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Error TVAPP-00100 - do I seriously have to call you to get this fixed???
I'm trying to watch football today, but every browser I use gives me this error: Error TVAPP-00100. Google tells me that I need to somehow get ahold of a customer service rep by tweeting first (I don't use twitter/X) and then hope somebody calls me to clear the logins on the backend. &n
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Xfinity Stream Website
We are extremely sorry for any bad experience. We greatly want to help find out specifics on this. Our main phone number for support is 1-800-XFINITY. We also provide support on Facebook and Twitter. You are an extremely valued member of the Xfinity
Data usage
I have unlimited data. It would take over 3,200 hours of gaming etc a month to go over data usage!!! I will cancel and not pay my bill if charged for more data! I was doing fine on data until I upgraded! I will report this too a commission board!
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Hi, @user_76af2b! We also have other platforms over social media to reach out to us directly. Here is a list below: Reddit: https://www.reddit.com/r/Comcast_Xfinity/ Facebook: https://www.facebook.com/comcast/ Twitter: https://twitter.com
Xfinity support
I bought xfinity internet the other day. But I cannot get my modem to connect in order to set it up. I've needed a technician from the day I bought it. Why is it so impossibly hard to communicate with a live person? I never would have signed up if I knew this.
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Yes, we will follow the ticket throughout and provide updates as needed. We will need to get you into a Direct Message, or you can call 1-800-xfinity at anytime. You can try to clear your cache and cookies, or even incognito mode for access to DM. Yo
XFINITY REWARDS - WHAT A JOKE
I have been an Xfinity customer for over 25 years at one address. I moved 9 months ago to a rental and TRANSFERRED my service (while our new home is being built). I signed up for Rewards after receiving information about it. It seems that I am only eligible for silver status because the
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Hello @user_rc99cy, thanks for reaching out! When using the live/instant chat, the Xfinity assistant is there to help with general information and self-service options. But if you follow the prompts you can get routed to a live agent. We also have ag
How do I talk to a real representative online?
Did xfinity take away the real representatives online? Do they really just have the “Xfinity Assistant” that doesn’t really help with anything.
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@sma4 That's odd that you didn't get ANY response. If you are able to send a direct message or start a new post that might help.Also, you might have better luck on Reddit or Twitter. Signing up for those sites might be a hassle, but I've had better
Trouble with x1 service RDK-03033 every day
Xfinity recently made me trade in my non-X1 TV boxes for X1 TV boxes. The first week everything worked fine. Now, several times per day my TV service drops saying “there’s a problem connecting to the internet” RDK-03033. I do not have my internet service through Xfinity….only cable TV service. All c
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Hello user_zl8ffj there are several ways to reach a live agent anytime! Our main number at 1-800-XFINITY(934-6489) is always open, and you can reach live agents using our social media support on X(Formerly Twitter) and Facebook @XfinitySupport
Live Representative
It seems impossible to talk to a liver person. does anyone know a way to get one?
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Hey there, @user_a41ca4! Thanks for coming to our community with your questions. The best number to call if you prefer a phone conversation with us would be 1-800-XFINITY (1-800-934-6489). Of course our Digital Care Team is also available 24/7 throug
talk by phone with custom service
I tried the chat function which was great but I'd like to speak on the phone with a live human being. It looks like the 800 number does not work that well based on some of the thread comments. How do I go about talking with a live Xfinity customer service agent on the phone about my current i
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Good evening user_d4m0z3 thank you so much for taking the time out of your day to reach us here on our Residential Xfinity Forums. Live Agents are available 24/7/365 via our main number at 1-800-XFINITY(934-6489), on Facebook and X(Formerly Twitter)
How do I get help?!?!
I refuse to call and sit on hold on the phone just to ask a question. You used to be able to do a quick text with someone. Now there is nothing. Every [Edited: "Language"] form of communication I attempt gets me nothing but errors. Sending a message in facebook just gets a link to
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@user_639fd9 I understand where you are coming from. Besides the 1800 number and online chat, the forums, and other online platforms(Reddit, Facebook, Twitter) are where we support our customers. Our team here on the forums can help with all cust
How do I contact someone at Comcast?
