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user_e948a2
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Monday, November 7th, 2022 9:42 PM

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Smart resume not skipping all commercials

Smart resume was working as designed until recently. Now it resumes with 1 or 2 minutes of commercials remaining. Yes, you can scan past a few minutes of commercials, but after several years of working as advertised, it's frustrating for it not to work properly. Please fix it.

Question

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Updated 

2 years ago

3.3K

4

XfinityThomasA

Official Employee

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2.3K Messages

2 years ago

Hello, @user_e948a2! It's important to us that you're able to enjoy the Smart Resume feature, and we can help. Have you tried using the Xfinity My Account app to troubleshoot your TV services? If you had not already, can you try toggling the Smart Resume feature off, then back on to see if it helps? To do so press the xfinity button on your Xfinity Voice Remote. Use the right arrow to go over to the Settings menu (gear icon). Choose Preferences, then General. Press the down arrow to highlight Smart Resume for Recordings, and press OK (or the round button in the center of the directional pad) to toggle it Off or On.

6

0

serenefifty

Frequent Visitor

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14 Messages

@XfinityThomasA​ has the smart resume issue been escalated to the tech experts? I think, from all I’ve read on the smart resume issue on these forums, that doing a hard restart, switching boxes and toggling the smart resume setting is not working. If there is another solution, could you please let us know, or let us know the status from tech support. Thanks so much.

2 years ago

CCKimberly1

Official Employee

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842 Messages

@serenefifty, I can say that our tech expert team is aware of the smart resume peculiarities and are working to get it resolved as soon as possible. Please do keep your eyes and ears open here, for any updates and workarounds we may find until then. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Ttomcanin

Visitor

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3 Messages

I am still having this problem as well. Is there a fix YET?? 

2 years ago

0

CCFelicia

Problem Solver

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311 Messages

Hello @Ttomcanin our engineers are still working toward a resolve, and some of the alternate solutions have been resetting the box, toggling the Smart Resume feature off and on, have you tried any of these options.

I no longer work for Comcast.

2 years ago

0

XfinityLinda

Official Employee

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1.8K Messages

We appreciate your feedback, @user_f9f57e. This is a known issue we continue to work to resolve. We thank you for your patience with this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

rlee131

Contributor

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61 Messages

2 years ago

Mine been doing the same for 3 months 

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rlee131

Contributor

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61 Messages

2 years ago

Xfinity.  When is going to be fixed?  Lots of people with the issue for months. Still not fixed 

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user_ae7651

Visitor

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3 Messages

2 years ago

I would think if it worked before you got a new Xfinity X1 box, it should work after.  Ours does not work now that we installed a new Xfinity X1 box.  Frustrating.

1

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CCCrystal1

Problem Solver

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528 Messages

Hello! I'm so sorry to hear that. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

I no longer work for Comcast.

2 years ago

0

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