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fpmorrison
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21 Messages

Wednesday, October 19th, 2022 12:13 AM

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Why am I seeing error XRE-03137 whenever I try to tune to channel 3069?

The National Hockey League is providing a free preview of their NHL Center Ice package through October 24, 2022.  It was working fine through October 15, 2022.  It stopped working on October 17, 2022.  I see several different error messages depending on whether or not there is an active game playing on one of the channels (3067-3099).   If a game is active, I see error XRE-03137.  An online chat on October 17, 2022 yielded no solution.  The chat agent suggested (but never confirmed) that there may be an issue with NHL Center Ice and Comcast in the Colorado Springs, Colorado area that they hope to resolve "soon".  By "soon", I assume they mean by October 24, 2022, because after they "run out the clock" they can continue to ignore the problem.

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Updated 

2 years ago

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Juan-deLeon

New Poster

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9 Messages

2 years ago

I just wasted half an hour plus with these people on channel 3069. Also five or six other Center Ice PACKAGE channels are A FAILURE.

We rebooted my machine and then tried another box and this that and the other. Then she gave up and instead of transferring me to a tier two, she said they'd call me in "five minutes" and to "keep a line open." That was many five minuteses ago and naturally they haven't. If I'd only have just left fo the bar, I could see the game.--so far a brilliant and thrilling game that I was counting on after a tough day. 

Three games into the season, two have been marred by their incapacity to deliver a signal. Instead of "keeping a line open" I am now getting dressed and driving to a sports bar. This is an incredible game, I can see by my phone app, and Comcast has my money and time tonight, but they will not take my pleasure in seeing my team.

(edited)

2

CCStephanieT

Contributor

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342 Messages

@Juan-deLeon If you are still having the same issue, I would be happy to assist. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

 

I no longer work for Comcast. 

2 years ago

0

user_6e22c5

Visitor

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11 Messages

@XfinityStephanieT​  if you could fix it you would have already. It is now 10pm on November 4.  Every night  one or more nhl CI channels haven’t been coming in with various error messages. Tonight nothing is coming in. [Edited: "Language"] IS GOING ON?!  Wr are not happy. I’m a 20 plus year subscriber to nhlci and it’s never been this bad. Fix it [Edited: "Language"]

(edited)

2 years ago

0

user_3114c8

Visitor

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4 Messages

2 years ago

I am having the same issue in the Chicagoland area. I have now had five calls since Monday and still get that error code for all 30+ channels. This one is a real head shaker.

Cheers, Pete

0

user_3114c8

Visitor

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4 Messages

2 years ago

Same exact problem in Chicago area. Tech support has accomplished nothing over five calls spanning four days.

Cheers, Pete

0

0

user_47c61f

Visitor

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2 Messages

2 years ago

Same here in Pennsylvania.  Called tech and all I could hear were a bunch of roosters crowing, literally! Tech guy said it was 7:20 in the morning and they are active…. I can stream on the Xfinity app, Apple has a beta app on the box, so does Roku.  Plays great on there.  It just doesn’t play from the cable box.

0

XfinityAngie

Official Employee

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1.4K Messages

2 years ago

@fpmorrison, Let me know if you are still having trouble accessing this. I would be happy to assist you. 

7

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user_3114c8

Visitor

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4 Messages

@XfinityAngie​ Every one of us is having this problem, but no one has been able to fix the issue. It’s been going on all week.

Cheers, Pete

2 years ago

0

tvboy1234

Regular Visitor

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8 Messages

@XfinityAngie​ I am having the same general problems as the others - no content on any of the hockey channels. see my recent post.

My center ice worked perfectly last year but not now. Is there a new requirement to have comcast internet to use center ice?

Thanks

2 years ago

0

tvboy1234

Regular Visitor

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8 Messages

seems to be working now. I got a call from xfinity and they said the “center ice” servers were down but they are up now.

