Monday, April 22nd, 2024 5:00 PM

I Want to disable voice-mail for my landline home phone

I Want to disable voice-mail for my landline home phone. I'm always home and I have no need to listen to voicemails. Thanks

Official Employee


1.3K Messages

3 months ago

@User_CruzinLou We are happy to help you modify your phone service. Please feel free to send us your full name and complete address in a direct message:

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

1 Message

26 days ago

I need to do the same thing. I can't find where to DM support. 

Official Employee


829 Messages

Hello user_h6ilbh did the instructions above help at all? We are also available online via Facebook and X(formerly Twitter) @XfinitySupport and r/Comcast_Xfinity on Reddit. We're also available via telephone at 1-800-XFINITY(934-6489)


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