Data usage

@XfinityAshley​ Yes just 2 weeks in after I upgraded. Xfinity is saying I already owe $50.00 for overages! I will not pay any overages! I have other venues for internet. If xfinity does not charge me for over data I’ll stay with them. 

We can certainly understand any concern when it comes to high data usage, and would be happy to help! There are a variety of things that can impact the amount of data transmitted in a home. We've included a link here with a few that may even run in the background that you may never even notice!
https://www.xfinity.com/support/articles/xfinity-internet-background-data-usage
In addition, if this is the first time that the usage has exceeded the amount included with your plan, we offer the following: 
https://www.xfinity.com/support/articles/data-usage-exceed-usage
Please feel free to check out those links, and from there, we can certainly take a look into the billing and usage reflecting on the account and see how we can help via a direct message! 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I know all about data!!!!!!! We were just fine until we upgraded!!!!!!!!! We had economy internet never did get any messages about over data!!!!!!! I’ll not pay any bill with over data charges! End of story! Charge me for regular bill only!!!! 

Perfect! We just wanted to be sure that we were providing some additional information that may have been helpful. We'd be happy to check into the billing aspect things for you as well! We'd just ask that you please follow the steps above regarding sending us a direct message so that we can bring up your account details without the public being able to see any of your personal account information! We look forward to working together! 

Okay I will . Thank you much !