Adjustment request

Hi @user_0de8db! Did the letter you received specify what this adjustment would be for? We want to ensure we are sharing the correct information with you. 

I also paid for the sports from April to December and did not get it. Thank you for wanting to adjust your fees. I could not find the form to fill out.

Donald Alexander  00802723  P44

I received a letter from Xfinity notifying me that I was eligible to receive a courtesy adjustment. I am no longer an Xfinity user, only because it is not offered where we now reside, however I would like to request my adjustment.

Thanks for sharing this with me. Were you able to go to the website and complete this request? 

Hello! Due to suspended gameplay and cancellation of some professional sports because of the coronavirus (COVID-19) pandemic, we are providing courtesy adjustments to customers that paid for Regional Sports Network Fees (RSN) April 2020 through July 2020.

Current customers will receive the full estimated courtesy adjustment (varies by market). There’s nothing they need to do to receive this adjustment.

Current customers who’ve downgraded to a package that doesn’t include sports programming will receive a prorated courtesy adjustment. There’s nothing they need to do to receive the adjustment.

Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting:  https://comca.st/3ryel9k;

Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting https://comca.st/3xYtSlb.

Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting https://comca.st/3xYtSlb and verifying their previous account by providing either:

Xfinity ID and Password
OR
Telephone Number and Street Address

We hope this helps! Please let us know if we can assist you further! 

@krwilliams4223   Use this link: https://www.xfinity.com/support/account-management/courtesy-adjustment

  It works. Rw

This link gives me an error code. 

HTTP header is larger than 10240 bytes.

https://www.xfinity.com/support/account-management/courtesy-adjustment

Hello, @user_ce7c92. I'm sorry to hear the link isn't working for you. I would be more than happy to help figure out how to apply for this courtesy credit with you. 

For future reference, it is better to submit your own post for help as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. We definitely want to make sure the correct steps are taken. 

@krwilliams4223 this is definitely not the way we want you to feel! We want to make sure everyone receives their applicable credit. Are you a former or current customer? What happened when you attempted to visit the website and request the credit? 

@XfinityEmilyB    I found the correct link:     https://www.xfinity.com/support/account-management/courtesy-adjustment

Thank you for reaching out to our forum about the courtesy adjustment, @user_bc3762! Have you visited this website:www.xfinity.com/support/account-management/courtesy-adjustment to apply for the credit? 

Hi user_be3aab, thank you for reaching out to us with this concern. Please click on the link that CCEmilyB provided to complete your service refund request. Feel free to reach back out here if you need anything else. 

How do I receive my "courtesy adjustment?"

Hello @user_4baabb. Thanks for taking the time to reach out to us through Forums, we can certainly look into the adjustment request. To begin, please send a Direct Message with your full name and address. 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Hello, @user_215a35! Thank you for reaching out here in our Community! You are welcome to log into www.xfinity.com/support/account-management/courtesy-adjustment to get your courtesy adjustment. Please let us know if you have any issues with it.