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Xfinity - cancels my appointments! Horrible communication! Never reaches the premium" speeds I pay premium prices for!!!!
We had a storm and lost WiFi on Aug 30. We have cotinuously reached out to Xfinity to have a tech come out. Multiple techs have been scheduled and all have cancelled without explaination. We call back customer support, tech support - if I ask to speak with a supervisor or manager - the CSRs become v
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Customer Service
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How do I get a technician to actually show up for an appointment?
My mom is 84 years old. She’s still active and in generally good health for someone her age. As a social person, COVID has been hard on her. It has curtailed her social life significantly. Even though the pandemic is not as significant as it was, for an 84-year-old with a heart condition, it’s still
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Customer Service
You are most welcome, we will see you on Twitter's platform! =)
Your new account will be available shortly.
Hello, I purchased a new internet service plan today and have verified my email. I never got a confirmation email and the screen says "Your new account will be available shortly". How long does it take to create a new account? I'd also like to know if my purchase went through and avoid purchasing ag
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@brianG29 We can also be reached on Facebook, Twitter, or through our 800 number at 1-800-934-6489.
Your new account will be available shortly.
Hello, I purchased a new internet service plan today and have verified my email. I never got a confirmation email and the screen says "Your new account will be available shortly". How long does it take to create a new account? I'd also like to know if my purchase went through and avoid purchasing ag
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If you are unable to send a message on this platform you can reach out to us on Twitter, reddit and facebook.
TV remote commands need internet connection? Error RDK-03033
XR11 remote sometimes can't get a command executed with my DVR 'PAD' box. Will show RDK-03033 error saying can't find internet connection - while channel is still playing fine. Just can't take any input from remote. If v&a is connecting and XR11 wants to change a box function, why does that need an
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Getting no help with ordering Pods
I have tried to order the xFi Pods online. It won’t let me. Says I have to talk with someone. I have been talking with Xfinity’s support on Twitter. They just keep telling me to order them online. I have told them it won’t let me. I have always had great experiences talking with support on Twitter.
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Customer Service
@user_bcb30f Please ask her to reach out via Facebook, Twitter, these forums, or Reddit for assistance. We are able to address concerns like this for non-customers.
Bee infested pedestal
I have a friend with an Xfinity pedestal box in her back yard and no one at Xfinity responds to her requests for help b/c she is not an Xfinity customer. Her lawn care person refuses to mow her backyard because of the bees. What do you recommend she can do?
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Hello user_h6ilbh did the instructions above help at all? We are also available online via Facebook and X(formerly Twitter) @XfinitySupport and r/Comcast_Xfinity on Reddit. We're also available via telephone at 1-800-XFINITY(934-6489)
I Want to disable voice-mail for my landline home phone
I Want to disable voice-mail for my landline home phone. I'm always home and I have no need to listen to voicemails. Thanks
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@user_eb973v We have other platforms we support via social media. We're available in Twitter, Facebook, and Reddit. You may find all of our contact methods by visiting this link https://www.xfinity.com/support/contact-us.
Daughter can't get logged in to access account
My daughter lived with me and was authorized on my account. They bought their own home and she tried to establish service at her home. She couldn't do anything because she was linked to my account. I went in and deleted her from my account and now she can't log in or access her account using her ema
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I'm happy to hear our team was able to assist on Twitter. If you need anything after the tech visit, Simply reach out to us via [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and send your full name and service addres
Consistent, regular Internet outages over months / Xfinity support no help
We have been Comcast / Xfinity customers for years, with generally good, stable service. However, in the last few months, our Internet access has been plagued by repeated short outages throughout the day. We both work from home, so these have resulted in disconnected calls/meetings, VPN connections,
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ANSWERED: What are xFi Active Time Details and how does it work
Manage people with the Xfinity app Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules, and Parental Controls. For more information on the Xfinity app, see our xFi Features and Using the Xfinity App. For tips on
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Mobile Apps
Hey @Aandersson_967 it was such a pleasure helping you out! You can connect with us over Xfinity forums, Reddit, X(Formerly Twitter), or Facebook anytime you have questions or concerns.
