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user_qxzy86
1st Topic

3 Messages

Monday, May 27th, 2024 5:17 AM

Closed

service to new construction house

I'd like to ensure that the proper cable is routed to my house from the street. This is new construction build as the former house burned down. How do I go about getting someone to come out and see if a cable is in place or not? Thanks in advance. 

Question

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Updated 

11 months ago

55

2

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Accepted Solution

XfinityAlfonso

Official Employee

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1.6K Messages

11 months ago

Hey there user_qxzy86 just wanted to let you know we are still going to bat for you on this, and have reached out to local area leadership to see where things are at right now. As soon as we know more, we'll leave that info for you on the open DM thread we have going. 

 

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user_qxzy86

3 Messages

Thanks so much! I'll check the DM thread for updates.

11 months ago

0

ccRuben

Retired Employee

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729 Messages

11 months ago

 

user_qxzy86 We are happy to help you. In regard to the cable going to your home, there will only be one kind. Was a connection already established to your home? 

 

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user_qxzy86

3 Messages

I am unsure. There may have been something there 25 years ago, but I'm unsure if its there now. Currently the only thing coming from the street utility pole is a temporary power line. Is it possible for someone to come out and inspect what is needed for my installation?

11 months ago

0

ccRuben

Retired Employee

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729 Messages

 

user_qxzy86 Please send a direct message with your name and address. We will be happy to help, thanks! 
 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

 

11 months ago

0

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