1 Message
error code when trying to upgrade/change plan
I've been trying to change my internet speed. Any time I log in, go to my account and click on manage internet or upgrade, I get redirected to sign in again. After I sign in again I get redirected to a error page:
https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003
Tried using multiple web browsers, same issue on mobile app. clearing cache/data.
I don't know if this has anything to do with it but I've had comcast/xfinity on and off for almost 15 years and had multiple active accounts at once. I've always used the same email address to login.
XfinityJamesC
Official Employee
•
1.9K Messages
3 months ago
Greetings, @user_0sk9of! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about making changes to your service. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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