Printer error code E-6

The error states a problem with the MAC address and my router, which is an Xfinity product.  Also, the printer worked fine until your tech replaced a cable on my router and reset it.  Are there restrictions or filters in my router to prevent the printer from connecting, how would I check that?  Thank you.

Hello and thank you for reaching out via our Xfinity Community Forums about this issue with your Epson Printer. I'm sorry to hear about the trouble you're having with your Epson printer. I’ve run into a similar issue before, and it can be frustrating when everything else is working fine except the printer. Since your printer was working before the router reset, it’s possible that some settings changed during the process.

Here’s what you can try:

1. Check for Multiple Printer Options: Sometimes, your computer might show two different options for your Epson printer. Make sure you're selecting the correct one that matches the current connection type.

2. Verify MAC Address Filtering:

   • Log into your router using the Xfinity app or a web browser.
   • Look for settings related to “MAC Filtering” or “Access Control” under the Advanced Settings or Security tab.
   • Ensure that MAC filtering is either turned off or that your printer's MAC address is allowed.

3. Reconnect Your Printer:

   • On your printer, go through the Wi-Fi setup process again.
   • Make sure you’re connecting to the correct 2.4GHz network if your printer requires it.

If the issue persists or you need more help checking the MAC address settings, please send us a direct message with your full name and address. I’ll do everything I can to assist you and get your printer back online. Thanks for reaching out, and I’m here to help!

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Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
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