Visitor
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1 Message
Outage? Error code? Set-top box no longer active? We need actual help.
We got a new box from Xfinity and after we set it up we received an error message RDK-03007 which states, “This set-top box is no longer active.” We called 1-800-xfinity because the error code says it’s a billing issue but the automated voice says there is an outage in our area and we can get help until that is resolved. This has been going on for 4 days now and is incredibly frustrating. We just want to talk to a real person and get actual help/answers!
CCJimmy
Problem Solver
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492 Messages
2 years ago
Hello @user_55286c, thank you for taking the time to reach out to us! We will be happy to help with your box issue. Can you please send our team a direct message with your full name and full address? We will be happy to help!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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user_5e23a3
Visitor
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1 Message
2 years ago
The same is happening to me. It said my box was out of date so I got sent a new one and now I'm getting this error and there's been an outage so I cannot receive help.
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