.com/support/account-management/courtesy-adjustment to get your courtesy adjustment. Please let us know if you have any issues with it. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

2 m ago

This involves too many steps and postings for the adjustment request. What’s up with that!

Visitor

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1 Message

2 m ago

I received the refund letter on behalf of my deceased mom (she passed away Sept., 2020) and I am the last living relative, will I still be eligible to receive the refund on her behalf?

Visitor

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1 Message

2 m ago

i got a letter saying i can get a adjustment reguest though there wasnt one in the envelope.can get any form in the provided website

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