I tried calling and tried visiting the website. There's a link on the website to chat, but it's just a bot that could not understand me. An attempt to call resulted in a text link to this same chat bot, even though I answered no 3 times in a row when I was asked if I wanted to talk to softwar
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We are a Social Media Team and we communicate over platforms like this, Twitter, Facebook, and Reddit. If you would like to speak to someone on the phone, please contact our Support Team at (800)934-6489. Otherwise, we are fully equipped to assist yo
Can't speak to a representative due to outage
This is ridiculous... I'm being told I'm unable to speak to a representative because "there is an outage in my area". I'm not experiencing any kind of outage and I've not been able to talk to a real person at Xfinity regarding a billing issue for at least the last 6 days. How is this Xfinity's respo
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user_1p35s1 thank you for taking the time out of your day and relaying your experience via our Residential Forums. This is one of many ways you can reach us. Other methods are @XfinitySupport on X(Formerly Twitter) and Facebook
Customer service
Comcast & Xfinity have the worst customer service there is. I have dealt with other companies but these people are the WORST. You cannot find who to call if your life depended upon it!!!!
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Hey there user_vnxg63 there are several ways to live chat with an Xfinity agent: - visiting Xfinity.com and using our Xfinity Assistant. - On Facebook and X(Formerly Twitter) @XfinitySupport - We are available via our
Live chat
How do I live chat with Xfinity? looking at all the reviews, it sounds like it’s impossible! So why do you say there’s live chat when there isn’t?
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this post was to let everyone know what is going on. i also posted it on reddit and twitter.
what happens to a "valued" customer.
Back in June, i got a new apartment and called xfinity to get service. that unit wasn't ready so the next day i called back and told the agent i need the service set up a different address. instead of doing that, the agent just opened a new account. since both were set for autopay and both had the s
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@XfinityMiguel - Sounds good! I reached out on Twitter. Thank you.
Your new account will be available shortly.
Hello, I purchased a new internet service plan today and have verified my email. I never got a confirmation email and the screen says "Your new account will be available shortly". How long does it take to create a new account? I'd also like to know if my purchase went through and avoid purchasing ag
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Don't want to jinx it but it might be resolved. I'm getting some channels this morning. Thank you for contacting them, I don't twitter..
Xfinity tv app saying subscription required
Hello, I am an Xfinity cable customer and I am having a problem with the Xfinity streaming app (and web site) saying that a "subscription is required" to watch some shows. These shows should be part of my line up and available in or out of home. This just started happening.
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@user_dtzpr5 Thank you for your patience. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. The specialists support Twitter, Facebook, Xfinity
Why is customer service so bad when I call?
Why is customer service so bad when I call? Seems like xfinity hired a call center over seas that uses google translate to understand us and reply. Xfinity ran the cable wire on top of of my fence and not in the ground. Its been 5 years since I been asking xfinity to do the job correctly. I have int
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@user_1qbppq oh I just saw your message. that’s exactly what I was told. make sure you call and ask for a credit!!!!!!!!!!! You would think they would put this on the web site or post it on Twitter
scheduled recordings missing
All of my scheduled recordings are missing. How do I get them back? I have already contact customer service 3 times and each time I get no human customer service rep and each time the automated assistance has reset my X1 modem. Nothing so far has worked. Also, I am unable to
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@user_b8irwn, Hello there, I am happy to let you know that I am 100% an actual person and able to assist you. We have a large variety of options to connect with a live representative, that I would be happy to go over with you so that you are aware of
I did not sign up to upgrade my plan but received an email saying that i upgraded
I received an email saying that I upgraded my plan and that my bill will be twice as much starting next month. I did not sign up for an upgrade to my plan. I signed up for a 2 year promotional deal and it has been less than a year. I cannot get ahold of anyone via email, phone, or the 'chat agent' t
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Hello user_fxamwb we understand the need to reach someone especially when you have an upcoming appointment. Our main number at 1-800-XFINITY(934-6489) is always the best choice for near-immediate contact. We do have dedicated Digital Care professiona
XfinityAlfonso
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Horrible Customer Service
Why can I not speak to a human being ? I pay a ridiculous amount of money per month . None of the options are helpful and I’ve requested a tech person to come out that was supposed to be here between 4-6 pm today only to get the run around by one of the xfinity “ texters” This is unacceptable for t
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