Downgrade services
I've been trying to get someone on the phone for the last hour and nobody is answering. I also cannot get someone to chat with. How else can I get the help that I need??
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user_hha8p7 You don't need X (formerly called Twitter) to send us a DM as requested. Xfinity customers with an active Xfinity login can post and reply to messages there. You should be able to send us a DM.
Fraudulent practices and hidden fees
I was PROMISED a FIXED rate for the LIFETIME of my contract with Xfinity/Comcast and no later than 3 months there was a price increase and when I wanted to change my payment method from a debit card to a checking account to get the $10 discount I was then told my "PLAN" didn't qualify!! FRAUD!! SCAM
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Error TVAPP-00100 - do I seriously have to call you to get this fixed???
I'm trying to watch football today, but every browser I use gives me this error: Error TVAPP-00100. Google tells me that I need to somehow get ahold of a customer service rep by tweeting first (I don't use twitter/X) and then hope somebody calls me to clear the logins on the backend. OK, so let's ge
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Xfinity Stream Website
We are extremely sorry for any bad experience. We greatly want to help find out specifics on this. Our main phone number for support is 1-800-XFINITY. We also provide support on Facebook and Twitter. You are an extremely valued member of the Xfinity
Data usage
I have unlimited data. It would take over 3,200 hours of gaming etc a month to go over data usage!!! I will cancel and not pay my bill if charged for more data! I was doing fine on data until I upgraded! I will report this too a commission board!
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Hi, @user_76af2b! We also have other platforms over social media to reach out to us directly. Here is a list below: Reddit: https://www.reddit.com/r/Comcast_Xfinity/ Facebook: https://www.facebook.com/comcast/ Twitter: https://twitter.com
Xfinity support
I bought xfinity internet the other day. But I cannot get my modem to connect in order to set it up. I've needed a technician from the day I bought it. Why is it so impossibly hard to communicate with a live person? I never would have signed up if I knew this.
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Hello user_fxamwb we understand the need to reach someone especially when you have an upcoming appointment. Our main number at 1-800-XFINITY(934-6489) is always the best choice for near-immediate contact. We do have dedicated Digital Care professiona
Horrible Customer Service
Why can I not speak to a human being ? I pay a ridiculous amount of money per month . None of the options are helpful and I’ve requested a tech person to come out that was supposed to be here between 4-6 pm today only to get the run around by one of the xfinity “ texters” This is unacceptable for th
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Yes, we will follow the ticket throughout and provide updates as needed. We will need to get you into a Direct Message, or you can call 1-800-xfinity at anytime. You can try to clear your cache and cookies, or even incognito mode for access to DM. Yo
XFINITY REWARDS - WHAT A JOKE
I have been an Xfinity customer for over 25 years at one address. I moved 9 months ago to a rental and TRANSFERRED my service (while our new home is being built). I signed up for Rewards after receiving information about it. It seems that I am only eligible for silver status because they are not usi
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@sma4 That's odd that you didn't get ANY response. If you are able to send a direct message or start a new post that might help.Also, you might have better luck on Reddit or Twitter. Signing up for those sites might be a hassle, but I've had better
Trouble with x1 service RDK-03033 every day
Xfinity recently made me trade in my non-X1 TV boxes for X1 TV boxes. The first week everything worked fine. Now, several times per day my TV service drops saying “there’s a problem connecting to the internet” RDK-03033. I do not have my internet service through Xfinity….only cable TV service. All c
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Hello user_i6m8my there are several ways for you to connect with us, mainly by calling 1-800-XFINITY(934-6489). We are also available via X(formerly Twitter) or Facebook @xfinitysupport. WE can also help here 1-1 if these other options aren't working
XfinityAlfonso
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Cancel service
Trying to find a way to cancel my service
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