Official

Accepted

Unanswered

Advanced Filters

Search Results (14K)

Relevance
Selected Relevance

Closed

Error code 13999

Can not turn off alarm

Question

243

1

0

Error code TVAPP-00195

Switch my home cable to Xfinity stream, can’t get the app to work on tv. Get the above error

Question

37

2

0

Not able to view current offers - Error Code 10.OP-1003

Reached out to customer support five times with no resolution. Trying to change/update plan and it is giving me an error. Getting error code: https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003 We're sorry. Please contact us and one of our friendly and knowledgeable representatives

Question

15

0

0

Closed

Xfinity Stream App Error Code: TVAPP-00195

While trying to use the Xfinity Stream app on my LG OLED TV, I logged in using my phone, but recieved Error Code: TVAPP-00195. As a result, it does not work and no content is visible. Additionally, without the App working on the TV, casting from my phone is not an option and this TV does not even

Question

46

1

0

Closed

Outage? Error code? Set-top box no longer active? We need actual help.

We got a new box from Xfinity and after we set it up we received an error message RDK-03007 which states, “This set-top box is no longer active.” We called 1-800-xfinity because the error code says it’s a billing issue but the automated voice says there is an outage in our area and we can get help u

Question

976

2

0

Closed

error code when trying to upgrade/change plan

I've been trying to change my internet speed. Any time I log in, go to my account and click on manage internet or upgrade, I get redirected to sign in again. After I sign in again I get redirected to a error page: https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003 Tried using multiple w

Question

187

1

Closed

ANSWERED: How to fix the "One moment please with ref code s0a00" error?

​ ​ ​Question​ ​ ​ ​I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean?​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​ ​ ​***Created by our Community***​ ​ ​ ​ ​ ​ ​ ​ ​ ​If you have the S0A00 error message i

Articles

234.6K

0

0

0

Hello @user_2dc2b3 we apologize for the issues you've encountered with the 4K box picture. Are you receiving a XRE error code when the picture leaves?

 to the conversation: 

0

0

4K Box Voltage Causing HDMI Handshake Issues with my Surround Sound Processor

Greetings, I am having trouble losing picture and sound from X1 box (XG1v4-A) in my home theater. While watching TV using my home theater and Marantz surround sound system/process, approximately 2-6 times per hour, the picture and sound randomly cut out and take about 25 seconds to fully return.

Question

Closed

Roku Xfinity stream won't work - error code tvapp-00231

Not able to stream any xfinity channels via the ROKU Xfinity stream. It buffers and then displays Error message TVapp-00231. Able to stream other channels on roku (netflix, prime, etc.).

Question

12.9K

11

Closed

Remive an error code

How do you remove an API timeout air on Roku TV Xfinity stream?

Question

48

1

0

Closed

Getting TVAPP-00249 error code

What the heck is going on with the streamming app. I cannot watch out of home channels and I am missing the big game on ABC. A channel that is included in the out of home package!

Question

84

1

0

Closed

Ion error message

I have done a program refresh and restarted. I still get error message xre 03136 for ion channel (channel 438). It has gone over for 5 days.

Question

49

1

0

Closed

XRE-00250 code in one room

How do I fix this? I've been getting the run around all day by bots. My main TV in the living room works just fine, but my wireless box in my office is getting a XRE-00250 error.

Question

210

1

0

Closed

Why am I seeing error XRE-03137 whenever I try to tune to channel 3069?

The National Hockey League is providing a free preview of their NHL Center Ice package through October 24, 2022. It was working fine through October 15, 2022.  It stopped working on October 17, 2022.  I see several different error messages depending on whether or not there is an active ga

Question

1.8K

12

Closed

Printer error code E-6

My EPSON printer all of a sudden no longer will connect to my wifi. Nothing else in my house has trouble. I separated out the 2.4 and 5GHz like EPSON recommended, but that didn't matter. The printer says my router may be blocking its MAC address, but I can't anywhere in the app to check that. I'm a

Question

193

2

0

Netflix error code NW1-19

Not working for 2 days

Question

24

3

0

Closed

Error Code RDK 03033

Oh..I am seeing this in my sleep now! How do we get this permanently fixed (other than cutting the cord, a viable option at this point). I do not believe we should have  to reset or power cycle  our X1 DVR  box 2 or 3 times a week! Xfinity recently  cleaned  up errors they

Question

100

1

0

Closed

ANSWERED: How to solve these common Xfinity TiVo Error Codes

***Created by our Community*** GSM-1 Error Message: "Unable to retrieve DiscoveryConfiguration object, failed to retrieve scan configuration from AVSDB" Explanation: AVSDB is an external database that holds all information for autodiscovery to complete. Error means that the Cardio server coud

Articles

7.3K

0

0

0

Closed

New Samsung TV Getting error codes TVAPP-00209

Getting error codes TVAPP-00209 trying to play live tv channels on Samsung TV. Previously the app worked well, just became unusable last week. Tried re-installing app still did not work, removed app and re-isntalled app still did not work. Settings set to auto update software.

Question

7.7K

20

0

Can't see most channels on 2 of the 5 tv boxes Error message xre-03121

I went through as many channels as I had time to do and most don't work. I get the Error message xre-03121. I unplugged the boxes or refreshed then they work. But I turn them off and the next day I get the same message.  I have to do the unplug or refresh every day. The other boxes work fine.&

Question

25

1

0

forum icon

New to the Community?

Start Here