We will see.😊

2 years ago

0

CCDaryl

Problem Solver

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828 Messages

Thank you for sharing the issue you are having while viewing the NHL Center Ice channels. We are aware of this issue, and our Engineers are working on a resolution. We will update this thread once the issue has been resolved. Thank you for your patience.

I no longer work for Comcast.

2 years ago

CCAbbie

Problem Solver

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1.4K Messages

Hello, just checking in. It looks like the issue is still ongoing. Are you still experiencing issues? -Abbie

I no longer work for Comcast.

2 years ago

0

user_6b0b22

Visitor

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6 Messages

2 years ago

Same issue.  No answers as of yet

0

0

user_47c61f

Visitor

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2 Messages

2 years ago

It’s playing now.  Maybe this forum worked 😁

3

user_6b0b22

Visitor

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6 Messages

@user_47c61f​ It is also working for me.

2 years ago

0

XfinityRay

Official Employee

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2.2K Messages

Hello, @user_47c61f and @user_6b0b22. I am glad to hear the channels are working once again for you. The Engineering team is continuing to work on this issue so the problem may return as that happens. We will be back with an update as soon as it comes through so you can ensure things are still good at that time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityRay

Official Employee

 • 

2.2K Messages

Good evening, @user_47c61f and thread. This issue is showing fully resolved now so there should be no further problems. Are things still good on your end? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

tvboy1234

Regular Visitor

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8 Messages

2 years ago

I am having the same problem here in pa. They want to send a person to check my box. They keep rebooting my box. I am telling them the problem is center ice but they don’t listen. Don’t they know about all of these problems stated here on the forum?🥲🥲🥲

1

0

Waterfalls7

Visitor

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2 Messages

2 years ago

Center Ice ch.3086 and others will not load.

0

0

StuckinIVR

New Poster

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2 Messages

2 years ago

I'm having the same problem right now. Works on the smart TV streaming app, but times out with xre-03137 on many of the channels, but in particular 3086. (The one I want to watch)

The agents have not been helpful.

1

0

CCGina

Official Employee

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800 Messages

Hi @StuckinIVR and others in this thread! 

 

The NHL Center Ice issue should be resolved; if anyone is still having any trouble please let us know in this thread, so we can look into it. Thank you all for your patience while this was fixed! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

ascott

New Poster

 • 

5 Messages

2 years ago

Comcast has had a horrible history with center ice.   It’s cut off 7 times now in the first period, been getting progressively worse the last 2 Weeks.  Was a total cluster when I spent over 15 hours on the phone…..not fixing the problem at the start of the season.  When I got my next bill I had center ice charged to my account 3 times.  It’s now cut off nine times with this message on this game alone.  Two goals scored, saw neither. But we continue to get this error code, and they steal my money.

5

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ascott

New Poster

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5 Messages

I’m in the Chicago area as well

2 years ago

0

ascott

New Poster

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5 Messages

I also have been having problem this with the MLB package, day 5 of the season.  Can anyone suggest other means of getting more reliable service than comcast.  We get the full MLB and NHL packages. There has to be something better.  We had a Comcast’s tech out to our house and he was going to return to replace or add eqiupment.  Gone, inquired twice and got promises but no follow up. Two months ago.  Multiple boxes replaced prior the tech visit.  We’re exasperated with Comcast and we’ve been customers for 20+ years.

2 years ago

0

ascott

New Poster

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5 Messages

Now xre-03093

now xre-03121

2 years ago

0

Again

Expert

 • 

31K Messages

@ascott​ 

Just an FYI, instead of making multiple posts about the same issue, even if it's ongoing or you think of something to add, click on the 3 dots to the right of your post and choose Edit.  There you can add on to the post you're making.

Also, you're responding to a thread started six months ago.  It would have been better [and faster] if you had made a new thread about this issue so that someone could respond to it.  😉  But, don't do that now!

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

CCCam

Official Employee

 • 

232 Messages

Hello, @ascott. We would be happy to look into the issues you are having with this channel. 

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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